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RFP for Computers - Allahabad Gramin Bank

1. Contact to Bidders Interested Bidders are requested to send their e mail to gm crpt augb gmail com or augb_ho rediffmail com containing following information so that in case of any clarification same may be issued to them Name of company contact person Mailing address with Pin Code Telephone No Fax No e mail address Mobile No etc Note 1 Technical Bids amp Financial Bid and supporting documents received will be opened in physical form 2 All the technical supporting documents should be given in physical form only Page 3 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA DISCLAIMER The information contained in this Request for Proposal RFP document or information provided subsequently to bidder s or applicants whether verbally or in documentary form by or on behalf of Allahabad U P Gramin Bank Bank is provided to the bidder s on the terms and conditions set out in this RFP document and all other terms and conditions subject to which such information is provided This RFP is neither an agreement nor an offer and is only an invitation by Bank to the interested parties for submission of bids The purpose of this RFP is to provide the bidder s with information to assist the formulation of their proposals This RFP does not claim to contain all the information each bidder may require Each bidder should conduct its own investigations and analysis and should check the
2. PROFORMA FOR PERFORMANCE ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA STATEMENT FOR A PERIOD OF LAST 3YEARS NAME OF BID NAME OF FIRM ANNEXURE VII Order Placed by Full Address of Purchaser Order No and Date Description and Quantity of ordered Equipment Date Completion of As per contract Actual Remark reason for late delivery Performance of equipment Attach certificate from customer Signature Seal of Company Page 40 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA COMMERCIAL OFFER TABLE FOR DECIDING L 1 BIDDER FOR Desktop amp Peripherals Ite ms ANNEXURE VIII Items Description Make Mo del Unit Rate INR b Desktop All in one Desk top with i3 processor with Windows 7 or higher Normal Desktop with i3 processor with Windows 7 or higher Normal Desktop with AMD processor with Windows 7 or higher Dot Printers Matrix 1 24 pin 80 col 225cps 10 cpi Model1 Model2 2 24 pin 136 col 300cps 10 cpi Model1 Model2 High Printers speed 24 Pin 136 col 400cps 10 cpi Model1 Model2 24 Pin 136 col Model1 Page 41 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA 550cps 10 Model2 cpi Model2 Pass Book 24 Pin 94 Model1 P
3. OEM 9001 2008 Desktop Windows OS Certified DMI 2 0 Compliant Energy Star 5 0 UL FCC amp ROHS ERTL ETDC compliances at par will be accepted Equivalent Indian certifications will also be accepted Certificate Certificate of Authenticity of Windows should be supplied which should mention OEM name Page 27 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA Technical Specification of Normal Laptop with WINDOWS 7 8 Make Model System weight Maximum 2 5 kgs including battery Motherboard technology Intel chipset based OEM motherboard Chipset Intel 7 Series 3rd Generation chipset or higher Processor conduct Intel Core i5 2430M Processor 2 53 GHz with 3MB L3 Cache or higher LAN Intel Integrated 10 100 1000 Mbps port Storage 500 GB HDD or higher SMART SATA 5400 rpm HDD with three partitions CD DVD DVD RW drive Memory 4 GB DDR3 RAM expandable up to 8 GB Flash Bios Plug and play Display Resolution 14 WXGA MS Office Vendor will load MS Office Professional or any other version as per requirement of bank Media License to be arranged by the bank Thermal Surface Temperature of the laptop should not exceed 8 C beyond the ambient temperature while operational Certifications Energy Star 5 0 Certified ROHS Compliant Multimedia Integrated Multimedia capabilit
4. 3 Processor Intel Core i5 2540M Processor 2 6 GHz with 3MB L3 Cache or higher 4 LAN Intel Integrated 10 100 1000 Mbps port 5 Memory 4 GB DDR3 RAM expandable up to 8 GB 6 Flash Bios Plug and play 7 Display Resolution 14 Plus or minus 1 LED backlit Display 8 Graphics Min 1 GB or above Dedicated Shared video memory 9 HDD with recovery 500 GB HDD or higher SMART SATA 5400 rpm CD DVD HDD with three partitions 10 Optical drive DVD RW drive 11 Battery 6 cells battery with minimum 4 hours backup or higher 12 Wireless Connectivity WLAN and Bluetooth compliant 13 Multimedia Integrated Multimedia capabilities with Speaker and Mic 14 Webcam Integrated Webcam 1 3 MP HD or higher 15 System weight Maximum 2 5 KGs including battery or lower 16 I O Ports 3 USB Universal Serial Bus 1VGA 1HDMI 1RJ45 Jack 1 DC in Jack 1 Mic in 1 Headphone out Jack 17 3G Card Slot Inbuilt 3G Card Slot 18 Input devices Ergonomically designed Keyboard and integrated touchpad 19 OS Microsoft Windows 7 8 Professional or higher as applicable preinstalled 20 TPM chip For enabling Bit locker facility in Window Fingerprint reader Optical 21 Software Acrobat reader latest version Freeware 22 Vendor will load latest version of Symantec software Commercially available License will be arranged by the bank 23 Certifications Energy Star 5 0 Certified ROHS Compliant ISO 9001 ISO 14001 24 Warranty and AMC Comprehensive on site warranty of
5. Printers Scanners gt MS Office Lite The term Bank or Banks in this RFP is to be used for Allahabad UP Gramin Bank This RFP is being issued on behalf of our bank The RFP document is not a recommendation offer or invitation to enter into a contract agreement or any other arrangement in respect of the services The provision of the services is subject to observance of selection process and appropriate documentation being agreed between the Bank and successful bidder as identified by the Bank after completion of the selection process This invitation of Bids is open to all Original Equipment Manufacturers OEMs of Desktop Laptop Server having presence in India or their Authorized Representative in India provided firms fulfil the minimum qualification criteria as mentioned in bid document Annexure Ill In case of authorized representative a letter of authorization to this effect from OEM must be furnished Either the Indian agent on behalf of the OEM or OEM itself can bid but both cannot bid simultaneously for this tender If an agent submits bid on behalf of the OEM the same agent shall not submit a bid on behalf of another OEM 1 2 For Respondent Only The RFP document is intended solely for the information of the party to whom it is issued the Recipient or the Respondent i e Government Organization PSU limited Company and no other person or organization 1 3 Confidentiality The RFP document is con
6. modify the Bidding Documents through amendments at the sole discretion of the Bank All amendments shall be uploaded on the Banks websites www allahabadgraminbank in_ and will be binding on all who are interested in bidding In order to provide prospective Bidders a reasonable time to take the amendment if any into account in preparing their bid the Bank may at its discretion extend the deadline for submission of bids 9 CONTACTING THE PURCHASER Any effort by a bidder to influence the Purchaser in evaluation of the bid bid comparison or contract award decision may result in the rejection of the Bidders bid Purchaser s decision will be final and without prejudice and will be binding on all parties 10 MODIFICATION AND WITHDRAWAL Bids once submitted will be treated as final and no further correspondence will be entertained on this No bid will be modified after the deadline for submission of bids No Page 11 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA bidder shall be allowed to withdraw the bid if bidder happens to be successful bidder 11 PERIOD OF VALIDITY Bids shall remain valid for a period of 7 months from the date of bid opening prescribed by the Purchaser A bid valid for shorter period shall be rejected by the purchaser as non responsive 12 DEADLINE FOR SUBMISSION OF BIDS Bids must be submitted not later than the specified date and time mentioned in the Bid Document If specifi
7. 36 months from the date of installation And AMC for 2 years i e 2 years Post Warranty 25 Laptop Bag OEM Laptop bag Page 29 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA Microsoft office lite specifications 1 MS Office MS Office MS Word MS Outlook MS Power Point MS Excel SPECIFICATIONS 1 Norton Symantec McAfee Quick heal Pre installed e trust Please specify any other Bidders should quote for two make models for all the printers and scanners under each line item Bank will be free to choose any of the models depending upon its requirement at the approved rates All the printers scanners should be USB based Page 30 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA ANNEXURE II TERMS AND CONDITIONS 1 ACCEPTANCE CANCELLATION OF ORDER If the vendor fails to deliver and or install the equipment within the stipulated time schedule or the extended date communicated by the Bank it will be a breach of contract Bank reserves its right to cancel the order in the event of delay in delivery installation commissioning of equipments 2 TAXES The prices are inclusive of all charges Taxes Statutory levies etc except Sales Tax VAT Octroi Entry Tax Service Tax which will be paid on actual basis The Excise Custom duty will however have to be mentioned separately in the invoice and the bank ma
8. Money in the form of Demand Draft Bank Guarantee Any other document indicating the feature of the product 10 ISO Certification document 11 Undertaking from authorized signatory certifying that all the components parts assembly etc used inside the company products Hardware are new and original 12 Power of attorney 13 Last four years audited balanced sheet and profit and loss account statement Commercial bids S I No Documents Attach in Bid Yes No Page No From To Commercial bids as per Annexure Vill Page 45 of 45
9. accuracy reliability and completeness of the information in this RFP and where necessary obtain independent advice Bank makes no representation or warranty and shall incur no liability under any law statute rules or regulations as to the accuracy reliability or completeness of this RFP Bank may in its absolute discretion but without being under any obligation to do so update amend or supplement the information in this RFP Page 4 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA Bidder s Undertaking The General Manager Allahabad UP Gramin Bank Head Office D M Colony Civil Lines BANDA Sir Reg Undertaking of Authenticity for PCs Laptops Thin Clients Printers Scanners MS Office Standard Ref Our bid for supply installation and maintenance of PCs Laptops Thin Client Printers Scanners MS Office Standard With reference to the above items being quoted by us vide your tender cited above We hereby undertake that all the components parts assembly used in the above mentioned hardware items shall be original and new components parts assembly software only from respective OEMs of the products and that no refurbished duplicate second hand components parts assembly are being used or shall be used Further the software system used will be authorized licensed In case of default unable to comply with above at the time of delivery or during installation for the IT Hardware So
10. be specified Must be specified All relevant product brochure and Model manual must be submitted Print Head 24 Pins Print Modes amp Direction Draft Highspeed Draft and LQ Bi directional Logik seek Print attribute Bold Italic Underline Superscripting and subscripting Print Speed Draft Minimum 300 cps at 10cpi Print width 136 columns or more Bi Directional Parallel Additional Serial Port Interface or I O Interface USB Port gt 200 Million Characters 10 CPI Draft Mode with 33 Print Density at 25 duty cycle or gt 200 Million Dots per Printer Head Life pin gt Million Characters 10 CPI Draft Mode with 33 Print Printer Ribbon Life Density at 25 duty cycle gt 8000 POH 10 CPI Draft Mode with 33 Print Density MTBF at 25 duty cycle Noise Level lt 55 dba from 1 Meter Distance Buffer Memory Minimum 256 KB Window XP or 7 8 Windows server 2000 Windows Server 2008 or higher Both 32 amp 64 bit windows 14 Drivers 7 8 Linux RedHat ISO 9001 2000 and ISO 14000 Certificate with current 15 Certification validity for OEM Pass Book Printer S No Parameter Specification Required Make Must be specified Must be specified All relevant product brochure and Model manual must be submitted Print Head 24 Pins Print Modes amp Draft amp LQ Condensed Double H W Graphics Bit Image Direction mode Bidirectional Printing with logic seek Print a
11. e g 60 month warranty plus 3 months Vendor will have to submit the PBG within 10 days after signing of rate contract with respective bank s In case vendor fails to perform the contract Bank shall invoke the Bank Performance Guarantee to recover penalty damages AUPGB shall return the EMD Money without interest to un successful bidders on completion of rate approval process whereas EMD of successful bidder will be returned without interest on submission of the Performance Bank Guarantee to banks and after receiving of confirmation from banks 15 PURCHASERS RIGHT TO ACCEPT OR REJECT ANY BID OR ALL BIDS The purchaser reserves the right to accept or reject any bid and annul the bidding process or even reject all bids at any time prior to award of contract without thereby incurring any liability to the affected bidder or bidders or without any obligation to inform the affected bidder or bidders about the grounds for the purchaser s action The purchaser reserves the right to accept or reject any technology proposed by the vendor The purchaser reserves the right to select more than one vendor keeping in view its large requirements 16 RELIABILITY Since the equipment shall be installed at critical sites the equipment so offered should be robust and reliable 17 REVELATION OF PRICES The prices in any form or by any reasons should not be disclosed in the technical or other parts of the bid except in the commercial bid Failure to do so wil
12. items for which delivery is delayed For this purpose delivery means delivery of all the ordered equipment including interface cables at the site along with the set of document CDs on Page 31 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA operational use of the equipment one set of cartridge tapes CD ROM containing the original system software and all the relevant documentation of the system add on utilities as specified in the orders 6 INSURANCE Bidder will get the Insurance cover for all risk up to the delivery and Installation of the system The cost of the same will be borne by the bidder Bidder has to submit a copy of the bills so that the Bank may get a new insurance cover after stipulated delivery period of the system in case installation is delayed due to Bank 1 The insurance shall be in an amount equal to 110 percent of the value of the Products from Warehouse to final destination on All Risks basis including War Risks and Strikes valid for a period not less than 3 months after installation and commissioning and issue of acceptance certificate by the Bank 2 Should any loss or damage occur the Supplier shall a initiate and pursue claim till settlement and b promptly make arrangements for repair and or replacement of any damaged item s irrespective of settlement of claim by the underwriters 7 WARRANTY Bidder shall provide comprehensive on site Three year warranty for PCs
13. rejected and or returned unopened to the Bidder 25 CONTENTS OF DOCUMENTS TO BE SUBMITTED Documents required in Technical Bid Sealed Cover Compliance of Technical specification of Banks requirements as per technical specifications indicated as per Annexure Acceptance of the term and conditions as contained in Annexure Il Supporting documents in respect of minimum qualification criteria as per Annexure Ill Bidders Information as per format as per Annexure IV Acceptance of Compliance Statement Annexure V Service Support set up details as per Annexure VI Performance Statement as per Annexure VII OEM Letter as per Annexure IX Document as per Checklist Annexure X ISO Certification document Page 15 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA Audited balance sheet and profit amp loss account statement for 2010 11 2011 12 amp 2012 13 Any other document indicating the feature of the product Bid Earnest Money in the form of Demand Draft Bank Guarantee Please mention the company name at the back of DD e Copy of Board of Resolution for the authorized person e Bidder has to provide All India toll free contact number for lodging the complaints and submit the escalation matrix chart e Commitment certificate for service support duly signed by the Company Secretary Director of the company Unconditional Undertaking for acceptance of all terms and condition mentioned in the RFP docu
14. repetitive hardware failure two or three times in a quarter it shall be replaced by equivalent new equipment by bidder at no extra cost to Bank Providing of all deliverables under the rate contract shall be the sole responsibility of the approved vendor s Bank will not be responsible for any delays violation from third party OEMs 8 ANNUAL MAINTENANCE CONTRACT Bidder shall provide maintenance Preventive and corrective service of all equipments part of machines and arrange for spare parts for a minimum period of 2 years post warranty for all items AMC rate will be 5 of the hardware cost AMC for particular item will be awarded annually AMC charges will not be paid in advance and will be paid on quarterly basis on completion of the particular quarter The scope of AMC will be same as warranty clause In case vendor not provides satisfactory AMC bank have the option to deduct the penalty as mentioned in scope of work 9 PENALTIES gt SYSTEM UP TIME Bidder has to guarantee minimum uptime of 97 during warranty and AMC to be calculated quarterly For calculation of uptime bank will consider business hours between 9 am to 6 pm except For s the calculation will be based on 24X7 in all days of year It will be calculated on quarterly basis Bank will charge penalty in case of not meeting the uptime requirements For every fall of 1 up time charges will be deducted 10 of the AMC subject to a maximum of 50 of AMC amount of
15. site visits of their facilities to asses and satisfy itself on manufacturing supply chain and Page 16 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA support capabilities of the bidders 28 Country of Origin All goods and related services to be supplied under the Contract shall have their origin in eligible source countries as per the prevailing Import Trade Control Regulations in India For purposes of this clause origin means the place where the goods are mined grown or manufactured or produced or the place from which the related services are supplied Goods are produced when through manufacturing processing or substantial and major assembly of components a commercially recognized product results that is substantially different in basic characteristics or in purpose or utility from its components Standards The Products and or System supplied under this Contract shall conform to the Industry standards and those mentioned in the TFS and when no applicable standard is mentioned to the authoritative standards appropriate to the country of origin of products Such standards shall be the latest issued by the institution concerned 29 Procedure for finalizing L1 Vendor The Bidders may quote for all the items required by the Bank Evaluation will be done based on prices quoted as mentioned in commercial offer The final lowest bidder shall be short listed based on the basis of Cost of each hardware
16. ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA REQUEST FOR PROPOSAL RFP FOR Rate approval supply installation amp maintenance of PCs Laptops Thin Client Printers Scanners MS Office Word Excel PowerPoint Outlook for Banks branches ALLAHABAD UP GRAMIN BANK HEAD OFFICE D M Colony CIVIL LINES BANDA UP 210 001 Board No 05192 220109 221096 Extn 239 Fax 05192 221463 Page 1 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA TABLE OF CONTENTS Sr Subject Page No No 1 Bid Details 3 2 Bidder s Undertaking 5 3 Introduction 7 4 Project Details 8 5 Scope Of Work 9 6 Technical Specifications Of Desktops Laptops And Peripherals 23 7 Term And Conditions Annexure ll 31 8 Pre Qualification Criteria For Bidders Annexure lll 35 9 Bidders Information Annexure lV 37 10 Compliance Statement Annexure V 38 11 Service Support Details Annexure VI 39 12 Performance Statement Annexure VII 40 13 Commercial Statement Annexure VIII 41 14 OEM letter Annexure IX 44 15 Check List Annexure X 45 Following terms are used in the document interchangeably to mean 1 Bank Banks means Allahabad UP Gramin Bank 2 RFP means this RFP document 3 Recipient Respondent and Bidder means Respondent to the RFP document 4 OEMs means Original Equipment Manufactur
17. ES BANDA Annexure IX The General Manager Allahabad UP Gramin Bank Head Office D M Colony Civil Lines BANDA Sir Reg Bid submitted by our Supplier for RFP for PCs Laptops Printers Scanners MS Office With reference to PCs Laptops Printers and Scanners of our company make being quoted by our supplier vide your tender cited above we undertake as under We system OEM name take full responsibility of both Parts amp Service SLA as per the content of this RFP even if there is any defect by our authorized Supplier Service Centre Reseller SI etc Date Place Yours faithfully Signature of Authorized Signatory Name of Signatory Designation Seal of Company Page 44 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA Check List Technical Bids Annexure X SI No Documents Attached in Bid Yes No Page No From To Technical Offer indicating compliance to the Bank s requirements as per Technical specifications Annexure Acceptance of the terms and conditions as contained in Annexure Il Supporting documents in respect of minimum qualification criteria as per Annexure Il DA Bidders Information as per format as per Annexure IV Compliance Statement Annexure V Service Support Details as per Annexure VI Performance Statement as per Annexure VII CO N o1 OEM letter as per Annexure IX Bid Earnest
18. Monitor Non touch screen size 18 5 or higher OEM color monitor asset controlled Energy Star 5 0 TCO 05 or higher for entire system 12 Keyboard Mechanical Keyboard with 13 Mouse Optical USB Mouse 14 BIOS Flash Bios 15 Ethernet Port Embedded Auto Sensing gigabit LAN with WOL amp PXE 16 Recovery and back up Bundled S w for Data Recovery S w 17 Operating System Microsoft Windows 7 8 Professional or higher as applicable preinstalled 18 Components for IE 8 0 or higher with full JVM and link web shall be Finacle other loaded and configured as requirement of software access Finacle other software application in the branches 19 Security Kensington slot on chassis for physically securing the chassis Serial amp USB Interface Control Power On Password Setup Password Memory Change Alert functionality 20 Manageability Manageability features like Asset tracking BIOS HDD Memory O S Information BIOS Serial Number Model and Manufacturer 21 Compliance OEM 9001 2008 22 Certificate Desktop Windows OS Certified DMI 2 0 Compliant Energy Star 5 0 UL FCC amp ROHS ERTL ETDC compliances at par will be accepted Equivalent Indian certifications will also be accepted Certificate of Authenticity of Windows should be supplied which should mention OEM name Certificate of Authenticity of Windows should be supplied which should mention OEM name Normal Traditional Desktop 1 Processo
19. No Parameter Specification Required 1 Make Must be specified Must be specified All relevant product brochure and 2 Model manual must be submitted 20 PPM or more A4 pages 5 print average coverage 3 Print Speed at 600X600dpi Normal printing at 600X600 dpi best Quality printing at 4 Resolution true 1200X1200 dpi or higher 5 First page out Less than 8 second Paper input feed 6 tray capacity 250 sheet or more Paper output tray 7 capacity Minimum 125 sheet Plain paper of A4 Letter Executive Legal Envelopes of 8 Paper Handling different size labels Transparencies Page 24 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA Processor speed 400 MHz or higher Buffer Memory 32 MB or more I O interface USB2 0 3 0 Noise Level lt 55 dba from 1 Meter Distance Consumable yield in pages Must be specified as number of A4 pages 5 print coverage at 600X600 dpi for seperately for starter Economic and Regular Full Toner amp Drum Or Toner cum drum as the case be Certification Energy star compliant ISO 9001 2000 and ISO 14000 Certificate with current validity for OEM Duty Cycle gt 15 000 pages per month A4 pages 5 print coverage at 600X600 dpi Drivers Window XP or 7 8 Windows server 2000 Windows Server 2008 or higher Both 32 amp 64 bit windows 7 8 Linux RedHat Scanners 1 Resolution in dpi 600x600 Flatbed scanner ADF network 15p
20. Printers Scanners MS Office and three years for Laptops including battery and adapter from the date of complete installation of ordered system s The bidder shall be fully responsible for the warranty for all equipments accessories spare parts etc against any defects arising from design material manufacturing workmanship or any act or omission of the manufacturer and or bidder any defect that may develop under normal use of supplied equipment during warranty period Warranty should not become void if the purchaser buys any other USB based peripherals hardware from third party and installs it However the warranty will not apply to such hardware items installed Warranty should cover the following a The equipment should be attended within Twenty four hours of receipt of complaint Excluding travelling time In case the downtime is to be more than 3 days the vendor has to make immediate arrangement for standby system item The replaced equipment should be installed so that normal job of the purchaser may not hamper Warranty would cover updates maintenance patches bug fixes available from the original software vendor for system software amp firmware patches bug fixes if any for hardware c The bidder will obtain written acknowledgement from purchaser after Page 32 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA completion of warranty period for successful sign off of warranty period d In case of
21. TES All disputes or differences whatsoever arising between the parties out of or in relation to the construction meaning and operation or effect of these Tender Documents or breach thereof shall be settled amicably If however the parties are not able to solve them amicably the same shall be settled by arbitration in accordance with the applicable Indian Laws and the award made in pursuance thereof shall be binding on the parties The Arbitrator Arbitrators shall give a reasoned award Any appeal will be subject to the exclusive jurisdiction of courts at Banda The Bidder shall continue work under the contract during the arbitration proceedings unless otherwise directed in writing by the Bank or unless the matter is such that the work cannot possibly be continued until the decision of the arbitrator or the umpire as the case may be is obtained The venue of the arbitration shall be Banda Page 19 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA 34 USE OF CONTRACT DOCUMENTS AND INFORMATION The supplier shall not without the purchaser s prior written consent make use of any document or information provided by Supplier in Bid document or otherwise except for purposes of performing contract 35 ASSIGNMENT The supplier shall not assign in whole or in part its obligations to perform under the contract except with the Purchaser s prior written consent 36 PREDISPATCH INSPECTION The bank or a govt approve
22. d agency shall be free to carry out pre dispatch inspection as and when required The bidder shall make all necessary arrangement for this purpose Bank will also conduct the random acceptance testing of select Desktops Thin Clients etc to ascertain their configuration and quality 37 DELAY IN THE SUPPLIER S PERFORMANCE Delivery of the goods and performance of the Services shall be made by the supplier in accordance with the time schedule specified by purchaser Any delay in performing the obligation by the supplier will result in imposition of liquidated damages and or termination of rate contract for default 38 LIMITATION OF LIABILITY Vendor s aggregate liability under the contract shall be limited to a maximum of the contract value This limit shall not apply to third party claims for a IP Infringement indemnity b Bodily injury including Death and damage to real property and tangible property caused by vendor s gross negligence For the purpose for the section contract value at any given point of time means the aggregate value of the purchase orders placed by bank on the vendor that gave rise to claim under this tender Vendor shall not be liable for any indirect consequential incidental or special damages under the agreement purchase order 39 DETAILS OF LICENSES The Successful bidder must furnish a list of all the licenses number of all the software supplied by the vendor along with a COA Certificate of authentic
23. dor provided the L 2 vendor agrees to supply the machines at the same rates as quoted by L 1 vendor However if the L 2 vendor does not agree to the above condition or not interested Bank at its discretion may give 40 to L 3 vendor provided the vendor agrees to supply the machines at the same rates as quoted by L 1 vendor The decision of splitting as above will be at the sole discretion of the Bank and the Bank may or may not implement the splitting 15 Not withstanding anything contained herein above in case of any dispute claim and legal action arising out of this RFP the parties shall be subject to the jurisdiction of courts at Banda India only Page 34 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA ANNEXURE III PRE QUALIFICATION FOR BIDDERS for PCs Laptops Thin Clients Printers Scanners MS Office The minimum qualification criteria for the bidders is as under Pre Qualification Criteria Compliance Detail of proof Yes No Attached i The bidder should be either Original Equipment Manufacturer OEM or one of their authorized representatives in India In case of authorized representative a letter of authorization to this effect from OEM must be furnished in accordance with the format provided in Annexure IX The bidder should have supplied computer hardware s during the last accounting in at least three banks The turnover of the bidder should be minimum Rs 10 Crore in th
24. e last accounting year for computer hardware The bidder should have positive Net worth company for at least last two accounting years i e 2011 12 amp 2012 13 Minimum Net worth should be 1 crore Only OEM s or their Principal agents itself can submit bid but both cannot bid simultaneously The OEM Principal Agent must be engaged in manufacturing supply of PCs Laptops Thin Clients Entry Level Server Printers Scanners MS Office for at least last two years in India Bidders may certified that they have not been blacklisted by any public sector banks Page 35 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA vii The bidder should have presence in the Regions viii The bidder should have support offices Support Centers with necessary support infrastructure for maintenance of PCs Laptops Thin Clients Printers Scanners at Regional Office level The bidder shall submit the complete list of such support Offices Support Centers Signature Seal of Company Page 36 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA Annexure lV Bidders Information Name Constitution Address Names amp Addresses of the Partners if applicable Contact Person s Telephone Fax e mail Number of years of experience in business of the product for which the bidder is bidding Please give brief financial particulars of your firm fo
25. ea has been divided into Ten Regional Offices Total tentative Requirement The estimated tentative requirement of items for the year is as follows e The above requirements are indicative and may vary as per actual needs SI Items Description All Region No Total Desktop Normal Desktop with i3 processor or higher with Windows 7 8 or higher Normal Desktop with AMD processor with Windows 7 8 or higher Thin Client Page 8 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA Pass Book Printers Scanners Laser Standalone Printers Laser Printer simplex Printing Dot Matrix Printers Monitor 18 5 LED LCD Laptop with WINDOWS 7 8 MS Office Word Excel Outlook PPT 4 SCOPE OF WORK Part of Agreement with bank To provide PCs Laptops Thin Clients Printers Scanners MS Office Word Excel PowerPoint Outlook at different Regional Office Branch es identified by the bank Vendors may provide Linux freeware open office adobe reader and other freeware softwares as per requirement of users at no extra cost Configuration will include IP Setting browser settings for CBS migration of data from old PC to new PC and configuration of add on devices such as printers Scanners etc The hardware vendor will also coordinate with Networking and application vendors and provide the necessary assistance for succes
26. ed date of submission of bids being declared a holiday for the Purchaser the bids will be received up to the specified time in the next working day The Purchaser may at its discretion extend this deadline for submission of bids by amending the bid documents in which case all rights and obligations of the Purchaser and bidders previously subject to the deadline will thereafter be subject to the deadline extended All the correspondence bid should be addressed to Bank at the following address The Chief Manager Allahabad UP Gramin Bank Data Centre Shalimar Titanium Crporate Park Vibhuti Knand Lucknow 226 010 Page 12 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA 13 BID EARNEST MONEY Bidders have to submit the Bid Earnest Money in the form of Demand Draft Bank Guarantee favouring ALLAHABAD UP GRAMIN BANK payable at Banda The bidder s has to submit separate EMD amount for each cluster that they are bidding for The EMD amount will be Rs 2 Lacs In case of unsuccessful bidder EMD will be returned on completion of procurement process and no interest will be payable on EMD amount 14 PERFORMANCE BANK GUARANTEE PBG Approved vendor s shall submit the performance bank guarantee of 20 of total order value per cluster as per requirement finalized by bank at the time of signing of rate contract with respective vendor s The performance bank guarantee would be valid up to 3 months post warranty period
27. ers 5 Tender means RFP response documents prepared by the bidder and submitted to Bank 6 Purchaser means Bank Page 2 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA Bid Details Date of commencement 03 09 2013 of Last date and time for 23 09 2013 16 00 Hrs download Last date and time for bid From 24 09 2013 16 00 submission Hrs Last date and time for 24 09 2013 16 00 Hrs submitting the technical supporting documents Date and Time of Technical 24 09 2013 16 00 Hrs Bid Opening Place of opening of Bids Allahabad UP Gramin Bank Data Centre Shalimar Titanium Park Block C Vibhuti Khand Gomti Nagar Lucknow 226010 Address for communication As above Tel 0522 2728917 Fax 0522 2728895 Cost of RFP Rs 5000 Five Thousand _ only Non Refundable in the form of Demand Draft in favor of Allahabad UP Gramin Bank payable at Banda The Draft should be submitted along with technical bid at the time of bid submission The EMD amount has to be submitted in the form of Demand Draft or Bank Guarantee in favour of Allahabad UP Gramin Bank payable at Banda The EMD should be submitted with technical bid at the time of bid submission The details of the EMD amount are provided in the clause Earnest Money Deposit under Project Details and Scope of Work In case of unsuccessful bidder EMD will be returned after completion of the bid process without interest
28. fication amp signatures Vendor has to undertake BIOS upgrade wherever the requirement is felt by the Bank Bidder should specify various infrastructure requirements which need to be provided for commissioning and smooth functioning of the equipment This will include site requirements power cables connectors network cards ports UPS environmental conditions illumination etc 4 COST OF BIDDING The Bidder shall bear all the costs associated with the preparation and submission of its bid hereinafter referred to as the purchaser will in no case be responsible or liable for these costs regardless of the conduct or outcome of the bidding process 5 BIDDING DOCUMENT The Bidder is expected to examine all instructions forms terms and conditions and technical specifications in the Bidding Documents Failure to furnish all information required by the Bidding Documents or submission of a bid not substantially responsive to the Bidding Documents in every respect will be at the Bidders risk and may result in the rejection of its bid Bidder should strictly submit the bid as per RFP failing which the bid will be rejected as non responsive 7 AUTHENTICATION OF ERASURES OVERWRITING ETC Any inter lineation erasures or overwriting shall be valid only if the person s signing the bid initial s them 8 AMENDMENT OF BIDDING DOCUMENTS At any time prior to the last Date and Time for submission of bids the Bank may for any reason
29. fidential and is not to be disclosed reproduced transmitted or made available by the Recipient to any other person The RFP document is provided to the Recipient on the basis of the undertaking of confidentiality given by the Recipient to Bank Bank may update or revise the RFP document or any part of it The Recipient accepts that any such revised or amended document will be subject to the same confidentiality undertaking Page 7 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA The Recipient will not disclose or discuss the contents of the RFP document with any officer employee consultant director agent or other person associated or affiliated in any way with Bank or any of its customers or suppliers without the prior written consent of Bank for this RFP Project Details And Scope of Work 2 Project Background Allahabad UP Gramin Bank is going to open approximately 100 new Branches in this financial year amp will require sufficient no of Computer hardware amp peripherals as well as replacement of old amp obsolete hardware floating the RFP for rate contract for PCs Laptops Thin Client Printers Scanners MS Office Standard The above items are as follows Desktops Thin Clients Printers Scanners Laptops MS Office MS Word MS Outlook MS Power Point MS Excel 3 Requirement The Banks intend to select bidder s to provide PCs Laptops Printers Scanners amp MS Office The whole Operational ar
30. for a minimum period of 6 years Cost of parts shall be borne by the vendor s Comprehensive annual maintenance contract has to be entered with bank with approved vendor s as per RFP terms without any exception Bidder has to guarantee minimum uptime of 97 during warranty and AMC as per the terms and condition in the RFP and shall execute service level agreement for the same with the individual banks iv The maintenance service under the warranty and AMC period shall be rendered from 9 AM to 6 PM except the support will be provided 24X7 in all days of year Vendor shall attend the maintenance work within 24 hours in semi urban and rural areas from the time of receipt of complaint Penalty for delay will be computed 5 of the AMC for each day of default subject to a maximum of 50 of AMC amount of the hardware for the quarter The penalty amount for the hardware will be recovered from the quarterly AMC payment by the bank In case the downtime is to be more than 3 days the vendor has to make immediate arrangement for standby system item i For calculation of uptime bank will consider business hours between 9AM to 6 PM except for Sunday Page 10 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA xvii Vendor will provide the configuration specification report for the PCs Laptops Thin Client Printers Scanners MS Office and present the printout of same along with installation report to the branch office for their veri
31. ftware already billed we agree to take back the supplied items without demur if already supplied and return the money if any paid to us by you in this regard We also undertake full responsibility of both Parts amp Service SLA as per the content even if there is any defect by our authorized Service Centre Reseller SI etc Date Place Yours faithfully Signature of Authorized Signatory Name of Signatory Designation Seal of Company Page 5 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA The General Manager Allahabad UP Gramin Bank Head Office BANDA Sir Reg Our bid for PCs Laptops Thin Client Printers Scanners MS Office Standard We submit our Bid Documents herewith We understand that e You are not bound to accept the lowest or any bid received by you and you may reject all or any bid e f our Bid for the above job is accepted we undertake to enter into and execute at our cost when called upon by the purchaser to do so a contract in the prescribed form with respective banks Unless and until a formal contract is prepared and executed this bid together with your written acceptance thereof shall constitute a binding contract between us If our bid is accepted we are to be jointly and severally responsible for the due performance of the contract You may accept or entrust the entire work to one Bidder or divide the work to more than one bidder without assigning any reason or giving an
32. ies with Speaker Mic combo and Webcam 1 3 mp HD or higher Ports 3 or more USB or 2 USB Ports and 1 HDMI Mini DP port 1 VGA port for presentation with projector and Accessory battery connector Input devices Ergonomically designed Internet Keyboard and integrated touchpad Software Acrobat reader latest version Freeware AntiVirus Preinstalled amp Norton McAfee e trust amp other software Software latest Version with 3 years MS Office Vendor will load MS Office Professional or any other version as per requirement of bank Media License to be arranged by the bank Battery 6 cells battery with minimum 4 hours backup or Higher 23 Wireless WLAN and Bluetooth compliant 24 OS Microsoft Windows 7 8 Professional or higher as applicable preinstalled 25 Certifications Energy Star 5 0 Certified ROHS Compliant ISO 9001 ISO 14001 26 Warranty and AMC Comprehensive on site warranty of 36 months from the date of installation And AMC for 2 years i e 2 years Post Warranty 27 Laptop Bag OEM Laptop bag Page 28 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA Technical Specification of Laptop with WINDOWS 7 8 1 Motherboard Intel OEM motherboard technology 2 Chipset Intel 7 Series chipset or higher
33. items separately However L1 will be decided on the basis of net total of the price evaluation normalisation as quoted in the Price 30 PRELIMINARY EXAMINATION The Purchaser will examine the commercial bids to determine whether they are complete whether any computational errors have been made whether required information has been provided as underlined in the bid document whether the documents have been properly signed and whether bids are generally in order Bids from agents without proper authorization from the manufacturer as per the authorization form shall be treated as non responsive and will be out rightly rejected Arithmetic errors will be rectified on the following basis If there is a discrepancy between unit price and the total price that is obtained by multiplying the unit price and quantity the unit price shall prevail and total price shall be corrected If there is discrepancy between words and figures the amount in the words will prevail The bid determined as not substantially responsive will be rejected by the purchaser Page 17 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA 31 SIGNING OF CONTRACT The successful bidder s shall be required to enter into a contract with bank after rate approval according to the terms and conditions of the RFP within 30 days of the award of the tender on the basis of the Tender Document the Tender Response of the successful bidder the letter of acce
34. iterature Operating manuals General Specifications Certificate of confirming Standards issued by IBA IDRBT UIDAI RBI GOI etc Operator Reference manuals for each operator task Messages manuals Documentation on troubleshooting Help Desk supports 24x7 hrs RRRRRAR For the System amp Other Software the following will apply The Supplier shall provide complete and legal documentation of subsystems licensed operating systems licensed system software licensed utility software and other licensed software s The Supplier shall also provide licensed software for all software products whether developed by it or acquired from others The Supplier shall also indemnify the Bank against any levies penalties on account of any default in this regard In case the primary vendor is coming with a software which is not his propriety software then the primary vendor must submit evidence in the form of agreement he has entered into with the software vendor which includes support from the software vendor for the proposed software for the full period required by the Bank 40 FORCE MAJEURE Notwithstanding the above provisions the successful bidder shall not be liable for penalty or termination for default if and to the extent that it s delay in performance or other failure to perform its obligations under the contract is the result of an event of force majeure For purposes of this clause force majeure means an event beyond the cont
35. ity from respective OEMs This must be submitted along with the invoices 40 Manuals 1 Before the products system is are taken over by the Bank the Supplier shall supply technical systems manuals for all hardware amp software supplied and for all interfaces etc Operation and maintenance manuals for all systems and applications systems covering at least the operations needed to start run the system during operational day close restore archive recover from failures to be provided by the vendor User manuals for all Bank Branches for all modules to be provided for by the vendor The manuals shall be in English or Hindi Page 20 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA 2 Unless and otherwise agreed the products and equipment shall not be considered to be completed for the purpose of taking over until such manuals have been supplied to the Bank 3 The Supplier shall provide one set of Design Manual System Manual User Manual and Security Manual for the Hardware Application Software including documentary proof of certification of standards amp materials with full warranty of the offered deployed Desktop Laptop Thin Clients Scanners Printers etc The Supplier shall also provide one Soft copy of each of the Manuals Soft and Hard copy User manuals shall be provided commensurate with number of installations of Products in the Bank 4 Documentation should be comprehensive amp include Product L
36. l make the bid liable to be rejected Page 13 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA 18 CLARIFICATIONS OF BIDS To assist in the examination evaluation and comparison of bids the purchaser may at its discretion ask the bidder for clarification The response should be in writing and no change in the price or substance of the bid shall be sought offered or permitted 19 BIDDING PROCESS TWO STAGES For the purpose of the present job a two stage bidding process will be followed The response to the present tender will be submitted in two parts e Technical bid Part l e Commercial bid Part ll The bidders will have to submit technical bid supporting documents amp Commercial bids in physical form only a TECHNICAL BID Part I The bidder will have to submit the Technical Bid in sealed envelopes duly super scribing RFP for supply installation amp maintenance of PCs Laptops Thin Client Printers Scanners and MS Office TECHNICAL BID TECHNICAL BID will also contain all the documents mentioned in the RFP All the Annexure should be duly signed and sealed TECHNICAL BID will NOT contain any pricing or commercial information at all Technical bid documents with any commercial information will be rejected In the first stage only TECHNICAL BIDs will be opened and evaluated Only those bidders satisfying the technical requirements as determined by the Bank and accepting the ter
37. ment e Undertaking from Company Secretary Director of the company certifying that all the components parts assembly etc used inside the company products hardware is new and original Note All pages of the bid documents must be signed by authorized person All pages of the bid documents should be numbered in serial order i e 1 2 sae in Commercial Bid Sealed Cover e Commercial bids as per Annexure VIll 26 BID OPENING AND EVALUATION In the event of the specified date of bid opening being declared a holiday for purchaser the bids shall be opened at the specified time and place on next working day Those bidders satisfying the technical requirements as determined by the Bank and accepting the terms and conditions of this document shall be declared technically qualified and will be eligible for commercial stage of evaluation The Purchaser reserves the right to accept or reject any technology proposed by the bidder without assigning any reason thereof Decision of the Purchaser in this regard shall be final and binding on the bidders 27 Technical Evaluation Process The technical bids shall be evaluated by a committee of experts for the following Compliance of Minimum eligibility criteria Receipt of all complete documents information undertakings etc Compliance of technical specifications of the products quoted Adherence to support set up requirements Bank may if it deems necessary ask for presentations of the bidder or
38. ms and conditions of this document shall be short listed The bid shall contain no interlineations erasures or over writing except as necessary to correct errors made by the Bidder in which case such corrections shall be duly confirmed under signature initials of the person s signing the bid b COMMERCIAL BID Part Il Under the second stage the COMMERCIAL BID of only those bidders whose technical bids are responsive will be opened 20 SUBMISSION OF BIDS The bidders shall duly complete the formats of Technical Bid and Commercial Bid and the same will be submitted before time schedule Page 14 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA Bidders are required to submit the technical supporting documents as well as Commercial documents in physical form duly in separate sealed cover on or before date and time bid submission 21 LANGUAGE The bids prepared by the bidder and all correspondence and document relating to the bids exchanged by the bidder and AUPGB shall be written in English or Hindi 22 OPENING OF BIDS All the bids will be opened at the date time and locations mentioned in RFP as per tender schedule The technical bids will be opened in the presence of representatives of the bidders who choose to attend 23 BID CURRENCY The Prices in the bid document shall be expressed in Indian Rupees only 24 LATE BIDS Any bid received by the Purchaser after the deadline for submission of bid will be
39. pm 2 Resolution in dpi 600x600 Flatbed scanner duplex ADF 50ppm 100ipm 3 Resolution in dpi 1200x1200 Flatbed scanner with CCD technology please specify two models for each line item High speed Printers 24 Pin 136 col 400cps 1Ocpi draft parallel and USB 24 Pin 136 col 550cps 1Ocpi draft parallel and USB please specify two models for each line item Standalone Laser Printer simplex 1 A4 20ppm or above with USB port 2 A4 30 ppm or above with USB port and support for please specify two models for each line item Desktop with i3 processor All in one Desktop VESA Make and model Processor Intel Core i3 3220 Processors 3 3 GHz 3 MB cache 3 generation or Higher Mounting Vertical Horizontal VESA Bank s choice at the time of order placing Chipset Intel 7 series Chipset or higher Motherboard OEM Intel Original System Memory 1x2GB DDR3 1600MHz RAM upgradeable up to 8 GB or more with minimum 4 DIMM slots MHzDDR3 RAM HDD 500GB or higher SATA HDD with three partitions Ports 5 6 USB 2 0 VGA Speaker Microphone 1 serial 1 parallel convertor with converter inbuilt Graphics Intel HD Graphics 10 Audio Integrated Audio Controller Page 25 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA 11
40. ptance and such other terms and conditions as may be determined by the Bank to be necessary for the due performance of the work Approved vendor s shall submit the performance bank guarantee of 20 of total order value as per requirement finalized by bank at the time of signing of rate contract with respective vendor s The validity of the bank guarantee would be for 15 months from the date of issue of the bank guarantee Individual Banks shall place order as per approved rate to approved vendor either centrally Branch Office Regional Office as the case may be Purchase order shall be based on SLA finalized with the vendor and circulated to all ROs Delivery and Documents 1 Delivery of the products software shall be made by the Supplier in accordance with the system approved ordered The details of documents to be furnished by the Supplier are specified hereunder i 3 Copies of Suppliers invoice showing contract number products description quantity unit price and total amount ii Delivery note or acknowledgement of receipt of products from the Consignee or in case of products from abroad original and two copies of the negotiable clean Airway Bill iii 2 Copies of packing list identifying contents of each package iv Insurance certificate v Manufacturer s Suppliers warranty certificate Vi Inspection certificate issued by the nominated inspection agency if any and the Suppliers factory inspection report and Quality Con
41. r Intel Core i3 3220 Processors 3 0 GHz 3 MB cache 3 generation or Higher AMD A8 5500 processor 3 2 GHz 4 MB cache or higher 2 Chipset Intel AMD Chipset 3 Motherboard OEM motherboard 4 System Memory 1x2GB DDR3 1600MHz RAM upgradeable up to 8 GB or more with minimum 4 DIMM slots 5 HDD 500 GB or higher SATA HDD with three partitions 6 DVD DVD RW Drive 7 Ports 1 serial 1 parallel 6 USB 2 0 with at least 2 in front VGA Speaker Microphone Page 26 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA Graphics Audio Intel HD Graphics HD 7000 Series Integrated Audio Controller Monitor 18 5 Or higher TFT OEM color monitor asset controlled Energy Star 5 0 TCO 05 or higher Keyboard Mechanical Keyboard Mouse Optical USB Mouse BIOS Flash Bios Ethernet Port Embedded Auto Sensing gigabit LAN with WOL amp PXE Recovery and back up S w Bundled S w for Data Recovery Operating System Microsoft Windows 7 8 Professional or higher reinstalled Components for Finacle other software IE 8 0 or higher with full JVM and link web shall be loaded and configured as requirement of Security Kensington slot on chassis for physically securing the chassis Serial amp USB Interface Control Power On Manageability Manageability features like Asset tracking BIOS HDD Memory O S Information BIOS Serial Compliance
42. r the last 3 years along with the volume of business handled The information will be kept confidential Year 2010 11 2011 12 2012 13 Net Profit Total Turnover Revenue earned Please provide information along with true copy of ISO certificate Signature Seal of company Page 37 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA ANNEXURE V COMPLIANCE STATEMENT DECLARATION All Terms _and_ Conditions including scope of work except technical We hereby undertake and agree to abide by all the terms and conditions stipulated by the Bank in this RFP including all addendum corrigendum etc Any deviation may result in disqualification of bids Signature Seal of company Page 38 of 45 SERVICE SUPPORT DETAILS ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA ANNEXURE VI Sr Location No District Office Telepho ne Number Name of contact Person with contact number Status of Office working days amp hours No of Maintena nce Engineer S Volume of min stock of spares available at all time Please provide above details as per clause mentioned in RFP i e support centers available at the district level There should be at least 1 support engineer for 30 40 branches of banks to provide support to branches Written proof commitment should be furnished Signature Seal of Company Page 39 of 45
43. ring the contract period bidders have to pass on the benefit of discount reduction in prices Govt duties if any to the Bank voluntarily In case of failure Bank reserves the right to terminate the rate contract with immediate effect Bank will have periodic review of technology In case any of the models becomes obsolete then Bank will consider the alternate model in consultation with the OEM The Vendor will also provide the latest model available if there is upward revision in the model offered at no extra cost to Bank The Bank reserves the right to shift the equipment to a suitable location depending upon the need The Bidder will arrange to shift the equipment install and commission the same at the shifted location Bidder shall provide comprehensive on site Three year warranty for PCs Printers Scanners MS Office and three years for Laptops All the parts of items would be covered under comprehensive warranty for all the categories of hardware amp Software items However for the printers all type of printers and spares for all devices are covered under AMC except consumables and plastic parts i e printer ribbon toner cartridges printer head band and stationary If there is any gap between Bank s requirement and OEM warranty then it will be the responsibility of bidder to fill up the gap Bidder shall provide maintenance preventive and corrective service of all equipment part of machines and arrange for spare parts
44. rinters col 300 cps r Model2 above Standalone 1 A4 Model1 Laser 20ppm or Printer simplex above Model2 Printing 2 A4 30 Modell ppm or above Model2 Scanners 1 Flatbed Model1 scanner A4 size with Resolution in dpi 600x600 with ADF netwo rk 2 Flatbed Model1 scanner A4 size with Resolution in dpi Model2 600x600 with duplex ADF Page 42 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA 3 Flatbed Model1 scanner A4 size with ADF facility with Resolution in dpi 1200x1200 Model2 11 Monitor 18 5 12 Web cam 5MP with microphone 13 MS Office GRAND TOTAL Note Bidders must quote for all the items required by the bank If the rate of any of the items is not quoted Bid will not be considered for that particular item Please incorporate the item in commercial proposal strictly as per Technical offer only Multiplication Factor is not indicative of any estimated tentative quantity to be purchased by the Bank Commercial bids should be submitted in separate envelop Bidder must mention two make model for printer and scanner for which price remain same Bank may place order for any Make Model of Hardware and software Signature Seal of Company Page 43 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LIN
45. rol of the bidder and not involving the bidders fault or negligence and not foreseeable Such events may include but are not restricted to war or revolution and epidemics If a force majeure situation arises the bidder shall promptly notify the bank in writing of such condition and the cause thereof Unless otherwise directed by the bank in writing the bidder shall continue to perform its obligation under the contract as far as is reasonably practical and shall seek all reasonable alternative means of performance not prevented by the force majeure event 41 Bank may scrap the whole tender process at any stage without stating any reasons Page 21 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA 42 Order Cancellation The bank reserves its right to cancel the order in the event of one or more of the following situations IV Delay in delivery beyond the specified period of delivery Delay in installation beyond 4 weeks from the date of delivery inspection Serious discrepancy in hardware noticed during the Pre dispatch factory inspection or subsequent testing evaluation Any other reason In addition to the cancellation of the purchase order the Bank reserves the right to claim the damages from the vendor Page 22 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA ANNEXURE Technical specification Dot Matrix Printer S No Parameter Specification Required Make Must
46. sful installation integration and functioning of application Scope branches Offices also includes without any extra cost to the bank to resolve OS related issues during warranty and AMC period including installation reinstallation of OS all types of software installed required to be installed in the Desktop and laptops Patches bug fixes available from the original software vendor for system software amp firmware patches bug fixes if any for hardware Bidder has to install MS Office and software as per the requirement of bank Bidder has to configure printer and scanner with desktop in network or as per requirements of bank The driver installation updating and other installation shall also be done for complete functioning of hardware items as per requirement of bank s including backup restoration of backed up data before formatting the machine if required due to any reasons For problem resolution like updating and Virus related issues the successful bidder has to co ordinate and co operate with the Anti Virus vendor Page 9 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA The vendor s will enter into a service level agreement with bank s for the rate contract along with terms and conditions mentioned in the RFP for supply of various equipments as per models and specifications mentioned in the RFP The rates will be valid for a period of ONE YEAR from the date of agreement if not revised earlier ii Du
47. the hardware for the quarter For this purpose total elapse time between receiving the breakdown message over telephone or otherwise in and making the system functional or providing a standby machine will be treated as downtime If system is down for more than 4 hours in metro or urban areas and 24 hours in rural and semi urban areas it will be deemed to be down for 1 day gt SERVICES If the bidder fails to perform services within stipulated time schedule the purchaser shall without prejudice to its other remedies under the rate contract deduct penalty at the rate of 2 of the AMC for each day of default subject to a maximum of 50 of AMC amount of the hardware for the quarter The penalty amount for the hardware will be recovered from the quarterly AMC payment by the bank 12 OBTAINING REQUISITE FORMS LIKE FORM 32 ETC Requisite form Like 32 will be the sole responsibility of the bidder However Bank will sign the forms as per the requirement from the bidder For obtaining the requisite form the bidder will provide the necessary documents i e Performa invoice etc Page 33 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA 13 The Vendors shall adhere to the terms of this RFP and shall not deviate from the same The Bank reserves its right to not accept such deviations to the Tender terms 14 The Bank at its discretion may split the order at 60 approximate to L 1 vendor and 40 approximate to L 2 ven
48. trol Test Certificates vii Certificate of origin The above documents shall be received by the Bank before arrival of products except where it is handed over to the Consignee with all documents and if not received the Supplier will be responsible for any consequent expenses Page 18 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA 32 PATENT RIGHTS The supplier shall indemnify the purchaser against all third party claims of infringement of patent trademark or industrial design rights arising from use of the Goods or any part thereof in India i The supplier shall at their own expense defend and indemnify the Bank against all third party claims or infringement of Intellectual Property Right including Patent trademark copyright trade secret or industrial design rights arising from use of the products or any part thereof in India or abroad The supplier shall expeditiously extinguish any such claims and shall have full rights to defend it there from If the Bank is required to pay compensation to a third party resulting from such infringement the supplier shall be fully responsible for including all expenses and court and legal fees iii The Bank will give notice to the Supplier of any such claim without delay provide reasonable assistance to the Supplier in disposing of the claim and shall at no time admit to any liability for or express any intent to settle the claim 33 GOVERNING LAW AND DISPU
49. ttribute Bold Italic Underline Superscripting and subscripting Page 23 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA Draft Min 360 cps at 10 cpi NLQ Min 150cps at 10 cpi 6 Print Speed LQ Min 100 cps at 10 CPI 7 Charater Pitch 10 12 15 16 6 17 1 8 Line Pitch 6 8 Ipi incremental 9 Print width 94 columns or more Standard RS 232 C Serial with additional Parallel or 9 I O Interface USB port gt 400 Million Characters 10 CPI Draft Mode with 33 Print Density at 25 duty cycle or gt 400 Million Dots per pin 10 Printer Head Life Must have 3 years replacement Guarantee gt 4Million Characters 10 CPI Draft Mode with 33 Print 11 Printer Ribbon Life Density at 25 duty cycle Automatic Gap adjustment Auto border Auto alignment Auto head cleaning To support both Document and pass book 12 Feature To support both Horizontal Vertical pass book gt 10000 POH 10 CPI Draft Mode with 33 Print 13 MTBF Density at 25 duty cycle 14 Noise Level lt 55 dba from 1 Meter Distance 15 Buffer Memory Minimum 128 KB ISO 9001 2000 and ISO 14000 Certificate with current 16 Certification validity for OEM Should be indelible Inkto provide extra protection in draft 17 Ink printing Window XP or 7 8 Windows server 2000 Windows Server 2008 or higher Both 32 amp 64 bit windows 18 Drivers 7 8 Linux RedHat Mono Chrome Laser Printer S
50. y explanation whatsoever Bidder means the vendor who is decided and declared so after examination of commercial bids The names of successful bidder s to whom the contract is finally awarded after the completion of second stage Commercial Bid shall be displayed on the Notice Board of the purchaser at Allahabad UP Gramin Bank Head Office D M Colony Civil Lines BANDA 210001 and Data Centre Shalimar Titanium Corporate Park Vibhuti Knand Gomti Nagar Lucknow 226010 Yours faithfully Signature of Authorized Signatory Name of Signatory Designation Seal of Company Page 6 of 45 ALLAHABAD UP GRAMIN BANK HEAD OFFICE CIVIL LINES BANDA 1 INTRODUCTION Allahabad UP Gramin Bank intends to prepare a panel of reputed vendors for supplying computer hardware software and peripherals as well as for undertaking maintenance of its hardware software and peripherals Separate Empanelled Vendors Lists will be prepared for supply and for Maintenance of hardware software and peripherals Vendors desirous of being included in the Bank s panel of vendors and who are fulfilling the eligibility criteria mentioned below may apply in the prescribed form Terms and conditions for empanelment are also given below This Request for Proposal document RFP document or RFP has been prepared solely for the purpose of enabling the Bank to select supplier s for the following items gt PCs gt Laptops gt Thin Clients gt
51. y set off the applicable Excise Customs duty against the Duty Free Scrip for which bank is eligible under chapter 3 of Foreign Trade Policy 3 ACCEPTANCE TEST The system is subject to an Acceptance test Vendor has to arrange acceptance test at the time of installation 4 PAYMENT There would be no provision for advance payment against purchase order 80 on Delivery and 20 on successful Installation and after running the system for 90 days In case installation of equipment is delayed due to Bank and the delay is more than 15 days then payment will be made as under 80 on delivery of equipment 20 on successful Installation 5 DELIVERY PERIOD Desktop Thin client Laptop MS Office servers printers and scanners are to be delivered and installed within 6 weeks from the date of purchase order The date on which the complete system is delivered will be taken as the date of delivery In case of part delivery of the system the date of last items delivered will be taken as the date of delivery If the bidder fails to deliver any or all goods or perform services within stipulated time schedule the purchaser shall without prejudice to its other remedies under the rate contract deduct penalty at the rate of 1 of the order value of undelivered equipment system for per week of delay as late delivery charges until actual delivery of the equipment subject to a maximum of 10 The Penalty will be charged on order value for the

RFP for Computers - Allahabad Gramin Bank

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