CanMobile User Manual Digital Revised.cdr
Contents
1. Dial 595 2 Press Reply and choose the Serial No 4 and press OK e The system will ask you Are you sure you want to send a request for new default MPIN e Reply 1 to confirm or 2 to Exit e Ifyou chose 1 you get a response Default MPIN sent to your Mobile Number following message to 5607060 CANDELBEN lt SPACE gt userid lt SPACE gt MPI N lt SPACE gt NickName 6 For Generating MMID Send the following messages to 5607060 CANGENMMID lt SPACE gt userid lt SPACE gt MPIN 7 For Cancelling MMID Send the following messages to 5607060 CANCNCLMMID lt SPACE gt userid lt SPACE gt MPIN 8 For Retrieving MMID Send the following messages to 5607060 CANRETMMID lt SPACE gt userid lt SPACE gt MPIN 9 For Changing MPIN Send the following messages to 5607060 CANCMPIN lt SPACE gt userid lt SPACE gt MPIN OLD lt SPACE gt MPIN NEW2. Functionalities Enquiry Services Balance Enquiry Mini Statement Dial 595 2 Press Reply and choose the Serial No 1 for Enquiry and press OK you will receive the following response 1 Balance Enquiry 2 Mini Statement Press Reply and enter 1 and press OK if you need to enquire the balance in the account It will ask to enter MPIN Once MPIN is entered you get the response that shows the balance for your account Press Reply and enter 2 and press OK to get the Mini Statement It will ask to enter MPIN Once MPIN is Transfer Funds Delete beneficiary Sete ae M2M Transfer e Press Reply and enter 2 for Transfer Funds and press OK Enter MPIN and press OK e Select beneficiary Nickname from Beneficiary Nickname 1 Beneficiary Nickname 2 Beneficiary Nickname 3 Beneficiary Nickname 4 Sie ee is ee eal Beneficiary Nickname 5 Press Reply and enter the serial number of the beneficiary and press Ok e When prompted enter amount to be transferred Maximum amp 5000 and press IOK e When prompted Enter MPIN and press Tole 4 M2M Transfer Press Reply and enter 4 for IMPS Funds Transfer You will get the following response 1 Generate MMID 2 Retrieve MMID 3 Cancel MMID 4 M2M Funds Transfer e Press Reply and enter 4 for M2M Funds Transfer e It will show Enter Beneficiary Mobile Number e Enter 10 dig
3. M2M Funds Transfer e Enter Beneficiary Mobile No e Enter Beneficiary MMID 7 digit allotted by Beneficiary Bank e Enter purpose optional e Enter Amount to be transferred Currently Maximum 50 000 e Select account to be debited in case more than one account is linked e Press OK e Enter MPIN and select confirm You will get SMS message 3 Settings You can use Settings option to change your mobile banking preferences The features are e List of the nicknames of the accounts linked will be displayed e Choose the nickname e Goto Option menu and choose Delete e Amessage will be displayed Are you sure you want to delete linked account with nickname xxx e Choose the option Yes e Enter MPIN You will receive a message advising status of the request e Incase this confirmation is not received or the message is received Cannot process the account number and nickname should be re entered using the option Add locally and request to delete sent once again B Forgot MPIN e Select Settings from Main Menu e Choose Forgot MPIN You can change the maximum amount e Fetch All Details gets you the nicknames of the Beneficiaries registered by you making it easy for adding them locally whenever circumstances arise When the service is used over GPRS channel the details will automatically be added locally when the Fetch All Details option is invoked Deregister of Mobile B
4. IN via SMS on your Mobile Starting the USSD Session Login Subscribers to Uninor dial 595 2 You will receive a response Welcome to Canara Bank Mobile banking Enter User ID Enter vour UserID If the VserIDic entered correctly it will ask to enter MPIN Once MPIN is entered you get the following response The following screen will appear accept the terms and conditions of Canara Bank Mobile Banking Services as displayed on website www canarabank com Press Answer and enter 1 to accept Terms and Conditions and for changing your MPIN If you enter 2 the session will close Please enter Old MPIN enter the old MPIN Default MPIN received over SMS for first time user and SEND Enter New MPIN enter a MPIN of your choice 6 digits and SEND Confirm new MPIN and SEND You will get a response Your MPIN is changed You will get another message that Validation from the handset successful Complete registration process at branch Business Rules e Type Nickname Minimum of two characters and a maximum of 10 characters and press OK e Enter MPIN and press OK You will get the confirmation of Registration of beneficiary Please Note 1 Do not proceed for funds transfer unless a beneficiary is registered and confirmation in this regard is received 2 You may repeat the above process for registering more beneficiaries You can register upto five beneficiaries Transfer Funds Di
5. Se a aa a aa Perrerrerrerrerrerreererreere rrr ott ettettntiosiostoutoasoasea se Login for CanMobile UserID o CanMobile User Manual CanMobile over GPRS D Features e Balance Enquiry e Mini Statement Last five transactions e Funds Transfer within Canara Bank e Inter Bank Funds Transfer through IMPS Registration Process Registration for getting User ID e Visit your base branch and fill up the prescribed application form e You will get a User Id default MPIN anda URL link via SMS on your registered mobile phone Downloading CanMobile application on your mobile handset Change MPIN e Enterthe MPIN received over SMS in old MPIN field e Enter new MPIN of your choice 6 digits numbers only in new MPIN field e Re enter new MPIN in Confirm New MPIN field e Click Option Choose Change e You will get an SMS indicating Your MPIN is changed e You can now do mobile banking transactions e Do not carry out any transactions unless an activation message of CanMobile services is received It is mandatory to change default MPIN before carrying out any transactions It is desirable to change the MPIN at regular intervals or whenever there is an apprehension that secrecy has been lost compromised e Beneficiary s account No 13 Digit Account No e Give a Nickname Minimum two characters e Click Register e Verify the correctness and select yes To make any corrections select N
6. al 595 2 Press Reply and choose the Serial No 2 and press OK you will receive the following response 1 Register beneficiary Within same bank 5 Beneficiary Nickname 5 Press Reply and enter the serial Number of the beneficiary and press OK Reply 1 to confirm Reply 2 to change Press Reply and enter 1 for Yes for 2 for NO and press OK Enter MPIN and press OK You will get SMS alert message Inter bank Funds Transfer through IMPS M2M Transfer IMPS Funds Transfer Dial 595 2 Press Reply and choose the Serial No 2 and press OK you will receive the following response 1 Register beneficiary Within same bank 2 Transfer Funds 3 Delete Beneficiary e Please open the inbox in the messages a message starting User ID XXXXXX reset Default MPIN XXXXXX Please change MPIN before using the services e Change your MPIN as explained under Change MPIN After MPIN change is confirmed please visit the base branch to activate the facility De Register Dial 595 2 Press Reply and choose the Serial No 5 and press OK You will get SMS alert message CanMobile Over SMS Channel M Business Rules The daily ceiling is 5 000 per transaction per customer for Funds Transfer The CanMobile SMS service is available on short code 5607060 To avail the following The daily ceiling is 5 000 per transaction per customer for Funds Transfer
7. anking Service e Select Settings from Main Menu e Select Deregister e Press Deregister in the Deregister Account screen e Press confirm in the User Confirmation screen e Enter your MPIN e Select confirm from the Menu e Your handset should be java enabled e Ifyou have GPRS connection download the application using the URL https mobile canarabank in canapp else download the application by accessing the above URLin your PC and transfer the application to your mobile handset using data cable or bluetooth e CanMobile Icon will appear in your mobile handset Login Process e Click CanMobile icon generally stored in Application folder of your mobile handset e Enter your User Id case sensitive e Click on the Option tab and choose Login e Click OK to accept Terms amp Conditions e Application will prompt you to change the MPIN for the first time List of accounts enabled for the services will be displayed Select the account for which you want to get the mini statement Enter your MPIN Press on Menu button and select Confirm You will get a display showing the last five transactions of the account selected by you 2 FUNDS TRANSFER The daily upper ceiling of 50 000 for fund transfer through GPRS WAP with minimum transaction of 100 A Intra bank Funds Transfer Within Canara Bank Register Beneficiary e Select Funds Transfer e Select Register Beneficiary one time exercise for each b
8. eneficiary e Select type of beneficiary Canara Bank Beneficiary e Change MPIN explained above e Manage Self Accounts e Forgot MPIN e Manage Beneficiaries e Deregister e Synchronize e Refer a Friend e Change Channel A Manage Self Accounts e Ifyou have more than one account that has been enabled for mobile banking service you will have to link them through the mobile banking application a Linking Self Accounts e Select Settings from Main Menu e Select Manage Self Accounts e You will get a display that No self account linked e The system will ask you Are you sure you want to send a request for Forgot MPIN Kindly confirm to send e Press Confirm e You will get a default MPIN change MPIN as explained above and visit branch for activation of Mobile Banking Service e Change your MPIN as explained under Change MPIN e You will receive a message advising status of the request C Manage Beneficiaries This option is used for Delete Delete Locally Add Beneficiary Locally View Details Fetch All Details of the Beneficiary accounts already entered through the Menu option Funds Transfer Register Beneficiary You will receive a message advising status of the request Synchronize When a user gets a response code 904 for his transaction request one of the probable reasons is invalid time and date settings on the user s mobile phone To correct this do the follow
9. ing i Go to the Settings of your mobile phone gt choose Time zone gt check that the correct time zone for India is set as GMT 5 30 ii Ensure that time is correct am pm iii Ensure that the date is correct If the time and date settings are correct and the problem still persists the user has to synchronize his mobile banking application by setting a Key value on selecting options Settings gt The process for changing the channel of communication is as under Go to Main Menu Select Settings Select Change Channel Select GPRS and confirm with your MPIN Reconfirm by entering your MPIN You will get a confirmation by SMS that GPRS is enabled for your account f you want to change to SMS mode of communication do the above process and select the option SMS instead of GPRS Your mode of communication will be changed You will not get any message since this is the default mode of communication for the application for the application DoI P Canara Bank For details on other services available on CanMobile please contact nearest Canara Bank branch or call Toll Free no 1800 425 0018 CanMobile over Wireless Application Protocol WAP i CanMobile Over USSD Channel 8 Presently available for UNINOR subscribers Registration Process Register for getting User ID e Visit your base branch and fill up the mobile application form e You will get a User Id and default MP
10. it Beneficiary Mobile Number and press OK e It will show Enter Beneficiary MMID e Enter 7 digit beneficiary MMID number and press OK e It will show Enter purpose for Funds Transfer services customer has to send SMS to 5607060 1 For Balance Enquiry Send the following message to 5607060 CANBAL lt SPACE gt userid lt SPACE gt MPIN 2 For Mini Statement Send the following message to 5607060 CANTXN lt SPACE gt userid lt SPACE gt MPIN 3 For Intra bank Funds Transfer Within Canara Bank Send the following message to 5607060 CANTRF lt SPACE gt userid lt SPACE gt MPIN lt SPA CE gt Beneficiary Nick Name lt SPACE gt Amount 4 For Adding Beneficiary Send the following message to 5607060 CANADDBEN lt SPACE gt userid lt SPACE gt MPIN lt SPACE gt Nick Name lt SPACE gt Account Number 5 For Deleting Beneficiary Send the Kindly Reply with your option Number 1 Enquiry 2 Funds iranster 3 Change MPIN 4 Forgot MPIN gt De Register Press Reply and choose the Serial No from the above to exercise your option and press IOK If the User Id or MPIN is incorrect the response will be Invalid Request The session will expire and you have to restart the session afresh Validation and Activation Change MPIN To register for the Service It is mandatory that you change the MPIN and accept the Terms and Conditions for the Service To choose Change MPIN Ente
11. mobile banking application again for any reason or your request for deleting Beneficiary has not been processed for any reason e Ifyou want to change the maximum amount entered for a Beneficiary choose View Details and choose edit Synchronize The user has to select option Get Key to get the value to be set You will receive key over SMS The Key value will be a positive or negative number Enter key in the field Enter key and press OK button from options The application will get synchronized F Refer a friend Please refer a friend who is not having the Services Enter your Friend Mobile Number and Name to extend Mobile Banking Services to them G Change Channel This facilitates change of communication channel from SMS to GPRS and vice versa Your application will run on SMS by default unless you change it to GPRS After changing the default MPIN you can change channel Over tO GPRS FUNCTIONALITIES 1 ENQUIRY SERVICES A Balance Enquiry Go to Main Menu Select Enquiry Services Select Balance enquiry List of accounts enabled for the service will be displayed Select the account for which you want to enquire the balance Enter your MPIN Press Menu button and select Confirm You will get a display showing the available balance of the account B Mini statement Go to Main Menu ScleGmEnauiny ENIES Select Mini Statement enquiry e Select Funds Transfer e Select IMPS M2M Funds Transfer e Select
12. o after corrections you select yes It will prompt you to enter MPIN e Enter your MPIN e Click Confirm You will get a message display that account linking is successful PLEASE DO NOT PROCEED FOR FUNDS TRANSFER UNLESS A BENEFICIARY IS REGISTERED AND CONFIRMATION IN THIS REGARD IS RECEIVED B Inter bank Funds Transfer through IMPS IMPS Mobile to Mobile Funds Transfer e Goto option and choose ADD e Enter the account number e Giveanickname to this account e Press on the Option button and press Link e Enter your MPIN e You will receive a message that the account is registered successfully with the nickname that you have chosen If the linking is successful you will get SMS alert message Follow the same process for linking other accounts b Deleting linked accounts If you want to delete any of the linked account e Select Settings from Main Menu e Select Manage Self Accounts e Select the Beneficiary type and the Beneficiary to be deleted from the drop down for the respective fields Select Delete from options Enter MPIN and confirm You will get a message advising the outcome of the request e Use the option Delete Locally when the registration request sent by you for adding a new Beneficiary is rejected and you have received the error message through SMS Cannot process e Use the option Add Beneficiary Locally when you have changed your mobile handset or loaded the
13. r 4 and SEND entered you get the response showing last 5 transactions of your account Funds Transfer Register beneficiary Dial 595 2 Press Reply and choose the Serial No 2 and press OK you will receive the following response 1 Register beneficiary Within same Bank 2 Transfer Funds 3 Delete Demeniciaty 4 M2M Transfer Press Reply and enter 1 to register a beneficiary Please note that each beneficiary has to be registered before Funds transfer and this is required to be done only once for each beneficiary When prompted you have to enter e Beneficiary Account No and press OK You will get SMS alert message Delete Beneficiary Dial 595 2 Press Reply and choose the Serial No 2 and press OK you will receive the following response 1 Register Beneficiary Within same Bank 2 Transfer Funds 3 Delete Beneficiary 4 M2M Transfer Press Reply and enter 3 for deleting beneficiaries registered earlier Enter your MPIN and press OK Reply with beneficiary Number 1 Beneficiary Nickname 1 2 Beneficiary Nickname 2 3 Beneficiary Nickname 3 4 Beneficiary Nickname 4 e Enter the purpose optional e It will show Enter amount to be transferred e Enter the Amount Maximum 5000 and press OK e You will get a response Transaction is successful Change MPIN As explained under Validation and Activation Forgot MPIN
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