fica account online user manual
Contents
1. 20 Introduction Welcome to ficaaccount com This user manual has been created to assist you in navigating through the site StoneCastle Cash Management is committed to providing you access to your account 24 7 giving you the most up to date information about your FICA Account You will be able to e View Your Account Activity e Add New Users And Accounts e Prepare Withdrawal Requests e View Daily Breakdown Of Balances By Bank e View Statements This manual was created to simplify your online experience Getting Started Account setup is fast and easy Once your account has been opened and funded you will be sent instructions on how to obtain online access The e mail address that you provided in your account opening documents will be used to provide the necessary information needed to log on The FICA Support Team will perform the initial set up for the designated online Account Administrator and other individuals listed in your account opening documents The Online Account Administrator will have full access to the FICA Account Information including the ability to add or delete users set user access levels and request that additional accounts be linked to the user profiles Note The FICA Support Team will manage all changes to Online Account Administrator s Access Below is a sample e mail that is sent once the FICA Account is set up for online access E mail Message Account Setup Dear FICA Client We ar2. You will be able to either add new users or edit existing users The page will display your accounts 4 Enterthe e mail address of the new user and confirm the e mail address by re typing it 5 Setthe access rights for each user a User access will default to None awaiting the Account Administrator s actions b Ifyou have multiple accounts you can grant different access rights to each account for each individual that you add C There are two levels of access to the FICA Account i View amp Download Form allows the user to initiate withdrawals requests from the FICA Account This access level gives the user the ability to prepare and download a withdrawal request form the form must still be signed by an Authorized ii View only the user can see account information but cannot change user access or initiate withdrawals from the FICA Account 6 Click the Save Changes Button a message will confirm that your changes have been saved 7 Once the new user has been added successfully a confirmation e mail will be sent to that individual acknowledging that they have online access to the FICA Account Edit Users The Online Account Administrator will have the ability to edit the access rights of other users including deleting access Users can have different access to different accounts if necessary Access can be changed for any one account or for all accounts To edit user access 1 Log onto www ficaaccount com 2 Goto the Accou
3. DICA Federally Insured Cash Account FICA ACCOUNT ONLINE USER MANUAL The information contained is for the sole use of StoneCastle Cash Management LLC Clients 2012 TABLE OF CONTENTS WE OCCU NONI RENTE E OO E E 3 CE E a divom to noone ne cased saaece INIMA ov soa DNUS NIME mM EMEN i M MIND MEM IND SS D DE 3 SEITE PS sS STE ETE 3 LOT OI P 4 PSS To so RR ERR TE m 5 Viper T P M 6 Adaing B TE RR ERE LT Tt 6 PAT NYS Cis m 8 Cane P Pas WO 0 Ree ec ce ne e MM EM LM EMI IU iS EDI M E DUI UE 9 RSW O ici tances 10 Navigating Ehe SIE Lisa cds eects cco pe dodenus ati Qa daiwa aw cee n EuIN UNE iieii 11 Account Into Tab usta eR US EpU AM TT CDM REIiMNEAN TU EUM ERE UNITE 12 Summary Statement Monthly FICA Statements eeessseeeeeeeeeenneenenn nnne nennen nnne nnns 14 Detailed Activity Custodial Detail eeseessseeeeeeneennneeenennenennneme nnne nennen nnns 15 Bepo Tree PR E TTE 15 VICI ICM AD OL 16 Withdrawal Reguest POE Gs ceeuisepai ie eei eoe unus p io dus Ges onske nU ues ue ple ndutea eausa xal E ETENA ur Padi e Re EE 17 Penang VIELE WAS d asec taress tiga e t Mini E sat iod I eRen utei tuts 19 doped M E
4. A A 2012 FICA All rights reserved Disclosures Figure 14 Withdrawal Request Withdrawal Request Form 1 Print the Withdrawal Request a Form is to be signed by an Authorized Signer b E mail form to support team stonecastlepartners com or fax to 866 779 8125 for processing 2 You will receive a confirmation e mail that your request has been received 3 Reminder All withdrawals are processed on Mondays If Monday is a holiday your withdrawal will be processed the next following business day Clients will receive funds within two days 17 Account 300 stoneCastle Cash Management Account Name Withdrawal Ref Withdrawal Amount Pending Withdrawals Available Balance Authorized Signature Fax to 1 866 779 8125 or email to supporlLteam m stonecastlepariners com Check this box if you are closing your FICA Account Any residual interest will be send to you separately once the account is officially closed 06 16 PM 02 16 2012 Figure 15 Printed Withdrawal Request 18 Pending Withdrawals 1 Goto the Withdrawals Tab Home Contact Us Change Password Log Out Questions Call Us 1 866 343 5516 ACCOUNT INFO DEPOSITS WITHDRAWALS Withdrawals Pending Withdrawals Pending Withdrawals EDU S Pending Withdrawals Withdrawal Request Available Balance ID Account Request Date 161 2011 06 16 Heed Help Contact Us if you need to close a pending withdrawal please contact
5. This Feature is only available to the Online Account Administrator This feature allows greater flexibility in managing your FICA Account During the initial account set up the FICA Support Team will also set up any users that were designated in your account opening documents However as necessary the online account administrator will be able to add additional users or delete them as necessary Each user will have a unique user name and password and can be granted specific user access privileges To keep it simple the User Name will be the individual s e mail address and a temporary password will be issued to each new user by the FICA Support Team Adding Users 1 The Account Administrator will log on to your FICA Account 2 Goto the Account Info Tab Home ContactUs Change Password Log Out 4 Bm Questions Call Us 1 866 343 5516 HOME ACCOUNT INFO DEPOSITS WITHDRAWALS A t Inf Set the access rights for the user Reset SRL USt Add Edit Account Account Name Download View None User s email to be added Fam Only Account Info Positions StoneCastle Summary Statements Detailed Activity Manage Users Save Changes m 876 S C County 6 521 Wildlife Need Help Contact Us We are here for you Call us at 866 343 5516 or use our simple contact form Contact Us Ow amp 2012 FICA All rights reserved Disclosures Figure 4 Manage Users 3 Click on Manage Users
6. Contact Us L Y 2012 FICA All rights reserved Disclosures Figure 13 Deposits Tab 2 Deposits can be sent on any business day and must be received by the Custodian by 10 30 am EST in order to be allocated to depository banks on the same day All deposits received by the Custodian after 10 30am EST will be processed the next available business day Withdrawals Tab Withdrawals are facilitated once per week on Mondays If Monday is not a business day withdrawals will be done on the next following business day Please note that a withdrawal request can be sent at any time but no later than 10 30am EST on the Monday on which the withdrawal is to be processed 1 Go to the Withdrawal Tab and Click Withdrawal Request 2 The page will display your account number and name and your available balance a Enter the amount of the withdrawal b Print and sign the Withdrawal Request 16 3 E mail the Withdrawal Request to Support Team StoneCastlePartners com Home ContactUs Change Password Log Out Questions Call Us 1 866 343 5516 ACCOUNT INFO DEPOSITS WITHDRAWALS Withdrawals Withdrawal Request Pending Withdrawals Account 464 Withdrawal Request C 4 r a Ma StoneCastle Cash Management Withdrawal A t Need Help Contact Us nr We are here for you Call us at 866 343 5516 or use our simple contact form Pending Withdraw als Available Balance Contact Us PrintForm Reset
7. User Name Password Forgot Password FICA Safeguards Your Account i The Advantages of FICA i Learn More Your large deposit is handled through a Liquidity Weekly access to funds with daily deposit availability i Inthe News single account at a custodial bank Itis Liquidity at par plus interest Held as overnight demand deposits i Fact Sheet broken into smaller amounts which are placed with other banks Security Multi million dollar levels of FDIC Insurance Coverage Top 6th Contact Us that are members of our i bank in United States as program custodian AboutUs proprietary network Disclosures All of our bank affiliates Convenience Ease of a single account statement with online account are FDIC members view and withdrawal requests Receive a single 1099 INT at year end Yield Superior yields for large deposits Ideal for fiduciaries who are required to invest solely in U S Government or insured investments 2012 FICA All rights reserved Disclosures Figure 1 FICA Home Page Create Password 2 The password is case sensitive and must be at least 8 characters a Must include at least 1 upper case character b Must include at least 1 numeric character c Confirm your password retype the password exactly as entered d Click the Change Password button Home ContactUs Change Password Log Out Questions Call Us 1 866 343 5516 HOME ACCOUNTINFO DEPOSITS W
8. us at 666 343 5516 Ne are here for you Call us at 866 343 5516 or use our simple contact form Contact Us Figure 16 Pending Withdrawals 2 Click on Pending Withdrawals 3 The page will display the account number the pending withdrawal amount and the date it was requested Note Although with withdrawal will show as pending the request will not be complete until it is e mailed to the Support Team StoneCastlePartners com for processing 19 Contact Us If you need to contact StoneCastle Cash Management you can complete the information on the Contact Us Page or simply call us on 1 866 353 5516 ICA Administration Pending Withdrawals List Accounts Load New Statements Load Closed Requests Load Account Info Load New Transactions Launch USB AMS Launch CSC AMS Need Help Contact Us We are here for you Call us at 666 343 5516 or use our simple contact form Contact Us L Y Contact Us Change Password Log Out Questions Call Us 1 966 343 5516 Contact Us Fiesse use the contact form below so thal we can better serve you Fads marked with an asterisk are required Al offer helds are opbona Firsi Hame Last Name Address Etats Message You may enter up to 5000 more characters Figure 17 Contact Us 20
9. 3 Summary Statement Monthly FICA Statements Client Statements are provided electronically on a monthly basis The statements are provided in pdf format Be sure to have the most up to date Adobe Software installed for ease of viewing The monthly statement is available the second business day of each month The FICA Support Team will send an e mail notification to the Account Administrator when the statement is ready for viewing Home Contact Us Change Password Log Out Questions Call Us 1 866 343 5516 DICA HOME ACCOUNT INFO DEPOSITS WITHDRAWALS Account Info Statements Statements are displayed in PDF format To wew these statements you wi need a browser that supports POF file Account Info format To get Adobe Reader click here Positions All available monthly statements are listed below Statements are maintained for 24 months Summary Statements Detailed Activity Need Help Contact Us We are here for you Call us at 866 343 5516 or use our simple contact form Contact Us Statement Date Of 2011 D6 2011 05 2011 n4 2011 03 2011 01 2011 12 2010 11 20410 10 201D pa 2010 Oe 2010 OF 2010 06 2010 05 2010 04 2010 0372010 e 2011 FICA Al rights reserved Digclogunes Terms and Conditions Type Monthly Statement Monthly Statement Monthly Statement Monthly Statement Monthly Statement Monihly Statement Monthly Statement Monthh Statement Ma
10. ITHDRAWALS 2 Need Help Contact Us Change MPH Your new password must contain 1 upper case letter 1 numeric value and be at least 8 characters long We are here for you Call us at 866 343 5516 or use our simple contact form New Password Old Password Contact Us Confirm New Password u Change Password amp 2012 FICA All rights reserved Disclosures Figure 2 Change Password 3 Verify that your new password has taken effect a From the FICA Home Page b Enter User Name your e mail address c Password the one you created 4 Once you log on you will be taken to the Welcome Page where you will see your account summary If you have more than one account each account will display separately The following information will display a Account Number Full Account Number will display b Account Name Full Name will display c Current Balance Home ContactUs Change Password Log Out Questions Call Us 1 866 343 5516 ACCOUNTINFO DEPOSITS WITHDRAWALS Need Help Contact Us Welcome 4 We are here for you Call us at 866 343 5516 or use our simple contact farm Account Hame StoneCastle 0 00 5 6 25 007 428 47 Contact Us County 30 000 000 00 Wildlife 5 000 586 74 Our 20 000 000 00 B 2012 FICA All rights reserved Disclosures Figure 3 Welcome Page 5 If this is your first FICA Account only one account will display Manage Users
11. Managemen Current Balance 0 00 Account Available Balance 0 00 Summary Statements Pending Wthdrawals 0 00 Detailed Activity Manage Users Postions Need Help Contact Us We are here or you Call us at GE6 343 5516 or use our simple contac form Contact Us WA 2012 FICA All rights reserved Disclosures Figure 9 Account Info 1 Account Info page will display a The account name b The current and available balance c Pending withdrawal amount if any 12 Home ContactUs Change Password Log Out Questions Call Us 1 866 343 5516 HOME ACCOUNT INFO DEPOSITS WITHDRAWALS Account Info Positions StoneCastle Cash Management x B Account Info Position Current Balance BH Positions Manage Users Need Help Contact Us We are here for you Call us at 866 343 5516 or use our simple contact form Cuntact Us WA 2012 FICA All rights reserved Disclosures Figure 10 Positions 2 Click on Positions to see the banks where your funds are allocated This page is updated daily The Account Name will display Each bank where funds are allocated will be listed by FDIC and the current balance at that bank C Positions are updated daily 3 You will be able to export your account data to an Excel Spreadsheet by clicking the Excel icon Note If you have multiple accounts you will need to export each account separately 1
12. arning Use caution when viewing your account documents on a public computer Typical default settings make copies on the computer of files you view If you view your statement on a public computer clear the cache and history after you logout Need Help Contact Us We are here for you Call us at 866 343 5516 or use our simple contact form Contact Us 2012 FICA All rights reserved Disclosures Figure 12 Detailed Activity The Deposit Screen provides instructions of where to send additional FICA Deposits 1 You will initiate your wire transfer to your custodial account at US Bank the information includes d b C d e Account Name Account Number US Bank ABA Number FFC Number US Bank Address 15 j Home ContactUs Change Password Log Out Questions Call Us 1 866 343 5516 ACCOUNT INFO DEPOSITS WITHDRAWALS Deposits Deposit Instructions Depositing funds to your account is easy Simply initiate a transfer through any one of your other financial accounts to Depost insincions your Custodial Account using the Account and Routing Number below We will notify you by email once the transfer is received If you have any questions please contact us for assistance Name StoneCastle Account 133 ABA 091000022 FFC Need Help Contact Us We are here for you Call us at 866 343 5516 US Bank or use our simple 60 Livingston Avenue St Paul MN 55017 contact form
13. e privileged to welcome you as a new FICA client A benefit of being a FICA client is online access to your account 24 hours 7 days a week You have been granted Online Access By accessing your FICA Account online you will be able to e View Your Account Activity e View Daily Breakdown Of Balances By Bank e View Statements e Prepare Withdrawal Requests e Manage Account Users To access your FICA Account go to www ficaaccount com e Enter your user name e mail address e Your temporary password is e Once you log on you will be prompted to change your password e Please follow the on screen instructions to create a secure password If you have any other questions about your FICA Account please call 866 343 5516 Again thank you for choosing StoneCastle for your cash management needs Sincerely FICA Support Team Log On 1 Goto www ficaaccount com a UserName Enter your e mail address b Temporary Password Sent by the FICA Support Team c You will be prompted to create your own password Home Contact Us Questions Call Us 1 866 343 5516 The Federally Insured Cash Account FICA is the premier cash management solution for businesses high net worth individuals and other institutional depositors with bank deposits in excess of 1 million FICA was created to simplify the complex task of earning competitive interest rates with the highest level of safety through FDIC insurance Please Log In To View Your Account
14. ld Password Contact Us Confirm New Password amp 2012 FICA All rights reserved Disclosures Figure 6 Change Password 1 Onthe FICA Home Page log in using your old password or your temporary password 2 From the Welcome Page Click the Change Password link upper right corner 3 Once the Change Password Screen appears you must choose a password that is at least 8 characters It must contain at least 1 upper case letter and at least 1 numeric character a Enter your Old Password b Enter a New Password c Confirm New Password d Click the Change Password Button to save your changes 4 Amessage will display when the password is successfully changed Password Reset In the event that you forget your password simply go to the FICA Home Page and Click on Forgot Password and you will be linked to the Reset Password Screen 1 Enter your User Name and click Reset Password 2 A Temporary Password will be sent to your registered e mail address within a few minutes h Home ContactUs Register Questions Call Us 1 866 343 5516 Need Help Contact Us Reset Password oe Bees Please enter your user name A temporary password will be emailed to you in a few moments We are here for you If you forgot your user name please call 1 885 343 5516 Call us at 866 343 5516 or use our simple User Name 1 contact form Contact Us Reset Password amp 2012 FICA All rights reserved Discl
15. nt Info Tab Home ContactUs Change Password Log Out 2 Questions Call Us 1 866 343 5516 HOME ACCOUNT INFO DEPOSITS WITHDRAWALS Set the access rights for the user Account Info Add Edit Account Account Name Select a User Account Info artcheng gmail com Positions N StoneCastle Art Cheng Summary Statements Detailed Activity Manage Users County S C Wildlife Need Help Contact Us We are here for you Call us at 866 343 5516 or use our simple contact form Contact Us 2012 FICA All rights reserved Disclosures Figure 5 Edit Users 3 Select Manage Users a Select the user you wish to edit using the drop down arrow Select the account where the access is being changed Select the Access Level Make the changes and then click on Save Changes A message will display to indicate that your changes have been successfully made If you wish to make changes click the Reset link x22 1 2 Note The Online Administrator can manage other account users If changes are needed to the Administrator s profile contact the FICA Support Team Changing Password ICA HOME ACCOUNTINFO DEPOSITS WITHDRAWALS Need Help Contact Us Change Password lt H Your new password must contain 1 upper case letter 1 numeric value and be at least 8 characters long We are here for you Call us at 866 343 5518 or use our simple contact form New Password O
16. nthly Statement Monthly Statement Monthly Statement Monthly Statement Monthly Statement Monihly Statement Monthly Statement Monthly Statement 14 Action View PDF View PDF View POF View PDF View PDF View PDF View PDF View POF View PDF View PDF View PDF View PDF View PDF View PDF View PDF View PDF Figure 11 FICA Monthly Statements Warning Use caution when viewing your statement on 8 public computer Typical default settings make copies on the computer of files you view IT you view your statement on a public computer clear the cache and history after you logout Detailed Activity Custodial Detail You will be able to see all of your account detail This is a comprehensive statement from the Custodian that shows the detail allocations at each individual bank level Home ContactUs Change Password Log Out Questions Call Us 1 866 343 5516 HOME ACCOUNT INFO DEPOSITS WITHDRAWALS Deposits Tab Account Info Detailed Activity StoneCastle Cash Management Documents are displayed in PDF format To view the detailed activity documents you will need a browser that supports Account info PDF file format To get Adobe Reader click here Positions All available documents are listed below Documents are maintained for 24 months Summary Statements Detailed Activity Manage Users Date Type No activity to display for account number W
17. osures Figure 7 Reset Password 3 Once you log on with the temporary password you will be prompted to change your password 4 Follow instructions for Changing Passwords 5 Log off and then log back on with your new password 10 Navigating the Site The FICA website is easy to navigate Once you are logged on to the site you will be able to see and manage your account The Welcome Screen will show each of your accounts and their current balance You will be able to see account detail by clicking on the account number You will also be able to navigate to DEPORTE T Contec t J4 Welcome me me m Contact Us ud Figure 8 Welcome Screen There are three Tabs that will give you information about your FICA Account 1 Account Info Tab a Account Info displays a list of your accounts and provides account summaries b Positions displays all banks where your funds are allocated C Summary Statement provides your monthly FICA Statements d Detailed Activity shows all account activity e Manage Users add edit and delete users 2 Deposits to obtain instructions on how to make deposits to your FICA Account 3 Withdrawals to initiate withdrawals or view pending withdrawals 11 Account Info Tab llome Contact Us Crange Password Log Out Questions Call Us 1 866 343 5515 HOME l ACCOUNT INFO Account Info Account Info StoneCastle Cash Management Account Info Name Stonecastle Cash
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