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m095/m096/m099/m100 service manual appendices

1. 22 2 een 4 51 410 2 PAPER EXIT SENSOR susanne 4 53 ANT ELEC LARIGAL GOMPONEN Sana 4 54 4 11 1 CONTROLLER BOARD aa ea 4 54 GDI PCL Controller Board Printer Models 4 54 Controller Board MF Models 4 56 2 11 2 EGB ENGINE BOARD are 4 58 miti Model e a e a edi 4 58 MENO EE 4 60 4 11 3 FCU ONLY FOR MF MODELS eene 4 62 411 4 INTERCLOCGK SWITGHES nn a 4 63 41125 FUSING EAN MOTOR ss 4 64 4 11 6 FUSING STRIPPER PAWL SOLENOID 4 65 4 11 7 FUSING PRESSURE RELEASE SENSOR 4 67 AS ESUFAN MOTOR ene speer 4 68 4 11 9 BOARD 5a 4 69 SP A 4 70 os 4 73 4 11 11 HIGH VOLTAGE POWER SUPPLY BORARD 4 73 4 11 12 TEMPERATURE HUMIDITY SENSOR 4 74 095 096 099 100 deels 2 5 55 m 4 74 4 11 14 SPEAKER ONLY FOR MF MODELS eese 4 76 411 18 EEPROM RE 4 77 Checking that MUSIC was Performed Correctly 4 78 412 JADEXONLY FOR MP MODELS serna 4 79 A AAN a 4 79 4712 2 ORIGINAE TAN see 4 80 4 12 9 ADF FEED UN Besseren 4 81 4 12 4 ADF SEPARATION PAD armen apetece 4 81 4 125 ADP FRONT COVER 282525 ee 4 82 41206 ADEREAR COVER 4 82 4127
2. 4 1 4 BEFORE YOU dan eT INSERERE 4 1 4 1 1 GENERAL PRECAUTIONS eu un 4 1 SM i M095 M096 M099 M100 LaSer e 4 2 Transitorio ll 4 2 USING 4 2 Paper nase nn 4 2 Scanner Unit for M099 M100 ori 4 2 4 1 2 RELEASING PLASTIC LAT CHES Hase 4 3 4 1 3 AFTER SERVICING THE MACHINE eeen 4 3 4 1 4 LITHIUM BATTERIES MF MODELS eee 4 3 itat t ipti Ede tai bs 4 4 dO EXTERIOR GOVERS ain os p NEM DER EEUU ISI 4 5 4301 REAR COVER dadas 4 5 4 3 2 OPERATION PANEL rada enen 4 6 4323 RICHT COVER ee 4 7 4 EFT COVER 4 8 1 35 FRONT COVER UNIE sisas 4 9 AA LASER OPTIC aimi td E US Sd IM it 4 10 A4 p CAUTION DECAL LOCATION Ss 4 10 4 4 2 LASER OPTICS HOUSING UNIT 4 11 After replacing the laser optics housing unit 4 14 Printing out the test chart to make sure MUSIC was performed correctly4 14 Checking that MUSIC was Performed Correctly 4 16 If MUSIC has not been performed successfully 4 17 AS AIO CARTA IDO Esas 4 18 4 5 1 AIO CARTRIDGE ALL IN ONE CARTRIDGE 4 18 5 BLACI AIO MOTO Rt 4 19 459 COLOR AIO MOTOR RUP OBIIT URSI Gare Ub 4 22 4 6 IMAGE TRANSFER suas nn 4 23 4 6 1 IMAGE TRANSFER BELT UNIT
3. 4 10 4 10 1 PAPER EXIT ROLLER 1 2 3 SM Operation panel 8 p 4 6 Mu m0950040 Remove the bushing A 1 Pull out the paper exit roller B from the right stay and move its left side towards the front slightly and then remove it from the mainframe C x 1 4 51 M095 M096 M099 M100 _ 5 9 5 Ke lt Paper Exit 4 Remove the four exit guides C and gear D bushing x 1 M095 M096 M099 M100 4 52 m0950041 SM 4 10 2 PAPER EXIT SENSOR 1 Rear cover 8 p 4 5 2 Right cover 8 p 4 7 D 111 111111111111 _ 0950035 3 Fusing pawl solenoid assembly A 2 x 4 upper right screw in the above photo is different from other 3 screws 1 d e 2 9 7 y gt gt we gt f 2 0950036 4 Remove the paper exit sensor C while lightly pressing the feeler B in the direction shown by the arrow hooks 4 E 1 SM 4 53 M095 M096 M099 M100 T c 5 9 5 Ke lt Electrical Components 4 11 ELECTRICAL COMPONENTS 4 11 1 CONTROLLER BOARD GDI PCL Controller Board Printer Models 1 Rear cover MF p 4 5 m0950026 2 Controller box cover 4 x 6 M095 M096 M099 M100 4 54 SM Electrical Com
4. PE MF3a DDST GDI PCL5c 6 PostScript 3 emulation 41 Symbolset 35 Intellifonts 10 TrueType fonts 1 bitmap font PS3 80 fonts only for Host USB2 0 100BASE TX 10BASE T Ethernet Network Protocol TCP IP IPP Bonjour Private Original MIB MIB Standard MIB support MIB II RFC1213 HostResource RFC1514 SMNP PrinterMib RFC1759 Printer MIB Connectivity Windows 2000 XP Vista 7 Server 2003 2008 Server 32bit 64bit or later version of these Systems Network Mac OS X 10 3 or later Operating SM Appendix 1 15 M095 M096 M099 M100 Controller Specifications Print Resolution T 600 600 dpi 1200 600 equivalent 2400 600 dpi ngine 600 600 dpi 1200 600 dpi equivalent 2400 600 dpi PCL5c equivalent 600 x 600 dpi 1200 x 600 dpi equivalent 2400 x 600 dpi Controller PCL6 600 600 dpi 1200 600 dpi equivalent 2400 600 dpi equivalent 600 x 600 dpi 1200 x 600 dpi equivalent 2400 x 600 dpi PCL5c equivalent 600 600 dpi 1200 600 dpi equivalent 2400 600 dpi PCL6 equivalent 600 x 600 dpi 1200 x 600 dpi equivalent 2400 x 600 dpi equivalent PS3 M095 M096 M099 M100 SM Appendix Controller Specifications Language 1 English 2 German 3 French 4 5 Spanish 6 Dutch 7 Swedish 8 Norwegian 9 Danish 10
5. 1 1201 dimi EO UNT cem 1 LLTTOP COVER zes 1 1 1 2 PAPER FEED AND RELAY OLUTO 1 LTS PAPER END AND RELAY SENSOR in en mE 2 12 A ee er 3 WINCH FEASSEMDIING unseres 4 IAS FRG HON PAD satire 5 When reassembling 5 2 DETAILED SECTION DESCRIPTIONS 7 AE E MA ee E PE Eu 7 2 1 1 50 MESSI em 7 22 BASIC OPERATION ea 8 221 PAPER SBPARATION AND FEED 8 2 2 2 PAPER decrescente 9 SPARERENDIDPFIECTI ONE Send fecun E 10 SM 849 Read This First Safety and Symbols Replacement Procedure Safety NEAUTION Turn off the main power switch and unplug the machine before beginning any of the replacement procedures in this manual Symbols Used in this Manual This manual uses the following symbols See or Refer to 2 Screws EP Connector 0 Clip ring E ring Paper Feed Unit 1 REPLACEMENT AND ADJUSTMENT 1 1 PAPER FEED UNIT 1 1 1 TOP COVER G849 e 9 L _ o F a 5 g849r501 1 left cover x 1 2 Top cover x 6 1 1 2 PAPER FEED AND RELAY CLUTCH 1 Top cover re Top Cover 9849 504 2 Paper feed clutch A x 1 EB x 1 3 Relay clutch x 1 EY x 1 SM 1 G849 Paper Feed Unit 1 1 3 PAPER END AND RELAY SENSOR 1 Top cover re Top C
6. ff E i Y 1 A gt gt 5 1 1 oo 74 1 3 m m Era Le 91651665 91651664 4 ADF rear cover A x 2 M095 M096 M099 M100 4 82 SM 4 12 7 ADF COVER 1 ADF unit 8 p 4 79 ADF front cover 8 p 4 82 ADF rear cover 8 p 4 82 4 ADF top cover A tabs x 2 SM 9165 666 4 83 only for MF Models M095 M096 M099 M100 T 5 c Lo lt ADF only for Models 4 12 8 ADF MOTOR ADF unit 87 4 79 Original Tray 8 p 4 80 ADF feed unit WM 4 81 ADF front cover 8 p 4 82 ADF rear cover 8 4 82 er s 9 5 g165r667 6 ADF drive unit A x 4 all EPs g165r668 M095 M096 M099 M100 4 84 SM 7 ADF motor assembly B x 2 8 ADF motor C x 2 SM 4 85 ADF only for MF Models M095 M096 M099 M100 T 5 5 Ke t ADF only for Models 4 12 9 ORIGINAL SET SENSOR 1 ADF unit 8 p 4 79 2 ADF feed unit 87 4 81 3 ADF motor assembly 8 4 84 g165r670 4 Feed roller holder A 2 x 1 5 Upper guide B 4 x 2 41651671 6 Original set sensor hooks 3 M095 M096 M099 M100 4 86 SM 4 12 10 ADF COVER OPEN SENSOR 1 Original tray 8 4 80
7. 5 21 SE MEG rn 5 21 5 4 2 MAINTENANCE MODE MENU 5 22 VENUS De ee 5 22 5 4 3 FAX SERVICE TEST MENU ONLY FOR MODELS 5 35 Entering the Fax Service Test 5 35 Selecting sen 5 35 Going into the Next Level Returning to the Previous Level 5 35 Exiting the Maintenance Mode 5 35 E 5 35 5 5 CONFIGURATION MAINTENANCE AND TEST PAGE INFORMATION 5 37 Do OVER iia 5 37 To Print the Configuration Page from the Machine Printer models 5 37 To Print the Test Page from the Machine only for Printer Models 5 37 To Print the Maintenance Page Printer models 5 37 To Print the Configuration Page Maintenance Page MF models 5 38 552 ERROR LOG ee 5 38 5 5 3 COUNTER AND COVERAGE ONLY FOR PRINTER MODELS 5 39 GOnfigUralion 5 39 FIRMWARE UPDATING tada tddi 5 40 5 6 1 CHECKING THE MACHINE FIRMWARE VERSION 5 40 5 6 2 UPDATING THE CONTROLLER FIRMWARE 5 40 5 6 3 UPDATING THE ENGINE 5 42 5 6 4 BOOT LOADER FIRMWARE 5 43 5 7 COMMUNICATION ERROR CODES 5 44 BASIG ERROR GODE STRUCTURE sauna 5 44 6 ENVIRONMENTA
8. _ General Specifications 1 APPENDICES o ME 5 9 on 9 11 GENERAL SPECIFICATIONS 1 1 1 PRINTER MODEL PE P2a 095 2 MO96 Laser beam scanning and electro photographic printing Technolo id Mono component toner development 4 drum tandem method 600 600 dpi Speed 101 Resolution dpi bit pixel 600 x 600 dpi Standard 2bits 600 600 dpi Fine 4016 Printing General BW FC PE P2a 16ppm LT 16 5ppm Speed Paper BW FC PE P2c 20ppm LT 21ppm First Print Mono 14 0 sec or less Speed A4 LT SEF 14 0 sec or less Std Tray Duplex A4 LT B5 LG Exe Auto Printing Dimensions W x D x H 400 450 x 320 mm 15 8 17 8 x12 8 23 8 kg 52 5 Ib Weight Includes consumables SM Appendix 1 1 M095 M096 M099 M100 General Specifications Std Tray 250 sheets Standard Op Paper Input capacity Paper Feed Unit 500 sheets 80 g m 1 Tray Output Standard 2 Face down Up to 150 sheets A4 LT or 80g m 20lb capacity Tray A4 B5 A5 B6 A6 Legal Letter HLT Exective Foolscap Folio Standard Tra d Custom size Min 90mm x 148mm 3 6 5 92 Max 216mm x 356mm 8 64 x 14 24 Input Paper A4 B5 A5 B6 A6 Legal Letter HLT Exective Foolscap Folio Size Bypass Tra Custom size Min 90mm 148mm 3 6 5 92 Max 216mm x 356mm 8 64 x 14 24 Plain
9. 2 gt DS Abnormal image at 25 mm intervals Image transfer belt unit Transfer roller gt tc Abnormal image at 30 mm intervals Charge roller Abnormal image at 38 mm intervals Registration roller Colored spots at 27 mm intervals AIO cartridge Development roller Abnormal image at 61 mm intervals Image transfer belt unit Drive roller Colored spots at 76 mm intervals AIO cartridge OPC drum Abnormal image at 95 mm intervals Fusing unit Pressure roller Abnormal image at 76 mm intervals Fusing unit Heat roller 5 1 2 IMAGE PROBLEM Print out a maintenance page all K C M or Y which will clarify if the cause is a problem with one of the AIOs Image transfer belt image transfer roller or the fusing unit 6 p 5 37 Occurs with 1 3 colors AIO unit s failure Occurs with all four colors Image transfer belt transfer roller or fusing unit failure SM 5 1 M095 M096 M099 M100 5 2 ERROR CODES 5 2 1 OVERVIEW The error codes will be displayed on the LCD if the machine has a problem These can be recovered by a customer 5 2 2 ERROR CODES LIST The front or top cover is open 1 Close the front or top cover 2 Replace the interlock switches or actuator mechanism Black AlO not set Defective connection of the 10 chip terminal on the black AlO Install the AlO black magenta cya
10. 2 1 5 INSTALLATION PROCEDURE Refer to the Quick Installation Guide for details about installing the machine SM 2 3 M095 M096 M099 M100 PREVENTIVE MAINTENANCE REVISION HISTORY Date Addea Upaatedinew _ Preventive Maintenance 3 PREVENTIVE MAINTENANCE 3 1 PREVENTIVE MAINTENANCE See Appendices for the User Replaceable Items gt 55 0 E uui en 5 SM 3 3 M095 M096 M099 M100 REPLACEMENT AND ADJUSTMENT REVISION HISTORY Date AddeaiUpaatedinew _ Before You Start 4 REPLACEMENT AND ADJUSTMENT 4 1 BEFORE YOU START 4 1 1 GENERAL PRECAUTIONS AsCAUTION fthere are printer jobs in the machine print out all jobs in the printer buffer Turn off the main power switch and unplug the machine before you do the procedures in this section Use extreme caution when removing and replacing components The cables in the machine are located very close to moving parts proper routing is a must After components have been removed any cables that have been displaced during the procedure must be restored as close as possible to their original positions Before removing any component from the machine note any cable routings that may be affected Before servicing the machine Verify that documents are not stored in memory the print cartridge before you remove parts Unplug the power cord Work on a flat and clean surface
11. Condition 1 The condition is standard temperature and humidity 2 These yield values may change depending on the circumstances and printing conditions The Waste Toner Bottle s yield is measured when the printer is used 50 for color and 50 for black and white 4 Waste Toner Bottle yield was measured for 3P J when the printer 15 used 50 for color and 50 tor black and white 1 measured by 15019798 M095 M096 M099 M100 1 20 SM Appendix Preventive Maintenance 1 4 2 YIELD ITEMS AND SERVICE MAINTENANCE The machine default setting will show the messages Replace Soon at the near end condition o ERE 50 9 o and Replace Now at the end condition for yield parts However you can select the preferred machine action at near end and end for yield parts using SP mode PM Parts Rep Notice as shown in the following table There are 4 settings 0 to 3 Sets whether to display the PM parts replacement notice and whether to stop the engine At near end No Notice Not Stopped At life end Notice Replace Now Not Stopped At near end No Notice Not Stopped PM Parts Rep Notice At life end No Notice Not Stopped At near end Notice Not Stopped 2 default At life end Notice Replace Now Not Stopped At near end Notice Replace Soon Not Stopped At life end Notice Replace Now Stopped Image Transfer Unit 90 K Fusing Unit 90 K Transfer Roller 90 K
12. ERROR CODE DESCRIPTION SOLUTION the network settings such as IP address DNS and SMTP settings have been configured properly make sure that no double byte character is used 3XXX33 The machine memory reached The fax was too large Resend capacity while sending an the document in parts as several Internet Fax smaller individual faxes or send at a lower resolution 4XXX21 Connection to the server failed 1 Confirm that the network while receiving an Internet Fax cable is properly connected to the machine 2 Confirm that the network settings such as address DNS and POPS settings have been configured properly make sure that no double byte character 15 used 4 22 E mail reception failed while LIST command to the POP3 receiving an Internet Fax server failed Ask the sender to check the e mail settings 4 23 E mail reception failed while There was an error in the header receiving an Internet Fax of the e mail Ask the sender to check the e mail settings 4 24 E mail reception failed while There was an error in the receiving an Internet Fax part header of the e mail Ask the sender to check the e mail settings The e mail had an invalid Content Type or an unsupported type of file such as PDF or JPEG was received Ask the sender to check the file type M095 M096 M099 M100 5 50 SM 06 21 2012 ERROR CODE DESCRIPTION SOLUTION gt axxx25 4 26 4 42 4
13. g168r554 4 Transfer roller assembly C 2 x 2 095 096 099 100 4 34 SM Paper Transfer 9168 555 9168 556 5 Release the holder D the left side of the transfer roller unit hook 6 Transfer roller E 7 Execute Reset 2nd Transfer Unit with the Engine Maintenance menu 5 22 SM 4 35 M095 M096 M099 M100 T 5 5 Ke t Paper Transfer 4 7 3 REGISTRATION ROLLER 1 Transfer unit 8 4 33 2 Transfer roller unit I p 4 34 o o Ny 9168 557 9168 558 3 Tension springs both sides 4 Registration idle roller B 2 gear x 1 bushing x 2 5 Registration roller C x 2 gear x 2 bushing x 2 Reassembling the registration roller unit 91681559 When installing the tension spring make sure that the tension spring correctly hooks onto the bushing of the registration idle roller as shown above M095 M096 M099 M100 4 36 SM 4 7 4 REGISTRATION SENSOR 1 Right Cover MF p 4 7 Paper Transfer Registration sensor hooks SM 4 37 095 096 099 100 j 5 c Lo lt Paper Transfer 4 7 5 REGISTRATION CLUTCH 1 Rear cover 8 p 4 5 Left cover 8 p 4 8 Transport Fusing motor 8 p 4 45 01654592 4 Registration clutch A CD 1 M095 M096 M
14. 43 4 44 4 45 4 46 SM E mail reception failed while receiving an Internet Fax E mail reception failed while receiving an Internet Fax E mail reception failed while receiving an Internet Fax A TIFF file could not be received via Internet Fax properly A TIFF file could not be received via Internet Fax properly A TIFF file could not be received via Internet Fax properly The machine memory reached capacity while receiving an Internet Fax 5 51 Communication Error Codes There was an error in the text part of the part body of the e mail Ask the sender to check the e mail settings There was an error in the received TIFF file which resulted from a condition not indicated by the error codes AXXX43 to 4 45 Ask the sender to check the TIFF file There was an error in the part header of the e mail Ask the sender to check the e mail settings The compression method of the received TIFF file was other than Ask the sender to check the TIFF file The resolution of the TIFF file was not supported or the width of the TIFF file was or B4 Ask the sender to check the TIFF file The format of the TIFF file was other than 5 Ask the sender to check the TIFF file The fax was too large Ask the sender to resend the document parts as several smaller individual faxes or send at a lower resolution M095 M096 M099 M1
15. Replace with authorized components only M ow pe i ox Do not force plastic material components Make sure all components are returned to their original positions AIO The AIO consists of the OPC drum charge roller development unit cleaning components and toner tank Observe the following precautions when handling the AIO 1 Never touch the drum surface with bare hands If the drum surface is dirty or if you have accidentally touched it wipe it with a dry cloth or clean it with wet cotton and then wipe it dry with a cloth Never use alcohol to clean the drum Alcohol will dissolve the drum surface Store the AIO in a cool dry place Do not expose the drum to corrosive gases ammonia etc Do not shake a used AIO as this may cause toner to spill out p og 22 19 Dispose of used AIO components in accordance with local regulations SM 4 1 M095 M096 M099 M100 5 303 lt Before You Start Laser Unit 1 not loosen or adjust the screws securing the LD drive board on the LD unit Doing so will throw the LD unit out of adjustment 2 Do not adjust the variable resistors on the LD unit as these are permanently adjusted at the factory If replacement of the LD drive board is necessary replace the entire LD unit 3 Keep the polygon mirror and toroidal lens free of dust Laser performance 16 very sensitive to dust on these components Do not touch the s
16. inside the Engine Maintenance menu Manually input the corresponding LSU data from your supervisor into the space provided on the LCD Close the front cover Execute Color Registration which is inside the Engine Maintenance menu Turn the main power Off and On MUSIC will be performed automatically 8 If necessary adjust the registration settings for each tray and for the front and rear sides of the paper with the Engine Maintenance menu SM 4 17 M095 M096 M099 M100 Cartridge 4 5 AIO CARTRIDGE 4 5 1 AIO CARTRIDGE IN ONE CARTRIDGE 1 Open the top cover 2 AIO cartridge A M095 M096 M099 M100 4 18 SM Cartridge 4 5 2 BLACK AIO MOTOR 1 Left cover I p 4 8 mO18r531 m018r532 2 Disconnect the fusing connector A and remove the fusing relay harness B hooks x 2 5 5 03 2 vo lt u 11246 SK01L07A P a 105 16 413 u tes m018r533 Fusing harness guide C x 2 Fusing thermistor harness guide 8 p 4 74 A n m0950037 5 Disconnect the connectors shown by arrows in the above picture and release all harnesses on the harness guide 0 6 Harness guide D x 4 hook x 1 SM 4 19 M095 M096 M099 M100 Cartridge 7 Interlock switch base 8 p 4 63 8 FCU and Speaker bracket 8 p 4 54 9 Disconnect the connector CN305 on the EGB E 0950
17. 28800 XXXCXX 31200 xxxdxx 33600 Digits 180 gt gt 5 7 2 ERROR CODE TABLE Error Description Error Code STOP T1 Time Out Not logged in activity report Local Mechanical error Authorized Reception Enable Since received TSI was not match reception was refused 26 eo gt NE 1 Phase B Error SM 5 45 095 096 099 100 Communication Error Codes 2 Phase C Error 3 Phase D Error 4 Phase E Error 5 Other general Comm Error M095 M096 M099 M100 1 T2 Time Out O 2 E 1123 512 00 2 amp E m D o 3 m c e e qe Oo 3m 5 3 3 710 Io i mg lo lt 7 o 0 5 o D JJ gt lt JJ gt lt gt lt gt lt gt lt gt lt gt lt x x gt lt x x O 2 D 0 Retry Out T2 Time Out Too many CRP Too many PPR RNR time Out STE 2 2 8 g 1 2 2 D Z m U a gt II T 2 o ommand Rec Error Resp Rec Error Time Out modem hang up V34 abort received V34 timeout control channel error V34 t1 timeout primary channel error data not sent until guard timer expire 5 lt O O 3 3 2 o PS JJ D
18. 7 Paper Height Lever 8 Bottom Plate 9 Rear Fence 3 Paper Feed Roller 4 Relay Sensor 5 Relay Roller SM 7 G849 Basic Operation 2 2 BASIC OPERATION 2 2 1 PAPER SEPARATION AND FEED A 98494102 The paper tray holds 500 sheets of paper The paper feed unit uses a friction pad system The gear A is driven by the transport fusing motor in the mainframe The relay clutch B and paper feed clutch C control drive from the mainframe When the optional tray is selected as the feed tray the relay clutch and paper feed clutch transmit drive power to the relay roller and paper feed roller G849 8 SM Basic Operation 2 2 2 PAPER LIFT G849 e 9 y gt _ o F a 5 48494501 98499502 The bottom plate is always pressed up by the spring in the tray Therefore you must press down the bottom plate when you insert the tray in the machine The bottom tray lock levers A hold the tabs B under the bottom plate after the bottom plate 15 pressed down g849d501 48494503 When the tray 15 inserted in the machine the lock lever guides in the paper feed unit push the bottom plate lock levers and then the lock levers release the tabs under the bottom plate a result the bottom plate 15 lifted by the spring SM 9 G849 Basic Operation 2 2 3 PAPER END DETECTION 48494505 48494506 There is a paper end sensor in tray The feeler drops
19. Option Bypass Tray PFU Tray EF LEF EF LEF EF LEF EF EF LEF 105x148 148x105 11 x 17 Plain Paper 8 1 2 11 Letter M095 M096 M099 M100 1 18 SM Appendix L EREREN A4 251615 5 CA Plain Paper 5 ENESESN D Y Y Y Y up N N N N N N N N N N Supported Paper Sizes Input Tray SEF Auto LEF Standard Option Bypass Dup Tray PFU Tray 5 1 2 x 8 o EE 50 9 o Half SEF Letter 7 1 4 x10 SEF Y Executive 10 1 2 x7 LEF N pep E Plain Paper 16 Kal ZO Envelope Custom Length ar pp SM Appendix 1 1 4 1 8 x9 1 2 3 7 8 7 1 2 114 162 162 229 110 x 220 90 216mm 3 6 8 5 148 356mm 5 8 x 14 24 22111 2 1 1 pes e dekket kk 2515 le M095 M096 M099 M100 Preventive Maintenance 1 4 PREVENTIVE MAINTENANCE 1 4 1 USER REPLACEABLE ITEMS Print Cartridge AlO for MO95 MO99 Short Yield CYMK 2 5 prints cartridge 1 Print Cartridge AlO for Approx 2 3 k prints cartridge 1 096 100 Black 6 5 k prints cartridge 1 CMY Approx 6 0 prints cartridge 1 25 k prints bottle Waste Toner Bottle See condition 4
20. Paper Exit Fusing Unit A sheet of paper stays at the paper exit sensor or winds around the rollers in the fusing unit Paper slipped A sheet of paper is wound around the rollers in the fusing unit Remove the paper jam at the paper exit sensor or in the fusing unit Printing Error No Paper 070 No paper in the tray Put paper in the tray M095 M096 M099 M100 5 4 Error Codes Toner Near End Yellow AlO Toner End Yellow AlO Yellow toner near end or end Replace the yellow AlO Waste Toner Bottle Near Full Waste Toner Bottle Full Waste toner bottle near full or full Replace the waste toner bottle EN Color Registration MUSIC Error Color registration MUSIC failure This error is not displayed even if this error occurs lt is just logged This error 15 automatically recovered after the color registration MUSIC has been done 28 Oco no gt NE sc successfully SM 5 5 M095 M096 M099 M100 Service Call Conditions 5 3 SERVICE CALL CONDITIONS 5 3 1 SUMMARY This machine issues an SC Service Call code if an error occurs on the machine The error code can be seen on the operation panel Make sure that you understand the following points 1 SCs are logged 2 Atfirst always turn the main switch off and on if an SC code is issued 3 First disconnect then reconnect the connectors before you replace the PCBs if the problem concerns elect
21. Paper Weight Automatic duplex 60 90g m 16 2410 Op 4 Paper Feed 60 105g m 16 2810 35 sheets 80g m 20 Letter A4 Width 139 7 215 9 mm 5 5 8 5 ADF Original size Length 139 7 355 6 mm 5 5 14 NA Ener version de 10W or less Saver Max 1300W or less Ener id 10W or less Saver X Max 1300W or less EU Ener ee 10W less Saver 30 sec or less from power on Rating Power Spec Power Taiwan Consumption version Warm up Time At room temperature 23 C humidity 50 and supplying the rated power Sleep Mode 30 sec Uses approx 10W Low Power Mode 10 sec Uses approx 80W M095 M096 M099 M100 1 6 SM Appendix Energy Save Mode General Specifications o c x 9 B amp W Less than 30 sec 1st copy speed Platen ADF FC Less than 30 sec 4 210 297 Letter 215 9 2 79 4 4 210 297 Letter 215 9 279 4mm Legal 215 9 355 6 PE MF3a c Single Platen B W 20 cpm A4 21 cpm LT Document 20 cpm A4 21 cpm LT Multiple B W 20 FC 20 cpm 4 Platen Maximum original size Copy Speed B W 21 com FC 21 cpm LT Multiple Document 1 Single B W 15 cpm FC 10 com Copy Multiple copy Up to 99 Scanning 6
22. SM Exterior Covers 4 3 5 FRONT COVER UNIT Rear cover 8 p 4 5 1 2 Operation panel 8 p 4 6 3 Transfer unit 8 p 4 33 4 Right cover 8 4 7 gt g165r526 91651527 5 Cover link gear unit A x 2 5 303 lt 14411 pt ce w Po Pe I Ws g165r528 Release the belt B Front cover unit C x 4 SM 4 9 M095 M096 M099 M100 Laser Optics 4 4 LASER OPTICS WARNING Turn off the main power switch and unplug the printer before beginning any of the procedures in this section Laser beams can cause serious eye injury 4 4 1 CAUTION DECAL LOCATIONS Caution decals are attached as shown below 1000001 A WARNING sure to turn off the main power switch and disconnect the power plug from the power outlet before beginning any disassembly or adjustment of the laser unit This printer uses a class laser beam with a wavelength of 655 nm and an output of 7 mW The laser can cause serious eye injury M095 M096 M099 M100 4 10 SM Laser Optics 4 4 2 LASER OPTICS HOUSING UNIT 1 Rear cover 8 p 4 5 Controller box cover I p 4 54 MF model only Remove the controller bracket 8 4 58 MF model i i a E iL E Y b x A uix 1 x ha er c 4 D 4
23. eee 4 23 After replacing the image transfer belt 4 24 4 6 2 ITB IMAGE TRANSFER BELT CLEANING UNIT 4 25 4163 AGITATOR MOTOR smash tm bietet 4 26 4 6 4 ITB IMAGE TRANSFER BELT CONTACT MOTOR 4 4 4 28 4 6 5 ITB IMAGE TRANSFER BELT CONTACT SENSOR 4 29 4 6 6 TM TONER MARK SENSOR 4 30 4 6 7 WASTE TONER BOTTLE SET 4 31 4 6 8 WASTE TONER OVERFLOW 4 32 PAPER TRANSFER aanne 4 33 M095 M096 M099 M100 ii SM SM 27 TRANSFER UNI een 4 33 4 7 2 TRANSFER ROLLER unse 4 34 4 7 8 REGISTRATION ROLLER 4 36 Reassembling the registration roller 4 36 4 7 4 REGISTRATION SENSOR as na an 4 37 4 7 5 REGISTRATION GEUTEH 4 38 4 S IMAGE FUSING 4 39 AOE USING 4 39 4 8 2 EUSING LAMB tips een 4 41 When Reinstalling the FUSING 4 43 When the Fusing 4 44 4 8 9 TRANSPORT FUSING MOTOR aaa 4 45 PAPER FEED a ne nee 4 47 491 PAPER FEED CEUTO H 4 47 2 92 PAPER FEED o ual een 4 48 493 SEPARATION PAD small ls lps sli 4 49 4 94 PAPER END SENSOR esse ee 4 50 4 10 5 cd 4 51 4 10 1
24. 0 0 0 48 0 0 5 13 0 0 5 gt D E IF m0950039 The configuration page for the printer models has the paper jam coverage and consumed AIO counters in the bottom line but these counter names are not printed on the configuration page These counters give the following information Three counters A Feed jam counter inner jam counter duplex jam counter Four counters B coverage of K C M Y Four counters C Accumulated Coverage of K C M Y 28 Oco gt NET The symbols printed beside remaining toner counter indicate the type of the AIO 5 Short Yield AIO High Yield AIO SM 5 39 M095 M096 M099 M100 Firmware Updating 5 6 FIRMWARE UPDATING A CAUTION Do not turn off the main power of the machine during the firmware updating If doing so the engine board or controller board may be damaged 5 6 1 CHECKING THE MACHINE FIRMWARE VERSION Turn the machine on If the printer driver is not installed on your PC install the printer driver now Press Menu and select Report Print with the Up or Down key Press OK and select Maintenance Page with the Up or Down key se cu YS Press OK to display the Firmware version Controller and Engine FW version 9 6 2 UPDATING THE CONTROLLER FIRMWARE 1 a folder in your computer Save the files dwn ini and
25. 0165 596 3 Disconnect the fusing relay harness hook 4 Paper feed clutch B x 1 EY x 1 5 303 oc lt SM 4 47 095 096 099 100 Paper Feed 4 9 2 PAPER FEED ROLLER Remove all the AlO cartridges Remove the waste toner bottle Rear cover 8 p 4 5 Left cover 8 4 8 Paper feed clutch 8 p 4 47 Close the top cover and front cover IM x Pull out the tray 9165 597 8 Stand the machine with the rear side facing the table g165r598 9 Slide the paper feed shaft A to the left side C 2 10 Paper feed roller hook M095 M096 M099 M100 4 48 SM Paper Feed 4 9 3 SEPARATION PAD 1 Pull out the tray 91651602 Push down the bottom plate A Separation pad B hooks x 2 spring x 1 g165r604 When reinstalling the separation pad make sure that the Mylar C is not placed under the separation pad The right side image above shows incorrect installation SM 4 49 095 096 099 100 j 5 c Lo lt Paper Feed 4 9 4 PAPER END SENSOR 1 Rear cover 8 p 4 5 Right cover 8 p 4 7 High voltage power supply board 8 4 73 m 9168 566 77 g168r546 Paper end sensor assembly A E 1 5 Paper end sensor B hooks x 3 M095 M096 M099 M100 4 50 SM
26. 096 099 100 4 2 SM Before You Start 4 1 2 RELEASING PLASTIC LATCHES g094r513 Many of the parts are held in place with plastic latches The latches break easily so release them carefully To release a latch press the hook end of the latch away from the part to which it is latched 4 1 3 AFTER SERVICING THE MACHINE Make sure all parts that require grounding are properly grounded Make sure the interlock switch is functioning Do not leave unused solder or parts inside the machine Do not leave any tools inside the machine Make sure all wires are properly connected and routed PP Xue ue Make sure wires are not jammed between parts of the machine 4 1 4 LITHIUM BATTERIES MF MODELS ACAUTION Incorrect replacement of lithium battery s on the controller or on the fax unit poses risk of explosion Replace only with the same type or with an equivalent type recommended by the manufacturer Discard used batteries in accordance with the manufacturer s instructions SM 4 3 095 096 099 100 5 303 lt Special Tools 4 2 SPECIAL TOOLS PC Windows 2000 XP Vista 7 or Windows Server 2003 2003 R2 USB cable or Crossover cable M095 M096 M099 M100 4 4 SM Exterior Covers 4 3 EXTERIOR COVERS A CAUTION Turn off the main power switch and unplug the printer before you do the procedures this section 4 3 1 REAR COVER m095000
27. 12 11 0990101 Laser Optics Housing Unit Print Cartridge Development Roller 9 Registration Roller 10 By pass 11 Paper Feed Roller 12 ITB Image Transfer Belt Unit 13 OPC AIO 14 Tray 1 15 EGB Controller Paper Exit Fusing Unit Fusing Lamp Duplex Path Transfer Roller SM 1 3 095 096 099 100 Machine Overview ADF only for 099 100 NZ NES SN N O g184d101 1 Feed Sensor 2 Feed Roller 3 Separation Roller 4 Pick up Roller 5 Exit Roller 6 Original Set Sensor 7 DF Exposure Glass Scanner only for M099 M100 g184d201 1 Scanner Carriage Unit 4 2 5 5 White Plate 3 Exposure Glass M095 M096 M099 M100 1 4 SM Machine Overview 1 3 2 PAPER PATH Product m018v107 Paper path from tray 1 Duplex path By pass tray gt s Ie i Paper path from tray 2 optional ADF only for M099 M100 1 Original path SM 1 5 M095 M096 M099 M100 Machine Overview 1 3 3 DRIVE LAYOUT m0950102 1 Color AIO Motor 5 Registration Clutch 2 Black AIO Motor 6 Paper Feed Clutch 3 Duplex Motor 7 Agitator Motor 4 Transport Fusing Motor 8 ITB Image Transfer Belt Contact Motor Color AIO Motor This drives the color AlOs C
28. 2 ADF rear cover 8 p 4 82 g165r679 3 ADF cover open sensor x 1 EX x 1 SM 4 87 ADF only for MF Models M095 M096 M099 M100 T 5 c Lo lt ADF only for Models 4 12 11 ADF FEED SENSOR 1 ADF unit 8 p 4 79 2 ADF feed unit 4 81 3 Sensor cover A x 2 4 ADF feed sensor B hooks x 2 M095 M096 M099 M100 g165r680 4 88 SM 4 12 12 ADF DRIVE BOARD 1 Original tray 8 4 80 2 ADF rear cover 8 p 4 82 g165r679a 3 ADF drive board A all GE s hooks x 2 SM 4 89 ADF only for MF Models M095 M096 M099 M100 T 5 c Lo lt Scanner only for Models 4 13 SCANNER ONLY FOR MF MODELS 4 13 1 SCANNER UNIT 1 Controller box cover 7 4 54 m0990012 2 Disconnect the flat cable with the ferrite core A x 1 hooks x 2 3 Stand left cover B and right cover C hook x 1 each 4 Disconnect the scanner harness power cord and ground cable and the ADF harness and power cord if the ADF is installed in the scanner unit x 1 095 096 099 100 4 90 SM Scanner only for MF Models 5 Open the top cover of the machine 6 Remove the stepped 0 7 Push the lock button E and slide the scanner unit to the
29. 42 0950010 0950011 SM Image Fusing 0950012 7 Fusing lamp E When Reinstalling the Fusing Lamp 5 5 03 2 vo lt 110950013 The end the fusing lamp A which shows the voltage and power ratings must be placed the left side of the fusing unit fusing cable side SM 4 43 M095 M096 M099 M100 Image Fusing When Reassembling the Fusing Unit B 0950014 Route the harness shown above when reinstalling the back cover M095 M096 M099 M100 4 44 SM 4 8 3 TRANSPORT FUSING MOTOR 1 Rear cover 8 p 4 5 2 Left cover 8 p 4 8 Image Fusing m0950015 3 Disconnect the fusing connector A 7 p 4 39 hooks x 2 Pull out the connector B downward and remove it CN u er i rs mp 222 SE gt SE T 10950016 5 Fusing harness guide C 4 x 2 6 Duplex timing belt D SM 4 45 095 096 099 100 j 5 9 5 Ke lt Image Fusing m0950016 7 Transport Fusing motor assembly E 2 x 3 x 3 54 x 1 grounding plate F x 1 9165 592 9165 591 8 Transport Fusing motor 2 3 M095 M096 M099 M100 4 46 SM Paper Feed 4 9 PAPER FEED 4 9 1 PAPER FEED CLUTCH 1 Rear cover 8 p 4 5 2 Left cover 8 p 4 8 i
30. 60 105g m 16 28 Paper Tray Paper capacity 500 sheets x 1 tray 500x1 Dimensions W x D x H 400 450 x 127mm 16 x 18 x 5 08 inch SM Appendix 1 11 M095 M096 M099 M100 Controller Specifications 1 2 CONTROLLER SPECIFICATIONS 1 2 1 OVERVIEW The printer MF models have two types of controllers GDI and PCL Controller Printer model 220MHz PE P2a 400MHz 2 PE P2a 64MB Not extendable PE P2c 256MB Not extendable Hard Disk Drive PE P2a DDST GDI PE P2c PCL5c 6 PostScript 3 emulation PCL 41 Symbolset 35 Intellifonts 10 TrueType fonts 1 bitmap font PS3 80 fonts only for PE P2c USB2 0 100BASE TX 10BASE T Ethernet Pict Host Std Bridge Interface TCP IP PE P2a Network Protocol TCP IP IPP Bonjour PE P2c MIB Private support MIB M095 M096 M099 M100 1 12 SM Appendix Controller Specifications Standard MIB SMNP Printer MIB MIB II RFC1213 HostResource RFC1514 PrinterMib RFC1759 Appendix Specifications Windows 2000 XP Vista 7 Server 2003 2008 Server 32bit 64bit or later version of these Systems Network Mac OS X 10 3 or later Operating Print Resolution Engine 600 x 600 dpi 1200 x 600 dpi 2400 x 600 dpi PCL5c 600 x 600 dpi 1200 x 600 dpi 2400 x 600 dpi Controller PCL6 600 x 600 dpi 1200 x 600 dpi 2400 x 600 dpi PS3 600 x 600 dpi 1200 x 600 dpi 2400 x 600 dpi PCL5c 600 x 600 dpi 1200 x 600 dpi 2400 x 600 dpi Dr
31. A e 4 83 412S ADFMOTO c 4 84 4 129 ORIGINAL SET SENSOR enaties 4 86 4 1210 ADFCOVER OPEN SENSOR susurra 4 87 41211 ADE FEED SENSOR sostengo 4 88 41212 ADEDRIVE BOARD ee 4 89 413 SCANNER ONLY FOR MODELS aaneen eenn 4 90 4 13 1 SCANNER NIT triene ee 4 90 4139 2 SCANNER TOP COVER simetrisi ette 4 92 4 13 3 SCANNER CARRIAGE UNIT n oic eh en 4 93 418 4 EXPOSURE LAME 4 95 When reinstalling the exposure lamp 4 96 4 185 LAMP STABILIZER BOARD essa 4 96 4 13 0 SCANNER MOTOR ss a ias 4 97 5 SYSTEM MAINTENANCE 9 1 S IMAGE PROB UE Sasse elek 5 1 A ER ERE EE 5 1 Ble IMAGE PROBEEM sa sale 5 1 Dez ERROR CODES ea ds 5 2 52 VOVERVIE W e 5 2 522 ERROR CODES EIST Asset en 5 2 5 3 SERVICE CALL CONDITION Sudden 5 6 DASS UNIMA Rss ee ciao 5 6 5 32 ENGINE tddi 5 7 SC qoo IDOL 5 7 SU LASER ODES 54448445 IET 5 8 SG 3XX Garde EMO ehehe dee 5 10 095 096 099 100 iv SM 02 20 2012 SC 4 Image Transfer and Transfer 5 11 ot 5x Motor and FUSING nnen 5 13 SC 6xx Communication and Other 5 18 Do CONTROLLER SE ss aa 5 19 5 19 54 SERVIGE
32. Czech 11 Hungarian 12 Finnish 13 Polish 14 Portuguese Appendix Specifications Operation Panel LCD 15 Russian 1 English 2 German 3 French 4 5 Spanish 6 Dutch 7 Swedish 8 Norwegian 9 Danish 10 Czech PCL5c PCL6 11 Hungarian 12 Finnish 13 Polish 14 Portuguese 15 Russian 16 Simplified Chinese only for China models 17 Traditional Chinese only for Taiwan models 1 English 2 German 3 French 4 5 Spanish 6 Dutch 7 Swedish 8 Norwegian 9 Danish 10 Czech PS3 11 Hungarian 12 Finnish 13 Polish 14 Portuguese 15 Russian 16 Simplified Chinese only for China models 17 Traditional Chinese only for Taiwan models 1 English 2 German 3 French 4 5 Spanish 6 Dutch 7 Swedish 8 Norwegian 9 Danish 10 Czech 11 Hungarian 12 Finnish 13 Polish 14 Portuguese 15 Russian 1 English 2 German 3 French 4 5 Spanish 6 Dutch 7 Swedish 8 Norwegian 9 Danish 10 Czech Config Page 5 11 Hungarian 12 Finnish 13 Polish 14 Portuguese 15 Russian SM Appendix 1 17 M095 M096 M099 M100 Supported Paper Sizes 1 3 SUPPORTED PAPER SIZES n Supported and the size is molded in the tray Need to select paper size by operation panel driver Supported but size is not molded in the tray Need to select paper size by operation panel driver Need to input paper size by operation panel and driver Not supported Input Tray SEF Auto Type Standard
33. M095 M096 M099 M100 5 28 SM Fax Maintenance only for MF models RX Level Level Modem Settings Cable Equalizer Training Retries Protocol Definition Encoding TO Timer Protocol Definition Timer 11 Timer 14 Timer SM Sets the reception level 43 dBm Default 33 dBm 26 dBm 16 dBm Sets the transmission level 10 dBm 1 dBm 2 dBm 3 dBm 4 dBm 5 dBm 6 dBm 7 dBm 8 dBm 9 dBm 10 dBm 11 dBm 12 dBm 13 dBm 14 dBm 15 dBm These selectors are used to improve the pass band characteristics of analogue signals on the telephone line OKm Default 1 8Km 3 6Km 7 2 This sets the number of training retries to be repeated before automatic fallback 1 Time 2 Times Default 3 Times 4 Times Sets the compression method for Tx Rx MMR MR MH Default MR MH MH Timeout for response from the called station in automatic sending mode 35 Sec 45 Sec 55 Sec Default 60 Sec 90 Sec 140 Sec Set the time length for the T1 timer 40 Sec Default 50 Sec Set the time length for the T4 timer 3 Sec Default 4 5 Sec 5 29 M095 M096 M099 M100 System Maintenance Reference RX Settings Silence Detection Time CNG Tone Detection Time CNG Cycles Tone Sound Monitoring Stop Clear key Level Off Hook Detection Period M095 M096 M099 M100 Rev 0
34. Paper Recycled Paper Application Std Tray Paper Envelope Glossy Thick Paper Label Plain Paper Recycled Paper Application Media Type Bypass Tray Paper Envelope Glossy Thick Paper Op Paper Plain Paper Recycled Paper Feed Unit Standard Tray 60 160g m 16 401 Bypass tray 60 160g m 16 40Ib Paper Weight Automatic duplex 60 90g m 16 241 Op Paper Feed 60 105g m 16 2810 Unit Tray M095 M096 M099 M100 1 2 SM Appendix General Specifications Rating Power Taiwan version 110V 60Hz Spec Max 1300W or less NA version 10W or less PE P2c Saver M ax ax Appendix Specifications Taiwan Consumption version TT me less PE P2a Saver EU version Energy 10W or less PE P2c Saver 5W or less PE P2a 30 sec or less from power on Warm up Time At room temperature 23 humidity 50 and supplying the rated power TEN 30 sec Uses approx eep Mode Energy Save i 5W PE P2a 10W PE P20 Mode Low Power Mode 10 sec Uses approx 80W SM Appendix 1 3 M095 M096 M099 M100 General Specifications 1 1 2 MF MODEL Engine PE MF3a MO99 PE MF3c M100 Laser beam scanning and electro photographic Technology printing 4 drum tandem method 600 600 dpi Speed 101 Resolution dpi bit pixel 600 x 600 dpi Standard 2bits 600 x 600 dpi Fine 4bits BW FC PE MF3c 20ppm 11 21 Printing
35. exe in the folder Click the exe file to execute the updating program FW vizadan settingini UsbToolexe TOLO FAW Tool Ver 01 01655515 4 Click Burn to send controller firmware from PC to the machine M095 M096 M099 M100 5 40 SM Firmware Updating Fe ZOLO Tool Ver 01 06180384 06225920 D6815744 06981280 06946816 72174496 07340032 17405568 074 104 09538640 07602176 07667712 07733248 07798784 12864320 07920856 17885392 08060928 08126464 08192000 0826 7536 08329072 08388608 08389636 41658516 The machine makes a beep sound when starting the firmware update The image above 16 displayed on the PC and Firmware update and Updating are displayed on the operation panel 7 Then you can close this window at your PC ACAUTION Do not turn off the machine until Done Please reboot is displayed in the operation 28 Oco n gt NET 2 am panel Otherwise the controller board will be damaged Done Please reboot does not appear the download failed Try again You can also switch from an Ethernet connection to a USB connection and see if that works If you still cannot download the firmware it may be necessary to change the EGB and or the controller board f power failed during the download try again If you still cannot download the firmware it
36. into the cutout in the bottom plate and the actuator interrupts the paper end sensor This sensor also detects whether the tray 15 set G849 10 SM
37. is defective AsCAUTION Keep the EEPROM away from objects that can cause static electricity Static electricity can damage EEPROM data sure that the EEPROM is correctly installed on the EGB SM 4 59 095 096 099 100 j 5 c Lo lt Electrical Components MF Models Rear cover 8 p 4 5 Controller box cover I 4 54 FCU and Speaker bracket I 4 54 10990004 0950024 5 EEPROM B When installing the new EGB 1 Remove the EEPROM from the old EGB M095 M096 M099 M100 4 60 SM Electrical Components 0950025 2 Install it on the new EGB with the mark A pointing to the right side of the board after you replace the EGB 3 Replace the EEPROM if the EEPROM on the old EGB is defective AsCAUTION Keep the EEPROM away from any objects that can cause static electricity Static electricity can damage EEPROM data sure that the EEPROM is correctly installed on the EGB SM 4 61 M095 M096 M099 M100 T 5 c Lo lt Electrical Components 4 11 3 ONLY FOR MF MODELS 1 Rear cover 8 p 4 5 2 Controller box cover 7 4 54 3 FCU and Speaker bracket I 4 54 4 2 x4 M095 M096 M099 M100 4 62 0990005 SM Electrical Components 4
38. may be necessary to change the EGB and or the controller board SM 5 41 095 096 099 100 Firmware Updating 5 6 3 UPDATING THE ENGINE FIRMWARE 1 Make a folder in your computer 2 Save the files bin fwu ini and exe in the folder EFHeaderbin per pl_enell settingmi UpdateToole Zolo FAW Upload Tool Ver 0 3 F w Update USB FAW Update NET Eng Update NET 10 1 14 69 Close load COMPLETED 91658517 ps Click the exe file to execute the updating program Click Eng F W Update USB or NET to send the engine firmware from PC to MF printer F W Update USB or NET buttons are for designer use only Do not use these A buttons 5 The machine makes a beep sound when starting the firmware update The image above is displayed the PC and Firmware update and Updating are displayed on the operation panel 7 Then you can close this window at your PC NCAUTION Do not turn off the machine until Done Please reboot is displayed in the operation panel Otherwise the controller board will be damaged Done Please reboot does not appear the download failed Try again You can also switch from an Ethernet connection to a USB connection and see if that works If you still cannot download the firmware it may be necessary to change the EGB and or the controller board f power fail
39. of the EEPROM EEPROM not initialized Defective EEPROM 1 Initialize the EEPROM 2 Replace the EEPROM 3 Replace the EGB GAVD Communication Error The 0 of the GAVD is not identified during initialization The chip ID of the GAVD cannot be detected by the machine at power on Defective EGB 1 Replace the EGB M095 M096 M099 M100 5 18 SM Service Call Conditions 5 3 3 CONTROLLER SC SC8xx Service Cycle Power _ Incorrect combination of EGB and controller board unexpected error occurs in the EEPROM on the controller board Controller board defective 1 Install the correct EGB and controller boards for this machine 2 Replace the controller board USB Network Device Error An interface error in the USB connection or connection occurs interface error in the An interface error in the USB connection or connection occurs connection or NIB connection occurs Controller board detective 1 Replace the controller board EEPROM Error An An EEPROM check error at power on occurs check error at An EEPROM check error at power on occurs on occurs System Maintenance Reference Controller board detective 1 Replace the controller board SM 5 19 M095 M096 M099 M100 Service Call Conditions On Board Memory Check Error 227 An on board memory check error at power on occurs Controller board detective 1 Replace the controller board ROM Checksum E
40. press the OK key prx c Iw i The maintenance page is printed Hote Press Escape to return to the previous menu SM 5 37 M095 M096 M099 M100 Configuration Maintenance and Page Information To Print the Configuration Page Maintenance Page MF models 1 Turn on the machine 2 Press the User Tools key 3 Press the dk or Y key to select Reports Print and then press the key 4 Press the or Y key to select Configuration Page or Maintenance Page and then press the OK key 5 The configuration page or maintenance page is printed EX Press Escape to return to previous menu 5 5 2 ERROR LOG The Error Log on the configuration page has the error logs SC codes and the following information However the following error codes cannot be stored after turning off the machine Paper misfeed Paper 15 not detected in the tray The loaded paper size does not match the setting Some unit s is not correctly installed Print Data Error A consumable supply has run out Warning Toner near end Waste toner bottle near full TM sensor cleaning Fusing belt near end or Transfer belt near end ES Alert Diagnostic Error M095 M096 M099 M100 5 38 SM Configuration Maintenance and Test Page Information 5 5 3 COUNTER AND COVERAGE ONLY FOR PRINTER MODELS Configuration Page RICOH Aficio SP C242DN Sewer A 18 C Curr lix u
41. that the Auto Off timer is not too long Try with a shorter setting first such as 12 minutes then go to a longer one such as 15 minutes if the customer is not satisfied Ifthe timers are all set to the maximum value the machine will not begin saving energy until 240 minutes has expired after the last job This means that after the customer has finished using the machine for the day energy will be consumed that could otherwise be saved c m gt c LLI Conservation SM 6 3 M095 M096 M099 M100 Paper Save 6 2 PAPER SAVE 6 2 1 EFFECTIVENESS OF DUPLEX COMBINE FUNCTION Duplexing and the combine functions reduce the amount of paper used This means that less energy overall is used for paper production which improves the environment 1 Duplex Reduce paper volume in half 40624102 2 Combine mode Reduce paper volume in half 40624100 M095 M096 M099 M100 6 4 SM 3 Duplex Combine Using both features together can further reduce paper volume by 3 4 d062d101 To check the paper consumption look at the total counter and the duplex counter The total counter counts all pages printed For one duplex page the total counter goes up by 2 For a duplex job of a three page original the total counter goes up by The duplex counter counts pages that have images on both sides For one duplex page the duplex counter goes up by 1 Paper Save
42. to 15 0 Default 1 mm step Adjusts the horizontal registration for the back side in duplex mode If the machine settings are reset Horiz Dup Back to the factory defaults this value does not change 15 to 15 0 Default 1 mm step Adjusts the vertical registration for the back side in duplex mode If the machine settings are reset to Vert Dup Back the factory defaults this value does not change 15 to 15 0 Default 1 mm step This clears all counters except Full Color and Black and White in the total counter When you execute Init Engine EEPROM the engine EEPROM is initialized Turn the machine power off on after you change this setting Displays only PE P2a MF3a PE P2c MF3c Displays the current model in a dropdown list Do not change this setting Designed for Factory Use 00 7F Displays the current brand ID number Do not change this setting Designed for Factory Use 00 7F Displays the current maintenance ID number Do not change this setting Designed for Factory Use 5 25 M095 M096 M099 M100 2 De n gt on E gt tc Character alphanumeric 0 9 a f A F only Input 160 bytes LSU Adjustment valid data can be input setting Input length 160 bytes When you execute Trans Belt Adjust the transfer belt adjustment 15 Trans Belt Adjust
43. x 1 1 SM 4 73 095 096 099 100 Electrical Components 4 11 12 TEMPERATURE HUMIDITY SENSOR 1 4 Operation panel 8 p 4 6 Rear cover 8 p 4 5 Right cover 8 p 4 7 g165r683 g165r682 Temperature Humidity sensor A x 1 EY x 1 4 11 13DUPLEX MOTOR 1 2 3 4 5 6 Operation panel 8 p 4 6 Left cover 8 4 8 Interlock switch base 8 p 4 63 Fusing harness guide 8 p 4 45 GAMES 4 e lt gt 014564311 0 A m0950034 Fusing thermistor harness guide A x 2 EP x 1 Duplex timing belt B M095 M096 M099 M100 4 74 SM Electrical Components 0990010 7 Left bracket D Printer models 2 x 4 MF Models 2 x5 including C as 5 Na b m0990011 8 Duplex motor E amp x 2 x 1 SM 4 75 M095 M096 M099 M100 5 303 2 lt Electrical Components 4 11 14SPEAKER ONLY FOR MF MODELS 1 Rear cover 8 p 4 5 2 Controller box cover 7 p 4 54 3 Speaker A 2 x2 amp x 1 M095 M096 M099 M100 4 76 m0990006 SM Electrical Components 4 11 15 EEPROM v UN Replacement and Reinstallation procedures for the EEPROM are included in the EGB Engine Board replacement procedure Refer to EGB Engine Board for details When replacing an old EEPROM with a new EEP
44. 0 100Base TX TWAIN Compliment TWAIN WIA Scanner utilities and TWAIN Driver Scanner utility PageManager rivers SM Appendix 1 9 M095 M096 M099 M100 General Specifications Tl ax Platen A4 LT LG Width max 216 mm 8 5 Length max 297 mm 11 7 ADF A4 LT DLT Document size Width 139 7 215 9mm 5 5 8 5 Length 139 7 355 6 mm 5 5 14 Scanning width Max 210 mm 8 3 Printing width Max 208 mm 8 2 Gray scale 256 levels Polling type Standard Sequential Contrast control Normal Light Dark manual setting 8 x 3 85 8 7 7 lines mm Resolution 200 x 100 200 x 200 dpi Scanning Speed Less than 5 sec A4 SEF 200 dpi Automatic Fallback 33600 31200 28800 26400 24000 21600 Modem Speed 19200 16800 14400 12000 9600 7200 4800 2400bps Approx 3 sec Transmission Speed No 1 chart Compression MMR Resolution Standard Speed 33 6kbps 100 pages ITU No 1 chart Compression MMR Resolution Standard One touch dial 20 10x2 M095 M096 M099 M100 1 10 SM Appendix SAF Memory General Specifications Broadcasting 100 stations Communication Public switched telephone network source Fax utility Not available Automatic re dial 5 4 3 2 times after 5 minutes Default 5 times 1 99 rings Default 2 rings 1 1 3 OPTION o c x 5 9 9 Paper Feed Unit Paper Weight
45. 0 fan base 10 LSU fan A 2 x2 EP x 1 9165 627 11 ID Chip Board 2 x 3 SM 4 69 095 096 099 100 Electrical Components 4 11 10PSU 1 Left cover I p 4 8 m WR m0950030 2 Disconnect 2 connectors on the AIO motors and remove all harnesses from the harness guide A 3 Harness guide x 4 EP x 2 M095 M096 M099 M100 4 70 SM Electrical Components 4 Power cord bracket B 4 x 2 5 Ground cable C 4 x 1 g165r629 6 Power switch assembly D x3 E x 2 SM 4 71 m0950031 g165r630 M095 M096 M099 M100 T 5 c Lo lt Electrical Components 0950032 7 PSU assembly E x4 x 7 m0950033 8 0 2 4 M095 M096 M099 M100 4 72 SM Electrical Components Fuse There is a removable fuse on the PSU ACAUTION Use a correct rating fuse for the fuse replacement Never use a wrong rating fuse If do So the machine may be damaged Never try direct connection of PSU circuit without a fuse 4 11 11 HIGH VOLTAGE POWER SUPPLY BOARD all AIO cartridges 5 303 lt 2 Operation panel 8 p 4 6 3 Rear cover 7 4 5 4 Right cover 8 4 7 g165r682a 5 High Voltage Power Supply Board x 5 grounding cable
46. 00 System Maintenance Reference ENVIRONMENTAL CONSERVATION REVISION HISTORY Date asada _ None Energy Saving 6 ENVIRONMENTAL CONSERVATION 6 1 ENERGY SAVING 6 1 1 ENERGY SAVER MODES Customers should use energy saver modes properly to save energy and protect the environment Power Consumption Warm up Operation Mode Ready Mode Energy saver mode 1 Energy Energy saver saving mode 1 Timer Energy saver 30sec mode 2 Sleep Mode Plug in y v Auto Off Timer After 240min Time Timer 1 240 from last job starts default 10min m0990015 Energy Saver Mode 1 Lower the fusing temperature Energy Saver Mode 2 No power is supplied to the printing engine and almost none Sleep Mode to the controller When the machine is not being used the machine enters energy saver mode to reduce the power consumption by lowering the fusing temperature The area shaded gray in this diagram represents the amount of energy that is saved when the timers are at the default settings 10 minutes If the timers are changed then the energy saved will be different For example if the timers are all set to 240 minutes the gray area will disappear and no energy is saved before 240 minutes expires SM 6 1 M095 M096 M099 M100 jd c c b gt c LLI Conservation Energy Saving Timer Settings Printer Models user can set this timer with the
47. 00 Bps 16800 Bps 19200 Bps 21600 Bps 24000 Bps 26400 Bps 28800 Bps 31200 Bps 33600 Bps Default V34 Settings First TX Speed This setting limits the transmission speed range in V 34 mode by masking the desired symbol rate s Not Used Default 3429 Sym Sec 3200 Sym Sec 3000 Sym Sec 2800 Sym Sec 2400 Sym Sec Symbol Rate SM 9 33 M095 M096 M099 M100 System Maintenance Reference Decides whether the Internet Fax function 15 used Disable Enable or not Default Enabled Sets Reply To in the SMTP authentication Yes Sets the e mail address that is usually set in Internet Fax the From field in the field and sets Function o Setting the Administrator e mail Address in the From field No Not set Default No only for 100 Selects whether or to print the header of Prt Rec Txt Mall Header E mail Default No Factory Default Not Execute Does not reset anything Returns to the upper level Resets all the settings to the factory defaults except the following Execute Counter for Machine Life After executing the initial setup menu starts after the next power on Reseller Default menu can be entered directly at power on If you want to enter this mode directly try the following procedure Turn on the machine while pressing the Copy key
48. 00 x 600 dpi Flatbed 600 x 300 dpi ADF Printing 600 600 Grayscale 256 levels Resolution H x V NA 50 65 78 93 129 155 200 400 EU 50 71 82 93 122 141 200 400 Image density adjustment Yes Manual only 5 levels Copy mode Text Photo Mixed Reduction Enlargement SM Appendix 1 7 095 096 099 100 General Specifications Memory copy Auto duplex copy Interrupt copy Single 2 in 1 4 in 1 Only ADF Combine copy Duplex 4 in 1 Only ADF Duplex 2 in 1 APS AMS Auto Tray Switch Directional Magnification Directional Size Magnification Photo Mode Auto Start No User Program No Electronic Sorting Standard collation ADF only Image Rotation No Series Copy No M095 M096 M099 M100 1 8 SM Appendix General Specifications Scanner Scanning Device CCD array image sensor Scamner 1200 x 1200 dpi Driver Max 19200 x 19200 dpi interpolated Gray scale 256 levels B W less than 5 sec Gray Scale less than 5 sec Color o ME 5 9 9 Resolution Scan modes speed less than 10 sec A4 300dpi USB2 0 Platen B W less than 5 sec Gray Scale less than 5 sec Color less than 10 sec Maximum Width max Up to 216mm Length max Up to 297 Width Up to 216mm Length max Up to 356mm Scan Depth 48bit color processing input 24bit color processing output PC Interface USB2 0 1
49. 038 11 Drive unit F 4 4 M095 M096 M099 M100 4 20 SM 12 Drive unit guide G 2 x 3 13 Black AlO gear H snap ring x 1 14 gear I snap ring 1 AlO Cartridge 15 Black AIO motor J 2 x 3 SM 4 21 m018r540 095 096 099 100 j C S Cc vE 5 Ke t Cartridge 4 5 3 COLOR MOTOR 1 Drive unit I 4 19 m018r537a Drive unit guide A 2 x 3 Color AIO gears B ring stopper x 1 018 539 018 538 4 Color AIO motor C M095 M096 M099 M100 4 22 SM Image Transfer 4 6 IMAGE TRANSFER 4 6 1 IMAGE TRANSFER BELT UNIT 1 Remove all the AIO cartridges I 4 18 2 Transfer unit 8 p 4 33 Erz 7 A r7 Mi LN r P E Le 5 We p E 4 Un gt n s m018r529 3 Pull out the waste toner bottle A 018 529 Release the hook under the guide plate Move the guide plate C underneath the fusing unit to the left and then remove it SM 4 23 095 096 099 100 j 5 c Lo lt Image Transfer 6 Pull out the image transfer belt unit D 2 x 2 After replacing the image transfer belt unit the following step 2 with the front cover of the machine open Open the fron
50. 099 M100 4 38 SM Image Fusing 4 8 IMAGE FUSING A CAUTION Make sure that the fusing unit is cool before you touch it The fusing unit can be very hot Make sure to restore the insulators shields etc after you service the fusing unit 4 8 1 FUSING UNIT mortar Execute Reset Fuser Unit with the Engine Maintenance menu if you replace the fusing unit otherwise a fusing error may occur 1 Open the front cover 2 Left cover 8 4 8 m0950005 3 Disconnect the connectors A B SM 4 39 M095 M096 M099 M100 T 5 9 5 Ke lt Image Fusing m0950006 m0950007 4 Fusing unit C 2 x 3 tis likely to remove a fusing unit cover screw instead of the lower left fixing screw by mistake Make sure which screw should be removed before you do this step 5 Execute Reset Fuser Unit with the Engine Maintenance menu 5 22 if the fusing unit is replaced M095 M096 M099 M100 4 40 SM 4 8 2 FUSING 1 Fusing unit 8 p 4 39 2 3 Fusing back cover x 2 SM 4 41 m0950008 Image Fusing 4 10950009 095 096 099 100 j 5 9 5 Ke lt Image Fusing 4 Fusing lamp cable C 4 x 2 O DAN A m 1 m 5 Lamp right stay E 4 x 1 6 Lamp left stay D 4 x 1 M095 M096 M099 M100 4
51. 1 1 MF models 2 Printer models 1 Reartray cover A 1 20000040 916515042 1 MF Models 2 Printer Models Only for Printers Interface cover C hook x 1 Rear cover B MF 2 x 2 Printer 2 screw in the Interface cover x 8 others M4 x 10 SM 4 5 095 096 099 100 j 5 c Lo lt Exterior Covers 4 3 2 OPERATION PANEL 1 0950002 1 MF Models 2 Printer Models 1 Open the top cover A 0950003 1 Models 2 Printer Models 2 Open front cover Front harness cover C 4 x 1 m0950004 1 MF Models 2 Printer Models 4 Operation panel D x 1 EP x 1 M095 M096 M099 M100 4 6 4 3 3 RIGHT COVER 1 Rear cover 8 p 4 5 2 Operation panel 7 4 6 ER 9165 524 3 Right cover 2 4 front screw x 8 others M4 x 10 SM 4 7 A Exterior Covers M095 M096 M099 M100 T 5 5 Ke t Exterior Covers 4 3 4 LEFT COVER 1 Open the front cover 2 Open the top cover 0950022 3 Left cover 2 x 3 hook at the arrow mark above front screw M3 x 8 others M4 x 10 Remove the rear panel and the operation panel in advance when you meet difficulties in removing the left cover M095 M096 M099 M100 4 8
52. 11 4 INTERLOCK SWITCHES 1 Operation panel 8 p 4 6 2 Rear cover 8 p 4 5 3 Left cover 8 p 4 8 5 S o lt 8 4 110950029 4 Interlock switch base A 2 x 4 E 4 Removing spring B first makes this procedure easier Remove all the connectors after the interlock switch base has been removed g165r620 g165r621 5 Two interlock switches C at the outside of the base and one interlock switch D at the inside of the base hooks x 2 SM 4 63 M095 M096 M099 M100 Electrical Components 4 11 5 FUSING FAN MOTOR 1 2 3 4 5 Operation panel I 4 6 Rear cover 8 p 4 5 cover 8 p 4 8 Interlock switch base 8 p 4 63 i c g165r622 g165r623 Fusing fan base A x2 EP x 1 6 Fusing fan motor B hooks x 2 EF x 1 NCAUTION Install the fusing fan motor with its decal facing the outside of the machine M095 M096 M099 M100 4 64 SM Electrical Components 4 11 6 FUSING STRIPPER PAWL SOLENOID Open the front cover Open the top cover Rear cover 8 p 4 5 Right cover 8 p 4 7 p a IM ox C mE sena a T er ar u de tat 1 gt a LAE 1 M 4 M an Te ur 4 af 3 TS 10950018 5 Fusing stripper pawl sole
53. 1651510 91651511 4 Disconnect the three harnesses from CN301 302 and 303 on the EGB 3 MF model Printer model 91651512 u g165r513 5 Open the top cover A 4 i y y g1 L 651514 SM 4 11 095 096 099 100 j 5 c Lo lt Laser Optics 6 Lift up the hook B of the harness guide at the rear left frame and slide the harness guide to the right g165r515 7 Stoppers C 2 x 2 each left side and right side 8 the springs D left side and right side 9165 517 9 Remove laser optics housing unit E from the top cover and place the main body Always use two hands when carrying the laser optics housing unit Be sure not to drop the laser optics housing unit M095 M096 M099 M100 4 12 SM Ir g165r518 10 Take out the harnesses F 53 1 1 Y F 11 Remove the laser optics housing unit SM 4 13 DS 9165 519 Laser Optics 91651517 M095 M096 M099 M100 T 5 c Lo lt Laser Optics After replacing the laser optics housing unit 1 Open the front cover and turn on the machine Important Do the following 2 steps with the front cover of the machine open the LCD access LSU Adjustment
54. 2 92 JJ x 46 44 45 46 47 48 49 50 xxxx52 xxxx53 xxxx60 xxxx62 63 64 65 7 69 xxxx70 xxxx80 82 83 84 5 Rev 06 21 2012 Communication Error Codes 2 3 The following information is also described in the User Guide ERROR CODE DESCRIPTION SOLUTION 1 11 An original has been jammed 1 Remove jammed originals inside the ADF while sending a and then place them again fax in Immediate Transmission 2 Check the originals are mode suitable for scanning 1 21 The line could not be connected 1 Confirm that the telephone correctly line is properly connected to the machine 2 Disconnect the telephone line from the machine and connect a standard telephone in its place Confirm that you can make calls using the telephone If you cannot make calls this way contact your telephone company 1 22 to 1 23 Dial fails when trying to send Confirm that the fax number System Maintenance Reference faxes you dialed is correct Confirm that the destination is a fax machine Confirm that the line is not You may need to insert pause between dial digits Press the Pause Redial key after for example the area code Confirm that PSTN PBX under Admin Tools is set prop
55. 2 20 2012 Silence No tone detection time Rx mode FAX TAD Only After the line is connected via the external telephone the machine can detect silence no tone for the time length specified by this setting 30 sec Default CNG tone detection time RX mode FAX TEL FAX TAD Only After the line is connected via the external telephone the machine can detect a CNG signal for the time length specified by this setting b Sec Default 10 Sec Number of CNG cycles to be detected This setting is only effective for FAX TAD mode 1 5 Cycle Default 2 0 Cycle Determines the period when tones from the line are monitored No Monitoring Up To Phase B Default All TX Phases Pressing the Stop Clear key can stop the current receiving operation Received data is lost Not Functional Default Functional Sets the off hook detection threshold 10V Default 15 20V 25V 35V Sets the Off Hook detection period 200 ms default 800 ms 5 30 SM TX Settings Overseas Comm Mode Settings Dial Pulse Setting Tone Signal Settings SM Redial Interval Redialings Overseas Comm Mode Minimum Time Length Dial Pulse Type Tone Signal Transmission Time Length Minimum Pause in Tone Dialing Attenuator For Pseudo RingBack tone To the Line DTMF Level Service Menu Sets the redial interval when Tx fails 5 Min 6 Min Sets the number of redials when Tx fa
56. 96 M099 M100 8 Clean inside printer especially around the circled area 018 723 mOo18r724 9 Clean the circled area at the waste toner bottle A and circled area B at image transfer belt unit 10 Reassemble the printer 095 096 099 100 1 24 SM Appendix FAQs Knowledge Base 1 6 FAQS KNOWLEDGE BASE You can access the FAQs and knowledge base for this model through Web Image Monitor o EE 5 9 Ns 9 o FAC knowledge Base 1 RICOH Aficio SP C2425F home Home Language En Ash em 1 1 Juick Dial Destination Status Counter Machine information Faz Speed Model Mame Aficio SP 2425 Che stinalior B Localion m Contact Functions Mice SIMus Energy Saver Made 2 Toner Black Remaning Level 5 Magenta Hemainang Level 5 Hemanng Level 5 Cyan Remang Level 5 Waste Toner Bottle Statue Intermediate Transfer Unit Staus RSECEEEE Fusing Lind Status OF m0990014 1 http machine s IP address 2 Click FAQ Knowledge Base at the top right of the screen SM Appendix 1 25 095 096 099 100 1010 5849 PAPER FEED UNIT 1010 66849 TABLE OF CONTENTS 1 REPLACEMENT AND ADJUSTMENT
57. B unit initialization has been done Image Transfer Belt Unit Contact Position Error 28 Oco no gt NE ec The ITB contact sensor does not detect the contact position of the ITB for 5 seconds after the ITB unit has moved to the contact position 445 Image Transfer Unit No contact Position Error The ITB contact sensor does not detect the home position of the for 5 seconds after the unit has moved to no contact position Defective contact motor Defective contact sensor Defective unit 1 Replace the contact motor 2 Replace the ITB contact sensor Replace the unit SM 5 11 M095 M096 M099 M100 Service Call Conditions Agitator Motor Error The agitator motor error is detected twice for 10 msec during the initialization at power on or after the cover 15 closed Disconnected or defective harness Defective agitator motor 1 Check or replace the harness 2 Replace the agitator motor ITB Image Transfer Belt Unit Set Error The TM sensor does not detect the reflection trom the TB The TM sensor does not detect the reflection trom the TB sensor does not detect the reflection from the ITB No unit in the machine Dirty TM sensor 1 Check the installation of the ITB unit 2 Clean the TM sensor M095 M096 M099 M100 5 12 Service Call Conditions SC 5xx Motor and Fusing Error
58. For a duplex job of a three page original the duplex counter will only increase by 1 even though two sheets are used SM 6 5 M095 M096 M099 M100 _ c c en gt c LLI Conservation M095 M096 M099 M1 00 SERVICE MANUAL APPENDICES M095 M096 M099 M1 00 APPENDICES TABLE OF CONTENTS 1 APPENDIGES ne ERN UV E VENERE RUN DE a 1 1 1 1 20 zus nennen 1 1 1 51215223 54 DE EE 1 1 Tel 2 ee 1 4 A 1 4 COP o 1 7 SCE Fee 1 9 eR 1 10 1 1 3520 ras ee esse 1 11 Paper Feed Unit senses dn et RI PEIUS 1 11 1 2 CONTROLLER SPEGIFIEATIONS a ana 1 12 KON erin V e o EA 1 12 Controller Printer Model 1 12 Controller os vett a act ee a Som ec tis 1 15 LS SUPPORTED PAPER SIZES cc teo 1 18 1 4 PREVENTIVE MAINTENANCE nmn 1 20 DX TI USER REPLACEABLE ITEMS purisun 1 20 1 4 2 YIELD ITEMS AND SERVICE MAINTENANCE 1 21 1 5 EXCHANGE AND REPLACE 1 22 ko INSTRUC Gl nenn einer rrr rer ren rene net 1 22 1 5 2 CLEANING POINTS AFTER MACHINE ARRIVAL 1 22 1 6 FAQS KNOWEEDGE BASE atm ee 1 25 SM Appendix 3 M095 M096 M099 M100 APPENDIX SPECIFICATIONS REVISION HISTORY rage Date
59. L CONSERVATION 6 1 ENERGY SA NS 6 1 6 1 ENERGY SAVER MODES a 6 1 Timer Settings Printer Models 6 2 Timer Settings MF 6 2 1 6 2 miscuit 6 3 SM V M095 M096 M099 M100 02 20 2012 E 6 4 6 2 1 EFFECTIVENESS OF DUPLEX COMBINE FUNCTION 6 4 LDI OE 6 4 2 GOMDING MOS 6 4 3 cem 6 5 M095 M096 M099 M100 SERVICE MANUAL APPENDICES SEE 095 096 099 100 SERVICE MANUAL APPENDICES SECTION FOR DETAILED TABLE OF CONTENTS PAPER FEED UNIT TYPE TK1010 G849 SEE SECTION G849 FOR DETAILED TABLE OF CONTENTS 095 096 099 100 vi SM READ THIS FIRST Safety Notices Important Safety Notices Prevention of Physical Injury 1 Before disassembling or assembling parts of the machine and peripherals make sure that the machine power cord is unplugged The wall outlet should be near the machine and easily accessible If any adjustment or operation check has to be made with exterior covers off or open while the main switch is turned on keep hands away from electrified or mechanically driven components 4 The machine drives some of its components when it completes the warm up period Be careful to keep hands away from the mechanical and electrical components as the machine starts operatio
60. M095 M096 M099 M100 5 34 5 4 3 FAX SERVICE TEST MENU ONLY FOR MF MODELS Entering the Fax Service Test Menu Turn on the machine while pressing the Facsimile key Selecting an To select the item press the Up or Down key Going the Next Level Returning to the Previous Level To go into the next level of an item select an item then press the OK key return to the previous level of an item press the Return key Exiting the Maintenance Mode Menu To exit the maintenance mode menu press the Clear Stop or Return key until the Ready display appears Menu List Fax Test only for MF models Reference On Hook Executes the on hook test System Maintenance Off Hook Test Off Hook Executes the off hook test CED Test Executes the CED test CNG Test 1100 Hz Executes the CNG test ANSam Executes the ANSam test Ring Tone Test Executes the ring tone test Tone 0 to 9 Executes the DTMF tone 0 to 9 test Tone Executes the DTMF tone test DTMF Test Tone Executes the tone test Tone Stop Executes the Stop DTMF tone test SM 5 35 M095 M096 M099 M100 M095 M096 M099 M100 5 36 SM Configuration Maintenance and Test Page Information 5 5 CONFIGURATION MAINTENANCE AND TEST PAGE INFORMATION 5 5 1 OVERVIEW The configuration page maintenance page and test page for these m
61. ROM EEPROM setting is required Follow the EEPROM setting procedure described below motam the following steps 1 to 9 with the front cover of the machine open After completing these steps turn off the machine Open the front cover and turn the machine machine may issue an error code because the cover is open but continue this procedure 2 Enter Engine Maintenance in the Maintenance Mode Menu 3 Select Init Engine EEPROM item and execute it to initialize the EEPROM 5 E 4 Press the Clear Stop key to exit the Engine Maintenance menu 8 T 5 5 Select Serial item and then input a serial number lt Ask your supervisor about how to access the serial number input display 6 the serial number input display and then enter Engine Maintenance again 7 Select Destination and then select a destination 8 Select Model and then select a model 9 Select PnP Name and then select a plug and play name 10 Select LSU Adjustment and then input the LSU laser optics housing unit setting values if they are available 11 Turn off the machine 12 Turn on the machine with the front cover open 13 Enter Engine Maintenance in the Maintenance Mode Menu again 14 Close the front cover 15 Select Trans Belt Adjust and then execute Trans Belt Adjust to adjust the ITB Image Transfer Belt unit 16 Select Fuser SC Detect and th
62. SM Appendix 1 21 M095 M096 M099 M100 1 5 EXCHANGE AND REPLACE PROCEDURE If the machine exchange and replacement is required arrange to send a machine without the four print cartridges AlO to the customer site 1 5 1 INSTRUCTION Instruct the customer to do the following procedure Before the substitute machine gets to the customer site Save the customer settings by using a web browser For details refer to the User Guide Clear customer settings in the problem machine When the substitute machine gets to the customer site 1 Remove the four print cartridges AIO from the problem machine 2 Install the four print cartridges AIO into the substitute machine 3 Restore the customer settings which are printed on the configuration page by using web browser 4 Send back the problem machine to the repair center 1 5 2 CLEANING POINTS AFTER MACHINE ARRIVAL AT DEPOT 1 Open the front cover m018r549 2 Release the locks A 3 Transfer unit B M095 M096 M099 M1 00 1 22 SM Appendix Exchange and Replace Procedure E x 50 9 o oy 2 EU me M a 0 m018r529 4 Pullout the waste toner bottle A 018 5296 Release the hook A under the guide plate Move the guide plate B underneath the fusing unit to the left and then remove it SM Appendix 1 23 M095 M0
63. Speed A4 LT Paper BW FC PE MF3a 16ppm LT 16 5ppm First Print Mono 14 0 sec or less opeed A4 LT SEF F C 14 0 sec or less Std Tray Duplex uM 4 LT 5 LG Exe Auto Printing Copying Dimensions W 420 493 x 476mm 16 5 19 4 18 7 x D x H 30 0 kg 66 2Ib Includes consumables M095 M096 M099 M100 1 4 SM Appendix General Specifications Std Tray 250 sheets 80 g m Standard Input capacity OP Paper Feed Paper 500 sheets 80 g m 1 Unit Tray Max Up to 751 sheets Output capacity up to 150 sheets A4 LT or 80g m 2010 4 5 5 B6 Legal Letter HLT Executive Foolscap Folio Standard Tray Custom size Min 90mm 148mm 3 6 x 5 92 Max 216mm x 356mm 8 64 x 14 24 Input Paper Size A4 B5 A5 B6 A6 Legal Letter HLT Executive Foolscap Folio Bypass Tray Custom size Min 90mm x 148mm 3 6 x 5 92 Max 216mm x 356mm 8 64 x 14 24 Op Paper Tray A4 Letter Plain Paper Recycle Paper Application Paper Std Tray Envelope Glossy Thick Paper Label Plain Paper Recycle Paper Application Paper Bypass Tray Envelope Glossy Thick Paper Label Op Paper Feed Unit o E LAS 9 Plain Paper Recycle Paper SM Appendix 1 5 M095 M096 M099 M100 General Specifications Standard tray 60 160g m 16 40Ib Bypass tray 60 160g m 16 40Ib
64. Stopped At near end No Notice Not Stopped PM Parts Rep Notice At life end No Notice Not Stopped 28 Oco no gt NE ec At near end Notice Not Stopped 2 default At life end Notice Now Not Stopped At near end Notice Soon Not Stopped At life end Notice Replace Now Stopped SM 9 27 M095 M096 M099 M100 Scan Maintenance only for MF models Mono Sets the monochrome compression type for scanning Default MR Adjusts the ADF Scan main scan registration ADF Main Reg 2 0 to 2 0 O Default 0 1 step Adjusts the ADF Scan sub scan registration ADF Sub Registration 2 0 to 2 0 0 Default 0 1 step Adjust Flatbed Main Adjusts the Flatbed Scan main scan registration Compression Setting Reg 2 0 to 2 0 O Default 0 1 step Flatbed Sub Adjusts the Flatbed Scan sub scan registration 2 0 to 2 0 O Default 0 1 step Adjusts the ADF Scan main scan magnification ADF Main Reg 0 9 to 0 9 0 Default 0 1 step Adjusts the ADF Scan sub scan magnification ADF Sub Reg 0 9 to 0 9 0 Default 0 1 step Size Adjust Flatbed Main Adjusts the Flatbed Scan main scan magnification Heg 0 9 to 0 9 0 Default 0 1 step Flatbed Sub Adjusts the Flatbed Scan sub scan magnification Heg 0 9 to 0 9 O Default 0 1 step
65. Transport Fusing Motor Error The LOCK signal error 15 detected when the EGB monitors the transport fusing motor state This monitoring is done immediately after power on when the motor starts rotating and immediately after the motor stops Disconnected or defective motor harness Motor slips due to excessive load 1 Check the harness from the transport fusing motor Replace it if necessary LSU Fan Motor Error A LOCK signal is not detected for more than ten seconds while the motor START signal is on and if this error occurs twice consecutively this SC 15 issued Disconnected or defective motor harness Defective LSU fan motor 1 Check or replace the motor harness System Maintenance Reference 2 Replace the LSU fan motor Fusing Fan Motor Error A LOCK signal is not detected for more than ten seconds while the motor START signal is on and if this error occurs twice consecutively this SC 15 issued Disconnected or defective motor harness Defective LSU fan motor 1 Check or replace the motor harness 2 Replace the fusing fan motor SM 5 13 M095 M096 M099 M100 Service Call Conditions Thermistor Error The thermistor output is less than 0 for 7 seconds Disconnected thermistor Defective harness connection 1 Check the harness connection of the thermistor 2 Replace the fusing unit Eimer _ Execute Engine Maintenance Menu to recover the machine after completing the recove
66. directly exposed to cool air from an air conditioner Areas directly exposed to heat from a heater Do not put the machine in areas that get exposed to corrosive gas Do not install the machine at locations over 2 000 m 6 560 ft above sea level Put the machine on a strong level base Inclination on any side must be no more than 5 mm 9 Do not put the machine in areas with strong vibrations 2 1 2 MACHINE LEVEL Front to back Within 5 mm 0 2 of level Right to left Within 5 mm 0 2 of level SM 2 1 M095 M096 M099 M100 Installation Requirements 2 1 3 MACHINE SPACE REQUIREMENT Put the machine near the power source with these clearances Printer Model 91651502 Left side Over 20 cm 7 9 Rear Over 10 cm 4 Right side Over 10 cm 47 Front Over 70 cm 27 5 MF Model 41651501 Left side Over 20 7 9 20 7 9 Right side Over 10 cm 4 Front Over 70 cm 27 5 Top Over 24 cm 9 5 M095 M096 M099 M100 2 2 Installation Requirements 2 1 4 POWER REQUIREMENTS A CAUTION Make sure that the plug is tightly in the outlet Avoid multi wiring Make sure that you ground the machine 120 V 60 Hz More than 11 A for North America Input voltage level 220 to 240 V 50 Hz 60 Hz More than 6 for Europe Asia 110 V 60 Hz More than 12 A for Taiwan Installation Permitted voltage fluctuation 10 Do not set anything on the power cord
67. done This calibrates the motor speed to match the length of the new transfer belt If On the engine detects SC559 If Off the engine does not detect Fusing SC Reset Fuser SC Detect On Off Color The engine will do color registration and density tuning automatically Registration The printer will warm up automatically after this setting is changed Reset Iransfer Unit Resets the transfer unit life counter Reset Fuser Unit Resets the fusing unit life counter Fuser SC Reset Resets the Fusing related SC Reset 2 Transfer unit Reset Count Resets the 2nd transfer unit transfer roller life counter only for Printer Resets counters to factory defaults Models Clear log only for Printer Clears the error and the jam counter logs Models M095 M096 M099 M100 5 26 SM Sets the tentative density of each mode Tentative Text 100 50 30 Default 100 Density Image 100 50 30 Default 50 Graphic 100 50 30 Default 30 Economy Color Sets the conversion mode for the economy color Print conversion 15 executed Conversion Color Up Mode Converts into economy color The Mode image density is decreased 8 Up Mode Converts into Economy Black and white Sets whether to display the PM parts replacement notice and whether to stop the engine At near end No Notice Not Stopped At life end Notice Replace Now Not
68. e waste toner bottle set sensor connect it to the white connector of the harness 4 6 8 WASTE TONER OVERFLOW SENSOR 1 Remove all AIO cartridges 8 4 18 2 Image transfer belt unit IB p 4 23 3 8 p 4 58 4 Waste toner sensor base 8 p 4 31 g165r609 g165r610 5 Waste toner overflow sensor A hooks x 3 EF x 1 When reinstalling the waste toner overflow sensor connect it to the black connector of the harness M095 M096 M099 M100 4 32 SM Paper Transfer 4 7 PAPER TRANSFER 4 7 1 TRANSFER UNIT If you install a complete new unit execute Reset 2nd Transfer Unit with the Engine Maintenance menu otherwise a paper transfer error may occur 1 Open the front cover g168r549 Release the locks A Transfer unit B If you install a complete new unit execute Reset 2nd Transfer Unit with the Engine Maintenance menu 8 p 5 22 SM 4 33 M095 M096 M099 M100 T c 5 9 5 Ke lt Paper Transfer 4 7 2 TRANSFER ROLLER If you install a new roller execute Reset 2nd Transfer Unit with the Engine Maintenance menu otherwise a paper transfer error may occur 1 Transfer Unit 8 p 4 33 91681551 168550 7 91687552 2 Release the two hooks A at both sides of the transfer unit 9168 553 3 Open the transfer roller unit and remove it
69. ed during the download try again If you still cannot download the firmware it may be necessary to change the EGB and or the controller board 095 096 099 100 5 42 SM Firmware Updating 5 6 4 BOOT LOADER FIRMWARE This is also listed on the configuration page but this firmware is not updated in the field 26 Oco gt NE sc SM 5 43 M095 M096 M099 M100 Communication Error Codes Rev 06 21 2012 5 7 COMMUNICATION ERROR CODES This section contains descriptions for the dial transmission and reception RX error codes that appear on the TX Report Activity Report 5 7 1 BASIC ERROR CODE STRUCTURE Error codes consist of six hexadecimal digits 543210 Digit 5 far left TX or RX TX 1xxxxx 2XXXXX Internet FAX Internet FAX RX 4 Digit 4 Coding MH x1xxxx MR 2 X3XXXX JBIG 4 Digit 3 MODEM mode V27ter nonECM 1 V29 nonECM 2 17 XX3XXX V33 4 V34 Xx5XXX V27ter ECM 29 17 V33 XXCXXX M095 M096 M099 M100 5 44 SM Rev 06 21 2012 Communication Error Codes Digit 2 MODEM speed 2400 XXX 1 xx 4800 XXX2XX 7200 XXX3XX 9600 4 12000 5 14400 16800 7 XX 19200 XXX8XX 21600 24000 26400 xxxbxx
70. en select ON or OFF for the consecutive fusing jam detection default setting is OFF Select ON only if the customer wants to use this feature 17 Select Registration and then adjust the registration for each direction vertical and SM 4 77 M095 M096 M099 M100 Electrical Components 19 20 21 22 23 horizontal direction and tray if necessary Select 2nd Transfer Fuser Temp and then adjust the transfer roller bias and the temperature reduction of the fusing unit for each paper type and for the front and back sides The default settings for normal operation are all 0 Perform Color Registration in the Engine Maintenance menu Turn the power off and on MUSIC will be performed automatically Print out the test chart 8 p 4 11 and make sure that MUSIC was performed successfully ote MUSIC is performed successfully see If MUSIC has not been performed successfully 8 p 4 11 If necessary adjust the registration settings for the front and rear sides of each paper tray in the Engine Maintenance menu Exit Engine Maintenance Checking that MUSIC was Performed Correctly area 8 area 1 area 8 1 A area 1 area 1 m0990008 Four sets of vertical lines appear on the test chart C and k M and k Y and k In each set look for vertical lines that are aligned within the region defined by OK If all set
71. erly for your connection method to the telephone network 1XXX32 to 1 84 An error occurred while sending 1 Confirm that the telephone SM 5 47 M095 M096 M099 M100 Communication Error Codes Rev 06 21 2012 ERROR CODE DESCRIPTION SOLUTION a fax line is properly connected to the machine 2 Disconnect the telephone line from the machine and connect a standard telephone in its place Confirm that you can make calls using the telephone If you cannot make calls this way contact your telephone company 2 14 The machine was not able to The paper tray was empty print the received fax or the Load paper in the paper tray machine s memory reached The tray set for Select capacity while receiving a fax Paper Tray under Fax because the document was too Features did not contain A4 large E Letter or Legal size paper Load valid size paper in the tray and configure the paper size settings under System Settings accordingly cover or tray was open Close the cover or tray 4 There was a paper jam Remove the jammed paper 5 Aprint cartridge was empty Replace the print cartridge 6 The received fax was too large Ask the sender to re send the document in parts as several smaller individual faxes or to send at a lower resolution 2XXX32 to 2XXX84 An error occurred while 1 that the telephone receiving a fax line is properly connected to the machi
72. etermines the maximum amount of ink toner you can use in any area of your text This is where you a are controlling exactly how much ink will be used during printing 200 to 400 250 Default 10 step Setting 0 Off Reference Determines the maximum amount of ink toner you can use in any area of your graphic This is where you are controlling exactly how much ink will be Toner Limit Graphic used during printing 200 to 400 250 Default 10 step Setting 0 Off Determines the maximum amount of ink toner you can use in any area of your image This is where you are controlling exactly how much ink will be Image used during printing 200 to 400 250 Default 10 step Setting 0 Off NA Model RICOH nul EU Model RICOH NRG LANIER ASIA Model RICOH LANIER China Model RICOH System Maintenance PnP Name SM 5 23 M095 M096 M099 M100 Destination Media Type 2nd Transfer 2nd Transfer Front Fuser Temp 2nd Transfer Back Fuser Temperature Horiz Tray1 Vert Tray1 Registration Horiz Tray2 Vert Tray2 M095 M096 M099 M100 Sets the destination and updates the engine setting Default EU CHIN TAIWAN ASIA Sets the Media type Thin Paper Thick Paper Plain Paper1 Plain Paper2 Recycled Color Letterhead Preprinted Prepunched Label Paper Bond Paper Cardstock Envelope Thick Post Thinner Paper Adjusts the t
73. fik RICOH UNIVERSITY Learning Knowledge Performance M095 M096 M099 M100 SERVICE MANUAL LANIER RICOH Savin is the reader s responsibility when discussing the information contained within this document to maintain a level of confidentiality that is in the best interest of Ricoh Americas Corporation and its member companies NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY FASHION AND DISTRIBUTED WITHOUT THE PRIOR PERMISSION OF RICOH AMERICAS CORPORATION All product names domain names or product illustrations including desktop Images used in this document are trademarks registered trademarks or the property of their respective companies They are used throughout this book in an informational or editorial fashion only and for the benefit of such companies No such use or the use of any trade name or web site 15 intended to convey endorsement or other affiliation with Ricoh products O 2011 RICOH Americas Corporation All rights reserved WARNING The Service Manual contains information regarding service techniques procedures processes and spare parts of office equipment distributed by Ricoh Americas Corporation Users of this manual should be either service trained or certified by successfully completing a Ricoh Technical Training Program Untrained and uncertified users utilizing information contained in this service manual to repair or modify Ricoh equipment risk personal injury damage to property
74. h this menu when the user powers on the machine the Initial Setup Menu appears The user must select Language in Country in this menu Fax Service Test Menu only for MF This is a menu for checking the fax mode models SM 5 21 095 096 099 100 5 4 2 MAINTENANCE MODE MENU Menu List Display Info Displays the Model Name Depends on Engine Model Name Firmware Settings CTL FW Version Displays the Firmware Version Displays the Facsimile Firmware Version FAX FW Version 099 doesn t support this FW Version Engine FW Displays the Engine Firmware Version Version Displays the PDL Firmware Version only for M096 M1 00 PDL FW Version Displays the following counters of the printer Printer Counter engine Total Page Color Image Black Image Displays the sum total of scanner counters for each mode Scanner Counter Total Page Black Page Color Page ADF Used Counter Displays the number of paper jams at each location Total ADF Printer Output Bin Internal Tray1 Tray2 Jam Counter Displays the number of paper misfeeds with tray 1 Coverage or tray 2 Coveragel Tray 1 Coverage2 Tray2 M095 M096 M099 M100 5 22 Print Reports G3 protocol dump of the latest communication 15 G3 Protocol dump list printed 099 doesn t support this Off Default Error On Engine Maintenance Engine Maintenance D
75. h those products the following information will be of help when you read this manual Different Points from Previous Products Printer models New Fusing Unit that improves maintenance Yes No efficiency Operation Panel 2 line LCD and 3 high visibility 2 line LCD and standard LED LED indicators indicators Pictbridge Supported Not supported Smart Organizing Not required Required Monitor SOM SM 1 9 M095 M096 M099 M100 Guidance for Those Who are Familiar with Predecessor Products MF models Front USB Connector Yes New Fusing Unit that improves maintenance Yes No efficiency Operation Panel 4 line LCD 2 line LCD Pictbridge Supported Not supported M095 M096 M099 M100 1 10 INSTALLATION AA NN Installation Requirements 2 INSTALLATION 2 1 INSTALLATION REQUIREMENTS 2 1 1 ENVIRONMENT Rh 90 c O 5 jd o 27 80 6 80 Rh za 25 77F 70 Rh 60 A O 50 32 C 89 6F 54 Rh 40 30 bionda OCA RHOD Mon b eneen 20 10 10 15 0 10 20 30 0181001 Temperature Range 10 to 32 C 50 F to 89 6 F Humidity Range 15 to 80 RH Ambient Illumination Less than 2 000 lux do not expose to direct sunlight Ventilation 3 times hr person Ie Doo Ee Do not put the machine in areas that get sudden temperature changes This includes A Areas
76. hield glass or the surface of the polygon mirror with bare hands Do not adjust the Laser Synchronization detector on the LD unit as these are permanently adjusted at the factory Transfer Roller 1 Never touch the surface of the transfer roller with bare hands 2 careful not to scratch the transfer roller as the surface is easily damaged Fusing 1 After installing the fusing thermistor make sure that it is in contact with the hot roller and that the roller can rotate freely Be careful to avoid damage to the hot roller stripper pawls and their tension springs Do not touch the fusing lamp and rollers with bare hands Make sure that the fusing lamp 1 positioned correctly and that it does not touch the inner surface of the hot roller Paper Feed 1 Do not touch the surface of paper feed rollers 2 avoid misfeeds the side and end fences in each paper tray must be positioned correctly so as to align with loaded paper size Scanner Unit for 099 100 1 Use alcohol or glass cleaner to clean the exposure and scanning glass This will reduce the static charge on the glass Use a blower brush or a water moistened cotton pad to clean the mirrors and lenses Make sure to not bend or crease the exposure lamp s ribbon cable Do not disassemble the lens unit This will cause the lens and copy image to get out of focus 5 Do not turn any of the LED positioning screws This will put the LED out of position 095
77. ified interval without detection of a dial tone when Dial tone detection is set to No detection 3 5 Sec Default 7 0 Sec 10 5 Sec 14 0 Sec This setting sets the time out length for the 1st dial tone detection The machine waits for a dial tone for the specified time and disconnects itself from the line when no dial tone is input 10 Sec Default 15 Sec 20 Sec 30 Sec DFU Off On BT Busy tone DFU 300 550 Hz 300 650 Hz 325 525 Hz 340 550 Hz 350 500 Hz 350 550 Hz 375 475 Hz 380 520 Hz DFU 35 dB 36 37 dB 38 dB 39 dB DFU 0 10 0 15 0 20 0 25 0 30 0 35 0 40 0 45 0 50 0 75 5 32 SM Service Menu The machine checks the actual data reconstruction errors and then transmits an RTN depending on the decoding error rate that is set by RTN Rate this setting Number of lines containing an error per page Total number of lines per page Comm Settings 10 15 DFU Permitted Default Prohibited V34 Modem DFU Permitted Default Prohibited 17 Modem These selectors set the equalizer s training level to be applied if training fails due to poor line Equalizer Automatic Default 4 Points 16 Points Resend when a communication error occurs Redialin j Disabled Default Not Disabled Sets the first transmission speed choice before fallback 2400 Bps 4800 Bps 7200 Bps 9600 Bps 12000 Bps 144
78. ile Color Profile Color Profile or v 01 1 Of r Dithering Dithering Dithering Text Photographic Photographic ej ML Restore Defaults _ Cancel Heb 10950043 Select Off for the three Color Profile pull down menus shown 1 6 for Text Graphics and Photo modes Click OK twice to print out the test chart Make sure that MUSIC was performed successfully 4 15 M095 M096 M099 M100 5 303 oc lt Laser Optics Checking that MUSIC was Performed Correctly area 8 area 1 m0990008 1 8 1 A 4 area 1 Four sets of vertical lines appear on the test chart C and k M and k Y and k In each set look for vertical lines that are aligned within the region defined by OK If all sets have at least one set of vertical lines that are aligned MUSIC was successful M095 M096 M099 M100 4 16 SM Laser Optics If MUSIC has not been performed successfully BA 0950044 Open upper cover and check the lot number of the laser optics housing unit Contact your supervisor and get the LD parameters for this lot number A 5 303 oc lt Open the front cover and turn on the machine DP Program the settings for the laser optics housing unit the LCD access LSU Adjustment
79. ils 2 times 3 Times 4 Times 5 Times This sets the machine to ignore a DIS signal sent from the called station once in a sending operation Off Default Ignore DIS Once If this setting is set to On the machine detects the CNG signal after the line is connected If it is set to the machine detects the CNG signal as long as the line is connected 100 Ms 200 Ms 300 Ms 400 Ms Default This sets the number of pulses that are generated during dialing N Dialing 0 generates 10 pulses Dialing 9 generates 9 pulses N 1 Dialing 0 generates 1 pulses Dialing 9 generates 10 pulses 10 N Dialing 0 generates 10 pulses Dialing 9 generates 1 pulse Sets the tone signal transmission time length 100 ms Default Sets the minimum pause during tone dialing 100 ms Default 150 ms 200 ms Sets the attenuator for pseudo ringback tone to the line 0 to 15 10 Default 1 dB step Sets the transmission level of DTMF tones 12 dBu 11 dBu 10 dBu 8 dBu 6 dBu 9 31 M095 M096 M099 M100 System Maintenance Reference 1Dial Tone Detection BT Busy Tone Detection DIMF Delta Timeout Length BT Setting BT Frequency BI Level BT Cadence M095 M096 M099 M100 Sets the level difference between high band frequency signals and low band frequency signals when sending DTMF tones 2 dBu 3 dBu The machine starts dialing after the spec
80. inside the Engine Maintenance menu Manually input the corresponding LSU data from your supervisor into the space provided on the LCD Close the front cover Perform Color Registration in the Engine Maintenance menu Turn the power off and on MUSIC will be performed automatically 5 Print out the test chart 6 Test Chart and make sure that MUSIC was performed successfully see Printing out the Test Chart and Checking that MUSIC was Performed Correctly below 6 If necessary adjust the registration settings for each tray and for the front and rear sides of the paper with the Engine Maintenance menu When the MUSIC error persists contact your supervisor and get a set of LD parameters for the unit After that enter them with LSU Adjustment in the Maintenance Mode Menu 8 If MUSIC has not been performed successfully below Printing out the test chart to make sure MUSIC was performed correctly 2 xl Setup Print Quality Watermarks Resolution 600 dpi Gradation Speed Use ICM Toner Saving y amp Off 34 Printer Status Monitor Restore Defaults 0950042 095 096 099 100 4 14 SM Oo YS SM Laser Optics Click the Properties tab inside the printer driver Click the Print Quality tab Select the Manual radio button Click Advanced 21x Text r Graphics Photo Color Prof
81. ions Zero Cross Frequency Error The detection error occurs ten times consecutively in ten zero cross signal detections This error is defined when the detected zero cross signal is 17 or less 27 or more for 0 2 seconds Defective fusing lamp relay Unstable input power source 557 1 Check power supply source 2 Replace the fusing unit Turn the main power switch off and on Eimon _ Execute Engine Maintenance Menu to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated The power should be turned off and on after the recovery procedure Consecutive Fusing Jam The paper jam counter for the fusing unit reaches 3 The paper jam counter is System Maintenance Reference cleared the paper 15 fed correctly This SC 15 activated only when this function is enabled with Engine Maintenance default OFF Defective fusing unit Defective fusing control 1 Clear this SC to send a command after a jam removal 2 Turn off this function after a jam removal Important Execute Engine Maintenance Menu to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated SM 9 17 M095 M096 M099 M100 Service Call Conditions SC 6xx Communication and Other Error EEPROM Error An unexpected value exists in the initialization flag
82. ivers PCL6 600 x 600 dpi 1200 x 600 dpi 2400 x 600 dpi PS3 600 x 600 dpi 1200 x 600 dpi 2400 x 600 dpi SM Appendix 1 13 M095 M096 M099 M100 Controller Specifications Language 1 English 2 German 3 French 4 ltalian 5 Spanish Operation Panel LCD 6 Dutch 7 Swedish 8 Norwegian 9 Danish 10 Finnish 11 Portuguese 1 English 2 German 3 French 4 5 Spanish 6 Dutch 7 Swedish 8 Norwegian 9 Danish 10 Czech PCL5c PCL6 in 11 Hungarian 12 Finnish 13 Polish 14 Portuguese 15 Russian 16 Simplified Chinese only for China models 1 English 2 German 3 French 4 5 Spanish 6 Dutch 7 Swedish 8 Norwegian 9 Danish 10 Czech Drivers 11 Hungarian 12 Finnish 13 Polish 14 Portuguese 15 Russian 16 Simplified Chinese only for China models 1 English 2 German 3 French 4 ltalian 5 Spanish 6 Dutch 7 Swedish 8 Norwegian 9 Danish 10 Czech GDI 11 Hungarian 12 Finnish 13 Polish 14 Portuguese 15 Russian 16 Simplified Chinese only for China models 17 Traditional Chinese only for Taiwan 1 English 2 German 3 French 4 ltalian 5 Spanish Test Page Config Map 6 Dutch 7 Swedish 8 Norwegian 9 Danish 10 Finnish Print 11 Portuguese The others English M095 M096 M099 M100 1 14 SM Appendix Controller Specifications Controller MF model 256MB Not extendable 256MB Not extendable o ME LAS 5 9 9
83. lamp Wire the lamp cords as shown above Otherwise the top cover pinches the lamp cords and damages them when reinstalling the top cover on the scanner carriage unit 4 13 5 LAMP STABILIZER BOARD 1 Scanner carriage unit 8 4 93 9165 650 2 Carriage bottom cover 2 x 2 g165r651 3 Lamp stabilizer B EF x 1 M095 M096 M099 M100 4 96 SM Scanner only for MF Models 4 13 6 SCANNER MOTOR 1 Scanner carriage unit 8 4 93 g165r652 2 Scanner motor A 2 x 3 5 ses lt 91651653 91651654 3 Carriage 2 x 2 4 Ground plate C double sided tape 5 Scanner motor SM 4 97 M095 M096 M099 M100 SYSTEM MAINTENANCE REFERENCE REVISION HISTORY rage Date AddeaiUpaatedinew _ 02 20 2012 Added 35V to Fax Maintenance RX Settings Off Hook Level 44 50 02 20 2012 Added Communication Errors 44 51 06 21 2012 Added Error Code Table to Communication Errors Image Problems 5 SYSTEM MAINTENANCE REFERENCE 5 1 IMAGE PROBLEMS 5 1 1 OVERVIEW Image problems may appear at regular intervals that depend on the circumference of certain components The following diagram shows the possible symptoms black or white dots at regular intervals Problems at regular intervals 9165502 Abnormal image at 23 5 mm intervals Paper feed roller Abnormal image at 59 mm intervals Paper transfer roller
84. menu mode 1 Press Menu 2 Press VW or A to scroll through the menu listing and press OK to select 3 System gt Energy Saver 2 On Off gt On 4 System Energy Saver 2 gt E Saver2 Timer 1 to 240 min Select the time with V A keys 5 Press Escape to return to the previous menu default setting of Sleep mode is 10 minutes Timer Settings MF Models user can set this timer with the User Tools mode 1 Press User Tools 2 Press VW or A to scroll through the menu listing and press OK to select 3 Admin Tools Energy Saver Mode gt EnergySaverMode 2 gt On Off gt On 4 Admin Tools gt Energy Saver Mode gt EnergySaverMode 2 1 to 240 min Input the time with the 10 key 5 Press Escape to return to the previous menu default setting of Sleep mode is 10 minutes Return to Stand by Mode Energy Saver Mode 2 Sleep Mode time 30 seconds or less Energy Saver Mode 1 time 10 seconds or less M095 M096 M099 M100 6 2 SM Energy Saving Recommendation We recommend that the default settings should be kept fthe customer requests that these settings should be changed please explain that their energy costs could increase and that they should consider the effects on the environment of extra energy use If it is necessary to change the settings please try to make sure
85. n 5 The inside and the metal parts of the fusing unit become extremely hot while the machine is operating Be careful to avoid touching those components with your bare hands Health Safety Conditions Toner is non toxic but if you get either of them in your eyes by accident it may cause temporary eye discomfort Try to remove with eye drops or flush with water as first aid If unsuccessful get medical attention Observance of Electrical Safety Standards The machine and its peripherals must be serviced by a customer service representative who has completed the training course on those models Safety and Ecological Notes for Disposal 1 Do not incinerate toner bottles or used toner Toner dust may ignite suddenly when exposed to an open flame 2 Dispose of used toner the maintenance unit which includes developer or the organic photoconductor in accordance with local regulations These are non toxic supplies 3 Dispose of replaced parts in accordance with local regulations WARNING prevent a fire or explosion keep the machine away from flammable liquids gases and aerosols fire or an explosion might occur NCAUTION Controller board on the MF model contains a lithium battery The danger of explosion exists if a battery of this type 16 incorrectly replaced Replace only with the same or an equivalent type recommended by the manufacturer Discard batteries in accordance with the manufacturer s inst
86. n or yellow Reinstall or replace the AlO black magenta cyan or yellow Waste toner bottle not set Disconnected or defective harness of the waste toner bottle set sensor Defective waste toner bottle set sensor Install the waste toner bottle Check or replace the harness of the waste toner bottle set sensor Replace the waste toner bottle set sensor M095 M096 M099 M100 5 2 SM Error Codes Tray Paper Selection Error No paper in the tray or tray not set in the machine Paper size requested by the job does not match the paper in the tray Install the tray or put the correct size paper in the tray Check the paper setting in the user menu mode Paper Selection Error Feed and Exit Paper size requested by the job does not match the paper in the tray Selection error for the paper feed and paper exit location in duplex mode Check the paper feed and exit location in the user menu mode Jam Error No Feed from Tray 1 050 Paper slipped Remove the paper jam at tray 1 Reference Jam Error No Feed from Optional Tray 052 Paper slipped Remove the paper jam at the optional tray Tray 2 Inner Jam Error Registration Paper Exit A sheet of paper stays at the registration sensor or paper exit sensor System Maintenance Paper slipped Paper double feed Remove the paper jam at the registration sensor or paper exit sensor SM 5 3 M095 M096 M099 M100 Error Codes Paper Exit Jam Error
87. ne M095 M096 M099 M100 5 48 SM Rev 06 21 2012 Communication Error Codes gt gt ERROR CODE DESCRIPTION SOLUTION 2 Disconnect the telephone line from the machine and connect a standard telephone in its place Confirm that you can make calls using the telephone If you cannot make calls this way contact your telephone company 3XXX11 Connection to the server failed Confirm that the network while sending an Internet Fax cable is properly connected to the machine Confirm that the network settings such as address DNS and SMTP settings have been configured properly make sure that no double byte character 15 used 12 E mail transmission failed while There was an error in the header sending an Internet Fax of the e mail Confirm that the network settings such as IP address DNS and SMTP settings have been configured properly make sure that no double byte character is used 3XXX13 E mail transmission failed while There was an error in the part System Maintenance Reference sending an Internet Fax header of the e mail Confirm that the network settings such as address DNS and SMTP settings have been configured properly make sure that no double byte character 15 used 14 E mail transmission failed while There was an error in sending an Internet Fax converted TIFF file Confirm that SM 5 49 M095 M096 M099 M100 Communication Error Codes Rev 06 21 2012
88. nesses 2 Replace the high voltage power supply board 3 Replace the EGB Black drum motor error The LOCK signal error 15 detected when the EGB monitors the black drum motor state This monitoring is done immediately after power on when the motor starts rotating and immediately after the motor stops Disconnected or defective motor harness Motor slips due to excessive load 1 Checkthe harness from the black drum motor Replace it if necessary Color drum motor error The LOCK signal error is detected when the EGB monitors the color drum motor state This monitoring is done immediately after power on when the motor starts rotating and immediately after the motor stops Disconnected or defective motor harness Motor slips due to excessive load 1 Check the harness from the color drum motor Replace it if necessary M095 M096 M099 M100 5 10 Service Call Conditions SC 4xx Image Transfer and Transfer Error TM sensor error The CPU detected a low voltage of the positive reflection output under the threshold in the TM sensor TM sensors are dirty A solid print out due to an electrostatic charging error The TM sensor 15 defective Clean the TM sensors Replace the TM sensors Check the image transfer unit Turn the power Off and On Image Transfer Belt Unit Home Position Error The contact sensor does not detect the home position of the for 5 seconds after the IT
89. noid assembly x 4 EP x 1 m0950019 SM 4 65 095 096 099 100 j 5 9 5 Ke lt Electrical Components 6 Fusing stripper pawl solenoid B 2 x 2 M095 M096 M099 M100 4 66 m0950020 SM 4 11 7 FUSING PRESSURE RELEASE SENSOR 1 Fusing stripper pawl solenoid assembly 8 4 65 Electrical Components m0950021 2 Fusing pressure release sensor B A x 1 hooks x 4 SM 4 67 M095 M096 M099 M100 5 303 lt Electrical Components 4 11 8 LSU FAN MOTOR 1 Operation panel 8 p 4 6 2 Rear cover 8 p 4 5 3 Left cover 8 p 4 8 9165 625 9165 622 4 LSU fan motor hooks x 2 x 1 NCAUTION Install the LSU fan motor with its decal facing the outside of the machine M095 M096 M099 M100 4 68 SM Electrical Components 4 11 9 ID CHIP BOARD 1 Operation panel 8 p 4 6 2 Rear cover 8 p 4 5 3 Left cover 8 4 8 4 Controller box cover printer model p 4 54 or FCU and Speaker bracket MF model p 4 54 Disconnect the connector 305 on the EGB Interlock switch base 8 p 4 63 Fusing fan base 8 p 4 64 MW p 4 19 Drive unit 5 303 2 lt 9165 626 9 Take the harnesses aside around 5
90. odels have information about the machine s status Print this sheet as shown below Check the configuration page maintenance page or test page when doing machine maintenance To Print the Configuration Page from the Machine Printer models Before turning on the machine 1 Hold down the Stop Start key and then turn on the main switch of the printer with holding down the Stop Start key 2 Keep holding down the Stop Start key until the Alert LED is blinking When the machine is power on 1 Press Menu key 2 Press the dh or key to select List Test Print and then press the Enter key 3 Press the Enter key at the Config Page 26 Oco no gt NET To Print the Test Page from the Machine only for Printer Models Before turning on the machine 1 Hold down the Job Reset key and then turn on the main switch of the printer with holding down the Job Reset key 2 Keep holding down the Job Reset key until the Alert LED is blinking When the machine is power on 1 Press the Menu key 2 Press the dh or key to select List Test Print and then press the Enter key 3 Press the Enter key the Test Page To Print the Maintenance Page Printer models Turn on the machine Press the Menu key Press the dh or V key to select List Test Print and press the OK key Press the dh or V key to select Maintenance Pg and then
91. optics unit defective IPU EGB defective 1 Replace the interface harness of the laser optics unit 2 the laser optics unit 3 Replace the EGB Engine M095 M096 M099 M100 5 8 SM Service Call Conditions Laser Synchronizing Detection Error K Y 220 The laser synchronizing detection signal for LDB K Y is not output after the LDB unit has turned on while the polygon motor is rotating normally Laser Synchronizing Detection Error The laser synchronizing detection signal for LDB M C is not output after the LDB unit has turned on while the polygon motor is rotating normally Disconnected cable from the laser synchronizing detection unit or defective connection Defective laser synchronizing detector Defective LDB Defective EGB 1 Check the connectors 2 the laser optics unit 3 Replace the EGB The IPU EGB detects a problem at the LD unit System Maintenance Reference Worn out LD Disconnected or broken harness of the LD Replace the laser optics unit SM 5 9 M095 M096 M099 M100 Service Call Conditions SC 3xx Charge Error High voltage power output error The measured voltage 15 not correct when the EGB measures each charge output charge development image transfer belt unit and transfer unit Disconnected or defective high voltage harness Defective high voltage power supply Defective EGB 1 Check or replace the har
92. or loss of warranty protection Ricoh Americas Corporation LEGEND MO99 SPC240SF Aficio SPC240SF SPC240SF M100 SPC242SF Aficio SPC2425F SPC242SF DOCUMENTATION HISTORY REV NO DATE COMMENTS 11 2011 Original Printing M095 M096 M099 M1 00 TABLE OF CONTENTS 1 PRODUCT INFORMATION u 1 1 tIGENERAL SPECIFICA HONS nn 1 1 1 2 OU PPORTEDPAPER SIZES mss ia eric edd ende 1 1 1 3 WMAGEFINE OVERVIEW suscite UE Ne 1 2 131 COMPONENT LAYOUT ze 1 2 Engine 95 096 ae 1 2 Engine IVIOS9 NTO o 1 3 ADF only for M099 M100 cccooccccoccnccoccnccccccccnccnccocononncononacononaroconanononos 1 4 Scanner only for 99 100 1 4 1 32 PAPER aaa 1 5 ADE only Tor MOSLIM 1 OO nen 1 5 1 3 9 BRVELAYOUF ass er DEE 1 6 1 4 MACHINE CONFIGURATION eu 1 8 15 PRINTER MODEEIM095 MO SS rs 1 8 t42 MODEL MOSS M OO esse 1 8 1 5 GUIDANCE FOR THOSE WHO ARE FAMILIAR WITH PREDECESSOR PRODUET Ss DIE 1 9 25 INSTALLATION ee 2 1 2 INSTALLATION REQUIREMENTS us aan 2 1 euam 2 1 21 2 MACHINE LEVEL aa 2 1 2 1 3 MACHINE SPACE REQUIREMENT 2 2 sus 2 2 lasse ee re ne 2 2 2142 POWER REQUIREMENTS o o vies 2 3 2 1 5 INSTALLA HON PROCEDURE RC EE 2 3 3 PREVENTIVE MAINTENANCE eee ennn 3 3 31 PREVENTIVE isis tom shake een 3 3 4 REPLACEMENT AND ADJUSTMENT
93. over _ g849r505 2 Paper end sensor A hooks ES x 1 3 Relay sensor B hooks EY x 1 G849 2 9849 506 SM Paper Feed Unit 1 1 4 PAPER FEED ROLLER 1 Top cover re Top Cover 2 Paper feed clutch re Top Cover G849 e 9 y L _ o F a gt 9849 502 9849 503 4 Remove the e ring at the right edge of the feed roller shaft 9849 506 Slide the paper feed roller to the right side hook Pull out the feed roller D to the left side bushing 1 SM 3 G849 Paper Feed Unit When reassembling 98491507 If the feed roller shaft A cannot be inserted easily pull the gear B and then insert the feed roller shaft G849 4 SM Paper Feed Unit 1 1 5 PAD G849 e 32 y gt L _ o F a 5 2 9849 501 1 Pull out the tray A 9849 508 2 Press down the bottom plate 3 Friction pad C hooks spring 1 When reassembling 9849 509 When re installing the friction pad make sure that the mylar A does not under the friction pad SM 5 5849 Overview 2 DETAILED SECTION DESCRIPTIONS 2 1 OVERVIEW 2 1 1 COMPONENT LAYOUT G849 x gt Le LL Q 98490101 1 Side Fence 2 Paper End Sensor 6 Friction Pad
94. ponents gt E a re wv 7 0950027 3 1 GDI 2 PCL 4 GDI controller board C or PCL controller board D x 6 EP x 1 SM 4 55 M095 M096 M099 M100 T 5 c Lo lt Electrical Components Controller Board MF Models 1 Rear cover 8 p 4 5 2 Controller box cover A 2 x 7 3 Interface bracket x 2 M095 M096 M099 M100 9165 505 4 56 10990001 SM Electrical Components m0990002 4 Disconnect the flat cable with the Ferrite core C and remove it x 1 hooks x 2 5 Grounding screw D 4 x 1 6 FCU and Speaker bracket x 5 54 1 2 x2 OD UU m0990003 7 Controller board all Es 2 x6 SM 4 57 M095 M096 M099 M100 T 5 c Lo lt Electrical Components 4 11 2 EGB ENGINE BOARD Printer Models 1 Rear cover 8 p 4 5 2 EGB A all Gs 3 When installing new EGB 1 Remove the EEPROM from the old EGB M095 M096 M099 M100 4 58 m0950024 SM Electrical Components 0950025 2 Install it on the new EGB with the mark A pointing to the right side of the board after you replace the EGB 3 Replace the EEPROM if the EEPROM on the old EGB
95. ransfer roller current based on the default value 15 to 15 0 Default 11 A step Adjusts the transfer roller current based on the default value 15 to 15 0 Default 1 A step Adjusts the temperature of the fusing unit based on the default value 30 to 0 0 Default 2 C step Adjusts the horizontal registration for tray 1 If the machine settings are reset to the factory defaults this value does not change 15 to 15 0 Default 1 mm step Adjusts the vertical registration for tray 1 If the machine settings are reset to the factory defaults this value does not change 15 to 15 0 Default 1 mm step Adjusts the horizontal registration for tray 2 If the machine settings are reset to the factory defaults this value does not change 15 to 15 0 Default 1 mm step Adjusts the vertical registration for tray 2 If the machine settings are reset to the factory defaults this value does not change 15 to 15 0 Default 1 mm step 5 24 SM Init Engine EEPROM Brand ID Maintenance ID SM Service Menu Adjusts the horizontal registration for the bypass Horiz Bypass tray If the machine settings are reset to the factory Tray defaults this value does not change 15 to 15 O Default 1 mm step Adjusts the vertical registration for the bypass tray Vert Bypass If the machine settings are reset to the factory Tray defaults this value does not change 15
96. rear side 8 ADF unit 7 p 4 79 91651637 9 Scanner unit SM 4 91 095 096 099 100 j 5 c Lo lt Scanner only for Models 4 13 2 SCANNER TOP COVER 1 Scanner unit 7 4 90 9165 639 91651638 2 Turn over the scanner unit 3 Scanner front cover A tabs x 3 5 Scanner top cover C M095 M096 M099 M100 4 92 4 13 3 SCANNER CARRIAGE UNIT 1 Scanner unit 8 p 4 90 2 Scanner top cover 8 4 92 3 Slide the scanner carriage unit A to the right side g165r643 4 Remove the timing belt tension spring B g165r644 5 Remove the flat cable C from the scanner carriage unit SM 4 93 Scanner only for MF Models 095 096 099 100 j 5 c Lo lt Scanner only for MF Models 7 Carriage bar E and scanner carriage unit F M095 M096 M099 M100 4 94 SM 4 13 4 EXPOSURE 1 Scanner carriage unit W 4 93 g165r647 2 Carriage cover 2 x 2 EP x 1 9165 648 3 Exposure lamp hooks x 2 SM 4 95 Scanner only for MF Models 095 096 099 100 j 5 5 Ke t Scanner only for Models When reinstalling the exposure
97. rical circuit boards 4 First check the mechanical load before you replace motors or sensors if the problem concerns a motor lock 5 Fusing related SCs To prevent damage to the machine the main machine cannot be operated until the fusing related SC has been reset by a service representative Enter the engine maintenance mode Press in Fuser SC Reset with engine maintenance mode and then turn the main power switch off and on M095 M096 M099 M100 5 6 SM Service Call Conditions 5 3 2 ENGINE SC SC 1xx Other Error Serial Number Error The serial number stored in the memory EGB 1 not correct EEPROM defective EGB replaced without original EEPROM Check the serial number If the stored serial number 15 incorrect contact your supervisor 26 Oco gt g HED Sx SM 5 7 M095 M096 M099 M100 Service Call Conditions SC 2xx Laser Optics Error Polygon motor error 1 ON timeout The polygon mirror motor does not reach the targeted operating speed within 5 sec after turning on or changing speed Polygon motor error 2 OFF timeout 203 The polygon mirror motor does leave the READY status within 3 sec after the polygon motor switched off Polygon motor error 3 XSCRDY signal error The SCRDY_N signal remains HIGH for 200 ms while the LD unit is firing Polygon motor driver board harness loose or disconnected Polygon motor driver board defective Laser
98. rror 828 AROM checksum error at power on occurs 1 Replace the controller board M095 M096 M099 M100 5 20 SM 5 4 SERVICE MENU 5 4 1 OVERVIEW These models have several service menus Each service menu has several adjustment items This section explains how to enter each service menu and what you can do in each service menu Each menu 15 classified into two depending on how you enter the service menus Menu Mode can be executed by pushing the Menu key Service Mode MF model Press Clear Stop 1 0 7 Color Start keys Service Mode Printer model With the unit OFF Hold down the Start Stop and Escape keys for 10 seconds while turning ON the main power switch This service manual is a combined manual for the MF Model and the Printer Model Therefore the order of some service menus is different from the actual one in the Printer model Each menu is classified as follows Menu Mode Reference Maintenance Mode Menu This 16 a menu for maintenance and service System Maintenance Special Mode This is a menu for initializing all information stored in the controller except for some counters These counters are initialized Print Scan Copy Fax functional Counter Jam Counter These counters are not initialized Factory Default Settings Menu Printer Scanner Engine Counter which are printed in the Configuration Page After initializing wit
99. ructions and local regulations Laser Safety The Center for Devices and Radiological Health prohibits the repair of laser based optical units in the field The optical housing unit can only be repaired in a factory or at a location with the requisite equipment The laser subsystem 15 replaceable in the field by a qualified Customer Engineer The laser chassis is not repairable in the field Customer engineers are therefore directed to return all chassis and laser subsystems to the factory or service depot when replacement of the optical subsystem 15 required A WARNING Use of controls or adjustment or performance of procedures other than those specified in this manual may result in hazardous radiation exposure AWARNING WARNING Turn off the main switch before attempting any of the procedures in the Laser Optics Housing Unit section Laser beams can seriously damage your eyes CAUTION MARKING a CAUTION 3b_decals VORSICHT gt PS lt Symbols Abbreviations and Trademarks This manual uses several symbols and abbreviations The meaning of those symbols and abbreviations are as follows ES See or Refer to Clip ring Screw Connector S Short Edge Feed ur Long Edge Feed E EF LEF Short Edge Feed SEF Long Edge Feed LEF Trademarks Microsoft Windows and MS DOS are registered trademarks of Microsoft Corporation in the United States and or other countries Pos
100. ry procedure Otherwise the machine continues to issue this SC code and cannot be operated Print Ready Temperature Error The heating roller temperature increase during a set time is not correct The fusing temperature does not reach the print ready temperature within a set time after the fusing lamp has turned on Defective thermistor Incorrect power supply input at the main power socket Defective fusing lamp 1 Check the voltage of the wall outlet 2 Replace the fusing unit 3 Replace the fusing lamp ESgimportart _ Execute Engine Maintenance Menu to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated M095 M096 M099 M100 5 14 SM Service Call Conditions High Temperature Detection Error This SC 15 issued if one of following conditions occurs thermistor center detects 255 C or thermistor end detects 245 C thermistor center detects a 3 C increment or more for five seconds 220 or more or the thermistor end detects a 4 C increment or more for five seconds at 210 C or more Defective 1 control EGB Defective EGB 1 Replace the EGB Ed portant Execute Engine Maintenance Menu to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated The fusing lamp is fully powered for a certain time while
101. s have at least one set of vertical lines that are aligned A MUSIC was successful M095 M096 M099 M100 4 78 SM 4 12 ADF ONLY FOR MODELS 4 12 1 ADF UNIT 91651672 1 Stand left cover A ST27E00320 g165r673 2 Disconnect the ADF harness B and power cord C 3 Open the ADF unit D SM 4 79 ADF only for MF Models M095 M096 M099 M100 T 5 5 Ke t ADF only for Models g165r676 91651675 4 Release the three hooks of the right hinge 5 the ADF unit 4 12 2 ORIGINAL TRAY 1 Open the ADF cover 2 Release the front tab A 3 Original tray B M095 M096 M099 M100 4 80 SM 4 12 3 ADF FEED UNIT 1 Open the ADF cover 9165 658 2 Release lock lever 3 ADF feed unit B 4 12 4 ADF SEPARATION PAD 1 Open the ADF cover 2 ADF feed unit 87 p 4 81 3 ADF separation pad A hooks x 2 spring x 1 SM 4 81 ADF only for MF Models g165r660 M095 M096 M099 M100 T 5 5 Ke t ADF only for Models 4 12 5 ADF FRONT COVER 1 ADF unit 8 p 4 79 2 Original Tray 8 p 4 80 3 ADF feed unit I p 4 81 g165r663 g165r662 4 ADF front cover A 2 x 1 4 12 6 ADF REAR COVER 1 ADF unit 8 p 4 79 Original Tray 8 p 4 80 ADF feed unit 8 4 81
102. t cover and turn on the machine Execute Reset Transfer Unit with the Engine Maintenance menu Close the front cover Execute Trans Belt Adjust with the Engine Maintenance menu ge oN 7 Adjust the registration settings for each tray and for the front and rear sides of the paper with the Engine Maintenance menu if necessary M095 M096 M099 M100 4 24 SM Image Transfer 4 6 2 ITB IMAGE TRANSFER BELT CLEANING UNIT The ITB cleaning unit contains waste toner When removing the cleaning unit put it on a sheet of paper 1 Image transfer belt unit I p 4 23 9168r570 9168 569 handle A hook bushing 1 Right handle B hook bushing x 1 g168r572 4 cleaning unit C 4 x 2 SM 4 25 M095 M096 M099 M100 T 5 c Lo lt Image Transfer 4 6 3 AGITATOR MOTOR 1 Right cover 8 p 4 7 g168r541 9168 542 M095 M096 M099 M100 4 26 SM 3 Agitator motor assembly B 4 x 1 EP x 1 4 Agitator motor C 4 x 2 SM 4 27 Image Transfer M095 M096 M099 M100 T S 5 Ke t Image Transfer 4 6 4 ITB IMAGE TRANSFER BELT CONTACT MOTOR 1 Agitator motor WM p 4 26 9168 544 2 Release the wire 3 contact motor assembly B 4 x 1 EY x 1 4 ITB contac
103. t motor C 2 x 2 M095 M096 M099 M100 4 28 SM Image Transfer 4 6 5 ITB IMAGE TRANSFER BELT CONTACT SENSOR 1 Right cover 8 p 4 7 2 High voltage power supply board 8 p 4 73 91681546 9168 547 3 contact sensor assembly A x 1 amp x 1 g 91546 4 contact sensor hooks 3 SM 4 29 095 096 099 100 j 5 c Lo lt Image Transfer 4 6 6 TONER MARK SENSOR Open the top cover Remove all AIO cartridges 8 p 4 18 Slide the ITB unit to the front side or remove it Rear cover 8 4 5 Controller box cover 8 p 4 54 MF models only FCU and Speaker bracket IB p 4 58 pe dr Ss o x Lin 7 Disconnect CN306 on the EGB t x 1 8 Harness cover A hook 9 sensor base B M095 M096 M099 M100 4 30 SM 4 6 7 WASTE TONER BOTTLE SET SENSOR 1 Remove all AIO cartridges 8 p 4 18 Image transfer belt unit 8 8 p 4 23 EGB p 4 58 91651607 4 Remove two screws A for the waste toner sensor base g165r608 SM 4 31 Image Transfer M095 M096 M099 M100 T 5 c Lo lt Image Transfer 5 Waste toner sensor base B 9165 608 91651610 6 Waste toner bottle set sensor C hooks x 3 E x 1 When reinstalling th
104. tScript is a registered trademark of Adobe Systems Incorporated PCL is a registered trademark of Hewlett Packard Company Ethernet is a registered trademark of Xerox Corporation PowerPC is a registered trademark of International Business Machines Corporation Other product names used herein are for identification purposes only and may be trademarks of their respective companies We disclaim any and all rights involved with those marks PRODUCT INFORMATION REVISION HISTORY Date Added pdatedew _ 1 PRODUCT INFORMATION 1 1 GENERAL SPECIFICATIONS See Appendices Appendices Basic Specifications Appendices Controller Specifications 1 2 SUPPORTED PAPER SIZES See Appendices Appendices Supported Paper Sizes SM 1 1 General Specifications M095 M096 M099 M100 O i Machine Overview 1 3 MACHINE OVERVIEW 1 3 1 COMPONENT LAYOUT Engine M095 M096 15 T N 10 14 13 12 11 0950101 Laser Optics Housing Unit Print Cartridge Development Roller AlO 9 Registration Roller 10 By pass 11 Paper Feed Roller 12 Image Transfer Belt Unit 13 OPC AIO 14 Tray 1 15 EGB Controller Paper Exit Fusing Unit Fusing Lamp Duplex Path Transfer Roller M095 M096 M099 M100 1 2 SM Machine Overview Engine M099 M100 14 1 3
105. the fusing unit stays in the stand by mode and is not rotating 28 Oco n gt NET Deformed thermistor Thermistor not in the correct position Defective fusing lamp 1 Replace the fusing unit 2 Replace the fusing lamp ESgimportart _ Execute Engine Maintenance Menu to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated SM 5 15 M095 M096 M099 M100 Service Call Conditions Zero Cross Error The zero cross signal is not detected for three seconds even though the fusing lamp relay is on after turning on the main power or closing the front door Defective fusing lamp relay 1 Turn the main power switch off and on Eimon Execute Engine Maintenance Menu to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated The power should be turned off and on after the recovery procedure The center thermistor detects 100 C or less for 4 seconds Defective fusing lamp Defective thermistor 1 Replace the fusing unit 2 Replace the fusing lamp ESgimportart _ Execute Engine Maintenance Menu to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated Low Temperature Error 548 M095 M096 M099 M100 5 16 SM Service Call Condit
106. yan Magenta and Yellow Black AIO Motor This drives the black AIO and the ITB Image Transfer Belt Duplex Motor This drives the paper exit roller and the duplex roller Transport Fusing Motor This drives the fusing unit paper feed roller registration roller and paper exit roller via the paper feed clutch registration clutch and gears Registration Clutch This transfers drive from the transport fusing motor to the registration roller Paper Feed Clutch This transfers drive from the transport fusing motor to the paper feed roller M095 M096 M099 M100 1 6 SM Agitator Motor This moves the agitators in the waste toner bottle ITB Contact Motor This moves the ITB into contact with and away from the color OPCs Machine Overview M095 M096 M099 M100 O u i Machine Configuration 1 4 MACHINE CONFIGURATION 1 4 1 PRINTER MODEL M095 M096 Duplex Optional Optional PCL Unit Memory Tray G849 PS Models 1 4 2 MF MODEL M099 M100 Duplex Optional Optional DDST PCL Unit Memory Tray G849 GDI PS Models M095 M096 M099 M100 1 8 Guidance for Those Who are Familiar with Predecessor Products 1 5 GUIDANCE FOR THOSE WHO ARE FAMILIAR WITH PREDECESSOR PRODUCTS O The 095 096 series models are similar to the MO35 MO36 series and the 099 100 series models are similar to the 018 019 series If you have experience wit

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