USER GUIDE
Contents
1. With a corded telephone Check if the problem is occurring with all phones or jacks or with just one phone or one jack e f the problem is occurring with just one jack the jack is probably defective e If the problem is occurring with just one telephone the phone or its jack may be defective e If the problem is occurring with all phones or jacks connect a corded telephone directly to the modem If using a corded telephone resolves the problem check your inside telephone wiring If not please contact one of our Technical Support agents at 1 877 380 2611 Make sure you have on hand the information relating to the interference you have experienced including the dates and times when it occurred and the phone numbers of the people you were speaking to QUESTION 5 l hear an echo on my line but the person am talking to doesn t What should I do Check if the problem is occurring on all of your telephones e lf the problem is occurring on only one telephone it is possible that the volume is too high Lower it and see if the problem persists e lf the problem is occurring on all of your telephones or persists after you ve lowered the volume please contact one of our Technical Support agents at 1 877 380 2611 29 QUESTION 6 When someone calls me and am already on the line they get a busy signal instead of my voicemail What should do Your voicemail feature has probably been disabled e To reactivate the Call Forward Bu2. The information you provided when you subscribed will be listed This information will be made available via the 411 directory assistance service and online telephone directories depending on how often they are updated Each Videotron residential line subscription includes a free basic listing in your directory s White Pages Other types of directory listings are also available e g extra listing or unlisted To find out more contact Customer Service at 1 888 433 6876 TO PROTECT YOUR PRIVACY You can block the display of your name and or your phone number for all calls you make Contact Customer Service for more information You can also register an abbreviated first name in the directory while choosing to display your full first name when you make outgoing calls For example Directory Smith B Call Display BOB SMITH 3 2 PERMANENT CALLER ID BLOCK Permanent Caller ID Block allows you to permanently prevent your name and or number from showing up on the display of people you call To activate this feature visit our Customer Centre videotron com client residential Customer Centre To disable this feature for a call dial then dial the number of the person you are trying to reach Your name and number will then appear on the display of the person you are calling for that call alone 19 20 3 3 CALL DISPLAY BLOCKING 0 0 9 This feature allows you to prevent the person you are calling from seeing both your name and your number
3. USB cable a power source and the Videotron cable Description Main telephone line connection Second telephone line connection Resets the multi function cable modem Connection for Internet service to the computer with an Ethernet cable Coaxial cable connection Power source entry In the event of a power outage the battery takes over to supply the modem with electricity Data transfer via the Internet is automatically interrupted by the modem to save the battery for telephone use Your multi function cable modem may be different than the one shown in this guide eg QUESTION 1 don t hear a dial tone when lift the receiver What should do If in addition to your telephone your cable television or cable Internet are not working please contact Technical Support at 1 877 380 2611 If your cable television and cable Internet are working properly you should easily be able to identify the problem by following these instructions STEP 1 If you use a cordless telephone make sure that the base is plugged in and the handset is charged Check your dial tone If the problem persists go to the next step STEP 2 Make sure that your cable modem is on the Power indicator light is on and not blinking If not e Check that the modem power cord is securely plugged into the modem and the electrical outlet is functional is there a switch NOTE If your modem is running on battery power during a power outage
4. only the Power flashing and Tel stable indicators will be lit but your line will still be working The battery will ensure telephone service depending on use Check your dial tone If the problem persists go to the next step STEP 3 Is the Online indicator light on If not e Reinitialize your modem by pressing lightly on the recessed RESET button located at the back of the modem with a pointy object such as a paperclip or pen tip for five seconds e Wait until the Power DS and US indicator lights are lit and green e Check your dial tone again If the problem persists go to the next step 26 STEP 4 Make sure that the Telephone 1 or 2 if you have a second line indicator light is lit and stable If it is flashing this means that your handset is off the hook Check your dial tone again If the problem persists go to the next step STEP 5 Connect a telephone directly to your modem Disconnect the cable connecting your telephone wall jack to the modem Plug a corded telephone directly into the modem in the TEL 1 2 port at the back of the modem the same one previously connected to the wall jack Check the dial tone e If the dial tone is restored reconnect the telephone cable from the telephone wall jack to the TEL 1 2 port If the dial tone disappears again then the problem may be related to your inside telephone wiring which is your responsibility Contact one of our Custo
5. to inside telephone wiring problems such as corrosion wires touching a pin in the wiring or an intermittent short circuit The problem could get worse and lead to a permanent short circuit Have your inside telephone wiring checked and make the necessary modifications e If it is electrical noise the electrical outlet powering your modem may be the root of the problem Disconnect the modem from the outlet so that it is now relying on battery power If the noise disappears simply plug your modem into another outlet If the problem persists please contact one of our Technical Support agents at 1 877 380 2611 Also be sure to turn off or move any electrical appliances that may cause interference if placed near your modem or telephones These include wireless routers microwave ovens and cordless telephones QUESTION 4 l hear music or other voices on my line What should I do With a cordless telephone The frequencies used by some telephones are public Many devices wireless routers CB radios etc transmit over the same frequencies Your neighbors may be using a cordless telephone on the same frequency as you A shared frequency may be causing the musical or voice interference on your telephone line Try changing the frequency channel on your cordless telephone If you do not know how to do this refer to the user s manual It is unlikely that this will correct the problem completely If it doesn t try using a corded telephone 28
6. E LINE IS BUSY OR THERE IS NO ANSWER TO CONFIRM THAT CALL FORWARDING IS ACTIVATED TO DISABLEE CALL FORWARDING Q NOTE Pick up the handset and dial 7 2 Dial the telephone number to which your calls are to be forwarded If someone answers stay on the line at least five seconds so that the feature can be activated Pick up the handset and dial 2 again Dial the telephone number to which you want your calls forwarded You will hear two confirmation beeps Hang up Call Forwarding is now activated Dial x 7 2 If you hear a busy signal Call Forwarding is activated Pick up the handset wait for the dial tone and dial 7 3 Two beeps will confirm that Call Forwarding has been disabled Hang up If someone tries to call you while Call Forwarding is activated your telephone will ring briefly to remind you that the feature is in operation e You can make outgoing calls but you cannot receive any calls e When Call Forwarding is activated your Voicemail will stop taking calls e lf you forward your calls to a telephone number outside your local calling area you can request that all calls that are answered be billed at the usual long distance rates you pay under your long distance plan e This feature must be activated from your telephone line or online via our Customer Centre Calls cannot be forwarded to an overseas number 13 14 1 2 8 THREE WAY CALLING 000 Thi s feature all
7. NG esisi retriittiin 10 4 3 Operator Assistance 0 on ererernrsernnnrnnen a B Sending Messages to a List of Contacts 10 44 Relay Service for the Hearing OF Speci C Accessing Voicemail PIUS ee 10 TESTER e A By telephone 7111 22 kend aM DISPANS Ma B DHIR naaa aana 22 L24 IN Caller IH i 1 2 5 Call Waiting 17 5 INSTALLATION AND CAUT ION saa100000000001 23 1 2 6 Visual Call Warting 12 5 1 Maintenance Plan eee ee 23 Led Call Forwarding 97 2 aranana 13 5 2 Cauti n Alarm VSS natitiis 23 1 2 8 Three Way Calling 71 cesses 14 1 2 9 Personalized Ringtone see ee 14 slana 1 2 10 Last TAN 15 6 1 General Description sese 24 1 2 11 Busy Call Return RRIT 16 6 2 Front Paneli errien eked Shes eieaa 24 1 919 Call Sree nok were ecarntactteate mcescere 16 6 3 Rear Panel aeeie TTT nrar 25 Bee FWA aeaio E a 16 6 4 Power QUta ge on snesererresestestnetstenstneeneeetnten 23 2 OUR LONG DISTANCE SERVICES 17 7 TROUBLESHOOTING 26 2 1 Long Distance S6rVICSS e eee 17 1 1 SUMMARY TABLE OF OPTIONAL FEATURES Optional features Voicemail p 5 e When unable to take a call e When on the phone Voicemails by Email p 8 Call Display p 10 Call Display Blocking p 20 Call Waiting p 11 Visual Call Waiting p 12 Call Forwarding p 13 Last Call Return p 15 Busy Call Return p 16 Three Way Calling p 14 Call Trace p 20 Permanent Caller ID Block p 19 Call Screen p 16 Phon
8. OSER G U Ble RESIDENTIAL TELEPHONE SERVICE HOW TO REACH US CUSTOMER SERVICE Momin e e ree ens 514 281 1711 Quebec ar EE E E 418 847 4410 Sag enay e eee eee 418 545 1114 O taouaiS ere ee eter SLI yy 15 Tollie Cee eee eee ene 1 888 433 6876 or 1 88 VIDEOTRON BUSINESS HOURS Monday to Friday 7 30 a m to 10 00 p m Saturday 8 a m to 8 p m Sunday 9 a m to 8 p m TECHNICAL SUPPORT Montee alke Penn E AE 514 841 2611 MUIE aeee ee 418 842 2611 Sag enay ea ee eee 418 543 4611 Outaouais e e ee Y 819 771 2611 olie 1 877 380 2611 BUSINESS HOURS 24 hours a day 7 days a week CONTENTS 1 OUR OPTIONAL FEATURES 4 2 2 verseas Calls wis ccccscactecticvs covescdcvescosbaced doceecastveevess 17 1 1 Summary Table of Optional Features 4 2 3 Calling Car TT 18 1 2 Description of Optional Features e 5 3 PRIVACY MANAGEMENT 19 TE Voicemail tirana aigi 5 3 1 Directory LISting ccsscccssssssssssssssscccscscssssscsssssseeeses 19 A Overview of Voicemail sseeesseseeinsetenneee 5 3 2 Permanent Caller ID BIOCK ccssssssssssessseesnseee 19 B Feature Initialization e 6 3 3 Call Display Blocking 67 icsntieiaeatancs 20 C Customizing Your VOlcsemall 7 BA Call Trace 57 niinn e 20 D Accessing Your VOoIcemail e 8 E Voicemails by Ermal 8 4 OUR ASSISTANCE SERVES el a EEN E E HES cc eee eee es 9 4 1 Emergency Services 911 eee 21 1 22 Voicemail Bug 10 alH ere SNES GE eae l A Call SCRE SMI
9. Slow down Sih ele Bi Normal speed Speed up 83 83 83 Save amp N G 4 Return to main menu Skip to next message SPELER Help MAIN MENU Send a message After listening 7 E RECIPIENT NUMBER S 1 Rewind 10 sec Rewind to 1 1 ee beginning Pause Listen again Sender sending date and time Forward to another Voicemail subscriber Delete VOUS Respond to another Voicemail subscriber Save Return to main menu Skip to next message Ow HE Help Re enter the number 4 Confirm this number Indicate you have finished n recipient s E RECORD MESSAGE MESSAGE Indicate you have finished recording your message Listen to message Re record Extend Cancel message and return to main menu Accept Send Privacy option Urgent option Current settings Return to previous level Mailbox options Modify administrative options Personal identification number PIN Distribution list configuration Level of detail of instructions Standard instructions Quick instructions QJ 2 Sy Message playback options 1 Automatic L playback mode F 3 Header information Go to another voice mailbox Exit GENERAL COMMANDS Cancel delete or return to the previous level without confirming changes depending on context Accept confir
10. T CONVERSATION Quickly end your conversation and hang up Your telephone will immediately ring and you can take the incoming call PUT THE CURRENT CONVERSATION Press the receiver or the LINK or FLASH button ON HOLD TO TAKE THE SECOND CALL You will then be able to speak with your second caller Each time you press the receiver button or the or button you will alternate between calls If you hang up to end one of the conversations your phone will ring and you can continue to speak with the caller you put on hold IGNORE THE INCOMING CALL If you are a subscriber to Videotron s Voicemail service the call will be transferred to your voice mailbox 11 1 2 5 CALL WAITING CONTINUED Q NOTE e Visual Call Waiting is available free on request if you are subscribed to Call Display and Call Waiting e f you answer the incoming call too late and the caller has hung up just hang up and the line will ring immediately You will then be able to continue your conversation e Call Waiting allows you to easily recognize incoming long distance calls due to a specific ring tone or alert tone if you are already on the phone e This optional feature does not work with Three Way Calling Calls received during a conference call will be redirected to your Voicemail If you do not have this feature the person trying to reach you will hear a busy signal TO DISABLE CALL WAITING In some situations you may want to prevent your conversation from bein
11. VERSEAS CALLS You can make overseas calls from your Videotron telephone line You will find the access codes and rates at videotron com telephony price rates You can also contact Customer Service for all the details DIALING OVERSEAS Dial Oa the country code the area code the telephone number you wish CALLS to reach es 000 89 4 OO SOO Videotron offers great rates on international calling plans For more information contact Customer Service at 1 888 433 6876 I7 2 3 CALLING CARD The Calling Card is a service that allows you to make calls from Canada and the United States to anywhere in the world and from any phone and have them charged to your telephone account Please note that if you have a Global Calling plan you enjoy the same great rates as you do at home no matter where you call from e To make a call first dial 1 888 666 5557 toll free to access the Videotron network If you subscribe to Voicemail Plus you can also check your messages by calling 1 888 666 5557 toll free Q NOTE You can change your PIN as many times as you like by following the access number menu options Information on current Calling Card rates is available at videotron com telephony calling card Contact Customer Service to order your Calling Card You cannot use your Calling Card overseas 18 3 1 DIRECTORY LISTING If you requested a listing in your local telephone directory your name and number will appear as usual
12. allers You may block up to 30 phone numbers If you know the number of the caller you would like to block dial 6 0 or visit our Customer Centre online If you receive a call from an unknown or anonymous caller dial x 6 0 0 1 after the call B ANONYMOUS CALL REJECTION This feature allows you to reject calls from callers who have withheld their name and phone number The caller will hear a recorded message but your phone will not ring To activate this feature dial or visit our Customer Centre online To disable it dial or visit our Customer Centre online 1 2 13 PRIVACY The Privacy feature allows you to prevent your name and or number from being published in the phone directory and your name and number from showing up on the Caller ID displays of parties you are calling For more information see sections 3 1 Directory listing p 19 and 3 2 Permanent Caller ID Block p 19 To activate this feature dial 1 888 433 6876 16 2 1 LONG DISTANCE SERVICES As a residential telephone service customer enjoy free and unlimited local and long distance calls with all other Videotron residential and mobile customers You can also combine our long distance services and your local service from Videotron If you wish you can choose a different long distance service provider in which case you will no longer be entitled to free and unlimited long distance calls to other Videotron customers 2 2 O
13. e Number Blocking Anonymous Call Rejection To activate 8 8 or online 9 9 0 online vOv online online GU wo GU GU N oy WN online 6 0 or online or online H To disable 2 oo He DOI JOIO Comments As part of a package or as an option on a monthly basis As part of a package or as an option on a monthly basis As part of a package or as an option on a monthly basis This service is free As part of a package or as an option on a monthly basis Free if subscribed to Call Display and Call Waiting As part of a package or as an option on a monthly basis On a monthly basis or billed on a per use basis On a monthly basis or billed on a per use basis As part of a package or as an option on a monthly basis or billed on a per use basis Billed on a per use basis Maximum 10 month On a monthly basis On a monthly basis 1 2 DESCRIPTION OF OPTIONAL FEATURES 1 2 1 VOICEMAIL With Voicemail your calls are directed to your Videotron voice mailbox when you are on the phone or unable to take a call What s more you can access your messages from any telephone A OVERVIEW OF VOICEMAIL 1 Listen to your messages While listening Rewind 10 sec Pause Rewind to the beginning Fast forward 10 sec Fast forward to the end DONGE Sender sending date and time Delete
14. e start of the greeting message and leave your message after the tone TO CANCEL THE MESSAGE YOU ARE RECORDING Press x x D TO FIND OUT WHO LEFT A MESSAGE AND WHEN gt Press 5 while listening or at the end of the message TO DELETE THE MESSAGE YOU ARE LISTENING TO Dial 7 7 to delete the message you are listening to You will automatically go to the next message TO AVOID BEING DISTURBED Send all your calls to Voicemail by dialing 9 4 then 0 zero To reactivate your telephone service dial 9 4 again then 4 for 4 rings The default setting is four 4 rings 1 2 1 VOICEMAIL CONTINUED C CUSTOMIZING YOUR VOICEMAIL TO CHANGE YOUR GREETING MESSAGE TO CHANGE YOUR RECORDED NAME TO CHANGE YOUR PASSWORD TO CHANGE VOICEMAIL RESPONSE TIME TO TEMPORARILY DISABLE THE VOICEMAIL TO REACTIVATE THE VOICEMAIL TO DISABLE VOICEMAIL SO THAT CALLERS HEAR A BUSY SIGNAL WHILE YOU ARE ON THE PHONE Dial x 9 8 then your password Follow the instructions according to this sequence 4 3 2 record Dial x 9 8 then your password Follow the instructions according to this sequence 4 3 3 2 new name Dial x 9 8 then your password Follow the instructions according to this sequence 4 2 LJ new password Dial x 9 4 Wait for the dial tone and enter the desired number of rings from 0 to 9 before the system ans
15. g interrupted by another call TO TEMPORARILY DISABLE e Pick up the handset and dial 0 You will hear two short tones THE FEATURE BEFORE MAKING followed by one continuous tone A CALL e Make your call e Hang up The Call Waiting feature will automatically be reactivated TO TEMPORARILY DISABLE You can temporarily disable the Call Waiting feature when you are CALL WAITING DURING A CALL already on the phone To do so simply obtain a dial tone by pressing the receiver or the or button then dial 7 Q Return to your conversation by pressing the receiver or the or button again 1 2 6 VISUAL CALL WAITING When you are already on the phone the Visual Call Waiting feature lets you see on the screen of your phone the name and number of the person trying to reach you This feature combines the Call Display and Call Waiting options Your telephone must be compatible with the Visual Call Waiting feature The procedure for temporarily disabling this feature before a conversation is the same as for the Call Waiting option If your telephone is not compatible with this feature you will hear a high pitched sound each time there is an incoming call while you are already on the phone 12 1 2 7 CALL FORWARDING 008 Are you often away and hard to reach With Call Forwarding you can have your calls automatically forwarded to your cell phone pager or any other valid phone number of your choice TO ACTIVATE CALL FORWARDING IF TH
16. idential service and have a distinct rin gtone for each of your numbers This is a practical way to distinguish between calls to different members of your household or identify incoming faxes Specific note regarding fax machines For the Personalized Ringtone feature to work with a fax machine the fax machine must be programmed to automatically respond to the corresponding ringtone If the main number for this line is equipped with Voicemail our Customer Service representatives can disable Call Forwarding to the voice mailbox for the personalized ringtone number to prevent incoming faxes from reaching the Voicemail Likewise Call Waiting will be disable for the fax number so as not to interfere with fax transmissions If the line is equipped with Call Waiting you must also disable the Personalized Ringtone feature for long distance calls to prevent conflicts with the fax machine For more information contact Technical Support at 1 877 380 2611 The Personalized Ringtone feature is the most economical way to automatically receive faxes However when a fax transmission is under way it is impossible to make or receive other calls 1 2 10 LAST CALL RETURN 699 This feature lets you obtain and automatically redial the number of the last person who called TO USE LAST CALL RETURN e To find out the number of the last caller dial 6 9 e You will hear a message that gives you the number of the last caller Press 1 to redial thi
17. list of contacts A CALL SCREENING This feature lets you listen to a message as it comes in and answer the call or not When a call is directed to voicemail you have 10 seconds to pick up the phone and listen to the message the caller is leaving If you want to take the call simply press the button the button or your phone s receiver You can then establish communication with the caller and interrupt the recording of their message If you do not want to take the call simply hang up B SENDING MESSAGES TO A LIST OF CONTACTS You can send a message to a specific list of contacts It will be simultaneously sent to all your contacts voice mailboxes without their telephone ringing You can create up to three lists with a maximum of 10 contacts in each These contacts must be subscribed to Videotron s Voicemail service To create a list of contacts access your voice mailbox and select 4 from the main menu Follow the instructions To send a message to an existing list access your voicemail and select 2 from the main menu Follow the instructions and enter the number of the desired list Every contact in the selected list will receive your message C ACCESSING VOICEMAIL PLUS Access your voicemail free of charge from anywhere in Canada or the United States Simply call 1 888 666 5557 and follow the instructions Then enter your 10 digit telephone number and password 1 2 3 CALL DISPLAY Call Display allows you to see the telephone numbe
18. m or skip to next message depending on context Help Return to main menu Language of voice instructions English Language callers are greeted in Return to previous level Greeting message Personal greeting message Extended greeting message System greeting using your name _ Return to main menu Fran ais Listen Re record Activate or disable Return to previous level 1 2 1 VOICEMAIL CONTINUED B FEATURE INITIALIZATION When Voicemail is activated it records your messages You must initialize your voice mailbox the first time you access it The automated Voicemail system will first ask you for your temporary password which will be the last four digits of your telephone number followed by 99 For example if your telephone number is 514 281 1711 your temporary password will be 171199 The system will then prompt you to e Choose your permanent password e Record your name in order to personalize your voice mailbox e Record a personal greeting message if you wish When you have unplayed messages you ll hear a series of quick beeps when you pick up the handset or the indicator light will be blinking on telephones equipped with an indicator light TIPS AND TRICKS TO AVOID DIALING THE PASSWORD EACH TIME Program a speed dial with x 9 8 P password P where P a pause TO SKIP THE GREETING MESSAGE WHEN YOU CALL ANOTHER SERVICE SUBSCRIBER Press at th
19. mer Service representatives at 1 877 380 2611 Please note that charges may apply if a technician makes a service call to your home e If the dial tone still doesn t work test with another telephone in case the first one is defective or incompatible with the system If after following these steps the problem still persists please contact one of our Customer Service representatives at 1 877 380 2611 QUESTION 2 The line cuts sometimes when am on the telephone What should do First determine the root of the problem Is it the telephone The jack The telephone cable The modem The network Refer to Question 1 to determine the root of the problem You may also contact one of our Technical Support representatives at 1 877 380 2611 Please note that Videotron s liability does not extend to the telephone jack for the modem the latter is the customer s responsibility For better peace of mind ask about Videotron s Telephony Wiring Maintenance Plan To activate this service call 1 888 433 6876 27 QUESTION 3 hear static or noise on my line What should do First determine the root of the problem Is it the telephone The jack The telephone cable The modem Or the network Refer to Question 1 to determine the root of the problem Here are some other potential problems identified by our Technical Support agents e lf it is background noise that increases over the course of the telephone conversation it may be due
20. ome telephone wiring is the responsibility of the homeowner But peace of mind can be yours if you subscribe to our monthly Inside Telephony Wiring Maintenance Plan which covers telephone jacks In the event of damage our technicians will repair the wiring free of charge For more information contact Customer Service or visit videotron com telephony maintenance plan 5 2 CAUTION ALARM SYSTEM Your Videotron telephone service has been installed in accordance with strict standards by a professional technician who has received specific training Our technician has verified the quality of the wiring splitters signal levels telephone connections and where necessary has ensured that your alarm system is properly hooked up Do not try to make any changes to your installation Please contact Customer Service at 1 888 433 6876 if you wish to make changes to your telephone installation Charges apply Certain conditions apply 23 6 1 GENERAL DESCRIPTION The multi function cable modem is an essential component of your telephone service It can accommodate two separate telephone lines in addition to cable Internet access Do not disconnect the power or telephone jack as this could interrupt your telephone service The modem is equipped with a battery to ensure continued telephone service in case of power failure depending on the extent of use of the telephone line 6 2 FRONT PANEL FIG 1 Description of the indicator lights in n
21. on their display TO ACTIVATE THE CALL DISPLAY BLOCKING FEATURE e Pick up and dial x 6 7 followed by the telephone number you wish to call e The call recipient will see Confidential name confidential number displayed THIS FEATURE IS FREE 3 4 CALL TRACE 699 If you receive unwanted calls you can have the caller s number traced by using Call Trace TO ACTIVATE CALL TRACE e Hang up after receiving the call e Pick up the handset and wait for the dial tone e Dial x 5 7 and wait for the voice message indicating that the call has been traced This feature enables you to trace only the last incoming call It even works for calls whose display was blocked at the caller s request Videotron only discloses information supplied by Call Trace to the proper authorities Please contact your local police department and indicate the date and time of the traced call CHARGES APPLY EVERY TIME YOU USE THIS SERVICE WHETHER OR NOT YOU CALL THE POLICE 4 1 EMERGENCY SERVICES 000 To contact emergency services fire department police ambulance dial Da Videotron s telephone service provides information to 911 emergency services by transmitting your contact information name address and telephone number to the emergency centre serving your area It is essential that you call us if you move your modem to another address since this may compromise 911 emergency services and as aresult you and your family s safet
22. ormal operating mode Fig 1 The Power DS US Online and Telephone 1 lights as well as the Telephone 2 light if you have two 2 lines must be on 1 POWER Indicates that the modem is powered by an electrical source This Power supply indicator light flashes during a power outage 2 DS This indicator light flashes when the modem is not receiving a signal Downstream data transfer from the Videotron network 3 US This light flashes when the modem is unable to transmit a signal to the Upstream data transfer Videotron network 4 ONLINE This light indicates that the modem is connected to the Videotron Internet connection network 5 LINK This light flashes when a device connects to the Internet via the Computer hook up modem 6 TELEPHONE 7 OR TEL 1 This light indicates that telephone line 1 or 2 is properly set up in regard to the modem This light flashes when the telephone is picked up 7 BATTERY This light indicates that the battery is inserted functional and charged Your multi function cable modem may be different than the one shown in this guide 24 6 3 REAR PANEL 1 PHONE LINE CONNECTION NO 1 2 PHONE LINE CONNECTION NO 2 RESET ETHERNET CONNECTION COAXIAL CONNECTION POWER INPUT ou Aa Ww 6 4 POWER OUTAGE FIG 2 The multi function cable modem includes the connections required to connect it to two separate telephone lines a computer or router for Internet service using an Ethernet or
23. ows you to have a telephone conversation with two people at the same time no matter where they are TO A ACTIVATE THREE WAY CALLING When you are speaking on the phone with someone ask them to hold Briefly press the receiver button or the or button Wait for the dial tone then dial 1 followed by the third person s number When the third party answers you will be in one on one communication with them Press the receiver button or the or button again to establish three way communication If the third party does not answer briefly press the receiver button or the or button twice to return to your initial caller If you wish to end the conversation with the third person only ask the person to hang up or press the receiver or the FLASH or LINK button on your telephone again NOTE With the exception of the person who initiated the call the parties in the three way call may hang up at any time without interrupting the communication If the person who initiated the call hangs up this ends the Three way Call Using Three Way Calling cancels Call Waiting and Visual Call Waiting during the conversation These features will be restored as soon as the Three way Call ends Long distance charges may apply to Three Way Calls made to parties outside your local calling zone as would be the case if you were to call them directly 1 2 9 PERSONALIZED RINGTONE With the Personalized Ringtone option you can add a number to your res
24. r and name of the person trying to reach you before you answer the Call Call Display requires a telephone with a display screen If Confidential name or Confidential number appears on the display screen this means the caller has intentionally blocked the display of his or her name or number In the case of calls made from public or company phones operator assisted calls or calls originating from overseas or from certain networks or cell phones the name or number may not display correctly 10 Also if you activate the Call Forwarding option to forward your calls to another number calls made to that phone will not be displayed on the screen of your device 1 2 4 TV CALLER ID See who s calling on your TV screen even before the phone starts to ring name and number display when information is available What s more you can access a log of past calls and manage your illico Caller ID options on channel 902 To enjoy this optional feature your subscription must include the Caller ID option and illico Digital TV and you must have a compatible digital terminal To activate this feature call 1 888 433 6876 1 2 5 CALL WAITING The Call Waiting feature lets you know when another person is trying to reach you when you are already on the phone A brief tone alerts you to another incoming call when the line is busy If you want to answer a call while you are already on the phone you have three options END THE CURREN
25. rnet service To activate this feature dial 1 888 433 6876 1 2 1 VOICEMAIL CONTINUED F REMOTE ACCESS NUMBERS REGION ACCESS NUMBER NI TTT 418 212 6666 Ie bnti G 819 390 6666 ESEOUMIINSH ete ne een 581 322 6667 SEI Ca UR ers ae acter are tensioner angen 819 503 6666 Giga ype ee ee T rere 450 574 6666 Haute RNE oe T 581 642 6667 Eles 0 2 450 960 6666 LE BIVEVCIEIOU OE n 418 519 6666 Fae Mall a eee meee earner nen 418 620 6666 MaK A 819 892 6666 M IE HIST 819 203 6666 Montmany a 418 206 6666 Montreal aa TTT E E E TR 514 380 6666 Quebec m ere aa A AA 418 380 6666 ieee ITR 418 292 6666 SENSN EV TTT 418 612 6666 STT a 418 307 6666 Same ENC HIANE MG oscccscccococososocesoassoonsbeo0a6be 450 484 6666 Sallie ier 450 553 6666 SBalnt ROCh 0es AUulInaigs 418 919 6666 Saint Mite ARE tetera ate tater tae 418 716 6666 Saint Jean sur Richelieu sse ee eee 450 515 6666 SISI Q aT clai lt ee ernnn nnn 819 575 6666 SOREA ten rae reece cree cen aca Be Bee Be Dae 450 551 6666 RAC OWSSa Ceres ree enna RT 418 980 6666 TINEORGE Gae 418 305 6666 TIRGIS IRIMIGIF GS scccsssasconenosccoscseoconseonocenascnee 819 601 6666 STT GTGT TTT 450 854 6666 TEST VIG ete oe acento as 819 980 6666 1 2 2 VOICEMAIL PLUS Voicemail Plus gives you greater message storage capacity 50 ten minute messages and allows you to screen incoming calls to access your voicemail free of charge from anywhere in Canada and the United States and to send messages to a
26. s number e lf the line is busy you will hear a message offering to monitor the line for 30 minutes and let you know when itis free As soon as the line becomes free you will hear a distinctive ringtone You just need to pick up the handset and the system will automatically dial the number e To cancel Last Call Return pick up the handset and dial x 8 9 You will hear a message confirming that the feature has been disabled Q NOTE e f you have requested more than one last caller s number the feature will alert you when each one of the lines becomes free Unless you subscribe to Call Display you will not know which of your callers lines is free because redialing is automatic 15 1 2 11 BUSY CALL RETURN GGG Busy Call Return automatically calls back a busy line for 30 minutes As soon as the line becomes free you will hear a distinctive ringtone TO USE BUSY CALL RETURN e lf you hear a busy signal after dialing a number hang up e Pick up the handset dial 6 6 and hang up again The line will be monitored for the next 30 minutes e As soon as the line becomes free you will hear a distinctive ringtone Pick up the handset and the system will automatically dial the number for you e To cancel Busy Call Return pick up the handset and dial x 8 9 A message will confirm that the feature has been disabled 1 2 12 CALL SCREEN A PHONE NUMBER BLOCKING This feature allows you to block incoming calls from unwanted c
27. sy to Voicemail feature dial 9 0 When you hear the dial tone hang up e To disable your the Call Forward Busy to Voicemail feature dial HDA When you hear the dial tone hang up If the problem persists please contact one of our Technical Support agents at 1 877 380 2611 QUESTION 7 One of my telephone jacks doesn t work What should I do e f only one of your jacks doesn t work try connecting another telephone or telephone cable to see if the problem is due to your telephone or the jack Please note that the telephone wiring inside your home is your responsibility e Have the jack checked or contact one of our Technical Support agents at 1 877 380 2611 to make an appointment with a technician Please note that additional charges may apply if a technician makes a service call to your home IF YOU HAVE ANY OTHER QUESTIONS PLEASE CONTACT US TOLL FREE AT 1 888 433 6876 30
28. wers the call Two beeps followed by the dial tone will confirm the change The default setting is four 4 rings If you choose zero 0 rings all calls will be immediately forwarded to your voice mailbox without your telephone ringing even once Great for when you want to take a nap Dial x 9 3 After two beeps hang up Dial x 9 2 After two beeps hang up Dial x 9 1 After two beeps hang up To reactivate Voicemail dial 9 0 After two beeps hang up 1 2 1 VOICEMAIL CONTINUED D ACCESSING YOUR VOICEMAIL FROM HOME Dial x 9 8 then enter your password AWAY FROM HOME Dial your telephone number Press 1 as soon as you hear your greeting message then follow the instructions WHEN AWAY FROM HOME Dial your Voicemail access number and follow the instructions WITHOUT MAKING YOUR Then dial your 10 digit telephone number and enter your password TELEPHONE RING VIEW THE LIST OF REMOTE ACCESS NUMBERS ON THE OPPOSITE PAGE OR GO TO videotron com support access voicemail messages E VOICEMAILS BY EMAIL This feature allows you to receive your voicemails by email The messages left in your voice mailbox will also be forwarded to your Videotron mailbox in the form of audio attachments wav Simply open the attachment to hear the message as you would on the phone To use this feature you must be subscribed to Videotron s Voicemail service and Videotron s residential Inte
29. y 4 2 DIRECTORY ASSISTANCE 000 To find a telephone number in Canada the United States or elsewhere in the world you can call our directory assistance service Your account will be charged on a per use basis For directory assistance dial ADDA 4 3 OPERATOR ASSISTANCE Q If you need help to place a call our operators can assist you 24 hours a day 7 days a week Just dial 0 Several features are available including person to person calls third party billing and assisted calls Charges apply Note that operator assisted calls cost more than direct dialed long distance calls el ec 4 4 RELAY SERVICE FOR THE HEARING OR SPEECH IMPAIRED 9699 A BY TELEPHONE 711 This service provides assistance to customers who use a telecommunications device for the deaf TDD a teletypewriter or other type of specialized device to place or receive calls A hearing person who wishes to contact someone who is hearing or speech impaired via the relay service can do so by dialing the toll free number 1 855 888 8080 There is no charge for local calls For more information visit videotron com accessibility B ONLINE This service allows you to make or receive calls relayed as text using your personal computer or mobile device To subscribe to this service you need to fill out the form available at videotron com iprelay 5 1 MAINTENANCE PLAN Your home s inside telephone wiring isn t immune to wear and tear accidents or damage H
Download Pdf Manuals
Related Search