Y`elloSMS User Manual
Contents
1. Sent SMS s Report Date Processed Message Stat Date Sent VODACOM VODACOM VODACOM VODACOM MTN MTN MTN MTN 2008 02 18 12 42 15 27832226469 Test of bulk messaging 2008 02 18 12 42 54 2008 02 18 12 42 15 27832226173 Test of bulk messaging G 2008 02 18 12 42 54 CELL C CELL C CELL C CELL C ARCHIVED ARCHIVED ARCHIVED ARCHIVED n Not Processed Y Processed C Delivered T Timeout Page 24 of 33 Replies to my SMS View sent SMS e Search by date e Search by date range e Search by keyword a Go to www yellosms co za b Click User Log In c Insert your username and password d Wait until the Login Successful message is displayed e Click SMS Reports at bottom left of the screen f Click Replies to my SMS at left of screen g Insert search criteria and click Load Report View SMS 18 February 2008 KeyWord meskes Report Status Replies Received Report Message received from at in reply to Mic Loubser 54 i thank you 27832225469 2008 02 18 12 54 57 Test of bulk messaging Page 25 of 33 Purchase Log View status of all purchase transactions made by you e All transactions Successful transactions Declined transactions Incomplete transactions e Commerce gateway errors Unexpected errors e Commerce timeout View and print invoices a Go to www yellosms co za b Cl2. Once you press the Upload and Continue button the whole file will be uploaded to the server When the complete file has been uploaded your SMSes will be added to the database A very large file may take several minutes to several hours to upload depending on your bandwidth Page 19 of 33 Step 3 Once the ENTIRE file is uploaded the following screen will be displayed Not enough available messages 0 Messages sent Page 20 of 33 Delivery Schedule View and edit scheduled SMS send events a Go to www yellosms co za b Click User Log In c Insert your username and password d Wait until the Login Successful message is displayed e Click Send SMS at bottom left of the screen f Click Delivery Schedule at left of screen Page 21 of 33 Manage Templates Add Modify Delete message templates a Go to www yellosms co za b Click User Log In c Insert your username and password d Wait until the Login Successful message is displayed e Click Send SMS at bottom left of the screen f Click Manage Templates at left of screen 2 23 Hi Deon Strongman Tools Special Offer APril 06 Std Multibender only R3900 Inc 25 mm Tube die only 2006 05 27 06 37 33 R4600 Call now 083 327 9988 2007 05 16 11 43 53 HI this is a test to see how templates work Edit _Delete 2007 02 12 13 16 07 Please send your bank details Ee Beets 2007 01 05 14 01
3. click Add New Contact EmalAdd i i Email Add 2 S Emaladd3s o Include country code in number eg 270001111 Please remember to use the country code when entering contact cell numbers NO 0832226469 no zeroes NO 083 222 6469 no spaces a YES 27832226469 Page 7 of 33 k To bulk load contacts from a file click Bulk Load Contacts Upload Text File y Browse Upload w Your file should look like this Maximum 2000 Contacts Namel Surnamel 27821110000 27822220000 27823330000 01l email com 02 email com 03 email com REMARK 1 Name2 Surname2 27821110001 27822220001 27823330001 01 email com 02 email com 03 email com Name3 Surname3 27821110002 27822220002 01 email com 02 email com REMARK 3 Name4 Surname4 27821110003 01 Gemail com Helpful Notes Save from Excel as a Comma Delimited Plain Text Ascii File e Cell Number MUST include country code e Layout NAME SURNAME CELL_1 CELL_2 CELL_3 EMAIL_1 EMAIL_2 EMAIL_3 REMARK_TEXT The list of contacts can be set up in Excel The format of the records in the Excel file MUST be as follows Column A Name Column B Surname Column C Cell Number in international format eg 27832226469 Column D eMail address e Column E Remark NB NB The Excel file then has to be saved as a tab delimited Text file To create a backup of your contacts click Get Backup Y elloSMS will c
4. SMS to Group s at left of screen YelloSMS Send Group SMS Current Groups New SMS Select Description YelloSMS Test Campaign YelloSMS Test Group Personalize No C Yes Greeti hi 5 Name Template Select A Templste z Characters 0 160 Save SMS as Template Schedule SMS Delivery For 21 February 2008 z 14 z fos x Note You have 0 available SMS s g Select a Group s h Personalise the messages if required Send SMS as per above schedule Send SMS NOW i Type a message or use a template message you can even store your typed message as a template j Send the SMS now by clicking Send SMS NOW or set up a Scheduled event to send the SMS later Page 14 of 33 Send Bulk SMS lt 2000 a Go to www yellosms co za b Click User Log In c Insert your username and password d Wait until the Login Successful message is displayed e Click Send SMS at bottom left of the screen f Click Send Bulk SMS lt 2000 at left of screen Current Cell Numbers List to send to New SMS AREAS CBB Personalze yy C yes By Sy BR SY Se A Hi Name Template Select A Template z E Characters 0 160 Save SMS as Template l Schedule SMS Delivery For 21 February 2008 z 14 z fos Note You have 0 available SMS s g To manually select a contact
5. in the Registration Form g When you receive the email follow the instructions and your Y elloSMS account will immediately be set up and activated Congratulations You are now a registered Y elloSMS user Page 2 of 33 Log on as a User a Please ensure you have the correct username and password The username and password are case sensitive b Go to www yellosms co za c Click User Log In d Insert the username and password Incorrect username will result in a Unknown User error message Incorrect password will result in a Invalid Password error message e If you have entered the correct username and password the Login Successful message will be displayed Login Successful Note You have 0 available SMS s and 0 available Emails Page 3 of 33 Purchase SMS Credits online via Credit Card Please note that Y elloSMS utilizes state of the art security measures to protect its clients while performing credit card e Commerce transactions a Go to www yellosms co za b Click User Log In c Insert your username and password d Wait until the Login Successful message is displayed e Click Send SMS at bottom left of the screen f Click Buy Package Credit Card at centre left of the screen The Purchase a bulk SMS package form will be displayed g Fill in the form Select the required SMS package SMS Package Information Select package
6. s e Use the Alpha keys to display a selection from your Global contact list e Use the gt or gt gt buttons to move contacts to the List to Send to area Page 15 of 33 h To upload contacts from a file click Upload Numbers Upload Text File JT nD _Browse Tapes Sose Text File Layout Maximum 2000 Cell Numbers or 28Kb 27821231234 27834564567 27820001111 27821112222 27839990000 Plain Text Ascii File This program will attempt to remove duplicate cell numbers i Personalise the messages if required j Type a message or use a template message you can even store your typed message as a template k Send the SMS now by clicking Send SMS NOW or set up a Scheduled event to send the SMS later Page 16 of 33 Send Bulk SMS gt 2000 Depending on your bandwidth uploading large quantities of data to the Y elloSMS server could take a long time Y elloSMS therefore manages this process differently to the other Send SMS modules The process is explained below Step 1 a Go to www yellosms co za b Click User Log In c Insert your username and password d Wait until the Login Successful message is displayed e Click Send SMS at bottom left of the screen f Click Send Bulk SMS gt 2000 at left of screen Page 17 of 33 The following screen is displayed e Please read the caution in RED carefully e Type your message or choose a tem
7. to purchase zar 181 10 For 500 SMS Messages h When form is complete click the Purchase The SMS Package button i If the transaction is approved by your Bank Y elloSMS will credit your account with the number of SMS credits purchased Page 4 of 33 Purchase SMS Credits online via EFT Purchasing via EFT means using a standard non electronic method to purchase SMS credits The process works as follows e Fill in the online purchase form e Click the Purchase The SMS Package button to register the purchase with the Y elloSMS Administration Department e Y elloSMS will display a printable pro forma invoice with a reference number the amount payable the Y elloSMS banking details and the Y elloSMS Administration fax number e Deposit the amount payable in the Y elloSMS bank account and please remember to quote the reference number in the deposit reference area e Fax the proof of deposit to the Y elloSMS Administration fax number listed on the pro forma invoice a Go to www yellosms co za b Click User Log In c Insert your username and password d Wait until the Login Successful message is displayed e Click Send SMS at bottom left of the screen f Click Buy Package EFT at centre left of the screen The Purchase a bulk SMS package form will be displayed g Fill in the form Select the required SMS package sms Package Information Select package to purc
8. 2226469 27844470142 27829002060 Other Contacts 27844470142 0 From Campaign YelloSMS Test Cs 27832226469 From Campaign YelloSMS Test Ca 27829003060 From Campaign YelloSMS Test Ca 27832129948 Corne Grobler 27832226469 Mic Loubser You can now do the following Change the name of the Group Add new Group members by clicking on an item in Current Cell Numbers your Global list of Contacts and then the gt button to add that item to New Group Numbers Remove an existing Group member by clicking on an item in New Group Numbers and then the lt button to remove it from the Group Clicking the gt gt and lt lt buttons will add or delete ALL Contacts from a Group Page 10 of 33 h To add a new Group click the Add New Group button enm r unene SMS GroupDescription s Current Cell Numbers New Group Numbers Other Contacts 27832226469 From Campaign YelloSMS Test Ca 27829002060 e aaan From Campaign YelloSMS Test Ca 27844470142 ooo cesses From Campaign YelloSMS Test Ca 27832129948 Corne Grobler 27832226469 Mic Loubser You can now do the following Insert the name of the new Group Add a Group member by click
9. 41 Testing testing testing Edit _Delete 2005 02 24 10 10 16 this is a test Edit _Delete Page 22 of 33 My SMS Statistics View overall SMS statistics a Go to www yellosms co za b Click User Log In c Insert your username and password d Wait until the Login Successful message is displayed e Click SMS Reports at bottom left of the screen f Click My SMS Statistics at left of screen SMS s Available to send SMS s Processed but not yet submitted to the SMS gateway SMS s Submitted to the gateway but SMSC delivery confirmation not yet received SMS s Successfully delivered to SMSC Replies received in the last 30 MINUTES to SMS s sent out Replies received TODAY to SMS s sent out Page 23 of 33 Sent SMS View sent SMS e Search by date e Search by date range e Search by keyword Selected SMS are grouped by Network NB The database from which this report is created is updated every hour on the hour ie if you sent SMS at 10h15 this report will only reflect the data after 11h00 a Go to www yellosms co za b Click User Log In c Insert your username and password d Wait until the Login Successful message is displayed e Click SMS Reports at bottom left of the screen f Click Sent SMS at left of screen g Insert search criteria and click Load Report view sms 18 February 2008 allsms s z eywod _ _ E Report Status
10. EZa mj Test by Mic Ke 2006 10 16 08 17 27 M2 Ulan Test for Mic 2006 05 15 11 58 03 stoppen fm Page 30 of 33 Received SMSs a Go to www yellosms co za b Click User Log In c Insert your username and password d Wait until the Login Successful message is displayed e Click SMS Competitions at bottom left of the screen f Click Received SMSe at left of screen g Insert search criteria and click Load Report o a February 2008 2008 02 18 09 01 42 27832226469 yello1 2008 02 18 09 08 31 27832226469 yelo3 2008 02 18 09 09 02 27829003060 Yello 2008 02 18 09 09 18 27829003060 Yello2 2008 02 18 09 09 34 27829003060 Yello3 2008 02 18 09 10 06 27844470142 yelo1 2008 02 18 09 10 22 27844470142 yelo2 2008 02 18 09 10 38 27844470142 yelo3 2008 02 18 09 13 03 27832226469 yelo2 A fi Page 31 of 33 Entry Search a Go to www yellosms co za b Click User Log In c Insert your username and password d Wait until the Login Successful message is displayed e Click SMS Competitions at bottom left of the screen f Click Entry Search at left of screen g Insert search criteria and click Load Report Search Date From fi z February 2008 z Search 0832226469 Search Date To E z February 2008 z Search f
11. Y elloSMS User Manual Index Register as a Y elloSMS user Log on as a User Send SMS Module Purchase SMS Credits online via Credit Card Purchase SMS Credits online via EFT Manage Contacts Manage Groups Send single SMS Send SMS to Group s Send Bulk SMS lt 2000 Send Bulk SMS gt 2000 Delivery Schedule Manage Templates SMS Reports My SMS Statistics Sent SMS Replies to my SMS Purchase Log SMS Competitions Module Create New Campaign Current Campaigns Campaign History Received SMSs Entry Search Campaign Dashboard 13 14 15 17 21 22 23 24 25 26 27 28 30 31 32 33 Page 1 of 33 Register as a Y elloSMS user a Go to www yellosms co za b Click Register The Registration Form will be displayed c Fill in the form All the fields other than the VAT Number are mandatory Give yourself a userlD and password that you will remember easily d At the bottom of the form read the instructions Once you click on the register button an email will be sent to the address you provided above To activate your account follow the instructions in the email e Then click the tick boxes I have read and agree to the terms O and conditions listed here Yes I agree to be billed R100 00 O every month for the use of this service f Finally if you agree to these terms click the Register button Y elloSMS will send an activation email to the address you provided
12. e is displayed e Click SMS Competitions at bottom left of the screen f Click Create New Campaign at left of screen The instructions on completing the Create New Campaign entry form are reasonably easy to follow but there are some points that need to be emphasized The Load Last Campaign button will be very useful when loading your 2 and subsequent campaigns When you click this button the system will insert the details of the last campaign you loaded ie you don t have to re capture a lot of static information The Campaign Details section is where you enter information relating to the CLIENT OF THIS CAMPAIGN ie you are planning on running this campaign on behalf of an outside client or even another division in your company The Competition Details section is self explanatory but it is worth mentioning that the details inserted in this section effectively comprise the major cost components of the campaign eg advertising prizes etc Competition Keywords section Is where you insert the keyword s of your campaign YelloSMS uses a single set of 5 digit short codes ie you will be sharing your 5 digit number with other Y elloSMS users Your keyword s is therefore what Y elloSMS uses to differentiate your campaign from other campaigns Keywords are allocated on a first come basis hence it is possible that the keyword s you request may already be in use To avoid over booking of keywo
13. ge 12 of 33 Send single SMS a Go to www yellosms co za b Click User Log In c Insert your username and password d Wait until the Login Successful message is displayed e Click Send SMS at bottom left of the screen f Click Send Single SMS at left of screen Current Cell Numbers New SMS A B c 5 E F a 13 K E m Ej SMS Country South Africa x N P R 5 T 0 v w x w z CelNumber __ i Al Contacts _ No Contacts R a E Greeti fr Hi Name Template Select A Template z E Characters Daso Save SMS as Template l Schedule SMS Delivery For 21 February z 2008 x 14 fos x Note You have 0 available SMS s _Send SMS as per above schedule _ SendSMSNOW g Select a contact e Use the Alpha keys to display a narrow selection e Double click the required item to move the number to the Cell Number field on the right h Personalise the messages if required i Type a message or use a template message you can even store your typed message as a template j Send the SMS now by clicking Send SMS NOW or set up a Scheduled event to send the SMS later Page 13 of 33 Send SMS to Group s a Go to www yellosms co za b Click User Log In c Insert your username and password d Wait until the Login Successful message is displayed e Click Send SMS at bottom left of the screen f Click Send
14. hase zar 181 10 For 500 SMS Messages Complete the rest of the form h Click the Purchase The SMS Package button i When Y elloSMS Administration receives the proof of deposit your account will be credited with the SMS credits purchased Page 5 of 33 Manage Contacts Although Y elloSMS does not provide a sophisticated CRM system its contact management capabilities are geared to handling general SMS contact requirements including e Create Modify Delete single contacts e Bulk upload contacts e Backup of Y elloSMS contacts a Go to www yellosms co za b Click User Log In c Insert your username and password d Wait until the Login Successful message is displayed e Click Send SMS at bottom left of the screen f Click Edit Contacts at top left of screen g You can now search for a specific contact by inserting Name or Surname or Cell Number or Remark and then clicking Load Report to display the required contact Or h Click Load Report to display all the contacts in your contacts database i Scroll to the bottom of the screen to display the available functions Contact List No Name Remark Function From Campaign YelloSMS Test Campaign From Campaign YelloSMS Test Campaign From Campaign YelloSMS Test Campaign Corne Grobler Mic Loubser Page 6 of 33 j To manually add a new contact
15. ick User Log In c Insert your username and password d Wait until the Login Successful message is displayed e Click SMS Reports at bottom left of the screen f Click Purchase Log at left of screen g Insert transaction type and click Load Report view Transactions all Transactions z _LoadReport Report Status i Packages Purchased e Commerce Transactions Date Order ID Card Holder Package Price Result Action 2007 11 14 15 11 57 0001094 deejay deejay 500 SMS Messages R 210 00 Declined None 2007 11 14 15 11 44 0001093 deejay dee jay 500 SMS Messages R 210 00 Declined None 2007 11 14 15 10 16 0001092 deejay deejay 500 SMS Messages R 210 00 Declined None 2007 11 14 15 08 35 0001091 jhghjg hafjhf 500 SMS Messages R 210 00 Declined None 2007 11 14 14 57 00 0001090 deejay deejay 500 SMS Messages R 210 00 Declined None 2007 07 10 06 04 22 0000953 Sibongile P Mgobozi 500 SMS Messages R 210 00 Success None 2007 01 25 13 33 54 0000798 gered reed 500 SMS Messages R 210 00 Declined None 2007 01 25 10 29 13 0000797 Antoaneta Surname 500 SMS Messages R 210 00 Dedined None 2005 02 24 10 11 52 0000164 MAS TEST 500 SMS Messages R 210 00 GW Error None Page 26 of 33 Create New Campaign a Go to www yellosms co za b Click User Log In c Insert your username and password d Wait until the Login Successful messag
16. ing on an item in Current Cell Numbers your Global list of Contacts and then the gt button to add that item to New Group Numbers Remove an existing Group member by clicking on an item in New Group Numbers and then the lt button to remove it from the Group Clicking the gt gt and lt lt buttons will add or delete ALL Contacts to from a Group Page 11 of 33 i To bulk load a new Group click the Bulk Load a Group button Upload Text File Browse Name forNewGroup o Your file should look like this Maximum 2000 Contacts amel Surnamel 27821110000 27822220000 27823330000 01 email com 02 email co ameZ Surname2 27821110001 27822220001 27823330001 0l email com 02 email co ame3 Surname3 27821110002 27822220002 01 email com O2 email com REMARK 3 ame4 Surname4 27821110003 01 email com xi Helpful Notes Save from Excel as a Comma Delimited Plain Text Ascii File Cell Number MUST include country code e Layout NAME SURNAME CELL_1 CELL_2 CELL_3 EMAIL_1 EMAIL_2 EMAIL_3 REMARK_TEXT The list of Group contacts can be set up in Excel The format of the records in the Excel file MUST be as follows Column A Name Column B Surname Column C Cell Number in international format eg 27832226469 Column D eMail address Column E Remark NB NB The Excel file then has to be saved as a tab delimited Text file Pa
17. or period 2008 2 1 to 2008 2 21 Date Cell No Campaign Keyword 2008 02 07 10 03 33 27832226469 455 veLLosms _ yelosms S 2008 02 18 09 08 31 27832226469 460 yeuo3 yes O OOOO 2008 02 18 09 13 03 27832226469 460 YELLO2 aa 2008 02 07 10 25 24 27832226469 456 YELLOSMSRS yellosmsr5 2008 02 18 09 01 42 27832226469 460 YELLO1 Page 32 of 33 Campaign Dashboard a Go to www yellosms co za b Click User Log In c Insert your username and password d Wait until the Login Successful message is displayed e Click SMS Competitions at bottom left of the screen f Click Entry Search at left of screen g Insert search criteria and click Load Report Page 33 of 33
18. plate message and click the required Send option New Bulk SMS Template Select A Template on B Characters 0 160 Save SMS as Template Schedule SMS Delivery For 21 q Feerusry z 2008 is 70 z Note You have 0 available SMS s NOTE Once you press the Send SMS ASAP or Send SMS as per above schedule button your SMS will be saved and a new screen loaded You will then be prompted to upload your file of numbers in plain text format Only after the ENTIRE file is uploaded will the SMS s be added to the database for sending e e eRe ae en ae eae er ee sent Please ensure that the numbers in your file are unique as duplicates will NOT be checked for in this section Page 18 of 33 Step 2 The following screen is displayed e Please read the caution in RED carefully e Select the text file of cell numbers and click Upload and Continue YelloSMS Send Bulk SMS Bulk SMS Send Upload Cell Number List Date To Start Submitting Message To Send UploodTextFle NN Bronse Uploadand continue Text File Layout Max 2 Million Cell Numbers 28Mb File Size 27821231234 27834564567 27820001111 27821112222 27839990000 Plain Text Ascii File NOTE This program will NOT try to remove duplicates from your list If you submit the same number more than once more than one SMS will be sent to that number You must ensure that each cell number on your list is unique
19. rds Y elloSMS normally only allows 3 keywords per campaign but if you want to use more than 3 keywords eg you have 20 barcodes please email your request to support yellosms co za Billing Information section Is where you enter information relating to the entity that will be the beneficiary of the revenue generated by your campaign ie Y elloSMS Accounts will look to this section to determine who will be receiving the net income from your campaign SMS Profit Split Options section We have tried to make this section as user friendly as possible but if you have any queries please address them to support yellosms co za Page 27 of 33 Current Campaigns a Go to www yellosms co za b Click User Log In c Insert your username and password d Wait until the Login Successful message is displayed e Click SMS Competitions at bottom left of the screen f Click Current Campaigns at left of screen g Insert search criteria and click Load Report Yellosms Running SMS Campaigns Campan i ciet i __Load Report Report Status Name of dient who owns the campaign 2008 02 18 09 01 31 YelloSMS Test Campaign Page 28 of 33 h To edit your reply SMS and or your keyword s click Edit re Thanks for your interest in YelloSMs Characters 0 160 i To review the campaign Details you initially captured click View Detail If you wish to edit any of these details plea
20. reate a tab delimited Text file of all your contacts Download File contacts 20080221133545 csv To save the file right click on the link select Save the target as and save the file to a desired destination Page 8 of 33 Manage Groups Although Y elloSMS does not provide a sophisticated CRM system its contact management capabilities are geared to handling general SMS contact requirements including e Create Modify Delete groups e Bulk upload groups e Automatic creation and storage of SMS Competition groups entries received in your SMS competition are automatically stored as contacts in a group with the same name as your competition e Backup of Y elloSMS contacts a Go to www yellosms co za b Click User Log In c Insert your username and password d Wait until the Login Successful message is displayed e Click Send SMS at bottom left of the screen f Click Edit SMS Groups at top left of screen e Y elloSMS will display a listing of the Groups currently set up AND e The screen will display the functions available to you to manage your Groups SMS Groups Description Function YelloSMS Test Campaign 2 YelloSMS Test Group Page 1of1 1 Page 9 of 33 g To Edit any particular Group click the Edit button for that Group I CMC unsene l SMS Group Description YelloSMS Test Campaign Current Cell Numbers New Group Numbers 2783
21. se email your request to support yellosms co za Page 29 of 33 Campaign History a Go to www yellosms co za b Click User Log In c Insert your username and password d Wait until the Login Successful message is displayed e Click SMS Competitions at bottom left of the screen f Click Campaign History at left of screen Status Ben Vorster CELECTA INVESTMENTS CC 2007 01 05 14 13 16 Sazet ag ll Connecta Zone Magazine Rozwika Advertising 2007 08 20 22 58 23 pecuimen fi De La Rey Vic Coetzee 2007 02 19 07 37 32 EZ Demo Campaign 2006 05 17 13 57 00 FCB Birthday T Wendy Meekers 2007 03 14 16 05 45 gettacar Li Am Trading 2005 07 14 20 31 43 GettaCarFast Li Am Trading 2005 07 14 20 34 06 Guest Account Test Campaign Guest Account 2004 11 30 13 18 56 DECLINED Guest Account Test campaign 2 Guest Account LIMPOPO SPORTS AMBASSADORS AWARDS LIMPOPO SPORTS re 12 AMBASSADORS AWARDS 2007 EAKOPANA PRODUCTION 2007 03 12 14 11 47 Loving yourself Dianne Halstead 2006 01 26 15 24 32 LSA EAKOPANA PRODUCTION 2007 03 27 13 25 39 Mic Test of Invoice 31 May 05 Li Am Trading 2005 05 31 11 30 30 Queen Of Dance Summer Tour WaterShed Productions 2007 10 03 17 23 40 SMS Active Campaign 2007 03 07 12 20 58 STARTING LINE UP SIMPHIWE 2006 12 04 10 44 22 Super 14 Vic Coetzee 2007 05 16 13 45 58 C test 1 Guest Account 2005 02 08 12 54 55 B
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