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OnCue User Manual - JDX Generator Division

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1. Notice VSG Always On Always On ium Rod 7 13 2042 8 36 07 PM E s D s In Auto 7 13 2042 8 26 07 PM 0 5 00 Not In Auto lwaminal amp odlee 1 lzaizos83e07 PM los 2366 Events 7 Active Alerts Add Device Command Section 2 4 Quick Access toolbar loo Verify Mate Time Setting Navigation panel with generator set status information Remote control commands see Section 2 9 Update Firmware command see Section 2 12 Change Password command Notification Setup command Gauges View selection OnCue Toolbar Gauges View Event History Generator Set Status Indicator on Status Gauge Device Name on Status Gauge Figure 2 13 OnCue User Interface Screen Gauges View for VSC Controller 28 Section 2 OnCue Software Operation TP 6796 6 12 2 7 8 Parameters View Click on the Parameters command shown in Figure 2 14 to see individual parameters and detailed metering information If multiple generator sets are connected data for each connected generator set is shown in a separate column The generator set name or serial number is shown at the top of each column LN Kohler UnCue Device V Start Exercise amp Update Firnfware 6 Stop Se Add Power Gauges Device tesek Faufts NotiFicati or y Chain Setup e L vss 0 0 V Battery 12 3 V Eng Hours 8 2h Engine Speed Engine Target Speed Engine Oil Pressure ngine Coolant
2. Gauges Parameters Main Distribution Panel Always On Always On Always On Edit Mode Control Mode PIM Programmable Interface Module Online Uviputs Run Surpur 3 ouput 4 Outputs Output 6 Inputs hmi LLLI vt Load 0 Temp 33 n Time 8 2 ar 6 20 2012 11 04 12 AM Tti inal 2690 Events 7 Active Alerts Options in the File tab hide show Event History Add Device Command Section 2 4 Quick Access toolbar Navigation panel with generator set status information Remote control commands see Section 2 9 Update Firmware command see Section 2 12 Change Password command Notification Setup command o xoo0B5oma Power Chain View selection Gauges View selection Parameters View selection OnCue Toolbar Power Chain View Event History Green lines show primary power source and generator set power are available Figure 2 11 OnCue User Interface Screen with eVSG Generator Set Power Chain View with one 6VSG generator set battery bank and one PIM TP 6796 6 12 Section 2 OnCue Software Operation 25 2 7 7 Gauges View The Gauges view displays generator set status and operation information on simulated gauges See Figure 2 12 for the gauges view for RDC DC and RDC2 DC2 controllers See Figure 2 13 for the gauges view for the VSC controller Click on the desired generator set in the navigation panel to view information for that gene
3. oooo ooccccooo 40 2 13 2 Export Device Connections Parameters and Events 41 213 3 OptlOlis zat teen bd vg det tubi 42 2434 SADOUL 2 est tesi eii 43 2 13 5 NN 43 Section 3 Troubleshooting oooccccooccnnnnn nnn nnn nn nnn 45 3 4 troduction xs adas EU PI PAIS dana 45 3 2 Server Connection Indication sse RII 45 3 2 1 RDC2 DC2 or VSC Controller o oocoocococnoocnocooo oo 45 3 2 2 RDC DC Controllers sees RII 45 3 8 Generator Set Serial Number 00 ccc eect eee eens 45 3 4 Network Information 00 00 c cece cette t eee e ene eeee 46 3 4 1 Network Configuration Group 0 cece eee 46 3 4 2 Network Status Group 0000s cece eee teens 46 3 5 Troubleshooting Connection Problems 00 cece eee et eee eeee 47 3 6 Troubleshooting Chart ei oora ier a Erie E cette eee a 48 Appendix A Abbreviations enrere enis iata paara ern 51 4 Table of Contents TP 6796 6 12 Safety Precautions and Instructions IMPORTANT SAFETY INSTRUCTIONS Electromechanical equipment including generator sets and accessories can cause bodily harm and pose life threatening danger when improperly installed operated or maintained To prevent accidents be aware of potential dangers and act safely Read and follow all safety precautions and instructions SAVE THESE INSTRUCTIONS This manual has several types of safety precautions and i
4. Operation Software OnCue Software Version 3 0 and higher for the following generator set controllers RDC DC RDC2 DC2 VSC Generator Set Models KOHLER POWER SYSTEMS 6VSG 14 20RES 14 20RESL 14 20RESA 14 20RESAL 38RCL 48RCL KOHLER mum POWER SYSTEMS NATIONALLY REGISTERED TP 6796 6 12d Table of Contents Safety Precautions and Instructions 0 0 c cece eee n nnn nnn Introduction Section 1 System Information and Software Installation 000 cece eee eee ees 1 1 System Requirements 0000 ccc eect en 1 2 OnCue System Description ssssssesssseess ees 1 2 1 RDC2 DC2 and VSC Controllers o oooooomocmoomomo 1 2 2 RDC and DC Controllers 0 ccc ccc i r ae eens 1 3 Kohler OnCue Software 0 eee nan 1 4 Kohler OnCue Server 0 eee ran 1 5 OnGue System Kits osc oi ee ek ew esu E we a 1 5 1 RDC2 DC2 VSC Controller 2 0 0 eee eens 1 5 2 RDC DC Controller 2 00 00 0 n eens 1 6 Internet Configuration and Security Firewalls 0 cee eee eee 17 Privacy Statement EDT REIR ee sod ne OR E EC PS 1 8 OnCue System Installation and Startup 1 8 1 RDC2 DC2 VSC Controller 2 0 0 ccc eee eens 1 8 2 RDC DC Controller seient me ccc cee eee n eens 1 9 Software Download and Installation 00 0c eee 1 9 1 OnCue Software Download 0c ccc cence teens 1 9 2 Iristall OnQue 3 Sok Peed SPA date Mea e
5. Cannot update firmware Wrong device selected in Check for two devices for the same controller serial number OnCue USB connection in the OnCue navigation panel on the PC The selected device required is highlighted in the navigation panel Click on the device with the USB connection to select it and verify that the Update Firmware command is enabled not grayed out USB connection failed Disconnect and reconnect the USB cable at the controller RDC DC only Remove and replace the F3 fuse located in the controller s service access area Cannot start an unloaded Exercise mode not enabled Enable unloaded exercise mode in the ATS Exercise group exercise See Figure 2 17 on page 33 Figure 3 3 Troubleshooting TP 6796 6 12 Section 3 Troubleshooting 49 Notes 50 Section 3 Troubleshooting TP 6796 6 12 Appendix A Abbreviations The following list contains abbreviations that may appear in this publication A amp ABDC AC A D ADC adj ADV Ah AHWT AISI ALOP alt Al ANSI AO APDC API approx APU AQMD AR AS ASE ASME assy ASTM ATDC ATS auto aux avg AVR AWG AWM bat BBDC BC BCA BCI BDC BHP blk blk htr BMEP bps br BTDC Btu Btu min C cal CAN CARB CAT5 CB CC cc CCA CCW CEC cert cfh ampere after bottom dead center alternating current analog to digital advanced digital control analog to digital converter adjust adjustment adv
6. Exercise Mode setting in the column for your generator set If the desired mode is not displayed click in the cell to bring up the mode options select the desired mode and click Apply Changes Note RDC2 DC2 VSC controller Changing the exercise mode in OnCue also changes the mode of the exercise that was set by using the Genset System menu on the RDC2 DC2 or VSC controller 32 Section 2 OnCue Software Operation Note RDC DC controller Changing the exercise mode in OnCue also changes the mode of the exercise that was set by pressing the down arrow button or exercise button on the RDC DC controller Exercise Run Duration The default exercise run duration is 20 minutes The exercise run duration can be changed using OnCue Note RDC2 DC2 VSC controller Changing the exercise run duration setting changes the duration of all exercise modes Note RDC DC controller Changing the exercise run duration setting changes the duration of all timed runs including exercises set by pressing the Exercise or down arrow button on the controller Go to the Parameters View screen and scroll down to the ATS Exercise group See Figure 2 17 Click in the Exercise Run duration cell in the column for the generator set that you wantto change Type in the new duration time in minutes Click Apply Changes in the OnCue Toolbar to save the new setting Exercise Interval To check the exercise interval and change it if necessary click on the P
7. o o oococccccoo e 2 7 8 Parameters View 0oooocococcoc nh 2 8 Fault Notification u nan anaana nanana IRI 2 8 1 Gauges VIEW ida td 2 8 2 Power Chain View sssssssssese ha 2 8 3 peset Faults a dae a Tete Ay acs eei TP 6796 6 12 Table of Contents 3 Table of Contents continued 2 9 Remote Generator Set Control 0 cece eese 31 2 9 1 Start EXerGise usos deb sat etu boe bod eu d eta de S 31 2 9 2 Stop EXercise sd debet ete de qb ute bt RR eds 32 2 9 3 Exercise Settings senri et aeaa pr ea e aa a a a e a 32 2 10 Remote System Control Power Chain View Only 00 eee eee eee 34 2 11 Notification Setup ooocococcoconorr etree ene ia 35 2 11 1 Email Configuration 0 cee 35 2 11 2 Email Throttling 2 sala Viae v RR E ia 36 2 11 3 Cellular Telephone SMS Text Message Configuration 36 2 11 4 Disable Notification oocooccoccooconcorcrr 36 2 12 Update Controller Firmware sls 37 2 12 1 Firmware Version Numbers 06 0 0c eee ee eee teenies 37 2 12 2 Firmware Version Identification 00 cece eee eee eee 37 2 12 3 Controller Connection 000 c cece eects 38 2 12 4 Controller Power 000 cece ec or 38 2 12 5 Firmware Update Procedure eee e eee eens 39 2 13 Other Functions sis secesie tere Ea A EE E et EERE EEEE 40 2 13 1 Import Device Connections or Parameters
8. 7 Figure 2 1 OnCue User Interface Window before connection to a device TP 6796 6 12 Section 2 OnCue Software Operation 17 2 3 Controller Password 2 3 2 DC2 Controller Password The generator set controller password is required to To set the OnCue password on the DC2 controller make the initial Internet connection with OnCue software 1 Press the OFF button and verify that the generator set is not running 2 3 4 RDC2 and VSC Controller 2 Press and hold the Exercise button until Press Password Again to Reset OnCue PW is displayed For the initial OnCue setup you will be required to reset 3 Release the Exercise button and press it again the OnCue password on the RDC2 or VSC controller within 5 seconds and then enter it into the OnCue software To reset the f f a password follow the instructions in Figure 2 2 See the Note Ifthe Exercise button is not pressed within 5 generator set operation manual for more information seconds the controller exits the password reset mode Note The password is displayed for only 10 seconds Be sure to write down the password and serial 4 The genset serial number and new password PW number will be displayed for 10 seconds Record the password for entry into the OnCue program A new password is generated each time the reset password procedure is performed If the password is reset after the OnCue system has been set up the connection will be lost Enter the new password in OnCue to r
9. Cells with a gray background indicate parameters that cannot be changed To display only parameters that can be changed select Writeable in the Parameters section in the OnCue Toolbar at the top of the screen See Figure 2 14 Other parameters can only be changed by an authorized Kohler distributor or dealer using Kohler SiteTech software To change a parameter in the Parameters View screen click in the desired cell and select the new setting from the drop down list or type in the new setting Click on Apply Changes The change is not activated until you click on Apply Changes in the OnCue Toolbar See Figure 2 14 Device V Start Exercise 2 Update Firmware Power Gauges Chain Parm Parameter Name Filter Command Use the Parm Name Filter command to display only selected parameters See Figure 2 15 for the location of the Parm Name Filter Command near the top right corner of the screen The filter will cause OnCue to display only parameters with a particular word in the name For example entering the word Temperature will allow only parameters with Temperature in the name to be displayed All other parameters and groups will be hidden To use the filter type the desired word into the box and then click the green arrow to the right of the box To view all parameters delete the word from the box and click the green arrow again Show All Y x Parm Name Filter i Expand All temperature T Collapse All Lube O
10. OnCue Software Operation 43 Notes 44 Section 2 OnCue Software Operation TP 6796 6 12 3 1 Introduction Observe the following safety precautions and the instructions in the generator set service manual when troubleshooting the generator set and connected equipment DANGER Hazardous voltage Will cause severe injury or death Disconnect all power sources before opening the enclosure A WARNING D AS S Accidental starting Can cause severe injury or death Disconnect the battery cables before working on the generator set Remove the negative lead first when disconnecting the battery Reconnect the negative lead last when reconnecting the battery Disabling the generator set Accidental starting can cause severe injury or death Before working on the generator set or equipment connected to the set disable the generator set as follows 1 Press the generator set off reset button to shut down the generator set 2 Disconnect the power to the battery charger if equipped 3 Remove the battery cables negative leadfirst Reconnectthe negative lead last when reconnecting the battery Follow these precautions to prevent the starting of the generator set by the remote start stop switch NOTICE Electrostatic discharge damage Electrostatic discharge ESD damages electronic circuit boards Prevent electrostatic discharge damage by wearing an approved grounding wrist strap when handling electro
11. TT 1566 to record the controller password and generator set serial number for entry into the OnCue program In most cases once the new firmware is uploaded to the controller and the Ethernet board is connected to the customer s router or modem the controller will automatically connect to the Kohler OnCue Server Controller settings and network router adjustments are usually not required The Internet connection between the controller and the Kohler OnCue Server is fully encrypted for your protection OnCue Server on the Internet Remote PC optional Customer provided Router and modem may be combined in one box communications may include the sender s name the sender s and recipients email addresses and generator information Kohler Co takes customer privacy very seriously and will take reasonable measures to keep the information secure Except in the limited circumstances described in this paragraph Kohler Co will not sell or share the collected information with unaffiliated third parties We may disclose information if and when we believe it is necessary to comply with any law rule court order or subpoena or to enforce our legal rights or to protect our business property and operations Kohler Co may update this policy at any time The updated privacy policy will be posted on the Kohler Power Systems website www KohlerPower com If you have questions or concerns about this policy please contact Kohler Co
12. Temperature Battery Voltage Lube Oil Temperature Genset Controller Temperature Engine Law Oil Pressure Switch Engine Compartment Temperature v Engine Spee ernor Generator Rotation Actual Generator Current Lead Lag L1 Generator Current Lead Lag L2 Generator Current Lead Lag L3 Generator Current Total Lead Lag Generator Power Factor L1 enerator Power Facto Event History Selected parameters can be changed using the Parameters View screen including e Measurement system English or metric units e Exercise interval Section 2 9 1 duration and mode see e Network configuration parameters settings are read from the controller and should not require changes see Section 3 4 Show All X XkExpandal Apply FF Collapse All chances C OR min OR min e we ee o T mem LL 4 2 Devices 2 Connected 836 Events 4 Active Alerts Add Device Command Section 2 4 Quick Access toolbar Remote control commands see Section 2 9 Navigation panel with generator set status information Update Firmware command see Section 2 12 Change Password command Notification Setup command Parameters View selection Device Name Click on Down Arrow and select Writeable Apply Changes Parameter filter OnCue Toolbar Parameters View Figure 2 14 OnCue User Interface Screen Parameters View TP 6796 6 12 Section 2 OnCue Software Operation 29
13. Voltage 240V Freq 60 0Hz i Y Engine 123F Oil Pressure OK Battery 12 3V Engine Runtime 12345 6 h Date 02DEC2011 Time HR MNpm Next Exercise 09 00p 09Dec2011 Next Maintenance 150 h or Mar2012 SW Version 12 34 Figure 2 23 SW Version is Displayed in Overview Menu RDC2 and VSC controllers Return Section 2 OnCue Software Operation 1p6804 37 DC2 Controller The firmware version number is displayed briefly when the RUN button is pressed RDC Controller Press and hold the Select button and the up arrow button simultaneously for about five seconds until the firmware version number appears on the display DC Controller The firmware version number is displayed during the first two seconds of the engine crank cycle 2 12 3 Controller Connection Firmware updates cannot be performed over the Internet The computer must be connected directly to the controller for firmware updates Connect the controller to the PC or laptop computer using a USB Controller 6VSG VSC Controller Firmware Version Number cable connected to the USB port on the controller See Figure 2 25 See Section 1 11 for USB cable details If a device is connected to the PC through the Internet and also connected with a USB cable the device will appear twice in the navigation
14. by email at generatorfeedback kohler com or call 1 800 544 2444 By accepting the software licensing agreement you are acknowledging your awareness of this privacy policy and granting Kohler Co permission to save the information identified above TP 6796 6 12 1 8 OnCue System Installation and Startup 1 8 1 RDC2 DC2 VSC Controller Installation and use of the Kohler OnCue Generator Management System includes the following steps Detailed instructions for each step are given later in this manual 1 Download the latest version of controller firmware if necessary and the OnCue software See Section 1 9 1 for sites that have the latest software 2 Install the OnCue software on your PC Instructions are given in Section 1 9 3 Use a USB cable to connect your PC to the generator set s RDC2 or DC2 controller and use OnCue to update the firmware on the controller if necessary Section Section 2 12 for instructions 4 Use the RJ45 connector provided in the kit to connect the Ethernet cable from the router to the cable in the generator set s customer connection box See Figure 1 5 or the generator set installation manual 5 Record the controller password and serial number from the controller as described in Section 2 3 1 or Section 2 3 2 depending on your controller 6 Start the OnCue program on your PC and use the Add Device command to connect to your generator set over the Internet Your controller s serial n
15. option board installation and connection instructions See Figure 1 4 When the Ethernet board is installed update the RDC DC controller firmware and follow the instructions Kohler generator set Ethernet Board RDC or DC Ethernet cables Controller OnCue kit GM62465 KP1 is required Figure 1 4 Typical Connections for RDC DC Controller 1 6 Internet Configuration and Security Firewalls When using the OnCue PC application from a remote location behind a firewall it may be necessary to configure the firewall to open port 808 The firewall may prompt you to allow OnCue to use port 808 You should allow the connection Contact your network administrator for assistance if necessary When the generator set is connected to an intranet network behind a firewall for example in a commercial or industrial setting it may be necessary to configure the firewall to open port 5253 to permit an outbound connection Contact your network administrator for assistance if necessary 1 7 Privacy Statement The OnCue system provides emails or electronic communications updating you on the status of your Kohler generator and allowing you to monitor the unit remotely These emails and text messages are routed through a Kohler hosted server In order to provide better service Kohler may retain copies of these emails or electronic communications These saved 12 Section 1 System Information and Software Installation in
16. rated no load speed e Start Unloaded Cycle Exercise Runs the unloaded cycle exercise with complete system diagnostics See generator set Operation Manual for information about the unloaded cycle exercise and diagnostics To start an unloaded cycle exercise first verify that the exercise mode is set to Unloaded Cycle Go to the parameters view and see Section 2 9 3 The exercise runs for 20 minutes default setting and then stops Use the Stop Exercise command to stop the engine earlier if necessary The exercise run duration can also be changed using OnCue See Section 2 9 3 Es FR Kohler OnCue Start Unloaded Cycle Exercise EN Figure 2 16 Start Exercise Options Section 2 OnCue Software Operation 31 2 9 2 Stop Exercise After starting the engine using one of the unscheduled Start Exercise options listed above click on Stop Exercise to stop the engine before the programmed stop time if necessary Note The Stop Exercise command will not stop the generator set if it was started at the controller by pressing RUN by a remote start command from an ATS or by a scheduled exercise set at the controller 2 9 3 Exercise Settings The exercise settings are located in the ATS Exercise group in the Parameters View Exercise Mode To check the exercise mode and change it if necessary click on the Parameters View command in the OnCue Toolbar See Figure 2 17 Scroll down to the ATS Exercise group and check the
17. will receive two emails about the warnings Additional emails about this condition will not be sent unless 24 hours pass before the next low battery warning 2 11 3 Cellular Telephone SMS Text Message Configuration SMS text messaging to a cellular telephone or other device is accomplished by sending an email to the cellular provider s email to SMS system For example if the customer is a subscriber of Verizon Wireless with the cellular telephone number 920 555 1212 a text message can be sent to their cell phone by sending an email to 9205551212 vtext com Click OK after typing the recipient s addresses into the Notification list Determine the customer s cellular telephone service provider and verify that their cell phone is equipped to receive SMS messages Make sure thatthe customer is aware of any text messaging charges the cellular telephone provider may charge for received text messages The email address configurations for text messaging for several cellular telephone providers are shown in Figure 2 22 If the customer s provider is not shown please consult the provider or the provider s website for additional details 2 11 4 Disable Notification To stop sending messages open the Notification Setup window and click on the Enable notification box so that the check mark disappears To delete an Email address in the list highlight the address to remove and click the Delete key on your computer Then click OK Provid
18. 0v 0 0 Hz Automatic Transfer Switch Main Distribution Parei Pragrarenabke Interixe Madu Lead Control kdu ke Battery 13 2 Y On UlliLr Power ne nine ith Residence 60 0 Hz yi 13 0 V s 1548h P spIDY9 z3555V 600H This test verifies that a device and this application can connect to the OnCue Server over your Battery 10 V current network connection Eng Hours 40 6 h OnCue Server Connection Test Test results The test completed successfully Client IP address 66 84 209 156 Server address oncue kohler com Device Diagnostic Output Debug Level 3H H U 3 U WENSE Lontrolrer LOCK IME KU LUU UL PLL UIC 15i adic E H D 75 231 Engine Speed ID 1100 3597 H D 75 232 Battery voltage ID 1107 13 H D 75 232 Generator Voltage L1 L2 ID 1334 240 1 H D 75 233 Generator Voltage Average Line To Line ID 1340 240 1 H D 75 544 Genset Controller Clock Time ID 1500 01 13 2012 15 26 30 3Devices 3 Connected 1438 Events 7 Active Alerts 1 Show Device Diagnostics Option 2 Test Server Connection Option 3 Device Diagnostic Output 4 Test Server Connection Window Figure 2 32 Troubleshooting Options 42 Section 2 OnCue Software Operation TP 6796 6 12 2 13 4 About 2 13 5 Exit Click on About to see the OnCue software version Click on Exitto close the OnCue program or click on the number See Figure 2 28 X button in the upper right corner of the OnCue screen See Figure 2 28 TP 6796 6 12 Section 2
19. 12 Section 2 OnCue Software Operation 33 2 10 Remote System Control Power Chain View Only Controlling items remotely requires an installed and properly connected Programmable Interface Module PIM See TT 1584 for PIM installation and settings The PIM provides two programmable inputs and six programmable outputs for connection to customer supplied equipment The PIM operates only with generator sets equipped with the Kohler RDC2 DC2 or VSC controller Inputs and outputs are factory set The inputs and outputs can be changed using a laptop computer connected to the controller and Kohler9 SiteTech software SiteTech is available to Kohler authorized distributors Note Outputs 1 and 2 are factory set to Generator Running and Common Fault Outputs 1 and 2 cannot be controlled remotely through OnCue Es FE Kohler OnCue Device dh D Start Exercise gt E Change Password Add Device Remove Device ll Notification Setup p gt spPIDY4 Utility Automatic Transfer Switch On Utility Power 1 Select Power Chain View 2 Select Control mode Figure 2 18 Remote System Control Power Chain View 34 Section 2 OnCue Software Operation Use the Power Chain View to remotely control items in your home connected to Outputs 3 through 6 1 Select Control Mode in the OnCue Toolbar 2 Move the mouse cursor over the output label The label will be highlighted 3 Click the label to turn the output on or off A gr
20. 2 re cy 60 0 Engine Oll Temp 73 Run Time 103 8 Event History Device Dal SPIDY Notice SPIDY7 Always On Warning SPIDY 1 11 2012 5 04 59 AM 969 3 102 2 ATS Communication Error 26 AM 1 Device 1 Connected 1024 Events 3 Active Alerts Add Device Command Section 2 4 Gauges View selection Quick Access toolbar Parameters View selection Navigation panel with generator set status information OnCue Toolbar Remote control commands see Section 2 9 Power Chain View Update Firmware command see Section 2 12 Event History Change Password command Options in the File tab hide show Event History Notification Setup command Green line showing utility power and generator set power is Power Chain View selection available ONOONRWD Figure 2 10 OnCue User Interface Screen Power Chain View with one generator set and 3 modules connected ATS PIM and LCM 24 Section 2 OnCue Software Operation TP 6796 6 12 s fo 2 koni i File Device oy p Start Exercise 3 Change Password Add Device Remove Device uui Notification Setup 0 V Battery 122 V Power Source Eng Hours 82 h LL ROC2Bench operates 00 00 He tey 13 7 E urs 140 5 00 00 Ena E L 10624 00 Ena Hours O 3041 00 Y Eng Hi Event History Active Level Device Date ControllerHrs Engine Hrs AP Notice RDC2Bench operates EM _ JA tA Notice VSG ning
21. 3 Troubleshooting 45 3 4 Network Information Because of the large number of Internet Service Providers and varying hardware configurations it may be necessary to work with your Internet Service Provider ISP to diagnose and resolve connection issues Your ISP technician may require information such as the MAC address for the generator set controller Network information is available from OnCue If you cannot connect to your controller over the Internet use a USB cable to connect a PC directly to the controller to find the network information 1 Open OnCue and select the Parameters View See Figure 2 10 on page 24 2 Scroll down to the Network Configuration and Network Status groups Click on the down arrow to open each group Network information shown in Figure 3 2 is displayed If more than one device is shown check the column headings to find your device The IP addresses shown in Figure 3 2 are for illustration only Do not copy these addresses into your setup 3 4 1 Network Configuration Group See Figure 3 2 For most applications you will not need to change the default settings under Network Configuration DHCP is enabled set to True and the static IP addresses are zero If your application requires a static IP address work with your ISP to configure the settings under Network Configuration After making the changes reset the controller The server host name cannot be changed using OnCue DHCP Enabled Stat
22. Cue PC application software e The Kohler OnCue server e The Kohler OnCue Activation Code decal 1 2 2 RDC and DC Controllers The OnCue Generator Management System is made up of three parts e The Kohler OnCue PC application software e The Kohler OnCue server e The Kohler OnCue Ethernet option board installed on the generator set controller see TT 1566 These parts are described in the following sections 1 3 Kohler OnCue Software A personal computer PC running Kohler OnCue software can communicate with the generator set models listed in the Introduction section to monitor the generator set from any location with Internet access You can also use the PC to signal the generator set controller to start or stop the engine or reset a fault OnCue provides the ability to automatically send email or text messages to notify selected recipients of generator set activity and faults The Kohler OnCue software can be installed on one or more personal computers PCs enabling monitoring and control of your Kohler generator set from any location with Internet access You may use OnCue to monitor your generator set from home work on vacation traveling or anywhere you go with Internet access and a computer OnCue software may be freely installed on as many computers as you wish See Figure 1 on page 7 for the OnCue software version number required for different generator set models and controllers Download the O
23. Environmental Protection Agency emergency power system emergency relay engineering special engineered special electrostatic discharge estimated emergency stop et cetera and so forth exh ext F FHM fl oz flex freq FS ft ft Ib ft min ftp g ga gal gen genset GFI GND gov gph gpm gr GRD gr wt exhaust external Fahrenheit female flat head machine screw fluid ounce flexible frequency full scale foot feet foot pounds torque feet per minute file transfer protocol gram gauge meters wire size gallon generator generator set ground fault interrupter ground governor gallons per hour gallons per minute grade gross equipment ground gross weight H x W xD height by width by depth IEC IEEE IMS in in H20 in Hg in Ib Inc ind int int ext 1 0 IP ISO J JIS k K kA KB KBus kg hex cap high cylinder head temperature heavy duty high exhaust temp high engine temp hexagon mercury element hex head hex head cap horsepower hour heat shrink housing heating ventilation and air conditioning high water temperature hertz cycles per second International Building Code integrated circuit inside diameter identification International Electrotechnical Commission Institute of Electrical and Electronics Engineers improved motor starting inch inches of water inches of mercury inch pounds incor
24. Hrs display the hours of operation on the generator set engine and controller at the time of the fault The controller hours may be different than the engine hours Section 2 OnCue Software Operation 21 Click on a column heading to sort events by the criteria in that column Events can be stored and exported to a file See Section 2 13 2 for instructions Hide or show the Event History panel using the OnCue Toolbar and File tab See Section 2 13 3 for instructions 2 7 5 Power Chain View The Power Chain View is available when one generator set is connected The view visualizes flow of power through the power system Power Chain View RDC2 DC2 See Figure 2 10 In the View Mode view the status of the generator set RXT ATS LOM and PIM if modules are connected to the generator set controller In Edit Mode label the PIM and LCM inputs and outputs In Control Mode control the PIM outputs See Section 2 10 for more information Power Chain View VSC See Figure 2 11 In the View Mode view the status of the generator set and PIM if connected to the generator set controller In Edit Mode label the PIM inputs and outputs In Control Mode control the PIM outputs See Section 2 10 for more information Click on the desired device in the navigation panel to view information for that device The Power Chain View has three modes to view edit and remotely control how power is flowing through the power system modules Each m
25. arameters View command in the OnCue Toolbar See Figure 2 17 Scroll down to the ATS Exercise group and check the Exercise Interval setting in the column for your generator set If the desired interval is not displayed click in the cell to bring up the options select the desired option and click Apply Changes TP 6796 6 12 dh BA Connect Device gt Start Exercise gt Update Firmware z C Show All EE A Disconnect Device Stop Exercise f Change Password dE Expand All Add h Apply Discard Device Remove Device S Reset Faults imd Notification Setup i W Paste FF Collapse All Changes Changes Setup Device Clipboard Parameters a House 1 SPIDYO 00V 0 0 Hz Battery 132 V Eng Hours 530 h D gt Smith Resident 2403v 600 He Battery 129 V Eng Hours 236 1 h Exercise Interval Weekl Weekly Weekly Exercise Run Duration 20 min 20 min 20 min Exercise Unloaded vycie Exercise Warning Enabled Tue Configurat Loaded Full Speed Smith Resiclent Always On SPIDY9 Always On Smith Resident Normal Power Source Unavailable SPIDY9 Generator Running Normal Power Source Unavailable 3 Devices 3Connected 2195 Events 8 Active Alerts 1 Select Parameters View 4 Select exercise mode 2 Find your unit ifthere is more than one connection 5 Apply changes 3 Scroll down to ATS Exercise Figure 2 17 Changing the Exercise Mode in Parameter View TP 6796 6
26. ce dh E gt Start Exercise i Change Password dd Device Remove Device i m E 1 Change password button 1 Figure 2 5 Change Password Button 1 With the device connected click on the Change Password command in the ribbon at the top of the screen See Figure 2 5 2 The change password window opens Type in the password of your choice then type it again in the second box to confirm 3 Click OK to change the password 20 Section 2 OnCue Software Operation 2 5 Connect and Monitor Multiple Generator Sets Kohler OnCue can monitor more than one generator set To connect to another generator set click on the Add Device command again and enter the serial number and password for the new generator set and activation code if required See Section 2 4 2 6 Connect Disconnect Device The Connect Device and Disconnect Device commands will connect or disconnect the selected device from the OnCue server Be sure to click on the device in the navigation panel to select it if more than one device is connected If the password is typed incorrectly during Add Device select the device in the navigation panel on the left and then click on Connect Device to try again TP 6796 6 12 2 7 User Interface UI The OnCue User Interface Ul has three views accessible from the tool bar near the top of the screen See Figure 2 1 or Figure 2 10 Power Chain View Displays an overview of how power is flowing throu
27. connector on one end and a male mini B connector on the other See Figure 1 7 The USB cable must be less than 5m 16 4 ft long See Section 2 12 for more information on updating the controller firmware Detail mini B connector Figure 1 7 USB Cable Section 1 System Information and Software Installation 15 Notes 16 Section 1 System Information and Software Installation TP 6796 6 12 Section 2 OnCue Software Operation 2 1 Introduction Kohler OnCue monitors the generator set and generates messages even when the user interfaces are not displayed on your PC After the program has been configured to send email and or text messages the OnCue server will continue to send messages when the PC is turned off or disconnected from the Internet The generator set controller must be in AUTO mode to communicate with OnCue Kohler OnCue Device Testing bh Start Exercise Device i To connect to a device Attach the device to the computer using a USB cable or 2 2 Start OnCue Start OnCue by clicking on Start gt All Programs gt Kohler OnCue The OnCue User Interface Window opens See Figure 2 1 ee Power Parameters Chain Ensure that the computer and device are on the same network and click Add Device Alternatively click on the Following controller name to add a demo device RDC RDC2 VSG Event History D Active Alerts 1 Add Device command 2 View options see Section 2
28. d lt Power Parameters Add i Device Remove Device Reset t i Notification Setup Chain O vse 00v Battery 123V Eng Hours 8 2 h Connected Normally Batteny Voltage Volts Event History Active L Devie C P Notice RDC2Bench operates UY Notice AR Notice VSG Manning 3 07 PM 105 0 0 Mot In Auto ming as 97 PM 05 joo Not In Auto Waminal 2 13 2042 8535207 Phi LOS ICT Werity Date Time Settina 2366 Events 7 Active Alerts Add Device Command Section 2 4 Gauges View selection Quick Access toolbar OnCue Toolbar Navigation panel with generator set status information Gauges View Remote control commands see Section 2 9 Event History Update Firmware command see Section 2 12 Generator Set Status Indicator on Status Gauge Change Password command Device Name on Status Gauge Notification Setup command Figure 2 12 OnCue User Interface Screen Gauges View shows generator set information only TP 6796 6 12 Section 2 OnCue Software Operation 27 gt Start Exercise es Battery 13 7 V Eng Hours 140 5 h a Rodlee 0 0 Y 00 Hz Battery 14 1 V Eng Hours 15 2 h xe Ur E Change Password inu Notification Setup Standby generator set is standing by ready to vent History P Notice RDC2Bench operates Notice Rodlee Always Gn 4 Test Server Connection Show Device Diagnostics Battery Vo itage Volts OnCue
29. delay engine cooldown time delay emergency to normal time delay engine start time delay normal to emergency time delay off to emergency time delay off to normal temperature terminal total harmonic distortion telephone influence factor tolerance turbocharger typical same in multiple locations underfrequency ultrahigh frequency user interface Underwriter s Laboratories Inc unified coarse thread was NC unified fine thread was NF universal uniform resource locator web address undersize underspeed ultraviolet undervoltage volt volts alternating current voltampere reactive volts direct current vacuum fluorescent display video graphics adapter very high frequency watt withstand and closing rating with write only without weight transformer TP 6796 6 12 TP 6796 6 12 Notes 53 54 Notes TP 6796 6 12 TP 6796 6 12d O 2011 2012 by Kohler Co All rights reserved KOHLER POWER SYSTEMS KOHLER CO Kohler Wisconsin 53044 Phone 920 457 4441 Fax 920 459 1646 Kohler Power Systems Asia Pacific Headquarters 7 Jurong Pier Road Singapore 619159 Phone 65 6264 6422 Fax 65 6264 6455 For the nearest KOHLER authorized installation service and sales dealer in the US and Canada Call 1 800 544 2444 or visit KohlerPower com
30. e for example cable DSL or phone line modem connected 24 hours Unused Ethernet port on a switch router or modem An uninterruptible power supply UPS for the modem and router is recommended KOHLER Model 6VSG Generator KOHLER Model 14 20RESA RESAL or 14 20RES RESL KOHLER Model 38RCL or 48RCL Generator e Network cable for connection to the Ethernet router not included with the OnCue kit e Controller firmware versions shown in Figure 2 24 It may be necessary to update the firmware on the controller See Section 2 12 for instructions e USB cable male USB A to male mini B for updating the controller firmware see Section 1 11 e RDC2 DC2 or VSC only RJ45 inline connector and OnCue Activation Code found on the decal included with the OnCue kit e RDC or DC only OnCue Ethernet option board installed on the generator set controller included with the OnCue kit Note See Section 1 6 for information about security and firewalls Cell Phone SMS Text Message OnCue Server on the Internet Remote PC Customer Office Vacation Travel Kohler OnCue Generator Management System Microsoft Windows and Windows Vista are registered trademarks of Microsoft Corporation TP 6796 6 12 Section 1 System Information and Software Installation 9 1 2 OnCue System Description 1 2 1 RDC2 DC2 and VSC Controllers The OnCue Generator Management System is made up of three parts e The Kohler On
31. e iii 1 9 3 Download and Install the NET Framework 000e0e cues 1 10 Controller Firmware 0 00 ccc ras 1 11 USB Cable for firmware updates sssssssssssssssses ee Section 2 OnCue Software Operation oooocococcnnccnnn enn nnne 271 Anitrod ctlOn 5 22 US ieu oa ae eel eee sis Lait eus 22 Stam OnG e elei a a a eee 2 8 Controller Password sssssssssseese ha 2 8 1 RDC2 and VSC Controller Password 0 0 0 cece eee eee 2 9 2 DC2 Controller Password ooooocoocncccooonor e 2 9 8 RDC DC Controller Password nuunuu nananana naan 2 4 Add DEVICE T soos cod sendin atid Bald ts dle SES d ttes 2 4 1 RDC2 DC2 and VSC Controller oooooocoonoococooooo 2 4 2 RDC DG Gonttoller 5 at srncnd els da eae kad eg 2 4 3 Incorrect Password 0 cc cette hn 2 44 Changing the Password 0 0 cc cece eee ees 2 5 Connect and Monitor Multiple Generator Sets 0 0 00 c cece eee 2 6 Connect Disconnect Device ssssesseeee n een n ees 2 7 Userlnterface Ul satis scel ese iu eR vb Repo rare 2 7 1 OnG e Toolbar i Seen RU ER UR ER Re eR S e p ERE Een 2 7 2 Navigation Panel 00 cece sh 2 7 3 Status Indicators s arois ce ete ees 24 4 EventHistOry cione exu e eels Sid ch xe ed des a eee 2 7 5 Power Chain View 000 ccc ccc eee a 2 7 6 Change Label Descriptions 0 cece eee eee 2 7 7 Gauges View
32. e power to the battery charger if equipped 3 Remove the battery cables negative lead first Reconnect the negative lead last when reconnecting the battery Follow these precautions to prevent the starting of the generator set by the remote start stop switch Hazardous Voltage Moving Parts A DANGER Hazardous voltage Will cause severe injury or death Disconnect all power sources before opening the enclosure Short circuits Hazardous voltage current can cause severe injury or death Short circuits can cause bodily injury and or equipment damage Do not contact electrical connections with tools or jewelry while making adjustments or repairs Remove all jewelry before servicing the equipment NOTICE Electrostatic discharge damage Electrostatic discharge ESD damages electronic circuit boards Prevent electrostatic discharge damage by wearing an approved grounding wrist strap when handling electronic circuit boards or integrated circuits An approved grounding wrist strap provides a high resistance about 1 megohm not a direct short to ground Safety Precautions and Instructions 5 Notes 6 Safety Precautions and Instructions TP 6796 6 12 This manual provides operation instructions for OnCue Software Version 3 0 and higher See Figure 1 for a list of generator set models that use the OnCue software covered in this manual Note The VSC RDC2 and DC2 controllers require an activation cod
33. e provided in kit GM81385 KP1 Note The RDC and DC controllers must be equipped with the Ethernet option board kit GM62465 KP1 See TT 1566 provided with the kit for installation instructions The OnCue software version number required for each generator set model is also shown in Figure 1 OnCue software with a version number equal to or higher than the number shown in the table is required for operation with that generator set model For example models that list version 2 0 in the table will also operate with version 3 0 or higher OnCue Software Version Number x x or higher Controller 6VSG 14RES 14RESL 14RESA 14RESAL 20RES 20RESL 20RESA 20RESAL 38RCL 48RCL Generator Set Models and OnCue Software Version Numbers Figure 1 OnCue software version 1 is available for selected Residential generator set models equipped with the ADC 2100 or ADC RES controller See TP 6616 OnCue Software Operation Manual TP 6796 6 12 Introduction Information in this publication represents data available at the time of print Kohler Co reserves the right to change this publication and the products represented without notice and without any obligation or liability whatsoever Read this manual and carefully follow all procedures and safety precautions to ensure proper equipment operation and to avoid bodily injury Read and follow the Safety Precautions and Instructions section at the be
34. ead the agreement and then click the check box to accept the terms See Figure 1 6 Note See Section 1 7 Privacy Statement 3 Click Install to proceed Wait as the program installs on your PC Note If Microsoft NET Framework 4 0 is not installed on the PC you will be prompted to download itfrom the Microsoft website See Section 1 9 3 4 Click Finish 14 Section 1 System Information and Software Installation Note Go to this Microsoft website for help in determining whether you have a 32 bit or 64 bit operating system http support microsoft com kb 827218 There are links to this website on TechTools and the dealer portal Please read the Kohler OnCue License Agreement KOHLER CO SOFTWARE LICENSE AGREEMENT PLEASE READ THIS o MENGE AGREEMENT CARER DOWNLOADING S TRL ness OR USING THE SO TAINS THE TERMS g C F YOUR SOFTWARE LICI EMENT BY THE BOX LABELED ACCEPT THE TERMS IN THE LICENSE AGREEMENT CLICKING ON THE INSTALL BUTTON L accept the terms in the License Agreement 1 Click here to accept the terms in the license agreement Figure 1 6 License Agreement Screen 1 9 3 Download and Install the NET Framework The OnCue program requires Microsoft NET Framework 4 0 If the required version of the NET Framework is not installed on the PC the OnCue installation program will prompt you to download it 1 Click on the Download button to link to the Microsoft web
35. econnect Networking gt PEOR atus Information A VY Networking Reset OnCue Reset OnCue Configuration Password Password No T pu UP arrow for YES NY Down arrow for NO Reset OnCue Password Yes Press Select to enter YES or NO as displayed New O password is displayed for DHCP 4 approximately 10 seconds Enabled S N 1234567 New PW 12345 lt Return n tp6804 Figure 2 2 Network Configuration Submenu RDC2 and VSC Controllers 18 Section 2 OnCue Software Operation TP 6796 6 12 2 3 3 RDC DC Controller Password The generator set controller password is required to make the initial Internet connection with OnCue software The password may have been recorded during the installation of the Ethernet option board on the generator set controller See TT 1566 or the procedure below Use the following procedure to find the controller password The password will be shown as a four digit number on the RDC DC controller display on the generator set 1 Press the OFF button to place the controller into OFF mode 2 Press the down arrow button RDC or exercise button DC 5 times See Figure 2 25 Note the four digit code displayed on the controller This is the controller password 3 Write down the password to enter into OnCue 4 Press OFF to clear t
36. ee Section 3 3 Confirm that your PC s Internet connection is working Navigate to www kohlerpower com or any website to verify that your PC can access the Internet Verify power to the controller Check that the controller display is on or at least one LED on the controller is lit Check the server connection on the generator set controller See Section 3 2 RDC2 DC2 or VSC Controller Use the OnCue Toolbar Troubleshooting Option to verify that the controller is connected to the Kohler OnCue server See Section 2 13 3 for option selection procedure RDC DC Controller Check the server connection LED on the generator set controller See Figure 3 1 a Ifthe LED is notlit there may be a problem with the generator set connection to the router or modem Proceed to step 5 b Ifthe LED is lit the problem may be in the PC connection to the OnCue server OnCue may display the error message This application lost connection to the OnCue server Check firewall TCP port 808 Verify that the router and PC firewall TCP port 808 is configured to permit an outbound connection Refer to the instructions provided with the router or contact your ISP for assistance TP 6796 6 12 5 Check the generator set connection to the modemy router Note RDC2 DC2 or VSC controller Disconnect utility power to the generator set before disconnecting the Ethernet cable Follow the safety precautions in this document and in t
37. eed to obtain an OnCue kit with activation code please contact your Kohler distributer dealer or service representative Activation Code Figure 2 3 Add Device and Device Activation Window RDC2 DC2 2 4 2 RDC DC Controller 1 To connect to the generator set for the first time click on Add Device in the OnCue Toolbar at the top of the screen See Figure 2 1 The Add Device window opens See Figure 2 4 2 Enter the controller password see Section 2 3 3 and the generator set serial number The generator set serial number is shown on the generator set nameplate and may have been recorded during the installation of the Ethernet option board on the generator set controller Serial Number Password Figure 2 4 Add Device Window RDC DC Section 2 OnCue Software Operation 19 2 4 3 Incorrect Password If the password is typed incorrectly during Add Device select the device in the navigation panel on the left and then click on Connect Device in the OnCue Toolbar to try again Note Passwords are case sensitive If your password includes letters as well as numbers check the Caps Lock key on your PC 2 4 A Changing the Password After OnCue has connected to the controller the software allows you to change the password to any alphanumeric code of your choice Passwords are case sensitive check the Caps Lock key on your PC Note Changing the recommended password is strongly a Me Kohler OnCue Devi
38. een LED indicates the item is on A red LED indicates the item is off When clicked the status LED flashes for approximately 5 seconds before changing to the new status 4 Select View Mode in the OnCue Toolbar to return to the normal display See Section 2 7 6 for label renaming instructions Gauges Parameters Main Distribution P anel Programmable Interface Module nline we Run Common Fault Hot Tub Seasonal Lights mm Air Conditioner Water Heater Ingpts CO Sensor a fa Thermostat KOHLER POWER SYSTEMS NU Ld 3 Click label 4 Flashing LED TP 6796 6 12 2 11 Notification Setup The OnCue server can be configured to send email or SMS text messages alerting the recipient of generator set events Email and text messages include e Device description user defined e Serial number e Description of the event see below The following events will generate a message to all addresses in the recipients list e Generator running e Generator off e Generator supplying power e Generator not supplying power e Any fault warning or shutdown See the generator set Operation Manual for a list of faults Fault cleared 2 11 1 Email Configuration 1 Configure notification options by opening the Notification Setup window Click on Notification Setup in the OnCue Toolbar See Figure 2 19 2 Anew window will open See Figure 2 20 3 Click on the Enable Notification check box to a
39. ency Note If a Model RXT loses communication the ATS image changes to a plain picture of an ATS until communication is restored See Figure 2 8 If the ATS is a Model RRT RDT or RSB the Power Chain View displays a plain picture of an ATS without an indicator panel See Figure 2 8 Figure 2 8 Plain ATS without Indicator Panel TP 6796 6 12 Programmable Interface Module PIM In View Mode monitor the PIM input and output status and view labels of items connected to the system An LED for each input output indicates status A green LED indicates the item is on A red LED indicates the item is off OnCue can also be used to remotely control PIM outputs 3 through 6 See Section 2 10 for information The PIM does not appear in the Power Chain View if it is not receiving power and communication Load Control Module LCM In View Mode monitor the status and view labels of loads connected to the system An LED for each load indicates load status A green LED indicates a load is powered on Ared LED indicates the load is shed off Control Mode has no effect on the LCM The LCM does not appear in the Power Chain View if it is not receiving power and communication 2 7 6 Change Label Descriptions Use OnCue in Power Chain View to change the PIM and LCM label descriptions to easy to understand text See Figure 2 9 Change the label descriptions to show what is being controlled For example connect output 3 to the
40. er Email Address Configuration for Text Messaging Alltel 10 digit phone number 2 message alltel com AT amp T Wireless 10 digit phone number txt att com Boost Mobile 10 digit phone number myboostmobile com Cingular now part of AT amp T 10 digit phone number mobile mycingular com OR 10 digit number cingularme com Nextel now part of Sprint Nextel 10 digit phone number messaging nextel com Sprint PCS now Sprint Nextel 10 digit phone number messaging sprintpcs com T Mobile 10 digit phone number tmomail net U S Cellular http www uscellular com 10 digit phone number email uscc net Verizon http www verizonwireless com 10 digit phone number vtext com Virgin Mobile USA 10 digit phone number vmobl com Figure 2 22 Email Address Configurations for Text Messaging 36 Section 2 OnCue Software Operation TP 6796 6 12 2 12 Update Controller Firmware Use Kohler OnCue software to update the controller firmware See Figure 2 24 for the required firmware version numbers Find the firmware file for your device on Kohler TechTools the Kohler dealer portal at mykprc kohlerco com or this Kohler website www kohlerpower com oncue After updating the controller firmware be sure to set the exercise See the generator set Operation Manual for instructions to set an exercise 2 12 1 Firmware Version Numbers Software and firmware version n
41. ertising dimensional drawing amp hour anticipatory high water temperature American Iron and Steel Institute anticipatory low oil pressure alternator aluminum American National Standards Institute formerly American Standards Association ASA anticipatory only Air Pollution Control District American Petroleum Institute approximate approximately Auxiliary Power Unit Air Quality Management District as required as requested as supplied as stated as suggested American Society of Engineers American Society of Mechanical Engineers assembly American Society for Testing Materials after top dead center automatic transfer switch automatic auxiliary average automatic voltage regulator American Wire Gauge appliance wiring material battery before bottom dead center battery charger battery charging battery charging alternator Battery Council International before dead center brake horsepower black paint color block engine block heater brake mean effective pressure bits per second brass before top dead center British thermal unit British thermal units per minute Celsius centigrade calorie controller area network California Air Resources Board Category 5 network cable circuit breaker crank cycle cubic centimeter cold cranking amps counterclockwise Canadian Electrical Code certificate certification certified cubic feet per hour TP 6796 6 12 cfm CG CID CL cm CMOS com com
42. gh the power system including the generator set and modules Gauges View Displays gauges for key parameters of the selected generator set Parameters View Displays a list of parameters for all connected generator sets and modules The OnCue Toolbar Navigation Panel and Event History panel are visible in all three views The following sections describe the details and features of the three different views the tool bar the navigation panel and the event history panel OnCue Toolbar In addition to the operation data display and remote control buttons on the user interface screen the Toolbar near the top of the screen provides additional functions which are described in later sections of this manual 2 7 1 Small icons for frequently used commands can be added to the Quick Access Toolbar at the top of the screen Right click on the desired command in the toolbar and select Add to Quick Access Toolbar To hide the toolbar right click anywhere on the toolbar and select Minimize the Ribbon 2 7 2 Navigation Panel All connected devices appear in the navigation panel on the left side ofthe screen See Figure 2 10 Click on the device in the navigation panel to select and view the status of that device The selected device is highlighted in the navigation panel 2 7 3 Status Indicators The status indicator shows the generator set status as described in Figure 2 6 The status indicator appears in the navigation panel and
43. ginning of this manual Keep this manual with the equipment for future reference List of Related Literature Figure 2 lists related literature Literature Type Part Number OnCue Specification Sheet G6 116 TT 1566 OnCue Ethernet Option Board Installation Instructions RDC DC only Operation Manual 14 20RES RESL Generator Set with RDC DC Controller Installation Manual 14 20RESA RESAL Generator Set with RDC2 DC2 Controller Operation Manual 14 20RESA RESAL Generator Set with RDC2 DC2 Controller Installation Manual 38 48RCL Generator Set with RDC2 Controller Operation Manual 38 48RCL Generator Set with RDC2 Controller Installation Manual 6VSG Generator Set with VSC Controller Operation Manual eVSG Generator Set with VSC Controller Figure2 Related Literature TP 6734 TP 6803 TP 6804 TP 6809 TP 6810 TP 6842 TP 6843 Introduction 7 Service Assistance For professional advice on generator set power requirements and conscientious service please contact your nearest Kohler distributor or dealer 8 Consult the Yellow Pages under the heading Generators Electric Visit the Kohler KohlerPower com Power Systems website at Look atthe labels and stickers on your Kohler product or review the appropriate literature or documents included with the product Call toll free in the US and Canada 1 800 544 2444 Outside the US and Canada call the nearest
44. he display Note Do not repeat this procedure after the password has been entered into OnCue The controller password changes each time this procedure is performed If the controller is connected to OnCue and this procedure is performed again the connection will be lost 2 4 Add Device Connect the generator set controller to OnCue 2 4 41 RDC2 DC2 and VSC Controller 1 To connect to the generator set for the first time click on Add Device in the OnCue Toolbar atthe top of the screen See Figure 2 1 The Add Device window opens 2 Enter the generator set serial number and controller password see Section 2 3 1 or Section 2 3 2 and click Connect The generator set serial number is shown on the generator set nameplate Note If the password is typed incorrectly during Add Device see Section 2 4 3 3 The Device Activation window opens See Figure 2 3 Enter the 12 digit activation code provided with the OnCue kit and click OK You will not be prompted for an activation code if another computer running OnCue software added TP 6796 6 12 the device previously The activation code is only required the first time Serial Number Password The device SPIDY7 is not yet activated To enable the OnCue Home Generator Management System an activation code must be entered To activate please enter your 12 digit activation code including any leading zeroes provided in your OnCue kit and click OK If you n
45. he generator set service manual Note RDC DC controller Remove the controller s F3 fuse and disconnect power to the generator set before disconnecting the Ethernet cable Follow the safety precautions in this document and in the generator set service manual See TT 1566 Ethernet Board Installation Instructions for connection details Isolate the problem by disconnecting the Ethernet cable from the generator controller and plugging it into a laptop PC Disable wireless on the laptop Check Internet access by trying to connect to www kohlerpower com or any other known website a Ifthe computer cannot connect to the Internet use a different cable to connect the laptop PC to the modem router and try again b If there is no connection with either cable the problem may be with the modem router e Verify that the modem router has power andis on e Contact your Internet Server Provider ISP for assistance c If the network cable is longer than 100 meters 828 ft install a repeater or switch Check the information displayed in the Network Configuration and Network Status groups in OnCue See Section 3 4 For these checks if the PC does not connect to the controller over the Internet it may be necessary to use a USB cable to connect the PC to the generator set controller If these procedures do not identify and correct the problem contact the Generator Service Department for assistance Section 3 Troublesh
46. ic IP Address Static Subnet Mask Static Default Gateway Static DNS Server 1 Server Hast Name oncue kohler com Network Status IP Address 10 4 124 46 Default Gateway DNS Server 1 DNS Server 2 Mac Address Connected Server IP Address Network Connection Established Figure 3 2 Network Information in Parameters View sample data shown 46 Section 3 Troubleshooting 3 4 3 Network Status Group The Network Status group contains information that can be useful in troubleshooting connection problems Three key things can be determined from this information connection to the local router hardware Ethernet connection to the generator set controller and connection to the Kohler OnCue server Connection to the Local Router IF DHCP Enabled under network Configuration is set to True the first 5 items under Network Status show the success in getting a proper network configuration from the local router These five items should show numbers other than zero except that DNS Server 2 may sometimes be zero Ifthese items are not zero then the generator set connection to the router is probably ok If DHCP Enabled is set to False and static addresses are used the first five items under Network Status should match the information under Network Configuration The use of static IP addressing is only needed in special cases and should not be necessary for most home networks Ethernet C
47. ice manual See TT 1566 Ethernet Board Installation Instructions for connection details Isolate the problem by disconnecting the Ethernet cable from the generator controller and plugging it into a laptop PC Disable wireless on the laptop Check Internet access by trying to connect to www kohlerpower com or any website e f no connection try to connect the laptop PC to the modem router using a different cable e Ifthere is no connection with either cable the problem may be with the modem router Contact your Internet Server Provider for assistance Long network cables may cause excessive signal loss If the network cable is longer than 100 meters 328 ft install a repeater or switch Password error See Section 2 3 Reset the password at the controller if necessary and enter the new password in OnCue Generator set serial number mismatch See Section 3 3 Firewall blocking access On the PC side configure the router or PC firewall to open port 808 On the generator set side configure the router firewall to open port 5253 to permit an outbound connection Contact your system administrator or Internet service provider for assistance if necessary Network configuration problem Check the Network Status group data in OnCue See Section 3 4 Other 48 Section 3 Troubleshooting Contact your Internet Server Provider for assistance TP 6796 6 12 Possible Cause Suggested Solution
48. ick the Browse button to find and select the file Import Device Connections Allows you to quickly add devices that were previously saved using the Export Parameters and Events command This command allows connection of multiple devices without the need to use Add Device for each unit This command imports the connections but not the parameters This option does not apply to devices connected via USB Import Unlocked Parameters Allows you to import parameters that were saved to a spreadsheet file using the Export Parameters and Events command New parameter values are not changed until Apply Changes is clicked Import All Parameters Allows you to import parameters that were saved to a spreadsheet file using the Export Parameters and Events command New parameter values are not changed until Import is clicked 3 Import Device Connections or Parameters xj Click Browse to select a previously exported or f actory provided Excel workbook containing device connections or parameters Source File Browse Import option ce specified below From the Import Cancel Figure 2 29 Import Device Connections or Parameters Window TP 6796 6 12 2 13 2 Export Device Connections edited and used to import the settings to another Parameters and Events device The Export command saves the device connections Note When more than one device is connected the file parameter settings and events to a spreadsheet file export command w
49. il Temperature O Jess Genset Controller Temperature See 8 _________ Engine ENS Tonpersturm Battery 12 Eng Hours amp Engine Warmed Up Temperature Engine Cooled Down Temperature 174 F 216 Event CO A A O A E 4 2 Devices 2Connected 836 Events 4 Active Alerts 1 Parm Name Filter Command 2 Only parameter names that contain the selected word are shown Figure 2 15 Parm Filter Command showing filter on the word Temperature 30 Section 2 OnCue Software Operation TP 6796 6 12 2 8 Fault Notification Warnings and shutdowns are shown in the event history displayed at the bottom of the screen Active warnings appear in red See the generator set Operation Manual for fault descriptions 2 8 1 Gauges View The user interface UI displays active faults warnings and shutdowns in the lower left corner below the gauges A red X indicates a fault shutdown See Figure 2 6 Warnings and shutdowns are shown in the event history displayed at the bottom of the screen Active warnings appear in red See Section 2 8 3 for instructions to use the Reset Faults command See the generator set Operation Manual for fault descriptions 2 8 2 Power Chain View The Power Chain View does not display fault conditions Refer to the Navigation Panel on the left side of the screen for status See Figure 2 6 and Figure 2 12 2 8 3 Reset Faults The reset faults command is accessible from the OnCue Too
50. ill export all the settings for This function can save time and help with each device into the spreadsheet troubleshooting and service j j OSDISK C Parameter Files g Search Parameter Files p File Export Procedure Organize New folder i 1 Click on the File tab in the upper left corner of the 20 No 1 m screen See Figure 2 28 E Pictures Ad B Videos 2 Click on Export See Figure 2 28 i Computer amp os DISK C j ko49154 uswif 3 The Export dialog window will open See rins aa Figure 2 30 G2 nctape kowi30 Ga release kowi30 4 The default location to save the file is shown at the exi BM H Filename gensetlsettings top of the dialog box Use the down arrow to select Mb Ww x a different file location on the PC if necessary i Hide Folders Save Cancel 5 Inthe File Name box type in a suitable name for the file Use a name that clearly identifies the device 2 3 for future reference 1 File will be saved to this location on the PC Use the down i arrow to change the location if necessary 6 Click Save to save the file to the selected directory 2 Type in a suitable file name onthe PC The settings and events will be saved in 3 Click Save a spreadsheet file that can be viewed on a PC Figure 2 30 Export Dialog Box for File Export TP 6796 6 12 Section 2 OnCue Software Operation 41 2 13 3 Options e Show menu items for troubleshooting ne
51. l Coml Rec conn cont CPVC crit CSA CT Cu cUL CUL cu in cw CWC DVR E2PROM E emer ECM EDI EFR e g EG EGSA EIA EI EO EMI emiss eng EPA EPS ER ES ESD est E Stop etc cubic feet per minute center of gravity cubic inch displacement centerline centimeter complementary metal oxide substrate semiconductor communications port commercial Commercial Recreational connection continued chlorinated polyvinyl chloride critical Canadian Standards Association current transformer copper Canadian Underwriter s Laboratories Canadian Underwriter s Laboratories cubic inch clockwise city water cooled cylinder digital to analog digital to analog converter decibel decibel A weighted direct current direct current resistance degree department diameter dual inlet end outlet Deutsches Institut fur Normung e V also Deutsche Industrie Normenausschuss dual inline package double pole double throw double pole single throw disconnect switch digital voltage regulator EEPROM electrically erasable programmable read only memory emergency power source electronic control module engine control module electronic data interchange emergency frequency relay for example exempli gratia electronic governor Electrical Generating Systems Association Electronic Industries Association end inlet end outlet electromagnetic interference emission engine
52. lbar at the top of the screen See Figure 2 10 Click on the Reset Faults button to clear controller faults before attempting to restart the engine The reset faults button is active only when a fault condition is detected Note A locked rotor code Lr on RDC DC controller fault cannot be reset remotely Contact an authorized distributor or dealer for service in the event of a locked rotor fault Always identify and correct the cause of a fault shutdown before resetting the controller See the generator set Operation Manual for more information about generator set faults and troubleshooting Contact your local distributor dealer for service 2 9 Remote Generator Set Control The Start Exercise Stop Exercise and Reset Faults commands allow generator set control from a local or remote PC The commands appear in the OnCue9 Toolbar near the top of the screen See Figure 2 10 TP 6796 6 12 The generator set must be in AUTO mode to allow remote control 2 9 1 Start Exercise Clicking on Start Exercise reveals two options See Figure 2 16 Click on the desired option to start the generator set and run for 20 minutes default setting The Start Exercise options are unscheduled Starting the engine using these commands does not change the exercise schedule on the generator set e Start Unloaded Full Speed Exercise Runs the generator set at full speed without transferring the load from utility The model VSG generator set runs at
53. line connector included in the OnCue kit to connect the controller to the customer provided Ethernet cables connected to the router or modem See Figure 1 2 or Figure 1 3 The generator set controller requires a unique 12 digit activation code The code is on the decal included with the OnCue kit Kohler OnCue software will prompt the user to enter the activation code the first time the controller connects to Kohler OnCue Server and a user attempts to connect to it TP 6796 6 12 Kohler System Ethernet cables RDC2 or DC2 OnCue Server Remote Generator Set Controller on the Internet PC Multiple PCs can be connected optional Customer provided Figure 1 2 Typical Connections for RDC2 DC2 Controller Kohler System Ethernet cables x CE a Router aa OnCue Server Remote Modem on the Internet PC Multiple PCs can UPS be connected optional Battery Bank Customer provided Figure 1 3 Typical Connections for VSC Controller TP 6796 6 12 Section 1 System Information and Software Installation 11 1 5 2 RDC DC Controller The RDC DC generator set controller must be equipped with the OnCue Ethernet option board which allows connection of the generator set to the Internet through a broadband Internet connection The Ethernet option board is included in the OnCue kit for the RDC DC controller See instruction sheet TT 1566 included with the OnCue kit for Ethernet
54. llow notification setup and to enable OnCue to send notifications to the addresses on the recipient list A check mark appears in the box when enabled If the boxis not checked notifications will not be sent 4 In the Device Location type in a description that identifies the generator set This description will appear in the email subject line 5 Type the email addresses for new recipients in the Notification list Place each address on a separate TP 6796 6 12 line or separate email addresses with commas or semicolons 6 Click OK Note Device name will also change in the Navigation Panel on the status gauge in the Gauges View and the column labels in Parameter View 7 To prevent notification emails from being put into a junk folder by your email system add the following email address to your email address book OnCueNotifications oncue kohler com Figure 2 21 summarizes the notification setup E PS Kohler nCue File Device P Start Exercise gt d od I Add Device Remove Device i PN RU Setup 1 Change Password 1 Click on Notification Setup Figure 2 19 Notification Setup Command Notification Setup SPIDY 7 v Enable email notification of device events 10 x Device location Smith Residence e Notification list WV kohlercustomer mail com Enter the email addresses to receive notifications Place each address on a separate line You may also separate add
55. m MOV MPa mpg mph MS ms nat gas NBS metal oxide varistor megapascal miles per gallon miles per hour military standard millisecond meters per second mounting Motoren und Turbinen Union megawatt milliwatt microfarad normal power source not available not applicable natural gas National Bureau of Standards 52 Appendix NC NEC NEMA NFPA psi psig pt PTC PTO PVC qt qty R rad RAM RBUS RDO ref rem Res Coml RFI RH RHM rly rms rnd RO ROM rot rpm RS RTDs normally closed National Electrical Code National Electrical Manufacturers Association National Fire Protection Association newton meter normally open number numbers National Pipe Straight National Pipe Straight coupling National Standard taper pipe thread per general use National Pipe Taper Fine not required normal relay nanosecond overcrank outside diameter original equipment manufacturer overfrequency option optional oversize overspeed Occupational Safety and Health Administration overvoltage ounce page pages personal computer printed circuit board picofarad power factor phase Phillips head Crimptite screw Phillips hex head screw pan head machine screw programmable logic control permanent magnet generator potentiometer potential parts per million programmable read only memory pounds per square inch pounds per square inch gauge pint positive tempera
56. n numbers and the message Firmware Updated Successfully Click Close Use the controller to set a weekly or bi weekly generator set exercise See the generator set operation manual for instructions b Start Exercise gt Update Firmware Change Password Add E E s Update Firmware 2 USB connection selected Fig ure 2 26 Update Firmware Command Update Device Fig Genset serial number Box 3 Current firmware version 3 1 37 New version 3 1 38 Selected file F OnCue Monitoring RES Rdc_Lb_3_01_38 bin Browse Update firmware Close ure 2 27 Update Device Firmware Screen Section 2 OnCue Software Operation 39 2 13 Other Functions Functions in this section are found under the File tab See Figure 2 28 Kohler OnCue Import Export Options About OnCue 6 File tab Import command see Section 2 13 1 Export command see Section 2 13 2 Options command see Section 2 13 3 About OnCue command see Section 2 13 4 Exit command see Section 2 13 5 Figure 2 28 Functions Under the File Tab 40 Section 2 OnCue Software Operation 2 13 1 Import Device Connections or Parameters Source File Allows you to import parameter settings from a spreadsheet file that was created using the export command or from a file provided by the factory See Section 2 13 2 for instructions to export settings to a file Save the file to your PC and then cl
57. nCue software from Kohler Tech Tools the Kohler dealer portal or 10 Section 1 System Information and Software Installation www kohlerpower com oncue as described in Section 1 9 1 RDC2 DC2 or VSC Controller The generator set serial number password and activation code are required to monitor and control the generator set RDC or DC Controller The generator set serial number and password are required to monitor and control the generator set 1 4 Kohler OnCue Server Kohler Power Systems operates an Internet server system used to connect Kohler generator sets with PCs running Kohler OnCue software The Kohler OnCue Server benefits customers dealers and distributors in several ways Installation of the OnCue system at the generator set is simple No IP address programming is required and router adjustments such as port forwarding and dynamic DNS are not required Kohler OnCue software setup and operation on PCs is also simplified thanks to the Kohler OnCue Server There is no IP address to configure and there is no longer a requirement to leave OnCue running on an always on computer for notifications to work All connections to the Kohler OnCue Server are fully encrypted for your protection See Section 1 7 Privacy Statement 1 5 OnCue System Kits 1 5 1 RDC2 DC2 VSC Controller The RDC2 DC2 and VSC generator set controllers are equipped with an Ethernet cable for connection to the Internet Use the RJ45 in
58. nic circuit boards or integrated circuits An approved grounding wrist strap provides a high resistance about 1 megohm not a direct short to ground TP 6796 6 12 Section 3 Troubleshooting 3 2 Server Connection Indication 3 2 4 RDC2 DC2 or VSC Controller Use the OnCue Toolbar Troubleshooting Option to verify that the controller is connected to the Kohler9 OnCue server See Section 2 13 3 for option selection procedure and instructions to test the server connection Refer to Networking Information in the Controller Operation section in the Generator Set Operation Manual for more information 3 2 2 RDC DC Controllers Check for a dot in the lower right corner of the RDC DC controller display to verify that the controller is connected to the Kohler OnCue server See Figure 3 1 1 Lighted dot indicates server connection tt1566 Figure 3 1 Controller Display with Server Connection Indicator 3 3 Generator Set Serial Number Use a USB connection and OnCue or Kohler SiteTech software to check the genset serial number programmed into the controller Compare this serial number with the serial number on the generator set nameplate If the S Ns do not match use SiteTech software to change the genset serial number programmed in the controller to match the nameplate SiteTech software is only available to Kohler authorized distributors and dealers Contact a Kohler authorized distributor dealer for service Section
59. nstructions Danger Warning Caution and Notice A DANGER Danger indicates the presence of a hazard that will cause severe personal injury death or substantial property damage A WARNING Warning indicates the presence of a hazard that can cause severe personal injury death or substantial property damage A CAUTION Caution indicates the presence of a hazard that will or can cause minor personal injury or property damage NOTICE Notice communicates _ installation operation or maintenance information that is safety related but not hazard related TP 6796 6 12 Safety decals affixed to the equipment in prominent places alert the operator or service technician to potential hazards and explain how to act safely The decals are shown throughout this publication to improve operator recognition Replace missing or damaged decals Accidental Starting A WARNING Pa or Accidental starting Can cause severe injury or death Disconnect the battery cables before working on the generator set Remove the negative lead first when disconnecting the battery Reconnect the negative lead last when reconnecting the battery Disabling the generator set Accidental starting can cause severe injury or death Before working on the generator set or equipment connected to the set disable the generator set as follows 1 Press the generator set off reset button to shut down the generator set 2 Disconnectth
60. odule of the system is explained below See also Figure 2 10 Module Power Chain Options Generator Set View and control ATS View only PIM Edit labels and remote control outputs 3 6 LCM Edit labels Battery bank View only Not shown for Model VSG generator sets Model VSG generator sets only Green lines will appear in the Power Chain View if a module is receiving power or communication If no power or communication is received the line is gray Note Modules will not appear on Power Chain View if power or RBUS is not connected to the modules Generator Set The view shows the generator set status indicated below e Running e Standby 22 Section 2 OnCue Software Operation e Off e Disconnected e Operation Data Generator Voltage Battery Voltage Frequency Engine Oil Temp Run Time data Automatic Transfer Switch ATS If a Model RXT ATS is connected the view shows the ATS status indicated below e Utility Supplying Power to the System e Generator Set Supplying Power to the System e ATS Not Connected If a Model RXT ATS is connected the Power Chain View displays an image of an RXT ATS with an enlarged version of the status indicator Source available LEDs light to indicate that the utility and or generator sources are available The utility or generator source supplying load LED lights to show which source is connected to the building load i e contactor position normal or emerg
61. onnection to the Controller The MAC Address is filled in automatically when the controller power is applied If this value reads FF FF FF FF FF FF or 00 00 00 00 00 00 there may be a problem with the Ethernet connection RDC2 DC2 or VSC Controller Check the Ethernet cable and RJ45 inline connector to the controller RDC DC Controller Make sure that the Ethernet board is installed correctly with the board to board connector in place See TT 1566 Installation Instructions If this condition persists contact the Generator Service Department Connection to the Kohler OnCue Server The last two items Connected Server IP Address and Network Connection Established verify that the system is connected to the OnCue server e f Network Connection Established is False check the firewall on the local router Verify that router firewall port 5253 is configured to permit an outbound connection Refer to the instructions provided with the router e Watch the Network Connection Established parameter for at least 30 seconds If it changes briefly TP 6796 6 12 to False and back to True the generator controller is not able to maintain the connection to the OnCue server In this case contact the Generator Service Department 3 5 Troubleshooting Connection Problems Use the following procedure to troubleshoot problems connecting OnCue to your generator set 1 Check the controller password and generator set serial number S
62. ooting 47 3 6 Troubleshooting Chart Figure 3 3 lists some common problems and suggested solutions Possible Cause Suggested Solution Connection problem Internet service is down Also refer to the Verify that Internet service is available by navigating to www kohlerpower com or any website troubleshooting procedure in Section 3 5 No power to controller Verify power to the generator set controller by checking that the controller display is on or one LED is illuminated or flashing on the controller Check the connection to the generator set s engine starting battery RDC DC controller Check the condition of the controller s F3 fuse and replace the fuse if necessary No connection to the server RDC2 DC2 VSC controller Test server connection using the OnCue Troubleshooting Option to verify that the controller is connected See Section 2 13 3 RDC DC controller Check that the server connection indicating LED on the controller is lit See Sections 3 2 and 3 5 Cable or modem router problem Note RDC2 DC2 VSC controller Disconnect the utility power to the generator set before disconnecting the Ethernet cable Follow the safety precautions in this document and in the generator set service manual RDC DC controller Remove the controller s F3 fuse and disconnect power to the generator set before disconnecting the Ethernet cable Follow the safety precautions in this document and in the generator set serv
63. panel Be sure to select the USB connection to update the firmware The Update Firmware command will be enabled for the USB connection and disabled grayed out for the Internet connection 2 12 4 Controller Power Make sure that the generator set s engine starting battery is connected and providing power to the controller during the firmware update Ifthe controller is not powered by the generator set battery it will draw power through the USB connection and may drain the battery on the laptop PC Controller Firmware File Name VSC_x_x_x bin 14 20RES RDC RDC x x x bin 14 20RESL DC RDC x x x bin 14 20RESA RDC2 RDC2 x x x bin 14 20RESAL DC2 RDC2 x x x bin 38RCL RDC2 RDC2 x x x bin 48RCL RDC2 RDC2 x x x bin x x xin the filename is the firmware version number Figure 2 24 Controller Firmware Version Numbers and File Names 1 USB cable connection to PC Figure 2 25 USB Connection for Firmware Update 38 Section 2 OnCue Software Operation IMG 0077 2 USB cable connection to controller TP 6796 6 12 2 12 5 Firmware Update Procedure 1 10 Log on to one of the following sites to find the firmware file for your device a Log on to the Kohler Power Resource Center website navigate to the TechTools page and navigate to the page for the RDC2 DC2 VSC or RDC DC controller b Use your dealer user ID and password to log on to the dealer portal a
64. porated industrial internal internal external input output internet protocol International Organization for Standardization joule Japanese Industry Standard kilo 1000 kelvin kiloampere kilobyte 219 bytes Kohler communication protocol kilogram Appendix 51 kg cm kgm kg m kHz kJ km kOhm KQ kPa kph kV kVA kVAR kW man max MB MCCB MCM meggar MHz mi mil min misc MJ mJ mm kilograms per square centimeter kilogram meter kilograms per cubic meter kilohertz kilojoule kilometer kilo ohm kilopascal kilometers per hour kilovolt kilovolt ampere kilovolt ampere reactive kilowatt kilowatt hour kilowatt mechanical kilowatt thermal liter local area network length by width by height pound pounds pounds mass per cubic feet line circuit breaker liquid crystal display light emitting diode liters per hour liters per minute low oil pressure liquefied petroleum liquefied petroleum gas left side sound power level A weighted low water level low water temperature meter milli 1 1000 mega 108 when used with SI units male cubic meter cubic meters per hour cubic meters per minute milliampere manual maximum megabyte 220 bytes molded case circuit breaker one thousand circular mils megohmmeter megahertz mile one one thousandth of an inch minimum minute miscellaneous megajoule millijoule millimeter mOhm MQ milliohm MOhm MQmegoh
65. rator set The Gauges view displays the generator set operation data on easy to read simulated gauges See Figure 2 12 On all gauge displays the green area marks the acceptable range of values when the generator set is running The needles on the gauge display move as readings change providing a graphic representation of the generator set operation The data is also displayed numerically on each gauge The following data is displayed 26 Section 2 OnCue Software Operation Voltage e AC Voltage is displayed for the output voltage of the generator set RDC2 DC2 and RDC DC controllers e DC Voltage is displayed for the output voltage of the VSG generator set Engine speed in RPM is indicated on the tachometer style gauge Engine hours which is the total generator set run time is displayed in the status window in the lower left corner of the Gauges View screen Frequency in Hz is the frequency of the generator set output The frequency will be 50 or 60 Hz when the generator set is running RDC2 DC2 and RDC DC controllers 96 Load is displayed instead of frequency for the model VSG generator set with the VSC controller Battery voltage in volts DC is the voltage of the engine starting battery The generator set status is shown in the lower left corner of the Gauges View screen See Figure 2 6 for definitions of status indicator symbols TP 6796 6 12 D St rt Exercise gt Updat Ss y E t Change Passwor
66. regional office Headquarters Europe Middle East Africa EMEA Kohler Power Systems 3 rue de Brennus 93200 Saint Denis France Phone 33 1 49 178300 Fax 33 1 49 178301 Asia Pacific Power Systems Asia Pacific Regional Office Singapore Republic of Singapore Phone 65 6264 6422 Fax 65 6264 6455 Service Assistance China North China Regional Office Beijing Phone 86 10 6518 7950 86 10 6518 7951 86 10 6518 7952 Fax 86 10 6518 7955 East China Regional Office Shanghai Phone 86 21 6288 0500 Fax 86 21 6288 0550 India Bangladesh Sri Lanka India Regional Office Bangalore India Phone 91 80 3366208 91 80 3366231 Fax 91 803315972 Japan Korea North Asia Regional Office Tokyo Japan Phone 813 3440 4515 Fax 813 3440 2727 Latin America Latin America Regional Office Lakeland Florida USA Phone 863 619 7568 Fax 863 701 7131 TP 6796 6 12 1 Section 1 System Information and Software Installation 1 System Requirements OnCue software is designed to run on a personal computer PC connected to the Internet through a cable or DSL modem and an Ethernet router The following items are the minimum requirements and recommendations for the computer system and related hardware Figure 1 1 Personal computer PC with Microsoft Windows 7 Windows Vista or Windows XP 1 GB RAM Up to 500 MB of available hard disk space Always on Internet servic
67. resses with commas or semicolons OK Cancel Z kohlerdealer mail com IP Figure 2 20 Notification Setup Window Section 2 OnCue Software Operation 35 Notification Setup Item Description Enable notification checked Check this box Notification cannot be set up and notifications will not be sent if this box is not Device location Enter a name or address to identify the generator set location This description appears in the email subject line and changes the device name in the Navigation Panel Gauges View and Parameter View Examples Smith Residence or 123 Main Street Notification list Enter recipient email addresses into the Notification list box and click the OK button Separate multiple addresses with a comma semicolon or space This also applies for cell phone SMS text messaging See Section 2 11 3 for additional information about SMS text messaging All recipients addresses will appear here after they have been added OK button Figure 2 21 Notification Setup Information Summary 2 11 2 Email Throttling Email throttling prevents the receipt of multiple emails about the same condition If the same fault condition occurs more than twice within 24 hours further emails about that condition will not be sent until the fault has cleared and not occurred again for at least 24 hours For example if the battery is going bad the voltage may fluctuate causing frequent low battery warnings You
68. site Internet access is required 2 Follow the instructions on the screen to download and install NET Framework 4 0 After installing the NET Framework it may be necessary to restart your computer Then start the OnCue installation procedure again as described in Section 1 9 2 TP 6796 6 12 1 10 Controller Firmware Use Kohler OnCue or SiteTech software to update the controller firmware if necessary See Figure 2 24 on page 38 for the required firmware version numbers for each controller Updating to the latest version of firmware is recommended Note Forthe RDC DC controller firmware version 3 00 or higher is required to enable the OnCue Ethernet Option Board functionality e Distributors download the latest version of the controller firmware from Kohler Tech Tools e Dealers use your user ID and password to log on to the Kohler dealer portal at mykprc kohlerco com and navigate to the software downloads page e End users can download the software from www kohlerpower com oncue For firmware updates use a USB cable to connect the personal computer directly to the controller See Section 1 11 for USB cable information Follow the instructions in Section 2 12 Update Firmware to load the firmware onto the controller TP 6796 6 12 1 11 USB Cable for firmware updates For firmware updates use a USB cable to connect the personal computer directly to the controller The USB cable must have a male USB A
69. storm shutters on your vacation home and label it Storm Shutters When bad weather is forecast you can use your computer to close the storm shutters from a remote location 1 Select Edit Mode in the OnCue Toolbar 2 Click the label you want to fill in and enter text or click the down arrow to view and select previously used labels 3 Select View Mode in the OnCue Toolbar to return to the normal Power Chain View display TP 6796 6 12 1 A View Mode ins Control Mode PIM Programmable Interface Module online Outputs EM Common Fault E Seasonal Lights FJ w Air Conditioner J Water Heatel o ATA CO Sensor H Thermastat KOHLER POWER SYSTEMS p B 1 Click Edit Mode 2 Click and enter text here LCM Load Control Module online Lj LOAD A qm sump pump i 5 Hat Tub E Dryer test Hot Tub HVAC wm Alt Condi AE a MDIUR CAU ATIN 2 3 Click on LED or label on PIM to remote control See Section 2 10 Figure 2 9 LCM and PIM Label Descriptions Section 2 OnCue Software Operation 23 Ea FE Kohler OnCue Device gt Start Exercise 8 P Edit Mode Add Device Remove Devige I ha pa Control Mode A PIM d silo 60 0 Hz unity prp ELI iain Distrizutkan Pand pala hule Jn ertac t hadde Battery 13 2 V Eng Hours 103 8h LT jib k Damian ual ETT d LT ETC LM d H Pret IH k eys ots LI Cans ator fcuredn y e 13
70. t www mykprc kohler com c Log on to www kohlerpower com oncue and follow the instructions on the screen Find the firmware file for your controller RDC DC RDC2 DC2 or VSC See Figure 2 24 on page 38 for the firmware file names Save the new firmware file to your PC Be sure to note the file location Press the OFF button on the controller Usea USB cable to connectthe controller to a USB port on your PC See Figure 2 25 See Section 1 11 for USB cable details Start OnCue The program should recognize the connected device Wait for OnCue to read the controller data If the same device is connected through both Ethernet and USB be sure to select the USB connection in the navigation panel on the left See Figure 2 26 Click on Update Firmware near the top of the screen See Figure 2 26 A window will open asking you to browse for the firmware file a Click the Browse button and navigate to the directory where you stored the firmware file See Figure 2 24 for the firmware file names if necessary b Select the file and click Open TP 6796 6 12 11 12 13 Device LL Box 3 Ethernet 1 The Update Device Firmware screen displays the current version number new version number and file name of the selected firmware file See Figure 2 27 If all ofthe information is correct click Update Firmware When the update is complete the screen will display the versio
71. tart the OnCue program on your PC and use the Add Device command to connect to your generator set over the Internet Your controller s serial number and password are required OnCue will remember your generator set and connect to it each time you open the program on your PC Section 1 System Information and Software Installation 13 1 9 Software Download and Installation Determine a location on your computer to save the files for the OnCue software and controller firmware Create a new folder on your computer if necessary 1 9 1 Download the OnCue software from one of these sites OnCue Software Download Kohler distributors Download OnCue software from Kohler Tech Tools Kohler dealers who subscribe to the Kohler dealer portal Download OnCue software from the Kohler dealer portal Use your user ID and password to log on to mykprc kohlerco com and navigate to the software downloads page End Users Download OnCue software from the Kohler website at www kohlerpower com oncue 1 Navigate to the Software Downloads page 2 Find OnCue software and click on the link for program download 3 Click on Extract all files Follow the instructions on the screen to save the files to the desired directory on your computer 1 9 2 1 Click on the KohlerOnCue32BitSetup msi or KohlerOnCue64BitSetup msi file to start the installation See Note below Install OnCue 2 The software license agreement screen will open R
72. the gauges view See Figure 2 7 and Section 2 7 7 for illustrations If afault condition is indicated check the event history or the controller display to identify the fault TP 6796 6 12 Indicator Status Description Open blue square Generator set is ready to Standby start Green Cranking or triangle running Engine is starting or running The controller has Fault detected a fault condition shutdown and the generator set has shut down Red X Red circle Off Controller is OFF Solid orange square Disconnected No network connection Figure 2 6 Status Indicator Symbols SI ID Y 7 Cornactsc orraly sasac set sta gt Running The cereraza set amp ura s fulsossd 1 Status indicator symbol Figure 2 7 Status Indicator Gauges View 2 7 4 Event History The Event History is displayed at the bottom of the screen To resize the Event History pane position the cursor at the top of the Event History pane so that it changes to a double arrow Click and drag to move the top of the pane up or down Use the event history to view current device status and event history The event history lists date and time stamped events including engine start and stop generator set faults warnings and shutdowns and engine faults Active faults are shown in red and shutdowns are shown in boldface text See Figure 2 10 for a typical event history window Engine Hrs and Controller
73. ture coefficient power takeoff polyvinyl chloride quart quarts quantity replacement emergency power source radiator radius random access memory RS 485 proprietary communications relay driver output reference remote Residential Commercial radio frequency interference round head round head machine screw relay root mean square round read only read only memory rotate rotating revolutions per minute right side Resistance Temperature Detectors RTU RTV SAE scfm SCR S Sec SI SI EO sil SMTP SN SNMP SPDT SPST spec specs sq sq cm Sq in SMS SS std stl tach TB TCP TDC TDEC TDEN TDES TDNE TDOE TDON temp term THD TIF tol turbo typ UF UHF UIF UL UNC UNF univ URL US VAC VAR VDC VFD VGA VHF WCR w WO w o xfmr remote terminal unit room temperature vulcanization read write Society of Automotive Engineers standard cubic feet per minute silicon controlled rectifier second Systeme international d unites International System of Units side in end out silencer simple mail transfer protocol serial number simple network management protocol single pole double throw single pole single throw specification specification s square square centimeter square inch short message service stainless steel standard steel tachometer terminal block transmission control protocol time delay top dead center time
74. twork connections and devices Choosing this options Three options are available See Figure 2 31 Some adds Troubleshooting to the OnCue Toolbar See options are selected by default Figure 2 32 e Test Server Connection This test verifies that a device and this application can each connect to the OnCue Server over the current network v Automatically save device connections and reconnect when OnCue starts H aes connection v show device event history Show menu items For troubleshooting network connections and devices Itcm e Show Device Diagnostics Check this box to E se display a window that reports diagnostic information sent by the connected devices Option Selection Procedure Figure 2 31 Options Window 1 Click on the box to remove the check mark to turn e Automatically save device connections and off the option if desired reconnect when OnCue starts This option prevents the need to add devices each time OnCue is 2 Click on the box to add the check mark to turn on stopped and started again the option if desired e Show device event history This option hides or 3 Click the OK button to close the window shows the Event History panel gt Start Exercise gt Q ES view Mode E Test Server Connection Lad Change Password Edit Mode v Shaw Device Diagnostics Gauges Parameters Device Remove Device i Laa Notification Setup F Control Mode a House 1 ATS PIM LCM D
75. umber password and OnCue Activation Code are required Note The activation code is only required the first time you connect a generator set to the OnCue system See Section 2 4 1 OnCue will remember your generator set and connect to it each time you open the program on your PC TP 6796 6 12 GM84094 Ethernet cable for OnCue connection Figure 1 5 Ethernet Connection RDC2 DC2 Model 20RESA Shown 1 8 2 RDC DC Controller Installation and use of the Kohler OnCue Management System includes the following steps Detailed instructions for each step are given in this manual or in TT 1566 Installation Instructions for the Ethernet Option Board provided with the OnCue kit 1 Download the latest version of controller firmware and the OnCue software See Section 1 9 1 for sites that have the latest software 2 Install the OnCue software on your PC Instructions are given in Section 1 9 3 Use a USB cable to connect your PC to the generator set s RDC or DC controller and use OnCue to update the firmware on the controller See Section 2 12 for instructions 4 Install the Ethernet option board on the generator set controller See TT 1566 provided with the OnCue kit for instructions 5 Connect the generator set to the Internet using a network cable connected from the Ethernet board to your router or modem 6 Record the controller password and serial number See TT 1566 for instructions or Section 2 3 3 7 S
76. umbers consist of three parts separated by periods or dots as follows Major version number Minor version number Build number For example if the version number is 2 3 17 the major version number is 2 the minor version number is 3 and the build number is 17 The build number is typically not shown in OnCue or on the controller display but is included in the firmware file name Preceding zeros are dropped from version numbers for Kohler PC software applications For example OnCue version 2 3 is the same as version 2 03 2 12 2 Firmware Version Identification Using OnCue Use the Parameters View in OnCue to check the type of controller and firmware version number 1 Click on the Parameters View command in the OnCue Toolbar See Figure 2 14 2 Go to the Identity group 3 Expand the group to see the name and controller firmware version RDC2 or VSC Controllers Use the Select button and the up and down arrow buttons to navigate the menus of the controller 1 Press the Select button once to bring up the main menu Overview is displayed 2 Press the Select button to enter the Overview menu See Figure 2 23 3 Use the arrow buttons to navigate to the SW Version display to view the controller s firmware version number TP 6796 6 12 Overview 1 2h Active Alert if any 7V Y Genset Status Standby L y

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