Max 8 Plus, Version 1.5.30 FAQs
Contents
1. Yes All Max products require a connection to a hub router Can I use my Net2Phone device with a proxy server No Net2Phone devices will not work behind a proxy server Will I still be billed for a call if the other party does not answer No You should not be billed for a call that is not completed Setup Connectivity Q A During setup how do enter the periods in my IP address and netmask through an analog phone Simply use the asterisk key on the phone to enter a period When enter a static IP address into the Max and restart the unit the static IP address that I entered is not saved What should I check Make sure that DHCP is set to OFF on the Max If you entered the IP address through an analog phone make sure you press the key before hanging up When I attempt to access the Max Web Manager am prompted for a user name and password But when I enter them and click OK the password page reappears What am I doing wrong Please make sure that both the user name and password are correct Note that the user name and password are case sensitive In the Max Web Manager Network and Voice Configuration what do I enter in the DNS server fields if this does not apply to my situation If you are not utilizing DNS servers make sure to enter 0 0 0 0 in these fields You will not be able to save this configuration if you leave the field blank If already have a Max and want to add more2. what are the installation issues involved You would add additional Max units to a network just as you would add additional computers to a network Make sure there is enough bandwidth present and the appropriate IP addresses are available October 2003 Page 5 of 7 net2phone Max 8 Plus Version 1 5 30 Frequently Asked Questions Q A Which Max units can be connected to a PBX and how is this done All of the Max units can be connected to a PBX although PBXs have different connectivity requirements For example the Max T1 E1 would be used to connect to a digital PBX Depending on the available line cards or trunk cards the Max 4 Max 8 Max 8 Plus or Max 8 16 could connect to an analog PBX Any Max featuring FXO ports Max 8 Plus or Max 8 16 could connect to an analog line card while FXS units Max 4 Max 8 Max 8 Plus or Max 8 16 could connect to an analog trunk card When would I need to use the serial port on the back of the Max If you have a Max FXO unit you will need to utilize the serial port for the initial configuration of the LAN settings since you cannot connect a standard analog phone directly to an FXO port Troubleshooting Q When a call is placed remotely into the Max FXO the phone line does not always disconnect after the caller hangs up What can be done to change this Most likely you will need to change the Ring Off Detect setting on the Max Please see the technical bulletin on this
3. of the lines from the Max are in use Can still place a call The PBX can be programmed so that if all of the Max lines are in use calls will be routed through the PSTN If this happens frequently it may be time to add an additional Max or additional ports in the case of the Max 8 16 Will the Max work with LCR Least Cost Routing systems FXS and T1 E1 versions of the Max will work in conjunction with PBXs that feature least cost routing October 2003 Page 3 of 7 net2phone Max 8 Plus Version 1 5 30 Frequently Asked Questions Which Max units feature IVR functionality Currently the Max 8 Plus FXO Max 8 16 FXO and Max T1 E1 have IVR functionality What functionality does the IVR present and how is it programmed The IVR may be programmed to play a greeting and or request certain information i e a password when a port is accessed The IVR function can be configured through the Max Web Manager How can identify if my Max unit features FXS or FXO ports This can be identified through the Max Web Manager or on the actual card itself How can view a call usage report on the Max You must telnet into the unit and view the N2P STATISTICS CALL s directory Please see the user s manual for information on how to telnet into the Max If already have a Max and want to add more what are the installation issues involved You would add additional Max units to a network just as you woul
4. subject for more information My network supports DHCP but am having trouble obtaining the correct network settings for the Max What should check Please make sure that DHCP is enabled on the Max Also check that the RJ 45 LAN cable is connected securely to the Max and LAN hub router Make sure that all the network ports routers or hubs are live When dial the extension that routed to port 1 it rings on port 2 and when dial the extension I routed to port 2 it rings on port 3 What is wrong In the Routing Table Configuration page make sure you routed each extension to the logical port number of the desired port not the labeled or physical port number When I attempt to make a call hear a fast busy signal What could be wrong Click on the Show Log Messages link to access the Current System Log Messages page If 00 REL DM_NOT_SPECIFIED is displayed that would indicate that the doorman servers couldn t be found Make sure that the DNS server IP parameter values are correct so that the doorman can be reached If you are calling from one Max unit to another please confirm the following The account number and PIN you are calling from are valid The account number you are calling from has sufficient funds The number you are dialing is correct October 2003 Page 6 of 7 net2phone Max 8 Plus Version 1 5 30 Frequently Asked Questions and you entered 72 before the number If the port you are c
5. a Max 8 Plus Version 1 5 30 net2phone Frequently Asked Questions Max 8 Plus Version 1 5 30 FAQs The FAQs have been categorized into the following topics Account Issues Faxing Functionality General Setup Connectivity Troubleshooting Account Issues Q A How many different accounts do need to use one of the Max products You will need at least one Net2Phone account for each Max unit but you can use as many accounts as the number of ports or virtual ports that you have In the Max Web Manager s Account Configuration page accidentally checked the Use account for all fields box and saved the changes Now the different accounts I had for each port are no longer present How can change them back You must make sure the Use account for all fields box in not checked and re enter the account information for each port Can I use one account for all the ports on the Max 8 Plus Beginning with version 1 3 10 the Max 8 Plus supports account grouping When there are multiple incoming calls either from a PSTN line or another Net2Phone device the Max 8 Plus will ring the telephone connected to the next available port If all ports are occupied i e the phone on each port is on a call the incoming call will not be connected Faxing Q I m having trouble faxing either the fax quality is poor or I m not able to A fax at all If you are using a firmware version older than 1 5 30 you may ha
6. alling is sharing an account number with other ports make sure that only the port you dialed is set to login in the Account Information table Q When attempt to make a call from either an FXS or FXO port immediately get disconnected What should I do A Use the ping command to determine that the Max still has a live connection to the LAN Make sure that an account number with funds available has been entered for the port from which you are calling Q When pick up the phone to call from my Max FXO unit hear a buzzing sound like a motor instead of a dial tone What could be the problem A It sounds as if your Max unit is not properly grounded Simply attach a metal wire from the grounding screw on the Max to a grounding platform Q When I make a call from one Max unit to another Max one side cannot hear the communication What could be the problem A First make sure that both units have been upgraded to the latest software If this does not solve the problem and you are behind a firewall please see the technical bulletin on Max to Max calling for more information on opening the appropriate ports on the firewall Q am able to ping the Net2Phone IP address but my call does not go through What may be the problem A Please make sure that you have entered the correct account number and PIN with no spaces before after or within the number October 2003 Page 7 of 7
7. d add additional computers to a network Make sure there is enough bandwidth present and the appropriate IP addresses are available If my Max has FXS ports can replace them with FXO ports instead and vice versa Both the Max 8 Plus and Max 8 16 support both FXS and or FXO ports If you have either of these two units you can purchase FXS and or FXO cards to change the functionality of your Max General Q A Will any of the Max products work with ISDN DSL or cable As these units require a maximum of 17Kbps of bandwidth per call they will operate with ISDN DSL or cable The amount of available bandwidth will determine how many simultaneous calls can be made from the Max Please see the Max Bandwidth Requirements technical bulletin for more information How do dial a phone number within the United States Simply dial 1 the area code the number followed by the key How do I dial a phone number that is not located in the United States Simply dial 011 the country code the city code the number followed by the key October 2003 Page 4 of 7 net2phone Max 8 Plus Version 1 5 30 Frequently Asked Questions Q A When I call the United States the call quality is very good but I experience a delay when calling other countries Why This is most likely occurring in the local phone system and is independent of the Net2Phone products Do I need a router to use a Max product
8. upport inbound PSTN calling but you can receive calls via 72 from other Max units It is possible to attach FXS lines to a PBX through an analog trunk card COIC COIB The Max 4 Max 8 Max 8 Plus and Max 8 16 all feature FXS versions Q What does FXO mean A FXO stands for Foreign Exchange Operator Basically FXO allows you to connect the Max to a PBX through an analog line card SLIC SLIB With an FXO unit inbound PSTN calls and remote calling are supported The Max 8 and Max 8 16 both feature FXO versions Q What bandwidth is required to use the Max A The Max requires 17k bandwidth per line in order to maintain a standard Quality of Service QoS Q How do upgrade the Max October 2003 Page 2 of 7 a Max 8 Plus Version 1 5 30 net2phone Frequently Asked Questions A Upgrading the Max unit is a relatively quick and easy process Connect to the Web interface click on upgrade and follow the instructions During the upgrade procedure no calls should be made through the Max Upgrade times vary depending on available bandwidth but normally take no longer than five minutes Can I call any number through the Max i e 911 Please be aware that special emergency and informational numbers i e 411 611 911 0 cannot normally be accessed through the Max However if you have a Max with at least one FXO port it can be configured so that these calls are routed through the PSTN What will happen if all
9. ve the Fax Only field for one or more ports set to YES Y If you upgrade the firmware the setting will not be cleared causing the fax voice calls to be forced to the Crystal gateway in n2p voice format and the fax calls from that port to fail To ensure that the faxes are transmitted using the T 38 fax protocol on the Net2Phone network you must clear this setting October 2003 Page 1 of 7 e net2phone Max 8 Plus Version 1 5 30 Frequently Asked Questions o To clear the setting before upgrading connect to the Max 8 Plus Web Manager view the Account Configuration page and click the N radio button in the Fax Only column o To clear the setting after the upgrade use Telnet or HyperTerminal to connect to the Max 8 Plus NOTE Ideal parameters are 2 packet loss and 300 ms latency If you are unable to send faxes or the fax quality is poor check packet loss and latency to determine if they exceed the above parameters Contact Net2Phone Reseller Support and include this information Functionality Q What is the difference between the Max 8 and the Max 8 Plus A The Max 8 has eight fixed FXS ports The Max 8 Plus may contain any one of the following combinations four FXS four FXO ports eight FXS ports or eight FXO ports Q What does FXS mean A FXS stands for Foreign Exchange Station Very basically you can plug standard analog phones into a Max FXS unit The FXS version of the Max does not s
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