Home

M8400RVe Service Manual

1. 8 15 10 Hex Dump Diagnostic Labels 8 17 Section 9 Optional Accessories I OVEWIEW ete dO inte des 9 1 2 Label Cutter Kit Installation 9 2 3 Label Dispenser Kit Installation 9 9 4 PCMCIA Memory Expansion Installation 9 12 5 Flash Memory Expansion Installation 9 16 6 Real Time Clock Installation 9 18 Section 10 Parts List OVBrFV IeW ete rdi ns 10 1 2 Frame gage eoo Oi dad 10 2 2 Head Assembly iioi itd O o Oy O tO YA 10 7 4 Ribbon Assembly z asica owad wow wh 10 10 5 Feed Roller Assembly T T 10 15 6 Base Cover Assembly 10 17 7 uu RO times 10 26 8 Dispenser Unit Assembly 10 32 ittm p TRE Index 1 PN 9001094 SATO M 8400RVe Service Manual Rev
2. 4 3 4 Potentiometer Assignments amp Adjustments 4 6 5a Print Position Adjustmenrt 4 8 PN 9001094 Rev A SATO M 8400RVe Service Manual Table of Contents Section 4 Electrical Checks and Adjustments 5b Print Position Adjustment 6 Label Gap Adjustment 7 Eye Mark Adjustment 8 Offset Label Stop Position Adjustment 9a Ribbon Sensor Operation Verification 9b Ribbon Sensor Voltage Checking 10 LCD Display Adjustment 11 Print Darkness Adjustment Section 5 Mechanical Adjustments Q N O Q k G N Section 6 Replacement Procedures N O Q Colo Section 7 Factory Resets NO Q QG N Section 8 Troubleshooting 1 Overview 2
3. tada un a 3 IEEE 1284 Parallel Interface ii SATO M 8400RVe Service Manual OVEMWIEW ao DE Ribbon Clutch Adjustiments Print Head Position Alignment Print Head Balance Alignmen t Ribbon Guide Plate Adjustment Feed Roller Adjustment Label Tracking Timing Belt Tension Adjustmen t Pitch Sensor Setup for Sensing R Corner Notch Tags OV rV eW ua aaa cade eee Replacing the Main Circuit Board Replacing the Fuses T T Replacing the Power Supply Replacing the Stepper Motor Replacing the Timing Belts Replacing the Print Head Replacing the Platen Replacing the Ribbon Drive Clutch W
4. Fig 9 5 REMOVE AND REPLACE 2 SCREWS TO FRAME BRACKETS AT NEW LOCATION REMOVE SCREW REPLACE SCREW TO CABLE COVER AT NEW LOCATION AFTER MOVING THE PRINT MECHANISM SATO M 8400RVe Service Manual Page 9 5 ev Section 9 Optional Accessories Label Cutter Kit Installation LABEL CUTTER Fig 9 6 ATTACH TWO HINGE HALVES BASE OF WITH 4 SCREWS PRINTER FIT SPACER PANEL IN POSTION AND SECURE WITH 1 SCREW SPACER PANEL PASS THE CABLE WITH THE SINGLE CONNECTOR THROUGH THE ACCESS HOLE IN THE PRINT MECHANISM WALL FROM THE ELECTRICAL SIDE Fig 9 8 Page 9 6 SATO M 8400RVe Service Manual PN ev Section 9 Optional Accessories Label Cutter Kit Installation E E GRAY PLUGGED HOLE ON CABLE CONNECTOR THIS CONNECTOR IS INSERTED INTO THE CONNECTOR ON CUTTER PCB BOARD CONNECTOR ON CUTTER PCB BOARD Gray plugged hole and missing pin Cutter PCB determine orientation Plastic keys on cable connector housing do not prevent incorrect connection However the keys are also provided as an orientation device and must face down when connecting cable to Cutter PCB CABLE CONNECTOR END TO CUTTER NOTE ABOVE PRECAUTIONS CABLE CUTP CABLE CONNECTOR TO CONNECTOR TO CN10 ON MAIN POWER SUPPLY PCB THIS CABLE CONNECTOR NOT CONNECTED Fig 9 10 SATO M 84
5. General Specifications Asynchronous ASCII Half duplex communication Ready Busy Hardware Flow Control Pin 20 DTR Control Pin 4 RTS Error Condition X On X Off Software Flow Control Bi Directional Communication Data Transmission Rate 9600 19200 38400 57600 bps Character Format 1 Start Bit fixed 7 or 8 data bits selectable Odd Even or No Parity selectable 1 or 2 Stop bits selectable Electrical Specifications Connector DB 25S Female Cable DB 25P Male 50 ft maximum length For cable configuration refer to Cable Requirements appropriate to the RS232C protocol chosen Signal Level High 5V to 12V Low 5V to 12V PIN ASSIGNMENTS RS232C PRINTER END 25 14 Page 3 6 SATO M 8400RVe Service Manual PN za ev Section 3 Interface Specifications RS232C Serial Interface Cable Requirements INTERCONNECTION PRINTER cm lt gt FG Frame Ground gt TD Transmit Data p RD Receive Data RTS Request to send CTS Clear to Send DSR Data Set Ready DTR Data Terminal Ready SG Frame Ground This connection at the host side of the interface would depend upon the pin that is being used as the Ready Busy signal by the driving software Typically on a PC it would be either CTS pin 5 or DSR pin 6 on a DB 25 connector Please Note SATO does not recommend the use of mechanical data switches commonly called A B switc
6. Page 2 16 SATO M 8400RVe Service Manual PN 000 ev Section 2 Configuration LCD Panel Card Mode The Card Mode allows the operator to manage the Expanded Memory PCMCIA or Internal Expanded Flash ROM The Card Mode is entered from the Advanced Mode display by pressing the LINE key once ADVANCED MODE CARD MODE The Card Mode display indicates that the printer is in the Card Mode To advance to the Mem Select CC1 press the FEED key Mem Select CC1 mem SELECT CEN LARD MEMORY This selection determines which type of optional expanded memory will be addressed as CC1 in the command streams The CARD selection specifies the optional PCMCIA card as 1 and the optional Expanded Flash ROM as CC2 STEP PROCEDURE 1 Use the LINE key to step the cursor to the desired setting Card or Memory 2 Once the desired setting is underlined press the FEED key to accept the setting and advance the display E ES SATO M 8400RVe Service Manual Page 2 17 ev Section 2 Configuration LCD Panel Card Mode Card gt MemoryCopy TrueTypeFont Y N LARD gt MEMORSLOPY TRUETSPEFUNT S N This selection allows you to copy TrueType fonts from the PCMCIA Memory card installed in the Memory Card slot on the rear of the printer to the optional Flash ROM STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting IF Yes is selected the printer will ent
7. 4 10 LCD Display Adjustment STEP PROCEDURE 1 Turn ON the power 2 Confirm the backlight on the LCD is lit and message is displayed 3 Adjust the display darkness with DISPLAY 5 potentiometer DISPLAY located on the front panel as necessary k POTENTIOMETERS ARE LOCATED ON THE FRONT PANEL 4 11 Print Darkness Adjustment PN 9001094 STEP PROCEDURE 1 Turn PRINT potentiometer on the front panel to the center position 2 Turn ON the power Press the LINE key to go off line Then press LINE and FEED keys simultaneously and the following message will display PRINT DARKNESS d 2 Press LINE key and place the cursor under the print darkness desired then press the FEED key to enter 4 Turn OFF the power 5 Check the print darkness and adjust to suit with PRINT potentiometer A PRINT NE PEERS JO NE AS R DH POTENTIOMETERS ARE LOCATED ON THE FRONT PANEL Page 4 16 SATO M 8400RVe Service Manual Rev A Section Mechanical Adjustments 5 1 Overview The SATO M 8400RVe printer contains adjustable sub assemblies This means that during your regular maintenance your service technicians are able to make adjustments to reset the printer to factory specifications thereby ensuring optimum performance of your printer In this section you will find procedures for e Ribbon Clutch Adjustments e Print Head Position Alignment e Print Head Balance Alignment Ribbon Guide Plate Adjustme
8. Poor head alignment Align print head Sec 5 3 Excessive print speed Reduce print speed setting Smearing Poor quality labels Use high quality label stock Poor quality ribbons Use genuine SATO ribbons Foreign material on head platen Clean head and platen Foreign material on labels Use high quality label stock Excessive print head energy Adjust darkness control Excessive print speed Adjust print speed ducis nead Z Rok Adjust head balance Sec 5 4 Carbon tension wrong No Ribbon Incorrect ribbon core size Use genuine SATO ribbons Movement Loose drive clutch Adjust drive clutch tension Sec 5 2 Loose platen drive belt Adjust replace belt Sec 6 6 Test power supply and replace if No 24 volt output required Sec 6 4 Damaged electronics Replace circuit board Sec 6 2 Page 8 12 SATO M 8400RVe Service Manual PN gal ev Section 8 Troubleshooting Print Quality Problems Probable Cause Suggested Corrective Action Symtom oe Loose broken platen drive belt Adjust replace belt Sec 6 6 Movement Select correct label sensor type Incorrect label pitch sensor selected DSW2 2 Replace fuse on main PCB Sec 6 3 No 24 volt output Test power supply and replace if necessary Sec 6 4 Loose set screw on platen Tighten set screws No Printed Image Print head not connected pulley stepper motor Verify print head conn
9. M 8400RVe Thermal Transfer Printer Service Manual PN 9001094 Rev A SATO America Inc 545 Weddell Drive Sunnyvale CA 94089 Main Phone 408 745 1300 Tech Support Hotline 408 745 1379 Fax 408 745 1309 http www satoamerica com Copyright 2001 SATO America Inc The information supplied in this manual was current at time of publication If you come across procedures that need clarification or find errors or have suggestions contact us at qc satoamerica com Warning This equipment complies with the requirements in Part 15 of FCC rules for a Class B computing device Operation of this equipment in a residential area may cause unacceptable interference to radio and TV reception requiring the operator to take whatever steps are necessary to correct the interference All rights reserved No part of this document may be reproduced or issued to third parties in any form whatever without the express permission of SATO America Inc The materials in this document are provided for general information and are subject to change without notice SATO America Inc assumes no responsibility for any errors that may appear PN 9001094 Rev A SATO M 8400RVe Service Manual Table of Contents Section 1 Overview and Specifications Page Eur 1 1 2 Physical CharaceteriStiCS eaa aaa 1 2 3 Printer FeatfureS
10. wada SATO M 8400RVe Service Manual Page 4 7 ev Section 4 Electric Checks and Adjustments 4 5a Print Position Adjustment Print Position is adjusted with the PITCH potentiometer on the Front Panel and or VR1 potentiometer on the main board The following instructions are for adjusting the potentiometer on the Front Panel Refer to Section 4 5b for making adjustments using the potentiometer on the PCB board Note PITCH potentiometer is for changing the print position but not for the print stop position The stop position can be changed with the OFFSET potentiometer VR3 adjustment range is 3 75mm STEP PROCEDURE 1 Turn the OFFSET potentiometer on the front panel to the center position 2 Press the FEED key while simultaneously turning ON the power switch 2 When the printer beeps release the key The following screens will appear IZING TEST PRINT MODE RUFI VDD DD DD DD CONFIGURATION 4 Press the FEED key to display the next screen TEST PRINT SIZE 5 Use the LINE Key to step to the second digit of the counter to the desired setting The display will increment one step each time the LINE key is pressed After the reading will advances to a setting of 09 it will automatically wrap and start at 10 CM again 6 Press the FEED key for a test print Press the FEED key again to stop printing 7 Adjust the position using the potentiometer and feed another label When the adj
11. Error On Line Blinks Parity Error 3 Short RS232 Parity Error Correct parity to match system Error On Line Blinks Overrun Error 3 Short RS232 Overrun Error Verify RS232 Settings Error On Line Blinks Error On Line Blinks Framing Error Buffer Over 3 Short 3 Short RS232 Framing Error Buffer Overflow Verify RS232 Settings Verify RS232 Settings Error On Line Blinks Paper End 3 Short Media End or Misselected Media Type Replenish Media Select Correct Media Type Open Close Head Lever Open Close Media Hold Down Error Blinks Ribbon On Ribbon End 3 Short Ribbon End Ribbon Broken Replace Ribbon Open Close Head Lever Open Close Media Hold Down Error Blinks Label Blinks Media Error 3 Short Media Error Open Close Head Lever Ribbon Blinks None Ribbon Near End Replace ribbon with full roll Line Blinks None Buffer Near Full Slow down transmission rate Page 8 10 SATO M 8400RVe Service Manual PN 9001094 Rev A Section 8 Troubleshooting 8 8 Troubleshooting Tables The troubleshooting table below includes the following general symptoms descriptions Image Voids No Ribbon Movement e POWER LED not on Ribbon Wrinkle e No Label Movement e ERROR LED on Light Images No Printed Image ONLINE LED not on Smearing Display Problem e No Label Drive Print Quality Problems
12. Operating Temperature 41 to 104 F 5 to 40 Storage Temperature 0 to 104 F 20 to 40 C Operating Humidity 15 85 RH non condensing Storage Humidity Max 90 RH non condensing Electrostatic Discharge 8KV Regulatory Approvals Safety UL CSA TUV RFVEMI FCC Class A 1 10 General Printer Specifications Specification Print M 8400RVe Method Direct or Thermal Transfer Speed User Selectable 2 to 10 ips 50 to 250 mm s Print Module Dot Size 0049 in 125 mm Resolution 203 dpi 8 dpmm Maximum Print Width 4 1 in 104 mm Maximum Print Length Specification 49 2 in 1249 mm M 8400RVe Media Minimum Width 87 in 22 mm Minimum Length 63 in 16 mm Maximum Width 5 0 in 128 mm Type Die Cut Labels Fan Fold Tag Stock or Continuous Caliper 010 in 25 mm Roll OD max 8 6 in 218 mm Face in Wind Core ID min 1 5 in 38 mm Core ID Recommended 3 in 76 mm Page 1 10 PN 9001094 Rev A SATO M 8400RVe Service Manual General Printer Specifications Specification Section 1 Overview and Specifications M 8400RVe Sensing See Thru for labels or tags Movable Reflective Eye Mark Movable Continuous Form Ribbon Sensor not used Maximum Width 4 4 in 111 mm Length 147
13. 1 Insert a label into the sensor and close the Label Hold Down Make sure the printed eye mark in not under the sensor Record the voltage shown on the top line of the LCD panel This line should have the message EYE on the top line DIP switch DSW2 2 ON Now pull the label forward until the eye mark is positioned under the sensor the voltage reading should be at its highest point Record the voltage shown on the top line of the LCD panel The voltage ranges measured should be within the following ranges Label Only 0 3 0 5V Eye mark Equal to or greater than 1 2V above the low value If the measured values are outside this range you may have trouble finding a value that will work properly under all conditions If this is the case a higher quality label may be needed to get adequate performance Calculate the starting point voltage using the formula Use the LINE key to step the counter to the desired setting The display will increment one step for each time the LINE key is pressed If the LINE key is held down for more than two seconds it will automatically go into the fast scroll mode The reading will advance to a setting of 3 3 the maximum voltage after which it will automatically wrap and start at 0 0 again If a value of 0 0 is set the printer will automatically set the level each time the printer is powered on with labels loaded or the head is closed Once the setting is correct pressing the FEED
14. Page 8 8 SATO M 8400RVe Service Manual PN 9001094 Rev A Section 8 Troubleshooting Windows NT LAN Server Troubleshooting 2 Make sure that TCP IP and lpr printing are installed and running on the Windows NT system or the LAN Server file server 3 If you are having problems printing to the SATO enhanced ethernet adapter from a client PC that is connected to a Windows NTAS or LAN Server file server verify that you can print a job directly from the DOS or OS 2 prompt on the file server If you can print from the file server but not from the client then the problem is probably with the NetBEUI communications rather than with the TCP IP link to the SATO enhanced ethernet adapter Check your file server network setup for example make sure that you can print from the client to other printers on the network 4 If you have problems with Windows NT gueues locking up when the active print job is deleted try setting the IP timeout to one minute with the console command SET IP TIMEOUT 1 Windows 95 98 Peer to Peer Troubleshooting If you are having trouble printing on a Windows 95 Peer to Peer network check the following 1 If the print server does not show up under HP JetAdmin on a Windows 95 98 Peer to Peer network try removing all of the Windows 95 network software from the Network Gontrol panel and then reinstalling them as follows First install the IPX SPX Compatible Protocol the Client for Microsoft Networks and the netw
15. Refer to Section 2 for settings PN 9001094 SATO M 8400RVe Service Manual Page 1 7 Rev A Section 1 Overview and Specifications 1 5 Sensors and Switches RIBBON MOTION SENSOR This sensor is a motion detector that signals the printer when the ribbon supply is turning This sensor is used for both the ribbon end and ribbon near end sensing MEDIA HOLD DOWN Open by lifting up on the release tab underneath the green tab marked PUSH The Media Hold Down is spring loaded and will remain in the up position Close by pushing down on the same green tab HEAD OPEN SWITCH LABEL OUT SENSOR This micro switch is activated when media stock is out or when the Media Hold Down is in the up LABEL position All printer operations stop and an SENSOR error message is displayed on the LCD LABEL SENSOR ADJUSTMENT KNOB SEE SECTION 5 9 Page 1 8 SATO M 8400RVe Service Manual PN ev Section 1 Overview and Specifications 1 6 Ribbon Use only SATO thermal transfer ribbons which were formulated expressly for use in all SATO printers Use of other than approved ribbons may result in unsatisfactory print quality and or damage to the print head and may void your warranty 1 7 Installation Considerations Printer operation can be affected by the printer environment The location of the printer should be free from dust humidity and sudden vibrations To obtain optimum results from the printer avoid locat
16. To Enter Advanced Mode STEP PROCEDURE 1 Press the LINE key while simultaneously turning the power When the printer emits one long beep release the LINE key to display the first screen ADVANCED MODE 2 Press the LINE key 3X to advance to the Counters Mode COUNTERS MODE 3 Press the FEED key to advance the display to the counters selections Counters COUNTERS HD DSP CUT LIFE The counters are identified in the display as HD Head Counter should be reset when print head is replaced DSP Dispense Counter CUT Cutter Counter LIFE Life Counter cannot be reset STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired counter the Head HD counter or the LIFE counter The default position is the Head Counter 2 Press the FEED key to display the current value in meters stored in h the counter HEAD COUNTER VVVVV MAANA 3 Press the FEED key to advance to the next screen HERD COUNT CLEAR SES NU Page 2 32 SATO M 8400RVe Service Manual PN 000 ev Section 2 Configuration LCD Panel Counters Mode STEP PROCEDURE 4 Use the FEED key to select the desired setting If you only want to read the counter value select NO If you want to read the counter and reset it to 0 0 place the underline cursor under YES Once the desired setting is selected press the FEED key to return to the Counter Mode display COUNTERS MODE To ex
17. 9 and 10 each have an open collector output These pins normally measure 07V maximum when a true condition exists If a false condition occurs the voltage will drop to OV To achieve a signal level of 5V you must add a 330 ohm 34 W pull up resistor between the open collector output pin and Vcc pin 13 as illustrated This will provide a signal level of 5V for a true condition and OV when a false condition exists The maximum voltage that can be applied to these pins is 50V and the maximum current they can sink is 500 milliamps Pin 13 Vccz 5V 330 ohm 1 4W Signal Out Pin 1 3 4 6 9 or 10 P Start of Print Cycle End of Print Cycle Standard Operation y Input OV Print Repeat 5V Input OV Print End 5V Type 1 ov 20 Milliseconds Print End SV Type 2 OV Print End S5V JOVI Type 3 ov 42 5 Print End 5V 7 4 ov Page 3 12 SATO M 8400RVe Service Manual PN a ev Section 3 Interface Specifications Repeat Print Print Start Input Print Repeat Input Print End Type 1 Print End Type 2 Print End Type 3 Print End Type 4 Error Signals Print Motion Paper End Ribbon End Machine Error Print End Type 1 Print End Type 2 Print End Type 3 Print End Type 4 Start of Print Cycle 5V OV End of Print Cycle 5V TT foe ov OV 20 Mill
18. A ELLET LLET iE ut SATO M 8400RVe Service Manual PN 9001094 Rev A Section Overview and Specifications 1 1 Overview The SATO M 8400RVe Printer Service Manual provides information for installing and maintaining the M 8400RVe Thermal Transfer printer Step by step maintenance instructions are included in this manual with typical problems and solutions It is recommended that you become familiar with each section in this manual before installing and maintaining the printer The M 8400RVe printer has a resolution of 203 dpi and can print labels up to 4 1 inches wide It uses the standard SATO RISC printer command codes The only differences between it and other RISC printers are the allowable values representing the print positions on the label These values are specified in dots and will vary depending upon the resolution of the printer and the amount of memory available for imaging the label The allowable range for the M 8400RVe is specified in a table for those command codes The M 8400RVe was designed to be compatible with the standard M 8400 The main difference is how it receives the command seguence and how it responds to certain commands Refer to the Operator and Technical Reference Manual for other information The sections in this manual cover the following e Section 1 Overview and Specifications e Section 2 Configuration e Section 3 Interface Specifications e Section 4 Electrical Checks and Adjust
19. COUNTER CLEAR NONE 6 Press the LINE key once to change the message from NONE to ALL COUNTER CLEAR ALL 7 Press the FEED key to clear the EEPROM After a pause the next screen will appear MORZE SE PRINT SIZE SMALL LARGE 8 Select the print label size by pressing the LINE key The default is LARGE 9 Press the FEED key for a test print Press the FEED key again to stop printing Warning This test activates all the heating TEST PRINT elements on the print head and therefore DD Va should be used for testing purposes only with PRESS FEED full width labels to avoid damaging the print head 10 Verify that the counters on the test print have reset to 0 0 km 11 Power OFF the printer and confirm that all switches are in the OFF or down position Page 9 20 SATO M 8400RVe Service Manual PN 9001094 Rev A Section 9 Optional Accessories Set Calendar After the Real Time Chip has been installed you must enter the Advance Mode to set the Galendar Several steps are necessary in the Advanced Mode to get to the Calendar screen For a full description of the steps in the Advanced mode leading to the Calendar screen refer to the Section 2 in the Service Manual The following steps will take you to the Calendar screen where you can input the settings To Enter Advanced Mode STEP PROCEDURE 1 Press the LINE key while simultaneously turning the power on When the printer emits one long beep release the LINE key to d
20. CURRENTLY ATTACHED SERVERS If the SATO enhanced ethernet adapter does not appear in the list of attached servers then check the following note that it is always a good idea to try deleting and recreating the print server and creating a new print queue in order to eliminate the possibility of setup errors EN 2001091 SATO M 8400RVe Service Manual Page 8 7 ev Section 8 Troubleshooting 1 If you cannot create a print queue make sure that you have sufficient NetWare privileges With NetWare 3 12 and earlier you MUST be logged in as SUPERVISOR not someone with Supervisor privileges If you are having problems creating queues with NetWare 4 xx and later try logging in as ADMIN Also make sure that you are not trying to run XAdmin32 with the Microsoft NetWare client you must use the Novell 32 bit client 2 If you changed the login password you must change the password in both the SATO enhanced ethernet adapter using the SET NETWARE PASSWORD command and in the file server using the PCONSOLE Print Server Information Change Password command 3 Make sure that you have enabled at least one NetWare file server using the SET NETWARE SERVER servername ENABLED command 4 Have you exceeded your NetWare user limit 5 Make sure that the print server name you used in PCONSOLE exactly matches the name that is configured in the print server and make sure it is defined as a Queue Server for the print queue 6 If you are running
21. Configuration Dip Switch Settings RS232 Transmit Receive Setting located on RS232 I F Module Data Bit Selection DSW1 1 This switch sets the printer to receive either 7 or 8 data bits for each byte transmitted SETTING 8 data bits 7 data bits DSW1 ON OFF 1 2 3 4 5 6 7 8 Parity Selection DSW1 2 DSW1 3 These switches select the type of parity used for error detection SETTING None Even Odd Not Used DSW1 ON OFF 12 3 4 5 6 7 8 Stop Bit Selection DSW1 4 Selects the number of stop bits to end each byte transmission SETTING 1 Stop Bit 2 Stop Bits DSW1 Baud Rate Selection DSW1 5 DSW1 6 Selects the data rate bps for the RS232 port SETTING Protocol Selection DSW1 7 DSW1 8 Selects the flow control and status reporting protocols Will select protocol Bi Com for M 8400 if DSW2 8 is ON SETTING Rdy Bsy Xon Xoff Bi Com 3 Bi Com 4 Page 2 2 SATO M 8400RVe Service Manual PN 9001094 Rev A Section 2 Configuration Dip Switch Settings Printer Set up Print Mode Selection DSW2 1 Selects between direct thermal printing on thermally sensitive paper and thermal transfer printing using a ribbon DSW2 ON OFF 12 3 4 5 6 7 8 Sensor Type Selection DSW2 2 Selects between the use of a label gap ora reflective Eye Mark DSW2 SETTING ON Gap
22. Electric Checks and Adjustments 4 9b Ribbon Sensor Voltage Checking There is no adjustment POT for the ribbon sensor on the CL408e 412e The CE POT on the main logic board has no effect on the voltage values The voltage values only can be taken off the connector SEN4 on the display Refer to illustrations below PIN 1 Brown PIN 2 Red PIN 3 Orange PIN 4 Yellow PIN 3 Signal and PIN 4 Ground are the test pins Low value when the carbon assembly is rotated is around 0 16V High value is around 4 8V If the voltages you monitor are at or close to these voltages the ribbon out problem is being caused by improper ribbon tension adjustment If the voltages are not at or close to these values it indicates a component problem The order suggested for component replacement trouble shooting is ribbon sensor first display panel next and finally the main logic board DISPLAY PANEL CONNECTIOR SO THAT VOLTAGE PROBES CAN BE ATTACHED TO THE EXPOSED PINS Page 4 14 SATO M 8400RVe Service Manual PN sins ev Section 4 Electric Checks and Adjustments Ribbon Sensor Voliage Checking ATTACH THE GROUND BLACK PROBE FROM THE MULTIMETER TO PIN 4 GROUND AND THE SIGNAL WHITE PROBE TO PIN 3 TO CHECK VOLTAGE RANGE FOR RIBBON SENSOR ROTATE CARBON UNWIND SPINDLE LOW VALUE 1 6V HIGH VALUE 4 8V SATO M 8400RVe Service Manual Page 4 15 ev Section 4 Electric Checks and Adjustments
23. MODULE GENTLY PUSH DOWN TO SNAP INTO POSITION Figs 6 5 a oo SATO M 8400RVe Service Manual Page 6 5 ev Section 6 Replacement Procedures 6 3 Replacing the Fuses Fuse replacement is described in the following section 6 3 1 Removing and Replacing the Main Power Fuse 6 3 2 Removing and Replacing the Internal Fuse NOTE Before replacing a fuse determine the cause of the overload condition 6 3 1 Removing and Replacing the Main Power Fuse Required F3A 250V Fuse Fuse STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cord 2 Locate the fuse cap on the back of the printer Unscrew the and remove the defective fuse Fig 6 6 3 Replace the fuse with one of equal rating 3A 250V Do not use a fuse with a higher rating 4 Screw the fuse cap back on BACK OF PRINTER IB FUSE UNDER is COVER D at t Fig 6 6 W 6 6 M 8400RVe Service Manual PN 9001094 Rev A Section 6 Replacement Procedures Replacing the Fuses Required T3 15A 250V Fuse or 1 Amp 250V Fuse To remove and replace these fuse s do the following STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cord 2 Refer to Section 4 2 and remove left side cover 3 Refer to Fig 6 7 and locate the appropriate fuse on the PCB 4 Remove and replace the fuse s with one of equal rating Do not use a fuse with a
24. Ribbon Sensor Pitch Offset Checks and adjustments in this section require standard metric tools Also required Digital Multimeter required for use with SATO TP Test Module Voltage Checker Part RH1773100 and is required for most electrical adjustments wl SATO M 8400RVe Service Manual Page 4 1 ev Section 4 Electric Checks and Adjustments 4 2 Steps Prior to Some Procedures Some adjustments in this section require access to potentiometers and the test point connector located on the main PCB Remove the left side cover for access to the main STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cord 2 Open the side access door and raise the top access door 3 Loosen 2 inside screws holding the left side cover to the inside top of the printer Remove 2 screws holding the left side cover to the printer base and remove the cover Refer to the appropriate sub section to begin adjustments RAISE THE TOP ACCESS DOOR LEFT SIDE COVER OPEN THE SIDE ACCESS DOOR LEFT SIDE COVER REMOVE 2 SCREWS Page 4 2 SATO M 8400RVe Service Manual PN sins ev Section 4 Electric Checks and Adjustments 4 3 DC Power Voliage Checks To check voltage levels first check the fuses Section 6 3 and replace if necessary Then perform the following steps Addtional equipment required Test Module Digital Multimeter STEP PROCEDURE Refer to illustrations
25. Symtom Probable Cause Suggested Corrective Action Image Voids Poor quality labels Use thermal transfer compatible stock Poor quality ribbons Use genuine SATO ribbons Ribbon not matched to label stock Check with media suppliers Damaged electronics Replace circuit board Sec 6 2 Damaged platen Replace platen Adjust head balance Sec 5 4 Poor head alignment Adjust ribbon roller Adjust head alignment Ribbon Wrinkle Poor ribbon tension Adjust ribbon tension Sec 5 2 amp 5 6 Worn platen Replace platen Sec 6 8 Foreign material on head platen Clean head and platen Foreign material on labels Use high quality label stock Damaged print head Replace print head Sec 6 7 Light Images Poor quality labels Use thermal transfer compatible stock Poor quality ribbons Use genuine SATO ribbons Adjust darkness control Low print head energy darkness See Operator Manual WE SATO M 8400RVe Service Manual Page 8 11 ev Section 8 Troubleshooting Print Quality Problems Symtom Probable Cause Suggested Corrective Action Light Images Low print head pressure Adjust head balance Sec 5 4 Use Premier Il ribbon with a 1 Ribbon not matched to label stock thermal transfer ribbon stock or equivalent for optimum results W tongue Adjust ribbon drive clutch Sec 5 2 No ribbon movement Foreign material on head Clean head and platen
26. TP TEST MODULE SIG PIN Dial POS VOLTAGE RANGE FLUKIE 87 mesane DIGITAL MULTIMETER TP TEST MODULE 4 8 to 5 2V CHAS 5V CHA1 GND 1 90 to 2 1V CHA4 2 0V CHA1 GND 3 1V to 3 5V CHA5 3 3V CHA1 GND 23 5V to 24 5V 6 24V CHA1 GND GND TEST POINT CHART NOTE power supply voltages not adjustable voltages must read within 10 of the nominal value for correct operation of the printer PN 9001094 Rev A SATO M 8400RVe Service Manual Page 4 5 Section 4 Electric Checks and Adjustments 4 4 Potentiometer Assignments amp Adjustments VR to Adjust POSITION DIAL 5V 0 2V 3 3V 24V 1 2 3 Pitch Offset GAP 5 Eye Mark 4 DEM Dispenser CE Ribbon Sensor POTENTIOMETERS ARE LOCATED ON MAIN PCB VR TO ADJUST PRINT Darkness OFFSET Offset PITCH Pitch DISPLAY Display POTENTIOMETERS ARE LOCATED ON THE FRONT PANEL Page 4 6 SATO M 8400RVe Service Manual PN 9001094 Rev A Section 4 Electric Checks and Adjustments Potentiometer Assignments amp Adjustments E a 24 INTERFACE BOARD i MAIN PCB TEST POINT CONNECTOR VR2 DEM VR3 CE CN13 E E POWER SUPPLY l l
27. selection START YES NU 3 Press the FEED key to accept the selection If Yes was selected the copy process will start LARU gt MEMORY COPS LUPSING 4 Once the copy process is completed press the FEED key to advance the display CARU gt MEMORY COPS COMPLETED 5 If an error is encountered in the copy process one of the following messages will be displayed on the second line LARD COPS FORMAT VVV AAAAAAA ERROR R W Error Indicates a Read Write error occurred No Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available Page 2 22 SATO M 8400RVe Service Manual PN gt ev Section 2 Configuration LCD Panel Card Mode Memory gt Card Copy PMEMORY gt CARUCOPY Program Y N PROGRAM S N This selection allows the user to copy the current firmware installed in the printer to a PCMCIA Memory Card STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting IF Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the mode display Confirm your selection by stepping the underline cursor to the Yes selection If you select No the display will return to the previous selection Press the FEED key to accept the selection If Yes was selected the copy process will start MENORY gt CARD COPY LUPSING On
28. 1 lt ESC gt Z lt ESC gt A Job n lt ESC gt Z Example lt ESC gt A Job 1 lt ESC gt Z NOTE All characters are in ASCII 3 6 Universal Serial Bus USB Interface The Universal Serial Bus USB interface is a Plug In Interface Module that can be installed by the user It requires a driver shipped with each printer that has the interface installed that must be loaded on your PC and the PC must be configured to support USB peripherals using Windows 98 or above Details for loading the USB driver are contained in the USB Interface Manual that is shipped with each printer with a USB Optional interface installed Up to 127 devices may be connected to a USB port PN 9001094 SATO M 8400RVe Service Manual Page 3 9 Rev A Section 3 Interface Specifications Universal Serial Bus USB Interface Cont General Specifications Connector USB Type B Plug Cable 10ft 3 m max Host Windows 98 USB Port Electrical Specifications Power Supply Bus Power through cable Power Consumption 5V 80ma 3 7 Ethernet Interface The Ethernet interface is a Plug In Interface Module that can be installed by the user It requires a driver shipped with each printer that has the interface installed The driver must be loaded on your PC and the PC must be configured to run one of the supported network protocols using a 10 100BaseT LAN connection Details for loading the Ethernet driver are contained in the Ethernet Interface Manual
29. 4 Connect the power cable to the printer and AC outlet Turn the printer ON Open the access doors and load ribbon and label stock Loosen the screw near the bottom of the plate Fig 5 6 Rotate adjusting screw to achieve optimum print quality along the length of the print head NOTE Rotating the screw CW places pressure on the inside end left side of the print head creating a darker impression on that surface Rotating the screw CCW places pressure on the outside end right side of the print head creating a darker impression on that surface INDEXING POINTER SHOWS HOW MUCH SHAFT END HAS MOVED UP ROTATE OR DOWN CHANGING HEAD ADJUSTING BALANCE SCREW Fig 5 6 LOOSEN SCREW Page 5 6 SATO M 8400RVe Service Manual PN a ev Section 5 Mechanical Adjustments 5 5 Ribbon Guide Plate Adjustment If the ribbon is not smooth across the guide plate ribbon wrinkle adjustment is required To remedy the problem perform the Print Head Balance Adjustment Section 5 4 before doing the Ribbon Guide Plate Alignment STEP PROCEDURE 1 Check for even ribbon tension by watching the ribbon movement under the guide plate as it moves upward toward the ribbon rewind spindle If it appears uneven wrinkles proceed to step 2 Figs 5 7 2 Reposition and adjust the ribbon guide plate loosening two screws and moving the plate with a flat blade screw driver HEAD ADJUSTMENT PLATE PRINT HEAD BRACKET RIBBON
30. 6 16 BACKPLATE DISPLACE PLATEN BY PULLING UP AND AWAY FROM HOLDING CLAMP AND PULLING THROUGH HOLE IN FRAME AND OUT THE ELECTRONICS COMPARTMENT Figs 6 17 VE Page 6 16 SATO M 8400RVe Service Manual PN il ev A Section 6 Replacement Procedures 6 9 Replacing the Ribbon Drive Clutch Washers Both the ribbon unwind and the rewind drive spindles incorporate a friction clutch assembly to control tension The friction washers within these clutch assemblies are replaceable The procedure is identical for both the unwind and the rewind clutch assemblies DISASSEMBLE STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cord 2 Refer to Section 4 2 and remove left side cover 3 Remove the ribbon and label stock if installed 4 Remove the following parts from the two spindle shafts in order List 6A and Figs 6 18 NOTE Disassemble one spindle at a time so that the other can be used for reference ITEM NO DESCRIPTION EACH ASSY Locking Screw Adjustment Nut Stopper Collar Spring Disc Oil less Dry Metal Washer Collar Ribbon Boss Disc Plate each assy different Friction Washer Hold Plate List 6 A EN 2001054 SATO M 8400RVe Service Manual Page 6 17 ev Section 6 Replacement Procedures Replacing the Ribbon Drive Clutch Washers gt USE 12mm OPEN END WRENCH AND PHILLIPS REMOVE 8 INSTALL SCREW DRIVER TO
31. Buffer Available All printer error conditions i e label out ribbon out will cause the printer to go busy DTR low or X Off until the problem is corrected and the printer is placed online The printer will also be busy if taken offline from the front panel 3 4 IEEE 1284 Parallel Interface The parallel interface for the M 8400RVe printer is a Plug In Interface Module that can be installed by the user It conforms to the IEEE 1284 specification It will automatically detect the IEEE 1284 signals and operate in the high speed mode If it does not detect the IEEE 1284 signals it will operate in the standard Centronics mode which is significantly slower For this reason an interface cable and host interface conforming to the IEEE 1284 specification must be present to fully utilize the speed capabilities This interface also operates bi directionally and can report the status of the printer back to the host Electrical Specifications Printer Connection 57 40360 DDK or equivalent Cable Connection AMP 57 30360 DDk or equivalent Cable IEEE1284 Parallel 10 ft 3 m or less Signal Level High 2 4V to 5 0V Low OV to 0 4V Data Streams lt ESC gt A Job 1 lt ESC gt Z lt ESC gt A Job n lt ESC gt Z Please Note SATO does not recommend the use of mechanical data switches commonly called A B switches as they are known to damage both the computer and printer parallel ports Page 3 4 SATO M 8400R
32. Buffer mode when the printer receives a viable job it transmits an X Off and begins printing When it is done printing it transmits an X On In the Multi Job Buffer mode the printer sends an X Off when the when the Buffer Near Full level is reached and a X On when the data level of the buffer drops below the Buffer Available mark When the printer is taken off line manually it transmits an X Off indicating it cannot accept data When it is placed back on line manually it sends an X On indicating it is again available for receipt of data If an error occurs during printing paper out ribbon out the printer sends nothing in the Single Job Buffer mode since the last character transmitted was an X Off When the error is cleared and the printer is resumes printing no X On is sent until the current job is completed and the printer is once again ready to receive the next job If it is in the Multi Job Buffer mode it sends an X Off as soon as an error condition is detected When the error is cleared and the printer is placed back on line it transmits as X On indicating it is again ready to accept data Upon power up if no error conditions are present the printer will continually send X On characters at five millisecond intervals until it receives a transmission from the host Data Streams The data streams for X On X Off and Ready Busy flow control are constucted in the same way as they are for Ready Busy flow control lt ESC gt A Job
33. If you are using BASIC it may be adding these characters automatically as the line wraps Adding a width statement to your program can help to suppress these extra OD OA characters by expanding the line length up to 255 characters If you re not programming in BASIC check to see if you have an equivalent statement in the language you re using to suppress extra carriage returns and line feeds from your data being sent out to the printer We want the data stream to be one complete line going to the printer EN a SATO M 8400RVe Service Manual Page 8 3 ev Section 8 Troubleshooting 8 4 The RS232C Serial Interface 1 Is the RS232C Serial cable connected securely to your serial port on the PC DB 25S Male and to the RS232C connector on the printer Warning Never connect or disconnect interface cables or use a switch box with power applied to either the printer or the host This may cause damage to the interface circuitry and is not covered by warranty 2 Is the cable defective At the very least you should be using a Null Modem Cable which crosses pins in a specific manner This should enable your printer to print We recommend that you use a cable built to specifications described in Section 3 Interface Specifications 3 Is the RS232 Interface Module installed in the printer The M 8400RVe requires the new Hi Speed Serial Interface PN WCL40451 to take advantage of the faster data transmission speeds The older Serial
34. Interface Modules will work but at a reduced capability 4 Check for obvious errors in the data stream Is the data properly framed with the lt ESC gt A and lt ESC gt Z commands 5 If after sending your job to the printer it only beeps and displays an error message on the LCD display you may have a configuration problem There may be some inconsistencies with the Baud Rate Parity Data Bits or Stop Bits in relation to your host computer If you are unsure as to what the printers current RS232 settings are print a Configuration Test Label It will list all of the current printer configuration settings 6 If you are still unable to get printer output try the Hex Dump as described Step 7 under IEEE1284 Parallel Interface Troubleshooting In this case the printer monitors the RS232C interface for incoming data 7 From the Hex Dump if you are seeing extra 0D 0A CR and LF characters and are using BASIC refer to the beginning of the Command Code section in the Operator and Technical Reference Manual 8 5 The Universal Serial BUS USB If nothing prints when doing a test print you will need to verify that the device drivers have been successfully installed by doing the following 1 Click on Start then Settings and then Control Panel 2 Within the new Window you should have an Icon listed as System Double click on this 3 Click on the Device Manager tab 4 Make sure that the View Device by type is checked Scroll
35. LOCK 1 108 RJ7770300 MEMORY PCB 4 MB UPGRADE OPTION 1 122 WCL404070 IEEE 1284 PARALLEL INTERFACE 1 123 WCL404051 SERIAL INTERFACE 1 124 WCL404060 USB INTERFACE 1 125 115000158 ETHERNET INTERFACE 1 126 115000136 CX TX INTERFACE 1 134 RJ4770100 MEMORY KIT OPTION 1 PN 9001094 Rev A SATO M 8400RVe Service Manual Page 10 25 SATO Industrial Bar Code Printers 10 7 Cutter Unit Assembly _ A CN d e e x N Page 10 26 SATO M 8400RVe Service Manual PN 9001094 ev SATO Industrial Bar Code Printers Cutter Unit Assembly SATO M 8400RVe Service Manual Page 10 27 SATO Industrial Bar Code Printers Cutter Unit Assembly Page 10 28 SATO M 8400RVe Service Manual PN 9001094 ev SATO Industrial Bar Code Printers Cutter Unit Assembly RAE SATO M 8400RVe Service Manual Page 10 29 SATO Industrial Bar Code Printers Cutter Unit Assembly NO CODE DESCRIPTION QTY 1 PR4680600 Cutter Unit 1 2 PD1680301 Stay 1 3 PT3000100 Hinge 2 4 MA1300822 Flat Head Screw 4 5 PB3680700 Feed Roller 1 6 PB0682500 Feed Roller Shaft 1 7 PT1108050 Ball Supporter 2 8 PB3680200 Roller 1 9 ND0030030 E snap Ring 2 10 RB0680300 Motor Sub 1 11 MA1400822 Flat Head Screw 2 12 MD4401022 Pan Head Screw 2 13 PT9680300 O Ring Belt 1 14 PE8680400 Motor Pulley 1 15 PB0682600 Motor Post 2 16 PA3684600 Cutter Bracket A 1 17 MD4300622 Pan Head Screw
36. RIBBON GUIDE PLATE Figs 5 7 MOVE UP OR DOWN WITH FLAT LOOSEN 2 BLADE SCREW DRIVER TO SCREWS ELIMINATE RIBBON WRINKLES PN 9001094 SATO M 8400RVe Service Manual Page 5 7 Rev A Section 5 Mechanical Adjustments 5 6 Feed Roller Adjustment Label Tracking Required Equipment 2 Pozidrv Screwdriver 5 5mm wrench 1 Kg Tension Gauge Used for fine tuning Adjusts pressure between upper and lower rollers STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cable 2 Open the access doors and remove the label stock if installed Fig 5 1 3 Attach a strip of 20mm wide liner backing paper to the end of the tension gauge Under the media cover place the strip between the pressure rollers at the left side with the print head assembly open Gradually pull the tension gauge and measure the friction Repeat at the right side of the rollers Figs 5 10 4 The difference between the left side and the right side should be 100g or less 5 To adjust the pressure between the rollers loosen the two fixing nuts on the media lid with a 5 5mm wrench and adjust the screws Figs 5 11 6 To adjust the alignment of the roller loosen the locking screws and move the adjust plate with a screwdriver until the required positions are found 7 Tighten the locking screws Page 5 8 SATO M 8400RVe Service Manual PN 9001094 Rev A Section 5 Mechanical Adjustments Feed Roller Adjustment Label Trac
37. This test activates all the heating TEST PRINT elements on the print head and therefore PRESS FEED KEY should be used for testing purposes only with full width labels to avoid damaging the print head 10 Verify that the counters on the test print have reset to 0 0 km 11 Power OFF the printer and confirm that all switches are in the OFF or down position PN 9001094 Rev A SATO M 8400RVe Service Manual Page 7 5 Section 7 Factory Resets 7 6 Clear EEPROM To clear the EEPROM perform the following steps Caution Resetting the printer will clear all registers STEP PROCEDURE 1 Record all current dip switch positions then place all switches in the OFF position 2 Place the DSW2 4 in the ON or up postion 3 Press the LINE and FEED key while simultaneously turning ON the power switch When the printer beeps release the keys The following screens will appear INITIALIZING MAINTENANCE MODE ROM VOC 0 00 00 DP Sue UN ZUFF 4 Place the DSW 4 in the OFF postion and the following screen will appear FACTORS MODE 5 Press the LINE key to display the next screen ALL CLEAR MODE 6 Press the FEED key to display the next screen ALL CLEAR COUNTER EEPRON 7 Press the FEED key to display the next screen COUNTER ALL CLEAR YES NU 8 Press the LINE key to select YES or NO If YES is selected press the FEED key to clear the EEPROM COUNTER ALL CLEAR ALL CLEAR MODE COMPLETED 9 Power OFF th
38. both 802 3 and Ethernet II frames on different file servers on your network there is a possibility that the print server may not make a connection to the desired file server Try forcing the frame type to the desired one using the SET NETWARE FRAME command from the SATO enhanced ethernet adapter remote console 7 If you are losing portions of your print job and you are using the DOS NetWare drivers try setting the TIMEOUT parameter in your CAPTURE statement to a higher value at least 50 seconds for Windows 9 Because of a bug in the vendor s software driver file servers equipped with certain models of SMC Ethernet controllers may crash when an SATO enhanced ethernet adapter is connected to the network This problem which primarily affects EISA based controllers made in 1993 or earlier is not specific to SATO enhanced ethernet adapters and can be fixed by upgrading the file server with the latest SMC drivers Contact SMC technical support at 516 435 6250 for additional information and instructions on how to download the new drivers from the SMC bulletin board Windows NT LAN Server Troubleshooting If you are having trouble printing with Windows NT or LAN Server check the following 1 Make sure that you can ping the SATO enhanced ethernet adapter using the DOS or OS 2 command PING ipaddress where ipaddress is the IP address of the SATO enhanced ethernet adapter If you cannot ping the print server you will not be able to print
39. counters on the test print have reset to 0 0 km 11 Power OFF the printer and confirm that all switches are in the OFF or down position PN 9001094 SATO M 8400RVe Service Manual Page 7 3 Rev A Section 7 Factory Resets 7 4 Clear Dispenser Counter To reset the printer to the factory settings perform the following steps Caution Resetting the printer will clear all registers STEP PROCEDURE 1 Record all current dip switch positions then place all switches in the OFF position 2 Place the DSW2 4 in the ON or up postion 3 Press the LINE and FEED key while simultaneously turning ON the power switch When the printer beeps release the keys The following screens will appear INITIALIZING MAINTENANCE MODE ROM VDD DD DD DD OP Sue 4 UN ZUFF 4 Place the DSW 4 in the OFF postion and the following screen will appear FACTORS MODE 5 Press the FEED key to display the next screen COUNTER CLEAR NONE 6 Press the LINE key trice to change the message from NONE to DIS COUNTER CLEAR 015 7 Press the FEED key to clear the DISPENSER Counter After a pause the next screen will appear PRINT SIZE SMALL LARGE 8 Select the print label size by pressing the LINE key The default is LARGE 9 Press the FEED key for a test print Press the FEED key again to stop printing LUE Warning This test activates all the heating TEST PRINT elements on the print head and therefore nor Va should be used for t
40. from the print head while a negative selection moves the leading edge of the label back into the mechansim Once the correct setting is underlined press the FEED key to accept the setting and advance to the Offset adjustment Use the LINE Key to step the first digit of the counter to the desired setting The display will increment one step each time the LINE key is pressed The reading will advance to a setting of 4 after which it will automatically wrap and start at again PITCH OFFSET T snn Page 2 10 SATO M 8400RVe Service Manual PN ev Section 2 Configuration LCD Panel Normal Mode Pitch Offset Adjustment STEP PROCEDURE 4 Press the FEED key to accept the setting and advance the cursor to the second digit Again use the LINE key to step to the desired setting Once it is correct press the FEED key to advance to the next adjustment Print a test label after completing the adjustments to ensure it is correct Leading Edge of Label Moved with negative offset to print on leading ABCDEFG edge of the label ABCDEFG Original 0 offset first ABCDEFG line position Moved with positive 9 offset to print on trailing a edge of the label 79 LL s Z o O a o c 9001094 SATO M 8400RVe Service Manual Page 2 11 Rev A Section 2 Configuration LCD Panel Normal Mode Cancel Print Job If the printe
41. key will accept the setting and advance to the Auto Online Feed display PN 9001094 Rev A SATO M 8400RVe Service Manual Page 2 27 Section 2 Configuration LCD Panel Service Mode Auto Online Feed AUTO ONLINE FEED c JES 0 This selection specifies whether or not the printer will automatically feed a blank label when it is placed in the Online mode STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting IF Yes is selected the printer will feed a blank label anytime it enters the Online mode If No is selected the display will advance to the mode display Feed on Error FEED ON ERROR Yes No This selection specifies whether or not the printer will feed a blank label automatically when an error condition is cleared STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting IF Yes is selected the printer will feed a blank label anytime an error condition is cleared If No is selected the display will advance to the mode display Reprint W Feed REPRINT U FEED res No YES NO This selection specifies whether or not the printer will print the last printed label stored in memory when the FEED key is pressed in the Normal Online mode STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting IF Yes is selected the printer will reprint the last label when the FEED key is pressed when the p
42. measure for Vertical and Horizontal Offset distance is dots Vertical Offset is the distance down from the leading edge in dots the edge of the label that comes out of the printer first to the first vertical print position A positive setting moves the first print position down the length of the label while making it negative moves it up the length of the label The maximum value that can be set is 823 dots Horizontal Offset is the distance that the label image is shifted either to the right or left on the label For a positive setting the image is shifted to the left towards the inside edge of the label For a negative setting the image the image is shifted to the right towards the outside edge of the label This setting changes the base reference point for all subsequent label jobs The effect is identical to the lt ESC gt A3 Base Reference point command The maximum values that can be set for each is 1424 dots STEP PROCEDURE 1 Use the LINE key to step the first digit of the counter to the desired setting The display will increment one step each time the LINE key is pressed 2 Press the FEED key to accept the setting and advance the cursor to the second digit Again use the LINE key to step to the desired setting Once it is correct press the FEED key to advance to the next adjustment 3 Once the setting is correct press the FEED key to accept the setting and advance to the next display Print a test label afte
43. on pages 4 3 through 4 5 1 Attach the connector from the TP Test Module to the test port on the main PCB Note correct positioning of connector Nibs on the connector are placed down in the receptacle on the PCB in the forward position 2 Attach the ground probe of the multimeter to the TP Test Module Gnd pin 3 Attach the positive probe of the multimeter to the SIG pin on the TP Test Module terminal 4 Turn printer on and rotate the dial to a dial POS on the TP Test Module Record the values from the Multimeter LCD 5 Confirm voltages are correct If not then replace power supply Refer to Section 6 4 6 After performing tests replace the left side cover INTERFACE BOARD MAIN PCB TEST POINT CONNECTOR VR2 DEM VR3 CE N CN13 64 E da SATO M 8400RVe Service Manual Page 4 3 ev Section 4 Electric Checks and Adjustments DC Power Voltage Checks MAIN PCB TP TEST MODULE CONNECT TP TEST MODULE TO PCB TEST POINT CN13 CORRECT POSITION CONNECTOR OF NIBS ON RECEPTACLE ON CONNECTOR TP TEST PCB CN13 MODULE CONNECTOR Page 4 4 SATO M 8400RVe Service Manual PN 9001094 Rev A Section 4 Electric Checks and Adjustments DC Power Voltage Checks CABLE TO PCB PROBES p a E 4 p o e r IND EIU He T Bna ldhii h 7 IM JAR Gp GROUND PIN
44. print Press the FEED key again to stop printing PRESS FEED KES TU STOP PRINTING 7 Adjust the stop position using OFFSET potentiometer and feed another label When the adjustment is correct turn the printer off If the print position can t be adjusted replace the Display Panel PCB Refer to Section 6 Page 4 12 SATO M 8400RVe Service Manual PN 900100 ev Section 4 Electric Checks and Adjustments 4 9a Ribbon Sensor Operation Verification PLACE DSW2 1 IN THE OFF POSITION STEP PROCEDURE 1 Access the dip switches on the front panel 2 Record all dip switch positions then place DSW2 1 in the OFF position and the power switch OFF Remove the ribbon from the printer and close the Head Open Lever 4 Turn the power switch ON to initialize the printer The following screens will display INITIALIZING ONLINE ROM VDD DD DD DD LT5 000000 5 Press the LINE key to place the printer off line 6 Press the FEED key The printer will beep and the following screen will display to confirm that the ribbon is not in position and confirm the sensor is functioning RIBBON END 7 Turn off the printer and reinstall the ribbon 8 Turn ON the printer The printer will initialize as in Step 4 Be sure to place the printer off line Press the FEED key to generate a blank label and confirm ribbon has been installed and is in position PN 9001094 SATO M 8400RVe Service Manual Page 4 13 Rev A Section 4
45. printer will emit three short beeps indicating that the process is complete To exit the mode power the printer off then back on Download User Defined Protocol Codes The user can define a set of custom protocol codes and download them to the printer using the lt ESC gt LD command User Download INITIALIZING gt ER DOUNLORD Press the Line Key enm unn nn 00 00 RESS THE LINE KEY To enter the User Download mode place DSW2 7 in the ON position and power on the printer while simultaneously pressing the LINE key When the printer emits one long beep release the LINE key STEP PROCEDURE 1 Set DSW2 7 to the OFF position to replace the Standard protocol codes or ON to replace the Alternate set of protocol codes 2 Press the LINE key The printer is now waiting for the data to be sent USER DOWNLOAD WAITING E ES SATO M 8400RVe Service Manual Page 2 37 ev Section 2 Configuration LCD Panel Download User Defined Protocol Codes User Download Continued Press the Line Key STEP PROCEDURE 3 Transmit the download data command stream to the printer After the data has been received the printer will beep and print a status label If it does not beep and print a status label the printer did not accept the data 5 If the printer did not beep and print a status label turn the printer off and check you data stream for errors snd start the download process over 6 If the custom codes are
46. that is shipped with each printer with a Ethernet interface installed General Specifications Type 10 100BaseT Connector RJ 45 Receptical Cable Category 5 Electrical Specifications Power Supply Powered from printer Refer to the manual amp CD supplied with the interface card 3 8 Bi Directional Communications This is a two way communications protocol between the host computer and the printer thus enabling the host to check printer status When Bi Com 4 Bi Com 3 or Bi Com 2 communications is selected on the serial interface card there is no busy signal from the printer The host must request the complete status from the printer including ready busy Refer to the Operator s and Technical Manual for complete information Page 3 10 SATO M 8400RVe Service Manual PN a ev Section 3 Interface Specifications 3 9 Accessory EXT Connector The EXT connector on the rear panel of the M 8400RVe printer is intended for use with the external printer accessories such as label rewinders or applicators The 14 pin Centronics type connector provides a choice of four different output signals along with various error conditions A DB 9 to 14 pin Centronics adapter cable is provided for legacy applications Old DB 9 14Pin Centronics DIRECTION Pin Assignments SIGNAL DESCRIPTION To Host VCC 5V To Host Ribbon Near End This pin goes high when the amount of ribbon on the unwind shaft is approximate
47. the factory settings perform the following steps Caution Resetting the printer will clear all registers STEP PROCEDURE 1 Record all current dip switch positions then place all switches in the OFF position 2 Place the DSW2 4 in the ON or up postion Press the LINE and FEED key while simultaneously turning ON the power switch When the printer beeps release the keys The following screens will appear INITIALIZING TAIN TENANCE ROW VOC GG Oo og LIP Suc 1 DIN gt DFF 4 Place the DSW 4 in the OFF postion and the following screen will appear FACTORY MODE 5 Press the FEED key to display the next screen COUNTER CLEAR NONE 6 Press the LINE key once to change the message from NONE to ALL COUNTER CLEAR ALL 7 Press the FEED key to clear the EEPROM After a pause the next screen will appear RES PRINT SIZE SMALL LARGE 8 Select the print label size by pressing the LINE key The default is LARGE 9 Press the FEED key for a test print Press the FEED key again to stop printing mos Warning This test activates all the heating TEST PRINT elements on the print head and therefore oo Va should be used for testing purposes only with PRESS FEED full width labels to avoid damaging the print head 10 Verify that the counters on the test print have reset to 0 0 km 11 Power OFF the printer and confirm that all switches are in the OFF or down position Page 7 2 SATO M 8400RVe Servi
48. the module into the Main PCB Memory Frame at approximately 45 away from the Main PCB Board Gently push down to snap into position Figs 6 5 9 Reinstall the replacement PCB reversing Steps 3 through 5 10 Replace left side cover 11 Complete the Factory Reset Procedure Page 6 2 SATO M 8400RVe Service Manual PN 9001094 Rev A Section 6 Replacement Procedures Replacing the Main Circuit Board REMOVE 2 SCREWS AND PULL AWAY TO DETACH IF INTERFACE CARD IS INSTALLED FT ume pem y REMOVE 2 SCREWS HOLDING THE MAIN CIRCUIT BOARD REMOVE DETACH CONNECTOR SCREWS DETACH CONNECTORS DETACH Fig 6 3 CONNECTORS PN 9001094 SATO M 8400RVe Service Manual Rev A Page 6 3 Section 6 Replacement Procedures Replacing the Main Circuit Board x PRESS OUTWARD MEMORY MODULE PCB IN THE MAIN PCB MEMORY FRAME E ui E LB JE Em ma ai Ss INDEXING NOTCHES Figs 6 4 CAREFULLY PRESS OUTWARD ON TABS ON BOTH ENDS OF THE FRAME TO RELEASE THE MEMORY PCB Page 6 4 SATO M 8400RVe Service Manual PN l ev A Section 6 Replacement Procedures Replacing the Main Circuit Board NO NOTCH ON THIS SIDE APPROXIMATELY 450 ANGLE OMA traf ET uis amp INDEXING NOTCH FLASH MEMORY MODULE INSERT THE FLASH MEMORY MODULE INTO THE MAIN PCB MEMORY FRAME AT APPROXIMATELY 45 NOTE THE INDEXING NOTCH ON THE
49. the setting and advance to the next adjustment E ES SATO M 8400RVe Service Manual Page 2 9 ev Section 2 Configuration LCD Panel Normal Mode Print Speed Adjustment The print speed selections are CS Command DSW2 8 OFF DSW2 8 ON dependent upon the printer setting of DSW2 8 The current setting is 2 ips S0mm s 2 ips S0mm s indicated by the underline cursor To change the setting 4 ips 100mm s 3 ips 75mm s 6 ips 150mm s 4 ips 100mm s 8 ips 150mm s 5 ips 125mm s 10 ips 250mm s N A STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired speed setting 2 Once the correct setting is underlined press the FEED key to accept the setting and advance to the next adjustment Pitch Offset Adjustment The label pitch is the distance from the leading edge the edge that comes out of the printer first of a label and the leading edge of the next label The leading edge position of the label can be adjusted relative to the print head 49mm in increments of 1mm Once the position is set it can be fine adjusted 3 75mm using the PITCH potentiometer on the adjustment panel STEP PROCEDURE 1 The underline cursor will initially be positioned underneath the Pitch Direction setting Use the LINE key to step the underline to either the positive or negative selection A position selection moves the leading edge of the label forward away
50. 0 PRESSURE PLATE 2 22 PC1740200 SPRING HEAD 2 28 PE1740200 HEAD PRESSURE 2 24 ND0060030 E SNAP RING 4 25 PA3740600 ADJUST PLATE 1 26 MD4301422 PAN SCREW 1 27 PA1740500 HEAD PLATE 1 28 MD4300622 PAN SCREW 1 29 PR2740100 LATCH HANDLE 1 30 PD1740100 STAY 1 31 MD4401621 PAN HEAD SCREW 2 32 PT9740300 POLY SLIDER 2 33 PB0680400 GUIDE SHAFT 2 34 PR1740400 ROLLER 2 35 PB0740500 SHAFT BRASH 1 36 PR1340500 ANTI STATIC BRASH 1 37 MA0300622 PAN HEAD SCREW 2 38 MD4401022 PAN SCREW 8 PN 9001094 Rev A SATO M 8400RVe Service Manual Page 10 9 SATO Industrial Bar Code Printers 10 4 Ribbon Assembly Page 10 10 SATO M 8400RVe Service Manual PN 9001094 Rev A SATO Industrial Bar Code Printers Ribbon Assembly SATO M 8400RVe Service Manual Page 10 11 SATO Industrial Bar Code Printers Ribbon Assembly Page 10 12 SATO M 8400RVe Service Manual PN 9001094 Rev A SATO Industrial Bar Code Printers Ribbon Assembly NO CODE DESCRIPTION QTY 1 MD 4300622 PAN HEAD SCREW 1 2 PC0740200 SPRING BACK 1 3 MA1300822 FLAT SCREW 1 4 MT1300522 HEX NUT 1ST TYPE 1 5 PA3730200 SENSOR BRACKET RIBBON 1 6 RH1740400 RIBBON SENSOR CABLE SET SEN4 1 7 MA0300622 PAN HEAD SCREW 3 9 PE6720100 DISPLAY 1 10 MD4300822 PAN HEAD SCREW 1 13 PB0740602 SHAFT RIBBON 2 14 PE4720200 PLATE HOLDER BOSS 2 15 MA0302522 PAN SCREW 1 16 MT1300522 HEX NUT 1 17 MA0301821 PAN HEAD SCREW 1 18 PA0730100 GUID
51. 00RVe Service Manual Page 9 7 Section 9 Optional Accessories Label Cutter Kit Installation CABLE CONNECTOR FROM CUTTER TO 10 ON MAIN PCB Om MAT BAS m A oF CUTP CABLE CONNECTOR TO POWER SUPPLY MAIN PCB THIS CABLE CONNECTOR NOT CONNECTED ATTACH CUTTER TO PRINTER WITH SCREW Figs 9 11 Fig 9 12 PN 9001094 Page 9 8 SATO M 8400RVe Service Manual dias ev Section 9 Optional Accessories 9 3 Label Dispenser Installation Installation of the optional Label dispenser into the printer adds the convenience of automatic label dispensing Each label is printed then peeled from the backing paper and presented at the front of the printer for removal by the operator A photo electric sensor detects the presence of a completed label and signals the printer to await removal Once the completed label is removed this sensor signals the printer to automatically backfeed the label stock for correct alignment of the printing on the next label STEP PROCEDURE Switch the printer OFF and disconnect the power cord 2 Open the side access door and raise the top access door 3 Loosen 2 inside screws holding the left side cover to the inside top of the printer Remove 2 screws holding the left side cover to the printer base and remove the cover Figs 9 1 4 Remove the ribbon and label stock if installed 5 Remove 2 screws holding the label tear off
52. 0400 GUIDE ROLLER A 2 9 MF0302022 PAN TAPPING SCREW W HOLE 1 10 MH0301621 PAN HEAD SCREW 1 11 PB0680400 GUIDE SHAFT 3 12 MD4401022 PAN HEAD SCREW 3 13 RH1741400 STEPPER MOTOR ASSY 1 14 PL0680102 MOTOR PULLEY 1 15 MJ1300424 HEX HOLE W POINT 2 16 MD4402021 PAN HEAD SCREW 2 17 PA1740100 NUT PLATE 2 18 RH1740500 HEAD OPEN SW CABLE SET SEN5 1 19 MD3201221 PAN SCREW 2 20 PA3740200 SENSOR GUIDE 1 21 MD4300822 PAN HEAD SCREW 2 22 PT8130064 MINI PITCH BELT 1 23 PT8090064 MINI PITCH BELT 1 24 PA1740200 SIDE FRAME 1 25 MD4401022 PAN HEAD SCREW 3 26 PR3740400 PAPER GUIDE 1 27 PE3720300 ROLLER 2 28 PB2740100 COLLAR 2 29 MD4301222 PAN HEAD SCREW 2 30 RH1741300 PAPER END SW CODE SET SEN7 1 31 MD3201221 PAN HEAD SCREW 2 32 MD4300622 PAN HEAD SCREW 2 33 MD4301022 PAN HEAD SCREW 2 34 PB0740101 POST LATCH 1 35 NA1040022 PLAIN WASHER 1 36 0040022 SPRING WASHER 1 37 MT1400722 HEX NUT 1 38 PB0740202 SENSOR SHAFT 1 39 PR7740200 PITCH SENSOR SUB 1 PN 9001094 Rev A SATO M 8400RVe Service Manual Page 10 5 SATO Industrial Bar Code Printers Frame Assembly NO CODE DESCRIPTION QTY 40 PA4740300 PLATE SPRING 1 41 MH0300821 P TIGHT SCREW 2 42 ND0040030 E SNAP RING 2 43 PA1740300 SENSOR BRACKET 1 44 ND0030030 E SNAP RING 1 45 MD4300822 PAN HEAD SCREW 2 46 PB0740800 POST 1 47 MD4401621 PAN HEAD SCREW 1 48 PA3741800 TENSION BRACKET 1 49 PE3720100 TENSION ROLLER 1 50 PB0740900 TENSION ROLLER SHAFT 1 51 ND0040030 E
53. 1 3 4 Operation PanelDisplays 1 6 5 Sensors and SWlIches ade i nania waw 1 8 6 RIDDOD xod eei D ath attested 1 9 7 Installation Considerations 1 9 8 Optional Accessories 1 9 9 Environment amp Approvalts 1 10 10 General Printer Specifications 1 10 11 Charaeter Fonts unu kiunuy n Gun 1 13 12 Bar Codes s ha i ushu oda i EE aia V PER RR OWA 1 14 Section 2 Configuration 1 DID Switeh SENIN S u OOOO AOC PE AEO OO a 2 1 2 Default SEHUNGS masene errara aniraa 2 7 3 LCD Panel Printer Configuration 2 8 Normal Mode uuu u wid iii Arrow Potosi era diod ere o eS ERE E Rr Lone 2 9 Advanced Mode 5 baie Osy 2 13 MOOG wzi 2 17 SERVICE Mod uyana EiS dO 2 25 Counters MOJE iza YOGA OGAE WOD 2 32 Test PHINT Mod up 2 nala dada 2 33 Defa
54. 2 18 MD4300822 Pan Head Screw 1 19 MA1300822 Flat Head Screw 1 20 MJ1300424 W point Screw 2 21 PR1691401 Cutter Pulley 1 22 PE3690701 Spacer 1 23 PA0680701 Sensor Slit 1 24 MT1300522 Hex nut 1 25 NB0030022 Spring Washer 1 26 NA1030022 Plain Washer 1 27 MD4300822 Pan Head Screw 2 28 PA1690000 Idle Gear Bracket 1 29 PB0690300 Roller Shaft 1 30 PE3690001 Tension Roller 1 31 PT2006008 Dry Metal 1 32 ND0050030 E snap Ring 1 33 PT2005008 Dry Metal 1 34 PB0686500 Idle Bracket Shaft 1 35 PT9690600 Timing Belt 2 36 PT1107030 Ball Supporter 2 37 PB0682400 Idle Bracket Shaft 1 38 PR1691502 Idle Pulley 1 39 MJ1300424 W point Screw 2 Page 10 30 SATO M 8400RVe Service Manual PN 9001094 Rev A SATO Industrial Bar Code Printers Cutter Unit Assembly NO CODE DESCRIPTION QTY 40 PB0682300 Idle Pulley Shaft 1 41 MD3301222 Pan Head Screw 2 42 RF0680501 Sensor Sub 1 43 PE2680600 Spacer 2 44 PR1691601 Motor Pulley 1 45 MJ1300424 W point Screw 2 46 PA3681400 Guide Plate 1 47 MD4300822 Pan Head Screw 2 48 MA1300822 Flat Head Screw 2 49 RB0680200 Motor Sub 1 50 MD4300822 Pan Head Screw 2 51 RJ1682300 Cutter PCB Assy 1 52 HD200031A Fuse 3A 1 53 PE2680900 PCB Spacer 2 54 RH1745101 Cutter Cord Set 1 55 NA1030022 Plain Washer 2 56 NB0030022 Spring Washer 2 57 MT1300522 Hex nut 2 58 MA1300822 Flat Head Screw 2 59 PH3684103 Cutter Cover 1 60 MA1300822 Flat Head Screw 2 61 MD4300622 Pan Head Screw 2 62 PA3684700 Brush Brack
55. 284 Parallel Interface 3 4 Data Streams RS232C Serial Interface 3 9 DC Power Voltage Checks 4 3 Default Setting Mode 2 34 Default Settings 2 7 Digital Multimeter 4 5 Dimensions 1 2 Dip Switch Selections 2 7 Dip Switch Settings 2 1 Dip Switches 1 7 2 1 Dispenser Unit Assembly 10 32 E EEPROM Chip 9 19 Electrical Checks and Adjustments 4 1 Electrical Specifications Ethernet Interface 3 10 Electrical Specifications IEE 1284 Parallel Inter 3 4 Electrical Specifications RS232C Serial Interface 3 6 Electrical Specifications USB Interface 3 10 Environment amp Approvals 1 10 Error Signals 3 13 8 10 Ethernet Interface 3 2 3 10 Euro Code D5 2 30 Exit Advanced Mode 2 16 Ext Port Pin 9 Select 2 29 Ext Print Start Signal Selection 2 5 External Accessory Connector 1 3 External Signal Interface 2 5 External Signal Type Selection 2 6 Eye Mark Adjustment 4 11 Eye Mark Sensor 5 11 F Factory Reset Procedure 9 20 Factory Resets 7 1 Factory Settings Test Print 7 2 Fan Fold Access Panel 1 3 Feed Key 1 6 Feed on Error 2 28 Feed Roller Adjustment Label Tracking 5 8 Feed Roller Assembly 10 15 Firmware Download 2 4 Flash Memory Expansion Installation 9 16 Flash Memory Module 6 5 9 17 Forward Backfeed 2 29 Frame Assembly 10 2 Fuse 6 6 6 7 G General Printer Specifications 1 10 General Specifications Ethernet Interface 3 10 General Specifications RS232C Serial Inter 3 6 General Specifications US
56. 5 ft 450 m Thickness Controls and Signals 4 5 micron Face in Wind On Line Green LED Power Green LED Label Red LED Ribbon Red LED Error Red LED LCD Panel 2 Line x 16 Character On Off Line Key Front Panel Label Feed Key Front Panel Power On Off Switch Front Panel Potentiometer Adjustments Print Darkness Front Panel Pitch Front Panel Offset Front Panel Display Front Panel PN 9001094 Rev A SATO M 8400RVe Service Manual Page 1 11 Section 1 Overview and Specifications General Printer Specifications Specification M 8400RVe Interface Modules Parallel IEEE 1284 Serial RS232C 9600 to 57 600 bps Hardware Flow Control Ready Busy Software Flow Control X On X Off Serial Protocol Bi directional Status Universal Serial Bus USB Version 1 1 Ethernet 10 100BaseT Data Transmission ASCII Format Processing CPU 32 Bit RISC Flash ROM 2 MB SDRAM 16 MB Receive Buffer 2 95 MB Optional Flash ROM 4 MB Optional PCMCIA Memory Up to 16 MB Flash or 4 MB SRAM Page 1 12 SATO M 8400RVe Service Manual PN 9001094 Rev A 1 11 Character Fonts Specification Section 1 Overview and Specifications M 8400RVe Matrix Fonts U Font 5 dots W x 9 dots H S Font 8 dots W x 15 dots M Font 13 dots W X 20 dots H X
57. ACKET 1 6 MD4301022 PAN HEAD SCREW 2 7 PT9689000 MAGNET 1 8 MD4301022 PAN HEAD SCREW 2 9 PZ0740500 COVER FRONT 1 10 MD4401022 PAN HEAD SCREW 4 11 1680200 1 12 PE6740300 DIP SW COVER 1 13 PH1742900 CENTER FRAME 1 14 MD4401022 PAN HEAD SCREW 3 15 PA1775400 PCB BRACKET 2 16 MD4300622 PAN HEAD SCREW 7 17 PH1741800 CENTER FRAME SUB A 1 18 MD4300622 PAN HEAD SCREW 2 19 PZ0740800 COVER REAR SA 1 20 MD4300622 PAN HEAD SCREW 7 22 683802 LID 1 23 PT9520100 NYLON RIVET 2 24 PH1741600 COVER LH 1 25 MD4300822 PAN HEAD SCREW 2 26 PZ0740901 COVER RH SET 1 27 PT3681200 HINGE 2 28 MD4300822 PAN HEAD SCREW 8 29 PH2680000 WINDOW 1 30 NA1030022 FLAT WASHER POLISHED 2 31 MT1300522 HEX NUT 2 32 PE1680300 HANDLE 1 33 0300821 PAN HEAD P TIGHT SCREW 2 34 PH1741500 COVER TOP 1 35 MD4300822 PAN HEAD SCREW 2 36 PH1741700 COVER TOP SUB 1 37 PT9689000 MAGNET 1 38 NA1030022 FLAT POLISHED 2 39 NB0030022 SPRING WASHER 2 40 MT1300522 HEX NUT 2 PN 9001094 Rev A SATO M 8400RVe Service Manual Page 10 23 SATO Industrial Bar Code Printers Base Cover Assembly NO CODE DESCRIPTION QTY 41 NA1030022 FLAT POLISHED 2 42 NB0030022 SPRING WASHER 2 43 MT1300522 HEX NUT 2 44 PH3683002 COVER FRONT 1 45 PH1741000 COVER FRONT SUB 1 46 NA1030022 FLAT WASHER POLISHED 2 47 NB0030022 SPRING WASHER 2 48 MT1300522 HEX NUT 2 49 MD4401022 PAN HEAD SCREW 1 50 PB0740701 SHAFT UNWIND 1 51 M
58. AFT LID 2 7 ND0020030 E SNAP RING 4 8 PA3741900 ROLLER BRACKET 1 9 PE3720500 ROLLER 4 10 PE3720200 ROLLER 4 11 PB0741000 SHAFT PRESSURE ROLLER 1 12 ND0040030 E SNAP RING 1 13 PC1740401 SPRING PRESSURE 2 14 PE2730300 STOPPER COLLAR 2 15 PR4740300 PAPER LID TOP 1 16 MD4300622 PAN HEAD SCREW 2 17 MT1300522 HEX NUT 2 18 MA0301022 PAN HEAD SCREW 2 19 MD4300622 PAN HEAD SCREW 4 20 MD4301022 PAN HEAD SCREW 2 Page 10 16 SATO M 8400RVe Service Manual PN 9001094 Rev A SATO Industrial Bar Code Printers 10 6 Base Cover Assembly anp SATO M 8400RVe Service Manual Page 10 17 SATO Industrial Bar Code Printers Base Cover Assembly Page 10 18 SATO M 8400RVe Service Manual SATO Industrial Bar Code Printers Base Cover Assembly JARY AGE SATO M 8400RVe Service Manual Page 10 19 SATO Industrial Bar Code Printers Base Cover Assembly Page 10 20 SATO M 8400RVe Service Manual PN a ev SATO Industrial Bar Code Printers Base Cover Assembly SATO M 8400RVe Service Manual Page 10 21 SATO Industrial Bar Code Printers Base Cover Assembly Page 10 22 SATO M 8400RVe Service Manual PN 9001094 Rev A SATO Industrial Bar Code Printers Base Cover Assembly NO CODE DESCRIPTION QTY 1 PH1742700 BASE FRAME 1 2 PT6680100 RUBBER FOOT 4 3 PA3741000 FRAME BRACKET 1 4 MD4301022 PAN HEAD SCREW 3 5 PA3742500 FRAME BR
59. ATO M 8400RVe Service Manual Page 8 17 ev Section 8 Troubleshooting NAT ut Page 8 18 SATO M 8400RVe Service Manual PN 9001094 Rev A Section Optional Accessories 9 1 Overview This section contains instructions for installing the following optional accessories e Label Cutter Kit Installation e Label Dispenser Kit Installation PCMCIA Memory Expansion e Flash ROM Memory Expansion e Real Time Clock A aie SATO M 8400RVe Service Manual Page 9 1 ev Section 9 Optional Accessories 9 2 Label Cutter Kit Installation M 8450 M 8400 CABLE CUTTER UNIT M 8400RVe CABLE M 8400RV CABLE OTHER ITEMS IN KIT Page 9 2 SATO M 8400RVe Service Manual PN 9001094 Rev A Section 9 Optional Accessories Label Cutter Kit Installation The Cutter is a field installable option No critical adjustments or special tools are required PROCEDURE 1 Switch the printer OFF and disconnect the power cord 2 Open the side access door and raise the top access door 3 Loosen 2 inside screws holding the left side cover to the inside top of the printer Remove the screw from the front hinge of the top cover for Step 9 below Remove 2 screws holding the left side cover to the printer base and remove the cover Figs 9 1 4 Remove the ribbon and label stock if installed 5 Remove 2 screws holding the label tear off cover to the printer Rotate the cover down then remove it by li
60. B Interface 3 10 H Head Adjustment Plate 5 5 5 7 Head Assembly 10 7 Head Check Selection 2 3 Head Latch 1 4 Head Pattern Examples 8 15 Hex Dump Diagnostic Labels 8 17 Hex Dump Selection 2 3 Horizontal Offset 2 14 Download User Defined Protocol Codes 2 37 2 38 PN 9001094 Rev A SATO M 8400RVe Service Manual Index 1 Index IEEE 1284 Parallel Interface 3 4 8 2 Ignore CR LF 2 16 Indexing Notch 6 4 Installation Considerations 1 9 Installation Problems 8 5 Interface Slot 1 3 Interface Specifications 3 1 Interface Types 3 1 Intermittent Problems 8 6 Internal Fuse 6 6 K Keyboard 1 5 Keyboard PCB Display Panel 6 29 L Label Cutter Kit Installation 9 2 Label Dispenser Installation 9 9 Label Gap Adjustment 4 10 Label Gap Sensor 5 11 Label Out Sensor 1 8 Label Roll Retainer 1 4 Label Sensor Adjustment Knob 1 8 Label Sensor Selection 2 5 Label Sensor 1 8 Label Tear Off Plate 1 4 Lan Ethernet Interface 8 5 LCD Display Panel 6 29 LCD Board 1 5 LCD Display Adjustment 4 16 LCD Display 1 6 LCD Panel Advanced Mode 2 13 LCD Panel Card Mode 2 17 LCD Panel Counters Mode 2 32 LCD Panel Maintenance Mode Factory Mode 2 35 LCD Panel Normal Mode 2 9 LCD Panel Service Mode 2 25 LCD Panel Firmware Download Mode 2 39 LCD Panel Configuration 2 8 LCD Panel Printer Clear Non Standard Protocol 2 37 Line Key 1 6 M8400 Emulation Mode 2 4 Main PC Board 1 5 6 7 9 8 9 14 Main Power
61. CEDURE 1 Switch the printer OFF and disconnect the power cord 2 Refer to Section 4 2 and remove left side cover 3 Remove the ribbon and label stock if installed 4 Remove 2 screws to detach the label tear off cover Rotate the cover down then remove it by lifting up Figs 6 9 m Remove 2 screws from the bracket that holds the sensor to the side frame Figs 6 31 Carefully glide the sensor back out through the access openiing Remove 2 screws holding the spring plate to the shaft and sensor Fig 6 32 Remove and replace the sensor module m Garefully slide the sensor unit back into the access hole of the back plate extrusion of the sensor assembly must fit into the slot of the side frame Replace the bracket that holds the sensor to the side frame with 2 screws previously removed Figs 6 31 10 Replace the label tear off cover and the left side cover EN 2001054 SATO M 8400RVe Service Manual Page 6 27 ev Section 6 Replacement Procedures Replacing the Label Sensor Assembly ACCESS OPENING SIDE FRAME T SLOT ON FRAME BRACKET REMOVE 2 SCREWS THIS END GOESINTO 95 6 31 SLOT ON FRAME RENE THIS END FORWARD LABEL SENSOR ADJUSTMENT KNOB SEE SECTION 5 9 LABEL SENSOR ASSEMBLY INSTALLED REMOVE 2 SCREWS HOLDING SPRING Fig 6 32 PLATE TO SHAFT AND MODULE Page 6 28 SATO M 8400RVe Service Manual PN eiie ev Section 6 Replacement Procedur
62. D4301422 PAN HEAD SCREW 1 52 MJ1400524 HEX HOLE SCREW W POINT 1 53 PB2680700 SPACER 1 54 PA2680100 LABEL GUIDE PLATE 1 55 PE2680200 SPACER 1 56 PV3680000 PAPER GUIDE ADDITIONAL PROCESSED 1 57 MH0302021 PAN HEAD SCREW 3 58 PE4080100 PAPER GUIDE 2 59 PT2016010 DRY METAL 4 60 PE4210100 GUIDE CORE 3INCH 1 61 MH0300821 PAN HEAD P TIGHT SCREW 1 62 PT92100QY O RING 1 63 ND3160024 C TYPE STOP RING 1 64 PB2080400 ROLL STOP 1 65 PE4080200 GUIDE STOPPER 1 66 PA1210400 PRESSING SPRING 1 67 MH1300821 FLAT P TIGHT SCREW 2 68 KA500831A POWER UNIT 115V 1 69 HD100321A FUSE 250V 3 15A 1 70 RH1775100 HEAD CABLE ASSY 1 71 MD4300822 PAN HEAD SCREW 3 73 PE6771001 MEMORY CARD COVER 1 74 PB5A20001 HEAD SCREW 1 80 RH1686101 POWER SWITCH SUB 1 81 PH1688300 LOCK PLATE 1 82 RH1740700 LCD CABLE SET 1 83 MD4200621 PAN HEAD SCREW 2 84 RJ2741000 KB PC SA 1 Page 10 24 SATO M 8400RVe Service Manual PN 9001094 Rev A SATO Industrial Bar Code Printers Base Cover Assembly NO CODE DESCRIPTION QTY 85 MA0300621 PAN HEAD SCREW 2 86 PE6740400 DSW1 COVER 1 87 PA1774300 LID 1 88 PA6685400 NUT PLATE 1 89 MD3201221 PAN HEAD SCREW 2 96 PV9740400 BUSHING 1 97 MD4300622 PAN HEAD SCREW 2 98 PA6740200 SHEILD PLATE 1 99 PV9740500 BUSHING 1 100 RH1742000 KB CABLE SET KB 1 101 1742500 SWITCH PLATE 1 103 RJ1771200 CONT PCB ASSY A 1 105 RJ7770200 MEMORY PCB ASSY B 1 106 739900 CONNECTOR LOCK 1 107 9730100 SPRING
63. E Page 2 24 SATO M 8400RVe Service Manual PN gt ev Section 2 Configuration LCD Panel Service Mode The Service Mode allows the operator to set up the basic operation parameters of the printer and is entered from the Advanced Mode To Enter Advanced Mode STEP PROCEDURE 1 Press the LINE key while simultaneously turning the power When the printer emits one long beep release the LINE key to display the first screen ADVANCED MODE 2 Press the LINE key twice to enter the Service Mode SERVILE MODE The Service Mode display indicates that the printer is in the Service Mode To advance to the first selection press the FEED key Gap X XV Y XU Input X XV GAI X XV INPUT XX The M 8400RVe printer determines the location of the leading ed e of the label by measuring the difference between light levels when it sees either a label gap or a black EYE mark This adjustment allows you to manually set the threshold voltage level between the maximum and minimum light levels DIP switch DSW2 2 selects the sensor type If DSW2 2 is in the OFF position the setting will be for a See Thru or Gap sensor and the LCD will display GAP on the top line along with the current setting If DSW2 2 is in the ON position the LCD will display EYE on the top line with its current setting If the value entered for the bottom line setting is 0 0V then the printer will automatically calculate the
64. E PLATE 2 19 MH1250621 FLAT P TIGHT SCREW 4 20 PA0730200 HOLD PLATE 2 21 PA0680300 LINING 2 22 PE7720100 DISC PLATE A 1 23 PE1681100 GUIDE PLATE B 1 24 4730100 RIBBON BOSS 2 25 PE2720100 COLLAR 4 26 PA4690900 SPRING 8 27 MH0300521 PAN P TIGHT SCREW 8 28 PT2301020 OIL DRY METAL WASHER 2 29 PA0680400 DISC 2 30 PC1730100 SPRING RIBBON 2 31 PE2730100 STOPPER COLLAR 2 32 PB5730100 ADJUST SCREW 2 33 MA0303022 PAN HEAD SCREW 2 34 PT1112080 BEARING 2 35 PR1720400 PULLEY 1 36 PT8165064 TIMING BELT 1 37 ND0060030 E STOP RING 1 38 PA3740900 RIBBON FRAME 1 39 PA1731000 ADJUST PLATE 2 40 PT1112080 BEARING 2 41 MD4300622 PAN HEAD SCREW 4 PN 9001094 Rev A SATO M 8400RVe Service Manual Page 10 13 SATO Industrial Bar Code Printers Ribbon Assembly NO CODE DESCRIPTION QTY 42 MD4401222 PAN HEAD SCREW 4 43 MD4401022 PAN HEAD SCREW 2 44 PR1770100 PULLEY 1 45 PC0740200 SPRING BACK 1 46 MH0300821 PAN HEAD P TIGHT SCREW 1 47 PA2771300 SPRING BRACKET 1 48 MD4300622 PAN HEAD SCREW 2 Page 10 14 SATO M 8400RVe Service Manual PN 9001094 Rev A SATO Industrial Bar Code Printers 10 5 Feed Roller Assembly RAE SATO M 8400RVe Service Manual Page 10 15 SATO Industrial Bar Code Printers Feed Roller Assembly NO CODE DESCRIPTION QTY 1 PA3742201 PAPER LID BOTTOM 1 2 PA3742001 LID 1 3 PC2740200 SPRING OPEN 1 4 PC2740300 SPRING LATCH 1 5 PA3742100 LATCH HANDLE 1 6 PB0741100 SH
65. ED switches to manually enter printer configuration settings Many of the settings can also be controlled via software commands and in the case of conflict between software and control panel settings the printer will always use the last valid setting If you load a label job that includes software settings and then enter a new setting via the LCD Panel the manually set values will be used by the printer If you set the values manually and then download a job with software settings the software settings will be used There are 7 modes of operation you can access from the LCD panel To enter the desired mode the KEY SEQUENCE combination listed in the table below must be performed The initial LCD display message is shown for each mode KEY SEQUENCE INITIAL DISPLAY ONLINE Normal Mode Power QTY 000000 Advanced Mode LINE POWER ADVANCED MODE TEST PRINT MODE Test Print Mode FEED POWER CONFIGURATION Default Setting Mode DEFAULT SETTING Std Protocol LINE FEED POWER NAT DSW2 4 ON LINE MAINTENANCE MODE FEED POWER DIPSW2 4 ON gt OFF ONLINE QTY 000000 Maintenance Mode Hex Dump Mode DSW2 4 ON POWER Firmware FLASH DOWNLOAD Download Mode DSW2 6 ON POWER READY Page 2 8 SATO M 8400RVe Service Manual PN 9001094 Rev A Section 2 Configuration LCD Panel Normal Mode When the printer is first powered on it displays the current ROM version of the printer then immediat
66. Fuse 6 6 Mechanical Adjustments 5 1 Media Hold Down 1 4 1 8 Memory Card Slot 1 3 Memory Format 2 24 Memory Module PCB 6 4 Memory PCB 9 12 Multi Job Buffer 3 3 N NetWare Troubleshooting 8 7 Network Connection and Cabling 8 5 O Offset Label Stop Position Adjustment 4 12 Optional Accessories 1 9 9 1 Overview and Specifications 1 1 P Parity Selection 2 2 Parts List 10 1 PCMCIA Memory Expansion Installation 9 12 Physical Characteristics 1 2 Pin Assignments Accessory EXT Connector 3 11 Pin Assignments IEEE 1284 Cable End 3 5 Pin Assignments RS232C Printer End 3 6 Pitch Offset Adjustment 2 10 Pitch Sensor Setup Sensing R Corner Notch 5 11 Platen Roller 1 4 Plug in Interface Card 1 5 Potentiometer Assignments 8 Adjustments 4 6 Potentiometers 1 7 Power Supply 1 5 6 8 Power 1 7 Print Buffer Hex Dump 8 17 Print Darkness Adjustment 4 16 Print Darkness Setting 2 9 Print Head Assembly 1 4 Print Head Balance Alignment 5 6 Print Head Bracket 5 7 Print Head Position Alignment 5 5 Print Head 6 14 Print Offset 2 14 Print Position Adjustment 4 8 4 9 Print Quality Problems 8 12 Print Speed Adjustment 2 10 Printer Features 1 3 Printer Setup 2 3 Priority Setting LCD Command 2 31 Protocol Code Selection 2 4 Protocol Selection 2 2 R Ready Busy Flow Control RS232C Serial Inter 3 8 Real Time Clock Installation 9 18 Rear Panel 1 3 Receive Buffer 3 3 Receive Buffer Hex Dump 8 17 Receive B
67. HIS E RING TO ACHIEVE MINIMUM SENSOR ADJUSTMENT OF 4mm WHEN USING TAG STOCK TURN ADJUSTMENT KNOB CW TO MOVE LABEL SENSOR TOWARDS OUTSIDE PRINT EDGE lt gt TURN ADJUSTMENT KNOB CCW TO MOVE LABEL SENSOR TOWARDS INSIDE PRINT EDGE EYE MARK ON BOTTOM OF LINER DIE CUT INTER LABEL GAP 3mm NOMINAL L BACKING PAPER INSIDE EDGE A LABEL INSIDE EDGE 14mm MIN EYE MARK 7mm MIN TO 54mm MAX ADJUSTMENT LABEL GAP 17mm MIN TO 64mm MAX ADJUSTMENT 3mm LABEL FEED Um DOT COLUMN NUMBER x DIRECTION k 104mm gt TOP VIEW OF LABEL STOCK Figs 5 14 Page 5 12 SATO M 8400RVe Service Manual PN 9001094 Rev A Section Replacement Procedures 6 1 Overview The SATO M 8400RVe Printer contains replaceable components and sub assemblies This section contains step by step instructions for removing and replacing the following components and sub assemblies e Main Circuit Board Fuse s e Power Supply e Stepper Motor e Timing Belts e Print Head e Platen e Ribbon Drive Clutch Washers e Ribbon Motion Sensor e Head Open Switch e Label Out Sensor Assembly e Label Sensor Assembly e LC Display and Keyboard PCB Display EH 8001054 SATO M 8400RVe Service Manual Page 6 1 ev Section 6 Replacement Procedures 6 2 Replacing the Main Circuit Board The Main Circuit Board contains the control electronics for the printers and is located behind
68. L H cover of the printer The I O PCB interface and optional memory card unit if installed which are attached to the main circuit board must first be removed NOTE Many of the components on this board are susceptible to damage by static electricity To avoid damage from static electricity do not unpack new circuit boards from anti static bags until instructed to do so and use a wrist grounding strap STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cord 2 Refer to Section 4 2 and remove left side cover 3 Remove 2 screws holding the I O PCB Interface from the back side of the unit Pull away to detach the connector on the interface from the main circuit board Figs 6 2 4 Remove 2 screws holding the main circuit board Figs 6 2 Note cable connection locations then carefully disconnect the cables from the main circuit board Figs 6 3 6 Remove 3 screws holding the PC Board to the frame Remove the board from the printer Figs 6 3 7 Locate the Flash Memory Module on the Main PC Board Carefully press outward on the tabs on both ends of the Main PC Board Memory Frame to release the Memory Module PCB The module should lift by itself when released Remove the module from the frame Note the indexing notches Figs 6 4 Set the Memory Module PCB aside for installing on the replacement Main PC Board 8 Install the Memory Module on the replacement Main PC Board Note the indexing notches Insert
69. OFF Eye Mark 12 3 4 5 6 7 8 Head Check Selection DSW2 3 When selected the printer will check for head elements that are electrically malfunctioning DSW2 3 SETTING ON on NADE 1 59 56 74 15 065 7 5 8 Hex Dump Selection DSW2 4 Selects Hex Dump mode DSW2 4 SETTING ON Off Disable OFF On Enable 1 2 3 4 5 6 7 8 Receive Buffer Selection DSW2 5 Selects the operating mode of the receive buffer See Section 3 Interface Specifications for more information DSW2 DSW2 DSW2 SETTING ON One ltem OFF Multi Job 1 2 3 4 5 6 7 8 For more information about the cause of troubleshooting printer errors see Section 8 Troubleshooting PN 9001094 Rev A SATO M 8400RVe Service Manual Page 2 3 Section 2 Configuration Dip Switch Settings Firmware Download DSW2 6 Places the printer in the Firmware Download mode for downloading new firmware into flash ROM DSW2 Off Disabled Enabled 3 4 5 6 Protocol Code Selection DSW2 7 Selects the command code set used DSW2 DSW2 7 SETTING Off Standard on Konsa 3 4 5 6 M8400 Emulation Mode DSW2 8 For emulating earlier series software commands Should be used only if problems are encountered when using existing software This switch will also affect the setttings selected by DSW1 7 and DSW1 8 DSW2 DSW2 8 SETTING Disabled OFF Enabled 1 2 3 4 5 6 7 8 Bac
70. PARTS IN THIS ORDER REMOVE LOCKING SCREW SEE ITEM LIST 6A AND ADJUSTMENT NUT Figs 6 18 REWIND SPINDLE UNWIND SPINDLE Page 6 18 SATO M 8400RVe Service Manual PN ev Section 6 Replacement Procedures Replacing the Ribbon Drive Clutch Washers ASSEMBLE STEP PROCEDURE 1 For each spindle position and fasten Item 11 Plate with teeth facing outward 10 with 2 screws Except for Item 9 all items are the same for the ribbon unwind and ribbon rewind assemblies List 6 A and Figs 6 18 Install Item 10 Felt Friction Washer onto the Ribbon Shaft and slide it against Item 11 Plate The jagged teeth on Item 11 Plate will dig into the felt washers Slide 1 Item 9a or 9b Unwind or Rewind Disc Plates onto each Ribbon Shaft The teeth slots on the unwind disc plate must face towards felt washer Fig 6 19 amp 6 20 Slide 2 Item 7 Collars onto the Ribbon Shaft and against Item 9a or 9b Unwind or Rewind Disc Plates NOTE The collars may still be inside the ribbon boss List 6 A amp Figs 6 18 Slide Item 8 Ribbon Bosses onto the Ribbon Shaft Align the pegs on Item 8 with the location holes on the Item 9a 9b disc plates Slide the 2nd Item 7 Collar onto the shaft and into Item 8 Ribbon Boss List 6 A Figs 6 18 8 Fig 6 21 Install Item 6 Oil less Dry Metal Washer onto the ribbon shaft with the frictionless coated side facing outward away from Item 8 Align the hole on Item 6 Washer with the peg on I
71. SNAP RING 3 52 PC4740100 SPRING 1 53 MD4301422 PAN HEAD SCREW 1 54 MT1300522 HEX NUT 1 56 MD4300822 PAN HEAD SCREW 1 58 MD4300822 PAN HEAD SCREW 1 59 PA1741000 ADJUST PLATE 1 60 MD4401022 PAN HEAD SCREW 2 61 PA1681000 SPACER 1 62 MD0300622 PAN HEAD SCREW 1 63 MD4301422 PAN HEAD SCREW 4 64 MD4401022 PAN HEAD SCREW 2 65 PA1741400 COVER PLATE 1 67 MD4301222 PAN HEAD SCREW 1 68 PR7740102 PLATEN ROLLER SUB 1 69 PR7740300 FEED ROLLER SUB 1 Page 10 6 SATO M 8400RVe Service Manual PN 9001094 Rev A SATO Industrial Bar Code Printers 10 3 Head Assembly AE SATO M 8400RVe Service Manual Page 10 7 SATO Industrial Bar Code Printers Head Assembly Page 10 8 SATO M 8400RVe Service Manual PN ev SATO Industrial Bar Code Printers Head Assembly NO CODE DESCRIPTION QTY 1 PA3740402 HEAD BRACKET 1 2 PV9740300 BUSHING 1 3 MT1300522 HEX NUT 1ST TYPE 1 4 MA0300821 PAN HEAD SCREW 1 5 PA1740401 ADJUST PLATE 1 6 PR4740402 PLATE RIBBON 1 7 PR1740300 HEAD SUB HOLD 1 8 MD4301022 PAN HEAD SCREW 2 9 PA3740504 PLATE RIBBON ADJUST 1 10 RH1741800 HEAD BRACKET FG CORD SET 1 11 MA0300622 PAN HEAD SCREW 2 12 PB0740300 SHAFT HEAD 1 13 ND0060030 E SNAP RING 2 14 PC2740101 SPRING OPEN 1 15 GH000811A PRINT HEAD 1 16 RH1775201 PRINT HEAD CABLE ASSY 1 17 RH1775100 HEAD CABLE ASSY 1 18 MD4301422 PAN SCREW 1 19 PB0740401 SHAFT HEAD PRESSURE 1 20 PE1740100 HEAD PRESSURE BRACKET 2 21 PA074010
72. Selection 2 2 T TCP IP Troubleshooting 8 6 Tear Off Cover 5 11 6 10 Test Point Chart 4 5 Test Print Mode 2 33 Test Print Mode Configuration 2 33 Test Print Size10 CM 2 34 Timing Belt Tension Adjustment 5 10 Timing Belts 1 5 5 10 6 10 Top Access Door 1 4 TP Test Module 4 5 Troubleshooting Tables 8 11 Troubleshooting 8 1 Troubleshooting Initial Check List 8 2 U Universal Serial Bus USB Interface 3 9 8 4 Unwind Clutch 5 3 USB Interface 3 2 User Settings 2 9 V Vertical Offset 2 14 W Windows 95 98 Peer to Peer Troubleshooting 8 9 Windows NT LAN Server Troubleshooting 8 8 X X On X Off Flow Control RS232 Serial Interface 3 9 Z Zero Slash 2 13 PN 9001094 Rev A SATO M 8400RVe Service Manual Index 3
73. The other interfaces available are a high speed to 57 6K bps serial interface an Ethernet interface or an optional Universal Serial Bus USB interface The Parallel interface will probably be the most useful in communicating with IBM PCs and compatibles The RS232C Serial interface allows connectivity to a number of other hosts The USB interface allows the printer to be connected to a computer that supports peripherals attached to a USB bus WARNING Never connect or disconnect interface cables or use a switch box with power applied to either the host or the printer This may cause damage to the interface circuitry in the printer host and is not covered warranty CENTRONICS RS232C SERIAL USB INTERFACE ETHERNET PARALLEL INTERFACE INTERFACE INTERFACE Available Interfaces Page 3 2 SATO M 8400RVe Service Manual PN KA ev Section 3 Interface Specifications 3 3 The Receive Buffer The M 8400RVe printer has the ability to receive a data stream from the host in one of two ways The receive buffer may be configured to accept one print job at a time or multiple print jobs The single job print buffer is generally used by software programs that wish to maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance The multiple job buffer on the other hand prints all jobs in the order they are received by the printer and the order of printing cannot be changed Single Job Buff
74. U Font 5 dots W x 9 dots H Helvetica XS Font 17 dots W x 17 dots H Univers Condensed Bold XM Font 24 dots W x 24 dots H Univers Condensed Bold OA Font 15 dots W x 22 dots H OCR A OB Font 20 dots W x 24 dots H OCR B Auto Smoothing Fonts WB Font 18 dots W x 30 dots H WL Font 28 dots W x 52 dots XB Font 48 dots W x 48 dots H Univers Condensed Bold XL Font 48 dots W x 48 dots H Sans Serif Vector Font Proportional or Fixed Spacing Font Size 50 x 50 dots to 999 x 999 dots Helvetica 10 Font Variations AGFA Raster Fonts A Font CG Times 8 to 72 pt B Font CG Triumvirate 8 to 72 pt Downloadable Fonts Bit Mapped TrueType Fonts with Utility Program Character Control Expansion up to 12 X in either the X or Y coordinates Character Pitch control Line Space control Journal Print facility 0 90 180 and 270 Rotation PN 9001094 Rev A SATO M 8400RVe Service Manual Page 1 13 Section 1 Overview and Specifications 1 12 Bar Codes Specification M 8400RVe Symbologies Bookland UPC EAN Supplemental EAN 8 EAN 13 CODABAR Code 39 Code 93 Code 128 Interleaved 2 of 5 Industrial 2 of 5 Matrix 2 of 5 MSI POSTNET UCC EAN 128 UPC A and UPC E Data Matrix Maxicode PDF417 Ratios 1 2 1 3 2 5 User definable bar widths Bar Height 4 to 600 dots User programmable Rotatio
75. Ve Service Manual PN 9001094 Rev A Section 3 Interface Specifications IEEE 1284 Parallel Interface SIGNAL DIRECTION SIGNAL DIRECTION STROBE To Printer STROBE Return Reference DATA 1 To Printer DATA 1 Return Reference DATA 2 To Printer DATA 2 Return Reference DATA 3 To Printer DATA 3 Return Reference DATA 4 To Printer DATA 4 Return Reference DATA 5 To Printer DATA 5 Return Reference DATA 6 To Printer DATA 6 Return Reference DATA 7 To Printer DATA 7 Return Reference 2 3 4 5 6 7 8 9 DATA 8 To Printer DATA 8 Return Reference ACK To Host ACK Return Reference Busy To Host BUSY Return Reference N Printer Error To Host PE Return Reference w SELECT To Host INIT From Host A AUTOFDO Not Used Logic Gnd To Host FAULT Not Used Not Used To Host FG Frame Ground Not Used PIN ASSIGNMENTS IEEE 1284 CABLE END 5V Z 24K ohm To Host SELECTION 1 Signals required for IEEE 1284 mode From Host PN 9001094 Rev A SATO M 8400RVe Service Manual Page 3 5 Section 3 Interface Specifications 3 5 RS232C Serial Interface The High Speed Serial Interface is a Plug In Interface Module that can be installed in the printer by the user
76. a s M El a za am gt RE n gt emt a le M em e 4 gt WITA INDEXING NOTCH FLASH MEMORY MODULE Figs 9 20 INSERT THE FLASH MEMORY MODULE INTO THE MAIN PCB MEMORY FRAME AT APPROXIMATELY 45 NOTE THE INDEXING NOTCH ON THE MODULE GENTLY PUSH DOWN TO SNAP INTO POSITION Pia SATO M 8400RVe Service Manual ev Page 9 17 Section 9 Optional Accessories 9 6 Real Time Clock Installation The Real Time Clock Chip allows the date and time to be maintained in the local printer rather than using the system clock It consists of a special clock chip that replaces the EEPROM chip on the main PCB PROCEDURE 1 Switch the printer OFF and disconnect the power cable 2 Open the side access door and raise the top access door 3 Loosen 2 inside screws holding the left side cover to the inside top of the printer Remove 2 screws holding the left side cover to the printer base and remove the cover Figs 9 1 3 Refer to Figs 9 21 Remove the EEPROM chip CAUTION Using a screwdriver to remove EEPROM may cause damage to the PCB Be sure to have Prom remover under EEPROM and not under the socket itself 4 Install the Real Time Clock Chip in location vacated by the EEPROM chip Carefully align and insert the chip with the mark spot on the chip identifying pin1 securel
77. al Support or downloaded from the SATO America Web Site www satoamerica com PN 9001094 SATO M 8400RVe Service Manual Page 2 39 Rev A Section 2 Configuration 2 4 Sample Test Labels TEST BARCODE MANA pun lil AIMER AH Ahn hd mej as IS az CONFIGURATION BAR CODE ALL EXPAND MEMORY xi alieni feres Li pup maa A Fur ac lara zt H k rmm mm RR m m m OPT Cn sme m WYW T WI D BL F IN T SEHU IM TEE 2 MEMORY ke Cari baj rytm LHP EALE SE an qot baj Corte bird ro MATTSSON AA Sete Carm Tora ln 2 Et jana HEAD CHECK OK za 1 24 h Hr a kh AL LAD OOOO Runas talia HEAD CHECK a TATE mewa 00 ITH Irak E EELT TE FACTORY Em Page 2 40 SATO M 8400RVe Service Manual PN ev Section Interface Specifications 3 1 Overview This section presents the interface specifications for the M 8400RVe printer These specifications include detailed information on how to properly interface your printer with your host system The printer utilizes a Plug In Interface Module for maximum printer
78. ashers 10 Replacing the Ribbon Motion Sensor 11 Replacing the Head Open Swiltch 12 Replacing the Label Out Sensor Assembly 13 Replacing the Label Sensor Assembly 14 Replacing the LC Display and Keyboard PCB Display OV erVIeW 2 y ERE Factory Service Test Print Clear H ad Counters iere una ie ta Clear Dispenser Counter Clear Cutter Counter Clear EEPROM ik Sample Test PHS Nd oe ONO PN 9001094 Rev A Table of Contents Section 8 Troubleshooting 4 The RS232C Serial Interface 8 4 5 The Universal Serial BUS USB 8 4 6 The LAN Ethernet Interface 8 5 7 EMOT SIQNAIS RSS SIPP 8 10 8 Troublesh oting TADIOS i isiasassssvecasensstexssasadessaczsvcvesanavvecsssusverusedsnysciisesvovesesans 8 11 9 Head Pattern Examples
79. attach the connectors from the split cable to the sockets on the PCB Figs 9 9 9 10 and 9 11 17 Mate the hinges on the cutter to those installed in Step 12 Carefully slide the cutter to the inside of the printer The cutters drive pulleys and belts extend into the opening in the inside of the printer PN 9001094 SATO M 8400RVe Service Manual Page 9 3 Rev A Section 9 Optional Accessories Label Cutter Kit Installation STEP PROCEDURE 18 Attach the bracket to the print mechanism using screw provided Fig 9 12 19 Be sure all cables are routed Close the door and lid and secure cover with screws previously removed 20 Verify printer is configured for cutter DSW3 1 must be in the ON position and DSW3 2 must be in the OFF position Refer to Section 4 9 Feed Backfeed Adjustment 21 Connect the AC power cord to the printer and place the power switch in the On position LEFT SIDE COVER RAISE THE TOP ACCESS DOOR OPEN THE SIDE ACCESS DOOR REMOVE SCREW LEFT SIDE COVER LOOSEN 2 SCREWS Figs 9 1 REMOVE 2 SCREWS REMOVE 2 SCREWS TO DETACH LABEL TEAR OFF COVER TEAR OFF COVER Page 9 4 SATO M 8400RVe Service Manual PN AO ev Section 9 Optional Accessories Label Cutter Kit Installation E B a w TWE A EE t REMOVE 2 E s SCREWS r ja i i ZA p REMOVE 4 SCREWS HOLDING PRINT MECHANISM Fig 9 3 SPACER PANEL
80. c 4 6 8 4 7 See Section 6 8 Ribbon LED on Ribbon supply roll empty Replenish ribbon supply Ribbon supply out of alignment Realign ribbon sensor Ribbon sensor blocked Clean ribbon sensor No cardboard core on ribbon rewind Use cardboard core on ribbon rewind Page 8 14 SATO M 8400RVe Service Manual PN 9001094 Rev A Section 8 Troubleshooting 8 9 Head Paitern Examples FACTORY DEFAULT GOOD ADJUSTMENT CLEAR DARK FEED EVEN TEXT DIRECTION POOR HEAD POOR HEAD ALIGNMENT BALANCE ALIGNMENT BALANCE OUT OF ADJUSTMENT IRREGULAR UNEVEN OUT OF ADJUSTMENT TEXT ILLUSTRATIONS SHOWN ARE EXAMPLES ONLY AND WILL NOT EXACTLY MATCH YOUR OUTPUT dE SATO M 8400RVe Service Manual Page 8 15 Section 8 Troubleshooting Head Pattern Examples DIAGONAL VOIDS WHITE STREAKS THAT WALK ACROSS LABEL RIBBON WRINKLE POOR HEAD ALIGNMENT POOR RIBBON TENSION WORN PLATEN FOREIGN MATERIAL DAMAGED 2 PRINT HEAD IMPROPER ALIGNMENT S BOTTOM EDGE OF BAR CODE IS SHOWN NOT PARALLEL WITH EDGE OF LABEL FEED DIRECTION Page 8 16 SATO M 8400RVe Service Manual PN 9001094 Rev A Section 8 Troubleshooting 8 10 Hex Dump Diagnostic Labels In addition to the User Test Print Labels the printer contents of the receive and print buffers can be examined using the Hex Dump Test Labels Print Buffer Hex Dump The contents of the Print Buf
81. ce Manual PN 9001094 Rev A Section 5 Mechanical Adjustments 5 8 Pitch Sensor Setup for Sensing R Corner Notch Tags STEP Required Equipment 2 Pozidrv Screwdriver Snap Ring Remover Tool PROCEDURE p ST m Switch the printer OFF and disconnect the AC power cord Refer to Section 4 2 and remove the left side cover Unload the ribbon and label stock Remove 2 screws holding the label tear off cover to the printer Rotate the cover down then remove it by lifting up Figs 5 12 Remove the E Ring from rod to allow sensor the full range of adjustment Figs 5 13 amp 5 14 INSIDE EDGE EYE MARK SENSOR LABEL GAP Replace label tear off cover and the left side cover TEAR OFF COVER SENSOR REMOVE THIS E RING TO ACHIEVE MINIMUM 4mm SENSOR ADJUSTMENT DISTANCE OF 4mm WHEN USING TAG STOCK TAG STOCK Figs 5 13 PN 9001094 Rev A SATO M 8400RVe Service Manual Page 5 11 Section 5 Mechanical Adjustments Setting the Pitch Sensor The Label Sensor Assembly can be positioned to match the location of the label registration hole notch gap edge The diagram below illustrates the relative position of each sensor along the Label Sensor Unit and its range of movement To position the sensors use the EYE MARK LABEL GAP adjustment knob located outside and below the SENSOR SENSOR print head assembly LABEL SENSOR ADJUSTMENT KNOB REMOVE T
82. ce Manual PN 9001094 Rev A Section 7 Factory Resets 7 3 Clear Head Counters To reset the printer to the factory settings perform the following steps Caution Resetting the printer will clear all registers STEP PROCEDURE 1 Record all current dip switch positions then place all switches in the OFF position 2 Place the DSW2 4 in the ON or up postion 3 Press the LINE and FEED key while simultaneously turning ON the power switch When the printer beeps release the keys The following screens will appear INITIALIZING MAINTENANCE MODE ROM VDD DD DD DD DP Suuc 4 UN ZUFF 4 Place the DSW 4 in the OFF postion and the following screen will appear FACTORY AGDE The Head Counter will be cleared by the following steps 5 Press the FEED key to display the next screen COUNTER CLEAR NONE 6 Press the LINE key twice to change the message from NONE to HEAD COUNTER CLEAR HERD 7 Press the FEED key to clear the Head Counter After a pause the next screen will appear is PRINT SIZE SMALL LARGE 8 Select the print label size by pressing the LINE key The default is LARGE 9 Press the FEED key for a test print Press the FEED key again to stop printing 2 21 12 Warning This test activates all the heating TEST PRINT elements on the print head and therefore PRESS FEED KEY should be used for testing purposes only with full width labels to avoid damaging the print head 10 Verify that the
83. ce the copy process is completed press the FEED key to advance the display gt CARD COPY COMPLETED If an error is encountered in the copy process one of the following messages will be displayed on the second line LARD COPS FORMAT VVV AAAAAAA ERRUR R W Error Indicates a Read Write error occurred No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available PN 9001094 Rev A SATO M 8400RVe Service Manual Page 2 23 Section 2 Configuration LCD Panel Card Mode Card Format CARD FORMAT Yes No SES NO Before a PCMCIA card can be used it must be formatted Note Formatting a card destroys all data currently stored on the Card STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting IF Yes is selected the printer will enter the Card Format mode If No is selected the display will advance to the mode display Memory Format PEMORY FORMAT Yes No SES NU Before the internal Expanded Memory can be used it must be formatted Note Formatting the memory will destroy any stored data STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting IF Yes is selected the printer will enter the Memory Format mode If No is selected the display will advance to the mode display To exit the Gard Mode power off the printer then back on CARO MOD
84. ced for service STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cord 2 Refer to Section 4 2 and remove left side cover 3 Remove the ribbon and label stock if installed 4 Use 12mm wrench and phillips screw driver to remove locking screw and adjustment nut on the unwind spindle Pull spindle unit away from frame for access to the ribbon motion sensor Figs 6 23 5 Remove the sensor mounting screw Figs 6 24 6 Unplug the SEN4 connector from the PCB harness and pull the sensor cable and connector through the frame hole 7 Remove 2 screws holding the sensor to the bracket Fig 6 25 8 Replace sensor and reattach to the mounting bracket Feed new sensor connector back through the frame hole and reattach SEN4 to the SEN4 harnesss 9 Replace the left side cover PN 9001094 SATO M 8400RVe Service Manual Page 6 21 Rev A Section 6 Replacement Procedures Replacing the Ribbon Motion Sensor USE 12mm OPEN END WRENCH AND PHILLIPS m SCREW DRIVER TO EM REMOVE LOCKING SCREW A AND ADJUSTMENT NUT Figs 6 23 PULL SPINDLE UNIT AWAY FROM FRAME FOR ACCESS TO SENSOR Figs 6 24 UNPLUG SEN4 FROM THE PCB HARNESS AND PULL REMOVE SCREW AND DETACH THE SENSOR CONNECTOR SENSOR FROM FRAME THROUGH THE FRAME HOLE REMOVE 2 SCREWS AND DETACH RIBBON MOTION SENSOR FROM Fig 6 25 MOUNTING BRACKET Page 6 22 SATO M 8400RVe Service Manual PN ev Section 6 Replace
85. configuration flexibility The following information is presented in this section Interface Types The Receive Buffer IEEE1284 Parallel Interface RS232C Serial Interface BI Directional Communications using the RS232C Serial Interface Universal Serial BUS USB Local Area Network LAN Ext Connector 3 2 Interface Types The parallel interface for the M 8400RVe printer is a high speed bi directional parallel interface that conforms to the IEEE 1284 specification ECP mode on some computers The interface is also compatible with the older Centronics parallel interface standard If it does not detect the correct IEEE 1284 signals in the interface connection it will automatically operate in the standard Centronics mode which is much slower To use the IEEE 1284 parallel interface to its fullest capability requires that the host also have an IEEE 1284 compatible interface and that the two be connected with a cable that meets the IEEE 1284 specification If either of these two are not present the data rate is severely compromised EN 2001091 SATO M 8400RVe Service Manual Page 3 1 ev Section 3 Interface Specifications Interface Types In order to provide flexibility in communicating with a variety of host computer systems the M 8400RVe printer uses a Plug In Interface Module The IEEE1284 Interface module is shipped with the printer unless another interface type is specified at the time of the order
86. correct press the FEED key to accept them and terminate the download process If they are incorrect turn the printer off without pressing the FEED key and begin the process again Refer to the Operator and Technical Reference Manual for the data stream command structure required Hex Dump Mode In addition to the User Test Print Labels the printer can print the contents of the receive buffer in a hexadecimal format to allow the data stream to be examined for errors and troubleshooting online INITIALIZING ONLINE RUF UU LL 00 00 To enter the Hex Dump mode place DSW2 4 in the ON position and power on the printer STEP PROCEDURE 1 The printer is now ready to receive data 2 Send the data stream to the printer 3 The receive data will be printed in a hexadecimal format 4 To return the printer to normal position place DSW2 4 in the OFF position and power the printer OFF and then back ON N 670 22 Page 2 38 SATO M 8400RVe Service Manual PN 000 ev Section 2 Configuration LCD Panel Firmware Download Mode STEP PROCEDURE 1 Record all current dip switch positions then place all switches in the OFF position 2 Place the DSW2 6 in the ON or up position 3 Turn ON the power switch The following screens will appear INITIALIZING FLASH DOWNLOAD ROM VDD DD DD DD READY Refer to the specific instructions provided with the flash firmware files provided by SATO America Technic
87. cover to the printer Rotate the cover down then remove it by lifting up Figs 9 2 6 Move the print head lock lever to the open position 7 Insert the dispense in place of the cover removed in step 5 carefully mating the dispenser s drive gears with those of the print mechanism while routing the cable through the slot in the printer side wall Refer to Fig 9 13 amp 9 15 NOTE Remove and dispose ot the extra screw from the side of the dispenser side wall 8 Reinstall screw to secure dispenser Fig 9 14 Mate the cable from the dispenser to the socket on the free end of cable from the printer carefully observing the keying of the connectors Fig 9 15 10 Be sure all cables are routed Close the door and lid and secure cover with screws previously removed 11 Verify printer is configured for the dispenser DSW3 1 amp 3 2 must be in the ON position See page 9 11 for Setup 12 Replace the left side cover PN 9001094 SATO M 8400RVe Service Manual Page 9 9 Rev A Section 9 Optional Accessories Label Dispenser Installation MATE DISPENSER GEAR TO PRINTER GEAR ROUTE CABLE THROUGH OPENING Fig 9 14 REINSTALL SCREW TO SECURE DISPENSER MATE CABLE FROM DISPENSER TO THE SOCKET IN PRINTER OBSERVE KEY OF CONNECTORS Fig 9 15 Page 9 10 SATO M 8400RVe Service Manual PN 900109 ev Section 9 Optional Accessories Label Dispenser Installation Setup STEP PROCEDURE Instal
88. digits at which point it will wrap around to the 00 setting 2 Month After you have set the correct year pressing the FEED key will advance the underline cursor to the two digit Month position You can scroll through the numbers corresponding to the month by pressing the LINE key The month number will increase by one each time the LINE key is pressed until it reaches a value of 12 at which point it will wrap around to the 01 setting 3 Day After you have set the correct month pressing the FEED key will advance the underline cursor to the two digit Day position You can scroll through the numbers corresponding to the month date by pressing the LINE dey The date number will increase by one each time the LINE key is pressed until it reaches a value of 31 at which point it will wrap around to the 01 setting 4 Hour After you have set the correct date pressing the FEED key will advance the underline cursor to the two digit Hour position You can scroll through the numbers corresponding to the hour using a 24 hour clock by pressing the LINE key The hour number will increase by one each time the LINE key is pressed until it reaches a value of 24 at which point it will wrap around to the 01 setting 5 Minute After you have set the correct hour pressing the FEED key will advance the underline cursor to the two digit Minute position You can scroll through the numbers corresponding to the hour by pressing the LINE key T
89. down until you get to SATO USB device 5 Verify that it does not have any errors next to it Ifit shows an error remove the device and then reinstall it 6 Reboot the PC and the Printer 7 Consult the Windows 98 Troubleshooting guide or contact technical support for further assistance Page 8 4 SATO M 8400RVe Service Manual PN 9001094 Rev A Section 8 Troubleshooting 8 6 Lan Ethernet Interface Installation Problems Printer Does Not Come Up Ready If you cannot print to the SATO enhanced ethernet adapter after you install it check the following 1 Make sure that the printer is powered on all cables are securely plugged in and that the printer is on line 2 Make sure there is a secure connection between the hub and the printer Installation Problems Printer Comes up Ready but You Cannot Print If the printer starts up OK but you cannot print the problem could one of the following You ve installed the wrong driver for your printer model type There is a problem with the network connection or cabling There is a queue setup problem a print server setup problem or other protocol related problem Checking the Network Connection and Cabling Check the network connection and cabling 1 The LINK LED Green LED will come on solid if there is a valid 10baseT or 100baseTX connection Ifthe appropriate LEDs are not on there is probably a bad 10baseT 100baseTX cable or the hub port is bad If possib
90. e 9 15 ev Section 9 Optional Accessories 9 5 Flash Memory Expansion Installation STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cable 2 Open the side access door and raise the top access door 3 Loosen 2 inside screws holding the left side cover to the inside top of the printer Remove 2 screws holding the left side cover to the printer base and remove the cover Figs 9 1 Carefully press outward on the tabs on both ends of the Main PCB Board Memory Frame to release the Standard Memory PCB The Stan Memory PCB should lift by itself when released Remove the Memory from the frame Note the indexing notches Figs 9 19 4 Remove the Flash Memory Module from the anti static bag handling the module by the edges Note the indexing notches Insert the module into the Main PCB Memory Frame at approximately 45 away from the Main PCB Board Gently push down to snap into position Figs 9 20 5 Replace the left side cover 6 Complete the Factory Reset Procedure 4 PRESS OUTWARD STANDARD MEMORY PCB IN THE MAIN PCB MEMORY FRAME ZM we TE 4 Figs 9 19 INDEXING NOTCHES CAREFULLY PRESS OUTWARD ON TABS ON BOTH ENDS OF THE FRAME TO RELEASE THE MEMORY PCB Page 9 16 SATO M 8400RVe Service Manual PN oe ev Section 9 Optional Accessories Flash Memory Expansion Installation NO NOTCH ON THIS SIDE sui 450 ANGLE m
91. e data when this pin is high It goes low when the printer is off line either manually or due to an error condition and while printing in the Single Job Buffer mode It will also go low when the data in the buffer reaches the Buffer Near Full level Ready Busy Flow Control Ready Busy is the hardware flow control for the serial interface on the M 8400RVe printer By raising lowering the voltage level on Pin 20 of the RS232 port the printer notifies the host when it is ready to receive data Pin 4 RTS and pin 20 DTR are the important signals on the printer for this method of flow control The host must be capable of supporting this flow control method for it to function properly Page 3 8 SATO M 8400RVe Service Manual PN 9001094 Rev A Section 3 Interface Specifications X On X Off Flow Control X On X Off flow control must be used whenever hardware Ready Busy flow control is not available or desirable Instead of a voltage going high low at pin 20 control characters representing Printer Ready X On 11 hexadecimal or Printer Busy X Off 13 hexadecimal are transmitted by the printer on pin 2 Transmit Data to the host In order for this method of flow control to function correctly the host must be capable of supporting it X On X Off operates in a manner similar to the function of pin 20 DTR as previously explained When the printer is first powered on and goes on line an X On is sent out In the Single Job
92. e printer and confirm that all switches are in the OFF or down position Page 7 6 SATO M 8400RVe Service Manual PN 9001094 Rev A Section 7 Factory Resets 7 7 Sample Test Prints Factors Seraige Made ig MODEL IMME m UN ENIF ENOGE OO I mau 7 Life Douai Edi n Counter Ed ee Head Counter Hig ee Counter KAR z Cater Tanks Fl a UUT 6 un me I ia ie 1B pe Level 14s LE Fiai 5 14 8 H ra Pai Js LE Hi Bia S sm sia aA 1 Ue cher CERT S YES DATE Caender LF EEIEH aum E E E Het dei X LARGE TEST PRINT SMALL TEST PRINT ILLUSTRATIONS SHOWN ARE EXAMPLES ONLY AND MAY NOT EXACTLY MATCH YOUR OUTPUT PN 9001094 SATO M 8400RVe Service Manual Page 7 7 Rev A Section 7 Factory Resets NAT Page 7 8 SATO M 8400RVe Service Manual ev Section Troubleshooting 8 1 Overview This section has been devised to help you if you are unable to produce output on the M 8400RVe printer Use this section to make sure the basics have been checked before deciding you are unable to proceed further The design of the SATO M 8400RVe printer is based upon proven technology and reliable components When a problem occurs the solution can be easily traced using the tro
93. e the Memory PCB Board down over the Main PCB Board so the the connectors mate and the standoffs are aligned with the mounting holes through the standoffs Fig 9 18 7 Secure one end of the Memory PCB Board with 2 screws previously removed and the opposite end from the underside of the Main PCB Board with 2 ea screws and washers previously removed Fig 9 18 8 Reinstall the completed Main PCB assembly to the printer reversing the Steps prior to the Memory Board installation 9 Complete the Factory Reset Procedure EN EE SATO M 8400RVe Service Manual Page 9 13 ev Section 9 Optional Accessories PCMCIA Memory Expansion Installation REMOVE 2 SCREWS NUTS AND STANDOFFS THIS HARDWARE WILL BE MOUNTED ON THE MAIN PCB BOARD STEP 3 Fig 9 16 CONNECTOR TO MAIN REMOVE 2 SCREWS EGP BOARD AND WASHERS FROM THIS END OF STANDOFFS STEP 4 CONNECTOR TO MEMORY BOARD HOLES FOR MOUNTING HOLES FOR Fig 9 17 MOUNENG MAIN PCB BOARD SHOWING WHERE THE MEMORY BOARD WILL BE INSTALLED Page 9 14 SATO M 8400RVe Service Manual PN AO ev Section 9 Optional Accessories PCMCIA Memory Expansion Installation SECURE MEMORY BOARD WITH 2 SCREWS PREVIOUSLY MEMORY PCB REMOVED BOARD ja INSURE STANDOFFS ARE BETWEEN MAIN PCB AND MEMORY Fig 9 18 SECURE FROM UNDERSIDE OF CARD MAIN PCB BOARD WITH 2 SCREWS AND WASHERS PREVIOUSLY REMOVED Bs uA SATO M 8400RVe Service Manual Pag
94. ecifications for a description of the signal level and requirements When DSW3 5 is On the unit is in the Continuous print mode Backfeed is disabled an External Signals are ignored DSW3 SETTING ON Disabled OFF Enabled 12 3 4 5 6 7 8 E ES SATO M 8400RVe Service Manual Page 2 5 ev Section 2 Configuration Dip Switch Settings External Signal Type Selection DSW3 6 DSW3 7 Both the polarity and signal type level or pulse of the external print synchronizing signal can be selected See Section 3 for a definition of signal types DSW3 6 SETTING Off Type 4 Type 3 Type 2 Type 1 Repeat Print via External Signal DSW3 8 Allows an applicator or other device to reprint the last label of the print job See Section 3 Interface Specifications for a description of the signal requirements DSW3 Off Disabled On Enabled 3 4 5 6 Page 2 6 SATO M 8400RVe Service Manual PN 9001094 Rev A Section 2 Configuration 2 2 Default Settings Dip Switch Selections All switches are placed in the Off position default except Receive Buffer for shipping This will result in the following operating configuration Communications 8 data bits no parity 1 Stop bit 9600 Baud Protocol Ready Busy Sensor Gap Sensor Receive Buffer Multi Job Mode Batch Continuous Label Sensor Sensor Used Backfeed Enabled External Signals Disabled 1 Appl
95. ector fully seated at head and main Sec 6 7 Ribbon upside down Use genuine SATO ribbons No 24 volt output Test power supply and replace if necessary Sec 6 4 Damaged print head Damaged electronics Replace print head Sec 6 7 Replace circuit board Sec 6 2 Back light but 00 Waras on cable has fallen out or not seated fully display or no The most likely cause is the ribbon into connector Verify that the cable and connector are properly seated Display POT not positioned properly display POWER LED AC power cable not connected Verify that the cable is connected to the printer and the AC outlet not on Main power fuse defective Replace fuse Sec 6 3 Test power supply and replace if ERROR LED on Defective power supply Head not locked defective Sec 6 4 Close and latch head release LABEL LED on Label supply roll empty Replenish label supply Label stock not routed through sensor Reload labels Adjust sensor position Label sensor not positioned correctly Page 8 13 PN 9001094 Rev A SATO M 8400RVe Service Manual Section 8 Troubleshooting Print Quality Problems Symtom Probable Cause Suggested Corrective Action LABEL LED On Label sensor blocked Clean label sensor Incorrect label sensor threshold setting Platen drive malfunction Adjust label sensor threshold Se
96. ed from the printer to clear label fragments and for service No critical alignment is required when replacing the sensor STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cord 2 Open the side access door and raise the top access door 3 Unload the ribbon and label stock 4 Remove 2 screws to detach the label tear off cover Rotate the cover down then remove it by lifting up Figs 6 9 5 Raise the label lid Remove screws attaching the door latch and angle support to the frame Remove all screws attaching the side plate to the ramp assembly Detach the side plate from the rest of the unit and set aside Figs 6 29 6 Remove 2 screws to detach the label out sensor Install a new sensor Fig 6 30 7 Garefully replace the side plate into position Replace the door latch and angle support and all screws previously removed 8 Replace label tear off cover EN 2001054 SATO M 8400RVe Service Manual Page 6 25 ev Section 6 Replacement Procedures Replacing the Label Out Sensor Assembly Micro Switch RAMP ASSEMBLY A Bac RAISE LABEL LID JREMOVE SCREWS cone N DOOR LATCH AND Figs 6 29 ANGLE SUPPORTS SWITCH CONTACT LABEL OUT SENSOR ASSEMBLY UNDERSIDE OF RAMP ASSEMBLY SIDE PLATE REMOVED REMOVE 2 SCREWS Fig 6 30 Page 6 26 SATO M 8400RVe Service Manual PN eiie ev Section 6 Replacement Procedures 6 13 Replacing the Label Sensor Assembly STEP PRO
97. een INITIALIZING ADVANCED MODE ROM VOC 00 00 00 2 Press the FEED key to display the Zero Slash display Zero Slash EE SLASH 5 NG This setting determines if a zero is printed with a slash or without a slash This setting can also be controlled via software commands When YES is selected the printer internal fonts will have a slash through the center of the zero character STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to either Yes or No 2 Once the correct setting is underlined press the FEED key to accept the setting and advance to the Auto Online display AutoOnline ONLINE SES NG This setting determines the mode in which the printer powers up If YES is selected the printer powers up in the ONLINE mode and is ready to print If NO is selected the printer powers up in the OFFLINE mode and must be manually placed in the ONLINE mode by pressing the LINE key before it is ready to print STEP PROCEDURE 1 Use the LINE key to step the underline to either the YES or NO selection 2 Once the correct setting is underlined press the FEED key to accept the setting and advance the display to the Offset display E ES SATO M 8400RVe Service Manual Page 2 13 ev Section 2 Configuration LCD Panel Advanced Mode Print Offset PRINT OFFSET v 0000 H DDD Since the printer moves the label in discrete steps equal to the size of the print dot the units of
98. el Service Mode Euro Code EURU COUE D5 05 This selection allows the user to specify the hexadecimal code for the character which is replaced with the Euro Character The default is D5 Hex STEP PROCEDURE 1 The underline cusor should be positioned underneath the first digit selection Use the LINE key to step to the desired setting 2 Press the FEED key to advance the underline cursor to the second digit of the desired hexadecimal code 3 Press the LINE key to step to the desired setting 4 When the setting is correct press the FEED key to accept the setting and advance to the next display Select LCD Display SE a Language SELECT LANGUAGE ENGLISH This selection allows the user to select the language used in the LCD menu and error messages The selections are English French German Spanish Italian and Portuguese STEP PROCEDURE Press the LINE key to advance to the desired language setting 2 When the setting is correct press the FEED key to accept the setting and advance to the next display Page 2 30 SATO M 8400RVe Service Manual PN 000 ev Section 2 Configuration LCD Panel Service Mode Priority Setting PUIDBITU GETTING LCD Command PRIGRITY SETTING LED COMMAND This selection allows the user to assign a priority for Print Darkness Print Speed and Print Offset STEP PROCEDURE 1 Use the LINE key to step to the desired priority If LCD is selected the se
99. ely displays the ONLINE mode INITIALIZING ONLINE ROM VD DD DD DD 000000 The LCD Panel will display the ONLINE status on the top line of the display The bottom line will contain the label quantity QTY status The message will be changed to OFFLINE whenever the printer is switched offline by depressing the LINE key As soon as a print job is received the QTY message will indicate the number of labels to be printed As soon as the label job begins to print the display will indicate the number of labels remaining in the print job that remain to be printed The user can access the User Settings using the following procedures User Settings STEP PROCEDURE 1 The printer is first taken offline by pressing the LINE key once The display will change to OFFLINE OFFLINE 100000 2 Press the LINE and FEED keys simultaneously for more than second The printer now displays the first USER mode adjustment Print Darkness Print Darkness Setting There are five Darkness or heat range settings on the printer The higher numbers represent darker settings The current setting is indicated by a line under one of the range settings To change the setting perform the following steps STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting ic tient REA PRINT DARKNESS 4 Slightly Dark Lo A 5 Dark 2 Once the correct setting is underlined press the FEED key to accept
100. end of the shaft Remove the belt 8 Replace the belts reversing steps 5 7 9 Adjust the belt tension as outlined in Section 5 8 10 Replace the label tear off cover and the left side cover PN 9001094 SATO M 8400RVe Service Manual Page 6 11 Rev A Section 6 Replacement Procedures Replacing the Timing Belts SHAFT SUPPORTING BELT BELT B BEARING a BELT LOOSEN 2 SCREWS MOTOR TO FRAME REMOVE CENTER SCREW ATTACHES TO REWIND SPINDLE DO NOT DISTURB THESE TWO SCREWS REMOVE CENTER BELT C SCREW AN aes a USE WRENCH TO PREVENT SHAFT REWIND FROM SLIPPING E SPINDLE SLIDE BELT FROM PULLEY WHILE Figs 6 11 PULLING THE REWIND SPINDLE BACK FROM THE FRAME Page 6 12 SATO M 8400RVe Service Manual PN Me ev A Section 6 Replacement Procedures 6 7 Replacing the Print Head If the print head becomes damaged it can be easily removed and replaced No critical adjustments are required Before you replace the print head check the head counter values by printing a test pattern STEP PROCEDURE 1 Switch the printer OFF and disconnect the power 2 Open the side access door and raise the top access door 3 Unload the ribbon and label stock 5 Glose the Head Latch Lever to facilitate removal of the print head Remove the center screw Figs 6 12 6 Carefully open the head latch lever so that the print head will drop down 7 Carefully disconnect the cabl
101. eplacement Procedures 6 6 Replacing the Timing Belts There are three timing belts in the M 8400RVe printer Belt A Label Feed Roller Timing Belt is used to feed torque from the stepper motor to a set of toothed pulleys whidh is connected to the label feed mechanism Belt B Platten Pulley Timing Belt is used to transmit torque from the stepper motor to the platen pulley via a set of toothed pulleys Belt C Carbon Pulley Rewind Timing Pulley is used to transmit torque from the platen pulley to the ribbon roller via another set of toothed pulleys STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cord 2 Refer to Section 4 2 and remove left side cover 3 Remove the ribbon and label stock if installed 4 Remove 2 screws to detach the label tear off cover Figs 6 9 Detach the connector from the main to the display panel for easier access to the belts 6 Loosen 2 mounting screws attaching the stepper motor to the frame Access the motor from the opening previously covered by the label cover Move the motor in the motor mounting slots to release pressure from the belt A amp Figs 6 11 7 Remove the center screw holding the rewind spindle to the shaft supporting bracket Use a wrench on the opposite end of the shaft in the mechanical section to prevent the shaft from slipping Pull the shaft back towards the mechanical section just enough so that belt slides off the
102. er The printer receives and prints one job at a time Each job must not exceed 2 95MB Multi Job Buffer The printer is able to continuously receive print jobs compiling and printing other jobs atthe same time It acts much like a print buffer ot maximize the performance ofthe host and the printer When using the RS232 Serial interface the Multi Job Buffer uses either the Ready Busy with DTR pin 20 or X On X Off flow control protocols See these sections for more details With an empty receiving buffer the status of DTR is high or an X On status if using X On X Off meaning the printer is ready to receive data When the receive buffer is holding 2 0MB of data 1MB from being full DTR will go low or an X Off is sent indicating the printer can no longer receive data This condition is called Buffer Near Full 2 0 2 95 DTR High or X On DTR Low or Buffer Near Full X Off The receiving buffer will not be able to receive more data again until a Buffer Available condition occurs This takes place when the receiving buffer has emptied so that only 1MB bytes of data are being held 2 0MB bytes from being full At this time DTR will go high or an X On is sent to tell the host that it can again receive data SATO M 8400RVe Service Manual Page 3 3 ev Section 3 Interface Specifications The Receive Buffer 0 1MB 2 95MB jw DTR High DTR Low or X On or X Off
103. er the Card Copy mode If No is selected the display will advance to Card to Memory SATO Font mode Press the FEED key to accept the selection and advance the display 2 Confirm your selection by stepping the underline cursor to the Yes selection If you select No the display will return to the previous selection TEE START SES NG 3 Press the FEED key to accept the selection If Yes was selected the copy process will start TRUETSPEFONTLOPS COP SING 4 Once the copy process is completed press the FEED key to advance the display TRUETSPEFONTLOPS COMPLETED 5 If an error is encountered in the copy process one of the following messages will be displayed on the second line LARD COPS FORMAT VVVVVVV AAAAAAA ERRUR R W Error Indicates a Read Write error occurred No Card Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available Page 2 18 SATO M 8400RVe Service Manual PN 000 ev Section 2 Configuration LCD Panel Card Mode Card gt MemoryCopy SatoFont Y N LARD gt ENDRSLUPS SATOFONT S N This selection allows you to copy SATO fonts from the PCMCIA Memory card installed in the Memory Card slot on the rear of the printer to the optional Flash ROM STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting IF Yes is selected the printer will enter the Card Cop
104. es 6 14 Replacing the LC Display and Keyboard PCB Display STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cable 2 Refer to Section 4 2 and remove left side cover 3 Refer to Fig 6 33 Replace either panel as required To remove LC Display detach connector and remove 2 screws To remove Keyboard PCB Display detach connector and remove 2 screws 4 Replace the left side cover After replacing either panel perform the following procedures a Refer to Section 2 1 Dip Switch Settings to readjust b Refer to Section 4 5 Pitch Offset Adjustment to readjust c Refer to Sections 4 8 4 9 4 10 Feed Backfeed Adjustment to readjust d Refer to Section 2 3 LCD Panel Printer Configuration to readjust print darkness LCD DISPLAY PANEL 2 MOUNTING SCREWS Paa 2 MOUNTING PCB DISPLAY SCREWS PANEL FRONT LEFT SIDE COVER SHOWN DETACHED FROM PRINTER Fig 6 33 PN 9001094 SATO M 8400RVe Service Manual Page 6 29 Rev A Section 6 Replacement Procedures 9 Page 6 30 SATO M 8400RVe Service Manual PN 9001094 Rev A Section Factory Resets 7 1 Overview The Factory Reset Mode allows you to Factory Settings Test Print e Clear Head Counters e Clear Dispenser Counter e Clear Cutter Counter Clear EEPROM PN 9001094 SATO N 8400RVe Service Manual Page 7 1 ev Section 7 Factory Resets 7 2 Factory Settings Test Print To reset the printer to
105. es and remove the print head 8 Install a new print head by connecting the cables to the print head The print head must be positioned so that it aligns properly with the alignment pins 9 Close the head latch lever and reinstall the center screw Before you return the printer to normal service you should perform the following procedures Clear Counter Heads Refer to Section 7 3 Confirm that head cables are connected and that they do not touch the head opening spring Also confirm that you can open and close the head without restriction Print test pattern PN 9001094 Rev A SATO M 8400RVe Service Manual Page 6 13 Section 6 Replacement Procedures Replacing the Print Head REMOVE CENTER SCREW DISCONNECT DO NOT DISTURB CABLES THESE TWO RED SCREWS Figs 6 12 ALIGNMENT PINS Page 6 14 SATO M 8400RVe Service Manual PN ev Section 6 Replacement Procedures 6 8 Replacing the Platen Before replacing the platen tension mist be released from the timing belts STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cord 2 Refer to Section 4 2 and remove left side cover 3 Remove the ribbon and label stock if installed 4 Remove 2 screws to detach the label tear off cover Figs 6 9 5 Loosen 2 mounting screws attaching the stepper motor to the frame Access the motor from the opening previously covered by the label cover Move the motor in the mot
106. esting purposes only with PRESS FEED full width labels to avoid damaging the print head 10 Verify that the counters on the test print have reset to 0 0 km 11 Power OFF the printer and confirm that all switches are in the OFF or down position Page 7 4 SATO M 8400RVe Service Manual PN ev Section 7 Factory Resets 7 5 Clear Cutter Counter To reset the printer to the factory settings perform the following steps Caution Resetting the printer will clear all registers STEP PROCEDURE 1 Record all current dip switch positions then place all switches in the OFF position 2 Place the DSW2 4 in the ON or up postion 3 Press the LINE and FEED key while simultaneously turning ON the power switch When the printer beeps release the keys The following screens will appear MAINTENANCE ROM VDD DD DD DD HiP Side UN ZUFF 4 Place the DSW 4 in the OFF postion and the following screen will appear FACTORS MODE 5 Press the FEED key to display the next screen COUNTER CLEAR NONE 6 Press the LINE key four times to change the message from NONE to CUT COUNTER CLEAR CUT Z Press the FEED key to clear the Cutter Counter After a pause the next screen will appear mapas TR PRINT SIZE SMALL LARGE 8 Select the print label size by pressing the LINE key The default is LARGE 9 Press the FEED key for a test print Press the FEED key again to stop printing Warning
107. et 1 63 PR1340500 Brush 1 64 MT1250422 Hex Nut 2 65 MA1250621 Flat Head Screw 2 66 MD0300622 Pan Head Screw 2 67 PA3683600 Cutter Protect 1 68 MD4300822 Pan Head Screw 2 69 PH3684202 Center Frame Sub B 1 70 MD4300622 Pan Head Screw 1 71 PT3000100 Hinge 2 72 MD4300822 Pan Head Screw 4 74 MJ1300424 W point Screw 1 75 QD9480100 Cutter Oil 1 76 MD4401022 Pan Head Screw 1 PN 9001094 Rev A SATO M 8400RVe Service Manual Page 10 31 SATO Industrial Bar Code Printers 10 8 Dispenser Unit Assembly Page 10 32 SATO M 8400RVe Service Manual PN ae ev SATO Industrial Bar Code Printers Dispenser Unit Assembly e PERS SATO M 8400RVe Service Manual Page 10 33 SATO Industrial Bar Code Printers Dispenser Unit Assembly NO CODE DESCRIPTION QTY 1 PR1680500 Frame L 1 3 PA3685100 Cutter Plate 1 4 MD0300622 Pan Head Screw 1 5 PR0681900 Feed Roller 1 6 PE2680400 Bush 2 7 PR1681800 Frame R 1 8 MD0300622 Pan Head Screw 1 9 PE6680300 Feed Roller Gear 1 10 ND0040030 E snap Ring 1 11 JG100011A Tie Wrap 1 12 PE1570300 Dispense Sensor Bracket 1 13 MH0250621 P tight Screw 1 14 RH1681100 Dispense Sensor Cord Set 1 15 PA3685000 Dispense Roller Bracket 1 16 PE1010201 Dispense Roller 4 17 PV0681100 Dispense Roller 1 18 PB0685300 Dispense Roller Shaft 1 19 ND0020030 E snap Ring 1 20 PC2680102 Spring 1 21 PC2680101 Spring 1 22 PB3680101 Pressure Roller 1 23 PT2005006 Dry Metal 2 24 PB0682201 Pres
108. executed 2 If you used NCP XCONFIG or ccr to enter the IP address make sure that you exited the remote console properly with a CTRL D or EXIT command 3 If you used rarp make sure that you started the rarp daemon using the rarpd rarpd a in rarpd a or equivalent command Verify that the etc ethers file contains the correct Ethernet address and that the SATO enhanced ethernet adapter name matches the name in the etc hosts file 4 If you used bootp make sure that bootp is enabled i e the 74 is removed from the bootp entry in the etc inetd conf file Verify that etc bootptab file is correctly configured Page 8 6 SATO M 8400RVe Service Manual PN 9001094 Rev A Section 8 Troubleshooting 5 Also verify that the host computer and the print server are either on the same subnet for example if the print server has a subnet mask of 255 255 255 0 the host must have the same subnet mask or that the router is properly configured to pass data between the two devices 6 If you are using a Berkeley based UNIX make sure that the daemon is started on Berkeley based systems with the command 1 start printer where printer is the name of the local print queue 7 If you are using an ATRT based UNIX make sure the printer is enabled enable printer where printer is the name of the local print queue 8 Make sure that the Ipr lpd remote line printer service are running on the host computer refer to your host compu
109. fer can be examined using the Hex Dump mode The label numbers each line of data received in the left hand column the data in hexadecimal format in the center columns followed by the same data in ASCII format in the right hand column STEP PROCEDURE 1 Turn on the printer 2 Send and print a label 3 Place the printer in the Off Line mode by pressing the LINE key The LINE LED should go out 4 Place DSW2 4 in the On position 5 Press the LINE key to place the printer back On Line 6 Press the FEED key 7 A label should be printed containing the contents of the print buffer in Hexadecimal format 8 Return DSW2 4 to the Off position 9 Turn the printer off and then back on to place it back in the normal print mode Receive Buffer Hex Dump The data that is being received by the printer before it is placed in the Print Buffer can be examined by using the Hex Dump Mode The label numbers each line of data received in the left hand column the data in hexadecimal format in the center columns followed by the same data in ASCII format in the right hand column STEP PROCEDURE Turn off the printer Place DSW2 4 in the On position Turn on the printer Transmit the data to the printer The data received is printed on a label in hexadecimal format Return DSW2 4 to the Off position jV CMT ido Turn the printer off and then back on to place it back in the normal print mode ae S
110. fting up Figs 9 2 6 Move the print head lock lever to the open position 7 Remove 2 screws to detach spacer panel Fig 9 3 8 Remove 4 screws holding the print mechanism to the back panel and 2 screws attached to the frame brackets of the print mechanism Figs 9 4 amp 9 5 9 If your unit has a cable cover remove 1 screw after Step 10 Replace the screw in the new location Fig 9 5 10 Slide the print mechanism as far towards the rear of the printer as it will go It will cover the space left by the removal of the spacer panel Step 7 Fig 9 3 After print mechanism is in place replace 2 screws removed in Step 8 at new location Fig 9 5 11 Replace 4 screws attaching print mechanism to the back panel removed in Step 8 12 Attach two hinge halves to the front base of the printer Before tightening screws pull both hinges towards front of the printer then tighten This will align hinge pins Fig 9 6 13 Install spacer panel with 1 screw in gap behind display panel Fig 9 7 14 Reattach hinge with screw removed in Step 3 15 Pass the cable with the single connector attaches to the cutter through the access hole in the print mechanism wall from the electrical side Insert the connector into the socket identified as CUT on the circuit board of the cutter Fig 9 8 Do not run cables through gears Warning Incorrect orientation of this connector will result in severe damage to the printer cutter 16 Route and
111. he minute number will increase by one each time the line key is pressed until it reaches a value of 60 at which point it will wrap around to the 01 setting 6 After you have set the minutes pressing the FEED key will accept the setting Power Off the printer to exit Page 9 22 SATO M 8400RVe Service Manual PN ev Spare Parts List Section 10 10 1 Overview The following parts lists are included for the M 8400RVe Printer Note Frame Assembly Print Head Assembly Ribbon Assembly Feed Roller Assembly Base Cover Assembly Cutter Option Dispenser Assembly Option The spare parts information in this manual is accurate at the time of publication of this service manual and is subject to change without notice PN 9001094 Rev A SATO M 8400RVe Service Manual Page 10 1 SATO Industrial Bar Code Printers 10 2 Frame Assembly Page 10 2 SATO M 8400RVe Service Manual PN 9001094 Rev A SATO Industrial Bar Code Printers Frame Assembly ki SATO M 8400RVe Service Manual Page 10 3 SATO Industrial Bar Code Printers Frame Assembly Page 10 4 SATO M 8400RVe Service Manual PN 9001094 ev SATO Industrial Bar Code Printers Frame Assembly NO CODE DESCRIPTION QTY 1 PR1740104 ENGINE FRAME 1 2 PB0680000 IDLE GEAR POST 1 3 PR1680100 IDLE GEAR 1 4 ND0040030 E SNAP RING 1 5 PE5680000 GUIDE SHAFT 1 6 PR3740501 SLIDE GUIDE MELTED 1 7 2680100 1 8 101
112. he printer ALL Clears all counters and resets firmware and returns printer to factory default setting This setting is used when upgrading firmware COUNTER CLEAR ALL TA Press the FEED key to clear the selected function After a pause the next screen will appear PRINT SIZE SMALL LARGE 8 Select the print label size by pressing the LINE key The default is LARGE 9 Press the FEED key for a test print Press the FEED key again to stop printing TEST PRINT PRESS FEED MEJ PN 9001094 Rev A SATO M 8400RVe Service Manual Page 2 35 Section 2 Configuration LCD Panel Maintenance Mode All Clear Mode This function is used to clear counters and reset the firmware and doesn t produce a test label STEP PROCEDURE 1 Record all current dip switch positions then place all switches in the OFF position 2 Place the DSW2 4 in the ON or up position Press the LINE and FEED key while simultaneously turning ON the power switch When the printer beeps release the keys The following screens will appear INITIALIZING MAINTENANCE MODE ROM KOD 00 00 00 LIPSuUc 4 UN gt UFF 4 Place the DSW 4 in the OFF position and the following screen will appear FAL TURY MODE 5 Press the LINE key to display the next screen ALL CLEAR MODE 6 Press the FEED key to display the next screen ALL CLEAR COUNTER EEPRUM 7 Press the LINE key to select either COUNTER EEPROM Select Counter to clear all counters Selec
113. he reset process the Default Setting Completed display will appear The printer is now in the default configuration DEFAULT SETTING COMPLETED To exit the Default Setting Mode power the printer off then back on Page 2 34 SATO M 8400RVe Service Manual PN 70001 ev Section 2 Configuration LCD Panel Maintenance Mode Factory Mode This function is used to clear counters and reset the printer s firmware This procedure is used after upgrading the flash firmware or installing a new memory module STEP PROCEDURE 1 Record all current dip switch positions then place all switches in the OFFposition 2 Place the DSW2 4 in the ON or up position 3 Press the LINE and FEED key while simultaneously turning ON the power switch When the printer beeps release the keys The following screens will appear IWTIRLIZING MAINTENANCE MODE RON 00 00 00 00 DiP5ue H UN gt UFF 4 Place the DSW2 4 in the OFF position and the following screen will appear FACTORS MODE 5 Press the FEED key to display the next screen COUNTER CLEAR NONE 6 Press the LINE key once to change the message to the proper selection The counters are identified in the display as HD Head Counter should be reset only when a print head is replaced DSP Dispense Counter meters of label stock dispensed CUT Cutter Counter number of cutter cycles LIFE Life Counter cannot be reset meters of label stock run through t
114. hes as they are known to damage both the computer and printer serial ports SATO M 8400RVe Service Manual Page 3 7 Section 3 Interface Specifications DIRECTION RS232C Interface Signals SIGNAL DESCRIPTION Reference FG Frame Ground To Host TD Transmit Data Data from the printer to the host computer Sends X On X Off characters or status data Bi Directional protocol To Printer RD Receive Data Data to the printer from the host computer RTS Request to Send Used with Ready Busy flow control to indicate an error condition RTS is high and remains high unless the print head is open in this case RTS would return to the high state after the print head is closed and the printer is placed back on line or an error condition occurs during printing e g label out To Printer To Printer CTS Clear to Send When this line is high the printer assumes that data is ready to be transmitted The printer will not receive data when this line is low If this line is not being used it should be tied high to pin 4 DSR Data Set Ready When this line is high the printer will be ready to receive data This line must be high before data is transmitted If this line is not being used it should be tied high to pin 20 Reference SG Signal Ground To Host DTR Data Terminal Ready This signal applies to Ready Busy flow control The printer is ready to receiv
115. higher rating 5 Replace the left side cover FUSES MAIN PC BOARD E ONE ip 3 Li PN 9001094 SATO M 8400RVe Service Manual Page 6 7 Rev A Section 6 Replacement Procedures 6 4 Replacing the Power Supply The Power Supply is a non repairable component with no servicable parts and is to be replaced as a complete assembly STEP PROCEDURE 1 Refer to Section 6 2 and remove the main circuit board Do not remove the flash memory module 2 Detach all cable connections to the power supply Remove 2 screws to detach the power cable guard Figs 6 8 4 Remove 2 screws to which secures the power supply to the back side of the cabinet and 1 screw from inside the cabinet De Remove and replace the defective power supply 6 Reinstall the power cable guard 7 Refer to Section 6 2 and replace the main circuit board 8 Check the DC power voltages Refer to Section 4 3 POWER REMOVE 2 SUPREN SCREWS POWER SUPPLY REMOVE 1 SCREW POWER SUPPLY REMOVE 2 SCREWS TO DETACH POWER CABLE GUARD Page 6 8 SATO M 8400RVe Service Manual PN 9001094 Rev A Section 6 Replacement Procedures 6 5 Replacing the Stepper Motor The Stepper Motor is used to transmit motion to the print mechanism for precise print positioning The stepper motor transmits torque to the label feed roller the platen roller the ribbon feed roller and the ribbon rewind spindle via a series of toothed timing bel
116. icable only if an RS232 Interface Card is installed in the printer Software Default Settings The printer stores any software settings upon receipt from the host and uses them until they are again changed by receipt of a command containing a new setting These settings are stored in non volatile memory and are not affected by powering the printer off The printer may be reset to use the default software settings by depressing the LINE and FEED keys simultaneously while powering the printer on You will be asked to confirm that you want the printer default settings by selecting either YES or NO by using the LINE key to step the underline cursor to the desired setting If you select YES and press the FEED key the following default configuration will be stored SETTING M 8400RVe Print Darkness 3 Print Speed 6 in per sec Print Reference Vertical 0000 Horizontal 0000 ero No Slash Auto On Line Enabled Once the default operation is completed a DEFAULT SETTING COMPLETED message will be displayed on the LCD panel and a single beep will be heard The printer should be powered off while this message is being displayed This saves the default settings in the EEPROM where they will be automatically loaded the next time the printer is powered on E ES SATO M 8400RVe Service Manual Page 2 7 ev Section 2 Configuration 2 3 LCD Panel Configuration The LCD Panel is used in conjunction with the LINE and FE
117. ing screw and move the adjust nut CW for more tension and CCW for less tension Tighten the locking screw and repeat Steps 3 and 4 until the correct tension is achieved REMOVE THE RIBBON AND LABEL STOCK Page 5 2 SATO M 8400RVe Service Manual PN a ev Section 5 Mechanical Adjustments Ribbon Clutch Adjustments RIBBON UNWIND SPINDLE Fig 5 2 RIBBON REWIND ADJUSTNUT LOCKING SCREW 15 SPINDLE INSIDE ADJUST NUT TENSION GAUGE 950 1050 TENSION GAUGE 3 550 650g STRING STRING REWIND UNWIND Fig 5 4 Fig 5 3 EMPTY RIBBON CORE REWIND CLUTCH UNWIND CLUTCH PN 9001094 SATO M 8400RVe Service Manual Page 5 3 Rev A Section 5 Mechanical Adjustments Ribbon Clutch Adjustments 5 2 2 Ribbon Rewind Clutch Adjustment STEP PROCEDURE 1 Connect the power cable to the printer and AC outlet Turn the printer ON 2 Open the access doors and remove the ribbon and label stock if installed Fig 5 1 3 Attach string to an empty ribbon core and place on the Ribbon Rewind Spindle Wind the string tightly around the ribbon core in a single layer and in a clockwise direction Attach the free end of the string to the tension gauge Fig 5 2 amp 5 4 4 Gradually lift the tension gauge pulling the string to unwind it from the core Once the spindle begins to move the gauge should indicate 950 to 1050 grams of tension Excessive or insufficient tension must be corrected by adjusting the ribbon unwind c
118. ions influenced by Direct or bright sunlight since bright light will make the label sensor less responsive and may cause the label to be sensed incorrectly Warm temperatures which can cause electrical problems within the printer See Section 1 9 Environment 1 8 Optional Accessories ACCESSORY M 8400RVe One slot for PCMCIA Memory Cards up to 16 MB Flash or 4 Memory Expansion MB SRAM Can be used for graphic file storage print buffer expansion format storage and downloaded True Type fonts An internally mounted Date Time chip that can be used to Calendar i DN date time stamp labels at the time of printing An internally mounted attachment allowing labels to be cut at Label Cutter specified internals Controlled through programming Internal attachment allowing labels to peeled from backing for Label Dispenser immediate on demand application Backing is not rewound Label Bewinder pd M option that rewinds labels onto a roll after they are Coax Triax Interface Module Coax I F emulates an IBM 3287 2 Coax qia herac printer with a standard Type A BNC connector Twinax VF emulates IBM 5224 5225 5226 or 4214 printers with auto terminate cable thru capabilities Check with your software vendor to make sure these functiions are supported 3001094 SATO M 8400RVe Service Manual Page 1 9 ev Section 1 Overview and Specifications 1 9 Environment amp Approvals Environmental M 8400RVe
119. iseconds 5V L 0V 5V ge ARCE ov es a OV Paper or Ribbon End Motion Stopped 5V Head Open 5V Paper Ribbon Replenished Head Closed OV 5V OV 5V ov 45V OV EE E PN 9001094 Rev A SATO M 8400RVe Service Manual Page 3 13 Section 3 Interface Specifications Page 3 14 SATO M 8400RVe Service Manual PN za ev Section Electrical Checks and Adjustments 4 1 Overview This chapter describes how to check M 8400RVe Printer voltage levels and adjust threshold sensor voltages The power supply converts 125 VAC into regulated DC voltages The printer uses 5V and 24V These DC voltages are not adjustable however you can measure these DC voltages at test points located on the PCB Section 4 3 contains procedures for measuring DC voltage levels You can adjust threshold voltage levels for label sensors These adjustments are made to allow for variations in the characteristics of the labels used with the printer If you cannot calibrate the label sensor voltage level within the specified voltage range you should reposition the label sensor by following the adjustment procedures included in this section After completing the label sensor adjustment procedures perform the label sensor voltage level adjustment procedure You can check or adjust Power Voltage Label Sensors
120. isplay the first screen INITIALIZING ADVANCED MODE RUFI 00 00 00 00 2 Press the FEED key 11 times to display the Set Calendar display Set Calendar SET CALENDAR SES NU This message will only be displayed if the Calendar Option is installed in the printer The Calendar is an optional feature in the M 8400RVe printer allowing the date and time to be set manually using the LCD Display or via the lt ESC gt WT Calendar Set command SATO Programming Language The last setting set either manually via software command received by the printer will be the value used The format of the display is YY MM DD hh mm Year Month Day hours minutes The date format is fixed and cannot be changed To enable the Calendar feature if installed press the LINE key until the underline cursor is beneath the YES If the Calendar feature is to be disabled press the LINE key until the cursor is underneath the NO When the desired setting is selected Press the FEED key Calendar CALENUAR 00 00 00 00 00 00 00 00 00 00 EN EE SATO M 8400RVe Service Manual Page 9 21 ev Section 9 Optional Accessories Set Calendar Cont STEP PROCEDURE 1 Year The first display shown will have the two digit year selection underlined You can scroll through the dates by pressing the LINE key The year number will increase by one each time the LINE key is pressed until it reaches its maximum legal value i e 99 for the year
121. it the Counters Mode power the printer off then back on Test Print Mode The Test Print Mode offers four different printer status labels for troubleshooting If DSW3 5 is ON the Test Print cycle must be initiated with a Print Start signal Prnt Mode TEST PRINT AUDE Configuration CONFIGURATION This option allows you to print a test label It is recommended that you print a test label after you have changed any of the settings in the Advanced Mode The test label allows you to verify that you indeed did make the desired changes To enter the User Test Print Mode STEP PROCEDURE 1 Power on the printer while pressing the FEED key Release the FEED key after the beep sound and the printer will display the Test Print Mode message on the LCD panel 2 Use the LINE key to step the underline cusror to the type of test label you wish to print The choices are Configuration Bar Code Head Check See last pages in this section for Memory test label sample print outs Factory 3 Once you have selected the type of test label to be printed use the FEED key to accept the selection and advance to the Test Print Size display This display allows you to select the label width E ES SATO M 8400RVe Service Manual Page 2 33 ev Section 2 Configuration LCD Panel Test Print Mode NOTE This display does not Test Print Size PRINT SIZE appear when a Memory Test Print 10 CM P tn is chosen Only a small Memory Test P
122. kfeed Sequence Selection DSW3 1 and DSW3 2 Selects the operating mode of the printer Batch Continuous disables the label taken dispense option sensor DSW3 SETTING ON Batch Continuous OFF TearOff 1 2 3 4 5 6 7 8 Cutter Dispenser Page 2 4 SATO M 8400RVe Service Manual PN 000 ev Section 2 Configuration Dip Switch Settings Label Sensor Selection DSW3 3 Enables or disables the Label Pitch sensor If the sensor is enabled it will detect the edge of the label and position it automatically If it is disabled the positioning must be under software control using Line Feed commands DSW3 DSW3 3 SETTING ON Of OFF On Sensor Not Used 12 3 4 5 6 7 8 Back Feed Selection DSW3 4 When Back Feed is enabled the printer will position the label for dispensing cutting and retract it before printing the next label The amount of backfeed is adjustable DSW3 SETTING ON Enabled OFF Disabled 1 2 3 4 5 6 7 8 External Signal Interface The EXT connector on the printer rear panel is intended for use with the external printer accessories such as label rewinders or applicators The 14 pin Centronics type connector provides a choice of four different output signals along with various error conditions EXT Print Start Signal Selection DSW3 5 Allows an external device to initiate a label print for synchronization with the applicator See Section 3 Interface Sp
123. king BACKING PAPER TENSION PULL GAUGE Figs 5 10 PULL ADJUST PLATE MEDIA LID LOCKING SCREWS MOVE WITH FLAT BLADE FIXING NUT ON BOTH ENDS OF MEDIA COVER uid SATO M 8400RVe Service Manual Page 5 9 ev Section 5 Mechanical Adjustments 5 7 Timing Belt Tension Adjustment Required Equipment 2 Pozidrv Screwdriver 1 Kg Tension Gauge STEP PROCEDURE 1 Switch the printer OFF and disconnect the AC power cord 2 Refer to Section 4 2 and remove the left side cover 3 Unload the ribbon and label stock 4 Pull the center of each timing belt with the tension gauge and note the tension reading when the belt is moved 1 to 2mm If the tension reading of each belt is not within range of 80 120g the stepper motor mounting screws must be loosened to adjust the motor pulley 5 To gain access to the motor remove 2 screws holding the label tear off cover to the printer Rotate the cover down then remove it by lifting up Figs 5 12 6 Loosen the 2 stepper motor mounting screws and move the motor to achieve the required range Tighten but do not over tighten screws Belts should have some movement Replace label tear off cover and the left side cover REMOVE 2 SCREWS TO DETACH LABEL TEAR OFF COVER TIMING BELTS MOTOR MOUNTING SCREWS ACCESS FROM OPPOSITE SIDE MOTOR MOUNTING Figs 5 12 SCREWS ACCESS FROM THIS SIDE Page 5 10 SATO M 8400RVe Servi
124. l the label dispenser as directed Power on the printer The printer must be configured to use the label dispenser option Remove one or two lead labels from the backing paper SUS de pu De Open the label dispenser by lifting up its front panel and swinging open the unit such that the knurled roller is easily seen e Open the print head assembly and feed the lead of the backing paper through the print area in the normal manner 7 At the label exit area feed the backing paper down and behind the knurled roller then out the lower exit of the label dispenser 8 Glose the front panel of the label dispenser until it locks into place and again is flush with the front of the printer 9 Glose the print head assembly and place the printer on line 10 The label dispenser is ready for use General Operation Send your data stream in the normal manner to the printer Labels should print one at a time even if your print quantity command requests more than one label As labels are printed and presented for the operator to remove the backing paper will continue to feed out the dispenser s lower exit path If the dispenser s backfeed option has been set to TRIGGER in the printer configuration the next label will print only after removing the current label from the label exit path You may also control the printing of the next label with an external device attached to printers EXT connector Contact a SATO representative for more infor
125. lay will advance to Card gt MemoryCopy All mode Confirm your selection by stepping the underline cursor to the Yes selection If you select No the display will return to the previous selection LUPS START SES NU Press the FEED key to accept the selection If Yes was selected the copy process will start CARD gt MEMORY LUPSING Once the copy process is completed press the FEED key to advance he display the display CARD gt AERORS COMPLETED If an error is encountered in the copy process one of the following messages will be displayed on the second line LARD COPS FORMAT vvvvvvv R AAAAAAA LIN RL R W Error Indicates a Read Write error occurred No Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available Page 2 20 SATO M 8400RVe Service Manual PN a ev Section 2 Configuration LCD Panel Card Mode Memory gt Card Copy acmnou gt rapnrno All lt XMB gt Y N MEMORY gt CARDCOPY ALL Xl B S N This selection allows you to copy the entire contents of the optional Expanded Memory to the PCMCIA Memory card installed in the Memory Gard slot on the rear of the printer STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting IF Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to gt MemoryCop
126. le try a different cable and hub port or try connecting a different device such as a PC to the cable 2 If you are using a repeater or hub make sure that SOE heartbeat is turned off at the hub this is the default setting for most hubs Also if you have a hub or multiport repeater verify that the hub or repeater port is good by trying the print server on a different port 3 If you have a bridge or router located between the SATO enhanced ethernet adapter and the host computer make sure that the device is set up to allow the print server to send and receive data from the host For example a bridge can be set up to only allow certain types of Ethernet addresses to pass through a process known as filtering therefore such a bridge must be configured to allow SATO enhanced ethernet adapter addresses Likewise a router can be set up to pass only certain protocols so be sure that the desired protocol can be passed through to the SATO enhanced ethernet adapter In the case of routers also make sure that the protocol is routable NetBEUI and DLC LLC are not routable EN 2001091 SATO M 8400RVe Service Manual Page 8 5 ev Section 8 Troubleshooting 4 If the job exits the queue but does not print make sure that you have the correct driver installed If you do turn DSW2 4 on and cycle power Try resending your print job If something prints out at this point than we now that the connection is there but that the data is not cor
127. lutch Fig 5 2 amp 5 4 5 To adjust the clutch loosen the locking screw and move the adjust nut CW for more tension and CCW for less tension Tighten the locking screw and repeat Steps 3 and 4 until the correct tension is achieved Page 5 4 SATO M 8400RVe Service Manual PN 9001094 Rev A Section 5 Mechanical Adjustments 5 3 Print Head Position Alignment To adjust the print head alignment and make print quality consistent across label perform the following steps STEP PROCEDURE 1 Connect the power cable to the printer and outlet Turn the printer ON 2 Open the access doors and load ribbon and label stock 3 Loosen the 1 center and 2 side screws attaching the head adjustment plate to the head Fig 5 6 amp 5 7 4 Adjust with flat blade screw driver in slot aligning the center idex scale as a guide to adjust Tighten the screws NOTE Use the printed head pattern as a guide to even print position Refer to Section 8 9 for head pattern examples 3 SCREWS ALIGNMENT SCALE HEAD ADJUST WITH FLAT ADJUSTMENT BLADE SCREW PLATE DRIVER IN SLOT NL Figs 5 5 SATO M 8400RVe Service Manual Page 5 5 Section 5 Mechanical Adjustments 5 4 Print Head Balance Alignment To further optimize print quality especially when using thick label stock additional adjustments are possible Perform the following steps using head pattern as a guide STEP PROCEDURE 1 2 3
128. ly 46 feet 14 m The output will be low when the ribbon is completely out To Host Error This pin goes low when the printer detects an error condition such as head open or receiving buffer is full To Printer Reprint A duplicate of the last label in a print job will be reprinted when this signal is received To Printer Print Start The printer will print one label when this pin is pulled to ground This signal must be enabled by placing switch DSW3 5 on the Control Panel in the OFF position To Host End Print It is used to drive an applicator or other external device requiring synchronization with the print cycle You may choose between four types of output signals using control panel DSW3 6 and DSW3 7 selections See timing charts on next page To Host Label Out This pin goes low OV when a label error exists To Host Ribbon Out This pin goes low OV when ribbon is out Reference Signal Ground To Printer Isolated Power Source for signal input To Host When Mode 1 in LCD selected High Voltage On Line Print Job waiting When Mode 2 in LCD selected High Voltage On Line This goes low when printer Off Line Reserved To Host 24V 10 2 Power for external devices Frame Ground PN 9001094 Rev A SATO M 8400RVe Service Manual Page 3 11 Section 3 Interface Specifications NOTE The signals on pins 1 3 4 6
129. mation on this method EN EE SATO M 8400RVe Service Manual Page 9 11 ev Section 9 Optional Accessories 9 4 PCMCIA Memory Expansion Installation The Memory PCB Board provides the interface board for 1 PCMCIA memory card slot Applicable Specifications PCMCIA Version 2 1 JEIDA Version 4 1 Size Up to 4MB SRAM Up to 16MB Flash Connector Pins 68 Battery Approximately two years manufacturer dependent Write Protect Yes Low Battery Detect Yes STANDOFFS SHOWN AS RECEIVED STANDOFFS WILL BE REMOVED AND USED TO MOUNT MEMORY BOARD TO THE MAIN PCB BOARD CONNECTOR IS INSTALLED TO MATING CONNECTOR ON MAIN PCB BOARD STANDOFFS SHOWN AS SLOT FOR MEMORY CARD RECEIVED TOP SCREWS MUST BE REMOVED FOR FASTENING TO MAIN PCB BOARD OPPOSITE SIDE SHOWN MEMORY PCB BOARD Page 9 12 SATO M 8400RVe Service Manual PN oe ev Section 9 Optional Accessories PCMCIA Memory Expansion Installation STEP PROCEDURE 1 Switch the printer OFE 2 Refer to Section 6 2 and remove the main circuit board 3 Remove 2 screws nuts and standoffs from the Memory PCB Board for mounting to the Main PCB Board Fig 9 16 4 Remove 2 screws and washers as shown in Fig 9 16 for installing to the Main PCB Board Do not remove standoffs themselves 5 Refer to Fig 17 for installation location on Main PCB Board Insert the 2 screws through the Main PCB Board and into the standoffs as shown in Fig 9 18 6 Plac
130. ment Procedures 6 11 Replacing the Head Open Switch STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cord 2 Refer to Section 4 2 and remove left side cover 3 Remove the ribbon and label stock if installed 4 Unplug the SEN5 connector from the PCB harness and pull the sensor cable and connector through the frame hole Figs 6 26 5 Loosen 5 screws as shown in Fig 6 27 6 Remove screw and move roller aside so that cable with connector end can slide through space Fig 6 27 7 Remove 2 screws holding the switch to the frame Fig 6 28 8 Replace switch and reattach to the frame Feed new sensor connector back through the frame hole and reattach SENS to the SENS harnesss Tighten 5 screws from step 5 and replace screw removed in step 6 10 Replace the left side cover PN 9001094 SATO M 8400RVe Service Manual Page 6 23 Rev A Section 6 Replacement Procedures Replacing the Head Open Switch UNPLUG SEN5 FROM THE PCB HARNESS AND PULL THE SENSOR CONNECTOR THROUGH THE FRAME HOLE LOOSEN 5 SCREWS REMOVE 2 SCREWS Fig 6 28 AND DETACH SWITCH FROM FRAME REMOVE SCREW AND MOVE ROLLER ASIDE SO THAT CABLE WITH CONNECTOR END CAN SLIDE THROUGH SPACE Fig 6 27 Page 6 24 SATO M 8400RVe Service Manual PN ev Section 6 Replacement Procedures 6 12 Replacing the Label Out Sensor Assembly Micro Switch The Label Sensor Assembly can be remov
131. ments e Section 5 Mechanical Adjustments e Section 7 Factory Resets e Section 3 4 5 e Section 6 Replacement Procedures 7 8 Troubleshooting 9 e Section 9 Optional Accessories e Section 10 Parts list wadia SATO M 8400RVe Service Manual Page 1 1 ev Section 1 Overview and Specifications 1 2 Physical Characteristics TOP ACCESS DOOR LEFT SIDE sA Depth Height POWER SWITCH SIDE ACCESS DOOR Dimensions M 8400RVe Wide 10 4 in 265 mm Deep 17 1 in 435 mm 13 4 in 341 mm 39 7 lbs 18 kg Power Requirements 115 220 V 10 50 60 Hz 1 50W idle 130W Operating Voltage Power Consumption Page 1 2 SATO M 8400RVe Service Manual PN ev Section 1 Overview and Specifications 1 3 Printer Features FAN FOLD ACCESS PANEL INTERFACE SLOT MEMORY CARD SLOT EXT ACCESSORY CONNECTOR AC FUSE AC POWER INPUT INTERFACE SLOT SHOWN WITH CENTRONICS PARALLEL INTERFACE INSTALLED EXTERNAL ACCESSORY CONNECTOR MEMORY CARD SLOT FUSE AC POWER INPUT Rear Panel CONNECTOR Slot to plug in an interface adapter An adapter must be connected before the printer is operational The adapter types available are RS232C Serial I F Module DB 25 IEEE1284 Parallel I F Module AMP 57 40360 Universal Serial Bus I F Module Ethernet 10 100 BaseT I F Module RS 422 485 I F Module DB 9 One slot fo
132. n 0 90 180 and 270 Other Features Sequential Numbering Custom Characters Sequential numbering of both numerics and bar codes RAM storage for special characters Graphics Form Overrlay Full dot addressable graphics SATO Hex Binary BMP or PCX formats Form overlay for high speed editing of complex formats Page 1 14 SATO M 8400RVe Service Manual PN 9001094 Rev A Section Configuration 2 1 Dip Switch Settings Two DIP switches DSW2 amp DSW3 are located on the front panel These switches can be used to set Thermal transfer or direct thermal mode Head Check Mode Hex Dump Mode e Label sensor enable disable Single Job or Multi Job Receive Buffer LANIA tr 5 p Operation Mode DIP SWITCHES In addition a third DIP switch DSW1 is located on the optional RS232 Serial Adapter card and is used to set the RS232C transmit receive parameters 25 Each switch is an eight section toggle switch The On position is always to the top To set the switches first power the unit Off then position the DIP switches Finally after placing the switches in the desired positions power the printer back on The switch settings are read by the printer electronics during the power up sequence They will not become effect until the power is cycled PN 8001034 SATO M 8400RVe Service Manual Page 2 1 ev Section 2
133. n PCB Refer to Section 6 12 Replace left side cover PN 9001094 SATO M 8400RVe Service Manual Page 4 9 Rev A Section 4 Electric Checks and Adjustments 4 6 Label Gap Adjustment Additional equipment required TP Test Module Digital Multimeter STEP PROCEDURE 1 Refer to Section 4 2 and remove the left side cover 2 Turn VR4 potentiometer on the main PCB all the way to the left 3 Refer to Section 4 3 Set the digital multimeter to DC voltage measurement mode Attach the connector from the TP Test Module to the test port on the main PCB Note correct positioning of connector Nibs on the connector are placed down in the receptacle on the PCB in the forward position Set the dial to 5 4 Connect probe of the multimeter to Sig and probe to pin GND 5 For Low level Label Gap part with backing only adjustment put label gap part in the sensor Then adjust the electrical level with VR4 on the main PCB so that it will measure less than 0 5 V 6 For High level paper part adjustment put paper part in the sensor and check the electrical level If the level difference is 1 0 V more than the Low level it is acceptable If it is lower than 1 0V repeat STEPS 4 amp 5 and readjust VR4 7 Standard values Low level gap below 0 5 V High level paper part Low level 1 0 V or higher If these values do not result try the following a Repeat the process b Clean the sensor c Verify
134. nt e Feed Roller Adjustment Label Tracking e Timing Belt Tension Adjustment e Pitch Sensor Setup 3001094 SATO M 8400RVe Service Manual Page 5 1 ev Section 5 Mechanical Adjustments 5 2 Ribbon Clutch Adjustments Excessive ribbon unwind and rewind tension will result in variable ribbon motion and could be the cause of print quality problems Follow the procedures 5 2 1 and 5 2 2 to verify that the ribbon unwind and rewind tensions are within specifications or if adjustment of either clutch is necessary Required Equipment 1 Kg Tension Gauge Ribbon Core empty String 12mm Wrench 2 Pozidrv Screwdriver 5 21 Ribbon Unwind Clutch Adjustment STEP PROCEDURE 1 2 Connect the power cable to the printer and AC outlet Turn the printer ON Open the access doors and remove the ribbon and label stock if installed Fig 5 1 Attach string to an empty ribbon core and place on the Ribbon Unwind Spindle Wind the string tightly around the ribbon core in a single layer and in a clockwise direction Attach the free end of the string to the tension gauge Fig 5 2 amp 5 3 Gradually lift the tension gauge pulling the string to unwind it from the core Once the spindle begins to move the gauge should indicate 550 to 650 grams of tension Excessive or insufficient tension must be corrected by adjusting the Ribbon Unwind Clutch Fig 5 2 amp 5 3 To adjust the clutch loosen the lock
135. or mounting slots to release pressure from the belts Fig 6 13 6 Loosen the screw holding the clamp which supports the platen to the side frame Fig 6 14 7 Remove the screw holding the clamp and platen components to the back plate Fig 6 15 8 Remove the E Ring from the end of platen shaft and slide off the belts from the gears Fig 6 15 9 Loosen screw and slide cover aside hole in frame Figs 6 15 amp 6 16 10 Displace platen by tilting up and away from the B clamp in the mechanical section and pull forward through the hole in the frame and out the re electronics compartment Fig 6 17 A 11 Remove old bushings and replace with bushings from new platen 12 Install new platen by reversing removal procedure above 13 Reinstall belts 14 Refer to Section 5 8 to adjust belts 15 Refer to Section 5 4 to perform Print Head Balance Alignment 16 Replace the label tear off cover 17 Replace the left side cover Fig 6 13 LOOSEN 2 MOTOR MOUNTING SCREWS PN 9001094 SATO M 8400RVe Service Manual Page 6 15 Rev A Section 6 Replacement Procedures Replacing the Platen REMOVE E RING SLIDE OFF BELTS BALL BEARING SUPPORT LOCATED AT BOTH ENDS OF SHAFT LOOSEN SCREW AND SLIDE COVER ASIDE Fig 6 14 HOLE IN FRAME LOOSEN SCREW WHICH HOLDS THE CLAMP TO SIDE FRAME REMOVE screw Fig 6 15 HOLDING CLAMP TO BACK PLATE BALL BEARING SUPPORT LOCATED AT BOTH ENDS OF SHAFT Fig
136. ork adapter card driver Restart the system and then add the HP JetAdmin service 2 Because of the many changes that have been incorporated in Windows 95 98 Peer to Peer printing since its introduction it is a good idea to upgrade to the latest version of JetAdmin available on the HP web site at http www hp com Resetting the Print Server Press the Factory button for at least 5 seconds Please wait approximately 1 minute before trying the factory test print Factory Button Test LED Link LED SATO M 8400RVe Service Manual Page 8 9 ev Section 8 Troubleshooting 8 7 Error Signals The LCD display Front Panel LED Indicators and Buzzer provide a visual audio indication of the type of error encountered LED LCD Message Audible Beep Error Condition To Clear Error On Machine Error 1 Long Machine Error Cycle Power ON OFF Error On EEPROM Error 1 Long EEPROM Read Write Cycle Power ON OFF Error On Error On Head Error Sensor Error 1 Long 3 Short Print Head is damaged Sensor Replace Print Head Cycle Power ON OFF Cycle Power ON OFF Error Blinks Card R W Error 1 Long Memory Card Read Write Format Memory Card Cycle Power ON OFF Error Blinks Card Low Battery 1 Long Memory Card Battery Low Replace MC Battery Cycle Power ON OFF Error Blinks Head Open 3 Short Head Open Close Head Lever
137. ost This key acts as a pause during a print job by taking the printer off line It can also be used as a Pause function key to stop the printer during the printing process FEED KEY Momentary switch Pressing this key feeds one blank label through the printer when it is off line When the printer is on line another copy of the last label will be printed Page 1 6 SATO M 8400RVe Service Manual PN ev Section 1 Overview and Specifications Operation Panel Displays ADVISORY LED S POWER ONLINE LABEL RIBBON ERROR Illuminated when power is on Illuminated when printer is ready to receive data Turn ON OFF by toggling the LINE key Illuminated when label supply is out Illuminated when ribbon motion sensor does not detect any ribbon motion Illuminated when there is a system fault such as an open print head POTENTIOMETERS PRINT To adjust print darkness fine adjustment OFFSET To adjust amount of back forward feed for dispenser cutter tear off bar position 3 75 PITCH To adjust home print position of the label 3 75 mm Affects stop position of label feed print position and dispense position DISPLAY To adjust the contrast of the LCD display DIP SWITCHES DSW2 8 DSW3 Dip Switches used to set operational parameters of printer Refer to Section 2 for settings DSW1 Optional RS232 Communication Card contains DSW1 switches which are configured when supplied with the printer
138. ost This may cause damage to the interface circuitry and is not covered by warranty 2 Does the Parallel Interface cable used meet IEEE1284 specifications If it does not and you are connected to an IEEE1284 or ECP parallel port on the computer the printer may not be able to communicate correctly 3 Is there more than one parallel interface port on your PC LPT1 LPT2 etc If so make sure you are sending data out the correct port 4 Is the IEEE1284 Interface Module installed in the printer The M 8400RVe requires the new IEEE1284 Parallel Interface PN WCL40470 to take advantage of the faster data transmission speeds The older Parallel Interface Modules will work but at a reduced capability 5 When you send the print job to the printer and it does not respond do you get an error message on your PC that says Device Fault or something similar This may mean that the computer doesn t know the printer is there Verify that a Both ends of the cable are securely inserted into their respective connectors b The printer is ON LINE c The cable is not defective There are other things that can cause this error message on your computer but at this stage a defective cable may be one of the reasons 6 When you send the print job to the printer and it does not respond and there is no error message on the PC a Check your data stream for some of the basics Is your job framed as follows lt ESC gt A Data lt ESC gt Z b Ve
139. point it will wrap around to the 00 setting 2 Month After you have set the correct year pressing the FEED key will advance the underline cursor to the two digit Month position You can scroll through the numbers corresponding to the month by pressing the LINE key The month number will increase by one each time the LINE key is pressed until it reaches a value of 12 at which point it will wrap around to the 01 setting 3 Day After you have set the correct month pressing the FEED key will advance the underline cursor to the two digit Day position You can scroll through the numbers corresponding to the month date by pressing the LINE key The date number will increase by one each time the LINE key is pressed until it reaches a value of 31 at which point it will wrap around to the 01 setting 4 Hour After you have set the correct date pressing the FEED key will advance the underline cursor to the two digit Hour position You can scroll through the numbers corresponding to the hour using a 24 hour clock by pressing the LINE key The hour number will increase by one each time the LINE key is pressed until it reaches a value of 24 at which point it will wrap around to the 01 setting 5 Minute After you have set the correct hour pressing the FEED key will advance the underline cursor to the two digit Minute position You can scroll through the numbers corresponding to the hour by pressing the LINE key The minute number
140. r completing the adjustments to ensure it is correct Note This setting can be overridden by the Base Reference Point Command in your software Set Calendar SET CALENDAR SES NG This message will only be displayed if the Calendar Option is installed in the printer The Calendar is an optional feature in M 8400RVe printers allowing the date and time to be set manually using the LCD Display or via the lt ESC gt WT Calendar Set command The last setting set either manually via software command received by the printer will be the value used The format of the display is YY MM DD hh mm Year Month Day hours minutes The date format is fixed and cannot be changed To enable the Calendar feature if installed press the LINE key until the underline cursor is beneath the YES If the Calendar feature is to be disabled press the LINE key until the cursor is underneath the NO When the desired setting is selected Press the FEED key Page 2 14 SATO M 8400RVe Service Manual PN a ev Section 2 Configuration LCD Panel Advanced Mode Set Calendar Continued Calendar CALENUAR 00 00 00 00 00 00 00 00 00 00 STEP PROCEDURE 1 Year The first display shown will have the two digit year selection underlined You can scroll through the dates by pressing the LINE key The year number will increase by one each time the LINE key is pressed until it reaches its maximum legal value i e 99 for the year digits at which
141. r has a print job s loaded in memory selecting YES will cause the job s to be cleared The default selection is NO Make sure that you want to cancel the print job before selecting YES as the job cannot be recovered and will have to be retransmitted to the printer To cancel the print perform the following steps CANCEL PRINT JOB SES NU STEP PROCEDURE 1 Press the LINE key to step the underlined cursor to either No or Yes 2 Once the correct setting is underlined press the FEED key to accept the setting 3 After the print job s have been cleared from memory the printer will display a COMPLETED message for 3 seconds and then return to the initial ONLINE Normal Mode CANCEL PRINT JOB COMPLETED If you wish to change any of the settings you must enter the User mode again by taking the printer OFFLINE and simultaneously pressing FEED and LINE keys Page 2 12 SATO M 8400RVe Service Manual PN 9001094 Rev A Section 2 Configuration LCD Panel Advanced Mode Advanced mode is provided to make adjustments that require only occasional adjustments Since they affect the basic operation of the printer the procedure for entering this mode is designed to prevent someone from accidentally changing the settings To Enter Advanced Mode STEP PROCEDURE 1 Press the LINE key while simultaneously turning the power ON When the printer emits one long beep release the LINE key to display the first scr
142. r optional PCMCIA Memory Cards External signal connector for Accessories AMP 57 60140 Input power protection Type 3A 250V Input 115V 50 60 Hz connector Use the cable provided PN 9001094 Rev A SATO M 8400RVe Service Manual Page 1 3 Section 1 Overview and Specifications Printer Features TOP ACCESS RIBBON UNWIND DOOR SPINDLE LABEL SUPPLY RIBBON REWIND SPINDLE SPINDLE SIDE ACCESS DOOR LABEL TEAR OFF PLATE LABEL ROLL SWITCHES AND SENSORS RETAINER Refer to Section 1 5 HEAD LATCH ANTI STATIC BRUSH PRINT HEAD ASSEMBLY MEDIA HOLD DOWN PLATEN ROLLER LABEL SENSOR ADJUSTMENT KNOB REFER TO SECTION 1 5 SENSORS AND SWITCHES Page 1 4 SATO M 8400RVe Service Manual PN ev Section 1 Overview and Specifications Printer Features PLUG IN INTERFACE CARD CENTRONICS I O SHOWN MAIN PC BOARD POWER SUPPLY LCD BOARD AND KB BOARD STEPPER MOTOR E SATO M 8400RVe Service Manual Page 1 5 ev Section 1 Overview and Specifications 1 4 Operation Panel Displays LCD DISPLAY LINE KEY FEED KEY T PRINT OFFSET 7 PITCH _ DISPLAY pw pawi LCD Display 2 LINE x 16 Character LCD display Used for setting operational parameters of the printer and displaying error conditions LINE KEY Momentary switch Pressing this key toggles the printer between the on line and off line mode When the printer is on line it is ready to receive data from the h
143. rect 5 Check the individual protocol troubleshooting sections in this chapter for additional causes of intermittent printer problems Intermittent Problems If the print server and the printer start up OK but you intermittently have problems printing check the following 1 Excessive NetWare polling can be a big cause of intermittent problems Make sure that you have only enabled the NetWare file servers that you need for printing do a SHOW NETWARE command from the print server console to see the enabled file servers If you are not using NetWare you can disable NetWare entirely with the command SET NETWARE DISABLED 2 Check the individual protocol troubleshooting sections in this chapter for additional causes of intermittent printer problems TCP IP Troubleshooting If you are using TCP IP and cannot print to the print server and you have checked the hardware and network as described in the previous steps then check the following note that it is always a good idea to try creating a another print queue to eliminate the possibility of setup errors 1 The problem may be the result of mismatched or duplicate IP addresses Verify that the IP address is correctly loaded into the SATO enhanced ethernet adapter and make sure that no other nodes on the network have this address DUPLICATE IP ADDRESSES ARE THE BIGGEST CAUSE OF TCP IP PRINTING PROBLEMS If the address is not correct then check whether the loading procedure was properly
144. rify that you ve included all required parameters in the data stream Page 8 2 SATO M 8400RVe Service Manual PN 9001094 Rev A Section 8 Troubleshooting The IEEE1284 Parallel Interface Cont c Verify the following You have not typed a zero for an o letter or vice versa You have not missed any lt ESC gt characters where they re needed Make sure all printer command codes are capital letters Your protocol codes are set for Standard or Non Standard and data stream is consistent with these 7 If you ve checked all the above and the printer still isn t printing you may want to try a Receive Buffer Hex Dump to determine what if anything the printer is receiving from your computer See Hex Dump Mode in Section 8 10 The Parallel port is now listening for incoming data Send your print job The printer will now print only once a Hexadecimal Hex Dump of everything it received from the host computer Each 2 digit hexadecimal character represents a character the printer received It may be tedious but now you can analyze and troubleshoot the data stream WARNING A small label may produce a large amount of data when printed in Hex Dump 8 While checking the Hex Dump printout look for OD OA Carriage Return and Line Feed characters throughout The command string should be continuous CR or LF characters are not allowed between the Start Command lt ESC gt A and the Stop Command lt ESC gt Z
145. rint can be printed Once you have selected the type of test label to be printed use the FEED key to accept the selection and the display advances to the Test Print Size display This display allows you to select the label width STEP PROCEDURE 1 Use the LINE key to select the label width Each time the LINE key is pressed the label size advances 1 cm until it reaches a maximum width of 10 cm at which point it will wrap to the smallest size of 4 cm 2 Press the LINE key to accept the selection Press the FEED key to start printing test labels continuously Press the FEED key to stop the printer PRESS FEED TU STOP PRINTING To exit the Test Print Mode power the printer off then back on Default Setting Mode Occassionally it is desirable to reset all printer configuration settings to their original default conditions This allows the operator to start the reconfiguration of the printer starting from a known set of conditions DEFAULT SETTING Default Setting Mode SES enter the Default Setting Mode press the LINE and FEED keys while simultaneously powering on the printer When the printer emits one long beep release the FEED and LINE keys STEP PROCEDURE 1 Use the LINE key to select either YES or NO 2 Once the desired setting is selected press the FEED key to accept the selection and the printer will reset to the original default conditions 3 When the printer has completed t
146. rinter is Online If the printer is Offline pressing the FEED key will feed a blank label If No is selected the display will advance to the mode display Page 2 28 SATO M 8400RVe Service Manual PN 000 ev Section 2 Configuration LCD Panel Service Mode Forward Backteed EDRURRD BRCKEEED Distance Default DISTANCE DEFRULT This display will only appear when Backfeed is enabled DSW3 4 OFF The maximum backfeed distance is 255mm STEP PROCEDURE 1 Press the FEED key to use the default distance This setting will be appropriate for use with standard labels with a 1 8 gap between labels and most tag stock applications 2 Press the LINE key to set your own backfeed distance up to 255mm Each time you press the LINE key the distance is advanced 1mm GAUTION A backfeed distance over 40mm may cause ribbon wrinkle and require ribbon tension adjustments FURWARL BALAFEEL BISTANLE XXXnn Press the FEED key to accept the selected backfeed distance Ext Port EXT PINS SELECT ODE 1 MODE This selection allows user selection of when Pin 9 of the 14 pin EXT connector goes HIGH to allow printer status to be determined without using Bi Directional Communication Select Model or Mod2 using the Line key Press FEED key to save and exit MODE 1 On Line print job waiting MODE 2 On Line E ES SATO M 8400RVe Service Manual Page 2 29 ev Section 2 Configuration LCD Pan
147. sensor is operational d Replace labels with higher quality labels e Perform factory reset 8 Replace left side cover Page 4 10 SATO M 8400RVe Service Manual PN 9001094 Section 4 Electric Checks and Adjustments 4 7 Eye Mark Adjustment Additional equipment required TP Test Module Digital Multimeter STEP PROCEDURE 1 Refer to Section 4 2 and remove the left side cover 2 Turn VR5 IM potentiometer on the main PCB all the way to the left 3 Refer to Section 4 3 Set the digital multimeter to DC voltage measurement mode Attach the connector from the TP Test Module to the test port on the main PCB Note correct positioning of connector Nibs on the connector are placed down in the receptacle on the PCB in the forward position Set the dial to 4 4 Connect probe of the multimeter to Sig and probe to pin GND 5 For Low level no Eye Mark part adjustment put paper part in the sensor Then adjust the electrical level with VR5 on the main PCB so that it will measure less than 0 5 V 6 For High level Eye Mark part adjustment put paper part with the Eye Mark part in the sensor and check the electrical level If the level difference is 1 0 V more than the Low level it is acceptable If not return to STEP 4 and readjust VR5 7 Standard values Low level no Eye Mark part 0 5 V or less High level Eye Mark Low level 1 0 V or higher If these values do not resul
148. setting when the first label is fed after the printer is powered on or the head is closed There are some instances where the automatically calculated value must be adjusted to ensure reliable label feeding such as when the backing opacity or the reflectance of the EYE mark varies significantly within a roll of labels or between label rolls In these instances the value should be set using the following procedures E ES SATO M 8400RVe Service Manual Page 2 25 ev Section 2 Configuration LCD Panel Service Mode Gap XXV GRP XX Input CAV INPUT GAP When setting the GAP threshold the voltage shown on the top line of the display must be measured with nothing but the backing in the sensor and then again with a label still attached to the backing The formula to be used for setting the threshold is High Voltage Level Low Voltage Level x 0 5 Start Value STEP PROCEDURE 1 Insert a label still attached to the backing into the sensor and close the Label Hold Down Record the voltage shown on the top line of the LCD panel This line should have the message GAP on the top line DIP switch DSW2 2 OFF Make sure the label is all the way under the sensor 2 Strip the label from the backing and insert the backing strip under the sensor and close the Label Lid Record the voltage shown on the top line of the LCD panel The voltage ranges measured should be within the following range Backing withou
149. sure Roller Shaft 1 25 PE1570300 Dispense Sensor Bracket 1 26 MH0250621 P tight Screw 1 27 PB2681701 Spacer B 1 28 PA0680601 Spacer 1 29 PB0682000 Guide Shaft 1 30 MD0300622 Pan Head Screw 1 31 PA3684900 Paper Guide 1 32 PB1680100 Stay 2 33 MA1250621 Flat Head Screw 4 34 MA1300622 Flat Head Screw 3 35 PA0681300 Spacer 2 36 PA2681900 Dispense Plate 1 37 PA1680400 Nut Plate 2 38 MA1300622 Flat Head Screw 2 39 PH3684302 Dispense Cover 1 40 MD4300822 Pan Head Screw 3 42 MD4300622 Pan Head Screw 1 Page 10 34 SATO M 8400RVe Service Manual PN 9001094 Rev A Index Index A AC Fuse 1 3 AC Power Input 1 3 Accessories 9 1 Accessory EXT Connector 3 11 Advisory LED S 1 7 All Clear Mode 2 36 Alt Protocol Default 2 37 Anti static Brush 1 4 Auto Online Feed 2 28 Auto Online 2 13 Available Interfaces 3 2 Back Feed Selection 2 5 Backfeed Sequence Selection 2 4 Bar Codes 1 14 Base Cover Assembly 10 17 Baud Rate Selection 2 2 Belts 6 12 Bi Directional Communications 3 10 C Cable Requirements RS232C Serial Inter 3 7 Calendar 2 15 Cancel Print Job 2 12 Card Memory Copy 2 18 Card Format 2 24 Centronics Parallel Interface 3 2 Character Fonts 1 13 Character Pitch 2 16 Clear Cutter Counter 7 5 Clear Dispenser Counter 7 4 Clear EEPROM 7 6 Clear Head Counters 7 3 Configuration 2 1 Counters HD DSP CUT LIFE 2 32 Cutter Unit Assembly 10 26 D Data Bit Selection 2 2 Data Streams IEEE 1
150. t try the following a Repeat the process b Clean the sensor c Verify sensor is operational d Replace labels with higher quality labels e Perform factory reset 8 Replace left side cover da SATO M 8400RVe Service Manual Page 4 11 ev Section 4 Electric Checks and Adjustments 4 8 Offset Label Stop Position Adjustment Used for fine adjustment of label stop position for Tear Off Cutter and Dispense Modes The Feed Backfeed is adjusted with the Offset potentiometer on the Front Panel TE KO O LL mL EER m dg Note The stop position only is FE changed with the Offset VR OFFSET o IRINT The print position is changed with n a the Pitch VR The OFFSET VR adjustment range o o DISPLA is 3 75mm STEP PROCEDURE 1 Turn the OFFSET potentiometer on the front panel to the center position 2 Press the FEED key while simultaneously turning ON the power switch 3 When the printer beeps release the key The following screens will appear INITIALIZING TESI PRINT MODE ROM YOO 00 00 00 CONFIGURATION 4 Press the FEED key to display the next screen TEST PRINT SIZE UN 5 Use the LINE Key to step to the second digit of the counter to the desired setting The display will increment one step each time the LINE key is pressed After the reading will advances to a setting of 09 it will automatically wrap and start at 10 CM again 6 Press the FEED key for a test
151. t EEPROM to clear reset the firmware to factory default setting 8 Press the FEED key to display the next screen COUNTER ALL CLEAR YES NG Press the LINE key to select YES or NO If YES is selected press the FEED key to clear your selection COUNTER ALL CLEAR ALL CLEAR NODE COMPLETED 10 The printer will beep three times signaling the competion of the process 11 Power off the printer to exit Maintenance Mode Page 2 36 SATO M 8400RVe Service Manual PN 9001094 Rev A Section 2 Configuration LCD Panel Clear Non Standard Protocol The standard protocol codes used by the printer can be modified to accomodate the requirements of different host systems However if the printer is to be used with a system that does not use the custom protocol codes they can be cleared and the default protocol codes reactivated The default values are STX 7B 7D ESC SE ENO 40 NULL 7B CAN 21 OFFLINE 5D Alt Protocol ALT PROTOCOL Default Complete ROA V00 00 00 00 DEFAULT COMPLET To Glear Non Standard protocol codes place DSW2 7 in the ON position and power on the printer while simultaneously pressing the LINE and FEED keys STEP PROCEDURE 1 When the printer emits one long beep release the LINE and FEED keys 2 When the keys are released the printer will replace the Alternate protocol codes with the default values 3 After the default setting is complete the
152. t label 0 5V or less Backing with label 1 0V above the low value If the measured values are outside this range you may have trouble finding a value that will work properly under all conditions If this is the case a higher quality label may be needed to get adequate performance 2 Calculate the starting point voltage using the formula 4 Use the LINE key to step the counter to the desired setting The display will increment one step for each time the LINE key is pressed If the LINE key is held down for more than two seconds it will automatically go into the fast scroll mode The reading will advance to a setting of 3 3 the maximum voltage after which it will automatically wrap and start at 0 0 again If a value of 0 0 is set the printer will automatically set the level each time the printer is powered on with labels loaded or the head is closed 5 Once the setting is correct pressing the FEED key will accept the setting and advance to the Online Feed display Page 2 26 SATO M 8400RVe Service Manual PN 000 ev Section 2 Configuration LCD Panel Service Mode Eye XXV EYE Input X XV INPUT XXV EYE When setting the EYE threshold the voltage must be measured with nothing but the label under the sensor and then again with the printed eye mark under the sensor The formula to be used for this is High Voltage Level Low Voltage Level x 0 5 Start Value STEP PROCEDURE
153. tem 8 Ribbon Boss List 6 A Figs 6 18 8 Fig 6 22 Install Item 5 Disc onto the ribbon shaft with the smooth side facing Item 6 Washer one side of the disc is smooth and the other side has rough edges List 6 A amp Figs 6 18 Place Item 4 Spring next on the shaft then Item 3 Stopper Collar List 6 A amp Figs 6 18 Screw Item 2 Adjustment Nut clockwise into the end of the ribbon shaft until it just touches the stopper collar Figs 6 18 NOTE Do not over tighten the adjustment nut since this screw is used to adjust the clutch tension Adjust the clutch tension as outlined in Section 5 2 Install Locking screw Hold Adjust nut with 12mm wrench while tightening screw to avoid changing clutch adjustment Replace the left side cover PN 9001094 Rev A SATO M 8400RVe Service Manual Page 6 19 Section 6 Replacement Procedures Replacing the Ribbon Drive Clutch Washers ITEM 11 TEETH FACING OUTWARD TO ENGAGE ITEM 10 FELT WASHER pol FASTEN ITEM 11 WITH 2 SCREWS LOCATION ITEM 9a 9b HOLES DISK PLATE Fig 6 20 TEETH SLOTS ON ITEM 9a DISC PLATE FACING TOWARDS FELT WASHER ITEM 8 RIBBON BOSS ALIGN HOLE WITH PEG ITEM 8 RIBBON INSERT PEGS INTO BOSS LOCATION HOLES 4 Fig 6 22 TEM 6 OIL LESS WASHER Page 6 20 SATO M 8400RVe Service Manual PN 9001094 ev Section 6 Replacement Procedures 6 10 Replacing the Ribbon Motion Sensor The Ribbon Motion Sensor is easily repla
154. ter documentation for information on how to do this 9 If you cannot print from DEC TCP IP Services for VMS UCX make sure that you have version 2 0B or later of this software because earlier versions will not work with the SATO enhanced ethernet adapters 10 If you are using the raw TCP port and are experiencing intermittent queue stalling problems make sure that queueing is enabled on the service do a SHOW SERVICE command from the remote console and note if is listed in the OPT column for the desired service If it is not enable queueing with the command SET SERVICE servicename QUE ENA command 11 If the wrong IP address is loaded check your network for file servers that have DHCB BOOT or rarp enabled and make sure that these file servers are not set up to load IP addresses into the print server Also make sure that you do not use the command SET IP BOOT to disable TCP IP broadcasts instead you should use the command SET IP METHOD STATIC unpredictable results will occur otherwise 12 If you have problems with queues locking up when the active print job is deleted try setting the IP timeout to one minute with the console command SET IP TIMEOUT 1 NetWare Troubleshooting If you cannot print from NetWare and you have checked the hardware and network as described in the previous steps first verify that the print server is attached to the server queue by going to PCONSOLE selecting PRINT OUEUE INFORMATION and then
155. ts and gears STEP PROCEDURE 1 Switch the printer OFF and disconnect the power cord 2 Refer to Section 4 2 and remove left side cover Remove the ribbon and label stock if installed 4 Remove 2 screws holding the label tear off cover Figs 6 9 Remove 2 mounting screws holding the stepper motor to the frame Access the body of the motor from the opening previously covered by the label cover Detach the motor from the belts 6 Unfasten and remove the pulley from the motor shaft 7 Detach 2 screws holding the label out sensor Micro Switch Access to the sensor screws is through the holes in the side frame Fig 6 10 8 Remove and replace the motor 9 Reattach the wires to the label out sensor Remount the motor and sensor to the frame and secure the pulley to the motor shaft 10 Adjust belt tension as outlined in Section 5 8 11 Replace the label tear off cover and the left side cover PN 9001094 SATO M 8400RVe Service Manual Page 6 9 Rev A Section 6 Replacement Procedures Replacing the Stepper Motor REMOVE 2 SCREWS TO DETACH LABEL TEAR OFF COVER TIMING BELTS MOTOR MOUNTING SCREWS ACCESS FROM OPPOSITE SIDE MOTOR MOUNTING Figs 6 9 SCREWS ACCESS FROM THIS SIDE LOCATION OF LABEL OUT SENSOR ON INSIDE WALL HOLES FOR ACCESS TO 2 SCREWS HOLDING THE LABEL OUT SENSOR SIDE FRAME Fig 6 10 Page 6 10 SATO M 8400RVe Service Manual PN ev Section 6 R
156. tting established via the LCD display menu system will be used for an incoming label job regardless of any different command settings If Command is selected any commands in the label job will take precedence and be used for printing the job and the LCD Display will reflect the new setting 2 Once the desired setting is selected press the FEED key to accept the setting and advance to the next display IGNORE LHN ULE This function allows the user to disable DLE Hex 10 the print stop command and CAN Hex 18 the cancel command Used for compatibility with some third party hardware and software It is only displayed and functional when RS 232C HS serial interface is installed and configured for Status 4 Bi direction operation RIBBON NEAR END ENABLE DISABLE This function is only displayed when a RS232 HS serial interface card is installed and configured for Status 3 Bi direction operation The disable function was added for compatibility with older non e version printers where ribbon near end was not reported Use the LINE key to select Enable or Disable and press FEED to save and exit Service Mode To exit the Service Mode power the printer off then back on E ES SATO M 8400RVe Service Manual Page 2 31 ev Section 2 Configuration LCD Panel Counters Mode The Counters Mode is provided to allow the user to access the internal printer counters and is entered from the Advanced Mode
157. ubleshooting tables in this section These tables list symptoms probable causes and suggested corrective actions Many of the suggested corrective actions include references to a section or paragraph found elsewhere in this manual where more complete descriptions and procedures may be found To help you this section has been divided into the following parts e Initial Checklist e EEE1284 Parallel Interface e RS232C Serial Interface Universal Serial Bus Interface LAN Ethernet Interface Error Signals Troubleshooting Tables Head Pattern Examples sh sa SATO M 8400RVe Service Manual Page 8 1 ev Section 8 Troubleshooting 8 2 Initial Check List If you are unable to produce output on your printer check the following before deciding you re unable to proceed any further 1 Isthe printer powered up and ON LINE 2 Is the ERROR light on the front panel OFF If this light is ON it may mean the Print Head Assembly or the Label Hold Down is not closed and latched in position 3 Are the Label and Ribbon lights on the front panel Off If these lights are On the labels or ribbons may be incorrectly loaded 8 3 The IEEE1284 Parallel Interface 1 Is the IEEE1284 printer cable connected securely to your parallel port DB25S Female on the PC and to the Centronics connector on the printer WARNING Never connect or disconnect interface cables or use a switch box with power applied to either the printer or the h
158. uffer Selection 2 3 Repeat Print 3 13 Replacement Procedures 6 1 Replacing the Fuses 6 6 Replacing the Head Open Switch 6 23 Index 2 SATO M 8400RVe Service Manual PN 9001094 Rev A Index Replacing the Lab Out Sensor Assy Micro Switch 6 25 Replacing the LC Display and Keybrd PCB Display 6 29 Replacing the Main Circuit Board 6 2 Replacing the Power Supply 6 8 Replacing the Print Head 6 13 Replacing the Ribbon Drive Clutch Washers 6 17 Replacing the Ribbon Motion Sensor 6 21 Replacing the Stepper Motor 6 9 Replacing the Timing Belts 6 11 Reprint W Feed 2 28 Resetting the Print Server 8 9 Rewind Clutch 5 3 Ribbon Assembly 10 10 Ribbon Clutch Adjustments 5 2 Ribbon Guide Plate Adjustment 5 7 Ribbon Guide Plate 5 7 Ribbon Motion Sensor 1 8 Ribbon Rewind Clutch Adjustment 5 4 Ribbon Rewind Spindle 1 4 5 3 Ribbon Sensor Operation Verification 4 13 Ribbon Sensor Voltage Checking 4 14 Ribbon Unwind Clutch Adjustment 5 2 Ribbon Unwind Spindle 1 4 5 3 Ribbon 1 9 RS232 Transmit Receive Setiing 2 2 RS232C Interface Signals 3 8 RS232C Serial Interface 3 2 3 6 8 4 S Sample Test Labels 2 40 Sample Test Prints 7 7 Select LCD Display Language 2 30 Sensor Type Selection 2 3 Sensors and Switches 1 8 Set Calendar 2 14 9 21 Setting the Pitch Sensor 5 12 Side access door 1 4 Single Job Buffer 3 3 Software Default Settings 2 7 Spare Parts List 10 1 Standard Operation 3 12 Stepper Motor 1 5 Stop Bit
159. ult Setting MOJE rere rettet EA wane obtenta nnn 2 34 Maintenance Mode Factory Mode 2 35 Clear Non Standard Protocol 2 37 Download User Defined Protocol Codes 2 37 Hex Dump Mode acz 2 38 Firmware Download Mode 2 39 4 Sample Test Labels 5 ac coo adi 2 40 Section 3 Interface Specifications 1 OVEFVIBM MS 3 1 2 Interface ER jore M I 3 1 2 Receive BUICK AD 3 3 4 IEEE 1284 Parallel Interface 3 4 5 RS232C Serial INIEMACE OE 3 6 6 Universal Serial Bus USB Interface 3 9 7 die LI eese egere vaev aere ra T sa npa ya aya 3 10 8 Bi Directional Communications 3 10 9 Accessory EXT Connector kika e Ta wars Ern uu Cc 3 11 Section 4 Electrical Checks and Adjustments T A 4 1 2 Steps Prior to Some Procedures 4 2 3 DC Power Voltage Checks
160. ustment is correct turn the printer off If the print position can t be adjusted replace the Keyboard PCB Refer to Section 6 Page 4 8 SATO M 8400RVe Service Manual PN eV Section 4 Electric Checks and Adjustments 4 5b Print Position Adjustment Using VR1 potentiometer on the main board VR1 adjustment range is 3 75mm STEP PROCEDURE 1 Refer to Section 4 2 and remove the left side cover 2 Record all current dip switch positions then place all switches in the OFF position and the power switch OFF Turn VR1 on the main PC Board to the center position 4 Place DSW2 4 in the ON up position 5 Press the LINE and FEED key while simultaneously turning the power switch ON 6 When the printer beeps release the keys The following screens will appear INITIALIZING HAINTEN TANCE MODE ROM VDD DD DD DD LIPSWE T UN gt UFF 7 Place DSW2 4 in the OFF down position and the screen will display the next screen FACTORY MODE 8 Press the FEED key to display the next screen COUNTER CLEAR NONE 9 Confirm None then press the FEED key to display the next screen PRINT SIZE SMALL LARGE The default is Large 10 Press the FEED key for a test print Press the FEED key again to stop printing 11 Adjust the position using the VR1 potentiometer and feed another label When the adjustment is correct turn the printer off If the print position can t be adjusted with the VR1 replace the Mai
161. will increase by one each time the line key is pressed until it reaches a value of 60 at which point it will wrap around to the 01 setting 6 After you have set the minutes pressing the FEED key will accept the setting and advance to the Ignore CR LF selection E ES SATO M 8400RVe Service Manual Page 2 15 ev Section 2 Configuration LCD Panel Advanced Mode Ignore CRILF ic woe CR LE This setting tells the printer to strip out all carriage return line feed pairs CRLF from the data stream including graphics and 2D bar codes It is used primarily to maintain compatibility with earlier models of SATO printers STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to either YES or NO 2 Once the desired setting is underlined press the FEED key to accept the setting and advance to the Character Pitch display Character Pitch CHARACTER DI PROP FIX This setting allows you to set the default character pitch to either fixed character spacing or proportional character spacing STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting 2 Once the desired setting is underlined press the FEED key to accept the setting and return to the Advance Mode screen Note This command can be overriden by the lt ESC gt PR or lt ESC gt PS Character Pitch Commands Exit Advanced Mode FUVRNLED MODE To exit the Advanced mode power off the printer then back on
162. y All mode 2 Confirm your selection by stepping the underline cursor to the Yes selection If you select No the display will return to the previous selection E START SES NU 3 Press the FEED key to accept the selection If Yes was selected the copy process will start MEMGRS gt CARD COPY COP SING 4 Once the copy process is completed press the FEED key to advance the display MEMGRS gt LARD COPY COMPLETED 5 If an error is encountered in the copy process one of the following messages will be displayed on the second line LARD COPS FORMAT vvvvvvv ERROR AAAAAAA CNA R W Error Indicates a Read Write error occurred No Gard Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available PN 9001094 Rev A SATO M 8400RVe Service Manual Page 2 21 Section 2 Configuration LCD Panel Card Mode Card Memory Copy LARD gt Program Y N PROGRAM S N This selection allows you to copy printer firmware from the PCMCIA Memory card to the printer STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting IF Yes is selected the printer will enter the Card Copy mode If No is selected the display will advance to the mode display 2 Confirm your selection by stepping the underline cursor to the Yes selection If you select No the display will return to the previous
163. y into the chip block socket using the U shaped notch as refer ence Be very careful not to bend any chip legs Replace the the left side cover 6 Complete the Factory Reset Procedure Page 9 18 SATO M 8400RVe Service Manual PN 9001094 Rev A Section 9 Optional Accessories Real Time Clock Chip Installation MAIN PCB BOARD e REMOVE THE EEPROM CHIP e E INSTALL THE TIMEKEEPER CHIP IN VACATED LOCATION eee MARK ON CHIP IDENTIFIES _ PIN 1 BE SURE TO ALIGN CHIP CORRECTLY IN CHIP BLOCK SOCKET USING THE U SHAPED NOTCH AS REFERENCE mor cu La M P E D Figs 9 21 is DS SATO M 8400RVe Service Manual Page 9 19 ev Section 9 Optional Accessories Factory Reset Procedure To reset the printer to the factory settings perform the following steps Caution Resetting the printer will clear all registers STEP PROCEDURE 1 Record all current dip switch positions then place all switches in the OFF position 2 Place the DSW2 4 the ON or postion Press the LINE and FEED key while simultaneously turning ON the power switch When the printer beeps release the keys The following screens will appear INITIALIZING MAINTENANCE MODE ROM VDD DD DD DD OP Side UN ZUFF 4 Place the DSW 4 in the OFF postion and the following screen will appear FACTORS MODE 5 Press the FEED key to display the next screen
164. y mode If No is selected the display will advance to Card gt MemoryCopy All mode Press the FEED key to accept the selection and advance the display Confirm your selection by stepping the underline cursor to the Yes selection If you select No the display will return to the previous selection Press the FEED key to accept the selection If Yes was selected the copy process will start SATO FUNT LUPSING Once the copy process is completed press the FEED key to advance the display M SATO FONT COPY COMPLETED If an error is encountered in the copy process one of the following messages will be displayed on the second line COPS FORMAT VYY ERROR AAAAAAA CNA R W Error Indicates a Read Write error occurred No Error Indicates no card was recognized Mem Full Error Indicates that there is insufficient memory available PN 9001094 Rev A SATO M 8400RVe Service Manual Page 2 19 Section 2 Configuration LCD Panel Card Mode Card gt MemoryCopy All Y N LARD gt ENURSLUPS ALL S N This selection allows you to copy the entire contents from PCMCIA Memory card installed in the Memory Card slot on the rear of the printer to the optional internal Expanded Memory STEP PROCEDURE 1 Use the LINE key to step the underlined cursor to the desired setting IF Yes is selected the printer will enter the Card Copy mode If No is selected the disp

M8400RVe Service Manual

Contents

Download Pdf Manuals

Related Search

Related Contents