Australian Fleet Lessors Association
Contents
1. Al Cracks or holes in plastic covers or lamp units Al Cuts rips or damage to seat fabrics A Missing items Winc Cracks or damage within the driver s sight line are not acceptable and woul require windscreen replacement If relatively minor repair using resin impregnation to motor registry standards is acceptable Light scratches and minor chipping around the periphery of the windscreen is accepted as fair wear and tear The windscreen must be able to pass a roadworthy inspection amp Glasses Lens All lamps must be operational Minor scuff marks or scratches are La but holes or cracks in the glass or plastic covers or lamp units are not rim The interior should be clean and tidy with no visible burns tears or permanent staining to the seats headlining or carpets Wear and soiling through normal use is acceptable as are any repairs that are not readily visible Stitching that has come apart is unacceptable and needs to be repaired jga Surface scoring and light blemishes that reflect normal use are merai but floor coverings and surrounding trim panels should not be torn or split ght Commerc ehicles For light commercial vehicles it is recommended that a lining be fitted in the load area to prevent serious damage to the vehicle s interior as excessive damage to this area is unacceptable pe Tread Area A reasonable amount of scuffing to the door and luggage area eae and sills is acceptable providi2. any details of radio codes ce Regular cleaning of both the interior and exterior of the vehicle is required The vehicle should be returned at lease end in a suitably clean condition to allow proper inspection of the paint body and interior A 1al Equipment Accessories such as car telephones that have been installed are gt to DE removed and any holes or damage should be made good to a professional standard All standard equipment together with non standard or customised fittings originally supplied must be returned at the end of the contract period adges and Labels Non standard badges labels or advertising fitted to the bodywork or P of the vehicle should be removed with any damage caused by their attachment or removal made good Any paint work colour fade due to the attachment of advertising would be chargeable to the user Advertising should never be painted directly onto the vehicle ys anc ity A full set of keys should be available along with a note of their aun if the locking system is remote the appropriate key fobs should be available and functioning Return of the master key which controls the vehicle s engine management system is mandatory If the vehicle was originally supplied with a security system this should be intact and fully operational including any key or key fob necessary for operation Any additional non standard security system should be fitted according to a recognised standard od amage Any damage
3. identified at an early stage a vehicle log book system will help both drivers and fleet operators keep track of any vehicle damage problems or areas of worsening wear and tear the vehicle user should be responsible for a minimum weekly check on oil water and tyre pressure a schedule of regular cleaning and valeting should be worked out between the vehicle user and fleet operator supervisor all documents must be intact and in the vehicle on its return to the leasing company AFLA Fair Wear amp Tear Guide Summary These descriptions relate to passenger vehicles having travelled less than 100 000 kilometres Wear and tear Fair Wear commensurate with higher kilometres commercial and heavy duty usage will generally apply amp Tear General e Missing Service Manual Owner s Manual No e Missing keys or security system remote if applicable No Equipment e e g Missing damaged cigarette lighter Knobs trims aerials No e e g Missing damaged tools jack No e Information stored in GPS Satellite Navigation systems should be deleted Glass e 1 or 2 minor chips bullseyes and stars not in field of vision Yes e Major chips bullseyes and stars and minor chips in field of vision No e Non operational or cracked broken headlights or lenses No Tyres e Unroadworthy e Missing spare tyre Wheel Trims including hubcaps e Missing split badly disfigured heavy scuffing e Minor scuffing Interior trim up
4. Australian Fleet Lessors Association Incorporated ABN 78 059 998 533 12 October 2005 NOTICE TO MEMBERS AFLA FAIR WEAR AND TEAR GUIDE ANAL VERSION Executive Summary Accompanying please find the final version of the AFLA Fair Wear amp Tear Guide which will now replace the former Guide on the AFLA Website O HN BILLS Secretary AFLA 889 GPO Box 1595 Sydney NSW 2001 Telephone 02 9232 1238 Facsimile 02 9232 5647 Website afla com au The AUSTRALIAN FLEET LESSORS ASSOCIATION AFLA is the association of the fleet leasing industry in Australia ABN 78 059 998 533 GPO Box 1595 Sydney NSW 2001 Phone 02 9232 1238 This Guide is published for the information of Association Members and Fleet lessees in Australia as a statement of the interpretation of Fair Wear amp Tear in motor vehicle leasing arrangements The parties may agree to be bound by this Guide unless other arrangements are made Nothing in this Guide is intended to limit the right of any party to leasing arrangements to adapt modify or vary their responsibilities or rights in respect of Fair Wear amp Tear by agreement Australian Fleet Lessors Association Inc 2005 lack of regular checks by the vehicle user and or fleet operator leading to faults and damage going undetected and unrepaired not adhering to the vehicle manufacturer s recommended maintenance and servicing schedule drivers not taking responsibility for th
5. e day to day care and maintenance of the vehicle poor quality of body repairs leading to general neglect drivers provided with insufficient information to enable them to responsibly fulfill their obligation to maintain the vehicle Some amount of wear and tear damage may occur through normal everyday business use especially for high mileage fleet vehicles After a typical fleet lifespan of three years or 100 000 kilometres for example stone chips and minor abrasion to a vehicle s paint work would be deemed fair wear and tear for its age and would not adversely affect the disposal price If the stone chip damage had exposed the base metal however and failure to touch it up had caused penetrating rust to set in the deterioration would not be acceptable as fair wear and tear The main question then becomes one of responsibility where the buck starts and stops Responsibility for the monitoring maintenance and repair of company vehicles will vary from fleet to fleet The following procedures are recommended to help ensure all the bases are covered fleet operators ie lessees should ensure maintenance and servicing of the vehicle follows the manufacturer s recommended schedule using only lessor approved servicing agents and approved quality service parts regular spot checks possibly related to distance travelled and use should be carried out by the fleet operator to ensure any current problems with care or driver are
6. ed due to running vehicle with insufficient coolant lubricating oil and with broken internal components Slipping erratic gear changing clutch slipping noisy transmission or ineffective synchromesh All fleet vehicle users should be aware of the principle of fair wear and tear along with fleet operators and supervisors On the vehicle s return it is to be inspected and formal agreement documents signed In instances of disputes an independent assessment should be made fair wear and tear summarises the degree of deterioration judged to be reasonable when a fleet vehicle is returned at end of a contract period lack of attention to detail misuse or neglect are the main reasons fleet vehicles suffer from unreasonable levels of fair wear and tear Some amount of wear and tear damage may occur through normal everyday business use which could be deemed acceptable if reflective of the vehicle s age mileage and overall condition all parties should be aware of their responsibilities where monitoring maintenance and repair of company vehicles is concerned this will differ from fleet to fleet when repairs are carried out long term guarantees should be sought to avoid future oroblems maintenance and servicing should follow the manufacturer s recommended schedule and be carried out by approved servicing agents regular spot checks by fleet operators or local Supervisors will helo ensure any problems with the vehicle or driver are
7. fuel regular servicing and maintenance immediately investigating any poor running symptoms not tow or clutch starting for manual transmission of the vehicle KS Any serious oil leakage should be rectified at the earliest opportunity Some minor oil misting or dampness around seals or gaskets is acceptable providing oil drips are not present hd Dents or damage to wheel trims Al Damage to sidewalls or tread Missing spare tyre Dents or damage to the rim or main body of the wheels are not acceptable All four wheel trims must be intact with no more than minor scuffing due to everyday use If mudflaps are standard equipment they must be intact and properly attached The spare wheel jack and appropriate wheel tools must be stowed properly and in good working order All tyres including the spare must meet motor registry Bomp a and comply with the vehicle manufacturer s recommendations of tyre type size and speed rating There should be no obvious damage to sidewalls or tread caused by kerbing or other heavy misuse Regular servicing and maintenance through a lessor approved repairer and in accordance with the vehicle manufacturer s servicing programmes should keep the vehicle in sound mechanical condition The following examples are conditions usually caused by vehicle neglect or misuse and therefore are not regarded as fair wear and tear Grooved brake discs caused by metal to metal contact Seiz
8. holstery carpets controls Screw holes from car phone removal Seats trim burnt cut holed ripped visible repairs Soiling to seats and carpets caused by normal use Permanent soiling to seats and carpets caused by abuse spills grease etc Rips cuts marks splits to trim and controls Normal odours tobacco smells Missing or inferior quality replacement controls Torn or split luggage area trim panels and floor coverings Paint Body e Minor scratching less than 25mm in length and shallow 2 per panel Major scratching more than 25mm in length and deep more than 2 per panel Minor touch ups or minor flaking Prominent touchups spoils from bird tree droppings major flaking Evidence of poor repairs colour mismatch mis alignment between panels Major abrasions more than 25mm signs of constant use of automatic car wash Dents greater than 20mm diameter or paint surface penetration Dents less than 20mm diameter no paint surface penetration and no more than 2 per panel Hail damage buckling distortion missing badges Minor stone chipping on bonnet lower doors wheel guards Prominent areas of major stone chipping Un repaired or poorly repaired aerial holes or aerial must be left in place Damage caused to the vehicle due to the attachment or removal of decals stickers Damage to paintwork from bird and bat droppings Mouldings Grille Bumpers Mudflaps e Minor parking damage scuffing light scratches Yes e Medium damage d
9. identified at an early stage ensure that a thoroughly completed service book is maintained for the vehicle note any damage mechanical problems or areas of worsening wear and tear in the vehicle log book a minimum weekly check on oil water and tyre pressure by the vehicle user with the result of each check noted in the vehicle log book This will also help keep tabs on vehicles which may be losing oil or water or have a slow puncture maintain the vehicle custodian log with maintenance schedules regularly clean the bodywork upholstery and trim the vehicle should not be used to tow beyond its capacity Xs Dents of more than 20mm in diameter or paint surface penetration ix Abrasions of more than 25mm in length Xi Damage to paintwork from bird and bat droppings ervicing and documentation Regular maintenance and servicing should be carried out ve a aani dealer or lessor approved servicing agent according to the manufacturer s guidelines using approved service parts and lubricants only Any defects or damage that occur during normal vehicle use should be rectified as soon as authority for the repair has been granted The vehicle instruction book including the full service record and any other documents relating to vehicle equipment are the responsibility of the vehicle user and must be intact and available All documents must be in the vehicle on its return to the leasing company including
10. ivots gouging minor dents cracks No e Major damage rips major dents distortions holes No e Missing moulds grilles bumpers or mudflaps originally fitted to the vehicles No Underbody e Minor dents and deformations Yes e Major impact damage No e Exhaust leaks which are the result of visible damage to the exhaust system No Mechanical Condition e Failure to service and maintain the vehicle as per the manufacturer s recommendations resulting in premature component or assembly failure e g engine seizure metal to metal brakes transmission failure
11. must be repaired as and when it occurs All work should be SeT to a professional standard with any applicable anti corrosion guarantees taken into consideration Obvious evidence of repair such as colour mismatch or mis alignment between panels is unacceptable ts Minor dents 20mm in diameter are acceptable as long as the paint surface has not been penetrated so that bare metal is visible or corrosion has set in Multiple dents occuring on a single panel no matter how small is unacceptable and the panel should be repaired or replaced Small areas of stone chipping door edge chipping and light scratches up to 25mm in length are acceptable relative to the vehicle s age and mileage as long as they have not penetrated through to the base metal and caused corrosion If stone chippings have penetrated through the metal suitable touching up should be carried out immediately to prevent further paint deterioration Exterior paintwork should be free from major abrasions more than 25mm in length such as paint damage caused by continual use of automatic car washing and have good gloss and colour Colour mismatch between panels or poorly fitting panels are unacceptable All repairs to the bodywork must be suitably re rust proofed up to the manufacturer s recommended standards Bird excrement should be immediately removed 1s and Rubbing Strips Provided these are not broken cracked or Pra a ied amount of scuffing and score marks is acceptable
12. ng paintwork has not been damaged down to bare metal and aperture seals are not torn ols All original controls must be intact and operate correctly If replacement has been necessary e g due to theft then equipment of a similar value and specification preferably of the same manufacture as the original should be fitted All odometer alterations must be reported and unauthorised odometer changes are unacceptable Information stored in GPS Satellite Navigation Systems should be deleted Missing parts and items will be recharged Normal wear will cause a certain amount of damage and splits to rubber deck and other seals but any evidence of neglect or misuse is unacceptable If a seal becomes displaced it should be refitted immediately to avoid it becoming trapped or torn de Minor dents and deformation such as stone damage is acceptable as long as it has not caused major corrosion Any suspected impact damage should be investigated and dealt with professionally as significant damage or distortion to chassis components is not acceptable xhaust System The system should be properly suspended and in efficient working order with no gas leaks or evidence of blowing from the exhaust system joints and in undamaged condition The exhaust system should be in a condition to meet motor registry requirements in all aspects particularly if fitted with a catalytic converter CAT failure is unacceptable and preventable through using the correct
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