User Guide
Contents
1. 2010 BISSELL Homecare Inc Grand Rapids Michigan All rights reserved Printed in China Part Number 110 4245 Rev 6 10 Visit our website at www bissell com 20 A www bissell com n 800 237 76912. 6 9 10 15 16 17 20 20 POWERCIean MULTI CYCLONIC USER S GUIDE 16N5 SERIES Thank You Safety Instructions Product View Assembly Operations Maintenance and Care B ISSE I CEE Troubleshooting powercleani Replacement Parts Warranty Product Registration Consumer Services Earn BISSELL Rewards Register your product today Bissell Thanks for buying a BISSELL PowerClean Vacuum Were glad you purchased a BISSELL vacuum Everything we know about floor care went into the design and construction of this com plete high tech home cleaning system Your BISSELL PowerClean vacuum is well made and we back it with a limited five year warranty We also stand behind it with a knowl edgeable dedicated Consumer Services department so should you ever have a problem you ll receive fast considerate assistance My great grandfather invented the floor sweeper in 1876 Today BISSELL is a global leader in the design manufacture and service of high quality homecare products like your BISSELL PowerClean upright vacuum Thanks again from all of us at BISSELL Arr 4 onto Mark J Bissell Chairman President amp CEO 2 Bissell www bissell com 800 237 7691 IMPORTANT SAFETY INSTRUCTIONS When using an electrical appliance basic precautions should be observed including the following READ ALL INSTRUCTIONS BEFORE USING YOUR UPRIGHT VACUUM Always connect to
3. neglect unauthorized repair or any other use not in accordance with the User s Guide is not covered If your BISSELL product should require service Contact BISSELL Consumer Services to locate a BISSELL Authorized Service Center in your area If you need information about repairs or replacement parts or if you have questions about your warranty contact BISSELL Consumer Services Website or E mail www bissell com Use the Customer Support tab Or Call BISSELL Consumer Services 1 800 237 7691 Monday Friday 8 a m 10 p m ET Saturday 9 a m 8 p m ET Or Write BISSELL Homecare Inc PO Box 3606 Grand Rapids MI 49501 ATTN Consumer Services BISSELL HOMECARE INC IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE ASSOCIATED WITH THE USE OF THIS PRODUCT BISSELL S LIABILITY WILL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT Some states do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER ORAL OR WRITTEN ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION OF LAW INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE FIVE YEAR DURATION FROM THE DATE OF PURCHASE AS DESCRIBED ABOVE Some states do not allow limitati
4. optimal carpet cleaning performance adjust to the lowest practical setting If your cleaner is difficult to push adjust to the next higher setting Caution For Frieze style carpets it is recommended that the rotat ing brush be switched OFF when vacuuming Please check with your carpet manufacturer for additional cleaning tips If the dial is difficult to turn tilt the cleaner back slightly to take the weight off the foot while turning z Bissell www bissell com ATTENTION Some Berber carpets have a tendency to fuzz with wear Repeated strokes in the same area may aggravate this condition Consider setting your cleaner on a higher than normal setting for this type o carpet 800 237 7691 Operations Fingertip brush switch The rotating brush is turned on or off using the switch located below the power switch on the top of the han dle The brush will start rotating when the unit is reclined The brush should be on for most carpeted floors You may want to turn the brush off for bare floor cleaning or other delicate surfaces To turn the brush ON press button once To turn the brush OFF press button ATTE NTION a a Some Frieze carpets have long elicate fibers or threads that Brush auto shut off feature may be damaged by the When your cleaner is in the upright vacuuming lt is recommended position the brush will not rotate The brush will rotate only when the the rotating b
5. 363 203 1485 203 1469 OON A aAKRWN Part Name HEPA Filter Cartridge Foam Filter TurboBrush Telescoping Wand Plastic Telescoping Wand Steel Combination Brush Crevice Tool Hose Light Bulb Not all parts are included with every model Other tools may be available Contact BISSELL Consumer Services or visit our website for more detail 1 2 18 www bissell com Bissell 800 237 7691 Warranty BISSELL PowerClean Vacuum This warranty gives you specific legal rights and you may also have other rights which may vary from state to state If you need additional instruction regarding this warranty or have questions regarding what it may cover please contact BISSELL Consumer Services by E mail telephone or regular mail as described below Limited Five Year Warran ty Subject to the EXCEPTIONS AND EXCLUSIONS identified below upon receipt of the product BISSELL Homecare Inc will repair or replace with new or remanufactured components or products at BISSELL s option tree of charge from the date of purchase by the original purchaser for five years any defective or malfunctioning part See information below on If your BISSELL product should require service This warranty applies to product used for personal and not commercial or rental service This warranty does not apply to fans or routine maintenance components such as filters belts or brushes Damage or malfunction caused by negligence abuse
6. a polarized outlet left slot is wider than right Unplug from outlet when not in use and before conducting maintenance A WARNING 1 reduce the risk of fire electric shock or injury H Do not modify the polarized plug to fit a non polarized outlet or extension cord Do not leave vacuum cleaner unattended when it is plugged in ral tag from outlet when not in use and before servicing Do not use outdoors or on wet surfaces Do not allow children to operate vacuum cleaner or use as a toy Close attention is necessary when used by or near children Do not use for any purpose other than described in this User s Guide Use only manufacturer s recommended attachments Do not use with damaged cord or plug If appliance is not working as it should has been dropped damaged left out doors or dropped into water have it repaired at an authorized service center H Do not pull or carry by cord use cord as a handle close a door on cord or pull cord around sharp edges or corners Do not run appliance over cord Keep cord away from heated surfaces H Do not unplug by pulling on cord To unplug grasp the plug not the cord H Do not handle vacuum cleaner or plug with wet hands H Do not put any object into openings Do not use with any opening blocked keep openings free of dust lint hair and any thing that may reduce air flow H Keep hair loose clothing fingers and all parts of body away from o
7. ammed 3 Remove obstruction or debris pg 14 unplug cleaner to reset brush pg 14 4 _ Brush needs to be reset 4 Unplug cleaner to reset brush pg 14 5 Handle not fully attached 5 Remove handle and reinstall Vacuum cleaner won t pick up or low suction Possible causes Remedies 1 Incorrect height setting 1 Turn dial to lower setting 2 Hose wand not properly positioned 2 Make sure hose wand is fully seated in base and diverter is seated fo the left 3 _ Dirt container not installed properly 3 Check assembly of upper and lower portions correctly position and snap into place 4 _ Dirt container full 4 Empty dirt container 5 Clog in cleaner 5 Follow instructions on pg 12 13 for clearing clogs 6 Filters are dirty 6 Check and clean foam filter check and replace HEPA filter cartridge if needed 7 _ Hose not properly attached 7 Make sure hose collar is twisted to lock position 8 Fiber door and or gasket missing 8 Check filter door and gasket to verity 16 or not installed properly Bissell www bissell com 800 237 7691 Troubleshooting Vacuum cleaner is difficult to push Possible causes Remedies 1 Incorrect height setting 1 Turn dial to higher setting Visible dust escaping from cleaner Possible causes Remedies 1 Filter door and or gasket missing 1 Check filter door and gasket or not installed properly 2 _ Foam filter missing or not installed properly 2 Check foam filter for correct installati
8. any clogs found and fully reassemble the cleaner before attempting to check suction again or using the cleaner Thermal motor protection An internal thermal poen has been designed into your cleaner to protect it from overheating When the thermal protector activates the main vacuum motor will stop operating If this hap pens proceed as follows 1 Turn the cleaner OFF and unplug from electrical outlet 2 Check the cleaner for the source of overheating problem i e full dirt cup dirty filters or clog Fix the problem by following the steps in the maintenance sec tion of the user guide 3 When the motor cools for approximately 30 minutes the thermal protector automatically resets and cleaning may continue If the cleaner will not turn on or the thermal protector continues to activate our cleaner may need servicing Call BISSELL Consumer Services or visit the website to locate an authorized Service Center Note The thermal protector controls the main vacuum motor only not the brush motor If the thermal protec tor activates the brush will continue to operate normally however there will be no suction 13 Bissell www bissell com 800 237 7691 Maintenance and care Brush reset If something becomes lodged in the foot A and the brush shuts off turn the cleaner C A U T l O N s To reduce the risk of injury off and unplug from the outlet Remove the obstruction The brush will automati cally re
9. ase refer to page CA U T I O N 18 To avoid personal injury and to prevent the cleaner from falling when cleaning stairs always place it at the bottom of the stairs Bissell www bissell com 800 237 7691 Operations Emptying the dirt container Empty the dirt container as soon as the dirt reaches the Full line on the side of the container 1 Press the release button on top of the carrying handle to remove the dirt container 2 Choose an emptying method Method 2 is recommended for allergy sufferers Method 1 hold the dirt container over trash can and push the emptying button to open the bottom 2a Close the bottom after the dirt empties Method 2 place a plastic bag over the bottom of the dirt container Push the empty ing button through the plastic to open the bottom 2b After the dust settles close the bottom and remove the bag to discard 3 Replace dirt container on cleaner by align ing the bottom and pushing back until it snaps into place M Bissell www bissell com A CAUTION Make sure vacuum cleaner as saci swan z and unp lugged b efore removing dirt container 800 237 7691 10 Maintenance and care Cleaning the dirt container Additional steps can be taken to clean A o the dirt Ea inar as necessary WA R N i N G e To reduce the risk of electric shock turn power emptied switch OFF and disconnect polarized plug from electri cal outlet be
10. ehold use only Bissell www bissell com 800 237 7691 Product view Fingertip Power Contro Fingertip Brush On Of TurboBrush ___f E Dirt Container Release Button arrying Crevice Tool Handle Telescoping Extension Wand oSer Quick Release ese i M M Cord Wrap Dirt Container AireTight _ F HEPA Filter Headlight Diverter Window Height Adjustment Dia Te Stee ri Foot Hose Handle Release Pedal Furniture Protection Guard Brush Bissell www bissell com N 800 237 7691 Assem bly Tool required Phillips screwdriver 1 Slide upper handle into lower handle by A CAUTION pushing forward Insert two long screws Do not plug in your vacuum into the holes marked with arrows and cleaner until you are familiar tighten both until snug with all instructions an operating procedures 2A Attach hose rack by placing the rack over the center back portion of the vacuum Be sure to feed the power cord man the opening in the center of the rack 2B Line up both screws holes and use the two smaller screws to attach Tighten both until snug 3 Attach hose by placing the tabbed end into the lower left opening on corded side of the vacuum Make sure the tab on the hose cuff and the hole in the vacuum line up Place the working end of the hose into the hole on the side with the extension wand guides Arrange the hose so i
11. fore performing maintenance or 3 Clean the screen with a cloth or soft brush troubleshooting checks to remove dust or debris 1 Ensure the dirt container has been 2 Remove the lower portion by pressing the front latch on the upper portion as shown 4 If desired the lower dirt container may be washed in warm water Make sure it is completely dry before reassembling Do not put in dishwasher 5 To reassemble hold the carry handle and place the upper portion into the lower ortion lining up the front and back aches Push down until both latches click into place Make sure the dirt container is securely assembled before replacing it on machine Cleaning the pre motor filter The pre motor filter should be checked monthly and washed as needed to maintain performance More or less frequent cleaning may be required based on individual vacuuming habits and types of debris picked up 1 The filter is located in the door labeled A WARNING the Tilter is Do not operate the cleaner with a Filter behind the dirt container Push the damp or wet filter or without all tab at the top and swing the door down the filters in place to access 2 Remove foam filter and hold under running water to wash Mild detergent may al be used if desired Wring excess water from filter Air dry thoroughly before replacing Bissell www bissell com 800 237 7691 Maintenance and care Replacing the HEPA filter cart
12. heck the pre motor filter and clean as necessary see a your pre motor filter on page 10 4 Check the HEPA filter a and replace if Ie cal big rep the HEPA filter cartri 5 Check to see if dirt container is full Empty if needed T ge on page 1 6 Remove lower portion of dirt contain er Clean the screen and check center tubes for dirt accumulation 7 While dirt container is removed check dirt inlet for clogs 8 Remove the hose from the cleaner by pushing on the tab Straighten the hose and check for a clog 9 Check diverter area at back of machine for diverter position and clogs When the hose wand is removed from the base the diverter should be up to the right If a clog is visible near the diverter the plastic cover may be removed to clear the clog by removing the 3 screws as shown 9b 1 Bissell www bissell com RA AWARNING To reduce the risk of electric turn power switch off shock and disconnect polarize ug from electrical outlet F ore performing maintenance or troubleshooting checks Dirt Inlet 800 237 7691 Maintenance and care Clearing clogs continued If suction is normal at the hose follow these steps to check for and clear the clog for floor cleaning 10 Check the foot hose for clogs If you are not able to tell from the outside fa clog is present remove the bottom 3 screws from the diverter cover to loosen and straighten the foot hose Remove
13. light bulb and remove 2 screws to lift off lens Remove the bulb by grasping bulb and pulling straight out of the socket Install the new bulb by pushing gently into the socket until the bulb snaps into place Remove tool from hose or front of vacuum Twist collar so opening is at the top and lift top cover to remove 2 Lv Remove the brush from the belt and clean debris Replace the brush inside the belt and place ends into slots on sides as shown Reposition top cover making sure to line up inside tab at the front with the opening on the cover Twist collar until opening is at the bottom to lock into place 15 Bissell www bissell com 800 237 7691 Troubleshooting A WARNING To reduce the risk of electric shock turn power OFF and isconnect polarized plug from electrical outlet before performing maintenance or troubleshooting Vacuum cleaner won t turn on Possible causes 1 Power cord not plugged in Remedies 1 Check electrical plug 2 Blown fuse tripped breaker 2 Check replace fuse or reset breaker 3 Thermal protector activated 3 Allow cleaner to cool for 30 minutes see pg 13 4 _ Handle not fully attached 4 Remove handle and reinstall Brush not rotating Possible causes 1 Brush switch turned to Off Remedies 1 Make sure brush switch is in On position 2 _ Vacuum is in upright position 2 Recline vacuum to operate brush 3 _ Brush is j
14. on 3 HEPA filter cartridge missing or not installed properly 3 Check HEPA filter cartridge for correct installation 4 _ Dirt container not installed properly 4 Make sure dirt container is correctly positioned and snapped into place 5 _ Dirt container not assembled properly 5 Check screen upper and lower portions of the dirt container for proper assembly 6 _ Hose not installed properly 6 Make sure hose wand is fully seated in base and that the hose is assembled correctly to the unit See page 5 Also make sure foot hose is properly attached to diverter area 7 Hole or crack in hose 7 Check hose for holes or cracks and replace if needed Other maintenance or service not included in the manual should be performed by an authorized service representative Thank you for selecting a BISSELL product Please do not return this product to the store For any questions or concerns BISSELL is happy to be of service Contact us directly at 1 800 237 7691 17 Bissell www bissell com 800 237 7691 Replacement parts BISSELL vacuum You may purchase parts from your retailer by calling BISSELL Consumer Services or by visiting our website Below is a list of com mon replacement parts While not all of these parts may have come with your specific model they are available for purchase if desired Please note all attachments may not store on board your vacuum Item Part No A8G7 63M7 203 1362 203 1364 203 1585 203 1365 203 1
15. ons on how long an implied warranty last so the above limitation may not apply to you 19 Bissell www bissell com 800 237 7691 Don t forget to register your product Registering is quick easy and offers you benefits over the lifetime of your product You ll receive BISSELL Rewards Points Automatically earn points for discounts and free shipping on future purchases Faster Service Supplying your information now saves you time should you need to contact us with questions regarding your product Product Support Reminders and Alerts We ll contact you with any important product maintenance reminders and alerts Special Promotions Optional Register your email to receive notice of offers contests cleaning tips and more Visit www bissell com registration now BISSELL consumer services For information about repairs or replacement parts or questions about your warranty call BISSELL Consumer Services 1 800 237 7691 Monday Friday 8 a m 10 p m ET Saturday 9am 8 p m ET Or write BISSELL Homecare Inc PO Box 3606 Grand Rapids MI 49501 ATTN Consumer Services Or visit the BISSELL website www bissell com When contacting BISSELL have model number of cleaner available Please record your Model Number Please record your Purchase Date NOTE Please keep your original sales receipt It provides proof of purchase date in the event of a BISSEIP warranty claim See Warranty on page 19 for details
16. penings and moving parts Turn off all controls before plugging or unplugging vacuum cleaner Use extra care when cleaning stairs Unplug before attaching the TurboBrush Do not pick up flammable materials lighter fluid gasoline kerosene etc or use in the presence of explosive liquids or vapors Do not pick up toxic material chlorine bleach ammonia drain cleaner etc Do not use vacuum cleaner in an enclosed space filled with vapors given off by oil base paint paint thinner some moth proofing substances flammable dust or other explosive or toxic vapors H Do not pick up hard or sharp objects such as glass nails screws coins etc Do not pick up anything that is burning or smoking such as cigarettes matches or hot ashes Do not use without filters in place Use only on dry indoor surfaces Keep appliance on a level surface Do not carry the vacuum cleaner while it is running Brush may unexpectedly restart Unplug from outlet when cleaning or servicing SAVE THESE INSTRUCTIONS FOR FUTURE USE THIS APPLIANCE HAS A POLARIZED PLUG To reduce the risk of electric shock this appliance has a polarized plug one blade is wider than the other This plug will fit in a polarized outlet only one way If the plug does not fit fully in the outlet reverse the plug If it still does not fit contact a qualified electrician to install a proper outlet Do not change the plug in any way This model is for hous
17. ridge 2 The HEPA filter cartridge should be replaced if machine performance is noticeably declining More or less frequent replacing may be required based on individual vacuuming habits and types of debris picked up Note To have the benefits of the Airetight HEPA System you must use the BISSELL HEPA ilter cartridge l Remove the dirt container 2 To remove the HEPA filter cartridge push in on the front of the filter door to unlatch Lift up to access 3 N 3 To check or remove unscrew the center screw 4 If necessary replace the used HEPA filter cartridge with a new one Note To ayoid damaging the HEPA filter cartridge and reducing its filtration capabilities be careful not to touch the filter material The HEPA filter cartridge is not washable 5 To ensure a tight seal be sure to tighten the filter cartridge screw until snug DO NOT OVER TIGHTEN Make sure the filter door latches completely 11 Bissell www bissell com 800 237 7691 Maintenance and care Clearing clogs a a a ar a Low suction or poor pickup may be due to a clog in the vacuum cleaner If you notice a change in the sound of the motor ora _ reduction in the spinning action in the dirt container check for a clog If there is no suction or if suction is reduced at the hose follow these steps to check for and clear the clog l Turn power switch off 2 Unplug cleaner from electrical outlet 3 C
18. rush be turne OFF when cleaning this type of cleaner is in the reclined position and 1s carpet the brush switch is on P Bissell www bissell com 800 237 7691 Operations Using the tools ATTENTION 1 Make sure the cleaner is in the upright Always place the vacuum position cleaner on the floor in its fully upright position when using 2 Remove the hose wand from the wand tools Placing the vacuum in base This automatically diverts the this position automatically suction to the hose Unwrap the hose from stops the rotating brush the cleaner 3 Use the hose and wand alone or attach any of the tools to the end of the hose wand TurboBrush Use rotating brush action for small areas such as stairs and upholstery Note Press gently when using the TurboBrush to gain maximum cleaning Too much pressure could cause the brush to stop rotating Combination brush Use longer soft bristles for dusting Remove a bristle portion and use shorter stiff bristles when agitation is needed to remove debris Crevice tool fe Use in tight narrow spaces Telescoping extension wand Use with desired attachment for a longer reach To extend the wand twist the collar to Unlock and push away from you Twist the collar to Lock to lock into place To retract twist to unlock pull onara you and twist to relock All a ad sale may elt be included with your model Other tools are A vail Ble to order ple
19. set when the cleaner is plugged in and turned back on rom moving parts turn o the vacuum cleaner an isconnect power plug from electrical outlet Brush maintenance The rotating brush should be checked regularly for accumulating debris that might reduce the cleaning performance of your vacuum 1 Unplug cleaner from electrical outlet 2 Recline the handle and turn your cleaner over so the bottom side is up 3 Carefully cut away any visible hair fibers or debris from the brush roll Do not attempt to disassemble the vacuum foot or to remove the brush roll If you feel it needs to be checked or replaced call BISSELL Consumer Services or visit the website to locate an authorized service center Belt maintenance The brush belt is designed to last the useful life of the cleaner when used according to all instructions in the user guide under normal household conditions If you feel that it needs to be checked or replaced call BISSELL Consumer Services or visit the website to locate an authorized service center Do not attempt to disassemble the vacuum foot to change the belt Bissell www bissell com 800 237 7691 Maintenance and care Changing the light bulb 1 2 3 4 TurboBrush maintenance The TurboBrush should be checked regularly for e or debris wrapping around the brush 1 2 Turn power switch off Unplug cleaner from electrical outlet Recline handle for easier access to
20. t lays between the vacuum and the rack 4 Store the TurboBrush on the front of the handle by aligning the slot on the bottom with the tab on the handle Snap into place 5 Store the Combination Brush in the slot shown 6 Make sure the crevice tool is inside the 4 extension wand Store tools on vacuum as shown Bissell www bissell com 800 237 7691 Operations Transporting your cleaner Use the handle on the front to carry the cleaner or place the cleaner in the upright position and tip back to roll on the rear wheels Releasing the power cord The upper and lower cord wraps rotate to allow for quick and easy removal of the power cord Fingertip power switch The power button is located at the top of the vacuum handle To turn cleaner ON press button once To turn cleaner OFF press button again Note The rotating brush will not turn on unless the unit is in the reclined position and the brush switch is on Handle positions Use your foot to pull the handle release pedal back to recline the vacuum cleaner Height adjustment There are seven height settings available for various floor surfaces Tum the dial on the foot of the cleaner to the desired setting Lowest setting For low pile carpet or bare floors To pick up debris it may be necessary to move up one setting Medium settings For medium pile carpet High setting For high pile and most shag frieze carpet Note For
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