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1. training needs Question 12 0 2 1 2 2 2 Average mark 1 22 20 38 42 Most students responded well to this question Any two of experience computer ability training cultural background language used educational background knowledge of the intended user personality Question 13 0 2 1 2 2 2 Average mark 1 27 22 29 49 Correct placement of subdirectories in any order and the document were required to obtain full marks for this question J Copyright images scanned digital C web images Use of copyright images doc Some answers indicated that students had no understanding of this question although a similar question was in the 2001 examination Question 14 0 2 1 2 2 2 Average mark 1 27 31 10 59 Many students answered with a Windows multi user operating system Students need to be made more aware of other available multi user operating systems Any two of Novell BeOS Unix Free BSD Windows NT 95 98 2000 XP MAC OS OS2 Linux Mandrake VAX Net Windows 3 11 DOS with Windows 3 11 Question 15 0 3 30 Many varied answers were given The marking scheme used for this 1 3 30 question was flexible dependent on student responses However 2 3 27 some students tried to bluff their responses designing is the same as 3 3 13 planning validating is the same as testing analysing is the same as Average planning N2. 3 4 33 e instruction given at a suitable pace 4 4 20 e needs are more specialised focused Average e allow flexibility for people mark 2 48 e less time taken gives more intense training e trainer measures skills of trainee b Any two of e to provide constructive feedback on content delivery of material clarity of instruction understanding resources provided goal aims effectiveness improvement of delivery e to provide input or improvement for future training programs Question 4 This question was poorly answered It was disappointing that students did not know the function of a GUI Most student responses to navigation tools centred on Windows Operating Systems Students need more exposure to other computer operating systems a b a 0 4 41 Any two of 1 4 12 e to make operation easier and more user friendly 2 4 18 e interface in operating system file management 3 4 16 e use icons buttons point and click 4 4 13 b Average A f mark 1 50 OnO e mouse e cursor keys e keyboard e menu e scroll bars e TAB key e icons e modem Buttons was not an acceptable response Question 5 Most students were able to name a PnP device but could not accurately describe the purpose of a PnP a b a 0 2 26 It automates the setting up of peripheral devices if recognised by the 1 2 50 operating system 2 2 24 b Average Any one of mark 0 97 e scanner e videocard e sound card e CD RW e printer e graphics card e DVD
3. 4 8 e current date Average e presentation file macro mark 1 47 e mail merge e letterhead macro e letter of correspondence from subscription info b Documentation log change some form of an audit trail Question 6 0 2 13 A well answered question 1 2 35 Any two of 2 2 52 e ease of use Average e uniformity consistent layout mark 1 39 e in case of absence e time e repetition Question 7 Some students misread the question and gave FrontPage and DreamWeaver as software packages that would be used for a membership form The designs for membership form templates were very good detailed and very creative a b a 0 5 9 Publishing package also Word database Member s details and 1 5 8 company details such as name address email age phone number 2 5 20 graphic date of membership and subscription cost 3 5 37 b 4 5 24 Member s details and company details or logo or header had to be 5 5 2 shown in the template design Average mark 2 65 Section C Case study Network administration Question 1 0 1 23 Generally well done 1 1 77 Installation of an effective firewall software solution Virus checker Average was not accepted mark 0 77 Question 2 0 2 26 Most students briefly explained authentication They needed to elaborate 1 2 13 their response 2 2 61 Authentication is the process that verifies that the person attempting to Average enter a system is in fact the designated user of t
4. 7 0 5 1 5 2 5 3 5 4 5 5 5 Average mark 3 53 10 18 35 27 This question was answered very well Cause of Problem 1 Any one of e local configuration incorrect connection set up should be set for LAN dial up settings of workstation Internet drivers not installed network cable unplugged removal of network settings Solution to Problem 2 Any one of e design of network or bridge a faulty device could be causing excess traffic replace e upgrade network e wait e reduce number of users at one time traffic Solution to Problem 3 e install share printer over network Cause of Problem 4 e incorrect ID or password keyed in Cause of Problem 5 Any one of hub bridge or router not operating correctly or faulty not plugged in network driver not installed bad networking card incorrect network settings
5. network traffic used for gaining 2 4 28 information on bytes received packets sent and received source 3 4 12 address destination address frames sent and received 4 4 6 e performance monitor performance of computers on the network Average processor queue lengths memory delays mark 1 47 e using Ping command to detect if messages are being received check end to end connectivity e check CRC alignment and run e various utilities such as Dr Norton s e defragmentation b Any two of e enforce policies and standards e ensure security standards required are not compromised e assist staff when others are absent by identifying procedures and recording information e establish that authentication procedures are being strictly followed by all staff e review audit logs regularly to detect attempts to breach security e to ensure all unauthorised copies of software are removed from LAN e keep an up to date inventory of all hardware Question 6 0 2 30 Most students were able to get 1 mark Many students misread the 1 2 40 question and gave measures to secure information which did not relate 2 2 30 to a disaster recovery plan Average Any two of mark 0 99 regular frequent backups save all data to the network server directory store backup tapes CDs in fireproof location store back ups off site virus protect monitor access audit trail password protect backup authentication top quality UPS Question
6. of the three case studies in Section C SPECIFIC INFORMATION Section A This table indicates the approximate percentage of students choosing each distractor The correct answer is the shaded alternative A B C D A B C D Question Question 1 6 11 B 6 10 2 2 4 1 3 12 7 2 16 B 3 1 4 8 13 1 6 E 2 4 1 1 5 B 14 17 8 19 5 2 8 8 15 19 11 8 6 15 10 5 p 16 8 11 18 7 122 B 49 26 17 M5 n 5 8 1 2 s5 18 3 J 5 1l 9 2 10 3 B 19 10 9 9 10 B 43 i 4 20 6 23 7 B Section B For each question an outline answer or answers is provided In some cases the answer given is not the only answer that could have been awarded marks Any specific comments on student performance are provided where relevant Question Marks Response Question 1 0 1 68 A Software register or User documentation 1 1 32 This question was poorly answered Marks were not awarded to Average students who stated Help in a software application or Read Me files mark 0 32 unless a specific relevant instance was cited Question 2 0 1 22 A virus infection or macro virus 1 1 78 Average mark 0 78 Question 3 Most students were able to list the advantages of one on one training however many had difficulty identifying different reasons for evaluation of a training program This was a question where students tended to repeat their answers a b a 0 4 5 Any two of 1 4 14 e sole attention by instructor 2 4 28 e immediate feedback
7. page layout capabilities are more advanced It allows the user easy manipulation and high degree of placement of graphic and text boxes Or better suited to magazine production than document producing program A common incorrect response was that DTP has access to more Clipart Question 2 0 2 25 Many students did not understand the need for a disaster recovery plan 1 2 49 Any two of 2 2 26 e to minimise loss of data and to ensure the downtime due to Average equipment failure or loss of data is minimal mark 1 0 e planning should include regular backup procedures monitoring security breaches e documentation explaining what to do in case of system crash or meltdown a plan which offers solutions for recovery of files etc in case of emergency or loss of data e files could be found from the previous day s back up tapes from the server e to check for viruses periodically Upgrade virus checkers regularly on the network Inform users to continually be alert to new viruses as they are known e minimise disruption to business Question 3 0 2 24 Many students misread the question and responded in terms of 1 2 42 improving the efficiency and performance of a PC rather than a 2 2 34 network A common incorrect answer was to restrict concurrent users Average and file size mark 1 1 Any two of e increase bandwidth better cabling e install a proxy server as its gateway e segment the network using switches that store and forward d
8. use bitmap etc Question 2 0 2 30 This question was generally not well answered and it is an area that 1 2 27 needs to be addressed by teachers and students 2 2 43 Any two of Average e cost budget mark 1 11 e me e ease of use of package for client e efficient and effective use of package e future needs training e computer capabilities e user resistance Question 3 0 2 29 Students found this question difficult Many did not know the difference 1 2 32 between a macro and a template 2 2 39 A macro is a set of instructions to perform a task a sequence of Average commands a template is a file containing details of the layout of a page mark 1 09 outline that contains structure and format Question 4 0 4 26 This question was answered quite well Students needed to create 1 4 5 macros that would assist with the spreadsheet budget Some students 2 4 16 answered with creative macros which were not relevant to the question 3 4 8 asked 4 4 45 Any two of Average e Printing Area print various areas of the spreadsheet mark 2 41 e Navigation Macro to automate the spreadsheet allow for easier navigation e Copying to copy from one area to another e Cell protection cell protection to overcome accidental deletion e Undo macro capable of recovering deleted information Question 5 0 4 37 The concept of macros and templates needs to be thoroughly taught to 1 4 16 students 2 4 26 Any two of the foll
9. VCE VET Information Technology GA 2 Written examination GENERAL COMMENTS A total of 1168 students sat for the VCE VET Information Technology examinations in 2002 The number of students sitting for each of the three qualifications was Software Applications 503 students General 560 students and Network Administration 105 students In general students coped well with the format of the paper and attempted most questions Students who did not understand one scenario or misinterpreted a question were still able to score well on the rest of the paper Questions requiring an explanation proved more challenging for students Responses often lacked sufficient detail or were not related to the situation given in the question Students who gave two responses with the same meaning were not awarded full marks Students need to be reminded to refer to information given in the stem of the question and make appropriate reference to the context in their answer Most students handled all questions in each unit of competence reasonably In general questions based on macros templates and operating systems were poorly answered Some improvement is needed in handling the following units of competence e use advanced features of computer applications e install and optimise system software This examination report provides information on student performance in Sections A and B which were common to all three examinations Separate information is provided on each
10. ata packets possibly look into better firewall upgrade server PCs modem speeds regular performance monitoring monitor resource intensive software e review of common problems logged at Help Desk e virus check e wiring network cards routers Question 4 Most students answered Question 4a incorrectly They focused on the legal concept rather than how a virus would jeopardise a network Students were able to answer with one example of a diagnostic test but struggled with listing more This area needs more emphasis a b 0 4 1 4 2 4 3 4 4 4 Average mark 1 56 21 27 30 19 3 a Illegal copies could have a virus This could lead the way for hackers to access company files b Any three of ensure virus protection software is operational and up to date user Password Protection monitoring audit user logons periodically maintenance of hard disk disk fragmentation test CPU speed monitoring ftps file access permission Question 5 A lot of flexibility was allowed for responses in part a There were some excellent and imaginative macros However students had to keep in mind that the macros needed to assist the staff at BlastOff publishing In Question 5b students responded to monitoring changes for macros only and failed to acknowledge documentation for templates a b a 0 4 34 Any three of 1 4 20 e template macro for Meg 2 4 20 e print macro 3 4 18 e membership form macro 4
11. cost 6 6 10 e untouched data is safe on backup tapes Average e less wear and tear on devices mark 3 74 R Recover from the Wednesday night file back up or simply work through each back up The file may have been modified since its creation Or recover Wednesday and last differential previous nights backups d Any one of e unrecoverable e recycle bin e undelete software e temporary file e In the case of a disaster e g a fire the backups stored on site could be destroyed resulting in loss of all data f Any one of e use their network to transmit important files off site to another site e files are moved electronically rather than physically transported e backup data on different HDD or FDD e zip drive e backup to CD ROMs Question 18 A generic database question that was answered poorly a b a 0 4 46 fldCustomerID because this is the only unique different identifier in 1 4 17 the customer table 2 4 22 b 3 4 5 fldOrdCustID because it is of the same type and length of 4 4 10 fldCustomerld in the Customer table It is the only field that matches the Average primary key Indicate that it is to link fldCustomerID mark 1 17 Section C Case study Software applications Question 1 0 1 36 Any one of 1 1 64 e create a macro to insert a picture logo as part of a toolbar menu Average e design a template for each package include the logo company name mark 0 64 as a header e scan to file for general
12. he password The mark 1 35 password should only be known by the user and the network administrator The password is used to authenticate users as they log on to the network Question 3 0 2 28 Most students were able to choose the appropriate network design but 1 2 31 failed to explain why 2 2 41 Star network because the devices can be attached or detached from the Average network at any point without disturbing the rest of the network If one mark 1 13 computer on the network fails the other users of the network are not affected If Bus fails whole system comes down Question 4 Most students were able to identify the storage device but many were not able to give three different reasons for their selection Consideration of budgetary constraints specifically mentioned in the case study was often omitted in student responses a b 0 4 1 4 2 4 3 4 4 4 Average mark 2 32 15 13 17 34 21 a IDE CD RW drive b Any three of e IDE already on board e purchase a SCSI interface card and install in Marta s PC cost of the card and installation time e drive is compatible with existing system e security of data e cost e flexible increase storage through removable disks Question 5 A poorly answered questi on Most students were not able to name diagnostic tests and did not understand the necessity for auditing a LAN a b a 0 4 24 Any two of 1 4 30 e network monitor agent
13. o marks were awarded for repeating responses mark 1 23 Any three of e drafting schedule e reviewing feedback evaluation efficiency checks e producing implementation writing creating e updating Question 16 Parts a and b were answered quite well In part c students stated RAM CPU and HD without any clarification Many students did not know what a USB port was There were many varied answers for this acronym a d 0 6 1 6 2 6 3 6 4 6 5 6 6 6 Average mark 3 52 16 21 23 20 a CD burner was the expected response however other hardware relevant to business was accepted e g video capture card audio video cable CD RW b Recorded message on digital video camera Download message From digital video camera Message file on PC Copy message to CD ROM CD ROM message c Any three of e random access memory e hard disk size hard drive e CPU speed type of processor e compatibility of equipment digital video burner sound videocards d A USB port is a Universal Serial Bus port many devices serial port faster connection serial port Question 17 This was answered quite well however few students were able to get parts a and c correct a f a 0 6 4 Incremental cyclic consists of two parts in the backup procedure or 1 6 6 differential backup 2 6 10 b 3 6 19 Any one of 4 6 26 e to save time or use less backup media hard disks tapes 5 6 25 e save space or
14. on in the examination Most 1 2 12 students answered that a local macro could be used on a LAN and a 2 2 21 global macro could be used on the Internet or worldwide For students Average who found it difficult to explain responses were accepted with mark 0 53 examples in specific software A local macro acts only on the document for which it was written a global macro is available to all documents within an application Question 11 0 3 1 3 2 3 3 3 Average mark 2 23 11 33 49 A very open question and students were able to respond with many possible business issues Some student responses were too brief and needed to expand on what they meant by cost effectiveness and efficiency in the context of a business issue Any three of the cost of new technology budget when will it be available how long will it take to implement cost how well does it fit support the business plan what effect will the change have on the organisation user resistance what effect will the new system have on the existing system compatibility will existing system have to be changed will policies and procedures need to be changed legal factors new business opportunities increase in existing business increase in efficiency productivity increase competitive advantage improved management and work practices because it could adversely affect the implementation of the system rate of return on investment organisational standards
15. owing templates 3 4 9 e correspondence business letters templates 4 4 12 e invoicing templates Average e quoting templates mark 1 43 Question 6 0 2 32 Most students answered with training but overlooked how the template 1 2 41 files could be accessed and used 2 2 27 Any two of Average e save as correct file extension mark 0 96 e store in default template directory or appropriate directory e give meaningful names to template to reflect purpose e documentation provide a set of instructions on how to access and use the templates e make shortcuts on toolbar icon on desktop Question 7 This question was answered well Some very creative catalogue template designs were provided a b 0 5 1 5 2 5 3 5 4 5 5 5 Average mark 2 72 19 7 18 15 18 23 a Essential information must incorporate the business details and product details needed the specific information listed Any three of product name date of product prices details of product company logo design in A4 graphic text name business details b Students were expected to have graphic s and text mentioned in Question 7a as part of their catalogue template design Section C Case study General Question 1 0 1 1 1 Average mark 0 57 43 57 Students struggled to differentiate between the advantage of a desktop publishing package and a word processing package Acceptable answers included Desktop publishing
16. player e digital video camera e monitor Question 6 0 2 9 This question was answered well however some students misread the 1 2 32 question and did not respond correctly to data loss from a file directory 2 2 59 in aclient s PC Forgetting to save and saving incorrectly were Average common incorrect responses mark 1 49 Any two of e corruption file system crash e hardware errors e viruses e human error accidental deletion e incorrectly shutting down Question 7 0 2 24 Many students had not understood what a computer system is hence 1 2 44 had difficulty listing reasons for documenting a software system 2 2 32 Students were confused with software used on the system compared to Average software system mark 1 08 Any two of e it tells the programmers what is required to enable the system to be built e it provides communications between different programmers working on different parts of the system e it helps to enforce quality requirements accountability e it provides information that is useful when the system is changed e provides an overview of the structure e information on the maintenance of the system e provides users with details of the system how to use e assist administrators with system requirements when troubleshooting Question 8 0 2 13 This question was answered well however some students did not read 1 2 46 the question correctly and did not respond with problems associated 2 2 41
17. with changes to current work practices Hardware and computer Average compatibility responses were not an issue and not awarded marks mark 1 28 Any two of e work longer hours to get the job done e operate manual system in parallel to check computer results e system slowness leads to frustration levels slow service of staff and lowers morale e loss of effectiveness e user resistance e lack of knowledge of the new system e lack of training e user documentation e staffing downsizing Question 9 0 4 4 Students were to respond to two types of documentation Maintenance 1 4 12 history logbook and user manual were the popular choices Students 2 4 28 who chose to respond to logbook failed to address what it meant by 3 4 26 the term maintenance 4 4 30 e system flow chart Average Any two of mark 2 64 is a diagram of consecutive steps showing how the complete computer system will behave for stating an example of a system flowchart for a particular computer system indicates the process data inputs outputs sources and destinations e Log book provides a permanent record of changes to the system that have been made in the past e User Manual Any two of User reference guide information or training manual contains comprehensive information about software enable how to use software provide reference information and step by step details Question 10 0 2 67 This was the most poorly answered questi
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