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HP LaserJet Pro 200 Color MFP Troubleshooting Manual

1. 160 Appendix Regulatory information ENWW Index Symbols Numerics 2ndary service menu 109 A acoustic specifications 140 advanced setup fax 51 B batteries included 145 billing filters fax 26 tone 26 bin output jams clearing 89 blank pages troubleshooting 99 C cables USB troubleshooting 99 calibrating color 110 Canadian DOC regulations 152 cartridges image formation system 10 recycling 143 warranty 132 cautions certificate of volatility 151 checklist fax troubleshooting 112 checklists pre troubleshooting 32 checklists printing 60 cleaning paper path 45 95 cleaning stage image formation operations 17 CO operations 22 ENWW color calibrating 110 color alignment calibrating 47 95 color settings adjusting 93 Configuration page 46 configuration page 46 connectivity solving problems 103 connectors DC controller 39 control panel blank troubleshooting 34 button test 110 Configuration page 46 display test 110 menus 48 message types 67 messages troubleshooting 67 controls hook switch control 26 conventions document iii copy menu 63 copying sequence 21 current control fax line 26 customer support online 136 repacking product 137 D data path fax 25 DC controller connectors 39 engine control system 5 laser scanner system operati
2. 107 The wireless network is not functioning 1 108 eade ooa no 109 Secondary service Aer 109 Open the secondary service menu ee 109 Secondary service menu 109 Pod Free 110 Restore the factoryset defaulis ic cabe said 111 IMG 111 EN 142 Fax troubleshooting checklist 112 Solve problems receiving faxes eode dta feoda t oit 114 The fax does not respond ette tet toe e 114 The fax has a dedicated phone line 114 An answering machine is connected to the product 114 A telephone handset is connected to the product 115 The Answer Mode setting is set to the Manual setting 115 Voice mail is available on the fax line 115 The product is connected to a DSL phone service 116 The product uses fax over IP or VoIP phone service 116 An error message displays on the control panel 117 The fax detected message displays 117 The Communication error message displays 117 The Fax storage is full
3. error message displays on the control panel A fax is received but does not print Sender receives a busy signal No dial tone Fax cuts off or prints on two pages The fax does not respond The fax has a dedicated phone line Set the Answer Mode option to the Automatic setting from the control panel Touch the Setup 2 button b Open the Fax Setup menu Open the Basic Setup menu d Open the Answer Mode menu e Select the Automatic setting An answering machine is connected to the product Set the Answer Mode option to the TAM setting and plug the answering machine into the telephone port Touch the Setup 3 button b Open the Fax Setup menu Open the Basic Setup menu d Open the Answer Mode menu e Select the TAM setting If the TAM setting is unavailable set the Answer Mode option to the Automatic setting Set the Rings to Answer setting to at least one ring more than the number of rings for which the answering machine is set a Touch the Setup button b Open the Fax Setup menu Open the Basic Setup menu 114 Chapter 2 Solve problems ENWW d Open the Rings to Answer menu e Select the correct setting Connect the answering machine into the telephone port If the product has a telephone handset connected set the Answer Mode option to the Fax Tel setting to route calls to the correct device When detecting a voice call the product generates a ring tone that ale
4. Sub menu Sub menu Description Draft Mode Off Specifies whether to use draft quality printing for copies On Image Adjustment Lightness Adjusts the image quality settings for copies Contrast Sharpen Set as New Defaults Background Removal Color Balance Grayness Saves any changes you have made to this menu as the new defaults Restore Defaults Restores the factory defaults for this menu Scan Menu Menu item Scan to USB Drive Description Scans a document and stores it as a PDF file or JPEG image on the USB flash drive Scan to Network Folder Scans a document to a network folder Scan to E mail Scans a document and sends as an email attachment ENWW Tools for troubleshooting 65 Apps Use the Apps menu to install HP Web Services applications 66 Chapter 2 Solve problems ENWW Interpret control panel messages Control panel message types The control panel messages indicate the current product status or situations that might require action Alert and warning messages appear temporarily and might require you to acknowledge the messages by touching the OK button to resume the job or by touching the Cancel X button to cancel the job With certain warnings the job might not complete or the print quality might be affected If the alert or warning message is related to printing and the auto continue feature is on the product will attempt to resume the printing jo
5. 92 Use the correct paper type setting in the printer driver 2 92 Change the paper type setting for Windows 92 Change the paper type setting for 92 Adjust color settings in the printer ox edo t E Det ankeret 93 Change the color theme for a print obo o oc WERE REOR 93 Change the color options 94 Use paper that meets HP specifications 94 Printa cleaning QUT 95 Calibrate the product to align the 95 Check the enn 96 Print the Supplies Status page ar 96 Inspect the print cartridge for damage 2 0 000 96 Repealing defects var 97 Use the printer driver that best meets your printing needs 97 Solve performance problems 99 Factors affecting print performance as dide di pf sap ava ai 99 HETE OSC ooo A A 100 The product does not print or it prints slowly 101 The product does not aker id Denon i ede nud 101 The prodse aio asas rb Nen e eee Mee 102 Solve product connectivity problems Mew ER Mt Ur 103 Solve direct connect problems 103 Salve n
6. DURER SEE AS e RP Re 139 Physical specifications dip d uai apu eide 140 Power consumption electrical specifications and acoustic emissions 140 Environmental vice tmd aot en B 140 Appendix C Regulatory information 2 141 FCC c EE NE 142 Environmental product stewardship program 2222 143 Protecting 1 raton a Rt rai bw tat 143 ENWW xi zone pode rss ee RGT 143 Power CONSUMPTION 143 Paip r use 143 EE 143 HP LaserJet print supplies ete totu ub 143 Return and recycling instructions goto tpa rote 144 United States and Puerto RICO ua 144 Multiple returns more than one cartridge 144 Single noctu corpus PERDE 144 144 Se returns RERO 145 145 haterial resimielioHs s at inea 145 Disposal of waste equipment by users i
7. Validates HP firmware downloads HP Smart Install On Off Enable or disable the HP Smart Install feature on the product LaserJet Update Check for Updates Now Install Now Remind Me Later Skip this Update Manage Updates Allow Downgrade Check Automatically Prompt Before Install Allow Updates SMTP Comm Report The SMTP Communication Report contains the SMTP communication to and from the device from the last Scan to E mail job Chapter 2 Solve problems ENWW Network Setup menu In the following table items that have an asterisk indicate the factory default setting Menu item Wireless Menu wireless models only Sub menu item Wireless Direct Settings Description Manage the product s wireless direct settings Wireless Setup Wizard Guides you through the steps to set up the product on wireless network Wi Fi Protected Setup If your wireless router supports this feature use this method to set up the product on wireless network This is the simplest method Run Network Test Turn Wireless On Off Tests the wireless network and prints report with the results Enables or disables the wireless network feature TCP IP Config Automatic Automatic The product automatically configures all the TCP IP settings via DHCP BootP or AutolP Manual Manual You can manually configure the IP address subnet mask and default gateway T
8. 4 Carriage returns to the home position on the left Scanner system base models 21 Fax functions and operation fax models only The following sections describe the product fax capabilities Computer and network security features The product can send and receive fax data over telephone lines that conform to public switch telephone network PSTN standards The secure fax protocols make it impossible for computer viruses to be transferred from the telephone line to computer or network The following product features prevent virus transmission direct connection exists between the fax line and any devices that are connected to the USB or Ethernet ports e internal firmware cannot be modified through the fax connection e fax communications go through the fax subsystem which does not use Internet data exchange protocols PSTN operation The PSTN operates through a central office CO that generates a constant voltage on the TIP and RING wires 48 V usually A device goes on hook by connecting impedance such as 600 ohms for the U S across the TIP and RING so that a line current can flow The CO can detect this current and can send impulses like dial tones The product generates more signaling tones such as dialing digits to tell the CO how to connect the call The product can also detect tones such as a busy tone from the CO that tell it how to behave When the call is finally connected the CO b
9. Ap LASERJET PRO 200 COLOR MFP Troubleshooting Manual M276 7 HP LaserJet Pro 200 color M276 Series Troubleshooting Manual Copyright and License O 2012 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CF144 90996 Edition 1 9 2012 Trademark Credits Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation ENERGY STAR and the ENERGY STAR mark are registered U S marks Conventions used in this guide TIP Tips provide helpful hints or shortcuts psp p NOTE Notes provide important information to explain concept or to complete task CAUTION Cautions indicate procedures that you should follow to avoid losing data or damaging the product N WARNING Warnings alert you to specific procedures that you should follow to avoid personal injury catastrophic loss of data or extensive damage to th
10. The engine control system coordinates all printer functions and drives the other three systems The engine control system contains the DC controller high voltage power supply PCA low voltage power supply unit and fuser control Figure 1 3 Engine control system components Engine control system Laser scanner system Pickup feed and delivery Formatter Image formation system 1 system Engine control system 5 6 DC controller Figure 1 4 DC controller circuit diagram Low voltage power supply fi in AC input Fuser power supply ETC E High voltage T2 roller Chapter I Theory of operation Driver DC controller co a gt Photointerrupter ITB assembly Laser scanner assembly ENWW Low voltage power supply Figure 1 5 Low voltage power supply AC input x controller Fuser control circuit T Po ee Formatter m Rectifying circuit ower switc ENDE SW801 Y 24V mz REM24V 2 2 control circuit 24VA circui 2AVA i 33V Power switch er 3 3VA 1 3 SVA i control circuit circui i Protection 3 3V VCTRLOFF 3
11. verify if the network has lost communication try connecting other devices to the network 2 Test network communication by pinging the network Open commandline prompt on your computer For Windows click Start click Run and then type cmd b Type ping followed by the service set identifier SSID for your network the window displays round trip times the network is working 3 Make sure that the router or product connects to the same network that your computer connects to Open the Reports menu and select the Configuration Report item to print the report b Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for your computer SSIDs are not the same the devices are not connecting to the same network Reconfigure the wireless setup for your product 108 Chapter 2 Solve problems ENWW Service mode functions Secondary service menu Use the secondary service menu to print service related reports and to run special tests Customers do not have access to this menu Open the secondary service menu 1 Touch the Setup 3 button 2 Touch the middle of the screen along the left hand edge callout 1 and then immediately touch the lower right corner callout 2 of the screen 3 When the Home screen appears touch the Setup 3 button 4 Touch the 2ndary Service button to open the menu TIP When you are finished with the 2nda
12. Billing metering tone filters rrr rtp nien 26 Fax page storage in flash memory 26 Stored fax pages RE ne nr REN 27 Advantages of flash memory storage 00000 61 27 Cp a A 28 2 S lve problems 29 Solve problems checklist AD 30 Menn 32 Troubleshooting process rS 32 Pre troubleshooting checklist pobre it 32 Poweron checks EEE EE 34 Tools for THOUS es OTIS buen 35 Component diagnostics sta eee 35 ED diagnos ES EEE 35 Network LEDS dd tul abate Un sal 35 Control panel Lade 36 Control panel 37 Engine DIdgNOstiES uere ue tu 37 Engine 65 37 SET 38 Plug eet aS osos 38 BE Controller PCA EE sateen 39 Locations of major components 41 ENWW ENWW Control panel menus General timing Chars vase 43 General 44 Internal printquality test pages Lu Cra erbe ue 44 Interpret the Print Quality Page 44 45 Print a cleaning page 45 C nfig
13. For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council chemical information report for this product can be found at www hp com go reach Material Safety Data Sheet MSDS Material Safety Data Sheets MSDS for supplies containing chemical substances for example toner can be obtained by accessing the HP Web site at www hp com go msds or www hp com hpinfo community environment productinfo safety For more information To obtain information about these environmental topics e Product environmental profile sheet for this and many related HP products e HP s commitment to the environment e HP s environmental management system e 5 end of life product return and recycling program e Material Safety Data Sheets Visit www hp com go environment or www hp com hpinfo globalcitizenship environment 146 Appendix Regulatory information ENWW Declaration of Manufacturer s Name Manufacturer s Address declares that the product Product Name Regulatory Model Numbers Product Options Print Cartridg
14. Network Setup HP Web Services Menu item Description Enable Web Services Use Enable Web Services to set up Web Services on the product NOTE You must be connected to a network to enable HP Web Services Proxy Settings The Proxy Settings sub menu includes the following e Proxy Server e Proxy Port e Username e Password 48 Chapter 2 Solve problems ENWW Reports menu Menu item Demo Page Description Prints a page that demonstrates print quality Menu Structure Prints a control panel menu layout map Configuration Report Prints a list of the product settings Supplies Status Prints the toner cartridge status Includes the following information e Approximate pages remaining e Supply level e Serial number e Number of pages printed e First install date e Last used date Network Summary Displays status for e Network hardware configuration e Enabled features TCP IP and SNMP information e Network statistics e Wireless network configuration wireless models only Usage Page Displays the number of pages printed faxed copied and scanned by the product PCL Font List PS Font List Prints a list of all installed PCL 5 fonts Prints a list of all installed PS fonts PCL6 Font List Prints a list of all installed PCL 6 fonts Color Usage Log Prints information about the color supply usage Service Page Prints the service page The ser
15. Performs an immediate calibration e Power On Calibration Specify the length of time the product should wait after you turn it on before it calibrates ENWW Tools for troubleshooting 53 Sub menu Sub menu item Description Energy Settings Sleep Delay Off Specifies the amount of idle time before the product enters sleep mode 1 Minute 15 Minutes 30 Minutes 1 Hour 2 Hours Auto Power Down Power Down Delay Set the amount of elapsed time before the product turns itself off The options are e Never 30 Minutes 1 Hour 2 Hours e Hours 8 Hours e 24 Hours Wake Events Select the events that bring the product out of sleep mode The following events are available for selection e USB Job e LAN Job e Wireless Job e Control Panel Touch e Fax Ring e Paper in ADF e USB Drive Insert 54 Chapter 2 Solve problems ENWW Sub menu Sub menu Supply Settings Black Cartridge Very Low Setting Description Stop The product stops printing until you replace the print cartridge Prompt The product stops printing and prompts you to replace the print cartridge You can acknowledge the prompt and continue printing Continue The product alerts you that the print cartridge is very low but it continues printing Low Threshold Color Cartridges Very Low Setting Enter a percentage for the low threshold setting Stop The
16. missing text missing graphics incorrect formatting or substituted fonts ENWW Solve image quality problems 97 a u a HP PCL 6 driver e Provided as the default driver This driver is automatically installed unless you select a different one e Recommended for all Windows environments e Provides the overall best speed print quality and product feature support for most users e Developed to align with the Windows Graphic Device Interface GDI for the best speed in Windows environments e Might not be fully compatible with third party and custom software programs that are based on PCL 5 HP UPD PS driver Recommended for printing with Adobe software programs or with other highly graphics intensive software programs e Provides support for printing from postscript emulation needs or for postscript flash font support HP UPD PCL 5 e Recommended for general office printing in Windows environments e Compatible with previous PCL versions and older HP LaserJet products e best choice for printing from third party or custom software programs e best choice when operating with mixed environments which require the product to be set to PCL 5 UNIX Linux mainframe e Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models Preferred when printing to multiple printer models from a mobile Windows computer Download additional printer drivers f
17. ration PAGE 46 Print configuration page 46 Prinkquality troubleshooting tools 1 3 rrt wr RI Roi per Cw dud 46 Repetitive image defects varaner 46 Calibrate the product to align the eoo er bv da es 47 Ea 48 BINE 48 HP Web Services usaltet 48 Reporis 49 snau 50 Fax Setup menUu ctetur ee Me ene 50 System Setup menu ee ee rene eere 53 57 Network Setup menu ARR 59 Guick Forms meh iig toii e RAS pora Cobre REG 60 Function specifie MENUS cer Rie nl tuU ER GR PA 61 SOHO OO HD Op Un 61 POX 61 e E 63 Scan Menu soe emer henner Viole Eo 65 EE 66 Interpret control panel messages passerer 67 Control panel message types ee 67 Control panel messages drevne Pla ov let vd elg 67 TO SUB Sly Eeg 67 49 Error Turn off then on 02 2 20000700000 68 SOSGEUSSPETTOF 68 EE 68 SMET sr 68 69 57 Fan Error Turn off then 2 2 69 c Maie Ree 69 79 Error Turn off then on x securo gta pu HER ROO Conn 70 Carridga law 70 Blackin wrong positions rd pr
18. trade secret patent and trademark laws You will not remove any product identification copyright notice or proprietary restriction from the Software 6 LIMITATION ON REVERSE ENGINEERING You may not reverse engineer decompile or disassemble the HP Software except and only to the extent that the right to do so is allowed under applicable law 7 CONSENT TO USE OF DATA HP and its affiliates may collect and use technical information you provide in relation to i your Use of the Software or the HP Product or ii the provision of support services related to the Software or the HP Product All such information will be subject to HP s privacy policy HP will not use such information in a form that personally identifies you except to the extent necessary to enhance your Use or provide support services 8 LIMITATION OF LIABILITY Notwithstanding any damages that you might incur the entire liability of HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the greater of the amount actually paid by you for the Product or U S 5 00 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOST PROFITS LOST DATA BUSINESS INTERRUPTION PERSONAL INJURY OR LOSS OF PRIVACY RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE SOFTWARE EVEN IF HP OR ANY SUPPLIER HAS BEEN ADV
19. 132 print quality improving 92 repetitive image defects 46 print quality page interpreting 44 printing 44 printer drivers choosing 97 printing configuration page 46 troubleshooting 99 problem solving no response 101 slow response 102 product fax functions 22 PSTN operations 22 pulse dialing 26 Q quality repetitive image defects 46 R rear door jams 89 receiving faxes 22 distinctive ring 23 recycling 143 HP printing supplies returns and environmental program 144 regional versions fax card 24 repacking product 137 repeating defects troubleshooting 97 repetitive defects troubleshooting 46 97 reports configuration page 49 demo page 49 diagnostics page 49 error 79 109 fax 61 menu 49 network report 49 PCL 6 font list 49 PCL font list 49 print quality page 49 PS font list 49 service 109 service page 49 supplies status page 49 usage page 49 resets NVRAM initialization 111 restoring default settings 111 NVRAM initialization 111 restoring factory set defaults 111 ring detect fax card 26 RING operations 22 rollers image formation operations 1 repetitive image defects 46 5 safety protection circuitry fax 25 isolation fax 24 safety statements 152 153 secondary service 109 security features computer 22 network 22 sensors jam detection 19 separation stage image formation 15 sequence of operations 4 service repacking product 137 Service menu 57 secondar
20. 3VB circuit control circuit Low voltage power supply ENWW Engine control system 7 High voltage power supply Figure 1 6 High voltage power supply Cartridge Photosensitive drum ITB cleaning ass y T2 roller ITB cleaning brush bias circuit 8 Chapter 1 Theory of operation ENWW Laser scanner system The formatter sends video signals to the DC controller which controls the laser scanner When the laser scanner system receives those signals it converts them to latent images on the photosensitive drum Figure 1 7 Laser scanner system Laser assembly Scanner mirror Scanner motor assembly BD sensor Photosensitive drum Y Photosensitive drum M Photosensitive drum C Photosensitive drum K DC controller 23252 AE 4 EE EN EE Laser failure detection The optical unit failure detection sensor manages the laser scanner unit failure detection functions The DC controller identifies the laser scanner unit failure and notifies the formatter if the laser scanner unit encounters the following conditions e Scanner motor failure e failure Laser scanner system Image formation system The image formation system forms a toner image on media The product includes four toner cartridges that contain the toner Toner is applied in the following
21. Bad TOP sensor 54 2000 Carousel rotation error 54 2100 BD error 54 2500 TOP sensor error 54 2800 Density sensor or CPR contamination warning 54 1C 55 0000 Engine internal communication error 55 0601 DC controller NYRAM data error 55 0602 DC controller NVRAM access error 55 1000 DC controller memory error 55 3000 Engine formatter communication error 55 4000 Engine communication timeout error 55 9028 DC controller NVRAM restore 56 0100 Illegal input 57 0000 Fan motor error 57 0100 Fan motor error Chapter 2 Solve problems ENWW Table 2 4 Event log messages continued Event code Description 57 0200 Fan error 57 0600 Fan motor error 58 0400 Low voltage power supply error 59 0160 Main motor rotation error 59 A0 59 0192 Developer motor rotation error 59 CO 59 0240 Transfer alientation failure 59 59 3000 Fuser motor startup error 59 4000 Fuser motor error 59 5000 Image drum motor startup error black 59 5100 Image drum motor startup error cyan 59 5200 Image drum motor startup error magenta 59 5300 Image drum motor startup error yellow 59 6000 Image drum motor rotation error black 59 6100 Image drum motor rotation error cyan 59 6200 Image drum motor rotation error magenta 59 6300 Image drum motor rotation error yellow 59 7000 Black developer motor startup error 59 7300 Yellow developer motor startup error 59 8000 Black developer
22. ENWW Environmental product stewardship program 143 participate in the HP Planet Partners program we ensure your HP LaserJet print cartridges are recycled properly processing them to recover plastics and metals for new products and diverting millions of tons of waste from landfills Since this cartridge is being recycled and used in new materials it will not be returned to you Thank you for being environmentally responsible NOTE Use the return label to return original HP LaserJet print cartridges only Please do not use this label for HP inkjet cartridges non HP cartridges refilled or remanufactured cartridges or warranty returns For information about recycling your HP inkjet cartridges please go to hitp www hp com recycle Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use Please follow the applicable instructions below Multiple returns more than one cartridge 1 Package each HP LaserJet print cartridge in its original box and bag 2 Tape the boxes together using strapping or packaging tape The package can weigh up to 31 kg 70 Ib 3 Use a single pre paid shipping label OR 1 Use your own suitable box or request a free bulk collection box from www hp com recycle 1 800 340 2445 holds up to 31 kg 70 Ib of HP LaserJet print cartridges 2
23. Engine Diagnostics Engine test 1 With the product off open the front and rear doors 2 Turn the power on and close both doors within ten seconds 3 engine test page a page containing multiple horizontal colored lines will print ENWW Tools for troubleshooting 37 Diagrams Plug jack locations t 1 Network port 2 Hi Speed USB 2 0 port 3 Fax ports 38 Chapter 2 Solve problems ENWW DC controller PCA ENWW Figure 2 1 DC controller connectors ma EG J120 J109 140 Table 2 1 DC controller connectors Description J103 Low voltage power supply 3 3 V J104 Thermistor TH802 J105 Fuser power supply J107 J108 Formatter Laser driver PCA J109 Scanner motor M704 115 High voltage power supply J116 Pickup assembly e sensor SR603 sensor 58602 e Cassette media present sensor SR601 Tools for troubleshooting 39 Table 2 1 DC controller connectors continued Description J119 assembly density and perimeter sensors J120 Developing home position sensor SR606 J124 Memory tags e labels J126 IOT 127 Flash J130 Front door cartridge access door switch J131 Power switch 1140 Motor driver 40 Chapter 2 Solve problems ENWW Locations of major components Figure 2 2 Major components Table 2 2
24. If the control panel indicates the product is ready try sending the job again If the control panel indicates the product has an error resolve the error and then try sending the job again Make sure the cables are all connected correctly If the product is connected to a network check the following items o Check the light next to the network connection on the product If the network is active the light is green Make sure that you are using a network cable and not a phone cord to connect to the network Make sure the network router hub or switch is turned on and that it is working correctly Install the HP software from the CD that came with the product Using generic printer drivers can cause delays clearing jobs from the print queue From the list of printers on your computer right click the name of this product click Properties and open the Ports tab e If you are using a network cable to connect to the network make sure the printer name listed on the Ports tab matches the product name on the product configuration page o If you are using a USB cable and are connecting to a wireless network make sure the box is checked next to Virtual printer port for USB If you are using a personal firewall system on the computer it might be blocking communication with the product Try temporarily disabling the firewall to see if it is the source of the problem If your computer or the product is connected to a wireless ne
25. Major components Description Fuser power supply ENWW Tools for troubleshooting 41 Table 2 2 Major components continued Description 2 Fuser assembly 3 Sub drive assembly 4 Low voltage power suppy 5 Main drive assembly 6 ITB assembly 42 Chapter 2 Solve problems ENWW General timing charts The following chart list the approximate timing for this product specified in seconds Figure 2 3 Timing diagram ENWW Tools for troubleshooting 43 rint command egistration sensor Fuser output sensor OP signal Scanner motor ickup motor Developer bias Y Developer bias C Developer bias Developer bias M Main motor T Charging bias dud motor vm 5 5 5 2 5 i I GENERAL TIMING CHART Two consecutive prints on LTR paper 2 Cassette pickup solenoid 4 2 3 General circuit diagram Figure 2 4 Circuit diagram Laser scanner assembly Laser driver PCA DC controller PCA Low voltage power supply PCA Formatter p ur B Wireless 26 r Control panel EEE i m dun sm B E Fuser sensor PCA Driver d m m Environment sensor PCA Internal print quality test pages Interpret the Print Quality Page 1 On product control panel open the Reports menu 2 Select the Print Quality Page item to print it This page contains five bands of co
26. NVRAM initialization 111 memory chip print cartridge description 133 menu control panel access 48 copy 63 fax 61 Fax setup 50 Network config 59 Quick Forms 60 Reports 49 Service 57 System setup 53 USB 61 menu printing 32 mercury free product 145 messages control panel 67 music paper printing 60 N network configuring 59 Network config menu 59 networks security features 22 ENWW notebook paper printing 60 notes iii NVRAM initialization 111 offhook 26 on hook 26 online support 136 operating environment specifications 140 operations engine control system 4 fax 22 fax card in subsystem 24 fax subsystem 24 fax PSTN 22 image formation system 10 jam detection 19 laser scanner system 9 pickup and feed system 18 product systems 5 PSTN 22 scanner system 20 sequence of 4 output quality repetitive image defects 46 P packaging product 137 pages blank 99 not printing 99 printing slowly 99 paper jam detection operations 19 selecting 94 paper pickup problems solving 91 paper type changing 92 PBX ring detect 110 photosensitive drum image formation operations 11 physical specifications 140 pickup and feed system operations 18 power consumption 140 fax line current control 26 ENWW power on scanner sequence 20 troubleshooting 34 pre roubleshooting checklist 32 primary charging stage 12 print cartridges checking for damage 96 memory chips 133 recycling 143 warranty
27. and reconnect it Try printing a job that has printed in the past e Try using a different USB cable The product might not share a USB port If an external hard drive or network switchbox is connected to the same port as the product the other device might be interfering To connect and use the product disconnect the other device or use two USB ports on the computer ENWW Solve performance problems 99 Print speeds Print speed is the number of pages that print in one minute Print speed depends on different engine process speeds or operational pauses between printed pages during normal product operation Factors that determine the print speed of the product include the following Page formatting time The product must pause for each page to be formatted before it prints Complex pages take more time to format resulting in reduced print speed However most jobs print at full engine speed 21 ppm on Letter size media or 20 ppm on A4 size media Color mode Monochrome printing black only provides the maximum print speed Full color print jobs cause reduction in print speed Media size Legal size media reduces print speed because it is longer than the standard Letter or A4 size media reduced print speed is used when printing on narrow media to prevent the edges of the fuser from overheating Media mode Some media types require reduced print speed to achieve maximum print quality on that media For
28. bias is applied to the secondary transfer roller As the media passes between the secondary transfer roller and the ITB the toner image is transferred to the media Figure 1 14 Secondary transfer Media ITB ITB drive roller Secondary transfer roller DC bias IT 777 14 Chapter 1 Theory of operation ENWW Step 6 separation from the ITB The elasticity of the print media and the curvature of the ITB drive roller cause the media to separate from the ITB Figure 1 15 Separation from the ITB Media ITB drive roller Secondary transfer roller Fusing stage Until the fusing stage is complete the image is not permanently affixed to the print media The toner can be easily smudged until the heat and pressure of the fusing process fix the image to the sheet Step 7 fusing The product uses an on demand fixing method to fix the toner image onto the media The toner image is permanently affixed to the print media by heat and pressure Figure 1 16 Fusing Fuser film Fuser heater Paper Pressure roller ENWW Image formation system 15 cleaning stage Step 8 ITB cleaning The ITB cleaning roller and the cleaning brush are applied with the DC positive bias to charge the residual toner positive Because the primary transfer pad is also applied with the DC positive bias the positively charged residual toner is reverse transferred to the photosensitive drum from the ITB surface Figure
29. detection sensor SR607 REAR DOOR OPEN DETECTION signal Paper width sensor L SR610 PAPER WIDTH L signal Paper width sensor R SR611 PAPER WIDTH R signal Front door open detection switch SW1 FRONT DOOR OPEN DETECTION signal 18 Chapter 1 Theory of operation ENWW Jam detection ENWW The product uses the following sensors to detect the presence of media and to check whether media is being fed correctly or has jammed The product detects the following jams Cassette media presence sensor Top of page sensor Loop sensor Fuser delivery sensor Pickup delay jam Pickup stationary jam Delivery delay jam Delivery stationary jam Fixing wrapping jam Residual media jam Pickup and feed system 19 Scanner system base models The flatbed image scanner captures an electronic image of the document on the glass The scanner does this by illuminating the document with LEDs red green and blue and capturing the image in the image sensor to create an electronic format of the document The flatbed scanner consists of three main elements e CIS scanner The CIS contact image sensor scanner captures an image using the product s optical path Red green and blue LEDs sequentially illuminate a small strip of the document often called a raster line and the optical system captures each color in a single row of CCD sensors that cover the entire page width Because only one color is captured for each line per exposure
30. from TIP to RING The DC impedance emulation line modulator and DC terminations modules in the silicon DAA act as a DC holding circuit and work with the firmware to achieve the voltage current characteristic between TIP and RING The impedance the current voltage characteristic changes corresponding to certain special events such as pulse dialing or when the product goes on hook Billing metering tone filters Switzerland and Germany provide high frequency AC signals on the phone line in order to bill customers A filter in a special fax cable for certain countries regions can filter these signals Because these billing signals are not used in the U S these filters are not present in the U S fax cable To obtain a special fax cable contact your local telephone service provider Fax page storage in flash memory Fax pages are the electronic images of the document page They can be created in any of three ways scanned to be sent to another fax machine generated to be sent by the computer or received from a fax machine to be printed 26 Chapter I Theory of operation ENWW The product stores all fax pages in flash memory automatically After these pages are written into flash memory they are stored until the pages are sent to another fax machine printed on the product transmitted to the computer or erased by the user These pages are stored in flash memory which is the nonvolatile memory that can be repeatedly read from
31. from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Appendix Service and support ENWW Data stored on the print cartridge The HP print cartridges used with this product contain memory chip that assists in the operation of the product In addition this memory chip collects a limited set of information about the usage of
32. order using only the colors necessary for a specific image yellow Y magenta M cyan C and black K Figure 1 8 Image formation system Cartridge T2 roller Image formation process Laser printing requires the interaction of several different technologies including electronics optics and electrographics to provide a printed page Each process functions independently and must be coordinated with the other processes Image formation consists of the following processes Latentimage formation Development e Transfer 10 Chapter 1 Theory of operation ENWW Fuser e cleaning Drum cleaning These processes are divided into nine steps which are shown in Figure 1 9 Image formation process on page 11 and described in the following sections Figure 1 9 Imageformation process 4 Media path 4 Direction of drum rotation Step Latent image formation stage ENWW During the two steps that comprise this stage latent image is formed by applying negative charge to the photosensitive drum You cannot see this image on the drum Image formation system 11 Step 1 primary charging A high voltage DC bias is applied to the primary charging roller which is made of conductive rubber and is in contact with the drum surface As the roller moves across the drum it applies the negative ch
33. setting Touch the Setup amp button b Open the Fax Setup menu Open the Advanced Setup menu d Open the Fax Speed menu Select the correct setting Turn off the Error Correction option Touch the Setup button b Open the Service menu Open the Fax Service menu d Open the Error Correction menu e Touch the setting NOTE Turning off the Error Correction option can reduce image quality If the error persists contact HP See www hp com support ljcolorm27 series or the support flyer that came in the product box No dial tone ENWW Make sure that the telephone cord is plugged into the correct port on the product Make sure that the telephone cord from the product is plugged directly into the wall telephone jack Check for a dial tone on the phone line by using the Start Fax button Unplug the product telephone cord from the wall connect a telephone and try making a voice call Solve fax problems 121 Unplug the telephone cord from both the product and the wall and replug the cord Make sure that you are using the telephone cord that came with the product Connect the product phone cord into a jack for another phone line Check the phone line by using the Run Fax Test option from the Service menu on the control panel a Touch the Setup button Open the Service menu Open Fax Service menu d Select the Run Fax Test item The Fax is busy message displa
34. the product which might include the following the date when the print cartridge was first installed the date when the print cartridge was last used the number of pages printed using the print cartridge the page coverage the printing modes used any printing errors that might have occurred and the product model This information helps HP design future products to meet our customers printing needs The data collected from the print cartridge memory chip does not contain information that can be used to identify customer or user of the print cartridge or their product HP collects a sampling of the memory chips from print cartridges returned to HP s free return and recycling program HP Planet Partners www hp com recycle The memory chips from this sampling are read and studied in order to improve future HP products HP partners who assist in recycling this print cartridge might have access to this data as well Any third party possessing the print cartridge might have access to the anonymous information on the memory chip If you prefer to not allow access to this information you can render the chip inoperable However after you render the memory chip inoperable the memory chip cannot be used in an HP product ENWW Data stored on the print cartridge 133 End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT This End User License Agreement EULA is a contract between you either an indivi
35. the support flyer that came in the product box Document feeder paper jam Verify that the paper meets product size requirements The product does not support pages longer than 381 mm 15 in for faxing Copy or print the original to letter A4 or legal size paper and then resend the fax The Fax storage is full message displays Turn the product off then on Print stored faxes that have not been printed a Touch the Fax button and then open the Fax Menu menu b Open the Receive Options menu Select the Print Private Faxes item d Provide the password when the product prompts you Delete stored faxes from memory Touch the Setup 9 button b Open the Service menu Open the Fax Service menu d Select the Clear Saved Faxes item Divide the large fax job into smaller sections and then fax them individually Scanner error ENWW Verify that the paper meets product size requirements The product does not support pages longer than 381 mm 15 in for faxing Copy or print the original onto letter A4 or legal size paper and then resend the fax Solve fax problems 123 The control panel displays Ready message with no attempt to send the fax Check the fax activity log for errors Touch the Fax button and then open the Fax Menu item b Open the Fax Reports menu Open the Fax Activity Log menu d Select the Print Log Now option e phone is connected to the product make sure that the phone is hun
36. to the wireless product 6 Make sure that the other computers are within the wireless range and that no obstacles block the signal For most networks the wireless range is within 30 m 100 ft of the wireless access point Make sure the product is turned on and in the ready state Turn off any third party firewalls on your computer Make sure that the wireless network is working correctly On the product control panel open the Network Setup menu and then open the Wireless Menu item b Select the Run Network Test item to test the wireless network The product prints report with the results Make sure that the correct port or product is selected From the list of printers on your computer right click the name of this product click Properties and then open the Ports tab b Click the Configure Port button to verify that the IP address matches the IP address listed on the Run Network Test report Make sure that your computer is working correctly If necessary restart your computer The wireless product loses communication when connected to a VPN Typically you cannot connect to a VPN and other networks at the same time The network does not appear in the wireless networks list ENWW Make sure the wireless router is turned on and has power The network might be hidden However you can still connect to a hidden network Solve product connectivity problems 107 The wireless network is not functioning 1
37. 1 17 ITB cleaning Positive potential waste toner Negative potential waste toner Photosensitive drum ITB cleaning roller Partition sheet ITB cleaning brush Sweeper strip DC bias ENWW 16 Chapter I Theory of operation Drum cleaning stage Not all of the toner is removed from the photosensitive drum during the transfer stage During the cleaning stage the residual or waste toner is cleared from the drum surface to prepare the surface for the next latent image formation Step 9 drum cleaning The cleaning blade scrapes the residual toner off the surface of the photosensitive drum and deposits it in the waste toner container The drum is now clear and is ready for the next image formation process Figure 1 18 Drum cleaning Cleaning seal Photosensitive drum ENWW Image formation system 17 Pickup and feed system The pickup and feed system picks up and feeds the print media It consists of several types of feed rollers Figure 1 19 Pickup and feed system 6610 5 61 SR609 V SW Lol el e e er 58603 58602 ON 58601 Number Description Number Description Cassette paper out sensor SR601 CASSETTE PAPER OUT signal Registration sensor SR602 REGISTRATION signal Loop sensor SR603 LOOP signal Fuser output sensor SR609 FUSER OUTPUT signal Rear door open
38. 10 of Industry Canada Pour l usage d int rieur Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescribes dans le r glement sur le brovillage radio lectrique dict par le Minist re des Communications du Canada Le composant RF interne est conforme la norme CNR 210 d Industrie Canada European Union regulatory notice The telecommunications functionality of this product may be used in the following EU and EFTA countries regions 158 Appendix Regulatory information ENWW Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom Notice for use in France For 2 4 GHz Wireless LAN operation of this product certain restrictions apply This equipment may be used indoor for the entire 2400 2483 5 MHz frequency band channels 1 13 For outdoor use only 2400 2454 MHz frequency band channels 1 9 may be used For the latest requirements see www arcep fr L utilisation de cet equipement 2 4 GHz Wireless LAN est soumise certaines restrictions Cet quipement peut tre utilis l int rieur d un b timent en utilisant toutes les fr quences de 2400 2483 5 MHz Chaine 1 13 Pou
39. 15 SEE TE E Tr 15 le eie Stage 16 Step 8 MB 16 Dromcleaning 17 Step 9 dr m cleaning RER Me EE 17 Pickup and feed EEE 18 Oe See 19 Scanner system base models 20 Scanner power on sequence of events 02 20 ENWW vi or scan to computer sequence of events 22 2 2 21 Fax functions and operation lax models only uius eor rete hr ie e tene rio re Y 22 Computer and network security features 22 E M 22 Receive faxes when you hear fax tones 22 BIE SL Ve DEED 23 Fax by using Voice over IP services 00 0 00 00001 23 ET SIE TNT 24 Fax card in the fax 24 SN FINN EE EE ME DU 24 Safety protection circuitry EE EE 25 Daja path REE eT 25 lacia s er EEE M 25 Downstream device detection 26 Hook svie Control Reload addu 26 elei os ndo 26 ee e M RE 26
40. 9 5 EC EMC Directive 2004 108 EC the Low Voltage Directive 2006 95 EC and the Ecodesign Directive 2009 125 EC and carries the CE Marking accordingly This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the product name or the product number s 3 Telecom approvals and standards appropriate for the target countries regions have been applied to this product in addition to those listed above 4 This product uses an analog fax accessory module which Regulatory Model numbers are BOISB 1 102 00 US LIU BOISB 1102 01 EURO LIU as needed to meet technical regulatory requirements for the countries regions this product will be sold 5 This product uses a radio module device which Regulatory Model number is SDGOB 0892 as needed to meet technical regulatory requirements for the countries regions this product will be sold Boise Idaho USA January 2012 For Regulatory Topics only contact European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department H
41. BLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Customer support Get telephone support for your country region Country region phone numbers are on the flyer that was in the box with your product or at www hp com support Have the product name serial number date of purchase and problem description ready Get 24 hour Internet support www hp com support licolorm276series Get support for products used with a Macintosh computer www hp com go macosx Download software utilities drivers and electronic www hp com support ljcolorm276series information Order additional HP service or maintenance agreements www hp com go carepack Register your product www register hp com 136 Appendix A Service and support ENWW the product If HP Customer Care determines that your product needs to be returned to HP for repair follow these steps to re
42. ISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE Some states or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you 9 U S GOVERNMENT CUSTOMERS If you are a U S Government entity then consistent with FAR 12 211 and FAR 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed under the applicable HP commercial license agreement 10 COMPLIANCE WITH EXPORT LAWS You will comply with all laws rules and regulations i applicable to the export or import of the Software or ii restricting the Use of the Software including any restrictions on nuclear chemical or biological weapons proliferation 11 RESERVATION OF RIGHTS HP and its suppliers reserve all rights not expressly granted to you in this EULA c 2007 Hewlett Packard Development Company L P Rev 11 06 End User License Agreement 135 551 This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT IS AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIA
43. Q TRE Standards Europe Herrenberger Strafe 140 D 71034 B blingen FAX 49 7031 14 3143 www hp eu certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 Phone 208 396 6000 150 Appendix C Regulatory information ENWW Certificate of Volatility ENWW Hewlett Packard Certificate of Volatility Model M276n MFP M276nw MFP Part Number CF144A CF145A Address 11311 Chinden Blvd Boise ID 83714 Volatile Memory Does the device contain volatile memory Memory whose contents are lost when power is removed Yes No If Yes please describe the type size function and steps to clear the memory below Type SRAM DRAM etc DDR3 Size 256 MB Function Run time firmware image print job info during printing Steps to clear Memory Power off printer Non Volatile Memory Does the device contain non volatile memory Memory whose contents are retained when power is removed 5 L No If Yes please describe the type size function and steps to clear the memory below Type Flash EEPROM etc Size Function Steps to clear memory EEPROM 16 kB Printer Specific Data NVRAM Initialization Type Flash EEPROM etc Size Function Steps to clear memory NAND Flash 256 MB Firmware and Smart Preferred method Clear Saved Install Faxes Go to Setup Service Fax Servi
44. USB Flash Drive The following types are supported e PDF e JPG Menu item Description Print Documents Prints documents stored on the USB flash drive Use the arrow buttons to scroll through the documents Touch the names of documents to print Touch the summary screen to change settings such as the number of copies the paper size or the paper type Touch the Prin button to print the documents View and Print Photos Previews photos on the USB flash drive Use the arrow buttons to scroll through the photos Touch the preview image for each photo to print Adjust the settings and save the changes as the new default settings To print the photos touch the Print button Scan to USB Drive Scans a document and stores it as a PDF file or JPEG image on the USB flash drive Fax Menu To open this menu touch the Fax button and then touch the Fax Menu button Menu item Sub menu item Sub menu item Description Fax Reports Fax Confirmation On Every Fax Sets whether the product prints a confirmation report On Send Fax Only after a successful fax job On Receive Fax Only Never Include First Page On Sets whether the product includes a thumbnail image Off of the first page of the fax on the report ENWW Tools for troubleshooting 61 Sub menu Fax Error Report On Every Error On Send Error On Receive Error Sub menu item Description Sets whether the product prints report aft
45. Use a single pre paid shipping label Single returns 1 Package the HP LaserJet print cartridge in its original bag and box 2 Place the shipping label on the front of the box Shipping For all HP LaserJet print cartridge recycling returns give the package to UPS during your next delivery or pickup or take it to an authorized UPS drop off center For the location of your local UPS drop off center call 1 800 PICKUPS or visit www ups com If you are returning via USPS label give the package to a U S Postal Service carrier or drop off at a U S Postal Service Office For more information or to order additional labels or boxes for bulk returns visit www hp com recycle or call 1 800 340 2445 Requested UPS pickup will be charged normal pickup rates Information subject to change without notice 144 Appendix Regulatory information ENWW Residents of Alaska and Hawaii Do not use the UPS label Call 1 800 340 2445 for information and instructions The U S Postal Service provides no cost cartridge return transportation services under an arrangement with HP for Alaska and Hawaii Non U S returns To participate in HP Planet Partners return and recycling program just follow the simple directions in the recycling guide found inside the packaging of your new product supply item or visit www hp com recycle Select your country region for information on how to return your HP LaserJet printing supplies Paper This product i
46. V xvi ENWW List of figures Figure 1 1 Product systems imer quce dm ER 2 Figure 1 2 Product components F r e ped ind 3 Figure 152 Engine control 5 Figure 1 4 DC controller 6 Figure 1 5 Low voltage power supply UM ME tK RUE GR 7 8 8 Figure 1 7 Laser scanner al EMT T 9 Figure 1 8 Imageformation system 10 11 Figure 1 10 Primary 12 Figure 1 11 Laserbeam exposure M 12 Figure RA 13 Figure 1 13 Primary transfer ME m UPS 14 Boe t14 Secondary anster atn 14 Figure 1 15 Separation from the ITB 15 EN FUSING 15 Fig r 1 17 MBcleaning 16 Fic ore bl r 17 Figure 1 19 Pickup and feed system chains ae va danda d n EE 18 Figure 2 1 controller 39 Figure 2 2 Major COMPONENTS S E ENERE RER A 41 Figure 2 3 Timing diagram eee Geer debet 43 Figure 24 Circuit diagram teneis 44 ENWW xvii xvii
47. arge to that surface Figure 1 10 Primary charging Primary charging roller Step 2 laser beam exposure The laser beam scans the photosensitive drum to neutralize the negative charge on portions of the drum surface An electrostatic latent image is formed where the negative charge was neutralized Figure 1 11 Laserbeam exposure Laser beam Exposed area Unexposed area Developing stage The developer roller comes in contact with the photosensitive drum and deposits toner on the electrostatic latent image 12 Chapter I Theory of operation ENWW Step 3 development Toner acquires a negative charge as a result of the friction from the developer roller rotating against the developer blade When the negatively charged toner comes in contact with the drum it adheres to the electrostatic latent image When the toner is on the drum the image becomes visible Figure 1 12 Development Developer blade Developer roller Photosensitive drum ENWW Image formation system 13 Transfer stage Step 4 primary transfer The toner image on the photosensitive drum is transferred to the ITB The DC positive bias is applied to the primary transfer pad The negatively charged toner transfers to the ITB from the drum surface Figure 1 13 Primary transfer Photosensitive drum Step 5 secondary transfer The toner image on the ITB is transferred to the print media The DC positive
48. b after the message has appeared for 10 seconds without acknowledgement Critical error messages can indicate some kind of failure Turning off and then turning on the power might fix the problem If a critical error persists the product might require service Control panel messages 10 Supply Error Description The memory chip for one of the toner cartridges cannot be read or is missing e 10 0000 black memory chip error 10 0001 cyan memory chip error o 10 0002 magenta memory chip error gt o 10 0003 yellow memory chip error e 10 1000 black memory chip is missing e 10 1001 cyan memory chip is missing o 10 1002 magenta memory chip is missing o 10 1003 yellow memory chip is missing Recommended action Reinstall the toner cartridge Turn the product off and then on If the problem is not solved replace the toner cartridge If the problem is still not solved verify that the connector J124 on the DC controller is firmly seated Replace the DC controller ENWW Tools for troubleshooting 67 49 Error Turn off then on Description The product experienced an internal error Recommended action Turn the product off wait at least 30 seconds and then turn the product on and wait for it to initialize If you are using surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 50 x Fuser Error Description The product ha
49. ce Clear Saved Faxes Alternate Method NVRAM init Steps to clear memory Mass Storage Does the device contain mass storage memory Hard Disk Drive Tape Backup L Yes No lf Yes please describe the type size function and steps to clear the memory below Type HDD Tape etc Size Function Steps to clear memory Type HDD Tape etc Size Function Steps to clear memory Author Information Name Title Email Business Unit Technical LaserJet Business Marketing Engineer Date Prepared 4 1 2012 Certificate of Volatility 151 Safety statements Laser safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The device is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the device is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation N WARNING Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canad
50. ce on the extension phone keypad listen for fax transmission sounds and then hang up NOTE In order for the 1 2 3 sequence to work the extension phone setting must be set to On in the Fax Setup menu Distinctive ring function Distinctive ring is a service that a telephone company provides The distinctive ring service allows three phone numbers to be assigned to one phone line Each phone number has a distinctive ring The first phone number has single ring the second phone number has double ring and the third phone number has a triple ring NOTE The product has not been tested with all of the distinctive ring services that telephone companies provide in all countries regions HP does not guarantee that the distinctive ring function will operate correctly in all countries regions Contact the local phone service provider for assistance Set up the distinctive ring function 1 Press Setup A 2 Use the arrow buttons to select Fax Setup and then press Enter 3 Use the arrow buttons to select Basic Setup and then press Enter 4 Use the arrow buttons to select Distinctive Ring and then press Enter 5 Use the arrow buttons to select one of the following options NOTE The control panel display might show some of these options as abbreviations e Rings default setting Single e Double e Triple e Double and Triple Press Enter to save the setting Fax by using Voice over IP ser
51. clear the message To avoid this problem try the following solutions 1 Adjust the paper guides in the tray Ensure the front paper guide is pushing the paper against the back edge of the tray 2 Use paper that meets HP specifications Store paper unopened in its original packaging 3 Use the product in an area that meets the environmental specifications for this product Print failure press OK If error repeats turn off then on Description The product cannot process the page Recommended action Touch the OK button to continue printing the job but output might be affected If the error persists turn the power off and then on Resend the print job Rear door open ENWW Description The product rear door is open Recommended action Close the door Tools for troubleshooting 75 Remove shipping lock from lt color gt cartridge Description toner cartridge shipping lock is installed Recommended action Pull the orange tab to remove the shipping lock from the cartridge Remove shipping locks from cartridges Description toner cartridge shipping lock is installed on one or more toner cartridges Recommended action Pull the orange tab to remove the shipping lock from the cartridge Replace lt color gt Description The toner cartridge is at the end of its useful life and the product is customer configured to stop printing when it reaches the very low state Recommended action To ensure optimal pri
52. ct prints a report with the results 4 Make sure that the correct port or product is selected From the list of printers on your computer right click the name of this product click Properties and then open the Ports tab sure the box is checked next to Virtual printer port for USB 5 Make sure that your computer is working correctly If necessary restart your computer The product does not print and the computer has a third party firewall installed 1 Update the firewall with the most recent update available from the manufacturer 2 If programs request firewall access when you install the product or try to print make sure you allow the programs to run 3 Temporarily turn off the firewall and then install the wireless product on the computer Enable the firewall when you have completed the wireless installation The wireless connection does not work after moving the wireless router or product Make sure that the router or product connects to the same network that your computer connects to 1 Open the Reports menu and select the Configuration Report item to print the report 2 Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for your computer 3 If the 5505 are not the same the devices are not connecting to the same network Reconfigure the wireless setup for your product 106 Chapter 2 Solve problems ENWW Cannot connect more computers
53. device to Off retransmit data if it detects an Fax Service Log error signal The fax service log prints out the last 40 entries in the fax log Cleaning Page Cleans the product when specks or other marks appear on printed output The cleaning process removes dust and excess toner from the paper path When selected the product prompts you to load plain Letter or 4 paper in Tray 1 Touch the OK button to begin the cleaning process Wait until the process completes Discard the page that prints USB Speed High Full Sets the USB speed for the USB connection to the computer For the product to actually operate at high speed it must have high speed enabled and be connected to an EHCI host controller that is also operating at high speed This menu item does not reflect the current operating speed of the product ENWW Tools for troubleshooting 57 58 Sub menu Sub menu Description Less Paper Curl On When printed pages are consistently curled this option Off sets the product to a mode that reduces curl Archive Print On When printing pages that will be stored for a long time this Off option sets the product to a mode that reduces toner smearing and dusting Firmware Datecode Displays the current firmware datecode Restore Defaults Signature Check Cancel if Invalid Prompt if Invalid Sets all settings to the factory default values
54. dialing 26 regional versions 24 ring detect 26 fax menu 61 fax reports printing 61 fax security security features computer 22 security features network 22 162 Index fax subsystem fax 24 operations 24 fax troubleshooting checklist 112 Finnish laser safety statement 153 flash memory fax 27 fusing stage 15 G graph paper printing 60 H hook state fax 25 hook switch control 26 HP Customer Care 136 HP Jetdirect print server NVRAM initialization 111 humidity specifications environment 140 image formation cleaning stage 17 developing stage 12 fusing stage 15 latent image stage 11 process 10 systems 10 transfer stage 14 image quality repetitive image defects 46 solving 92 image transfer stage 14 information pages configuration page 46 initialization NVRAM 111 J jams detection operations 19 document feeder clearing 86 locating 85 output bin clearing 89 rear door clearing 89 Japanese VCCI statement 152 Jetdirect print server NVRAM initialization 111 K Korean EMC statement 153 L laser safety statements 152 153 laser beam exposure stage 12 laser scanner system operations 9 latent image formation stage 11 LEDs troubleshooting 35 license software 134 line current control fax 26 location setting 110 M Macintosh support 136 material restrictions 145 Material Safety Data Sheet MSDS 146 media jam detection operations 19 media feed stage 14 memory flash fax 27
55. door is closed until the printer is ready for a print operation Purpose Clears the potential from the drum surface adjusts the drum phase and cleans the ITB Remarks Detects the cartridge presence and environment completes any required calibration color registration control and image stability STBY Standby period INTR Initial rotation From end of the WAIT or LSTR period until either the print command is received from the formatter or the power is turned off From the time the print command is received until the media is picked up Maintains the printer in readiness for a print command Prepares the photosensitive drum for printing The printer enters sleep mode when the formatter sends a sleep command and performs color registration and image stability control when the formatter sends those commands PRINT From the end of INTR period until the fuser paper sensor detects the trailing edge of paper Forms the images on the photosensitive drum and transfers the toner image to the print media Performs image stabilization at a specified print interval or at specified times LSTR Last rotation From the end of the PRINT period until the delivery motor stops rotating Moves the printed sheet out of the printer The printer enters the INTR period as soon as the formatter sends another print command Chapter 1 Theory of operation ENWW Engine control system ENWW
56. dual or the entity you represent and b Hewlett Packard Company HP that governs your use of the software product Software This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software including a license agreement in online documentation The term Software may include i associated media ii a user guide and other printed materials and iii online or electronic documentation collectively User Documentation RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA BY INSTALLING COPYING DOWNLOADING OR OTHERWISE USING THE SOFTWARE YOU AGREE TO BE BOUND BY THIS EULA IF YOU DO NOT ACCEPT THIS EULA DO NOT INSTALL DOWNLOAD OR OTHERWISE USE THE SOFTWARE IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA PLEASE RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A REFUND OF THE PURCHASE PRICE IF THE SOFTWARE IS INSTALLED ON OR MADE AVAILABLE WITH ANOTHER HP PRODUCT YOU MAY RETURN THE ENTIRE UNUSED PRODUCT 1 THIRD PARTY SOFTWARE The Software may include in addition to HP proprietary software HP Software software under licenses from third parties Third Party Software and Third Party License Any Third Party Software is licensed to you subject to the terms and conditions of the corresponding Third Party License Generally the Third Party Lice
57. e Manual The user must touch the Start Fax button or use an extension phone number to make the product answer the incoming call e A telephone answering machine TAM is attached to the Auxilary phone port of the product The product will not pick up any incoming call but will listen for fax tones after the answering machine has picked up the call Fax Tel The product must automatically pick up the call and determine if the call is a voice or fax call If the call is a fax call the product handles the call as usual If the call is a voice call an audible synthesized ring is generated to alert the user of an incoming voice call 50 Chapter 2 Solve problems ENWW Sub menu Rings to Answer Sub menu item Description Sets the number of rings that must occur before the fax modem answers The default setting is 5 Distinctive Ring All Rings Single Double Triple Double and Triple If you have distinctive ring phone service use this item to configure how the product responds to incoming calls e Rings The product answers any calls that come through the telephone line e Single The product answers any calls that produce single ring pattern e Double The product answers any calls that produce a double ring pattern e Triple The product answers any calls that produce a triple ring pattern e Double and Triple The product answers any calls that pr
58. e HP Software provided by HP as an upgrade update or supplement collectively Upgrade you must first be licensed for the original HP Software identified by HP as eligible for the Upgrade To the extent the Upgrade supersedes the original HP Software you may no longer use such HP Software This EULA applies to each Upgrade unless HP provides other terms with the Upgrade In case of a conflict between this EULA and such other terms the other terms will prevail 4 TRANSFER 134 Appendix A Service and support ENWW ENWW a Third Party Transfer The initial end user of the HP Software may make a one time transfer of the HP Software to another end user Any transfer will include all component parts media User Documentation this EULA and if applicable the Certificate of Authenticity The transfer may not be an indirect transfer such as consignment Prior to the transfer the end user receiving the transferred Software will agree to this EULA Upon transfer of the HP Software your license is automatically terminated b Restrictions You may not rent lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use You may not sublicense assign or otherwise transfer the HP Software except as expressly provided in this EULA 5 PROPRIETARY RIGHTS All intellectual property rights in the Software and User Documentation are owned by HP or its suppliers and are protected by law including applicable copyright
59. e button Load plain letter or A4 paper when you are prompted Touch the OK button to begin the cleaning process The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1 keeping the same orientation the side with the black stripe should be face down with the arrow toward the back of the product Press the OK button to continue the cleaning process Wait until the process is complete Discard the page that prints Calibrate the product to align the colors ENWW If the printed output has colored shadows blurry graphics or areas that have poor color you might need to calibrate the product to align the colors Print the Diagnostics Page from the Reports menu on the control panel to check the color alignment If the blocks of color on that page are not aligned with each other you need to calibrate the product 1 2 3 On the product control panel open the System Setup menu Open the Print Quality menu and select the Color Calibration item Select the Calibrate Now option Solve image quality problems 95 Check the toner cartridges Check each toner cartridge and replace them if necessary if any of the following problems occur e The printing is too light or seems faded in areas e Printed pages have small unprinted areas e Printed pages have streaks or bands If a toner cartridge must be replaced print the supplies status page to find the part number for
60. e following steps Verify that the print settings are correct for the paper you are using e Solve print quality problems Print a small document from a different program that has printed in the past If this solution works then the problem is with the program you are using If this solution does not work the document does not print complete these steps Try printing the job from another computer that has the product software installed b Check the cable connection Direct the product to the correct port or reinstall the software selecting the connection type you are using Solve problems checklist 31 Use the following procedure to print a control panel menu layout 1 From the Home screen touch the Setup 3 button 2 Touch Reports button 3 Touch the Menu Structure button Troubleshooting process When the product malfunctions or encounters an unexpected situation the product control panel alerts you to the situation This chapter contains information to help diagnose and solve problems e Use the pretroubleshooting checklist to evaluate the source of the problem and to reduce the number of steps that are required to fix the problem e Use the troubleshooting flowchart to pinpoint the root cause of the hardware malfunction The flowchart guides you to the section of this chapter that contains steps for correcting the malfunction Before beginning any troubleshooting procedure chec
61. e midtones Use this theme when printing business graphics e Photo The product interprets RGB color as if it were printed as a photograph using a digital mini lab The product renders deeper more saturated colors differently than with the Default sRBG theme Use this theme when printing photos e Photo Adobe RGB 1998 Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB Turn off color management in the software program when using this theme e None ENWW Solve image quality problems 93 Change the color options Change the color options settings for the current print job from the color tab of the printer driver 1 On the File menu in the software program click Print 2 Click Properties or Preferences 3 Click the Color tab 4 Click the Automatic or Manual setting e Automatic setting Select this setting for most color print jobs e Manual setting Select this setting to adjust the color settings independent from other settings NOTE Changing color settings manually can impact output HP recommends that only color graphics experts change these settings 8 Advanced Printing Shortcuts Paper Quaity Effects Finishing Color Services Color Options Automatic Print in Grayscale i Color Themes RGB color Default SRGB z About Help Camel 5 Click the Print in Grayscale optio
62. e option on this product is Prompt to Remind Me in 100 pages 200 pages 300 pages 400 pages or never This option is provided as customer convenience and is not an indication these pages will have acceptable print quality Recommended action To ensure optimal print quality HP recommends replacing the toner cartridge at this point You can continue printing until you notice decrease in print quality Actual cartridge life might vary Once an HP supply has reached Very Low HP s Premium Protection Warranty on that supply has ended All print defects or cartridge failures incurred when an HP supply is used in Continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement 78 Chapter 2 Solve problems ENWW Event log messages The following product events not produce message that appears on the control panel Instead they are recorded in the event log To print the event log open the secondary service menu select Service Reports and then select Error Report Table 2 4 Event log messages Event code Description 10 0000 Black e label error 10 0001 Cyan e label error 10 0002 Magenta e label error 10 0003 Yellow e label error 10 0004 Imaging drum e label error 10 1000 Black e label missing 10 1001 Cyan e label missing 10 1002 Magenta e label m
63. e product ENWW iv Conventions used in this guide ENWW Table of contents 1 Theory of 1 Basic operation 2 Major product systems ENE etna Pul inte RU 2 Produet e mBoneis 3 Sequence of operation RE 4 5 6 Low voltage power supply 7 High voltage power supply vt caen 8 Ede fe L EEE EE NNN EE 9 EEE STUE TE EEE 9 10 10 Latent image formation stage sl ssnievinccuessnebonswntaeainansvarncaatiorendvonuldedadunsgtelehaiileseushovod yan 1 Step 1 primary charging EE EE 12 Step 2 laser beam exposure aeneae rn ae ean rr Fe Pea it edo 12 Sia oeste ide EN dime 12 Step 3 development ee 13 A E E A 14 Step 4 primary transfer aadnk 14 Step 5 secondary transfer 14 Step 6 separation from the ITB ipe eerte ea tea en col bc rang 15 FUSING SIAJ
64. e product e sure the phone is hung up Change the Answer Mode option to match the product setup a Touch the Setup button Open the Fox Setup menv Open the Basic Setup menu d Open the Answer Mode menu e Select the setting that matches the product setup Set the Answer Mode option to the Fax Tel setting to automatically receive faxes The Fax Tel setting automatically detects whether the incoming transmission is a fax or a voice call and routes the call to the appropriate device phone line splitter is being used e Ifyou are using a phone line splitter remove the splitter and set up the phone as downstream phone e sure the phone is hung up sure the phone is not being used for a voice call when faxing No dial tone e If using a phone line splitter remove the phone line splitter and set up the phone as a downstream phone ENWW Solve fax problems 119 Fax cuts off or prints on two pages Set the Default Paper Size setting Faxes print on a single size of paper based on the Default Paper Size settings Open the Setup Menu menu Open the System Setup menu Open the Paper Setup menu d Open the Default Paper Size menu e Select the correct setting Set the paper type and size for the tray used for faxes Turn on the Fit to Page setting to print longer length faxes on letter or A4 size paper Open the Setup Menu menu b Open the Fax Setup menu Open t
65. ed magenta supply 10 4103 Unsupported yellow supply 10 7000 Printing past very low black 10 7001 Printing past very low cyan 10 7002 Printing past very low magenta 10 7003 Printing past very low yellow 10 7100 Printing black only 10 8100 Not printing black only 10 9531 Unspecified supply error in Toner Collection Unit 10 9800 Waste Toner Out full black 10 9801 Waste Toner Out full cyan 10 9802 Waste Toner Out full magenta 10 9803 Waste Toner Out full yellow 13 0000 Paper jam 13 1200 External device paper 13 12 19 0000 Fax modem reset and power cycle 20 0000 Memory out in print 20 0001 Memory out in copy Chapter 2 Solve problems ENWW Table 2 4 Event log messages continued Event code Description 20 0002 Memory out in scan 20 0003 Memory out in photo 20 0004 Memory out in fax 20 0005 Memory out in fax flash 20 0006 Memory out in scan calibration 21 0000 Page punt 25 0000 SMTP error 30 0012 Scanner motor test failure 41 2000 Beam detect malfunction 41 3000 Unexpected size 50 0000 Fuser error 50 1000 Low fuser temperature error 50 1100 High subthermistor area 3 fuser error 50 1200 Low subthermistor area 3 fuser error 50 2000 Slow fuser error 50 3000 High fuser temperature error 50 4000 Fuser drive circuit error 50 7000 Fuser open error 50 8000 Low subthermistor fuser error 50 9000 High subthermist
66. ed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you 130 Appendix Service and support ENWW THE WARRANTY TERMS CONTAINED IN THIS STATEMENT THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU ENWW Hewlett Packard limited warranty statement 131 HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 132 This HP product is warranted to be free from defects in materials and workmanship This warranty does not apply to products that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting
67. ehaves like a piece of wire connecting the sender and receiver This is the period during which all of the fax signaling and data transfer occurs When a call is completed the circuit opens again and the line current flow ceases removing the CO connection from both the sender and the receiver On most phone systems the TIP and RING signals appear on pins 3 and 4 of the RJ 11 modular jack the one on the fax card as defined in the common 6 wire RJ standard These two signals do not have to be polarized because all of the equipment works with either TIP or RING on one pin and the other signal on the other pin This means that cables of either polarity can interconnect and still work These basic functions of PSTN operation are assumed in the design of the fax subsystem The product generates and detects the signaling tones currents and data signals that are required to transmit and receive faxes using the PSTN Receive faxes when you hear fax tones In general incoming faxes to the product are automatically received However if other devices are connected to the same phone line the product might not be set to answer automatically 22 Chapter I Theory of operation ENWW If the product is connected to phone line that receives both fax and phone calls and you hear fax tones when you answer the extension phone receive the fax in one of two ways e Ifyou are near the product press Start Fax on the control panel e Press 1 2 3 in sequen
68. elwork problems oaov Ca e REM ROW Det et 103 Poor physical connection dene 103 The computer is using the incorrect IP address for the product 103 The computer is unable to communicate with the product 104 The product is using incorrect link and duplex settings for the network 104 New software programs might be causing compatibility problems 104 The computer or workstation might be set up incorrectly 104 The product is disabled or other network settings are incorrect 104 Solve wireless network 105 Wireless connectivity 8 2 0000 00 02 105 control panel displays the message The wireless feature on this product has been turned off anses eee 106 The product does not print after the wireless configuration completes 106 ENWW The product does not print and the computer has third party firewall eee 106 The wireless connection does not work after moving the wireless router 272419 EEE TR EEE EO EN ENER 106 Cannot connect more computers to the wireless product 107 The wireless product loses communication when connected to a VPN 107 The network does not appear in the wireless networks list
69. em requires a high pass filter on the phone line connection to the product Contact your DSL service provider for a filter or buy a filter e Verify that the filter is plugged in e Replace the existing filter to make sure that it is not defective The product uses a fax over IP or VoIP phone service Set the Fax Speed option to the Slow V 29 or Medium V 17 setting or disable the Fast V 34 setting a Touch the Setup 3 button Open the Fax Setup menu Open the Advanced Setup menu d the Fax Speed menu e Select the correct setting e Contact your service provider to make sure that fax is supported and for a recommended fax speed settings Some companies might require an adapter 116 Chapter 2 Solve problems ENWW An error message displays on the control panel The No fax detected message displays NOTE This error does not always refer to a missed fax If a voice call is made to a fax number by mistake and the caller hangs up the No fax detected message displays on the control panel e Ask the sender to resend the fax sure that the telephone cord from the product is plugged into the wall telephone jack different phone cord e Connect the product phone cord into a jack for another phone line e sure the telephone line and phone wall jack are active by plugging a telephone and checking for a dial tone sure that the telephone cord is plugged int
70. ent feeder 1 Turn the product off 2 Open the document feeder cover 3 Lift the document feeder roller assembly and gently pull the jammed paper out 86 Chapter 2 Solve problems ENWW 4 Close the document feeder roller assembly and then close the document feeder cover 5 Open the scanner lid If DES is jammed behind the white plastic backing gently pull it out Clear jams in the paper input tray CAUTION not use sharp objects such as tweezers needle nose pliers to remove jams Damage caused by sharp objects is not covered by the warranty When removing jammed paper pull it straight out from the product Pulling jammed paper out of the product at an angle can damage the product Ey NOTE Depending on where the jam is located some of the following steps might not be necessary ENWW Clear jams 87 88 Pull out the tray and lift the jam access door above the tray With both hands grasp the paper and carefully pull it free from the product Replace the tray Press the OK button to continue printing Chapter 2 Solve problems ENWW Clear jams from the output bin CAUTION not use sharp objects such as tweezers or needle nose pliers to remove jams Damage caused by sharp objects will not be covered by the warranty 1 With both hands grasp the paper and carefully pull it free from the product Clear jams from the rear door 1 Open t
71. enu Receive Options Print Private Faxes Block Junk Faxes Sub menu item Add Number Delete Number Delete All Numbers Print Junk Fax list Description Prints stored faxes when the private receive feature is turned on The product prompts you for the system password Modifies the junk fax list The junk fax list can contain up to 30 numbers When the product receives a call from one of the junk fax numbers it deletes the incoming fax It also logs the junk fax in the activity log along with job accounting information Reprint Faxes Prints the received faxes stored in available memory This item is available only if you have turned on the Allow Fax Reprint feature in the Fax Setup menu Forward Fax Off Sets product to send all received faxes to another fax machine Polling Receive Allows the product to call another fax machine that has polling send enabled Phone Book Setup Individual Setup Group Setup Edits the fax phone book speed dials and group dial entries The product supports up to 120 phone book entries which can be either individual or group entries Delete Entry Deletes a specific phone book entry Delete All Entries Deletes all entries in the phone book Print Report Now Prints a list of all the individual and group dial entries in the phone book Change Defaults Opens the Fax Setup menu Copy Menu To open this menu to
72. epairs that are required as result of using unsupported supplies is not covered under HP warranty Used lt color gt in use Description You are using toner cartridge that reached the default low threshold while it was installed in product Recommended action Printing can continue but consider having replacement supply on hand Used lt color gt installed to accept press OK Description You have installed toner cartridge that reached the default low threshold while it was installed in another product Recommended action Touch the OK button to continue Used supplies in use Description You are using more than one toner cartridge that reached the default low threshold while it was installed in product Recommended action Printing can continue but consider having replacement supplies on hand Yellow Cartridge Low Description The toner cartridge is nearing the end of its useful life ENWW Tools for troubleshooting 77 Recommended action Printing can continue but consider having a replacement supply on hand Yellow in wrong position Description The toner cartridge is installed in the incorrect slot Recommended action Ensure that each toner cartridge is installed in the correct slot From front to back the toner cartridges are installed in this order black cyan magenta and yellow Yellow Very Low Description The toner cartridge is at the end of its useful life customer configurabl
73. er failed fax job Never Print Last Call Report Prints a detailed report of the last fax operation either sent or received Fax Activity Log Print Log Now Print Log Now Prints a list of Auto Log Print the faxes that have been sent from or received by this product Auto Log Print Automatically prints report after every fax job Print Phone Book Prints list of the speed dials that have been set up for this product Print Junk Fax list Prints a list of phone numbers that are blocked from sending faxes to this product Print Billing Report Prints a list of billing codes that have been used for outgoing faxes This report shows how many sent faxes were billed to each code This menu appears only when the billing codes feature is turned on Print All fax Reports Prints all fax related reports Send Options Send Fax Later Allows a fax to be sent at a later time and date Broadcast Fax Sends a fax to multiple recipients Fax Job Status Displays pending fax jobs and allows you to cancel pending fax jobs Fax Resolution Standard Fine Superfine Photo Sets the resolution for sent documents Higher resolution images have more dots per inch dpi so they show more detail Lower resolution images have fewer dots per inch and show less detail but the file size is smaller 62 Chapter 2 Solve problems ENWW Sub m
74. es conformity Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 Hewlett Packard Company DoC BOISB 1104 02 Rel 1 0 11311 Chinden Boulevard Boise Idaho 83714 1021 USA HP LaserJet Pro 200 color M276n BOISB 1104 02 BOISB 1102 00 US Fax Module LIU BOISB 1102 01 EURO Fax Module LIU All CF210A CF210X CF211A CF212A CF213A conforms to the following Product Specifications SAFETY EMC TELECOM ENERGY USE Supplementary Information IEC 60950 1 2005 A1 EN60950 1 2006 A11 2009 A1 2010 A12 2011 60825 1 2007 EN 60825 1 2007 Class 1 Laser LED Product IEC 62479 2010 EN 62479 2010 GB4943 2001 CISPR22 2005 A1 EN55022 2006 AT Class B EN 61000 3 2 2006 A1 2009 A2 2009 EN 61000 3 3 2008 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class ICES 003 Issue 4 GB9254 2008 GB17625 1 2003 ES 203 021 FCC Title 47 CFR Part 683 Regulation EC No 1275 2008 ENERGY STAR Qualified Imaging Equipment Typical Electricity Consumption TEC Test Procedure The product herewith complies with the requirements of the R amp TTE Directive 1999 5 EC EMC Directive 2004 108 EC the Low Voltage Directive 2006 95 EC and the Ecodesign Directive 2009 125 EC and carries the CE Marking accordingly ENWW Declaration of conformity 147 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device ma
75. esent during a call The silicon DAA provides a DC holding circuit to keep the line current constant during a fax call The silicon DAA converts the analog signal to a digital signal for DSP processing and also converts the digital signal to an analog signal for transmitting data through a telephone line The magnetically coupled signals that cross the isolation barrier go through either a transformer or a relay The DSP in the fax card communicates with the ASIC in the formatter using the high speed serial interface Hook state ENWW Another magnetically coupled signal is the control signal that disconnects the downstream telephone devices such as a phone or answering machine A control signal originating on the DSP can change the relay state causing the auxiliary jack downstream jack to be disconnected from the telephone circuit The product takes control of calls that it recognizes as fax calls If the product does not directly pick up the call it monitors incoming calls for the fax tone or for the user to direct it to receive a fax This idle mode is also called eavesdropping This mode is active when the product is on hook but current exists in the downstream phone line because another device is off hook During eavesdropping the receive circuit is enabled but has a different gain from the current that is generated during normal fax transmissions Fax functions and operation fax models only 25 The product does not take cont
76. ewlett Packard Development Company L P www hp com CF144 90996
77. example glossy heavy and specialty media for example envelopes or photos require reduced print speed To maximize the print speed for special media types ensure the correct media type is selected in the print driver Product temperature To prevent product damage print speed is reduced if the product reaches a specific internal temperature thermal slow down The starting temperature of the product the ambient environment temperature and the print job size affect the number of pages that can be printed before the product reduces the print speed Thermal slow down reduces print speed by printing four pages and then pausing for an amount of time before printing continues Other print speed reduction factors Other factors especially during large print jobs that can cause reduced print speeds include cleaning and lubrication occurs every 50 to 80 pages and takes about 60 seconds gt control sequence occurs every 450 pages and takes about 90 seconds Density control sequence occurs every 150 pages and takes about 120 seconds 100 Chapter 2 Solve problems ENWW The product does not print or it prints slowly The product does not print If the product does not print at all try the following solutions 1 ENWW Make sure the product is turned on and that the control panel indicates it is ready e If the control panel does not indicate the product is ready turn the product off and then on again o
78. g up Disconnect all other lines between the fax and the product e Connect the product directly into the wall telephone jack and resend the fax The control panel displays the message Storing page 1 and does not progress beyond that message Delete stored faxes from memory Touch the Setup button Open the Service menu Open the Fax Service menu d Select the Clear Saved Faxes item Faxes can be received but not sent Send fax and nothing happens 1 Check for a dial tone on the phone line by using the Start Fax button 2 Turn the product off then on 3 Use the control panel or the HP Fax Setup Wizard to configure the fax time date and fax header information Touch the Setup button Open the Fox Setup menu Open the Basic Setup menu d Open the Fax Header menu e Enter the correct settings 4 Verify that any extension phones on the line are hung up 5 If using a DSL service make sure that the phone line connection to the product includes high pass filter 124 Chapter 2 Solve problems ENWW Unable to use fax functions from the control panel e product might be password protected Use the HP Embedded Web Server HP Toolbox software or the control panel to set a password e If you do not know the password for the product contact your system administrator e Verify with the system administrator that the fax functionality has not been disabled Unable to use speed dials e s
79. ge fax jobs into smaller sections and then fax them individually e Change the fax settings on the control panel to a lower resolution Open the Setup Menu menu b Open the Fax Setup menu Open the Advanced Setup menu d Open the Fax Resolution menu Select the correct setting ENWW Solve fax problems 127 Fax quality is poor If the fax is blurry or light try the following steps to correct the problem e Increase fax resolution when sending faxes Resolution does not affect received faxes Open the Setup Menu menu b Open the Fax Setup menu Open the Advanced Setup menu d Open the Fax Resolution menu Select the correct setting NOTE Increasing resolution slows transmission speed e on the Error Correction setting from the control panel Open the Setup Menu menu Open the Service menu Open the Fax Service menu d Open the Error Correction menu e Select the On setting e Check the toner cartridge Replace it if necessary e Ask the sender to darken the contrast setting on the sending fax machine and then resend the fax Solve DSL problems Cannot send or receive a fax on a PBX line e If you are using a PBX phone line contact your PBX administrator to configure an analog fax line for your product Product updates Software and firmware updates and installation instructions for this product are available at www hp com support licolorm276series Click Support amp Driver
80. ges are stored in flash memory rather than RAM more RAM is available to handle larger and more complicated copy and print jobs Fax functions and operation fax models only 27 USB Flash Drive This product features printing the following types of files from the USB flash drive e PDF e RGB JPEG When a USB flash drive is inserted into the front of the product the control panel will display the USB Flash Drive Menu The files present on the USB flash drive can be accessed from the control panel using the touch screen Any RGB jpeg or pdf files on the USB flash drive can be printed directly from the product control panel Pages also can be scanned and saved to the USB flash drive from the control panel 28 Chapter I Theory of operation ENWW 2 Solve problems ENWW Solve problems checklist Menu map Troubleshooting process Tools for troubleshooting Clear jams Solve paper handling problems Solve image quality problems Solve performance problems Solve product connectivity problems Service mode functions Solve fax problems Product updates 29 Solve problems checklist 1 Ensure that the product is set up correctly Press the power button to turn on the product or to deactivate the Auto Off mode Check the power cable connections Ensure that the line voltage is correct for the product power configuration See the label that is on the back of the product for voltage re
81. h OK If the message persists contact HP support Load tray 1 Press OK for available media Description The tray is empty Recommended action Load paper into the tray to continue printing Touch the OK button to select a different tray Load Tray 1 lt TYPE gt lt SIZE gt Press OK to use available media Description The tray is not configured for the paper type and size that the print job is requesting Recommended action Load the correct paper into Tray 1 Or touch the OK button to use the paper currently in the tray Load Tray 1 lt PLAIN gt lt SIZE gt Cleaning mode OK to start Description The product is ready to process the cleaning operation ENWW Tools for troubleshooting 73 Recommended action Load Tray 1 with plain paper in the size indicated and then touch the OK button Magenta Cartridge Low Description The toner cartridge is nearing the end of its useful life Recommended action Printing can continue but consider having replacement supply on hand Magenta in wrong position Description The toner cartridge is installed in the incorrect slot Recommended action Ensure that each toner cartridge is installed in the correct slot From front to back the toner cartridges are installed in this order black cyan magenta and yellow Magenta Very Low Description The toner cartridge is at the end of its useful life A customer configurable option on this product is Prompt to Remind Me in 100 page
82. he Advanced Setup menu d Open the Fit to Page menu e Select the On setting NOTE If the Fit to Page setting is off and the Default Paper Size setting is set to letter legal size original prints on two pages Solve problems sending faxes error message displays on the control panel The control panel displays a Ready message with no attempt to send the fax The control panel displays the message Storing page 1 and does not progress beyond that message Faxes can be received but not sent Unable to use fax functions from the control panel Unable to use speed dials Unable to use group dials Receive a recorded error message from the phone company when trying to send a fax Unable to send a fax when a phone is connected to the product 120 Chapter 2 Solve problems ENWW An error message displays on the control panel The Communication error message displays Allow the product to retry sending the fax Re sending temporarily reduces the fax speed Unplug the product telephone cord from the wall connect telephone and try making call Connect the product phone cord into a jack for another phone line If the product is connected to a digital phone line verify that you are using the correct filter and settings provided by the digital service provider Try a different phone cord From the control panel change the Fax Speed option to the Medium V 17 setting or Slow V 29
83. he control panel prompts you to specify values for each address section As each address is completed the product prompts for address confirmation before moving to the next one After all three addresses are set the network reinitializes Network Services IPv4 Enable or disable the IPv4 and IPv6 protocols By default each protocol is enabled Link Speed Automatic Sets the link speed manually if needed 10T Full After setting the link speed the product automatically restarts 10T Half 100 Full 100TX Half HTTPS Enforcement Yes An encrypted communication and secure identification of a network web server Only enabled if printer is password No protected Restore Defaults Resets all network configurations to their factory defaults ENWW Tools for troubleshooting 59 Quick Forms menu Menu item Sub menu item Description Notebook Paper Narrow Rule Prints pages that have preprinted lines Wide Rule Child Rule Graph Paper 1 8 inch Prints pages that have preprinted graph lines 5 mm Checklist 1 Column Prints pages that have preprinted lines with check boxes 2 Column Music Paper Portrait Prints pages that have preprinted lines for writing music Landscape 60 Chapter 2 Solve problems ENWW Function specific menus The product features function specific menus for copying faxing scanning and using a USB flash drive To open these menus touch the button for that function on the control panel
84. he first side and then prompts you to remove the page from the output bin and reload it in Tray 1 keeping the same orientation the side with the black stripe should be face down with the arrow toward the back of the product Press the OK button to continue the cleaning process Wait until the process is complete Discard the page that prints Tools for troubleshooting 45 Configuration page Print configuration page NOTE This section applies to the HP LaserJet Pro 200 color M276nw MFP model only 1 From the Home screen on the product control panel touch the Setup 3 button 2 Touch Reports button 3 Touch Configuration Report Print quality troubleshooting tools Repetitive image defects If the product output has consistent repetitive defect use the table in this section to determine which part needs to be replaced based on the measured distance between the repetitions of the defect 9 NOTE following table replaces the graphical repetitive defect ruler You can make your own ruler by using these measurements For the most accurate results use a metric ruler Table 2 3 Repetitive image defects Distance between Component identical defects Notes 22 3 mm 0 87 in Developer roller one rotation Appears in single color plane 26 7 mm 1 05 in Charge roller one rotation Appears in single color plane 28 5 mm 1 12 in RS roller one rotation Appears i
85. he rear door CAUTION The fuser is located above the rear door and it is hot Do not attempt to reach into the area above the rear door until the fuser is cool ENWW Clear jams 89 2 With both hands grasp the paper and carefully pull it free from the product NOTE Ifthe sheet tears remove all fragments before continuing Do not use sharp objects to remove fragments 3 Close the rear door 90 Chapter 2 Solve problems ENWW Solve paper handling problems The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray try these solutions 1 Remove the stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack of paper to the tray Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a different package Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Align the guides with the paper size markings in the bottom of the tray The product does not pick up paper ENWW If the product does not pick up paper from the tray try these solutions Ts 2 3 Open the product and remove any jammed sheets of paper L
86. hen the product is turned on it performs the following tests e Motor test The product moves the motor left and right to confirm operation It reports a scanner error 12 if no motion is detected in the motor encoder system e find scan carriage moves slowly to the left while watching an encoder on the carriage motor to determine when the carriage has found the side wall or stop This enables the product to identify the document origin position of the original If the document origin cannot be located a default position is used instead e LED check The product moves the carriage to the white calibration label under the left side of the flatbed image scanner and it verifies that the minimum and maximum response is acceptable It reports a scanner error 14 if the response is unacceptable e Home find The scan carriage uses the optical scanner to find physical reference features that relate to the document origin at the left side of the image glass This process ensures accurate location of the first document pixels so that the user documents will have an accurate placement of Chapter 1 Theory of operation ENWW the image on scans and copies lt reports scanner error 6 message if the reference features are not found e Calibration This test also known as scanner color calibration enables the product to identify the black and white on every pixel in the CCD Calibration occurs in two major processes a broad analog adj
87. hin the range of the wireless network For most networks the product must be within 30 m 100 ft of the wireless access point wireless router Obstacles do not block the wireless signal Remove any large metal objects between the access point and the product Make sure poles walls or support columns containing metal or concrete do not separate the product and wireless access point The product is located away from electronic devices that might interfere with the wireless signal Many devices can interfere with the wireless signal including motors cordless phones security system cameras other wireless networks and some Bluetooth devices The printer driver is installed on the computer You have selected the correct printer port The computer and product connect to the same wireless network Solve product connectivity problems 105 The control panel displays the message The wireless feature on this product has been turned off A Press the wireless button on the product to open the Wireless menu and then turn the wireless radio on The product does not print after the wireless configuration completes 1 Make sure the product is turned and in the ready state 2 Make sure you are connecting to the correct wireless network 3 Make sure that the wireless network is working correctly Open the Network Setup menu and then open the Wireless Menu b Select the Run Network Test item to test the wireless network The produ
88. i ENWW 1 Theory of operation This chapter presents an overview of the major components of the product and includes a detailed discussion of the image formation system Basic operation e Engine control system e laser scanner system e Image formation system e Pickup and feed system e Scanner system base models e Fax functions and operation fax models only e USB Flash Drive ENWW Basic operation Major product systems The product includes the following systems e Engine control system e Laser scanner system e Imageformation system e Pickup and feed system Figure 1 1 Product systems LASER SCANNER SYSTEM ENGINE CONTROL SYSTEM IMAGE FORMATION SYSTEM PICKUP AND FEED SYSTEM 2 Chapter 1 Theory of operation ENWW Product components Figure 1 2 Product components Qo 0 09020 9 Item Description Item Description 1 Fuser unit 8 Cassette 2 Delivery roller 9 Pickup roller 3 ITB drive roller 10 Separation roller 4 Photosensitive drum 11 Registration roller 5 Laser scanner assembly 12 Secondary transfer roller 6 Transfer pad 13 Fusing film 7 Intermediate transfer belt ITB 14 Pressure roller ENWW Basic operation 4 Sequence of operation Table 1 1 Sequence of operation Period WAIT Duration From the time the power is turned on or the
89. ian DOC regulations Complies with Canadian EMC Class B requirements Conforme la classe B des normes canadiennes de compatibilit lectromagn tiques CEM 5 VCCI statement Japan COREL 77 BERRE CAT COREA VRE 5 25 SHOT IENHVET 140 T ELURYRUALTESL VCCI B Power cord instructions Make sure your power source is adequate for the product voltage rating The voltage rating is on the product label The product uses either 100 127 Vac or 220 240 Vac and 50 60 Hz Connect the power cord between the product and a grounded AC outlet CAUTION prevent damage to the product use only the power cord that is provided with the product Power cord statement Japan N mlk ASAE ERA BELTS MASER RIE THERE 152 Appendix Regulatory information ENWW EMC statement Korea 2121 0 JIE 2 H88 B3 O28 MHADAHSSES amp 2 IAS BASSANI JAAN AS 2402 F SPE NAGA SISLICLI Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet Pro 200 color M276 laserkirjoitin on kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasers teen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 2007 mukaisesti VAROITUS Laitteen k y
90. is minimized In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 in during normal operation This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device CAUTION Based on Section 15 21 of the FCC rules changes of modifications to the operation of this product without the express approval by Hewlett Packard Company may invalidate its authorized use Australia statement This device incorporates a radio transmitting wireless device For protection against radio transmission exposure it is recommended that this device be operated no less than 20 cm from the head neck or body Brazil ANATEL statement Este equipamento opera em car ter secund rio isto n o tem direito prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter prim rio Canadian statements For Indoor Use This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications The internal wireless radio complies with RSS 2
91. issing 10 1003 Yellow e label missing 10 1004 Imaging drum e label missing 10 3000 Non HP black 10 3001 Non HP cyan 10 3002 Non HP magenta 10 3003 Non HP yellow 10 3004 Non HP drum 10 3100 Non HP cloned black 10 3101 Non HP cloned cyan 10 3102 Non HP cloned magenta 10 3103 Non HP cloned yellow 10 3104 Non HP cloned imaging drum 10 3200 Unauthorized black supply 10 3201 Unauthorized cyan supply 10 3202 Unauthorized magenta supply 10 3203 Unauthorized yellow supply 10 3300 Used moved black supply 10 3301 Used moved cyan supply 10 3302 Used moved magenta supply 10 3303 Used moved yellow supply ENWW Tools for troubleshooting 80 Table 2 4 Event log messages continued Event code Description 10 3400 Used beyond life black supply 10 3401 Used beyond life cyan supply 10 3402 Used beyond life magenta supply 10 3403 Used beyond life yellow supply 10 3500 Incompatible black supply 10 3501 Incompatible cyan supply 10 3502 Incompatible magenta supply 10 3503 Incompatible yellow supply 10 4000 Genuine HP supplies installed transition caused by black 10 4001 Genuine HP supplies installed transition caused by cyan 10 4002 Genuine HP supplies installed transition caused by magenta 10 4003 Genuine HP supplies installed transition caused by yellow 10 4100 Unsupported black supply 10 4101 Unsupported cyan supply 10 4102 Unsupport
92. k problems Wireless connectivity checklist The control panel displays the message The wireless feature on this product has been turned off The product does not print after the wireless configuration completes The product does not print and the computer has a third party firewall installed The wireless connection does not work after moving the wireless router or product Cannot connect more computers to the wireless product The wireless product loses communication when connected to a VPN The network does not appear in the wireless networks list The wireless network is not functioning Wireless connectivity checklist ENWW The product and the wireless router are turned on and have power Also make sure the wireless radio in the product is turned on The service set identifier SSID is correct Print a configuration page to determine the SSID If you are not sure the SSID is correct run the wireless setup again With secured networks make sure the security information is correct If the security information is incorrect run the wireless setup again If the wireless network is working correctly try accessing other computers on the wireless network If the network has Internet access try connecting to the Internet over a wireless connection The encryption method AES or TKIP is the same for the product as it is for the wireless access point on networks using WPA security The product is wit
93. k the following issues e Are supply items within their rated life e the configuration page reveal any configuration errors NOTE The customer is responsible for checking supplies and for using supplies that are in good condition Pre troubleshooting checklist The following table includes basic questions to ask the customer to quickly help define the problem s General topic Questions Environment e 15 the product installed on a solid level surface 1 e Is the power supply voltage within 10 volts of the specified power source e 5 the power supply plug inserted in the product and the outlet e 15 operating environment within the specified parameters e 15 the product exposed to ammonia gas such as that produced by diazo copiers or office cleaning materials NOTE Diazo copiers produce ammonia gas as part of the copying processes Ammonia gas from cleaning supplies or a diazo copier can have an adverse affect on some product components for example the print cartridge OPC e 5 the product exposed to direct sunlight 32 Chapter 2 Solve problems ENWW ENWW General topic Questions Media Does the customer use only supported media Is the media in good condition no curls folds or distortion Is the media stored correctly and within environmental limits Input trays s the amount of media in the tray within specifications s the media correctly placed in the tray Are the pa
94. l Product Options Toner Cartridges Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 Hewlett Packard Company DoC BOISB 1104 03 Rel 1 0 11311 Chinden Boulevard Boise Idaho 83714 1021 USA HP LaserJet Pro 200 color MFP M276nw BOISB 1104 03 BOISB 1 102 00 US Fax Module LIU BOISB 1 102 01 EURO Fax Module LIU SDGOB 0892 Radio Module All CF210A CF211A CF212A CF213A CF210X conforms to the following Product Specifications SAFETY EMC TELECOM Radio gt ENERGY USE ENWW 60950 1 2005 A1 EN60950 1 2006 A11 2009 A1 2010 A12 2011 60825 1 2007 EN 60825 1 2007 Class 1 Laser LED Product IEC 62479 2010 EN 62479 2010 GB4943 2001 CISPR22 2005 A1 55022 2006 A1 Class EN 61000 3 2 2006 A1 2009 A2 2009 EN 61000 3 3 2008 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class ICES 003 Issue 4 GB9254 2008 17625 1 2003 ES 203 021 FCC Title 47 CFR Part 68 EN 301 489 1 v1 8 1 2008 04 EN 301 489 17 v2 1 1 2009 05 EN 300 328 V1 7 1 2006 10 FCC Title 47 CFR Part 15 Subpart C Section 15 247 IC RSS 210 IEC 62311 2007 EN62311 2008 Regulation EC No 1275 2008 ENERGY STAR Qualified Imaging Equipment Typical Electricity Consumption TEC Test Procedure Declaration of conformity wireless model 149 Supplementary Information The product herewith complies with the requirements of the R amp TTE Directive 199
95. l resources and saves money without affecting the high performance of this product Hewlett Packard printing and imaging equipment marked with the ENERGY STAR logo is qualified to the U S Environmental Protection Agency s ENERGY STAR specifications for imaging equipment The following mark will appear on ENERGY STAR qualified imaging products ENERGY STAR Additional ENERGY STAR qualified imaging product model information is listed at www hp com go energystar Paper use This product s manual duplex feature two sided printing and N up printing multiple pages printed on one page capability can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life HP LaserJet print supplies It s easy to return and recycle your HP LaserJet print cartridges after use free of charge with HP Planet Partners Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package You help reduce the toll on the environment further when you return multiple cartridges together rather than separately HP is committed to providing inventive high quality products and services that are environmentally sound from product design and manufacturing to distribution customer use and recycling When you
96. lecom products US 155 Telephone Consumer Protection Act 05 156 Industry Canada CS 03 requirements 6 seede 156 Additional statements for wireless products 158 FCC compliance statement United 5 158 Australia statemen omeen serer hare 158 Brazil AINATEEstaleiment ac esconde 158 ENWW ENWW Canadian statements 0 0 0 00000 eres sene 158 European Union regulatory notice creer iere n nene gre nn 158 Notice for use France 159 Notice UI 159 Korean statement 20 159 Taiwan statemehl ici 160 161 xiii xiv ENWW List of tables Table 1 1 Sequence of operation steke Table 22 MN Table 2 1 DC controller connectors Table 2 3 Repetitive image defects Table 2 4 Event log nd eR as Rr dea uM bacs Table 2 5 Fax event log codes Lavvo segner CUPS RH acta M ERREUR Table 2 6 Secondary service menu Table B 1 Physical specifications saved Aker ROLLS C egne Table B 2 Environmental specifications ENWW X
97. list Several possible fixes are available After each recommended action retry faxing to see if the problem is resolved e For best results during fax problem solving make sure the line from the product is plugged directly into the wall phone port Disconnect all other devices that are connected to the product 1 Verify that the telephone cord is plugged into the correct port on the back of the product 2 Check the phone line by using the fax test From the Home screen on the product control panel touch the Setup 3 button and then open the Service menu b Select the Fax Service option Select the Run Fax Test option The product prints a fax test report The report contains the following possible results e Pass The report contains all of the current fax settings for review e Fail The cord is in the wrong port The report contains suggestions for how to resolve the issue e Fail The phone line is not active The report contains suggestions for how to resolve the issue 3 Verify that the product firmware is current Print a configuration page from the control panel Reports menu to obtain the current firmware date code b Go to www hp com 1 Click the Support amp Drivers link 2 Click the Download drivers and software and firmware link option 3 Inthe For product box type the product model number and then click the Go button 112 Chapter 2 Solve problems ENWW 4 Click the link for your ope
98. lor which are divided into four groups as indicated in the following illustration By examining each group you can isolate the problem to particular print cartridge Section Print cartridge Yellow 2 Cyan 44 Chapter 2 Solve problems ENWW Section Print cartridge Black 4 Magenta If dots or streaks appear in only one of the groups replace the print cartridge that correlates with that group If dots appear in more than one group print a cleaning page If this does not solve the problem determine if the dots are always the same color for example if magenta dots appear in all five color bands If the dots are all the same color replace that print cartridge If streaks appear in multiple color bands contact HP A component other than the print cartridge is probably causing the problem Print a cleaning page Print cleaning page to remove dust and excess toner from the paper path if you are having any of the following problems Specks of toner are on the printed pages Toner is smearing on the printed pages Repeated marks occur on the printed pages Print a cleaning page 1 PM 4 o ENWW From the Home screen on the product control panel touch the Setup 3 button Touch the Service menu Touch the Cleaning Page button Load plain letter or A4 paper when you are prompted Touch the OK button to begin the cleaning process The product prints t
99. loud ENWW Tools for troubleshooting 55 56 Sub menu Sub menu item Description Time Date 12 Hour Sets the time and date setting for the product 24 Hour Administration Product Security On Sets the product security feature If you select the On setting you must set a password Off USB Flash Drive On Enables or disables the USB flash drive Off Disable Fax Yes Enable or disable faxing to and from the product No Scan to Network On Enable or disable the product s scan to folder capability Folder Off Scan to E mail On Enable or disable the product s scan to email feature Off Color Copy On Enable or disable the product s color copying feature Off Courier Font Regular Sets Courier font values Dark Chapter 2 Solve problems ENWW Service menu In the following table items that have an asterisk indicate the factory default setting Menu item Sub menu item Sub menu item Fax Service Clear Saved Faxes Description Clears all faxes in memory Run Fax Test Performs a fax test to verify that the phone cord is plugged in the correct outlet and that there is signal on the phone line fax test report is printed indicating the results Print T 30 Trace Now Prints or schedules a report that is used to troubleshoot fax Never transmission issues If Error At End of Call Error Correction On The error correction mode allows the sending
100. ments for telephony on the product The fax subsystem is designed to support V 34 fax transmission low speeds such as V 17 fax and older fax machines Fax card in the fax subsystem Two versions of the fax card are used in the product One is used in the North American South American and Asian countries regions The other is used primarily in European countries regions The fax card contains the modem chipset DSP and CODEC that controls the basic fax functions of tone generation and detection along with channel control for fax transmissions The CODEC and its associated circuitry act as the third generation silicon data access arrangement DAA to comply with worldwide regulatory requirements The only difference between the two versions is that each version is compliant with the 2 4 wire phone jack system from the respective country region Safety isolation The most important function of the fax card is the safety isolation between the high voltage transient prone environment of the telephone network TNV telephone network voltage and the low voltage analog and digital circuitry of the formatter SELV secondary extra low voltage This safety isolation provides both customer safety and product reliability in the telecom environment Any signals that cross the isolation barrier do so magnetically The breakdown voltage rating of barrier critical components is greater than 5 kV 24 Chapter I Theory of operation ENWW Safet
101. message displays 118 The Fax is busy message displays 118 A fax is received but does not print 2 119 The Private Receive feature is on 002 119 Sender receives a busy signal 119 handset is connected to the product 119 A phone line splitter is being used 119 EN EEE EE 119 Fax cuts off or prints on Two pages ST 120 Solve problems sending faxes varsel vand ke ad ndo o asa ean 120 An error message displays on the control panel 121 The Communication error message displays 121 ENWW No dial tone 0 0 0 0000000 121 The Fax is busy message displays 122 The No fax answer message displays 122 Document feeder paper 2 9 123 The Fax storage is full message displays 123 ET SIGH Wambo ee 123 The control panel displays Ready message with no attempt to send the fax 124 The control panel displays the message Storing page 1 and does not progress beyond that message eoe aeree teer trek
102. mittelbaren Gesichtsfeld platziert warden ENWW Safety statements 153 Substances Table China AAS DAR E FEL EP gl EINA AeA SEED ANIC E 218000 19 BREA Pb Hg Cd Cr VI PBDE X 0 X 0 0 0 X 0 0 0 0 0 Feil TUA 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 X 0 0 0 0 0 0 HEER ATA MENT P BA ERA ENF SJ T11363 2006 HOKE X PD PSA SJ T11363 2006 GA AMAGER EAR ETE E a BE BE REP REA ER Restriction on Hazardous Substances statement Turkey T rkiye Cumhuriyeti EEE Y netmeligine Uygundur 154 Appendix Regulatory information ENWW Additional statements for telecom fax products EU Statement for Telecom Operation This product is intended to be connected to the analog Public Switched Telecommunication Networks PSTN of European Economic Area EEA countries regions It meets requirements of EU R amp TTE Directive 1999 5 EC Annex II and carries appropriate CE conformity marking For more details see Declaration of Conformity issued by the manvfacturer in another section of this manual However due to differences between individual national PSTNs the product may not guarantee unconditional assurance of successful operation
103. motor rotation error 59 8300 Yellow developer motor rotation error 59 9000 ETB motor start error 59 9900 T2 Clutch error 65 1200 External device operation error 65 12XX 66 1200 External device critical error 66 12 66 0015 External device communication error 79 0000 79 service firmware exception 79 0001 79 service firmware ASIC fault 79 0003 79 service firmware Boba ASIC fault 79 0004 79 service firmware memory interface fault 79 0005 79 service firmware text write fault 49 line gt Firmware asserts Tools for troubleshooting Table 2 4 Event log messages continued Event code Description 99 0028 Download error bad signature accepted 99 0029 Download error bad signature canceled Table 2 5 Fax event log codes Event code Description 20 0016 Receive fax directory missing 20 0032 Send fax directory missing 20 0048 Send ID file is corrupted 20 0064 Receive ID file is corrupted 20 0080 Flash log corrupted 20 0096 Flash init due to firmware upgrade 20 0119 Fax flash sec store missing 20 2467 Write to flash failed 84 Chapter 2 Solve problems ENWW Clear jams Jam locations Jams can occur in these locations O 1 Document feeder 2 Output bin 3 Rear door 4 Input tray Loose toner might remain in the product after a jam This problem typically resolves itself after a few sheets have been printed ENWW Clear jams 85 Clear jams from the docum
104. mplies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the back of this equipment is a label that contains among other information a product identifier in the format US AAAEQZZTXXXX If requested this number must be provided to the telephone company The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the ENWW Additional statements for telecom fax products 155 number of devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum REN for the calling area This equipment uses the following USOC jacks RJ11C An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant This equipment cannot be used on telephone company provided coin service Connection to Party Line Service is subject to state tariffs If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If advance notice is not practical the telephone company will notify the cu
105. mption electrical specifications and acoustic emissions See www hp com support ljcolorm27 6series for current information CAUTION Power requirements are based on the country region where the product is sold Do not convert operating voltages This will damage the product and void the product warranty Environmental specifications Table B 2 Environmental specifications Recommended Operating Storage Temperature 15 to 32 5 C 15 to 32 59 C 20 to 40 C 59 to 90 5 F 59 to 90 5 F 4 to 104 F Relative humidity 20 to 7026 10 to 8026 9596 or less Altitude O to 3048 m 0 to 10 000 ft Values are subject to change 140 Appendix B Product specifications ENWW Regulatory information regulations e Environmental product stewardship program e Declaration of conformity e Declaration of conformity wireless model e Certificate of Volatility e Safety statements e Additional statements for telecom fax products e Additional statements for wireless products ENWW 141 FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and
106. n a single color plane 44 0 mm 1 73 in Registration roller 56 5 mm 2 22 in Fuser film one rotation Appears in all color planes 59 7 mm 2 35 in Fuser pressure roller one Appears in all color planes rotation 56 5 mm 2 22 in Transfer roller Appears in all color planes 69 0 mm 2 71 in Cartridge to cartridge spacing Distance between each color image drum 75 8 mm 2 98 in Image drum one rotation Appears in a single color plane 633 6 mm 24 94 in ITB Because the ITB is longer than a page you might have to look at multiple pages to determine if a repetitive defect is present 46 Chapter 2 Solve problems ENWW Calibrate the product to align the colors ENWW If the printed output has colored shadows blurry graphics or areas that have poor color you might need to calibrate the product to align the colors Print the Diagnostics Page from the Reports menu on the control panel to check the color alignment If the blocks of color on that page are not aligned with each other you need to calibrate the product 1 On the product control panel open the System Setup menu 2 Open the Print Quality menu and select the Color Calibration item 3 Select the Calibrate Now option Tools for troubleshooting 47 Control panel menus Setup Menu To open this menu touch the Setup 3 button The following sub menus are available e Web Services e Reports e Self Diagnostics e Setup e System Setup e Service
107. n cancel the test at any time by touching the Cancel X button Button test This test verifies that the control panel buttons function correctly The display prompts you to touch each button Color Cal Adjust color This item adjusts density settings for contrast highlights midtones and shadows Adjust each color individually Timing PBX ring detect On or Off This item specifies how frequently the product should automatically perform a color calibration The default setting is 48 hours You can turn automatic calibration off Configure the PBX ring detect setting Clean Belt This item runs additional belt cleaning cycles Pick roller This item puts the pickup roller in position for replacement Product resets The product resets Restore Defaults and the initialization perform the same function If possible use the Restore Defaults function in the Service menu If that menu is not accessible use the NVRAM sequence From the Home screen touch the Setup 3 button 110 Chapter 2 Solve problems ENWW Restore the factory set defaults A CAUTION Restoring the factory set defaults returns all of the product and network settings to the factory defaults and it also clears the fax header name phone number and any stored faxes in the product memory This procedure also clears the fax phone book and deletes any pages that are stored in the memory The procedure then automa
108. n private households in the European Union 146 Chemical EQ ELS EUN pecie 146 Material Safety Data Sheet MSDS essaie ih pe 146 Formoe honda 146 Declaration of conformity rename dye 147 Declaration of conformity wireless model 2 det e esta uS ge ran 149 centihedteol REOR 151 Safety 152 erd see 152 Canadian DOC ENNO re 152 152 152 Power cord statement Japan karve 152 EMC statement Korea 153 Laser statement Esos mer 153 GS statement Germany cte te tene ober e ee ee RR RI YE Se 153 Substances Table China e nee nnne 154 Restriction on Hazardous Substances statement Turkey 154 Additional statements for telecom fax products 155 EU Statement for Telecom Operation rrrrrrrrrnrrrrrrrvrrnrrrrnnrnnrrrrnnrerrernnnserernnserresnnnsnn 155 New Zealand Telecom Statements inem 155 Additional FCC statement for te
109. n the first page of the transmission the date and time it is sent and an identification of the business other entity or individual sending the message and the telephone number of the sending machine or such business or other entity or individual The telephone number provided cannot be a 900 number or any other number for which charges exceed local or long distance transmission charges Industry Canada CS 03 requirements Notice The Industry Canada label identifies certitied equipment This certification means the equipment meets certain telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible for the equipment to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company 156 Appendix C Regulatory information ENWW cause to request
110. n to print color document in black and white Use this option to print color documents for photocopying or faxing 6 Click the OK button Use paper that meets HP specifications Use different paper if you are having any of the following problems e The printing is too light or seems faded in areas e Specks of toner are on the printed pages e Toner is smearing on the printed pages e Printed characters seem misformed e Printed pages are curled 94 Chapter 2 Solve problems ENWW Always use paper type and weight that this product supports In addition follow these guidelines when selecting paper Use paper that is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids staples and curled or bent edges Use paper that has not been previously printed on Use paper that is designed for use in laser printers Do not use paper that is designed only for use in Inkjet printers Use paper that is not too rough Using smoother paper generally results in better print quality Print a cleaning page Print a cleaning page to remove dust and excess toner from the paper path if you are having any of the following problems mM wm Specks of toner are on the printed pages Toner is smearing on the printed pages Repeated marks occur on the printed pages From the Home screen on the product control panel touch the Setup 3 button Touch the Service menu Touch the Cleaning Pag
111. nd the list of Type is options Expand each category of paper types until you find the paper type that you are using Select the option for the type of paper you are using and click the K button Change the paper type setting for Mac 1 2 3 On the File menu in the software program click the Print option In the Copies amp Pages menu click the Page Setup button Select a size from the Paper Size drop down list and then click the OK button 92 Chapter 2 Solve problems ENWW 4 Open the Finishing menu 5 Select a type from the Media type drop down list 6 Click the Print button Adjust color settings in the printer driver Change the color theme for a print job 1 On the File menu in the software program click Print Click Properties or Preferences 2 3 Click the Color tab 4 Select color theme from the Color Themes drop down list Advanced Printing Shortcuts Paper Qualty Effects Finishing Color Services Color Options 9 Automatic E Manual Settings Piint in Grayscale ul Color Themes RGB color Photo sRGB Photo Adobe RGB 1998 Vivid sRGB None Custom profile About l Ep e Default SRGB This theme sets the product to print RGB data in raw device mode When using this theme manage color in the software program or in the operating system for correct rendering Vivid The product increases the color saturation in th
112. nse is located in a file such as license txt you should contact HP support if you cannot find any Third Party License If the Third Party Licenses include licenses that provide for the availability of source code such as the GNU General Public License and the corresponding source code is not included with the Software then check the product support pages of HP s website hp com to learn how to obtain such source code 2 LICENSE RIGHTS You will have the following rights provided you comply with all terms and conditions of this EULA a Use HP grants you a license to Use one copy of the HP Software Use means installing copying storing loading executing displaying or otherwise using the HP Software You may not modify the HP Software or disable any licensing or control feature of the HP Software If this Software is provided by HP for Use with an imaging or printing product for example if the Software is a printer driver firmware or add on the HP Software may only be used with such product HP Product Additional restrictions on Use may appear in the User Documentation You may not separate component parts of the HP Software for Use You do not have the right to distribute the HP Software b Copying Your right to copy means you may make archival or back up copies of the HP Software provided each copy contains all the original HP Software s proprietary notices and is used only for back up purposes 3 UPGRADES To Us
113. nt quality HP recommends replacing the toner cartridge at this point You can continue printing until you notice decrease in print quality Actual cartridge life might vary Once HP supply has reached Very Low HP s Premium Protection Warranty on that supply has ended All print defects or cartridge failures incurred when an HP supply is used in Continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement Supplies low Description More than one toner cartridge is nearing the end of its useful life Recommended action Check the supply level gauges on the control panel or print a supplies status page to determine which toner cartridges are low Printing will continue until a Very Low message displays Consider having replacement supplies on hand Unexpected size in tray 1 Load lt size gt Press OK Description The product has detected paper in the tray that does not match the configuration for the tray 76 Chapter 2 Solve problems ENWW Recommended action Load the correct paper into the tray or configure the tray for the size that you have loaded Unsupported lt color gt Press OK to continue Description The product has detected a toner cartridge that was not made by HP Recommended action Touch the OK button to continue printing If you believe you purchased an HP supply go to www hp com go anticounterfeit Service or r
114. nu In the following table items that have an asterisk indicate the factory default setting Menu item Sub menu item List of available control panel display languages Language Sub menu item Description Sets the language in which the control panel displays messages and product reports Paper Setup Default Paper Size Letter A4 Legal Sets the size for printing internal reports faxes or any print job that does not specify a size NOTE The default setting is determined the choice of location during the initial product setup Default Paper Type Lists available Sets the type for printing internal reports faxes or any print paper types job that does not specify a type Tray I Paper Type Configures the size and type for the tray Paper Size Paper Out Action Wait forever Cancel Override Determines how the product reacts when a print job requires paper size or type that is unavailable or when the tray is empty e Wait forever The product waits until you load the correct paper e Override Print on a different size paper after a specified delay e Automatically cancel the print job after a specified delay If you select either the Override or Cancel item the control panel prompts you for the number of seconds to delay Print Quality Color Calibration Calibrate Now Power On Calibration Performs a full calibration e Calibrate Now
115. o the line port on the product e Check the phone line by running a fax test from the control panel e the error persists contact HP See www hp com support ljcolorm27 or the support flyer that came in the product box The Communication error message displays ENWW e Ask the sender to send the fax again or send at a later time when line conditions have improved e the product telephone cord from the wall connect a telephone and try making a call Connect the product phone cord into a jack for another phone line different phone cord e the Fax Speed option to the Slow V 29 or Medium V 17 setting or disable the Fast V 34 setting Touch the Setup button Open the Fox Setup menv Open the Advanced Setup menu d Open the Fax Speed menu Select the correct setting e Turn off the Error Correction feature to prevent automatic error correction NOTE Turning off the Error Correction feature can reduce image quality Touch the Setup button b Open the Service menu Open the Fax Service menu Solve fax problems 117 d Open the Error Correction menu e Select the setting Print the Fox Activity Log report from the control panel to determine if the error occurs with a specific fax number Touch the Fax button and then touch the Fax Menu button Open the Fox Reports menu Open the Fax Activity Log menu d Select the Prin
116. oad the tray with the correct size of paper for your job Make sure the paper guides in the tray are adjusted correctly for the size of paper Align the guides with the paper size markings in the bottom of the tray Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually Load paper and continue Solve paper handling problems 91 Solve image quality problems You can prevent most print quality problems by following these guidelines Use the correct paper type setting in the printer driver Adjust color settings in the printer driver Use paper that meets HP specifications Print cleaning page Calibrate the product to align the colors Check the toner cartridges Use the printer driver that best meets your printing needs Use the correct paper type setting in the printer driver Check the paper type setting if you are having any of the following problems Toner is smearing on the printed pages Repeated marks occur on the printed pages Printed pages are curled Toner flakes off the printed pages Printed pages have small unprinted areas Change the paper type setting for Windows 1 the File menu in the software program click Print Select the product and then click the Properties or Preferences button Click the Paper Quality tab From the Paper type drop down list click the More option Expa
117. oduce a double ring or triple ring pattern Dial Prefix On Specifies a prefix number that must be dialed when sending faxes from the product If this feature is turned on the Off product prompts you for the number and then it automatically includes that number every time fax is sent Advanced Setup Fax Resolution Standard Sets the resolution for sent documents Higher resolution images have more dots per inch dpi so they show more Fine detail Lower resolution images have fewer dots per inch and show less detail but the file size is smaller and the fax Superfine takes less time to transmit Photo Lighter Darker Sets the darkness for outgoing faxes Fit to Page On Shrinks incoming faxes that are larger than the paper size set for the tray Off Glass Size Letter Sets the default paper size for documents being scanned from the flatbed scanner 4 NOTE default setting is determined the choice of location during the initial product setup Dialing Mode Tone Sets whether the product should use tone or pulse dialing Pulse Redial if Busy On Sets whether the product should attempt to redial if the line is busy Off Redial if No Answer On Sets whether the product should attempt to redial if the recipient fax number does not answer Off Redial if Comm Sets whether the product should attempt to redial the Error recipient fax number if a communication error occurs Off Tools for tro
118. oe dod 70 vii Vern ne 70 Cleaning E 71 Cyan Cartridge LOW vi bitu Ete 71 Cyan in wrong 71 Cyan Very LOW ieee eee ie 71 Device error press OK 72 D or open es skadesaker 72 Genuine HP supply installed 0 72 Incompatible colors criterio tte ruri teret qo rali 72 Incorrect SUPPIES 72 Inst ll lt edler gt ende te 73 Invalid driver Press OK 2 73 Jam in Tray 1 Clear jam and then press OK 73 Load tray 1 Press OK for available media 73 Load Tray 1 TYPE SIZE Press OK to use available media 73 Load Tray 1 PLAIN SIZE Cleaning mode OK to start 73 Magenta Cartridge LOW saa 74 Magenta in wrong position 74 Magenta Very LOW de eie 74 Manual Duplex Load Tray 1 Press OK 74 Memory is low Press evi dp oh pee a Ee rbv dus 75 Misprint Press OK ues ettet eto evne dnne 75 Print failure press OK If error repeats turn off then on 75 Rear door opel essel eo citas ee petas regu bin eoa fola 75 Remove shipping lock from col
119. on every PSTN termination point Network compatibility depends on the correct setting being selected by the customer in preparation of its connection to the PSTN Please follow the instructions provided in the user manual If you experience network compatibility issues please contact your equipment supplier or Hewlett Packard help desk in the country region of operation Connecting to a PSTN termination point may be the subject of additional requirements set out by the local PSTN operator New Zealand Telecom Statements The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment may not provide for the effective hand over of a call to another device connected to the same line This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Service This product has not been tested to ensure compatibility with the FaxAbility distinctive ring service for New Zealand Additional FCC statement for telecom products US This equipment co
120. ons 9 pickup and feed system operations 18 defaults NVRAM initialization 111 defaults restoring 111 defects repeating 97 defects repetitive 46 developing stage 12 device downstream detection fax 26 dialing pulse 26 dimensions 140 disposal end of life 145 distinctive ring 23 document conventions document feeder jams 86 downstream device detection fax 26 dpi dots per inch faxing 51 drum image formation operations 11 E electrical specifications 140 end of life disposal 145 environmental specifications 140 environmental stewardship program 143 error messages event log 79 error messages control panel 67 error messages fax 114 120 European Union waste disposal 146 Index 161 factory defaults restoring NVRAM initialization 111 factory set defaults restoring 111 fax answer mode 50 billing metering tone filters card 24 data path 25 distinctive ring 23 downstream current detection 26 factory set defaults restoring 111 flash memory storage 27 functions 22 hook state 25 hook switch control 26 line current control 26 operations 22 page storage 26 27 PSTN operations 22 pulse dialing 26 receiving 22 reports 61 ring detect 26 ring type 51 safety isolation 24 safety protection circuitry 25 solve performance problems 127 subsystem 24 unable to receive 114 unable to send 120 voice over IP VoIP services 23 fax card CODEC 24 DSP 24 fax subsystem 24 hook switch control 26 pulse
121. or cartridge 76 Remove shipping locks from cartridges 76 Replace colotzr ssavnosm ont mode podio bon e rte NE 76 Supplies OW o 76 Unexpected size in tray 1 Load size Press OK 76 Unsupported color Press OK to continue 77 color gt it USE Lead 77 Used color installed to accept press 77 Used supplies in use etr turbo REQUE Sot bro i pes Crus Eee vie 77 Yellow Cartridge Low m 77 Yellow wrong NAN 78 Yellow Very coil bua Ebr eld ea No ble ein o 78 79 Clear ves 85 RE NE A 85 Clear jams from the document feeder osito uec te taxat ee nein odit natus 86 Clear jams in the paper input tray SHORT EH 87 viii ENWW Clear jams from the output bin verve 89 Clear jams from the door ocio eode osea eee 89 Solve paper handling problems etos 91 The product picks up multiple sheets of paper eerte es 91 The product does not pick up paper scendere WI Ro Vv prO a 91 Solve image quality problertis
122. or fuser error 51 0000 Beam detect or laser error 51 2000 Black scanner laser error inline devices only 51 2100 Cyan scanner laser error inline devices only 51 2200 Magenta scanner laser error inline devices only 51 2300 Yellow scanner laser error inline devices only 52 0000 Scanner error 54 0100 Environmental sensor error 54 0600 Density sensor error 54 0700 Yellow drum phase control sensor error 54 0800 Magenta drum phase control sensor error 54 0900 Cyan drum phase control sensor error 54 1000 Black drum phase control sensor error Tools for troubleshooting 82 Table 2 4 Event log messages continued Event code Description 54 1100 Black density out of range 54 1101 Cyan density out of range 54 1102 Magenta density out of range 54 1103 Yellow density out of range 54 1200 Black density measurement abnormality 54 1201 Cyan density measurement abnormality 54 1202 Magenta density measurement abnormality 54 1203 Yellow density measurement abnormality 54 1400 Color plane registration sensor error inline devices only 54 1599 Black CPR pattern can t be read 54 1501 Cyan CPR pattern can t be read 54 1502 Magenta CPR pattern can t be read 54 1503 Yellow CPR pattern can t be read 54 1500 Yellow toner level sensor error 54 1600 Magenta toner level sensor error 54 1700 Cyan toner level sensor error 54 1800 Black toner level sensor error 54 1900
123. pack the product before shipping it CAUTION Shipping damage as a result of inadequate packing is the customer s responsibility 1 Remove and retain the print cartridges CAUTION Itis extremely important to remove the print cartridges before shipping the product A print cartridge that remains in the product during shipping can leak and cover the product engine and other parts with toner To prevent damage to the print cartridges avoid touching the rollers on them and store the print cartridges so that they are not exposed to light 2 Remove and retain the power cable interface cable and any optional accessories 3 If possible include print samples and 50 to 100 sheets of paper that did not print correctly 4 Inthe U S call HP Customer Care to request new packing material In other areas use the original packing material if possible ENWW Repack the product 137 138 Appendix Service and support ENWW B Product specifications Physical specifications e Power consumption electrical specifications and acoustic emissions e Environmental specifications ENWW 139 Physical specifications Table B 1 Physical specifications Product Height Depth Width Weight HP LaserJet Pro 200 414 mm 16 3 in 476 mm 18 7 in 449 mm 17 7 in Without toner color MFP M276 Series cartridges installed 21 kg 46 3 Ib With toner cartridges installed 23 6 kg 52 0 Ib Power consu
124. per guides aligned with the stack s the cassette correctly installed in the product Toner cartridges s each toner cartridge installed correctly Transfer unit and fuser Are the transfer unit and fuser installed correctly Covers s the front cover closed Condensation Does condensation occur following a temperature change particularly in winter following cold storage If so wipe affected parts dry or leave the product on for 10 to 20 minutes Was the toner cartridge opened soon after being moved from a cold to a warm room If so allow the toner cartridge to sit at room temperature for 1 to 2 hours Miscellaneous Check for and remove any non HP components toner cartridges memory modules and cards from the product If the hardware or software configuration has not changed or the problem is not associated with any specific software see the complete service manual for this product Remove the product from the network and ensure that the failure is associated with the product before beginning troubleshooting For any print quality issues calibrate the product Troubleshooting process 33 Power on checks When you turn on the product if it does not make any sound or if the control panel display is blank check the following items e Verify that the product is plugged directly into an active electrical outlet that has the correct voltage Do not plug the product into a surge protec
125. product stops printing until you replace the print cartridge Prompt The product stops printing and prompts you to replace the print cartridge You can acknowledge the prompt and continue printing Continue The product alerts you that the print cartridge is very low but it continues printing Print Black When a color print cartridge becomes very low the product prints in black only to prevent fax interruptions When you choose to replace the very low print cartridge color printing resumes automatically To configure the product to print in color and use the remaining toner in the print cartridge past very low follow these steps NOTE Prompt is the default setting but if you install the fax wizard on your first incoming fax the setting switches automatically to Print Black 1 the product control panel touch the Setup Y button and then touch the System Setup button 2 Touch the At Very Low button and then touch the Color Cartridges button Touch the Continue button Low Threshold Set a low threshold percentage setting for the following colors e Cyan e Magenta e Yellow Store Usage Data Select where to store the product s usage data either on the supplies or not on the supplies Volume Settings Alarm Volume Ring Volume Key Press Volume Phone Line Volume Set the volume levels for the product The following options are available for each volume setting e Off Soft Medium e
126. quirements If you are using a power strip and its voltage is not within specifications plug the product directly into the wall If it is already plugged into the wall try a different outlet 2 Check the cable connections a Check the cable connection between the product and the computer Ensure that the connection is secure b Ensure that the cable itself is not faulty by using different cable if possible Check the network connection Ensure the network light is lit The network light is next to the network port on the back of the product If the product remains unable to connect to the network uninstall and then reinstall the product If the error persists contact a network administrator Check to see if any messages appear on the control panel Ensure that the paper you are using meets specifications Ensure that the paper is loaded correctly in the input tray Ensure that the product software is installed correctly Verify that you have installed the printer driver for this product and that you are selecting this product from the list of available printers 8 Print a configuration page If the page does not print verify that the input tray contains paper and that the paper is properly loaded b Ensure that the toner cartridge is installed correctly 30 Chapter 2 Solve problems ENWW ENWW If the page jams in the product clear jam d Ifthe print quality is unacceptable complete th
127. r une utilisation en environnement ext rieur vous devez utiliser les fr quences comprises entre 2400 2454 MHz Chaine 1 9 Pour les derni res restrictions voir www arcep fr Notice for use in Russia 802 11 b g 2 4 2400 2483 5 1 13 100mBr Korean statement So 28 5 ADEM 7549019 00 ENWW Additional statements for wireless products 159 Taiwan statement IRER EEE FRE BTA RONG JERSSTRI AR EEE INGE RR BTV EDGE EI NET ER TE Ss ME TR ITS gt BEA gt REE EDIE EKTE FEE I EE EE SURAT
128. rating system 5 Scroll to the Firmware section of the table o If the listed version matches the version on the configuration page you have the most current version o versions are different download the firmware upgrade and update the firmware on the product following the instructions onscreen NOTE The product must be connected to a computer with internet access to upgrade firmware o the fax 4 Verify that the fax was set up when the product software was installed From the computer in the HP program folder run the Fax Setup Utility 5 Verify that the telephone service supports analog fax e If using ISDN or digital PBX contact your service provider for information about configuring to an analog fax line e If using a VoIP service change the Fax Speed setting to Slow V 29 or disable Fast V 34 from the control panel Ask if your service provider supports fax and for the recommended fax modem speed Some companies might require an adapter e If using a DSL service ensure that a filter is included on the phone line connection to the product Contact the DSL service provider or purchase a DSL filter if you do not have one If a DSL filter is installed try another because these filters can be defective 6 If the error persists find more detailed problem solving solutions in the sections that follow this one ENWW Solve fax problems 113 Solve problems receiving faxes The fax does not respond
129. re to maintain the best print quality Recommended action Wait for the cleaning process to finish Cyan Cartridge Low Description The toner cartridge is nearing the end of its useful life Recommended action Printing can continue but consider having a replacement supply on hand Cyan in wrong position Description The toner cartridge is installed in the incorrect slot Recommended action Ensure that each toner cartridge is installed in the correct slot From front to back the toner cartridges are installed in this order black cyan magenta and yellow Cyan Very Low ENWW Description The toner cartridge is at the end of its useful life customer configurable option on this product is Prompt to Remind Me in 100 pages 200 pages 300 pages 400 pages or never This option is provided as customer convenience and is not an indication these pages will have acceptable print quality Recommended action To ensure optimal print quality HP recommends replacing the toner cartridge at this point You can continue printing until you notice decrease in print quality Actual cartridge life might vary Once an HP supply has reached Very Low HP s Premium Protection Warranty on that supply has ended All print defects or cartridge failures incurred when an HP supply is used in Continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Sta
130. ress is correct delete the product and then add it again The computer is unable to communicate with the product 1 Test network communication by pinging the network Open commandline prompt on your computer For Windows click Start click Run and then type cmd b Type ping followed by the IP address for your product the window displays round trip times the network is working 2 If the ping command failed verify that the network hubs are on and then verify that the network settings the product and the computer are all configured for the same network The product is using incorrect link and duplex settings for the network Hewlett Packard recommends leaving this setting in automatic mode the default setting If the settings are changed they must also be changed for the network New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct printer driver The computer or workstation might be set up incorrectly 1 Check the network drivers printer drivers and the network redirection 2 Verity that the operating system is configured correctly The product is disabled or other network settings are incorrect 1 Review the configuration page to check the status of the network protocol Enable it if necessary 2 Reconfigure the network settings if necessary 104 Chapter 2 Solve problems ENWW Solve wireless networ
131. rol of the line unless it detects fax tone or the user causes it to connect manually This feature allows the user to make voice calls from phone that is connected to the product without being cut off if a fax is not being received Downstream device detection The line voltage monitoring module of the silicon DAA can detect the line state as well as the downstream device It tells DSP via DIB that an active device telephone modem or answering machine is connected to the auxiliary port on the product the right side of the dual RJ 11 jack The DSP uses the signal to ensure that the product does not go off hook and disconnects a downstream call until it has been authorized to do so by manual fax start or the detection of the appropriate tones Hook switch control In the silicon DAA the CODEC controls the hook switch directly The CODEC is activated when it receives commands from the DSP When the circuit is drawing DC current from the central office it is considered off hook When no DC current flows the state is considered on hook Ring detect Ring detect is performed by the line voltage monitoring module of the silicon DAA and is a combination of voltage levels and cadence time on and time off Both must be present to detect a valid ring The CODEC works with DSP as well as the firmware to determine if an incoming signal is an answerable ring Line current control The DC current from the CO needs to have path to flow
132. rom this Web site www hp com support ljcolorm276series 98 Chapter 2 Solve problems ENWW Solve performance problems Factors affecting print performance Problem Pages print but are totally blank Cause The sealing tape might still be in the toner cartridges Solution Verify that the sealing tape has been completely removed from the toner cartridges The document might contain blank pages Check the document that is printing to see if content appears on all of the pages The product might be malfunctioning To check the product print a Configuration page Pages print very slowly NOTE product print speed 15 effected by various factors for example media size or page complexity Heavier media types can slow the print job Complex pages can print slowly Print on a different type of media Proper fusing might require a slower print speed to ensure the best print quality Paper type not set correctly Select the type to match the paper Pages did not print The product might not be pulling media correctly Ensure paper is loaded correctly in the tray If the problem persists the pickup rollers and the separation pad may need to be replaced The media is jamming in the device Clear the jam The USB cable might be defective or incorrectly connected Other devices are running on your computer Disconnect the USB cable at both ends
133. rtridge Low Description The toner cartridge is nearing the end of its useful life Recommended action Printing can continue but consider having replacement supply on hand Black in wrong position Description The toner cartridge is installed in the incorrect slot Recommended action Ensure that each toner cartridge is installed in the correct slot From front to back the toner cartridges are installed in this order black cyan magenta and yellow Black Very Low Description The toner cartridge is at the end of its useful life customer configurable option on this product is Prompt to Remind Me in 100 pages 200 pages 300 pages 400 pages or never This option is provided as customer convenience and is not an indication these pages will have acceptable print quality Recommended action To ensure optimal print quality HP recommends replacing the toner cartridge at this point You can continue printing until you notice a decrease in print quality Actual cartridge life might vary Once an HP supply has reached Very Low HP s Premium Protection Warranty on that supply has ended All print defects or cartridge failures incurred when an HP supply is used in Continue at very 70 Chapter 2 Solve problems ENWW Cleaning low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement Description The product periodically performs a cleaning procedu
134. rts you to pick up the telephone handset Touch the Setup 3 button Open the Fax Setup menu Open the Basic Setup menu d Open the Answer Mode menu e Select the Fax Tel setting telephone handset is connected to the product Set the Answer Mode option to the Automatic setting 1 2 3 4 5 Touch the Setup 3 button Open the Fox Setup menu Open the Basic Setup menu Open the Answer Mode menu Select the Automatic setting The Answer Mode setting is set to the Manual setting Touch the Start Fax button on the control panel Voice mail is available on the fax line ENWW Add a distinctive ring service to your telephone line and change the Distinctive Ring setting on the product to match the ring pattern supplied by the telephone company Contact your telephone company for information Verify that the answer mode is set to the Automatic setting Touch the Setup 3 button Open the Fax Setup menu d Open the Basic Setup menu Solve fax problems 115 Open the Distinctive Ring menu f Select the correct setting e Buy a dedicated line for faxing e Setthe Answer Mode option to the Manual setting Touch the Setup button Open the Fox Setup menu Open the Basic Setup menu d Open the Answer Mode menu Select the Manual setting E NOTE You must be present to receive faxes The product is connected to a DSL phone service e Check the installation and features A DSL mod
135. ry Service menu touch the lower right corner of the screen until the Job settings cleared message appears on the Home screen This step removes the 2ndary Service option from the Setup Menu Secondary service menu structure Table 2 6 Secondary service menu Menu item Sub menu item Description Service Reports Cont Self Test This item prints a continuous configuration page Error report This item prints an error report that contains the last 5 instances of 49 Error Turn off then on or 79 Error Turn off then on errors ENWW Service mode functions 109 Table 2 6 Secondary service menu continued Menu item Sub menu item Location A list of available locations appears Description This item sets certain product parameters that are dependent on the location such as the default paper size and the symbol set Scroll to the appropriate location and select Yes to set the location The product automatically restarts after you change the location Display test This test verifies that the LEDs and characters on the control panel display function correctly At the beginning of the test each of the LEDs turns on one at a time Touch the OK button to continue to the next LED After the LED test is complete the character test begins by testing the pixels on each line Then each of the 255 characters is displayed in groups of 16 Touch the OK button fo continue to the next group of 16 characters You ca
136. s 200 pages 300 pages 400 pages or never This option is provided as customer convenience and is not an indication these pages will have acceptable print quality Recommended action To ensure optimal print quality HP recommends replacing the toner cartridge at this point You can continue printing until you notice a decrease in print quality Actual cartridge life might vary Once an HP supply has reached Very Low HP s Premium Protection Warranty on that supply has ended All print defects or cartridge failures incurred when an HP supply is used in Continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement Manual Duplex Load Tray 1 Press OK Description The first side of a manual duplex job has printed and the page needs to loaded to process the second side Recommended action Load the page in the indicated tray with the side to be printed face up and the top of the page away from you and then touch the OK button 74 Chapter 2 Solve problems ENWW Memory is low Press OK Description The product memory is almost full Recommended action Touch the OK button to finish the job or touch the Cancel X button to cancel the job Break the job into smaller jobs that contain fewer pages Misprint Press OK Description Paper has been delayed as it moves through the product Recommended action Touch the OK button to
137. s click the operating system and then select the download for the product 128 Chapter 2 Solve problems ENWW Service and support e Hewlett Packard limited warranty statement e Premium Protection Warranty LaserJet print cartridge limited warranty statement e Data stored on the print cartridge e End User license Agreement e OpenSSL e Customer support e Repack the product ENWW 129 Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP Color LaserJet Pro 200 color M276 One year product exchange HP warrants to you the end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be
138. s capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide This product is suitable for the use of recycled paper according to EN12281 2002 Material restrictions This HP product does not contain added mercury This HP product contains a battery that might require special handling at end of life The batteries contained in or supplied by Hewlett Packard for this product include the following HP LaserJet Pro 200 color MFP M276 Series Type Carbon monofluoride lithium Weight 0 89 Location On formatter board User removable No X FEE For recycling information you can go to www hp com recycle or contact your local authorities or the Electronics Industries Alliance www eiae org ENWW Environmental product stewardship program 145 Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in manner that protects human health and the environment
139. s experienced an error with the fuser Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize Turn off the product wait at least 25 minutes and then turn on the product If you are using surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 51 XX Error Description The product has experienced an internal hardware error Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product on If the message persists contact HP support 54 XX Error Description The product has experienced an error with one of the internal sensors 68 Chapter 2 Solve problems ENWW Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 55 X Error Description The product has experienced an internal error Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it
140. s turned on send the fax manually Send a fax to an international number If a prefix is required manually dial the telephone number with the prefix b Enter the country region code before dialing the phone number Wait for pauses as you hear the tones on the phone d Send the fax manually from the control panel Unable to send a fax when a phone is connected to the product sure that the telephone is hung up e sure that the telephone is not being used for a voice call when faxing e Unplug the phone from the line and then try sending the fax 126 Chapter 2 Solve problems ENWW Solve fax performance problems e Faxes are sending slowly Fax quality is poor Faxes are sending slowly The product is experiencing poor phone line quality Retry sending the fax when the line conditions have improved Check with the phone service provider that the line supports fax e off the Error Correction setting Open the Setup Menu menu b Open the Service menu Open the Fax Service menu d Open the Error Correction menu Select the setting Ey NOTE This can reduce image quality e Use white paper for the original Do not use colors such as gray yellow or pink e Increase the Fax Speed setting Open the Setup Menu menu Open the Fax Setup menu Open the Advanced Setup menu d Open the Fax Speed menu Select the correct setting Divide lar
141. stomer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment please see the numbers in this manual for repair and or warranty information If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved The customer can do the following repairs Replace any original equipment that came with the device This includes the print cartridge the supports for trays and bins the power cord and the telephone cord It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges Telephone Consumer Protection Act US The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains a margin at the top or bottom of each transmitted page or o
142. t IP address that is listed on this page Poor physical connection The computer is using the incorrect IP address for the product The computer is unable to communicate with the product The product is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems The computer or workstation might be set up incorrectly The product is disabled or other network settings are incorrect Poor physical connection 1 2 3 4 Verify that the product is attached to the correct network port using a cable of the correct length Verify that cable connections are secure Look at the network port connection on the back of the product and verify that the amber activity light and the green link status light are lit If the problem continues try a different cable or port on the hub The computer is using the incorrect IP address for the product ENWW 1 Open the printer properties and click the Ports tab Verify that the current IP address for the product is selected The product IP address is listed on the product configuration page If you installed the product using the HP standard TCP IP port select the box labeled Always print to this printer even if its IP address changes Solve product connectivity problems 103 3 If you installed the product using a Microsoft standard TCP IP port use the hostname instead of the IP address 4 If the IP add
143. t Log Now option the error persists contact HP See www hp com support ljcolorm2 76series or the support flyer that came in the product box The Fax storage is full message displays Turn the product off then on Print all of the faxes and then have the sender resend the fax Ask the sender to divide a large fax job into smaller sections and then fax them individually Make sure that the resolution of the sending fax machine is not set to the Photo setting or the Supertine setting Touch the Setup 3 button Open the Fox Setup menu Open the Advanced Setup menu d Open the Fax Resolution menu Select the correct setting Cancel all fax jobs or clear the faxes from memory The Fax is busy message displays The product cannot receive a fax while attempting to send one Cancel the fax send and try sending at a later time Allow the product to try sending the fax again 118 Chapter 2 Solve problems ENWW fax is received but does not print The Private Receive feature is on When the Private Receive feature is activated received faxes are stored in memory A password is required to print the stored faxes e Enter the password to print the fax If you do not know the password contact the product administrator NOTE Memory errors might occur if the faxes are not printed The product will not answer if the memory is full Sender receives a busy signal A handset is connected to th
144. te 124 Faxes can be received but not sent 124 Unable to use fax functions from the control panel 125 Unable to use speed 29 8 125 Unable to use group dials 125 Receive recorded error message from the phone company when trying to se EE EEE 126 Unable to send a fax when a phone is connected to the product 126 Salve fax performance problems itu ubt dedo ra mE RI 127 Faxes are sending slowly Luna acri 127 Fax quality is poor EE ree 128 S lve DSL aa 128 Cannot send or receive fax on PBX 128 je ete DO DO 128 Appendix Service and support EET D 129 Hewlett Packard limited warranty statement 130 HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 132 Data stored the print cartridge Gaeta ebat 133 End User License Agreement opere ri tU RN ORE eoa te bata Vo Ud riw eei D UE 134 136 Customer M DE 136 kenne Wel SE EN 137 Appendix Product specifications pe
145. tement Tools for troubleshooting 71 Device error press OK Description An internal error occurred Recommended action Touch the OK button to resume the job Door open Description The product front door is open Recommended action Close the door Genuine HP supply installed Description A genuine HP supply was installed Recommended action No action necessary Incompatible lt color gt Description You have installed toner cartridge that is intended for use in different HP product model The product might not function correctly with this toner cartridge installed Recommended action Install the correct toner cartridge for this product Incorrect supplies Description More than one toner cartridge is installed in the incorrect slot Recommended action Be sure that each toner cartridge is in the correct slot From front to back the toner cartridges are installed in this order black cyan magenta yellow 72 Chapter 2 Solve problems ENWW Install lt color gt cartridge Description The toner cartridge is either not installed or not correctly installed in the product Recommended action Install the toner cartridge Invalid driver Press OK Description You are using an incorrect printer driver Recommended action Select the correct printer driver Jam in Tray 1 Clear jam and then press OK Description The product has detected a jam Recommended action Clear the jam from the tray and then touc
146. the correct genuine HP toner cartridge Type of toner cartridge Steps to resolve the problem Refilled or remanufactured toner Hewlett Packard Company cannot recommend the use of non HP supplies either cartridge new or remanufactured Because they are not HP products HP cannot influence their design or control their quality If you are using a refilled or remanufactured toner cartridge and are not satisfied with the print quality replace the toner cartridge with a genuine HP toner cartridge that includes HP or Hewlett Packard or has the HP logo on it Genuine HP toner cartridge 1 The product control panel or the Supplies Status page indicates Very Low status when the toner cartridge has reached the end of its estimated life Replace the toner cartridge if print quality is no longer acceptable 2 Print a Print Quality Page from the Reports menu on the control panel If streaks or marks are in one color on the page the color cartridge may be defective See the instructions in this document for interpreting the page Replace the toner cartridge if necessary 3 Visually inspect the toner cartridge for damage See the instructions that follow Replace the toner cartridge if necessary 4 If printed pages have marks that repeat several times at the same distance apart print a cleaning page If this does not solve the problem use the repetitive defects ruler in this document to identify the cause of the problem Print the S
147. the three colors are recombined electronically to create the full color image For monochromatic scans or copies all three LEDs are illuminated to create a white light for the scan so the raster line can be captured in one exposure e Mechanical carriage drive The carriage drive moves the CIS scan head along the document length to create the image In this product a small DC motor with an optical encoder creates this motion The speed of the carriage drive is proportional to the scan resolution 300 ppi is much faster than 1200 ppi and also proportional to the type of scan color scans are three times slower than monochromatic scans A 1200 ppi color scan moves so slowly that the product may appear to not be working whereas a monochromatic copy scan moves at 50 times that speed and will be somewhat noisy e Image processing system formatter The formatter processes the scanner data into either a copy scan to the computer For copies the image data is sent directly to the product without being transmitted to the computer Depending on user selections for the copy settings the formatter enhances the scanner data significantly before sending it to the product Image data is captured at 300 ppi for copies and is user selectable for scans to the computer Each pixel is represented by 8 bits for each of the three colors 256 levels for each color for a total of 24 bits per pixel 24 bit color Scanner power on sequence of events 20 W
148. the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution can be particularly important in rural areas CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Ringer Equivalence Number REN of this device is 0 0 Notice The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed five 5 0 The standard connecting arrangement code telephone jack type for equipment with direct connections to the telephone network is CAT TA ENWW Additional statements for telecom fax products 157 Additional statements for wireless products FCC compliance statement United States Exposure to radio frequency radiation CAUTION The radiated output power of this device is far below the FCC radio frequency exposure limits Nevertheless the device shall be used in such a manner that the potential for human contact during normal operation
149. tically restarts the product 1 product control panel touch the Setup 2 button 2 Scroll to and touch the Service menu 3 Scroll to and touch the Restore Defaults button and then touch the OK button The product automatically restarts NVRAM initialization Performing an NVRAM initialization resets the following settings and information e menu settings are reset to factory default values e All localization settings including language and country region are reset CAUTION onboard network settings are also reset Be sure to print a configuration page before restoring defaults Make note of the IP address that is listed on the HP Jetdirect configuration page You might need to restore the IP address after an NVRAM initialization After performing an NVRAM initialization reconfigure any computers that print to this product Uninstall and then reinstall the product software on the computers 1 Turn the product off 2 Touch the right arrow button Hold this button as you turn the product on NOTE The right arrow button is not visible when the product is off but it is still active Note its position before you turn off the product 3 When Permanent storage init appears on the display release the right arrow button When the product has finished the NVRAM initialization it returns to the Ready state ENWW Service mode functions 111 Solve fax problems Fax troubleshooting check
150. tion 100TX Half 100 Mbps half duplex operation Full 100 Mbps full duplex operation 5 Touch the OK button The product turns off and then on ENWW Tools for troubleshooting 35 Control panel LEDs The state of the Ready light and the Attention light on the product signal the product status The following table outlines the possible control panel light states NOTE Wireless models have a blue LED that illuminates when the product wireless function is enabled and available Product state Ready light state Attention light state Initializing Blinking Blinking Ready On Off Receiving data processing job or Blinking Off cancelling job Error message Off Blinking Fatal error 49 or 79 error On On The product restarts after one of these errors occurs 36 Chapter 2 Solve problems ENWW Control panel diagnostics The product includes diagnostic tests for the control panel Test the control panel display 1 Touch the Setup button 2 Touch the left arrow button and then quickly touch the Cancel X button 3 Touch the Setup button to return to the main menus 4 Open the 2ndary Service menv 5 Open the Display test menu Test the control panel buttons 1 Touch the Setup 3 button 2 Touch the left arrow button a and then quickly touch the Cancel X button 3 Touch the Setup 3 button to return to the main menu 4 Open the 2ndary Service menu 5 Open the Button test menu
151. to initialize If you are using surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 57 Fan Error Turn off then on Description The product has experienced problem with its internal fan Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 59 X Error ENWW Description The product has experienced problem with one of the motors Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on Tools for troubleshooting 69 If the message persists contact HP support 79 Error Turn off then on Description The product has experienced an internal firmware error Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support Black Ca
152. tor or power strip e Press the power button e Verify that the formatter is seated and operating correctly e Remove any HP Jetdirect accessories or other devices and then try to turn the product again e Ensure that the control panel display is connected e Check the two fuses on the power supply e f necessary replace the power supply e If necessary replace the DC controller 34 Chapter 2 Solve problems ENWW Tools for troubleshooting Component diagnostics LED diagnostics Network LEDs The onboard network solution has two network port LEDs When the product is connected to properly working network through a network cable the yellow LED indicates network activity and the green LED indicates the link status blinking yellow LED indicates network traffic If the green LED is off link has failed For link failures check all of the network cable connections In addition you can try to manually configure the link settings on the onboard network solution by using the product control panel menus 1 Touch the Setup button 2 Scroll to and touch the Network Setup menu 3 Touch the Link Speed menu 4 Select one of the following options Setting Description Automatic The print server automatically configures itself for the highest link speed and communication mode allowed on the network 10T Half 10 megabytes per second Mbps half duplex operation 10T Full 10 Mbps full duplex opera
153. tt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP Color LaserJet Pro 200 color M276 kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m llelasers teilylle laitteen ollessa toiminnassa Al katso s teeseen VARNING laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser GS statement Germany Das Ger t ist nicht f r die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen Um st rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im un
154. twork low signal quality or interference might be delaying print jobs Solve performance problems 101 The product prints slowly If the product prints but it seems slow try the following solutions 1 sure the computer meets the minimum specifications for this product For a list of specifications go to this Web site www hp com support licolorm27 6series 2 When you configure the product to print on some paper types such as heavy paper the product prints more slowly so it can correctly fuse the toner to the paper If the paper type setting is not correct for the type of paper you are using change the setting to the correct paper type 3 If your computer or the product is connected to a wireless network low signal quality or interference might be delaying print jobs 102 Chapter 2 Solve problems ENWW Solve product connectivity problems Solve direct connect problems If you have connected the product directly to computer check the cable Verify that the cable is connected to the computer and to the product Verify that the cable is not longer than 5 m 16 4 ft Try using a shorter cable Verify that the cable is working correctly by connecting it to another product Replace the cable if necessary Solve network problems Check the following items to verify that the product is communicating with the network Before beginning print a configuration page from the product control panel and locate the produc
155. ubleshooting 51 Sub menu Sub menu item Description Detect Dial Tone On Sets whether the product should check for a dial tone before sending a fax Off Billing Codes On Enables the use of billing codes when set to On A prompt appears for the billing code for an outgoing fax Off Extension Phone On When this feature is enabled the 1 2 3 buttons on the extension phone may be pressed to cause the product to Off answer an incoming fax call Stamp Faxes On Sets the product to print the date time sender s phone number and page number on each page of incoming of faxes Private Receive On Setting Private Receive to On requires you to set a product password After setting the password the following of options are set e Private Receive is turned on e All old faxes are deleted from memory e forwarding is set to Off and is not allowed to be changed e incoming faxes are stored in memory Confirm Fax On Confirm a fax number by entering it a second time Number Off Allow Fax Reprint On Sets whether incoming faxes are stored in memory for reprinting later Off Fax Tel Ring Time 20 Sets the time in seconds after which the product should stop sounding the Fax Tel audible ring to notify the user of 30 an incoming voice call 40 70 Fax Speed Fast V 34 Medium V 17 Slow V 29 Sets the allowed fax communication speed 52 Chapter 2 Solve problems ENWW System Setup me
156. uch the Copy button and then touch the Settings button NOTE Settings that you change with this menu expire 2 minutes after the last copy completes ENWW Tools for troubleshooting 63 ID Copy NOTE This item is available from the main Copy screen You do not need to touch the Settings button to Sub menu item Sub menu item Description Copies both sides of identification cards or other small size documents onto the same side of one sheet of paper access it Number of Copies 1 99 Specifies the number of copies Reduce Enlarge Original 100 Specifies the size of the copy Legal to Letter 78 Legal to A4 83 4 to Letter 94 Letter to A4 97 Full Page 91 Fit to Page 2 Pages per Sheet 4 Pages per Sheet Custom 25 to 400 Lighter Darker Specifies the contrast of the copy Optimize Describe Original Auto Select Specifies the type of content in the original document so Mixed the copy is the best match for the original Text Picture Paper Letter Specifies the paper size Legal NOTE The default paper size setting is determined by A4 the choice of location during the initial product setup Multi Page Copy Off When this feature is on the product prompts you to load On another page onto the scanner glass or to indicate that the job is complete Collation On Specifies whether to collate copy jobs Off 64 Chapter 2 Solve problems ENWW
157. uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has market
158. upplies Status page The Supplies Status page indicates the estimated life remaining in print cartridges It also lists the part number for the correct genuine HP print cartridge for your product so you can order a replacement print cartridge as well as other useful information 1 On the product control panel open the Reports menu 2 Select the Supplies Status page to print it Inspect the print cartridge for damage 1 Remove the print cartridge from the product and verify that the sealing tape has been removed 2 Check the memory chip for damage 96 Chapter 2 Solve problems ENWW 3 Examine the surface of the green imaging drum on the bottom of the print cartridge CAUTION not touch the green roller imaging drum on the bottom of the cartridge Fingerprints on the imaging drum can cause print quality problems 4 If you see any scratches fingerprints or other damage on the imaging drum replace the print cartridge 5 If the imaging drum does not appear to be damaged rock the print cartridge gently several times and reinstall it Print a few pages to see if the problem has resolved Repeating defects If defects repeat at any of the following intervals on the page a print cartridge might be damaged 22mm 27mm e 29 e 76mm Use the printer driver that best meets your printing needs You might need to use a different printer driver if the printed page has unexpected lines in graphics
159. ure that the fax number is valid lf an outside line requires a prefix turn on the Dial Prefix option or include the prefix in the speed dial number Touch the Setup 3 button b Open the Fax Setup menu Open the Basic Setup menu d Open the Dial Prefix menu e Select the On setting Unable to use group dials e sure that the fax number is valid lf an outside line requires a prefix turn on the Dial Prefix option or include the prefix in the speed dial number Touch the Setup button Open the Fox Setup menu Open the Basic Setup menu d Open the Dia Prefix menu e Select the On setting e Set up all entries in the group with speed dial entries Open an unused speed dial entry b Enter the fax number for the speed dial Touch the OK button to save the speed dial ENWW Solve fax problems 125 Receive recorded error message from the phone company when trying to send fax e Make sure you dial the fax number correctly and make sure that the phone service is not blocked For example some phone services might prevent long distance calling e If an outside line requires a prefix turn on the Dial Prefix option or include the prefix in the speed dial number Touch the Setup button Open the Fax Setup menu Open the Basic Setup menu d Open the Dial Prefix menu e Select the On setting NOTE To send a fax without a prefix when the Dia Pretix option i
160. used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer an experienced radio TV technician NOTE Any changes modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 142 Appendix Regulatory information ENWW Environmental product stewardship program Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment Ozone production This product generates no appreciable ozone gas Power consumption Power usage drops significantly while in Ready or Sleep mode which saves natura
161. ustment of all pixels to bring them into the target output range and a pixel by pixel adjustment digital to fine tune the actual black and white response The calibration process occurs under the left side of flatbed image scanner where there is a special white calibration label Calibration is the most important step in creating a high quality image Calibration problems can include color and brightness inaccuracies and vertical streaks through the image The calibration process identifies any bad pixels and enables the image formatter to recreate the lost information from adjacent pixels Extreme cases of this problem can appear as large vertical streaks or image smears The user has no control over the calibration process itself or this pixel replacement process Copy or scan to computer sequence of events ENWW To create an accurate rendition of a document the scanner must be calibrated for the requested operation If the user selects a scan at 600 ppi color the flatbed image scanner calibrates for that specific operational mode Subsequently the flatbed image scanner automatically re calibrates for the next requested operation Calibration does not occur for every new copy request Normal sequence of operation for a flatbed copy or scan includes 1 LEDs illuminate 2 Carriage motion begins moving the CIS scanner toward the right 3 Image capture continues for the entire page or length requested in a scan to computer operation
162. vice page includes information about supported paper types copy settings and other settings that are not included on the configuration page Diagnostics Page Prints diagnostic information about calibration and color quality Print Quality Page Prints a page that helps solve problems with print quality ENWW Tools for troubleshooting 49 Self Diagnostics menu Menu item Description Run Network Test The network test provides information on the following e Diagnostics summary e Troubleshooting e Configuration summary Run Fax Test Test the product s fax capabilities Fax Setup menu In the following table items that have an asterisk indicate the factory default setting Menu item Sub menu Sub menu item Description Fax Set Up Utility This is a tool for configuring the fax settings Follow the on screen prompts and select the appropriate response for each question Basic Setup Time Date Settings for time Sets the time and date setting for the product format current time date format and current date Fax Header Enter your fax Sets the identifying information that is sent to the receiving number product Enter company Identifies the fax sender optional name Answer Mode Automatic Sets the type of answer mode The following options are available Manual e Automatic The product automatically answers an TAM incoming call on the configured number of rings Fax Tel
163. vices Voice over IP VolP services provide normal telephone service including long distance service through a broadband Internet connection These services use packets to break up the voice signal on a telephone line and transmit it digitally to the receiver where the packets are reassembled The VolP ENWW Fax functions and operation fax models only 23 services are often not compatible with fax machines The VolP provider must state that the service supports fax over IP services Because the installation process varies the VolP service provider will have to assist in installing the product fax component Although fax might work on VolP network it can fail when the following events occur e Internet traffic becomes heavy and packets are lost Latency the time it takes a packet to travel from its point of origin to its point of destination becomes excessive If you experience problems using the fax feature on a VolP network ensure that all of the product cables and settings are correct Configuring the Fax Speed setting to Medium V 17 or Slow V 29 can also improve your ability to send a fax over a VoIP network If you continue to have problems faxing contact your VolP provider The fax subsystem The formatter fax card firmware and software all contribute to the fax functionality The designs of the formatter and fax card along with parameters in the firmware determine the majority of the regulatory require
164. written to and erased The product has 8 MB of flash memory of which 7 5 MB is available for fax storage The remaining 0 5 MB is used for the file system and reclamation Adding RAM does not affect the fax page storage because the product does not use RAM for storing fax pages Stored fax pages The user can reprint stored fax receive pages in case of errors For a fax send the product will resend the fax in case of errors The product will resend stored fax pages after busy signal communication error no answer or power failure Other fax devices store fax pages in either normal RAM or short term RAM Normal RAM immediately loses its data when power is lost while shortterm RAM loses its data about 60 minutes after power failure Flash memory maintains its data for years without any applied power Advantages of flash memory storage ENWW Fax pages that are stored in flash memory are persistent They are not lost as a result of a power failure no matter how long the power is off Users can reprint faxes in case the print cartridge runs out of toner or the product experiences other errors while printing faxes The product also has scan ahead functionality that makes use of flash memory Scan ahead automatically scans pages into flash memory before a fax job is sent This allows the sender to pick up the original document immediately after it is scanned eliminating the need to wait until the fax transmission is complete Because fax pa
165. y 109 settings factory set defaults restoring 111 shipping product 137 Index 163 size 140 software software license agreement 134 solve fax problems 120 solve problems fax 127 solving directconnect problems 103 network problems 103 specifications electrical and acoustic 140 environmental 140 physical 140 storing environmental specifications 140 fax pages in flash memory 26 supplies recycling 143 supplies status page printing 96 support online 136 repacking product 137 System setup menu 53 systems 5 T technical support online 136 repacking product 137 temperature specifications environment 140 TIP operations 22 tips iii toner cartridges image formation system 10 transfer stage 14 trays jams clearing 87 troubleshooting about 32 blank pages 99 checklist 32 control panel messages 67 control panel diagnostics 37 direct connect problems 103 faxes 112 164 Index LED diagnostics 35 network problems 103 NVRAM initialization 111 pages not printing 99 pages printing slowly 99 poweron 34 receive fax 114 repeating defects 97 send fax 120 USB cables 99 U USB menu 61 USB port troubleshooting 99 voice over IP VoIP services 23 volume settings 55 warnings iii warranty license 134 print cartridges 132 product 130 Web sites customer support 136 Macintosh customer support 136 Material Safety Data Sheet MSDS 146 weight 140 wireless configuring 59 ENWW 2012 H
166. y not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 2 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems For regulatory purposes these products are assigned a Regulatory model number This number should not be confused with the product name or the product number s Telecom approvals and standards appropriate for the target countries regions have been applied to this product in addition to those listed above This product uses an analog fax accessory module which Regulatory Model numbers are BOISB 1 102 00 US LIU or BOISB 1102 01 EURO LIU as needed to meet technical regulatory requirements for the countries regions this product will be sold Boise Idaho USA January 2012 For Regulatory Topics only contact European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Strafe 140 D 71034 B blingen Fax 49 703 1 14 3143 www hp eu certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 148 83707 0015 Phone 208 396 6000 Appendix C Regulatory information ENWW Declaration of conformity wireless model Manufacturer s Name Manufacturer s Address declares that the product Product Name Regulatory Mode
167. y protection circuitry In addition to the safety barrier the fax card protects against over voltage and over current events Telephone over voltage events can be either differential mode or common mode The event can be transient in nature a lightning induced surge or ESD or continuous a power line crossed with a phone line The fax card protection circuitry provides margin against combinations of over voltage and over current events Common mode protection is provided by the selection of high voltage barrier critical components transformer and relay The safety barrier of the fax card PCB traces and the clearance between the fax card and surrounding components also contribute to common mode protection A voltage suppressor a crowbar ype thyristor provides differential protection This device becomes low impedance at approximately 300 V differential and crowbars to a low voltage A series thermal switch works in conjunction with the crowbar for continuous telephone line events such as crossed power lines All communications cross the isolation barrier magnetically The breakdown voltage rating of barrier critical components is greater than 5 kV Data path TIP and RING are the two wire paths for all signals from the telephone network All signaling and data information comes across them including fax tones and fax data The telephone network uses DC current to determine the hook state of the telephone so line current must be pr
168. ys Try sending the fax again Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Check for a dial tone on the phone line by using the Start Fax button Make sure that the phone is working by disconnecting the product plugging in a telephone to the phone line and making a voice call Connect the product phone cord into a jack for another phone line and try sending the fax again Try a different phone cord Send the fax at later time If the error persists contact HP www hp com support ljcolorm276series or the support flyer that came in the product box The No fax answer message displays Try to resend the fax Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Unplug the product telephone cord from the wall connect a telephone and try making a voice call Connect the product phone cord into a jack for another phone line Try a different phone cord Make sure that the phone cord from the wall telephone jack is plugged into the line 49 port 122 Chapter 2 Solve problems ENWW Check the phone line by using the Run Fax Test option from the Service menu on the control panel Touch the Setup button b Open the Service menu Open the Fax Service menu d Select the Run Fax Test item If the error persists contact HP See www hp com support ljcolorm27 series or

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