resolving USB installation issues
Contents
1. similar to the following picture to help you locate the appropriate folder Hardware Update Wizard Please choose your search and installation options E y Search for the best driver in these locations Use the check boses below to limit or expand the default search which includes local paths and removable media The best driver found will be installed Search removable media flappy CD ROM Include this location in the search C Program Files LogT ag Recorders LogT ag Analys v j Browse Don t search will choose the driwer to install Choose this option to select the device driver from a list Windows does not guarantee that the driver you choose will be the best match for pour hardware Chapter 11 Appendix 97 4 Once the driver files have been installed successfully you will see a window similar to the following picture You may now connect and start using your USB Interface Cradle s Hardware Update Wizard Completing the Hardware Update Wizard The wizard has finished installing the software for USB Interface Click Finish to close the wizard Note if you see a window similar to the following picture appear during the installation of the USB driver files you must click the Continue Anyway button for the USB driver files to successfully install Hardware Installation A The software you are installing for this hardware Uni2. controllers System devices USB driver installed and started successfully Therefore the USB Interface Cradle is ready to be used andard OpenHCO USE Host Controller USE Interface USB Interface G Root Hub USB driver installed successfully but has nok yet started Therefore the USB InterFace Cradle is nok ready to be used If the USB device driver installed successfully but has not yet started the following will guide you through steps necessary to start the USB drivers so that you can start using the USB Interface Cradle s If the computer is using Windows XP or Windows 2000 1 Open the Device Manager as described previously 92 LogTag Analyzer User Guide 2 For each USB Interface entry displayed using the mouse pointing device click the right button on the text of the USB Interface entry to display the popup context menu which will be similar to the following picture Once this pop context menu is visible select the Uninstall option using the left button on the mouse 2 Device Manager f x File Action view Help Hee AZZA a Monitors E8 Network adapters Gh Other devices Update Driver Disable yf Ports COM Si Processors Uninsta 6 Sound vice MMI 2 System devic Scan For hardware changes Universal Ser Properties Uninskalls the driver Unplug all USB Interface Cradles that are plugged into the computer and or are plug
3. device Hardware Profiles So Hardware profiles provide a way for you to set up and store ei different hardware configurations Hardware Profiles 90 7 LogTag Analyzer User Guide If you system properties looks similar to the following picture click the Device Manager tab to view the devices that have and have not been successfully installed on the computer General Device Manager Hardware Profiles Performance SUPP f Yiew devices by type 7 View devices by connection ty CDROM Disk drives c am Display adapters H Floppy disk controllers H 4 Hard disk controllers rae Keyboard lI Monitors E yy Mouse B Network adapters els Ports COM amp LPT E Sound video and game controllers c System devices E Universal Senal Bus controllers Properties Refresh Remove Pririt Cancel Chapter 11 Appendix 91 8 Once the device manager is open you should see one of the three following images in the list as indicated in the following picture You may need to click on the beside the Universal Serial Bus controllers entry to view all the USB devices that have been installed on the computer Device Manager ig ES File Action View Help USB driver not yet installed Therefore the USB Interface Cradle is not ready to be used USE Interface Ports COM amp LPT Si Processors Sound video and game
4. 04 tag usb int Cancel 9 Once the driver files have been installed successfully you will see a window similar to the following picture You may now connect and start using your USB Interface Cradle s Found Mew Hardware Wizard Completing the Found New Hardware Wizard O USE Interface Windows has finished installing the software for this device To close this wizard click Finish Cancel Chapter 11 Appendix 103 Note if you see a window similar to the following picture appear during the installation of the USB driver files you must click the Continue Anyway button for the USB driver files to successfully install Hardware Installation A The software you are installing for this hardware Universal Serial Bus controllers has not passed Windows Logo testing to verify its compatibility with Windows esP Lell me why this testing is important Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing Continue Anyway 104 LogTag Analyzer User Guide Manual USB driver installation on Windows 98 or Me To manually reinstall the USB driver files for Windows 98 and Me computers open the System icon in the Windows Control Panel and select the
5. 86 LogTag Analyzer User Guide Resolving USB Driver Problems Every USB device requires the appropriate driver files to be installed prior to them being successfully used on a computer The installation process of the LogTag Analyzer software will attempt to ensure the appropriate driver files are installed on the computer These driver files will typically fail to install correctly if the USB Interface Cradle is connected to the computer prior and during to the installation of the software Therefore it is strongly recommended that the software Is installed prior to the USB Interface Cradles being connected to the computer The following will guide you through the steps necessary to determine whether or not the drivers for the USB Interface Cradle are installed correctly on the computer 1 Connect the USB Interface Cradle to the computer by plugging the Interface into an available USB socket USB sockets are typically located at the rear of the computer USB ports on the computer USB Interface connector 2 Open the Control Panel This can be done by using the mouse to click on the Windows Start button typically located in the bottom left of the screen to open the Start menu Once the Start button has been clicked you will see a menu appear 3 Internet Internet Explorer E mail at Outlook Express Set Program 4ccess and Defaults s MSN Explorer windows Media Player 33 Windows Messenger gt
6. Analyzer software and install the latest version of the software ensuring the all USB Interface Cradles are not connected to the computer during the installation process Chapter 11 Appendix 93 USB driver installation through software installation To reinstall the software to install the USB drivers 1 Unplug all USB Interface Cradle s that are connected to the computer and or connected to a USB hub that is connected to the computer Start the Windows Control Panel Within the Control Panel window there is a Add Remove Programs or Add or Remove Software icon For Windows XP users you may need to Switch to Classic View to locate the Add or Remove Software icon quickly Start open the Add or Remove Software icon once you have located it 4 Locate the LogTag Analyzer entry and click the Change Remove or Add Remove button 5 Once the LogTag Analyzer Setup Maintenance window is open select the Repair option and then click the Next gt button 6 Click the Finish button when it is displayed to complete the reinstallation of the software and USB driver files Note if you see a window similar to the following picture appear during the installation of the USB driver files you must click the Continue Anyway button for the USB driver files to successfully install Hardware Installation xy The software you are installing for this hardware Uniwersal Serial Bus controllers has not passed Windows L
7. Device Manager tab 1 Select the USB Interface item that is listed in the Other devices group similar to the following picture System Properties Ei General Device Manager Hardware Profiles Performance f Yiew devices by type C Vien devices by connection w Computer H CDROM H E Disk drives aa Display adapters H Floppy disk controllers H 4 Hard disk controllers rae Keyboard a Monitors Ey Mouse ee Network adapters Eg Other devices a USB Interface E Ports COM amp LPT E Sound video and game controllers rl System devices T Universal Senal Bus controllers Properties Refresh Remove Pririt Chapter 11 Appendix 105 2 Click the Properties button to display the driver USB Interface Properties Ei E General Driver F USB Intertace Device type Other devices MM anubacturer None specified Hardware version Not available Device daue The drivers for this device are not installed Code 28 To reinstall the drivers for this device click Reinstall Driver Reinstall Driver 3 Click the Reinstall Driver button to begin the device driver wizard Click the Next gt button to continue Update Device Driver Wizard This wizard searches for updated drivers for USB Interhace A device diver is a software program that makes a hardware device work Upgrading to a newer version of a device driver may improve the performance of your hardwa
8. Tour Windows P a i Windows Movie Maker All Programs gt My Documents 2 My Recent Documents ae My Pictures My Music A OFF fo Turn OFF Z omputer Chapter 11 Appendix 87 If your menu looks similar to the following picture click on the visible Control Panel item 88 5 Within the Control Panel window there Is a System icon For Windows XP users you may need to Switch to Classic View to locate the System icon quickly Start 4 LogTag Analyzer User Guide If your menu looks similar to the following picture the Control Panel item is located within the Settings menu item a windows Update Programs d Documents d Control Panel Network and Dial up Connections Printers A Taskbar amp Start Menu open the System icon once you have located it Chapter 11 Appendix 89 6 If your system properties looks similar to the following picture click the Hardware tab followed by the Device Manager button to open a view of the devices that have and have not been successfully installed on the computer System Properties System Restore Automatic Updates Remote General Computer Name Hardware Advanced Add Hardware Wizard lt lt J The Add Hardware Wizard helps you install hardware Add Hardware Wizard Device Manager The Device Manager lists all the hardware devices installed on your computer Use the Device Manager to change the properties of any
9. e Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing Continue Anyway
10. e Next gt button to continue Found Mew Hardware Wizard Install Hardware Device Drivers A device diver is a software program that enables a hardware device to work with an operating system This wizard will complete the installation for this device oy USB Interface A device driver is a software program that makes a hardware device work Windows needs driver files for your new device To locate driver files and complete the Installation click Nest what do vou want the wizard to do f Search for a suitable driver for my device recommended a a a a E C Display a list of the known drivers for this device so that can choose a specific driver lt Back Cancel Chapter 11 Appendix 101 6 Ensure the Specify a location option is selected and click the Next gt button to continue It is best that the Specify a location option is the only one selected for the installation of the USB Interface Cradle driver files Found Mew Hardware Wizard Locate Driver Files Where do you want Windows to search for driver tes Search for driver files for the following hardware device oy USB Interface The wizard searches for suitable drivers in ite driver database on your computer and in any of the following optional search locations that you specify To start the search click Nest IF you are searching on a floppy disk or CO AOM drive Insert the floppy disk or CO before clicking Next Uptional
11. ged into any USB hub that may be connected to the computer Wait for at least 5 seconds Plug the USB Interface Cradle s into the appropriate USB socket on the computer and or USB hub that is connected to the computer This should install and start the USB driver for the USB Interface Cradle s If the drivers do not successfully start you may need to reinstall the USB driver files which is described subsequently If the computer is using Windows 98 or Windows Me as Open the Device Manager as described previously Select each USB Interface entry displayed one at a time and then click the Remove button Unplug all USB Interface Cradles that are plugged into the computer and or are plugged into any USB hub that may be connected to the computer Wait for at least 5 seconds Plug the USB Interface Cradle s into the appropriate USB socket on the computer and or USB hub that is connected to the computer This should install and start the USB driver for the USB Interface Cradle s If the drivers do not successfully start you may need to reinstall the USB driver files which is described subsequently If the USB device driver files did not install correctly you may either reinstall the software Or Manually install the USB driver files The USB drivers where first released with the LogTag Analyzer software version 1 0 Release 74 If you have a version of the software prior to this get a copy of the latest version of the LogTag
12. mouse pointing device click the right button to display the popup context menu which will be similar to the following picture A Device Manager O x Action View IDE ATASATAPI controllers Fae Keyboards E Mice and other pointing devices El Modems El Monitors Network adapters Ely Other devices H ay Parts fi EENE Sound oz System Scan For hardware changes Unive TTT Disable Uninstall E 2 Select the Properties option using the left button on the mouse 3 From the USB Interface Properties window that will appear similar to the following picture click the Reinstall Driver button USB Interface Properties 7 x General Driver USB Interface Device tupe Other devices Manufacturer Unknown Location USB Interface Device status This device is not configured correctly Code 1 To reinstall the drivers for this device click Reinstall Driver Le Reinstall Driver Device usage Close Cancel 100 LogTag Analyzer User Guide 4 The will device driver wizard will appear similar to the following picture click the Next gt button to continue Upgrade Device Driver Wizard Welcome to the Upgrade Device Driver Wizard This wizard helps You upgrade a device driver for 4 hardware device To continue click Next 5 Ensure the Search for a suitable driver for my device recommended option is selected and click th
13. ogo testing to werty its compatibility with Windows esP Lell me why this testing is important Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing Continue Anyway 94 LogTag Analyzer User Guide Manual USB driver installation on Windows XP To manually reinstall the USB driver files for Windows XP computers open the Device Manager The Device Manager can be started by opening the System icon located in the Windows Control Panel selecting the Hardware tab in the System Properties window and then click the Device Manager button System Properties Sistem Restore Automatic Updates Remote General Computer Mame Hardware i Advanced Add Hardware Wizard k The Add Hardware Wizard helps you install hardware A Add Hardware Wizard Device Manager The Device Manager lists all the hardware devices installed on your computer Use the Device Manager to change the properties of any device Hardware Profiles So Hardware profiles provide a way for you to set up and store ei different hardware configurations Hardware Profiles Chapter 11 Appendix 95 1 Using the mouse pointing device click the right button to display the popup context menu which will be
14. re device or add functionality 106 LogTag Analyzer User Guide 4 Ensure the Search for a better driver than the one your device is using now Recommended option is selected and click the Next gt button to continue Update Device Driver Wizard What do you want Windows to do amp Search for a better driver than the one your device is Using now Recommended Peer ere ee ere rrr rrere rer rre rer rrrrer rrr rere rr rre rrr rrr rrr rrr rrr rr rr reer rr rrr rrr rr rrr tri rrr rrr tree Display a list of all the drivers in a specific location 0 you can select the driver you want lt Back Cancel 5 When prompted for the location of the driver files enter the location of the installation of the software followed by the path to the USB driver files The default location for these driver files is C Program Files LogTag Recorders LogTag Analyser Drivers USB Interface 2 0 You may use the Browse button in the window that appears similar to the following picture to help you locate the appropriate folder Update Device Driver Wizard Windows will search for updated drivers in its driver database on your hard drive and in any of the following selected locations Click Next to start the search E Floppy disk drives l CO ROM drive Microsoft Windows Update M Specify a location C Program Files LogT ag Recorders LogT ag An lt Back Nest gt Cancel Chapter 11 Appendix 107 6 If yo
15. search locations M CO ROM drives M Specify a location Microsoft Windows Update lt Back Cancel 7 When prompted for the location of the driver files enter the location of the installation of the software followed by the path to the USB driver files The default location for these driver files is C Program Files LogTag Recorders LogTag Analyser Drivers USB Interface 2 0 You may use the Browse button in the window that appears similar to the following picture to help you locate the appropriate folder Found Mew Hardware Wizard i Inzert the manufacturer s installation disk into the drive selected and then click OF Cancel i Copy manufacturer s files from JE Programn Files LogT ag Recorders LogT ag Anal Browse 102 LogTag Analyzer User Guide 8 If you have chosen the correct folder that contains the driver files for the USB Interface Cradle you will see a window similar to the following picture Click the Next gt button to install the driver files Upgrade Device Driver Wizard Driver Files Search Results The wizard has finished searching for driver files for your hardware device The wizard found a diver for the following device oy USB Interface Windows found a diver that i a closer match for this device than your current driver To install the diver Windows found click Nest z Oc prograrn fles Slogtag recorders logtag analyserdrversusb interface 2
16. similar to the following picture Device Manager Siz Ed File Action View Help e m Eag H Mice and other pointing devices H A Modems a Monitors Network adapters Sie Other devices A Eee af Parta COM Update Driver aE Processors ea H D Sound vide o Uninstall E System dev Scan For hardware changes H Universal Se Properties Launches the Hardin 2 Select the Update Driver option using the left button on the mouse which will cause the device driver wizard to start similar to the following picture Ensure the Install from a list or specific location Advanced option and then click the Next gt button to continue Hardware Update Wizard Welcome to the Hardware Update Wizard This wizard helps you install software for USB Interface 9 If your hardware came with an installation CD lt or floppy disk insert it now Wi hat do wou want the wizard to do Install the software automatically Recommended Install from a list or specific location Advanced Click Next to continue Cancel 96 LogTag Analyzer User Guide 3 When prompted for the location of the driver files enter the location of the installation of the software followed by the path to the USB driver files The default location for these driver files is C Program Files LogTag Recorders LogTag Analyser Drivers USB Interface 2 0 You may use the Browse button in the window that appears
17. u have chosen the correct folder that contains the driver files for the USB Interface Cradle you will see a window similar to the following picture Click the Next gt button to install the driver files Update Device Driver Wizard Windows diver file search for the device USB Interhace Windows i now ready to install the best driver for this device Click Back to select a different driver or click Next to continue Location of driver CAPROGRA 1 LOGTAG 1SLOGTAG 2 DR 7 Once the driver files have been installed successfully you will see a window similar to the following picture You may now connect and start using your USB Interface Cradle s Update Device Driver Wizard USB Intertace Windows has finished installing an updated driver for your hardware device 4 Back i Cancel 108 LogTag Analyzer User Guide Note if you see a window similar to the following picture appear during the installation of the USB driver files you must click the Continue Anyway button for the USB driver files to successfully install Hardware Installation The software you are installing for this hardware Universal Serial Bus controllers has not passed Windows Logo testing to very its compatibility with Windows esP Tell me why this testing i important Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the futur
18. versal Serial Bus controllers has not passed Windows Logo testing to very its compatibility with Windows esP Lell me why this testing is important Continuing your installation of this software may impair or destabilize the correct operation of your system either immediately or in the future Microsoft strongly recommends that you stop this installation now and contact the hardware vendor for software that has passed Windows Logo testing Continue Anyway 98 LogTag Analyzer User Guide Manual USB driver installation on Windows 2000 To manually reinstall the USB driver files for Windows 2000 computers open the Device Manager The Device Manager can be started by opening the System icon located in the Windows Control Panel selecting the Hardware tab in the System Properties window and then click the Device Manager button 2 Xx Fi 5 E em Properties Hardware Wizard The Hardware wizard helps you install uninstall repair unplug eect and configure your hardware Hardware Wizard Device Manager The Device Manager lists all the hardware devices installed on your computer Use the Device Manager to change the properties of any device Driver Signing Device Manager Hardware Protiles ao Hardware profiles provide a way for you to set up and store different hardware configurations Hardware Protiles Chapter 11 Appendix 99 1 Using the
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