FREQUENTLY ASKED QUESTIONS (FAQ) ON E
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1. user accounts will be created under one unit coordinator for easy management of user accounts Can I agency coordinator pass the security token in my custody to one of my designated subordinates for keeping during my absence from office e g sick leave vacation leave You may delegate the role of agency coordinator to one of your designated subordinates for keeping the token during your absence on a temporary basis The token should be returned to you when you resume duty 2 FREQUENTLY ASKED QUESTIONS FAQ ON E SUBMISSION SYSTEM OF CENTRAL REGISTRY OF DRUG ABUSE CRDA Q8 I have entered the correct CRDA ID and password and personal login ID and password but I still cannot login the system What should I do A8 Please login the system again and follow these steps or refer to the user manual for details 1 Enter the URL http www nd gov hk in the browser and select Drug Statistics gt Central Registry of Drug Abuse 2 Click the link Login to e Submission System 3 Enter the CRDA ID and password followed by a 6 digit random number displayed on the token 4 Select the language in the index page 5 Enter the personal login ID and password If you still cannot login the system please contact staff of the CRDA office by telephone phone no 2867 1079 fax fax no 2537 2575 or e mail e mail address sb_stat sb gov hk Q9 I reporter have forgotten my personal login password wh2. Q1 Al Q2 A2 Q3 A3 Q4 A4 FREQUENTLY ASKED QUESTIONS FAQ ON E SUBMISSION SYSTEM OF CENTRAL REGISTRY OF DRUG ABUSE CRDA Why do I have to register with the CRDA in advance for using the e Submission system This is part of the security procedure to safeguard the information submitted to CRDA Only registered users are allowed to use the e Submission system Can I use browser software other than Microsoft Internet Explorer to assess the CRDA e Submission system CRDA e Submission system currently only supports Microsoft Internet Explorer browser Use of other browser software may have unpredictable results and therefore it is not recommended Why did not CRDA adopt the simple practices of entering the personal ID and PIN for assessing the system and transmitting information over the Internet like most on line e banking and e shopping services which are more convenient than using the security token By using the Two Factor Authentication i e What you know your ID and password and What you have the token to authenticate registered e Submission system users the security level of the system is higher and much more improved How do I know if I can apply for opening a user account for using the e Submission system If your agency will encounter any drug abuser and your office has a computer with Windows Operating System Internet Explorer IE web browser and Internet access then your agency ca
3. a certain period of time You should close the current browser window open another browser window and login again through the CRDA theme page Q17 A17 Q18 A18 Q19 A19 FREQUENTLY ASKED QUESTIONS FAQ ON E SUBMISSION SYSTEM OF CENTRAL REGISTRY OF DRUG ABUSE CRDA The message Warning Page has Expired was displayed when I clicked on a function in CRDA What should I do You have probably been time out by the system since after logging in the system has remained inactive over a certain period of time You should close the current browser window open another browser window and login again through the CRDA theme page The data were fine when I viewed them in the workstation However when I printed them out using the Print button in the CRDA e Submission system some data were missing What should I do Probably the Margins of the Page Setup in your browser need some adjustments Please logout the e Submission system and change the Page Setup of your browser After logout from the e Submission system open another browser window select File and then Page Setup from the menu bar You can then change the Margins of the print out in the Page Setup dialogue box After saving your setting login the e Submission system again through the CRDA theme page and print again Should I agency coordinator hand over the security token in my custody to an
4. at should I do A9 The reporter has to ask the respective unit coordinator to reset the password for him her by using the User Profile function on the main menu and then the Modify function of the system Q10 I agency unit coordinator have forgotten my login password what should I do A10 The agency unit coordinator should contact staff of the CRDA office direct by telephone phone no 2867 1079 fax fax no 2537 2575 or e mail e mail address sb_stat sb gov hk to make necessary arrangement for resetting a new password by CRDA FREQUENTLY ASKED QUESTIONS FAQ ON E SUBMISSION SYSTEM OF CENTRAL REGISTRY OF DRUG ABUSE CRDA QII The system stopped hanged while I was entering data in it What should I do All You should close the current browser window open another browser window and login again through the CRDA theme page If any problem still persists please contact staff of the CRDA office by telephone phone no 2867 1079 or by fax fax no 2537 2575 or by e mail e mail address sb_stat sb gov hk Q12 The system logged out itself after I had logged in for some time What was the problem A12 This is a security feature of the system The system will be automatically logged out after remaining inactive for a certain period of time Please login the system again for submission of e record Q13 Ihave submitted a particular drug abuser record but it was not found upon my enquiry of the s
5. n use the e Submission system to submit electronic drug abuser records Your agency has to appoint a coordinator to liaise with CRDA office on user registration first Q5 AS Q6 A6 Q7 A7 FREQUENTLY ASKED QUESTIONS FAQ ON E SUBMISSION SYSTEM OF CENTRAL REGISTRY OF DRUG ABUSE CRDA How do I know when my user account is ready for use After your agency unit coordinator has collected the login information and security token from the CRDA office and he she has created a user account for you then your account is ready for use To know whether your agency unit coordinator has created your user account please ask him her to use the User Profile function on the main menu to view if your account is on the list of user accounts under his her purview While the clerical staff and I agency coordinator work in our agency s headquarters most of our frontline staff case workers work and stay in different offices in different locations May our agency get more than 1 security token for each staff How many user accounts can be registered at most for each security token In this case your agency can request to get more tokens each to be held in safe custody by the respective unit coordinator who is to oversee the work of the reporters of his her team and is usually the centre in charge of the respective units Note that each token is for shared use among authorized reporters It is suggested not more than 10
6. orm electronic form via e Submission system or agreed system interface with concerned government departments Please complete a paper record sheet and send it to CRDA Q23 A23 FREQUENTLY ASKED QUESTIONS FAQ ON E SUBMISSION SYSTEM OF CENTRAL REGISTRY OF DRUG ABUSE CRDA I have not yet registered as one of users of the e Submission system but can I send electronic data of drug abuser via email to CRDA No submission by email is not supported Currently CRDA system supports three different submission channels viz paper form electronic form via e Submission system or agreed system interface with concerned government departments
7. other designated colleague whether my successor or not when I leave the present post Should I have to inform CRDA of the change of personnel Should there be a change in the personnel in your post please inform it and hand back the token to CRDA office as soon as possible CRDA office will make necessary follow up action FREQUENTLY ASKED QUESTIONS FAQ ON E SUBMISSION SYSTEM OF CENTRAL REGISTRY OF DRUG ABUSE CRDA Q20 My team is to be re organized to merge with other teams should I agency unit coordinator still need to keep the security token or hand it back to CRDA A20 Please inform CRDA office of the expected change such as agency s name and organization as soon as possible CRDA office will make necessary follow up action Q21 I agency unit coordinator just found that I have lost the security token What should I do Will a token replacement be made available A21 Ifthe security token is lost please report the loss to staff of the CRDA office as soon as possible direct by telephone phone no 2867 1079 A token replacement will be available subject to availability of stock of tokens Otherwise it may take 4 to 6 weeks for the replacement Q22 My office does not have any connection to the Internet but can I send drug abuser data to CRDA on floppy disk by mail A22 No submission by floppy disk is not supported Currently CRDA system supports three different submission channels viz paper f
8. ubmitted e record index Why A13 Only the record which fulfils the following conditions can be enquired It was submitted 1 via the e Submission system and 2 submitted within the recent last three complete months and 3 submitted successfully and accepted by the system i e a message showing successful submission of a e record was displayed FREQUENTLY ASKED QUESTIONS FAQ ON E SUBMISSION SYSTEM OF CENTRAL REGISTRY OF DRUG ABUSE CRDA Q14 Ihave submitted a particular drug abuser record but it was not found upon my enquiry of the submitted e record index searching by Chinese name Why A14 Only the submitted record in the CRDA system with exact match of the Chinese name entered for enquiry will be displayed when search using the Chinese name One may try to search using date of contact or date of input for the particular record Q15 Ihad completed the e form but after clicking on the Confirm to Submit button at least twice but the system still displayed the same message There are still many incomplete items Please continue to input What should I do Al5 You need to complete more items before the system accepts your record though partially completed Q16 The message The page cannot be displayed was displayed when I clicked on a function in CRDA What should I do Al6 You have probably been time out by the system since after logging in the system has remained inactive over
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