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REZSTREAM PROFESSIONAL BOOKING ENGINE USER`S GUIDE

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2. A Details amp Users m Images cme Amenities Q Referal Sources L wi Reasons Sources Active Delete m eE Chamber of Commerce True Newspaper Local True Newspaper Metro True None True Referal Local Business True Referal Previous Guest True Repeat Business True RezStream Booking Engine True Walk In False oOoOooooo00o P P P P P P P P F q Weekend Travel Magazine True Any changes to referral sources MUST be made through RezStream Professional After making changes to referral sources upload the changes to the RezStream Booking Engine by clicking File gt Online Availability Update gt RezStream Booking Engine 3 0 gt Verify Configuration Data RezStream www rezstream com Page 59 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide REASONS The reasons for reservation list is defined in RezStream Professional by clicking Tools gt List Edit and selecting the Source Reason tab RIESIT States Countriek Source Reacon Occasions Holidays Interests Titles Payments Sources can have cg afd sub categories Enter the category a colon and the sub category Once pou have assigned a source to contacts or invoices any changes you make to the line will be ca
3. 5 Use the permissions drop down list to assign access rights to the owner Permissions Administrator w Administrator User Must Ch Manager User Restricted User Web User Guest A table that explains the permissions level settings can be viewed by clicking Property gt Booking Engine Settings gt Property Management Owner Options Guest Payment Settings Design Header Design Footer Reservation Defaults Guest Tracking Style Reservation Pages Reservation Behavior Property Management Owner Options View Availability View Invoices Make Reservation View Guest Information Select Rate for Reservation Administrator Y y y 7 7 Manager J Y ES Y User Y Y 7 g Y Restricted User Y y g g g Web User y Y g g Y Guest Y Y Y Y Y 6 Click the User Must Change Password check box if the owner should change his password the first time he logs into the RezStream Booking Engine Online Administrative Interface User Details First Name Mike Last Name Hartinger Username mhartinger Password eee Confirm len Email mhartinger tbirds com User Role Unit Owner Permissions User E Cl 101 King C 106 Queen Queen _ 111 King Cl 116 Suite Cl 121 King ll Meeting Room 1 Boat Rental 1 D 102 Queen Queen O 107 King 112 Queen Queen D117 King O 122 Queen Queen C meeting Room 2 Boat Rental 2 1103 King C 108 Queen Queen 113 King 1118 Queen Queen 123 King Hot Air Balloon 1 Bicycle R
4. RezStream 3800 Gilpin Street Suite 2 1 Denver Colorado 80205 www rezstream com support rezstream com Page 16 303 872 0220 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide The standard description is added in RezStream Professional by clicking Tools gt Unit and Rate Setup gt Individual Units Enter a detailed text description in the Standard Description field RG Unit Groups A i ackages Taxes Discounts Options Revenue Accounts Deposits Unit I io Edit Hames Sort Long Name i l King tandard Description Fick Unit Type Color ta King non smoking room with a balcony Recently renovated in spring 2005 Unit Id Name Sor gt Belongsto The Cliffhanger Resort p 101 102 Rate Plan King 103 Fev Acct Unit Revenue 104 Capacity Maximum 3 Standard 2 105 a Altermative Description 106 Iv 107 108 103 110 111 112 113 114 115 116 117 115 113 120 121 122 123 124 Include in occupancy report Include in Online Availability e Booking Engine Bookable Unit e Online UAL for online availability uploads Phone extension Housekeeping Assignment Group 1 Amenities W Non Smoking W Ocean View Jacuzzi Tub iw Balcony Kitchenette e WorldRes Unit Typeld type only 1 l 8 3 al For properties that configure the RezStream Booking Engine to make Pre Assign reservations
5. RezStream www rezstream com Page 50 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Delete an Existing User If Al Wilson or John Lynch were to leave the property or no longer needed access to the RezStream Booking Engine Online Administrative Interface their accounts would be deleted by accessing the Account gt Account Information gt Users link The Users form is displayed i L Details amp Users qe Images gt Amenities Q Referral Sources 9 Reasons Edit User Display Name Role Delete First Last Account Al Wilson Account Q John Lynch Account Click the delete icon to the right of the user s name The system displays the following prompt Microsoft Internet Explorer 2 Are vou sure you wank to delete this user Click OK to delete the user An updated Users form is displayed PHOTOS IMAGES MEDIA OPTIONAL Images are NOT uploaded to the RezStream Booking Engine from RezStream Professional Images can be used to entice Internet guests to book reservations at your property Images are uploaded directly to the RezStream Booking Engine and assigned to one of the image categories listed in the table below CATEGORY DESCRIPTION NoCategory A photo that has been uploaded but not currently in use PropertyOnly A photo of the property a room type or a common gue
6. See the Property gt Amenity Searchability section for information about making amenities non searchable Photos Photos help familiarize Internet guests with specific units Photos Images were previously added to the RezStream Booking Engine using Account gt Account Information gt Photos Images Media gt Images link When images were uploaded they were assigned to one of four categories 1 NoCategory 2 PropertyOnly 3 UnitOnly 4 PointofSaleOnly RezStream www rezstream com Page 123 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide When an image is uploaded to the UnitOnly category use the following steps to assign it to a specific unit 1 From the RezStream Booking Engine Online Administrative Interface click Property gt Units Rooms gt Administration 2 A list of units is displayed Click the edit icon El associated with a specific room in our example 101 King Long Name King Queen Queen King Queen Queen Sulte Queen Queen King Queen Queen King Suite King Queen Queen King Queen Queen King Suite King P P P P P P P q S P P P P S OOoooooo0cooooo0o0o0o Queen Queen 3 Click the Photos tab ri Unt Details mr Aree 1 ie Photos Rooms with Two Queen Beds a Logo Loge BT in
7. City Yachats Detailed Property Description 3 After completing these fields click the Save Property Details button Pay attention to drop down versus data entry fields Drop down fields are identified with a down arrow www rezstream com support rezstream com RezStream 3800 Gilpin Street Suite 2 1 Denver Colorado 80205 Page 85 303 872 0220 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide FINANCE SETTINGS The Property gt Property Information gt Finance Settings link is used to specify billing contact information and the credit card used for deducting RezStream commissions for online reservations Add Edit Finance Settings Use the following steps for completing the Billing Information form 1 From the RezStream Booking Engine Online Administrative Interface click the Property gt Property Information gt Finance Settings link Alternatively click the Property gt Property Information link and select the Finance Settings tab Property Support Property Information Property Details Letters Finance Settings Booking Engine Settings Terms Conditions Units Rooms Restrictions Amenity Searchability Photos Images Media Website Link Options Amenities Website Availability Calendars Community Membership 2 The Billing Information form is displayed Complete the following fields Billing Name Billing Add
8. RATE NAMES RATE SEASONS In RezStream Professional rate names and seasonal rates are configured by clicking Tools gt Unit and Rate Setup and selecting the Unit Rate Plans tab Ries Revenue Accounts Deposits 1 Unit Type Rate Plan Rate Plan Rental by Day or Hour Tax Class e gt Queen Queen i Full Tag If two or more units share the same seasonal rates it is considered one Full Tax rate plan Please enter a rate plan name for every set of rates that you La have You do not need to enter a different rate plan for every unit that Full Tax 1 Add New Rate Plan you have unless all are priced differently Meeting Rooms Full T ax Hot Air Baloon Rides Boat Rentals Hourly Local Tax Rate Names are the different rates that may be available for a Rate Names single unit Examples could be 444 and Business Rate Names Rate Name Rate Period Default Package Sex Boskabie ES E Add New Rate N must be created for each unique rate plan Actual charges are Bl Rack D aiy Mona en Hate ame entered below under the various seasonal rates that may be created for each rate Use the sort column to determine the AAA se EE Es Copy Rate Names default rate and which rates are uploaded to online services sl Seasonal Rates Standard Settings Weekend Settings Select days that apply Start Date Rate Base Cap Adult Child Todir Infnt Min Len ed T a Rate Min en 2 20 00 10 00 0 oo oj saoj soo o
9. 2 Highlight the HTML code associated with the desired link After highlighting the desired code right click and select Copy Book Now lt lt Copy and Paste to Add this Link to Your Web Page HREF http rezstream netbookina quest wiStepl Optionil asp Book It lt a Select All 3 Right click again to paste the HTML code into your property s marketing website Note If you do not maintain your own marketing website steps 1 3 can be easily completed by the website design company that maintains your site RezStream www rezstream com Page 130 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide WEBSITE AVAILABILITY CALENDARS The default starting point for Internet guests to book online reservations via the RezStream Booking Engine is from the Check Availability form Arrive 12 2005 e Adults Depart 12 6 2005 fw Children Reservations by RezStream Booking Engine If your property wants a guest to begin the online reservation process from the Check Availability form displayed above there is no action item to complete in this section Other calendar options are available under the Property gt Website Availability Calendars link The Property gt Website Availability Calendars link is divided into three sections Design Customizable Calendar Use this link to
10. Denver Colorado 80205 www rezstream com support rezstream com Page 18 303 872 0220 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide 4 The description entered in the GDS ODS Setup window is transferred to the RezStream Booking Engine and displayed to online guests when availability is returned by unit type Arrive 7 28 2006 Most rooms with two queen beds have ocean 205 00 views Double Occupancy Rooms with a king sized bed have been 215 00 remodeled in 2005 Double Occupancy Luxurious suites with ocean views 240 00 Double Occupancy CONTINUE gt gt New Search In this example the online guest has already entered arrival and departure dates Availability is being returned by unit type Queen Queen King Suite The Description displayed was entered in the ODSIGDS Setup window in RezStream Professional INDIVIDUAL TAXES AND TAX CLASS GROUPINGS From the top toolbar in RezStream Professional click Tools gt Unit and Rate Setup and then select the Taxes Discounts tab to verify that each Individual Tax and Tax Class Grouping defined in RezStream Professional should be uploaded to the RezStream Booking Engine RIAS Unit Groups Unit Rate Plans Individual Units Packages 1 Tax Class Definition Individual Taxes and Tax Class Groupings ndlvidual Taxes and Effective Dates Tax Class Groupings are uploaded to the RezStream Booking Engine Set
11. E y 101 King M King Bed E y 102 Queen Queen Y P Non Smoking an View F d Ocea ew El y 103 King ae All amenities listed were previously assigned to specific units King Bed in the Property gt Units Rooms gt Administration link E y 104 Queen Queen P Jacuzzi Tub F P Ocean View P Private Balcony di in another it still shows up as a searchable amenity in the E 105 Suite Check Availability form Removing the checkmark makes the amenity non searchable Ifthe amenity is searchable in one room and non searchable P Jacuzzi Tub 4 P King Bed P Non Smoking O P Ocean View op Private Balcony E y 106 Queen Queen 4 P Jacuzzi Tub The amenities listed in the above form were assigned to units in the Property gt Units Rooms gt Administration link By default amenities assigned to rooms are flagged as searchable If you do NOT want a specific amenity to be searchable de select it in the Assign Unit Amenity Searchability form For example if you do NOT want the amenity Jacuzzi Tub to be searchable remove the checkmark in the Assign Unit Amenity Searchability form RezStream www rezstream com Page 128 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Assign Unit Amenity Searchability Check the unit amenities below to use them as a sea
12. Letters Reasons for Reservation Referral Sources SSP eae O T h Please contact the RezStream support desk if you have any questions about configuring RezStream Professional prior to uploading data to the RezStream Booking Engine To upload RezStream Professional settings to the RezStream Booking Engine obtain your passcode from RezStream support at 303 872 0220 launch RezStream Professional and click File gt Online Availability Update gt RezStream Booking Engine 3 0 gt Setup gt Configure Booking Engine i RezStream Professional 2006 The Cliffhanger Resort wie Edit Navigate View Tools Window Help 2523 Y UU 8 Pocket PE P Online Availability Update a A y Auto Update Show Recent Reservations Backup Ctrl B Purge Backups Network Path Network Refresh Sign On Chrl 5 Verify Configuration Data Verify Occupancy verify GDS ODS Setup Configure Booking Engine Exit View Settings yo ay q rus Delete Server Merchant ES The Enter Passcode window is displayed Click OK Enter Passcode In order to demo the Booking Engine component vou will need to contact technical support and enter a passcode Technical support can be reached at 303 872 0270 a CO Cancel E all RezStream www rezstream com Page 29 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStr
13. Rate Plan Rental by Day or Hour Tax Class Queen Queen Daily Full Tax King Daily Full Tax Suite Daily Full Tax Meeting Rooms Hourly Full T ax Hot Air Balloon Rides Hourly Local Tax Boat Rentals Hourly Local Tax 2 Rate Names Rate Name Rate Period Default Package Sort Rack Hourly 10 Discount Hourly RezStream www rezstream com Page 12 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide RATE SEASONS Most properties will configure the RezStream Booking Engine to accept reservations up to one year in the future It is imperative that rates are also defined for that same time period In the example below the Rack rate name for the Queen Queen rate plan has been defined in RezStream Professional through 09 04 2006 accounting for seasonal rate fluctuations Itt Unit Setup Unit Groups Unit Rate Plans Individual Units Packages Taxes Discounts Options Revenue Accounts Deposits Unit Type Rate Plan ate Pla Rental by Day or Hour Tax Class a 4 gt Queen Queen Full Tax If two or more units share the same seasonal rates it is considered one Daily Fa Tas rate plan Please enter a rate plan name for every set of rates that you have You do not need to enter a different rate plan for every unit that Suite Daily Full Tax 1 Add New
14. Total Children Reservation Summary Date Time gt King gt 12 26 2005 gt 12 29 2005 Sl J 2 O Avg Rate Room Total Fees Total Add Ons Taxes Total Cost Due Now 100 00 pernight 300 00 0 00 0 00 32 70 332 70 150 00 12202005 Description Reservation Total Reservation Detans Quantity mare Wetails Unit Name Check In Check Out Length Max Capacity Total Adults Total Children king 1225 2005 1229 2005 3 3 2 Awg Rate Room Total Fees Total Add Ons Taxes Total Cost Due Now 100 00 per night 300 00 0 00 0 00 32 70 332 70 150 00 RezStream 3800 Gilpin Street Suite 2 1 Denver Colorado 80205 www rezstream com support rezstream com Page 109 303 872 0220 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide GUEST TRACKING There are several options for tracking guest activity on your website and the RezStream Booking Engine RezStream offers tracking through the RezStream Tracker RezStream Tracker Settings The RezStream Tracker can be used to accumulate a host of statistics about visitor traffic on your website This feature tracks the amount of time visitors spend on each page as well as how much time they spend in the RezStream Booking Engine In addition statistics can be generated that can help determine when guests are abandoning the online reservation pro
15. 0 00 Event Tickets Gift Shop Golf Greens Fees Lessons Licenses Lift Tickets Restaurant Room Rates Spa Yachats Music Festival 50 Details 50 00 ADD TO CART Wine Festival Tickets 15 Details 32 00 ADD TO CART Weekend Music Festival 3 Details 185 00 p ADD TO CART The tabs in the Miscellaneous Merchandise section represent the different RezStream Professional point of sale categories Each point of sale item flagged as Bookable in RezStream Professional displays in the RezStream Booking Engine Miscellaneous Merchandise section With packages checked on the Miscellaneous Merchandise section includes a Packages tab Here the online guest can select a package by clicking the Add to Cart button pEvent Tickets Git Shop Golf Greens Fees Lessons Licenses Lift Tickets Restaurant Room Rates Spa Details ADD TO CART This two night package includes a bottle of wine Inn monogrammed wine glasses adult breakfasts each morning and two tickets to the Yachats Music Festival Enjoy tuo rounds of golf and two nights of lodging a a i chia plus breakfast each morning Details a ACD IO CARI This weekend package available during the wine Wine Tasting Festival tasting festival includes bwo nights of lodging and Details ADD TO CART achate Music Festival Details ADD TO CART RezStream www rezstream com Page 114 3800 Gilpin Street Suite 2 1 support rezstream com 303 872
16. 2 Click the Guest Payment Settings tab When an Internet guest makes an online reservation the RezStream Booking Engine can be configured to require a payment If the Internet guest s credit card is rejected the RezStream Booking Engine can react in one of four ways When Customer Payment is Rejected Process The Reservation as a Request Only O Process the Reservation as a Confirmed Booking O CO HOT Make Reservation amp Send Me an Email O Require Guest to Submit Valid Payment Each option is described below 1 The reservation is displayed on the Daily screen in RezStream Professional as a Reservation No Payment reservation The Internet guest receives a Reservation Request email confirmation 2 The reservation is processed as a confirmed booking but marked as a reservation with a balance due It is the property s responsibility to contact the guest and process a valid deposit In this scenario availability is updated for the requested dates and a room IS deducted from inventory The guest receives a Reservation Confirmation email 3 The reservation is NOT processed However the property s primary contact is notified via email that the Internet guest attempted a booking 4 The reservation is NOT processed The Internet guest is prompted to submit a valid form of payment After selecting the appropriate radio button for how the RezStream Booking Engine should react click the Save button RezStream w
17. Bottle of Wine 25 00 Box Lunch 12 50 Coffee Service 3 50 Fly Fishing Lessons 75 00 Fly Fishing License 25 00 Full Day Adult Lift Ticket 65 00 Golf at The Ocean Course 65 00 Horseback Ride sd Add New Package Edit Package 95 00 y 2 Click the Add Edit POS Items button to view a list of all POS items on the POS Inventory Setup screen For each POS item that will be available online enter a checkmark in the Booking Engine Bookable Item field The category that the POS item is assigned to is also uploaded to the RezStream Booking Engine Categories are created from the Category Setup tab also located at the top of the POS Inventory screen POS Inventory Setup ltem Setup Category Setup Wendor Setup Al Categories y i erth n gt the list at left G on it aa ir the changes DEIOW anges are saved automatically when you de window Click on Add New ltem at Ea left ose The Category that the ee tt a new item POS Item is assigned Adult Breakfast o Description to is also uploaded to Bottle of Wine I Category Gift Shop the RezStream Booking OT ds is Rate 0 Price 12 amare Festival ieee Scan far Code Wine Festival Tickets 0 Key Item f Booking Engine 7 Yachats Music Festival 0 Bookable ltem Reorder at Reorder to Quantity Last Cost Last Vendor Adjustment History 7 Add New Item Delete ltem RezStream www rezst
18. Country Fax United States of America y Ph Home Work 3 303 589 1245 3 303 554 1234 Business Name Email Address mlipsitt globalnarthstar com Email Ok v Rewards Company Name Special eg 441 MMMM Starts Tue Jan 30 2007 Departs Thu Feb 01 2007 Length 2 StartUnit 106 2 Todir 1 i i E 210 00 Charges 232 90 Special Req 2 nnee Adult Daily Reservation Total i Chid 1 Infnt 0 Hourly Reservation Total 0 00 Paid 0 00 Checked In Point of Sale Charges 0 00 Due 232 90 Checked Out Tax 22 90 Last Change 1 29 2007 Contact Notes Private Notes Details Contact Log Photo Contact Report Notes print with various reports Contact Category Guest Info Invoice Notes Private Notes TravelAgent Custom Notes Payments Packages Car License GHU 234 Inquiry o gt New i e O Repeat Vehicle Description Excursion 2 O Business Frequent Guest Other Invoice Referral Source Custom 5 II Vendor Newspaper Local y Custom 6 Reason for reservation 172972007 Business y _Edilists RezStream www rezstream com Page 42 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide PROPERTY SETUP The Property drop down menu is accessed by logging in to the RezStream Booking Engine Online Administrative Interface and pointing your mouse at the text
19. Sources can have catered sub categones Enter the category a colon and the sub category Once Enter the quest s reason for visiting your pou have assigned a source to contacte or invoices property any changes you pa z ibe cared over to all preu assigned to that line Referal Source Description Reasons for Reservation Description Book able Description Bookable Business El Chamber of Commerce Newspaper Local Newspaper Metro Mone Referal Local Business Referal Previous Guest Repeat Business P RezStream Booking Engine Walk In Weekend Travel Magazine Friends amp Family Pleasure Tour Group Oda naaa N d Add New RezStream www rezstream com 3800 Gilpin Street Suite 2 1 support rezstream com Denver Colorado 80205 Page 28 303 872 0220 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide 2 UPLOAD REZSTREAM PROFESSIONAL DATA Once the settings in RezStream Professional have been verified using the steps outlined in the preceding section the second step in taking your RezStream Booking Engine live is to upload RezStream Professional data to the RezStream Booking Engine The following information is uploaded directly from the RezStream Professional software Business Data Rate Plans Rate Names and Rate Seasons Unit Long Names and Standard Descriptions Rate Plan Long Descriptions Individual Taxes and Tax Class Groupings Point of Sale Items Packages
20. TTA book book RR ook book book RS IEA book book A oo Professional Red amp Green Squares The Professional Red Green Squares calendar can also be used as a starting point for designing your availability calendar Availability Calendar Design Design My Own O Forest Green Check Mark if Available O Guest Tracker Default Calendar Professional Red amp Green Squares RezStream www rezstream com Page 134 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide The red and green squares in the grid signify whether rooms are booked red or available green Unit Name 05 06 05 07 0508 05709 05490 05411 05412 05 15 0594 05 71 Unitet eee unites ele unites ee CBE Be Be ION EE Be ee Unites A A A A A CACIOON CELELELELELELE Unites e o o o o o o o o o o RETRIEVE CALENDAR LINKS Once you have decided which calendar type to use there are five options for display An example of each is displayed below PROPERTY AVAILABILITY CALENDAR OPTIONS Single Month Scrollable 1 Select Arrival Date 2 Select Request Details August 20067 Sun Mon Tue Wed Thu Fri Sat Arrive 6 23 2005 Depart 58262006 Length 3 Adults 2 Children Available x Occupied by rezStream Three Month Scrollable 1 Select Arrival
21. 205 00 Double Occupancy ae This room with a King sized bed also has a queen sized 215 00 g sleeper sofa Double Occupancy Queen Queen Two Queen beds garden view 205 00 Double Occupancy With the second option selected By Unit Type Rate Plan a form displaying a list of available unit types rate plans not a specific room number or room name is displayed after the guest enters arrival and departure dates Availability Options By Unit Type Rate Plan O Allow my Guests to Choose RezStream www rezstream com Page 111 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide The RezStream Booking Engine can be configured to return availability by unit type Most rooms with two queen beds have ocean 205 00 ow viens Double Occupancy x Rooms with a king sized bed have 215 00 ov i been remodeled in 2005 Double Occupancy Luxurious suites with ocean views 240 00 ov Double Occupancy CONTINUE gt gt New Search If your property intends to use this second option rate plans should describe room types With descriptive rate plans an Internet guest making a reservation via the RezStream Booking Engine will be able to easily identify the types of accommodations available at your property The third option Allow my Guests to Choose displays two additional ra
22. 30 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide AUTO UPDATE After completing the initial RezStream Booking Engine configuration turn on the Auto Update feature in RezStream Professional by clicking File gt Online Availability Update gt RezStream Booking Engine 3 0 gt Auto Update H RezStream Professional 2006 The Cliffhanger Resort wi Edit Navigate View Tools Window Help Print a r ata 3 22 e Pocket PE bo Online Availability Update RezStream Booking Engine 3 0 w Auto Update Recent Reservations Backup ctrl E Purge Backups Network Path Network Refresh Sign On Chris verify Configuration Data Verify Occupancy Verify GOS ODS Setup Exit E TH A ru 210 we fd Mina The Auto Update feature automatically synchronizes availability between RezStream Professional and the RezStream Booking Engine If you are running RezStream Professional in a network environment Auto Update only needs to be activated on ONE computer RezStream Professional should be left open or minimized at ALL times on this computer in order to continuously receive RezStream Booking Engine reservations UPLOADING REZSTREAM PROFESSIONAL CHANGES From time to time you may want to change settings that were uploaded from RezStream Profess
23. Date 2 Select Request Details August 2006 September 2006 October 2006 Details of Request Sun Mon Tue Wed Thu Fri Sat 1 Sun Mon Tue Wed Thu Fri Sat 1 Sun Mon Tue Wed Thu Fri Sat Arrive 8 23 2006 Depart 8 26 2006 Length Adults Children RezStream www rezstream com Page 135 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide PROPERTY AVAILABILITY CALENDAR OPTIONS Customizable Unit Grid Unit Name 08 21 08 22 08 23 08 24 08 25 08 26 08 27 08 28 08 29 08 30 08 31 09 01 09 02 09 03 Click on available date and unit to begin reservation UNIT AVAILABILITY CALENDAR OPTIONS Single Month Scrollable Garden Suite 1 Select Arrival Date 2 Select Request Details August 20067 gt Sun Mon Tue Wed Thu Fri Sat Arrive Length Adults Children Available x Occupied Powers aA by sezStream RezStream www rezstream com Page 136 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide UNIT AVAILABILITY CALENDAR OPTIONS Three Month Scrollable 1 Select Arrival Date 2 Select Request Details August 2006 September 2006 October 2006 Details of Request Sun Mon Tue
24. Full Amount DO MOT Process Payment at this Time O Enter Manual Amount EAT a Step Backwards RezStream www rezstream com Page 141 3800 Gilpin Street Suite 2 1 Denver Colorado 80205 support rezstream com 303 872 0220 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide 5 The reservation is now displayed on the Daily Reservations calendar in the RezStream Booking Engine Online Administrative Interface First Last Account The Cliffhanger Resort rezStream 8 28 2006 10 47 32 PM Rezstream Account Property Hospitality 8 28 2006 w GoTo Date ckward Scroll Forward gt rt Name 08 28 08 08 30 Of 09 02 09 03 09704 Available ea Online Reservation E Desktop Reservation The reservation is also transferred to RezStream Professional and displayed on the Daily screen DL n aD 3 Y DRM A 4140 08 27 2006 y nd E RezStream www rezstream com Page 142 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide REZSTREAM CONTACT INFORMATION For additional information on any of the topics contained in this RezStream Professional Booking Engine User s Guide please contact RezStream Help Desk 303 872 0220 Please contact RezStream sales at 866 360 8210 for information on RezStream add on modules inc
25. Italic underline M Bold C italic C underline Notes about the General Grid Design fields listed above 1 The fields Image if Available and Image if Occupied refer to images that display in the calendar if the room is available or occupied on a particular date 2 In addition to standard RezStream Booking Engine images image fields Grid BG Image and Header BG Image can be populated with images that have been uploaded to the RezStream Booking Engine Forest Green Checkmark If Available The Forest Green Checkmark if Available calendar can be used as a starting point for designing your property s availability calendar Availability Calendar Design Design My Own Forest Green Check Mark if Available O Guest Tracker Default Calendar O Professional Red Green Squares In this option a yellow checkmark is displayed if a unit is available on a particular date In our example below the calendar has been customized to display a bed 2 if the room is occupied We have also customized the look of this calendar by adding our property s logo The Cliffhanger Resort _ Bes 08 24 08 25 08 26 08 27 03 28 08 29 08 30 08 24 09 04 09 02 09 03 SEAS a AAR SS ee S RezStream www rezstream com Page 133 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Col
26. RezStream Booking Engine Online Administrative Interface click the Account gt Account Information gt Photos Images Media link The Account Administration gt Images form is displayed which contains a grid that lists all existing uploaded photos AMENITIES OPTIONAL Amenities are NOT uploaded from RezStream Professional to the RezStream Booking Engine In the RezStream Booking Engine amenities can be used by Internet guests when searching for rooms or for describing the property as a whole Amenities that help guests search for rooms are called searchable amenities For example an Internet guest at a beachfront property may be looking for a room with an Ocean View In this example the term Ocean View is a searchable unit level amenity that will allow a guest to find accommodations with an Ocean View Amenities that describe the property as a whole are known as standard amenities An example of a standard amenity is a hotel s pool as all guests have access to this amenity The following table lists standard and unit level amenities at our sample property PROPERTY LEVEL AMENITIES UNIT LEVEL AMENITIES Heated Pool Full Service Spa Private Balcon O View o Handicap Accessible A NonSmoking OOOO All amenities are defined in the RezStream Booking Engine Online Administrative Interface Account setup menu They are flagged as searchable or non searchable during Property setup Add a New Amenity Unit l
27. RezStream www rezstream com Page 49 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Edit an Existing User s Profile If information added to a user profile needs to be updated click the Account gt Account Information gt Users link The Account Administration gt Users form is displayed amp Users i Images Ww Amenities Q Referal Sources wi Reasons User Display Name Role Delete First Last Account Al Wilson Account Q John Lynch Account Click the edit icon Le for changing user information The following fields can be changed after a user profile has been created First Name Last Name Username Password Email User Role Permissions User Must Change Password Clicking the edit icon displays the User Details form where changes can be made to the user s profile To make a change to an existing user profile move the cursor to any field in the User Details form and make the appropriate changes Remember to choose from the drop down list for user role and permissions categories Once any changes are made click the Save User button User Details First Name John Last Name Username Password Confirm Email Jinchi chr corn User Role Account EA ML a rm m lt lt Permissions Administrator User Must Change Password List All Users
28. Setup window for both POS Item Setup and POS Category Setup POS Inventory Setup r re ee ltem Setup ategory Setup all Categories POS Items Vendor Setup To modify an item in the list at left click on it and make the changes below Changes are saved automatically when vou close the window Click on Add Hew ltem at lower left to create a new item Ip ar Charge Restaurant be Tax Class Standard Tax z Revenue Acct General Frice 0 Bar Code Data Scan Bar Code Kew ltem E Booking Engine w E Bookable Iter Reorder to e Adjustment History Description P Bar Charge Bottle of Wine Bos Lunch Coffee Service Fly Fishing Lessons Fly Fishing License Full Day Adult Lift Ticket Golf at The Ocean Course Horseback Ride Massage 1 Hr Meals Meals Meeting Room Lunch Monogrammed Wine Glasses Property Day Pass Rate Restaurant Charge Wedding Cake Weekend Music Festival Wine Festival Tickets Add New ltem Delete Item Description Category Reorder at Quantity Last Cost Last Vendor ajajoajojo jojo oO O O O O O O O O O O oO OoO sl www rezstream com support rezstream com RezStream 3800 Gilpin Street Suite 2 1 Denver Colorado 80205 Page 65 303 872 0220 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide POS items with a checkmark in the Booking Engine Bookable Item field along with their co
29. Y y List Photos 4 Click the Upload Photo button Our sample property will upload the images displayed in the table on the following page These photos help guests become familiar with the property and its various unit types King Queen Queen and Suite RezStream www rezstream com Page 52 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide po IMAGE DESCRIPTION IMAGE CATEGORY Pool Deck View PropertyOnly o 7 Rooms with a King Bed UnitOnly Rooms with Two Queen Beds UnitOnly UnitOnly RezStream www rezstream com Page 53 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Po IMAGE DESCRIPTION IMAGE CATEGORY The Cliffhanger Property Logo PropertyOnly Resort _ Edit an Existing Photo Once a photo has been uploaded to the RezStream Booking Engine the Images form can be used to change the following fields 1 Description 2 Category While it may not be a common task there may be an occasion where a property wants to update the description used to describe a photo that has been uploaded to the RezStream Booking Engine Online Administrative Interface To change the description for the Pool Deck View use the following steps 1 From
30. be displayed to online guests whether or not packages and point of sale items will be sold online and defaults for date and currency displays Availability Options From the RezStream Booking Engine Online Administrative Interface select Property gt Booking Engine Settings and click the Reservation Behavior tab Under the Availability Options heading there are three options that define how the RezStream Booking Engine displays availability Availability Options to By Individual Uni O By Unit Type Rate Plan O Allow my Guests to Choose The RezStream Booking Engine default setting is to display availability by individual unit With this option selected the Internet guest enters arrival and departure dates Next a list of specific available individual rooms is displayed Arrive 6 18 2006 Depart 8 20 2006 Party Size 2 King non smoking room with a balcony Recently 215 00 z King renovated in spring 2005 Double Occupancy This magnificent room with tuo queen beds has an 205 00 Queen Queen untivaled view of the more gt Double Cecupancy This room with a king sized bed has been recently 215 00 remodeled and has an u more gt Double Oecupancy King Queen Queen Two Queen beds Overlooks the pool area 205 00 Double Occupancy Suit The signature suite atthe hotel Overlooks the Pacific 240 00 sone Ocean with a pr more gt Double Occupancy Queen Queen Two Queen beds Owerlooks the pool area
31. features two types of amenities standard and unit level Amenities that describe the property as a whole are known as standard amenities The only properties that need to be concerned with designating standard amenities are those businesses that are configuring the RezStream Booking Engine for multiple properties In these instances compile a list of standard amenities that describe each separate property for example 1 Heated Pool 2 Full Service Spa RezStream www rezstream com Page 39 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Unit level amenities are created to describe units or unit types to Internet guests In addition unit level amenities can be flagged as sortable allowing potential guests to perform an advanced search when making a reservation This advanced search can help guests find rooms with specific criteria For many properties unit level amenities are already defined in RezStream Professional However these amenities are NOT uploaded to the RezStream Booking Engine Use the following steps to review unit level amenities that have been previously defined in RezStream Professional 1 Login to RezStream Professional 2 Click Tools gt Unit and Rate Setup M RezStream Professional 2006 The Cliffhanger Resort Fie Edit Navigate View QUERIES Window Help Configure Display O
32. following steps for making this change 1 From the RezStream Booking Engine Online Administrative Interface click the Account gt Account Information gt Amenities link The Account Administration gt Amenities form is displayed The form includes a grid that lists every existing amenity Click the edit icon q that corresponds to the Heated Pool amenity SL Details 3 users eo Images TY Amenities C Referral Sources t Reasons Edit Amenity Description Delete eated Pool Exercise Room Full Service Spa Handicap Accessible Jacuzzi Tub King Bed Non Smoking Ocean View 000000000 S P S P S P g P Your Amenity Was Saved Successfully Private Balcony The Amenity Details form is displayed Update the amenity s description A and click the Save Amenity button B l a 2 etails sers Images eferral Sources easons Detail Buy W YY Amenities W Referral S R Edit Amenity Description Delete Heated Pool Q Amenity Details Description Indoor Heated Pool List Amenities Save Ameniity RezStream 3800 Gilpin Street Suite 2 1 Denver Colorado 80205 www rezstream com Page 57 support rezstream com 303 872 0220 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Delete an Existing Amenity Use the following steps for deleting an existing amenity For example let s assume that the sample property has recently comple
33. from the current date Use the following steps for defining the Min Time from current date to Accept Reservations setting 1 From the RezStream Booking Engine Online Administrative Interface click the Property gt Booking Engine Settings link 2 Click the Reservation Defaults tab RezStream www rezstream com Page 106 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide 3 Under the Min Time from current date to Accept Reservations heading select a radio button for a unit of time days weeks months or years and then enter the number of days weeks months or years from the current date in which online reservations will be accepted Min Time from current date to Accept Reservations Weeks Months In this example if today s date is 8 14 2006 and the Min Time from current date to Accept Reservations is set at 3 days the Check Availability form arrival date would default to 8 17 2006 Arrive baza Adults Depart 8 19 2006 Children Nights AA Powered A Sources Reasons Sources are used for determining how Internet guests found out about your property Reasons describe why an Internet guest is visiting your property When used effectively sources and reasons can identify successful advertising campaigns and profitable market segments Ther
34. groupings to invoices Manage Tax Groups RezStream www rezstream com Page 61 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide After clicking the Manage Your Individual Taxes link the Manage Individual Taxes form is displayed Here the individual taxes uploaded from RezStream Professional are listed Manage Individual Taxes El y The Clifhanger Resort City y Exempt y Resort a State To view the Tax Details form associated with a specific tax click the individual tax name Manage Individual Taxes i The Cliffhanger Resort F Tax Details P Description City xempt Tax Type Tax Percent b Y reo Cancel K State Effective Date Yalue Or Delete 1 1 1990 3 5900 gt To view tax seasons click the to the left of an individual tax Manage Individual Taxes Manage Individual Taxes El K The Cliffhanger Resort di E y City j Cit y Rasfafigsa K Exempt Exempt K Resort Resort a State State There is not an action item to complete in this step Simply confirm that the individual taxes uploaded from RezStream Professional to the RezStream Booking Engine are displayed correctly RezStream www rezstream com Page 62 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStr
35. makes the date on the item one greater than the shown at right Bogk atle s temen sre bookable on reservation date and applies to items like breakfast where there is no breakfast on gem booking Engine when using the Edity Ine the arrival date but there is on the day after the last night Once is a one time charge Packages Items in Package Description Length Bookable Item Description Adult Child Todi Infnt Price First Last Day Once Rate None 0 Wine Festival Tickets M O O O 3200 CF O 6 6 C Yachats Music Festival Golf Getaway Wine Tasting Festival Getaway Ski Weekend Fly Fishing Getaway Lunch and Coffee Service Property Day Pass lt 7 4 4 1 44 4 Add x Delete Edit Add POS Items Pick from Point of Sale Items ltem Description Price a Bar Charge 0 00 Bottle of Wine 25 00 Box Lunch 12 50 Coffee Service 3 50 Fly Fishing Lessons 75 00 Fly Fishing License 25 00 Golf at The Ocean Course 65 00 Massage 1 Hr 75 00 Meals 25 00 y Add New Package Edit Package RezStream www rezstream com Page 23 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide 3 The Packages table contains a Bookable column A checkmark in this column indicates that the package will be uploaded to the Rez
36. possible to use the RezStream Professional confirmation letters as a starting point for online confirmations and customize their content for RezStream Booking Engine online guests Any customizations for online guests are made in the RezStream Booking Engine Online Administrative Interface by clicking the Property gt Letters link REASONS FOR RESERVATION Reasons for reservation defined in RezStream Professional are helpful when tracking the types of guests visiting your property i e are guests traveling for leisure or for business The RezStream Booking Engine can be configured one of three ways when a guest is making an online reservation 1 Allow guests to select a reason for reservation 2 Force guests to select a reason for reservation 3 Always use a specific reason for reservation for online reservations This setting is defined in the RezStream Booking Engine Online Administrative Interface by clicking Property gt Booking Engine Settings gt Reservation Defaults gt Sources Reasons Use the following steps to specify which reasons for reservation defined in RezStream Professional will be uploaded to the RezStream Booking Engine 1 From RezStream Professional click Tools gt List Edit Itt RezStream Professional 2006 The Cliffhanger Resort File Edit Navigate View BESSI Window Help Configure Display Options List Edit DOS Inventert Print Options Online Availability Unit and Rate Setup Property Managemen
37. property s terms conditions and click the Save HTML button gt Finance Settings PA Terms amp Conditions ig Terms amp Conditions EAGRASIF 4BBBSX 9 BF SHOLCG9VROMALAOBRZO BRAY TRS Rem 2 fle BIUES2ERB 7 A Y SSPE kam P dl Css Class Inline style Paragraph Font Links Code Snippet Images Zoom w By booking this reservation the guest agrees to the policies and procedures of The Cliffhanger Resort Any changes or cancellations may be subject to a 25 booking fee and possibly the forfeiture of of any applicable deposit ElHTML QPreview Use the buttons in the HTML editor to apply special formatting bold underline italics font color font type etc to customize the look of your property s terms amp conditions statement RezStream www rezstream com Page 88 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide RESTRICTIONS Property restrictions are displayed to guests making reservations online under the Policies section of the Reservation Details form Purpose of your Visit Friends amp Family How Did you Find Us Referal Previous Guest 3 Cats are not allowed at The Cliffhanger Resort Dogs are allowed in specified rooms with an additional 125 security deposit Smoking is NOT allowed in common areas or quest rooms A AA Restricti
38. section Having this information organized will assist you in completing the two main setup sections in the RezStream Booking Engine Online Administrative Interface 1 Account setup 2 Property setup First Last Account The Cliffhanger Resort rezStream 7 25 2006 10 42 04 Ph Hospitality Software Solut Rezstream Account Property Support The headings marked as Optional in the following section are NOT required in order to complete the RezStream Booking Engine s initial setup RezStream www rezstream com Page 38 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide ACCOUNT SETUP The Account drop down menu is accessed by logging in to the RezStream Booking Engine Online Administrative Interface and pointing your mouse at the text Account in the top navigation toolbar First Last Account The Cliffhanger Resort rezStream 7 25 2006 11 10 29 PM Hospitality Sof Rezstream Property Support Mi gt Ann Account Information Details Taxes Users Point of Sale Photos Images Media Packages Amenities Rate Plans Unit Types Sources Rates Names Rate Seasons Reasans Reports Statistics Tracking User Defined Fields The majority of the information required to complete Account setup is entered in RezStream Professional and uploaded to the RezStream Booking Engine The h
39. style Paragraph Times New Roman Size l Links Code Snippet Images Zoom B Z U S82 227 AY SPE x eam Beeb Baar y Css Class Inline style Paragraph Times New Roman Size i Links Code Snippet Images Zoom w RezStream www rezstream com Page 101 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide i The Insert Image window is displayed Click the image that will be inserted into the footer section Images that were previously uploaded to the RezStream Booking Engine Online Administrative Interface are displayed If necessary additional images can be uploaded using the Browse button 3 Insert Image Insert Image gt Ibooking_engine customer_images 5367 e C vti cnf Size 80x80 13 Type All Date Created 8 14 2006 9 35 17 PM Date Modified 8 14 2006 9 35 17 PM Total 9 Images http irezstream net booking_engine CuteSoft_Client CuteEditor Dia f WD Internet c Next we will add a hyperlink to the image By adding a hyperlink Internet guests will be re directed to the property s website when they click on the image i Highlight the image Guest Tracking Style Reservation Pages Reservation Behavior Property Management Owner Options Guest Payment Settings Design Header Design
40. that do not use RezStream Professional RezStream www rezstream com Page 7 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide TERM DEFINITION Real Time Reservation A potential customer fills out a reservation form on a property s website or other Internet reservation site example Expedia receiving an instant email confirmation with a confirmation number The RezStream Booking Engine can process real time reservations and automatically process credit card deposits for individual website bookings Once a real time reservation has been made the property is also notified of the confirmed reservation immediately via email If a property uses RezStream Professional the reservation will be automatically entered into the property management software system Online Administrative Interface A series of web pages where RezStream Booking Engine customers enter property data or manage online availability Expandable List Found within the RezStream Booking Engine Online Administrative Interface categories Placing your cursor on one topic opens a more detailed list of related sub menu items Tree Menu Sub menus with plus signs and minus signs next to the item name that users left click to expand the item to see more information The RezStream Booking Engine uses tree menus to display the maxim
41. the User Must Change Password check box is selected users will be forced to change their password the next time they log into the RezStream Booking Engine Online Administrative Interface RezStream www rezstream com Page 37 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide COMMON ICONS Icons are used in an effort to assist in completing a specific task Left click an icon to perform the desired task For example a pencil icon is often used to access editing screens Editing screens are used to change or add information A red X icon is used for deletion purposes ICON DESCRIPTION Edit Icon Use to change or add information The edit icon is displayed in a number of forms Example Account gt Account Information gt Users Here use the edit icon to change RezStream Booking Engine User Details Delete Icon Left click this icon to delete an item Example Account gt Account Information gt Users Here use the delete icon to delete a RezStream Booking Engine user 4 ORGANIZE BOOKING ENGINE SPECIFIC INFORMATION Once you have initially configured the RezStream Booking Engine and have logged into the RezStream Booking Engine Online Administrative Interface RezStream recommends organizing the information necessary for completing the booking engine specific settings described in this
42. the Following Message amp Add to Wait List RezStream Users Only There are no rooms available forthe selected dates Please try another search or contact our reservations department at 877 669 1201 Each option is described in the following table OPTION DESCRIPTION Do Nothing The Internet guest only sees that there are no rooms available The guest must then search for a room using different arrival and departure dates Display the Following Message A message can be entered that will display when an Internet guest searches for a room during a sold out period When this option is selected a text box is displayed in the When No Availability is Returned form Use the text box prompt for entering a sold out message Display the Following Message amp With this option selected a sold out message can Send Me an Email with the be entered in the text box This message is Guest s Contact Info displayed when a guest searches for a room during sold out dates In addition to displaying the sold out message the guest s contact information is emailed to the property contact Display the Following Message As with the previous setting a sold out message and Add to Wait List RezStream can be entered in the text box This message is Users Only displayed when a guest searches for a room during sold out dates In addition to displaying the sold out message the guest is added to the wait list for the requested a
43. the RezStream Booking Engine Online Administrative Interface click the Account gt Account Information gt Photos Images Media link 2 The Images form is Zi which includes a grid that lists all existing photos Click the edit icon that corresponds to the Pool Deck View photo L Details amp Users e Images i Amenities W Referal Sources Wi Reasons Edit Description View Delete 2 Rooms with a King Bed full view Q Q Pool Deck view full view Q 3 Seaside View full view P Fine Dining full view e Rooms with Two Queen Beds full view P Suites full view y Logo full view 3 The Photo Details form is displayed Update the description field as desired Delete an Existing Photo Use the following steps for deleting a photo that has been uploaded to the RezStream Booking Engine 1 From the RezStream Booking Engine Online Administrative Interface click the Account gt Account Information gt Photos Images Media link 2 The Account Administration gt Images form is displayed which includes a grid that lists all existing uploaded photos Click the delete icon Ol that corresponds to the appropriate photo to be deleted RezStream www rezstream com Page 54 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide View Existing Photos To view existing photos from the
44. up individual taxes first Then assign Taxes and Gratuities Effective Date Value for State individual taxes to tax classes Tax classes are then attached to items for rent or for sale Make Description Type 4 Effective Date Value A sure you have a class set up for each gt State Tax Percent 1 1 1990 6 3000 combination of taxes that you will encounter If City Tax Percent you collect automatic gratuities they must be Resort Tax Percent set up here as well Gratuities will show up on your tax reports but will be tabulated separately from the taxes User fees are fixed dollar amount taxes either daily or per reservation y v Add New Tax Add New Effective Date Automatic Discounts Description is the name of the discount Trigger is the number of days required to trigger the discount Value is either a fixed amount or a percent based on the entry in the Fixed column and Daily determines whether discount is applied daily or one time only Only one discount can apply to a reservation Any automatic discount can be overridden Description Trigger Value Fixed Daily gt None 0 o00 OC O Exempt Tas Percent Add New Discount Every individual tax and tax class grouping defined in RezStream Professional will be uploaded to the RezStream Booking Engine If there are individual taxes and or tax class groupings defined that are no longer used they should be deleted from RezStream Professional RezStre
45. 006 Depart 7 30 2006 Most rooms with two queen beds have ocean 205 00 views Double Occupancy Rooms with a king sized bed have been 215 00 remodeled in 2005 Double Occupancy Queen Queen Luxurious suites with ocean views 240 00 Double Occupancy CONTINUE gt gt New Search The Description is added in the Online Administrative Interface in the Rate Plan Details page RezStream www rezstream com Page 11 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide The rate plans displayed in the RezStream Booking Engine are defined in RezStream Professional by clicking Tools gt Unit and Rate Setup and selecting the Unit Rate Plans tab Packages Taat Depesir Discounts Opine Unit Type Fiale Plan Rental by Disp of Hou Tax Clos Day Full Tox krg Dal Fil Tau arabe plan name bo mey set of rates Hat pot Sue Dad Fil Tess 11 Add New Fiata Fian hava You do nol need to enter a dilfment raa Mesing Rooms Houi Fil Tas plan daa arve und that pou heart undei al ane Hot Air Baloon Fides ouly Local Tax ee Boal Rertals my Local Tae 7 IF bu D mole unis chase the same pessona rates E Goreme one fale plan Please eriei In this example Rate Plans match the property s unit types Le the King Rate Plan is used for rooms with a King bed There is als
46. 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Date Format From the RezStream Booking Engine Online Administrative Interface select Property gt Booking Engine Settings and click the Reservation Behavior tab Under the Date Format heading specify the RezStream Booking Engine s default date format Date Format AMD DY YYY MOOT OO yi Y Long Date View Currency In From the RezStream Booking Engine Online Administrative Interface select Property gt Booking Engine Settings and click the Reservation Behavior tab Under the View Currency In heading specify the RezStream Booking Engine s default currency display View Currency In a US Dollars O Mative Currency 115 Dollar yr 153 26 USD The default currency display is US Dollars To select a different currency display select the Native Currency radio button and use the drop down list to select the appropriate currency option PROPERTY MANAGEMENT OWNER OPTIONS RezStream property management customers can create logins for individual property owners to access the RezStream Booking Engine Online Administrative Interface Owners then have the ability to do one or all of the following View Availability View Invoices Make Reservations View Guest Information Select Rates for Reservations Hotel properties that do not have individual unit owners can skip this step R
47. 3 z es ong Name 101 King Standard Description Pick Unit Type Color King v PODES room with a balcony Recently renovated in spring 00 Unit ld Name Sort A Belongs to The Cliffhanger Resort v 101 p 102 Rate Plan King v 103 Rev Acct Unit Revenue y Capacity Maximum 3 y Standard 2 y 104 105 Include in occupancy report 106 107 108 109 110 111 112 Alternative Description Include in Online Availability Booking Engine Bookable Unit Online URL for online availability uploads o w Oo 4 Om oO amp oo hm ot N Phone extension 113 Housekeeping Assignment Group 4 114 Amenities 115 Y Non Smoking 116 Y Ocean View 117 7 Jacuzzi Tub 118 A 119 B 120 r 121 4 Balcony 122 M Kitchenette Handicap Accessible 124 WorldRes Unit Type ld type only fi v In order to make it easy for the Internet guest to know what type of room they are booking RezStream recommends appending the unit type onto the room number For example 101 King where King is the unit type RezStream www rezstream com Page 15 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide To edit the unit long name click the Edit Names button In the example below room 101 is being chan
48. AME gt Sp 5 amp unit XXX target blank Width 400 Height 200 border 0 Frameborder no allowTransparency Select All 4 Copy and paste the HTML for the availability calendar link that you have selected to the appropriate location on your property s marketing website Note If you do not maintain your own marketing website the process of copying the above HTML to your property s website can be easily completed by the website design company that maintains your site RezStream www rezstream com Page 137 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide AVAILABILITY EXAMPLES Click the Property gt Website Availability Calendars gt Availability Examples link to visit the RezStream website where you can view examples of each calendar type rezStream INTEGRATED HOSPITALITY SOLUTIONS Products Support Downloads Resources 866 360 8210 AAA PA AA EN AA Online Reservation Booking Demonstration Yiews Reservation Software To add a direct real time booking link to your website simply add a button similar to the one below to begin offering real time reservations to your prospective guests Reserve Feel free to make a booking at this demonstration property to experience the entire process as your guest would experience Enter a credit card number such as 4111111111111111 and expiration
49. Book Book Book Book Book Book Book Book Book Book Book 117 King Book Book Book Book Book Book Book Book Book Book Book Book Book Book Book 118 Queen Queen Book Book Book Book Book Book Book Book Book Book Book Book Book Book Book 119 King Book Book Book Book Book Book Book Book Book Book Book Book Book Book Book 121 King Book Book Book Book Book Book Book Book Book Book Book Book Book Book Book 123 King Book Book Book Book Book Book Book Book Book Book Book Book Book Book Book 124 Suite Book Book Book Book Book Book Book Book Book Book Book 125 King Book Book Book Book Book Book Book Book Book Book Book Book Book Book Book Available fied Online Reservation C Desktop Reservation Admin Reservation I d ODS Reservation E Out of Service RezStream www rezstream com Page 139 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide 2 Complete the New Administrative Reservation form details and click the Next button First Last Accoont The Cliffhanger Resort rezStream Rezstream Account New Administrative Reservation Unit 105 Suite UnitlO 11644 Arrival Date 17 2006 Select Reservation Details Length of Stay Mightts Adults Children Available Rates for this Unit Assign to Contact O Assign to Existing Contac
50. Booking Engine 3 0 gt Verify Configuration Data RezStream www rezstream com 3800 Gilpin Street Suite 2 1 support rezstream com Denver Colorado 80205 Page 60 303 872 0220 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide TAXES Both individual taxes and tax class groupings are uploaded from RezStream Professional to the RezStream Booking Engine Online Administrative Interface The sections below describe the tax information that is uploaded in this process INDIVIDUAL TAXES Individual taxes are defined in RezStream Professional by clicking Tools gt Unit and Rate Setup and selecting the Taxes Discounts tab The individual taxes defined in the Taxes and Gratuities table are uploaded to the RezStream Booking Engine It RezStream Professional 2006 The Cliffhanger Resort IM untt Setup File Edit Navigate View MG Window Help a Configure r Kal ee and Sia ae UY ax Class Groupings Set up individual taxes first Then assign Effective Date Value for State Display Options t individual taxes to tax classes Tax classes are i then attached to items for rent or for sale Make Description Type q Effective Date Value Letter Design sure you have a class set up for each State Tax Percent gt 1 1 1990 6 3000 combination of taxes that you will encounter If City Tax Percent set up here as well Gratuities will show up on POS Inventory your tax reports but wi
51. Footer Reservation Defaults m Design Footer EGS ASIST 4E3BBRxK 9 BASH L293 asFAOBRE Esa a a To pima m E pal E Era MEA As a BLU SB SS27 A V EEE xn hea D E Css Class Inline style Paragraph Times New Roman Size Links Code Snippet Images Zoom ll B7U ERRE Css Class Inline style Paragraph Times New Roman Size Links Code Snippet Images Zoom RezStream www rezstream com Page 102 3800 Gilpin Street Suite 2 1 support rezstream com Denver Colorado 80205 303 872 0220 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide iii Complete the hyperlink Properties window and click the OK button 3 Pro perties Hyperlink Information General Style Builder Url http fun chr com Type http ov Target New window a Css Class Q x cancel i een http rezstream net booking_engine CuteSoft Internet d Click the Save HTML button HGR ASIF Ida IS e As 20 2198 1010addO0A zO0O O de De ae y Y Y Se ye Reo 2 an OMe te PEA As B7UE ES SZO A Y gt EEX ass 2d EE lr Css Class Inline style Paragraph Times New Roman Size Links Code Snippet Images Zoom The Cliffhanger Normal El HTML Q Preview Jp om Ch Save HTML RESERVATION DEFAULTS The following settings are stored in the Property gt Booking Engine Settings gt Reservation Defaults tab 1 The setting that determines how the RezStream Book
52. IVIDUAL TAXES AND TAX CLASS GROUPINGS cceccecececcccececececcececececuccececaceaeeecscaeenenerscaeaeneress 2 Individual TAXES ccccecececcccccccececccececenuauauaeseueceueceueceteuecececacucucueacucaeueaeaeetetstetscscecsuaucuauauauauneatas 2 TAL Glass GrOUPINGS iaa cia 2 POINT OF SALE V 2 o SS A 2 Note about Package Fields ccscscanccesericacenonsansanicedatanecttadaneeteetenncenahapivdadeccoeendannsddadoancsteceeioetanne 2 ASS lose EE E E EEEE E E E A TEE ETETE 2 REASONS FOR RESERVATION cceccececececcecececcececececceaccececueauuececscuuaunecscauaeaenecseauaeserseauuaenerseeuaenenens 2 REFERRAL SOURCES saab gatease E ARA EAEAN 2 2 UPLOAD REZSTREAM PROFESSIONAL DATA Qu cccceccecececescececececeecececncesceceeuenseseseeenenseeeees 2 PAO IIR IDA TE uti otros E ES 2 UPLOADING REZSTREAM PROFESSIONAL CHANGES ececcececceceececeececeeeecesaecucaecuseecesueaeceeaeeeeaneneaes 2 Note Regarding Confirmation Letters cccccconncnnccccnoncnnncconancnnnnnnnnncnonononnncnnnononancnnnononanennnnss 2 3 ACCESS THE ONLINE ADMINISTRATIVE INTERFACE cccececcececececcecscececesceceeneneeecees 2 SYSTEM REQUIREMENTS cccececcececcececaecucuecucececueaecueaecueaecueaececuececueaecueaeceeaeseeaenecueaecueaeseenecenanaeees 2 Screen Resolution cccccececcccececcccccecuccececececceeuececsccuaunececseenenecseceauuenecsuauaunecscauauaenecseauaeneneces 2 Internet Explorer Version ccccssscccccssseeccee
53. Page 72 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide With photos assigned to unit types and the RezStream Booking Engine configured to make reservations for unit types as opposed to individual rooms a camera icon is displayed on the Select Room page The Select Room page is displayed to Internet guests after they enter arrival and departure dates Select Room Step 2 of 4 Arrive 6 12 2006 Depart 6 14 2006 Description Avg Rate Note of Rooms host rooms with tuo queen beds have ocean 185 00 wiene Double Occupancy Ki 5 Alp o ms with a king sized bed have 195 00 mg peen remodeled in 2005 Double Occupancy Suite Luxurious suites with ocean views 220 00 Queen Queen Double Occupancy When an Internet guest clicks the camera icon the King unit type photo is displayed Room Type Photos Details Current Unit Description Rooms with a king sized bed have been remodeled in 2005 Amenities If your property is planning on guests booking individual units via the RezStream Booking Engine as opposed to unit types no action is required in the Photos tab RezStream www rezstream com Page 73 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide
54. Professional Deposit Paid letter is uploaded to the RezStream Booking Engine and named Reservation Confirmation RezStream www rezstream com Page 92 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Booking Engine Letter Designer tep 1 pe Letter Type SELECT LETTER TQ EDIT ww SELECT LETTER TO EDIT Reservation Confirmation Add Tags to Letter Reservation Request Add Dynamic Content Tag Description Mone Selected aFJVisaBhmx 9 e a A ex a A 4 a e x X abe kh awe LD DEA AE amp Inline style Paragraph Times Mew Roman Size Links Code Snippet Images Zoom 153 fa es IS Css Class Letters uploaded from RezStream Professional to the RezStream Booking Engine can be customized for online use by selecting the letter from the drop down list in Step 1 Select Letter Type and making the changes in letter editor text box Djs ds gt Y PY RSP RBG 28 ln OMe eS oa As BZ UE Ses ti Rebar ty Css Class Inline style Paragraph verdana Size v Links Code Snippet Images Zoom v lt SAL gt lt NAME gt lt ADDRESS1 gt lt ADDRESS2 gt lt DATE gt Dear lt FIRST gt Thank you for your reservation with lt BN AME gt we look forward to your visit and want you to know that we will do everything possible to make your stay pleasant an
55. Professional Booking Engine User s Guide Make the Following Types of Bookable Items Available Online From the RezStream Booking Engine Online Administrative Interface select Property gt Booking Engine Settings and click the Reservation Behavior tab to determine whether or not packages and point of sale items are available for Internet guests to book purchase via the RezStream Booking Engine To make a bookable item available online enter a checkmark next to the appropriate item Make the Following Types of Bookable Items Available Online Packages Point of Sale Items With point of sale items checked on the Miscellaneous Merchandise section is included when an online guest is booking a reservation This Property offers alternate rate options for your reservation s If this is a group reservation then you must select each individual reservation within the group from the list above and apply the alternate rate to each reservation Optional Rates OR _ Promotional Code Rack e ou may be asked to provide proof of eligibility for this rate at CHECK IN 1 29 2007 101 King 1 150 00 166 35 1 30 2007 101 King 1 150 00 166 35 Unit Name 101 King Avg Rate 150 00 per night Check In 1 29 2007 Room Total 300 00 Check Out 1 31 2007 Package Fee 0 00 Length 2 Miscellaneous 0 00 Max Capacity 3 Taxes 32 70 Total Adults 2 Total Cost 332 70 Total Children 0 Je Now
56. Property in the top navigation toolbar First Last Account The Cliffhanger Resort a 7 25 2006 11 12 52 Po rezStream Hospitality Software Sol Rezstream Account Support Property Information Property Details Letters Finance Settings Booking Engine Settings Terms Conditions Units Rooms Restrictions Amenity Searchability Photos Images Media Website Link Options Amenities Website Avallability Calendars Community Membership RezStream Professional uploads minimal information for Property setup to the RezStream Booking Engine Online Administrative Interface The headings below represent Property setup information that was NOT uploaded from RezStream Professional This information will need to be entered directly into the RezStream Booking Engine Online Administrative Interface Optional steps are marked accordingly PROPERTY INFORMATION gt PROPERTY DETAILS The Property Details form is accessed by clicking Property Information gt Property Details All of the information in the Property Details form is uploaded from RezStream Professional except 1 Primary Contact Typically the property s owner 2 Secondary Contact One of the property s managers 3 BCC Email Used only if you would like to blind carbon copy someone on every guest confirmation 4 Detailed Property Description Used only by companies that manage multiple properties This description is used to describe the property to the onlin
57. Property Information gt Property DetallS oocccccooncococcnnonccconnncoconcnnononnnnconanonnonnnononnanonnos 2 Property Informati n Finance Settings vuisecusr as 2 Property Information gt Terms Conditions Optional c cooonccnncccnonccnncnonancnonononancnnnononanennnoos 2 Property Information gt Restrictions OptiONAl oooonccnncccnonncnncnononcnoncnonanononononanennncnnnanennnoss 2 LENGI tse o asa ce O uae Sl eeesravauaes 2 BOOKING ENGINE SCIINGS airna ean a taeda heeds 2 Units Rooms gt Black out Wizard Optional ccccococnnncncccccnoccnnnccononononononononononononnncnonanenonoss 2 WebSite LAK ODION S resnie e o ed a 2 5 COMPLETE ACCOUNT SETUP eiii E E a ales 2 ACCOUNT INFORMATION decidas 2 BELA aaa E E E E e eeeeeree 2 UI e o pda o e cado 2 Creating New SONS nasa al eae 2 Editan EXMStInO USES PROMO aa Sit 2 Delete an EXISUNG USC NS a 2 Photos Images Media Optional ccocoooonncncccconcncnncncnonnonnnnononcnnnononancnnnnnonnnronnnnnanrnnnnnnnanennnnss 2 Editan EXISTING FAO tl 2 Delete an Existing PND bn 2 View EXISTING FHOlOS Na A A iii 2 Amenmes Optional e o is 2 Add a New AIMe AY A A E A AS 2 Edit an EXAS TING AMEN A A AAA aNadimcnl tanta 2 Delete an Existing AMEN A ANA A AAN AE O 2 VIEW Existing AIMS SS vas cia a A AAA AA AAA NE 2 SOC ES pio loa tii 2 A A ua eenebicetes 2 TAXE See siete e Md ancien sal Mbsaae decease Tai e ee suites 2 gle Alo W 118 Taxe S P
58. RA eE OPA NEO E E i aa a a 2 Tax Groups Tax Glass GrOUpPIN diia od 2 POINT OF SALE OPTIONAL ronron inn a ita inci 2 PACKAGE OP DION AS rainne ne E EE E E E E 2 RATE PLANSUNIT TYPE O rai ias 2 PATE NAMES RATE SEASON Sula 2 REPORTS acs te cides mrs ccna cate aoeconta E EA E cabatandameentcasesaees 2 STANS MICS TRACKING ta aa 2 USER DEFINED PELO Susi it 2 RezStream www rezstream com Page 3 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide 6 COMPLETE PROPERTY SETUP vii arcstevosccticvatecsvereacnaeues sowscuusauncurvedaecusbeaunivucveuesduboandveruduensuuaes 2 PROPERTY INFORMATION Sccaces fe tase 08 guste ea a a ache de e 2 Property Detalls sio o 2 FINANCE Sena A A ds 2 Add Edit Finance Seung weaken ii E A A A A 2 Terms SONAS A RS E AAA ee ae ee 2 PICS UIC HONS 2 A AN E AA A E 2 PNOLOS Mag eS MEOIR a A AA A eee ete 2 AMM ES E tet A A A ae 2 ASSIGN a Property Level AMEN unica lea nino 2 A gd ocessu aga sah tectecu gue an Vat clea warsteate eo aucuyaeben Mal eis tcuaceeda cub auis pausaaeen Wal Neacnaanties 2 BOOKING ENGINE SETTINGS aint rada da 2 Guest Payment Sel Sinai ra ile 2 When Customer Payment is Rejected cccccoconccnccccconcnnncccnancnnnononanennnnononncnnnnonannnnnnnnnnnnos 2 Accepted Forms Or Pay Men lies 2 Online Booking Deposits Setup ccccocoocccccnnccccccnoonccnnnnncnononann
59. Rate Plan you have unless all are priced differently Meeting Rooms Hourly Full Tax Hot Air Balloon Rides Hourly Local Tax Boat Rentals Hourly Local Tax isl Rate Names are the different rates that may be available for a Rate Names single unit Examples could be 444 and Business Rate Names Rate Period Default Package Sort Bookable must be created for each unique rate plan Actual charges are 1 Add New Rate Name entered below under the various seasonal rates that may be da created for each rate Use the sort column to determine the Copy Rate Names default rate and which rates are uploaded to online services Daily None Seasonal Rates Standard Settings Weekend Settings Select days that apply a Start Date Rate Base Cap Adult Child Todl Infnt Min Len Tue Wed Thu Fri Sat Rate Min Len 10 01 2005 95 00 20 00 10 00 0 00 0 00 M mM 115 00 0 03 01 2006 145 00 20 00 10 00 0 00 0 00 M M 165 00 0 O 2E2OnE 165 00 20 00 10 00 0 00 0 00 M mM 205 00 0 gt 09 04 2006 95 00 2 20 00 1000 0 00 000 1 E a E E ca Ea 115 00 etl 3 H Add New Season Copy All Seasons Copy Single Season Copy Season Wizard With the above rate seasons defined an Internet guest making a reservation through the RezStream Booking Engine for 09 05 06 9 08 06 would be charged 95 night on weekdays and 115 night on weekends Now let s take a look at the Seasonal Rates ta
60. Reasons Reports Statistics Tracking User Defined Fields Besides the primary and secondary contact fields all other Account Details are uploaded to the RezStream Booking Engine from data previously entered into RezStream Professional s Business Data screen REZSTREAM PROFESSIONAL REZSTREAM BOOKING ENGINE TOOLS gt CONFIGURE gt BUSINESS DATA ACCOUNT gt ACCOUNT INFORMATION gt DETAILS R Configure RezStream Ed omen la El 2 mn nad Users CC Processing Functionality Settings Reports Reports2 Business Name The CliffhangerResot Address 1 700 Highway 1 Address 2 A City State Zip Yachats OR fa7rasa Country Fax United States of America 541 322 2777 Phone Phone2 541 888 255 877 6691210 Email reservations ch com Web Address vwww chr com Bailie ii Pare Ths are ea Fria Exe A iba address TOD Ray Jeremie det Joba ral fabderii T PAAR eer Sate AE Chr Yachoit Parera Ela We OG 2 rip Teall Pte Pict Eat eS AE Country Unih Som Aree i Heb dkp see cw cy Emil a he Cm In this step you will only need to enter a primary and secondary contact Normally the property s owner or General Manager is entered as the primary contact One of the property s managers is usually entered as a secondary contact Click the Save Account Details button after entering a primary and secondary contact Any changes to business data other than contact information MUST be made through RezStream Professiona
61. Rev Acct Unit Revenue y Capacity Masimurn 3 y Standard 2 y 104 Include in occupancy report lv mean J 105 106 107 108 109 110 111 112 2 ect 113 ici Assignment Group 1 Enter a checkmark for each unit 114 Amenities that will be available to online guests 115 Non Smoking in the RezStream Booking Engine 116 Ocean View 117 118 119 120 121 122 t Handicap Accessible 124 WorldRes Unit Typeld type only 1 X Close Alternative Description Include jn Onlin Booking Engine Bookable Unit Y w o wi MONA oo ho Phone extension Jacuzzi Tub Balcony Kitchenette E ESU U U U USUSI In order for a specific room to be available to online guests via the RezStream Booking Engine a checkmark must be added to the Booking Engine Bookable Unit field Do not proceed with the steps in Section 2 Upload RezStream Professional Data until you have verified each unit long name and entered a standard description for each unit RezStream www rezstream com Page 14 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide UNIT LONG NAME Many properties configure the RezStream Booking Engine to assign a room when a guest makes a reservation via the RezStream Booking Engine This guid
62. RezStream Inc RezStream Professional Booking Engine User s Guide REZSTREAM PROFESSIONAL BOOKING ENGINE USER S GUIDE February 8 2007 RezStream www rezstream com Page 1 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide TABLE OF CONTENTS CONTACT US iirc ees scsi EE 2 OVERVIEW OF THE REZSTREAM BOOKING ENGINE 0ccccecceceecececcececcececeececeececnsceceeceees 2 INTRODUCTION ca ciao 2 HOW TO EFFECTIVELY USE THIS SETUP GUIDE ooccccccccoccncocncnnnnconnnncnnoncnnnnnnoncnnnnnnnnrnrnananannna 2 REZSTREAM BOOKING ENGINE TERMS ccececcecececeecececececaecececucueaecececueaeaececueueaesecesueaeaeaeceeutaeaees 2 1 PREPARE TO UPLOAD REZSTREAM PROFESSIONAL DATA Q ccccecceeeeceeceeceseeceeceeeees 2 BUSINESS DA Tiana ii aa cit alan iria 2 RATE PLANS RATE NAMES AND RATE SEASONG 0 cecceceeceececceceeceeceececaececueceeneceecueaecaeceesueaesaeens 2 PAS AN ai tic 2 FRAC IN GINS cias 2 Rate SCASONS c cccccccceccececcecsccececcucecacauseccecsecessccusecusecucacsecacsecutsucusecsucunscausansuaacserscausecauaecenass 2 UNIT LONG NAMES AND STANDARD DESCRIPTIONS 2 ceccecceceececceceeceeceeceeaeceeceeaecaecuecesaeceeceeaeeaeenss 2 EI OIG NAME ose Ganteuse Gexosaeeianteceugesssansemencea cone 2 Standard DESCHDUOM craneo rica 2 RATE PLAN LONG DESCRIPTION S A 2 IND
63. RezStream Professional upload the changes to the RezStream Booking Engine by clicking File gt Online Availability Update gt RezStream Booking Engine 3 0 gt Verify Configuration Data RezStream www rezstream com Page 76 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide REPORTS There are three reservation reports included with the RezStream Booking Engine 1 Reservation Detail by Account Confirmed Reservations 2 Account Summary Confirmed Reservations 3 Reservation Requests Non Confirmed To run a report use the RezStream Booking Engine Online Administrative Interface Account gt Reports link and select the appropriate report radio button A Enter start and end report dates from drop down calendars B and click the Display Report button C Account Reports Last Month Start Date 1741 2006 O Reservation Detail by Account Confirmed Reservations A O Account Summary Confirmed Resewations This Month End Date 7 31 2006 5 Reservation Requests Non Confirmed Adobe Acrobat Reader TM is required to view reports Ifyou do not have it installed click here to download Adobe Acrobat Reader is required for viewing Account Reports The Adobe Acrobat Reader can be downloaded free of charge from the Adobe website www adobe com STATISTICS TRACKING Use the RezStre
64. RezStream Professional Booking Engine User s Guide 3 ACCESS THE ONLINE ADMINISTRATIVE INTERFACE Once RezStream Professional data is uploaded to the RezStream Booking Engine booking engine specific settings can be completed using the RezStream Booking Engine Online Administrative Interface Access the Online Administrative Interface by entering the following URL in your Internet Browser http www rezstream net booking engine Please note there is an underscore between the words booking and engine Login to the RezStream Booking Engine Online Administrative Interface using the UserID and Password assigned during the initial RezStream Booking Engine configuration rezS tream Please Login to Access Your Account Username 5357 Admin System Requirements VERIFIED BY Geolrust Rez Stream Inc Glick 26 07 06 04 15 UTE SYSTEM REQUIREMENTS Clicking the link System Requirements displays the following information System Requirements This Web Application was Designed to be Viewed at 104x768 Screen Resolution This Web Application is Best Used with Internet Explorer 5 0 or Above Your Browser Must have Javascript Enabled to Use This Web Application Your Browser Must Accept Cookies to Use this Web Application Close Window RezStream www rezstream com Page 33 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream In
65. RezStream recommends entering a standard description for each unit prior to uploading any data to the RezStream Booking Engine RATE PLAN LONG DESCRIPTIONS The RezStream Booking Engine can be configured to make reservations for unit types or specific rooms With the RezStream Booking Engine configured to make reservations for unit types rate plans a long description can be added to each unit type rate plan in RezStream Professional and then transferred to the RezStream Booking Engine The long description provides additional information about the type of accommodation being reserved Use the following steps to add a rate plan long description RezStream www rezstream com Page 17 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide 1 From RezStream Professional click Tools gt Unit and Rate Setup RESTAN The Cliffhanger Resort File Edit Navigate View EWS Window Help Configure Display Options Letter Design List Edit POS Inventory Print Options 2 If you operate from more than one location or wish to keep revenue streams separate adding additional unit groups will allow you to view separate financial data for the groups For instance if you operate an Inn and a bicycle rental business and wish to keep their books separately you would need two groups Quotation marks are not allowed in U
66. Save Property Photos button when finished AMENITIES For companies that are configuring multiple properties for use with the RezStream Booking Engine amenities can be used to describe property features and differentiate properties All amenities regardless of property are defined using the RezStream Booking Engine Online Administrative Interface Account gt Account Information gt Amenities link The Property gt Property Information gt Amenities link is then used to assign specific amenities to their respective property By entering a checkmark next to an amenity in the Property gt Property Information gt Amenities link property wide amenities are marked as searchable With searchable property wide amenities Internet guests are able to find a property with specific amenities i e a Heated Pool For companies configuring a single property for use with the RezStream Booking Engine there is no action required in the Property gt Property Information gt Amenities link Assign a Property Level Amenity Use the following steps for assigning property level amenities in the RezStream Booking Engine 1 From the RezStream Booking Engine Online Administrative Interface click the Property gt Property Information gt Amenities link Alternatively click the Property gt Property Information link and select the Amenities tab 2 All amenities previously defined in the RezStream Booking Engine Account setup are displayed T
67. Stream Booking Engine Use the steps below to adda checkmark in the Bookable field a Highlight a specific package in the Packages table Packages Description Length Bookable b Packages Description Length Bookable None Tachats Music Festival Golf Getaway Wine Tasting Festival Getaway Ski Weekend Fly Fishing Getaway Lunch and Coffee Service Property Day Pass Add New Package Edit Package A c The Edit Package window is displayed Enter a checkmark in the Bookable on Booking Engine field F Edit Package Package Mame Wine Tasting Festival Package Length if any 2 r E Bookable on Booking Engine Detailed Description used This weekend package available on Booking Engine only during the wine tasting festival includes two nights of lodging and Maximum length 255 tickets to the festival characters Do not use calralge return r AO ME e l d Click the Save button A checkmark will now appear in the Bookable column for the Wine Tasting Festival in the Packages table RezStream www rezstream com Page 24 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide NOTE ABOUT PACKAGE FIELDS Under the Packages tab on the Unit Setup screen in RezStream Professional the following package fields are used to define what items are included in a package a
68. To Data 132007 ty Holdiay Season Reservations for all suites taken via telephone only Take Oniks Out of Service f 4 Click the Take Units Out of Service button RezStream 3800 Gilpin Street Suite 2 1 Denver Colorado 80205 www rezstream com Page 126 support rezstream com 303 872 0220 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide AMENITY SEARCHABILITY Amenities are assigned to properties using the Property gt Property Information gt Amenities link and assigned to Units using the Property gt Units Rooms gt Administration link As soon as an amenity is assigned to either a property or a unit it automatically becomes searchable Searchable amenities allow online guests to perform complex searches like searching for a property with a heated pool or a room with an ocean view The Property gt Amenity Searchability link displays all searchable amenities by type property or unit These links can also be used to remove the searchable flag for both property and unit level amenities PROPERTY Click the Property gt Amenity Searchability gt Property link to view property level amenities that have been flagged as searchable Property Amenity Searchability Check the property amenities below to use them as a searchable criteria or filter This will allow your guests to perform more complex searches Be aware that this may also significantly
69. Wed Thu Fri Sat 1 Sun Mon Tue Wed Thu Fri Sat 1 Sun Mon Tue Wed Thu Fri Sat PELL nelk 3 a s 6 x Arrive e2320 le Depart 8 26 2006 16H 15 16 17 18 FY 24125 26 90 91 30 98 114115 Length 1 y nieces A a 20 Adults 2 Y E x 291301311 X children 0 m available X occupied EC ES x x xx Use the following steps to add an availability calendar format to your marketing website 1 Decide whether you want to display a Property calendar or a Unit calendar Property calendars display availability for the property as a whole If one room is available the calendar displays the date as available Unit calendars display availability for specific individual units 2 From the RezStream Booking Engine Online Administrative Interface select the Property gt Website Availability Calendars gt Retrieve Calendar Links 3 The five HTML options displayed in the availability calendar links form correspond directly to the five calendar examples displayed above Choose from the three property availability options or the two unit availability options Unit Availability Options Single Month Scrollable Link to display a single month scrollable availability calendar This calendar link will display availability of a particular room or unit YOU MUST REPLACE XXX IN THE LINK WITH THE INFORMATION FOR EACH UNIT FOR WHICH YOU ARE DISPLAYING AVAILABILITY lt A IT IIS AN Scroll ing no gt lt IFR
70. acker Default Calendar O Professional Red amp Green Squares General Grid Design Header Design Calendar Align LEFT v Col Text Align LEFT v BG Color if Occupied ctiveBorder Grid Lines HORIZONTAL v Border Style INSET Header BG Color Ative Border Grid Width px Header BG Image cute room Header Font Name Arial v Grid Height px Border Width 1px vw Grid BG Image cute room Border Color ctiveBorder Header Font Color fctiveBorder Unit Label BG Color ctiveBorder Unit Font Name al v Header Font Size SMALL v Header Font Align LEFT Header Date Format MWDD IYYYY Y Header Font Extra O bold O realic O underline Image if Available cute room Unit Font Color ctiveBorder Unit Font Size SMALL v Unit Font Extra BG Color if Available ActiveBorder Image if Occupied cute room S R LES O Bold italic C Underline Preview Calendar A sample and brief description of these four availability calendar styles is displayed below Design My Own The Design My Own option displays an availability calendar with default settings but it also allows you to customize the calendar to match the look and feel of your marketing website A sample calendar is displayed below along with pointers that highlight settings that have been changed in our example The abbreviation BG in the following image
71. alue Fixed Daily q dates when printing letters and their inclusion in a letter is optional None 0 a0 OC C Percent of total Percent of average day 50 Percent of first day Percent of last day Fixed Amount 7 Include Tax Calculate single day at 100 10 days before start of reservation 14 days after making reservation Add New Discount 2 Highlight the tax class to be deleted in the Tax Class Groupings table Tax Class Groupings Description Exempt Full Tax Local T ax 1956 1997 Lodging 3 Press the lt DELETE gt key on your keyboard 4 Click OK to confirm that the tax class grouping should be deleted Delete Tax Class Cancel 5 Repeat steps 2 4 to remove any tax class grouping that has been defined but is no longer required RezStream www rezstream com Page 21 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide POINT OF SALE ITEMS Point of sale POS items can be sold as incidental charges or as a part of a package in the RezStream Booking Engine For example an online guest can purchase gift shop items while making a room reservation Or an adult breakfast may be included as part of a Music Festival package Use the following steps to make point of sale items available on the RezStream Booking Engine 1 From R
72. am Booking Engine Online Administrative Interface Account gt Statistics Tracking link to run booking engine reports These reports are broken down into three categories General Visitor Information Financial and Online Reservations Account Statistics amp Tracking General Visitor Information d Browser Types P By Day ofthe Week Operating Systems Financial P Commissions by Month F Total Reservation Value by Month P Online Deposit Value By Month P Average Reservation Value by Month Online Resenrations By Day of the Week Footy per Month d Ey Source of Business P By Reason for Stay RezStream www rezstream com Page 77 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide To print a report simply click the appropriate link In the example below the General Visitor Information gt Browser Types report has been selected Account Statistics amp Tracking General Visitor Information Browser Types TiMBrowser Types P By Day of thh ee Mapplemac Safari Jers z ms He E y Financial Others P Commissions by Month P Total Reservation Value by Month P Online Deposit Value By Month P Average Reservation Value by Month E Online Reservations P By Day of the Week P Qty per Month By Source of Business P By Reason for Stay string Empty For additi
73. am www rezstream com Page 19 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide INDIVIDUAL TAXES Individual taxes that are defined but no longer required should be deleted prior to uploading data from RezStream Professional to the RezStream Booking Engine Use the following steps to delete an individual tax that is no longer used 1 From RezStream Professional click Tools gt Unit and Rate Setup gt Taxes Discounts and select the Individual Taxes and Effective Dates tab 2 Highlight the individual tax to be deleted in the Taxes and Gratuities table Taxes and Gratuities Description Type State Tax Percent Resort Sales Tax Percent Add New Tax 3 Press the lt DELETE gt key on your keyboard 4 Click OK to confirm that the individual tax should be deleted Delete Do you want to delete this tax i Cancel 9 Repeat steps 2 4 for any individual tax that is defined but no longer required RezStream www rezstream com Page 20 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide TAX CLASS GROUPINGS Tax class groupings that are defined but no longer required should also be deleted prior to uploading data from RezStream Professional to the RezStream Bo
74. ast Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide SOURCES Referral sources are defined in RezStream Professional by clicking Tools gt List Edit and selecting the Source Reason tab RIESA K Source FReasor Occasions Holidays Interests Titles Payments Sources can have categeres afd sub categones Enter the category a colon and the sub category Once pou have assigned a source to contacts or invoices any changes pou ga a Whe carried over a assigned to that line Referal Source Description Reasons for Reservation Enter the guest s reason for visiting your property Description Bookable Description Bookable Chamber of Commerce Business Newspaper Local Newspaper Metro None Referal Local Business Referal Previous Guest Repeat Business Rez5tream Booking Engine Walk In Weekend Travel Magazine 7 7 Add Hew Festival Friends amp Family Pleasure Tour Group Cua amas N Entering a checkmark in the Bookable column makes the referral source available when guests book accommodations through the RezStream Booking Engine Referral sources defined in RezStream Professional and marked as Bookable are uploaded to the RezStream Booking Engine via the configuration upload From the RezStream Booking Engine Online Administrative Interface click the Account gt Account Information gt Sources link to view referral sources uploaded from RezStream Professional
75. ate 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide 1 PREPARE TO UPLOAD REZSTREAM PROFESSIONAL DATA In order to upload data from RezStream Professional to the RezStream Booking Engine you must be running RezStream Professional version 2007 1 3 or higher To confirm your RezStream Professional version login to RezStream Professional and click Help gt About on the top toolbar on rezStream by RezStream Inc The Cliffhanger Resort 303 872 0220 License BHO51028 81LU 2470206001 Updates Contract Expires Prior to uploading any data from RezStream Professional to the RezStream Booking Engine confirm that the following settings contain current information and that they are formatted in the recommended manner Business Data Rate Plans Rate Names and Rate Seasons Unit Long Names and Standard Descriptions Rate Plan Long Descriptions Individual Taxes and Tax Class Groupings Point of Sale Items Packages Letters Reasons for Reservation Referral Sources Se oa NS h Step 1 Business Data is accessed in RezStream Professional by clicking Tools gt Configure RESTA 2006 The Cliffhanger Resort File Edit Navigate View BEHS Window Help weet Configure n Letter Design List Edit POS Inventory Print Options Online Availability Unit and Rate Setup Property Management Steps 2 7 Rate Plans Rate Names and Rate Seasons through Packages are accessed in RezSt
76. ble for the same property s AAA rate name for the King rate plan unit type Standard Settings Weekend Settings Select days that apply Start Date Rate Base Cap Adult Chid Todr Infrt Min Len Sun Mon Tue Wed Thu Fri Sal Rate Min Len 11 15 1999 500 2 sooo 500 sooo sao 0 M_ EP OIM Moses M In the sample table displayed above the property has never taken the time to update rate seasons for the AAA rate It is highly likely that reservationists at the property just override the AAA rate and manually assign a dollar amount for the nightly charge While this method works for RezStream Professional it WILL NOT WORK for the RezStream Booking Engine In this example all guests selecting the AAA rate name for a King rate plan unit type will be charged 75 night during the week and 85 night on weekends In this scenario the property stands to lose a considerable amount of revenue Do NOT upload your RezStream Professional settings to the RezStream Booking Engine until each rate season is reviewed and correctly defined for one year in advance RezStream www rezstream com Page 13 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide UNIT LONG NAMES AND STANDARD DESCRIPTIONS From the top toolbar in RezStream Professional click Tools gt Unit and Rate Setup and then select the Individual Un
77. c RezStream Professional Booking Engine User s Guide SCREEN RESOLUTION To view your Current screen resolution use the following steps 1 Display your Windows desktop and click the right mouse button 2 Select Properties 3 Click the Settings tab and note the setting for screen resolution To increase the setting for screen resolution simply drag the Screen Resolution pointer to the right Display Dell M770 on NYIDIA AA THT 1024 by 768 pixels oo INTERNET EXPLORER VERSION Use the following steps for a 1 Internet Explorer version Click Help gt About Internet Explorer Note the version number 1 Launch Internet Explorer 2 A About Internet Explorer Product ID 55274 640 2001927 23425 Update Versions SP1 Based on NCSA Mosaic NCSA Mosaic TM was developed at the National Center for Supercomputing Applications at the University of Illinois at Urbana Champaign Copyright 1995 2001 Microsoft Corp Acknowledgements If the version is less than 5 0 please download an Internet Explorer update from the Microsoft website http www microsoft com downloads JAVASCRIPT To ensure that JavaScript can run within Internet Explorer use the following steps 1 Launch Internet Explorer Ga 2 Click Tools gt Internet Options 3 Select the Security tab and click the Custom Level button RezStream www rezstream com Page 34 3800 Gilpin Street Suite 2 1 suppor
78. cable formatting button HGS 4897 43BBRSXK 9 ARAON gAn BRS PPP RETR Boe 2 flr ORR ce roa eo Bl UBS S229 A Y EFE xn ham SOHLREREY y Css Class Inline style Paragraph Arial Size v Links Code Snippet Images Zoom v Welcome to The Cliffhanger Resort s Online Booking Engine Feel at home at The Cliffhanger Resort the most inviting seaside getaway on the Pacific Coast iii To change the color of the text keep the text highlighted and click the Select Font Color toolbar button EN Select a color from the grid Automatic _ ms pmi f im BE O O O O BE A L M More Colors RezStream www rezstream com Page 99 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide iv To create hyperlinked text highlight the section of text that will display as a hyperlink and click the Insert Hyperlink toolbar button ii Sees y Y Y Ss y O e 2 paju D ARABE PEA A oS BZ uE EFEC SW Rd NDE AA ly Css Class Inline style Paragraph Arial Size Links Code Snippet ages Zoom v Insert Hyperlink The Properties window displays where a URL can be entered A URL is the Internet address where the guest will be directed when the text Is clicked a Properties tink General Style Builder Hyperlink Information Url http www chr com Type h
79. cess This information can help you make changes to the RezStream Booking Engine in order to generate more online revenue For additional information on the RezStream Tracker please contact RezStream sales at 866 360 8210 STYLE RESERVATION PAGES The RezStream Booking Engine s background and default font colors font style and font size can be customized in the Style Reservation Pages link Use the following steps for setting these defaults 1 From the RezStream Booking Engine Online Administrative Interface click the Property gt Booking Engine Settings link 2 Click the Style Reservation Pages tab 3 In the Page Settings form set the following options A Select a default page background color from the drop down menu After selecting a color a preview A is displayed next to the drop down list Use the same procedure for selecting the default font color B Select a font from the drop down menu B C Seta font size from the drop down menu C Page Settings Font Color E Font Size MEDIUM C 4 Click the Save button RezStream www rezstream com Page 110 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide RESERVATION BEHAVIOR The reservation behavior settings control several RezStream Booking Engine settings including how availability will be returned which room rates that will
80. cessible Heated Pool Enter a checkmark next to the amenities that describe the selected room 101 King Entering a checkmark next to the amenity also flags it initially as searchable In our example above Jacuzzi Tub King Bed and Non Smoking are now searchable amenities The Check Availability screen will allow a potential guest to search for rooms with these amenities Arrive 8 26 2006 e Adults Depart 8 8 2005 fw Children One Room Only Multiple Rooms Amenities optional DJacuzzi Tub O King Bed O Non Smoking Me le www rezstream com Page 122 303 872 0220 RezStream 3800 Gilpin Street Suite 2 1 support rezstream com Last Update 2 26 2007 Denver Colorado 80205 RezStream Inc RezStream Professional Booking Engine User s Guide 5 Next in our example we will continue to room 102 Queen Queen and assign the amenities Non Smoking and Ocean View A Unit Details YY Amenities Photos 48 Availability Amenities Exercise Room Full Service Spa Handicap Accessible Heated Pool Jacuzzi Tub King Bed Non Smoking Ocean iew Private Balcony 6 The Check Availability form is automatically updated to include the amenity Ocean View as searchable LNEeck Availabilty Arrive 8302006 Adults 2 Depart 97172008 Children 0 Nights 2 ne Room Only Multiple Rooms Non ce Private Smoking lew Balcony
81. cnnnnncnnnnnnnnnnnnnnnnnnnnnanennnnnnnnnnnanos 2 BES A e E ono Au ene eee eee ee eee 2 DeESION FOOL Eken naaa oa oa tana ai ein iatenisuastenadentav 2 FESCHV ALON DerauUllS osa di ia daa 2 When No Availability is Returned cccccoconccnnccccooncnncncnoncnnncnonancnnnononancnnnonnnancnnnnnnnanennnnnnannoss 2 Online Booking Detalla td 2 Max Time in the Future to Accept Reservati0NS oooocccccccooncconccononccnncnnnanconncnnnanconcnnnnancnnnnos 2 Min Time from current date to Accept Reservations cccoooncccccccconncnnccconnnnnnnononnnnnnnononnnnnnnos 2 SOUTces Acaso Sino il ii a 2 Guest View INVOICE Format ooonccnccccnoncnnccccnonnnncocnnnnonnnnonnnnnnnnnonnncnnnnonnnnrnnnnnnnnnnnnnnnnannnannnnnnas 2 Guest Tracks cit ip o 2 RezStream Tracker Settings isseire aa i a a 2 oe hescrvalon Pages minia diarias 2 FACSENV ALON Benasal ltda loco 2 AV ail lity OPIO Sa osado alada 2 Guest hate Selec ida ile ataco 2 Make the Following Types of Bookable Items Available Online occcccoocccccccnnnncccononos 2 A A 2 ViSWGUMERC locos dai icosoiornt rociero aaaea aea aeea Eai 2 Property Management Owner Options oocccnnccccoccncccnnnonncnncnonononononononnnnnnnnnnnncnnnnonannnnnnnnanennnnss 2 o Ane an 2 ol o A aae i 2 da A A ERA 2 e CE E E a A nate ce eaheedeeiecin cen eaceneietan ae eiate 2 A AO 2 nn faced nla paclanleg a A SS 2 Black Out WIZI Sas Nao acid 2 AMENITY SEARCHABILITY tas 2 Proper eann a E a A ecu iuumaue
82. create a customizable two week grid availability calendar that will be displayed on your marketing website and used as a starting point for Internet guests to book online reservations Retrieve Calendar Links After customizing your availability calendar use this link to copy and paste the required HTML script to your property s marketing website View Sample Calendars Click this link to view five sample calendars from an actual website Have the ability to make bookings to see how each calendar works DESIGN CUSTOMIZABLE CALENDAR Use the following steps to access the Availability Calendar Design form 1 From the RezStream Booking Engine Online Administrative Interface click the Property gt Website Availability Calendars gt Design Customizable Calendar link RezStream www rezstream com Page 131 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide The Availability Calendar Design form is displayed There are four radio buttons at the top of the form that can be used as starting points for designing an availability calendar Availability Calendar Design Select one of our pre desiqned templates as a starting point for your own design or apply it directy to your own website Design My Own Availability Calendar Starting Points Forest Green Check Mark if Available A O Guest Tr
83. d enjoyable We show you arriving on lt ARRIVALL gt and staying in lt LUNIT gt If this is not correct please contact us as soon as possible A brief description of lt LUNIT gt follows lt UNITDESCRIPTION gt We show you arriving on lt ARRIVALL gt If this is not correct please contact us as soon as possible Your charges are as follows ree eee eer eee 1 it ol Q gt il 1 x x ES e Po gt AAA AAA AAA Misc Meals lt POS gt t Your deposit payment of lt DEPOSIT gt is due by lt DEPOSITAFTER gt 10 days after requesting the reservation Your full payment of lt DUE gt is due on arrival Tee times for your stay are listed below lt INVCUSTOM2 gt lt INVCUSTOM3 gt lt INVCUSTOMA gt A lt INVCUSTOM5 gt lt INVCUSTOM6 gt Your friends at lt BNAME gt Mi ElHTML QPreview a ca To make changes simply type text as you would in any word processing program Letter codes can be inserted into the letter at the cursor insertion point by choosing the desired code from the drop down list in Step 2 Add Tags to Letter Letters are ONLY uploaded when the RezStream Booking Engine is initially configured They are NOT uploaded as part of the Verify Configuration Data utility Changes to letters that should be reflected in both RezStream Professional and the RezStream Booking Engine must be made twice once in the RezStream Professional software and again in the RezStream Booking Engine Onl
84. date in the future and you ll receive a confirmation email from the demo property wert rinks offer examples of diff memtways that availability can be displayed Sur website Your guests can make a reserv dag directly from these calendars One month property availabilty Website Design Marketing Tom ps Three month Property availability a Two week custom calendar view 50 One month single unit view pick by individual unit Three month individual unit view RezStream 3800 Gilpin St Suite 2 1 Denver CO 80205 303 872 0220 RezStream www rezstream com Page 138 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide ADMINISTRATIVE RESERVATIONS Administrative reservations are another method for making reservations and can be made by users with access to the RezStream Booking Engine Online Administrative Interface For example assume a property s front office manager is making configuration changes to the RezStream Booking Engine from the Online Administrative Interface and simultaneously takes a reservation phone call Instead of logging out of the RezStream Booking Engine Online Administrative Interface and logging into RezStream Professional the front office manager could simply make the reservation online This administrative reservation would then be transferred back into RezStream Professiona
85. de WEBSITE LINK OPTIONS In order to make the RezStream Booking Engine live you will need to add a link to your property s marketing website that allows Internet guests to access the RezStream Booking Engine Normally an Internet guest will visit your property s marketing website to learn about the property prior to booking a reservation On the website the Internet guest reads about the property looks at property pictures and becomes interested in making a reservation In order for the guest to book a reservation a hyperlink is added to the website that redirects the Internet guest to the RezStream Booking Engine This hyperlink can be text or a graphic that reads Make a Reservation Book a Reservation or anything else that lets the guest know that clicking the link will allow him to make a reservation The link can be customized by the property and its web designer or one of the standard RezStream Booking Engine hyperlinks can be copied and pasted into the property s marketing website The standard options for linking to the RezStream Booking Engine are depicted in the following table HYPERLINK OPTION DESCRIPTION Note The hyperlink on your marketing website appears exactly as it does in this table 1 Use the following steps to implement one of the standard Make a Reservation hyperlinks 1 From the RezStream Booking Engine Online Administrative Interface select Property gt Website Link Options
86. dio buttons on the Check Availability form allowing guests to specify if they are booking One Room Only or Multiple Rooms Arrive 8118 2006 Adults Depar 8 20 2006 Children One Room Only Multiple Rooms Guest Rate Selection From the RezStream Booking Engine Online Administrative Interface select Property gt Booking Engine Settings and click the Reservation Behavior tab Under the Guest Rate Selection heading there are two options for displaying rates to Internet guests using the RezStream Booking Engine Guest Rate Selection Allo RezStream to choose my online rate Allow my quests to select from all bookable rates With the first option selected Allow RezStream to choose my online rate the first rate defined in the RezStream Professional Unit Rate Plans window Tools gt Unit and Rate Setup is displayed to Internet guests during the reservation process RezStream www rezstream com Page 112 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide In the example below the Rack rate name and corresponding seasonal rates would be displayed to Internet guests Rate Names Rate Name Rate Period Default Package Sort Bookable Rack 1 e The second option Allow my guests to select from all bookable rates gives Internet guests a choice of online
87. drop down list becomes active and a SOURCE REASON can now be selected This SOURCE REASON will be assigned to every RezStream Booking Engine reservation without prompting the guest for information SourcesiReasons O Allow My Guests to Choose a REASON O Allow My Guests to Choose a SOURCE O Force My Guests to Choose a REASON O Force My Guests to Choose a SOURCE Use This REASON for Online Bookings Use This SOURCE for Online Bookings Online Default v Online Default v Online Default t Business Comp Festiwal Friends amp Family None Summary O Reservation Summary Pleasure Tour Group Sources amp reasons are uploaded from RezStream Professional to the RezStream Booking Engine Guest View Invoice Format The RezStream Booking Engine s invoice can be customized based on the amount of detail that is displayed on guest invoices Guest invoices based on estimated charges are displayed during the booking process Use the following steps for customizing guest invoices in the RezStream Booking Engine 1 From the RezStream Booking Engine Online Administrative Interface click the Property gt Booking Engine Settings link 2 Click the Reservation Defaults tab 3 Under the Guest View Invoice Format heading select one of the invoice formats A brief description of each follows A Line Item Summary Each charge is displayed on the guest invoice B Daily Summary The guest views an invoice that sub to
88. e Sort Belongs to The Cliffhanger Resort 101 POS Inventory 102 Rate Plan King Print Options 103 Rev Acct Unit Revenue Online 4vailabili 104 Capacity Maximum 3 y Standard 2 Unit and Rate Setup Include in occupancy report Property Management 7 Include in Mo Availability Booking Engine Bookable Unit Online URL for online availability uploads Alternative Description Phone extension Housekeeping Assignment Grout Amenities Y Non Smoking IV Ocean View I Jacuzzi Tub IV Balcony F Kitchenette Handicap Accessible WorldRes Unit Typeld type only E v The information entered in the Individual Units window in RezStream Professional is transferred to the RezStream Booking Engine via the initial configuration upload After the initial configuration upload login to the RezStream Booking Engine Online Administrative Interface and click the Property gt Units Rooms gt Administration link to view unit details assign unit level amenities assign unit photos and view unit availability This information will be accessed via four tab headings Unit Details Amenities Photos and Availability RezStream www rezstream com Page 119 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Uni
89. e Dining noms with a ting Bed L Pool Deck iew Save Unit Photos 12 4 Enter a checkmark next to the photo s that apply to the selected room 101 King and click the Save Unit Photos button To disassociate a photo with a unit remove the checkmark next to the photo description RezStream www rezstream com Page 124 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Availability Availability for a specific room is also located on the RezStream Booking Engine Online Administrative Interface Use the following steps to view single unit availability 1 From the RezStream Booking Engine Online Administrative Interface click the Property gt Units Rooms gt Administration link 2 A list of units is displayed Click the edit icon EA associated with a specific unit Long Name Delete 101 King 102 Queen Queen 103 King 00 Queen Queen Sulte Queen Queen King Queen Queen King Sulte King Queen Queen King Queen Queen King Suite P P S P P King oOoOooooooo0oo0oooe Queen Queen 3 Click the Availability tab An availability calendar for the selected unit is displayed A Use the arrow keys at the top of the calendar to scroll months B The legend at the bottom of the availability calendar d
90. e are three options available for determining how the RezStream Booking Engine handles sources reasons for online bookings Use the following steps for selecting an option 1 From the RezStream Booking Engine Online Administrative Interface click the Property gt Booking Engine Settings link 2 Click the Reservation Defaults tab 3 Under the Sources Reasons heading choose a radio button on the left for REASONS and one on the right for SOURCES Sources Reasons Allow My Guests to Choose a REASON O Allow My Guests to Choose a SOURCE O Force My Guests to Choose a REASON Force My Guests to Choose a SOURCE O Use This REASON for Online Bookings Use This SOURCE for Online Bookings A Allow My Guests to Choose a REASON or SOURCE Using this option the Internet guests are prompted for how they found out about the property and why they are visiting However with this option the Internet guest is not required to select a SOURCE or REASON B Force My Guests to Choose a REASON or SOURCE Force the Internet guest to select a Source and Reason With this option the Internet guest cannot bypass these fields RezStream www rezstream com Page 107 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide C Use this REASON or SOURCE for all online bookings With this radio button selected the
91. e deposit percentage in the percentage dollar amount field in the bottom left hand corner of the form of Last Day The requested deposit percentage is calculated based on the last day s rate Enter the deposit percentage in the percentage dollar amount field in the bottom left hand corner of the form FIXED AMOUNT The RezStream Booking Engine deposit amount will be based on a fixed dollar amount Enter the dollar amount in the percentage dollar amount field in the bottom left hand corner of the form Include Tax With this option selected all deposits based on daily rates will be calculated at the room rate PLUS tax Calculate Single Day at 100 For single day reservations payment in full is required This option can be selected in addition to one of the online booking settings listed above Percentage Dollar Amount Field Enter the online deposit percentage or dollar amount RezStream www rezstream com Page 97 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide DESIGN HEADER From the RezStream Booking Engine Online Administrative Interface click Property gt Booking Engine Settings gt Design Header to customize the RezStream Booking Engine s header section An example of the header section is displayed below Welcome to The Cliffhanger Resort s Online Booking Engine Feel a
92. e guest 5 Property Photo 6 Property Logo PROPERTY INFORMATION gt FINANCE SETTINGS Specify the billing contact name address and credit card that will be used to pay RezStream Booking Engine commissions PROPERTY INFORMATION gt TERMS CONDITIONS OPTIONAL Enter the terms and conditions that the online guest agrees to by booking a reservation PROPERTY INFORMATION gt RESTRICTIONS OPTIONAL Enter any restrictions that the guest should know about prior to booking the reservation such as pet policies or whether the property allows smoking RezStream www rezstream com Page 43 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide LETTERS The No Payment and Payment in Full guest confirmation letters are defined in RezStream Professional and uploaded to the RezStream Booking Engine Review these letters and make a note if changes will be made for online use Editing letters for online use will be discussed in this guide during Property setup BOOKING ENGINE SETTINGS The answers to these types of questions will need to be organized prior to completing the Booking Engine Settings section eo oe SY website look and feel How should the RezStream Booking Engine react if a guest s credit card is declined What types of credit cards are accepted at the property W
93. e left hand menu Selecting a radio button in the left hand menu displays the corresponding letter s text in the right hand frame It Letter Template Design File Edit View Insert Format Table Dae Gea hh SY T Codes Normal y Times New Roman y 10 v B gt F b F 0 Style Standard Winter Holiday Add New Edit Name The Cliffhanger EE Resort Waiting List ee Cancellation Group Leader Bike Rental oe lt SAL gt lt NAME gt C Boat Rental lt ADDRESS1 gt Registration Card lt ADDRESS2 gt Invoice C Gift Certificate lt DATE gt Custom Envelope C Single No Style Dear lt FIRST gt o Thank you for your deposit payment of lt PAID gt we look forward to your visit and want you to know that we will do everything possible to make your stay pleasant and enjoyable We show you arnving on lt ARRIVALL gt and staying in lt LUNIT gt If this is not correct please contact us as soon as possible A brief description of lt LUNIT gt follows lt UNITDESCRIPTION gt After uploading data from RezStream Professional to the RezStream Booking Engine letters can be viewed and edited by clicking the Property gt Letters link in the RezStream Booking Engine Online Administrative Interface and selecting a letter The RezStream Professional No Payment letter is uploaded to the RezStream Booking Engine and named Reservation Request The RezStream
94. e refers to this type of reservation as a Pre Assign reservation With the RezStream Booking Engine configured to make Pre Assign reservations the Internet guest enters arrival and departure dates and then views a list of available rooms This list of available rooms displays the unit long name Depart 7 30 2006 King non smoking room with a balcony Recent 215 00 renovated in spring 2005 Double Occupancy This magnificent room with bwo queen beds has an 205 00 Queen Queen untivaled view ofthe more gt Double Qecupancy This room with a king sized bed has been recently 215 00 remodeled and has an u more gt Double Occupancy King Queen Gueen Two Queen beds Owerlooks the pool area 205 00 Double Occupancy Suit The signature suite atthe hotel Overlooks the Pacific 240 00 gt SUNG Ocean with a pr more gt Double Occupancy Queen Queen Two Queen beds Overlooks the pool area 205 00 Double Occupancy This room with a king sized bed also has a queen sized 215 00 Kin g sleepersotfa Double Occupancy Queen Queen Two Queen beds garden view 205 00 mune I Cao The unit long name is assigned in RezStream Professional by clicking Tools gt Unit and Rate Setup gt Individual Units and entering a description in the Long Name field RAT Individual Units DPackages Taxes Discounts Options Revenue Accounts Deposits Number of Active Units Unit ID fio Edit Names Sort 3
95. eadings below represent Account setup information that is NOT uploaded from RezStream Professional This information will need to be entered directly into the RezStream Booking Engine Online Administrative Interface Optional steps are marked accordingly ACCOUNT INFORMATION gt DETAILS The Account Details form is accessed by clicking Account gt Account Information gt Details All of the information in the Account Details form is uploaded from RezStream Professional except 1 Primary Contact Typically the property s owner 2 Secondary Contact One of the property s managers ACCOUNT INFORMATION gt USERS You will need to create a New User profile for each employee that will use the RezStream Booking Engine The RezStream Booking Engine allows for multiple users with similar or different account permission settings Permission settings grant full or limited access to key property information such as unit rates and policies ACCOUNT INFORMATION gt PHOTOS IMAGES MEDIA OPTIONAL Displaying images to online guests in the RezStream Booking Engine can be helpful in creating a more visual reservation experience for your potential guests If you want to display images of your property unit types or specific rooms when a guest checks availability on your website digitize these images into high quality JPEG files no larger than 200 pixels x 300 pixels ACCOUNT INFORMATION gt AMENITIES OPTIONAL The RezStream Booking Engine
96. eam Inc RezStream Professional Booking Engine User s Guide TAX GROUPS TAX CLASS GROUPINGS RezStream Professional combines individual taxes into tax class groupings Tax class groupings referred to as tax groups in the RezStream Booking Engine are managed in RezStream Professional by clicking Tools gt Unit Rate and Setup gt Taxes Discounts After selecting the Taxes Discounts tab A click the Tax Class Groupings tab B RG ess Unit Groups Unit Rate Plans Individual Units Packages Taxes Discounts 0 Revenue Accounts Deposits Tax Class Definitions Individual Taxes and Tax Class Groupings Taxes used in Class Exempt Available Taxes and Gratuities Description Description Description gt Exempt gt Exempt State Full Tax Local Tax 4 Add Standard Tax X Delte y Add New Tax Class Quotation marks are not allowed in Tax Class names Automatic Discounts Description is the name of the discount Trigger is the number of days required to trigger the discount Value is either a fixed amount or 4 percent based on the entry in the Fixed column and Daily determines whether discount is applied daily or one time only Only one discount can apply to a reservation Any automatic discount can be overridden Description Trigger WYalue Fixed Daily lt gt None 0 oo F E Add New Discount Once uploaded tax class groupings can be viewed in the RezStream Booking Engine Onl
97. eam Professional Booking Engine User s Guide Enter your RezStream Booking Engine passcode and click the OK button Enter Passcode RezStream Professional settings are automatically transferred to the RezStream Booking Engine n Data File Creation and Transfer Status Configuring Service for RezStream Professional Booking Engine NE r Complete Booking Engine account creation and configuration complete Mserld 536740 Paceword 365 Please record this information For use ducing online login Ocoupa ey wil now be verified The Complete window lists important information for logging into the RezStream Booking Engine Online Administrative Interface including your property s UserID and Password Click OK in the Complete window Make a note of the UserlD and Password displayed in the Complete window This information is required for accessing the RezStream Booking Engine Online Administrative Interface The Online Administrative Interface is used for completing settings that are specific to the RezStream Booking Engine Next occupancy is verified and RezStream Professional availability is synchronized with the RezStream Booking Engine Data File Creation and Transfer Status Reconciling availability for Rez vation Booking Engine The password assigned during the upload process can be changed when logging into the RezStream Booking Engine for the first time RezStream www rezstream com Page
98. efines colors that are used to differentiate between reservation types LS a Online Desktop B in Available r Reservation Reservation Reservation Reservation Service RezStream www rezstream com Page 125 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide BLACK OUT WIZARD Blackout dates make a unit unavailable to Internet guests searching for availability through the RezStream Booking Engine Use the following steps for adding a blackout date 1 From the RezStream Booking Engine Online Administrative Interface click the Property gt Units Rooms gt Black Out Wizard link 2 A table with a list of all units is displayed Enter a checkmark in the Select checkbox that corresponds to units that will be affected by the blackout period Long Name 101 102 105 104 King Queen Queen King Queen Queen Suite Queen Queen King Queen Queen King Suite King Queen Queen King Queen Queen King Suite King Queen Queen King Suite Short 101 102 103 3 Complete details in the Blackout Dates form located below the unit list Enter the blackout starting date ending date and description that will be displayed to the online guest P Blackout Dates From Date 12202006 tg
99. ental 1 Cl 104 Queen Queen _ 109 King 114 Queen Queen 119 King Cl Hot Air Balloon 2 Bicycle Rental 2 0105 Suite 0 110 Suite 0115 King 0D 120 Suite 0125 King List All Users 7 Enter a checkmark next to this owner s unit 124 Suite 8 Click the Save User button RezStream www rezstream com Page 117 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide The owner can now login to the RezStream Booking Engine Online Administrative Interface rezStream Please Login to Access Your Account Username mhartinger Password eee System Requirements VERIFIED BY Geotrust RezStream Inc CLICK 28 08 06 04 46 UTC The Unit Room Administration page specific to this owner is displayed Mike Hartinger Unit Owner The Cliffhanger Resort rezStream i UU 1 49 Hu Ta Unit Room Administration di Long Name ED 124 Suite Here the owner can click the edit icon Ed to view his unit s availability Unit Room Administration Edit Long Name Short P 124 Suite 124 List Units agr y vi amp Unit Details Wy Amenities ig Availability September 2006 Mon Tue Wed Thu Fri k Available Online Desktop Admin obs Out of Reservation Reservation Reservation Reservation Service The functions available to an owner once logged into the R
100. erify Configuration Data RezStream www rezstream com 3800 Gilpin Street Suite 2 1 support rezstream com Denver Colorado 80205 Page 67 303 872 0220 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide PACKAGES OPTIONAL Packages that are flagged as Bookable in RezStream Professional are uploaded to the RezStream Booking Engine Itt Unit Setup Unit Groups Unit Rate Plans Individual Units Packages Taxes Discounts Revenue Accounts Deposits Add items to a package by picking the item from the bottom list of POS items and Create new packages by clicking on the Add New button at the then clicking on the double up arrow button First and Last means that item is added bottom Changing an existing package will only affect existing on the first or last date of reservation Adult and Child multiplies the number of persons reservation if you edit them The components of the package are times the item per day Day makes the date on the item one greater than the shown at right Bookable applies to items that are bookable on reservation date and applies to items like breakfast where there is no breakfast on the RezStream Booking Engine when using the Booking Engine the arrival date but there is on the day after the last night Once is a one time charge Packages Items in Package Items in Package O oo Description Coy ltem Description _ Adult Child Todlr Infnt Price Fir
101. ettings Units Rooms Amenity Searchability Website Link Options Website Availability Calendars Community Membership RezStream www rezstream com Page 94 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide 2 Click the Guest Payment Settings tab and complete the fields under each section title Guest Tracking Style Reservation Pages Reservation Behavior Property Management Owner Options Guest Payment Settings Design Header Design Footer Reservation Defaults When Customer Payment is Rejected O Process The Reservation as a Request Only O Process the Reservation as a Confirmed Booking DO NOT Make Reservation amp Send Me an Email O Require Guest to Submit Valid Payment Accepted Forms of Payment Y Mastercard O carte Blanche O cash M visa O Electronic Check O Bed amp Breakfast com Gift Certificate O Discover O pay Pal O Diners Club O American Express O check Online Booking Deposits Setup of Total O of Last Day O of Avg Day O FIXED AMOUNT O of ist Day 0 00 C Include Tax Calculate Single Day at 100 When Customer Payment is Rejected Use the following steps to access the When Customer Payment is Rejected settings 1 From the RezStream Booking Engine Online Administrative Interface click the Property gt Booking Engine Settings link
102. evel amenities can be flagged as sortable or non sortable Sortable amenities are displayed when guests enter their arrival and departure dates in the RezStream Booking Engine While non sortable unit level amenities do not appear while guests are searching for accommodations they can be included in the available rooms listing when a guest is selecting an accommodation Based on the information in the preceding table the following amenities will be defined for our sample property Property level standard amenities e Heated Pool e Full Service Spa e Exercise Room Sortable unit level amenities e Jacuzzi Tub e King Bed e Ocean View e Non Smoking Room Unit level amenities that will not be flagged as sortable e Private Balcony e Handicap Accessible RezStream www rezstream com Page 55 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Use the following steps for adding a new amenity that will later be assigned to either the property as a whole or a specific unit 1 Inthe RezStream Booking Engine Online Administrative Interface click the Account gt Account Information gt Amenities link 2 The Account Administration gt Amenities form is displayed Click the New Amenity button 3 The Amenity Details form is displayed Enter a description for the amenity and click the Save Amenity butto
103. ezStream Booking Engine Online Administrative Interface will vary based on the permissions level assigned in step 5 above RezStream www rezstream com Page 118 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide UNITS ROOMS The Property gt Units Rooms gt Administration and Property gt Unit Rooms links are used to view room details assign unit amenities assign unit photos and specify black out dates so that those rooms cannot be booked online via the RezStream Booking Engine during out of service dates Property Support i Property Information Letters Booking Engine Settings Units Rooms Administration Amenity Searchability Black Out Wizard Website Link Options Website Availability Calendars Community Membership ADMINISTRATION Units are added edited and deleted in RezStream Professional by clicking Tools gt Unit and Rate Setup and selecting the Individual Units tab s 7 RIAS RESTE IIA cin File Edit Navigate view PESSI Window Help aunt ais Number of Active Units yt ip ior eu Naren sa H S 33 y Id s Display Options Je Long heme f Jii Standard Description ick Uni Type Color King x King non smoki ith a balcony Recent ted in spring Letter Design Pick Unit YP ing y Entes smoking room with a balcony Recently renovated in spring List Edit _Unit ld Nam
104. ezStream Professional click Tools gt Unit and Rate Setup and select the Packages tab A to access the Add Edit POS Items button B RIAS Create new packages by clicking on the Add New button at the bottom Changing an existing package will only affect existing reservation if you edit them The components of the package are shown at right Bookable applies to items that are bookable on the RezStream Booking Engine when using the Booking Engine Packages Description None t P Length Bookable 0 ackages Add items to a package by picking the item from the bottom list of POS items and then clicking on the double up arrow button First and Last means that tem is added on the first or last date of reservation Adult and Child multiplies the number of persons times the item per day Day makes the date on the item one greater than the reservation date and applies to items like breakfast where there is no breakfast on the arrival date but there is on the day after the last night Once is a one time charge Items in Package ltem Description 7 Yachats Music Festival Golf Getaway Wine Tasting Festival Getaway Ski Weekend Fly Fishing Getaway Lunch and Coffee Service II Property Day Pass A a Delete Adult Child Todi Infnt Price First Last Day Once Rate dit Add POS Items B Pick from Point of Sale Items ltem Description Bar Charge Price a 0 00
105. ezStream www rezstream com Page 115 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Use the following steps to give individual unit owners access to the RezStream Booking Engine Online Administrative Interface 1 Click Account gt Account Information gt Users Account Property Support 4 Account Information Details Taxes Users Point of Sale PhotosImages Media Packages Amenities Rate Plans Unit Types Sources Rates Mames Rate Seasons Reasons Reports Statistics Tracking User Defined Fields 2 Click the Create New User button 3 Complete the User Details form for each individual unit owner by entering the owner s first name last name username password and email User Details First Name Hartinger Last Name fike Username mhartinger Password Confirm Email mbartingercetbirds cam 4 Inthe user role drop down list select unit owner User Details First Name Hartinger Last Name Mike Username mhartinger Password Confirm Email mhartingent tbirds corn d User Role Unit Owner RezStream www rezstream com Page 116 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide
106. ged to 101 King MA Unit Setup Unit Groups Unit Rate Plans Individual Units Packages Taxes Deposits Discounts Options Number of Active Units Jd Pick Unit UnitID f101 y Edit Names Unit ID and Name Enter a Unit Identification of up to 6 characters and then the description of up to Unit Id Name Sort 50 characters that will appear in comespondence p 101 STANDARD DESCRIPTION When the RezStream Booking Engine is configured to make Pre Assign reservations the Internet guest enters arrival and departure dates and then views a list of available rooms This available rooms list displays the unit standard description 101 King 102 Queen Queen 103 King 104 Queen Queen 105 Suite 106 Queen Queen 107 King 106 Queen Queen This magnificent room with two queen beds has an untiwaled view of the more gt This room with a king sized bed has been recently remodeled and has anu more gt Two Queen beds Overlooks the pool area The signature suite atthe hotel Owerlooks the Pacific Ocean with a pr more gt Two Queen beds Overlooks the pool area This room with a king sized bed also has a queen sized sleeper sofa Two Queen beds garden view 215 00 Double Occupancy 205 00 Double Occupancy 215 00 Double Occupancy 205 00 Double Occupancy 240 00 Double Occupancy 205 00 Double Occupancy 215 00 Double Occupancy 205
107. hat are the property s requirements for online deposits What if the guest searches for a room and encounters sold out dates Should the guest be required to enter a reservation source and or reason What terms and conditions does the guest agree to by making an online reservation Should online guests be able to purchase POS Items via the RezStream Booking Engine Should the RezStream Booking Engine be configured to match the property s marketing UNITS ROOMS gt BLACK OUT WIZARD OPTIONAL If certain units are not available for reservations via the RezStream Booking Engine use this link for defining the unit s and the start end dates in which they are not available In addition a description can be added detailing why the unit is not available First Last Account rezStream Rezstream Account Home gt Rezstream gt Daily Avail WEBSITE LINK OPTIONS Property The Cliffhanger Resort 727 2006 10 00 56 Phi Hospitality Sofi Support Property Information Letters Booking Engine Settings Adrninistration Black Cut Wizard Units Rooms Amenity Searchability Website Link Options Website Availability Calendars Community Membership How should the hyperlink to the RezStream Booking Engine be displayed on the property s marketing website You will choose from three default hyperlink options or specify any image and or text to hyperlink from your property s website to the RezStream Booking Engine No
108. he drop down menus to specify the default number of adults the default number of children and the default length of stay nights In addition specify the maximum number of adults and children as well as the maximum stay length number of nights for online reservations Online Booking Defaults Default of Adults Max Adults Default of Children Mas of Children Default Length of Stay nights Mas Stay nights RezStream www rezstream com Page 105 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide 4 Click the Save button at the bottom of the Reservation Defaults page Guest Tracking Style Reservation Pages Reservation Behavior Property Management Owner Options Guest Payment Settings Design Header Design Footer Reservation Defaults When No Availability is Returned Doo Nothing O Display the Following Message O Display the Following Message amp Send Me an Email With The Guests Contact Info O Display the Following Message 2 Add to Wait List RezStream Users Only Online Booking Defaults Default of Adults 2 w MAX Adults 100 Default of Children 0 MAX of Children 100 Default Length of Stay nights 2 y v MAX Stay nights 100 Max Time in the Future to Accept Reservations O Days O Weeks O months O Vears 365 Min Time from current date to Accept Reservatio
109. hn Lynch User Role Account Username jlynch Password gobucs Email jlynch chr com 2290p RezStream www rezstream com Page 47 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Creating New Users From the Users form click the Create New User button A blank User Details form is displayed Complete the form for Al Wilson with the information previously listed F User Details Username sico Manually Enter Data Email awilsoni chr corn User Role Permissions Administrator E ve User Must Change Password List All Users A description of each field in the User Details form is included in the following table FIELD DESCRIPTION Enter the user s first name Enter the user s last name Username Enter a unique name that this user will use when logging into MN the RezStream Booking Engine Online Administrative Interface RezStream Booking Engine Online Administrative Interface Enter the password a second time Drop Down Fields Enter the user s email address User Role If the user should have access to the Account menu set the user role to Account To restrict the user from seeing the Account menu set the user role to Property Permissions Users with Administrator permissions are allowed to add other users User Must Change If this box is checked the user
110. ignated property who use the RezStream Booking Engine or other RezStream products RezStream Professional RezStream s property management software PMS that is installed on the property s local computer s and is used to comprehensively manage a property s phone reservations and complete guest management needs RezStream Professional also has the capability to communicate two way with the RezStream Booking Engine to fully automate local property reservations with RezStream Booking Engine online reservations Two Way Communication RezStream Professional automatically sends unit availability and rate information to the RezStream Booking Engine The RezStream Booking Engine automatically transfers real time Internet reservations directly into RezStream Professional without manual data input RezStream Booking Engine RezStream s web based program for receiving online reservations from guests via the Internet Reservations may come from a variety of Internet reservation sources like Expedia Travelocity travel agents and your own property s website Standalone User Refers to RezStream customers who use the RezStream Booking Engine without also using RezStream Professional Standalone users utilize a user name and password to access the RezStream Booking Engine via the Internet to update availability and receive online reservations Examples of standalone users would be Macintosh users or properties with basic Internet reservation needs
111. ile Creation and Transfer Status Configuring Service for Rez5tream Professional Booking Engine LITT TTL After transferring the configuration file to the RezStream Booking Engine the Complete window is displayed and occupancy is synchronized between RezStream Professional and the RezStream Booking Engine Complete Booking Engine account configuration verification complete Accountld 5367 Occupancy will now be verified RezStream recommends making a batch of changes in RezStream Professional and then uploading the batch to the RezStream Booking Engine Because occupancy is verified as part of the Verify Configuration process as more and more reservations are added it will take longer to complete the upload process NOTE REGARDING CONFIRMATION LETTERS The No Payment and Deposit Paid confirmation letters are uploaded from RezStream Professional to the RezStream Booking Engine during the initial configuration ONLY They are NOT uploaded as part of the Verify Configuration Data utility described above Changes to letters that should be reflected in both RezStream Professional and the RezStream Booking Engine must be made twice once in the RezStream Professional software and again in the RezStream Booking Engine Online Administrative Interface RezStream www rezstream com Page 32 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc
112. ilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide 6 COMPLETE PROPERTY SETUP The Property setup menu can be used for configuring the RezStream Booking Engine for unique properties For example a group of three related properties owned by the same company would be configured under one account However specific information about each property would be defined in the Property setup menu A graphical representation of this relationship follows Reservation Lod ging Inc Parent Company Ripple Creek Hotel Middle Creek Motel Gore Creek Lodge In the example above there is one parent company Reservation Lodging Inc This umbrella company would be configured under one Account setup Next the RezStream Booking Engine would be customized to operate based on which property the Internet guest selects when booking a reservation For example guest letters are configured under the Property setup menu While many of the policies for Reservation Lodging may apply to all three properties cancellation policies and deposit rules the letters that guests receive will be unique even if the changes are subtle such as property addresses directions and specific amenities For single properties the Account and Property setup menus have a one to one correlation This section will take you through the Property setup menu for
113. ine Administrative Interface by clicking the Account gt Taxes gt Manage Taxes gt Manage Tax Groups link First Last Account The Cliffhanger Resort rezStreant 8 2 2006 10 04 29 PM Rezstream Account Property Manage Taxes Select this link to create and manage the PERCENTAGE or FLAT RATE TAXES that will apply to your account Manage Your Individual Taxes Select this link to create and manage the TAX GROUPS that act as containers for any number of individual taxes These groups easily apply standard tax groupings to invoices Manage Tax Groups RezStream www rezstream com Page 63 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide After clicking the Manage Tax Groups link the Manage Tax Groups form is displayed Here tax class groupings tax groups uploaded from RezStream Professional are listed Manage Tax Groups 5 Exempt K Full Tax Local Tax K Standard Tax To view the individual taxes included in a specific tax group tax class grouping click the to the left of a tax group name Manage Tax Groups Manage Tax Groups Exempt Exempt gt Full Tax Full Tax Local Tax P state IP city Standard Tax Resort Exempt K Local Tax K2 Standard Tax There is not an action item to complete in this step Simply confirm that the ta
114. ine Administrative Interface RezStream www rezstream com Page 93 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide BOOKING ENGINE SETTINGS The Booking Engine Settings link on the Property menu is the gateway for defining how the RezStream Booking Engine reacts when an Internet guest makes an online booking The categories for configuring the RezStream Booking Engine are listed below Guest Payment Settings Design Header Design Footer Reservation Defaults Guest Tracking Style Reservation Pages Reservation Behavior Property Management Owner Options When configuring the RezStream Booking Engine for the first time it is important to work through the specific default settings in each main category of Booking Engine Settings completing each one so that the RezStream Booking Engine is configured to meet your property s needs GUEST PAYMENT SETTINGS Use Guest Payment Settings to define 1 How the RezStream Booking Engine reacts when a customer payment is rejected 2 Forms of payment accepted at the property 3 Online deposit requirements Use the following steps to access the Guest Payment Settings 1 From the RezStream Booking Engine Online Administrative Interface click the Property gt Booking Engine Settings link Property Property Information Letters Booking Engine S
115. ing Engine account by calling 866 360 8210 Once you have been approved for a RezStream Booking Engine account you may then call RezStream support at 303 872 0220 to begin the actual setup process The first step of the RezStream Booking Engine Setup process is to prepare the RezStream Professional database to be uploaded to the RezStream Booking Engine This step involves double checking rate plans rate names rate seasons unit names unit descriptions point of sale items packages individual taxes and tax class groupings Consult the following section Prepare to Upload RezStream Professional Data for details Many settings from RezStream Professional are automatically uploaded to the RezStream Booking Engine Once your information is uploaded to the RezStream Booking Engine you must then finish the setup process by completing additional online steps described in this document Once the setup is complete the final step in taking your RezStream Booking Engine live involves placing a link to the RezStream Booking Engine on your website You are then ready to receive online reservations 24 hours a day without any human interaction needed The following list summarizes the steps required for taking your RezStream Booking Engine live Prepare to upload RezStream Professional data Upload RezStream Professional data to the RezStream Booking Engine Access the RezStream Booking Engine Online Administrative Interface Organize information u
116. ing Engine can be configured one of three ways when guests are making an online reservation 1 Allow guests to select a referral source 2 Force guests to select a referral source 3 Always use a specific referral source for online reservations This setting is defined in the RezStream Booking Engine Online Administrative Interface by clicking Property gt Booking Engine Settings gt Reservation Defaults gt Source Reason RezStream www rezstream com Page 27 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Use the following steps to specify which referral sources defined in RezStream Professional will be uploaded to the RezStream Booking Engine 1 From RezStream Professional click Tools gt List Edit 3 RezStream Professional 2006 The Cliffhanger Resort File Edit Mavigate View ASS Window Help Configure Display Options List Edit A Print Options Online Availability Unit and Rate Setup Property Management 2 Click the Source Reason tab Only those referral sources with a checkmark in the Bookable field will be uploaded to the RezStream Booking Engine In the example below the Walk In referral source will NOT be uploaded to the RezStream Booking Engine RESET x B w 7 7 States Countriek Source Reason A Occasions Holidays Interests Titles Payments Labels
117. ing Engine reacts when an Internet guest searches for a room and there are no rooms available 2 Settings for the default number of adults children and length of stay 3 The setting that defines the maximum number of days weeks months or years in the future in which online bookings will be accepted 4 The minimum number of days from the current date in which online reservations are accepted 5 The setting that determines how reservation sources amp reasons will be selected or assigned to online bookings 6 The setting that determines the amount of detail displayed to guests when viewing reservation charges online RezStream www rezstream com Page 103 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide When No Availability is Returned Use the following steps to define how the RezStream Booking Engine should react when online guests search for rooms during sold out dates 1 From the RezStream Booking Engine Online Administrative Interface click the Property gt Booking Engine Settings link 2 Click the Reservation Defaults tab 3 Inthe When No Availability is Returned section select one of four options When No Availability is Returned O Do Nothing Display the Following Message O Display the Following Message amp Send Me an Email With The Guests Contact Info O Display
118. ing Tools gt Unit and Rate Setup and selecting the Unit Rate Plans tab RITA Unit Groups _Uni i Taxes Discounts Options Revenue Accounts Deposits 1 Unit Type Rate Plan a Rate Plan Rental by Day or Hour Tax Class y gt Queen Queen If two or more units share the same seasonal rates it is considered one ae plan Please enter a rate plan name for every set of rates that you f ave You do not need to enter a different rate plan for every unit that 1 Add New Rate Plan E you have unless all are priced differently _ Meeting Rooms __ Hot Air Balloon Rides Boat Rentals Hourly Local Tax Rate Names are the different rates that may be available for a 2 Tats Ras aa Pasa Sat Baa single unit Examples could be 444 and Business Rate Names Rate Name Rate Period Default Package Sort Bookable must be created for each unique rate plan Actual charges are P Back TI More Sati ia 1 Add New Rate Name entered below under the various seasonal rates that may be created for each rate Use the sort column to determine the AAA Day None 2 M Es Copy Rate Names a default rate and which rates are uploaded to online services xi Seasonal Rates Standard Settings Weekend Settings Select days that apply Start Date Rate Base Cap Adult Child Todi Infnt Min Len en li de Rate Min gt 10 1 2005 03 01 2006 145 00 2 20 00 mo so safe 165 00 165 00 2 20 00 1000 sooo sooo
119. ing the item from the bottom list of POS items and then clicking on the double up arrow button First and Last means that item is added on the first or last date of reservation Adult and Child multiplies the number of persons times the item per day Day makes the date on the item one greater than the reservation date and applies to items like breakfast where there is no breakfast on the arrival date but there is on the day after the last night Once is 4 one time charge Items in Package Child Todir Oo ages Packages Adult First Ha Mo Last Day O M Ci Oo Price O 7 9 00 E C 65 00 C ltem Description Infnt gt Meals Golf at The Ocean None 0 Yachats Music Festival Description Length Bookable Once Rate aga OO Golf Getaway Wine Tasting Festival Getaway Ski Weekend Fly Fishing Getaway Lunch and Coffee Service Property Day Pass lt 7 lt 1 lt 1 lt 1 41 lt 1 Add x Delete dit Add POS Items Y B Pick from Point of Sale Items Price a 0 00 25 00 12 50 3 50 75 00 25 00 65 00 65 00 95 00 7 ltem Description Bar Charge Bottle of Wine Box Lunch Coffee Service Fly Fishing Lessons Fly Fishing License Full Day Adult Lift Ticket Golf at The Ocean Course Horseback Ride Add New Package Edit Package After clicking the Edit Add POS Items button tabs are available in the POS Inventory
120. ional to the RezStream Booking Engine for example unit rates taxes or point of sale items You should ONLY make changes to these settings in RezStream Professional Once you have changed key information within RezStream Professional you may then upload these changes to an existing RezStream Booking Engine account When these RezStream Professional configuration settings are changed for example a new reason for reservation is added the change is made in RezStream Professional and then uploaded to the RezStream Booking Engine using the following RezStream Professional menu option File gt Online Availability Update gt RezStream Booking Engine 3 0 gt Verify Configuration Data MA RezStream Professional 2006 The Cliffhanger Resort ies Edit Navigate View Tools Window Help E 2032 5 3 UM 8 Pocket PC Online Availability Update A AS y Auto Update Pics ARRE Backup Ctrl B Purge Backups Network Path Network Refresh Sign On Chris ei gt Verify Configuration Data 7 g verify GDS ODS Setup RezStream www rezstream com Page 31 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide After selecting the Verify Configuration Data option RezStream Professional automatically creates a configuration file and uploads it to the RezStream Booking Engine Data F
121. istrative Interface return the Privacy setting to its original state INTERNET CONNECTION In addition to the system requirements listed above we strongly recommend that you use the RezStream Booking Engine with a full time high speed Internet connection The connection speed should be equivalent to a cable modem or DSL With a full time high speed Internet connection setup can be completed in a timely manner In addition with a high speed connection files can be uploaded to the RezStream Booking Engine Online Administrative Interface Finally with a full time Internet connection bookings can be communicated to your property 24 hours a day 365 days a year Most Internet Service Providers ISPs offer a form of high speed Internet connection For options in your area please contact your ISP RezStream www rezstream com Page 35 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide CHANGING THE DEFAULT REZSTREAM BOOKING ENGINE PASSWORD The first time you login to the RezStream Booking Engine Online Administrative Interface you are prompted to change your password Enter a new password confirm the password and click the Change My Password link Required Password Change 3 rezStream This appears to be the first time you are accessing your online Administrative Interface for the RezStream Boo
122. its tab From the Pick Unit list highlight each unit that will be available to online guests and verify that the unit long name and standard description has been configured correctly for the RezStream Booking Engine Both the unit long name and standard description are critical for companies that configure the RezStream Booking Engine to accept online reservations for individual units A descriptive unit long name helps the Internet guest easily identify the room type being booked RezStream recommends appending the unit type to the room number for example 101 King The RezStream Booking Engine displays each room s standard description when displaying available rooms If a room does not have a standard description the RezStream Booking Engine s Select Room page will appear incomplete A descriptive unit Long Name helps Internet guests identify the type of room being booked RezStream recommends appending the unit type to the room number 101 King RO Setup wo Unit Groups Unit Rate Plans Individual Units 4 Packages Taxes Discounts Options Revenue Accounts Deposits Number of Active Units Unit ID 101 Edit Names Sort 33 zl ls ong Name 101 King tandard Description Type Color King v E PIE room with a balcony Recently renovated in spring 200 Unit ld Name Sort E Belongs to The Cliffhanger Resort v a Rate Plan king SCY The Standard Description is displayed to Internet guests 103
123. king Engine For Security you are REQUIRED to change your password the first time you login to the system Change My Password THE REZSTREAM BOOKING ENGINE ONLINE ADMINISTRATIVE INTERFACE HOME PAGE After changing your password the RezStream Booking Engine Online Administrative Interface home page is displayed The RezStream Booking Engine is configured sequentially adding information in the prescribed order which falls into one of the following categories 1 Account setup 2 Property setup Pointing the mouse at the text Account or Property displays a topic appropriate drop down menu First Last Account The Cliffhanger Resort 7 25 2006 10 28 02 PM rezStream Rezstream Account Property Home gt Rezstre Account stan Customizab Point of Sale Packages Customize Your Layout OR Add Remove Rate Plans Unit Types _ New Guests Rates Names Rate Seasons Reports RS A E Mo Contacts Guests Returned Statistics Tracking User Defined Fields sort By LL RezStream www rezstream com Page 36 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide ENTERING INFORMATION IN THE REZSTREAM BOOKING ENGINE ONLINE ADMINISTRATIVE INTERFACE The RezStream Booking Engine Online Administrative Interface uses web forms pages for gathering information about your propert
124. l After making changes to business data in RezStream Professional upload the changes to the RezStream Booking Engine by clicking File gt Online Availability Update gt RezStream Booking Engine 3 0 gt Verify Configuration Data RezStream www rezstream com Page 46 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide USERS Create a new user profile for each employee that will use the RezStream Booking Engine Online Administrative Interface Multiple users with similar or different account permission settings can access the administrative interface Permission level settings or roles grant full or limited access to key property information such as unit rates and policies From the RezStream Booking Engine Online Administrative Interface click the Account gt Account Information gt Users link The Account Administration gt Users form is displayed 2 Users ya Images ee Amenities wh Referal Sources wi Reasons User Display Name Role Delete First Last Account amp Create New User In this example two users Al Wilson and John Lynch will be added The information for these two users Is listed below 1 Al Wilson a User Display Name Al Wilson b User Role Account c Username awilson d Password govols e Email awilson chr com 2 John Lynch User Display Name Jo
125. l as part of the online availability update Use the following steps for making an administrative reservation from the RezStream Booking Engine Online Administrative Interface 1 From the RezStream Booking Engine Daily Reservations availability calendar click on the desired arrival date First Last Account The Cliffhanger Resort rezStreant 8 28 2006 10 38 51 PM Rezstream Hospitality Softw Property Support Account Hom x am Da Daily Reservations 8 28 2006 y Go To Date sero Backward Today Scroll Forward gt Set Availability Onl Long Name 08 28 08 29 08 30 08 31 09 01 09 02 o9 03 09 04 09 05 o9 o6 09 07 09 08 09 09 o 10 09 11 Book 28 528 Book Book Book Book Book Book Book Book Book Book
126. l formatting bold underline italics font color font type etc to customize the look of your property s Restrictions statement PHOTOS IMAGES MEDIA For companies that accept Internet bookings for multiple properties through the RezStream Booking Engine a property photo can be assigned using the Property gt Property Information gt Photos Images Media link Alternatively click the Property gt Property Information link and select the Photos tab Property Support Property Information Property Details Letters Finance Settings Booking Engine Settings Terms 7 Conditions Units Rooms Restrictions Website Link Options Amenities Website Availability Calendars Community Membership The photo assigned in this step can help Internet guests become acquainted with the property prior to making the reservation Amenity Searchability Photos Images Media RezStream www rezstream com Page 90 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide After clicking the Photos Images Media link enter a checkmark next to the previously uploaded image that represents the current property L Details ES Finance Settings Terms amp Conditions A Policies WE Photos Ww Amenities ue Photos Cl Rooms with Two Queen Beds Save Property Photos Remember to click the
127. limit the availability that is returned to your guests E y The Cliffhanger Resort Y Full Service Spa P v gt Heated Pool To remove the searchable flag simply click the checkbox to the left of the amenity description For example if Full Service Spa should not be a searchable property amenity remove the checkmark Property Amenity Searchability Check the property amenities below to use them as a searchable criteria or filter This will allow your guests to perform more complex searches Be aware that this may also significantly limit the availability that is returned to your guests El y The Cliffhanger Resort P Full Service Spa O P v gt Heated Pool v RezStream www rezstream com Page 127 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide UNIT ROOM Click the Property gt Amenity Searchability gt Unit Room link to view unit level amenities that have been flagged as searchable Any amenity that has been assigned to a room is listed in the Assign Unit Amenity Searchability form Assign Unit Amenity Searchability Check the unit amenities below to use them as a searchable criteria or filter This will allow your guests to perform more complex searches Be aware that this may also significantly limit the availability that is returned to your guests
128. ll be tabulated separately from the taxes User fees are fixed dollar Print Options amount taxes either daily or per reservation Add New Tax Add New Effective Date Exempt Tax Percent i i List Edit you collect automatic gratuities they must be Resort Tax Percent Unit and Rate Setup Automatic Discounts 2 r Description is the name of the discount Trigger is the number of days required to trigger the discount Value is either a fixed amount or a percent based on the entry in the Fixed column and Daily determines whether discount is applied daily or one time only Only one discount can apply to a reservation Any automatic discount can be overridden Description Trigger Value Fixed Daily 2 gt None o oo C C ore imariadement Add New Discount Once uploaded individual taxes can be viewed in the RezStream Booking Engine Online Administrative Interface by clicking the Account gt Taxes gt Manage Taxes gt Manage Your Individual Taxes link First Last Account The Cliffhanger Resort rezStreani 8 2 2006 9 55 13 PM Rezstream Account Property Support Hospitality So Manage Taxes Select this link to create and manage the PERCENTAGE or FLAT RATE TAXES that will apply to your account iL Manage Your Individual Taxes Select this link to create and manage the TAX GROUPS that act as containers for any number of individual taxes These groups easily apply standard tax
129. lo ch rep ts pl cil cheat de entered below des e wii tesina iat fal ato be bd ba e do pas ak a cl ra a de LE Copy Recs Hives ait is wed hach raie aie piade So padres serca ado Seti sar clays chat sede fal Dido Fists Basten Al A 1 Sen Mor Toe We Th Fe St Aee Pio We am z on E Wy al GIGIT m E pma OTs AE bidt 00 2 RO tiii Lt FETO it i SITES DI 2 53000 SIDE El E E ul I ti maa 35501 32000 41000 42 00 LE LE LE F ama SUD AddiMer Seaton iy Coryedl Senn Ey Cony tingle Beaten Dy Cony Soren Wies RATE PLANS The RezStream Booking Engine can be configured to allow Internet guests to make reservations for a room type without selecting a specific room For example an Internet guest may book a reservation for a King room In this guide this type of reservation will be referred to as an Inventory reservation If your property intends to allow Inventory reservations rate plans should describe room types In addition the name of each rate plan should be clear and concise allowing the Internet guest to easily recognize the type of accommodation being booked Rate plan names are viewed by Internet guests booking reservations via the RezStream Booking Engine In the example below an Internet guest has already entered arrival and departure dates in the RezStream Booking Engine Next available rate plans are displayed Queen Queen King and Suite Arrive 7 28 2
130. luding e Credit Card Processing e Property Management e Global Distribution System Normal business hours are 8AM to 5PM Monday through Friday MST After hours support is available for an additional fee Please note RezStream s contact information RezStream Inc 3800 Gilpin Street Suite 2 1 Denver CO 80205 Sales 866 360 8210 Support 303 872 0220 Fax 303 297 3233 www rezstream com sales rezstream com Support rezstream com REZSTREAM ADDITIONAL REFERENCES Documents available for download on the documentation download page RezStream Professional http www rezstream com documentation_rezstream_professional htm RezStream Professional Front Desk Guide RezStream Professional User s Manual RezStream Property Management Module User s Guide RezStream Professional Credit Card Processing Manual RezStream Booking Engine httpo www rezstream com documentation_rezstream_ booking engine htm e RezStream Booking Engine User s Guide for Standalone Users e RezStream Booking Engine Quick Start Guide e RezStream Booking Engine Payment Gateway Configuration RezStream also offers training demos on a variety of topics accessed from the following web page http rezstream com software demos htm RezStream www rezstream com Page 143 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007
131. must change their password the Password first time they login to the RezStream Booking Engine Online Administrative Interface Click the Save User button after completing this form RezStream www rezstream com Page 48 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide After adding Al Wilson to the list of users the Users form is updated with the grid of active users PP n L Details J amp Users e Images de pe Amenities Q Referral Sources Xx Reasons Edit User Display Name Role e First Last Account S Al Wilson Account User Has Been Added Successfully Complete the User Details form for John Lynch P User Details First Name John E a Last Name Username Password Confirm Email jlynchi chr com User Role Account Permissions Administrator User Must Change Password List All Users Always click the Save User button after completing the User Details form for a new user Once John Lynch is added to the database his user name is displayed on the Users form along with a message confirming the addition of the new user L Details amp Users a Images i mr Amenities Referral Sources ih W Reasons Edit User Display Name Role First Last Account Al Wilson Account John Lynch Account User Has Been Added Successfully
132. n 1 mae L Details amp Users al Images Ww Amenities Q Referral Sources Kw Reasons S Amenity Details Description Heated Pooll List Amenities Save Ameniity 4 The new amenity is displayed in the amenity grid 1 oe L Details amp Users ye Images Ww Amenities Q Referral Sources wi Reasons Edit Amenity Description Delete lt Heated Pool Your Amenity Was Saved Successfully 5 To add the next amenity click the New Amenity button and repeat step 3 After adding all of the sample property s amenities the grid appears similar to the following image E Details amp Users Images UY Amenities WO Referal Sources Y Reasons Edit Amenity Description Delete Heated Pool Exercise Room Full Service Spa Handicap Accessible Jacuzzi Tub King Bed Non Smoking Ocean View OoOooooooo P P P P P Private Balcony Your Amenity Was Saved Successfully RezStream www rezstream com Page 56 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Edit an Existing Amenity After an amenity has been added the only field that can be changed is the amenity description In our example the General Manager has decided to change the Heated Pool amenity to Indoor Heated Pool to market the fact that guests can use the pool at any time of the year Use the
133. nd how charges are applied in Package Mem Description J pur Price First Last Day Once Bal P Meals m sol O E a Bottle of Wine 2500 _ Monogrammed Wine Pete Nt seme Dee e Yachats Music Festival Cj E 50 00 E E Rate E Li PA 5250 60 ca P Circled fields are NOT uploaded to the RezStream Booking Engine As of February 2007 the following fields are NOT uploaded from RezStream Professional to the RezStream Booking Engine e Person Rate Type 3 Todlr e Person Rate Type 4 Infnt e Rate LETTERS Two guest confirmation letters are automatically uploaded from RezStream Professional to the RezStream Booking Engine 1 No Payment 2 Deposit Paid To review these two guest confirmation letters prior to uploading them to the RezStream Booking Engine login to RezStream Professional and click Tools gt Letter Design H RezStream Professional 2006 The Cliffhanger Resort File Edit Mavigate View PRES Window Help POS Inventory Print Options Online Availability Unit and Rate Setup Property Management RezStream www rezstream com Page 25 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide To view a specific letter and make sure that it reflects the information you would like communicated to guests who make reservations via the RezStream Bo
134. nit group names Unit Groups Description Group Description est The Cliffhanger Resort Address 2 City State Zip Phone 1 Phone 2 Fax Website y _ Email Add New Group Update Group Delete Group 3 The GDS ODS Setup window is displayed The Cliffhanger Resot A vachas IS 541 888 2525 20 877 6694210 541 322 2777 jwww ch com jieservations chr com Booking Engine Bookable Property Iv GDS ODS Settings 2 In the BE Unit Type Description field enter a description for each unit type rate plan that will be available to online guests via the RezStream Booking Engine and click the Close button P GOS O0 Setup Ti Pioneer Hare The Cifhsnoer Resort Ure Type Rate Piani P Oinos clued Meshing F Rooms l __ Hol An Balloon Rides Bost Rentals Bicyole Rentals Fale 9 Tons sapo gt GOS Lew Type Code Enter OD S G05 property and urel ppe codes heie The long in pe description wil appear on the booking engine bo describe your und hpa when deplaeng avalabily by urd Ape Ted should be a brief bul thorugh descaption of each qeoup of units that you have WARING Unless pou have signed up for GOS and ssosmed valid GOS codes de nol enter anying in any of the code bekk Deng to may cause your Booking Engine lo stop working GOS Unt Trpe Code Most oome wih ho queen beds have orasi ems y RezStream 3800 Gilpin Street Suite 2 1
135. note that any information that is shared between RezStream Professional and the RezStream Booking Engine must be maintained in RezStream Professional Information that is updated in the RezStream Booking Engine Online Administrative Interface will NOT be transferred back to RezStream Professional This section will take you through the Account setup menu for our sample property The Account menu is organized in the order in which forms should be completed beginning with all sections in Account Information and ending with User Defined Fields RezStream www rezstream com Page 45 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide ACCOUNT INFORMATION The Account gt Account Information link contains headings for Details Users Photos Images Media Amenities Sources and Reasons Each of these links is described in the sections below DETAILS Standard contact information is stored in the Account Details form The Account Details form is accessed by logging into the RezStream Booking Engine Online Administrative Interface and clicking the Account gt Account Information gt Details link First Last Account The Cliffhanger Resort rezStream 7 27 2006 11 24 31 PM Rezstream Taxes Point of Sale Photos Images Media Packages Amenities Rate Plans Unit Types Sources Rates Names Rate Seasons
136. ns O Days O Weeks O months O Years 3 Sources Reasons Allow My Guests to Choose a REASON O Allow My Guests to Choose a SOURCE O Force My Guests to Choose a REASON Force My Guests to Choose a SOURCE O Use This REASON for Online Bookings O Use This SOURCE for Online Bookings Guest View Invoice Format Line Item Summar y O Daily ummar y Or eserva tion Summar y Max Time in the Future to Accept Reservations Use the Max Time in the Future to Accept Reservations link for defining the amount of time in the future for which online bookings will be accepted This can be a number of days weeks months or years Use the following steps for defining this timeframe 1 From the RezStream Booking Engine Online Administrative Interface click the Property gt Booking Engine Settings link 2 Click the Reservation Defaults tab 3 Under the Max Time in the Future to Accept Reservations heading select a radio button for a unit of time days weeks months or years and then enter the number of days weeks months or years in which online bookings will be accepted Max Time in the Future to Accept Reservations Weeks Months Min Time from current date to Accept Reservations In order to reduce confusion at the front desk a property could configure the RezStream Booking Engine so that online reservations are not accepted for guests arriving on the current date or guests arriving one or two days
137. ns Amenity Searchability Photos Images Media Amenities 2 Complete the Property Details form A completed form is displayed below All fields on the Property Details form were previously defined in the Account gt Account Information gt Details form and automatically transferred to the Property gt Property Details form except Website Link Options Website Availability Calendars Community Membership Date Format Desktop Software ODS Property Code Detailed Property Description a Description b Property Photo c Property Logo d Primary Contact e Secondary Contact f BCC Email g Property Type h i j k Details de inne Setting P Test Conditions E Photos eii kd Property Details Business Name The Cliffhanger Resort Description The Cliffhanger Resort is a spectacular seaside resort on the Pacific Coast Address 1700 Highway 1 Address 2 Primary Contact Al Wilson Secondary Contact John Lynch Primary Phone 541 888 2525 Pe NESE 877 669 1210 Email reservations chr com BCC Email Toll Free Number Web Address www chr com Property Type Bed And Breakfe i Date Format mmidd yyyy Y DesktopSoftware evens ODS Property Code None O Active DemoMode Bookable Community State OR Y zip 97499 Country United States of America Property PHOTO Seaside View dos Property LOGO Logo v
138. nters his personal and billing information a hyperlink to the property s terms amp conditions is displayed Hame on Card Jimmy Buffett 1977 You Had to be There Ln Address Address 2 City State Zip West Palm Beach 222414 Country United States of America w Card Number 1111 424235334444 Expiration Date accept the Terms amp Conditions of this property BOOK NOW ll VERIFIED BY GeoTrust Rez Stream Inc evick 13 08 06 14 57 UTC RezStream www rezstream com Page 87 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide If the Internet guest clicks the hyperlink the property s terms amp conditions are displayed These terms amp conditions are entered using the following steps 1 From the RezStream Booking Engine Online Administrative Interface click the Property gt Property Information gt Terms Conditions link Alternatively click the Property gt Property Information link and select the Terms amp Conditions tab Property Upport Property Information Property Details Letters Finance Settings Booking Engine Settings Terms Conditions Units Rooms Restrictions 4renity Searchability Photos Images Media Website Link Options Amenities Website Availability Calendars Community Membership 2 Enter a detailed text message describing your
139. o a Meeting Rooms Rate Plan and two Rate Plans for hourly rentals 1 Hot Air Balloon Rides 2 Boat Rentals With descriptive rate plans set up in RezStream Professional an Internet guest making a reservation via the RezStream Booking Engine will be able to easily identify the types of accommodations available at your property RATE NAMES The rate names section of the Unit Rate Plans tab contains a Bookable checkbox This checkbox determines whether or not the rate names Rack and AAA will be available in the RezStream Booking Engine Click the Bookable checkbox for all rate names that will be available to potential Online guests In the example below the Rack and AAA rate names for the Queen Queen rate plan will be bookable on the RezStream Booking Engine 1 Unit Type Rate Plan Rate Plan Rental by Day or Hour Tax Class gt Daily Full Tax King Daily Full T ax Suite Daily Full T ax Meeting Rooms Hourly Full T ax Hot Air Balloon Rides Hourly Local Tax Boat Rentals Hourly Local Tax 2 Rate Name Rack Daily AAA Daily However assume the property is not currently allowing Internet guests to book meeting rooms via the RezStream Booking Engine For these rate plans the Bookable checkbox will be left blank in the Rate Names table see example below Riess gt Unit Groups Unit Rate Plans Individual Units Packages Taxes Deposits Discoun 1 Unit Type Rate Plan
140. o assign an amenity to the active property the one you are currently configuring enter a checkmark next to its description By entering a checkmark the amenity is automatically flagged as searchable ds Ie Finance Settings Terms amp Conditions Policies UE Photos TY Amenities LY Amenities Cl Exercise Room Y Full Service Spa Handicap Accessible Y Heated Pool C Jacuzzi Tub O King Bed Cl Non Smoking Ocean View O Private Balcony See the Property gt Amenity Searchability section for information about making amenities non searchable If a company listed several properties through the RezStream Booking Engine with different property level amenities it would help to flag certain amenities as searchable RezStream www rezstream com Page 91 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide LETTERS Two guest confirmation letters are automatically uploaded from RezStream Professional to the RezStream Booking Engine 1 No Payment 2 Deposit Paid Letters are created in RezStream Professional by clicking Tools gt Letter Design tees Window Help Configure Display Options List Edit Pos Inventory Print Options Online Availability Unit and Rate Setup Property Management A list of RezStream Professional letters is located on th
141. o button and enter the appropriate percentage or dollar amount in the field circled below Online Booking Deposits Setup Ox of Total O a of Last Day O 96 of Aug Day FIXED AMOUNT or 100 00 F L Include Tax Ll Calculate Single Day at 100 Percentage Dollar Amount Field 4 Click the Save button RezStream www rezstream com Page 96 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Options for online deposits are described in the following table DEPOSIT OPTION DESCRIPTION of Total The online deposit percentage is calculated based on the reservation total Enter the deposit percentage in the percentage dollar amount field in the bottom left hand corner of the form of Avg Day Because the nightly room charge could vary based on the days booked i e the guest is arriving on Wednesday and departing on Sunday with a rate increase over the weekend this option can be used to request a deposit percentage of the average daily rate Enter the deposit percentage in the percentage dollar amount field in the bottom left hand corner of the form With this radio button selected and 50 entered a guest with an average daily rate of 100 would be required to submit a 50 deposit of 1 Day The requested deposit percentage is calculated based on the first day s rate Enter th
142. o oo of eee eee s 165 00 2 20 00 10 00 0 00 000 OCC Ed 20500 ol 95 00 2 20 00 w000 sooo sooo oF P ir ye w jemsoj o 3 H Add New Season Copy All Seasons Copy Single Season Copy Season Wizard All rate names and seasonal rates defined in RezStream Professional were previously uploaded to the RezStream Booking Engine via the configuration upload Once uploaded rate names rate seasons can be viewed in the RezStream Booking Engine Online Administrative Interface by clicking the Account gt Rate Names Rate Seasons link Account Property Account Information Taxes Point of Sale ackages Rate Plans Unit Types Rates Names Rate Seasons Reports Statistics Tracking User Defined Fields RezStream www rezstream com Page 74 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide 113 To view rate names click the Rate Names Seasons Rate Names Seasons E e The Clifhanger Resort y Bicycle Rentals y Boat Rentals associated with a specific unit type rate plan I e The Clifhanger Resort Bicycle Rentals 4 gt Boat Rentals y Queen Queen Suite E gt Queen Queen E K Suite 113 To view rate seasons click the associated with a rate name Rate Names Seasons E e The Cliffhanger Resor
143. oJ FTE TOT ET LM m 205 00 ol 09 04 2006 95 00 2 20 00 10 00 ah 0 00 ee ee ee eee CE ol 3 17 Add New Season Copy All Seasons Copy Single Season Copy Season Wizard All unit types rate plans defined in RezStream Professional were previously uploaded to the RezStream Booking Engine via the configuration upload Once uploaded unit types rate plans can be viewed in the RezStream Booking Engine Online Administrative Interface by clicking the Account gt Rate Plans Unit Types link Account Property Account Information Taxes Point of Sale Packages Rate Plans Unit Ta Rates Names Rate Seasons Reports Statistics Tracking User Defined Fields RezStream www rezstream com Page 70 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide The Rate Plan Unit Types form is displayed Here each rate plan is listed Rate Plan Unit Types Long Name Delete Edit e P P F P P Bicycle Rentals Boat Rentals Hot Air Balloon King Meeting Rooms Queen Queen List Rate Plans Unit Types Click the edit icon 4 associated with a specific rate plan unit type to view its unit details amenities or photos The information displayed under the Unit Details tab is uploaded from RezStream Professional Edit Long Nome King List Ruste Plans Une T Rate Plan De
144. oking Engine Use the following steps to delete a tax class grouping that is no longer used 1 From RezStream Professional click Tools gt Unit and Rate Setup gt Taxes Discounts and select the Tax Class Groupings tab RIMAS Unit Groups Unit Rate Plans Individual Units Packages Taxes Deposits Discounts Options Tax Class Definitions Individual Taxes and Effective Date Tax Class Groupings Tax Class Groupings Taxes used in Class 1996 1997 Available Taxes and Gratuities Description a Description a Description Exempt gt State State Full T ax City City Local Tax Resort 4 Add Resort Standard Tax gt Exempt Delet Gn 3 1996 1997 Lodging X_ Delete 2002 2003 Temp Sales a I Add New Tax Class Quotation marks are not allowed in Tax Class names Deposit Calculation Policy Automatic Discounts Select from percentage of entire stay Description is the name of the discount Trigger is the number of days required to trigger the discount Value percentage of 1 day or a fixed amount Then is either a fixed amount or a percent based on the entry in the Fixed column and Daily determines whether enter a number for number for days before start discount is applied daily or one time only Only one discount can apply to a reservation Any automatic of reservation and or days after making discount can be overridden reservation These values are used to calculate Description Trigger V
145. oking Engine click its radio button in the left hand frame Style Standard a El dd New Edit Name Catega k a No Payme C Deposit Paid Paid in Full Thank You C Cancellation C Special Use C Group Confirmation C Travel Agent kSAL gt lt NAME gt lt ADDRESS1 gt lt ADDRESS2 gt lt DATE gt Dear lt FIRST gt Thank you for your reservation with lt BNAME gt we look forward to your visit and want Inquiry you to know that we will do everything possible to make your stay pleasant and Registration Card enjoyable Our pool is open from 8am to 8 pm and the hot tub is available for adults only Invoice from 8pm to 12pm If you desire any special items such as flowers or champagne in C Gift Certificate your room on arrival we request that you notify us at least one week in advance Single No Style We show you arriving on lt ARRIVALL If this is not correct please contact us as soon as possible Your charges are as follows Confirmation letters are the only letters included in the initial upload from RezStream Professional to the RezStream Booking Engine If changes to these letters are made in RezStream Professional after the initial upload the changes must also be made in the RezStream Booking Engine Online Administrative Interface using the RezStream Booking Engine Property gt Letters link Due to the fact that letters are not automatically synchronized after the initial upload it is
146. onal information on how RezStream can create marketing plans that will generate a guaranteed increase in online revenue please visit htip www rezstream com marketing htm to view more information on RezStream s new product line RezStream Website Design Hosting and Promotion USER DEFINED FIELDS If your property has customized RezStream Professional to track user defined fields in the Contact Data screen this same information can be collected from online guests while they are making reservations For example assume your property has configured RezStream Professional to track Car License numbers This information is collected during the reservation process and then a Parking Report is generated for in house guests The customization of the user defined field is made in RezStream Professional by clicking Tools gt List Edit gt Labels RezStream www rezstream com Page 78 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide 1H List Edit States Counties Source Reazon Invoice Check Boxes Letter Sub Styles Contact Text Fields Contact Check Boxes YIP E ecursion 1 Excursion E Frequent Guest Custom A In our example if we wanted to keep track of a guest s license plate number in the Contact Data screen Contact Tab Labels Photo Invoice Tab Labels one
147. ons are added using the following steps 1 From the RezStream Booking Engine Online Administrative Interface click the Property gt Property Information gt Restrictions link Alternatively click the Property gt Property Information link and select the Policies tab Property Support Property Information Property Details Letters Booking Engine Settings Terms Conditions Units Rooms _ Restrictions Amenity Searchability Photos Images Media Website Link Options Amenities Website Availability Calendars Community Membership RezStream www rezstream com Page 89 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide 2 Enter a detailed text message describing your property s restrictions and click the Save HTML button gt Finance Settings Terms amp Conditions Policies A Policies amp Restrictions Hana 43BBRX 9 BASHOLTSQIRODAAAFORZE GREASY PV PRP RBG 2 ln OMe we Poa eos S BI A V SHE x eae Bo RBLRZaRK y Css Class Inline style Paragraph Verdana Size v Links Code Snippet Images Zoom Cats are not allowed at The Cliffhanger Resort Dogs are allowed in specified rooms with an additional 125 security deposit Smoking is NOT allowed in common areas or guest rooms ElHTML Q Preview Use the buttons in the HTML editor to apply specia
148. option is for the reservationist to enter the car license number under the Custom Notes field D xha apt de First Last Name Mr Jimmy Buffett 2nd First Last lJ ane Inv Entered Begins Ends DAGA 4 DB SU Start Unit Length Total Confirmation a Address 1 3313 W Palm Beach Avenue Address 2 Mail Ok Iv City St Zip West Palm Beach FL 7 22099 Country Fax United States of America y Ph Home Work 414 555 1215 414 765 1245 Business Name OE OS Email Address bubba margaritaville com Email Ok v 2nd Email FO Car Make Car Model Newspaper Pref 493 4 3 2006 Starts Fri Apr 07 2006 Adults 2 Children 0 Checked In Checked Out Contact Notes Private Notes Details Contact Log Photo Tax Contact Category Contact Report Notes print with various reports Guest Info Vehicle Description Inquiry O New Repeat Business Other Vendor Invoice Referral Source Repeat Business v Reason for reservation None v Custom 6 Edit Lists 10 28 2005 Car License Excursion 2 Custom 5 4 7 2006 4 10 2006 Ends Tue Apr 11 2006 Daily Reservation Total Hourly Reservation Total Point of Sale Charges Invoice Notes Private Notes Excursion 687 50 Length 4 620 00 0 00 0 00 HAD2BTHERE Frequent Guest 102 687 60 310 00 377 60 Start Unit Charges Paid Due Another option would be to prom
149. orado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide General Grid Design Header Design Calendar Align CENTER v BG Color if Occupied Black Col Text Align CENTER v Grid Lines BOTH v Header BG Color CadetBlue Grid Width px 0 00 Border Style soLID v Header BG Image Logo Grid Height px 0 00 Border Width 4px vw Header Font Name Arial Grid BG Image yellowsq Border Color Black Header Font Color White Unit Label BG Color Dark SeaGreen Unit Font Name Aral E Header Font Size SMALL bd mage if Available yellowcheck Unit Font Color Black Header Font Align CENTER v Unit Font Size SMALL v Header Date Format MWDD Y mage if Occupied bed Unit Font Extra Header Font Extra Y Bold C Italic C Underline Y gold C italie C underline Preview Calendar Guest Tracker Default Calendar The Guest Tracker Default Calendar is similar to the one used in the Guest Tracker Desktop software Availability Calendar Design O Design My Own Forest Green Check Mark if Available 5 Guest Tracker Default Calendar Professional Red amp Green Squares The word book is displayed in the grid when a unit is available while an X denotes an occupied room ENTE cok EMMA EMO CCOO ECONO COMO OOOO CO CO O CO CC E ER book book book EME EE book book book EAS ae took book book a a
150. our sample property The Property menu is organized in the order in which forms should be completed beginning with Property Information and ending with Website Availability Calendars Property support Property Information Letters Booking Engine Settings Units Rooms Amenity Searchability Website Link Options Website Availability Calendars Community Membership As of February 2007 the Community Membership feature is not fully implemented and there is no action item to complete under this link RezStream www rezstream com Page 83 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide PROPERTY INFORMATION The RezStream Booking Engine Online Administrative Interface Property gt Property Information link is organized into six tabs Details Finance Settings Terms amp Conditions Policies Photos and Amenities Property Administration P Details gt Finance Settings E gt Terms amp Conditions A Policies La Photos ne Amenities F Property Details Business Name The Cliffhanger Resort Primary Contact Description The Cliffhanger Resort Secondary Contact Primary Phone 47_999 9536 a 399 5777 Toll Free Number Of 669 1210 Address 700 Highway 1 Email reservationsi chr cam Address 2 BCC Email City Yachats Web Address ywronw chr cam S
151. ours 8 00AM 5 00PM Monday through Friday MST OVERVIEW OF THE REZSTREAM BOOKING ENGINE The RezStream Booking Engine is a web based program that integrates your property s website and other Internet reservation sites allowing potential guests the ability to book confirmed online reservations The RezStream Booking Engine can receive online reservations 24 hours a day 365 days a year The RezStream Booking Engine also provides high level customization and flexibility Key features in the RezStream Booking Engine include e Direct bank deposits Payment for bookings made from your website is electronically deposited directly into your bank account within a few business days e Ease of use The RezStream Booking Engine can be accessed via the Internet using a user ID and password Coupled with RezStream s industry leading property management software RezStream Professional integration is seamless e Customize your level of service Choose RezStream Booking Engine products and services that make sense for your business from a simple availability calendar to distribution to all the major travel websites like Expedia and Travelocity e Flexible All property information policies unit rates minimum night stay requirements blackout dates and items unique to your property are completely customizable INTRODUCTION To begin using the RezStream Booking Engine with RezStream Professional you must first establish a RezStream Book
152. pdate 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide 3 In our example the HTML editor will be used for entering text special formatting and inserting a hyperlink An overview of these tasks follows a To enter text that will display in the RezStream Booking Engine header simply type the text as you would in a word processing program Js a 9 FY Se y A g ofl OR me ER FAA oe Bl UES SS270 A V HER EK x hhh SOOPER EaRBK ly Css Class Inline style Paragraph Times New Roman Size Links Code Snippet Images Zoom Welcome to The Cliffhanger Resort s Online Booking Engine Feel at home at The Cliffhanger Resort the most inviting seaside getaway on the Pacific Coast i To update the font style for text entered highlight the text and select a font style from the font drop down menu TENEN GF 3H0 208 TasPORBS Times New Roman Ojea RKP Ree elo OMe we FEA eS Bl VESA Yr EFE eae SORES Arial Css Class Inline style Paragraph Times New Roman Size Links Code Snippet Images Zoom y ar c an a Comic Sans MS Courier Welcome to The Cliffhanger Resort s Online Booking Engine Feel at home at The Cliffhanger Resort the most inviting seaside getaway on the Pacific Coast Georgia Impact Lucida Console Tahoma Times New Eoman ed Berto li To apply special formatting to the text bold italics or underlines select the text and click the appli
153. pt the online guest for the same information Use the following steps to create the user defined field in the RezStream Booking Engine Page 79 303 872 0220 Last Update 2 26 2007 www rezstream com support rezstream com RezStream 3800 Gilpin Street Suite 2 1 Denver Colorado 80205 RezStream Inc RezStream Professional Booking Engine User s Guide 1 From the RezStream Booking Engine Online Administrative Interface click Account gt User Defined Fields Account Information Taxes Point of Sale Packages Rate Plans Unit Types Rates Names Rate Seasons Reports Shah chine f Tracking 2 Click the New User Defined Field button User Defined Fields OHidden 3 Enter a display label description Note that this label must exactly match the text entered in RezStream Professional s Tools gt List Edit gt Labels field User Defined Fields NEW USER DEFINED FIELD Display Label Car License Required Field ivailable User Defined Fields OHidden 4 lf this user defined field will be required for the online guest to complete when making a reservation enter a checkmark in the box next to Required Field User Defined Fields Display Label Car License Required Field OHidden RezStream www rezstream com Page 80 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezSt
154. ptions Letter Design List Edit Pos Inventory Print Options a ii ie Aci Unit and Rate Setup b PT or Le amt 3 Click the Options tab on the Unit Setup screen Previously defined unit level amenities are listed in the Amenities table REA 4 Pine Unit Groups Unit Rate Plans Individual Units Packages Taxes Discounts s 4 Revenue Accounts Deposits Amenities Selection Amenity Choices Unit Type Colors These nine amenities apply to all units The first Cc Amenities es Unit type colors are used to visually three display on the daily screen the next three e identify different types of units on the display on the hourly screen and the last three do b Jacuzzi Tub reservation screens These types are not display To add new or to edit items use the Balcony not tied to rates or groups but are set grid at lower right King Bed individually on each unit Ocean View Queen Queen E gt Sortable display on Daily Reservation Screen Handicap Accessible King Ml sS Non Smokin 2 Non Smoking E s be Suite Ocean View z Meeting Rooms E s Jacuzzi Tub v Hot Air Balloons E gt Boat Rentals a gt Bicycle Rentals a gt E gt Bs Bs Sortable display on Hourly Reservation Screen Not Displayed Balcony y Kitchenette se Handicap Accessible we Add New 4 In most cases the unit level amenities defined in RezStream Professional should match
155. rates Guest Rate Selection O Allow RezStream to choose my online rate Allow my guests to select trom all bookable rates With this option selected guests are able to select from all bookable rates In our example Internet guests would see both the Rack and AAA rate names and their corresponding seasonal rates All Bookable rates would be Fats Nene displayed to quests in the RezStream Booking Engine A sample Reservation Information page is displayed below The Optional Rates drop down field is now active and can be utilized by online guests in the Available Rate Options screen This Propery offers alternate rate options for your reservation s lfthis is a group reservation then you must select each individual reservation within the group from the list above and apply the alternate rate to each reservatiar Promotional Code APPLY RATE ou may betgsked Rack entero King 1 215 00 238 42 8119 2006 101 King 1 215 00 230 42 Reservation Details Rate Details Unit Name 101 King Avg Rate 215 00 per night Check In 8 18 2006 Room Total 430 00 Check Out 8 20 2006 Package Fee 0 00 Length 2 Miscellaneous 0 00 Max Capacity 3 Taxes 46 84 Total Adults 2 Total Cost 476 84 Total Children O Due How 0 00 RezStream www rezstream com Page 113 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream
156. rchable criteria or filter This will allow your guests to perform more complex searches Be aware that this may also significantly limit the availability that is returned to your guests Amenity searchability 101 King v gt King Bed E y 102 Queen Queen v P Non Smoking op Ocean View a 103 King OP Jacuzzi Tub JP king Bed Jacuzzi Tub will no longer display as a oo E searchable amenity on the Check Availability form E y 104 Queen Queen OP Jacuzzi Tub F P Ocean View v gt Private Balcony E y 105 Suite OP Jacuzzi Tub Y P King Bed P Non Smokin g F P Ocean View C gt Private Balcony E y 106 Queen Quen C gt Jacuzzi Tub o gt Ocean View By de selecting Jacuzzi tub in the Assign Unit Amenity Searchability form it no longer displays as a searchable amenity on the Check Availability form Arrive 8 6 2008 Adults Depart srer200s y Children One Room Only Multiple Rooms Amenities optional O King O Non O Private smoking Balcony de Jacuzzi Tub is no longer a searchable amenity In order for an amenity to be removed from the Check Availability form it must be de selected under every room on the Assign Unit Amenity Searchability form RezStream www rezstream com Page 129 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Gui
157. ream Inc RezStream Professional Booking Engine User s Guide 5 To make the new user defined field active highlight the OHidden text A in the Available User Defined Fields box and click the right arrow button B User Defined Fields Display Label Car License Required Field order to download data into a specific user field in the desktop software the display label must match the label in the desktop exactly vailable User Defined Fields Currently Active Fields 6 max During the online reservation process the user defined field Car License now displays on the Guest Information page New Search Guest Information Step 4 of 4 AAA i aj E Sy state N Il _ county Pirie Atara AS EE AAA Notes Requests RezStream www rezstream com Page 81 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide The guest enters their license number along with other personal information First amp Last Name _ Ene ES diia Email jjachnict springs net Notes Requests The information entered in the user defined field Car License is then transferred to RezStream Professional along with the online reservation Upon completing the Account setup menu you are now ready to proceed to Property setup RezStream www rezstream com Page 82 3800 G
158. ream Professional by clicking Tools gt Unit and Rate Setup RESTA Professional 2006 The Cliffhanger Resort File Edit Navigate View BEAST Window Help Configure Y Display Options Letter Design List Edit POS Inventory Print Options online Axailahili Unit and Rate Setup Property Management RezStream www rezstream com Page 9 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Step 8 Letters is accessed in RezStream Professional by clicking Tools gt Letter Design MA RezStream Professional 2006 The Cliffhanger Resort File Edit Navigate View PERE Window Help POS Inventory Print Options Online Availability Unit and Rate Setup Property Management Steps 9 and 10 Reasons for Reservation and Referral Sources are accessed in RezStream Professional by clicking Tools gt List Edit M RezStream Professional 2006 The Cliffhanger Resort File Edit Mavigate View Ares Window Help Configure Display Options e aero List Edit ne H nventory mu Print Options Online Availability Our o Unit and Rate Setup Property Management BUSINESS DATA From RezStream Professional click Tools gt Configure and select the Business Data tab to verify that the basic property contact information listed is correct 7 M Configure RezStream Business Data LC Proce
159. ream com Page 22 3800 Gilpin Street Suite 2 1 Denver Colorado 80205 support rezstream com 303 872 0220 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide PACKAGES RezStream Professional packages can be uploaded to the RezStream Booking Engine Use the following steps to flag packages so that they are uploaded to the RezStream Booking Engine 1 From the RezStream Professional top toolbar click Tools gt Unit and Rate Setup M RezStream Professional 2006 The Cliffhanger Resort File Edit Navigate view Mme Window Help Configure Display Options Letter Design List Edit POS Inventory Print Options Online 4yailabilit Unit and Rate Setup 2 Click the Packages tab Individual packages that have been previously defined in RezStream Professional are listed in the Packages table RIAS pa _ Unit Groups Unit Rate Plans Individual Units Taxes Discounts Options Revenue Accounts Deposits Add items to a package by picking the item from the bottom list of POS items and Create new packages by clicking on the Add New button at the then clicking on the double up arrow button First and Last means that item is added bottom Changing an existing package will only affect existing on the first or last date of reservation Adult and Child multiplies the number of persons reservation if you edit them The components of the package are times the item per day Day
160. ress Address 2 City State Zip Billing Phone Credit Card Expiration Month Expiration Year ECX Login ID ECX Transaction Key TATTOO FPS 3 Click the Save Finance Details button gt Finance Settings Terms amp Conditions S gt Billing Information Billing Name Al Wilson Billing Phone 541 888 2525 Billing Address 700 Highway 1 Credit Card 1111222233334444 Address 2 Expiration Month 12 B City Expiration Year 2009 v State Zip 97499 ECX Transaction Key VERIFIED BY ust Rez Stream Inc eue 13 08 06 14 26 UTC RezStream www rezstream com Page 86 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide The following table describes the fields in the Billing Information form PO Box or additional address information Billing phone number Credit Card Number Enter the credit card number that will be used to pay commissions for RezStream Booking Engine reservations ECX Login ID Enter the FNP merchant account login ID required to process transactions against the property s merchant account ECX Transaction Key Enter the transaction key required to process transactions against the property s merchant account TERMS CONDITIONS A detailed terms amp conditions statement can be displayed during the online booking process After an Internet guest e
161. rmining which available room meets their needs 2 Amenities assigned to a unit are initially flagged as searchable which helps Internet guests find rooms that meet their specific needs Later on amenities that you do NOT want flagged as searchable can be switched off using the steps described in the section titled Amenity Searchability Use the following steps for assigning amenities to a unit and flagging them as searchable 1 From the RezStream Booking Engine Online Administrative Interface click the Property gt Units Rooms gt Administration link 2 A list of units is displayed Click the edit icon ih associated with a specific unit In this example we will specify amenities for room 101 King Long Name Delete 101 King 102 Queen Queen 103 King 104 Queen Queen 105 Suite 106 Queen Queen 107 King 105 Queen Queen 109 King 110 Suite 111 King 112 Queen Queen 113 King 114 Queen Queen 115 King 116 Suite 117 King 115 Queen Queen OOooooooooo0o00000o P q P g P gq P P f P kd P f P f RezStream www rezstream com Page 121 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide 3 Click the Amenities tab KLEY Amenities J amp E Photos ig Availability LY Amenities Exercise Room Full Service Spa Handicap Ac
162. rrently Active Fields 6 max RezStream 3800 Gilpin Street Suite 2 1 Denver Colorado 80205 www rezstream com support rezstream com Page 41 303 872 0220 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Once user defined fields are defined in the RezStream Booking Engine Online Administrative Interface they display on the RezStream Booking Engine s Guest Information page This page is displayed to the online guest while booking a reservation and is where the online guest enters personal information In the example below the user defined field Car License is included on the Guest Information page Mew Search First amp Last Name Address 11234 North Sth Avenue il City State Zip Parker eo os Country United States of America o Phone Alternate 303 589 1245 0 3036541234 Email mlipsitc globalnorthstar corn Notes Requests Car License GHU 234 The information entered in the RezStream Booking Engine user defined field Car License is transferred to RezStream Professional and displayed on the Contact Data screen DO xe 3 e DAX a BBSE SL First Last Name Mr y Mark Lipsit 2nd First Last Inv Entered Begins Ends Start Unit Lenath Total Paid Confirmation Address 1 1234 North 8th Avenue 664 1 29 2007 1430 2007 1 31 2007 106 2 232 90 0 00 664 Address 2 Mail Ok Iv City St Zip Parker co y la 80123
163. rresponding POS categories were previously uploaded to the RezStream Booking Engine via the configuration upload POS items and categories are accessed in the RezStream Booking Engine Online Administrative Interface through the Account gt Point of Sale link Account Property Property Account Information Taxes Point of Sale d Packages Rate Plans Unit Types Rates Names Rate Seasons Reports Statistics Tracking User Defined Fields After clicking the Point of Sale link the Point of Sale Merchandise Setup form is displayed Here a list of all point of sale categories uploaded from RezStream Professional is displayed All point of sale categories are listed along with a sign Clicking the sign displays individual POS items assigned to a specific category Point of Sale Merchandise Setup Event Tickets P Weekend Music Festival P Wine Festival Tickets P vachats Music Festival Gift Shop Golf Greens Fees D Lessons K Licenses Lift Tickets K Restaurant K Room Rates Spa RezStream www rezstream com Page 66 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Selecting an individual POS item displays details defined in RezStream Professional and uploaded via the RezStream Booking Engine configuration proce
164. rried over to all previously assigned to that line Referal Source Description Reasons for Reservation Enter the guest s reason for visiting Your property Description Bookable Description Bookable Chamber of Commerce Business Newspaper Local Newspaper Metro None Referal Local Business Referal Previous Guest Repeat Business Rez5tream Booking Engine Walk In Weekend Travel Magazine Festival Friends amp Family Pleasure I a ara aaa aaa 2 E Entering a checkmark in the Bookable column makes the reason for reservation available when guests book accommodations through the RezStream Booking Engine The reasons for reservation list defined in RezStream Professional is uploaded to the RezStream Booking Engine via the configuration upload From the RezStream Booking Engine Online Administrative Interface click the Account gt Account Information gt Reasons link for viewing reasons for reservation 3 Users Hos Images pir Amenities w Referal Sources Lo Reasons Reasons Active Delete m o F Business True Comp True Festival False Friends amp Family True Hone True Pleasure True P S F S P S P Tour Group False Any changes to the reasons for reservation list MUST be made through RezStream Professional After making changes to the reasons for reservation list upload the changes to the RezStream Booking Engine by clicking File gt Online Availability Update gt RezStream
165. rrival and departure dates If any of the Display the Following Message options are selected a field appears where a detailed text message can be entered RezStream www rezstream com Page 104 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide When No Availability is Returned O Do Nothing O Display the Following Message O Display the Following Message amp Send Me an Email With The Guests Contact Info O Display the Following M F ist RezStream Users Only ere are no rooms available forthe selected dates Please try another search or contact our ecervations department at 877 669 1201 Online Booking Defaults The Internet guest s first step in booking an online reservation is to enter arrival and departure dates along with the number of adults and children in the party This information is entered in the Check Availability form Arrive Bazze Adults Depart Baszooe Children Powered AA by rezs5tream Default values can be specified for the number of adults children and number of nights Use the following steps for setting these default values 1 From the RezStream Booking Engine Online Administrative Interface click the Property gt Booking Engine Settings link 2 Click the Reservation Defaults tab 3 Inthe Online Booking Defaults section use t
166. s and in the General Grid Grid Header Design table stands for background Header BG Color Header Font Color BS LOBA O O O Qda a Tt E E E E E CET mma aie CY a E E E The Cliffhanger Header BG Image OOo ome Unit Font Color mm ea mm ea mm Image if Occupied BG Color if Occupied Black Square White RezStream 3800 Gilpin Street Suite 2 1 Denver Colorado 80205 www rezstream com support rezstream com Page 132 303 872 0220 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide The Availability Design Calendar form is displayed below completed in the manner that produces the sample Availability Calendar displayed above Circled fields in this table correspond to the pointers in the image above General Grid Design Header Design Calendar Align LEFT v BG Color if Occupied i Col Text Align CENTER v Grid Lines BOTH v Header BG Colo weomsilk Grid Width px 0 00 Border Style SOLID vw eader BG Image Logo2 Grid Height px 0 00 Border Width 1px v Header Font Name fal v Grid BG Image None Border Color Black Header Font Color Jack Unit Label BG Color Comsilk Unit Font Name Aal vi Header Font Size MEDIUM v mage if Available Dlack Unit Font Color J Black Header Font Align CENTER w BG Color if Available i Unit Font Size MEDIUM Y Header Date Format M00 v Image if Occupied Unit Font Extra Header Font Extra M Bold O
167. scription Keg Plan Type Osh Ony Tak Group Fal Tax 005 Unit Type Code NOKE Long Description press gt a io bed hawe been remodeled ln 2005 RezStream www rezstream com Page 71 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Click the Amenities tab to assign unit type amenities Enter a checkmark next to the amenities that describe the selected unit Long Name Delete e King R List Rate Plans Unit Types ae oe amp Unit Details Ww Amenities W Photos B Amenities Exercise Room Full Service Spa Handicap Accessible Cl Heated Pool ClJacuzzi Tub King Bed Non Smoking Ocean iew Private Balcony In order for Internet guests to become familiar with a property s unit types King Queen Queen Suite the Photos tab can be used to assign an image to a unit type Only those images uploaded using the Account gt Account Information gt Photos Images Media link can be assigned to a unit type By putting a checkmark in the box next to Rooms with a King Bed this photo will be assigned to the selected unit type King Long Name King L Unit Details Ww Amenities Photos Images C Rooms with Two Queen Beds C Fine Dining Y Rooms with a King Bed C Pool Deck Yiew O Seaside Yiew C Suites RezStream www rezstream com
168. sed to define RezStream Booking Engine settings Complete the RezStream Booking Engine Account setup menu Complete the RezStream Booking Engine Property setup menu ee ee oe eae RezStream www rezstream com Page 6 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide HOW TO EFFECTIVELY USE THIS SETUP GUIDE The information contained in this document is organized in a manner that allows a property owner or designated user s to configure and effectively use the RezStream Booking Engine in conjunction with RezStream Professional The goal of this document is to successfully guide you through the process of entering information required for activating your RezStream Booking Engine so you may begin generating incremental revenue for your property Any text that follows the information icon denotes a tip or information of importance Please read these notes carefully Also any text that appears in bold and italics stresses a specific step in the RezStream Booking Engine configuration process Please note these important steps Prior to beginning RezStream Booking Engine setup familiarize yourself with the following table of RezStream Booking Engine terms REZSTREAM BOOKING ENGINE TERMS real time Internet reservation solutions or other RezStream products Users Owners or assigned employees of the des
169. seeeceesseecceuseescsuseeecsaeeeeseaseeessaseeessaueeeesseseesssaseeeses 2 Java oO E EIEE TEI EEE E EEE E 2 COO KISS A CONO O UNOS A 2 Internet CONNECTION cccccecececcececsceccccecscucucucecseacaucecscsuaucusecseseaunenscseauausecseauausenscseauaunenseanans 2 CHANGING THE DEFAULT REZSTREAM BOOKING ENGINE PASSWORD secececcecececccececececeececececess 2 THE REZSTREAM BOOKING ENGINE ONLINE ADMINISTRATIVE INTERFACE HOME PAGE 2ssece000 2 ENTERING INFORMATION IN THE REZSTREAM BOOKING ENGINE 00cecceececeeceeceececeeceecescesaecueeeeaes 2 COMMON FONTIS iia 2 Common CONS misma dotar entire dada obte A dueto orale 2 RezStream www rezstream com Page 2 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide 4 ORGANIZE BOOKING ENGINE SPECIFIC INFORMATION cccccccssssseeeeseeesseeeeseeenseees 2 ACCOUNT SETUP cs e tena ad 2 Account Information gt Detalla A di teh ed 2 Account Intormaton gt USES a ene ean Gusta eso Gate 2 Account Information gt Photos Images Media Optional occccccococncnnccononncnncnonanccnncnnnannons 2 Account Information gt Amenities Optional cccccccccoconnncnnnnccnnnnonnnconnnncnononanncnnnnnononenanenonns 2 User Defined Fields Optional a A A edad eet nsec 2 PROPERTY SE UR ipa ed it ee A Gusta lide a A A see entee 2
170. sort s Online Booking Engine Feel at home at The Cliffhanger Resort the most inviting seaside getaway on the Pacific Coast 4 Inthe HTML editor click the Save HTML button RezStream www rezstream com Page 100 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide DESIGN FOOTER Text and or images displayed in the footer are displayed throughout the online booking process Therefore text entered in the footer should be general in nature describing the property In addition to text hyperlinks and images can be displayed in the footer An example of the footer section is displayed below Check Availability Step 1 of 4 Arrive 8 17 2006 y Depart 8 19 2005 Nights 2 eee Use the following steps for customizing the RezStream Booking Engine footer 1 From the RezStream Booking Engine Online Administrative Interface click the Property gt Booking Engine Settings link 2 Click the Design Footer tab The RezStream Booking Engine Online Administrative Interface HTML editor is displayed 3 In our example the HTML editor will be used for inserting a graphic and a hyperlink a To insert a graphic that is centered in the footer click the Center justification button on the top toolbar Hana 43B8Sx ARAON I SAd o FERESTRE k ERE l Css Class Inline
171. ss REZSTREAM BOOKING ENGINE REZSTREAM PROFESSIONAL POS Inventory Setup P P O 5 It em DO et a i l ltem Setup Category Setup Vendor Setup W tem All Categories F To modify an item in the list at left click on it and make the rarer changes below Changes are saved automatically when you Description Adult Breakfast POS Items pindermeieteerrtieddNew Item at lower left to create Price us ico TA Monogrammed Wine Glasses Local Tax wt Pata Tar Group CN Weekend Music Festival Make Available Online Wine Festival Tickets Yachats Music Festival Save POS tem Add New ltem Delete Item sal Description Category Tax Class Reorder at Reorder to Quantity Last Cost Last Vendor Adult Breakfast Restaurant F Local Tax kd Scan Bar Code E Booking Engine iv Bookable Item v DEus vento c Adjustment History There is not an action item to complete in this step Simply confirm that the point of sale items and categories uploaded from RezStream Professional to the RezStream Booking Engine are displayed correctly Any changes to POS items or categories MUST be made through RezStream Professional After making changes to POS items or categories in RezStream Professional upload the changes to the RezStream Booking Engine by clicking File gt Online Availability Update gt RezStream Booking Engine 3 0 gt V
172. ssing Functionality Settings Reports Business Name The Cliffhanger Resat Address 1 FOO Highway tT Address 2 PS City State Zip Yachats sR AI Count Fas United States of America 541 322 2777 PhonePhonez 541 688 2525 877 6691210 Email eservations chrcom Web Address wwnchneom RezStream www rezstream com Page 10 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide RATE PLANS RATE NAMES AND RATE SEASONS From RezStream Professional click Tools gt Unit and Rate Setup and select the Unit Rate Plans tab to verify that Rate Plans Rate Names and Rate Seasons are configured correctly for the RezStream Booking Engine RESTA Professional 2006 The Cliffhanger Resort File Edit Navigate View BEMS Window Help Configure Display Options Letter Design List Edit POS Inventory Print Options Unit and Rate Setup lint Setup ek Gace Ure Flats Pern Y Cira Typa 1 Paia Plan Fera by Cie rd Heia Dako Dike Cok Hoy Hoey 1 Fonte Pi priate Duals Here fw Hom Apdo betray Hade Local T Rawe Protec Cii Porco F Wes dl so ar phere le a ee HATT A ori oe A rasta Aara recite he vee ec ab i ps har Tia do tLe Ue bet ieee pois Papes de ll de cat e Rato Hansa ee She cari nator al mag ba arrabal ba a ree ul E soplos crud be Gets eed Dir Pote Hara rel bo sado
173. st area UnitOnly A photo of a specific accommodation PointofSaleOnl photo of a point of sale item Prior to uploading photos the photos must be digitized and saved as jpg or gif files RezStream www rezstream com Page 51 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Use the following steps to upload images in the RezStream Booking Engine Online Administrative Interface 1 Click the Account gt Account Information gt Photos Images Media link Account Property support Account Information Details Users Photos Images Media Amenities Rate Plans Unit Types Sources Rates Names Rate Seasons Reasons Reports Statistics Tracking User Defined Fields 2 From the Account Administration gt Images tab click the Add New Photo button 3 The Photo Details form is displayed Enter a description for the image and click the Browse button to locate the image on your local drive or network Use the This Photo Applies Only to This Category drop down field to specify a photo category NoCategory PropertyOnly UnitOnly or PointofSaleOnly from the list L Details amp Users e Images Ww Amenities Q Referral Sources 19 Reasons Photo Details Description Rooms with a King Bed This Photo Applies Onty To This Category CsttempiC HR KingBed jpg
174. st Last Day Once Rate 4 P None Yachats Music Festival Golf Getaway __ Wine Tasting Festival Getaway Ski Weekend El Fly Fishing Getaway Lunch and Coffee Service E Property Day Pass 2 Add x Delete Edit Add POS Items Pick from Point of Sale Items ltem Description Price Bar Charge 0 00 Bottle of Wine 25 00 Box Lunch 12 50 Coffee Service 3 50 cal Fly Fishing Lessons 75 00 Fly Fishing License 25 00 Full Day Adult Lift Ticket 65 00 Golf at The Ocean Course 65 00 Horseback Ride 95 00 7 Add New Package Edit Package Packages are accessed in the RezStream Booking Engine Online Administrative Interface through the Account gt Packages link Account Account Information Taxes Point af Sale Rate Plans Unit Types Rates Names Rate Seasons Reports Statistics Tracking User Defined Fields RezStream www rezstream com Page 68 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide After clicking the Packages link the Package Configuration form is displayed Here a list of all packages uploaded from RezStream Professional is displayed All packages are listed along with a sign Clicking the sign displays individual POS items assigned to a package Package Configuration E e Fly Fishing Ge
175. stdeDeedusenumaguens 2 A ol i cee nlc elena cate 2 WEBSITE EINKOPTONS aida 2 RezStream www rezstream com Page 4 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide WEBSITE AVAILABILITY CALENDAR Stand 2 Design Customizable Calendar cccccccccseseeceeeeceeeeeceeecseeeeeeesseeeseeeeesseaeeeesseeeeeessaegeeeeeeaas 2 Design NY NU enen a 2 Forest Green Checkmark if Available conil iiiii 2 Guest Tracker D efa t Calendal seiners ica a a iotaomieine mice 2 Professional Red amp Green Squar8S ooonccncccccncccnncnononcnnnnnnnnncnnnnonnnncnnnnonnnnnnnononannnnnnnnnanennnos 2 Remeve Calendar LINKS scans dalla nica 2 PV alla bility EXAMIDICS uu acia nie 2 ADMINISTRATIVE RESERVATIONS cocccoccconoconoconoconoconoconoronaronaronaronaronaronaronarnnaronarnnarnnarnnnrnnannns 2 REZSTREAM CONTACT INFORMATION 0ccccecccecccssccescceeecuseusecesecaeenaeenueenaeenueeeueenueeeueeeeeseass 2 REZSTREAM ADDITIONAL REFERENCES occocccocccococonononononocanoconoranarannrnnnrnnnrnnnrnnnrnnnrnnnrnnaranarnnns 2 RezStream www rezstream com Page 5 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide CONTACT US RezStream Booking Engine Help Desk 303 872 0220 Support H
176. t RezStream www rezstream com Page 26 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide 2 Click the Source Reason tab Only those reasons for reservation with a checkmark in the Bookable field will be uploaded to the RezStream Booking Engine In the example below the Festival and Tour Group reasons for reservation will NOT be uploaded to the RezStream Booking Engine RESET States Countis Source Feason Occasions Holidays Interests Titles Payments Sources can have ce ai sub categories Enter the catego 4 colon and the sub category Once Enter the guest s reason for visiting Your WOU have assigned a source to contacts Or INVOICES property any changes pon make to the line will be carried over to all previously assigned to that line Referal Source Description Reasons for Reservation Description Bookable Description Book able Chamber of Commerce Business Newspaper Local Newspaper Metro None Referal Local Business Referal Previous Guest Repeat Business Rez5tream Booking Engine Walk In Weekend Travel Magazine Festival Friends amp Family Pleasure z I E aaa aaa aaa 3 EM REFERRAL SOURCES Referral sources defined in RezStream Professional are helpful when tracking marketing expenditures and are uploaded directly to the RezStream Booking Engine The RezStream Book
177. t pa ow Contact e RezStream www rezstream com 3800 Gilpin Street Suite 2 1 support rezstream com Denver Colorado 80205 Page 140 303 872 0220 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide 3 Complete the Add Contact Details form and click the Save Contact Information button First Last Account The Cliffhanger Resort rezStream 3 28 2006 10 43 17 PM Hospitality Software Rezstream Account Property Support Select Your Contact Add Contact Details First Name Ed Home Phone 719 632 1653 Last Name Green Work Phone 719 593 1907 Address 3512 Patricia Way Cell Phone Address Z Fax Number City Colorado Springs Email jegreen hotmaill com State Colorado zip 90909 Email 2 Country United States of America Web Address save Contact Information ie oe 4 Complete the Process Payment form and click the Next button First Last Account The Cliffhanger Resort rezStream 2 22 2006 10 45 54 PM Hospitality Softwar Rezstream Account Property Support Acrementa i H IIT i H i MUD I i E Whi p O a New Administrative Reservation Unit 105 Suite Mame Ed Green Arrival Date 9 1 2006 Address 3312 Patricia Way Departure Date 9 5 2006 City Colorado Springs Ho Adults 2 Home Phone 719 632 1653 Mo Children 1 Cell Phone Total Charges 59 41 Email eqreen hotmail com Calculated Deposit 0 00 Process Payment D Process Deposit Amount per my Deposit Policy D Process
178. t y Bicycle Rentals E Boat Rentals 4 0 Hot Air Balloon King P 09 04 2006 de oo 115 00 i DLC bo9 04 2006 150 00 130 00 P 05 26 2006 175 00 215 00 Queen Queen Suite RezStream www rezstream com Page 75 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Clicking a specific rate season lists its corresponding Rate Season Details form El e The Clifhanger Resort Rate Season Details Tour Weekend Effective Date 9 4 2006 y eens d Sunday Weekday Rate US 95 00 O Mond Weekend Rate Us 115 00 Tueday C Wednesd Extra Adult US 20 00 nd d Thursday Extra Child US 10 00 Elrrid Std Capacity Y saturday E C Bd Minimum Stay gt 09 04 2006 150 00 130 00 Min Stay Weekend Pos 26 2006 175 00 215 00 K2 Meeting Rooms K Queen Queen y Suite There is not an action item to complete in this step Simply confirm that rate plans rate names and seasonal rates uploaded from RezStream Professional to the RezStream Booking Engine are displayed correctly Rates for dates in the past are NOT uploaded from RezStream Professional to the RezStream Booking Engine Any changes to rate plans rates names or rate seasons MUST be made through RezStream Professional After making changes to rate information in
179. t Details After clicking Property gt Units Rooms gt Administration a table containing basic information about each unit is displayed View specific unit details by clicking the appropriate edit icon 2 Edit P P P k q P Pd P P P hA Long Name King Queen Queen King Queen Queen Sulte Queen Queen King Queen Queen King Suite King Queen Queen King Queen Queen King Sulte King Oooooo0oo0coooo00o000o Queen Queen After clicking the edit icon the Unit Details form is displayed This form contains the information previously entered in RezStream Professional REZSTREAM BOOKING ENGINE REZSTREAM PROFESSIONAL PROPERTY gt UNITS ROOMS gt ADMINISTRATION TOOLS gt UNIT AND RATE SETUP gt INDIVIDUAL UNITS ik Unit Setup Unit Details amenities 4 Photos 1 38 Availability Unit Details Number of Active Units 33 y Id s Pick Unit UnitId Name Sort 101 1 2 102 103 Unit ID 101 Edit Names Sort i 01 King Standard Description King y King non smoking room with a balcony Recently renovated in spring 2006 The Cliffhanger Resort King Long Name Long Name 101 King Type Color Belongs to Short Name 1101 Unit Description Rate Plan Rev Acct Unit Revenue y Capacity Maximum 3 Standard 2 y Include in occupancy report Iv King non smoking room with a balcony Recen
180. t home at The Cliffhanger Resort the most inviting seaside getaway on the Pacific Coast Arrive 8 16 2006 F Depart 8 18 2006 Powered IA by rez tream Text displayed in the header is displayed throughout the online booking process Therefore text entered in the header should be general in nature describing the property In addition to text hyperlinks and images can be displayed in the header Hyperlinks are clickable text and or images that re direct the Internet guest to another web page By default hyperlinks are displayed as underlined text In the sample above the text The Cliffhanger Resort is a hyperlink When a guest clicks this text he is re directed to the property s website home page http www chr com Use the following steps for customizing the RezStream Booking Engine header 1 From the RezStream Booking Engine Online Administrative Interface click the Property gt Booking Engine Settings link 2 Click the Design Header tab The RezStream Booking Engine Online Administrative Interface HTML editor is displayed aia as 7 4BRRBRXK 9C As 20 2933 m r O b ER Sees PTS y ll e Ep a OMe cer oa As B 7 u E 09 A Y EEN x kam SW 2d EA y Css Class Inline style Paragraph Arial Size v Links Code Snippet Images Zoom Normal El HTML Q Preview da ca RezStream www rezstream com Page 98 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last U
181. t rezstream com Denver Colorado 80205 303 872 0220 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide 4 Scroll down to the Scripting section and make sure all scripting options are enabled C Disable 0 Enable 1 Pree 3 Allow paste operations via script Disable Enable C Prompt 13 Scripting of Java applets CO Disable o Enable _ Prompt AS AAN COOKIES Cookies are used by web based applications for storing information about a particular session In the case of the RezStream Booking Engine cookies store information used during the RezStream Booking Engine configuration process To ensure that the RezStream Booking Engine Online Administrative Interface can be used a Low privacy setting is recommended Set the privacy setting to Low using the following steps 1 Launch Internet Explorer Ga 2 Click Tools gt Internet Options and select the Privacy tab 3 Drag the Privacy setting to Low General Secu Pivacy JEortent Connections Programs Advanced Settings E Move the slider to select a privacy setting for the Internet gt zone Restricts third party cookies that do not have a compact privacy policy Restricts third party cookies that use personally i identifiable information without your implicit consent After configuring the RezStream Booking Engine using the RezStream Booking Engine Online Admin
182. tals charges by day C Reservation Summary The guest invoice displays one total for the entire reservation Guest View Invoice Format Line Item Summary O Daily Summary O Reservation Summary Samples of each guest view invoice format are displayed below RezStream www rezstream com Page 108 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Line Item Summary vate Time Description 12 26 2005 12 26 2005 12 26 2005 12 27 2005 Monogra 103 King Adult Breakfast mmed Wine Glasses 103 King ws 103 King Reserva 02 Unit Name Check In Check Out Length Max Capacity Total Adults Total Children Daily Summary Date Time King gt 12 26 2005 12 29 2005 3 aes ha 00 Description Quantity Dat M ew kl Avg Rate Room Total Fees Total Add Ons Taxes Total Cost Due Now Quantity Sub Total Total 110 90 19 30 X 28 74 X 110 90 100 00 15 00 24 00 100 00 100 00 cals 100 00 per night 300 00 0 00 42 00 30 74 300 74 171 00 Sub Total 12 26 2005 1222005 12 28 2005 Daily Charge Daily Charge Daily Charge Reso en Netails 100 00 100 00 4100 00 Rate Detaile 110 90 4110 90 110 90 Unit Name Check In Check Out Length Max Capacity Total Adults
183. tate OR vip 97499 Property Type Hotel Country United States of America v Date Format mmddyyyy Property PHOTO NOME DesktopSoftware RezStream Property LOGO MOME w ODS Property Code Active E DemomMode Bookable C Community Detailed Property Description For companies with multiple properties this property specific information form will be completed for each unique property PROPERTY DETAILS The Details tab is used to define specific property information including Business Name Description Address and Phone Numbers Property Photo Property Logo Contact Information Email and Web Address Property Type Bed and Breakfast Hotel Motel Lodge Cabins etc Desktop Software ODS Property Code Detailed Property Description RezStream www rezstream com Page 84 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Use the following steps to complete the Property Details form 1 From the RezStream Booking Engine Online Administrative Interface click the Property gt Property Information gt Property Details link Alternatively click the Property gt Property Information link and select the Details tab Property Support Property Information Property Details etters Finance Settings Booking Engine Settings Terms Conditions Units Rooms Restrictio
184. taway P Meals 49 00 P Fly Fishing Lessons 475 00 P Fly Fishing License 425 00 P Box Lunch 12 50 Getaway Ski Weekend Property Day Pass Wine Tasting Festival Yachats Music Festival El e Fly Fishing Getaway P Package Item Detail AAA AA AAA AA I N E S P Meals 49 00 Select POS Item Fly Fishing Lessons 475 00 a NFL Fishing License 25 Price gt 12 pon Emah 12 20 e Click For Details Fi First Day Fi Last Day Getaway Ski Weekend Adult O child Golf Getavwa Cl Day One Time y Lunch and Coffee Serios Save ltem to Package K Hone y Property Day Pass y Wine Tasting Festival achats hdusic Festival There is not an action item to complete in this step Simply confirm that the packages uploaded from RezStream Professional to the RezStream Booking Engine are displayed correctly Any changes to packages MUST be made through RezStream Professional After making changes to packages in RezStream Professional upload the changes to the RezStream Booking Engine by clicking File gt Online Availability Update gt RezStream Booking Engine 3 0 gt Verify Configuration Data RezStream www rezstream com Page 69 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide RATE PLANS UNIT TYPES In RezStream Professional unit types rate plans are configured by click
185. ted a remodel that made it possible to advertise all of their rooms as having Ocean Views In this example Ocean View as a unique amenity can be deleted from the RezStream Booking Engine using the following steps 1 3 From the RezStream Booking Engine Online Administrative Interface click the Account gt Account Information gt Amenities link The Account Administration gt Amenities form is displayed The form includes a grid that lists every existing amenity Click the delete icon that corresponds to the Ocean View amenity Details B users pa Images VY Amenities WO Referal Sources t Reasons Edit Amenity Description Delete Heated Pool amp Exercise Room e Full Service Spa R Handicap Accessible Q Jacuzzi Tub P King Bed LP Non Smoking P Ocean View e Private Balcony The system displays a confirmation message Click OK to delete this amenity View Existing Amenities To view existing amenities use the following steps 1 From the RezStream Booking Engine Online Administrative Interface click the Account gt Account Information gt Amenities link The Account Administration gt Amenities form is displayed This form includes a grid that lists each existing amenity Amenities are displayed in the order they were created RezStream 3800 Gilpin Street Suite 2 1 Denver Colorado 80205 www rezstream com Page 58 support rezstream com 303 872 0220 L
186. the unit level amenities in the RezStream Booking Engine If this is the case at your property note the unit level amenities in the Amenities table and use this information for defining amenities in the RezStream Booking Engine Online Administrative Interface RezStream www rezstream com Page 40 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide USER DEFINED FIELDS OPTIONAL Field labels for user defined fields are specified in RezStream Professional by clicking Tools gt List Edit gt Labels RISATI States Countries Source A easan Occasions Holidays Interests T itles Invoice Check Boxes Contact Text Fields Contact Check Boxes Ve Letter Sub Styles Car License Excursion 1 Excursion 2 Frequent Guest H Custom A Contact Tab Labels Invoice Tab Labels If online guests should provide information captured in user defined fields i e Car License when they make their reservation user defined fields can be defined in the RezStream Booking Engine Online Administrative Interface User Defined Fields Display Label Car License NEW USER DEFINED FIELD Required Field In order to download data into a specific user field in the desktop software the display label must match the label in the desktop exactly Available User Defined Fields Cu
187. tly renovated in E 104 spring 2005 305 106 107 1082 109 110 Alternative Description Include in Online Availability v Booking Engine Bookable Unit Iv Online URL for online availability uploads 111 112 113 114 115 m6 Phone extension Housekeeping Assignment Group 1 Amenities Y Non Smoking v Max Capacity 3 IV Ocean View 11 7 118 _18 nma i M Jacuzzi Tub Rate Group King 120 La MP 121 122 MV Balcony M Kitchenette Make Available Online Y Active Save Unit Details 123 M Handicap Accessible 124 WorldRes Unit Typeld type only a Any changes to units MUST be made through RezStream Professional After making changes to units in RezStream Professional upload the changes to the RezStream Booking Engine by clicking File gt Online Availability Update gt RezStream Booking Engine 3 0 gt Verify Configuration Data RezStream 3800 Gilpin Street Suite 2 1 Denver Colorado 80205 www rezstream com support rezstream com Page 120 303 872 0220 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Amenities Amenities help describe units and were previously added to the RezStream Booking Engine using the Account gt Account Information gt Amenities link Now it s time to assign amenities to units for the following reasons 1 Amenities help describe the unit to assist Internet guests in dete
188. ttp 4 v Target New window E 1D Css Class Color Title http rezstream net booking_engine CuteSoft Internet The Target field can be used to determine whether or not a new browser window is launched when an Internet guest clicks the hyperlink v To add line breaks simply position the cursor at the desired break point and depress the lt SHIFT gt lt ENTER gt keys Design Header SES PT SP ee oo pru A OMe oe Pea As B z USSSA AV FEA SOoSLRERRBH y Css Class Inline style Paragraph Arial Size v Links Code Snippet Images Zoom Welcome to The Cliffhanger Resort s Online Booking Engine Feel at home at The Cliffhanger Resort the most inviting seaside getaway on the Pacific Coast Position the cursor and depress the lt SHIFT gt lt ENTER gt keys Ed 39 a aa T T VEA A sE Bl ues ERRE gt bh Css Class Inline style Paragraph Arial Size v Links Code Snippet Images Zoom v Welcome to The Cliffhanger Resort s Online Booking Engine Feel at home at The Cliffhanger Resort the most inviting seaside getaway on the Pacific Coast vi To center the text highlight it and click the Center justification button 5 HGS ASIF nas ax ec Aas 20 2935001a4d0MZ0 O de de e Y SRP Os la ARABE PEA As B uf SSO AY Ti FEA SW 2d BH Ir Css Class Thine style Paragraph Arial Size v Links Code Snippet Images Zoom elcome to The Cliffhanger Re
189. um amount of related information at one time Form An individual web page within the Online Administrative Interface for entering information System Administrator or The person responsible for setting up the RezStream Booking Designated User Engine and managing different user level permissions Availability Calendars Display unit availability and property information in graphical form on a website The RezStream Booking Engine uses calendars to display unit availability Point of Sale POS Miscellaneous items offered for sale at the property like tee MA shirts robes and champagne The RezStream Booking Engine allows users to sell POS items online Packages A specific collection of Point of Sale items A Romance Package might include roses champagne and dinner for two The RezStream Booking Engine allows users to sell optional packages online Global Distribution System GDS Allows individual property information and rates to be available to hundreds of thousands of travel agents worldwide RezStream Booking Engine customers can elect to participate on the GDS Onward Distribution System ODS Allows individual property information and rates to be available on well known travel sites such as Expedia Travelocity and Orbitz RezStream Booking Engine customers can elect to participate on the ODS RezStream www rezstream com Page 8 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Upd
190. w that you have organized your property s data for Account and Property setup we will begin configuring the RezStream Booking Engine RezStream 3800 Gilpin Street Suite 2 1 Denver Colorado 80205 www rezstream com support rezstream com Page 44 303 872 0220 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide 9 COMPLETE ACCOUNT SETUP RezStream Booking Engine Account setup is organized into the following categories 1 Account Information a Details b Users c Photos lmages Media d Amenities e Sources f Reasons 2 Taxes a Tax Groups b Individual Taxes Point of Sale Packages Rate Plans Unit Types Rate Names Rate Seasons Reports Statistics Tracking User Defined Fields Se ae A majority of the Account setup information is uploaded directly from RezStream Professional including la Account Information gt Details other than Primary amp Secondary Contact te Sources 1f Reasons 2 Taxes 3 Point of Sale 4 Packages 5 Rate Plans Unit Types 6 Rate Names Rate Seasons This section will review each Account setup option and the information that is uploaded automatically from RezStream Professional In addition it will provide steps for completing the setup options that are NOT uploaded directly from RezStream Professional including 16 Photos Images Media Optional 1d Amenities Optional 9 User Defined Fields Optional It is important to
191. ww rezstream com Page 95 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide Accepted Forms of Payment Use the following steps for defining the forms of online payment accepted at the property 1 From the RezStream Booking Engine Online Administrative Interface click the Property gt Booking Engine Settings link 2 Click the Guest Payment Settings tab 3 Under the Accepted Forms of Payment heading enter the types of online payments accepted at your property Accepted Forms of Payment Y Mastercard O carte Blanche E cash M visa O Electronic Check Bed amp Breakfast com Gift Certificate O Discover O Pay Pal O Diners Club C American Express C check 4 Click the Save button Online Booking Deposits Setup The Internet guest can be required to submit a deposit while booking a reservation There are several online deposit options available These options are stored in the Online Booking Deposits Setup section Use the following steps for accessing the form and configuring the RezStream Booking Engine for online deposits 1 From the RezStream Booking Engine Online Administrative Interface click the Property gt Booking Engine Settings link 2 Click the Guest Payment Settings tab 3 Under the Online Booking Deposits Setup heading select the desired online deposit radi
192. x class groupings uploaded from RezStream Professional to the RezStream Booking Engine are displayed correctly Any changes to individual taxes or tax class groupings MUST be made through RezStream Professional After making changes to individual taxes or tax class groupings in RezStream Professional upload the changes to the RezStream Booking Engine by clicking File gt Online Availability Update gt RezStream Booking Engine 3 0 gt Verify Configuration Data RezStream www rezstream com Page 64 3800 Gilpin Street Suite 2 1 support rezstream com 303 872 0220 Denver Colorado 80205 Last Update 2 26 2007 RezStream Inc RezStream Professional Booking Engine User s Guide POINT OF SALE OPTIONAL Point of sale POS categories and items are defined in RezStream Professional by clicking Tools gt Unit and Rate Setup and selecting the Packages tab A From the Packages window POS categories and items are added and edited by clicking the Edit Add POS Items button B RIMAS Unit Groups Unit Rate Plans Individual Units Packages J axes Discounts Revenue Accounts Deposits A Create new packages by clicking on the Add New button at the bottom Changing an existing package will only affect existing reservation if you edit them The components of the package are shown at right Bookable applies to items that are bookable on the RezStream Booking Engine when using the Booking Engine Add items to a package by pick
193. y Before we move onto the actual setup steps we will take a moment to explain some of the web page forms and other tools you will be using in the RezStream Booking Engine Online Administrative Interface COMMON FORMS Most forms use a combination of data entry fields drop down lists and check boxes The example below shows data entry fields for entering text as well as drop down lists We will see this form later under Account gt Account Information gt Users gt Edit User Display Name F User Details First Name A lt Last Name Wilson E Data Entry Field Username gwilson Password Confirm Drop Down List Email User Role Account he Permissions Administrator 4 Check Box Field User Must Change Password a List All Users The RezStream Booking Engine Online Administrative Interface does not allow you to manually enter data in a drop down list field You MUST select an option from the drop down list In the sample User Details form above First Name is a data entry field To enter your first name position the cursor at the beginning of the line and manually enter data Permissions is an example of a drop down list Clicking the downward arrow displays a list of choices To access a drop down menu click the down arrow Once the list is displayed select an option from the list Restricted User Web User Guest An example of a check box is also on the User Details form above If

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