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EZLINKS TEE SHEET

1. 16 Click the New button Enter the rest of the golfer details based on the requirements at your course Click Save a b The search criteria are automatically populated in the Last Name and First Name fields C d Click OK at the bottom of the screen when finished entering the golfer details You may be asked to select the correct fee from the available list Select the correct fee and click OK Double check the reservation details e Reservation Wizard Si Select All U Select Time Clear Selections lt Change Fee Change Golfer Golfer Name Sykes Jeff Notes Initials Pa ourse Dae time faf Feename F The Club at EZLinks 6 25 2012 12 00 p H Ride 18 Holes 53 00 27 00 289729331 v Sykes Jeff The Club at EZLinks 6 25 2012 12 00 p H Ride 18 Holes 58 00 27 00 289729881 v al Sykes Jeff eh Course Info Continue F Cancel Reserving 2 tee time slot s If necessary click the Change Fee tab and select the correct fee Then click OK You may be required to enter your initials this option is configurable Select Continue Confirm the reservation details with the customer Obtain the e mail address if it is not automatically inserted from the golfer s record This is an excellent time to collect email information and provides valuable information for marketing The email address collected at this time will be saved to the golfer s profile Send confirma
2. c Donotsend a confirmation email 2 Ifthe golfer already has an email address stored in their profile as shown under the Golfer Information tab it is pre populated If the golfer does not have an email address the clerk should ask the golfer for their address and type it in the field This Send Email option will automatically be selected when an email address is entered 3 Atcompletion of the reservation the newly entered email address will be stored with the golfer s profile for future use 4 Click Continue to complete the reservation and automatically send the confirmation email if that option is selected i 7 40 a Re send a tee time confirmation email E aU d d r SS gt Rapid Reserve 1 On the tee sheet grid right click on the golfer who 8 00 a ell TeeTime needs the email re sent 8 10 a 8 30 3 f Check In 2 Click Re send Email Confirmation A window ST CiT l i 30a opens showing a preview of the email to be EE 5 Block Ctrl B delivered 7 Ctrl E 8 50 a tal 3 Ifthe golfer has an email address stored in their 9 00 a Cancel golfer profile it will automatically be loaded Ifthe 9 395 address is correct click Re Send Email to complete g gt p 5 Display Notes the delivery 9 30 a W gteeGeeeie eng 4 If you need to send the confirmation to a different 9 40 a a Cult Ctrl X email account type the alternate address in the aes Copy Ctrl C Verify Destination Ema
3. gt IW 18 Ride 60 00 6000 24 1200A 1150 _ Y YY Y Y Y Y YY LBY E Y Junior WD Ride 50 00 5000 24 S500AM SEAN Y Y Y Y Y Zen wey Y Y Er wn 12 Rite saon 9700 2a 1700 Y Y A Akt A sh A TO Y sA Y Y oh The Snapshot Bar provides an at a glance view of tee sheet utilization It can be displayed at the bottom of the tee sheet or hidden from view e Click a cell on the Snapshot bar to move the cursor location to the selected tee time slot e The arrows to the far right change the display status for the legend located below the Snapshot The up arrow displays the legend and the down arrow removes the legend e The legend provides a color code which indicates how many openings remain on the tee sheet at each interval see image below Ya Sa da 1a lia lp Ip p op 4p 5p Ep 5 Click on legend time or snapshot to mowe to a tee time Jan 15 2008 12 30 43 pm 8 de View Display Special Hints Click View from the Menu Bar and select Display Special Hints to toggle special tee sheet hints on or off Example When Hints are turned on hover the mouse pointer over checked in golfers on the tee sheet grid displays their check in status This is useful to review the meaning of the various font colors View Change Tee Sheet Font Click View from the Menu Bar and select Change Tee Sheet Font to choose the font used within the tee sheet Choose the font from the list that you prefer Select Custom to view additional font
4. changes made to the screen layout The Menu Bar is typically located at the top left of the screen and contains File Edit View Reports Maintenance and Help commands The location of this Menu Bar may be changed To move the Menu Bar 1 Click and hold on the three dots at the left edge of the Menu Bar 2 Drag the Menu Bar to the desired location 3 Release the mouse button One example of the Menu Bar after being moved to an alternate location EZLinks Golf Inc 8 Bz EZLinks Tee Time Network The Club at EZLinks Std View Course Group View The Club at EZLinks Ch E Tee Sheet Golfer information lo Course Information le Point of Sale lo Lottery Requests B EZLinks Solution Center T Thu August 23 2012 Jan Feb Mar Apr May Jun Jul Sep Oct Nov Dec o SsIM TIWwWTFEFS ISMTWTES ISMTWTES adela aran d 29 30 311 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 E y TeeTime Event Block Edit Cancel CheckIn Golfer Show Revenue Missed Color C The Club at EZLinks Aug 23 2012 Rounds Available 101 Rounds Filled 0 Utilization 0 Add Course Note gt gt Information Center 2 2 Web Special Conditions Few Clouds HI N FROST Temp 70 F Feels Like 70 pa SE Humidity 71 UV Index FROST AROS Precipitation last 3 hrs 0 inches FROST FROST Golf Index 3 Very Good rate NeT Wind Speed 8 mph Direction SSW FROST FROS1 Sunrise 6 08
5. gt Rapid Reserve ap A Checkin l ech Block a Edit g Cancel Display Notes Cut Copy Paste Change Golfer Change Fee Missed Revenue Display Special Hints Edit Color Code by Row Edit Color Code by Cell Ctrl T Ctrl B Ctrl E Re send Email Confirmation Ctrl X Ctrl C Ctrl V 3 Ageneric golfer Guest record is applied To update the tee time with the record of a golfer in the database or to enter the details for a new golfer click the Lookup icon el Review the procedure for selecting a golfer on page 15 of this manual if necessary Golfer Check In Selected Golfer Last Name Guest First Mid Address 1 2 Zip Code City State Email Phone Ps Membership s Slot Tee Time Member Golfer Name Fee Name la 8577996 Fee Amount Cen Guest WD 9 Walk 2 Ss AM Guest WD 9 Walk y 20 00 20 00 2 Fee Selector La Finish Check In x Cancel Check In Golfer Name field This does not create a record in the golfer database le hull Look up a golfer by scanning a membership card into the Member field To change the Fee applied to a golfer highlight the appropriate golfer EZLinks Golf Inc Me This screen is customizable Your screen may have field names which differ from the example The name of the golfer may be changed wi
6. 10a 8 10 a 8 10 a O 8 20a ITT T T 8 20a T TT T 8 20a 8 20 a 8 20 a 8 30a T T T T 8 30a T T T T 8 30a T T T T 8 30a 8 30 a 8 40a T T T T 8 40a 8 40a T T T T 8 4032 8 40 a 8 50a ITT T T 8 50a 8 50a T T T T 8 50a 8 50 a 9 00a T T T T 9 002 9 00a T T T T 9 00a 9 00 a 9 10a T T T T 9 102 9 10a T T T T 9 10a 9 10 a 9 20 a 9 20 a 9 20a T T T T 9 202 9 20 a Open 9 30 a 9 30 a 9 30a T T TT 9 30a 9 30 a View Details 19 40 a 9 40 a 9 40 a 9 40 a 9 40 a Ya 8a Ja 10a lla 12p tp 2p 3p 4p 5p 6p See a D L Edit Events Manager Click Edit from the Menu Bar and select Events Manager to manage details of an event Edit Course Information Click Edit from the Menu Bar and select Course Information to manage the Course Information details saved in the Tee Sheet Edit Tee Time Click Edit from the Menu Bar and select Tee Time to begin the Tee Time Reservation Process See Reserving a Tee Time under the Clerk Functions section of this manual Edit Event Click Edit from the Menu Bar and select Event to administer details of an event EZLinks Golf Inc Page 31 of 54 Edit Block To place a block highlight tee times on the tee sheet grid to be blocked and choose one of the following options a Click Edit from the Menu Bar and select Block Or b Right click on the selected cells and select Block Or c Inthe Icon Toolbar select Block A block is not a reservation that can be checked in it is a plac
7. 19 20 21 22 23 24 25 a Block Ctrl B pe Y Edit Ctr E Cancel CheckIn Golfer Show Revenue Fee Li The C S 284 Rounds Filled 0 Utilization 0 Cancel Display Notes e h Web Special Time Co Squeeze Tee Time Ctri 20 00 N A ae Cut Ctrl xX 20 00 N A 7 20 a Pre Copy Ctrl C 1620 00 N A 7 30 a Zi Paste Ctrl V 220 00 N A 7 40 a Edit Multiple Days Click Edit from the Menu Bar and select Multiple Days to view multiple Multiple Days Setting days for a single course on one page This setting allows you to choose how many days will be visible Please enter the number of days to view when viewing multiple days for a single course To view multiple days on the tee sheet 1 On the Text Toolbar click the drop down box to display available options 2 Select Single Course Multiple Days see area circled in red below EZLinks Golf Inc Page 30 of 54 a Due to space limitations on screen reservation details will be abbreviated For example a booked tee time will be represented bya T r gt zcE O A TT TT z EZLinks Tee Time Network The Club at EZLinks c File Edit View Reports Maintenance Help ei Std View Course Group View The Club at EZLinks eh i Tee Sheet Golfer information le Course information E Point of Sale I Lottery Requests EZLinks Solution Center A Channel View T Mon A
8. 311 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 o s zisla siel7 s a I Text Toolbar m TeeTime Event Block Edit Cancel Checkin Golfer Missed Color Codes View SC Statistics Bar The Club at EZLinks Aug 27 2012 Rounds Available 272 Rounds Filled 160 Utilization 58 Est Daily Revenue 3 200 00 Time Slots Selected 1 Course Note Conditions Clear Temp 85 F Feels Like 36 Weather Conditions Humidity 33 UV Index 7 Precipitation last 3 hrs 0 inches Golf Index 9 Very Good Wind Speed 12 mph Direction NW Sunrise 6 12 am Sunset 7 32 pm Missed Revenue Summary Course Utilization Chart Open Booked N A j E View Details N A N A MIA IMIA m 7a 8a Ya 10a Ta tp 2p 3p 4p 5p Ep 7p Snapshot Bar d IRR O Le gend t Legend OAlOpen OThreeOpen Di TwoOpen MoOneOpen MBooked W Blocked Click on legend time or snapshot to move to a tee time Reservation Type Empty Time Slot Fill Time Slot Current Time Si of Golfers 1 2 3 46 1 2 3 4 Public y DaysOur 7 7 7 71 0J 7 1717 7 CurentDay Fee Name gt Fee cul Hrs From To m t w t F als Begin End 18 ctrl m R sl x a Fee List WD 9 Walk 2000 000 24 1200A 159P Y YY Y Y Y wi 7 9 2012 12 25 Y Y Y Y EI E JW 18 Ride 80 00 6000 24 12004A 159P Y YY YY YY 1 1 1900 BRI Y A Junior WD Ride 50 00 5000 24 SOOAM 59AM Y Y Y Y Y 1 3 2 wy Y Y E WN 18 Ride 500 2700 28 1700A 1159P 4 oh s s A A A ASTIN 4907 sA
9. A A s s hh res r TA 4 Icon Toolbar 4 EN US E R amp 8 A Tee Time Event Block Edit Cancel Check In Golfer Cut Paste Missed EN Monday August 27 2012 1 21 35 PM EZLinks Golf Inc Page 9 of 54 Menu Bar The Menu Bar is the menu at the top of the tee sheet by default It provides access to the File Edit View Reports Maintenance and Help functionalities For details see Menu Bar Options section starting on page 28 Course Selector The Course Selector allows a user to choose which course information to display on screen This is helpful if operating a multi course operation or viewing the 10 tee separately Tabs Tabs allow navigation between the Tee Sheet Golfer Information Course Information Point of Sale Lottery Requests EZLinks Solution Center and Channel View See below for descriptions e Tee Sheet Selecting this tab brings the user to the main tee sheet grid e Golfer Information Selecting this tab displays the golfer lookup functionality including contact information membership information and playing history For detailed information please see page 23 e Course Information Selecting this tab displays a wide variety of course related details which act as a quick reference and may be visible to golf course staff the EZLinks Reservation Center and in certain cases golfers Tabs include Description Course Policies Conditions Directions Dress Code Food and Beverage Specials Coupon
10. Can E TVA o N A N A Trudeau Adam Wind Speed 3 mph Direction SSW N A N A Trudeau Adam Sunrise 6 07 am Sunset 7 40 pm N A N A Trudeau Adam N A N A Trudeau Adam N A N A Trudeau Adam N A 1 N A Trudeau Adam Missed Revenue Summary GINA N A Course maintenance 1 N A N A Row Height 10 N A N A MIA 1 M A i Event that day 0 Add Course Note gt gt Information Center Conditions Clear Temp 82 F Feels Like 82 ty Humidity 33 UV Index 3 Precipitation last 3 hrs 0 inches Golf Index 9 Very Good Wind Speed 8 mph Direction SSW Sunrise 6 07 am Sunset 7 40 pm Missed Revenue Summary Course maintenance 1 Event that day 0 View Change Tee Sheet Tab Height N A N A amp Web Special Time N A N A 9 20a Trudeau Adam Trudeau N A N A 9 30a Trudeau Adam Trudeau 9 40 a Row Height 40 9 50 a N A N A Click View from the Menu Bar and select Change Tee Sheet Tab Height to toggle between large and standard tab heights on the tee sheet Using larger tabs makes it easier to switch between screens when using a touchscreen monitor An alert box appears Would you like to use large tabs Click Yes The tabs for Tee Sheet Golfer Information etc will now be larger in size See examples below EZLinks Golf Inc Page 38 of 54 F dez EZLinks Tee Time Network The Club at EZLinks File Edit View Reports Ma
11. Click Reports from the Menu Bar and select Report Generator to access the Report Generator Screen Report Generator allows access to tee sheet data in various report formats Reports can be previewed on screen printed or exported to a variety of file types Statistics for multi course facilities can be summarized in a single report and your most commonly used report designs can be stored in a Favorites folder for immediate access Report Categories EZLinks Tee Sheet reports are grouped into various categories The report categories include the following Events A summary of events reserved on the tee sheet grid are available in this report category Facility Information Basic reports for your facility including driving directions are available in this report category Golfers Members Golfer data and membership listings are available in this report category Statistics Critical information regarding tee sheet utilization and revenue forecasting are available in this report category Tee Starter Sheets A variety of printable tee sheet and starter sheet formats are available in this report category allowing the golf course manager to select the style that best suits the facility s particular needs Utilities Access to tools for conducting advanced functions such as changing passwords and activating automated downloads for the Photo Identification feature can be found in this report category Print Preview or Export a r
12. In 0 0 Est Revenue 3 520 00 0 00 For an hourly utilization analysis click here Excel 2003 or newer required Statistics are based on reservations as they exist on the EZLinks tee sheet For detailed segmentation by player type green fee reservation agent and other categories click here to launch the Report section EZS View Display Missed Revenue Summary Click View from the Menu Bar and select Display Missed Revenue Summary to toggle the Missed Revenue Summary on or off within the Information Center This summary allows staff to monitor how many golfers are being turned away and for what reasons Click the View Reports link in the lower right corner of the Missed Revenue Summary window to launch the report generator and run Missed Revenue reports by Date Group or a Summary Information Center Web Special Time Conditions Clear E 520 00 N A 1 40 p Temp 827 F Feels Like 62 FA E 3 Humidity 34 UV Index 9 20 00 N A 1 50 p Precipitation last 3 hrs 0 inches 20 00 N A 2 00 p Golf Index 9 Very Good D Wind Speed 7 mph Direction 20 00 N A 2 10 p Sunrise 5 50 am Sunset 3 04 pm 20 00 N A 2 20 p 620 00 N A 2 30 p 520 00 N A 2 40 p 20 00 N A 2 50 p Golfer Guest ConfirmiD 292751994 Fee NADWLK Reservation Type ee Booking E inks Admin 20 00 Y N A 3 40 p 20 00 N A 3 50 p 20 00 N A 4 00 p parts View Display Snapshot Cli
13. Y Address ZIP O Confirm e Send Email Confirmation to all registered email addresses in the group Send Email Confirmation to only Do not send a confirmation email 3 Type either a Last Name or Member Number in the Player 1 slot Matching records from the golfer database are automatically displayed Q Player 1 is also referred to as the Captain The Captain may not be designated as a Guest 4 Ifa match is found select the golfer using one of the following methods a Use the mouse and double click the golfer s name b Use the keyboard DOWN ARROW key LJ to move the cursor to the correct golfer record and press the ENTER key to select 5 Ifthe golfer does not exist in the database select New Customer Add to database 6 A blank golfer information form will open 7 Enter the rest of the golfer details based on the requirements at your course 8 Click Save EZLinks Golf Inc Page 19 of 54 Click on the Player 2 and subsequent player windows and repeat the process 10 If the details for the additional golfers are not known select Use default Guest record 11 Enter Initials depending on configuration 12 Enter any golfer Notes required lid Reson E EES 13 Enter payment information ate ee depending on configuration mm A ee ee GENEE 14 Obtain the e mail address if it mz E E etes Pversreueis reac is not automatically inserted jenalive informal from the golfer s r
14. am Sunset 7 39 pm FROST FROST FROST FROST Missed Revenue Summary FROST FROST Course maintenance 0 FROST FROST Event that day 0 o Need to check wiother golfers 0 FROST FROST Time not available Price too high NTE dd nu File Edit View Reports FROST FROST VFW Tournament VFW Tournament VFW Tournament VFW Tournament VFW Tournament VFW Tournament VFW Tournament S VFW Tournament VFW Tournament Maintenance Help VFW Tournament VFW Tournament VFW Tournament VFW Tournament VFW Tournament VFW Tournament VFW Tournament VFW Tournament VFW Tournament VFW Tournament VFW Tournament VFW Tournament VFW Tournament VFW Tournament VFW Tournament VFW Tournament VFW Tournament VFW Tournament VFW Tournament VFW Tournament Ta 8a 3a 10a tla 12p Ip 2p Open Blocked View Details Page 39 of 54 View Lock Text Toolbar in place Click View from the Menu Bar and select Lock Text Toolbar In Place to keep the Text Toolbar stationary regardless of other changes made to the screen layout The Text Toolbar is typically located at the bottom of the calendar section of the screen and contains shortcuts to functions such as Tee Time Event Block Edit Cancel Check In Golfer Show Revenue Fee List etc The location of this Text Toolbar may be changed To move the text toolbar 1 Click and hold on the three dots at the left edge of the Text Toolbar 2 Drag
15. at EZLinks Admin 620 00 N A 2 50 p Guest Guest Guest Guest Date Time Booked 8 6 12 04 32 pm 20 00 N A 3 00p Guest Guest Guest Guest Bed Revenue Summary 20 00 N A 3 10 p_ Guest Guest Guest Guest Course maintenance 0 Event that day 0 1620 00 N A 3 20 p Guest Guest Guest Guest Need to check w other golfers 2 5 o available 4 20 00 N A 3 30p Guest Guest Guest Guest Price too high 0 20 00 N A 3 40 p Guest Guest Guest Guest finer 20 00 N A 3 50 p Guest Guest Guest Guest View Reports K 20 00 N A 4 00 p_ Guest Guest Guest Guest Guest Guest Guest Guest Guest Guest Guest Guest Guest Guest Guest Guest 20 00 N A 4 10 p 20 00 N A 4 20 p 20 00 N A 4 30 p 20 00 N A 4 40 p 20 00 N A 4 50 p 20 00 N A 5 00 p 20 00 N A 5 10 p 20 00 N A 5 20 p 20 00 N A 5 30 p 20 00 N A 5 40 p Open Booked 20 00 N A 5 50 p View Details 20 00 N A 6 00 p PAA on dano a a 9a 2p 3p 5p Ep kend SO AO OS ee O PD O O O E DO O O O O QU ee Open OTheeOpen MTwoOpen MoOneOpen MBooked Mi Blocked Click on legend time or snapshot to mov Reserval tion Type EMPEY TINE SO Time Slo CY Current Time of Golfers 1 pa 3 4 5 1 2 314 Public z DasOw 7 7 7 7 07 7 7 CurentDay Fee Name re el wl From nl m r wi ti Fis al geg Ena aal el m r af x E wo 9 Walk 2000 000 24 12004 159P Y Y Y Y Y Y Y 9 22 12 25 wi wi wi wi
16. information Check In Screen formatting is incorrect Multiple types of user groups can conduct check ins at a golf shop counter i e golf shop login vs course administrator login The Check In Screen can be designed differently for different courses at a facility Verify that the group under which you are logged in is set up properly Contact EZLinks for assistance Check In Troubleshooting A checked in golfer is appearing in the wrong color font If a golfer name is displaying in blue another computer terminal at the golf shop counter may be in the process of checking in the golfer If the font is orange or red inquire with the clerk who checked in the reservation Orange and red indicates a reversal void or removal has taken place in the POS system I am unable to cancel a checked in golfer For transactional integrity purposes the ability to cancel checked in rounds is password protected and only available to golf shop supervisors Contact EZLinks if you are a supervisor and have questions about this type of action EZLinks Golf Inc Page 51 of 54 The statistics on the printed report do not match the tee sheet grid The Report Generator database is updated regularly to provide statistical information but is not always real time Reservations or check ins conducted on the tee sheet grid may take a few minutes to be transferred to the report database do not see the Course Utilization Pie Chart With the Inform
17. key functionalities So oe SY YP Color Codes Facility Details Fees Pricing POS Sunrise sunset Auto Block Tee Sheet Email Tee Templates EZLinks Golf Inc Page 46 of 54 Maintenance Configuration Color Codes Color Coding is the process of highlighting slots on the tee sheet grid to provide golf shop staff reservation center staff or other users with visual indication that a time slot has certain properties attached to it Color codes can be used to call attention to twilight time slots starter times member only slots events etc They can be built directly into the Tee Template for recurring usage or applied to the tee sheet on a one time basis Color Codes are for visual reference only and do not prohibit or affect reservations within time slots Below is an example of a tournament color coded in red BUE OST ROST FROST FROST 7 20 2 FROST FROST FROST FROST EEE 2057 ROST FROST FROST 7 40a Guest s58 00 4 7 30 a VAN Tournament VFW Tournament VAN Tournament VAN Tournament 8 10 a v FW Tournament WAN Tournament B 20 a YAN Tournament VAY Tournament WFW Tournament WFW Tournament 8 30 Mapa VEW Tournament VAW Tournament View the active color codes 1 Click the Color Codes button located beneath the calendar 2 Alist of codes that have been defined for the course appears This is for visual reference only Create Deleting and Reassigning color codes or adding color codes to new or existi
18. round out her foursome by adding two additional people to the 9 20 reservation 1 Highlight the two golfers on the tee sheet at 9 20 and choose one of the following options a Click Edit from the Menu Bar and select Copy b Right click on the selected cells and select Copy c Inthe Icon Toolbar select Copy 2 Highlight the empty slots on the tee sheet where the new reservation will be added and choose one of the following options a Click Edit from the Menu Bar and select Paste b Right click on the selected cells and select Paste c Inthe Icon Toolbar select Paste 3 The reservation is added to the tee sheet The original reservation remains intact 4 A window appears with a confirmation number for the additional two golfers O The Cut Copy and Paste functions may also be used on blocks and events Menu Bar Options View The View menu offers several ways to customize the look and layout of your Tee Sheet The settings stick to the individual PC and Login Name used while changing the settings providing customization for different users at a facility The View menu contains a total of 13 options Utilization Display Course Utilization Chart Display Missed Revenue Summary Display Snapshot Display Special Hints Change Teesheet Font Change Teesheet Row Height Change Teesheet Tab Height Lock Menubar In Place A E E SR E Lock Text Toolbar In Place HE O View Icon Toolbar m e Ha Res
19. the PC is still in the process of synchronizing the golfer database The first time that Rapid Reserve is activated for an EZLinks login this can take between 20 seconds and 6 hours depending on the size of the golfer database Subsequent logins will only need to synchronize those golfer records that were added changed deleted which will normally be completed within minutes How do change the fields that appear in the Rapid Reserve window The fields displayed in Rapid Reserve which may include Initials Notes Credit Card and Email Confirmation are activated based on the reservation type selected or the general settings for the golf course Contact your Account Manager with questions or to request changes Rapid Reserve is using the wrong reservation type Rapid Reserve is designed to use the default reservation type for the time slot you have selected If the normally available reservation type is not appearing verify that greens fees are properly scheduled A reservation type becomes inactive if it does not have pricing associated to it An option to add a Guest is not available in Rapid Reserve The Guest option references the same generic database record used by the EZLinks Check In Screen If this record has not yet been configured for the facility the option to apply a Guest in Rapid Reserve will not be displayed Contact your Account Manager for assistance The first player in a group the captain cannot be de
20. the Text Toolbar to the desired location 3 Release the mouse button View View Icon Toolbar Click View from the Menu Bar and select View Icon Toolbar to toggle the Icon Toolbar on and off When using a touchscreen monitor the larger buttons of the Icon Toolbar allow for am ET egen am Tn AT easier navigation rr Le e ct Cm ca A eene moe DOES pi Webspedal Time 1 The location of the Icon Toolbar can be changed To move the Icon A Pl Toolbar to a new location 1 Click and hold on the three dots at the left edge of the Icon Toolbar eon amy 2 Drag the Icon Toolbar to the desired location 3 Release the mouse button View Restore Toolbars to Default Click View from the Menu Bar and select Restore Toolbars to Default to revert all Menu Bar text toolbar and icon toolbar settings to their default qualities and locations View Refresh Click View from the Menu Bar and select Refresh to force the screen to reload This retrieves fresh data and any new content that may have been added by other users Menu Bar Options Reports The Reports menu offers several options for generating viewing and printing data The Reports menu may contain the following options based on your configuration Report Generator Utilization Analysis Cart Signs Batch Member Cards Tracking amp Payment Info SE en mP m EZLinks Golf Inc Page 40 of 54 Reports Report Generator
21. the screen or hidden from view The bar must be activated by selecting View from the menubar then Display Snapshot to toggle the Snapshot Bar On or Off Legend The Legend provides a description of the color codes used in the Snapshot Bar Fee List The Fee List displays information at a glance about the fees available on a day or time selected on the grid including the price cancellation fee time day date restrictions cart details fee type and booking windows based on fee type Icon Toolbar The Icon Toolbar allows for easier navigation when using a touchscreen monitor because of the larger icon size The toolbar can be toggled on or off by choosing View from the menu bar then View Icon Toolbar EZLinks Golf Inc Page 12 of 54 Part 2 Clerk Functions The Tee Sheet is a dynamic environment There are multiple ways to perform many common functions For example the instructions on page 14 for booking a tee time reservation detail four different ways to begin the process Most users will develop a preferred method of completing tasks These methods typically depend on the presence of touch screen monitors and if users prefer to utilize the touch screen or prefer to use a mouse and standard keyboard Not every example will display every method of initiating the task even though alternative methods may be available EZLinks Golf Inc Page 13 of 54 Reserving a tee time full version 1 Highlight the number of cells on th
22. tool allows administrators to create customized tee sheet designs and to apply them when needed Everything from Straight Tees Shotgun Starts Double Tees or combinations of these can be built Also for facilities with multiple golf courses each type of design only needs to be created one time Once in place a template can be applied to any course at the facility on any day For more details refer to the EZLinks Tee Sheet Administrator Manual Maintenance Account Management Users and Passwords The Users and Passwords tool allows administrators to add and manage staff user accounts maintain special access passwords and set the password policy For more details refer to the EZLinks Tee Sheet Administrator Manual Maintenance Account Management Course Supervisor Password The Course Supervisor Password tool allows administrators to change the Course Supervisor password Typically this password is required to access Squeeze Times editing Course Information Golfer Check In and Reservations For more details refer to the EZLinks Tee Sheet Administrator Manual EZLinks Golf Inc Page 48 of 54 Part 4 Troubleshooting and Support EZLinks Golf Inc Page 49 of 54 Rapid Reserve Troubleshooting Rapid Reserve is not appearing in the menu Contact your Account Manager to have Rapid Reserve activated for your user group Rapid Reserve appears in the menu but is grayed out and cannot be selected This means that
23. types or to change the size of the tee sheet grid text EZLinks Golf Inc Page 37 of 54 The Custom option opens a standard Microsoft font window with numerous style settings However only the Font and Size settings are reflected in the EZLinks tee sheet grid After finalizing your selections click OK File Edit wiew Reports Maintenance Help E Utilization Display Course Utilization Chart Display Missed Revenue Summary Display Snapshot i Display Special Hinks A Change Teesheet Font Change Teesheet Row Height Courier New MG Sanz Serif Small Poole ES Change Teesheet Tab Height Lock Menubar In Place H Lock Text Toolbar In Place Tahoma Terminal el ch E zl Pa H KZ wv Restore Toolbars To Default AT Refresh View Icon Toolbar b Verdana Custom View Change Tee Sheet Row Height Click View from the Menu Bar and select Change Tee Sheet Row Height to change the height of the tee sheet rows This is especially helpful for golf shop staff using a touchscreen monitor For example the tournament manager may want to retain the standard height to increase the number of visible rows Add Course Note gt gt 8 Ge Weh Snecial_ E Information Center HINA NIA 7 7 TE N A N A 4 a Clear N A I N A e Temp 82 F Feels Like 82 N A N A a Humidity 33 UV Index 3 ALNA 8 Precipitation last 3 hrs 0 inches MA H 3 a am
24. CO EZLINKS EZLINKS TEE SHEET USER MANUAL Version 7 0 Table of Contents OC Wi AAA AAA AAA 4 About EZLinks Tee Time Network ETN Version 7 cccscccccccsssecccccesseccceceesecececeesecceeeeusecceseuusecsceseueeeeesseeeeeeesseugeeeeees 4 EE EIERE 4 DOCU MICE VE SO Mri LSU ado odias oda 5 A O O ENS 6 A A nn PO A A ea A 6 Part 1 Logging In ana Tee Sheet OVV W dd 7 EEN AAA AAA AAA A 8 Automatic Updates iaa OE eee 8 SELES O VW AENA AAA 9 VS RE 10 e SS CCT O EE 10 A seein aces wae cans span oe ena ec a ea cece aed ee 10 CI de e eo els 11 o A E 11 SE SUN E EE 11 COUTO NO a A A AS 11 A 11 Missed REVES od 11 OUTS D e E geen EE 11 EIERE 12 Re ME 12 Sie 12 IE OMY TiO ONO Rae ds ads ds dl 12 Bin e VOU ce NG CIO A E T wae waned omc a tu cued 13 RESERVING atee time TUN VERSION da 14 EMAIL COMM VEL ONda A A es 17 RESERVING ai Tee LING Rapid Reserve sra 19 Cancela Tes Time ton 21 C t COPY and Paste Tee WEE 21 Finding a Goler Record I the Database 21 e Eet e GEET 21 Search Results Grid Filtering and Grouping serren ioen a E A EE 22 CHICK IVE el Ote A o 24 Ree Ee Ee ee EE 26 Parto Meng Bar ODO ani A a 28 MENU Bar Options File a 29 Pile Manage QUEACCOOIUN tiara liada 29 SI EE ea E Ee ot oe 29 Menubar Options Politico 29 Edit MIS DS do es 30 Edi EEES MAN es ett credo 31 Bet Te ATOM ON das 31 En TESTI aa ee 31 EE EVO oO 31 Seite 32 o E 32 EE CNC case gn cto ae pines Got wees les eae A A aiii 32 Edit bislo
25. Course Information e Point of Sale fe Lottery Requests E Links Solution Center d La st N ame Pa rt i a eetch for lar Drag a column header here to group by that column F Search by Advanced Cia i EE EN Filters Confirmation Number Last 4 Phone Membership Number Last Name Partial b Confirmation Number c Last 4 Phone this will search both the Home and Work Phone Numbers EMail Address d Membership Number e Email Address 2 Inthe Search for field type the information you want to find a Last Name searches can be refined and will return results more quickly if you include a comma and letters for the First Name i e smith j No spaces should be entered between the last and first names b Partial names can be typed i e johnso or johnso b c Member Number lookups may include numeric and or alpha characters 3 Click Search to scan the database for matching records a pipah Advanced Filters By selecting either of the Advanced Filter options prior to clicking the Search button you can reduce the list of results that are displayed in the grid The optional filters are EZLinks Golf Inc Page 21 of 54 e Same state province this will filter the results to only include golfers who have a defined state of residency that matches the location of the selected golf facility e Previous guest at facility this filters the results to only include golfers who have at some point i
26. EZLinks Golf Inc Page 28 of 54 Menu Bar Options File The File menu contains two options 1 Manage Your Account 2 Exit T Mon August 06 2012 Jan Feb Mar o Spm w TES S MT Y TE SS MTY Ts d 23 30 31 12341516 7 6 9 10 11 12 13 14 15 16 y Tee Time Event Block Edit Cancel Checkin 4G The inh at FX inks d Ann A 014 ARroinds 4usilahle 24 Pruinad lt Filled lrilizar File Manage Your Account Click File from the Menu Bar and select Manage Your Account to change your password at any time 1 Enter the current password once 2 Enter the new password a second time 3 Click OK to confirm File Exit Click File from the Menu Bar and select Exit to close and exit the Tee Sheet Menu Bar Options Edit The Edit menu may contain the following options based on your configuration Multiple Days Events Manager Course Information Tee Time Event Block Edit Cancel E eS yy Es EZLinks Golf Inc Page 29 of 54 9 Display Notes 10 Squeeze Tee Time 11 Cut 12 Copy 13 Paste O Note Some options require administrator rights or a manager password File Edit View Reports Maintenance Help 5 Ste Multiple Days Gre Events Manager ech E Tel eh Course Information Information g Point of Sale Za Lottery Requests E Tee Time Jan Feb Mar Apr May Jun Jul p Event CeT Pati re sare Tee d 40 11 12 13 14 15 16 17 18
27. FROST Wind Speed 5 mph Direction NNW Sunrise 6 06am Sunset 7 42 pm Sykes Jeff Sykes Jeff Sykes Jeff Golfer Jones Mary N A N A Sykes Jeff Sykes Jeff Sykes Jeff Sykes Jeff ConfirmiD 293720932 Fee 9WDWLK N AJN A Reservation Type Public a Booking Group Club at EZLinks Admin N A N A smith Mango Smith Mango Smith Mango Smith Mango Date Time Booked 8 21 12 09 22 am N A N A Y a Pones May 4 ae mainte um ones Mary Jones Mary A Event that day 0 N A N A Need to check w other golfers 0 Time not available N A N A Price too high 0 N A N A Other 0 View Reports N A H N A N A N A N A N A pening on the tee sheet and select one of the following options Menu Bar and select Paste b Right click on the selected cells and select Paste c Inthe Icon Toolbar select Paste 4 A window appears with three options a Remove Original Players will remove the original reservation from the 8 40 tee time b Paste a copy of Original Players will leave the original reservation on the tee sheet c Cancel 5 Select Remove Original Players The tee times are now reserved at 9 20 and have been removed from the original reservation at 8 40 EZLinks Golf Inc Page 33 of 54 Example 2 Copy and Paste Copy and Paste works in much the same way as Cut and Paste except the original tee time is automatically retained and the option window does not appear In this example Mary Jones wishes to
28. Microsoft Excel xls file 2 The file name includes the Course and Date for easy identification Sample file name BountifulBirdiesGC 20120124102724 UtilizationReport xls 3 After the file is saved you will be asked if you want to open the report The PC uses Microsoft Excel or a similar program that can read xls files to view the spreadsheet EZLinks Golf Inc Page 43 of 54 Reports Cart Signs Click Reports from the Menu Bar and select Cart Signs to access the report which allows you to easily print cart signs for your events 1 A window will ask if events should be included in your cart signs 2 The list will be pre populated with golfer names and times from your tee sheet 3 Specify cart sign details including a specific title for the cart signs the golfer name font size number of golfers per cart the hole number for each cart whether or not to print the hole number and how many signs per sheet of paper 4 Review the signs on the preview screen prior to printing Reports Batch Member Cards Click Reports from the Menu Bar and select Batch Member Cards to access the feature which allows for exporting or printing membership card batches See more in the Membership section of the EZLinks Tee Sheet Administrator Manual Reports Tracking and Payment Info Click Reports from the Menu Bar and select Tracking and Payment Info to view Tracking and Payment information window The screen provides reservation a
29. Requests T Wed August 08 2012 Jan Feb Mar Apr May Jun Jul Sep Oct Nov Dec 2011 S M T w TES SC E e ME e EE Sis REES IS IM TT IDN TT D Channel View EZLinks Solution Center o d 29 30 311 2 34 5 67 a y Tee Time Event Block Edit Cancel CheckIn Golfer Show Revenue Missed Color Codes View SC The Club at EZLinks d Aug 08 2012 Rounds Available 280 Rounds Filled O Utilization 0 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 Add Course Note gt gt Conditions Clear Temp 80 F Feels Like 31 Humidity 48 UV Index 3 Precipitation last 3 hrs 0 inches Golf Index 9 Very Good Wind Speed 9 mph Direction ENE Sunrise 5 52 am Sunset 8 01 pm Maintenance Events Holidays This functionality is used to override normal tee sheet templates and fees during Holidays or other special events For example a course operator may wish to utilize weekend fees and tee templates for a holiday which falls mid week Maintenance Lottery Please see our separate Lottery tutorial if you wish to implement a Lottery or contact your Account Manager Maintenance WebMarket Please see our separate WebMarket Administration tutorial or call EZLinks Support at 888 995 4657 Maintenance Configuration Click Maintenance from the Menu Bar and select Configuration to access tools for configuring the Tee Sheet The configuration section includes these
30. ST FROST FROST FROST FROST FROST FROST FROST Missed Revenue Summa 7 00 FROST FROST FROST FROST Course maintenance 0 e ees Pe Pe FROST IST FROST FROS E emm 0 RC FROS CG ROST Need to check wiother golfers 0 j FROST FROST FROST FROST Time not available A FROST FROST FROST FROST 0 Ctrl T Ctrl B Ctrl E y Cancel Re send Email Confirmation Display Notes Display Special Hints y th Cut Ctrl X t Copy Ctrl C ee O O SA O O i IIE Paste Ctrl V Pa Legend DAllOpen OThreeOpen MTwoOpen M One Open MBooked Mi Blocked we to a tee time i Change Golfer 3 wn D eens Type is i Empty Timesi Slot e Fa Time Siet Current Time Change Fee JA Public oso 7 1717171071717 1 7 CurentDa Fee Name Fee cal Hrs From w m zl w dl F als Begin end al a m R xf x E Edit Color Code by Row k D gt woowak 2000 000 24 1200A 159P YY Y Y e Y 7 9 2012 12 25 YY Y wi 22 Edit Color Code by Cell D E o gt IW 18 Ride 60 00 24 12000 1130 Y YY YY SY SY Yyy BEY ei vy Missed Revenue 50 00 24 500AM 959M Y Y Y Y Y Tyr 12 31 S Y a4 1159P s s s s s s s 11nn 19 314 gt View Tracking amp Payment Info we EX E i 62 A icon Toolbar Block Edit Cancel Check In Golfer Paste Missed 8 Friday August 24 2012 10 37 18 AM EZLinks Golf Inc Page 14 of 54 2 Select the correct Reservation Type Click Continue 3 The Sel
31. Ss a its iia 32 Edit SquUeeze Tee Rn a s 32 e CU CODY EE eege 33 MENU Bakr Bag ei ET 34 GEIER 35 EZLinks Golf Inc Page 2 of 54 View Display Course Utilization Chata 35 View Display Missed Reventa SUMMA Y ad 36 View REENEN E len LEE 36 VIEW DISPLAYS EU re daeeeseseneoatalis 37 WIEW Change Tee Nest FON kaei a o 37 View Change Tee Sheet Row HEIENE oocinscsecoren taroa ET E EE AEEA 38 View Change Tee Sheet Tab Heieht NAE 38 View kock Menu Bale IMP 39 VIEW LOCK Text Toc EE placas 40 VIEW VIEW IGOR e TEE 40 View Restore Toolbars to Default cssscccsssssescecsessescccccssesccccesssscessessessessessesceseessessessesssssescessescessesssssensesssseess 40 TO RTOS ri sen demos sprains E A AA AA A a aa 40 Menu lag Ce ele EE 40 Reports Report General anida iaa 41 REPORTS D ME ue ANI as 42 Reports Cat Itaca au aa aa aaa 44 Reports Batch Member ee EE 44 Reports TRACKING and ay Mentira da ee 44 Menu Bar Options Maldten nl 45 WMalntenahiGe Course NOLES cis AA io 46 Maintenance Ed e EE 46 Maltenance Reie Visa ios 46 WAIN tena NGG NM oc 46 Maintenance CONE Ur ON A A od 46 Maintenance Configuration Color Codes 47 Maintenance Contieuration EacilityDetallS ii deed 47 Maintenance Configuration Fees Pricing cissamen aAA nono noo nono n nn nono AAA 47 Maintenance Renee E 47 Maintenance Configuration Sunrise sunset auto block ooooononooooononononononoonnnnonon
32. User Manual September 2012 Complete refresh June 2013 Modifications to layout content feature updates EZLinks Golf Inc Page 5 of 54 Glossary An abbreviation for EZLinks Tee Time Network a synonym for the EZLinks Tee Sheet EPOS The EZLinks Point Of Sale system Retail operations who maintain PCI compliance are taking proper steps to safeguard customer credit card data The Payment Card Industry Security Standards Council set technical and operational requirements to protect credit cardholder data The PCI Compliance standards apply to all organizations that store process or transmit cardholder data For more information about maintaining PCI Compliance log in to ETN select the EZLinks Solution Center tab then PCI Compliance l An optional single screen reservation process designed to more quickly complete a tee Rapid Reserve time booking SE l Settings which customize the look and feel of ETN and which save or stick to the Sticky settings WW individual PC and Login Name Legend The Exclamation Mark highlights a piece of information which is critical to your understanding and operation of the EZLinks system Please read carefully The Information Icon highlights a tip best practice or other fact designed to help users understand and operate the EZLinks system efficiently Please read carefully EZLinks Golf Inc Page 6 of 54 Part 1 Logging In and Tee Sheet Overview EZLinks Go
33. ation Center docked to the left of the tee sheet grid select View from the menubar and verify that that Display Course Utilization Chart is set to an active status do not see a link for Est Daily Revenue The link for Est Daily Revenue appears in a green font above the tee sheet grid If it does not verify that the tee sheet grid is in Show Revenue mode This is required for the link to be displayed If you do not have a Show Revenue option or the Utilization Bar is not appearing at all above the tee sheet grid contact EZLinks for assistance do not have a Check In Summary report available in my list of reports This report is activated by default for golf shop and golf management company users If your user group fits into one of these categories and the report is not available contact EZLinks for assistance Reservation Tracking and Payment Info Troubleshooting The option for Reservation Tracking amp Payment Info does not appear This software function is not activated for many non administrative users Contact your Account Manager for assistance or programming changes A credit card number is not shown in Reservation Tracking amp Payment Info If a credit card number was not entered at the time the reservation was made this field will be blank If a credit card was entered the field will be encrypted for security purposes appearing as XXXXXXX Reports Troubleshooting The statistics on the printed report do not matc
34. ator Manual for further instruction Click Maintenance from the Menu Bar to access important tools for customizing the Tee Sheet The Maintenance menu contains a total of 6 options E EZLinks Tee Time Network The Club at EZLin 1 Course Notes 7 EE z File Edit View Reports Maintenance Help 2 Events Holidays 3 Lottery Std View Course Course Notes 4 WebMarket O Group View Events Holidays 5 Configuration co Lottery t Point of Sale Lottery Reg 6 Account Management WebMarket Mar Apr May Jun Ju SI KZ f Configuration Pw TtrFSsI sS MT w Account Management 4151617 16 19 20 21 22 Tee Time Event Block Edit Cancel Checkin Golfer Show Revenu a EZLinks Golf Inc Page 45 of 54 Maintenance Course Notes Course Notes are messages which appear on screen for a date or range of dates in order to capture the attention of anyone using the EZLinks Tee Sheet software Common uses for displaying a note are Course maintenance or aerification special events or tournament announcements rotation of 27 hole layouts etc An example of the note being displayed on the tee sheet is below in yellow SS EZLinks Tee Time Network The Club at EZLinks File Edit View Reports Maintenance Help Std View Course O Group View The Club at EZLinks ek E Tee Sheet S Golfer Information 8 Course Information Le Point of Sale to Lottery
35. celed then this side of the screen will be empty A sample Reservation detail report is shown EZLinks Golf Inc Page 44 of 54 Credit card information is secured in a format that meets the consumer privacy requirements set forth in 2007 by the payment processing companies known as PCI Compliance The credit card numbers are encrypted and are not stored in the EZLinks database Find details for a reservation on the tee sheet grid 1 Right click on the tee time for which you want to view details 2 Select View Tracking amp Payment Info from the menu Find reservation details by Confirmation Number 1 From the menubar select Reports from the Menu Bar then Tracking amp Payment Info 2 Type a Confirmation Number in the appropriate field 3 Click Search to load the details for the reservation Find reservation details by Cancellation Number From the Menu Bar select Reports gt Tracking amp Payment Info Type a Cancellation Number in the appropriate field Click Search to load the details for the reservation To view credit card information if available hover the mouse pointer over the encrypted field E E When prompted type the Supervisor Password to reveal the credit card number Menu Bar Options Maintenance Note Maintenance items are available only to users with administrative rights In this User Manual we will highlight key features Please refer to the EZLinks Tee Sheet Administr
36. ck View from the Menu Bar and select Display Snapshot to toggle the Snapshot Bar on or off EZLinks Golf Inc Page 36 of 54 File Edit View Reports Maintenance Help Std View Course croup View The Club at EZLinks eh Tee Sheet 3 Golfer Information le Course Information Point of Sale Lottery Requests EZLinks Solution Center 1 2 Channel View T Mon August 06 2012 Jan Feb Mar Apr May Jun Jul Sep Oct Nov Dec 2011 2013 GaS M T eE E ES EE EERS ETRE S jS MT YTES d 29 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 a Y TeeTime Event Block Edit Cancel CheckIn Golfer Show Revenue Missed Color Codes View SC The Club at EZLinks d Aug 06 2012 Rounds Available 284 Rounds Filled 176 Utilization 61 Time Slots Add Course Note gt gt Information Center E Web Special Time Conditions Clear Ee 20 00 N A 1 40 p_ Guest Guest Guest Guest Temp 82 F Feels Like 82 7 Humidity 34 UV Index 9 20 00 N A 1 50 p_ Guest Guest Guest Guest Precipitation last 3 hrs 0 inches Golf Index 9 Very Good Wind Speed 7 mph Direction Sunrise 5 50 am Sunset 3 04 pm 20 00 N A 2 00 p Guest Guest Guest Guest Guest Guest 20 00 Guest Guest Guest Golfer Guest 8 20 00 N A 2 30 p Guest Guest Guest ConfirmiD 292751994 Fee 9WDWLK renal Typo Coble 620 00 N A 2 40 p Guest Guest Guest Guest Booking Group Club
37. ctive you can attach a debug log by clicking Attach Debug Comments mb A 12 Highlight the last file named with the current date Click Open Contact EZLinks Golf Inc Select Debug Log Attachment Look in CS Debug ei ex ES E2Debug 20110829 og E EZDebug 20110908 log EZDebug 20110831 log EZDebug 20110909 log EzDebug 20110901 bg ME s E EzDebug 201 109029 E EZDebug 20110906 log E EZDebug 201 10907 tog Filename EZDebug 20110912 log A Fies of type EZLirks Debug Logs Support amp Service If you are unable to access the Help module within the EZLinks Tee Sheet please call or email 1 888 995 4657 support ezlinks com EZLinks Golf Inc Page 54 of 54
38. e prompts on screen to define the squeeze time parameters EZLinks Golf Inc Page 32 of 54 Edit Cut Co py Paste This function allows a user to Cut Copy or Paste a piece of information such as a reservation on the Tee Sheet Example 1 Cut and paste Golfer Mary Jones has a twosome reserved at 8 40 She requests to move the tee time to 9 20 Highlight the tee times and choose one of the following options 1 Click Edit from the Menu Bar and select Cut 2 Right click on the selected cells and select Cut 3 Inthe Icon Toolba r select Cut amp EZLinks Tee Time Network The Club at EZLinks a ees a File Edit View Reports Maintenance Help O std H Multiple Days O Grd Events Manager E Tet Course Information Tee Time e Event Ctrl T a Block Ctrl B a E Edit Ctrl E The y Cancel gb F information Ca Point of Sale o Lottery Requests EZLinks Solution Center La Channel View Jan Feb Mar Apr May Jun Jul Sep Oct Nov Dec 2011 2013 les smtTwTEST SM MS SAS ES IMEI TE iets 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 Cancel CheckIn Golfer Show Revenue Missed Color Codes View SC X 248 Rounds Filled 90 Utilization 36 FROST FROST FROST FROST FROST FROST Highlight the correct o Click Edit from the DI Ctrl V FROST FROST FROST
39. e tee sheet corresponding to the time and number of golfers To highlight left mouse click on the first tee time hold and drag the mouse to the last tee time and release the mouse button There are four ways to proceed Inthe Text Toolbar select Tee Time In the Icon Toolbar select Tee Time Right click on the selected cells and select Tee Time Double click on the cell in the farthest right slot Qa O0 og 9 File Edit View Reports Maintenance Help Std View Course Group View The Club at EZLinks E Tee Sheet Golfer Information acm Information Point of Sale Lottery Requests B EZLinks Solution Center A channel View T Fri August 24 2012 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2011 2012 2013 o Site TES E SAME ER E ED EES d 34 567 8 9 1011 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 1 213 5l6l7l8 a t Block Edit Cancel CheckIn Golfer Show Revenue Revenue Fee List List Missed Color ees Text Toolbar The ii SI ug 24 2012 Rounds Available 276 Rounds Filled 0 Utilization 0 Est Daily Revenue 0 00 Conditions Clear MAUI FROST FROST FROST FROST Temp 83 F Feels Like 33 SS es Humidity 42 UV Index 8 6 FROST FROST FROST FROST Precipitation last 3 hrs 0 inches 6 FROST FROST FROST FROST Golf Index 3 Very Good SS a 7 Pape Wind Speed 8 mph Direction SSW l FROST FROST FROST FROST Sunrise 6 09 am Sunset 7 37 pm 6 FRO
40. earch options see Finding a Golfer Record in the Database on page 23 24 of this manual 5 Click Search 6 Search results are displayed in the display area directly to the right Select the correct golfer from the list and click OK Select Golfer Search by Last Name Partial A Advanced Same state province Filters Previous guest at faci dh Search Select Chicago Last Name First Mid matha mnome Phone Work Phone Ballard Amanda lv 312 91 3 6901 Company Country Mobile Cell Fax EZLinks Golf Inc United States v Address 1 Address 2 Gender Birthday 401 S LaSalle St Suite 500 Male Female 0622 1976 cal Zip Code City State e0605 Chicago D EZLinksID 3817859 Web username Password aballard eziinks com ezinksballard bes Membership Type Membership Number StartDate End Date Last Printed V Club EZL 14 Mem 3817859 8 31 2012 8 31 2013 Not Printed E Super Member 3817859 8 31 2012 12 31 2012 Not Printed Wl Memberships Playing History le Contact Notes ote aig tory gt 4 Cancel v Middle Name e City w State v Zip Code v IL 60605 amp New E Edit Ey Save E Detach x Cancel ag Add gt Edit PrintCard a Preview ln Edit Member Template 7 Ifthe golfer is not listed in the database create a new golfer record EZLinks Golf Inc Page 15 of 54 10 11 12 13 14 15
41. ecord qe EE e Sac 7 Expiration Date MMYY Name Mumford Marcus X 15 Choose confirmation e mail EE option Confirm Send Email Confirmation to all registered email addresses in the group Send Email Confirmation to only 16 Click OK at the bottom of the page Do not send a confirmation email 17 The reservation is complete and will be reflected on the tee sheet Navigation Tips for Rapid Reserve e The UP DOWN ARROWS are used for moving the cursor through the golfer selection list e The ENTER key is used for selecting a golfer in the list and advancing to the next field e The TAB key is used for keeping a field as is and advancing to the next field Database Download Synchronization Rapid Reserve utilizes a temporary golfer database saved locally on the computer locally cached to facilitate faster golfer lookups The first time a PC logs into EZLinks it will begin downloading a copy of the user s golfer database in a process called Database Download Synchronization This is done transparently and does not affect other functionality It will occur on each EZLinks PC The initial download time is dependent on the size of the database and may take between 20 seconds and 6 hours to complete A status message is active during this time at the bottom of the Tee Sheet Click the Click for info link to see a window with details about the progress EAGLES TICKS GOLF CLUB 1 a Rapid Reser
42. ect Golfer window appears Select Golfer Search for Search by Last Name Partial i Advanced Same state province Filters Previous guest at facility dt Search SS Select Drag a column header here to group by that column Last Name First Mid Other Home Phone Work Phone Company Country Mobile Cell Fax United Stat Ooo k af Era K Address 1 Address 2 Gender Birthday a fettae orem 77 sy S Ersan Zip Code City State e snl L ps Email Web username Ed Password canasta mer ype montero unos Sor Date end Date Lasel zez asa ze Delete a Print Card a Preview ig Edit Member Template Wi Memberships Ta Playing History s Contact Notes 8 Lottery History L ok 1 Y Cancel 4 Enter the golfer Last Name into the Search For field a Last name searches can be refined and will return results more quickly if first name details are also included in the search criteria Enter a comma after the last name followed by the first initial or first name example ballard a or ballard amanda No spaces should be entered between the first and last names b Partial names can be entered example balla or ball am Tip The Search By default setting can be changed from Last Name to Phone Number Member Number Email Address or Confirmation Number For more s
43. ed mT TT TT FERRER eT TT TT oade Dates to Analyze 05 03 2008 EZ Add Dates 05 10 2008 Analyze a continuous range of dates la EE Clear Dates 05 31 2008 A range of dates can be selected by painting the appropriate cells in the calendar Report description printed in header of report Summary of Saturdays during May 2008 1 Drag the mouse pointer across the cells while holding down the mouse button 2 When the desired cells are highlighted release the mouse FH WR E button 3 Click the Add Dates button Analyze multiple dates that are not continuous Individual dates can be selected in the calendar by using the CTRL key Hold down the CTRL key on your keyboard Click the mouse button on each calendar day to be included until the correct days are highlighted To de select a cell simply click on it a second time Click the Add Dates button 2 YS Customizing the Utilization Report Title By default the Utilization Report will use the selected dates in the title of the report However you can create your own descriptive title by replacing the text with your own verbiage Some examples may be e Summer 2008 Tee Time Analysis e New Years Day Reservations 2008 2012 e Tuesdays and Thursdays May Aug 2012 The Utilization Report File 1 After clicking the Generate Report button the Utilization Analysis Report is automatically saved to the EZLinks Reports directory on the local hard drive as a
44. eholder and only keeps another O reservation from being booked at the same time To formally reserve the tee time remove the block and book a tee time For more information about removing a block please see the Edit Cancel section below Edit Edit To edit a reservation or block highlight the tee time s or block and choose one of the following options a Click Edit from the Menu Bar and select Edit Or b Right click on the selected cells and select Edit Or c Inthe Icon Toolbar select Edit Edit Cancel To cancel a reservation or block highlight the tee time s or block and choose one of the following options a Click Edit from the Menu Bar and select Cancel Or b Right click on the selected cells and select Cancel Or c Inthe Icon Toolbar select Cancel If cancelling a tee time a window will appear prompting you to enter a Cancellation Type initials and confirmation that a cancellation email should be sent These items are configurable depending on your course needs Contact your Account Manager for additional information Once the cancellation is complete the tee time will be completely open and available to reserve Edit Display Notes Click Edit from the Menu Bar and select Display Notes to access the course notes wizard Edit Squeeze Tee Time Click Edit from the Menu Bar and select Squeeze Tee Time to add an additional tee time between two existing tee times on the Tee Sheet Follow th
45. eport Click Reports on the Menu Bar Select Report Generator The default view will show the reports you have identified as your Favorites Select a report from this list or choose one from a Report Category folder a To Preview a Report i Inthe Report Generator double click a report name to launch the EZLinks Report Viewer or li Highlight the report and click the Preview Report button iii A hard copy can be printed from this window by clicking Print E b Print a Report Bypass the Preview mode and immediately send the report to a printer Any printer that your PC is connected to will be available for selection c Export a Report Save report data in a number of different file formats The file can then be emailed imported into a database for analysis or simply stored for future reference Reports saved as an xls file require Microsoft Excel 2003 or newer to properly view the data Older versions of Excel may not function EZLinks Golf Inc Page 41 of 54 Report Favorites When opening the Report Generator the default view is the Favorites E folder This provides instant access to the most frequently used reports Reports designated as favorites are tracked based on EZLinks login and will be displayed on any PC where that login is used Add a Report to Favorites In Report Generator select a report category Highlight a report name Right click and select Add to Favorites or oY PP Drag and drop the repor
46. h the tee sheet grid The Report Generator database is updated regularly to provide statistical information but is not always real time Reservations or check ins conducted on the tee sheet grid may take a few minutes to be transferred to the report database EZLinks Golf Inc Page 52 of 54 I am unable to print reports Verify that the computer you are using is connected to a printer either with a direct cable or across a local network This is especially true when using a laptop computer where portability may not always provide access to a printer Also verify that printer power is turned on do not see a report name that I printed in the past Several reports that were available in legacy versions of the software had a different name To increase efficiency many reports were redesigned or consolidated In the Report Generator browsing the description column helps a user identify the difference between the various reports A report that saved to my Favorites folder is no longer there Favorites are based on the login password that is used to access the tee sheet software not the specific PC being used If a report no longer appears perhaps you are logged in differently If you are not logged in differently then the report may have been accidentally removed To reapply it to your Favorites folder simply locate it in the report category sub folders highlight it then drag and drop it into the Favorites folder EZL
47. il Address box and click Re Paste Ctrl V Send Email AAA a A message will appear asking if you want to save this new email address to the golfer s database profile overwriting the previous address If so click Yes b If this email address is only for temporary use for example if you are sending an email to another golfer in the party click No and the original email address will be retained in the golfer s profile EZLinks Golf Inc Page 18 of 54 Reserving a Tee Time Rapid Reserve Rapid Reserve is not automatically activated Please contact your Account Manager if you would like to utilize this feature e Time 1 e Ge 7 00 a Rapid Reserve is a simplified tee time booking rae 6 04 a method that utilizes a single screen instead of the E Rapid Reserve A TeeTime standard Reservation Wizard 8 20 a e 8 38 Event Ctrl T o 20 d 1 Highlight the number of cells on the tee sheet 8 36 a E Mock Ctrl B ER a Edit Ctrl E corresponding to the time and number of 8 44 a B 52 3 Ca ncel golfers 2 Right click in the highlighted cells and click Rapid Reserve from the menu The Rapid Reserve Window appears Rapid Reserve el Enter player names Reservation typd1 Basic x Fee type Weekday 18 Holes 60 00 Player 1 T New Customer Add to database Initials Use default Guest record Type a name or membership number as or make a selection Ger Visa Name
48. inks Golf Inc Page 53 of 54 Procedures for Contacting EZLinks Support 1 Log into the EZLinks Tee Time Network the Tee Sheet 2 Choose Help and Contact EZLinks File Edit View Reports Maintenance Help Course Contact EZLinks DEMO EZLinks Supr Std View O Group view About the Tee Time Network Y FF Tee Sheet Golfer Information Course Information 7 Search Tee Times EZLinks Solution Center T Fri September 23 2011 Jan Feb Mar Apr May Jun Jul Aug O 2 NT E SISMTWTFSISMTIWTFEFSISMIWTRS SM d pop 1 23 4 5 6 7 8 9 10 111213141516 17 18 19 20 21 22 25 26 i 3 Fill out the appropriate contact information including your Name contact EZLinks Get Inc Course Email or Phone ay 401 South La Salle Street Suite 500 4 Click the drop down arrow in the Send To box A 5 Select Suppo rt and Se rvice EZLinks Support Contact 1 888 99 LINKS 1 888 995 4657 support ezlinks com 1 888 885 4657 6 Enter your question or issue details into the Comments field eee 7 Include the PC Name or location You can also submit a message to EZLinks using the form below i g r e Your Name Eric Anderson 8 List the application being used Tee Sheet Point of Sale etc a PT _ 9 List date and time error occurred if applicable ege mmm Your Phone Number Optional 312 555 5555 10 Please provide as much detail as possible See gn I 11 If a
49. intenance Help Standard Tabs 5 Std View Course ES Croup View The Club at EZLinks Point of Sale Ire Lottery Requests EZLinks Solution Center i Channel View Wed August 22 2012 Jan Feb Mar Apr May Jun Jul Sep Oct Nov Dec 2041 20 Pa ES E Ss MTIMITAS GAN 2 A A 3 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 27123 24 25 26 27 26 29 30 31 wE 5 6 7 Suc ere E EEE allals a A SC The Club at EZLimks Aug 22 2012 Rounds Available 276 Rounds Filled 28 Utilization 1032 r e EZLinks Tee Time Network The Club at EZLinks Edit View Reports Maintenance Help 8 Std View Course C Group View The Club at EZ Links g Wed August 22 2012 Jan Feb Mar Apr May Jun Jul Sep Oct Nov Dec 2011 20 ENE Te TE S smTwTES sMTYWTEFE S L fh na e o L in GH k L oa The Mhuuh at FFl inke J Gin t 2012 Prima nsilshla IE Prund lt Fillad 2 lrilizstion ts View Lock Menu Bar in place 26 27 26 29 30 31 1 NA EIS 2 3 4 5 REI L Tee Time Event Block Edit Cancel Checkin Golfer Show Revenue Missed Color Codes View 5C Click View from the Menu Bar and select Lock Menubar In Place to keep the Menu Bar stationary regardless of other
50. ked tee times Staff can see at a glance how fully utilized the course is When the utilization chart is toggled on the View Details option becomes available in the lower right hand corner of the chart area see image below Clicking View Details displays the Daily Reservation Summary which displays the following e Total rounds available for the day e Total rounds blocked for the day e Actively reserved tee times including o reserved tee times as a percentage of total tee times available o total number of rounds o estimated revenue from those reservations e Total tee times checked in tee times including o checked in tee times as a percentage of total tee times available o total number checked in EZLinks Golf Inc Page 35 of 54 o revenue from checked in reservations The Club at EZLimks Aug 06 2012 Rounds Available 284 Rounds Filled 176 Utiliza Add Course Note gt gt Information Center Web Special Time Conditions Clear g Temp 62 F Feels Like 62 Humidity 34 UV Index 9 Precipitation last 3 hrs 0 inches Golf Index 9 Very Good Wind Speed 7 mph Direction Sunrise 5 50 am Sunset 2 04 pm Open Booked i View eas p20 e EZLinks Tee Time Network The Club at EZLinks M I Daily Reservation Summary The C lub at EZLinks nday August 6 2012 Total rounds available for the day 284 Total rounds blocked forthe day 0 Utilization Rounds Actively Reserved 61 176 Checked
51. lf Inc Page 7 of 54 Logging In a 1 For EPOS version 6 users double click the Tee Sheet icon A and skip to step 4 below a 2 To launch the Tee Sheet in stand alone mode from your desktop double click the Tee Sheet icon a and skip to step 4 below 3 For EPOS version 7 users first log into EZLinks Point of Sale and click the Tee Times tab from within EPOS For more information about logging into EPOS please refer to the EPOS User Manual P EZLinks Point of Sale EL Retail 1260 Phil St Marlo Golf Shop Security Manager ee ee Iemmmmmmmmmmenl Clear Clerk Lock No Customer Assigned Account Number Loyalty Number Points 0 ye 4 A Login screen is displayed EE TEE TE os Login Name OK Password zt Cancel Version 7 2 1 512 Copyright 1996 2012 EZLinks Golf Inc All rights reserved 5 Enter your Login Name and Password and click OK Tip For EPOS 7 users only after logging into the Tee Sheet once using the Tee Times tab in EPOS the Tee Sheet login credentials are stored and associated with the EPOS credentials To unlink these credentials refer to the EPOS User Manual or contact EZLinks Support at 888 995 4657 6 The EZLinks Tee Sheet is a secure application and only authorized users may access the Tee Sheet If you are unsure of the correct Login Name and Password please ask your supervisor The Tee Sheet requires an active connection to the internet If you are having
52. me Network Administrator Manual Course Note This is where course notes are displayed For information on creating modifying or deleting course notes refer to page 46 of this manual Weather Conditions Weather conditions originate from Intellicast are based on the course zip code and are displayed in the Information Center Temperature Humidity UV Index Wind Speed Wind Direction and actual Sunrise Sunset are displayed New weather features include the Golf Index and precipitation in the last 3 hours Missed Revenue Summary The Missed Revenue Summary allows staff to monitor how many golfers are being turned away and for what reasons When viewing the green Missed Revenue Summary section in the Information Center click the View Reports link to view the EZLinks report generator for more report options Options include Missed Revenue by Date by Group or Summary For more information please see the EZLinks Tee Time Network Administrator Manual Course Utilization Chart The Course Utilization Chart shows a snapshot of the total open and booked rounds for the day By clicking the View Details in the lower right corner additional details including estimated revenue depending on course setup and user rights are available For more information please see page 35 of this manual EZLinks Golf Inc Page 11 of 54 Snapshot Bar The Snapshot Bar provides an at a glance view of tee sheet activity It can be displayed at the bottom of
53. n can be updated from this screen d Click Save To change the Fee applied to a golfer highlight the appropriate golfer There are two options a Click the dropdown button in the Fee Name field This will change the fee for the selected golfer b Click the Fee Selector button at the bottom of the screen Selecting a fee from this list will update the fee for the selected golfer and all golfers below it on the Golfer Check In screen c A list of greens fees available for the date time and user group appears d Select the appropriate fee from the list e Ifa Flex Fee is selected the Fee Amount field can be changed by typing over the displayed value f If you use EPOS or an integrated POS this fee will be transferred to the Point of Sale upon clicking Finish Check In g If you have changed fees and wish to revert back to the original values and are still working in the check in screen EZLinks Golf Inc Page 25 of 54 i Right click the mouse pointer anywhere on the check in grid li Select Restore Original Booking Fees 7 An optional Cart can be entered a Type directly into the Cart field b This number will be displayed next to the golfer s name on the tee sheet grid and Starter Reports 8 Click Finish Check In Checked In Golfer Status Overview of Check In Status Golfer names are initially displayed in a black font color on the tee sheet grid This indicates that a reservation has not yet checked in at
54. n status of a reservation 3 10 p Buehne Zach 3 20 p Decker Open Booked Blocked View Details 9 H SE SS DH WR FU IR EH EH SS E WS Legend l t Open ODThreeOpen MTwoOpen M One Open BGoched Mi Blocked Reservation Type Empty Time Slot ofGolfes 1 2 3 4 i Days Out tio E A Fee Name Fee ca Hrs From To M T w T F 3 3 Be Tee Time Event Block Edit Cancel Check In Golfer Cut Pa been finalized This is useful for users to recall the meaning of the various font colors For EPOS users the Information Center will display transaction information 1 Click on a reservation in the tee sheet grid Add Course Note gt gt Information Center Time Avg Condition Clear 6 00 FROST High Temp 90 F ner Low Temp 66 F FROS Precipitation 0 04 inches FROST Golf Index 3 Very Good ne Avg Humidity 49 FROST Sunrise 6 08 am Sunset 7 39 pm FROST Golfer Guest o RS ae ConfirmiD 293900810 Fee 18RIDE FROST FROST FROST FROST Reservation Type Walkup Booking Group Club at EZLinks Admin Date Time Booked 8 23 12 03 02 pm POS Transaction Information E EEN Trans 117495 Status Sale Finalized s Total Items 1 Trans TTL 88 00 7 40a Guest o d 4 Clerk ID 38 Term Dsi i VFW Tournament 5 00 a 2 Click View Details VFW Tournament 3 The Tee Time Audit Summary is displayed EZLinks Golf Inc Page 27 of 54 Part 3 Menu Bar Options
55. n time been reserved on the EZLinks tee sheet for the selected golf facility ZS EZLinks Tee Time Network The Club at EZLinks File Edit View Reports Maintenance Help Std View Course O Group View The Club at EZLinks eh E Tee Sheet gp Golfer Information n Course Information Point of Sale vi Lottery Ra Search for Sykes j Drag a column header here to group by that column Y Last Name First Name Midt ep See Je Jeff A Advanced Same state province Y atd i Filters Previous guest at facili Sykes Jeff Ka oo Sykes Jeff Pe ed Low all Configuration Options for Advanced Filters Contact your Account Manager for help with programming the Advanced Filter checkboxes for a user to one of three Settings e Unchecked Off this is the system default e Checked On when the screen is presented the box es will always be checked e Sticky the previous setting that was used checked or unchecked will be retained Search Results Grid Filtering and Grouping The database search results grid offers a number of options that help users locate golfer records more quickly These options are particularly useful when the golfer database is large Multiple filters can be applied simultaneously Grid filtering and grouping options include Column Sorting irst Name 1 Click the column header in the grid to sort the records A to Z or 0 to 9 1111 BOYAN 2 To reverse
56. nd or cancellation details for a tee time The screen can also be accessed directly from the tee sheet grid by right clicking on a specific tee time and selecting Tracking and Payment Info Confirmation numbers and cancellation numbers can be searched Detailed information is displayed in the report if it was captured in the Tee Sheet Reservation Tracking amp PaymentInfo yyij a aaa The screen is divided into two sides Confirmation 293888953 3 Search Cancellation fo vw Search Reservation Details Cancellation Details The left side is for viewing details based Reserved on Thursday August 23 2012 12 56 PM Cancelled on g S Reserved by Club at EZLinks Admin Cancelled by on a Confirmation Number User POST User S Initials a Initials Information shown includes Golfer ID 20312041 Cancellation Type Golfer Name Buehne Zach e When the reservation was made Emal sont fo N A Crack Cand Charged Reservation Type Walkup If so amount charged e Who made the reservation a SS Starting Time Thursday August 23 2012 3 10 PM e The golfer name EE e Payment information SE SE Credit Card Used Credit Card Exp Credit Card Name Reservation Amount 20 00 Prepaid No e Details for the original reservation will also be shown if it was moved from the original tee time The right side of the screen displays information based on the Cancellation Number if a tee time was canceled If ES SE Oe es Ee it was not can
57. ng Tee Templates Please refer to the EZLinks Tee Sheet Administrator Manual for instructions on creating deleting or reassigning color codes Maintenance Configuration Facility Details The Facility Details tool allows administrators to set the standard pace of play settings for conflict alerts activate turn time settings and set daylight saving time rules For more details refer to the EZLinks Tee Sheet Administrator Manual Maintenance Configuration Fees Pricing The Fees Pricing tool allows administrators to set the greens fees list and assign fees to default reservation types and member types For more details refer to the EZLinks Tee Sheet Administrator Manual Maintenance Configuration POS The POS tool allows administrators to delete the POS cache For more details refer to the EZLinks Tee Sheet Administrator Manual Maintenance Configuration Sunrise sunset auto block The Sunrise Sunset Auto Block tool allows administrators to set an automatic tee sheet block based on the actual sunrise and sunset time For more details refer to the EZLinks Tee Sheet Administrator Manual EZLinks Golf Inc Page 47 of 54 Maintenance Configuration Tee Sheet Email The Tee Sheet Email tool allows administrators to send scheduled emails to clients and members For more details refer to the EZLinks Tee Sheet Administrator Manual Maintenance Configuration Tee Templates The Tee Templates
58. ononononononononnnnnnnonononnnnnnnononnos 47 Maintenance Configuration Tee Sheet Emel ii 48 Maintenance Configuration Tee Temple da Seam ede ketenes eee mee este ees 48 Maintenance Account Management Users and PasswordS sssessssessssersseerssserssserssrersssersssersseersseersseresseereseee 48 Maintenance Account Management Course Supervisor Password cccccssecccssseceeececcseeceseeuseesaueseessaeeeesaaeeess 48 Partido TROUBDIESHOOLING and SUPDON EE 49 Rapid Reserve ee le Ee ln 50 Check In ana Fee List Re ele ele 51 CHECKIN Bee En e tee dao 51 Reservation Tracking and Payment Info Troubleshooting oocccccccnocnnnnccnocnnnnonononnnnnnononnnnnonanonononnncnnnnnnnnronnnnnaninnnss 52 REDONS MVOUDICSINOOUING aeina aa a a teaiaae i tekate ea 52 ProcedUires Tor Contacting EZ LINKS SUDDO sra 54 EZLinks Golf Inc Page 3 of 54 Overview About the EZLinks Tee Sheet Version 7 EZLinks Tee Sheet Version 7 is a feature rich centralized electronic tee time reservation system This manual provides a user level overview of the program Getting Started Before getting started make sure the EZLinks Tee Sheet is installed on your computer and configured correctly for your environment For more information please contact EZLinks Support Contact information is on the last page of this document EZLinks Golf Inc Page 4 of 54 Document Version History A history of the EZLinks Tee Time Network
59. s Member Info Cardholders Lessons and Clinics Personnel EMAIL Advertisements EMAIL WEB Conditions Alert EZLinks Info Course Information is initially populated with details provided to EZLinks from various sources including the golf course staff and website It is imperative that the details in the Course Information tab be reviewed regularly and maintained for accuracy Authority to edit this information requires proper administrative access e Point of Sale If your course is integrated with the EZLinks Point of Sale the Point of Sale tab allows users to switch directly from the Tee Sheet to the Point of Sale screen For more details please refer to the EZLinks Point of Sale User Manual e Lottery Requests The EZLinks Lottery System allows members public or other partners to submit tee time requests Golf shop personnel manage requests and award tee times based on customized interfaces provided by EZLinks The Lottery Requests tab must be activated for your facility by the EZLinks configuration team Please call EZLinks for more information e EZLinks Solution Center Selecting this tab provides access to important alerts information and documentation The Home tab contains information regarding new program features enhancements and release dates The Documents Manuals tab contains links to user manuals software summaries feature lists tutorials and other utilities Team Viewer a popular support tool can be downloaded at
60. ses printed in header of report DEMO The Club at EZLinks The Club at EZLinks Report description printed in header of report Generate Report x Close Point of Sale ff Lottery Requests Tee Sheet Lei Golfer Information Course Information E EZLinks Solution Center Channel View T Thu August 23 2012 a SIMI Tlw TF SsismMTwTFs sSMTwT E d Ionianiali 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 PF 18 19 20 21 22 a E y Tee Time Event Block Edit Cancel CheckIn EZLinks Golf Inc Jan Feb Mar Apr May Jun Jul Sep Oct Nov Dec 2011 2013 Sal E A E E GIMUTIwITIEIS Page 42 of 54 Selecting the Dates to Analyze in the Utilization Report Utilization Report This will generate a report showing tee sheet utilization by hour of day The report will be automatically saved to the EZLinks Reports directory on your hard drive as a Microsoft Excel xIs file After the Utilization Report window opens select the date or date s Select Month June Select Year 2008 A you wish to analyze and Add them to the list When this window Select Deters To select multiple dates hold down the left mouse button and drag the pointer between days To iS accessed usi ng the Utilization lin k in the Statistics Ba r the select non adjacent dates hold down the CTRL key and click on the dates El May 2008 D currently displayed tee sheet grid date are automatically pre KEE EE EE EE EE EN load
61. signated as a guest A newly added golfer is not appearing in the Rapid Reserve golfer list If a new golfer record is created on PC 1 that record will immediately be available within Rapid Reserve on PC 1 It will not be available on PC 2 until PC 2 has re synchronized its Rapid Reserve database This will occur the next time PC 2 logs into the Tee Sheet EZLinks Golf Inc Page 50 of 54 Check in and Fee List Troubleshooting Course Fee Fees are missing from the Check In Screen Course Fee Details This Fee is Active If you check in a golfer and attempt to change the fee but the desired Course Bountiful Bresce fee is missing make sure that the fee should be available on the selected time and date If so verify that the fee in question is setup Default checicin Fee DVIRack Rate ree Mcomp Rete Fee as a Default Check In Fee B Cancel Select Maintenance from the Menu Bar Click Configuration then Fees and Pricing Highlight the Fee in question and right click Select Modify Fee Rules Verify the check box is correctly checked or unchecked SH EH e wW ee R Verify the schedule applied to the fee is valid at the correct times and dates If these instructions do not identify the cause of your problem contact EZLinks for assistance The Check In Screen may need to be adjusted to accommodate a fee display style that best fits your user group Refer to the EZLinks Tee Time Network Administrator Manual for more
62. t the golfer has a copy of the tee time details reducing the chance of a late arrival or no show It provides the opportunity to present information to the golfer such as driving directions to the facility dress code food and beverage availability practice range hours and costs etc It gives the course manager an opportunity to market other aspects of their business such as events clinics and instructional programs merchandise sales etc It acts as a soft sell method for collecting golfer email addresses A golfer is likely to provide his her email address when asked Would you like to have your reservation details emailed to you Building an email database of known customers is critical for future marketing efforts Different message formats can be sent to different golfer types public vs member vs resort guest etc The email design can be customized by EZLinks on your behalf It is easy to re send a confirmation through the EZLinks Tee Sheet to golfers who lose their original email or want it sent to an alternate address Send a tee time confirmation email 1 Atthe completion of the reservation process options appear in the middle of the closeout screen a Send Email Confirmation to all registered email addresses in the group NOTE there must be multiple golfers with an email address in the group for this option to be present b Send Email Confirmation to only EZLinks Golf Inc Page 17 of 54
63. t to the Favorites folder Remove a Report From Favorites 1 In the Favorites folder highlight a report name 2 Right click and select Remove From Favorites Reports Utilization Analysis Click Reports from the Menu Bar and select Utilization Analysis to access the Utilization Report The Utilization Report provides course managers with valuable information about their reservations for a date or dates In addition to basic totals it includes advanced analysis data e Tee Time Utilization including By Hour of Day e Revenue Per Available Round REVPAR e Booking Window Days Out The Utilization Analysis can also be accessed by clicking the link labeled Utilization on the Statistics Bar Utilization Report This will generate a report showing tee sheet utilization by hour of day The report will be automatically saved to the EZLinks Reports directory on your hard drive as a Microsoft Excel xls file 2012 2 Year Select Month August w Select Date s To select multiple dates hold down the left mouse button and drag the pointer between days To select non adjacent dates hold down the CTRL key and click on the dates Step 1 Define Date s Step 2 Define Course s E Add Dates DEMO The Club at EZLinks Course s gt DEMO The Club at EZLinks sg Clear Dates The Club at EZLinks E The Club at EZLinks 10th Tee Mark All Unmark All Included facilities and cour
64. the bottom of this page o The PCI Compliance tab contains information on how you can maximize your security by helping you evaluate achieve and maintain PCI Compliance within your golf operation e Channel View This tab must be activated by the EZLinks Configuration team It contains a convenient snapshot of your WebMarket pricing and distribution as well as links to helpful utilization and revenue statistics and reports For more information refer to the EZLinks Tee Time Network Administrator Manual EZLinks Golf Inc Page 10 of 54 Calendar Easily change the tee sheet grid to display information for a different day by selecting a month day and year from the calendar O Tip Make it a habit to click the Today button before and after handling a tee time request This will help orient you on the tee sheet and remain on the correct day month and year Text Toolbar The options on the Text Toolbar are one click shortcuts conveniently located near the middle of the screen by default Options available depending on course configuration and login credentials are Tee Time Event Block Edit Cancel Check In Golfer Show Revenue Fee List Missed Color Codes and View Statistics Bar The Statistics Bar offers quick access to valuable golf course data such as Rounds Available Rounds Filled Utilization and Estimated Daily Revenue depending on course setup and user rights For further detail refer to the EZLinks Tee Ti
65. the golf shop A variety of font colors are used to indicate the status of the reservation during and after the check in process Check In Status Font Colors Once Check In is selected the font color for the selected reservation is changed on the tee sheet grid The standard color scheme is The reservation has not checked in Check In has begun but has not yet been transferred to EPOS or another integrated Point of Sale system The reservation will remain blue after the sale is completed if EPOS or another integrated Point of Sale system Is not in use The reservation is currently being checked in at a different EZLinks terminal The reservation has been transferred to a Point of Sale system but has not been completed The reservation is checked in and the Point of Sale transaction is complete The reservation was checked in but the Point of Sale transaction was voided or returned The golfer was checked in but the POS transaction was removed or cleared The Orange and Red font colors identify transactions where cash drawer shortages may occur Pay special attention to these colors and transactions Checked in reservation font colors can be changed as needed to accommodate color blind golf shop staff Contact your Account Manager to discuss available alternatives of 54 View Check In and POS Transaction Details for a Golfer Hover the mouse pointer over checked in golfers on the tee sheet grid to display the check i
66. the sorting click it a second time Z to A or 9 to 0 El BRENT BRETT E Column Data List BRIAN BRIG 4 1 Click the dropdown arrow k at the top of a column to view a Drag a column header here to group by that column list of all records First Name fiddle Name Last Name 2 Select a specific item from the list Smith 3 The results are reduced to the item selected EZLinks Golf Inc Page 22 of 54 4 Atthe bottom of the grid the filter that is in effect is shown 5 Click the X to remove the filtering Drag a column header here to group by that column e Last Name e First Name e Middle Name smith Don Smith Tom J smith sarah SMITH ROGER SMITH ROGER smith Roger i ed NOT First Name Is Null Custom Data Lookup Save time by filtering large lists even further 1 Click the dropdown arrow kd at the top of a column 2 Select the Custom option 3 The Custom AutoFilter window opens 4 Enter a specific value for the field specified 6 To remove the filtering click the X Column Grouping To organize the entire grid by a particular column or columns 1 Click and drag the column header to the space above the grid 2 Release the button This groups all matching records for that data field Multiple columns can be grouped if desired Resetting the Grid First Name Bob Drag a column header here to group b
67. thout selecting a golfer from the database by typing directly into the Page 24 of 54 10 11 12 Click the dropdown button or click the Fee Selector button A list of greens fees available for the date time and user group appears Select the appropriate fee from the list a Ifa Flex Fee is selected the Fee Amount field can be changed by typing over the displayed value b If you use EPOS or an integrated POS this fee will be transferred to the Point of Sale upon clicking Finish Check In An optional Cart can be entered This number will be displayed next to the golfer s name on the tee sheet grid as well as Starter Reports Click Finish Check In Click Pay and complete the transaction in the Point of Sale Check In an Existing Reservation 1 Highlight the golfer names on the tee sheet grid that you wish to check in Right click in the shaded area and select Check In or select the Check In icon in the text toolbar The Golfer Check In screen is displayed If the information displayed is accurate click the Finish Check In button A golfer in the group may be changed a Highlight a golfer in the list b Click the Lookup E button to search the database c Select the correct golfer and click OK Golfer contact information may be updated directly from this screen a Highlight the golfer b Click the Edit button in the upper right hand corner c Make necessary changes Only name and contact informatio
68. tion e mail see full details below The option Send an Email Confirmation is automatically selected if an email address was already in the golfer s profile or has just been added This indicates that a confirmation email will be sent Be sure to select Do not send a confirmation email if you do not want an email to be sent EZLinks Golf Inc Page 16 of 54 17 Click Continue Reservation Wizard Thank you for your reservation Sykes Jeff You are reserved at The Club at EZLinks for 2 golfers starting at 12 00 pm on Monday June 25 2012 Our cancellation policy is 24 hours in advance If you need to cancel or reduce the number of players in your group please do so at least 24 hours prior to your tee time Your confirmation number is 289729881 May assist you with anything further Send Email Confirmation to all registered email addresses in the group e Send Email Confirmation to only Do not send a confirmation email Confirmation 2 Course The Club at EZLinks Show Fees Course info Continue XK Cancel Reserving 2 tee time slot s 18 The reservation is complete and will be reflected on the tee sheet Email Confirmation A tee time confirmation email is automatically sent at the completion of a reservation This provides many benefits It is a confirmation that the date and time of the reservation match the golfer s expectations It ensures tha
69. tore Toolbars To Default Refresh A op W N EZLinks Golf Inc Page 34 of 54 2 EZLinks Tee Time Network The Club at EZLin File Edit View Reports Maintenance Help Utilization Sta View E O Group Vi Display Course Utilization Chart leg Tee Shed d Display Missed Revenue Summary To Lottery Reque T Display Snapshot Feb Mar Ge May Jun Jul o S Display Special Hints MTtTwteEs SMT wT e 233 A TOO Tehed Font 13 14 15 16 17 18 19 20 21 22 23 y Tet e Change Teesheet Row Height Checkin Golfer Show Revenue The Club al s Filled 0 Utilization 05 Change Teesheet Tab Height Add Cou CH Lock Menubar In Place Conditia DI Lock Text Toolbar In Place Temp Y os ial Time N A FROST Humidit View Icon Toolbar N A 7 20 a Precipita Restore Toolbars To Default N A 7 30 a Golf Inde E Wind Sp ae Refresh F5 JA 7 40 a F eg rr View Utilization Click View from the Menu Bar and select Utilization to view the Utilization Analyzer chart The chart provides detail on Rounds Utilization Revenue Check In To see a full description of the Utilization Analyzer please refer to the EZLinks Tee Sheet Administrator Manual View Display Course Utilization Chart Click View from the Menu Bar and select Display Course Utilization Chart to toggle the Utilization Chart on or off within the Information Center The Utilization Chart displays a quick pie chart view of Open Booked and Bloc
70. trouble logging in please check your internet connection as the first troubleshooting step Automatic Updates System updates will be applied upon logging into the Tee Sheet You may be prompted to restart the application when the updates are complete Tip If your workstation was not provided by EZLinks attempting to install an update may require a separate administrator Login Name and Password If so enter the proper credentials by right clicking the Tee Sheet icon and selecting Run As or speak with your IT department EZLinks Golf Inc Page 8 of 54 Screen Overview Standard and optional components of the Tee Sheet are identified below Some elements such as the Missed Revenue Summary Course Utilization Chart Legend and Icon Toolbar can be toggled on or off and may not be visible in your configuration The location of certain components such as menus and shortcut bars can be changed EZLinks Tee Time Network The Club at EZLinks Lo S k Menu Bar File Edit View Reports Maintenance Help ei Std View Course Course Selector Sr View The Club at EZLinks e Tabs Tee Sheet Golfer Information Course Information Point of Sale E Lottery Requests EZLinks Solution Center la Channel View T Mon August 27 2012 Jan Feb Mar Apr May Jun Jul Sep Oct Nov Dec 2011 2013 Calandar o SMI YT ES SMTYTFEFSj SMTWTES SMIT YTE S S MJT wT FS SMILE d 29 30
71. ugust 20 2012 Jan Feb Mar Apr May Jun Jul Sep Oct Nov Dec 201 2013 o Ss MITIw TE S ISMTWTFESISMTWTES S MJTWTFES I SMTWT EIS S M T WIT F S d 29 30 3111 2 3 4 5 6 7 8 9 10 11 112 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 3111 2 a y Tee Time Event Block Edit Cancel CheckIn Golfer Show Revenue Missed Color Co The Club at EZLinks Aug 24 2012 Rounds Available 276 Rounds Filled 0 Utilization 0 Time Sic Add Course Note gt gt information Center Mon Aug 20 2012 Tue Aug 21 2012 Wed Aug 22 2012 Thu Aug 23 2012 Fri Aug 24 2012 Forecast Wore clouds han sun me 1 2 3 4 e pp pm Te e h llela High Temp 82 F 3 00 gt op op o RRM o o o Pm o o o o A o o o o AA o pp gt Low Temp 64 F VeMM a E A J s MM i E ld E g d kd 3 d i aa A 4 y Chance of precipitation 10 6 10 a D D D D AUE D D D DAUE D D D D ANE D D D DAUE D D D D ee ek SIE P D o D o BEER o o o pop D Donn Sunrise 6 09 am Sunset 7 37 pm 6 30 a D D D D D D D D He D D D D D D D D D D D D Sire O DD Dt D D D OWED o o oft DIDID D D D D D Missed Revenue Summa e E o D D D D D D EM o o o o D D D D D D D D a a D D D oD D D D D QM o o o o D D D oD D D D oD Need to check wiother golfers 0 DIDIDID D D D D ANE DIDDI DI DI DIDID DI D D D aoe a Dono D D D HERE po D opp D D D D r 0 D D D D D D D EIER DDD D D D D D D D D View Reports T 7 40 a 7 40 a T T TT 7 50a 7 50 a T T T T 800a 8 00 a loa T T T T8i0a T1 T T T
72. ve Your database download is stil in progress Rapid Reserve wil be available once E is completed lt Once the database has been downloaded initially subsequent logins will only need to synchronize golfer records that have changed since the previous login Once the Database Download is complete the Rapid Reserve feature will be available to use EZLinks Golf Inc Page 20 of 54 Cancel a Tee Time Please refer to the Edit Cancel functions on page 32 of this manual Cut Copy and Paste Tee Time Please refer to the Edit Cut Copy Paste functions on page 33 of this manual Finding a Golfer Record in the Database Three links within the tee sheet software allow users to locate and modify golfer information in the database These are the Golfer Information tab located on the main screen the Select Golfer window which appears during the reservation process and the Golfer button on the text toolbar active when a reservation is highlighted on the tee sheet grid each function identically The collaborative effort of all personnel helps to assure that golfer information is as up to date and complete as possible Searching for a Golfer 1 Below the Search For window set RES the Search by criteria to match the File Edit View Reports Maintenance Help type of lookup you want to Std View Course The Club at EZLinks g i m Group View conduct Options include EXE EF Tee Sheet Golfer Information
73. y that column e last Name First Name Middle Name Smith NonBlanks D Please note only exact matches will be returned 5 The filter in effect is shown at the bottom of the grid First Mame i Last Name Jones Irvine CA 92604 Jones La Quinta CA 192253 Jones Palm Desert CA 92311 Jones Renton wa oe Jones First Mame Bobby First Mame Bowan x To remove filtering or grouping that was done within the grid simply click the Search button to restore the default format EZLinks Golf Inc Page 23 of 54 Checking in a Golfer The Check In Screen is used by golf shop staff to identify players that have arrived at the counter and are in the process of paying for their tee time By using this tool the clerk can attach accurate greens fee pricing and golfer profiles to each player within a reservation which provides for improved statistical reporting and player tracking Walk up Golfer 1 Highlight the empty cells on the tee sheet grid that you wish to check in 2 Right click in the shaded area and select Check In or select the Check In icon in the text toolbar 20 00 N A 8 40 a 1520 00 N A 8 50 a 1520 00 N A 9 00 a 1520 00 N A 9 10 a 1520 00 N A 9 20 a 1520 00 N A 9 30 a 1520 00 N A 9 40 a enn nn m a 0 5N a 8a View Details Ya 10a IS O 9 O P n MTwoOpen One Open MeBooked Mi Blocked

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