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1. eeeeeeeeereeeeeeeee eene enne 52 Annexure 03 Bid Security Letter ccce ea sinenani tua rasa ru pana natn aa cc Sai raa Rua uaSGn 55 Annexure 04 Bid Security FOIT pai eaenitin sa ris cab ind RU d iae gu For EZ UD Ica E Ire E CR tA INE 57 Annexure 05 Undertaking iiuseenixnmennxienkxinnanionnkinnnonnrionnonnnnnonnonnonnnnndonndnnnonnnnnonnnnv 59 Annexure 06 Comments Format annee tn nana ia tha daas uana in anao ryk x 2a nian dS cua EFE EFa daa a RAS as 61 Annexure 07 Conformity with Hardcopy Letter eeeeeeeeeeesss 62 Annexure 08 Conformity Leller usi indiana oibbrtea iilii nina pd X cid En a sia nnmnnn 63 Annexure 09 Manufacturer Authorization Form eeeeeeeeeeeeeeeeeennn 64 Annexure 10 Undertaking of Information Security eeeeeeeesss 65 Annexure 11 Technical Requirement Project Scope 66 Annexure 12 Service Levels 5 opc dorka dix aaa Gea dE p v Rd aad nac Va a Dna REI a MN UR 0 E CM ER RAN nnna 102 Annexure 13 Performance Guarantee ueeeeeeeeeeeeeeeeeeeennnnne nennen nnn 104 Annexure 14 Bank Guarantee for early release of retention money 107 Annexure 15 Commercial Bid Forimat eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseneees 110 Annexure 16
2. cceeeeeeeeeeeeeeeeennn 16 Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 4 of 120 GB Bank of Baroda OPEN II m c 16 3 3 Project SCOP 16 Hl cui cum UU UU UUUUUUMTMM 16 3 5 Disaster Recovery Mechanism eeeeeeeeeeeeeeeeeennene nnn nnne nnn 18 3 6 Service Levels and Uptime Guarantee esee 18 4 Evaluation process e nnne annuo it gia ux cc la da a C E c nenene 19 4 1 Eligibility Cum Technical BIO acrnanicnkinim en che killed pi kx a LE do wa res eia 19 4 2 Commercial Bid Evaluation eeeeeeeeeeeeeeeeeeeeeeeennnnnn nnne 20 5 Terms and condillons uicinnriea nii ti uie tha nu La Vu cL hair iu gr aw gia ck ai Fa a kd dw ru laria da 21 5 1 General 21 51 1 General TelM S siiis renien add REG anasa ivanaa bananera nanasa Nanana Pirai 21 5 1 2 Rules for Responding to this HEP ear tntibkan dca idiot ac 21 co e PRICE BIOS m 23 5 1 4 Price COMPAPISONS eraat n than atn au uuo rca a ndo uud zu mua CE o aka aun dtu n EE dia 25 5 2 Bid Security and Performance Guarantee eese 26 5 2 1 Bid Security Earnest Money Deposit
3. eeeeeeeeeeeeeeeeee 26 5 2 2 Performance Guarantee ccccccccceesseseeeeeeeeeeeeeeeeneeeeeeeeeeeeeeeseseeeeeeneeeeenees 27 e 27 5 4 Other RFP RequiremiehlS nacacacvekcnen x and aua a E Ink kd G dx aae CUM Ra Edu aa HaCE nnmnnn 30 5 5 Terms of HefGr el Buono dtr LEE EUER E Ix CEU LOEO Red RE FDXA DE ndn R a Kr CE E Kn 33 71 2280 33 5 52 Warranty 33 5 5 3 Payment Terms m 34 6 General Terms and Conditions eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeenseeeeeeeeeeeeeeseeneeeennees 36 6 1 Dispute Resolution oon rri ne reunir a oca ceca ui scura 36 62 Governing LAWS sssrinin asenaan IEEE SUE EE ANI IER ACE ERUE EIU FEN RUE EKEEE DUERME EMI E 36 6 3 Notices and other Communication eeeeeeeeeeeeeeeeeeenenenn 36 6 4 FORCS MBIOUEQ oie sqm eph np on ndn d nci 37 60 5 ASSIQMINGI siseses nananana aaaea aiaia aaaea aana anaiai aiaiai 37 6 6 Waiver X 37 br Confidentiality sesser tac debe Ru eeaeee aeea aeaaeae RI dU EnEn 38 MI ul t 41 EM Uc o 43 Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 5 of 120 GB Bank of Baroda 6 10 Solicitation of Employees
4. 24 hrs per day for seven days a week Unavailable Time Time involved while the solution is inoperative or operates inconsistently or erratically Uptime Percentage Penalty Details Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 102 of 120 GB Bank of Baroda pune Penalty Details Percentage A gt 99 5 No Penalty dic E As 296 of cost of monthly maintenance charges in ns 596 of cost of monthly maintenance charges Penalty at an incremental rate of 1 in addition to a base of 5 of A 98 5 cost of monthly maintenance charges for every 0 196 lower than the stipulated uptime The uptime percentage would be calculated on monthly basis and the calculated amount would be adjusted from every subsequent quarter payment The SLA charges will be subject to an overall cap of 10 of the Monthly Maintenance Charges and thereafter Bank has the discretion to cancel the contract If Vendor materially fails to meet an uptime of 99 50 for three 3 consecutive months the Bank may have the right to terminate the contract In case if there is no pending invoices to be paid by the Bank to the vendor the vendor has to submit a pay order cheque payable at Mumbai in favour of Bank of Baroda for the same within 15 days from the notice period from the Bank Availability Service Level Default Availability Service Level wil
5. Annexure 15 CD containing soft copy of the commercial bids Vendor to provide Authorized Signatory Name Designation Vendor s Corporate Name Address Email and Phone Date Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 51 of 120 GB Bank of Baroda Annexure 02 Eligibility Criteria Eligibility Criteria Compliance to be directly met by the bidder S No Eligibility Criteria Complied Yes No Supporting Required A General Bidder must be a Government Organization PSU PSE partnership firm LLP or limited company Documentary Proof to be attached Certificate of Incorporation Bidder must not be blacklisted debarred by any Statutory or Regulatory Authorities since 1 April 2013 till date Letter of confirmation self certified letter The Bidder must provide information that any of its subsidiary or associate or holding company or companies having common director s or companies in the same group of promoters management or partnership firms LLPs having common partners has not participated in the bid process Letter of confirmation self certified letter The Bidder must provide an undertaking on his letter head that all the technical features highlighted as part of Technical Scope are covered in totality in the proposal submitted by
6. Bank of Baroda Confidential Page 100 of 120 GB Bank of Baroda Sr Customization If Yes N Scope and Requirement Required Time Yes No Required details Email to be sent for each real time transaction to 24 12 the merchants designated email ID and message on his mobile no 24 13 Direct support for integration technical issues Training and manual for help Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 101 of 120 GB Bank of Baroda Annexure 12 Service Levels The Vendor understands the largeness of this Project and that it would require tremendous commitment of financial and technical resources for the same for the tenure of Contract under this RFP The Vendor therefore agrees and undertake that an exit resulting due to expiry or termination of Contract under this RFP or for any reason whatsoever would be a slow process over a period of six 6 months after the completion of the notice period and only after completion of the Vendors obligations under a reverse transition mechanism During this period of Reverse Transition the Vendor shall continue to provide the Deliverables and the Services in accordance with the contract under this RFP and shall maintain the agreed Service levels The Bank shall make payment for these services as per terms The Bank expects that the successful Vendor to adher
7. Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 31 of 120 GB Bank of Baroda 5 4 14 5 4 15 5 4 16 5 4 17 5 4 18 5 4 19 5 4 20 arranged by the vendor at the sites in the presence of the officials of the Bank and or its consultants The Vendor getting the contract shall install the HW at Bank s Mumbai and Hyderabad locations Vendor should ensure that the HW delivered to the Bank including all components and attachments are brand new Vendor shall indemnify protect and save the Bank against all claims losses costs damages expenses action suits and other proceedings resulting from infringement of any patent trademarks copyrights etc or such other statutory infringements under any laws including the Copyright Act 1987 in respect of solution implemented by them in the Bank from whatsoever source provided the Bank notifies the Vendor in writing as soon as practicable when the Bank becomes aware of the claim However i the Vendor has sole control of the defense and all related settlement negotiations ii the Bank provides the Vendor with the assistance information and authority reasonably necessary to perform the above and iii the Bank does not make any statements or comments or representations about the claim without the prior written consent of the Vendor except where the Bank is required by any authority regulator to m
8. Authorized Signatory Name Designation Vendor s Corporate Name Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 113 of 120 GB Bank of Baroda Annexure 17 Integrity Pact PRE CONTRACT INTEGRITY PACT General This pre bid pre contract Agreement hereinafter called the Integrity Pact is made on day of month 20__ between on one hand Bank of Baroda a body corporate constituted under the Banking Companies Acquisitions and Transfer of Undertakings Act 1970 having its head office at Mandvi Baroda and its corporate office at Baroda Corporate Centre C 26 G Block Bandra Kurla Complex Bandra East Mumbai 400051 hereinafter called the BUYER which expression shall mean and include unless the context otherwise requires his successors in office and assigns of the First Part and M s represented by Shri Chief Executive Officer hereinafter called the BIDDER Seller which expression shall mean and include unless the context otherwise requires his successors and permitted assigns of the Second Part WHEREAS the BUYER proposes to procure Name of the Stores Equipment Item Services and the BIDDER Seller is willing to offer has offered the said stores equipment item services and WHEREAS the BIDDER is a private company public company Government undertaking partnership registered export agency constituted in accordance with the relevant law in
9. Credit Card as well as net banking payment option for net banking customisation should be there to add any of our aggregator like Citrus Paytm billdesk 2 1 Hassel free migration of all existing merchants to new system with minimum technical changes Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 89 of 120 GB Bank of Baroda Sr No Scope and Requirement Customization Required Yes No If Yes Time Required required at merchant s end 2 2 There should be customize template option of payment page 2 3 There should be no dependency of Base 24 Switch for authorization of transactions 24 The solution should provide customized SSL page for merchants SSL page look and feel matching with merchant website and should have a provision of default SSL page 2 5 The landing page should be a secure page where merchant can show options to process payment through following channels 2 6 Debit card through VBV MSC and PIN for Rupay cards 2 7 Credit card through VBV and MSC Debit card ATM PIN 2 9 Internet Banking 2 10 Mobile Banking IMPS Pull Push merchant payment 2 11 Prepaid cards Mobile wallet The following transaction types to be supported enabled for merchant and Bank both Sale Refund Full Multiple
10. Masked Commercial Bid Format eeeesesss 112 Annexure 17 Integrity Pact e eden onion ir eol onn cR 114 Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 6 of 120 GB Bank of Baroda 1 Introduction 1 1 Introduction and Disclaimer This Request for Proposal RFP document has been prepared solely for the purpose of enabling Bank of Baroda the Bank to select a vendor for implementing and maintaining Internet Payment Gateway IPG Solution The RFP document is not recommendation offer or invitation to enter into a contract agreement or any other arrangement in respect of the services The provision of the services is subject to observance of selection process and appropriate documentation being agreed between the Bank and any successful vendor as identified by the Bank after completion of the selection process as detailed in this document 1 2 Information Provided The RFP document contains statements derived from information that is believed to be true and reliable at the date obtained but does not purport to provide all of the information that may be necessary or desirable to enable an intending contracting party to determine whether or not to enter into a contract or arrangement with the Bank in relation to the provision of services Neither the Bank nor any of its directors officers employees agents re
11. Respondent in any way associated with the development preparation and submission of responses including but not limited to attendance at meetings discussions demonstrations etc and providing any additional information required by the Bank will be borne entirely and exclusively by the Recipient Respondent 1 7 No Legal Relationship No binding legal relationship will exist between any of the Recipients Respondents and the Bank until execution of a contractual agreement to the full satisfaction of the Bank 1 8 Recipient Obligation to Inform Itself The Recipient must apply its own care and conduct its own investigation and analysis regarding any information contained in the RFP document and the meaning and impact of that information 1 9 Evaluation of Offers Each Recipient acknowledges and accepts that the Bank may in its sole and absolute discretion apply whatever criteria it deems appropriate in the selection of vendor not limited to those selection criteria set out in this RFP document The issuance of RFP document is merely an invitation to offer and must not be construed as any agreement or contract or arrangement nor would it be construed as any investigation or review carried out by a Recipient The Recipient unconditionally acknowledges by submitting its response to this RFP document that it has not relied on any idea information statement representation or warranty given in this RFP document 1 10 Errors and Omis
12. ccccsseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeeeeeeeeeeenees 43 6 11 Inspection of ROCOPGS iiiiisssiscccsesccscesersnacencasnesassnceicanancescsssadsatavancuascusnssacetandaas 43 6 12 Visit rial HIBBES suocpsinodnainiadpr nid ada aha Gd Ca Rod d Gaio RM Rd 43 6 13 Compliance with Laws ossis iudilnioda iara vd blalonb iani dide llb diiit 43 6 14 Order Cancellation tassa t aas pid nananana nananana nananana 44 6 15 Indeminify uicina kia ruso ceca cua kic a egi da cuadra a ck c d 45 6 16 Corrupt and Fraudulent Practices eeeeeeeeeeeeeeeeeeeenennn 46 6 17 Violation of Terms sinesaiinisanstanivantsecinenitenduenawonivaninesduapanscduentvinndbmnanceiwantvnadneniuads 47 6 18 Transportation and Insurance eese 47 6 19 Authorized Signatory iisiisi iis er enin tian in ona SEE ERE Fk Ry n IE a IR ER EE LEMRRR IH aaaeeeaa 47 6 20 Service Level Agreement and Non Disclosure Agreement 47 5 21 Right to Reject BIOS ode turc neto educ n Giai p didis A ka donc 47 622 Limitation of Liability eai een bks inne aa aba aannaaien FRI SIE a SERE OU RF PE Ran dE 48 6 23 Grievance Redressal erret rra o cou n inan a Et cu uuo Coda Era ad nne 48 fe DISOISIIBE eeaeee dodi atid ia ence D ax eR onc kd a EDU npn a 49 Annexure 01 Bid Table of Contents eeeeeeeeeeeeeeeeeeeeeeeenne nnn 50 Annexure 02 Eligibility Criteria
13. Baroda existing systems and features not limited to the following a Core Banking Platform Finacle b Integrated Payment Hub Middleware c Interfacing with various ERP Solutions of Bank s Clients Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 68 of 120 GB Bank of Baroda d Interfacing with the Bank s ATM Switch e Interfacing with the Bank s Credit card system 1 21 The system architecture to support any future integration of IPG with other subsystems without major change with plug and play features Necessary Application Programming Interface API Web Services and Software Development Kit SDK is required to be shared with the Bank Existing merchant migration to the proposed solution should be easily carried without any major change at merchant end 1 22 The API kit for integration with the merchant s website should have a landing page from the merchants website to ease the migration process of the existing merchants The Payment Page should able to capture CAPTCHA should use Secured Socket Layer SSL encryption should contain Bank and Merchant Branding Customizable Cascading Style Sheets CSS amp Label The integration setup should support server to server communication query the payment gateway database for transaction status 1 23 The architecture should reduce or remove the dependency of technology kit for merchant integra
14. C we are liable to pay the guaranteed amount or any part thereof under this Bank Guarantee only and only if you serve upon us a written claim or demand on or before the expiry of this guarantee 14 We have the power to issue this Bank Guarantee in your favour under the Memorandum and Articles of Association of our Bank and the undersigned has full power to execute this Bank Guarantee under the Power of Attorney issued by the Bank Dated this the day Ol ERN 20 For and on behalf of Branch Manager Seal and Address Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 106 of 120 GB Bank of Baroda Annexure 14 Bank Guarantee for early release of retention money BANK GUARANTEE FORMAT OF BANK GUARANTEE To The General Manager IT Bank of Baroda Baroda Sun Tower Bandra Kurla Complex Bandra E Mumbai 400 051 Dear Sir WHEREAS ssctncecedeccesiaeracleserapaccsacceuulansquanteds Name of Vendor a Company registered under the Indian Companies Act 1956 and having its Registered Office at eee eee rT Please provide complete address hereinafter referred to as Vendor was awarded a contract by Bank of Baroda BOB vide their Purchase Order no ccceceeeeeeeeeeeeeeeeeees dalBu Gaerne nents Sener adsl hereinafter referred to as PO HOE e EE lt details of equipment that supplied
15. Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 3 of 120 GB Bank of Baroda Contents 1 Introduction ceci anaa Cuv didi e Ci wv ru ca dd da vu a Ca uw C 7 1 1 Introduction and Disclaimer euin oret nire hlbbo ne SAMO IRL EDI DERE pM dece 7 1 2 Information PrOVIOGO usa cauaka dad EVCV VWAMdA Va aU8d RR N UD MIN KR Mad BU E QEO UC EAREI NUN cupa RE 7 1 3 For Respondent Only wisiiecsiscicsccsecisessertieecsscineensentsaweseciseneertenaenieeesiantiarwewens 7 DEC On nrlimMe m 7 T5 BISCIaIWIBE uucussdpuniimixatiadUeunundiaenn n Ed tnb v due a BURN QUUD A I MIN GU MER 8 1 6 Costs Borne by Hespondehfs u s sesso onini eux ug einn KU D RR BE EK EE 8 1 7 No Legal Relationship iuis ciiin nina nnasta ira k EF nan aS EE FEE EE ERk 7E u MEE aiaa 8 1 8 Recipient Obligation to Inform Itself eeeeeeeeeeeeueee 8 1 9 Evaluation Of O fers iiiuieie ines tani enn auci v kk bae paaSa Du E E FREE pd REF GE a EE n cuase nasasa saaneen 8 1 10 Errors and OMISSIONS uocnessuxcbrtnisdnqund Ewa Cada ERR KK NN GIG dE DEA d GR 8 Tu Standards risane eosdabia duelo El eai EP aae aeia PEES aaRS RE 9 1 12 Acceptance OF Terms cisascstacssscosscraccsanceassntsccanccdadsaasadessseceancsaicndadunsseanerttanandaaaes 9 2 RFP Response terms 5 narra sona cuia eu re eu ir a a c nne 10 2 1 Lodgmen
16. Solution Bank of Baroda Confidential Page 27 of 120 GB Bank of Baroda 5 3 5 5 3 6 5 3 7 5 3 8 willing to accept the terms and conditions of the Bank the vendor may be disqualified Any additional or different terms and conditions proposed by the vendor would be rejected unless expressly assented to in writing by the Bank and accepted by the Bank in writing The vendor must strictly adhere to the delivery dates or lead times identified in their proposal Failure to meet these delivery dates unless it is due to reasons entirely attributable to the Bank may constitute a material breach of the Vendor s performance In the event that the Bank is forced to cancel an awarded contract relative to this tender document due to the Vendor s inability to meet the established delivery dates or any other reasons attributing to the vendor then that vendor will be responsible for any re procurement costs suffered by the Bank The liability in such an event could be limited to the differential excess amount spent by the Bank for procuring similar deliverables and services The vendor shall represent and acknowledge to the Bank that it possesses necessary experience expertise and ability to undertake and fulfill its obligations involved in the performance of the provisions of this RFP The vendor represents that the solution to be supplied in response to this RFP shall meet the proposed vendors requirement If any services functions or
17. gt It is not accompanied by the requisite Application Money and Earnest Money Deposit EMD Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 47 of 120 GB Bank of Baroda gt It is not properly or duly signed gt It is received through Telex telegram fax gt It is received after expiry of the due date and time gt It is incomplete including non furnishing the required documents gt It is evasive or contains incorrect information gt There is canvassing of any kind gt It is submitted anywhere other than the place mentioned in the RFP 6 22 Limitation of Liability Vendor s aggregate liability in connection with obligations undertaken as a part of the RFP regardless of the form or nature of the action giving rise to such liability whether in contract tort or otherwise shall be at actual and limited to the Total Order Value Vendor s liability in case of claims against the Bank resulting from Willful Misconduct or Gross Negligence of vendor its employees and Subcontractors or from infringement of patents trademarks copyrights or such other Intellectual Property Rights or breach of confidentiality obligations shall be unlimited Bank shall not be held liable for and is absolved of any responsibility or claim litigation arising out of the use of any third party software or modules supplied by vendor as part of procurement under th
18. has to be in writing and shall be sent personally or by certified or registered post with acknowledgement due or overnight courier or email duly transmitted facsimile fax transmission with hard copy to follow for email fax addressed to the other party at the addresses email and fax number given in the contract Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 36 of 120 GB Bank of Baroda Notices shall be deemed given upon receipt except that notices send by registered post in a correctly addressed envelope shall be deemed to be delivered within 5 working days excluding Sundays and public holidays after the date of mailing dispatch and in case the communication is made by facsimile transmission or email on business date immediately after the date of successful facsimile email transmission that is the sender has a hard copy of a confirmation page evidencing that the facsimile was completed in full to the correct fax number or email sent to correct email address Any Party may change the address email address and fax number to which notices are to be sent to it by providing written notice to the other Party in one of the manners provided in this section 6 4 Force Majeure The vendor shall not be liable for forfeiture of its performance security liquidated damages penalties or termination for default if any to the extent that its delay in performance
19. levies etc except Service Tax VAT CST amp Octroi entry tax wherever applicable will be paid extra Octroi entry tax will be paid at actuals on production of original receipt There will be no price escalation in the prices once the prices are fixed and agreed to by the Bank and the vendors during the course of the contract and any extension thereof Bid submitted with an adjustable price quotation will be treated as non responsive and will be rejected The successful vendor will be determined on the basis evaluation mentioned in Clause 4 above Normalization of bids The Bank will go through a process of technical evaluation and normalization of the bids to the extent possible and feasible to ensure that vendors are more or less on the same technical ground After the normalization process if the Bank feels that any of the bids needs to be normalized and that such normalization has a bearing on the price bids the Bank may at its discretion ask all the technically short listed vendors to resubmit the technical bids once again for scrutiny The Bank can repeat this normalization process at every stage of technical submission or till the Bank is satisfied The vendors agree that they have no reservation or objection to the normalization process and all the technically short listed vendors will by responding to this RFP agree to participate in the normalization process and extend their co operation to the Bank during this process The vendo
20. on the basis of Card Type allowed Visa MC Rupay Ammex other MDR calculation card wise category wise and support with min max amount allow various cards MDR L Debit credit card Foreign card Commercial card etc recognize at transaction time and apply the MDR accordingly Also allow MDR for different range of transactions eg for L Debit transaction between 0 to Rs 2000 MDR will be 0 75 S T for 2001 to 5000 1 for 5001 to 10000 1 1 96 10000 and above 1 2 Service tax added at merchant end Y N 9 31 Process transaction only if specified conditions fulfilled merchant per transaction limit currency wise no of transactions per card allowed limit daily weekly monthly period to be self defined by bank check negative bin list Y N check block bin card Y N card type allowed domestic Y N international Y N commercial Y N 9 32 The solution should provide web base transaction monitoring interface to display of transaction statistics which includes success ratio key Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 95 of 120 GB Bank of Baroda Sr Customization If Yes N Scope and Requirement Required Time Yes No Required merchant statistics TPS Real Time Transaction Monitoring and analysis 9 33
21. partners advisers agents or employees sub contractors and contractors who need to know the same for the purposes of maintaining and supporting the hardware software provided as a part of the contract The Receiving Party shall be responsible for ensuring that the usage and confidentiality by its directors partners advisers agents or employees sub contractors and contractors is in accordance with the terms and conditions and requirements of this Tender or gt Unless otherwise agreed herein use of any such Confidential Information and materials for its own benefit or the benefit of others or do anything prejudicial to the interests of the Disclosing Party or its customers or their projects In maintaining confidentiality hereunder the Receiving Party on receiving the confidential information and materials agrees and warrants that it shall gt Take at least the same degree of care in safeguarding such Confidential Information and materials as it takes for its own confidential information of like importance and such degree of care shall be at least that which is reasonably calculated to prevent such inadvertent disclosure gt Keep the Confidential Information and Confidential Materials and any copies thereof secure and in such a way so as to prevent unauthorised access by any third party gt Limit access to such Confidential Information and materials to those of its directors partners advisers agents or employees sub contract
22. responsibilities not specifically described in this RFP are an inherent necessary or customary part of the deliverables or services and are required for proper performance or provision of the deliverables or services in accordance with this RFP they shall be deemed to be included within the scope of the deliverables or services as if such services functions or responsibilities were specifically required and described in this RFP and shall be provided by the vendor at no additional cost to the Bank The vendor also acknowledges that the Bank relies on this statement of fact therefore neither accepting responsibility for nor relieving the vendor of responsibility for the performance of all provisions and terms and conditions of this RFP the Bank expects the vendor to fulfill all the terms and conditions of this RFP The modifications which are accepted by the Bank shall form a part of the final contract The Vendor shall represent that the solution provided and or use of the same by the Bank shall not violate or infringe the rights of any third party or the laws or regulations under any governmental or judicial authority The Vendor further represents that the documentation to be provided to the Bank shall contain a complete and accurate description of the solution and services as applicable and shall be prepared and maintained in accordance with the highest industry standards The Vendor represents and agrees to obtain and maintain validity t
23. the payments due to the Vendor from the Bank along with the interest calculated at commercial rate Terms of payment as indicated in the Purchase Contract that will be issued by the Bank on the selected Vendor will be final and binding on the vendor and no interest will be payable by the Bank on outstanding amounts under any circumstances If there are any clauses in the Invoice contrary to the terms of the Purchase Contract the vendor should give a declaration on the face of the Invoice or by a separate letter explicitly stating as follows Clauses if any contained in the Invoice which are contrary to the terms contained in the Purchase Contract will not hold good against the Bank and that the Invoice would be governed by the terms contained in the Contract concluded between the Bank and the vendor Vendor should ensure that the project should not suffer for any reason The Bank will consider the Total Cost of Ownership TCO over a five year period However the contract would be valid for a period of 5 years from the date of purchase and any residual payment during that period would be Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 24 of 120 5 1 4 5 1 4 1 5 1 4 2 5 1 4 3 5 1 4 4 5 1 4 4 1 Baroda adjusted on a prorate basis Price Comparisons The Price offer shall be on a fixed price basis and should be inclusive of all taxes duties
24. Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 70 of 120 GB Bank of Baroda Account no allowed Currencies e Banking Y N mode of payments to be permitted mode of transactions to be permitted Types of cards to be permitted Debit Credit Commercial Interchanges to be permitted Visa Mastercard RuPay etc Transactions to be permitted Domestic International 2 5 Merchant wise configuration of MDR slabs allow various cards MDR Local Debit credit card foreign card commercial card etc card wise category wise and support for 96 with min max amount allow various cards MDR L Debit Credit Card Foreign card Commercial card etc amp this MDR calculation is to be carried out at transaction time and apply the MDR accordingly 2 6 Merchant wise limit on per transaction currency no of transactions per card parameter for allowed limit daily weekly monthly period to be defined by bank 2 7 Configurable and Risk profile scoring system to assess merchant profile before on boarding 2 8 At the time of transaction Check merchant wise negative BIN list Y N block BIN card Y N card type allowed domestic Y N international Y N commercial Y N 2 9 Facility to check duplicate merchant applications 2 10 Setting up of handling Fee Plan with alert mechanism on due date of differential fee structures for merchant group of merchants Fee components include Applicatio
25. Phase Il go live sign off from Bank Go Live Sign Off in the form of Acceptance Test should be signed by both Bank s identified Project Manager amp vendor representative e 30 after Phase IIl go live sign off from Bank Go Live Sign Off in the form of Acceptance Test should be signed by both Bank s identified Project Manager amp vendor representative e 10 after Go Live closure signoff from Bank Go Live Closure Sign Off in the form of Final Acceptance Test should be signed by both Bank s identified Project Manager amp vendor representative Operational Issues will be part of Managed Services and not part of Go Live Sign Off d AMC ATS Payable quarterly in advance against receipt of satisfactory service report of previous quarter from the Bank s Project Operation Manager e Onsite Support Charges Payable quarterly at the end of each quarter against receipt of satisfactory support report of previous quarter from the Bank s Project Operation Manager There shall be no escalation in the prices once the prices are fixed and agreed to by the Bank and the vendor Payment will be release by IT Dept BCC as per above payment terms on submission of mentioned supporting documents The Bank will pay invoices within a period of 30 days from the date of receipt of undisputed invoices Any dispute regarding the invoice will be communicated to the selected vendor within 15 days from the date of receipt of the invoice After the dispute i
26. a third party Confidential Information means any and all information that is or has been received by the Receiving Party from the Disclosing Party and that gt Relates to the Disclosing Party and gt is designated by the Disclosing Party as being confidential or is disclosed in circumstances where the Receiving Party would reasonably understand that the disclosed information would be confidential or gt Is prepared or performed by or on behalf of the Disclosing Party by its employees officers directors agents representatives or consultants gt Without limiting the generality of the foregoing Confidential Information shall mean and include any information data analysis compilations notes extracts materials reports specifications or other documents or materials that may be shared by the Bank with the vendor v Confidential Materials shall mean all tangible materials containing Confidential Information including without limitation written or printed documents and computer disks or tapes whether machine or user readable v Information disclosed pursuant to this clause will be subject to confidentiality for the term of contract plus two years However where Confidential Information relates to the Bank s data or data of the Bank customers including but not limited to the Bank customers or the Bank employees personal data or such other information as the Bank is required by banking sec
27. a written claim or demand on or before three months after the date of expiry of the warranty d The guarantor has under its constitution powers to give this guarantee and Shri signatories Officials Managers of the Bank who has have signed this guarantee has have powers to do so Dated this day OL stas 201 at en For and on behalf of Bank Authorised Signatory in favour of the Bank Designation Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 109 of 120 GB Bank of Baroda Annexure 15 Commercial Bid Format OTC YEAR YEAR YEAR YEAR YEAR SL N ems One 1 2 3 4 5 TOTAL o Time Cost AMT AMT AMT AMT AMT AMT j EHISIBnSe 0 00 X X X X x 0 00 License Cost a impemenmatoni oig x X x x X 0900 Cost ATS Annual 3 Technical X 0 00 0 00 0 00 0 00 0 00 0 00 Support 4 Any Other HW dool 0 00 ooo 0 00 0 00 0 00 0 00 amp Appliance Sees upped x 0 00 0 00 0 00 0 00 0 00 0 00 Charges Total 0 00 Note a For each of the above items provided the vendor is required to provide the cost for 10 every line item where the vendor has considered the cost in BOM The vendor needs to clearly indicate if there are any recurring costs included in the above bid and quantif
28. and any other corrections and amendments will be published on Bank s website in the form of addendum to tender document or through electronic mail the preference for distribution would be with the Bank The vendor who posed the question will remain anonymous Preliminary Scrutiny The Bank will scrutinize the offers to determine whether they are complete whether any errors have been made in the offer whether required technical documentation has been furnished whether the documents have been properly signed and whether items are quoted as per the schedule The Bank may at its discretion waive any minor non conformity or any minor deficiency in an offer This shall be binding on all vendors and the Bank reserves the right for such waivers and the Bank s decision in the matter will be final Clarification of Offers To assist in the scrutiny evaluation and comparison of Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 30 of 120 GB Bank of Baroda 5 4 7 5 4 8 5 4 9 5 4 10 5 4 11 5 4 12 5 4 13 offers the Bank may at its discretion ask some or all vendors for clarification of their offer The Bank has the right to disqualify the vendor whose clarification is found not suitable to the proposed project No Commitment to Accept Lowest bid or Any Tender The Bank shall be under no obligation to accept the lowest price bid or an
29. any of the terms and conditions contained in the PO and RFP and in the event of the Vendor committing default or defaults in carrying out any of the work or discharging any obligation under the PO or RFP document or otherwise in the observance and performance of any of the terms and conditions relating thereto in accordance with the true intent and meaning thereof we shall forthwith on demand pay to you such sum or sums not exceeding the sum of PG mp ug o NN only as may be claimed by you on account of breach on the part of the Vendor of their obligations or default in terms of the PO and RFP 2 Notwithstanding anything to the contrary contained herein or elsewhere we agree that your decision as to whether the vendor has committed any such breach default or defaults and the amount or amounts to which you are entitled by reasons thereof will be binding on us and we shall not be entitled to ask you to establish your claim or claims under Bank Guarantee but will pay the same forthwith on your demand without any protest or demur Any such demand made by Bank of Baroda shall be conclusive as regards the amount due and payable by us to you 3 This Bank Guarantee shall continue and hold good until it is released by you on the application by the Vendor after expiry of the relative guarantee period provided always that the guarantee shall in no event remain in force after ssssusssee date without prej
30. apply the mandates and update the BIN table of the Payment networks periodically 3 3 Payment Gateway should be capable to facilitate integrations for Verified by Visa Master Card Secure Code OTP and other guidelines issued from time to time by regulatory bodies and interchanges i e MasterCard Visa NPCI etc 3 4 To support various formats of integration ISO 8583 web services API etc for integration with different systems 3 5 Process transaction only if specified validations are fulfilled merchant per transaction limit currency wise no of transactions per card allowed limit daily weekly monthly check negative BIN list Y N check block BIN card Y N card type wise ie Visa Master allowed domestic Y N international Y N commercial Y N 3 6 System to support the following Blocking of BIN s at MID level and system level Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 72 of 120 GB Bank of Baroda gt Add Withdraw Cards BIN amp IP to Block List 3 7 The following channels of transactions need to be supported gt Online SSL Card details taken on our web page gt MOTO Card details taken on merchant web page Standing instruction Recurring billing gt IVR 3 8 The transaction types to be supported for merchant and Bank both Sale Refund Full Multiple Partial Void preauthorization authorization
31. bid during the bid validity period Unsuccessful Vendor s Earnest money deposit or bank guarantee will be returned by the Bank within two weeks from closure of the RFP No interest shall be paid on earnest money deposit to unsuccessful Vendors Successful Vendor Earnest money deposit or bank guarantee will be discharged upon the vendor furnishing the performance guarantee The EMD of the successful vendor may be forfeited or the bank guarantee in lieu of EMD may be invoked by the Bank if the vendor fails to furnish performance guarantee within 30 days from the date of Bank placing the order for any reason whatsoever and or the vendor refuses to accept and sign the contract within 1 month of issue of contract order letter of intent for any reason whatsoever 2 14 Commercial Bid The Commercial Offer should give all relevant price information and should not contradict the Technical Offer in any manner There should be no hidden costs for items quoted The offer must be made in Indian Rupees only and the offer should include all applicable taxes and other charges if any The suggested format for submission of Commercial offer is mentioned in Annexure 15 The Bank is not responsible for the arithmetical accuracy of the bid The vendors will have to ensure all calculations are accurate The Bank at any point in time for reasons whatsoever is not responsible for any assumptions made by the Vendor The Bank at a later date will not accept any
32. contract The confidentiality obligations shall survive the expiry or termination of the agreement between the vendor and the Bank 6 8 Termination Bank shall have the option to terminate this RFP and or any subsequent agreement and or any particular order in whole or in part by giving Vendor at least 90 days prior notice in writing It is clarified that the Vendor shall not terminate this RFP amp the subsequent Agreement for convenience However the Bank will be entitled to terminate this RFP and any subsequent agreement if Vendor breaches any of its obligations set forth in this RFP and any subsequent agreement and Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 41 of 120 GB Bank of Baroda gt Such breach is not cured within thirty 30 Working Days after Bank gives written notice or gt if such breach is not of the type that could be cured within thirty 30 Working Days failure by Vendor to provide Bank within thirty 30 Working Days with a reasonable plan to cure such breach which is acceptable to the Bank Or This Tender and subsequent Agreement shall be deemed to have been terminated by either Party one day prior to the happening of the following events of default gt The other Party becomes unable to pay its debt as they fall due or otherwise enters into any composition or arrangement with or for the benefit of its creditor
33. cover damages loss or liabilities suffered by the Bank arising out of claims made by customer and or regulatory authorities for reasons attributable to breach of obligations under this RFP and subsequent agreement by the Vendor 6 16 Corrupt and Fraudulent Practices 6 16 1 As per Central Vigilance Commission CVC directives it is required that Vendors Suppliers Contractors observe the highest standard of ethics during the procurement and execution of such contracts in pursuance of this policy gt Corrupt Practice means the offering giving receiving or soliciting of anything of values to influence the action of an official in the procurement process or in contract execution AND gt Fraudulent Practice means a misrepresentation of facts in order to influence a procurement process or the execution of contract to the detriment of the Bank and includes collusive practice among vendors prior to or after bid submission designed to establish bid prices at artificial non competitive levels and to deprive the Bank of the benefits of free and open competition Vendors responding to this RFQ need to sign the Integrity Pact IP as per attached Annexure 17 which will be also signed by Banks representative 6 16 2 The Bank reserves the right to reject a proposal for award if it determines that the vendor recommended for award has engaged in corrupt or fraudulent practices in competing for the contract in question 6 16 3 The Bank
34. deviations even if mentioned by us elsewhere either in our proposal or any subsequent deviations sought by us whether orally or in writing and the Bank s decision not to accept any such extraneous conditions and deviations will be final and binding on us Yours faithfully Authorized Signatory Name Designation Vendor s Corporate Name Address Email and Phone Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 63 of 120 GB Bank of Baroda Annexure 09 Manufacturer Authorization Form This letter should be on the letterhead of the OEM Manufacturer duly signed by an authorized signatory To The General Manager IT Bank of Baroda Baroda Sun Tower Bandra Kurla Complex Bandra E Mumbai 400 051 Sir WE Name of the Manufacturer who are established and reputable manufacturers Of ccccccc eee eea eens eeeeeaeees having factories at D E PEE EPE dE and eccerre do hereby authorize M S eon tes who is the vendor submitting its bid pursuant to the Request for Proposal issued by the Bank to submit a Bid and negotiate and conclude a contract with you for supply of equipments manufactured by us against the Request for Proposal received from your Bank by the Bidder and we have duly authorised the Bidder for this purpose The models product s 1er nene proposed in this rate con
35. interface should supports filters based on MID i Card Type transaction status etc for SAWI and MWI IPG solution should show the current status of 9 34 ee the system in display as below 9 35 Number of transaction processed from start to i current 9 36 Transactions per second TPS 9 37 Number of success transaction 9 38 Number of status unknown transaction 9 39 Number of failed transaction with response code 9 40 Total running time in hours minutes and seconds Business decline transactions for the 9 41 day month year 10 Technical decline transactions for the day month year 10 1 Different Flavour Card Acceptance and Other Payment Mode Availability System should support different card variant and 11 should support internet banking mobile banking and other payment platform 11 1 Multi Time Zone Support 112 System should support multi time zone IST configuration 12 Able to process transactions of multiple time zones in the same instance 12 1 Multi Institution Zone Support 13 Support multi institution transaction processing in the same instance 13 1 Multi currency Support 14 System should support multi currency transaction 14 1 Merchant Management System MMS Automated processing of transaction files and 142 generate outgoing file for VISA and Master Card amp update the same in payment register for all currencies amp prepare TTUM Automated processing of Mastercard amp Visa 143 incoming files and updat
36. life cycle 4 9 Support the following on VISA MasterCard IN and OUT files for following also in the respective file formats frequency for other Card like RuPay AMEX etc gt Chargeback Charge back for certain type of un authorised transactions Presentment gt Re presentment Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 75 of 120 GB Bank of Baroda Retrieval request Retrieval response Track fee funds Pre paid card settlement On us card settlement VV VV ON WV Miscellaneous Transactions gt Staging of interchange file multiple times a day 4 10 Facility to settle acquired transactions from the authorization file generated from the proposed solution and subsequently does reconciliation with the settlement file and initiate refunds for all voids 4 11 Facility to upload the currency tables in the system as specified by VISA MasterCard RuPay and other cards from time to time 4 12 Facility to upload the BIN tables in the system as specified by VISA MasterCard RuPay and other cards from time to time 4 13 Reports on settlement reconciliation 4 14 The settlement period can be customized for merchant group of merchant as under Same day Next Day Next Business Day gt 2nd Business Day gt 3rd Business Day gt Customized day 4 15 The settlement timing can be customized for merchant group of merchant as under gt Mu
37. noted that the Bank has no obligation to accept or act on any reason for a late submitted response to RFP The Bank has no liability to any Respondent who lodges a late RFP response for any reason whatsoever including RFP responses taken to be late only because of another condition of responding 2 4 RFP Validity period RFP responses must remain valid and open for evaluation according to their terms for a period of at least 180 days from the RFP opening date The Bank shall have the right at Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 10 of 120 GB Bank of Baroda its sole and absolute discretion to continue the assignment contract on the selected vendor for future requirement for various items activities as described in the RFP after expiry of current assignment period 2 5 Contract period The Contract with the selected vendor will be valid for a period of 5 years from the date of purchase order The contract will be deemed completed only when all the items contracted by the Bank are provided in good condition installed implemented tested and accepted along with the associated documentation provided to Bank s employees as per the requirements of the contract executed between the Bank and the Vendor The Bank will have the right to renegotiate these prices at the end of the contract period 2 6 Requests for Information Recipients are required t
38. or other failure to perform its obligations under the contract is the result of an event of Force Majeure For purposes of this Clause Force Majeure means an event explicitly beyond the reasonable control of the vendor and not involving the vendor s fault or negligence and not foreseeable Such events are Acts of God or of public enemy acts of Government of India in their sovereign capacity strikes political disruptions bandhs riots civil commotions and acts of war If a Force Majeure situation arises the vendor shall promptly notify the Bank in writing of such conditions and the cause thereof within fifteen calendar days Unless otherwise directed by the Bank in writing the vendor shall continue to perform vendor s obligations under this Agreement as far as is reasonably practical and shall seek all reasonable alternative means for performance not prevented by the Force Majeure event In such a case the time for performance shall be extended by a period s not less than duration of such delay If the duration of delay continues beyond a period of three months the Bank and vendor shall hold consultations in an endeavor to find a solution to the problem 6 5 Assignment The vendor agrees that the vendor shall not be entitled to assign any or all of its rights and or obligations under this Tender and subsequent Agreement to any entity including vendor s affiliate without the prior written consent of the Bank If the Bank undergoes a
39. plea of the vendor or changes in the commercial offer for any such assumptions Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 15 of 120 GB Bank of Baroda 3 Project Details 3 1 Introduction and Project Overview Bank of Baroda is one of the largest public sector bank PSU in India with a branch network of over 5000 branches in India and 100 branches offices overseas including branches of our subsidiaries distributed in 25 countries Bank of Baroda is floating the RFP to select a vendor for implementing and maintaining Internet Payment Gateway IPG Solution 3 2 Purpose Bank of Baroda a body corporate constituted under the Banking Companies Acquisition amp Transfer of Undertakings Act 1970 having its Corporate Office at C 26 G Block Bandra Kurla Complex Bandra East Mumbai 400051 hereinafter referred to as the Bank which expression unless repugnant to the context or meaning thereof shall mean and include its successors and assigns intends to issue this bid document hereinafter called RFP to eligible Vendors hereafter called as Bidders Vendors to participate in the competitive bidding for entering into a Contract with the selected vendor for implementing and maintaining Internet Payment Gateway IPG Solution The Bank for this purpose invites proposal from Vendors who are interested in participating in this RFP who
40. product systems or sub systems was supplied by the BIDDER to any other Ministry Department of the Government of India or a PSU at a lower price then that very price with due allowance for elapsed time will be applicable to the present case and the difference in the cost would be refunded by the BIDDER to the BUYER if the contract has already been concluded 7 Independent Monitors 7 1 The BUYER will be appointing Independent External Monitors hereinafter referred to as Monitors for this Pact in consultation with the Central Vigilance Commission Names and Addresses of the Monitors to be given 7 2 The task of the Monitors shall be to review independently and objectively whether and to what extent the parties comply with the obligations under this Pact Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 118 of 120 GB Bank of Baroda 7 3 The Monitors shall not be subject to instructions by the representatives of the parties and perform their functions neutrally and independently 7 4 Both the parties accept that the Monitors have the right to access all the documents relating to the project procurement including minutes of meetings 7 5 As soon as the Monitor notices or has reason to believe a violation of this Pact he will so inform the Authority designated by the BUYER 7 6 The BIDDER s accepts that the Monitor has the right to access without restr
41. reserves the right to declare a firm ineligible either indefinitely or for a stated period of time to be awarded a contract if at any time it determines that the Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 46 of 120 GB Bank of Baroda firm has engaged in corrupt or fraudulent practices in competing for or in executing the contract 6 17 Violation of Terms The Bank clarifies that the Bank shall be entitled to an injunction restraining order right for recovery suit for specific performance or such other equitable relief as a court of competent jurisdiction may deem necessary or appropriate to restrain the vendor from committing any violation or enforce the performance of the covenants obligations and representations contained in this tender document These injunctive remedies are cumulative and are in addition to any other rights and remedies the Bank may have at law or in equity including without limitation a right for recovery of any amounts and related costs and a right for damages 6 18 Transportation and Insurance All the costs should include cost insurance and freight c i f However the Vendor has the option to use transportation and insurance cover from any eligible source Insurance cover should be provided by the vendor till the acceptance of the HW by the Bank The vendor should also assure that the goods would be replaced with no cost t
42. solution should be benchmarked for minimum TPS of 100 and with processing of 1 lakh transactions daily The proposed solution should be highly scalable as per the Bank s business demands and forecast The selected vendor should also support the requisite certifications integration and maintenance compliance etc and day to day operations on 24 7 365 basis Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 66 of 120 GB Bank of Baroda 1 9 The selected vendor should host the solution at Bank s premise advised premise in High Availability mode along with DR and a minimum uptime time of 99 50 1 10 The vendor shall do proactive monitoring and do capacity planning at regular intervals and advise the Bank on Hardware Software upgrades However there should not be any additional cost to the Bank for any software upgrade or Hardware upgrade during the contract period 1 11 The selected vendor should provide a separate Test Development UAT environment 1 12 The vendor shall ensure that in case any of the deployed hardware infrastructure has reached end of lifecycle end of support during the contract period the vendor shall ensure its replacement with no additional cost to the Bank The IPG solution should be scalable as and when desired by the Bank during the contract period 1 13 The proposed solution to integrate with the Bank s CBS and ro
43. subject to Indian Law The place of performance and jurisdiction is the seat of the BUYER 10 Other Legal Actions The actions stipulated in this Integrity Pact are without prejudice to any other legal action that may follow in accordance with the provisions of the extant law in force relating to any civil or criminal proceedings 11 Validity The validity of this Integrity Pact shall be from date of its signing and extend upto 5 years or the complete execution of the contract to the satisfaction of both the BUYER and the BIDDER Seller including warranty period whichever is later In case BIDDER is unsuccessful this Integrity Pact shall expire after six months from the date of the signing of the contract Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 119 of 120 GB Bank of Baroda 11 1 Should one or several provisions of this Pact turn out to be invalid the remainder of this Pact shall remain valid In this case the parties will strive to come to an agreement to their original intentions 12 The parties hereby sign this Integrity Pact at on BUYER BIDDER Name of the Officer Chief Executive Officer Designation Department Witness Witness 1 1 2 2 Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 120 of 120
44. that the originator of the query will gain an advantage by a response to a question then Bank reserves the right to communicate such response to all Respondents The Bank may in its absolute discretion engage in discussion or negotiation with any Respondent or simultaneously with more than one Respondent after the RFP closes to improve or clarify any response 2 7 Notification The Bank will notify the Respondents in writing as soon as practicable after the RFP Evaluation Complete date about the outcome of the RFP evaluation process including whether the Respondent s RFP response has been accepted or rejected The Bank is Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 11 of 120 GB Bank of Baroda not obliged to provide any reasons for any such acceptance or rejection 2 8 Disqualification Any form of canvassing lobbying influence query regarding short listing status etc will be a disqualification 2 9 Language of Tender The Tender prepared by the Vendor as well as all correspondence and documents relating to the Tender exchanged by the Vendor and the Bank and supporting documents and printed literature shall be in English language only 2 10 Formats of Bids The vendors should use the formats prescribed by the Bank in the tender for submitting both technical and commercial bids The Bank reserves the right to ascertain information fro
45. the matter and the BUYER is a Public Sector Undertaking performing its functions on behalf of the President of India NOW THEREFORE To avoid all forms of corruption by following a system that is fair transparent and free from any influence prejudiced dealings prior to during and subsequent to the currency of the contract to be entered into with a view to Enabling the BUYER to obtain the desired said stores equipment at a competitive price in conformity with the defined specifications by avoiding the high cost and the distortionary impact of corruption on public procurement and Enabling BIDDERs to abstain from bribing or indulging in any corrupt practice in order to secure the contract by providing assurance to them that their competitors will also abstain from bribing and other corrupt practices and the BUYER will commit to prevent corruption in any form by its officials by following transparent procedures The parties hereto hereby agree to enter into this Integrity Pact and agree as follows Commitments of the BUYER 1 1 The BUYER undertakes that no official of the BUYER connected directly or indirectly with the contract will demand take a promise for or accept directly or through intermediaries any bribe consideration gift reward favour or any material or immaterial benefit or any other advantage from the BIDDER either for themselves or for any person organisation or third party related to the contract in exchange for an ad
46. the vendor Letter of confirmation self certified letter The Bidder may be an Original Solution Developer OSD or Original Equipment Manufacturer OEM If OSD is partner with OEM then OSD will be single point of contact for Bank for the entire project Letter of confirmation self certified letter Financial The Bidder must have registered a turnover of Re 25 Crore or above in each year during the last three completed financial years 2012 13 2013 14 and 2014 15 Not Audited Financial statements for the financial years 2012 13 2013 14 and 2014 15 Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 52 of 120 GB Bank of Baroda Eligibility Criteria eee Supporting Required inclusive of the turnover of Certified letter from the associate companies Chartered Accountant The CA certificate in this regard should be without any riders or qualification Audited Financial statements for the The Bidder must be net profit after financial years 2012 13 tax making entity from Indian 2013 14 and 2014 15 2 operations only continuously for a the last three years that is financial Certified letter from the years 2012 13 2013 14 and Chartered Accountant 2014 15 The CA certificate in this regard should be without any riders or qualification C
47. to be filled in table gt and it has been agreed that a payment of Rs Rupees H ere only will be made to the vendor representing balance 1096 of the consideration amount against the security of a Bank Guarantee from a Scheduled Commercial Bank 2 Now this deed of guarantee witnesseth that in consideration of BOB agreeing to release a sum of RS o cutn RUPEES Locus arerin aerae rotan nEn only representing balance 10 of the consideration amount payable to the vendor in terms of the said agreement we ee Bank having our head office at EQ and amongst other places a branch at I hereinafter referred to as the guarantor do hereby expressly irrevocably and unreservedly agree and undertake that a In the event of vendor committing breach of any of the undertakings or committing default in fulfilling any obligation arising out of said agreement we cceeeeeeeeeeeeeeeee ees bank shall on demand pay BOB without any demur Hs Rupees oat only and notwithstanding any right the vendor may have against BOB or any disputes raised by the vendor or any suit or proceedings pending in any competent Court of Law in India or otherwise or before any arbitrator and BOB s written Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 107 of 12
48. to the rights of the Parties upon termination or expiry of this Tender and subsequent Agreement Bank shall pay to Vendor within thirty 30 days of such termination or expiry of the following gt All the undisputed fees outstanding till the date of termination Upon the termination or expiry of this Tender and subsequent Agreement gt The rights granted to Vendor shall immediately terminate gt Upon Bank s request with respect to i any agreements for maintenance disaster recovery services or other third party services and any Deliverables not owned by the Vendor being used by Vendor to provide the Services and ii the assignable agreements Vendor shall use its reasonable commercial endeavours to transfer or assign such agreements and Vendor Equipment to Bank and its designee s on commercially reasonable terms mutually acceptable to both Parties Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 42 of 120 GB Bank of Baroda Upon Bank s request in writing Vendor shall be under an obligation to transfer to Bank or its designee s the Deliverables being used by Vendor to perform the Services free and clear of all liens security interests or other encumbrances at a value calculated as stated 6 9 Publicity Any publicity by the vendor in which the name of the Bank is to be used should be done only with the explicit written permission of the Ba
49. 0 GB Bank of Baroda demand shall be conclusive evidence to us that such amount is payable by us under the said contract and shall be binding in all respects on the Guarantor 3 The Guarantor shall not be discharged or released from the aforesaid undertaking and guarantee by any agreement variations made between BOB and the vendor indulgence shown to the vendor by BOB with or without the consent and knowledge of the Guarantor or by any alterations in the obligations of the vendor by any forbearance whether as to payment time performance or otherwise 4 a This guarantee shall remain valid until date which is 3 months after expiry of warranty period or until discharged by BOB in writing b This guarantee shall be a continuing guarantee and shall not be revocable except with the previous written consent of BOB and save as aforesaid it will be in force until the vendor complies with its obligations hereunder c This Guarantee shall not be affected by any change in the constitution of the vendor by absorption with any other body or corporation or dissolution or otherwise and this guarantee will be available to or enforceable against such body or corporation 5 In order to give effect to this guarantee BOB will be entitled to act as if the guarantor were the principal debtor and the guarantor hereby waives all and any of its rights of suretyship 6 This guarantee shall continue to be in force notwithstanding the discharge of
50. 2 Bank of Baroda Request for Proposal Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda 23 November 2015 RFP Reference BCC IT PROC 107 41 GB Bank of Baroda A Important Dates Particulars Timeline 1 RFP Issuance Date 237 November 2015 2 RFP Coordinator Name Contact details Bank 1 Mr Ruchirkumar Makwana Manager IT 2 Contact No 022 66981556 3256 3237 3 Email rfp it procurement bankofbaroda com 4 Postal Address The Chief Manager IT Procurement Bank of Baroda C 34 G Block Baroda Sun Tower 7 Floor Project Office BKC Mumbai 400051 Last Date of Written request for Clarifications Before the Pre bid Meeting 5 00 PM on 1 December 2015 Pre bid Meeting 3 30 PM on 4 December 2015 at Bank of Baroda Baroda Sun Tower Bandra Kurla Complex Mumbai 400051 Last Date of Submission of RFP Response Closing Date 3 30 PM on 21 December 2015 at Bank of Baroda Baroda Sun Tower Bandra Kurla Complex Mumbai 400051 Eligibility Cum Technical Bid Opening Date 4 00 PM on 21 December 2015 at Bank of Baroda Baroda Sun Tower Bandra Kurla Complex Mumbai 400051 Commercial Bid The commercial bids of only those vendors who qualify in both eligibility and technical evaluation will be opened The date for opening of the commercial bid would be communicated separately to the technically eli
51. Application as per the Bank s requirement 4 20 For foreign currency payment system should ask transaction date amp allow payments on later date for Visa Master Rupay Maestro etc then put currency conversion rate through incoming file deduct RRF MDR Service Tax amp prepare payment file Also support manual feeding of currency conversation rate in case of any issue with incoming file 4 21 Update presentment arbitration second chargeback reversal RRF data due register expiry register chargeback history amp all reversals amp prepare file for the same amp manual updating in case of error in incoming file 4 22 Visa Master card Rupay incoming file should process in batch For MC all file TT112 TT113 TTO57 amp TT140 etc auto update foreign currency exchange rate for chargebacks generate reversal entries in file and provide settlement report Process Visa incoming file and provide settlement report and after verification generate reversal entries in file 4 23 Manual payment of hold entry or unreconciled entry or any entry should be available 4 24 Regenerate Full or Partial Network settlement files BASEII IPM etc 4 25 Statement generation breakdown by networks 4 26 Facility to send Presentments amp Retrieval Request Responses for On Us transaction 4 27 Facility to handle incoming chargeback amp Retrieval Requests for On Us transaction 4 28 Email to be sent for each real time transaction to the merc
52. Fee Merchant Portal Usage Fee Fee based on Payment Mode etc gt Specify active date range against each type of fee in the fee plan 2 26 Option to post a fee amount manually with description VVVVVV VV 2 27 More flexible payment frequency Daily Weekly fortnightly Monthly configurable at institution and merchant level 2 28 Calculate Rebates based on merchant turnover and apply during settlement 2 29 Auto posting of chargeback based on classification Reason Code Institution Merchant 2 30 Hold and Auto release payments at transactional and merchant levels 2 31 Multicurrency Settlement 2 32 Generate statements at Chain Merchant and Outlet levels 2 33 Sophisticated statements to capture Discount Rebate and Fee details 2 34 Statement breakdown by networks 2 35 Multicurrency Statements 2 36 Facility to send Presentments amp Retrieval Request Responses for On Us transaction 2 37 Facility to handle incoming chargeback amp Retrieval Requests for On Us transaction 2 38 Portal for Business Operations to perform activities like Search amp view Merchant Outlet Terminal details Latest 5 settlements with drill down facility for each batch gt Place Service requests like Statement Request Complaints Inquiry about discount plan etc Service request tracking system SLA Escalation levels 2 39 Self Care Portal for Merchant to Activities like gt View Statements when statements are generated View Settlement Pay
53. G Solution Bank of Baroda Confidential Page 25 of 120 Baroda spares will be kept as stock during the warranty period at their support office across the country The Vendor shall give an undertaking that sufficient quantity of spares will be kept as stock during the warranty period at their support office across the country 5 1 4 4 3 Transportation forwarding and freight charges of all equipment to the site 5 1 4 4 4 Prices quoted by the Vendor should be inclusive of all taxes duties and levies 5 1 4 5 5 1 4 6 5 1 4 7 etc except Service Tax VAT CST amp Octroi entry tax wherever applicable will be paid extra Octroi entry tax will be paid at actuals on production of original receipt The Vendor is expected to provide a breakup of the taxes indicated in the commercial bid format The Vendor is expected to provide the tax types and tax percentage in both the commercial and masked bids without amounts being submitted in the technical response The Vendor is expected to provide for services which are required to be extended by the Vendor in accordance with the terms and conditions of the contract The Vendor must provide and quote for the product and services as desired by the Bank as mentioned in this RFP Any products services not proposed to be provided by the Vendor will result in the proposal being incomplete which may lead to disqualification of the Vendor End of Sales End of support The Vendor has to
54. Inquiry reversal The solution should able to refund the transaction amount instantly to the customer account for the original debit before settlement period for void or order is cancelled by the customer 3 9 Platform to be supported for processing the transactions gt API gt File uploads gt Direct action of transaction through web interface provided Merchant and Back office 3 10 Validation enabled for checking validating and taking action of whether transaction needs to be approved or rejected at Merchant level in case of any tampering of value on 3D secure leg of the transaction for both online IVR and e commerce transactions 3 11 Ability to show the current and past approval rate on Payment gateway merchant wise product wise 3 12 Convenient access via web Interface to various reports online offline real time transactions biller settlement usage charge back claims status summary etc and admin interface for parameterization monitor control etc 3 13 File Log All transaction has to be logged in to a flat file with a proper delimiter and in encrypted format with reset enable disable option 3 14 Database log All transaction has to be logged in to database with all required data with reset enable disable option 3 15 The log setting should be changed through the configuration manager using a front end Any one log should always be available no transaction should be performed without log All log
55. MPORTANT POINTS TO BE NOTED a The sealed bid envelopes with sub envelopes should be delivered to the RFP Coordinator at the postal address mentioned in point A Important Dates 2 RFP Coordinator Name Contact Details Bank The Bank has established a RFP coordinator to provide a venue for managing vendor relationship and other requirements through the Bank s decision making body for clarification All the queries and communication must be addressed to the RFP coordinator contact personnel from the Bank The RFP response documents should be submitted to the Bank in duplicate in paper copies i e two sets of envelope One containing original and the other having the duplicate set All envelopes should be securely sealed and stamped Any discrepancy between the original amp duplicate the original document will prevail If any envelope is found to contain technical and commercial bid in a single sub envelope or commercials are provided along with the technical bid then that offer will be rejected outright The proposal should be prepared in English in MS Word Excel Powerpoint format All letters must be addressed to the following The General Manager IT Bank of Baroda Baroda Sun Tower C 34 G Block BKC Mumbai 51 Only one submission of response to RFP by each Respondent will be permitted Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential P
56. Merchant 19 5 Hold and Auto release payments at transactional and merchant levels 19 6 Multicurrency Settlement Generate statements at Chain Merchant and 19 7 Outlet levels 19 8 Sophisticated statements to capture Discount Rebate and Fee details 20 Statement breakdown by networks 20 1 Multicurrency Statements 20 2 Facility to send Presentments amp Retrieval Request Responses for On Us transaction 20 3 Facility to handle incoming chargeback amp Retrieval Requests for On Us transaction 20 4 Portal for Business Operations to perform activities like 21 Search amp view Merchant Outlet Terminal details Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 99 of 120 GB Bank of Baroda Sr No Scope and Requirement Customization Required Yes No If Yes Time Required 21 1 Latest 5 settlements with drill down facility for each batch 21 2 Place Service requests like Statement Request Complaints Inquiry about discount plan etc 21 3 Service request tracking system SLA Escalation levels 21 4 Self Care Portal for Merchant to Activities like 21 5 View Statements when statements are generated 21 6 View Settlement Payment Details View rejected or returned payments 22 1 View Disputed Transactions 23 Upload Download scanned images of charge sl
57. Partial Void Preauthorization Authorization Capture at merchant end Inquiry System Admin features The application should be PCI DSS compliant 4 2 The License for the solution to be Enterprise which means unlimited client licenses for Bank s branches in India and its RRBs and subsidiaries and to support new channels during the contract period 4 3 The solution should be implemented at Bank s Data Centre and Disaster Recovery Centre and should have a separate test set up 4 4 Add Card View Card 4 5 View Velocity Maintain Velocity currency wise and period to be self defined by bank Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 90 of 120 GB Bank of Baroda Sr Customization If Yes N Scope and Requirement Required Time Yes No Required 46 View and Maintain System Parameters and System Response Code 47 View and maintain lookup and 3D secure Mapping Maintain maximum volume check and velocity 48 Merchant wise with currency Daily WeeklyWnonthly Period to be self defined by bank 49 Register new Merchants super sub independent SSL MOTO 4 10 Mark Merchant Status as Pending or Rejected Merchant Group Management Modify Merchant 4 11 Regenerate Merchant Key 4 12 A
58. T or any new taxes other than excise custom duties other duties and associated government levies introduced after the submission of vendor s proposal shall be passed on or adjusted to the Bank Local entry tax and octroi will be paid on actuals based on receipt provided If the Vendor makes any conditional or vague offers without conforming to these guidelines the Bank will treat the prices quoted as in conformity with these guidelines and proceed accordingly Local entry taxes octroi whichever is applicable if any will be paid by the Bank on production of relative invoices payment receipts documents Necessary documentary evidence should be produced for having paid the customs excise duty sales tax if applicable and or other applicable levies If any Tax authorities of any state including Local authorities like Corporation Municipality etc or any Government authority or Statutory or autonomous or such other authority imposes any tax charge or levy or any cess charge other than VAT or CST amp entry tax or octroi and if the Bank has to pay the same for any of the items or supplies made here under by the Vendor for any reason including the delay or failure or inability of the Vendor to make payment for the same the Bank has to be reimbursed such amounts paid on being intimated to the Vendor along with the documentary evidence If the Vendor does not reimburse the amount within a fortnight the Bank shall adjust the amount out of
59. Technical The bidder should be ISO 9001 and ISO 27001 certified The Co si iea 1 proposed payment gateway and pour AME access control server solution should be PCI DSS certified If vendor partner of Original Solution Developer OSD Original Equipment Manufacturer OEM is not able to fulfill its om 2 obligation to support the solution applicable from OSD product during the contract period NU ot the OEMs naed io OSD OEM will have to ensure b submitted support as per contract An undertaking from the OSD OEM to this effect must be submitted Must have authorization from OSD M LM ERU is 3 OEM as applicable to quote for applicable from OSD Agir produets each of the OEMs If OSD is bidding directly they Letter of confirmation from 4 cannot submit another bid with any OSD in case if OSD is vendor bidding directly One vendor can bid only with one l 5 OSD and similarly one OSD can LENET Ol COMMIT ANON STONE ene the vendor and OSD bid with only one vendor Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 53 of 120 GB Bank of Baroda S No Eligibility Criteria Complied Yes No Supporting Required D Experience amp Support Infrastructure Bidder should have implemented and or managed Payment Gateway Solution successfully for minimum 02 years during the last 03 years for at least 02 Ban
60. The BIDDER declares that no previous transgression occurred in the last three years immediately before signing of this Integrity Pact with any other company in any country in respect of any corrupt practices envisaged hereunder or with any Public Sector Enterprise in India or any Government Department in India that could justify BIDDER s exclusion from the tender process The BIDDER agrees that if it makes incorrect statement on this subject BIDDER can be disqualified from the tender process or the contract if already awarded can be terminated for such reason Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 116 of 120 GB Bank of Baroda 4 4 1 4 2 4 3 4 4 Earnest Money Security Deposit While submitting commercial bid the BIDDER shall deposit an amount shall be specified in RFP as Earnest Money Security Deposit with the BUYER through any of the following instruments i Bank Draft or a Pay Order in favour of Bank of Baroda ii A confirmed guarantee by an Indian Nationalised Bank other than Bank of Baroda promising payment of the guaranteed sum to the BUYER on demand within three working days without any demur whatsoever and without seeking any reasons whatsoever The demand for payment by the BUYER shall be treated as conclusive proof of payment iii Any other mode or through any other instrument to be specified in the RFP T
61. The log setting should be changed through the configuration manager using a front end Any one log should always be available no transaction should be performed without log All logs data should be encrypted and stored only through the front end tool designed to view the log should be capable of displaying the data no plain text should be stored in the log No of Enterprise licenses should be unlimited 9 1 Improved MIS and Alert Mechanism 9 2 The merchant portal should provide the following features 9 3 Display the profile of the merchant including name address email phone no address and designated account number 9 4 Merchant can raise request for change in address phone no email account number and Bank personnel to verify such requests from the admin module 9 5 Merchant can raise support ticket from the portal Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 93 of 120 GB Bank of Baroda Sr No Scope and Requirement Customization Required Yes No If Yes Time Required for any issue faced in integration payment settlement and dispute 9 6 Merchant can download reports all transaction settlement types refund partial and full all Chargeback Potential arbitration compliance 2nd CB reversals representment RRF due and paid from the po
62. YER 5 1 8 To recover all sums paid in violation of this Pact by BIDDER s to any middleman or agent or broker with a view to securing the contract 5 1 9 In cases where irrevocable Letters of Credit have been received in respect of any contract signed by the BUYER with the BIDDER the same shall not be opened 5 1 10 Forfeiture of Performance Bond in case of a decision by the BUYER to forfeit the same without assigning any reason for imposing sanction for violation of this Pact 5 2 The BUYER will be entitled to take all or any of the actions mentioned at para 6 1 i to x of this Pact also on the Commission by the BIDDER or any one employed by it or acting on its behalf whether with or without the knowledge of the BIDDER of an offence as defined in Chapter IX of the Indian Penal code 1860 or Prevention of Corruption Act 1988 or any other statute enacted for prevention of corruption 5 3 The decision of the BUYER to the effect that a breach of the provisions of this Pact has been committed by the BIDDER shall be final and conclusive on the BIDDER However the BIDDER can approach the Independent Monitor s appointed for the purposes of this Pact 6 Fall Clause The BIDDER undertakes that it has not supplied is not supplying similar product systems or subsystems at a price lower than that offered in the present bid in respect of any other Ministry Department of the Government of India or PSU and if it is found at any stage that similar
63. age 14 of 120 GB Bank of Baroda g All responses would be deemed to be irrevocable offers proposals from the Respondent and may if accepted by the Bank form part of the final contract between the Bank and selected Respondent h The response should be organized and all the pages of the proposal including annexure and documentary proofs should be numbered and be signed by the authorized signatory i Unsigned responses would be treated as incomplete and are liable to be rejected 2 13 Earnest Money Deposit The vendors will have to submit the Earnest Money Deposit EMD Bid Security while submitting their bid at the rate stipulated by the bank in point A Important Dates 9 Bid Security Earnest Money Deposit The earnest money deposit is required to protect the Bank against the risk of Vendor s conduct The Earnest Money Deposit shall be denominated in the Indian Rupees only and shall be in the form of a Demand Draft favoring Bank of Baroda payable at BKC Mumbai or a bank guarantee of an equal amount issued by a Commercial Bank located in India other than Bank of Baroda which is valid for 8 months in the form provided in the RFP Annexure 04 Bid Security Form Any bid not secured in accordance with the above will be rejected by Bank of Baroda as non responsive The earnest money deposit of a vendor may be forfeited or the bank guarantee in lieu of EMD may be invoked by the Bank if the vendor withdraws its
64. ake a comment statement representation Manufacturers Authorization Form Annexure 09 The Vendor should furnish a letter from original equipment manufacturer authorizing the Vendor to quote for OEM s product in response to the RFP from the Bank The said letter should also offer to extend the required warranty from the OEM in respect of the items stipulated in the RFP Further the Vendor Undertaking on Information Security Annexure 10 The Vendor should furnish a letter both from the original equipment manufacturer wherever applicable and also from the Vendors end providing an undertaking on Information Security of Authenticity for HW and also the solution supplied This undertaking from both OEM and the vendor is on Information security as per regulatory requirement The Vendor shall perform its obligations under this Tender as an independent contractor and may engage subcontractors to perform any of the Deliverables or Services with prior permission from the Bank Neither this Tender nor the Vendors performance of obligations under this Tender shall create an association partnership joint venture or relationship of principal and agent master and servant or employer and employee between the Bank and the Vendor or its employees subcontractor and neither Party shall have the right power or authority whether expressed or implied to enter into or assume any duty or obligation on behalf of the other Party The Vendor shall solel
65. al and full all Chargeback Potential arbitration compliance 2nd CB reversals re presentment RRF due and paid from the portal for any user specified period 1 7 5 Transaction report should contain settled amp unsettled transactions 1 7 6 Detail Transaction Search Report Merchant web interface amp SAWI text CSV PDF and view Contains following M ID TRN ARN date amp time of transaction card type card number merchant name chargeback data V reversal data potential chargeback data arbitrationpartial amp full refunds settlement amount charges settlement date cvv cvc 3 d secure rrf amounts rrf to be paid date and all other parameters 1 7 7 Basic Transaction search report 1 7 8 Advanced Transaction Search Report 1 7 9 Search Transaction with Card no 1 7 10 Search for pre auth transactions Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 83 of 120 GB Bank of Baroda 1 7 11 Merchant Snapshot Summary Report merchant name wise total transaction no amp amount amp date it period it should be merchant wise and all merchant 1 7 12 Refund Report 1 7 13 Transaction History Report it should allow to view download all reports Txn wise payment report card type wise Visa master Rupae other card category wise Debit Ldebit credit From date to date Chargeback partial full RRF settlements GL PLwise refund Partia
66. ank s Operations and its RRBs and subsidiaries and to support new channels during the contract period The solution to be installed at Bank s Data Centre and Disaster Recovery centre Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 17 of 120 GB Bank of Baroda The Vendor will implement and maintain the complete IPG Solution requirements in terms of Application Servers databases and any other equipment required to implement the solution 3 5 Disaster Recovery Mechanism The proposed system must be capable of and compatible for Disaster Recovery Implementation The successful vendor should describe the provisions for disaster recovery and show that the proposed solution facilitates disaster recovery The vendor needs to submit the technical architecture relating to data replication between primary and secondary site 3 6 Service Levels and Uptime Guarantee For details please refer to Annexure 12 that details the service levels Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 18 of 120 GB Bank of Baroda 4 Evaluation process A two stage process is adopted for selection of the vendor gt Stage 1 Eligibility Cum Technical Bid gt Stage 2 Commercial Bid During evaluation of the Tenders the Bank at its discretion may ask the Vendor for clarification in resp
67. ants to new system with minimum technical changes required at merchant s end 1 1 12 There should be customize template option of payment page attached as excel file PG_template xlsx 1 1 13 There should be no dependency of Base 24 Switch for authorization of transactions 1 1 14 The solution should provide customized SSL page for merchants SSL page look and feel matching with merchant website and should have a provision of default SSL page 1 1 15 The landing page should be a secure page where merchant can show options to process payment through following channels Debit card through VBV MSC and PIN for Rupay cards Credit card through VBV and MSC Debit card ATM PIN Internet Banking Mobile Banking IMPS Pull Push merchant payment O29 29 5 p Prepaid cards g Mobile wallet 1 1 16 The following transaction types to be supported enabled for merchant and Bank both a Sale Refund Full Multiple Partial Void Preauthorization Authorization 9 gap p Inquiry 1 2 System Admin features 1 2 1 The application should be PCI DSS compliant 1 2 2 The License for the solution to be Enterprise which means unlimited client licenses for Bank s branches in India and its RRBs and subsidiaries and to support new channels during the contract period 1 2 3 The solution should be implemented at Bank s Data Centre and Disaster Recovery Centre and should have a separate test set up 1 2 4 Add Card View Card Re
68. arnest Money Deposit in Or the form of Bank Guarantee Annexure 04 7 Undertaking Letter Annexure 05 8 Conformity with Hard Copy Annexure 07 9 Conformity Letter Annexure 08 10 Manufacturer Authorisation Form Annexure 09 11 Undertaking of Information Security Annexure 10 12 Executive Technical Summary Vendor to provide 13 Copy of the tender document along with the Vendor to provide addendum duly sealed and signed on all the pages of the document 14 CD containing soft copy of the Annexures and Vendor to provide the scanned copies of supporting documents 15 Masked price bid Please note that the Annexure 16 masked price bid should be exact reflection of the commercial bid except that the masked price bid should not contain any financial information 16 Integrity Pact Annexure 17 17 Letter of authorization from the company Vendor to provide authorizing the person to sign the tender response and related documents Authorized Signatory Name Designation Vendor s Corporate Name Address Email and Phone Date Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 50 of 120 GB Bank of Baroda Commercial Bid envelope to contain the following Section Section Heading Proforma Given 1 Covering letter on submission of Commercial Bid Vendor to provide Conformity with Hard Copy Annexure 07 Commercial Bid
69. ast 3 years work and completion of implementation should be submitted along with the response Maximum marks 10 Product Demonstration at Bank end and or Client visit where Demonstration the proposed solution is implemented Evaluation on Presentation cum the following Parameters interview Parameters Max Marks Quality of Presentation 5 The Technical features as part of 40 50 Technical Requirement is available as part of the present solution or needs to be customizable Scalability Future 5 Technical Criteria Demonstration of in depth understanding of the Bank 40 Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 19 of 120 GB Bank of Baroda Criteria Evaluation Parameters Sub Scores compliance as per project requirements through the submitted technical Technical proposal The Technical features as part of Technical Specification Requirement is available as part of the present Annexure 11 solution or needs to be customizable Demonstration at Bank end and or Client visit where the proposed solution is implemented TOTAL MARKS 100 Copies of Work order and client reference to be provided Credentials and other evaluation criteria will be computed as of RFP Date The vendor should present and demonstrate the proposed solution which will be evaluated on functional requirement given in the RFP Furthe
70. ast Date of Submission of RFP Response Closing Date would be considered late and would be liable to be rejected All responses should be in English language All responses by the vendor to this tender document shall be binding on such vendor for a period of 180 days after opening of the commercial bids All responses including commercial and technical bids would be deemed to be irrevocable offers proposals from the vendors and may be accepted by the Bank to form part of final contract between the Bank and the selected vendor Vendors are requested to attach a letter from an authorized signatory attesting the veracity of information provided in the responses Unsigned responses would be treated as incomplete and are liable to be rejected The technical and commercial bid submitted cannot be withdrawn modified after the last date for submission of the bids unless specifically permitted by the Bank In case due to unavoidable circumstances the Bank does not award the contract within six months from the last date of the submission of the commercial bids and there is a possibility to award the same within a short duration the vendor would have the choice to maintain the EMD or bank guarantee in lieu of EMD with the Bank or to withdraw the bid and obtain the security provided Either the Indian agent on behalf of the principal OEM or Principal OEM itself can bid but both cannot bid simultaneously for the same solution in this tender If an ag
71. atrion should allow customer to make secure payment without leaving merchant s website 2 15 For integration a standard parameter input file to the merchant will be provided wherein the details will be captured and provision of configuration for this is required in the solution With this the integration with the merchant should be completed in one step 2 16 Direct support for first time integration technical issue resolution training and manual for support is required Merchant integration process manual and demo is required to be provided by the vendor 2 17 Reports error log description which would help the technical support team to trouble shoot at the time of merchant integration 2 18 The proposed solution to provide admin module with the following features gt Add card type for individual merchants gt Add currency country for individual merchants gt Set velocity check threshold limit value and volume for individual merchants on per transaction total daily limit monthly limit period to be self defined by bank Other configurable parameters as explained above 3 Technical functionalities to be supported by the proposed solution 3 1 The proposed IPG switch to be certified with VISA Mastercard and NPCI etc for credit amp debit card acquiring The solution to have the capability of full fledged switch maintain BIN table and directly interface with the Payment Networks 3 2 The Solution to have feature to
72. authority to enter into Agreements and perform its obligations there under The execution delivery and performance of terms and conditions under Agreements by such Party and the performance of its obligations there under are duly authorized and approved by all necessary action and no other action on the part of such Party is necessary to authorize the execution delivery and performance under an Agreement The execution delivery and performance under an Agreement by such Party 5 3 10 1 Will not violate or contravene any provision of its documents of incorporation 5 3 10 2 Will not violate or contravene any law statute rule regulation licensing requirement order writ injunction or decree of any court governmental instrumentality or other regulatory governmental or public body agency or authority by which it is bound or by which any of its properties or assets are bound 5 3 10 3 Except to the extent that the same have been duly and properly completed or obtained will not require any filing with or permit consent or approval of or license from or the giving of any notice to any court governmental instrumentality or other regulatory governmental or public body agency or authority joint venture party or any other entity or person whatsoever 5 3 10 4 To the best of its knowledge after reasonable investigation no representation or 5 3 11 warranty by such Party in this Agreement and no document furnished or to be fur
73. ay Amex etc amp on card category i e local debit card credit card foreign card and commercial card MDR borne by Card holder or Merchant Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 85 of 120 GB Bank of Baroda 2 7 For foreign currency payment system should ask transaction date Visa Master RuPay Maestro etc then ask currency conversion rate deduct RRF MDR Service Tax amp prepare payment TTUM 2 8 MMS should support Foreign currency payments with hold register and later entry of currency conversion rate amp allow payments on later date with RRF debit and generate these entry in TTUM 2 9 Update presentment arbitration second chargeback reversal RRF data due register expiry register chargeback history amp all reversals amp prepare TTUM for the same 2 10 Generate TTUM for 1st and 2nd chargeback chargeback charges Re presentment Reversal and Arbitration etc 2 11 Master card incoming file should process in batch For all file TT112 TT113 amp TT140 allow to put foreign currency exchange rate for chargeback generate reversal entries in TTUM and provide settlement report 2 12 Process Visa incoming file and provide settlement report and after verification generate reversal entries in TTUM 2 13 From Master Card incoming TT057 file system should take exchange rate date wise 2 14 Manual payment of hold entry or un reconciled e
74. ayment Gateway IPG Solution We hereby undertake that the proposed hardware software to be supplied will be free of malware free of any obvious bugs and free of any covert channels in the code of the version of the application being delivered as well as any subsequent versions modifications done Yours faithfully Authorized Signatory Name Designation Vendor s Corporate Name Address Email and Phone Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 65 of 120 GB Bank of Baroda Annexure 11 Technical Requirement Project Scope A Project Scope Bank will award the contract to the successful vendor and the vendor should deliver the service with the following scope 1 Broad Scope of Work 1 1 A vendor should act as a System Integrator for providing an end to end Payment Gateway Solution that supports and enables e payments and e commerce on a CAPEX model including hardware operating system application software fraud monitoring merchant reconciliation settlement system database middleware third party utilities if any and installation testing commissioning warranty annual maintenance required guaranteed uptime etc The solution is to be made available in Bank s DC and DR site The License for the solution to be Enterprise which means unlimited client licenses for the Bank RRBs and subsidiaries unlimited number of me
75. ccordingly 1 7 28 Also allow MDR for different range of transactions eg for L Debit transaction between 0 to Rs 2000 MDR will be 0 75 S T for 2001 to 5000 1 for 5001 to 10000 1 1 10000 and above 1 2 Service tax added at merchant end Y N 1 7 29 Process transaction only if specified conditions fulfilled merchant per transaction limit currency wise no of transactions per card allowed limit daily weekly monthly period to be self defined by bank check negative bin list YAN check block bin card Y N card type allowed domestic Y N international Y N commercial Y N Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 84 of 120 GB Bank of Baroda 1 7 30 The solution should provide web base transaction monitoring interface to display of transaction statistics which includes success ratio key merchant statistics TPS 1 7 31 Real Time Transaction Monitoring and analysis interface should supports filters based on MID Card Type transaction status etc for SAWI and MWI 1 7 32 IPG solution should show the current status of the system in display as below 1 7 33 Number of transaction processed from start to current 1 7 34 Transactions per second TPS 1 7 35 Number of success transaction 1 7 36 Number of status unknown transaction 1 7 37 Number of failed transaction with response code 1 7 38 Total running time in hours minutes and
76. ch of the contract shall be referred to arbitration by a sole Arbitrator acceptable to both parties OR the number of arbitrators shall be three with each side to the dispute being entitled to appoint one arbitrator The two arbitrators appointed by the parties shall appoint a third arbitrator shall act as the chairman of the proceedings Arbitration will be carried out at Bank s office that placed the order The Arbitration and Conciliation Act 1996 or any statutory modification thereof shall apply to the arbitration proceedings The arbitral award shall be in writing state the reasons for the award and be final and binding on the parties The award may include an award of costs including reasonable attorneys fees and disbursements Judgment upon the award may be entered by any court having jurisdiction thereof or having jurisdiction over the relevant Party or its assets 6 2 Governing Laws The subsequent contract shall be governed and construed and enforced in accordance with the laws of India applicable to the contracts made and to be performed therein and both Parties shall agree that in respect of any dispute arising upon over or in respect of any of the terms of this Agreement only the courts in Mumbai shall have exclusive jurisdiction to try and adjudicate such disputes to the exclusion of all other courts 6 3 Notices and other Communication If a notice has to be sent to either of the parties following the signing of the contract it
77. chitecture should reduce or remove the dependency of technology kit for merchant integration support all platforms i e Magento PHP ASP NET JSP Perl ROR NOTE and shopping cart API in i e Cubecart Joomla opencart oscommerce xcart cs cart zen cart wordpress whmcs nop commerce martjack buildabazar drupal interspire magento go moodle prestashop virtuemart etc Whatever currently available in market 1 5 The system architecture to support any future integration with IPG should also be feasible with or without major change 1 6 API for iFrame through which collect card credentials accept payment on merchant check out page iFrame integration should allow customer to make secure payment without leaving merchant s website 1 7 Necessary API and SDK is required to be shared with the Bank existing merchant migration should be easily adoptable without any major change 1 8 The API kit for integration with the merchant s website should have a landing page from the merchant s website to ease the migration process of the existing merchants 1 9 The integration setup should support server to server communication query payment gateway database for transaction status 1 10 Our transaction page should be designed using responsive web design approach it should optimize the page for any device be it smart phones tablets desktops and laptops Payment page should contain Debit Card
78. d 3D secure Mapping 3 20 The solution should provide secure web interface to merchant billers partners for viewing of transaction transaction status upload and downloads of files file fields and formats should be customizable for merchant s i e vary from merchant to merchant in secure manner 3 21 The system should support online real time comprehensive and customizable management dashboard 3 22 The solution should provide comprehensive audit trail and logging for various activities like reporting admin transaction processing userids etc at various stages of transaction flow 3 23 The solution should support Shopping Cart Facility 3 24 The solution should support multi institution multi channel multi currency multi participant multi merchant configuration It should also have facility to support and monitor sub super merchants with their nodes 3 25 The solution should have the ability to process only authorization leg in a specific requirement where the authentication is done directly by merchant or through third party processors TPP 3 26 Reports All reports MIS should be easily downloadable and it should support output in xls csv txt and pdf formats with provision for password protection 3 27 Transaction report should contain settled amp unsettled transactions System should generate automated email for detailed Merchant statements for settlement chargeback chargeback representment Chargeback reversal
79. d to indicate the claims of ownership and or secrecy or otherwise Except as otherwise provided in this Tender the Parties shall not use nor reproduce for use in any way any Confidential Information The Parties agrees to protect the Confidential Information of the other with at least the same standard of care and procedures used to protect its own Confidential Information of similar importance but at all times using at least a reasonable degree of care If the vendor hires another person to assist it in the performance of its obligations under this RFP or assigns any portion of its rights or delegates any portion of its responsibilities or obligations under this Tender and subsequent Agreement to another person it shall cause its assignee or delegate to be bound to retain the confidentiality of the Confidential Information in the same manner as the vendor is bound to maintain the confidentiality The prior permission of bank is mandatory for any assignment by vendor to any other parties The Receiving Party shall at all times regard preserve maintain and keep as secret and confidential all Confidential Information and Confidential Materials of the Disclosing Party howsoever obtained and agrees that it shall not without obtaining the written consent of the Disclosing Party Disclose transmit reproduce or make available any such Confidential Information and materials to any person firm Company or any other entity other than its directors
80. dditional period of twelve months from the date of such replacement correction of defects e Incase of significant failures of specific component entire HW has to be replaced with new ones in proactive manner The proactive action has to be taken immediately without affecting the banks day to day functioning and in a mutually convenient time The proactive action plan is required to be submitted well in advance The principal Vendor is required to ensure that this kind of situation never arises Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 33 of 120 GB Bank of Baroda 5 5 3 Payment Terms The Vendor must accept the payment terms proposed by the Bank The commercial bid submitted by the Vendors must be in conformity with the payment terms proposed by the Bank Any deviation from the proposed payment terms would not be accepted The Bank shall have the right to withhold any payment due to the vendor in case of delays or defaults on the part of the vendor Such withholding of payment shall not amount to a default on the part of the Bank If any of the items activities as mentioned in the price bid is not taken up by the bank during the course of the assignment the bank will not pay the professional fees quoted by the vendor in the price bid against such activity item The payment will be released as follows a Delivery of Hardware Appliances 70 of
81. disbursements incurred therein or incidental thereto or damage whether foreseeable or not Losses suffered by any person acting on or refraining from acting because of any presumptions or information whether oral or written and whether express or implied including forecasts statements estimates or projections contained in this RFP document or conduct ancillary to it whether or not the Losses arises in connection with any ignorance negligence inattention casualness disregard omission default lack of care immature information falsification or misrepresentation on the part of the Bank or any of its directors officers employees contractors representatives agents or advisers Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 49 of 120 GB Bank of Baroda Annexure 01 Bid Table of Contents Eligibility Cum Technical Bid to contain the following Section Section Heading Proforma Given 1 Covering letter certifying eligibility criteria Vendor to provide compliance 2 Eligibility criteria compliance with vendor Annexure 02 comments 3 Credential letters Purchase orders Vendor to provide Supporting documents 4 Application Money Demand Draft Vendor to provide 5 Bid Security Letter Annexure 03 6 Bid Security Earnest Money Deposit Vendor to provide Or DD Bid Security Form E
82. ditions fulfilled merchant per transaction limit currency wise no of transactions per card allowed limit daily weekly monthly period to be self defined by Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 92 of 120 GB Bank of Baroda Sr No Scope and Requirement Customization Required Yes No If Yes Time Required bank check negative bin list Y N check block bin card Y N card type allowed domestic Y N international Y N commercial Y N 8 13 Date range seasonal velocities and configurable Velocity Templates 8 14 Multiple transaction attempts from the same card merchant wise blocking of domestic and international cards 8 15 Enable Disable on screen log 8 16 Enable Disable file log 8 17 Enable Disable database log 8 18 Reset on screen log 8 19 Quick screen log should show all transaction messages on screen should have at least 100 transaction record on screen with limited data with no compromise to security Option to clear the on screen log should be available to wipe the data as and when required 8 20 File Log All transaction has to be logged in to a flat file with a proper delimiter and in encrypted format 8 21 Database log All transaction has to be logged in to database with all required data 8 22
83. ditions of the Contract We undertake to pay the Purchaser up to the above amount upon receipt of its first written demand without the Purchaser having to substantiate its demand provided that in its demand the purchaser will note that the amount claimed by it is due owing to the occurrence of one or both of the two conditions specifying the occurred condition or conditions This guarantee will remain in force up to and including 90 days after the period of the bid validity and any demand in respect thereof should reach the Bank not later than the above date Notwithstanding any other term contained herein a this guarantee shall be valid only up to Insert Guarantee End Date whereupon it shall automatically expire irrespective of whether the original guarantee is returned to the Bank or not and b the total liability of Bank under this guarantee shall be limited to Rs l Rupees only Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 57 of 120 GB Bank of Baroda Place SEAL Code No SIGNATURE NOTE 1 VEDNOR SHOULD ENSURE THAT THE SEAL amp CODE NO OF THE SIGNATORY IS PUT BY THE BANKERS BEFORE SUBMISSION OF BG 2 STAMP PAPER IS REQUIRED FOR THE BG ISSUED BY THE BANKS LOCATED IN MUMBAI Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 58 of 120 GB Bank of Ba
84. e RFP Under no circumstances BOB shall be liable to the selected vendor for direct indirect incidental consequential special or exemplary damages arising from termination of this Agreement even if BOB has been advised of the possibility of such damages such as but not limited to loss of revenue or anticipated profits or lost business It is expressly agreed between the Parties that for any event giving rise to a claim Bank shall have the right to make a claim including claims for indemnification under the procurement in this RFP against vendor 6 23 Grievance Redressal Any vendor who claims to have a grievance against a decision or action with regards to the provisions of this RFP may file a request to General Manager IT at gm it bcc Qbankofbardoa com It may please be noted that the grievance can be filed by only that vendor who has participated in Procurement proceedings in accordance with the provisions of this RFP Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 48 of 120 GB Bank of Baroda 7 Disclaimer Subject to any law to the contrary and to the maximum extent permitted by law the Bank and its directors officers employees contractors representatives agents and advisers disclaim all liability from any loss claim expense including without limitation any legal fees costs charges demands actions liabilities exoenses or
85. e details given in this Section 2 2 Registration of RFP Response Registration of RFP response will be affected by the Bank by making an entry in a separate register kept for the purpose upon the Bank receiving the RFP response in the above manner The registration must contain all documents information and details required by this RFP If the submission to this RFP does not include all the documents and information required or is incomplete or submission is through Fax mode the RFP is liable to be summarily rejected All submissions including any accompanying documents will become the property of the Bank The Recipient shall be deemed to have licensed and granted all rights to the Bank to reproduce the whole or any portion of their submission for the purpose of evaluation to disclose the contents of the submission to other Recipients who have registered a submission and to disclose and or use the contents of the submission as the basis for any resulting RFP process notwithstanding any copyright or other intellectual property right of the Recipient that may subsist in the submission or accompanying documents 2 3 Late RFP Policy RFP responses received after the deadline for lodgment of RFPs may be registered by the Bank and may be considered and evaluated by the evaluation team at the absolute discretion of the Bank Respondents are to provide detailed evidence to substantiate the reasons for a late RFP submission It should be clearly
86. e of work Approach Work plan Personnel schedule Curriculum Vitae Experience in related projects etc You are also requested to provide a reference of the page number state the clarification point and the comment suggestion deviation that you propose as shown below Name of the Respondent Contact Person from Respondent in case of need Name Tel No e Mail ID Sr Page Point Clarification point as Comment Suggestion No Section stated in the tender Deviation document 1 2 3 4 5 6 7 8 9 Authorized Signatory Name Designation Vendor s Corporate Name Address Email and Phone Date Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 61 of 120 GB Bank of Baroda Annexure 07 Conformity with Hardcopy Letter This letter should be on the letterhead of the bidder duly signed by an authorized signatory To The General Manager IT Bank of Baroda Baroda Sun Tower Bandra Kurla Complex Bandra E Mumbai 400 051 Sir Sub RFP Implement amp Maintain Internet Payment Gateway IPG Solution Further to our proposal dated in response to the Request for Proposal Bank s tender No hereinafter referred to as RFP issued by Bank of Baroda Bank we hereby covenant warrant and confirm as follows The soft copies of th
87. e proposal submitted by us in response to the RFP and the related addendums and other documents including the changes made to the original tender documents issued by the Bank conform to and are identical with the hard copies of aforesaid proposal submitted by us in all respects Yours faithfully Authorized Signatory Name Designation Vendor s Corporate Name Address Email and Phone Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 62 of 120 GB Bank of Baroda Annexure 08 Conformity Letter This letter should be on the letterhead of the bidder duly signed by an authorized signatory To The General Manager IT Bank of Baroda Baroda Sun Tower Bandra Kurla Complex Bandra E Mumbai 400 051 Sir Sub RFP Implement amp Maintain Internet Payment Gateway IPG Solution Further to our proposal dated in response to the Request for Proposal Bank s tender No hereinafter referred to as RFP issued by Bank of Baroda Bank we hereby covenant warrant and confirm as follows We hereby agree to comply with all the terms and conditions stipulations as contained in the RFP and the related addendums and other documents including the changes made to the original tender documents issued by the Bank shall form a valid and binding part of the aforesaid RFP document The Bank is not bound by any other extraneous matters or
88. e to the following minimum Service Levels gt Any fault issue defect failure intimated by Bank through any mode of communication like call e mail fax etc are to be acted upon so as to adhere to the service levels Business Service Downtime and Deterioration shall be the key considerations for determining Penalties that would be levied on the Successful Vendor gt The Vendor should have 24X7 monitoring escalation and resolution infrastructure gt Onsite support engineer L2 level for initial 1 year for smooth rollout issue redressal handholding training etc Thereafter rate contract for L2 level engineer gt Time bound problem addressing team onsite offsite for the complete contract period gt Vendor to arrange for updation required in the system to meet the changes suggested by RBI Govt of India Visa Master Card NPCI towards compliance as part of ATS at no extra cost to bank for the entire contract period Any delay in meeting the timelines would result in penalty Vendor will have to guarantee a minimum uptime of 99 5 calculated on a monthly basis Application availability along with the requisite hardware appliance as provided by the vendor will be 99 5 on 24x7x365 The penalty will be calculated as per the details given below Uptime percentage 100 less Downtime Percentage Downtime percentage Unavailable Time divided by Total Available Time calculated on a monthly basis Total Available Time
89. ect of its tender The request for clarification and the response shall be in writing and no change in the substance of the tender shall be sought offered or permitted The Bank reserves the right to accept or reject any tender in whole or in parts without assigning any reason thereof The decision of the Bank shall be final and binding on all the vendors to this document and bank will not entertain any correspondence in this regard 4 1 Eligibility Cum Technical Bid Eligibility criterion for the Vendor to qualify this stage is clearly mentioned in Annexure 02 Eligibility Criterion Compliance to this document The vendor would need to provide supporting documents as part of the eligibility proof The technical bids of only those vendors who qualify in the eligibility criteria will be evaluated The vendor needs to achieve a cut off score of 70 marks in this evaluation stage to be qualified for commercial bid opening Only those vendors who achieve the specified cut off scores would be short listed for Commercial Bid Evaluation The Technical Proposal will be evaluated for technical suitability and the criteria for evaluation of technical bids are as under Criteria Evaluation Parameters Sub Scores The number of For each Implementation 2 Implementations Additional Marks for implementation in any Banking completed In the Financial Insurance Sector in India Proof of such 2 l
90. ed reconciliation reversal register and chargeback register etc amp prepare TTUM 14 4 MMS should support INR payments with facilities Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 96 of 120 GB Bank of Baroda Sr No Scope and Requirement Customization Required Yes No If Yes Time Required like any transaction hold 14 5 Rolling reserve deduction amp payment register Rolling reserve fund should be deducted from daily payments and kept in a RRF account and on any due date e g 90 days all eligible entries should come in TTUM for RRF payment 14 6 Hold facility for Rolling reserve fund and availability of placing future payment date 14 7 Flexibility in MDR calculation like defined percentage with min max amount below above amp for any range of amount on the basis of card type i e Visa Master Rupay Amex etc amp on card category i e local debit card credit card foreign card and commercial card MDR borne by Card holder or Merchant 14 8 For foreign currency payment system should ask transaction date Visa Master Rupay Maestro etc then ask currency conversion rate deduct RRF MDR Service Tax amp prepare payment TTUM 14 9 MMS should support Foreign currency payments with hold register and later entry of currency conversion rate amp allow payments on late
91. eferred to as Vendor has submitted its proposal and response ofe le hereinafter referred to as Bid for the supply installation amp maintenance of all the requirements described in the Request for Proposal No along with its amendments annexures and other ancillary documents hereinafter referred to as RFP as issued by Bank of Baroda wdetecwaie having our registered office at D p TP PEEPEN hereinafter called the VENDOR are offering security deposit of Rs Rupees only vide demand draft pay order issued by a scheduled Commercial bank bearing No dated drawn on issued by hereinafter referred to as Bid Security favouring Bank of Baroda for consideration of the Bid of the above mentioned Vendor The Vendor specifically acknowledges and agrees that the Vendor has furnished his Bid on the understanding and condition that if the Vendor a Withdraws its Bid during the period of Bid validity specified by the Vendor on the Tender Documents or b Having been notified of the acceptance of its Bid by Bank of Baroda during the period of validity i Fails or refuses to execute the contract form if required or ii Fails or refuses to furnish the Security Deposit Performance Guarantee in accordance with the instruction to Vendors Bank of Baroda has the right to forfeit the entire Bid Security amount merely on the occurrence of one or more of the foregoing event
92. elected vendor The Bank reserves its right to cancel the order in the event of one or more of the following situations that are not occasioned due to reasons solely and directly attributable to the Bank alone gt Delay in implementation beyond the specified period that is agreed in the contract that will be signed with the successful vendor Discrepancy in the quality of service security expected during the implementation rollout and subsequent maintenance process gt The amount of penalties has exceeded the overall cap of 5 of the total purchase order value inclusive of all taxes duties levies etc gt Failure of the vendor make good the situation within the remedy period gt The selected vendor commits a breach of any of the terms and conditions of the RFP contract gt The selected vendor becomes insolvent or goes into liquidation voluntarily or otherwise gt An attachment is levied or continues to be levied for a period of 7 days upon effects of the tender In case of order cancellation any payments made by the Bank to the Vendor would necessarily have to be returned to the Bank with interest 15 per annum from the Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 44 of 120 GB Bank of Baroda date of each such payment These payments to be returned would refer to those deliverables that will have to be reversed or redone
93. ements of law or by any court of competent jurisdiction the rules and regulations of any recognised stock exchange or any enquiry or investigation by any governmental statutory or regulatory body which is lawfully entitled to require any such disclosure provided that so far as it is lawful and practical to do so prior to such disclosure the Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 40 of 120 GB Bank of Baroda Receiving Party shall promptly notify the Disclosing Party of such requirement with a view to providing the Disclosing Party an opportunity to obtain a protective order or to contest the disclosure or otherwise agree to the timing and content of such disclosure f was independently developed by the receiving party without the help of the Confidential Information On termination of the Tender and subsequent Agreement each party must immediately return to the other party or delete or destroy all Confidential Information of the other party and all notes and memoranda including copies of them containing Confidential Information of the other party in its possession or control save for that training materials and Documentation that has been provided to the Bank which is contemplated for continued realization of the benefit of the Services Notwithstanding the foregoing Vendor may retain a copy of such information but which shall not include custome
94. ensure that any equipment supplied as part of this RFP should not have either reached or announced end of sales on the date of such supply or end of support for at least 5 year from the date of issue of purchase order In the event if any equipment supplied by the vendor reaches end of support within the contract period from the date of supply the vendor has to replace the equipment at no additional cost to the Bank 5 2 Bid Security and Performance Guarantee 5 2 1 5 2 1 1 5 2 1 2 5 2 1 3 5 2 1 3 1 Bid Security Earnest Money Deposit Vendors are required to give an earnest money deposit of an amount as mentioned in A Important Dates 9 Bid Security Earnest Money Deposit by way of Demand Draft Pay Order drawn on BKC Mumbai payable to Bank of Baroda or a Bank Guarantee of an equal amount issued by a Commercial Bank other than Bank of Baroda located in India valid for 6 months in the form provided in the RFP Annexure 04 Bid Security Form The Demand Draft should be of a Commercial Bank only other than Bank of Baroda and will be accepted subject to the discretion of the Bank Offers made without the Earnest money deposit will be rejected The amount of Earnest money deposit would be forfeited in the following scenarios In case the vendor withdraws the bid prior to validity period of the bid for any reason whatsoever Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG So
95. ent submits bid on behalf of the Principal OEM the same agent cannot submit a bid on behalf of another Principal OEM in this tender for the same solution Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 21 of 120 GB Bank of Baroda 5 1 2 6 5 1 2 7 5 1 2 8 5 1 2 9 5 1 2 10 5 1 2 11 5 1 2 12 5 1 2 13 5 1 2 14 The vendor may modify or withdraw its offer after submission provided that the Bank prior to the closing date and time and receives a written notice of the modification or withdrawal prescribed for submission of offers No offer can be modified or withdrawn by the vendor subsequent to the closing date and time for submission of the offers The vendor is required to quote for all the components services mentioned in the Project scope and all other requirements of this RFP In case the vendor does not quote for any of the components services the response would be deemed to include the quote for such unquoted components service t is mandatory to submit the details in the formats provided along with this document duly filled in along with the offer The Bank reserves the right not to allow permit changes in the technical specifications and not to evaluate the offer in case of non submission of the technical details in the required format or partial submission of technical details In case of discrepancy in soft copy and ha
96. es unfair means and illegal activities during any stage of its bid or during any pre contract or post contract stage in order to secure the contract or in furtherance to secure it and in particular commit itself to the following The BIDDER will not offer directly or through intermediaries any bribe gift consideration reward favour any material or immaterial benefit or other advantage commission fees brokerage or inducement to any official of the BUYER connected directly or indirectly with the bidding process or to any person organisation or third party related to the contract in exchange for any advantage in the bidding evaluation contracting and implementation of the contract The BIDDER further undertakes that it has not given offered or promised to give directly or indirectly any bribe gift consideration reward favour any material or immaterial benefit or other advantage commission fees brokerage or inducement to any official of the BUYER or otherwise in procuring the Contract or forbearing to do or having done any act in relation to the obtaining or execution of the contract or any other contract with the Government for showing or forbearing to show favour or disfavour to any person in relation to the contract or any other contract with the Government BIDDERS shall disclose the name and address of agents and representatives and Indian BIDDERs shall disclose their foreign principals or associates BIDDERs shall disc
97. ew currency disable currency and conversion of currency features should be available in the application 1 6 Enhanced Risk Management Features 1 6 1 Query Stop List by Card Number all Visa Master Rupay etc 1 6 2 Add Withdraw Cards to Stop List 1 6 3 List Card Stop List 1 6 4 Query MAdd BIN Stop List all all Visa Master Rupay 1 6 5 Withdraw BIN from Stop List 1 6 6 Query IP Stop List 1 6 7 Add IP to Stop List 1 6 8 Withdraw IP address from stop list 1 6 9 Negative bin or card list check at the time of transaction 1 6 10 List IP stop list and upload negative stop list 1 6 11 Process transaction only if specified conditions fulfilled merchant per transaction limit currency wise no of transactions per card allowed limit daily weekly monthly period to be self defined by bank check negative bin list YAN check block bin card Y N card type allowed domestic Y N international Y N commercial Y N 1 6 12 Date range seasonal velocities and configurable Velocity Templates 1 6 13 Multiple transaction attempts from the same card merchant wise blocking of domestic and international cards 1 6 14 Enable Disable on screen log 1 6 15 Enable Disable file log Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 82 of 120 GB Bank of Baroda 1 6 16 Enable Disable database log 1 6 17 Reset on screen log 1 6 18 Quick screen log should sh
98. f future requirement it can be customized at Bank level This is a pre requisite and essential feature of IPG 1 25 The solution should provide comprehensive reporting system Report s should be available in various format like pdf xlsx html csv txt etc The report format must be flexible to customize and can run on multiple templates as per the Bank s requirement 1 26 The solution should have ability to generate various MIS reports as per regulators statutory requirements Vendor to arrange for necessary customizations wherever required during the contract period Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 69 of 120 GB Bank of Baroda 1 27 The solution should provide comprehensive Dispute Management System 1 28 The vendor shall ensure that deployed hardware and software are current and do not reach end of support lifecycle by its OEM during the entire period of the contract 1 29 Vendor should provide the complete documentation including technical operations user manual etc 1 30 Mandatorily comprehensive training technical and functional separately to Bank Staff at least once in a year during the contract period The batch size for technical training shall be 05 and that for functional shall be 10 1 31 Implementation of the solution migration of the existing merchants and the data to the new solution without any disruption to
99. fulfill the eligibility criteria mentioned under Annexure 02 and are also in a position to comply with the technical requirement for Implementing and Maintaining Internet Payment Gateway IPG Solution mentioned in Annexure 11 The participating vendor must agree all our terms amp conditions mentioned under this RFP 3 3 Project Scope Bank intends to implement Internet Payment Gateway solution as per banks requirement Detailed scope is mentioned in Annexure 1 1 Note Scope of supply also includes components materials accessories required to render the equipments and systems offered complete in all respects even though every individual item may not have been specifically mentioned in the RFP Bank will award the contract to the successful vendor who should deliver the solution with the detailed scope mentioned in the Technical Requirement in Annexure 11 3 4 Hardware The Vendor needs to size design procure commission and maintain the hardware and related software for the application required as per the RFP a The Vendor should size for adequate hardware and related software The Application amp Database should be sized for Active Active cluster solutions at DC amp Active Active cluster at DRC so that application database can fall back on each other DC DR replication should be available as part of the solution so that in case of switch over the complete solution should seamlessly work Request for Proposal RFP Implemen
100. g 18 4 name address email phone no address and designated account number Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 98 of 120 GB Bank of Baroda Sr Customization If Yes N Scope and Requirement Required Time Yes No Required Merchant can raise request for change in 18 5 address phone no email account number and Bank personnel to verify such requests from the admin module Merchant can raise support ticket from the portal 18 6 for any issue faced in integration payment settlement and dispute Merchant can download reports all transaction 18 7 settlement types refund partial and full all Chargeback Potential arbitration compliance 2nd CB 18 8 reversals representment RRF due and paid from the portal for any user specified period 18 9 Transaction report should contain settled amp unsettled transactions 19 Specify active date range against each type of fee in the fee plan 19 1 Option to post a fee amount manually with description More flexible payment frequency 19 2 Daily Weekly fortnightly Monthly configurable at institution and merchant level Calculate Rebates based on merchant turnover 19 3 and apply during settlement Auto posting of chargeback based on 19 4 classification Reason Code Institution
101. gible vendors Application Money Rs 25 000 Rupees Twenty Five Thousand only Bid Security Money Deposit Earnest Rs 10 00 000 Rupees Ten Lakh Only Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 2 of 120 Bank of Baroda B Important Clarifications Following terms are used in the document interchangeably to mean 1 Bank BOB means Bank of Baroda 2 Recipient Respondent Vendor Bidder SI System Integrator means the respondent to the RFP document 3 RFP means the Request For Proposal document Proposal Bid means Response to the RFP Document 5 Tender means RFP response documents prepared by the vendor and submitted to Bank of Baroda This document is meant for the specific use by the Company person s interested to participate in the current tendering process This document in its entirety is subject to Copyright Laws Bank of Baroda expects the vendors or any person acting on behalf of the vendors strictly adhere to the instructions given in the document and maintain confidentiality of information The vendors will be held responsible for any misuse of information contained in the document and liable to be prosecuted by the Bank In the event that such a circumstance is brought to the notice of the Bank By downloading the document the interested party is subject to confidentiality clauses
102. hants designated email ID and message on his mobile number 4 29 Facility to manually reverse any transaction which is already sent to network via clearing file 4 30 Provision to calculate Rebates based on merchant turnover and apply during settlement 5 Risk profiling Reconciliation and Merchant Settlement 5 1 The solution to have inbuilt comprehensive fraud monitoring solution with configurable rules and alerts and action mechanisms 5 2 The solution should be able to integrate with any of the Banks existing future Fraud Management Systems like NPCI fraud monitoring system and VISA Master CBS or any other if Bank wishes to implement 5 3 The solution should check for URL tampering while the request is sent for and other relevant information s Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 77 of 120 GB Bank of Baroda 5 4 5 5 5 6 5 7 5 8 5 9 The solution should support velocity checks and should have the capability to check behavioral anomalies The solution should allow fixing threshold at merchant level to prevent any misuse Multiple transaction attempts from the same card put limit merchant wise at Bank end The system should be capable of generating the alerts for cross border transactions foreign currencies transaction commercial card alerts supported with reports System should have a provision to conf
103. he Earnest Money Security Deposit shall be valid upto a period of seven years or the complete conclusion of the contractual obligations to the complete satisfaction of both the BIDDER and the BUYER including warranty period whichever is later In case of the successful BIDDER a clause would also be incorporated in the Article pertaining to Performance Bond in the Purchase Contract that the provisions of Sanctions for Violation shall be applicable for forfeiture of Performance Bond in case of a decision by the BUYER to forfeit the same without assigning any reason for imposing sanction for violation of this Pact No interest shall be payable by the BUYER to the BIDDER on Earnest Money Security Deposit for the period of its currency Sanctions for Violations Any breach of the aforesaid provisions by the BIDDER or any one employed by it or acting on its behalf whether with or without the knowledge of the BIDDER shall entitle the BUYER to take all or any one of the following actions wherever required 5 1 1 To immediately call off the pre contract negotiations without assigning any reason or giving any compensation to the BIDDER However the proceedings with the other BIDDER s would continue 5 1 2 The Earnest Money Deposit in pre contract stage and or Security Deposit Performance Bond after the contract is signed shall stand forfeited either fully or partially as decided by the BUYER and the BUYER shall not be required to assign an
104. hroughout the specified term of all appropriate registrations permissions and approvals which are statutorily required to be obtained by the vendor for performance of the obligations of the vendor The vendor further agrees to inform and assist the Bank for procuring any registrations permissions or approvals which may at any time during the Contract Period be statutorily required to be obtained by the Bank for availing services from the vendor All terms and conditions payments schedules time frame for expected service Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 28 of 120 5 3 9 5 3 9 1 5 3 9 2 5 3 10 GB Bank of Baroda levels as per this tender will remain unchanged unless explicitly communicated by the Bank in writing to the vendor The Bank shall not be responsible for any judgments made by the vendor with respect to any aspect of the Service The vendor shall at no point be entitled to excuse themselves from any claims by the Bank whatsoever for their deviations in confirming to the terms and conditions payments schedules expected service levels etc as mentioned in this tender document The Bank and the vendor covenants and represents to the other Party the following It is duly incorporated validly existing and in good standing under as per the laws of the state in which such Party is incorporated It has the corporate power and
105. iction to all Project documentation of the BUYER including that provided by the BIDDER The BIDDER will also grant the Monitor upon his request and demonstration of a valid interest unrestricted and unconditional access to his project documentation The same is applicable to Subcontractors The Monitor shall be under contractual obligation to treat the information and documents of the BIDDER Subcontractor s with confidentiality 7 7 The BUYER will provide to the Monitor sufficient information about all meetings among the parties related to the Project provided such meetings could have an impact on the contractual relations between the parties The parties will offer to the Monitor the option to participate in such meetings 7 8 The Monitor will submit a written report to the designated Authority of BUYER Secretary in the Department within 8 to 10 weeks from the date of reference or intimation to him by the BUYER BIDDER and should the occasion arise submit proposals for correcting problematic situations 8 Facilitation of Investigation In case of any allegation of violation of any provisions of this Pact or payment of commission the BUYER or its agencies shall be entitled to examine all the documents including the Books of Accounts of the BIDDER and the BIDDER shall provide necessary information and documents in English and shall extend all possible help for the purpose of such examination 9 Law and Place of Jurisdiction This Pact is
106. igure alert threshold and frequency Date range seasonal velocities and configurable Velocity Templates Support for MasterCard MATCH VISA TRACK for verification of merchant details 6 Other Proposed Features 6 1 6 2 6 3 6 4 6 5 6 6 6 7 6 8 6 9 Classification based on Turnover Platinum Gold Silver categories SMS Email letter alerts exception advices for various events like gt Total Average Transaction Threshold Limit gt Total Average Turnover per day More flexible options to setup discount plan based on Brand BIN Product type Off us by Turn over POS entry mode etc Support automatic derivation of settlement date based on pre defined holidays with amendable holiday list option Support transaction blocking for overseas BINS tented BINs non CVV2 2nd factor transactions based on bank s requirements Support full EMV VISA amp MasterCard merchant acquiring specifications for authorizations and settlement Multi currency support for PG merchants Various combinations required for Purchase settlement and Payment currencies Ability to handle transaction in one currency settle with association in another currency and pay the merchant the currency as per his choice Differentiation between Physical and Internet acquiring business at transaction merchant MCC level etc Flexibility to apply different MSF schemes for on us and off us cards Product based Volume based Slab based in
107. ion Bank of Baroda Confidential Page 110 of 120 Bank of Baroda onsite support services and number of support engineers at person day cost given However for the TCO purpose 3 person day 3 shift x 1 person x 365 for each year will be considered Authorized Signatory Name Designation Vendor s Corporate Name Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 111 of 120 GB Bank of Baroda Annexure 16 Masked Commercial Bid Format OTC YEAR YEAR YEAR YEAR YEAR SL N One 1 2 3 4 d ue o Time Cost AMT AMT AMT AMT AMT AMT Enterprise x X x x X X X License Cost 2 Implementation X X X X X X X Cost ATS Annual 3 Technical X X X X X X X Support 4 ny er V x X x x X X x amp Appliance 5 Onsite Support X X X X X X X Charges Total X Note For each of the above items provided the vendor is required to provide the cost for every line item where the vendor has considered the cost in BOM The vendor needs to clearly indicate if there are any recurring costs included in the above bid and quantify the same In the absence of this the vendor would need to provide the same without any charge Vendor should make no changes to the quantity If the cost for any line item is indicated as zero then it will be assumed by the Bank that the said item is provided t
108. ions or deletions on the items for the period of the contract Further the Vendor agrees that the prices quoted by the Vendor would be proportionately adjusted with such additions or deletions in quantities Details of Sub contracts as applicable If required by the Bank VENDOR s should provide complete details of any subcontractor s used for the purpose of this engagement It is clarified that notwithstanding the use of sub contractors by the vendor the vendor shall be solely responsible for performance of all obligations under the tender document irrespective of the failure or inability of the subcontractor chosen by the vendor to perform its obligations The vendor shall also have the responsibility for payment of all dues and contributions as applicable towards statutory benefits for its employees and sub contractors If the Bank is not satisfied with the technical specifications as specified in the tender document and observes major deviations the technical bids of such vendors will not be short listed for further evaluation No further discussions shall be entertained with such vendors in respect of the subject technical bid There will be an acceptance test by the Bank or its nominated consultants after implementation of the solution In case of discrepancy in solution implemented the Bank reserves the right to cancel the entire purchase contract and the vendor should take back their equipment at their costs and risks The test will be
109. ip and documents 23 1 Able to raise merchant complaints 23 2 Other Features 23 3 Classification based on Turnover Platinum Gold Silver categories 23 4 SMS Email letter alerts exception advices for various events like 24 Total Average Transaction Threshold Limit 24 1 Total Average Turnover per day 24 2 More flexible options to setup discount plan based on 24 3 Brand BIN Product type Off Us by Turn over POS entry mode etc 24 4 Admin Module Features 24 5 Add card type for individual merchants 24 6 Add currency country for individual merchants 24 7 Set velocity check threshold limit value and volume for individual merchants on per transaction total daily limit monthly limit 24 8 period to be self defined by bank 24 9 From MMS all data should come reflecting each day credit entry in the designated account number with rolling reserve funds hold amount etc with facility to download the settlement report Similar for chargeback and download report for chargeback for any user specified period 24 10 Similar for chargeback and download report for chargeback for any user specified period 24 11 From MMS all data should come to PG to make a transaction marked as chargeback with due date Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution
110. ks out of which at least 01 should be Scheduled Commercial Banks Documentary Proof to be attached along with order contract copy and a self certified letter Bidder should have experience of deployment of monitoring and management solution of Payment Gateway and Integration of third party website hosted merchants like GoDaddy Supported by letter of reference along with Copies of the Service Contracts wherever entered The Bidder should have daily transaction processing volume of not less than Rs 1Lacs One Lacs and Rs 2Lacs Two Lacs in case of joint bidder during last two financial years 2013 14 and 2014 15 Letter of confirmation self certified letter Must be Certified company Copies of certificate and relevant documents If 2014 15 Financial Statements of any bidder is unaudited then Bank would consider the Audited Financial Statements of 2011 12 along with an undertaking letter from the bidder that the 2014 15 Statements are not audited All dates if not specified to be applicable from the date of the RFP Authorized Signatory Name Designation Vendor s Corporate Name Address Email and Phone Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 54 of 120 GB Bank of Baroda Annexure 03 Bid Security Letter 1 WHEREAS sieves 25c0ucs Cusen pepe Hep a ine hereinafter r
111. l full re presentment reversal arbitration 2nd chargeback AMC etc 1 7 14 ChargeBack Report Potential Chargeback Pre arbitration Arbitartion 2nd chargeback Chargeback reversal good faith compliance etc 1 7 15 Transaction of Active Cards 1 7 16 Merchant Activity Status Report 1 7 17 Merchant Category Transaction Status Report 1 7 18 BIN wise Transaction Report 1 7 19 Super and Sub Merchant Transaction Report Detail 1 7 20 Statistics of min max and average volumes Merchant wise Category wise MCC wise 1 7 21 Supports SMS and Email alerts for each transaction to customer and merchant 1 7 22 System should have a provision to configure alert threshold and frequency 1 7 23 Alert based on transaction statistics e g based on transaction status 1 7 24 Real time System health Fatal errors exceptions alerts 1 7 25 Configurable Settlement Lead days Option for a bank user to parameterize the total number of days that will be elapsed from the time of file delivery to the settlement date 1 7 26 Support automatic derivation of settlement date based on pre defined holidays 1 7 27 Calculation of MDR at the time of transaction if it is born by customer amp on the basis of Card Type allowed Visa MC Rupay Ammex other MDR calculation card wise category wise and support with min max amount allow various cards MDR L Debit credit card Foreign card Commercial card etc recognize at transaction time and apply the MDR a
112. l interspire magento go moodle prestashop virtuemart etc Whatever currently available in the market The system architecture to support any future integration with IPG should also be feasible with or without major change API for iFrame through which collect card credentials accept payment on merchant check out page iFrame integratrion should allow customer to make secure payment without leaving merchant s website Necessary API and SDK is required to be shared with the Bank existing merchant migration should be easily adoptable without any major change The API kit for integration with the merchant s website should have a landing page from the merchant s website to ease the migration process of the existing merchants The integration setup should support server to server communication query payment gateway database for transaction status Our BOB PG transaction page should be designed using responsive web design approach it should optimize the page for any device be it smart phones tablets desktops and laptops Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 79 of 120 GB Bank of Baroda 1 1 10 Payment page should contain Debit Card Credit Card as well as net banking payment option for net banking customization should be there to add any of our aggregator like Citrus Paytm billdesk 1 1 11 Hassel free migration of all existing merch
113. l be measured on a monthly basis A Service Level Default will occur when the vendor fails to meet Minimum uptime 99 596 as measured on a monthly basis Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 103 of 120 GB Bank of Baroda Annexure 13 Performance Guarantee BANK GUARANTEE FORMAT OF PERFORMANCE BANK GUARANTEE To The General Manager IT Bank of Baroda Baroda Sun Tower Bandra Kurla Complex Bandra E Mumbai 400 051 WHEREAS MIS 124555 9 reduc ota bue reae e peepE rie eh i Name of Vendor a Company registered under the Indian Companies Act 1956 and having its Registered Office at Please provide complete address hereinafter referred to as Vendor was awarded a contract by Bank of Baroda BOB vide their Purchase Order no ssssusessusese dated C hereinafter referred to as PO for 0 0cceeeeeeeeeeeeee es AND WHEREAS in terms of the conditions as stipulated in the PO and the Request for Proposal document No Dated saveredasicandseuave neces TOP eos pesce br ENTRE hereinafter referred to as RFP the vendor is required to furnish a Performance Bank Guarantee issued by a Public Sector Bank in India in your favour for Rs towards due performance of the contract in accordance with the specifications terms and co
114. like site is not ready etc along with an undertaking from vendor to complete installation within a week of being informed that the site is ready Balance amount of 10 will be released on completion of warranty period plus 3 months or against bank guarantee in the format as specified in Annexure 14 Bank Guarantee for early release of retention money by a scheduled commercial bank other than Bank of Baroda valid for an equivalent amount valid for the period of warranty period plus 3 months Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 34 of 120 GB Bank of Baroda b Software Licenses e 90 of the total cost on delivery of Software Licenses plus 100 of VAT CST amp Octroi entry tax wherever applicable at actuals The required documents to be provided along with original invoice a Original delivery Challans dully stamped and signed by the Bank Official b Original receipt of Octroi entry tax etc wherever applicable e 10 of the total cost after Phase go live sign off from Bank Go Live Sign Off in the form of Acceptance Test should be signed by both Bank s identified Project Manager amp vendor representative c Implementation Cost OTC e 30 after Phase go live sign off from Bank Go Live Sign Off in the form of Acceptance Test should be signed by both Bank s identified Project Manager amp vendor representative e 30 after
115. lose the payments to be made by them to agents brokers or any other intermediary in connection with this bid contract The BIDDER further confirms and declares to the BUYER that the BIDDER is the original manufacturer integrator authorised government sponsored export entity and has not engaged any individual or firm or company whether Indian or foreign to intercede facilitate or in any way to recommend to the BUYER or any of its functionaries whether officially or unofficially to the award of the contract to the BIDDER nor has any amount been paid promised or intended to be paid to any Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 115 of 120 GB Bank of Baroda 2 6 2 7 2 8 2 9 such individual firm or company in respect of any such intercession facilitation or recommendation The BIDDER either while presenting the bid or during pre contract negotiations or before signing the contract shall disclose any payments he has made is committed to or intends to make to officials of the BUYER or their family members agents brokers or any other intermediaries in connection with the contract and the details of services agreed upon for such payments The BIDDER will not collude with other parties interested in the contract to impair the transparency fairness and progress of the bidding process bid evaluation contracting and implementation of the con
116. lti day gt Consolidated 4 16 Automated processing of transaction files and generate outgoing file for VISA and Master Card Rupay amp other card update the same in payment register for all currencies amp prepare TTUM bank s defined txt format for uploading in CBS 4 17 Automated processing of Visa Mastercard amp Rupay incoming files and updated reconciliation reversal register and chargeback register etc amp prepare TTUM amp give email to merchants for chargeback potential Chargeback pre arbitration Pre compliance amp arbitration with detail information 4 18 Rolling reserve deduction amp payment register Rolling reserve fund should be deducted from daily payments and kept in a RRF account and on any due date e g 90 days all eligible entries should come in TTUM for RRF payment Hold facility for Rolling reserve fund and availability of placing future payment date 4 19 Flexibility in MDR calculation like defined percentage with min max Amount below above amp for any range of amount on the basis of card type Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 76 of 120 GB Bank of Baroda i e VISA Master Rupay AMEX etc amp on card category i e local debit card credit card foreign card and commercial card MDR borne by Card holder or Merchant amp prepare unloadable file format to bank s CBS application or any other
117. lution Bank of Baroda Confidential Page 26 of 120 GB Bank of Baroda 5 2 1 3 2 In case the vendor refuses to accept and sign the contract as specified in this document within 1 month of issue of contract order letter of intent for any reason whatsoever or 5 2 1 3 3 In case the Vendor fails to provide the performance guarantee within 30 days 5 2 2 5 2 2 1 5 2 2 2 5 2 2 3 5 2 2 4 from the purchase order date for any reason whatsoever Performance Guarantee The successful vendor shall provide a Performance Guarantee within 30 days from the date of receipt of the order or signing of the contract whichever is earlier in the format as provided in Annexure 13 to the extent of 10 of the total contract value for the entire period of the contract plus 3 months and such other extended period as the Bank may decide for due performance of the project obligations The guarantee should be of that of a nationalized Bank only other than Bank of Baroda In the event of non performance of obligation or failure to meet terms of this Tender the Bank shall be entitled to invoke the performance guarantee without notice or right of demur to the vendor Any amount pending for payment due to non achieving of milestone s set under the agreement or any other reason solely attributable to the vendor should be included in the remaining amount of the contract value The Bank reserves the right to recover any dues payable by the selected vendor f
118. ly and timely obtain all such consents permissions approvals licenses etc as may be necessary or required for any of the purposes of this project or for the conduct of their own business under any applicable Law Government Regulation Guidelines and shall keep the same valid and in force during the term of the project and in the event of any failure or omission to do so shall indemnify keep indemnified hold harmless defend protect and fully compensate the Bank and its employees officers staff personnel representatives agents from and against all claims or demands of liability and all consequences that may occur or arise for any default or failure on its part to conform or comply with the above and all other statutory obligations arising there from and the Bank will give notice of any such claim or demand of liability within reasonable time to the vendor This indemnification is only a remedy for the Bank The vendor is not absolved from its responsibility of complying with the statutory obligations as specified above Indemnity shall exclude indirect consequential and incidental damages 6 14 Order Cancellation The Bank will provide the selected vendor a remedy period of 90 days to rectify a default or given situation The Bank will provide in writing the nature of the default to the selected vendor through a letter or mail correspondence The 90 day time period will commence from the day the Bank has sent such correspondence to the s
119. ly to become subject of any such claim then the Vendor after due inspection and testing and at no additional cost to the Bank shall forthwith either 1 replace or modify the software equipment with software equipment which is functionally equivalent and without affecting the functionality in any manner so as to avoid the infringement or 2 obtain a license for the Bank to continue the use of the software equipment as required by the Bank as per the terms and conditions of this Tender and subsequent Agreement and to meet the service levels or 3 refund to the Bank the amount paid for the infringing software equipment and bear the incremental costs of procuring a functionally equivalent software equipment from a third party provided the option under the sub clause 3 shall be exercised by the Bank in the event of the failure of the Vendor to provide effective remedy under options 1 to 2 within a reasonable period which would not affect the normal functioning of the Bank The Vendor shall not be liable for defects or non conformance resulting from gt Software hardware interfacing or supplies for the solution not approved by Vendor or any change not made by or on behalf of the Vendor to some or all of the deliverables supplied by the Vendor or modification thereof provided the infringement is solely on account of that change Indemnity shall exclude indirect consequential and incidental damages However indemnity would
120. m the banks and other institutions to which the vendors have rendered their services for execution of similar projects 2 11 Timeframe The timeframe provided in point A Important Dates above is for the overall selection process The Bank reserves the right to vary this timeframe at its absolute and sole discretion and without providing any notice intimation or reasons thereof Changes to the timeframe will be relayed to the affected Respondents during the process The time schedule will be strictly followed Interested parties are expected to adhere to these timelines However the Bank reserves the right to change the aforementioned timelines 2 12 RFP Response Submission Details Eligibility Cum Technical and Commercial bids shall be submitted in separate sealed sub envelopes super scribing a ELIGIBILITY CUM TECHNICAL BID FOR BANK OF BARODA RFP FOR IMPLEMENTING amp MAINTAINING INTERNET PAYMENT GATEWAY IPG SOLUTION TENDER REFERENCE NO SUBMITTED BY ON AT MUMBAI DUE DATE VENDOR DETAILS NAME EMAIL ADDRESS CONTACT NUMBER on the top of the sub envelope containing the eligibility cum technical bid The envelope should also have the Application Money Demand Draft Bankers Cheque as per 2 1 1 and the EMD as per 2 13 This sub envelope should have hard copy and CD of Eligibility and Technical Bid Content A masked copy of the entire price bid and Bill
121. ment Details gt View rejected or returned payments gt View Disputed Transactions gt Upload Download scanned images of charge slip and documents Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 87 of 120 GB Bank of Baroda Able to raise merchant complaints 2 40 Other Features Classification based on Turnover Platinum Gold Silver categories SMS Email letter alerts exception advices for various events like a Total Average Transaction Threshold Limit b Total Average Turnover per day More flexible options to setup discount plan based on Brand BIN Product type Off Us by Turn over POS entry mode etc 2 41 Admin Module Features The admin module available to the bank should provide the following features Add card type for individual merchants Add currency country for individual merchants Set velocity check threshold limit value and volume for individual merchants on per transaction total daily limit monthly limit period to be self defined by bank From MMS all data should come reflecting each day credit entry in the designated account number with rolling reserve funds hold amount etc with facility to download the settlement report Similar for chargeback and download report for chargeback for any user specified period From MMS all data should come to PG to make a t
122. merger amalgamation takeover consolidation reconstruction change of ownership etc this RFP along with the subsequent Addendums published shall be considered to be assigned to the new entity and such an act shall not affect the rights of the vendor under this RFP 6 6 Waiver No failure or delay on the part of either party relating to the exercise of any right power privilege or remedy provided under this tender document or subsequent agreement with the other party shall operate as a waiver of such right power privilege or remedy or as a Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 37 of 120 GB Bank of Baroda waiver of any preceding or succeeding breach by the other party nor shall any single or partial exercise of any right power privilege or remedy preclude any other or further exercise of such or any other right power privilege or remedy provided in this tender document all of which are several and cumulative and are not exclusive of each other or of any other rights or remedies otherwise available to either party at law or in equity 6 7 Confidentiality The Parties acknowledge that in the course of performing the obligations under this Tender and subsequent Agreement each party shall be exposed to or acquire information of the other party which such party shall treat as confidential Neither party shall disclose the Confidential Information to
123. mplementation Bank of Baroda reserves the right to cancel the entire order Any deliverable has not been implemented or not operational on account of which the implementation is delayed will be deemed treated as non delivery thereby excluding the Bank from all payment obligations under the terms of this contract 5 5 2 Warranty The entire HW covering all components will remain under onsite comprehensive maintenance warranty for a period of three years The service support during warranty period shall be for all HW and accessories supplied Vendor will have to provide a post installation warranty as per the terms mentioned below e Comprehensive Warranty for 36 Months from the date of installation or 37 months from the date of the delivery whichever is earlier e Vendor will have to upgrade the OS in case of requirement during warranty period at no cost to Bank Patch updation security patch updates etc to be done as and when required preferably quarterly half yearly in coordination with the banks team e n event of any equipment part is replaced or any defect in respect of any equipment part is corrected for more than one instance of any quarter during the base warranty period of 3 years where the period of warranty remained is less than twelve month of the comprehensive warranty the warranty in respect of the entire hardware equipment for which the equipment part is replaced defect is corrected will be extended for an a
124. n any way be affected by your taking or giving up any securities from the vendor or any other person firm or company on its behalf or by the winding up dissolution insolvency or death as the case may be of the vendor 6 In order to give full effect to the guarantee herein contained you shall be entitled to act as if we were your principal debtors in respect of all your claims against the vendor hereby guaranteed by us as aforesaid and we hereby expressly waive all our rights of suretyship and other rights if any which are in any way inconsistent with any of the provisions of Bank Guarantee Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 105 of 120 GB Bank of Baroda 7 Subject to the maximum limit of our liability as aforesaid Bank Guarantee will cover all your claim or claims against the vendor from time to time arising out of or in relation to the PO and RFP and in respect of which your claim in writing is lodged on us before expiry of Bank Guarantee 8 Any notice by way of demand or otherwise hereunder may be sent by special courier fax or registered post to our local address as aforesaid and if sent accordingly it shall be deemed to have been given when the same has been posted 9 The Bank Guarantee and the powers and provisions herein contained are in addition to and not by way of limitation of or substitution for any other guarantee or guarantees he
125. n or set up fee gt Security Deposit Reserve Rolling gt Minimum Use fee Statement fee Discount rate fee Annual Maintenance Contract AMC gt Pass through Cost Plus pricing gt Add on module fees Transaction fee may be fixed amount per transaction or a percentage of the transaction value or both may vary from merchant to merchant 2 11 Hierarchy driven set up of merchants is required for assignment accesses and reports at various levels 2 12 Control on transaction processing needs to be assigned based the status of the Merchant 2 13 There should be customized template option of payment page Payment page should contain Debit Card Credit Card as well as net banking payment option and the other options mentioned at point no 1 18 and 1 19 Net banking customisation should be there to add any of our aggregator like Citrus Paytm billdesk In payment page for net banking payment option one time integration should be done with all of our aggregators amp depending on Bank s discretion the aggregator will be Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 71 of 120 GB Bank of Baroda allotted to the merchant Provision for bank charges calculation for net banking with service tax should be there 2 14 API for iFrame through which card credentials accept payment on merchant check out page are accepted iFrame integr
126. nd Sub Merchant Transaction Report Detail 3 33 Statistics of min max and average volumes Merchant wise Category wise MCC wise BIN wise 3 34 Alert based on transaction statistics and integration to the Bank s SMS and e mail gateway 3 35 All the above mentioned reports should be available in other format also which is not mentioned presently as per the requirement of the Bank Report customization facility should be available in the system without any additional cost to the bank 4 Risk profiling Reconciliation and Merchant Settlement 4 1 The solution should support all type of Payment Settlement Cycle i e T 1 T 2 etc as per the Bank s requirement 4 2 On daily basis chargeback are updated online in the system and refund processing should be blocked once chargeback is received on a transaction Auto posting of chargeback based on classification Reason Code Institution Merchant etc 4 3 Allow manual feeding of chargeback representment data for any merchant incase of incoming file error 4 4 The solution for interchange settlement and chargeback should provide support 4 5 Complete chargeback management system as per the rules and regulations of the respective card associations VISA MasterCard RuPay etc with tracking and exception management features 4 6 Posting of VISA MasterCard for In and creation of Out transactions 4 7 Creation of Settlement and Funding Reports 4 8 Reports on the chargeback
127. nditions of the purchase order and RFP document which guarantee is hereinafter called as BANK GUARANTEE AND WHEREAS the Vendor has approached us for providing the BANK GUARANTEE AND WHEREAS at the request of the Vendor WE a body corporate in terms of the Banking Companies Acquisition and Transfer of Undertakings Act 1970 1980 having it s i ae i ca aa iene oie a eee Lad iai e E an Office at ee M and a Branch WATS WAN IA sectio qe ipn Ram atria ti eR URP A India have agreed to issue the BANK GUARANTEE THEREFORE WE name of Bank and it s address esses through our local office Blue ato tatus boi India furnish you the BANK GUARANTEE in manner hereinafter contained and agree with you as follows jS do hereby expressly irrevocably and unconditionally undertake to pay the amounts due and payable under this Guarantee without any demur merely on demand from you and undertake to indemnify you and keep you indemnified from time to time and at all times to the extent of Rs aber Mq ES only against any loss or Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 104 of 120 GB Bank of Baroda damage caused to or suffered by or that may be caused to or suffered by you on account of any breach or breaches on the part of the Vendor of
128. nical requirement as per Annexure 11 should be submitted with pages properly numbered each page signed and stamped The Technical Proposal should be bound in such a way that the sections of the Proposal cannot be removed and separated easily Copy of the tender document along with the addendum duly putting the seal and signature on all the pages of the document for having noted contents and testifying Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 13 of 120 GB Bank of Baroda conformance of the terms and conditions Annexure 09 Manufacturer Authorization Form Annexure 10 Undertaking on Information Security Annexure 16 Masked price bid masked price bid is a copy of the price bid without any prices Please note that the masked price bid should be exact reflection of the commercial bid which would be submitted by the Vendor as part of the commercial offer except that the masked price bid should not contain any financial information One Compact Disk CD containing the soft copy of the Annexures and the scanned copies of submitted credential letters Purchase orders supporting documents Commercial Bid b b gt gt Covering letter on submission of Commercial bid Annexure 15 Commercial Bid Annexure 07 Conformity with Hardcopy letter One Compact Disk CD containing the soft copy of Commercial Bid should be provided I
129. nished to the other Party to this Agreement or in connection herewith or with the transactions contemplated hereby contains or will contain any untrue or misleading statement or omits or will omit any fact necessary to make the statements contained herein or therein in light of the circumstances under which made not misleading There have been no events or transactions or facts or information which has come to or upon reasonable diligence should have come to the attention of such Party and which have not been disclosed herein or in a schedule hereto having a direct impact on the transactions contemplated hereunder The vendor shall undertake to provide appropriate human as well as other resources required to execute the various tasks assigned as part of the project from time to time Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 29 of 120 GB Bank of Baroda 5 3 12 5 3 13 5 3 14 It would be the responsibility of the vendor to arrange obtain necessary road permits or any other document for delivery of the material till Bank s premises The vendor shall arrange road permit for locations applicable at no extra cost to the Bank The Bank would not assume any expenses incurred by the vendor in preparation of the response to this RFP and also would not return the bid documents to the Vendors The Bank will not bear any costs incurred by the vendo
130. nk 6 10 Solicitation of Employees The selected vendor during the term of the contract shall not without the express written consent of the Bank directly or indirectly a recruit hire appoint or engage or attempt to recruit hire appoint or engage or discuss employment with or otherwise utilize the services of any person who has been an employee or associate or engaged in any capacity by the Bank in rendering services in relation to the contract or b induce any person who shall have been an employee or associate of the Bank at any time to terminate his her relationship with the Bank 6 11 Inspection of Records All vendor records with respect to any matters covered by this RFP shall be made available to auditors and or inspecting officials of the Bank and or Reserve Bank of India and or any regulatory authority at any time during normal business hours as often as the Bank deems necessary to audit examine and make excerpts or transcripts of all relevant data Said records are subject to examination Bank s auditors would execute confidentiality agreement with the vendor provided that the auditors would be permitted to submit their findings to the Bank which would be used by the Bank The cost of the audit will be borne by the Bank The scope of such audit would be limited to Service Levels being covered under the contract and financial information would be excluded from such inspection which will be subject to the requirements of sta
131. ntry or any entry should be available 2 15 MMS should generate automated email for detailed Merchant statements at month s end in xls csv text and PDF password protected 2 16 Merchant statement should be generated with To and From Date option for any merchant or all merchant 2 17 Under fee option system should generate alert for due fee type like AMC 2 18 Application should have configurable merchant application features SAWI to auto update MMS for new merchants detail on daily basis 2 19 On successful on boarding automatically generate and email Merchant welcome letter to the merchant 2 20 Configurable scoring system to assess merchant before on boarding 2 21 Facility to check duplicate merchant applications 2 22 Facility to differentiate between Purchase transaction and Cash transaction in case of manual charge slip entry 2 23 Facility to manually reverse any transaction which is already sent to network via clearing file 2 24 Regenerate Full or Partial Network settlement files BASEII IPM etc 2 25 Create Fee Plan and attach the plan to Merchant Fee plan can be configurable in the systems with below features Admin Fee Terminal Rentals Fee Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 86 of 120 GB Bank of Baroda Periodic Fees Statement Fees Merchant sign up Fee AMC Annual Fee 24 7 support Fee Payment Type
132. nts at month s end in Xls csv text and PDF password protected Merchant statement should be generated with To 15 8 and From Date option for any merchant or all merchant 159 Under fee option system should generate alert for due fee type like AMC Application should have configurable merchant 16 application features SAWI to auto update MMS for new merchants detail on daily basis On successful on boarding automatically 16 1 generate and email Merchant welcome letter to the merchant 162 Configurable scoring system to assess merchant before on boarding 16 3 Facility to check duplicate merchant applications Facility to differentiate between Purchase 16 4 transaction and Cash transaction in case of manual charge slip entry 165 Facility to manually reverse any transaction which is already sent to network via clearing file 17 Regenerate Full or Partial Network settlement files BASEII IPM etc 17 1 Create Fee Plan and attach the plan to Merchant 17 2 Fee plan can configure The merchant portal should provide the following features 17 3 Admin Fee 17 4 Terminal Rentals Fee 17 5 Periodic Fees 17 6 Statement Fees 17 7 Merchant sign up Fee 17 8 AMC Annual Fee 17 9 24 7 support Fee 18 Payment Type Fee 18 1 Merchant Portal Usage Fee 18 2 Fee based on Payment Mode etc 18 3 Specify active date range against each type of fee in the fee plan Display the profile of the merchant includin
133. o Bank in case insurance cover is not provided 6 19 Authorized Signatory The selected vendor shall indicate the authorized signatories who can discuss and correspond with the Bank with regard to the obligations under the contract The selected vendor shall submit at the time of signing the contract a certified copy of the resolution of their Board authenticated by Company Secretary Director authorizing an official or officials of the company or a Power of Attorney copy to discuss sign agreements contracts with the Bank The vendor shall furnish proof of signature identification for above purposes as required by the Bank 6 20 Service Level Agreement and Non Disclosure Agreement The selected vendor shall execute a Service Level Agreement SLA which must include all the services and terms and conditions of the services to be extended as detailed herein and as may be prescribed or recommended by the Bank and b Non Disclosure Agreement NDA The selected vendor shall execute the SLA and NDA within two months from the date of acceptance of letter of appointment or as intimated by the Bank 6 21 Right to Reject Bids Bank reserves the absolute and unconditional right to reject the response to this RFP if it is not in accordance with its requirements and no correspondence will be entertained by the Bank in the matter The bid is liable to be rejected if gt It is not in conformity with the instructions mentioned in the RFP document
134. o direct all communications for any clarification related to this RFP to RFP Coordinator All questions relating to the RFP technical or otherwise must be in writing and addressed to the addresses given in point A Important Dates above Interpersonal communications will not be entered into and a Respondent will be disqualified if attempting to enter into such communications All queries clarifications requested must be addressed in the format as per Annexure 06 Comments Format only The Respondent must communicate the same in writing on or before last date of receiving request for clarification as per details given in RFP The Bank will try to reply without any obligation in respect thereof every reasonable query raised by the Respondents in the manner specified However the Bank will not answer any communication initiated by the Respondents later than date given in A Important Dates 3 Last Date of Written Request for Clarifications Before the Pre bid Meeting However the Bank may in its absolute discretion seek but under no obligation to seek additional information or material from any Respondents after the RFP closes and all such information and material provided must be taken to form part of that Respondent s response Respondents should invariably provide details of their email address es as responses to queries will only be provided to the Respondent via email If Bank in its sole and absolute discretion deems
135. o the Bank without any cost All Deliverables to be supplied as per RFP requirements provided in the tender The Service Charges need to include all services and other requirement as mentioned in the RFP The vendor has to make sure all the arithmetical calculations are accurate Bank will not be held responsible for any incorrect calculations The prices quoted by the bidder shall be all inclusive that is inclusive of all taxes duties levies etc except Service Tax VAT CST amp Octroi entry tax wherever applicable will be paid extra Octroi entry tax will be paid on actual on production of original receipt Enterprise License would mean Unlimited Client License for Bank Branches in India amp International territories RRBs Subsidiaries and associates both domestic amp international Details of the Bill of material to be provided for HW amp appliance if any proposed for the solution along with the commercial bid Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 112 of 120 GB Bank of Baroda 10 Onsite Support for the solution will be 24x7 and charges to be provided based on the manpower efforts in 3 shifts per day The Bank has discretion to avail onsite support services and number of support engineers at person day cost given However for the TCO purpose 3 person day 3 shift x 1 person x 365 for each year will be considered
136. of Materials after masking the prices should accompany the Technical Bid b COMMERCIAL BID FOR BANK OF BARODA RFP FOR IMPLEMENTING amp MAINTAINING INTERNET PAYMENT GATEWAY IPG SOLUTION SUBMITTED BY sciopera ON AT MUMBAI DUE DATE on the top of the sub envelope containing the Commercial Bid This sub envelope should have the hard copy and CD for Commercial Bid Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 12 of 120 GB Bank of Baroda These two separate sealed sub envelopes should be put together in another sealed master envelope super scribing BID FOR BANK OF BARODA RFP FOR IMPLEMENTING amp MAINTAINING INTERNET PAYMENT GATEWAY IPG SOLUTION TENDER REFERENCE NO SUBMITTED BY ON AT MUMBAI DUE DATE The RFP response document should be submitted to the Bank in duplicate in paper copies i e two sets of envelope One containing original and the other having the duplicate set clearly mentioning ORIGINAL DUPLICATE in each envelope set Eligibility Cum Technical Bid Annexure 01 Eligibility amp Technical Bid Table of Contents list of document enclosed gt Covering letter certifying eligibility criteria compliance Eligibility criteria as defined in Annexure 02 Annexure 02 Duly filled up Eligibility Criteria Compliance Supporting credential lette
137. on the Bank for the same The vendor at no point in time can excuse themselves from any claims by the Bank whatsoever for their deviations in confirming to the terms and conditions payments schedules time frame for solution etc as mentioned in the tender document circulated by the Bank Vendor shall be fully responsible for deviations to the terms amp conditions etc as proposed in the tender document If related parties as defined below submit more than one bid then both all bids submitted by related parties are liable to be rejected at any stage at Bank s discretion a Bids submitted by holding company and its subsidiary b Bids submitted by two or more companies having common director s c Bids submitted by two or more partnership firms LLPs having common partners d Bids submitted by two or more companies in the same group of promoters management e Any other bid in the sole discretion of the Bank is in the nature of multiple bids Price Bids The vendor is requested to quote in Indian Rupee INR Bids in currencies other than INR would not be considered The date for opening of price bids would be communicated separately to the successful Vendors post the completion of the technical evaluation The prices and other terms offered by vendors must be firm for an acceptance period of 180 days from the opening of the commercial bid The prices quoted by the vendor shall be all inclusive that is inclusive of all taxes du
138. or items where such prices are a must and required to be quoted for the highest price quoted by any of the participating vendor will be taken as the costs for such alternatives and also for arriving at the Total Cost of Ownership for the purpose of evaluation of the Vendor The same item has to be supplied by the Vendor free of cost The Bank is not responsible for any assumptions or judgments made by the vendor for proposing and implementing the solution The Bank s interpretation will be final Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 22 of 120 GB Bank of Baroda 5 1 2 15 5 1 2 16 5 1 2 17 5 1 2 18 5 1 3 5 1 3 1 5 1 3 2 5 1 3 3 The Bank ascertains and concludes that everything as mentioned in the tender documents circulated to the Vendor and responded by the vendors have been quoted for by the vendor and there will be no extra cost associated with the same in case the vendor has not quoted for the same All out of pocket expenses traveling boarding and lodging expenses for the entire life of the contract should be a part of the financial bid submitted by the vendor to the Bank No extra costs on account of any items or services or by way of any out of pocket expenses including travel boarding and lodging etc will be payable by the Bank The vendor cannot take the plea of omitting any charges or costs and later lodge a claim
139. ors and contractors who are directly involved in the consideration evaluation of the Confidential Information and Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 39 of 120 GB Bank of Baroda bind each of its directors partners advisers agents or employees sub contractors and contractors so involved to protect the Confidential Information and materials in the manner prescribed in this document gt Upon discovery of any unauthorised disclosure or suspected unauthorised disclosure of Confidential Information promptly inform the Disclosing Party of such disclosure in writing and immediately return to the Disclosing Party all such Information and materials in whatsoever form including any and all copies thereof gt The Receiving Party who receives the confidential information and materials agrees that on receipt of a written demand from the Disclosing Party a Immediately return all written Confidential Information Confidential materials and all copies thereof provided to or produced by it or its advisers as the case may be which is in Receiving Party s possession or under its custody and control b To the extent practicable immediately destroy all analyses compilations notes studies memoranda or other documents prepared by it or its advisers to the extent that the same contain reflect or derive from Confidential Information relating to the Di
140. oted by the Vendor does not meet the performance service levels of the Bank the Vendor will at their cost carry out the necessary upgrades replacements The Bank will not pay any additional amount during the period of the contract Required hardware and related software like OS Database etc for the solution should be quoted and will be considered as a part of TCO for the purpose of evaluation However Bank has sole and absolute discretion not to procure Hardware and related software from the vendor as the Bank may use existing IT infrastructure or procure separately directly End of Sales End of support The Vendor has to ensure that any equipment supplied as part of this RFP should not have either reached or announced end of sales on the date of such supply or end of support for at least 5 year from the date of issue of purchase order In the event if any equipment supplied by the vendor reaches end of support within the contract period from the date of supply the vendor has to replace the equipment at no additional cost to the Bank As clustering is required for both application and database the Operating System and Database should be accordingly factored Non Compliance in adhering to the licensing policy would be responsibility of the vendor Enterprise license on proposed Solution IPG The license for the solution to be Enterprise level for all the modules offered without any constraint on number of branches or users for the B
141. ow all transaction messages on screen should have at least 100 transaction records on screen with limited data with no compromise to security Option to clear the on screen log should be available to wipe the data as and when required 1 6 19 File Log All transaction has to be logged in to a flat file with a proper delimiter and in encrypted format 1 6 20 Database log All transaction has to be logged in to database with all required data 1 6 21 The log setting should be changed through the configuration manager using a front end Any one log should always be available no transaction should be performed without log All logs data should be encrypted and stored only through the front end tool designed to view the log should be capable of displaying the data no plain text should be stored in the log 1 6 22 No of Enterprise licenses should be unlimited 1 7 Improved MIS and Alert Mechanism The merchant portal should provide the following features 1 7 1 Display the profile of the merchant including name address email phone no address and designated account number 1 7 2 Merchant can raise request for change in address phone no email account number and Bank personnel to verify such requests from the admin module 1 7 8 Merchant can raise support ticket from the portal for any issue faced in integration payment settlement and dispute 1 7 4 Merchant can download reports all transaction settlement types refund parti
142. post the termination of the vendor 6 15 Indemnity The Vendor shall indemnify the Bank and shall always keep indemnified and hold the Bank its employees personnel officers directors hereinafter collectively referred to as Personnel harmless from and against any and all losses liabilities claims actions costs and expenses including attorneys fees relating to resulting directly or indirectly from or in any way arising out of any claim suit or proceeding brought against the Bank as a result of gt Bank s authorized bona fide use of the Deliverables and or the Services provided by Vendor under this RFP and or gt an act or omission of the Vendor and or its employees agents sub contractors in performance of the obligations under this RFP and or gt claims made by employees or subcontractors or subcontractors employees who are deployed by the Vendor against the Bank and or gt claims arising out of employment non payment of remuneration and non provision of statutory benefits by the Vendor to its employees its agents contractors and sub contractors gt breach of any of the term of this RFP or breach of any representation or false representation or inaccurate statement or assurance or covenant or warranty of the Vendor under this RFP and or any or all Deliverables or Services infringing any patent trademarks copyrights or such other Intellectual Property Rights and or gt breach of confidentialit
143. presentative contractors or advisers gives any representation or warranty whether oral or written express or implied as to the accuracy updating or completeness of any writings information or statement given or made in this RFP document Neither the Bank nor any of its directors officers employees agents representative contractors or advisers has carried out or will carry out an independent audit or verification or investigation or due diligence exercise in relation to the contents of any part of the RFP document 1 3 For Respondent Only The RFP document is intended solely for the information of the party to whom it is issued the Recipient or the Respondent i e Government Organization Public Sector Undertakings PSU Limited Company or a partnership firm and no other person or organization 1 4 Confidentiality The RFP document is confidential and is not to be disclosed reproduced transmitted or made available by the Recipient to any other person The RFP document is provided to the Recipient on the basis of the undertaking of confidentiality given by the Recipient to the Bank The Bank may update or revise the RFP document or any part of it The Recipient accepts that any such revised or amended document will be subject to the same confidentiality undertaking The Recipient will not disclose or discuss the contents of the RFP document with any officer employee consultant director agent or other person associa
144. quest for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 80 of 120 GB Bank of Baroda 1 2 5 View Velocity Maintain Velocity currency wise and period to be self defined by bank 1 2 6 View and Maintain System Parameters and System Response Code 1 2 7 View and maintain lookup and 3D secure Mapping 1 2 8 Maintain maximum volume check and velocity Merchant wise with currency Dailly Weekly monthly Period to be self defined by bank 1 2 9 Register new Merchants super sub independent SSL MOT 1 2 10 Mark Merchant Status as Pending or Rejected 1 2 11 Merchant Group Management Modify Merchant Regenerate Merchant Key 1 2 12 Associate View and modify the Acquire 1 2 13 View Add Card Type 1 2 14 Modify Merchant Status 1 2 15 Merchant Status Report 1 2 16 Merchant ECI Secure Code Matrix Mapping 1 2 17 Merchant ECI and VBV mapping 1 2 18 Reset MWI pin 1 2 19 Merchant page should capture following information Merchant type Merchant Name Address URL E Mail Contact No MCC MPI ID 3D Secure Y N 1 2 20 Account no Allowed Currency E Banking Y N NPCI password Card Type allowed Visa MC Rupay Ammex other 1 2 21 MDR calculation card wise category wise and support with min max amount allow various cards MDR L Debit credit card foreign card Commercial card etc recognize at transaction time and apply the MDR accordingly 1 2 22 Also allow MDR for differen
145. r data and Confidential Information as may be necessary for archival purpose Where Confidential Information relates to the Bank s data or data of the Bank customers including but not limited to the Bank customers or the Bank employees personal data or such other information as the Bank is required by banking secrecy or such other laws to protect for an indefinite period such Confidential Information shall be protected by the receiving party for an indefinite period or until such time when the receiving party no longer has access to the Confidential Information and has returned or destroyed all Confidential Information in its possession The Confidential Information and materials and all copies thereof in whatsoever form shall at all times remain the property of the Disclosing Party and its disclosure under the contract shall not confer on the Receiving Party any rights whatsoever beyond those contained in the contract Without prejudice to any other rights or remedies which a Party may have the Parties acknowledge and agree that damages would not be an adequate remedy for any breach of the clause and the remedies of injunction specific performance and other equitable relief are appropriate for any threatened or actual breach of any such provision and no proof of special damages shall be necessary for the enforcement of the rights under this Clause Further breach of this Clause shall be treated as Material Breach for the purpose of the
146. r date with RRF debit and generate these entry in TTUM format is enclosed 15 In charge back system should generate daily entry in TTUM for debit and email to merchants 15 1 Update presentment arbitration second chargeback reversal RRF data due register expiry register chargeback history amp all reversals amp prepare TTUM for the same 152 Generate TTUM for 1st and 2nd chargeback chargeback charges Representment Reversal and Arbitration etc 15 3 Master card incoming file should process in batch For all file TT112 TT113 amp TT140 allow to put foreign currency exchange rate for chargebacks generate reversal entries in TTUM and provide settlement report 15 4 Process Visa incoming file and provide settlement report and after verification generate reversal entries in TTUM 15 5 From Master Card incoming TT057 file system should take exchange rate date wise 15 6 Manual payment of hold entry or unreconciled Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 97 of 120 GB Bank of Baroda Sr Customization If Yes N Scope and Requirement Required Time Yes No Required entry or any entry should be available MMS should generate automated email for 15 7 detailed Merchant stateme
147. r for any discussion presentation demonstrations etc on proposals or proposed contract or for any work performed in connection therewith 5 4 Other RFP Requirements 5 4 1 5 4 2 5 4 3 5 4 4 5 4 5 5 4 6 This tender document may undergo change by either additions or deletions or modifications before the actual award of the contract by the Bank The Bank also reserves the right to change any terms and conditions including eligibility criteria of the tender document and its subsequent addendums as it deems necessary at its sole discretion The Bank will inform all vendors about changes if any The Bank may revise any part of the tender document by providing a written addendum at stage till the award of the contract The Bank reserves the right to issue revisions to this tender document at any time before the award date The addendums if any shall be published on Bank s website only The Bank reserves the right to extend the dates for submission of responses to this document Vendors shall have the opportunity to clarify doubts pertaining to the tender document in order to clarify any issues they may have prior to finalizing their responses All questions are to be submitted to RFP Coordinator mentioned in A Important Dates 2 RFP Coordinator and should be received by the nominated point of contact in writing through email before the scheduled date as indicated in the schedule of timeframe Responses to inquiries
148. r the Bank s officials would visit reference sites provided by the Vendor if deemed necessary In case there is only one vendor having technical score of 70 or more the Bank may at its sole discretion also consider the next highest technical score and qualify such vendor In case none of the participating vendors qualify on technical criteria and reach or exceed the cut off score of 70 then the Bank at its sole discretion may qualify two vendors on the basis of the top 2 scores However the Bank at its discretion may reject the proposal of the Vendor or will not consider vendor below cutoff marks by relaxing as mentioned above if in the Bank s opinion the Vendor could not present or demonstrate the proposed solution as described in the proposal or in case the responses received from the site visited are negative or the solution does not meet Bank s technical functional requirement 4 2 Commercial Bid Evaluation The commercial bids of only those vendors who qualify in both eligibility and technical evaluation will be opened The date for opening of the commercial bid would be communicated separately to the technically eligible vendors The commercial bids submitted by vendors will be evaluated based on discounted total cost of ownership The discount rate will be used 2 1096 The key considerations of the TCO would be the total payouts for entire project through the contract period discounted at 10 to arrive at the present value of the fu
149. ransaction marked as chargeback with due date details Email to be sent for each real time transaction to the merchants designated email ID and message on his mobile no Direct support for integration technical issues Training and manual for help Technical Scoring Sheet Technical Criteria Compliance for Implementation and Maintenance of Internet Payment Gateway IPG Solution For each feature if customization is required no marks shall be allotted and if customization is not required and the feature is readily available then 1 mark shall be allotted Sr No Customization If Yes Scope and Requirement Required Time Yes No Required Solution should be capable of configuring Basic Setups 1 1 Ease of Merchant Integration 1 2 The architecture of the Internet Payment Gateway IPG solution should allow Bank s system to be easily integrated and the technology used should be easily adoptable and portable to Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 88 of 120 GB Bank of Baroda Sr No Scope and Requirement Customization Required Yes No If Yes Time Required the bank system 1 3 Integration should happen through landing page from merchant website to ease the migration process of the existing merchants and parameter should come to us through URL posting 1 4 The ar
150. rchant integration mode of e payments and to support new mode of e payments during the contract period The vendor is expected to provide the Solution including hardware middleware facility management training third party utilities and installation testing migration providing requisite interfaces and provide technical support for a period of five years The five year period consists of warranty and subsequent AMC ATS period from the date of implementation Implementation of the proposed solution should be completed within 3 months of the acceptance of order The proposed solution should be easy to use pluggable on merchant biller platform configurable scalable and compliant with various standards like PCIDSS PADSS etc The proposed solution should be able to process multi mode of transactions Debit Prepaid cards Visa Master Rupay Credit cards Visa Master AMEX Diners JCB Discover Internet Banking Wallet Cash Cards Mobile Payments EMI IMPS amp transaction originating from various channels like Web Mobile IVR etc By means of diagrammatic pictorial representations the Vendor should provide complete details of the hardware software and network architecture of the end to end Payment Gateway Solution offered including the project plan for go live Vendor to also provide security setup proposed in the solution and various layer of risk identification and mitigation measures The complete
151. rd copy of the bids the vendors agree that Bank can consider hard copy as final and it will be binding on the vendor The Bank in this case may also reject the offer outright Based on the Bank s requirements as listed in this document the vendor should identify the best suited solution that would meet the Banks requirements and quote for the same In case the vendor quotes more than one model and they have not specified which particular model quoted by them needs to be considered then the response would be considered as improper and the whole tender submitted by the vendor is liable to be rejected The vendor is expected to provide the best option and quote for the same Vendor must furnish requirements as per the formats provided in the RFP document In the event the vendor has not quoted for any mandatory items as required by the Bank and forming a part of the tender document circulated to the Vendor s and responded to by the vendor the same will be deemed to be provided by the vendor at no extra cost to the Bank In the event the Bank has not asked for any quotes for alternative prices and the vendor furnishes the alternative price in the vendor s financial bid the higher of the prices will be taken for calculating and arriving at the Total Cost of Ownership However payment by the Bank will be made at the lower price The Bank in this case may also reject the offer outright In the event optional prices are not quoted by the vendor f
152. recy or such other laws to protect for an indefinite period such Confidential Information shall be protected by the receiving party for an indefinite period or until such time when the receiving party no longer has access to the Confidential Information and has returned or destroyed all Confidential Information in its possession gt Nothing contained in this clause shall limit vendor from providing similar services to any third parties or reusing the skills know how and experience gained by the employees in providing the services contemplated under this clause provided further that the vendor shall at no point use the Bank s confidential information or Intellectual property The Parties will at all times maintain confidentiality regarding the contents of this Tender and subsequent Agreement and proprietary information including any business technical or financial information that is at the time of disclosure designated in writing as Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 38 of 120 GB Bank of Baroda confidential or would be understood by the Parties exercising reasonable business judgment to be confidential The Parties will keep in confidence and not disclose to any third party any and all Confidential Information available to the Parties whether such information is given in writing or is oral or visual and whether such writing is marke
153. reto before given to you by us whether jointly with others or alone and now existing uncancelled and this Bank Guarantee is not intended to and shall not revoke or limit such guarantee or guarantees 10 The Bank Guarantee shall not be affected by any change in the constitution of the vendor or us nor shall it be affected by any change in your constitution or by any amalgamation or absorption thereof or therewith but will enure to the benefit of and be available to and be enforceable by the absorbing or amalgamated company or concern 11 The Bank Guarantee shall come into force from the date of its execution and shall not be revoked by us any time during its currency without your previous consent in writing 12 We further agree and undertake to pay you the amount demanded by you in writing irrespective of any dispute or controversy between you and the vendor in any suit or proceeding pending before any court or Tribunal relating thereto our liability under this present being absolute and unequivocal The payments so made by us shall be a valid discharge of our liability for payment here under and the vendor shall have no claim against us for making such payment 13 Notwithstanding anything contained herein above a our liability under this Guarantee shall not exceed Rs Rupees aid P iM IBN ai e enu E D MU Edad only b this Bank Guarantee shall be valid and remain in force upto and including the date and
154. rgeback Report Potential Chargeback Pre arbitration Arbitration 2nd chargeback Chargeback reversal good faith compliance etc 9 18 Transaction of Active Cards Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 94 of 120 GB Bank of Baroda Sr No Scope and Requirement Customization Required Yes No If Yes Time Required 9 19 Merchant Activity Status Report 9 20 Merchant Category Transaction Status Report 9 21 BIN wise Transaction Report 9 22 Super and Sub Merchant Transaction Report Detail 9 23 Statistics of min max and average volumes Merchant wise Category wise MCC wise 9 24 Supports SMS and Email alerts for each transaction to customer and merchant 9 25 System should have a provision to configure alert threshold and frequency 9 26 Alert based on transaction statistics e g based on transaction status 9 27 Real time System health Fatal errors exceptions alerts 9 28 Configurable Settlement Lead days Option for a bank user to parameterize the total number of days that will be elapsed from the time of file delivery to the settlement date 9 29 Support automatic derivation of settlement date based on pre defined holidays 9 30 Calculation of MDR at the time of transaction if it is born by customer amp
155. roda Annexure 05 Undertaking To The General Manager IT Bank of Baroda Baroda Sun Tower Bandra Kurla Complex Bandra E Mumbai 400 051 Sir Sub RFP Implement amp Maintain Internet Payment Gateway IPG Solution 1 Having examined the Tender Documents including all Annexures and Appendices the receipt of which is hereby duly acknowledged we the undersigned offer to supply deliver implement and commission ALL the items mentioned in the Request for Proposal and the other schedules of requirements and services for your bank in conformity with the said Tender Documents in accordance with the schedule of Prices indicated in the Price Bid and made part of this Tender If our Bid is accepted we undertake to comply with the delivery schedule as mentioned in the Tender Document We agree to abide by this Tender Offer for 180 days from date of bid opening and our Offer shall remain binding on us and may be accepted by the Bank any time before expiry of the offer This Bid together with your written acceptance thereof and your notification of award shall constitute a binding Contract between us a We undertake that in competing for and if the award is made to us in executing the subject Contract we will strictly observe the laws against fraud and corruption in force in India namely Prevention of Corruption Act 1988 b Commission or gratuities if any paid or to be paid by us to agents relating to
156. rom any amount outstanding to the credit of the selected vendor including the pending bills and or invoking Performance Guarantee if any under this contract If the Performance guarantee is not submitted within the stipulated time the Bank reserves the right to cancel the order contract and the earnest money deposit taken from the vendor will be forfeited 5 3 Others 5 3 1 5 3 2 5 3 3 5 3 4 The solution will be deemed accepted only after successful ATP and sign off from Bank s identified Project Manager Responses to this RFP should not be construed as an obligation on the part of the Bank to award a purchase contract for any services or combination of services Failure of the Bank to select a vendor shall not result in any claim whatsoever against the Bank The Bank reserves the right to reject any or all bids in part or in full without assigning any reason whatsoever By submitting a proposal the vendor agrees to promptly contract with the Bank for any work awarded to the vendor Failure on the part of the awarded vendor to execute a valid contract with the Bank will relieve the Bank of any obligation to the vendor and a different vendor may be selected based on the selection process The terms and conditions as specified in the RFP and addendums if any thereafter are final and binding on the vendors In the event the vendor is not Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG
157. rs by submitting the response to this RFP agree to the process and conditions of the normalization process The Price offer shall be on a fixed price basis Bid submitted with an adjustable price quotation will be treated as non responsive and will be liable to be rejected The rate quoted by the vendor should necessarily include the following Minimum of three year comprehensive Product warranty covering all parts service visits to the concerned Branches Offices etc and three years onsite service warranty The Warranty should include all costs that the original manufacturer would charge the vendor and also include repair and maintenance of all HW parts other than on account of replacement due to abnormal site conditions of Force Majeure 5 1 4 4 2 Yearly preventive maintenance if required in consultation with the Banks team of all the equipments needs to be conducted which should interalia include cleaning of inside and outside of all equipments during warranty period Preventive Maintenance will include replacement of worn out parts etc Vendor will have to maintain HW after the warranty period for a minimum period of 2 years In case equipment is taken away for repairs the Vendor shall provide a standby equipment of equivalent configuration so that the work of the Bank is not affected The Vendor shall give an undertaking that sufficient quantity of Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IP
158. rs or copies of documentation from clients or purchase order copies certifying eligibility criteria compliance Application Money Bid Security money Earnest Money deposit and Bid Security Letter as per Annexure 03 The RFP response without accompanying the Demand Draft Banker s Cheque Bank Guarantee towards Application Money Bid Security are liable to be rejected Annexure 04 Bid Security Undertaking if Earnest Money deposit in the form of a bank guarantee Annexure 05 Undertaking from the Vendor Annexure 07 Conformity with Hardcopy letter Annexure 08 Conformity Letter Executive Technical Summary The Executive Summary should be limited to a maximum of five pages and should summarize the content of the response The Executive Summary should initially provide i An overview of Vendor s organization and position with regards to providing Internet Payment Gateway IPG Solution ii A summary of the Vendor s services related to the proposal that will be provided as a part of this procurement iii Brief description of the unique qualifications of the Vendor iv A summary on capabilities such as resources and past experience of providing such solution v Response to the technical requirements in Annexure 11 explaining the technical specifications wherever required Information provided in the Executive Summary is to be presented in a clear and concise manner ww oca YV wv vv gt Technical Proposal The proposal based on Tech
159. rtal for any user specified period 9 7 Transaction report should contain settled amp unsettled transactions 9 8 Detail Transaction Search Report Merchant web interface amp SAWI text CSV PDF and view Contains following M ID TRN ARN date amp time of transaction card type card number merchant name chargeback data reversal data potential change back data arbitration partial amp full refunds settlement amount charges settlement date cvv cvc 3 d secure rrf amount rrf to be paid date and all other parameters 9 9 If merchant using auth mode then facility to initiate capture should be available at merchant login Otherwise auto capture should be there 9 10 Basic Transaction search report 9 11 Advanced Transaction Search Report 9 12 Search Transaction with Card no 9 13 Search for pre auth transactions 9 14 Merchant Snapshot Summary Report merchant name wise total transaction no amp amount amp date it period it should be merchant wise and all merchant 9 15 Refund Report 9 16 Transaction History Report it should allow to view download all reports Txn wise payment report card type wise Visa master Rupay other card category wise Debit Ldebit credit From date to date Chargeback partial full RRF settlements GL PL wise refund Partial full representment reversal arbitration 2nd chargeback AMC etc 9 17 Cha
160. s Reserve HF etc at month s end and for any period range 3 28 Transaction Search Report should contain following MID TRN ARN date amp time of transaction card type card number merchant name chargeback data reversal data potential chargeback data arbitration partial amp full refunds settlement amount charges settlement date 3 d secure status reserve rolling fund amount reserve rolling fund to be paid date and all other parameters 3 29 Transaction History Report it should allow to view download all reports Txn wise payment report card type wise Visa master Rupay other card category wise Debit Ldebit credit From date to date Chargeback partial full RRF Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 74 of 120 GB Bank of Baroda settlements GL PL wise refund Partial full representment reversal arbitration 2nd chargeback AMC etc 3 30 Charge Back related Reports Potential Chargeback Pre arbitration Arbitration 2nd chargeback Chargeback reversal good faith compliance etc 3 31 The solution should provide web based transaction monitoring interface to display of transaction statistics which includes success ratio business decline technical decline key merchant statistics TPS merchant card system based profitability transaction success failure chargeback sales ratio etc 3 32 Super a
161. s resolved Bank shall make payment within 15 days from the date the dispute stands resolved Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 35 of 120 GB Bank of Baroda 6 General Terms and Conditions 6 1 Dispute Resolution The Bank and the vendor shall make every effort to resolve amicably by direct informal negotiation between the respective project managers directors of the Bank and the vendor any disagreement or dispute arising between them under or in connection with the contract If the Bank project manager director and vendor project manager director are unable to resolve the dispute after thirty days from the commencement of such informal negotiations they shall immediately escalate the dispute to the senior authorized personnel designated by the vendor and Bank respectively If after thirty days from the commencement of such negotiations between the senior authorized personnel designated by the vendor and Bank the Bank and the vendor have been unable to resolve contractual dispute amicably either party may require that the dispute be referred for resolution through formal arbitration All questions disputes or differences arising under and out of or in connection with the contract or carrying out of the work whether during the progress of the work or after the completion and whether before or after the determination abandonment or brea
162. s data should be encrypted and stored only through the front end tool designed to view the log should be capable of displaying the data no plain text should be stored in the log with reset enable disable option 3 16 Quick screen log should show all transaction messages on screen should have at least 100 transaction record on screen with limited data with no compromise to security Option to clear the on screen log should be available to wipe the data as and when required with reset enable disable option Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 73 of 120 GB Bank of Baroda 3 17 The solution should be able to provide different types and level of rights and access to various interfaces web interfaces databases reports and functionalities to different teams as desired by the Bank from time to time 3 18 The solution s admin interface should implement the changes on four eye principle i e maker checker The activity requiring maker checker should be definable by the Bank 3 19 The solution should allow the administrator to monitor critical activities like user addition user profile changes and parameter configuration changes and also should be capable of triggering alerts for the same Additionally it should also monitor all user activities on regular basis and on any deviation alert should be triggered View and maintain lookup an
163. s or any class thereof gt A liquidator or a receiver is appointed over all or a substantial part of the undertaking assets or revenues of the other Party and such appointment continues for a period of twenty one 21 days gt The other Party is subject of an effective resolution for its winding up other than a voluntary winding up for the purpose of reconstruction or amalgamation upon terms previously approved in writing by the other Party or gt The other Party becomes the subject of a court order for its winding up The Vendor understands the largeness of this Project and that it would require tremendous commitment of financial and technical resources for the same from the Vendor for the tenure of this Tender and subsequent Agreement The Parties therefore agree and undertake that an exit at any point in time resulting due to expiry or termination of this Tender and subsequent Agreement for any reason whatsoever would be a slow process over a period of three 3 months after the completion of the notice period of three 3 months During this period the Vendor shall continue to provide the Deliverables and the Services in accordance with this Tender and subsequent Agreement and shall maintain the agreed Service levels Immediately upon the date of expiration or termination of the Tender and subsequent Agreement Bank shall have no further obligation to pay any fees for any periods commencing on or after such date Without prejudice
164. s without demur or a written demand or notice to the Vendor The Bid Security shall be returned to unsuccessful Vendors within thirty 30 days from the date of the award of contract to a successful Vendor The Bid Security shall be returned to the successful Vendor upon furnishing of Performance Security in accordance with the instructions of the Vendor The Vendor undertakes that it will not cancel the Bid Security referred to above till the Vendor is returned the Bid Security from Bank of Baroda in accordance with the foregoing conditions The Vendor represents and warrants that the Vendor has obtained all necessary approvals permissions and consents and has full power and authority to issue this Bid Security and perform its obligations hereunder and the Vendor has taken all corporate legal and other actions necessary or advisable to authorise the execution delivery and performance of this Bid Security The absence or deficiency of authority or power on the part of the Vendor to issue this Bid Security or any irregularity in exercise of such powers shall not affect the liability of the Vendor under this Bid Security Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 55 of 120 Bank of Baroda Dated this day of Place Date Seal and signature of the Vendor Request for Proposal RFP Implement amp Maintain Internet Paymen
165. sclosing Party c So far as it is practicable to do so immediately expunge any Confidential Information relating to the Disclosing Party or its projects from any computer word processor or other device in its possession or under its custody and control d To the extent practicable immediately furnish a certificate signed by its director or other responsible representative confirming that to the best of his her knowledge information and belief having made all proper enquiries the requirements of this paragraph have been fully complied with e The rights in and to the data information residing at the Bank s premises including at the DRC even in the event of disputes shall at all times solely vest with the Bank This shall not be applicable and shall impose no obligation on the receiving party with respect to any portion of Confidential Information which a was at the time received or which thereafter becomes through no act or failure on the part of the receiving party generally known or available to the public b is known to the receiving party at the time of receiving such information as evidenced by documentation then rightfully in the possession of the receiving party c is furnished by others to the receiving party without restriction of disclosure d is thereafter rightfully furnished to the receiving party by a third party without restriction by that third party on disclosure e has been disclosed pursuant to the requir
166. seconds 1 7 39 Business decline transactions for the day month year 1 7 40 Technical decline transactions for the day month year 1 8 Different Flavor Card Acceptance and Other Payment Mode Availability 1 81 System should support different card variant and should support internet banking mobile banking and other payment platform 1 9 Multi Time Zone Support 1 9 1 System should support multi time zone IST configuration 1 10 Multi currency Support 1 10 1 System should support multi currency transaction 2 Merchant Management System MMS 2 1 Automated processing of transaction files and generate outgoing file for VISA and Master Card amp update the same in payment register for all currencies amp prepare TTUM 2 2 Automated processing of MasterCard amp Visa incoming files and updated reconciliation reversal register and chargeback register etc amp prepare TTUM 2 3 MMS should support INR payments with facilities like any transaction hold 2 4 Rolling reserve deduction amp payment register Rolling reserve fund should be deducted from daily payments and kept in a RRF account and on any due date e g 90 days all eligible entries should come in TTUM for RRF payment 2 5 Hold facility for Rolling reserve fund and availability of placing future payment date 2 6 Flexibility in MDR calculation like defined percentage with min max Amount below above amp for any range of amount on the basis of card type i e Visa Master Rup
167. services support for launch of services including requisite certification compliance etc 1 32 Post Implementation support 1 33 Escrow of application software 1 34 Benchmarking of proposed solution if desired by Bank 1 35 The vendor has to enter into a Service Level Agreement with the Bank 1 36 Deployment of 24 X 7 X 365 monitoring proactive monitoring technical and functional support team with skilled man power for support amp monitoring The monitoring and technical functional support team size deployed by the vendor should be increased with the increasing volumes Monitoring team should have the capacity to understand the gravity of application triggers alerts and escalate resolve it accordingly 2 Merchant Management Integration On boarding and Risk profiling 2 1 Complete On boarding of merchant facility and parameterised as per the Bank s requirement On successful On boarding automatically generate and email Merchant welcome letter 2 2 Merchant definition to be based on gt Channel gt Type of integration gt Type of cards accepted gt Type of transactions accepted 2 3 Merchant status on the basis of the integration from the following options gt Active gt Inactive gt Test under pilot 2 4 Configuring Merchant ID should capture following information Merchant type Merchant Name Address URL e Mail Contact No MCC MPI ID 3D Secure Y N Request for Proposal RFP Implement amp
168. sions Each Recipient should notify the Bank of any error fault omission or discrepancy found in this RFP document but not later than last date of receiving clarifications as specified in Section 2 6 Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 8 of 120 GB Bank of Baroda 1 11 Standards All standards to be followed will adhere to Bureau of Indian Standards BIS specifications or other acceptable standards 1 12 Acceptance of Terms A Recipient will by responding to the Bank s RFP document be deemed to have accepted the terms as stated in this RFP document Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 9 of 120 GB Bank of Baroda 2 RFP Response terms 2 1 Lodgment of RFP Response 2 1 1 Application Money Application Money as mentioned in A Important Dates 8 Application Money by way of Bankers Cheque Demand Draft Pay Order favoring Bank of Baroda payable at Mumbai which is non refundable must be submitted separately along with RFP response The Bank may at its discretion reject any vendor where application money has not been furnished with RFP response 2 1 2 RFP Closing Date RFP Response should be received by the officials as indicated in A Important Dates 5 Last Date of Submission of RFP Response Closing Date as per th
169. ssociate View and modify the Acquirer 4 13 View Add Card Type 4 14 Modify Merchant Status 4 15 Merchant Status Report 4 16 Merchant ECI Secure Code Matrix Mapping 4 17 Merchant ECI and VBV mapping 4 18 Reset MWI pin Merchant page should capture following 419 information Merchant type Merchant Name Address URL E Mail Contact No MCC MPI ID 3D Secure Y N Account no Allowed Currency E Banking Y N 4 20 NPCI password Card Type allowed Visa MC Rupay Ammex other MDR calculation card wise category wise and support with min max amount allow various 4 21 cards MDR L Debit credit card Foreign card Commercial card etc recognize at transaction time and apply the MDR accordingly Also allow MDR for different range of transactions eg for L Debit transaction between 0 to Rs 2000 422 MDR will be 0 75 S T for 2001 to 5000 1 for 5001 to 10000 1 1 10000 and above 1 2 Service tax added at merchant end Y N RRF Merchant per transaction limit currency wise no 4 23 of transactions per card alowed limit daily weekly monthly period to be self defined by bank 4 24 check negative bin list Y N check block bin card Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 91 of 120 GB Bank of Baroda Sr No Scope and Requirement Customization Required Yes No If Yes Time Required Y N card
170. t amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 16 of 120 GB Bank of Baroda b The hardware and related software sized for the applications should be redundant amp scalable All the components within the server should be hot swappable and should incur no downtime due to component failure All the core servers suggested should have dual power supplies and rack mountable The power input to the power supplies will be from separate UPS In case of failure of one power supply the second power supply should be able to take the full load without causing any interruption in services All servers should have a minimum of dual 1000 Mbps Ethernet network interface cards NIC installed on different slots Each NIC will be cabled from a different module on the switch using gigabit speed cabling Storage and Backup option should be external as per the solution proposed by the vendor The vendor as part of technical proposal should provide a solution with external storage and external backup options The proposal should clearly indicate the external storage capacity in detail Bank would use the existing infrastructure for both external storage and backup hence the vendor need not quote these in their commercial proposal The Vendor is responsible to arrive at the sizing independently The Bank is not responsible for any assumption made by the Vendor with respect to the sizing In the event the sizing qu
171. t Gateway IPG Solution Bank of Baroda Confidential Page 56 of 120 GB Bank of Baroda Annexure 04 Bid Security Form FORMAT OF BANK GUARANTEE BG IN LIEU OF EARNEST MONEY DEPOSIT To The General Manager IT Bank of Baroda Baroda Sun Tower Bandra Kurla Complex Bandra E Mumbai 400 051 WHEREAS hereinafter called the Vendor has submitted its bid dated date of submission of bid for providing Windows based servers and its components in response to Request for Proposal RFP No hereinafter called the Bid issued by Bank of Baroda KNOW ALL PEOPLE by these presents that WE name of bank of name of country having our registered office at address of bank hereinafter called the Bank are bound unto Bank of Baroda hereinafter called the Purchaser in the sum of for which payment will and truly to be made to the said Purchaser the Bank binds itself its successors and assigns by these presents Sealed with the common seal of the said Bank this day of sa s THE CONDITIONS of this obligation are 1 If the Vendor withdraws its Bid during the period of bid validity specified by the Vendor on the Bid Form or 2 If the Vendor having been notified of the acceptance of its bid by the Purchaser during the period of bid validity a fails or refuses to execute the mutually agreed Contract Form if required or b fails or refuses to furnish the Performance Security in accordance with the Terms and Con
172. t of RFP RESPONSE ue iiioais axi re Cokddipdaun Gd egi pAODR Kd UE UE Y Md RE 10 2 11 Application MOnBY uisssedbaadsadixepcndidxra aa Ecc VaY Drak I USA o VaE UE CNRC Vau CREER RE a 10 2 1 2 RFP Closing Date neon ci cnn rnit rig du rkdai kd ida io Kew a ch diria ada diu aria 10 2 2 Registration of RFP Response ceeeeeeeeeeeeeeeeeee nennen nnn nnne nnn 10 23 Late RFP Polleyuscsnisdiixniuss is inanon anana nanasan sannana ranan NR rV IOVI UMP GER 10 24 RFP Validity period ind ccc bof dec CB eate Rcx c on RD ERU RUD 10 2E eS uicindedipr 11 2 06 Requests for Information eeeeeeeeeeeeeeeeeeeeeeeeeeennnne nennen nnn 11 27 ie LL TTE TT TN 11 Z8 DisqgualficallODne veas pua ovili ana Ci aV NOR d iC lb ERR diu 12 2 99 Language of Tender uieen ernannt nean ron rada conan rd axba a a aus xS EE V Lb Yap dad 12 2 10 Formats Of BiGS ossis saca sickx4s ia nac sca EP Rpa bh pF DUM EE EE ESSE Ei X HEH E dU nca EYE EYNQH ELIGE 12 2141 Timeframe fe a 12 2 12 RFP Response Submission Details eere 12 2 13 Earnest Money DeposSItL oranes tion oaa ia ina bah b saa tian Ia eu a papa aa sinas sx aS SE Ead RR eu GR 15 ZAG Commercial Bid nein satur rankka idea o ku cu dark ada o kt Ca ck ak ER dra iE au Eia 15 3 Project D tails cari GbR eR dr EE xdi da c elo fan E E o E i Mid 16 3 1 Introduction and Project Overview
173. t range of transactions eg for L Debit transaction between 0 to Rs 2000 MDR will be 0 75 S T for 2001 to 5000 1 for 5001 to 10000 1 1 10000 and above 1 2 Service tax added at merchant end Y N RRF 1 2 23 Merchant per transaction limit currency wise no of transactions per card allowed limit daily weekly monthly period to be self defined by bank 1 2 24 Check negative bin list Y N check block bin card Y N card type allowed domestic Y N international Y N commercial Y N 1 2 25 Add acquirer retailer ID retailer group AMC AMC received date AMC due date security deposit amount account no date of deposit remark due date etc 1 2 26 Setup fee amount date of deposit Service Tax Y N and 1 3 Acquirer Management Features 1 3 1 Add Acquirer Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 81 of 120 GB Bank of Baroda 1 3 2 Add Acquirer details 1 3 3 View Modify and delete acquirer details 1 4 Batch Job Execution and Control 1 4 1 Force Batch Job Execution 1 4 2 View Batch Log 1 4 3 Maintain Batch Job Parameters 1 4 4 Download and Upload files 1 4 5 Upload transaction files 1 4 6 View Batch Transaction File 1 4 7 Generate Refund Chargeback RRF Settlement Reports Other reports 1 5 Add View Country and Currency Features 1 5 1 Add View and disable Country from the console 1 5 2 Add currency vi
174. ted or affiliated in any way with the Bank or any of its customers or suppliers without the prior written consent of the Bank Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 7 of 120 GB Bank of Baroda 1 5 Disclaimer Subject to any law to the contrary and to the maximum extent permitted by law the Bank and its directors officers employees contractors representatives agents and advisers disclaim all liability from any loss claim expense including without limitation any legal fees costs charges demands actions liabilities expenses or disbursements incurred therein or incidental thereto or damage whether foreseeable or not Losses suffered by any person acting on or refraining from acting because of any presumptions or information whether oral or written and whether express or implied including forecasts statements estimates or projections contained in this RFP document or conduct ancillary to it whether or not the Losses arises in connection with any ignorance negligence inattention casualness disregard omission default lack of care immature information falsification or misrepresentation on the part of the Bank or any of its directors officers employees contractors representatives agents or advisers 1 6 Costs Borne by Respondents All costs and expenses whether in terms of time or money incurred by the Recipient
175. terchange 6 10 Support for following elements of a merchant plan Different Payment Frequencies gt Various Payment Methods gt Billing Frequency Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 78 of 120 GB Bank of Baroda gt Statement Frequency gt Currency Code 6 11 Provision for settlements with the payment association merchant and aggregators 6 12 Merchant setup checks Validations for both online and batch upload should be possible and provision for Batch Authorisations B Functionality Requirement 1 Internet Payment Gateway Application Solution should be capable of configuring Basic Setups 1 1 Ease of Merchant Integration 1 1 1 The architecture of the Internet Payment Gateway IPG solution should allow Bank s system to be easily integrated and the technology used should be easily adoptable and portable to the bank system Integration should happen through landing page from merchant website to ease the migration process of the existing merchants and parameter should come to us through URL posting The architecture should reduce or remove the dependency of technology kit for merchant integration support all platforms i e Magento PHP ASP NET JSP Perl ROR NOTE and shopping cart API in i e Cubecart Joomla opencart oscommerce xcart cs cart zen cart wordpress whmcs nop commerce martjack buildabazar drupa
176. the total cost on delivery of HW plus 100 of VAT CST amp Octroi entry tax wherever applicable at actuals The required documents to be provided along with original invoice a Original delivery Challans dully stamped and signed by the Bank Official b Original receipt of Octroi entry tax etc wherever applicable 20 of total cost on successful installation of the hardware and applicable Service Tax if any SNR case Wherever installation could not be carried out by the successful vendor due to the Bank s dependencies like Site not ready etc even after 60 days beyond the date of delivery then the payment would be released upon the successful vendor s submission of certificate from location concerned duly signed with Bank s seal affixed by the Bank Authority concerned on the Bank s dependencies like site is not ready etc However in such a case the successful vendor has to give an undertaking to complete installation within a week of being informed that the site is ready 2096 of the HW cost and applicable Service Tax if any after two months on delivery of HW The required documents to be provided along with original invoice a Original Installation Report dully stamped and signed by the Bank Official along with the signature of the vendor representative b In Case of SNR Submission of certificate from location concerned duly signed with Bank s seal affixed by the Bank Authority concerned on the Bank s dependencies
177. the vendor by operation of law and shall cease only on payment of the full amount by the guarantor to BOBof the amount hereby secured 7 This Guarantee shall be in addition to and not in substitution for any other guarantee or security for the vendor given or to be given to BOB in respect of the said contract 8 Any notice by way of request and demand or otherwise hereunder may be sent by post or any other mode of communication to the guarantor s address as aforesaid and if sent by post it shall be deemed to have been given at the time when it would be delivered in due course by post and in proving such notice when given by post it shall be sufficient to prove that the envelope containing the notice was posted and a certificate signed by an officer of BOB that the envelope was so posted shall be conclusive 9 These presents shall be governed by and construed in accordance with Indian Law Notwithstanding anything contained herein a Our liability under this Bank Guarantee shall not exceed Rs Rupees only Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 108 of 120 GB Bank of Baroda b This Bank Guarantee shall be valid up to date which is 3 months after expiry of warranty period and c We are liable to pay the guaranteed amount or any part thereof under this Bank Guarantee only and only if you serve upon us
178. this Bid and to Contract execution if we are awarded the Contract are listed below i Name and Address of the Agent ii Amount and Currency in which Commission paid payable iii Purpose of payment of Commission If commission is not paid not payable indicate the same here We agree that the Bank is not bound to accept the lowest or any Bid the Bank may receive We certify that we have provided all the information requested by the bank in the format requested for We also understand that the bank has the exclusive right to reject this offer in case the bank is of the opinion that the required information is not provided or is provided in a different format nci a eee T Y 20 Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 59 of 120 GB Bank of Baroda Yours faithfully Authorized Signatory Name Designation Vendor s Corporate Name Address Email and Phone This letter should be on the letterhead of the Vendor duly signed by an authorized signatory Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 60 of 120 GB Bank of Baroda Annexure 06 Comments Format Please provide your comments on the Terms amp conditions in this section You are requested to categorize your comments under appropriate headings such as those pertaining to the Scop
179. ties levies etc except Service Tax VAT CST amp Octroi entry tax wherever applicable will be paid extra Octroi entry tax will be paid on actual on production of original receipt Though the equipment for Internet Payment Gateway IPG Solution would be at Bank premises or any location identified by Bank vendor shall be responsible for the installation implementation and acceptance testing and the ownership would not have transferred to Bank till the final acceptance and signoff Hence the vendor will bear the risk of loss if any till the ownership has passed to Bank There will be no price escalation for Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 23 of 120 GB Bank of Baroda 5 1 3 4 5 1 3 5 5 1 3 6 5 1 3 7 during the contract period and any extension thereof Bid submitted with an adjustable price quotation will be treated as non responsive and will be rejected In case of any variation upward or down ward in Government levies taxes cess excise custom duty etc which has been included as part of the price will be borne by the Vendor Variation would also include the introduction of any new tax cess excise etc provided that the benefit or burden of other taxes quoted separately as part of the commercial bid like VAT service tax and any taxes introduced instead of Service tax VAT and levies associated to Service Tax VA
180. tion support various platforms i e Magento PHP ASP ASP NET JAVA Perl ROR NOTE and shopping cart API in i e Cubecart Joomla opencart oscommerce xcart cs cart zen cart wordpress whmcs nop commerce martjack buildabazar drupal interspire magento go moodle prestashop virtuemart etc which are currently available in market It should also support mobile platforms like Android iOS Windows PG transaction page should be designed using responsive web design approach Further it should optimize the page for any device viz smart phones tablets desktops and laptops 1 24 System to support calculation of MDR at the time of transaction i e when MDR is borne by Card holder amp on the basis of Card Type allowed Visa MC Rupay AMEX other system to support MDR calculation card wise category wise and support for percentage with configurable min max amount configure MDR on various types of cards Local Debit Credit card Foreign card Commercial card etc This should be calculated at transaction time and apply the MDR accordingly Also allow MDR for different amount range of transactions For eg As per RBI mandate for Local Debit transaction between 0 to Rs 2000 MDR will be 0 75 S T for 2001 to 5000 1 for 5001 to 10000 1 1 96 10000 and above 1 296 Option is to be made available to calculate the Service tax at merchant end with configurable Y N Option for creation of new MDR slab also should be available so in case o
181. tract The BIDDER will not accept any advantage in exchange for any corrupt practice unfair means and illegal activities The BIDDER shall not use improperly for purposes of competition or personal gain or pass on to others any information provided by the BUYER as part of the business relationship regarding plans technical proposals and business details including information contained in any electronic data carrier The BIDDER also undertakes to exercise due and adequate care lest any such information is divulged 2 10 The BIDDER commits to refrain from giving any complaint directly or through any 2 11 other manner without supporting it with full and verifiable facts The BIDDER shall not instigate or cause to instigate any third person to commit any of the actions mentioned above 2 12 Ifthe BIDDER or any employee of the BIDDER or any person acting on behalf of the BIDDER either directly or indirectly is a relative of any of the officers of the BUYER or alternatively if any relative of an officer of the BUYER has financial interest stake in the BIDDER s firm the same shall be is closed by the BIDDER at the time of filing of tender The term relative for this purpose would be as defined in Section 6 of the Companies Act 1956 2 13 The BIDDER shall not lend to or borrow any money from or enter into any monetary dealings or transactions directly or indirectly with any employee of the BUYER Previous Transgression
182. tract is covered under 5 Yrs 3 YrsWty 2 Yrs AMC onsite comprehensive support from the date of installation of product We hereby extend our guarantee and warranty during this 5 year period as per terms and conditions of the RFP and the contract for the equipment and services offered for supply against this RFP by the above mentioned Bidder and hereby undertake to perform the obligations as set out in the RFP in respect of such equipments and services We assure you that in the event of M s not being able to fulfill its obligation as M s vendor in respect of the warranty and AMC terms defined in the RFP eee OEM Name would continue to meet these either directly or through alternate arrangements without any additional cost to the Bank Yours Faithfully Authorised Signatory Name Phone No Fax E mail Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 64 of 120 GB Bank of Baroda Annexure 10 Undertaking of Information Security This letter should be on the letterhead of the bidder as well as the OEM Manufacturer duly signed by an authorized signatory on Information security as per regulatory requirement To The General Manager IT Bank of Baroda Baroda Sun Tower Bandra Kurla Complex Bandra E Mumbai 400 051 Sir Sub RFP Implement amp Maintain Internet P
183. ture cash outflows Accordingly the territory wise L1 Lowest Vendor would be arrived at The decision of the Bank shall be final and binding on all the vendors to this document The Bank reserves the right to accept or reject an offer without assigning any reason whatsoever Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 20 of 120 GB Bank of Baroda 5 Terms and conditions 5 1 General 5 1 1 5 1 1 1 5 1 1 2 5 1 1 3 5 1 1 4 5 1 2 5 1 2 1 5 1 2 2 5 1 2 3 5 1 2 4 5 1 2 5 General Terms The Bank expects the vendor to adhere to the terms of this tender document and would not accept any deviations to the same The Bank expects that the vendor appointed under the tender document shall have the single point responsibility for fulfilling all obligations and providing all deliverables and services required by Bank Unless agreed to specifically by the Bank in writing for any changes to the tender document issued the vendor responses would not be incorporated automatically in the tender document Unless expressly overridden by the specific agreement to be entered into between the Bank and the vendor the tender document shall be the governing document for arrangement between the Bank and the vendor Rules for Responding to this RFP All responses received after the due date time as mentioned in A Important Dates 5 L
184. tutory and regulatory authorities 6 12 Visitorial Rights The Bank and its authorized representatives including Reserve Bank of India RBI or any other regulator shall have the right to visit any of the vendor s premises without prior notice to ensure that data provided by the Bank is not misused The vendor shall cooperate with the authorized representative s of the Bank and shall provide all information documents required by the Bank 6 13 Compliance with Laws Compliance with all applicable laws The vendor shall undertake to observe adhere to abide by comply with and notify the Bank about all laws in force or as are or as made applicable in future pertaining to or applicable to them their business their employees or their obligations towards them and all purposes of this tender and shall indemnify keep indemnified hold harmless defend and protect the Bank and its employees officers staff personnel representatives agents from any failure or omission on its part to do so and against all claims or demands of liability and all consequences that may Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 43 of 120 GB Bank of Baroda occur or arise for any default or failure on its part to conform or comply with the above and all other statutory obligations arising there from Compliance in obtaining approvals permissions licenses The vendor shall prompt
185. type allowed domestic YN international Y N commercial Y N 4 25 Add acquirer retailer ID retailer group AMC AMC received date AMC due date security deposit amount account noWate of deposit vemark due date etc Setup fee amount date of deposit Service Tax YAN and 96 Acquirer Management Features Add Acquirer Add Acquirer details View Modify and delete acquirer details Batch Job Execution and Control Force Batch Job Execution View Batch Log Maintain Batch Job Parameters Download and Upload files Upload transaction files View Batch Transaction File Generate Refund Chargeback RRF Settlement Reports Other reports Add View Country and Currency Features Add View and disable Country from the console Add currency view currency disable currency and conversion of currency features should be available in the application Enhanced Risk Management Features Query Stop List by Card Number all Visa Master Rupay etc Add Withdraw Cards to Stop List List Card Stop List Query Add BIN Stop List all Visa Master Rupay Withdraw BIN from Stop List Query IP Stop List Add IP to Stop List Withdraw IP address from stop list Negative bin or card list check at the time of transaction List IP stop list and upload negative stop list 8 12 Process transaction only if specified con
186. udice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date 4 You will have the fullest liberty without our consent and without affecting our liabilities under this Bank Guarantee from time to time to vary any of the terms and conditions of the PO and RFP or extend the time of performance of the contract or to postpone for any time or from time to time any of your rights or powers against the vendor and either to enforce or forbear to enforce any of the terms and conditions of the said PO and RFP and we shall not be released from our liability under Bank Guarantee by exercise of your liberty with reference to matters aforesaid or by reason of any time being given to the vendor or any other forbearance act or omission on your part or any indulgence by you to the vendor or any other act matter or things whatsoever which under law relating to sureties would but for the provisions hereof have the effect of so releasing us from our liability hereunder provided always that nothing herein contained will enlarge our liability hereunder beyond the limit of M Rs l Rupees EA only as aforesaid or extend the period of the guarantee beyond the said date unless expressly agreed to by us in writing 5 The Bank Guarantee shall not i
187. ute the transactions to the payment interchanges VISA MasterCard NPCI etc directly with no dependency on the Bank s ATM switch 1 14 The solution should have comprehensive inbuilt fraud monitoring solution for Merchant risk profiling transactions Rules are required to be configurable with alerts and actions to be defined The alerts to be integrated with the Bank s SMS and e mail gateway 1 15 The vendor provider shall give an undertaking for the proposed solution to comply with all payment networks VISA MASTERCARD NPCI or any RBI regulations where ever applicable 1 16 The vendor should get the activities and or functions audited from time to time as per the requirements of the Bank VISA Master Card NPCI Reserve Bank of India or any other statutory body where ever applicable Cost of such audit would be borne by the bank 1 17 The Payment Gateway solution should provide the following basic features functionalities Transaction processing on real time basis gt Support transaction types of sale purchase auth pre Auth etc through various channels i e web mobile IVR etc Generate file for staging to Payment Networks VISA Master Card NPCI etc v Generate support chargeback handling representation and associated dispute management Built in real time Fraud Monitoring system Merchant Application Processing Merchant Integration and Management gt Customizing Imposing risk rules at
188. vantage in the bidding process bid evaluation contracting or implementation process related to the contract Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 114 of 120 1 2 1 3 1 4 GB Bank of Baroda The BUYER will during the pre contract stage treat all BIDDERs alike and will provide to all BIDDERs the same information and will not provide any such information to any particular BIDDER which could afford an advantage to that particular BIDDER in comparison to other BIDDERS All the officials of the BUYER will report to the appropriate Government office any attempted or completed breaches of the above commitments as well as any substantial suspicion of such a breach In case any such preceding misconduct on the part of such official s is reported by the BIDDER to the BUYER with full and verifiable facts and the same is prima facie found to be correct by the BUYER necessary disciplinary proceedings or any other action as deemed fit including criminal proceedings may be initiated by the BUYER and such a person shall be debarred from further dealings related to the contract process In such a case while an enquiry is being conducted by the BUYER the proceedings under the contract would not be stalled Commitments of BIDDERs 2 2 1 2 2 2 3 2 4 2 5 The BIDDER commits itself to take all measures necessary to prevent corrupt practic
189. various levels frequency Second factor authentication like 3D Secure VbV Paynet Master Card Secure etc Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 67 of 120 GB Bank of Baroda gt Vv VV V WV gt Process Risk and Compliance Comprehensive Reconciliation to handle Interchange Merchant Settlement Chargeback s etc Comprehensive Reporting and MIS capability Comprehensive Real time Transaction Monitoring Advices and Alerts Comprehensive Auditing and Journaling Web Interface for Administrators and reports Adherence to regulatory and statutory guidelines 1 18 The landing page should be a secure page where merchant can show options to process payment through following channels VV VV ON ON WV gt Bank of Baroda OUNS debit credit card customer transactions Bank of Baroda Net Banking Other Bank Debit card Other Bank Credit card Debit card ATM PIN Net banking through Aggregator IMPS Other Aggregators 1 19 The solution should support other payment options as under gt VV VV ON ON ON WV gt Mobile Banking IMPS Pull Push amp merchant payment Prepaid cards Mobile wallet Interactive Voice Response IVR Mail order amp Call Centre Retail EMI Pre Auth Processing Recurring Payment Cash Cards 1 20 An essential component of the implementation will be the integration with Bank of
190. y be responsible for all payments including any statutory payments to its employees and or sub contractors and shall ensure that at no time shall its employees personnel or agents hold themselves out as employees or agents of the Bank nor seek to be treated as employees of the Bank for any purpose including claims of entitlement to fringe benefits provided Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 32 of 120 GB Bank of Baroda by the Bank or for any kind of income or benefits The Vendor alone shall file all applicable tax returns for all of its personnel assigned hereunder in a manner consistent with its status as an independent contractor of services and the Vendor will make all required payments and deposits of taxes in a timely manner 5 5 Terms of Reference 5 5 1 Delivery The Internet Payment Gateway IPG Solution must be implemented as per project scope within a period of 3 months in totality from the date of placing of purchase order by the Bank However the solution needs to be rolled out in phases as explained in Annexure 11 In case the deadlines are not met then the vendor will have to pay penalty to Bank of Baroda 1 of implementation cost inclusive of all taxes duties levies etc per week or part thereof for late implementation beyond due date of implementation to a maximum of 5 If delay exceeds two weeks from due date of i
191. y obligations of the Vendor contained in this RFP and or gt Negligence or gross misconduct attributable to the Vendor or its employees or sub contractors The Vendor shall at its own cost and expenses defend or settle at all point of time any claim against the Bank that the Deliverables and Services delivered or provided under this RFP infringe a patent utility model industrial design copyright trade secret mask work or trade mark in the country where the Deliverables and Services are used sold or received provided the Bank gt notifies the Vendor in writing as soon as practicable when the Bank becomes aware of the claim and gt cooperates with the Vendor in the defence and settlement of the claims However i the Vendor has sole control of the defence and all related settlement negotiations ii the Bank provides the Vendor with the assistance information and authority reasonably necessary to perform the above and iii the Bank does not make any statements or comments or representations about the claim without the prior written consent of the Vendor except where the Bank is required by any authority regulator to make a comment statement representation Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 45 of 120 GB Bank of Baroda If use of deliverables is prevented by injunction or court order because of any such claim or deliverables is like
192. y other offer received in response to this Tender notice and shall be entitled to reject any or all offers including those received late or incomplete offers without assigning any reason whatsoever The Bank reserves the right to make any changes in the terms and conditions of purchase The Bank will not be obliged to meet and have discussions with any Vendor and or to listen to any representations unless there is change in the terms and conditions of purchase Erasures or Alterations The offers containing erasures or alterations will not be considered There should be no hand written material corrections or alterations in the offer Technical details must be completely filled up Correct technical information of the product being offered must be filled in Filling up of the information using terms such as OK accepted noted as given in brochure manual is not acceptable The Bank may treat the offers not adhering to these guidelines as unacceptable Price Discussion It is absolutely essential for the Vendors to quote the lowest price at the time of making the offer in their own interest The Bank reserves the right to do price discovery and engage the successful vendor in discussions on the prices quoted Right to Alter The Bank reserves the right to alter the requirements specified in the Tender The Bank will inform all Vendors about changes if any The Vendor agrees that the Bank has no limit on the addit
193. y reason therefore 5 1 3 To immediately cancel the contract if already signed without giving any compensation to the BIDDER 5 1 4 To recover all sums already paid by the BUYER and in case of an Indian BIDDER with interest thereon at 296 higher than the prevailing Base Rate of Bank of Baroda while in case of a BIDDER from a country other than India with interest thereon at 296 higher than the LIBOR If any outstanding payment is due to the BIDDER from the BUYER in connection with any other contract for any other stores such outstanding payment could also be utilised to recover the aforesaid sum and interest Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solution Bank of Baroda Confidential Page 117 of 120 GB Bank of Baroda 5 1 5 To encash the advance bank guarantee and performance bond warranty bond if furnished by the BIDDER in order to recover the payments already made by the BUYER along with interest 5 1 6 To cancel all or any other Contracts with the BIDDER The BIDDER shall be liable to pay compensation for any loss or damage to the BUYER resulting from such cancellation rescission and the BUYER shall be entitled to deduct the amount so payable from the money s due to the BIDDER 5 1 7 To debar the BIDDER from participating in future bidding processes of the Government of India for a minimum period of five years which may be further extended at the discretion of the BU
194. y the same In the absence of this the vendor would need to provide the same without any charge Vendor should make no changes to the quantity If the cost for any line item is indicated as zero then it will be assumed by the Bank that the said item is provided to the Bank without any cost All Deliverables to be supplied as per RFP requirements provided in the tender The Service Charges need to include all services and other requirement as mentioned in the RFP The vendor has to make sure all the arithmetical calculations are accurate Bank will not be held responsible for any incorrect calculations The prices quoted by the bidder shall be all inclusive that is inclusive of all taxes duties levies etc except Service Tax VAT CST amp Octroi entry tax wherever applicable will be paid extra Octroi entry tax will be paid on actual on production of original receipt Enterprise License would mean Unlimited Client License for Bank Branches in India amp International territories RRBs Subsidiaries and associates both domestic amp international Details of the Bill of material to be provided for HW amp appliance if any proposed for the solution along with the commercial bid Onsite Support for the solution will be 24x7 and charges to be provided based on the manpower efforts in 3 shifts per day The Bank has discretion to avail Request for Proposal RFP Implement amp Maintain Internet Payment Gateway IPG Solut

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