iHold-2LP Manual
Contents
1. is playing and Adjust the Volume to mid level you can Turn it OFF any time 1 2 3 Switch set to 1 Hold button activation Use this setting when all phones are corded not cordless type like corded base station portables and all are same model for example all are ATT 993 Operation make or receive a real call the LED on the iHOLD turns ON solid then simply press the button on your telephone the Music will be heard to the caller and the LED on the iHOLD device starts to BLINK to return to the call just re select that line Be sure to allow 1 or 2 seconds before putting a call on HOLD The 1 time your are setting the device If it did not work hang up and try it again 2 or 3 times If music on hold does not work in this setting for example ATT 1040 1070 1080 hang up and change switch to setting 2 or 3 12 3 Switch set to 2 Flash activation This setting utilizes Flash then Hold activation method this setting supports any phone or any mix of brands with instant activation by pressing Flash then Hold Operation make or receive a real call the LED on the iHOLD turns ON solid then simply press the then HOLD button on your telephone the Music will be heard to the caller and the LED on the iHOLD device starts to BLINK to return to the call just re select that line and speak into the audio to stop it for example say Hil am Back Be sure the call has been on Hold at least 4 seconds before you try to voice deactivate the a2. pressing the FLASH button ick up at same time j j Conference calls can be done a better way Press FLASH you will get a dial tone now dial the phone number of the 2 party then press FLASH to join the two calls together PBX or KSU phone system Connect the iHold Audio Output jack to the PBX MOH port with correct audio cord and does not give Hold music connect the power only do not connect phone cords set switches in this case to C2 DSL If you have DSL line this device needs to be installed after the DSL filter otherwise internet may not work properly VOIP Vonage if you have D Link VTA VD phone adapter you must use single line phone cords to connect it to this unit Warranty This product is warranted against defects for a period of one 1 year from the date of original invoice We will repair replace the product with no charge for parts or labor within this time To obtain warranty service the product needs to be returned fright prepaid by the customer with a copy of Original invoice This warranty does not apply if in the sole opinion of Innovative Telecommunication Technology LLC the product has been tampered with or damaged by lightning or any other acts of nature misuse neglect or unauthorized service EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT THERE ARE NO OTHER WARRANTIES EXPRESSED OR OTHERWISE INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR MERCHANTIBILITES OR FITNESS FOR A SPECIAL PURPOSE IN NO E
3. VENT SHALL INNOVATIVE TELECOMMUNICATION TECHNOLOGY LLC BE LIABLE FOR LOSS OF PROFITS OR BENEFITS INDIRECT SPECIAL CONSEQUENTIAL OR OTHERWISE ARRISING FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE TM Innovative Telecommunication Technology LLC Audiolmage 1112 Montana Ave Suite 250 Santa Monica CA 90403 USA http www invotel com Phone 310 899 0078 P4
4. dows Explorer Transferring files into USB drive Select the file you want to transfer and drag and drop it into the Removable Disk that represents this device right click on the file copy move the mouse to the Removable Disk right click there and paste The iHold plays all mp3 files one by one before it auto repeats from the 1 file You may silence the files you do not want by renaming them to filename ip3 or just move or delete the extra files you do not want to play from the USB drive SD card After the file is transferred allow 15 seconds for it to finish before removing the USB drive SD card If you have a new USB SD card with new production in it Be sure to read the README txt file on the USB flash simply replace it the playback automatically starts within 15 drive for more info and Free Custom production software seconds If it did not re power the device Disconnecting from Computer Double click on the green arrow in the Task bar located on the lower right side of the computer screen Safely Remove Hardware Select USB Mass Storage Device from the list that appears then click Stop then press OK When the Safe to Remove Hardware appears click OK and remove the USB Flash drive or the SD card Modes of playback 1 to 99 tracks device plays all the tracks one by one and re loops automatically silence any track by renaming it to filename ip3 instead of filename mp3
5. e call press you will get a dial tone now dial the desired phone number then press to join the two calls together 123 Switch set to 3 Flash activation This setting utilizes Flash then Hold activation method this setting supports any phone or any mix of brands with instant activation by pressing Flash then Hold Operation make or receive a real call the LED on the iHOLD turns ON solid then simply press the then button on your telephone the Music will be heard to the caller and the LED on the iHOLD device starts to BLINK to return to the call just re select that line and press There is no voice deactivation in this setting and can not use FLASH FLASH for call waiting etc Package Content a iIHOLD 2LP or IHOLD 4LP unit please note some music titles are not Power adapter 110 240v AC to 5v DC 1500 ma roya ae yon a Wapin tie RJ 14 phone cords royalty free music titles to avoid annual licensing payments to ASCAP and BMI USB flash Drive or SD card for playing those titles on hold User s Manual LED lights The front LEDs turn ON solid when corresponding line is in use and will blink ON OFF when Music On Hold is activated for that line and double blinks OFF when the phone line does not exists Connecting to a Computer Remove the USB drive or SD card and insert it into USB port or the SD slot normally found on most PC laptops This will be detected as Removable Disk when you open My Computer or Win
6. iHold 2LP iHold 4LP Advanced All In One Music On Hold device Rev 31 INNOVATIVE TELECOMMUN IO iis tqtal No Reley 4 e Ensure USB Flash drive or SD card is inserted then Plug the included AC adapter 110 240 V AC to 5V DC Be sure not to use a different power adapter or the unit will be damaged e Confirm that White LED lights in front of unit are double blinking for regular phones continue for PBX phones go to page P4 e Use one of your telephones and unplug the cord for L1 L2 from it and connect it to L1 L2 IN jack on iIHOLD device now connect the L1 L2 OUT jack to your telephone using the provided cord check for Dial Tone on lines 1 amp 2 e _ If applicable unplug the cord for L3 L4 from telephone and connect it to L3 L4 IN jack on iHOLD device now connect the L3 L4 OUT jack to your telephone using the provided cord check for Dial Tone on lines 3 amp 4 e Observe that as you connect the lines the blinking lights turn OFF on non existing lines the lights keep blinking and that is OK 110 240v 4 EN 5 ra Audio Output to PBX Not used 1 one telephone may be connected to this device other telephones remain connected to their own wall Jacks and they all L3 L4 L3 L4 L1 L2 L1 L2 OUT IN OUT A ye ee O O i Volume Not used gt LED e Turn the Speaker ON to confirm Audio
7. or just delete it Single track audiot mp3 Press amp release NXT to go to next track Multi track audio1 mp3 Audio2 mp3_ J Audio99 mp3 USB drive SD CARD iHold can accept 256MB to 8GB USB drive or SD cards available on the market Up to 256 hours of continuously playing audio time can be obtained using 4GB To remove the USB drive SD card remove power 1 update it from your PC Laptop then insert it back Re power the iHold and the playback automatically resumes in a few seconds Volume Turn Volume Clockwise for Volume UP Turn it counter clock wise to turn Volume DOWN SPEAKER Flip switch to ON position to hear audio from a speaker inside This is only for monitoring or testing the audio the volume levels heard at this time are not the actual audio volume levels available to the MOH port for On Hold be sure to re adjust the volume again after Speaker is turned OFF to ensure the proper and desired audio volume levels STATUS LED light The Status LED will remain ON while device is powered ON and working Trouble Shooting Problems Possible Cause Solution Device not working or Unplug the 5VDC from the back and unplug the phone lines Wait 60 seconds then plug stopped working them back in make sure the AC adapter is plugged in securely Device does not activate telephone was changed or power failure do as above or stopped activating then select line
8. s making sure that dial tone is there LED double blinks OFF Some phone Lines are removed from device or do not exist on non existing lines the lights then turns ON on some keep blinking and that is OK lines UN plug phone lines for 5 seconds and plug it back in No Audio Make sure your audio is still playing by turning speaker ON to hear it Try unplugging USB SD card and re insert then re power the device Ensure flash drive is compatible in size 256MB to 8GB Insert flash drive to PC can not use Apple or MAC to edit files copy all files to a folder in PC then delete all files on the USB flash drive then Right click amp select FORMAT hit Start then copy all files you want back to the USB drive and try it Audio not Loud Adjust the volume on iHold use a louder produced mp3 file Hum on the audio Buzz on the audio If connection to a PBX be sure to use ground isolated audio cord IMPORTANT NOTE The audio may activate in the middle of a call due to factors like excessive bad or old wiring existing unstable lines sparks too many wall jacks Noisy phone lines bad telephones other devices credit card machines alarms or Hot Lines If that ever happens and you are using setting 2 or 3 press the FLASH button to stop the audio and continue your conversation P3 Problems Possible Cause Solution MOH works but audio does Wire distance to adapter is too long Centralize the location of device to be as close as no
9. t stop when call is possible to all the phones Try the setting 2 or 3 with Flash then Hold picked up in 1 setting If you are re wiring daisy chain wiring works better than star or home run or Independent wiring Some Phones work some All your phones need to be similar model for activation in 1setting If you mix different do not phone models Use 2 or 3 settings Randomly Hold music The call needs to be on Hold at least 2 seconds before you may pick it up starts to play by it self or When you hang up wait a second before selecting the same line again does not activate in 1 Check for extra devices sharing that line like Message indicator Answering machine setting Alarm system credit card machine etc Use a privacy module between the line and that extra device to keep them off the line when line is being used by your phone Set your Alarm system and or your DSL line to share FAX line not your voice lines Excessive wiring Total wire length per line must be under 300 feet for example if you have 9 wall jacks no matter a phone plugged in or not and each jack is connected via a 100 foot wire to a common point then your total wire length is 9 x 100 900 feet Audio shuts off or flickers Extensive audio volume Lower the volume to proper level Hold Music l n l activates in a conference In setting 2 or 3 if for any reason the hold music is activated inadvertently it can always call or when two phones be deactivated by
10. udio You may also re select the line that has been on Hold and press to stop the audio lf for some reason you are not able to voice deactivate try speaking a little louder or more direct into the microphone if that does not work hang up and set the switch to 3 Remember you can always use the Flash button to deactivate the audio as well The FLASH button could be labeled as Call Wait or LINK or ON or TALK button on some telephones Do not make the volume too loud in this setting or the audio could sound flickering when heard on Hold Se He te el a ye Ae ee E ee Oo ee ee a i ee a eels SY ee eg ee ee al ee ea et Nie de a te a ee a ee a ee ee ee ee ee Ee er i Ee ae Want to use just one button Press to activate MOH and when ready to go back to caller just speak over the audio Or press Flash again Note this does not hold the line so the other party may still hear you set the volume louder to mask it in this case If you have Call Waiting service please note only one call may be placed on Music On Hold the other call is held in the phone company central office in silence not in your office What does that mean It means it is impossible with any device to have music on hold during call waiting What can be done about it contact your phone service provider remove the call waiting and add call rotary or call hunting service Press FLASH FLASH to answer or switch a call waiting call To make a 3 way or conferenc
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