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1. A predictive Mark the corresponding IML 6 failure alert has entry as repaired if present You may need to replace the hard drive been received for this drive POST error messages and beep codes For a complete listing of error messages refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support A WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components Troubleshooting 77 Battery replacement If the server blade no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years A WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water e Replace only with the spare designated for this product To remove the component 1 Power down the server blade on page 12 Remove the serve
2. Operating system information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 72 Start POST Problems 1 Go to server blade power on problems flowchart you able to remotely connect 2 See Post Error Messages 5 color is the Isolate and Verify local I O server blade minimize the cable is health LED memory connected configuration correctly Break server blade down to minimum configuration Does condition still exist Does condition still exist No 4 Record action taken Add one part at a time back to configuration to isolate component Does condition still exist Does Record symptom amp condition still 6 Does error information on exist Troubleshoot or replace condition still repair tag if basic server spare parts exist sending back a failed part 4 Record action 7 taken Call HP Servi Ensure the following information is available Survey configuration snapshots dl OS event log file Full crash dump OS boot problems flowchart There are two ways to use SmartStart when diagnosing OS boot problems on a server blade e Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade e Use a local I O cable and drive to connect to the server bl
3. Language selection For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Using RBSU To use RBSU use the following keys Software and configuration utilities 53 e To access RBSU press the F9 key during power up when prompted e To navigate the menu system use the arrow keys e To make selections press the Enter key e To access Help for a highlighted configuration option press the F1 key iy IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times e Upon the first system power up e After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any intervention During this process the ORCA utility in most cases automatically con
4. AMD Athlon 64 processor or Intel Pentium or Pentium II 200 MHz or faster processor Software and configuration utilities 48 0 0 64 MB of RAM 64 MB of free hard drive space 10 Mb s network adapter e PXE deployment server storing boot images o 0 0 AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium Ill or higher processor 500 MHz recommended 256 MB of RAM 10 Mb s network adapter CD ROM drive e Windows repository server Windows or Linux deployment o o Windows 2000 or Windows Server 2003 OS installed Network connection CD ROM drive 1 5 GB of available disk space TCP IP networking and an IP address compatible with one of the following the iLO 3 Diagnostic Port IP address or an assigned DHCP or static IP address CD ROM drive and or diskette drive Any of the following Java Runtime Environment versions 1 3 1_02 1 3 1_07 1 3 1_08 1 4 1 for Windows users only 1 4 2 for Linux users only Access the Java Runtime Environment versions at the HP website http java sun com products archive index html e Network server with an OS installed Deployment methods Four primary deployment methods are supported iy IMPORTANT To deploy a server blade without the RDP create a bootable diskette or image of a bootable diskette e PXE deployment on page 49 e CD ROM deployment on page
5. EKER UMATA MRR HP BIRLA MMM AIMS VT ie 2 FOAL 2 Ah BN SALAH SE A THM ARH REMAREARA RTH Fit MRE ER HP ABER NARA A ante ERR IEARS AS HP A REMARRIED Miint RE HP MAMAS ESA ATH ATMERP RENE HP ERRIA EE AKAD RARER A RRRA FB CSR RFR ET CIERRE MAFRRARA RMR Eye A TES AMAA ARIS MBNA MRR BARE HP ARERR ARAARA BS BiG A GRRR HP AEEA CSR ABE AC Iz AAT ESP He BA E Es I A BR OE BY BB IE SR HP MRK I A ERRETA HP AAMT PRA GER EH 5 NIERA EREE HP AARRE BY AB es Ai PT He HE AY Ae ie Ht R h AARRE MRA AEA A ik BRIAR HP ARES ERE SRR BAAN HP HRA aMAM RRA HEERSER AX H EARTHED PSG wR ERR AAKA Aa HP MXA http www hp com go selfrepair Technical support 94 S amp P BTIMHE H HP makat T ETS AAA TAEZ CSR RAR DESSE gt Wh BS ERR HSE BA RIIETE o RIERTEESBRABIE HP ER HP ARIS EERI EMME RCE OH IL TRMES Tf A AEEA CSR E RER RI HP IRAR ARLE HAS EE EIR CSR FHNAIR BAD ZARTE ERRES WREE R HP EREET HP EAE HULARA RAIS H RARA o BEH SABHA ERAS tt ERRA o BASHAM ARTHA e MA A REER HP AER AAT AE Rte OREN RAR IA RA E ERRER AWM fait HAE HP SA RAHA A AITHRE o AAAGSARA HP RRA ARH BRS f BHSAEATMSH BR META Bs o BPA ENS BRST AD Ro F CSR PRIS FAL fF ADR SK o TERRA Seat FERRA ARF AGE AURA BA BERR NE HP RMD gt BAHAR SARAKE TRRR REALAN HP ERER CSR RSH KH o SRA S ARE HP Que RSA GRAD 5 LA HRM SAS HP IRRF ART AAA RAMARAMA GB o AOR ARB RAIS HP RER AFRRERE
6. Modifications nwa eee eee 81 CODES ane eee EE E ee eee 81 Canadian notice Avis Canadien ccccccccccesssccccssseeeccesseeeccesseeecensseeecceseeescesseeeceesseeescessaeeecesssaeesentsaeeses 82 European Union regulatory Notice seneese rese reir ene nEn ee eee 82 Disposal of waste equipment by users in private households in the European Union cccceeseeesteeeteeeteeeneeees 83 Japanese otic ei EE eee kein ie RE A RU E E 83 BOM OCS s a Se ke Ek ee ees 83 K tea MOTI CS res cedesececs decides daaacecs E E AS E A E aan 84 Chinese Noteer ranee eE ee ee 84 laser compliance creea a E E tect cetetetecce tet sosce veces uettoc 2 84 Battery replacement notice cccccccccsscccsssccesseeessececsseeeeseeecsseeecsseceeseeeesseeecsseeeeseeeenseeecsseeecssesesseeeesseeentieeeenaa 84 Taiwan battery recycling tice yss ssisssssanissabassssesayssiahsbieansbentesssenesbuesosbleysSesttaussvarientessteseseassbssdeasdeasibieanees 85 Acoustics statement for Germany Ger uschemission cccccccesscecssscessececeseeceseeecseceeseeesseeecsseeeseesesseeessseees 85 Fleckosaie GRENON E cun a 86 Preventing electrostatic discharge vsvwsienwsevatieviensnessowd eatnsieuavietaieweveeainasalndiesinsiosatieaitlesieneaieaniseanaininsiedieneleedetieensinnndions 86 Grounding methods to prevent electrostatic discharge cccccesceesseceeeeseeeseeeeseenseeeeecneeceseeeeeeneeenseeneeeneeensees 86 SS aN ON a A N E NAN EE at AN E A E E A AEEA L AEE A
7. mirrored memory 31 POST error messages 77 POST problems flowchart 71 power button LED 7 Power On Standby button 6 powering down 12 powering up 12 53 power on problems flowchart 69 preboot execution environment PXE 47 49 pre diagnostic steps 63 preparation procedures 12 65 preparing the server for diagnosis 65 problem diagnosis 63 processor socket 9 processors 9 21 Product ID 56 ProLiant Support Pack PSP 61 PSP ProLiant Support Pack 61 PSPs overview 61 PXE preboot execution environment 47 49 PXE deployment 47 49 R RBSU ROM Based Setup Utility 53 RBSU configuration 53 RDIMM configuration 29 recovery key 42 redundant ROM 58 regulatory compliance identification numbers 80 regulatory compliance notices 80 83 85 release button 6 remote support and analysis tools 60 removing the access panel 14 removing the server blade 13 required information 88 resources 52 63 resources troubleshooting 63 ROM redundancy 58 ROM Based Setup Utility RBSU 43 53 ROMPag utility 57 58 S safety considerations 63 safety information 58 SAN configuration 52 SAS drives 8 SAS hard drive LEDs 8 SAS SATA LED combinations 8 SATA hard drive 8 SATA hard drive LEDs 8 serial connector 11 serial label pull tab 6 serial number 56 series number 80 server blade release lever 6 server blade removal 13 server blades installing 18 Index 100 server fault indications flowchart 75 server featur
8. notice 80 81 firmware upgrade utility troubleshooting 63 flowcharts 66 67 68 69 71 73 75 front panel buttons 6 front panel components 6 front panel LEDs 7 G general diagnosis flowchart 68 grounding methods 86 H hard drive backplane connector 9 hard drive bays 6 hard drive LEDs 8 hard drives 8 20 hard drives determining status of 8 hard drives installing 20 hardware options 20 hardware options installation 20 health driver 56 health LEDs 7 8 heatsink 21 heatsink blank 21 help resources 88 HP c Class Blade SUV Cable 6 11 44 HP contact information 88 HP Insight Diagnostics 59 HP Insight Diagnostics survey functionality 59 HP Insight Remote Support software 60 HP Smart Update Manager overview 61 HP technical support 88 HP website 88 HP contacting 88 identification number 80 iLO 3 Integrated Lights Out 3 57 iLO 3 advanced features 47 IML Integrated Management Log 59 Important Safety Information document 63 Insight Diagnostics 59 60 installation enclosure 15 installation server options 20 installing hardware 20 installing memory 33 installing operating system 49 installing server blade options 20 installing server options 20 installing the access panel 14 Integrated Lights Out 3 iLO 3 57 Integrated Management Log IML 59 interconnect bay numbering 16 interconnect module 15 interconnect modules installing 15 internal health LED 8 J Japanese notice 83 K Kore
9. 50 e Diskette image deployment on page 51 e SAN configuration on page 52 PXE deployment PXE enables server blades to load an image over the network from a PXE server and then execute it in memory The first NIC on the server blade is the default PXE boot NIC but any of the other NC series Software and configuration utilities 49 NICs can be configured to boot PXE For more information see Network based PXE deployment on page 47 Actual NIC numeration depends on several factors including the OS installed on the server blade HP recommends using one of the following methods for PXE deployment e HP ProLiant Essentials RDP NOTE To deploy server blades in an existing server blade enclosure always use the most recent version of RDP available at the HP website http www hp com servers rdp The RDP software is the preferred method for rapid high volume server deployments The RDP software integrates two powerful products Altiris Deployment Solution and the HP ProLiant Integration Module The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point and click and drag and drop operations that enable you to deploy target servers including server blades remotely It enables you to perform imaging or scripting functions and maintain software images For more information about the RDP refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP websi
10. AAT 87 Environmental specifications cccccccscccssssceessceesseceesseeesseeecssecesseecenseeeesseeeeeeeesseceesecesseeeenseeesssesesseesesseeensaes 87 Server blade specifications cccccccccsssccssscecesececsseeesseeecseeeeseeeeseeeceseceseeseeeeecsseeessseeesseeecseeesseeeeseeeseseeenas 87 TEEKS OON aa se eae 88 Before you Contact HP c cccccccssscessscecsseceesseecseeecsseeesseeeesseeecseceseeeesseeecseeesseeeesseeecsseeesseeeseesessesessseeeenss 88 HP contact information ccccccsseesseeeseesseecsseceseeeeeceeeeaeceseeceeeesaeeeeecneeceseeeneecneeeeseeseeseseseaeeeneeenseeeeeeneeennaees 88 Customer Self Repair ccccccccccsscccsssccesseccssececseeeesseeesseeeceseeeeeeecsseeecsseeeeseeecssesecsseeeeseescesececseeeseeeceseeeessaeees 88 Peta EE Ei ass E cadet cede A A A A E E TT 96 Component identification Front panel components em oesi SSS a sene bede ease OOOO The SUV connector and the HP c Class Blade SUV Cable are for some server blade configuration and diagnostic procedures Component identification 6 Front panel LEDs Description Stats o UID LED Health LED Flex 2 LED Blue Identified Blue flashing Active remote management Off No active remote management Green Normal Amber flashing Degraded condition Red flashing Cri
11. B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Union regulatory notice Products bearing the CE marking comply with the following EU Directives e Low Voltage Directive 2006 95 EC e EMC Directive 2004 108 EC e Ecodesign Directive 2009 125 EC where applicable CE compliance of this product is valid if powered with the correct CE marked AC adapter provided by HP Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at the following HP website hitp www hp eu certificates type the product number in the search field The compliance is indicated by one of the following conformity markings placed on the product For non telecommunications products and for EU harmonized telecommunications products such as Bluetooth within power class below 10mW CE For EU non harmonized telecommunications products If applicable a 4 digit notified body number is inserted between CE and CEO Please refer to the regulatory label provided on the product The point of contact for regulatory mat
12. LVDIMMs operate at 1 5V e If there are two dual rank LVDIMMs per channel on any populated memory channel in the system running at 1333 MHz the LVDIMMs operate at 1 5V This setting preserves maximum memory subsystem performance To have DIMMs operate at 1 35V configure the Maximum Memory Bus Frequency option in the ROM Based Setup Utility to 1066 MHz e If there is one quad rank LVDIMM per channel on any populated memory channel in the system running at 1066 MHz the LVDIMMs operate at 1 5V This setting preserves maximum memory subsystem performance To have DIMMs operate at 1 35V configure the Maximum Memory Bus Frequency option in the ROM Based Setup Utility to 800 MHz LVDIMMs are only supported for use with the Intel Xeon 5600 series of processors Hardware options installation 27 DIMM identification To determine DIMM characteristics use the label attached to the DIMM and the following illustration and table HP 8GB 2Rx8 PC3L 10600R 9 08 item Description Defin eee eo 2 Rank 1R Single rank 2R Dual rank AR Quad rank Data width x4 Abit x8 8 bit Voltage rating L Low voltage 1 35v Blank or omitted Standard Memory speed 10600 1333 MHz 8500 1066 MHz DIMM type R RDIMM registered E UDIMM unbuffered with ECC For the latest supported memory information see the QuickSpecs on the HP website http www hp com Memory configuration
13. NIC or mezzanine signals Server blade signal Interconnect bay Interconnect bay labels Flex adapter 1 1 embedded Flex adapter 2 2 embedded Mezzanine 1 Hi Pwerenne Sense if CC For detailed port mapping information see the HP BladeSystem enclosure installation poster or the HP BladeSystem enclosure setup and installation guide on the HP website http www hp com go bladesystem documentation Setup 16 e HP BladeSystem c3000 Enclosure and Tower Enclosure k ese fete 2 Fay i He ft ajajaja sels s mm ve Four port cards Ports 1 and 3 connect to bay 3 Ports 2 and 4 connect to bay 4 Connecting to the network To connect the HP BladeSystem to a network each enclosure must be configured with network interconnect devices to manage signals between the server blades and the external network Setup 17 Two types of interconnect modules are available for HP BladeSystem c Class enclosures Pass Thru modules and switch modules For more information about interconnect module options see the HP website http www hp com go bladesystem interconnects iy IMPORTANT To connect to a network with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed Installing a server blade Z CAUTION To prevent improper cooling and thermal damage do not operate the server blade or the enclosure unless all hard drive and device bays
14. SUPPOFt cc eeeeeesssseeeeeeeeeseeeensneeeeceeeeeeeensteeeeeeceeeseesnseeeeeeeeseeteesnnaaaeeeees 61 HP Smart Update Manager cecceesseesseesseeeseceneeeeeceseceseeceaeceseeeeeensecsaeeeeeeeseeeeeenueesneeeeneesneeseaeeaes 61 Change control and proactive notification ccccescceeseesseeeseeeeeeeeseeeseeeeeceeeesseeeeeeneeeeeeenteseseeneeeneeegs 62 Care Packy errereen E E EEEE E E SES S 62 ie rN E A A A E EAT A AA A E A T Renae wa pt 63 Troubleshooting resources oa unssusecosucustwiseyesuainandnucheusnsiuunisuaiebans aueysece secusucnsusagensbeunamasbancauececedoudiusiaendeenesiee 63 Prediagnostie steps secere eE ere enorme error store rere A A 63 Important safety information cccccccsscccssscecssececssecessececssececsseeeeeeecsececsseceseeeseseeecsseeecsseeeseescnsesensaes 63 Symptom information 2 0 c0seecsseccnevacseascneennocevnnenautecebseuscasseaveceeveetbnnense Usceepustenanacedaleceetbceeneetedecee 65 Prepare the server for GG 0515 weds sve ssvaceseduuadouadeuiceuosusdavecsbecasaeiwauaeeaivaceugcdbcaduactuinceseduiudcauintunensasbenens 65 Semice THM CINI CANIS ceirar e E au teauisunacuqanusannedutnananabtnavanambenneeasananansgannnantaeetest 66 IGOSECOMMECHONS ose cde Peta cgieactsneaseesu a suhetesacetucglwuteteeceutscg vaute N aut ceaceueueyivsutacetee shoves ts 66 Troubleshooting Mlle cold cl a Meee eet eer crete nee rere a errant renee tere ee rere nr ne rere retry corer 66 Start diagnosis I taps atte i ctigeisa de
15. Server 2003 cannot be installed from a USB CD ROM on the HP c Class Blade SUV Cable if the hard drive is completely blank no partitions defined To install Windows Server 2003 use one of the following methods e Make a partition on the hard drive that Windows Server 2003 will be loaded on e Use the SmartStart CD 7 60 or later e Use the Rapid Deployment Pack For instructions see the HP website http h18013 www1 hp com products servers management rdp html jumpid reg_R1002 USE N Diskette image deployment To deploy with a diskette image the user creates a DOS based network enabled boot diskette that executes a script that configures the hardware and installs the OS The diskette enables the server blade to access the required deployment scripts and files on the network This method implies a deployment infrastructure that may include an administrator workstation PXE server Microsoft Windows file share or a Linux file share For more information refer to Deployment infrastructure on page 48 Before beginning the deployment process connect the server blade to the network NOTE For more information about hardware and cabling configurations see the documents that ship with the enclosure Two methods are available for diskette image deployment Software and configuration utilities 51 iLO virtual floppy on page 52 PXE PXE deployment on page 49 Creating a boot diskette The SmartStart Scripting Too
16. acdeitsaasd uctcuitetcuantcutcaugaubacuadcutesaeineuluaniueacusuactucuoniubucunasdin 67 Ge eraldiagnosis flowchart seere vipat paca nv nena i EAE EEE AREE E EEEE 68 Server blade power on problems flowchart c ccccccccsscecssecessececssececseeecssececsseeesseescseeecssesesseeeesseeessaes 69 POST problems flowcharts A E 71 OS boot problems flowchart cccccccccsssccsssecessseecsseeecsseceeseeceseeecsecesseeeesseeecssesessseseeseeseneeessseeensaaeees 73 Server fault indications flowchart sssssseeseissesseiseesrississtiserstisstsrerstrsisrisstrstrsistisserstrsrississtrstesrisret 75 POST error messages and beep codes 3 56 56 49 49 4 ae BO EES EEnESrES see seente ene 77 Baleom Tesi eesti cers receradericoucicssde wit ceria A 78 Regulatory EN PCO INO cies iustcdin Geedhedeaewicdesiiutcieivawtidbescuediebed i iiei iiiki 80 Regulatory compliance identification numbers te seat ime anne A nen an REA ED ARi MSE RR RI ner erro aA oe 80 Federal Communications Commission notice i sssssssenasenssonanosvncenneosanvunasdnasdnandeansonsianasinnagiinannsantinasandotnapannainandes 80 FCC raning Ghee eee 80 Class Avequipment lt 2 cccccectcent fecctesececttestceccteci tert te ER 80 Class B CQUuiPMeNt cccccccccccssseesssceesseeeesseeceseeeesseeeeeeeesseeessseeecsseeesseeeceseeessseceeseeecsseeeesseseneesenseeenss 80 Declaration of conformity for products marked with the FCC logo United States only c cccceeseeeereeeteeetteetreees 81
17. components to cool before touching them Z CAUTION To prevent damage to electrical components properly ground the server blade before beginning any installation procedure Improper grounding can cause ESD Operations 13 Remove the access panel To remove the component 1 Power down the server blade on page 12 2 Remove the server blade on page 13 3 Lift the access panel latch and slide the access panel to the rear 4 Remove the access panel A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Z CAUTION To prevent damage to electrical components properly ground the server blade before beginning any installation procedure Improper grounding can cause ESD Install the access panel 1 Place the access panel on top of the server blade with the hood latch open Allow the panel to extend past the rear of the server blade approximately 0 8 cm 0 2 in Engage the anchoring pin with the corresponding hole in the latch 3 Push down on the hood latch The access panel slides to a closed position Remove the DIMM baffle To remove the component 1 Power down the server blade on page 12 2 Remove the server blade on page 13 3 Remove the access panel on page 14 4 Remove the DIMM baffle Operations 14 Setup Overview Installation of a server blade requires the following steps 1 Install and conf
18. identification error message interpretation issue resolution and software maintenance on ProLiant servers and server blades This guide includes problem specific flowcharts to help you navigate complex troubleshooting processes To view the guide select a language e English http www hp com support ProLiant TSG en e French http www hp com support ProLiant_TSG_fr e Italian http www hp com support ProLiant_TSG_it e Spanish http www hp com support ProLiant TSG_sp e German http www hp com support ProLiant_ TSG e Dutch http www hp com support ProLiant_TSG_nl e Japanese http www hp com support ProLiant_TSG_jp The HP BladeSystem c Class Enclosure Troubleshooting Guide provides procedures and solutions for troubleshooting HP BladeSystem c Class enclosures This guide explains how to use the Insight Display to troubleshoot enclosures and it includes a flowchart to help you navigate the troubleshooting process To view the guide see the HP website http www hp com support BladeSystem_Enclosure_TSG_en Pre diagnostic steps 1 2 3 4 WARNING To avoid potential problems ALWAYS read the warnings and cautionar p p g y information in the server documentation before removing replacing reseating or modifying system components Wa IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server document
19. likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference Regulatory compliance notices 80 to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected e Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditio
20. o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto OBSERVA O Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca No N o no cat logo de pe as ilustrado Conforme a disponibilidade e o local geogr fico as pe as CSR ser o enviadas no primeiro dia til ap s o pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a pe a CSR de reposi o se a pe a com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a pe a com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A pe a com defeito deve ser enviada com a documenta o correspondente no material de transporte fornecido Caso n o o fa a a HP poder cobrar a reposi o Para as pe as de reparo feito pelo cliente a HP paga todas as despesas de transporte e de devolu o da pe a e determina a transportadora servi o postal a ser utilizado Para o
21. on the server blade data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings on eS SS YP SS For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more information on adjusting TPM usage in BitLocker see the Microsoft website g g http technet microsoft com en us windowsvista aa905065 aspx Hardware options installation 43 Cabling BBWC battery pack cabling e Cache module cabling Use the 24 inch BBWC battery pack cable Using the HP c Class Blade SUV Cable The HP c Class Blade SUV Cable enables the user to perform server blade administration configuration and diagnostic procedures by connecting video and USB devices directly to the server blade For SUV cable connectors see HP c Class Blade SUV Cable on page 1 1 Connecting locally to a server blade with video and USB devices Use the SUV cable to connect a monitor and any of the following USB devices e USB hub e USB keyboard Cabling 44 e USB mouse e USB CD DVD ROM drive e USB diskette drive Numerous configurations are possible This section offers two possible configurations For more information see USB support and functionality Accessing a server blade with loca
22. para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver alg n componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco dias laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En Technical support 91 el caso de todas sustituciones que lleve a cabo el cliente HP se hard cargo de todos los gastos de envio y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Para obtener mas informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase en contacto con su proveedor de servicios local Si esta interesado en el programa para Norteam rica visite la pagina web de HP siguiente http www hp com go selfrepair Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar u zodat u h
23. queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti In base alla disponibilit e alla localit geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore offerta con un supplemento di costo solo in alcune zone In caso di necessit si pu richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente pud comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP http www hp com go selfrepair Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und h here Flexi
24. Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice Regulatory compliance notices 84 Z WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal use the public collection system or return them to HP an authorized HP Partner or their agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Acoustics statement
25. HP ProLiant BL460c G7 Server Blade User Guide SLU Part Number 613018 001 August 2010 First Edition Copyright 2010 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows Windows NT and Windows Server are U S registered trademarks of Microsoft Corporation AMD Athlon is a trademark of Advanced Micro Devices Inc Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Java is a US trademark of Sun Microsystems Inc Intended audience This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Contents NPE CAT csc po dachs tad deo ilas e N a 6 Front panel COMPOMENTS csscccessscessseeceseceesseeceececseceseeeesseeecsseeeeseeesseeecseeecssecesseeeceseeesseceseescssecessseeessaees 6 Pont nel VED S arsure a ee dive ad coos Ae E EAE E ES EAE EA EA E E E E E E EE 7 SAS and SATA ha
26. IC numeration depends on several factors including the OS installed on the server blade To deploy an OS to multiple server blades install a PXE deployment server on a network Deployment infrastructure iy IMPORTANT To connect to a network with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed To establish a network based PXE deployment infrastructure provide the following software and minimum hardware Client PC administrative workstation o AMD Athlon XP processor 700 MHz or greater recommended AMD Athlon 64 processor or Intel Pentium Ill or higher processor 700 MHz or greater recommended 128 MB of RAM Microsoft Windows 2000 Professional or Microsoft Windows XP OS Microsoft Internet Explorer 5 5 or above with 128 bit encryption Ethernet NIC with 10 100 RJ 45 connector TCP IP networking and an IP address compatible with one of the following the iLO 3 Diagnostic Port IP address or an assigned DHCP or static IP address CD ROM drive CD DVD ROM drive and or diskette drive Any of the following Java Runtime Environment versions 1 3 1_02 1 3 1_07 1 3 1_08 1 4 1 for Windows users only 1 4 2 for Linux users only Access the Java Runtime Environment versions at the HP website http java sun com products archive index html DHCP server IP address assignment 0 AMD Athlon XP processor 700 MHz or greater recommended
27. MPORTANT This server blade does not support mixing RDIMMs and UDIMMs Attempting to mix these two types causes the server to halt during BIOS initialization The memory subsystem in this server blade can support RDIMMs or UDIMMs Both types are referred to as DIMMs when the information applies to both types When specified as RDIMM or UDIMM the information applies to that type only All memory installed in the server blade must be the same type The server blade supports the following DIMM speeds e Single and dual rank PC3 10600 DDR 1333 DIMMs operating at 1333 and 1066 MHz e Quad rank PC3 8500 DDR 1066 DIMMs operating at 1066 MHz Depending on the processor model the number of DIMMs installed and whether UDIMMs or RDIMMs are installed the memory clock speed may be reduced to 1066 or 800 MHz For more information on the effect of DIMM slot population see General DIMM slot population guidelines on page 30 Memory subsystem architecture The memory subsystem in this server blade is divided into channels Each processor supports three channels and each channel supports two DIMM slots as shown in the following table C E T Hardware options installation 26 This multi channel architecture provides enhanced performance in Advanced ECC mode This architecture also enables the Mirrored Memory and Lockstep memory modes This server blade supports both Registered PC3 DIMMs RDIMMs and Unbuffered DIMMs UDIMMs DIMM slots i
28. P It is integrated with HP Systems Insight Manager A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight Remote Support Advanced Details for both versions are available on the HP website http www hp com go insightremotesupport To download the software for free go to Software Depot hitp www software hp com Select Insight Remote Support from the menu on the right Keeping the system current Drivers 2 IMPORTANT Always perform a backup before installing or updating device drivers The server blade includes new hardware that may not have driver support on all OS installation media If you are installing a SmartStart supported OS use the SmartStart software on page 53 and its Assisted Path feature to install the OS and latest driver support If you are installing drivers from the SmartStart CD be sure that you are using the latest SmartStart version that your server blade supports To verify that your server blade is using the latest supported version see the HP website http www hp com support For more information see the documentation provided with the SmartStart CD Software and configuration utilities 60 If you do not use the SmartStart CD to install an OS drivers for some of the new hardware are required These drivers as well as other option drivers ROM images and value add software can be downloaded from the HP website http www hp com support To directly loc
29. P website hitp www hp com go bizsupport Select the appropriate server model and then click the Troubleshoot a Problem link on the product page Loose connections Action e Be sure all power cords are securely connected e Be sure all cables are properly aligned and securely connected for all external and internal components e Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors e Ifa fixed cable tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray e Be sure each device is properly seated Avoid bending or flexing circuit boards when reseating components e Ifa device has latches be sure they are completely closed and locked e Check any interlock or interconnect LEDs that may indicate a component is not connected properly e f problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Troubleshooting flowcharts To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 67 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 68 The General diagnosis flowchart is a generic troubleshooting process to be used when the
30. RA SHEA BME gt HP ARMA RR SARS ae A ARRE HEAR AE HPA SRB THHE DRRMMAR EIA E ARRI HE o ERFAR HAR HP A th http www hp com go selfrepair aza HP AES Fe AUS HAZ AHO VE S A AGS SESS HHS UALS SH HH DH SECS FSS OS ASSO AASAUSUC AS 7 Z SOt HES HP AHA SSAA LE MHA BSAA lA CSR FSS ASSO Fel7t Asstt HHA HPE AS TSS HS ASH ZUA AAS ALE Malet USS SUC CSR FEAE FS AA SHA LEHT DAUZ R OLS APSO Bi SB ALS ALT HPO o HSS WAS QBS SPH o aA CH St SSH X AAH APEL DAUZ FRNY AH HE 0 FESS WA MS Set FHE AAEH SHA ASAH HPO oO FE WAS Al Zo ASAE PAS Al Sol ge LS AA gaol Het SIE HS UO Wat ASS AEU Hal UF HP PSS 7 AS Felt 7E AAEH HE SAAS WA HSS A SA MHA A SAAS Sol FSS T HTI sto USC o4 FESE lilustrated Parts CatalogOl No al HA S O RSUC CSR FHS Mal SHS AeA ZHAO HSE SS OS SAA GSO ArSsorrs HHSO FAAA AeA ZA ASE SSF F7 H SO ATHE SACS SA FE 4A Zt MSO Aes F amp ASC T80 EINA HP 7S 48A MAYS UJN SL AE ISA ASS SSS SAAMUC HPE AHO Het HSS HPS YHo SHER HFS CSR Wal FEY Sal HSE ASO ASHUC ago Beet FHS HPS Seth Of HE SLHE ASS TIA ASS SAS 7 Z SA ol HPS o EH c ot Ago HAs SSS ASE ZS MEO SO HA SSA Spal Preto Of EU Ago Sey st Sas WESH B SS HPI wall FSO Hod HSS STS ASUC 14 As elo SS HPE EESR TS US HSS Fg OSH SSAA BAe AHE gagu HP 124 A He zza HSt AA St USES AMS MHA ASAAO SISAL Sol a99 EBA HAS HP A 440 S hitp www hp com go selfrepair S HZS S Technical support 95 Acronyms and abbreviations ABEND abnorma
31. ade and then restart the server blade Symptoms e Server does not boot a previously installed OS e Server does not boot SmartStart Troubleshooting 73 Possible causes e Corrupted OS e Hard drive subsystem problem e Incorrect boot order setting in RBSU HP ROM Based Setup Utility User Guide hitp www hp com servers smartstart 2 POST problems flowchart on page 71 3 e Hard drive problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support e Controller documentation 4 HP Insight Diagnostics on page 59 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Loose connections on page 66 CD ROM and DVD drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Controller documentation General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support e Operating system problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact information on page 88 Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on
32. an notices 84 L laser compliance 84 laser devices 84 LED health 7 8 LED power button 7 LED system power 7 LEDs 6 8 LEDs hard drive 8 LEDs NIC 7 LEDs SAS hard drive 8 LEDs SATA hard drive 8 LEDs troubleshooting 63 LEDs unit identification UID 7 Lights Out network based deployment 47 49 local KVM accessing a server blade with 45 local media devices accessing 45 lockstep memory 30 32 loose connections 66 Index 99 M maintenance guidelines 60 management tools 47 56 memory 26 27 28 30 memory configurations 28 30 memory options 20 memory subsystem architecture 26 memory mirrored 29 31 55 memory online spare 30 mezzanine board connectors 9 mezzanine boards 33 mezzanine card 33 mezzanine connector covers 33 mezzanine connectors 9 10 mirrored memory 29 31 55 modifications FCC notice 81 multi processor Advanced ECC population order 31 multi processor Lockstep population order 32 multi processor Mirrored Memory population order 31 N network connections 17 network based PXE deployment 47 NIC network interface card 9 O operating systems 61 operations 12 Option ROM Configuration for Arrays ORCA 55 options installation 15 20 ORCA Option ROM Configuration for Arrays 55 OS boot problems flowchart 73 overview 15 P passwords 42 phone numbers 88 population guidelines Advanced ECC 30 population guidelines lockstep memory 32 population guidelines
33. are populated with either a component or a blank 1 Remove the device bay blank 2 Remove the enclosure connector cover Setup 18 3 Prepare the server blade for installation 4 Install the server blade r Setup 19 Hardware options installation Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Z CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Hard drive option The server blade supports up to two SAS or SATA drives Z CAUTION To prevent improper cooling and thermal damage do not operate the server blade or the enclosure unless all hard drive and device bays are populated with either a component or a blank 1 Remove the SAS hard drive blank Hardware options installation 20 2 Prepare the hard drive 3 Install the hard drive 4 Determine the status of the hard drive from the hot plug SAS hard drive LED combinations SAS and SATA hard drive LED combinations on page 8 Processor option A A WARNING To reduce the risk of personal injury f
34. ate the OS drivers for a particular server blade enter the following web address into the browser http www hp com support lt servername gt In place of lt servername gt enter the server name For example hitp www hp com support dl360g6 http www hp com support d 360g6 ProLiant Support Packs PSPs represent operating system specific bundles of ProLiant optimized drivers utilities and management agents Refer to the PSP website http h18000 www1 hp com products servers management psp html Operating System Version Support For information about specific versions of a supported operating system refer to the operating system support matrix http www hp com go supportos HP Smart Update Manager The HP Smart Update Manager provides intelligent and flexible firmware and software deployment This technology assists in reducing the complexity of provisioning and updating HP ProLiant Servers options and Blades within the datacenter HP SUM is delivered on The Smart Update Firmware DVD ProLiant Support Packs and Easy Set up CDs HP SUM enables system administrators to upgrade ROM images efficiently across a wide range of server blades and options This tool has the following features e Enables GUI and a command line scriptable interface e Enables scriptable command line deployment e Requires no agent for remote installations e Enables dependency checking which ensures appropriate install order and
35. ation for information on procedures hardware options software tools and operating systems supported by the server Review the important safety information on page 63 Gather symptom information on page 65 Prepare the server for diagnosis on page 65 Use the Start diagnosis flowchart on page 67 to begin the diagnostic process Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server Troubleshooting 63 A Important safety information Before servicing this product read the Important Safety Information document provided with the server Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions A AN AG AK AA AA 6 44 kg 14 20 Ib Warnings This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connecti
36. aunch ROM based Diagnostics or Inspect by pressing the F10 key e Force a PXE Network boot by pressing the F12 key BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console see the BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Array Configuration Utility ACU is a browser based utility with the following features e Runs as a local application or remote service e Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration e Suggests the optimum configuration for an unconfigured system e Provides different operating modes enabling faster configuration or greater control over the configuration options e Remains available any time that the server is on e Displays on screen tips for individual steps of a configuration procedure e Beginning with ACU version 8 28 13 0 provides diagnostic functionality on the Diagnostics tab formerly known as Array Diagnostics Utility For optimum performance the minimum display settings are 1024 x 768 resolution and 16 bit color Servers running Microsoft operating systems require one of
37. bilit t beim Austausch defekter Bauteile zu erm glichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen Technical support 90 HINWEIS Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Geschaftstag geliefert F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und sich von einem Mita
38. bter mais informa es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servi os local Para o programa norte americano visite o site da HP http www hp com go selfrepair Technical support 93 ms ACB RIES ER SEER Tel amp ks L AMAR OZR ST SHOBRELHMRT DD HERITS AORE ACS CSR MRANHVET BEOR CSRBMERATHISEBATSS EHP HPELIXHPIERA THIS AHB Lt WS HISTOMMREBR BERTEL SHMICRMLTTILESET CSRBRITILSUAFO Y NH Y Et 6DA BSRCCEAZAORM HAMMI OLT b LERERIHI ERER NIRS TO SHY EAICMT SRBRELVUAFRMESRICBRENET FE BRSECCEMERCHOMM COMMEMERCBEACT SBGINOLYT SELES BRAHPIK RARER SHSMAIIS SRULIFORRIGHAEN SREY EANBORMBAICSU TIS ARA ERLE CER lt K REEF ERERIFSCEMTEERT HPRiRO MOMMIS REACBBACSLHVECA NPORT DHH H EtItHP ER FREI KSRREAABAEGRVES MAHA nF SARRIA CEER Ta Eh EMTWET SRA REGIA Htc ko Tit CSRABREBBRAIC EJALET Ete Milo kets BMRA ABUKEC CEI KYMBERISRMUNICB lt JRRD EEEREN ET R RADER EE HOBBRAROBBL COREE RMHAMBECT ENT ALES KRAO CSR REHIA MMA EHRT SVBBMHSMEIAMRRENTWEST MMA HPI ETF SVHRMHOPAlL ERRA GRISARNA CMA SHPICIRIAL TK ESL MBBS ET SSS BULROMARICMBBRt CBICANTC EEL RRBRERELCO BA HPAORAB AWAR NET MEBCBHORICS HAAS LUMRRARESAABL WATERERS SHteBELET ZP AITES HP andethit S amp P THES CSR ABE ARA RE MRA HE IS PY aE E RR BBE TT E REAR Tate MRS UTM HP Ck HP ARS HERS ARS ATRIA WARE RT CLEA CSR RERE HP AFEIRA AB AIK oe EET EIR A PASE CSR ABH RTE
39. ccess panel on page 14 15 Install the server blade Installing a server blade on page 18 16 Power up the server blade on page 12 Retaining the recovery key password The recovery key password is generated during BitLocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity To help ensure maximum security observe the following guidelines when retaining the recovery key password Hardware options installation 42 e Always store the recovery key password in multiple locations e Always store copies of the recovery key password away from the server blade e Do not save the recovery key password on the encrypted hard drive Enabling the Trusted Platform Module When prompted during the start up sequence access RBSU by pressing the F9 key From the Main Menu select Server Security From the Server Security Menu select Trusted Platform Module From the Trusted Platform Module Menu select TPM Functionality Select Enable and then press the Enter key to modify the TPM Functionality setting Press the Esc key to exit the current menu or press the F10 key to exit RBSU Reboot the server blade Enable the TPM in the OS For OS specific instructions see the OS documentation A CAUTION When a TPM is installed and enabled
40. ce guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation HP contact information on page 88 Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Troubleshooting 76 q Start server fault 5 indications Select an appropriate fault indicator 1 Insight 3 Server blade Management Agents health LED Was event reported by Insight Management Agents What color is the server blade health LED Is there an IML entry identifying the problem 4 Gather information from the System Management Homep What color is age Failing components will be the Insight Display blade power on shown as yellow degraded or background problems orange failed flowchart 5 Go to server ie 2 A Check the Insight Obtain failure information from Display Onboard IML entry if available Administrator error message and perform the suggested action Is there sufficient information to identify failing component Is the LED 7 solid or Replace or reseat component flashing identified as failed or about to fail Flashing
41. defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website hitp www hp com go selfrepair R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Repair r paration par le client atin de minimiser les d lais de r paration et faciliter le remplacement des pi ces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une pi ce CSR HP vous l envoie directement Il existe deux cat gories de pi ces CSR Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d uvre du service vous seront factur s Facultatif Pieces pour lesquelles la r paration par le client e
42. dependency checking between components e Deploys software and firmware on Windows and Linux operating systems e Performs local or remote one to many online deployment e Deploys firmware and software together e Supports offline and online deployment e Deploys necessary component updates only except Linux RPMs e Downloads the latest components from Web except Linux RPMs e Enables direct update of BMC firmware iLO and LO100i Software and configuration utilities 61 For more information about HP Smart Update Manager and to access the HP Smart Update Manager User Guide see the HP website http www hp com go foundation Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website hitp www hp com go pcn Care Pack HP Care Pack Services offer upgraded service levels to extend and expand bundled services with easy to buy easy to use support packages that help you make the most of your server investments For more information see the HP website http www hp com services carepack Software and configuration utilities 62 Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and
43. deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of configuration activities including e Preparing the system for installing off the shelf versions of leading operating system software e Installing optimized server drivers management agents and utilities automatically with every assisted installation e Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 59 e Installing software drivers directly from the CD With systems that have Internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software e Enabling access to the Array Configuration Utility on page 55 and Erase Utility on page 58 SmartStart is included in the HP Insight Foundation suite for ProLiant For more information about SmartStart software see the HP Insight Foundation suite for ProLiant or the HP website http www hp com go foundation HP ROM Based Setup Utility RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following e Configuring system devices and installed options e Enabling and disabling system features e Displaying system information e Selecting the primary boot controller e Configuring memory options e
44. e Two methods are available for CD ROM deployment e iLO virtual CD ROM on page 50 e USB CD ROM on page 51 iLO virtual CD ROM To deploy with a boot CD 1 Do one of the following Software and configuration utilities 50 o Insert the boot CD into the client PC using the iLO 3 Remote Console o Use iLO 3 to create an image file of the boot CD o Copy the image of the boot CD to a location on the network or the client PC hard drive 2 Remotely access the server blade through iLO 3 See HP BladeSystem c Class advanced management on page 47 3 Open Integrated Remote console or Java Remote console 4 Select the local CD ROM or image file from the Virtual Drives menu located at the top of the screen 5 Connect the Virtual CD ROM to the server blade 6 Use the iLO 3 power switch feature to reboot the server blade 7 After the server blade boots follow the normal network installation procedure for the OS USB CD ROM This method uses SmartStart to facilitate loading the OS However SmartStart also allows for manual loading of the OS and drivers To deploy with a boot CD 1 Use the HP c Class Blade SUV Cable to connect a USB CD ROM drive to the server blade Refer to Connecting locally to a server blade with video and USB devices on page 44 2 Insert the boot CD into the USB CD ROM drive 3 Reboot the server blade 4 After the server blade boots follow the normal installation procedure for an OS Windows
45. e sure that e The leveling feet are extended to the floor e The full weight of the rack rests on the leveling feet e The stabilizing feet are attached to the rack if it is a single rack installation e The racks are coupled together in multiple rack installations e Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does the problem occur What has been changed since the time the server was working Did you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful Run HP Insight Diagnostics on page 59 and use the survey page to view the current configuration or to compare it to previous configurations Refer to your hardware and software records for information Refer to server LEDs and their statuses Prepare the server for diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control For required environmental conditions see the server documentation Reco
46. ed by the operating system Installing the Trusted Platform Module board Se ie eS A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Power down the server blade on page 12 Remove the server blade on page 13 Place the server blade on a flat level work surface Remove the access panel on page 14 Remove all hard drives Hard drive option on page 20 Hardware options installation 39 6 Remove the hard drive backplane 7 Remove the two T 15 screws from the front panel hard drive cage assembly 8 Remove the front panel hard drive cage assembly Z CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data Hardware options installation 40 9 Install the TPM board Press down on the connector to seat the board System board components on page 9 10 Install the TPM security rivet by pressing the rivet firmly into the system board to T EX 11 Install the front panel hard drive cage assembly Hardware options installation 41 12 Install the two T 15 screws to secure the front panel hard drive cage assembly to the chassis LZ 14 Install the a
47. eesseeeesseeeecsseeecsseceeseeessseeensaes 57 Integrated Lights Out 3 technology ccaiccuenene uuu eae 57 Erase UtilitVean nee a a BREE SERRE EES Sn eee 58 Redundant ROM SUppOrt cccccessscesssceesseeessececsseeeesseecsseeecsseeesseeeesseeecsseeeeseeeesseeecsseeeecsseseessesenseeeesas 58 UE ee nnn ee 58 Biere lenea E ce Ce ery RTT eee opera tree ee renrree enter eT trite amen Tn Trap ron Tenn err st retnrerer 59 HP Insight Diagnostics ccscceeceesseeeseeeseeenseceseeeseeeaeceseeeeeeaeceseeeeecaeeeaeeeeesnseeesesesueeenaeeneeenteenseenaes 59 HP Insight Diagnostics survey functionality ccccccecceeseeeceeenseceseeeeeceeceseeeaeeeeeenseeeeeeeesnseeenteeneeenees 59 Integrated Management Log sescesssssseesseeeeeeneeeeeeeeseeeeeceseceseceseeeaeceaeeeeeceseeeeeeneeenseeeseeetseenaeenaes 59 Remote support and analysis tools ccccccccesssessscecsseeeesseceesececssececseeeesteeeceseeeceeeesseeecssecesseeeseeeseeeeessaeeeeas 60 HP Insight Remote Support software ccesceeseeesseeeseeeeeeeeceseeeseeeeeenseeeaeeeseecnseeeeesneeenseseeeenseenaeeenats 60 Keeping the system CUrremt ccccesceesecesseenseeeseeeseeceeeeeseeeseecaeceseceaeecaeceseeeseeceeseaeeesaeeenseseseeeueesteesneeeneeennees 60 Drivers 5 ccbit aa E a sents neneceteteeabaseuanete sate EEE EE E E E 60 Proliant Support Packs c ccccscccesssecsssceeseccesececsececsseecseeecseeesseeeesseeecseeeceeeesseeeceseeecseeeeseeeesseeensas 61 Operating System Version
48. epaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website hitp www hp com go selfrepair Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pe as para reparo feito pelo cliente CSR de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o per odo de diagn stico a HP ou fornecedores parceiros de servi o da HP concluir que o reparo pode ser efetuado pelo uso de uma pe a CSR a pe a de reposi o ser enviada diretamente ao cliente Existem duas categorias de pe as CSR Obrigat ria Pe as cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o Technical support 92 Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s
49. eplace or troubleshoot the server blade internal components Does condition still exist Does condition still exist Reseat the server blade Call HP Service Provider POST problems flowchart Symptoms e Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device e Server completes POST with errors Possible problems e Improperly seated or faulty internal component e Faulty KVM device e Faulty video device Troubleshooting 71 Server blade power on problems flowchart on page 69 POST error messages and beep codes on page 77 Video problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Symptom information on page 65 General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Server information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support
50. es and options 20 server options installing 20 server specifications 87 service notifications 66 setting up a network 47 Setup 15 single processor Advanced ECC population order 31 single processor Lockstep population order 32 single processor Mirrored Memory population order 31 Smart Update Manager 61 SmartStart autorun menu 53 SmartStart overview 53 software components 47 specifications 87 specifications environmental 87 specifications server blade 87 standards 80 start diagnosis flowchart 67 static electricity 86 support 60 88 support packs 53 supported operating systems 61 SUV connector 6 11 44 switches interconnect 15 symbols on equipment 64 symptom information 65 system board battery 9 78 84 system components 6 system configuration settings 53 System Erase Utility 58 system maintenance switch 9 10 system keeping current 60 T Taiwan battery recycling notice 85 technical support 88 telephone numbers 88 TPM Trusted Platform Module 38 39 troubleshooting 63 66 troubleshooting flowcharts 66 troubleshooting resources 63 troubleshooting firmware upgrade utility 63 Trusted Platform Module TPM 38 39 42 Type or Type Il mezzanine card 33 U UDIMM configuration 29 updating the system ROM 58 updating FCA device driver 52 USB CD ROM drive 51 USB connectors 11 USB devices 44 USB support 58 utilities 47 utilities deployment 53 V video connector 11 video con
51. et defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geillustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een b
52. etical order A through F Multi processor Advanced ECC population order For Advanced ECC mode configurations with multiple processors populate the DIMM slots for each processor in the following order e RDIMM Sequentially in alphabetical order A through F e UDIMM Sequentially in alphabetical order A through F Mirrored Memory population guidelines For Mirrored Memory mode configurations observe the following guidelines e Observe the general DIMM slot population guidelines on page 30 e Always install DIMMs in channels 1 and 2 for each installed processor e Do not install DIMMs in channel 3 for any processor e DIMMs installed on channel 1 and channel 2 of an installed processor must be identical e In multi processor configurations each processor must have a valid Mirrored Memory configuration e In multi processor configurations each processor may have a different valid Mirrored Memory configuration Single processor Mirrored Memory population order For Mirrored Memory mode configurations with a single processor populate the DIMM slots in the following order e RDIMM o First A and B o Next DandE o Do not populate slots C or F e UDIMM o First A and B o Last D and E o Do not populate slots C or F After installing the DIMMs use RBSU to configure the system for Mirrored Memory support Multi processor Mirrored Memory population order For Mirrored Memory mode configurations with multiple proce
53. ettings for the HP BladeSystem iLO 3 also provides web based status for the HP BladeSystem configuration For detailed information about iLO 3 refer to the HP Integrated Lights Out User Guide on the HP website hitp www hp com servers lights out Network based PXE deployment PXE is a component of the Intel WIM specification The PXE model enables server blades to load and execute an NBP from a PXE server and to execute a pre configured image The image can be an OS image created by software utilities or a boot diskette image This feature enables a user to configure a server blade and install an OS over a network Software and configuration utilities 47 Deployment overview When a PXE enabled target server blade boots it obtains an IP address from a DHCP server The target server blade obtains the name of the NBP from the appropriate boot server Then the target server blade uses TFTP to download the NBP from the boot server and executes the image iy IMPORTANT To connect to a network with a Pass Thru module always connect the Pass Thru module to a network device that supports Gigabit speed For each server blade being deployed the PXE server must be connected to the NIC designated for PXE The server blade defaults PXE functions to NIC 1 but any of the NC series NICs in the server blade can be designated for PXE in RBSU For NIC connector locations refer to the documentation included with the server blade NOTE Actual N
54. ews from the front panel hard drive cage assembly Hardware options installation 35 8 Remove the front panel hard drive cage assembly tim T 9 Connect the BBWC battery pack cable to the cache module Hardware options installation 36 10 Install the cache module 11 Route the BBWC battery pack cable BBWC battery pack cabling on page 44 12 Install the battery pack 13 Install the front panel hard drive cage assembly Hardware options installation 37 14 Install the two T 15 screws to secure the front panel hard drive cage assembly to the chassis Ss 16 Install the hard drives Hard drive option on page 20 17 Install the access panel on page 14 18 Install the server blade Installing a server blade on page 18 HP Trusted Platform Module option Use these instructions to install and enable a TPM on a supported server blade This procedure includes three sections 1 Installing the Trusted Platform Module board on page 39 2 Retaining the recovery key password on page 42 3 Enabling the Trusted Platform Module on page 43 Hardware options installation 38 Enabling the TPM requires accessing the ROM Based Setup Utility RBSU HP ROM Based Setup Utility on page 53 For more information about RBSU see the HP website hitp www hp com support smartstart documentation TPM installation requires the use of drive encryption technology such as the Microso
55. figures the array to a default setting based on the number of drives connected to the server NOTE The server may not support all the following examples NOTE If the boot drive is not empty or has been written to in the past ORCA does not automatically configure the array You must run ORCA to configure the array settings Drives installed RAID level 3 4 5 or 6 3 4 5 or 6 RAID 5 Moreton Jo None To change any ORCA default settings and override the auto configuration process press the F8 key when prompted By default the auto configuration process configures the system for the English language To change any default settings in the auto configuration process such as the settings for language operating system and primary boot controller execute RBSU by pressing the F9 key when prompted After the settings are selected exit RBSU and allow the server to reboot automatically For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Software and configuration utilities 54 Boot options Near the end of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following e Access RBSU by pressing the F9 key e Access the System Maintenance Menu which enables you to l
56. for Germany Gerauschemission Schalldruckpegel Lpa lt 70 dB A Zuschauerpositionen bystander positions Normaler Betrieb normal operation Nach ISO 7779 1999 Typprifung Regulatory compliance notices 85 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage e Avoid hand contact by transporting and storing products in static safe containers e Keep electrostatic sensitive parts in their containers until they arrive at static free workstations e Place parts on a grounded surface before removing them from their containers e Avoid touching pins leads or circuitry e Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts e Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear t
57. ft Windows Bitlocker Drive Encryption feature For more information on Bitlocker see the Microsoft website http www microsoft com A CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware damage or halt data access When installing or replacing a TPM observe the following guidelines Do not remove an installed TPM Once installed the TPM becomes a permanent part of the system board When installing or replacing hardware HP service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enable these features When returning a system board for service replacement do not remove the TPM from the system board When requested HP Service provides a TPM with the spare system board Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data When using Bitlocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity HP is not liable for blocked data access caused by improper TPM use For operating instructions see the encryption technology feature documentation provid
58. he strap snug against the skin e Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats e Use conductive field service tools e Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller Electrostatic discharge 86 Specifications Environmental specifications Temperature range ae Non Non operating o 30 C to 60 C 22 F to 140 F Relative humidity Dai i Non operating 5 to 95 38 7 C 101 7 F C The following temperature conditions and limitations apply All temperature ratings shown are for sea level An altitude derating of 1 C per 304 8 m 1 8 F per 1 000 ft up to 3048 m 10 000 ft applies No direct sunlight is allowed The maximum permissible rate of change is 10 C hr 18 F hr The type and number of options installed may reduce the upper temperature and humidity limits Operating with a fan fault or above 30 C 86 F may reduce system performance Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F tMaximum storage altitude corresponds to a minimum pressure of 70 kPa 10 1 psia Server b
59. hin HP Insight Diagnostics on page 59 For more information see the Management CD in the HP Insight Foundation suite for ProLiant Remote support and analysis tools HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty HP Care Pack Service or HP contractual support agreement HP Insight Remote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event notifications to HP which will initiate a fast and accurate resolution based on your product s service level Notifications may be sent to your authorized HP Channel Partner for on site service if configured and available in your country The software is available in two variants e HP Insight Remote Support Standard This software supports server and storage devices and is optimized for environments with 1 50 servers Ideal for customers who can benefit from proactive notification but do not need proactive service delivery and integration with a management platform e HP Insight Remote Support Advanced This software provides comprehensive remote monitoring and proactive service support for nearly all HP servers storage network and SAN environments plus selected non HP servers that have a support obligation with H
60. igure an HP BladeSystem c Class enclosure 2 Install any server blade options 3 Install interconnect modules in the enclosure 4 Connect the interconnect modules to the network 5 Install a server blade 6 Complete the server blade configuration For definitions of the acronyms used in this document refer to Acronyms and abbreviations in the server blade user guide Installing an HP BladeSystem c Class enclosure Before performing any server blade specific procedures install an HP BladeSystem c Class enclosure The most current documentation for server blades and other HP BladeSystem components is available at the HP website http www hp com go bladesystem documentation Documentation is also available in the following locations e Documentation CD that ships with the enclosure e HP Business Support Center website http www hp com support Installing server blade options Before installing and initializing the server blade install any server blade options such as an additional processor hard drive or mezzanine card Installing interconnect modules For specific steps to install interconnect modules see the documentation that ships with the interconnect module Setup 15 Interconnect bay numbering and device mapping e HP BladeSystem c7000 Enclosure To support network connections for specific signals install an interconnect module in the bay corresponding to the embedded
61. l KVM For this configuration a USB hub is not necessary To connect additional devices use a USB hub Z CAUTION Before disconnecting the SUV cable from the connector always squeeze the release buttons on the sides of the connector Failure to do so can result in damage to the equipment 1 Connect the SUV cable to the server blade Connect the video connector to a monitor Connect a USB mouse to one USB connector I E Connect a USB keyboard to the second USB connector tem oemi OOO Accessing local media devices Use the following configuration when configuring a server blade or loading software updates and patches from a USB CD DVD ROM or a USB diskette Cabling 45 Use a USB hub when connecting a USB diskette drive and or USB CD ROM drive to the server blade The USB hub provides additional connections 1 Connect the HP c Class Blade SUV cable to the server blade 2 Connect the video connector to a monitor 3 Connect a USB hub to one USB connector 4 Connect the following to the USB hub o USB CD DVD ROM drive o USB keyboard o USB mouse o USB diskette drive tem Description S USB keyboard Cabling 46 Software and configuration utilities Server blade deployment tools HP BladeSystem c Class Advanced management iLO 3 is a standard component of ProLiant c Class server blades that provides server health and remote server blade manageability Its features are accessed from a network client de
62. l end ACU Array Configuration Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery backed write cache FC Fibre Channel iLO 3 Integrated Lights Out 3 IML Integrated Management Log ORCA Option ROM Configuration for Arrays POST Power On Self Test PSP ProLiant Support Pack PXE Preboot Execution Environment Acronyms and abbreviations 96 RBSU ROM Based Setup Utility RDP Rapid Deployment Pack SAS serial attached SCSI SATA serial ATA SIM Systems Insight Manager UID unit identification USB universal serial bus VCA Version Control Agent Acronyms and abbreviations 97 Index A access panel 14 acoustics statement for Germany 85 ACU Array Configuration Utility 55 additional information 63 Advanced ECC memory 29 30 31 Array Configuration Utility ACU 55 ASR Automatic Server Recovery 56 authorized reseller 88 auto configuration process 54 Automatic Server Recovery ASR 56 Basic Input Output System BIOS 55 57 batteries replacing 78 84 battery 9 78 84 battery replacement notice 84 battery backed write cache cabling 44 BBWC battery backed write cache 35 BBWC battery pack 35 beep codes 77 before you contact HP 88 BIOS Basic Input Output System 55 57 BIOS Serial Console 55 BIOS upgrade 57 boot diskette 52 boot options 55 BSMI notice 83 buttons 6 C cables 44 66 81 cables FCC compliance 81 cab
63. lade specifications Weight maximum 7 53 kg 16 60 lb Weight minimum 4 63 kg 10 20 Ib Specifications 87 Technical support Before you contact HP Be sure to have the following information available before you call HP e Technical support registration number if applicable e Product serial number e Product model name and number e Product identification number e Applicable error messages e Add on boards or hardware e Third party hardware or software e Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller e See the Contact HP worldwide in English webpage http welcome hp com country us en wweontact html For HP technical support e Inthe United States for contact options see the Contact HP United States webpage welcome hp com country us en contact_us html To contact HP by phone o Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps e In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wweontact html Customer Self Repair HP products are designed with many Customer Self Repair CSR parts to mi
64. les troubleshooting 66 cabling 44 cache module 35 cache module battery pack 35 Canadian notice 82 Care Pack 62 CD ROM deployment 50 Change Control 62 Chinese notice 84 class A equipment 80 class B equipment 80 compliance 80 components 6 64 86 components identification 6 8 configuration of system 47 53 configuration parameters 52 configuration tools 53 configuration network 47 connecting to the network 17 connection problems 66 connectors 6 contact information 88 contacting HP 88 creating a disk image 51 CSR customer self repair 88 customer self repair CSR 88 D Declaration of Conformity 81 default settings 29 deployment infrastructure 48 deployment methods 47 49 deployment overview 48 device mapping 16 DHCP server 47 diagnosing problems 63 68 diagnostic tools 56 57 59 diagnostics utility 59 DIMM baffles 14 DIMM identification 28 DIMM installation guidelines 30 DIMM population guidelines 30 DIMM slot locations 9 10 DIMM slots 30 DIMMs 9 27 33 DIMMs installation 33 DIMMs single and dual rank 27 disposal battery 83 84 disposal waste 83 documentation 52 drivers 47 60 Index 98 electrostatic discharge 86 enclosure connector 9 environmental specifications 87 Erase Utility 58 error messages 77 European Union notice 82 external cables 44 F FCC Federal Communications Commission notice 80 81 FCC rating label 80 features 6 Federal Communications Commission FCC
65. lkit provides the tools and information for creating a boot diskette For details refer to the SmartStart Scripting Toolkit User Guide and download the latest version of the software from the HP website http www hp com servers sstoolkit As an alternative method configure the hardware manually with RBSU and the iLO 3 remote console With this method the disk is more generic and integrates with an existing network OS installation process For more information refer to HP BladeSystem c Class advanced management on page 47 To operate properly the server blade must have a supported OS For the latest information on a supported OS refer to the HP website http www hp com go supportos iLO virtual floppy To deploy with a boot diskette 1 NOB w amp Do one of the following o Insert the boot diskette into the client PC using the iLO 3 Remote Console o Use iLO 3 to create an image file of the boot diskette o Copy the image of the boot diskette to a location on the network or the client PC hard drive Remotely access the server blade through iLO 3 See HP BladeSystem c Class advanced management on page 47 Open Integrated Remote Console or Java Remote Console Select the local diskette or image file from the Virtual Drives menu located at the top of the screen Connect the Virtual floppy to the server blade Use the iLO 3 power switch feature to reboot the server blade After the server blade boots follow
66. ll Troubleshoot or replace basic exist server spare parts 9 Go to General Diagnosis See the server blade OS boot problems flowchart on page 73 Server fault indications flowchart Symptoms e Server boots but a fault event is reported by Insight Management Agents e Server boots but the internal health LED external health LED or component health LED is red or amber Troubleshooting 75 NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty internal or external component e Unsupported component installed e Redundancy failure e System overtemperature condition Management agents or in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Integrated Management Log on page 59 or in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Event list error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Power on problems flowchart Server blade power on problems flowchart on page 69 Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Maintenance and servi
67. located on the interconnect bays For more information see the HP Proliant BL460c G7 Server Blade Installation Instructions that ship with the server blade Mezzanine connector definitions A PCle x8 mezzanine connector supports x16 cards at up to x8 speeds wmo e y O Mezzanine connector 1 x8 Type mezzanine card only Mezzanine connector 2 x8 Type 1 or Il mezzanine card DIMM slot locations DIMM slots are numbered sequentially 1 through 6 for each processor The supported AMP modes use the letter assignments for population guidelines System maintenance switch Configuration lock Off To access redundant ROM set S1 S5 and S6 to ON Component identification 10 HP c Class Blade SUV Cable i jess fee server blade front panel 4 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures Component identification 11 Operations Power up the server blade The Onboard Administrator initiates an automatic power up sequence when the server blade is installed If the default setting is changed use one of the following methods to power up the server blade e Usea virtual power button selection through iLO 3 e Press and release the Power On Standby button When the server blade goes from the standby mode to the full power mode the system power LED changes from amber to green For more informatio
68. n about the Onboard Administrator see the enclosure setup and installation guide on the HP website http www hp com support For more information about iLO 3 see Integrated Lights Out 3 technology on page 57 Power down the server blade Before powering down the server blade for any upgrade or maintenance procedures perform a backup of critical server data and programs Depending on the Onboard Administrator configuration use one of the following methods to power down the server blade e Usea virtual power button selection through iLO 3 This method initiates a controlled remote shutdown of applications and the OS before the server blade enters standby mode e Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server blade enters standby mode e Press and hold the Power On Standby button for more than 4 seconds to force the server blade to enter standby mode This method forces the server blade to enter standby mode without properly exiting applications and the OS It provides an emergency shutdown method if an application stops responding e Execute one of the following commands using the Onboard Administrator CLI poweroff server bay number or poweroff server bay number force The first command initiates a controlled shutdown of applications and the OS before the server blade enters standby mode The second form of the command forces the ser
69. n notice Class A equipment Ol JIE BABLLS AAMWASSSS eS 2 710 LU SHOAL ES Nene Ol SS FASA BeH PA 29 AAA APSO AS SACS HUQ Class B equipment Ol IIE WSBCBHLe FOPDI2AM F 2 MOI ABE Z AISI At 8 WSU BS JI OW YSU Chinese notice Class A equipment 5 KA AE ERRAN PRA MS RIP XF BREE PO FRILL 47 AOE HE Laser compliance This product may be provided with an optical storage device that is CD or DVD drive and or fiber optic transceiver Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Notice No 50 dated May 27 2001 and with IEC 60825 1 1993 A2 2001 Z WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation e Do not try to open the module enclosure There are no user serviceable components inside e Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein e Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug
70. n this server are identified by number and by letter Letters identify the slots to populate for specific AMP modes Slot numbers are reported by ROM messages during boot and for error reporting Single dual and quad rank DIMMs To understand and configure memory protection modes properly an understanding of single dual and quad rank DIMMs is helpful Some DIMM configuration requirements are based on these classifications A single rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory A dual rank DIMM is similar to having two single rank DIMMs on the same module with only one rank accessible at a time A quad rank DIMM is effectively two dual rank DIMMs on the same module Only one rank is accessible at a time The server blade memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM Dual and quad rank DIMMs provide the greatest capacity with the existing memory technology For example if current DRAM technology supports 2 GB single rank DIMMs a dual rank DIMM would be 4 GB and a quad rank DIMM would be 8 GB Low voltage DIMMs Low Voltage DDR3 DIMMs operate at a lower voltage 1 35V than standard voltage DDR3 DIMMs 1 5V and therefore consume less power However LVDIMMs are configured to operated at standard voltage levels 1 5V under the following conditions e If LVDIMMs are mixed with standard DDR3 DIMMs on the same server the
71. nality HP Insight Diagnostics on page 59 provides survey functionality that gathers critical hardware and software information on ProLiant server blades This functionality supports operating systems that may not be supported by the server blade For operating systems supported by the server blade see the HP website htto www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every SmartStart assisted HP Insight Diagnostics installation or it can be installed through the HP PSP ProLiant Support Packs on page 61 NOTE The current version of SmartStart provides the memory spare part numbers for the server blade To download the latest version see the HP website http www hp com support Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following e From within HP SIM e From within Survey Utility e From within operating system specitic IML viewers o For NetWare IML Viewer o For Windows IML Viewer o For Linux IML Viewer Application e From within the iLO 3 user interface Software and configuration utilities 59 e From wit
72. nd 2 are used channel 3 is not populated Data is written to both memory channels Data is read from one of the two memory channels If an uncorrectable error is detected in the active memory channel data is retrieved from the mirror channel This channel becomes the new active channel and the system disables the channel with the failed DIMM Hardware options installation 29 Lockstep memory configuration Lockstep mode provides protection against multi bit memory errors that occur on the same DRAM device Lockstep mode can correct any single DRAM device failure on x4 and x8 DIMM types The DIMMs in each channel must have identical HP part numbers Lockstep mode uses channel 1 and channel 2 Channel 3 is not populated Because channel 3 cannot be populated when using Lockstep mode the maximum memory capacity is lower than Advanced ECC mode Memory performance with Advanced ECC is also slightly higher Online Spare memory configuration Online spare memory provides protection against degraded DIMMs by reducing the likelihood of uncorrected memory errors This protection is available without any operating system support Online spare memory protection dedicates one rank of each memory channel for use as spare memory The remaining ranks are available for OS and application use If correctable memory errors occur at a rate higher than a specific threshold on any of the non spare ranks the server blade automatically copies the memory contents
73. nd restarts the server Software and configuration utilities 56 ASR increases server availability by restarting the server within a specified time after a system hang or shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU ROMPag utility The ROMPag utility enables you to upgrade the system firmware BIOS To upgrade the firmware insert a ROMPag USB Key into an available USB port and boot the system In addition to ROMPagq Online Flash Components for Windows and Linux operating systems are available for updating the system firmware The ROMPag utility checks the system and provides a choice if more than one exists of available firmware revisions For more information see the Download drivers and software page for the server blade To access the server specific page enter the following web address into the browser http www hp com support lt servername gt For example http www hp com support dl360g6 Integrated Lights Out 3 technology The iLO 3 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability The iLO 3 subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 3 independent of the host server and its operating system In addition to rem
74. nector cabling 11 video devices 44 virtual CD DVD ROM 50 virtual floppy 52 W warnings 64 website HP 88 Index 101
75. neeeneees 44 Accessing a server blade with local KVM c ccsnsesdonanaceatiesnnescnngeanansnsesnsanaqesateanengesnisnanganaanencesheqeueenniiens 45 Accessing local media devices lt c cssssdsaeesnnesnnssanesanstonsanstas snedananstenstaaseateshorsnneansbadetanstenshanutadniaaeseess 45 Sohva and Sra UMES ce itesvicde rect enerecnevcanreenevids Reaacdbedeankeie a d 47 Server blade deployment tools cccccccccsscccsseceesseecsseeeeseeeeseeceeseeecsseeesseeeeeseeecsseeesseesesseeecsseeesseeeeneeessseeenss 47 HP BladeSystem c Class Advanced management cscccssceesseseseeeseeenseenseeeseeeneeenseeeeeeeeenaeeeeeeneeennees 47 Network based PXE deployment ccccccsssccssssessseceesscecssececseeeseeecssecessseceessesesseeecsseeecssesenseeeensesensaes 47 Deployment Mmethocs 2 c ch tcccititt secc setesectsecececs E cseec Seca Nees Seeds Sec ghcc ote Nhe bet boty 49 C nfigurdtion Tools uw ee ee eee 53 Sman Star so Ware eere ner E E E E eee ER ERA 53 HP ROM Based Setup Utility ccccccccccccssccsssceesseceesseceseeecsseeecsseecssececsseeeseeeesseeecssesessseseseeessseeenenaes 53 Array Configuration Wily ssciaics elisa eae ue due eae eee 55 Option ROM Configuration for Altdys 4 ee 55 Re entering the server serial number and product ID caisciisacieseraareneaceiseanmaenee 56 Management TGS Sextet 56 Automatie Server RECOVERY cnuac EE 56 ROMPag Utility cccccccccsceesseceesscecsseceesseeceseceesseceeeecesseeecsseeesseeeeeseeecsse
76. nimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts e Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Technical support 88 e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a
77. ns 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 e 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 e 1 281 514 3333 To identify this product refer to the part series or model number found on the product Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Regulatory compliance notices 81 Canadian notice Avis Canadien Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Class
78. ntal to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is
79. of the degraded rank to the online spare rank The server blade then deactivates the failing rank and automatically switches over to the online spare rank General DIMM slot population guidelines Observe the following guidelines for all AMP modes e Populate DIMM slots for a processor only if the processor is installed e To maximize performance in multi processor configurations distribute the total memory capacity between all processors as evenly as possible e Do not mix Unbuffered and Registered PC3 DIMMs e Each channel supports up to two Unbuffered DIMMs e f quad rank DIMMs are installed for a processor a maximum of two DIMMs can be installed on each channel for that processor If a channel contains quad rank DIMMs the quad rank DIMM must be installed first on that channel DIMM speeds are supported as indicated in the following table Populated slots Speeds supported per channel MHz Single or dual rank 1333 1066 Advanced ECC population guidelines For Advanced ECC mode configurations observe the following guidelines e Observe the general DIMM slot population guidelines on page 30 e DIMMs may be installed individually Hardware options installation 30 Single processor Advanced ECC population order For Advanced ECC mode configurations with a single processor populate the DIMM slots in the following order e RDIMM Sequentially in alphabetical order A through F e UDIMM Sequentially in alphab
80. on WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system A WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard Troubleshooting 64 A WARNING To reduce the risk of personal injury or damage to the equipment b
81. on et de retour et d termine la soci t de courses ou le transporteur utiliser Technical support 89 Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilita nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che
82. ote management features iLO 3 is also responsible for managing the health of the ProLiant server The intelligence of iLO 3 manages the Sea of Sensors thermal control directs the Dynamic Power Capping technology and monitors the health of server components The iLO 3 subsystem provides secure remote access from any authorized network client The enhancements to iLO 3 enable customers to get work done faster by providing turbo charged remote access performance a streamlined user experience and enhanced standards support Using iLO 3 you can do the following e Access a high performance and secure Remote Console to the server from anywhere in the world e Use the shared iLO 3 Remote Console to collaborate with up to six server administrators e Remotely mount high performance Virtual Media devices to the server e Securely and remotely control the power state of the managed server e Send alerts from iLO 3 regardless of the state of the host server e Access advanced troubleshooting features through the iLO 3 interface For more information about iLO 3 features which may require an iLO Advanced Pack or iLO Advanced for BladeSystem license see the iLO 3 documentation on the Documentation CD or on the HP website hitp www hp com go ilo Software and configuration utilities 57 Erase Utility Z CAUTION Perform a backup before running the System Erase Utility The utility sets the system to its original factory state deletes the cu
83. p www hp com support Operating system information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact information on page 88 Troubleshooting 68 Start General diagnosis 1 Record symptom information Reboot server to see if condition still exists 2 Reseat any components Does that may have come condition still loose during shipping and exist reboot the server Is this a newly installed server Were options 3 4 added a the Check for Download the latest Gr configuration changed Service software ana still exist recently Notifications firmware from the y HP website 5 6 Isolate and Isolate what has changed Verify it minimize the was installed correctly Restore Does memory server to last known working state condition still configuration or original shipped configuration exist Troubleshoot or replace condition down to minimal condition basic server spare parts still exist configuration still exist 7 Does Break server Does 6 Add one part at a time back to Does configuration to isolate faulty condition still Does A component exist condition still 1 exist Record action taken 8 Record symptom amp Ensure the following information is 9 error information on available Call HP Service re
84. pair tag if sending e Survey configuration snapshots Provider back a failed part OS event log file e Full crash dump Server blade power on problems flowchart Symptoms The server does not power on The system power LED is off or amber Troubleshooting 69 e The health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty power supply e Loose or faulty power cord e Power source problem e Power on circuit problem e Improperly seated component or interlock problem e Faulty internal component ltem See Component identification on page 6 2 Maintenance and service guides for c Class server blades located on the HP website http www hp com go bladesystem documentation 3 Integrated Lights Out User Guide located on the HP website hitp www hp com servers lights out Troubleshooting 70 Yes server blade automatically color is the server blade Is the Automatically PowerOn sever choice selected in iLO 1 Is the server blade health LED on Wait 45 seconds Does condition still exist Is the Insight Display 3 background Change the green setting in iLO Check the Insight Display Onboard Does Administrator error condition still message and perform exist the suggested ation 2 R
85. para que realice su sustituci n Los componentes CSR se clasifican en dos categor as e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n estan dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garantia correspondiente al producto NOTA Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen a su destino al siguiente dia laborable Si la situaci n geogrdfica lo permite se puede solicitar la entrega en el mismo dia o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el envio de materiales
86. problem or if the other flowcharts do not fix the problem use the following flowchart Symptom information on page 65 Loose connections on page 66 Service notifications on page 66 The most recent version of a particular server blade or option firmware is available on the HP Support website http www hp com support General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hito www hp com support e Maintenance and service guides for p Class server blades located on the Documentation CD or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Maintenance and service guides for p Class server blades located on the Documentation CD or the HP website http www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website http www hp com go bladesystem documentation Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website htt
87. problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include Start diagnosis flowchart on page 67 General diagnosis flowchart on page 68 Server blade power on problems flowchart on page 69 POST problems flowchart on page 7 1 OS boot problems flowchart on page 73 Server fault indications flowchart on page 75 Troubleshooting 66 Start diagnosis flowchart Use the following flowchart to start the diagnostic process tem Referto General diagnosis flowchart on page 68 flowchart on page 69 Power on problems flowchart Server blade power on problems POST problems flowchart on page 71 OS boot problems flowchart on page 73 Server fault indications flowchart on page 75 1 Go to General Yes diagnosis 2 Go to N Power on 9 problems No No 5 Go to Server fault Yes indications Start diagnosis Do you want to perform the General Diagnosis No Does server power on Yes Does server complete POST OK Yes Does server boot to OS OK Yes Does server have Insight Management Agent fault or LED fault indication 1 Go to General diagnosis No Troubleshooting 67 General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the
88. r blade on page 13 2 3 Remove the access panel on page 14 4 Identify the battery location System board components on page 9 5 Remove the battery tray Battery replacement 78 6 Remove the battery fo i IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Battery replacement 79 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to this regulatory model number The regulatory model number is not the marketing name or model number of the product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incide
89. rbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zuriickgeschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zuriickzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Geschaftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpackung zuriickgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten fiir die Lieferung und R cksendung auf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen ber das CSR Programm in Nordamerika finden Sie auf der HP Website unter http www hp com go selfrepair Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP o los proveedores o socios de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho componente directamente
90. rd any error messages displayed by the system Remove all diskettes CD ROMs DVD ROMs and USB drive keys Power down the server and peripheral devices if you will be diagnosing the server offline If possible always perform an orderly shutdown a Exit any applications b Exit the operating system c Power down the server Disconnect any peripheral devices not required for testing any devices not necessary to power up the server Do not disconnect the printer if you want fo use it to print error messages Collect all tools and utilities such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem o You must have the appropriate Health Drivers and Management Agents installed on the server To verify the server configuration connect to the System Management homepage and select Version Control Agent The VCA gives you a list of names and versions of all installed HP drivers Management Agents and utilities and whether they are up to date Troubleshooting 65 o HP recommends you have access to the server documentation for server specific information o HP recommends you have access to the SmartStart CD for value added software and drivers required during the troubleshooting process Download the current version of SmartStart from the HP website http www hp com servers smartstart Service notifications To view the latest service notifications refer to the H
91. rd drive LEDs a 15 sassy cncsseestaanhacahycndacatysaheaabss ated ans aden akan steve shseasecehlpsahan skys akenekgnataeatynnnsnetnesonante 8 SAS and SATA hard drive LED combinations 53 icie2 secestsssnaeesneanaensesteersteeseentaseiaussarsseresenaastabenteendernievereietien 8 System board components cccccesscscsssececeseceesseeceeeeceeeeeeeeceeeeceeseceeeceseeecesecesseeeeseeseseeeceseeeeseeesseeeseseeenss 9 BOG 2 eon connector definitions essre ereen cond aver iad cesar itetest tiit aeai obeeaheai senyaiurerenasniapanagenonnd 10 DIMM slot TOI Ie scsets arcing agecta ted ica ctonstuanetserucanton canicastuenteatedmeintesetsestnanicentaces etsera Eterra E 10 System maintenance switch ccccccccccssseccssseccesececsececsseecssececssececsseeesseeecseceseeseseeecssecesssesesteeecnseeenss 10 HP c Class Blade SUV Cable cccccccccssseeececcccccccuseececcccceeeususcececcceeeuaueesececceeeausueseeeeceeeeeauuneeeeeececeuaaaenesess 11 ETa OIG AIEI PE E T E A E A iZ Power up the server blade cccccccccssccssssccssscecssecessseeeseeeceeeeeseeeesseeeseseeeeeeeeeseeecsecesseeecsseeessseceseesesseeessaes 12 Power down The Sener Midte lt c cicuti cesta atu MEME RN ee eee 12 Remove iG sewer HiGUe Wee eee 13 Remove the access panel sereen anena E tececectoettccctectci ce ecetaccttentceotectcecticeeceticzccs 14 Install the access panel cccccccsscccsssceessecesseeecsseeessceeesseeeessecesseeeesseeeesseeesseeeessececseeessseeesseeecseeesieesen
92. rom hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To avoid damage to the system board e Do not touch the processor socket contacts e Always install the processor socket cover after removing the processor from the socket e Do not tilt or slide the processor when lowering the processor into the socket CAUTION To avoid damage to the processor e Handle the processor only by the edges e Do not touch the bottom of the processor especially the contact area CAUTION To prevent possible server blade malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number Hardware options installation 21 CAUTION To prevent possible server blade overheating always populate processor socket 2 with a processor and a heatsink or a processor socket cover and a heatsink blank CAUTION The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed IMPORTANT When installing the heatsink align the guide pins on the processor retention bracket with the alignment holes in the heatsink Se R bP D IMPORTANT Processor socket 1 must always be populated If processor socket 1 is empty the server blade does not power up NOTE Do not discard the processor protective cover Always install the processor protective cover if the processor is removed from
93. rovide Fibre Channel support For mezzanine card locations see the system board components on page 9 For mezzanine card mapping see the HP Proliant BL460c G7 Server Blade Installation Instructions or see Interconnect bay numbering and device mapping on page 16 Because mezzanine cards are supported on multiple server blade models the mezzanine card may have captive screws that are not required to secure it to the server blade When installing a mezzanine card in this server blade only two captive screws are required To install the component 1 Power down the server blade on page 12 Remove the server blade on page 13 2 3 Remove the access panel on page 14 4 Remove the mezzanine connector cover 5 Install the mezzanine card Press down on the connector to seat the board Hardware options installation 34 6 Install the access panel on page 14 7 Install the server blade Installing a server blade on page 18 Cache module and battery pack option The optional BBWC enabler provides the system with a means for storing and saving data in the event of an unexpected system shutdown To install the component Back up all data on the hard drive Power down the server blade on page 12 Remove the server blade on page 13 Remove the access panel on page 14 Remove all hard drives Hard drive option on page 20 Sf 2S oS Remove the hard drive backplane 7 Remove the two T 15 scr
94. rrent hardware configuration information including array setup and disk partitioning and erases all connected hard drives completely Refer to the instructions for using this utility Run the Erase Utility if you must erase the system for the following reasons e You want to install a new operating system on a server blade with an existing operating system e You encounter an error when completing the steps of a factory installed operating system installation To access the Erase Utility use the System Erase button on the home screen of the SmartStart CD SmartStart software on page 53 Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a 8 MB ROM that acts as two separate 4 MB ROMs In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPagq writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing the ROM USB support HP provides both standard USB 2 0 support and legacy USB 2 0 support Standard s
95. s To optimize server blade availability the server blade supports the following AMP modes e Advanced ECC provides the greatest memory capacity for a given DIMM size while providing up to 4 bit error correction This mode is the default option for this server blade e Lockstep provides enhanced protection over Advanced ECC mode while continuing to make all installed memory available to the operating system The server blade can continue to function if a single or mulit bit memory failure within a single DRAM device occurs Hardware options installation 28 e Online spare memory provides protection against failing or degraded DIMMs Certain memory is reserved as spare and automatic failover to spare memory occurs when the system detects a DIMM that is degrading and receiving a high rate of correctable memory errors This allows DIMMs that have a higher probability of receiving an uncorrectable memory error which would result in system downtime to be removed from operation e Mirrored Memory provides maximum protection against failed DIMMs Uncorrectable errors in one channel are corrected by the mirror channel Advanced Memory Protection options are configured in RBSU If the requested AMP mode is not supported by the installed DIMM configuration the server blade boots in Advanced ECC mode For more information see HP ROM Based Setup Utility on page 53 For the latest memory configuration information see the QuickSpec
96. s on the HP website hitp www hp com RDIMM maximum memory configurations The server blade supports a maximum of 96 GB of memory with one processor 6 x 16 GB or 192 GB of memory with two processors 12 x 16 GB UDIMM maximum memory configurations The server blade supports a maximum of 24 GB of memory with one processor and 48 GB of memory with two processors using 4 GB dual rank UDIMMs Advanced ECC memory configuration Advanced ECC memory is the default memory protection mode for this server blade Standard ECC can correct single bit memory errors and detect multi bit memory errors When multi bit errors are detected using Standard ECC the error is signaled to the server blade and causes the server blade to halt Advanced ECC protects the server blade against some multi bit memory errors Advanced ECC can correct both single bit memory errors and 4 bit memory errors if all failed bits are on the same DRAM device on the DIMM Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrected and result in a server blade failure The server blade provides notification that correctable error events have exceeded a pre defined threshold rate Mirrored memory configuration Mirroring provides protection against uncorrected memory errors that would otherwise result in server blade downtime Mirroring is performed at the channel level Channels 1 a
97. seeeeseesesseeecsseceseesensasensaes 26 Singles dual ard ayad rank DIMMS 4 2 0 3 2c3 cade 27 low volage DIMMS sui ee eee 27 DIMM identification eseese nn E E E eee 28 MemorycontigurationS 2011 tu leet e e e e e r e ee 28 General DIMM slot population Guidelines 4 2 c1 cscidaiaiuinewe neuen ae 30 Installing a DIMM reer E EE E ee ee ees 33 Mezzanine card oplone eene E E tect 33 Cache module and battery pack option cccccccssccsscecsseccessecessececeecessseeeseeecesecesseeeseeecseeesseeeseesenseeessseees 35 HP Trusted Platform Module Option ccccccccsssscssececssscessececsseceeseeecsseeecsseeeseeeessececsecessseecssecesseeesseeeesseeeesaes 38 Installing the Trusted Platform Module board ccsccesseeesseseseeeseeeneeenseceseeeseeeneeenseeeeesreceseseeeeneeeaees 39 Retaining the recovery key Ppassword cscccessessseeeseeeseeeseeenteceaeeeseeeeeceseceaeeeneeenseeeeesneeseaeeeeeeneeenaees 42 Enabling the Trusted Platform Module ccesceeseeeseeeseeeseeeeeeenseeeseeeneecnseceeeeneeenaeeeeeeneeenaeeeeeeneeeaees 43 Aes FANG r 44 BBWC battery pack cabling codscoctancsescsnacys sacessdndsinsdgeananssoustgnssaatsos seaeanionss netssasenawtesdnansnsenaasamsseeahguniyameanisasi 44 Usingthe HP eClass Blade SUV Catala widercasisrsaniensectynseianiges atlas tacndiiasiindariadiinatioaia iieii i eataadianea 44 Connecting locally to a server blade with video and USB devices ccccssseesseeeteeeteeeeeeeeeeeneecneeenseeeeee
98. seeensaes 14 Remove the DIMM Ge sins sehen sapere nase at nce es ois Masaya seo sei ag gs Ras ine Lataeitas aah 14 PUI AAA A ANAT A PAN EAA A A E E T A A E a A AA EE A T 15 EINEN E A A A E E E 15 Installing an HP BladeSystem c Class enclosure s c szescsiestisrsnsiessniossviestevedientaasiersnsleynslagnileaenientiieateadiicesnsieeatieaaatinniiens 15 Installing server blade options lt sscssscsareressseanhsonsceaksasacasasavasnsgaasainsnsacasscbavensassanehsasbeeassaasessaesaaegaasssacncasssadse 15 Installing interconnect modules x co cz carinii caters cece anne wares eng Rule genset ee ete aataat cetacean 15 Interconnect bay numbering and device MAPPING ccecceeeseeeseeeseeenseceseeeeeeteeenseeeeeeteeenseeeteeeneeeneees 16 Connecting tothe NetWork pence cael inerrant bec enc el ea nr ce ee eer adnate e 17 Installing a server blade 04 cas acacoctsacasscdtanstandeashtasbeasbesnncesseacsayabagseseceaschsscbasabsastasshtasheeabsssbeesbesshasbaseeasctsseaate 18 Hardware options TN esses avec ede veda caved aiia aa 20 nieCUChON aa ee 20 Hard Ani Ve Ob NOM 2 8 ce5 cetecetectei cies chest techs chcecetecheiebatchtcctai cts cds c testes ce tachhs ettceat choc th Ses cede cheechoeae ovinets 5 ceost 20 Processor OPTI OM iv wees sos nce se EEEE 21 Memory Oplos sasasaivsaistaieaedyasduesdugs jeg eauys vawaneeeaawanes siren gees pen gees pen gees pen R 26 Memory subsystem architecture ccccccccccsscessseccsssceesececseeeceseeecsseeesseescsseeecs
99. ssors populate the DIMM slots for each processor in the following order e RDIMM Hardware options installation 31 o First A and B o Next D and E o Do not populate slots C or F e UDIMM o First A and B o Last D and E o Do not populate slots C or F After installing the DIMMs use RBSU to configure the system for mirrored memory support Lockstep Memory population guidelines For Lockstep memory mode configurations observe the following guidelines e Observe the general DIMM slot population guidelines on page 30 e Always install DIMMs in channels 1 and 2 for each installed processor e Do not install DIMMs in channel 3 for any processor e DIMM configuration on channel 1 and channel 2 of a processor must be identical e In multi processor configurations each processor must have a valid Lockstep Memory configuration e In multi processor configurations each processor may have a different valid Lockstep Memory configuration Single processor Lockstep population order For Lockstep memory mode configurations with a single processor populate the DIMM slots in the following order e RDIMM o First A and B o Next D and E o Do not populate slots C or F e UDIMM o First A and B o Last D and E o Do not populate slots C or F After installing the DIMMs use RBSU to configure the system for Lockstep memory support Multi processor Lockstep population order For Lockstep memory mode configurations wi
100. st facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cing 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp diti
101. te http www hp com servers rdp e SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high volume server blade deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML DL and 100 series servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process Using SmartStart technology the Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each deployment making it possible to scale server deployments to high volumes in a rapid manner For more information and to download the SmartStart Scripting Toolkit see the HP website hitp www hp com servers sstoolkit CD ROM deployment CD ROM deployment involves using a bootable CD that executes scripts to configure the hardware and install the OS After the OS is configured the server blade can access the network to locate the scripts and files necessary for deployment Before beginning the deployment process connect the server blade to the network NOTE For more information about hardware and cabling configurations see the documents that ship with the enclosur
102. ters is Hewlett Packard GmbH Dept MS HQ TRE Herrenberger Strasse 140 71034 Boeblingen GERMANY Regulatory compliance notices 82 Disposal of waste equipment by users in private households in the European Union disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of EE waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product X This symbol on the product or on its packaging indicates that this product must not be Japanese notice TERAZ TOARE VCCI 7 7 AY THE LEB MOPAR BHAT AV COMB 727A BRARHHECT OPE SER CERTA ERAMELCTWETA CDRBMIVACT EY ary FARR T HAANSE SMB SHROFLEMBHVETSF MARAR T ELOR HRV LO FAV VCCI B VCCI 7 7 BV Y TW ZR AICIL KRORIC CHEB AU COMB J7AARARRNRE CT ORBEA RR CHATS EE RGBe SRIF LEMHVET COBB AR LAOREET HBLIBRENSIEMHVET VCCI A BSMI notice Ses ie PRE aN ede CBE Peis Oe FAAS Ree ARAA Hi iain T EMES ERR NE HR Regulatory compliance notices 83 Korea
103. th multiple processors populate the DIMM slots for each processor in the following order RDIMM o First A and B o Next D and E o Do not populate slots C or F Hardware options installation 32 e UDIMM o First A and B o Last D and E o Do not populate slots C or F After installing the DIMMs use RBSU to configure the system for Lockstep memory support Installing a DIMM Z CAUTION To avoid damage to the hard drives memory and other system components the air baffle drive blanks and access panel must be installed when the server is powered up 1 Power down the server Remove the server blade on page 13 Remove the access panel on page 14 Remove all DIMM baffles Remove the DIMM baffle on page 14 Open the DIMM slot latches Install the DIMM ane wp 7 Install all DIMM baffles 8 Install the access panel on page 14 If you are installing DIMMs in a mirrored or lock step configuration configure this mode in RBSU HP ROM Based Setup Utility on page 53 Mezzanine card option Optional mezzanine cards are classified as Type mezzanine cards and Type Il mezzanine cards The card type determines where it can be installed in the server blade e Install Type mezzanine cards on either mezzanine 1 connector or mezzanine 2 connector e Install Type Il mezzanine cards only on mezzanine 2 connector Hardware options installation 33 Optional mezzanine cards enable network connectivity or p
104. the HP website http www hp com support Maintenance and service guides for p Class server blades located on the Documentation CD or the HP website hitp www hp com products servers proliant bl p class info Maintenance and service guides for c Class server blades located on the Documentation CD or the HP website hitp www hp com go bladesystem documentation General diagnosis flowchart on page 68 Troubleshooting 74 Start OS boot problems 2 Go to POST Problems Does the i 1 a server boot Disable Fast Boot in RBSU oes server SmartStart and check server boot still boot with order errors No 3 r Troubleshoot possible hard drive subsystem problem Does server still fail to boot SmartStart SmartStart recognize default boot device 4 Run Insight Diagnostics Is this a known good copy of SmartStart Still fail with known good copy j Troubleshoot Diagnostics run problem found without errors by Diagnostics 6 Isolate and minimize the 7 memory configuration Troubleshoot possible corrupted system disk or OS ROM controller and cable Does condition still exist Does condition still exist Break server down Yes to minimum configuration Does condition still exist Add parts back to configuration to isolate component Does 8 condition sti
105. the following supported browsers e Internet Explorer 6 0 or later e Mozilla Firefox 2 0 or later For Linux servers see the README TXT file for additional browser and support information For more information see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website http www hp com Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and establish online spare configurations Software and configuration utilities 55 The utility also provides support for the following functions e Reconfiguring one or more logical drives e Viewing the current logical drive configuration e Deleting a logical drive configuration e Setting the controller to be the boot controller If you do not use the utility ORCA will default to the standard configuration For more information regarding array controller configuration refer to the controller user guide For more information regarding the default configurations that ORCA uses refer to the HP ROM Based Setup Utility User Guide on the Documentation CD Re entering the server serial number and product ID After you replace the system board you must re enter the server blade serial number and the product ID 1 During the server blade startup sequence press the F9 key to access RBSU Select the Advanced Options menu Select Ser
106. the normal network installation procedure for the OS SAN configuration The server blade provides FC support for SAN implementations This solution uses an optional FCA that offers redundant SAN connectivity and optimization for HP StorageWorks products The server blade is also compatible with certain third party SAN products For more information refer to the documentation that ships with the FCA option For optimal SAN connectivity observe the following guidelines The FCA option is installed correctly in the server blade Refer to the documentation that ships with the FCA option An FC compatible interconnect is installed in the enclosure Refer to the documentation that ships with the interconnect option The server blade enclosure management module firmware is up to date Refer to the HP Business Support Center website hitp www hp com support The server blade is cabled properly to a supported SAN Software and configuration utilities 52 e SAN storage drivers are loaded Refer to supporting white papers and the HP website http www hp com servers rdp For SAN configuration information for the server blade refer to the HP StorageWorks SAN Design Reference Guide on the HP website http 7h18000 www1 hp com products storageworks san documentation html Configuration tools SmartStart software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent way to
107. the socket To install the component 1 a4 Pw LP Update the system ROM using any standard ROM flash mechanism Power down the server blade on page 12 Remove the server blade on page 13 Remove the access panel on page 14 Remove all DIMM baffles Remove the DIMM baffle on page 14 Remove the heatsink blank Retain the heatsink blank for future use Open the processor retaining latch and the processor socket retaining bracket Hardware options installation 22 8 Remove the processor socket protective cover 7 IMPORTANT Be sure the processor remains inside the processor installation tool 9 Ifthe processor has separated from the installation tool carefully re insert the processor in the tool Hardware options installation 23 10 Align the processor installation tool with the socket and install the processor 11 Press down firmly until the processor installation tool clicks and separates from the processor and then remove the processor installation tool Hardware options installation 24 12 Close the processor socket retaining bracket and the processor retaining latch 13 Remove the thermal interface protective cover from the heatsink Hardware options installation 25 14 Align and install the heatsink Alternate tightening the screws until the heatsink is seated properly 15 Install all DIMM baffles 16 Install the access panel on page 14 Memory options iy I
108. tical condition Green Network linked Green flashing Network activity Off No link or activity Green Network linked Green flashing Network activity Off No link or activity Reseed a OSO System power LED em Actual NIC numbers depend on several factors including the operating system installed on the server blade Green On Amber Standby auxiliary power available Off Off Component identification 7 SAS and SATA hard drive LEDs lt 4 Fault UID LED amber blue Online LED green SAS and SATA hard drive LED combinations Online activity Fault UID LED Interpretation LED green amber blue On off or Alternating amber The drive has failed or a predictive failure alert has been flashing and blue received for this drive it also has been selected by a management application On off or Steadily blue The drive is operating normally and it has been selected by a flashing management application Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible fon if The drive is online but it is not active currently Flashing regularly Amber flashing Do not remove the drive Removing a drive may terminate the regularly 1 Hz current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this dri
109. upport is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following e POST e RBSU e Diagnostics e DOS e Operating environments which do not provide native USB support Software and configuration utilities 58 Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server blade management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server blade installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server blade management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP website http www hp com servers diags HP Insight Diagnostics survey functio
110. ve To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly Do not remove the drive Removing a drive may terminate the 1 Hz current operation and cause data loss The drive is rebuilding erasing or it is part of an array that is undergoing capacity expansion or stripe migration Flashing Amber flashing The drive is active but a predictive failure alert has been irregularly regularly 1 Hz received for this drive Replace the drive as soon as possible Component identification 8 Online activity Fault UID LED Interpretation LED green amber blue Flashing Off The drive is active and it is operating normally irregularly Off Steadily amber A critical fault condition has been identified for this drive and the controller has placed it offline Replace the drive as soon as possible Off Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible The drive is offline a spare or not configured as part of an array System board components iem oesi SSCS e Mezzanine comedor pe or Type I mezzanin 0S _ oo fsm Component identification 9 tem Description o Processor socket 1 populated Cache module connector The symbols correspond to the symbols
111. ver blade to enter standby mode without exiting applications and the OS This emergency method forces a shutdown if an application stops responding e Use the Onboard Administrator GUI to initiate a shutdown Operations 12 a Select the Enclosure Information tab and then select the Overall checkbox in the Device Bays item b Initiate a shutdown from the Virtual Power menu Select Momentary Press to initiate a controlled shutdown of applications and the OS Select Press and Hold to initiate an emergency shutdown of applications and the OS iy IMPORTANT When the server blade is in standby mode auxiliary power is still being provided To remove all power from the server blade remove the server blade from the enclosure After initiating a virtual power down command be sure that the server blade is in standby mode by observing that the system power LED is amber Remove the server blade A CAUTION Do not use the server blade release lever to lift or carry the server blade Always support the weight of the server blade by handling the chassis directly Improper use can damage the release lever and the server blade To remove the component 1 Identify the proper server blade 2 Power down the server blade on page 2 3 Remove the server blade 4 Place the server blade on a flat level work surface A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system
112. vice Options P pP Select Serial Number The following warnings appear WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis Warning The serial number should ONLY be modified by qualified personnel This value should always match the serial number located on the chassis Press the Enter key to clear the warning Enter the serial number and press the Enter key Select Product ID The following warning appears Warning The Product ID should ONLY be modified by qualified personnel This value should always match the Product ID on the chassis 8 Enter the product ID and press the Enter key Press the Esc key to close the menu 10 Press the Esc key to exit RBSU 11 Press the F10 key to confirm exiting RBSU The server blade automatically reboots Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires a
113. vice using a supported web browser In addition to other features iLO 3 provides keyboard mouse and video text and graphics capability for a server blade regardless of the state of the host OS or host server blade iLO 3 includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 3 independent of the host server blade and its OS iLO 3 provides remote access to any authorized network client sends alerts and provides other server blade management functions Using a supported web browser you can e Remotely access the console of the host server blade including all text mode and graphics mode screens with full keyboard and mouse controls e Remotely power up power down or reboot the host server blade e Remotely boot a host server blade to a virtual media image to perform a ROM upgrade or install an OS e Send alerts from iLO 3 regardless of the state of the host server blade e Access advanced troubleshooting features provided by iLO 3 e Launch a web browser use SNMP alerting and diagnose the server blade with HP SIM e Configure static IP bay settings for the dedicated iLO 3 management NICs on each server blade in an enclosure for faster deployment To connect to the server blade using iLO 3 install the server blade in an enclosure Onboard Administrator assigns an IP address to enable iLO 3 connectivity to the server blade The c Class tab enables you to control specific s

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