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Maintenance and Service Guide

1. e Black models 809343 001 e Red models 809011 001 e White models 809010 001 e Silver models 809009 001 e Blue models 809012 001 e Purple models 809014 001 e Pink models 809013 001 For use in TOP touch on panel models e Black models 818657 001 e Red models 818653 001 e White models 817836 001 Silver models 817835 001 e Blue models 818654 001 e Purple models 818656 001 e Pink models 818655 001 20 Chapter 3 Illustrated parts catalog Display assembly subcomponents touch models Item Component Spare part number 1 Display bezel and panel 809341 001 2 Display cable includes Mylar screw covers 811222 001 3 Webcam microphone module 810961 001 4 Antennas includes wireless antenna cables and transceivers 811201 001 5 Hinges left and right 813345 001 6 Display enclosure For use in silver models 809015 001 For use in white models 809016 001 For use in red models 809017 001 For use in blue models 809018 001 For use in pink models 809019 001 For use in purple models 809020 001 For use in black models 809344 001 Display assembly subcomponents touch models 21 Miscellaneous parts Component Spare part number HP Smart AC adapter 65 W non PFC EM HP Smart AC adapter for use in the People s Republic of China and India only 714657 001 AC adapter 65 W non PFC 4 5 mm 710412 001 45 W non PFC non slim HP Smart AC adapter for use in all coun
2. 6 that secure the heat sink to the system board Component replacement procedures 43 3 Remove the heat sink 7 from the system board 4 If you have a model with UMA graphics and an Intel Core processor in the order indicated remove the four Phillips PM2 0x3 0 screws 1 4 that secure the heat sink to the system board 5 Removethe heat sink 5 from the system board 6 If you have a model with UMA graphics and an Intel Pentium or Celeron processor in the order indicated remove the four Phillips PM2 0x3 0 screws 1 4 that secure the heat sink to the system board 44 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 7 Remove the heat sink 5 from the system board e Discrete graphics Thermal paste is used on the processor and associated heat sink area 1 2 as well as the graphics chip and associated heat sink area 3 4 e UMA graphics and an Intel Core processor Thermal paste is used on the heat sink 1 and the processor 2 Component replacement procedures 45 46 e UMA graphics and an Intel Pentium or Celeron processor Thermal paste is used on the heat sink 1 and the processor 2 ond 4000 Reverse this procedure to reassemble and install the heat sink assembly Chapter 6 Removal and replacement procedures for Authorized Service Provider parts USB board Description Spare part number USB board for use in mo
3. Component replacement procedures 65 f On the back of the display panel release the adhesive strip 2 that secures the display panel cable to the display panel and then disconnect the cable 3 g Remove the display panel from the enclosure 4 The display panel is available using spare part number 809341 001 4 Toremove the display hinges a Remove the six Phillips PM2 5x2 0 screws 1 from the bottom of the hinges and the two Phillips PM2 0x2 5 screws 2 from the top of the hinges that secure the display hinges to the display enclosure b Remove the display hinges 3 The display hinges are available using spare part number 813345 001 11 o 66 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 5 Toremove the wireless antenna cables and transceivers release the wireless antenna cables from the clips 1 built into the display enclosure peel the transceivers from the enclosure 2 and then remove the antenna cables and transceivers 3 The antennas are available using spare part number 811201 001 039 E NOTE Number of antennas and transceivers may vary 6 Disconnect the cable from the touch control board 1 7 Toremove the display webcam cable remove the cable from the clips built into the display enclosure 2 and then remove the cable from the display enclosure 3 The display cable is available using spare part number 809342 001 for TOP Touch O
4. HP Pavilion Notebook Intel Maintenance and Service Guide Copyright 2015 Hewlett Packard Development Company L P AMD and Radeon are trademarks of Advanced Micro Devices Inc Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Microsoft and Windows are U S registered trademarks of the Microsoft group of companies SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition April 2015 Document Part Number 807551 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available on all editions of Windows 8 1 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 1 functionality See http www microsoft com for details Safety warning notice A WARNING To reduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the
5. cxceoeoeooaoaooooooodooo CC LLLELLLLL HILL HER nanas LLLELLI HE gael ne LI LELLYX J J ieee Component Description 1 Power button e Whenthe computer is off press the button to turn on the b computer e Whenthe computer is on press the button briefly to initiate Sleep e Whenthe computer is in the Sleep state press the button briefly to exit Sleep e Whenthe computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings in Windows 8 1 see your power options A From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications or From the Windows desktop right click the Start button and then select Power Options To learn more about your power settings select Start gt Control Panel gt System and Security gt Power Options 2 Speakers 2 Produce sound 12 Chapter 2 External component identification Bottom Component 1 Vents 4 Description Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components an
6. 5 2 eiecit etie tco eri eene Ege nece RC cav niaaa EESE basae asao ii 88 Restoring specific files using Windows Backup and Restore 88 Recovering the original system using HP Recovery Manager 88 What you need to KNOW ii enn nnns enn sten snnt etas oaair iisi oieri 88 Recovering using HP Recovery partition select models only 89 Recovering using the recovery media esses eseeeee nennen ener tnnnnnnnnni 89 Changing the computer boot order essent 89 12 Specifications isccssicisisssscasscssassscsscccsssscssacecssaiassssssovecedscacecedassaessssssainacs ssceasacacedsasscdscasasd cessscesasecssssssoeded esses 91 Computer specifications cescescssssssesecessesecessecseesscesscssscsesssecseecsecseeensessesseesaesssesaeessesaeesseeaseseeeatesseeteeseeess 91 39 6 cm 15 6 in display specifications iii 92 Hard drive specifications oe inrer eire eee ioiai keee scere eere ad Ecke SE E oe o Rc Vae doen Ue 93 Blu ray ROM DVD RW SuperMulti DL Drive in eese eren nennen nennen nennt nnne nn stets tn enn nns 94 DVD RW SuperMulti DL Drive specifications ses 95 13 POWGE CORA S T QUIOMONRTS E ES DEDE 97 Requirements for all countries ccsscsscesssesscsssesessseessecssessecseeesscessecssesseesesesseseeessesseeeseeeseeseseessesaeesaeesseeaes 97 vii
7. Center hole diameter 1 5 cm 0 59 in Disc diameter Standard disc 12 cm 4 72 in Mini disc 8 cm 3 15 in Disc thickness 1 2 mm 0 047 in Track pitch 0 74 um Access time CD DVD Random 175 ms 230 ms Full stroke 285 ms 335 ms Audio output level Line out 0 7 Vrms Cache buffer 2 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD ROM 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec Transfer mode Multiword DMA Mode Startup time lt 15 seconds Stop time lt 6 seconds DVD RW SuperMulti DL Drive specifications 95 96 Chapter 12 Specifications 13 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac or from 220 to 240 volts ac The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions The length of the power cord set must be at least 1 5 m 5 0 ft and
8. Creating backups T Use HP Recovery Manager to create recovery media immediately after you set up the working computer As you add hardware and software programs create system restore points As you add photos video music and other personal files create a backup of your system and personal information Creating recovery media to recover the original system After you successfully set up the computer you should create recovery discs or a recovery flash drive using HP Recovery Manager You will need these recovery discs or recovery flash drive to perform a system recovery should the hard drive become corrupted A system recovery reinstalls the original operating system and then configures the settings for the default programs What you need to know Only one set of recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required Use DVD R DVD R DVD R DL DVD R DL discs or a flash drive Do not use rewriteable discs such as CD RW DVD RW double layer DVD RW and BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software If your computer does not include an integrated optical drive you can use an optional external optical drive purchased separately to create recovery discs or you can obtain rec
9. Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 81 Using Windows tools You can create system restore points and create backups of personal information using Windows tools 31 Ef NOTE If storage is 32 GB or less Microsoft System Restore is disabled by default A FromtheStart screen type help and then select Help and Support From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar For more information and steps see Help and Support Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise iy IMPORTANT Not all methods are available on all models 80 Chapter 10 Backing up restoring and recovering in Windows 8 1 e Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more information see Help and Support A From the Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar e Ifyou need to correct a problem with a preinstalled application or driver use the Drivers and Applications Reinstall option of HP Recovery Manager to rein
10. Windows 8 1 This chapter provides information about the following processes The information in the chapter is standard procedure for most models e Creating recovery media and backups e Restoring and recovering your system For additional information refer to the HP Support Assistant A Fromthe Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar Creating recovery media and backups The following methods of creating recovery media and backups are available on select models only Choose the available method according to your computer model e Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select models only on page 79 For information on the recovery options that are available using the recovery media see Recovering using HP Recovery Manager on page 81 e Use Windows tools to create system restore points and create backups of personal information For more information see Using Windows tools on page 80 34 Ef NOTE If storage is 32 GB or less Microsoft S
11. typical brightness 200 nits 39 6 cm 15 6 in FHD WLED SVA AntiGlare 1920x1080 display slim 3 2 mm typical brightness 220 nits Touch screen with flush glass multi touch enabled Supports LVDS co layout with eDP1 2 Memory Two SODIMM slots NON customer accessible upgradeable DDR3L 1600 Dual Channel Support Supports up to 16 GB of system RAM in the following configurations e 16384 MB total system memory 8192x2 e 12288 MB total system memory 8192x1 4096x1 e 8192 MBtotal system memory 8192x1 or 4096x2 Category Description e 6144 MB total system memory 4096x1 2048x1 e 4096 MB total system memory 4096 1 or 2048x2 Hard drives Supports 6 35 cm 2 5 in SATA hard drives in 9 5 mm 37 in and 7 0 mm 28 in thicknesses 7 mm 9 5 mm share the same bracket Accelerometer HDD protection support Single HDD configurations e 2 TB 5400 rpm 9 5 mm e 1 TB 5400 rpm 9 5 mm e 750 GB 5400 rpm 9 5 mm e 500 GB 5400 rpm 9 5 mm or 7 0 mm Hybrid HDD configurations e 1 TB 5400 rpm 9 5 mm SSHD w 8GB NAND e 500 GB 5400 rpm 7 0 mm SSHD w 8GB NAND Optical drive Fixed serial ATA 9 5 mm tray load Blu ray Disc R RW with SuperMulti models with discrete graphics only DVD RW Double Layer SuperMulti Supports zero power optical drive Supports M disc Audio video HP TrueVision HD HD camera fixed no tilt with activity LED 1280x720 by 30 frames per second Dual array digital micro
12. 8 1 4 Double click the file that has an exe extension for example filename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions ET NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Synchronizing a tablet and keyboard select models only When you attach a tablet to the keyboard and restart the computer the BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized If so BIOS will start the synchronization If the synchronization is interrupted a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again A NOTE The Embedded Controller firmware will synchronize ONLY if the tablet or keyboard battery is more than 50 charged or if your tablet is connected to AC power Synchronizing a tablet and keyboard select models only 73 74 Chapter8 Using Setup Utility BIOS in Windows 8 1 9 Using Setup Utility BIOS in Windows 7 Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS
13. Before the computer is repaired or restored o On a regular schedule to be sure you have recent copies of personal information o After you add many files for example if you saved videos from a birthday party Before using antivirus software to remove a malicious program o After adding information that is hard to replace such as pictures videos music project files or data records Creating a backup using Windows Backup and Restore Windows allows you to back up files using Windows Backup and Restore You can select the level you want to back up from individual folders to drives The backups are compressed to save space To back up 1 2 Select Start gt Control Panel gt System and Security gt Backup and Restore Follow the on screen instructions to schedule and create a backup EA NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information To restore see Restoring specific files using Windows Backup and Restore on page 88 Creating backups 87 Restore and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably Usually uninstalling the software fixes the problems If uninstalling does not fix th
14. Corei7 5500U processor 819972 xxx Computer major components 17 Item Component Spare part number e Intel Core i5 5200U processor 809041 xxx Intel Core i3 5010U processor 809040 xxx e Intel Pentium N3700 processor 817867 xxx 9 Fan 806747 001 10 Speakers includes left and right speakers and cable 809037 001 11 WLAN module Intel Dual Band Wireless AC 3160 802 11ac 1x1 WiFi BT 4 0 Combo Adapter 710662 205 Intel Dual Band Wireless AC 7265 802 11 ac 2x2 WiFi BT 4 0 Combo Adapter non vPRO 784644 005 Realtek RTL8188EE 802 11b g n 1x1 Wi Fi Adapter 792609 005 Realtek RTL8723BE 802 11b g n 1x1 Wi Fi BT4 0 Combo Adapter 792610 005 12 Memory module DDR3L 1600 8 GB 693374 005 4 GB 691740 005 2 GB 691739 005 13 Power connector cable 806746 001 14 RTC battery 811080 001 Heat sink assembly includes replacement thermal materials 15 For use in models with discrete graphics 806827 001 16 For use in models with UMA graphics and Intel Core processors 806826 001 17 For use in models with UMA graphics and Intel Pentium and Celeron processors 809106 001 18 DVD RW Double Layer SuperMulti Drive For use in silver models 809328 001 For use in white models 809329 001 For use in red models 809330 001 For use in blue models 809331 001 For use in pink models 809332 001 For use in purple models 809333 001 For use in black models 812889 001 Blu ray Disc R RW with
15. EY NOTE If you need to stop a diagnostic test press or tap esc Downloading HP PC Hardware Diagnostics UEFI to a USB device EA NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Download the latest UEFI version 1 Goto http hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Inthe HP PC Hardware Diagnostics section click the Download link and then select Run Download any version of UEFI for a specific product 1 Goto hitp www hp com support and then select your country The HP Support page is displayed 2 Click Drivers amp Downloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 69 70 Chapter 7 Using HP PC Hardware Diagnostics UEFI 8 Using Setup Utility BIOS in Windows 8 1 Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility BIOS includes settings for the types of devices in
16. Manager software allows you to repair or recover the computer to its original factory state What you need to know e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the disc provided by the manufacturer e Asystem recovery should be used as a final attempt to correct computer issues If you have not already tried restore points see Restoring to a previous system restore point on page 88 and partial restores see Restoring specific files on page 88 try them before using HP Recovery Manager to recover your system e Asystemrecovery must be performed if the computer hard drive fails or if all attempts to correct any functional computer issues fail 88 Chapter11 Backing up restoring and recovering in Windows 7 e Ifthe recovery media do not work you can obtain recovery discs for your system from the HP website e TheMinimized Image Recovery option is recommended for advanced users only All hardware related drivers and software are re installed but other software applications are not Do not interrupt the process until it is complete otherwise the recovery will fail Recovering using HP Recovery partition select models only The HP Recovery partition select models only allows you to restore your system without the need for recovery discs or a recov
17. Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select models only on page 83 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from support or by using the HP Recovery partition select models only If you have not already created recovery media see Creating HP Recovery media select models only on page 79 What you need to know before you get started e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer iy IMPORTANT Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues e HP Recovery media must be used if the computer hard drive fails If you have not already created recovery media see Creating HP Recovery media select models only on page 79 Restore andrecovery 81 e Tousethe Factory Reset option select models only you must use HP Recovery media If you have not already created recovery media see Creating HP Recovery media select models only on page 79 e If your computer does not allow the creation of HP Recovery me
18. Requirements for specific countries and regions iii 98 LU CUING PP Er C I C LLL 101 viii 1 Product description Category Product name Description HP Pavilion Notebook Processors 5th generation Intel Core i7 Processor Intel Core i7 5500U 2 4GHz SC turbo up to 3 0GHz 1600MHz 4MB L3 Dual 15W models with discrete graphics only 5th generation Intel Core i5 Processor Intel Core i5 5200U 2 2GHz SC turbo up to 2 7GHz 1600MHz 3MB L3 Dual 15W 5th generation Intel Core i3 Processor Intel Core i3 5010U 2 0GHz 1600MHz 3MB L3 Dual 15W Intel Braswell BGA Intel Pentium N3700 1 60GHz turbo up to 2 40GHz 1600MHz 2MB L2 Quad 6W Chipset Intel BDW U Y H processor 1 chip BGA Intel BSW Graphics Panel Internal graphics Intel HD Graphics 5500 Intel HD Graphics Switchable discrete graphics NVIDIA N16S GT GeForce 940M with up to 2048 MB or 4096 MB of dedicated video memory 256Mx16 DDR3 900MHz x 4 PCs 1GHz bridge to 900MHz i5 i7 processors AMD R7 M360 Meso XT with up to 2048 MB of dedicated video memory 256Mx16 DDR3 900MHz x 4 PCs 1GHz bridge to 900MHz i5 i7 processors Support HD Decode DX11 and HDMI 39 6 cm 15 6 in high definition HD white light emitting diode WLED SVA BrightView 1366768 display flat 3 8 mm eDP typical brightness 220 nits 39 6 cm 15 6 in HD WLED SVA BrightView 1366 768 display slim 3 2 mm TOP Touch On Panel
19. SuperMulti Drive For use in silver models 809334 001 19 Battery 4 cell 41 Whr 2 8 Ah Li ion 800049 001 20 Base enclosure hinge caps left and right 809034 001 21 Bottom cover For use in purple models 809026 001 18 Chapter3 Illustrated parts catalog Item Component Spare part number For use in sparkling black models 809345 001 For use in red models 809023 001 For use in white models 809022 001 For use in blue models 809024 001 For use in silver models 809021 001 For use in pink models 809025 001 22 Rubber screw covers 809035 001 Display assembly subcomponents non touch models Item Component Spare part number 1 Display bezel includes Mylar screw covers 809027 001 2 Hinges Left and right includes Mylar screw covers 809030 001 Display assembly subcomponents non touch models 19 Item Component Spare part number 3 Webcam microphone module 806758 001 4 Raw display panel 39 6 cm 15 6 in includes Mylar screw covers BrightView HD flat 809371 001 AntiGlare FHD slim 809372 001 TOP Touch On Panel 813109 001 5 Display cable includes Mylar screw covers For use in non touch displays 809028 001 For use in TOP Touch On Panel displays 809342 001 6 Antennas includes wireless antenna cables and transceivers includes Mylar screw covers 809008 001 7 Display enclosure includes Mylar screw covers For use in non touch models
20. Thailand 809031 281 For use in Turkey 809031 141 For use in the United Kingdom 809031 031 For use in the United States 809031 001 Top cover keyboard with backlight includes touchpad For use in French Canada 809032 DB1 For use in Saudi Arabia 809032 171 For use in Turkey 809032 141 For use in the United States 809032 001 Before removing the bottom cover follow these steps 1 4 5 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 30 Remove the optical drive see Optical drive on page 30 To remove the bottom cover 1 2 Position the computer upside down with the front toward you Remove the two Phillips PM2 5x12 0 screws 1 that secure the hinge covers to the computer and then lift the covers off the computer 2 to T o l l l I T 0 Remove the two Phillips PM2 0x2 0 screws from the optical drive bay 1 Component replacement procedures 35 4 Remove the six Phillips PM2 5x6 5 screws from near the battery bay 2 J Q 5 Position the computer up
21. fan heat sink assembly follow these steps pr om 4 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 30 Remove the optical drive see Optical drive on page 30 Remove the bottom cover see Bottom cover on page 34 To remove the fan qu e M NM Position the computer upright and open it Disconnect the fan cable 1 from the system board Remove the two Phillips PM3 0x3 0 screws 2 that secure the fan to the computer Lift the Mylar tape that secures the fan to the speaker 3 Remove the fan from the computer 4 NL Reverse this procedure to install the fan 42 Chapter6 Removalandreplacement procedures for Authorized Service Provider parts Heat sink assembly Ef NOTE The heat sink assembly spare part kits include replacement thermal materials Description Spare part number Heat sink for use in models with discrete graphics 806827 001 Heat sink for use in models with UMA graphics and Intel Core processors 806826 001 Heat sink for use in models with UMA graphics and Intel Pentium and Celeron processors 809106 0
22. on page 38 Component replacement procedures 49 e Heatsink assembly see Heat sink assembly on page 43 e Fan seeFanon page 42 To remove the system board 1 Position the computer upright and then disconnect the following cables from the system board 1 Speaker cable 2 Display cable 3 Power connector cable 4 Optical drive cable 5 Keyboard cable 6 Touchpad cable 7 Hard drive cable 2 Remove the six Phillips PM2 0x3 0 screws 1 that secure the system board to the computer 3 Lifttheright side of the system board and then lift the right side of the system board up to gain access to the USB board cable and connector underneath 2 50 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 4 Disconnect the USB board cable from the connector under the system board 1 and the remove the system board from the computer 2 Reverse this procedure to install the system board Component replacement procedures 51 Speakers Description Spare part number Speakers includes left and right speakers and cable 809037 001 Before removing the speakers follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by fi
23. or emails created since the last restore point but it does affect software you may have installed For example if you download a photo from a digital camera and then restore the computer to the state it was on the previous day the photo remains on the computer However if you install photo viewing software and then restore your computer to the state it was on the previous day the software will be uninstalled and you won t be able to use it What you need to know e Ifyou restore to a restore point and then change your mind you can undo the restoration e You should create system restore points Before you add or change software or hardware o Periodically whenever the computer is running normally e System Restore also saves shadow copies of files that have been changed since the last restore point was created For more information about using shadow copies to restore see Help and Support Creating a system restore point 1 Select Start gt Control Panel gt System and Security gt System 2 Inthe left pane click System Protection 3 Clickthe System Protection tab 4 Click Create and follow the on screen instructions To restore see Restoring to a previous system restore point on page 88 Backing up system and personal information 86 Your computer stores information that is important to you such as files emails and photos and you will want to keep that information even if you download a virus or the sy
24. or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep or Hibernation Do not insert remove connect or disconnect any device cable or cord Starting Setup Utility BIOS 75 Select Start type hp support assistant and then select the HP Support Assistant program Follow the on screen instructions to identify your computer and access the BIOS update you want to download At the download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update A NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instru
25. pointing device 3 ports HDMI 8 product description 3 USB2 0 9 USB3 0 8 9 power button board illustrated 17 removing 53 power button identifying 12 power connector cable illustrated 18 removing 54 power connector identifying 9 power cord requirements for all countries 97 requirements for specific countries and regions 98 set requirements 97 power lights identifying 8 11 power requirements 3 processor product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 harddrive 2 internal card expansion 2 keyboard 3 memory module 1 microphone 2 operating system 3 opticaldrive 2 pointing device 3 ports 3 power requirements 3 processor 1 product name 1 security 3 sensors 2 serviceability 3 video 2 wireless 2 product name 1 product name and number computer 14 R recover options 80 recovering from the recovery discs 89 recovering the original system 88 recovery 88 discs 80 82 HP Recovery Manager 81 88 media 82 starting 82 supported discs 80 system 81 USB flash drive 82 using HP Recovery media 80 recovery discs 85 recovery media 85 creating 79 creating using HP Recovery Manager 80 recovery partition removing 83 recovery system 88 regulatory information regulatory label 14 wireless certification labels 14 removal replacement preliminaries 25 procedures 29 33 restore points 86 restoring the original system creating recovery media 85 RJ
26. the on screen instructions Changing the computer boot order To change the boot order for recovery discs 1 Restart the computer 2 Press esc while the computer is restarting and then press f9 for boot options 3 Select Internal CD DVD ROM Drive from the boot options window To change the boot order for a recovery flash drive Restore and recovery 89 1 Insert the flash drive into a USB port Restart the computer Press esc while the computer is restarting and then press f9 for boot options o N Select the flash drive from the boot options window 90 Chapter11 Backing up restoring and recovering in Windows 7 12 Specifications Computer specifications Metric U S Dimensions touch models Depth 261 1 mm 10 28 in Width 384 5mm 15 14 in Height rear 25 15 mm 0 99 in Weight 2 499 kg 5 51 lb Touch 2 299 kg 5 07 lb Non touch Input power Operating voltage and current 19 5 V dc 3 33A 65W 19 5 V dc 2 31A 45W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperature
27. 01 ET NOTE To properly ventilate the computer allow at least 7 6 cm 3 0 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the heat sink assembly follow these steps won s 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 30 Remove the optical drive see Optical drive on page 30 Remove the bottom cover see Bottom cover on page 34 To remove the heat sink assembly N Position the system board upside down If you have a model with discrete graphics in the order indicated remove the four Phillips PM2 0x3 0 screws 1 4 and the two Phillips PM2 5x4 0 screws 5
28. 3 Blu ray ROM DVD RW SuperMulti DL Drive 94 Applicable disc Read Write CD DA CD E G CD MIDI CDTEXT CD CD R and CD RW DVD R DVD R 9 DVD ROM CD ROM XA MIXED MODE CD CD I RW DVD R DVD R 9 DVD RW DVD RAM CD I Bridge Photo CD Video CD Multisession CD Photo CD CD EXTRA Portfolio CD R CD RW CD R CD RW DVDROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM HD ROM Single Layer HD ROM Dual Layer HD DVD R HD DVD R for Dual Layer HD DVD RW Access time cD DVD HD Random 170 ms 170 ms 230 ms Cache buffer 8 MB Data transfer rate 24X CD ROM 3 600 KB sec 8X DVD 10 800 KB sec 24X CD R 3 600 KB sec 16X CD RW 2 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 8X DVD R 10 800 KB sec 4X DVD RW 5 400 KB sec 2 4X DVD R 9 2 700 KB sec 5X DVD RAM 6 750 KB sec 1X BD ROM 4 500 KB sec 1X BD R read 4 500 KB sec 1X BD RE read 4 500 KB sec Transfer mode Chapter 12 Specifications Multiword DMA Mode Applicable disc Read DVD RW SuperMulti DL Drive specifications Write CD DA CD E G CD MIDI CD TEXT CD ROM CD CD R and CD RW ROM XA MIXED MODE CD CD I CD I Bridge Photo CD Video CD Multisession CD Photo CD CD DVD R DVD RW DVD R DVD RW EXTRA Portfolio CD R CD RW CD R CD RW DVD RAM DVD ROM DVD 5 DVD 9 DVD 10 DVD 18 DVD R DVD RW DVD R DVD RW DVD RAM
29. 45 network jack identifying 9 RJ 45 network status lights identifying 9 RTC battery illustrated 18 removing 40 S security cable slot identifying 9 security product description 3 sensors product description 2 serial number 14 serial number computer 14 service considerations cables 25 connectors 25 plastic parts 25 service labels locating 14 serviceability product description 3 slots memory card reader 9 security cable 9 speakers identifying 12 illustrated 18 removing 52 specifications Blu ray ROM DVD RW SuperMulti 94 computer 91 display 92 DVD RW SuperMulti DL Drive 95 harddrive 93 optical drive 94 95 supported discs 85 supported discs recovery 80 system board removing 49 Spare partnumber 17 49 systemrecovery 81 88 system restore point creating 80 system restore point creating 79 system restore points 86 creating 86 T toolsrequired 25 top cover illustrated TouchPad buttons 10 removing 55 Spare partnumber 17 55 TouchPad zone identifying 10 transporting guidelines 27 traveling withthe computer 14 16 34 U USB 2 0 port identifying 9 USB 3 0 port identifying 8 9 USB board removing 47 Spare partnumber 17 V vents identifying 8 13 video product description 2 w webcam identifying 5 6 illustrated 20 webcam light identifying 5 6 webcam microphone cable illustrated 20 21 removing 59 60 65 66 webcam microphone module illustrated 21 removing 59 64 Windows sy
30. 82 Changing the computer boot order ccsscsssccscessesseesseesseeseecseeseesssecseesseesseeasesseeass 83 Removing the HP Recovery partition select models only 83 11 Backing up restoring and recovering in Windows 7 Lees e eee Lese e e eee eee eere eee eee eee eee nenne eene n nnns 85 Creating backups cte ae doceo ar oae cO TRE ERU eu edd eee ic a debi te tre 85 Creating recovery media to recover the original system sees eene 85 What you need to KNOW ii nennen nnns sensn setas i nns nn seras TTia vasi 85 Creating the recovery media tenentes 86 Creating systemitrestore DOIDLS iiec encore eor kane ere nante tha ur eroe ie ek ya ecran cu soa cesarea a raa kea Rake nO 86 What you need to KNOW sense 86 Creating a system restore point sees eee ee esee enn ee nn neta nns strass sena 86 Backing up system and personal information ccsscsscessesssessssssessesseessesseessessecsseeseesseeseessesees 86 Tips for a successful backup se 87 What you need to KNOW seen 87 Creating a backup using Windows Backup and Restore esses 87 Restore and t eCoVery eredi E ER TERES TREE EE rene ee E Uo Sec Eee EET em aue int 88 Restoring to a previous system restore point eseeeeseeeee eese eeee seinen eene nnns sets stnnsea 88 Restoring specific files
31. A TostartSetup Utility BIOS turn on or restart the computer quickly press esc and then press f10 ET NOTE Useextreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS 2 Use the arrow keys to select Main and then make note of your current BIOS version 3 To exit Setup Utility BIOS without saving your changes use the tab key and the arrow keys to select Exit Exit Discarding Changes and then press enter Downloading a BIOS update AN CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download
32. BIOS version information also known as ROM date and System BIOS can be revealed from the Start screen by typing support selecting the HP Support Assistant app selecting My computer and then selecting System Information or by using Setup Utility BIOS Starting Setup Utility BIOS 71 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 71 2 Select Main and then make note of your BIOS version 3 Select Exit select Exit Discarding Changes and then follow the on screen instructions Downloading a BIOS update 72 A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions e Donot disconnect power from the computer by unplugging the power cord from the AC outlet e Donotshut down the computer or initiate Sleep e Donotinsert remove connect or disconnect any device cable or cord A NOTE If your computer is connected to a network consult the network administrator before installing any software updates especially system BIOS updates 1 From the Start screen type support and then select the HP Support Assistant a
33. Corei7 5200U processor and 4 GB of dedicated video memory 809046 xxx e Intel Corei7 5200U processor and 2 GB of dedicated video memory 809044 xxx For use in models with discrete graphics AMD R7 M360 Meso XT e Intel Corei5 5200U processor and 2 GB of dedicated video memory 809043 xxx e Intel Corei3 5010U processor and 2 GB of dedicated video memory 809042 xxx For use in models with UMA graphics e Intel Core i7 5500U processor 819972 xxx e Intel Core i5 5200U processor 809041 xxx Intel Core i3 5010U processor 809040 xxx e Intel Pentium N3700 processor 817867 xxx Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the optical drive see Optical drive on page 30 6 Remove the bottom cover see Bottom cover on page 34 A NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board e Memory modules see Memory module on page 41 e WLAN module see WLAN module
34. Repair program is not available in all locations Installing a part not supported by the Customer Self Repair program may void your warranty Check your warranty to determine if Customer Self Repair is supported in your location ET NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures f NOTE Please read and follow the procedures described here to access and replace Customer Self Repair parts successfully ET NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer This chapter provides removal and replacement procedures for Customer Self Repair parts There are as many as 3 screws that must be removed replaced or loosened when servicing Customer Self Repair parts Make special note of each screw size and location during removal and replacement Component replacement procedures 29 Battery Description Spare part number 4 cell 41 Whr 2 8 Ah Li ion battery 800049 001 Before disassembling the computer follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Discon
35. W DVD RW double layer DVD RW or BD RE rewritable Blu ray discs they are not compatible with HP Recovery Manager software Or instead you can use a high quality blank USB flash drive e If your computer does not include an integrated optical drive with DVD writer capability but you would like to create DVD recovery media you can use an external optical drive purchased separately to create recovery discs or you can obtain recovery discs for your computer from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub e Besurethat the computer is connected to AC power before you begin creating the recovery media e Thecreation process can take an hour or more Do not interrupt the creation process e lfnecessary you can exit the program before you have finished creating all of the recovery DVDs HP Recovery Manager will finish burning the current DVD The next time you start HP Recovery Manager you will be prompted to continue and the remaining discs will be burned To create HP Recovery media 1 From the Start screen type recovery and then select HP Recovery Manager 2
36. acement procedures si eene enne rnn nnn tnn sten snas etas etas senses snas tensis stans sns nns 33 Bottom COVER e enr ei cien ie eire eR E RE epe es Rev ne 34 Hard Ani RE 37 WLAN MOGUNE 2 eoe eee erret SEHR De te idae edane stes epe ve sse raai ie epa E CR NE RE E a EE EEEN 38 RTC batteries Y 40 M mor nri L M 41 e 42 Heat SINK ASSEMDIY EET m 43 Ure E rene 47 Optical drive connector siennes 48 Cum e uere 49 SLE lE R O H 52 Power button board nent M 53 Pow rconnector cable sis ssssstindeshshiennisnenetineiienninien nine 54 II sisi Re RP nn en A eine 55 Display assembly non touch seins 57 Display assembly tOWCH 252588 OTERE 63 7 Using HP PC Hardware Diagnostics UEFI ssccccccccscccssscsssscsssscsscccssscssssssscssscsssccscccsccssssscsscsccssscossscesscees 69 Downloading HP PC Hardware Diagnostics UEFI to a USB device ccccccsseessessssescesessessssessesesseaeseeseesessens 69 8 Using Setup Utility BIOS in Windows 8 1 ecce eee eere eese eese sees esee eese esee eese e esses esses sere ccce ses 71 Starting Setup Utility BIOS sise 71 BE DIDI cP 71 Determining the BIOS ve
37. ading 69 77 using 76 HP Recovery Manager 88 correcting boot problems 83 starting 82 Index 103 HP Recovery media creating 79 recovery 82 HP Recovery partition recovery 82 removing 83 l internal card expansion 2 internal display switch identifying 5 6 internal microphones identifying 5 6 J jacks audio out headphone audio in microphone 8 network 9 RJ 45 network 9 K keyboard illustrated 16 34 product description 3 L labels Bluetooth 14 Microsoft Certificate of Authenticity 14 regulatory 14 serialnumber 14 service 14 wireless certification 14 WLAN 14 latch battery release 13 lights AC adapter battery 9 capslock 11 hard drive 8 mute 11 optical drive 8 power 8 11 RJ 45 network status 9 M mass storage devices illustrated 23 precautions 26 memory card reader identifying 9 104 Index memory card identifying 9 memory module illustrated 18 product description 1 removing 41 microphone illustrated 20 product description 2 minimized image recovery 82 minimized image creating 81 modelname 1 mute light identifying 11 N network jack identifying 9 0 operatingsystem 3 optical drive illustrated 18 23 30 precautions 26 product description 2 removing 30 specifications 94 95 optical drive connector removing 48 Spare partnumber 48 optical drive identifying 10 original system recovery 81 88 P packaging guidelines 27 plastic parts service considerations 25
38. ard on page 49 To remove the power button board 1 B o M Remove the Phillips PM2 5x5 0 screw 1 from the left hinge Rotate the left hinge upward Remove the Phillips PM2 0x2 5 screw 3 that secures the power button board to the computer Remove the power button board from the computer 4 oop 9 Reverse this procedure to install the power button board and cable Component replacement procedures 53 Power connector cable Description Spare part number Power connector cable 806746 001 Before removing the power connector cable follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the optical drive see Optical drive on page 30 6 Remove the bottom cover see Bottom cover on page 34 7 Removethe system board see System board on page 49 To remove the power connector cable 1 Remove the Phillips PM2 5x3 0 screw 1 from the left hinge that sits above the power connector 2 Rotate the hinge upward 2 3 Pullthe tab away from the connector 3 and then remove the power connecto
39. ations 25 caps lock light identifying 11 chipset product description 1 components bottom 13 display 5 leftside 9 right side 8 top 10 computer major components illustrated 15 computer specifications 91 connector power 9 connectors service considerations 25 D deleted files restoring 88 display assembly illustrated 16 removing 57 63 spare part numbers 16 display assembly subcomponents illustrated 19 21 removing 57 63 display bezel illustrated 19 removing 58 63 display cable illustrated 20 21 removing 60 66 display enclosure illustrated 20 21 removing 62 67 display panel illustrated 20 21 57 product description 1 removing 59 60 65 66 display specifications 92 drivelight 8 DVD RW SuperMulti DL Drive specifications 95 E electrostatic discharge 26 equipment guidelines 28 Ethernet product description 2 external media cards 3 F fan illustrated 18 removing 42 G graphics product description 1 grounding guidelines 26 guidelines equipment 28 grounding 26 packaging 27 transporting 27 workstation 27 H hard drive illustrated 17 23 precautions 26 product description 2 removing 37 specifications 93 hard drive bracket removing 37 Hard drive hardware kit illustrated 23 HDMI port identifying 8 heat sink assembly illustrated 18 removing 18 43 spare part number 43 hinge caps illustrated 18 hinges illustrated 19 21 removing 59 60 65 66 HP PC Hardware Diagnostics UEFI downlo
40. bble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostat
41. change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media 2 Start Computer Setup A Turnonor restart the computer quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive from which you want to boot 4 Follow the on screen instructions Removing the HP Recovery partition select models only HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space iy IMPORTANT After you remove the HP Recovery partition you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows In addition you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select models only on page 79 Follow these steps to remove the HP Recovery partition 1 From the Start screen type recovery and then select HP Recovery Manager 2 Select Remove Recovery Partition and then follow the on screen instructions Restore and recovery 83 84 Chapter 10 Backing up restoring and recovering in Windows 8 1 11 Backing up restoring and recovering in Windows 7 Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed
42. ctions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 2 3 5 Open Windows Explorer by selecting Start Computer Double click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions A NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components 76 To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagn
43. d insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Toolsrequired 25 Drive handling AN CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bu
44. d prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 af 3 Battery lock Battery bay Locks the battery in the battery bay Holds the battery 4 Battery release latch Releases the battery Bottom 13 Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer iy IMPORTANT Check the following locations for the labels described in this section the bottom of the computer inside the battery bay or on the back of the display e Service label Provides important information to identify your computer When contacting support you will probably be asked for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer OOOO ANNAN NIN Pract Product 0000000 ENTER Mo X000 Worranky yl thy Ber LOC Model 2000008 CARE A oOi on N LLL TEL TE EE Component 1 Serial number 2 Product number 3 Warranty period 4 Model number select models only e Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Ke
45. dels TOP models White models TOP models Red models TOP models Blue models TOP models Pink models TOP models Purple models TOP models Black models TOP models Reverse this procedure to reassemble and install the display assembly 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Display assembly touch Before removing the display assembly follow these steps k ad 4 5 6 7 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 30 Remove the optical drive see Optical drive on page 30 Remove the bottom cover see Bottom cover on page 34 Remove the system board see System board on page 49 To remove the display assembly 1 2 3 4 Position the computer on its side partially open Remove the two Phillips PM2 5x5 0 screws 1 that secure the display assembly to the computer Open the display to rotate the hinges upward to an angle 2 Separate the display assembly from the computer 3 If it is necessary to replace any of the display assembly subcomponents 1 To remove the display co
46. dels with Intel Core processors includes cable 809038 001 USB board for use in models with Intel Pentium processors includes cable 820000 001 Before removing the USB board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 30 5 Removethe optical drive see Optical drive on page 30 6 Remove the bottom cover see Bottom cover on page 34 To remove the USB board 1 Position the computer upright 2 Disconnect the larger cable from the system board 1 3 Disconnect the smaller cable from the USB board that routes to the power button board 2 4 Remove the two Phillips PM2 5x3 0 screws 3 that secure the USB board to the computer 5 Remove the USB board 4 Reverse this procedure to install the USB board Component replacement procedures 47 Optical drive connector Description Spare part number Optical drive connector 811199 001 Before removing the optical drive connector follow these steps E M Shut down the computer If you are unsure whether the computer is off or in Hibernation t
47. device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 1 iv Safety warning notice Table of contents 1 s p uu 21 ilo iss EM 1 2 Exterimal component identiTicallOl icc eee e eoeoe tsnsnescn EM EM EEIRIP PER PR E MEER M REDE REP SS essaie en nn 5 Bi e N 5 Mein EA A E A E E E E EA T EA E ARE 8 OPE Sidi 5 255450 nn nn a E r E EE e teste 9 Dome ETE TE AA A E E E A E PAI EE EAA 10 BEIM E E E E E E E E AE 10 LighTS Ae A E EN ES A E E E E ETEA 11 B ttons and speakers 5 eene tete escivee ionesbivsedsuassavssdewScadnsacagecdsnduedelavegiduscedic edtars 12 sh 13 Ipfe EEE RER PE ET RP EN te 14 3 Hlustrated Warts Catalog IE T e P 15 Computer major COMPONENTS 5 5 2 2 eoe ecce so sect cone sace s esee rado aere ad E aerae RO Ra sc a ROOMS en nn NEUE N ennemie nn EUN 15 Display assembly subcomponents non touch models ss 19 Displa
48. dia or if the HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions iy IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning recovery back up any personal data you want to retain Using HP Recovery media you can choose from one of the following recovery options A NOTE Only the options available for your computer display when you start the recovery process e System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory e Minimized Image Recovery select models only Reinstalls the operating system and all hardware related drivers and software but not other software applications e Factory Reset Restores the computer to its original factory state by deleting all information from the hard drive and re creating the partitions Then it reinstalls the operating system and the software that was installed at the factory The HP Recovery partition select models only allows System Recovery and Minimized Image Recovery select models only Using the HP Recovery partition select models only The HP Recovery partitio
49. down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 30 5 Remove the optical drive see Optical drive on page 30 6 Remove the bottom cover see Bottom cover on page 34 To remove the hard drive 1 Disconnect the hard drive cable from the system board 1 2 Liftthehard drive from the computer 2 3 Todisassemble the hard drive pull the brackets away from each side of the hard drive 1 Component replacement procedures 37 4 Disconnect the hard drive connector and cable from the hard drive 2 LM Reverse this procedure to reassemble and install the hard drive WLAN module Description Spare part number Intel Dual Band Wireless AC 3160 802 11ac 1x1 WiFi BT 4 0 Combo Adapter 710662 205 Intel Dual Band Wireless AC 7265 802 11 ac 2x2 WiFi BT 4 0 Combo Adapter non vPRO 784644 005 Realtek RTL8188EE 802 11b g n 1x1 Wi Fi Adapter 792609 005 Realtek RTL8723BE 802 11b g n 1x1 Wi Fi BT4 0 Combo Adapter 792610 005 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you r
50. e flexible cord must be Type HOSVV F 3X0 75 1 00mm conductor size with plug BS 1363 A with BSI or ASTA marks Requirements for specific countries and regions 99 100 Chapter 13 Power cord set requirements 14 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 101 102 Chapter 14 Recycling Index Symbols Numerics 3D camera identifying 5 7 A AC adapter battery light 9 antennas illustrated 20 21 removing 61 62 67 audio product description 2 audio out headphone audio in microphone jack identifying 8 B backups 79 85 base enclosure hinge caps illustrated 18 battery illustrated 18 removing 30 battery cover identifying 13 battery lock identifying 13 battery releaselatch 13 BIOS determining version 71 75 downloading an update 72 75 starting the Setup Utility 71 updating 71 75 Blu ray ROM DVD RW SuperMulti specifications 94 Bluetooth label 14 boot order changing 83 89 bottom 14 bottom cover illustrated 18 removing 34 buttons left TouchPad 10 power 12 right TouchPad 10 C cables service consider
51. e keyboard with numeric keypad Full size standard three coat paint island style backlit keyboard with numeric keypad ClickPad with multi touch gestures 2 finger scrolling and pinch zoom enabled Taps enabled by default Support Win8 Modern Trackpad Gestures Power requirements Security Battery 4 cell 41 Whr 2 8Ah li ion battery AC adapters AC Adapter 65 W Smart nPFC 3 pin RC 4 5mm connector models with discrete graphics only AC Adapter 65 W EM Smart nPFC 3 pin RC 4 5mm connector models with discrete or UMA graphics in India China only AC Adapter 45 W Smart nPFC 3 pin RC 4 5mm connector models with UMA graphics only 1 meter power cord Kensington Security Lock Trusted Platform Module TPM 2 0 Operating system Preinstalled e Windows 8 1 e Windows 8 1 CPPP China only e Windows 7 Professional 32 and 64 bit models with UMA graphics only Serviceability End user replaceable parts e ACadapter Battery e Optical drive 4 Chapter 1 Product description 2 External component identification Display A NOTE Refer to the illustration that most closely matches your computer Component 1 Internal display switch Description Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer 2 WLAN antennas Send and receive wireless signal
52. e problems you can restore the computer to a previous system restore point created at an earlier date and time To restore to a previous system restore point when the computer was running correctly 1 Select Start gt Control Panel gt System and Security gt System 2 In the left pane click System Protection 3 Clickthe System Protection tab 4 Click System Restore and follow the on screen instructions Restoring specific files If files are accidentally deleted from the hard disk and they can no longer be restored from the Recycle Bin or if files become corrupt restoring specific files is useful Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager You can only restore specific files that you have backed up before Restoring specific files using Windows Backup and Restore Windows allows you to restore files that were backed up using Windows Backup and Restore 1 Select Start gt Control Panel gt System and Security gt Backup and Restore 2 Follow the on screen instructions to restore your backup 334 ET NOTE Windows includes the User Account Control feature to improve the security of the computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information Recovering the original system using HP Recovery Manager HP Recovery
53. eplace the module and then receive a warning message remove the module to restore device functionality and then contact support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the optical drive see Optical drive on page 30 6 Remove the bottom cover see Bottom cover on page 34 To remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module A NOTE The 1 WLAN antenna cable is connected to the WLAN module Main terminal The 2 WLAN antenna cable is connected to the WLAN module Aux terminal 2 Remove the Phillips PM2 0x3 0 screw 2 that secures the WLAN module to the system board The WLAN module tilts up 38 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 3 Remove the WLAN module by pulling the module away from the slot at an angle 3 A NOTE Ifthe WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors a
54. ery flash drive This type of recovery can only be used if the hard drive is still working To check for the presence of a recovery partition select Start right click Computer then select Manage Disk Management If the recovery partition is present a Recovery drive is listed in the window A NOTE Recovery discs have been included if your computer did not ship with a recovery partition 1 Access HP Recovery Manager in either of the following ways e Select Start and type recovery in the search field Select Recovery Manager from the list e Turnonorrestart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Then press f11 while the F11 System Recovery message is displayed on the screen 2 Click System Recovery in the HP Recovery Manager window 3 Follow the on screen instructions Recovering using the recovery media 1 If possible back up all personal files 2 Insert the first recovery disc into the optical drive on your computer or an optional external optical drive and then restart the computer Insert the recovery flash drive into a USB port on your computer and then restart the computer A NOTE Ifthe computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 89 3 Press f9 at system bootup 4 Select the optical drive or the flash drive 5 Follow
55. et microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this document in Windows 8 1 A Fromthe Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar To access this document from Windows 7 select Start HP Support Assistant Next My computer User Guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Besure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 4 USB 3 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 5 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed High Definition Multimedia Interface HDMI device 6 Vent Chapter 2 External component identification Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan
56. gh the operating system n Disconnect all external devices connected to the computer d Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery see Battery on page 30 5 Remove the optical drive see Optical drive on page 30 6 Remove the bottom cover see Bottom cover on page 34 To remove a memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memory module tilts up M Remove the memory module 2 by pulling it away from the slot at an angle Fo o ub C Reverse this procedure to install a memory module Component replacement procedures 41 Fan Description Spare part number Fan 806747 001 A NOTE To properly ventilate the computer allow at least 7 6 cm 3 0 in of clearance on the left side of the computer The computer uses an electric fan for ventilation The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist These conditions are affected by high external temperatures system power consumption power management battery conservation configurations battery fast charging and software requirements Exhaust air is displaced through the ventilation grill located on the left side of the computer Before removing the
57. hub Left side 9 Component Description 7 Optical drive eject button Releases the disc tray 8 Optical drive Depending on your computer model reads an optical disc or reads and writes to an optical disc NOTE For disc compatibility information go to the Help and Support web page Follow the web page instructions to select your computer model Select Drivers amp Downloads and then follow the on screen instructions Top TouchPad Oo Component Description 1 TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 10 Chapter 2 External component identification DECO BERBER eee CO LEE TE I ALAN LI 1 f Component Description 1 i Power light e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light White Caps lock is on which switches the keys to all capital letters 3 i Mute light e Amber Computer sound is off e Off Computer sound is on Top 11 Buttons and speakers im L1
58. ic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V 26 Chapter 4 Removal and replacement procedures preliminary requirements Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS from plastic tube 2 000 V 700 V 400V Removing DIPS from vinyl tray 11 500V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500 V 5 000 V 3 500 V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000V 5 000 V Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or non conductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used f
59. ith wireless local area networks WLANs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this document from Windows 8 1 From the Start screen type support and then select the HP Support Assistant app or From the Windows desktop click the question mark icon in the notification area at the far right of the taskbar To access this document from Windows 7 select Start HP Support Assistant Next My computer User Guides Display 7 8 Right side 08090 Component Description 1 Power light O 2 Drive light ut e On Thecomputer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power e Blinking white The hard drive or optical drive is being accessed e Amber HP 3D DriveGuard has temporarily parked the hard drive jack 3 Q Audio out headphone Audio in microphone Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional heads
60. k icon in the notification area at the far right of the taskbar To access this document from Windows 7 select Start gt HP Support Assistant gt Next gt My computer gt User Guides Component Description 1 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible from the outside of the computer 2 Internal microphones 2 Record sound 3 Webcam light On The webcam is in use 4 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video _or To use the webcam or 3D camera in Windows 8 1 Chapter 2 External component identification Component Description 3D camera select models only A Fromthe Start screen type camera and then select Camera from the list of applications To use the webcam in Windows 7 A Select Start gt All Programs gt Communication and Chat gt CyberLink YouCam NOTE In Windows 8 1 a 3D camera captures 3D images and displays them on the computer screen It includes additional hardware a 3D camera sensor and a 3D laser projector plus special software To learn more about using a 3D camera open the Intel RealSense app Welcome to Intel RealSense To access the 3D camera apps go to the Intel RealSense Technology app 5 WLAN antennas Send and receive wireless signals to communicate w
61. lay hinges 3 Display hinges are available using spare part number 809030 001 To remove the wireless antenna cables and transceivers release the wireless antenna cables from the clips 1 built into the display enclosure peel the transceivers from the enclosure and then remove the antenna cables and transceivers 2 Antennas for non touch models are available using spare part number 809008 001 A NOTE Number of antennas and transceivers may vary Component replacement procedures 61 6 Toremove the display webcam cable remove the cable from the clips built into the display enclosure 1 and then remove the cable from the display enclosure 2 The display cable is available using spare part number 809028 001 for non touch models and 809342 001 for TOP Touch On Panel displays 7 If replacing the display enclosure be sure that the subcomponents including the webcam microphone module the antenna receivers and all associated cables and hardware are transferred to the new enclosure The display enclosure is available using the following spare part numbers 809009 001 809010 001 809011 001 809012 001 809013 001 809014 001 809343 001 817835 001 817836 001 818653 001 818654 001 818655 001 818656 001 818657 001 Silver models non touch White models non touch Red models non touch Blue models non touch Pink models non touch Purple models non touch Black models non touch Silver mo
62. n Panel displays and 811222 001 for touch displays 8 If replacing the display enclosure be sure that the subcomponents including the webcam microphone module the antenna receivers and all associated cables and hardware are transferred to the new enclosure Reverse this procedure to reassemble and install the display assembly Component replacement procedures 67 68 Chapter6 Removal and replacement procedures for Authorized Service Provider parts 7 Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Start Setup Utility A Turnonorrestart the computer quickly press esc 2 Press or tap f2 The BIOS searches 3 places for the diagnostic tools in the following order a Connected USB drive 4 Ef NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 69 b Hard drive c BIOS 3 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions
63. n allows you to perform a system recovery or minimized image recovery select models only without the need for recovery discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition 1 From the Start screen type recovery select Recovery Manager and then select HP Recovery Environment Or Press f11 while the computer boots or press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the HP Recovery media and then restart the computer EA NOTE Ifthe computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 83 3 Follow the on screen instructions Chapter 10 Backing up restoring and recovering in Windows 8 1 Changing the computer boot order If your computer does not restart in HP Recovery Manager you can change the computer boot order which is the order of devices listed in BIOS where the computer looks for startup information You can
64. nect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer To remove the battery 1 Position the computer upside down on a flat surface 2 Slide the battery lock latch 1 and then slide the battery release latch 2 to release the battery 3 Rotate the battery upward 3 and then remove the battery from the computer 4 Optical drive Description Spare part number DVD RW Double Layer SuperMulti Drive For use in silver models 809328 001 For use in white models 809329 001 For use in red models 809330 001 For use in blue models 809331 001 For use in pink models 809332 001 For use in purple models 809333 001 For use in black models 812889 001 Blu ray Disc R RW with SuperMulti Drive For use in silver models 809334 001 30 Chapter5 Removaland replacement procedures for Customer Self Repair parts Before removing the optical drive follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Removethe battery
65. no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for all countries 97 Requirements for specific countries and regions Country region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People s Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1 The flexible cord must be Type HO5VV F 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible fo
66. onents touch models on page 21 2 Top cover keyboard includes touchpad Models without a backlight e For use in Belgium 809031 A41 Forusein Brazil 809031 201 For use in Bulgaria 809031 261 e Foruseinthe Czech Republic and Slovakia 809031 FL1 e For use in Denmark Finland and Norway 809031 DH1 e For use in French Canada 809031 DB1 e For usein France 809031 051 e Forusein Germany 809031 041 e Forusein Greece 809031 151 e For use in Hungary 809031 211 e Foruseinlsrael 809031 BB1 e For use in Italy 809031 061 e For use in Japan 809031 291 e ForuseinLatin America 809031 161 e Foruseinthe Netherlands 809031 B31 e For usein Portugal 809031 131 e Forusein Romania 809031 271 e ForuseinRussia 809031 251 e Forusein Saudi Arabia 809031 171 e ForuseinSpain 809031 071 e Forusein Slovenia 809031 BA1 e Forusein South Korea 809031 AD1 e For use in Switzerland 809031 BG1 e Forusein Taiwan 809031 AB1 e Forusein Thailand 809031 281 e For use in Turkey 809031 141 e Foruseinthe United Kingdom 809031 031 16 Chapter 3 Illustrated parts catalog Item Component Spare part number e Foruseinthe United States 809031 001 Models with a backlight e ForuseinFrench Canada 809032 DB1 e Forusein Saudi Arabia 809032 171 e Forusein Turkey 809032 141 e Foruseinthe United States 809032 001 3 O
67. operating system 2 Disconnect all external devices connected to the computer Component replacement procedures 57 4 5 6 7 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 30 Remove the optical drive see Optical drive on page 30 Remove the bottom cover see Bottom cover on page 34 Remove the system board see System board on page 49 To remove the display assembly 1 2 3 4 Position the computer on its side partially open Remove the two Phillips PM2 5x5 0 screws 1 that secure the display assembly to the computer Open the display to rotate the hinges upward to an angle 2 Separate the display assembly from the computer 3 If it is necessary to replace any of the display assembly subcomponents 1 To remove the display bezel a Remove the two screw covers 1 and the two Phillips PM2 0x3 0 screws 2 that secure the display assembly to the computer b Flex the inside of the top edge 3 the left and right edges 4 and the bottom edge 5 of the display bezel until the bezel disengages from the display enclosure c Disengage the double sided tape located in the middle bottom of the bezel under the logo 6 58 Chapter6 Removal and replacement procedures for Authorized Service Provider parts d Remove the display bezel 7 The dis
68. or moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screwdrivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Grounding guidelines 27 e A Avoid contact with pins leads or circuitry e Turn off power and input signals before inserting or removing connectors or test equipment Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation e When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clip
69. ostics UEFI to a USB device on page 69 b Hard drive c BIOS When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions Chapter 9 Using Setup Utility BIOS in Windows 7 Ef NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device A NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Download the latest UEFI version 1 Goto http hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Inthe HP PC Hardware Diagnostics section click the Download link and then select Run Download any version of UEFI for a specific product 1 Goto hitp www hp com support and then select your country The HP Support page is displayed 2 Click Drivers amp Downloads 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section follow the on screen instructions to select and download the UEFI version you want Using HP PC Hardware Diagnostics UEFI 77 78 Chapter9 Using Setup Utility BIOS in Windows 7 10 Backing up restoring and recovering in
70. overy discs for your computer from the HP website If you use an external optical drive it must be connected directly to a USB port on the computer not to a USB port on an external device such as a USB hub Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take up to an hour or more Do not interrupt the creation process Store the recovery media in a safe location separate from the computer If necessary you can exit the program before you have finished creating the recovery media The next time you open HP Recovery Manager you will be prompted to continue the process Creating backups 85 Creating the recovery media 1 Select Start and type recovery inthe search field Select Recovery Manager from the list Allow the action to continue if prompted 2 Click Recovery Media Creation 3 Follow the on screen instructions to continue To recover see Recovering the original system using HP Recovery Manager on page 88 Creating system restore points A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time A restore point contains information such as registry settings that Windows uses Restoring to a previous restore point allows you to reverse changes that have been made to the system since the restore point was created Restoring to an earlier system restore point does not affect data files saved
71. phone with appropriate software beam forming echo cancellation noise suppression Dual speakers Enable HP Noise Cancellation HD audio B amp O Play Sensors Accelerometer Ethernet Integrated 10 100 network interface card NIC Wireless Intel WiDi support Compatible with Miracast certified devices Integrated Wireless options with single antenna M 2 PCle e Broadcom BCM43142 802 11 b g n 1x1 Wi Fi BT4 0 M 2 Combo Adapter e Realtek RTL8723BE 802 11b g n 1x1 Wi Fi BT4 0 Combo Adapter e Realtek RTL8188EE 802 11b g n 1x1 Wi Fi Adapter e Realtek RTL8723BE 802 11b g n 1x1 Wi Fi BT4 0 Combo Adapter Integrated Wireless options with dual antenna M 2 PCle e Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi BT 4 0 Combo Adapter Internal card One M22 slot for WLAN expansion 2 Chapter 1 Product description Category External media card Description HP Multi Format Digital Media Card Reader Support SD SDHC SDXC Push Push Insertion Removal SIM slot populated with WWAN tool less user accessible Ports HDMI version 1 4 supporting 1920 x1200 9 60Hz Hot Plug unplug and auto detect for correct output to wide aspect vs standard aspect video RJ 45 Ethernet includes link and activity lights USB 3 0 1 on left side one on right side USB 2 0 1 on left side AC Smart Pin adapter plug Headphone jack Microphone jack Keyboard pointing devices Full size standard textured island styl
72. play bezel is available using spare part number 809027 001 oe i 2 Toremove the webcam microphone module a Position the display assembly with the top edge toward you b Use a tool to pry the webcam and disengage the adhesive that secures it to the display 1 c Disconnect the cable 2 from the module d Remove the webcam microphone module from the display 3 The webcam for non touch models is available using spare part number 806758 001 3 Toremove the display panel a Remove the four Phillips PM2 0x3 0 screws that secure the display panel to the enclosure 1 Component replacement procedures 59 b Lift the top of the panel 2 Raw display panels are available using spare part number 809371 001 for BrightView HD panels and 809372 01 for AntiGlare FHD panels I I Rotate the display panel until it is upside down next to the display enclosure 1 On the back of the display panel release the adhesive strip 2 that secures the display panel cable to the display panel and then disconnect the cable 3 Remove the display panel from the enclosure 4 4 Toremove the display hinges Remove the four Phillips PM2 0x3 0 screws 1 from the bottom of the hinges and the two Phillips PM2 0x3 0 screws 2 from the top of the hinges that secure the display hinges to the display enclosure 60 Chapter6 Removal and replacement procedures for Authorized Service Provider parts b Remove the disp
73. pp or From the Windows desktop click the question mark icon in the taskbar area of the Windows desktop 2 ClickUpdates and tune ups and then click Check for HP updates now 3 Follow the on screen instructions 4 Atthe download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update BIOS installation procedures vary Follow any instructions that appear on the screen after the download is complete If no instructions appear follow these steps 1 From the Start screen type file and then select File Explorer or From the Windows desktop right click the Start button and then select File Explorer 2 Click your hard drive designation The hard drive designation is typically Local Disk C 3 Usingthe hard drive path you recorded earlier open the folder on your hard drive that contains the update Chapter 8 Using Setup Utility BIOS in Windows
74. ptical Drive Cable Kit 811199 001 4 Touchpad 813987 001 5 Power button board includes cable 809033 001 6 Hard drive does not include bracket NOTE The hard drive bracket and connector are available using spare part number 809296 001 2 TB 5400 rpm 2 5 inch 801808 005 1 TB 5400 rpm 2 5 inch hybrid 8 GB SSD 731999 005 1 TB 5400 rpm 2 5 inch 778192 005 750 GB 5400 rpm hard drive 2 5 inch 778190 005 500 GB 5400 rpm 7 mm hybrid 8 GB SSD 732000 005 500 GB 5400 rpm 2 5 inch 778188 005 7 USB board includes cable For use in models with Intel Core processors 809038 001 For use in models with Intel Pentium processors 820000 001 8 System board includes replacement thermal materials All system boards use the following part numbers xxxxxx 001 Without the Windows operating system xxxxxx 501 Windows 8 1 Standard xxxxxx 601 Windows 8 1 Professional For use in models with discrete graphics NVIDIA N16S GT GeForce 940M e Intel Corei7 5500U processor and 2 GB of dedicated video memory 809045 xxx e Intel Core i7 5200U processor and 4 GB of dedicated video memory 809046 xxx e Intel Corei7 5200U processor and 2 GB of dedicated video memory 809044 xxx For use in models with discrete graphics AMD R7 M360 Meso XT e Intel Corei5 5200U processor and 2 GB of dedicated video memory 809043 xxx e Intel Corei3 5010U processor and 2 GB of dedicated video memory 809042 xxx For use in models with UMA graphics e Intel
75. r and cable 4 from the computer Reverse this procedure to install the power connector cable 54 Chapter6 Removaland replacement procedures for Authorized Service Provider parts TouchPad Description Spare part number TouchPad 813987 001 Before removing the TouchPad follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system m Disconnect all external devices connected to the computer w Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 30 Remove the optical drive see Optical drive on page 30 Remove the bottom cover see Bottom cover on page 34 ow p Remove the system board see System board on page 49 To remove the TouchPad 1 Remove the three Phillips PM2 5x3 0 screws 1 that secure the TouchPad bracket to the computer 2 Remove the bracket 2 3 Liftthe keyboard cable 1 to gain access to the TouchPad screws 4 Removethe three broadhead Phillips PM2 0x2 0 screws 2 that secure the TouchPad to the computer Component replacement procedures 55 5 Liftthe bottom of touchpad up and then pull it away from computer 3 A NOTE When installing the TouchPad note that the metal protrusion that extents f
76. r evaluation in the country or region where it will be used 98 Chapter 13 Power cord set requirements Country region Accredited agency Applicable note number 2 The flexible cord must be Type SVT SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V ac or NEMA 6 15P 15 A 250 V ac configuration CSA or C UL mark UL file number must be on each element The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF 3 conductor 0 75mm or 1 25mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration The flexible cord must be Type RVV 3 conductor 0 75mm conductor size Power cord set fittings appliance coupler and wall plug must bear the CCC certification mark The flexible cord must be Type HOSVV F 3X0 75mm conductor size KTL logo and individual approval number must be on each element Corset approval number and logo must be printed on a flag label The flexible cord must be Type HVCTF 3X1 25mm conductor size Power cord set fittings appliance coupler cable and wall plug must bear the BSMI certification mark For 127 V ac the flexible cord must be Type SVT or SJT 3 x 18 AWG with plug NEMA 5 15P 15 A 125 V ac with UL and CSA or C UL marks For 240 V ac th
77. red models 809330 001 For use in blue models 809331 001 For use in pink models 809332 001 For use in purple models 809333 001 For use in black models 812889 001 Blu ray Disc R RW with SuperMulti Drive For use in silver models 809334 001 Mass storage devices 23 24 Chapter3 Illustrated parts catalog 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screwdriver e X Magnetic screwdriver e Phillips PO and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures EA NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal an
78. rom the touchpad is installed UNDER the keyboard shield 4 Reverse this procedure to install the touchpad 56 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Display assembly non touch Description Spare part number Raw display panel 39 6 cm 15 6 in includes Mylar screw covers BrightView HD flat 809371 001 AntiGlare FHD slim 809372 001 Antennas include Mylar screw covers 809008 001 Display bezel 809027 001 Display cable includes Mylar screw covers For use in non touch displays 809028 001 For use in TOP Touch On Panel displays 809342 001 Display enclosure includes Mylar screw covers For use in non touch models e Black models 809343 001 e Red models 809011 001 e White models 809010 001 e Silver models 809009 001 e Blue models 809012 001 e Purple models 809014 001 e Pink models 809013 001 For use in TOP touch on panel models e Black models 818657 001 e Red models 818653 001 e White models 817836 001 Silver models 817835 001 e Blue models 818654 001 e Purple models 818656 001 e Pink models 818655 001 Hinges left and right include Mylar screw covers 809030 001 Webcam microphone module 806758 001 Before removing the display assembly follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the
79. rsion si nnne nnns nn nnns nns tens nn siens tn stris inni 71 Downloading a BIOS update siennes 72 Synchronizing a tablet and keyboard select models only 73 9 Using Setup Utility BIOS in Windows 7 1 2 rk EEEEREEREREREREMEPEEHEEEEEEEEEEEE REEREEER EX EEE UE MERE EEEEEEE ELE EE EE EE EX ERER 75 Starting Setup Utility BIOS sise 75 Updating th BIOS 75 Determining the BIOS version ccsccsscsscssscssessseesscssesssesseessecsesseesssesseessesseeseestesseeseessneseeesseeaees 75 Downloading a BIOS update siennes 75 Using HP PC Hardware Diagnostics UEFI iii 76 Downloading HP PC Hardware Diagnostics UEFI to a USB device eese 77 10 Backing up restoring and recovering in Windows 8 1 cccccsssscccccsssseccccssseseccccecsececceessecccnssecccescceeoes 79 Creating recovery media and backups iii 79 Creating HP Recovery media select models only tnnntnns 79 vi Using WindoWS oT EE REEL ES 80 Restore and Bru BER 80 Recovering using HP Recovery Manager cssccsscccsstcessccssccessecesseeesstecssceesatecseeseseeeeseeeeseeesaeeess 81 What you need to know before you get started eese 81 Using the HP Recovery partition select models only sse 82 Using HP Recovery media to recover seen
80. rst unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 30 5 Remove the optical drive see Optical drive on page 30 6 Remove the bottom cover see Bottom cover on page 34 7 Removethe system board see System board on page 49 To remove the speakers 1 Remove the speaker wire from the clips between the speakers 1 2 Remove the display cable from the channel at the top of the left speaker 2 3 Remove the speakers from the computer 3 Reverse this procedure to install the speakers 52 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Power button board Description Spare part number Power button board includes cable 809033 001 Before removing the power button board follow these steps 1 M m No un p Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 30 Remove the optical drive see Optical drive on page 30 Remove the bottom cover see Bottom cover on page 34 Remove the system board see System bo
81. s Computer specifications 91 39 6 cm 15 6 in display specifications Metric U S Active diagonal size 39 6 cm 15 6 in Thickness 3 8 mm or 3 2 mm 0 150 inch or 0 126 inch Resolution 1920x1080 FHD 1366x768 HD Surface treatment AntiGlare or BrightView Contrast ratio 300 1 typical Brightness 220 nits typical Viewing angle SVA Backlight WLED Companion standard eDP 92 Chapter 12 Specifications Hard drive specifications 2 TB 1 TB 750 GB 500 GB Dimensions Height 9 5 mm 9 5 mm 9 5 mm 7 0 mm or 9 5 mm Length 100 4 mm 100 4 mm 100 4 mm 100 6 mm Width 69 9 mm 69 9 mm 69 9 mm 70 1 mm Weight 115 0g 115 0 g 115 0g 92 0g Interface type SATA SATA SATA SATA Transfer rate Synchronous maximum 300 MB sec 300 MB sec 300 MB sec 300 MB sec Security ATA security ATA security ATA security ATA security Seek times typical read including setting Single track 1 4 ms 1 4 ms 1 5 ms 3ms Average read write 10 ms 10 ms 11ms 13ms Maximum 12 ms 12ms 14 ms 24 ms Logical blocks 3 877 842 922 1 938 921 461 1 465 149 168 1 048 576 000 Disk rotational speed 5400 rpm 5400 rpm 5400 rpm 5400 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Hard drive specifications 9
82. s to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage e Antistatic tape e Antistatic smocks aprons and sleeve protectors e Conductive bins and other assembly or soldering aids e Nonconductive foam e Conductive tabletop workstations with ground cords of one megohm resistance e Static dissipative tables or floor mats with hard ties to the ground e Field service kits e Static awareness labels e Material handling packages e Nonconductive plastic bags tubes or boxes e Metal tote boxes e Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V 28 Chapter 4 Removaland replacement procedures preliminary requirements 5 Removal and replacement procedures for Customer Self Repair parts A CAUTION The Customer Self
83. s shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 39 RTCbattery Description Spare part number RTC battery 811080 001 Before removing the RTC battery follow these steps ok w 4 5 6 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 30 Remove the optical drive see Optical drive on page 30 Remove the bottom cover see Bottom cover on page 34 To remove the RTC battery A Usingathin tool or screwdriver disengage the battery from the socket 1 and then remove the battery 2 Reverse this procedure to install the RTC battery 40 Chapter6 Removalandreplacement procedures for Authorized Service Provider parts Memory module Description Spare part number 8 GB DDR3L 1600 693374 005 4 GB DDR3L 1600 691740 005 2 GB DDR3L 1600 691739 005 Before removing a memory module follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down throu
84. s to communicate with wireless local area networks WLANs 3 Internal microphones 2 Record sound 4 Webcam light On The webcam is in use 5 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video or 3D camera select models only To use the webcam or 3D camera in Windows 8 1 A FromtheStart screen type camera and then select Camera from the list of applications To use the webcam in Windows 7 A Select Start All Programs Communication and Chat CyberLink YouCam Display 5 Component Description NOTE In Windows 8 1 a 3D camera captures 3D images and displays them on the computer screen It includes additional hardware a 3D camera sensor and a 3D laser projector plus special software To learn more about using a 3D camera open the Intel RealSense app Welcome to Intel RealSense To access the 3D camera apps go to the Intel RealSense Technology app The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this document from Windows 8 1 From the Start screen type support and then select the HP Support Assistant app _or From the Windows desktop click the question mar
85. see Battery on page 30 To remove the optical drive 1 Remove the Phillips PM2 5x7 0 screw 1 that secures the optical drive to the computer 2 Remove the optical drive 2 by sliding it out of the optical drive bay Reverse this procedure to reassemble and install the optical drive Component replacement procedures 31 32 Chapter 5 Removal and replacement procedures for Customer Self Repair parts 6 Removal and replacement procedures for Authorized Service Provider parts A CAUTION Components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the computer or void the warranty ET NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures d NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 58 screws that must be removed replaced or loosened when servicing Authorized Service Provider only parts Make special note of each screw size and location during removal and replacement Component replacement proced
86. side down A CAUTION To avoid the hard drive falling out of the computer and getting damaged be sure the computer is upside down when removing the bottom cover 6 Remove the two screw covers 1 and nine Phillips PM2 5x6 5 screws 2 that secure the top cover to the computer 7 Use a non marking tool 3 to disengage the bottom cover from the computer You will have work around the seams on all sides of the computer A CAUTION To avoid damaging the cover do not pry the cover near the optical drive bay 8 Remove the bottom cover 4 Mii sr i 7 11 i I Le j qu oe j j j j Qu a ee en j j j j Reverse this procedure to install the bottom cover 36 Chapter6 Removal and replacement procedures for Authorized Service Provider parts Hard drive ET NOTE The hard drive spare part kit does not include the hard drive bracket Description Spare part number 2 TB 5400 rpm 2 5 inch 801808 005 1 TB 5400 rpm 2 5 inch hybrid 8 GB SSD 731999 005 1 TB 5400 rpm 2 5 in 778192 005 750 GB 5400 rpm 2 5 in 778190 005 500 GB 5400 rpm 7 mm hybrid 8 GB SSD 732000 005 500 GB 5400 rpm 2 5 inch 778188 005 Hard Drive Hardware Kit brackets and connector 809296 001 Before removing the hard drive follow these steps 1 Shutdown the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it
87. stall the individual application or driver A From the Start screen type recovery select HP Recovery Manager select Drivers and Applications Reinstall and then follow the on screen instructions e Onselect models if you want to reset your computer using a minimized image you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media Minimized Image Recovery installs only drivers and hardware enabling applications Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager For more information see Recovering using HP Recovery Manager on page 81 e Ifyou want to recover the Windows partition to original factory content you can choose the System Recovery option from the HP Recovery partition select models only or use the HP Recovery media For more information see Recovering using HP Recovery Manager on page 81 If you have not already created recovery media see Creating HP Recovery media select models only on page 79 e Onselect models if you want to recover the computer s original factory partition and content or if you have replaced the hard drive you can use the Factory Reset option of HP Recovery media For more information see Recovering using HP Recovery Manager on page 81 e Onselect models if you want to remove the recovery partition to reclaim hard drive space HP
88. stalled the startup sequence of the computer and the amount of system and extended memory A NOTE To start the Setup utility your computer must be in notebook mode and you must use the keyboard attached to your notebook The on screen keyboard which displays in tablet mode cannot access the Setup Utility Starting Setup Utility BIOS A CAUTION Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly ET NOTE f your tablet has a keyboard base connect the tablet to the keyboard base before beginning the steps in this chapter e Computers or tablets with keyboards A Turnonorrestart the computer quickly press esc and then press f10 e Tablets without keyboards 1 Turn on or restart the tablet and then quickly hold down the volume down button or Turn on or restart the tablet and then quickly hold down the Windows button 2 Tapf10 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPags Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than the one currently installed on the computer you need to know the version of the system BIOS that is installed
89. stem restore point 79 80 Windows Backup and Restore restoring files 88 Windows tools using 80 wireless antennas illustrated 20 21 removing 61 62 67 wireless certification label 14 wireless product description 2 WLAN antennas identifying 5 7 WLANdevice 14 WLAN label 14 WLAN module illustrated 18 removing 38 workstation guidelines 27 Index 105 106 Index
90. stem stops working properly How completely you are able to recover your files depends on how recent your backup is As you add new software and data files you should create backups on a regular basis Chapter 11 Backing up restoring and recovering in Windows 7 Tips for a successful backup Number backup discs before inserting them into the optical drive Store personal files in the Documents Music Pictures and Videos libraries and back up these folders periodically Save customized settings in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to re enter your preferences To create a screen shot 1 Display the screen you want to save 2 Copythe screen image To copy only the active window press alt prt sc To copy the entire screen press prt sc 3 Open a word processing document or graphics editing program and then select Edit gt Paste The screen image is added to the document 4 Save and print the document What you need to know e You can back up your information to an optional external hard drive a flash drive a network drive or discs e Connect the computer to AC power during backups e Allow enough time for the backup Depending on files sizes it may take more than an hour e Verify the amount of free space on your backup storage device before you back up e You should back up o Before adding or changing software or hardware
91. to cycle on and off during routine operation 7 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Left side Un T Some 00 ovo o AOOGY Component Description Power connector Connects an AC adapter 1 2 AC adapter battery light e White The AC adapter is connected and the battery is fully charged e Blinking white The AC adapter is disconnected and the battery has reached a low battery level e Amber The AC adapter is connected and the battery is charging e Off The battery is not charging 3 RJ 45 network jack status lights Connects a network cable e White The network is connected e Amber Activity is occurring on the network 4 USB 2 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 5 Memory card reader Reads optional memory cards that enable you to store manage share or access information To insert a card A Holdthe card label side up with connectors facing the slot insert the card into the slot and then push in on the card until it is firmly seated To remove a card Pressin onthe card it until it pops out 6 USB 3 0 port Connects an optional USB device such as a keyboard mouse ER external drive printer scanner or USB
92. tries and regions except for the 741727 001 People s Republic of China and India Power cord 3 pin black 1 0 m For use in Australia 755530 011 For use in Brazil 755530 202 For use in Denmark 755530 081 For use in Europe the Middle East and Africa 755530 021 For use in India 755530 D61 For use in Israel 755530 BB1 For use in Japan 755530 291 For use in North America 755530 001 For use in the People s Republic of China 755530 AA1 For use in South Africa 755530 AR1 For use in South Korea 755530 AD1 For use in Switzerland 755530 111 For use in Taiwan 755530 AB1 For use in Thailand 755530 201 For use in the United Kingdom and Singapore 755530 031 Rubber Kit includes front and rear feet 809035 001 Screw Kit 809036 001 HDMI to VGA adapter 701943 001 22 Chapter3 Illustrated parts catalog Mass storage devices Item Component Spare part number 1 Hard drive does not include bracket 2 TB 5400 rpm 2 5 inch 801808 005 1 TB 5400 rpm 2 5 inch hybrid 8 GB SSD 731999 005 1 TB 5400 rpm 2 5 in 778192 005 750 GB 5400 rpm 2 5 in 778190 005 500 GB 5400 rpm 7 mm hybrid 8 GB SSD 732000 005 500 GB 5400 rpm 2 5 inch 778188 005 Hard drive hardware kit 809296 001 2a Side brackets Left and right 2b Connector 3 DVD RW Double Layer SuperMulti Drive For use in silver models 809328 001 For use in white models 809329 001 For use in
93. ures 33 Bottom cover 34 Description Spare part number Bottom cover hinge caps 809034 001 Rubber screw covers 809035 001 Bottom cover For use in purple models 809026 001 For use in sparkling black models 809345 001 For use in red models 809023 001 For use in white models 809022 001 For use in blue models 809024 001 For use in silver models 809021 001 For use in pink models 809025 001 Top cover keyboard without backlight includes touchpad For use in Belgium 809031 A41 For use in Brazil 809031 201 For use in Bulgaria 809031 261 For use in the Czech Republic and Slovakia 809031 FL1 For use in Denmark Finland and Norway 809031 DH1 For use in French Canada 809031 DB1 For use in France 809031 051 For use in Germany 809031 041 For use in Greece 809031 151 For use in Hungary 809031 211 For use in Israel 809031 BB1 For use in Italy 809031 061 For use in Japan 809031 291 For use in Latin America 809031 161 For use in the Netherlands 809031 B31 For use in Portugal 809031 131 For use in Romania 809031 271 For use in Russia 809031 251 For use in Saudi Arabia 809031 171 For use in Spain 809031 071 For use in Slovenia 809031 BA1 For use in South Korea 809031 AD1 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Description Spare part number For use in Switzerland 809031 BG1 For use in Taiwan 809031 AB1 For use in
94. urn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer Remove the battery see Battery on page 30 Remove the optical drive see Optical drive on page 30 Remove the bottom cover see Bottom cover on page 34 To remove the optical drive connector 1 m Position the computer upright Disconnect the optical drive connector cable from the system board 1 Remove the two Phillips PM2 5x3 0 screws 2 that secure the optical drive connector to the computer Remove the optical drive connector and cable 3 V 0 Reverse this procedure to install the optical drive connector 48 Chapter6 Removal and replacement procedures for Authorized Service Provider parts System board ET NOTE The system board spare part kit includes replacement thermal materials Description Spare part number System board includes replacement thermal materials All system boards use the following part numbers Xxxxxx 001 Without the Windows operating system XXXXXx 501 Windows 8 1 Standard xxxxxx 601 Windows 8 1 Professional For use in models with discrete graphics NVIDIA N16S GT GeForce 940M e Intel Core i7 5500U processor and 2 GB of dedicated video memory 809045 xxx e Intel
95. ver a Pry up on each side of the display to disengage the cover 1 Component replacement procedures 63 b Remove the display cover 2 The display enclosure is available using the following spare part numbers 809015 001 Silver models 809016 001 White models 809017 001 Red models 809018 001 Blue models 809019 001 Pink models 809020 001 Purple models 809344 001 Black models 2 Toremove the webcam microphone module a Position the display assembly with the top edge toward you b Use a tool to pry the webcam and disengage the adhesive that secures it to the display 1 c Disconnect the cable 2 from the module 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts d Remove the webcam microphone module from the display 3 The webcam for touch displays is available using spare part number 810961 001 3 Toremove the display panel a Liftthetape that secures the display cable to the connector on the back of the panel 1 and then disconnect the display cable 2 b Remove the two Phillips PM2 0x1 5 screws 3 that secure the display panel to the bottom of the enclosure c Remove the two Phillips PM2 0x2 0 screws 4 that secure the display panel to the top of the enclosure d Lift the top of the panel 5 The display panel is available using spare part number 813109 001 e Rotate the display panel until it is upside down next to the display enclosure 1
96. y assembly subcomponents touch models ss 21 Miscellaneous pats ort E Pe Eun eese RENE ERE aee Leser een Eun eue sace be p Eee aere ater ap ne 22 Mass storage devitES iirinn RR 23 4 Removal and replacement procedures preliminary requirements cscccsssccssssccccssccccsccccssscccsssccccesccscnccees 25 IIT EE E E E E E E EEEE 25 Servic consid rations ee 25 Plastic LIC 25 Cables and connectors d t terere ei ende EN aea Era ari aeaa aE re eee ye ese UE SENT ones 25 Drive handling e 26 Grounding guidelilYes 5 5 eroe ea eera Eee e eR EXE NE EVER ie tap Ree EUIS Te Ere REN eee v eaa sae anio SS EEE NEEE E 26 Electrostatic discharge damage ss 26 Packaging and transporting guidelines rennes 27 Workstation guidelines eecescesesesesseesee eese ee ener enne 27 5 Removal and replacement procedures for Customer Self Repair parts ccce eee e ccce cese eene 29 Component replacement procedures sise 29 cru M teen 30 erbe M 30 6 Removal and replacement procedures for Authorized Service Provider parts eee 33 Component repl
97. y to update or troubleshoot the operating system HP platforms with Windows 8 or Windows 8 x preinstalled do not have the physical label Instead a Digital Product Key is electronically installed A NOTE The Digital Product Key is automatically recognized and activated by Microsoft operating systems when a Windows 8 or Windows 8 x operating system is reinstalled using HP approved recovery methods e Regulatory label s Provide s regulatory information about the computer e Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 14 Chapter2 External component identification 3 Illustrated parts catalog Computer major components A NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components 15 Item Component Spare part number 1 Display assembly 39 6 cm 15 6 in HD touch screen not spared NOTE Touch displays are spared both as entire hinge ups and at the subcomponent level Non touch displays are only spared at the subcomponent level NOTE For display assembly spare part information see Display assembly subcomponents non touch models on page 19 and Display assembly subcomp
98. ystem Restore is disabled by default Creating HP Recovery media select models only iy IMPORTANT If your computer does not list a Recovery Media Creation option you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions HP Recovery Manager is a software program that allows you to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive Creating recovery media and backups 79 e Only one set of recovery media can be created Handle these recovery tools carefully and keep them in a safe place e HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required e Tocreaterecovery discs your computer must have an optical drive with DVD writer capability and you must use only high quality blank DVD R DVD R DVD R DL or DVD R DL discs Do not use rewritable discs such as CD R

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