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1. 2 16026352032 3 wo ea ER D00000f aka C3 La lt ls No Entries Present STEP 1 Click Incoming Calls gt Sequential Ring STEP 2 Use Base Location first should be checked if you want your phone to ring first Then select the number of rings on your phone from the drop down menu This will ring your phone first before hunting the additional numbers STEP 3 Check both the Continue the search process and the Enable caller to skip search process boxes CABLEONIE mmm to ees Wire your business for success Business Care 1 877 570 0500 business cableone net STEP 4 Enter the numbers you wish to sequentially ring in the 5 boxes provided and select the number of rings before moving to the next number NOTE Off net sequential ring numbers such as cell phones may produce more rings then what is specified here STEP 5 Click the apply setting then click add to enter the Sequential ring call parameters STEP 6 Enter name for Sequential ring in the Description box and ensure Use Sequential ring is selected Description test Use sequential ring Do not use sequential ring Selected Time Schedule Every Day All Day Selected Holiday Schedule None ze Calls from Any phone number Following phone numbers Any private number TT Any unavailable number Specific phone numbers sd 2 STEP 7 Leave the Sel
2. Forward it to this e mail address Additionally v Notify me by e mail of the new message at this address user cableone biz E mail a carbon copy of the message to user amp cableone biz Transfer on O to Phone Number 6022223456 CABLEONE wu mmm to es Wire your business for success Business Care 1 877 570 0500 business cableone net STEP 1 Click Messaging gt Voice Management STEP 2 Select On and to enable voicemail or select Off to disable voicemail STEP 3 Ensure Send Busy Calls to Voice Mail and Send Unanswered Calls to Voice Mail are checked If Send All Calls to Voice Mail is checked all calls will route directly to Voice Mail STEP 4 Verify When a message arrives is set to Use unified messaging If set to Forward it to this email address the message will not be left on your phone but will only be delivered via the email address provided This is not recommended Additional Voicemail Settings STEP 1 Notify me by email When this box is checked and a valid email address is added you will receive an email informing you a voicemail has been left NOTE You cannot access the message using this feature It is simply a reminder STEP 2 E mail a carbon copy When this box is checked a copy of the voicemail message is sent to the email address configured for this setting The message is sent in a WAV file format and can be played from a media player NOTE If the email message is del
3. STEP 2 Select Current Profile from the drop down menu and click Apply to enable the profile STEP 3 Each profile has options to forward calls for specific numbers as shown below CCABLE o ONE BUSINESS I Wire your business for success Business Care 1 877 570 0500 business cableone net Available In the Office Also ring this phone number SIP URE O If Busy Have Voice Messaging take the call O Forward to this phone number SIP URI O If Ho Answer 9 Have Voice Messaging take the call Forward to this phone number SIP URI Available Qut of the office When a call comes in 2 Have Voice Messaging take the call Forward to this phone number SIP URI C Also E mail me when a call comes in at E mait address 0 0 0 0 0 0 0 0 0 0 0 Busy O Send all calls to Voice Messaging except calls from these Phone numbers which will be forwarded to this phonenumber SIP URL Unavailable CI Send all calls to Voice Messaging except calls from these Phone numbers which will be forwarded to this phone number ISI UR o STEP 4 To enable the CommPilot express forwards select Forward to this phone number SIP URI or check the Send all calls to Voice messaging box STEP 5 Enter the number you wish to forward to by adding it to the appropriated box and click OK to save settings and return to the Incoming Calls menu 18 Business Care 1 87
4. of ok H H cw STEP 1 Click Messaging Voice Portal Calling STEP 2 Select either On or Off and click OK to save and return to the Messaging menu CABLEONE wu mmm to es Wire your business for success CA BLE ONE a Business Care 1 877 570 0500 business cableone net 1 Launch wl BUSINESS Options Profile Incoming Calls Outgoing Calls all Control alling Plans mi T C RK Utilities Utilities Welcome TEST ACCOUNT Close Utilities Basic Authentication Perform authentication upon the registration of an IP phone to prevent unauthorized access to the system Feature Access Codes Display the feature access codes star codes for your services Group Directory Display the group directory list Registrations Displays all the static and dynamic registrations for a user 1 Authentication Not applicable 2 Feature Access Codes Displays the feature access codes star codes for your services STEP 1 Click Utilities gt Feature Access Codes to display all applicable star codes available CABLE p amp ONE Wire your business for success BUSINESS 42 Business Care 1 877 570 0500 business cableone net 3 Group Directory Displays the group directory listing A summary of the group directory can be generated which can be easily printed and a detailed phone list can be generated STEP 1 Click Utilities gt Group Directory STEP 2 Clicking on Grou
5. 7 570 0500 business cableone net 10 Selective Call Acceptance Accept calls when pre defined criteria such as phone number time of day or day of week are met STEP 1 Click Incoming Calls gt Selective Call Acceptance STEP 2 Click Add to access the setup screen L ok H Cancel Accept call O Do not accept call Selected Time Schedule Every Day All Day Selected Holiday Schedule None ze Calls from Any phone number Following phone numbers Any private number C Any unavailable number Specific phone numbers 6022223456 STEP 3 Description Enter a name for the selective call acceptance STEP 4 Accept Call should be selected NOTE If Do not accept call is selected user will not receive any calls STEP 5 Leave the Selected Time Schedule and Selected Holiday Schedule at their default settings as displayed above CABLE ma ONE BUSINESS 19 Wire your business for success Business Care 1 877 570 0500 business cableone net STEP 6 Call From options a Any phone number Allows all calls b Any private number Allows private calls c Any unavailable number Allows other restricted calls d Specific phone numbers Most common Allows users to specify accepted numbers NOTE Any numbers not configured will receive an error This subscriber is not receiving calls at this time STEP 7 Enter a name for the Selective Call Acceptance in the Description box STEP
6. 8 Verify Accept call is selected If Do not accept call is selected user will not receive any calls STEP 9 leave the Selected Time Schedule and Selected Holiday Schedule at their default settings STEP 10 In the Calls from box select Any phone number or Following phone numbers Selecting Any phone number allows all incoming numbers If Following phone numbers is selected only the numbers assigned in the 12 available boxes will be allowed Any number not configured will receive an error This subscriber is not receiving calls at this time STEP 11 Checking the Any private number and or Any unavailable number will allow all blocked caller ID calls to reach you STEP 12 Once all options are configured click OK to return to Selective Call Acceptance summary This will show all configured Selective Call Acceptance features as shown below NOTE To enable active box must be checked for Selective Call Acceptance to work mi bi test Yes All calls a l CABLEONE wu mmm to es Wire your business for success Business Care 1 877 570 0500 business cableone net 11 Selective Call Rejection Reject calls when pre defined criteria such as phone number time of day or day of week are met STEP 1 Click Incoming Calls gt Selective Call Rejection STEP 2 Click the Add button to access the setup screen Description test Reject call Do not reject call Selected Time Schedule Every Day All Day Selecte
7. A GS DAHANG PR UR 22 13 Simultaneous Ring Personal 25 CABLE p AE Wire your business for success Business Care 1 877 570 0500 business cableone net TABLE OF CONTENTS Outgoing HN UE 26 1 Call Return Not Configurable 0 0 a 26 2 Line ID Blocking EE EE 005 ao REEL E d EE ER 26 3 Speed Ee aux nme ese ARES tessa RE REESE PEE Ad 27 4 Speed Dial 100s isa urhe NAA NAKA x nio dE E Pur nha BADA Rudd d 28 5 Personal Phone List 222a rk hv Xn Roe donde Rx x REG KAGAD KA 30 OA o TET 31 ING HK d e PETRRRRTCPTTTC 31 2 Customer Originated Trace Not Configurable 31 SEG Walser ee EE EE SE tas gona bab eee 32 4 Three Way Call Not Configurable 0 0 4 32 5 Music Video on Hold 32 6 N Way Call Not Configurable 0 0 aaa 32 AP APAPAP doi tidie PNG 33 1 Outgoing Calling Plan x3 os e444 2260ee bea eb eee dese ALAS xx EP Rd 23 2 Outgoing Digit Plan Not Configurable 2 0 a 33 Client Applications a 34 1 CommPilot Call Manager 34 2 Outlook Integration x sana 9 d ocu x eov KAB oem ERRORI HER RH ed Rb CE 35 DIESE Uu EE 36 We PUES AA AA ER d SE SEN 36 2 IDISMIOUTION LIStS 5242 2 566555005 6504448 AY 37 CHE AA 38 4 Voice Management 39 S Voice Ponal uas arx ooh seesundednd FheREDSE REE SERED em seaa 41 6 Voice Portal 4 alid s Xu sam arip 29 956 sas men OR Ie ns AP 41 buli AA ETE E T S 42 1 Authentic
8. P 1 Click Outgoing Calls gt Personal Phone List STEP 2 Click the Add button STEP 3 Enter in the Name box the name of the contact STEP 4 Enter the telephone number of the contact in the Phone Number box and click OK STEP 5 The contacts will then display on the Personal Phone List screen as shown below o Best Buy 6024942500 Edit 1 MovieFone 6022223456 Edit STEP 6 To delete an entry simply check the Delete box and click OK CABLEONIE Aa ONE Wire your business for success Business Care 1 877 570 0500 business cableone net LN E ONE Launch D BUSINESS Welcome TEST MICHAEL cisse Call Control Basic Advanced Call Waiting On Hone of fhe menu fers in this category are enabled P Lal Conia Answer 3 call while area on another call P al el 1 a i 1 SE tag Customer Originated Trace Gcd Ary T Keeue a baa fo pour endce preneder for you lbs incoming Call by wing a riura Dregs DOR Call Transfer Tractor 3 call tc another phong Three Way Call Stal 3 conference ca MusicVideo On Held On Play gute music ordeo when the remote parts is held or parked Hay Call Star a Nay Conteranca Cal Call Control NOTE Different packages will have different features displayed on this screen 1 Call Waiting Call Waiting allows you to receive another call while you are on the phone You can turn it on or off for all calls and then selectively turn it back on or off using the feature access
9. aiting e e 3 Way Calling e Call Forwarding e e Call Forwarding Busy e Call Forwarding o No Answer Anonymous Call E Rejection Call Return e e Calling Line ID P Delivery Blocking Speed Dial 8 Speed Calling Short Speed Dial 100 x Speed Calling Long Do Not Disturb e e Simultaneous Ring e Sequential Ring e Selective Call E Forwarding Selective Call Rejection Selective Call a Acceptance Call Park e e Music On Hold Features subject to change CABLE p ONE Wire your business for success Business Care 1 877 570 0500 business cableone net BUSINESS PHONE HOW TO ACCESS amp ACTIVATE YOUR FEATURES ONLINE Login To access the Web portal you must log in with a valid administrative user account STEP 1 Enter User name STEP 2 Enter Password STEP 3 Click on Login Welcome to Cable ONE MyPhone ae Login To MyPhone Here you can administer your phone account giving yourself maximum control over features and services You can view and modify your phone settings view placed and received phone calls look al current and past statements and listen bo and delete voice mail Use your Cable One High Speed Data login if you have Cable One Phone Ify6u dont have a login click here Main Menu A successful log in will bring you to the My phone page where you may choose to manage your phone settings phone calls and phone bills My Features Allows you to
10. al 100 STEP 2 Click the Add button to add a new speed dial STEP 3 Select the speed dial option number from the Speed Code 100 drop down This will be the 2 digit code that will be dialed to access the speed dial telephone number STEP 4 Enter the name of the speed dial in the Description box This is not required but is helpful in describing the speed dial STEP 5 Enter the telephone number to be dialed in the Phone Number SIP URI box and Click OK In the example below dialing 05 from your phone would speed dial MovieFone at 6022223456 Speed Code 100 05 sei Description MovieFone Phone Number SIP URK 6022723456 CABLEONE wu mmm to es Wire your business for success Business Care 1 877 570 0500 business cableone net STEP 6 After the speed dials are configured entering the Speed Dial 100 menu will display all configured speed dials and their information L se H to H om Speed Dial 100 Dialing Prefix o Ca 6022223456 Moviefone Edit STEP 7 To delete a Speed Dial 100 number check the Delete box of the speed dial you wish to delete and click OK to save and return to the Outgoing Calls menu CABLEONE wu mme to ees Wire your business for success Business Care 1 877 570 0500 business cableone net 5 Personal Phone List Personal Phone List allows you to store frequently called numbers to be dialed from your CommPilot Call Manager Import Phone List STE
11. and return to the Incoming Calls menu CABLEONE wu mmm to es Wire your business for success Business Care 1 877 570 0500 business cableone net 5 Do Not Disturb Automatically forward your calls to your voice messaging service if configured Otherwise the caller will hear a busy tone User DoNotDisturb Allows you to send your calls directly to your voice messaging box without ringing your phone In addition you can make your primary phone emit a short ring burst to inform you when the call is being sent to voice messaging by using the Ring Reminder This is important when you have forgotten the service is turned on and you are al your phone waiting to receive calls L oe H se H Ga Do Not Disturb on O off O Play Ring Reminder when a call is blocked oe H H Ga STEP 1 Click Incoming Calls gt Do Not Disturb STEP 2 Select either On or Off and click OK to save and return to the Incoming Calls menu STEP 3 If the Play Ring Reminder when a call is blocked box is checked the user will hear a quarter ring notification that a call came in and was sent to voicemail if enabled NOTE If voicemail is not configured when Do Not Disturb is enabled incoming callers will get a busy signal 6 External Calling Line ID Delivery Provides Calling Line ID information of an external caller If this feature is disabled user will not receive Caller ID on incoming external calls Enabling Disabling STEP 1 Click In
12. ation Not Applicable llle 42 2 Feature Access CLodes lees 42 3 Group Directory ee NEEN or AY 43 4 Registrations Not Applicable Sm 43 CABLE p ae Wire your business for success Business Care 1 877 570 0500 business cableone net WELCOME TO CABLE ONE BUSINESS Thank you for choosing Cable ONE Business We know your small business is all about serving customers increasing sales and improving profitability You can count on us to supply the customizable communication solutions and cutting edge connections that are essential to running a successful business At Cable ONE Business we re here to help you take your organization to the next level of efficiency and profitability CABLE p AE Wire your business for success Business Care 1 877 570 0500 business cableone net BUSINESS PHONE PLANS Feature Plan Fax Line Standard Voice Line Unlimited Voice Line Voicemail amp Auto Attendant PLAN DETAILS Free local faxing Free local calling Free local calling A la carte 0 10 minute for 0 10 minute for Free local toll and local toll and long local toll and long long distance Lower distance Lower 48 distance Lower 48 48 states states states Standard rates for Standard rates for Standard rates for OS DA extended OS DA extended OS DA extended domestic amp domestic amp domestic amp International faxes International calls International calls Caller ID e e Call W
13. codes STEP 1 Click Call Control gt Call Waiting STEP2 Select On and click OK to enable Call Waiting and return to the Call Control menu STEP 3 To disable select Off and click OK to save and return to the Call Control menu 2 Customer Originated Trace Not Configurable CABLE p Sa ONE Wire your business for success BUSINESS 3l Business Care 1 877 570 0500 business cableone net 3 Call Transfer Transfer a call to another phone both On and Off net Enabling Call Transfer Recall Enabling this will have transferred calls ring the party they were transferred to and if they do not answer call will ring back to original party that initiated transfer Call Transfer Recall on Off Configure Call Transfer Recall Humber of rings before recall 4 ww C Enable Busy Camp On 120 seconds Use Diversion Inhibitor for Blind Transfer on of Use Diversion Inhibitor for Consultative Calls on 9 of STEP 1 Click Call Control gt Call Transfer STEP 2 Select On and change the Number of rings before recall drop down to the desired number of rings before recalling originating transfer number and click OK to save STEP 3 Enable Busy Camp should be unchecked and both Use Diversion inhibitor options should be set to Off STEP 4 To disable Call Transfer Recall select Off and click OK to save 4 Three Way Call Not Configurable 5 Music Video On Hold Music On Hold allows you to turn on music for all calls whe
14. coming Calls gt External Calling Line ID Delivery STEP 2 Select either On or Off and click OK to save and return to the Incoming Calls menu 7 Internal Calling Line ID Delivery Provides Calling Line ID information of lines inside the customer s group If this feature is turned off user will not receive Caller ID on incoming calls from other numbers in the group This is the caller ID for transfers or extension dialing Enabling Disabling STEP 1 Click Incoming Calls gt Internal Calling Line ID Delivery STEP 2 Select either On or Off and click OK to save and return to the Incoming Calls menu CABLEGNEF wu mmm to es Wire your business for success M Business Care 1 877 570 0500 business cableone net 8 Call Forwarding Selective Automatically forward your incoming calls to a different phone number when pre defined criteria such as the phone number time of day or day of week are met Call Forwarding Selective on 9 off Default Call Forward to phone number SIP URI 6026352037 C Play Ring Reminder when a call is forwarded No Entries Present STEP 1 Click Incoming Calls gt Call Forwarding Selective STEP 2 Determine the correct dialing patterns 7 10 or 11 STEP 3 To enable you must first enter the TN the user wishes to forward to in the Default Call Forward to SIP URI box Leave Call Forward Selective option set to Off then click apply NOTE If number is not added first with Off select
15. coming calls to in the Calls Forward to SIP URI box and click OK NOTE Correct dialing patterns must be used 7 10 or 11 Digit dialing Recommend using http localcallingguide com to verify required dialing pattern STEP 3 If the Play Ring Reminder box is checked incoming calls will ring with a short notification ring to notify user that Call Forwarding is enabled STEP 4 To Disable select Off then click OK to save the setting and return to the Incoming Calls menu CABLEONE wu mmm to es Wire your business for success Business Care 1 877 570 0500 business cableone net 3 Call Forwarding Busy Automatically forward your calls to a different phone number when your phone is busy Call Forwarding Busy Call Forwarding Busy allows you to forward all your incoming calls ta a different phone number or SIP URI if your phone is currently busy Use this service when you would rather have a secretary or co worker recelve the call instead of the caller being sentto your voice messaging box Note that the address phone number or SIP URI you forward your calls to must be permitted by your outgoing calling plan You can also setthe phone number or SIP URI to forward lo using the feature access code Call Forwarding Busy on off Calls Forward to phone number SIP URI 16022223456 STEP 1 Click Incoming Calls gt Call Forward Busy STEP 2 Determine the correct dialing patterns 7 10 or 11 STEP 3 To Enable sele
16. ct On then enter the number you wish to forward all incoming calls to in the Calls Forward to SIP URI box and click OK NOTE Call Waiting must be disabled for this to work STEP 4 To Disable select Off then click OK to save the setting and return to the Incoming Calls menu CABLEONE wu mmm to es Wire your business for success Business Care 1 877 570 0500 business cableone net 4 Call Forwarding No Answer Automatically forward your calls to a different phone number when you do not answer your phone after a certain number of rings Call Forwarding No Answer Call Forwarding No Answer allows you to forward all your calls to a different phone number or SIP URI when you do not answer your phone Use this service when you would rather have a secretary or co worker receive the call instead of the caller being sentto your voice messaging box if vou miss a Call Call Forwarding No Answer 9 On off Calls Forward to phone number SIP URI 16022223456 Number of rings before forwarding l4 LO JN ome JN omen STEP 1 Click Incoming Calls gt Call Forwarding No Answer STEP 2 Determine the correct dialing patterns 7 10 or 11 STEP 3 To Enable select On then enter the number you wish to forward all incoming calls to in the Calls Forward to SIP URI box STEP 4 Select the Number of rings before forwarding from the drop down menu and click OK STEP 5 To Disable select Off then click OK to save the setting
17. d Holiday Schedule None Calls From any phone number Forwarded From following phone numbers C Any private number C Any unavailable number Specific phone numbers STEP 3 Ensure Reject Call is selected STEP 4 Leave the Selected Time Schedule and Selected Holiday Schedule at their default settings STEP 5 Select From following phone numbers and enter up to 12 numbers to block from calling the user in the boxes provided Checking the Any private number and Any unavailable number will block incoming calls with blocked or anonymous Caller IDs NOTE Selecting From any phone number will block ALL incoming calls STEP 6 Click OK to save settings and return to the Incoming Calls menu STEP 7 Once all options are configured click OK to return to Selective Call Rejection summary This will show all configured Selective Call Rejection features NOTE To enable active box must be checked for Selective Call Rejection to work CABLEONE wu mmm to es Wire your business for success Business Care 1 877 570 0500 business cableone net 12 Sequential Ring Ring multiple phones in a specified order when calls are received Lo v Use Base Location first Number of rings for Base Location 4 Mm bel Continue the search process if the base location is busy Enable caller to skip search process Assumes forwarding or messaging is enabled eal Se ex som i j Em Ja LN kl TO 6026352036
18. ddresses Addresses MID YOU DC view ang enaentaaen pul phone numbers az cer identities m are ubeg i rm r 33 ee calls Passwordt Se web Hitas a5 nonsi passwords Schedule Add magi oi remove idei Profile 1 Profile Profile allows you to view and maintain your profile information The information specifies your primary phone number extension and device used for handling calls Completing the Additional Information section allows your mobile phone pager and other information to be visible to other group members in the group phone list Some information can only be modified by your administrator Making changes STEP 1 Enter your personal information then click OK to save changes and return to the Profile menu STEP 2 If the time zone is changed voicemail and other system timestamps will be changed to the new time zone Profile Pic allows you fo view and maintain your profile information The information filed in species your primary phone mumbai extension and dedce Mal ane used fox handling cas Filling in the addtional information secson wg your mobile phone pager and otter informaion 10 be visable bo Other group Members in the group phone list Some of is intonation can only ba madified by your aciminish abor IL H ez Serace Proveder Ri SPID 120 Group 35835 User ID TEST 19761 Last Mame ACCOUNT FirstName TEST Calling Lire ID Last Mame Calling Lime ID FirstName TEST ACCOUNT Deparment Language Eng
19. e Wire your business for success BS great BUSINESS PHONE USER S MANUAL business services Tako cF PHONE OII Se CLICK BUSINESS CABLEONE NET TODAY M BUSINESS CARE CABLEOGNE 1 877 570 0500 aes Business Care 1 877 570 0500 business cableone net TABLE OF CONTENTS WELUUME eh EEN 4 BUSINESS PHONE BANN 5 BUSINESS PHONE HOW TO ACCESS amp ACTIVATE YOUR FEATURES ONLINE 6 PONG ow E ERRARE GMA NG PAN EE E EEN 6 den EE 6 Accessing My Features 1 EE EE TO AA 8 MIU PEE E E EE 8 2 Addresses Not Configurable 0 0 0 eee ene 9 3 Passwords Not Configurable 0 0 0c aaa 9 4 Schedules Requires Assistance eee eens 9 5 Policies Not Configurable xx 2 aman NR pac WAWALA P ede d KAKA cee wed 9 Incoming Calls soars arora ne pgp a eet AA 10 1 Anonymous Call Rejection 0 0 eee ees 10 2 Call Forwarding Always xxx sedan px dem or AER OR GC s 11 3 Gall F rwatding BUSY ovre us Esos s aos BUS chet dds dn a A ERU Berto dE 12 4 Call Forwarding No Answer lille 13 5 D Not DEO EE EES 14 6 External Calling Line ID Delivery llle 14 7 Internal Calling Line ID Delivery llle 14 8 Call Forwarding Selective eee eee ees 15 7 Omir NOU EXOGCSS eu ovarian ua deed rna BG Ried RJ EORR 17 10 Selective Call Acceptance a 19 11 Selective CallReiecthon 21 12 Sequential RING Lucre eura dE RUPRCEE UR RIEETR AUR UP A
20. ected Time Schedule and Selected Holiday Schedule at their default settings STEP 8 In the calls from box ensure Any phone number is selected and click OK CABLEGNE aiios Wire your business for success 2 Business Care 1 877 570 0500 business cableone net STEP 9 You will return to the Sequential ring menu The Sequential Ring parameters should display as shown below NOTE Active box must be checked for Sequential ring to be enabled 7 Use Base Location first Number of rings for Base Location Continue the search process if the base location is busy Enable caller to skip search process Assumes forwarding or messaging is enabled CABLEONIE mme te Ness Wire your business for success Business Care 1 877 570 0500 business cableone net 13 Simultaneous Ring Personal Ring multiple phones simultaneously when calls are received STEP 1 Click Incoming Calls gt Simultaneous Ring Personal STEP 2 Select On and ensure Do not ring my Simultaneous Ring Numbers box is checked Simultaneous Ring Personal on Off Do not ring my Simultaneous Ring Numbers if fm already on a call DODO 0888 OD on n 88i STEP 3 Enter up to 10 numbers in the available boxes and Click OK to enable and return to the Incoming Calls menu STEP 4 To disable select off and click the OK button to save and return to the Incoming Calls menu CABLEONIE mmm te Ness Wire you
21. ed user will not be able to access Call Forward Selective properties screen STEP 4 Click the Add button to enter the Call Forward Selective properties screen Forward to Use Default Forward phone number SIP URI Forward to anotherphonenumber SIP URI O O Do not forward Selected Time Schedule Every Day All Day Selected Holiday Schedule Calls from Any phone number 9 Following phone numbers TT Any private number 7 Any unavailable number Specific phone numbers STEP 5 Enter a name for the forward in the Description box This is required ilo Business Care 1 877 570 0500 business cableone net STEP 6 Select which of the 3 options to use in the Forward to menu a Use Default Will use the number configured in step 2 b Forward to another phone number You can change the forward to number This will overwrite the forward to number assigned in step 2 c Do not forward Will turn off Call Forwarding Selective service STEP 7 The default settings for Time Schedule and Holiday Schedule are Every Day All Day and None respectively If you would like to create a new Time or Holiday Schedule contact Cable ONE Voice Support STEP 8 Select the options you want to set up a Any phone number This will forward all incoming calls to the selective call forward number b Following phone numbers Lets you specify up to 12 numbers in the open boxes to forward c Checking the private and u
22. eted the message still remains on the voicemail server and can only be deleted by accessing voicemail from the line or by calling in form an outside line STEP 3 Transfer on O When this option is enabled callers who reach your voicemail can press 0 to be forwarded to the phone number configured here NOTE You must include this in your greeting recording to inform callers of the O out option Example I m not available to answer your call please leave a message after the tone or press 0 to try me on my cell phone CABLEONE wu mmm to es Wire your business for success Business Care 1 877 570 0500 business cableone net 5 Voice Portal Voice Portal allows you to set a Personalized Name and set voice portal auto login option w Use Personalized Name for Auto Attendant and Voice Messaging Load Name f C Auto login to Voice Portal when calling from my phone STEP 1 Click Messaging gt Voice Portal STEP 2 To upload a personal name recording click browse STEP 3 Browse to the audio file you wish to upload and click Apply NOTE To upload an audio file it must be in format CCITT u Law 8 000 kHz 8 Bit Mono 7kb sec STEP 4 To allow auto login of your voicemail will not prompt for a password when you dial 62 check the Auto login to Voice Portal box and click OK to save changes 6 Voice Portal Calling Originate calls from the Voice Portal e Voice Portal Calling 9 on
23. ing greetegs Voice Management Qn Record mess2pe6 for callg Nai are not angeerad within 3 specifiad number ef rings or lor busy cadis Voice Portal Change yee portal phos Ter NG uber Messaging 1 Aliases Messaging Aliases allows you to enter numbers which when called from make your voice messaging box act as if you called from your office phone STEP 1 Click Messaging gt Aliases STEP 2 Click the Add button STEP 3 Enter the phone number you would like to use as an alias in the Phone Number box and click OK Phone Number p ae STEP 4 The number added should sapa in the Aliases window as shown below em mn em E Tu pe 6026352032 STEP 5 To delete an Alias number check the Delete box and click OK to save changes CABLEONE wu mme to es Wire your business for success Business Care 1 877 570 0500 business cableone net 2 Distribution Lists Distribution Lists allows you to create lists of numbers to send voice messages in bulk Distribution List Numbers ER ES E3 E3 E3 K3 EA E3 EE fifi E Description Distribution List Phone Number SIP URI mq m Na Entries Present d o JL e H cancel J STEP 1 Click Messaging gt Distribution Lists STEP 2 Select one of the gray tabs labeled 0 14 STEP 3 Enter a name into the Description box This is not required however it makes it easier to keep track if user is using multiple distribution lists STEP 4 In the Ph
24. ish e Time Zone GMT 07 00 US Arizona E Network Class of Senica Additional Imfonmation Business Care 1 877 570 0500 business cableone net 2 Addresses Not Configurable 3 Passwords Not Configurable 4 Schedules Schedules work with some Ultra package Selective call forward selective call acceptance and group level features such as Auto Attendants or Hunt Groups Due to the complexity of setting up and implementing schedules schedules must be configured by Cable ONE s Voice Team 5 Call Policies Not Configurable CABLE p Sas ONE Wire your business for success CABLE ME BUSINESS incoming Calls Basic Prevent a caller irom reaching pou when the caller has explicit restricted NG he timber Call Forwarding Always Ot A fe mie alls Senda MI your incoming calls te different eene number Call Forwarding Busy Off Aytemalicall Torwart our calls to a dierent chong mambar when pour phong ig busy Call Forwarding No Answer Off Autemabcally Krea your calls ip a diferent chong mambar when pow do not ange ytur phong mara certain number ef rings Do Hot Disturb Off Autemabcalls ere your calls to your voice messaging service if configured Gare Te taie Pos A Dort done xtTernal Gallo Lene ID Delivery On Provides Calling Line ID infematon of an edemal exiler Interna Calling Line ID Delivery Qn Provide Collins Lara ID infcrmasan ol group or enterprise membi whe
25. it and then just hit that number on your touch pad to call it You can also EE your ME dial using your phone and the star code for Speed Dial 8 2 aT l d 3 6022223456 5 Moviefone STEP 1 Click Outgoing Calls gt Speed Dial 8 STEP 2 Enter the telephone number you would like to speed dial to in the Phone Number SIP URI box STEP 3 If desired enter a description in the name box associated with the speed dial option This is not required STEP 4 Note the Speed code to the left is what will be dialed to access the speed dial number In the example below dialing the number 3 will call 6022223456 STEP 5 Click OK to save Speed Dial 8 settings and return to the Outgoing Calls menu STEP 6 To delete a speed dial number erase the number from the box and click OK CABLEONE wu mmm to es Wire your business for success Business Care 1 877 570 0500 business cableone net 4 Speed Dial 100 Speed Dial 100 allows you to set up to 100 speed dial phone numbers or SIP URI addresses that can be called with the push of a few buttons Enter the number as you would normally dial it and then just hit the speed code prefix and number on your touch pad to call it om STEP 1 Click Outgoing Calls gt Speed Di
26. n the remote party is held or parked STEP 1 Click Call Control gt Music Video On Hold STEP 2 Select On and click OK to enable Music on Hold and return to the Call Control menu STEP 3 To disable select Off and click OK to save and return to the Call Control menu NOTE Video on Hold is not available at this time 6 N Way Call Not Offered CABLEONE wu AG to es Wire your business for success b Business Care 1 877 570 0500 business cableone net CACLE ONE queens m BUSINESS Welcome TEST MICHAEL close Calling Plans incoming Plan Outgoing Plan Hong of the mena ems in tis catggery ag enabled Qutgeing Calling Plan Display the tjpe of phone numbers rou can call Outgoing Digit Plan Display the special type of phone numbers you an call Calling Plans 1 Outgoing Calling Plan Outgoing Calling Plan allows you to view the calling plan rules for your outgoing calls Only your administrator can change which call types are permitted Initiating Call Forwards Transters Being Forwarded Transterred Description Calls within the business group w Local Calls within the local calling area w Toll Free Calls made to toll free numbers vw Toll Local toll calls w International International calls w Operator Assisted Calls made with the chargeable assistance of an operator w Chargeable Directory Assistance Directory assistance calls w Special Services Special Services 700 Number calls w Special Service
27. navailable boxes will send all anonymous private unavailable or blocked numbers to the Selective Call Forwarding number STEP 9 After all options are configured click OK to return to the Call Forwarding Selective setting screen STEP 10 If all options are setup correctly Call Forwarding Selective parameters will display on the lower part of the screen Example below HL e H a H Ge Call Forwarding Selective O on 9 off Default Call Forward to phone number SIP URI 6023646586 C Play Ring Reminder when a call is forwarded Te All calls 6023640286 m E CABLEONE wu mmm to es Wire your business for success Business Care 1 877 570 0500 business cableone net 9 CommPilot Express NOTE CommPilot express profiles will affect other services Forwards VM ETC CommPilot Express Profiles a Available In the office Profile is used when you are working from your desk where your phone is located b Available Out of office Profile is used when you are working away from your desk for an extended period of time c Busy Profile is used when you are temporarily unavailable to take calls when you are in a meeting for instance d Unavailable Profile is used outside of business hours or when you are on vacation or holiday e None Recommended Profile Turns this service off so that none of your other services are affected STEP 1 Click Incoming Calls gt CommPilot Express
28. of using star codes or pressing the flash hook OK o mm Launch CommPilot Call Manager on Login STEP 1 Click Client Applicatlons gt CommPilot Call Manager STEP 2 To enable this feature check Launch Commpilot Call Manager then click OK STEP 3 To disable this feature uncheck Launch Commpilot Call Manager and click OK to save changes CABLEONE wu mmm to es Wire your business for success Business Care 1 877 570 0500 business cableone net 2 Outlook Integration Access your Outlook contact information from your CommPilot Call Manager Outlook Integration Don off Contact Retrieval Q Retrieve Contacts From Default Contact Folder Only 9 Retrieve All Contacts STEP 1 Click Client Applicatlons gt Outlook Integration STEP2 To enable this feature select On and select Retrieve All Contacts or Retrieve Contacts From Default then click OK STEP 3 To disable this feature select Off and click OK to save changes CABLEONE wu mme to Nes Wire your business for success N Business Care 1 877 570 0500 business cableone net Cue ONE Launch BUSINESS Welcome TEST ACCOUNT close Messaging Basic Advanced Altasem Voice Portal Callin g Km Direct access pour voice messages from other pre defined numbers Originate cals from the voice Portal Distri Craate mum astibuli n liit 75 usa wil ice messaging b diessaqex Libres Greetings Load or modif pour are messag
29. one Number SIP URI box enter the phone number of the line you wish to include in the distribution list and click add The number should appear below under PhoneNumber SIP URI La H se H cxa Distribution List Numbers ER E93 E3 E3 E3 C3 ED E3 E3 EI E38 EX ESI EE Description lest Distribution List Phone Number SIP URI La 6026352032 Si Business Care 1 877 570 0500 business cableone net STEP 5 Click OK to complete adding the number to distribution list STEP 6 To delete a number from the distribution list click the gray tab 0 14 that includes the number you wish to delete STEP 7 Check the Delete box and click the Delete button right below the check box Then Click OK to save the settings and exit to the Messaging menu 3 Greetings Load or modify your voice messaging greetings Busy Greeting System greeting Personal greeting Load personal greeting ES No Answer Greeting System greeting Unavailable Greeting Load Unavailable Greeting Browse Alternate No Answer Greetings Greeting Name Greeting file Load Alternate Greeting O Audio Browse O Audio O Audio Number of rings before greeting 4 B STEP 1 Click Messaging gt Greetings STEP 2 At the bottom of the screen change the Number of rings before greeting drop down to the desired number of rings NOTE Setting this to None will route all incoming calls directly to
30. p Directory Detail will open up a list of all users in the group This will display telephone number extensions and any personal information added into the user s profile STEP 3 Clicking on Group Directory Summary will open up a list of all users in the group This will only display configured telephone numbers of users in the group STEP 4 Clicking the search button on the right will display a quick screen show of all users in the group and some personal information from the profile pages ACCOUNT TEST 4804282020 1111 ACCOUNT TEST 4904282021 Voice Portal Voice Portal 9999 Page 1 of 1 4 Registrations Not applicable CABLEONIE mme te Ness Wire your business for success
31. r business for success pa Business Care 1 877 570 0500 business cableone net CALE ONE BUSINESS Launch ks Welcome TEST MICHAEL Clos ptons x rote Outgoing Calls Incoming v al Basic Advanced Wee Calls Call Return Personal Phone List Rum A Ball Es Ie lad aet PM call amp d yu whemar Gr 6t mi EXT NAG eee nfgur ka CF numbers 10 aire quick dialing Inom veur Commi iot Call Manager Line ID Blocking Off Prevent your phone number kom being displayed when calling other numbers Speed Di 8 Dal a pre defined number by dialing only ong digit Speed Dial 100 Dead a pgre defiied number by dishing a Speed Dial 100 prefs and lao dts Outgoing Calls NOTE Different packages will have different features displayed on this screen 1 Call Return Not Configurable The feature is active on the line 2 Line ID Blocking Prevent your phone number from being displayed when calling other numbers STEP 1 Click Outgoing Calls gt Line ID Blocking STEP2 Select On and click OK to enable outbound caller ID blocking and return to the Outgoing Calls menu STEP 3 To disable select Off and click OK to save and return to the Outgoing Calls menu CABLEONE wu mmm to es Wire your business for success Business Care 1 877 570 0500 business cableone net 3 Speed Dial 8 Speed Dial 8 allows you to set up to eight speed dial numbers that can be called with the push of a but ton Enter the number as you would normally dial
32. r called Incoming Calls Business Care 1 877 570 0500 business cableone net zo mmm Launch Welcome TEST MICHAEL cso Advanced H radiri PET CH amp utrmalcall orasang por incoming calls b a Sirei Phong number when peg dedinec mana sues as Na pha number tma e day r day of waah ore mal commPilet Express oi Hanags neering cas based en teur pra configurad prilygs Selective Acceptance ON amp ncg pi Calis when pre deingd Opera puch ag phong mmga Sms cd day erc day of Weiske dad Fr Selects Repection 2177 Rajer esip what pra 2afa es criteria Suth as phan rumter tena ef dx er dej ol eae dre TAR Bag mumee pho ke QUES wen AIS ane Pees Smutaneous Ring Personal Ort Fh g mabigla phos Simutane eas when Calle ans necare NOTE Different packages will have different features displayed on this screen For a list of features by package click the Business Feature Guide 1 Anonymous Call Rejection Prevent a caller from reaching you when the caller has explicitly restricted his her phone number Anonymous Call Rejection Anonymous Call Rejection allaws you to reject calls from callers who have blocked the display of their number Only deliberate anonymous numbers are rejected Callers whose numbers are unavailable are not rejected Callers that are rejected are informed that you are not accepting calls from unidentified callers Your phone does not ring and you do not receive any indication that they called However this does no
33. s Il Special Services Il w Premium Services Premium Services 500 Number calls w Premium Services II Premium Services H 976 Number calls w Casual 1010XXX changeable calls Example 1010321 w URL Dialing Calls from internet vw Unknown Unknown call type STEP 1 Click Calling Plans gt Outgoing Calling Plan STEP 2 Calls that are permitted will have a check mark next to the name field If there isn t a check mark by the name of the Call that type of call will not complete For instance if International was unchecked the user would be unable to dial out to international telephone numbers 2 Outgoing Digit Plan Not configurable CABLEONE wu mmm to es Wire your business for success Business Care 1 877 570 0500 business cableone net CABLE aag Lasch ba BUSINESS Welcome TEST MICHAEL Chs Client Applications Basic Advanced CommPilot Call Manager Hong of De menu ram in fis cology are enabled Provide a web based clon ka a user insiaad of using star codes or pressing fie isch e alin Piang hesk The client proces a vidal Graphical user interface Malik used 1o iia e Cion Anpscations manipulate ama release calls WSs aging Outlook Integration On Lih has Access your Outlook contact informmabon trom your CommF ilol Call Manage Client Applications NOTE Different packages will have different features displayed on this screen 1 CommPilot Call Manager Provide a web based client for a user instead
34. t apply to calls within your group Anonymous Call Rejection O On 9 Off Ex E oJ STEP 1 Click Incoming Calls 2 Anonymous Call Rejection STEP 2 Select either On or Off then click OK to save and return to the Incoming Calls menu CABLE BUSINESS Wire your business for success 10 Business Care 1 877 570 0500 business cableone net 2 Call Forwarding Always Automatically forward all your incoming calls to a different phone number Call Forwarding Always Call Forwarding Always allows you to forward all your incoming calls to a different phone number or SIP URI such as your home office or cell phone You can also make your primary phone emit a short ring burst to inform you if you are next to your phone when the call is forwarded by using the Ring Reminder This is important when you have forgotten the service is turned on and you are at your primary phone waiting to receive calls Note that the address phone number or SIP URI you forward your calls to must be permitted by your outgoing calling plan You can also setthe phone number or 3IP URI to forward to using the voice portal or on the phone using the feature access code H sa H Ga Call Forwarding Always 0n O Off Calls Forward to phone number SIP URI pe Play Ring Reminder when a call is forwarded L oe H e H Ge STEP 1 Click Incoming Calls gt Call Forwarding Always STEP2 To Enable select On then enter the number you wish to forward all in
35. view and modify your phone settings My Calls Allows you to view placed and received calls My Bill Allows you to view current and past statements My Voice Mail Allows you to listen to and delete voice mail Intn Rate Lookup Allows you to determine cost per minute for international calls CABLE p Sa ONE Wire your business for success Business Care 1 877 570 0500 business cableone net Accessing My Features STEP 1 Select the telephone number you wish to access from the Phone Line drop down menu STEP 2 Click the My Features tab then click the Phone Settings link My Services MyAccount My Bill To view your settings click the ink below Phone Settings MyMail My Spam Copynght 2011 Cable ONE Inc All Rights Resened STEP 3 This will open the Broadworks window for this telephone number STEP A Each option for controlling the phone line is listed on left of the screen The Broadworks screen will always open to the Profile screen as shown on the next page in the Profile section STEP 5 The options are divided into seven categories which contain subcategories for each available feature CABLE p ONE Wire your business for success Business Care 1 877 570 0500 business cableone net cab one BUSINESS Welcome TEST ACCOUNT Cisse CHR RC b Probe Profile Basic Advanced Profile Call Policies Dispo and AQU erefie inteem ron doh A pou aem DAA andaddpmss Conigur use C Ml Polos A
36. voicemail CABLEONIE aiios Wire your business for success 38 Business Care 1 877 570 0500 business cableone net Uploading customer greetings NOTE To upload an audio file it must be in format CCITT u Law 8 000 kHz 8 Bit Mono 7 kb sec STEP 1 To upload a custom greeting access Greetings from the Messaging menu STEP 2 Click the Browse button under the greeting you would like to change No answer or Busy Browse to the audio file you wish to upload STEP 3 Once the file is located click apply to upload the greeting If you receive an error The following file s do not exist or are not in the correct audio or video file format New Stories Highway Blues wma Click for help Click the Click for help link for a detailed description of using the proper audio format with Windows Sound Recorder STEP A To change back to the default system greeting select System greeting from the appropriate greeting Busy or No Answer then click OK to save 4 Voice Management Voice Management allows you to specify how to handle your messages Use Unified messaging if you want to use your phone to retrieve messages You can also just choose to send the message to your e mail and not use the phone for messaging Voice Messaging 9 On Off C Send All Calls to Voice Mail v Send Busy Calls to Voice Mail send Unanswered Calls to Voice Mail When a message arrives Use unified messaging v Use Phone Message Waiting Indicator

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