Home

Sun Storage J4500 Array Service Manual

1. 1 Fan tach blue 2 Fan power red 3 Fan ground black B 12 Sun Storage J4500 Array Service Manual March 2013 Index A acoustic noise emission specifications A 2 array link problems 4 11 attaching cables 2 5 available options 3 1 B back panel connectors 2 5 blade servers connecting 2 5 cC cables switching cables or making new connections 4 12 cabling configuration examples 2 7 Cabling diagram 2 6 cabling rules 2 2 cabling rules for blade servers 2 5 cabling the server 2 5 cascading multiple enclosures 2 4 configuration rules 2 2 connecting blade servers to the enclosure 2 5 connecting HBAs 2 3 connecting multiple enclosures 2 4 connecting rules 2 2 connector pinouts SAS connector pinouts B 1 D daisy chaining multiple enclosures 2 4 device limits 2 4 diagnostic tools 4 5 disk drive cover intrusion switch 3 10 disk drive LEDs 4 3 disk drives identifying 4 10 disk error for drive that does not have valid GUID 4 14 drive LEDs 4 4 E enclosure firmware upgrade 3 33 external status LEDs 4 1 F fan LEDs 4 3 4 4 fan module removing 3 12 fans hot swapping 3 13 firmware upgrade 3 33 H hard disk drive access cover removing 3 9 hard disk drive LEDs 4 3 hard disk hot pluggable 3 18 hard disk numbering A 3 hard disk sizes and RAID volumes 3 18 HBA connection rules 2 3 Host Bus Adapters HBA supported 2 3 hot pluggable described 3 2 ho
2. feature may cause problems if the array was previously connected to another HBA An affiliation is used by the SAS protocol to prevent multiple SAS initiators HBAs Chapter 4 Troubleshooting 4 13 from interfering with each other when communicating with SATA drives If you encounter such a problem affiliations may be removed by power cycling the array enclosure prior to connecting it to a different HBA 4 4 5 3 If You Do Not See All of the 48 Disks If you see only some of the available disks for example if you see only 20 or 28 of the total 48 disks try the following m Look through the vents at the back of the System Controller module to see if the 4 green expander heartbeat LEDs are blinking If not try power cycling the array m If the problem occurs repeatedly there might be a problem with the System Controller module Check in the Sun Common Array Manager CAM to see if the array is at firmware baseline if not you should upgrade the array firmware m If updating the array firmware does not solve the problem the System Controller module may need to be replaced For step by step procedures for replacing the System Controller module refer to To Replace the System Controller Module on page 3 28 m If you have moved SAS cables from one port to another you may have SATA affiliation conflicts Conflict can occur when more than one initiator tries to access the drive via the same path for example two hosts attached t
3. 1 USB ports Not used 2 Serial numbers on ledge Chapter 1 Introduction to the Sun Storage J4500 Array 1 3 12 1 4 FIGURE 1 2 Front Panel Controls and Indicators oe OA 6m OX om orre g TABLE 1 2 Front Panel Controls and Indicators Name Description 1 Locate button LED 2 System fault 3 Power LED 4 System power button 5 Top fault LED 6 Rear fault LED 7 Over temperature LED Using array management software operators can turn this LED on remotely to help them to locate the server in a crowded server room Press to turn off On Service action is required On Power is on Blinking Standby power is on but main power is off Off Power is off See Section 2 2 Powering On and Off the Array on page 2 11 for details On Hard disk or fan fault On Power supply or system controller fault service is reguired On The enclosure has exceeded the operating temperature Back Panel FIGURE 1 3 shows the features of the back panel TABLE 1 3 lists and describes each feature Sun Storage J4500 Array Service Manual March 2013 FIGURE 1 3 Sun Storage J4500 Array Back Panel TABLE 1 3 Back Panel Features Name Description 1 Power supply fault LED On Service action is required amber 2 Power supply LED green On Power is on AC DC are OK Blinking Standby power is on AC is OK Off Pow
4. FIGURE 3 18 Replacing a Power Supply ee dos 5 Connect the AC power cord to the new power supply Make sure you use the power cord retaining clips to keep the power cord secure V To Replace the System Controller Module The system controller SC consists of a sub enclosure module and board that are removed as a unit from the back of the array enclosure The system controller board contains the SAS expanders used to access the enclosure s 48 hard disk drives The module is replaced as a unit there are no replaceable parts inside Note the following before you begin 3 28 Sun Storage J4500 Array Service Manual March 2013 m If the array was configured for zoning array storage divided among multiple initiators ensure that the zoning configurations created with the Sun Comman Array Manager version 6 4 1 at a minimum have been exported to a file Zoning configurations including initiator to disk access and SAS domain passwords are saved on the array s SAS expanders in the SC You will need to import these configurations per initiator and SAS domain after you replace the SC Refer to the chapters on zoning and multipathing in the Sun Storage J4500 Array System Overview 820 3163 for proper initiator to disk access configuration m Be sure that you have first taken the array offline to prevent any host computer processes attempting to accessing it while the system controller is removed m Be aware of SATA affili
5. Features on page 1 1 m Section 1 2 Exterior Features Controls and Indicators on page 1 3 m Section 1 3 Accessory Kit on page 1 8 1 1 Features The Sun Storage J4500 array is a mid level modular rack optimized expansion storage solution in the Sun storage product family It is designed for deployment into commercial server markets in a slide mounted horizontally biased enclosure for rack cabinet installations primarily in datacenter locations TABLE 1 1 summarizes the features of the Sun Storage J4500 array TABLE 1 1 Summary of Features Feature or Component Description Hard disks Up to forty eight 3 5 inch SATA II drives of 500 GB 750 GB or 1 TB capacity each 48 TB total system capacity 3 Gbit sec data rates hot pluggable System The System Controller contains four LSI SAS x36 expanders These Controller expanders provide a redundant set of independent SAS fabrics two RAID options Data rates Bandwidth Protocols Management 1 O Power Cooling SAS cables expanders per fabric enabling two paths to the J4500 array s 48 drives Four external mini SAS x4 by four connector ports each connector contains four PHYs physical links enabling eight SAS lanes per fabric to connect to storage Each x4 connector port links to all 48 disks The expander firmware is upgradable see Chapter 3 The System Controller module is hot pluggable RAID support is specific to the
6. phy 2 15 Disk 11 Disk 15 phy 0 10 phy 0 14 phy 2 10 phy 2 14 Disk 10 Disk 14 phy 0 9 phy 0 13 phy 2 9 phy 2 13 Disk 9 Disk 13 phy 0 19 phy 2 19 Disk 19 phy 0 18 phy 2 18 Disk 18 phy 0 17 phy 2 17 Disk 17 phy 0 0 phy 2 0 Disk 0 Fan Tray 0 phy 0 8 phy 0 12 phy 2 8 phy 2 12 Disk 8 Disk 12 Fan Tray 1 Fan Tray 2 Fan Tray 3 Fan Tray 4 phy 0 16 phy 2 16 Disk 16 phy 1 3 phy 3 3 Disk 23 phy 1 2 phy 3 2 Disk 22 phy 1 1 phy 3 1 Disk 21 phy 1 0 phy 3 0 Disk 20 phy 1 7 phy 3 7 Disk 27 phy 1 6 phy 3 6 Disk 26 phy 1 5 phy 3 5 Disk 25 phy 1 4 phy 3 4 Disk 24 SAS Expander 1 or 3 Control 28 hard disks phy 1 11 phy 3 11 Disk 31 phy 1 10 phy 3 10 Disk 30 phy 1 9 phy 3 9 Disk 29 phy 1 8 phy 3 8 Disk 28 phy 1 15 phy 3 15 Disk 35 phy 1 14 phy 3 14 Disk 34 phy 1 13 phy 3 13 Disk 33 phy 1 12 phy 3 12 Disk 32 Appendix A System Specifications phy 1 19 phy 3 19 Disk 39 phy 1 18 phy 3 18 Disk 38 phy 1 17 phy 3 17 Disk 37 phy 1 16 phy 3 16 Disk 36 phy 4H 23 phy 3 23 Disk 43 phy 1 22 phy 3 22 Disk 42 phy 1 21 phy 3 21 Disk 41 Disk 40 A 3 A 4 Sun Storage J4500 Array Service Manual March 2013 APPENDIX B Connector
7. After clearing the zoning password on the array enclosure you will also need to clear the zoning password for each of the array s SAS domains stored in CAM This can be done from the CAM management host Once the password is cleared in both places you can use CAM to assign a new password to each of the array s SAS domains Chapter 4 Troubleshooting 4 17 Note Clearing the password in both places is important to ensure the passwords stored in the array and in CAM match Some CAM array maintence operations use the enclosure zone password during execution to ensure the action is authorized VW To Clear the Enclosure Zoning Password Clearing the enclosure zoning password is done by pressing a recessed button at the rear of the array This operation may be performed with the enclosure running 1 At the back of the J4500 array locate the Enclosure Zoning Password Clear button see FIGURE 4 4 2 Using a paper clip press and hold the recessed button on the back panel for five seconds and then release The enclosure zoning password for both SAS fabrics A and B is cleared FIGURE 4 4 Enclosure Zoning Password Clear Button Figure Legend 1 Enclosure Zoning Password Clear button 3 From the CAM management host select Clear password from the Administration page and saving the setting for both of the array s SAS domains Once that is done you can assign new zoning passwords using CAM
8. or an optional expansion card used to control a set of disks Some HBAs support hardware RAID Redundant Array of Independent Disks which is configured by the HBA software and provides redundancy in the event of a disk failure A device containing logical units and target ports that receives reguests from and responds to an initiator An example of a target device is a hard disk Other terms used to describe a SAS target are device and end device In multipath configurations each hard disk is seen by the HBA as two targets A SAS fabric is conceptually similar to a network segment A SAS fabric is made up of an initiator targets and a set of linked expanders that work like network switches linking end point devices intitiators and targets together as a discreet storage system The J4500 array uses a dual fabric scheme with a primary SAS fabric A and a secondary redundant SAS fabric B A fabric can be expanded by daisy chaining additional J4500 arrays There are two 4 lane or x4 connector ports Port 0 and Port 1 per fabric Each connector port links to all 48 disks This is a single path connection from a host to a one of the enclosure s SAS fabrics A or B No path redundancy is available This is a dual path connection from a host to both of the array s SAS fabrics A and B Provides two paths to the array s disks and uses the redundant SAS fabric capability of the array for failover A method for link
9. right sides 6 Using a No 1 Phillips screwdriver remove the three screws see 1 in FIGURE 3 10 securing the front indicator board to the chassis Chapter 3 Maintaining the Sun Storage J4500 Array 3 15 FIGURE 3 10 Removing the Front Indicator Board Screws 7 Wa y 2 7 Detach the ribbon cable from the front indicator board see FIGURE 3 11 If you suspect that the ribbon cable is bad remove the old ribbon cable from the hard disk drive backplane and use the new ribbon cable that comes with the new front indicator board Make sure you route the ribbon cable through the cable securing clips to prevent damage to the cable 3 16 Sun Storage J4500 Array Service Manual e March 2013 FIGURE 3 11 Detaching the Ribbon Cable from the Hard Disk Backplane Figure Legend 1 Ribbon cable connection to hard disk backplane 8 10 11 Install the new front indicator board a Align the holes in the indicator board with the three screw holes in the inside front of the chassis b Using a No 1 Phillips screwdriver replace and tighten the two screws that secure the indicator board to the chassis c Connect the ribbon cable to the connector on the hard disk drive backplane and to the connector on the front indicator board Replace fan module 0 and fan module 1 Close the fan cover and using a No 2 Phillips screwdriver tighten the two screws on the left and right sides Replace the hard disk
10. 4 2 Internal Disk Drive and Fan LEDs The array includes internal LEDs on the disk drives and the fan modules Note On fan modules the green and amber OK and Fault LEDs might be on simultaneously This indicates that one of the fans in the module has failed the other fan is still operational FIGURE 4 2 shows the location of the internal LEDs and a close up view of the disk drive and fan trays including the symbols that identify the LEDs TABLE 4 2 lists the internal LEDs Chapter 4 Troubleshooting 4 3 FIGURE 4 2 Disk Drive and Fan Tray LEDs Fans located at the front of the enclosure e e Yll mE i TABLE 4 2 Internal LEDs Figure Callout Name Color Function 1 Hard disk Ready Blue Service action is allowed to Remove 2 Hard disk Fault Amber Service action is required 3 Hard disk Status Green Unit is OK Blinking data transfer 4 Fan Fault Amber Fault Service action required 5 Fan Status Green Unit is OK See Note above Sun Storage J4500 Array Service Manual March 2013 4 3 4 3 1 4 3 2 Diagnostic and Management Tools For the most part you will need to use a combination of HBA and array management tools log files and enclosure LEDs to help isolate problems However available system level software such as SunVTS may contain additional tools for problem identification resolution SunVTS SunVTS is the Sun Validation Test Suite which prov
11. Obtain FRU identification and status expanders hard disks fans power supplies m Remove and install FRU components m Remotely reset the enclosure hardware m Remotely upgrade the enclosure s firmware expanders and hard disk must use CAM m View the enclosure event log to aid in troubleshooting Refer to the Sun Storage J4500 Array System Overview 820 3163 for more information on array management software Array Link Problems You may encounter a problem where the server is unable to communicate with the array Complete the following troubleshooting tasks to reestablish communications with the array m Check the SAS link LEDs at the rear of the enclosure see Section 4 1 External Status LEDs on page 4 1 to ensure the ports are properly communicating with the HBA Each SAS port has a SAS Link Activity LED The following LED states will be viewable a On 1 to 4 links are ready a Blink Read Write port activity a Off Link is lost m If the link LED is off check the SAS cables for proper connection Ensure that the cables are supported for the enclosure refer to Section 3 1 Options and Replaceable Components on page 3 1 Chapter 4 Troubleshooting 4 11 4 4 4 1 4 12 m If you can not reestablish communication with the server you can try resetting the enclosure hardware The enclosure hardware may be reset with the power on See Section 4 5 Resetting the Enclosure Hardware on page 4 16 Y
12. Pull the cover toward you and lift Some extra effort may be required to disengage the eight mushroom head pins that secure the power supply cover to the chassis see FIGURE 3 13 Chapter 3 Maintaining the Sun Storage J4500 Array 3 21 FIGURE 3 13 Removing the Power Supply Area Cover Figure Legend 1 Power supply cover securing screws 6 Remove the rear chassis filler panel You must remove the rear chassis filler panel to get access to one of the screws that attaches the PDB to the chassis a Push back the power supply swing door so you can access the area behind the rear filler panel b Use a No 2 Phillips screwdriver to remove the four screws that attach the rear chassis filler panel to the bay as shown in FIGURE 3 14 3 22 Sun Storage J4500 Array Service Manual e March 2013 FIGURE 3 14 Removing the Rear Chassis Filler Panel 7 Remove the PDB a Remove the hard disk drive access cover as described in To Remove the Hard Disk Drive Access Cover on page 3 9 By removing the hard disk drive access cover you will have more room to maneuver b Use a No 1 Phillips screwdriver to loosen the three captive screws that secure the PDB to the chassis See FIGURE 3 15 Chapter 3 Maintaining the Sun Storage J4500 Array 3 23 FIGURE 3 15 Removing the Power Distribution Board Figure Legend 1 Power Distribution Board PDB securing screws c Put your fingers in the holes to pull the PDB up and th
13. describes how to remove and replace the array enclosure hard disk drive access cover 3 8 Sun Storage J4500 Array Service Manual e March 2013 W To Remove the Hard Disk Drive Access Cover The hard disk drive access cover protects the 48 hard disks in the array enclosure and ensures proper cooling to the drives and the system controller Caution When the array is powered on the hard disk drive access cover should be in place to ensure proper cooling Do not remove the cover for more than 60 seconds when the array power is on 1 Using a No 2 Phillips screwdriver loosen the left and right captive screws See FIGURE 3 5 2 Grasp the cover by its edges lift the front up from the chassis and pull it forward FIGURE 3 5 Removing the Hard Disk Drive Access Cover VW To Replace the Hard Disk Drive Access Cover Complete the following steps to replace the hard disk drive access cover Chapter 3 Maintaining the Sun Storage J4500 Array 3 9 1 Set the cover on the chassis so that the rear lip of the cover slides under the chassis Take care not to damage the cover intrusion switch See FIGURE 3 6 Caution Be careful not to damage the hard disk drive access cover intrusion switch when you replace the cover See FIGURE 3 6 FIGURE 3 6 Hard Disk Drive Access Cover Intrusion Switch BEU EW Ca aa aM NIR D Pm HUU p 2 Lower the cover and pu
14. disk controller Single or multipath configurations supported An updated list of supported HBAs is maintained in the Sun Storage J4500 Array Product Notes 820 3162 available on the Sun documentation web site http docs sun com A single path configuration consists of a single SAS cable connecting a single HBA to one of the array s SAS fabrics either A or B Chapter 2 Configuring and Powering On the Sun Storage J4500 Array 2 3 2 1 2 3 2 1 2 4 2 4 A multipath configuration consists of connections to both of the J4500 array s SAS fabrics A and B using one or more HBAs in order to create a dual path More on configuring your array for multipathing can be found in the Sun Storage J4500 Array System Overview 820 3163 Configuring zoning of the array storage is currently only available using the Sun Common Array Manager CAM through an LSI based HBA connected to the array For more information on zoning see the Sun Storage J4500 Array System Overview 820 3163 Note The J4500 array is not supported in a clustering configuration Connecting Multiple Sun Storage J4500 Arrays Sun Storage J4500 arrays can be daisy chained or cascaded together as follows The maximum number of arrays that can be daisy chained together is limited by the number of SAS targets also called devices or end devices supported by the attached HBA Check the HBA s documentation to see how many SAS targets are supported
15. fully loaded with components If only three people are available remove power supplies hard disks and system controller to reduce the weight to about 50 pounds before removing the system Leave the fan trays installed Attempting this procedure without a mechanical lift or with fewer than four people could result in personal injury or equipment damage 1 If you do not have a mechanical lift remove the following components from the rear of the rack to reduce the weight to a safe level for manual lifting To remove power supplies see To Replace a Power Supply on page 3 26 To remove the System Controller see To Replace the System Controller Module on page 3 28 Caution Once components have been removed do NOT attempt to lift the chassis at these openings the sheet metal may deform Use the lifting handles on the sides of the chassis see 4 in FIGURE 3 2 2 From the front of the rack extend the rack anti tip bar 3 Slide out the system out to its service position by first releasing the latches on each side of the system and then sliding it out until it reaches the stops See the inset with arrows labeled 1 and 2 in FIGURE 3 1 Sun Storage J4500 Array Service Manual March 2013 FIGURE 3 1 Sliding the Enclosure Out of the Rack 4 If you need to lighten the enclosure open the hard disk drive access cover and remove the hard disk drives See To Remove the Hard Disk Drive Access Cover on pag
16. spares 12 Reinstall the power supplies into the new chassis as described in To Replace a Power Supply on page 3 26 13 Reinstall the fan modules into the new chassis as described in To Replace a Fan Module on page 3 12 14 Reinstall the SC module into the new chassis as described in To Replace the System Controller Module on page 3 28 ai Di ol Upgrading Enclosure Firmware The Storage J4500 array enclosure contains upgradable firmware You may want to upgrade the enclosure firmware to m Install the latest bug fixes and performance enhancements m Add new features and capabilities as they become available The Sun Common Array Management CAM software provides firmware upgrade capabilities for the J4500 array connected to any supported HBA For more information on using the CAM software see the Sun Storage J4500 Array System Overview 820 3163 Ensure Both SAS Fabrics are Upgraded to the Same Firmware Revision Level The J4500 array contains two SAS fabrics A and B Each fabric has its own set of SAS expanders The firmware upgrade process is only performed on the fabric with the active SAS link to the HBA When upgrading enclosure firmware Sun recommends that you upgrade firmware on both SAS fabrics to ensure they are at the same revision level This will require you to take the following steps Chapter 3 Maintaining the Sun Storage J4500 Array 3 33 1 Using CAM perform the upgrade on t
17. subject to the export or import laws in other countries Nuclear missile chemical biological weapons or nuclear maritime end uses or end users whether direct or indirect are strictly prohibited Export or reexport to countries subject to U S embargo or to entities identified on U S export exclusion lists including but not limited to the denied persons and specially designated nationals lists is strictly prohibited DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID Copyright 2009 2013 Oracle Corporation 500 Oracle Parkway Redwood City Californie 94065 tats Unis Tous droits r serv s Sun Microsystems Inc poss de les droits de propri t intellectuels relatifs la technologie d crite dans ce document En particulier et sans limitation ces droits de propri t intellectuels peuvent inclure un ou plusieurs des brevets am ricains list s sur le site http www sun com patents un ou les plusieurs brevets suppl mentaires ainsi que les demandes de brevet en attente aux les Etats Unis et dans d autres pays Ce document et le produit auquel il se rapporte sont prot g s par un copyright et distribu s sous licences celles ci en restreignent l utilisation la copie la distribut
18. upgrading the enclosure firmware 3 33 Index 2 Sun Storage J4500 Array Service Manual March 2013
19. 4 18 Sun Storage J4500 Array Service Manual March 2013 APPENDIX A System Specifications This appendix contains physical power environmental acoustic noise emission and disk mapping specifications for the Sun Storage J4500 array TABLE A 1 Sun Storage J4500 Array Physical Specifications Specification Value Width 17 28 inches 439 mm Height 6 89 inches 175 05 mm Depth e 29 52 inches 749 90 mm for enclosure 3 inches 77 mm for cables Weight 170 pounds 77 Kg max TABLE A 2 Sun Storage J4500 Array Power Specifications Specification Value Universal AC Input 110 220 VAC Input power min max 90 264 VAC Input frequency min max 47 63 Hz Maximum power output per 1500 Watts power supply Heat output 1020 Watts 3515 BTU hr 0 292 tons of air conditioning A 1 A 2 TABLE A 2 Sun Storage J4500 Array Power Specifications Continued Specification Value Maximum air flow 200 CFM Maximum power consumption 1100 Watts Maximum operating current 10 Amps maximum operating 110 VAC 100 VAC to 127 VAC range 47 to 63 Hz 5 Amps maximum operating 220 VAC 198 VAC to 264 VAC range 50 to 60 Hz TABLE A 3 Sun Storage J4500 Array Environmental Specifications Specification Value Operating temperature 5 to 35 C 41 to 95 F Operating humidity 10 to 90 relative humidity 27 C max wet bulb noncondensing Operating altitude Up to 3000 meters 9843 feet maximum ambient tempe
20. 4 INTRUSION_SW C4 SP_I2C_DAT A5 PS2_ENABLE_L C5 PS2_BATT_L A6 PS2_VIN_GOOD_L C6 PS0_POWEROK A7 PS2_POWEROK C7 PS1_FAN_FAIL_L AS PS2_FAIL C8 PS1_POWEROK A9 PS2 FAN FAIL L C9 PS1_PRESENT_L B1 3 3V AUX D1 3 3V AUX B2 GND D2 GND B3 PSO_ FAN FAIL L D3 3_3_AUX_SENSE_P B4 NC D4 3_3_AUX_SENSE_N B5 PS2_PRESENT_L D5 PSO_FAIL B6 PSO_PRESENT_L D6 PSO_VIN_GOOD_L B7 PS1_FAIL D7 PSO_ENABLE_L B8 PS1_VIN_GOOD_L D8 12V_SENSE_P B9 PS1_ENABLE_L D9 12V_SENSE_N B 6 Fan Tray Connectors The fan tray uses the SATA hard drive connector for the interface to the disk backplane The pins have been designed so that no damage occurs if a fan tray is accidentally inserted into a hard drive slot or vice versa TABLE B 10 lists the pins B 10 Sun Storage J4500 Array Service Manual March 2013 TABLE B 10 Fan Tray Connectors Pin S1 S2 S3 S4 S5 S6 S7 P1 P2 P3 P4 P5 P6 P7 P8 P9 P10 P11 P12 P13 P14 P15 Name GND REMOVE_LED_L FAIL_LED_L PRESENT_L FAN_TACHO FAN_TACH1 GND FAN_CTLO FAN_CTLO No GND GND GND 3 3AUX Connect 5VAUX No Connect GND OK_LED_L GND No Connect FAN_CTL1 FAN_CTL1 B 7 Fan Connectors The fans have three pin connectors listed in TABLE B 11 Appendix B Connector Pinouts B 11 TABLE B 11 Fan Connectors Pin Name Color Ground Black Power Red Tach Blue FIGURE B 3 shows the connectors FIGURE B 3 Fan Connectors i a E Figure Legend
21. 8 TX2 not connected not connected B9 B9 TX3 not connected not connected not connected B11 TX3 not connected not connected not connected B12 GND A1 A4 A7 A10 A13 B1 B4 B7 B10 B13 B 2 Sun Storage J4500 Array Service Manual March 2013 B 2 B 2 1 B 2 2 I O to Disk Backplane Connectors There are three connectors between the I O and disk backplane m Power Blade Connector J23 to J50 See TABLE B 2 a Two High Speed Dock Connectors J24 to J49 and J25 to J51 See FIGURE B 2 TABLE B 3 and TABLE B 4 Power Blade Connector This connector has ten blades and 20 signal pins with a 30A limit per blade TABLEB 2 Power Blade Connector Pin Pin Name Pin Pin Name Pin Pin Name Pin Pin Name A1 FAN4_CTLO B1 FAN4 CTLO C1 FAN4_CTL1 D1 FAN4 CTL1 A2 FAN3 CTLO B2 FAN3_CTLO C2 FAN3_CTL1 D2 FAN3_CTL1 A3 FAN2 CTLO B3 FAN2_CTLO C3 FAN2 CTL1 D3 FAN2_CTL1 A4 FANI1 CTLO B4 FAN1 CTLO C4 FAN1 CTL1 D4 FAN1_CTL1 A5 FANO CTLO B5 FANO_CTLO C5 FANO_CTL1 D5 FANO_CTL1 Blade 1 5V_DISK Blade 2 5V_DISK Blade 3 GND Blade 4 GND Blade 5 GND Blade 6 12V Blade 7 GND Blade 8 12V Blade 9 GND Blade 10 12V High Speed Dock Connectors Each disk drive uses two 111 circuit Hi Speed Dock connectors See in FIGURE B 2 Appendix B Connector Pinouts B 3 B 4 FIGURE B 2 High Speed Dock Connectors TABLE B 3 I O to Disk Backplane J24 to J49 Connector Pinouts Pin Pin Name Pin Pin Name Pin Pin Name Al FRONT
22. Also see Section 2 1 2 4 SAS Target Limits on page 2 4 In single path configuration arrays may be cascaded from Port 1 out of the upstream array to Port 0 in of the downstream array Array cascade port connections must be of compatible types for example no array cascading from Port 1 to 1 Port 0 to 0 or Port 0 to1 In a multipath configuration creating a dual path by utilizing both SAS fabrics Sun recommends cascading the host links in opposite directions from the edge of the SAS fabric For example the first host connection goes to the top of the SAS A fabric and cascades down while the second host connection goes to the bottom of the SAS B fabric and cascades up Array cascade port connections must be of compatible types for example no array cascading from Port 1 to 1 or Port 0 to 0 For more on configuring for multipathing see the Sun Storage J4500 Array System Overview 820 3163 Do not mix a J4500 array with any other type of JBOD array in a daisy chain Check the Sun Storage J4500 Array System Overview 820 3163 for updated configuration information SAS Target Limits To ensure a given configuration of J4500 array s does not exceed the HBAs target limit the following rules apply For single path configurations each hard disk visible to an HBA consumes one target Sun Storage J4500 Array Service Manual March 2013 2 1 2 5 2 13 For multipath configurations each hard disk visible to an HBA con
23. CRU 1 TB SATA 3 5 inch Hard Disk Drive hot pluggable 540 7507 CRU Fan Module pair five Fan Module pairs per enclosure hot swappable 541 0458 CRU 1 meter mini SAS x4 cable SFF 8088 530 3882 CRU 2 meter mini SAS x4 cable SFF 8088 530 3883 CRU 3 meter mini SAS x4 cable SFF 8088 530 3884 CRU 6 meter mini SAS x4 cable SFF 8088 530 3887 CRU System Controller module hot pluggable 541 2474 CRU Front Indicator Board FIB with ribbon cable 501 7192 CRU System Enclosure Super FRU 541 3424 CRU includes disk backplane and FIB with ribbon cable Power Distribution Board 501 7104 CRU X4500 J Rack Slide Rails stand alone 371 3493 CRU 3 2 Tools and Supplies Needed The J4500 array can be serviced with the following items m No 2 Phillips screwdriver 10 inch recommended length with magnetic tip m Antistatic wrist strap 3 2 Sun Storage J4500 Array Service Manual March 2013 m Stylus or other pointed object to press the recessed Power button and recessed system controller release button The following component replacements require additional tools m Replacing the power distribution board requires a No 1 Phillips screwdriver m Replacing the front indicator board requires a No 1 Phillips screwdriver magnetic tip recommended 3 3 Powering Off the Array and Removing It From the Rack Use the procedures in this section when you are referred to them from the removal and replacement procedures To Pow
24. Critical state Action Check the alarm log to determine whether the disk has failed or has been removed for maintenance xx 41 19 ComponentRemoveEvent fan Minor A fan has changed state from OK to a removed state Action Check the alarm log to determine whether the fan has failed or has been removed for maintenance xx 41 227 ComponentRemoveEvent ps Minor A power supply has changed state from OK to a removed state Action Check the alarm log to determine whether the power supply has failed or has been removed for maintenance xx 75 42 _ RevisionDeltaEvent revision Minor The firmware revision of the enclosure is not at baseline Action upgrade firmware to baseline 4 4 4 4 1 Troubleshooting Problems with the Array The following sections describe how to troubleshoot problems you may experience with the J4500 array Initial Start up on page 9 Check the Event and Performance Logs on page 10 Using the Array Management Software to Monitor Enclosure Health on page 11 Array Link Problems on page 11 Disk Problems on page 13 Array Environment Problems on page 15 Power Problems on page 16 Initial Start up If you are unable to see the array drives after powering on the array check the following Ensure all cables are properly connected power and SAS Chapter4 Troubleshooting 4 9 4 4 2 4 421 4 10 m Be sure you are using SAS cables supported for use with the array
25. GURE 3 20 Then tighten its securing screw FIGURE 3 20 Replacing the SC Module 11 Reattach any cables you previously unplugged from the SC module Ensure that the cables are fully and properly seated 12 Place the plastic connector covers you removed from the new SC module on to the connectors of the defective SC module for return to the factory Chapter 3 Maintaining the Sun Storage J4500 Array 3 31 13 If the array was configured for zoning or multipathing you will need to re establish the appropriate initiator to disk access configuration using the Sun Common Array Manager version 6 4 1 at a minumum Detailed instructions for configuring zoning and multipathing for the array can be found in the Sun Storage J4500 Array System Overview 820 3163 and the Sun StorageTek Common Array Manager Release Notes for the version of CAM being used V To Replace the Array Chassis This section describes how to replace the array chassis which includes the chassis the hard disk drive backplane and the front indicator board and ribbon cable 1 2 Power off the array enclosure as described in Chapter 2 Unplug the power cords and SAS cables Wait 20 seconds for the power supplies to power down Remove the system controller as described in To Replace the System Controller Module on page 3 28 Remove the power supplies as described in To Replace a Power Supply on page 3 26 Remove the fan modul
26. HUA7250SBSUN500G A90A Hitachi 500 GB SATA 390 0384 02 m HUA7275SASUN750G A90A Hitachi 750 GB SATA 390 0379 02 m HUA7210SASUN1 0T A90A Hitachi 1 0 TB SATA 390 0381 012 m ST35002NSSUN500G SUOB Seagate 500GB SATA 390 0412 02 m ST37502NSSUN750G SUOB Seagate 750GB SATA 390 0413 02 m ST31000NSSUN1 0T SUOB Seagate 1 0 TB SATA 390 0414 02 Note The J4500 array is shipped from the factory with drives of the same capacity Mixing drives of different capacities in the array is unsupported Refer to the Sun Storage J4500 Array Product Notes 820 3162 for updated information Array Environment Problems The array enclosure needs to operate within a specific temperature range below 35 C or 95 F If the internal temperature is above that the fans automatically increase in speed when a thermal threshold is reached This could be a reaction to higher external ambient temperatures in the local environment If the fan noise level and tone seem high check to ensure there is no airflow restriction raising the enclosure s internal temperature If an excessive temperature threshold is reached that could damage components in the enclosure the J4500 array Over Temperature LED will light If this happens do the following m Use your array management software to check for a faulty fan An enclosure fan is a hot swappable and may be replaced with the power on The fans include status LEDs to identify a faulty fan For step by step procedures for repla
27. ISK27_RX_P C27 DISK27 TX_N A28 DISK15_TX_P B28 DISK27_RX_N C28 DISK27_TX_P A29 DISK3_ACT_LED_L B29 DISKI5 ACT LED LL C29 _ DISK27 ACT LED_L A30 DISKI6 ACT LED LL B30 DISK4_ACT_LED_L C30 DISK39_ACT_LED_L A31 DISK39_RX_P B31 DISK39 TX_N C31 DISK4_RX_P A32 DISK39_RX_N B32 DISK39_TX_P C32 DISK4 RX_N A33 DISK4 TX_N B33 DISK16_RX_P C33 DISK16 TX_N A34 DISK4_TX_P B34 DISK16_RX_N C34 DISK16_TX_P A35 DISK28_RX_P B35 DISK28_TX_N c35 DISK40_RX_P A36 DISK28_RX_N B36 DISK28_TX_P C36 DISK40_RX_N A37 DISK40_TX_N B37 DISK5_RX_P C37 DISK5_TX_N A38 DISK40_TX_P B38 DISK5_RX_N C38 DISK5_TX_P A39 DISK28_ACT_LED_L B39 DISK40_ACT_LED_L C39 DISK5_ACT_LED_L A40 DISK41_ACT_LED_L B40 DISK29_ACT_LED_L C40 DISK17_ACT_LED_L A41 DISK17_RX_P B41 DISK17_TX_N C41 DISK29_RX_P A42 DISK17_RX_N B42 DISK17_TX_P C42 DISK29_RX_N A43 DISK29 TX_N B43 DISK41_RX_P C43 DISK41_TX_N A44 DISK29 TX_P B44 DISK41_RX_N C44 DISK41 TX_P A45 3 3AUX IN B45 3 3AUX IN C45 3 3AUX IN A46 GND B46 5V_DISK_SENSE_N C46 GND A47 33 AUX_SENSE_P B47 5V_DISK_SENSE_P C47 SP I2C CLK A48 33 AUX SENSEN B48 MAMMOTH_INT_L C48 SP I2C DAT Appendix B Connector Pinouts B 5 TABLE B 4 I O to Backplane J25 to J51 Connector Pinouts Pin Pin Name Pin Pin Name Pin Pin Name Al 12V_SENSE_P B1 3_3AUX_POWERGO C1 VDD_RTC OD A2 12V_SENSE_N B2 PS1_ENABLE_L C2 PSO_ENABLE_L A3 DISK6_RX_P B3 DISK6_TX_N C3 DISK18_RX_P A4 DISK6_RX_N B4 DISK6_TX_P C4 DISK18_RX_N A5 DISK18_TX_N B5 DISK30_R
28. LI to be removed from the display This prevents the problem of the controller attempting to remove drives at the same time it is reading the same drives on another port If no display is available you should wait at least 2 minutes between pull and reconnect In a multipath environment Since the J4500 array uses SATA drives the potential for SATA affiliation conflicts exists Conflict can occur when more than one initiator tries to access the drive via the same path for example two hosts attached to SAS A on a J4500 array or if you move an established connection from one domain port to another for example from port 0 to port 1 Possible symptoms of SATA affiliation conflicts are operating system hangs zoning operations take longer than 10 minutes to complete and or disk utilities like format will not return device lists in a timely fashion For more about SATA affiliations see the Sun Storage J4500 Array System Overview 820 3163 Sun Storage J4500 Array Service Manual March 2013 4 4 5 4 4 5 1 4 4 5 2 Disk Problems Issues with array disks might be identified by viewing the system event log being alerted by your array management software or by viewing the J4500 array s LEDs In the event of a disk failure the disk may be replaced with the array online Vv To Replace a Disk If the disk must be replaced complete the following tasks 1 Slide the J4500 array out of the rack far enough to remove the disk top
29. March 2013 Preface This document contains information and procedures for maintaining and upgrading the Sun Storage J4500 array Before You Read This Book It is important that you review the safety guidelines in the Sun Storage J4500 Array Safety and Compliance Guide 820 3161 Typographic Conventions Typeface Meaning Examples AaBbCc123 The names of commands files Edit your login file and directories on screen Use 1s a to list all files computer output You have mail AaBbCc123 What you type when su contrasted with on screen Password computer output AaBbCc123 Book titles new words or terms Read Chapter 6 in the User s Guide words to be emphasized Replace command line variables with real names or values These are called class options To delete a file type rm filename vii Note Characters display differently depending on browser settings If characters do not display correctly change the character encoding in your browser to Unicode UTF 8 Documentation Support and Training The Sun web site provides information about the following additional resources m Documentation http docs sun com app docs prod j4500 array m Support http www sun com support m Training http www sun com training Third Party Web Sites Sun is not responsible for the availability of third party web sites mentioned in this document Sun does not endorse and is not responsible or liab
30. Pinouts This appendix contains information about the Sun Storage J4500 array s connector pinouts for the following connectors B 1 Section B 1 Mini SAS Connectors on page B 1 Section B 2 I O to Disk Backplane Connectors on page B 3 Section B 3 Power Supply Connector on page B 7 Section B 4 Disk Backplane to Front Indicator Connector on page B 8 Section B 5 Backplane to Disk Backplane Connector on page B 9 Section B 6 Fan Tray Connectors on page B 10 Section B 7 Fan Connectors on page B 11 Mini SAS Connectors The table below defines the pin assignments for mini SAS x4 receptacle connectors for applications using up to four of the physical links Be sure you use supported mini SAS x4 SFF 8088 cables with these connectors see Section 3 1 Options and Replaceable Components on page 3 1 B 1 FIGURE B 1 Mini SAS x4 Connectors TABLE B 1 Mini SAS x4 External Connector Pinout Pin Signals Based on Physical Links Supported by the Cable Signal One Two Three Four RX0 A2 A2 A2 A2 RX0 A3 A3 A3 A3 RX1 not connected A5 A5 A5 RX1 not connected A6 A6 A6 RX2 not connected not connected A8 A8 RX2 not connected not connected A9 A9 RX3 not connected not connected not connected A11 RX3 not connected not connected not connected A12 TX0 B2 B2 B2 B2 TX0 B3 B3 B3 B3 TX1 not connected B5 B5 B5 TX1 not connected B6 B6 B6 TX2 not connected not connected B8 B
31. Sun Storage J4500 Array Service Manual SS KG S u n Part No 820 3160 12 March 2013 Revision A ORACLE Copyright 2009 2013 Oracle Corporation 500 Oracle Parkway Redwood City California 94065 U S A All rights reserved Sun Microsystems Inc has intellectual property rights relating to technology that is described in this document In particular and without limitation these intellectual property rights may include one or more of the U S patents listed at http Www sun com patents and one or more additional patents or pending patent applications in the U S and in other countries This document and the product to which it pertains are distributed under licenses restricting their use copying distribution and decompilation No part of the product or of this document may be reproduced in any form by any means without prior written authorization of Sun and its licensors if any U S Government Rights Commercial use Government users are subject to the Sun Microsystems Inc standard license agreement and applicable provisions of the FAR and its supplements U T se is subject to license terms his distribution may include materials developed by third parties Sun Sun Microsystems the Sun logo and Sun Storage J4500 Array are trademarks or registered trademarks of Sun Microsystems Inc or its subsidiaries in the U S and other countries This productis covered and controlled by U S Export Control laws and may be
32. The array may also be reset remotely using the Sun Common Array Manager Note This procedure should only be performed after you ve checked of other problems at the server and have shut down all server processes that are actively accessing the J4500 array 1 At the back of the J4500 array locate the enclosure Reset button see FIGURE 4 3 2 Using a paper clip or stylus press and release the recessed button on the back panel The reset process takes about 1 minute After that the server should see the array disks Sun Storage J4500 Array Service Manual March 2013 FIGURE 4 3 Enclosure Reset Button Location Figure Legend 1 Enclosure Reset button 4 6 Clearing the Enclosure Zoning Password When creating storage zones on your J4500 array use the Common Array Manager CAM CAM allows you to set a zoning password for each of the array s SAS domains each domain equates to one of the array s SAS fabrics A or B The zoning passwords are stored in the array expanders and in CAM and are used to prevent unauthorized changes to storage zones If the array s zoning password is ever forgotten or becomes corrupt it can be cleared using the enclosure zoning password clear button on the back of the J4500 array Note Using the enclosure zoning password clear button clears the zoning password for both of the J4500 array s SAS domains It does not clear zoning configurations
33. To Power On the Array 2 12 v To Place the Array Into Standby Power Mode 2 12 v To Power Off the Array 2 13 221 AC Power Failure Auto Recovery 2 13 3 Maintaining the Sun Storage J4500 Array 3 1 3 1 3 2 3 3 3 4 3 5 3 6 Options and Replaceable Components 3 1 Tools and Supplies Needed 3 2 Powering Off the Array and Removing It From the Rack 3 3 v To Power Off the Array 3 3 v To Remove the Array Enclosure From the Rack 3 4 Removing and Replacing the Hard Disk Drive Access Cover 3 8 v To Remove the Hard Disk Drive Access Cover 3 9 v To Replace the Hard Disk Drive Access Cover 3 9 Internal Component Locations 3 11 Replacing Components 3 12 To Replace a Fan Module 3 12 To Replace the Front Indicator Board 3 15 To Replace a Hard Disk Drive 3 18 To Replace the Power Distribution Board 3 21 To Replace a Power Supply 3 26 1 1 K To Replace the System Controller Module 3 28 iv Sun Storage J4500 Array Service Manual March 2013 3 7 v To Replace the Array Chassis 3 32 Upgrading Enclosure Firmware 3 33 3 7 1 Ensure Both SAS Fabrics are Upgraded to the Same Firmware Revision Level 3 33 Troubleshooting 4 1 4 1 4 2 4 3 4 4 External Status LEDs 4 1 Internal Disk Drive and Fan LEDs 4 3 Diagnostic and Management Tools 4 5 4 3 1 4 3 2 SunVTS 4 5 Common Array Manager CAM 4 5 v To Access Service Advisor Procedures 4 6 v To Reserve the Array for Maintenance 4 6 v To Release the Arra
34. USB_P B1 SHORT_PIN1 C1 POWER_BUTTON_L A2 _ FRONT_USB_N B2 P3_3V C2 LOCATE_BUTTON_L A3 5V_AUX B3 5V_AUX C3 P5V A4 _ PS2_BATT_L B4 GND C4 GND A5 DISK36_TX_P B5 DISK36_RX_N C5 DISK24_TX_P A6 _ DISK36 TX_N B6 DISK36_RX_P C6 DISK24_TX_N A7 _ DISK24_RX_N B7 DISK12_TX_P C7 DISK12_RX_N A8 _DISK24 RX_P B8 DISK12_TX_N C8 DISK12_RX_P A9 DISK36 ACT LED L B9 DISK24 ACT LED L C9 DISK12 ACT LED_L A10 DISKI3 ACT LEDL B10 DISKI ACT LEDL C10 DISK0 ACT LED_L A11 DISKO TX_P B11 DISKO0O RX_N C11 DISK1_RX_P A12 DISKO TX_N B12 DISKO_RX_P C12 DISK1_RX_N A13 DISK1 TX_N B13 DISKI3 RX_P C13 DISKI3 TX_N A14 DISK1 TX_P Bl4 DISK13_RX_N C14 DISK13 TX_P A15 DISK25_RX_P B15 DISK25 TX_N C15 DISK37_RX_P A16 DISK25_RX_N B16 DISK25_TX_P C16 DISK37_RX_N A17 DISK37 TX_N B17 DISK2 RX_P C17 DISK2_TX_N A18 DISK37 TX_P B18 DISK2 RX N C18 DISK2 TX_P A19 DISK25 ACT LEDLL B19 DISK37_ACT_LED_L C19 DISK2_ACT_LED_L A20 DISK3S8 amp ACT LED LL B20 DISK26 ACT LEDL C20 DISK14 ACT LED_L A21 DISK14_RX_P B21 DISK14_TX_N C21 DISK26_RX_P Sun Storage J4500 Array Service Manual March 2013 TABLE B 3 I O to Disk Backplane J24 to J49 Connector Pinouts Continued Pin Pin Name Pin Pin Name Pin Pin Name A22 DISK14_RX_N B22 DISK14_TX_P C22 DISK26_RX_N A23 DISK26_TX_N B23 DISK38_RX_P C23 DISK38_TX_N A24 DISK26_TX_P B24 DISK38_RX_N C24 DISK38_TX_P A25 DISK3_RX_P B25 DISK3_TX_N C25 DISK15_RX_P A26 DISK3_RX_N B26 DISK3_TX_P C26 DISK15_RX_N A27 DISKI5 TX_N B27 _D
35. Using longer or non certified cables is not supported For a list of supported cables see Section 3 1 Options and Replaceable Components on page 3 1 m You should carefully follow the configuration rules listed in Section 2 1 Configuration and Cabling on page 2 1 Not following these rules could result in an unsupported configuration m Check the array indicator LEDs to make sure all components are operating normally and the link LEDs are green m The proper startup seguence for the enclosure is to power on the enclosure first wait one minute then power up the server Check the Event and Performance Logs The operating system event log is a good first place to start in identifying problems or potential issues with the enclosure or its disks If you experience disk problems such as disk errors or invalid read writes the system event log can help identify the problem disk Note By default errors for the enclosure temperature voltage device status may not be logged in the system event log but only in the array management software event log If you want errors to be forwarded to the system event log refer to the HBA documentation to see if it supports this feature You may have problems with the array listed in multiple log files system and HBA If this is the case concentrate on recent errors that best relate to the problem Try to pinpoint the time when problems began to appear Search through the log file
36. X_P C5 DISK30_TX_N A6 DISK18_TX_P B6 DISK30_RX_N C6 DISK30_TX_P A7 DISK6_ACT_LED_L B7 DISK18_ACT_LED_L C7 DISK30 ACT _LED_L A8 DISK19_ACT_LED_L B8 DISK7_ACT_LED_L C8 DISK42_ACT_LED_L A9 DISK42_RX_P B9 DISK42_TX_N C9 DISK7_RX_P A10 DISK42_RX_N B10 DISK42_TX_P C10 DISK7_RX_N A11 DISK7_TX_N B11 DISK19_RX_P CU DISK19_TX_N A12 DISK7_TX_P B12 DISK19_RX_N C12 DISK19_TX_P A13 DISK31_RX_P B13 DISK31_TX_N C13 DISK43_RX_P A14 DISK31_RX_N B14 DISK31_TX_P C14 DISK43_RX_N A15 DISK43_TX_N B15 DISK8_RX_P C15 DISK8_TX_N A16 DISK43 TX_P B16 DISK8_RX_N C16 DISK8_TX_P A17 DISK31 ACT LED LL B17 DISK43_ACT_LED_L C17 DISK8_ACT_LED_L A18 DISK44 ACT LED_L B18 DISK32 ACT LED LL C18 DISK20_ACT_LED_L A19 DISK20_RX_P B19 DISK20 TX_N C19 DISK32 RX_P A20 DISK20 RX_N B20 DISK20 TX_P C20 DISK32 RX_N A21 DISK32 TX_N B21 DISK44 RX_P C21 DISK44 TX_N A22 DISK32_TX_P B22 DISK44_RX_N C22 DISK44_TX_P A23 DISK9_RX_P B23 DISK9_TX_N C23 DISK21_RX_P A24 DISK9_RX_N B24 DISK9_TX_P C24 DISK21_RX_N A25 DISK21_TX_N B25 DISK33_RX_P C25 DISK33_TX_N A26 DISK21_TX_P B26 DISK33_RX_N C26 DISK33_TX_P A27 DISK9_ACT_LED_L B27 DISK21_ACT_LED_L C27 DISK33_ACT_LED_L A28 DISK22_ACT_LED_L B28 DISK10_ACT_LED_L C28 DISK45_ACT_LED_L A29 DISK45_RX_P B29 DISK45_TX_N C29 DISK10_RX_P B 6 Sun Storage J4500 Array Service Manual March 2013 TABLE B 4 I O to Backplane J25 to J51 Connector Pinouts Continued Pin Pin Name Pin Pin Name Pin Pin Name A30 _DISK45_RX_N B30 DISK45_TX
37. _P C30 DISK10_RX_N A31 DISK10 TX_N B31 DISK22 RX_P C31 DISK22 TX N A32 DISK10 TX_P B32 DISK22 RX_N C32 DISK22 TX_P A33 _ DISK34_RX_P B33 DISK34_ TX_N C33 DISK46_RX_P A34 DISK34 RX_N B34 DISK34_TX_P C34 DISK46_RX_N A35 _ DISK46 TX_N B35 DISK11_RX_P c35 DISK11 TX_N A36 _ DISK46_TX_P B36 DISK11_RX_N C36 _ DISK11 TX_P A37 DISK34 ACT LED LL B37 DISK46_ACT_LED_L C37 __ DISK11 ACT LED_L A38 DISK47 ACT LED LL B38 DISK35_ACT_LED_L C38 DISK23_ACT_LED_L A39 _ DISK23_RX_P B39 DISK23 TX_N C39 DISK35_RX_P A40 DISK23_RX_N B40 DISK23_TX_P C40 DISK35_RX_N A41 DISK35_TX_N B41 DISK47_RX_P C41 DISK47_TX_N A42 DISK35_TX_P B42 DISK47_RX_N C42 DISK47_TX_P A43 PS0 FAN_FAIL_L B43 PSO_POWEROK C43 PS1_POWEROK A44 PS1 FAN FAIL L B44 PSO_PRESENT_L C44 _ PSZ POWEROK A45 PS2 FAN FAIL L B45 PS1_ PRESENT _L C45 PSO_FAIL A46 PSO_VIN_GOOD_L B46 PS2_PRESENT_L C46 PS1_FAIL A47 PS1_VIN_GOOD_L B47 PS2_VIN_GOOD_L C47 PS2_FAIL A48 PS2 ENABLE_L B48 SHORT_PIN4 C48 INTRUSION_SW B 3 Power Supply Connector The power supply connector has signal pins and power blades See TABLE B 5 for signal pins and TABLE B 6 for power blades Appendix B Connector Pinouts B 7 TABLEB 5 Power Supply Signal Connectors XY 1 D 3 3AUX C 3 3AUX B 3 3AUX A 3 3AUX 2 GND GND GND GND 3 4 5 6 12LS Spare SCL A0 AC OK 12V RS 12V RS Al PSON PSKILL SDA A2 PRESENT PWOK FAIL ACL TABLE B 6 Power Supply Connector Power Blades 7 3 3 Vsb RS 3 3 Vsb RS Fa
38. and back panels are shown in FIGURE 4 1 4 1 FIGURE 4 1 eA OB Oo ow ee Sun Storage J4500 Array Front and Back Panel LEDs TABLE4 1 Front and Back Panel LEDs Figure Callout Name Color Function 1 amp 9 Enclosure locate White Operators can turn this LED on remotely to help locate the server in button LED a crowded server room Press to turn on or off Pressing the Locate LED Switch for five seconds turns all indicators on for 15 seconds 2 amp 10 System fault Amber _ Alert Service action is required 3 amp 11 System power Green On Power is on Blinking Standby power is on but main power is off Off Power is off 4 Top fault Amber On Hard disk or fan fault service is required or should be scheduled 5 Rear fault Amber On Power supply or system controller fault service is required 6 Over temperature Amber System over temperature 7 PS fault Amber Service action required 8 PS OK Green On AC and DC OK Slow blink AC OK 12 SAS link Green Each SAS port has a SAS Link Activity LED On 1 to 4 links are ready Blinking Read Write port activity Off Link is lost 4 2 Sun Storage J4500 Array Service Manual March 2013 TABLE 4 1 Front and Back Panel LEDs Continued Figure Callout Name Color Function 13 SC ready to remove Blue System Controller SC service action allowed 14 SC fault Amber Service action required 15 SC OK Green Operational No action reguired
39. ard c Push down gently on the fan module until its connector is fully engaged Once fully engaged the amber LED on the fan tray may light momentarily 6 Close the fan cover and tighten the retaining screws on the left and right sides of the cover To Replace the Front Indicator Board The front indicator board supports the front panel power button and front panel indicator LEDs This board also contains the ribbon cable that connects to the hard disk drive backplane Be sure you have the tools necessary as described in Section 3 2 Tools and Supplies Needed on page 3 2 1 Power off and unplug the array enclosure as described in Chapter 2 Caution To power off the enclosure completely you must disconnect the AC power cords from the back panel of the array enclosure It takes a full 20 seconds with the AC power cords unplugged for internal power to be completely drained from the enclosure 2 If the array enclosure is in a rack slide it far enough out of the rack so that you can access the fan modules 3 From the front of the enclosure open the fan cover Using a No 2 Phillips screwdriver loosen the two captive screws on the left and right sides 4 Remove fan tray 0 and fan tray 1 5 Remove the hard disk drive access cover so that the fan cover opens more freely See To Remove the Hard Disk Drive Access Cover on page 3 9 Using a No 2 Phillips screwdriver loosen the two captive screws on the left and
40. ation for information on adding a new hard disk 3 20 Sun Storage J4500 Array Service Manual March 2013 Note If the hard disk was previously configured as a RAID 1 or higher array an automatic resynchronization is invoked and the contents are automatically rebuilt from the rest of the array with no need to reconfigure the RAID parameters If the bad hard disk was configured as a spare the new hard disk is automatically configured as a new spare To Replace the Power Distribution Board This section describes how to remove and replace the power distribution board PDB which is also called the power backplane Be sure you have the tools necessary as described in Section 3 2 Tools and Supplies Needed on page 3 2 1 Power off the array enclosure as described in Chapter 2 Caution To power off the enclosure completely you must disconnect the AC power cords from the back panel of the array enclosure It takes a full 20 seconds with the AC power cords unplugged for internal power to be completely drained from the enclosure 2 Disconnect all cables from the enclosure 3 Remove the system controller as described in To Replace the System Controller Module on page 3 28 4 Remove all power supplies as described in To Replace a Power Supply on page 3 26 5 From the back of the enclosure remove the power supply cover Using a No 1 Phillips screwdriver remove the two screws on the power supply cover
41. ations When SATA drives are used an affiliation dedication to the initiator HBA port is automatically created This complies with the SATA protocol and is point to point in nature If multiple initiators are attached to a single SAS fabric either SAS A or B the drive to initiator affiliation will be arbitrarily chosen which can create potential issues such as disks or initiators not being seen Refer to the chapters on zoning and multipathing in the Sun Storage J4500 Array System Overview 820 3163 for proper initiator to disk access configuration Also refer to the Sun StorageTek Common Array Manager Release Notes for the version of CAM being used Caution To prevent electrostatic discharge ESD damage to the components on the system controller connect a ground strap between yourself and the chassis ground before proceeding See FIGURE 3 7 1 Disconnect the power cables from the array Caution Although both power supplies should turn off when you remove the system controller voltage could be present on the chassis connectors if either power supply did not shut down as expected Thus you must disconnect the power cords from the power supplies and wait 20 seconds to avoid any risk from inadvertent contact with those connectors 2 Disconnect the SAS cable s connected to the system controller SC module You must label where your cables are connected as you disconnect them to ensure correct reconnection to a s
42. cing enclosure fans refer to To Replace a Fan Module on page 3 12 m Check that there is clear uninterrupted airflow at the front and rear of the storage system m Check for enclosure intake restrictions due to dust buildup and clear them m Check for excessive recirculation of heated air from the rear of the array enclosure to the front m Reduce the ambient temperature in the room where the array enclosure is racked Chapter 4 Troubleshooting 4 15 4 4 7 Power Problems The J4500 array includes redundant hot swappable power supplies If a power supply fails you may be alerted by the array management software or the enclosure power supply status LEDs an alert LED will light amber both at the front and rear of the enclosure when service is required For step by step procedures for replacing an array power supply see To Replace a Power Supply on page 3 26 4 5 4 16 Resetting the Enclosure Hardware In the event the array becomes non responsive to host commands or you cannot see its disks you may need to reset the array enclosure hardware You can reset the array with the power on The array takes about 1 minute to reset before relinking to the host Note The enclosure may be reset remotely using the Common Array Manager CAM software To Reset the Enclosure Hardware Using the Reset Button Resetting the array is done by pressing a recessed button at the rear of the enclosure see FIGURE 4 3
43. cover panel See To Remove the Hard Disk Drive Access Cover on page 3 9 2 To replace a disk use the operating system or enclosure management software command to unmount the disk and prepare it for removal This is required to isolate the disk and stop all read write activity 3 Identify the physical disk to be removed by looking for the blue ready to remove LED or the amber failed LED on the disk Then remove the disk For step by step procedures for removing disks from the enclosure see To Replace a Hard Disk Drive on page 3 18 4 Replace the disk then use the operating system or enclosure management software commands to remount the disk If the disk is part of a RAID volume it will automatically rebuild with the required data after replacement Guidelines for Removal and Replacement of RAID Storage When removing and replacing RAID disks in the J4500 array use the following guidelines m Perform RAID disk removal and replacement procedures with the system powered on That way the HBA can update its RAID configuration information m When removing and replacing disks allow enough time between each operation for the HBA to update the RAID configuration information When hot plugging non failed drives for test purposes you should wait a full minute after removal before reinserting the drive Persistent Affiliation When Changing HBAs When connecting your array to an HBA it is possible that the SAS affiliation
44. d on page 3 21 m To Replace a Power Supply on page 3 26 m To Replace the System Controller Module on page 3 28 To Replace the Array Chassis on page 3 32 Caution Before handling components attach an ESD wrist strap to a grounding location on the chassis see FIGURE 3 7 The enclosure s printed circuit boards and hard disk drives contain components that are extremely sensitive to static electricity To Replace a Fan Module Each fan module also known as a fan tray has two fans The array enclosure has five fan modules for a total of 10 fans in the enclosure This component is customer replaceable Note Enclosure cooling might be affected by dust and contaminant build up It is recommended that the enclosure be opened and checked approximately every six months or more often in dirty operating environments Check component heatsinks fans and air openings If necessary clean the enclosure by brushing or blowing contaminants or carefully vacuuming contaminants from the enclosure Sun Storage J4500 Array Service Manual March 2013 Caution The fans are hot swappable and can be removed and replaced while the array is running Do not keep the fan tray access cover open for more than 60 seconds at a time to avoid overheating the array enclosure Remove and replace only one fan module at a time Fans are labeled FTO fan tray 0 to FT4 fan tray 4 See Section 3 5 Internal Component Locati
45. drive access cover and using a No 2 Phillips screwdriver tighten the two screws on the left and right sides See To Replace the Hard Disk Drive Access Cover on page 3 9 Chapter 3 Maintaining the Sun Storage J4500 Array 3 17 VW To Replace a Hard Disk Drive This section describes how to remove and replace a hard disk drive The J4500 array comes fully populated with 48 SATA drives installed When replacing drives note the following m Replacement drives must be SATA of the same capacity and the same manufacturer as the drive being replaced If is configured for multipathing only supported drives may be used for more on drives supported for multipath see Section 4 4 5 4 Multipath Problems With Unsupported Drives on page 4 14 m Drives are a hot pluggable CRU and can be replaced by anyone Hot pluggable means that the hard drive must be first brought offline by using a management software or operating system command however the array does not need to be powered off m A single hard disk failure does not cause data loss if the hard disk is part of a RAID 1 or higher volume The hard disk can be hot plugged but not hot swapped When a new hard disk is inserted the contents are automatically rebuilt from the rest of the array with no need to reconfigure the RAID parameters If the bad hard disk was configured as a hot spare the new hard disk is automatically configured as a new hot spare Do not configure RAID volu
46. e 3 9 Caution Make sure you label the drives so you can replace them in their original locations Not doing so may result in data loss 5 To completely remove the system from the rack do the following a Press the green release lever with embossed arrow on each slide rail to disengage the system inner rails from the slide rail assembly see the inset arrows labeled 1 and 2 in FIGURE 3 2 Chapter 3 Maintaining the Sun Storage J4500 Array 3 5 b Holding the handles located on each side of the system slide the system completely out of the rack see label 4 in FIGURE 3 2 and set it down on a clean stable surface FIGURE 3 2 Removing the Enclosure from the Rack 6 To prevent the middle rails from blocking access to the aisle as you service your system out of the rack release the middle rail locks and then slide the middle rails back inside the outer rails See FIGURE 3 3 3 6 Sun Storage J4500 Array Service Manual March 2013 FIGURE 3 3 Releasing the Middle Rail Lock Note When reinstalling the system into the rack first pull the middle rails back out to their locking position see FIGURE 3 4 before attempting to reinsert the inner rails on the system into the middle and outer slide rails Chapter 3 Maintaining the Sun Storage J4500 Array 3 7 FIGURE 3 4 Correct Setup for Inserting the System Into the Slide Rails 3 4 Removing and Replacing the Hard Disk Drive Access Cover This section
47. e connected to a supported SAS PCle ExpressModule HBA that is used exclusively to connect external SAS devices Cabling the SAS Connectors The following figure shows the SAS connector ports for cabling J4500 array to your server s HBA Before cabling a J4500 array to your server s HBA refer to the Section 2 1 Configuration and Cabling on page 2 1 Chapter2 Configuring and Powering On the Sun Storage J4500 Array 2 5 2 6 FIGURE 2 1 Sun Storage Array Back Panel SAS Ports Figure Legend 1 SAS B secondary fabric 2 SAS A primary fabric The J4500 array has two SAS fabrics SAS A primary and SAS B secondary Each connector port on both fabrics connects to all 48 disks SAS B is a redundant fabric SAS port descriptions and assignments are shown in FIGURE 2 2 Examples of supported configurations can be found in Section 2 1 4 Example Configurations on page 2 7 FIGURE 2 2 SAS Ports Diagram Applies to Both SAS A Ports and SAS B Ports Figure Legend 1 SAS Port 1 4 PHYs activity LED supports direct or table routing Sun Storage J4500 Array Service Manual March 2013 2 1 4 2 1 4 1 2 1 4 2 Figure Legend Continued 2 SAS Port 0 4 PHYs activity LED supports direct or subtractive routing 3 Port 1 connects to an HBA or to a downstream J4500 array 4 Port O connects to an HBA or from an upstream J4500 array Example Configuration
48. en out of its keyed openings from the chassis standoffs See FIGURE 3 16 3 24 Sun Storage J4500 Array Service Manual March 2013 FIGURE 3 16 Pulling Out the Power Distribution Board 8 Install the new PDB a Align the new PDB so that the chassis standoffs protrude through its keyed openings and then slide the PDB downward to lock it into place Push down on the edge of the board Use a No 1 Phillips screwdriver to tighten the three captive screws that secure the PDB to the chassis See FIGURE 3 15 Verify that the hard disk drive access cover intrusion switch is functioning correctly and is not bent during installation of the PDB See To Replace the Hard Disk Drive Access Cover on page 3 9 9 Replace the rear chassis filler panel 10 Replace the power supply cover a Align the mushroom head pins with the indentations in the cover This ensures that the intrusion switch is not blocked For the locations of the mushroom head pins see FIGURE 3 13 Push down on the cover and then slide the cover forward into place Replace and tighten the two screws at the rear of the power supply cover Chapter 3 Maintaining the Sun Storage J4500 Array 3 25 11 Replace all power supplies a Align the power supply with the empty bay in the chassis b With the power supply handle in the down position push the power supply into the bay It will stop about three quarters of the way in when it meets the connecto
49. er or from standby power back to main power Standby power mode leaves the power supplies partially on but powers down the enclosure hard disks SAS expanders and SAS links 1 To switch the array enclosure from main power mode to standby mode use a stylus to press and hold in the power button on the front panel see FIGURE 1 2 for 5 or more seconds during which the locate LED will flash As the enclosure enters standby power mode the Power OK LED on the front and back panel blinks indicating that standby power mode is working Sun Storage J4500 Array Service Manual March 2013 22 1 2 Release the power button on the front panel With AC power connected the array takes about 10 seconds to go fully into standby power mode Caution To power off the array completely you must disconnect the AC power cords from the back panel of the array enclosure It takes a full 20 seconds with the AC power cords unplugged for internal power to be completely drained from the enclosure 3 To reapply main power to the array from standby power mode use a stylus to press and release the recessed Power button on the array front panel See FIGURE 1 2 When main power is applied to the array the Power OK LED next to the Power button lights and remains lit To Power Off the Array To power off the array completely you must disconnect the AC power cords from the power supplies at the back of the array enclosure The power switch is o
50. er Off the Array Before attempting to work inside the array enclosure power it down as follows 1 Shut down the J4500 array from main power as described in Chapter 2 Caution When you use the Power button to enter standby power mode power is still directed to the power supply fans indicated when the Power OK LED is flashing To completely power off the array enclosure you must disconnect the AC power cords from the back panel of the array 2 Disconnect both power cords from the array s power supplies 3 Disconnect any other cables that must be disconnected in order to remove and replace a specific component It is a good idea to label your cables as you disconnect them to ensure correct reconnection Caution Before handling components attach an electrostatic discharge ESD wrist strap to a grounding point on the chassis The system s printed circuit boards and hard disk drives contain components that are extremely sensitive to static electricity Chapter 3 Maintaining the Sun Storage J4500 Array 3 3 V To Remove the Array Enclosure From the Rack This procedure assumes you have turned off the system and removed any cables or cords that would restrict the movement of the system Caution To avoid serious personal injury and or equipment damage while handling or moving this product always use all four chassis handles to support the product weight These systems can weigh up to 170 pounds 77 kg when
51. er is off 3 AC power connector Each power supply has its own AC connector with a clip to secure its power cable 4 Chassis ground Connect grounding straps here 5 Filler panel This filler panel seals an access area in the chassis used by service personnel 6 Locate button LED white Using array management software operators can turn this LED on remotely to help them to locate the enclosure in a crowded server room Press to turn off 7 System fault LED amber On Service action is required 8 System power LED green On Power is on Chapter 1 Blinking Standby power is on but main power is off Off Power is off Introduction to the Sun Storage J4500 Array 1 5 TABLE 1 3 Back Panel Features Continued Name Description 9 SAS link activity LED green Each SAS port has a SAS Link Activity LED 10 11 12 13 14 Two mini SAS x4 connector ports SAS B SAS ID or WWN Two mini SAS x4 connector ports SAS A Enclosure reset button System controller status LEDs On 1 to 4 links are ready Blinking Read Write port activity Off Link is lost Secondary redundant SAS ports 0 and 1 each with SAS Link activity LEDs Port 0 uses subtractive or direct routing and connects to a host or upstream devices Port 1 is universal using table and direct routing and connects to a host or downstream devices The label placed here lists the unigue SAS ID address also Known as World Wide Na
52. error condition is detected or an event of significance is detected Note When Auto Service Request ASR is enabled it monitors the array system health and performance and automatically notifies the Sun Technical Support Center when critical events occur Critical alarms generate an Auto Service Request case The notifications enable SunService to respond faster and more accurately to critical on site issues Chapter 4 Troubleshooting 4 7 TABLE 4 3 CAM Events for the Sun Storage J4500 Array Code Event Name Severity Description xx 5 13 ValueChangeEvent disk Major The Disk has changed state from OK to something Critical else Action A disk may have been removed or failed Check the alarm log for additional events xx 5 19 ValueChangeEvent fan Major A fan has changed state from OK to something Critical else Action Check fan LEDs to locate the fault and replace the faulty fan to ensure nominal system operating temperature xx 5 227 ValueChangeEvent ps Major A power supply has changed state from OK to Critical something else Action check the event log and chassis fault LEDs to find the trouble Replace the faulty power supply xx 5 586 ValueChangeEvent chassis Major Chassis has had a negative state change Action Critical Look for other events that can help identify the problem check chassis fault LEDs Replace any failed components xx 5 590 ValueChangeEvent overTemperatureF Major The system has detected a cri
53. es as described in To Replace a Fan Module on page 3 12 Label the hard disks so that you will know which slot to reinstall them in at the end of the procedure Note When you remove the hard disks from their bays you must return each hard disk to the equivalent bay in the new chassis Use an adhesive note or another method to temporarily label the hard disks before you remove them 10 Remove all hard disks from the drive bays as described in To Replace a Hard Disk Drive on page 3 18 Remove old chassis from the rack as described in To Remove the Array Enclosure From the Rack on page 3 4 Remove the rails attached to the old chassis so that you can put them on the new chassis Install the chassis side rails and slide the new enclosure chassis into the rack Refer to the Sun X4500 Slide Rail Installation Guide 820 1858 on the Sun documentation web site for more information 3 32 Sun Storage J4500 Array Service Manual March 2013 11 Reinstall all hard disks to the new chassis as described in To Replace a Hard Disk Drive on page 3 18 Note You must return each hard disk to the bay from which it was removed If the hard disks were previously configured for RAID level 1 or higher an automatic resynchronization should be invoked after the initial power on of the new enclosure to reconfigure the RAID parameters Any hot spares should also be automatically reconfigured as hot
54. he enclosure s primary SAS fabric 2 Then at a convenient time move the SAS cable to the enclosure s secondary SAS fabric When performing this action allow time between the removal of the link from the primary fabric and the reconnection to the secondary fabric for your HBA to recover from the lost and then re established SAS link Depending on the HBA this can take up to 2 minutes each time the link state is changed 3 Using CAM perform the upgrade on the enclosure s secondary SAS fabric 3 34 Sun Storage J4500 Array Service Manual March 2013 CHAPTER 4 Troubleshooting This chapter contains information about the troubleshooting the Sun Storage J4500 array and includes locations and behaviors of the array enclosure status and fault LEDs The information is organized to describe external LEDs that can be viewed on the outside of the enclosure and internal LEDs that can be viewed only with the main cover removed The following sections are included Section 4 1 External Status LEDs on page 4 1 Section 4 2 Internal Disk Drive and Fan LEDs on page 4 3 Section 4 3 Diagnostic and Management Tools on page 4 5 Section 4 4 Troubleshooting Problems with the Array on page 4 9 Section 4 5 Resetting the Enclosure Hardware on page 4 16 Section 4 6 Clearing the Enclosure Zoning Password on page 4 17 4 1 External Status LEDs TABLE 4 1 lists and describes the external LEDs The front
55. ides a comprehensive diagnostic tool that tests and validates Sun hardware by verifying the connectivity and functionality of most hardware controllers and devices on Sun platforms SunVTS software can be tailored with modifiable test instances and processor affinity features SunVTS 6 2 or later software might be preinstalled on some Sun servers or included as bootable Diagnostics CD Booting the system with the CD in the server s internal DVD drive starts SunVTS software Diagnostic tests run and write output to log files that the service technician can use to isolate problems Common Array Manager CAM The Sun StorageTek Common Array Manager CAM software includes the Service Advisor application which provides guided wizards with system feedback for hardware replacement of Customer Replaceable Units CRUs In addition Service Advisor provides troubleshooting procedures for alarms Note All Field Replaceable Units FRUs are also CRUs in the J4500 array Before you can access Service Advisor procedures you must have already installed the Common Array Manager software as described in the Sun StorageTek Common Array Manager User Guide for your version of CAM Enclosure management including viewing the event log and upgrading enclosure firmware and remote command line interface CLI functions are performed by the Sun StorageTek Common Array Manager software The CRU replacement procedures available through the Sun StorageTe
56. iguring and Powering On the Sun Storage J4500 Array 2 11 2 12 Caution Do not operate the enclosure without all fans component heatsinks air baffles and covers installed Severe damage to enclosure components can occur if the enclosure is operated without adequate cooling mechanisms To Power On the Array The proper power up sequence for a system connected to the Sun Storage J4500 array is to first power on the array wait one minute then power on the host server This wait time allows all 48 array hard disk drives to power up to the point where the server can see them and helps reduce the number of start up device link messages saved to the server s log file To apply main power to the array do the following 1 Connect two grounded AC power cords to the two AC power supply connectors at the back of the array enclosure 2 Then connect the other ends of the two AC power cords to grounded AC 110 220 VAC power outlets Connecting the AC power cords to the array automatically applies main power to the array In main power mode the array Power OK LED next to the Power button lights and remains lit Note See the service label on the hard disk drive access cover for an explanation of the LEDs on the hard disk drives fans power supply and system controller Or refer to Chapter 4 To Place the Array Into Standby Power Mode The front panel power button is used to switch the array from main power to standby pow
57. ing several J4500 arrays together to increase the amount of available disks to the host When cascading multiple arrays using a multipath configuration Sun recommends cascading the host links in opposite directions from the edge of the SAS fabrics to prevent a single array failure from preventing access to other arrays in the cascade Zoning is a configuration method that takes the available connected storage and allows each host to have its own storage resources Zoning is done on a per hard disk level and hard disks owned by one host cannot be accessed by other hosts Sun Common Array Manager CAM version 6 4 1 software is reguired to perform host initiator to disk access configuration zoning Configuration Rules Before attaching cables to the J4500 array read through the following configuration rules Sun Storage J4500 Array Service Manual March 2013 2 1 2 1 2 1 2 2 General Rules The array enclosure drive bays must be fully populated All 48 SATA hard disk drives must be present and the same size Do not mix drive capacities in the array enclosure however you could for example have one J4500 populated with 750 GB SATA drives and a daisy chained J4500 array with 1 TB SATA drives The J4500 array does not support SAS drives The mini SAS connector ports are configured as follows Port 0 uses subtractive or direct routing indicated by the circle icon above the connector see FIGURE 2 1 and connects to upstream device
58. ion et la d compilation Aucune partie de ce produit ou document ne peut tre reproduite sous aucune forme par quelque moyen que ce soit sans l autorisation pr alable et crite de Sun et de ses bailleurs de licence s il y en a Droits du gouvernement des Etats Unis L utilisation commercial Les droits des utilisateur du gouvernement des Etats Unis sont soumis aux termes de la licence standard Sun Microsystems et aux conditions appliqu es de la FAR et de ces compl ments L utilisation est soumise aux termes du contrat de licence Cette distributions peut inclure des l ments d velopp s par des tiers Sun Sun Microsystems le logo Sun et Sun Storage J4500 Array sont des marques de fabrique ou des marques d pos es de Sun Microsystems Inc ou ses filiales aux Etats Unis et dans d autres pays Ce produit est soumis la legislation am ricaine en mati re de contr le des exportations et peut tre soumis la r glementation en vigueur dans d autres pays dans le domaine des exportations et importations Les utilisations finales ou utilisateurs finaux pour des armes nucl aires des missiles des armes iologigues et chimiques ou du nucl aire maritime directement ou indirectement sont strictement interdites Les exportations ou r exportations vers les pays sous embargo am ricaine ou vers des entit figurant sur les listes d exclusion d exportations des produits ou des services qui sont r gis par la gislation am ricaine su
59. k Common Array Manager Service Advisor application include but are not limited to m Disks Chapter 4 Troubleshooting 4 5 Power Supplies m Fans System Controller m Chassis W To Access Service Advisor Procedures To launch Service Advisor and access hardware replacement procedures 1 Log on to the Sun Java Web Console on the management software host For example https management_host_address 6789 2 In the Storage section of the Sun Java Web Console page select Sun StorageTek Common Array Manager The navigation pane and the Storage System Summary page appear 3 Select an array under Storage Systems 4 At the top right of the Storage System Summary page click the Service Advisor button The Service Advisor application is displayed in a separate window 5 In the left pane select the type of hardware replacement procedure you want to perform m CRU FRU Removal Replacement Procedures m Array Utilities Note If you see Service only procedures listed these are password protected for access by Sun service personnel only Contact a Sun service representative for further information and assistance with service only procedures 6 To view a procedure in the right pane either select it or expand its category and select the hardware component that corresponds to the procedure VW To Reserve the Array for Maintenance Do the following to reserve the array for maintenance This action will alert other user
60. lacing Components on page 3 12 m Section 3 7 Upgrading Enclosure Firmware on page 3 33 adl Options and Replaceable Components TABLE 3 1 lists the after factory options and replaceable components for the J4500 array All parts are customer replaceable units CRUs Note The J4500 array is shipped from the factory with drives of the same capacity Mixing drives of different capacities in the array is unsupported When ordering a replacement drive ensure that the disk subcomponent of the CRU conforms to this rule 3 1 Devices described as hot pluggable may be replaced without requiring a reboot of the host computer or the array however the device being replaced first needs to be shut down or isolated by the operating system to prevent host access during replacement Devices described as hot swappable may be replaced without any kind of system preparation reboot or shut down Supported components and their part numbers are subject to change over time For the most up to date list of replaceable components product updates and downloads see the following URL http sunsolve sun com handbook_pub Systems TABLE 3 1 Sun Storage J4500 Array Replaceable Components Component Part Number CRU or FRU Power Supply 1500W Type A205 two PS per enclosure hot swappable 300 1787 CRU 500 GB SATA 3 5 inch Hard Disk Drive hot pluggable 541 3050 CRU 750 GB SATA 3 5 inch Hard Disk Drive hot pluggable 540 7244
61. le for any content advertising products or other materials that are available on or through such sites or resources Sun will not be responsible or liable for any actual or alleged damage or loss caused by or in connection width the use of or reliance on any such content goods or services that are available on or through such sites or resources Sun Welcomes Your Comments Sun is interested in improving its documentation and welcomes your comments and suggestions You can submit your comments by going to http www sun com hwdocs feedback Please include the title and part number of your document with your feedback Sun Storage J4500 Array Service Manual part number 820 3160 12 viii Sun Storage J4500 Array Service Manual e March 2013 Change History The following describes the change history of this document m 820 3160 10 October 2008 initial publication m 820 3160 11 June 2009 updated to include support for additional servers multipathing and zoning of array storage for multiple hosts using the Sun Common Array Manager m 820 3160 12 March 2013 updated to remove restriction on mixing drives from different supported manufacturers Preface ix x Sun Storage J4500 Array Service Manual March 2013 CHAPTER 1 Introduction to the Sun Storage J4500 Array This chapter contains an overview of the Sun Storage J4500 array disk enclosure including features and included components m Section 1 1
62. me of the enclosure Primary SAS ports 0 and 1 each with SAS Link activity LEDs Port 0 uses subtractive or direct routing and connects to a host or upstream devices Port 1 is universal using table and direct routing and connects to a host or downstream devices Resets the enclosure hardware without powering down the enclosure For more information see Chapter 4 Blue Ready to remove service action allowed Amber Fault Service action required Green OK no action required L23 Sun Storage J4500 Array Internal Components FIGURE 1 4 shows the locations of the J4500 array components with the covers removed All power supplies drives and fans are numbered and labeled 1 6 Sun Storage J4500 Array Service Manual March 2013 FIGURE 1 4 Internal Components me Pe Figure Legend 1 Power supplies two PSO and PS1 2 System Controller SC board beneath power supplies 3 Hard Disk Drives 48 e gt Fans 5 trays with two fans each Chapter 1 Introduction to the Sun Storage J4500 Array 1 3 Accessory Kit The contents of the accessory kit shipped with the J4500 array are listed in TABLE 1 4 TABLE 1 4 Sun Storage J4500 Array Accessory Kit Item Part Number Sun Storage J4500 Array Accessory Kit which includes the items listed 565 1939 below Two 3 meter mini SAS x4 cables 530 3884 Sun Storage J4500 Array Setup poster 820 3152 Sun Storage J4500 Array Document Se
63. mes with drives of different capacities This can cause unexpected operation or other problems All drives in the array enclosure must be SATA and of the same capacity m Each hard disk has a physical drive number a map of the array hard disks is shown on the service label m When using Linux hosts if you add or remove array disks the host might hang or panic due to known Linux kernel issues If you encounter this problem a reboot of the host should resolve it Caution To avoid overheating the array enclosure do not leave a hard disk drive out for longer than 60 seconds at a time when the array power is on Remove and replace only one hard disk drive at a time Replace the hard disk drive access cover as soon as the service tasks are completed 1 Remove the hard disk drive access cover as described in To Remove the Hard Disk Drive Access Cover on page 3 9 2 Identify the defective hard disk by looking at the hard disk LEDs If the amber middle LED is on the drive is faulty and should be replaced 3 18 Sun Storage J4500 Array Service Manual e March 2013 3 A failed drive should have already been taken offline by the system If you want to remove a drive that has not failed the amber LED is not lit use the operating system or array management software to take the hard disk offline before you remove it Not doing so could cause data loss or unexpected error messages Caution Taking a disk offline that is part
64. n fail Reserved Pin Function P1 12VDC P2 12VDC Return P3 12VDC P4 12VDC Return P5 12VDC P6 12VDC Return P7 12VDC P8 12VDC Return B 4 B 8 Disk Backplane to Front Indicator Connector A 10 wire flex cable connects the disk backplane to the indicator board TABLE B 7 lists the pins TABLE B 7 Disk Backplane to Front Indicator Board Pins Disk Backplane Pin Pin Name Front Indicator Board Pin 1 LOCATE_LED 10 2 LOCATE_BUTTON_L 9 3 ALERT_LED 8 Sun Storage J4500 Array Service Manual March 2013 TABLE B 7 Disk Backplane to Front Indicator Board Pins Disk Backplane Pin Pin Name Front Indicator Board Pin 4 5 6 7 8 9 10 POWER_LED POWER_BUTTON_L FAN_FAIL LED PS_FAIL LED OVERTEMP_LED PRESENT_L GND on front indicator board GND 7 6 5 4 3 2 B 5 Backplane to Disk Backplane Connector The backplane to disk backplane connector has eight blades that support 30 amps each It also has 30 signal pins See TABLE B 8 for the blades and TABLE B 9 for the signal pins TABLE B 8 Backplane to Disk Backplane Connector Power Blades Pin Function Blade 1 12V Blade 2 GND Blade 3 12V Blade 4 GND Blade 5 12V Blade 6 GND Blade 7 GND Blade 8 GND Appendix B Connector Pinouts B 9 TABLE B 9 Backplane to Disk Backplane Connector Signal Pins Pin Pin Name Pin Pin Name Al 3 3V AUX C1 3V AUX A2 GND C2 GND A3 VDD_RTC C3 SP_I2C_CLK A
65. nly used for putting the array into standby power mode or applying main power from standby power mode Do the following to power off the array To completely power off the array disconnect the two AC power cords from the power supplies at the back of the enclosure It takes a full 20 seconds with the AC power cords unplugged for the internal power to be completely drained form the enclosure AC Power Failure Auto Recovery If AC power is temporarily lost to the array for example if the municipal power grid experiences an outage the array automatically restarts to main power mode when power is restored No user intervention is required The same behavior occurs if you disconnect the AC power cords from the back of a powered on array and then reconnect them Chapter 2 Configuring and Powering On the Sun Storage J4500 Array 2 13 2 14 Sun Storage J4500 Array Service Manual March 2013 CHAPTER 3 Maintaining the Sun Storage J4500 Array This chapter describes maintenance procedures for the Sun Storage J4500 array and covers the following topics m Section 3 1 Options and Replaceable Components on page 3 1 m Section 3 2 Tools and Supplies Needed on page 3 2 m Section 3 3 Powering Off the Array and Removing It From the Rack on page 3 3 m Section 3 4 Removing and Replacing the Hard Disk Drive Access Cover on page 3 8 m Section 3 5 Internal Component Locations on page 3 11 m Section 3 6 Rep
66. nnect the AC power cord from the power supply that you are replacing The power supplies are hot swappable so you do not have to shut down the array or disconnect AC power from the other working power supply 3 26 Sun Storage J4500 Array Service Manual March 2013 Note The Service Action Required LEDs on the front panel and back panel blink when a power supply is unplugged See Section 4 1 External Status LEDs on page 4 1 for the LED locations and descriptions 3 Remove the power supply a Press down on the thumb latch at the center of the power supply See FIGURE 3 17 or the service label for an illustration FIGURE 3 17 Removing a Power Supply b While continuing to push on the latch use the handle to pull the power supply from the chassis with one hand while supporting the power supply weight with the other hand 4 Install the new power supply a Align the power supply with the empty bay in the chassis b With the power supply handle in the down position push the power supply into the bay It will stop about three quarters of the way in when it meets the connector on the power distribution board Chapter 3 Maintaining the Sun Storage J4500 Array 3 27 c Next continue to push in and lift the power supply handle up until the power supply fully engages with the power distribution board indicated when the thumb latch clicks into place The power supply should be flush against the chassis See FIGURE 3 18
67. o SAS A on a J4500 array or if you move an established connection from one domain port to another for example from port 0 to port 1 Possible symptoms of SATA affiliation conflicts are operating system hangs zoning operations take longer than 10 minutes to complete and or disk utilities like format will not return device lists in a timely fashion Refer to the chapters on zoning and multipathing in the Sun Storage J4500 Array System Overview 820 3163 for proper initiator to disk access configuration Also refer to the Sun StorageTek Common Array Manager Release Notes for the version of CAM being used 4 4 5 4 Multipath Problems With Unsupported Drives Only SATA hard disk drives supported for use with the J4500 array may be used for multipathing If you install an unsupported drive you might get the following error in the System Event Log and you will be unable to configure the drive for multipath Target 2 lun 0 doesn t have a valid GUID multi pathing for this drive is not enabled This error means that the drive does not have a SAS WWN World Wide Name All drives supported for use with the J4500 array have a unique WWN The WWN does not change even if the drive firmware is upgraded At the release of this document the following Sun hard disk drives are supported for use in the J4500 array check the label on the drive to verify it is a supported 4 14 Sun Storage J4500 Array Service Manual March 2013 4 4 6 m
68. of a non redundant logical drive causes the entire logical drive to fail and result in data loss If you are using an operating system command line note that disks in the enclosure are typically identified in sequential order Although the enclosure contains only 48 disks your operating system may see a list of 51 devices if this is the case the first 4 addresses 0 3 represent the enclosure s four SAS expanders the other 48 addresses 4 51 represent the 48 hard disks Once the drive has been taken off line the blue ready to remove LED should turn on This means the drive is ready to be removed and service action is allowed 4 Remove the hard disk Lift the metal latch and remove the hard disk from the drive bay as shown in FIGURE 3 12 or on the service label Chapter 3 Maintaining the Sun Storage J4500 Array 3 19 FIGURE 3 12 Removing a Hard Disk Drive Figure Legend 1 Identify desired hard disk 2 Unlatch hard disk 3 Lift and pull hard disk up and out of bay 5 Install the new hard disk of the same capacity as the one removed Push the hard disk into the bay until it stops and make sure the drive is fully engaged with the connector on the hard disk backplane 6 Make sure the metal handle is properly seated 7 Replace the hard disk drive access cover See To Replace the Hard Disk Drive Access Cover on page 3 9 8 Configure the new hard disk Refer to your HBA or operating system document
69. ons on page 3 11 1 If the array enclosure is in a rack slide it far enough out of the rack so that you can access the fan modules 2 From the front of the enclosure open the fan tray access cover Using a No 2 Phillips screwdriver loosen the two captive screws on the left and right sides See FIGURE 3 8 FIGURE 3 8 Removing the Fan Tray Cover 3 Identify the defective fan module If the amber left LED is on the fan module is defective and should be replaced Chapter 3 Maintaining the Sun Storage J4500 Array 3 13 3 14 Note If both green and amber indicators are on then one of the two fans in the fan module is still operational You should replace this fan module last if there is more than one fan module failure 4 Remove the fan module Caution Be careful to not damage the gaskets when you remove the fan module Damaging the gaskets can disrupt proper airflow Using your thumb and forefinger grasp the top handle of the fan module and lift the module up and out of the chassis See FIGURE 3 9 FIGURE 3 9 Removing a Fan Module Figure Legend 1 Grab fan tray module by finger handle 2 Be careful not to damage the enclosure fan tray module gaskets 5 Install the new fan module Sun Storage J4500 Array Service Manual March 2013 a Align the new fan module with the bay in the chassis b Lower the fan tray into the bay until it comes into contact with the connector on the fan bo
70. ou may also remotely reset the enclosure through the Sun Common Array Manager m There may be a problem with SAS fabric you are using Try using the redundant fabric If you have daisy chained J4500 arrays be sure to move all cable connections to the redundant fabric only one SAS fabric SAS A or SAS B may be used per HBA port connection Cross fabric connections on an array enclosure SAS A to SAS B are not supported m There may be a problem with the SAS cable The cable might be damaged and either prevents communication or it may allow only degraded communication which can manifest itself in poor array performance The array comes with two cables try attaching a new SAS cable m Review the Sun and server operating system vendor knowledge base to see if the problem is a known issue with a solution also see the Sun support site http www sun com support The J4500 array SAS expanders have firmware that may be upgraded as fixes and new features become available from Sun For more information on upgrading enclosure firmware see Section 3 7 Upgrading Enclosure Firmware on page 3 33 Switching SAS Cables or Making New Connections In a single path environment If your J4500 array is connected to the StorageTek SAS RAID External HBA and you switch a cable from one port of the HBA to the other port on the HBA you should wait long enough after the initial cable pull for all the physical hard drives shown in the GUI or through the C
71. r le contr le des exportations et la liste de ressortissants sp cifiquement d sign s sont rigoureusement interdites LA DOCUMENTATION EST FOURNIE EN L TAT ET TOUTES AUTRES CONDITIONS DECLARATIONS ET GARANTIES EXPRESSES OU TACITES SONT FORMELLEMENT EXCLUES DANS LA LIMITE DE LA LOI APPLICABLE Y COMPRIS NOTAMMENT TOUTE GARANTIE IMPLICITE RELATIVE A LA QUALIT MARCHANDE A L APTITUDE A UNE UTILISATION PARTICULI RE OU A L ABSENCE DE CONTREFACON eo n ga Adobe PostScript Contents Preface vii Introduction to the Sun Storage J4500 Array 1 1 1 1 Features 1 1 1 2 Exterior Features Controls and Indicators 1 3 1 2 1 Front Panel 1 3 1 2 2 Back Panel 1 4 1 2 3 Sun Storage J4500 Array Internal Components 1 6 1 3 Accessory Kit 1 8 Configuring and Powering On the Sun Storage J4500 Array 2 1 2 1 Configuration and Cabling 2 1 211 Terms and Definitions 2 1 21 2 Configuration Rules 2 2 2 1 2 1 General Rules 2 3 2 1 2 2 Connecting Host Bus Adapters HBAs 2 3 2123 Connecting Multiple Sun Storage J4500 Arrays 2 4 2124 SAS Target Limits 2 4 2 1 2 5 Configuration with Blade Servers 2 5 2 1 3 Cabling the SAS Connectors 2 5 2 2 2 14 Example Configurations 2 7 2 1 4 1 Single Host Direct Connection 2 7 2 1 4 2 Single Host With Cascaded Arrays 2 7 2 1 4 3 Single Host Direct Connection to Two Arrays 2 8 2 1 4 4 Multipath Connection to the Array 2 9 2 1 4 5 Multi host Zoned Connection to the Array 2 10 Powering On and Off the Array 2 11 v
72. r on the PDB c Next continue to push in and lift the power supply handle up until the power supply fully engages with the PDB indicated when the thumb latch clicks into place The power supply should be flush against the chassis See To Replace a Power Supply on page 3 26 12 Replace the system controller See To Replace the System Controller Module on page 3 28 13 Replace the hard disk drive access cover See To Replace the Hard Disk Drive Access Cover on page 3 9 14 Reconnect AC power cords to the power supplies Make sue to use the power cord retaining clips to keep power cords secure V To Replace a Power Supply This section describes how to remove and replace a power supply The power supplies are fully redundant from 110 to 220 VAC if one power supply fails the other power supply will continue to operate Note This component is a hot swappable CRU and can be replaced by anyone Hot swappable means that you do not need to power off the array during replacement However you must unplug the power supply to be replaced or the entire system could shut down during removal The physical numbering of the two power supplies in the array enclosure is shown on the service label 1 Identify which power supply you will replace Each power supply has one fault LED that you can view from the rear of the array enclosure If the LED is amber the power supply is faulty and should be replaced 2 Disco
73. rature is derated by 1 C per 500 meters above 500 meters Storage temperature 40 to 65 C 40 to 149 F Storage humidity Up to 93 relative humidity 38 C max wet bulb noncondensing Nonoperating altitude Up to 4000 meters 13 123 feet Operating shock 3 G 11 msec half sine Operating vibration Swept sine vertical Z axis 0 15G 0 peak 5 Hz to 500 Hz swept sine horizontal X Y axes 0 10G 0 peak 5 Hz to 500 Hz TABLE A 4 contains the declared noise emissions in accordance with ISO 9296 A weighted operating and idling TABLE A 4 Sun Storage J4500 Array Acoustic Noise Emission Specifications Specification 28C and below Above 28C Acoustic noise Less than 83 dB sound power in ambient temperature of up to 24 C LwAd operating 8 0 B 8 5 B and idle LpAm 70 dB 75 dB Sun Storage J4500 Array Service Manual March 2013 FIGURE A 1 phy 0 3 phy 2 3 Disk 3 phy 0 2 phy 2 2 Disk 2 phy 0 1 phy 2 1 Disk 1 FIGURE A 1 shows the hard disk numbering scheme The hardware SATA port number is composite of two numbers x y x is the expander s number 0 3 y is the expander s phy port number 0 47 For example 0 4 means expander 0 phy 4 each hard disk connected to two SATA phy ports through an active active mux Hard Disk Drive Phy Map SAS Expander 0 or 2 Control 20 hard disks phy 0 6 phy 2 6 Disk 6 phy 0 5 phy 2 5 Disk 5 phy 0 11 phy 0 15 phy 2 11
74. s This section includes examples of supported single path and multipath configurations for your J4500 array Single Host Direct Connection FIGURE 2 3 shows a simple host to array connection In this configuration the host connection can be to any port either SAS fabric FIGURE 2 3 Single Host to Array Connection Single Host With Cascaded Arrays FIGURE 2 4 shows a host with two cascaded arrays In this configuration the cascaded arrays comsume a total of 108 SAS targets 96 disk targets and 12 expander targets All of the supported HBAs for the J4500 array can support this number Chapter 2 Configuring and Powering On the Sun Storage J4500 Array 2 7 FIGURE 2 4 Host to Cascaded Arrays 2 1 4 3 Single Host Direct Connection to Two Arrays FIGURE 2 5 shows a host with two cascaded arrays In this configuration the two arrays also comsume a total of 108 SAS targets 96 disk targets and 12 expander targets All of the supported HBAs for the J4500 array can support this number 2 8 Sun Storage J4500 Array Service Manual March 2013 FIGURE 2 5 Host with Two Direct Connected Arrays 2 1 4 4 Multipath Connection to the Array FIGURE 2 6 shows an example of multipath cabling using one host two HBAs and two cascaded arrays Note that the host links are cascaded in opposite directions from the edge of the SAS fabric so that if one array enclosure fails there is still host access to the working array enclosure This config
75. s either an HBA or an upstream J4500 array Port 1 is universal indicated by the diamond and circle icons using table and direct routing and connects to either an upstream HBA or a downstream J4500 array Use only supported mini SAS x4 cables SFF 8088 There are two cables included with the array Refer to Section 3 1 Options and Replaceable Components on page 3 1 for additional cable options Maximum cable lengths between devices is 6 meters Using non Sun certified cables or longer cables is not supported Do not cross connect an array enclosure s SAS fabrics The SAS A ports of an array enclosure must not be cross connected to its SAS B ports Caution Cross connecting the SAS fabrics of a J4500 array connecting its SAS A ports to its SAS B ports can cause the HBA to be unable to properly identify or access drives in the array which could lead to data loss Connecting Host Bus Adapters HBAs HBAs can be connected as follows Use only supported HBAs with the array At initial release supported HBAs for use with your array product are a Sun StorageTek SAS RAID Eight Port External HBA SG XPCIESAS R EXT Z Adaptec based RAID controller Single path configurations only a Sun StorageTek PCI Express SAS 8 Channel External HBA SG XPCIE8SAS E Z LSITM based disk controller Single or multipath configurations supported a Sun StorageTek ExpressModule SAS 8 Channel External HBA SG PCIE8SAS EB Z LSI based
76. s as soon as possible for when the problems first appeared log files can quickly fill up with errors and some information may be lost Identifying Disks in the Array Enclosure Disks in the array enclosure are typically identified by the operating system in seguential order in a list of 51 devices the first 4 addresses 0 3 represent the array s four SAS expanders the other 48 addresses 4 51 represent the 48 hard disks Drives are mapped in numerical order as shown on the drive map label on the top of the array enclosure Device names and address information depends on other mass storage devices attached to the server and where the array s HBA is located in the PCI bus boot order Sun Storage J4500 Array Service Manual March 2013 4 4 3 4 4 4 Using the Array Management Software to Monitor Enclosure Health Your J4500 array supports a powerful set of SMP Serial Management Protocol and SES 2 SCSI Enclosure Services enclosure management features Some or all of these features are available through supported management software for example the Sun Common Array Manager or the Sun StorageTek RAID Manager software to provide a system administrator at the array connected server or network connected management console the following capabilities m Monitor the enclosure status on off line status component health m Monitor the enclosure environment voltage and temperature m Remotely identify and locate enclosure components m
77. s that a service action is in progress when they login 1 From the Service Advisor click the link to reserve the array for maintenance 2 Enter a description of the service action 4 6 Sun Storage J4500 Array Service Manual March 2013 4 3 2 1 3 Select the estimated duration of the service action in hours from the pull down 4 Select the Reserve button 5 Use the back arrow to return to the procedure To Release the Array After Maintenance Once the required maintenance has been performed release the array for normal operation From Service Advisor disable the reserve array function by selecting the Release button Understanding the CAM Event Log This section provides a listing of possible J4500 array events descriptions and where applicable Service action recommendations Refer to the Sun StorageTek Common Array Manager User Guide for your version of CAM for information on viewing system events and configuring automatic notifications The severity of an event in CAM is includes one of the following designations m Down Identifies a device or component as not functioning and in need of immediate service m Critical Identifies a device or component in which a significant error condition is detected that requires immediate service m Major Identifies a device or component in which a major error condition is detected and service may be required m Minor Identifies a device or component in which a minor
78. sh it toward the rear of the enclosure until it fully engages under the chassis The front retaining screws should align with the holes in the chassis 3 Use a No 2 Phillips screwdriver to tighten the cover retaining screws until hand tightened 3 10 Sun Storage J4500 Array Service Manual March 2013 5 Internal Component Locations The locations of the replaceable components in the enclosure are shown in FIGURE 3 7 FIGURE 3 7 Sun Storage J4500 Array Internal Components lo o e mmm mon l mmt fo Figure Legend oar Oo N System Controller under power supplies ESD ground location Hard disk drives numbered 0 47 Fan tray modules numbered 0 4 Front indicator board behind bezel Power supplies 2 Chapter 3 Maintaining the Sun Storage J4500 Array 3 11 Figure Legend Continued 7 Power Distribution Board PDB 8 Hard disk backplane under chassis plate 9 Front bezel 3 6 3 12 Replacing Components This section provides procedures replacing enclosure components All of the components described here are customer replaceable units CRUs This section describes the following replacement tasks m To Replace a Fan Module on page 3 12 m To Replace the Front Indicator Board on page 3 15 m To Replace a Hard Disk Drive on page 3 18 m To Replace the Power Distribution Boar
79. sumes two targets Each expander visible to an HBA consumes three targets There are two expanders per SAS fabric in the array When zoning is being used on array storage there must be a host that runs the zoning manager This host must be able to communicate with all targets in the system This means that the number of targets seen by the zoning host s HBA s must not exceed the target limit for that HBA Refer to your HBA documentation to find out how many targets it can support Targets might also be called devices or end devices Configuration with Blade Servers For Sun Blade Server Modules the same configuration rules listed above for Sun Storage J4500 arrays apply with the following blade specific rules An array may be connected to a Sun Blade Server Module in single path or multipath configuration using a supported SAS PCle ExpressModule HBA that includes SAS x4 wide connectors An updated list of supported HBAs are maintained in the Sun Storage J4500 Array Product Notes 820 3162 available on the Sun documentation web site The array may not be connected to a SAS NEM in the chassis a Network Expansion Module that includes external SAS connectors A server blade may also have its own set of drives and expanders or be connected to a storage blade and already be using the SAS NEM This can limit the number of available SAS targets supported by the blade server s internal HBA Therefore the J4500 array should only b
80. supported host bus adapter The SAS interface allows 1 5 and 3 Gbit sec SAS and SATA with auto negotiation Up to 48 Gb sec total bandwidth 2 x4 wide SAS host uplink ports 24 Gb sec bandwidth 2 x4 wide SAS expansion port 24 Gb sec bandwidth Supports SSP STP SMP as defined in the Serial Attached SCSI SAS v1 0 and v1 1 specifications Enclosure management is provided through SMP and SES 2 Four external mini SAS x4 connector ports a two port primary path and a redundant two port secondary path Two 1500 W DC max output power supplies two bays 1 1 redundancy array continues to operate with one power supply hot swappable 110 220 VAC input voltage 47 63 Hz input frequency 1100 W DC max power consumption Five variable speed fan modules two per module hot swappable Additionally each power supply has its own fan Cooling is front to back forced air Two mini SAS x4 SFF 8088 cables are supplied with the array Sun Storage J4500 Array Service Manual March 2013 1 2 Exterior Features Controls and Indicators This section describes the features controls and indicators on the front and back panels of the J4500 array 1 2 1 Front Panel FIGURE 1 1 shows the front panel FIGURE 1 2 shows a close up of the front panel controls and indicators TABLE 1 2 lists and describes the front panel controls and indicators FIGURE 1 1 Sun Storage J4500 Array Front Panel OA OE OD om ooi Figure Legend
81. t contains the following 825 7142 documents Where to Find Your Sun Storage J4500 Array Documentation Sun Storage J4500 Array Setup Important Safety Information EIP Environmental Information 1 8 Sun Storage J4500 Array Service Manual March 2013 CHAPTER 2 Configuring and Powering On the Sun Storage J4500 Array This chapter contains the following procedures and information m Section 2 1 Configuration and Cabling on page 2 1 m Section 2 1 1 Terms and Definitions on page 2 1 m Section 2 1 2 Configuration Rules on page 2 2 m Section 2 1 3 Cabling the SAS Connectors on page 2 5 m Section 2 1 4 Example Configurations on page 2 7 m Section 2 2 Powering On and Off the Array on page 2 11 2 1 Configuration and Cabling The J4500 array can be connected to a supported HBA Host Bus Adapter installed in a server The rules for connecting J4500 array are described here 2 1 1 Terms and Definitions There are several terms used in this document that you will need to become familiar with to better understand J4500 array configuration options 2 1 212 2 2 TABLE 2 1 Sun Storage J4500 Array Configuration Terms and Definitions Term HBA SAS target SAS fabric Single path configuration Multipath configuration Daisy chaining or cascading Zoning Definition Host bus adapter also called an initiator is disk controlling circuity embedded on a motherboard
82. t swappable described 3 2 hot plugging a hard disk 3 18 hot swappping fans 3 13 Index 1 intrusion switch disk drive cover 3 10 L LEDs external status 4 1 internal disk drive and fan 4 3 LEDs drives and fans 4 4 limits for SAS targets 2 4 M mini SAS connector pinouts B 1 multipath disk error 4 14 multiple enclosures connecting 2 4 O options available 3 1 P physical specifications A 1 pinouts mini SAS connector B 1 power distribution board removing 3 21 power failure recovery 2 13 power specifications A 1 powering on the enclosure 2 12 problems 4 9 problems troubleshooting 4 9 R RAID volume configuration issue 3 18 removing fan module 3 12 hard disk drive access cover 3 9 power distribution board 3 21 replaceable components list 3 1 replacing components tools for 3 2 reguired tools 3 2 reset button for enclosure location 4 18 resetting the enclosure hardware 4 16 rules for connecting HBAs 2 3 S safety guidelines vii SAS connectors 2 6 SAS expander firmware upgrading 3 33 SAS link problems 4 11 SAS target limits 2 4 SATA affiliation issue 3 29 specifications system A 1 startup 4 9 startup problems 4 9 SunVTS 4 5 supported cabling configurations 2 7 supported HBAs 2 3 switching SAS cable connections 4 12 system specifications A 1 T tools required 3 2 troubleshooting array link problems 4 11 Troubleshooting problems 4 9 U
83. tical ailure over temperature Action This event should have shut down the array Look for other events that can help identify the problem Check the array s cooling vents and environment You will need to press the array s power button to re apply main power to the array Check chassis fault LEDs and replace any failed components xx 5 591 ValueChangeEvent overTemperature Major The system has detected a warning temperature Warning Action Look for other events that can help identify the problem Check the array s cooling vents and environment Check chassis fault LEDs and replace any failed components xx 11 21 CommunicationEstablishedEvent ib Minor Indicates that communication has been re gained to the storage array via the in band path xx 12 21 CommunicationLostEvent ib Major Indicates that communication has been lost to the Critical array and that the last path successfully used was the in band communication path xx 12 31 CommunicationLostEvent oob Major Indicates that communication has been lost to the Critical proxy host connected to the storage array xx 14 16 DiscoveryEvent Minor Indicates that the discovery of an array or proxy host containing one or more arrays has occurred 4 8 Sun Storage J4500 Array Service Manual e March 2013 TABLE 4 3 CAM Events for the Sun Storage J4500 Array Continued Code Event Name Severity Description xx 41 13 ComponentRemoveEvent disk Major A disk has changed state from OK to a removed
84. upported configuration 3 Use a Phillips screwdriver to loosen the SC module handle lock screw See FIGURE 3 19 4 Rotate the handle downward and pull the SC module from the chassis with one hand while supporting the system controller weight with the other hand Chapter 3 Maintaining the Sun Storage J4500 Array 3 29 FIGURE 3 19 Removing the SC Module Figure Legend 1 System Controller SC handle lock screw location 5 Slide out the SC module from the chassis Note that the SC module is connected inside the enclosure to the power distribution board you may need to exert some pressure to disengage it 6 To install the new SC module first remove the plastic connector covers on the replacement SC module Caution The module will not plug into the power distribution board with the connector covers on 7 Align the SC module with the empty bay in the chassis 8 Push the SC module into the bay until it stops about three quarters of the way in when it encounters the power distribution board connectors 3 30 Sun Storage J4500 Array Service Manual e March 2013 9 Use your thumbs to apply pressure to the upper right and left corners of the module and firmly push the SC module into place As the module engages the power distribution board the module handle will lift into place 10 Once the module is fully seated on the power distribution board finish rotating the SC module handle up and into place see FI
85. uration supports zoned storage and failover For more information on configuring multipath see the Sun Storage J4500 Array System Overview 820 3163 Chapter 2 Configuring and Powering On the Sun Storage J4500 Array 2 9 FIGURE 2 6 Host with Multipath Connected Arrays 2 1 4 5 Multi host Zoned Connection to the Array FIGURE 2 7 shows a color coded example of four hosts connected in single path configuration to an array In this configuration the storage in the array has been separated into four zones Each host indicated by a separate cable color can only see the disks in its assigned zone In this configuration each of the hosts must have the Sun Common Array Manager CAM proxy agent installed and running or one of the hosts can act as the CAM management host while the others run the proxy agent The CAM management host is used to configure and manage zones on the array For more information on configuring zoning see the Sun Storage J4500 System Overview 820 3163 2 10 Sun Storage J4500 Array Service Manual March 2013 FIGURE 2 7 Four Hosts Directly Connected to a Zoned Array 22 Powering On and Off the Array The Sun Storage J4500 array has two levels of power standby power and main power The initial setup of the array should be done before plugging in AC power The procedures for powering on to main power mode and going from main power mode to standby power mode are included in this section Chapter 2 Conf
86. y After Maintenance 4 7 4 3 2 1 Understanding the CAM Event Log 4 7 Troubleshooting Problems with the Array 4 9 4 4 1 4 4 2 4 4 3 4 4 4 4 4 5 Initial Start up 4 9 Check the Event and Performance Logs 4 10 4 4 2 1 Identifying Disks in the Array Enclosure 4 10 Using the Array Management Software to Monitor Enclosure Health 4 11 Array Link Problems 4 11 4 4 4 1 Switching SAS Cables or Making New Connections 4 12 Disk Problems 4 13 v To Replace a Disk 4 13 4 4 5 1 Guidelines for Removal and Replacement of RAID Storage 4 13 4 4 5 2 Persistent Affiliation When Changing HBAs 4 13 4 4 5 3 If You Do Not See All of the 48 Disks 4 14 Contents v vi 4 5 4 6 4 4 5 4 Multipath Problems With Unsupported Drives 4 14 4 4 6 Array Environment Problems 4 15 447 Power Problems 4 16 Resetting the Enclosure Hardware 4 16 v To Reset the Enclosure Hardware Using the Reset Button 4 16 Clearing the Enclosure Zoning Password 4 17 v To Clear the Enclosure Zoning Password 4 18 A System Specifications A 1 B Connector Pinouts B 1 B 1 B 2 B 3 B 4 B 5 B 6 B 7 Mini SAS Connectors B 1 I O to Disk Backplane Connectors B 3 B 2 1 Power Blade Connector B 3 B 2 2 High Speed Dock Connectors B 3 Power Supply Connector B 7 Disk Backplane to Front Indicator Connector B 8 Backplane to Disk Backplane Connector B 9 Fan Tray Connectors B 10 Fan Connectors B 11 Index Index 1 Sun Storage J4500 Array Service Manual

Sun Storage J4500 Array Service Manual

Contents

Download Pdf Manuals

Related Search

Related Contents