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7022 - ALL ACTIVE SOLUTIONS September 2007

1. Power the copier OFF ON using SW1 Main power switch to return to normal copy mode Ooh WN Solution ID TAUS0620505EN Solution Usage 0 Description When performing a Scan to E mail the time listed on the transmitted email is not correct and is always a few hours off Solution CAUSE The Time Difference setting within Key Ope mode is not set correctly SOLUTION To set the System Time perform the following 1 Enter the Key Operator mode by pressing the Help key while in Copy Mode In the lower left corner of the LCD select Key Ope mode Press System Copier Press System Initial Press Time Input the local time under Set time Under Diff In Time input the difference in the local time from Greenwich Mean Time GMT For example Eastern Time Zone is 0500 hours from GMT Press OK and the Return until the unit is in Copy Mode Verify operation ONOAR WN Solution ID TAUS0620661EN Solution Usage 0 Description DF314 the White Chart used for the RADF original scanning density adjustment is missing at machine setup Solution CAUSE The White Chart is no longer included with the DF314 SOLUTION The White Chart is a spare part p n 13GL97100 and can be purchased as necessary The White chart is a necessary test chart when performing the RADF original scanning density adjustment Order the White chart as a spare part and reuse it if it is not damaged or dirty Solution ID TAUS0620677EN Solution Usage 0 Descrip
2. NOOK W Solution ID TAUS0639625EN Solution Usage 1 Description F28 1 at power up Solution CAUSE Charging error EM detect signal was read 3 times at 100msec intervals at machine intialization SOLUTION Check the charge corona p n 26WA 2500 for arcing or poor connection Check HV1 p n 26NA84011 connections and ground of HV developing unit and the right side door HV casing for any arcing Check PRDB p n 26TA 9021 CN27 4 for 24V DC while in idle or in the 47 mode w o input Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 59 7022 Solution ID TAUS0640899EN Solution Usage 1 Description How to sort or group without a finisher and RADF installed Solution To sort or group without a finisher and RADF installed perform the following Install 8 5x11 paper in one paper tray and 8 5x11R in another Press the APPLICATION button on the operation panel Press STORE MODE then OK on then LCD Press the OUTPUT button on the operation panel Select the desired output mode from the LCD GROUP ROTATION GROUP ROTATION SORT 6 Place an original on platen glass and select a desired print quantity 7 Press SCAN on the LCD to scan originals into memory 8 Place additional originals on the platen glass and scan those into memory by pressing SCAN again 9 N AOUN Press the START button to start the copy job otes a GROUP mode copies each original page in amounts determined by the
3. The display will show 230 User name Okay logged in 5 Type Icd and then press Enter The display will show Local directory now CX 6 Type put and then press Enter 7 The file will print immediately The display will show 200 Port command OK 150 About to open connection 226 file transferred Notes 1 The internal NIC must be at least version 6 29a 2 Only FTP via a DOS command prompt works 3 The file must be located on the workstation s drive and must be one of the following types txt prn pcl or ps Only these file types are printer ready files and will print correctly Trademark ownership information Solution ID TAUS0621717EN Solution Usage 0 Description What is the part number for the ADU door lock shaft Solution The part number for the ADU door lock shaft is 26NA50100 Solution ID TAUS0621736EN Solution Usage 0 Description IP422 NIC how to FTP Print via the internal NIC Solution To FTP Print via the internal NIC in the IP422 or IP423 perform the following 1 From a workstation on the network select the DOS command prompt screen and go to the DOS prompt 2 Type FTP and then press Enter 3 Type open and then press Enter The display will show User IP address of the device none 4 Type PORT1 and then press Enter The display will show 230 User name Okay logged in 5 Type Icd and then press Enter The display will show Local directory
4. 21 From the job memory screen press the down arrow and scroll to job memory 15 22 Select highlight 15 and press OK 23 Enter a name of your choice and press OK 24 Press OK to return back to normal copy mode Note To summarize programming the 7022 in this manner forces the copier to automatically recall job memory 15 when it initializes and auto resets All fax receptions will ignore job memory recall and only react to what s programmed into Key Operator mode copier initial settings Solution ID TAUS0619472EN Solution Usage 5 Description F51 4 during fax reception Solution CAUSE This problem has been identified with 7022 image firmware level 10 SOLUTION Upgrade the 7022 image firmware to the latest level Solution ID TAUS0619536EN Solution Usage 5 Description How to copy or print onto envelopes Solution Envelopes are not included in the engineering specifications of this machine Konica does not recommend copying or printing onto envelopes with a 7022 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 19 7022 Konica does recommend the following special paper Transparency film Labels Hole punch Rag content Note These special papers must only be fed from the multi sheet bypass tray Solution ID TAUS0619755EN Solution Usage 5 Description FK102 how to program the machine so that the FAX screen is displayed at power up Solution To program the machine so that t
5. KONICA MINOLTA SSD SUPPORT SOLUTIONS 7022 ALL ACTIVE SOLUTIONS September 2007 This document contains information that was exported directly from Konica Minolta s SSD Support knowledge base Some solutions may contain hyperlink references which originally contained links to graphic or text files If you wish to view these files you must access the solutions via SSD CS Expert Support on Konica Minolta s website www kmbs konicaminolta us Legal Notice This document is designed as a diagnostic tool primarily for Konica Minolta s support personnel and authorized service representatives Konica Minolta recommends that all service be performed by an authorized service representative Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information opinion advice or content of this document USER AGREES THAT USE OF THIS DOCUMENT IS AT USER S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION DIRECT INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF
6. SOLUTION Replace the Insulating Sheet p n 26NA50971 at the High Voltage Casing Solution ID TAUS0701503EN Solution Usage Description Can the watermark be made darker Solution The watermark cannot be made darker The watermark is rendered in one value only Solution ID TAUS0701509EN Solution Usage Description E56 01 code Unable to flash the image file Solution CAUSE Failed DCPS SOLUTION Replace the DCPS p n 26na8451 1 Solution ID TAUS0702146EN Solution Usage Description How to perform Print Screens screen shots from a Microsoft Windows OS and Macintosh OS Solution Please see the attacheddocument for detailed information Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702307EN Solution Usage Description When making a copy from the glass about 20mm is cut off at the trail edge Solution CAUSE The Scanner Drive Motor has failed SOLUTION Replace the Scanner Drive Motor p n 26VVA80020 Solution ID TAUS0702534EN Solution Usage Description How to install a printer using LPR IP Printing under Macintosh OS9 Solution Please perform the procedures mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at Copyright 2007 Konic
7. DONGORGN To configure Scan to E mail by brovvsing to the NIC perform the follovving 1 Access the Web utilities using the MAP utility or browse to the address of the IP422 NIC 2 Select Scanner Setup and the locate Default SMTP Message Parameters section 3 Input the IP address or DNS name of the E mail server where SMTP Server IP Address or DNS Name is indicated 4 Enter 25 where SMTP Server Port Number is indicated 5 No action is required for SMTP Access Timeout seconds setting 6 No action required for Maximum Message Size 100 kilobytes 7 Inthe SCAN TO E MAIL section enter an internal E mail account or E mail address of the person to be notified when the E mail is rejected or denied or the name of the machine Example7130 IP422 konicabt com where FROM is indicated 8 Enter the desired information in the SUBJECT SENDER and MESSAGE BODY fields 9 Enter sysadm for the password and select ACCEPT SETTINGS Solution ID TAUS0619116EN Solution Usage 8 Description Toner on the edges of copies prints and received faxes Solution CAUSE Toner adhering to the transfer guide plate due to a missing electrode spring p n 26NA26260 SOLUTION Replace the missing electrode spring The spring makes an electrical connection between the electrode plate p n 26NA26250 and the transfer guide plate which is part of the transfer guide plate assembly p n 26NA 2610 The spring applies a voltage to the transfer guide plate whic
8. Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more These drivers will be shown as a WHQL Windows H ardware Q uality L abs Download Access the Download Selector and type WHQL in Find downloads then click on Search amp gt Solution ID TAUS0601637EN Solution Usage 0 Description FS107 J72 19 or J72 21 when printing on small size paper 5 5x8 5R Solution CAUSE When printing a large volume of small size paper M706 tray up down motor does not move the finisher tray down SOLUTION This problem was resolved with new level firmware Install level 23 or higher finisher firmware Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 60 7022 Note The latest Firmware is available at http www konicabt com konicode PubBrowser eproms URL http www konicabt com konicode PubBrowser eproms Solution ID TAUS0602380EN Solution Usage 0 Description Can not copy small originals Solution CAUSE Incorrect dip switch settings SOLUTION Change DIP SW 7 3 to a 1 and DIP SW 21 3 toa 1 SPECIAL NOTE Solution provided by Bill Scheske Milwaukee Office Products Solution ID TAUS0617905EN Solution Usage 0 Description How to adjust the touchscreen sensitivity Solution To adjust the touchscreen sensitivity perform the following 1 Power the copier OFF 2 Access the Key Operator Mode power the copier ON while pressing
9. FK102 E89 94 code and machine is flashing ON and OFF Solution CAUSE Communication error file access error SOLUTION Remove the FK and disconnect battery CN403 for 10 minutes and reconnect and re install the FK If this does not resolve the problem replace the main fax board p n 13FQ9010 Solution ID TAUS0641921EN Solution Usage 0 Description Is Scan to E mail supported in a Macintosh environment running TCP IP Solution Scan to E mail is supported in a Macintosh environment running TCP IP Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 87 7022 Trademark ownership information Solution ID TAUS0641993EN Solution Usage 0 Description J30 with 2 inches of the paper sticking out of the exit of the machine Solution CAUSE Incorrect Restart timing SOLUTION Access the 36 mode and adjust the Restart timing The normal adjustment should be somewhere around 30 Solution ID TAUS0642610EN Solution Usage 0 Description Print jobs are stuck in the queue as the Microsoft Windows server or workstation is waiting for machine status to change to ready from the feedback condition of Add Paper for example Solution CAUSE SNMP status enabled on the print driver installed on the server With this enabled the print queue constantly monitors SNMP printer feedback door open paper tray empty etc The feedback from the machine may not be in real time resulting in locking the print queu
10. FK102 how to allocate memory for the fax option Solution To allocate memory for the fax option perform the following 1 Press the Help key Select Key Operator Mode Select Fax Select Special Set Enter the 4 digit password 9272 and press OK Select Fax File Format Use the UP or DOWN arrows to select the desired amount of memory for the fax file size Select Format and then confirm your selection by pressing YES the screen will go blank and the machine will restart while the new fax file size is formatted Notes a Machines that are equipped with the standard 32MB of ERDH memory have a maximum fax file size of 4MB b Machines that have been upgraded to have 64MB of expanded ERDH memory have maximum fax file size of 16MB c Machines equipped with the FL102 dual line fax option have a maximum fax file size of 5 6MB ONDA WN Solution ID TAUS0620146EN Solution Usage 4 Description DF314 error code E89 2 Solution CAUSE Broken wire in the DF314 optic wiring harness SOLUTION Replace the optics wiring harness p n 26VVA90090 Solution ID TAUS0621040EN Solution Usage 4 Description Can the default scan file format be changed from TIFF to PDF Solution CAUSE This feature was added with special firmware version 13 CHT1 SOLUTION Upgrade main body control firmware to version 13 CHT1 or later and in the key operator mode change the file format to the desired setting PDF or TIFF To change the default file fo
11. Select OFF on the touchscreen Power the copier OFF ON O CI B co Solution ID TAUS0619671EN Solution Usage 54 Description F51 6 code at power up 24V DC is present at CN22 5 on the PRDB Solution CAUSE Failed write unit SOLUTION Replace write unit p n 26WA 6500 Solution ID TAUS0621455EN Solution Usage 3 Description E46 11 during copy mode Solution CAUSE The A D ribbon cable has failed Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7022 SOLUTION Replace the A D ribbon cable p n 26NA90500 Solution ID TAUS0622582EN Solution Usage 1 Description Jamming from all paper trays Solution CAUSE No 24V DC to the resist loop clutch p n 26NA82010 due to a failed ICP11 on the PRDB SOLUTION Check ICP11 for 24V DC and replace the PRDB p n 26TA 9021 as necessary Solution ID TAUS0624132EN Solution Usage 8 Description F56 1 at power up Solution CAUSE Failed DF314 RADF CB causing communication difficulties Note This code is classified as an image control communication abnormality in the Service Manual SOLUTION To check the RADF CB perform the following 1 Power the copier OFF 2 Disconnect the RADF connector from the main body 3 Power the copier ON If the machine powers up with no error code the RADF CB has failed 4 Replace the RADF CB p n 13GL 9019 as necessary Solution ID TAUS0624408EN Solution Usage 1 Description Half blank co
12. Solution Usage 0 Description Change of the tension plate A B and C combined Solution See KOM060398 pdf for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0651594EN Solution Usage 0 Description When browsing to the web interface from a Macintosh the browser does not pull up the information correctly and no selections can be made Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 90 7022 CAUSE There is a compatibility problem with Microsoft Internet Explorer and Safari browsers when accessing the NIC SOLUTION Download and install Mozilla browser for Macintosh systems Trademark ownership information Solution ID TAUS0651647EN Solution Usage 0 Description FK102 receive faxes will not print Solution CAUSE PC Rx is turned ON SOLUTION Turn OFF the PC Rx in the Fax Key Op mode Function Set option Solution ID TAUS0651689EN Solution Usage 0 Description FS107 F77 05 Solution CAUSE Failed one way rocking gear SOLUTION Replace one way rocking gear p n 13gq77090 Solution ID TAUS0651977EN Solution Usage 0 Description FS107 Please close finisher front door message will not clear with fin
13. 3mm of frame erasure is applied around the image to prevent a shadow reflected in the scanned image Therefore the image when viewed on the PC is reduced SOLUTION Turn OFF frame erasure in the key operator mode or select 600dpi which will make the reduction in size not so apparent Solution ID TAUS0655608EN Solution Usage Description Are Konica Minolta MFPs compatible with Category 6 cable standard Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 94 7022 Solution Konica Minolta MFPs are fully compatible with Category 6 cable standard Category 6 cable is a cable standard for Gigabit Ethernet and other network protocols that is backward compatible with the Category 5 5e and Category 3 cable standards Cat 6 features more stringent specifications for crosstalk and system noise The cable standard is suitable for 10BASE T 100BASE TX and 1000BASE T Gigabit Ethernet connections and it provides performance of up to 250MHz Solution ID TAUS0655991EN Solution Usage Description Why does pagination change when printing any document using the Konica Minolta print driver Solution Pagination differences between different manufacturers print drivers This situation is not uncommon in the printing world Commonly documents will be formatted differently when printed to printers made by different manufacturers There are many reasons for this Due to physical differences between printers as well as copyright
14. 5x11 original is inserted into the RADF Original Size message appears on the screen Solution CAUSE The machine destination was not set for USA SOLUTION To set the destination for USA perform the following 1 Power the machine OFF 2 Enter the 25 mode turn the machine ON while pressing the 2 and 5 keys 3 Select 1 Software Switch Setting 4 Use the arrows on the LCD to select dipswitch 5 0 5 Touch the ON key on the LCD to change the data to 1 6 Use the arrows on the LCD to select dipswitch 5 1 7 Touch the OFF key on the LCD to change the data to 0 8 Press the RETURN key 9 Power the OFF ON to exit the 25 mode Solution ID TAUS0619324EN Solution Usage 3 Description LOAD 8 5x11 and 8 5x11R displayed when trying to copy All trays contain 8 5x11 paper only Solution CAUSE Auto rotation is enabled as the output mode SOLUTION Deselect auto rotation by performing the following 1 Press the OUTPUT button on the operation panel 2 On the LCD screen press the darken Auto Rotation to deselect that function 3 Press Auto Reset to return to copy mode Solution ID TAUS0619342EN Solution Usage 3 Description In APPLICATIONS mode Sheet Cover Insertion and Transparency are grayed out Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 24 7022 CAUSE The machine s memory is corrupt and needs to be initialized in the 47 mode SOLUTION To initialize the machin
15. A p n 13HA77090 paper feed gear 2 assembly p n 26NA 1680 idler gear F p n 13HA77080 and idler gear D p n 13HA77050 replace worn gears as necessary 5 Inspect the bushings p n 26NA30770 in the developer unit for binding and replace as necessary Solution ID TAUS0626954EN Solution Usage 0 Description DB210 the gears do not align after installing the parts from DB209 210 409 410 Technical Bulletin 1 Gear Skipping J16 Jams Solution CAUSE The parts are for the DB410 only SOLUTION The parts can only be used with a DB410 Notes 1 See DB410 Technical Bulletin 1 for details 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0626955EN Solution Usage 0 Description DB409 the gears do not align after installing the parts from DB209 210 409 410 Technical Bulletin 1 Gear Skipping J16 Jams Solution CAUSE The parts are for the DB410 only SOLUTION The parts can only be used with a DB410 Notes 1 See DB410 Technical Bulletin 1 for details 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readst
16. AND PRESS OK message after entering the 25 36 or 47 mode Solution CAUSE Diagnostic mode security is enabled This feature was designed to limit access to machine diagnostic modes by end users SOLUTION To access diagnostic modes with security enabled enter the default password 9272 and then touch OK on the touchscreen To disable this security feature enter the default password and perform the following 1 Touch 1 Software SW on the touchscreen 2 Select software dipswitch 7 5 using the arrow keys 3 Set the switch to OFF 0 4 Power the machine OFF ON to exit the 25 mode Solution ID TAUS0626607EN Solution Usage 0 Description What is the part number for the Toner agitator shaft Solution To obtain a Toner agitator shaft order p n 26NA20550 Solution ID TAUS0626637EN Solution Usage 0 Description Is the DB211 compatible with 7022 Solution The DB211 is not compatible with the 7022 Solution ID TAUS0626655EN Solution Usage 0 Description DF314 how to increase the speed of mixed original mode Solution The speed of mixed original mode can not be changed Notes 1 The mixed original feed process is the same as in the double sided copy mode 2 Refer to DF314 Service Manual 2 2000 page 5 and 13 for more detail on the mixed original feed process Solution ID TAUS0626656EN Solution Usage 0 Description DF314 how to disable double scanning when in mixed original mode Solution A pr
17. Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0627088EN Solution Usage 1 Description Developer spewing Solution CAUSE Loose connector on the DCPS SOLUTION Reseat all connectors on the DCPS Solution ID TAUS0628730EN Solution Usage 9 Description Intermittent F51 06 code Solution CAUSE Failed write unit SOLUTION Replace write unit p n 26WA 6500 Note Before replacing the write unit ensure 24V DC for the polygon motor is present at CN22 pin 5 of the PRDB Solution ID TAUS0640308EN Solution Usage 3 Description F87 3 and printer board failure message after installing the new HDCF107 memory card Solution CAUSE The HDCF107 memory card is not formatted properly SOLUTION Format the memory card to FAT16 Solution ID TAUS0651391EN Solution Usage 1 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7022 J92 Change of the guide part lower Solution See KOM060484 pdf for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0656768EN Solution Usage 22 Description
18. CAUSE Platen glass not installed SOLUTION When working in the optics area the platen glass must be installed prior to powering up the machine The white reference area of the platen glass is read by the CCDas a part of the power up sequence Solution ID TAUS0700244EN Solution Usage Description How to determine what version of Sun Java is installed on a Microsoft Windows workstation Solution To determine what version of Sun Java is installed perform the following 1 From a command prompt type java version 2 Press Enter 3 The version of Sun Java will be indicated If the command is not recognized then Sun Java is not installed Solution ID TAUSO700956EN Solution Usage Description How to disable the key counter from incrementing during print jobs and fax jobs Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 96 7022 Solution To disable the key counter from incrementing during print jobs perform the following 1 Access the 25 mode while holding down the 2 and 5 keys power the machine ON 2 Touch 1 Software SW on the touchscreen 3 Scroll to switch 21 6 using the arrow keys on the touchscreen 4 Touch ON on the touchscreen 5 Touch Return on the touchscreen 6 Power the machine OFF ON to exit the 25 mode Solution ID TAUS0701262EN Solution Usage Description SC28 03 during the copy process Solution CAUSE THe HV unit insulating sheet has failed
19. ID TAUS0600708EN Solution Usage Description What print drivers are compatible with Macintosh OS X Version 10 Solution The latestprint driversare available via the Konica Minolta Download Selector Access the Selector from the the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSDWeb Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Macintosh OS 9x applications within OS 10 2 x are supported using the current Adobe PostScript drivers for Macintosh at http Awww adobe com support downloads product jsp product 44 amp amp platform Macintosh Solution ID TAUS0620277 EN Solution Usage Description J97 1 when copying the second side Solution CAUSE Improper position of the operation arm of the ADU change solenoid SOLUTION To verify correct positioning of the arm perform the following 1 Turn OFF both power switches 2 Remove the fixing unit 3 Observe the position of the ADU change solenoid arm p n 26NA 4870 4 The arm white plastic should not be positioned behind the arm black plastic of the paper exit guide p n 26NA48250 5 If necessary reposition the arms so that the white arm is in front of the black arm CAUTION Care should be taken when removing installing the fixing unit as the arm is easily dislodged Solution ID TAUS0620282EN Solution Usage Description J97 1 when duplexing 8 5x11 only Solution CAUSE The dri
20. II URL http Awww appletonpapers com webapp wcs stores servlet sheetsxeroformiifeatures currentCategory 149094 amp langld 1 amp catalogld 239327 amp storeld 13932 71 from a company called Appleton Papers in Wisconsin Xero Form Il is a vegetable based product that works extremely well It is available through Xpedx paper distributors nationwide Trademark ownership information Solution ID TAUS0619659EN Solution Usage 1 Description PLEASE LOAD 8 5x11 NORMAL PAPER message when printing 8 5x11 paper is loaded and when selected READY TO RESTART PRESS FORMFEED TO FORCE PRINTING is displayed Solution CAUSE ATS APS is disabled in the Key Operator mode SOLUTION To enable ATS APS perform the following Power the copier ON Press the HELP key Touch Key Ope mode on the touchscreen Touch 1 System copier on the touchscreen Touch the down arrow located on the lower left corner of the touchscreen Touch 12 Memory SW on the touchscreen Touch the down arrow located on the right side of the touchscreen five 5 times Auto tray switch will be highlighted Repeatedly touch EDIT until ON is displayed as the setting selection 8 Touch the down arrow on the right side of the touchscreen three 3 times ATS APS Bypass will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for the bypass or OFF ATS APS disabled for the bypass as desired by th
21. Inspect the developer unit bearing for any binding If the problem still persists replace the developer unit p n 26NA 3002 Solution ID TAUS0619503EN Solution Usage 1 Description FK101 the machine keeps ringing without reception or reception starts but soon disconnects Solution CAUSE The PBX phone system is using a specific ring pattern that is different from PSTN SOLUTION Though this problem is caused by the PBX system issuing a specific ring the problem is avoidable by changing the reception condition settings To change the reception condition settings perform the following 1 Enter the Key Operator mode 2 Select Fax 3 Select Line Parameter Set 4 Using the DOWN ARROW on the touch screen scroll down until Number of rings is highlighted 5 Using the EDIT key change the setting to 0 6 Press the BACK key 7 Select Special Set 8 Enter the passcode 9272 9 Select Function Parameter Setting 10 Select Network 11 RCV Signal Detect Mode will be highlighted 12 Using the EDIT key change the setting to Time 13 Using the DOWN ARROW on the touch screen scroll down until RCV Signal Detect Time is highlighted 14 Using the EDIT key change the setting to 6 sec 15 Power the machine OFF ON Solution ID TAUS0619552EN Solution Usage 1 Description Can NCR PAPER be used as copy paper in the 7022 Solution Konica recommends an NCR PAPER named Xero Form
22. S A Inc September 2007 7022 5 Press the ON button once The top of display should now indicate SOFTWARE SW 21 5 1 6 Power OFF ON to return to normal copy mode Note This change to software switch 21 5 in the 25 mode will allow platen APS to automatically select 8 5x11 paper when copying a small size original i e check business card drivers license etc Solution ID TAUS0617904EN Solution Usage 13 Description How to flash the 7022 firmware with the ISW Trns utility Solution To flash the firmware perform the following SETTING UP THE ISW UTILITY 1 Obtain the ISW Trns utility file from the Konica web site Note While on this page download the DF314 and FS107 files by clicking on the appropriate link and following instructions 2 While still at Konica s web site download the 7022 firmware To download the firmware programs perform the following Click on the back arrow to return to the previous page Click on Eproms for Low Volume Copiers Click on List button To start the download click on the control or image firmware program link and follow the instructions Install the ISW application program onto a PC or laptop Set up the ISW Trns utility by following the setup directions Set up the folders for the BIN files When the ISW Trns utility main window pops up the BIN file data can be selected verified and sent to the machine for flashing the firmware Notes a There are two types of data sourc
23. Tx Error Report is not displayed in the Report Output Set menu in the Key Operator Mode Solution CAUSE Hard disk HDD 107 has not been installed PC FAX Tx Error Report can only be generated with a HDD installed SOLUTION Install HDD 10 PCUA 950258 Solution ID TAUS0619854EN Solution Usage 0 Description FS107 J20 3 codes while making sorted copies Solution CAUSE The finisher is not seated securely causing partial connection SOLUTION Power OFF the main body and then remove the FS107 Examine covers for protruding screws or damaged covers Solution ID TAUS0619860EN Solution Usage 0 Description FS107 J20 6 intermittently when making copies Solution CAUSE The finisher front door is opening during copying The door actuator is not properly contacting the interlock switch SOLUTION Repair or reform door actuator Repair or replace the interlock switch p n 12QR86010 as needed Solution ID TAUS0619866EN Solution Usage 0 Description FK102 how to disable the modem speaker Solution To disable the speaker perform the following Access the Key Operator Mode press HELP then touch Key Ope mode at the left front of touch screen and then enter Password if necessary Touch 2 FAX from the Key Operator Mode screen Touch Line Parameter Set from the Fax Initial Setting menu screen Use the UP and DOWN arrows to select Line Monitor Audio Touch EDIT to switch from ON to hear transmissions or OFF b
24. as described in the Instruction Manual Solution CAUSE With the addition of dual line fax support FL102 for the FK102 the Abbr Ext line key function has been removed SOLUTION To add an external line code to an Abbr number manually add the external line code to the Abbr data Solution ID TAUS0619649EN Solution Usage 0 Description Can the DF314 pressure hinge be tightened Solution The DF314 hinge pressure can not be tightened If the DF314 feeder is not staying in the upright position correctly and is falling onto the platen glass replace the pressure hinge p n 13GL10110 Solution ID TAUS0619696EN Solution Usage 0 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 62 7022 Description PRINTING IS PROHIBITED message and the print job is aborted Solution CAUSE Software switch 17 3 host printing cannot be performed when a key counter is installed is enabled with no key counter installed SOLUTION Disable software switch 17 3 host printing cannot be performed when a key counter is installed To disable software switch 17 3 perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Select 1 SOFTWARE SW 4 Using the up down arrows scroll to software switch 17 3 5 Select OFF 6 Power the copier OFF ON to return to normal copy mode Solution ID TAUS0619729EN Solution Usage 0 Description PC FAX
25. changed to provide parts commonality with other models SOLUTION See DB209 409 DB210 410 Technical Bulletin 2 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0625851EN Solution Usage 0 Description PLEASE INSERT KEY COUNTER message is displayed when printing with a key counter installed Solution CAUSE Software switch 17 3 host printing cannot be performed when a key counter is installed is enabled SOLUTION Disable software switch 17 3 host printing cannot be performed when a key counter is installed To disable software switch 17 3 perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys Select 1 SOFTWARE SW Using the up down arrows scroll to software switch 17 3 Select OFF Power the copier OFF ON to return to normal copy mode OAU Solution ID TAUS0625894EN Solution Usage 0 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 75 7022 Description How to disable platen AMS Solution To disable platen AMS perform the following 1 Power the copier OFF 2 Access the Key Operator Mode power the copier on while pressing the HELP key To
26. charged Solution ID TAUS0619042EN Solution Usage 0 Description Front to rear zoning varies when copying from the platen glass document feeder and internal test charts Solution CAUSE Incorrect position of the universal tray side guides SOLUTION To properly load paper in the universal trays perform the following 1 Withdraw the paper tray 2 Stack the paper with the curl side up 3 While pressing the release knob move the side guide plate against the paper 4 Push the paper tray until it locks into place Notes 1 Do not load paper above the red line on the side guide plate 2 Be sure that the rear paper guide plate is correctly positioned according to the paper size loaded otherwise machine trouble may occur SPECIAL NOTE Solution provided by Jim Wood KBT Orlando Solution ID TAUS0619079EN Solution Usage 0 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 61 7022 Description DF314 jamming and damaged originals Solution CAUSE Conveyance guide part p n 13GL45100 has loosened or has broken SOLUTION Inspect the conveyance guide part for damage Replace as necessary If part is not broken and is loose adjust to proper position and tighten the holding screw Solution ID TAUS0619218EN Solution Usage 0 Description Drive belt tension roller parts change Solution A manufacturing change has been made to the belt tension roller and the roller installation shaft The cu
27. commencement of search when APS is used Solution To program the tray setting at commencement of search when APS is used perform the following Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW on the touchscreen Select software dipswitch 24 using the left up down arrow Select the bit number of the switch using the middle up arrow Select OFF 0 or ON 1 to program the desired setting Use the matrix below to input the desired tray setting at commencement of search when APS is used DIPSW TRAY 24 4to0 24 5to0 Tray1 24 4to1 24 5to0 Tray 2 24 4to0 24 5to1 Tray3 24 4to1 24 5to1 Tray4 8 Power the copier OFF ON to exit the 25 mode NOORWNH Solution ID TAUS0622313EN Solution Usage 7 Description ISW DATA ERROR 41 when attempting to flash the firmware Solution CAUSE A printer is attached to LPT1 preventing the ISW utility from sending the file to LPT1 SOLUTION Remove the printer or other device that is attached to LPT1 Solution ID TAUS0622728EN Solution Usage 7 Description The rear quarter of a print or copy is light The problem is more noticeable on 8 5x11 and 11x17 than on 8 5x11R or legal size prints copies Solution CAUSE The machine may be in a humid and dusty environment The surfaces of the polygon mirror may have a light haze preventing full reflection of the laser beam to the rear portion of the drum SOLUTION Remove the l
28. cover p n 26NA12230 which will allow access to the optical unit fixing cooling fan connector CN912 3 Access 47 multimode power the copier ON while pressing the 4 and 7 keys Input code 42 press 01 4 Press the START key the optical unit fixing cooling fan should rotate If the optical unit fixing cooling fan fails to rotate check the control signal at CN912 1 of the optical unit fixing cooling fan connector Using a voltmeter 200V DC range a reading of 24V DC should be observed Be sure to measure the 24V DC as the same time START PRINT is pressed The 24V DC may spike up momentarily then drop back down to OV DC 5 If OV DC is measured power the copier OFF disconnect CN912 and then recheck CN912 1 PRDB side in the 47 multimode power the copier ON while pressing the 4 and 7 keys Input code 42 press 01 if 24V DC is still not present then reseat all connectors on the PRDB 6 Repeat steps 1 through 4 if 24V DC is still not present on CN912 1 replace the PRDB p n 26TA 9021 and FM3 optical unit cooling fan p n 26NA 7390 as a set 7 If 24V DC is measured at any point but FM3 fails to operate replace FM3 optical unit cooling fan p n 26NA 7390 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 12 7022 Solution ID TAUS0617893EN Solution Usage 8 Description System Configurator 7022 Solution 7022 7130 System Configurator Note To view the PDF Acrobat Reader must be install
29. due to a failed TLD sensor SOLUTION To check the output of the TLD perform the following Access the 47mode power the copier OFF ON while simultaneously holding the 4 and the 7 keys Enter code 057 then press 001 The touchscreen should read The touchscreen should say ON if toner is present and OFF if toner is not present If the touchscreen switches from an ON OFF state replace the TLD sensor p n 40AA88030 RON Solution ID TAUS0619580EN Solution Usage 11 Description APS will not select 8 5x11R when using the platen mode Original is detected as 8 5x11 Solution CAUSE With the main body firmware version level 13 Control 11 Image and above and platen APS set to default to 8 5x11 for small sized originals the 7022 does not have the ability to recognize the width and length of 8 5x11R on the platen glass SOLUTION When copying from the platen glass place the original in the 8 5x11 direction This is a design specification of the machine and will not be changed Solution ID TAUS0619750EN Solution Usage 11 Description How to reset the machine initialize memory to factory defaults Solution To reset memory to factory defaults perform the following 1 Enter the 25 mode power the machine ON while pressing the 2 and 5 keys Select Software SW Using the up down arrows scroll to address 3 4 All Memory Reset Select OFF Power the machine OFF Enter the 47 mode turn the machine ON whi
30. for the model 7022 is not included in the PM kit due to the change in the programming of the web advancement which allows the web to last 200 000 copies Only one 1 cleaning web every other PM is required SOLUTION The cleaning web assembly p n 26NA53430 must be ordered separately Solution ID TAUS0618322EN Solution Usage 1 Description How to program the polygon motor pre rotation functionality Solution To program the polygon motor pre rotation functionality perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Touch Software SW on the touchscreen 4 Use the up down arrow to scroll to dipswitch 6 4 and 6 5 Use the matrix below to select the polygon motor low speed rotation timing DIPSW TIME 6 4 toO 6 5to0 15 seconds 6 4 to 1 6 5 to 0 30 seconds 6 4 to0 6 5 to 1 60 seconds 6 4to1 6 5to 1 120 seconds 5 Use the up down arrow to scroll to dipswitch 6 6 and 6 7 Use the matrix below to select the polygon motor pre rotation speed DIPSW MODE 6 6 to 0 6 7 to 0 No pre rotation 6 6 to1 6 7 to 0 Pre rotation 6 6 to 0 6 7 to 1 Stopped 6 Power the copier OFF ON to exit the 25 mode Solution ID TAUS0618377 EN Solution Usage 1 Description F23 01 at power up Solution CAUSE CN932 in the drum carriage is loose resulting in a loss of 24V DC to the PCL pre charge lamp SOLUTION To verify the operation of the PCL pre charge lamp perform the follo
31. has not been installed Solution ID TAUS0623690EN Solution Usage 3 Description The paper size detection dials are not registering the correct paper sizes on the operation panel Solution CAUSE Corrupt data in the NOVRAM SOLUTION Reinitialize the NOVRAM To reinitialize the NOVRAM perform the following 1 Enter the 25 mode power the machine ON while pressing the 2 and 5 keys Select Software SW Using the up down arrows scroll to address 3 4 All Memory Reset Select OFF Power the machine OFF Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys Enter 9 2 press the START key and then the STOP CLEAR key Enter 0 9 6 press the START key and then the STOP CLEAR key oND TEON Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 26 7022 9 Enter 0 9 3 and press the START key 10 Power the machine OFF ON Solution ID TAUS0624314EN Solution Usage 3 Description Paper feed jamming J11 J12 J13 J14 or J16 Solution CAUSE The double feed preventative roller has failed SOLUTION Install the new style DFPR p n SE95 3900 Notes 1 See 7020 7022 7025 7030 7035 7130 7135 Technical Bulletin 16 for details 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trad
32. left hand corner Press 2 FAX Press SPECIAL SET Enter passcode 9272 and press OK Press INITIALIZATION You can select the individual setting you wish to clear i e FUNCTION PARAMETER or you can press OK to select all Press YES to confirm Press BACK until you return to the normal mode DVONQUA GCN Solution ID TAUS0621572EN Solution Usage 13 Description DF314 code 65 2 or 65 3 after replacing the RADF control board Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7022 Solution CAUSE The DF314 has been recently changed to improve performance The old style RADF control board is not compatible with the new version DF314 The earliest style RADF CB p n 13GL 9019 is only available through board repair SOLUTION The newer RADF control board should be used with a newer DF314 Notes 1 Refer to the ADF serial number DF Control Board firmware version and model compatibility matrix 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0619810EN Solution Usage 12 Description AUTO TONER SUPPLY message is displayed and then a code F26 1 Solution CAUSE The TLD toner level detect is continuously switching ON OFF when checked in the 47
33. mode press the HELP button located to the right of the touchscreen 2 From the touchscreen select Key Ope mode 3 Enter a Key Operator passcode if applicable 4 Select 1 System Copier 5 Select 2 Copier Initial 6 Select 5 Output 7 Select highlight the desired exit tray to be used for fax receptions press OK 8 Press RETURN to return back to the System Copier setting menu 9 Press the down arrow to scroll to the next System Copier setting menu screen 10 Select 12 Memory SW 11 Press the arrows in the lower left corner and scroll to page 3 3 of the memory switches 12 Press the down arrow on the right side and highlight Job Memory Recall 13 Press EDIT to change the Job Memory Recall setting to ON 14 Press RETURN three times to return back to normal copy mode 15 Press the OUTPUT button located to the right of the touchscreen 16 Select highlight the desired exit tray to be used as the default for copy jobs and press OK 17 Press the APPLICATION button located to the right of the touchscreen 18 From the APPLICATION screen select JOB MEMORY located in the top right corner 19 Press ENTRY located at the bottom of the job memory screen 20 A CHECK MODE screen should now appear verify that these setting are acceptable as copier default and press OR If settings are not acceptable return back to normal copy mode and change settings as desired and then continue programming starting at step 15
34. now CX 6 Type put and then press Enter 7 The file will print immediately The display will show 200 Port command OK 150 About to open connection 226 file transferred Notes 1 The internal NIC must be at least version 6 29a 2 Only FTP via a DOS command prompt works 3 The file must be located on the workstation s drive and must be one of the following types txt prn pcl or ps Only these file types are printer ready files and will print correctly Trademark ownership information Solution ID TAUS0621742EN Solution Usage 0 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 69 7022 IP422 NIC how to print using the web utility Solution To print using the web utility perform the following 1 Open the web browser on the PC and clear the command line 2 Type the TCP IP address of the NIC printer that you want to receive the print job 3 Web Utilities Version 3 will appear on the monitor s display 4 Click on the Network Setup button and then click on Network Print Options 5 Select the file to be printed Note The files must be printer ready files such as txt or prn files not tif or pdf files You can browse to the file The file can be a local file or from a remote server 6 Type sysadm in lowercase as the password Note If you send a prn file it will select the various print options you have selected in the driver Trademark ownersh
35. press OK 24 Press OK to return back to normal copy mode Note To summarize programming the 7022 in this manner forces the copier to automatically recall job memory 15 when it initializes and auto resets All fax receptions will ignore job memory recall and only react to what s programmed into Key Operator mode copier initial settings Solution ID TAUS0620198EN Solution Usage 19 Description Intermittent cycling of power during copy operation or at power up Solution PROBABLE CAUSES 1 Low level firmware Upgrade the main body firmware to level 13 control and 11 image or above Note The latest firmware is available at http Avww konicabt com konicode PubBrowser eproms URL http Awww konicabt com konicode PubBrowser eproms 2 Failed DCPS cooling fan Replace the DCPS cooling fan p n 26NA80510 Solution ID TAUS0618598EN Solution Usage 18 Description Please load 5 5 x 8 5 paper message when using platen APS for small size originals Solution CAUSE Firmware is at an early level and needs to be updated SOLUTION Update the firmware to latest levels To program platen APS to select 8 5x11 with small size originals perform the following 1 Access the 25 mode hold down the 2 and 5 keys at power ON 2 Select 1 SOFTWARE SW 3 Press the left down arrow 4 times 4 Press the right up arrow 5 times The top of display should indicate SOFTWARE SW 21 5 0 Copyright 2007 Konica Minolta Business Solutions U
36. site Solution ID TAUS0627345EN Solution Usage 0 Description Unable to perform the bypass tray paper size detection adjustment Solution CAUSE Failed VR1 SOLUTION Replace VR1 p n 13QA 9010 Note To check the output of VR1 perform the following 1 Access 47 mode 2 Enter code 28 do not press the Start button Place an 8 5x11 piece of paper in the bypass tray and close the side guides against the paper The LCD display should show a value of 215 Position the bypass tray paper guides all the way to the closed position The LCD display should now show a value of 10 Oo co Solution ID TAUS0627486EN Solution Usage 0 Description In the memory switches what does 1 SHOT indication time mean Solution This switch setting determines the time duration 3 or 5 seconds for messages which are displayed for short periods and indicate special circumstances such as GROUP BUTTON CANNOT BE USED IN THIS MODE or NUMBER OF ORIGINALS SHOULD BE MAX IN STAPLE MODE Solution ID TAUS0627593EN Solution Usage 0 Description Part number for the charge cleaning shaft and cleaning knob block Solution The following item numbers have been added to the parts catalogs pages 26 and 27 Item 16 Charge Cl Shaft p n 26NA25090 Item 17 Charge Cl Knob p n 26NA25091 block that shaft locks into Solution ID TAUS0627711EN Solution Usage 0 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc S
37. software switch 17 3 perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Select 1 SOFTWARE SW 4 Using the up down arrows scroll to software switch 17 3 5 Select OFF 6 Power the copier OFF ON to return to normal copy mode Solution ID TAUS0619733EN Solution Usage 1 Description DF314 the correct paper size is not recognized after performing the paper size adjustment Solution CAUSE A failed VR301 Size detecting board assembly SOLUTION Replace VR301 p n13FG 9330 Solution ID TAUS0619868EN Solution Usage 1 Description How to change the Scan Resolution of the IP422 Solution To adjust the Scan Resolution perform the following 1 Press the Help to enter Key Operator mode Press the Key Ope Mode button on the touchscreen Enter the Key Operator password and then press OK Press 3 Printer Press the down arrow on the right hand side of the touchscreen until Scan Quality is highlighted Press Edit on the touchscreen to select the desired Scan Resolution available choices are 200 300 400 600 dpi Press Return twice to return to standby mode NOaARWN Solution ID TAUS0619960EN Solution Usage 1 Description F46 10 at power up Solution CAUSE The main CB failed SOLUTION Replace the main CB p n 26WA 9300 Solution ID TAUS0619999EN Solution Usage 1 Description F0 0 at power up Copyright 2007 Konica M
38. the APPLICATION button Select SPECIAL ORIGINAL Select Mixed Original and press OK In the upper right corner of the display panel press JOB MEMORY Press entry Press OK Select 15 and press OK Input the name of the job i e mixed original Press OK twice and return to the main copy screen 10 Enter the key operator mode Power the copier OFF ON while holding the HELP key 11 Press the down arrow and select 12 Memory SW 12 Scroll down until Job Memory Recall is highlighted press EDIT to change the setting to ON then press RETURN O HNAARWN Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 54 7022 13 Power the unit OFF then ON to exit the key operator mode 14 Job memory 15 will now be recalled automatically when the power is turned ON or when an auto reset occurs Note When Mixed Original mode is defaulted ON in job memory 15 the machine will remain in Mixed Original mode for platen copying with the ADF open Mixed Original mode must be deselected when copying from the platen glass Solution ID TAUS0626372EN Solution Usage 1 Description E89 02 intermittently occurs at power up Solution CAUSE There is a loose connector at the RADFCB p n 13GL 9019 SOLUTION Reseat all connectors at the RADFCB Solution ID TAUS0626391EN Solution Usage 1 Description What is the document scanning time when using the Fax Kit Solution The scanni
39. the HDD The format procedure can now be performed from the service mode To format the HDD from the main body perform the following 1 Select the Printer mode Press the setting key on the touch screen Press the Stop button on the operation panel Enter 3069 using the numeric buttons on the operation panel Press the Start button on the operation panel Press OK Press OK again to start the format procedure Power the machine OFF ON ONDA ARWN Trademark ownership information Solution ID TAUS0628987 EN Solution Usage 0 Description DF314 Reload original in order then set scanning conditions of originals message displayed when copying odd size original through the document feeder Solution CAUSE Non standard size was not selected SOLUTION When feeding Non standard size paper through the DF314 the Non standard size needs to be selected in the ORIGINAL MODE To select Non standard size Perform the following 1 On the display panel select ORIGINAL MODE 2 On the display panel select Non standard size 3 Place the original in the DF314 feed tray and press START Note This application can also be programmed into job number 15 to have the machine powered ON with this function Solution ID TAUS0629252EN Solution Usage 0 Description FK102 When Reduction for record is set to 100 in Key Operator Mode Tx Rx mode set it is printed as 96 on the FAX setting list This failure occurs only on th
40. the HELP key 3 Touch 10 Touch panel adj on the touchscreen to access the control panel adjustment screen Note If the touchscreen is so far out of adjustment that there is no response when touching 10 Touch panel adj the control panel adjustment can be accessed by touching any numeric key on the key pad Two plus symbols should be visible on the screen 4 Touch at the upper right corner lightly with a touch pen something with a round tip made of resin is recommended 5 Touch at the lower left lightly with a touch pen 6 Ensure the X coordinate and the Y coordinate displayed in the message area fall within the standard values The acceptable values are on the second line 7 Ifthe values are not within acceptable parameters repeat Steps 3 and 4 until the values are acceptable 8 As verification of a correct adjustment touch the blank box in the upper left and lower right corners of the touchscreen Do not touch the box labeled CHECK You should hear a beep tone for each one If a beep tone is not heard repeat the adjustment 9 Press the START key when the adjustment procedure is completed 10 Power the copier OFF ON to exit the Key Operator Mode Solution ID TAUS0619005EN Solution Usage 0 Description FK102 how long will the battery back up retain data stored in memory when power is interrupted Solution When power is interrupted the FK102 will retain data in memory for 60 minutes when the batteries are fully
41. the transmitting device on the laptop tablet PDA or desktop PC and a Printer Module URL http techweb konicabt com tpm media AnyCom_Printer_adapt pdf receiver is installed on the parallel port of the print device Using standard printer drivers print jobs may be sent directly to the printer from these devices Bluetooth is the ideal solution for mobile professionals or the business traveler allowing them to print to virtually any printer with a parallel port Bluetooth can also be a huge convenience for print for pay customers when time is of the essence Vendors providing print for pay services can equip a printer with the printer module and either loan the USB or PC Card adapter to the customer or allow them to purchase the adapters This eliminates the inconvenience of having to save to floppy disk or CD R the potential for viruses and associated cost when using rental PCs and the need to wait in line during peak periods to use these services It also eliminates formatting problems that can be encountered when using different versions of word processing and spreadsheet programs Notes 1 Bluetooth print devices use a standard Centronics interface Certain external print controllers utilize a DB25 interface A DB25 to Centronics adapter is required for Bluetooth printing on these devices and must be purchased from a third party supplier 2 To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for f
42. these machines Known fixes for various codes C D36E and C E002 Install Phase 3 01firmvvare H5 or H6 depending on model If a corrupt NVRAM is suspected please try performing a Data Clear This can be found in the Tech Rep mode IMPORTANT All programmed addresses will be cleared Please backup the address data using PageScope Web Connect to backup the data before performing the Data Clear If NVRAM replacement is necessary please be aware that the meters may not be transferred and they might be reset to zero This is unrecoverable and the correct meters cannot be input Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7022 8020 CF2002 8031 CF3102 Codes C 3C00 through C 3C40 indicate a corrupt BRU Codes C 3C50 through C 3C90 indicates a problem with the PWB C board or the scanner to main body cable 8050 CF5001 C500 The NVRAM for the C500 cannot be replaced in the field The only way to correct a corrupt NVRAM is to send the OACB NVRAM and PRCB into Konica Minolta to be reset Known defective NVRAM symptoms 1 Meters or default adjustment values are extremely high 2 Adjustments do not hold after powering the machine OFF ON Note On the Black and White machines verify that the NVRAM is bad by swapping a good NVRAM from another machine in the same product family This will save significant time and expense in getting back the machine in working condition Bizhub 200 250 350 Common symptoms when NVRA
43. timing of the output paper Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 49 7022 Standard value Within 3 0 mm life size 8 Press the button while pressing the button to return to the restart timing adjustment screen 9 If the restart timing is different from the standard value enter a value from the numeric keys then press the SET key to store the adjustment value Input range 50 slow 50 fast 1 step 0 1mm 10 Repeat steps 5 to 9 until the restart timing becomes a standard value 11 Power the machine OFF ON to exit the 36 mode Solution ID TAUS0623067EN Solution Usage 1 Description Squealing noise as the internal dehumidifying motor M3 rotates Solution CAUSE The internal dehumidifying motor M3 has failed SOLUTION Replace the fan motor assembly p n 26NA 7390 Solution ID TAUS0623093EN Solution Usage 1 Description When stapling using the platen mode the staples are stapled in the lower right corner when the upper left corner was selected Solution CAUSE Store Mode was not selected in APPLICATIONS before selecting staple mode SOLUTION To select store mode perform the following 1 Press the APPLICATIONS key 2 Select Store Mode 3 Press OK Solution ID TAUS0623190EN Solution Usage 1 Description How to use the ECM mode for printing Solution To enable ECM mode for printing perform the following 1 Press the Help to enter Key Ope
44. to the TEL jack of the FK102 Whenever the FK102 is called the telephone will ring providing notification that there is an incoming fax Solution ID TAUS0624343EN Solution Usage 0 Description If no feed occurs on the first page Tray 1 100 magnification without AES copying from the platen J11 is not displayed and the paper exit roller may keep rotating causing continuous paper feed Solution CAUSE Software bug with Image Control Version 14 SOLUTION Load Image Control Version 15 See 7022 Technical Bulletin 17 for details Note The latest firmware is available at http Avww konicabt com konicode PubBrowser eproms URL http Awww konicabt com konicode PubBrowser eproms Solution ID TAUS0624432EN Solution Usage 0 Description FL102 the second line does not receive faxes Solution CAUSE The second line will not receive faxes because the fax KRDS protocol is enabled SOLUTION Disable the Fax KRDS protocol 1 Press the Help button 2 Press Key Op mode 3 Press Fax 4 Touch Special Set 5 Key in PSW 9272 OK 6 Select Function Parameter Setting 7 Select Communication 8 Press down arrow for Fax KRDS protocol 9 Press edit to change to OFF The default is ON from the factory 10 Press BACK three times Cancel BACK and then Return SPECIAL NOTE Solution provided by Curtis M Ward KMBS Baltimore Solution ID TAUS0624517EN Solution Usage 0 Copyright 2007 Konica Minolta Business Solutions U
45. write unit p n 26WA 6500 Note Before replacing the write unit ensure that the drum developer charge corona and T S corona have been cleaned replaced or determined to be working properly Solution ID TAUS0623036EN Solution Usage 2 Description FS107 J72 19 with the paper jamming behind the foam exit roller Solution CAUSE A failed paper exit connecting clutch Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 33 7022 SOLUTION Replace the paper exit connecting clutch p n 13GQ77181 Solution ID TAUS0623514EN Solution Usage 2 Description FK102 E86 89 E86 4 or T92 error Solution CAUSE The firmware has been updated to correct these errors SOLUTION Flash the main body and the FK102 with the latest version firmware Notes 1 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html 2 The latest firmware is available at http www konicabt com konicode PubBrowser eproms URL http www konicabt com konicode PubBrowser eproms Trademark ownership information Solution ID TAUS0623667EN Solution Usage 2 Description FK102 how to have received faxes held in memory and printed later as necessary Solution To hold received faxes in memory use Compulsory Memory Reception To set up Compulsory Me
46. 00 Solution ID TAUS0654608EN Solution Usage 0 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 91 7022 Description How to reset the fixing counter Solution To reset the fixing counter perform the following While holding the 3 and 6 buttons down turn on the sub power switch to enter 36 mode Select the clear counter key Select fixing counter Select Yes Press Return OV iN Solution ID TAUS0655879EN Solution Usage 0 Description Images opened in File Magic by Fortis print out as a negative via the PCL driver Whites are black and vice versa Solution CAUSE This application uses the Windows Image Viewer to view documents This is a known issue with Windows Image Viewer and the Konica PCL driver SOLUTION As a workaround select the negative check box in the graphics tab of the PCL driver It may be necessary to create another driver and set negative as the default in that driver The user should then select this driver when printing from this application Note This issue does not occur when printing from the Adobe PostScript or Visual PostScript driver for this controller Trademark ownership information Solution ID TAUS0655920EN Solution Usage 0 Description Why does pagination change when printing any document using the Konica Minolta print driver Solution Explaining pagination differences between different manufacturers print drivers This situation is
47. 00001011 12 00001100 13 00001101 14 00001110 15 00001111 11 Press the Confirm button 12 Press the Return button 13 Power copier OFF ON both switches to exit the Key Operator mode OANDARWN O To change the number of redials perform the following 1 While in the Copier mode press the Help button 2 Press 2 Fax button Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 11 7022 Press Line Parameter set Press Down Arrow until Num of Redials is highlighted Press Edit repeatedly to the desired number of redials is displayed Press the Back button twice Press the Return button to return to normal mode NO OB co Solution ID TAUS0620888EN Solution Usage 10 Description FK102 how to enable Automatic Tray Selection Solution The FK102 can receive and print onto 8 5x11 8 5x14 or 11x17 paper depending on how it is configured The default setting allows the FK102 to automatically select the paper size that is closest to the original size For example if a paper tray empties while receiving a fax the next paper tray closest to the original size will automatically be selected and print out the fax To program the FK102 to automatically select a paper tray perform the following 1 Select COPIER MODE 2 Press the HELP button 3 Press KEY OPE MODE lower left corner of touch screen 4 Press 2 FAX 5 Press Tx Rx MODE SET 6 Press the right down arrow and scro
48. 007 Konica Minolta Business Solutions U S A Inc September 2007 46 7022 Solution ID TAUS0620857EN Solution Usage 1 Description Incorrect paper size detection when using the bypass tray Solution CAUSE The actuator for PS20 bypass tray paper size detect photo sensor is binding SOLUTION Inspect the actuator for PS20 p n 26NA 4330 for binding and ensure proper operation SPECIAL NOTE Solution provided by Johnny Phillips Stuarts Inc Solution ID TAUS0621224EN Solution Usage 1 Description Operation panel is locked up Solution CAUSE A florescent light over the machine has failed or is flickering causing the RADF original size detection sensors PS306 and PS307 to lock up the operation panel SOLUTION Turn the florescent light over the machine OFF or reposition the machine Reset the machine by powering it OFF ON Solution ID TAUS0621495EN Solution Usage 1 Description In Book Copy mode the copies come out blank Solution CAUSE There is a poor connection between the FK102 and the main body SOLUTION To check the FK102 perform the following 1 Power the machine OFF using both switches and unplug the machine Disconnect the FK102 from the main body Plug the machine in and power it ON using both switches Make a copy from Book Copy mode If the copy is good power the machine OFF using both switches and unplug the machine Reconnect the FK102 Plug the machine in and power it ON using both switch
49. 2 Select 4 FAX Select FL102 settings Select Line parameter set Scroll to Line2 Com set press EDIT and change the setting to RX only Power the copier OFF ON Dok Ww Solution ID TAUS0629374EN Solution Usage 0 Description How to delete a Registered Box number Solution To delete a Registered Box perform the following Press the SCAN PRINT button Select ENTRY on the touchscreen Select Box No List Scroll to the Box number to be deleted and press ERASE Press BACK twice to return to the main scan screen OVP aN Solution ID TAUS0629456EN Solution Usage 0 Description Change of paper feed gear material in driving section and change of driving auxiliary panel Solution See M20030277A0 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0629481EN Solution Usage 0 Description A loud high pitch noise coming from the optical unit fixing cooling fan motor FM3 when a copy is made Solution CAUSE The adhesive label that is on FM3 is breaking down causing the label to fall off into the fan SOLUTION Locate the pealing label remove it from the fan SPECIAL NOTE Solution provided by ANDREW HARTMAN EDWARDS BUSINESS MACHINES INC
50. 22 Trademark ownership information Solution ID TAUS0627011EN Solution Usage 1 Description FK102 When Communications Journal is set to Daily can the print time 9 00am be changed Solution This is a set time and can not be changed Solution ID TAUS0627109EN Solution Usage 1 Description Background on copies more pronounced on the 2nd side Solution CAUSE Insufficient drum ground SOLUTION Remove the Drum carriage from the machine Remove the Drum shaft and the Drum bearing Thoroughly clean the Drum bearing and shaft of any foreign material Replace the Drum bearing as necessary p n 26NA20480 Solution ID TAUS0627216EN Solution Usage 1 Description Intermittent 41 01 codes occur in the morning Solution CAUSE The DCPS has failed SOLUTION Replace the DCPS p n 26NA84511 Solution ID TAUS0627313EN Solution Usage 1 Description E89 01 codes intermittently Main CB internal communication error Solution CAUSE System control firmware problem SOLUTION Upgrade system control firmware to level 16 Note The latest firmware is available at http Avww konicabt com konicode PubBrowser eproms URL http Awww konicabt com konicode PubBrowser eproms Solution ID TAUS0627561EN Solution Usage 1 Description Only on the third copy one inch of print would appear in the center of the copy Solution CAUSE The machine memory has failed SOLUTION Power the machine OFF using both power switches and t
51. 25 mode Oo co Solution ID TAUS0630506EN Solution Usage 0 Description How to enable two counts on the total counter for 11x17 paper Solution To enable two counts on the total counter for 11x17 paper perform the following 1 Enter the 25 mode turn the machine ON while pressing the 2 and 5 keys Press 1 on the touch screen Software SW Scroll to switch 1 1 using the arrow keys on the touch pad Press ON Press the Return key on the touchpad Turn the copier OFF then ON to exit the 25 mode Oahwn Solution ID TAUS0630507EN Solution Usage 0 Description How to reset the Root Counter Solution The Root Counter is the main total counter and cannot be reset Solution ID TAUS0630570EN Solution Usage 0 Description How to perform an E RDH memory check Solution To perform an E RDH memory check perform the following 1 Turn the machine OFF 2 Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys 3 Enter 198 198 00 will appear in the message display 4 Press the START button The system begins executing a memory check NOW will be displayed while the memory check is in progress OR will be displayed if all the memory is operating properly 5 To end the check press STOP CLEAR 6 Power the copier OFF ON to exit the 47 mode Solution ID TAUS0630730EN Solution Usage 0 Description FL102 how to make monitor sound on dual line side Solution See T20040100A0 fo
52. 3202EN Solution Usage 1 Description How to use the password print secure printing function Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 50 7022 Solution To use password print a hard drive is required in the IP the ECM mode must be enabled user ECM account s must be created software dip switch 26 4 must be turned ON and the ECM User ID and password must be entered in the print driver To turn ON software dip switch 26 4 perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Select SOFTWARE SW Using the up down arrows scroll to software switch 26 4 Select ON Power the copier OFF ON DnA wN To enable ECM mode for password printing perform the following 1 Press the Help to enter Key Operator mode 2 Press the Key Ope Mode button on the touch screen 3 Enter the Key Operator password if necessary and press OK 4 Press System Copier 5 Press ECM 6 Enter the 8 digit ECM master code the default passcode is 00000000 7 Press ECM ON OFF Setting 8 Select the ON setting for Copier Fax or Printer as desired Press OK 10 Make any additional changes to the ECM accounts as desired 11 Power the machine OFF ON o D To perform password printing using the PCL PostScript or Visual PostScript driver perform the following 1 From the document to be printed select file then print from th
53. 4 RADF open close detect PS is continuously being actuated SOLUTION Inspect PS304 actuator for any obstructions i e tape sticky notes etc Solution ID TAUS0623884EN Solution Usage 0 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 13 7022 DF314 Paper feed tray shape change Solution See DF314 Technical Bulletin 2 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0624238EN Solution Usage 0 Description How to program the main body and peripheral serial numbers into the main body Solution To program the main body and peripheral serial numbers into the main body perform the following 1 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 2 Select M c serial number 3 Select the desired component and enter the serial number using the touch screen alphanumeric key pad 4 Power the machine OFF ON Solution ID TAUS0624247EN Solution Usage 0 Description FK102 is an audible notification ring available when the FK102 is being called with an incoming fax Solution The FK102 does not have the capability to ring when it is being called If this feature is needed a telephone can be connected
54. 476EN Solution Usage 3 Description F28 3 during copy process Solution CAUSE Failed High Voltage Power Supply HVPS SOLUTION Replace the High Voltage Power Supply p n 26NA8401 1 Note Before replacing the High Voltage Power Supply ensure that the T S corona and the high voltage casing exhibit no signs of arcing Solution ID TAUS0622719EN Solution Usage 3 Description COPYING IN PROGRESS message is continually displayed and the control panel is locked up after outputting a job using the watermark stamp date time and numbering features Solution This problem has been reviewed by the Engineering Department and found to be a firmware bug Corrective measures are expected to be implemented in the next mass production firmware release As an interim solution flash the machine with control version 26wec014cisOp exe which is available on the Konica FTP site Solution ID TAUS0623162EN Solution Usage 3 Description An almost blank LCD due to the backlight for the display being OFF Solution CAUSE A failed indication lighting board This board is called the display inverter on the overall wiring diagram SOLUTION Replace the indication lighting board p n 55FA83520 Solution ID TAUS0623504EN Solution Usage 3 Description FK102 unable to send or receive faxes on line 2 Solution CAUSE FL102 has not been installed in the FK102 SOLUTION Order and install the FL102 PCUA 950245 after verifying that the FL102 kit
55. 5 keys Select Software SW Using the up down arrows scroll to address 3 4 All Memory Reset Select OFF Power the machine OFF Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys Enter 9 2 press the START key press the STOP CLEAR key Enter 0 9 6 press the START key press the STOP CLEAR key Enter 0 9 3 and press the START key 10 Power the machine OFF ON Note When the memory board is initialized all data is deleted DONQUS CON Solution ID TAUS0626155EN Solution Usage 1 Description DF314 E89 02 code when running spiral punched 19 hole GBC paper Solution CAUSE Paper specification limitation for the RADF SOLUTION Running GBC punched paper through the document feeder is not recommended Solution ID TAUS0626216EN Solution Usage 1 Description F26 3 at power up Solution PROBABLE CAUSES 1 Abnormal output from TDS sensor toner density sensor TDS output ripple voltage failed to reach 0 5V DC Check the wires at the TDS sensor board for damage Replace the TDS sensor p n 26NA88040 as needed 2 The cleaning blade has flipped preventing the main motor from turning Use setting powder to prevent the cleaner blade from flipping Solution ID TAUS0626314EN Solution Usage 1 Description How to program the Mixed Original mode as a default at power up Solution To program the machine to default to Mixed Original mode at power up perform the following steps 1 Press
56. 510 Solution ID TAUS0622521EN Solution Usage 1 Description FK102 how to set the FK102 to receive all incoming fax sizes onto 8 5x11 size paper Solution The Rx paper selection setting needs to be set to 8 5x11 fixed To set the Rx paper selection setting perform the following 1 Select copy mode and press the help key Select Key Ope Mode Enter 4 digit key operator password if necessary Select Fax Select Tx Rx Mode Set Using the scroll down arrows scroll down until Rx Paper Selection is highlighted Press edit until 8 5x11 fixed is displayed Power the machine OFF ON Q0 SEDOT B 0 O Solution ID TAUS0622628EN Solution Usage 1 Description DB410 is the LCT tub available as a spare part Solution The LCT tub is now available as a spare part p n 13HA47014 Solution ID TAUS0622989EN Solution Usage 1 Description DF314 J63 0 occurs during copy mode Solution CAUSE Restart timing was incorrect SOLUTION To set RADF restart timing perform the following 1 Access the 36 mode Power the machine ON while holding down on the 3 and 6 keys Press the 2 Timing adj key Press the 2 Restart timing key Press the NEXT key until the desired RADF adjustment item appears in the message display area Press the COPY key Set the RADF adjustment chart on the RADF and select 11x17 size paper Then press the Start print button to make a copy OJAN N Check the restart leading edge
57. ADF feed tray the tape and filter will not interfere with feeding of originals Note A quantity of two 2 filter sheets is included with each sensor filter kit Solution ID TAUS0626956EN Solution Usage Description Is Bates Stamping supported Solution Bates Stamping is not supported Solution ID TAUS0630677EN Solution Usage Description READY TO COPY message when a Jamex coin vending system is installed Solution CAUSE Software dipswitch 17 6 in the 25 mode is not ON SOLUTION To enable the Jamex coin vending system set software dipswitch 17 6 to 1 ON Solution ID TAUS0630684EN Solution Usage Description With a Jamex coin vending system installed every copy jams Solution CAUSE Software dipswitch 1 0 in the 25 mode is ON SOLUTION Set software dipswitch 1 0 to 0 disabled Solution ID TAUS0634060EN Solution Usage Description List of equipment that is no longer being supported Solution Please see attached Product amp amp Technical Support Bulletins 1792 and 2443 andMarketing Bulletin 07 GB 016 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0648374EN Solution Usage Description When scanning an 8 5x11 document in TIF format to the HD107 or E mail the page size is reduced when viewing the image on the PC Solution CAUSE Approx
58. B209 in compatible with the 7020 7030 7025 models only Solution ID TAUS0622463EN Solution Usage 0 Description F81 02 after replacing the CB control board and attempting to flash the firmware Solution CAUSE Incorrect CB was installed SOLUTION The CB for this series of machines is not interchangeable Install the correct CB p n 26VVA 9300 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 70 7022 Solution ID TAUS0622575EN Solution Usage 0 Description Jamming or varying lead edge from all paper trays Solution CAUSE Worn or dirty resist clutch SOLUTION Replace the resist clutch p n 26NA82010 Solution ID TAUS0622603EN Solution Usage 0 Description FS107 stapled sets are not properly aligned Solution CAUSE The mylar alignment sheet attached to the front paper positioning plate is deformed causing a restriction to the proper paper movement during the stacking operation SOLUTION To check the mylar sheet attached to the front paper positioning plate perform the following 1 Power the copier ON and select the staple mode 2 Open the finisher front door and cheat the door interlock 3 Observe the paper movement during the reverse feeding and stacking operation Ensure that the paper slides smoothly under the Mylar sheet attached to the front paper positioning plate Reform the Mylar sheet or replace the front paper positioning plate p n 13GQ 6150 as necessary Soluti
59. Description Intermittent jamming popping noises and premature wear of the paper feed gears Solution CAUSE Loose or bent shaft on the upper tray driving auxiliary panel r assembly item A on page 16 of the 7022 7130 3 2002 parts catalog or lower tray driving auxiliary panel L C assembly page 18 of the 7022 7130 3 2003 parts catalog SOLUTION Replace the upper tray driving auxiliary panel r assembly p n 26NA 1030 and any worn paper feed gears or lower tray driving auxiliary panel L C assembly p n 26NA 1040 and any worn paper feed gears Solution ID TAUS0626128EN Solution Usage 5 Description PLEASE LOAD A4 PAPER when an 8 5x11 inch original is placed on the glass or in the RADF Solution CAUSE Dipswitches 5 0 and 5 1 destination switchover are incorrectly set SOLUTION Set the dipswitches for USA destination To set for USA destination perform the following 1 Access the 25 mode power the machine ON while holding down on the 2 and 5 keys 2 Select 1 Software DIP SW 3 Select DIP SW5 using the up down button at the left 4 Select bit 0 using the up down on the right Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 21 7022 Select 1 ON Select bit 1 using the up down on the right Select 0 OFF Press the PREVIOUS SCREEN button to return to the 25 mode Power the machine OFF ON to exit the 25 mode COND Solution ID TAUS0619236EN Solution Usage 4 Description
60. EN Solution Usage 0 Description FS107 part number for the foam pad that applies pressure to the cam roller assembly Solution Positioning Part p n 13GQ12110 Note This foam pad attaches to the top cover of the finisher outline on page 2 item number 12 of the FS107 parts catalog Solution ID TAUS0627897 EN Solution Usage 0 Description FK102 Image is reduced 74 an inch Solution CAUSE There is a header at the top of the page SOLUTION Approximately an inch reduction will occur when the machine is set to its proper lead to trail and front to rear adjustment Solution ID TAUS0627988EN Solution Usage 0 Description Unable to default to Tray 3 when APS is selected Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 81 7022 Solution CAUSE Incorrect DIP SW settings SOLUTION To have Tray 3 be the default tray when APS is selected perform the following 1 Access the 25 mode 2 Select 1 Software SW Scroll to DIP SW 25 Scroll to BIT 4 and set to a 0 OFF Scroll to BIT 5 and set to a 1 ON Power the copier OFF ON OAU Solution ID TAUS0628046EN Solution Usage 0 Description DF314 when performing the RADF scanning density adjustment the original will not feed Solution CAUSE Incorrect original is being used SOLUTION In some cases a plain sheet of white paper is used for the adjustment rather than the white chart p n 13GL97100 If this is the case th
61. F perform the following 1 Power the copier ON 2 Press the HELP key 3 Press Key ope mode on the touchscreen 4 Press 2 FAX on the touchscreen 5 Press Special set on the touchscreen 6 Using the numeric key pad enter 9272 for password 7 Press OK on the touchscreen 8 Press Function parameter setting on the touchscreen 9 Press System on the touchscreen 10 Press the down arrow on the right side of the touchscreen until Closed area RX is highlighted in dark blue 11 Press EDIT on the touchscreen to change the setting to OFF 12 Press BACK three 3 times 13 Press CANCEL one 1 time 14 Press BACK one 1 time 15 Press RETURN one 1 time to return to the normal copy mode Solution ID TAUS0620880EN Solution Usage 10 Description FK102 how to change the maximum limit of redials Solution To change the maximum limit of redials perform the following 1 While in the Copier mode press the Help button 2 Press Key Ope Mode on the LCD 3 Press 2 Fax on the LCD 4 Press the Special Set button 5 Enter 9272 6 Press Function Parameter Setting button 7 Press Machine Setting button 8 Enter address 0E0144 from the touchscreen 9 Press the Data button 10 Enter the following data for the maximum number of redials 0 through 15 00000000 00000001 00000010 00000011 00000100 00000101 00000110 00000111 00001000 00001001 10 00001010 11
62. M replacement may be necessary 1 Machine not going to ready state Not printing to a host name with DHCP Not scanning to E mail On startup abort code 0x0000999a Abort code 0x00f00b00 Not printing Machine rebooting every few minutes Screen freezing in KM logo 9 Keep losing machine settings when power OFF ONG BG N Bizhub 420 500 Common symptoms when NVRAM replacement may be necessary Note First try to flash the machine to the latest firmware before swapping the NVRAM because the firmware fixes many of the following symptoms 1 Screen freeze in KM logo 2 Fax unit locking up the copier or not recognized 3 CE 084 error code 4 CannotPING the copier 5 C D203 error code 6 Display resetting to Japanese 7 Losing network settings after firmware upgrade 8 C E002 error code 9 Scan to email or FTP 10 Loss of adjustment data 11 Total counter is reset 12 Display TCR adjustment 13 C284x error code Bizhub 600 750 Common symptoms when NVRAM replacement may be necessary 1 Screen freeze in KM logo 2 Cannot recognize DF 3 Error code SC2203 7145 7255 Common symptoms when NVRAM replacement may be necessary 1 Blank screen 2 Loss of E mail addresses 3 Loss of settings 4 Error code E56 01 IMPORTANT All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number
63. Minolta Business Solutions U S A Inc September 2007 15 7022 Solution CAUSE The open close actuator for the RADF open close detect sensor PS304 is not properly aligned with the sensor resulting in the sensor not being properly flagged when the RADF is lowered SOLUTION To check the RADF open close detect sensor for proper operation perform the following 1 Power the copier OFF 2 Access the 47 mode power the copier ON while pressing the 4 and 7 keys input code 60 press 1 3 The state of the RADF open close detect sensor will be displayed on the touchscreen as IN OFF with the RADF in the lowered position and should change to IN ON with the RADF in the raised position If the state of the RADF open close detect sensor fails to properly detect the raised or lowered position of the RADF thoroughly inspect the RADF open close detect sensor and open close actuator for proper alignment 4 Replace the RADF open close detect sensor p n 12QV85510 open close actuator p n 13GL73020 detecting spring p n 13GL73030 or open close part p n 13GL73010 as necessary Solution ID TAUS0619510EN Solution Usage 6 Description FK102 the machine keeps ringing without reception or reception starts but soon disconnects Solution CAUSE The PBX phone system is using a specific ring pattern that is different from PSTN SOLUTION Though this problem is caused by the PBX system issuing a specific ring the problem is avoidable by changi
64. N Solution Usage 1 Description FK102 how to fax two sided originals Solution To fax two sided originals perform the following 1 Enter the Fax Mode by pressing the FAX button Place the original in the document feeder Enter the fax number you wish to send to Press Setting on the LCD In the lower left hand corner will be the selection for Cover and Two sided Two Sided and One sided Choose desired setting Press Start to send the fax AARON Solution ID TAUS0619367 EN Solution Usage 1 Description DF314 LOAD B5 PAPER message after placing an original in the ADF Solution CAUSE Original size detection varistor VR301 is out of adjustment SOLUTION To adjust VR301 perform the following procedure 1 Access the 47 mode power the copier ON with SW2 operation panel switch while pressing the 4 and 7 keys Enter 6 9 display should read Place 8 5x11R original in the document tray Press Start button Press the Stop Clear button Press Star key Press 1 to display Place 8 5x11 original in the document tray Press Start button 10 Press Stop Clear button 11 Povver machine OFF ON vvith SVV2 OONDOARWNDY Solution ID TAUS0619465EN Solution Usage 1 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 41 7022 F51 5 at power up Solution CAUSE The developer unit is binding SOLUTION Replace the developer and perform L DETECT
65. OLUTION To check the SCDB perform the following 1 Access the 47 mode power the machine ON while holding down on the 4 and 7 keys output code 43 2 Using a meter check for 24V DC at CN66 6 Check CN66 7 for a change of state when pressing the copy button in 47 mode 3 If no change of state occurs replace the SCDB p n 26WA 9050 4 Power the machine OFF ON to exit the 47 mode Solution ID TAUS0622329EN Solution Usage 2 Description IT101 how to program a specific finisher exit tray for fax receptions and another finisher exit tray for copy jobs Solution To program the 7022 to have fax receptions exit into one finisher tray and copy jobs into a different finisher tray perform the following 1 From the copier mode press the HELP 2 button located to the right of the touchscreen 2 From the touchscreen select Key Ope mode 3 Enter a Key Operator passcode if applicable 4 Select 1 System Copierl 5 Select 2 Copier Initial 6 Select 5 Output 7 Select highlight the desired exit tray to be used for fax receptions press OK 8 Press RETURN to return back to the System Copier setting menu 9 Press the down arrow to scroll to the next System Copier setting menu screen 10 Select 12 Memory SW 11 Press the arrows in the lower left corner and scroll to page 3 3 of the memory switches 12 Press the down arrow on the right side and highlight Job Memory Recall 13 Press EDIT to change the Job Memory Rec
66. Output screen displays four exit trays but the machine has only two exit trays Solution CAUSE The tray count sensor PS716 has failed resulting in the machine misinterpreting the total tray count of the finisher at power up SOLUTION To check the tray count sensor perform the following 1 Power the copier OFF 2 Access the 47 mode power the copier ON while pressing the 4 and 7 keys input code 70 press 5 3 The state of the tray count sensor will be displayed on the touchscreen as IN ON when the tray count sensor is flagged and should change to IN OFF when the tray count sensor is not flagged 4 Replace the tray count sensor p n 12QV85510 as necessary Solution ID TAUS0623915EN Solution Usage 1 Description Intermittently the front and rear of the copy is deleted leaving 2 inches of copy down the middle of the copy Solution CAUSE There was a loose connection at the PRCB MCB or write unit SOLUTION Reseat all connectors at the PRCB MCB and write unit Solution ID TAUS0624074EN Solution Usage 1 Description Intermittent J30 00 from all trays and bypass with the paper stopping by the drum claws No image is created on the paper Solution CAUSE Failed registration sensor PS1 SOLUTION Replace PS1 p n 552085510 as needed Solution ID TAUS0624148EN Solution Usage 1 Description F23 01 displayed after installing a new drum carriage Solution CAUSE Incorrect drum carriage was installed Copy
67. Replace casing p n 13CQ45010 Work around in the interim The shaft holder can be epoxyed in place SPECIAL NOTE Solution provided by Bob Cochrane NORTHEAST COPIER SYSTEMS INC Solution ID TAUS0639997EN Solution Usage 0 Description Is a hard drive required for Scan to E Mail Solution A hard drive is required in order to use the Scan to E Mail option Solution ID TAUS0640867EN Solution Usage 0 Description Unable to print using finisher features after updating from Mac version 9 x to Mac version 10 3 x Solution CAUSE The 10 2 x Mac driver was installed and will not operate correctly in a Mac 10 3 x environment SOLUTION Download and install the Mac 10 3 x driver This driver is located on RonicaMinolta s FTP site URL ftp kbtdigital kx15 ftp konicabt com Trademark ownership information Solution ID TAUS0640934EN Solution Usage 0 Description Part number for LCT main body DB409 and DB410 Solution See KOM050108 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 86 7022 Solution ID TAUS0641202EN Solution Usage 0 Description Thermostat replacement precautions for all models usin
68. S A Inc September 2007 74 7022 Description Half copies from the platen or RADF Internal test prints are normal Solution CAUSE Failed main CB SOLUTION Replace the main CB p n 26WA 9300 Note Solution provided by Carlos Penton of U S Imaging Solutions Solution ID TAUS0624531EN Solution Usage 0 Description USB Port Can Not Open message displayed when flashing the main body via the parallel port Solution CAUSE Flashing the main body using USB is not supported with the model 7022 SOLUTION Flash the 7022 from a parallel port Note The ISW tool s USB setting is used for models that have a USB port on the main body for flashing Solution ID TAUS0624737EN Solution Usage 0 Description DB210 double feed prevention roller and drive shaft change Solution CAUSE The double feed prevention roller and drive shaft have been changed to provide parts commonality with other models SOLUTION See DB209 409 DB210 410 Technical Bulletin 2 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0624745EN Solution Usage 0 Description DB410 double feed prevention roller and drive shaft change Solution CAUSE The double feed prevention roller and drive shaft have been
69. SE The machine was not set to factory specifications SOLUTION To restore to factory settings perform the following 1 Access the 47 mode power the machine ON while holding down on the 4 and 7 keys output code 93 2 Press the start button 3 Power the machine OFF ON to exit the 47 mode Solution ID TAUS0620547EN Solution Usage 2 Description Fusing unit interchangeability Solution The fusing unit for the 7022 p n 26WE 5300 is compatible with the 7130 The fusing unit for the 7020 7025 7030 and 7035 p n 26NE 5300 is not compatible Solution ID TAUS0621221EN Solution Usage 2 Description Charge corona interchangeability with other model machines Solution The 7022 charge corona p n 26WA 2500 is interchangeable with the model 7130 only Solution ID TAUS0621462EN Solution Usage 2 Description When setting mixed original mode to default ON at power up PLEASE CLOSE RADF UNIT message is displayed when the RADF is raised for scanning or platen copying Solution CAUSE Software dipswitch 11 0 is OFF SOLUTION Set Software dipswitch 11 0 ON To set software dipswitch 11 0 perform the following 1 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 2 Select SOFTWARE SW 3 Using the up down arrows scroll to software switch 11 0 4 Select ON 5 Power the copier OFF ON to return to normal copy mode Solution ID TAUS0621788EN Solution Usage 2 Description F10 1 shortly after p
70. Solution ID TAUS0629513EN Solution Usage 0 Description How does Konica Minolta prevent security breaches or loss of classified documentation on this model Solution The security technique found in the Security Statement is consistent throughout Konica Minolta s digital product line to prevent unauthorized use of stored data Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0629680EN Solution Usage 0 Description Blank copies after cleaning the toner supply unit Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 84 7022 CAUSE The ribbon cable from the CCD to the CB is not seated properly SOLUTION Reseat the ribbon cable on the CB Solution ID TAUS0630505EN Solution Usage 0 Description How to disable the key counter from incrementing during print jobs Solution To disable the key counter from incrementing during print jobs perform the following 1 Access the 25 mode while holding down the 2 and 5 keys power the machine ON 2 Press 1 on the touch screen Software SW Scroll to switch 21 6 using the arrow keys on the touch pad Press ON Press the Return key on the touchpad Power the machine OFF ON to exit the
71. THIS DOCUMENT Copyright 2007 Konica Minolta Business Solutions U S A Inc 7022 Solution ID TAUS0619168EN Solution Usage 38 Description F46 8 at power up Solution CAUSE Laser index error caused by a failed index sensor board SOLUTION Replace write unit p n 26WA 6500 Solution ID TAUS0619178EN Solution Usage 14 Description Code 0006 when attempting to run L detect Solution CAUSE Dirty or failed TCSB Toner Control Sensor Board SOLUTION Clean or replace the TCSB p n 26NA 9180 Note The TCSB is located on the drum carriage Solution ID TAUS0619213EN Solution Usage 5 Description F51 4 code at power up Solution CAUSE ICP5 24V DC on the PRDB is open SOLUTION Check for 24V DC at CN26 A3 and CN26 A4 on the PRDB If 24V DC is not present check ICP5 on the PRDB If ICP5 is open replace the PRDB p n 26TA 9021 Solution ID TAUS0619432EN Solution Usage 5 Description PLEASE LOAD A4 PAPER is indicated on the LCD when placing an 8 5x11 original on the platen glass or the RADF Solution CAUSE 8 5x11 APS Japan Europe is selected in the 25 mode SOLUTION Change DIP SW 7 2 to a 0 To change DIP SW 7 2 to a 0 perform the following 1 Access the 25 mode power the copier OFF ON while simultaneously holding the 2 and the 5 keys 2 Select 1 Software SW Using the far left up arrow on the touchscreen scroll to DIP SW 7 Using the middle up arrow on the touchscreen scroll to BIT 2
72. W O key count will be highlighted on the touchscreen Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 29 7022 5 Touch EDIT until Valid is displayed as setting choice 6 Touch RETURN two 2 times to return to the normal mode Solution ID TAUS0618739EN Solution Usage 2 Description On a printer with a key counter unable to scan without installing the key counter into the receptacle Solution To enable scanning when an external key counter is not inserted into the key counter receptacle perform the following 1 With the machine powered ON in a ready state press the HELP key Touch Key Ope mode at the bottom left of the touchscreen Touch Printer on the touchscreen Repeatedly touch the down arrow on the right side of the touchscreen until SCAN W O key count is highlighted Touch EDIT until Valid is displayed as setting choice Touch RETURN two 2 times to return to the normal mode Dare wN Solution ID TAUS0618742EN Solution Usage 2 Description How to program auto reset timer Solution To program the auto reset timer perform the following 1 Power the copier OFF 2 Access the Key Operator Mode power the copier ON while pressing the HELP key Touch 1 System copier on the touchscreen Touch the down arrow located on the lower left corner of the touchscreen Touch 12 Memory SW on the touchscreen AUTO RESET TIMER will be highlighted Repeated
73. What Konica Minolta print drivers will come bundled with Microsoft Windows Vista and what is the release schedule for Vista compatible drivers Solution Please refer to the Windows Vista Hardware Compatibility List for Printers amp amp Scanners and the attached PDFs For EFI legacy products that will not receive a Vista specific driver refer to the following statement The previous drivers System 5 5e 8 8e will not work on 64 bit Vista However these drivers will work on the 32 bit version of Windows Vista with minor issues Known issue Borders and frames around icons and panes within the driver UI may not show up correctly Notes 1 Ifa previous driver was Microsoft Windows XP WHQL certified Microsoft also honors the digital signature CAT file on Windows Vista 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0657724EN Solution Usage 1 Description How to access the Konica Minolta FTP site Solution The Konica Minolta FTP site is no longer accessible The content of this site has been transferred to the Drivers System Code Firmware EPROMs selection on each individual s SSD Home page Enter a Product Group and a Product and select Go to get a complete list of Drivers System Code Firmware EPROMs Utilities and Support Documentation In addition there a
74. a Business Solutions U S A Inc September 2007 40 7022 SOLUTION Repair the bind with the paper exit shutter gate and ensure it moves up and down freely Note Remove the finisher top cover 6 screws to access the shutter gate drive mechanism Solution ID TAUS0619240EN Solution Usage 1 Description FS107 stapled sets are not properly aligned Solution CAUSE The Mylar alignment sheet attached to the front paper positioning plate is deformed causing a restriction to the proper paper movement during the stacking operation SOLUTION To check the Mylar sheet attached to the front paper positioning plate perform the following 1 Power the copier ON and select the staple mode 2 Open the finisher front door and cheat the door interlock 3 Observe the paper movement during the reverse feeding and stacking operation Ensure that the paper slides smoothly under the Mylar sheet attached to the front paper positioning plate Reform the Mylar sheet or replace the front paper positioning plate p n 13GQ 6150 as necessary Solution ID TAUS0619242EN Solution Usage 1 Description FK102 Memory Overflow message with a FL102 dual line option installed Solution CAUSE The fax file size has exceeded the available memory SOLUTION When the FL102 is installed in the FK102 the fax transmission data is restricted to 5 6MB even when the ERDH memory has been expanded to 64MB and the fax file size set to 16MB Solution ID TAUS0619308E
75. a Minolta Business Solutions U S A Inc September 2007 97 7022 http Awww adobe com products acrobat readstep2 html Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 98
76. acrobat readstep2 html Trademark ownership information Solution ID TAUS0624549EN Solution Usage 1 Description F46 1 at power up Solution CAUSE Failed main CB SOLUTION Replace the main CB p n 26WA 9300 Solution ID TAUS0625858EN Solution Usage 1 Description How to program Auto Tray Switching ATS Solution To program ATS perform the following 1 Access the 25 mode power the copier ON while pressing the 2 and 5 keys Select copy mode and press the help key Select Key Ope Mode Enter the 4 digit key operator password if necessary Select Memory SW Using the up down arrows scroll down until Auto Tray Switch is selected ORUN Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 53 7022 7 Press Edit until ON is displayed 8 Using the up down arrows scroll down again until ATS APS for the desired paper tray Bypass Tray 1 Tray 2 Tray 3 Tray 4 is highlighted 9 Press Edit until ON is displayed 10 Power the machine OFF ON to return to the normal copy mode Solution ID TAUS0626140EN Solution Usage 1 Description COPY IN PROGRESS message when using the RADF only Platen copying and internal tests print normally Solution CAUSE The machine s memory has become corrupt SOLUTION Reset the machine to factory defaults To reset memory to factory defaults perform the following 1 Enter the 25 mode power the machine ON while pressing the 2 and
77. adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0629445EN Solution Usage 3 Description The red light for the fax stays ON Solution CAUSE The firmware failed SOLUTION Reflash the machine to the latest level firmware Solution ID TAUS0643087EN Solution Usage 3 Description The paper size detection dial for Tray 2 only is not registering the correct paper sizes on the operation panel Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 27 7022 Solution CAUSE The Destination switch is not set for USA SOLUTION To set the destination switch for USA perform the following 1 Access the 25 mode power the machine ON while holding down on the 2 and 5 keys 2 Press 1 on the touch screen Software SW Scroll to switch 5 0 using the arrow keys on the touch pad Press the ON button to change the data to a 1 Scroll to switch 5 1 using the arrow keys on the touch pad Press the OFF button to change the data to a 0 Press the PREVIOUS SCREEN button to return to the 25 mode Power the machine OFF ON to exit the 25 mode Co HN O CI B W Solution ID TAUS0603894EN Solution Usage 2 Description Shadows around the edges of Booklet mode copies Solution CAUSE The RADF Centering adjustment is incorrect SOLUTION To adjust the RADF Centering perform the following 1 Access t
78. age 0 Description Does Konica Minolta provide support for Equitrac products Solution For Equitrac technical support information please visit http www metrics com Support URL http www metrics com Support or contact trained Support Engineers by telephone at 519 885 2458 by fax at 519 746 7931 or via E mail at support metrics com Note Technical Support is available Monday through Friday 8 AM to 6 PM EST Trademark ownership information FILE V TEXT WTRADEMRK TXT NEVVII Solution ID TAUS0647104EN Solution Usage 0 Description DB411 J16 J13 gears skipping and grinding noise Solution Bent DB410 411 frame Inspect the DB410 411 for possible bent frame Remove the back cover of the DB Look up in the left hand corner where the machine contacts the DB411 Please see Bulletin 5247 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0649488EN Solution Usage 0 Description Does the IP011 support CREATE software Solution The IP011 print controller using the GDI print driver does not support CREATE software The IP011 will need to be replaced by the IP421 Trademark ownership information Solution ID TAUS0649997EN Solution Usage 0 Description DF 314 Ch
79. all setting to ON 14 Press RETURN three times to return back to normal copy mode 15 Press the OUTPUT button located to the right of the touchscreen 16 Select highlight the desired exit tray to be used as the default for copy jobs and press OK 17 Press the APPLICATION button located to the right of the touchscreen 18 From the APPLICATION screen select JOB MEMORY located in the top right corner 19 Press ENTRY located at the bottom of the job memory screen 20 A CHECK MODE screen should now appear verify that these setting are acceptable as copier default and press OK If settings are not acceptable return back to normal copy mode and change settings as desired and then continue programming starting at step 15 21 From the job memory screen press the down arrow and scroll to job memory 15 22 Select highlight 15 and press OK 23 Enter a name of your choice and press OK 24 Press OK to return back to normal copy mode Note To summarize programming the 7022 in this manner forces the copier to automatically recall job memory 15 when it initializes and auto resets All fax receptions will ignore job memory recall and only react to what s programmed into Key Operator mode copier initial settings Solution ID TAUS0622509EN Solution Usage 2 Description Partial light or faded copies from lead to trail edge prints and internal test charts are normal density Solution CAUSE Failed write unit SOLUTION Replace the
80. and toner PCUA 950246 Solution ID TAUS0620121EN Solution Usage 1 Description Latest firmware EPROM level 7022 Solution 7022 system control version 17 0 7022 system control version 15 0 See 7022 Technical Bulletin 17 for details 7022 system control version 14 0 image processing version 13 0 firmware enhancement list in Adobe Acrobat format 7022 level 13 CHT1P firmware enhancement list in Adobe Acroba format 7022 level 13 CHTOP firmware enhancement list in Adobe Acrobat format 7022 level 13 firmware enhancement list in Adobe Acrobat format 7022 level 12 firmware enhancement list in Adobe Acrobat format 7022 level 11 firmware enhancement list in Adobe Acrobat format FK102 FK102 level 14 firmware enhancement list in Adobe Acrobat format FK102 level 13 firmware enhancement list in Adobe Acrobat format FK102 level 12 firmware enhancement list in Adobe Acrobat format Note The latest firmware is available at http Avww konicabt com konicode PubBrowser eproms URL http Awww konicabt com konicode PubBrowser eproms Trademark ownership information Solution ID TAUS0620144EN Solution Usage 1 Description Part number for the fixing input shaft Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 44 7022 Solution The part number for the fixing input shaft is p n 26NA15140 Note This part number is not listed in the Parts Catalog Solution ID TAUS0620184EN Solution Usag
81. ange of ADF Solution See Bulletin 5234 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0650706EN Solution Usage 0 Description DF314 J62 3 J63 5 when duplexing 2 2 copies Solution CAUSE Failed reverse or swing gate torque limiter SOLUTION Replace torque limiter p n 13GL15231 SPECIAL NOTE Solution provided by Greg Anderson ALTERNATIVE BUSINESS SYSTEMS LINCOLN NE Solution ID TAUS0650895EN Solution Usage 0 Description DB211 J13 J16 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 89 7022 Solution See Bulletin Number 5248 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0651059EN Solution Usage 0 Description Machine indicates a copy count of 2 copies after pressing auto reset Solution CAUSE There is a Job programmed in Job memory number 15 When a job is stored in Job memory number 15 i e incoming fax s exit to tray 2 copies exit to tray 1 it will act as the d
82. ased on customer demand AOUN Solution ID TAUS0619988EN Solution Usage 0 Description FS107 intermittent J72 21 or area 10 jams displayed during idle Solution CAUSE If the user removes paper from the stack position before it has completely exited a J72 21 occurs Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 63 7022 SOLUTION Upgrade FS107 firmware to level 23 or later Solution ID TAUS0620023EN Solution Usage 0 Description Toner packing in the toner recycling unit Solution CAUSE Cooling capability around the drum carriage is diminished due to a dust build up on the dust proof filter for the cooling fan FM4 SOLUTION Clean the dust from the dust proof filter for the cooling fan located on the left side of the machine Note Clean dust proof filter for the cooling fan every PM 100 000 copies Solution ID TAUS0620094EN Solution Usage 0 Description Unable to adjust the touchscreen sensitivity Solution CAUSE Failure of the touchscreen SOLUTION Replace the touch key board p n 26NA87520 Solution ID TAUS0620125EN Solution Usage 0 Description FK102 unable to select One Touch keys 21 through 40 Solution CAUSE Program Entry Data was not initialized at setup SOLUTION To initialize Program Entry Data on the FK102 perform the following 1 Press the HELP button Press KEY OPE mode in lower left hand corner Press FAX Press SPECIAL SET Enter passcod
83. aser unit cover and gently cleaned the polygon mirror using a dry cotton pad Note This should only be performed after eliminating any other potential cause Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 14 7022 SPECIAL NOTE Solution provided by Max Coplen Stuarts Inc Monroe Solution ID TAUS0627315EN Solution Usage 7 Description DF314 E89 01 intermittently Solution CAUSE Failed RADF CB SOLUTION Replace the RADF CB p n 13GL 9010 p n 13G8 9010 or p n 13G8 9011 Notes 1 Refer to the ADF serial number DF Control Board firmware version and model compatibility matrix 2 To view any PDFs Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html 3 Refer to following information prior to flashing firmware into the replacement RADF CB a The DF314 CB has been changed in production to allow compatibility with all 4 applicable main bodies 7020 7025 7030 7035 b The firmware requirements between the new and old style boards are NOT fully compatible To confirm proper firmware requirements please refer to the following information DF314 firmware version 30 file name DF314 30p exe or higher is compatible with all 4 models 7020 7025 7030 7035 but can only be flashed into a new style DF314 CB DF314 firmware version 20
84. be found on either page E 2 of the DF314 installation instructions or in the 7020 7025 7030 7035 service manual 3 2001 page 4 88 a The DF314 reading roller p n 13GL45520 may apply too much pressure to the slit glass if the DF314 height is adjusted too high This added pressure might contribute to debris adhering to the slit glass b After performing the height adjustment it may be beneficial to re adjust the height positioning screw approximately 1 2 to 3 4 of turn counterclockwise The position of the white pointer should slide down to the left of center slightly this will relieve additional pressure away from the slit glass by the reading roller CAUTION Adjusting the RADF height too high may cause RADF jamming at the slit glass area or blurred copies 5 Adjusting the READ POINT ADJUSTMENT in the 36 mode may also help to minimize this problem a The READ POINT ADJUSTMENT moves the first mirror to a different home position and consequently a different position under the slit or scan glass By moving the read point of the first mirror and adjusting RESTART TIMING you can effectively move the read point of the scan glass so it is not directly under the DF314 reading roller This is the area that appears to be the most susceptible to slit glass contamination b The READ POINT ADJUSTMENT procedure can be found in the 7020 7025 7030 7035 service manual 3 2001 page 4 48 c It may be necessary to readjust paper RESTART TIMING for both the main
85. body and the RADF to have the image properly aligned after changing the READ POINT ADJUSTMENT d Information pertaining to RESTART TIMING PROCEDURES can be found in the 7020 7025 7030 7035 service manual 3 2001 starting on page 4 42 CAUTION Excessive adjustment to the READ POINT position will cause copy density to be lighter when copying from the RADF Notes Never use paint solvents such as benzene or thinners to clean any portion of the copier Trademark ownership information Solution ID TAUS0617990EN Solution Usage 1 Description The developer which is included with the unit indicates a PCUA of 950252 instead of 950254 as per the configurator sheet The package indicates that the model is 7130 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 37 7022 Solution This developer is fine to use for the set up of the machine There was a printing error on the packaging which will not affect the operation or copy quality Solution ID TAUS0618084EN Solution Usage 1 Description FK102 how to arrange the abbreviated dial numbers in alphabetical order in the ABBR Select screen Solution Abbreviated dial numbers can not be arranged in alphabetical order in the ABBR Select screen The listing is in order of the ABBR number Solution ID TAUS0618268EN Solution Usage 1 Description The fixing unit cleaning web is not included in the PM maintenance kit PCUA 950256 Solution CAUSE The cleaning web
86. cable 4 Select 1 System Copier 5 Select 2 Copier Initial 6 Select 5 Output 7 Select highlight the desired exit tray to be used for fax receptions press OK 8 Press RETURN to return back to the System Copier setting menu 9 Press the down arrow to scroll to the next System Copier setting menu screen 10 Select 12 Memory SW 11 Press the arrows in the lower left corner and scroll to page 2 3 of the memory switches 12 Press the down arrow on the right side and highlight Job Memory Recall 13 Press EDIT to change the Job Memory Recall setting to ON 14 Press RETURN three times to return back to normal copy mode 15 Press the OUTPUT button located to the right of the touchscreen 16 Select highlight the desired exit tray to be used as the default for copy jobs and press OK 17 Press the APPLICATION button located to the right of the touchscreen 18 From the APPLICATION screen select JOB MEMORY located in the top right corner 19 Press ENTRY located at the bottom of the job memory screen 20 A CHECK MODE screen should now appear verify that these setting are acceptable as copier default and press OK If settings are not acceptable return back to normal copy mode and change settings as desired and then continue programming starting at step 15 21 From the job memory screen press the down arrow and scroll to job memory 15 22 Select highlight 15 and press OK 23 Enter a name of your choice and
87. ct adjustment has completed successfully Power OFF ON the sub switch to return to normal copy mode NOOBRWND Solution ID TAUS0628965EN Solution Usage 1 Description Is the overlay mode available on the model 7022 Solution No the overlay mode is not available on the model 7022 However the mode is available on the model 7130 Solution ID TAUS0628979EN Solution Usage 1 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 57 7022 Description F81 02 displayed after replacing the CB control board and attempting to flash the firmware Solution CAUSE Incorrect CB was installed SOLUTION The CB for this series of machines is not interchangeable Install the correct CB p n 26VVA 9300 Solution ID TAUS0629030EN Solution Usage 1 Description Is Unimessage Pro available for the FK102 Solution Unimessage Pro utility is not a function used with the FK102 Solution ID TAUS0629301EN Solution Usage 1 Description The image is stretched on the copies when using the ADF Solution CAUSE The ADF height was set too high SOLUTION Lower the ADF height using the ADF height adjustment screws on the ADF hinges Solution ID TAUS0629484EN Solution Usage 1 Description Code 0004 during L detect Solution CAUSE No developer in developing unit SOLUTION Put developer in developing unit run L detect again SPECIAL NOTE Solution provided by EVAN CLARK IMAGE SYSTEMS FOR BUSINESS INC S
88. cts acrobat readstep2 html Solution ID TAUS0701792EN Solution Usage 1 Description Jamming from all trays including the bypass Solution CAUSE No 24V DC to the 2nd paper feed resistclutch loop clutch p n 26NA82010 due to a failed ICP11 on the PRDB SOLUTION To identify this as the cause perform the following steps 1 Check ICP11 for 24V DC 2 If the 24V output is not present replace the PRDB p n 26TA 9021 Solution ID TAUS0618711EN Solution Usage 32 Description Code SC46 08 displayed during unit initialization Solution CAUSE Polygon motor does not spin up at power up On the control board there is 24VDC at CN22 5 and the M5 drive signal drops from 5VDC to OV on CN22 3 at power up The write unit has failed SOLUTION Replace the write unit p n 26WA 6500 Solution ID TAUS0622933EN Solution Usage 32 Description F35 xx codes Solution CAUSE Failed temperature sensor assembly or the two countermeasures for intermittent fixing unit failure codes F34 F35 F36 needs to be completed SOLUTION To resolve intermittent fixing unit failure codes perform the following 1 Replace the temperature sensor MT plate with the new style temperature sensor MT plate p n 26NA53151 2 Replace the temperature sensor assembly p n 26NA88011 3 Upgrade image control firmware to version 11 or higher Notes a See 7020 7022 7025 7030 7035 7 130 7135 Technical Bulletin 13 for details b The latest firmware is available a
89. d Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 4 or OFF ATS APS disabled for Tray 4 as desired by the customer NOAA WN Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 28 7022 13 Touch RETURN three 3 times to return to the normal copy mode Solution ID TAUS0617840EN Solution Usage 2 Description With the 1 2 copy mode selected using 8 5x11R originals that are printed onto 8 5x11 paper using auto rotation the rear side is upside down Solution CAUSE Second side orientation needs to be changed SOLUTION To orient side 2 perform the following 1 With the machine powered ON and in a ready state press the APPLICATIONS key 2 Touch SPECIAL ORIGINAL on the touchscreen 3 Select the appropriate orientation NORMAL 1 2 Upside Down or 2 1 Upside Down and press OK Solution ID TAUS0617901EN Solution Usage 2 Description Power requirements 7022 Solution Voltage 115V AC 10 dedicated line recommended Current 15A Frequency 60 Hz fi 2 5Hz Grounding Isolation recommended Termination NEMA Type 5 15R receptacle 125V AC 2 pole 3 wire grounded Note A dedicated AC line with an isolated ground is strongly recommended A dedicated line mandates the exclusive use of an electrical branch circuit where the receptacle grounding terminal is grounded by an insulated grounding conductor that is isolated from the receptacle mo
90. d above are incorporated with the new style DF314 CB from the factory Although these DF314s can use the old style board providing the proper firmware is installed based on the model main body See information above VII See 7020 7025 7030 7035 Technical Bulletin 6 VIII A 7035 equipped with a DF314 with an old style board flashed to firmware version below 20 currently level 16 or 17 will produce a copy that is stretched enlarged from lead to trail when scanned through the DF314 IX A 7020 7025 or 7030 equipped with a DF314 with an old style board flashed to firmware version 20 will produce a copy that is compressed reduced from lead to trail when scanned through the DF314 X See DF314 Revision of Rom Notice PDF file CAUTION Flashing the DF314 CB with the incorrect firmware version may permanently damage the DF314 CB Trademark ownership information Solution ID TAUS0617922EN Solution Usage 6 Description Dual fax line option FL102 availability Solution The dual line option kit order number is PCUA 950245 The dual line option must have a separate telephone number assigned to it Solution ID TAUS0618173EN Solution Usage 6 Description How many passwords are available for use in ECM mode Solution This product has up to 128 password accounts available in ECM mode Each password is up to 5 digits Solution ID TAUS0619018EN Solution Usage 6 Description DF314 not recognized by the main body Copyright 2007 Konica
91. e Description Unable to install 32 bitdrivers on a Microsoft Windows 2003 64 bit server formigration to the 32 bit clients Solution The 32 bit driver files are not recognized when attempting to load on a 64 bit system therefore the files must be pulled from a 32 bit system in order to add additional driver support on a 64 bit server 1 After installing the 64 bit driver on the server install the matching 32 bit PCL PostScript Visual PostScript Plug in or PostScript Adobe driveron one of the clients 2 The driver files will be placed in C WINDOWS inf folder on the client 3 Share this folder on the network so that the 64 bit server has access 4 From the server when adding additional drivers browse to the shared folder on the workstation 5 Select the appropriate inf file from the shared folder on the client the driver files will then be pulled over to the server to support other 32 bit clients when migrating the driver files Note It is important to install the same type of driver on the client to match the driver installed on the server Solution ID TAUS0658160EN Solution Usage Description Background overtoning and F26 x codes Solution PROBABLE CAUSES 1 Overtoned developer Install fresh developer PCUA 950237 and run the L detect adjustment To run the L detect adjustment perform the following a Enter the 36 mode power the copier ON while pressing the 3 and 6 keys b Press 1 HV adjustment c P
92. e paper must be an A4 size 210 X 297 mm which is the same size as the chart If the machine does not see A4 size the feeder will not feed the original It is recommended that the white chart always be used Solution ID TAUS0628092EN Solution Usage 0 Description Unable to FAX to PC using the Visual PostScript 12 0 1 01 executable driver migrated from a Windows 2000 server to a Windows XP workstation TX error report is generated at the workstation following a fax attempt from the workstation Solution CAUSE Driver version 12 0 1 01 is for single workstation installation ONLY This is the installable version exe style driver which is not designed for a client server environment where driver migration is used to deliver the driver to the workstations Note Installable Visual PostScript drivers have been removed from Konica Minolta s website and FTP site due to these issues SOLUTION Remove the driver from the server using add remove programs Download and install the latest version IP422 Visual PostScript driver from the Konica FTP site using the add printer method then migrate the driver to the workstations Note Server reboot may be required following removal of the installable style driver Trademark ownership information Solution ID TAUS0628116EN Solution Usage 0 Description How to change the ECM master code Solution To change the ECM master code perform the following 1 Enter the 25 mode turn the machine ON wh
93. e perform the following 1 Access the 47 mode power the machine ON while holding down on the 4 and 7 keys output code 93 2 Power the machine OFF ON to exit the 47 mode Solution ID TAUS0619625EN Solution Usage 3 Description With the DF314 connected the machine will not come ON Solution CAUSE The printer driver board failed SOLUTION To check the DF314 perform the following 1 Power the machine OFF Disconnect the DF314 from the main body 2 Power the machine ON If the machines comes ON replace the PRDB p n 26TA 9021 Solution ID TAUS0619803EN Solution Usage 3 Description Operation panel is locked up Solution CAUSE Either one or more of the operation panel or fax one touch buttons on the installed FK102 20 button operation panel is stuck in the down position This will lock up the complete operation panel including the LCD touchscreen SOLUTION Repair the stuck operation panel or fax one touch button s on the FK102 20 button operation panel Note Any operation button or Key that is stuck in the down position will also prevent access to 25 36 47 or Key Operator modes Solution ID TAUS0620731EN Solution Usage 3 Description DF314 display continuously changing between PLEASE LOAD 8 5x11 and PLEASE LOAD 11x17 paper sizes The operation panel also appears to be locked up when an 8 5x11 paper is placed in the feed tray Solution CAUSE The lighting above the DF314 is adversely affecting the operati
94. e 1 Description ISW Trns utility specifications Solution The ISW utility version3 40E is compatible with the following PC operating systems Microsoft Windows 95 Windows 98 Windows Me Windows NT4 0 Windows 2000 and Windows XP Trademark ownership information Solution ID TAUS0620326EN Solution Usage 1 Description FK102 not recognized by the main body Solution CAUSE The FK102 has been disabled by the faulty part isolation in the 25 mode SOLUTION To enable the FK102 perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while simultaneously pressing the 2 and 5 keys Select option 1 SOFTWARE SWITCH Scroll to dipswitch 19 1 Set to 0 by selecting OFF Power the copier OFF ON using SW1 Main power switch to return to normal copy mode Oak CN Solution ID TAUS062046 EN Solution Usage 1 Description FK102 how to enable distinctive ring Solution CAUSE The FK102 does not have a built in distinctive ring feature SOLUTION If this feature is required an external fax tel device that support distinctive ring must be purchased Note Distinctive ring adds a second phone number to an existing line then varies the ring pattern two short rings instead of one long one for instance to indicate calls to the different number Distinctive ring switches can set to detect the ring patterns and route calls accordingly These switches can be obtained through local ph
95. e 9272 and press OK Press INITIALIZATION Press PROGRAM ENTRY DATA Press OK Press YES to confirm Press BACK until you return to the normal mode DONGORGN Solution ID TAUS0620156EN Solution Usage 0 Description FS107 stapler cartridge lever green release part number Solution The stapler cartridge lever p n 120H99010 is not listed in the Parts Catalog Solution ID TAUS0620311EN Solution Usage 0 Description Unable to use the Interrupt button on the operation panel or RESERVE on the LCD Solution CAUSE Incorrect software dipswitch setting in the 25 mode SOLUTION To verify 25 mode software dipswitch settings perform the following Access the 25 mode power the copier ON while pressing the 2 and 5 keys Select 1 SOFTWARE SW Using the up down arrows scroll to software switch 4 6 Select OFF Power the copier OFF ON to exit the 25 mode AOUN Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 64 7022 Solution ID TAUS0620489EN Solution Usage 0 Description IP422 not recognized by the main body Solution CAUSE The IP422 has been disabled by the faulty part isolation setting in the 25 mode SOLUTION To enable the IP422 perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while simultaneously pressing the 2 and 5 keys Select option 1 SOFTWARE SWITCH Scroll to dipswitch 19 0 Set to 0 by selecting OFF
96. e FAX setting list Solution CAUSE Initially the maximum reception zoom was only 96 After a certain period life size reception 100 was added At this time the corresponding change was not made in the FAX setting list SOLUTION The failure is included in the system control program and will be corrected on the next upgrade of each program Solution ID TAUS0629268EN Solution Usage 0 Description FK102 when TEL FAX auto switch is ON and pseudo Ring of TEL reception is calling if external handset is off hook Reception Error is displayed on control panel screen for a few seconds In addition this failure is only displayed There is no problem with communication and or journal record Solution CAUSE Message is displayed because of internal process related to the system control SOLUTION Since this message does not have to be displayed it will be corrected in the next system control program upgrade Solution ID TAUS0629293EN Solution Usage 0 Description FK102 Is there an audible beep when faxes are received Solution There is an audible beep when the Fax is first being received but there is no audible beep after the Fax has been printed Solution ID TAUS0629344EN Solution Usage 0 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 83 7022 FL102 how to set line 2 for RX only Solution To set line 2 for RX only perform the following 1 Access the Key ope mode
97. e customer 9 Touch the down arrow on the right side of the touchscreen ATS APS SW Tray 1 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 1 NOJ AON Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 42 7022 10 Touch the down arrow on the right side of the touchscreen ATS APS SW Tray 2 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 2 11 Touch the down arrow on the right side of the touchscreen ATS APS SW Tray 3 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 3 12 Touch the down arrow on the right side of the touchscreen ATS APS SW Tray 4 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 4 13 Touch RETURN three 3 times to return to the normal copy mode SPECIAL NOTE Solution provided by Wayne Winters Caltronics Business Systems Solution ID TAUS0619691EN Solution Usage 1 Description PLEASE INSERT KEY COUNTER message is displayed when printing with a key counter installed Solution CAUSE Software switch 17 3 host printing cannot be performed when a key counter is installed is enabled SOLUTION Disable software switch 17 3 host printing cannot be performed when a key counter is installed To disable
98. e file menu Select properties in the print driver dialog box Check the password check box In the ID box of the Password Setting dialog box enter the ECM user account number Enter any numeric password up to 8 digits in the password box Select OK Make any additional desired changes to the print driver and select OK Select OK to print the document On the operation panel of the machine press the Scan Print button 10 Press Password Print on the LCD touch screen 11 Enter the ECM user account number in the User ID space using the numeric keys on the touchscreen 12 Press OK 13 Enter the same numeric password that was entered in the print driver using the numeric keys on the touchscreen 14 Select the number of the job to be printed and press the print button Note The print job will not be printed until the matching password is entered at the main body The password print feature will increment the ECM user account OND EON Solution ID TAUS0623332EN Solution Usage 1 Description FK102 How to enable image printing on the transmission reports Solution To enable printing of the image on transmission reports perform the following 1 From the Copier mode press the HELP button 2 On the LCD touch screen select KEY OP mode 3 Select 2 FAX 4 Select SPECIAL SET 5 Enter Password of 9272 and press OK 6 Select FUNCTION PARAMETER SETTING 7 Select LIST OUTPUT MODE 8 Scroll to TRANSMISSION REPORT 9 Pre
99. e format procedure Power the machine OFF ON ONDA WN Solution ID TAUS0623821EN Solution Usage 2 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 34 7022 Description Paper jams popping noise and gear breakage Solution CAUSE The double feed preventative roller has failed SOLUTION Install the new style DFPR SE95 3900 Notes 1 See 7020 7022 7025 7030 7035 7130 7135 Technical Bulletin 16 for details 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623848EN Solution Usage 2 Description DF314 J65 8 at power up Solution CAUSE PS303 original exit actuator return spring is dislodged or malformed SOLUTION Reinstall or replace the PS303 actuator return spring p n 13GL46680 The spring is located at the rear side of the long black actuator shaft Access 47 mode output 60 multi mode 05 OFF NO paper is present ON with paper Solution ID TAUS0624063EN Solution Usage 2 Description How to adjust density shift Text Photo Text Photo and Increase Contrast Solution To adjust the density shift perform the following 1 Power the copier ON 2 Press the HELP key Touch Key Ope mode on the touchscreen Touch 1 Syste
100. e going to both machines While the output still may not be exactly the same the effect of printing to two different printers can be lessened There may even be different output within the same printer manufacturer i e Konica IP302 print controller is good but the IP304 print controller is not Lexmark Optra K1220 is good but the Optra T614 is not The analogy that is often used when explaining this to customers involves motor vehicles A Ford and Dodge are essentially the same in terms of the fact that they are cars that serve as a means of transportation just as two printers are output devices However while the end result of driving two different cars is essentially the same there may be certain differences with regard to cornering and acceleration that give each car a distinct feel This is essentially what is happening between the two printers It is understandable that the customer does not want to convert thousands of existing documents but due to the vast number of different printers currently available on the market today it is not possible to exactly emulate all printer manufacturers algorithms The only other option is to pick one printer model format these documents that need a consistent look for that printer and use only that particular printer to print these documents If there are any further questions please feel free to contact the National Systems Solutions Group at 1 800 825 5664 Solution ID TAUS0656577EN Solution Usag
101. e on the server or workstation hosting the printer SOLUTION Disable SNMP status on the print driver 1 From the printers folder highlight the printer object right click and select properties 2 Select Ports 3 Configure Port 4 Uncheck SNMP Status Enabled Trademark ownership information Solution ID TAUS0643425EN Solution Usage 0 Description SC52 06 and the unit will not boot when the IP422 is installed The cooling fans are operating Solution CAUSE The system code on the IP422 CF card s is corrupt SOLUTION Reload system code on the IP422 Solution ID TAUS0643983EN Solution Usage 0 Description No finisher indicated rotate and sort are grayed out Solution CAUSE DSW for finisher isolation has been enabled to 1 ON SOLUTION Access the 25 mode and 1 Software dipswitch bit 20 switch 4 to 0 for OFF Note Rotate and Sort will be grayed out if the finisher is set for isolation The FS should be removed completely to use the sort and rotate mode Solution ID TAUS0644171EN Solution Usage 0 Description Unable to view part numbers when using Adobe PDF Reader Solution CAUSE Corrupted application or Asian Fonts not loaded SOLUTION Remove the Adobe Reader using Add Remove Programs and reload version 6 0 with the Japanese Language fonts Trademark ownership information Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 88 7022 Solution ID TAUS0646856EN Solution Us
102. ed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0618432EN Solution Usage 8 Description How to configure Scan to E mail Solution In order to utilize Scan to E mail the printer must be connected to a network and have a dedicated E mail server attached Scan to E mail can be configured by using the operation panel or simply browsing to the NIC To configure Scan to E mail using the operation panel perform the following 1 Press the SCAN PRINT key for the Printer Mode Press Setting on the touchscreen Press 5 for Network Setup Press OK Press the NEXT and then 9 for E mail Setup Press OK Select SMTP Server Name and press OK Input the IP address or DNS name of the E mail server and press OK Select SMTP Port Number and press OK Enter 25 for the port number and press OK No action is required for SMTP Access Timeout seconds setting No action required for Max Message Size 100 kilobytes Enter the desired information in the SUBJECT SENDER and MESSAGE BODY fields and press OK 10 Press CANCEL to back out of the configuration mode At this point a message will be indicated NIC Parameters is changed Press yes and then enter sysadm for the password and press OK to accept the change 11 Press the Mode key to return to copy mode
103. ee Mod Notice M20020213A0 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 66 7022 Solution ID TAUS0621269EN Solution Usage 0 Description FK101 how to send more than 50 originals the limit of the RADF Solution To send more than 50 originals perform the following 1 Depress the fax button on the operation panel Place the first stack of originals in the RADF Enter the destination fax number Press the scan button on the fax touch screen If more originals need to be sent reload the RADF and press scan again When all originals have been scanned press the start button to send DARN Solution ID TAUS0621322EN Solution Usage 0 Description Bluetooth wireless printing available Solution Konica Minolta recommends ANYCOM Bluetooth Products Bluetooth wireless printing users have the ability to print high quality images from laptops tablets PDAs or desktop PCs without the need for line of sight from up to 30 100 feet away A Bluetooth PC Card URL http techweb konicabt com tpm media AnyCom_PC_Card pdf or USB adapter URL http techvveb honicabt com tpm media AnyCom USB adapt pdfil is installed as
104. efault setting when pressing Auto reset SOLUTION A simple test to see if this is the case would be to turn OFF job memory recall in the Key op mode under the Memory SW settings If this solves the problem delete the job in the Key op mode under Lock Job memory and then re enter the job with the correct amount of copies Solution ID TAUS0651118EN Solution Usage 0 Description How to input the network path when setting up IPP for Microsoft Windows 9x ME 2000 XP or 2003 Solution To input the network path for IPP perform the following Click Start choose Settings and then choose Printers In the Printers window double click the icon for the print driver Choose Properties from the File menu Click the Details tab and then click Add Port The Add Port dialog box will appear Enter the network path for the printer as follows http IP address or DNS name 631 ipp Click OK Note IPP printing across a router requires port numbers 631 and 80 to be unblocked DDYN Trademark ownership information Solution ID TAUS0651167EN Solution Usage 0 Description DB411 J13 J16 Solution See Bulletin Number 5248 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0651178EN
105. eliminary scan will occur in mixed original mode to determine paper size before the reading scan is done This is normal operation and can not be changed Solution ID TAUS0626806EN Solution Usage 0 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 11 7022 Popping noise from Tray 1 and bypass Solution CAUSE Dirty paper feed shaft holder s SOLUTION Clean paper feed shaft holder s p n 466076020 SPECIAL NOTE Solution provided by Dennis Volkart Consolidated Copier Services Solution ID TAUS0626816EN Solution Usage 0 Description DB409 intermittent J16 when feeding 8 5x11 from the LCT Solution CAUSE Wear within the paper feed unit SOLUTION Repair or replace the following 1 Wear within the paper feed unit p n 13HA 4000 causes the upper limit actuator to read incorrectly This places excessive pressure on the drive system Replace the paper feed unit as necessary 2 Loosen the four DB409 410 drive unit p n 13NE 1500 mounting screws push the drive unit upwards and to the right to provide maximum gear mesh for the drive gear p n 13HA77060 and idler gear p n 13HA77050 Retighten the four drive unit mounting screws 3 Replace the DB409 410 paper feed connecting roller 3 p n 13HA40020 shaft holders front and rear p n 26NA40820 and driving gear p n 13HA77060 4 Inspect the DB409 410 drive unit paper feed coupling gear B p n 26NA17490 paper feed coupling gear
106. emark ownership information Solution ID TAUS0624427EN Solution Usage 3 Description J30 occurs during copy mode Solution CAUSE Incorrect loop timing SOLUTION To adjust the paper feed loop perform the following 1 Access the 36 mode power the copier ON while pressing the 3 and 6 keys 2 Press 2 Timing adj 3 Press 3 Paper loop adj 4 Press NEXT to select the Tray to be adjusted 5 The current loop data will be displayed in the upper left corner Enter the new data and press SET 6 Power the copier OFF ON to exit the 36 mode Solution ID TAUS0625966EN Solution Usage 3 Description How to update the main body firmware if the laptop does not have a parallel connection Solution Newer laptops typically do not have a parallel connection which is required to update the firmware of the main body A PCMCIA to Parallel converter will allow the laptop to communicate with the main body LPT3 is used for the update procedure as viewed in the ISWTrns utility communication setup The PCMCIA to Parallel converter can be purchased either locally or on the Internet The cost can range anywhere from 95 00 to 165 00 The most widely used card is the Quatech SPP 100 Notes 1 Konica Minolta does not support the PCMCIA parallel adapter or make any recommendation as to the purchase 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www
107. enters the pre rotation mode Power the copier OFF ON to exit the 25 mode ANONABRWNDY Solution ID TAUS0619143EN Solution Usage 2 Description Non image area erase will not adjust to NORMAL in 36 mode Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 30 7022 CAUSE The unit is in a high ambient light environment SOLUTION The 7022 will have to be moved to a different location or the lights above the 7022 may need to be dimmed Solution ID TAUS0619248EN Solution Usage 2 Description FK102 how to enable disable the printing of the error code on the fax transmission report Solution To enable disable the diagnostic code perform the following 1 While in copy mode press the HELP button In the lower left corner of the LCD press Key Ope Mode Press 2 FAX Press Special Set Enter 9272 as the password Press Function Parameter Setting Press List Output Mode Select Diagnostic Code Journal Press Edit to change setting to ON OFF Press Back until copy mode is displayed OMNDOARWN Solution ID TAUS0619438EN Solution Usage 2 Description PLEASE ADD TONER message is displayed and the toner bottle has been replaced Solution CAUSE Toner is not supplied from the toner bottle within a set time SOLUTION Increase the toner judgment time in the 25 mode To increase the toner judgment time perform the following Power the copier OFF Access the 25 mode po
108. ep2 html Trademark ownership information Solution ID TAUS0627093EN Solution Usage 0 Description How to disable copier printing JOB STOP for an out of toner condition Solution The following dip switches set in the 25 mode will limit and disable the copier from printing when the message of PLEASE ADD TONER is displayed on the operation control panel Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 78 7022 DIPSW SETTINGS DESCRIPTION 42 43 4 5 0 0 1 after 100 copies 1 0 1 after 400 copies 0 1 1 after 700 copies 1 1 1 after 1000 copies Note These dip switches will only be effective when dip switch 4 5 is set to a 1 Solution ID TAUS0627098EN Solution Usage 0 Description How to program the number of copies for when an out of toner condition Toner low condition is displayed on the operation control panel Solution The following dip switches set in the 25 mode will correspond to the number of copies made after the TLD toner level detection detects that the machine needs toner and the message displayed to PLEASE ADD TONER DIPSW SETTINGS DESCRIPTION 4 0 4 1 0 0 after 0 copies 1 0 after 100 copies 0 1 after 200 copies 1 1 after 500 copies Solution ID TAUS0627132EN Solution Usage 0 Description FL102 even if Every Page is selected as the Reception Output Mode After All functions automatically Dual line kit Solution CAUSE This is done to avoid mixing of li
109. eptember 2007 80 7022 Intermittent J13 codes Solution CAUSE Worn bushings or shaft holders on the first paper feed assembly p n 13HA 4000 SOLUTION Replace the first paper feed assembly Solution ID TAUS0627718EN Solution Usage 0 Description Intermittent J12 codes Solution CAUSE Worn bushings or shaft holders on the first paper feed assembly p n 26WA 4010 SOLUTION Replace the first paper feed assembly Solution ID TAUS0627769EN Solution Usage 0 Description Vellum paper specifications Solution Vellum paper is outside of the special paper specifications of the machine therefore specific paper specification can not be provided The paper may run though the machine however Konica Minolta does not support a particular brand of vellum paper Note Vellum paper has tendencies to hold a static charge causing the paper to have transfer problems with possible premature wearing of the drum This paper in some cases is coated and could possibly lead to premature wearing of the fuser rollers or leave marks on the copies Solution ID TAUS0627800EN Solution Usage 0 Description FK102 unable to transmit Solution CAUSE Corrupt memory SOLUTION Memory initialization needs to be performed To initialize the memory perform the following Access the Fax key op mode Select Fax mem Initialize Select Yes Follow the remaining instruction on the display panel BROWN Solution ID TAUS0627874
110. es Make a copy in book copy mode and check the copies O N DOE ON Solution ID TAUS0621516EN Solution Usage 1 Description FK101 how to disable the display of the phone number on the confirmation page Solution The display of the phone number cannot be disabled as the confirmation page format cannot be altered in any way Solution ID TAUS0621519EN Solution Usage 1 Description FK102 how to disable the display of the phone number on the confirmation page Solution The display of the phone number cannot be disabled as the confirmation page format cannot be altered in any way Solution ID TAUS0621556EN Solution Usage 1 Description Proper air flow direction for the DCPS cooling fan Solution By design the DCPS cooling fan FM1 is an exhaust fan which is removing hot air from the DCPS vicinity Therefore The DCPS cooling fan FM1 air flow direction should be away from the DCPS Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 47 7022 Solution ID TAUS0621561EN Solution Usage 1 Description In Book Copy mode the copies come out blank Solution CAUSE There is a poor connection between the FK102 and the main body SOLUTION To check the connection between the FK102 and the main body perform the following Power the machine OFF using both switches and then unplug the machine Disconnect the FK102 from the main body and then make a copy from Book Copy mode If the copy is good
111. es ORIGINAL batch data and DIVIDED divided data The 7022 utilizes the DIVIDED selection for the Control BIN files and the ORIGINAL selection for the Image DF314 and FS107 BIN files b The Country selection must be KBT for the USA a0 00 MARY COPYING TRANSFER DATA UPDATE DATA Run the ISW Trns program to copy transfer data update data to the PC CONNECTING Connect a parallel interface cable to the copier ISW connector is located on the right rear side of mainbody and is the lower of the 2 connectors CAUTION If a parallel data transfer is to be executed with the ISW Trns program the ECP mode setting of the PC parallel port should be cleared ISW Trns does not support parallel data transfers If a parallel data transfer is launched with the PC set in ECP mode the transfer could be aborted by an error occurring in between It would be necessary therefore to disable ECP mode before run ISW Trns on a PC with the ECP setting UPDATING Update the ROM data on each control board using ISW Trns Note If any error occurs during the flash procedure and the Fax LED goes on red the main power switch must be shut off for 10 seconds or more Then turn the main switch on again and send the flash files Trademark ownership information Solution ID TAUS0619119EN Solution Usage 13 Description FK102 how to initialize Solution To initialize the FK102 perform the following 1 Press the HELP button Press KEY OPE in lower
112. file name DF314 20p exe is for the 7035 only this firmware can only be flashed into an old style DF314 CBs DF314 firmware versions below 20 currently level 16 file name DF314 16p exe or 17 file name DF314 17p exe are to be used on the 7020 7025 and 7030 only this firmware can only be flashed into an old style DF314 CBs 4 To properly identify DF314 CB types please refer to the following a New style DF314 CBs have a part number beginning with 13G8 901x printed on the box If the box is not available check the ROM label on IC3 label number of 13GL89014 indicates a new style DF314 CB b Old style DF314 CBs have a part number beginning with 13GL 901x printed on the box If the box is not available check the ROM label on IC3 label number of 13GL89013 or lower indicates an old style DF314 CB c To confirm the type of DF314 CB on a working DF314 installed on the main body 7020 7025 7025 7035 perform the following I Access the 25 mode hold down the 2 and 5 keys while powering ON the sub switch SW2 ll Select 8 ROM VERSION lll The LCD will display all the firmware versions including the peripherals IV If the RADF firmware version listed in the display is 20 or below then this would indicate that this DF314 has the old style board installed V If the RADF firmware version listed in the display is 30 or above then this would indicate that this DF314 has the new style board installed VI New DF314s with serial number 16GL67021 an
113. ft corner of the touchscreen Touch 12 Memory SW on the touchscreen Touch the down arrow located on the right side of the touchscreen five 5 times Auto tray switch will be highlighted Repeatedly touch EDIT until ON is displayed as the setting selection 8 Touch the down arrow on the right side of the touchscreen three 3 times ATS APS Bypass will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for the bypass or OFF ATS APS disabled for the bypass as desired by the customer 9 Touch the down arrow on the right side of the touchscreen ATS APS SVV Tray 1 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 1 or OFF ATS APS disabled for Tray 1 as desired by the customer 10 Touch the down arrow on the right side of the touchscreen ATS APS SVV Tray 2 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 2 or OFF ATS APS disabled for Tray 2 as desired by the customer 11 Touch the down arrow on the right side of the touchscreen ATS APS SW Tray 3 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 3 or OFF ATS APS disabled for Tray 3 as desired by the customer 12 Touch the down arrow on the right side of the touchscreen ATS APS SW Tray 4 will be highlighte
114. g Faston Terminals Solution CAUSE Damage to the Faston terminal when replacing the thermostat to the Faston terminal can result in the generation of heat and cause the plastic insulating material around the terminal to melt SOLUTION See Bulletin Number 5005 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0641581EN Solution Usage 0 Description Is the TWAIN driver compatible with Macintosh Solution The TWAIN driver is not compatible with Macintosh Trademark ownership information Solution ID TAUS0641713EN Solution Usage 0 Description Please remove paper from exit of machine message after swapping the control board Solution CAUSE The PRMB from the original board was not swapped to the new board SOLUTION Swap out the PRMB between the two boards Solution ID TAUS0641861EN Solution Usage 0 Description FK101 E89 94 code and machine is flashing ON and OFF Solution CAUSE Communication error file access error SOLUTION Remove the FK and disconnect battery CN403 for 10 minutes and reconnect and re install the FK If this does not resolve the problem replace the main fax board p n 13FQ9010 Solution ID TAUS0641865EN Solution Usage 0 Description
115. h prevents toner from adhering to the guide plate Solution ID TAUS0620261EN Solution Usage 8 Description Intermittently the machine goes dead when the Key Operator mode is selected on the touchscreen Solution CAUSE Poor connection of the DCPS cooling fan FM1 is causing the DCPS to shut down SOLUTION Access the DCPS and reseat CN10 Verify proper operation of the machine Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 13 7022 Solution ID TAUS0618494EN Solution Usage 7 Description Will the FK101 function in the 7022 Solution There are operational differences between the FK101 and the FK102 which do not allow it to function properly with the 7022 Though most features allow general faxing to take place there will be features that will not work Itis not recommended to install the FK101 on the 7022 Solution ID TAUS0619346EN Solution Usage 7 Description FK102 how to set the machine to print received faxes on 8 5x11 paper only Solution To set the desired reception paper size perform the following procedure 1 Press the Help button On the LCD press Key Ope Select Fax when the modes display Select Tx Rx Mode Set Press the down arrow to select Rx Paper Selection Press Edit to change setting to 8 5x11 Fix Return to normal operation by selecting Back from the LCD DUO Oe Solution ID TAUS0620363EN Solution Usage 7 Description How to program the tray setting at
116. he 36 mode power OFF ON while holding the 3 and the 6 keys 2 Press 9 RADF adj Press 4 Centering adj Centering adj RADF 1side will be displayed Ranges are from 53 to 53 Enter desired value Press SET Press COPY Make a test copy 10 Press and then to return to the adjustment screen 11 Repeat steps 7 through 12 until desired adjustment 12 Power OFF ON to return to the normal copy mode OO N OF UI FA o If still experiencing shadows around the edges of the copies adjusting the RADF fame erasure may assist in removing the shadows To adjust the RADF frame erasure perform the following 1 Access the Key operator mode hold down the help key at power on 2 Press 1 System Copier Press 12 Memory SW On right hand side of display use the down arrow to scroll to RADF frame erasure Press EDIT to change RADF frame erasure amount none to 5mm Power OFF ON to return to normal copy mode Ook Ww Solution ID TAUS0617517EN Solution Usage 2 Description PLEASE LOAD 8 5X14 PAPER message with print jobs using 8 5x14 paper Solution CAUSE ATS APS is disabled for the tray containing 8 5x14 paper SOLUTION To enable ATS APS for the tray containing 8 5x14 paper perform the following 1 Power the copier ON Press the HELP key Touch Key Ope mode on the touchscreen Touch 1 System copier on the touchscreen Touch the down arrow located on the lower le
117. he FAX screen is displayed at power up perform the following 1 Select copy mode and press the help key Select Key Ope Mode Enter 4 digit key operator password if necessary Select FAX Select Fax screen set Using the up down arrows scroll down until Fax screen first is highlighted Press edit on the touchscreen unit ON is selected Power the machine OFF ON ONOAARWN Solution ID TAUS0619951EN Solution Usage 5 Description Gray line at the rear of the copy occurring in the lead to trail direction when using RADF mode Solution CAUSE RADF Centering Adjustment is not adjusted properly SOLUTION To adjust the RADF Centering Adjustment perform the following 1 Enter 36 mode turn the machine ON while pressing the 3 and 6 keys Select 2 Timing Adjustment Press Previous in the lower left corner of the LCD until Centering Adjustment RADF single side is displayed Lower the current value of the setting press Set and verify operation If the line is still showing the adjustment should be lowered further Press and at the same time to return to the adjustment setting screen Once the single sided adjustment has been achieved ensure that the Centering Adjustment for double side copies is performed AARON Solution ID TAUS0620201EN Solution Usage 5 Description DF314 WRITE ERROR message displayed on the touchscreen after flashing the RADF Solution CAUSE Software dipswitch 23 6 DF314 ISW write
118. he hardware total counter is disabled in the 25 mode SOLUTION To enable the hardware total counter perform the following 1 Turn the machine OFF Enter the 25 mode turn the machine ON while pressing the 2 and 5 keys Select 1 Software Switch Setting Use the arrows on the LCD to select dipswitch 15 0 Touch the OFF key on the LCD to change the data to 0 Press PREVIOUS SCREEN Power the machine OFF ON to exit the 25 mode NOOR WN Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 39 7022 Solution ID TAUS0619030EN Solution Usage 1 Description Copies are enlarged front to rear Prints and internal test charts print correctly Solution CAUSE Incorrect CCD unit position SOLUTION Check the CCD unit position and adjust as necessary To check the CCD unit position perform the following 1 Power the machine OFF Remove the original glass Remove the scanner driver board cover Remove ribbon cable cover Remove the lens shield cover Ensure that the CCD unit is mounted to its mounting bracket and is properly sitting in its positioning tabs Measure from the ends of the CCD unit mounting plate to the frame right side of the machine Ensure that each end front and rear of the CCD unit mounting plate measures 130mm to the machine frame 8 Reassemble in the opposite sequence NOARWN Solution ID TAUS0619036EN Solution Usage 1 Description DF314 blur on the lead edge of copie
119. hen unplug the machine for 1 minute Power the machine ON and make test copies Solution ID TAUS0627599EN Solution Usage 1 Description Some PM kits Item 950256 for the 7022 and 7130 may contain the wrong upper fuser roller Solution CAUSE The affected lot numbers for the PM kits are as follows 421652M and 431751M SOLUTION If you find kits containing upper fusing roller p n 26YF53030 please return the rollers together with a completed FTR form to the address below for free replacement with the correct upper fusing roller p n 26NA53030 Only the rollers will be exchanged Do Not Send the entire PM kit Replacement rollers will be shipped only after receipt of the wrong rollers Please make sure to include your name company name and the address on the FTR form to Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 56 7022 expedite the process Return the rollers together with a completed FTR form to the following address Konica Minolta Business Solutions Inc 550 Marshall Phelps Road Windsor CT 06095 Attention Mahen Shukla Engineering C105 Solution ID TAUS0628408EN Solution Usage 1 Description FK102 TCR report shows the results but faxed image is reduced or sometimes will be blank Solution CAUSE If faxing from the RADF no image will show on the TCR report because the machine does not use the memory to send The image being reduced is the operation of the machine SOLUTION This
120. hich attach the high voltage casing A to the ADU cover 4 Remove one 1 screw p n 002193061 from the upper shaft holder p n 26NA50630 which will allow the claw shaft to be moved and permit removal of the high voltage casing from the ADU cover 5 Separate casing B p n 26NA50532 from casing A Inspect the entire assembly for any signs of arcing Replace the insulating sheet p n 26NA5097 71 high voltage fixed parts p n 26NA50950 high voltage part upper p n 26NA50460 or high voltage part assembly p n 26NA 5260 as necessary Solution ID TAUS0623368EN Solution Usage 6 Description ADJUSTMENT ERROR 0005 while performing L detect adjustment Solution CAUSE The TDS sensor failed SOLUTION Check the TDS sensor at CN25 A2 for 12V DC at the printer driver board If there is less than 12V DC disconnect the connector and check the voltage If it is 12V DC replace the TDS sensor p n 26NA88040 Solution ID TAUS0624508EN Solution Usage 6 Description THIS MODE IS UNAVAILABLE FOR THIS SIZE is displayed when trying to copy 8 5x14 or 11x17 originals from the platen glass or RADF Solution CAUSE On a machine with no finisher installed rotation and sort have been selected as the output mode SOLUTION To cancel rotation and sort as the output mode perform the following 1 Press the OUTPUT key 2 When the Select Output Screen is displayed Rotation Sort will be highlighted Touch Rotation Sort which will cancel this cho
121. ht 2007 Konica Minolta Business Solutions U S A Inc September 2007 71 7022 SOLUTION Use minimum version 1 11 Konica Minolta TWAIN driver the latest version is recommended The driver can be downloaded from the Konica Minolta FTP site or from the Konica Minolta website driver database URL http kmbs konicaminolta us eprise main KMBS Support_Center Home When installed this driver will replace the currently installed TWAIN driver on the Microsoft Windows workstation Trademark ownership information Solution ID TAUS0622720EN Solution Usage 0 Description Recommended transparency 7022 Solution The standard Konica transparency PCUA 946427 is recommended This transparency is equivalent to the 3M type PP2500 688 503 Trademark ownership information Solution ID TAUS062277 0EN Solution Usage 0 Description The scanner slams into the right side of the machine when using the book copy mode or when pre scanning an 11x17 original Solution CAUSE The drum clock was set to 20 causing the scanner to extend its pre scan range SOLUTION Adjust the drum clock to the positive side of zero Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0622844EN Solution Usage 0 Descriptio
122. http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0630646EN Solution Usage 1 Description J11 during paper feed and abnormal noise Solution See Bulletin Number 4944 Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0638742EN Solution Usage 1 Description FK102 PLEASE CHECK FAX CONNECTION message when fax is selected Solution CAUSE The fax control board failed SOLUTION Replace the fax control board p n 13NV 9010 Solution ID TAUS0639571EN Solution Usage 1 Description PLEASE LOAD 8 5x11 PAPER message with print jobs using 8 5x11 paper Solution CAUSE ATS APS is disabled for the tray containing 8 5x11 paper SOLUTION To enable ATS APS for the tray containing 8 5x11 paper perform the following 1 Power the copier ON 2 Press the HELP key Touch Key Ope mode on the touchscreen Touch 1 System copier on the touchscreen Touch the down arrow located on the lower left corner of the touchscreen Touch 12 Memory SW on the touchscreen Touch the down arrow located on the right side of the touchscreen five 5 times Auto tray switch will be highlighted Repeatedly touch EDIT until ON is di
123. ice 3 Touch OK on the touchscreen Solution ID TAUS0618707EN Solution Usage 5 Description DF314 jamming and skewing Solution CAUSE The DF314 is not aligned properly SOLUTION Adjust the height and skew for the DF314 To adjust the height and skew for the DF314 perform the following 1 Place the DF314 on the main body Loosen the two screw located on the back side of Hinge L so the DF314 lay s flat on the main body Tighten the two screws on the Hinge L On the right front side of the Rear cover locate the Skew adjusting screw Using a flat blade screw driver turn the adjusting screw in either direction to aligns the DF314 with the main body Perform steps 4 5 until proper adjustment is achieved Lift the Open close cover assembly Locate the Adjusting lever rear inside the Open close cover assembly to the back left side of the DF314 main body Locate the Scribe marks behind the Adjusting lever rear 10 On the Rear cover of the DF314 locate the Adjustment lever rear notch located directly above the Hinge L 11 Place a Phillips head screw driver into the notch 12 Watching the Adjusting lever rear turn the Phillips head screw driver in either direction until the Adjusting lever rear is aligned with the center Scribe mark 13 Perform steps 8 9 until proper adjustment is achieved SPECIAL NOTE Solution provided by Bryan Foley KBT Seattle ONDO e ON Solution ID TAUS0618762EN Solution Usage 5 Description How t
124. ile pressing the 2 and 5 keys Select 5 Password settings Select 2 User account E C M master key code set Enter your new Master Key code the master key code can be up to 8 numbers and then select SET Press Return Power the machine OFF ON to exit the 25 mode Or RO Solution ID TAUS0628332EN Solution Usage 0 Description Can not scan to E mail in PDF format Scanning to E mail in TIFF works fine Solution CAUSE The NIC firmware is scrambled and the Hard Drive needs to be formatted SOLUTION Reset the NIC to factory specifications and then format the hard drive To reset the NIC perform the following Remove the IP422 from the main body and then remove the top cover Locate SW2 and SW3 and toggle them to the FACT position CUST and FACT are printed in the proximity of the switch Reinstall the IP unit Power the unit ON and wait 5 minutes Power the unit OFF Remove the IP unit and toggle SW2 and SW3 back to CUST OP ON Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 82 7022 6 Reinstall the cover and IP unit and then power the unit ON 7 The card should now be initialized and should print a status page once both the IP unit and the printer have come to a ready state HOW TO FORMAT THE HARD DRIVE Note With IP422 system code 5 82 and above the HDD format procedure has been removed from the Key Operator mode to prevent data loss by the customer inadvertently formatting
125. inolta Business Solutions U S A Inc September 2007 43 7022 Solution CAUSE The FO 0 code is not identified in the service manual This code likely identifies a communication failure within the machine SOLUTION To reset memory to factory defaults perform the following 1 Enter the 25 mode power the machine ON while pressing the 2 and 5 keys Select Software SW Using the up down arrows scroll to address 3 4 All Memory Reset Select OFF Power the machine OFF Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys Enter 9 2 press the START key press the STOP CLEAR key Enter 0 9 6 press the START key press the STOP CLEAR key Enter 0 9 3 and press the START key 10 Power the machine OFF ON Note When the memory board is initialized all data is deleted CHNAARWN Solution ID TAUS0620078EN Solution Usage 1 Description F46 11 at power up Solution CAUSE The exposure lamp failed SOLUTION To check the exposure lamp perform the following 1 Access the 47 mode power the machine ON while holding down on the 4 and 7 mode output code 00 2 Press the copy button and see if the exposure lamp comes ON 3 If the exposure lamp does not come ON replace the exposure lamp p n 26NA83010 Solution ID TAUS0620102EN Solution Usage 1 Description Grey background on copies Solution CAUSE Incorrect developer is installed SOLUTION Use only model 7022 developer PCUA 950254
126. ion ID TAUS0620587EN Solution Usage 1 Description F52 6 at power up Solution CAUSE Failed IP421 CPU cooling fan SOLUTION Replace IP421 cooling fan p n 13JA80510 Solution ID TAUS0620596EN Solution Usage 1 Description F49 6 at power up Solution CAUSE CN46 on the main CB is damaged SOLUTION Replace the main CB p n 26WA 9300 To prevent this problem use extreme care when removing or installing the ribbon cable into CN46 Note Instructions on how to properly operate CN46 Solution ID TAUS0620621EN Solution Usage 1 Description DF314 not recognized by the main body Solution CAUSE The RADF is isolated in 25 mode SOLUTION To reactivate the isolated RADF perform the following Access the 25 mode power the machine ON while holding down the 2 and 5 keys Press 1 Software SW Use the arrows to scroll to software switch 19 7 Press OFF Power the machine OFF ON to exit the 25 mode AUN Solution ID TAUS0620792EN Solution Usage 1 Description What is the maximum number of FTP scan locations destinations that can be programmed Solution A maximum of 10 FTP addresses can be programmed and used Solution ID TAUS0620833EN Solution Usage 1 Description Black lines from lead to trail Solution CAUSE A failed charge corona unit SOLUTION Replace or rebuild the charge corona unit p n 26NA 2500 Note Individual parts are available to rebuild the charge corona Copyright 2
127. ip information Solution ID TAUS0622082EN Solution Usage 0 Description Poor scanning quality Solution CAUSE The scanner dpi setting is set to the default 200dpi setting SOLUTION To change the default scanner dpi setting perform the following 1 Select copy mode and press the help key Select Key Ope Mode Enter 4 digit key operator password if necessary Select Printer Scroll down until Scan Quality is highlighted Select Edit until the desired dpi setting is selected 200dpi 300dpi 400dpi 600dpi Power the machine OFF ON to exit the Key Operator Mode NOAA WN Solution ID TAUS0622188EN Solution Usage 0 Description Unable to remove one inch deletion on the lead edge of copy Solution CAUSE There is a difference in height of the v mirror from the front to the rear SOLUTION To correct the height of the v mirror perform the following Remove the platen glass Pull the v mirror to the right until the v mirror is clearly visible Reinstall the platen glass with the glass edge over the v mirror frame Measure the distance of the v mirror to the glass on the front side and then the rear side If there is a difference reform either the front or rear bracket that appears to be deformed Or ON Solution ID TAUS0622447EN Solution Usage 0 Description DB209 J82 when feeding from Tray 3 and Tray 4 Solution CAUSE Incorrect drawer base installed SOLUTION Install the DB210 PCUA 950351 Note The D
128. is normal operation when using quick transmission faxing through the RADF If image on the TCR is required then set the machine for memory transmission To set the machine to memory transmission perform the following 1 Press HELP button Press Key Ope button on the touchscreen Enter key operator passcode if required Press FAX button on the touchscreen Press Tx Rx mode set on the touchscreen Press Edit to select Memory Tx Press Back button twice Press Return ONOAARWN Solution ID TAUS0628572EN Solution Usage 1 Description J50 03 occurs at power up Solution CAUSE The PRDB failed SOLUTION To check the PRDB perform the following 1 Check MC1 registration clutch at CN29 B16 at the PRDB for 24V DC 2 If there is no 24V DC at CN29 B16 then check CN20 1 and CN20 2 for 24V DC 3 If there is 24V DC at CN20 1 and CN20 2 then replace the PRDB p n26NA 9022 Solution ID TAUS0628691EN Solution Usage 1 Description How to perform the L detect adjustment Solution To perform the L detect adjustment perform the following 1 Install toner cartridge Access the 36 mode hold the 3 and 6 keys at sub switch power ON Select 1 HV adjustment Press the NEXT or BACK button to scroll to the L detection adjustment screen Press the START button on the LCD or the green START button on the keyboard The developing motor will rotate during the adjustment period When the LCD indicates OK the L dete
129. isher door shut Solution CAUSE Failed finisher front door interlock switch SOLUTION Replace finisher front door interlock switch p n 12QR86010 Solution ID TAUS0652711EN Solution Usage 0 Description How to store PCL fonts onto the print system hard drive or compact flash card Solution To store a PCL font onto the IP controller hard drive or compact flash card on legacy Konica models the following prerequisites are necessary 1 The actual font or bar code must be purchased by the user 2 The font must be a PCL font or can be a PCL Soft font If it is a Soft font the font must first be edited to make it a PCL font then it can be modified for storage on the IP unit 3 The workstation used to edit the file must be equipped with DOS Dos editor Notes a Follow this step by step procedure for the complete installation procedures and for the proper parts ordering procedures b To view this PDF hyperlink Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0653754EN Solution Usage 0 Description Lead edge has a consistent 1 2 inch deletion Image at trail edge is off of the copy Adjusting the restart timing has no effect on the output Solution CAUSE Failed main CB SOLUTION Replace the main CB p n 26WA 93
130. key operator password if necessary 4 Select FAX 3 Select Special Set 4 Enter 9 2 7 2 5 Press OR 6 Select Function Parameter Setting 7 Select System 8 Use the up down arrows scroll until Print w o Key Counter Not Valid is highlighted 9 Press Edit until Valid is displayed 10 Power the machine OFF ON Solution ID TAUS0621047EN Solution Usage 0 Description IP422 is PC Fax supported when printing in a Macintosh environment Solution PC Fax functions are not available when printing in a Macintosh environment PC Fax functions are available using the PCL driver or PostScript visual driver for the following operating systems Windows 95 Windows 98 Windows Me Windows NT 4 0 Windows 2000 Windows XP Trademark ownership information Solution ID TAUS0621239EN Solution Usage 0 Description FK102 how to send more than 50 originals the limit of the RADF Solution To send more than 50 originals perform the following 1 Depress the fax button on the operation panel Place the first stack of originals in the RADF Enter the destination fax number Press the scan button on the fax touch screen If more originals need to be sent reload the RADF and press scan again When all originals have been scanned press the start button to send OJAN Solution ID TAUS0621248EN Solution Usage 0 Description Change of fixing plate and support shaft Solution S
131. laws different manufacturers will use different programs for their drivers It is the driver that does the majority of the formatting for the image to be placed on the page Different drivers will use different algorithms when imaging spacing and font metrics Often times this results in a slightly different look or format for a document when printed to two different printers There is also potential differences within the image areas of the main bodies of the two printers The print controller takes the image area into account when laying out the image on the paper Different image areas can determine different layouts These factors can result in lines of text being moved on the paper If lines are moved enough or lie close enough to the threshold of the image area text and page breaks that are rendered in a certain position on one printer may be rendered in a different position on another This scenario will occur across the board for printer manufacturers A Lexmark is different from an Epson which is different than an HP etc Obviously the output from certain printers will match up closer to some printers than others The effect of this behavior can be reduced somewhat by printing with a common standard PDL such as PostScript Alternatively the customer can print with a common driver to both printers In other words one can print to the HP using the Konica Minoltadriver or vice versa In this way at least the driver generated output would be the sam
132. le pressing the 4 and 7 keys Enter 0 9 3 and press the START key Power the machine OFF ON 09 NO EO Solution ID TAUS0624157EN Solution Usage 11 Description F51 06 displayed at power up Solution CAUSE A loss of 24V DC to CN22 pin 5 on the PRCB printer control board due to an open ICP11 SOLUTION Check CN22 pin 5 for 24V DC To check CN22 pin 5 perform the following Remove the back panel from the machine and the IP432 support panel to gain access the PRCB Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys Locate CN22 in the lower right hand corner of the PRCB Set your meter to 200V DC and place you black meter lead to frame ground Place your red meter lead to pin 5 of CN22 and check for 24V DC O oN Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 10 7022 6 If 24V DC is not present at CN22 pin 5 locate ICP11 in the lower right had corner above CN24 7 With your black meter lead still at frame ground place your read meter lead to either leg of ICP11 and check for 24V DC and check the other leg of ICP11 for 24V DC 8 If 24VDC is not present to either leg of ICP11 replace the PRCB p n 26TA 9021 Note Before replacing the PRCB inspect for any pinched or broken wiring Solution ID TAUS0619928EN Solution Usage 10 Description FK102 unable to receive faxes Solution CAUSE Closed area RX is set to ON SOLUTION To program Closed area RX to OF
133. lick on Properties 3 Click on Device Manager tab 4 Click on the symbol to open Ports 5 Double click on Printer Port LPT1 to view the type of port Manufacturer Note The parallel port setting procedure differs in each PC Normally the parallel port setting is selected in the BIOS settings mode For details please refer to the user s manual for the PC Solution ID TAUS0621746EN Solution Usage 6 Description FK102 E86 89 intermittently after receiving a fax Error indicates the FK102 was waiting for a response from the remote fax Solution PROBABLE CAUSES 1 Poor phone line conditions Check phone lines for noise 2 Main body programming is corrupted Flash the main body and the FK102 with the latest version firmware Note The latest firmware is available at http Avww konicabt com konicode PubBrowser eproms URL http Awww konicabt com konicode PubBrowser eproms Solution ID TAUS0622513EN Solution Usage 6 Description Light copies and internal test prints Solution CAUSE Internal arcing within the high voltage casing attached to the right side ADU cover resulting in loss of transfer current to the T S corona unit Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 17 7022 SOLUTION To check the high voltage casing for signs of arcing perform the following 1 Power the copier OFF 2 Open the ADU cover p n 26NA50010 3 Remover the two 2 screws p n 002193061 w
134. ll change to OFF Power the copier OFF ON to exit the Key Operator Mode ONDA RWN Solution ID TAUS0641566EN Solution Usage 2 Description Blank copies and a shading of toner covering the drum Solution CAUSE Failed PRCB SOLUTION Replace the PRCB p n 26TA 9021 Solution ID TAUS0617911EN Solution Usage 1 Description DF314 intermittent line s on copies from lead to trail Solution CAUSE Paper dust white out etc is being deposited and adhering to the RADF original slit glass p n 26NA61131 This will cause a black line to occur in a lead to trail direction when copying from the RADF SOLUTION To help minimize this problem perform the following 1 Replace the original slit glass p n 26NA61131 with the new style 7145 original slit glass p n 40LA 6280 The 7145 original slit glass p n 40LA 6280 has a fluorine coating on the surface of the glass to help prevent debris from adhering to the glass When installing the original slit glass p n 40LA 6280 ensure that the black dot mark is on the right rear side 2 Thoroughly clean the original slit glass p n 26NA61131 located to the left of the original scale plate with a clean soft cloth dampened slightly with water or an anti static cleaner 3 Apply a couple of drops of Rain X and rub into the slit glass this may reduce the occurrence of foreign debris sticking to the slit glass 4 Check the RADF height adjustment and adjust as necessary The procedure can
135. ll down to Rx PAPER SELECTION 7 Press EDIT and change the selection to AUTOMATIC 8 Press the left down arrow to display the next page of settings 9 Press EDIT and set Rx FEED TRAY fix to AUTOMATIC 10 Press BACK twice and RETURN once to return back to normal mode Solution ID TAUS0619208EN Solution Usage 9 Description Specifications for Memory Upgrade Kits Solution The 7022 is equipped with 32MB of memory embedded on the main CB The main CB has one additional slot that can accept the following memory module for a maximum of 288MB 256MB MU413 Item 950257 Note Memory is installed on the main CB The IP011 will accept the following memory modules for a maximum of 80MB 32MB MU403 Item 950217 64MB MU404 Item 950218 The IP422 is shipped with 64MB of base memory and can be upgraded to a maximum of 128MB of RAM Available memory module is proprietary 64MB MU 411 Item 950249 Solution ID TAUS0621318EN Solution Usage 9 Description F52 1 shortly after pressing the START key Solution CAUSE The optical unit fixing cooling fan FM3 has failed resulting in no fan rotation SOLUTION To check the operation of the optical unit fixing cooling fan FM3 perform the following 1 Power the copier OFF 2 Remove the upper right side panel p n 26NA 1260 and the ozone filter p n 26NA10170 which will allow unrestricted observation of the optical unit fixing cooling fan Also remove the upper rear reading
136. ly touch EDIT on the touchscreen until the desired setting is displayed The available choices are OFF 30 90 120 150 180 210 240 270 or 300 seconds 7 Power the machine OFF ON to exit the Key Operator Mode oOo co Solution ID TAUS0619067EN Solution Usage 2 Description Can 7020 7030 series toner be used in the 7022 Solution The 7022 uses a special polymerized toner and developer that is not compatible with 7020 7025 7030 7035 toner and developer The 7022 7130 toner bottle is keyed differently to prevent inadvertent installation Solution ID TAUS0619138EN Solution Usage 2 Description Excessive noise from the write unit polygon motor Solution CAUSE Polygon motor is operating for 2 minutes after exit of last copy SOLUTION The polygon motor can be shut off after 15 seconds from paper exit This action should be taken if customer is complaining about noise To shut off the polygon motor after 15 seconds from paper exit perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW on the touchscreen Scroll to dipswitch 6 4 and set to 0 Scroll to dipswitch 6 5 and set to 0 The machine will now enter polygon motor pre rotation selection 15 seconds after the copy has exited the machine Scroll to dipswitch 6 6 and set to 0 Scroll to dipswitch 6 7 and set to 1 The polygon motor will now stop when the machine
137. m copier on the touchscreen Touch the down arrow on the lower left corner of the touchscreen Touch 15 Density Shift on the touchscreen Touch Text Photo TEXT PHOTO or Increase contrast to highlight the desired adjustment selection Using the numeric keypad enter the desired density shift from 0 to 5 8 Touch OK on the lower right corner of the touchscreen to complete the settings 9 Touch RETURN on the lower right corner of the touchscreen 10 Touch MODE CHANGE on the lower right corner of the touchscreen 11 Touch 6 EXIT on the touchscreen to return to the normal copy mode NOOK W Solution ID TAUS0624570EN Solution Usage 2 Description F41 1 at power up M2 will not operate in diagnostics Solution CAUSE Failed ICP1 on the SCDB SOLUTION Replace the SCDB 26WA 9050 Solution ID TAUS0625811EN Solution Usage 2 Description F26 3 at power up Solution CAUSE The toner supply unit p n 26WA 3200 is bound up preventing toner from being added to the developer unit SOLUTION Replace the toner supply unit Solution ID TAUS0626550EN Solution Usage 2 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 35 7022 Description RADF UNAVAILABLE FOR ORIGINAL SIZE message when mixed originals of legal and letter sizes are used Solution CAUSE Corrupt information in memory SOLUTION Reset machine back to factory defaults To reset the machine to factor
138. model 7022 Solution The FK101 Item 950227 is compatible with the model 7130 Solution ID TAUS0623624EN Solution Usage 0 Description Dust proof cover for Lower Paper Feed Unit now available Solution To shield the torque limiters of the double feed prevention rollers located in the lower paper feed unit from dust that drops from above a dust proof cover mylar sheet is now affixed to the lower paper feed PF unit frame directly above the double feed DF prevention mechanism See 7020 7022 7025 7030 7035 7 130 7135 Technical Bulletin 14 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623711EN Solution Usage 0 Description How to enable jam code display Solution To enable jam code display perform the following 1 Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW on the touchscreen Scroll to software switch 10 7 using the arrow keys Set 10 7 to ON Power the copier OFF ON to exit the 25 mode Oak CN Solution ID TAUS0623744EN Solution Usage 0 Description Unable to copy from the platen A constant Align Original on RADF Unit message is displayed Solution CAUSE PS30
139. mory Reception perform the following 1 Select copy mode and press the help key 2 Select Key Ope Mode 3 Enter 4 digit key operator password if necessary 4 Select Fax 5 Select Function Set 6 Select Compulsory mem Rx 7 Select On 8 Enter a numeric password up to 4 digits in length 9 Select OK 10 Power the machine OFF ON To retrieve the documents held in memory perform the following 1 Press the Fax button to display fax basic screen 2 Press the Application button 3 Select file print on the touch screen 4 Select Compulsory memory 5 Select OK 6 Enter the password 7 Select the fax to be printed 8 Select Print Note A hard drive is not needed to use Compulsory Memory Reception Solution ID TAUS0623802EN Solution Usage 2 Description Unable to format the HD107 from the main body operation panel Solution CAUSE With IP422 system code 5 82 and above the HDD format procedure has been removed from the Key Operator mode to prevent data loss by the customer inadvertently formatting the HDD SOLUTION The format procedure can now be performed from the service mode To format the HDD from the main body perform the following 1 Select the Printer mode Press the setting key on the touch screen Press the Stop button on the operation panel Enter 3069 using the numeric buttons on the operation panel Press the Start button on the operation panel Press OK Press OK again to start th
140. n DB409 LCT is not recognized Insert Tray 3 is displayed Solution CAUSE The LCT drive assist reel is positioned incorrectly SOLUTION To properly align the LCT drive assist reel and verify operation perform the following 1 Position the drive assist reel so that the opening is from the 11 o clock to 3 o clock position 2 Access 47 multimode turn the machine ON while pressing the 4 and 7 keys input code 13 P 003 P and then P 004 P while inserting the LCT tray Both settings should change state when the tray is inserted This shows that PS101 Tray detect and PS109 paper level detect are both detecting the proper initial position of the drive assist reel 3 Power the machine OFF ON to exit the 47 mode Solution ID TAUS0626397EN Solution Usage 0 Description F86 6 code at power up No additional ERDH memory is installed When changing the Fax File Size memory allocation the machine will lock up Solution CAUSE Corrupt ERDH memory SOLUTION Replace the main CB p n 26WA 9300 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 76 7022 Solution ID TAUS0626464EN Solution Usage 0 Description Varying lead edge from all paper trays Solution CAUSE MC2 loop clutch is dirty contaminated SOLUTION Thoroughly clean MC2 loop clutch p n 26NA82020 with alcohol and a soft cloth replace as necessary Solution ID TAUS0626519EN Solution Usage 0 Description ENTER 4 DIGIT PASSWORD
141. n Microsoft Windows 2003 Server printer driver support 7022 Solution Microsoft Windows 2003 Server printer driver support list Notes 1 The latest version print driver is available for download from the Support amp Drivers URL http kmbs konicaminolta us eprise main KMBS Support_Center Home section on the public web site or the Konica Minolta FTP site URL ftp kbtdigital kx15 ftp konicabt com 2 To view the above PDF s Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0622891EN Solution Usage 0 Description How to add toner 7022 Solution To add toner perform the following 1 Open the machine front door Unlock and open the toner bottle cover 2 Withdraw the toner bottle and then turn it clockwise to position the up arrow mark at the top 3 Fully withdraw the toner bottle strait toward the front and remove the bottle 4 Remove the cap of the new toner bottle 5 Insert the new toner bottle into the machine positioning the up arrow mark at the top Note Be sure the up arrow mark on the toner bottle is shown on the top otherwise the toner bottle cannot be set properly 6 Close and lock the toner bottle cover then close the machine front door Note The toner bottle cover canno
142. n models and are not cross compatible between the devices The differences are shown as follows IP011 Item 950228 KN304 Network Interface Card Item 950235 IP422 w standard Network Card Item 950242 PS343 Postscript Kit Item 950243 MU411 64MB Controller Memory Item 950249 IP423 w standard Network Card Item 950365 PS345 Postscript Kit Item 950366 MU404 64MB Controller Memory Item 950218 MU405 128MB Controller Memory Item 950219 Both the IP422 and IP423 share the same Hard Drive the 2GB HD107 Item 950258 for all scanning functions Scan to E mail Scan to FTP and Scan to Hard Drive as well as for password printing and confidential fax Note The above information only applies to the 7022 and 7130 The IP011 and IP422 print controllers are not recommended for use on the 7135 The IP423 is the only recommended print controller for the 7135 Solution ID TAUS0621300EN Solution Usage 6 Description FAILED TO WRITE TO LPT1 message is indicated on the PC when trying to flash the unit Solution CAUSE The parallel port setting in the PC CMOS is not set to Standard Normal or Bi Direct It may be set to either ECP or EPP which will cause a corrupt flash process SOLUTION Verify the parallel port setting and make any changes utilizing the CMOS Setup Utility refer to the motherboard manual for instructions To verify the parallel port settings perform the following 1 Right click on My Computer 2 C
143. n the printable area is cut off Adjusting restart timing does not resolve this issue Solution CAUSE In the 25 mode dipswitch 25 6 is set to 1 This setting will cause printed output to rotate 180 degrees to compensate for staple position when running letterhead paper In this case the setting effected write timing to the trail edge of the document SOLUTION In the 25 mode set dipswitch 25 6 to 0 rotation OFF Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 79 7022 Solution ID TAUS0627184EN Solution Usage 0 Description When performing Scan to Box the image is rotated 90 when viewed with Adobe Reader Solution CAUSE The scan is being performed with the document feeder in the upright position This allows the overhead lighting to create false size detection SOLUTION When performing the scan function lower the document feeder If the customer does not want to lower the document feeder it is recommended to move the main body to a location that is out of the direct overhead lighting Trademark ownership information Solution ID TAUS0627307EN Solution Usage 0 Description If a print job is sent when the main body is in power save mode the START button must be pressed to output the print job Solution CAUSE System control firmware upgrade required SOLUTION Upgrade System control firmware to version 16 Note The latest version system software is available on the Konica Minolta FTP
144. ne 1 and line 2 outputs when the both lines receive data at the same time SOLUTION The current FL 102 User s Manual does not have this description Konica Minolta will add the description in the next revision Notes 1 See T20040043A0 for details 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0627138EN Solution Usage 0 Description FL103 even if Every Page is selected as the Reception Output Mode After All functions automatically Dual line kit Solution CAUSE This is done to avoid mixing of line 1 and line 2 outputs when the both lines receive data at the same time SOLUTION The current FL103 User s Manual does not have this description Konica Minolta will add the description in the next revision Notes 1 See T20040043A0 for details 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0627169EN Solution Usage 0 Description When printing the NIC page or when printing from applications that do not have print margins the lead edge registration i
145. ng the reception condition settings To change the reception condition settings perform the following 1 Enter the Key Operator mode 2 Select Fax 3 Select Line Parameter Set 4 Using the DOWN ARROW on the touch screen scroll down until Number of rings is highlighted 5 Using the EDIT key change the setting to 0 6 Press the BACK key 7 Select Special Set 8 Enter the passcode 9272 9 Select Function Parameter Setting 10 Select Network 11 RCV Signal Detect Mode will be highlighted 12 Using the EDIT key change the setting to Time 13 Using the DOWN ARROW on the touch screen scroll down until RCV Signal Detect Time is highlighted 14 Using the EDIT key change the setting to 6 sec 15 Power the machine OFF ON Solution ID TAUS0619647EN Solution Usage 6 Description DF314 after performing paper size detection adjustment the original size is still not detected correctly Solution CAUSE Incorrect resistance of VR301 size detect VR SOLUTION To verify the output of VR301 size detect VR perform the following 1 Access 47 mode turn the copier ON while pressing the 4 and 7 keys input code 60 press star 09 2 Place 8 5x11 original in the document tray 3 LCD display should show a value of 217 4 If unable to show a value of 217 go to the next step If 217 is displayed in the LCD screen go to to step 11 5 Remove the 5 screws located on the bottom of
146. ng time is 2 0 seconds Solution ID TAUS0626595EN Solution Usage 1 Description F26 03 displayed at power up and unable to perform L detect Solution CAUSE Worn developer SOLUTION Replace the developer PCUA 950254 Solution ID TAUS0626829EN Solution Usage 1 Description FK102 how many one touch numbers can be programmed Solution The FK102 can store up to 40 one touch numbers Additional another 200 numbers can be stored using the ABBR one touch feature Solution ID TAUS0626833EN Solution Usage 1 Description Intermittently 46 11 occurs during copy mode Solution CAUSE The scanner motor M2 failed SOLUTION The scanner motor may power ON in 47 mode however when it gets warm it may fail Replace the M2 scanner motor p n 26NA80022 as needed Solution ID TAUS0626900EN Solution Usage 1 Description DB209 the gears do not align after installing the parts from DB209 210 409 410 Technical Bulletin 1 Gear Skipping J16 Jams Solution CAUSE The parts are for the DB410 only SOLUTION The parts can only be used with a DB410 Notes 1 See DB410 Technical Bulletin 1 for details 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 55 70
147. nished the voltage should read approximately 1 8VDC k If the voltage reading is not within this range replace the developer PCUA 950237 TDS p n 26NA88040 and run the l detect adjustment while monitoring TP14 on the PRDB 3 Failed write unit the TCSB monitors dot pattern patches created on the drum and adjusts the laser output for Maximum Power Control If developer has been replaced L detect run the TDS voltage checks and the developer is still overtoning M4 continuously adds toner replace the write unit p n 26NA 6503 Solution ID TAUS0658161EN Solution Usage Description Unable to install the ADU lock claw Solution CAUSE The ADU lock claw is an original style lock claw and will not fit onto alater production 7020 SOLUTION For early production 7020s only the ADU lock claw p n 26NA50080 should be ordered The claw mounts onto the shaft with a set pin and is held in place with an E clip For a later production 7020 the new style ADU lock claw p n26NA50960 must be ordered The new style claw mounts on the D cut shaft and held in place with a screw Notes 1 The ADU lock claws are NOT interchangeable 2 The latest 7020 7030 Parts Catalog 5 2000 only lists the new style ADU lock claw p n 26NA50960 3 The original 7020 Parts Catalog 2 2000 only lists the original style ADU lock claw p n 26NA50080 Solution ID TAUS0658257EN Solution Usage Description F46 11 after working in the optics area Solution
148. not uncommon in the printing world Commonly documents will be formatted differently when printed to printers made by different manufacturers There are many reasons for this Due to physical differences between printers as well as copyright laws different manufacturers will use different programs for their drivers It is the driver that does the majority of the formatting for the image to be placed on the page Different drivers will use different algorithms when imaging spacing and font metrics Often times this results in a slightly different look or format for a document when printed to two different printers There is also potential differences within the image areas of the main bodies of the two printers The print controller takes the image area into account when laying out the image on the paper Different image areas can determine different layouts These factors can result in lines of text being moved on the paper If lines are moved enough or lie close enough to the threshold of the image area text and page breaks that are rendered in a certain position on one printer may be rendered in a different position on another This scenario will occur across the board for printer manufacturers A Lexmark is different from an Epson which is different than an HP etc Obviously the output from certain printers will match up closer to some printers than others The effect of this behavior can be reduced somewhat by printing with a common standard PDL
149. o end the current ECM session and immediately display ENTER E C M PASSWORD on the touchscreen Solution To immediately return the machine to display ENTER E C M PASSCODE when the job is finished perform the following 1 Hold the key and then press the key 2 Release both keys together Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 18 7022 3 The display will go back to ENTER E C M PASSCODE Solution ID TAUS0618960EN Solution Usage 5 Description Unable to install the key counter receptacle p n U021 0020 due to connector incompatibility with the main body interface harness CN35 Solution CAUSE Different style of key counter receptacle on the 7022 SOLUTION There is a new adapter that allows external key counters to be connected to the new style connector on the 7022 The new key counter adapter p n 1206K0010 is available and can be ordered from Parts Note Konica Minolta is changing the key counter receptacle to the style that is presently on the 7022 All applicable vendors have been notified of this change Solution ID TAUS0619412EN Solution Usage 5 Description FS107 how to set up the FS107 to exit copies prints and faxes to different trays Solution The exit tray for printing will be selected from the print driver To program the 7022 to have fax receptions exit into one finisher tray and copy jobs into a different finisher tray perform the following 1 From the copier
150. olta Business Solutions U S A Inc September 2007 7022 Description F26 3 and developer spilling out of the developer unit Solution CAUSE The TDS toner density sensor wiring pinched and shorted to ground SOLUTION Repair the wiring and replace the TDS p n 26NA88040 as needed Solution ID TAUS0627041EN Solution Usage 23 Description HD107 F87 03 error message Solution CAUSE Disk rotation control of the hard drive has failed SOLUTION Replace the hard drive Item 950258 and apply print controller firmware version 5 8 2 or later The newer software allows the hard drive to stop spinning during periods when it is not being accessed Firmware downloaded previous to September 23 2003 will not have the proper patch for stopping the hard drive rotation during periods of inactivity As an alternative to the HD107 Konica Minolta is offering a 1GB or 2GB compact flash card and PCMCIA adapter for the IP422 or IP423 The 2GB compact flash card is recommended for most cases as the 1GB compact flash card may not have enough space if the customer creates large jobs 1GB compact flash card and PCMCIA adapter p n HDCF107 1GB 2GB compact flash and card PCMCIA adapter p n HDCF107 2GB Note The IP print controller system code must be upgarded to a minimum version of 5 9 0 to support the use of CF card in place of the HD 107 Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the
151. olution ID TAUS0629614EN Solution Usage 1 Description Intermittent J32 02 during copy mode Solution CAUSE The engine restart timing was incorrect SOLUTION To set engine restart timing perform the following To adjust the restart timing perform the following 1 Enter the 36 mode turn the machine ON while pressing the 3 and 6 keys Select 2 Timing adj Select 2 Restart timing Using the arrows in the upper right corner of the touchscreen scroll to the desired restart timing to adjust Using the key pad on the touchscreen enter the desired value Setting ranges are from 127 to 127 On the touchscreen press SET On the touchscreen press COPY Press the START button to make a copy Using the key pad on the operation panel press and hold the key and then press the key to return to the adjustment mode 10 Repeat steps 5 9 until proper adjustment is achieved 11 Power the machine OFF ON to exit the 36 mode OKMNAARWN Solution ID TAUS0630299EN Solution Usage 1 Description DF314 important firmware version information Solution ADF serial number DF Control Board firmware version and model compatibility matrix Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 58 7022 Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL
152. on ID TAUS0622651EN Solution Usage 0 Description F52 2 at power up Solution CAUSE Failed FM2 fixing cooling fan SOLUTION Replace FM2 p n 26NA80510 as needed Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0622686EN Solution Usage 0 Description PRESS START TO RESTART is displayed when a print job is sent while the mainbody is in Power Save Mode Solution CAUSE This issue is only seen when a fax kit is installed and is due to a bug in the earlier mainbody control program file SOLUTION Please download and install the revised mainbody control ROM from the Konica FTP site 7022 File Name 26wec014cim0p exe Category Special ROM Spec USA Program Type System control C Version CO Ver 14 CIMO Rewriting procedure ISWTrns File Type Divided Solution ID TAUS0622695EN Solution Usage 0 Description When using Adobe Acrobat Pro version 6x DG DAT MSG OUT OF EXPECTED SEQUENCE message while attempting to retrieve tif files from the network scanner using the Konica Minolta TWAIN driver version 1 04 After this message only the first page of a multiple page file is retrieved Solution CAUSE Early version Konica Minolta TWAIN network scanner driver is installed Copyrig
153. on of PS306 original detect PS which is used to detect 11x17 originals SOLUTION Relocate the machine to a place where the lighting is more stable Solution ID TAUS0621079EN Solution Usage 3 Description FK102A compatibility Solution The FK102A is not compatible with the model 7022 The 7022 uses the FK102 Item 950244 Solution ID TAUS062166 EN Solution Usage 3 Description DF314 code J63 02 with paper jamming at the exit of DF314 Solution CAUSE The paper exit detecting spring has weakened and does not allow exit actuator 2 to properly flag PS303 original exit photosensor SOLUTION Replace the paper exit detecting spring p n 13GL46680 as needed SPECIAL NOTE Solution provided by Bill England Albin Business Centers Solution ID TAUS0622073EN Solution Usage 3 Description FK102 intermittently half the header at the top of a received fax which identifies the sender their fax number the date and time is cut off Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 25 7022 Solution CAUSE Flash firmware requires an update SOLUTION Update the fax firmware to a minimum of level 14 Notes 1 The latest firmware is available at http Awww konicabt com konicode PubBrowser eproms URL http www konicabt com konicode PubBrowser eproms 2 7022 system control version 14 0 image processing version 13 0 firmware enhancement list in Adobe Acrobat format Solution ID TAUS0622
154. one companies or computer electronic supply stores Konica does not sell distinctive ring switches Solution ID TAUS0620516EN Solution Usage 1 Description DB209 DB210 compatibility Solution The DB209 2 tray drawer base is compatible with models 7020 and 7030 The DB210 2 tray drawer base is compatible with models 7020 7022 7025 7030 7035 7130 and 7135 Solution ID TAUS0620519EN Solution Usage 1 Description DB409 DB410 compatibility Solution The DB409 LCT drawer base is compatible with models 7020 and 7030 The DB410 LCT drawer base is compatible with models 7020 7022 7025 7030 7035 7130 and 7135 Solution ID TAUS0620537EN Solution Usage 1 Description Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 45 7022 How to view the amount of originals that were scanned in by the DF315 Solution The amount of copies will not be incremented on the main copy screen but the amount can be viewed in the JOB LIST application For an example of viewing the amount of originals that were scanned in perform the following Place a stack of 5 papers on the DF315 Press the SCAN tab located in the upper right corner of the touchscreen After the papers are scanned in press the JOB LIST tab located to the right of the SCAN tab The amount of copies that were scanned will be displayed under TOTAL PAGE s Press OK to return to the main copy screen akhWN Solut
155. ower up Solution CAUSE Loss of 5V DC output from the PRDB due to an open ICP1 on the PRDB SOLUTION To check the state of ICP1 perform the following 1 Power the copier ON 2 Using a voltmeter 20V DC range confirm the 5V DC input to the PRDB at CN21 4 on the PRDB 3 Check for 5V DC on TP5 of the PRDB which is located on the right rear corner of the PRDB slightly to the left of LED1 If 5V DC is NOT present at TP5 then check for 5V DC on both sides of ICP1 which is located below and slightly to the left of TP5 4 Replace the PRDB p n 26TA 9021 as necessary Note If ICP1 is open troubleshoot all 5V DC outputs from the PRDB for a short circuit prior to installing a new PRDB As a precaution when installing the new PRDB initially install CN21 only power the copier ON and confirm 5V DC at TP5 For all remaining connectors on the PRDB the copier should be powered OFF using SW1 and a single connector should then be attached to the PRDB Next power the copier ON and confirm the presence of 5V DC at TP5 If the 5V DC at TP5 is lost after connecting a particular connector then a 5V DC load associated with that connector is the source of the problem Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 32 7022 Solution ID TAUS0622164EN Solution Usage 2 Description PLEASE INSERT KEY COUNTER displays when there is no key counter used Solution CAUSE The scanner driver board SCDB has failed S
156. pies top to bottom consistently starting after x amount of copies on long runs of prints and copies Solution CAUSE Corrupt data stored in memory SOLUTION Reset memory to factory defaults To reset memory to factory defaults perform the following 1 Enter the 25 mode power the machine ON while pressing the 2 and 5 keys Select Software SW Using the up down arrows scroll to address 3 4 All Memory Reset Select OFF Power the machine OFF Enter the 47 mode turn the machine ON while pressing the 4 and 7 keys Enter 9 2 press the START key press the STOP CLEAR key Enter 0 9 6 press the START key press the STOP CLEAR key Enter 0 9 3 and press the START key 10 Power the machine OFF ON Notes 1 When the memory board is initialized all data is deleted 2 Before initializing the machine to factory defaults enter the machines serial number in the 25 mode DONQUA CN Solution ID TAUS0626183EN Solution Usage 2 Description PLEASE WAIT WARMING UP occurs with no fax kit installed Solution CAUSE The fax board was enabled in 25 mode SOLUTION To disable the fax board perform the following Access the 25 mode power the copier ON while pressing the 2 and 5 keys Select 1 SOFTWARE SW Using the up down arrows scroll to software switch 19 1 Select ON Power the copier OFF ON to exit the 25 mode AOUN Solution ID TAUS0626354EN Solution Usage 1 Copyright 2007 Konica Min
157. power the machine OFF using both switches and unplug the machine and then unplug the machine Reconnect the FK102 Power the machine ON using both switches and then plug in the machine Make a copy in book copy mode and check the copies OV SQN a Solution ID TAUS0621778EN Solution Usage 1 Description F10 1 at power up failure in serial communication between the PRDB and main CB ICP 1 5V DC on the PRDB has not failed Solution CAUSE Failed main CB SOLUTION Replace the main CB p n 26WA 9300 Solution ID TAUS0622165EN Solution Usage 1 Description The hard counter does not work Solution CAUSE The SCDB has failed SOLUTION To check the SCDB perform the following 1 Access the 47 mode power the machine ON whole holding down on the 4 and 7 keys output code 43 2 Press the print button and watch for a change at the total counter 3 If there is no change of state using a volt meter check for 24V DC at CN66 6 of the SCDB 5 If there is no 24V DC at CN66 6 replace the SCDB p n 26WA 9050 Solution ID TAUS0622236EN Solution Usage 1 Description DF314 what is the part number for the DF314 wiring receptacle Solution The part number for the main body receptacle that the DF314 wiring harness plugs into is 26NA90420 Solution ID TAUS0622299EN Solution Usage 1 Description How to delete a job stored in Job Memory Solution To delete a job that is stored in Job Memory perform the following 1 Access
158. print quantity setting then outputs grouped sets normally b ROTATION GROUP mode rotates every other grouped sets by 909 upon exit provided 8 5x11 is installed in one paper and 8 5x11R is loaded in another paper tray c ROTATION SORT mode rotates every other sorted set by 90 upon exit provided 8 5x11 is installed in one paper and 8 5x11R is loaded in another paper tray Solution ID TAUS0643328EN Solution Usage 1 Description F52 3 intermittently Solution CAUSE FM4 internal cooling fan error EM detect signal detected 5 times at 100msec intervals SOLUTION Check for any obstruction on left side below the FS107 or replace FM4 p n 26NA80510 Note The FM4 is the front fan and FM5 is the rear fan opening for Developing suction fan both use same part number Solution ID TAUS0644072EN Solution Usage 1 Description FK102 Please load A4R message when receiving Solution CAUSE Destination switchover in the dipswitches is set incorrectly for metric or Japan SOLUTION Access the 25 mode and select 1 Software dipswitches 5 0 to 1 and 5 1 to 0 for inch Solution ID TAUS0651562EN Solution Usage 1 Description Microsoft certified printer drivers PCL PostScript PostScript P and PostScript V Solution The Konica Minolta Microsoft certified printer driverscan bedownloaded fromthe Konica Minolta Download Selector Access the Selector from the the KMBS public site http www kmbs konicaminolta us Support amp amp
159. protection is set to a 0 in the 25 mode SOLUTION To change software dipswitch 23 6 to a 1 perform the following 1 Power the copier OFF 2 Access the 25 mode power the copier ON while pressing the 2 and 5 keys 3 Select 1 SOFTWARE SW 4 Using the up down arrows scroll to software switch 23 6 5 Select ON 6 Power the copier OFF ON to return to normal copy mode Solution ID TAUS0620525EN Solution Usage 5 Description F34 2 is displayed during warm up and will not clear Solution CAUSE TH2 has failed causing dipswitch 3 bit 1 to turn ON 1 After turning this dipswitch OFF 0 the machine will attempt to warm up but will code F34 2 SOLUTION Replace TH2 fixing temperature sensor 2 p n 26NA88011 Note TH2 and TH1 come as an assembly Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 20 7022 Solution ID TAUS0620969EN Solution Usage 5 Description J11 J12 J13 or J14 and noise when feeding paper Solution CAUSE One or more paper feed gears in the driving unit may be damaged SOLUTION Closely inspect the drive unit while paper is feeding to determine the damaged gear s Inspect the paper feed gear p n 26NA16310 paper feed coupling gear B p n 26NA17490 and paper feed coupling gear A p n 26NA17480 Replace parts as needed Solution ID TAUS0621415EN Solution Usage 5 Description Developer spewing from the developer unit Solution CAUSE The drum co
160. ptics slide plate p n 26NA61560 and or the rear optics slide plate p n 26NA61551 as necessary Solution ID TAUS0627927 EN Solution Usage 2 Description Intermittently the power cycles OFF ON at power or during copy mode Solution CAUSE The DCPS failed SOLUTION Replace the DCPS p n 26NA84511 Solution ID TAUS0628689EN Solution Usage 2 Description PLEASE INSERT KEY COUNTER message with no key counter installed Solution CAUSE Copy vendor option is enabled in the 25 mode SOLUTION To disable copy vendor option perform the following 1 Access the 25 mode power the copier ON with SW2 on the operation panel while pressing the 2 and 5 keys 2 Select 1 SOFTWARE SW Press the left down arrow 10 times Press the right up arrow 6 times The top of display should indicate SOFTWARE SVV17 6 1 Press the OFF button once The top of display should now indicate SOFTWARE SVV17 6 0 Power OFF ON to return to normal copy mode Ook Ww Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 36 7022 Solution ID TAUS0640110EN Solution Usage 2 Description How to disable platen APS Solution To disable platen APS perform the following 1 Power the copier ON Press the HELP key Touch Key Ope mode on the touchscreen Touch 1 System copier on the touchscreen Touch 12 Memory SW on the touchscreen Scroll to Platen APS Touch Edit on the touchscreen the setting wi
161. r details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 85 7022 Solution ID TAUS0630734EN Solution Usage 0 Description FL103 how to make monitor sound on dual line side Solution See T20040100A0 for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0630753EN Solution Usage 0 Description Unable to scan a document to the hard disk drive when transmitting a fax PLEASE WAIT AFTER TX PRESS START is displayed Solution CAUSE As per machine specifications both functions use the same E RDH memory Access to that memory will be denied until the function has completed its data transmission SOLUTION Until the transmitted document is released this message is displayed Solution ID TAUS0639453EN Solution Usage 0 Description FS107 J72 19 when stapling Solution CAUSE Shaft holder A p n 13CQ76020 is rotating due to wear of retainer on conveyance casing SOLUTION
162. rator mode Press the Key Ope Mode button on the touch screen Enter the Key Operator password if necessary and press OK Press System copier Press ECM Enter the 8 digit ECM master code the default passcode is 00000000 Press ECM ON OFF Setting Select the ON setting for Copier Fax or Printer as desired Press OK 10 Make any additional changes to the ECM accounts as desired 11 Power the machine OFF ON Note The ECM mode will count print jobs for the ECM user account only if the ECM user account is entered in the print driver DONGORGN To enter the ECM code in the print driver PCL PostScript or Visual PostScript perform the following 1 From the document to be printed select file then print from the file menu Select properties in the print driver dialog box Select the Setting button do not check the password check box In the ID box of the Password Setting dialog box enter the ECM user account number do not enter anything in the password box Select OK Make any additional desired changes to the print driver and select OK Select OK to print the document Notes 1 The document will be printed and the ECM user account will be incremented 2 The ECM user account ID will now be the default ECM user account for that print driver each document printed using that print driver will increment the ECM user account unless the user ECM account is cleared from the dialog box No or PON Solution ID TAUS062
163. ree from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621335EN Solution Usage 0 Description Key Counter now available as an Item Number Solution See Info Source Bulletin 20a 03 for details Note To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621358EN Solution Usage 0 Description FS107 J72 16 when feeding 5 5x8 5R paper Solution CAUSE When using 5 5x8 5R paper the edge of the paper may touch the rib of the conveyance open close plate causing a jam SOLUTION To prevent the 5 5x8 5R paper from jamming conveyance guide sheet A p n 13GQ45940 has been newly established Install the conveyance guide sheet A as needed Solution ID TAUS0621454EN Solution Usage 0 Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 67 7022 Description F46 11 shortly after power up Solution CAUSE The platen glass is not properly positioned which results in a failed white reference reading from the white reference plate attached beneath the glass stopper plate SOLUTION To inspect the white reference sheet perform
164. relinks to download Firmware EPROMs Utilities and Support Documentation for related accessories Solution ID TAUS0700453EN Solution Usage 78 Description NVRAM Troubleshooting Procedure used to identify NVRAM problems Solution C250 C252 C300 C350 C351 C450 NVRAM trouble codes C D3xx codes can occur at any time Mostly these codes happen when updating firmware A NVRAM Data Restore procedure was announced a few months ago to address these codes Stop 0 7 1 3 9 What this procedure does is take a good image of the NVRAM off the MFP board created when you performed the NVRAM Data Backup and restore it to the NVRAM There are approximately 30 registers that can be corrupt so the above procedure may have to be done as much as 30 times WARNING If a corrupt NVRAM is suspected DO NOT perform the NVRAM Data Backup This will take the corrupt NVRAM image and back it up to the MFP board If this is done and the NVRAM is replaced the corrupt data that was just backed up will be transferred to the new NVRAM If this is the case then the NVRAM and MFP board will have to be replaced as a set Known unrecoverable NVRAM symptoms 1 Stuck on hour glass screen 2 Incorrect meters 3 When performing the NVRAM restore procedure the codes repeat themselves Note One thing that has been noticed is these machines seem to be highly susceptible to voltage sags and spikes It is HIGHLY recommended to install a quality power line conditioner on
165. ress Next several times until the display reads HV adj L detection adj Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 95 7022 d Press Start e When the adjustment is complete the machine will stop and a value is displayed in RESULT f If the developer was sampled properly during the L detect adjustment the value displayed in RESULT will be in the 60 75 range g If the L detect adjustment RESULT value is outside of the 60 75 range than the TDS toner density sensor should be checked 2 Failed TDS toner density sensor To check the TDS perform the following a Remove the IP unit if an IP unit is installed b Remove the rear and left rear side cover c Remove the board cover D p n 26NA73280 for access to the PRDB d Enter the 36 mode turn the machine ON while pressing the 3 and 6 keys e Select 1 HV adjustment f Press NEXT several times until the display reads HV adj Toner auto supply g Locate TP14 TDS AN in the middle of the PRDB above CN 25 h Using a voltmeter 20V DC range place the red meter lead on TP14 and the black meter lead to frame ground i Press the START button on the control panel j The analog voltage reading on the volt meter during sampling should be with properly toned developer between 1 2 and 2 0VDC If the voltage reaches 2 0VDC M4 toner addition motor will turn on and add toner When the toner auto supply adjustment is fi
166. right 2007 Konica Minolta Business Solutions U S A Inc September 2007 52 7022 SOLUTION Install the correct drum carriage p n 26WA 9900 Solution ID TAUS0624213EN Solution Usage 1 Description FK102 will updating the firmware erase the Abbr dial list Solution Updating the firmware will not affect the Abbr dial list Solution ID TAUS0624382EN Solution Usage 1 Description FK102 How to print out the phone list s Solution To print out the fax phone list s perform the following 1 Press the Fax button 2 Press the Application button 3 Select List print 4 Select one if the following a Abbr dial list b Group dial list c Program entry list Solution ID TAUS0624449EN Solution Usage 1 Description DB410 J16 and noise when feeding Solution CAUSE Disengagement of the paper conveyance roller drive gear p n 13HA77060 and idler gear p n 13HA77050 during paper feed operation SOLUTION There is a modification available see DB410 Technical Bulletin 1 for the DB410 drive unit that provides support for the idler shaft to prevent the idler shaft from flexing during feed operation Notes 1 These parts were installed on the DB410 during production beginning with serial number 13NF15878 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products
167. rmat in the key operator mode perform the following 1 Select copy mode and press the help key 2 Select Key Ope Mode 3 Enter 4 digit key operator password if necessary 4 Select Printer 5 Using the up and down arrows scroll until File Format Default is highlighted 6 Press Edit until the desired format PDF or TIFF is selected 7 Press Return to go back to Copy Mode 8 Ensure that 25 mode DIP Switch 28 0 is set to 1 Notes a The latest firmware is available on the Konica Minolta FTP site URL ftp kbtdigital kx15 ftp konicabt com b Software Dip Switch 28 0 must be enabled for the file format setting to remain Solution ID TAUS0626022EN Solution Usage 4 Description How to route PC FAX documents received by the machine automatically to an email addresses list Solution Automatic email of received incoming PC FAX documents is not available on this machine As a workaround on machines equipped with an IP hard drive PC FAX documents are stored by default in box 0000 on the IP unit hard drive Using third Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 22 7022 party software these documents can then be emailed after they are downloaded to a workstation in a semi automatic or fully automatic mode Semi automatic user interaction required email forwarding can be accomplished using Konica Minolta ScanTrip The documents can be polled automatically and simultaneously dele
168. rrent and new style parts cannot be mixed The old style belt tension roller p n 540015162 sits on a stepped installation shaft The new style belt tension roller p n 26NA17610 sits on a straight installation shaft The roller installation shaft is not a spare part Notes 1 When replacing the belt tension roller check the shape of the roller installation shaft and use the appropriate belt tension roller 2 Machines at or above serial number 26NE29024 are equipped with the new style parts Solution ID TAUS0619456EN Solution Usage 0 Description FK102 E86 04 error when receiving Solution CAUSE After receiving a dial in telephone call the external TEL was off hooked and a R79 error occurred on the next data reception This problem has been recognized with FK 102 firmware level 10 and 11 SOLUTION Upgrade FK102 firmware to level 12 Solution ID TAUS0619464EN Solution Usage 0 Description FK102 R77 error when receiving JBIG files Solution CAUSE The process for reception data completes before the page end command is received This problem has been identified with FK102 firmware level 11 SOLUTION Upgrade the FK102 firmware to level 12 Note With the FL102 installed data is always processed after data reception is complete therefore the above failure will not occur with a FL102 installed Solution ID TAUS0619480EN Solution Usage 0 Description FK102 when entering Abbr data there is no Abbr Ext line key function
169. s fed through the RADF Solution CAUSE Incorrect RADF height adjustment SOLUTION Perform the RADF height adjustment To adjust the RADF height perform the following 1 Open the RADF Open close cover Locate the RADF height adjustment indicator Turn the RADF height adjustment screw located above the left hinge until the RADF height adjustment indicator points to the middle scribe line Close the Open close cover Open and close the document feeder several times Confirm that the RADF height adjustment indicator is pointing to the middle scribe line AARON SPECIAL NOTE Solution provided by Jim Wood KBT Orlando Solution ID TAUS0619085EN Solution Usage 1 Description FS107 intermittent J72 21 while copying Solution CAUSE The paper exit connecting clutch has failed SOLUTION Replace the paper exit connecting clutch p n 13GQ77181 Solution ID TAUS0619148EN Solution Usage 1 Description Black speckled lines varying in intensity on scans and copies from the platen glass Internal test charts print fine Solution CAUSE Failed main CB SOLUTION Replace the main CB p n 26WA 9300 Solution ID TAUS0619238EN Solution Usage 1 Description FS107 PLEASE CHECK EXIT OF FNS message at power up Solution CAUSE The black paper exit shutter gate is bound up and unable to properly initialize at power ON This shutter gate must cycle down then back up as the finisher initializes Copyright 2007 Konica Minolt
170. splayed as the setting selection 8 Touch the down arrow on the right side of the touchscreen three 3 times ATS APS Bypass will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for the bypass or OFF ATS APS disabled for the bypass as desired by the customer 9 Touch the down arrow on the right side of the touchscreen ATS APS SVV Tray 1 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 1 or OFF ATS APS disabled for Tray 1 as desired by the customer 10 Touch the down arrow on the right side of the touchscreen ATS APS SW Tray 2 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 2 or OFF ATS APS disabled for Tray 2 as desired by the customer 11 Touch the down arrow on the right side of the touchscreen ATS APS SW Tray 3 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 3 or OFF ATS APS disabled for Tray 3 as desired by the customer 12 Touch the down arrow on the right side of the touchscreen ATS APS SW Tray 4 will be highlighted Repeatedly touch EDIT until the setting selection displayed is ON ATS APS enabled for Tray 4 or OFF ATS APS disabled for Tray 4 as desired by the customer 13 Touch RETURN three 3 times to return to the normal copy mode
171. ss EDIT to change set value to WITH IMAGE 10 Press BACK until the normal screen appears Solution ID TAUS0623471EN Solution Usage 1 Description Hecon key counter availability Solution A kit p n SE95 4020 is available which includes all necessary mounting hardware and wiring It does not include the key counter PCUA 950816 If individual parts are ordered referring to Technical Operations Bulletin A4 D5 dated 6 25 03 the adapter wiring harness p n 1206K0010 is not needed since it is included with the kit Use the long adapter wiring harness The short one is not needed Directions are included with the kit Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 51 7022 Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623644EN Solution Usage 1 Description F28 02 displayed while copying Solution CAUSE A failed T S Transfer Separation corona unit SOLUTION Replace the T S unit p n 26NA 2601 Solution ID TAUS0623833EN Solution Usage 1 Description How many E mail addresses can be programmed into memory Solution A total of 199 E mail addresses can be programmed into memory Solution ID TAUS0623841EN Solution Usage 1 Description FS107
172. such as PostScript Alternatively the customer can print with a common driver to both printers In other words one can print to the HP using the Konica driver or vice versa In this way at least the driver generated output would be the same going to both machines While the output still may not be exactly the same the effect of printing to two different printers can be lessened There may even be different output within the same printer manufacturer i e Konica IP302 print controller is good but the IP304 print controller is not Lexmark Optra K1220 is good but the Optra T614 is not The analogy that is often used when explaining this to customers involves motor vehicles A Ford and Dodge are essentially the same in terms of the fact that they are cars that serve as a means of transportation just as two printers are output devices However while the end result of driving two different cars is essentially the same there may be certain differences with regard to cornering and acceleration that give each car a distinct feel This is essentially what is happening between the two printers It is understandable that the customer does not want to convert thousands of existing documents but due to the vast number of different printers currently available on the market today it is not possible to exactly emulate all printer manufacturers algorithms The only other option is to pick one printer model format these documents that need a consistent look for
173. sword and then press OK Press 1 System copier Press the down arrow in the lower left hand corner of the touchscreen Press 13 List Print on the touchscreen Press User Setting List on the touchscreen Note Page 4 on the user data list shows the ECM for copies and faxes when enabled under ECM setup 8 Press Cancel 9 Press Return twice to return to standby mode NOaARWh Solution ID TAUS0618697 EN Solution Usage 3 Description Poor copy quality out of focus or lines on copies after machine has been moved Solution CAUSE The 1st V mirror locking screw was not installed before machine transportation causing damage to the V mirror assembly SOLUTION Install the 1st V mirror locking screw before machine transportation Repair or replace any damaged parts to the 1st V mirror NOTE Locking screws or locking brackets can not be ordered as a part It is critical to save these locking screws and brackets at machine set up SPECIAL NOTE Solution provided by Bryan Foley KBT Seattle Solution ID TAUS0619059EN Solution Usage 3 Description F 0 0 code at power up Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 23 7022 Solution CAUSE The memory is corrupt caused by a power surge to the copier or while flashing the main body firmware SOLUTION Set the machine to factory settings To set the machine to factory settings perform the following 1 Turn the machine OFF 2 Enter the 47 mode
174. t http www konicabt com konicode PubBrowser eproms URL http Awww konicabt com konicode PubBrowser eproms c To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0620910EN Solution Usage 28 Description Thick line from front to rear 1 4 inch thick and 4 inches long appearing on first copy out Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7022 Solution CAUSE The PCL Pre Charge Lamp is coming ON while the machine is at idle causing a slight charge on the drum SOLUTION Install level 13 CIDO image control firmware which will stabilize the drum potential by making a conditioning rotation before copying the first page Note This does not apply to the bypass tray Solution ID TAUS0618427EN Solution Usage 19 Description FK102 how to program a specific finisher exit tray for fax receptions and another finisher exit tray for copy jobs Solution To program the 7022 to have fax receptions exit into one finisher tray and copy jobs into a different finisher tray perform the following 1 From the copier mode press the HELP 2 button located to the right of the touchscreen 2 From the touchscreen select Key Ope mode 3 Enter a Key Operator passcode if appli
175. t be locked if the toner bottle is not set in place See the 7022 7130 User s Manual pages 10 2 to 10 4 for information on adding toner Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 72 7022 Solution ID TAUS0623052EN Solution Usage 0 Description Safety label regarding clearing fixing unit jam Solution To prevent injury when clearing a fusing unit paper jam two safety labels a caution and arrow label are available that warn the operator of the high temperature area of the fusing unit The caution label provides notice of the high temperature area and the arrow label identifies the area of concern Both labels must be applied as shown in Safety Bulletin 64a Notes 1 Link for internal use only RUN v PDFfiles AcroRd32 exe v PDFfiles internal_link008 pdf 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0623298EN Solution Usage 0 Description Is the FK101 compatible with the
176. ted from the IP unit hard drive to a workstation using ScanTrip then forwarded by a user to email recipients Automatic email forwarding can be accomplished using Konica Minolta DocuBreeze The documents can be polled and simultaneously deleted from the IP unit hard drive to a workstation then passed onto the users email by DocuBreeze to be forwarded to email recipients provided Docubreeze is configured to perform this action Trademark ownership information Solution ID TAUS0601085EN Solution Usage 3 Description Part numbers for the optional external key counter Solution The following are the part numbers for the optional external key counter Key counter p n U181 1010 Receptacle p n U021 0020 Wiring Adapter p n 1206K0010 Solution ID TAUS0609450EN Solution Usage 3 Description The machine goes dead when the Key Operator Mode is selected on the touchscreen Solution CAUSE A failed DCPS is resulting in a loss of output when the Key Operator Mode is entered SOLUTION Reseat all connectors on the DCPS as an initial step If the problem is still experienced after reseating all the connectors on the DCPS the DCPS p n 26NA84511 should be replaced Solution ID TAUS0617910EN Solution Usage 3 Description How to print ECM data list Solution To print ECM data perform the following 1 Press the Help to enter Key Operator mode Press the Key Ope Mode button on the touchscreen Enter the Key Operator pas
177. that printer and use only that particular printer to print these documents If there are any further questions please feel free to contact the National Systems Solutions Group at 1 800 825 5664 Trademark ownership information Solution ID TAUS0656492EN Solution Usage 0 Description How to load 32 bit XP drivers on a Windows 2003 64 bit server for driver migration to the 32 bit clients Solution 32 bit driver files are not recognized when attempting to load on a 64 bit system therefore the files must be pulled from a 32 bit system in order to add additional driver support on a 64 bit server Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 92 7022 After installing the PCL PS Visual PS Plug in or PS Adobe driver on the server install the same type driver 32 bit version on one of the clients The driver files will be placed in C WINDOWS inf folder on the client Share this folder on the network so that the 64 bit server has access From the server when adding additional drivers browse to the shared folder on the workstation Select the appropriate inf file from the shared folder on the client the driver files will then be pulled over to the server to support other 32 bit clients when migrating the driver files AOUN Note Itis important to install the same type of driver on the client to match the driver installed on the server Trademark ownership information Solution
178. the document tray 6 Remove the white gear on VR301 size detect VR 7 Place 8 5x11 original in the document tray 8 Rotate the black knob on VR301 until a value of 217 is displayed on the LCD screen 9 Power machine OFF ON 10 Perform the original size detection adjustment 11 Place an original in the document tray If the size is still incorrect perform the paper size detection adjustment as follows 12 Access the 47 mode turn the copier ON while pressing the 4 and 7 keys output code 69 13 Place 5 5x8 5R original in the document tray 14 Press Start button 15 Press the Stop Clear button 16 Press Star button 17 Press 1 to display 18 Place 8 5x11 original in the document tray 19 Press Start button 20 Press Stop Clear button 21 Power machine OFF ON Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 16 7022 Solution ID TAUS0621288EN Solution Usage 6 Description IP units that are compatible with the 7022 Solution The 7022 and 7130 are compatible with the IP011 IP422 and IP423 Note Previously the IP423 was available only with the 7135 It is now also compatible with the 7022 and 7130 For models 7022 and 7130 customers have the option of selecting between the IP011 GDI print controller the IP422 133MHz PCL5e 6 print controller and the IP423 300MHz PCL5e 6 print controller Since each controller is unique memory and network related upgrades vary betwee
179. the following 1 Power the copier OFF 2 Remove the right side panel 3 Remove the platen glass Inspect the white reference plate which is attached beneath the glass stopper plate Ensure that it is properly positioned and clean 4 Reinstall the platen glass and power the copier ON Solution ID TAUS0621458EN Solution Usage 0 Description F46 11 shortly after power up Solution CAUSE A loss of 24V DC to the scanner drive board from the DCPS1 SOLUTION To confirm the loss of 24V DC check CN50 1 CN50 2 and CN50 3 on the scanner drive board All three should have 24V DC supplied by CN6 2 CN6 4 and CN6 6 of the DCPS1 Replace the DCPS1 p n 26NA84510 as needed Solution ID TAUS0621469EN Solution Usage 0 Description DF314 parts changes Solution CAUSE There have been minor changes made during production of the DF314 SOLUTION A DF314 Parts Catalog 3rd Edition September 2002 is available on the KBT web site that contains the latest changes Notes 1 At this time a serial number cut in and parts reference comparison is not available 2 To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621596EN Solution Usage 0 Description MU413 inventory depletion Solution Inventor
180. the help mode power the machine OFF ON while pressing the help button Select 1 System copier System copier setting menu will be displayed Select 5 Lock Job memory Lock job memory will be displayed Using the arrows on the right side of the touchscreen scroll to the job that is being deleted Press the DEL button located on the bottom left of the touchscreen Press the Return Power machine OFF ON DONQUA GVCN Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 48 7022 Solution ID TAUS0622421EN Solution Usage 1 Description How to manually set the copy density lighter or darker Solution To manually set the density lighter or darker perform the following 1 Access the Key ope mode press the HELP button and select the Key Ope mode in the lower left corner of the touchscreen 2 Scroll to 12 Memory SW Scroll to AUTO RESET effect and press EDIT to change the setting to Initial Setting Press RETURN to return to the main menu Press 2 Copier Initial Press 2 Density Press the desired Lighter or Darker setting and press OK Press RETURN three times to return to the main copy screen CO HN O OI BF W Solution ID TAUS0622434EN Solution Usage 1 Description F23 1 at power up Solution CAUSE The PCL connector is disconnected or the PCL has failed SOLUTION Ensure the PCL connector is connected or replace the PCL p n 26NA 2
181. the request will be denied Notes 1 Refer to the attached Bulletin Number 5783 for more detail and the BRU form 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0701267EN Solution Usage 0 Description When loading ISWTrns on Microsoft Vista USB is not available under Settings Solution To enable the USB feature perform the following 1 Right click the ISWTrns Icon created onthe desktop Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 7022 2 Select Properties 3 SelectCompatability 3 Select Run this Program in Compatability mode for Microsoft Windows XP SP2 SPECIAL NOTE This solution was provided by Sean Jones of Meritech Inc Solution ID TAUS0701604EN Solution Usage 2 Description NVRAM BRU replacement form Solution The online NVRAM BRU Replacement RA Claim formis referencedin attached Bulletin Number 5783 Notes 1 AN SSD TICKET NUMBER MUST BE ASSIGNED IN ORDER TO PLACEA NVRAM BRU ORDER ONLINE All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com produ
182. tion Black areas or lines on copies when using the non image area erase mode Solution CAUSE The read process is recognizing an external light source SOLUTION To improve the operation of this application perform the following 1 Access the 25 mode turn the machine ON while pressing the 2 and 5 keys 2 Select option 1 Software SW 3 Scroll to dipswitch 7 0 and set to OFF 0 4 Scroll to dipswitch 8 0 and set to ON 1 5 Power the machine OFF ON to exit the 25 mode Solution ID TAUS0620729EN Solution Usage 0 Description When registering a job selecting 2 in 1 Memory copy and Zoom to job memory Zoom is canceled Solution This problem has been corrected with special ROM control firmware version 13 CHTO filename 7022m13cht0p exe Notes Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 65 7022 1 7022 level 13 CHTOP firmware enhancement list in Adobe Acrobat format 2 The latest firmware is available at http www konicabt com konicode PubBrowser eproms URL http www konicabt com konicode PubBrowser eproms Trademark ownership information Solution ID TAUS0620847EN Solution Usage 0 Description FK102 can a fax be received without the key counter installed Solution A fax can be received without the key counter installed To enable this feature perform the following 1 Select Copy Mode and press the Help key 2 Select Key Ope Mode 3 Enter 4 digit
183. tion when printing internal lists only Copies and print jobs have normal image quality Solution CAUSE Installation of an IP422 64MB memory module into the E RDH FAX receptacles on the main CB of the copier resulting in improper image formation due to incompatibility of the board and memory module Note To view the above PDF link Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html SOLUTION When installing expansion memory into the ERDH FAX receptacle on the main CB of the copier or the IP units ensure the appropriate expansion memory module is used Use the matrix below to determine the proper expansion memory module to install into the ERDH FAX receptacle or IP units For ERDH FAX memory expansion Memory 32 MB MU 403 Item 950217 Memory 64 MB MU 404 Item 950218 Memory 128 MB MU 405 Item 950219 For IP011 memory expansion Memory 32 MB MU 403 Item 950217 Memory 64 MB MU 404 Item 950218 For IP421 memory expansion Memory 32 MB MU 403 Item 950217 Memory 64 MB MU 404 Item 950218 Memory 128 MB MU 405 Item 950219 For IP422 memory expansion Memory 64MB MU 41 1 Item 950249 Trademark ownership information Solution ID TAUS0619008EN Solution Usage 1 Description The hardware total counter does not increment Solution CAUSE T
184. turn the machine ON while pressing the 4 and 7 keys output code 93 3 Power the machine ON OFF to exit the 47 mode Solution ID TAUS0619102EN Solution Usage 3 Description FS107 REMOVE COPIES FROM FINISHER TRAY THEN PRESS START message will not clear Solution CAUSE One or more of the 6 paper exit detect actuators is bound hung up in the actuated position and is constantly activating the paper exit detect sensor PS703 SOLUTION To check the operation of the 6 paper exit detect actuators perform the following 1 Power the copier OFF 2 Access the 47 mode power the copier ON while pressing the 4 and 7 keys Enter output code 70 005 finisher tray up down motor Press the START button the trays will rise up Press the STOP CLEAR button after the top tray has been raised approximately 2 inches above the 6 paper exit actuators Enter input code 70 002 PS703 The status of the exit detect sensor PS703 will be displayed in the dark blue band of the touchscreen and should be in the ON state and toggle to OFF when any of the 6 paper exit actuators are actuated Repair or replace the paper exit detect actuators p n 13GQ48260 as necessary and ensure that they move freely Note PS703 is normally OFF actuated when the FS107 is in the idle state but it must be able to change to ON not actuated when the FS107 initializes NOK o Solution ID TAUS0619183EN Solution Usage 3 Description DF314 when an 8
185. uch 1 System copier on the touchscreen Touch the down arrow located on the lower left corner of the touchscreen Touch 12 Memory SW on the touchscreen Touch the down arrow located on the lower left corner of the touchscreen Touch the down arrow located on the right side of the touchscreen twelve 12 times until Platen AMS is highlighted Touch EDIT on the bottom of the touchscreen to change the setting to OFF Power the copier OFF ON to exit the Key Operator Mode OO NY UI FA o Solution ID TAUS0625927EN Solution Usage 0 Description Paper skew or jamming when feeding any size paper from the LCT Solution CAUSE Bent or broken side guide plate p n 26NA40270 SOLUTION Replace the side guide plate Solution ID TAUS0626131EN Solution Usage 0 Description How to enable disable APS recognition of A4 originals Solution To enable disable APS recognition of A4 originals perform the following Power the copier OFF Access the 25 mode power the copier ON while pressing the 2 and 5 keys Touch 1 Software SW on the touchscreen Select software dipswitch 7 2 using the arrow keys Program the desired APS response to A4 originals by touching ON or OFF on the touchscreen as follows OFF to enable APS recognition of A4 originals ON to disable APS recognition of A4 originals 6 Power the copier OFF ON to exit the 25 mode AUN Solution ID TAUS0626275EN Solution Usage 0 Descriptio
186. unter has not been reset after replacing the drum SOLUTION Ensure that the drum is replaced every 200 000 copies or prints and that the drum counter is reset each time the drum is replaced To reset the drum counter perform the following Access the 36 mode power the copier ON while pressing the 3 and 6 keys Select Counter clear Select Drum counter Select YES Power the copier OFF ON to return to normal copy mode AOUN Solution ID TAUS0624164EN Solution Usage 5 Description How to copy a two sided small size original i e check insurance card identification card etc onto the same side of a copy Solution To copy a two sided small size original onto a one side copy perform the following 1 Press the Application button Select Combination and 2 to 1 then press OK The application selection screen should be displayed again this time select Store Mode and then press OK Place your two side original on the upper left side of the platen and close the RADF Select the paper you want on it and any other adjustment you need including the Resolution change it from the default of 64 to 100 Press Scan on the LCD upper right side of the LCD When optics finish scanning open the RADF and turn over original and place it in the upper left side of the platen and press Scan on the LCD again 7 When done with originals press the Start Print button AARON Solution ID TAUS0625788EN Solution Usage 5
187. unting hardware per National Electrical code article 250 74 exception no 4 Solution ID TAUS0617908EN Solution Usage 2 Description How to reset an F34 F35 or F36 code Solution To clear the code perform the following 1 Turn the machine OFF Enter the 25 mode turn the machine ON while pressing the 2 and 5 keys Select 1 Software Switch Setting Use the arrows on the LCD to select dipswitch 3 1 Touch the OFF key on the LCD to change the data to 0 Press RETURN Power the machine OFF ON to exit the 25 mode IDN e ON Solution ID TAUS0618500EN Solution Usage 2 Description Erratic image formation after installing additional memory on the main control board Solution CAUSE The memory being used is double sided 256MB memory SOLUTION Due to the configuration of the control board it will allow operation with single sided 256MB memory only It is recommended to install the MU413 PCUA 950257 Solution ID TAUS0618737EN Solution Usage 2 Description On a printer with a key counter unable to print without installing the key counter into the receptacle Solution To enable printing without a key counter inserted in the key counter receptacle perform the following 1 With the machine powered ON in a ready state press the HELP key 2 Touch Key Ope mode at the bottom left of the touchscreen 3 Touch Printer on the touchscreen 4 Touch the down arrow on the right side of the touchscreen PRINT
188. ve belt has come off conveyance pulley A conveyance pulley B or the idler pulley SOLUTION To reinstall the drive belt perform the following 1 Pull out Tray 1 and Tray 2 2 Remove the cassette size detection dials for Tray 1 and Tray 2 3 Remove the cover and inspect the drive belt p n 26NA50450 to ensure that it is meshed with conveyance pulley A p n 26NA50420 conveyance pulley B p n 26NA50430 and the idler pulley p n 26NA50370 SPECIAL NOTE Solution provided by Richard Tapia Astro Business Products Solution ID TAUS0626673EN Solution Usage Description J81 00at power up Solution CAUSE Broken PS1 Registration PS SOLUTION Inspect PS1 p n 26NA45160 and replace as necessary Solution ID TAUS0626748EN Solution Usage Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 93 7022 Description DF 314 incorrect size detection of originals placed on the RADF feed tray Solution CAUSE Overhead lighting is interfering with the original length detection performed by original length sensors PS306 and PS307 SOLUTION If the machine cannot be moved to another location order a sensor filter kit p n U193 0030 and install the original sensor filters above PS309 and PS310 which will block light frequencies that cause the sensors to react incorrectly Attach the filter sheets above the sensors by using transparent tape Since the sensors are located in a recessed area of the R
189. wer the copier ON while pressing the 2 and 5 keys Select 1 SOFTWARE SW Using the up down arrows scroll to software switch 5 2 and 5 3 Choose the desired setting DIPSWITCH SETTING Judgment time AUN 5 2 0 5 3 0 105 seconds default 5 2 1 5 3 0 210 seconds 5 2 0 5 3 1 315 seconds 6 Power the machine OFF ON to exit the 25 mode Solution ID TAUS0619783EN Solution Usage 2 Description What scan mode file types are supported by the 7022 and IP422 Solution Scan to Hard Drive Scan to FTP and Scan to E mail all support TIFF and Adobe Acrobat PDF formats Trademark ownership information Solution ID TAUS0619974EN Solution Usage 2 Description FK102 how to disable the Yes No message for the TCR when sending a fax Solution To disable the TCR message Yes No to print perform the following 1 Press HELP button Press Key Ope button on the touchscreen Enter key operator passcode if required Press FAX button on the touchscreen Press Report Output Set Press the left side bottom down arrow once Press the right side down arrow twice till you see Tx results report select ON Press Edit to OFF Press Back button twice Press Return ONONDARWN Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 31 7022 Solution ID TAUS0620036EN Solution Usage 2 Description In BOOK COPY MODE the optics goes all the way to the right and slams against the frame Solution CAU
190. wing 1 Power the copier OFF 2 Access the 47 mode power the copier ON while pressing the 4 and 7 keys output code 51 3 If the PCL does not turn ON remove the drum carriage and reseat CN932 2 pin connector located on the front left side of the drum carriage 4 Power the copier OFF ON to return to normal copy mode Solution ID TAUS0618666EN Solution Usage 1 Description DF314 background on the bottom three inches of the 8 5x11R copies when copying 8 5x11R and 8 5x14 onto 8 5x14 paper Solution Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 38 7022 CAUSE Mixed original was not selected SOLUTION To select mixed original perform the following 1 Press the Application button 2 Select Special Original 3 Select Mixed Original 4 Select OK twice to return to the copy screen Solution ID TAUS0618816EN Solution Usage 1 Description The entire image on any size copy or internal test print is blurry except for the last inch on the trail edge Solution CAUSE The two drum cushion plates which are placed between the conveyance cover and drum to prevent damage during shipment were not removed during set up SOLUTION To remove the two 2 drum cushion plates perform the following 1 Open the right side door 2 Open the conveyance cover 3 Remove the two cushions on both sides of the drum Solution ID TAUS0618848EN Solution Usage 1 Description Erratic image forma
191. y defaults perform the following 1 Enter the 47 mode power the machine ON while pressing the 4 and 7 keys 2 Enter 9 3 3 Press the Start key Note When resetting the machine back to factory defaults l detect will need to be performed Solution ID TAUS0626912EN Solution Usage 2 Description Platen APS selects 8 5x11 instead of 8 5x11R for original on the platen glass Solution CAUSE Machine is set to default to 8 5x11 for small size originals SOLUTION To program platen APS to select 8 5x11R for 8 5x11R perform the following 1 Access the 25 mode turn the machine ON while pressing the 2 and 5 keys 2 Select SOFTWARE SW 3 Select SOFTWARE SW 21 5 4 Press the OFF button once The top of display should now indicate SOFTWARE SW 21 5 0 5 Power the machine OFF ON to exit the 25 mode Note This change to software switch 21 5 in the 25 mode will allow cause small size originals to be printed on 8 5x11R Solution ID TAUS0627625EN Solution Usage 2 Description Black copy with multiple black lines in the lead to trail direction internal test prints are normal Solution CAUSE Misalignment of the V mirror causing improper reflection of light to the CCD unit SOLUTION To check the V mirror frame perform the following 1 Power the copier OFF 2 Remove the platen glass 26NA 6273 3 Thoroughly inspect the front and rear optics slide plates ensure that neither plate is bent downward Replace the front o
192. y of MU413 memory 256 MB has been depleted See Info Source Bulletin 30 03 for details 7022 7130 System Configurator Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0621620EN Solution Usage 0 Description Peripheral and Accessory Reference List Solution See Technical Operations Bulletin A2 D3 Peripheral and Accessory Reference List for details Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Copyright 2007 Konica Minolta Business Solutions U S A Inc September 2007 68 7022 Solution ID TAUS0621696EN Solution Usage 0 Description IP423 NIC how to FTP Print via the internal NIC Solution To FTP Print via the internal NIC in the IP422 or IP423 perform the following 1 From a workstation on the network select the DOS command prompt screen and go to the DOS prompt 2 Type FTP and then press Enter 3 Type open and then press Enter The display will show User IP address of the device none 4 Type PORT1 and then press Enter

7022 - ALL ACTIVE SOLUTIONS September 2007

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