Home

KX-TVA50-200 Feature Manual

1. rrnnrnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 7 1 1 LE EEE GE EEE EE ENE 8 LL Introduetonto VPS Features Lumenmiuninseniekiensaemveksvinsvanenin dekke 8 1 1 2 le E 8 1 2 System Administration Management and USC rnnnnnnvnnnnnnvnnnnnnnnnnnnnnnnnvnnnnnnnvnnnnnnnnnnnnnn 9 E SJ Eent er EE 9 ENEE rn 9 VES SA VE 9 2 TE 11 2 1 PBX Integration Features uucanaunseamnssienm je ejvejnsndi bb 12 2 1 1 Integration Types RR RE ERR ER 12 2 2 System 0 EE CEP EES 14 2 2 1 Alternate Extension Group 14 E Ae ne EE 14 225 EE Ee E 15 2 2 4 Broadcasting Messages mmmmmmmmnnvvennnrrrrnrnsvnvnnnnnnnrnnnnnnnnennnnnnnennnnnenennnenennnnsennenennnnennnnnnn 15 225 Busy COEN ee 16 EE EEE RE EEE EE EEE EE DE Ei 17 2 2 7 Call Transfer NVE 17 2 2 8 Caller ID Call Routing APT DPT Integration On 18 2 2 9 Caller ID Screening APT DPT Integration Only rerrnnnvnnnnnnrrrnnnnnnvrnnnnnnnrnnnrenrrrnnnnrnnnnne 18 2 2 10 Caller Name Announcement Personal APT DPT Integration On 19 2 2 11 Caller Name Announcement System APT DPT Integration Only rrrrrrnrrnvrrnnnnnnnnnne 19 2 2 12 Class of Service COS apsiden 20 22 13 Company GreetiN e EE 21 2 2 14 Company Name xo conciecttcrbcniy ssateetessuntdnaessetenunnduleqerenneutende cng tate meaiouneletencomatretenemundes 21 2215 COVERING EXTENSION E 22 2 2 16 TEE te 22 2 2 17 Daylight Saving Time Assignment rrnrrrnnnnnnvrnnnnnnnvnnnnnnnrrnnnnnnvrrnnnennnnnnnnnnnnnnnren
2. 2 2 46 Trunk Service Universal Port APT DPT Integration Only Description Allows VPS call handling features to behave differently depending on the PBX trunk that the calls are received on A VPS service can be assigned to each trunk including Voice Mail Service Automated Attendant Service Interview Service and Custom Service Custom Service is the most flexible of all the services because it allows access to the other services by pressing one key Note For caller convenience we recommend programming all trunks to use Custom Service as the Incoming Call Service refer to 2 2 16 Custom Service Programming Manual References 2 3 Port Trunk Service 2 2 47 Voice Mail Service Description Is a message recording service that allows callers to leave messages for subscribers They can dial mailbox numbers directly or spell the name of the desired party using the dial keys on their telephones refer to 2 2 18 Dialing by Name Once the caller has dialed an appropriate number the VPS transfers the caller to the party Callers will reach Voice Mail Service when a The Incoming Call Service of a trunk or port is set to Voice Mail refer to Incoming Call Service in 2 3 1 Service Group in the Programming Manual b The Service of Holiday Service is set to Voice Mail refer to Service in 2 4 2 Holiday Settings in the Programming Manual c They press 6 Voice Mail Service Access Command during a call d A Custom Se
3. The VPS automatically recalls the extension after a specified period of time When several callers are holding for the same extension callers are connected to the extension in the order in which they originally called Programming Manual References Call Hold Mode in 2 4 3 Parameters 26 Feature Manual 2 2 System Features 2 2 24 Holiday Service Description Allows the VPS to override the normal settings assigned for the appropriate trunk port service by playing a special holiday greeting Ex Happy New Year Our office is closed today If you wish to record a message please press 1 now A maximum of 20 holidays can be programmed A holiday can be a specific day or range of days Conditions e Holidays cannot overlap Programming Manual References 2 4 2 Holiday Settings 2 2 25 Intercom Paging APT DPT Integration Only Description Allows callers to page subscribers by PBX paging there are different kinds of PBX paging and these can be specified by VPS programming when the subscribers have set Intercom Paging for Call Transfer or when the subscribers have set Intercom Paging for Incomplete Call Handling The caller is briefly placed on hold while the VPS announces the page and until the subscriber answers the page The subscriber can answer the page from any extension using the paging answer code this code is specified in the PBX User Manual If Caller ID information is received and the caller s name has been record
4. 6 2 Setting Up Mailboxes 2 2 2 List All Names Description Allows callers to listen to all of subscriber s name and their extension number in Automated Attendant Service or Custom Service Conditions e This feature is only available in the following conditions 28 Feature Manual 2 2 System Features a subscriber s name is recorded b subscriber s extension number is set c Yes is set for Directory Listing in the Class of Service COS settings e To return to previous menu in Automated Attendant Service or Custom Service press x Programming Manual References Automated Attendant in 2 4 3 Parameters 2 4 4 Custom Service 2 2 28 Logical Extension All Calls Transfer to Mailbox Description Is an extension that always receives calls directly into its mailbox This feature is used by subscribers that are often unavailable or that do not have a telephone Programming Manual References All Calls Transfer to Mailbox in 2 1 3 Mailbox Parameters Subscriber s Manual References 6 2 Setting Up Mailboxes 2 2 29 Message Delivery Internal Description Allows the VPS to automatically deliver a single message to multiple mailboxes Feature Manual References 2 3 12 Group Distribution List Personal 2 3 13 Group Distribution List System Feature Manual 29 2 2 System Features 2 2 30 Message Reception Mode Description Determines whether incoming calls are directed to the subscriber s regul
5. Call Handling Statistic can be printed in tabular form or graph form Feature Manual 65 2 4 System Setting Features Programming Manual References 2 7 Reports 2 4 8 System Security Description Protects the VPS from unauthorized programming and or use By default the System Manager and Message Manager cannot access the VPS from their telephones until the System Administrator enables the relevant settings and sets a password The System Manager and Message Manager always need to enter this password to access the VPS The System Administrator can also choose to set a default password for subscribers mailboxes If this setting is enabled a default password is automatically assigned when mailboxes are created Programming Manual References 2 8 System Security 2 4 9 System Backup Restore Description Allows the System Administrator to back up or restore the following data as individual files Program System Parameters System Prompts Mailbox Prompts and Mailbox Messages Manual Backup performs the backup of the specified data Backup data can be saved as a file Backup History displays the backup record Description Completion Status Date amp Time and Total Elapsed Time Restoration of Backup Data restores the backup data as a specified type of file Programming Manual References 1 8 2 Utility System Back Up 2 4 10 Time Synchronization DPT Integration Only Description Allows the PBX to set the time
6. Timed Reminder Setting Two way Record Two way Transfer available for DPT Integration only APT Integration KX TVA50 only When the VPS and PBX use APT Integration voices are sent using analogue technology and data is sent digitally APT Integration provides certain VPS features which are not available with analogue integration i e Inband Integration including Auto Configuration Automatic Log in except DID setting Caller ID Call Routing Caller ID Screening Caller Name Announcement System Personal Intercom Paging Live Call Screening 12 Feature Manual 2 1 PBX Integration Features Personal Greeting for Caller ID Service Mode PBX Control Mode Trunk Service Universal Port Two way Record Two way Transfer Toll Saver Inband Integration KX TVA50 only When the VPS and PBX use Inband Integration voices are sent using analogue technology and data is sent to the VPS through the use of standard audio signals such as DTMF tones busy signals ringback tones etc Feature Manual 13 2 2 System Features 2 2 System Features 2 2 1 Alternate Extension Group Description A group of extensions that require a different call transfer sequence than other extensions and are therefore placed into a separate group Programming Manual References Alternate Extension in 2 4 3 Parameters 2 2 2 Auto Forwarding Description Moves o
7. in 2 3 1 Service Group in the Programming Manual Setting the Service of Holiday Service is set to Custom Service and specifying a Custom Service number refer to Service in 2 4 2 Holiday Settings in the Programming Manual Custom Service Personal Custom Service A Custom Service can be assigned to one of the available options provided by another Custom Service or Personal Custom Service After pressing the appropriate dial key the caller is sent to assign Custom Service Custom Services can be created and edited using the Custom Service Builder utility of KX TVA Maintenance Console refer to 2 4 4 Custom Service in the Programming Manual Programming Manual References 2 7 8 Custom Service Report 2 4 4 Custom Service Feature Manual 2 2 System Features Subscriber s Manual References 7 6 Recording Messages 2 2 17 Daylight Saving Time Assignment Description Adjusts the VPS s clock on the preprogrammed days for Daylight Saving Time Both a start and end date for Daylight Saving Time must be programmed Programming Manual References Daylight Saving Time in 2 5 4 Parameters 2 2 18 Dialing by Name Description Allows the caller to be connected to the desired subscriber s mailbox or extension by searching for the subscriber by name Using the dialing keys the caller can enter the first few letters of the subscriber s first and or last name The VPS searches for possible matches and offers to connect the cal
8. is connected to the subscriber s extension but the call is not answered the caller logs in to the mailbox directly the Busy Signal greeting or the After Hours greeting has not been recorded Busy Signal Played whenever the subscriber s extension is busy After Hours Played when the VPS is in night mode Programming Manual References 2 2 Class of Service Subscriber s Manual References 2 3 Changing or Deleting Your Personal Greeting Messages Feature Manual 53 2 3 Subscribers Features 2 3 23 Playback Volume Speed Control Description Enables subscribers to adjust the volume and playback speed of messages by pressing 8 for volume and 9 for speed The setting applies to the current message only There are 5 levels as shown below Conditions e Pressing 9 0 continuously the changed level for speed returns the default setting level 3 H Level 1 gt Level 2 gt Level 3 gt Level 4 gt Level 5 Subscriber s Manual References 3 1 Playing Messages 2 3 24 Private Message Description Allows a subscriber and the System Manager to mark a message as Private when sending it to other subscribers the Message Manager and or the System Manager A Private message cannot be transferred It is also possible to mark messages recorded in the Voice Mail Service as Private Subscriber s Manual References 4 2 Message Delivery 6 7 Delivering Messages 54 Feature Manual 2 3 Subscribers Fe
9. rrrrnnnrrrrveverrrnnnnrrrrnnnrrrrrrrnnnnrnnerverrrnnnnnnrrnnerrsrrnrnnnnrnnnesererrnnnnn 51 Messag ranse e dein egEegee eege eege 51 One touch Two way Transfer DPT Integration On 52 Personal Custom EE 52 Personal Greeting for Caller ID APT DPT Integration Only srrrnnrnrrrrnnnonnrvnnnrnnrrnnnernnr 53 Personal Greetings E 53 Playback Volume Speed Control 54 Private Message zag ccc ecco Sa ce ace Aae 54 Rece NM e E 55 Recovery Message E 55 Remote Call Forwarding Set DPT Integration On 56 Subscriber EE 57 Temporary Personal Greeting E 58 Timed Reminder Setting DPT Integration Only rrnrnnnnvrnnnnnnrrnnnrrnvrrnnnnnnnnnnrernnrnnnsrennn 58 Toll Saver APT DPT Integration Only sscicsnisaceiacicccastinceieerencrnsevedermmorsienesdannseretsautennnanedts 59 Two way Record APT DPT Integration Only 60 Two way Transfer APT DPT Integration Only arrrrrnnnnnvnnnrnnrrrnnnnnvrrnnnnnnnennnrrnnrnnnnrnnnnn 60 Unlimited Message Length E 61 Urgent E O ebdeatne 61 VM Menu DPT Integration Only uvuavesamnssetssmumin t nnen 62 Feature Manual 5 6 2 4 System lte E 63 2 4 1 Auto Configuration APT DPT Integration Only 63 242 Custom Service Butler cccccisssccccccicticeacsecterecsastacteasnctevacssete canis teaceecanemastetenesaiasexenevestane 63 2 4 3 Default Mailbox Template Laveste eege 63 2 4 4 Password Ee nn a Et LE 64 245 Recording by System Administrator ees EeedeeENE ege CSC 64 2 4 6 Service e E 65 24 7 Syste
10. s extension When retrieving the messages the subscriber only hears the answers to the questions In order to use Interview Service at least one interview mailbox must be created in the VPS refer to 2 1 3 Mailbox Parameters in the Programming Manual Callers will reach an interview mailbox when a The Incoming Call Service of a trunk or port is set to Interview Service refer to Incoming Call Service in 2 3 1 Service Group in the Programming Manual b The Service of Holiday Service is set to Interview refer to Service in 2 4 2 Holiday Settings in the Programming Manual c A Custom Service or Personal Custom Service option is set to transfer callers to an interview mailbox refer to 2 1 8 Personal Custom Service or 2 4 4 Custom Service in the Programming Manual d A subscriber has configured his or her mailbox so that unanswered calls are directed to the mailbox s interview mailbox via Incomplete Call Handling and has set Message Reception Mode to Interview Mode refer to 5 2 Incomplete Call Handling and 5 5 Message Reception Mode in the Subscriber s Manual el A subscriber with a logical extension has set Message Reception Mode to Interview Mode refer to 5 5 Message Reception Mode in the Subscriber s Manual f A subscriber transfers the caller to an interview mailbox Programming Manual References Interview Mailbox in 2 1 3 Mailbox Parameters Subscriber s Manual References 5 4 Interview Mailbox
11. the Incomplete Call Handling Service without ringing at their extensions Call Screening Allows subscribers to screen calls The VPS prompts the caller with the message Record your name at the tone and records the caller s name The caller is put on hold while the VPS calls the subscriber and plays back the caller s name The subscriber can then decide whether to take the call or not Called Party ID Sometimes referred to as Follow On ID Allows the PBX to dial extra digits to bring the caller directly to a specified mailbox rather than to the General Delivery Mailbox Caller ID Callback Available with APT DPT Integration only Enables a subscriber to use the Caller ID number information included with a message to call back the message sender without dialing the caller s telephone number Caller ID Call Routing Available with APT DPT Integration only The VPS automatically sends calls from preprogrammed Caller ID numbers to a specified extension mailbox including Mailbox Group or Custom Service Caller Name Announcement System Personal Available with APT DPT Integration only The VPS announces prerecorded Caller ID caller names when 1 subscribers listen to messages received from preprogrammed telephone numbers left in their mailboxes 2 the VPS transfers calls from preprogrammed telephone numbers to subscribers Caller ID Screening 3 the VPS pages subscribers by intercom Intercom Paging Caller names can b
12. the System Manager to specify a message as Urgent When a subscriber listens to messages urgent messages will be given priority over other messages in a mailbox i e they will be played first if First Playback Urgent Messages is set to Yes for the subscriber s Class of Service COS If Only Urgent Messages is set as the Notification Type for the subscriber s mailbox Message Waiting Notification will be activated only when an urgent message is received When a message is sent using a Group Distribution List the message can be specified as Urgent for all group members but not for individual members only Programming Manual References Notification Schedule in 2 1 4 Notification Parameters First Playback Urgent Messages in 2 2 2 Personal Options Feature Manual 61 2 3 Subscribers Features 2 3 36 VM Menu DPT Integration Only 62 Description Allows a subscriber to access subscriber services retrieving messages changing mailbox settings etc by following visual prompts guidance on the display of a proprietary telephone PT The subscriber can access and operate each item by using the PT s Navigator Key or soft buttons When using VM Menu only the guidance will be displayed system prompts will not be heard unless playing a message or confirming a recorded message Conditions This feature is only available when Yes is set for VM Menu in the Class of Service COS settings This feature is only available
13. to another mailbox Auto Receipt Allows a subscriber or the System Manager to receive a message to confirm the reception of sent messages to other subscribers Automated Attendant The Automated Attendant feature of the VPS requests the caller to enter an extension number and then the VPS dials the number If there is no answer or the line is busy the caller is given certain options including the option to leave a message in a mailbox This is the advantage of calling an extension indirectly through the Automated Attendant rather than calling it directly Automatic Log in Available with APT DPT Integration only Allows subscribers to access their mailboxes directly without entering their mailbox numbers Subscribers can access their mailboxes directly from their extensions or from outside phones by dialing a preprogrammed telephone number either a DID number or a telephone number that reaches the PBX via a preprogrammed trunk CO line or by calling the VPS from a preprogrammed telephone number Caller ID number Feature Manual 69 70 Autoplay New Message The VPS plays new messages automatically when a subscriber the System Manager or the Message Manager logs in to his or her mailbox Bookmark Enables a subscriber the System Manager or the Message Manager to set a specific point Bookmark in a message and easily resume playback later from that point Call Blocking Allows subscribers to have their calls handled by
14. when the VPS is connected to a KX TDA series PBX MPR Version 2 0 or higher using DPT Integration the subscriber is using a Panasonic KX T7630 KX T7633 KX T7636 KX NT 136 Requires upgrade of the KX TDA series PBX For more information consult your dealer In order to use this feature the VM Menu prompt data must be installed in the PBX Refer to 4 2 KX TDA and KX TAW Series PBX Programming for DPT Integration in the Installation Manual for more information Certain Service Access Commands cannot be used while using VM Menu refer to 2 6 Common Service Commands and Navigation Commands in Subscriber s Manual The number of subscribers that can access VM Menu at the same time is limited If too many subscribers try to access VM Menu it will not operate properly lower the number of ports to be able to access VM menu see Number of Ports for VM Menu Service in the Programming Manual Some features during message playback may not be available while using VM Menu In order to use these features you need to set No for VM Menu in the Class of Service COS settings and use in the Voice Prompt mode Programming Manual References VM Menu in 2 2 2 Personal Options VM Menu in 2 5 4 Parameters Subscriber s Manual References 1 1 Introduction to the VPS A5 Using VM Menu Feature Manual 2 4 System Setting Features 2 4 System Setting Features 2 4 1 Auto Configuration APT DPT Integration Only Description Simpli
15. 0 Feature Manual 81 82 Feature Manual Index Feature Manual 83 Index A Alternate Extension Group 14 APT Integration KX TVA50 only 12 Auto Configuration APT DPT Integration Only 63 Auto Forwarding 14 Auto Receipt 41 Automated Attendant 15 Automatic Log in APT DPT Integration Only 42 Autoplay New Message 42 Basic Features 8 Bookmark 44 Broadcasting Messages 15 Busy Coverage Mode 16 Cc Call Services 17 Call Transfer Status 45 Call Transfer to Outside 17 Callback Number Entry 45 Caller ID Call Routing APT DPT Integration Only 18 Caller ID Callback APT DPT Integration Only 46 Caller ID Screening APT DPT Integration Only 18 Caller Name Announcement Personal APT DPT Integration Only 19 Caller Name Announcement System APT DPT Integration Only 19 Calling a Beeper 46 Class of Service COS 20 Company Greeting 21 Company Name 21 Covering Extension 22 Custom Service 22 Custom Service Builder 63 D Daylight Saving Time Assignment 23 Default Mailbox Template 63 Delete Message Confirmation 47 Dialing by Name 23 DID Call Routing DPT Integration Only 24 DPT Integration 12 E E mail Integration 24 Extension Group 26 External Message Delivery List 47 External Message Delivery Service 48 F Fax Management 26 Features 11 G Glossary 69 Group Distribution List Personal 48 Group Distribution List System 49 84 Feature Manual H Hold 26 Holiday Service 27
16. 6 7 Delivering Messages Feature Manual 15 2 2 System Features 2 2 5 Busy Coverage Mode Description Specifies how the VPS will handle calls to an operator when the line is busy The Busy Coverage options that are available include Hold No Answer Coverage Call Waiting and Disconnect Message Programming Manual References Busy Coverage Mode in 2 4 3 Parameters 16 Feature Manual 2 2 System Features 2 2 6 Call Services Description Include a series of both incoming and outgoing call services Incoming Call Services Automated Attendant Service Voice Mail Service Interview Service Custom Service Outgoing Call Services Message Waiting Notification and External Message Delivery Programming Manual References Call Service in 2 3 1 Service Group 2 2 7 Call Transfer to Outside Description Enables the VPS to transfer a call to a trunk CO line from the following services Custom Service Call Transfer Service Personal Custom Service Caller ID Callback Conditions e This feature is not supported when the PBX cannot transfer incoming trunk CO line calls to a trunk CO line The following PBXs do not support this feature KX TA624 KX TDA KX TAW series MPR Version 1 1 or later is required Programming Manual References Call Transfer to Outside in 2 2 2 Personal Options Transfer to Outside in 2 5 4 Parameters Subscriber s Manual References 5 15 Assigning and Ca
17. Greeting or recording a message You can also choose what happens if a caller does not dial anything after the Personal Greeting No DTMF Input Operation as follows Message Recording The caller will be guided to leave a message Disconnect All Day The line will be disconnected all day Disconnect Only After Hours The line will be disconnected only after hours Programming Manual References 2 1 8 Personal Custom Service Subscriber s Manual References 5 17 Personal Custom Service 52 Feature Manual 2 3 Subscribers Features 2 3 21 Personal Greeting for Caller ID APT DPT Integration Only Description Allows subscribers to record a maximum of 4 personal greetings that are played for calls received from preprogrammed telephone numbers Each greeting can be assigned to a maximum of 8 telephone numbers Conditions e This feature is only available when Yes is set for Personal Greeting for Caller ID in the Class of Service COS settings Programming Manual References Personal Greeting for Caller ID in 2 2 2 Personal Options Subscriber s Manual References 5 10 Personal Greeting for Caller ID 6 3 Setting Class of Service COS Parameters 2 3 22 Personal Greetings Description Are the greetings heard when a caller reaches a subscriber s mailbox Subscribers can record 3 types of personal greetings No Answer Played during business hours day lunch and break modes when the caller
18. Panasonic Telephone Systems VC Panasonic CERTIFIED DEALER www voicesonic com Phone 877 289 2829 KX TVA200 SSS KX TVA50 Voice Processing System Feature Manual Ad gt J Thank you for purchasing a Panasonic Voice Processing System Please read this manual carefully before using this product and save this manual for future use KX TVA50 KX TVA200 Version 1 0 Introduction 2 About this Manual This Feature Manual is designed to serve as an overall reference describing the features of the Panasonic Voice Processing System It explains what this VPS can do and how to obtain the most of its many features The Feature Manual is divided into the following sections Section 1 Voice Processing System Overview Provides an introduction to the Voice Processing System Section 2 Features Describes the PBX integration features system features subscribers features and system setting features Glossary An alphabetical listing of features terms and abbreviations as well as their definitions Index An alphabetical listing of features and terms as well as the page numbers of related sections About the Other Manuals Installation Manual The Voice Processing System Installation Manual provides instructions for installing the VPS hardware configuring the connected PBX for use with the VPS and getting started with the KX TVA Maintenance Console software Relevant sections from the I
19. Programming Manual References Play System Prompt after Personal Greeting in 2 2 2 Personal Options Subscriber s Manual References 6 3 Setting Class of Service COS Parameters 2 2 39 Port Service Description Allows assignment of call services to each port The incoming call service determines which service is used when answering incoming calls These services include Voice Mail Service Automated Attendant Service Interview Service and Custom Service Custom Service is the most flexible of all the services because it allows access to the other services by pressing one key Note For caller convenience we recommend programming all ports to use Custom Service as the Incoming Call Service refer to 6 6 Changing the Company Greeting and Incoming Call Service Setting in Subscriber s Manual Programming Manual References 2 3 Port Trunk Service 36 Feature Manual 2 2 System Features 2 2 40 Rotary Telephone Service Description Provides guidance to callers using rotary telephone systems or when several seconds pass without anything being entered by the caller Programming Manual References Rotary Telephone Service in 2 4 3 Parameters 2 2 41 Service Access Commands Description Allow the caller to directly access several standard features 0 to repeat the current menu or call an operator to return to previous menu 1 to dial by name 2 Custom Service Menu 5 Login 6 Voice Mail
20. Service 7 to restart Subscriber s main menu 8 to call transfer 9 to exit Subscriber s Manual References 2 6 Common Service Commands and Navigation Commands Feature Manual 37 2 2 System Features 2 2 42 Service Group Description Is a group of parameters that determine how incoming calls will be handled by the VPS 8 different Service Groups can be configured one Service Group can be assigned to each VPS port and PBX trunk CO line Programming Manual References Service Mode and Time Frame in 2 3 1 Service Group 2 3 1 Service Group Feature Manual References 2 4 6 Service Mode 2 2 45 Time Service Subscriber s Manual References 6 5 Changing the Service Mode Setting 2 2 43 System Clock Description Controls how time and or date related features function Can be set independently or to be synchronized with the PBX clock PBX Synchronization is only available when the VPS is connected to a Panasonic KX T series PBX using DPT Integration Programming Manual References System Clock in 2 5 4 Parameters Subscriber s Manual References 6 4 Setting the System Clock 7 5 Setting the System Clock 38 Feature Manual 2 2 System Features 2 2 44 System Prompts Description Are announcement that instruct a caller A maximum of 10 KX TVA200 or 3 KX TVA50 languages can be stored as system prompts The name of each language can be stored as well When the System Administrator selec
21. The number will be 0 when the message waiting lamp is turned off Conditions e In order to display the number of unplayed messages on the display A compatible Panasonic Proprietary Telephone with 6 line display such as the KX T7636 must be used The VPS must be connected to a KX TDA series PBX MPR Version 2 0 or higher using DPT Integration The subscriber must have his or her own extension The Message Manager s extension number must be assigned as Operator 1 in the Day Mode e Extensions assigned as operators can be called by dialing 0 however when setting this feature the extension number not 0 must be specified Programming Manual References Message Waiting Notification in 2 5 4 Parameters Subscriber s Manual References 5 8 Message Waiting Notification 7 3 Setting Up Message Waiting Notification Feature Manual 31 2 2 System Features 2 2 33 Multilingual Service Description Allows a maximum of 3 languages KX TVA50 or 10 languages KX TVA200 to be used for system prompts The System Administrator can select 3 languages KX TVA50 or 5 languages KX TVA200 for the multilingual selection menu and assign a key for each language in the menu Callers can select the desired language by pressing the assigned key The language used for system prompts heard by subscribers is determined by Class of Service COS Programming Manual References Prompt Setting in 2 5 4 Parameters Subsc
22. and Call Progress tones to the VPS Many features such as Intercom Paging Live Call Screening LCS etc are not available with Inband Integration Incomplete Call Handling Service Calls are considered incomplete when is the called extension does not answer is busy or has set Call Blocking Incomplete Call Handling can handle calls in 7 different ways Each subscriber can specify the options available to callers when their calls are incomplete 1 leave a message in the subscriber s mailbox 2 transfer to the subscriber s Covering Extension Intercom Paging notify the subscriber by paging the subscriber Beeper Access notify the subscriber by paging the subscribers beeper transfer to Custom Service transfer to operator return the caller to the top menu allowing the caller to call another extension se ID I IO I wo 3 4 5 6 7 Intercept Routing No Answer A PBX feature that transfers an unanswered call to another extension or to the VPS Feature Manual 73 74 Intercom Paging Available with APT DPT Integration only If a subscriber has set Intercom Paging the VPS will page the subscriber and announce that he or she is receiving a call The VPS can announce prerecorded caller names using the Caller Name Announcement feature or prompt the caller to record his or her name and announce the recorded name Pages can be heard through PT speakers or through external speakers connected to the PBX Interview S
23. and date of the VPS automatically Time Synchronization occurs during Auto Configuration and each time the PBX time and date setting is updated 2 4 11 Utility Description Allows the System Administrator to access essential VPS functions 66 Feature Manual 2 4 System Setting Features Programming Manual References 1 8 Utility Feature Manual 67 2 4 System Setting Features 68 Feature Manual Glossary Alternate Extension Group The extensions assigned to an Alternate Extension Group receive transferred calls via the sequence specified as the group s Alternate Extension Transfer Sequence APT Integration Digital integration between the VPS and certain Panasonic PBXs Requires upgraded software in the PBX When the VPS and PBX use APT Integration voices are sent using analog technology and data is sent digitally Depending on the model and or the software version of the connected PBX you may not be able to utilize certain features available only with APT Integration For more information consult your dealer Auto Configuration Available with APT DPT Integration only Simplifies initial system setup by reading information from the PBX and automatically creating mailboxes in the VPS to correspond to the extensions connected to the PBX Auto Configuration can be initiated with the appropriate Mode Switch setting or by System Administration Quick Setup Auto Forwarding Allows unplayed messages to be copied or moved
24. anual References 7 6 Recording Messages Feature Manual 21 2 2 System Features 2 2 15 Covering Extension Description Forwards calls to a second extension when the first extension s subscriber is not available to take the call The caller can also access the Covering Extension by pressing 0 while a Personal Greeting is being played or while leaving a message Programming Manual References Covering Extension in 2 1 3 Mailbox Parameters Subscriber s Manual References 5 3 Assigning Your Covering Extension 2 2 16 Custom Service 22 Description Allows callers to perform specific functions by pressing dial buttons on their telephones while listening to voice guidance Custom Service Messages Callers can be guided to an extension mailbox outside destinations including cell phones operator fax machine other Custom Services etc without the assistance of an operator Each Custom Service can consist of several selections which callers can select using the dial buttons on their telephone dial keys 0 to 9 and Custom Service Messages Press 1 for Sales press 2 for Service etc can be recorded by the System Administrator or the Message Manager In total a maximum of 100 Custom Services can be created Calls can be handled by Custom Service by Setting the Incoming Call Service of a trunk or port is set to Custom Service and specifying a Custom Service number refer to Incoming Call Service
25. ar mailbox or interview mailbox This mode is effective for Incomplete Call Handling Service when the subscriber s line is busy when the subscriber cannot take the call or when the subscriber has enabled Call Blocking and when the transfer destination of calls is set to a Logical Extension Programming Manual References All Calls Transfer to Mailbox in 2 1 3 Mailbox Parameters Feature Manual References 2 2 26 Interview Service 2 2 28 Logical Extension All Calls Transfer to Mailbox Subscriber s Manual References 5 5 Message Reception Mode 2 2 31 Message Waiting Notification Device 30 Description Automatically calls a preprogrammed telephone number or beeper number when a subscriber has new messages New messages will be automatically played back when the subscriber answers the call When a beeper is called the subscriber must call the VPS and log in to his or her mailbox to listen to the messages Notifications can be scheduled The System Administrator can program 2 different time frames for example 9 AM to 12 PM and 8 PM to 10 PM independently for each day of the week Message waiting notifications will be sent on the selected days during the programmed time frames Notifications can also be sent continuously meaning a notifications will sent whenever a new message is received 24 hours a day The VPS can prompt callers to enter their telephone numbers when they leave messages and then send caller phone num
26. ass of Service Subscriber s Manual References 6 2 Setting Up Mailboxes 6 3 Setting Class of Service COS Parameters 20 Feature Manual 2 2 System Features 2 2 13 Company Greeting Description Is a prerecorded message designed to greet all incoming callers and provide relevant information A maximum of 32 Company Greetings can be recorded and a Company Greeting can be assigned for each time mode day night lunch and break and holiday for each Service Group The start time of morning greeting afternoon greeting and evening greeting can be set Conditions e The System Manager can change the Company Greeting setting remotely by simply calling the VPS see 6 6 Changing the Company Greeting and Incoming Call Service Setting in Subscriber s Manual e The System Administrator can assign specific greetings for holidays Programming Manual References Company Greeting No in 2 3 1 Service Group Company Greeting No in 2 4 2 Holiday Settings Daily Hours Setting in 2 5 4 Parameters Subscriber s Manual References 4 4 Receiving External Delivery Messages 6 6 Changing the Company Greeting and Incoming Call Service Setting 7 6 Recording Messages 2 2 14 Company Name Description Is used by External Message Delivery Service when the intended receiver enters the password incorrectly 3 times The VPS announces the Company Name so that the receiver realizes what company placed the call to him or her Subscriber s M
27. atures 2 3 25 Receive Message Description Allows subscribers to listen to messages left in their mailboxes After listening to messages 2 options are available to subscribers Reply to Message Sender allows subscribers to reply to the message sender without specifying the extension Message Transfer allows subscribers to transfer their messages to other mailboxes Feature Manual References 2 3 18 Message Transfer Subscriber s Manual References 3 1 Playing Messages 3 2 Replying to Messages 2 3 26 Recovery Message Description Enables a subscriber to recover deleted messages After deleting messages they will remain in the Deleted Message Box until the end of the following day Until then the subscriber can retrieve the deleted messages from the Deleted Message Box and move them to the Old Message Box Message retention time is reset when a message is recovered Subscriber s Manual References 5 20 Recovering Deleted Messages Feature Manual 55 2 3 Subscribers Features 2 3 27 Remote Call Forwarding Set DPT Integration Only 56 Description Allows subscribers and the Message Manager to program their extensions from a remote location in order to forward calls to another extension or to an outside telephone There are 6 forwarding settings available FWD All Forwards all incoming calls to the desired extension number FWD Busy Forwards all incoming calls to the desired extension number when the li
28. ay e This feature is only available when Yes is set for Delete Message Confirmation in the Class of Service COS settings Programming Manual References Delete Message Confirmation in 2 2 2 Personal Options Subscriber s Manual References 6 3 Setting Class of Service COS Parameters 2 3 10 External Message Delivery List Description Allows a subscriber to send a message to outside parties and or extensions with a single operation One subscriber can maintain up to 2 lists with a maximum of 8 entries on each Feature Manual References 2 3 11 External Message Delivery Service Subscriber s Manual References 5 7 External Message Delivery Lists Feature Manual 47 2 3 Subscribers Features 2 3 11 External Message Delivery Service Description Allows a subscriber to send a message to several subscribers and non subscribers including outside parties at a specified time or immediately This feature also allows the receiver to reply to the message without having to specify the mailbox number Note e Ifthe sender wishes he or she can require the receiver to enter a 4 digit password to receive the sender s message If the receiver enters the password incorrectly 3 times the VPS plays the Company Name if it has been recorded the Company s Telephone Number if registered and the sender s extension if both the Company s Telephone Number and the Extension of the Owner have been registered With this informa
29. ay night lunch break Manual Day Mode The Call Service programmed for day mode is used regardless of the current time mode Manual Night Mode The Call Service programmed for night mode is used regardless of the current time mode Manual Lunch Mode The Call Service programmed for lunch mode is used regardless of the current time mode Manual Break Mode The Call Service programmed for break mode is used regardless of the current time mode PBX Control Mode The current Call Service used by the Service Group is determined by the settings made for the current time mode day night lunch break The VPS will change time modes according to when the PBX changes time modes APT DPT Integration only Programming Manual References Service Mode in 2 3 1 Service Group Feature Manual References 2 2 42 Service Group 2 2 45 Time Service Subscriber s Manual References 6 5 Changing the Service Mode Setting 2 4 7 System Reports Description There are several System Reports available to the System Administrator to monitor VPS operating status These reports include Mailbox Information Call Account Port Usage HDD Memory Usage Mailbox Usage Fax Call Call Handling Statistic Custom Service Message Status Subscriber Setup Security Information Hourly Statistic E mail The System Administrator can print or export the System Reports The System Reports such as Call Account Port Usage Disk Usage Mailbox Usage and
30. back from newest to oldest Last In First Out LIFO or from oldest to newest First In First Out FIFOJ Message Transfer Allows a subscriber to reroute a message to another mailbox and add his or her comments to the message if necessary Receipt messages and messages originally marked as private cannot be transferred Message Waiting Lamp The lamp on a PT that lights when there are messages in the extension user s mailbox Message Waiting Notification Notifies subscribers and the Message Manager when they have received messages by lighting the Message Waiting Lamp on their PTs by calling a preprogrammed telephone number or by paging a beeper Feature Manual 75 76 Multilingual Selection Menu Allows callers to select the language they would like to hear for voice guidance system prompts 3 languages can be selected for the Multilingual Selection Menu of the KX TVA50 5 languages for the KX TVA200 Non Subscriber A caller to the VPS who does not own a mailbox Notification Method see Message Waiting Notification On Hold Announcement Menu Allows callers in a queue to listen to the prerecorded announcement or music while they are on hold One touch Two way Transfer One touch TWT Available with KX TDA series and KX TAW series PBXs using DPT Integration only Allows a subscriber to record his or her telephone conversations into another subscriber s mailbox with a one touch operation Operator 3 dif
31. bers to the subscriber s beeper when sending notification Conditions e Notification can be sent for either all messages or for urgent messages only depending on the Notification Type set by the System Administrator or subscriber When set to Only Urgent Messages notification is sent according to the notification schedule if programmed only when urgent messages have been left in the subscriber s mailbox e A maximum of 3 devices telephones or beepers can be programmed by the System Administrator or subscriber for use with this feature When the VPS calls a device and the call is Feature Manual 2 2 System Features not answered the VPS will try to call the device again The number of retires and the delay time between retries can be programmed by the System Administrator The lowest numbered device is called first If the first device cannot be called the second then third device will be called Programming Manual References 2 1 4 Notification Parameters Message Waiting Notification in 2 5 4 Parameters Subscriber s Manual References 5 8 Message Waiting Notification 7 3 Setting Up Message Waiting Notification 2 2 32 Message Waiting Notification Lamp Description Automatically lights the message waiting lamp on the subscribers telephones when subscribers have new messages When a proprietary telephone with display is used the number of unplayed messages will be displayed when the message waiting lamp is lit
32. ce Console software to program the VPS The System Administrator s handbook is the Programming Manual Only one programming session is possible at a time System External Message Delivery Duration Time Specifies the maximum telephone connection time allowed for External Message Delivery Prevents excessive telephone charges System Manager Mailbox 999 The person who can perform a subset of the items that can be programmed by the System Administrator The System Manager using a telephone connected to the VPS can create delete mailboxes clear subscriber passwords when they are forgotten set Class of Service parameters set the System Clock etc System Prompt Recorded voice guidance messages that help subscribers and callers use VPS features Over 1000 prompts are prerecorded in the VPS The System Administrator and Message Manager can rerecord prompts as necessary The System Administrator and the Message Manager can turn system prompts on and off as needed Each system prompt has a unique number System Report The System Administrator or the System Manager can generate various System Reports to monitor the status of the VPS System Security By default the System Manager and Message Manager cannot access the VPS from their telephones until the System Administrator sets their passwords and allows them to access the VPS via their telephones The System Manager and Message Manager must always enter their passwords in order to acces
33. e recorded and played for all subscribers system or can be recorded by individual subscribers and played for their own calls only personal If the same Caller ID number is programmed for both System and Personal Caller Name Announcements the VPS will use the caller name recorded by the subscriber Feature Manual Company Greeting A maximum of 32 Company Greetings can be recorded to greet callers One or System Greeting or none can be selected for each Day Night Lunch Break and Holiday service based on a port and trunk CO line Company Name This is played by the VPS to the intended receiver of an External Delivery Message when he or she is unable to enter correctly the password if a password is required to listen to the message This helps him or her to realize where the call came from and contact the message sender if necessary Covering Extension Allows subscribers to set another extension as the destination for their calls Callers can be directed to the covering extension either by the Incomplete Call Handling feature or by pressing 0 while listening to a subscriber s personal greeting message or while leaving a message Custom Service Builder Allows the System Administrator to create Custom Services visually using KX TVA Maintenance Console Each Custom Service and its functions can be edited and arranged using a familiar drag and drop interface Custom Service Allows callers to perform specific functions by pres
34. ed for the Caller Name Announcement feature the name will be announced at the end of the page Conditions e If the same telephone number is programmed for both the system and personal caller name announcement the VPS will announce the personal caller name e To utilize this feature follow the procedure below 1 Open KX TVA Maintenance Console Click Class of Service select a COS number to edit and click Edit COS In COS Parameters select an Intercom Paging Group 1 32 All in Intercom Paging Group 1 32 All If set to All the Intercom Paging feature is activated for all 2 In KX TVA Maintenance Console click System Parameters and select Parameters in the bottom of the screen In Intercom Paging Parameters adjust No Answer Time for Intercom Paging 1 30 s to your preference For the Intercom Paging Group you selected in Step 1 set the Paging Code for All Groups or the selected group Programming Manual References Intercom Paging Group in 2 2 1 Class of Service Intercom Paging Parameters in 2 5 4 Parameters Feature Manual 27 2 2 System Features 2 2 26 Interview Service Description Allows the VPS to interview a caller by playing a series of prerecorded questions and recording the caller s responses As the callers answers questions they are recorded into an interview mailbox After a caller records the answers the interview mailbox lights a message waiting lamp on the interview mailbox owner
35. ength of the message and the number of messages new old Subscribers can choose to have the voice message attached to the e mail notification and can also select to have the voice message deleted after it has been sent by e mail Subscribers must designate their e mail addresses up to 3 addresses and usernames beforehand Conditions e The System Administrator can enable or disable this feature for each mailbox and can customize the time frame during which notifications are sent For example if the System Administrator sets the time frame for Monday to Friday between 9AM and 5PM e mail notifications will be sent only during those hours e When sending e mails with long voice messages note the followings and confirm the e mail settings for setting of the length of the voice message see Maximum Message Length in 2 5 4 Parameters in the Programming Manual a If you attach a voice message that is longer than the Maximum Message Length the surplus parts of the message may be discarded when sending the e mail b E mail with a voice message cannot be sent depending on e mail settings of a sender and a receiver c When itis selected to delete the original voice message after sending by e mail and the e mail fails in being sent the original message would be lost For the setting of deleting the 24 Feature Manual 2 2 System Features original message after sending see Time Frame in E mail Schedule in the Progra
36. er ID Screen in the Class of Service COS settings e If the same telephone number is programmed for both the system and personal caller name announcement the VPS will announce the personal caller name Programming Manual References Caller ID Screen in 2 2 2 Personal Options Feature Manual References 2 2 10 Caller Name Announcement Personal APT DPT Integration Only 2 2 11 Caller Name Announcement System APT DPT Integration Only Subscriber s Manual References 6 3 Setting Class of Service COS Parameters 18 Feature Manual 2 2 System Features 2 2 10 Caller Name Announcement Personal APT DPT Integration Only Description Allows subscribers to store a maximum of 30 telephone numbers and record a caller name for each telephone number The caller name is announced when playing a message in their mailbox from one of the preprogrammed callers when the VPS directs a call to the subscriber from one of the preprogrammed callers Caller ID Screening and when the VPS pages the subscriber by intercom Intercom Paging Conditions e If the same telephone number is programmed for both the system and personal caller name announcement the VPS will announce the personal caller name Programming Manual References Number of CIDs for Caller Name Announcement in 2 2 1 Class of Service Subscriber s Manual References 5 11 Personal Caller Name Announcement 6 3 Setting Class of Service COS Parameters 2 2 11 Call
37. er Name Announcement System APT DPT Integration Only Description Allows the System Administrator to store a maximum of 200 telephone numbers and record a caller name for each telephone number The caller name is announced when playing a message in their mailbox from one of the preprogrammed callers when the VPS transfers a call to the subscriber from one of the preprogrammed callers Caller ID Screening and when the VPS pages the subscriber by intercom Intercom Paging Conditions e If the same telephone number is programmed for both the system and personal caller name announcement the VPS will announce the personal caller name Programming Manual References 2 5 3 System Caller Name Announcement Subscriber s Manual References 6 3 Setting Class of Service COS Parameters Feature Manual 19 2 2 System Features 7 6 Recording Messages 2 2 12 Class of Service COS Description Each mailbox is assigned a Class of Service COS that determines the set of services that are available to its subscriber There are 64 classes Mailboxes can be assigned to their own or to the same COS as needed COS No 63 and 64 are assigned by default to the Message Manager and to the System Manager respectively No other mailboxes can be assigned to COS No 63 and 64 Conditions e The System Administrator using a PC and the System Manager using a telephone can change COS assignments Programming Manual References 2 2 Cl
38. er s Manual References 6 7 Delivering Messages 2 3 14 Incomplete Call Handling Service Description Allows the subscriber to offer callers several service options when the extension is busy or there is no answer Options available for Incomplete Call Handling for Busy or No Answer are Leaving a Message Transfer to Covering Extension Returning to the Automated Attendant Top Menu Intercom Paging APT DPT Integration only Calling a Beeper Custom Service Calling Operators Programming Manual References Incomplete Call Handling for No Answer Incomplete Call Handling for Busy in 2 1 3 Mailbox Parameters Feature Manual References 2 3 8 Calling a Beeper 2 2 25 Intercom Paging APT DPT Integration Only Subscriber s Manual References 5 2 Incomplete Call Handling Feature Manual 49 2 3 Subscribers Features 2 3 15 Live Call Screening APT DPT Integration Only Description Allows the subscriber to monitor incoming calls as messages are being recorded The subscriber has the option of answering calls while monitoring or allowing the message to be recorded without interruption There are 2 modes in this feature Hands free and Private Hands free mode allows the subscriber to hear the caller through the telephone s speaker and answer the call by lifting the handset Private mode alerts with a tone and requires the telephone handset to be lifted before the message can be monitored Two way communicati
39. ervice Allows the VPS to interview a caller by playing a series of prerecorded questions and recording the caller s responses Subscribers are able to record questions directly into their interview mailboxes After a caller records his or her answers the Message Waiting Lamp turns on at the subscriber s telephone This feature is very useful for claims departments order desks job applications etc Keypad The dial keys 0 9 X on a telephone LCD Liquid crystal display Live Call Screening LCS Available with APT DPT Integration only Allows the subscriber to use his or her PT to monitor incoming calls as messages are being recorded The subscriber has the option of answering calls while monitoring or allowing the message to be recorded without interruption Logical Extension All Calls Transfer to Mailbox An extension that always receives calls directly into its mailbox This feature is used by subscribers who are often unavailable or who do not have a telephone Mailbox Capacity recording time The total length of time for all messages that can be recorded in a subscriber s mailbox The System Administrator or System Manager can set each subscriber s maximum mailbox capacity Each subscriber s mailbox capacity is determined by COS Mailbox Capacity Warning Allows the VPS to alert subscribers when recording time for their mailboxes are running low The warning announcement will be heard at the beginning of Subscr
40. es and is available for both Port and Trunk Services Callers will reach Automated Attendant Service when a The Incoming Call Service of a trunk or port is set to Automated Attendant refer to Incoming Call Service in 2 3 1 Service Group in the Programming Manual b The Service of Holiday Service is set to Automated Attendant refer to Service in 2 4 2 Holiday Settings in the Programming Manual c They press 8 Automated Attendant Service Access Command during a call d A Custom Service or Personal Custom Service option is set to transfer callers to Automated Attendant Service refer to 2 1 8 Personal Custom Service or 2 4 4 Custom Service in the Programming Manual e A subscriber transfers the caller to Automated Attendant Service Programming Manual References Automated Attendant in 2 4 3 Parameters 2 2 4 Broadcasting Messages Description Allows the System Manager to deliver the same message to all VPS subscribers mailboxes simultaneously Broadcast Messages have priority over other regular or urgent messages during playback but otherwise are treated like regular messages They are not treated as Urgent messages if Only Urgent Messages is selected as the Notification Type in the Notification Schedule setting the Message Waiting Notification is not activated when a Broadcast Message is received Conditions e This feature is only available to the System Manager Subscriber s Manual References
41. ettings which determine how incoming calls are handled by the VPS One of 8 call service groups is assigned to each VPS port or PBX trunk CO line Service Mode Determines if incoming calls are handled by the VPS according to settings made for day mode night mode lunch mode or break mode The current mode can be changed automatically either by the VPS or by the time mode settings of the PBX or can be changed manually by the System Administrator and System Manager Each Service Group is assigned a Service Mode Subscriber A person who has an assigned mailbox Subscriber Tutorial Guides subscribers through the mailbox configuration process the first time they access their mailboxes The subscriber s password owner s name and No Answer Greeting can be configured using the Subscriber Tutorial Feature Manual System Administration Includes system programming diagnosis system prompt administration etc They are performed by the System Administrator using a PC running the KX TVA Maintenance Console software System Administration can be performed locally on site by connecting to the VPS via USB or LAN or remotely off site by connecting to the VPS via the optional modem card System Administrator Is the person responsible for programming the most essential VPS settings Unlike the Message Manager and the System Manager who use a telephone to perform their duties the System Administrator uses a PC running the KX TVA Maintenan
42. ferent extensions can be assigned as operators for each time mode Callers can be directed to an operator when they dial 0 when they have rotary or pulse telephones and thus cannot dial while listening to VPS prompts or when certain VPS features are programmed to direct callers to an operator Owner s Name Each mailbox has an owner s name subscriber name and there are 2 ways that these names are stored in the VPS First subscribers can record their own names the VPS can announces this recorded name during transfers Intercom Paging and when callers use the Dialing by Name feature Second the System Administrator can assign a text name for each subscriber This allows callers to dial subscribers extension s by name Dialing by Name rather than by number For example a caller can dial S M I T Smith rather than Smith s mailbox number which can be hard to remember Password A combination of numbers that protects a subscriber s mailbox from unauthorized access If forgotten the System Administrator or the System Manager can clear it so that the subscriber can select a new password Feature Manual Personal Custom Service Similar to a Custom Service allows callers to perform specific functions by pressing dial buttons on their telephones while listening to the subscriber s Personal Greeting Message A subscriber s Personal Custom Service can allow callers to connect themselves to another extension mailbox outside telep
43. fies initial system setup by automatically creating mailboxes in the VPS to correspond to the extensions connected to the PBX Also sets the time and date to match the time and date set for the PBX 2 4 2 Custom Service Builder Description Allows the System Administrator to create Custom Services visually using KX TVA Maintenance Console Each Custom Service and its functions can be edited arranged using a familiar drag and drop interface Programming Manual References Custom Service Builder in 2 4 4 Custom Service Feature Manual References 2 2 16 Custom Service 2 4 3 Default Mailbox Template Description Is used as a template when the System Administrator creates consecutive mailboxes It enables the System Administrator to apply basic settings Mailbox Parameters Message Waiting Notification External Message Delivery Auto Forwarding to multiple mailboxes simultaneously Programming Manual References 2 1 2 Default Mailbox Template Feature Manual 63 2 4 System Setting Features 2 4 4 Password Administration Description Allows the System Administrator or System Manager to clear a subscriber password so that a new one can be assigned Subscriber s Manual References 6 2 Setting Up Mailboxes 2 4 5 Recording by System Administrator 64 Description Allows the System Administrator to record the following prompts a b c d e f g h Group names can be recorded when creating Extensi
44. he conversation that he or she is having with a caller The recording is stored into another subscriber s mailbox Note e Many states have imposed regulations on the manner in which two way telephone conversations may be recorded so you should inform the other party that the conversation is being recorded Consult your local telephone company for further information Subscriber s Manual References 5 13 Recording Your Conversations A2 9 Two way Transfer TWT Button Assignment A2 15 Two way Transfer TWT into Mailbox A3 10 Two way Transfer Button Assignment A3 16 Two way Transfer into Mailbox 60 Feature Manual 2 3 Subscribers Features 2 3 34 Unlimited Message Length Description Allows subscribers to record for an unlimited length of time when recording two way conversations into their own or another subscriber s mailbox Two way Record or Two way Transfer The maximum recording time for other messages will automatically be set to 60 min To allow unlimited recording time the Message Length parameter must be set to Unlimited for the subscriber s Class of Service COS Programming Manual References Message Length in 2 2 1 Class of Service Feature Manual References 2 3 32 Two way Record APT DPT Integration Only 2 3 33 Two way Transfer APT DPT Integration Only Subscriber s Manual References 6 3 Setting Class of Service COS Parameters 2 3 35 Urgent Message Description Allows subscribers callers and
45. he mailbox number A subscriber can log in to his or her mailbox directly by dialing an extension number of the VPS from his or her extension dialing from an outside telephone the DID number assigned to log him or her into the mailbox calling the VPS from a telephone number that is assigned to log him or her into the mailbox calling the VPS so that the call is received on the trunk CO line assigned to log him or her into the mailbox Conditions e This feature can be enabled or disabled for each mailbox by the System Administrator e The access from outside phones will be enabled automatically after Caller ID numbers DID number or trunk CO line number are assigned The trunk CO line numbers and DID number can be assigned by the System Administrator only e When this feature is activated Toll Saver is also available es DID number setting for this feature is only available for the following PBXs using DPT Integration KX TD816 P311Q or higher KX TD1232 P211Q or higher KX TD500 V4M or higher KX TDA series MPR Version 1 1 or higher except KX TDA50 Programming Manual References 2 1 10 Automatic Log in Toll Saver in 2 4 3 Parameters Feature Manual References 2 3 31 Toll Saver APT DPT Integration Only Subscriber s Manual References 5 16 Assigning Your Telephone Numbers for Remote Automatic Log in and Toll Saver 2 3 3 Autoplay New Message Description Enables the VPS
46. he outside call from the subscriber If the VPS does not answer the call within a preprogrammed time period the subscriber can disconnect the call and thus avoid telephone charges Two way Record Available with APT DPT Integration only Allows a subscriber to record his or her telephone conversations into his or her mailbox Two way Transfer Available with APT DPT Integration only Allows a subscriber to record his or her telephone conversations into another subscriber s mailbox The subscriber must specify the desired extension number when using this feature Unlimited Message Length Allows a subscriber to record telephone conversations of an unlimited length of time when using Two way Record and Two way Transfer The maximum recording time for other messages will be automatically set to 60 minutes Urgent Message A message designated by the sender as urgent Urgent messages are played back before other messages when the recipient listen to his or her messages Feature Manual VM Menu Available with KX TDA series PBXs using DPT Integration only Displays VPS text prompts on the display of a compatible PT allowing the subscriber to operate the VPS by following text prompts and pressing soft buttons and the Navigator Key Voice prompts are not used Voice Mail A general term used for messages recorded by the VPS and stored in subscriber mailboxes VPS A Voice Processing System such as the Panasonic KX TVA50 and KX TVA20
47. hone such as the subscriber s mobile phone etc without the assistance of an operator Each subscriber can create his or her own Personal Custom Service Personal Greetings Subscribers can record 3 greeting messages that greet callers who are directed to their mailboxes The Personal Greeting heard by callers depends on the status of the subscriber or VPS No Answer Greeting Heard by callers when the subscriber does not answer Busy Signal Greeting Heard by callers when the subscriber is busy After Hours Greeting Heard by callers when the VPS is in night mode Personal Greeting for Caller ID Available with APT DPT Integration only A subscriber can record a maximum of 4 Personal Greeting messages that are played for callers whose telephone numbers Caller ID numbers have been assigned to a Personal Greeting for Caller ID A maximum of 8 Caller ID numbers can be assigned to each greeting Personal Group Distribution List A preprogrammed list of subscriber mailboxes that can be used by the subscriber who created the list to deliver a message to several recipients in one operation Each subscriber can create 4 Personal Group Distribution Lists Each list can have 40 members Personal Programming Also known as Station Programming PBX programming that is performed by an extension user to customize his or her extension s settings In order to user certain VPS features such as Live Call Screening LCS personal programming may be
48. iber s Service Mailbox Group A preprogrammed list of subscriber mailboxes that can be used by any subscriber to deliver a message to several recipients in one operation Up to 20 Mailbox Groups can be created Feature Manual Mailbox Number Normally the same number as the corresponding subscriber s extension number Message Envelope Setting Specifies when message envelopes message date and time name of the person who recorded or transferred the message telephone number of the caller are announced Envelopes can be played back before or after messages automatically or only when the subscriber presses 2 3 during or after message playback Message Manager Mailbox 998 The person who takes care of message related maintenance such as General Delivery Mailbox maintenance and recording and deleting messages System Prompts Company Greetings Custom Service Menus System Caller Names etc Message Recovery Allows a subscriber to change the status of a message from deleted to old preventing the message from being permanently deleted Message Retention Time Determines the number of days before a message is automatically deleted New Message Retention Time Determines when new unplayed messages are deleted Saved Message Retention Time Determines when old played messages are deleted Message Retrieval Order When a subscriber has several messages in his or her mailbox determines whether messages are played
49. ion Allows subscribers to specify how the VPS will handle calls to their individual extensions Call Transfer Status options include Call Screening Call Blocking Intercom Paging Calling a Beeper Transfer to Mailbox and Custom Service Programming Manual References Call Transfer Status in 2 1 3 Mailbox Parameters Feature Manual References 2 3 8 Calling a Beeper 2 2 25 Intercom Paging APT DPT Integration Only 2 3 6 Callback Number Entry Description Enables the caller to leave a callback number in several different ways depending upon which option is programmed into the VPS The VPS can forward the callback number to a beeper Programming Manual References 2 1 4 Notification Parameters Message Waiting Notification in 2 5 4 Parameters Subscriber s Manual References 7 3 Setting Up Message Waiting Notification Feature Manual 45 2 3 Subscribers Features 2 3 7 Caller ID Callback APT DPT Integration Only Description Enables a subscriber to call back a message sender with the Caller ID number attached to the message Installation Manual References Transfer to Outside Parameters in 5 2 3 PBX Interface Parameters Programming Manual References Caller ID Callback in 2 2 2 Personal Options Caller ID Callback in 2 5 4 Parameters Feature Manual References 2 2 7 Call Transfer to Outside 2 3 8 Calling a Beeper Description Allows a subscriber to be notified by a beeper when he or she has me
50. ion Mode Sets Incomplete Call Handling Status Sets Message Waiting Notification Records questions for an interview mailbox Feature Manual 9 1 2 System Administration Management and Use 10 Feature Manual Section 2 Features Feature Manual 11 2 1 PBX Integration Features 2 1 PBX Integration Features 2 1 1 Integration Types Description In order for the VPS to function it must be integrated with the PBX it serves The type of integration that is used determines how voice caller messages VPS prompts etc and data extension status button presses etc are sent between the VPS and the PBX Depending on the model and or the software version of the connected PBX you may not be able to utilize some of the features For more information call National Parts Center at 1 800 833 9626 DPT Integration When the VPS and PBX use DPT Integration voices and data are sent digitally DPT Integration provides certain VPS features which are not available with analogue integration i e Inband Integration including Auto Configuration Automatic Log in Caller ID Call Routing Caller ID Screening DID Call Routing Caller Name Announcement System Personal Intercom Paging Live Call Screening Personal Greeting for Caller ID Service Mode PBX Control Mode Trunk Service Universal Port Remote Call Forwarding Set Time Synchronization with PBX
51. l Inband Integration KX TVA50 only 13 Incomplete Call Handling Service 49 Integration Types 12 Intercom Paging APT DPT Integration Only 27 Interview Service 28 Introduction to VPS Features 8 L List All Names 28 Live Call Screening APT DPT Integration Only 50 Logical Extension All Calls Transfer to Mailbox 29 M Mailbox 50 Mailbox Capacity Warning Di Message Delivery Internal 29 Message Reception Mode 30 Message Transfer 51 Message Waiting Notification Device 30 Message Waiting Notification Lamp 31 Multilingual Service 32 N No Answer Coverage Mode 32 O On Hold Announcement Menu 32 One touch Two way Transfer DPT Integration Only 52 Operator Service 34 P Password Administration 64 PBX Integration Features 12 Personal Custom Service 52 Personal Greeting for Caller ID APT DPT Integration Only 53 Personal Greetings 53 PIN Call Routing 34 Play System Prompt After Personal Greeting 36 Playback Volume Speed Control 54 Port Service 36 Private Message 54 R Receive Message 55 Recording by System Administrator 64 Recovery Message 55 Remote Call Forwarding Set DPT Integration Only 56 Rotary Telephone Service 37 S Service Access Commands 37 Service Group 38 Service Mode 65 Subscriber Tutorial 57 Subscriber Use 9 Subscribers Features 41 System Administration 9 System Administration Management and Use 9 System Backup Restore 66 System Clock 38 System Features 14 Sys
52. ler with the subscriber Subscriber names are included or excluded from the Directory Listing according to their Class of Service COS Conditions e The System Administrator can change the Name Entry Mode first last or full name entry in Service Settings Programming Manual References First Name and Last Name in 2 1 3 Mailbox Parameters Directory Listing in 2 2 2 Personal Options Feature Manual 23 2 2 System Features 2 2 19 DID Call Routing DPT Integration Only Description Allows the System Administrator to store a maximum of 200 DID numbers and assign a specific destination extension mailbox Mailbox Group or Custom Service to each telephone number When a DID number is received that matches one of the stored telephone numbers the call is automatically directed to its destination Conditions e The Company Greetings will not be played for callers when calls are routed by this feature e This feature is only available for the following PBXs using DPT Integration KX TD816 P311Q or higher KX TD1232 P211Q or higher KX TD500 V4M or higher KX TDA series MPR Version 1 1 or higher except KX TDA50 Programming Manual References 2 4 1 Caller ID DID PIN Call Routing 2 2 20 E mail Integration Description Enables subscribers including the message manager to be notified by e mail when they have new messages The notification will contain the message sender s information the l
53. m EE 65 2 4 8 System En LEE 66 249 System B ckup Restor siniese aaea eR EE ERE E KEEKEEKE EEN 66 2 4 10 Time Synchronization DPT Integration Only 66 ZA NN REE EE EE Ee 66 Glossary E 69 WAGON ET 83 Feature Manual Section 1 Voice Processing System Overview Feature Manual 7 1 1 What is a VPS 1 1 Whatis a VPS 1 1 1 Introduction to VPS Features Description The VPS handles incoming and outgoing calls When a call comes in it answers forwards to appropriate extensions takes and stores messages and notifies subscribers when messages are left Subscribers may send and transfer messages to other subscribers within the VPS The VPS is easy to use providing voice guidance referred to as system prompts to callers directing them to press certain buttons to access desired features Unlike handwritten messages or those left with answering services VPS messages are confidential they are stored in a mailbox and retrieved only with the subscriber s password Other advantages of the VPS are clarity and accuracy which are commonly lacking with written messages The messages come directly from the caller in the caller s own voice To further ensure accuracy the VPS allows the sender to correct or change messages before saving them Messages can be erased or transferred by the recipient 1 1 2 Basic Features Description Greeting Callers The VPS greets callers with a prerecorded message that includes directions f
54. mming Manual e Ifthere are any errors when the VPS tries to send e mail messages error messages will be sent to the preset e mail address see Mail Address in 2 5 4 Parameters in the Programming Manual Programming Manual References 2 1 11 E mail Option E mail Integration in 2 5 4 Parameters 2 7 13 E mail Report Subscriber s Manual References 5 9 E mail Integration Message Notification by E mail Feature Manual 25 2 2 System Features 2 2 21 Extension Group Description An Extension Group is a group of extensions that share a common mailbox Extension Groups are created by the System Administrator Each group has an Extension Group number There are 20 group lists available and each group list can have a maximum of 100 members Programming Manual References 2 5 2 Extension Group 2 2 22 Fax Management Description Allows the VPS to automatically direct incoming faxes to a specific destination i e fax machine A maximum of 2 fax destinations main and alternate can be assigned Outside callers can also reach a fax machine via Custom Service selection if programmed A mailbox can be assigned as the Fax Manager allowing this person to receive notification when a fax is received Programming Manual References Fax Management in 2 5 4 Parameters 2 7 6 Fax Call Report 2 2 23 Hold Description Provides the caller with the option of temporarily going on hold when the called extension is busy
55. nceling Telephone Numbers for Call Transfer to Outside Line 6 3 Setting Class of Service COS Parameters Feature Manual 17 2 2 System Features 2 2 8 Caller ID Call Routing APT DPT Integration Only Description Allows the System Administrator to store a maximum of 200 telephone numbers and assign a specific destination extension mailbox Mailbox Group or Custom Service to each telephone number When Caller ID information is received that matches one of the stored telephone numbers the call is automatically directed to its destination Calls that are Private when the caller s number is not received and Out of Area when the caller is calling from an area that does not support Caller ID can also be directed to a specific extension mailbox or Custom Service Conditions e The Company Greetings will not be played for callers when calls are routed by this feature Programming Manual References 2 4 1 Caller ID DID PIN Call Routing 2 2 9 Caller ID Screening APT DPT Integration Only Description Allows the VPS to announce the name of the caller when transferring a call to an extension from a preprogrammed caller Ex You have a call from name of caller Caller names must be recorded beforehand Caller names can be recorded by each subscriber Caller Name Announcement Personal and for the entire VPS Caller Name Announcement System Conditions e This feature is only available when Yes is set for Call
56. ne is busy FWD No Answer Forwards all incoming calls to the desired extension number when there is no answer FWD Busy or No Answer Forwards all incoming calls to the desired extension number when the line is busy or there is no answer FWD to CO Forwards all incoming calls to the Telephone number 1 or 2 programmed in the Mailbox Setting or to any other number This feature is only available when Yes is set for Remote Call Forward to CO in the Class of Service COS settings see Remote Call Forward to CO in 2 2 2 Personal Options in Programming Manual FWD Cancel Cancels the forwarding setting Conditions e With respect to PBX programming it is possible that Call Forward to CO is disabled To enable VPS Remote Call Forwarding the KX TDA100 for example must be programmed properly For the COS of the extensions whose calls are to be forwarded to a trunk enable the following 504 Call Forward to Outside Line e Extensions assigned as operators can be called by dialing 0 however when setting this feature the extension number not 0 must be specified Programming Manual References 2 1 9 Remote Call FWD to CO Remote Call Forward to CO in 2 2 2 Personal Options Subscriber s Manual References 5 14 Remote Call Forwarding 6 3 Setting Class of Service COS Parameters 7 7 Remote Call Forwarding Set Feature Manual 2 3 Subscribers Features 2 3 28 Subscriber Tutorial Description Provides voice g
57. nrrnenennnnnne 23 2208 Dialing BTA bre 23 2 2 19 DID Call Routing DPT Integration Only arrrrnnnnnvrnnrnnnrrnnnrrnrrrnnnennvnnnnnrnnrnnnrrnrrrnenennnnnne 24 220 Ehel 24 2 2 21 Extension Group en 26 2222 Fax Managenen sereen A RERE AART EARRA E TAa 26 22 29 S 26 A Wee EE e 27 2 2 25 Intercom Paging APT DPT Integration Only 27 22206 ue 28 2 2 27 LisStAll N MES NG 28 2 2 28 Logical Extension All Calls Transfer to Mailbox rerrnrrnnnnnnrrrnnnnnnrnnnnnnnnrnnnrrnrrrnnnnnnnnnne 29 2 2 29 Message Delivery le siiAcsetccesecicocenentcstececie ee tein heat gteeclhteeade ieee ene 29 2 2 30 Message Reception Mode rrrnnnnnnnvnnnnnnnnnnnnnnvnnnnnnnnnnnnnnnnnnnnnennenennnnnnnenenennnnnnseneennnnennnnnen 30 2 2 31 Message Waiting Notification DeviCe rrnnnvnnnnnnnnnnnnnnnnnvnnennnnnnnnnnnvnnnnnenenrnnsennennnnnrernnnnnn 30 2 2 32 Message Waiting Notification Lamp cee ceeceeeeeeeeeeeeeee nett eee eeeeeeeeeeeeeeeeeeseaaaaeeeeeeeeeeeeaa 31 CEET 32 2 2 34 No Answer Coverage Mode tnne nn nn 32 Feature Manual 2 2 35 2 2 36 2 2 37 2 2 38 2 2 39 2 2 40 2 2 41 2 2 42 2 2 43 2 2 44 2 2 45 2 2 46 2 2 47 2 3 2 3 1 2 3 2 2 3 3 2 3 4 2 3 5 2 3 6 2 3 7 2 3 8 2 3 9 2 3 10 2 3 11 2 3 12 2 3 13 2 3 14 2 3 15 2 3 16 2 3 17 2 3 18 2 3 19 2 3 20 2 3 21 2 3 22 2 3 23 2 3 24 2 3 25 2 3 26 2 3 27 2 3 28 2 3 29 2 3 30 2 3 31 2 3 32 2 3 33 2 3 34 2 3 35 2 3 36 On Hold Announcement Men
58. nstallation Manual are listed throughout this manual for your reference Programming Manual The Voice Processing System Programming Manual is an overall reference for programming the VPS using KX TVA Maintenance Console It explains how to use KX TVA Maintenance Console and obtain the most out of system administration Sections from the Programming Manual are listed throughout this manual for your reference Subscriber s Manual The Voice Processing System Subscriber s Manual describes how subscribers can access commonly used VPS features and functions with their extensions and mailboxes Relevant sections from the Subscriber s Manual are listed throughout this manual for your reference Note e This manual may refer to products not available in your country area e For KX TD500 KX TDA series PBXs the term trunk CO line used in this manual indicates a trunk CO line group e Depending on the model and or the software version of the connected PBX you may not be able to utilize some of APT DPT Integration features described in this manual For more information call National Parts Center at 1 800 833 9626 Feature Manual e Every system programming setting can be accessed using a PC and the Panasonic KX TVA Maintenance Console software For programming details refer to the on line help which is installed along with KX TVA Maintenance Console Feature Manual Table of Contents 4 1 Voice Processing System Overview
59. ock the telephone will ring at the set time once or daily as set by the subscriber or message manager A special dial tone or prerecorded message will be heard by the subscriber when going off hook to answer the Timed Reminder Conditions e The time format 12 or 24 hour used when setting the Timed Reminder is determined by the following settings when setting via VM Menu feature the time format is determined by the System Clock see System Date Time in 2 5 4 Parameters in the Programming Manual when setting via System Guidance the time format is determined by the setting of Position of AM PM in Time Stamp see 2 5 4 Parameters in Programming Manual e A subscriber must have his or her own extension in order to use this feature e Extensions assigned as operators can be called by dialing 0 however when setting this feature the extension number not 0 must be specified e This feature is only available when the VPS is connected to a KX TDA KX TAW series PBX MPR Version 2 0 or higher using DPT Integration Programming Manual References 2 5 4 Parameters Subscriber s Manual References 5 18 Timed Reminder 7 8 Setting the Timed Reminder 58 Feature Manual 2 3 Subscribers Features 2 3 31 Toll Saver APT DPT Integration Only Description Allows a subscriber to check his or her mailbox from preprogrammed Caller ID numbers DID number or the telephone number specified to the preprogrammed tr
60. on Groups Group Distribution Lists etc Names of callers System Caller Name Announcement System Guidance Custom Service Menu Company Name Company Greetings Language Selection Menu On Hold Announcement Menu All items other than b can be recorded through the Utility menu in KX TVA Maintenance Console and can also be recorded with a telephone by the Message Manager There are 2 ways to add or change prompts by recording them through a telephone or by importing as WAV files When recording using a telephone the extension number of the telephone to be used for recording must first be specified then the System Administrator can start and stop recording using the PC Programming Manual References List No 1 List No 4 in 2 1 7 Personal Distribution List 2 5 2 Extension Group 2 5 3 System Caller Name Announcement 1 8 3 Utility System Prompts Customization 2 5 1 Mailbox Group Feature Manual 2 4 System Setting Features 2 4 6 Service Mode Description Allows the System Administrator or the System Manager to change the call handling method that is programmed for each Service Group 1 8 Once the Service Mode has been changed it is retained unless the System Manager or System Administrator changes it again even after the power is turned off There are 6 Service Modes available Automatic Mode The current Call Service used by the Service Group is determined by the settings made for the current time mode d
61. on is established by pressing the feature button Programming Manual References Message Cancel for Live Call Screening in 2 2 2 Personal Options Subscriber s Manual References 5 12 Live Call Screening LCS 6 3 Setting Class of Service COS Parameters A2 KX TDA and KX TAW Series Feature Programming for DPT Integration A3 KX TA and KX TD Series PBX Feature Programming for APT DPT Integration 2 3 16 Mailbox Description Is a place where all messages left for a subscriber are stored Several mailbox options exist Subscriber mailbox Interview Mailbox System Manager s mailbox and Message Manager s mailbox General Delivery Mailbox Programming Manual References 2 1 Mailbox Settings 2 7 5 Mailbox Usage Report Subscriber s Manual References 2 Logging in to and Configuring Your Mailbox 6 2 Setting Up Mailboxes 50 Feature Manual 2 3 Subscribers Features 2 3 17 Mailbox Capacity Warning Description Allows the VPS to alert subscribers when recording time for their mailboxes is running low The warning announcement will be heard at the beginning of Subscriber s Service Conditions e The warning threshold in minutes is determined by Class of Service COS If the setting is longer than the Mailbox Capacity Maximum Message Time this feature is not available Programming Manual References Mailbox Capacity Maximum Message Time and Mailbox Capacity Warning in 2 2 1 Class of Service Subscriber s Man
62. ons that can be used to deliver an External Delivery Message to several recipients in one operation Each subscriber can create 2 External Message Delivery Lists Each list can have 8 destinations External Message Delivery Retry Determines how many times the VPS will attempt to deliver an External Delivery Message when the called line recipient is busy or does not answer Fast Forward Allows a subscriber to fast forward through a message in 4 second intervals 72 Feature Manual Follow On ID see Called Party ID General Delivery Mailbox A special mailbox that is maintained by the Message Manager If a caller does not have a DTMF compatible telephone the caller cannot dial numbers in order to connect himself or herself to an extension or mailbox Callers who do not dial any numbers can be directed to the General Delivery Mailbox Periodically daily is best the Message Manager should transfer messages in the General Delivery Mailbox to the appropriate subscriber mailboxes Hash Sign The key on the telephone keypad Also known as the pound sign Immediate Reply Allows the message recipient to reply to a message without specifying the extension number or the mailbox number of the sender Inband Integration When the VPS and PBX use Inband Integration voices are sent using analogue technology and data is sent using analogue DTMF tones The PBX informs the VPS of the status of extensions by sending DTMF tones
63. or leaving and editing messages The VPS can list single digit numbers for each available extension or mailbox Callers who know the extension of the person they wish to reach may dial the extension number at any time Callers with rotary phones are transferred to a preprogrammed destination which is normally an operator or the General Delivery Mailbox Sending Messages Callers can review and edit messages before leaving them in a mailbox Subscribers can send messages to an individual or to several mailboxes at once Extension users can also receive verification when messages they send to other subscribers have been received Receiving Messages Subscribers can receive messages from outside callers and other subscribers The total amount of recording time for all messages as well as the maximum length of each message may be limited by the subscriber s Class of Service COS The VPS can notify subscribers when they have new messages by sending a beeper page an e mail and even by calling subscribers home or mobile phones For subscribers who are on premises the VPS can also light the message waiting lamp on their extension telephones Subscribers can choose their preferred notification method If the VPS is connected to the PBX using APT DPT Integration subscribers can press a preprogrammed button to record their telephone conversations into their own mailboxes or into other subscribers mailboxes 8 Feature Manual 1 2 System Administra
64. r Service can be structured as a cascade so that if Operator 1 cannot take the call it goes to Operator 2 If that fails the call goes to Operator 3 If that fails the caller can record a message At each stage there are other options for busy cases and no answer cases Programming Manual References Operator Service in 2 4 3 Parameters Subscriber s Manual References 7 4 Customizing the Message Manager s Mailbox 2 2 37 PIN Call Routing Description Allows the System Administrator to store a maximum of 200 PIN Personal Identification Number max 20 digits numbers and assign a destination extension mailbox or Custom Service to each PIN for each time mode day night lunch break In a Custom Service callers can be required to enter a PIN number in order to be directed to a destination 34 Feature Manual 2 2 System Features Conditions e This feature is available only when PIN is set as the value for Call Transfer Anytime in Custom Service Setting Programming Manual References 2 4 1 Caller ID DID PIN Call Routing Call Transfer Anytime in 2 4 4 Custom Service Feature Manual 35 2 2 System Features 2 2 38 Play System Prompt After Personal Greeting Description Allows the Guidance for Recording message to be played for the caller after the Personal Greeting The Guidance for Recording message instructs the caller how to terminate the call access more features and rerecord the message
65. r copies unplayed messages from one mailbox to another after a specified period of time has passed This feature is only available when Yes is set for Active in 2 1 6 Auto Forwarding in Mailbox Settings A message can be forwarded up to 9 times and forwarding stops at the 9th designated mailbox Note that you cannot auto forward messages to the Mailbox Group and messages marked as private cannot be forwarded Also a message is never forwarded to the original sender of the message Programming Manual References 2 1 6 Auto Forwarding 14 Feature Manual 2 2 System Features 2 2 3 Automated Attendant Description Allows you to direct incoming calls without the use of an operator Callers can be redirected to the desired extension in one of the following way 1 dial extension numbers directly 2 spell the name of the desired party using the dial keys on their telephones refer to 2 2 18 Dialing by Name or 3 listen to all subscriber names and select the desired extension refer to 2 2 27 List All Names Automated Attendant AA answers incoming calls and redirects them to the desired extension based on numbers dialed by callers When calls from extensions are transferred to other subscribers Transferring you to name can be heard by callers before the calls are transferred This feature is not available when the name of called party is not recorded The service can be programmed for Day Night Lunch and Break time mod
66. required PIN Call Routing Allows preferred callers to be directed to a specific extension mailbox or Custom Service when they enter their assigned PIN Playback Volume Speed Control Allows subscribers to control playback volume and speed while listening to messages Port The point of connection between the PBX and the VPS Pound Sign The key on the telephone keypad Also known as the hash sign Feature Manual 77 78 Private Message A message designated by the sender as private Private messages cannot be forwarded by the recipient Remote Call Forwarding Set Available with DPT Integration only Allows subscribers and the Message Manager to program their extensions from a remote location to forward various types of calls all calls no answer busy etc to a desired extension or to an outside telephone Remote Call Forward to CO Remote Call Forward to CO Available with DPT Integration only Allows subscribers and the Message Manager to program their extensions from a remote location to forward their calls to an outside telephone if authorized Rewind Allows a subscriber to replay the last 4 seconds of a message Rotary Telephone A telephone that is not capable of emitting DTMF touchtone signals Callers using rotary telephones will be automatically forwarded to an operator or the General Delivery Mailbox because they cannot dial numbers as directed by the VPS prompts Service Group A group of s
67. riber s Manual References 7 6 Recording Messages 2 2 34 No Answer Coverage Mode Description Determines how calls will be handled when Operators 1 2 and or 3 do not answer within the time specified for Operator No Answer Time There are 4 options Caller Select Callers may leave a message or call another extension Leave Message Callers may leave a message in the operator s mailbox Disconnect Message Callers are disconnected from the VPS after hearing Thank you for calling Next Operator 2 Callers are transferred to the next operator Operator 2 or 3 1 Assignable for Operator 1 2 and 3 2 Assignable for Operator 1 and 2 Programming Manual References No Answer Coverage Mode in 2 4 3 Parameters 2 2 35 On Hold Announcement Menu 32 Description Allows callers other than the first caller in a queue to listen to a prerecorded announcements or music The On Hold Announcement Menu can be recorded by the System Administrator with a telephone while using KX TVA Maintenance Console or by importing WAV files and also by the Message Manager using a telephone When the On Hold Announcement Menu is recorded this feature is automatically enabled Feature Manual 2 2 System Features Programming Manual References 1 8 3 Utility System Prompts Customization Subscriber s Manual References 7 6 Recording Messages Feature Manual 33 2 2 System Features 2 2 36 Operator Service Description Allo
68. rvice or Personal Custom Service option is set to transfer callers to Automated Attendant Service refer to 2 1 8 Personal Custom Service or 2 4 4 Custom Service in the Programming Manual e A subscriber transfers the caller to Voice Mail Service Programming Manual References 2 3 Port Trunk Service 40 Feature Manual 2 3 Subscribers Features 2 3 Subscribers Features 2 3 1 Auto Receipt Description Allows a subscriber or the System Manager to receive a message to confirm the reception of sent messages to other subscribers When the sent messages are received a subscriber will receive a message as follows lt Mailbox Name Number gt has received your message Subscribers need to request the Auto Receipt when they send messages Conditions e This feature is only available when Yes is set for Auto Receipt in the Class of Service COS settings e This feature is not available when the System Manager sends a Broadcasting Message e The reception of the External Delivery Message can be confirmed using this feature as well Subscribers can request the Auto Receipt per the External Delivery Message List and confirm the reception of each member in the list Programming Manual References Auto Receipt in 2 2 2 Personal Options Feature Manual 41 2 3 Subscribers Features 2 3 2 Automatic Log in APT DPT Integration Only Description Allows subscribers to log in to their mailbox directly without entering t
69. s the VPS The System Administrator can also choose to set a default password for subscriber s mailboxes If this setting is enabled a default password is automatically assigned when mailboxes are created Feature Manual 79 80 Temporary Personal Greeting A special greeting that if recorded by a subscriber is heard by callers instead of the subscribers other Personal Greetings Often used to inform callers of a temporary absence A common example might be This is name I m out of the office this week Time Synchronization Available with DPT Integration only When the date and time is set for the PBX or when DPT Integration is established date and time data is sent from the PBX to the VPS Timed Reminder Setting Available with DPT Integration only Allows a subscriber to set a Timed Reminder by following system prompts provided by the VPS Timed Reminder is a PBX feature that is similar to an alarm clock the telephone will ring at the set time once or daily as set by the subscriber or Message Manager Toll Saver Allows a subscriber to check his or her mailbox for new messages by calling the VPS from a preprogrammed Caller ID number by dialing a preprogrammed DID number or by dialing a telephone number that connects the call to a preprogrammed trunk CO line of the PBX Toll Saver is a cost saving feature that lets the subscriber know if he or she has new messages by the number of rings heard before the VPS answers t
70. scribers can specify the delivery time when leaving messages for other subscribers or when sending a message via External Message Delivery DID Call Routing Available with DPT Integration only The VPS automatically sends calls from preprogrammed DID numbers to a specified extension mailbox including Mailbox Group or Custom Service DPT Integration Digital integration between the VPS and certain Panasonic PBXs Requires upgraded software in the PBX When the VPS and PBX use DPT Integration voices and data are sent digitally Depending on the model and or the software version of the connected PBX you may not be able to utilize certain features available only with DPT Integration For more information consult your dealer DTMF Dual Tone Multi Frequency Commonly referred to as touchtone E mail Integration Allows subscribers and the Message Manager to receive notification by e mail when they receive new messages Subscribers can also have the voice message attached to the e mail notification if the System Administrator has enabled this feature for their mailboxes External Delivery Message A message recorded by a subscriber and then delivered to outside parties and or extensions The VPS dials the outside telephone number or extension number and plays the message for the recipient The message can be delivered immediately or at a specified time External Message Delivery List A preprogrammed list of outside parties and extensi
71. sing dial buttons on their telephones while listening to voice guidance Custom Service Menus Custom Services allow callers to connect themselves to an extension mailbox Mailbox Group operator fax machine etc without the assistance of an operator The System Administrator can create a maximum of 100 Custom Services Default Mailbox Template Is used as a template when the System Administrator creates consecutive mailboxes It enables the System Administrator to apply basic settings Mailbox Parameters Message Waiting Notification External Message Delivery Auto Forwarding to multiple mailboxes simultaneously Default Setting A parameter defined for the VPS at the factory which can be changed through system programming by the System Administrator or the System Manager Delayed Ringing There are 2 kinds of delayed ringing applications 1 The VPS is used as the no answer destination for the Intercept Routing feature of your PBX 2 DIL 1 N trunk CO line to several extensions terminates on telephones and VPS ports To give the telephone users a chance to answer calls the VPS lines should be programmed for delayed ringing Otherwise the VPS will answer the calls immediately Feature Manual 71 Delete Message Confirmation The VPS requests confirmation from the subscriber before erasing a message left in his or her mailbox Delivery Time The time specified by the subscriber for the VPS to deliver a prerecorded message Sub
72. ssages If the beeper has a display it is possible to send it a callback number The callback number can be recorded when a caller leaves a message If the caller does not leave a callback number the System Callback No or the caller s number if it is received through a telephone company s Caller ID service will be sent instead Conditions e To utilize this feature follow the procedure below 1 Open KX TVA Maintenance Console Click Mailbox Setting select a mailbox to edit and click Edit Mailbox In Notification Parameter make one selection from the available options in Beeper Callback No Entry Mode 2 In Notification Parameters edit Notification Schedule click Click to edit then enter the beeper number under Dial Number make sure to enter the connected PBX s Trunk CO Line Access number before the beeper number for dialing outward then enter an X after the beeper number the X is for the caller to enter his or her number as the callback number which will appear on your beeper later Finally select Beeper in Type of Device Programming Manual References 2 1 4 Notification Parameters System Callback No in 2 5 4 Parameters 46 Feature Manual 2 3 Subscribers Features 2 3 9 Delete Message Confirmation Description Requests confirmation from the subscriber before erasing a message left in the mailbox Conditions e When messages are deleted they will be retained until the end of the next d
73. tem Management 9 System Prompts 39 System Reports 65 System Security 66 System Setting Features 63 T Temporary Personal Greeting 58 Time Service 39 Time Synchronization DPT Integration Only 66 Timed Reminder Setting DPT Integration Only 58 Toll Saver APT DPT Integration Only 59 Trunk Service Universal Port APT DPT Integration Only 40 Two way Record APT DPT Integration Only 60 Two way Transfer APT DPT Integration Only 60 U Unlimited Message Length 61 Urgent Message 61 Utility 66 V VM Menu DPT Integration Only 62 Voice Mail Service 40 Voice Processing System Overview 7 W Whatisa VPS 8 Feature Manual Index 85 Index 86 Feature Manual Panasonic Telephone Systems A ET oiceSonic Panasonic Panasonic Manuals www voicesonic com Phone 877 289 2829 Copyright This material is copyrighted by Panasonic Communications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd O 2005 Panasonic Communications Co Ltd All Rights Reserved PSQX3209ZA KK0405KYO
74. tion Management and Use 1 2 System Administration Management and Use 1 2 1 System Administration Description System administration programming diagnosis system prompt administration etc can be performed with a PC running the KX TVA Maintenance Console software For more information refer to the Programming Manual 1 2 2 System Management Description System management can be performed with an extension telephone by the system manager and the message manager For more information see 6 System Manager s Guide in Subscriber s Manual An example of items which are programmed by the system manager include Creating editing deleting and resetting mailboxes Class of Service COS settings Service mode settings Changing the company greeting An example of items which are programmed by the message manager include General Delivery Mailbox maintenance Message notification settings Recording deleting messages system prompts company greetings custom service menus system caller names etc 1 2 3 Subscriber Use Description PBX users who are assigned a mailbox in the VPS are called subscribers Subscribers can customize their mailboxes in the following ways Sets their password Records their names Records Personal Greetings Enters Personal Group Distribution Lists Sets Personal Custom Service Sets Call Transfer Status Sets Covering Extensions Sets Message Recept
75. tion the receiver can possibly track down the message even if he or she does not remember the password Conditions e This feature is only available when Yes is set for Active in 2 1 5 External Message Delivery in Mailbox Settings see 2 1 5 External Message Delivery in Programming Manual Programming Manual References Extension in 2 1 3 Mailbox Parameters 2 1 5 External Message Delivery External Message Delivery in 2 5 4 Parameters Subscriber s Manual References 4 3 External Message Delivery 4 4 Receiving External Delivery Messages 2 3 12 Group Distribution List Personal Description Allows a subscriber to simultaneously send a message to several mailboxes using a Group Distribution List This list is established by the subscriber Each subscriber can maintain a maximum of 4 lists with up to 40 entries on each list Feature Manual References 2 3 13 Group Distribution List System Subscriber s Manual References 5 6 Personal Group Distribution Lists 48 Feature Manual 2 3 Subscribers Features 2 3 13 Group Distribution List System Description Allows subscribers and callers to send messages to all mailboxes that belong to the list at once Group Distribution Lists are created by the System Administrator There are 20 group lists available and each group list can have a maximum of 62 members for KX TVA50 or 100 members for KX TVA200 Programming Manual References 2 5 1 Mailbox Group Subscrib
76. to play new messages automatically when a subscriber or the System Manager Message Manager logs into his or her mailbox There is no need to press 1 to receive the new messages If there is more than one new message in the mailbox they will be played continuously without system prompts The Subscriber s Service Top Menu will be heard after all of the messages are played 42 Feature Manual 2 3 Subscribers Features Conditions e f one of the assigned keys as a selection key for the Message Receive Option Menu is pressed the selected option will be activated after that the regular operation will be required after each message is played This feature is only available when Yes is set for Autoplay New Message in the Class of Service COS settings Programming Manual References Autoplay New Message in 2 2 2 Personal Options Feature Manual 43 2 3 Subscribers Features 2 3 4 Bookmark Description Enables a subscriber to set one Bookmark per message while pausing a message After setting a Bookmark a subscriber can listen to the message from that Bookmark by pressing the specified key while pausing the message or after the message was played Conditions e Only one Bookmark can be set per message If the second bookmark is set the first bookmark will be deleted automatically Subscriber s Manual References 5 19 Bookmark 44 Feature Manual 2 3 Subscribers Features 2 3 5 Call Transfer Status Descript
77. ts a language for the system settings the desired language can be selected using this name label data Primary can be specified by selecting one of the stored languages and become the default setting unless other language is selected in the system setting Note e System prompts can be changed or turned on off system prompts data in each language can be imported as WAV files and each imported system prompt can be recorded in the System Administrator s own voice see 1 8 3 Utility System Prompts Customization in Programming Manual e For KX TVA50 only In order to leave more time for recording the System Administrator is also able to delete the specific System Prompt or the installed language used for System Prompts see 1 8 3 Utility System Prompts Customization in Programming Manual Programming Manual References Prompt Mode in 2 2 1 Class of Service Prompt Setting in 2 5 4 Parameters 1 8 3 Utility System Prompts Customization Subscriber s Manual References 6 3 Setting Class of Service COS Parameters 7 6 Recording Messages 2 2 45 Time Service Description Allows VPS features and call handling to behave differently during different times of day 4 time modes day night lunch and break can be programmed for each Service Group Programming Manual References Service Mode and Time Frame in 2 3 1 Service Group Feature Manual References 2 4 6 Service Mode Feature Manual 39 2 2 System Features
78. u 32 EE EE 34 PIN CA ROUMO WE 34 Play System Prompt After Personal Greeting mrrrrrrrnnnnnvrvnnnnnnvrnnrnrrrrnnnennrrnnnernnrnnnrennn 36 EE ads 36 eene WE 37 Service ACCESS COMMANIS xs seve ceesesocricecuteeceianndcnessarcncevealuivedveiadcartdnenseseueectemesaticedewecees 37 Service GoUP euasnsnuremunsmsetmegsetnivuedsnennnnddesnnnneeiimdisnineiennouuner 38 SEES 00 FR EE ER EANET 38 System PROTONS EEE EREA E EEA EEA 39 Time ENEE 39 Trunk Service Universal Port APT DPT Integration On 40 ENER A0 Subscribers E 41 GE RR EE EEE 41 Automatic Log in APT DPT Integration On 42 Autoplay New Message dn 42 Eelere 44 IR NET 45 Callback Number apen ces qurecveracstvansdecteceasniedtedesummnddngaccileediedeanseendesatenceimatadadercntsiserete 45 Caller ID Callback APT DPT Integration Only rrrernnnnrnnnnnnrrrnnnnnnnnnnnrnnnrnnrrrrrrrnnnrnnnrenn 46 Calling a Beeper users ke r viddene pinddkdutrb nutvie 46 Delete Message Confirmation ENEE 47 External Message Delivery List rrrrnnnvnnnnnnnnnnnnnnvnnnnnnnnnnnnnvnnnnnnnnnennnnnnnnennnennnnnnnnnennnn 47 External Message Delivery Service mmrrnrrnnnrnvrrrnnennnrrnnnnnnnvnnnrnnnrnnnnnnnrrnnenennnnnennnnrnnnseennr 48 Group Distribution LS Pet E 48 Group Distribution EL EE EE 49 Incomplete Call Handling Service ENNEN 49 Live Call Screening APT DPT Integration Only oarrrrnnnonnvrnnnnnnnrnnnnnrrrrnnnrnnrrnnnnrnnnnnennn 50 Ms 50 Mailbox Capacity Warning
79. ual References 5 21 Mailbox Capacity Warning 2 3 18 Message Transfer Description Allows the subscriber to transfer messages to other mailboxes after listening to them The subscriber can also add a personal comment at the beginning of the message before transferring it One or more individual mailboxes can be specified for message transfer Messages can also be transferred using either the System or Personal Group Distribution Lists Subscriber s Manual References 3 3 Transferring Messages 7 2 Managing the General Delivery Mailbox Feature Manual 51 2 3 Subscribers Features 2 3 19 One touch Two way Transfer DPT Integration Only Description Allows a subscriber to record two way conversations into another person s mailbox with one touch Available only with KX TDA KX TAW series PBXs Subscriber s Manual References A2 10 One touch Two way Transfer One touch TWT Button Assignment A2 16 One touch Two way Transfer One touch TWT into Mailbox 2 3 20 Personal Custom Service Description Allows a subscriber to use the following Custom Services in his or her Personal Greeting Personal Custom Service Transfer to Mailbox Transfer to Extension VM Service Voice Mail Service AA Service Call Transfer Service Custom Service Transfer to Operator Transfer to Outside Page the Party Repeat Greeting A caller can select the desired service from those above while listening to the Personal
80. uidance to subscribers when they log in to their mailboxes for the first time By following the guidance subscribers can configure the following items Password Owner s Name No Answer Greeting Programming Manual References Tutorial in 2 2 2 Personal Options Subscriber s Manual References 2 2 Subscriber Tutorial Easy Mailbox Configuration 6 3 Setting Class of Service COS Parameters Feature Manual 57 2 3 Subscribers Features 2 3 29 Temporary Personal Greeting Description Is a greeting message often used to inform callers of the subscriber s absence I m out of the office today I m on vacation this week etc The Temporary Personal Greeting overrides other Personal Greetings it is always played regardless of the time mode whether or not the line is busy etc This feature is activated automatically the subscriber records it and the subscriber will be asked whether or not it should be turned off each time the subscriber logs into his or her mailbox When the Temporary Personal Greeting is turned off it will be deleted automatically and other Personal Greetings will be played as normal Subscriber s Manual References 2 3 Changing or Deleting Your Personal Greeting Messages 2 3 30 Timed Reminder Setting DPT Integration Only Description Allows a subscriber to set a Timed Reminder by following system prompts provided by the VPS Timed Reminder is a PBX feature that is similar to an alarm cl
81. unk CO line number without incurring telephone charges Conditions es DID number setting for this feature is only available for the following PBXs using DPT Integration KX TD816 P311Q or higher KX TD1232 P211Q or higher KX TD500 V4M or higher KX TDA series MPR Version 1 1 or higher except KX TDA50 Programming Manual References 2 1 10 Automatic Log in Toll Saver in 2 4 3 Parameters Feature Manual References 2 3 2 Automatic Log in APT DPT Integration Only Subscriber s Manual References 5 16 Assigning Your Telephone Numbers for Remote Automatic Log in and Toll Saver Feature Manual 59 2 3 Subscribers Features 2 3 32 Two way Record APT DPT Integration Only Description Allows a subscriber to record the conversation that he or she is having with a caller The recording is stored in the subscriber s mailbox Note e Many states have imposed regulations on the manner in which two way telephone conversations may be recorded so you should inform the other party that the conversation is being recorded Consult your local telephone company for further information Subscriber s Manual References 5 13 Recording Your Conversations A2 8 Two way Recording TWR Button Assignment A2 14 Two way Recording TWR into Mailbox A3 9 Two way Recording Button Assignment A3 15 Two way Recording into Mailbox 2 3 33 Two way Transfer APT DPT Integration Only Description Allows a subscriber to record t
82. ws callers to be connected to a live operator The operator can then transfer the caller to the appropriate party or service as needed Operator Service can work in conjunction with other services often providing a way for callers having difficulty using the VPS to receive assistance A maximum of 3 operators can be specified to receive calls in the Day Night Lunch and Break Modes and each operator can be assigned a mailbox for message taking Note e Operator 1 in the day mode is automatically designated as the Message Manager and is assigned the extension number 0 or 9 This operator s mailbox is the General Delivery Mailbox e For KX TDA TAW series KX TD500 KX TD816 KX TD1232 and KX TA1232 Operators 2 and 3 can be assigned to a floating number that is assigned to a ring group Incoming Call Distribution Group Calls can be directed to an operator when a A caller does not or cannot send any DTMF signals to the VPS i e the caller does not dial any digits or has a rotary telephone b Acaller dials 0 when the call is being handled by Automated Attendant Service c A Custom Service or Personal Custom Service option is set to transfer callers to Automated Attendant Service refer to 2 1 8 Personal Custom Service or 2 4 4 Custom Service in the Programming Manual After pressing the appropriate dial key the caller is directed to an operator Operator Service offers callers many chances to reach a human operator Operato

KX-TVA50-200 Feature Manual

Contents

Download Pdf Manuals

Related Search

Related Contents