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IP PBX GLIDERVOX ZX-30x User`s Manual

1. Analog Voip Trunks Peer Analog lines are attached to analog interfaces of the PBX List of Trunk using FXO cards Voice over Eytensions IP VoIP connections are ech Add Trunk A inian provided by an Internet Telephony Trunk ITSP Trunks tune e Provider Type n eer ve Inbound Control e vpe Protocol SIP v Analog Trunk DialPlan default Advanced Custom Trunk Retter E Status C Peer Host dyndns or System Without Authentication Username test Password sesse Add Dial Rule In Dial Rules gt add a new calling rule as below Dial Rules Activate Changes Logout Dialing Rules Ex If the Routes dw ah Ba number begins with 256 and followed by 7 digits or more runK Outbound Routes Inbound Control List of Dial Rules Cz CL Rule Name Out_VoIP Place this call through Custom VoIP Now we have added a new calling rule Out VolP in the DialPlan1 As we can see from the Out_VoIP dialing rule all numbers start with O will be cut the first one digits 0 and sent to my sip service provider The Out GS M isin the same DialPlan1 Si nce we ha ve added this dial plan to the extensions in above we don t need to add dial plan again So when we have added two calling rules any call start with 9 will be route to GSM and call starts with O will be route to VoIP Failover None X PIN Set TI Dialing Rules rte number begins with 0 and followed by M
2. Delete Music on hold Music on Ringback Call Parking DISA Follow Me Paging and Intercom Time Based Rules List of DISA DISA name are listed in the table 6 New DISA Create anew DISA 28 www vaidsys ru Systems Add a Disa x DISA Name PIN Without PIN I Response Timeout s 5 Digit Timeouts 3 Extension for this Disa Option Allow Outbound Route Select DialPlan DialPlani e DISA Name Set a name for DISA PIN Set a password for DISA Response Timeout s Set effective time for inputing a password Digit Timeout s After you input the right password the interval betwee n digits that you need dial Extension for this DISA Option Set a number connect DISA Select DialPlan 7 8 Follow Me Basic Inbound Control Advanced Options Voicemail Conferencing Music on hold Music on Ringback Call Parking DISA Follow Me Paging and Intercom Time Based Rules Status System Select your DialPlan for calling out Saved Successfull Activate Changes Logout Destinations Set your Follow Me followme numbers with fixed format List of Follow Me enumber gt amp lt number lt ringtime gt S No Extensions State Forward No Options e for example z 809 10 1 804 BN 806 810 10 806 amp 803 20 9013542125751 30 New Follaw Me List of Follow Me Call Forward extensions are listed in the table New Follow Me Create a new Call Forward 29 www va
3. 53 GE 88 0 KB 7 87 MB Run the TFTP server you will see below KE Titpa32 by Ph Jounin Curent Directory DASA Update Server interfaces Et 621 71 hoa Cir Thtp Server Tip Client DHCP Serve syslog server Browse Curent Action Listening on port 69 Settings Hep Enter the configuration page then upgrading page ulmage md5 192 1 68 1 71 Enter The Package Name hereby its Enter TFTP Server IP address hereby its After done click Update to update then the system will reboot automatically Note the upgrading will set your system as default please make backup before you do it 39 www vaidsys ru Systems Chapter10 Operating Instruction 10 1 How to link the ZX30x IP PBX to the interwork 10 1 1 IP PBX behind the Router If your of fice access the public network with router you can put the IPPBX behind the router You should connect the Wan port of the IPPBX to the Lan ports of the router and you also can connect HU B or Switch to the Lan ports of the IPPBX to let some PC or IP Phone to access the public network ADSL Modem ZP302 IP Phone 10 1 2 IP PBX behind the Modem If you have the public IP and want the IPPBX a ccess the public network directly without router then you should c onnect the Wan port of the IPPBX to the public network and connect HUB or Switch to the Lan ports of the IPPBX to let your PC access the public network If you want to access the
4. 804 User4 SIP 808 User8 SIP 809 User9 SIP 810 User10 SIP 811 Useri i SIP 812 User12 Ring Group Members Available Channels Extension for this ring group Option Ring each all for these many seconds 20 If not answered C Goto an Extension C Goto an Extension Voicemail Goto a RingGroup Goto an IVR menu C HangUp IVR working time save CH Name the ring group tech Choose the group members whose extensions are 801 802 803 804 goto an IVR menu if the ringroup no answer 48 www vaidsys ru Systems if no answered choose goto IVR working time Click Save button Set IVR IVR Inbound Control Inbound Routes IVR IVR Prompts IVR working tume IVR closed time Ring Groups Advanced Status i Activate Changes Logout Move the mouse over to a field to see tooltips IVR Setting Name working time Extension Welcome Massage Please Select welcome v Dial other Extensions Keypress Events Key Action e m Goto Extension e 801 e Goto Extension 802 sl Disabled Disabled Disabled Disabled Disabled Disabled Disabled CH tech e D gt lalalalela 4 gt ZS WD OO AJ Oh um b OM r Save Last Select IVR working time Set welcome massage is Welcome Set keypress Events Dial 0 go to extension 805 Dial 1
5. Caller ID Destination Date Options Monitor List 1 810 804 2010 08 24 15 00 03 Call Logs Register Status System Info Network Settings System This web page will display Monitor info for each extension 8 2 Call Logs Activate Changes Logout Call Logs water Start Date Jul 26 2010 Field CallerID Ea Inbound Control End Date Jul 27 e 2010 e Advanced Call Start Caller ID Destination Duration sec Disposition Status Call Logs Register Status System Info System No log messages found No log messages found This web page will display call logs Download download the call logs file Delete delete the call logs file 33 www vaidsys ru Systems 8 3 Register Status In this page you can check SIP IAX Users and Trunks Status Activate Changes Logout Home Register Status Zeg SIP Users Status IAX2 Users Status SIP Trunks Status TAX2 Trunks Status Inbound Control SIP Users Status Advanced Name username Host Dyn Net ACL Bort Status Status 830 Unspecified D D UNKNOWN S gt 329 Unspecified D D UNKNOWN Call Logs 628 Unspecified D o UNKNOWN Register Status 827 Unspecified D D UNKNOWN z 826 Unspecified D D UNKNOWN aystem Into 825 Unspecified D o UNKNOWN System 624 Unspecified D 0 UNKNOWN 823 Unspecified D D UNKNOWN 822 Unspecified D D UNKNOWN 821 Unspecified D D UNKNOWN 20 Unspecified D g UNKNOWN 819 Unspecified D g UNKNOWN 818 Unspecified
6. D g UNKNOWN 817 Unspecified D D UNKNOWN 616 Unspecified D D UNKNOWN 615 Unspecified D D UNKNOWN 614 Unspecified D g UNKNOWN 815 Unspecified D D UNKNOWN 812 Unspecified D D UNKNOWN sil Unspecified D D UNKNOWN 810 Unspecified D g UNKNOWN 809 Unspecified D g UNKNOWN 808 Unspecified D 0 UNKNOWN 607 Unspecified D g UNKNOWN 606 Unspecified D D UNKNOWN 605 Unspecified D D UNKNOWN 604 Unspecified D H UNKNOWN 603 Unspecified D 0 UNKNOWN 602 Unspecified D g UNKNOWN 601 Unspecified D H UNKNOWN 30 sip peers Monitored 0 online 30 offline Unmonitored D online D offline 8 4 System Info In this page it will display nonce system info Activate Changes Logout Move the mouse over to a field to see tooltips System Information Fz G l Resources Inbound Control Linux IP PBX 2 6 22 18 7 6 Uptime 18 06 54 up 2 days 8 58 Register Status Load Average 0 09 0 14 D ii System Info Firmware Version System v1 0 Server Date amp TimeZone Wed 02 Jun 2010 18 06 54 0400 Refresh Hostname IPPBX fi 34 www vaidsys ru Systems Chapter9 Sy stem Management 9 1 Network and Country On this page you can set WAN LAN interface information and the country of Tone Zone Activate Changes Logout Network amp Country Settings DNS Specify a nameserver to resolve domain names Basic WAN Port Setup Inbound Control oS IP Assign Static e Advanced Hostname I
7. IP PBX and connect to each other rather than use the Port Forwarding in the router 10 9 How to resolve problems about hearing only on one side If your IPPBX behind the Router you should bu ild a IP Address Map to resolve this problem as follow Management gt Show Advanced Options gt Global SIP Settings Global SIP Settings e gt NAT Support 56 www vaidsys ru Systems NAT Support Extern Ip Extern Host Extern Refresh Local Network Address NAT mode M Allow RTP Reinvite M Extern IP Replace with your external IP address this your public IP or domain Extern Host Replace with your external IP address this your public IP or domain Extern Refresh Set time for fresh default 10 Local Network Address Replace with your local network address and mask NAT mode If your IPPBX behind the Router set default yes 57 www vaidsys ru Systems Chapter11 How to use Skype account in ZX30x 11 1 Register for Skype Manager 1 V isit skype com business and click Skype Manager E kandhah KKK nger T ee ees Sel H Skype Manager 2 Complete the on screen instructions to register for Skype Manage r You can eith er use your e xisting personal a ccount or create a new one spec ifically for your Skype Manager 7 Please bear in mind that the account you use to r egister will b e used to administer products and credit thro ughout your business We therefor e recommen d that you create a new Skype acc
8. Set Dial Rule inZX30xA all calls start with 8 will be sent to ZX30xB 53 www vaidsys ru Systems Rule Name Call_2X Place this call through Peer ZX Failover None PIN Set Dialing Rules 1f the number begins with 8 followed by M more than 1 define a custom pattern and digits Delete 0 digits from the front and auto add digit Step 6 Set the user 801 and Dial Plan inZX30xB before dialing Extensions Setting Extension 801 Name Userl Password 801 Caller ID 801 VM Password 801 E mail Analog Phone Dial Plan Active the change and apply the test sl EN DialPlani DialPlan1 Use 601 to dial 801 and you can see 801 will ring and you can pick up the calls 10 8 How to link two IPPBX in different network The generally environment for two ZX30x in different location is two the ZX30x IP PBX are both in the internet and using the public IP WAN Wide Area Network h IAX TRUNK WAN IP 218 200 12 1 WAN IP 210 121 11 5 LAN IP 192 168 10 1 LAN IP 192 168 10 1 E Extension 601 Extension 801 IP 192 168 10 2 IP 192 168 10 2 The configuration is same with abo ve guide 10 7 Link two 22 30x IP pbx in the same network but use the public IP address as the HOST settings like the bellow In the page Trunks of ZX30xB gt Add a Trunk 54 www vaidsys ru systems Description Cal ZX Provider Type Protocol IAX e C Analog Trunk DialPlan default CG Custom Trunk Re
9. Then click Activate Changes Made the change active for the current configuration 10 7 How to link two ZX30x IPPBX in the same network We start from linking two the IP PBX in the same network and then try to expand to different network Below is the structure of how to link two IPPBX in the same LAN 51 www vaidsys ru Systems LAN Local Area Network IAX TRUNK ZX50 A ZX50 A IP 192 168 1 100 IP 192 168 1 200 Extension 601 Extension 801 IP 192 168 1 61 IP 192 168 1 81 Register the ZX30xA as an peer in ZX30xB via IAX2 trunk so the extensions inZX30xA can make calls to ZX30xB s extensions via this special trunk In above structure 1 ZP302A registers ZX30x A as an extension 601 2 ZP302B registers to ZX30xB as an extension 801 3 All the extensions under ZX30x Aare in the format 6XX 4 All the extensions under ZX30xB are in the format BKK 5 Extensions under ZX30xA can make calls to extension under ZX30xB use format BKK 6 Extensions under ZX30xB can make calls to extension ZX 30x A use format 6XX Step 1 Set up a peer 699 inZX30xA In the page Trunks Add a Trunk Add Trunk x Peer Name 2x30 Provider Type Protocol IAX e Analog Trunk DialPlan default Custom Trunk Host dynamic e Peer Without Authentication Username 699 Password ese Peer Name ZX30xB Peer Username 699 Account of this Peer Password 699 IAX2 Log on password Advance Options Select IAX protocol
10. able to create an analog service provi der if you don ot have any analog port s available Custom Trunk The Custom VoIP option allows you to create a custom VoIP definition To create the custom VoIP provider definition you will need to complete the following Description Provider Type Protocol SIP Analog Trunk DialPlan default Custom Trunk Register I f Peer Host Without Authentication Username Password Description The description should be used as the name of the custom VoIP definition Protocol Specify either a IAX or SIP protocol e DialPlan Select a DialPlan for this trunk Register Enable Disable server register Registering is not required for all providers www vaidsys ru Systems Host The IP address of your service provider Username The user name associated with your provider account Password The password associated with your provider account e Without Authentication if you connect to Voip server without Authentication pls selected this Peer The Peer option allows you to create a custom VoIP Peer Add Trunk x Peer Name Provider Type Protocol SIP e Analog Trunk DialPlan default Ei Trunk Host dynamic f VoIP Trunk NAT Si Peer i Nge Without Authentication Username Password PeerName_ Defines a peer name for this peer Protocol Specify either a IAX or SIP protocol e DialPlan Select a DialPlan for this peer Host dynamic hostname IP Add
11. af Recorded Voices Inbound Control SNo Name Optons Inbound Routes i LS IVR Record a new Voice IVR Prompts File Name welcome Ring Groups Advanced Extension used for recording 801 Userl v Status Hecord System Set the record name is Welcome Activate Changes Logout Extension used for recording Select a device through which this voice menu will be recorded 47 www vaidsys ru Click Record button Then the extension 801 will ring Pick up the phone record Welcome message Then hangup and finish the record Use the same way to record Closing message IVR Prompts Record Voices For Custom IVR Systems Choose a extension used for recording here we use EXT 801 Activate Changes Logout Move the mouse over to a Basic Inbound Control Inbound Routes IVR IVR Prompts Ring Groups Advanced Status System Add a Ring Group 1 closed agsm 2 welcome gsm List of Recorded voices S No Name Options Record Again Hay Ring Group gt New Ring Group k Ring Groups field to see tooltips Activate Changes Logout Goto an IVR menu Select TE Inbound Control Inbound Routes IVR IVR Prompts Ring Groups Status f System Example ee ia Zi ed In Add Ring Group Name tech Strategy Ring all X SIP 801 User SIP 805 User5 SIP 802 User2 SIP 806 User6 FE SIP 803 User SIP 807 User SIP
12. are listed in the table Add Monitor Create a new Monitor 31 www vaidsys ru Add Monitor x Extension 810 e Monitor Time Always Monitor Start Time 09 sr 00 End Time 17 sr 30 Start Day Mon e End Day Fri Monitor Settings Inbound Record M Outbound Record M Extension Select a Monitoring extension Monitoring Time Set always Monitor or select a Monitoring time Monitoring Settings Set inbound record and outbound record 7 11 Time Based Rules Activate Changes Logout Move the mouse over to a field to see tooltips Time Based Rules List of Ring Groups Inbound Control SNo RuleName Options 1 In Se i Voicemail Rule Name Incoming Ex July4 Conferencing Time amp Date Conditions Stat Te 09 e D I End time 27 12 30 Saray Mon Endy PN Call Parking Start Date 01 v EndDate 31 v Start Month January v End Month December e Destination Follow Me A if time matches VoiceMenu working time e Paging and Intercom if time did not match VoiceMenu closed time Time Based Rules soe a On this page Define call routing rules based on date and time 32 www vaidsys ru Systems Chapter8 Status Display 8 1 Monitor List Activate Changes Logout Move the mouse over toa Monitor field to see tooltips pas Extension 804 X Inbound Control Date Aug 24 2010 Go List of Monitoring File S No
13. e humidity 10 80 no dew Power AC 100 240V 5 Packing List IPPBX 1 Unit GSM Antennas 4 Unit Power Adapter 1 Unit www vaidsys ru Systems 3 4 Default configuration WAN port IP address http 192 168 1 100 9999 LAN port IP address http 192 168 10 100 9999 LAN port super IP 169 254 1 254 255 255 0 0 Web GUI username admin Web GUI password admin ee SYS 3 5 Default Feature Key 1 Press 11 Playback the IP Address of WAN port 2 Press 12 Playback the IP Address of LAN port 3 Press 600 Get into the Voicemail Box 4 Press 900 Get into the Meeting 5 Press Blind Transfer 6 Press 2 Attended Transfer 7 Press Disconnect Call www vaidsys ru Systems Chapter4 Login in Home Page After connecting the IP PBX tothe local area network Launch the web browseron a computer which is in this local area network Enter the IP address for the system W AN port IP address http 192 168 1 100 9999 LAN port IP address http 192 168 10 100 9999 The start web page will appear like this Language EET Logi Please login Enter Username and Password default username is admin password is admin set Language then click login Once the login is successful the home page will be display Noted you have to add a network segment same with the WAN ports if your PC is not at 192 168 1 XXX Activate Changes Logout Move the mouse over to a Home Home field to see t
14. go to extension 806 Dial 2 go to ringgroup tech Click Save button IVR IVR Menu IVR wong time Inbound Control Inbound Routes IVR IVR Prompts Ring Groups Advanced Status System New f petete Then set IVR closed time Activate Changes Logout Move the mouse over to a field to see tooltips IVR Setting Name closed time Extension Welcome Massage Please Select closed v l Dial other Extensions Keypress Events Key Action e 0 Goto Extension e 801 v GN 1 Disabled v 2 Disabled D 3 Disabled X 4 A Disabled 4 5 Dee F 6 Disabled D 7 Disabled e 8 Disabled e 9 Disabled z 3 ie ee 49 www vaidsys ru Systems Set welcome massage is Closing Add a Time Rule Time Based Rules gt New Time Rule Activate Changes Logout Time Based Rules Move the mouse over toa field to see tooltips List of Ring Groups Inbound Control S No RuleName Ces 1 Ti d Edit Time Rule Si 4 Conferencing Time amp Date Conditions Music on hold Start Time 09 00 se End Time 17 v 30 e Music on Ringback Start Day Mon End Day Fi Start Date 01 v End Date 31 Call Parking ES E ra sana MA Destination if time matches VoiceMenu working time e if ime did not match VoiceMenu closed time v Time Based Rules Status Cancel System Set a Rule Name eg incoming Set the Time amp Date Conditions If tim
15. in this field Fromdomain Sets default from domain in SIP messages when acting as a SIP client Fromuser Sets default from user in SIP messages when acting as a SIP client Contact Specifies a primary extension for call routing 5 3 Outbound Routers The Dial Rules tab on the le ft toolbar allows you to u se basic p attern matching to differentiate outbound calls and route them accordingly create different DialPlan Activate Changes Logout Home ET Outbound Routes Ex Delete 1 digits from the front and prepend 256 before i dialing Bask List of DialPlans Extensions papa EZ Trunks Outbound Routes List of Dial Rules dd a Dial Rule S No RuleName Dial Pattern Call Using Options satis 1 Call GSM oe with 9 and followed by more than 3 Ports 1 3 Edit Delete Click on Add a Dial Rule to define a new DialPlan The following dialog will be displayed www vaidsys ru Systems Activate Changes Logout Ex Delete 1 digits from the Outbound Routes front and prepend 256 before List of DialPlans il DialPlani Mew Outbound Routes Inbound Control List of Dial Rules Advanced S No Ri X ns Status 1 CG Rule Name Call_GSM System Place this call through Ports 1 3 D e EE Dialing Rules 1f the number begins with 9 and followed by M morethan 3 digits define a custom pattern Delete 1 digits from the front and auto add digit before dialing A DialPlan is comprised of the following items Rule Name Set a ru
16. 3 Allocate Skype Credit to the SIP Profile 0 0 cece ccccceeeeseeeeeeseeeeeeeseeeeseeees 59 11 4 Configure your Skype for SIP certified PBX for outbound calls 4 60 11 5 Make an outbound call ccc cecccecceeccsecceeceeeseeeceeecsecaueceeecuesaueceeeseesnansaensaes 61 11 6 Configure your Skype for SIP certified PBX for inbound calling 00 00nn0ana0nn 61 11 7 Set up a business account to test inbound calls from people with Skype 61 11 8 Make a test inbound Call from Skype saa aaa aana a aana a aana aana een aane neran 62 11 9 Assign an Online Number to receive calls from landlines and mobile phones 62 11 10 Make a test inbound call from a landline or mobile phone s oonennonnonnennennennen 62 www vaidsys ru Systems Chapter1 Brief Introduction Thank you for your pur chasing the ZX30x series of IP PBX The all in one ZX30x IP PBX can not only pro vide th e traditional basic PBX features call hol d call forwa rding call waiting and so on as we Il as enhanc ed features such as visual voice m_ ail music on hold and auto attendant In addition the ZX30x IP PBX supports innovative functionality like private VoIP networking remote access superior VoIP voice qu ality with ad vanced audio processing and the revolutionary ability to trav erse a NAT and firewall With VolP solutions SMEs can quickly deploy V olP networks to connect multiple bra nch locations over the Internet without t
17. 68 1 83 IP 192 168 1 84 Add Analog Trunk Trunks gt Add a Trunk 43 www vaidsys ru Systems Activate Changes Logout Trunk Lines Individual lines of the PBX Ex Analog Port 3 The ge Trunks Lines Analog Port 1 Inbound Control Provider Type 4 Analog Port 3 Analog Trunk Analog Port 5 Advanced Custom t nk l Analog Port 6 Status C Peer system Add Outbound Routers In Outbound Routers gt add a Dial rule as below Dial Rules Activate Changes Logout Outbound Routes Ex Delete I digits from the Leg front and prepend 256 befor dialing Basic List of DialPlans DialPlani e Delete BS aan Outbound Routes List of Dial Rules Place this call through Ports 13 e Failover None v PIN Set TI Dialing Rules 1f the number begins with 9 and followed by M morethan 3 digits define a custom pattern Delete 1 digits from the front and auto add digit before dialing _ Cancel We have now added a Dial rule OUT GSM in the DialPlan1 As we can see from the dialing rule of OUT GSM all numbers start with 9 will be cut the first digit 9 and sent to GSM port1 or port3 Choose Dial Plan for extensions On the User page edit the extensions to choose DialPlan1 44 www vaidsys ru Home Extension Configuration Extensions Systems Activate Changes Logout Analog Phone If this user is attached to an analog port on the sys
18. Disabled D J 5 Disabled 6 Disabled 7 Disabled id 8 Disabled D 9 Disabled Y A FEET Voice menus are constructed depe nding on your needs Just like your business yo u need to create the solution best suited to your customers Name Set a IVR name Extension Set a IVR connect number Welcome Massage Select a welcome massage voice from record Dial other Extensions Enable Disable allow dial other extensions 6 3 IVR Prompts In the event that one wants to record custom IVR prompts for the IP PBX which can be used in a IVR the Record may be used Activate Changes Logout Home IVR Prompts Record Voices For Custom IVR pa toa Basic List of Recorded voices Inbound Control S No Name Options R ee 1 closed gsm Record Again Play IVR 2 welcome gsm Record Again Play Delete IVR Prompts g Delete www vaidsys ru Systems A list of previously recor ded menus is displayed Here t he user may modify sever a options 6 Record Again Clicking this button allows the user to make another attempt at recording and replacing an existing custom sound file e Play Clicking this button brings up a dialog entry box to allow the input of an extension that System will dial and play the prompt over Delete Clicking this button will delete the selected prompt There are two options under Record a new voice Record a new Voice x File Name Extension used for recording File Name This text en
19. GEES SIP IAX Extensions connect with IP Phone Zap Extensions connect with Analog Phone Call Forward Call Hold Call Transfer Call Waiting Caller ID Flexible Dial Plan Ring group Conference Room IVR and Auto attendand Multimedia Music On Hold and Ring Back www vaidsys ru Systems Call Monitoring Video Call DISA setting Call parking Call Paging and intercom Follow me Setting Call Logs check and download Support IP Phone with Key function BLF Busy Lamp Field Static DHCP PPPoE network access System backup and store Set system time manually VPN Client Support N2N DDNS Client Support Dyndns org Codec Negotiation Echo cancelation VAD etc FAX T 38 3 3 Interface amp Panel Here we take ZX30xG4 as the sample to show the interface and the i ndicators at the back and frond panel 1 Back panel 4 GSM Antenna 2 Network Interface RJ45 1 Power port DC 12V 2A 1 Reboot Button 2 Frond Panel www vaidsys ru Systems Status Description Power Status System working System Status System Failed Data exchanging WAN interface Status No Data exchanging Data exchanging LAN Interface Status No Data exchanging Red GSM channel GSM Modules Status FXS channels Analog Modules Status Red FXO channels 3 Hard ware 32bit embedded RISC DSP 1G Onboard Nand Flash 128M Onboard SDRAM 4 envir onmental requirements temperature 10 C 45 C 6 Storage temperature 30 C 65 C
20. Group member from Available channels If the Ring Group no answered you can choose to Goto an Extension Goto an Extension Voicemail Goto a RingGroup Goto an IVR menu HangUp 21 www vaidsys ru Systems Chapter Advanced Configuration 7 1 Options Activate Changes Logout Options Music On Ringback Enable music on ringback Gard aa ah Inbound Control Local Extensions are Varying Gei Options Operator Extension v Global Ring Time Set 30 seconds Voicemail Music On Ringback Conferencing I Allow analog phones to be assigned to multiple extensions I Allow extensions to be AlphaNumeric SIP IAX users Call Parking ng EE Ki Follow Me V Voicemail NAT Paging and Intercom M SIP IT TAX E Call Waiting H 3 Way Calling Status si 1234 VoiceMail Password TT Delete VMail i Local Extensions are Set up the digit of local extensions 6 Operator Extension Set up Operator Extension you can dial O go to the extension at any time Global Ring Time Set Set default each extension ring time Music On Ringback Enable Disable the Music On Ringback function Default Settings for a New User Set up the Default Settings for a New User when You create a new extension will use the configuration 7 2 Voice mail The ZX30x provid es Voice mail for it s end us ers as an optional f eature End users can retrieve their voice mails and change thei r p assword The relationship between the extension and th
21. PFE Eva IP address 192 168 1 72 System Subnet mask 255 255 255 0 Network amp Country Gateway 192 168 1 1 DDNS amp VPN DNS 61 139 2 69 Time Setings Management Sa ps sn Backup IP address 192 168 10 100 Update Subnet mask 255 255 255 0 Country setting Tone Zone CN China e IP Assign you can select STATIC DHCP and PPPoE three mode Tone Zone Set your Country and use the Country Tone 9 2 DDNS amp VPN 9 2 1 DDNS Settings Activate Changes Logout DDNS Settings Domain Set Domain Basic DDNS VPN Inbound Control Advanced Status Dyndns org DDNS System DDNS Enable W Network amp Country Username IP555 DDNS amp VPN Password eccceces Time Settings Domain IP585 dyndns org Management Backup Update On this page you can set DDNS reference 35 www vaidsys ru Systems Notice Now it only supp orts Dyndns org server More other servers you can customize based on your requirement 9 2 2 VPN Settings Activate Changes Logout VPN Settings facet es Set IP that in the Inbound Control VPN Enable Network amp Country Server IP DDNS amp VPN Port Time Settings Local IP Management Username Backup Password Update EA On this page you can set VPN reference Notice Now it only supp orts N2N VPN More other VPN you can customize based on your requirement 9 3Time Settings Activate Changes Logout Time Settings Save Save the settings pami Time Settin
22. Set up outgoing calls 3 Enter the amount of Skype Credit you want to allocate to the SIP Profile and click Add credit 59 www vaidsys ru Profile settings Profile name Profile 5 Calling channels D Outgoing calls Add credit 10 00 Caller ID Set up Caller Incoming calls 400 a number or uy a channel subscription to act Systems Ken Bai on to aCUvate WIS prone 5 re Setup oftacina calls Auto Recharge settings Add credit 4 lf you want to enable auto recharging click on the Auto Recharge settings tab enter the recharge amount and the minimum balance required before recharging then click Save changes 11 4 Configure your Skype for SIP certified PBX for outbound calls In the trunk of our IPPBX setting Provider Type Analog Trunk f Custom Trunk O Peer Description skype Protocol SIP e DialPlan default Register wi Host sip skype com Without Authentication Username 9905000001545 Password 008e8eeeee08 Save Ca Outbound setting of our IPPBX 60 www vaidsys ru Systems Rule Name Skype Place this call through Custom skype x Failover None hd PIN Set f Dialing Rules the number begins with 00 and followed by more than 5 digits define a custom pattern Delete 2 digits from the front and auto add digit before dialing 11 5 Make an outbound call After we have done ab ove in the extension we can dial 00 Countr y Code Cit
23. Step 2 Set up an IAX trunk in ZX30xB to link to ZX30xA via this ZX30x Peer In the page Trunks gt Add a Trunk 52 www vaidsys ru Systems Add Trunk x Provider Type Analog Trunk f Custom Trunk Peer Description Call Ze IAX e default e Protocol DialPlan Register wi Host 197 168 1 100 Without Authentication Username 699 Password ses Step 3 Set Dial Rule inZX30xB all calls start with 6 will be sent to ZX30XA In the page Outbound Routers gt Add a Dial Rule Rule Name Call CN Place this call through Custom Call 7X Failover None e PIN Set Dialing Rules f the number begins with 6 and followed by M more than 1 digits define a custom pattern Delete digits from the front and auto add digit before dialing Save Step 4 Set the user 601 and Dial Plan inZX30xA In the page Extensions gt Dial Plan Extensions Setting Extension Name Password Caller ID VM Password E mail Analog Phone Dial Plan Active the change and apply the test DialPlani DialPlani 601 User 601 601 601 1 Register an IP phone ZP302B to ZX30xB with 801 extension 2 Register an IP phone ZP302A to ZX30XA with 601 extension 3 Use 801 to dial 601 And you can see 601 will ring and you can pick up the calls Above is the way to router ZX30xB s call to ZX30xA Accordingly if you want to call from ZX30xA to ZX30xB continue as follow Step 5
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25. annels oe ee a A eh Mr 08 vi E A ES Ka PRI PRI PRI PRI PRI PRI PRI PRI PRI PRI PRI PRI PRI PRI PRI PRI LU ib 1 A Zi 2 B 24 25 Z Jr A8 OM A PRI PRI PRI PRI PRI PRI PRI PRI PRI PRI PRI PRI PRI PRI PRI Analog Channels JO Ba oe AR FXO FXO FXS FXS Device Info Model No Za A4 System Version v3 0 Run Time 6 min Factory Defaults 63 E1 trunks configuration Home Trunks Basic TFR Extensions ENG Add a Trunk X otions Trunks 1 ations Description Outbound Routes 2 ations Provider Type Lines PI Inbound Control A ype med a Channel 1 Analog TI 1 Channel 2 Advanced ean a Oe VoIP Trunk IT E1 Channel 4 f E i ia pep T E1 Channel 5 T 1 Channel 6 1 E1 Channel 7 T El Channel 8 T Select All
26. arking Follow Me Paging and Intercam Time Based Rules Save Cancel Template Variables t TAB VM_MAILBOX The recipient s extension Sender Name Set the name for sender From Set the from email Subject Set the email title Massage Input the matter in your email 7 3 Conferencing Every co mpany reaches the point of effectively include through three way calling more people as well as project a professional image Conference Room Configuration Conference Number Inbound Control Room Extension 901 Options Conference Password Voicemail Conferencing PIN Code 1232 Admin PIN Code 2345 Conference Options DISA kW Play hold music for first caller Follow Me WV Enable caller menu Paging and Intercom Time Based Rules WM Announce callers Record conference Jh Quiet Mode am The configuration of the conference room and standard features is very straightforward Email Settings VM_NAME Recipient s firstname and lastname VM_DUR The duration of the voicemail message needin g more people on a ca conference bridges allow you to include mail This option defines whether or not voicemails are sent to the Users e mail addresses as attachments Message Dear VM_NAME you have a new voicemail from VM_CALLERID the message time is VM_DUR VM_CALLERID The caller id of the person who left the message VM_MSGNUM The message number in your mailbo
27. bound call from Skype Call the business account s Skype Name you created in step 7 from Skype 11 9 Assign an Online Number to receive calls from landlines and mobile phones 1 C lick View profile next to the name of the SIP Profile to which you want to assign an Online Number 2 C lick Add a number or business account 3 C lick Buy a new number Caller ID Incoming calls Add a number or bUSINESS account You can receWe incoming calls on your SIP Profile via Skype Online Numbers and via Skype busmess accounts When someone calls your Online Number or contacts your business accounton Skype the calls get forwarded to your SIP Profile Add Online Number Add business account Buy anew number 11 10 Make a test inbound call from a landline or mobile phone Call the Online Number associated with the SIP Profile from a landline or mobile phone 62 www vaidsys ru Systems You have now successfully set up Skype for SIP for use with your Skype for SIP certified PBX For more help with setting up and using Skype for SIP please see support skype com or check the skype for sip user guide Appendix A Model with E1 port and 2FXS 2FXO Activate Changes Logout Home Home Move the mouse over to a field to see tooltips Basic System Info Inbound Control i F Network Advance WAN IP 192 168 1 76 Status LAN IF 192 168 10 100 System Storage Flash Total 1016 0M Used 19 6M Ext Disk Total N A Used N A E1 Ch
28. e matches go to working time If time not match go to closed time Click the save button saved the configuration Add a Trunk Trunks gt add a Trunk Activate Changes Logout Move the mouse over to a field to see tooltips Treink List of Trunk Extensions SNo Edit Trunk SCH Trunks e a TF i Lines M Analog Port 1 Cie Outbound Routes 2 an e r M Analog Port 3 Provider Type Inbound Control M Analog Port 5 C Analog Trunk M Analog Port 6 system Custom Trunk C Peer 50 www vaidsys ru Systems Add an incoming router Inbound routers gt add an incoming rule Activate Changes Logout Move the mouse over to a Inbound Routes s field to see tooltips Basic ech gege List of Incoming Call Rules Inbound Control pecs JA z e So Incoming Rule Optione IVR Prompts Ring Groups Advanced Route All Unmatched incoming calls Status from Trunk Ports 1 3 5 6 System Destinatian Incoming Time Based Rule Select Route All Unmatched incoming calls From provider Ports 3 4 To extension incoming Time Based Rule Activate Changes Logout C d Routes Pa paa ae ekan aja Basic List of Incoming Call Rules Inbound Control S No Incoming Rule Options Inbound Routes Route all unmatched incoming calls from provider Ports 1 3 5 6 Delete to Incoming Time Based Rule Edit VR IVR Prompts Ring Groups Advanced Status System
29. e voice mail is established in the User Extension section of the GUI You can configure the voicemail through this page 22 www vaidsys ru 2 1 General Settings Voicemail Configuration Systems Activate Changes Logout Minimum message Time This select box sets the Basic minimum duration of a General SMTP Settings Email Settings voicemail message Messages Inbound Control below this threshold will be automatically deleted Advanced VoiceMail Reference Options ri i Extension for checking messages 600 Voicemail Max greeting seconds 60 Conferencing Direct to Voicemail E Music on hold Dial 0 for Operator Vv Music on Ringback Call Parkina Voice Message Options DISA z Message Format WAV 16 bit Follow Me Maximum messages 100 j per folder Paging and Intercom Max message time 5 minutes Time Based Rules Min message time 1lsecond Status System Playback Options Iw Say message Caller ID Say message duration Iw Play envelope W Allow users to review Standard configuration information is al so present allowing you to confirm th e extension used to check messages as well as general parameters such as the following Extension for Checking Messages Max greeting Seconds With Attach recordings to e mail Dial 0 for Operator This option defines the extension which Users call in order to access their voicemail account this option you specify the maximum amount of time available to
30. eceeeceeseneeeeeceeseneeenesensonesons 40 10 1 How to link the ZX30x IP PBX to the interwork 40 10 1 1 IP PBX behind the ROUteEr c ccccccccccccceecceeeceeeceeeeseeeau esse eeseeeseneeseees 40 10 1 2 IP PBX behind the Modem ccccccccccccesccceecceecsueecau cece cecsuseaueeaeeseeesaaes 40 10 2 How to log in the IP PBX system aaa eaaa eaaa eeeeeeseeeeeeeeeeseeeseeeseeseeesaeeaees 41 10 3 How to make a internal call ccccccccecceeeceecececeeeeeecasecaeeseesagecseeseeeneeseeesas 42 10 4 How to make an outbound call 43 10 4 1 Make Call via GSM trunk sease ewan anae na eaaa a anna anana anane ene anae eaaa n eee 43 10 4 2 Make call via VolP trunk aas sses eaaa eaaa eaaa eaaa aana aana eeseeeeeesseeaeees 45 10 5 How to make an INCOMING call 47 10 6 How to Set an incoming call to IVR based time rule ee ceeece eee eeeeeeeeees 47 10 7 How to link two ZX30x IPPBX in the same network eeeeseceeeeereeeeerrrrnen 51 10 8 How to link two IPPBX in different network ccccceccceeeceeeeeeeeeeeecaeeeeeeesaees 54 10 9 How to resolve problems about hearing only on one side annannanonnannnnnannennn 56 Chapter11 How to use Skype account in ZX30X REENEN 58 11 1 Register for Skype Manager ccccceccceecceeeceeeceeeeeeeeeeeeseeeseeessueeseeeseeeseeeeaes 58 11 2 Create a SIP Profile and buy a Channel Subscription aaa eaaa eaaa aane ran 58 11
31. gister Si e Peer Host 218 200 12 1 Without Authentication Username 699 Password ees The generally environment for two ZPX30x IP PBX in different location and one or both two are both behind router and using the private IP So we need to do port forwarding in the router and make ZX30x IP PBX can reach to each other WAN Wide Area Network IAX TRUNK Step 1 Set port forwarding in the router for ZX30xA For the ZX30xA is behind the router you need to forward the IAX2 port in your router so all the packets received on the router WAN port 210 11 25 127 4569 will be forwarded to the ZX30xA 192 168 1 21 4569 Below is the setting page in a linksys router 55 www vaidsys ru Systems Applications ni 3 Faull j ei A Gaming Setup Security ker Administration Status ge Fonwanding Port Trggeri UPnP Forwarding UPnP Forwarding UPnP Forwarding TCP UDP IP Address Enabled Application Ext Port UPnP Forwarding can be us to sel up public services on FTP 2 zi 132 1681 0 D your network When Uses 1 Pe the internet make certain Teine 23 CH 23 192 168 1 0 LI requests on your network t Router can forward those SMTP 25 CH 25 192 188 1 0 C requests to computers equip s to handle the requests if fo ONS 53 CO 53 192 168 110 E exampie you set the port number BO HTTP to be Mag n e i 69 z631 l0 forwarded to P Address oO ERES z 192 168 1 2 then al HTTP f KANE requests fro
32. gs Inbound Control NTP C Manual Time Set Advanced Status NTP Server pool ntp org System E x Y Time Zone GMT 08 00 Beijing Hong Kong Urumqi e Network amp Country DDNS amp VPN Time Settings Management Backup Update 36 www vaidsys ru Systems 9 3 1 NTP Settings NTP C Manual Time Set NTP Server pool ntp org Time Zone GMT 08 00 Beijing Hong Kong Urumqi NTP Server Specify the NTP server that you wish to use You may type ei ther the domain name or the IP address of the server and it may be either remote or local The default server is pool ntp org Be aware that the PBX needs to be able to access a NTP server in order to function properly Time Zone Select your time zone so that the system will set time base on the time ZONE 9 3 2 Manual Time Settings NTP e Manual Time Set Year Dy eg 2010 Month MM eq 05 Day DD eg 08 Hour HH eg 09 Minute MM eq 30 Synchronize current PC time 6 Synchronize current PC time Click the button the current PC time synchronization 9 4 Management Activate Changes Logout Management Set Voice Language Set s the system language voice Change Password Enter New Password Retype New Password DDNS amp VPN Time Settings Set Language Management ies Set Voice Language English Show Advanced Options Change Password On this p age youcanc hangethe administrator p assword Default pass
33. he need to chang e the current equipment or dial plan By using the ZX30x ID PBX an S ME cant ake advantage of the V olP services provided by the ITSPs Internet T elephony Service Provide rs or traditional telephony services redu ce intra company telephon y expenses a nd allow VolP remote a ccess anywhere via the internet www vaidsys ru Systems Chapter2 Safety Notice Please read the following safety notices before installing or using this IP PBX They are crucial for a safe and reliable operation of the device Please use the external power supply which is included in the package Other power supplies may cause damage to the device affect the performance or induce noise Before using the external power supply in the package please check with residential power voltage Inaccurate power voltage may cause fire and damage Please do not damage the power cord If powercord or plug is impaired do not use it otherwise it may cause fire or electric shock The plug socket combination must be accessible at all times because it serves as the main disconnecting device Do not drop knock or shake it Rough handling can break internal circuit boards Do not install the device in places where there is direct sunlight Also do not place the device on carpets or cushions It may cause fire or breakdown Avoid exposing the device to high temperat ure below 10 C or high humidity Avoid wetting the unit with any liquid Do not attempt to open
34. ic file 26 www vaidsys ru Systems 7 5 Music On Ringback Activate Changes Logout 3 z Move the mouse over to a Music on Ringback field to see tooltips Basic Music On Hold Reference Inbound Control Music music2 e Advanced Voicemail Conferencing Music on hold Music on Ringback Call Parking DISA Follow Me Paging and Intercom Time Based Rules Status System Music Select a music for Music On Ringback Notice You must enable Music On Ringback function In Options Page 7 6 Call Parking Activate Changes Logout Call Parking Preferences Move the mouse over toa field to see tooltips Call Packing Reference Inbound Control Extension to Dial for Parking Calls 7000 What extensions to park calls on 7001 7200 Ex 701 720 Number of seconds a call can be parked for 45 Pickup Extension 8 Pickup Specified Extension 7 Call Parking Disconnect Call Timeout for answer on attended transfer 15 Paging and Intercom Time Based Rules Extension to Dial for Parking Calls Set Call Parking number What extensions to park call on Set the Call Parking get number eg 701 720 Number of seconds a call can be parked for Set the second call time Pickup Extension Set Pickup Extension Pickup Specified Extension Set Pickup Specified Extension Blind Transfer allows unattended or blind transfers It works like this 27 www vaidsys ru Systems While on a conversation with another p ar
35. idsys ru Systems Add a Follow Me x Extension e Ring lasting for 20 seconds Status TI Always Busy TI No answer Set your call forward number Forward a Local Extension Forward a Outside Number Select forward extension Extension Select a need to call forward extension Ring Time Set the extension ring time 6 State Set state of the extension Disable Always Busy No answer Select forward extension Selecta call forward to extension When you select Forward an Outside Number the follow page will be displayed Add a Follow Me x Extension 4 Ring lasting for 20 seconds Status Always Busy No answer Set your call forward number Forward a Local Extension Forward a Outside Number Select DialPlan DialPlani e Set forward outside number Select DialPlan Select a Call forward to outside number using dialingrules 6 Set forward outside number Input a Call forward to outside number Notice This number must be consistent with the corresponding DialPlan 7 9 Paging and Intercom Activate Changes Logout Paging and Intercom Duplex Paging is typically one way for announcements 7 S only Checking this will make List of Paging Groups the paging duplex allowing all Inbound Control e phones in the paging group to Inbound Control S No Paging Group Options be able to talk and be heard Advanced by all This makes it like an Advanced 1 500 Market Edit instant conference Voicema
36. il Conferencing Music on hold Music on Ringback Call Parking Follow Me Paging and Intercom Time Based Rules Status EN 30 www vaidsys ru Systems List of Paging Groups Call Forward extensions are listed in the table Add Paging Group Create a new Call Forward Add Paging Group x Paging Extension Group Description SIP 801 Useri P SIP 605 User E _ SIP 803 User SIP 804 User4 SIP 805 User5 22 SIP 806 User SIP 807 User SIP 808 User S Paging Group Members Device List Duplex L Paging Extension Set a extension for the Paging Group Group Description Provide a descriptive title for this Page Group Paging Group Members Selected Device s in this Page Device List Select Device s to Page Duplex Paging is typically one way for announcements only Checking this will make the paging duplex allowing all phones in the paging group to be able to t alk and be heard by all This makes it like an instant conference 7 10 Monitor Activate Changes Logout Move the mouse over to a Monitoring field to see tooltips List of Monitoring Extension S No Extension Record Time Inbound Outbound Options 1 82i Always Disable Enable Edit 2 810 09 00 17 30 mon fri Enable Enable ED Delete Voicemail Conferencing Music on hold Music on Ringback Monitor Time Based Rules Status Network Settings List of Monitoring Extension Monitoring extensions
37. ion support SIP protocol JAK The extension support IAX protocol e Call Waiting The extension support Call Waiting function 3 Way Calling The extension support 3 Way Calling functions 11 www vaidsys ru Systems Pickup Group Select pickup group of the extension 6 Delete VMail If this option is set then voicemails will not be checkable using a Phone Messages will be sent via e mail only Note You need to have an smtp server configured for this functionality Video Call Enable Disable Video support function for this extension Codecs Click here you can set the extension s codec default support alaw ulaw and G 729 5 2 Trunk If you want to make external call you must register with a Trunk in order to connect to the Public Switched Telephone Network PSTN or other VoIP service provider Through the web page you can add a trunk There are three Trunk categories Analog Trunk VoIP Providers Peer Add Trunk x Lines Analog Port 1 Analog Port 3 Analog Port 5 Analog Port 6 Provider Type e Analog Trunk t Custom Trunk Peer Analog Trunk Select the Analog ra dio button to define the analog ports you h ave access toas a service provider This will give you the ab ility to place calls thr ough the IP PBX utilizing analog lines The analog port s available will be di splayed when you select this option Choose one or more anal og ports by selecting their associated checkbox You will not be
38. it Non expert handling to the device could damage it Consult your authorized dealer for help or else it may cause fire electric shock or breakdown Do not use harsh chemicals cleaning solvents or strong detergents to clean it Wipe it with soft cloth that has been slightly dampened in a mild soap and water solution When lightning do not touch power plug or ph one line it may cause an electric shock Do not install this device in an ill ventilated place You are in a situation that could caus e bodily injur y Before you wo rk on any equipment be aware of the hazar ds involved with electric al circuitry and be familiar with standard practices for preventing accidents www vaidsys ru Systems Chapter3 ZX30x Specification 3 1 Apearance amp Model ZX 304 Series IPPBX product line include 2ZX304 A4 ZX308 A8 ZX304 AG4 ZX30 AG42 2X30 G4 so far since they have almost the same software and structure so we will use ZX304 AG42 as the demo unit on this article 3 2 System Features ZX30x se ries of IPPBX is an em bedded ip pbx b ased on industry st andard for Home amp SMEs whichis notonlya PBX but al so as a voice mail Server IVR server conferencing server With excellent echo cancellati on function it can meet most of the customers requirement Up to 30 concurrent calls Above 100 registers Configuration by Web Built in SIP IAX Server Build in Voice Mail Server Codec G 711 Ulaw G 711 Alaw G 726 G 729 GSM
39. le name Place this call through Select a Trunk through which the call should be made Failover Select a trunk Failover PIN Set Set a password when you dial base the Dial rule e Dialing Rules The Dialing Rule gives you the abili ty to use ba sic pattern matching to differentiate calls and route them accordingly For instance if a number begins with 9256 followed by 7 or more digits that would define a call within the state of Alabama If a call began with 9 fol lowed by 7 digits it would be a local call that probably didn t require a long dist ance charge Instead of adding a rule for eve ry extension or phone num ber you ca ll specify the pattern in this rule similar to the example Define a custom pattern Set a custom pattern by yourself Custom Pattem OXxXX define a Basic Pattern Z Any digit from 1 to 9 N Any digit from 2 to 9 X Any digit from Oto 9 Any number of additional digits N Any digit from 2 to 9 Z Any digit from 1 to 9 X Any digit from 0 to 9 Any number of additional digits Example 9ZNXXX mean first number is 9 second number is any digit from 1 to 9 third number is any digit from 2 to and each A is any digit from 0 to 9 The is more Delete This option gives you the opportunity to remove specified digits from the call being dialed and r eplace them with the digits needed to make the call You can also prepend digits to the beginning 15 www vaidsys ru Systems Chapter6 Inbound Co
40. m outside users e ja 0 79 192 168 1 0 LI be forwarded to 192 168 12 is recommended that tha HTTP BO BO 192 168 1199 Le computer use static IP addressa DO 110 110 192 168 10 O S F You may use this function ta NNTP 119 0 119 192 168 1 0 F kna a Web server Dr server via an P Gateway W SNMP 161 O 161 192 166 1 0 L this format Windows XP cat ES used bo configure this throu ssh 2020 22 192 188 1235 e UPnP communication Be sud that you enter a valki F httpl 8080 BU 192 168 1 29 Address You may need to 7 ki establish a static P address C Bo 192 168 1 209 with your ISF in order ka http2 8030 propery run an internet se 192 168 1 21 For added securay WI K IAK2 4569 CO Gei 4569 192 168 1 21 More Step 2 Set up the Provider Host inZX30xB Set up the service provider and calling rule in ZX30 B to make it register to ZX30x A This method is almost the same as above EXCEPT you need to use the 210 11 25 127 as the service provider instead of 192 168 1 21 Step 3 Set port forwarding in the router forZX30xB Use the same method as Step 1 do port forwarding in router B forZX30xB as above Setp4 Link two ZX30x and make calls Accordingly set the 601 users inZX30xA and 801 users in ZX30XB and build the correct dial rules as above you can make calls between two the ZX30x IP PBX Noted You can also apply a DDNS to get one fi xed domain for both 2X30x
41. more than 1 digits define a custom pattern Delete 1 digits from the front and auto add digit before dialing EB EE 46 www vaidsys ru 10 5 How to make an incoming call Add an Incoming call Inbound Routes Basic 1 A1 caving RUE NS Net dafines Inbound Control Please dick on Agoa incoming Rule button Inbound Routes fo add 3 new incoming call mle IVR IVR Prompts Ring Groups Advanced status Route All Unmatched incoming calls from Trunk Ports 1 3 e Destination 7 806 User6 D 807 User7 808 Users 809 User9 810 Useri0 811 Userit 812 User12 813 Useri3 814 Useri4 815 Useri5 816 User16 817 Useri7 818 User18 819 User19 820 User20 822 User22 z 823 User23 824 User24 825 User25 826 User26 827 User27 828 User28 829 User29 830 User30 Select Route All Unmatched incoming calls From provider Port 1 3 Systems Activate Changes Logout Add a Incoming Rule Define a new Rule for handling Incoming calls based on trunk and or the number called To extension 801 User1 here you can select a extension a IVR or others Then if there is incoming call from Port1 or port3 channel the extension 801 will ring 10 6 How to Set an incoming call to IVR based time rule Add record a custom voice Record gt Record a new voice IVR Pr omots Record Yorres For Custom IVR List
42. n Configuration nS ig Multi Frequency mode to be S used is specified here and can Extensions Extensions Setting be changed if necessary The EE default is rfc2833 Extension Name Password Caller ID VM Password E mail Analog Phone No Analog lines detected Dial Plan DialPlani Advance Options l Voicemail Can Reinvite T SIP M IAX I Call Waiting IT 3 Way Calling IT NAT Pickup Group 1 I Delete vMail DTMFMode RFC2832 Video Support Codecs Configure Extensions Setting include Extension The extension is assigned to the defined user Name The full name of the individual assigned to this extension Password The password is used to Extension registered VM Password The password is used to access voicemail for the specified Extension e E mail Set the user s E mail Caller ID Identifies the Caller ID presented when the listed extension dials out Analog Phone A drop down menu is available to identify the analog phone port which this extension will access 6 Dial Plan You can choice dial plan based on the extensions need this option references the Dial Rules option on the left tool bar There are also several advanced extension options available The advanced options establish the connections from the listed extension to ot her s ystems within the IPPBX system server These advanced options include the following Voicemail The extension support voicemail e SIP The extens
43. ntrol 6 1 Inbound Routers 6 1 1 General Settings Activate Changes Logout Move the mouse over to a Inbound Routes field to see tooltips General Zap Channel DIDs VoIP Channel DIDs Inbound Control Inbound Routes List of Incoming Call Rules IVR IVR Prompts Route all unmatched incoming calls from provider Ports 1 2 3 4 5 6 to TimeRule Time Based Rules Edit ung Groups Add an Incummey Fol The same pattern matching logic used for processing outbound calls can also be employed for inbound calls The tw o defaul ts define routing based on whether a n incoming call matches or doesn t match a pattern you define x Route All Unmatched incoming calls e from Trunk Ports 1 3 BA Destination working time IVR Menu M There are only a few options you need to configure Route Make a selection from the drop down list to choose how the calls will be routed You can select from All Unmatched Calls or Calls which Match From Provider Select from the list of providers which you previously configuration To Extension The previously configuration extension which should receive the Call 16 www vaidsys ru Systems 6 1 2 Zap Channel DIDs Saved Successfull 7 Activate Changes Logout Zap Channel DIDs Move the mouse over toa field to see tooltips General Zap Channel DIDs VoIP Channel DIDs Inbound Control Inbound Routes List of Zap Channels i hee eee S No Channel DID Extensi
44. o this kind of option setting page The middle column contains the primary content for each page 41 www vaidsys ru The right column of the user interface c description for any options of the GUI Systems ontains Tooltips This area pr ovides brief The home page is used for logoff Reboot and Factory Defaults Logout Reboot 10 3 How to make a internal call To log out the PBX GUI e Reboot the ZX30x system Factory Defaults Restore all settings to factory default Activate change Made the chang e active for the curr make a configuration change on some page ent configuration after you Making internal calls are the base re quirement for a teleph ony system Below ar e the settings for this usage It is base on ZX30xbut setting is the same in other ZX30x products X lite extension 801 IP 192 168 1 81 AX30X Extension 803 Extension 804 IP 192 168 1 100 IP 192 168 1 83 IP 192 168 1 84 Set User Activate Changes Logout Home z Analog Phone If this user is ERNE Conte ataan attached to an analog port on Basic Cae z the system please choose the KC E Extensions Extensions Setting port number here Extensions D e S Een 802 User2 Extension 801 eed ae AA vi Name Useri Outbound Routes 805 User5 Password 801 Inbound Control a eae Caller ID 801 Advanced 808 User8 VM Password 801 809 User9 E mail Status 810 UseriO 811 Useri1 Analog Phone No Analog lines detected Sy
45. on Options IVR Add Zap Channel This page used to set Zap channel DID Add Zap Channel x Channel DID Extension e Channel Set Inbound Zap channel eg Use channel 1 you should set 1 DID Extension Set a local extension 17 www vaidsys ru Systems 6 1 3 VoIP Channel DIDS Activate Changes Logout VoIP Channel DIDs Move the mouse over to a field to see tooltips Basic General Zap Channel DIDs VoIP Channel DIDs Inbound Control Inbound Routes List of VoIP Channels S No DID Number DID Extension Options IVR Prompts romp 1 85337096 801 Edit Delete Ring Groups Advanced Status System This page used to set Zap channel DID DID Number DID Extension DID Number Set a V olP DID Numb er The value you can se tin adva nced settings of VoIP trunk DID Extension Seta local extension 18 www vaidsys ru Systems 6 2 IVR Interactive Voice Response Through the we b page you can create Interactive Voice Response VR IVR are designed to allow for more efficient routing of calls from incoming callers Activate Changes Logout IVR Move the mouse over toa field to see tooltips IVR Menu IVR Setting Inbound Control IVR closed time Name working time Extension Inbound Routes IVR Welcome Massage Please Select welcome v M Dial other Extensions Key ger bes s 1 Disabled e 2 Disabled gt 3 Disabled q 4
46. ooltips er Pen as Scent EE Flash Total 1016 0M Used 3 8M Ext Disk Total N A Used N A Analog Chancels 1 6 7 8 GSM N A GSM N A FXO FXO FXS FXS Device Info ZX30 IP PBX Model No ZXIDAGA2 System Version v1 0 Run Time 3 min Refresh www vaidsys ru Systems With thePBX GUI you can configure extensions conference voicemail Dial Plan and etc Each page of the GUI has three columns The left column present all the options tab that you can program the system Click the tab to go to setting page of different options The middle column contains the primary content for each page The right column of the user interface contains Tooltips This area provid es brief description for any options of the GUI The home page is used for logout Reboot and Factory Defaults Logout To log out the PBX GUI 6 Reboot Reboot the IP PBX system Factory Defaults Restore all settings to factory default Activate change Made the chang e active for the curr ent configuration after you make a configuration on some page 10 www vaidsys ru Systems Chapter5 Basic Configuration 5 1 Configure Extensions Click the Extension tab and you will see the extensions setting your created users are in this page There are 30 users in your extensions list as default setting you can add new extensions or remove the existing extensions Activate Changes Logout DTMFMode The Dual Tone Extensions Status Extensio
47. ount using your business name 11 2 Create a SIP Profile and buy a Channel Subscription Note You need to be signed into Skype Manager to access the Skype for SIP settings 1 C lick Features in the toolbar manager LA Features ocatons Credit 2 In the Features menu on the left click Skype for SIP 3 C lick Create a new profile 4 Give your SIP Profile a friendly name so it s easier to remember and click on Next Your Profile s registration details including its username and password are displayed Make a note of these details so that you can set up and configure your PBX 58 www vaidsys ru systems Authentication details Please choose the method of authentication needed for your PBX Registration or IP Authentication O SIP User 9904500000154459 Password 4ioxFi Yoqqveg Generale a new passward Skype tor SIP address sip skype com UDP Port op 5 C lick Profile settings 6 C lick Buy a channel subscription to activate this profile 7 Enter the number of channels you require and click Buy now 8 Channel subscriptions are the amoun t of concurrent calls you would like to use with your SIP Profile These channels are charged on a monthly basis 9 If you don t want to make outbound calls with Skype for SIP please proceed to step 6 11 3 Allocate Skype Credit to the SIP Profile 1 Click View profile next to the name of the SIP Profile to which you want to allocate credit 2 C lick
48. public network through Modem then you should use the PPPOE function of the IPPBX and let the IPPBX dial up to connect the public network ADSL Modem ZX 30x Switch or Hub ZP302 IP Phone 40 www vaidsys ru Systems 10 2 How to log in the IP PBX system After connecting the ippbx to the loca area ne twork Launch the web b rowser ona computer that is in this local area n etwork Enter the IP address for the sy stem default Wan port IP address is http 192 168 1 100 9999 Lan port IP address is http 192 168 10 100 9999 The start web page will appear like this Username Password Please login Enter Username and password default username is admin password is admin then click login Once the login is successful the home page will be display Activate Changes Logout Move the mouse overtoa Home Home field to see tooltips Basic System Info Inbound Control r Advanced Network WAN IP 192 168 1 100 LAN IP 192 168 10 100 System y Storage Flash Total 1016 0M Used 3 8M Ext Disk Total N A Used N A Analog Chancels 1 2 3 p 5 6 H B GSM N A GSM N A FXO FXO FXS FXS Device Info ZX30 IP PBX Model No ZXIGAGA2 System Version v1 0 Run Time 3 min Refresh With the PBX GUI you can configure extensions conference voicemail Outbound Routers and etc Each page of the GUI has three columns The left column present all the options tab that you can program the system Click the tab to g
49. r voicemail Port SSL TSL their message before it is saved and can be played back by the owner of the voice mail extension Standard options are presented to you allowing you to discard the message or re record it if you aren t happy with it Activate Changes Logout SMTP Settings Home Voicemail Configuration Password input password of your email General SMTP Settings Email Settings Smtp server Port 25 SSL TSL F M Enable ssmtp Authentication Username Password E EI The IP address or hostname of an SMTP server that your IP PBX may connect to in order to send e mail notifications of your eg mail yourcompany com The port number on which the SMTP server is running generally port 25 Enable use SSL TLS to send secure messages to server Enable SMTP Authentication if your SSMTP server needs Authentication please Username Password enable SSMTP Authentication se t and configure th efo Ilow information input username of your email input password of your email 24 www vaidsys ru 2 3 Email settings Voicemail Configuration Systems Activate Changes Logout Attach recording to e Basic General SMTP Settings Inbound Control Voicemail Conferencing Music on hold Template for Voicemail Emails M Attach recordings to e mail Sender Name IPPBX Server From username mailserver com Subject you ve a voicemail from VM_CALLERID Music on Ringback e Call P
50. record your voicemail greeting Enable Disable send recording file to you email by attachment Callers who are sent to voice mail can press 0 for the operator and be transferred either during the voice mail salutation or after recording the message If this option is not enabled a caller s pressing 0 will be ignored There are several options that can be specified to define the voicemail message in th e system Message Format This option gives you the ability to choose the format in which messages will be mailed Maximum Messages The maximum number of messages per voice mail box is set here Maximum Message Time The maximum duration of a message left by a caller is set here Minimum Message Time The minimum duration of a message is dictated here There are several playback options that can be specified Say Message Caller ID The Say Message Caller ID option reads the caller ID before the voice mail message is played 23 www vaidsys ru Systems 6 Say Message Duration This option identifies exactly how long the message Play Envelop lasted The envelope provides the date time and caller ID related to a voice mail Allow Users to Review This option provides incoming callers the option to review 7 2 2 SMTP settings Inbound Control Voicemail Conferencing Music on hold Music on Ringback Call Parking Follow Me Paging and Intercom Time Based Rules Status System Smtp serve
51. ress NAT Disable Enable the NAT function Without Authentication if you connect to the PBX without Authentication pls selected Username Defines the peer username Password Defines the peer password Once you have added a VoIP Trunk it will appear on the list of Trunk on the Trunk page There is an Options dr op down list asso ciated with each Trunk listing The Optio ns drop down list allows you to edit or delete the Trunk definition as well as further refine the definition by choosing sever al advance options Select eith er Codecs or Advanced to further refine the definition Edit Edit you select the trunk Codecs Codecs provide the ability for your voice to be converted to a digital signal and transmitted across the internet Advanced The following advanced options are available to further refine your trunk Advanced Settings trunkname Insecure very port 5060 caller ID fromdomain 192 168 1 100 fromuser test contact quality yes Trunkname Specify a trunk name if you want to refer to the service provider 13 www vaidsys ru Systems definition as something other than specified in Comment Insecure This option specifies how connects to a service provider host should be handled Valid options are very yes no invite port Default is very Port The register request is sent through the port Default is SIP 5060 IAX 4569 Caller ID The caller ID will be set to the value specified
52. stem chee 5 Gas Dial Plan DialPlan1 814 User14 815 yaks Advance Options tees we vik WV Voicemail l Can Reinvite 818 User18 M SIP M IAX SC e Ge WM Call Waiting W 3 Way Calling 821 User21 NAT Pickup Group e eee bites Delete yMail DIMFMode RFC2833 x er Kees Codecs Configure 826 User26 disallow all sei ebe SZ allow alaw ulaw a729 KEN Ca Em oo There are 30 default users the extensions number are 801 830 Set user Extension is 803 Name Password and Caller ID etc Select Dial Plan is DialPlan1 Set Extension 804 as the same way 42 www vaidsys ru Systems Use a IP Phone based SIP protocol registered with the user Then you can use 803 call 804 successfully 10 4 How to make an outbound call To make an outbound call we need to add a trunk first There are two types of Trunk Analog Ports GSM FXO ports of ZX30x connect to GSM PSTN lines VoIP Trunk SIP or IAX trunk connect to remote SIP IAX server lamu sing ZX30xG4 the port1 4 are configured as GSM ports When a port is configured as GSM FXO port the correspo nding LED shows RED When a port is configured as FXS port the corresponding LED shows GREEN 10 4 1 Make call via GSM trunk You can use the GSM trunking to make outgoing call via your out si line The set up is as per below Connect to N GC GSM PSTN from GSM FXO S SS channels ZX30x 192 4168 1 100 Extension 803 Extension 804 IP 192 1
53. tem please choose the Extensions Setting port number here Extensions 802 User T Extension 801 len 803 User3 Name User A E Ce 804 User4 Outbound Routes 805 Ueerg Password 801 Inbound Control 806 User6 er ID 0 0 807 User Caller ID 801 808 User8 VM Password 801 809 User9 Saat system 811 Userli Analog Phone None 4 System S h asa e Get Dial Plan DialPlan1 814 User14 4 815 User15 Advance Options 816 User16 a 817 User17 M Voicemail l Can Reinvite 818 User18 Iw SIP M TAX ee eee K call Waiting W 3 Way Calling 821 User21 NAT Pickup Group 1 e 822 User22 gt 823 User23 I Delete vMail DTMFMode RFC2833 824 User24 825 User25 4 Codecs Configure 826 User26 827 User27 disallow all 828 User28 D allow alaw ulaw 9g729 KN En BS oi After we have done a bove in the extension we can dial 9 GSM line 10 4 2 Make call via VolP trunk local number to dial out via Via the voip trunking we can dial call via the voip service to reduce our cost when making international calls VoIP Service Provider Connect to GSM PSTN from GSM FXO channels ZX30X 192 168 1 100 router Extension 804 IP 192 168 1 84 Extension 803 IP 192 168 1 83 Add VolP service provider Trunk gt Add a Trunk Add a Custom Trunk 45 www vaidsys ru Systems Activate Changes Logout Trun
54. try box specifies the saved name of the file that is to be recorded Extension Used for Recording This drop down select box allows the user to choose which extension will dial to wait for the user to speak the prompt 6 4 Ring Groups A ring group is a group of users assigned to answer incoming call to a single extension When a caller dials a ring group extension all of the phones of the users in the ring group will ring together the call is answered when any one of the users in the group pick up the call You can configure Ring Groups through the web page Activate Changes Logout Ie 8 Ring Groups New Ring Group Add a new ring group Basic List of Ring Groups Inbound Control S No Ring Group Options IVR Prompts Ring Groups Advanced Status System Define Ring Groups to Dial more than one extension 20 www vaidsys ru systems Add Ring Group x Name Strategy Ring all M SIP 801 Useri SIP 605 User E z SIP 803 User3 SIP 804 User4 SIP S05 User sn SIP 806 User6 SIP S07 User SIP 808 Users Ring Group Members Available Channels Extension for this ring group Option Ring each all for these many seconds 20 If not answered C Goto an Extension C Goto an Extension Voicemail Goto a RingGroup l Goto an IVR menu HangUp Name Set a Ring Group name 6 Strategy There is a drop down list you can choose Ring all or Ring in order 6 Ring Group Members Add Ring
55. ty you dial the bli ndxfer seque nce the system says T ransfer then gi ves you a dial tone while putting the other party on hold You dial the transferee number and t he caller is put through to that number immediately Your line drop s The caller ID displayed to the person receiving the transferred call is exactly the same as the caller ID presented to you Attended Transfer allows attended transfer or s upervised transfer It works like this While on conver sation with another party you dial the atxfer key sequence the system says Transfer then gives you a dial tone while putting the other party on hold You dial the transferee number and talk with the transferee to introduce the call then you can hang up and the ot her party will be connected with the transferee In case the transferee does not want to ans wer the call he sh e simply hangs up and you will be back to your original conversation Press the disonnect key sequence set to by default to return yourself to the original caller Disconnect Call Disconnect the current transfer call for Attended transfer Timeout for answer on attended transfer Set the answer timeout value 7 7 DISA Settings Activate Changes Logout Sarre Extension for this Disa A RES Seas Option If you want this Basic y E DISA to be accessible by List of Disa dialing an extension you can define an extension number Inbound Control S No DISA Name Options for this DISA 1 Test Edit
56. word admin 6 Set Language Set the system language voice And you can also set the advanced options about SIP and Zap protocol in the Show 37 www vaidsys ru Systems Advanced Options list that is useful when you set connect two ippbx in different network 9 5 Backup Activate Changes Logout Move the mouse over toa field to see tooltips Backup Restore Configurations List of Configuration Backups S No Name Date Options i backup1 Jun 03 2010 Network amp Country DDNS amp VPN Time Settings Management Backup Update On this page clicking the Take a Backup button you can backup once configuration 9 6 Upgrade Activate Changes Logout Home Update Enter The Sound File P Name Pls enter the Sound Basic file name that you need Upgrade System Package upload to IVR Prompts Pls Inbound Control use asm format file EZ Network amp Country Upload IVR Prompts Enter The Sound File Name gsm Note Please use gsm format voice file Ge Upload Upload Backup File Enter The Backup File Name Note Don t change the backup file name TFIP Server IP address In this page you can upgrade system package Enter The Package Name Set system package name TFTP Server IP address Set TFTP server IP Unzip the file you download you will get a TFTP server and an upgrading packet DDNS amp VPN 38 www vaidsys ru Systems titpd32 exe ulmage md5 lt p 2010 7 8 11
57. www vaidsys ru Systems IP PBX GLIDERVOX ZX 30x User s Manual V1 2 www vaidsys ru Systems TABLE OF CONTENTS Chapter1 Brief Introduction ccccceeccceeeeeeeeeeeeeeeeeseneceeeeeeeeneceaeceesenesenesenseeasenesanees 3 Chapter2 Safet y Notice ee 4 Chapter3 ZX30x Specification ccc cececeeeeeeceeeceeeeeeeeeeeeneeeneeaseneeeneeeeseneseneseneoeeeones 5 3 1 Apearance amp Model E 5 32 oy lem Fede S ear r DE GANG eee eee 5 3 9 Interace amp P ane sesei E e EE siang a ada ai aT er aana naik 6 3 4 Default configuration E 8 3 5 Default TC 8 Chapter4 Login in Home Page segeeeiebseeeegeteebseree geed 9 Chapter5 Basic Configuration cccccccceeeeeeeeeeeeceeeceneeceeseeneeeeeesaeeeeeseenesenesseeesaees 11 5 1 COMmOUNe EX CNS e EE 11 Sa TONE erate see b aga aaa aa kaang aka eebe 12 Do ORGONA OREK Saananing D A baa A EN Kala a sang BE A GARENG GA baa a a 14 Chapter6 Inbound Control ss5ssseseeneenanaanaennanannanaan enee 16 SN IMDOUNG Ce 16 0 1 1 General de LE 16 EE 17 6 1 3 VOIP Channel DIDS E 18 6 2 IVR Interactive Voice Response nannannsnnnnnnninennrrrrnrsrrnrrrrrrnrrsnrrnrrrrrerrenrnne 19 oo who e In le 19 DA TRIG Er Sisa aaa a a a BEN a aa aka E A an eugene D TAN DN kaa ang SEN aa a E 20 Chapter7 Advanced Configuration cccccccesseseeeeeeeeeeeeeeeeeseeeceneeeneseeeseeeesneseneees 22 GEET ee ER TZ NOIC SNA RE 22 7 2 1 General Ee 23 TED SMIP SOMA S sagawe sasae aa arakan sag
58. x VM_DATE The date and time the message was left ll than it can Activate Changes Logout Move the mouse over toa field to see tooltips 25 www vaidsys ru Systems The conference room use def ault extension 900 but you c an always change it to any extension number you w ant After establishing the exte nsion for the room you n eed to specify the p assword settings for thec onference Assign the PIN Co deusedb y participants to enter the conf erence as well as the Administrator PIN Code used by the moderator of the conference to open the conference room 7 4 Music On Hold Activate Changes Logout Music on Hold Move the mouse over to a field to see tooltips Basic Music On Hold Reference Inbound Control Music musici D Advanced Options MOH Reload Voicemail Conferencing Upload Music File Music on hold e Enter The Music File Name asm Music on Ringback Note Please use gsm format voice file Call Parking TFTP Server IP address DISA V EN A Select Music directory musici v Follow Me Paging and Intercom Time Based Rules Status System List of Music On Hold Display Music On Hold class list Class Set Music On Hold class name Music Select music you can replace music file through the update page Enter The Music File Name Set you want upgrade music file name TFTP Server IP address Set the TFTP server IP Select Music directory Select directory that you want saved mus
59. y Area Code local number to dial out via skype line For example Dial number 00862885337096 will contact our company 11 6 Configure your Skype for SIP certified PBX for inbound calling Inbound Routing of our IPPBX Route All Unmatched incoming calls e from Trunk Custom skype Destination working time IVR Menu Save 11 7 Set up a business accou nt tot est inbound calls from people w ith Skype 1 Create a new business account in Skype Manager For more information on creating a new business account please see the Skype Manager User Guide 2 C lick View profile next to the name of the SIP Profile to which you wa nt to add the business account 3 C lick Add a number or business account A In the Add business account tab enter the newly created business 61 www vaidsys ru systems Caller ID 2 Set up Caller ID Incoming calls Add a number or business account You can receive incoming calls on your SIP Profile via Skye Online Numbers and va Skype business accounts When someone calls your Online Number or contacts your business account on skype the calls get forwarded to your SIP Profile Add Online Number Add business account Add an existing business account Architects Engineering Create a new account Extension number optional O Important If a Skype accountis attached to a SIP Profile it cannot be Used to sign into Skype on your computer or any other device 5 Click Confirm 11 8 Make a test in

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