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TestNav 8 User Guide for PARCC

1. S Java Control Panel lo amp x General Java Security Advanced Debugging Java console Default Java for browsers Java Plug in Shortcut Creation JNLP File MIME Association JRE Auto Download Security General Er Mixed code sandboxed vs trusted security verification COs Cs fl GG 4 4 Disable verification not recommended Miscellaneous Cox acm 2 Aso Freeze Your Testing Environment TestNav 8 User Guide for PARCC 10 For maximum reliability performance and security during testing Pearson recommends that you make no changes to your testing systems during scheduled testing windows once you have certified that TestNav works in your environment For the best results this means that you should not make hardware changes or third party software updates or auto updates during an online testing administration Sometimes these are unavoidable such as when a Java update from Oracle is required before anything that requires Java will run If this happens and you have problems call support for assistance Reference This is information that is vital to some but which may not be of interest to or needed by all TestNav Error Codes Errors are listed in numerical order You may notice an occasional missing number in the list this is because not all numbers are used The numbers not only designate specific errors but number ranges are dedicated to sp
2. Your last item was not saved Please inform your test proctor that the test must close due to a connectivity error Incorrect seal code Please try again Unable to start Secure Browser This can be resolved by exiting the browser and starting again Please contact your proctor teacher for help This computer needs to have Internet Explorer 9 or higher installed in order to take this test Your test must close immediately Please see the test proctor for more information Unknown error trapped and logged Please inform your test proctor Java has not been installed on this machine and is required Please install Java and then refresh this browser page to log in The test cannot be taken on this device Please contact your test proctor for additional assistance Unable to communicate with the testing server Please contact your administrator Form and Form ID do not match Please inform your test proctor If the TestNav 8 application is on the device launch the application to take the test If the TestNav 8 application is not on the device contact your local technical support for assistance Contact Customer Support The entered seal code was invalid Either the student has the wrong information or something was typed incorrectly Check your seal code and verify that it is being entered correctly as you try again Close all browser windows and log in to the test If this does not resolve the
3. Try again If the second attempt is unsuccessful close TestNav Fix any network connectivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connections routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student can be resumed and log in Contact your local system or network administrator the testing server URL that was requested was not found 404 or there was an internal server error 500 during authentication This is usually the result of a network connectivity problem so you must verify the computer has a working network connection Try again If the second attempt is unsuccessful close TestNav Fix any network connectivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connections routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative appli
4. routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student can be resumed and log in Contact your local system or network administrator the network connection was either not found or the connection was lost during authentication This is usually the result of a network connectivity problem so you must verify the computer has a working network connection Try again If the second attempt is unsuccessful close TestNav Fix any network connectivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connections routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student can be resumed and log in TestNav 8 User Guide for PARCC 7022 7023 7024 Unable to communicate with the testing server Please contact your administrator Unable to communicate with the testing
5. a working network connection Try again If the second attempt is unsuccessful close TestNav Fix any network connectivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connections routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student can be resumed and log in Contact your local system or network administrator the transmission timed out during authentication This is usually the result of a network connectivity problem so you must verify the computer has a working network connection Try again If the second attempt is unsuccessful close TestNav Fix any network connectivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connections routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student ca
6. and used the proctor caching computer downloads and stores test data such as multimedia or test questions and then serves that data to individual test computers from within the local network Contact your Program Coordinator if you are not sure whether you should set up Proctor Caching software The software is configured differently for different systems e If you are using PearsonAccess please refer to the Configure TestNav section of the user guide posted on your website e If you are using Proctor Caching please refer to the Proctor Caching User Guide posted on your website Set Up Java on Testing Computers TestNav 8 User Guide for PARCC TestNav 8 opens a Java applet in order to run full screen which is required to prevent test takers from accessing other programs while testing on desktop and laptop computers If you are testing on an approved tablet using the TestNav app this does not apply To install Java and get it set up to work smoothly in your browser for testing follow these steps Install Java Go to the Java website at https www java com and follow the instructions there to download and install Java on your computer If Java is already installed check to make sure it is the most current release If not update Java Enable Java in Your Web Browser Follow the instructions on the Java website at https www java com en download help enable_browser xml to enable Java in your web browser Java Security W
7. login not received by the Pearson testing server will be lost Mobile Check the device for response file If you are unable to locate the file click Exit Test To locate the response file check the device on which TestNav application was last used Once located the student can log in Click Skip Upload to continue testing without loading a response file or when the student has not yet answered any questions Any responses from a previous login not received by the Pearson testing server will be lost TestNav 8 User Guide for PARCC 1006 1007 The status of the student is set to Resumed Upload and the saved response file s is corrupt The Resumed Upload status indicates that a student has exited the test abnormally If possible reload the Saved Response File that was saved when the student was in last TestNav session to retrieve all previously provided responses The status of the student is set to Resumed Upload and the saved response file s found in the designated response file location contains invalid data The Resumed Upload status indicates that a student has exited the test abnormally If possible reload the Saved Response File that was saved when the student was in last TestNav session to retrieve all previously provided responses Desktop OS Click Browse to locate a response file at a different location and then click Upload Response File to submit the responses to the testing server If
8. the response file is located on a computer or a network drive that is unavailable at this time click Exit Test After the student response file has been located and saved to a location that can be accessed from the student s testing machine the student can log in TestNav automatically will search for a response file If a file is not found this screen displays again You can browse for a response file and point to the location of the moved response file Student may need to be resumed before attempting to log in again To continue testing without loading a response file click Skip Upload Note that any responses from a previous login not received by the Pearson testing server will be lost Contact Customer Support if you are unsure whether to click Skip Upload If the student has not yet answered any questions click Skip Upload Mobile If the response file is located on another device click Exit Test After device is located the student can log in TestNav automatically will search for a response file If a file is not found the EWS will come back to this screen where you can exit and try from another device or click Skip Upload to continue testing on the device To continue testing without loading a response file click Skip Upload Note that any responses from a previous login not received by the Pearson testing server will be lost Contact Customer Support if you are unsure whether to click Skip Upload If the student has not yet ans
9. toll free at 1 888 493 9888 M F 6 A M to 8 P M Central Time and talk to one of our support specialists e Reach us via email at PARCC support pearson com Hardware and Software Requirements TestNav can be used with various operating systems and browsers on desktop and laptop computers as well as with a custom app on supported tablet devices See the http Awww pearsononlinetesting com TestNav 8 index html to find the full list of requirements for your TestNav release version Test Your Systems Check all your devices against stated requirements Perform this task before you move on to any other tasks See the System Check User Guide for TestNav 8 for information about testing TestNav 8 User Guide for PARCC e Your network to estimate testing capacity and to determine the optimal number of proctor caching computers e Every computer in a testing lab to verify they have supported operating systems browsers and Java versions installed Manually check that iPads and Chromebooks you will use for testing meet stated requirements See the http Awww pearsononlinetesting com TestNav 8 index html to find the full list of requirements for your TestNav release version Set Up Your Network and Testing Devices Complete the tasks in this section Adjust Your Firewall Settings If you are running a firewall on your network or on your individual testing devices open the required URLs and ports See the http Awww pearsononlinetesting c
10. 28 and 9061 e Added instructions for finding TestNav log files 3 24 2014 e Updated error code 3030 TestNav 8 User Guide for PARCC 3 6 2014 e Added reference to PearsonAccess Configure TestNav section in Set Up Proctor Caching and Set Response File Backup Locations sections e Reorganized the list of TestNav error codes to put the most common errors at the top of the list 2 20 2014 e Clarified that on supported mobile devices there is only one save file location e Added additional clarification to the error messages 1 15 2014 Removed the following sections e Email Settings e Wireless Network What is TestNav TestNav 8 is Pearson s newest test delivery platform for online testing It runs in the Cloud delivering tests via a web browser on desktop and laptop computers and a custom app on selected tablets It can deliver a wide range of item types and is QTI and APIP compliant The IMS Question amp Test Interoperability QTI specification enables the exchange of item test and results data between authoring tools item banks test constructional tools learning systems and assessment delivery systems The Accessible Portable Item Protocol APIP Standard provides assessment programs and question item developers with a data model for standardizing the interchange file format for digital test items Technical Support TestNav 8 If you have questions you may do one of the following e Call our Support Center
11. Internet Explorer disable the Accelerators feature See the TestNav Disabling Accelerators in Internet Explorer 9 10 11 technical bulletin for more information Then log back in Contact your local system or network administrator the network connection was either not found or the connection was lost during authentication This is usually the result of a network connectivity problem so you must verify the computer has a working network connection Try again If the second attempt is unsuccessful close TestNav Fix any network connectivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connections routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student can be resumed and log in TestNav 8 User Guide for PARCC 5022 5023 5024 Unable to communicate with the testing server Please contact your administrator Unable to communicate with the testing server Please contact your administrator Unable to communicate with the testing server Please contact your administrator 20 Contact your local system or network administrator the testing server
12. TestNav 8 User Guide for PARCC Copyright 2014 Pearson Education Inc Published May 13 2014 TestNav 8 User Guide for PARCC TestNav 8 User Guide for PARCC Revision History What is TestNav Technical Support TestNav 8 Hardware and Software Requirements Test Your Systems Set Up Your Network and Testing Devices e Adjust Your Firewall Settings Disable Unnecessary Applications and Processes Adjust Your Proxy Server and Content Filter Settings Disable Pop Up Blockers Set Up and Understand the Early Warning System e Overview e Situations that Trigger the EWS e Set Response File Backup Locations e Retrieving SRF and Log Files e TestNav Folder Name and Location e TestNav Log File Location e Recovering From Problems e Set Up Proctor Caching e Set Up Java on Testing Computers e Install Java e Enable Java in Your Web Browser e Java Security Warnings e Eliminate the Java Prompt when Testing e Freeze Your Testing Environment e Reference e TestNav Error Codes Revision History Date Revisions 5 13 2014 e Updated error code 3011 with additional information e Added information about Early Warning System e Added information on Error Codes page about which parts of the system each set of codes applies to 4 4 2014 Updated error code list by putting the entire list in numerical order updating many of the messages for clarity e Added or updated these error numbers 2002 2003 2004 2005 2006 2007 2008 3046 3047 3048 50
13. URL that was requested was not found 404 or there was an internal server error 500 during authentication This is usually the result of a network connectivity problem so you must verify the computer has a working network connection Try again If the second attempt is unsuccessful close TestNav Fix any network connectivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connections routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student can be resumed and log in Contact your local system or network administrator there was a parser error bad data was sent from the application to the engine or from the engine to the server during authentication The user s login information was sent to the server but either it or the response was empty malformed or corrupted This is usually the result of a network connectivity problem so you must verify the computer has a working network connection Try again If the second attempt is unsuccessful close TestNav Fix any network connectivity issues found Check that the testing machine is connected to the school s network C
14. arnings You may receive a security warning like this one when you run TestNav If you do select Don t Block The content is safe Block potentially unsafe components from being run Application smga Java has discovered application components that could indicate a security concern Contact the application vendor to ensure that it has not been tampered with y The application contains both signed and unsigned code More information You will receive a warning like this one When you do select Run otherwise TestNav will not open TestNav 8 User Guide for PARCC Do you want to run this application Name um 8 Publisher Pearson E EE From e L I This application will run with unrestricted access which may put your computer and personal information at risk Run this application only if you trust the publisher Do not show this again for apps from the publisher and location above i More Information Eliminate the Java Prompt when Testing By default Java will ask permission to run TestNav 8 every time it is started To stop this behavior and instead launch tests immediately change a setting in the Java Control Panel 1 Find the Java Control Panel and open it e In Windows look for Java in the Control Panel e In Mac OS X look for Java in System Preferences 2 Select the Advanced tab 3 Change the setting shown to Enable hide warning and run with protections
15. av does not support Internet Explorer 10 on Windows Vista Please use Firefox 14 or Chrome 20 TestNav does not support Internet Explorer 9 on Windows 8 Please use Firefox 14 Chrome 20 or Internet Explorer 10 The student test session has been terminated The test administrator must resume the student s test You must enable pop ups for TestNav to function correctly Restart the browser after enabling pop ups before attempting to execute the test again Contact Customer Support Close the browser and log in to the test Contact Customer Support You should use a supported browser Refer to the TestNav 8 Hardware and Software system requirements You should use a supported browser Refer to the TestNav 8 Hardware and Software system requirements You should use a supported browser Refer to the TestNav 8 Hardware and Software system requirements You should use a supported browser Refer to the TestNav 8 Hardware and Software system requirements You should use a supported browser Refer to the TestNav 8 Hardware and Software system requirements TestNav 8 User Guide for PARCC 3039 3040 3041 3042 3043 3044 3045 3046 3047 3048 5021 In order to take the test with Firefox this computer must have Firefox 14 or higher installed In order to take the test with Safari this computer must have Safari 5 or higher installed This device size is not supported You cannot take
16. been a problem loading this item Please contact your administrator Unable to communicate with the testing server Please contact your administrator 23 Contact your local system or network administrator the transmission timed out during authentication This is usually the result of a network connectivity problem so you must verify the computer has a working network connection Try again If the second attempt is unsuccessful close TestNav Fix any network connectivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connections routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student can be resumed and log in Contact your local system or network administrator the transmission aborted during authentication This is usually the result of a network connectivity problem so you must verify the computer has a working network connection Try again If the second attempt is unsuccessful close TestNav Fix any network connectivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connections
17. ble EWS will display a message and test delivery will not continue e Responses are saved locally to the SRF s whenever the student navigates away from an item in TestNav e Periodically responses saved in the SRF are sent to the testing server e Once test delivery has begun as long as responses can be written to at least one location OR are successfully submitted to Pearson with every save testing will not be interrupted for response save or send failures unless there is a failure at the end of the test Such as if the student attempts to exit the test and TestNav encounters a problem sending the responses to Pearson If that happens then EWS will display a message e f responses cannot be written and cannot be sent both failing at the same time at any point during test delivery EWS will display a message 4 TestNav restarts and a response file is requested or identified e fa response file is found in a save location and it is appropriate to the student and test it will be loaded silently and EWS will not display a message of any kind e However if the examinee is in Resume Upload status which is a status in which TestNav explicitly expects a response file but no response file is found EWS will display a message Set Response File Backup Locations For Windows and Mac OS X computers the default location for this file is the Pearson folder in the user s home directory and may be configured on TestNav releases 8 0 4 and great
18. cation and reset if needed Then the student can be resumed and log in TestNav 8 User Guide for PARCC 8023 8024 8025 Unable to communicate with the testing server Please contact your administrator Unable to communicate with the testing server Please contact your administrator There has been a problem loading this item Please contact your administrator 26 Contact your local system or network administrator there was a parser error bad data was sent from the application to the engine or from the engine to the server during authentication The user s login information was sent to the server but either it or the response was empty malformed or corrupted This is usually the result of a network connectivity problem so you must verify the computer has a working network connection Try again If the second attempt is unsuccessful close TestNav Fix any network connectivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connections routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student can be resumed and log in Contact your local
19. cation must resume the student s test attempted to become the active window which may compromise the security of this test TestNav has been shut down You may need assistance from your test monitor to restart the test TestNav has detected The student test session has been terminated The test administrator that Guided Access has must resume the student s test been turned off TestNav has been shut down You may need assistance from your test monitor to restart the test TestNav 8 User Guide for PARCC 3007 3008 3009 3010 3011 3012 3013 3014 3015 3016 Unable to communicate with the testing server Please contact your administrator Unable to communicate with the testing server Please contact your administrator Unable to communicate with the testing server Please contact your administrator Unable to communicate with the testing server Please contact your administrator There has been a problem loading this item possible because of a network connection issue or a Java failure Please contact your administrator Your login information is not recognized Please try again Unable to communicate with the testing server Please contact your administrator You cannot take this test on your browser In order to take this test you must install the app Unable to communicate with the testing server Please contact your administrator Your login information i
20. closes TestNav the student remains in Active testing status After the connection is restored the student can log in TestNav will automatically search for and submit the response file TestNav 8 User Guide for PARCC 1005 The student s status is set to Resumed Upload but no file was found in the designated response file location The Resumed Upload status indicates that a student has exited the test abnormally If possible reload the Saved Response File that was saved when the student was last in the TestNav session to retrieve all previously provided responses Desktop OS Click Browse to locate the response file and then click Upload Response File to submit the responses to the testing server If the response file is located on a computer or a network drive that is unavailable at this time click Exit Test After the student response file has been located and saved to a location that can be accessed from the student s testing machine the student can log in TestNav automatically will search for a response file If the file is not found the EWS will come back to this screen Click Browse for a response file and point to the location of the moved response file and upload The student may need to be resumed before attempting to log in again If the student has not yet answered any questions click Skip Upload If you continue testing without loading a response file and click Skip Upload any responses from a previous
21. correctly Check your information and verify it is being entered correctly as you try again The requested item does not exist for this test Contact your local system or network administrator and provide the log files and a description of what the user was doing when the error occurred The requested item does not exist for this test Contact your local system or network administrator and provide the log files and a description of what the user was doing when the error occurred The requested item does not exist for this test Contact your local system or network administrator and provide the log files and a description of what the user was doing when the error occurred The requested item does not exist for this test Contact your local system or network administrator and provide the log files and a description of what the user was doing when the error occurred The requested item does not exist for this test Contact your local system or network administrator and provide the log files and a description of what the user was doing when the error occurred Tell the proctor about the problem Contact your local system or network administrator the responses have been saved but the completion status can not be communicated This is usually the result of a network connectivity problem so you must verify the computer has a working network connection Try again If the second attempt is unsuccessful close TestNav Fix any network connec
22. e the log files and a description of what the user was doing when the error occurred The requested item does not exist for this test Contact your local system or network administrator and provide the log files and a description of what the user was doing when the error occurred There was a rendering error in a JSON string Contact your local system or network administrator and provide the log files and a description of what the user was doing when the error occurred The proctor must mark the test resumed in the administrative application TestNav 8 User Guide for PARCC 9054 9055 9056 9057 9058 9059 9060 9061 Your login information is no longer valid This may have occurred if you are returning to a test in the same session or if your login has been used to access this test from another computer Your test assignment must be resumed before you can log back in Please contact the proctor Your test must close immediately Please see the test proctor for more information Your test must close immediately Please see the test proctor for more information Your test must close immediately Please see the test proctor for more information The username or password you entered is incorrect The username or password you entered is incorrect Your login information is not recognized Please try again There is a problem retrieving test information 32 The proctor must mark the test
23. ecific parts of the overall system Errors in the e 1000s are used for Early Warning System messages see also Set Up and Understand the Early Warning System 2000s and 3000s are used for application error messages 4000s are not currently used 5000s are used for authentication errors 6000s are used for errors relating to program state and related network communication issues 7000s are used for errors relating to program navigation and related network communication issues 8000s and 9000s are used for errors relating to communication with the Pearson server Message Description What Do I Do Now 1001 Students are instructed to Follow the on screen instructions notify their test administrator when this message appears This is likely occurring because of connectivity issues 1002 Students are instructed to Follow the on screen instructions notify their test administrator when this message appears This is likely occurring because the designated save location is not writable or due to the inability to save a Saved Response File after test content has been viewed TestNav 8 User Guide for PARCC 1003 1004 The designated location for saving a response file as a backup in case of network interruption is not writable and TestNav is unable to connect to the servers or the Saved Response File cannot be saved after the test content has been viewed This message is displayed when all of the below are true The stud
24. ed and the student is logged back into the test the responses are uploaded to the Pearson server automatically and the SRF is erased TestNav 8 User Guide for PARCC Situations that Trigger the EWS When the EWS detects a potential problem with the designated save location instructions are displayed on screen These messages are described in the list of TestNav Error Codes where errors in the 1000s are all EWS related When EWS messages appear they state the problem and give information about what to do The EWS will be triggered when circumstances like the following occur 1 TestNav determines that the EWS response file save location is invalid This can happen for two reasons and in each case a message will be displayed on the screen e During test start up EWS will display a message if a saved response file or files SRF cannot be accessed or if Pearson s server cannot be accessed e Once the test is in progress EWS will display a message if SRF s cannot be accessed AND Pearson s server cannot be accessed 2 TestNav is unable to download test content e EWS will display a message if content is not available after attempting to download it 3 times when the examinee navigates to it 3 TestNav is unable to save responses locally AND OR to upload student responses e SRF locations are validated when the student logs in as long as at least one location is valid at log in testing can begin If no response file locations are writea
25. ent has visited one or more items 1 The Saved Response File cannot be saved to any of the designated locations 2 TestNav is unable to successfully send responses to Pearson 3 The test has not yet been exited or submitted Click Exit Test and contact your local technical support to determine why the save locations are not working and there is a loss of connectivity Resume the student or contact your school assessment coordinator to resume the student The student should log in and continue testing Desktop OS Check to see if the student s machine is connected to the school network by verifying the Ethernet cable is still plugged into the wall and computer Also verify if a wireless router has been disconnected or has been accidentally shut off Click Retry to check whether the connection is restored If you believe the connection may be restored click Retry again If you have clicked Retry and the connection with the testing server is not restored click Exit Test When the student closes TestNav the student remains in Active testing status After the connection is restored the student can log in TestNav will automatically search for and submit the response file Mobile Click Retry to check whether the connection is restored If you believe the connection may be restored click Retry again If you have clicked Retry and the connection with the testing server is not restored click Exit Test When the student
26. er You can also set multiple locations on these devices Multiple locations allow you to have the SRF saved both on the local device and on a network drive This is useful for those times when testing problems force a test to be stopped and when it subsequently may not be able to be completed on the exact same device TestNav is then able to find the SRF on the network drive However multiple locations and custom locations are only available on Windows and Mac On supported mobile devices like iPads and Chromebooks there is only one save file location This is a limitation of these devices and can make it more difficult to use anything other than the exact same device that the SRF was saved on to resume a test that was stopped without all responses being written to the Pearson server The default TestNav 8 User Guide for PARCC location varies by operating system and is not customizable No action is needed by the user to set up EWS on these devices The software is configured differently for different systems e If you are using PearsonAccess please refer to the Configure TestNav section of the user guide posted on your website Retrieving SRF and Log Files SRF and log files are stored in different places depending on the operating system and platform This section describes where to find and how to retrieve them for each supported platform TestNav Folder Name and Location TestNav creates a Pearson directory in the home directory of
27. ess the test extended inactivity or network connections can cause this Contact your local system administrator TestNav can t function because it is unable to write necessary files to the local system This is because the operating system is keeping the browser in a sort of quarantine sandbox Some operating systems do this to applications that can be used to cause system instability or other harm Select a new location for student responses to be saved If that does not work view the student s responses and save or print a record of the files so that the responses can be reentered after you close TestNav and retake the test using a different machine Contact your local system administrator and show them the message Contact your local system administrator and show them the message TestNav 8 User Guide for PARCC 6021 6022 6023 Unable to communicate with the testing server Please contact your administrator Unable to communicate with the testing server Please contact your administrator Unable to communicate with the testing server Please contact your administrator 22 Contact your local system or network administrator the network connection was either not found or the connection was lost during authentication This is usually the result of a network connectivity problem so you must verify the computer has a working network connection Try again If the second attempt is unsuccessful close TestNav Fi
28. heck ethernet cables or wireless connections routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student can be resumed and log in Contact your local system or network administrator the transmission timed out during authentication This is usually the result of a network connectivity problem so you must verify the computer has a working network connection Try again If the second attempt is unsuccessful close TestNav Fix any network connectivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connections routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student can be resumed and log in TestNav 8 User Guide for PARCC 5025 5026 5027 6000 6001 There has been a problem loading this item Please contact your administrator Invalid login token P
29. in Contact your local system or network administrator there was a parser error bad data was sent from the application to the engine or from the engine to the server when saving or retrieving state This is usually the result of a network connectivity problem Contact your local system or network administrator there was a parser error bad data was sent from the application to the engine or from the engine to the server during authentication The user s login information was sent to the server but either it or the response was empty malformed or corrupted This is usually the result of a network connectivity problem so you must verify the computer has a working network connection Try again If the second attempt is unsuccessful close TestNav Fix any network connectivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connections routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student can be resumed and log in TestNav 8 User Guide for PARCC 6024 6025 7021 Unable to communicate with the testing server Please contact your administrator There has
30. ions routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student can be resumed and log in Contact your local system or network administrator a network connection could not be established This is usually the result of a network connectivity problem so you must verify the computer has a working network connection Try again If the second attempt is unsuccessful close TestNav Fix any network connectivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connections routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student can be resumed and log in Upgrade Java on your machine Download and install the latest version of the app Contact your local system or network administrator a required file has been changed The entered username or associated password was inva
31. issue contact Customer Support You should use a supported browser Refer to the TestNav 8 Hardware and Software system requirements Contact Customer Support Contact Customer Support Contact your local technical support for assistance with installing Java You should use a supported operating system Refer to the TestNav 8 Hardware and Software system requirements TestNav was not able to contact the testing server Contact Customer Support Contact Customer Support TestNav 8 User Guide for PARCC 3029 3030 3031 3032 3033 3034 3035 3036 3037 3038 Test window has exited fullscreen mode Test aborted Please ask your proctor for assistance Pop ups are currently blocked for this site Please enable pop ups for TestNav to function correctly and refresh your browser There was an error launching the Java applet Please ask your proctor for assistance Please refresh your browser after enabling pop ups Your test must close immediately Please contact your administrator In order to take the test using the Chrome browser this computer must have Chrome 20 or higher installed TestNav does not support Safari on Windows Please use Firefox 14 Chrome 20 or Internet Explorer 10 If you are using Windows XP IE is not supported but you may use Firefox and Chrome TestNav does not support Internet Explorer on Windows XP Please use Firefox 14 or Chrome 20 TestN
32. k connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student can be resumed and log in TestNav 8 User Guide for PARCC 8026 8027 8028 8029 8030 9020 Unable to connect to the proctor caching computer Please contact your administrator The testing server cannot be reached Please verify your internet connection and then choose Retry or close the app and try again later The java applet is unable to load This can occur when Oracle disables an existing version of Java because a new version has been released that contains critical fixes Please upgrade to the latest version of Java The installed app is out of date and needs to be updated in order to use TestNav on this device A required file has been changed and the test cannot start Please contact your administrator The username or password you entered is incorrect Contact your local system or network administrator the connection to the proctor caching server could not be established This is usually the result of a network connectivity problem so you must verify the computer has a working network connection Try again If the second attempt is unsuccessful close TestNav Fix any network connectivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connect
33. lease try again TestNav is unable to write to the local drive due to browser security settings Testing cannot continue Wrong response was being saved to this item The test will be closed Contact your administrator Wrong response was being saved to this item The test will be closed Contact your administrator 21 Contact your local system or network administrator the transmission aborted during authentication This is usually the result of a network connectivity problem so you must verify the computer has a working network connection Try again If the second attempt is unsuccessful close TestNav Fix any network connectivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connections routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student can be resumed and log in Logout and log back in Autologin using an authentication token has failed because the token has expired or is otherwise invalid or not recognized The authentication token is requested from TestNav by the customer site and must be used within five minutes to allow the examinee to acc
34. lid Either the student has the wrong information or something was typed incorrectly Check your information and verify it is being entered correctly as you try again 27 TestNav 8 User Guide for PARCC 9021 9022 9023 9024 9025 9026 9027 9028 9029 9030 Your login information is not recognized Please try again Unable to refresh available tests Unable to refresh available tests The username or password you entered is incorrect This test has been completed and may not be taken again This test must be resumed by the proctor to allow it to be taken again Unable to start test Please close this window and try again Your login information is not recognized Please try again Your login information is not recognized Please try again Your login information is no longer valid This may have occurred if you are returning to a test in the same session or if your login has been used to access this test from another computer Your test assignment must be resumed before you can log back in Please contact the proctor 28 The entered username or associated password was invalid Either the student has the wrong information or something was typed incorrectly Check your information and verify it is being entered correctly as you try again Your session is not active Login again There was an error retrieving the information from the server Try again Logoff and login agai
35. n 9 1 or later 3 Select iPad from the Devices section of iTunes TestNav 8 User Guide for PARCC 4 Click the Apps tab and then scroll down to the bottom of the page View the list of apps currently installed on the iPad under File Sharing 5 Select the TestNav App A list of TestNav log files is displayed under TestNav Documents 6 Select and open the log file you wish to view You can also save the log file as needed Finding log files on a Chromebook Launch the TestNav app Focus your cursor in the username or password field Press lt ctrl gt lt shft gt z and the File Viewer box will appear If the File Viewer does not display click on the window and then press lt ctrl gt lt shft gt z again Plug in your USB memory stick Click the download button next to the log file s you wish to download When the window opens select the USB memory stick and click Save NOORWN Recovering From Problems When a student logs in to resume a test TestNav checks the designated response file location s to determine whether a saved response file SRF exists by looking for a file with an extension of srf or SRF If the student is resuming the test on the same computer or device that was used originally this is what to expect e If an SRF is found the file will be loaded and the student can continue testing f more than one file is found such as one in a primary and another in a secondary save location then the
36. n be resumed and log in TestNav 8 User Guide for PARCC 7025 8021 8022 There has been a problem loading this item Please contact your administrator Unable to communicate with the testing server Please contact your administrator Unable to communicate with the testing server Please contact your administrator 25 Contact your local system or network administrator the transmission aborted during authentication This is usually the result of a network connectivity problem so you must verify the computer has a working network connection Try again If the second attempt is unsuccessful close TestNav Fix any network connectivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connections routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student can be resumed and log in Contact your local system or network administrator the network connection was either not found or the connection was lost during authentication This is usually the result of a network connectivity problem so you must verify the computer has a working network connection
37. n if it continues The entered username or associated password was invalid Either the student has the wrong information or something was typed incorrectly Check your information and verify it is being entered correctly as you try again Completed tests can not be logged into again The proctor must mark the test resumed in the administrative application The testing window for this test is not currently active Try again when the window is active The entered username or associated password was invalid Either the student has the wrong information or something was typed incorrectly Check your information and verify it is being entered correctly as you try again The entered username or associated password was invalid Either the student has the wrong information or something was typed incorrectly Check your information and verify it is being entered correctly as you try again The proctor must mark the test resumed in the administrative application TestNav 8 User Guide for PARCC 9031 9032 9033 9034 9035 9036 9037 There has been a problem loading this item Please contact your administrator Unable to login with this userid Unable to communicate with the testing server Please contact your administrator Your login information is not recognized Please try again There has been a problem loading this item Please contact your administrator The username or password you entered i
38. navigate away from the page while doing so Try to navigate again TestNav 8 User Guide for PARCC 15 2003 2004 2005 2008 2009 2010 3000 3001 3002 3003 3004 3005 3006 This error message is Contact Customer Support used to log information in the log file It should never be seen by end users A test item is missing Contact Customer Support required information Not used Time for this test has The timer has run out for this test expired Your test will be submitted A tool has failed to load Contact Customer Support Please try again We have detected an You should ensure this computer passes System Check error in your test Please have your administer contact customer support before continuing Required module has You should ensure this computer passes System Check failed to load tem Controller has failed Some part of TestNav did not run correctly to load Try running System Check or contact Customer Support This device needs to You should use a supported operating system Refer to the TestNav 8 have iOS version 6 or Hardware and Software system requirements higher installed in order to take the test Unable to communicate TestNav was not able to contact the testing server with the testing server Contact Customer Support Please contact your administrator TestNav has detected The student test session has been terminated The test administrator that another appli
39. nt s responses to a local encrypted backup file called a TestNav 8 User Guide for PARCC saved response file SRF when TestNav is unable to communicate with the Pearson server This allows the student to either continue testing or exit the system without losing data Overview TestNav is designed to tolerate interruptions in Internet service and to safeguard against lost or inaccurate student response data The TestNav EWS is integrated functionality that gives TestNav a high degree of fault tolerance and provides additional fail safes in the event of unexpected network disruptions during online testing When the network is functioning normally TestNav saves the student responses to the SRF and then sends student responses to the Pearson testing server periodically while the student is still testing If a student s testing computer or device is unable to transmit responses to the Pearson server during a test for example due to public internet slowdowns outages or other network issues EWS saves the student s responses to the SRF This activity occurs in the background while TestNav continues to deliver test questions to the student and save the student s responses preventing an interruption in testing EWS allows the student to either continue testing even after an interruption or exit and resume testing at a later time with all their previous answer data preserved and ready for submission When the network connection is re establish
40. og back in Please contact the proctor 31 Tell the proctor about the problem Contact your local system or network administrator the responses have been saved but the completion status can not be communicated This is usually the result of a network connectivity problem so you must verify the computer has a working network connection Try again If the second attempt is unsuccessful close TestNav Fix any network connectivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connections routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student can be resumed and log in The requested item does not exist for this test Contact your local system or network administrator and provide the log files and a description of what the user was doing when the error occurred The requested item does not exist for this test Contact your local system or network administrator and provide the log files and a description of what the user was doing when the error occurred The requested item does not exist for this test Contact your local system or network administrator and provid
41. om TestNav 8 index html to find the full list of requirements for your TestNav release version Disable Unnecessary Applications and Processes To ensure maximum reliability performance and security during testing we strongly recommend that only those applications and processes needed for online testing be running on test delivery workstations before TestNav is launched The TestNav delivery engine does not permit access to other desktop applications including applications that may be launched automatically without terminating the test Configure common applications like these to NOT launch during testing sessions Anti virus software performing automatic updates Power management software on laptops warning of low battery levels Screen savers E mail with auto message notification Calendar applications with notifications such as Google Calendar Pop up blockers Adjust Your Proxy Server and Content Filter Settings If you are running a proxy server or content filter on your network or on your individual testing devices open the required URLs and ports See the http Awww pearsononlinetesting com TestNav 8 index html to find the full list of requirements for your TestNav release version Disable Pop Up Blockers If you are testing on desktop or laptop computers via a web browser disable any pop up blockers that may be running Set Up and Understand the Early Warning System The TestNav Early Warning System EWS saves the stude
42. one with the newest time stamp will be used e If no file is found and the student is in Resume status in the system the test taker will continue with the test from where they left off according to the last item uploaded to Pearson e If no file is found but the student is assigned Resume Upload status in the system EWS will display a message It is recommended that tests be resumed on the same computer or device whenever possible However if the EWS saved a student s response file but the student must resume the test on a different device there is a way to use the SRF from the original device on the new device To do so the file must be moved from the original device to the new device and the student must be marked Resume Upload by the proctor This could be done by saving the file to a shared location by transferring it using a USB thumb drive or any other method you prefer Once the file is moved and Resume Upload status has been applied to the student when TestNav is launched on the new device and the student logs in the system will look in the default location for the SRF on the new device When it is not found an on screen message will direct you to browse for the file so that it can be retrieved Once the file is found by TestNav it will automatically be uploaded to the testing server Set Up Proctor Caching For faster page load and efficient test taking we recommend that you use the Proctor Caching software When configured
43. resumed in the administrative application The proctor must check the test status in the administrative application as the current status is not valid for continuing the test Contact your local system or network administrator This is usually the result of a problem with network security secure data is being requested via an insecure call Contact your local system or network administrator This is usually the result of a problem with network security insecure data is being requested via a secure call The entered username or associated password was invalid Either the student has the wrong information or something was typed incorrectly Check your information and verify it is being entered correctly as you try again The entered username or associated password was invalid Either the student has the wrong information or something was typed incorrectly Check your information and verify it is being entered correctly as you try again The entered username or associated password was invalid Either the student has the wrong information or something was typed incorrectly Check your information and verify it is being entered correctly as you try again There was a problem retrieving the test state so the test cannot continue Contact Customer Support
44. ror occurred TestNav 8 User Guide for PARCC 9038 9039 9040 9041 9042 9043 9044 9045 9046 The username or password you entered is incorrect There has been a problem loading this item Please contact your administrator The username or password you entered is incorrect There has been a problem loading this item Please contact your administrator There has been a problem loading this item Please contact your administrator There has been a problem loading this item Please contact your administrator There has been a problem loading this item Please contact your administrator There has been a problem loading this item Please contact your administrator Your test items have been saved but the test can t be marked as complete due to a connectivity error Please inform your test proctor that the test must close 30 The entered username or associated password was invalid Either the student has the wrong information or something was typed incorrectly Check your information and verify it is being entered correctly as you try again The requested item does not exist for this test Contact your local system or network administrator and provide the log files and a description of what the user was doing when the error occurred The entered username or associated password was invalid Either the student has the wrong information or something was typed in
45. s incorrect There has been a problem loading this item Please contact your administrator 29 Contact your local system or network administrator an item could not be retrieved from the content server or the proctor caching computer This is usually the result of a network connectivity problem so you must verify the computer has a working network connection Try again If the second attempt is unsuccessful close TestNav Fix any network connectivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connections routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student can be resumed and log in The entered username or associated password was invalid Either the student has the wrong information or something was typed incorrectly Check your information and verify it is being entered correctly as you try again Contact your local system or network administrator the internal test state could not be retrieved from the content server or the proctor caching computer This is usually the result of a network connectivity problem so you must verify the computer ha
46. s no longer valid This may have occurred if you are returning to a test in the same session or if your login has been used to access this test from another computer Your test assignment must be resumed before you can log back in TestNav was not able to contact the testing server Contact Customer Support TestNav was not able to contact the testing server Contact Customer Support TestNav was not able to contact the testing server Contact Customer Support TestNav was not able to contact the testing server Contact Customer Support Contact Customer Support The entered username or associated password was invalid Either the student has the wrong information or something was typed incorrectly Check your information and verify it is being entered correctly as you try again TestNav was not able to contact the testing server Contact Customer Support If the TestNav 8 app is on the device launch the application to take the test If the TestNav 8 application is not on the device contact your local technical support for assistance TestNav was not able to contact the testing server Contact Customer Support The student cannot log in The test administrator must resume the student s test TestNav 8 User Guide for PARCC 3017 3018 3019 3021 3022 3023 3024 3025 3026 3027 3028 You cannot take this test with your browser In order to take this test you must use the TestNav 8 App
47. s a working network connection Try again If the second attempt is unsuccessful close TestNav Fix any network connectivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connections routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student can be resumed and log in The entered username or associated password was invalid Either the student has the wrong information or something was typed incorrectly Check your information and verify it is being entered correctly as you try again The requested item does not exist for this test Contact your local system or network administrator and provide the log files and a description of what the user was doing when the error occurred The entered username or associated password was invalid Either the student has the wrong information or something was typed incorrectly Check your information and verify it is being entered correctly as you try again The requested item does not exist for this test Contact your local system or network administrator and provide the log files and a description of what the user was doing when the er
48. server Please contact your administrator Unable to communicate with the testing server Please contact your administrator 24 Contact your local system or network administrator the testing server URL that was requested was not found 404 or there was an internal server error 500 during authentication This is usually the result of a network connectivity problem so you must verify the computer has a working network connection Try again If the second attempt is unsuccessful close TestNav Fix any network connectivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connections routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student can be resumed and log in Contact your local system or network administrator there was a parser error bad data was sent from the application to the engine or from the engine to the server during authentication The user s login information was sent to the server but either it or the response was empty malformed or corrupted This is usually the result of a network connectivity problem so you must verify the computer has
49. system or network administrator the transmission timed out during authentication This is usually the result of a network connectivity problem so you must verify the computer has a working network connection Try again If the second attempt is unsuccessful close TestNav Fix any network connectivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connections routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student can be resumed and log in Contact your local system or network administrator the transmission aborted during authentication This is usually the result of a network connectivity problem so you must verify the computer has a working network connection Try again If the second attempt is unsuccessful close TestNav Fix any network connectivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connections routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working networ
50. the test with this operating system You must be in Kiosk mode in order to take this test You must be in Single App mode in order to take this test This computer needs to have OS X 10 5 or higher installed in order to take this test The TI calculator can only be used in secure tests TestNav needs to run in Safari s Unsafe mode TestNav has detected that accelerators are enabled Unable to communicate with the testing server Please contact your administrator You should use a supported browser Refer to the TestNav 8 Hardware and Software system requirements You should use a supported browser Refer to the TestNav 8 Hardware and Software system requirements You should use a device that has a screen size of at least 9 7 inch You should use a supported operating system Refer to the TestNav 8 Hardware and Software system requirements You should configure the device Refer to http www pearsononlinetesting com T estNav 8 devices chromebook html You should configure the device Refer to http www pearsononlinetesting com TestNav 8 index html You should use a supported operating system Refer to the TestNav 8 Hardware and Software system requirements Tests must be taken in secure mode in order for the TI calculator to work To update this setting go to Safari gt Preferences From the Security tab click Manage Website Settings and for the Java plug in set TestNav to Run in Unsafe Mode In
51. the testing computer SRFs are stored in the main Pearson directory This is the location e Windows XP C Documents and Settings username Pearson e Windows Vista and Windows 7 C Users username Pearson e Mac OS X Users username Pearson We recommend that the Pearson directory be excluded if desktop restoration tools such as DeepFreeze are used TestNav Log File Location The TestNav client creates a directory called logs in the Pearson folder in the user s home directory The TestNav client logs the current system output and error messages for diagnostic purposes This information is helpful to our technical support team should you need to contact them for assistance The location of these log files is different on each platform Finding log files on Windows PCs e Windows Vista 7 and 8 lt root gt Users lt username gt Pearson firstname lastname identifier logs For example C Users UserA Pearson User A 1234 logs e Windows XP lt root gt Documents and Settings lt username gt Pearson first name last name identifier logs For example C Documents and Settings UserA Pearson User A 1234 logs Finding log files on Mac OS X e Mac OS X Users lt username gt Pearson first name last name identifier logs For example Users UserA Pearson User A 1234 logs Finding log files on an iPad 1 Connect the iPad to your computer using the Doc Connector and a USB cable 2 Launch iTunes versio
52. tivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connections routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student can be resumed and log in TestNav 8 User Guide for PARCC 9047 9048 9049 9050 9051 9052 9053 Your test items have been saved but the test can t be marked as complete due to a connectivity error Please inform your test proctor that the test must close There has been a problem loading this item Please contact your administrator There has been a problem loading this item Please contact your administrator There has been a problem loading this item Please contact your administrator There has been a problem loading this item Please contact your administrator There has been a problem loading this item Please contact your administrator Your login information is no longer valid This may have occurred if you are returning to a test in the same session or if your login has been used to access this test from another computer Your test assignment must be resumed before you can l
53. try and the connection with the testing server is not restored click Exit Test When the student closes TestNav the student remains in Active testing status After the connection is restored the student can log in TestNav will automatically search for and submit the response file Mobile Click Retry to check whether the connection is restored If you believe the connection may be restored click Retry again If you have clicked Retry and the connection with the testing server is not restored click Exit Test When the student closes TestNav the student remains in Active testing status After the connection is restored the student can log in TestNav will automatically search for and submit the response file Click Retry to check whether the connection is restored If the connection is not restored click Exit Test When the student closes TestNav the student remains in Active testing status After the connection is restored the student can be resumed and log in TestNav will automatically search for and submit the response file The student test session has been terminated The test administrator must resume the student s test Close all browser windows and log in to the test If this does not resolve the issue contact Customer Support This test will automatically end when the timer runs out Extended and Rich Text items will auto save every two minutes If you see this message the system was saving a response and couldn t
54. wered any questions click Skip Upload Contact Customer Support TestNav 8 User Guide for PARCC 1008 1009 2000 2001 2002 The connection with the testing server was interrupted while the student was attempting to exit or submit the test and TestNav was unable to upload responses to the testing server The student s responses have been saved in the designated response file location but not all responses could be saved to the testing server The connection with the testing server was interrupted prior to the student finishing the test TestNav was unable to download the entire test The student s responses have been saved in the designated response file location but not all test content can be downloaded from the testing server Server returned success no This error message was thought to be removed but is present in the current release It is a catastrophic error and the test and browser should both be closed You have less than 5 minutes left The system was auto saving your response Desktop OS Check to see if the student s machine is connected to the school network by verifying the Ethernet cable is still plugged into the wall and computer Also verify if a wireless router has been disconnected or has been accidentally shut off Click Retry to check whether the connection is restored If you believe the connection may be restored click Retry again If you have clicked Re
55. x any network connectivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connections routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student can be resumed and log in Contact your local system or network administrator the testing server URL that was requested was not found 404 or there was an internal server error 500 during authentication This is usually the result of a network connectivity problem so you must verify the computer has a working network connection Try again If the second attempt is unsuccessful close TestNav Fix any network connectivity issues found Check that the testing machine is connected to the school s network Check ethernet cables or wireless connections routers and switches and so on Check that proctor caching is running on any proctor caching computer in use and that the appropriate ports are open in the firewall When a working network connection is confirmed try again After the connection is restored check the student s test status in the administrative application and reset if needed Then the student can be resumed and log

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