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CL408e/CL412e Printers - Pdfstream.manualsonline.com

1. Replacing the Timing Belts Replacing the Print Head Replacing the Platen Replacing the Ribbon Drive Clutch Washers 10 Replacing the Ribbon Motion Sensor 11 Replacing the Label Sensor 12 Replacing the Label Sensor Module 13 Replacing the Head Open Swiltch 14 Replacing the Display Panel PCB OVerVieW ES Factory Service Test Print Clear Head Counters Clear Dispenser Counter Clear Gutter Counter Clear EEPHRHOM reitera rises Sample Test PHNIS PN 9001078 Rev Table of Contents Section 9 Optional Accessories SOV ET VIO qe 9 1 2 Label Cutter Kit Installatio
2. 6 The LAN Ethernet Interface Z Error SIQnalS D LEE 8 Troubleshooting Tables 9 Head Pattern Examples 10 Hex Dump Diagnostic Labels ii CL408e CL412e Service Manual 9 2 e X X Ribbon Clutch Adjustiments Ribbon Guide Plate Adjustment Tear Plate Adjustment Print Head Position Alignment Print Head Balance Adjustment Print Head Alignment Adjustment Timing Belt Tension Adjustment C Replacing the Main Circuit Board Replacing the Fuses T Replacing the Power Supply Replacing the Stepper Motor
3. Fa ria b IEEE ELE LE jun in ti Hi UA 1E2020A 2E2020A 3E2020A 4E2020A SE2020A Life 00000 0 Head 00000 0 Head 00000 0 Head 00000 0Km CT 000000 DP 60000 0Km HD Check OK Reflective Sensor 150 0 H0 0 Transnissive Sensor H2 1 SH 0 7 F Pitch Offset VR1 0 00 mm Print R1 55 DffsetVR2 0 00 mm Pitch VR3 40 00 mm Darkness3A SPEED 4 H Offset 0000 V Offset 0000dot P Pitch YES I FIEEE 1284 LARGE TEST PRINT AND MAY NOT EXACTLY MATCH YOUR OUTPUT SMALL TEST PRINT PN 9001078 Rev B CL408e CL412e Service Manual Page 7 7 Section 7 Factory Resets I a in 9001076 SATO CL408e CL412e Service Manual Page 7 8 ev Section Troubleshooting 8 1 Overview This section has been devised to help you if you are unable to produce output on the CL408e CL412e printers Use this section to make sure the basics have been checked before deciding you are unable to proceed further The design of the SATO CL408e CL412e printers is based upon proven technology and reliable components When a problem occurs the solution can be easily traced using the troubleshooting tables in this section These tables list symptoms probable causes and suggested corrective actions Many of the suggested corrective actions include references to a section or paragraph found elsewhere in this manual
4. 4 3 4 Potentiometer Assignments amp Adjustments 4 6 5a Print Position Adjustment 4 8 SD Print Position Adjustment 4 9 6 Label Gap Adjustment 4 10 PN 9001078 Rev B CL408e CL412e Service Manual Table of Contents Section 4 Electrical Checks and Adjustments 7 Eye Mark Adjustment 8 Offset Label Stop Position Adjustment 9a Ribbon Sensor Operation Verification 9b Ribbon Sensor Voltage Checking 10 Print Darkness Adjustment Section 5 Mechanical Adjustments O Q j G N Section 6 Replacement Procedures N O O OC N Section 7 Factory Resets NO O Q N Section 8 Troubleshooting MEO aul LR 2 Initial Checkliel E cditio tir E 3 The IEEE 1284 Parallel Interface 4 RS232C Serial Interface ss 5 The Universal Serial BUS USB
5. 1 318 1 SATO CL408e CL412e Service Manual Page 10 7 Section 10 Parts List Print Head Assembly PANHEADSCREW 2 EC 1 PR7770700 HEAD PRESSURE SET 1 Page 10 8 SATO CL408e CL412e Service Manual PN ue ev Section 10 Parts List 10 4 Ribbon Assembly Page 10 9 CL408e CL412e Service Manual PN 9001078 Rev B Section 10 Parts List Ribbon Assembly Page 10 10 CL408e CL412e Service Manual PN ebd ev Section 10 Parts List Ribbon Assembly 2 CC EE s PAG 8 4 M00021 P meHrscREw 8 s 13010 ottessbRYMETAL 2 Poe fose fe s Eze STOPPER COLLAR 2 s Bs AbuusrscREw 2 PN 9001078 Rev B CL408e CL412e Service Manual Page 10 11 Section 10 Parts List Ribbon Assembly Page 10 12 CL408e CL412e Service Manual PN ebd ev Section 10 Parts List 10 5 Base Cover Assembly 59 92 SATO CL408e CL412e Service Manual Page 10 13 Section 10 Parts List Base Cover Assembly Page 10 14 SATO CL408e CL412e Service Manual PN ue ev Section 10 Parts List Base Cover Assembly wm 1408 CL412e 9001078 SATO CL408e
6. Core ID Recommended 3 in 76 mm Page 1 10 CL408e CL412e Service Manual PN 9001078 Rev B General Printer Specifications Specification Sensing Section 1 Overview and Specifications CL408e CL412e Transmissive See thru Reflective Eye Mark Movable Movable Continuous Form Sensor not used Ribbon Maximum Width Length 4 4 in 111 mm 1475 ft 450 m Thickness 4 5 micron Face in Wind Controls and Signals On Line LED Status Green Power LED None Media Out LED Status Red Ribbon Out LED Status Red Error LED Status Red LCD Panel 2 Line x 16 Character On Off Line Switch Front Panel Label Feed Switch Front Panel Power On Off Switch Rear Panel Potentiometer Adjustments Print Darkness Front Panel Pitch Front Panel Offset Front Panel Display 1 Single two color Red Green LED None PN 9001078 SATO CL408e CL412e Service Manual Page 1 11 Rev B Section 1 Overview and Specifications General Printer Specifications Specification CL408e CL412e Interface Modules Parallel IEEE 1284 Parallel Serial Serial Protocol RS232C 9600 to 57 600 bps RS422 485 9600 to 57 600 bps Hardware Flow Control Ready Busy Software Flow Control X On X Off Bi directional Status 2 3 or 4 Uni
7. 24 22 PLANWASHER 25 22 SPRNGWASHER 26 __PE1770400 LATCH HANDLE 20770100 SPRING LATCH HANDLE 3 8 COLLAR 29 Mb4ioi4gi PANHEAD SCREW 30 Mb4300821 PANHEAD SCREW s PR77000 PLATEN CLAE se CLAMP Mb4300621 PAN HEAD SCREW 2112704 TMING BELT CL408E 35 Pa1773200 TEAROFFOUMER 36 E7080 CUTTER PROTECTOR s 7 00821 PANHEAD SCREW 38 io HEADOPENSW 39 3201221 PANHEAD SCREW 40 PEG770000 PAPERGUDE 41 22 PLAN WASHER PLATEN ROLLER SUB PR7771000 CL4126 1 46 PT8130064 TIMING BELT CL412e 24 25 26 27 28 29 30 31 32 33 34 39 36 37 38 39 40 41 45 46 Page 10 4 SATO CL408e CL412e Service Manual PN ue ev Section 10 Parts List 10 3 Print Head Assembly ZS Y Nu cu e Q PN 9001078 Rev B CL408e CL412e Service Manual Page 10 5 Section 10 Parts List Print Head Assembly PN 9001078 CL408e CL412e Service Manual Page 10 6 Rev B Section 10 Parts List Print Head Assembly 6 PAU ADJUST PLATE 1 s HEAD SUB BRACKET 1 s mDas00621 PANHEADSCREW 2 35 16 PANHERDSCREW 3 Azo
8. M 1 6 5 Operaltlon Panel stands pasa E dn 1 7 6 Installation Considerations 1 9 7 Optlonal Accessorles in nnd c 1 9 8 Environment amp Approvals 1 10 9 General Printer Specifications 1 10 10 Character oorr ber esto De etas buoni ARAA AEEA 1 13 T1 Bar Codes x 1 14 Section 2 Configuration 1 Dip Switch SettifigS 2 1 2 Default Seltihgs rte aaa lude en 2 7 3 LCD Panel Configuration uyu luu ua et 2 8 Normal MOC 2 9 Advanced ERRES SE 2 13 Card Moderne dent lient instant dre teste 2 17 Service ns tentes E 2 25 Counters rm 2 32 Test Mei HU DE M 2 33 Default Setting Mode 2 34 Maintenance Mode Factory Mode 2 35 Clear Non Standard Pro
9. m REMOVE 2 SCREWS HOLDING THE SIDE COVER TO THE OUTSIDE FRAME Page 4 2 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 4 Electric Checks and Adjustments 4 3 DC Power Voltage Checks To check voltage levels first check the fuses Section 6 3 and replace if necessary Then remove the LH cover Section 4 2 and perform the following steps Addtional equipment required TP Test Module Digital Multimeter STEP PROCEDURE Refer to illustrations on pages 4 3 through 4 5 T Attach the connector from the TP Test Module to the test port on the main PCB Note correct positioning of connector Nibs on the connector are placed down in the receptacle on the PCB in the forward position 2 Attach the ground probe of the multimeter to the TP Test Module Gnd pin 3 Attach the positive probe of the multimeter to the SIG pin on the TP Test Module terminal 4 Turn printer on and rotate the dial to a dial POS on the TP Test Module Record the values from the Multimeter LCD 5 Confirm voltages are correct If not then replace power supply Refer to Section 6 4 6 After performing tests replace the LH cover to the printer MAIN PCB VR1 OFS TEST POINT VR2 VR3 CONNECTOR No o CN13 it ee SATO CL408e CL412e Service Manual Page 4 3 ev Section 4 Electric Checks and Adjustments DC Power Voltage Checks CONNECT
10. 9 Because of a bug in the vendor s software driver file servers equipped with certain models of SMC Ethernet controllers may crash when an SATO enhanced ethernet adapter is connected to the network This problem which primarily affects EISA based controllers made in 1993 or earlier is not specific to SATO enhanced ethernet adapters and can be fixed by upgrading the file server with the latest SMC drivers Contact SMC technical support at 516 435 6250 for additional information and instructions on how to download the new drivers from the SMC bulletin board Windows NT LAN Server Troubleshooting If you are having trouble printing with Windows NT or LAN Server check the following 1 Make sure that you can ping the SATO enhanced ethernet adapter using the DOS or OS 2 command PING ipaddress where ipaddress is the IP address of the SATO enhanced ethernet adapter If you cannot ping the print server you will not be able to print Page 8 8 CL408e CL412e Service Manual E Section 8 Troubleshooting Windows NT LAN Server Troubleshooting 2 Make sure that TCP IP and Ipr printing are installed and running on the Windows NT system or the LAN Server file server 3 If you are having problems printing to the SATO enhanced ethernet adapter from a client PC that is connected to a Windows NTAS or LAN Server file server verify that you can print a job directly from the DOS or OS 2 prompt on the file server If you can print from
11. Display POT not positioned properly display POWER LED AC power cable not connected Verify that the cable is connected to the printer and the AC outlet not on Main power fuse defective Replace fuse Sec 6 3 Test power supply and replace if ERROR LED on Defective power supply Head not locked defective Sec 6 4 Close and latch head release LABEL LED on Label supply roll empty Replenish label supply Label stock not routed through sensor Reload labels Adjust sensor position Label sensor not positioned correctly Manual Page 8 13 PN 9001078 Rev B SATO CL408e CL412e Service Section 8 Troubleshooting Print Quality Problems Symtom Probable Cause Suggested Corrective Action LABEL LED On Label sensor blocked Clean label sensor Incorrect label sensor threshold setting Platen drive malfunction Adjust label sensor threshold Sec 4 6 amp 4 7 See Section 6 8 Ribbon LED on Ribbon supply roll empty Replenish ribbon supply Ribbon supply out of alignment Realign ribbon sensor Ribbon sensor blocked Clean ribbon sensor No cardboard core on ribbon rewind Use cardboard core on ribbon rewind Page 8 14 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 8 Troubleshooting 8 9 Head Pattern Examples FACTORY DEFAULT GOOD ADJUSTMENT CLEAR DARK FEED EVEN T
12. Section 6 Replacement Procedures Section 7 Factory Resets Section 8 Troubleshooting Section 9 Optional Accessories Seclion 10 Parts list Index PN 9001078 Rev B SATO CL408e CL412e Service Manual Page 1 1 Section 1 Overview and Specifications 1 2 Physical Characteristics Depth FRONT ACCESS DOOR LABEL OUT SLOT Width Dimensions PAPER CHECK WINDOW Height p TOP ACCESS DOOR CL408e CL412e Wide 10 7 in 271 mm Deep 16 9 in 430 mm 12 6 in 321 mm 28 7 lbs 13 kg Power Requirements Voltage 115 220 V 4 10 50 60 Hz 1 Power Consumption 50W idle 130W Operating Page 1 2 CL408e CL412e Service Manual PN 9001078 Rev B Section 1 Overview and Specifications 1 3 Printer Features COVER PLATE REMOVE FOR ACCESS TO DISPENSER AND FAN FOLD SLOTS INTERFACE SLOT PCMCIA MEMORY EXPANSION SLOT EXT CONNECTOR POWER SWITCH AC FUSE CONNECTOR Rear Panel INTERFACE SLOT Slot to plug in an interface adapter An adapter must be connected before the printer is operational The adapter types available are RS232C Serial I F Module DB 25 IEEE1284 Parallel I F Module AMP 57 40360 Universal Serial Bus I F Module Ethernet 10 100 BaseT I F Module RS 422 485 Module DB 9 MEMORY CARD SLOT One slot for optional PCMCIA Memory Cards EXT CONNECTOR Externa
13. 6 Press the FEED key 7 A label should be printed containing the contents of the print buffer in Hexadecimal format 8 Return DSW2 4 to the Off position 9 Turn the printer off and then back on to place it back in the normal print mode Receive Buffer Hex Dump The data that is being received by the printer before it is placed in the Print Buffer can be examined by using the Hex Dump Mode The label numbers each line of data received in the left hand column the data in hexadecimal format in the center columns followed by the same data in ASCII format in the right hand column STEP PROCEDURE Turn off the printer Place DSW2 4 in the On position Turn on the printer Transmit the data to the printer The data received is printed on a label in hexadecimal format Return DSW2 4 to the Off position Turn the printer off and then back on to place it back in the normal print mode PN 900107 8 SATO CL408e CL412e Service Manual Page 8 17 Rev B Section 8 Troubleshooting NAT ut Page 8 18 CL408e CL412e Service Manual PN 9001 Ue V Section Optional Accessories 9 1 Overview This section contains instructions for installing the following optional accessories e Label Cutter Kit Label Dispenser Kit e PCMCIA Memory Expansion e Flash Memory Expansion e Heal Time Clock PN 9001078 CL408e CL412e Service Manual Page 9 1 Rev B Section 9 Optional Acc
14. PN 9001078 Rev B CL408e CL412e Service Manual Section Interface Specifications 3 1 Overview This section presents the interface specifications for the CL408e CL412e printers CL408e CL412e printers utilize a Plug In Interface Module for maximum printer configuration flexibility The following information is presented in this section Interface Types The Receive Buffer 1284 Parallel Interface RS232C Serial Interface BI Directional Communications using the RS232C Serial Interface Universal Serial BUS USB Local Area Network LAN Ext Connector 3 2 Interface Types The parallel interface for CL408e CL412e printers is a high speed bi directional parallel interface that conforms to the IEEE 1284 specification ECP mode on some computers The interface is also compatible with the older Centronics parallel interface standard If it does not detect the correct IEEE 1284 signals in the interface connection it will automatically operate in the standard Centronics mode which is much slower To use the IEEE 1284 parallel interface to its fullest capability requires that the host also have an IEEE 1284 compatible interface and that the two be connected with a cable that meets the IEEE 1284 specification If either of these two are not present the data rate is severely compromised PN 9001078 Rev B SATO CL408e CL412e Service Manual Page 3 1 Section 3 Interface Specifications Interface Types
15. Boda CL408e CL412e Service Manual Page 8 9 Section 8 Troubleshooting 8 7 Error Signals The LCD display Front Panel LED Indicators and Buzzer provide a visual audio indication of the type of error encountered LED LCD Message Audible Beep Error Condition To Clear Error On Machine Error 1 Long Machine Error Cycle Power ON OFF Error On EEPROM Error 1 Long EEPROM Read Write Cycle Power ON OFF Error On Error On Head Error Sensor Error 1 Long 3 Short Print Head is damaged Sensor Replace Print Head Cycle Power ON OFF Cycle Power ON OFF Error Blinks Card R W Error 1 Long Memory Card Read Write Format Memory Card Cycle Power ON OFF Error Blinks Card Low Battery 1 Long Memory Card Battery Low Replace MC Battery Cycle Power ON OFF Error Blinks Head Open 3 Short Head Open Close Head Lever Error On Line Blinks Parity Error 3 Short RS232 Parity Error Correct parity to match system Error On Line Blinks Overrun Error 3 Short RS232 Overrun Error Verify RS232 Settings Error On Line Blinks Error On Line Blinks Framing Error Buffer Over 3 Short 3 Short RS232 Framing Error Buffer Overflow Verify RS232 Settings Verify RS232 Settings Error On Line Blinks Paper End 3 Short Media End or Misselected Media Type Replenish Media Selec
16. Section 2 Configuration Dip Switch Settings Firmware Download DSW2 6 Places the printer in the Firmware Download mode for downloading new firmware into flash ROM DSW2 Off Disabled Enabled 3 4 5 6 Protocol Code Selection DSW2 7 Selects the command code set used DSW2 DSW2 7 SETTING Off Standard on Nose 3 4 5 6 M8400 Emulation Mode DSW2 8 For emulating earlier series software commands Should be used only if problems are encountered when using existing software This switch will also affect the setttings selected by DSW1 7 and DSW1 8 DSW2 DSW2 8 SETTING Disabled OFF Enabled 1 2 3 4 5 6 7 8 Mode Selection DSW3 1 and DSW3 2 Selects the operating mode of the printer Batch Continuous disables the label taken dispense option sensor DSW3 SETTING ON Batch Continuous OFF Tear Off 1 2 3 4 5 6 7 8 Cutter Dispenser Page 2 4 CL408e CL412e Service Manual PN 9001078 Rev B Section 2 Configuration Dip Switch Settings Label Sensor Selection DSW3 3 Enables or disables the Label Pitch sensor If the sensor is enabled it will detect the edge of the label and position it automatically If it is disabled the positioning must be under software control using Line Feed commands DSW3 DSW3 3 SETTING Of On Sensor Not Back Feed Selection DSW3 4 When Back Feed is enabled the printer will position the
17. This setting changes the base reference point for all subsequent label jobs The effect is identical to the lt ESC gt A3 Base Reference point command The maximum value that can be set is 1424 dots STEP PROCEDURE 1 Use the LINE key to step the first digit of the counter to the desired setting The display will increment one step each time the LINE key is pressed 2 Press the FEED key to accept the setting and advance the cursor to the second digit Again use the LINE key to step to the desired setting Once it is correct press the FEED key to advance to the next adjustment 3 Once the setting is correct press the FEED key to accept the setting and advance to the next display Print a test label after completing the adjustments to ensure it is correct Note This setting can be overridden by the Base Reference Point Command in your software Set Calendar SET CALENDAR DES NG This message will only be displayed if the Calendar Option is installed in the printer The Calendar is an optional feature in CL408e CL412e printers allowing the date and time to be set manually using the LCD Display or via the lt ESC gt WT Calendar Set command The last setting set either manually via software command received by the printer will be the value used The format of the display is YY MM DD hh mm Year Month Day hours minutes The date format is fixed and cannot be changed To enable the Calendar feature if installed press
18. is removed from the bootp entry in the etc inetd conf file Verify that etc bootptab file is correctly configured Page 8 6 CL408e CL412e Service Manual E Section 8 Troubleshooting 5 Also verify that the host computer and the print server are either on the same subnet for example if the print server has a subnet mask of 255 255 255 0 the host must have the same subnet mask or that the router is properly configured to pass data between the two devices 6 If you are using a Berkeley based UNIX make sure that the daemon is started on Berkeley based systems with the command lpc start printer where printer is the name of the local print queue 7 If you are using an AT amp T based UNIX make sure the printer is enabled enable printer where printer is the name of the local print queue 8 Make sure that the lpr lpd remote line printer service are running on the host computer refer to your host computer documentation for information on how to do this 9 If you cannot print from DEC TCP IP Services for VMS UCX make sure that you have version 2 0B or later of this software because earlier versions will not work with the SATO enhanced ethernet adapters 10 If you are using the raw TCP port and are experiencing intermittent queue stalling problems make sure that queueing is enabled on the service do a SHOW SERVICE command from the remote console and note if Q is listed in the OPT column for the desired
19. 2 Raise the access door and remove 2 screws holding the side cover to the inside frame Figs 6 1 3 Remove 2 screws holding the side cover to the outside frame Remove the cover to expose the electronics 4 Remove 2 screws holding the power supply to the back of the cabinet and 1 screw from inside the cabinet Detach the connections Figs 6 9 5 Remove and replace the defective power supply 6 Replace the cover and reconnect the power cable 7 Check the DC power voltages Refer to Section 4 3 PN 9001078 SATO CL408e CL412e Service Manual Page 6 9 Rev B Section 6 Replacement Procedures Replacing the Power Supply v REMOVE 2 SCREWS POWER SUPPLY REMOVE POWER SUPPLY DETACH CONNECTORS Figs 6 9 Page 6 10 CL408e CL412e Service Manual PN 9001078 Rev B Section 6 Replacement Procedures 6 5 Replacing the Stepper Motor The stepper motor is used to transmit motion to the print mechanism for precise print positioning The stepper motor transmits torque to the label feed roller the platen roller the ribbon feed roller and the ribbon rewind spindle via a series of toothed pulleys and timing belts STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cable 2 Raise the access door and remove 2 screws holding the side cover to the inside frame Figs 6 1 3 Remove 2 screws holding the side cover to the outside frame Remove the cover to expose the e
20. CL412e Service Manual Page 10 15 Rev B Section 10 Parts List Base Cover Assembly Page 10 16 SATO CL408e CL412e Service Manual PN ue ev Section 10 Parts List Base Cover Assembly 2 Pr ssoroo RueeERFOOT 4 s Pzw7500 CENTER FRAME 4 bai PANHEADSCREW 5 mbas00621 PANHERDSCREW 4 s PE Jo s Ps Pos 318 PBorwo 1 14 TENSONBRACKET 15 280740900 SHAFT TENSION ROLLER 1 316 2007400 SPRING TENSION 1 25 Mbas0062 PANHEAD SCREW 6 PN 9001078 Rev B CL408e CL412e Service Manual Page 10 17 Section 10 Parts List Base Cover Assembly ITEM NO POWER SUPPLY UNII 115V o lt 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 53 54 55 56 57 58 59 61 62 64 67 71 72 73 74 76 77 Page 10 18 SATO CL408e CL412e Service Manual PN ebd ev Section 10 Parts List Base Cover Assembly ITEM NO ary 78 MD4300621 PANHEAD SCREW 7e 770700 CABLE PROTECTOR 80 PR7770300 MOTOR PULLEY SET CL4086 s PR7770400 GUIDE ROLLER e MD3201221 PAN HEAD SCREW 7745 PAU72900 sENSORSUT s FUSE 250v 315 mD4300621 PAN HEAD SCREW 0002 PLANWASHER 1770200 MOTOR
21. E ring Figs 6 20 6 22 11 Reattach the belts 12 Check belt tension and adjust as necessary per Section 5 8 13 Replace the cover and reconnect the power cable PN 9001078 Rev B CL408e CL412e Service Manual Page 6 17 Section 6 Replacement Procedures Replacing the Platen REMOVE TIMING F RING BELTS MOTOR MOUNTING SCREWS PLATEN SHAFT FLATS BUSHING CLAMP amp SCREW SHOWN SCREW OUT OF POSITION PLATEN amp COMPONENTS Fig 6 21 SIDE FRAME 65 mmm Fig 6 22 Page 6 18 CL408e CL412e Service Manual PN 9001078 Rev B Section 6 Replacement Procedures 6 9 Replacing the Ribbon Drive Clutch Washers Both the ribbon unwind and the rewind drive spindles incorporate a friction clutch assembly to control tension The friction washers within these clutch assemblies are replaceable The procedure is identical for both the rewind and the unwind clutch assemblies DISASSEMBLE STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cable 2 Raise the top access door and open the front access door Remove the ribbon and label stock if installed Fig 6 23 3 Remove the following parts from the two spindle shafts in order List 6A and Figs 6 24 NOTE Disassemble one spindle at a time so that the other can be used for reference ITEM NO DESCRIPTION QTY EACH ASSY Locking Screw Adjus
22. Head Open Lever 1 4 Head Open Switch 6 27 Head Pattern Examples 8 15 Hex Dump Diagnostic Labels 8 17 Hex Dump Mode 2 38 Hex Dump Selection 2 3 Horizontal Offset 2 14 PN 9001078 Rev B CL408e CL412e Service Manual Index 1 Index Idle Roller 9 14 IEEE 1284 Parallel Interface 3 4 8 2 Ignore CR LF 2 16 Installation Considerations 1 9 Installation Problems Lan Ethernet Interface 8 5 Interface Options 10 21 Interface Slot 1 3 Interface Specifications 3 1 Interface Types 3 1 L Label Cutter Kit Installation 9 2 Label Dispenser Kit 9 6 Label Dispenser Installation 9 6 Label Dispenser Latch 9 14 Label Gap Adjustment 4 10 Label Guide 1 5 Label Sensor Assembly 6 25 Label Sensor Module 6 26 Label Sensor Selection 2 5 Label Sensor 1 6 6 24 Label Taken LED 1 7 1 8 Labels 9 14 Lan Ethernet Interface 8 5 LCD Panel Advanced Mode 2 13 LCD Printer Card Mode 2 17 LCD Display Panel 1 7 1 8 LCD Panel Normal Mode 2 9 LCD Panel Configuration 2 8 LCD Panel Clear Non Standard Protocol 2 37 LCD Panel Counters Mode 2 32 LCD Panel Maintenance Mode Factory Mode 2 35 LCD Panel Service Mode 2 25 LCD Panel Firmware Download Mode 2 39 Line Key 1 7 1 8 M8400 Emulation Mode 2 4 Main Circuit Board 6 2 Main PCB Assembly 10 20 MAIN PCB BOARD 9 21 Mechanical Adjustments 5 1 Media Holder 1 5 Mem Select 2 17 Memory Format 2 24 MEMORY MODULE PCB 6 5 MEMORY PCB BOARD 9 16 Mode Selection
23. INITIAL DISPLAY ONLINE Normal Mode Power QTY 000000 Advanced Mode LINE POWER ADVANCED MODE TEST PRINT MODE Test Print Mode FEED POWER CONFIGURATION Default Setting Mode DEFAULT SETTING Std Protocol LINE FEED POWER YES NO DSW2 4 ON LINE MAINTENANCE MODE maintenance Mode FEED POWER DIPSW2 4 ON gt OFF ONLINE QTY 000000 Hex Dump Mode DSW2 4 ON POWER Firmware FLASH DOWNLOAD Download Mode DSW2 6 ON POWER READY Page 2 8 408 412 Service Manual PN 9001078 Rev B Section 2 Configuration LCD Panel Normal Mode When the printer is first powered on it displays the current ROM version of the printer then immediately displays the ONLINE mode INITIALIZING ONLINE ROM 0 00 00 00 Urs 000000 The LCD Panel will display the ONLINE status on the top line of the display The bottom line will contain the label quantity QTY status The message will be changed to OFFLINE whenever the printer is switched offline by depressing the LINE key As soon as a print job is received the QTY message will indicate the number of labels to be printed As soon as the label job begins to print the display will indicate the number of labels remaining in the print job that remain to be printed The user can access the User Settings using the following procedures User Settings STEP PROCEDURE 1 The printer is first taken offline by pressing the LIN
24. Manual PN 9001078 Rev B Section 7 Factory Resets 7 5 Clear Cutter Counter To reset the printer to the factory settings perform the following steps Caution Resetting the printer will clear all registers STEP PROCEDURE 1 Record all current dip switch positions then place all switches in the OFF position 2 Place the DSW2 4 in the ON or up postion 3 Press the LINE and FEED key while simultaneously turning ON the power switch When the printer beeps release the keys The following screens will appear INITIALIZING MAINTENANCE ROM VO0 00 00 00 HiP Side ON gt OFF 4 Place the DSW 4 in the OFF postion and the following screen will appear FACTORS MODE 5 Press the FEED key to display the next screen COUNTER CLERR NONE 6 Press the LINE key four times to change the message from NONE to CUT COUNTER CLEAR CUT Z Press the FEED key to clear the Cutter Counter After a pause the next screen will appear mapas TR PRINT SIZE SMALL LARGE 8 Select the print label size by pressing the LINE key The default is LARGE 9 Press the FEED key for a test print Press the FEED key again to stop printing Warning This test activates all the heating TEST PRINT elements on the print head and therefore PRESS FEED should be used for testing purposes only with full width labels to avoid damaging the print head 10 Verify that the counters on the test print have reset to 0 0 km 11 Power OFF
25. Mode display by pressing the LINE key once ADVANCED MODE CARD MODE The Card Mode display indicates that the printer is in the Card Mode To advance to the Mem Select CC1 press the FEED key Mem Select CC1 mem SELECT CEN CARD MEMORY This selection determines which type of optional expanded memory will be addressed as CC1 in the command streams The CARD selection specifies the optional PCMCIA card as CC1 and the optional Expanded Flash ROM as CC2 STEP PROCEDURE 1 Use the LINE key to step the cursor to the desired setting Card or Memory 2 Once the desired setting is underlined press the FEED key to accept the setting and advance the display Pn 9001078 SATO CL408e CL412e Service Manual Page 2 17 ev Section 2 Configuration LCD Panel Card Mode Card gt MemoryCopy TrueTypeFont Y N CARD gt TRUETSPEFUNT SN This selection allows you to copy TrueType fonts from the PCMCIA Memory card installed in the Memory Card slot on the rear of the printer to the optional Flash ROM STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting IF Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to Card to Memory Copy SATO Font mode Press the FEED key to accept the selection and advance the display 2 Confirm your selection by stepping the underline cursor to the Yes selection I
26. PULLEY eue e2 PF77700 MOTOR PULLEY SET CL4129 Pzo771400 LOGO PLATE os 7773500 COVER FRONT SUB CL408e 1 96 PR7773600 COVER FRONT SUB CL4126 1 1_ 78 79 81 84 85 87 88 91 92 93 95 iba SATO CL408e CL412e Service Manual Page 10 19 Section 10 Parts List 10 6 Main PCB Assembly CMD40062r PANHERDSCREW 5 MEMORY PCB 4MB RJ7770300 UPGRADE OPTION Page 10 20 CL408e CL412e Service Manual PN pe ev Section 10 Parts List 10 7 Interface Options 6 11900016 oxmmrEREACE 1 CL408e CL412e Service Manual Page 10 21 Section 10 Parts List 10 8 PCMCIA Memory Option ITEM NO CODE DESCRIPTION PCMCIA 16 MB MEMORY Page 10 22 CL408e CL412e Service Manual PN re ev Section 10 Parts List 10 9 Cutter Assembly Option CL408e CL412e Service Manual Page 10 23 Section 10 Parts List Cutter Assembly Option 6 Brno Por o 8 77 00 1 9 MD400621 PANHEADSCREW 2 Page 10 24 SATO CL408e CL412e Service Manual PN nie ev Section 10 Parts List 10 10 Dispenser Assembly Option 1 CL408e CL412e Service Manual Page 10 25 Section 10 Parts List Dispenser Assembly Option Page 10 2
27. Page 9 21 ev Section 9 Optional Accessories PCMCIA Memory Expansion Installation SECURE MEMORY BOARD WITH 2 SCREWS PREVIOUSLY MEMORY PCB REMOVED INSURE STANDOFFS ARE BETWEEN MAIN PCB AND MEMORY Fig 9 37 SECURE FROM UNDERSIDE OF CARD MAIN PCB BOARD WITH 2 SCREWS AND WASHERS PREVIOUSLY REMOVED Page 9 22 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 9 Optional Accessories 9 5 Flash Memory Expansion Installation STEP PROCEDURE 1 Turn the printer OFF and disconnect the AC power cord 2 Raise the access door and remove 2 screws holding the left side cover to the inside frame Figs 9 38 3 Remove 2 screws holding the left side cover to the outside frame Remove the cover to expose the main PCB RAISE THE TOP ACCESS DOOR AND REMOVE 2 SCREWS HOLDING THE SIDE COVER TO THE FRAME ELECTRONICS REMOVE LEFT COMPARTMENT SIDE COVER REMOVE 2 SCREWS HOLDING THE SIDE COVER TO THE OUTSIDE FRAME Figs 9 38 SATO CL408e CL412e Service Manual Page 9 23 ev Section 9 Optional Accessories Flash Memory Expansion Installation NOTE Many of the components on this board are susceptible to damage by static electricity To avoid damage do not unpack new circuit boards from anti static bags until instructed to do so and use a wrist grounding strap STEP PROCEDURE 4 Carefully press outward on the tabs on both ends of the Main PC
28. Print End Type 2 Print End Type 3 Print End Type 4 Error Signals Print Motion Paper End Ribbon End Machine Error Print End Type 1 Print End Type 2 Print End Type 3 Print End Type 4 Start of Print Cycle 5V OV End of Print Cycle OV DS ju OV 20 Milliseconds 5V L 0V 5V o o DEO O E SE CS 0V Paper or Ribbon End Motion Stopped 5V Paper Ribbon Replenished Head Open Head Closed 5V 0V 5V 0V 5V ai ov 45V OV io PN 9001078 Rev B SATO CL408e CL412e Service Manual Page 3 13 Section 3 Interface Specifications Page 3 14 CL408e CL412e Service Manual PN 9001078 Rev B Section Electrical Checks and Adjustments 4 1 Overview This chapter describes how to check CL408e CL412e Printers voltage levels and adjust threshold sensor voltages The power supply converts 125 VAC into regulated DC voltages The printer uses 5V and 24V These DC voltages are not adjustable however you can measure these DC voltages at test points located on the PCB Section 4 2 contains procedures for measuring DC voltage levels You can adjust threshold voltage levels for label sensors These adjustments are made to allow for variations in the characteristics of the labels used with the printer If you cannot calibrate th
29. THE MAIN PCB BOARD CONNECTOR IS INSTALLED TO MATING CONNECTOR ON MAIN PCB BOARD STANDOFFS SHOWN AS SLOT FOR MEMORY CARD RECEIVED TOP SCREWS MUST BE REMOVED FOR FASTENING TO MAIN PCB BOARD OPPOSITE SIDE SHOWN Figs 9 30 MEMORY PCB BOARD Page 9 16 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 9 Optional Accessories PCMCIA Memory Expansion Installation Removing the Main PCB Board STEP PROCEDURE 1 Turn the printer OFF and disconnect the AC power cord 2 Raise the access door and remove 2 screws holding the electronics side cover to the inside frame Figs 9 31 3 Remove 2 screws holding the electronics side cover to the outside frame Remove the cover by lifting upwards to expose the main PCB RAISE THE TOP ACCESS DOOR AND REMOVE 2 SCREWS HOLDING THE SIDE COVER TO THE FRAME REMOVE SIDE ELECTRONICS COVER BY COMPARTMENT LIFTING UPWARDS REMOVE 2 SCREWS HOLDING THE SIDE COVER TO THE OUTSIDE FRAME Figs 9 31 i MR SATO CL408e CL412e Service Manual Page 9 17 ev Section 9 Optional Accessories PCMCIA Memory Expansion Installation Removing the Main PCB Board NOTE Many of the components on this board are susceptible to damage by static electricity To avoid damage from static electricity do not unpack new circuit boards from anti static bags until instructed to do so and use a wrist grounding strap STEP PROCEDURE 4 If an in
30. TP TEST MODULE TO PCB TEST POINT CN13 TP TEST MODULE TP TEST MODULE TO PCB TEST POINT CN13 CORRECT POSITION CONNECTOR OF NIBS ON RECEPTACLE ON CONNECTOR TP TEST PCB CN13 MODULE CONNECTOR Page 4 4 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 4 Electric Checks and Adjustments DC Power Voltage Checks i p a m 5 E A GROUND SIG PIN PIN TP TEST MODULE Dial POS ns idn 4u n HADE IN UPAR gp CABLE TO PCB CP p7 mesane PROBES N DIGITAL MULTIMETER VOLTAGE RANGE TP TEST MODULE 4 8 to 5 2V CHAS 5V CHA GND 1 90 to 2 1V CHA4 2 0V CHA1 GND 3 1V to 3 5V CHA5 3 3V CHA1 GND 23 5V to 24 5V CHA6 24V CHA1 GND PN 9001078 GND TEST POINT CHART O B1 O NOTE The power supply voltages are not adjustable voltages must read within 10 of the nominal value for correct operation O of the printer e O B6 SATO CL408e CL412e Service Manual Page 4 5 Rev B Section 4 Electric Checks and Adjustments 4 4 Potentiometer Assignments amp Adjustments VR to Adjust POSITION DIAL 5V 24V PITCH OFFSET GAP EYE MARK 4 Not Used NOT USED DEM On CL408e 412e Not Used NOT USED CE On CL408e 412e POTENTIOMETERS ARE LOCATED ON MAIN PCB VR to Adjust ITEM VR1 PRINT VR2 O
31. When the printer emits one long beep release the LINE key to display the first screen ADVANCED 2 Press the LINE key 3X to advance to the Counters Mode COUNTERS MODE 3 Press the FEED key to advance the display to the counters selections Counters COUNTERS HD DSP CUT LIFE The counters are identified in the display as HD Head Counter should be reset when print head is replaced DSP Dispense Counter CUT Cutter Counter LIFE Life Counter cannot be reset STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired counter the Head HD counter or the LIFE counter The default position is the Head Counter 2 Press the FEED key to display the current value in meters stored in h the counter HEAD COUNTER AAAAA 3 Press the FEED key to advance to the next screen HERD COUNT CLEAR DES NO Page 2 32 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 2 Configuration LCD Panel Counters Mode STEP PROCEDURE 4 Use the FEED key to select the desired setting If you only want to read the counter value select NO If you want to read the counter and reset it to 0 0 place the underline cursor under YES Once the desired setting is selected press the FEED key to return to the Counter Mode display COUNTERS MODE To exit the Counters Mode power the printer off then back on Test Print Mode The Test Pri
32. adapter after you install it check the following 1 Make sure that the printer is powered on all cables are securely plugged in and that the printer is on line 2 Make sure there is a secure connection between the hub and the printer Installation Problems Printer Comes up Ready but You Cannot Print If the printer starts up OK but you cannot print the problem could one of the following You ve installed the wrong driver for your printer model type There is a problem with the network connection or cabling There is a queue setup problem a print server setup problem or other protocol related problem Checking the Network Connection and Cabling Check the network connection and cabling 1 The LINK LED Green LED will come on solid if there is a valid 10baseT or 100baseTX connection If the appropriate LEDs are not on there is probably a bad 10baseT 100baseTX cable or the hub port is bad If possible try a different cable and hub port or try connecting a different device such as a PC to the cable 2 If you are using a repeater or hub make sure that SQE heartbeat is turned off at the hub this is the default setting for most hubs Also if you have a hub or multiport repeater verify that the hub or repeater port is good by trying the print server on a different port 3 If you have a bridge or router located between the SATO enhanced ethernet adapter and the host computer make sure that the device is set u
33. for mounting to the Main PCB Board Fig 9 35 2 Remove 2 screws and washers as shown in Fig 9 35 for installing to the Main PCB Board Do not remove standoffs themselves 3 Refer to Fig 9 36 for installation location on Main PCB Board Insert the 2 screws through the Main PCB Board and into the standoffs as shown in Fig 9 37 4 Place the Memory PCB Board down over the Main PCB Board so the the connectors mate and the standoffs are aligned with the mounting holes through the standoffs Fig 9 37 5 Secure one end of the Memory Board with 2 screws previously removed and the opposite end from the underside of the Main PCB Board with 2 ea screws and washers previously removed Fig 9 37 6 Reinstall the completed Main PCB assembly to the printer reversing the Steps prior to the Memory Board installation 7 Complete the Factory Reset Procedure Page 9 20 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 9 Optional Accessories PCMCIA Memory Expansion Installation REMOVE 2 SCREWS NUTS AND STANDOFFS THIS HARDWARE WILL BE MOUNTED ON THE MAIN PCB BOARD STEP 1 Fig 9 35 CONNECTOR TO MAIN REMOVE 2 SCREWS END OF STANDOFFS STEP 2 CONNECTOR TO MEMORY BOARD HOLES FOR MOUNTING HOLES FOR Fig 9 36 MOUNTING MAIN PCB BOARD SHOWING WHERE THE MEMORY BOARD WILL BE INSTALLED SATO CL408e CL412e Service Manual
34. from the printer if the sensor module needs to be replaced do the following STEP PROCEDURE 1 Detach the paper guide from the side frame Figs 6 33 2 Remove the center screw holding the collar spring and washer to the sensor mechanism Remove and replace the defective sensor module 4 Reattach the label sensor assembly using steps in Section 6 11 PAPER GUIDE PAPER GUIDE INSTALLED COLLAR PRING AND WASHER SENSOR MODULE Figs 6 33 Page 6 26 CL408e CL412e Service Manual PN 9001078 Rev B Section 6 Replacement Procedures 6 13 Replacing the Head Open Switch The Head Open Switch is easily replaced for service STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cable 2 Raise the access door and remove 2 screws holding the side cover to the inside frame Figs 6 1 3 Remove 2 screws holding the side cover to the outside frame Remove the cover to expose the electronics 4 Remove 2 screw which attaches the Head Open Switch to the frame Figs 6 34 5 Detach the connector from the display panel PCB 6 Remove the swich unit from the printer qi Replace the switch 8 Reconnect the power cable REMOVE 2 SCREWS TO DETACH SWITCH FROM FRAME LOCATION OF HEAD OPEN SWITCH ore Figs 6 34 is SATO CL408e CL412e Service Manual Page 6 27 ev Section 6 Re
35. in either the X or Y coordinates Character Pitch control Line Space control Journal Print facility 0 909 180 and 270 Rotation PN lue SATO CL408e CL412e Service Manual Page 1 13 ev Section 1 Overview and Specifications 1 11 Bar Codes Specification CL408e CL412e Symbologies Bookland UPC EAN Supplemental EAN 8 EAN 13 CODABAR Code 39 Code 93 Code 128 Interleaved 2 of 5 Industrial 2 of 5 Matrix 2 of 5 MSI POSTNET UCC EAN 128 UPC A and UPC E Ratios 1 2 1 3 2 5 User definable bar widths Bar Height 4 to 600 dots User programmable Rotation 0 90 180 and 270 Other Features Sequential Numbering Custom Characters Sequential numbering of both numerics and bar codes RAM storage for special characters Graphics Full dot addressable graphics SATO Hex Binary BMP or PCX formats Form Overrlay Form overlay for high speed editing of complex formats Page 1 14 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section Configuration 21 Dip Switch Settings Two DIP switches DSW2 amp DSW3 are located inside the Front Access Door These switches can be used to set Thermal transfer or direct thermal mode e Head Check Mode e Hex Dump Mode Label sensor enable disable e Single Job or Multi Job Receive Buffer PRINT OFFSET PITCH Operation Mode DSW2 DSW3 DIP SWITCHES In addition a
36. ribbon and label stock if installed Fig 6 14 3 Close the Head Latch Lever to facilitate removal of the Print Head Remove 2 screws to detach the ribbon guide plate Fig 6 15 4 Remove center screw to detach print head Fig 6 16 5 Carefully open the head latch lever so that the print head will drop down Fig 6 17 6 Carefully disconnect the cables and remove the print head Fig 6 18 7 Install the print head by reconnecting the print head data cable and print head power cable to the print head Position the print head so it aligns properly with the alignment pins and ribbon guide plate Close the head latch lever and reinstall the center screw Figs 6 16 amp 6 17 8 Reattach the ribbon guide plate Fig 6 15 Before you return the printer to normal service you should perform the following procedures Clear Counter Heads Refer to Section 7 3 Confirm that head cables are connected and that they do not touch the head opening spring Also confirm that you can open and close the head without restriction Print test pattern Refer to Section 2 4 Page 6 14 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 6 Replacement Procedures Replacing the Print Head RAISE THE TOP ACCESS DOOR OPEN THE FRONT ACCESS DOOR 2 SCREWS DETACH RIBBON GUIDE PLATE CLOSE THE HEAD LATCH LEVER REMOVE CENTER SCREW Fig 6 16 EN CL408e CL412e Service Manual
37. service If it is not enable queueing with the command SET SERVICE servicename QUE ENA command 11 If the wrong IP address is loaded check your network for file servers that have DHCB or rarp enabled and make sure that these file servers are not set up to load IP addresses into the print server Also make sure that you do not use the command SET IP BOOT 0 to disable TCP IP broadcasts instead you should use the command SET IP METHOD STATIC unpredictable results will occur otherwise 12 If you have problems with queues locking up when the active print job is deleted try setting the IP timeout to one minute with the console command SET IP TIMEOUT 1 NetWare Troubleshooting If you cannot print from NetWare and you have checked the hardware and network as described in the previous steps first verify that the print server is attached to the server queue by going to PCONSOLE selecting PRINT QUEUE INFORMATION and then CURRENTLY ATTACHED SERVERS If the SATO enhanced ethernet adapter does not appear in the list of attached servers then check the following note that it is always a good idea to try deleting and recreating the print server and creating a new print queue in order to eliminate the possibility of setup errors 408 1 412 Service Manual 8 7 Section 8 Troubleshooting 1 If you cannot create a print queue make sure that you have sufficient NetWare privileges With NetWare 3 12
38. tapping screws Attach the strike plate to the front cover using the countersunk self tapping screw Figs 9 16 amp 9 17 8 Loosely attach 2 Pan Head Screws to the label drive assembly Attach the Label Dispenser Sub Assembly to the front of the label drive by sliding the slotted openings of the Label Dispenser over the screws Tighten the screws Verify that the drive gear is properly meshed Figs 9 17 amp 9 18 NOTE Make sure that the Dispenser when closed does not contact the Label Tear Off Plate If it does loosen the two screws on the Tear Off Plate and move it upward The Tear Off Plate must remain horizontal 9 Remove the Connector Cover if installed from connector slot underneath the DSW2 and DSW3 switch access opening Install the interface cable in the slot The connector is keyed and should easily slide onto the pins If the connector does not slide on easily verify you are installing the cable correctly and that there are no bent pins on the connectors Fig 9 19 LOOSELY ATTACH 2 PAN HEAD SCREWS FOR LABEL DISPENSER ASSEMBLY TEAR OFF PLATE Fig 9 16 MUST REMAIN INSTALL STRIKE HORIZONTAL PLATE w COUNTERSUNK SELF TAPPING SCREW n x o d F INSTALL MAGNETIC CATCH Fig 9 17 WITH 2 SELF TAPPING SCREWS Page 9 10 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 9 Optional Accessories Label Dispenser Installation ATTACH BY SLIDING THE SLOTTED OP
39. the dial to 4 3 Connect probe of the multimeter to Sig and probe to pin GND 4 For Low level no part adjustment put paper part in the sensor Then adjust the electrical level with VR5 on the main PCB so that it will measure less than 0 5 V 5 For High level Eye Mark part adjustment put paper part with the Eye Mark part in the sensor and check the electrical level If the level difference is 1 0 V more than the Low level it is acceptable If not return to STEP 4 and readjust VR5 6 Standard values Low level no Eye Mark part 0 5 V or less High level Eye Mark Low level 1 0 V or higher If these values do not result try the following a Repeat the process b Clean the sensor c Verify sensor is operational d Replace labels with higher quality labels e Perform factory reset 2001918 SATO CL408e CL412e Service Manual Page 4 11 ev Section 4 Electric Checks and Adjustments 4 8 Offset Label Stop Position Adjustment Used for fine adjustment of label stop position for Tear Off Cutter and Dispense Modes The Label Stop Position is adjusted with the Offset potentiometer on the Front Panel Note The stop position only is changed with the Offset VR The print position is changed with The OFFSET VR adjustment range is 3 75mm PROCEDURE STEP 1 Open the Front Door for access to Offset VR 2 Turn Offset VR to the center posi
40. the file server but not from the client then the problem is probably with the NetBEUI communications rather than with the TCP IP link to the SATO enhanced ethernet adapter Check your file server network setup for example make sure that you can print from the client to other printers on the network 4 If you have problems with Windows NT queues locking up when the active print job is deleted try setting the IP timeout to one minute with the console command SET IP TIMEOUT 1 Windows 95 98 Peer to Peer Troubleshooting If you are having trouble printing on a Windows 95 Peer to Peer network check the following 1 If the print server does not show up under HP JetAdmin on a Windows 95 98 Peer to Peer network try removing all of the Windows 95 network software from the Network Control panel and then reinstalling them as follows First install the IPX SPX Compatible Protocol the Client for Microsoft Networks and the network adapter card driver Restart the system and then add the HP JetAdmin service 2 Because of the many changes that have been incorporated in Windows 95 98 Peer to Peer printing since its introduction it is a good idea to upgrade to the latest version of JetAdmin available on the HP web site at http www hp com Resetting the Print Server Press the Factory button for at least 5 seconds Please wait approximately 1 minute before trying the factory test print Factory Button Test LED Link LED
41. the printer to clear label fragments and for service No critial alignment is required when replacing the sensor STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cable 2 Raise the access door and remove 2 screws holding the side cover to the inside frame Figs 6 1 3 Remove 2 screws holding the side cover to the outside frame Remove the cover to expose the electronics 4 Remove 3 screws in front which goes into the side frame and 2 screws in back which attaches the sensor to the center frame Figs 6 30 5 Cut the tie wrap that secures the SEN1 cable assembly and detach the cable connector from the main PCB Fig 6 31 6 Remove the sensor unit by guiding the cable through the hole in the center frame Fig 6 32 7 Install new sensor unit reversing steps 4 6 If the Sensor Module needs replacing see Section 6 12 8 Reconnect the power cable REMOVE 3 SCREWS REMOVE 2 SCREWS Figs 6 30 Page 6 24 CL408e CL412e Service Manual PN 9001078 Rev B Section 6 Replacement Procedures Replacing the Label Sensor CUT TIE Fig 6 31 WRAP SLIDE CABLE THROUGH HOLE IN CENTER FRAME LABEL SENSOR WITH PAPER GUIDE SHOWN INSTALLED IN PRINTER PAPER GUIDE LABEL SENSOR ASSEMBLY SATO CL408e CL412e Service Manual Page 6 25 ev Section 6 Replacement Procedures 6 12 Replacing the Label Sensor Module After removing the Label Sensor Assembly
42. third DIP switch DSW1 is located on the optional RS232 Serial Adapter card and is used to set the RS232C transmit receive parameters LED es 1 Each switch is an eight section toggle switch The On position is always to the top To set the switches first power the unit Off then position the DIP switches Finally after placing the switches in the desired positions power the printer back on The switch settings are read by the printer electronics during the power up sequence They will not become effect until the power is cycled PN 9001078 Rev B SATO CL408e CL412e Service Manual Page 2 1 Section 2 Configuration Dip Switch Settings RS232 Transmit Receive Setting located on RS232 I F Module Data Bit Selection DSW1 1 This switch sets the printer to receive either 7 or 8 data bits for each byte transmitted SETTING 8 data bits 7 data bits DSW1 ON OFF 1 2 3 4 5 6 7 8 Parity Selection DSW1 2 DSW1 3 These switches select the type of parity used for error detection SETTING None Even Odd Not Used DSW1 ON OFF 1 2 3 4 5 6 7 8 Stop Bit Selection DSW1 4 Selects the number of stop bits to end each byte transmission SETTING 1 Stop Bit 2 Stop Bits DSW1 Baud Rate Selection DSW1 5 DSW1 6 Selects the data rate bps for the RS232 port SETTING Protocol Selection DSW1 7 DSW1 8 Sel
43. using a wrench on the opposite end of the shaft in the mechanical section to prevent the shaft from slipping Pull the shaft back towards the mechanical section just enough so that belt A slides off the end of the shaft Remove the belt Figs 6 13 2 Replace belts reversing steps 4 6 8 Check belt tension and adjust as necessary per Section 5 8 9 Replace the cover and reconnect the power cable DETACH CONNECTOR LOOSEN 4 STEPPER MOTOR MOUNTING SCREWS Fig 6 11 Page 6 12 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 6 Replacement Procedures Replacing the Timing Belts REWIND SPINDLE CENTER SCREW BELT A SPRING LOADED IDLER TO FRONT PLATEN p BELT A BELT B BELT B MOTOR SLIDE BELT FROM PULLEY WHILE PULLING THE REWIND SPINDLE BACK FROM THE FRAME REMOVE CENTER SCREW USE WRENCH TO PREVENT SHAFT FROM SLIPPING Fig 6 13 is SATO CL408e CL412e Service Manual Page 6 13 ev Section 6 Replacement Procedures 6 7 Replacing the Print Head If the print head becomes damaged it can be easily removed and replaced No critical adjustments are required Before you replace the print head check the head counter values by printing a test pattern Refer to Section 2 4 STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cable 2 Raise the top access door and open the front access door Remove the
44. values it indicates a component problem The order suggested for component replacement trouble shooting is ribbon sensor first display panel next and finally the main logic board DISPLAY PANEL fils eH CONNECTIOR SO THAT 77 Z Er IN VOLTAGE PROBES CAN BE ATTACHED TO THE EXPOSED PINS Page 4 14 CL408e CL412e Service Manual PN 9001078 Rev B Section 4 Electric Checks and Adjustments Ribbon Sensor Voltage Checking ATTACH THE GROUND BLACK PROBE FROM THE MULTIMETER TO PIN 4 GROUND AND THE SIGNAL WHITE PROBE TO PIN 3 TO CHECK VOLTAGE RANGE FOR RIBBON SENSOR ROTATE CARBON UNWIND SPINDLE LOW VALUE 1 6V HIGH VALUE 4 8V d m CL408e CL412e Service Manual ev Page 4 15 Section 4 Electric Checks and Adjustments 4 10 Print Darkness Adjustment STATUS LINE 2 ADJUST PITCH m dC aur FOR OPTIMUM DsWe DSW3 EHINT meme gue STEP PROCEDURE 1 2 3 4 Open the Front Door for access to Pitch Potentiometer Turn the power switch ON Send print data from your PC and confirm the result Adjust the Pitch Potentiometer to obtain optimum print quality If quality is still lacking refer to Section 2 Configuration Print Darkness Setting page 2 9 Page 4 16 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section Mechanical Adjustments 5 1 Overview The SATO CL408e CL412e contain adjustable
45. where more complete descriptions and procedures may be found To help you this section has been divided into the following parts e Initial Checklist 1284 Parallel Interface e HS232C Serial Interface Universal Serial Bus Interface LAN Ethernet Interface Error Signals Troubleshooting Tables Head Pattern Examples a SATO CL408e CL412e Service Manual Page 8 1 Section 8 Troubleshooting 8 2 Initial Check List If you are unable to produce output on your printer check the following before deciding you re unable to proceed any further 1 Is the printer powered up and ON LINE 2 Isthe ERROR light on the front panel OFF If this light is ON it may mean the Print Head Assembly or the Label Hold Down is not closed and latched in position 3 Are the Label and Ribbon lights on the front panel Off If these lights are On the labels or ribbons may be incorrectly loaded 8 3 The IEEE 1284 Parallel Interface 1 Is the IEEE1284 printer cable connected securely to your parallel port DB25S Female on the PC and to the Centronics connector on the printer WARNING Never connect or disconnect interface cables or use a switch box with power applied to either the printer or the host This may cause damage to the interface circuitry and is not covered by warranty 2 Does the Parallel Interface cable used meet IEEE1284 specifications If it does not and you are connected to an IEEE1284 or ECP paralle
46. while simultaneously turning ON the power switch When the printer beeps release the keys The following screens will appear INITIALIZING MAINTENANCE ROM VOC 0 00 00 ON gt UFF 4 Place the DSW 4 in the OFF postion and the following screen will appear FACTORY 5 Press the FEED key to display the next screen COUNTER CLEAR NONE 6 Press the LINE key once to change the message from NONE to ALL COUNTER CLEAR ALL 7 Press the FEED key to clear the EEPROM After a pause the next screen will appear il PRINT SIZE SMALL LARGE 8 Select the print label size by pressing the LINE key The default is LARGE 9 Press the FEED key for a test print Press the FEED key again to stop printing INR Warning This test activates all the heating TEST PRINT elements on the print head and therefore DD Va should be used for testing purposes only with PRESS FEED full width labels to avoid damaging the print head 10 Verify that the counters on the test print have reset to 0 0 km 11 Power OFF the printer and confirm that all switches are in the OFF or down position Page 7 2 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 7 Factory Resets 7 3 Clear Head Counters To reset the printer to the factory settings perform the following steps Caution Resetting the printer will clear all registers STEP PROCEDURE 1 Record all current dip switch positions then place a
47. 2 4 Multi Job Buffer 3 3 N NetWare Troubleshooting 8 7 Offset Label Stop Position Adjustment 4 12 Operation Panel 1 7 Optional Accessories 1 9 9 1 P Paper Check Window 1 2 Parity Selection 2 2 PCMCIA Memory Expansion Installation 9 16 PCMCIA Memory Expansion Slot 1 3 PCMCIA Memory Option 10 22 Peel Bar 9 11 9 13 Physical Characteristics 1 2 PIN Assignments IEEE 1284 Cable End 3 5 PIN Assignments RS232C Printer End 3 6 Pin Assignments 3 11 Pitch Offset Adjustment 2 10 Platen 6 18 Potentiometer Assignments amp Adjustments 4 6 Potentiometers 1 7 1 8 Power Supply 6 9 6 10 Power Switch 1 3 Print Buffer Hex Dump 8 17 Print Darkness Adjustment 4 16 Print Darkness Setting 2 9 Print Head Alignment Adjustment 5 9 Print Head Assembly 1 4 10 5 Print Head Balance Adjustment 5 8 Print Head Position Alignment 5 7 Print Head 6 14 Print Mode Selection 2 3 Print Offset 2 14 Print Position Adjustment 4 8 Print Quality Problems 8 11 Print Speed Adjustment 2 10 Printer Features 1 3 Printer Set up 2 3 Priority Setting LCD Command 2 31 Protocol Code Selection 2 4 Protocol Selection 2 2 Ready Busy Flow Control 3 8 Real Time Clock Installation 9 26 Receive Buffer Hex Dump 8 17 Receive Buffer Selection 2 3 Receive Buffer 3 3 Removing the Main PCB Board 9 17 Repeat Print via External Signal 2 6 Repeat Print 3 13 Replacement Procedures 6 1 Replacing the Display Panel PCB 6 28 Replacing the Fu
48. 6 CL408e CL412e Service Manual PN E ev Section 10 Parts List Dispenser Assembly Option CL408e CL412e Service Manual Page 10 27 Section 10 Parts List Dispenser Assembly Option 6 PE1770900 DISPENSE BRACKET 1 KE s 0000 ESNAPRNG 1 1 Page 10 28 CL408e CL412e Service Manual PN ees ev Section 10 Parts List Dispenser Assembly Option 4 PN 9001078 Rev B CL408e CL412e Service Manual Page 10 29 Section 10 Parts List NAT ut Page 10 30 CL408e CL412e Service Manual PN ev Index Index A AC Fuse 1 3 AC Power Input Connector 1 3 Access Plate 1 5 9 9 Accessories 1 9 Accessory EXT Connector 3 11 Alignment Pins 6 16 All Clear Mode 2 36 Auto Online Feed 2 28 Auto Online 2 13 B Back Feed Selection 2 5 Bar Codes 1 14 Base Cover Assembly 10 13 Baud Rate Selection 2 2 Bi Directional Communications 3 10 C Cable Requirements RS232 Serial Interface 3 7 Calendar 2 15 9 30 Cancel Print Job 2 12 Card gt 2 18 Card Format 2 24 Centronics Parallel Interface 3 2 Character Fonts 1 13 Character Pitch 2 16 CL408e CL412e Differences 1 1 Clear Cutter Counter 7 5 Clear Dispenser Counter 7 4 Clear EEPROM 7 6 Clear Head Counters 7 3 Configuration 2 1 Connector Optional 1 7 1 8 Counters HD DSP CUT LIFE 2 32 Cove
49. 6 No Ribbon Incorrect ribbon core size Use genuine SATO ribbons Movement Loose drive clutch Adjust drive clutch tension Sec 5 2 Loose platen drive belt Adjust replace belt Sec 6 6 Test power supply and replace if No 24 volt output required Sec 6 4 Damaged electronics Replace circuit board Sec 6 2 Page 8 12 SATO CL408e CL412e Service Manual PN UE Section 8 Troubleshooting Print Quality Problems Probable Cause Suggested Corrective Action Symtom None Loose broken platen drive belt Adjust replace belt Sec 6 6 Movement Select correct label sensor type Incorrect label pitch sensor selected DSW2 2 Replace fuse on main PCB Sec 6 3 No 24 volt output Test power supply and replace if necessary Sec 6 4 Loose set screw on platen Tighten set screws No Printed Image Print head not connected pulley stepper motor Verify print head connector fully seated at head and main PCB Sec 6 7 Ribbon upside down Use genuine SATO ribbons No 24 volt output Test power supply and replace if necessary Sec 6 4 Damaged print head Damaged electronics Replace print head Sec 6 7 Replace circuit board Sec 6 2 Back light but NO Waras on cable has fallen out or not seated fully display or no The most likely cause is the ribbon into connector Verify that the cable and connector are properly seated
50. B Board Memory Frame to release the Standard Memory PCB The Standard Memory PCB should lift by itself when released Remove the Memory PCB from the frame Note the indexing notches Figs 9 39 5 Remove the Flash Memory Module from the anti static bag handling the module by the edges Note the indexing notches Insert the module into the Main PCB Memory Frame at approximately 45 away from the Main PCB Board Gently push down to snap into position Figs 9 40 6 Replace the cover reversing removal steps 7 Complete the Factory Reset Procedure x PRESS OUTWARD STANDARD MEMORY PCB IN THE rire mi ar LA CAIN a Spi Figs 9 39 INDEXING NOTCHES CAREFULLY PRESS OUTWARD i 5 BOTH ENDS OF THE PRESS OUTWARD FRAME TO RELEASE THE MEMORY PCB Page 9 24 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 9 Optional Accessories Flash Memory Expansion Installation NO NOTCH ON THIS SIDE APPROXIMATELY 45 ANGLE in 4 INDEXING FLASH MEMORY MODULE INSERT THE FLASH MEMORY MODULE INTO THE MAIN PCB MEMORY FRAME AT APPROXIMATELY 45 NOTE THE INDEXING NOTCH ON THE MODULE GENTLY PUSH DOWN TO SNAP INTO POSITION Figs 9 40 SATO CL408e CL412e Service Manual Page 9 25 ev Section 9 Optional Accessories 9 6 Real Time Clock Installation The Real Time Clock Chip all
51. CL408e CL412e Printers Service Manual Rev B SATO America Inc 10350 A Nations Ford Rd Charlotte NC 28273 Main Phone 704 644 1650 Technical Support Hotline 704 644 1660 Fax 704 644 1661 http www satoamerica com Copyright 2001 SATO America Inc The information supplied in this manual was current at time of publication If you come across procedures that need clarification or find errors or have suggestions contact us at qc satoamerica com Warning This equipment complies with the requirements in Part 15 of FCC rules for a Class B computing device Operation of this equipment in a residential area may cause unacceptable interference to radio and TV reception requiring the operator to take whatever steps are necessary to correct the interference All rights reserved No part of this document may be reproduced or issued to third parties in any form whatever without the express permission of SATO America Inc The materials in this document are provided for general information and are subject to change without notice SATO America Inc assumes no responsibility for any errors that may appear PN 9001078 Rev B SATO CL408e CL412e Service Manual Table of Contents Section 1 Overview and Specifications Page 1 OVERVIEW e rene 1 1 2 Physical CharaeterisStiCS 1 uu uy uuu een 1 2 3 dui 1 3 CAES mE
52. CL408e CL412e Service Manual PN 9001078 Rev B Section 2 Configuration LCD Panel Service Mode Torwar Backieeg FORVARD BACKFEED Distance Default DISTANCE DEFAULT This display will only appear when Backfeed is enabled DSW3 4 OFF The maximum backfeed distance is 255mm STEP PROCEDURE 1 Press the FEED key to use the default distance This setting will be appropriate for use with standard labels with a 1 8 gap between labels and most tag stock applications 2 Press the LINE key to set your own backfeed distance up to 255mm Each time you press the LINE key the distance is advanced 1mm CAUTION A backfeed distance over 40mm may cause ribbon wrinkle and require ribbon tension adjustments F RUARD BALRFEED DISTANCE XXXMM 3 Press the FEED key to accept the selected backfeed distance Ext Port EXT PINS SELECT Pin 9 Select MODE 1 This selection allows user selection of when Pin 9 of the 14 pin EXT connector goes HIGH to allow printer status to be determined without using Bi Directional Communication Select Model or Mod2 using the Line key Press FEED key to save and exit MODE 1 On Line print job waiting MODE 2 On Line A 2001078 CL408e CL412e Service Manual Page 2 29 ev Section 2 Configuration LCD Panel Service Mode Euro Code r IDD nc D5 ELRO CODE 05 This selection allows the user to specify the hexadecimal code for the character whic
53. CL412e Service Manual Page 6 1 Section 6 Replacement Procedures 6 2 Replacing the Main Circuit Board The Main Circuit Board contains the control electronics for the printers and is located behind L H cover of the printer The I O PCB interface and optional memory card unit if installed which are attached to the main circuit board must first be removed STEP PROCEDURE 1 Switch the printer OFF and disconnect the AC power cord 2 Raise the access door and remove 2 screws holding the electronics side cover to the inside frame Figs 6 1 3 Remove 2 screws holding the electronics side cover to the outside frame Remove the cover to expose the electronics RAISE THE TOP ACCESS DOOR AND REMOVE 2 SCREWS HOLDING THE SIDE COVER TO THE FRAME ELECTRONICS REMOVE SIDE COMPARTMENT COVER Ger REMOVE 2 SCREWS HOLDING THE SIDE COVER TO THE OUTSIDE FRAME Figs 6 1 Page 6 2 SATO CL408e CL412e Service Manual PN 9001078 ev Section 6 Replacement Procedures Replacing the Main Circuit Board NOTE Many of the components on this board are susceptible to damage by static electricity To avoid damage from static electricity do not unpack new circuit boards from anti static bags until instructed to do so and use a wrist grounding strap STEP PROCEDURE 11 12 If an interface card is installed remove 2 screws holding the card to the rear cover and pull away to detach the card from
54. COVER RH COVER RH COVER Fig 9 10 ACCESS PLATE FRONT DOOR TO BE REMOVED STEP PROCEDURE 1 Switch the printer OFF but keep the power cable plugged in to discharge any possible static charges 2 Raise the RH cover uncovering the mechanical section Loosen 2 inside screws holding the LH cover to the frame Remove 2 outside screws holding the LH cover to the base and remove the cover Swing the front door open Figs 9 10 amp 9 11 SATO CL408e CL412e Service Manual Page 9 7 ev Section 9 Optional Accessories Label Dispenser Installation RAISE RH COVER LOOSEN 2 INSIDE SCREWS HOLDING LH COVER LH COVER Figs 9 11 REMOVE 2 SCREWS SECURING COVER TO THE STEP PROCEDURE BASE 3 Remove 4 screws holding the Backing Take Up Spindle Assembly Access Plate inside mechanical section Retain the screws from the Access Plate for installing the Backing Take Up Spindle Assembly Fig 9 12 4 Install the Backing Take Up Spindle Assembly by guiding the drive belt through the open access cavity and then gently sliding the drive gear portion through the access opening Orient the unit so that the bracket legs which attach to the plate are to the top and to the right The belt will exit from the bracket on the left side Secure the Backing Take Up Spindle Assembly with the 4 screws that were removed in STEP 3 Fig 9 13 5 Check the tension of the timing drive belt befo
55. Coax I F emulates an IBM 3287 2 printer with a standard Type A BNC connector Twinax I F emulates IBM 5224 5225 5226 or 4214 printers with auto terminate cable thru capabilities Check with your software vendor to make sure these functions are supported PN 9001078 Rev B SATO CL408e CL412e Service Manual Page 1 9 Section 1 Overview and Specifications 1 8 Environment amp Approvals Environmental CL408e CL412e Operating Temperature 41 to 104 F 5 to 40 C Storage Temperature 0 to 104 F 20 to 40 C Operating Humidity 15 85 RH non condensing Storage Humidity Max 90 RH non condensing Electrostatic Discharge 8KV Regulatory Approvals Safety UL CSA RFVEMI FCC Class A 1 9 General Printer Specifications Specification CL408e CL412e Print Method Direct or Thermal Transfer Speed User Selectable 2 to 6 ips 50 to 150 mm s Print Module Dot Size 0049 125 mm 0033 in 083 mm Resolution 203 dpi 8 dpmm 305 dpi 12 dpmm Maximum Print Width 4 1 in 104 mm Maximum Print Length 49 2 in 1249 mm 32 8 in 833 mm Specification CL408e CL412e Media Minimum Width 87 in 22 mm Minimum Length 24 in 6 mm Maximum Width 5 1 in 131 mm Type Die Cut Labels Fan Fold Tag Stock or Continuous Caliper 010 in 25 mm Roll OD max 8 6 in 218 mm Face in Wind Core ID min 1 5 in 38 mm
56. D To exit the Default Setting Mode power the printer off then back on Page 2 34 SATO CL408e CL412e Service Manual PN 9001078 Rev A Section 2 Configuration LCD Panel Maintenance Mode Factory Mode This function is used to clear counters and reset the printer s firmware This procedure is used after upgrading the flash firmware or installing a new memory module STEP PROCEDURE 1 Record all current dip switch positions then place all switches in the OFF position 2 Place the DSW2 4 in the ON or up position 3 Press the LINE and FEED key while simultaneously turning ON the power switch When the printer beeps release the keys The following screens will appear INITIALIZING MAINTENANCE MODE ROM gt 00 00 00 00 DiPSue H ON gt OFF 4 Place the DSW2 4 in the OFF position and the following screen will appear FACTORS 5 Press the FEED key to display the next screen COUNTER CLEAR NONE 6 Press the LINE key once to change the message to the proper selection The counters are identified in the display as HD Head Counter should be reset only when a print head is replaced DSP Dispense Counter meters of label stock dispensed CUT Cutter Counter number of cutter cycles LIFE Life Counter cannot be reset meters of label stock run through the printer ALL Clears all counters and resets firmware and returns printer to factory default setting This setting is used when upgrading firm
57. E END From Host PN 9001078 Rev B SATO CL408e CL412e Service Manual Section 3 Interface Specifications 3 5 RS232C Serial Interface The High Speed Serial Interface is a Plug In Interface Module that can be installed in the printer by the user General Specifications Asynchronous ASCII Half duplex communication Ready Busy Hardware Flow Control Pin 20 DTR Control Pin 4 RTS Error Condition X On X Off Software Flow Control Bi Directional Communication Data Transmission Rate 9600 19200 38400 57600 bps Character Format 1 Start Bit fixed 7 or 8 data bits selectable Odd Even or No Parity selectable 1 or 2 Stop bits selectable Electrical Specifications Connector DB 25S Female Cable DB 25P Male 50 ft maximum length For cable configuration refer to Cable Requirements appropriate to the RS232C protocol chosen Signal Level High 5V to 12V Low 5V to 12V PIN ASSIGNMENTS RS232C PRINTER END 25 14 Page 3 6 CL408e CL412e Service Manual PN 9001078 Rev B Section 3 Interface Specifications RS232C Serial Interface Cable Requirements D DB25 HOST INTERCONNECTION PRINTER FG Frame Ground TD Transmit Data RD Receive Data RTS Request to send CTS Clear to Send DSR Data Set Ready DTR Data Terminal Ready SG Frame Ground This connection at the host side of the interface would depend upo
58. E key once The display will change to OFFLINE OFFLINE 000000 2 Press the LINE and FEED keys simultaneously for more than one second The printer now displays the first USER mode adjustment Print Darkness Print Darkness Setting There are five Darkness or heat range settings on the printer The higher numbers represent darker settings The current setting is indicated by a line under one of the range settings To change the setting perform the following steps STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting 1 Light 2 Slightly Light PRINT DARKNESS 3 Medium 4 Slightly Dark Lug 3 h 5 Dark 2 Once the correct setting is underlined press the FEED key to accept the setting and advance to the next adjustment PN 9001078 SATO CL408e CL412e Service Manual Page 2 9 Rev B Section 2 Configuration LCD Panel Normal Mode Print Speed Adjustment There are five Speed settings on the printer The setting is listed on the bottom line of the display The current setting is indicated by an underline under one of the speed settings To change the setting STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired speed setting 2 2 in s 50mm s 3 3 in s 75mm s 4 4in s 100mm s 5 5in s 125mm s 6 6 in s 150mm s Once the correct setting is underlined press the FEED key to accept the setti
59. ENINGS OVER THE PAN HEAD SCREWS REMOVE THE CONNECTOR COVER IF INSTALLED Lx INSTALL CABLE IN SLOT CONNECTOR IS KEYED Installing the Peel Bar will allow different types of material to dispense properly PEEL BAR EXISTING RIBBON TENSION PLATE SATO CL408e CL412e Service Manual Page 9 11 ev Section 9 Optional Accessories Label Dispenser Installation STEP PROCEDURE 10 Detach the existing Tension Plate by removing 2 screws Discard the screws Fig 9 21 11 Position the Tension Plate over the Peel Bar as shown in Fig 9 20 amp 9 22 12 Attach these parts to the print head bracket using the supplied long screws in the position previously occupied by the Tension Plate Fig 9 23 amp 9 24 13 Install the ribbon and adjust the Tension Plate by inserting a flat blade screw 8 driver in the right side adjusting slot Move Tension Plate up or down to eliminate wrinkles in ribbon REMOVE RIBBON TENSION PLATE 8 TEE EET POSITION RIBBON TENSION PLATE OVER PEEL BAR EXISTING RIBBON TENSION PLATE Page 9 12 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 9 Optional Accessories Label Dispenser Installation INSTALL RIBBON TENSION PLATE AND PEEL BAR USING 2 SUPPLIED LONG SCREWS ADJUSTING SLOTS BOTH ENDS OF RIBBON TENSION PLATE STEP PROCEDURE 14 Load the labels and route the label backing down the front of the print mechanism and
60. EXT DIRECTION POOR HEAD POOR HEAD ALIGNMENT BALANCE ALIGNMENT BALANCE OUT OF ADJUSTMENT IRREGULAR UNEVEN OUT OF ADJUSTMENT TEXT ILLUSTRATIONS SHOWN ARE EXAMPLES ONLY AND WILL NOT EXACTLY MATCH YOUR OUTPUT CL408e CL412e Service Manual Page 8 15 Section 8 Troubleshooting Head Pattern Examples DIAGONAL VOIDS WHITE STREAKS THAT WALK ACROSS LABEL RIBBON WRINKLE POOR HEAD ALIGNMENT POOR RIBBON TENSION WORN PLATEN FOREIGN MATERIAL DAMAGED 2 PRINT HEAD TE IMPROPER ALIGNMENT S BOTTOM EDGE OF BAR CODE IS SHOWN NOT PARALLEL WITH EDGE OF LABEL FEED DIRECTION Page 8 16 CL408e CL412e Service Manual PN UE Section 8 Troubleshooting 8 10 Hex Dump Diagnostic Labels In addition to the User Test Print Labels the printer contents of the receive and print buffers can be examined using the Hex Dump Test Labels Print Buffer Hex Dump The contents of the Print Buffer can be examined using the Hex Dump mode The label numbers each line of data received in the left hand column the data in hexadecimal format in the center columns followed by the same data in ASCII format in the right hand column STEP PROCEDURE 1 Turn on the printer 2 Send and print a label 3 Place the printer in the Off Line mode by pressing the LINE key The LINE LED should go out 4 Place DSW2 4 in the On position 5 Press the LINE key to place the printer back On Line
61. FFSET VR3 PITCH Label Take Sensor Dispenser POTENTIOMETERS ARE LOCATED ON FRONT PANEL Page 4 6 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 4 Electric Checks and Adjustments Potentiometer Assignments amp Adjustments E RASE E B wn E T k Fr PR BOARD M MAIN PCB TEST POINT CONNECTOR CN13 VR2DEM VR3CE u g POWER SUPPLY 5 CL408e CL412e Service Manual Page 4 7 ev Section 4 Electric Checks and Adjustments 4 5a Print Position Adjustment Print Position is adjusted with the Pitch potentiometer on the Front Panel or VR1 potentiometer on the main PCB board to change print position The following instructions are for adjusting the potentiometer on the Front Panel Refer to Section 4 5b for making adjustments using the potentiometer on the PCB board Note The print position can be FEED changed with the PITCH VR but the stop position cannot be changed The stop position can be changed with the OFFSET VR 5 LINE a PRINT OFFSET PITCH ij Lr ps2 DSW3 Le ri pers tt PITCH VR adjustment range is STEP PROCEDURE 1 Open the Front Door for access to Pitch VR 2 Turn Pitch VR to the center position 3 Press the FEED key while simultaneously turning ON the power switch 4 When the
62. In order to provide flexibility in communicating with a variety of host computer systems CL408e 412e printers use a Plug In Interface Module The IEEF1284 Interface module is shipped with the printer unless another interface type is specified at the time of the order The other interfaces available are a high speed to 57 6K bps serial interface an Ethernet interface or an optional Universal Serial Bus USB interface The Parallel interface will probably be the most useful in communicating with IBM PCs and compatibles The RS232C Serial interface allows connectivity to a number of other hosts The USB interface allows the printer to be connected to a computer that supports peripherals attached to a USB bus WARNING Never connect or disconnect interface cables or use a switch box with power applied to either the host or the printer This may cause damage to the interface circuitry in the printer host and is not covered warranty CENTRONICS RS232C SERIAL USB INTERFACE ETHERNET PARALLEL INTERFACE INTERFACE INTERFACE Available Interfaces Page 3 2 SATO CL408e CL412e Service Manual PN 001078 ev Section 3 Interface Specifications 3 3 The Receive Buffer The CL408e CL412e printers have the ability to receive a data stream from the host in one of two ways The receive buffer may be configured to accept one print job at a time or multiple print jobs The single job print buffer is generally used by software programs that wish to ma
63. LL 7 Press the FEED key to clear the EEPROM After a pause the next screen will appear mL B PRINT SIZE SMALL LARGE 8 Select the print label size by pressing the LINE key The default is LARGE 9 Press the FEED key for a test print Press the FEED key again to stop printing Warning This test activates all the heating TEST PRINT elements on the print head and therefore DD should be used for testing purposes only with PRESS FEED full width labels to avoid damaging the print head 10 Verify that the counters on the test print have reset to 0 0 km 11 Power OFF the printer and confirm that all switches are in the OFF or down position PN 9001078 Rev B SATO CL408e CL412e Service Manual Page 9 29 Section 9 Optional Accessories Set Calendar After the Real Time Chip has been installed you must enter the Advance Mode to set the Calendar Several steps are necessary in the Advanced Mode to get to the Calendar screen For a full description of the steps in the Advanced mode leading to the Calendar screen refer to the Section 2 in the Service Manual The following steps will take you to the Calendar screen where you can input the settings To Enter Advanced Mode STEP PROCEDURE Press the LINE key while simultaneously turning the power on When the printer emits one long beep release the LINE key to display the first screen INITIALIZING ADVANCED MODE ROM V O0 00 00 00 Press the FEED key 11
64. NTER ALL CLEAR YES NG 9 Press the LINE key to select YES or NO If YES is selected press the FEED key to clear your selection COUNTER ALL CLEAR ALL CLEAR MODE COMPLETED 10 The printer will beep three times signaling the competion of the process 11 Power off the printer to exit Maintenance Mode Page 2 36 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 2 Configuration LCD Panel Clear Non Standard Protocol The standard protocol codes used by the printer can be modified to accomodate the requirements of different host systems However if the printer is to be used with a system that does not use the custom protocol codes they can be cleared and the default protocol codes reactivated The default values are STX 7B ETX FD ESC ENQ 40 NULL 7B CAN 21 and OFFLINE 5D AE Protocol INITIALIZING ALT PROTOCOL Default Complete 00 00 00 00 DEFAULT COMPLET To Clear Non Standard protocol codes place DSW2 7 in the ON position and power on the printer while simultaneously pressing the LINE and FEED keys STEP PROCEDURE 1 When the printer emits one long beep release the LINE and FEED keys 2 When the keys are released the printer will replace the Alternate protocol codes with the default values 2 After the default setting is complete the printer will emit three short beeps indicating that the process is complete To exit the mode power the printer off then bac
65. On Line This goes low when printer Off Line Reserved To Host 24V 10 2A Power for external devices Frame Ground PN 9001078 Rev B CL408e CL412e Service Manual Page 3 11 Section 3 Interface Specifications NOTE The signals on pins 1 3 4 6 9 and 10 each have an open collector output These pins normally measure 07V maximum when a true condition exists If a false condition occurs the voltage will drop to OV To achieve a signal level of 5V you must add 330 ohm 1 4 W pull up resistor between the open collector output pin and pin 13 as illustrated This will provide a signal level of 5V for a true condition and OV when a false condition exists The maximum voltage that can be applied to these pins is 50V and the maximum current they can sink is 500 milliamps Pin 13 Vccz 5V 330 ohm 1 4W Signal Out Pin 1 3 4 6 9 or 10 P Start of Print Cycle End of Print Cycle Standard Operation y Input OV Print Repeat 5 Input OV Print End 5V Type 1 ov 20 Milliseconds Print End V Type 2 0V Print End 5V 1 Type 3 ov 2 5 Print End 5V 14 4 3 12 CL408e CL412e Service Manual PN 9001078 Rev B Section 3 Interface Specifications Repeat Print Print Start Input Print Repeat Input Print End Type 1
66. Page 6 15 ev Section 6 Replacement Procedures Replacing the Print Head OPEN HEAD LATCH LEVER SO PRINT HEAD WILL DROP ALIGNMENT PINS DISCONNECT CABLES AND REMOVE PRINT HEAD Page 6 16 CL408e CL412e Service Manual PN 9001078 Rev A Section 6 Replacement Procedures 6 8 Replacing the Platen Before removing and replacing the platen timing belts A amp B must first be removed from pulleys but do not need to be fully removed from the carbon rewind shaft gear STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cable 2 Raise the top access door and open the front access door Remove the ribbon and label stock if installed Fig 6 14 3 Remove tension from Belt B by loosening 4 stepper motor mounting screws Move the motor up in the bracket so belt slides from the motor shaft Remove the belt Fig 6 19 4 Remove the E Ring from the end of the platen shaft and remove the gears from the shaft Fig 6 20 5 Remove the screw holding the clamp and platen components to the side frame Fig 6 21 6 Tilt the platen up and pull away from the frame Separate the platen and planten components for replacing 7 Install the bushing to the new platen Fig 6 21 8 Insert the platen through the frame Guide the flats on the bushing into the cutout on the side frame Fig 6 21 9 Attach the clamp to the side frame with the screw 10 Reassemble the gears to the platen and replace the
67. Streams lt ESC gt A Job 1 lt ESC gt Z lt ESC gt A Job n lt ESC gt Z Please Note SATO does not recommend the use of mechanical data switches commonly called A B switches as they are known to damage both the computer and printer parallel ports Page 3 4 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 3 Interface Specifications SIGNAL IEEE 1284 Parallel Interface DIRECTION SIGNAL DIRECTION STROBE To Printer STROBE Return Reference DATA 1 To Printer DATA 1 Return Reference DATA 2 To Printer DATA 2 Return Reference DATA 3 To Printer DATA 3 Return Reference DATA 4 To Printer DATA 4 Return Reference DATA 5 To Printer DATA 5 Return Reference DATA 6 To Printer DATA 6 Return Reference DATA 7 To Printer DATA 7 Return Reference 2 3 4 5 6 7 8 9 DATA 8 To Printer DATA 8 Return Reference To Host ACK Return Reference Busy To Host BUSY Return Reference Printer Error To Host PE Return Reference SELECT To Host INIT From Host AUTOFD To Host FAULT To Host Not Used Not Used Logic Gnd Not Used FG Frame Ground Not Used 45V Z 24K ohm To Host SELECTION 1 Signals required for IEEE 1284 mode PIN ASSIGNMENTS IEEE 1284 CABL
68. acement Procedures REMOVE 2 SCREWS BN FLASH MEMORY 2 MODULE REMOVE SCREW Fig 6 4 MEMORY MODULE PCB IN THE MAIN PCB MEMORY FRAME LE a 7 11 RCE gt a Siem Figs 6 5 INDEXING CAREFULLY PRESS OUTWARD ET ON TABS ON BOTH ENDS OF THE PRESS OUTWARD FRAME TO RELEASE THE MEMORY PCB SATO CL408e CL412e Service Manual PN 9001078 Rev B Page 6 5 Section 6 Replacement Procedures Replacing the Main Circuit Board NO NOTCH ON THIS SIDE APPROXIMATELY 45 ANGLE DIT FLASH MEMORY MODULE INSERT THE FLASH MEMORY MODULE INTO THE MAIN PCB MEMORY FRAME AT APPROXIMATELY 459 NOTE THE INDEXING NOTCH ON THE MODULE GENTLY PUSH DOWN TO SNAP INTO POSITION Figs 6 6 Page 6 6 CL408e CL412e Service Manual PN 9001078 Section 6 Replacement Procedures 6 3 Replacing the Fuses Fuse replacement is described in the following section 6 3 1 Removing and Replacing the Main Power Fuse e 6 3 2 Hemoving and Replacing the Internal Fuse NOTE Before replacing a fuse determine the cause of the overload condition 6 3 1 Removing and Replacing the Main Power Fuse Required F15A 250V Fuse Fuse STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cable 2 Locate the fuse cap on the back of the printer Unscrew the cap and remove the defec
69. ad Balance Adjustment Required Equipment 10mm Open End Wrench 2 Pozidrv Screwdriver To optimize print quality perform the following steps to adjust the Print Head Balance using head pattern as a guide Proper adjustment is necessary to avoid ribbon wrinkle STEP PROCEDURE i Load the ribbon and label stock into the printer 2 Hold eccentric nut along flats with 10mm box wrench and loosen holding screw Fig 5 7 3 Adjust eccentric nut by rotating CW or CCW Rotating CW increases print density on left side of label CCW decreases print density on the right side of label Note indexing marks on plate Allowable range is between 7 11 o clock 4 Tighten screw to secure eccentric nut in place 5 Loosen and adjust screw along slot to move indexing pointer for maximum print quality LOOSEN SCREW 1 4 TURN kJ gt Fr kl USE 10mm BOX WRENCH nea TO ADJUST ECCENTRIC MARKS TIGHTEN SCREW Page 5 8 CL408e CL412e Service Manual PN 9001078 Rev B Section 5 Mechanical Adjustments 5 7 Print Head Alignment Adjustment MAJOR ADJUSTMENT Required Equipment 2 Pozidrv Screwdriver To further optimize print quality especially when using thick label stock additional adjustments are possible Perform the following steps using head pattern as a guide STEP PROCEDURE 1 Load the ribbon and label stock into the printer 2 Loosen and adjust screw along slot to move i
70. als along with various error conditions A DB 9 to 14 pin Centronics adapter cable is provided for legacy applications Old Pin Assignments SIGNAL DESCRIPTION To Host Vcc 5V To Host Ribbon Near End This pin goes high when the amount of ribbon on the unwind shaft is approximately 46 feet 14 m The output will be low when the ribbon is completely out To Host Error This pin goes low when the printer detects an error condition such as head open or receiving buffer is full To Printer Reprint A duplicate of the last label in a print job will be reprinted when this signal is received To Printer Print Start The printer will print one label when this pin is pulled to ground This signal must be enabled by placing switch DSW3 5 on the Control Panel in the OFF position To Host End Print It is used to drive an applicator or other external device requiring synchronization with the print cycle You may choose between four types of output signals using control panel DSW3 6 and DSW3 7 selections See timing charts on next page To Host Label Out This pin goes low 0V when a label error exists To Host Ribbon Out This pin goes low when ribbon is out Reference Signal Ground To Printer Isolated Power Source for signal input To Host When Mode 1 in LCD selected High Voltage On Line Print Job waiting When Mode 2 in LCD selected High Voltage
71. and disconnect the power cable 2 Raise the top access door and open the front access door Remove the ribbon and label stock if installed Fig 5 1 3 Attach string to an empty ribbon core and place on the Ribbon Unwind Spindle Wind the string tightly around the ribbon core in a single layer and in in counter clockwise direction Attach the free end of the string to the tension gauge Fig 5 3 4 Gradually lift the tension gauge pulling the string to unwind it from the core Once the spindle begins to move the gauge should indicate 450 to 550 grams of tension Excessive or insufficient tension must be corrected by adjusting the Ribbon Unwind Clutch 5 To adjust the clutch loosen the locking screw and move the adjust nut CW for more tension and CCW for less tension Tighten the locking screw and repeat steps 3 and 4 until the correct tension is achieved Page 5 4 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 5 Mechanical Adjustments 5 3 Ribbon Guide Plate Adjustment If the ribbon is not smooth across the guide plate ribbon wrinkle adjustment is required To remedy the problem perform the Print Head Balance Adjustment Section 5 6 before doing the Ribbon Guide Plate Adjustment Required Equipment 2 Pozidrv Screwdriver STEP PROCEDURE 1 Check for even ribbon tension by watching the ribbon movement under the guide plate as it moves upward toward the ribbon rewind spindle If it appears uneve
72. and earlier you MUST be logged in as SUPERVISOR not someone with Supervisor privileges If you are having problems creating queues with NetWare 4 xx and later try logging in as ADMIN Also make sure that you are not trying to run XAdmin32 with the Microsoft NetWare client you must use the Novell 32 bit client 2 If you changed the login password you must change the password in both the SATO enhanced ethernet adapter using the SET NETWARE PASSWORD command and in the file server using the PCONSOLE Print Server Information Change Password command 3 Make sure that you have enabled at least one NetWare file server using the SET NETWARE SERVER servername ENABLED command 4 Have you exceeded your NetWare user limit 5 Make sure that the print server name you used in PCONSOLE exactly matches the name that is configured in the print server and make sure it is defined as a Queue Server for the print queue 6 If you are running both 802 3 and Ethernet II frames on different file servers on your network there is a possibility that the print server may not make a connection to the desired file server Try forcing the frame type to the desired one using the SET NETWARE FRAME command from the SATO enhanced ethernet adapter remote console 7 If you are losing portions of your print job and you are using the DOS NetWare drivers try setting the TIMEOUT parameter in your CAPTURE statement to a higher value at least 50 seconds for Windows
73. around the Backing Drive Roller Verify that label backing material feeds through the dispenser assembly and onto the Backing Take Up Spindle Assembly Secure the label stock to the take up spindle by inserting the label end between the core and label retainers Figs 9 25 amp 9 26 15 Manually turn the Backing Take Up Spindle counter clockwise to take up all the slack in the backing Swing the Label Dispenser front mechanism into position until the latch engages Take care that the cable is properly routed to avoid crimping or damage Figs 9 25 9 27 amp 9 28 SATO CL408e CL412e Service Manual Page 9 13 ev Section 9 Optional Accessories Label Dispenser Installation TURN THE SPINDLE COUNTER CLOCKWISE TO TAKE UP SLACK Fig 9 25 LABELS IDLE ROLLER DRIVE LABEL BACKING ROLLER LABEL DISPENSER LATCH SECURE THE LABEL STOCK TO THE LABEL SPINDLE BY INSERTING OVER THE DISPENSER CORE AND UNDER THE LABEL FRONT RETAINERS MECHANISM LL MAGNETIC DOOR Fig 9 27 LATCH PULL SPINDLE OUT FOR EASE IN LOADING Page 9 14 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 9 Optional Accessories Label Dispenser Installation Fig 9 28 Fig 9 29 E T OFF SET PITCH LABEL DISPENSER er SOLE T FRONT DOOR MAGNETIC DOOR PINS 1 amp 2 MUST BE IN UP a D POSITION TURN POTENTIOMETER TO ADJUST LABEL TAKEN SENSOR STEP PROCEDURE 16 To activ
74. ase the keys The following screens will appear INITIALIZING ARINTENTANCE MODE ROM VOC 0 00 00 OP Sue 4 ON gt OFF 6 Place DSW2 4 in the OFF down position and the screen will display the next screen FACTORS 7 Press the FEED key to display the next screen COUNTER CLEAR NONE 8 Confirm None then press the FEED key to display the next screen PRINT SIZE SMALL LARGE The default is Large 9 Press the FEED key for a test print Press the FEED key again to stop printing TEST PRINT PRESS THE FEED 10 Adjust the position using the VR1 potentiometer and feed another label When the adjustment is correct turn the printer off If the print position can t be adjusted with the VR1 replace the Main PCB Refer to Section 6 PN 9001078 Rev B CL408e CL412e Service Manual Page 4 9 Section 4 Electric Checks and Adjustments 4 6 Label Gap Adjustment Additional equipment required TP Test Module Digital Multimeter STEP PROCEDURE Refer to Section 4 2 for access to main PCB 1 Turn VR4 GAP potentiometer on the main PCB all the way to the left 2 Refer to Section 4 3 Set the digital multimeter to DC voltage measurement mode Attach the connector from the TP Test Module to the test port on the main PCB Note correct positioning of connector Nibs on the connector are placed down in the receptacle on the PCB in the forward position Set the dial to 5 3 Connect prob
75. ate the Dispenser Senser DSW3 pin 1 amp 2 must be in the upward position Fig 9 29 See chart on front panel of printer 17 Close the Print Head reinstall the LH Cover close the RH Cover and the Front Door Figs 9 10 9 11 amp 9 28 18 Power up the printer and verify that all gears belts and drive assemblies are functional If necessary adjust the sensitivity level of the Label Taken Sensor and the position of the dispensing plate 19 Adjustment of the Label Taken Sensor level is made by turning the potentiometer located next to the connector slot until the green LED illuminates with no blockage to the sensor The green LED should not be lit when the Label material is blocking it For complete adjustment procedures refer to D 6 in the Operators Manual Fig 9 29 20 Run several labels and adjust the pitch offset so that the label material backfeeds correctly Return the printer to service SATO CL408e CL412e Service Manual Page 9 15 ev Section 9 Optional Accessories 9 4 PCMCIA Memory Expansion Installation The Memory PCB Board provides the interface board for 1 PCMCIA memory card slot Applicable Specifications PCMCIA Version 2 1 JEIDA Version 4 1 Size Up to 4MB SRAM Up to 16MB Flash Connector Pins 68 Battery Approximately two years manufacturer dependent Write Protect Yes Low Battery Detect Yes STANDOFFS SHOWN AS RECEIVED STANDOFFS WILL BE REMOVED AND USED TO MOUNT MEMORY BOARD TO
76. be adjusted to ensure reliable label feeding such as when the backing opacity or the reflectance of the EYE mark varies significantly within a roll of labels or between label rolls In these instances the value should be set using the following procedures PN 9001078 Rev B SATO CL408e CL412e Service Manual Page 2 25 Section 2 Configuration LCD Panel Service Mode Gap XXV GAP XX Input CAV INPUT XX GAP When setting the GAP threshold the voltage shown on the top line of the display must be measured with nothing but the backing in the sensor and then again with a label still attached to the backing The formula to be used for setting the threshold is High Voltage Level Low Voltage Level x 0 5 Start Value STEP PROCEDURE 1 Insert a label still attached to the backing into the sensor and close the Label Hold Down Record the voltage shown on the top line of the LCD panel This line should have the message GAP on the top line DIP switch DSW2 2 OFF Make sure the label is all the way under the sensor 2 Strip the label from the backing and insert the backing strip under the sensor and close the Label Lid Record the voltage shown on the top line of the LCD panel The voltage ranges measured should be within the following range Backing without label 0 5V or less Backing with label 1 0V above the low value If the measured values are outside this range you may have trouble finding a
77. ctory reset procedure to complete the installation of firmware and Real Time Clock Chip EH 2001079 CL408e CL412e Service Manual Page 9 27 ev Section 9 Optional Accessories Real Time Clock Installation MAIN PCB BOARD m e Mi CIT INSTALL THE TIMEKEEPER CHIP IN VACATED LOCATION MARK ON CHIP IDENTIFIES PIN 1 BE SURE TO ALIGN CHIP CORRECTLY IN CHIP BLOCK SOCKET USING THE U SHAPED NOTCH AS REFERENCE e E PPY TTE K L LS Figs 9 42 9 28 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 9 Optional Accessories Factory Reset Procedure To reset the printer to the factory settings perform the following steps Caution Resetting the printer will clear all registers STEP PROCEDURE 1 Record all current dip switch positions then place all switches in the OFF position 2 Place the DSW2 4 in the ON or up postion 3 Press the LINE and FEED key while simultaneously turning ON the power switch When the printer beeps release the keys The following screens will appear INITIALIZING MAINTENANCE MODE ROM VOO 00 00 00 HiP Side ON gt OFF 4 Place the DSW 4 in the OFF postion and the following screen will appear MODE 5 Press the FEED key to display the next screen COUNTER CLEAR NONE 6 Press the LINE key once to change the message from NONE to ALL COUNTER CLEAR A
78. d ribbon near end sensing LABEL SENSOR Both the Eye Mark reflective and Gap transmissive sensors can be adjusted over a limited range They are both located in the label sensor unit The assembly can be adjusted by loosening the green sensor knob located underneath the label transport assembly and sliding the label sensor unit to the desired position The gap sensor can be adjusted from a minimum of 0 67 in 17mm to a maximum of 2 5 in 64mm and the Eye Mark from a minimum of 0 25 in 6mm to a maximum of 2 1 in 53mm from the fixed position inside label guide Page 1 6 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 1 Overview and Specifications 1 5 Operation Panel LINE KEY PRINT OFF SET PITCH ed bel dei PRINT OFFSET PITCH DSW2 DSWS3 POTENTIOMETERS DSW2 amp 3 OPTION CONNECTIOR LABEL TAKEN THRESHOLD POTENTIOMETER LCD DISPLAY PANEL TWO COLOR STATUS LED FEED KEY LABEL TAKEN LED NOTE Optional RS232 Communication Card contains DSW1 switches which are configured when supplied with the printer The CL408e CL412e Operator Panel consists of one two color red and green LED indicator two momentary contact switches two DIP switches a third is located on the RS232 interface card four adjustment potentiometers and one LCD display All of these are accessible from the front of the printer however some are not accessible unless the fr
79. e label sensor voltage level within the specified voltage range you should reposition the label sensor by following the adjustment procedures included in this section After completing the label sensor adjustment procedures perform the label sensor voltage level adjustment procedure You can check or adjust Power Supply Label Sensors Ribbon Sensor Pitch Offset e Label Positions Checks and adjustments in this section require standard metric tools Also required Digital Multimeter required for use with SATO TP Test Module Voltage Checker Part RH1773100 and is required for most electrical adjustments SATO CL408e CL412e Service Manual Page 4 1 ev Section 4 Electric Checks and Adjustments 4 2 Steps Prior to Some Procedures Some adjustments in this section require access to potentiometers and the test point connector located on the main PCB Raise the door and remove the LH cover for accessing the main PCB STEP PROCEDURE 1 Turn the printer OFF and disconnect the AC power cord Raise the access door and remove 2 screws holding the electronics side cover to the inside frame 3 Remove 2 screws holding the electronics side cover to the outside frame Lift off the cover to expose the main PCB Refer to the appropriate section to begin adjustments RAISE THE TOP ACCESS DOOR AND REMOVE 2 SCREWS HOLDING THE SIDE COVER TO THE FRAME ELECTRONICS REMOVE SIDE COMPARTMENT COVER
80. e of the multimeter to Sig and probe to pin GND 4 For Low level Label Gap part with backing only adjustment put label gap part in the sensor Then adjust the electrical level with VR4 on the main PCB so that it will measure less than 0 5 V 5 For High level paper part adjustment put paper part in the sensor and check the electrical level If the level difference is 1 0 V more than the Low level it is acceptable If it is lower than 1 0V repeat STEPS 4 amp 5 and readjust VR4 6 Standard values Low level gap below 0 5 V High level paper part Low level 1 0 V or higher If these values do not result try the following a Repeat the process b Clean the sensor c Verify sensor is operational d Replace labels with higher quality labels e Perform factory reset Page 4 10 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 4 Electric Checks and Adjustments 4 7 Eye Mark Adjustment Additional equipment required TP Test Module Digital Multimeter STEP PROCEDURE Refer to Section 4 2 for access to main PCB 1 Turn VR5 IM potentiometer on the main PCB all the way to the left 2 Refer to Section 4 3 Set the digital multimeter to DC voltage measurement mode Attach the connector from the TP Test Module to the test port on the main PCB Note correct positioning of connector Nibs on the connector are placed down in the receptacle on the PCB in the forward position Set
81. e printer and close the Head Open Lever 4 Turn the power switch ON to initialize the printer The following screens will display IN HBLIZINOG ONLINE ROM VOC 00 00 00 QTS DDDDOO 5 Press the LINE key to place the printer off line 6 Press the FEED key The printer will beep and the following screen will display to confirm that the ribbon is not in position and confirm the sensor is functioning RIBBON ENG 7 Turn off the printer and reinstall the ribbon 8 Turn ON the printer The printer will initialize as in Step 4 Be sure to place the printer off line Press the FEED key to generate a blank label and confirm ribbon has been installed and is in position SATO CL408e CL412e Service Manual Page 4 13 ev Section 4 Electric Checks and Adjustments 4 9b Ribbon Sensor Voltage Checking There is no adjustment POT for the ribbon sensor on the CL408e 412e The CE POT on the main logic board has no effect on the voltage values The voltage values only can be taken off the connector SENA on the display Refer to illustrations below PIN 1 Brown PIN 2 Red PIN 3 Orange PIN 4 Yellow PIN 3 Signal and PIN 4 Ground are the test pins Low value when the carbon assembly is rotated is around 0 16V High value is around 4 8V If the voltages you monitor are at or close to these voltages the ribbon out problem is being caused by improper ribbon tension adjustment If the voltages are not at or close to these
82. ects the flow control and status reporting protocols Will select protocol Bi Com 2 for M 8400 if DSW2 8 is ON SETTING Rdy Bsy Xon Xoff Bi Com 3 Bi Com 4 Page 2 2 CL408e CL412e Service Manual PN 9001078 Rev B Section 2 Configuration Dip Switch Settings Printer Set up Print Mode Selection DSW2 1 Selects between direct thermal printing on thermally sensitive paper and thermal transfer printing using a ribbon DSW2 DSW2 1 SETTING ON Off Transfer OFF Direct Therm 1 2 3 4 5 6 7 8 Sensor Type Selection DSW2 2 Selects between the use of a label gap or a reflective Eye Mark DSW2 SETTING ON Gap OFF Eye Mark 1 2 3 4 5 6 7 8 Head Check Selection DSW2 3 When selected the printer will check for head elements that are electrically malfunctioning DSW2 3 SETTING ON en enable ee 5 8 Hex Dump Selection DSW2 4 Selects Hex Dump mode DSW2 4 SETTING ON Off Disable OFF On Enable 12 3 4 5 6 7 8 Receive Buffer Selection DSW2 5 Selects the operating mode of the receive buffer See Section 3 Interface Specifications for more information DSW2 DSW2 DSW2 SETTING ON 1 Item OFF Multi Job 1 2 3 4 5 6 7 8 For more information about the cause of troubleshooting printer errors see Section 8 Troubleshooting PN 9001078 CL408e CL412e Service Manual Page 2 3 ev
83. eed 4 in per sec Print Reference Vertical 0000 Horizontal 0000 Zero Slash Auto On Line Enabled Once the default operation is completed a DEFAULT SETTING COMPLETED message will be displayed on the LCD panel and a single beep will be heard The printer should be powered off while this message is being displayed This saves the default settings in the EEPROM where they will be automatically loaded the next time the printer is powered on Pn 9001078 CL408e CL412e Service Manual Page 2 7 ev Section 2 Configuration 2 3 LCD Panel Configuration The LCD Panel on the CL408e CL412e is used in conjunction with the LINE and FEED switches by the operator to manually enter printer configuration settings Many of the settings can also be controlled via software commands and in the case of conflict between software and control panel settings the printer will always use the last valid setting If you load a label job that includes software settings and then enter a new setting via the LCD Panel the manually set values will be used by the printer If you set the values manually and then download a job with software settings the software settings will be used There are 7 configuration and operation modes you can access from the LCD panel To enter the desired mode the KEY SEQUENCE combination listed in the table below must be performed The initial LCD display message is shown for each mode MODE KEY SEQUENCE
84. essories 9 2 Label Cutter Kit Installation Guillotine Type MOUNTING 2 PAN HEAD SCREWS 2 SELF TAPPING SCREWS LABEL CUTTER ASSEMBLY Fig 9 1 LABEL CUTTER KIT PROCEDURE Switch the printer OFF but keep the power cable plugged in to discharge any possible static charges Remove the front door from the CL408 412e Printer Fig 9 2 Attach the mounting bracket using 2 self tapping screws Verify that the mounting bracket is correctly oriented There are two small holes that should fit on the small guide posts on the front door The upright section of the bracket should be facing towards the cutter assembly Figs 9 3 amp 9 4 Slide the cutter assembly between the mounting brackets Verify that the two mounting slots on the left side of the cutter assembly are oriented correctly over the guide screws Fig 9 5 Attach the cutter assembly to the mounting bracket using 2 pan head screws Fig 9 6 Route the interface cable from the cutter as shown in Fig 9 5 Remove 2 screws and detach the label tear off plate from the front of the label exit area of the printer Fig 9 7 Reinstall the front cover onto the printer Page 9 2 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 9 Optional Accessories Label Cutter Kit Installation Guillotine Type STEP PROCEDURE 7 Remove the connector cover located under the DSW2 and DSW3 switches and install the in
85. ew The SATO CL408e CL412e Printers Service Manual provides information for installing and maintaining CL408e CL412e Thermal Transfer printers Step by step maintenance instructions are included in this manual with typical problems and solutions It is recommended that you become familiar with each section in this manual before installing and maintaining the printer The major differences in the CL408e and the CL412e printers is the resolution of the head The CL408e with its 203 dpi head provides an economical labeling solution for most applications It can print labels up to 4 1 inches wide The CL412e provides a higher print resolution 305 dpi to give laser quality printing It is useful when higher resolution is needed for detailed graphic images The CL Series e printers use a subset of the standard SATO Command Language The CL408e CL412e share the same command set the only differences are the allowable values representing the print positions on the label These values are specified in dots and will vary depending upon the resolution of the printer and the amount of memory available for imaging the label The allowable range for each printer is specified in a table for those command codes The sections in this manual cover the following Section 1 Overview and Specifications Section 2 Configuration Section 3 Interface Specifications Section 4 Electrical Checks and Adjustments Section 5 Mechanical Adjustments
86. f you select No the display will return to the previous selection E SES START SES NG 3 Press the FEED key to accept the selection If Yes was selected the copy process will start TRUETSPEF NTCOPS COPSING 4 Once the copy process is completed press the FEED key to advance the display TRUETSPEF NTCOPS COMPLETED 5 If an error is encountered in the copy process one of the following messages will be displayed on the second line CARD vvvvvvv AAAAAAA ERROR R W Error Indicates a Read Write error occurred No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available Page 2 18 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 2 Configuration LCD Panel Card Mode Card gt SatoFont Y N CARD gt SHIUF NT S N This selection allows you to copy SATO fonts from the PCMCIA Memory card installed in the Memory Card slot on the rear of the printer to the optional Flash ROM STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting IF Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to Card gt MemoryCopy All mode Press the FEED key to accept the selection and advance the display 2 Confirm your selection by stepping the underline cursor to the Ye
87. file servers If you are not using NetWare you can disable NetWare entirely with the command SET NETWARE DISABLED 2 Check the individual protocol troubleshooting sections in this chapter for additional causes of intermittent printer problems TCP IP Troubleshooting If you are using TCP IP and cannot print to the print server and you have checked the hardware and network as described in the previous steps then check the following note that it is always a good idea to try creating a another print queue to eliminate the possibility of setup errors The problem may be the result of mismatched or duplicate IP addresses Verify that the IP address is correctly loaded into the SATO enhanced ethernet adapter and make sure that no other nodes on the network have this address DUPLICATE IP ADDRESSES ARE THE BIGGEST CAUSE OF TCP IP PRINTING PROBLEMS If the address is not correct then check whether the loading procedure was properly executed 2 If you used XCONFIG or ccr to enter the IP address make sure that you exited the remote console properly with a CTRL D or EXIT command 3 If you used rarp make sure that you started the rarp daemon using the rarpd rarpd a in rarpd a or equivalent command Verify that the etc ethers file contains the correct Ethernet address and that the SATO enhanced ethernet adapter name matches the name in the etc hosts file 4 If you used bootp make sure that bootp is enabled i e the Z
88. fter you have set the correct year pressing the FEED key will advance the underline cursor to the two digit Month position You can scroll through the numbers corresponding to the month by pressing the LINE key The month number will increase by one each time the LINE key is pressed until it reaches a value of 12 at which point it will wrap around to the 01 setting Day After you have set the correct month pressing the FEED key will advance the underline cursor to the two digit Day position You can scroll through the numbers corresponding to the month date by pressing the LINE dey The date number will increase by one each time the LINE key is pressed until it reaches a value of 31 at which point it will wrap around to the 01 setting Hour After you have set the correct date pressing the FEED key will advance the underline cursor to the two digit Hour position You can scroll through the numbers corresponding to the hour using a 24 hour clock by pressing the LINE key The hour number will increase by one each time the LINE key is pressed until it reaches a value of 24 at which point it will wrap around to the 01 setting Minute After you have set the correct hour pressing the FEED key will advance the underline cursor to the two digit Minute position You can scroll through the numbers corresponding to the hour by pressing the LINE key The minute number will increase by one each time the line key is pressed until it reache
89. ge you re using to suppress extra carriage returns and line feeds from your data being sent out to the printer We want the data stream to be one complete line going to the printer 408 1 412 Service Manual 8 3 Section 8 Troubleshooting 8 4 The RS232C Serial Interface 1 Is the RS232C Serial cable connected securely to your serial port on the PC DB 25S Male and to the RS232C connector on the printer Warning Never connect or disconnect interface cables or use a switch box with power applied to either the printer or the host This may cause damage to the interface circuitry and is not covered by warranty 2 Is the cable defective At the very least you should be using a Null Modem Cable which crosses pins in a specific manner This should enable your printer to print We recommend that you use a cable built to specifications described in Section 3 Interface Specifications 3 Is the RS232 Interface Module installed in the printer 4 Check for obvious errors in the data stream Is the data properly framed with the lt ESC gt and lt ESC gt Z commands 5 If after sending your job to the printer it only beeps and displays an error message on the LCD display you may have a configuration problem There may be some inconsistencies with the Baud Rate Parity Data Bits or Stop Bits in relation to your host computer If you are unsure as to what the printer s current RS232 settings are p
90. h is replaced with the Euro Character The default is D5 Hex STEP PROCEDURE 1 The underline cusor should be positioned underneath the first digit selection Use the LINE key to step to the desired setting 2 Press the FEED key to advance the underline cursor to the second digit of the desired hexadecimal code Press the LINE key to step to the desired setting 4 When the setting is correct press the FEED key to accept the setting and advance to the next display Select LCD Display Language SELECT LANGUAGE ENGLISH This selection allows the user to select the language used in the LCD menu and error messages The selections are English French German Spanish Italian and Portuguese STEP PROCEDURE 1 Press the LINE key to advance to the desired language setting 2 When the setting is correct press the FEED key to accept the setting and advance to the next display Page 2 30 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 2 Configuration LCD Panel Service Mode Priority Setting DRINRITU LCD Command PRIORITY SETTING LED This selection allows the user to assign a priority for Print Darkness Print Speed and Print Offset STEP PROCEDURE 1 Use the LINE key to step to the desired priority If LCD is selected the setting established via the LCD display menu system will be used for an incoming label job regardless of any different command sett
91. ice Mode Auto Online Feed AUTO ONLINE FEED Iesus YES NO This selection specifies whether or not the printer will automatically feed a blank label when it is placed in the Online mode STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting IF Yes is selected the printer will feed a blank label anytime it enters the Online mode If No is selected the display will advance to the mode display Feed on Error FEEL ON ERROR Yes No This selection specifies whether or not the printer will feed a blank label automatically when an error condition is cleared STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting IF Yes is selected the printer will feed a blank label anytime an error condition is cleared If No is selected the display will advance to the mode display Reprint W Feed REPRINT U FEED res No YES NO This selection specifies whether or not the printer will print the last printed label stored in memory when the FEED key is pressed in the Normal Online mode STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting IF Yes is selected the printer will reprint the last label when the FEED key is pressed when the printer is Online If the printer is Offline pressing the FEED key will feed a blank label If No is selected the display will advance to the mode display Page 2 28
92. ime DTR will go high or an X On is sent to tell the host that it can again receive data 2 SATO CL408e CL412e Service Manual Page 3 3 ev Section 3 Interface Specifications The Receive Buffer 0 1MB 2 95MB jw DTR High DTR Low or X On or X Off Buffer Available All printer error conditions i e label out ribbon out will cause the printer to go busy DTR low or X Off until the problem is corrected and the printer is placed online The printer will also be busy if taken offline from the front panel 3 4 IEEE 1284 Parallel Interface The parallel interface for the CL408e CL412e printers is a Plug In Interface Module that can be installed by the user It conforms to the IEEE 1284 specification It will automatically detect the IEEE 1284 signals and operate in the high speed mode If it does not detect the IEEE 1284 signals it will operate in the standard Centronics mode which is significantly slower For this reason an interface cable and host interface conforming to the IEEE 1284 specification must be present to fully utilize the speed capabilities This interface also operates bi directionally and can report the status of the printer back to the host Electrical Specifications Printer Connection AMP 57 40360 DDK or equivalent Cable Connection AMP 57 30360 DDK or equivalent Cable IEEE1284 Parallel 10 ft 3 m or less Signal Level High 2 4V to 5 0V Low OV to 0 4V Data
93. ings If Command is selected any commands in the label job will take precedence and be used for printing the job and the LCD Display will reflect the new setting 2 Once the desired setting is selected press the FEED key to accept the setting and advance to the next display IGNORE CAN OLE This function allows the user to disable lt DLE gt Hex 10 the print stop command and lt CAN gt Hex 18 the cancel command Used for compatibility with some third party hardware and software It is only displayed and functional when RS 232C HS serial interface is installed and configured for Status 4 Bi direction operation RIBBON NEAR END ENABLE DISRBLE This function is only displayed when a RS232 HS serial interface card is installed and configured for Status 3 Bi direction operation The disable function was added for compatibility with older non e version printers where ribbon near end was not reported Use the LINE key to select Enable or Disable and press FEED to save and exit Service Mode To exit the Service Mode power the printer off then back on EE 2001078 CL408e CL412e Service Manual Page 2 31 ev Section 2 Configuration LCD Panel Counters Mode The Counters Mode is provided to allow the user to access the internal printer counters and is entered from the Advanced Mode To Enter Advanced Mode STEP PROCEDURE 1 Press the LINE key while simultaneously turning the power on
94. intain control of the job print queue so that it can move a high priority job in front of ones of lesser importance The multiple job buffer on the other hand prints all jobs in the order they are received by the printer and the order of printing cannot be changed Single Job Buffer The printer receives and prints one job at a time Each job must not exceed 2 95MB Multi Job Buffer The printer is able to continuously receive print jobs compiling and printing other jobs at the same time It acts much like a print buffer ot maximize the performance of the host and the printer When using the RS232 Serial interface the Multi Job Buffer uses either the Ready Busy with DTR pin 20 or X On X Off flow control protocols See these sections for more details With an empty receiving buffer the status of DTR is high or an X On status if using X On X Off meaning the printer is ready to receive data When the receive buffer is holding 2 0MB of data 1MB from being full DTR will go low or an X Off is sent indicating the printer can no longer receive data This condition is called Buffer Near Full 2 0 2 95 DTR High or X On DTR Low or Buffer Near Full X Off The receiving buffer will not be able to receive more data again until a Buffer Available condition occurs This takes place when the receiving buffer has emptied so that only 1MB bytes of data are being held 2 0MB bytes from being full At this t
95. inter off without pressing the FEED key and begin the process again Refer to the Operator and Technical Reference Manual for the data stream command structure required Hex Dump Mode In addition to the User Test Print Labels the printer can print the contents of the receive buffer in a hexadecimal format to allow the data stream to be examined for errors and troubleshooting Online INITIALIZING ONLINE ROM YOO 00 00 00 9 000000 enter the Hex Dump mode place DSW2 4 the ON position and power on the printer STEP PROCEDURE 1 The printer is now ready to receive data 2 Send the data stream to the printer 3 The receive data will be printed in a hexadecimal format 4 To return the printer to normal position place DSW2 4 in the OFF position and power the printer OFF and then back ON 4 1234 5670 2 Page 2 38 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 2 Configuration LCD Panel Firmware Download Mode STEP PROCEDURE 1 Record all current dip switch positions then place all switches in the OFF position 2 Place the DSW2 6 in the ON or up position 3 Turn ON the power switch The following screens will appear INITIALIZING FLASH DOWNLOAD ROM 00 00 00 00 REAUY Refer to the specific instructions provided with the flash firmware files provided by SATO America Technical Support or downloaded from the SATO America Web Site www satoame
96. ipped with each printer that has the interface installed The driver must be loaded on your PC and the PC must be configured to run one of the supported network protocols using a 10 100BaseT LAN connection Details for loading the Ethernet driver are contained in the Ethernet Interface Manual that is shipped with each printer with a Ethernet interface installed General Specifications Type 10 100BaseT Connector RJ 45 Receptical Cable Category 5 Electrical Specifications Power Supply Powered from printer Refer to the manual amp CD supplied with the interface card 3 8 Bi Directional Communications This is a two way communications protocol between the host computer and the printer thus enabling the host to check printer status When Bi Com 4 Bi Com 3 or Bi Com 2 communications is selected on the serial interface card there is no busy signal from the printer The host must request the complete status from the printer including ready busy Refer to the Operator s and Technical Manual for complete information Page 3 10 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 3 Interface Specifications 3 9 Accessory EXT Connector DB 9 14 Pin Centronics DIRECTION The EXT connector on the rear panel of the CL408e CL412e printers is intended for use with external printer accessories such as label rewinders or applicators The 14 pin Centronics type connector provides a choice of four different output sign
97. is line must be high before data is transmitted If this line is not being used it should be tied high to pin 20 Reference SG Signal Ground To Host DTR Data Terminal Ready This signal applies to Ready Busy flow control The printer is ready to receive data when this pin is high It goes low when the printer is off line either manually or due to an error condition and while printing in the Single Job Buffer mode It will also go low when the data in the buffer reaches the Buffer Near Full level Ready Busy Flow Control Ready Busy is the hardware flow control for the serial interface on the CL408e CL412e printers By raising lowering the voltage level on Pin 20 of the RS232 port the printer notifies the host when it is ready to receive data Pin 4 RTS and pin 20 DTR are the important signals on the printer for this method of flow control The host must be capable of supporting this flow control method for it to function properly Page 3 8 CL408e CL412e Service Manual PN 9001078 Rev B Section 3 Interface Specifications X On X Off Flow Control X On X Off flow control must be used whenever hardware Ready Busy flow control is not available or desirable Instead of a voltage going high low at pin 20 control characters representing Printer Ready X On 11 hexadecimal or Printer Busy X Off 13 hexadecimal are transmitted by the printer on pin 2 Transmit Data to the host I
98. is pressed until it reaches a value of 31 at which point it will wrap around to the 01 setting 4 Hour After you have set the correct date pressing the FEED key will advance the underline cursor to the two digit Hour position You can scroll through the numbers corresponding to the hour using a 24 hour clock by pressing the LINE key The hour number will increase by one each time the LINE key is pressed until it reaches a value of 24 at which point it will wrap around to the 01 setting 5 Minute After you have set the correct hour pressing the FEED key will advance the underline cursor to the two digit Minute position You can scroll through the numbers corresponding to the hour by pressing the LINE key The minute number will increase by one each time the line key is pressed until it reaches a value of 60 at which point it will wrap around to the 01 setting 6 After you have set the minutes pressing the FEED key will accept the setting and advance to the Ignore CR LF selection Pn 9001078 SATO CL408e CL412e Service Manual Page 2 15 ev Section 2 Configuration LCD Panel Advanced Mode Ignore CRILF ie wipe CR LE This setting tells the printer to strip out all carriage return line feed pairs CRLF from the data stream including graphics and 2D bar codes It is used primarily to maintain compatibility with earlier models of SATO printers STEP PROCEDURE 1 Use the LINE key to step the under
99. k on Download User Defined Protocol Codes The user can define a set of custom protocol codes and download them to the printer using the lt ESC gt LD command User Download INITIBLIZING ER DDUNLDRD Press the Line Key enm von o0 00 00 RESS THE LINE KEY To enter the User Download mode place DSW2 7 in the ON position and power on the printer while simultaneously pressing the LINE key When the printer emits one long beep release the LINE key STEP PROCEDURE 1 Set DSW2 7 to the OFF position to replace the Standard protocol codes or ON to replace the Alternate set of protocol codes 2 Press the LINE key The printer is now waiting for the data to be sent USER DOWNLOAD WANTING PN 9001078 Rev B SATO CL408e CL412e Service Manual Page 2 37 Section 2 Configuration LCD Panel Download User Defined Protocol Codes User Download Press the Line Key Countinued STEP PROCEDURE Transmit the download data command stream to the printer After the data has been received the printer will beep and print a status label If it does not beep and print a status label the printer did not accept the data 5 If the printer did not beep and print a status label turn the printer off and check you data stream for errors snd start the download process over 6 If the custom codes are correct press the FEED key to accept them and terminate the download process If they are incorrect turn the pr
100. l port on the computer the printer may not be able to communicate correctly 3 Is there more than one parallel interface port on your PC LPT1 LPT2 etc If so make sure you are sending data out the correct port 4 Is the IEEE1284 Interface Module installed in the printer Older versions of the Parallel Interface module will not work correctly in the CL408e CL412e printers 5 When you send the print job to the printer and it does not respond do you get an error message on your PC that says Device Fault or something similar This may mean that the computer doesn t know the printer is there Verify that a Both ends of the cable are securely inserted into their respective connectors b The printer is ON LINE c The cable is not defective There are other things that can cause this error message on your computer but at this stage a defective cable may be one of the reasons 6 When you send the print job to the printer and it does not respond and there is no error message on the PC a Check your data stream for some of the basics Is your job framed as follows lt ESC gt A Data lt ESC gt Z b Verify that you ve included all required parameters in the data stream Page 8 2 SATO CL408e CL412e Service Manual E Section 8 Troubleshooting The IEEE 1284 Parallel Interface Cont c Verify the following You have not typed a 0 zero for an o letter or vice versa You have not missed any lt ESC g
101. l signal connector for Accessories AMP 57 60140 POWER SWITCH Turns power On Off AC FUSE Input power protection Type 3A 250V AC POWER INPUT Input 115V 50 60 Hz connector Use the cable provided E CL408e CL412e Service Manual Page 1 3 ev Section 1 Overview and Specifications Printer Features FRONT ACCESS DOOR INTERLOCK COVER OPEN SENSOR This switch prevents printer When this sensor is activated the operation when the Front Access printer will not operate and Door is open The Top Access Cover Open message will be Door must be open before the displayed on the display panel Front Access Door can be opened or closed TOOL FOR DARKNESS ADJUSTMENT FRONT ACCESS PRINT HEAD DOOR OPENED ASSEMBLY UNIT HEAD OPEN LEVER TEAR OFF FRONT ACCESS print head is PLATE opened this switch is RIBBON REWIND activated and the printer SPINDLE will stop printing RIBBON SUPPLY SPINDLE BRUSH ATTACHED TO DOOR Page 1 4 SATO CL408e CL412e Service Manual PN 9001008 ev Section 1 Overview and Specifications Printer Features LABEL GUIDE ACCESS PLATE FOR OPTIONAL LABEL DISPENSER RAS SATO CL408e CL412e Service Manual Page 1 5 Section 1 Overview and Specifications 1 4 Sensors RIBBON MOTION SENSOR This sensor is a motion detector that signals the printer when the ribbon supply is turning This sensor is used for both the ribbon end an
102. label for dispensing cutting and retract it before printing the next label The amount of backfeed is adjustable DSW3 SETTING Disabled 3 4 5 6 External Signal Interface The EXT connector on the printer rear panel is intended for use with the external printer accessories such as label rewinders or applicators The 14 pin Centronics type connector provides a choice of four different output signals along with various error conditions EXT Print Start Signal Selection DSW3 5 Allows an external device to initiate a label print for synchronization with the applicator See Section 3 Interface Specifications for a description of the signal level and requirements When DSW3 5 is On the unit is in the Continuous print mode Backfeed is disabled an External Signals are ignored DSW3 SETTING ON Disabled OFF Enabled 12 3 45 6 7 8 PN 9001078 SATO CL408e CL412e Service Manual Page 2 5 Rev B Section 2 Configuration Dip Switch Settings External Signal Type Selection DSW3 6 DSW3 7 Both the polarity and signal type level or pulse of the external print synchronizing signal can be selected See Section 3 for a definition of signal types DSW3 6 SETTING Off Type 4 Type 3 Type 2 Type 1 Repeat Print via External Signal DSW3 8 Allows an applicator or other device to reprint the last label of the print job See Section 3 Interface Specifications fo
103. lected the printer powers up in the ONLINE mode and is ready to print If NO is selected the printer powers up in the OFFLINE mode and must be manually placed in the ONLINE mode by pressing the LINE key before it is ready to print STEP PROCEDURE 1 Use the LINE key to step the underline to either the YES or NO selection 2 Once the correct setting is underlined press the FEED key to accept the setting and advance the display to the Offset display EE 2001078 CL408e CL412e Service Manual Page 2 13 ev Section 2 Configuration LCD Panel Advanced Mode Print Offset PRINT OFFSET 0 H DDD Since the printer moves the label in discrete steps equal to the size of the print dot the units of measure for Vertical and Horizontal Offset distance is dots Vertical Offset is the distance down from the leading edge in dots the edge of the label that comes out of the printer first to the first vertical print position A positive setting moves the first print position down the length of the label while making it negative moves it up the length of the label The maximum value that can be set is 823 dots Horizontal Offset is the distance that the label image is shifted either to the right or left on the label For a positive setting the image is shifted to the left towards the inside edge of the label For a negative setting the image the image is shifted to the right towards the outside edge of the label
104. lectronics 4 Detach the connector from the motor to the main 5 Remove 4 mounting screws attaching the stepper motor to the motor bracket Disengage the belt Figs 6 10 6 Remove and replace the stepper motor 7 Check belt tension and adjust as necessary per Section 5 8 8 Replace the cover and reconnect the power cable DETACH CONNECTOR REMOVE 4 SCREWS STEPPER Figs 6 10 MOTOR CL408e CL412e Service Manual Page 6 11 ev Section 6 Replacement Procedures 6 6 Replacing the Timing Belts Timing Belt A is used to transmit torque from the stepper motor to the platen pulley via a set of toothed pulleys Timing Belt B is used to transmit torque from the platen pulley to the ribbon roller via another set of toothed pulleys STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cable 2 Raise the access door and remove 2 screws holding the side cover to the inside frame Figs 6 1 3 Remove 2 screws holding the side cover to the outside frame Remove the cover to expose the electronics 4 Detach the connector from the main PCB to the display panel PCB Fig 6 11 Remove tension from Belt B by loosening 4 stepper motor mounting screws Move the motor up in the bracket so belt slides from the motor shaft Remove the belt Fig 6 12 6 Remove the center screw holding the shaft supporter to the ribbon frame and connects to the ribbon rewind shaft while
105. lined cursor to either YES or NO 2 Once the desired setting is underlined press the FEED key to accept the setting and advance to the Character Pitch display Character Pitch CHARACTER PI PROP FIX This setting allows you to set the default character pitch to either fixed character spacing or proportional character spacing STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting 2 Once the desired setting is underlined press the FEED key to accept the setting and advance to Cover Open Sensor display Note This command can be overriden by the lt ESC gt PR or lt ESC gt PS Character Pitch Commands Cover Open Sensor COVER OPEN SENSOR SES NG This setting allows the user to enable or disable the Cover Open Sensor Selecting YES will enable the sensor and selecting NO will disable it STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting 2 Once the desired setting is underlined press the FEED key to accept the setting and return to the Advanced Mode Display Page 2 16 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 2 Configuration LCD Printer Card Mode Exit Advanced Mode SOUANCEN To exit the Advanced mode power off the printer then back on The Card Mode allows the operator to manage the Expanded Memory PCMCIA Card or Internal Expanded Flash ROM The Card Mode is entered from the Advanced
106. ll switches in the OFF position 2 Place the DSW2 4 in the ON or up postion 3 Press the LINE and FEED key while simultaneously turning ON the power switch When the printer beeps release the keys The following screens will appear INITIALIZING MAINTENANCE ROM VDD DD DD DD DP Sude ON gt OFF 4 Place the DSW 4 in the OFF postion and the following screen will appear FACTORY MODE The Head Counter will be cleared by the following steps 5 Press the FEED key to display the next screen COUNTER CLERR NONE 6 Press the LINE key twice to change the message from NONE to HEAD COUNTER CLEAR HERD 7 Press the FEED key to clear the Head Counter After a pause the next screen will appear T r is PRINT SIZE SMALL LARGE 8 Select the print label size by pressing the LINE key The default is LARGE 9 Press the FEED key for a test print Press the FEED key again to stop printing 2 22 12 Warning This test activates all the heating TEST PRINT elements on the print head and therefore PRESS FEED should be used for testing purposes only with full width labels to avoid damaging the print head 10 Verify that the counters on the test print have reset to 0 0 km 11 Power OFF the printer and confirm that all switches are in the OFF or down position PN 9001078 Rev B SATO CL408e CL412e Service Manual Page 7 3 Section 7 Factory Resets 7 4 Clear Dispenser Counter To reset the printer to the factory setting
107. n 9 2 3 Label Dispenser Kit Installation 9 6 4 PCMCIA Memory Expansion Installation 9 16 5 Flash Memory Expansion Installation 9 23 6 Real Time Clock Installation 9 26 Section 10 Parts List T OVerVIeW uu EE 10 1 2 Frame Assembly 10 2 2 Print Head Assembly siscscvverscssseversatunvevesetsneaacenssvevsdeisussasavivvanssedeucedssvasvoutevers 10 5 4 Ribbon Assembly este 10 9 5 Base Cover ASSCIIDIY runs tepals 10 13 6 Main PCB Assembly 10 20 7 Interface OptionS z u un tn uu u iu 10 21 8 PCMCIA Memory Option 10 22 9 Gutter Assembly ODON uy ore nn mo eode riis 10 23 10 Dispenser Assembly Option 10 25 1 191 9 dit Index 1 PN 9001078 CL408e CL412e Service Manual Rev B te y CL408e CL412e Service Manual PN 9001078 Rev B Section Overview and Specifications 1 1 Overvi
108. n proceed to next step 2 Loosen the mounting screws and reposition the plate Fig 5 4 3 Tighten the mounting screws GUIDE PLATE MOUNTING Fig 5 4 SCREWS CL408e CL412e Service Manual Page 5 5 Section 5 Mechanical Adjustments 5 4 Tear Plate Adjustment Required Equipment 2 Pozidrv Screwdriver STEP PROCEDURE 1 Loosen the Tear Plate mounting screws and position plate so that the lip is parallel to the bottom of the printer assembly Figs 5 5 2 Tighten the mounting screws MOUNTING SCREWS LIP TO BE PARALLEL WITH BOTTOM SURFACE Figs 5 5 Page 5 6 SATO CL408e CL412e Service Manual PN Section 5 Mechanical Adjustments 5 5 Print Head Position Alignment MINOR ADJUSTMENT Required Equipment 10mm Open End Wrench 2 Pozidrv Screwdriver To adjust the print head alignment and make print quality consistent across label perform the following steps STEP PROCEDURE 1 Loosen the center and right screw on the ribbon adjustment plate Print a user test pattern Section 8 9 Realign the right side of print head by prying adjust plate forward or backward with a flat blade screwdriver Refer to illustrations and note adjustment marks Figs 5 6 2 Tighten the screws ADJUSTMENT MARKS RIBBON ADJUST PLATE SCREWS CL408e CL412e Service Manual Page 5 7 Section 5 Mechanical Adjustments 5 6 Print He
109. n order for this method of flow control to function correctly the host must be capable of supporting it X On X Off operates in a manner similar to the function of pin 20 DTR as previously explained When the printer is first powered on and goes on line an X On is sent out In the Single Job Buffer mode when the printer receives a viable job it transmits an X Off and begins printing When it is done printing it transmits an X On In the Multi Job Buffer mode the printer sends an X Off when the when the Buffer Near Full level is reached and a X On when the data level of the buffer drops below the Buffer Available mark When the printer is taken off line manually it transmits an X Off indicating it cannot accept data When it is placed back on line manually it sends an X On indicating it is again available for receipt of data If an error occurs during printing paper out ribbon out the printer sends nothing in the Single Job Buffer mode since the last character transmitted was an X Off When the error is cleared and the printer is resumes printing no X On is sent until the current job is completed and the printer is once again ready to receive the next job If it is in the Multi Job Buffer mode it sends an X Off as soon as an error condition is detected When the error is cleared and the printer is placed back on line it transmits as X On indicating it is again ready to accept data Upon power up if no error conditions are present the p
110. n the pin that is being used as the Ready Busy signal by the driving software Typically on a PC it would be either CTS pin 5 or DSR pin 6 on a DB 25 connector Please Note SATO does not recommend the use of mechanical data switches commonly called A B switches as they are known to damage both the computer and printer serial ports EH 2001070 CL408e CL412e Service Manual Page 3 7 ev Section 3 Interface Specifications DIRECTION RS232C Interface Signals SIGNAL DESCRIPTION Reference FG Frame Ground To Host TD Transmit Data Data from the printer to the host computer Sends X On X Off characters or status data Bi Directional protocol To Printer RD Receive Data Data to the printer from the host computer RTS Request to Send Used with Ready Busy flow control to indicate an error condition RTS is high and remains high unless the print head is open in this case RTS would return to the high state after the print head is closed and the printer is placed back on line or an error condition occurs during printing e g label out To Printer To Printer CTS Clear to Send When this line is high the printer assumes that data is ready to be transmitted The printer will not receive data when this line is low If this line is not being used it should be tied high to pin 4 DSR Data Set Ready When this line is high the printer will be ready to receive data Th
111. ndexing pointer for maximum print quality Fig 5 8 INDEXING POINTER SHIFTS HEAD BACKWARD FORWARD E DS CL408e CL412e Service Manual Page 5 9 Section 5 Mechanical Adjustments 5 8 Timing Belt Tension Adjustment Required Equipment 1 Kg Tension Gauge 2 Pozidrv Screwdriver To adjust the Timing Belt Tension perform the following steps STEP PROCEDURE 1 Press in the center of each timing belt with the tension gauge and note the tension reading when the belt is moved 1 to 2mm 2 If the tension reading of each belt is not within range of 80 120g adjust the position of the pulley by loosening the 4 stepper motor mounting screws and moving motor to achieve the required range After adjusting motor tighten but do not over tighten screws Belts should have some movement Fig 5 9 TIMING BELTS MOTOR MOUNTING SCREWS Page 5 10 SATO CL408e CL412e Service Manual PN ev Section Replacement Procedures 6 1 Overview SATO CL408e CL412e Printers contain replaceable components and sub assemblies This section contains step by step instructions for removing and replacing the following components and sub assemblies e Malin Circuit Board Fuse s Power Supply e Stepper Motor e Timing Belts e Print Head e Platen e Ribbon Drive Clutch Washers e Ribbon Motion Sensor e Label Sensor amp Module e Head Open Switch e Display Panel E Me CL408e
112. ng 8 6 Tear Off Plate 1 4 9 10 Tear Plate Adjustment 5 6 Tension Gauge 5 3 Test Point Chart 4 5 Test Print Mode 2 33 Test Print Size 2 34 Test Prints 7 7 Time Keeper Chip 9 28 Timing Belt Tension Adjustment 5 10 Timing Belts 5 10 6 12 6 13 6 18 Top Access Door 1 2 TP Test Module 4 4 Troubleshooting Tables 8 11 Troubleshooting 8 1 U Universal Serial Bus USB Interface 3 9 8 4 Unwind Clutch 5 3 USB Interface 3 2 User Download 2 37 User Settings 2 9 V Vertical Offset 2 14 W Windows 95 98 Peer to Peer Troubleshooting 8 9 Windows NT LAN Server Troubleshooting 8 8 X X On X Off Flow Control 3 9 Z Zero Slash 2 13 PN 9001078 CL408e CL412e Service Manual Index 3 Rev B
113. ng and advance to the next adjustment Pitch Offset Adjustment The label pitch is the distance from the leading edge the edge that comes out of the printer first of a label and the leading edge of the next label The leading edge position of the label can be adjusted relative to the print head 49mm in increments of 1mm Once the position is set it can be fine adjusted 3 75mm using the PITCH potentiometer on the adjustment panel STEP PROCEDURE 1 The underline cursor will initially be positioned underneath the Pitch Direction setting Use the LINE key to step the underline to either the positive or negative selection A position selection moves the leading edge of the label forward away from the print head while a negative selection moves the leading edge of the label back into the mechansim Once the correct setting is underlined press the FEED key to accept the setting and advance to the Offset adjustment Use the LINE Key to step the first digit of the counter to the desired setting The display will increment one step each time the LINE key is pressed The reading will advance to a setting of 4 after which it will automatically wrap and start at 0 again PITCH OFFSET tO Page 2 10 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 2 Configuration LCD Panel Normal Mode Pitch Offset Adjustment STEP PROCEDURE 4 Press the FEED key to accept the setting and ad
114. nt Mode offers four different printer status labels for troubleshooting If DSW3 5 is ON the Test Print cycle must be initiated with a Print Start signal rini Mode TEST PRINT MODE n guraton CONFIGURATION This option allows you to print a test label It is recommended that you print a test label after you have changed any of the settings in the Advanced Mode The test label allows you to verify that you indeed did make the desired changes To enter the User Test Print Mode STEP PROCEDURE 1 Power on the printer while pressing the FEED key Release the FEED key and the printer will display the Test Print Mode message on the LCD panel 2 Use the LINE key to step the underline cusror to the type of test label you wish to print The choices are Configuration Bar Code Head Pattern See last pages in this section for Memory test label sample print outs Factory 3 Once you have selected the type of test label to be printed use the FEED key to accept the selection and advance to the Test Print Size display This display allows you to select the label width PN 9001078 SATO CL408e CL412e Service Manual Page 2 33 Rev B Section 2 Configuration LCD Panel Test Print Mode NOTE This display does not Test Print Size PRINT SIZE appear when a Memory Test Print 10 CM e tn is chosen Only a small Memory Test Print can be printed Once you have selected the type of test label to be printed use the FEED key
115. onal Accessories Label Cutter Kit Installation Guillotine Type B i ii J l REMOVE 2 SCREWS AND DETACH LABEL Fig 9 7 TEAR OFF PLATE SET DSW3 2 TO THE ON POSITION REMOVE CONNECTOR COVER AND INSTALL INTERFACE CABLE TO THE CONNECTOR SWITC TABL E Fig 9 8 SATO CL408e CL412e Service Manual Page 9 5 ev Section 9 Optional Accessories 9 3 Label Dispenser Installation Installation of the optional Label dispenser into the printer adds the convenience of automatic label dispensing Each label is printed then peeled from the backing paper and presented at the front of the printer for removal by the operator A photo electric sensor detects the presence of a completed label and signals the printer to await removal Once the completed label is removed this sensor signals the printer to automatically backfeed the label stock for correct alignment of the printing on the next label LABEL DISPENSER 2 PAN HEAD SUB ASSEMBLY SCREWS T PEEL BAR 2 PAN HEAD SCREWS 2 SELF TAPPING SCREWS C SUNK SELF pu TAPENAREN BACKING TAKE UP SPINDLE STRIKE PLATE ASSEMBLY INCLUDES BELT MAGNETIC LATCH Fig 9 9 LABEL DISPENSER KIT Page 9 6 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 9 Optional Accessories Label Dispenser Installation LH COVER FRONT DOOR LH
116. ont cover is open They are used to set the printer operating parameters and to indicate the status of the printer to the operator EE ue CL408e CL412e Service Manual ev Page 1 7 Section 1 Overview and Specifications Operation Panel LCD DISPLAY PANEL STATUS LED LINE KEY FEED KEY POTENTIOMETERS PRINT OFFSET PITCH LABEL TAKEN THRESHOLD DSW2 amp DSW3 OPTIONAL CONNECTOR LABEL TAKEN LED 2 Line x 16 Character LCD display Used for setting operational parameters of the printer Two color Red Green LED that indicates the following status conditions Green Illuminated when printer is ready to receive data It is turned on and off by toggling the LINE key Red Illuminated when there is a system fault such as an open print head Momentary switch Pressing this key toggles the printer between the on line and off line mode When the printer is on line it is ready to receive data from the host This key acts as a pause during a print job by taking the printer off line It can also be used as a PAUSE function key to stop label during the printing process Momentary switch Pressing this key feeds one blank label through the printer when it is off line When the printer is on line there is a user selectable option in the Service Mode see page 2 28 to either print a copy of the previously printed label or feed a blank label The default is to feed a blank label Located behind the Fron
117. or and open the front access door Remove the ribbon and label stock if installed Fig 5 1 3 Attach string to an empty ribbon core and place on the Ribbon Rewind Spindle Wind the string tightly around the ribbon core in a single layer and in in clockwise direction Attach the free end of the string to the tension gauge Fig 5 2 4 Gradually lift the tension gauge pulling the string to unwind it from the core Once the spindle gegins to move the gauge should indicate 950 to 1050 grams of tension Excessive or insufficient tension must be corrected by adjusting the Ribbon Rewind Clutch 5 To adjust the clutch loosen the locking screw and move the adjust nut CW for more tension and CCW for less tension Tighten the locking screw and repeat steps 3 and 4 until the correct tension is achieved RAISE THE TOP ACCESS DOOR OPEN THE FRONT r i ACCESS DOOR Fig 5 1 Page 5 2 CL408e CL412e Service Manual PN 9001078 Rev B Section 5 Mechanical Adjustments Ribbon Clutch Adjustments 950 1050g TENSION GAUGE REWIND RIBBON UNWIND SPINDLE EMPTY RIBBON ADJUST NUT CORE LOCKING SCREW IS Fig 5 2 INSIDE ADJUST NUT TENSION GAUGE REWIND CLUTCH 450 550g UNWIND Fig 5 3 UNWIND CLUTCH a SATO CL408e CL412e Service Manual Page 5 3 Section 5 Mechanical Adjustments Ribbon Clutch Adjustments 5 2 2 Ribbon Unwind Clutch Adjustment STEP PROCEDURE 1 Switch the printer OFF
118. ows the date and time to be maintained in the local printer rather than using the system clock It consists of a special clock chip that replaces the EEPROM chip on the main PCB STEP PROCEDURE 1 Turn the printer OFF and disconnect the AC power cord 2 Raise the access door and remove 2 screws holding the left side cover to the inside frame Figs 9 41 3 Remove 2 screws holding the left side cover to the outside frame Remove the cover to expose the main PCB RAISE THE TOP ACCESS DOOR AND REMOVE 2 SCREWS HOLDING THE SIDE COVER TO THE FRAME ELECTRONICS REMOVE LEFT COMPARTMENT SIDE COVER REMOVE 2 SCREWS HOLDING THE SIDE COVER TO THE OUTSIDE FRAME Figs 9 41 Page 9 26 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 9 Optional Accessories Real Time Clock Installation STEP PROCEDURE 1 Refer to Figs 9 42 Remove the EEPROM chip CAUTION Using a screwdriver to remove EEPROM may cause damage to the PCB Be sure to have Prom remover under EEPROM and not under the socket itself 2 Install the Real Time Clock Chip in location vacated by the EEPROM chip Carefully align and insert the chip with the mark spot on the chip identifying pin1 securely into the chip block socket using the U shaped notch as reference Be very careful not to bend any chip legs 3 Replace the cover reversing the removal steps 4 Reattach and plug in the power cord Perform the fa
119. p to allow the print server to send and receive data from the host For example a bridge can be set up to only allow certain types of Ethernet addresses to pass through a process known as filtering therefore such a bridge must be configured to allow SATO enhanced ethernet adapter addresses Likewise a router can be set up to pass only certain protocols so be sure that the desired protocol can be passed through to the SATO enhanced ethernet adapter In the case of routers also make sure that the protocol is routable NetBEUI and DLC LLC are not routable PN 9001078 SATO CL408e CL412e Service Manual Page 8 5 Rev B Section 8 Troubleshooting 4 If the job exits the queue but does not print make sure that you have the correct driver installed If you do turn DSW2 4 on and cycle power Try resending your print job If something prints out at this point than we now that the connection is there but that the data is not correct 5 Check the individual protocol troubleshooting sections in this chapter for additional causes of intermittent printer problems Intermittent Problems If the print server and the printer start up OK but you intermittently have problems printing check the following 1 Excessive NetWare polling can be a big cause of intermittent problems Make sure that you have only enabled the NetWare file servers that you need for printing do a SHOW NETWARE command from the print server console to see the enabled
120. placement Procedures 6 14 Replacing the Display Panel PCB The Display Panel PCB is mounted inside the printer STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cable 2 Raise the access door and remove 2 screws holding the side cover to the inside frame Figs 6 1 3 Remove 2 screws holding the side cover to the outside frame Remove the cover to expose the electronics 4 Note cable connection locations then detach the connectors from the display panel PCB Fig 6 35 5 Remove 3 screws and detach the display panel 6 Replace the display panel and reattach connectors 7 Reconnect the power cable REMOVE 3 DETACH SCREWS CONNECTORS Fig 6 35 Page 6 28 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section Factory Resets 7 1 Overview The Factory Reset Mode allows you to e Factory Settings Test Print Clear Head Counters Clear Dispenser Counter Clear Cutter Counter Clear EEPROM PN 9001078 SATO CL408e CL412e Service Manual Page 7 1 ev Section 7 Factory Resets 7 2 Factory Settings Test Print To reset the printer to the factory settings perform the following steps Caution Resetting the printer will clear all registers STEP PROCEDURE 1 Record all current dip switch positions then place all switches in the OFF position 2 Place the DSW2 4 in the ON or up postion 3 Press the LINE and FEED key
121. printer beeps release the key The following screens will appear INITIALIZING TESI PRINT MODE ROM VOC 00 00 00 CONFIGURATION 5 Press the FEED key to display the next screen TEST PRINT SIZE 6 Use the LINE Key to step to the second digit of the counter to the desired setting The display will increment one step each time the LINE key is pressed After the reading will advances to a setting of 09 it will automatically wrap and start at 10 CM again 7 Press the FEED key for a test print Press the FEED key again to stop printing PRESS FEED ID STOP PRINTING 8 Adjust the position using the potentiometer and feed another label When the adjustment is correct turn the printer off If the print position can t be adjusted replace the Display Panel PCB Refer to Section 6 Page 4 8 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 4 Electric Checks and Adjustments 4 5b Print Position Adjustment Using the VR1 potentiometer on the main PCB board VR1 adjustment range is STEP PROCEDURE 3 75 Refer to Section 4 2 for access to main PCB 1 Record all current dip switch positions then place all switches in the OFF position and the power switch OFF 2 Turn VR1 on the main PC Board to the center position Place DSW2 4 in the ON up position 4 Press the LINE and FEED key while simultaneously turning the power switch ON 5 When the printer beeps rele
122. r Open Sensor 1 4 2 16 Cover Plate 1 3 Cutter Assembly Option 10 23 D Data Streams 3 4 3 9 DC Power Voltage Checks 4 3 Default Setting Mode 2 34 Default Settings Software 2 7 Default Settings 2 7 Digital Multimeter 4 5 Dimensions 1 2 Dip Switch Selections 2 7 Dip Switch Settings 2 1 Dip Switches 2 1 Dispenser Assembly Option 10 25 Display Panel PCB 6 28 Door Open Lever 1 4 Download User Defined Protocol Codes 2 37 Drive Roller 9 14 E EEPROM Chip 9 28 Electrical Checks and Adjustments 4 1 Electrical Specifications IEEE1284 Parallel Interface 3 4 Electrical Specifications RS232C Serial Interface 3 6 Environment amp Approvals 1 10 Error Signals 3 13 8 10 Ethernet Interface 3 2 3 10 Euro Code 2 30 Exit Advanced Mode 2 17 Ext Port 2 29 EXT Connector 1 3 EXT Print Start Signal Selection 2 5 External Signal Interface 2 5 External Signal Type Selection 2 6 Eye Mark Adjustment 4 11 F Factory Reset Procedure 9 29 Factory Resets 7 1 Factory Settings Test Print 7 2 Feed Key 1 7 1 8 Feed on Error 2 28 Firmware Download 2 4 Flash Memory Expansion Installation 9 23 Flash Memory Module 6 5 6 6 9 25 Flash Memory 9 24 Forward Backfeed 2 29 Frame Assembly 10 2 Front Access Door 1 2 1 4 Fuses 6 7 G General Printer Specifications 1 10 General Specifications RS232C Serial Interface 3 6 General Specifications USB Interface 3 10 H Head Check Selection 2 3 Head Latch Lever 6 15 6 16
123. r a description of the signal requirements DSW3 Off Disabled On Enabled 3 4 5 6 Page 2 6 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 2 Configuration 2 2 Default Settings Dip Switch Selections All switches are placed in the Off position default except Receive Buffer for shipping This will result in the following operating configuration Communications 8 data bits no parity 1 Stop bit 9600 Baud Protocol Ready Busy Sensor Gap Sensor Receive Buffer Multi Job Mode Batch Continuous Label Sensor Sensor Used Backfeed Enabled External Signals Disabled 1 Applicable only if an RS232 Interface Card is installed in the printer Software Default Settings The printer stores any software settings upon receipt from the host and uses them until they are again changed by receipt of a command containing a new setting These settings are stored in non volatile memory and are not affected by powering the printer off The printer may be reset to use the default software settings by depressing the LINE and FEED keys simultaneously while powering the printer on You will be asked to confirm that you want the printer default settings by selecting either YES or NO by using the LINE key to step the underline cursor to the desired setting If you select YES and press the FEED key the following default configuration will be stored CL408e CL412e Print Darkness 3 Print Sp
124. r should be free from dust humidity and sudden vibrations To obtain optimum results from the printer avoid locations influenced by Direct or bright sunlight since bright light will make the label sensor less responsive and may cause the label to be sensed incorrectly Warm temperatures which can cause electrical problems within the printer See Section 1 8 Environment 1 7 Optional Accessories ACCESSORY CL408 CL412 Memory Expansion Calendar One slot for PCMCIA Memory Cards up to 16 MB Flash or 4 MB SRAM and or 4 MB internal Flash ROM Can be used for graphic file storage print buffer expansion format storage and downloaded True Type fonts An internally mounted Date Time chip that can be used to date time stamp labels at the time of printing Label Cutter An internally mounted attachment allowing labels to be cut at specified internals Controlled through programming Label Dispenser Internal attachment allowing labels to peeled from backing for immediate on demand application Internal backing take up Label Rewinder External option that rewinds labels onto a roll after they are printed Parallel Interface IEEE1284 Parallel Interface Module Serial Interface High Speed Serial RS232 Interface Module Universal Serial VF USB Interface Module Ethernet Interface 10 100BaseT Interface Module Coax Twinax Interface Coax Triax Interface Module
125. re loosening the motor The timing belt must be restored to it s original tension after the Spindle Assembly is installed 6 Loosen the four screws that hold the stepper motor in place and slide the motor up in the motor mounting bracket Remove the main timing belt from the motor drive shaft and then install the Backing Take Up Spindle Assembly timing drive belt on the inside track of the motor shaft Reinstall the motor for optimum tension on both belts Tighten the four screws that hold the motor in place Figs 9 14 amp 9 15 Page 9 8 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 9 Optional Accessories Label Dispenser Installation THE BRACKET LEGS WHICH ATTACH TO THE PLATE ARE ORIENTED ON TOP AND TO THE RIGHT REMOVE AND RETAIN Fig 9 12 ACCESS 4 SCREWS PLATE GENTLY GUIDE THE SPINDLE ASSEMBLY THROUGH THE ACCESS OPENING ORIENTING THE UNIT SO THAT THE BRACKET LEGS WHICH ATTACH TO THE PLATE ARE TO THE TOP AND TO THE RIGHT THE BELT WILL EXIT FROM THE BRACKET ON THE LEFT SIDE LOOSEN 4 SCREWS Fig 9 13 HOLDING STEPPER MOTOR BELT TO FRONT PLATEN INSTALL BELT FROM SPINDLE ASSEMBLY BEN STEPPER MOTOR Fig 9 15 SATO CL408e CL412e Service Manual Page 9 9 ev Section 9 Optional Accessories Label Dispenser Installation STEP PROCEDURE 7 Install the magnetic catch for the front cover on the base of the mainframe of the printer using the 2 self
126. rica com PN 9001078 Rev B SATO CL408e CL412e Service Manual Page 2 39 Section 2 Configuration 24 Sample Test Labels r D EASE _ LE Ta s CONFIGURATION LLLLLLLLLLLLLLLLL HEAD CHECK OK HEAD CHECK HUELLA M TEST PRINT BARCODE LEN s IT BAR CODE ALL EXPAND MEMORY xil alien ri Brut i ia eus Bine pen re brie lt T T byes pps aequas Pau h bum er mamas d ni Dune Fate Ser ATOM rie de s a LT E ar hom Made la la 21 s BOR Wo UE WOW acu sm om Um Um CY m m Cm m sm m GF ee fi i HIBHHH Melt Aet ASA Nt NAAR GY WIN WW m XA TALI Inn x 4 an Ve Capri BH Fai Gore d Cotter Carti er te M ci unt ral amans ge 1 1 i Hr It ke A al Pis 15 piim s Cite Pn nid s m Patre HA ithe P S YE AT W Im ihe 1 12 Page 2 40
127. rint a Configuration Test Label It will list all of the current printer configuration settings 6 If you are still unable to get printer output try the Hex Dump as described Step 7 under IEEE1284 Parallel Interface Troubleshooting In this case the printer monitors the RS232C interface for incoming data 7 From the Hex Dump if you are seeing extra 0D 0A CR and LF characters and are using BASIC refer to the beginning of the Command Code section in the Operator and Technical Reference Manual 8 5 The Universal Serial BUS USB If nothing prints when doing a test print you will need to verify that the device drivers have been successfully installed by doing the following 1 Click on Start then Settings and then Control Panel 2 Within the new Window you should have an Icon listed as System Double click on this 3 Click on the Device Manager tab 4 Make sure that the View Device by type is checked Scroll down until you get to SATO USB device 5 Verify that it does not have any errors next to it If it shows an error remove the device and then reinstall it 6 Reboot the PC and the Printer 7 Consultthe Windows 98 Troubleshooting guide or contact technical support for further assistance Page 8 4 SATO CL408e CL412e Service Manual PN ped Me Section 8 Troubleshooting 8 6 Lan Ethernet Interface Installation Problems Printer Does Not Come Up Ready If you cannot print to the SATO enhanced ethernet
128. rinter will continually send X On characters at five millisecond intervals until it receives a transmission from the host Data Streams The data streams for X On X Off and Ready Busy flow control are constucted in the same way as they are for Ready Busy flow control lt ESC gt A Job 1 lt ESC gt Z lt ESC gt A Job n lt ESC gt Z Example lt ESC gt A Job 1 lt ESC gt Z NOTE All characters are in ASCII 3 6 Universal Serial Bus USB Interface The Universal Serial Bus USB interface is a Plug In Interface Module that can be installed by the user It requires a driver shipped with each printer that has the interface installed that must be loaded on your PC and the PC must be configured to support USB peripherals using Windows 98 or above Details for loading the USB driver are contained in the USB Interface Manual that is shipped with each printer with a USB Optional interface installed Up to 127 devices may be connected to a USB port SATO CL408e CL412e Service Manual Page 3 9 ev Section 3 Interface Specifications Universal Serial Bus USB Interface Cont General Specifications Connector USB Type B Plug Cable 10ft 3 m max Host Windows 98 USB Port Electrical Specifications Power Supply Bus Power through cable Power Consumption 5V 80ma 3 7 Ethernet Interface The Ethernet interface is a Plug In Interface Module that can be installed by the user It requires a driver sh
129. rn platen Replace platen Sec 6 8 Foreign material on head platen Clean head and platen Foreign material on labels Use high quality label stock Damaged print head Replace print head Sec 6 7 Light Images Poor quality labels Use thermal transfer compatible stock Poor quality ribbons Use genuine SATO ribbons Adjust darkness control Low print head energy darkness See Operator Manual 9001078 SATO CL408e CL412e Service Manual Page 8 11 Rev B Section 8 Troubleshooting Print Quality Problems Symtom Probable Cause Suggested Corrective Action Light Images Low print head pressure Adjust head balance Sec 5 6 Use Premier Il ribbon with a 1C Ribbon not matched to label stock thermal transfer ribbon stock or equivalent for optimum results Low ribbon drive torque movemen Adjust ribbon drive clutch Sec 5 2 Foreign material on head Clean head and platen Poor head alignment Align print head Sec 5 5 Excessive print speed Reduce print speed setting Smearing Poor quality labels Use high quality label stock Poor quality ribbons Use genuine SATO ribbons Foreign material on head platen Clean head and platen Foreign material on labels Use high quality label stock Excessive print head energy Adjust darkness control Excessive print speed Adjust print speed Excessive head pressure Carbon tension wrong Adjust head balance Sec 5
130. rs ITEM 11 TEETH FACING OUTWARD TO ENGAGE ITEM 10 FELT WASHER s FASTEN ITEM 11 WITH 2 SCREWS LOCATION ITEM 9A 9B HOLES DISK PLATE Fig 6 26 TEETH SLOTS ITEM 9a DISC PLATE FACING TOWARDS FELT WASHER ITEM 8 RIBBON BOSS ALIGN HOLE WITH PEG Fig 6 27 ITEM 8 RIBBON INSERT PEGS INTO BOSS LOCATION HOLES Fig 6 28 TEM 6 OIL LESS WASHER Page 6 22 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 6 Replacement Procedures 6 10 Replacing the Ribbon Motion Sensor The Ribbon Motion Sensor is easily replaced for service STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cable 2 Raise the access door and remove 2 screws holding the side cover to the inside frame Figs 6 1 3 Remove 2 screws holding the side cover to the outside frame Remove the cover to expose the electronics 4 Remove 1 screw which attaches the sensor to the frame Figs 6 29 5 Detach the SEN4 connector from the display panel PCB 6 Remove the sensor unit from the printer 7 Replace the sensor 8 Reconnect the power cable REMOVE SCREW SENSOR SENSOR LEFT SIDE OF PRINTER DETACH CONNECTOR DISPLAY PANEL PCB Figs 6 29 MS gt ad PN 9001078 CL408e CL412e Service Manual Page 6 23 Rev B Section 6 Replacement Procedures 6 11 Replacing the Label Sensor The Label Sensor can be removed from
131. s perform the following steps Caution Resetting the printer will clear all registers STEP PROCEDURE 1 Record all current dip switch positions then place all switches in the OFF position 2 Place the DSW2 4 in the ON or up postion 3 Press the LINE and FEED key while simultaneously turning ON the power switch When the printer beeps release the keys The following screens will appear INITIALIZING MAINTENANCE ROM VOO 00 00 00 ON gt OFF 4 Place the DSW 4 in the OFF postion and the following screen will appear FACTORS MODE 5 Press the FEED key to display the next screen COUNTER CLEAR NONE 6 Press the LINE key trice to change the message from NONE to DIS COUNTER CLEAR 015 7 Press the FEED key to clear the DISPENSER Counter After a pause the next screen will appear T r i PRINT SIZE SMALL LARGE 8 Select the print label size by pressing the LINE key The default is LARGE 9 Press the FEED key for a test print Press the FEED key again to stop printing IVE Warning This test activates all the heating TEST PRINT elements on the print head and therefore nor should be used for testing purposes only with PRESS FEED full width labels to avoid damaging the print head 10 Verify that the counters on the test print have reset to 0 0 km 11 Power OFF the printer and confirm that all switches are in the OFF or down position Page 7 4 SATO CL408e CL412e Service
132. s selection If you select No the display will return to the previous selection 3 Press the FEED key to accept the selection If Yes was selected the copy process will start SATO FONT LDPHIND 4 Once the copy process is completed press the FEED key to advance the display SATO FONT COPY COMPLETED 5 If an error is encountered in the copy process one of the following messages will be displayed on the second line COPS FORMAT VVVVVVV ERR R AAAAAAA LININ R W Error Indicates a Read Write error occurred No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available PN 9001078 Rev B CL408e CL412e Service Manual Page 2 19 Section 2 Configuration LCD Panel Card Mode Card gt MemoryCopy All Y N CARD gt ALL SN This selection allows you to copy the entire contents from PCMCIA Memory card installed in the Memory Card slot on the rear of the printer to the optional internal Expanded Memory STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting IF Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to Card gt MemoryCopy All mode Confirm your selection by stepping the underline cursor to the Yes selection If you select No the display will return to the previous selec
133. s a value of 60 at which point it will wrap around to the 01 setting After you have set the minutes pressing the FEED key will accept the setting Power Off the printer to exit PN 9001078 Rev B CL408e CL412e Service Manual Page 9 31 Section 9 Optional Accessories NT ut Page 9 32 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section Spare Parts List 1 0 10 1 Overview The following parts lists are included for the CL408e CL412e Printers Frame Assembly e Print Head Assembly e Ribbon Assembly e Base Cover Assembly Main Assembly e Interface Options e PCMCIA Memory Option e Cutter Assembly Option e Dispenser Assembly Option Note The spare parts information in this manual is accurate at the time of publication of this service manual and is subject to change without notice E ous SATO CL408e CL412e Service Manual Page 10 1 ev Section 10 Parts List 10 2 Frame Assembly PN 9001078 CL408e CL412e Service Manual Page 10 2 Rev B Section 10 Parts List Frame Assembly ITEM NO CODE DESCRIPTION QTY 401021 PANHEADSCREW 4401021 PANHEAD SCREW 9 GUDEPLATE 7711717 261770100 SPRNG GUDE 12 MD4301422 PAN HEAD screw P TIGHT SCREW SATO CL408e CL412e Service Manual Page 10 3 Section 10 Parts List Frame Assembly
134. s completed press the FEED key to advance the display CARU gt MEMORY COPS COMPLETED 5 If an error is encountered in the copy process one of the following messages will be displayed on the second line CARD LOPS FORMAT VVV AAAAAAA ERROR R W Error Indicates a Read Write error occurred No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available Page 2 22 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 2 Configuration LCD Panel Card Mode gt Copy MENORY gt CRROCOPY Program Y N PROGRAM SN This selection allows the user to copy the current firmware installed in the printer to a PCMCIA Memory Card STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting IF Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the mode display 2 Confirm your selection by stepping the underline cursor to the Yes selection If you select No the display will return to the previous selection 3 Press the FEED key to accept the selection If Yes was selected the copy process will start gt CARD COPY COPSING 4 Once the copy process is completed press the FEED key to advance the display gt CARD COPY COMPLETED 5 If an error is encountered in the copy process one of the following me
135. selection If Yes was selected the copy process will start gt CARD COPY COPSING 4 Once the copy process is completed press the FEED key to advance he display RAD gt CARD COPY CORPLETED 5 If an error is encountered in the copy process one of the following messages will be displayed on the second line CARD LUPS FURTIHT vvvvvvv ERROR AAAAAAA LININ R W Error Indicates a Read Write error occurred No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available A 2001078 CL408e CL412e Service Manual Page 2 21 ev Section 2 Configuration LCD Panel Card Mode Card gt Memory Copy gt Program Y N PROGRAM S N This selection allows you to copy printer firmware from the PCMCIA Memory card to the printer STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting IF Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the mode display 2 Confirm your selection by stepping the underline cursor to the Yes selection If you select No the display will return to the previous selection Se START YES NO 3 Press the FEED key to accept the selection If Yes was selected the copy process will start CARU gt MEMORY COPS COP SING 4 Once the copy process i
136. ses 6 7 Replacing the Head Open Switch 6 27 Replacing the Label Sensor Module 6 26 Replacing the Label Sensor 6 24 Replacing the Main Circuit Board 6 2 Replacing the Platen 6 17 Replacing the Power Supply 6 9 Replacing the Print Head 6 14 Replacing the Ribbon Drive Clutch Washers 6 19 Index 2 CL408e CL412e Service Manual PN 9001078 Rev B Index R Replacing the Ribbon Motion Sensor 6 23 Replacing the Stepper Motor 6 11 Replacing the Timing Belts 6 12 Reprint W Feed 2 28 Resetting the Print Server 8 9 Rewind Clutch 5 3 Ribbon Adjust Plate 5 7 Ribbon Assembly 10 9 Ribbon Clutch Adjustments 5 2 Ribbon Core 5 3 Ribbon Drive Clutch Washers 6 20 Ribbon Guide Plate Adjustment 5 5 Ribbon Motion Sensor 1 6 6 23 Ribbon Rewind Clutch Adjustment 5 2 Ribbon Rewind Spindle 1 4 Ribbon Sensor Operation Verification 4 13 Ribbon Sensor Voltage Checking 4 14 Ribbon Supply Spindle 1 4 Ribbon Tension Plate 9 11 9 12 Ribbon Unwind Clutch Adjustment 5 4 Ribbon Unwind Spindle 5 3 RS232 Transmit Receive Setting 2 2 RS232C Serial Interface 8 4 RS232C Interface Signals 3 8 RS232C Serial Interface 3 2 3 6 S Sample Test Labels 2 40 Sample Test Prints 7 7 Select LCD Display Language 2 30 Sensor Type Selection 2 3 Sensors 1 6 6 23 Set Calendar 2 14 9 30 Single Job Buffer 3 3 Spare Parts List 10 1 Standard Operation 3 12 Status LED 1 7 1 8 Stepper Motor 6 11 Stop Bit Selection 2 2 T TCP IP Troubleshooti
137. ssages will be displayed on the second line CARD COPS FORMAT VVVVVVV AAAAAAA LININ OR R W Error Indicates a Read Write error occurred No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available A 2001078 CL408e CL412e Service Manual Page 2 23 ev Section 2 Configuration LCD Panel Card Mode Card Format CARD FORMAT Yes No DES NO Before a PCMCIA card can be used it must be formatted Note Formatting a card destroys all data currently stored on the Card STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting IF Yes is selected the printer will enter the Card Format mode If No is selected the display will advance to the mode display Memory Format MEMORY FORMAT Yes No DES NO Before the internal Expanded Memory can be used it must be formatted Note Formatting the memory will destroy any stored data STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting IF Yes is selected the printer will enter the Memory Format mode If No is selected the display will advance to the mode display To exit the Card Mode power off the printer then back on CARD MODE Page 2 24 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 2 Configuration LCD Panel Service Mode The Service Mode allows the operator to se
138. sub assemblies This means that during your regular maintenance your service technicians are able to make adjustments to reset the printer to factory specifications therby ensuring optimum performance of your printer The main mechnaical sub assemblies are Ribbon Unwind Rewind Assembly s Ribbon Guide Roller Assembly Print Head Assembly Drive Belt Assembly In this section you will find procedures for Ribbon Clutch Adjustments e Ribbon Guide Plate Adjustment Tear Plate Adjustment Print Head Position Alignment Print Head Balance Adjustment Print Head Alignment Adjustment Timing Belt Tension Adjustment Checks and adjustments in this section require standard metric tools Other equipment is listed where needed Ed SATO CL408e CL412e Service Manual Page 5 1 ev Section 5 Mechanical Adjustments 5 2 Ribbon Clutch Adjustments Excessive ribbon and rewind tension will result in variable ribbon motion and could be the cause of print quality problems Follow the procedures 5 2 1 and 5 2 2 to verify that the ribbon rewind and unwind tensions are within specifications or if adjustment of either clutch is necessary Required Equipment 1 Kg Tension Gauge Ribbon Core empty String 12mm Wrench e 2 Pozidrv Screwdriver 5 2 1 Ribbon Rewind Clutch Adjustment STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cable 2 Raise the top access do
139. t characters where they re needed Make sure all printer command codes are capital letters Your protocol codes are set for Standard or Non Standard and data stream is consistent with these 7 If you ve checked all the above and the printer still isn t printing you may want to try a Receive Buffer Hex Dump to determine what if anything the printer is receiving from your computer See Hex Dump Mode in Section 8 10 The Parallel port is now listening for incoming data Send your print job The printer will now print only once a Hexadecimal Hex Dump of everything it received from the host computer Each 2 digit hexadecimal character represents a character the printer received It may be tedious but now you can analyze and troubleshoot the data stream WARNING A small label may produce a large amount of data when printed in Hex Dump 8 While checking the Hex Dump printout look for OD OA Carriage Return and Line Feed characters throughout The command string should be continuous CR or LF characters are not allowed between the Start Command lt ESC gt A and the Stop Command lt ESC gt Z If you are using BASIC it may be adding these characters automatically as the line wraps Adding a width statement to your program can help to suppress these extra OD OA characters by expanding the line length up to 255 characters If you re not programming in BASIC check to see if you have an equivalent statement in the langua
140. t Access Door Potentiometer is used to adjust print darkness fine tuning Located behind the Front Access Door Potentiometer is used to adjust amount of back forward feed for dispenser cutter tear off bar position 3 75mm Located behind the Front Access Door Potentiometer is used to adjust home position of the label 3 75mm Affects stop position of label feed print position and dispense position Located behind the Front Access Door Potentiometer is used to adjust the sensing level of the Label Taken Sensor Active only when the Label Dispense option is installed Located behind the Front Access Door DIP switch array to set operational parameters of the printer DSW1 is used to set the RS232 parameters and is located on the RS232 interface board if installed in your printer Located behind the Front Access Door This connector is used for the cutter and dispenser optional accessories Located behind the Front Access Door This LED is illiminated when a label is not present in the Label Taken Sensor If it is not illuminated a label has been detected in the sensor and printing will be inhibited until it is removed This LED is active only when the Label Dispense option is installed Page 1 8 PN 9001078 Rev B SATO CL408e CL412e Service Manual Section 1 Overview and Specifications 1 6 Installation Considerations Printer operation can be affected by the printer environment The location of the printe
141. t Correct Media Type Open Close Head Lever Open Close Media Hold Down Error Blinks Ribbon On Ribbon End 3 Short Ribbon End Ribbon Broken Replace Ribbon Open Close Head Lever Open Close Media Hold Down Error Blinks Label Blinks Media Error 3 Short Media Error Open Close Head Lever Ribbon Blinks None Ribbon Near End Replace ribbon with full roll Line Blinks None Buffer Near Full Slow down transmission rate Page 8 10 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 8 Troubleshooting 8 8 Troubleshooting Tables The troubleshooting table below includes the following general symptoms descriptions Image Voids e No Ribbon Movement POWER LED not on Ribbon Wrinkle e Label Movement e ERROR LED on Light Images No Printed Image ONLINE LED not on Smearing Display Problem e No Label Drive Print Quality Problems Symtom Probable Cause Suggested Corrective Action Image Voids Poor quality labels Use thermal transfer compatible stock Poor quality ribbons Use genuine SATO ribbons Ribbon not matched to label stock Check with media suppliers Damaged electronics Replace circuit board Sec 6 2 Damaged platen Replace platen Adjust head balance Sec 5 6 Poor head alignment Adjust ribbon roller Adjust head alignment Ribbon Wrinkle Poor ribbon tension Adjust ribbon tension Sec 5 2 Wo
142. t and against Item 9a or 9b Wind or Unwind Disc Plates NOTE The collars may still be inside the ribbon boss List 6 A amp Figs 6 24 Slide Item 8 Ribbon Bosses onto the Ribbon Shaft Align the pegs on Item 8 with the location holes on the Item 9a 9b disc plates Slide the 2nd Item 7 Collar onto the shaft and into Item 8 Ribbon Boss List 6 A Figs 6 24 amp Fig 6 27 Install Item 6 Oil less Dry Metal Washer onto the ribbon shaft with the frictionless coated side facing outward away from Item 8 Align the hole on Item 6 Washer with the peg on Item 8 Ribbon Boss List 6 A Figs 6 24 amp Fig 6 28 Install Item 5 Disc onto the ribbon shaft with the smooth side facing Item 6 Washer one side of the disc is smooth and the other side has rough edges List 6 A amp Figs 6 24 Place Item 4 Spring next on the shaft then Item 3 Stopper Collar List 6 A amp Figs 6 24 Screw Item 2 Adjustment Nut clockwise into the end of the ribbon shaft until it just touches the stopper collar Figs 6 24 NOTE Do not over tighten the adjustment nut since this screw is used to adjust the clutch tension Adjust the clutch tension as outlined in Section 5 2 Install Locking screw Hold Adjust nut with 12mm wrench while tightening screw to avoid changing clutch adjustment Reconnect the power cable PN 9001078 Rev B CL408e CL412e Service Manual Page 6 21 Section 6 Replacement Procedures Replacing the Ribbon Drive Clutch Washe
143. t up the basic operation parameters of the printer and is entered from the Advanced Mode To Enter Advanced Mode STEP PROCEDURE 1 Press the LINE key while simultaneously turning the power on When the printer emits one long beep release the LINE key to display the first screen ADVANCED 2 Press the LINE key twice to enter the Service Mode SERVILE The Service Mode display indicates that the printer is in the Card Mode To advance to the first selection press the FEED key Gap X XV Y Xu Input X XV GAI X XV INPUT The CL408 CL412e printers determine the location of the leading edge of the label by measuring the difference between light levels when it sees either a label gap or a black EYE mark This adjustment allows you to manually set the threshold voltage level between the maximum and minimum light levels DIP switch DSW2 2 selects the sensor type If DSW2 2 is in the OFF position the setting will be for a See Thru or Gap sensor and the LCD will display GAP on the top line along with the current setting If DSW2 2 is in the ON position the LCD will display EYE on the top line with its current setting If the value entered for the bottom line setting is 0 0V then the printer will automatically calculate the setting when the first label is fed after the printer is powered on or the head is closed There are some instances where the automatically calculated value must
144. terface cable to the connector The connector is keyed and should easily slide onto the pins If it does not verify that you are installing the cable correctly and that there are no bent pins on the connectors Fig 9 8 8 Set switch location of DSW3 1 to the ON position 9 Load the label stock and gently close the printer front door whnile feeding the labels through the cutter assembly and the front door Verify that the labels feed through the cutter assembly without jamming Take care that while closing the front door the interface cable is properly routed to avoid crimping Close the right side cover 10 Power up the printer and verify cutter operation Run several labels and adjust the pitch offset so that the cutter activates at the desired location If necessary turn the adjusting wheel on the cutter to produce correctly oriented labels that are parallel with top label opening Fig 9 1 REMOVE FRONT DOOR FROM CL 408 412e PRINTER SATO CL408e CL412e Service Manual Page 9 3 ev Section 9 Optional Accessories Label Cutter Kit Installation Guillotine Type INSTALL BRACKET WITH 2 SELF TAPPING SCREWS GUIDE POSTS TWO SMALL HOLES FIT OVER GUIDE POSTS Fig 9 3 Fig 9 4 MOUNTING BRACKET ADJUSTMENT WHEEL INSTALL 2 PAN HEAD SCREWS Fig 9 5 SLIDE CUTTER ASSEMBLY BETWEEN MOUNTING BRACKETS Page 9 4 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 9 Opti
145. terface card is installed remove 2 screws holding the card to the rear cover and pull away to detach the card from the PCB Board Figs 9 32 Remove 2 screws holding EXT Connector to cabinet Figs 9 32 Note cable connection locations then disconnect all cables from the PCB Board Fig 9 33 y Remove 3 screws holding the PCB Board to the frame Fig 9 34 Remove the board from the printer and set aside for installing the Memory PCB Board Continue on Page 9 20 REMOVE 2 SCREWS AND PULL AWAY TO DETACH IF INTERFACE CARD IS INSTALLED PCMCIA REMOVE 2 SCREWS Figs 9 32 HOLDING EXT CONNECTOR MEMORY CARD COVER TO CABINET Page 9 18 CL408e CL412e Service Manual PN 9001078 Rev B Section 9 Optional Accessories PCMCIA Memory Expansion Installation Removing the Main PCB Board DISCONNECT CABLE DISCONNECT CABLES REMOVE 2 SCREWS REMOVE SCREW SATO CL408e CL412e Service Manual Page 9 19 ev Section 9 Optional Accessories PCMCIA Memory Expansion Installation NOTE Many of the components on this board are susceptible to damage by static electricity To avoid damage from static electricity do not unpack new circuit boards from anti static bags until instructed to do so and use a wrist grounding strap Continue here after you have removed the Main PCB Board from your printer STEP PROCEDURE 1 Remove 2 screws nuts and standoffs from the Memory PCB Board
146. the voltage shown on the top line of the LCD panel This line should have the message EYE on the top line DIP switch DSW2 2 ON Now pull the label forward until the eye mark is positioned under the sensor the voltage reading shown on the top line of LCD panel The voltage ranges measured should be within the following ranges Label Only 0 3 0 5V Eye mark Equal to or greater than 1 2V above the low value If the measured values are outside this range you may have trouble finding a value that will work properly under all conditions If this is the case a higher quality label may be needed to get adequate performance Calculate the starting point voltage using the formula Use the LINE key to step the counter to the desired setting The display will increment one step for each time the LINE key is pressed If the LINE key is held down for more than two seconds it will automatically go into the fast scroll mode The reading will advance to a setting of 3 3 the maximum voltage after which it will automatically wrap and start at 0 0 again If a value of 0 0 is set the printer will automatically set the level each time the printer is powered on with labels loaded or the head is closed Once the setting is correct pressing the FEED key will accept the setting and advance to the Auto Online Feed display PN 9001078 Rev B SATO CL408e CL412e Service Manual Page 2 27 Section 2 Configuration LCD Panel Serv
147. the LINE key until the underline cursor is beneath the YES If the Calendar feature is to be disabled press the LINE key until the cursor is underneath the NO When the desired setting is selected Press the FEED key Page 2 14 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 2 Configuration LCD Panel Advanced Mode Set Calendar Continued Calendar CALENDAR 00 00 00 00 00 00 00 00 00 00 STEP PROCEDURE Year The first display shown will have the two digit year selection underlined You can scroll through the dates by pressing the LINE key The year number will increase by one each time the LINE key is pressed until it reaches its maximum leagal value i e 99 for the year digits at which point it will wrap around to the O0 setting 2 Month After you have set the correct year pressing the FEED key will advance the underline cursor to the two digit Month position You can scroll through the numbers corresponding to the month by pressing the LINE key The month number will increase by one each time the LINE key is pressed until it reaches a value of 12 at which point it will wrap around to the 01 setting 3 Day After you have set the correct month pressing the FEED key will advance the underline cursor to the two digit Day position You can scroll through the numbers corresponding to the month date by pressing the LINE key The date number will increase by one each time the LINE key
148. the PCB Board Figs 6 2 Remove 2 screws holding EXT Connector to cabinet Figs 6 2 Note cable connection locations then disconnect all cables from the PCB Board Fig 6 3 Remove 3 screws holding the PCB Board to the frame Remove the board from the printer Fig 6 4 Locate the Flash Memory Module on the Main PCB Board Fig 6 4 Carefully press outward on the tabs on both ends of the Main PCB Board Memory Frame to release the Memory Module PCB The module should lift by itself when released Remove the module from the frame Note the indexing notches Figs 6 5 Set the Memory Module PCB aside for installing on the replacement Main PCB Install the Memory Module on the replacement Main PCB Note the indexing notches Insert the module into the Main PCB Memory Frame at approximately 45 away from the Main PCB Board Gently push down to snap into position Figs 6 6 Reinstall the replacement PCB reversing steps 1 through 7 Complete the Factory Reset Procedure PN 9001078 Rev B SATO CL408e CL412e Service Manual Page 6 3 Section 6 Replacement Procedures Replacing the Main Circuit Board REMOVE 2 SCREWS AND PULL AWAY TO DETACH IF INTERFACE CARD IS INSTALLED REMOVE 2 SCREWS HOLDING EXT CONNECTOR TO CABINET DISCONNECT CABLE DISCONNECT CABLES Fig 6 3 DISCONNECT CABLES Page 6 4 CL408e CL412e Service Manual PN 9001078 Rev B Replacing the Main Circuit Board Section 6 Repl
149. the printer and confirm that all switches are in the OFF or down position PN 9001078 Rev B SATO CL408e CL412e Service Manual Page 7 5 Section 7 Factory Resets 7 6 Clear EEPROM To clear the EEPROM perform the following steps Caution Resetting the printer will clear all registers STEP PROCEDURE 1 Record all current dip switch positions then place all switches in the OFF position 2 Place the DSW2 4 in the ON or up postion 3 Press the LINE and FEED key while simultaneously turning ON the power switch When the printer beeps release the keys The following screens will appear INITIALIZING MAINTENANCE ROM VOC 0 00 00 ON gt OFF 4 Place the DSW 4 in the OFF postion and the following screen will appear FACTORS 5 Press the LINE key to display the next screen ALL CLEAR MODE 6 Press the FEED key to display the next screen ALL CLEAR COUNTER EEPROM 7 Press the FEED key to display the next screen COUNTER ALL CLEAR YES NO 8 Press the LINE key to select YES or NO If YES is selected press the FEED key to clear the EEPROM COUNTER ALL CLEAR ALL CLEAR MODE COMPLETED 9 Power OFF the printer and confirm that all switches are in the OFF or down position Page 7 6 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 7 Factory Resets ILLUSTRATIONS SHOWN ARE EXAMPLES ONLY 7 7 Sample Test Prints Ge w w m o me
150. times to display the Set Calendar display Set Calendar SET CALENDAR DES NO This message will only be displayed if the Calendar Option is installed in the printer The Calendar is an optional feature in CL408e CL412e and CL608e CL612e printers allowing the date and time to be set manually using the LCD Display or via the lt ESC gt WT Calendar Set command SATO Programming Language The last setting set either manually via software command received by the printer will be the value used The format of the display is YY MM DD hh mm Year Month Day hours minutes The date format is fixed and cannot be changed To enable the Calendar feature if installed press the LINE key until the underline cursor is beneath the YES If the Calendar feature is to be disabled press the LINE key until the cursor is underneath the NO When the desired setting is selected Press the FEED key Calendar CALENUAR 00 00 00 00 00 00 00 00 00 00 Page 9 30 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 9 Optional Accessories Set Calendar Cont STEP PROCEDURE 1 Year The first display shown will have the two digit year selection underlined You can scroll through the dates by pressing the LINE key The year number will increase by one each time the LINE key is pressed until it reaches its maximum leagal value i e 99 for the year digits at which point it will wrap around to the O0 setting Month A
151. tion LUPS START DES NO Press the FEED key to accept the selection If Yes was selected the copy process will start CARD gt MENORY COPSING Once the copy process is completed press the FEED key to advance he display the display CARD gt MEMORY COMPLETED If an error is encountered in the copy process one of the following messages will be displayed on the second line CARD COPS FORMAT VVVVVVV rui 2 AAAAAAA LN RL R W Error Indicates a Read Write error occurred No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available Page 2 20 CL408e CL412e Service Manual PN 9001078 Rev B Section 2 Configuration LCD Panel Card Mode Copy MEMORY gt CARDCOPY ALL lt XAB gt Y N This selection allows you to copy the entire contents of the optional Expanded Memory to the PCMCIA Memory card installed in the Memory Card slot on the rear of the printer STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting IF Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to Card gt MemoryCopy mode 2 Confirm your selection by stepping the underline cursor to the Yes selection If you select No the display will return to the previous selection E START YES NO 3 Press the FEED key to accept the
152. tion 3 Press the FEED key while simultaneously turning ON the power switch 4 When the printer beeps release the key The following screens will appear INITIALIZING TEST PRINT MODE ROM 40 00 00 00 CONFIGURATION 5 Press the FEED key to display the next screen TEST PRINT SIZE 6 Use the LINE Key to step to the second digit of the counter to the desired setting The display will increment one step each time the LINE key is pressed After the reading will advances to a setting of 09 it will automatically wrap and start at 10 CM again 7 Press the FEED key for a test print Press the FEED key again to stop printing PRESS FEED AES ID STOP PRINTING 8 Adjust stop the position using the Offset VR and feed another label When the adjustment is correct turn the printer off If the print position can t be adjusted replace the Display Panel PCB Refer to Section 6 Page 4 12 CL408e CL412e Service Manual PN 9001078 Rev B Section 4 Electric Checks and Adjustments 4 9a Ribbon Sensor Operation Verification No adjustment is provided for this sensor STATUS LINE FEED E SEE PAGE 1 6 FOR PLACE DSW2 1 IN SENSOR LOCATION THE OFF POSITION i 57 D5W3 Dis at m STEP PROCEDURE 1 Open the Front Door for access to DIP Switches 2 Record all dip switch positions then place DSW2 1 in the OFF position and the power switch OFF 3 Remove the ribbon from th
153. tive fuse Fig 6 7 3 Replace the fuse with one of equal rating 15A 250V Do not use a fuse with a higher rating 4 Screw the fuse cap back and connect the power cable BACK OF PRINTER FUSE UNDER COVER Fig 6 7 EM CL408e CL412e Service Manual Page 6 7 ev Section 6 Replacement Procedures Replacing the Fuses 6 3 2 Removing and Replacing the Internal Fuse s Required 15 250V Fuse T1 Amp 250V Fuse To remove and replace these fuse s do the following STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cable 2 Raise the access door and remove 2 screws holding the side cover to the inside frame Figs 6 1 3 Remove 2 screws holding the side cover to the outside frame Remove the cover to expose the electronics 4 Refer to Fig 6 8 and locate the appropriate fuse on the PCB 5 Remove and replace the fuse s with one of equal rating Do not use a fuse with a higher rating 6 Replace the cover and replace the screws 7 Return the printer to service by reconnecting the power cable MAIN PC BOARD Page 6 8 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 6 Replacement Procedures 6 4 Replacing the Power Supply The Power Supply is a non repairable component with no service parts and is replaced as a complete assembly STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cable
154. tment Nut Stopper Collar Spring Disc Oil less Dry Metal Washer Collar Ribbon Boss Disc Plate Different for 9A amp 9B RAISE THE TOP ACCESS DOOR Friction Washer Hold Plate List 6A OPEN THE FRONT pe ACCESS DOOR 1 Fig 6 23 m PN 9001078 RUE SATO CL408e CL412e Service Manual Page 6 19 ev Section 6 Replacement Procedures Replacing the Ribbon Drive Clutch Washers Qia TF USE 12mm OPEN END WRENCH AND PHILLIPS REMOVE amp INSTALL SCREW DRIVER TO PARTS IN THIS ORDER REMOVE LOCKING SCREW SEE ITEM LIST 6A AND ADJUSTMENT NUT Figs 6 24 REWIND SPINDLE UNWIND SPINDLE Page 6 20 CL408e CL412e Service Manual PN 9001078 Rev B Section 6 Replacement Procedures Replacing the Ribbon Drive Clutch Washers ASSEMBLE STEP PROCEDURE 1 For each spindle position and fasten Item 11 Plate with teeth facing outward 10 with 2 screws Except for Item 9 all items are the same for the ribbon unwind and ribbon rewind assemblies List 6 A and Figs 6 24 Install Item 10 Felt Friction Washer onto the Ribbon Shaft and slide it against Item 11 Plate The jagged teeth on Item 11 Plate will dig into the felt washers Slide 1 Item 9a or 9b Wind or Unwind Disc Plates onto each Ribbon Shaft The teeth slots on the unwind disc plate must be face towards felt washer Fig 6 25 amp 6 26 Slide 2 Item 7 Collars onto the Ribbon Shaf
155. to accept the selection and the display advances to the Test Print Size display This display allows you to select the label width STEP PROCEDURE 1 Use the LINE key to select the label width Each time the LINE key is pressed the label size advances 1 cm until it reaches a maximum width of 10 cm at which point it will wrap to the smallest size of 4 cm 2 Press the LINE key to accept the selection Press the FEED key to start printing test labels continuously Press the FEED key to stop the printer PRESS FEED KEY TO STOP PRINTING To exit the Test Print Mode power the printer off then back on Default Setting Mode Occassionally it is desirable to reset all printer configuration settings to their original default conditions This allows the operator to start the reconfiguration of the printer starting from a known set of conditions Default Setting Mode To enter the Default Setting Mode press the FEED key while simultaneously powering on the printer When the printer emits one long beep release the FEED and LINE keys STEP PROCEDURE 1 Use the LINE key to select either YES or NO 2 Once the desired setting is selected press the FEED key to accept the selection and the printer will reset to the original default conditions 3 When the printer has completed the reset process the Default Setting Completed display will appear The printer is now in the default configuration DEFAULT SETTING COMPLETE
156. tocol 2 37 Download User Defined Protocol Codes 2 37 Hex Dump Mode arrete tenaient Uu ENSE 2 38 Firmware Download Mode 2 39 4 Sample Test Labels ione ua etn pd 2 40 Section 3 Interface Specifications T QOVerVIeW BS 3 1 2 Interface TY DOS eee RER TR 3 1 B ROCCIVE BUTTOCK Seem 3 3 4 IEEE 1284 Parallel Interface 3 4 5 RS232C Serial Interface 3 6 6 Universal Serial Bus USB Interface 3 9 7 Eth rnet Interface e ao pana nana ny ao ava dasini iaria iiaa 3 10 8 Bi Directional Communications 3 10 9 Accessory EXT Connector 3 11 Section 4 Electrical Checks and Adjustments T Overview seini eaa aaa iian aa araia aa Aaaa iara E 4 1 2 Steps Prior to Some Procedures 4 2 3 DC Power Voltage Checks
157. u wish to change any of the settings you must enter the User mode again by taking the printer OFFLINE and simultaneously pressing FEED and LINE keys Page 2 12 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 2 Configuration LCD Panel Advanced Mode Advanced mode is provided to make adjustments that require only occasional adjustments Since they affect the basic operation of the printer the procedure for entering this mode is designed to prevent someone from accidentally changing the settings To Enter Advanced Mode STEP PROCEDURE 1 Press the LINE key while simultaneously turning the power on When the printer emits one long beep release the LINE key to display the first screen INITIALIZING ADVANCED MODE ROM 00 00 00 00 2 Press the FEED key to display the Zero Slash display Zero Slash gt SLASH 5 NG This setting determines if a zero is printed with a slash or without a slash This setting can also be controlled via software commands When YES is selected the printer internal fonts will have a slash through the center of the zero character STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to either Yes or No 2 Once the correct setting is underlined press the FEED key to accept the setting and advance to the Auto Online display AutoOnline ONLINE SES NG This setting determines the mode in which the printer powers up If YES is se
158. value that will work properly under all conditions If this is the case a higher quality label may be needed to get adequate performance 8 Calculate the starting point voltage using the formula 4 Use the LINE key to step the counter to the desired setting The display will increment one step for each time the LINE key is pressed If the LINE key is held down for more than two seconds it will automatically go into the fast scroll mode The reading will advance to a setting of 3 3 the maximum voltage after which it will automatically wrap and start at 0 0 again If a value of 0 0 is set the printer will automatically set the level each time the printer is powered on with labels loaded or the head is closed 5 Once the setting is correct pressing the FEED key will accept the setting and advance to the Online Feed display Page 2 26 CL408e CL412e Service Manual PN 9001078 Rev B Section 2 Configuration LCD Panel Service Mode Eye XXV EYE Input X XV INPUT EYE When setting the EYE threshold the voltage must be measured with nothing but the label under the sensor and then again with the printed eye mark under the sensor The formula to be used for this is High Voltage Level Low Voltage Level x 0 5 Start Value STEP PROCEDURE 1 Insert a label into the sensor and close the Label Hold Down Make sure the printed eye mark in not under the sensor Record
159. vance the cursor to the second digit Again use the LINE key to step to the desired setting Once it is correct press the FEED key to advance to the next adjustment Print a test label after completing the adjustments to ensure it is correct Leading Edge of Label Moved with negative offset to print on leading ABCDEFG edge of the label ABCDEFG Original 0 offset first ABCDEFG line position 5 Moved with positive offset to print on trailing m edge of the label TD LL i s Z a O a o c 9001078 SATO CL408e CL412e Service Manual Page 2 11 Rev B Section 2 Configuration LCD Panel Normal Mode Cancel Print Job If the printer has a print job s loaded in memory selecting YES will cause the job s to be cleared The default selection is NO Make sure that you want to cancel the print job before selecting YES as the job cannot be recovered and will have to be retransmitted to the printer To cancel the print perform the following steps CANCEL PRINT JOB DES NO STEP PROCEDURE L Use the LINE key to step the underlined cursor to either No or Yes 2 Once the correct setting is underlined press the FEED key to accept the setting 3 After the print job s have been cleared from memory the printer will display a COMPLETED message for 3 seconds and then return to the initial ONLINE Normal Mode CANCEL PRINT JOB COMPLETED If yo
160. versal Serial Bus USB Version 1 1 Ethernet 10 100BaseT Data Transmission ASCII Format Processing CPU 32 Bit RISC Flash ROM 2 MB SDRAM 16 MB Receive Buffer Optional Flash ROM 2 95 MB 4 MB Optional PCMCIA Memory Up to 16 MB Flash or 4 MB SRAM Page 1 12 SATO CL408e CL412e Service Manual PN 9001078 Rev B Section 1 Overview and Specifications 1 10 Character Fonts Specification CL408e CL412e Matrix Fonts U Font 5 dots W x 9 dots H S Font 8 dots W x 15 dots H M Font 13 dots W X 20 dots H XU Font 5 dots W x 9 dots H Helvetica XS Font 17 dots W x 17 dots H Univers Condensed Bold XM Font 24 dots W x 24 dots H Univers Condensed Bold OA Font 15 dots W x 22 dots H OCR A 22 dots W x 33 dots H OCR A OB Font 20 dots W x 24 dots H OCR B 30 dots W x 36 dots H OCR B Auto Smoothing Fonts WB Font 18 dots W x 30 dots H WL Font 28 dots W x 52 dots H XB Font 48 dots W x 48 dots H Univers Condensed Bold XL Font 48 dots W x 48 dots H Sans Serif Vector Font Proportional or Fixed Spacing Font Size 50 x 50 dots to 999 x 999 dots Helvetica 10 Font Variations Raster Fonts A Font CG Times 8 to 72 pt B Font CG Triumvirate 8 to 72 pt Downloadable Fonts Bit Mapped TrueType Fonts with Utility Program Character Control Expansion up to 12 X
161. ware COUNTER CLEAR ALL 7 Press the FEED key to clear the selected function After a pause the next screen will appear E PRINT SIZE SMALL LARGE 8 Select the print label size by pressing the LINE key The default is LARGE 9 Press the FEED key for a test print Press the FEED key again to stop printing TEST PRINT PRESS FEED PN 9001078 Rev B SATO CL408e CL412e Service Manual Page 2 35 Section 2 Configuration LCD Panel Maintenance Mode All Clear Mode This function is used to clear counters and reset the firmware and doesn t produce a test label STEP PROCEDURE Record all current dip switch positions then place all switches the OFF position 2 Place the DSW2 4 in the ON or up position 3 Press the LINE and FEED key while simultaneously turning ON the power switch When the printer beeps release the keys The following screens will appear INITIALIZING MAINTENANCE ROM VDD DD DD DD ON gt OFF 4 Place the DSW 4 in the OFF position and the following screen will appear FACTORS MODE 5 Press the LINE key to display the next screen ALL CLEAR MODE 6 Press the FEED key to display the next screen ALL CLEAR COUNTER EEPRON 7 Press the LINE key to select either COUNTER or EEPROM Select Counter to clear all counters Select EEPROM to clear reset the firmware to factory default setting 8 Press the FEED key to display the next screen COU

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