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User Manual OpenStage 20 SIP

1. sese 24 Q Quick Searches cor seca certas 99 R Reach ability niet deett etes 123 Redial p 41 Ringer melody ssessseeee ee 145 Ringer Off ire ete n teen rn ends 105 Ringtone sequence ssse ee 146 S Save destination phone number s 51 Saving a destination phone number 58 Searching for a Contact sssssssusse 96 97 Security sss ene 105 107 Serial call ainis te aeree 123 Setting the time ssssssss 139 lcu H Q 138 Silent monitoring ss 126 Speakerphone distance seesesess 4 Speakerphone mode sseeseseeeeee 29 31 T Telephone maintenance sssssss 174 Time display format sseeeeeee 142 Troubleshooting sseeene 174 U Unlocking the phone seee 110 User interface OpenStage 20 aana dead 12 User password irssi iii iii 107 User Support 1 uertit eet aaia aaa 11 Using Ethernet switches ssseeeses 14 Using network ports more efficiently 14 V Variable call forwarding eese 50 57 W Warm line aoo ooo teer ar A Ea 40 Webinterface cnm ets 169 175
2. suuesssss 50 57 Dial plani eee enean 85 110 Dialling from the phonebook ssessss 84 Display contrast cree his 138 Do not disturb i 2 1 cte er oreet dd 106 E Emergency callesnin 110 Emergency number ssssseeeene 110 F Favourites for call forwarding 60 Forced logoff ree 115 Forwarding 2 2 eec deer ad ie dtt d 48 Function Keys cerasi 15 G General information eeeeeeeeeeseesesese 10 Graphic display icons indicating call status ssssss 21 Group call sssssssssssssseeeeneenenennn 34 H Hold reminder tone eee 70 Holding 3 2 rtt Co En dm idet 69 FOU n EE UE T ER L RS 40 Idle mode rtt tan 19 Immediate dialing seeeee 39 85 Important information sseseeeeeeee 3 4 K Key click esnin emen 151 Keypad weil iiie e te tu ee iba diee uada 17 L Language settings sss 152 Dy EUER 97 Heel P 147 154 Location of the telephone sssessssssss 4 Logging on and off as a mobility user ieee 113 114 M Mailbox Key 2 3 tecto Re erre eet 12 Menu Key 11e cet atdlere rbd a Base pd 12 Microphone eee 33 Missed calls rta eet 47 Me 112 forced logolf meet 115 logon logoff ic n eR 113 114 User defined settings
3. 122 Impact Levels Impact Levels Communication in a Public Sector Network PSN is split into areas of different Impact Levels IL The Impact Level dictates how you as a user should conduct the telephone call in question It is described below how to determine whether your call partner belongs to a lower Impact Level when the connection is being established or has been established Calls with a low Impact Level are treated in a particular way either through their own icons text labels and or a special ringtone It should be noted that the Im pact Level causes no restriction when using the phone either during or prior to connection Calls of the same or a higher Impact Level IL are not identified in any particular way To ensure unrestricted functionality of the Impact Level function the advi GV Sory tone must be disabled for unsecured voice connections gt Page 151 Impact Levels 123 5 Answering a call with a lower Impact Level Prerequisite The administrator has assigned separate call signals for calls with a lower Impact Level Answering a call The phone rings with the defined ringtone for calls with a lower Impact Level The caller is shown with a special icon and the advisory Lower IL Lift the handset You can also answer the call if appropriate using the loudspeaker key or via the headset Answering forwarded calls The phone rings with the defined ringtone for calls with
4. Forward on busy allowed ty gt Page 54 to gt Page 53 Direct destination tj gt Page 50 Forward on no reply allowed 3 gt Page 54 to f gt Page 53 Direct destination tj gt Page 50 Noreply delay seconds ty gt Page 55 172 Web interface WBM Alerts Visual alerts t amp j gt Page 68 Audible alerts ty gt Page 68 Forwarding party t amp j gt Page 68 Handling Allow call waiting gt Page 77 Allow DND amp gt Page 106 Allow busy when dialling t amp j gt Page 87 CTI calls Allow auto answer t j gt Page 82 Allow beep on auto answer 7 gt Page 82 Allow beep on auto reconnect J gt Page 82 Connected calls Allow call transfer 9 gt Page 80 Allow call joining amp Y gt Page 44 Allow exit conference Y gt Page 91 Allow hold reminder amp gt Page 70 Hold reminder delay minutes gt Page 71 Hold and hang up 9 gt Page 72 Allow music on hold t amp j gt Page 73 Allow conferences 3 gt Page 90 Allow secure call signalling amp amp j gt Page 151 Toggling associate Page 78 Lower IL alert for GB only Lower IL alert t gt Page 156 Calllogging General Enable call log J gt Page 102 Missed calls gt Page 102 Answered elsewhere Delete entry Phone Display settings Contrast tj gt Page 139 Key click Volumes O
5. No Return AutoAnswer beep Yes No Return AutoReconnect beep Yes No Return Save amp Exit Exit no save Return Connected calls Allow call transfer Yes No Return Allow call joining Yes No Return Allow exit conf Yes No Return Allow hold rem Yes No Return Hold rem delay 8 3 4 5 6 7 8 9 10 11 12 13 14 15 gt Page 77 gt Page 106 gt Page 87 gt Page 82 gt Page 82 gt Page 82 gt Page 80 gt Page 44 gt Page 91 gt Page 70 gt Page 71 180 Local user menu Return Hold and hang up Yes Yes No Music on hold Yes No Return Allow conferences Yes No Return Secure call alert Yes No Return Toggle associate Yes No Return Lower IL alert Yes No Save amp Exit Exit no save Return Call logging General Enable call log Yes No Return Save amp Exit Exit no save Missed calls Answered elsewhere Exclude Include Return Delete entry Delete when called Delete manually Return Save amp Exit Exit no save Return Phone Display settings Contrast C Save amp Exit Exit no save Key click Options Save amp Exit Exit no save Volume Off Low Medium High Keys Keypad only A
6. Recording calls Automatic call recording This is the simplest mode If you have accepted a call or called a subscriber and the subscriber answers the call is recorded automatically Refer to gt Page 159 to check which calls this can be As soon as the recording starts you will see the recording symbol o o and hear a beep see also Page 161 You cannot pause the recording manually in this mode 1 Server based conference only Call recording 147 Recording on Recording off gt 4 Manual call recording Activating or deactivating call recording when the telephone is in idle mode Prerequisite Manual mode is selected Select the option shown in the telephone s context menu to enable the option or disable the option Call recording with AutoStart Standby mode is activated in principle in idle mode You cannot switch off the recorder As soon as a call is set up call recording starts automatically Lift the handset Press the key shown The station answers You hear a beep and the recording symbol o o is shown on the display The call is now being recorded see also gt Page 161 You can pause the recording at any time and continue it again If you end the call the AutoStart process is set up again for the next call 148 Call recording Recording on Recording off gro xi Controlling call recording Starting call recording manually during a call Prerequisite Manual
7. 13 eo Individual phone configuration Date display format You can also configure this setting via the WBM interface Page 169 Press the key shown Settings Select and confirm the option shown User Confirm V i E if nec i3 Enter and confirm the user password Locality Select and confirm the option shown Date format dd mm yyy S Select and confirm the option shown The format set is displayed yyyy mm dd Select and confirm the format you want 4 Option Save amp Exit Select the option shown and confirm twice Individual phone configuration 131 Settings User V H if nec P Audio Volumes Handset gt or i Option Save amp Exit Audio Volumes Use this selection to set the following volumes in 10 levels Loudspeaker Ringer Handset Handsfree OpenStage 20 20 G only You can also configure this setting via the WBM interface Page 169 Example Handset Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Set and confirm the volume Select the option shown and confirm twice 13 N Individual phone configuration Settings if nec p gt a o Settings Ringer file Pattern 2 ABC wav Option Save amp Exit v lil Settings if n
8. Display Your OpenStage 20 E 20 20 G SIP comes with a tilt and swivel black and white LCD display Ad just the tilt and contrast to suit your needs Page 139 Idle mode If there are no calls taking place or settings being made your OpenStage 20 E 20 20 G SIP is in idle mode D Press the key to return to the idle display again for example from a call list gt Page 22 To return to the idle display again from the Service menu gt Page 24 press the key Example Time 10 29 SUN 0508 07 220870 v Date EN Open the idle menu Own phone number Message icon Idle menu When in idle mode press a key on the 3 way navigator Page 16 to display the idle menu You can call up various functions here Entries may vary The idle menu may contain the following entries Redial Ringer off Do not disturb on Mobile logon Cancel callbacks Directed pickup Back Getting to know your OpenStage phone 19 Icons in the idle display In the first line the time weekday and date are displayed in addition to icons for different situations and switches Explanation The ringtone is deactivated The ringtone is set to a beep The phone lock is activated The Do not disturb function is activated Explanation You received new voice messages New entries have been added to the call lists Local call forwarding is active An advisory icon in front of own
9. Activating deactivating the hold reminder tone You can also configure this setting via the WBM interface Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select the option shown and confirm twice Setting the hold reminder time Use the Hold reminder function to set the time after which you want to receive an automatic reminder about a held call The minimum value is 3 that is the reminder is output after three minutes The maximum value is 15 minutes You can also configure this setting via the WBM interface Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Enter a value between 3 and 15 in the input mask and confirm Select the option shown and confirm twice 66 Enhanced phone functions Settings User V i E nage if nec Configuration Connected calls Hold and hang up Ei n lt Option Save amp Exit Em o 4 4 Activating deactivating Hold and hang up This function works in the following call scenarios You have placed a call manually on hold and hang up You accepted a second cal
10. gt Page 148 gt Page 148 gt Page 149 Local user menu 177 Available Yes No Ringtone Ring file Ringer melody 2 Ringer tone sequence 1 Save amp Exit Exit no save Special 2 Available Yes No Ringtone Ring file Ringer melody 2 Ringer tone sequence 1 Save amp Exit Exit no save Special 3 Available Yes No Ringtone Ring file Ringer melody 2 Ringer tone sequence 1 Save amp Exit Exit no save Back User Configuration Outgoing calls Autodial delay 6 gt Page 86 1 2 3 4 5 6 7 8 9 Return Callback No gt Page 46 Yes Return Busy when dialling Yes gt Page 87 No Return Transfer on ring Yes gt Page 81 No Return Immediate dialing Yes gt Page 39 No Return Save amp Exit Exit no save Incoming calls Deflecting Allow deflection Yes gt Page 65 No Return Default destination gt Page 65 Save amp Exit Exit no save 178 Local user menu Forwarding advanced call forwarding see gt Page 56 Settings O All calls 12345 Turn on Enter destination List of saved numbers if applicable Edit favorites Destination 1 Destination 2 Destination 3 Destination 4 Destination 5 Save amp Exit Exit no save Copy Paste if copying is active
11. Return O Busy 12345 Turn on Enter destination List of saved numbers if applicable Edit favorites Destination 1 Destination 2 Destination 3 Destination 4 Destination 5 Save amp Exit Exit no save Copy Paste if copying is active Return O No reply 12345 Turn on Enter destination List of saved numbers if applicable Edit favorites Destination 1 Destination 2 Destination 3 Destination 4 Destination 5 Save amp Exit Exit no save Copy Paste if copying is active Return Set delay 161 Alerts Visual alerts No On Return Audible alerts No On Return Forwarding party Display last 1 Only if Server features was deactivated by your administrator gt Page 54 gt Page 51 gt Page 51 gt Page 52 gt Page 52 gt Page 54 gt Page 51 gt Page 51 gt Page 52 gt Page 52 gt Page 54 gt Page 51 gt Page 51 gt Page 52 gt Page 52 gt Page 55 gt Page 68 gt Page 68 gt Page 68 Local user menu 179 Display first Display last Return Save amp Exit Exit no save Handling Allow call waiting Yes No Return Allow DND Yes No Return Busy when dialling Yes No Return Save amp Exit Exit no save CTI Anrufe AutoAnswer Yes
12. gt Page 19 Activating deactivating Do not disturb Select and confirm the option shown in the idle menu The Do not disturb icon appears Page 20 Select and confirm the option shown The do not disturb icon is deleted Allowing Do not disturb You can also configure this setting via the WBM interface Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown 98 Privacy security Security User password Your User password protects your individual configurations including your lan guage settings You can also use the User password to lock your telephone gt Page 110 The administrator may have configured the following settings The password is deactivated You do not have the option of configuring user settings The message Password is disabled is displayed The password is temporarily blocked You do not have the option of configur ing user settings at this time The message Password suspended is dis played After initially logging onto a user area you may have to replace the default password with a new password A password can have a predefined period of validity You will have to create a new password when the period end
13. iuc si cinched acaso d Rex uui da eee gas a ER Reed 160 The following features are not supported 2 0000 cee eee eee 160 Recording TIPS a sch deron ee pem ered athe avy Be E aA Bees 160 Recording CallS i 0 ciscceieesaiedd pre EPPUEPRR Aides eeded Meher hnee PR bv 160 Automatic call recording eee 160 Manual call recording dasu 20446 cc esl ee be ee ee bee Rh 160 Call recording with AutoStart 0 2 llle rn 160 Controlling call recording 1 0 0 eee ae 162 Consultation during call recording lille 163 Second call during call recording llle 163 Call recording while alternating 0 000 cee RI 164 Your call is paused and reconnected during the recording liess 164 Setting up a conference during recording lille 165 Adding conference participants during the recording liliis 165 Your call is included in a conference during the recording lille 166 Diagnostic Information serer reres teneran enai adia RR RR I uh 167 Web interface WBM 7 440 40 dd dos dedos dX RATES ex 169 General 2 22x oiinbeesde e Puede Feed eV petam vq deserved 169 Calling up the WBM interface liiis Iri 169 Administrator Pages 4 ndm eb ERA Ee eae EP eee heeded ERG ede 169 User pages eerren a REG meh d dawath cocina eeath E RE d axe d a dr Rad agian 170 User menu sesdeberec9bie 9ebscpbereebebbUPRERAdSDbed cand eed dene eddie s 171 Fixing problems cess ene mae
14. sssessessss 112 Music ori hold 5 tiem cd os pk trees 73 N Navigator e 16 Normal dialing iieri 39 O Open listening sm 32 OpenScape VoicE 5 3 n aere deese Siri Mus 116 last caller redial function sssssssssse 41 accepting anonymous calls 119 call tracing sssee 120 creating a list for selective calls 118 functions ee 116 AUNT QNOUP PME 121 making anonymous calls sssss 116 parallel call n 123 reachability sssee 123 rejecting anonymous calls ssse 119 serial call sessssssseseeeeree 123 silent monitoring eeann 126 Operating instructions ssssee 3 Out of hours calls sssssssssssss 132 Index 185 P Padlock ICOn ene tir needed asian 28 Parallel call 2 2 dir d rettet 123 Party coriniectlom 2 ere etti PH pere e Pen 44 Phone lockitig cort te eines 110 Phone settings iie eed irte a ped rna 138 Phonebook EDAP 1 aiti ccte edere seii te ob d ce ELLE Eb deett 97 Local phonebook New Contact n E eee reden ales 94 Picking up out of hours calls 132 Picking up the held call seeeseesse 30 PriVaGy tei avrei ones ipae e OD ERE EVE Pd s 105 Program Service menu
15. using the key If you still want to access the function for redialling the last number dialled despite having disabled the call journal you can alternatively use the OpenScape Voice last caller redial function assuming this function has been activated by the administrator gt Page 132 Redialling from the call list Press the key shown You are automatically directed to the Dialled call list in the Calls menu see gt Page 22 Niels Bohr 31 05 07 06 Select and confirm the entry you want Confirm The phone number associated with the list entry is dialled il J Redialling from the display dialog Lift the handset o N Q q Press the key only OpenStage 20 20 G Redial 1 Confirm The last phone number entered is dialled Redialling from the idle menu Redial 1 Select and confirm the option shown The last phone number entered is dialled gt A secure voice communication is indicated by a closed padlock icon on the graphic display a nonsecure voice communication is indicated by an open padlock icon on the graphic display see also gt Page 28 40 Basic functions Consulting a second party You can call a second party while a call is in progress The connection to the first party is placed on hold Prerequisite You are conducting a call Consult 4 Select and confirm the option shown or Start conference Start conference Select and confirm the option shown in the cont
16. A eae ERR C io PR SR beu Ra E bee ee d ais d 139 Setting the time skim mx a Aa Pee Ed AUC AUS ee ad dea ees 139 setting the date i2 socisocihenesbeI2 bep pat date a Ped ddr dde 139 Setting daylight saving time llli eh 139 Automatic daylight saving time llli 140 Time display format 2 sneer RR ERREUR RO UDEGOR A EG CR Ea e ds 142 Date display format beet e hp eb abe BEd gera bee ebd dd aer d de 143 DUST 144 Volumes obruere e me4 RW EM ee eee eek ey a ea AGREE 144 Settings zu dana eb age ra RT Rh eae sn deo Ue MR ee ae ARRA ea 145 Special ringtones serere ne eI EEG REG eee P a eE a gie 148 Tone and indication with an unsecured voice connection l l e eee eee 150 Key CICK QEMPERECTCL T CDTUTTT 151 Contents Setting the language and country 0 0 0 ete 152 Selecting a language 222 666 cob eee odi Rn RR Edd iie diia 152 lc p TT 154 Alarm on changing the Impact Level illie 155 Network information ilsssseee m Rh 156 Resetting user data iios ecd ede dir bez AERE P pred quede ddr eds 157 Initiating the reset 2 kc RR hh hah n hs 157 Call recordi 24 a prd dee cis HR leek Cd ER ear 3 158 Recording modes cc ee he ee Re d Rm mr hee d Rn RR ena 158 Explanations of recording 0 0 cece en 158 Recordable calls ereer tani Enea wh Oe EA Pe he ERRARE GU E Gu ERN d ares 158 Norerecordable calS o sesadu 2 brREGe 4o ecl ed x bug bei TEE dd Feud 159 Enhanced functions
17. Intercom see code table gt Page 134 followed by the one or two digit member number of the respective team member As soon as the connection has been established you will hear a confirmation tone and can speak to the other party via the loudspeaker To end the call simply hang up Two way Intercom not for OpenStage 20 E From your phone you can directly call any team member whose telephone has a speakerphone function The loudspeaker and microphone of the destination phone are switched on automatically Two way Intercom with variable input of member number Press the key to use your speakerphone function Enter the code for Two way Intercom see code table gt Page 134 followed by the one or two digit member number of the respective team member As soon as the connection has been established you will hear a confirmation tone and can reach the destination caller via this caller s speakerphone function Announcing the local phone number You can use this function in order for example to identify the phone number of a phone in a conference room if it is not indicated on the display Lift the handset Enter the code for Announcing the local phone number see code table 2 Page 134 The phone number is announced Then hang up 120 OpenScape Voice functions Y Y m Dialling the last caller You can retrieve and dial the phone number of the last answered or dialled caller The following two functions c
18. L Unconditional Edit favourites 4 Destination 1 lt anun lt ian Save amp Exit Saving destination phone numbers for call forwarding Ip You can also enter the call forwarding settings via the user menu gt Page 67 or via the WBM interface gt Page 169 Press the key shown The pop up menu opens The message Set forward on to is displayed with the number of the last forwarding destina tion and you have the following options Accept Set a forwarding destination Edit call forwarding Cancel Select and confirm within three seconds Three types of call forwarding are offered in the settings menu Unconditional Busy No reply 1 s D You can check whether Busy or No reply 1 s call forwarding is activat ed Save destination phone number Select and confirm type of forwarding here for instance Unconditional Select and confirm the option shown Enter edit and confirm the destination phone number Edit favourites You can configure up to five destination phone numbers for call forwarding These destination phone numbers can then be assigned different forwarding conditions Select and confirm type of forwarding here for instance Unconditional Select and confirm the option shown E g select and confirm first destination Enter edit and confirm the destination phone number If necessary define additional destination phone numbers Select and con
19. The menu layout therefore deviates from that for standard forwarding gt Page 48 You can also change activate and deactivate call for warding during a call Forwarding menu The Forwarding menu is opened either using the key or via the user menu Page 67 and contains the three forwarding types Unconditional Busy Noreply Because of its direct impact Unconditional call forwarding has the highest priority followed by No reply and Busy If active Unconditional call forwarding is indicated on the display when the phone is idle Forwarded calls are logged in a call list if allowed see gt Page 22 The three forwarding types are each assigned three call types in the Forward ing menu Unconditional Any call External Internal Busy Any call External Internal No reply Any call External Internal 54 Call forwarding or Set a forwarding destination o Using call forwarding The following functions are available for activating and deactivating call forward ing and configuring it in advance in accordance with your requirements Activating or deactivating immediate call forwarding gt Page 57 Saving destination phone numbers for call forwarding gt Page 58 Preconfiguring or changing destination phone numbers gt Page 60 Copying and pasting destination phone numbers Page 60 Assigning a destination phone number to a cal
20. Uncondi tional and Any call and the key illuminates Call forwarding 55 Edit call forwarding Saving destination phone numbers for call forwarding I You can alternatively enter the call forwarding settings via the user menu gt Page 67 or also using the WBM interface gt Page 169 Press the key shown The pop up menu opens The message Set forward on to is displayed with the last forwarding destination used and you are offered the following options Accept Set a forwarding destination Edit call forwarding Cancel Select and confirm within three seconds You are then offered three forwarding types in the Settings menu with three call types each and with frequently used destination numbers preassigned by de fault Unconditional Any call External nternal Busy Any call External nternal No reply Any call External Internal Edit favourites 56 Call forwarding Unconditional i O All calls or L1 External or L1 Internal 2 Enter destination S Saving a destination phone number Select and confirm the forwarding type here for instance Unconditional Select and confirm the call type shown Select and confirm the call type shown Select and confirm the call type shown Select and confirm the option shown Enter edit and confirm the destination phone number You can now select another call type additionall
21. activates automatically on your phone if you use a CTI ap plication such as Outlook to dial a number when Auto Answer is active If Auto Answer is not active the phone rings first and you have to press the loudspeaker key or lift the handset to set up the call This setting also defines whether or not incoming calls are automatically accepted If the function is active an alert beep sounds when an incoming call is automatically accepted Information on the operation of the configured CTI application can be found in the corresponding user guide You can also configure this setting via the WBM interface Page 169 Prerequisite The option was programmed by your administrator Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select the option shown and confirm twice Enhanced phone functions TT VI l Settings if nec p Configuration Incoming calls CTI calls 4 Beep on auto unhold No E E n lt lt Option Save amp Exit Beep on auto reconnect You can reconnect a held call both via the CTI application and via the phone A beep sounds when you toggle between an active call and a held c
22. ae Che oS Ge dhe ere dee 174 Caring for your telephone 0 0 0 eee eee 174 Troubleshooting 2 eta isan edd aia 9r Eon ee hA beatae Riana 174 Contact partner in the case of problems 00 00 cece eee eee eee eee 174 Local user Menu ousosqey iud 546 4S6440084 cobb meow ELE 175 Opening the user menu on the phone 0 00000 es 175 User menu display lsieeellelllllll ee hh 175 10 General information General information About this manual This document contains general descriptions of the technical options which may not always be available in individual cases The respective features must therefore be individually defined in the terms of the contract If a particular function on your phone is not available to you this may be due to one ofthe following reasons The function is not configured for you or your telephone Please contact your system support representative Your communications platform does not feature this function Please contact your sales partner for information on how to upgrade This user guide is intended to help you familiarise yourself with OpenStage and all of its functions It contains important information on the safe and proper operation of your OpenStage phone These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network These instructions should be read and followed b
23. and number entry Getting to know your OpenStage phone 17 Multi function keys Function during text input Function when held down Write special characters Activate deactivate ringtone Switch between upper and lower case Activate the telephone lock Type special characters not in 123 mode Alphabetic labeling of dial keys is also useful when entering vanity numbers letters associated with the phone number s digits as indicated on the telephone spell a name e g 0700 PATTERN 0700 7288376 Text editor Additional options are available in the text editor This is used when programming a forwarding destination for example In this way you can for example move the cursor freely and copy or in sert text You can select further editor functions via the click wheel and confirm each one using 9 OK Applies changes and closes the editor Delete Deletes characters from right to left Cancel Discards changes and exits the editor Mode here can also be used to switch 123 Digits only ABC Upper case letters only Abc First letter in upper case subsequent letters in lower case abc Lower case letters only Move cursor left Moves the cursor to the left Move cursor right Moves the cursor to the right Copy Copies the entire content to the clipboard Paste Inserts the entire content from the clipboard to the cursor position 18 Getting to know your OpenStage phone
24. criteria for a search Defining a qualifier before a search Prior to a search you can select which qualifiers should also appear in the out put list Select and confirm the option shown You may choose between the following qualifiers No qualifier Job function Address 1 Email Business 1 Mobile Business 2 Private Company Address 2 Select and confirm the desired qualifier Select and confirm to exit the list 92 Phonebooks and call lists Kirsch Erika Quick search Press the key shown Select and confirm to open the corporate Phone book Q N Enter the name Abc Enter the initial letter of the name you are looking for for instance K QK Jos Abo If you do not enter any further characters all available names with the corre sponding initial letter are displayed after a predefined period of time or after con firming with pals 78 abc You can restrict the output by entering the second or other letters The key is used to switch between letters and numbers The e keys are used to delete individual characters You can control the search individually by entering special characters To select special characters first press the key Rule list Character Description Searches for the exact string before the special character i You can enter the first and last name separated by a comma A search is carried out for the last name p
25. dialling the phone number of the last caller dialled 131 Picking up out of hours calls llli Ih 132 Code table for OpenScape Voice functions 0 0 eens 133 Impact Level oss ce siis tuane KOE ek obs dreds iuda emg dae 134 Answering a call with a lower Impact Level 0 0 0000 eee 135 Answering a call 2 22224 iThee r4 a aduer RE bed quc aoe qe 135 Answering forwarded calls 2 0 0 0 eee eee 135 Answering a second call 0 0 0 0c s 135 Calls to a lower Impact Level 00 00 cece eee eee 136 Otf hook diallitig 222r ciertas whey ded eemeceed kpade Ride etal ena 136 Forwarding a call with a lower IL anaua uaaa 136 Conducting a call with a lower ImpactLevel l l 137 Conducting a call urbs ER pnt Ue SUR E RR RU Re A RUPEE ed Sha 137 Holding a call 22er nb e a PRPEEPPRIP dbadie ebadad eda Pur Pd eed dnt 137 Conference ses ya wee E Ue EXER WEST ERG RE addrua Rad rq a euis d 137 IReconnectlrig e d eee eee aa deeds onan a eens Pass wave d ee x4 d Mop A a nbus 137 IL alarmi a pere ae wen dh ach ae rd OANATE Ladd AUR E Rd Rp dra sas 137 Individual phone configuration 005 138 Display ases RE UAE RAYS EEG quae ANE E Kad gare Y dd reu eus is 138 Adjusting the display to a comfortable reading angle 2200000 ee eee 138 setting contrast errea rr tag ere e a RP RR RA ee dae S RO Ee RR ROGER airs 138 Date arnd time 2s ede xs
26. hold Select and confirm the option shown in the Conference context menu The conference is placed on hold and you can consult with someone in your office for instance Leaving a conference Select and confirm the option shown in the Conference context menu You are disconnected from the conference call and can dial another number for in stance The other call partners remain connected Phonebooks and call lists 87 Y Personal New contact E Save amp Exit Personal Niels Bohr Details Last name i Save amp Exit Phonebooks and call lists Personal directory The personal directory is restricted to 100 entries Creating a new contact You can create contacts more conveniently via the WBM interface gt Page 169 Press the key shown Confirm to open the local phonebook Select and confirm the option shown Fill in the three fields Last name First name Number accordingly Select and confirm to save the phonebook entry Editing a contact You can edit contacts more conveniently via the WBM interface gt Page 169 Press the key shown Confirm to open the local phonebook Select and confirm the relevant entry Select and confirm the option shown Select and confirm the Last name field for example Change and confirm Select and confirm the option shown 88 Phonebooks and call lists Deleting a contact You can delete contacts more convenien
27. included in a conference during the recording Prerequisite You are conducting a call that is being recorded You are to be in cluded in a conference by your call partner You are placed on hold while the conference is being set up You hear the music on hold while your call partner is setting up the conference The recording is paused and the recording symbol has disappeared from the display Your call partner answers again and you are connected to the conference You hear a beep and the recording symbol amp is shown in the Conference line The conference call is now being recorded 152 Call recording Settings User if nec Ef Diagnostic information Diagnostic Information This information overview in the user area of the service menu provides you with information on the current configuration of the telephone Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown You see a numbered list of telephone parameters with the current settings You can see a more structured view of the list via the WBM interface gt Page 169 Example 2011 05 25 08 14 34 00 terminal number 3336 01 sip server 192 168 1 240 02 sip port 5060 03 sip registrar 192 168 1 240 04 sip registrar port 5060 05 sip gateway 192 168 1 240 06 sip transport UDP 07 sip gateway port 5060 08 server features No 09 dns
28. mode or AutoStart is selected You are conducting a call Recording has not started You are conducting a call see also gt Page 159 Select and confirm the option shown You hear a beep and the recording symbol o o is shown on the display The call is now being recorded see also Page 161 Pausing call recording manually during a call Prerequisite Manual mode or AutoStart is selected You are conducting a call Recording has started You are conducting a call see also gt Page 159 Select and confirm the option shown The recording symbol o o on the display disappears You can start the recording again at any time for example to continue recording the current call Ending call recording automatically Prerequisite You are conducting a call Recording has started The recording is terminated automatically as soon as the call is ended The re cording symbol o o on the display disappears Call recording 149 Consultation during call recording Prerequisite You are conducting a call Recording has started You initiate a consultation your main call is placed on hold as a result while the consultation is being performed The recording is paused while you initiate the consultation The recording sym bol Q o on the display disappears If the consultation partner answers the consultation call is recorded You hear a beep and the recording symbol Q o is shown on the display again You can now termi
29. secure The voice connection is not secure Getting to know your OpenStage phone 21 Records Entries in the call lists and messages in your mailbox system if configured are known as records The LED on the key flashes to signal new missed calls or messages gt Page 15 Press the key and use the click wheel to select the required submenu Voice Mail Calls You can use the click wheel to navigate through the menus as described on Page 16 Messages If configured contact the relevant administrator this provides you with access to your mailbox system e g HiPath Xpressions If your system is appropriately configured activating this function opens the menu for voicemail gt Page 36 Calls This list appears as soon as you receive new missed calls if you select the Calls submenu in the Records menu You can then scroll up or down to reach the Calls submenu The following calls or call attempts are logged as call lists Missed Missed calls Dialled Dialled calls with or without connection Received Answered calls Forwarded Forwarded calls The number of missed calls and unchecked calls is shown on the idle display Missed calls are not saved and displayed if the call journal is disabled Page 102 Call lists n The call journal function must be activated in order to display call lists gt Page 102 The call journal must also be activated for the customary last number
30. selected Page 80 Select and confirm the option shown Enter the phone number of the second party to whom you want to transfer the call You can also select and call a subscriber here from a call list or from one of the two phonebooks gt Page 94 Confirm or wait until the autodial delay expires Ip The display returns to idle following successful transfer Transferring with consultation You can announce a call to a recipient before transferring it Prerequisite You are conducting a call The options Allow Call Transfer and Transfer on Ring were selected Page 80 Select and confirm the option shown The call is placed on hold Enter the phone number of the party to whom you want to transfer the call You can also select and call a subscriber here from a call list or from one of the two phonebooks Page 94 Confirm 74 Enhanced phone functions Complete Xfer 4 Settings User VI i E if nec E Configuration Connected calls Allow call transfer No 6 es lt 4 4 Option Save amp Exit If the party answers Announce the call you want to transfer Select and confirm the option shown If the party does not answer You do not have to wait for the second party to answer before you can transfer the call Replace the handset or if speakerphone mode is active press the lit key to transfer the call If the party does not answer you will be called back b
31. shown For a description of the settings refer to section Standard call forwarding gt Page 48 or Call forwarding by call type gt Page 56 Enhanced phone functions 63 Setting alerts Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding not possible with the Forwarding key You can also configure this setting via the WBM interface Page 169 V Press the key shown Settings Select and confirm the option shown User Select and confirm the option shown if nec Enter and confirm the user password E Configuration Select and confirm the option shown Incoming calls Select and confirm the option shown Forwarding Select and confirm the option shown D ps n Select and confirm the option shown Visual alerts No G Select and confirm the option shown Yes v Select Yes or No and confirm or Visual alerts No Select and confirm the option shown lt es v Select and confirm Yes or No o T Forwarding Party Select and confirm the option shown Display last 4 Select and confirm display first or display last Option Save amp Exit Select the option shown and confirm twice 64 Enhanced phone functions Placing a call on hold You can use this function to place an ongoing call on hold for instance to pre vent the other party overhearing a conversation with a colleague in the same room Prerequisite You a
32. shown The time set is displayed Enter and confirm the time Select the option shown and confirm twice Setting the date Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The date set is displayed Enter and confirm the date Select the option shown and confirm twice 12 Individual phone configuration Settings fe User if nec s E unm n L a U Date and time Daylight saving No 4 o e lt V i Option Save amp Exit Settings User if nec P Date and time Difference mins 60 geen lt gt E N lt I Option Save amp Exit Setting daylight saving time Prerequisite Auto DST is deactivated Page 141 You can also configure this setting via the WBM interface Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The time set is displayed Confirm Select the option shown and confirm twice Setting the difference between daylight saving and standard time Prerequisite Auto DST is deactivated gt Page 141 Enter the difference to be used for daylight saving time You can also configure this setting via the WBM interface Page 169 Press the key shown Select and c
33. the handset The tilt and swivel display provides intuitive support for telephone operation two lines with up to 33 characters each The function keys allow you to call up the most frequently used functions during a call e g Disconnect gt Page 15 mailbox key and C menu key Audio keys are also available allowing you to optimally configure the audio features on your telephone Page 15 Using the 3 way navigator you can conveniently navigate through the applications on your telephone Page 16 The keypad can be used to enter phone numbers and text gt Page 17 Getting to know your OpenStage phone 13 Ports on the underside of the phone Power supply unit b if necessary qu f Network switch Local cable type Handset CRCRRRRRRRRQCRRRnennnnnennnrrsss Properties of your OpenStage 20 E 20 20 G SIP OpenStage 20E 20 20G LCD display 33 x 2 characters c c y Full duplex speakerphone function s v 10 100 Mbps Ethernet switch Page 14 c c 10 100 1000 Mbps Ethernet switch gt Page 14 c c c Wall mounting c c c 14 Getting to know your OpenStage phone Using network ports more efficiently OpenStage 20 E 20 has a built in 10 100 Mbps Ethernet switch The OpenStage 20 G has a 1000 Mbps Ethernet switch This means that you can also connect a PC with a Gigabit LAN con nection to the LAN directly via the phone The telephone P
34. the option shown The forwarding type is activated You can deactivate this forwarding type with Turn off You can also activate all three call types The call type Any call has priority in this case and all calls are forwarded to the defined destination phone number Call forwarding for the call types External and Internal can be activated at the same time INT EXT is then shown on the display for the forwarding type Un conditional The call forwarding settings can appear as follows O Any call 3339 default setting is off M External 3335 M Internal 3336 D All call types are deactivated automatically for the forwarding type Uncon ditional Previously activated call forwarding for all call types remains ac tivated with the forwarding types Busy and No reply until deactivated manually by you Activated call forwarding for Busy and No reply is indi cated in the list by the call forwarding icon Press the illuminated key to open the call view If you selected the forwarding type Unconditional and activated a call type here the call type is shown on the display with the call forwarding icon and the key illuminates Nothing is shown on the display for the forwarding types Busy and No reply 60 Call forwarding Call forwarding chain Sometimes calls to a station are forwarded to another station that also has call forwarding or DND activated This can create a call forwarding chain consisting of several telephones where t
35. to call the mailbox Follow the voice instructions You may need to enter a password Calling the mailbox directly You can also call the mailbox directly without using the menu The mailbox an swers even if there are no messages waiting Lift the handset Press this key The mailbox answers Follow the voice instructions You may need to enter a password You can call the mailbox any time you see the Please dial prompt on the MED loy 36 Basic functions Y Redial 1 Making calls D If you selected the option Busy When Dialling gt Page 87 you will not be interrupted by an incoming call In this case the caller hears the busy sig nal You can also use enhanced functions such as call lists or the personal or cor porate directory in order to call a subscriber Page 94 Off hook dialling Lift the handset Enter the station number Confirm or wait until the dial delay expires see gt Page 85 Confirm represents the last number dialled The connection is set up D If you are using a dial plan and Immediate dialling is set see Page 39 dialling is automatically performed as soon as the character string entered matches an entry in the dial plan Lg If a connection is temporarily unreachable you will hear a special informa tion tone short tone sequence The fault can be rectified quickly so try again to dial this phone number after an appropriate time 1
36. to know your OpenStage phone 3 way navigator up Remove the protective film from the ring around the 3 way navigator before using the phone With this control you can manage most of your phone s functions as well as its displays I In idle mode Press the key Open the idle menu gt Page 19 Operation Functions when key is pressed In lists and menus Scroll down Press the key In lists and menus Scroll up Confirm input f c Press the amp key Perform action 97 Keypad You can only use the digits 1 to 9 and 0 as well as the and characters when dialling a number To delete digits select the back function on the navigator and confirm with In situations where text input is possible for example when entering the user password you can also use the dial keys to enter text in addition to the digits and special characters mentioned To do this press the numerical keys repeatedly Example To enter the letter h press the number Hani key on the keypad twice When entering text all characters available for the key pressed and the character selected are briefly displayed Character overview depends on the current language setting a o Brn Cars Bu Ew D 1 Additional special characters not in mode 2 Space 3 Switch between upper and lower case text
37. with your call US mode If the country setting is set to US you do not have to hold down the loudspeaker key when replacing the handset to switch to speakerphone mode Press the key shown Replace the handset Proceed with your call D s A secure voice communication is indicated by a closed padlock icon on the graphic display a nonsecure voice communication is indicated by an open padlock icon on the graphic display see also Page 28 32 Basic functions q q and e Switching from speakerphone mode to the handset Ip Speakerphone mode is only available in OpenStage 20 20 G Prerequisite You are conducting a call in speakerphone mode Lift the handset The key goes out Open listening You can let other people in the room join in on the call Let the other party know that you have turned on the loudspeaker Prerequisite You are conducting a call via the handset Activating Press the key shown Deactivating Press the lit key Switch to speakerphone mode IIE Speakerphone mode is only available in OpenStage 20 20 G Hold down the key and replace the handset Then release the key and proceed with your call Basic functions 33 or or ra or q Activating deactivating the microphone To prevent the other party from listening in while you consult with someone in your office you can temporarily switch off the handset microphone or the hands free microphone Ope
38. 57 To call up the interface open a Web browser and enter the following https IP address of the phone IP address of the phone is the IP address of your phone or https Name of the phone Name of the phone which was assigned by administrator D You might receive a certificate notification from the browser Follow the instructions to down load the certificate You will be prompted to configure a user password the first time you call up the WBM inter face Page 107 You must log on with this password in future every time you want to open the User Pages Administrator Pages This area lets you configure settings for administering your phone and the network environment Access to the Administrator Pages is protected by the admin password For more information con tact your administrator or refer to the administration manual 170 Web interface WBM User pages The WBM interface homepage opens once you have entered and confirmed the phone s IP ad dress 1 Click a menu heading to display the individual menu entries Click the menu heading again to close the menu 2 Click a menu entry to open the corresponding form Make the desired changes m 4 Click the corresponding button to save or discard your changes Button functions Login Log on to the phone after you have entered the user password Submit Apply changes Reset Reset original values Refresh Update the values Log
39. 9 T rkce 30 EAAnvik 31 BbnrapcKkn 32 MakefouHcku Ja3uk 33 Pyccku 34 Cpncku Je3uk 35 rnx 36 HE ONOOARWD 14 eo Individual phone configuration Locality Adapt your phone settings to suit the relevant country specific conditions e g transmission parameters You can also configure this setting via the WBM interface Page 169 Press the key shown Settings Select and confirm the option shown User Confirm if nec s nm n LA S E Enter and confirm the user password Locality Select and confirm the option shown i Country Germany Select and confirm the option shown The country set is displayed United States Select and confirm to set the country here US for instance 4 Option Save amp Exit Select the option shown and confirm twice You may choose from the following countries 1 ArgentinienAR 20 Luxembourg LU 2 Australia AT 21 Mexico MX 3 Austria AU 22 Netherlands NL 4 Belgium BE 23 New Zealand NZ 5 Brazil BR 24 Norway NO 6 Canada CA 25 Poland PL 7 China CN 26 Portugal PT 8 Chile CL 27 Russian Federation RU 9 Croatia HR 28 Singapore SG 10 Czech Republic CZ 29 Slovakia SK 11 Denmark DK 30 South Africa ZA 12 Finland FI 31 Spain ES 13 France FR 32 Sweden SE 14 Germany DE 33 Switzerland CH 15 Hungary HU 34 Thailand TH 16 India IN 35 Turkey TR 17 lreland IE 36 United Kingdom GB 18 Italy IT 37 United States US 19 Japan JP 38 Vietnam VN 1 The phone d
40. C connection option must first be acti vated on the telephone by administrator Network switch OpenStage 20 E 20 20 G SIP PC Using this connection option saves one network port for each switch used and requires fewer or shorter network cables when arranged correctly OpenStage Manager This program offers you an additional option for tailoring your OpenStage to your personal needs Further information is available at http wiki unify com wiki OpenStage Manager Features Phonebook management Synchronization of contacts Save and restore Ringtones pe Contact your administrator for the latest version of OpenStage Manager The range of features is dependent on the type of telephone Getting to know your OpenStage phone 15 Keys Function keys Function when key is pressed End disconnect call Saved number redial last number dialled Button for fixed call forwarding with red LED key L Function when key is pressed Open the phone s main menu with red LED key Open the menu for voicemail or missed calls with red LED key Audio keys a tn ton Function when key is pressed Activate deactivate the microphone OpenStage 20 20 G only also for speakerphone mode with red LED Set volume lower and contrast brighter gt Page 20 Turn speaker on off with red LED key Set volume louder and contrast darker gt Page 20 16 Getting
41. IY s oso E RnbeRPUES QUERER RRSO hehe ee EIE 112 Mobility scenarios llssllleeeleeeele hh n 112 Logging on and off at the same phone 0 eh 112 Logging on and off at different phones lilielel ees 112 Transferring user defined settings and data 0 0 0 cece 112 Logging on and off atthe same phone 1 6 0 ce eee 113 Logging on to the phone 0 cece 113 Logging off from the phone 0 ee 113 Logging on at different telephones 0000 tees 114 Logging on with forced logoff at a remote phone 0 00 cee 114 Logging on with forced delayed logoff ata remote phone 2 4 115 OpenScape Voice functions 000 ee eee 116 Making anonymous calls aaa 00 0 teens 116 Deactivating zie bk weed aie seat Gare 2 oe EA eee ead dapat een as 116 pDeunvupomE Tr m 116 Temporarily activating anonymous calling for the next call llli 116 Temporarily deactivating anonymous calling for the next call 2000 117 Creating a list for selective calls liiis IIIA 118 Forcall acceptance oc aire oA e dened RR DAE Rea qx bd qued ei ed wads 118 For call reJectlon iocis ce Arrz re X Rega DX uu X GREY ed gages EE Lens 118 Anonymous cals ie iene aeie RSIBREVELe ee dE EXER NER EE E 119 IejJectig cus 24 2208s eatd eee eee Gates REG M EXER EUN Rn rk nae SE E inan 119 Accepting uum atardecer qe te de
42. Individual phone configuration Display Adjusting the display to a comfortable reading angle You can swivel the display unit Adjust the display unit so that you can clearly read the screen Setting contrast The display has multiple contrast levels that you can set according to your light conditions You can also configure this setting via the WBM interface gt Page 169 H Press the key shown Settings Select and confirm the option shown User Confirm if nec f Enter and confirm the user password Phone Select and confirm the option shown Display Select and confirm the option shown Contrast Select and confirm the option shown 4 Option Save amp Exit Select the option shown and confirm twice Individual phone configuration 127 Settings if nec p Date and time Time 14 44 mmmm 4 inn lt I Option Save amp Exit Settings User if nec P Date and time Date 20 02 2007 mumm lt gt ian 4 Option Save amp Exit Date and time This function allows you to select one of three different display modes for the date and manually set the time if necessary You can also configure these settings via the WBM interface gt Page 169 Setting the time Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option
43. Pee dried qaod Robe a Ravage dot 119 Using abbreviated dialling sie RIA 120 Call tracing iu 22 ieee seas Sa eres Rd DEG Bebe oe Se box Ra so Rob 120 Contents Hunt gro p f nctlons 23 aen Eme exu had a EUR Ue UR te ed KU Rn CER dC n 121 Making a line busy isi dosed ante RR RI eh ene thane E hei ey bheirt rebsqdesdi4 ie54d 121 Marking the last line in the hunt group chain llli 122 Reachability s 23 irem pee SERES eee a oe es ee REA RA iR 123 Serial call 2 2222 2325 eth dak edd TEE AERE EE REA RR exer MuR des 123 Parallel call eee terasei eder vere db pane Maa dle Reed Poe E ds 123 Parkirig a call 29a ea ag aul digs ade Gadi eye Sina R DROU RCM WE ap Rad AVR C ecu Ln 125 Call Park 4 uoces hte a Bll Sees RR AXE URNAM RAM a ERE MA RA 125 Unparkirig 3 ucauc mex eee GREEK Ger ee a NOR MUR RR Y MR Rune ded ENDO ee s 125 Silent MOnttoring 204 4 0084 eieremc ebeezlieBez gdbes phe RREYGueieRF egGuek dde dus 126 Active silent monitoring 0 000 eR IRR I 3 eh 126 Muted silent monitoring llli 127 One way Intercom and Two way Intercom function 00 eee 128 One way Intercom oss 02454e1 oeceedogegt ERI AREE pha d bd quee deed hu 129 Two way Intercom not for OpenStage 20 E 0 0 eee 129 Announcing the local phone number 130 Dialling the last caller 2 sessi RR R RR aaa RR 131 Retrieving and dialling the last answered caller lille esee 131 Retrieving and
44. Please note the information in relation to the call journal on gt Page 41 Basic functions 37 Redial 1 44 On hook dialling The connection is set up with on hook dialling via the loudspeaker speaker phone mode only OpenStage 20 20 G Press the key only OpenStage 20 20 G Enter the station number Press or wait until the dial delay expires see gt Page 85 Confirm represents the last number dialled First enter the number First enter the number The loudspeaker key illuminates when you enter the first digit Enter the station number Confirm or wait until the dial delay expires see gt Page 85 The connection is set up D If you are using a dial plan and Immediate dialling is set see Page 39 dialling is automatically performed as soon as the character string entered matches an entry in the dial plan 1 Please note the information in relation to the call journal on gt Page 41 38 Basic functions Settings User VI j mH unm 1 WI S if nec E Configuration Outgoing calls Immediate dialling No es lt 4 lt gt Option Save amp Exit Immediate dialling Immediate dialling should only be activated if administrator has configured and approved a dial plan Immediate dialling is deactivated by default For this reason after entering the number you must either confirm the Dial option or wait until the dial delay ex pires to set u
45. UNIF S your sese EET I ES C n OpenStage 20 E SIP OpenStage 20 20 G SIP OpenScape Voice User Guide A31003 S2030 U 105 3 7619 u n F I your enterprise Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and 18014001 standards and are certified by an external certification company Copyright Unify GmbH amp Co KG 06 2015 Hofmannstr 63 81379 Munich Germany All rights reserved Reference No A31003 S2030 U105 3 7619 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Availability and technical specifications are subject to change without notice Unify OpenScape OpenStage and HiPath are registered trademarks of Unify GmbH amp Co KG All other company brand product and service names are trademarks or registered trademarks of their respective holders unify com Important information Important information AN For safety reasons the telephone should only be supplied with power using the original power supply unit Part number L30250 F600 C 14x x 1 EU 2 US 3 UK or ina LAN with PoE Power over Ethernet wh
46. a lower IL The caller is shown with a special icon the forwarding icon and the advisory Lower IL Lift the handset You can also answer the call if appropriate using the loudspeaker key or via the headset Answering a second call The phone rings with the defined ringtone for second calls with a lower IL The caller is shown with a special icon and the advisory Lower IL Lift the handset You can also answer the call if appropriate using the loudspeaker key or via the headset 124 Impact Levels Y or Repeat dialling S Hawking Deflect Calls to a lower Impact Level If you are calling a partner with a lower IL this will be displayed when the con nection is established Off hook dialling Lift the handset Enter the station number In the pop up menu Confirm or wait until the dial delay expires see gt Page 85 In the pop up menu Confirm the option shown The connection is set up A special icon and the advisory Lower IL are shown on the display Impe You can also set up the connection with on hook dialling via the loud speaker speakerphone mode or via a connected headset Forwarding a call with a lower IL If you are forwarding a partner with a lower IL to a partner with a higher IL this will be displayed when the connection is established Prerequisite The Deflect function is approved by the administrator A call with a lower IL rings Select and confirm the optio
47. all when the function is active Prerequisite The option was programmed by your administrator You can also configure this setting via the WBM interface gt Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select the option shown and confirm twice 78 Enhanced phone functions v Calls B Dialled Niels Bohr 30 05 07 06am 4 Personal Niels Bohr Dial 2HHHBE Making calls Dialling a phone number from a list The following call lists are available in the Calls directory e Missed Dialled Received Forwarded D For a detailed description of the call lists see gt Page 22 Pay attention to the notes on gt Page 101 Press the key shown Select and confirm the option shown Select and confirm the option shown Select and confirm the appropriate list entry The phone number associated with the list entry is dialled If you have not al ready lifted the handset conduct the call now in speakerphone mode only OpenStage 20 20 G Calling a subscriber from the local phonebook Press the key shown Confirm the option shown Select and confirm the required subscriber Confirm the option shown The phone number associ
48. an also select one of the following three options e Low e High Off for no click Key selection Select and confirm the option shown Select and confirm if the setting is only to apply for the character input keys Select and confirm the option shown Confirm the option shown 13 co Individual phone configuration Settings User if nec P Locality il Language Deutsch gt English Option Save amp Exit oetting the language and country Selecting a language Use this menu option to select the language for operator prompting You can also configure this setting via the WBM interface Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The language set is displayed Select and confirm to set the required language in our example English Select the option shown and confirm twice Individual phone configuration 139 You may choose from the following languages Bahasa Indonesia Bahasa Malaysia Brasileiro Catal CeStina Cymraeg Dansk Deutsch 9 Eesti keel 10 English 11 English US 12 Espafiol 13 Frangais 14 Hrvatski 15 Italiano 16 LatvieSu Valoda 17 Lietuvig Kalba 18 Magyar 19 Nederlands 20 Norsk 21 Polski 22 Portugu s 23 Rom n 24 Sloven ina 25 Slovenski Jezik 26 Srpski Jezik 27 Suomi 28 Svenska 2
49. at the administrator presets a different ringtone or deactivates the ringtone regardless of the call type e g an external or internal call An incoming call will interrupt any ongoing telephone setting operations When the call ends you can press the key to return to the point in the menu structure where you were interrupted Answering a call via the handset The phone is ringing The caller is displayed ne If the phone number is stored in the local telephone the associated name is shown on the display must be activated by administrator Lift the handset Set the call volume Answering a call via the loudspeaker speakerphone mode IE Speakerphone mode is only available in OpenStage 20 20 G The phone is ringing The caller is displayed Confirm The key lights up Press the key shown The key lights up The speakerphone function is activated Set the call volume Suggestions for using speakerphone mode Tell the other party that speakerphone mode is active Adjust the call volume while speakerphone mode is active The ideal distance between the user and the phone in speakerphone mode is about 50 cm Directed pickup You can pick up a call signalled at an absent coworker s phone If a colleague has placed a call on hold on their multi line phone you can also pick up this call 30 Basic functions Accept call Prerequisite You know the coworker s internal phone number and the function
50. ated with the subscriber is dialled Detailed information on the local phonebook and on searching for subscribers can be found from gt Page 94 Enhanced phone functions 79 Niels Bohr Yo q Calling a subscriber from the corporate directory Prerequisite You have found and selected a subscriber in the corporate direc tory gt Page 97 Confirm the subscriber Confirm the option shown The connection is set up Using autodial delay A number is automatically dialled after a set delay starting from the entry of the number s last digit The autodial delay can be used when dialling in idle mode Consultation when transferring an answered call The delay can be reduced by performing one of the following activities pressing the key This always works lifting the handset This only works if the phone number was entered when the phone was idle or if it was entered for a consultation call when the handset was off hook pressing the loudspeaker key OpenStage 20 20 G only This only works if the phone number was entered when the phone was idle and the loudspeaker key was not lit or if the phone number was entered for a consultation call and the loudspeaker key was not lit pe If an emergency number is preset by your administrator the autodial delay for this phone number is reduced to one second D Automatic dial delay does not work if you are using a dial plan and Imme diate dialling is con
51. be cre ated This can be prepared either by administrator or you can create it yourself later Up to six numbers can be entered in the list for sites on which incoming calls including your main number should be signalled sequentially Each number can consist of up to 30 digits 7 Liftthe handset P Enter the code for the edit mode see code table Page 134 The edit mode opens and you hear an announcement with the following infor mation Feature name Current status active inactive Number of numbers currently on the parallel call list You are prompted to do one of the following Activate deactivate the feature only if numbers are already entered in the list Call up the numbers currently entered in the list Add or delete numbers Repeat the options in edit mode If the parallel call list is still empty you are prompted to enter numbers in the list As soon as you have entered a valid number the parallel call can be activated If the parallel call is activated incoming calls are routed to your phone and all other destination phones in the parallel call list The connection is established with the first phone that accepts the call If the call is not answered by any phone it is forwarded to the configured for warding destination on no reply or to a rejection announcement Activating deactivating parallel call via code You can activate deactivate the parallel call without having to change to edit mode Prerequisite You ha
52. c p Audio Settings Ringer tone sequence 2 5 Option Save amp Exit Pattern sequence You can also configure this setting via the WBM interface Page 169 Prerequisite You have choosen the pattern ringtone see gt Page 146 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown and then select the required Ringer tone sequence between 1 and 6 e g 2 You immediately hear the set Ringer melody with the chosen Ringer tone sequence Confirm the selected setting Select the option shown and confirm twice 13 A Individual phone configuration VI jg Settings if nec p Settings gt 2 o Room character Normal 4 Option Save amp Exit lt Settings VI i E User if nec 3 Settings Open listening Standard mode lt gt e a o Option Save amp Exit Room character i Speakerphone mode is only available in OpenStage 20 20 G To ensure that the other party can hear you properly in speakerphone mode only with OpenStage 20 20 G you can adjust the phone to the room acoustics by choosing one of the following room characters Normal Echoing Muffled You can also configure this setting via the WBM interface Page 169 Press the key shown Select and confirm the optio
53. ce transmission and for connection to the LAN It can also be used as a workstation device Any other use is regarded as unauthorised Telephone type The phone name data can be found on the name plate on the base of the device The exact prod uct name and serial number are specified here Specific details concerning your communications platform can be obtained from your service technician Please have this information ready when you contact our service department regarding faults or problems with the product Speakerphone quality and display legibility To ensure good speakerphone quality OpenStage 20 20 G only the area in front of the tele phone front right should be kept clear The optimum distance is approx 50 cm Proceed as follows to optimise display legibility Turn the phone to tilt the display This ensures you have a frontal view of the display while eliminating light reflexes Adjust the contrast as required gt Page 139 12 Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating elements and the displays on your OpenStage phone The user interface of your OpenStage 20 E 20 20 G SIP D OpenStage 20 E and OpenStage 20 20 G are identical apart from the additional speaker phone mode offered by OpenStage 20 20 G Q EH NON EE EIE o m e lt E You can make and receive calls as normal using
54. conducting a call Prerequisite The option was programmed by your administrator Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select the option shown and confirm twice 72 Enhanced phone functions Settings User li if nec s er Configuration Connected calls Toggling associate Yes Save amp Exit Toggling associate Set the Toggle associate function to Yes if you want to connect to a second or pickup call by hanging up You can also configure this setting via the WBM interface gt Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm the option shown Enhanced phone functions 73 Blind transfer call 5 Start transfer 4 Consultation v Transferring a call You can transfer your current call to another party with or without consultation Blind transfer Prerequisite You are conducting a call The options Allow Call Transfer and Transfer on Ring were
55. diting leave the menu and return to idle mode Page 19 f you receive a call during editing and you answer it you automatically change to the call view To go back to editing mode in the menu press the key again Network information Information about the IP address or name which was assigned to the phone in the network and therefore the HTML address of the WBM interface View information on the phone Page 157 Contact your administrator or refer to the OpenStage Administration Manual for more on the Ip network information values listed here Diagnostic Information Provides information on all the main settings for the telephone Can provide valuable help in sup port situations Page 168 24 Getting to know your OpenStage phone Perform reset Personal settings made via the telephone menu or the WBM interface can be reset to factory set tings Page 158 Administration You can access the administration area via the Admin function and by entering the administration password Refer to the administration manual supplied with your phone for more detailed information on this topic Control and monitoring function A control or monitoring function can be activated on your phone for service purposes by remote maintenance Control function The dministrator has the option to activate and deactivate features of the phone via remote main tenance During maintenance the handset microphone loudspeaker and h
56. e Find i Corporate directory The corporate directory is an LDAP database It can be accessed via your net work if access has been configured correctly by administrator You can search for contacts using the name simple search or different criteria for an entry advanced search for example job title or address Searching for a contact Press the key shown Select and confirm to open the corporate Phone book Corporate Select and confirm the option shown The following 11 search fields can be used Last name First name Business 1 Business 2 Mobile Private Company Address 1 Address 2 Job function Email Select and confirm the required search field e g Last name Enter a search text If for example you only enter the initial letter of the last name all entries that start with this initial letter are displayed Select and confirm when you have filled out one or more search fields The search begins If the entry you searched for is found you can dial or view the entry details Phonebooks and call lists 91 Details Qualifier v 0 Enhanced editing functions in the phonebook Viewing entries Prerequisite You found and selected an entry see above Select and confirm the option shown All fields of the entry are displayed Resetting the search fields Prerequisite The search fields are listed Select and confirm the option shown You can now enter new search
57. e conducting a call and call waiting is allowed Page 77 Select and confirm the option shown If a destination phone number is stored gt Page 65 you can select and confirm it The call is deflected If you did not set a phone number when programming call deflection you are now prompted to enter a destination phone number for call deflection Enter and confirm the destination phone number The second call is deflected to the destination specified You are reconnected with the first party Connecting parties Prerequisite You have accepted the second call Select and confirm the option shown The other two parties are now connected to one another You can now hang up or dial another number for instance Connect by hanging up Prerequisite Connecting by hanging up is activated ask your administrator and Switch assignment must be set to Yes gt Page 78 Replace the handset or if you are in speakerphone mode OpenStage 20 20 G only press the loudspeaker key The other two parties are now connected to one another Enhanced phone functions 71 Y Settings if nec p Configuration Incoming calls Handling 4 Allow call waiting No x n lt 4 4 Option Save amp Exit Allowing call waiting You can also configure this setting via the WBM interface gt Page 169 ez If the Call waiting second call function is deactivated a caller hears the busy signal if you are already
58. e display Logging on mobile user Validating Registering Downloading user data Once you have completed logon the mobility icon is shown in the display z2 Logging off from the phone Prerequisite You are logged on as a mobility user Select from the idle display context menu gt Page 19 and confirm The logoff procedure starts immediately Is displayed You briefly have the option to cancel the logoff otherwise the logoff process is launched In the graphic display the following messages appear Logging off mobile user Uploading user profile Registering Downloading user data After you have logged off the mobility icon 2 is hidden Logging off from a locked telephone If the telephone is locked it is still possible to log off from the telephone if no PIN is required for logging off The display shows Phone locked Three options are available for selection Benutzer entsperren Mobile logoff Admin entsperren Select and confirm the option shown The logoff procedure begins Mobility 105 Logging on at different telephones An attempted login is rejected if the user is already logged on to another phone and Logon with forced logoff is disabled for the mobility user Logging on with forced logoff at a remote phone If the user is already logged on at another phone and the remote phone is busy the logon is rejected If however your administrator enabled Forced logoff dur
59. e is locked IE If an emergency number has been entered on the telephone by adminis trator Emergency call will be offered on the display once you have acti vated the phone lock You can also dial the emergency number via the keypad 102 Privacy security Unlocking the phone The following is displayed Phone locked There are two options available for unlocking the phone User unlock Admin unlock Select and confirm if you know the user password You are prompted to enter the user password or Admin unlock Select and confirm if you only know the administrator password You are prompt ed to enter the administrator password User password or enter and confirm the administrator password The phone is unlocked if the password is correct Impe If the telephone is locked an emergency number entered by administrator can be dialled using the keypad or the option Emergency call Mobility 103 Mobility Prerequisite Your phone is configured to support mobility by administrator A DLS server is available in the LAN and its address is entered in the phone Mobility scenarios When you log on to your phone or any other mobility enabled phone the follow ing scenarios are possible Logging on and off at the same phone Log on as a mobility user gt Page 113 Log off as a mobility user gt Page 114 Logging on and off at different phones In these cases administrator may have made t
60. e number is added to the missed calls list Permitting a callback You can also configure this setting via the WBM interface gt Page 169 Press the key shown Select and confirm the option shown Confirm the option shown Enter and confirm the user password Select and confirm the option shown Confirm the option shown Select and confirm the option shown Select and confirm to activate the callback function Select the option shown and confirm twice Basic functions 45 M Calls Niels Bohr 30 05 07 06am a Calling back missed calls Calls received while you are absent are indicated by a message on the idle dis play gt Page 20 The function key also illuminates if administrator has set the option to do this Missed calls are logged in the missed calls list This list provides information on the missed call and lets you call back the number directly call lists gt Page 22 Missed calls are not saved and displayed if the call journal is disabled gt Page 102 Press the key shown Select and confirm the option shown Select and confirm the option shown Select and confirm the entry you want Confirm the option shown The phone number associated with the entry is dialled 46 Call forwarding Call forwarding Depending on the settings made by administrator standard call forwarding is configured for the phone or alternatively call forwarding depending on incoming call type that i
61. e operated in a controlled environment with an ambient temperature be tween 5 C and 40 C To ensure good speakerphone quality OpenStage 20 20 G only the area in front of the micro phone front right should be kept clear The optimum speakerphone distance is 50 cm Do not install the telephone in a room where large quantities of dust accumulate this can con siderably reduce the service life of the telephone Do not expose the telephone to direct sunlight or any other source of heat as this is liable to damage the electronic components and the plastic casing Do not operate the telephone in damp environments such as bathrooms Product support on the internet Information and support for our products can be found on the Internet at http www unify com Technical notes current information about firmware updates frequently asked questions and lots more can be found on the Internet at http wiki unify com l Contents 5 Contents Important informati n aac Hex de x Rd dee Re Rak e8 rd 3 Trademarks 13 12 pe vp RI et I DRE der RR UE uen i pea V o 3 Location of the telephone l lsliilllllllseeelll rr 4 Product support on the internet llli 4 General information CT 10 Aboutthis manual 2 xa LER VERA VREATAREEWAERATESN4 RA SEA Y dA 10 Symbols used in the manual 0 2 0 nn 10 nra c 11 Intended use 2 s n n 11 Telephone typ6 sidus ee Rv E d
62. e signalled sequentially Each number can consist of up to 30 digits Lift the handset Y Enter the code for the edit mode see code table gt Page 134 The edit mode opens and you hear an announcement with the following infor mation Feature name Current status active inactive Number of numbers currently on the serial call list You are prompted to do one of the following Activate deactivate the feature only if numbers are already entered in the list Call up the numbers currently entered in the list Add or delete numbers Repeat the options in edit mode If the serial call list is still empty you are prompted to enter numbers in the list As soon as you have entered a valid number the serial call can be activated If the serial call is activated incoming calls are first routed to your phone If you do not answer within the timeframe defined by the administrator the next desti nation phone rings for the configured period of time The caller is informed that the call is being routed to another station The connection is established with the first phone that accepts the call If the call is not answered by any phone it is forwarded to the configured for warding destination on no reply or to a rejection announcement 114 OpenScape Voice functions Parallel call Managing number lists activating parallel call Before the parallel call feature can be activated a parallel call list must
63. eadset are deactivat ed You are additionally informed on the display that the control function is active Monitoring function In order to detect malfunctioning of a phone for example the administrator installs a monitoring function You can use your phone as normal during monitoring However you will first be informed about the operation with a message on the display and prompted to allow monitoring If administrator has activated a function on your phone which continuously transmits operating data to a server you will see the flashing icon in the upper display line Activating a diagnostic call In the event of connection problems with a specific destination the administrator may ask you to enter an activation code before the number of the subscriber which can be used to initiate tracing of the call data on the phone The activation code which must be provided to you by the adminis trator and which comprises a leading asterisk followed by three digits and the hash sign as the terminating character must be entered before the actual phone number At the end of the call the call related data is sent for further analysis to the DLS server which then passes it to the Open Scape Voice Trace Manager 28 Basic functions Basic functions ne Please read carefully the introductory chapter Getting to know your Open Stage phone gt Page 12 before performing any of the steps described here on your phone Secure voice t
64. ec p gt a o Settings Ringer melody 4 4 Option Save amp Exit Settings Ringtone If your administrator has loaded suitable files to the phone you can select a re altone file in mp3 or wav format for the ringer tone If no individual audio files are available the pattern ringtone is preset Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Required ringtone file or pattern You will immediately hear the associated ringer melody Confirm current ringtone file Select the option shown and confirm twice Pattern melody You can also configure this setting via the WBM interface Page 169 Prerequisite You have choosen the pattern ringtone see gt Page 146 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown and then select the required pattern melo dy between 1 and 8 e g 4 You will immediately hear the corresponding Ring er melody Confirm the selected Ringer melody Select the option shown and confirm twice 1 The phone displays the current setting 2 The phone displays the current setting Individual phone configuration 133 Settings if ne
65. ed To switch the function off again hold down the key until the Ringer off icon disappears from the status bar on the display You can also switch the function on and off using the option in the idle menu Select and confirm the option shown Setting the ringer to a beep Hold down the key approx 3 seconds until the Beep icon appears on the status bar on the display gt Page 20 You will hear a short beep every 25 seconds for as long as the caller stays on the line To switch the function off again hold down the key until the Beep icon disappears from the status bar on the display Deactivating the ringer temporarily for incoming calls and reactivating it If you are disturbed on an important call by the phone ringing for example you can deactivate the ringer temporarily and then activate it again Press the key briefly The ringer is deactivated Now press the key again briefly The ringer is reactivated Privacy security 97 Do not disturb on gt o Do not disturb off 4 Y I Settings User if nec P Configuration Incoming calls Handling gt Allow DND No lt es v Option Save amp Exit Do not disturb If Do not disturb is activated your telephone will not ring The caller hears the busy tone or an announcement that the called party cannot accept any calls at the moment The Do not disturb function is activated deactivated via the idle menu
66. er for All calls should also become the current destination phone number for Internal Press the key shown Select and confirm within three seconds The three forwarding types and associated call types are offered to you in the Settings menu Unconditional Any call External nternal Busy Any call External nternal Noreply Any call External nternal 1 Copy Select and confirm the forwarding type here for instance Unconditional Select and confirm the call type here for instance Any call Select and confirm the option shown Call forwarding 2 Paste to a call type of the same forwarding type L1 External Select and confirm the destination call type here for instance External Paste Select and confirm the option shown lt gt V External 3339 Both call types now have the same destination phone number The call type Ex ternal is activated automatically 3 Paste to a call type of a different forwarding type lt gt Busy Select and confirm the forwarding type here for instance Busy L1 Internal Select and confirm the destination call type here for instance Internal Paste Select and confirm the option shown V Internal 3339 Both call types now have the same destination phone number The call type In ternal for Busy is activated automatically 4 Press the illuminated key to open the call view Assigning a destination phone numbe
67. es qub A EM a BS 28 Answering a Call 1 22 29 bu RE ERA yeas Ee ER ERRARE RPASRA GR Ree VERA Eia 29 Answering a call via the handset lliiilleileeee eh 29 Answering a call via the loudspeaker Speakerphone mode 222005 29 Directed pickup 0 0000 cece n 29 Accept call oos ee ald wala E TRE CR MR A MARO A eG RA Oc dia 30 Picking up the held call 2 2 6 ce ee RR RA Rana 30 Switching from handset to speakerphone mode 00000 0c eee eee eee 31 Switching from speakerphone mode to the handset 22000 0c eee eee 32 Open listening i 222444 ediwniw dad ph ee ng a ee ee ee eee eg es 32 Activating deactivating the microphone 0000s 33 Ending call 225 22i4he eae aad b ene be betur pp Sd Pe edP dns 33 Group call dee e hd IRURE ROC I LATUR DU RC RR TELE ON CRT RR ER UR A 34 Listening to voicemail 2 2 02 e hh hh hh 36 Contents Making calls 2 acs cng a REDE rpm RU Ma ie gula eu AR RA Ru ah AE e RU aa 37 Off hook dliallirig prre pr ELS TRES Abbe a Rhet eid eel edd ed 37 On hook dialling sor E Rak eR e bees eae eee bee ERROR RE ete 38 Immediate dialing 42s lx RE yea Sek ee XR RB ASRRESEEZAWAREREEE 4 39 Dialling using the hot or warm line function llle 40 Redi l iiaia eei bp Rte ed dade aad baa educ obe d ebbe peg ee tds 41 Consulting a second party 0 ce ren 42 Ending a consultation call 0 0 eh 43 Switching to the held pa
68. eta ay RR EAE PERALTA SA AR EA ERR AH a SE 11 Speakerphone quality and display legibility llle 11 Getting to know your OpenStage phone 12 The user interface of your OpenStage 20 E 20 20 G SIP 22 200 cee eee 12 Ports on the underside of the phone 0 000 cece eee eee ese 13 Using network ports more efficiently 0 llli 14 KEYS carner ae atpe ad ade ta iM RR es rA i RE aoe dal Re s 15 FUNCION Keys mper aaidhd baa egies UNE Peed d ARE ee ERA aE ea 15 Audio Keys 2 6 ar ied bed ues Rage phan Rhone dodo bob owe Reed BAe beers 15 2 Way navigatOl sg ache adidas adie aia de oS XR IN ERGO ARE e eiat ona a A E x AREE RR 16 Keypad soccer Sorte 4 ETMPEERE QAETVEERPSVERESEXA4QUGO GE REESE a aa 17 BI ave 19 Idle mode odas RC eR Ree AS Reb eK ep E a PER ed A a eines 19 Records asse Ru RCEE RE MAE Hane EE PRREGRFEEER ENEMIES 22 Messages Lcce uprk e EXAGGX RE RES eh Aa ee ee ee AG OG REM EN ER ee ond 22 ec mp mE 22 Additional notes on call lists scili 23 Telephone menu llelleesee Rn rs 24 User settings vrsosigecte 2 edv ey eeey sede ds Yeees ER Ae RPM ede yes 25 Administration 5d OU a eG eal UR LR GRAUE QUEUE Gd Re eae IRR a 27 Control and monitoring function 0 0 00 eh 27 Basi IMDODDTIS s od ach athe E o4 CERE bot AB Pb qb fara 28 Secure voice transmission lliliillleellll n 28 Emergency mode resi uy APpue RR RGSRURAEMURR he RR E RGR we
69. ext call Call recording 145 Explanations of recording Recordable calls A recordable call is any call that has a call connection status on the telephone This can be any incoming or outgoing call It is immaterial here whether a call is set up directly via the telephone or via an application Outgoing Incoming Consultation Pickup Reconnect Second call Connected call Conference Automatic call acceptance Secured or unsecured line Non recordable calls 1 Outgoing calls that have not yet reached full connection status such as a ring ing call Calls on hold Serverbased conference only 146 Call recording Enhanced functions 1 A conference can be set up or cleared down during recording 2 A consultation can be performed during recording 3 Call transfer is also available during recording 4 A second call can be accepted during recording The following features are not supported 1 Playing back recordings over the telephone 2 Deleting recordings over the telephone 3 Functions for editing recordings over the telephone Recording tips You will receive the following advisories while a call is being recorded The recording symbol ao on the display permanent Beep repeated at intervals for you and your call partner Beep single at the start of recording for you and your call partner The audible advisory can also be switched off Please check with the relevant administrator
70. ext menu for the call connection when you intend to set up a conference with the new participant Enter and confirm the second party s phone number D If you want to use a call list or one of the phonebooks for the consultation call select Hold instead of Consult in the context menu and then open a required call list 2 Page 84 or one of the phonebooks Page 94 gt Page 97 Alternatively you can also open a call list or phonebook without using the Consult or Hold functions the active call is automatically placed on Hold Basic functions 41 Disconnect amp return Retrieve held call Alternate Disconnect amp return gt gt Ending a consultation call You end the consultation Select and confirm the option shown The consultation call is disconnected The call with the first party is resumed The second party hangs up If the second call partner hangs up you will be prompted to retrieve the first call again if Hold and hang up is disabled gt Page 72 Otherwise the first call will remain on hold until you receive this prompt after a defined time interval You can however retrieve the call via the context menu before the defined time expires Confirm the option shown You are reconnected with the first party Switching to the held party alternating Prerequisite You are conducting a consultation call Select and confirm the option shown In the first display line
71. f the connection to at least one of the parties is not secure see also gt Page 28 The relevant padlock icon appears on the Conference row Enhanced phone functions 83 Exit Conf v or oor End Conf z VI lil Settings if nec p Configuration Connected calls gt Allow conferences No Yes Y Option Save amp Exit Ending a local conference Allowing call partners to continue a conference after you exit Prerequisite The Allowing joining in a local conference gt Page 91 function is activated Select and confirm the option shown in the menu Both call partners remain con nected You are disconnected from the conference call Replace the handset or if you are in speakerphone mode OpenStage 20 20 G only press the loudspeaker key Both call partners remain connected You are disconnected from the conference call Disconnecting a party Select and confirm the option shown in the menu Both connections are cleared down the conference is cleared down Allowing a local conference This option allows or blocks the Conference function You can also configure this setting via the WBM interface Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select the option sho
72. ff Low Medium High Keys Keypad only All keys Locality Country amp gt Page 155 Language 7 gt Page 153 Date format Y gt Page 144 Time format t amp j gt Page 143 1 Only if Server features was deactivated by your administrator 1 Operation of the missed calls logging function for Answered elsewhere is dependent on support by the SIP server Web interface WBM 173 Security Password Old password User password 3 gt Page 107 Confirm password Y gt Page 107 Phonebook Contact list 3 gt Page 94 New contact 7 gt Page 94 Last name First name Number Delete all contacts gt Page 95 Confirm delete Diagnostic Information 9 gt Page 168 174 Fixing problems Fixing problems Caring for your telephone Never allow the telephone to come into contact with colouring oily or aggressive agents Always use a damp or antistatic cloth to clean the telephone Never use a dry cloth If the telephone is very dirty clean it with a diluted neutral cleaner containing surfactants such asadish detergent Afterwards remove all traces of the cleaner with a damp cloth using water only Never use cleaning fluids containing alcohol or plastic damaging detergents to clean the tele phone The use of scouring agents is also forbidden Troubleshooting Pressed key does not respond Check if the key is stuck The phone doe
73. fied in the address line of the Internet browser and is used to call the WBM interface of the phone in the browser DNS domain The DNS domain that can be assigned to the telephone in addi tion to the IP address e g http my openStage phone LAN PC RX The network or PC interface data packets received are illustrated dynamically as columns LAN PC TX The network or PC interface data packets sent are illustrated dy namically as columns LAN PC autonegotiated Yes No Displays whether the network or PC inter face data transfer rate is set to automatic Yes or manual No LAN PC information 10 100 1000 Mbit s Data transfer rate of the network or PC interface If an interface is not in use Link down is displayed Individual phone configuration 143 if nec HE Reset Reset all user data Resetting user data The following user specific settings changed via the phone menu or the WBM interface can be reset to factory settings Display contrast Language setting Audio settings Volumes Settings Call lists All entries are deleted Attention All data is reset without a warning tone Initiating the reset Press the key shown until the Menu tab is active Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The user data is reset to factory settings 144 Call recordin
74. figured see gt Page 39 The number is automatically dialled as soon as the string entered matches an entry in the dial plan 80 Enhanced phone functions Settings if nec p Configuration Outgoing calls Autodial delay 8 4 Option Save amp Exit Settings for autodial delay Ua The setting does not affect automatic emergency number dialling If you select Autodial delay you must either confirm the Dial option press the loudspeaker key or wait until the autodial delay expires to set up a call when di alling with the handset on hook You can also configure this setting via the WBM interface Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Enter a value in the input mask and confirm Select the option shown and confirm twice Enhanced phone functions 81 Settings User VI i E if nec E A Configuration Outgoing calls Busy when dialling No es lt 4 4 Option Save amp Exit Allowing Busy When Dialling If you activate this function an incoming call received while you are performing dialling is rejected The caller then hears the busy signal You can also configure this setting via the WBM interface Page 169 Press the key shown Select and confirm the optio
75. firm the option shown Call forwarding 49 E Edit call forwarding 6 O Unconditional 3339 Copy gt L No reply 4 Paste 4 VI No reply 1 s 3339 4 Copy and insert destination phone numbers The current destination phone number for a call forwarding type is copied For example the current destination phone number for All calls should also become the current destination phone number for No reply Press the key shown The pop up menu opens Select and confirm within three seconds Three types of call forwarding are offered in the settings menu Unconditional Busy Noreply 1 Copy Select and confirm type of forwarding here for instance Unconditional Select and confirm the option shown 2 Insert Select and confirm type of destination forwarding here for instance No reply 1 s Select and confirm the option shown Both types of call forwarding now have the same destination phone number The call forwarding type No reply 1 s is automatically activated 50 Call forwarding Assign a destination phone number for call forwarding Prerequisite At least one destination phone number has already been saved Press the key shown The pop up menu opens The message Set forward on to is displayed with the last forwarding destination used and you are offered the following options Accept Set a forwarding destination Edit call forwarding Cancel Edit call
76. forwarding c Select and confirm within three seconds L Unconditional 3339 Y Select and confirm type of forwarding here for instance Unconditional 3336 Select and confirm a saved destination I V Unconditional 3336 Y The forwarding type is activated and the new destination is displayed Press the illuminated key to open the call display If All calls was activated the forwarding destination is displayed with the forwarding symbol and the L key illuminates The Busy and No reply 1 s types of call forwarding are not dis played Call forwarding 51 Edit call forwarding O Unconditional 3339 y gt Turn on Y Activate deactivate call forwarding Prerequisite A forwarding destination is already configured for the relevant for warding type Press the key shown The pop up menu opens The message Set forward on to is displayed with the number of the last forwarding destina tion and you have the following options Accept Set a forwarding destination Edit call forwarding Cancel Select and confirm within three seconds Choose one of the forwarding types offered O Unconditional 3339 default setting is off O Busy 3335 O No reply 1 s 3336 and confirm your selection For example here Unconditional Select and confirm the option shown Call forwarding is activated This type of call forwarding is deactivated with Turn off Call forwarding settings can appear as fol
77. g Call recording A central voice recorder is installed in the network for recording calls to which your telephone connects in order to record the current voice traffic The recorder records the entire voice flow of two or more participants Recording modes The administrator can configure the following operating modes for call record ing Manual AutoStart All Calls Disabled The following settings are possible to audibly signal the recording Repeated Single Shot Off Check with your administrator as to which settings were made for your phone Mode ALL CALLS The telephone starts and stops the recorder automatically in order to ensure that all calls are being recorded Mode MANUAL You decide when the recorder is started and stopped or paused If the recorder is switched on all further calls will be recorded If you pause the recorder then nothing will be recorded If there are no calls then the recorder likewise pauses Mode AUTOSTART The telephone starts the recorder automatically You can stop or pause the re corder yourself however and restart it If a call has already been recorded new incoming and outgoing calls will also be recorded If you pause the recorder dur ing a call special calls such as consultation calls call pickups and second calls will not be recorded as long as the recorder is paused If the telephone reverts to idle status the AutoStart process is set up again for the n
78. hand 160 A call YPES ien ei ei idees 158 COMPETENCE E 165 Administration sssssssssssse 27 consultation csscs ses 163 Allowing call joining eene 44 Pra re lino BRE ER NS 162 Alternate ccs et rere eh a SUR eR Ee Re RR aAA 43 manual eeceee cess 160 Announcing the local phone number 130 wp MASPMMUNEM HUP MCN 158 Answered elsewhere ssssseenenee 102 BECOME Gall aud oamoidred secura cono area mai 163 Application ice crine tide EL tiere ite ends 82 Sy AUN esinin inada 160 Audio tPS is 160 room character tiene dr da e d ds 147 Call settings Autodial delay een 85 SW eS n 147 AutoReconnect sienien nni nann eiit pedites 82 Call type A CANS ure ERE le te eee eei Rus 56 Assigning destination phone number 62 C External 1er 56 Internal 1e eed etes edet ta 56 Call Calltypes sci ur neds e teo e E 56 uM E 29 all waiting 0 1 tnt erratis remate 74 deflect EE 65 Call waiting second call ioeina 74 BIIGIROI cisci tpa NH I tH iie nti CARO T MCN NAME 45 SVN eect Ductus igisiatuqa d at donert DAE NORD EORNM 82 incoming E 29 Forwarding ssccccccsssssessesssssecessssssseseesssesessseesseeeeeen 48 rejecting iie ioter no ase id a 66 CE marking tte 3 transfer Utere nennen nennen nennen 79 E SU MCN MM 88 Call forwarding conference Activate deactivate ss
79. he following settings Log on at a remote phone with forced logon when the user is still logged on at that phone Page 115 Delayed logon at a remote phone with forced logon when the user is still logged on at that phone and the phone is busy Page 116 Transferring user defined settings and data When you log off as a mobility user your user defined settings and data are saved in the DLS server so that they can be transferred to another telephone when you log on there This also includes your contacts from your personal di rectory gt Page 94 The personal directory can only be successfully transmitted if the destination telephone has a similarly structured phonebook Your phone book cannot be transmitted to an OpenStage 60 for example because the des tination phonebook has a different structure 104 Mobility Logging on and off at the same phone Logging on to the phone Prerequisite No other mobility user is logged on Page 19 Mobile logon 4 Select from the idle display context menu gt Page 19 and confirm The Mobil Mobility ID Enter password Mobile logoff 5 Mobile logoff Mobile logoff ity logon dialog appears You are prompted to enter your mobility ID Enter and confirm Mobility ID usually a telephone number for a text editor see gt Page 18 You are prompted to enter the password Enter the user password and confirm with OK text editor see gt Page 18 The following messages appear on th
80. he handset Enter the code see the table of codes Page 134 Various announcements deliver the following information the name of the feature selective call rejection the current status active or inactive the current scope of the selection list These announcements are followed by verbal user prompts that let you add entries to the selection list delete entries in the selection list check the selection list activate or deactivate the function 110 OpenScape Voice functions Anonymous calls Rejecting You can reject all calls from parties that activated a data protection feature for example caller ID suppression to prevent their phone number from being transmitted In this case you are not informed that a call was rejected Lift the handset Y Enter the code see the table of codes gt Page 134 Accepting You can also accept calls from parties that activated a data protection feature for example caller ID suppression to prevent their phone number from being transmitted Lift the handset Y Enter the code see the table of codes gt Page 134 E Using abbreviated dialling Abbreviated dialling gives you access to a central list of frequently dialled phone numbers You can dial a specific phone number by simply entering a digit string As these are three digit numbers you can store up to 1000 phone numbers This list is stored centrally and managed by your administra
81. he last member of the chain is your phone A popup window opens on your phone s display with the following information Who is calling Who forwarded first or last The reason for the forwarding is displayed by an icon You can set whether the station that forwarded first or last is displayed see 2 Page 68 Enhanced phone functions 61 Deflect 089008844 o ae Settings User Vi mH if nec P Configuration Incoming calls Deflecting Allow deflection No Ei n lt Default destination 4 Enhanced phone functions Incoming calls Deflecting a call Using call deflection Prerequisite An incoming call is displayed or signalled Deflect must be al lowed Select and confirm the option shown If a destination phone number is stored gt Page 65 you can select and confirm it The call is deflected If you did not set a phone number when programming call deflection you are now prompted to enter a destination phone number for call deflection Enter and confirm the destination phone number The call is deflected Permitting call deflection You can also configure this setting via the WBM interface gt Page 169 Deflect must be authorised by administrator Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm t
82. he option shown Select and confirm the option shown Confirm Select and confirm the option shown Enter and confirm the phone number to which the station should be deflected 62 Enhanced phone functions Option Save amp Exit Reject 4 Settings if nec p Configuration Incoming calls Forwarding Settings D Entering a destination phone number is not mandatory when call deflec tion is active If you want to deflect an incoming call you are prompted to enter a destination phone number if there is none stored Select the option shown and confirm twice Rejecting a call You can reject an incoming call Prerequisite An incoming call is displayed or signalled Reject must be au thorised by administrator Select and confirm the option shown The caller hears a busy signal D If the rejected caller s phone number is transmitted it is saved in the call list You can then call this party back at a later time Configuring call forwarding D You can also enter the call forwarding settings via the Forwarding key gt Page 51 You can also configure this setting via the WBM interface Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Configuring forwarding Select and confirm the option
83. hone to your in dividual requirements Select one of the following menus with the click wheel Date and time gt Page 140 Audio gt Page 145 Configuration e g gt Page 106 or gt Page 65 Phone gt Page 139 Locality gt Page 145 Security gt Page 107 or gt Page 110 Network information gt Page 157 Diagnostic information gt Page 168 Reset gt Page 158 If you are in one of these menus or submenus depending on the situation you have the following options to leave the menus Save amp Exit If you have made a setting and want to keep it Exit Discard Changes If you have made a setting which you do not want to use after all or if you do not want set any of the options Back If you want to leave the main menu or submenu Press and hold the key to access the option to leave the menu You exit the menu by pressing the key and return to idle mode Page 19 Interrupting editing in the menu You can interrupt editing in the menu for example to call someone or to answer a call Then press the key This takes you back to the point in the menu from which you exited This is however only possible for a limited period which is by administrator using the inactivity tim eout setting If the configured time expires you need to reenter your password when opening the menu and manually go to the required point in the menu Interrupting the editing By pressing the key you interrupt the e
84. how long this list may be in the OpenScape Voice used on site in your facility A connection is set up if a caller s phone number matches a number in the se lection list If there is a match the caller receives a message that the party refuses to accept any calls with this number the call is forwarded to an external phone number Contact your administrator for information on how your OpenScape Voice is con figured on site Lift the handset Enter the code see the table of codes Page 134 Various announcements deliver the following information the name of the feature selective call acceptance the current status active or inactive the current scope of the selection list These announcements are followed by verbal user prompts that let you add entries to the selection list delete entries in the selection list check the selection list activate or deactivate the function For call rejection As for selective call acceptance you can create a selection list with the phone num bers of parties from whom you are not willing to accept calls Your administrator knows how long this list may be in the OpenScape Voice used on site in your facility A call is not connected if the caller s phone number matches a number in the se lection list the caller is notified that the called party rejects calls from this num ber If the caller s number is not in the selection list the call is to you as usual Lift t
85. ich complies with the IEEE 802 3af standard AN Never open the telephone or a key module Should you encounter any problems con tact the responsible administrator AN Use only original accessories The use of other accessories may be hazardous and will render the warranty extended manufacturer s liability and the CE marking invalid Trademarks C The device conforms to the EU directive 1999 5 EC as attested by the CE marking A All electrical and electronic products should be disposed of separately from the mu nicipal waste stream via designated collection facilities appointed by the government or the local authorities Proper disposal and separate collection of your old appliance will help prevent poten tial damage to the environment and human health It is a prerequisite for reuse and recycling of used electrical and electronic equipment For more detailed information about disposal of your old appliance please contact your city office waste disposal service the shop where you purchased the product or your sales representative The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002 96 EC Countries outside the European Union may impose other regulations regarding the disposal of electrical and electronic equipment Important information Location of the telephone The telephone should b
86. ing call without setting a time the system does not consider whether or not the remote phone is busy Mobile logon Select from the idle display context menu Page 19 and confirm gt The Mobility logon dialog appears You are prompted to enter your mobility ID Hi Enter and confirm mobility ID usually a phone number for a text editor see gt Page 18 You are prompted to enter the password Enter and confirm the user password text editor see gt Page 18 The following mobility messages appear in the display Logging off elsewhere Validating Registering Downloading user data The logoff is simultaneously displayed on the remote phone Once you have completed logon the mobility icon is shown in the display 22 106 Mobility Mobile logoff Mobility ID gt E um Enter password Logging on with forced delayed logoff at a remote phone If the remote phone is busy and your administrator enabled Forced logoff during call with a set timeout forced logoff does not occur until this timeout expires Select from the idle display context menu gt Page 19 and confirm You are prompted to enter your mobility ID Enter and confirm the mobility code usually a phone number text editor see 2 Page 18 You are prompted to enter the password Enter and confirm the user password text editor see gt Page 18 The mobility message appears on the display Loggi
87. ing tone that you hear when a secure voice connection with the party you are currently talking to ceases to be secure The message Nonsecure connection also appears Prerequisite Secure connection setup is the preference set by your adminis trator You can also configure this setting via the WBM interface Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Individual phone configuration 137 Y lil Settings User al if nec Phone Key click Volume Medium Keys Keypad only All keys Save amp Exit MN Key click You can configure whether a key click should be audible when a key is pressed You can also decide whether this should apply for all keys or only for the keys on the keypad In addition you can adjust the click volume or disable the sound You can also configure this setting via the WBM interface gt Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Adjusting the volume for the Key click Select and confirm the option shown For instance select and confirm a medium volume level You c
88. ion shown Select and confirm the option shown Select the option shown and confirm twice Basic functions 43 Call back A Cancel call backs v Callback You can request a callback if the station called is busy or if nobody answers You receive the callback as soon as the other party s line becomes free D This option is only available if both you and your administrator have acti vated the function gt Page 46 Requesting callback Prerequisite The station called is busy or nobody answers Select and confirm the option shown Deleting callback requests You can delete scheduled callback requests if you no longer need to return a call for example at the end of the working day Prerequisite At least one callback was requested The phone is idle Select and confirm the option shown All callback requests are deleted 44 Basic functions Accept Reject v Settings i E User EH if nec Configuration Outgoing calls Callback No 4 es Option Save amp Exit v lt lt Responding to a callback Prerequisite A callback was requested Your phone rings and the station infor mation appears on the screen Accepting a callback Select and confirm the option shown Rejecting a callback Prerequisite The Reject function has been activated by administrator Select and confirm the option shown The callback request is deleted The caller s phon
89. is configured for you in OpenScape Voice A coworker s phone rings Directed pickup 8 Select and confirm the option shown in the idle phone s context menu or a Lift the handset or Press the key shown Directed pickup 4 Select and confirm the option shown P Enter and confirm the relevant phone s internal number You are connected to the calling party either via the handset or in speakerphone mode Picking up the held call Prerequisite Your colleague has placed a call on hold on their multi line phone You know the coworker s internal phone number and the function is con figured for you in OpenScape Voice Directed pickup 4 Select and confirm the option shown or 7 ___ Lift the handset or Press the key only OpenStage 20 20 G Directed pickup 4 Select and confirm the option shown Enter and confirm the relevant phone s internal number You are connected to your colleague s held call either via the handset or in speakerphone mode Basic functions 31 Lo and e owitching from handset to speakerphone mode D Make note of the two different processes and activate if necessary your preferred setting Page 148 IIl Speakerphone mode is only available in OpenStage 20 20 G Prerequisite You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by administrator Standard mode Hold down the key and replace the handset Then release the key and proceed
90. is disabled Page 102 If missed calls for this line were answered by other subscribers these calls are not included in the Missed list or are marked with a checkmark in accordance with the setting in the call log ging gt Page 102 Logging for call forwarding was also changed in the framework of the new call logging All types of forwarded calls are now only logged under Forwarded and no longer as before partly also as Missed This is regardless of how the new parameter for missed calls is defined Telephone menu Press the key to open the telephone menu This menu contains the following entries Personal Corporate Settings User Admin Personal You can create your own local phonebook under Personal containing up to 100 entries Page 94 The data for a subscriber includes the last name first name and phone number Corporate If you have the option of using a corporate directory you can use this option to find subscribers gt Page 97 As a prerequisite for this your administrator must have set up the appropriate access Settings gt User Setting options are provided here that allow you to adapt the telephone to your individual require ments Settings Admin Once the admin password has been entered this menu is available to the relevant administrator Getting to know your OpenStage phone 23 User settings In the User menu settings options are provided that allow you to adapt the telep
91. isplays the current setting Individual phone configuration 141 Settings i E User if nec P Configuration Connected calls Lower IL alert es Save amp exit Alarm on changing the Impact Level If a call switches from a higher to a lower Impact Level this will be indicated by the pop up text Lower IL change You can also configure this setting via the WBM interface Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu The advisory function is activated Select and confirm the option shown 142 Individual phone configuration _ Settings User if nec Es Network information Network information This overview in the user area ofthe Service menu provides you with information about the IP address of the phone and the HTML address of the WBM interface It also provides real time data about the network activity of the phone Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown You can browse the following overview IP Address Displays the IP address or name which was assigned to the phone in the network WBM URL HTTP address of the WBM interface This address is speci
92. l and you or the second participant hang up You can use hold and hang up to determine whether you will be prompted im mediately or after a defined time to retrieve the held call You can also configure this setting via the WBM interface Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown In the context menu select and confirm the option shown to activate the function or Select and confirm the option shown to deactivate the function again The func tion is always deactivated by default Select and confirm the option shown Enhanced phone functions 67 Settings User V i E if nec s Cadi Configuration Connected calls Music on hold 4 es Option Save amp Exit lt 4 4 Music on hold If the Music on hold option is active music is played back when you are placed on hold by another party You can also configure this setting via the WBM interface Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select the option shown and confirm twice 68 Enhanced phone functions Disconnect amp ret
93. l type gt Page 62 Activating deactivating call forwarding gt Page 62 Activating or deactivating immediate call forwarding You can also configure the settings for call forwarding via the user menu gt Page 67 It is recommended to use the call forwarding key however so that you can use the following enhanced functions Press the key shown Deactivating call forwarding If call forwarding was activated for Unconditional it is now automatically deac tivated Activating forwarding to last destination The pop up menu opens The message Set forward on to is displayed with the last forwarding destination used and you are offered the following additional options Accept Set a forwarding destination Edit call forwarding Cancel Using last forwarding destination Select and confirm within three seconds to reuse the last saved forwarding des tination for Unconditional Call forwarding to this destination is immediately ac tivated for Any call and the key illuminates If you do not confirm Accept immediately call forwarding is activated automati cally after a short time Activating with variable destination phone numbers If you want to use a new forwarding destination Select and confirm within three seconds Enter and confirm the new destination phone number Confirm the last destination phone number saved it will be displayed Call forwarding to the defined destination is immediately activated for
94. ll Keys Return gt Page 72 gt Page 73 gt Page 90 gt Page 151 gt Page 78 gt Page 156 gt Page 102 gt Page 102 gt Page 139 gt Page 152 gt Page 152 Local user menu 181 Locality Country DE gt Page 155 DE Further countries see gt Page 155 Return Language Deutsch gt Page 153 Deutsch Further languages see gt Page 154 Return Date format dd mm yyyy gt Page 144 dd mm yyyy yyyy mm dd mm dd yyyy Return Time format 24 hour gt Page 143 24 hour 12 Hour AM PM Return Save amp Exit Exit no save Security Change user password gt Page 107 Current Password New user password Confirm New user password Save amp Exit Exit no save Phone lock gt Page 110 Save amp Exit Exit no save Phone lock No Yes Network information Phone address gt Page 157 Web address IP address LAN RX LAN TX PC RX PC TX LAN autonegotiated Yes LAN information 10 Mbps full duplex PC autonegotiated Yes PC information Link down Exit no save Diagnostric information gt Page 168 Reset Back Reset all user data gt Page 158 Cancel Index 183 Call recording nd ex alternating 2 icta bend eec ied 164 automatic trot Hn thx ern ene nds 160 AutoStart eater tte cated dece iet den hau
95. lows O Unconditional 3339 default setting is off MI Busy 3335 MI No reply 1 s 3336 Press the illuminated key to open the call display If Unconditional was activat ed the forwarding destination is displayed with the forwarding symbol and the key illuminates The Busy and No reply 1 s types of call forwarding are not displayed 52 Call forwarding Edit call forwarding t C No reply 1 s 3335 Set delay Y Defining the ring duration before call forwarding on no reply You can define how often the phone should ring before the No reply call for warding is activated D This setting is only available if the Server features function was deacti vated by the administrator You can also configure this setting via the WBM interface Page 169 Press the key shown Select and confirm within three seconds Select and confirm the type of call forwarding Select and confirm the option shown Enter the desired time in seconds and confirm your entry The set time is dis played with the option Call forwarding is activated Press the illuminated key to open the call display Call forwarding 53 Call forwarding by call type If server features has been enabled by administrator and the Ext int forwarding function is activated call forwarding by call type functionality will be available to you Forwarding in this case is dependent on the forwarding type and addition ally on the call type
96. ltation call put the conference on hold leave the conference Conference gt Conducting a consultation call Select and confirm the option shown in the Conference context menu If the party answers you can toggle between the party and the conference connect the consultation call to another called party end the consultation call and return to the conference add the consultation call party to the conference Consult 4 D If you intend to include the consultation call party in the conference you can also use the Add to conference option instead of the Consultation option If you want to use a call list for the consultation call select Hold instead of Consult or Add to conference in the context menu and then open a re quired call list gt Page 94 or one of the phonebooks Page 94 gt Page 97 Alternatively you can also open a call list or a phonebook without using the Hold functions the conference is automatically placed on Hold 86 Enhanced phone functions Conference Hold Exit Conf gt 4 gt Add party Prerequisite You are conducting a consultation call and the conference is on hold Select and confirm the option shown in the consultation call s context menu The party is added to the conference Only the conference and all current partici pants are now displayed You can scroll through the list of participants Putting the conference on
97. menu The call to this station is disconnected and the call to the first station is reconnected Ending the second call by hanging up If you or the second call partner hangs up you will be prompted to retrieve the first call again if Hold and hang up is disabled Page 72 Otherwise the first call will remain on hold until you receive this prompt after a defined time interval Enhanced phone functions 69 Ignore a Reject Ignoring second call Prerequisite You are conducting a call and call waiting is allowed gt Page 77 Select and confirm the option shown The caller still hears the on hook signal You can subsequently Accept Reject or Deflect the second call While the ignored second call continues to wait from the active call you can make a consultation call initiate a conference toggle between the consultation call and your call party transfer a call A third call would be rejected with the busy signal If you have disconnected the first call the ignored second call rings like a normal call Rejecting a second call Prerequisite You are conducting a call and call waiting is allowed Page 77 Select and confirm the option shown The second call is rejected The caller hears the busy signal The caller s phone number is added to the missed calls list 70 Enhanced phone functions Deflect AN os Complete Xfer or jor En Deflecting a second call Prerequisite You ar
98. n shown Enter and confirm the phone number The connection is set up A special icon the forwarding icon and the advisory Lower IL are shown on the display 1 Please note the information in relation to the call journal on gt Page 41 Impact Levels 125 Retrieve held call Conducting a call with a lower Impact Level If you have answered a call with a lower IL this will be documented on the dis play Conducting a call You are connected with the partner from a lower IL zone The advisory Lower IL is displayed in the second call line Holding a call If the held call has the status of a lower IL the advisory Lower IL will also be displayed Conference You are connected with two or more partners in a conference call At least one of the partners belongs to the lower IL zone The advisory Lower IL is dis played in the Conference line Reconnecting You have ended a consultation call for example by replacing the handset The held partner is awaiting retrieval If the held call has the status of a lower IL the advisory Lower IL will also be displayed Confirm the option shown You are reconnected with the first partner IL alarm If you have activated a IL alarm gt Page 156 you will see an advisory on the display and a defined ringtone rings if the IL changes from a higher to a lower IL This can happen for example when a call is picked up 12 O Individual phone configuration
99. n shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the room type for example Normal and confirm Select the option shown and confirm twice Country setting for speakerphone mode Configure the regional setting you prefer for speakerphone mode here only with OpenStage 20 20 G see gt Page 31 You can also configure this setting via the WBM interface gt Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the required setting standard mode or US mode and confirm Select the option shown and confirm twice Individual phone configuration 135 Settings Vi im User nm n L a S if nec E Audio Special ringtones Internal call Available Yes Ringtone type ABC wav Special ringtones You can assign a special individual ringtone to the following incoming calls and events in order to differentiate more easily between them Internal External Recall e g callback Emergency Special 1 Special 2 Special 3 Prerequisite Administrator has activated and assigned the special ringtones You can also configure this setting via the WBM interface Page 169 Press the key shown Select and confirm the option shown Confirm Enter a
100. n shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select the option shown and confirm twice 82 Enhanced phone functions Conference 1 Party 2 Party Disconnect o Conference Local conference This type of conference is also referred to as a three party conference It in volves up to three participants Prerequisite You are conducting a consultation call gt Page 42 or have accept ed a second call gt Page 74 and the conference function is active gt Page 90 Initiating a local conference Select and confirm the option shown in the menu You are connected to both parties at once Conducting one on one calls On the display select and confirm the first connection you want to clear down On the display select and confirm the second connection you want to clear down Select and confirm the option shown You are now involved in a one to one call with the remaining call party D If you already are involved in a secure connection with a party when you initiate a consultation call the original party is placed on hold The new consultation connection can be either secure or nonsecure However the first connection remains secure even if all three parties are now joined to gether in a conference The entire conference is nonsecure i
101. nStage 20 20 G only Prerequisite You are conducting a call Deactivating the microphone Press the key shown The key lights up Activating the microphone Press the lit key Ending a call Press the key shown Select and confirm the option shown If you are conducting a call via the handset Replace the handset In speakerphone mode Press the lit key 34 Basic functions Group call Your administrator can incorporate multiple telephones in a call pickup group If your telephone belongs to a pickup group you can also accept calls intended for other members of the group A group call is displayed on the phone administrator may have made the follow ing settings for signalling Telephone status Ring on group call Ring on group call No Yes Ringer on Silent Ringtone Beep Loudspeaker Loudspeaker in Handset Ringtone Beep Connection Loudspeaker Handset Handset Beep Beep Open listening Handset and loudspeaker Handset and loudspeaker Open listening Beep Beep Loudspeaker Loudspeaker Speakerphone mode Beep Beep Loudspeaker Loudspeaker Ringer off Silent Nothing Nothing in Handset Nothing Beep Connection Handset Handset Beep Beep Open listening Handset and loudspeaker Handset and loudspeaker Open listening Beep Beep Loudspeaker Loudspeaker Speakerphone mode Beep Beep Loudspeaker Loudspeaker Pickup call Y or 4 Ignore 4 The volume
102. nate the consultation call or for example switch back to the first call party alternate while the consultation call is placed on hold Second call during call recording Prerequisite You are conducting a call Recording has started You are conducting a call You hear a beep and the recording symbol is shown on the display The call is now being recorded A second call party camps on Page 74 In the pop up menu Select and confirm the option shown You are connected with the second party You hear a beep and the recording symbol o o is shown in the line for the second call this call is now being record ed The first party is placed on hold 150 Call recording Call recording while alternating Prerequisite You have an active or held consultation or second call Recording has started b You are connected with the second party You hear a beep and the recording symbol is shown in the line for the second call Confirm the option shown 8 You are switched to the main call You hear a beep and the recording symbol 2 0 is shown in the line for the main call this call is now being recorded You can pause and restart the recording at any time in manual and auto start modes Your call is paused and reconnected during the recording Prerequisite You are conducting a call that is being recorded Your call partner has placed the call on hold You hear the music on hold The recording is paused and the recording s
103. nd confirm the user password Select and confirm the option shown Select and confirm the option shown The setting is made in the same way for all four types The setting for Internal call is described below by way of example Select and confirm the option shown Yes indicates that the special ringtone has been activated Select and confirm the option shown Select the required ringtone file or pattern You will hear the associated ringer melody Confirm the current ringtone file 1 The phone displays the current setting 13 O Individual phone configuration Pattern melody Pattern sequence Save amp Exit Settings User ll if nec P Configuration Connected calls Secure call alert es Save amp Exit Settings for the Pattern ringtone type If you selected pattern as the ringtone type you can make further settings for the pattern melody and pattern sequence Select and confirm the option shown Select the required pattern melody between 1 and 8 e g 4 You will hear the associated Ringer melody Confirm the selected Ringer melody Select and confirm the option shown Select the required Ringer tone sequence between 1 and 6 e g 2 You imme diately hear the set Ringer melody with the selected Ringer tone sequence Con firm the selected setting Select and confirm the option shown Tone and indication with an unsecured voice connection Use this option to activate an alert
104. nd pasting destination phone numbers 2020 cece eee eee 60 Assigning a destination phone number to a calltype lille seien 62 Activating deactivating call forwarding llieleieeee eh 62 Call forwarding chain liiis en 64 Enhanced phone functions au rx doen does de Shs dedos o and 65 Incoming calls RE RR ERIT epee ey MEER ES ee hae a RE ERES 65 Detlectirigacall ihid Rh E EI Fac c aus xac eau rud Fearn RIEN 65 Rejecting a call earen pad Er Re aeh4 RYRHUETGvqe Rd ed ego ELE ERE 66 Configuring call forwarding lisse mn 67 Placing a call on hold serenas eia Ak RERRERIBRRG vLEEW ed Eel ee 69 Call waiting second call sssseeseeeeee RR IRI Ih 74 Transterring a Calll ito feta e riiai eiai ot edoetdaeetdie eta dendo pueba p bade bebe aha 79 CTI calls ka Eu a a eed ate ee Ae wep ERE dan eee ee 82 Making Call ke ex e bea a pena eo ele YR ERG ee ee Jone E peas ete 84 Dialling a phone number from alist 0 00 00 eee ee 84 Calling a subscriber from the local phonebook 020 cece eee eee 84 Calling a subscriber from the corporate directory 000 0c e eee eee eee 85 Using autodial delay 0 2 0 0 cc eee heh 85 Conference vezes das ku d am PAQURUA odedra hace Rae ad Fee ROT eee ara Fark eed 88 Local conference isoesescoibecpRRI SR Rb eddad PERLE RRHIRPEROIPRELA RARUERP PS 88 System based conference 0 00 cece tee eee 92 Con
105. ng off elsewhere D At the same time the graphic display on the busy remote phone shows Forced logoff After the timeout set by your administrator the active call is ended and remote logoff is performed Validating Registering Downloading user data Once you have completed logon the mobility icon is shown in the display z2 OpenScape Voice functions 107 OpenScape Voice functions The OpenScape Voice supports a number of functions that you can activate and deactivate from your phone Making anonymous calls Your administrator decides whether or not your caller ID name and phone num ber is displayed on a called party s station Anonymous calling is when your data is not transmitted The settings configured can be deactivated however for specific calls D If your caller ID is transmitted your caller ID is displayed If your caller ID is suppressed unknown is displayed Deactivating If your administrator permanently activated anonymous calling for your phone you can deactivate this setting as follows g ___ Lift the handset P Enter the code see the table of codes gt Page 134 to transmit the caller infor mation fi You hear a confirmation tone or an announcement Activating If your administrator activated caller ID transmission for your phone you can de activate this setting as follows Lift the handset s Y Enter the code see the table of codes gt Page 134 to
106. on A Am lt gt gs S W E SS internal or external station B All callers can hear and speak to each other Lift the handset Enter the code for active silent monitoring and the destination number for station A see code table gt Page 134 You are connected to the call and can listen If necessary make yourself known End the silent monitoring by replacing the handset OpenScape Voice functions 117 Y Muted silent monitoring Station A and B are on a call You want to monitor the call but so that neither station notices internal station A AA e c Your phone re 6 n a A I if if A em bos i h i internal or external station B You can hear station A but cannot talk to him because he cannot hear you You can hear station B but cannot talk to him because he cannot hear you Station A and B can hear and speak to each other Lift the handset Enter the code for muted silent monitoring and the destination number for station A see code table gt Page 134 You are connected to the call and can listen unnoticed End the silent monitoring unnoticed by replacing the handset 118 OpenScape Voice functions One way Intercom and Two way Intercom function With One way Intercom or Two way Intercom the loudspeaker or speakerphone function of a destination phone is activated automatically when the connection is established Use of
107. onfirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The difference set is displayed Enter and confirm the difference between daylight and standard time in minutes Select the option shown and confirm twice Individual phone configuration 129 Settings i E User if nec nm 1 LA S E Date and time Settings User i A if nec mw n L a U E Locality Time format 24 hours 12 hours AM PM gt Option Save amp Exit Automatic daylight saving time The Auto DST setting is provided for information purposes and can only be changed by your administrator You can also access this information via the WBM interface gt Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Daylight saving time must be manually set if a No is entered for Auto DST gt Page 140 Time display format You can also configure this setting via the WBM interface gt Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The format set is displayed Select and confirm the time format 12 or 24 hour display Select the option shown and confirm twice
108. ossibly using a wildcard and the first first name that starts with the first character after the comma Wildcard This searches for the characters entered and all possi ble subsequent characters You enter these characters by selecting the special characters Phonebooks and call lists 93 Calls Niels Bohr 13 22 Calls Dialled Delete All Quick search using parts of a search string If administrator adds a field to the template for the corporate directory and as signs this field to an existing search field you can use any strings in a last name for example for the search To list all entries for example in which the string er appears in the Last name field enter this character combination when prompted to enter the name Once the output list is available with entries that match this condition you can now skip to the first corresponding entry by entering the initial letter of the last name D Please consult your administrator to establish whether an additional field has been added to the template for the corporate directory and which search field it has been assigned to Note that a traditional quick search will return unintended results in this case Call lists For a detailed description of the different call lists see gt Page 22 The function must be activated in order to view and manage call lists gt Page 102 otherwise the menu option Calls is not offered Dial en
109. ould be used alternatively if you have disabled the call journal gt Page 102 Retrieving and dialling the last answered caller The following phone numbers can be saved for retrieval The last answered call The last missed call The last picked up call group call Lift the handset Enter the code for dialling the last answered caller see code table gt Page 134 The phone number is dialled and the connection is established Retrieving and dialling the phone number of the last caller dialled Instead you can also use the normal redial functions of your phone as usual Lift the handset Enter the code for dialling the last caller dialled see code table gt Page 134 The phone number is dialled and the connection is established Picking up out of hours calls If your switchboard is no longer attended after a certain time an out of hours call function can be configured on one or more phones for this period For example if you hear one of the phones that has an out of hours call function configured ringing when the office is closed you can pick up the call early from your phone You can also forward your phone to the phone with the out of hours call function before leaving the office so that colleagues who have not yet left can pick up calls for you Lift the handset Enter the code see code table gt Page 134 for the out of hours call pickup in order to pick up the ringing call Ip You can also configu
110. out Log off the phone Web interface WBM 171 User menu All settings can be made via the user menu of the WBM interface as well as via the phone s user menu User Pages User login gt Page 107 Date and Time Local time 9 gt Page 140 Local date day month year gt Page 140 Allow daylight saving t amp j gt Page 140 Difference minutes t amp j gt Page 141 Auto time change gt Page 141 Audio Standard Ringer Ringer melody gt Page 146 Ringer tone sequence j gt Page 147 Ring file 3 gt Page 146 Room Character gt Page 148 Open listening 9 gt Page 148 Special ringers gt Page 149 IInternal External Recall e g callback Emergency Special 1 Special 2 Special 3 Configuration Outgoing calls Autodial delay seconds 7 gt Page 85 Callback option tj gt Page 46 Allow busy when dialling t amp j gt Page 87 Allow transfer on ring amp gt Page 81 Allow immediate dialling 9 gt Page 39 Incoming calls Deflecting Allow deflection gt Page 65 Default deflect destination gt Page 65 Forwarding advanced call forwarding see gt Page 56 Forwarding Settings Forwarding Favorites Destination 1 to Destination 5 ty gt Page 51 Forward all calls allowed t amp j gt Page 54 to gt Page 53 Direct destination J gt Page 50
111. p the connection If Immediate dialling is configured your call is automatically dialled as soon as the string entered matches an entry in the dial plan Activating or deactivating immediate dialling You can also configure this setting via the WBM interface gt Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Confirm Select and confirm the option shown Select and confirm the option shown to activate the immediate dialling function Select the option shown and confirm twice Dialling using the hot or warm line function Your administrator can configure a hot or warm line for your phone If you lift the handset of the phone or press the loudspeaker key only OpenStage 20 20 G with a hot line immediately or with a warm line after a defined period of time a number specified by administrator is dialled Examples The phone in the lift immediately dials the reception number The phone at a patient s bed dials the ward number e g after a minute if no other number is dialled Basic functions 39 Redial D You must have activated the call journal in order to use the call list This also applies for redialling the last number dialled gt Page 102 If the call journal is disabled you will be shown the message Key function unavail able on the display when you try to execute the last number redial function
112. phone number replaced for example by call forwarding or mobility icon Displays on the status line for adjusting the volume When you adjust the ringtone handset and speaker volume using the and L keys you will see the following displays in the status line Meaning Ringtone volume in 10 levels Ringtone volume in 10 levels when the ringtone is switched off Handset or speaker volume in 10 levels 20 Getting to know your OpenStage phone Functions during a call In many operating situations you are offered appropriate functions or advisories in the second line of the display Other available functions remain hidden and can be selected using the Navigation key e Example You set up a consultation call The second line displays the first of three dependant func tions Select the appropriate function and confirm this with 012345 First display line Dial LLL Second display line current option Redial 1 Other possible menu options Retrieve held call hidden The menu with the functions closes automatically after you have executed an action To delete info only messages press Navigation key 5 Icons during a call Icon Meaning The call is active High quality voice connection G 722 The call has been disconnected You have placed the call on hold e g consultation hold Your call partner has placed the call on hold The voice connection is
113. phone numbers gt Page 52 Assign a destination phone number for call forwarding gt Page 53 Activate deactivate call forwarding gt Page 54 Defining the ring duration before call forwarding on no reply gt Page 55 Activate or deactivate immediate call forwarding Press the key shown Deactivating call forwarding If call forwarding was activated for Unconditional it will now be automatically deactivated Activate call forwarding to last destination The pop up menu opens The message Set forward on to is displayed with the number of the last forwarding destina tion and you have the following options Accept Set a forwarding destination Edit call forwarding Cancel Use last forwarding destination Select and confirm within three seconds to reuse the last saved forwarding des tination for Unconditional Call forwarding to this destination is immediately acti vated for Unconditional and the key illuminates Activating with variable destination phone numbers If you want to use a new forwarding destination Select and confirm within three seconds Enter and confirm the new destination phone number Confirm the last destination phone number saved it will be displayed Call forwarding to this destination is immediately activated for Unconditional calls and the key illuminates 48 Call forwarding G Edit call forwarding gt O Unconditional 9 Enter destination 4 o
114. r to a call type Prerequisite At least one destination phone number has already been saved Press the key shown Edit call forwarding Select and confirm within three seconds Unconditional Select and confirm the forwarding type here for instance Unconditional L1 Internal Select and confirm the destination call type here for instance Internal Select and confirm a previously saved destination C Internal 3336 The forwarding type is activated and the new destination is displayed oo ow ow o Il uf Press the illuminated key to open the call view Call forwarding 59 H Edit call forwarding 2 Unconditional O External 3339 Turn on Activating deactivating call forwarding Prerequisite One or more forwarding destinations are already configured for the relevant call type s Press the key shown The pop up menu opens The message Set forward on to is displayed with the last forwarding destination used and you are offered the following options Accept Set a forwarding destination Edit call forwarding Cancel Select and confirm within three seconds The list of forwarding types is displayed Unconditional Busy No reply Select and confirm the option shown e g Unconditional Choose one of the call types offered O Any call 3339 default setting is off O External 3335 O Internal 3336 and confirm your selection for instance External Select and confirm
115. ransmission Prerequisite The secure voice communication option must be activated by your administrator If you call a party or receive a call from a party over a secure connection a pad lock icon appears on the other party s row on your graphic display You can opt to have voice connections that are no longer secure indicated by a brief alerting tone and a window with the message Unencrypted call see gt Page 151 Emergency mode If a failover system has been set up for your OpenScape Voice you can still make calls and use the functions of the failover system for example despite network faults If it happens that your telephone is no longer connected to OpenScape Voice it is registered automatically on the configured failover system The message Emergency mode B8 then appears on the display Some functions may not be accessible while in emergency mode for example Call forwarding gt Page 48 Voicemail Page 36 Callback gt Page 45 Group functions gt Page 34 OpenScape Voice functions gt Page 117 1 Closed for secure or open for nonsecure voice communication Basic functions 29 oe if nec or or q if nec or L Answering a call The OpenStage phone rings If transmitted calling party information name phone number appears on the display ID If you have set a pattern melody gt Page 146 or a ringtone gt Page 146 on your phone itis possible th
116. rd Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm to disable the call journal The message Call Log is dis abled is displayed Select and confirm to enable the call journal again Select and confirm the option shown Ip If the function is deactivated all existing entries in the journal as well as messages for available missed calls on the display and via LEDs are de leted Phonebooks and call lists 95 Settings User i E if nec nm n wv uf E Configuration Call logging Missed calls Answered elsewhere Include Exclude Save amp exit Delete entry Delete when called Delete manually Save amp exit Logging missed calls This function has two entries each with two options for managing missed calls Answered elsewhere Delete entry All missed called intended for this line are logged and new missed calls are dis played If the Exclude option is selected for Answered elsewhere missed calls for this line that were answered either by other subscribers in the group or with Directed pickup are neither displayed nor logged see also gt Page 34 The Exclude setting is recommended if groups are set up With the default setting Delete manually for Delete entry you can delete specific missed calls you called back yourself If you
117. re a key for picking up out of hours calls OpenScape Voice functions 121 Code table for OpenScape Voice functions Ask your administrator to enter the latest codes in the following table Print this page as an overview Function Code Description Making anonymous calls off 2 Page 117 Making anonymous calls on 2 Page 117 Making anonymous calls temporarily on gt Page 117 Making anonymous calls temporarily off gt Page 118 List for selective call acceptance gt Page 119 List for selective call rejection gt Page 119 Rejecting anonymous calls gt Page 120 Accepting anonymous calls gt Page 120 Using abbreviated dialling gt Page 121 Call tracing gt Page 121 Making a line busy on gt Page 122 Making a line busy off gt Page 122 End of hunt group chain on gt Page 123 End of hunt group chain off gt Page 123 Edit mode for serial call gt Page 124 Edit mode for parallel call gt Page 124 Activating a parallel call gt Page 125 Deactivating a parallel call gt Page 125 Parking a call gt Page 126 Unparking a call gt Page 126 Active silent monitoring gt Page 127 Muted silent monitoring gt Page 128 One way Intercom gt Page 130 Two way Intercom gt Page 130 Announcing the local phone number gt Page 131 Last answered caller gt Page 132 Last dialled caller gt Page 132 Picking up out of hours calls gt Page 133
118. re conducting a call Hold 4 Select and confirm the option shown Reconnect Y Retrieve held call Y Disconnect or A v D If you do not retrieve the held call after a defined time interval a reminder beep sounds three times and a prompt to retrieve the call or disconnect appears on the display The settings for this can be found on Page 70 and gt Page 71 Retrieving a held call Select and confirm the option shown Held call wait status After placing a call on hold you can replace the handset and then decide wheth er to retrieve the call or disconnect Prerequisite You placed a call on hold and replaced the handset or only OpenStage 20 20 G pressed the loudspeaker key in speakerphone mode A recall follows immediately and a pop up menu appears on the display Select and confirm the option shown to resume the call in speakerphone mode Select and confirm the option shown to disconnect the call D If you enabled Hold and hang up Page 72 the call is placed on hold for a defined time interval gt Page 71 before the prompt is displayed with a recall to retrieve the call or disconnect Enhanced phone functions 65 Settings if nec p Configuration Connected calls Allow hold rem No Yes Y Option Save amp Exit ill Settings User if nec s Cadi Configuration Connected calls Hold rem delay 3 4 Option Save amp Exit lt I
119. redial function If the call journal is not activated you are simply shown the voicemail selection when you press the key Each call list may contain up to 30 entries Once this limit is reached the oldest entry in the log is deleted Multiple calls from the same number are only listed once The following data is saved e g for missed calls Phone number name depending on available data Number of call attempts The time of the last call attempt from each user listed if made on the current day otherwise the date of the last call attempt The administrator may have made special settings for missed calls To indicate new missed calls the LED on the key flashes and you are shown a message on the display or you may simply receive a message on the display Missed calls are not signalled if the call journal is disabled Page 102 Entries can only be saved if the caller ID is displayed as a name number or both If the caller ID is not transferred the call is saved as Unknown You can delete all the entries from the respective call list gt Page 101 After selecting an entry you can dial it immediately by confirming gt Page 84 22 Getting to know your OpenStage phone Additional notes on call lists Note the setting options for voicemail gt Page 36 and have the possible combinations explained to you by administrator if necessary Missed calls are not signalled if the call journal
120. results 5060 10 multiline No 11 registered lines 5060 12 backup active Yes 13 backup proxy 14 software version V3 R0 24 0 SIP 110514 15 display message None 16 last restart 25 5 2011 8 12 15 17 memory free 24 574K free 18 ip adress 192 168 1 41 19 subnet mask 255 255 255 0 20 default route 192 168 1 2 21 primary dns 192 168 1 105 22 secondary dns 192 168 1 2 23 route 1 ip 24 route 1 gateway None Call recording 153 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 route 1 mask route 2 ip route 2 gateway route 2 mask mac address discovery mode dhcp reuse lan port type pc port status pc port type pc port autoMDIX vlan id qos layer 2 qos layer 2 voice qos layer 2 signalling qos layer 2 default qos layer 3 qos layer 3 voice qos layer 3 signalling Ildp med operation None None None None 0001e32faf10 Manual No 0 None No Yes None Yes 13 Yes Web interface WBM 169 Web interface WBM General You can configure a number of settings for your phone via the WBM interface Communication is via a secure HTTPS connection Access to the WBM interface must be activated by administrator Calling up the WBM interface Impe For more information on the IP address the WBM interface address and how to connect the telephone to the network refer to the section entitled Network information Page 1
121. rty alternating llliel eee 43 Connecting parties esesoccerpe re ever RPWepQP ede d PEE ed de RE uo 44 Callback enia e Ra Dx dae PG a ew Q4 qiquazxvrtaebidizddrtra 45 Requesting callback 2 4 0 2 054 e n e 9 gap RAE ERATES 45 Responding to a callback 0 2 0 en 46 Permitting a callback 2222 ee bez erp RRPRPRIDRHPRRSeRPSS P RPDIPPRPRS COMPE Re 46 Calling back missed calls 0 0 0 RII I In 47 Call forwardiNg seat ah Pep HERE d oot don ux dub eee 48 Standard call forwarding 0 6 cee 48 Using call forwarding 0 0 0 cece 49 Activate or deactivate immediate call forwarding 2 000 e eee ee 49 Saving destination phone numbers for call forwarding llle sees 51 Copy and insert destination phone numbers 00000 eee eee eee eA 52 Assign a destination phone number for call forwarding lisse 53 Activate deactivate call forwarding llis 54 Defining the ring duration before call forwarding on no reply llis esee 55 Call forwarding by calltype lsieeeeeeeeee RR e 56 Forwarding Men siue ctbevsce bende y eda ahha ESSERE ZaeevSERESQECHPIRE EGRE 56 Using call forwarding 00 cece Rh a 57 Activating or deactivating immediate call forwarding llle 57 Saving destination phone numbers for call forwarding llle eee eee 58 Preconfiguring or changing destination phone numbers llllllllllls sun 60 Copying a
122. s The message Change Password 1 days left will alert you to this at the appropriate time The message Pass word has expired appears when the validity period is over Confirm Change password and change the password as described in this section If you repeatedly enter the wrong password 2 to 5 times additional attempts are blocked You can make another attempt after a predefined time Itis possible that you will not be able to re use a previously used password for a long time so you will have to create another new password Your administrator can tell you about the rules for what and how many charac ters can or must be used in the password gt The preset password 000000 corresponds to a blank password In other words the phone cannot be locked and the user menu is not password protected see also gt Page 109 Privacy security 99 Settings User i E nm n L a S if nec s E Security Change user password Current password New user password gt Confirm new user password 6 Cadi Save amp Exit Change user password The User password can also be modified via the WBM interface gt Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Enter the current password at least six charac
123. s not ring on call Check whether the ringtone is deactivated see icon in the status bar on the display gt Page 106 If itis deactivated activate the ringtone You cannot dial a number Check whether your telephone is locked Phone locked To unlock enter the PIN appears on the screen If the phone is locked unlock it To correct any other problems First contact the relevant administrator If the administrator is unable to correct the problem con tact Customer Service Contact partner in the case of problems Contact your administrator if a fault persists for more than five minutes for example Local user menu 175 Local user menu Opening the user menu on the phone To open the user menu press the key On the Settings tab select the User menu option You are prompted to enter the User password gt Page 107 Confirm this with OK The options of the user menu are available User menu display The majority of settings that can be made via the user menu on the phone can also be made via the WBM interface gt Page 169 Changes are usually confirmed using the Save amp Exit option or discarded using the Exit no save option The options grayed out are not available on the OpenStage 15 or have no function User Date and time Time hh mm gt Page 140 Date DD MM YYYY Page 140 Daylight saving Yes gt Page 140 No Return Difference mins mm gt Page 141 Auto DST Yes No g
124. s supported by OpenScape Voice Page 56 Standard call forwarding You can forward calls for your phone to another phone You can also change activate and deactivate call forwarding during a call The function Forwarding must be authorised by administrator Three forwarding conditions can be programmed in the forwarding menu Unconditional Busy On noreply Because of its direct impact Unconditional call forwarding has the highest pri ority followed by No reply and Busy If active Unconditional call forwarding is indicated on the graphic display when the phone is idle The Forwarding key also lights up Forwarded calls can be logged in a call list see Page 22 The menu Forwarding offers you three types of call forwarding O Unconditional Destination phone number O Busy Destination phone number O No reply 1 s Destination phone number A phone number may already be assigned to each call forwarding type For ex ample one Destination could be Destination 12345 Call forwarding 47 or 9 9 Set a forwarding destination Using call forwarding The following functions are available for activating and deactivating call forward ing and configuring it in advance in accordance with your requirements Activate or deactivate immediate call forwarding gt Page 49 Saving destination phone numbers for call forwarding gt Page 51 Edit favourites gt Page 51 Copy and insert destination
125. select the option Delete when called instead these calls will be deleted automatically You can also configure this setting via the WBM interface Page 169 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Displaying missed calls that were answered elsewhere Missed calls that have been answered by other subscribers are indicated with a checkmark Select and confirm the option shown Confirm to prevent calls answered by other subscribers being displayed in the list Select and confirm the option shown Deleting missed calls when called Select Delete when called and confirm Confirm to delete entries manually when called Select and confirm the option shown 96 Privacy security fe Privacy security Activating and deactivating the ringer Activating and deactivating the ringer permanently or setting to beep If you do not want to be disturbed by the phone ringing for an incoming call you can deactivate the ringer permanently or set it so that you are only advised of a call by a beep every 25 seconds You can also configure the settings while the phone is ringing Hold down the key approx 2 seconds until the Ringer off icon appears on the status bar on the display gt Page 20 The ringtone is deactivat
126. settings can be found from Page 145 Further administrator settings for group calls The group call can be picked up both by lifting the handset and via the Pickup call menu option The group call be picked up via the Pickup call menu option but not by just lifting the handset A group call is waiting is displayed with Pickup Caller for Station Picking up a group call The pop up menu opens Confirm Lift the handset only if the appropriate function is set by your administrator Ignoring a group call Select and confirm the option shown The phone stops signalling the group call Basic functions 35 Messages Call Mailbox v E Y Listening to voicemail To use this function you need to have a voice mailbox set up on your communi cation platform for voicemails see gt Page 22 The message key flashes to indicate new messages and the M icon ap pears on the display The LED only extinguishes when all new messages have been picked up and there are no missed calls Picking up messages Press this key when the phone is in idle mode The menu for data records opens Select and confirm to open the menu for voicemail If messages are waiting you will be shown a list with the new messages and the messages you have already listened to sorted by status The number of the re spective messages is indicated You can browse the list using the cursor keys Confirm the option shown
127. sssssseee 54 starting conference d 42 Activating deactivating sicscisedteucniiguniniit eiae 62 Connecting parties eeeeeeeeenee 44 Copy and insert destination phone numbers 52 Connection options sess 13 Copying pasting destination phone numbers 60 Consultation i n der caste eed eek tee eae 42 Destination phone FUB caos istis 90 97 Consultation call from second call 74 FavOUrileS eseeeeneneenennnnnnenennnnnn 91 60 D L 39 Last destination d 1 1 1 1 111 1 1 0 000 57 fenum 138 last destination 49 Copy and insert destination phone numbers 52 Save destination phone number seiri 51 Copying pasting destination phone numbers 60 Saving a destination phone NUMDer diio 58 Corporate directory ssssee 97 VANADIE ae sic Staaten do itiditingt e MER RM TROMPE INR 82 Call forwarding chain ssseeee 64 Call forwarding favourites sssssssss 51 ec 47 CallliStS 2 2 rac eiae dad 94 101 Call logi rri tm teneis 22 47 184 Index D Date and time eee 139 Date format 45 eet eR e reet ad 143 Daylight SAVING iier och oh eren 139 Deactivating the ringer temporarily 105 Deleting entries eeeeem n 103 Destination phone number
128. suppress the caller ID D SEE Wait until you hear the confirmation tone or announcement Caller ID transfer is suppressed Private Anonymous appears on the called party s display instead of the caller ID Temporarily activating anonymous calling for the next call If your administrator activated caller ID transmission for your phone you can de activate this setting for the next call as follows Lift the handset Y Enter the code see the table of codes gt Page 134 Wait until you hear the confirmation tone or announcement T Dial the phone number of the party you want to contact Caller ID transmission is reactivated after this call 108 OpenScape Voice functions Temporarily deactivating anonymous calling for the next call If your administrator suppressed caller ID transmission for your phone you can enable this setting for the next call as follows Lift the handset oY Enter the code see the table of codes gt Page 134 Wait until you hear the confirmation tone or announcement pra Dial the phone number of the party you want to contact When you end this call caller ID transmission is suppressed once again for the next call OpenScape Voice functions 109 or Y Y Creating a list for selective calls For call acceptance You can create a list of the phone numbers from which you are willing to accept calls also known as a selection list Your administrator knows
129. t Page 141 Save amp Exit Exit no save Audio Volumes Loudspeaker CE gt Page 145 Ringer C gt Page 145 Handset LEN gt Page 145 LEN Handsfree Save amp Exit Exit no save Settings Ringtone Ring file gt Page 146 Pattern Ringer1 wav Ringer2 wav Ringer3 wav Ringer4 wav Ringer5 wav Ringer6 wav Return Ringer melody 2 gt Page 146 1 2 gt Page 145 176 Local user menu 3 4 5 6 7 8 Return Ringer tone sequence 1 1 2 3 4 5 6 Return Room character Normal Normal Echoing Muffled Return Open listening Standard mode Standard mode US mode Return Save amp Exit Exit no save Return Special ringtones Internal Available Yes No Ringtone Ring file Ringer melody 2 Ringer tone sequence 1 Save amp Exit Exit no save External Available Yes No Ringtone Ring file Ringer melody 2 Ringer tone sequence 1 Save amp Exit Exit no save Recall Available Yes No Ringtone Ring file Ringer melody 2 Ringer tone sequence 1 Save amp Exit Exit no save Emergency call Available Yes No Ringtone Ring file Ringer melody 2 Ringer tone sequence 1 Save amp Exit Exit no save Special 1 gt Page 147
130. tents 7 Phonebooks and call lists 4a vss ehh EO COR CA EROR d 94 Personal directory solid oL geld rude Ld eed E Raph Beaded 94 Creating a new contact 00 hm rs 94 Editing a cortact scenes eem eb pee deg mate DE AUS Ede Ed 94 Deleting Q COltact uou em ee aret ede cag eter e eq x abet RI V eden Ro M RU eq Rin 94 Deleting allicontacts 22 406 deeem dee T eter anxie dis cx or dave eda ee wale 95 Searching for a contact 0 0 cee 96 Corporate directory eseas ai rua ce eel hh hh 97 Searching for a contact 0 0 0 cette rn 97 Enhanced editing functions in the phonebook 0 000 eee 98 iem mu 99 e cINICMEEMP ITE 101 BERT 101 Delete all entries ied o aee uunc eder ue ade Pase d Rd d Edu 101 Gall loggitig 2 2 asinen TERLER ETETE EE PER PEINE e oup GS 102 PVC ses 22s voxd22 c73 eka t bos pei PeTPx 105 Activating and deactivating the ringer lille 105 Activating and deactivating the ringer permanently llle 105 Deactivating the ringer temporarily for incoming calls and reactivating it 105 Do not disturb 22 2 22 netu ek e bed Ra ERATES IPA RM puubE Ru ru Eu dae 106 Activating deactivating Do not disturb ilsliellseel eee 106 Allowing Do not disturb liliis RR RR as 106 SIMPEL 107 User password i ss speed re rae T er Genie PIs ROS DERE PUE Re es ae ae ee 107 PHONGIOCKING 1 3 ree GaGa rare a e Rc bu e red ute Goan a mte eas 110 MOD
131. ters text entry see gt Page 17 and confirm your entry Select and confirm the option shown Enter a new password at least six characters and confirm text entry see gt Page 17 Select and confirm the option shown Enter the new password again and confirm with OK Select and confirm the option shown 10 eo Privacy security Settings if nec p Security Change user password Current password New user password 4 IE Confirm new user password S LLLI H q inn Save amp Exit gt I E Deactivating the user password You can deactivate the phone s password prompt if a password has already been configured Ill The deactivation of the password prompt does not affect the WBM inter face Page 169 or CTI applications that use a password prompt As long as the user password is deactivated you do not have access to user settings via the WBM interface If you deactivate the user password you are not able to lock the phone gt Page 110 and the user menu is not password protected Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Enter the current password at least six characters text entry see gt Page 17 and confirm your entry Select and confirm the option shown Enter six zeros 000000 to deac
132. the phone number or name and the duration of the active connection are displayed You can switch back and forth between two subscribers by repeatedly se gt ou ey lecting and confirming Alternate Ending an alternate operation Select and confirm the option shown The active call is disconnected and the held call is restored 42 Basic functions Complete Xfer 4 o zr En Settings i E User if nec unm n v E Configuration Connected calls Allow call joining Yes v es Option Save amp Exit v lt lt Connecting parties You can connect the first party with the party you consulted clearing down your connection to both parties in the process Prerequisite You are conducting a consultation call gt Page 42 and call joining is allowed gt Page 44 Select and confirm the option shown The active and held calls are joined You are disconnected from the call Connect by hanging up Replace the handset or if you are in speakerphone mode OpenStage 20 20 G only press the loudspeaker key The other two parties are now connected to one another Allowing call joining You can also configure this setting via the WBM interface gt Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the opt
133. the table of codes Page 134 Wait until you hear the confirmation tone Deactivating Make the line free once more for the hunt group Lift the handset Enter the code see the table of codes Page 134 Wait until you hear the confirmation tone 112 OpenScape Voice functions Marking the last line in the hunt group chain Sets the stop hunt line in the hunt group chain The system will stop looking for a free line in the hunt group chain after it reaches this line Activating Lift the handset Y Enter the code see the table of codes gt Page 134 Wait until you hear the confirmation tone n Deactivating Unmark the line as the end of the hunt group chain Lift the handset SY Enter the code see the table of codes Page 134 Wait until you hear the confirmation tone OpenScape Voice functions 113 Reachability You can make either serial calls or simultaneous calls on several sites The fea tures for this are Serial call Parallel call Prerequisite The administrator has configured the respective feature for your main number in OpenScape Voice Serial call Managing number lists activating serial call Before the serial call number can be activated a serial call list much be created This can be prepared either by administrator or you can create it yourself later Up to six numbers can be entered in the list for sites on which incoming calls in cluding your main number should b
134. these functions is conceivable for example between an executive and secretary or between a doctor and receptionist Possible functions include Voice calling with variable input of member number Two way voice calling not OpenStage 20 E with variable input of member number Prerequisites The team member belongs to the same collective group as you and has like wise been assigned a member number The team member s phone has a loudspeaker One way Intercom and or a speakerphone function Two way Intercom Automatic answering is activated for the team member The team member s phone is idle The member numbers of the callers are known for the One way Intercom and Two way Intercom functions You can cancel One way Intercom or Two way Intercom by replacing the hand set or during a consultation resume the held call Two way Intercom connections can be established from the following states n idle status During manual call holding In a consultation D Functions such as call forwarding or do not disturb are temporarily dis abled on the destination caller s phone by the One way Intercom and Two way Intercom functions OpenScape Voice functions 119 oY m Y se Y One way Intercom From your phone you can directly call any team member whose telephone has a loudspeaker One way Intercom with variable input of member number Lift the handset Enter the code for One way
135. tivate the password Confirm entry at least 6 characters text entry see gt Page 17 Select and confirm the option shown Enter six zeros 000000 to deactivate the password for text input see gt Page 17 and confirm Select and confirm the option shown Privacy security 101 Confirm lock o Settings User Y lil Security Phone lock Phone lock No n lt 4 4 4 4 D Save amp Exit Phone locking You can lock your phone to protect it against unauthorised access In this way no one can make calls or change your user settings unless they know your user password Predefined numbers from the dial plan can still be dialled when the phone is locked for more information consult your administrator IiE You can only lock the phone if you set a user password gt Page 107 The password for this must not be the default setting 000000 Check if necessary whether the telephone lock function has been activat ed for you by administrator Activating the phone lock Hold down the key shown Confirm The Locked phone icon appears on the display gt Page 20 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select the option shown and confirm twice The phon
136. tly via the WBM interface gt Page 169 Y lil Press the key shown Personal Confirm to open the local phonebook Niels Bohr Select and confirm the relevant entry Delete Select and confirm the option shown Delete Confirm the option shown o Cancel Select and confirm to cancel the process Deleting all contacts You can delete contacts more conveniently via the WBM interface gt Page 169 Y lil Press the key shown Personal Confirm to open the local phonebook Delete all Select and confirm the option shown Delete all entries Confirm the option shown o Cancel Select and confirm to cancel the process Phonebooks and call lists 89 Personal Angela Merkel Y I Kirsch Erika Kramer Elisabeth Searching for a contact Press the key shown Confirm to open the local phonebook The last entry used is displayed on the screen Enter the initial letter of the name you are searching for for instance K Q Jos Abc The first name found with the initial letter K is displayed after a short time If you are looking for a name that begins with Kr also enter the second letter in the search field pais 7 B abc The first name found with the initial letters Kr is displayed You can also browse the phonebook with the 3 way navigator until you find the required subscriber gt Page 16 90 Phonebooks and call lists Corporate Find Last nam
137. tor Lift the handset Y Enter the code see the table of codes gt Page 134 followed by a number be tween 0 and 999 for the phone number you want to dial The number is automatically dialled Call tracing You can request automatic tracing of the last received internal call This is par ticularly suitable for identifying malicious irritating or troublesome calls 7 Liftthe handset Hi Enter the code see the table of codes gt Page 134 The phone number is de termined Ask your administrator for the result OpenScape Voice functions 111 Y ram Y T Hunt group functions To ensure optimum handling of specific calls your telephone can be assigned to a pickup group Page 34 and or a hunt group Your administrator can incorporate multiple telephones in a hunt group If your telephone is assigned to a hunt group OpenScape Voice forwards calls for the members of your group in accordance with specific rules defined by your admin istrator Hunt groups are a simple solution for distributing calls to a group of tele phones If you want another member of the group to pick up an incoming call you can Set your telephone to signal the busy status for your line to the other members of the hunt group Hunt group calls will then no longer be forwarded to your tele phone Making a line busy This prevents this line being used for calls in a hunt group Activating Lift the handset Enter the code see
138. try Press the key shown Select and confirm the option shown For instance select and confirm the list of missed calls The list is sorted chronologically with the most recent caller first You can use the click wheel to scroll through the list Select and confirm the appropriate list entry The phone number is dialled Delete all entries Press the key shown Select and confirm the option shown For instance select and confirm the list of dialled numbers Select and confirm the option shown All entries in the list displayed are deleted 94 Phonebooks and call lists Settings User i if nec i Configuration Call logging General Enable call log Yes z 0 o E e D Save amp exit Call logging Activating deactivating the call journal The function can be disabled in order to prevent unauthorised third parties gain ing information on the other party involved in the call from the call lists No further calls or conversations are then logged The function is always activated by de fault D When you deactivate the call journal please note that the customary last number redial function will also be affected by this You can then no longer redial the last number dialled gt Page 41 You can also configure this setting via the WBM interface gt Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the User passwo
139. urn a Call waiting second call You can accept a second incoming call in the course of an ongoing call The call er hears the on hook signal while you hear a call waiting signal tone A bell ap pears on the display and next to it the phone number of the caller is shown You can ignore or accept the second call Before you accept the second call you can end the first call or place it on hold for subsequent retrieval You can block the second call or the signal tone gt Page 77 Accepting a second call Prerequisite You are conducting a call and call waiting is allowed gt Page 77 Select and confirm the option shown You can talk to the second party The connection to the first party is on hold You can still toggle between an initial and second call or initiate a conference Consultation call from second call If the second call is your active call you can initiate a consultation call from it From a consultation call in the second call you can initiate a conference toggle between the second call and a consultation call transfer a call disconnect the calls again Prerequisite The administrator must have approved the consultation in the second call During a consultation in the second call the first call is parked and can only be unparked when the consultation or second call ends or these calls were con nected Disconnect second call Select and confirm the option shown in the second call s context
140. ve already entered numbers in the parallel call list 7 Lift the handset Enter the code to activate or deactivate the parallel call see code table gt Page 134 OpenScape Voice functions 115 oa Y t Parking a call If you have answered a call for a colleague and cannot forward it to him you can park the call Call park You are conducting the call Let the other party know e g that you are trying to connect him Enter the code for parking followed by a line number see code table gt Page 134 You receive a confirmation tone The caller hears a waiting melody Replace the handset Tell your colleague that a call for him is parked and give him the line number Unparking To unpark the call your colleague must proceed as follows Lift the handset Enter the unparking code see code table gt Page 134 He is prompted to enter a line number Enter the specified line number Your colleague is now connected with the waiting caller 116 OpenScape Voice functions Y Y Silent Monitoring If this function has been configured by the administrator and enabled for the destination phone you can join an active call of an internal station and listen in with the knowledge of the target station active or unnoticed muted Active silent monitoring Station A and B are on a call You want to listen to the call and talk to Station A and B Your phone internal stati
141. wn and confirm twice 84 Enhanced phone functions Settings User V i E if nec s Cadi Configuration Connected calls Allow exit conference N es Option Save amp Exit lt 4 4 Allowing joining in a local conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call You can also configure this setting via the WBM interface Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select the option shown and confirm twice Enhanced phone functions 85 System based conference This type of conference is also referred to as a large conference It can include up to ten parties It can include from three up to a maximum of 16 parties de pending on the configuration in OpenScape Voice Prerequisite You are conducting a consultation call 2 Page 42 or you have ac cepted a second call Page 74 and the System conference feature was con figured by your administrator Establishing a conference Select and confirm the option shown in the connection s context menu You are connected to the first two parties at once The conference is displayed with the current participants You can now initiate a consu
142. y and enter a destination phone number If you assign destination phone numbers for External and Internal for example both external and internal calls will be forwarded to the respective des tinations If the destination phone numbers for Any call are assigned or changed this call forwarding has priority and both external and internal calls are forwarded to this destination phone number Press the illuminated key to open the call view Call forwarding for the selected call type is activated Call forwarding 57 Edit call forwarding Edit favourites e fd A v Destination 1 v Save amp Exit Edit call forwarding Unconditional O Any call 3339 Copy G e HE 4 Preconfiguring or changing destination phone numbers You can preconfigure up to five destination phone numbers for call forwarding These destination phone numbers can then be assigned to the different call types Press the key shown Select and confirm within three seconds Select and confirm the option shown For instance select and confirm the first destination Enter edit and confirm the destination phone number If necessary define additional destination phone numbers Select and confirm the option shown Press the illuminated key to open the call view Copying and pasting destination phone numbers The current destination phone number for a call type is copied For example the current destination phone numb
143. y every person installing operating or program ming an OpenStage phone Impe For your own protection please read the section dealing with safety in detail Follow the safe ty instructions carefully in order to avoid endangering yourself or other persons and to pre vent damage to the unit This user guide is designed to be simple and easy to understand providing clear step by step in structions for operating your OpenStage phone Administrative tasks are dealt with in a separate manual The Quick Reference Guide contains quick and reliable explanations of frequently used functions Symbols used in the manual Settings Operations and settings that can be made both at the phone and over the WBM interface are in dicated by an icon and page reference yj isareference to an operation or setting performed directly on the phone is a reference to an operation or setting performed via the WBM interface General information 11 Service Our service department can only help you if you experience problems or defects with the gt phone Should you have any questions regarding operation your specialist retailer or network ad ministrator will gladly help you For queries regarding connection of the telephone please contact your network provider If you experience problems or defects with the phone please dial the service number for your country Intended use The OpenStage phone is a desktop unit designed for voi
144. y the first party Allowing call transfer You can also configure this setting via the WBM interface Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select the option shown and confirm twice Enhanced phone functions 15 Settings User V i E if nec s Cai Configuration Outgoing calls Transfer on ring No es Option Save amp Exit lt 4 4 Allowing Transfer on Ring If this option is allowed you can activate call transfer by replacing the handset even before the called party answers You can also configure this setting via the WBM interface Page 169 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Confirm the option shown to activate the callback function Select the option shown and confirm twice 76 Enhanced phone functions Settings Vi H User if nec P Configuration Incoming calls CTI calls gt Auto answer No 4 lt es Y Beep on auto answer No lt es Y Option Save amp Exit CTI calls Beep on auto answer Speakerphone mode
145. ymbol o o has disappeared from the dis play Your call partner resumes the call You hear a beep and the recording symbol Qo is shown on the display Call recording 151 Conference Conference Setting up a conference during recording Prerequisite You are conducting a consultation call Page 42 or you have ac cepted a second call Page 74 and the System conference feature was con figured by the administrator Recording has started The main call is placed on hold Select and confirm the option shown in the connection s context menu You are connected to both parties at once The conference is displayed with the current participants You hear a beep and the recording symbol is shown in the Conference line Adding conference participants during the recording Prerequisite You have set up a conference The System conference feature was configured by the administrator The conference call is now being recorded You have performed a consultation or accepted a second call 2 Page 42 or 2 Page 74 The conference call is placed on hold You hear a beep and the recording symbol is shown in the line for the con sultation or second call The call is now being recorded Select the option shown in the context menu for the consultation or second call in order to include the new participant in the conference You hear a beep and the recording symbol o o is shown again in the Confer ence line Your call is

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