Internet Banking User Manual
Contents
1. In order to user this menu the user must have created a list of accounts where the funds are to be transferred to The accounts in this list are called linked accounts The user must use Setting Link Transfer Setting to create at least one linked account before using this Self Link Fund Transfer menu Transfer From Select Account Transfer To Account Number b Please use Setting gt Link Account Setting to create Linked Accounts Transferable Amount Remark 25 char max Transaction Password Transfer Copyright Global Bank Ibanking 2009 2010 All right Reserved Done Here Transfer From Select the account from which fund is to be transferred Transfer To Select the account to which fund is to be transferred Transferable Amount Enter amount to be transferred Remarks Enter transaction remarks which should be of 25 characters maximum Transaction Password Enter the transaction password Click on Transfer to transfer fund and a pop up shows up click OK to confirm fund transfer Page 9 of 26 gt SRA Tele di fri Internet Banking User Manual 3 2 Fund Transfer Third Party Transfer Unlike Self Link Transfer this menu can be used to transfer fund to an account that does not exist in Linked Account list In this menu the user can transfer fund to any saving or current account Like Self Link Fund Transfer the user cannot transfer funds fr2. Select the account from where the amount is to be deducted for this transaction Enter the mobile number whose bill is to be paid This must be a valid NTC postpaid mobile number Enter the amount which is to be paid Enter the NTC mobile number which should get this transaction alert Transaction Password Enter the transaction password Then press Submit press OK to confirm and when the transaction commits the user will see a receipt of payment Page 14 of 26 S exse Leider do fel Internet Banking User Manual 5 3 Utility Payment NTC Land Line User can also make payment to NTC land line phone However this service is currently available to NTC land line telephones inside Kathmandu valley Utility Payme nt xrciandLine Service currently available for Kathmandu Valley Account Number Account Number M Telephone Number eg use 14002507 if your telephone number is 01 4002507 Amount Alert to Mobile No d Transaction Password z Account Number Select the account number from which the fund is to be deducted from Telephone Number Enter the NTC land line telephone number whose bill is to be paid Amount Enter the amount which is to be paid Alert to Mobile No Enter the NTC mobile number that should receive alert for this transaction Transaction Password Enter the transaction password Then press Submit press OK to confirm and when the transact
3. Manual 7 2 Setting Change Transaction Password ACCOUNT FUND TRANSFER REQUEST UTILITY PAYMENT MESSAGE SETTING HISTORY Change Login Password Change Transaction Password Setting Change Transaction Password Password Requirement e Password length must be 7 to 25 characters e Password must be alphanumeric e Password may contain some special characters like _ etc Old Password New Password Confirm Password Here Old Password Type the current transaction password New Password Type the new transaction password Confirm Password Type the new transaction password again to confirm Then click on Change to change the transaction password Page 23 of 26 ill S saves Leider do fel Internet Banking User Manual 7 3 Setting Link Transfer Setting In this menu the user can add accounts to a list called Linked Accounts By creating linked account or accounts here the user does not have to type the account number every time the user does fund transfer through Fund Transfer Self Link Transfer ACCOUNT FUND TRANSFER REQUEST UTILITY PAYMENT MESSAGE SETTING HISTORY Setting Linked Account Setting Account Number Account Holder Name Account Information Account Number Account Holder Name Action Here Account Number The account number that is to be added to the list Account Holder Name The account holders name Click o
4. So essei Delon do fel Internet Banking User Manual Table of Contents Logging In for the First Time Security Measures and Features Menu Access Accounts and Transactions Account Account gt Information Account gt Details Account gt Mini Statement Account gt Full Statement Fund Transfer Fund Transfer gt Self Link Transfer Fund Transfer gt Third Party Transfer Request Request gt Cheque Book Request Request gt Stop Payment Utility Payment Utility Payment gt NTC Prepaid Utility Payment gt NTC Postpaid Utility Payment gt NTC Land Line Utility Payment gt Credit Card Payment Utility Payment gt Link Credit Card Payment Utility Payment gt eSewa A c Message Message gt Inbox Message gt Compose Message gt Sent Setting Setting gt Change Login Password Setting gt Change Transaction Password Setting gt Link Transfer Setting Setting gt Link Credit Card Setting 8 History gt Global Online History Page 2 Page 2 Page 3 Page 3 Page 4 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 11 Page 12 Page 13 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 19 Page 20 Page 21 Page 22 Page 22 Page 23 Page 24 Page 25 Page 26 o Soreas Tela di fr Internet Banking User Manual 1 Logging In for the First Time
5. This is only applicable for a new user who receives Global Online username password via email SMS and then logs into Global Online for the first time Users who are already using Global Online do not need to read this section Logging in for the first Time Global Online Go to Global Online login page Type User ID and Password and click Login When the user has logged into Global Online for the first time the user will be required to accept Terms and Conditions Click Accept to accept Terms and Conditions The user will then be required to change login password After login password is successfully changed the user will be logged out Now the user can login to Global Online and begin using internet banking 1 1 Security Measures and Features The following security measures are used by Global Online HTTPS protocol Global Online uses HTTPS which is a secured HTTP protocol for online data transmission Disabling concurrent login When a user is logged in another person cannot login to Global Online with the same username and password User account blocked after five consecutive failed login attempts In order to prevent hackers from logging into Global Online a user account will be blocked when there are five consecutive failed login attempts The Global Online user must contact Global Online administrator to unblock his her user account Inactive session timed out Inactive sessions of 3 to 5 minutes are timed out VeriS
6. for cheque book Page 11 of 26 SF Sees Ieldel do fal Internet Banking User Manual 4 2 Request gt Stop Payment The user can also request to stop payment for a certain cheque Note The bank charges certain fees for each stop payment request Appropriate charge is displayed in the Stop Payment page ACCOUNT FUND TRANSFER REQUEST UTILITY PAYMENT MESSAGE SETTING HISTORY Request cheque Book stop Account Number Account Number v Cheque No No of Leaves 1 Reason COURT ORDER v Note Stop Payment fee of Rs 250 will be charged for each stop payment request Done Here Account Number Select the account whose cheque payment is to be stopped Cheque No Enter the actual cheque number whose payment is to be stopped No of Leaves Enter the number of leaves for this cheque Reason Select the appropriate reason from the list why the cheque payment is to be stopped Click on Cheque Stop the stop payment for the specified cheque Page 12 of 26 S exse Leider do fel Internet Banking User Manual 5 Utility Payment This menu allows users to pay their bills to NTC In addition this menu allows payment to online payment service e Sewa and payment to a Global Bank credit card 5 1 Utility Payment NTC Prepaid This menu is used to pay for NTC prepaid mobile Upon successful payment the user will see a pin number that can be used to recharge an NT
7. C GSMA or CDMA mobile phone ACCOUNT FUND TRANSFER REQUEST UTILITY PAYMENT t NTC Prepaid NTCPostpaid NTCLandine Credit Card Payment Link Credit Payment eSewa A c MESSAGE SETTING HISTORY Utility Payment NTC Prepaid Mobile Account Number Account Number v Select Service Select Card Type A Amount Select Amount J Standard fee will be charged Transaction Password Here Account Number Select the account number from where the fund is to be deducted for this transaction Select Service Select either CDMA or GSM service fro the list Amount Select an amount from the list When the transaction is successful the user will receive an NTC prepaid mobile pin for this amount Transaction Password Enter the transaction password Click on Submit click OK to confirm the transaction If the pin is available the user will see the NTC Prepaid Mobile pin in this page Note otandard fee will be charged for this transaction Page 13 of 26 S saves Leider do fel Internet Banking User Manual 5 2 Utility Payment NTC Postpaid In this menu the user can pay bills to NTC post paid mobile Utility Payment xTc Postpaid Mobile Account Number Account Number Mobile Number Amount Alert to Mobile No Transaction Password Here Account Number Mobile Number Amount Alert to Mobile No
8. ack of the user s recent activities The activities are sorted in the order newest on top ACCOUNT FUND TRANSFER REQUEST UTILITY PAYMENT MESSAGE SETTING HISTORY Global Online History vetting History it C Delete Delete Delete Delete Here Date The exact date and time of a certain online activity Activity Description of the activity Delete By clicking on Delete link the specified online activity can be removed from Global Online history Page 26 of 26
9. bal Online does not allow two or more sessions with different login credentials to be used from the same browser in the same computer The user when attempts to login with a different Global Online username password from the same browser where this user is already logged in this user will see a message Another session of iBanking running in this browser e Periodic login password change requirements Global Online requires periodic password changes to add more security to online banking The login password expires once every three months However the transaction password never expires e Use of JavaScript Global Online uses JavaScript so your browser must have JavaScript enabled to use it 1 2 Menu Access These are the menus available to a normal internet banking user The menus visible to the user will be based on what menu items were selected when the user filled out the Global Online application form Account Fund Transfer Request Utility Payment Message Setting History 1 3 Accounts and Transactions In Global Bank one customer can have multiple bank accounts For example a customer has one savings account and one loan account All accounts that a customer has can be displayed in Global Online However transactions are limited to Operative Account s An Operative Account in Global Online is a saving or current account opened in local currency which is in Nepalese Rupees Page 3 of 26 CGLOEAL s BANK al IA de f
10. ch such account Here Account Name The name of the account Account Number The account number Account Type The type of account Account Open Date The date in which the account was opened Interest Rate The interest to be given if the account is a deposit account or the interest charged if the account is a loan account Accured Interest The interest payable to receivable from this account depending on the type of account Account Status The status of account whether it is active dormant etc Account Balance The actual account balance 3 BANK T5 Jaida di f Global Online ACCOUNT FUND TRANSFER REQUEST UTILITY PAYMENT MESSAGE SETTING HISTORY E xm m a Account account Details Select Account Account Name Account Number Account Type Scheme Name Account Open Date Interest Rate AccuredIntrest Account Status Account Balance Copyright Global Bank Ibanking 2009 2010 All right Reserved Done Page 5 of 26 S estis Helia do fal Internet Banking User Manual 2 3 Account Mini Statement The user must select an account from the list and the last ten transactions for this selected account will be displayed However this feature is available for deposit account s only ACCOUNT FUND TRANSFER REQUEST UTILITY PAYMENT MESSAGE SETTING HISTORY i Account gt winistatment Select Account Done Here Transaction Date The date of the given transaction Description The tran
11. edit Card Setting to create Linked Credit Cards Jj Amount Transaction Password Internet fg gt 100 Here Account Number Select the account number from where the credit card payment is to be made CreditCard Number Select the credit card number from the list Amount Enter the amount which is to be paid to the specified credit card Transaction Password Enter the transaction password Then click on Submit Then a pop up dialog box appears Click OK to confirm it Then another pop up appears which verifies the payment made Click OK to close this pop up Page 17 of 26 P GLOBAL s BANK LTD 5 Jefldel qi lel Internet Banking User Manual 5 6 Utility Payment gt eSewa A c The user can also recharge an eSewa account Utility Payment Recharge Esewa Account Number porre Maisbak MEM v eSewa Id Amount Amount should be less than NPR 20 000 Transaction Password Here Account Number Select the account from where eSewa account is to be recharged eSewa Id Enter a valid eSewa ld Amount Enter the amount to be recharged to eSewa Transaction Password Enter the transaction password Press Submit Then a pop up window displays to confirm recharge click OK Another popup window displays that says the specified eSewa account has been recharged Click OK to close the popup window Page 18 of 26 S estis Heliae do fal Internet Bankin
12. el Internet Banking User Manual 2 Account In this section the user can see information of his her accounts and also account details For example if a Global Bank customer holds one or more accounts a single Global Online user account can access all these accounts ACCOUNT FUND TRANSFER REQUEST UTILITY PAYMENT MESSAGE SETTING HISTORY Account information Welcome Welcome to Global Bank Internet Banking SNo Account Number Accounts Type Available Balance MiniStatment Show MiniStatement Copyright Global Bank Ibanking 2009 2010 All right Reserved 2 1 Account gt Information The user can see a snapshot of all accounts that the customer has Here S No If there is only one account for this customer then S No is 1 If the customer has multiple accounts these accounts will be listed in the order 2 3 4 and so on Account Number The actual account number Account Type The type of account Branch The Global Bank branch where the account was opened at Currency The currency in which the account was opened at Available Balance The actual available balance of the account MiniStatement A link called Show MiniStatement when clicked displays a mini statement of the specified account Page 4 of 26 GLOBAL s BANK PAL Tele qi lel Internet Banking User Manual 2 2 Account Details In this section the user can select his her accounts from the list and get information ea
13. g User Manual 6 Message Under this menu the user can send receive messages to from Global Online administrator 6 1 Message Inbox In Inbox menu the user can see a list of message sent to him her by Global Online administrator Inbox Compose Sent Message inbox Date gt Subject Delete 2010 09 29 11 47 15 718 Delete 2010 09 29 11 35 27 265 Delete 2010 09 29 09 24 07 187 Delete 2010 09 28 12 00 01 0 Delete 2010 09 28 11 59 09 781 Delete ceruice eee ne If the user has received messages from Global Online Administrator such messages can be viewed here The user can click on Delete link next to a message to remove this message from inbox Page 19 of 26 Eit Tellier dib fri BANK LTD Internet Banking User Manual 6 2 Message gt Compose In Compose menu the user can compose and send messages to the Global Online administrator Messages compose To Bank Admin v Subject Message B Z U X Bea in j te be SF Om Qus x x Here To The recipient of this message will always be Bank Admin which is the Global Online administrator Subject Please type the subject of the message Message In the message box please type the message itself Then click on Send to send the message Page 20 of 26 S esses Heliae do fal Internet Banking User Manual 6 3 Message Sent In Sent menu the user can see a list of messages sent to Global O
14. ign certified Global Online user VeriSign certificate which encrypts the data transmitted during online activity which identifies the certificate owner and which was given to Global Bank after Verisign Inc trusted the bank VeriSign is a registered trademark of VeriSign Inc USA Login and transaction password requirement Global Online has two passwords for a user account The login password is required to login to Global Online and the transaction password is required to do transactions Keeping these two passwords separate reduces the chances of unauthorized user accessing Global Online and doing transactions Page 2 of 26 Sy SaR do fel Internet Banking User Manual e User still logged in in case of abnormal logout If the user does not logout by clicking on Logout button but closes the browser window it as a case of abnormal logout In this case when the user attempts to login again the user will see a message You are already logged in This is because until the user presses Logout button the system keeps the user as logged in Eventually the user session is timed out and the user can login again Or if the user attempts to login with a different username password the user will see this message Another session of iBanking running in this browser Therefore the user must wait for 3 to 5 minutes and login again e Does not allow multiple Global Online sessions from the same browser For added security measures Glo
15. ion commits the user will see a receipt t confirming that payment was accepted Page 15 of 26 o Sees Tele do fal Internet Banking User Manual 5 4 Utility Payment Credit Card Payment Using this menu the user can also make payment to a Global Bank credit card Utility Payment credit cara Account Number Account Number v CreditCard Number Amount Transaction Password Here Account Number Select the account from where the credit card payment is to be made CreditCard Number Enter the credit card number for which the payment is to be made Amount Enter the amount which is to be paid to the specified credit card Transaction Password Enter the transaction password Then press Submit press OK to confirm Page 16 of 26 SRA IA di fr Internet Banking User Manual 5 5 Utility Payment Link Credit Card Payment Unlike Credit Card Payment menu this menu can be used only if the user has created a list of linked credit card s using Setting Link Credit Card menu Link Credit Card Payment menu is used to pay to a credit card number which has already been created on the list If the user does not want to type the credit card number every time this menu can be used to pay to a credit card that is on the list CORPORATE Utility Payment credit cara Account Number Account Number CreditCard Number Please use Setting Link Cr
16. n Add to add this account information to the list If the user has already added account numbers to the list such information will be displayed under Account Information list The user can click on Delete link to remove an existing account number from the list Page 24 of 26 S saeees Leider do fel Internet Banking User Manual 7 4 Setting Link Credit Card Setting In this menu the user can add credit cards to a list called Credit Card Linked Account By creating linked credit card or cards here the user does not have to type the credit card number every time the user pays to the credit card through Utility Payment gt Link Credit Card Payment ACCOUNT FUND TRANSFER REQUEST UTILITY PAYMENT MESSAGE SETTING HISTORY Setting Credit Card Linked Account Setting Credit Card Number Credit Card Holder s Name Add Credit Card Account Information Here Credit Card Number The credit card number that is to be added to the list Account Holder Name The credit card holder s name Click on Add to add this credit card to the list If the user has already added credit card numbers to the list such information will be displayed under Credit Card Account Information list The user can click on Delete link to remove an existing credit card number from the list Page 25 of 26 S sacks Helia do fal Internet Banking User Manual 8 History Global Online History This menu keeps tr
17. nd Third Party Transfer In this page the user can also see the transaction amount limit set by Global Online administrator and also view the number of transactions and amount transferred today ACCOUNT FUND TRANSFER REQUEST UTILITY PAYMENT MESSAGE SETTING HISTORY Fund Transfer Self Link Fund Transfer Transferable Amount Limit PerDay Total Amount Transferred No of Transaction PerDay No Of Transaction Performed Transaction Amount PerTransaction Here Transferable Amount Limit PerDay The total amount limit that can be transferred in a day No of Transaction PerDay The total number of transactions that can be done in a day Transaction Amount Per Transaction The maximum amount that can be transferred in a transaction In addition the user can see the following that exhibit how many transactions were done today and how much amount was transferred today Total Amount Transferred he total amount in all transactions done today that has been transferred today No of Transaction Performed The number of transactions that have been done today Note Fund transfer is not possible between the same accounts Also fund transfer can be done to a saving or current account only Page 8 of 26 gt SARRA eller di fr Internet Banking User Manual 3 1 Fund Transfer Self Link Transfer This is a menu where the user can transfer funds from one account to another account
18. nline administrator Messages sen 2010 09 29 09 25 09 031 2010 09 2809 21 40 562 0000000000000 Delete 2010 09 21 11 17 07 102 0000000000000 Delete 2010 09 21 10 52 10 6 Delete 2010 09 21 10 51 57 243 If the user has sent messages to Global Online Administrator such messages can be viewed here The user can click on Delete link next to a message to remove this message from the list of sent messages Page 21 of 26 S SRA do fel Internet Banking User Manual 7 Setting There are four items in this menu The first two deal with changing login and transaction password The third and the fourth deal with setting up linked accounts and linked credit card numbers to facilitate transfer of funds 7 1 Setting gt Change Login Password Setting Change Login Password Password Requirement e Password length must be 7 to 25 characters e Password must be alphanumeric e Password may contain some special characters like etc Old Password New Password Confirm Password To change either login or transaction password click Change Login Password or click Change Transaction Password Here Old Password Type the current login password New Password Type the new login password Confirm Password Type the new login password again to confirm Then click on Change to change the login password Page 22 of 26 S seers Delia do fel Internet Banking User
19. om the same account to the same account Transfer From Select Account Transfer To Transferable Amount Remark 25 char max Transaction Password Transfer Copyright Global Bank Ibanking 2009 2010 All right Reserved Done Here Transfer From Select the account from where the fund is to be transferred Transfer To Enter the account number to which the fund is to be transferred Transferable Amount Enter the amount to be transferred Remarks Enter the transaction remarks which should be 25 characters or less Transaction Password Enter the transaction password Click on Transfer to transfer fund and a pop up shows up click OK to confirm fund transfer Page 10 of 26 GLOBAL s BANK al IA de fel Internet Banking User Manual 4 Request In this menu the user can make two types of requests 4 1 Request gt Cheque Book Request The user can request cheque book for a selected account ACCOUNT FUND TRANSFER REQUEST UTILITY PAYMENT MESSAGE SETTING HISTORY Cheque Book Request Request Cheque Book Request Account Account Number v Cheque Book Leaf Qty 10 v Copyright Global Bank Ibanking 2009 2010 All right Reserved Done Here Account Select the account number for which the cheque book is to be requested for Cheque Book Leaf Qty Select the appropriate quantity from this list Click on Request to confirm request
20. saction description Withdraw The amount withdrawn from the account for this transaction Deposit The amount deposited from the account for this transaction Available Balance The balance of this account after the transaction has committed Page 6 of 26 S saves Leider do fel Internet Banking User Manual 2 4 Account Full Statement The user can see a report of account statement for a particular account by selecting from and to dates 3 SANKT Seidel dg Ir Global Online ACCOUNT FUND TRANSFER REQUEST UTILITY PAYMENT MESSAGE SETTING HISTORY ent o Full Statement Account rullstatement Select Account Account Number v From Date 27 09 2010 To Date 27 09 2010 Copyright Global Bank Ibanking 2009 2010 All right Reserved Done Here Select Account Select an account from the list From Date Select the date from which the account statement is to be seen To Date Select the date till which the account statement is to he seen View Click on View to see the account statement Note In From Date and To Date the user can click the calendar icons he user can select a date from the calendar and it will be displayed on From Date or To Date Page 7 of 26 S saeees Tela do fel Internet Banking User Manual 3 Fund Transfer This menu allows the user to do fund transfer to other Global Banks deposit accounts There are two menus here Self Link Transfer a
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