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HP LaserJet Pro 400 MFP M425 Series Troubleshooting Manual

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2. 9 3 D 0 5 sd 5 24 ELI 2 2 2 ber hel hel hel hel pop eel pa pe 3 0 PI 2 5 59 4 5 L 2 0 gt 0 T 5 62 Chapter 2 Solve problems ENWW Figure 2 6 Circuit diagram optional Tray 3 9 c m 0 2 lo 0 5 5 2 5 0 0 212 m o sot xls 9 5 2 2 0 0 gt 5 L N 7 p 0 au T _SR1 opt sns 8 1225 90 ga 50 vo gt 122 02 260 T 121 4 E s N 5 sns o e 500 gt gt gt teste v GND 7 N s s 2 SIN 2421 N gt T 7 ENWW Tools for troubleshooting 63 Use HP Device Toolbox Windows Use the HP Device Toolbox for Windows to view or change product settings from your computer This tool opens the HP Embedded Web Server for the product NOTE This tool is available only
3. 40 Use fax with voice over IP services 2 2 2 0 0 0 0 40 The fax SS oso cpu oet bise 41 Fax card in the fax subsystem EUM SEU EUM M 41 Safety isolation Foris apttd mette ppt tpa 41 Safety protection circuitry oui apre eh rr n A 4 Dafa Pah de HUS Gud IUUD 42 Hook surera E E 42 Downstream device detection 2 1 0 222200 0010000 000000000 2 43 43 Ring 43 Line current control 5 moron worse aaa a ean 43 Billing metering tone filters 43 Fax page storage In flash memory isse 43 Sloieg fax 44 Advantages of flash memory storage 44 ps aren 45 2 Solve problems 47 Solye problenschee cs eios nn 48 ET 50 Troubleshooting 51 Pre troubleshooting checklist 51 Determine the problem source enne
4. Oo LT OE 22 Figure 1 16 Laserbeam exposure M 23 Figure 1 17 Development process 23 Figure 18 Transfer Process MT 24 Figure 1 19 Separation from the drum 24 Figure 0 FUSIN iere paaa 25 Figure l 21 RT o o a LET 26 Figure 1 22 Pickup and feed system paper path 22 27 Figure 1 23 Pickup and feed system electrical components 28 Figure 1 24 Jam detection sensors beta tees 30 Figure 1 25 Paperfeeder paper path n n saa un tates 22 Figure 1 26 Paper feeder signal Rn EROR RR 33 Figure 1 27 Paper feeder electrical components 2 2 2 34 Figure 1 28 Jam detection sensors eser 35 Figure 2 1 Major components 1 of 2 58 Figure 2 2 Major 59 Fig ra 2 3 60 Figure 2 4 Circuit diagram main unit 1 of 2 scores d babita segs oni Rl he p pt rM RR
5. 140 Manually update the HERE inet epe 141 Appendix Service and support 1 eoe ece eno a oro rabo esser re pon Ion epa a Un ea sapo ara RS ERE o ERE Go 143 Hewlett Packard limited warranty statement 144 HP s Premium Protection Warranty LaserJet toner cartridge limited warranty statement 146 HP policy on non HP tub cu UIS 147 HP anticovnterfeit Website RM RNR Tenia 148 Date stored Ihe toner cartridge 149 User License Agreement peu duced 150 Opens Sl UEM 153 Customer SUPPO cR 154 Repack 155 Appendix B Product specifications NO RES p RE Sena Eo Epi RM 157 Physical SiS CIO eS cu epa bat 158 Power consumption electrical specifications and acoustic 158 Environmental specifications ci ss tte bts Sdn bs ek 158 ENWW xi xii Appendix C Regulatory information 1 0 159 FCC VIT enel seeni IPM NP 160 Environmental product stewardship
6. c Casos aei Wd 67 Reports Ru E En E AET AEEA Oee 67 Quick Forms menu 68 USB FlashDrive mentni irn Cabe 69 System Set p MENU PA oko e ree FOE PORA e 69 Semice MEU 72 Network Setup NM et ae en meta GI D 75 Interpret control panel messages 77 Control panel message types 2 2 7 Control panel messages 77 49 Error Turn off then on 22 2 2 2 2 08 77 Fuser 77 EOP eR Pete He CHER A 77 EON 78 DO A LEMON 78 57 Fan Error Turn off then 2 78 59 AENOR MO ete Co Mp de Plo 29 79 Error Turn off then ON 79 79 Serice aati tans Meee 79 Black 79 Black cartridge very low oo tote etos v 80 Cleaning OO 80 ENWW vii Communication error 80 Device error press 81 Document feeder door is open Canceled
7. e OU te VR 101 Clear a jam in duplexer 101 Clear in the fuser area ect ce S rib Roxette eer 102 Solve paperhandling problems sso o te estote nd dint 104 The product picks up multiple sheets of paper 22 2 104 The product does not pick up paper 104 Solve imag quality zoo oor ve eo tote eR E AA URE 105 Print quality 105 THe produci sox 110 Clean the pickup and separation rollers 222 110 Clean the paper pellis Govt bia ravi Eu tet nM VR QU 110 Clean the scanner glass strip and platen 110 Clean the document feeder pickup rollers and separation 111 Clean the touchscreen i oe tie Set 112 Solve performance problems 113 Factors affecting print performance ooo o ve hore e DU 113 Prinl sSpESOS uscito sivi nodes ex 114 The product does not print or it prints slowly 114 Thesproduct does ob print e 114 The product prints slowly ette r
8. 177 Notice for us 177 Mexico state meni orrena e Re ETUR EROR EAA ECHO NEUE 177 Korean 177 Taiwan statement 178 Vietnam Telecom wired wireless marking for ICTQC Type approved products 178 ae eine eee atin 179 ENWW xiii xiv ENWW List of tables Table 1 1 Table 1 2 Table 1 3 Table 1 4 Table 1 5 Table 1 6 Table 1 7 Table 1 8 Table 2 1 Table 2 2 Table 2 3 Table 2 4 Table 2 5 Table 2 6 Table 2 7 Table B 1 Table B 2 ENWW prac has ca Ratis fup ae narum a e a IF 3 SEQUENCE of operatio acf lest uan qa 5 DC controller electrical components 7 Motor control components Fan control components 10 Fuser control circuit components 12 Pickup and feed system electrical components 2 28 Paper feeder components uoces ase eoe 33 tee DURER RU 57 Major components 1 of 2 ie iar e istud pres 58 Major components 2 of 2
9. oLHBS SR Dis Ui EE F RES Restriction Hazardous Substances statement Turkey T rkiye Cumhuriyeti EEE Y netmeli ine Uygundur Restriction on Hazardous Substances statement Ukraine 2008 1057 172 Appendix C Regulatory information ENWW Additional statements for telecom fax products EU Statement for Telecom Operation This product is intended to be connected to the analog Public Switched Telecommunication Networks PSTN of European Economic Area EEA countries regions It meets requirements of EU R amp TTE Directive 1999 5 EC Annex Il and carries appropriate CE conformity marking For more details see Declaration of Conformity issued by the manvfacturer in another section of this manual However due to differences between individual national PSTNs the product may not guarantee unconditional assurance of successful operation on every PSTN termination point Network compatibility depends on the correct setting being selected by the customer
10. rate ul tesi e 99 NEMO o om 66 Event CNN oce ism DINI RENE Run UE KURIER 91 ORI EDU LE 92 122 crei eei tret ipei er Ce Pr ora i qux 158 Operating environment specifications 158 xv xvi ENWW List of figures Figure 1 1 Product Sy RTT T T cm 2 Figure Prod FRAU de E OI KURSE V 3 Figure 1 3 Optional ME Met E 4 Figure 1 4 Engine control system components eere retener trentaine eonim Fen si n 6 Figure l 5 DC Oma 7 Fig re 1 6 Main MOP cae aan nna ce paar 9 1 7 Dep in 10 Figure 1 8 High voltage power supply nequ Meri bar 11 Figure 1 9 Fuser control t EE E 12 Figure 1 10 Fuser temperature rentre 13 Figure 1 11 Low voltage power supply 16 Figure 1 12 laser scanner T rt 18 Figure 1 13 1 system 21 Figure 1 14 Image formation process 22 1 15 Primary
11. Duplex media path Number Description Top of page sensor Paper feeder optional Tray 3 35 Number Description PS913 Paper width sensor PS914 Left paper width sensor PS915 Right paper width sensor PS916 Fuser output sensor Paper jam events in the paper feeder are detected by the DC controller The product detects the following jams e Pickup delay jam e Pickup stationary jam e Delivery delay jam e Delivery stationary jam e Fuser wrapping jam e Door open e Residual paper jam e Duplex reverse jam 1 e Duplex reverse jam 2 36 Chapter 1 Theory of operation ENWW Scanner system The flatbed image scanner captures an electronic image of the document on the glass The scanner does this by illuminating the document with LEDs red green and blue and capturing the image in the image sensor to create an electronic format of the document The flatbed scanner consists of three main elements e CIS scanner The CIS contact image sensor scanner captures an image using the product s optical path Red green and blue LEDs sequentially illuminate a small strip of the document often called a raster line and the optical system captures each color in a single row of CCD sensors that cover the entire page width Because only one color is captured for each line per exposure the three colors are recombined electronically to create the full color image For monochromatic scans or copies
12. E 1 Basic OperallOn 2 RP Ei 2 Product c mponenis crc 3 Sequence 4 Engine Spital E 6 DC 7 o 9 Fan 10 High voltage power supply usse cis aui eR 11 12 Fuser temperature rx rr Pe a Pr 13 Fuser protection 14 Fuser failure 14 Low voltage power supply 16 Protective function 16 17 Low voltage power supply unit failure detection 17 Laser scanner system Ree aepo bre eam sa n pae Ioab etes er eee peek EES 18 Laser failure detection i eben nigra Fert lins ud Hint rri risa PR i t 19 on Sy vr heredibus uta e ne ha amet E M bae D Coe rau 20 Imageformation PrOGESS YI ua 21 Latent mage formation 6 Cho th ko eae a ibt 22 Step 1 Primary charging arene
13. Chapter 1 Theory of operation ENWW DC controller ENWW The DC controller controls the product operational sequence Figure 1 5 DC controller AC input Fuser Laser scanner assembly Low voltage power supply Engine controller KEM Motor an sotenoia CLA WP High voltage 12 Photointerrupter Switch DC controller Accessory gt Control panel Table 1 3 DC controller electrical components Component type Symbol Description Fan FM Main fan Motor MI Main motor M2 Scanner motor Solenoid 511 Multipurpose tray pickup solenoid SL2 Cassette pickup solenoid SL3 Duplex reverse solenoid Engine control system 8 Table 1 3 DC controller electrical components continued Component type Symbol Description Switch SW1001 Power switch SW301 Door open detection switch Photointerrupter PS912 Top sensor PS913 Paper width sensor 5914 Cassette media out sensor PS914 Left paper width sensor PS915 Multipurpose tray media out sensor PS915 Right paper width sensor PS916 Fuser output sensor PS916 Outputbin paper full sensor Chapter 1 Theory of operation ENWW Motor control The product has one motor for media feed and image formation Figure 1 6 Main motor Table 1 4 Motor control components Symbol Name Driving part F
14. paper path SEE Simplex media path PF feed roller PF separation pad gt Duplex media path PF pickup roller The next figure shows the paper feeder controller signal flow 32 Chapter 1 Theory of operation ENWW Figure 1 26 Paper feeder signal flow Paper feeder Solenoid DC controller Paper feeder connector PCA Photointerrupter Table 1 8 Paper feeder components Name Symbol Description Solenoid 514 Paper feed pickup solenoid Photointerrupter PS1201 Paper feeder cassette paper out sensor ENWW Paper feeder optional Tray 3 33 Paper feeder operation 34 The paper feeder picks up the paper from the cassette and feeds it to the product Figure 1 27 Paper feeder electrical components Number PS1201 Chapter 1 PS1201 Theory of operation ENWW Jam detection ENWW The product uses the following sensors to detect the presence of paper and to check whether the paper is being fed correctly or has jammed Figure 1 28 Jam detection sensors 1 Simplex media path
15. Ey NOTE This can reduce image quality e white paper for the original Do not use colors such as gray yellow or pink e Increase the Fax Speed setting Open the Setup Menu menu Open the Fax Setup menu Open the Advanced Setup menu d Open the Fax Speed menu e Select the correct setting Divide large fax jobs into smaller sections and then fax them individually e Change the fax settings on the control panel to a lower resolution Open the Setup Menu menu Open the Fax Setup menu Open the Advanced Setup menu d Open the Fax Resolution menu e Select the correct setting ENWW Solve fax problems 139 Fax quality is poor If the fax is blurry or light try the following steps to correct the problem e Increase fax resolution when sending faxes Resolution does not affect received faxes Open the Setup Menu menu b Open the Fax Setup menu Open the Advanced Setup menu the Fax Resolution menu e Select the correct setting NOTE Increasing resolution slows transmission speed e Turn on the Error Correction setting from the control panel Open the Setup Menu menu Open the Service menu Open the Fax Service menu the Error Correction menu e Select the On setting e Check the toner cartridge Replace it if necessary e Ask the sender to darken the contrast setting on the sending fax machine and then resend the fax Solve DSL problems
16. Item Description Item Description 5 Fuser 16 Tray 2 cassette separation pad 6 Document feeder pickup rollers 17 Tray 2 cassette 7 Document feeder separation pad 18 Duplex re pickup roller 8 Laser scanner 19 Photosensitive drum 9 Toner cartridge 20 Transfer roller 10 Registration shutter 21 Duplex feed assembly 11 Multipurpose tray Tray 1 pickup roller 22 Duplex feed roller Figure 1 3 Optional Tray 3 components Item Description Description 1 Tray 3 cassette Tray 3 feed roller 2 Tray 3 pickup roller Tray 3 separation pad Sequence of operation The product operational sequence is controlled by the DC controller that is on the engine control system The following table describes each period of a print operation from when the product is turned on until the motor stops rotating Chapter 1 Theory of operation ENWW ENWW Table 1 2 Sequence of operation Period Duration WAIT From the time the power is turned on or the door is closed until the drum phase adjustment is complete Purpose Remarks The product detects the toner level cartridge presence and environment Brings the product to the ready state STBY Standby period From end of the WAIT or LSTR period until either the print command is received from the formatter or the power is turned off The product enters sleep mode when the formatter sends a sleep command Maintains the product in readiness for a print command
17. 40 Chapter 1 Theory of operation ENWW Because the installation process varies the VoIP service provider will have to assist in installing the product fax component Although a fax might work a VolP network it can fail when the following events occur e traffic becomes heavy and packets are lost e latency the time it takes for a packet to travel from its point of origin to its point of destination becomes excessive If you experience problems using the fax feature on a VoIP network ensure that all of the product cables and settings are correct Configuring the Fax Speed setting to Medium V 17 Slow V 29 can also improve your ability to send a fax over a VoIP network If you continue to have problems faxing contact your VolP provider The fax subsystem The formatter fax card firmware and software all contribute to the fax functionality The designs of the formatter and fax card along with parameters in the firmware determine the majority of the regulatory requirements for telephony on the product The fax subsystem is designed to support V 34 fax transmission lower speeds such as V 17 fax and older fax machines Fax card in the fax subsystem Two versions of the fax card are used in the product One is used in the North American South American and Asian countries regions The other is used primarily in European countries regions The fax card contains the modem chipset DSP and CODEC that contro
18. 81 tetas tes 81 Fax is busy Canceled send Dd Qm 81 Fax is busy Redial pending 2 82 FOX ECOlVe BIFDIo aiite cue a E ed E 82 Fax Send uus 83 Fax storage is full Canceling the fax receive 83 Fax storage is full Canceling the fax receive 83 Fax storage is full Canceling the fax send 84 Genuine HP supply 84 Incompatible Blacks uto eH Dior Ete t at 84 Install black cartridge eno Oe ovo Va tue B RR 84 Invalid driver Press 84 Jam in Tray 1 Clear jam and then press 85 Load Tray 1 TYPE SIZE Press OK to use available media 85 Load Tray 1 PLAIN SIZE Cleaning mode OK to start 85 Load tray X Press OK for available media 85 load tray Soc TY PRESS SIZES oerte Morte ise 85 Manual Duplex Load Tray 1 Press 86 Manual feed SIZE TYPE Press OK to use available media 86 Memory is low Press OK s ooo otro DU p RR Od D 86 Misprint Press OK erect nre on oet Endo eed 86 Peet tec
19. Cannot send or receive a fax on a PBX line If you are using a PBX phone line contact your PBX administrator to configure an analog fax line for your product 140 Chapter 2 Solve problems ENWW Manually update the firmware 1 From the Home screen on the product control panel touch the Setup button 2 Open the following menus e Service e LaserJet Update e Check For Updates Now 3 Touch the Yes button to prompt the product to search for firmware updates If the product detects an upgrade it will begin the update process NOTE The LaserJet Update menu also contains items that allow you to set up automatic firmware updates for the product allow you to upload an earlier firmware version and enable or disable a prompt prior to a firmware file upload ENWW Manually update the firmware 141 142 Chapter 2 Solve problems ENWW Service and support Hewlett Packard limited warranty statement e HP s Premium Protection Warranty LaserJet toner cartridge limited warranty statement e policy on non HP supplies e HPanticounterfeit Web site e Data stored on the toner cartridge e End User License Agreement e OpenSSL e Customer support e Repack the product ENWW 143 Hewlett Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet Pro 400 MFP M425dn M425dw One year product exchange HP warrants to you the end user cus
20. Environment e 15 product installed on a solid level surface 1 e 15 the power supply voltage within 10 volts of the specified power source e 15 power supply plug inserted in the product and the outlet e 15 the operating environment within the specified parameters e 15 the product exposed to ammonia gas such as that produced by diazo copiers or office cleaning materials NOTE Diazo copiers produce ammonia gas as part of the copying processes Ammonia gas from cleaning supplies or a diazo copier can have an adverse effect on some product components for example the toner cartridge OPC e 15 product exposed to direct sunlight Media e Does the customer use only supported media e 15 media in good condition no curls folds or distortion e 15 the media stored correctly and within environmental limits Input trays 15 the amount of media in the tray within specifications e the media correctly placed tray the paper guides aligned with the stack e 15 the tray correctly installed in the product ENWW Troubleshooting process 51 52 General topic Toner cartridge Questions Is the toner cartridge installed correctly Transfer unit and fuser Covers Are the transfer unit and fuser installed correctly Is the front cover closed Condensation Miscellaneous Does condensation occur following a temperature change particularly in winte
21. Or you can drop off your packaged toner cartridge s at any U S Post Office or any FedEx shipping center or store For the location of your nearest U S Post Office please call 1 800 ASK USPS or visit www usps com For the location of your nearest FedEx shipping center store please call 1 800 GOFEDEX or visit www fedex com For more information or to order additional labels or boxes for bulk returns visit www hp com recycle or call 1 800 340 2445 Information subject to change without notice Residents of Alaska and Hawaii Do not use the UPS label Call 1 800 340 2445 for information and instructions The U S Postal Service provides no cost cartridge return transportation services under an arrangement with HP for Alaska and Hawaii Non U S returns Paper To participate in HP Planet Partners return and recycling program just follow the simple directions in the recycling guide found inside the packaging of your new product supply item or visit www hp com recycle Select your country region for information on how to return your HP LaserJet printing supplies This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide This product is suitable for the use of recycled paper according to EN12281 2002 Material restrictions ENWW This HP product does not contain added mercury This HP product contains a battery that might require special hand
22. The distinctive ring feature is a service that a telephone company provides The distinctive ring service allows three phone numbers to be assigned to one phone line Each phone number has a distinctive ring The first phone number has a single ring the second phone number has a double ring and the third phone number has a triple ring NOTE The product has not been tested with all of the distinctive ring services that telephone companies provide in all countries regions HP does not guarantee that the distinctive ring function will operate correctly in all countries regions Contact the local telephone service provider for assistance Set up the distinctive ring function 1 From the Home screen on the product control panel touch the Setup 5 button 2 Open the following menus Setup e Basic Setup e Distinctive Ring 3 Use the arrow buttons to select one of the following options e Rings default setting e Single e Double e Triple e Double and Triple Use fax with voice over IP services Voice over IP VoIP services provide normal telephone service including long distance service through a broadband Internet connection These services use packets to break up the voice signal on a telephone line and transmit it digitally to the receiver where the packets are reassembled The VolP services are often not compatible with fax machines The VolP provider must state the service supports fax over IP services
23. telephone port If the product has a telephone handset connected set the Answer Mode option to the Fax Tel setting to route calls to the correct device When detecting a voice call the product generates a ring tone that alerts you to pick up the telephone handset Touch the Setup 5 button Open the Fax Setup menu Open the Basic Setup menu d Open the Answer Mode menu e Select the Fax Tel setting A telephone handset is connected to the product Set the Answer Mode option to the Automatic setting 1 2 3 4 5 Touch the Setup S button Open the Fox Setup menu Open the Basic Setup menu Open the Answer Mode menu Select the Automatic setting The Answer Mode setting is set to the Manual setting Touch the Start Fox button on the control panel Voice mail is available on the fax line ENWW Add a distinctive ring service to your telephone line and change the Distinctive Ring setting on the product to match the ring pattern supplied by the telephone company Contact your telephone company for information Verify that the answer mode is set to the Automatic setting b Touch the Setup button Open the Fax Setup menu d Open the Basic Setup menu Solve fax problems 127 e f Open the Distinctive Ring menu Select the correct setting e Buy a dedicated line for faxing e Setthe Answer Mode option to the Manual setting b c d e Touch the Setup 5 button
24. Check the fax activity log for errors b Touch the Fax button and then open the Fax Menu item Open the Fax Reports menu Open the Fax Activity Log menu Select the Print Log Now option e Ifa phone is connected to the product make sure that the phone is hung up e Disconnect all other lines between the fax and the product e Connect the product directly into the wall telephone jack and resend the fax The control panel displays the message Storing page 1 and does not progress beyond that message e Delete stored faxes from memory b c d Touch the Setup amp button Open the Service menu Open the Fox Service menu Select the Clear Saved Faxes item Faxes can be received but not sent Send fax and nothing happens 1 Check for a dial tone on the phone line by using the Start Fax button 2 Turn the product off then on 3 Use the control panel or the HP Fax Setup Wizard to configure the fax time date and fax header information Touch the Setup amp button b Open the Fax Setup menu c Open the Basic Setup menu d the Fax Header menu e Enter the correct settings 4 Verify that any extension phones on the line are hung up 5 If using a DSL service make sure that the phone line connection to the product includes high pass filter 136 Chapter 2 Solve problems ENWW Unable to use fax functions from the control panel The product might be password prot
25. ENWW Troubleshooting process 53 Power subsystem Power on checks When you turn on the product if it does not make any sound or if the control panel display is blank check the following items Verify that the product is plugged directly into an active electrical outlet that has the correct voltage Do not plug the product into a surge protector or power strip Verify that the on off switch is in the on position Verify that the formatter is seated and operating correctly Remove any HP Jetdirect accessories or other devices and then try to turn the product on again Make sure that the control panel display is connected Check the two fuses on the power supply If necessary replace the power supply If necessary replace the DC controller Control panel checks Use the product control panel to conduct tests on the control panel LEDs display or buttons 1 2 From the Home screen on the product control panel touch the Setup button Touch the left arrow button and then quickly touch the Cancel gt lt button The display should return to Ready status Press the Setup amp button again to open the menus The first menu should be the 2ndary Service menu Touch the 2ndary Service menu and then scroll to one of the following menu items e LED Test e Display Test e Button Test Touch the menu item to begin the test After the test has finished return the product to the Ready state and then touch the
26. Ozone production This product generates no appreciable ozone gas Power consumption Power usage drops significantly while in Sleep mode which saves natural resources and saves money without affecting the high performance of this product Hewlett Packard printing and imaging equipment marked with the ENERGY STAR logo is qualified to the U S Environmental Protection Agency s ENERGY STAR specifications for imaging equipment The following mark will appear on ENERGY STAR qualified imaging products ENERGY STAR Additional ENERGY STAR qualified imaging product model information is listed at www hp com go energystar Toner consumption EconoMode uses less toner which might extend the life of the toner cartridge HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge Paper use This product s manual automatic duplex feature two sided printing and N up printing multiple pages printed on one page capability can reduce paper usage and the resulting demands on natural resources Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product s life ENWW Environmental product stewardship program
27. Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the device is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation N WARNING Using controls making adjustments or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme la classe des normes canadiennes de compatibilit lectromagn tiques CEM VCCI statement Japan CORBIS 7 5 CHAT COREA 32 MBAS 9 VCCI B Power cord instructions Make sure your power source is adequate for the product voltage rating The voltage rating is on the product label The product uses either 110 127 Vac or 220 240 Vac and 50 60 Hz Connect the power cord between the product and a grounded AC outlet CAUTION prevent damage to the product use only the power cord that is provided with the product Power cord statement Japan N mk ASA ESL ASAE ERO FI HOR CRA 170 Appendix Regulatory information ENWW EMC statement Korea 7121 0 JAE AAS BS LS ANT Y34711 oo on Ji 0 H
28. all three LEDs are illuminated to create a white light for the scan so the raster line can be captured in one exposure e Mechanical carriage drive The carriage drive moves the CIS scan head along the document length to create the image In this product a small DC motor with an optical encoder creates this motion The speed of the carriage drive is proportional to the scan resolution 300 ppi is much faster than 1200 ppi and also proportional to the type of scan color scans are three times slower than monochromatic scans A 1200 ppi color scan moves so slowly that the product may appear to not be working whereas a monochromatic copy scan moves at 50 times that speed and will be a little noisy Image processing system formatter The formatter processes the scanner data into either copy or scan to the computer For copies the image data is sent directly to the product without being transmitted to the computer Depending on user selections for the copy settings the formatter enhances the scanner data significantly before sending it to the product Image data is captured at 300 ppi for copies and is user selectable for scans to the computer Each pixel is represented by 8 bits for each of the three colors 256 levels for each color for a total of 24 bits per pixel 24 bit color Scanner power on sequence of events ENWW When the product is turned on it performs the following tests e Motor test The product moves the motor le
29. is connected to the auxiliary port on the product the right side of the RJ 11 jack The DSP uses the signal to ensure that the product does not go off hook and disconnect a downstream call until it has been authorized to do so by a manual fax start or the detection of the appropriate tones Hook switch control In the silicon DAA the CODEC controls the hook switch directly The CODEC is activated when it receives commands from the DSP When the circuit is drawing DC current from the central office it is considered off hook When no DC current flows the state is considered on hook Ring detect Ring detect is performed by the line voltage monitoring module of the silicon DAA and is a combination of voltage levels and cadence time on and time off Both must be present to detect a valid ring The CODEC works with DSP as well as the firmware to determine if an incoming signal is an answerable ring Line current control The DC current from the CO needs to have a path to flow from TIP to RING The DC impedance emulation line modulator and DC terminations modules in the silicon DAA act as a DC holding circuit and works with the firmware to achieve the voltage current characteristic between TIP and RING The impedance the current voltage characteristic changes depending on certain special events such as pulse dialing or when the product goes on hook Billing metering tone filters Switzerland and Germany provide high frequency AC
30. list Restore Defaults USB Flash Drive 802 1x wireless models only Reset All Security Off Enable disable the 802 1x wireless authentication protocol Reset the security settings to the factory set default values Press the OK button to restore the network configuration settings to the default values Enable or disable the walkup USB port Chapter 2 Solve problems ENWW Interpret control panel messages Control panel message types Alert and warning messages appear temporarily and might require you to acknowledge the message by touching the button to resume by touching the Cancel X button to cancel the job With certain warnings the job might not complete or the print quality might be affected If the alert or warning message is related to printing and the auto continue feature is on the product will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement Critical error messages can indicate some kind of failure Turning off and then turning on the power might fix the problem If a critical error persists the product might require service Control panel messages 49 Error Turn off then on Description The product experienced an internal error Recommended action Turn the product off wait at least 30 seconds and then turn the product on and wait for it to initialize If you are using a surge protector remove it Plug the product direct
31. o Density control sequence occurs every 150 pages and takes about 120 seconds The product does not print or it prints slowly The product does not print 114 If the product does not print at all try the following solutions 1 Make sure the product is turned on and that the control panel indicates it is ready o control panel does not indicate the product is ready turn the product off and then on again o the control panel indicates the product is ready try sending the job again 2 Ifthe control panel indicates the product has an error resolve the error and then try sending the job again Chapter 2 Solve problems ENWW 3 Make sure the cables are all connected correctly If the product is connected to a network check the following items o Check the light next to the network connection on the product If the network is active the light is green o sure that you are using a network cable and not a phone cord to connect to the network o sure the network router hub or switch is turned on and that it is working correctly 4 Install the HP software from the CD that came with the product Using generic printer drivers can cause delays clearing jobs from the print queue 5 From the list of printers on your computer rightclick the name of this product click Properties and open the Ports tab o If you are using a network cable to connect to the network make sure the printer name listed
32. security features computer 39 network 39 sensors jam detection 30 35 paper jam 30 35 pickup and feed components 0 sequence of operations 5 service repacking product 155 Service menu 72 secondary 121 service menu 121 service menu settings 121 cleaning mode 121 powersave 121 restoring defaults 121 service page 68 settings network report 68 restoring defaults 72 System Setup menu 69 shipping product 155 size specifications product 158 sizes media default setting 69 skewed pages 108 smeared toner troubleshooting 106 software software license agreement 150 solenoids DC controller 7 paper feeder 34 pickup and feed components 0 solve fax problems 132 solve problems fax 139 solving directconnect problems 116 network problems 116 specifications electrical and acoustic 158 physical 158 specks troubleshooting 105 spots troubleshooting 105 standby operation period 5 start up failure 14 status supplies printing report 68 STBY operation period 5 ENWW storing fax pages in flash memory 43 streaks troubleshooting 106 supplies counterfeit 148 non HP 147 recycling 162 supplies status page 68 support online 154 repacking product 155 switches DC controller 7 System Setup menu 69 systems 6 major product 2 T table repetitive defect 65 TCP IP settings 75 technical support online 154 repacking product 155 temperature abnormal high 15 abnormal low 14 controlling fuser 13 termistor TH1 12
33. text troubleshooting misformed characters 107 thermistor 12 thermoswitch 1 12 TIP operations 39 tips iii toner loose troubleshooting 106 scatter troubleshooting 108 smeared troubleshooting 106 specks troubleshooting 105 toner cartridges memory chips 149 non HP 147 recycling 162 supplies status page 68 warranty 146 touchscreen calibrating 122 touchscreen clean 112 1 thermoswitch 12 ENWW transfer stage 24 1 WAIT operation period 5 jams clearing 96 warnings settings 69 warranty Tray 2 license 150 paper path 27 32 product 144 settings 69 toner cartridges 146 trays waste disposal 164 jams clearing 98 100 wavy paper troubleshooting 108 settings 69 Web sites troubleshooting customer support 154 about 51 fraud reports 148 blank pages 113 Material Safety Data Sheet checklist 51 MSDS 164 control panel messages 77 wrinkles troubleshooting 108 control panel checks 54 curled media 108 direct connect problems 116 faded print 105 faxes 124 LED diagnostics 55 lines printed pages 106 loose toner 106 network problems 116 NVRAM initialization 123 pages not printing 113 pages printing slowly 113 power on 54 problem source 53 receive fax 126 repetitive defects 109 send fax 132 skewed pages 108 text 107 toner scatter 108 toner smear 106 toner specks 105 USB cables 113 wrinkles 108 U undercurrent protection 16 usage page 68 USB port speed settings 72 troubl
34. this buildup can cause print quality problems such as toner specks or smearing This product has a cleaning mode that can correct and prevent these types of problems 1 From the Home screen on the product control panel touch the Setup 3 button 2 Touch the Service menu 3 Touch the Cleaning Page button 4 Load plain letter or A4 paper when you are prompted 5 Touch the OK button to begin the cleaning process Wait until the process is complete Discard the page that prints Clean the scanner glass strip and platen 110 Over time specks of debris might collect on the scanner glass and white plastic backing which can affect performance Use the following procedure to clean the scanner glass and white plastic backing 1 Use the power switch to turn off the product and then unplug the power cable from the electrical socket 2 Open the scanner lid Chapter 2 Solve problems ENWW 3 Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner CAUTION not use abrasives acetone benzene ammonia ethyl alcohol or carbon tetrachloride on any part of the product these can damage the product Do not place liquids directly on the glass or platen They might seep and damage the product 4 the glass and white plastic backing with a chamois or a cellulose sponge to prevent spotting 5 Connect the product and then use the pow
35. 126 A telephone handset is connected to the product 127 The Answer Mode setting is set to the Manual setting 127 Voice mail is available on the fax line 127 The product is connected to DSL phone service 128 The product uses a fax over IP or VoIP phone service 128 An error message displays on the control panel 129 The No fax detected message displays 129 The Communication error message displays 129 The Fax storage is full message displays 130 The Fax is busy message 130 A fax is received but does not print ese cai o oo osten 131 The Private Receive feature is on 131 Sender receives a busy signal 131 A handset is connected to the 131 A phone line splitter is being used 2 00 13 No dial tone EE 131 Fax cuts off or prints on two pages 132 Solve problenis sending Taxes ia 132 An error message displays on the control panel 133 E
36. 161 HP LaserJet print supplies It s easy to return and recycle your HP LaserJet toner cartridges after use free of charge with HP Planet Partners Multilingual program information and instructions are included in every new HP LaserJet toner cartridge and supplies package You help reduce the toll on the environment further when you return multiple cartridges together rather than separately HP is committed to providing inventive high quality products and services that are environmentally sound from product design and manufacturing to distribution customer use and recycling When you participate in the HP Planet Partners program we ensure your HP LaserJet toner cartridges are recycled properly processing them to recover plastics and metals for new products and diverting millions of tons of waste from landfills Since this cartridge is being recycled and used in new materials it will not be returned to you Thank you for being environmentally responsible NOTE Use the return label to return original HP LaserJet toner cartridges only Please do not use this label for HP inkjet cartridges non HP cartridges refilled or remanufactured cartridges or warranty returns For information about recycling your HP inkjet cartridges please go to hitp www hp com recycle Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of
37. 4 GHz Wireless LAN operation of this product certain restrictions apply This equipment may be used indoor for the entire 2400 2483 5 MHz frequency band channels 1 13 For outdoor use only 2400 2454 MHz frequency band channels 1 9 may be used For the latest requirements see www arcep fr L utilisation de cet equipement 2 4 GHz Wireless LAN est soumise certaines restrictions Cet quipement peut tre utilis l int rieur d un b timent en utilisant toutes les fr quences de 2400 2483 5 MHz Chaine 1 13 Pour une utilisation en environnement ext rieur vous devez utiliser les fr quences comprises entre 2400 2454 MHz Chaine 1 9 Pour les derni res restrictions voir www arcep fr Notice for use in Russia 802 11 b g 2 4 2400 2483 5 1 13 100 Mexico statement Aviso para los usuarios de M xico La
38. 6 If the error persists find more detailed problem solving solutions in the sections that follow this one ENWW Solve fax problems 125 Solve problems receiving faxes The fax does not respond An error message displays on the control panel A fax is received but does not print Sender receives a busy signal No dial tone Fax cuts off or prints on two pages The fax does not respond The fax has a dedicated phone line Set the Answer Mode option to the Automatic setting from the control panel b c d e Touch the Setup button Open the Fax Setup menu Open the Basic Setup menu Open the Answer Mode menu Select the Automatic setting An answering machine is connected to the product Set the Answer Mode option to the TAM setting and plug the answering machine into the telephone port b c d e Touch the Setup XN button Open the Fox Setup menu Open the Basic Setup menu Open the Answer Mode menu Select the TAM setting If the TAM setting is unavailable set the Answer Mode option to the Automatic setting Set the Rings to Answer setting to at least one ring more than the number of rings for which the answering machine is set b Touch the Setup button Open the Fax Setup menu Open the Basic Setup menu 126 Chapter 2 Solve problems ENWW d Open the Rings to Answer menu e Select the correct setting Connect the answering machine into the
39. Automatically On Allows the product to automatically search for new firmware updates Off Prevents the product from loading new firmware update files ENWW Tools for troubleshooting 73 Menu item Sub menu item Sub menu item Description Prompt Before Install Install Automatically Allows the product to automatically load a firmware update file Always Prompt Causes the product to display a prompt at the control panel before the product can load a firmware update file Allow Updates Yes Allows the product to load firmware update files No Prevents the product from loading firmware update files 74 Chapter 2 Solve problems ENWW Network Setup menu Use this menu to establish network configuration settings Menu item Wireless Menu wireless products only Sub menu item Wireless Direct Settings Description Wireless Setup Wizard Wi Fi Protected Setup Run Wireless Test Turn Wireless On Off If your wireless router supports this feature use this method to set up the product on a wireless network This is the simplest method Tests the wireless network and prints a report with the results Enable or disable the wireless network feature TCP IP Config Automatic Select Automatic to automatically configure all the TCP IP settings Manual Select Manual to manually configure the IP address subnet mask and default gateway 4 Config Method DHCP Set
40. Open the Fox Setup menu Open the Basic Setup menu Open the Answer Mode menu Select the Manual setting NOTE You must be present to receive faxes The product is connected to a DSL phone service e the installation and features A DSL modem requires a high pass filter on the phone line connection to the product Contact your DSL service provider for a filter or buy a filter e Verify that the filter is plugged in e Replace the existing filter to make sure that it is not defective The product uses a fax over IP or VoIP phone service Set the Fax Speed option to the Slow V 29 or Medium V 17 setting or disable the Fast V 34 setting Touch the Setup button b Open the Fax Setup menu Open the Advanced Setup menu d Open the Fax Speed menu e Select the correct setting e Contact your service provider to make sure that fax is supported and for a recommended fax speed settings Some companies might require an adapter 128 Chapter 2 Solve problems An error message displays on the control panel The No fax detected message displays NOTE This error does not always refer to a missed fax If a voice call is made to a fax number by mistake and the caller hangs up the No fax detected message displays on the control panel Ask the sender to resend the fax Make sure that the telephone cord from the product is plugged into the wall telephone jack Try
41. a different phone cord Connect the product phone cord into a jack for another phone line Make sure the telephone line and phone wall jack are active by plugging in a telephone and checking for a dial tone Make sure that the telephone cord is plugged into the line port on the product Check the phone line by running a fax test from the control panel If the error persists contact HP See www hp com support ljm425series or the support flyer that came in the product box The Communication error message displays ENWW Ask the sender to send the fax again or send at a later time when line conditions have improved Unplug the product telephone cord from the wall connect a telephone and try making a call Connect the product phone cord into a jack for another phone line Try a different phone cord Set the Fax Speed option to the Slow V 29 or Medium V 17 setting or disable the Fast V 34 setting Touch the Setup button b Open the Fax Setup menu Open the Advanced Setup menu d Open the Fax Speed menu e Select the correct setting Turn off the Error Correction feature to prevent automatic error correction NOTE Turning off the Error Correction feature can reduce image quality a Touch the Setup 5 button b Open the Service menu Open Fax Service menu Solve fax problems 129 d e Open the Error Correction menu Select the Off setting Print the Fax Act
42. a result of the friction from the developing roller rotating against the developing blade When the negatively charged toner comes in contact with the drum it adheres to the electrostatic latent image When the toner is on the drum the image becomes visible The developing bias is applied to the developing roller Figure 1 17 Development process Blade Developing roller Developing bias Photosensitive drum Image formation system 23 Transfer stage During the transfer stage the photosensitive drum transfers a toner image to the paper Step 4 Transfer The transfer bias is applied to the transfer roller to give the paper a positive charge The positively charged paper attracts the negatively charged toner from the photosensitive drum surface Figure 1 18 Transfer process Photosensitive drum Transfer roller Transfer bias 4 Step 5 Separation 24 The elasticity of the paper and the curvature of the photosensitive drum cause the paper to separate from the drum surface The static charge eliminator reduces back side static discharge of the paper for stable paper feeding and image quality Figure 1 19 Separation from the drum Photosensitive Static charge eliminator Transfer roller Chapter 1 Theory of operation ENWW Fusing stage Until the fusing stage is complete the image is not permanently affixed to the print med
43. action Press the OK button to clear the message or load the correct paper into Tray 1 Memory is low Press OK Description The product memory is almost full Recommended action Press the OK button to finish the job or press the Cancel gt lt button to cancel the job Break the job into smaller jobs that contain fewer pages Misprint Press OK Description Paper has been delayed as it moves through the product Recommended action Press the OK button to clear the message To avoid this problem try the following solutions 1 Adjust the paper guides in the tray Make sure the front paper guide is pushing the paper against the back edge of the tray 2 Use paper that meets HP specifications Store paper unopened in its original packaging 3 Use the product an area that meets the environmental specifications for this product 86 Chapter 2 Solve problems ENWW No dial tone Description The product could not detect a dial tone Recommended action Check for a dial tone on the phone line by touching the Start Fax button Unplug the telephone cord from both the product and the wall and replug the cord Make sure that you are using the telephone cord that came with the product Unplug the product telephone cord from the wall connect a telephone and try making a voice call Make sure that the phone cord from the wall telephone jack is plugged into the line 49 port Connect the product phone cord into a jack for an
44. assist in recycling this toner cartridge might have access to this data as well Any third party possessing the toner cartridge might have access to the anonymous information on the memory chip ENWW Data stored on the toner cartridge 149 End User License Agreement PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT This End User License Agreement EULA is a contract between a you either an individual or the entity you represent and b Hewlett Packard Company HP that governs your use of the software product Software This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software including a license agreement in online documentation The term Software may include i associated media ii a user guide and other printed materials and iii online or electronic documentation collectively User Documentation RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA BY INSTALLING COPYING DOWNLOADING OR OTHERWISE USING THE SOFTWARE YOU AGREE TO BE BOUND BY THIS EULA IF YOU DO NOT ACCEPT THIS EULA DO NOT INSTALL DOWNLOAD OR OTHERWISE USE THE SOFTWARE IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA PLEASE RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A REFUND OF THE PURCHASE PRICE IF THE SOFTWARE IS INSTALLED ON OR MADE AVAILABLE WITH ANOTHER HP PRODUCT
45. beaten 22 Step 2 Laser beam exposure 23 Developing 5 23 Step veg v Hb retener 23 Tes er ONE Los cre acer 24 ble E Transfer 24 Step SA 5 24 FUSING 25 Step 25 ENWW vi Drum cleaning stage 26 Step 7 Drom cleaning aa tet uar 26 Pickup and feed E E 27 Teli 30 Paper feeder optional Tray 32 aper fesder perollali 34 35 5 37 Scanner power on sequence 37 or scan sequence 38 Fax functions and Operation nen en rime pire o ew 39 Computer and network security features 1 2 2 02 20000000000000000000 39 PSTIN operatio giz oer trt pne aeta 39 Receive faxes when you hear fax tones 0 0700020 0001 200000000 39 Distinctive ring
46. cartridge might not be a genuine HP toner cartridge if you notice the following e supplies status page indicates that a non HP supply is installed e You are experiencing a high number of problems with the cartridge e cartridge does not look like it usually does for example the packaging differs from HP packaging 148 Appendix Service and support ENWW Data stored on the toner cartridge The HP toner cartridges used with this product contain a memory chip that assists in the operation of the product In addition this memory chip collects a limited set of information about the usage of the product which might include the following the date when the toner cartridge was first installed the date when the toner cartridge was last used the number of pages printed using the toner cartridge the page coverage the printing modes used any printing errors that might have occurred and the product model This information helps HP design future products to meet our customers printing needs The data collected from the toner cartridge memory chip does not contain information that can be used to identity a customer or user of the toner cartridge or their product HP collects a sampling of the memory chips from toner cartridges returned to HP s free return and recycling program HP Planet Partners www hp com recycle The memory chips from this sampling are read and studied in order to improve future HP products HP partners who
47. controller is firmly connected If the error persists replace the color misregistration sensor If the error persists replace the DC controller 54 1400 Color plane registration sensor error inline devices only 1 Turn off the power by using the power switch and then wait at least 30 seconds 2 the power and wait for the product to initialize If the error persists verify that the cables between the color misregistration sensor and the DC controller are firmly connected If the error persists replace the color misregistration sensor If the error persists replace the toner cartridge tray If the error persists replace the DC controller 92 Chapter 2 Solve problems ENWW Table 2 6 Event log only messages continued Event code Description Solution 54 1501 Cyan CPR pattern cannot 1 off the power by using the power switch and then wait at least read 30 seconds 54 1502 Magenta CPR pattern cannot 2 Turn on the power and wait for the product to initialize be read If the error persists verify that the cables between the color misregistration 54 1503 Yellow CPR pattern cannot sensor and the DC controller are firmly connected be read If the error persists replace the color misregistration sensor 54 1599 Black CPR pattern cannot be read If the error persists replace the toner cartridge tray If the error persists replace the DC controller 54 1800 Black toner le
48. for the product is selected The product IP address is listed on the product configuration page If you installed the product using the HP standard TCP IP port select the box labeled Always print to this printer even if its IP address changes Chapter 2 Solve problems ENWW 3 If you installed the product using a Microsoft standard TCP IP port use the hostname instead of the IP address 4 If the IP address is correct delete the port and then create a new one 5 If the error persists delete the product and then add it again The computer is unable to communicate with the product 1 Test network communication by pinging the network Open command line prompt on your computer For Windows click Start click Run and then type cmd b Type ping followed by the IP address for your product If the window displays round rip times the network is working 2 If the ping command failed verify that the network hubs are on and then verify that the network settings the product and the computer are all configured for the same network The product is using incorrect link and duplex settings for the network Hewlett Packard recommends leaving this setting in automatic mode the default setting If you change these settings you must also change them for your network New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct pri
49. line Check the phone line by using the Run Fax Test option from the Service menu on the control panel Touch the Setup amp button b Open the Service menu Open the Fax Service menu d Select the Run Fax Test item The Fax is busy message displays Try sending the fax again Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Check for a dial tone on the phone line by using the Start Fax button Make sure that the phone is working by disconnecting the product plugging in a telephone to the phone line and making a voice call Connect the product phone cord into a jack for another phone line and try sending the fax again Try a different phone cord Send the fax at a later time If the error persists contact HP See www hp com support im425series or the support flyer that came in the product box The No fax answer message displays Try to resend the fax Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Unplug the product telephone cord from the wall connect a telephone and try making a voice call Connect the product phone cord into a jack for another phone line Try a different phone cord Make sure that the phone cord from the wall telephone jack is plugged into the line port 134 Chapter 2 Solve problems ENWW Check the phone line by using the Run
50. on the Ports tab matches the product name on the product configuration page o If you are using a USB cable and are connecting to a wireless network make sure the box is checked next to Virtual printer port for USB 6 Ifyou are using a personal firewall system on the computer it might be blocking communication with the product Try temporarily disabling the firewall to see if it is the source of the problem 7 If your computer or the product is connected to a wireless network low signal quality or interference might be delaying print jobs The product prints slowly If the product prints but it seems slow try the following solutions 1 Make sure the computer meets the minimum specifications for this product For a list of specifications go to this Web site www hp com support ljm425series 2 When you configure the product to print on some paper types such as heavy paper the product prints more slowly so it can correctly fuse the toner to the paper If the paper type setting is not correct for the type of paper you are using change the setting to the correct paper type 3 f your computer or the product is connected to a wireless network low signal quality or interference might be delaying print jobs ENWW Solve performance problems 115 Solve connectivity problems Solve direct connect problems If you have connected the product directly to a computer check the cable Verify that the cable is connected to the compu
51. one or more HP LaserJet toner cartridges after use Please follow the applicable instructions below Multiple returns more than one cartridge 1 Package each HP LaserJet toner cartridge in its original box and bag 2 the boxes together using strapping or packaging tape The package can weigh up to 31 kg 70 Ib 3 Use a single pre paid shipping label OR 1 Use your own suitable box or request a free bulk collection box from www hp com recycle or 1 800 340 2445 holds up to 31 kg 70 Ib of HP LaserJet toner cartridges 2 Use a single pre paid shipping label Single returns 1 Package the HP LaserJet toner cartridge in its original bag and box 2 Place the shipping label on the front of the box Shipping For US and Puerto Rico HP LaserJet toner cartridge recycling returns use the pre paid pre addressed shipping label contained in the box To use the UPS label give the package to the UPS driver during 162 Appendix C Regulatory information ENWW your next delivery or pick up or take it to an authorized UPS drop off center Requested UPS Ground pickup will be charged normal pick up rates For the location of your local UPS drop off center call 1 800 PICKUPS or visit www ups com If you are returning the package with the FedEx label give the package to either the U S Postal Service carrier or FedEx driver during your next pick up or delivery Requested FedEx Ground pickup will be charged normal pick up rates
52. paper path The following Service menu items are available Fax Service used to configure the product fax functionality Cleaning Page used to remove dust and toner from the print paper path USB Speed used to set the USB speed to high or full Less Paper Curl used to put the product into a mode that reduces paper curl Archive Print used to put the product into a mode that produces output less susceptible to toner smearing and dusting for preservation and archival Firmware Date used to display the product s firmware date code Restore Defaults used to reset all customer accessible menu settings back to the factory default settings except language via the control panel or software NOTE This Service menu item does not reset factory settable settings including formatter number page counts factory paper settings language and so on Signature Check used to configure how the product proceeds when a firmware upgrade file does not have a valid signature HP Smart Install used to enable or disable the HP Smart Install functionality Laserjet Update used to manually update the firmware or to set up automatic firmware updates Restore the factory set defaults From the Home screen on the product control panel touch the Setup amp button Scroll to and touch the Service menu Scroll to and touch the Restore Defaults button and then touch the OK button The product automatically restarts Seconda
53. the following e formatting time The product must pause for each page to be formatted before it prints Complex pages take more time to format resulting in reduced print speed However most jobs print at full engine speed 35 ppm on Letter size media or 33 ppm on A4 size media e Media size Legal size media reduces print speed because it is longer than the standard Letter or 4 media A reduce print speed is used when printing on narrow media to prevent the edges of the fuser from overheating e Media mode Some media types require a reduced print speed to achieve maximum print quality on that media For example glossy heavy and specialty media for example envelopes or photos require a reduced print speed To maximize the print speed for special media types ensure that you select the correct media type in the print driver e Product temperature To prevent product damage print speed is reduced if the product reaches a specific internal temperature thermal slow down The starting temperature of the product ambient environment temperature and the print job size effect the number of pages that can be printed before the product reduces the print speed Thermal slow down reduces print speed by printing four pages and then pausing for an amount of time before printing continues e Other print speed reduction factors Other factors especially during large print jobs that can cause reduced print speeds include
54. the paper size markings in the bottom of the tray 4 Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually Load paper and continue 104 Chapter 2 Solve problems ENWW Solve image quality problems You can prevent most print quality problems by following these guidelines e Print quality examples Print quality examples The following examples depict Letter size paper that has passed through the product short edge first These examples illustrate problems that would affect all the pages that you print whether you print in color or in black only The topics that follow list the typical cause and solution for each of these examples Problem Print is light or faded Cc Cc Cc Cc Cc Cause The media might not meet HP specifications Solution Use media that meets HP specifications The toner cartridge might be defective Print the supplies status page to check the remaining toner cartridge life See the user guide Replace the toner cartridge The product is set to override the Replace black cartridge message and to continue printing Replace the toner cartridge The print density setting might have been changed Set the print density setting to 0 Toner specks appear AABbGc AgBbCc AaBbCc AaBbCc The media might not meet HP specifications Use only media that meets HP
55. the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution can be particularly important in rural areas CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Ringer Equivalence Number REN of this device 15 0 0 This product meets the applicable Industry Canada technical specifications Le pr sent mat riel est conforme aux specifications techniques applicables d Industrie Canada Notice The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed five 5 0 l indice d quivalence de la sonnerie IES sert indiquer le nombre maximal de terminaux qui peuvent tre raccord s une interface t l phonique La terminaison d une interface peut consister en une combinaison quelconque de dispositifs la seule condition que la somme d indices d quivalence de la sonnerie de tous les dispositifs n exc de pas cinq The standard connecting arrangement code telephone jack type for equipment with direct connections to the telephone network is CA11
56. the rear door 102 Chapter 2 Solve problems ENWW 2 Remove any jammed sheets NOTE Ifthe sheet tears remove all fragments before resuming printing CAUTION Wait until the fuser area has cooled before clearing the jam 3 Close the rear door ENWW Clearjams 103 Solve paper handling problems The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray try these solutions 1 Remove the stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack of paper to the tray 2 Use only paper that meets HP specifications for this product 3 Use paper that is not wrinkled folded or damaged If necessary use paper from a different package 4 Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray 5 Make sure the paper guides in the tray are adjusted correctly for the size of paper Align the guides with the paper size markings in the bottom of the tray The product does not pick up paper If the product does not pick up paper from the tray try these solutions 1 Open the product and remove any jammed sheets of paper 2 Load the tray with the correct size of paper for your job 3 Make sure the paper guides in the tray are adjusted correctly for the size of paper Align the guides with
57. time that must elapse before the product Auto Power Down feature activates ENWW Menu item Sub menu item Sub menu item Description Wake Events USB Job Enables or disables certain product events like when a LAN Job control panel button is pressed that will cause the product to wi nm revert from Auto Power Down wireless models mode to Ready status only Button Press USB Drive Insert Print Density A range of 1 to 5 Select the print density level The default setting is 3 Supply Settings Black Cartridge Very Low Setting Stop Set how the product behaves when the black toner cartridge Prompr reaches the very low threshold Continue e Stop The product stops printing until you replace the toner cartridge e Prompt The product stops printing and prompts you to replace the toner cartridge You can acknowledge the prompt and continue printing e Continue The product alerts you that the toner cartridge is very low but it continues printing Low Threshold A percentage range Set the percentage of estimated of 1 to 100 life remaining at which the product alerts you that the toner cartridge is low Administration Product Security Enable product security If turned on the product prompts you to set a password After it is set the password will be needed to change product settings USB Flash Drive On Enable or disable the walkup USB port Off Display Contrast Medium Select t
58. timing for this product specified in seconds Figure 2 3 Timing diagram LW piouejos yp sseg Jayeay Jasn4 seq Buidoje eg LW 5 Jose JO OW JjeuueoS 033 juud 9L6Sd 10sues jndjno 1esn4 21654 105495 401 A8IS 181 INI A8IS jeubis A NO ENWW Chapter 2 Solve problems 60 General circuit diagrams lo 1 of 2 main uni Fuser assembly
59. turned on and has power e network might be hidden However you can still connect to a hidden network You need to know the network name and the network security settings The wireless network is not functioning 1 Verify that the network is communicating Find the product IP address on the configuration page and then open a Web browser and enter the IP address to see if the HP Embedded Web Server will open 2 Test network communication by pinging the network a Open a command line prompt on your computer For Windows click Start click Run and then type cmd b Type ping followed by the service set identifier SSID for your network c the window displays round trip times the network is working 3 Make sure that the router or product connects to the same network that your computer connects to Open the Reports menu and select the Configuration Report item to print the report b Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for your computer c Ifthe SSIDs are not the same the devices are not connecting to the same network Reconfigure the wireless setup for your product 120 Chapter 2 Solve problems ENWW Service mode functions Service menu Use the control panel Service menu to troubleshoot product problems Service menu settings The Service menu is used to adjust print settings restore factory default settings and clean the print
60. type for Tray 1 from the list of Paper Size available sizes and types ENWW Tools for troubleshooting 69 70 Menu item Sub menu item Tray 2 Sub menu item Paper Type Paper Size Description Select the default size and type for Tray 2 from the list of available sizes and types Paper Out Action Energy Settings Sleep Delay Wait Cancel Override Off 1 Minute 15 Minutes 30 Minutes 1 Hour 2 Hours Select how the product should react when a print job requires a size or type that is not available or when a specified tray is empty Select the Wait forever option to make the product wait until you load the correct paper and press the OK button This is the default setting Select the Override option to print on a different size or type after a specified delay Select the Cancel option to automatically cancel the print job after a specified delay If you select either the Override or Cancel options the control panel prompts you to specify the number of seconds to delay Use the arrow buttons to increase up to 3600 seconds or decrease the time Sets how long the product remains idle before it enters sleep mode The product automatically exits sleep mode when you send a print job or press a control panel button Auto Power Down Chapter 2 Solve problems Power Down Delay Never 30 Minutes Hour 2 Hours 4 Hours 8 Hours 24 Hours Sets the period of
61. 20 6 000000000000000000000200 2 171 Laser statement for Finland retain xl pma iet ena decal libus du 171 GS statement Germany 172 Substances Table China 122 Restriction on Hazardous Substances statement Turkey 172 Restriction on Hazardous Substances statement Ukraine 172 Additional statements for telecom fax 173 EU Statement for Telecom 173 New Zealand Telecom Statements 1 10200022000000000000 0 173 Additional FCC statement for telecom products US 173 ENWW Telephone Consumer Protection Act 174 Industry Canada CS 03 requirements e nhe er 174 Vietnam Telecom wired wireless marking for ICTQC Type approved products 175 Additional statements for wireless products sss 176 FCC compliance statement United States essen 176 Australia statemMent i 176 Brazil ANATEL statement rid tdv n e nau 176 Canadian statements eic Men vec raten 176 European Union regulatory notice 176 Notice for use in France
62. 479 2010 EN 62479 2010 GB4943 2001 EMC CISPR22 2005 A1 EN55022 2006 Class EN 61000 3 2 2006 A2 EN 61000 3 3 2008 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 2008 GB17625 1 2003 TELECOM ES 203 021 FCC Title 47 CFR Part 68 ENERGY USE Regulation EC No 1275 2008 ENERGY STAR Qualified Imaging Equipment Typical Electricity Consumption TEC Test Procedure Supplementary Information The product herewith complies with the requirements of the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC the R amp TTE Directive 1999 5 EC Annex the EuP Directive 2005 32 EC and carries the CE Marking C accordingly 166 Appendix Regulatory information ENWW This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes these products are assigned a Regulatory model number This number should not be confused with the product name or the product number s 3 Telecom approvals and standards appropriate for the target countries regions have been applied to this product in addition to those listed above 4 This prod
63. A Vietnam Telecom wired wireless marking for ICTQC Type approved products Y ICT HP B00502010 ENWW Additional statements for telecom fax products 175 Additional statements for wireless products FCC compliance statement United States Exposure to radio frequency radiation CAUTION The radiated output power of this device is far below the FCC radio frequency exposure limits Nevertheless the device shall be used in such a manner that the potential for human contact during normal operation is minimized In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 in during normal operation This device complies with Part 15 of FCC Rules Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device CAUTION Based on Section 15 21 of the FCC rules changes of modifications to the operation of this product without the express approval by Hewlett Packard Company may invalidate its authorized use Australia statement This device incorporates a radio transmitting wireless device For protection against radio transmission exposure it is recommended that this device be operated no less than 20 cm from the head neck or body Brazil ANATE
64. Allows you to change the print quality defaults for the product including calibration settings Paper Types Allows you to configure print modes that correspond to the paper types that the product accepts System Setup Allows you to change the system defaults for the product Service Allows you to start the cleaning procedure on the product Product Security Allows you to set or change the product password Save and Restore Save the current settings for the product to a file on the computer Use this file to load the same settings onto another product or to restore these settings to this product at a later time NOTE The System tab can be password protected If this product is on a network always consult with the administrator before changing settings on this tab 64 Chapter 2 Solve problems ENWW Tab or section Description Print tab Printing Change the default product print settings such as number of copies and paper orientation These are the same options that are available on the control Provides the ability to change panel default print settings from your computer e 5 View and change the PCL5c settings e PostScript Turn off or on the Print PS Errors feature Networking tab Network administrators can use this tab to control network related settings for the product when it is connected to an IP based network It also allows the network administrator to Provides the ability to change set up wi
65. Ap LASERJET PRO 400 MFP Troubleshooting Manual 7 HP LaserJet Pro 400 MFP M425 Series Troubleshooting Manual Copyright and License Trademark Credits 2012 Copyright Hewlett Packard Microsoft Windows Windows XP Development Company L P and Windows Vista are U S registered trademarks of Microsoft Corporation Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CF286 91012 Edition 1 4 2012 Conventions used in this guide XX TIP Tips provide helpful hints or shortcuts ps p p NOTE Notes provide important information to explain a concept or to complete a task CAUTION Cautions indicate procedures that you should follow to avoid losing data or damaging the product Z WARNING Warnings alert you to specific procedures that you should follow to avoid personal injury catastrophic loss of data or extensive damage to the product ENWW iv Conventions used in this guide ENWW Table of contents 1
66. CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT ALLOWED BY LOCAL LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU Appendix Service and support ENWW HP policy on non HP supplies Hewlett Packard Company cannot recommend the use of non HP toner cartridges either new or remanufactured NOTE For HP printer products the use of a non HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if product failure or damage is attributable to the use of a non HP toner cartridge or refilled toner cartridge HP will charge its standard time and materials charges to service the product for the particular failure or damage ENWW HP policy non HP supplies 147 HP anticounterfeit Web site Go to www hp com go anticounterfeit when you install an HP toner cartridge and the control panel message says the cartridge is non HP HP will help determine if the cartridge is genuine and take steps to resolve the problem Your toner
67. Cancel gt lt button to remove the 2ndary Service menu from the menu list 54 Chapter 2 Solve problems ENWW Tools for troubleshooting Component diagnostics LED diagnostics Network LEDs The onboard network solution has two network port LEDs When the product is connected to a properly working network through a network cable the yellow LED indicates network activity and the green LED indicates the link status A blinking yellow LED indicates network traffic If the green LED is off a link has failed For link failures check all of the network cable connections In addition you can try to manually configure the network card link speed setting by using the product control panel Change the Link Speed setting 1 From the Home screen on the product control panel touch the Setup 5 button 2 Scroll to and then touch the Network Setup menu 3 Scroll to and then touch Link Speed item 4 Touch the appropriate link speed Control panel LEDs The state of the Ready light and Attention light on the product signal the product status The following table outlines the possible control panel light states Product state Ready light state Attention light state Initializing Blinking Blinking Ready On Off Receiving data processing job or Blinking Off cancelling job Error message Off Blinking Fatal error 49 or 79 error On On The product will power off and then power on after one of these errors occurs
68. ENWW Tools for troubleshooting 55 Engine diagnostics Engine test If the duplex unit is disabled the engine test produces a single sided sheet with horizontal lines when you perform the engine test If the duplex unit is activated the default state the engine test produces a double sided sheet with horizontal lines when you perform the engine test To perform the test with the product in the Ready state open and shut the cartridge door three times If the engine is functioning properly the product will initialize and then print the test page 56 Chapter 2 Solve problems ENWW Diagrams Plug jack locations Da Table 2 1 Plug jack locations Description 1 Hi Speed USB 2 0 port 2 Network port 3 Fax ports ENWW Tools for troubleshooting 57 Locations of major components Figure 2 1 Major components 1 of 2 Table 2 2 Major components 1 of 2 Item Description 1 Registration assembly 2 Fuser assembly 3 Feed drive assembly simplex models Duplex drive assembly duplex models 4 Laser scanner assembly 5 Duplex feed assembly 58 Chapter 2 Solve problems ENWW Figure 2 2 Major components 2 of 2 Table 2 3 Major components 2 of 2 Description 1 2 Transfer roller 3 Main motor 4 Sensor assembly ENWW Tools for troubleshooting 59 General timing chart The following charts lists the approximate
69. Engine controller PCA e 5 a 15 24 J215 a gt x B MPsoL nme 5 t S WAS Ei leno 5 12 1 9 8 E E P gt ee 10 GND wmLeveik afa 9 3 3U x 7 GND T E 2 J101 2 5 A 2 INL101 be Fafa FU v ve 4 WAKEENG s AC N be 2 WAKEVC a 1 2 J802 ALL 28 J201 REO 892 59 Stao 2 00906 lt lt 250240 35869 J302 SAE 69 12 4 5 J581 2 7 211 SU SU 18184161617 113 4181416 6 7 PME 41103 2131211 1105 2 2 41104 f 2 213121 2 24102 n m s N EE 988 ges JA art IT 29 5 lt 8 9 m J1205 a ii Connector PCA ze LL TAG Figure 2 4 Circuit d 61 Tools for troubleshooting ENWW Figure 2 5 Circuit diagram main unit 2 of 2
70. Fax Test option from the Service menu on the control panel Touch the Setup 5 button b Open the Service menu Open the Fax Service menu d Select the Run Fax Test item If the error persists contact HP See www hp com support im425series or the support flyer that came in the product box Document feeder paper jam Verify that the paper meets product size requirements The product does not support pages longer than 381 mm 15 in for faxing Copy or print the original to letter A4 or legal size paper and then resend the fax The Fax storage is full message displays Turn the product off then on Print stored faxes that have not been printed Touch the Fax button and then open the Fax Menu menu Open the Receive Options menu Select the Print Private Faxes item d Provide the password when the product prompts you Delete stored faxes from memory d Touch the Setup X button b Open the Service menu Open the Fax Service menu d Select the Clear Saved Faxes item Divide the large fax job into smaller sections and then fax them individually Scanner error ENWW Verify that the paper meets product size requirements The product does not support pages longer than 381 mm 15 in for faxing Copy or print the original onto letter A4 or legal size paper and then resend the fax Solve fax problems 135 The control panel displays a Ready message with no attempt to send the fax e
71. GB4943 2001 EMC CISPR22 2005 A1 EN55022 2006 Class EN 61000 3 2 2006 A2 EN 61000 3 3 2008 EN 55024 1998 A1 A2 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 2008 GB17625 1 2003 TELECOM ES 203 021 FCC Title 47 CFR Part 68 Radio IEC 62311 2007 EN62311 2008 EN 301 489 1 V1 8 1 EN 301 489 17 V2 1 1 EN 300 328 V1 7 1 FCC Title 47 CFR Part 15 Subpart C Section 15 247 IC RSS 210 ENERGY USE Regulation EC No 1275 2008 ENERGY STAR Qualified Imaging Equipment Typical Electricity Consumption TEC Test Procedure 168 Appendix Regulatory information ENWW Supplementary Information The product herewith complies with the requirements of the R amp TTE Directive 1999 5 EC Annex Il and Annex IV EMC Directive 2004 108 EC the Low Voltage Directive 2006 95 EC and the EuP Directive 2005 32 EC and carries the CE Marking accordingly This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 For regulatory purposes this product is assigned a Regulatory model number This number should not be confused with the product name or the product number s 3 Telecom app
72. HU 61 ENWW xvii Figure 2 5 Circuit diagram main unit 2 of 2 pap 62 Figure 2 6 diagram optional Tray qu ipe Eee LU e pe Eel 63 xviii ENWW 1 Theory of operation e Basic operation e Engine control system e laser scanner system e mageformation system e Pickup and feed system e Paper feeder optional Tray 3 e Scanner system e Fax functions and operation e USB flash drive ENWW 2 Basic operation Major product systems The product includes the following systems Engine control system Laser scanner system Image formation system Pickup and feed system Accessory Figure 1 1 Product systems Chapter 1 LASER SCANNER SYSTEM IMAGE FORMATION SYSTEM ENGINE CONTROL SYSTEM PICKUP FEED AND DELIVERY SYSTEM ACCESSORY Theory of operation ENWW Product components Figure 1 2 Product components 10 13 Qo P H 11 9 14 16 17 190318 Table 1 1 Product components Item Description Description Fuser delivery roller 12 Multipurpose tray Tray 1 separation pad 2 Face down delivery roller 13 Registration roller 3 Pressure roller 14 Feed roller 4 Fuser film assembly 15 Tray 2 cassette pickup roller ENWW Basic operation 3 4 Table 1 1 Product components continued
73. INTR Initial rotation From the time the print command is received until the fuser temperature reaches its target temperature Prepares the high voltage biases laser scanner and fuser for printing PRINT From the end of INTR period until the fuser paper sensor detects the trailing edge of paper Forms the images on the photosensitive drum and transfers the toner image to the print media From the end of the PRINT period until the delivery motor stops rotating LSTR Last rotation The product enters the INTR period as soon as the formatter sends another print command Moves the printed sheet out of the product and stops the output from the laser scanner and high voltage biases Basic operation 3 6 Engine control system The engine control system coordinates all product functions and drives the other three systems The engine control system contains the DC controller high voltage power supply PCA and low voltage power supply Figure 1 4 Engine control system components LASER SCANNER SYSTEM Engine controller DC controller JIMAGE FORMATION SYSTEM power supply PICKUP FEED AND DELIVERY SYSTEM High voltage power supply ACCESSORY I Formatter
74. L statement Este equipamento opera em car ter secund rio isto n o tem direito prote o contra interfer ncia prejudicial mesmo de esta es do mesmo tipo e n o pode causar interfer ncia a sistemas operando em car ter prim rio Canadian statements For Indoor Use This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications The internal wireless radio complies with RSS 210 of Industry Canada Pour l usage d int rieur Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe B prescribes dans le r glement sur le brovillage radio lectrique dict par le Minist re des Communications du Canada Le composant RF interne est conforme la norme CNR 210 d Industrie Canada European Union regulatory notice The telecommunications functionality of this product may be used in the following EU and EFTA countries regions 176 Appendix C Regulatory information ENWW Austria Belgium Bulgaria Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom Notice for use in France For 2
75. NWW The Communication error message displays 133 No dial tone INTENTI NUN RET CNN ION OM m E 133 The Fax is busy message displays 134 The No fax answer message displays 134 Document feeder paper jam va te re 135 The Fax storage is full message displays 135 n 135 control panel displays a Ready message with no attempt to send the 136 The control panel displays the message Storing page 1 and does not progress beyond that 136 Faxes can be received but not Sent eee 136 Unable to use fax functions from the control 137 Unable to use speed dials hd mp terim 137 137 Receive recorded error message from the phone company when trying to 138 Unable to send a fax when a phone is connected to the product 138 Solve fax performance problems t rte 139 Faxes are sending tony eh FH pb pe In d Knorr ade 139 Fax iS DOG oe pc 140 Solve DSL rob A 140 Cannot send or receive a fax on a PBX line
76. PS918 Outputbin full sensor Output bin media full signal Document Loaded Sensor Paper present signal Top of Form Sensor Top of page signal ENWW Pickup and feed system 29 Jam detection The product uses the following sensors to detect the presence of paper and to check whether the paper is being fed correctly or has jammed Figure 1 24 Jam detection sensors LL JT Simplex media path gt Duplex media path Number Description Top of page sensor PS913 Paper width sensor 30 Chapter 1 Theory of operation ENWW ENWW Number Description PS914 Left paper width sensor PS915 Right paper width sensor PS916 Fuser output sensor Document loaded sensor Top of Form Sensorr The product detects the following jams Pickup delay jam Pickup stationary jam Delivery delay jam Delivery stationary jam Fuser wrapping jam Door open jam Residual paper jam Duplex reverse jam 1 Duplex reverse jam 2 Document feeder mispick Document feeder long document jam Document feeder stall jam Pickup and feed system 31 Paper feeder optional Tray 3 The paper feeder is optionally installed at bottom of the product It picks up and feeds the paper to the product The product DC controller controls the paper feeder operational sequence Figure 1 25
77. YOU MAY RETURN THE ENTIRE UNUSED PRODUCT 1 THIRD PARTY SOFTWARE The Software may include in addition to HP proprietary software HP Software software under licenses from third parties Third Party Software and Third Party License Any Third Party Software is licensed to you subject to the terms and conditions of the corresponding Third Party License Generally the Third Party License is in a file such as license txt or a readme file You should contact HP support if you cannot find a Third Party License If the Third Party Licenses include licenses that provide for the availability of source code such as the GNU General Public License and the corresponding source code is not included with the Software then check the product support pages of HP s website hp com to learn how to obtain such source code 2 LICENSE RIGHTS You will have the following rights provided you comply with all terms and conditions of this EULA a Use HP grants you a license to Use one copy of the HP Software Use means installing copying storing loading executing displaying or otherwise using the HP Software You may not modify the HP Software or disable any licensing or control feature of the HP Software If this Software is provided by HP for Use with an imaging or printing product for example if the Software is a printer driver firmware or add on the HP Software may only be used with such product HP Product Additional restricti
78. a rati ecol Boa Contre eia 115 Solve connectivity problems scatet a tht tede 116 Solve directconnect problems Wo Doppia ds 116 Solve network problems Gee ta oir bri es E it Eo La erbe vu rev oe 116 Poor physical connection ts tote buta ats bet studuit eaten 116 The computer is using the incorrect IP address for the product 116 The computer is unable to communicate with the product 117 The product is using incorrect link and duplex settings for the network 117 New software programs might be causing compatibility problems 117 The computer or workstation might be set up incorrectly 117 The product is disabled or other network settings are incorrect 117 Salve wireless network problems 118 Wireless connectivity checklist 118 The control panel displays the message The wireless feature on this product has been turned Olt as edes ca tp i RUE 119 The product does not print after the wireless configuration completes 119 The product does not print and the computer has a third party firewall installed innen 119 The wireless connection does not work after moving the wireless router or arena aby 119 Cannot connect mo
79. ack and white response The calibration process occurs under the left side of flatbed image scanner where there is a special white calibration label Calibration is the most important step in creating a high quality image Calibration problems can include color inaccuracies brightness inaccuracies and vertical streaks through the image The calibration process identifies any bad pixels and enables the image formatter to recreate the lost information from adjacent pixels Extreme cases of this problem can appear as large vertical streaks or image smears The user has no control over the calibration process itself or this pixel replacement process Copy or scan sequence of events 38 To cr eate an accurate rendition of a document the scanner must be calibrated for the requested operation If the user selects a scan at 600 ppi color the flatbed image scanner calibrates for that speci next fic operational mode Subsequently the flatbed image scanner automatically re calibrates for the requested operation Calibration does not occur for every new copy request Normal sequence of operation for a flatbed copy or scan job includes the following 1 2 3 4 Chapter 1 LEDs illuminate Carriage motion begins moving the CIS scanner toward the right Image capture continues for the entire page or length requested in a scan operation Carriage returns to the home position on the left Theory of operation ENWW Fax function
80. after performing an NVRAM initialization An NVRAM initialization erases all data stored in the unprotected NVRAM sections Performing an initialization resets the following settings and information e menu settings are reset to factory default values e All localization settings including language and country region are reset After performing an NVRAM initialization reconfigure any computers that print to this product so that the computers can recognize the product 1 Turn the product off 2 Touchscreen control panel models Press and hold the lower right quadrant of the touchscreen Keep the quadrant depressed as you turn the product on 3 When the Permanent Storage Init message appears on the display release the buttons 4 When the product has finished the NVRAM initialization it returns to the Ready state Super NVRAM initialization A super NVRAM initialization restores the product to the generic product mode in which it arrived from the factory This means that you will have to reset the language and country region settings when the product starts after the initialization A super NVRAM initialization erases all data stored in the protected and unprotected NVRAM sections 1 Turn the product off 2 Press and hold the lower left quadrant of the touchscreen Keep the quadrant depressed as you turn the product on 3 When the Permanent Storage Init message appears on the display release the b
81. age power supply Engine controller Low voltage power supply Noise Fusing O filter control circuit 1 1 1 1 1 1 1 FU101 High voltage power supply 1 Fuse 2 FU102 24P1 Noise filter 24U 24 24V generation en circuit PSAVE p W301 1 Power switch SW1001 1 Protection circuit circuit DC controller eee ee ee Protective function 16 The low voltage power supply has a protective function against overcurrent and overvoltage conditions to prevent failures in the power supply circuit If an overcurrent or overvoltage event occurs the system automatically cuts off the output voltage If the DC power is not being supplied from the low voltage power supply the protective function might have activated In this case turn off the power switch and then unplug the power cord Do not plug in the power cord or turn the power switch on again until the root cause is found Chapter 1 Theory of operation ENWW Safety In addition two fuses in the low voltage power supply protect against an overcurrent event If an overcurrent event occurs in the AC line the fuse blows and cuts off the power distribution For safety purposes the product has a function to interrupt the 24V power supply to the fuser and t
82. ailure detection MI Main motor Rollers in the product an Yes rollers in the paper feeder ENWW Engine control system 9 Fan control The product has one fan for preventing the product from overheating Figure 1 7 Fan control Qs P Table 1 5 Fan control components Symbol Name Cooling area Type Speed 1 Fan Inside the product Intake Full 10 Chapter 1 Theory of operation ENWW High voltage power supply ENWW The DC controller controls the high voltage power supply to generate high voltage biases The high voltage power supply generates the high voltage biases that are applied to the primary charging roller developing roller transfer roller and fuser film Figure 1 8 High voltage power supply Engine controller DC controller High voltage power supply Fuser Fuser film X Pressure roller FB 77 i charging PR 77 4 bias circuit Primary charging roller 7 222 gt Developing roller lt 1 2 1 2 E d 7 j 5 Developing DV bias circuit Photosensitive drum S Transfer roller bias circuit zl Engine control system 11 Fuser control circuit The fuser control circuit controls the fuser temperature The product uses an on demand fusing method Figure 1 9 Fuser co
83. ains at the target temperature ENWW Engine control system 13 Fuser protection function When the protective function detects an abnormal temperature rise in the fuser it interrupts the power supply to the fuser heater The following components prevent an abnormal temperature rise of the fuser heater e DC controller The DC controller monitors the detected temperature of the thermistor The DC controller makes the fuser heater control signal inactive and releases the relay to interrupt power supply to the fuser heater when it detects that the thermistor temperature is 240 C 464 F or higher e Fuser heater safety circuit The fuser heater safety circuit monitors the detected temperature of the thermistor The fuser heater safety circuit releases the relay control circuit to interrupt power supply to the fuser heater when it detects that the thermistor temperature is 265 C 509 F or higher Thermoswitch The contact of the thermoswitch is broken to interrupt power supply to the fuser heater when it detects that the temperature fuse is 230 C 446 F or higher Fuser failure detection The DC controller determines a fuser failure makes the fuser heater control signal inactive releases the relay to interrupt power supply to the fuser heater and notifies the formatter of a failure state when it encounters the following conditions e Start up failure o detected temperature of the thermistor is kept at a specified temp
84. art Fax button Check that the telephone cord is securely connected by unplugging and replugging the cord Make sure that you are using the telephone cord that came with the product Make sure that the phone is working by disconnecting the product plugging in a telephone to the phone line and making a voice call Connect the product to a different phone line Set the fax resolution to Standard instead of the default of Fine If the error persists contact HP See www hp com support jm425series or the support flyer that came in the product box Fax storage is full Canceling the fax receive Description During the fax transmission the product ran out of memory Only the pages that fit into memory will be printed Recommended action Print all of the faxes and then have the sender resend the fax Have the sender divide the fax job into multiple jobs before resending Cancel all fax jobs or clear the faxes from memory Fax storage is full Canceling the fax receive ENWW Description The amount of available memory for storing faxes is insufficient to store an incoming fax Recommended action If you are using the Private Receive feature print all received faxes to regain some memory If you still need more memory clear faxes from memory Open the Service menu In the Fax Service menu select the Clear Saved Faxes option Tools for troubleshooting 83 Fax storage is full Canceling the fax send Description Durin
85. ations 39 page storage 43 44 PSTN operations 39 pulse dialing 43 receiving 39 ring detect 43 safety isolation 41 safety protection circuitry 41 solve performance problems 139 subsystem 41 unable to receive 126 unable to send 132 voice over IP VoIP services 40 fax card CODEC 41 DSP 41 fax subsystem 41 hook switch control 43 pulse dialing 43 regional versions 41 ring detect 43 fax security security features computer 39 security features network 39 fax subsystem fax card 41 operations 41 fax troubleshooting checklist 124 Finnish laser safety statement 171 firmware version 122 flash memory fax 44 1 diagram 10 fonts Courier settings 72 lists printing 68 fraud Web site 148 fuser electrical components 12 failure detection 14 heater safety circuit 14 protection function 14 temperature control 12 13 fuser control circuts 12 fuser heater H1 12 fusing stage 25 G glass cleaning 110 graph paper printing 68 gray background troubleshooting 106 H H1 fuser heater 12 high temperature 15 high voltage power supply diagram 11 hook state fax 42 hook switch control 43 HP Customer Care 154 HP Device Toolbox using 64 HP fraud Web site 148 HP Jetdirect print server NVRAM initialization 123 HVPS high voltage power supply diagram 11 image formation cleaning stage 26 developing stage 23 development stage 23 fusing stage 25 latent image stage 22 paper transfer stage 24 process 2 se
86. ault Paper Size menu e Select the correct setting Set the paper type and size for the tray used for faxes Turn on the Fit to Page setting to print longer length faxes on letter or A4 size paper Open the Setup Menu menu b Open the Fax Setup menu Open the Advanced Setup menu 9 Fit to Page menu e Select the On setting NOTE If the Fit to Page setting is off and the Default Paper Size setting is set to letter a legal size original prints on two pages Solve problems sending faxes An error message displays on the control panel The control panel displays a Ready message with no attempt to send the fax The control panel displays the message Storing page 1 and does not progress beyond that message Faxes can be received but not sent Unable to use fax functions from the control panel Unable to use speed dials Unable to use group dials Receive a recorded error message from the phone company when trying to send a fax Unable to send a fax when a phone is connected to the product 132 Chapter 2 Solve problems ENWW An error message displays on the control panel The Communication error message displays Allow the product to retry sending the fax Re sending temporarily reduces the fax speed Unplug the product telephone cord from the wall connect a telephone and try making a call Connect the product phone cord into a jack for another phone line If the product i
87. can have an adverse affect on some product components for example the toner cartridge imaging drum Is the product exposed to direct sunlight Paper Does the customer use only supported paper Is the paper in good condition no curls folds or distortion Is the paper stored correctly and within environmental limits Input tray ls the amount of paper in the tray within specifications ls the paper correctly placed in the tray Are the paper guides aligned with the stack Supplies ls the toner cartridge installed correctly and firmly seated Has the sealing tape been removed from the toner cartridge Is the toner cartridge within its estimated life Check the supplies status page Transfer roller and fuser Are the transfer roller and fuser installed correctly Covers Condensation Miscellaneous Are the front and rear doors firmly closed Does condensation occur following a temperature change particularly in winter following cold storage If so wipe affected parts dry or leave the product on for 90 to 120 minutes Was a toner cartridge opened soon after being moved from a cold to a warm room If so allow the toner cartridge to sit at room temperature for 1 to 2 hours Check for and remove any non HP components for example a toner cartridge from the product Remove the product from the network and make sure that the failure is with the product before beginning troubleshooting
88. ct or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries regio
89. cube d eut 87 No fax answer Canceled send 87 No fax answer Redial pending 87 No fax detected tis better runt ete 88 Print failure press OK If error repeats turn off then on 88 Rear door ODEN tute dt 88 Remove shipping material from toner cartridge 89 Replace black cartridges etat be D 89 Unexpected size in tray X Load size Press OK 89 Unsupported black cartridge Press OK to continue 89 Used black cartridge is installed Press OK to continue 90 Event log MESSAGES cuve et e oec Pete E bid Pla a TUR RIA Eee toD i p 9 Print the event 91 Show an ous aur MIO eee 91 Event log messages Peas 91 aet 94 oos Ceuta rte at PDC bM UD tere meer Te 94 viii ENWW ENWW Clear jams from the document feeder 95 jam in EA 96 jamin s os cotes eet te 98 Clear a in optional Tray leger ec diet I bur 100 Clear jams from the output bin
90. d 6 6 Duplex roller e Duplex feed roller uplex re pickup S C JO Cassette pickup roller Cassette separation pad Simplex media path auuuuuuuaa e Duplex media path The pickup and feed system includes the following electrical components ENWW Pickup and feed system 27 28 Figure 1 23 Pickup and feed system electrical components mt Nd Ww PS914 5915 PS912 A 1 N NM ice Table 1 7 Pickup and feed system electrical components Number Description Signal MI Main motor Main motor control signal SLI Cassette pickup solenoid Cassette pickup solenoid control signal SL2 Multipurpose tray pickup solenoid MP tray pickup solenoid control signal SL3 Duplex reverse solenoid Duplex reverse solenoid control signal PS912 Top of page sensor Top signal PS913 Paper width sensor Media width signal PS914 Cassette paper out sensor Cassette media out signal Chapter 1 Theory of operation ENWW Table 1 7 Pickup and feed system electrical components continued Number Description Signal 5914 Left paper width sensor Media width signal PS915 Multipurpose tray media out sensor MP tray media out signal PS915 Right paper width sensor Media width signal PS916 Fuser output sensor Fuser output signal
91. d b Check the cable connection Direct the product to the correct port or reinstall the software selecting the connection type that you are using Solve problems checklist 49 Menu map Use the following procedure to print a control panel menu layout map 1 From the Home screen touch the Setup 5 button 2 Touch the Reports button 3 Touch the Menu Structure button 50 Chapter 2 Solve problems ENWW Troubleshooting process When the product malfunctions or encounters an unexpected situation the product control panel alerts you to the situation This chapter contains information to help diagnose and solve problems e Usethe pre troubleshooting checklist to evaluate the source of the problem and to reduce the number of steps that are required to fix the problem e the troubleshooting flowchart to pinpoint the root cause of hardware malfunctions The flowchart guides you to the section of this chapter that contains steps for correcting the malfunction Before beginning any troubleshooting procedure check the following issues e supply items within their rated life e the configuration page reveal any configuration errors NOTE The customer is responsible for checking supplies and for using supplies that are in good condition Pre troubleshooting checklist The following table includes basic questions to ask the customer to quickly help define the problem s General topic Questions
92. dge is installed Press OK to continue Description You are using a toner cartridge that reached the default low threshold while it was installed in a product Recommended action Prining can continue but consider having a replacement toner cartridge on hand 90 Chapter 2 Solve problems ENWW Event log messages Print the event log 1 M Make sure product is ready state From the Home screen on the product control panel touch the Setup button Touch the left arrow button and then quickly touch the Cancel X button The product returns to the Ready state touch the Setup amp button to reopen the menus Touch the 2ndary Service menu Touch the Service Reports menu Touch the Error Report item Show an event log You can use HP Device Toolbox to view the event log from a computer NOTE This tool is available only if you performed a full installation when you installed the product m Click the Start button and then click the Programs item Click your HP product group and then click the HP Device Toolbox item Click the Home tab and then click the Event Log item The event log shows a list of all product events and errors Event log messages ENWW The following table contains any event log codes for this product that correspond to a control panel error message To resolve these events consult the control panel error message Table 2 5 Event log messa
93. dividual sending the message and the telephone number of the sending machine or such business or other entity or individual The telephone number provided cannot be a 900 number or any other number for which charges exceed local or long distance transmission charges Industry Canada CS 03 requirements Notice The Industry Canada label identifies certitied equipment This certification means the equipment meets certain telecommunications network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible for the equipment to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company 174 Appendix Regulatory information ENWW cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of
94. dy to print the documents Prints photo files directly from the product NOTE This menu item is available for LCD control panel models only Thumbnail Sheet s View and Print Photos Prints a page or pages of 30 thumbnail graphic images NOTE This menu item is available for LCD control panel models only Previews photos on the USB drive Use the arrow buttons to scroll through the photos Touch the preview image for each photo that you want to print You can adjust the settings and you can save the changes as the new default settings When you are ready to print the photos touch the Print button Scan to USB Drive Scans a document and stores it as a PDF document or JPEG image on the USB flash drive System Setup menu In the following table items that have asterisks indicate the factory default setting Menu item Sub menu item Sub menu item Description Language Select the language for the control panel display messages and the product reports Paper Setup Default Paper Size letter Sets the size for printing internal reports or any print job that does A4 not specify a size Legal NOTE The default setting is determined by the choice of location during the initial product setup Default Paper Type list of available Select the paper type for printing paper types internal reports or any print job appears that does not specify a type Tray 1 Paper Type Select the default size and
95. e fax Recommended action Close the cover and send the fax again Door open Description The product front door is open Recommended action Close the door Fax is busy Canceled send ENWW Description The fax line to which you were sending a fax was busy The product has canceled sending the fax Recommended action Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Check that the Redial if Busy option is enabled Open the Service menu and touch the Fax Service button Touch the Run Fax Test button This test verifies that the phone cord is connected to the correct port and that the phone line has a signal The product prints a report with the results If the error persists contact See www hp com support im425series or the support flyer that came in the product box Tools for troubleshooting 81 Fax is busy Redial pending Description The fax line to which you were sending a fax was busy The product automatically redials the busy number Recommended action Allow the product to retry sending the fax Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Open the Service menu and touch the Fax Service button Touch the Run Fax Test button This test verifies that the phone cord is connected to the correct port and that the phone line has a signal The product prints a repo
96. e media Description The tray is not configured for the paper type and size that the print job is requesting Recommended action Load the correct paper into Tray 1 Or press the button to use the paper currently in the tray Load Tray 1 lt PLAIN gt lt SIZE gt Cleaning mode OK to start Description The product is ready to process the cleaning operation Recommended action Load Tray 1 with plain paper in the size indicated and then press the OK button Load tray lt X gt Press OK for available media Description The tray is empty Recommended action Load paper into the tray to continue printing Press the OK button to select a different tray Load tray lt X gt lt TYPE gt lt SIZE gt ENWW Description A tray is configured for the paper type and size that the print job is requesting but that tray is empty Recommended action Load the correct paper into the tray or press the button to use paper a different tray Tools for troubleshooting 85 Manual Duplex Load Tray 1 Press OK Description The first side of a manual duplex job has printed and the page needs to be loaded to process the second side Recommended action Load the page in the indicated tray with the side to be printed face up and the top of the page away from you and then press the OK button Manual feed lt SIZE gt lt TYPE gt Press OK to use available media Description The product is set for manual feed mode Recommended
97. ecessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment please see the numbers in this manual for repair and or warranty information If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved The customer can do the following repairs Replace any original equipment that came with the device This includes the toner cartridge the supports for trays and bins the power cord and the telephone cord It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges Telephone Consumer Protection Act US The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business other entity or in
98. ected Use the HP Embedded Web Server HP Toolbox software or the control panel to set a password If you do not know the password for the product contact your system administrator Verify with the system administrator that the fax functionality has not been disabled Unable to use speed dials Make sure that the fax number is valid If an outside line requires a prefix turn on the Dia Prefix option or include the prefix in the speed dial number a Touch the Setup button b Open the Fax Setup menu Open the Basic Setup menu d Open the Dia Prefix menu e Select the On setting Unable to use group dials ENWW Make sure that the fax number is valid If an outside line requires a prefix turn on the Dia Prefix option or include the prefix in the speed dial number b d e Touch the Setup button Open the Fax Setup menu Open the Basic Setup menu Open the Dia Prefix menu Select the On setting Set up all entries in the group with speed dial entries a b Open an unused speed dial entry Enter the fax number for the speed dial Touch the button to save the speed dial Solve fax problems 137 Receive a recorded error message from the phone company when trying to send a fax e Make sure you dial the fax number correctly and make sure that the phone service is not blocked For example some phone services might prevent long distance calling outside
99. er switch to turn on the product Clean the document feeder pickup rollers and separation pad If the product document feeder experiences paper handling problems such as jams or multiple page feeds clean the document feeder rollers and separation pad 1 Open the document feeder cover ENWW Clean the product 111 2 Use a moist lint free cloth to wipe both pickup rollers and the separation pad to remove dirt 3 Close the document feeder cover Clean the touchscreen Clean the touchscreen whenever it is necessary to remove fingerprints or dust Wipe the touchscreen gently with a clean water dampened lint free cloth CAUTION Use water only Solvents or cleaners can damage the touch screen Do not pour or spray water directly onto the touchscreen 112 2 Solve problems ENWW Solve performance problems Factors affecting print performance Problem Pages print but are totally blank Cause The sealing tape might still be in the toner cartridges Solution Verify that the sealing tape has been completely removed from the toner cartridges The document might contain blank pages Check the document that you are printing to see if content appears on all of the pages The product might be malfunctioning To check the product print a Configuration page Pages print very slowly NOTE product print speed is effected by various factors for example media s
100. erature or higher for a specified period of heater start up during the wait period o detected temperature of the thermistor is kept at a specified temperature or lower for specified period under the heater temperature control during the initial rotation period o detected temperature of the thermistor is kept at a specified temperature or lower for specified period under the heater temperature control during the print period o the detected temperature of the thermistor does not reach its targeted temperature within a specified period under the heater temperature control during the initial rotation period e Abnormal low temperature o detected temperature of the thermistor is kept at a specified temperature or lower for specified period under the heater temperature control 14 Chapter 1 Theory of operation ENWW e Abnormal high temperature If the detected temperature of the main thermistor is kept at a specified temperature or higher for a specified period e Drive circuit failure o specified frequency of the frequency signal is not detected within a specified period after the product is turned on o out of specified frequency of the frequency signal is detected after the product is turned on ENWW Engine control system 15 Low voltage power supply The low voltage power supply converts AC power from the power receptacle into DC power to cover the DC loads Figure 1 11 Low volt
101. erial Safety Data Sheets MSDS for supplies containing chemical substances for example toner can be obtained by accessing the HP Web site at www hp com go msds or www hp com hpinfo community environment productinfo safety For more information To obtain information about these environmental topics e Product environmental profile sheet for this and many related HP products e HP s commitment to the environment 164 Appendix C Regulatory information ENWW e 5 environmental management system e end of life product return and recycling program e Material Safety Data Sheets Visit www hp com go environment or www hp com hpinfo globalcitizenship environment ENWW Environmental product stewardship program 165 Declaration of conformity Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 Manufacturer s Name Hewlett Packard Information Technology R amp D DoC SHNGC 1101 00 rel 1 0 Shanghai Co Ltd Manufacturer s Address Building 6 No 690 BiBo Road ZhangJiang Shanghai China declares that the product Product Name HP LaserJet Pro 400 MFP M425dn Regulatory Model Numbers SHNGC 1101 00 BOISB 1 102 00 US Fax Module LIU BOISB 1102 01 EURO Fax Module LIU Product Options All Print Cartridges CF280A conforms to the following Product Specifications SAFETY IEC 60950 1 2005 EN60950 1 2006 A11 1 IEC 60825 1 2007 EN 60825 1 2007 Class 1 Laser LED Product IEC 62
102. eshooting 113 V vertical lines troubleshooting 106 voice over IP VoIP services 40 Index 183 184 Index ENWW 2012 Hewlett Packard Development Company L P www hp com CF286 91012
103. f the LEDs is turned on one attime Press the OK button to continue to the next LED After the LED test is complete the character test begins by testing the pixels on each line Then each of the 255 characters is displayed in groups of 16 Press the OK button to continue to the next group of 16 characters You can cancel the test at any time by pressing the Cancel X Button Test Use this test to verify that the control panel buttons function correctly The display prompts you to press each button Calibrate Touch Screen Use this item to adjust the touchscreen control panel CP FW Version This item shows the current date codFe of the firmware 802 11n Wireless models only Enable or disable the wireless 802 1 1n functionality LED Test This item allows the testing of the different LED Displays NAND Reset This item allows the NAND be reset 122 Chapter 2 Solve problems ENWW Table 2 7 Secondary Service menu continued Menu item Sub menu item Description eDuplex Calibration This item allows two pieces of white paper to be loaded in the document feeder PPX Ring Use this item to toggle between On and Off Product resets NVRAM initialization CAUTION HP Jetdirect settings are also reset Be sure to print a configuration page before performing an NVRAM initialization Make note of the IP address that is listed on the Jetdirect configuration page You need to restore the IP address
104. fax card communicates with the ASIC in the formatter using the high speed serial interface Hook state Another magnetically coupled signal is the control signal that disconnects the downstream devices such as a telephone or answering machine A control signal originating on the DSP can change the relay state causing the auxiliary jack downstream jack to be disconnected from the telephone circuit The product takes control of calls that it recognizes as fax calls If the product does not directly pick up the call it monitors incoming calls for the fax tone or for the user to direct it to receive a fax This idle mode is also called eavesdropping This mode is active when the product is on hook but current exists in the downstream phone line because another device is off hook During eavesdropping the receive circuit is enabled but has a different gain from the current that is generated during normal fax transmissions The product does not take control of the line unless it detects a fax tone or the user causes it to connect manually This feature allows the user to make voice calls from a phone that is connected to the product without being cut off if a fax is not being received 42 Chapter 1 Theory of operation ENWW Downstream device detection The line voltage monitoring module of the silicon DAA can detect the line state as well as the downstream device It tells DSP via DIB that an active device telephone modem or answering machine
105. ft and right to confirm operation It reports a scanner error 12 if no motion is detected in the motor encoder system e Wall find The scan carriage moves slowly to the left while watching an encoder on the carriage motor to determine when the carriage has found the side wall or stop This enables the product to identify the document origin position of the original If the document origin cannot be located a default position is used instead e LED check The product moves the carriage to the white calibration label under the left side of the flatbed image scanner and it verifies that the minimum and maximum response is acceptable It reports a scanner error 14 if the response is unacceptable e Home find The scan carriage uses the optical scanner to find physical reference features that relate to the document origin at the left side of the image glass This process ensures accurate location of the first document pixels so that the user documents will have an accurate placement of Scanner system 37 the image on scans and copies It reports a scanner error 6 message if the reference features are not found Calibration This test also known as scanner color calibration enables the product to identify the black and white on every pixel in the CCD Calibration occurs in two major processes a broad analog adjustment of all pixels to bring them into the target output range and a pixel by pixel adjustment digital to fine tune the actual bl
106. g the fax job the memory filled All pages of the fax have to be in memory for a fax job to work correctly Only the pages that fit into memory were sent Recommended action Cancel the current job Turn the product off and then turn it on again Try sending the job again If the error reoccurs cancel the job and turn the product off and then on a second time The product might not have enough memory for some jobs Genuine HP supply installed Description A genuine HP toner cartridge was installed Recommended action No action necessary Incompatible black Description You have installed a toner cartridge that is intended for use in a different HP product model The product might not function correctly with this toner cartridge installed Recommended action Install the correct toner cartridge for this product Install black cartridge Description The toner cartridge is either not installed or not correctly installed in the product Recommended action Install the toner cartridge Invalid driver Press OK 84 Description You are using an incorrect print driver Recommended action Select the correct print driver Chapter 2 Solve problems ENWW Jam in Tray 1 Clear jam and then press OK Description The product has detected a jam Recommended action Clear the jam from the tray and then press OK If the message persists contact HP support Load Tray 1 lt TYPE gt lt SIZE gt Press OK to use availabl
107. gain and the line current flow ceases removing the CO connection from both the sender and the receiver On most phone systems the TIP and RING wires appear on pins and 4 of the RJ 1 1 modular jack the one on the fax card These two wires do not have to be polarized because all the equipment works with either TIP or RING on pin 3 and the other wire on pin 4 This means that cables of either polarity can interconnect and will still work These basic functions of PSTN operation are assumed in the design of the fax subsystem The product generates and detects the signaling tones currents and data signals that are required to transmit and receive faxes on the PSTN Receive faxes when you hear fax tones In general incoming faxes to the product are automatically received However if other devices are connected to the same phone line the product might not be set to answer automatically ENWW Fax functions and operation 39 If the product is connected to a phone line that receives both fax and phone calls and you hear fax tones when you answer the extension phone receive the fax in one of two ways e Ifyou are near the product touch the Start Fax button on the control panel e Press 1 2 3 in sequence on the extension phone keypad listen for fax transmission sounds and then hang up E NOTE In order for the 1 2 3 sequence to work the Extension Phone setting must be set to On in the Fax Setup menu Distinctive ring function
108. ges Event code Description 13 0000 Paper jam 20 0000 Memory out 21 0000 Page misfeed or mispick 41 2000 Beam detect malfunction 41 3000 Unexpected size 50 0000 Fuser error 50 1000 Low fuser temperature error 50 3000 High fuser temperature error 50 4000 Fuser drive circuit error Tools for troubleshooting 91 Table 2 5 Event log messages continued Event code 51 0000 52 0000 Description Beam detect or laser error Engine laser scanner error 55 3000 Engine formatter communication error 55 4000 57 0000 Engine communication timeout error Fan motor error 57 0600 Fan motor error Some product events do not produce a message that displays on the control panel Instead they are only recorded in the event log Table 2 6 Event log only messages Event code Description Solution 50 2000 Slow fuser error 50 7000 Fuser open error 51 2000 54 0100 54 0600 Low subthermistor fuser error High subthermistor fuser error Black scanner laser error inline devices only Environmental sensor error Verify that the DC controller connectors are firmly connected If the error persists replace the temperature humidity sensor If the error persists replace the DC controller Density sensor error 54 1100 Black density out of range 54 1200 Black density measurement abnormality Verify that the cables between the DC
109. ges after a busy signal communication error no answer or power failure Other fax devices store fax pages in either normal RAM or short term RAM Normal RAM immediately loses its data when power is lost while short term RAM loses its data about 60 minutes after power failure Flash memory maintains its data for years without any applied power Advantages of flash memory storage 44 Fax pages that are stored in flash memory are persistent They are not lost as a result of a power failure no matter how long the power is off Users can reprint faxes in case the print cartridge runs out of toner or the product experiences other errors while printing faxes The product also has scan ahead functionality that makes use of flash memory Scan ahead automatically scans pages into flash memory before a fax job is sent This allows the sender to pick up the original document immediately after it is scanned eliminating the need to wait until the fax is transmission is complete Because fax pages are stored in flash memory rather than RAM more RAM is available to handle larger and more complicated copy and print jobs Chapter 1 Theory of operation ENWW USB flash drive The product features printing from a USB flash drive The product prints the following file types from the USB flash drive e PDF e RGB JPEG When a USB flash drive is inserted into the front of the product the control panel will display the USB Flash Drive menu The files on
110. ges and recycling used HP toner cartridges Network Summary Prints a list of all product network settings Usage Page Prints a page that lists PCL pages PCL 6 pages PS pages pages that were jammed or mispicked in the product and reports the page count PCL Font List Prints a list of all the PCL fonts that are installed PS Font List PCL6 Font List Prints a list of all the PostScript PS fonts that are installed Prints a list of all the PCL6 fonts that are installed Service Page Provides information on supported paper types copy settings and other miscellaneous settings that are not on the configuration page Quick Forms menu Menu item Sub menu item Description Notebook Paper Narrow Rule Prints pages that have preprinted lines Wide Rule Child Rule Graph Paper 1 8 inch Prints pages that have preprinted graph lines 5 mm Checklist 1 Column Prints pages that have preprinted lines with check boxes 2 Column Music Paper Portrait Prints pages that have preprinted lines for writing music Landscape 68 Chapter 2 Solve problems USB Flash Drive menu Print Documents Easy Photo Print Prints documents stored on the USB drive Use the arrow buttons to scroll through the documents Touch the names of documents that you want to print Touch the summary screen to change settings such as the number of copies the paper size or the paper type Touch the Print button when you are rea
111. he high voltage power supply The door switch is turned off and 24V power stops if the cartridge door is opened SW301 is turned off The product has the power switch on the DC line so if the AC power flows even the power switch is turned off Be sure to unplug the power cord before disassembling the product Low voltage power supply unit failure detection ENWW The DC controller determines a low voltage power supply failure stops 24V output and notifies the formatter when it detects that the 24V output is higher than the specified voltage Engine control system 17 Laser scanner system 18 The laser scanner system forms a latent image on the photosensitive drum according to the video signals sent from the formatter The main components of the laser scanner are the laser assembly and the scanner motor assembly which are controlled by the signals sent from the DC controller Figure 1 12 Laser scanner system Engine controller Chapter 1 SCANNER MOTOR SPEED CONTROL signal Theory of operation Scanner motor assembly tg 1 Formatter SM 1 5 5 5 7 D Lu 2 JE z 2 gt Z O Q O a lt Laser assembly Scanner mirror BD sensor Photosensitive drum a SRE PR GO el 4 ENWW Laser fa
112. he fax If you do not know the password contact the product administrator NOTE Memory errors might occur if the faxes are not printed The product will not answer if the memory is full Sender receives a busy signal A handset is connected to the product e sure the phone is hung up e Change the Answer Mode option to match the product setup Touch the Setup 5 button b Open the Fax Setup menu Open the Basic Setup menu d Open the Answer Mode menu e Select the setting that matches the product setup Set the Answer option to the Fax Tel setting to automatically receive faxes The setting automatically detects whether the incoming transmission 15 a fax or a voice call and routes the call to the appropriate device A phone line splitter is being used e Ifyou are using a phone line splitter remove the splitter and set up the phone as a downstream phone e sure the phone is hung up e sure the phone is not being used for a voice call when faxing No dial tone If using a phone line splitter remove the phone line splitter and set up the phone as a downstream phone ENWW Solve fax problems 131 Fax cuts off or prints on two pages Set the Default Paper Size setting Faxes print on a single size of paper based on the Default Paper Size settings Open the Setup Menu menu Open the System Setup menu Open the Paper Setup menu d Open the Def
113. he level of contrast for the display Darker Darkest Lightest Lighter ENWW Tools for troubleshooting 71 Menu item Sub menu item Sub menu item Description Courier Font Regular Selects a version of the Courier font Dark Quiet Mode Enable or Disable the product Quiet Mode Service menu Use this menu to restore default settings clean the product and activate special modes that affect print output Items that have asterisks indicate the factory default setting Menu item Sub menu item Sub menu item Description Fax Service Clear Saved Faxes Touch the OK button to clear any fax messages stored in the product memory Run Fax Test The product prints a fax fest page Print T 30 Trace Now Use this menu either to manually print a T30 trace report or to set Never up automatic report printing If Error At End of Call Error Correction On Use this menu to enable or disable the error correction feature for the Off product fax accessory Fax Service Log The product prints a fax service report Cleaning Page Use this option to clean the product if you see toner specks or other marks on the printed output The cleaning process removes dust and excess toner from the paper path When you select this item the product prompts you to load plain paper in Tray 1 and then press the OK button to start the cleaning process Wait until the process is complete Discard the page that prints 72 Chapte
114. he toner cartridge is at the end of its useful life and the product is customer configured to stop printing when it reaches the very low state Recommended action To ensure optimal print quality HP recommends replacing the toner cartridge at this point You can continue printing until you notice a decrease in print quality Actual cartridge life may vary Once an HP toner cartridge has reached very low HP s Premium Protection Warranty on that toner cartridge has ended All print defects or cartridge failures incurred when an HP toner cartridge is used in Continue at Very Low mode will not be considered to be defects in materials or workmanship in the toner cartridge under the HP Print Cartridge Warranty Statement Unexpected size in tray lt X gt Load lt size gt Press OK Description The product has detected paper in the tray that does not match the configuration for the tray Recommended action Load the correct paper into the tray or configure the tray for the size that you have loaded Unsupported black cartridge Press OK to continue Description The product has detected an installed toner cartridge that was not made by HP Recommended action Press the OK button to continue printing If you believe you purchased an HP supply go to www hp com go anticounterteit Service or repairs that are required as a result of using unsupported supplies are not covered under HP warranty ENWW Tools for troubleshooting 89 Used black cartri
115. ia The toner can be easily smudged until the heat and pressure of the fusing process fix the image to the sheet Step 6 Fusing The product uses an on demand fusing method to fuse the toner image onto the media The toner image is permanently affixed to the print media by the heat and pressure The fusing bias is applied to the pressure roller to improve image quality Figure 1 20 Fusing Fuser heater Fuser film Pressure roller Fusing bias Image formation system 25 Drum cleaning stage Not all of the toner is removed from the photosensitive drum during the transfer stage During the cleaning stage the residual or waste toner is cleared from the drum surface to prepare the surface for the next latent image formation Step 7 Drum cleaning The cleaning blade scrapes the residual toner off the surface of the photosensitive drum and deposits it in the toner collection box The drum is now clear and ready for the next image formation process Figure 1 21 Drum cleaning Cleaning blade Photosensitive 26 Chapter 1 Theory of operation ENWW Pickup and feed system The system picks up and feeds the print media It consists of several types of feed rollers The duplex feed assembly reverses and re sends the paper to print on second side of paper Figure 1 22 Pickup and feed system paper path Fuser film Photosensitive drum MP tray separation pa
116. ictions You may not rent lease or lend the HP Software or Use the HP Software for commercial timesharing or bureau use You may not sublicense assign or otherwise transfer the HP Software except as expressly provided in this EULA PROPRIETARY RIGHTS All intellectual property rights in the Software and User Documentation are owned by HP or its suppliers and are protected by law including applicable copyright trade secret patent and trademark laws You will not remove any product identification copyright notice or proprietary restriction from the Software LIMITATION ON REVERSE ENGINEERING You may not reverse engineer decompile or disassemble the HP Software except and only to the extent that the right to do so is allowed under applicable law CONSENT TO USE OF DATA HP and its affiliates may collect and use technical information you provide in relation to i your Use of the Software or the HP Product or ii the provision of support services related to the Software or the HP Product All such information will be subject to HP s privacy policy HP will not use such information in a form that personally identifies you except to the extent necessary to enhance your Use or provide support services LIMITATION OF LIABILITY Notwithstanding any damages that you might incur the entire liability of HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the greater of the amount actually paid by you fo
117. idered to be defects in materials or workmanship in the toner cartridge under the HP Print Cartridge Warranty Statement Cleaning Description The product periodically performs a cleaning procedure to maintain the best print quality Recommended action Wait for the cleaning process to finish Communication error Description A fax communication error occurred between the product and the sender or receiver Recommended action Allow the product to retry sending the fax Unplug the product telephone cord from the wall plug a telephone and try making a call Connect the product phone cord into a jack for another phone line Try a different phone cord Set the Fax Speed option to the Slow V 29 setting or disable the Fast V 34 setting Turn off the Error Correction feature to prevent automatic error correction Ey NOTE Turning off the Error Correction feature can reduce image quality Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number 80 Chapter 2 Solve problems ENWW If the error persists contact HP See www hp com support jm425series or the support flyer that came in the product box Device error press OK Description An internal error occurred Recommended action Press the OK button to resume the job Document feeder door is open Canceled fax Description The cover at the top of the document feeder is open and the product cannot send th
118. if you performed a full installation when you installed the product The HP Embedded Web Server however is still available by opening a Web browser and entering the product IP address in the browser address box 1 Click the Start button and then click the Programs item 2 Click your HP product group and then click the HP Device Toolbox item Tab or section Description Home tab e Provides product status and configuration information e Device Status Shows the product status and shows the approximate percent life remaining of HP supplies Supplies Status Shows the approximate percent life remaining of HP supplies Actual supply life remaining can vary Consider having a replacement supply available to install when print quality is no longer acceptable The supply does not need to be replaced unless the print quality is no longer acceptable Device Configuration Shows the information found on the product configuration page Network Summary Shows the information found on the product network configuration page Reports Allows you to print the configuration and supplies status pages that the product generates Event Log Shows a list of all product events and errors System tab e Provides the ability to configure the product from your computer Device Information Provides basic product and company information Paper Setup Allows you to change the paper handling defaults for the product Print Quality
119. ilure detection The optical unit failure detection sensor manages the laser scanner unit failure detection functions The DC controller identifies the laser scanner unit failure and notifies the formatter if the laser scanner unit encounters the following conditions e Scanner motor failure e failure ENWW Laser scanner system 19 Image formation system The image formation system forms a toner image on the paper The image formation system includes the following components e Toner cartridge e Transfer roller e Fuser e Laser scanner 20 Chapter 1 Theory of operation ENWW The DC controller controls the laser scanner and high voltage power supply to form the toner image on the photosensitive drum The image is transferred to the paper and fused Figure 1 13 Image formation system Laser scanner Laser beam Fuser film Cartridge Engine controller High voltage power supply DC controller Image formation process Laser printing requires the interaction of several different technologies including electronics optics and electrographics to provide a printed page Each process functions independently and must be coordinated with the other processes Image formation consists of the following processes Llatentimage formation e Development ENWW Image formation system 21 e Transfer e Fuser e Drum cleaning These processes are divided into seven steps which are shown below a
120. in preparation of its connection to the PSTN Please follow the instructions provided in the user manual If you experience network compatibility issues please contact your equipment supplier or Hewlett Packard help desk in the country region of operation Connecting to a PSTN termination point may be the subject of additional requirements set out by the local PSTN operator New Zealand Telecom Statements The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services This equipment may not provide for the effective hand over of a call to another device connected to the same line This equipment shall not be set up to make automatic calls to the Telecom 111 Emergency Service This product has not been tested to ensure compatibility with the FaxAbility distinctive ring service for New Zealand Additional FCC statement for telecom products US This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA On the back of this equipment is a label tha
121. ing 50 menus control panel map printing 67 Network Setup 75 Reports 67 Service 72 System Setup 69 mercury free product 163 messages control panel 77 motor control 9 motors DC controller 7 main in diagram 9 pickup and feed components 0 music paper printing 68 N Network Setup menu 75 networks configuration page 67 security features 39 settings 75 settings report 68 non HP supplies 147 notebook paper printing 68 notes iii NVRAM initialization 123 of hook 43 on hook 43 online support 154 operations engine control system 6 fax 39 fax card in subsystem 41 fax subsystem 41 fax PSTN 39 image formation system 20 jam detection 30 35 laser scanner system 18 pickup and feed system 27 product systems 6 PSTN 39 scanner system 37 sequence of 5 output quality archive setting 72 overcurrent protection 16 packaging product 155 page count 68 pages blank 113 not printing 113 printing slowly 113 skewed 108 paper curl settings 72 curled troubleshooting 108 default settings 69 feed stage 24 jam detection operations 30 35 separation stage 24 wrinkled 108 paper feeder components 33 operation 34 paper jam sensors 30 35 paper jams See jams Index 181 paper path Tray 2 27 Tray 3 32 paper pickup problems solving 104 PCL font list 68 photointerrupters DC controllers 7 photosensitive drum image formation operations 22 physical specifications 158 pickup and feed system electrical compo
122. it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 79 Service error Description An incompatible DIMM is installed Recommended action 1 Turn the product power off 2 Install a DIMM that the product supports 3 Turn the product on If the message persists contact HP support For a list of supported DIMMs see the user guide Black cartridge low ENWW Description The toner cartridge is nearing the end of its useful life Tools for troubleshooting 79 Recommended action Printing can continue but consider having a replacement toner cartridge on hand Black cartridge very low Description The toner cartridge is at the end of its useful life A customer configurable option on this product is Prompt to Remind Me in 100 pages 200 pages 300 pages 400 pages or never This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality Recommended action To ensure optimal print quality HP recommends replacing the toner cartridge at this point You can continue printing until you notice a decrease in print quality Actual cartridge life may vary Once an HP toner cartridge has reached very low HP s Premium Protection Warranty on that toner cartridge has ended All print defects or cartridge failures incurred when an HP toner cartridge is used in continue at very low mode will not be cons
123. ivity Log report from the control panel to determine if the error occurs with a specific fax number b c d Touch the Fax button and then touch the Fax Menu button Open the Fax Reports menu Open the Fax Activity Log menu Select the Print Log Now option If the error persists contact HP See www hp com support jm425series or the support flyer that came in the product box The Fax storage is full message displays Turn the product off then on Print all of the faxes and then have the sender resend the fax Ask the sender to divide a large fax job into smaller sections and then fax them individually Make sure that the resolution of the sending fax machine is not set to the Photo setting or the Superfine setting b c d e Touch the Setup amp button Open the Fox Setup menu Open the Advanced Setup menu Open the Fax Resolution menu Select the correct setting Cancel all fax jobs or clear the faxes from memory The Fax is busy message displays The product cannot receive a fax while attempting to send one Cancel the fax send and try sending at a later time Allow the product to try sending the fax again 130 Chapter 2 Solve problems ENWW A fax is received but does not print The Private Receive feature is on When the Private Receive feature is activated received faxes are stored in memory A password is required to print the stored faxes e Enter the password to print t
124. ize or page complexity Pages did not print Heavier media types can slow the print job Complex pages can print slowly Print on a different type of media Proper fusing might require a slower print speed to ensure the best print quality Paper type not set correctly The product might not be pulling media correctly Select the type to match the paper Ensure paper is loaded in the tray correctly If the problem persists you might need to replace the pickup rollers and the separation pad The media is jamming in the product Clear the jam The USB cable might be defective or incorrectly connected Other devices are running on your computer e Disconnect the USB cable at both ends and reconnect it e Try printing a job that has printed in the past e Try using a different USB cable The product might not share a USB port If you have an external hard drive or network switchbox that is connected to the same port as the product the other device might be interfering To connect and use the product you must disconnect the other device or you must use two USB ports on the computer ENWW Solve performance problems 113 Print speeds Print speed is the number of pages that print in one minute Print speed depends on different engine process speeds or operational pauses between printed pages during normal product operation Factors that determine the print speed of the product include
125. ks make sure the security information is correct If the security information is incorrect run the wireless setup again If the wireless network is working correctly try accessing other computers on the wireless network If the network has Internet access try connecting to the Internet over a wireless connection The encryption method AES or TKIP is the same for the product as it is for the wireless access point on networks using WPA security The product is within the range of the wireless network For most networks the product must be within 30 m 100 ft of the wireless access point wireless router Obstacles do not block the wireless signal Remove any large metal objects between the access point and the product Make sure poles walls or support columns containing metal or concrete do not separate the product and wireless access point The product is located away from electronic devices that might interfere with the wireless signal Many devices can interfere with the wireless signal including motors cordless phones security system cameras other wireless networks and some Bluetooth devices The printer driver is installed on the computer You have selected the correct printer port The computer and product connect to the same wireless network 118 Chapter 2 Solve problems ENWW The control panel displays the message The wireless feature on this product has been turned off A Press the wireless button on the product to
126. kup and feed system operations 27 default settings restoring 72 NVRAM initialization 123 defaults restoring 121 demo page 67 developing stage 23 device downstream detection fax 43 diagrams components 3 DC controller 7 Index 179 engine control systems 6 fan FM1 10 high voltage power supply 11 low voltage power supply 16 main motor 9 major systems 2 dialing pulse 43 display contrast setting 71 disposal end oflife 163 distinctive ring 40 document conventions iii document feeder jams 95 dots troubleshooting 105 downstream device detection fax 43 drive circuit failure 15 drivers usage page 68 drum image formation operations 22 E electrical components DC controller 7 paper feeder 33 34 pickup and feed 0 electrical safety 17 electrical specifications 158 electronic hardware recycling 164 end of life disposal 163 engine control DC controller 7 high voltage power supply 11 environmental stewardship program 161 error messages error report 91 eventlog 91 error messages control panel 77 error messages fax 126 132 F factory defaults restoring 72 NVRAM initialization 123 faded print 105 failure at start up 14 180 Index fan control 10 fans DC controller 7 diagram 10 fax billing metering tone filters 43 card 41 data path 42 distinctive ring 40 downstream current detection 43 flash memory storage 44 functions 39 hook state 42 hook switch control 43 line current control 43 oper
127. lighter image first The order of images printed might affect printing A power surge might have affected the product Change the order in which the images are printed For example have the lighter image at the top of the page and the darker image farther down the page If the defect occurs later in a print job turn the product off for 10 minutes and then turn on the product to restart the print job Solve image quality problems Use non glossy media to help reduce the severity of the defect 109 Clean the product Clean the pickup and separation rollers 1 Turn off the product unplug the power cable from the product and then remove the rollers 2 Dab a lint free cloth in isopropyl alcohol and then scrub the roller N WARNING Alcohol is flammable Keep the alcohol and cloth away from an open flame Before you close the product and connect the power cable allow the alcohol to dry completely NOTE In certain areas of California USA air pollution control regulations restrict the use of liquid isopropyl alcohol IPA as a cleaning agent In those areas of California please disregard the previous recommendations and use a dry lint free cloth moistened with water to clean the pickup roller 3 Use a dry lint free cloth to wipe the rollers and remove loose dirt Clean the paper path During the printing process paper toner and dust particles can accumulate inside the product Over time
128. line requires a prefix turn on the Dial Prefix option or include the prefix in the speed dial number Touch the Setup amp button b Open the Fax Setup menu Open the Basic Setup menu d Open Dia Prefix menu e Select the On setting NOTE To send a fax without a prefix when the Dia Prefix option is turned on send the fax manually Send a fax to an international number If a prefix is required manually dial the telephone number with the prefix b Enter the country region code before dialing the phone number c Wait for pauses as you hear the tones on the phone d Send the fax manually from the control panel Unable to send a fax when a phone is connected to the product e sure that the telephone is hung up e sure that the telephone is not being used for a voice call when faxing e Unplug the phone from the line and then try sending the fax 138 Chapter 2 Solve problems ENWW Solve fax performance problems e Faxes are sending slowly Fax quality is poor Faxes are sending slowly The product is experiencing poor phone line quality e sending the fax when the line conditions have improved e Check with the phone service provider that the line supports fax off the Error Correction setting Open the Setup Menu menu b Open the Service menu Open the Fax Service menu d Open the Error Correction menu e Select the Off setting
129. ling at end of life The batteries contained in or supplied by Hewlett Packard for this product include the following HP LaserJet Pro 400 MFP M425 Series Carbon Monofluoride Lithium 0 84 Location On formatter board User removable No Environmental product stewardship program 163 Be Sth e For recycling information you go to www hp com recycle or contact your local authorities or the Electronics Industries Alliance www eiae org Disposal of waste equipment by users This symbol means do not dispose of your product with your other household waste Instead you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment For more information please contact your household waste disposal service or go to www hp com recycle Electronic hardware recycling HP encourages customers to recycle used electronic hardware For more information about recycling programs go to www hp com recycle Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hp com go reach Material Safety Data Sheet MSDS Mat
130. ls the basic fax functions of tone generation and detection along with channel control for fax transmissions The CODEC and its associated circuitry act as the third generation silicon data access arrangement DAA to comply with worldwide regulatory requirements The only difference between the two versions is that each version is compliant with the 2 4 wire phone jack system from the respective country region Safety isolation The most important function of the fax card is the safety isolation between the high voltage transient prone environment of the telephone network TNV telephone network voltage and the low voltage analog and digital circuitry of the formatter SELV secondary extra low voltage This safety isolation provides both customer safety and product reliability in the telecom environment Any signals that cross the isolation barrier do so magnetically The breakdown voltage rating of barrier critical components is greater than 5 kV Safety protection circuitry ENWW In addition to the safety barrier the fax card protects against overvoltage and overcurrent events Fax functions and operation 41 Telephone overvoltage events can be either differential mode or common mode The event can be transient in nature a lightning induced surge or ESD or continuous a power line crossed with a phone line The fax card protection circuitry provides margin against combinations of overvoltage and overcurrent events Common
131. ly into the wall socket Turn the product power on If the message persists contact HP support 50 x Fuser Error Description The product has experienced an error with the fuser Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize Turn off the product wait at least 25 minutes and then turn on the product If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 51 XX Error Description The product has experienced an internal hardware error ENWW Tools for troubleshooting 77 Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product on If the message persists contact HP support 54 XX Error Description The product has experienced an error with one of the internal sensors Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 55 X Error Description The product has experienced a
132. mode protection is provided by the selection of high voltage barrier critical components transformer and relay The safety barrier of the fax card printed circuit board traces and the clearance between the fax card and surrounding components also contribute to common mode protection A voltage suppressor crowbartype SIDACTOR provides differential protection This product becomes low impedance at approximately 300 V differential and crowbars to a low voltage A series thermal switch works in conjunction with the crowbar for continuous telephone line events such as crossed power lines All communications cross the isolation barrier magnetically The breakdown voltage rating of barrier critical components is greater than 5 kV Data path TIP and RING are the two wire paths for all signals from the telephone network All signaling and data information comes across them including fax tones and fax dota The telephone network uses DC current to determine the hook state of the telephone so line current must be present during a call The silicon DAA provides a DC holding circuit to keep the line current constant during a fax call The silicon DAA converts the analog signal to a digital signal for DSP processing and also converts the digital signal to an analog signal for transmitting data through a telephone line The magnetically coupled signals that cross the isolation barrier go either through a transformer or a relay The DSP in the
133. n internal error Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 57 Fan Error Turn off then on Description The product has experienced a problem with its internal fan Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on 78 Chapter 2 Solve problems ENWW If the message persists contact HP support 59 X Error Description The product has experienced a problem with one of the motors Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove it Plug the product directly into the wall socket Turn the product power on If the message persists contact HP support 79 Error Turn off then on Description The product has experienced an internal firmware error Recommended action Turn the product power off wait at least 30 seconds and then turn the product power on and wait for it to initialize If you are using a surge protector remove
134. ncrease the amount of background shading The toner cartridge might be defective Check the product environment Replace the toner cartridge The product is set to override the Replace black cartridge message and to continue printing Replace the toner cartridge Smooth media shows more background than plain media Try using rougher media Toner smears appear on the media AaBbCc AaBbCc AaBbCc The media might not meet HP specifications Use only media that meets HP specifications See the user guide If toner smears appear on the leading edge of the paper the media guides are dirty or debris has accumulated in the print path Clean the media guides Clean the paper path See Clean the paper path on page 110 The toner smears easily when touched Aapbcc A AaBbCc AaBbCc The product is not set to print on the type of media on which you want to print In the printer driver select the Paper tab and set Type is to match the type of media on which you are printing Print speed might be slower if you are using heavy paper The media might not meet HP specifications The paper path might need cleaning Use only media that meets HP specifications See the user guide Clean the paper path See Clean the paper path on page 110 106 Chapter 2 Solve problems ENWW Problem Marks repeatedly appear at even inte
135. nd described in the following sections Figure 1 14 Image formation process Paper path Pr Latent image formation 4 Direction of the drum rotation 5 2 Laser beam exposure 1 Primary charging 00000 E re Fusing Transfer Delivery Latent image formation stage During the steps that comprise this stage a latent image is formed by applying a negative charge to the photosensitive drum You cannot see this image on the drum Step 1 Primary charging 22 To prepare for latent image formation the surface of the photosensitive drum is charged with a uniform negative charge The primary charging roller receives the primary charging bias and then the roller charges the drum directly Figure 1 15 Primary charging process Primary charging roller Primary charging bias Photosensitive drum Chapter 1 Theory of operation ENWW Step 2 Laser beam exposure The laser beam scans the photosensitive drum to neutralize the negative charge on portions of the drum surface An electrostatic latent image forms where the negative charge was neutralized Figure 1 16 Laser beam exposure Laser beam Unexposed area Exposed area Developing stage The developing roller contacts the photosensitive drum and deposits toner on the electrostatic latent image which becomes visible Step 3 Development Toner acquires a negative charge as
136. nents 0 pickup and feed system operations 27 power consumption 158 fax line current control 43 high voltage supply 11 low voltage supply 16 protective function 16 safety 17 power on scanner sequence 37 troubleshooting 54 powersave 12 pretroubleshooting checklist 51 primary charging stage 22 print cartridge image formation system 20 PRINT operation period 5 print quality archive setting 72 printing configuration page 65 troubleshooting 113 problem solving control panel messages 77 no response 114 slow response 115 product components 3 fax functions 39 major systems 2 operation sequence 4 7 PS font list 68 PSTN operations 39 pulse dialing 43 182 Index Q quality archive setting 72 troubleshooting repetitive image defects 65 R receiving faxes 39 distinctive ring 40 recycling 162 electronic hardware 164 HP printing supplies returns and environmental program 162 regional versions fax card 41 repacking product 155 repetitive defects troubleshooting 65 109 reports error 91 122 service 122 Reports menu 67 resets initialization 123 restoring defaults 121 factory defaults 121 restoring default settings 72 NVRAM initialization 123 ring detect fax card 43 RING operations 39 rollers image formation operations 22 5 17 protection circuitry fax 41 isolation fax 41 safety statements 170 171 scanner glass cleaning 110 scatter troubleshooting 108 secondary service menu 121
137. ng 65 between defects that recur on a page Use the following table or the repetitive defect ruler to determine which roller is causing the defect To resolve the problem try cleaning the roller first If the roller remains dirty after cleaning or if it is damaged replace the part that is indicated in Table 2 4 Repetitive defects on page 66 CAUTION Do not use solvents or oils to clean rollers Instead rub the roller with lint free paper If dirt is difficult to remove rub the roller with lint free paper that has been dampened with water NOTE The following table replaces the graphical repetitive defect ruler You can make your own ruler by using these measurements For the most accurate results use a metric ruler Table 2 4 Repetitive defects Component Distance between defects Primary charging roller 38 mm 1 5 in Transfer roller 39 mm 1 54 in Developer roller 42 mm 1 65 in Registration roller 43 mm 1 69 in Fuser film 57 mm 2 24 in Pressure roller 63 mm 2 48 in Photosensitive drum 75 mm 2 95 in 66 Chapter 2 Solve problems ENWW Control panel menus HP Web Services menu Reports menu Quick Forms menu USB Flash Drive menu System Setup menu Service menu Network Setup menu HP Web Services menu Use the HP Web Services menu to set up the HP Web Services features Menu item Print Information Sheet Description Prints a report that instruc
138. nnne 53 Power iip tque e abe 54 Poweron checks ous pese tetete erts E oe iria i 54 Control panel estes 54 ENWW Tools DIES OOH 55 Component diagnoses 2 bm eee o 55 LED didi 55 Network eria butt to ues 255 Coniral panas LEDS nee uat aO ha 55 Eriginedraghoslics ig suite celis ig tio go 56 Testis te REV 56 Weed 57 FUG locations netto Hin qo IE 57 Locations of major components 58 ORA pO TR ee 60 General circuit diagrams 61 Use HP Device Toolbox Windows 2 200000007792 64 Internal print quality test a E po be eb ERN 65 Clean the paper uico eo sci Eee eite fH bo Codd rte tr eb NAE 65 Print the configuration page tie a stitit 65 Print quality troubleshooting tools sc o I DER BER ere 65 Repetitive image defect ruler 2 0 0 010011 65 Control paises ease 67
139. ns states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you 144 Appendix Service and support ENWW THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU ENWW Hewlett Packard limited warranty statement 145 HP s Premium Protection Warranty LaserJet toner cartridge limited warranty statement 146 This HP product is warranted to be free from defects in materials and workmanship This warranty does not apply to products that a have been refilled refurbished remanufactured or tampered with in any way b experience problems resulting from misuse improper storage or operation outside of the published environmental specifications for the printer product or c exhibit wear from ordinary use To obtain warranty service please return the product to place of purchase with a written description of the problem and print samples or contact HP customer support At HP s option HP will either replace products that prove to be defective or refund your purchase price TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR
140. nter driver The computer or workstation might be set up incorrectly 1 Check the network drivers printer drivers and the network redirection 2 Verify that the operating system is configured correctly The product is disabled or other network settings are incorrect 1 Review the configuration page to check the status of the network protocol Enable it if necessary 2 Reconfigure the network settings if necessary ENWW Solve connectivity problems 117 Solve wireless network problems Wireless connectivity checklist The control panel displays the message The wireless feature on this product has been turned off The product does not print after the wireless configuration completes The product does not print and the computer has a third party firewall installed The wireless connection does not work after moving the wireless router or product Cannot connect more computers to the wireless product The wireless product loses communication when connected to a VPN The network does not appear in the wireless networks list The wireless network is not functioning Wireless connectivity checklist The product and the wireless router are turned on and have power Also make sure the wireless radio in the product is turned on The service set identifier SSID is correct Print a configuration page to determine the SSID If you are not sure the SSID is correct run the wireless setup again With secured networ
141. ntrol circuit Fuser film Pressure roller FUSER TEMPERATURE signal Fuser heater safety circuit Fuser heater control circuit DC controller Fuser control circuit Table 1 6 Fuser control circuit components Symbol Name Description H1 Fuser heater Heats the fuser film Thermistor Detects fuser temperature contact type 1 Thermoswitch Prevents an abnormal temperature rise of the fuser heater contact type These temperature controls in the fuser are performed by the fuser heater control circuit and the fuser heater safety They are controlled by the DC controller 12 Chapter 1 Theory of operation ENWW Fuser temperature control The fuser temperature control maintains the fuser heater at its targeted temperature Figure 1 10 Fuser temperature control Engine controller Low voltage power supply DC controller Frequency FREQSNS detection circuit FSRD RLYD circuit Fuser heater FSRTH safety circuit Relay control 1 Fuser film assembly H1 Fuser heater TP1 Thermoswitch TH1 Thermistor Pressure roller The DC controller monitors the fuser temperature FSRTH signal and sends the fuser heater control FSRD signal according to the detected temperature The fuser heater control circuit controls the fuser heater depending on the signal so that the heater rem
142. o loose against the stack See the user guide The media might not meet HP specifications Use a different paper such as high quality paper that is intended for laser printers The printed page contains wrinkles or creases The media might be loaded incorrectly Verify that the media is loaded correctly and that the media guides are not too tight or too loose against the stack See the user guide Turn over the stack of paper in the input tray or try rotating the paper 180 in the input tray The media might not meet HP specifications Use a different paper such as high quality paper that is intended for laser printers Toner appears around the printed characters The media might be loaded incorrectly Turn over the stack of paper in the tray If large amounts of toner have scattered around the characters the paper might have high resistivity Use a different paper such as high quality paper that is intended for laser printers 108 Chapter 2 Solve problems ENWW ENWW Problem An image that appears at the top of the page in solid black repeats farther down the page in a gray field AaBbCc Cause Software settings might affect image printing Solution In your software program change the tone darkness of the field in which the repeated image appears In your software program rotate the whole page 180 to print the
143. om the wall connect a telephone and try making a voice call Make sure that the phone cord from the wall telephone jack is plugged into the line port Connect the product phone cord into a jack for another phone line Try a different phone cord If the error persists contact HP See www hp com support jm425series or the support flyer that came in the product box No fax detected Description The product answered the incoming call but did not detect that a fax machine was calling Recommended action Allow the product to retry receiving the fax Try a different phone cord Connect the product phone cord into a jack for another phone line If the error persists contact HP See www hp com support jm425series or the support flyer that came in the product box Print failure press OK If error repeats turn off then on Description The product cannot process the page Recommended action Press the OK button to continue printing the job but output might be affected If the error persists turn the power off and then on Resend the print job Rear door open Description The product rear door is open 88 Chapter 2 Solve problems ENWW Recommended action Close the door Remove shipping material from toner cartridge Description A toner cartridge shipping lock is installed Recommended action Pull the orange tab to remove the shipping lock from the cartridge Replace black cartridge Description T
144. ons If characters are incorrectly formed so that they produce a wavy effect the laser scanner might need service Solve image quality problems To determine if the fuser has a problem open HP Device Toolbox and print the print quality diagnostics page Clean the paper path See Clean the paper path on page 110 Use a different paper such as high quality paper that is intended for laser printers Verify that the problem also occurs on the configuration page 107 Problem The printed page is curled or wavy Cause The product is not set to print on the type of media on which you want to print The Service menu item Less Paper Curl is set to Off The media might not meet HP specifications Solution In the printer driver select the Paper tab and set Type is to match the type of paper on which you are printing Print speed might be slower if you are using heavy paper Use the control panel menus to change the setting See Service menu on page 121 Use a different paper such as high quality paper that is intended for laser printers Text or graphics are skewed on the printed page Aaah C AQBbC aBbc Both high temperature and humidity can cause paper curl The media might be loaded incorrectly Check the product environment Ensure that the paper or other print media is loaded correctly and that the media guides are not too tight or to
145. ons on Use may appear in the User Documentation You may not separate component parts of the HP Software for Use You do not have the right to distribute the HP Software b Copying Your right to copy means you may make archival or back up copies of the HP Software provided each copy contains all the original HP Software s proprietary notices and is used only for back up purposes 3 UPGRADES To Use HP Software provided by HP as an upgrade update or supplement collectively Upgrade you must first be licensed for the original HP Software identified by HP as eligible for the Upgrade To the extent the Upgrade supersedes the original HP Software you may no longer use such HP Software This EULA applies to each Upgrade unless HP provides other terms with the Upgrade In case of a conflict between this EULA and such other terms the other terms will prevail 150 Appendix Service and support ENWW ENWW 10 11 TRANSFER a Third Party Transfer The initial end user of the HP Software may make a one time transfer of the HP Software to another end user Any transfer will include all component parts media User Documentation this EULA and if applicable the Certificate of Authenticity The transfer may not be an indirect transfer such as a consignment Prior to the transfer the end user receiving the transferred Software will agree to this EULA Upon transfer of the HP Software your license is automatically terminated b Restr
146. open the Wireless menu and then turn the wireless radio on The product does not print after the wireless configuration completes 1 sure the product is turned on and in the ready state 2 sure you are connecting to the correct wireless network 3 sure that the wireless network is working correctly Open the Network Setup menu and then open the Wireless Menu item b Select the Run Network Test item to test the wireless network The product prints a report with the results 4 sure that your computer is working correctly If necessary restart your computer The product does not print and the computer has a third party firewall installed 1 Update the firewall with the most recent update available from the manufacturer 2 If programs request firewall access when you install the product or try to print make sure you allow the programs to run 3 Temporarily turn off the firewall and then install the wireless product on the computer Enable the firewall when you have completed the wireless installation The wireless connection does not work after moving the wireless router or product Make sure that the router or product connects to the same network that your computer connects to 1 Open the Reports menu and select the Configuration Report item to print the report 2 Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for y
147. operaci n de este equipo est sujeta a las siguientes dos condiciones 1 es posible que este equipo dispositivo no cause interferencia perjudicial y 2 este equipo o dispositivo debe aceptar cualquier interferencia incluyendo la que pueda causar su operaci n no deseada Korean statement So SSS ADEM 7540 RS ENWW Additional statements for wireless products 177 Taiwan statement E FE BAR JERR HI PSM aT SS SER sea PE Re ETUR SSE MRE Re RSS RRRA FERR GS TERRE ALTE ESS LARE gt BEF RRA SC TSE BIC gt Be ae ay dE 5 mii Vietnam Telecom wired wireless marking for ICTQC approved products 00502010 178 Appendix Regulatory information ENWW Index Symbols Numerics 2ndary service menu 121 A abnormal temperature 14 15 acoustic specifications 158 anticounterfeit supplies 148 archive setting 72 automatic crossover setting 75 B background gray 106 bands troubleshooting 106 batteries included 163 bias circuits 11 billing filters fax 43 tone 43 bins output jams clearing 101 blank pages
148. other phone line Check the phone line by using the Run Fax Test option from the Service menu on the control panel If the error persists contact HP See www hp com support jm425series or the support flyer that came in the product box No fax answer Canceled send Description Attempts to redial a fax number failed or the Redial if No Answer option was turned off Recommended action Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number Check that the redial option is enabled Unplug the telephone cord from both the product and the wall and replug the cord Unplug the product telephone cord from the wall connect a telephone and try making a voice call Make sure that the phone cord from the wall telephone jack is plugged into the line 49 port Connect the product phone cord into a jack for another phone line If the error persists contact HP See www hp com support jm425series or the support flyer that came in the product box No fax answer Redial pending Description The receiving fax line did not answer The product attempts to redial after a few minutes ENWW Tools for troubleshooting 87 Recommended action Allow the product to retry sending the fax Call the recipient to ensure that the fax machine is on and ready Check that you are dialing the correct fax number If the product continues to redial unplug the product telephone cord fr
149. our computer 3 5505 are not the same the devices are not connecting to the same network Reconfigure the wireless setup for your product Cannot connect more computers to the wireless product 1 Make sure that the other computers are within the wireless range and that no obstacles block the signal For most networks the wireless range is within 30 m 100 ft of the wireless access point 2 sure the product is turned on and in the ready state 3 Turn off any third party firewalls on your computer ENWW Solve connectivity problems 119 4 Make sure that the wireless network is working correctly On product control panel and then open the Wireless Menu item b Select the Run Network Test item to test the wireless network The product prints a report with the results 5 Make sure that your computer is working correctly If necessary restart your computer 6 Ifthe product is in Wireless Direct mode make sure that the computer connection is pointing to the correct IP address In Wireless Direct mode the product has two IP addresses one assigned by the router and the other set by the Wireless Direct function Use the printer address to connect other computers The wireless product loses communication when connected to a VPN e Typically you cannot connect to a VPN and other networks at the same time The network does not appear in the wireless networks list e sure the wireless router is
150. peration stage 24 systems 20 transfer stage 24 ENWW image quality archive setting 72 solving 105 troubleshooting defects 65 information pages configuration page 65 initial rotation period 5 initialization NVRAM 123 INTR initial rotation operation period 5 J jam detection detection operations 30 35 jams document feeder clearing 95 locating 94 output bin clearing 101 tracking number of 68 Japanese VCCI statement 170 Jetdirect print server NVRAM initialization 123 K Korean EMC statement 171 L language control panel 69 laser beam exposure stage 23 scanner system operations 18 laser safety statements 170 171 last rotation operation period 5 latent image formation stage 22 LEDs troubleshooting 55 license software 150 light print troubleshooting 105 lightness faded print troubleshooting 105 line current control fax 43 lines troubleshooting 106 printed pages 106 location setting 122 loose toner troubleshooting 106 low temperature 14 low voltage power supply 16 failure 17 ENWW LSTR last rotation operation period 5 LVPS low voltage power supply 16 M 1 diagram 9 main motor diagram 9 material restrictions 163 Material Safety Data Sheet MSDS 164 media curled troubleshooting 108 default settings 69 jam detection operations 30 35 wrinkled 108 memory flash fax 44 NVRAM initialization 123 memory chip toner cartridge description 149 menu Quick Forms 68 menu map print
151. program 161 Protecting the environment 161 161 Power CONSUMPTION 1m 161 Toner consumption 4 161 161 dor Rc 161 HP LaserJet print P 162 Return and recycling instructions ines RHET REFUS ED ERES QUON 162 United States and Puerto ael 162 Multiple returns more than one cartridge 162 162 Shipping 162 0 5 163 UU 163 Material restrictions sssrinin iei KE e EE E E 163 Disposal of waste equipment by users 164 Electronic hardware 164 Chemical substances S 164 Material Safety Data Sheet MSDS 164 EN E 164 166 Declaration of 168 Safety 170 MN iii EE Ea NEEE E E pesos beara 170 Canadian DOC regulations anneamtaienistduadarsneavacanarimneieateu een 170 VCCI statement 170 Power cord INStrUCHONS MCN 170 Power cord statement Japan Rag Fe UE pd ve p pe 170 EMC statement Korea 40
152. protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules 160 Appendix C Regulatory information ENWW Environmental product stewardship program Protecting the environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This product has been designed with several attributes to minimize impacts on our environment
153. r 2 Solve problems ENWW Menu item USB Speed Sub menu item High Full Sub menu item Description Sets the USB speed to High or Full For the product to actually operate at high speed it must have high speed enabled and be connected to an host controller that is also operating at high speed This menu also does not reflect the current operating speed of the product Less Paper Curl Archive Print On Off Off If printed pages are consistently curled use this option to set the product to a mode that reduces curl If you are printing pages that will be stored for a long time use this option to set the product to a mode that reduces toner smearing and dusting Firmware Date Displays the current firmware datecode Restore Defaults Sets all customized copy settings to the factory default values Signature Check Cancel if Invalid Prompt if Invalid Configures how the product proceeds when a firmware upgrade file does not have a valid signature HP Smart Install LaserJet Update On Off Check For Updates Now Manage Updates Allow Downgrade Enables or disables the HP Smart Install functionality Prompts the product to search for a newer firmware upgrade file and then upload it Yes Allows the firmware upgrade functionality to upload an older firmware version No Prevents the product from loading older firmware files Check
154. r following cold storage If so wipe affected parts dry or leave the product on for 10 to 20 minutes Was a toner cartridge opened soon after being moved from a cold to a warm room If so allow the toner cartridge to sit at room temperature for 1 to 2 hours Check for and remove any non HP components toner cartridges memory modules and EIO cards from the product If the hardware or software configuration has not changed or the problem is not associated with any specific software see the complete service manual for this product Remove the product from the network and ensure that the failure is associated with the product before beginning troubleshooting For any print quality issues calibrate the product Chapter 2 Solve problems ENWW Determine the problem source The following table includes basic questions to ask the customer to quickly help define the problem or problems General topic Environment Questions Is the product installed on a solid level surface 1 Is the power supply voltage within 10 volts of the specified power source Is the power supply plug inserted in the product and the outlet Is the operating environment within the specified parameters 15 the product exposed ammonia gas such as that produced by diazo copiers or office cleaning materials NOTE Diazo copiers produce ammonia gas as part of the coping processes Ammonia gas from cleaning supplies or a diazo copier
155. r the Product or U S 5 00 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING DAMAGES FOR LOST PROFITS LOST DATA BUSINESS INTERRUPTION PERSONAL INJURY OR LOSS OF PRIVACY RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE SOFTWARE EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE Some states or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you U S GOVERNMENT CUSTOMERS Software was developed entirely at private expense Software is commercial computer software within the meaning of the applicable acquisition regulations Accordingly pursuant to US FAR 48 CFR 12 212 and DFAR 48 CFR 227 7202 use duplication and disclosure of the Software by or for the U S Government or a U S Government subcontractor is subject solely to the terms and conditions set forth in this End User License Agreement except for provisions which are contrary to applicable mandatory federal laws COMPLIANCE WITH EXPORT LAWS You will comply with all laws rules and regulations i applicable to the export or import of the Software or ii restricting the Use of the Software including any restrictions on nuclear chemical or biological weapons p
156. re computers to the wireless product 119 The wireless product loses communication when connected to a VPN 120 The network does not appear in the wireless networks 120 The wireless network is not functioning 120 Service mode functions buo isto 121 Service C deo dS TRA Het EUM 121 Serice menu settings vases case 121 Restore the factory set defaults 1 121 Secondary seice idet A Et e d at 121 Open the secondary service 122 Secondary service menu 122 Producfiresels coo bebat dett Ue qui er 123 PIV RAIA vss ote reise ones bia e get 123 Super initialization 123 ik 124 Fax troubleshooting checklist sess deor ee dat 124 Solve problems receiving faxes ccccccceeesecceseseceecsneeeeeeeeeeeeseaeeeeeeeeesenteeeeenaeees 126 The fax does respond iad eaten Oven 126 The fax has a dedicated phone 126 An answering machine is connected to the product
157. reless direct functionality This tab does not appear if the product is directly network settings from your connected to a computer computer HP Web Services tab Use this tab to set up and use various Web tools with the product HP Smart Install tab Use this tab to download and install the print driver Internal print quality test pages Clean the paper path During the printing process paper toner and dust particles can accumulate inside the product Over time this buildup can cause print quality problems such as toner specks or smearing This product has a cleaning mode that can correct and prevent these types of problems 1 From the Home screen on the product control panel touch the Setup 5 button 2 Touchthe Service menu 3 Touch the Cleaning Page button 4 Load plain letter or A4 paper when you are prompted 5 Touch the OK button to begin the cleaning process Wait until the process is complete Discard the page that prints Print the configuration page 1 From the Home screen on the product control panel touch the Setup amp button 2 Touch the Reports menu 3 Touch the Configuration Report button to print the report Print quality troubleshooting tools Repetitive image defect ruler Defects on product rollers can cause image defects to appear at regular intervals on the page corresponding to the circumference of the roller that is causing the defect Measure the distance ENWW Tools for troubleshooti
158. rial if possible ENWW Repack the product 155 156 Appendix Service and support ENWW B Product specifications e Physical specifications e Power consumption electrical specifications and acoustic emissions Environmental specifications ENWW 157 Physical specifications Table B 1 Physical specifications Product Height Depth Width Weight HP LaserJet Pro 400 422 mm 16 6 in 374 mm 14 7 in 420 mm 16 5 in 15 kg 33 1 Ib MFP M425 Series Power consumption electrical specifications and acoustic emissions See www hp com support ljm425series for current information Environmental specifications Table 2 Operating environment specifications Environment Recommended Allowed Temperature 17 to 25 C 62 6 to 77 F 15 to 30 C 59 to 86 F Relative humidity 30 to 70 relative humidity RH 10 to 80 RH Altitude Not applicable O to 3048 m 0 to 10 000 ft 158 Appendix Product specifications ENWW C Regulatory information ENWW FCC regulations Environmental product stewardship program Declaration of conformity Declaration of conformity Safety statements Additional statements for telecom fax products Additional statements for wireless products 159 FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable
159. roliferation RESERVATION OF RIGHTS HP and its suppliers reserve all rights not expressly granted to you this EULA End User License Agreement 151 2009 Hewlett Packard Development Company L P Rev 04 09 152 Appendix Service and support ENWW OpenSSL ENWW This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http www openssl org THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT AS 15 AND ANY EXPRESSED OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com OpenSSL 153 Customer support Get telephone support for your country region Country region phone numbers are on the flyer that was in the box
160. rovals and standards appropriate for the target countries regions have been applied to this product in addition to those listed above 4 This product uses an analog fax accessory module which Regulatory Model numbers are BOISB 1 102 00 US LIU or BOISB 1102 01 EURO LIU as needed to meet technical regulatory requirements for the countries regions this product will be sold 5 This product uses a radio module device which Regulatory Model number is SDGOB 0892 as needed to meet technical regulatory requirements for the countries regions this product will be sold Shanghai China May 11 2011 For Regulatory Topics only contact European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Strafe 140 D 71034 B blingen FAX 49 703 1 14 3143 www hp eu certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 Phone 208 396 6000 ENWW Declaration of conformity 169 Safety statements Laser safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The device is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance
161. rt with the results If the error persists contact HP See www hp com support im425series or the support flyer that came in the product box Fax receive error Description An error occurred while trying to receive a fax Recommended action Ask the sender to resend the fax Try faxing back to the sender or another fax machine Check for a dial tone on the phone line by touching the Start Fax button Check that the telephone cord is securely connected by unplugging and replugging the cord Make sure that you are using the telephone cord that came with the product Open the Service menu and touch the Fax Service button Touch the Run Fax Test button This test verifies that the phone cord is connected to the correct port and that the phone line has a signal The product prints a report with the results Decrease the fax speed Ask the sender to resend the fax Turn off error correction mode Ask the sender to resend the fax Ey NOTE Turning off error correction mode can reduce the quality of the fax image Connect the product to a different phone line If the error persists contact HP See www hp com support im425series or the support flyer that came in the product box 82 Chapter 2 Solve problems ENWW Fax Send error Description An error occurred while trying to send a fax Recommended action Try resending the fax Try faxing to another fax number Check for a dial tone on the phone line by touching the St
162. rvals on the printed side of the page AaBbCc AaBbCc AaBbCc AaBbCc Cause The product is not set to print on the type of media on which you want fo print Internal parts might have toner on them The paper path might need cleaning Solution In the printer driver select the Paper tab and set Type is to match the type of paper on which you are printing Print speed might be slower if you are using heavy paper The problem typically corrects itself after a few more pages Clean the paper path See Clean the paper path on page 110 The fuser might be damaged or dirty To determine if the fuser has a problem open HP Device Toolbox and print the print quality diagnostics page Clean the paper path See Clean the paper path on page 110 The toner cartridge might have a problem Replace the toner cartridge Marks repeatedly appear at even intervals on the unprinted side of the page 9 9 9 The printed page contains misformed characters AGBP Internal parts might have toner on them The problem typically corrects itself after a few more pages The paper path might need cleaning Clean the paper path See Clean the paper path on page 110 The fuser might be damaged or dirty The media might not meet HP specificati
163. ry service menu Use the secondary service menu to print service related reports and to run special tests Customers do not have access to this menu ENWW Service mode functions 121 Open the secondary service menu 1 Make sure the product is in the Ready state 2 From the Home screen on the product control panel touch the Setup button Touch the left arrow button and then quickly touch the Cancel X button 3 4 product returns to the Ready state touch the Setup amp button to reopen the menus 5 Touch the 2ndary Service menv 6 Use the scrollbar to navigate the 2ndary Service menu Secondary service menu structure Table 2 7 Secondary Service menu Menu item Sub menu item Description Service Reports Cont Self Test Print a continuous configuration page Error Report Print an error report Location A list of available locations appears Line Frequency This item sets certain product parameters that are dependent on the location such as the default paper size and the symbol set Scroll to the appropriate location and select Yes to set the location The product automatically restarts after you change the location This item allows the refresh rate of the touchscreen control panel to be changed between 50 and 60 Hz Display Test Use this test to verify that the LEDs and characters on the control panel display function correctly At the beginning of the test each o
164. s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 m W Luokan 3B laser ENWW Safety statements 171 GS statement Germany Das Ger t ist nicht f r die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen Um st rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert warden Das Ger t ist kein Bildschirmarbeitsplatz gem BildscharbV Bei ung nstigen Lichtverhdltnissen z B direkte Sonneneinstrahlung kann es zu Reflexionen auf dem Display und damit zu Einschr nkungen der Lesbarkeit der dargestellten Zeichen kommen Substances Table China ARA IRIE P Ed po Fa ES s Re RS APRI BOR TH HG AeA LPS FA KN Pb Hg Cd PBB PBDE TfTFIS SE X 0 0 0 0 0 X 0 0 0 0 0 0 0 0 0 0 0 DIS 0 0 0 0 0 0 RE SUE AR HA X 0 0 0 0 0 RED 7 X 0 0 0 0 0 0 IRA EE RA ERA ED IR SJ T11363 2006 X SATE LCE DIT UPC RIDE SC SJ T11363 2006
165. s and operation Computer and network security features The product can send and receive fax data over telephone lines that conform to public switch telephone network PSTN standards The secure fax protocols make it impossible for computer viruses to be transferred from the telephone line to a computer or network The following product features prevent virus transmission direct connection exists between the fax line and any devices that are connected to the USB or Ethernet ports e internal firmware cannot be modified through the fax connection e All fax communications go through the fax subsystem which does not use Internet data exchange protocols PSTN operation The PSTN operates through a central office CO that generates a constant voltage on the TIP and RING wires 48 V usually A device goes on hook by connecting impedance such as 600 ohms for the U S across the TIP and RING so that a line current can flow The CO can detect this current and can send impulses like dial tones The product generates more signaling tones such as dialing digits to tell the CO how to connect the call The product can also detect tones such as a busy tone from the CO that tell it how to behave When the call is finally connected the CO behaves like a piece of wire connecting the sender and receiver This is the period during which all of the fax signaling and data transfer occurs When a call is completed the circuit opens a
166. s and software and firmware link option 3 In the For product box type the product model number and then click Go button 124 Chapter 2 Solve problems ENWW 4 Click the link for your operating system 5 Scroll to the Firmware section of the table o If the listed version matches the version on the configuration page you have the most current version o versions are different download the firmware upgrade and update the firmware on the product following the instructions onscreen 2 NOTE The product must be connected to a computer with internet access to upgrade firmware o Resend the fax 4 Verify that the fax was set up when the product software was installed From the computer in the HP program folder run the Fax Setup Utility 5 Verify that the telephone service supports analog fax e If using ISDN or digital PBX contact your service provider for information about configuring to an analog fax line e using a VoIP service change the Fax Speed setting to Slow V 29 or disable Fast V 34 from the control panel Ask if your service provider supports fax and for the recommended fax modem speed Some companies might require an adapter e If using a DSL service ensure that a filter is included on the phone line connection to the product Contact the DSL service provider or purchase a DSL filter if you do not have one If a DSL filter is installed try another because these filters can be defective
167. s connected to a digital phone line verify that you are using the correct filter and settings provided by the digital service provider Try a different phone cord From the control panel change the Fax Speed option to the Medium V 17 setting or Slow V 29 setting a Touch the Setup 5 button b Open the Fax Setup menu Open the Advanced Setup menu d Open the Fax Speed menu e Select the correct setting Turn off the Error Correction option Touch the Setup button b Open the Service menu Open the Fax Service menu d the Error Correction menu e Touch the Off setting NOTE Turning off the Error Correction option can reduce image quality If the error persists contact HP See www hp com support im425series or the support flyer that came in the product box No dial tone ENWW Make sure that the telephone cord is plugged into the correct port on the product Make sure that the telephone cord from the product is plugged directly into the wall telephone jack Check for a dial tone on the phone line by using the Start Fax button Unplug the product telephone cord from the wall connect a telephone and try making a voice call Solve fax problems 133 Unplug the telephone cord from both the product and the wall and replug the cord Make sure that you are using the telephone cord that came with the product Connect the product phone cord into a jack for another phone
168. signals on the telephone line in order to bill customers A filter in a special fax cable for certain countries regions can filter these signals Because these billing signals are not used in the U S these filters are not present in the U S fax cable To obtain a special fax cable contact your local telephone service provider Fax page storage in flash memory ENWW Fax pages are the electronic images of the document page They can be created in any of three ways scanned to be sent to another fax machine generated to be sent by the computer or received from a fax machine to be printed The product stores all fax pages in flash memory automatically After these pages are written into flash memory they are stored until the pages are sent to another fax machine printed on the product transmitted to a computer or erased by the user These pages are stored in flash memory which is the nonvolatile memory that can be repeatedly read from written to and erased The product has 8 MB of flash memory of which 7 5 MB is available for Fax functions and operation 43 fax storage The remaining 0 5 MB is used for the file system and reclamation Adding RAM does not affect the fax page storage because the product does not use RAM for storing fax pages Stored fax pages The user can reprint stored fax receive pages in case of errors For a fax send the product will resend the fax in case of errors The product will resend stored fax pa
169. specifications See the complete version of the English service manual The paper path might need cleaning Clean the paper path See Clean the paper path on page 110 The toner cartridge might be leaking Check the cartridge for leaks Dropouts appear AaBbCc AabBbcc Aaabcc AaBRbCc AaBoCc A single sheet of print media might be defective Try reprinting the job The moisture content of the paper is uneven or the paper has moist spots on its surface Try different paper such as high quality paper that is intended for laser printers The media is flawed The media manufacturing processes can cause some areas to reject toner Try different paper such as high quality paper that is intended for laser printers ENWW Solve image quality problems 105 Problem Vertical streaks or bands appear on the page Cause The toner cartridge might be defective The product is set to override the Replace black cartridge message and to continue printing Solution Print the supplies status page to check the remaining life See the user guide Use HP Device Toolbox Replace the toner cartridge Replace the toner cartridge The amount of background toner shading becomes unacceptable AaBbCc AaBbCcc AaBbCc AaBbCc AaBbCc Extremely dry low humidity conditions can i
170. t contains among other information a product identifier in the format US AAAEQ TXXXX If requested this number must be provided to the telephone company The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the ENWW Additional statements for telecom fax products 173 number of devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum REN for the calling area This equipment uses the following USOC jacks RJ11C An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant This equipment cannot be used on telephone company provided coin service Connection to Party Line Service is subject to state tariffs If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is n
171. ter and to the product Verify that the cable is not longer than 5 m 16 4 ft Try using a shorter cable Verify that the cable is working correctly by connecting it to another product Replace the cable if necessary Solve network problems Check the following items to verify that the product is communicating with the network Before beginning print a configuration page from the product control panel and locate the product address that is listed on this page Poor physical connection The computer is using the incorrect IP address for the product The computer is unable to communicate with the product The product is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems The computer or workstation might be set up incorrectly The product is disabled or other network settings are incorrect Poor physical connection 1 2 3 4 Verify that the product is attached to the correct network port using a cable of the correct length Verify that cable connections are secure Look at the network port connection on the back of the product and verify that the amber activity light and the green link status light are lit If the problem continues try a different cable or port on the hub The computer is using the incorrect IP address for the product 116 1 Open the printer properties and click the Ports tab Verify that the current IP address
172. the IPv4 configuration method BOOTP Auto IP Manual Card Sharing On Enable or disable file sharing of a memory card that has been inserted into the product walkup USB port Off Auto Crossover On This item is used when you are connecting the product directly to a personal computer using an Off Ethernet cable you might have to set this to On or 9 Off depending on the computer being used Network Services 4 This item is used by the network administrator to limit the network services available on this product Off The default setting is On Show IP Address No No The product IP address will not appear on the control panel display Yes Yes The product IP address will appear on the control panel display ENWW Tools for troubleshooting 73 76 Menu item Link Speed Security Sub menu item Automatic Default 10T Full 10T Half 100 Full Half Product Security HTTPS Enforcement Description Sets the link speed manually if needed After setting the link speed the product automatically restarts Enable product security If turned on the product prompts you to set a password After it is set the password will be needed to change product settings Enable or disable the HTTPS Enforcement setting The default setting is On Firewall Enable disable or reset the product firewall Access Control List Enable disable or reset the network access control
173. the USB flash drive can be accessed from the control panel using the touchscreen Any RGB JPEG or PDF files on the USB flash drive can be printed directly from the product control panel ENWW USB flash drive 45 46 Chapter 1 Theory of operation ENWW 2 Solve problems ENWW Solve problems checklist Menu map Troubleshooting process Tools for troubleshooting Clear jams Solve paper handling problems Solve image quality problems Clean the product Solve performance problems Solve connectivity problems Service mode functions Solve fax problems Manually update the firmware 47 Solve problems checklist 1 Make sure that the product is set up correctly a Press the power button to turn on the product or to deactivate Auto Off mode Check the power cable connections sure that the line voltage is correct for the product power configuration See the label that is on the back of the product for voltage requirements If you are using a power strip and its voltage is not within specifications plug the product directly into the wall If it is already plugged into the wall try a different outlet 2 Check the cabling Check the cable connection between the product and the computer Make sure that the connection is secure b Make sure that the cable itself is not faulty by using a different cable if possible Check the network connection Make sure the net
174. tomer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications for the produ
175. troubleshooting 113 cables USB troubleshooting 113 calibrating touchscreen 122 Canadian DOC regulations 170 cartridge image formation system 20 cartridges non HP 147 recycling 162 supplies status page 68 warranty 146 cautions iii characters troubleshooting 107 checklist fax troubleshooting 124 ENWW checklists pre troubleshooting 51 problem source 53 checklists printing 68 circuits bias 11 drive failure 15 fuser control 12 fuser heater safety 14 fuser temperature 13 clean touchscreen 112 cleaning glass 110 mode 121 paper path 65 110 cleaning stage drum 26 CO operations 39 configuration page 65 67 connectivity solving problems 116 contrast display control panel 71 control panel blank troubleshooting 54 button test 122 clean touchscreen 112 cleaning page printing 65 110 display contrast 71 display test 122 language 69 menu map printing 67 message types 77 messages troubleshooting 77 Network Setup menu 75 Reports menu 67 Service menu 72 System Setup menu 69 controls hook switch control 43 conventions document iii copying sequence 38 counterfeit supplies 148 Courier font settings 72 creases troubleshooting 108 crooked pages 108 curl paper settings 72 curled media 108 current control fax line 43 customer support online 154 repacking product 155 D data path fax 42 DC controller electrical components 7 laser scanner system operations 18 pic
176. ts the user how to set up the HP Web Services features Display E Mail Address Displays the product email address Turn ePrint On Off Enables or disables the product HP ePrint functionality Turn Apps On Off Enable Web Services Enables or disables the product HP Web Services applications Enables the HP Web Services features Remove Services Removes the HP Web Services features from the product Clear Apps History Deletes the stored history of the product HP Web Services applications Proxy Settings Allows you to enter proxy server information for the product internet connection Reports menu ENWW Use the Reports menu to print reports that provide information about the product Menu item Demo Page Description Prints a sample page that demonstrates print quality Menu Structure Prints a map of the control panel menu layout The active settings for each menu are listed Configuration Report Prints a list of all the product settings Includes network information when the product is connected to a network Tools for troubleshooting 67 Menu item Supplies Status Description Prints the status for each toner cartridge including the following information e Estimated percentage of cartridge life remaining e Approximate pages remaining e Part numbers for HP toner cartridge Number of pages printed e Information about ordering new HP toner cartrid
177. u ox gt gt gt 00 o fir 10 HU USAN ASS Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet Pro 400 MFP M425dn M425dw laserkirjoitin on k ytt j n kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasersdteen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 2007 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1 HUOLTO HP LaserJet Pro 400 MFP M425dn M425dw kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina nakymatt mallelasersateilylle laitteen ollessa toiminnassa Ala katso
178. u cannot see the jammed sheet open the print cartridge door and then remove the print cartridge ENWW Clear jams 97 3 Remove the jammed sheet by pulling it straight out CAUTION Do not pull up on the jammed sheet Be sure to pull it straight out 4 Reinstall the print cartridge and then close the print cartridge door Clear a jam in Tray 2 1 Remove the tray from the product 98 Chapter 2 Solve problems ENWW 2 Remove the jammed sheet by pulling it straight out 3 Replace the tray 4 Press the OK button to continue printing ENWW Clear jams 99 Clear a jam in optional Tray 3 1 Remove the tray from the product 2 Remove the jammed sheet by pulling it straight out 3 Replace the tray 4 Press the OK button to continue printing 100 Chapter 2 Solve problems ENWW Clear jams from the output bin CAUTION Do not use sharp objects such as tweezers needle nose pliers to remove jams Damage caused by sharp objects will not be covered by the warranty 1 With both hands grasp the paper and carefully pull it free from the product Clear a jam in the duplexer area 1 Open the rear door ENWW Clearjams 101 2 Remove any jammed sheets NOTE Ifthe sheet tears remove all fragments before resuming printing CAUTION Wait until the fuser area has cooled before clearing the jam 3 Close the rear door Clear a jam in the fuser area 1 Open
179. uct uses an analog fax accessory module which Regulatory Model numbers are BOISB 1 102 00 US LIU or BOISB 1102 01 EURO LIU as needed to meet technical regulatory requirements for the countries regions this product will be sold Shanghai China May 11 2011 For Regulatory Topics only contact European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Stra e 140 D 71034 B blingen Fax 49 7031 14 3143 www hp eu certificates USA Contact Product Regulations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 Phone 208 396 6000 ENWW Declaration of conformity 167 Declaration of conformity Declaration of Conformity according to ISO IEC 17050 1 and EN 17050 1 Manufacturer s Name Hewlett Packard Information Technology R amp D DoC SHNGC 1101 01 rel 1 0 Shanghai Co Ltd Manufacturer s Address Building 6 No 690 BiBo Road ZhangJiang Shanghai China declares that the product Product Name HP LaserJet Pro 400 MFP M425dw Regulatory Model SHNGC 1101 01 BOISB 1 102 00 US Fax Module LIU BOISB 1 102 01 EURO Fax Module LIU SDGOB 0892 Radio Module Product Options All Print Cartridges CF280A conforms to the following Product Specifications SAFETY 60950 1 2005 EN60950 1 2006 A11 A1 IEC 60825 1 2007 EN 60825 1 2007 Class 1 Laser LED Product IEC 62479 2010 EN 62479 2010
180. uttons 4 When the super NVRAM initialization has been completed the product enters the generic product mode ENWW Service mode functions 123 Solve fax problems Fax troubleshooting checklist e Several possible fixes are available After each recommended action retry faxing to see if the problem is resolved e best results during fax problem solving make sure the line from the product is plugged directly into the wall phone port Disconnect all other devices that are connected to the product 1 Verify that the telephone cord is plugged into the correct port on the back of the product 2 Check the phone line by using the fax test From the Home screen on the product control panel touch the Setup button and then open the Service menu b Select the Fax Service option Select the Run Fax Test option The product prints a fax test report The report contains the following possible results e Pass The report contains all of the current fax settings for review e Fail The cord is in the wrong port The report contains suggestions for how to resolve the issue Fail The phone line is not active The report contains suggestions for how to resolve the issue 3 Verify that the product firmware is current Print a configuration page from the control panel Reports menu to obtain the current firmware date code b Goto www hp com 1 Clickthe Support amp Drivers link 2 Click the Download driver
181. vel sensor error 1 Turn off the power by using the power switch and then wait at least 30 seconds 2 on the power and wait for the product to initialize If the error persists replace the DC controller 54 2100 Beam detect BD error If the error persists replace the DC controller If the error persists replace the product 54 2500 Top of page sensor error Verify that the DC controller connectors are firmly connected If the error persists replace the DC controller Tools for troubleshooting 93 Clear jams Jam locations Jams can occur in these locations 1 Document feeder 2 Output bin 3 Rear door 4 Tray 1 5 Tray 2 6 Optional Tray 3 Loose toner might remain in the product after a jam This problem typically resolves itself after a few sheets have been printed 94 Chapter 2 Solve problems ENWW Clear jams from the document feeder 1 Turn the product off 9 2 Open the document feeder cover um ENWW Clear jams 95 3 Gently pull the jammed paper out 4 Close the document feeder roller assembly and then close the document feeder cover 5 Open the scanner lid If paper is jammed in the scanner lid gently pull it out Clear a jam in Tray 1 NOTE If the sheet tears remove all fragments before resuming printing 96 Chapter 2 Solve problems ENWW 1 If you can see the jammed sheet remove the jammed sheet by pulling it straight out 2 If yo
182. with your product or at www hp com support Have the product name serial number date of purchase and problem description ready Get 24 hour Internet support www hp com support ljm425series Download software utilities drivers and electronic www hp com support lim425series information Order additional HP service or maintenance agreements www hp com go carepack Register your product www register hp com 154 Appendix Service and support ENWW Repack the product If HP Customer Care determines that your product needs to be returned to HP for repair follow these steps to repack the product before shipping it CAUTION Shipping damage as a result of inadequate packing is the customer s responsibility 1 Remove and retain the toner cartridge CAUTION It is extremely important to remove the toner cartridge before shipping the product A toner cartridge that remains in the product during shipping can leak and cover the product engine and other parts with toner To prevent damage to the toner cartridge avoid touching the rollers on it and store the toner cartridge so that it is not exposed to light 2 Remove and retain the power cable interface cable and any optional accessories 3 If possible include print samples and 50 to 100 sheets of paper that did not print correctly 4 Inthe U S call HP Customer Care to request new packing material In other areas use the original packing mate
183. work light is lit The network light is next to the network port on the back of the product If the product remains unable to connect to the network uninstall and then reinstall the product If the error persists contact a network administrator Check to see if any messages appear on the control panel Make sure that the paper that you are using meets specifications Make sure that the paper is loaded correctly in the input tray Make sure that the product software is installed correctly ee Verify that you have installed the printer driver for this product and that you are selecting this product from the list of available printers 8 configuration page If the page does not print verify that the input tray contains paper and that the paper is properly loaded b Make sure that the toner cartridge is installed correctly 48 Chapter 2 Solve problems ENWW ENWW the page jams in the product clear the jam d Ifthe print quality is unacceptable complete the following steps e Verify that the print settings are correct for the paper that you are using e Solve printquality problems Print a small document from a different program that has worked in the past If this solution works then the problem is with the program you are using If this solution does not work the document does not print complete these steps Try printing the job from another computer that has the product software installe

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