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imagePRESS C7000VP Series Trouble Shooting Information

1. FM2 7813 Main Controller PCB Assembly M FM2 9076 S B PCB Assembly eee i WH imagerress Canon 1 20 E750 0002 E Description There are some reported instances from the field where when the machine was relocated the necessary work was done according to the procedure Relocating the Machine At this time however not the drawer connector mount but each connector was detached from the backside of the sub station This caused an error in plugging each connector at the new installation place ultimately leading to the error code E 750 0002 E750 0002 can be displayed when the model name informed by the main controller does not match with that stored in the DC controller i e same series but different model E Cause Communication error occurred between the DC controller software and the main controller software because the connectors were plugged mistakenly m Field Remedy Although it s difficult to identify a connector plugged to the wrong jack from the error code when the same error occurs at time of relocation of this machine or service work for the drawer connector mount check to see if each connectors are connected to the correct jack Note When detaching re attaching the drawer connector to connect the main station and sub station during installation or relocation be sure to work not by the connector but by the drawer connector mount to prevent errors in plugging connectors 1 21 E750 2012 E Descriptio
2. Canon 3 21 Starter overflow Same actions should be taken for tiger stripe coating failure ooomerang E Description Although the following measures are implemented for preventing toner scattering this symptom may recur depending on the conditions of use at users image duty or print volume W Software installation of system Ver 71 02 DconVer 35 03 Service mode Level 1 COPIER gt OPTION gt BODY gt DEV SP1 gt 00000110 Installation of ACR spacer Spatter prevention sheet Spatter Prevention Sheet m Field Remedy 1 Check toner density in the developing assembly in service mode Level 1 COPIER gt DISPLAY gt DENS gt DENS Y M C K 2 If toner density displays 1 or higher change the setting as follows Service mode Level2 COPIER gt ADJUST gt DENS gt HLMT PTY M C K If it is 4 at this point change it to 9 If it is 9 at this point change it to 10 Note that the density will be degraded as a negative effect 3 Iftoner density displays lower than 1 change the setting as follows Service mode Level2 COPIER gt ADJUST gt DENS gt P TG Y M C K Input a value adding 10 to current value 4 rene the operations in order Clean around the developing assembly and wipe the surface of ATR patch sensor with lint free paper moistened with alcohol Additional Functions gt Adjustment Cleaning gt wire cleaning Print 100 sheets of PG10 with LDR paper Additional Functions gt Adjustme
3. A difference between the values in service mode gt COPIER gt Display gt DENS gt DENS S Y M C K and P D P Y M C K is 30 or less Cause of occurrence Highly possible Soil on the ATR sensor 1 Cause of occurrence Low possible Image density is too high Faulty pressure for developing assembly Broken wire of ATR sensor Damaged ATR sensor Malfunction of ATR patch detection shutter E E020 0x86 Error Description Fault at sampling 2 in patch image A difference between the values in service mode gt COPIER gt Display gt DENS gt DENS S Y M C K and P B P Y M C K is 30 or less Cause of occurrence Highly possible Image density is too low 2 Cause of occurrence Low possible Soil on the ATR sensor Faulty pressure for developing assembly Broken wire of ATR sensor Damaged ATR sensor Malfunction of ATR patch detection shutter Thimagerress tes F Canon E E020 0x87 Error Description Upper limit error 2 in current passed to the sensor while the patch sensor LED is off COPIER gt Display gt DENS gt P D P Y M C K is 930 or more Cause of occurrence Highly possible Damaged ATR sensor m E020 0xC2 Error Description Error in variation of sampling value in patch image When variation of sampling Sig values is 400 or more Cause of occurrence Highly possible Tiger stripe Cause of occurrence Low possible scratches on drum m E020 0x90 Error Description Lower limit error in ATR patch image de
4. This caused uneven toner coating on the sleeve m Field Remedy For the latest information refer to 3 21 Starter overflow Trouble Shooting Information for C7000VP series Fass imagePRESS Canon 3 8 Trace of delivery reversing roller uneven gloss on 1 side of duplex in continuous printing E Description On the first side in continuous 2 sided printing a trace uneven gloss from the delivery reversing roller may appear m Cause In continuous printing of larger toner deposit images solid images etc excessive wax may remain on the image surface after the fixing process Wax on the image surface is grazed by the delivery reversing roller and the gloss on the grazed portion is increased m Field Remedy Change the feed method to straight feed face up feed through user mode Image sample Trouble Shooting Information for C7000VP series gh ima ePRESS Page7o _ Rev 2 0 g Page 70 Canon 3 9 Glossy Lines equivalent to A4R or LTRR width E Symptom When printing on A3 or LDR paper after continuous printing on A4R or LTRR paper glossy lines may appear in width of A4R or LTRR paper E Cause The major causes are abrasion of the fixing roller or the refresh roller or clogging of the refresh roller In continuous printing over hundreds pages paper edges leave fine lines on the fixing roller surface This machine automatically refreshes the fixing roller at an arbitrary timing to erase such lines on t
5. To narrow down the area 19 mm or less press Tail End of Paper High Density Image om Starting Position of Blur Available Range Default Settings For example if the image begins to blur at around 22 mm from the edge of the paper you can improve the condition by expanding the correction area to 23 mm In this case enter 3 Note If adjusting the value in both and directions does not eliminate the white patches you can try to decrease the Secondary Transfer Voltage However note that decreasing the Secondary Transfer Voltage may affect the images It is recommended that you check the output result while adjusting the Secondary Transfer Voltage new i MH lmagerress Canon 6 2 Adjusting the Level of Curl Correction of a Custom Paper Type 1 Press Change next to lt Curl Correction Level gt 2 Press or under lt Face Up Output gt or lt Face Down Output gt to correct the level of paper curl gt press OK You can adjust the curl correction level for custom paper types Paper curl is negated by adjusting the paper in the opposite direction to which it is curled Make test copies or prints on the paper that you have adjusted and check the curl correction level Note This mode may affect paper feeding Since increasing the value to a great extent may cause paper jams adjusting the values in small increments is recommended Reference To determine the direction of the pape
6. pairanioes harp and Ciest l ls Li Da Frwrayaansrevaat ki la th BIA lt lt Wocdlewtr tice wb Pal ra ta artes pone sharp anc Clear magoa Corgi Trouble Shooting Information for C7000VP series imagePRESS O Pn Rew a Canon 3 11 Trace of bypass decurler belt uneven gloss on 1 side of duplex in continuous printing E Symptom On the first side in continuous 2 sided printing mark from the bypass decurler belt uneven gloss may appear E Cause In continuous printing of larger toner deposit images solid images etc excessive wax may remain on the image surface after the fixing process In case of 2 sided printing in the single fixing path wax on the first side image is grazed by the bypass decurler belt after passing the primary fixing assembly twice and the gloss on the grazed parts is increased m Field Remedy Switch to the tandem fixing path through user mode as follows system Settings gt Paper Type Management Settings gt Gloss Adjustment gt Enter 1 or 2 Image sample Trouble Shooting Information for C7000VP series D imagePRESS Canon 3 12 Wax mark in tandem feeding mode Symptom Wax precipitated from toner may attach to the tandem assembly guide and roller causing marks shaped like raindrops in the image m Field Remedy Clean the roller and the guide of the tandem feed assembly 1 Cleaning points Tandem guide 1 Tandem feed roller 2 Internal
7. 1 Level 2 COPIER gt OPTION gt BODY gt DEVL VTH 5 Level 2 COPIER gt OPTION gt BODY gt LOW DUTY 7 Level 2 COPIER gt OPTION gt BODY gt ADJ VPP 2 Level 2 COPIER gt ADJUST gt DENS P TG Y 20 Level 2 COPIER gt ADJUST gt DENS gt P TG M 0 Level 2 COPIER gt ADJUST gt DENS gt P TG C 16 Level 2 COPIER gt ADJUST gt DENS gt P TG K 16 Level 2 COPIER gt ADJUST gt DENS gt HLMT PTY 9 Level 2 COPIER gt ADJUST gt DENS gt HLMT PTM 4 Level 2 COPIER gt ADJUST gt DENS gt HLMT PTC 4 Level 2 COPIER gt ADJUST gt DENS gt HLMT PTK 4 1 Raise the height of the ACR outlet ACR Spacer ACR spacer has two pcs of double sided tape Mount the hook part at the top Trouble Shooting Information for C7000VP series Jy imagePRESS 2010 09 17 Canon E Check items at time of occurrence Please collect the following items from the customer site P Print at the time of tiger occurrence Solid image for each color Y M C BK at the time of tiger occurrence For the latest information refer to 3 21 Starter overflow ene Fiat W imagerress Canon 3 2 Uneven gloss area appears at end of output images Silicon oil is depleted E Description There are some reported instances from the field where uneven gloss area 1 appeared at an end of output images because silicon oil applied to the fixing belt has been depleted When the same symptom occurs perform the following procedure 1 t m Field Remedy 1 In order to
8. 17 and move the tracking detection arm adjusting plate 18 to the position 0 5mm below the mark off line 19 made in Step 5 then tighten the screw 17 again Then in the same manner as Step 7 swing the tracking detection arm to check to make sure that it does not contact the separation roller 18 9 To prevent the screw 17 from being loosened by vibration fix it with a bonding material This is the end of the adjustment T PA lL rf a La oY a f 1 A iN a Arrn A Ar fan r O 7 N N D CA ri AQC rouble Shootin g Information for C7000VP series 5 imagePRESS Canon Appendix 2 Fan installation Chapter 2 2 F 2 24 F 2 27 2 Detach the reader right cover 1 5 Remove the reader fixing plate rear right 1 3 screws 2 stepped screw 2 2 screws 3 F 2 25 2 3 Detach the reader upper right cover 1 F 2 28 2 screws 2 F 2 29 7 Holding the fan 4 so that the label side 1 faces upward orient it in relation to the cable guides 2 and 3 then fit it in place in the fan holder F 2 26 5 4 Remove the fan hole covering 1 Do not use the removed fan hole covering 1 F 2 30 2 6 Trouble Shooting Information for C7000VP series imagePRESS 2010 09 17 Canon Chapter 2 A Point of caution of fan installation direction A The fan orientation is wrong B The cable guide orientation is wrong 12 Fix the cable 1
9. m Field Remedy While pressing down 1 and 7 keys turn ON the main power switch Then in service mode gt COPIER gt Function gt SYSTEM select DOWNLOAD to enter the download mode and then upload the data with SST 5 5 Description of features of Function Expansion PCB on DC Controller PCB 1 2 E Description The Function Expansion PCB is a sub board that is screwed on the DC Controller PCB 1 2 When it is replaced there is no need to make adjustments It controls the following Patch image detection sensor Primary high voltage Pre exposure lamp in the drum cleaner unit Thimagerress mo f dii Canon 6 1 Adjustments under Registering Editing Custom Paper Types Adjusting the Image Location on a Custom Paper Type Press Additional Functions gt System Settings gt Paper Type Management Settings Select a paper type that you want to edit from the list gt press Details Edit E 1 2 3 Press Change next to lt Image Location Adjustment gt 4 Press Test Print 5 Select the paper source gt press Start Print 6 Check the image location on the test print Trouble Shooting Information for C7000VP series pede ae 2010 09 17 J imagePRESS Canon 1 Lead Edge Alignment Adjustment 1 Press Lead Edge Alignment Adjustment 2 Input the value on the test print by pressing or then press OK Lg edie Adee bbe lt Paper Feeding Direction The im
10. 50 prints or less in case of LTR paper m Field Remedy Upgrade DCON to Ver26 05 and set service mode level 2 gt COPIER gt ADJUST gt HV TR gt ZELSW gt 1 2ELSW is to switch the secondary transfer static eliminator bias to ON or OFF 0 OFF 1 ON 2 Replace the secondary transfer external roller and the secondary transfer cleaning brush roller 2 pcs at the same time Otherwise a difference in abrasion between these two rollers may worsen this symptom 3 Clear these rollers counter to O after replacement in the service mode below COPIER gt Counter gt DRBL 1 gt 2TR ROLL secondary transfer external roller COPIER gt Counter gt DRBL 1 gt 2TRCL RL secondary transfer cleaning brush roller The newly added sequence will operate in sync with the counter 2TRCL RL 3 4 Soiled back side cases reported from field E Case 1 Due to broken shaft of toner discharging screw There are some reported instances from the field where this symptom was caused by a broken shaft of the toner discharging screw of the secondary transfer external roller cleaning unit Thus check the screw shaft at the occurrence of soiled backside Note that it is difficult to confirm the breakage visually m Case 2 Due to dirty fixing feed belt Clean the fixing feed belt m Case 3 Due to dirty fixing inlet guide assembly Clean the fixing inlet guide m Case 4 Due to waste toner accumulated in secondary transfer cleaning
11. Adjusting under Zoom Fine Adjustment Press Zoom Fine Adjustment Set the enlargement reduction ratio you want by referring to any of the output images gt press OK a Enlarges or reduces the image in the direction that is parallel to the feeding direction according to the inputted ratio b Enlarges or reduces the image in the direction that is perpendicular to the feeding direction according to the inputted ratio 3 2 Adjusting under Test Print Value Entry 1 Press Test Print Value Entry 2 Input the length of the test print paper on both Front Side and Back Side gt press OK The length of the test print is 360 0mm x 270 0 mm For example if the measured length of a is 360 4 mm enter 360 4 The difference in length 0 4mm in this case is automatically reduced so that the image is printed in the correct size a Enter the measured length of the side that is parallel to the feeding direction b Enter the measured length of the side that is perpendicular to the feeding direction Phimagerress mem F dii Canon 4 Automatically Correcting the Back Side Lead Edge Alignment of the Image 1 Press Back Side Lead Edge Alignment Auto Correction 2 Press ON or OFF gt press OK In this feature the paper length is measured Based on the measured paper length the position of the image on the second side is adjusted to match the position of the image on the first side Ho
12. C 1 Y K 0 2 sided 1 sheet y Check the images Set each item of Secondary Are the images on both Transfer Voltage Adjustment sides of paper output without Ae Front Back Adjust the value first in the direction If the state becomes worse adjust the value in the direction unevenness including HT to solid images YES End Canon 3 Optimum flow of the setting of ITB cleaning Trouble Shooting Information for C7000VP series D imagePRESS Canon 3 28 Color displacement in sub scanning direction gt New item m Cause The sliding load between the sintered bushing for grounding of the idler roller and the roller in the ITB becomes large Color displacement in sub scanning direction occurs due to uneven rotation of the ITB caused by the change of the load m Field Remedy Apply grease Super Lube grease to the sliding area between the sintered bushing and the roller to reduce the load 1 Release the ITB pressure lever to release the tension of the ITB Up to this point remove the parts around the ITB according to the normal procedure 2 Check the surface of the idler roller involved If there is a flat area of the roller due to abrasion the idler roller needs to be replaced Ly Seep Dey ES CL g 2 i h ug h N o z TUF AN h l d S ct O MY o a C eVo ro
13. Management Settings gt Gloss Adjustment W imagePRESS tee F a Canon 3 27 Soiled front side of image fault in ITB cleaning gt New item E Cause Increased secondary transfer remaining toner due to mismatch in the setting of the secondary transfer voltage Deteriorated performance of the ITB cleaning due to mismatch in the setting of the ITB cleaning bias E Check Flow Trouble Shooting Information for C7000VP series D imagePRESS Canon E Supplementary Information 1 Check the life of the part Secondary transfer external roller Secondary transfer internal roller Secondary transfer cleaning fur brush Transfer cleaning fur brush upstream downstream Transfer cleaning blade Check soils on the facing roller inside of the ITB of the transfer cleaning brush roller and history of the issuance of alarm 2 Optimum flow for the setting of secondary transfer Optimize the setting of secondary transfer v Set the REF value in service mode setting secondary transfer transfer cleaning high voltage Set 0 in all items except the following items in service mode Level2 gt ADJUST gt HV TR 1 3 side 2TC I11 7 2 3 side 2ZELSW 1 v In Media Settings set Secondary Transfer Voltage Adjustment Front Back ITB Image Clear Adjustment to O y Output images to check blue 17 gradations Paper Media used Mode PG4 TXPH1 lt THRUO COROR M
14. SRAM UNIT is not equipped Approx 5MB 8 9 2 Specifications regarding multiple Sublog files creation at auto collection setting Will be supported from iPRC7000VP and the following products When setting the auto collection and overwriting mode if 10 files are stored the latest file is overwritten to keep the old log which was automatically collected at the failure occurrence First of all APL_LOG SUBLOG txt is created by overwriting Then an empty space is searched in the order from SUBLOGO01 to 10 txt and the data is copied With this specification SUBLOG txt is always recorded the latest log When referring from 01 to 10 the time stamp of the file system is referred for judging new or old When all between 01 and 10 are used the latest file is overwritten When excerpting all files are encrypted as SUBLOG01 to 10 bin 01 to 10 Automatically generated logs at auto collection setting Logs without numbers are the latest logs that are internally used in Design and Evaluation Departments These logs are internally operated so they cannot be collected using SST and USB memory 8 9 3 Timing to delete the Sublog from HDD When collecting the Sublog using SST and USB memory the files in the device are automatically deleted 8 9 4 When RB SRAM UNIT is powered off Logs are disappeared after turning off and on the main power They remain stored while the power is on They also remain stored after the software reboot Thim
15. Type 1 Press Change next to lt Saddle Stitch Position Adjust gt 2 Press either of triangles to adjust the saddle stitch position gt press OK If you are using the Saddle Stitch mode of the optional Saddle Finisher AB2 and you notice that the folds of the paper are not exactly in the middle of the booklet make fine adjustments to the saddle stitch position of custom paper type Increasing the setting value will shift the saddle stitch position right toward the printing surface Decreasing the setting value will shift the saddle stitch position left toward the printing surface Note This mode is available only if the optional Saddle Finisher AB2 is attached Changing this feature will change both the positions of folding and stapling In other words you cannot adjust these two positions individually reve i MH imagerress Canon E Adjusting the Position of Punch Holes of a Custom Paper Type 1 Press Change next to lt Hole Punch Position Adjust gt 2 Press either of triangles to adjust the position of punch holes gt OK i ee on a L oo Depending on the paper type the positions of the punch holes may be slightly different on each piece of paper In this case you can make fine adjustments to the positions of the punch holes to compensate this error For example if the positions of the punch holes on multiple paper types in the Sheet Insertion mode are not exactly the same you can use this mode to make fi
16. approx 60mm pitch in main scanning direction due to 22 85T gear breakage in the primary fixing drive assembly FM2 2200 m Field Remedy 2 Rotate only the primary fixing assembly manually and check whether there are any areas where it is not rotated smoothly during the rotation If there are such areas eliminate the factors causing this symptom 3 If such areas do not exist check whether 22 85T gear 1 in the fixing drive assembly is broken If it is broken replace the fixing drive gear assembly FIGURE 280 FM3 7598 Fixing Drive Gear Assembly Reference From the following machine serial number 22T 85T gear is divided into 2 parts The material of 221 gear is changed from mold to iron ren Fiat MH imagerress Canon 3 19 Sleeve ghost shadow image E Description There are some reported instances from the field where shadow image sleeve ghost appeared at approximately 60mm from the lead edge of paper Replacement of the developing assembly and starter solved the symptom Sleeve ghost is a symptom showing higher density at approximately 60mm from the lead edge of paper in the main scanning direction when outputting halftone images In order to check if the symptom you are facing is sleeve ghost at the time of occurrence perform the service mode below to change the peripheral speed ratio of the development cylinder COPIER gt OPTION gt BODY gt SL RATIO When changing the setting to side the peripheral speed
17. became chipped by friction with the bushing FS5 1592 An excessive amount of load was applied to the shaft and the roller became unable to rotate Accordingly 012A jam merger path lower sensor PS321 delay jam was generated m Cause The bushing which is fixed onto the decurler grounding plate FC7 1601 made a skew contact with the shaft when it was fixed m Field Remedy Apply conducting grease on the bushing and mount the decurler earth plate ensuring that the plate is straight PS337 PS325 PS312 PS323 This time damage to the shaft occurred at the bypass decurler part but a part of the same construction is also used for duplexing decurler Trouble Shooting Information for C7000VP series P imagePRESS Canon 43 1145 Jam with A4R paper Timing Belt of Saddle Assembly in Saddle Finisher AB2 slips off E Description since the shaft roller FU6 2931 in the saddle assembly did not rotate when saddle stitching A4R size paper the jam code 1145 was indicated In this field case this jam code was not indicated with A3 size paper 1145 Jam Code can be displayed when the saddle small sensor PS103 is not turned off within a specified duration of feeding after the saddle inlet sensor has been turned off m Cause Since the timing belt A slipped off the 23T pulley B that drives the shaft of shaft roller the shaft roller failed to rotate Reference The reason why this jam code does not appear with
18. can be used with the other models that equip the CL2 controller Configuration parts RB SRAM board 2 types of metal plates for equipping and 3 screws The metal plates for equipping need to be assembled together before equipping Trouble Shooting Information for C7000VP series vs imagePRESS Canon 8 4 Points to note when collecting Sublog Very detailed logs are collected as Sublog so if the time passes after the failure occurrence you lose track of the failure log Regardless of the RB SRAM UNIT equipment the log needs to be collected right after the failure occurrence 8 5 When RB SRAM UNIT Is Not Equipped Even when RB SRAM UNIT is not equipped BW3 CL2 controller equipped models can secure the 2MB memory capacity in DRAM and collect the Sublog of approx 30 000 lines in text If the Sublog is collected right after the failure occurrence with the good timing very useful Sublog can be collected 8 6 How to Collect Sublog 8 6 1 Overview of Sublog collection procedures Collect the Sublog with the following procedures The details are described later As for iPRC7000VP and following products multiple Sublog files can be collected by the auto collection 1 Equip the RB SRAM UNIT on the controller PCB of iPRC7000VP Even this unit is not equipped 2MB logs can be collected using DRAM 2 3 4 5 Make a failure Write the Sublog data stored on SRAM or DRAM to the device s HDD as a file Collect the Sublo
19. high voltage contact The cable is connected behind the contact So it s impossible to remove it completely Step2 Remove the 3 screws and remove the gear unit together with the support plate Be careful not to drop the spring At this time Knock the hook of spring This will prevent the spring from dropping ie ie AN j Knocking the hook of spring in Step 1 will eliminate the concern of spring dropping Trouble Shooting Information for C7000VP series P imagePRESS 2010 09 17 Canon Step3 Remove the part shown above with the spring and then replace the gears 2 10 Although Tray A is designated as delivery outlet paper is delivered to Tray B E Description If enabling High Volume Stack Mode at Additional Functions Additional Functions gt Common settings gt High Volume Stack Mode Tray B will be fixed as the delivery outlet For this reason paper will be forcibly delivered to Tray B even though Tray A is designated as the delivery outlet on the control panel m Field Remedy Disable High Volume Stack Mode at Additional Functions This allows free setting on the control panel for the delivery outlet 2 11 The red warning light blinks and print operation is not accepted gt New item The red warning light may blink and print operation not be accepted even when the UI does not show the state of door open This state is generated when the front cover is closed with incorrec
20. identify the cause of the symptom instill 0 14ml of SILICON OIL S400 into the corresponding end of the fixing belt assembly with a dropper 2 Output a few halftone images and check to see if the symptom was improved 3 Ifthe symptom was not improved repeat Step 1 and 2 to increase the amount of SILICON OIL up to 0 6 ml in increments of 0 1 ml 4 Ifthe symptom was improved suspect depletion of SILICON OIL and go to Step 5 If the symptom was not improved replace the fixing belt with a new one 5 Detach the fixing belt from the fixing belt assembly found in the first fixing assembly and then wipe SILICON OIL S400 off the oil roller inlet roller pad cover and inner surface of fixing belt with lint free paper moistened with alcohol 6 Place one sheet of A4 size paper in the landscape orientation and cut it about one eighth in width then fold the cut piece of paper in three After that draw in 0 8ml of SILICON OIL S400 with a dropper A B A f e in l ia ihe Sni a i Aai anii V o la 7 1 Drop the measured SILICON OIL S400 on the area B of the pad cover and then spread it over with the folded piece of paper At this time be sure not to apply the oil to the emboss areas A i e 30mm away from respective ends of the cover 8 Rub the folded piece of paper against the emboss areas A so as to transfer the remaining oil there and form a barely seen layer of oil 2 Rub the folded piece of paper against th
21. images after fixing increases Images with a large amount of toner deposit tend to be glossy The difference in gloss on the images tends to be obvious according to the difference in times of cooling and solidification of wax components that have been melted after fixing m Field Remedy Decrease the control temperature of the primary fixing in user mode Set 1 or 2 in Additional Functions gt System Settings gt Paper Type Management Settings gt Gloss Adjustment ome r WH imagerress Canon 3 26 Uneven gloss on image unevenness at the center in vertical direction gt New item Image E Description When printing images with a large amount of toner deposit glossy band images may occur due to unevenness in cooling in the longitudinal direction at the feeder assembly after fixing glossy at the center It tends to occur especially with thin paper thin coated paper E Cause In printing images with a large amount of toner deposit e g solid image the amount of wax precipitated at the images after fixing increases Images with a large amount of toner deposit tend to be glossy The difference in gloss on the images tends to be obvious according to the difference in times of cooling and solidification of wax components that have been melted after fixing E Field Remedy Decrease the control temperature of the primary fixing in user mode Set 1 or 2 in Additional Functions gt System Settings gt Paper Type
22. limited so if the logs to be stored exceed the limit the old information is overwritten Therefore when a failure occurs execute the following procedures to copy the data on the HDD as soon as possible Even the data is copied a few days later the old information is likely overwritten Implement the following procedures right after the failure occurrence Press the Counter button for 10 seconds at least Press the 1 key Press the 2 key Press the 3 key At this point UI is locked A beep sounds and the binary data in the memory is converted to the text base data Then the encrypted Sublogxx bin starts to be generated xx number between 01 to 10 6 Automatically a file is generated in the specific HDD area After approx 60 seconds you hear two beep sounds 7 Press the Set key several times At this point the screen does not change It is locked 8 Wait until the screen changes When it changes copying the data to HDD is completed Cee S Maximum 10 items from sublog01 bin to sublog10 bin can be stored Note In the future version upgrade a beep which is heard when data is collected and copying the data is completed will be added This is not supported in System v10 15 4 Collecting the Sublog file which was generated in the HDD The logs stored in the HDD can be collected using the following methods You cannot collect the data unless you activate the device by pressing 2 8 keys downlo
23. of the development cylinder accelerates and the area with high density will become narrower Conversely when changing to minus side the area will become wider In the event that the symptom is identified as sleeve ghost make the service mode setting change below m Field Remedy 1 Check toner density in the developing assembly and ATR patch value Toner density in the developing assembly Service mode Level 1 COPIER gt DISPLAY gt DENS gt DENS Y M C K ATR patch value Service mode Level 2 COPIER gt DISPLAY gt DENS gt DENS S Y M C K 2 perending on the value of DENS Y M C K change the setting below If toner density in the developing assembly displays 1 or higher change the setting in service mode Level2 gt COPIER gt ADJUST gt DENS gt HLMT PTY M C K If it shows 4 at this point change it to 9 If it shows 9 at this point change it to 10 If toner density in the developing assembly displays lower than 1 change the setting in service mode Level2 gt COPIER gt ADJUST gt DENS gt P TG Y M C K Input a value adding 10 to current value oO cone the following operations Clean around the developing assembly and wipe the surface of ATR patch sensor with alcohol Additional Functions gt wire cleaning Perform 100 prints for PG10 A3 Additional Functions gt wire cleaning Auto gradation adjustment Thimagerress tee F d Canon 3 20 Streaks due to uneven gloss on the coated paper
24. pick up air flow is not optimized in Media Settings The following is the method of optimizing the pick up air flow How to adjust the pick up air flow Step 1 Turn off the power of the machine Step 2 Pull out the deck remove the 4 screws and detach the internal cover Inner cover Trouble Shooting Information for C7000VP series 44 ima ePRESS Pagegs nat m 9 Page 38 Canon Step 3 Detach the front cover of the deck step 4 Detach the cable cover at the right side of the deck Cable cover Trouble Shooting Information for C7000VP series P imagePRESS Canon Step 5 Open the wire saddle edge saddle 4 locations eee Edge saddle al Wire saddle Step 6 Extend the cable having been tied and close the wire saddle Connector Note Be careful not to make the cable be in contact with the edge of the plate etc and broken Qn this occasion do not disconnect the connector If disconnecting it with the power on forced shutdown is necessary Trouble Shooting Information for C7000VP series Pyimagerress 2010 09 17 Canon step 7 Release the wire saddle for securing the cable in the front cover of the deck locations indicated in red circles step 8 After making the state shown in the photo below set papers on the deck and close the deck Note On this occasion do not disconnect the connector If disconnecting it with the power on forced shutdo
25. replacement of the pressure roller part B gt 3 Remove the screw and replace the roller FC5 9276 Remove the screw that secures the lift up cam If the screw is deformed replace it with a new one lt Replacing the screw to secure the lift up cam gt With the ITB released the lift up cam is in the state shown in the photo 1 and the screw that secures the lift up cam cannot be checked Implement the following operation to change the position of the lift up cam as shown in the photo 2 While pushing the shaft in the direction of the arrow turn the ITB pressure lever in the pressuring direction counterclockwise After the check turn the ITB pressure lever in the direction of pressure release clockwise while pushing the shaft in the direction of the arrow Without this operation the ITB upper frame cannot be installed to the machine M4x8 TP screw Screw that secures the lift up cam Trouble Shooting Information for C7000VP series Rev 2 0 qh ima JePRESS ee 9 Canon ITB Adjusting Pin Adjustment Flow ITB adjusting pin adjustment flow Check loosening of the rear nut of the ITB With the screw of the adjusting pin assembly pressure lever shaft left side plate loosened pressure the ITB F there is abnormality Displace the position of the a f adjusting pin plate to find See the scale of the adjusting pin plate Determine the distance the position at which Li between the rear pla
26. sub scanning E Description There are some reported instances from the field where uneven gloss looked like streaks due to scratches on the lower external heating roller of the secondary fixing assembly scratches on the roller are found on the portion coming in contact with the thermistor This illustration is a sample image The streaks look like void but are uneven glosses on the actual image b Thermistor surface in contact with the roller m Field Remedy 1 When streaks appear lower gloss as compared with other area The external heating roller FC7 0932 may reach the end of life Check the part life m Field Remedy 2 When streaks appear higher gloss as compared with other area The amount of wax applied to the external heating roller may be too much Solution 1 Perform the setting change to increase the frequency of the refresh roller operation Refer to 5 1 Description on fixing roller refresh operation and its execution timing As a negative effect the roller life will be shortened Also depending on the setting the productivity will be degraded because the intervals between sheets become longer Solution 2 Adjust the gloss of a custom paper type so that lower the overall gloss becomes less noticeable the streaks become Refer to Adjusting the Gloss of a Custom Paper Type in 6 1 Adjustments under Registering Editing Custom Paper Types Trouble Shooting Information for C7000VP series gt imagePRESS
27. the pressure belt failed to track the edge of the belt E007 0001 can be displayed when the pressure belt of the first fixing assembly has been displaced completely E Cause Since the tracking detection adjusting plate B that contacts the pressure belt A was disposed at a slightly higher position the tracking detection arm C contacted the separation roller D and thus failed to track the belt edge This caused the sensor flag to block off the light from the primary fixing pressure belt position sensors E PS301 and PS302 simultaneously causing the error code ea c To deal with this the accuracy of position adjustment of the tracking detection arm adjustment plate was improved from the machines navngi uE e o owg serial numbers Model l Starting Serial Numk C6000 120V C6000VP 120V C7000VP 230V EU C6000 230V EU C6000VP 230V EU m Field Remedy When the same symptom occurs with a machine having a serial number earlier than the above adjust the position of the tracking detection arm adjusting plate in reference to Appendix 1 Tracking Detection Arm Adjusting Plate Adjustment Procedure Note The screw securing the tracking detection arm adjusting plate is fixed with a red bonding material and generally is not removed When the adjustment is finished be sure to fix it with a bonding material Trouble Shooting Information for C7000VP series p imagePRESS d Canon 1 3 E012 10
28. the scale 0 Adjustment to positive side Trouble Shooting Information for C7000VP series Page 41 Rev 2 0 2010 09 17 Leading edge of image In the case of L gt L3 adjust the adjusting plate to a positive value In the case of L lt L3 adjust the adjusting plate to a megative value Adjust the amount of one scale for each 0 2 mm of the differance between L and L3 Adjust the distanca L1 according to the adjustment of the adjusting plata One scale represents 0 3 mm When the scale is adjusted to a positive value add a positive value to the current L1 When adjusted to a negative value add a negative value to the current L1 ay imagePRESS Canon 1 28 E842 0211 gt New item E Cause The ball bearing pressed into the gear of the pressure roller drive assembly is broken the ball of the ball bearing comes off and gets into the engaged gears the drive is not transmitted and E842 0211 occurs m Field Remedy If the gear FU6 0469 000 53T gear FU6 0470 000 with the broken bearing fitted is damaged replace the gear As a permanent measure the design will be changed to increase the strength of the bearing FU6 0469 000 FU6 0470 000 5 imagePRESS P ana AD w NANO i y rage 44L L Canon 1 29 E750 2012 at installation gt New item E Description E 750 2012 has occurred at installation m Cause Mistake in connecting the relay dr
29. 1 1 If the symptom still occurs replace the DC controller PCB 1 1 with a new one FM2 7685 DC Controller PCB 1 1 Assembly er Fiat W imagerress Canon 3 6 Color displacement in main scanning direction E Description There are some reported instances from the field where cyan color displacement occurred in the main scanning direction When the same symptom occurs go through the field remedy below m Cause Since J1131 connectors which extend from respective DC controller PCBs 1 through 3 to the laser unit had poor contact the cyan laser beam was not output properly m Field Remedy 1 Refit all J1131 connectors on the DC controller PCB 1 3 2 Refit J3553C on the laser driver sub PCB UN173 Reference For other colors refer to the matrix below DC controller PCB Laser driver sub PCB J1111 J3553y J3553y 0 J1121 J3553M J1141 J3553Bk W imagePRESS mo F di Canon 3 7 Uneven density due to toner coating failure of sleeve E Description There is an inspection case where an original with a low image ratio was printed in high volume uneven density occurred in the sub scanning direction at high density areas of output images In this case A4R size originals were used f A C A m Cause Printing an original with a low image ratio caused a downturn in consumption of toner inside the developing assembly causing toner clump C between the developing sleeve D and the blade B
30. 80 m Cause There are some reported instances from the field where E012 0180 occurred because the primary transfer roller was omitted to pressurize at the time of installation This caused insufficient tension to be applied to the ITB belt and a rotational failure of the belt 1 4 E014 0100 E Description There are some cases where E014 0100 occurred because the transmission shaft which is used in the transmission drive unit in the first fixing assembly lower was chipped E014 0100 indicates an error of the fixing drive motor M300 in the first fixing assembly Timing Belt A Belt Tension Roller a yo She a Transmission Shaft ce oS ee Ure 20T Pulley ge P S300 a i s a 45103 we i F Ball Bearing ee ee e Eo DOO amp Pea Ee A ISTO A ge z T eyo F FIRST FIXING ASSEMBLY LOWER Extracts from Parts Catalog FIGURE 816 Transmission Shaft FC6 0361 m Field Remedy When a similar symptom occurs inspect the shaft and replace it with a new one if chipping is confirmed Note Do NOT loosen 2 screws which fix the transmission drive unit red circle in the picture because the shaft and the gears can be replaced without removing the screws Be aware of red marking on them FC6 0361 000 Separation Drive Shaft FC6 0314 000 Belt Tension Roller FUS 3197 000 20T Pulley XF2 1305 280 Timing Belt XG9 0286 000 Ball Bearing FU6 0343 000 19T Gear Trouble Shooting Information for C7000VP serie
31. A3 size paper is that the paper can separate under its own weight with no help of the shaft roller In order to prevent the timing belt from slipping off the 23T pulley the shaft of roller shaft E was extended so that the pulley guide C can be attached outside the 23T pulley The pulley guide is fixed with a resin ring E When the same symptom occurs perform the following field remedy m Field Remedy 1 Check to see if the timing belt has slipped off the 23T pulley 2 Ifthe belt has slipped off replace the shaft of shaft roller Reference For the replacement procedure refer to Removing the Shaft Roller in the Service Manual 3 Fit the pulley guide outside the 23T pulley guide and fix it with an E ring resin type FU6 2931 Estrangement Roller Shaft FA4 1159 Retaining Ring resin type FC6 6361 Pulley Guide Jy imagePRESS i 2010 09 17 Canon 4 4 0114 JAM E Description When using thin paper like 64g NPI high grade 0114 and 0115 JAM occurred frequently with duplex print Thin paper does not have stiffness and fundamentally is a severe condition to this symptom m Field Remedy Change the setting to paper database Thin paper and monitor for improvement Clean the first fixing inlet guide with alcohol ren Fiat W imagerress Canon 4 5 Pick up failure multi feed how to adjust the pick up air flow gt New item E Description Pick up failure or multi feed may occur in some media if the
32. COUNTER gt DRBL 1 2TR ROLL COPIER gt COUNTER gt DRBL 1 2TR INRL COPIER gt COUNTER gt DRBL 1 2TRCL RL COPIER gt COUNTER gt DRBL 1 ITB CLNI COPIER gt COUNTER gt DRBL 1 ITB CLN2 Check the life COPIER gt COUNTER gt DRBL 1 S ATVIC Gheck the detected COPIER gt DISPLAY gt HV TR current value of ITB CLNI ITB WEB Check setting COPIER gt ADJUST gt HV TR Def 3 Image Check Flow Image check flow Only at occurrence of E194 0115 0315 error execute the following item in user mode Additional Functions Adjustment Cleaning gt Roller Cleaning Output YMCE solid image with 13x19 Pa CE Is there any white lines coating failure in the center or at both Developing failure SB cleaning etc Charging 145ram points from the center in relation to paper delivery direction f failure Charging assembly grid chaning or i a position of patch image formed replacement ete Wire cleaning Trouble Shooting Information for C7000VP series Jy imagePRESS 2010 09 17 Canon Sensor Check Flow Sensor check flow Cleaning Replace the sensor claaning Check soils at the inside of the lens of the sensor ITB Gloss Recovery Flow ITB gloss recovery flow Execute ITB GLS in service mode approx Grin COPIER gt Function gt HY TR gt ITB GLS Xi improves after three times approx 1 Emin At laast two times are necessary Execute INTR EX in service mode LEVEL 2 COPIER gt Funct
33. Canon KI imagePRESS Canon Table of Contents 4 Error fol Cnn 5 1 1 EOOO 01 02 a E T T A 5 1 2 E0O0O7 0001 SPE PEEP ECCT CEE RCE CECE EE EE ER EPO CER ERC E CERT EEE ERCP CETTE ER CET EC CECE EE CEE CCE ERE CURE TCEPEE TE CCTCET TREE CET EEE CEE aaa aaan 6 1 3 E01 2 1 080 E E E A A E E E E E E E E E E E T 7 1 4 E01 4 01 00 ETOT TEE ET T EE TE E T T E T E T E AT E E E 7 1 5 E010 Photosensitive drum cleaner motor lock A T T T 8 1 6 E01 8 EE E E E E E E E E E T E E E E E T E E E EE 9 1 7 E061 0181 AEAT EEE sine EAA E A EE AAS 11 1 8 E062 0300 e E E a 1 1 1 9 E065 0201 SPasedbeasteadaceGaredecaweetieeateeasneateadacedeeedateecdndeceteetdnsaeneadacedneedeaehendacedeeadessteeacncetneederesaendesweanaces 12 1 10 EO 7 0001 deWhee Waseda wewe vaca wna veda wane dene cewacewewevewedewnwevecenewedane seve dawews revewewewswecrnnedeneeenedienestecesewederers ence wewes 13 1 1 1 E078 0001 E a a suet ebemat cms tanabeatter bass wage 1 3 1 12 E202 0001 E AE A EE A TE ATE EE E E EEE EE E EE E T TE 14 1 1 3 E260 2000 E260 0002 E227 0001 eaaa aaa aana 1 5 1 14 E260 2004 Power Supply Error ITB Driver PCB right 13V sss 15 1 15 E512 8011 did E S E Starcleve scan Gardin T am die inrsinGarsineauluniesinia vacudscmae ade cisledieaudsuuGaciecieaudacvcneatacitmas ances 16 1 1 6 E514 8001 only at first power on in the morning E R A A T 18 1 1 7 E578 E E E E E E E E E E E E E E E T E E E E E E T 1 8 1 1 8 E590 8003 ECE ETE EEE ECE E CECE RCETECCET ER
34. E 3 Ifthere is any abnormality in other rollers than the roller A remove the ITB If the only idler roller that has a problem in rotation is the roller A it is possible to implement the following operation It is unnecessary to remove the ITB 4 Remove the sintered bushing at the rear side of the idler roller In the case of the roller A If removing the rear grounding spring the busing can be removed In the case of other rollers than the roller A If removing the retaining ring at the front side and the idler roller the sintered bushing can be removed See the photos below In the case of those other than A Retaining ring Sintered bushing there may be one location Grounding spring Trouble Shooting Information for C7000VP series J imagePRESS Page 90 2010 09 17 Canon 5 After cleaning the inner periphery of the sintered bushing apply grease Super Lube grease to the inner periphery The amount of grease to apply is approx a grain of rice Service part No of Super Lube grease FY9 6005 6 Assemble the parts in the reverse order of steps 1 to 4 Notes at assembly If grease attaches to the area that is in contact with the ITB remove it with alcohol Fit the cut off of the grounding spring to the projection of the sintered busing When securing the grounding spring with the screw tighten the screw while keeping the grounding spring from being twisted Project
35. E EERE EER EEE CET CECERCETECCETETERTEEE EER ERE LECCE CERTETECEITEPCECEETECPETECECEE TEC ERTS r rere 1 9 1 19 E747 051B SGU SSeS suse e ase MescileeuMsaG yaaa MeaeSee uw eaGeaaeaGSeeuwsaG hades a a a a eed swe 19 1 20 E750 0002 edu EEEE EE disci sla sie dnd EEE E EE E E A E E A E E E A E AE EEE E E E 20 1 21 E750 201 2 a E weve weds E E a wees wees a A E E E E E E E waee wees 20 1 22 E804 0001 sci aba ce ceed e rede vines tncetededtiecduncateeedenedbenestecadedededesenad age esdeeedadeetiecabecevndes ened sieeaieeetesecntecetaaaenaes 21 1 23 E805 0404 POPE ESET ET POPPE CERO TER TEEPE CET EEE EP ET ROP EE REPORTER TEEPE ETE ETRE ETOP TCE eC T ETE ETE RTE ERE P CCP LTTE TET ETT ener TE 23 1 24 E805 0701 iuueesaeevaueseusabuesbenasasevevecvuseewarensbevebceunGcsbasesGtelcuaeawatensbGcebcasbGuamacabetelcussewaGensGlieneasb ets uacawawes 24 1 25 E822 0903 a E E E T E E E E A E E E T E E T E E E E E E E E E 25 1 26 E020 E E E E E E a E E E E E E E T 26 1 27 E194 and Color Registration Failure EA A A a A A a came game cues a TT 31 1 28 E842 0211 gt New item E E E E T E E E E T 42 1 29 E750 2012 at installation gt New item E E E E T 43 1 30 E805 Y701 gt Additional contents a E T a aclu a a a T a satis 45 2 Operational Failure vvsssssssssssssessssssssssssssseesesesssesssssssssnnssssssesesssesessesssssssnnnssssssesnensnenee 47 21 Message prompting for toner supply E E E E 47 29 Message Check Punch waste tray wie E E EEE E E E E T 48 23 Cannot pri
36. EVEL In the case that the value of light volume adjustment of the regist sensor 1 i is increased compared with the previous by 30 l ae E E A ap A a Workflow 2 E194 005x E194 005X When detecting faulty data during ITE scratch detection Execute ITB GLS approx 6 mim Retry thea ITB scratch detacti mode paa Service mode LEVEL1 Service made LEVELI COPIER gt Function gt HV TR gt ITB GLS COPIER gt FUNCTION gt MISC P gt ITB DMPL ITB GLS is measures to remove incorrect detection judging soil on ITB surface as eorabch Retry the scratch detection mode Suspect the seneor if EIS4 0052 raaecurs or ITB gloss is not evidently lowered Please refer to the service manual ITB HP sensor when replacing the ITB Clean the ITB edge sensor following parts for which periodic ITB idle roller cleaning should be performed at each ITB edge scraper TM at the same time Trouble Shooting Information for C7000VP series imagePRESS Page 32 2010 09 17 Canon Workflow 3 Flow at Suggestion of Leading Edge Registration i Depending on how much it is displaced it might be just a major image displacement not resulting in M patch At suggestion of leading edge registration formed on the paper Leading edge To workflow 1 Execute ITB GLS in service mode approx min COPIER gt Function H TR gt ITB GLS It improves after three times approx 1Bmin At laast two tim
37. Gloss of a Custom Paper Type 1 Press Change next to lt Gloss Adjustment gt 2 Press or to adjust the gloss gt press OK The Gloss Adjustment mode enables you to adjust the gloss on printed image by adjusting the temperature of the fixing assembly Press to increase the gloss and press to decrease the gloss Depending on the paper type if you change the setting value the temperature of the fixing assembly may also be changed In addition the paper may pass through only the primary fixing assembly or both the primary and secondary fixing assemblies re Fiat MH imagerress Canon E Adjusting the Paper Detachment from the ITB of a Custom Paper Type 1 Press Change next to lt ITB Paper Detachment Adjust gt 2 Press or to adjust the paper detachment gt press OK This feature enables you to adjust the paper detachment from the ITB Intermediate Transfer Belt If you use thin paper under a condition where the temperature and humidity are low the adhesive force in the transfer belt may not be sufficiently low for the paper to detach from it smoothly In this case adjust the settings of the paper detachment from the ITB of custom paper type Case where adjustment in Case where adjustment in direction is recommended direction is recommended Image If the result is unsatisfactory even If toner smears appear on the edge of Failure after increasing the value high density areas Paper If th
38. M0 pow ALIHOIHd ADVWI o ey UY amo ARYSIIS powu ALIHOIHd J VNI 40 yey se wes y sowjy pow ALIHOIHd J VNI JO 32y uey 19y431H SSO D 7 1 Table indicating Fixing Temperature Shift In PRODUCTIVITY PRIORITY modes poyoddns jou elpajy nze1 dw 0O41 U0D nez p WN SA Joge uwuy 4 poessoqui 3 G7 304Z 318 rw rw BIG 5621 3904 308 319 pajoA0ay 93209 p pIS 0M 93209 popis ou Uleld TTTEYAN Jeqe uy 4 possoqui ELSEN 3 209 p pIS 0M 3 209 popis ou ulejd unjo A Jege ui 4 possoquij JELEN 3 209 p pIS OM 3 e09 popis ou ulejd unja A Jege wil4 PoloAdoy 37200 POpis oM a e00 popis ou Uleld aunzeu soepns USIOM siseg 49 8 40 XXx 49 U0 Sol quiesse UIXIf AABPUODSS pue 4319M siseg xe pes Ajjuenbei4 se jes s sso 40 WssQg s29 uj P949AO0O osje s WS8GQ 0g8 40 BIPEW ps eod uly USSQQ8 0 79S SI PUI aaddN 49M0 POWO 4319M Siseg xe pesn Ajjuenbei4 se jes s ussgQZ 8 SV9 uJ p3194A090 Osje s WS88Z 9O 40 eip w p 209 uly WSSQGZ 0 9S SI pwi aa ddN Z SPONO XX 489A UDG BOUIS pow ynezeq _TUSIOM Siseg xe pesn Ajjuenbei4 se jes SI UssggZ 0 Z SV9 uJ pow ALIHOIHNd ADVWI 40 784 Se e4nzes9dwW9 j017U09 Owes OU y POWO 43 9M Si
39. R PROFESSIONAL SERVICE REPORT CP PRINT contains the following information gt COLOR PROFESSIONAL SERVICE REPORT SERIAL NO system Name PASCL TY PASCAL paper settings COPIER gt OPTION gt BODY gt PASCL TY TEMP Temperature inside machine COPIER gt DISPLAY gt ANALOG gt TEMP HUM Humidity inside machine COPIER gt DISPLAY gt ANALOG gt HUM ABS HUM Absolute moisture content COPIER gt DISPLAY gt ANALOG gt ABS HUM CNT TYPE EFI controller type COPIER gt OPTION gt INT FACE gt CNT TYPE Total Counter indicated by pressing the counter key gt COPY SERVICE REPORT gt ENVIRONMENT LOG REPORT gt JAM ERR HISTORY REPORT CP PRINT may contain some information necessary for quality problem inspection When a problem occurs please collect CP PRINT in addition to a failed part an actual image sample and the information of the occurrence condition Thimagerress mee F d 8 1 What is Sublog Sublog is the unification log for failure analysis which each software module in the device collects the logs for debug When a failure occurs in the field and reproduction of the failure is too difficult due to the following conditions Sublog is collected at user site right after the failure occurrence By sending this Sublog to Design Dept the failure analysis becomes easier and the time to modify the failure can be reduced Examples which Sublog collection is effective With the following cases Sublog collection
40. a e A A TAII Siesta ATA Sig Ste winte iaiaTa a A A Sig Ste Gate Gis ate ges T 123 8 4 Points to note when collecting Sublog CREE RT VANA ECE ECE ECR ECECECEECECECRCECECECE ECE ECC ECECECETECECECEC ECE 124 85 When RB SRAM UNIT Is Not Equipped ETE ETE ERTL ETE TEETER REECE eee rere 124 8 6 How to Collect Sublog afar E E A A mnt gan T T T a a aiaials gratniaiw T a waiais gains waisisimainis waieis gains aieisias 124 8 7 Information Required at Log Collection EEIE EE EEE in e EE E EE min eliin n E EE E 127 8 8 Points to Note EERE E E E E a a E E E 127 8 9 Reference Information a A E A E A E A A E a a E a E E a E A T 1 28 W imagepresS es i 1 1 E000 0102 E Description since the fixing belt did not separate from the fixing roller during warm up rotation after power on the error code EQ00 0102 was indicated E000 0102 can be displayed when the fixing roller main thermistor detection temperature does not reach 10 deg C within 100 sec during warm up Note When E000 E001 E002 E003 E004 E013 E717 E719 has been indicated take the appropriate remedial action and turn the main power switch ON then execute the following service mode COPIER gt Function gt CLEAR gt ERR After this turn the main power switch OFF ON to clear the error code At this time be sure to switch on the pick up delivery option before the main power of this machine Otherwise this machine will fail to recognize the option m Cause since the roller fixin
41. ace the primary corona assembly with a new one 12 Replace the HV1 PCB with a new one FM3 4189 Primary Corona Assembly FM2 7705 Dev Primary H V PCB Assembly Thimagerress men f di Canon 1 10 E077 0001 E Description There are some reported instances from the field where during initial rotation after clearing a jam at the main station and closing the front cover the error code E0 7 0001 was displayed E0 77 0001 displays when engagement disengagement of the secondary transfer external roller cannot be completed within 5 sec E Cause Since the lever B E1 on the Registration Paper feeder assembly at the main station is not securely locked engagement disengagement of the secondary transfer external roller cannot be completed normally m Field Remedy 1 If the same error code appears when the front cover is closed after work check to see if the lever B E1 is shifted to the locking position if not shift it again If the lever is in the locking position go to Step2 Note If the lever is locked at the wrong position the lower portion of the cover may not be fitted completely although the upper portion does so After the front cover is closed be sure to make sure that both upper and lower portions fit completely to the main body 13 Refit the connector of the secondary transfer pressure release motor M184 14 If the symptom still occurs replace the secondary transfer pressure release motor with a ne
42. ad mode from the safe mode a Insert the USB memory and start by pressing 2 8 keys and collect the data from the menu In this case the USB memory is used to collect the data 1 Prepare the USB memory that can be used for iR upgrade already registered Unless the memory was already registered USB menu cannot be displayed Insert the USB memory to the device Start the device by pressing 2 8 keys Start using the download mode Same as the version upgrade with the safe mode When Download Menu USB is displayed select 5 Back up Select 0 OK Select 1 sublog Select 0 OK and wait for a while w N Epe Sublogxx bin OK is displayed With the foregoing procedures the Sublogxx bin file is saved in the USB memory b Collect the data using SST from the download mode of the safe mode Start using 2 8 keys only In this case SST is used to collect the data 1 Prepare the PC which SST v3 34 is installed Connect with the device on the network 2 Start the device by pressing 2 8 keys Start using the download mode Same as the version upgrade with the safe mode 3 Start the SST 4 Select CONNECT gt iPRC7OOOVP 5 Select Single Phimagerress mew F d Canon select START button Select Upload Data button Sublog data stored in the list on the right side is displayed Select SublogXX bin which you want to download an
43. age will be shifted to the direction of paper feeding by pixels you have input The image will be shifted to the opposite direction of paper feeding by pixels you have input Note The value you have input will be cleared every time when you open the window above 1 pixel 0 042mm hooting Information for C7000VP series 5 imagePRESS 2010 09 17 Canon 2 Left Edge Alignment Adjustment 1 Press Left Edge Alignment Adjustment 2 Input the value on the test print by pressing or then press OK amp Left Edge Aligemoct Adjestment location of the Loft Beek brer aaaea sra valld aa ina eS 2 gt Sided prints ett Onentatan The image will be shifted leftwards in tne direction of paper feeding by pixels you have input The image will be shifted rightwards in the direction of paper feeding by pixels you have input Note The value you have input will be cleared every time when you open the window above Trouble Shooting Information for C7000VP series imagePRESS 2010 09 17 Canon 3 Fine Adjusting the Zoom Ratio of the Image Depending on the paper type the heat generated by the fixing assembly may cause the paper to expand or shrink slightly In this case images may also be enlarged or reduced accordingly Note If you extensively enlarge or reduce the image in the direction that is perpendicular to the feeding direction copying or printing speed may slow down 1
44. agerress mem i Canon Appendix 1 Tracking Detection Arm Adjusting Plate Adjustment Procedure 1 Slide out the first fixing assembly 2 Remove the 2 screws 1 and then detach the harness guide cover 2 3 Remove the 2 screws 3 and open the wire cramps then release the code guide R 4 Remove the 2 screws 3 and open the wire cramps then release the code guide R 4 4 Draw mark off lines 7 along the top edge of the pad pressure plate R 6 so that you can know the original position of the tracking detection arm adjusting plate 5 later 6 5 Trouble Shooting Information for C7000VP series vs imagePRESS Canon 5 Inthe same manner as the above draw a mark off line 10 along the bottom edge of the pad pressure plate R 9 so that you can know the original position of the tracking detection arm adjusting plate 8 later 6 In order to identify the cause of the error code loosen the screw 11 that is fixed with a bonding material and move the tracking detection arm adjusting plate 12 to the position 0 5mm above the mark off line 13 made in Step 5 then tighten the screw 11 again 11 13 7 Move the fan shaped sensor flag 14 to swing the tracking detection arm 15 and check to see if the arm comes in contact with the separation roller 16 if so go to Step 8 Trouble Shooting Information for C7000VP series Jy imagePRESS 2010 09 17 Canon 8 Loosen the screw
45. awer connectors 1 and 2 at the lower side of the back of the sub station 1 Drawer connector upper purple 2 Drawer connector lower yellow A Correct B Incorrect E Remedy If the above symptom occurs check whether the relay drawer connector has been correctly connected at the lower side of the sub station If it is incorrectly connected connect it correctly Trouble Shooting Information for C7000VP series vs imagePRESS Canon E Notes at operation Service precaution At installation or transfer do not implement the operation with the drawer connector only but on the drawer connector mount to prevent incorrect connection of the relay drawer connector P 2 3 Relay drawer connector mount 4 Screws 4 pcs E Reference information When replacing the primary secondary fixing intermediate unit there are parts to be transferred from the old unit to the new unit If the 2 shorting connectors 5 for identifying the region among them are not mistakenly connected E750 2012 error occurs similarly te axe a Seni Mik P 3 5 Shorting connector for identifying the region E Technical Publication TPO9Q 132 Trouble Shooting Information for C7000VP series Jy imagePRESS 2010 09 17 Canon 1 30 E805 Y701 gt Additional contents E Cause When attaching detaching the fixing belt the primary fixing separation fan cable 1 slides stress is applied to the relay connector 2 and the cab
46. ble P kit for deformation or disconnection if there is a problem replace the drawer connector with a new one FM2 2079 P Kit Drawer Assembly FM3 4189 Primary Corona Assembly FM2 9295 Potential Measuring Assembly FM2 4887 Scanner Assembly 1 8 E062 0300 There are some reported instances from the field where E062 0300 occurred because of a not securely fitted connector of the Process Unit Driver PCB ren Fiat W imagerress Canon 1 9 E065 0201 E Description Since the magenta drum reached the end of life the primary corona high voltage leakage occurred at an end portion of the drum consequently causing either the error code E065 0201 or blurred band like image at random in the main scanning direction E065 0x01 can be displayed when the primary corona high voltage leakage has been detected for 300msec 100msc x 3 times continuously 200msec after output of the primary corona high voltage starts Y 1 M 2 C 3 and Bk 4 m Field Remedy 1 In service mode gt COPIER gt Counter gt DRBL 1 gt PT DR M check the counter reading if it is in the order of 580000 or higher replace the magenta drum with a new one Bk PT DRM Y PT DR Y C PT DR C If the symptom still occurs go through the following steps 9 Turn the main power switch OFF ON 10 Refit all the connectors of the primary corona assembly and UN137 through UN140 connectors of the HV1 PCB Make sure of no uplift connectors 11 Repl
47. ck the life of transfer parts Adjustment of light volume of sensor lt INTR EX gt Keep the light volume of the sensor 21 Sensor check flaw Check Table of light volume using the Execute ITB GLS approx value of light volume after executing wel E min Irnplernent each flaw INTR EX 3407XX alarm gt history check 2 T Tt improves after three again according to times I the table of light Execute at least two times volume Color dient Adjustment of the light volume of the check flow sensor lt INTR EX gt 24 Sf AINR OFF in service moda is sat te 1 at occurrence of E194 0115 0315 return it to 0 and turn the power of the machine OFF and ON 2 1 lt Display of light volume gt eo Sst tes P a a S a e a a a Check Table of light volume using the value of light volume after executing INTR EX I i i i COPIER gt DISPLAY gt DENS gt P B 5 Y light volume of the front regist semsor i COPIER gt DISPLAY gt DENS gt P 8 S M light volume of the rear regist sensor Service mode LEVEL1 I fi I COPIER gt DISPLAY gt DENS gt P 8 5 C light volume of the center regist sensor COPIER Function gt HY TR ITB GLS COPIER gt DISPLAY gt DENS gt P B S K light volume of the leading edge regist sensor 2 25 ee pagerank ad eee hn hcg nay ppp goog ey pn da la ada 4 a lt INTRN EX gt Forced warm up rotation mode 1 RC 3407XX alarm gt i Service mode L
48. crew hole play then tighten the screw to fix the box so that the flag 2 can be detected by the punch chip case sensor PS40 3 FC6 6337 Punch Dust Box Upper 5 imagePRESS Canon 2 3 Cannot print in spite of Printing indication E Description When a print job was submitted from a computer printing was displayed on the control panel of the host machine and each drive assembly started rotation however pickup and printing failed m Cause 1 The temperature of pressure roller exceeded the standard due to the installation failure of the pressure roller As a specification printing operation cannot proceed if the pressure roller exceeds the specified temperature m Field remedy 1 1 Check the displayed temperature in Service mode gt COPIER gt Display gt ANALOG gt FIX2 LC FIX2 LE Normal temperature is around 90 deg C 2 If the displayed temperature exceeds the 90 deg C and reaches 140 deg C or higher check the installation status of the pressure roller In the actual example it displayed 143 deg C 3 If there is a installation failure found such as the pressure roller comes off from the shaft support etc reinstall it If the insulating bush etc on both sides is broken replace the insulating bush m Cause 2 If Bit SW in service mode for the paper delivery accessories is set to ON the machine may fail to print m Field Remedy 2 Confirm Bit SW in service mode for the paper delivery accesso
49. curs replace the fan FM358 the fixing duplex feed PCB the DC controller PCB 1 2 with new ones in this order FK2 3100 FAN FM2 7700 Fixing Duplex Feed PCB Assembly FM2 7686 DC Controller PCB 1 2 Assembly eee Fiat W imagerress Canon 1 26 E020 E E020 0x81 Error Description Lower limit error in light intensity on drum base reflecting light intensity from the drum surface COPIER gt Display gt DENS gt P B P Y M C K is less than 150 Cause of occurrence Highly possible Soil on the ATR sensor 1 Cause of occurrence Low possible Faulty pressure for developing assembly Broken wire of ATR sensor Damaged ATR sensor Malfunction of ATR patch detection shutter E E020 0x82 Error Description Lower limit error in current passed to the sensor while the patch sensor LED is Off COPIER gt Display gt DENS gt P D P Y M C K is 30 or less Cause of occurrence Highly possible Broken wire of ATR sensor Damaged ATR sensor E E020 0x84 Error Description Fault at sampling drum base A difference between the values in service mode gt COPIER gt Display gt DENS gt P B P Y M C K and P D P Y M C K is 30 or less Cause of occurrence Highly possible Soil on the ATR sensor 1 Cause of occurrence Low possible Faulty pressure for developing assembly Broken wire of ATR sensor Damaged ATR sensor Malfunction of ATR patch detection shutter E E020 0x85 Error Description Fault at sampling 1 in patch image
50. cute color displacement correction in service dizplacernent NG mode COPIER gt FUNCTION gt MISC P gt AT IMG After that output POJI and check color displacement Execute color displacement correction im ae 7 I service moda Please refer to the service manual when replacing the ITB Clean the COPIER gt FUNCTION gt MISC P gt AT IMG X following parts for which periodic After that output PG31 and check color cleaning should be performed at each displacement 1M at the same time ITE edge sensor ITE idle rollar ITE edge scraper END Flow of Laser Units Laser units operation flow Turning the power OFF and OH Execute color diaplacement correction in service moda COPIER gt FUNCTION gt MISC P gt AT IMG X OK displayed and no error Message Execute color displacernment three times in service mode To ITB goss recovery flow COPIER gt FUNCTION gt MISC P gt AUTO IMG Output POJI and check color displacement Reelace the laser scanner unit Deon or the lens motor cable might have an issue i m k Please refer to the service manual when replacing the laser scanner umit Trouble Shooting Information for C7000VP series imagePRESS Page 36 2010 09 17 Canon Pressure Check Flow Pressure check flow With the ITE assembly pressured check push on of the ITB assembly against the registration detection unit TB pressure roller Te ITB adjusti
51. d select Start button XX automatically generated from 01 to 10 9 Select Save and OK buttons At this time you can write in Memo Go SE With the foregoing procedures the ServData folder is automatically generated on the PC drive In this folder both Sublogxx bin upd and Sublogxx bin upd txt files are stored Example C ServData iPC 7 000V xxxxxxxx device serial number Sublog01 bin upd 8 7 Information Required at Log Collection Is it too difficult to analyze only using the Sublog so the following information needs to be provided with the Sublog P Print in Service mode information of firmware version various settings values etc Details of operation procedures step by step until the failure occurs 8 8 Points to Note Points to note when operating in the field are described below 8 8 1 Encryption of files Sublog information includes various information necessary for analysis so the files are encrypted For this reason any persons other than Design Dept cannot read the contents Please explain this condition to the users and inform that their log information is not disclosed to anybody except the responsible departments 8 8 2 Setting methods to collect Sublog automatically If you set the following service mode setting from Service mode Level2 Sublog can be automatically stored at various events occurrence During this auto collection the screen is locked so please explain t
52. d speed of the skew correction roller to push the paper as shown below press Skew Correction Roller Note This feature will affect the paper feeding performance Changing the value extensively may Cause a paper jam So start with a low value and change it gradually Thimagerress men iir Canon E Adjusting the Secondary Transfer Voltage of a Custom Paper Type 1 Press Change next to lt Secondary Transfer Voltage gt 2 Press or under lt Front Side gt or lt Back Side gt to adjust the voltage gt press OK The secondary transfer voltage is applied when toner is transferred to paper When lighter image or image blurring occurs on custom paper as compared with standard paper adjust the voltage according to the table below emer lemme is recommended is recommended Weight Image Density in high density areas is normal Density level in both high and failure but tiny white spots may appear in the low density areas is low low density areas White spots appear on the high density Uneven glossy areas may occur in the areas high density images Paper surface is rough such as Outlines in high density images may embossed paper and white spots may blur appear on the concave side Note Changing this setting may affect the settings in ITB Image Clear Adjustment ITB Paper Detachment Adjust and Tail End White Patch Correct Readjust these settings if necessary E Adjusting the
53. d the developing drive unit out of gears As a result when the machine is activated a noise is generated due to inadequate gear engagement Subsequently if the gears break neither developing cylinder nor developing screw rotates resulting in the occurrence of E020 s m gt l rh 3 oa moe Figures above show the location where developing assembly engages with developing rail unit 1 and 4 To locate developing assembly 2 Developing screw rotation gear 3 Developing cylinder rotation gear Trouble Shooting Information for C7000VP series vs imagePRESS Canon E Measure 1 The bearing location of developing drive shaft has been shifted 1 0mm towards to the side of developing assembly in order to ensure proper engagement When this issue occurs in the field replace the developing drive shaft FM2 2107 with a new one If the gear FU6 0368 that engages with the developing drive unit is cracked replace the gear as well How to distinguish old and new Developing Drive Shaft FM2 2107 P Kit side Bearing Bearing Distance from bearing to shaft leading edge New 7 2mm Old 8 2mm If the symptom still recurs even with this measure proceed to Measure 2 to replace the developing drive unit Trouble Shooting Information for C7000VP series Jy imagePRESS Pagosa inat m g ae Canon E Factory Measure 2 The plate of developing motor mount has been cut by approximately 1mm This inc
54. delivery roller 3 1 Cleaning method Alcohol solution lint free paper EEEE ae ee BN SS ENTS ENAS ENAS fig slo NG BE tc Hh Eee y 2 How to access each part a Open the front cover of the sub station b Raise the lever C A1 1 and open the C A1 guide i l Trouble Shooting Information for C7000VP series J imasepress 2010 09 17 Canon c Clean the tandem guide 1 and the tandem feed roller 2 d After pulling out the secondary fixing assembly open the internal delivery unit e Detach the guide cover 1 by unfastening 2 screws i 2 i 2 SEAN y Ry BOD init my aa i p BO eri f Clean the internal delivery roller 1 i Image sample Trc e Shooting Information for C7000VP series 5 imagePRESS NAANA JAQA 7 LGU UJ I LUIJ IVIVUGI Ti Canon 3 13 White spots appear at 68mm intervals E Description Because of a soiling on the secondary transfer internal roller white spots appeared at 68mm intervals When the same symptom occurs perform the following field remedy E Cause A metal powder soiling existed on the surface of the secondary transfer internal roller m Field Remedy 1 Taking care not to cause damage to the ITB belt detach the secondary transfer internal roller unit A and then clean the secondary transfer internal roller B with lint free paper moistened with alcohol 3 Return the detached secondary transfer internal roller uni
55. e emboss areas A so as to transfer the remaining oil there and form a barely seen layer of oil 5 imagePRESS Canon 3 Fit the fixing belt to the fixing belt assembly 4 Mount the resultant fixing belt assembly to the first fixing assembly 5 Feed 100 sheets of A4 size paper to check to make sure that the applied oil does not leak out of each end of the fixing belt 6 Ifthe applied oil should leak out wipe it off from the surface of fixing belt and the fixing roller with lint free paper moistened with alcohol FY9 1030 Dropper FG5 3918 Oil S400 FL2 6530 Fixing Belt FL2 5453 Oil Roller FC6 1254 Inlet Roller FL2 6259 Pad Cover FL2 6945 Fixing Roller Trouble Shooting Information for C7000VP series vs imagePRESS Canon 3 3 Soiled back side due to toner at secondary transfer external roller E Description The following two controls have been added in order to improve toner cleaning performance for the secondary transfer external roller 1 Shorten the amount of time to bias the secondary transfer external roller 2 In order to clean the roller add a cleaning sequence in which a black band patch is formed during post rotation and toner is applied to the secondary transfer external roller on the condition that the following two requirements are met Each counters for the secondary transfer external roller and the secondary transfer cleaning brush roller is 5000 prints or less in case of LTR paper One job is
56. e result is unsatisfactory even If a paper jam occurs immediately feeding after increasing the value after the paper passes through the transfer unit Note If the condition is not improved even after you have adjusted the value in both and directions adjust the Secondary Transfer Voltage value The condition may be improved by adjusting the Secondary Transfer Voltage value in the direction Phimagerress rene F air Canon E Adjusting the Image Clear Level of the ITB of a Custom Paper Type 1 Press Change next to lt ITB Image Clear Adjustment gt 2 Press or to adjust the image clear level gt press OK This feature enables you to change the custom paper type setting of image clear level of the ITB When automatic cleaning is not sufficient to remove the toner residue on the transfer belt toner residue may transfer to the paper and this could adversely affect the quality of the image In this case increase the value gradually and in case of no improvement decrease the value gradually Note If the condition is not improved even after you have adjusted the value in both and directions adjust the Secondary Transfer Voltage value The condition may be improved by adjusting the Secondary Transfer Voltage value in the direction Changing the value extensively may affect the output quality So adjust while checking the output image E Adjusting the Saddle Stitch Position of a Custom Paper
57. ed when the feed belt HP sensor does not go ON or OFF within 5 sec after the feed belt shift motor operation starts Knurling error m Cause This machine stapled more than the specified number of sheets at a time m Field Remedy Before making copies check paper type and the number of sheets to be stapled at a time Reference The following describes the specifications for stapling Weight of paper of sheets applicable Small size Large size 64g to 80g 100sh 50sh Over 80g to 81 4g 80sh 50sh Over 81 4g to 105g 60sh 30sh Over 105g to 200g 20sh 10sh Over 200g to 300g Cover and back cover only Note Thickness of stack has to be less than 11mm for small size and less than 5 5mm for large size Length of paper in feeding direction has to be as follows For large size 216 1mm to 482 7mm e g 13x19 12x18 SRA3 A3 B4 A4R BSR LDR LGL LTRR EXER For small size shorter then 216mm e g A4 B5 ASR LTR EXE STMTR Shooting Information for C7000VP series J imagePRESS 2010 09 17 Canon 1 18 E590 8003 E Description The punch motor brake control varies depending on the type of connected punch unit If the dipswitch setting does not match the punch unit connected the error code E590 8003 appears E590 8003 can be displayed when a punch motor brake error occurs m Field Remedy 1 Check the type of connected punch unit 2 If the connected punch unit is Punch Unit V1 t
58. er change in the media they use should be proposed As for the machine change the setting in the following service mode user mode to prevent carrier from being attached to images as far as possible LEVEL 2 COPIER gt OPTION gt BODY gt ADJ VPP 2 1 LEVEL 2 COPIER gt ADJUST gt V CONT gt VCONT Y M C K 0O 30 LEVEL 2 COPIER gt ADJUST gt V CONT gt VBACK Y M C K 0 gt 30 Adjustment of the secondary transfer voltage in Media Settings O 5 10 Trouble Shooting Information for C7000VP series S imagePRESS E Description There are some reported instances from the field where especially when copying large size paper in heavy weight the spring A at the cross feeding assembly broke to decrease the paper feeding force causing 010E 0209 020A Jam Code 010E Jam Code can be displayed when a delay jam occurs at the pre registration sensor PS146 0209 Jam Code can be displayed when a stationary jam occurs at the pre feed sensor 1 PS140 020A Jam Code can be displayed when a stationary jam occurs at the pre feed sensor 2 PS141 m Field Remedy When it is noticed that the symptom is caused by a broken spring at the cross feeding assembly replace the spring with a new one by referring to Appendix 4 Procedure for Replacing the Spring FU5 2932 Spring Trouble Shooting Information for C7000VP series Jy imagePRESS D rae Rezo ae Canon 4 2 012A JAM E Description The shaft of the slave roller FC7 1598
59. es M C K 2 or more Replace developing assembl Service mode COPIER gt Adjust gt DENS gt HLMT TY M C K Settings If it is 4 at this point change it to 9 If it is 9 at this point change it to 10 Note Density might decrease as a negative effect Thimagerress res F a Canon 1 27 E194 and Color Registration Failure Table of Error Factors Controls Color Color At adjusting ragistration ragistratian ight volume fat rough ak fina of sensor adjustment adjustment of leading edge Yes Having relevance Registration Sensor Table of Light Volume Causes ITB scratch Sensor Mechanical ITE gloss Laser unit detection mainly pressure Workflow rainy at workflow 1 To use in Workflow 1 Registration patch sensor Front Center Actions Step Check pressure Step2 Check the sensor at the rear side Step2 ITB gloss recovery Check the sensor at the front side Step Check the sensor at the front side Step2 ITB gloss recovery ITB gloss recovery Describe 1 in the case that the light volume of each registration sensor is 192 or more st i WH imagerress Canon Workflow 1 At suggestion of alarm error Implement each flow according to the table of light volume Only at error E194 0115 0315 occurrence put 1 7 in service moda COPIER gt Function gt INSTALL gt AINR OFF turn the power of the machine OFF and ON Image check flow Pressure check flow Che
60. es are necessary Image check flow Check the life of transfer part Execute INTR EX in service mode LEVEL Ex a INTR EX in servico model LEVEL COPIER gt Function gt MISO P gt INTR EX COPIER gt Function gt MISC P gt INTR EX image check Clean feed rollers such as Arbitrary Output POJI r registration roller Image check F the problem ia mot Arbi Output PG31 resolved by cleaning if the ITB replaced after installing Replace Deon vI503 is replaced when it ITB coe not readh En eetiented Be Suspect the sensor if alarm 340401 implement the following operation ecours or ITB gloss is not evidently END lowered i Please refer to the service manual when replacing the ITB Clean the following parts for which periodic cleaning should be performed at each 1M at the same time Decrease the value of secondary transfer voltage in Paper Type Management Settings 2 Output Blue solid sidad image on paper that the user frequently uses END and check to see that thera is mo abnormality in image faulty transfer ITB HP sensor Bule solid PG TYPE 5 DENS C 2755 DENS M 255 ITB edge sensor Faulty transfer does not occur Faulty transfer occurs ITE idle roller ITE edge eeraper Return the value of secondary transfer voltage Check Flow to Use in Workflow 1 to 3 Trouble Shooting Information for C7000VP series pimagePRESS Canon Checking Life of Transfer Parts TR BLT COPIER gt
61. f a failure occurs while a CE visits implement the step 3 right away If no CE is at user site at the failure occurrence you may request operators to implement the step 3 and collect the logs for failure analysis after asking them At this time Ul is locked during the log collection so please direct the operators to wait until the Ul responds If the operators do not implement the step 3 service technicians visit to the user site and implement the step 3 Please direct the operators to unplug the network cable so that they can maintain the same condition and the Sublog at the failure occurrence is not lost due to another job At the failure occurrence collect the detailed information when what and how the failure occurs as much as you can In case of the PDL print please collect all the information such as user s PC and network environment application name and version driver type and version etc Also the information of the operations that were performed before the failure occurrence such as Additional Functions Service mode changes should be collected using P Print etc Trouble Shooting Information for C7000VP series vs imagePRESS Canon 3 Copying Sublog data to HDD Copying the log data stored in SRAM on RB SRAM UNIT or the controller s DRAM to the HDD is explained here Unless this operation is executed right after the failure occurrence the cause cannot be specified Note size of the memory on the RB SRAM UNIT is
62. forming the adjustment set plain paper of larger than A3 LDR size in the No 1 deck and output a test page in service mode gt COPIER gt FUNCTION gt MISC P gt GRID ADJ By referring to the test page perform the adjustment while checking the density difference No margin on the image If you want the results to be more accurate it is desirable to use a reflection densitometer X rite not to visually check 3 16 Boomerang E Description On the machine with the toner anticoagulation control implemented a measure against coating failure toner coagulation crumbles and passes through the cleaning blade causing this symptom Image sample Refer to 3 21 Starter overflow for the latest information Trouble Shooting Information for C7000VP series 44 ima ePRESS Page7s Rev 2 0 z OR Canon 3 17 Hue variation When the symptom hue variation occurs please collect the following items Maintenance Log COPIER gt FUNCTION gt MISC P gt CP PRINT at the time of normality and variation observed Image sample or TEST PG4 at the time of normality and variation observed In addition to the above check whether or not the alarm code 10010x soiling of the patch sensor window has occurred Refer to 3 22 Hue variation 2 for the latest information 3 18 Uneven image with approx 60mm pitch in main scanning direction E Description There are some reported instances from the field where uneven image occurred with
63. g file in the HDD Collection method is either one of the following 4 1 SST is used 4 2 USB memory is used Report the collected Sublog to CINC when reporting the failure 8 6 2 Details of Sublog collection procedures 1 Equipping RB SRAM UNIT Turn off the main power and implement anti static measures 1 2 Remove 8 screws to remove the rear cover of Power Unit Station which the controller PCB is equipped Remove 10 screws to remove the controller cover so that HDD unit and main controller can be accessed Remove 2 power cables for HDD and 2 IDE cables from the plug Remove 4 screws to remove the HDD unit Remove the RB A PCB equipped on the left side of controller PCB Store the removed RB A PCB Assemble 2 metal plates using 1 screw Figure 1 Figure 1 Assembling metal plates Trouble Shooting Information for C7000VP series Jy imagePRESS 2010 09 17 Canon am up the assembled metal plates and RB ASIA UNIT on the controller PCB Figure 2 Figure 2 Equipping RB SRAM UNIT 7 After equipped fix on the Stay using 2 screws 8 Equip the parts that were removed in the procedures 1 2 and 3 in the original positions 9 Turn on the power and check that no error occurs Note When equipping the RB SRAM UNIT is not appropriate E748 4311 error is displayed In this case check the PCB s equipping condition 2 Making a failure When it is ready turn on the device and make a failure I
64. g spring B which retains the end of the fixing belt A contacted to the screw C and thereby was deformed the fixing belt failed to separate from the fixing roller D This caused the fixing belt to deprive temperature of the fixing roller as a result the fixing roller failed to reach the appropriate temperature within the specified period of time resulting in the error code m Field Remedy 1 Check to see if the roller fixed spring B rear has been deformed if so replace it 2 Ifthe spring has not been deformed move the fixing belt up and down while pushing it slightly toward the rear and then check to see if the roller fixed spring contacts the screw C 3 Ifthe spring contacts the screw change its type from double sems screw M4x8 to MA4x6 Reference The following are the starting serial numbers having the double sems screw M4x6 UL Sub station KTM00460 KTZ00003 CWRO0003 EU O Sub station KTQ00429 KUF00004 CN Sub station KT1T00031 KUJO0001 FC6 2048 Roller Fixed Spring XB2 8400 609 Screw W Washer M4x6 Trouble Shooting Information for C7000VP series vs imagePRESS Canon 1 2 007 0001 E Description When the main power switch of this machine was turned on the error code E007 0001 was indicated This was because the tracking detection arm adjusting plate of the first fixing assembly was fixed at an improper position and thus the tracking detection arm that detects the position of
65. ght Reader upper right cover Reader right cover F 2 38 18 Fix the harness 1 using the harness retainer 2 as shown A 23 Mount the document delivery tray 1 2 screws RS tight M4X10 2 2 F 2 39 imagePRESS Trouble Shooting Information for C7000VP series Page 134 2010 09 17 Canon Appendix 3 Points to Note When Replacing Primary Secondary Fixing Intermediate Unit Fixing intermediate unit Service Part mainly consists of the following parts Fixing assembly frame Fixing internal driver PCB Fixing drive assembly Fixing roller Fixing heater Refresh roller Fixing belt separation roller fixing spring MEMO The refresh roller and the fixing belt separation roller fixing spring are included in the package of the fixing intermediate unit They are not attached to the fixing intermediate unit Note that the fixing belt separation roller fixing spring is included only in a package of the primary fixing intermediate unit Be sure to attach the following parts which are included in the package of a new fixing intermediate unit to the new fixing intermediate unit Refresh roller Fixing belt separation roller fixing spring for the primary fixing assembly only Be sure to remove the following parts from the old fixing assembly and reattach them to the new fixing intermediate unit Fixing upper cover Fixing web unit External heat roller unit Fixing belt unit primary fixing a
66. he roller However lines cannot be erased by refresh operation if the fixing or refresh roller is abraded or the refresh roller is clogged This will decrease the image gloss on the parts corresponding to lines on the roller m Field Remedy 1 Clean the refresh roller and the refresh cleaning roller Use lint free paper impregnated with alcohol for cleaning 2 If no improvement is seen execute the fixing roller refresh in service mode Enter service ne from any of the following paths COPIER gt FUNCTION gt MISC P gt FX1 CL E for refreshing the primary fixing roller COPIER gt FUNCTION gt MISC P gt FX2 CL E for refreshing the secondary fixing roller COPIER gt FUNCTION gt MISC P gt FXD CL E for refreshing the primary secondary fixing roller 1 Ifthe symptom reoccurs even after executing the steps above replace the refresh roller If no improvement is seen replace the fixing roller Image sample Note If customer is using paper cut by a cutting machine there arises a severe burr at the paper edge which may worsen the degree of this symptom In such a case the following actions are said to be effective Replace the edge of the cutting machine at shorter intervals Reduce the number of sheets to be cut at a time File the paper edge after being cut Trouble Shooting Information for C7000VP series w imagePRESS 2010 09 17 Canon 3 10 Dirt of pin hole ring mark E Symptom There is a possibility that dirt is attached t
67. he users about this condition beforehand If the device is turned off while the screen is locked the Sublog file might not be generated This setting is enabled in the following cases When an error code occurs When the device reboots sometimes When CPU Exception occurs Devices prior to iPRC 7000VP save the Sublog in BOOTDEV so depending on the timing the device is not started sometimes iPRC7000VP does not have such a symptom Service mode Level2 gt COPIER FUNCTION SYS TEM DEBUG 1 0 PLOG is saved when Reboot Exception is detected 1 PLOG is saved when Reboot Exception Ecode is detected 2 SUBLOG is saved when Reboot Exception Ecode is detected 3 SUBLOG is saved using the overwriting mode when Reboot Exception Ecode is detected For the operations of foregoing setting 3 refer to 9 2 In case of the foregoing setting 2 10 files can be generated but the further files more than 10 files cannot be saved Exception Unexpected error occurrence Exceptional error PLOG Compared with Sublog only the limited information can be collected so set to save the Sublog usually rest ir WH imagerress Canon 8 9 Reference Information 8 9 1 Data size of Sublog Sublog file size can be larger than the SRAM size on RB SRAM UNIT or the size secured on DRAM The reason for this is that binary data on SRAM and DRAM is converted to the text data once and then encrypted When RB SRAM UNIT is equipped Approx 10MB When RB
68. in place using 2 harness retainers 2 2 1 8 Likewise perform step 7 for the other fan 9 Lead the cable 1 through the 2 cable guides 2 F 2 31 10 After placing the harness 2 of the fun 1 to face the rear side of the F 2 34 main body fit the fan hole 3 and the emboss 4 13 After placing the harness 2 of the fun 1 to face the rear side of the main body fit the fan hole 3 and the emboss 4 F 2 32 2 3 4 11 Fix the fan holder 1 Make sure not to get the harness caught by the F 2 35 fan holder Sa 14 Fix the fan holder 1 in place Make sure not to get the harness caught 2 screws binding M4X30 2 by the fan holder 2 screws binding M4X30 2 2 7 Pade tee 2010 09 17 2 8 Canon Chapter 2 19 Mount the 2 fan ducts 1 4 screws P tight M4X10 2 COR er RN 4 1 ut s al he o e i la f stad l C f L ap x or P ER H JER b 9 N C4 2 F 2 36 15 Lead the cable 1 through the 4 cable guides 2 2 F 2 40 20 Fit the 2 Electrostatic filter 1 in place F 2 37 16 Connect the connector 1 and route the harness 2 through the cable guide 3 7 Fix the harness 4 using the 2 harness retainers 5 3 2 F 2 41 21 Mount the cover duct 1 to the reader right cover 2 screws P tightening M4X10 2 2 22 Attach the detached parts Reader fixing plate rear ri
69. ion gt MISC P gt INTR EX After that check the light volume of the sensor Please refer to the service manual when replacing the ITB Clean the following parts for which periodic cleaning should be performed at each 1M at the same time ITE edge sencor ITE idle roller ITE edge scraper Trouble Shooting Information for C7000VP series Rev 2 0 2010 09 17 Check the sensor surface E194 0 11 0021 S 1 front center 3 rear Replace the sensor or the unit Raplace PCB Suspect the sensor if E194 0e15 Light volume is 224 or TEOGCUrS or more or E194 O0 15 ITB goss is not avidenthy lowered If the ITB replaced after installing Deon 3503 is replaced when it does not reach ite estimated fife implement the following operation Decrease the value of secondary transfer voltage in Paper Type Management Settings 2 Output Blue solid 2 sided image on paper that the user frequently uses and check to see that there is no abnormality in image faulty transfer Bule solid PG TYPE 5 DENS 0 255 DENS M 255 Faulty transfer does not occur Faulty transfer occurs Return the value of secondary transfer voltage imagePRESS Canon Color Displacement Check Flow Color displacement check flow Execute color displacement correction in service mode COPIER gt FUNCTION gt MSC P gt AUTO IMG F HG execute AUTO IMG twice or more Cutout PGS and check color however color Exe
70. ion of 24V 1 cannot be detected even when 1 sec elapsed after the relay and remote signal was turned on m Cause The connectors in the 24V power supply 2 were not fitted securely m Field Remedy 1 Interchange the 24V power supply 1 1 and 2 2 and observe that the error code will be changed to E260 0001 3 17 If the error code is changed open the original 24V power supply 2 box and refit the connectors 3 inside 18 If the symptom still recurs replace the 24V power supply 2 with a new one FK2 2711 24V DC power supply assembly 1 14 E260 2004 Power Supply Error ITB Driver PCB right 13V E Description There are some reported instances from the field where the error was fixed by cutting the tie wrap of the harness between J1032 on the DC CON and ITB driver PCB right Trouble Shooting Information for C7000VP series gt imagePRESS Canon 1 15 E512 8011 E Description When the front cover open button was pushed after the stacking operation has been completed the stack tray overran the lower limit position resulting in E512 8011 E521 8011 Stack Tray Up Down Motor Alarm E Cause The stack tray lower limit sensor P119 was faulty Stack Tray Upper Limit Sensor P117 Stack Tray ee Speed Reduction Sensor PI26 X Stack Tray Up Down Motor M08 Stack Tray Quick Up Down Clutch CL10 Stack Tray Slow Up Down Clutch CL06 Stack Tray m Field Re
71. ion of the sintered bushing Cut off of the grounding spring There is a projection at the back 3 29 Distorted toner image due to wax gt New item E Description Paper passage direction Trouble Shooting Information for C7000VP series vs imagePRESS Canon m Cause Wax in toner evaporates at the fixing area and attaches to the plate near around the fixing area If the amount of this accumulated wax exceeds a certain level it drips off and disturbs toner images on papers m Field Remedy Clean periodically the area shown below Wax adheres to this area Remove it with scale etc The estimated interval of cleaning is passage of 300 000 sheets of A4 paper however it varies according to the usage condition such as image duty Check the accumulation of wax on a timely basis Cleaning points Lower edge of the separation plate between the machine and the fixing station Lower edge of the separation plate between the machine and the fixing station Estimated interval of cleaning Cleaning is necessary before an icicle drop of wax appears Cleaning is necessary before an icicle drop of wax appears Trouble Shooting Information for C7000VP se 5 imagePRESS Canon 3 30 Scratches on images of coated paper gt New item E Cause Abrasion due to carrier m Field Remedy The occurrence of this symptom depends largely on media When a customer make a suggestion of this symptom consider wheth
72. is effective However if the reproduction procedure is clear and Sales Co HQ and CINC can reproduce the failure Sublog collection is not necessary When the failure occurs only at the user site and each Sales Co and CINC cannot reproduce the failure When the frequency of failure occurrence is low When the failure is not the mechanical and electrical failure but it might occur mainly from the firmware factor 8 2 What is RB SRAM UNIT RB SRAM UNIT is the PCB for the service that is prepared from iPRC7000VP and stores the Sublog This unit is that SRAM and the buttery for SRAM backup are added to the RB A board function equipped on CL2 controller board Even you turn off the power the Sublog contents can be stored By using the RB SRAM UNIT the following merit can be taken Merit of using RB SRAM UNIT Even you turn off the power the previous Sublog can be stored Compared with non RB SRAM UNIT equipped products RB SRAM UNIT equppiped products can store the double size of Sublog When RB SRAM UNIT is equipped Approx 60 000 lines in text When RB SRAM UNIT is not equipped Approx 30 000 lines in text Figure 1 RB SRAM UNIT 8 3 How to obtain RB SRAM UNIT RB SRAM UNIT is set as the service part for iIPRC7000VP However in case of IPRC7000VP MT models and SBO models equip this unit as standard Name RB SRAM UNIT Parts Number FM2 9091 000 Target product Only iPRC OOOVP series are properly supported However this unit
73. k if the harness of the cooling fan front rear has been pinched 2 Ifthe harness has been pinched suspect removal of harness covering and replace the fan with a new one Refer to Appendix 2 Fan installation procedure 3 Ifthe symptom still occurs suspect an open circuit of fuse on the Interface PCB and replace the PCB with a new one FL2 3427 Front Fan FL2 3426 Rear Fan FM2 4662 Interface PCB Assembly Phimagepress meu F ii Canon 1 13 E260 2000 E260 0002 E227 0001 E Description At the time of installation there are some cases where multiple error codes such as E260 2000 E260 0002 or E227 0001 occurred after the operation as follows For the purpose of toner supply the setting of AINR OFF was changed to 1 with the front door open and then the door switch tool was inserted into the door switch unit The error code was indicated so the front door was closed however even the fan did not run The following events were confirmed a The fan was running with the front door open b With the front door open 24V output was confirmed at 24V power supply1 but no output was at 24V power supply2 However after opening the front door of the sub station and closing the main station s door 24V output was confirmed E260 2000 5V 13V power supply error E260 0002 When activation of 24V 2 cannot be detected even when 1 sec elapsed after the relay and remote signal was turned on E227 0001 When activat
74. kit drawer assembly FM2 2079 with a new one not by replacing the primary corona assembly In this field case service mode COPIER gt Display gt V00 showed 905V and VFF showed 802V Reference The difference in voltage between V00 and VFF normally falls in the range between 400V and 500V E061 0181 is a low laser power error and can be displayed when the difference in voltage between VD and VL at the maximum potential control laser power output is 200V or lower The meaning of the second digit of detail code is as follows 1 yellow 2 magenta 3 cyan and 4 black E Cause Since the spring terminal of the H V cable to which grid bias is applied was deformed unexpected amount of electrical charge was carried causing the error code m Field Remedy Perform the following Steps 1 though 5 which the service manual describes if the symptom still recurs perform Step 6 1 Clean the dust proof glass 2 Re fit the drum unit Note Be sure to connect the connectors of the potential sensor and the pre exposure lamp 5 Inservice mode gt COPIER gt Display gt DPOT check the values of VOO Y M C K through VFF Y M C K If those values are nearly same the laser does not go on In this case check the connection of the video cable 6 Re fit the primary corona assembly 7 Replace the following parts Potential sensor Laser scanner unit Primary corona assembly 8 Check the spring terminal of the H V cable of a trou
75. le is cut FIGURE 816 Primary fixing assembly lower 1 Primary fixing separation fan cable 2 Relay connector 3 Fan Trouble Shooting Information for C7000VP series Page 45 gimagePRESS 2010 09 17 Canon m Field Remedy As a measure for factory the length of the cable is changed and the wire saddle is added This measure prevents stress to the end of the relay connector even when the cooling fan slides If the issue occurs in the field change the primary fixing separation fan cable into its new type FM2 8765 010 and take the following measure 1 As in P 2 secure the primary fixing separation fan cable 1 while placing the tie wrap 5 to the left of the wire saddle 4 The actual color of the cable is black 1 P 2 5 4 P 2 Primary fixing separation fan 1 Primary fixing separation fan cable 3 Fan 4 Wire saddle 5 Tie wrap 2 As in P 3 connect the cable of the fan 3 with the primary fixing separation fan cable 1 with the relay connector 2 Route the cable of the fan through the back of the relay connector a 1 2 3 P 3 Primary fixing separation fan 1 Primary fixing separation fan cable 2 Relay connector 3 Fan E Technical Publication TP10 068 Trouble Shooting Information for C7000VP series Jy imagePRESS 2010 09 17 Message prompting for toner supply Is turning the gear counterclockwise under a load E Description Me
76. medy 1 Refit the connectors described below Connector J119 of the stack tray lower limit sensor P119 and CON12 of the stacker controller PCB QPM 186 Stack tray up down motor M08 and CN3 CN4 on the motor driver A08 CON31 of the stacker controller PCB QPM 186 J8 and J608 which connect the motor driver A08 and the stacker controller PCB QPM 186 1 Replace the stack tray lower limit sensor PI19 with a new one 2 When the symptom still recurs check whether the chain or the warm gear is moving smoothly If no problem is found replace the following parts in order Stack tray up down motor M08 Motor Driver A08 Stacker controller PCB QPM 186 FC3 1716 SENSOR P119 FC3 4548 MOTOR M08 FC3 2666 MOTOR DRIVER A08 FC3 3100 P C B QPM186 5 imagePRESS Canon Stacker Controller PCB QPN 186 Eri Stacker Controller PCB QPM 185 START STOP L Trouble Shooting Information for C7000VP series P imagePRESS Canon 1 16 E514 8001 only at first power on in the morning Due to slight weight difference observed when comparing the shifting load of assist plate the rail assembly in the photograph below was disassembled and cleaned and grease was also reapplied i Sry 1 17 E578 E Description When copying 50 sheets of coated paper of 128g in weight in 2 point staple mode an error of paper folding position for saddle stitching occurred and the error code E578 was displayed E578 can be display
77. n There are some reported instances from the field where at time of replacement of the fixing intermediate assembly FM2 9291 the two short connectors for identifying the destination failed to be reattached resulting in the error code E750 2012 E750 2012 can be displayed when the combination of the DC controller software and the fixing assembly is not correct m Field Remedy When replacing the fixing intermediate assembly be sure to follow the cautions described in Appendix 3 Points to Note When Replacing Primary Secondary Fixing Intermediate Unit Trouble Shooting Information for C7000VP serie Jy imagePRESS 2010 09 17 0 0971 7 Canon 1 22 E804 0001 E Description E804 0001 is an error code that is displayed when a power supply fan error is detected The fan related to this code is FM508 mounted in the power unit station m Cause The lead wire of the 3 pin connector of FM508 or 3 pin connector J1035 on the MAIN M board contacts the flame plate of the power unit station because of a cause such as wire pinching Reference The wire is routed from J1035 of the controller BOX via the relay connector to FM508 by harness connection OOO O F MAIN M BOSA SASF precs oos ka gt WL iii E EEEL r oy T7 under urga r Fa mount 4 ao Box Panel ao Ass y Bii aii ERE 134 momallpnight power supply PSB Jior WE DC DCG CONTROLLER PS ren Fgh Po tmage
78. ne adjustments Increasing the setting value will shift the positions of the punch holes down toward the bottom Decreasing the setting value will shift the positions of the punch holes up toward the top Jy imagePRESS 2010 09 17 Canon E Changing the Tail End White Patch Correction of a Custom Paper Type 1 Press Change next to lt Tail End White Patch Correct gt 2 Press Front Side or Back Side gt press or under lt Correction Level gt or lt Correction Amount gt to adjust the correction level and correction amount gt press OK When paper with curls or paper that tends to curl is used for 2 Sided copying toner may not be applied on the tail end of the paper and the area where toner is not applied may remain white This feature may ease these symptoms Correction Level Press to adjust the value if high density images on the tail end of the paper are faint Press to adjust the value if white patches appear on the tail end of the paper Correction Amount Depending on the paper type and paper curl the size of the area on the tail end of the paper where white patches appear may differ You can use this feature to adjust the starting position to correct the area The default position of the Tail End White Patch Correction mode starts at 20 mm from the edge of the paper You can shift the starting position by pressing or To expand the area 21 mm or more press
79. ng a positive value will increase the length of time spent for one operation while a negative value will decrease it If the value 5 is selected the operation is not executed d Conditions other than the above d 1 Interruption refreshing based on the video counter reading 1 sec d 2 Refreshing at startup 3 sec For these conditions changing the fixing roller auto refresh level setting will change a parameter the threshold value of video count consequently changing the timing at which this machine starts the refreshing operation However if the setting value is between 5 and 1 the operation is not executed Note No matter how many sheets of SRA3 or 13x19 size paper are fed as papers larger than these sizes are not used shiny lines due to paper lint do not occur Therefore the media size counter the parameter for roller refreshing does not increase Thimagerress mem iir Canon 5 2 Specifications for staple capacity of Finisher AB1 AB2 E Description The following are specifications for staple capacity of Finisher AB1 AB2 by basis weight of paper both small and large sizes Weight of paper of sheets applicable Small size Large size 64g to 80g 100sh 50sh over 80g to 81 4g 80sh 50sh over 81 4g to 105g 60sh 30sh over 105g to 200g 20sh 10sh over 200g to 300g Cover and back cover only Note Thickness of stack has to be less than 11mm for small size and less than 5 5mm for large size Le
80. ng pin of the ITE pressure roller Replace parts such as the pressure rollar With the ITB assembly pressured check push on of the ITE assembly against the A oS in ike Ee ee yrs et E TARN m pp Le J gt 5 a f af a amg al a lt J UT a 3 A 7 j Ur pat J ve fe f 7 Check to see that the V shaped end of the push on plate of WII I VAIFLI GLUVI WVWwevwwetiwit VINL iv FUI wiy pushed on to the bearing of the idle roller shaft at the upper stream of the ITB steering roller Turn on the lights at the front and rear sides and check the status Push on OK Insufficient push on Trouble Shooting Information for C7000VP series P imagePRESS lt Details of replacement of the pressure roller gt Check to see that the roller of the ITB pressure roller area shown in the red square is not deformed Check the circumference of the roller If deformed replace the part See the next page for operation procedure Details of replacement of the pressure roller part A gt 1 Remove the E ring and remove the shaft downward 2 locations i 3 Remove the screw and replace the roller FC5 9276 2 Lift the ITB assembly and remove the spring After that remove the unit Remove the screw that secures the lift up cam lf the screw is deformed replace it with a new one Trouble Shooting Information for C7000VP series Jy imagePRESS 2010 09 17 Details of
81. ngth of paper in feeding direction has to be as follows For large size 216 1mm to 482 7mm e g 13x19 12x18 SRA3 A3 B4 A4R BSR LDR LGL LTRR EXER For small size shorter then 216mm e g A4 B5 ASR LTR EXE STMTR Reference Although the staple capacity of the aforementioned Finisher units is specified like the above on requests from the field the units were so designed that they staple more than the number of sheets described above with regard to all basis weights in case the total number of sheets to be stapled is set within 100 sheets But please be informed that a problem may occur when the units staple more than the number specified above 5 3 Number of sheets and size specification for saddle stitching E Description Paper size applicable for saddle stitching 12 x 18 SRA3 320 x 450 A3 B4 A4R LDR LTRR LGL Basis weight Inner sheets 64 to 200g mx2 Cover 64 to 300g x2 Maximum number of sheets for binding 20 sheets Inner sheets 64 to 80g mx2 19 sheets Cover 64 to 300g mx2 1 sheet Coated paper 64 to 80g mx2 2 to 20 sheets incl cover Plain paper new r MH imagerress Canon 5 4 When uploading DC Controller data with SST SramDCON does not appear on SST screen E Description SramDCON and SramRCON files are displayed on the SST screen only when this machine is started in normal mode If this machine is started in safe mode these files do not appear on the SST screen
82. nsity Cause of occurrence Highly possible Soil on the ATR sensor 1 Cause of occurrence Low possible Image density is too high Faulty pressure for developing assembly Broken wire of ATR sensor Damaged ATR sensor Malfunction of ATR patch detection shutter m E020 0x91 Error Description Upper limit error in ATR patch image density COPIER gt Display gt DENS gt DENS S Y M C K is more than 880 Cause of occurrence Highly possible Image density is too low 2 Cause of occurrence Low possible Soil on the ATR sensor Faulty pressure for developing assembly Broken wire of ATR sensor Damaged ATR sensor Malfunction of ATR patch detection shutter E E020 0x92 Error Description Lower limit error in developer density COPIER gt Display gt DENS gt DENS S Y M C K is 4 or less 3 consecutive times Cause of occurrence Highly possible Image density is too low 2 Cause of occurrence Low possible Soil on the ATR sensor Faulty pressure for developing assembly Broken wire of ATR sensor Damaged ATR sensor Malfunction of ATR patch detection shutter E E020 0x93 Error Description Upper limit error in developer density COPIER gt Display gt DENS gt DENS S Y M C K is 4 or more 3 consecutive times Cause of occurrence Highly possible Soil on the ATR sensor 1 Cause of occurrence Low possible Image density is too high Faulty pressure for developing assembly Broken wire of ATR sensor Damaged ATR sens
83. nsor cleaning motor from the developing rail assembly Clean the attachment area of the rail if it is soiled with toner 3 Replace the motor with a new one After installing turn the main power switch OFF ON 4 Ifthe symptom still occurs replace the developing rail assembly with a new one k Ba q a _ A r _ 5 i e as hal A Fa gt 4 gt Shutter lever slide area Developing rail assembly FL2 6138 Patch Detect Cleaning Motor FM2 2109 Developing Rail Assembly lt Case 2 gt E018 0x13 keeps displaying after power OFF ON to clear 070A Jam Code or E733 0001 E Description There are some cases where E018 displayed after power OFF ON to clear 070A Jam code or E733 0001 070A can be displayed when the registration paper feeder assembly does not transfer paper in time for the start of paper feeding operation Related sensor pre feed sensor 3 PS141 E733 0001 can be displayed when communication with the printer DC controller PCB 1 1 is not established at startup E018 can be displayed when a shutter operation error occurs Reference When turning off the main power switch be sure to turn off all the optional equipment as well as the main engine When turning on turn on the optional equipment first and then the main engine res Fiat MH imagerress Canon m Field Remedy In order to deal with this malfunction the DC controller software has been updated to Ver 12 04 When the same sym
84. nt Cleaning gt wire cleaning Additional Functions gt Adjustment Cleaning gt Auto gradation adjustment 5 imagePRESS Canon 3 22 Hue variation 2 E To be confirmed before Field Remedy software installation of system Ver 71 02 DconVer 35 03 Service mode Level 1 COPIER gt OPTION gt BODY gt DEV SP1 gt 00000110 Installation of ACR spacer Spatter prevention sheet Although the items above are available this symptom may be pointed out again depending on users request level m Field Remedy 1 Service mode Level 1 COPIER gt OPTION gt BODY gt DEV SP1 gt 00001110 This service mode setting allows patch background detection at the same time as ATR patch detection and ARCDAT patch detection resulting in eliminating the effect of reading error from patch detection value caused by soiled patch detection sensor However productivity for shorter than B4 size paper feed direction declines at this setting e g for A4 LTR declining from 7Oppm to approx 65ppm Note If feeding with the condition of high image duty coverage the service mode setting DEV SP1 00000110 may degrade hue stability The risk of developer overflow and etc is low for high image duty coverage feeding For that reason change the setting to Service mode Level 1 COPIER gt OPTION gt BODY gt DEV SP1 gt 00000000 ene r WH imagerress Canon 3 23 Soiled back side of image toner overflow from the secondary transfer cleane
85. nt in spite of Printing indication Rae 49 2 4 Unavailable RUI although same IP address has been specified te 49 2 0 Directory server name does not appear as SMB directory under browse se 50 2 6 Invalid user data displays on browser when connecting to RUD 51 2 71 When importing paper database via RUI parameters are not carried overs 52 2 8 Full adjustment for auto gradation cannot be completed rr 52 2 9 Noise from around developing drive assembly Cracked developing drive gear 53 2 10 Although Tray A is designated as delivery outlet paper is delivered to Tray B 58 2 11 The red warning light blinks and print operation is not accepted gt New item58 2 12 Noise occurred at operating the refresh roller gt New itemcr 59 2 13 The magenta developing assembly is not activated gt New item 60 2 14 Breakage of the splatter prevention sheet at the end of the developing assembly gt New item 60 W imagePRESS res F dii Canon 3 Image Quality n EE ae Sia Nin meme Mena e We Maulana ma REbmdUni We Nein VaGiNNGeNsGAKMGnesRDn nH REVERE Mau E 62 3 1 Y Tiger 7 BK Tiger EE A A A A S A E E T E A EE S A E E A A S A A E A 62 3 2 Uneven gloss area appears at end of output images Silicon oil is depleted 64 3 3 Soiled back side due to toner at secondary transfer external rollers 66 3 4 Soiled back side cases reported from field Seba Ca Na ceTadedawewa wads Hawawade vedesadesedacadesesadadesetasedaeneaenees 66 3 5 Magenta fogging throughou
86. o the pinhole caused by a fine foreign material that entered in the developing assembly m Cause On rare occasions a fine foreign material enters into the developing assembly Since this material has low resistance leakage occurs between the drum and sleeve As a result dirt of the pinhole is printed in an image output m Field Remedy Replace the developer If no improvement is seen replace the developing assembly Image sample SS ee a 0 p42 16 We cat our NP system the fird deya Sere oe eC ca ou NP systen ewe ornp system he nira ays We Call our NP system th EVI NPRaOE TER ih cat or NP syste i eet ee YS We call our NP system the thi o5 OOO 0 NEM ORT ERS t7 Cs We cal Our NP syatem the tect syete We c a RIOYA Dud PE i BLoearwanket 2 ee ee ahora or ONPRAPL ESTETI T GEID 15 e ta Shat Atai haa Y a St E t gaarenioes sharp and Clear mages Coaple ety guaranters sharp and Clear ENDURANCE TEST SHEET 10 ETS FYS 9292 000 MK0604 300 ern the Mrd sys oo fs We I our NP ar stems the toned gyn We call our NP system th VS ANPRH DET SR te yee Ne UMASS We call our NP s system the thi 0 6 eee trJ NPE SORTERA Y7 eo SEIN hareke pace plies epee OST FANART E a ___ _ Sa i tt it oacnaet fa bt aag gt NP APALRE Spog ornare 6 Ya We call our NP system the third poe ind e Kai A i a REN pa So We call our NP system guarantees sharp and Clear images Completely s
87. of the pick up delivery optional equipment ON first and then the main engine Otherwise the machine fails to recognize the optional equipment Reference The error codes that require the error clear operation are as follows E000 E001 E002 E003 E004 E013 E717 and E719 m Field Remedy 1 Re fit J155 7 connector of the fixing feeder driver PCB 2 Re fit the connectors J5449 J7405 and J7400 between the fan FM137 and J155 of the fixing feeder driver PCB 3 Ifthe symptom still occurs replace the fixing feeder driver PCB with a now one FM2 2260 Fixing feeder Driver PCB Assembly ewe i MH imagerress Canon 1 24 E805 0701 E Description There are some reported instances from the field where the error code E805 0701 was indicated during a continuous copy job because the primary fixing separating cooling fan 1 had wire pinching E805 0701 can be displayed when an error occurs with the primary fixing separating cooling fan 1 This error code is detected when the phase unlock state is detected for 2 sec continuously 10 sec after the fan is turned on m Field Remedy 1 Check the lead wire of connector on the primary fixing separating cooling fan 1 has NOT been pinched FRYT FONG ASSUMULY s Titten lt A Frirrary eng seperating covirg fan 2 Prenary foarg separating cocting fen 1 BRUHN SRR Pisasse check thes commector and lead wire DAZSISOI FO AVEREL TS 4 Ifthe lead wire has been pinched repair it If no
88. or Malfunction of ATR patch detection shutter ren Fiat WH imagerress Canon m E020 0xB0 Error Description Lower limit error in signal value of toner density sensor While printing COPIER gt Display gt DENS gt SGLL Y M C K is 64 or less for Y and 48 or less for M C K for 5 prints continuously T D ratio is too high Cause of occurrence Highly possible Abnormal toner supply 3 Cause of occurrence Low possible Short circuit of harness for ATR sensor Occurrence of Tiger stripe E E020 0xB1 Error Description Upper limit error in signal value of toner density sensor While printing COPIER gt Display gt DENS gt SGLL Y M C K is 192 or more for Y and 126 or more for M C K for 5 prints continuously T D ratio is too low Cause of occurrence Highly possible Disconnected connector of toner density sensor or poor contact Cause of occurrence Low possible Faulty sub hopper no toner Damaged toner density sensor Thimagerress res i Canon 1 Soil on the ATR sensor m Field Remedy 1 Clean the ATR sensor with alcohol Note Wipe the sensor in one direction more than 3 times Do NOT wipe it back and forth 7 Replace the ATR sensor with a new one In addition for the purpose of preventing any future occurrence follow the steps below a Service mode Level 2 gt COPIER gt Adjust gt DENS gt HLMT PTY M C k Settings If the current value is 4 change it to 9 If the current value is 9 change i
89. oting Information for C7000VP series S imagePRESS Canon 5 Specification related issues 5 1 Description on fixing roller refresh operation and its execution timing E Description There is a case where the lead edge cut edge of paper hit the fixing roller and thus causes shiny lines 1mm to 1 5mm wide in the main scanning direction at the fixing roller intervals To prevent this this machine has a control sequence for automatically refreshing the fixing roller surface a Execution timing a 1 At time of cleaning the corona wire a 2 At time of changing the paper size from small to large a 3 At time of post rotation b Execution condition The refreshing operation is executed when the media size counter this machine computes reaches the threshold value c Change of time spent for the refreshing operation Changing the setting in user mode gt System Settings gt Device Management Settings gt Fixing Roller Auto Refresh Level will change the length of time spent for refreshing operation Changing the setting of this mode will also ease the execution condition of the refreshing operation c 1 Default value 0 perform the refreshing operation for about 30 sec to 60 sec The time spent for the operation changes depending on the media size counter c 2 Adjustment range between 5 30 sec to 5 330 sec Changing the value by 1 will increase decrease the length of time spent for the operation by 30 sec Selecti
90. ption on fixing roller refresh operation and its execution timing 104 5 2 Specifications for staple capacity of Finisher AB1 AB2 tree 105 5 3 Number of sheets and size specification for saddle stitching 105 5 4 When uploading DC Controller data with SST SramDCON does not appear on SST SCE R a n 106 5 5 Description of features of Function Expansion PCB on DC Controller PCB 1 2106 res Fat MH imagerress Canon 6 Adjustment Items ccd vinkn aa SAM aa a a aaa a deme wann aa sede a a a E A A A a a E a A Ea n N 107 6 1 Adjustments under Registering Editing Custom Paper Types eere 107 6 2 Adjusting the Level of Curl Correction of a Custom Paper Typevevesesesenene 118 6 3 Shading correction in the main scanning direction AE E E E min e einin csnieim elininipicia nim simisinccipisimis 1 1 9 7 Reference Tree erreitrel re ire TIP eereer eiTrcecereeee ee rT rire rere rere ee Tre rrr err ree 120 7 1 Table indicating Fixing Temperature Shift ECE COC RE ECR EERE CCRT EC CE EC OORT REE COCEC RT ECT ECRE ECCT REECE 120 7 2 Addition of CP PRINT sic cprtis S nce tnncesraiestseute A A A rears ance dane aman tae auanseneh A 122 8 Operations for Sublog iP RC 7OOOVP ttt 123 8 1 What is Sublog SPCC EET EC EEC EC EPC ECE CECC ECC CE EEE CTE ERERCEET EC EPEC ECE CEECEET REECE EEEE CEPT CCEEECT ECE LEEPER ECE E CECE CCE ETE ETT 123 82 What is RB SRAM UNIT OPT A A A A E TT CEC CE CRC COR ORC RCE CECE CET 123 83 How to obtain RB SRAM UNIT srs ia
91. ptom occurs check the software version if it is earlier than Ver 12 04 upgrade to Ver 12 04 or higher As a difference case the warm gear at the rear side may get onto the engaging gear In such a case rotate the warm gear in counter clockwise to ease this state lt Case 3 gt E018 0102 E Description There are some reported instances from the field where the machine was restored from E018 0102 after cleaning the edge registration detect assembly When the same symptom occurs go through the following steps in sequence E018 0102 is displayed when the edge registration patch sensor causes shutter related error m Field Remedy 1 If the side scraper FL2 2025 in the edge registration detect assembly has been soiled like 1 clean it then turn the main power switch OFF ON If the symptom still occurs clean or replace the 30T 63T gear 2 FU6 0381 the 60T gear 3 FU6 0382 and the 60T gears 4 FU6 0383 3 pc that drive the shutter then turn the main power switch OFF ON FIGURE 536 4 Ifthe symptom still occurs replace the edge registration detect sensor with a new one FU6 0381 30T 63T Gear FU6 0382 60T Gear FU6 0383 60T Gear FM2 2156 Edge Registration Detect Assembly Trouble Shooting Information for C7000VP series 2 imagePRESS Pageto _ Rev 2 0 4 Page 10 Canon 1 7 E061 0181 E Description There are some reported instances from the field that E061 0181 was solved by replacing the P
92. r gt New item Waste toner begins to clump in the cleaner of the secondary transfer assembly FM2 2173 000 and the waste toner feed screw FC6 8235 000 cannot feed the waste toner The waste toner accumulates in the secondary transfer cleaner and the transfer roller FC5 9331 000 may be soiled causing soiled back side of printouts m Field Remedy The stirring ball FC 7 4633 000 has been installed in the screw of the secondary transfer cleaner to break the clump of waste toner and the symptom has been resolved Trouble Shooting Information for C7000VP series Jy imagePRESS 2010 09 17 Canon 3 24 2mm pitch banding gt New item m Cause Resonance between the drive frequency of the developing drive system and that of the photosensitive drum drive causes resonance of the photosensitive drum cleaner m Field Remedy Change in the drive frequency of the developing cylinder in service mode may improve the State Service mode Level 2 COPIER gt OPTION gt BODY gt SL RATIO 1 1 3 25 Uneven gloss on image entire surface gt New item Uneven gloss Image E Description When printing images of uniform density with a large amount of toner deposit uneven gloss uneven density of paddle pattern may appear on the images It tends to occur especially with heavy paper heavy coated paper E Cause In printing images with a large amount of toner deposit e g solid image the amount of wax precipitated at the
93. r curl place the paper in the same direction as it is output to the output tray Adjust the curl correction level in the direction opposite to that of the printed paper Curl Direction of Printed Paper Adjustment Direction When the paper curls upward Gun downward Press ZON ZOS v When the paper curls downward Gurl upward Press nee Tr W imagerress ren iir Canon 6 3 Shading correction in the main scanning direction E Shading correction by way of the server For test prints for measurement the patch printing width in the main scanning direction is narrower than that of A3 and thus correction for both sides Areas of 6 6 5 5 both sides of visual correction cannot be performed 297mm e reading range gt When checking the correction values after transmitting the measured data from EyeOne the correction values of 5 5 area are used as they are for the correction values of 6 6 area for both sides amp Shading Correction Visual Correction 6 6 Users may indicate shading in the image area that is broader than measured range on the paper if actual user data is SRAS Compared to the other areas if hue difference in the areas of both sides 6 6 5 5 for visual correction is indicated fine adjustments need to be made by manual input Trouble Shooting Information for C7000VP series ay imagePRESS 2010 09 17 Canon 7 Reference 19
94. reases sliding amount so that even when the gear on the side of developing rail escapes the gear on the developing drive shaft follows If the symptom still recurs even after Measure 1 above replace the developing drive unit FM2 2099 with a new one How to distinguish old and new Developing Drive Unit FM2 2099 machine side Length of hollow part New 21 1mm Old 19 4mm Trouble Shooting Information for C7000VP series P imagePRESS Canon E Temporary Measure for Measure 2 As a temporary measure if there is not enough time to replace the NEW developing drive unit FM2 2099 or no part is availbale at time of occurrence filing at the arm side should be performed lt Developing drive unit seen from the front after removing P KIT gt 1 Remove the P KIT and unfasten two screws at the arm from the front Be care not to drop the screws 5 File the portion circled in red by approximately 1 7mm however it is acceptable up to 2 0mm i As a guide file here by 1 7mm acceptable up to 2 0mm with Trouble Shooting Information for C7000VP series Jy imagePRESS es Rezo g ee Canon Supplementary information In case that the gears FU6 0362 0363 0364 inside the developing drive unit broke and need to be replaced they have to be accessed from the front side of this machine The following describes the way of accessing them Step 1 Remove the 2 screws and detach the developing
95. ries 2 4 Unavailable RUI although same IP address has been specified E Description In the field RUI became unavailable after replacement with a new machine even though the same IP address was specified This symptom was resolved by changing the SSL setting to On m Field Remedy Additional Functions gt System Settings gt Remote UI gt On gt Use SSL gt On and then turn the main power switch OFF ON Reference When SSL is used key mark is displayed on the left side of touch panel display nme ir MH imagerress Canon 2 5 Directory server name does not appear as SMB directory under browse E Description There are some reported instances from the field where since File and Printer Sharing was not active for the Windows firewall exceptions setting of the directory server the server name did not appear as a SMB directory under Browse on the machine m Field Remedy Check with user s system administrator whether File and Printer Sharing can be active for the server as an exception for the Windows Firewall If the exception can be allowed follow the steps described in the attached document Windows Firewall Exceptions Setting Procedure If it cannot be allowed due to the security policy propose FTP or WebDav as a substitution Windows Firewall Exceptions Setting Procedure When you add File and Printer Sharing to Windows Firewall Exceptions please perform
96. ring O Firea D aep LJ UP farant hitnom aen Ee Re Dipa bpian hen vinden Fired blocks amp page 2 6 Invalid user data displays on browser when connecting to RUI E Description There are some reported instances from the field where Invalid user data was displayed on the browser despite connecting to remote UI with identical IP address after replacing the machine This occurs because cookie that automatically sends user information to UI retains information from the previous machine E Condition of occurrence 1 Brower with the setting that does not accept Cookie 2 Time out resulted from leaving over 15 minutes after authenticating once 3 Attempt to access pages other than top page E Field remedy If this occurs after replacing the machine it is highly possible to be from 3 above In this case check if the machine is not trying to access other than top page http IP address It might be possible to have this symptom when trying to access from the bookmark registered on the previous machine 5 imagePRESS Canon 2 7 When importing paper database via RUI parameters are not carried over E Description When selecting Basic under Additional Functions gt System Settings gt Device Information Delivery Settings gt Paper Information settings all parameters are not carried over All the information including revised information is carried over Basic Only Name Basi
97. rress Canon Field Remedy Check the wire routing with reference to the pictures below If there is a problem with the wire routing modify it If there is no problem with the wire routing replace the DC power supply assembly 13V oS if E a j e ar J be 7 DC Power Supply Ass y ER agit 5 13V UN507 l i3 MN OOO J5 bag 7 5 ph e s o 3 OR bema H Eo O gogy namn ay be y J10 Upper side is 1P i me yi 2 3 iy Pen ea a 2 h ope relay area of J10 J1035 Al 3 a ei Seow DEE O oa Main controller PCB M EA fa E i MDE FK2 2712 DC Power Supply Assembly 13V FM2 7813 Main controller PCB Assembly M Trouble Shooting Information for C7000VP series Jy imagePRESS C ree Ro 3 Page 22 Canon 1 23 E805 0404 E Description There are some reported instances from the field where the machine was restored from the error code E805 0404 after replacement of the fixing feeder driver assembly FM2 2260 E805 0404 can be displayed when the pre fixing feed rear left fan FM137 error occurs FM137 is used to attract paper to the pre fixing feed belt Note When this error code occurs after taking the appropriate remedy turn the main power switch ON and then execute the following service mode service mode gt COPIER gt Function gt CLEAR gt ERR After that turn the main power switch OFF ON so that the error code will be cleared Be sure to turn the switch
98. s n3 imagePRESS 2010 09 17 Canon 1 5 E016 Photosensitive drum cleaner motor lock E Description There are some cases where the feed screw of photosensitive drum cleaner locks and causes E016 0x00 Addition of an agitating spring m Cause If outputting high volume of low duty image waste toner may clog at the waste toner joint assembly m Measure for factory An agitating spring is added to break down the waste toner accumulated at the waste toner joint assembly Bringing waste toner feed screw into contact with the agitating spring and moving it up and down can prevent clog prevented at the joint assembly No __ Part Number FL3 0541 Waste toner joint assembly 5 imagePRESS Canon 1 6 E018 lt Case 1 gt E018 0x11 E Description There are cases where E018 0213 was caused by malfunction of the drum patch shutter or a soiled patch sensor or malfunction of the patch detect cleaning motor E Cause When continuously printing high density image solid image scattering toner may accumulate around the drum patch sensor shutter and may burrow into minute clearance between the shutter lever slider and the guide Accordingly this will make the movement of the shutter lever dull and fail to detect the patch resulting in an error of the drum patch sensor shutter drive motor m Field Remedy 1 Clean the shutter lever slider and the guide with lint free paper moistened with alcohol 2 Remove the drum patch se
99. s weight Type Color Creep Displacement Correct are carried over m Field Remedy Select All the information under Additional Functions gt System Settings gt Device Information Delivery Settings gt Paper Information settings 2 8 Full adjustment for auto gradation cannot be completed E Description There are some reported instances from the field where full adjustment for auto ration was unable to complete with a message Auto gradation is suspended Start adjustment again although quick adjustment was completed normally E Cause The setting values for all the items of P PPASCAL were 0 in service mode COPIER gt Adjust D 25 gt CSIOFEIN S286 44 4 3 Sa G G G Go a a ana m Field Remedy 1 Check the setting values in P PASCAL and if they are 0 input the values by referring to the service label attached to the back side of the front cover or input the values by referring to P Print which had previously been output Then turn the main power switch OFF ON 2 Perform full adjustment for auto gradation once again Thimaserress me i Canon 2 9 Noise from around developing drive assembly Cracked developing drive gear E Description Because of unbalance of starter inside the developing assembly the screw rotates under heavy load and the rail may bend in the direction of the arrow in the picture above This will make the developing assembly an
100. seg xe pesn Ajjuenbei4 se jes S WSSO0L LGZ ese uJ WSSQOE GZ UO 9uewIop d BUIXI 9ZNUOUd SPONO s l dold s pow ALIHOIHd ALIAILONGOUd 40 SWEN BULIG JO uoIgeuiqwoo ul S91N7eI aw 7 017UO9 AO GVW imagePRESS Canon In IMAGE PRIORITY mode MAP for primary fixing assembly control temperatures re 79g 105g 128g 150g 180g 209g 256g 300g One sided coated EE Two sided coated o J Recycled o Velm L default control temperature Media not supported MAP for secondary fixing assembly control temperatures 79g 105g 128g 150g 180g 209g 256g 300g Oo P ain O O One sided coated LL Vellum S S S T e default control temperature Media not supported ANY Media fed only to primary fixing Note on IMAGE PRIORITY mode The status enters Adjusting the fixing unit Wait for a moment if the control temperature is changed from the setting either in the primary or secondary fixing assembly X For 2 sided coated media of 80 105gsm in basis weight and LTR R or smaller in size the control temperature is set commonly in IMAGE PRIORITY and PRODUCTIVITY PRIORITY modes To maintain feeding performance the temperature is set lower than the control temperature normally set for 2 sided coated media of 80 105gsm in basis weight rest i MH Imagerress Canon 7 2 Addition of CP PRINT CP PRINT is newly added in service mode COPIER gt Function gt MISC P COLO
101. splatter prevention sheet at the end of the developing assembly gt New item E Description Abrasion against the drum causes the sheet to be broken Trouble Shooting Information for C7000VP series m Field Remedy Toner coated at the peripheral of the spatter prevention sheet reduces the friction resistance against the drum and the sheet is less likely to be broken Apply toner when replacing the sheet or installing a new developing assembly Apply toner also to the front external side of the spatter prevention sheet Both on the front and rear sides Measure at replacing the spatter prevention sheet Apply toner not only to the surface of the sheet indicated above but also to the inside of the sheet friction area between the sheet and the developing cylinder Measure for the new developing assembly The clear toner is applied to the inside of the sheet at shipping As indicated above apply toner only to the external side of the sheet Trouble Shooting Information for C7000VP series vs imagePRESS 3 1 Y Tiger BK Tiger If outputting low duty images this symptom may occur m Field Remedy 1 Make sure that the DCON version is Ver 36 01 or later and then change the service mode settings as follows Level 2 COPIER gt OPTION gt BODY gt DEV SP1 00000110 Level 2 COPIER gt OPTION gt BODY gt SL RATIO 1 Level 1 COPIER gt OPTION gt BODY gt SL DRIVE 6 Level 1 COPIER gt OPTION gt BODY gt SL DUTY
102. ssage of no Bk toner appeared on the control panel Printing cannot be performed thereafter PO15 14 sub hopper toner detect Bk TS102 was indicated as 1 No toner left with I O check m Cause Toner was adhered inside the joint with toner pipe of hopper assembly The joint with toner pipe is Black Shutter with part number FM2 2332 r a WV m Field Remedy Remove the toner inside the joint It was confirmed that when the unit was reassembled after removing the toner PO15 14 indicated 1 and then the supply motor started running and after a few seconds toner was filled and 1 was changed to 0 Trouble Shooting Information for C7000VP series vs imagePRESS Canon 2 2 Message Check Punch waste tray E Description There was a case where the message Check Punch waste tray persisted in the status line on the LCD control panel even though the punch dust box was not filled with punch wastes 4 The punch waste tray is full or it is act inserted cover Open the finisher s m Cause When mounting the punch chip case the flag 2 of the punch dust box upper 1 failed to be in the normal position and thus the punch chip case sensor PS40 3 failed to detect it m Field Remedy When the above mentioned symptom occurs loosen the 6 screws that fix the punch dust box upper 1 and move the box in the direction of the arrow A by the distance of the s
103. ssembly or Pressure roller unit Secondary fixing assembly Internal delivery unit Short connectors for detecting location Attach the 2 short connectors 1 for detecting location to the drawer unit in the new fixing intermediate unit The short connectors for detecting location need to be removed reattached in case of replacing a drawer unit pi Bee hy te iG Gi w sE m p rit if Tt Wa alan a s oss res i D imagerress Canon Appendix 4 Procedure for Replacing the Spring 1 Open the front door of the main station and slide out the feeding unit 2 Raise the cross feeding unit and remove the 3 screws 1 then remove the cover 2 Trouble Shooting Information for C7000VP series Jy imagePRESS 2010 09 17 Canon 3 Remove the spring 3 in such a way that it is detached from the plastic protrusion side 4 first 3 springs in total When refitting attach it from the metal protrusion side 5 4 Attach all the removed parts in the reverse order of removal Trouble Shooting Information for C7000VP series P imagePRESS
104. t and then make copies to check output images FC5 9252 Transfer Roller2 Thimagerress ren F di Canon 3 14 3 7mm Pitch Banding Symptom Due to abrasion of the photosensitive drum cleaner drive gears or the like 3 7mm banding image may occur E Cause The photosensitive drum drive gears do not engage well because of abrasion and this caused vibration This results in uneven drum rotation and causes 3 mm banding image This symptom also occurs due to soiled gears or contaminants m Field Remedy 1 Check the sliding performance of the gears In a heavy sliding condition there may be foreign objects on the shaft and inner circumference of two types of gears 3 and 4 In this case clean the shaft and inner circumference with lint free paper containing alcohol 4 Ifthe problem is not eliminated after performing the foregoing procedure replace the photosensitive drum cleaner drive gear 5 1 Developing assembly 2 Drum cleaner motor unit 3 32T gear FU6 0474 4 261 26T gear FU6 0473 5 161T 55T gear FU6 0304 5 Ifthe problem still occurs try performing the procedure in 2 9 Noise from around developing drive assembly Cracked developing drive gear Image Sample Trouble Shooting Information for C7000VP series vs imagePRESS Canon 3 15 Density difference on image between front side and rear side lt Case 1 Adjustment failure for the height of the primary charging assembly gt When per
105. t re fit the connector 5 Ifthe symptom still occurs re fit J4372 and J4360 connectors of the primary fixing internal driver PCB J4080 and J4400 connectors of the fixing heater driver PCB 1 and J1003 connector of the DC controller PCB 6 Ifthe symptom still occurs replace the fan with a new one FK2 3148 Fan Trouble Shooting Information for C7000VP series Jy imagePRESS M ea B ORA Canon 1 25 E822 0903 E Description There are some reported instances from the field where the error code E822 0903 was indicated because a communication error occurred between the fixing duplex feed PCB and the DC controller PCB 1 2 on the main station due to poor contact of the fixing duplexing drawer E822 0903 can be displayed when the tandem guide lower cooling fan FM358 causes an error sub station m Field Remedy 1 service mode gt COPIER gt Function gt PART CHK gt FAN gt enter 84 using the numeric keys gt OK gt FAN ON gt check the operation of the fan If the fan has no problem it will rotate for 10 sec at full speed If the fan does not rotate re fit the connector of the fan FM358 to correct such a problem as poor contact If the symptom still occurs re fit the fixing duplexing drawer connectors fitted on the front and back sides If the symptom still occurs re fit J4106 and J4070 connectors of the fixing duplex feed PCB and J1072 connector of the DC controller PCB 1 2 If the symptom still oc
106. t connection of the drawer connector in the machine Check continuity of the drawer connector e g whether there is piece of paper caught W imagePRESS meo F d Canon 2 12 Noise occurred at operating the refresh roller gt New item E Description Noise occurs when driving the refresh roller m Cause The screw that secures the roll retaining plate FC7 4948 000 at the pressure assembly of the refresh roller loosens and there generates a state of insufficient pressuring of the refresh roller against the fixing roller the refresh roller is driven with insufficient gear engagement for driving the refresh roller m Field Remedy Tighten the screw loosened as described above The roll retaining plate may have been deformed In this case replace the part Reference Change into the locking screw FU5 9235 000 is planned When the parts are prepared Service Information will be issued Trouble Shooting Information for C7000VP series S imagePRESS Canon 2 13 The magenta developing assembly is not activated gt New item m Cause Breakage of the bearing at the developing rail assembly and the gear of the developing drive assembly m Field Remedy Check the state of breakage and replace the developing rail assembly and or developing drive assembly Check whether the measures in 2 9 Noise from around developing drive assembly Cracked developing drive gear have been implemented 2 14 Breakage of the
107. t page E020 02b1 during continuous printing job 67 3 6 Color displacement in main scanning direction PEE E elovatnscie E E EE EEE EE EE E 68 3 7 Uneven density due to toner coating failure of sleeve sine anand eeu sean T ea eu enae eae bsine tees brslals 69 3 8 Trace of delivery reversing roller uneven gloss on 1 side of duplex in continuous printing 70 3 9 Glossy Lines equivalent to A4R or LTRR width P EA A A T 71 3 10 Dirt of pin hole ring Mark sserssessesessessesssesseesesesseenesesseenesesseeseseeseeneseeseeneseeseeneseeseeneneesenneneeges 72 3 11 Trace of bypass decurler belt uneven gloss on 1 side of duplex in continuous printing 13 3 12 Wax mark in tandem feeding mode Sian hen wat mtn osm lyn EANA mtn ios ml orn NAANA EANAN ANAA EANA nine ose nfl rnin Gi ess nf AAAA AAN 74 3 13 White spots appear at 68mm intervals eettteeeettirrrrrereerttrrnrrnnssnrrnrrrrnnnnnnnnnee ntete 76 3 14 3 7mm Pitch Banding ECE CECE CEC EC ECR ECE ECECECECECECECECECECECECECECECECECECECECECECECECETECECECECECECECECECECECECECECECECECECEC ET 71 3 15 Density difference on image between front side and rear sides 18 3 16 Boomerangseeeeeeereerrreerrrerererrrrererrrrrrerrrrrrrrrrrrr ttet ttet etetett tetetete tettetett tetetete ttet EEEE 78 3 1 7 Hue variation a a a a a a a a a a a a a E 79 3 18 Uneven image with approx 60mm pitch in main scanning direction 719 3 19 Sleeve ghost shadow image See ge ces A gene conc cats vce pees gence Gee acest 80 3 20 Streaks due to
108. t to 10 Note Density might decrease as a negative effect Therefore execute the above setting value change only if soil on the sensor occurred at less than 250K intervals of periodic cleaning maintenance for ATR sensor Or b Shorten the interval of cleaning maintenance 2 Image density is too low As possible causes of low image density soiled primary charging assembly faulty laser soiled dust proof glass faulty drum faulty developing and etc are conceivable However faulty developing is the most likely For this reason check the area around the developing assembly first m Field Remedy 1 Check the area around the developing assembly Are there occurrences of Tiger stripe Are there occurrences of developer overflow If these symptoms have occurred replace the developer after taking actions such as cleaning 1 If there is no abnormality found at the step 1 output PG5 of the corresponding color with density settings 80 and 255 Check the density and unevenness ewe i MH imagerress Canon 3 Abnormal toner supply Check Any occurrence of developer overflow Any occurrence of Tiger stripe Yes No Replace developer Feed 100 sheets of A3 LDR size or larger for PG10 200 sheets for A4 LTR Clean in the machine Execute the above Service mode COPIER gt Display gt DENS gt DENS YMCK No improvement even after repeating the left loop 3 times Y 10r more Y
109. te of the ITB upper frame and the end pianie te oara of the part A according to the chart 1 and then tighten the mut applied With the ITB assembly pressured check puch on of the ITB assembly against the registration detection unit With the ITB assembly pressured check push on of the ITB assembly against the registration detection unit i Secure the positioning pin plate Leading edge squarenass check flow Viewed from above with the ITB assembly pulled out Center of scale 0 Trouble Shooting Information for C7000VP series imagePRESS Pagego _ Rev 2 0 g Page 49 Canon leading edge squareness check flow Using paper of either AX297mm X 420mm or 11 X 17 inch 279rmm X 432mm execute outputting of the following test print COPIER gt TEST gt PG gt TYPE 5 COPIER gt TEST gt PG gt COLOR M 1 COPIER gt TEST gt PG gt COLOR Y CBkE 0 For details of printing method refer to the description in Service Manual Chapter 2 Checking image margin Measure the image leading edge margin L2 L3 of the output test print IF it is 0 2mm or more adjust the ITB positioning pin to adjust the distance L1 between the rear plate of the ITB upper frame to the end of the part A If trapezoid image becomes worse execute adjustment in service mode level 2 gt COPIER gt ADJUST gt IMG REG gt SLOP H M Adjustment to negative side Center of
110. the following procedures 1 Select the following in order Start gt Control Panel gt Windows Firewall 2 Select Exceptions tab mmni Escapiare firmad indore Peral habr pried pau commu b praa drie str borrad uar heri pE ECEN O ve C misapara ralja rart oom The sfm Backs d tds aa ban arrada coal ath ha aceon of thom maad ori ray ea SE D Det sew canes See ihe ahi eu cont te pe rea ri Ea oe kemia a eed ph T a act E radad saha Fesas bisky pya P cir hes Espia Amibe a a Qo ima urg har trg ern a edo Forel raa maha Harr CETHE rE LA bea ed ec C 2 Select File and Printer Sharing check box mad Ecapiore j ist Pima bo lured off oe congute bo alk of etek aed niece E Date ue Go tet ht le ae rd Het ec ed Be Gerrei ib ard skool Dn Progreso Borers i Farei eto OUFE F urar Herm ae jo a o E Sah a no a tice F ha g pag C J e 5 imagePRESS Canon 3 Click Edit button and make sure that all the port check boxes are selected Then click OK button Edit a Service You can individually confiquie the porl z iha sre sssoosbed wih ihis seue To apen a pail sect he check bos mest to it EA TEP aS EJ UDP 137 E UOP 136 Gmm Erapini ia Windes Fika bp ul a ra be at gk i iha l io Feri cirea Secs such Hha miart Ercan feed pe ck a Berend bob a pee Din Prowreaire eared Gaara Hams Gel Fibs rad Prinder 5 ba
111. uneven gloss on the coated paper sub scanning eseese see 81 3 21 Starter overflow Ee ECCT ETE E ECE CEE CECE TEER ECE C ETTORE CCECE TERE CCRC E CECE TCC E TCT Err ee Tre rrr 82 3 22 Hue variation 2 E E E E T A T E E E T E E E E COCR ET Te 83 3 23 Soiled back side of image toner overflow from the secondary transfer cleaner gt New item 84 3 24 2mm pitch banding gt New items eters tettetett tettetett Eeee EEEE 85 3 25 Uneven gloss on image entire surface gt New items sssrsesesstesseseeeeseens 85 3 26 Uneven gloss on image unevenness at the center in vertical direction gt New item 86 3 27 Soiled front side of image fault in ITB cleaning gt New item vr 8 7 3 28 Color displacement in sub scanning direction gt New temrr 90 3 29 Distorted toner image due to wax gt New item SEE A E A E E E 01 3 30 Scratches on images of coated paper gt New ftemncrcrcrrccereseretsessereeneneeensennens 93 4 A he ee 94 4 1 010E 0209 020A Jam Code Spring at cross feeding assembly breaks 94 4 01 2A JAM a a a a eee sat eneueuGs wowace 95 4 3 1145 Jam with A4R paper Timing Belt of Saddle Assembly in Saddle Finisher AB2 slips off 96 44 01 14 JAM E EE E E E ETE E E E E E E T E E E A E 97 4 5 Pick up failure multi feed how to adjust the pick up air flow 98 gt New item A T E E E A a a E E E ERR TE CCTCET TEE 98 5 Specification related iSSUCS eseeeeeeeeeeessssssseeeeeeeenenesssseennsnsnnsnseesseeenennnsnesee 104 5 1 Descri
112. unit Break down toner accumulation inside the unit W imagePRESS tee F dii Canon 3 9 Magenta fogging throughout page E020 02b1 during continuous printing job E Description Since magenta fogging occurred throughout a page including blank areas or the error code E020 02b1 occurred at random the DC controller PCB 1 1was replaced with a new one for solution When the same symptom occurs go through the following field remedy Canon PSF Z hN E020 0Xb1 is the toner density sensor signal upper limit error and can be displayed when 5 sheets of paper are fed continuously at too low T D ratio that is in a state in which the following service mode values are detected as being 192 or higher for Y and 126 or higher for M C K service mode level 1 gt COPIER gt Display gt DENS gt SGLL Y M C K Reference The meaning of the notation X at the second digit of sub code of E020 error is as follows 1 yellow 2 magenta 3 cyan and 4 black m Field Remedy i gi e In service mode level 2 gt COPIER gt Display gt DENS gt SPL LG Y M C Bk check the setting value of respective modes If 01 appears in a row check the toner amount inside the toner bottle or the sub hopper Re fit the connector of the toner density sensor Check cables of the sub hopper toner level sensors and the hopper toner level sensors for pinching If the symptom still occurs re fit all the connectors of the DC controller PCB
113. urn on Bit2 of DIP SW 381 on the optional switch PCB on the finisher Reference Regarding other punch units set the appropriate Bit s of DIP SW381 as follows Punch Unit U1 2 hole turn Bit ON Punch Unit V1 2 3 hole turn Bit2 ON Punch Unit W1 4 hole FRANCE turn Bit 1 and 2 ON Punch Unit X1 4 hole SWEDEN turn Bit3 ON 1 19 E747 051B E Description Since the S B PCB was faulty the error code E747 051B was indicated when copies or printouts were output after this machine had started up When the same symptom occurs go through the following steps in sequence E747 051B can be displayed when an error occurs in the main controller PCB MAIN M m Field Remedy 1 Turn the main power switch OFF and then ON 2 Ifthe symptom still occurs turn the main power switch OFF and clean the terminals of the following boards which are piggybacked on the main controller PCB with lint free paper moistened with alcohol then re fit the boards RO B PCB O B PCB when an EFI controller is connected or GU Short PCB when an EFI controller is not connected S B PCB ZJ A PCB piggybacked on the S B PCB LAN BAR B PCB RB A PCB w REOS function included in the PDL option If the symptom still occurs replace the S B PCB with a new one 2 Ifthe symptom still occurs replace the main controller PCB MAIN M with a new one 3 Ifthe symptom still occurs replace all the boards listed in Step 2 except the S B PCB by new ones
114. w one FK2 3124 Stepping DC Motor 1 11 E078 0001 E Description There are some reported instances from the field where E078 0001 was displayed because the ITB cleaner motor did not rotate When the same symptom occurs perform the following field remedy E078 0001 can be displayed when the phase lock signal is not detected for 500msec 100msec x 5 times continuously even if 2 sec or more have passed since the start of the ITB cleaner motor m Field Remedy 1 Re fit the connector at J5229S or J5229P on the ITB cleaner motor 15 Re fit the connectors at J1340 and J1337 on the I T B Driver PCB Assembly L 16 If the symptom still occurs replace the ITB cleaner motor with a new one Reference The connector at J1046 on the DC Controller PCB 1 1 is also related to the aforementioned error code FK2 2725 Brushless Motor FM2 7690 I T B Driver PCB Assembly L eee Fiat W imagerress Canon 1 12 E202 0001 E Description There are some reported instances from the field where upon installation of the cooling fan for DADF R1 a harness extending from the fan was pinched and the fuse on the Interface PCB had an open circuit causing the error code E202 0001 E202 0001 can be displayed when an error is found during the forward trip of the HP search The possible cause of this error is a fault in the scanner HP sensor the scanner motor or the reader controller PCB m Field Remedy 1 When the same symptom occurs chec
115. wever setting this feature to Off may result in a more accurate registration of some paper types On The paper length is accurately measured for two sided printing The measured value is then calculated to adjust the position of the image on the second side Off The paper length is not measured for two sided printing The value set for the Lead Edge Alignment Adjustment mode is used directly to adjust the image position Note gt If you switch between On and Off check the image position set for the backside of the Lead Edge Alignment Adjustment mode again gt Setting Back Side Lead Edge Alignment Correction to Off results in a more accurate registration for the following paper types Paper with the same the width and length Paper with different widths and lengths rem Fat WH imagerress Canon 5 Adjusting the Skew Correction Level of the fed paper 1 Press Skew Correction Level Adjustment 2 Enter the value by pressing or If the printed image is slanted only on the particular paper Such as Thin Paper this feature may enable you to adjust the transferring position of the paper The skew correction roller is located in the feeding unit of the marking engine It adjusts the registered position of fed paper by pushing the paper diagonally against the wall inside the feeding unit If the setting of skew correction level is incorrect the printed image is slanted To increase the pressure an
116. wn is necessary Be careful not to make the cable be in contact with the edge of the plate etc and broken When closing the paper stock assembly be careful not to drag the cover of the paper stock assembly on the floor and damage the external surface Trouble Shooting Information for C7000VP series P imagePRESS Canon Step 9 Observe the behavior of papers being picked up from the location indicated in the red circle on the photo below oT View seen from the observance point Trouble Shooting Information for C7000VP series Jy imagePRESS 2010 09 17 Canon Behaviors of paper according to the difference in the air pressure If an unstable behavior as 2 or 3 is observed adjust the air pressure to achieve a stable behavior as 1 Optimum air pressure All spaces between two adjacent floated sheets are almost the same and the number of floated sheets is stable approx 10 to 20 sheets There is an appropriate distance between the ceiling of the paper stock assembly and the uppermost paper slightly less than 10 mm The leading edge of paper is not lowered by air does not vibrate finely or move significantly Too strong air pressure A stack of several sheets is floated at the area near around the ceiling of the paper stock assembly Weak air pressure The number of floated sheets is small 5 sheets or less The number of floated sheets increases and decreases per approx 10 sheets Trouble Sho

imagePRESS C7000VP Series Trouble Shooting Information

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