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bizhub C352 - ALL ACTIVE SOLUTIONS November 2009

1. Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 231
2. 1 The device first must be connected to and current information retrieved 2 From the left hand side select the Device Icon 3 From the top menu select Import amp gt Import all data from the file in order to import a Data Administrator bin file from a device in the same family which will contain all settings Note Data Administrator bin files can also be imported when any of following icons in the left side pane amp gt Account Track Settings User Authentication Settings or Address settings is selected and File amp gt Import amp gt Import each data from the file is selected from the Top menu Additionally when selecting any of these icons and selecting to Import from a file a txt or CSV file can be imported which will then launch an Import Wizard In the Import Wizard a delimiter must be specified and the fields being used for the data must be mapped The Tab text files which were saved from devices or any existing CSV or txt file with the necessary information could be used If a Tab text file from a device does not contain necessary information such as password information that txt file should be edited before being imported through Data Administrator Authentication and Address data can be imported from LDAP 1 Select one the following icons from the left pane Account Track Settings User Authentication Settings or Address settings 2 From the top menu select File Import amp gt Import LDAP
3. 6 Power OFF ONthe MFP CAUTION When firstpowering ONthe MFP after having done NVRAM initialize the MFP panel maybecome dark for about 30 seconds after the hourglass screen Do not power OFF the MFP until operation screen appears lf having done the NVRAM initialize be sure to make the following settingin the Service mode System1 amp gt Marketing Area Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 131 bizhub C352 Warm up wrong display incorrect operation lock up System2 amp gt HDD System2 amp gt Option Board Status System2 amp gt Image Controller Setting System2 amp gt Software Switch Setting Switch No 10 Hex Assignment 00 be sure to press 0 0 7 Power OFF ONthe MFP again 8 Do the setup procedurefound in the attached instuctions and Installation Manuals To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened t is recommended to download the ZIP and open from the local computer to view To view the zipped PDFs Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note Machine will appear to have no power because the MFP Control Board is unable to detect when the Sub Power Switch is powered ON If the problem persists
4. Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 145 bizhub C352 Warm up wrong display incorrect operation lock up 4 Select System Auto Reset 5 Press the Clear key and enter the desired time delay before the screen is reset 6 Exit the Admin mode Note If a long delay is selected users can re activate account track manually by pressing the Access key SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD and Mark D Attilio Production Print SSD Solution ID TAUS0801652EN Solution Usage 3 Description TCP socket error occurs when using PageScope Web Connection if latest Adobe Flash Player version 9 0 124 0 is installed This problem does not occurwith Adobe Flash Player version 9 0 115 0 Solution CAUSE Firmware update required SOLUTION Please upgrade the MFP firmware to version J8 i Option 2 for bizhub C451 C550 C650 C203 C253 C353 versionGWJ K1 for bizhub C252 C252P C300 C351 version GWJ KO for bizhub C250 C250P C352 C352P C450 C450P version GUC 13 for bizhub 501 421 361 and version 30 D4for bizhub 600 750 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Notes 1 Please make sure to read the attached zipped Release Notes for other enhancements To open the ZIP file WinZip should be installed WinZi
5. Solution Please see the attached document pertaining to FK 502 multi line Fax Forwarding fax troubleshooting To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0802261EN Solution Usage 1 Description How to change the Page Size in Adobe InDesign in Macintosh OSX 10 5 Solution To change the Page Size in Adobe InDesign in Macintosh OSX 10 5 1 With the document open select File 2 Select Print 3 On the General tab select the printer from the list 4 On the Setup tab select the desired page size 5 Select Print to print the job SPECIAL NOTE Solution contribution by Gregg Gallant and Mark D Attilio Production Print SSD Solution ID TAUS0802262EN Solution Usage 1 Description How to change the Page Size in Adobe Acrobat in Macintosh OSX 10 5 Solution To change the Page Size in Adobe Acrobat in Macintosh OSX 10 5 1 With the document open select File 2 Select Page Setup 3 Format For Select the printer from the list 4 Page Size Select the desired page size 5 SelectOK Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 65 bizhub C352 Miscellaneous SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution I
6. 14 Power the machine OFF ON Solution ID TAUS0700463EN Solution Usage 11 Description How tocorrect faded copies Solution There are a number of reasons for faded copies and the following procedures could help to troubleshoot 1 Print the Halftone internal prints one for each color 2 Change Transfer Belt 3 Check Second Image Transfer Roller and replace if deemed necessary 4 Perform a Reset Stabilize 3 times 5 Check Print Head and replace if deemed necessary 6 Check High Voltage Unit and replace if deemed necessary 7 Check Printer Control Board and replace if deemed necessary Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 177 bizhub C352 Part Number Item 4038 0777 00C250 Transfer Belt 9J06R70400 C252 C300 Transfer Belt 4049212 C351 C450 Transfer Belt 4038 0778 00 C250 Print Head 9J06 R727 00 C252 C300 Print Head 4038 6203 02 C250 HV1 9J06 6203 02 C252 C300 HV1 4037 6201 01 C351 C450 HV1 Solution ID TAUS0700797EN Solution Usage 11 Description FS 514 paper is not exiting the finisher and no jam code is indicated Solution CAUSE Early version firmware is installed SOLUTION The FS 514 must be at version 07 to function properly Upgrade the firmware to version 07 Note The latest version firmware and system software are available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS
7. 5 Select NVRAM BRU Replacement Program Updates Status Call Logistics at 201 934 5339 Notes a Refer to the attached RA formand Bulletin Number 5783 for more detail The bulletin may be a bit out of date concerning actual ordering procedures and applicable models b To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Clinton Marquardt ESS SSD and Cesar Jimenez and Ed Bellone Production Print SSD Solution ID TAUS0656768EN Solution Usage 52 Description What Konica Minolta printer drivers will come bundled with Microsoft Windows Vista and what is the release schedule for Vista compatible drivers Solution Please refer to the Windows Vista Hardware Compatibility List for Printers amp amp Scanners For EFI legacy products that will not receive a Vista specific driver refer to the following statement The previous drivers System 5 5e 8 8e will not work on 64 bit Vista However these drivers will work on the 32 bit version of Windows Vista with minor issues Known issue Borders and frames around icons and panes within the driver UI may not show up correctly Notes 1 If a previous driver was Microsoft Windows XP WHQL certified Microsoft also honors the digital signature CAT file on Windows Vista 2 The latest print drivers are availab
8. KONICA MINOLTA SSD SUPPORT SOLUTIONS bizhub C352 ALL ACTIVE SOLUTIONS November 2009 This document contains information that was exported directly from Konica Minolta s SSD Support knowledge base Some solutions may contain hyperlink references which originally contained links to graphic or text files If you wish to view these files you must access the solutions via SSD CS Expert Support on Konica Minolta s website www kmbs konicaminolta us Legal Notice This document is designed as a diagnostic tool primarily for Konica Minolta s support personnel and authorized service representatives Konica Minolta recommends that all service be performed by an authorized service representative Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information opinion advice or content of this document USER AGREES THAT USE OF THIS DOCUMENT IS AT USER S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION DIRECT INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF
9. OONDOARWDNY Solution ID TAUS0900116EN Solution Usage Description Is printing via FTP supported Solution Printing via FTP is not supported on color MFPs SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD and Mark D Attilio Production Print SSD Solution ID TAUS0900428EN Solution Usage Description PSWC Setting is not available in the Administrator Mode When attempting to enable the PageScope Web Connection there is no HTTP Server Setting and no PSWC Setting available under Network Settings in the Admin mode Solution CAUSE Controller Type is set to 1 SOLUTION When the Fiery controller is installed the machine s web page can be accessed through the Fiery controller by typing its IP address into a web browser In the Fiery setup make sure Enable Web Services is set to Yes SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUSO900580EN Solution Usage Description How to increase the timeout value for a PageScope Web Connection session Solution If the utility is used with the cache enabled and Administrator mode has timed out the timed out page may appear even when PageScope Web Connection is accessed again In addition since the machine control panel remains locked and cannot be used the machine must be restarted with the main power switch In order to avoid this problem disable the cache To disable the cache Microsoft Internet Explorer 1 On the Tools menu clic
10. 76 bizhub C352 Miscellaneous 2 Please use the Vista support print driver and firmware together at the same time Solution ID TAUS0703313EN Solution Usage Description Why Job reservation is not available using COPYTRAX copy monitoring device Solution This is product restriction and no firmware update will be available If possible replace the bizhub C352 with the bizhub C353 C453 It is possible to enable the job reservation in newer products SPECIAL NOTE Solution contribution by Mahen Shukla ESS SSD Solution ID TAUS0703363EN Solution Usage Description Can PageScope Data Administrator export user boxes to another unit Solution PageScope Data Administrator cannot export user boxes to another unit Note At this present time there is no application or utility except for the HDD Backup utility which takes hours to complete the backup SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD and lan Lynch Production Print SSD Solution ID TAUS0703377EN Solution Usage Description ICP and PolySwitch PSW list Solution In order to enhance product safety ICPs and PolySwitches PSWs are use inthe biznhubC250 C352 ICPs and PSWs are IC protection andwork as a fuse If the current to a board motor or other device exceeds the rated value the ICP and PSW are opened to protect the IC The attached document shows related devices and different symptom when each ICP and PSW is opened Note To view
11. Description Unable to scan to email an 11x17 document from the platen glass Solution CAUSE Binary Division is ON SOLUTION To turn Binary Division OFF perform the following 1 Enter Admin mode 2 Select Network Settings 3 Select E mail Settings 4 Select E mal TX SMTP 5 Press the forward arrow 6 Select OFF under Binary Division SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0807921EN Solution Usage Description In the Scan Settings File Typescreen in the scan mode there is no choice visible for Single Page or Multi Page Solution CAUSE Incorrect setting or no hard disk installed SOLUTION Verify that the HDD is installed Enter the Service mode select System 2 then select HDD SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 172 bizhub C352 Warm up wrong display incorrect operation lock up Solution ID TAUS0808083EN Solution Usage Description Memory Overflow error when printing to User Box Solution CAUSE The main body memory is corrupt SOLUTION Perform a Data Clear IMPORTANT Prior to the Data Clear The one touches will be erased soit is recommended toexport the addresses from the machine The E mail information will be erased so please export the Device information from the machine Make a note of the TCP IP address configuration as the machine wil
12. Enter the Tech Rep mode 2 Press System 1 3 Press Initialize 4 Press System Error Clear and press the Start Key 5 Power the unit OFF ON using the main power switch SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0800423EN Solution Usage 2 Description Magenta background on all color copies Solution CAUSE The PRCB has failed SOLUTION Replace the PRCB p n 9J06 0121 06 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0800452EN Solution Usage 2 Description When using Vendor mode copy jobs print out but print jobs do not Solution CAUSE Incorrect setings SOLUTION Afterenabling Vendor mode set the security settings for the function of Vendor mode To Access the settings use the following instructions Administrator Settings amp gt Security Settings amp gt Function Management Settings amp gt Usage Settings The functions of Scan Print and Fax as well as the settings of ON OFF and Disabledwill be presented Set the corresponding function fax print to OFF so that Vendor mode will ignore that function In other words set Print to OFF so that print jobs will be output by the MFP SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0800556EN Solution Usage 2 Description C D010 CD010 after replacing the hard disk drive HDD Solution CAUSE Hard disk drive not formatte
13. Forward amp amp Print if TX fails forwards to E mail and prints if the transmission to E mail fails 7 Select the one of the following EMAIL FTP SMB and GROUP followed by selecting it from the Address Book Select OK and then close all the way out until back to the basic screen on the operation panel SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0701261EN Solution Usage 19 Description How to set up Scan to SMB in Microsoft Windows Vista Solution Microsoft Windows Vista has a Public Folder Sharing function to make the setup easier than the previous OSs Follow the procedures below Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 33 bizhub C352 Miscellaneous At the Workstation PC 1 Right click on the Network icon on the desktop 2 Select Properties 3 In the Network and Sharing Center and then under the Sharing and Discovery title click on Public Folder Sharing 4 Click on Turn on sharing so anyone with network access can open change and create files 5 Click Apply Click Continue to the Windows needs your permission to Continue message 6 Create the folder and set to share Click on the This Computer icon in the Network and Sharing Center to display the available hard drives or local disk s 7 Double click on the desired disk and create a new folder 8 Right click on the new folder and select Share In the Fil
14. Note The latest version firmware and system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0701280EN Solution Usage 1 Description Cannot write on to the CF card using the Firmware Imaging Tool May encounter aRead Block 003 when attempting to rewrite the CF card Solution CAUSE The CF card has been formatted using the Firmware Imaging Tool SOLUTION Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 198 bizhub C352 1 Do not format the CF card using the Firmware Imaging Tool Just write on top of the previous data Refer to the following illustrations a Just browse to the location of the extracted downloaded files and select the drive letter where assigned to theCF card b When ready clickWrite 2 An alternative is to use another CF card 3 To get the the present already formatted card working again perform the procedures for installing the data on to the card using the CYGWIN Utility S ee the Service Manual for the appropriate MFP model Solution ID TAUS0701434EN Solution Usage 1 Description FK 502 how to route Incoming Faxes to an E mail address Solution To have Faxes received to an E mail address perform the following Access the Administrator mode Select Fax Settings Select Function Settings Select F
15. Remove all spaces in the file path SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS0703820EN Solution Usage 3 Description Single page or multi page PDF is not listed in the Scan options Solution CAUSE The HDD isset to Uninstalledin Tech Rep mode SOLUTION Set the HDD to Installed follow these procedures 1 Enter Tech Rep Mode 2 Select System 2 3 Select HDD 4 Set to Installed 5 Exit Tech Rep mode and cycle the power on the printer SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0800016EN Solution Usage 3 Description The job list is not displayed on the operation panel Solution CAUSE The job list is not enabled to display on the operation panel SOLUTION The enable the job display feature perform the following procedure 1 Press the Utility key 2 Press User Settings 3 Press Display Settings 4 Press Sub Screen Display 5 Press Job List and then OK SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0800908EN Solution Usage 3 Description Memory Full error when scanning to SMB Solution CAUSE The hard drive HDD is corrupted SOLUTION Format the HDD To format the HDD follow this procedure 1 Enter Service Mode 2 Select State Confirm 3 Select Memory HDD Adjust 4 Perform Physical Form
16. Select the following Fax button Utility Counter Key button User Setting Initialize Setting Factory Default OK cycle the power Proceed by Follow the FK 502 Installation Manual Instructions 4 If the preceding steps fail and the problem still persists perform a Data Clear CAUTION Performing a Data Clear will clear out all one touch accounts Scan to SMB FTP Email etc Make sure to back up all accounts by using Page Scope Data Administrator Refer to the Service Manual page 299 for additional contents that will be cleared when performing a Data Clear and Initialization Data Clear a Enter Tech Rep Mode b Press System 1 c Press Initialization d Press Data Clear and then the Start key e Power machine OFF ON when prompted Note After the Data Clear Reinstall the HDDunder System 2 HDD and power the machine OFF ON If a Fax is installed set the target back to U S in System1 Marketing Reinput the TCP IP address information Import the address book and device settings Solution ID TAUS0655283EN Solution Usage 2 Description R27 error code on the fax main screen Cannot receive RX but can send TX a fax Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 bizhub C352 Controller no or slow print scan failure garbled data lockup Solution CAUSE Incorrect setting Hard drive HDD not set or installed SOLUTION The HDD must be installed in the MFP In the Tech Rep mode under System 2
17. Tab Text files is that bin files for certain models contain password information while the Tab Text files often do not The bin files can also contain all Authentication and Address settings Data Administrator bin files can only be imported to another device from the same model family of the device that originally saved the bin file b The bizhub 250 300 350 series does not support exporting or saving a bin file from that device To save Authentication Information expand Authentication Settings in the left hand pane To save Account Track settings 1 Select the Account track Settings icon 2 From the top menu select Export amp gt Save the account by the Tab Text type To save User Authentication settings 1 Select the User Authentication Settings icon Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 178 bizhub C352 2 Select Save the user list by the Tab Text form 3 From either of these settings Save all data to the file could also be selected which will save the settings in a Data Administrator bin file Additionally when importing a Data Administrator bin file Address book Authentication and Account Track settings could all be applied at once This can often be performed by selecting the device icon on the left pane when connected to a device and then selecting to import a Data Administrator bin file To Import Address or Authentication information to a device
18. Use the right arrow key and scroll to each of the last three bits on the right side of the address and press the 1 key The address displayed should be 00000111 with a value of 07 displayed to the right of the data 13 Touch Decision on the touchscreen 14 Touch Address on the touchscreen Use the right arrow key and scroll to the furthest bit on the right side of the address 15 Press the 2 key The address displayed should be 000B0002 16 Touch Data on the touchscreen Use the right arrow key and scroll to each of the last three bits on the right side of the address and press the 1 key The address displayed should be 00000111 with a value of 07 displayed to the right of the data 17 Touch Decision on the touchscreen 18 Touch End on the touchscreen 19 Touch Exit on the touchscreen SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 52 bizhub C352 Miscellaneous Solution ID TAUS0654544EN Solution Usage 2 Description How to program the Copy Fax Scan or Scan Fax screen as the default after system auto reset is completed Solution To program theCopy Fax Scan or Scan Faxscreen as the default after system auto reset is completed perform the following Press the Utility Counter key Touch 3 Administrator Setting on the touchscreen Enter the Administrator password default password is 12345678 Touch
19. a Reseatconnection at the HDD andon the PRCB b Perform the HDD logical and physical format procedure c Replace the HDD as necessary p n A00J M723 00 for bizhub C203 C253 C353 C451 C550 C650 and p n 9J06 M700 00 for bizhub C300 C352 IMPORTANT The HDD has been modified for the bizhub C203 C253 C353 C451 C550 C650 Because the specification in the interface is different between the previous 60GB IDE HDD p n A00J M721 00 and updated 80GB SATA HDD p n A00J M723 00 the following changes have been implemented for the 80GB installation PWB PS Assembly p n AO2EH34400 has been added 2 Screws p n V118030603 for the PWB PS Assembly installation have been added Bracket p n A00J144100 has been changed for the bizhub C451 C550 C650 Please see details in attached Parts Modification Notice and Bulletin Number 6807 To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD and Ted Young Production Print SSD Solution ID TAUS0900033EN Solution Usage 0 Description The operation panel is stuck at the hourglass indication Solution CAUSE One of the installed memory sticks has failed SOLUTION Remove theDIMM p n 4037 6076 01 and SODIMM p n 9J06 M701 00 sticks one at a time to determine which one has failed and replace as needed Solution ID TAUS0
20. on the touchscreen Press Stop 0 0 Stop 0 1 Touch FAX on the touchscreen Touch NetWork on the touchscreen Touch NetWork Setting 2 on the touchscreen The Dial Tone Detection setting selection option will be displayed at the top of the touchscreen Touch OFF on the touchscreen Touch END on the touchscreen Touch Exit on the touchscreen 10 Power the copier OFF ON to lock the setting into the fax unit SPECIAL NOTE Solution contribution by Ted Young lan Lynch and Cesar Jimenez Production Print SSD OANDAARWNDY Solution ID TAUS0808082EN Solution Usage 3 Description Network tab disappears Solution CAUSE Even though the configuration page shows an IP address the MFP needs to reassign the IP address SOLUTION ARP and Ping will assign the IP address on network card remotely 1 Check the MAC address on the MFP Be sure the network cable is plugged into the MFP and the network 2 Open a Command prompt on a networked PC 3 Type arp a without the quotation marks Confirm that the MAC address of MFP is not listed 4 Type arp s IP_address_of_MFP Mac_Address_of_MFP Example arp s 11 11 51 5 00 20 6B 5C A9 12 5 Type arp a and cconfirm that the MAC address of MFP is listed 6 Type ping IP_address_of_MFP t There should be a series of responses showing communication with the MFP Example ping 11 11 51 5 t 7 Quit the ping by pressing Ctrl C Note
21. p n 4037 6076 01 Machines with the optional Fiery controller require optional memory installed on the PWB MFPB EM 309 Item A06HWW0 is required for the models that use an IC 406 anda 256MB DIMM p n 7640 0012 81 is required for the models that use the IC 402 Make sure the mainbody has the latest base firmware installed and the Fiery has the latest system software From the driver 1 Choose Original Size Document Size Custom Width 300mm x Length 1200mm Width 11 81 x Length 47 24 in inches Note Konica Minolta Banner Paper Item 7640002409 2 Choose Paper Tray Paper Source Bypass 3 Select Paper Type Thick 3 From theMFP side 1 Select Paper 2 Select the Bypass Tray 3 Select Change Tray Setting 4 Select Thick 3 5 Then Select Custom Size do not specify any particular size 6 Select OK OK To turn on Banner Printing perform the following 1 Select Utility Counter key 2 Select 6 Banner Printing 3 Select ON 4 Press OK 5 Slide the Finisher away from the MFP Now you can print from the computer Attached is a sample of a banner size document Motorcycle Banner blank pdf Notes a The latest PostScript Visual driver is required The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from the KMBS public site http Wwww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers
22. 3 bizhub C351 35C 2 2 6 3 bizhub C352 35C 3 2 6 3 bizhub C250 25C 1 3 1 4 bizhub C252 25C 2 3 1 4 Note Macintosh OS X version 10 5 drivers for other bizhub Color MFP such as C253 C353 C451 C550 C650 and Generic Versions of those models do not have this problem To reproduce 1 Open a document example Microsoft Word 2 Select Print from Menu 3 Select Paper feeding and then select one of the trays but not Auto Select 4 Save the setting 5 Click Print or Cancel to close the print dialog 6 Select Print from the menu and then select Standard in the list 7 The application will be terminated Status This is a confirmed problemwith the printer drivers listed above The driver update istentatively scheduledfor release around the 2nd or 3rdweekof May 2008 Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 118 bizhub C352 Software Driver related Solution ID TAUS0801330EN Solution Usage Description When attempting to unpack the Macintosh driver a file in sit format thefile is opened in Microsoft Word instead of uncompressing it Solution CAUSE Stuffit is not installed on the computer SOLUTION Please download and install Stuffit on the Macintosh SPECIAL NOTE Solution contribution byJohn Meyer North Shore OfficeMachines Solution ID TAUS0801342EN Solution Usage Description PDF Microsoft Word mixed original sizes 8 5x11 8 5x14 are print
23. 3possible solutions 1 Generic Install the printer normally and select Generic Postscript Printer from the Print Using menu Note Installing the printer as a generic printer will limit the maximum paper size to legal and only allow duplexforthe finishing feature Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 51 bizhub C352 Miscellaneous 2 Manually install the Macintosh OS 9 PPD file Download the applicable OS 9 driver from the Konica Minolta website and unpack the files from the folder Install the printer normally and select Other from the Print Using menu Navigate to the folder containing the OS 9 PPD file and click Add If the Installable Options window appears set the correct options Note Installing the OS 9 PPD only applies to the models listed in the attached document 3 Edit the PPD file See the attached procedureto manually edit the PPD file To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note The above solutions are considered a workaround until an official OS 10 6 printer driver becomes available SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0647125EN Solution Usage 2 Description Printer driver support for Microsoft Windows 64 bit operating system Solution The latest 64 bit printer drivers
24. 50 perform the following 1 Use the drop down on the PageScope Web Interface and select accounts 51 100 The accounts previously viewed such as 1 50 will be displayed again 2 Click the refresh icon above the account number drop down The desired accounts should now be displayed SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 117 bizhub C352 Software Driver related Solution ID TAUS0800604EN Solution Usage Description Paper size in printer driver not defaulting to 8 5x11 when printing from Macintosh OS 10 5 Solution CAUSE Printer driver requires update SOLUTION Download printer driver version 2 6 3 bizhub C450 C352 C351 C300 or version 3 1 4 bizhub C250 C252 Note The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0800834EN Solution Usage Description An application is terminated when choosing a preset setting associated with paper tray selection Solution Applies to Macintosh OS X version 10 5 drivers for the following models Model Name OWN Generic Driver Versions bizhub C450 35C 1 2 6
25. 501 how to configure the machine to forward faxes from both lines to a SMB folder Solution Only one line can be set to forward to a SMB folder SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0800433EN Solution Usage Description IsMagneCote paper or magnetic backed paper supported Solution MagneCote paperor magnetic backed paper is not supported SPECIAL NOTE Solution contribution by Marge McLea ProductionCustomer Support SSD Solution ID TAUS0800548EN Solution Usage Description When using the firmware imaging tool the computer gets a Read error 0003 the system cannot find the path specified Solution CAUSE The temp folder may be missing from the root of the C drive SOLUTION Check and make sure the temp folder is on the root of the C drive Create it if it is missing SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0800657EN Solution Usage Description Installation instructions for the Microsoft Windows NT 4 PostScript driver Solution InstallMicrosoft Windows NT 4 0 Service Pack 6a CD ROM when installing the PostScript driver for Microsoft Windows NT 4 Why isthe SP 6a CD ROM necessary for installing 1 PostScript driver for Microsoft Windows NT 4 needs the related file of Microsoft PScript4 2 The related file of PScript4 is includedon theCD ROM of Service Pack 6a However the related file of PScript4 is not installed aut
26. Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Special Note Solution provided by Manoj Jivani KMBS San Diego Solution ID TAUS0702205EN Solution Usage Description Stapling and hole punching do not work after replacing main body boards or upgrading main body firmware Solution CAUSE Firmware mismatch The main body firmware was upgraded without also upgrading the finisher firmware SOLUTION Upgrade the FS 514 firmware Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0702215EN Solution Usage Description The account codes on a Microsoft Windows Vista client are grayed out Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 226 bizhub C352 Solution CAUSE Missing TCP IP setting SOLUTION To allow printing with account track authentication enabled perform the following 1 Open the driver Printer Properties 2 Click onthe Configure tab 3 Click the Acquire Settings button 4 Select Specify IP Address or Printer Name 5 Enter the TCP IP address of the bizhub C550 Note Ensure account tracking is selected and enabled via device options in the driver Solution ID TAUS0702248EN Solution Usage Descriptio
27. Administrator Setting 1 2 3 4 5 6 7 8 5 Network setting 6 TCP IP settings 7 FWD to page 3 8 DNS settings enter Priority and substitute DNS TCP IP addresses 9 Administrator setting 10 Network settings 11 Detail settings 12 Time Adjust settings NTP Settings ON enter TCP IP address of server 13 Administrator Mode 1 2 3 4 5 6 7 8 14 User Authentication Account track 15 General settings 16 ON External Server 17 Select Active Directory 18 Enter the Domain Name 19 Press Registration 20 Press OK OK 21 Enable Account Track 22 Choose Account Track Input Method 23 Choose Account Name amp amp Password 24 Press OK From the computer Go into the Printers folder or Printers and Faxes Right click onthe printer Select Properties Select the Option or Configure Tab may not be available on some models Make sure that User Authentication is set to ON Device may not be available on some models Openthe application Select File Select Print Choosethe printer 10 Select Properties 11 Select the Setup tab 12 Choose User Authentication Account Track 13 Enable User Authentication 14 Select Recipient User 15 Enter the User Login Name and Password the ones used to login to the Domain 16 Select OK OK OK Note The MFP settings can be performed from the web browser Time zone and daylight saving settings are critical to allow the MFP to synchronize wi
28. C352 Warm up wrong display incorrect operation lock up Solution ID TAUS0656685EN Solution Usage 8 Description C C163 CC163 at power up and the code cannot be cleared Operation panel may be dimly lit Solution PROBABLE CAUSES 1 This error may occur afterflashing the MFP firmware It signifies a ROM contents faultyerror due to incorrect or corruptedfirmware being installed Reinstall thefirmware verifyingthat the firmware file and checksum corresponds to thecorrect machine The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 Early version base firmware installed Please update firmware to most current base level available The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more bizhub C252 1 This error may occur intermittently afterreplacing PWB MFP It is possible the ribbon cable on PWB MFP was not fully seated Remove and reseat the ribbon cable on PWB MFP bizhub C300 C352 1 The DC Power Unit DCPU has failed Replace the DCPU p n 9J06620101 bizhub C351 C450 1 This error may occur after replacing PWB MC because the incorrect PWB MC is installed Install the correct PWB MC p n 403778
29. CF cards be used to program the MFP Solution Only the 128MB CF card p n 7660 4036 01 is compatible Please see attached photoas reference SPECIAL NOTE Solution contribution by Mark D Attilio Cesar Jimenez lan Lynch Production Print SSD Solution ID TAUS0801324EN Solution Usage 6 Description Supporting bizhub vCare Solution Initial setup documents for vCare support are attached The attacheddocuments were sent to all the BSCs This information is for the BSCs only It does not apply to dealers Notes 1 Please be aware that the bizhub C203 C253 C353 C451 C550 C650 support one way communication 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0900738EN Solution Usage 6 Description Requirements needed for testing and escalation to SSD or ESS of print quality or related issues for Fiery CREO Emperon and applications Solution Requirements are Hard copy samples of issue with the issue identified highlighted circled Hard copy samples of what the copies should look like if possible Engine test prints of gradations halftones at different densities levels 255 100 80 40 Mixed halftones at different density levels see attached Mixed halftones document for additional information All machi
30. Description FS514 is not recognized and is indicated as a different finisher on the operation panel Solution CAUSE The firmware is corrupt SOLUTION Re flash the machine firmware Note The latest version firmware and system software are availablevia the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUSO701120EN Solution Usage 4 Description When using Thick Paper Mode heavy C or Y or M saturation is on output normal paper mode is okay Solution CAUSE Thick Paper Mode changes the toner concentration to accomadate the potential less toner transferred SOLUTION Follow the steps below 1 Enter service mode Utility amp gt amp gt Details amp gt amp gt stop 00 stop 01 2 Select Imaging Process Adjustment 3 Select Thick Paper Density Adjustment 4 Set Desired colorfrom 0 to some negative number 4 5 Select End amp gt amp gt Exit to back out of service mode and confirm Solution ID TAUS0702107EN Solution Usage 4 Description Unable to install firmware using Firmware Imaging Tool 2 52 Solution CAUSE Firmware Imaging Tool software conflict SOLUTION Ifusing a previous version of Firmware Imaging Tool delete it by going into Control Panel amp gt Add amp amp Remove Programs Once the previous software has been removed install Firmware Imaging Tool 2 52 IMPORTANT The correct model
31. Drivers Firmware and more SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0701839EN Solution Usage 2 Description Unable to print when using account tracking Solution CAUSE The print driver is corrupt SOLUTION Remove the print driver properly from the client or server via server properties Reboot the client or server and re install the print driver Note The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0O702044EN Solution Usage 2 Description Cannot change the file type to PDF for fax forwarding to E mail when using an IC 402 or IC 406 connected to the appropriate engine Solution Konica Minolta Business Technologies in Japan states thatthis function is the current specification for the IC 402 and IC 406Fiery controllers PDF capability is available when using the Emperon controller SPECIAL NOTE Solution contribution by Rick Veale ESS BSE Solution ID TAUS0800367EN Solution Usage 2 Description When duplexing from Microsoft Publisher 2007 there is a manual duplexing wizard that is opening This is forcing manual duplexing Solution CAUS
32. Drivers Firmware and more Solution ID TAUS0648983EN Solution Usage 10 Description The copy is overlaid with a gray patch after set up Solution CAUSE Incorrect or incomplete setup procedure SOLUTION Follow the setup instructions in the correct order and do not power the machine OFF between steps Solution ID TAUS0657673EN Solution Usage 10 Description Jamming or skewing from the paper trays Solution CAUSE Printer resist loop adjustment has not been performed SOLUTION Enter Tech Rep mode and select Machine Adjust then Printer Resist Loop Try different valuesand test Set the value that resolved thejamming or skewingproblem Solution ID TAUS0656961EN Solution Usage 8 Description How can Address Book and Authentication informationbe imported exported with PageScope Data Administrator version 2 21 4516 Solution A device can saveAddress or Authentication information by saving that information to a txt or tab text file To save Address Information 1 Connect to a device and import the existing information from that device 2 From the left hand pane expand Address Settings and select the Address Book icon 3 From the top menu select File amp gt Export amp gt Save the address book by Tab Text type Alternatively Save all data to the file could be selected which would then save a Data Administrator bin file to the PC Notes a The main difference between Data Administrator bin files and
33. END on the touchscreen 7 Touch FIN TIME on the touchscreen bizhub C451 C550 C650 1 Press the Utility Counter key 2 Touch Meter Count on the touchscreen 3 Touch Check Details on the touchscreen 4 Press Stop 0 0 Stop 0 1 5 Touch State Confirmation on the touchscreen 6 Touch Level history 1 on the touchscreen The TCR level for the cyan magenta yellow and black developing units will be displayed on the touchscreen A value of approximately 7 00 is normal 7 Touch END on the touchscreen 8 Touch Exit on the touchscreen bizhub C250 C300 C351 C352 C450 1 Press the Utility Counter key 2 Touch Details on the touchscreen 3 Press Stop 0 0 Stop 0 1 4 Touch State Confirmation on the touchscreen 5 Touch Level History1 on the touchscreen The TCR for the cyan magenta yellow and black developer units will be displayed on the touchscreen A value of approximately 8 00 is normal 6 Touch END on the touchscreen 7 Touch Exit on the touchscreen SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Solution ID TAUS0703787EN Solution Usage Description The machine responds to PING but the web interface does not launch A Fiery controller is connected Solution CAUSE Bad cable Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 78 bizhub C352 Miscellaneous SOLUTION Replace the CAT 5 cable between the Fiery and the main body SPECIAL NOTE Solu
34. For a workaround please use the Emperon print controller if available This issue has been escalated to Konica Minolta Business Technologies in Japan KMBS SSD is working with partners in support and R amp amp D in Japan to obtain a resolution for this issue as quickly as possible If viewing this solution via the web please establish a ticket via either the web or by calling the contact center at 1 800 825 5664 Once a ticket has been established an E mail will be sent when this solution is updated Note For phone advisors please attach to this solution for an automatic E mail that will be sent to the technician when this solution is updated End the call with call code Escalated to Japan SPECIAL NOTE Solution contribution by Clinton Marquardt ESS Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 17 bizhub C352 Dirty image Spots banding streaks smudged or background Solution ID TAUS0701976EN Solution Usage 1 Description Streaks of one color from lead to trail Solution CAUSE Waste toner has backed up in the image unit auger system and possibly caused the system to fail SOLUTION Turn the drum drive coupling of the image unit and ensure that the auger section is turning The auger can be seen by opening the waste toner shutter coupling at the end of the image unit If it does not turn the image unit will have to be replaced Ensure that there is no toner blockage where the image unit waste
35. HDD logical format 1 Administrator mode Security Setting HDD Setting HDD Formatting 2 If the HDD is not installed please perform the previous procedure Solution ID TAUS0655427EN Solution Usage 1 Description C0214 C 0214 at power up and code will not clear Solution CAUSE Trouble Reset has not been performed SOLUTION Perform the Trouble Reset 1 Power the machine OFF ON while holding the Utility Counter button down until the Trouble reset screen appears 2 Press the Trouble Reset on the display panel and the message willindicate OK 3 Power theMFP OFF ON Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 153 bizhub C352 Warm up wrong display incorrect operation lock up Solution ID TAUS0655833EN Solution Usage 1 Description C6751 C 6751 at power up Solution CAUSE Possible failed CCD unit Charge Coupling Device or scanner assembly bizhub C200 only SOLUTION Check for possible extraneous light and correct as necessary Clean the lens mirrors and CCD surface if dirty Replace the CCD if necessary p n 4038 0769 00 for bizhub C250 C252 p n 4037 0754 00 for bizhub C351 C450 p n 9J06 R721 00 for bizhub C300 C352 p n A02E R724 00 for bizhub C203 C253 C353 Replace the bizhub C200 scanner assembly if necessary p n AO2F PP02 00 SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0657976EN Solution Usage 1 Description Machine powers
36. Highlight Allow 0 Back out of the Administrator mode and Power the machine OFF ON 1 Select 2 Select 3 Select 4 Select 5 Select 6 Select 7 8 9 1 m menne ee Solution ID TAUS0657476EN Solution Usage Description Printing stops when the job reaches a 36x24 image in the print job The job is being printed on 11x17 paper Solution CAUSE Scaling is not properly set in the print driver or the driver is set to choose the paper size by the PDF size SOLUTION Set Scaling to Reduce to Printer Margins and ensure that Choose Paper Source by PDF Page Size is not checked Solution ID TAUS0657537EN Solution Usage Description The File Type button in the Scan mode displays the following Solution CAUSE The machine needs to be restored to Factory Default SOLUTION To restore the machine to Factory Default perform the following for each tab i e Copy Scan Fax if applicable 1 Press the Utility key 2 Select User Setting 3 Select Initial Setting 4 Select Factory Default 5 Select OK Close Close to return to the basis screen 6 Power OFF the machine using the main switch so that all power is removed from the machine Wait 10 seconds and power themachine ON Solution ID TAUS0657637EN Solution Usage Description The copier control panel blanks out when running the gradation adjustment Solution CAUSE The interface cable between the copier and scanner has a bent pin SOLUTION Straighten t
37. If adding a new contact via product keyboard perform the following steps Utility Counter amp gt One Touch Registration amp gt FAX amp gt Address Book amp gt Address Dial amp gt New amp gt Insert User Name and FAX Number amp gt Line Setting amp gt Select V 34 OFF this button must be highlighted in blue amp gt click twice the OK button Performing the above mentioned setting when creating a new Contact causes the FK 502 to disable the V 34 protocol for this Contact only When sending a fax to another Contact without to having set V 34 OFF the machine again uses the V 34 protocol Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0801111EN Solution Usage 1 Description FK 502 OFF hook does not work but ON hook does Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 11 bizhub C352 Controller no or slow print scan failure garbled data lockup Solution CAUSE Incorrect setting s SOLUTION To change 1 Enter the Service Mode 2 Select Fax 3 Touch Network and select Network 2 4 Set Dial Tone Detection to OFF and DC Loop Check to OFF SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgrou
38. Modified Read MH is a one dimensional encoding scheme that compresses each horizontal scan line of the image MMRis atwo dimensional encoding scheme that makes use of the high degree of vertical correlation between each scan line in the fax image to achieve a higher compression than MH SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0658350EN Solution Usage Description Can more than one header information be programmed Solution Phase 3 firmware allows up to 20 different header information be programmed To program header information perform the following Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 72 bizhub C352 Miscellaneous 1 Press the Utility Counter key 2 Touch 3 Administrator Setting on the touchscreen 3 Enter the Administrator password default password is 12345678 4 Touch OK on the touchscreen 5 Touch 7 Fax Setting on the touchscreen 6 Touch 1 Header Information on the touchscreen 7 Touch Sender Name on the touchscreen and input the sender s name using the keypad displayed on the touchscreen To enter additional headers select Sender Name Registration 8 Touch OK on the touchscreen and input the sender s fax number using the keypad displayed on the touchscreen 9 Touch OK on the touchscreen 10 Touch Exit on the touchscreen to return to the normal screen SPECIAL NOTE Solution contribution by lan Lynch Production Pri
39. NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0658125EN Solution Usage 1 Description Double image ghosting when printing or copying Solution CAUSE Failed PHICB board listed as PWB D board in the Parts Manual See the attachedimage sample To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SOLUTION Check to see if it is just one color that is multiplying If so swap the laser with another color to eliminate afailed LSU Replace the PHICBif necessary p n 4038 0105 03 SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0800819EN Solution Usage 1 Description Blank copies andcodes P6 P7 P8 P9 and P21 Solution CAUSE Improper connection on PWB PRCB PJ02 after changing the HV1 board SOLUTION The ribbon cable connected to PUO2 on PWB PRCB may be oriented incorrectly When facing the rear of the MFP the green coating on the ribbon cable should face to the left SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD and Gary Scimeca Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 22 bizhub C352 Image blank or solid color Solution ID TAUS0800964EN Solution Usage 1 Description Light background and toner is smearing for black only when cop
40. NOTE Solution contribution bylan Lynch and Mark D Attilio Production Print SSD ONODORWND Solution ID TAUS0648861EN Solution Usage 12 Description How to set up Microsoft Windows 2000 XP for SMB scanning Solution At the PC 1 Create a folder on the root drive 2 Right click the newly created folder and select properties 3 Ensure that the Read Only and Hidden attributes are not checked 4 Click the Sharing Tab 5 Click the Share this folder radio button and enter a Share name 6 Click the Permissions tab 7 Add the desired User or Group and assign the appropriate permissions Notes a With Microsoft Windows XP Home edition the Network Setup Wizard will need to be run to enable file and print sharing Access the Network Setup Wizard from Start All Programs Accessories Communications Network Set Up Wizard b With Microsoft Windows XP SP2 ensure that file and print sharing are a selected exception in the Windows Firewall settings The Windows Firewall applet can be accessed from Start Control Panel Windows Firewall Exceptions At the bizhub 1 Connect to the bizhub using PageScope Web connection 2 Enter the Admin mode 3 Select the Network Tab 4 Ensure that TCP IP is enabled 5 Select and enable SMB 6 Log out of the Admin mode 7 Select Scan 8 Select New Registration 9 Select SMB and click next 10 Enter the name of the SMB registration being created and select a reference in the index 11 Enter
41. NetBIOS and ARP broadcasts to communicate with the host PC b See the attached document for further details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD OONDOORWND Solution ID TAUS0656352EN Solution Usage 1 Description How to enable Banner Page Solution To turn on Banner page perform the following 1 Select Utility Counter key 2 Select 2 User Setting 3 Select 6 Printer Setting 4 Select 1 Basic Setting 5 Scroll to page 2 2 and Highlight Banner Setting and select ON SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0657417EN Solution Usage 1 Description Part number for the PWB MFP board Solution PWB MFP board p n 9J06 0101 02 Solution ID TAUS0658074EN Solution Usage 1 Description CS Remote Care vCare E mail Setup Instructions Solution Attached are the zipped CSRC E mail Setup Instructions Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 60 bizhub C352 Miscellaneous bizhub PRO 1050 1050P 1050e vCare CS Remote Care E mail Setup Instructions version 1 8 5 bizhub 200 250 350 222 282 362 vCare CS Remote Care E mail Setup Instructions version 1 3 0 bizhub 360 420 500 600 750 vCare CS Remote Care E mail Setup
42. Notice for detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0701897EN Solution Usage Description Pages are not aligned properly when corner stapling Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 100 bizhub C352 Paper Conveyance jams no feed folding tearing skewing curling Solution CAUSE The surface of the exiting pages are not smooth due to improper temperature SOLUTION Change the warm up time to mode 2 by performing the following 1 Enter the service mode select Machine 2 Then select Change Warmup Time then select Mode 2 You must also adjust the fuser temperature by performing the following additional steps 1 Enter the service mode and select Machine 2 Select Fuser Temperature 3 Select 10 degrees In some cases you may need to change the fuser temperature to 20 degrees SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0703106EN Solution Usage Description There is a possibility that recycled paper whenexiting the MFP may beirregularly aligned or have excessive curl Solution CAUSE Incorrect machine settings or paper not properly aligned in paper tray s SOLUTION Refer to the following Conditions Symptom Avoid
43. OK but theother sideappears to beout of adjustment Solution CAUSE Failed LCD SOLUTION Replace the LCD module p n 4037 7805 03 If the problem persists or there are different Control panel symptoms replace the Control panel assembly p n 4038 6052 07 for bizhub C250 C252 C300 C352 and p n 4037 6052 06 for bizhub C351 C450 Note Forinformation concerning a free of charge Control panel assembly please refer to the attached documentation To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Dennis Charpentier KMBS Milford CT Solution ID TAUSO900696EN Solution Usage 1 Description Bypass tray does not feed paper and Please load paper in bypass tray is displayed Solution CAUSE PWB M board failed PWB Z boardfor the bizhub C351 C450 SOLUTION Replace thefailed board After replacing the board pleaseperform the Manual Bypass Tray Adjustment Enter the Service Mode Select Machine Select Manual Bypass Tray Adjustment Select Max Width Load the bypass tray with 301mm width paper Press the Start button Select Min Width Load the bypass tray with 89mm width paper Press the Start button 10 Select End 11 Select Exit OONOOARWND Replacement Parts p n 4038 0101 05 bizhub C250 p n 4038 H001 01 bizhub C252 p n 9J06 H003 01 b
44. Obtains a TCP IP address from the TCP IP name ofa site the site URL without the leading http This lookup conversion of TCP IP name to TCP IP address is provided by domain name servers DNSs Opens a TCP IP socket connection to that TCP IP address Writes an HTTP data stream through that socket Receives an HTTP data stream back from your Web server in response This data stream contains status codes whose values are determined by the HTTP protocol Parse this data stream for status codes and other useful information Note This error occurs in the final step above when the client receives an HTTP status code that it recognises as 503 Check TCP Socket Settings and enable HTTP and PageScope Web Connection Ensure that SNMP isON and ports are correct Update the firmware to most current version If the problem persists perform a Data Clear Service Mode amp gt System 1 amp gt Initialization amp gt Data Clear Swap NVRAM from a known working copier printer Finally swap replace the PWB MFP PART NUMBER MODEL ITEM 4038012106 bizhub C250 PWB MFP 4038 2414 01 bizhub C252 PWB MFP 9J06 0121 06 bizhub C300 C352 PWB PRCB 4037013104 bizhub C351 C450 PWB MFP SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0702005EN Solution Usage Description Support information for RightFax Solution Support is provided by RightFax directly Service technicians and systems integrators can con
45. PWB I O p n 65EA 9010 for 8020 8031 or p n 4025 0106 14 for CF2002 CF3102 2 Please refer to attached bulletins for additional information To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0657419EN Solution Usage 4 Description CFB52 and or CFB53 codes when performing gradation or copying The error may occur after only one copywhenusing the ADF DF 601 DF 608 Solution CAUSE The Wire Harness Assembly Scanner Interface Cable is loose or damaged SOLUTION Check the Wire Harness Assembly for bent pins and reseat it If damaged replace it Part Number Model Connection 9J06 N101 00C300 C352 Image Processing Boardto Printer CB 4036 6861 01 C351 C450 Image Processing Board PWB C to Copier Board PWB CF 4038 6862 01 C250 C252 Image Processing Boardto MFP CB Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 140 bizhub C352 Warm up wrong display incorrect operation lock up Solution ID TAUS0702746EN Solution Usage 4 Description Scan to E mail PDF attachment not arriving to E mail client Solution PROBABLE CAUSES 1 Binary division is set to a size that is small enough that all E mails are divided To disable binary division perform the following a Press the UTILITY COUNTER button and then select Administrator setting on the LCD b Enter the ad
46. SSD Solution ID TAUS0701168EN Solution Usage 0 Description How to enable disable the diagnostic code that is output along with the NG of a fax transmission report Solution To enable disable the diagnostic code that is generated along with the failed NG of a fax transmission report perform the following 1 Enter Service Mode 2 Select FAX 3 Select List Output 4 Under the List Output Setting select the desired ON OFF of the Journal Diagnostic Code Addition 5 Exit OK out of Service Mode and back to the main screen Note This is used in conjunction with the printed report of a failed TX report See solution on How to Enable a TX report after fax transmission TAUS0657010ENO and or TAUS0653229EN0 SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0701625EN Solution Usage 0 Description Incorrect subject on scan to email Solution CAUSE This happens when a user has started to prepare a scan to email job including manual entry of the subject but did not actually send the email Then the user stored the settings by pressing Utility amp gt User Setting amp gt Initial Setting amp gt Current Setting SOLUTION Change the default settings using these steps 1 Change the current setting back to factory default Utility amp gt User Setting amp gt Initial Setting amp gt Factory Setting 2 Change any preferred settings that need todiffer from the factory settings
47. SSD Solution ID TAUSO800958EN Solution Usage Description Why are there numerous fuser jams when running 11x17 duplex and full bleed with 100 coverage Solution Printing or copying originals at 100 coverage fill is not supported and willcause fuser jams SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0800971EN Solution Usage Description HDD Backup Utility User s Guide Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 83 bizhub C352 Miscellaneous Solution Main features covered Backing up saving Restoring recovering Wizard operations program in dialog format Access limitations through auto protect Encoding backup data Please refer to the attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0801010EN Solution Usage Description Manual Feed Tray Bypass Tray modifications Solution The following changes have been implemented The shape of the Frame Assembly has been changed A Bracket Shoulder Screw and Tapping Screw have been added The shape of the Tray has been changed Rib deletion for bizhub C250 C250P only The shape of the Edge Cover has been changed for bizhub C250 C250P only Due to the above changes the part number for the Manual Feed Tray Unit has bee
48. Select OK Select this saved PRESET of Black amp amp White wheneverblack amp amp white printing is required SPECIAL NOTE Solution contribution by Ed Bellone Chuck Tripp Mark D Attilio Production Print SSD Solution ID TAUS0700745EN Solution Usage 4 Description C D351o0r C D364 when copying or printing Solution CAUSE NVRAM data error SOLUTION Restore theNVRAM data When a NVRAM data error is detected restoring the backup data from Flash ROM on MFPC board is possible with the following procedure 1 Press Stop 0 7 1 3 9 The control panel will display 2 Press on the control panel Note Thiserror code or another C D3xx code may appear again It may be necessary todo the NVRAM data restore procedureseveral times toclear the error code s completely Pressing initiates the data restore which takes a very short time 3 When the restore is finished the control panel displays a message to power OFF the main power switch 4 Turn the main power switch OFF ON If the restore failed thecode will be shown again Note that a restore is possible only if an actual NVRAM data error is detected If the procedure above does not work the NVRAM can be confirmed as the root problem by temporarily swapping the NVRAM from oneof the following models C250 C300 C351 C352 or C450 Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 45 bizhub C352 Miscellaneous To obtain a replacement NVR
49. Solution ID TAUS0900082EN Solution Usage 11 Description Blank display Solution CAUSE Possible corrupted or damaged NVRAM SOLUTION Perform NVRAM Initialize with NVRAM recovery card or replace the NVRAM Note In case of the other issues than those mentioned Do Data Clear in system1 amp gft Initialization of Service mode Do NVRAM Initialize with NVRAM recovery card Ifproblem is not solved although above measurements have been applied the NVRAM will need to be replaced How to use NVRAM recovery card 1 Create the cardin same manner as making a normalfirmware card CAUTION Never format the CF card on color machines Write the datato the existing info using the Firmware Imaging Toolkit 2006 or Cygwin Please installthe special firmware bizhubC450 C351 20070301_ 4037 FO00 GCN G4 000 00 Checksum 29F9 EXE bizhubC250 C252 20070301_ 4038 FO00 GCN G4 000 00 Checksum 16E6 EXE bizhubC352 C300 20070301_ 9J06 FO00 GCN G4 000 00 Checksum 66AA EXE bizhubC203 A02E0Y0 F000 GEQ J8 00 EXE bizhubC253 A02E0Y0 F000 GDQ J8 00 EXE bizhubC353 A02E0Y0 F000 GCQ J8 00 EXE bizhubC451 A00 K 0OY0 F000 GCQ J8 00 EXE bizhubC550 A00 J OY0 F000 GCQ J8 00 EXE bizhubC650 A00 H OY0 F000 GCQ J8 00 EXE 2 Insert the card in the slot 3 Power ONMFP while pressing Clear key until below screen appears 4 Select either NVRAM initialize or NIC setting erase 5 Press Start
50. Switch 8 amp gt SoftSwitch 21 Bit5 1 00100000 HEX 20 over 4 5 sec T4 Waiting time between start Identification Notes a Before performing the above mentioned settings it is recommended to upgrade the firmware to the latest version and to check if the FK 502 will have the latest available version The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more b Expect more communication problems than on anISDN or analog line approximately 15 more Workaround If the aforementioned settingsdo not showan acceptable result offer as alternative Unimessage Pro Fax Server Solution where Scan to E mail with auto prefix suffix setting is used depending on the machine Series prefix suffix will be added automatically or can be selected manually RightFax Server with Setup Utility for RightFax using OpenAPI SPECIAL NOTE Solution contribution by KM Europe BEU and Cesar Jimenez Production Print SSD Solution ID TAUS0647697EN Solution Usage 23 Description How to set up Microsoft Windows 2003 Server for Scan to SMB Solution How to set up Microsoft Windows 2003 Server for Scan to SMB Note To view the document s Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following U
51. TAUS0801039EN Solution Usage 1 Description C5354 C 5354 shortly after power ON Solution CAUSE Poorly seated connector to the ozone ventilation fan motor M14 or failed motor resulting in no rotation of the ozone ventilation fan SOLUTION To check the ozone ventilation fan motor perform the following 1 Visually inspect the ozone ventilation fan motor for rotation at power ON 2 Check the ozone ventilation fan motor connector CN40 and ensure it is firmly attached to the wiring harness 3 Inspect CNLP on the MFP board Ensure that all pins are straight and properly aligned 4 Replace the ozone ventilation fan motor p n 9313 1000 72 as necessary SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Solution ID TAUS0801256EN Solution Usage 1 Description User authentication and account track not working Solution CAUSE Corrupted data SOLUTION Perform a Data Clear IMPORTANT Prior to the Data Clear The one touches will be erased soit is recommended toexport the addresses from the machine The E mail information will be erased so please export the Device information from the machine Make a note of the TCP IP address configuration as the machine will be reset to DHCP Backup any account codes with PageScope Data Administrator Data Clear 1 Enter Tech Rep Mode 2 Press System 1 3 Press Initialization 4 Press Data Clear and then the Start key 5 Power machine OFF ON when prompted Note After
52. TAUS0901026EN Solution Usage Description The touchscreen displays the hourglass and then the panel goes black Solution CAUSE The NVRANM is corrupt SOLUTION Download the NVRAM recovery files frommykonicaminolta comwebsite and perform the NVRAM recovery procedure Please refer to attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0901295EN Solution Usage Description When duplexing an 11x17 original and selecting fold and staple the magnification ratio changes to 667 percent and the image is reduced Solution CAUSE Booklet is defaulted to ON when selecting fold and staple SOLUTION To turn OFF auto booklet when fold and staple is selected perform the following 1 Press the Utility key 2 Press User Settings 3 Press Copier settings 4 Press Auto Booklet On when Fold and Staple and select OFF SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0901471EN Solution Usage Description Tray 1 does not detect the correct size paper Solution CAUSE The paper size detect board spring loaded sensor assembly behind the tray is pushed in and binding SOLUTION Free up the spring loaded paper size detect sensor assembly SPECIAL NOTE Soluti
53. TAUSO900989EN Solution Usage 2 Description How to obtain spool files from an AS 400 for analysis by the lab Solution Because of the complexityand types of issues betweenMFPs and the AS 400 the Lab may occasionally require that a spool file be provided so that the exact issue can be re created by the lab There aretwo methods to follow depending upon the OS version on the AS 400 Follow these steps to obtain the spool file 1 Obtain the version of the OS 400 that is installed the AS 400 by issuing the following command GO LICPGM The user will need appropriate rights in order to do this 2 When the Work with Licensed Programs menu is displayed type option 10 to display installed licensed programs 3 After the list is displayed it may take awhile press F11 to display the release version This will appearunder the Installed Release column 4 Use theattached instructions to obtain the spool file If the OS version is V5R4M0 or higher then use instructions called Backing up Spool files System i V5R4Mx padf If the OS version is lower then V5R4M0 then use instructions called Instructions to copy spool files off AS400 V5 using FTP final pdf 5 After thefiles are obtained attach them to the SSD ticket SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0902460EN Solution Usage 2 Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 110 bizhub C352 Software Driv
54. THIS DOCUMENT Copyright 2009 Konica Minolta Business Solutions U S A Inc bizhub C352 Abnormal noise or odor Solution ID TAUS0800262EN Solution Usage 2 Description Abnormal noise from exit area of machine Solution CAUSE The holder that supports the fusing unit drive shaftis fractured SOLUTION New parts are available free of charge that provide additional support for the shaft preventing breakage The new parts are effective only if the shaft holder has not been damaged Therefore it is strongly recommended that the kit be installed on all applicable machines at the next service call as a preventive measure preferably before the machine has produced 100K prints Installation time is about 10 minutes IMPORTANT FOC parts for this program will be available for units that are within the affected serial number range as mentioned in attached Bulletin Number 6328 These FOC parts will be available from January 28 2008 to July 31 2008 Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0703743EN Solution Usage 0 Description PROBLEM A squeeling noise is heard when the front door is opened and closed Solution CAUSE The I U drive unit is not mounted properly SOLUTION Reseat the I U drive unit SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Copy
55. The other choice is File amp gt Import amp gt Import from the Previous device Note Import from the previous Device will list a number of Legacy Konica and Minolta Devices from which information could be imported It will then be necessary to supply the TCP IP address of that Legacy device Solution ID TAUS0657818EN Solution Usage 8 Description The customer changed the Admin password and forgot it How can the admin password be accessed Solution There is no procedure to restore the admin password It is possible to reset and enter a new password From Service mode enter STOP 0 Clear select the Administrator Password and enter a new password Once exiting the Service mode the new password is effective Solution ID TAUS0655438EN Solution Usage 7 Description Unable to connect to PageScope Web Connection PSWC from the client browser THE PAGE CAN NOT BE DISPLAYED message on the browser Solution PROBABLE CAUSES 1 This is a known issue with system code that was loaded from the manufacture This has been corrected with patch pt1ogz5ks1 exe 1 OGZ5kK The patch file is attached to this solution Also refer toattached Technical Bulletins 5473 System 2 0 and 5474 System 1 0 Notes a Make sure copier has current firmware version 33 and above b To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 htm
56. URL http www kmbs konicaminolta us eprise main KMBS Support_Center Manuals Pages bizhubC352QuickGuide bizhub C352 Enlarge Display User Guide URL http Awww kmbs konicaminolta us eprise main KMBS Support_Center Manuals Pages bizhubC352EnlarageDisplayOperationsUserGuide bizhub C352 Network Scanner User Manual URL http Awww kmbs konicaminolta us eprise main KMBS Support_Center Manuals Pages bizhubC352NetworkScannerUserGuide bizhub C352 Print Operations User Manual URL http Awww kmbs konicaminolta us eprise main KMBS Support_Center Manuals Pages bizhubC352PrintOperationsUserGuide bizhub C352 Box Operations User Manual URL http Awww kmbs konicaminolta us eprise main KMBS Support_Center Manuals Pages bizhubC352BoxOperationsUserGuide bizhub C352 Copy Operations User Manual URL http Awww kmbs konicaminolta us eprise main KMBS Support_Center Manuals Pages bizhubC352CopyOperationUserGuide bizhub C352 FK502 Facsimile Operations User Manual URL http Awww kmbs konicaminolta us eprise main KMBS Support_Center Manuals Pages bizhubC352FK 502UserManual Solution ID TAUS0653893EN Solution Usage 0 Description Proof Copy and Reservation Copy are Not Available with a Key Counter Connected Solution CAUSE Proof Copy and Reservation Copy are available with a key counter via changes in the Service Mode SOLUTION To allow Proof Copy and Reservation Copy with a key counter connected perform the following 1 Access Service Mode
57. Usage 0 Description Firmware Imaging Toolkit 2006 Ver 2 5 0 Solution See DLBT0601182EN00 pdf for details To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0654265EN Solution Usage 0 Description PageScope Box Operator Preview offset problem Solution See DLBT0601283EN01 pdf for details To view the above PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0654470EN Solution Usage 0 Description Using Banner Separator pages Solution A separator or banner page typically identifies the sender of the document to the printer and gives the date and time of printing One of the standard separator pages can be used or a custom page can be created Microsoft Windows provides three separator page files which are located in the systemroot System32 folder Refer to the table showing the names of the separator page files the type of printer with which it is compatible and the purpose of each page To access the files perform the following 1 Go to Printers and Faxes
58. Usage 12 Description How to change the frequency of Image Stabilization Solution To change the frequency of Image Stabilization 1 Enter TechRep mode 2 Select Process Adjustment 3 Select Image Stabilization 4 Select Span1 for normal frequency select Span2 for less frequent Notes a Phase 2 52 firmware or higher is required b The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0621384EN Solution Usage 11 Description C 12CC at power up Solution CAUSE The Hard Disk Drive HDD was installed but not formatted or is corrupt SOLUTION To format the hard drive perform the following 1 Enter the Tech Rep Mode by pressing Utility Key Meter Count Stop 0 0 Stop 0 and 1 2 Select Machine Adjust 3 Select Memory HardDisk Adjust 4 Select Hard Disc Format 5 Select Physical Format 6 Press the Start key The Start key will turn orange Formatting will take approximately 9 15minutes dependant on drive size and the progress is displayed 7 When 100 OK is displayed select OK 8 Select Fin Time and power OFF the machine 9 Power ON the machine and repeat steps 1 through 4 10 Select Logical Format 11 Press the Start key and wait for the display 100 OK 12 Select OK 13 Select Fin Time
59. Utility can be downloaded viathe Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Pleaserefer to the attached ReadMe prior to installation The attached Font Management Utility User s Guide covers the following Selecting and adding devices Add Delete Mode Add Collectively Mode Delete Collectively Mode Font form list settings file Saving lists as files Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0634060EN Solution Usage 2 Description List of equipment that is no longer being supported Solution Please see attached Product amp amp Technical Support Bulletins 1792 and 2443 andMarketing Bulletin 07 GB 016 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0651223EN Solution Usage 2 Description Passwords for Authentication Account track must be 8 digits Solution CAUSE Security password rules are enabled SOLUTION Set the security password rules to OFF To set the security password rules to OFF perform the following 1 Press Details 2 Select Administrator Setting and enter the password 3 Choose Security Setting 4 C
60. adobe com products acrobat readstep2 html Solution ID TAUS0700570EN Solution Usage 1 Description Pop Up drivers for User Authentication and or Account Track information Solution Pop Up drivers for User Authentication and or Account Track information have been released see attachment Notes 1 The latest version firmware and system software are available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0702445EN Solution Usage 1 Description How to set up FTP Publishing Services on a Microsoft Vista workstation Solution Please follow the step by step procedures as shown in the attacheddocument Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0702462EN Solution Usage 1 Description Questions concerning dual line kit ML 501 operation Can one line be forwarded while one line prints out when the dual line kit
61. attached document Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http Awww microsoft com downloads details aspx DisplayLang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8fidf Solution ID TAUS0656934EN Solution Usage Description Black test patterns are blurry in the Tech Rep mode Solution CAUSE The firmware on the machine is corrupt SOLUTION Re flash the machine Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0657044EN Solution Usage Description Unable to view a User Box Store Scanner under the address book of the Scan button on the machine after it has been registered via PageScope Web Connection Solution CAUSE Network Function Settings set for disable in the administrator mode SOLUTION To be able store and view a User Box Store Scanner in the address book perform the following Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 215 bizhub C352 Utility Counter 2 User Settings 3 Initial Settings and highlight Allow OK Close 3 Administrator Settings Select 9 Security Functions Select 7 Management Functions Settings Select 3 Network Function Settings and
62. before data transmission is completed SOLUTION Increase the Connection Timeout Setting by performing the below procedure 1 Access the Administrator Mode 2 Select Network Setting on the touchscreen 3 Select E Mail Setting on the touchscreen 4 Select E Mail TX SMTP on the touchscreen 5 Select Fwd on the touchscreen three times untilreaching screen 3 of 4 6 Press 30 on the touchscreen untilreaching the desired timeout value The default setting is 60 seconds The value can be set from 30 to 300 seconds 7 Select OK on the touchscreen 8 Select Close twice on the touchscreen SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0802712EN Solution Usage 4 Description C2557 C 2557 error code at power up Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 141 bizhub C352 Warm up wrong display incorrect operation lock up Solution CAUSE The Transport Drive assembly has failed SOLUTION ReplaceTransport Drive assembly p n 9J06 R709 00 For instructions on removing the Transport Drive unit review the attached document To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD and Tom Kelly Workgroup SSD Solution ID TAUS0651694EN Solution Us
63. bizhub C300 C352 C352P and version CBF 00 007 4038 F050 CBF 00 007 00 CHECKSUM A599 EXE is only for the bizhub C252 C252P Note Concerning the aboved issues please refer tothe attached C1183 Check document for additional detail To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 6 Finisher overdriving downward PC11 home position sensoris not functioning Replace home position sensor p n 4037 0905 01 and adjust white actuator of rear side belt p n 4349 2046 02 7 Firmware upgrade is suggested along with system settings changes The following settings can prevent C 1183 errors The settings are under Administrator setting amp gt System Setting Set OFF for Sleep Mode Setting Set OFF for Weekly Timer ON OFF Setting Set OFF for Select Time for Power Save Copyright 2009 Konica Minolta Business Solutions U S A Ine November 2009 130 bizhub C352 Warm up wrong display incorrect operation lock up or Set Sleep on Power Save Key Set OFF on Weekly Timer ON OFF Setting Set OFF on Select Time for Power Save Update to the following specialfirmware for both of Main body and Finisher and set 01 for Switch No 29 on Software Switch Setting so that the finisher does not makea stopped position reset amp lt M
64. bizhub C352 CAUSE One of the image units is not seated properly SOLUTION Reseat all image units Solution ID TAUS0701636EN Solution Usage 1 Description Item number for the wiring harness required to connect an external key counter Solution Wiring harnessneeded to connect the machine to an external key counter Item 4623472 Solution ID TAUS0701863EN Solution Usage 1 Description PageScope Data Administrator 3 0 3 does not allow for the import of SMB information from a csv or txt file Solution CAUSE Special versionof PageScope Data Administrator required SOLUTION Install PageScope Data Administrator version 3 0 5 17091 special application for SMB Sending Address Import Function Notes 1 Restrictions Only supports the same models and firmware levels as the current version 3 0 3 and does not support newer models or firmware levels that 3 0 6 or abovedoes 2 Before installing this version UNINSTALL the standard version of PageScope Data Administrator if it is previously installed on the same PC 3 Other than the added SMB function the functionality is the same as PageScope Data Administrator 3 0 3 4 This special SMB version is available only to those who specifically request it Contact the SSD Hotline if experiencing the SMB import issue and request PageScope Data Administrator version 3 0 5 17091 Solution ID TAUS0701968EN Solution Usage 1 Description How to limit the amount of time it takes for image stab
65. bypass tray message when copying The correct paper size and type is programmed for the bypass tray Also unable to print from the bypass tray Solution CAUSE The Manual Bypass Tray Adjustment needs to be run SOLUTION Perform the Manual Bypass Tray Adjustment 1 Enter the Service Mode 2 Select Machine 3 Select Manual Bypass Tray Adjustment 4 Select Max Width 5 Load the bypass tray with 301mm width paper Note There are 25 4mm to an inch 6 Press the Start button 7 Select Min Width 8 Load the bypass tray with 89mm width paper 9 Press the Start button 10 Select End 11 Select Exit Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 142 bizhub C352 Warm up wrong display incorrect operation lock up Note Make the adjustment again if the results are NG Solution ID TAUS0654748EN Solution Usage 3 Description P5 alert Solution CAUSE IDC Sensor front failure Multiple issues can cause this error Transfer belt is not being completely cleaned during the stabilizaion process SOLUTION Verify the following items 1 Clean the surface of the Transfer Belt Replace Transfer Belt Unit if necessary 2 Clean SE1 IDC Registration Sensor F and SE2 IDC Registration Sensor R For the bizhub C351 C450 clean PC8 IDC Registration Sensor 1 and PC9 IDC Registration Sensor 2 3 Reconnect sensors 4 Open and close the Left Door run an image stabilization s
66. copies prints Refer to attached Bulletin Number 5705 Extending Image Unit Life Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0650393EN Solution Usage 1 Description Is scan to PC SMB supported in a Novell environment Solution Scan to PC SMB in a Novell environment is not supported as the necessary protocol is not installed on a Novell Server or client The following information are the specifications as of 9 08 04 for PC SMB scanning Supported environment 1 Connection to file sharing server in broadcast domain 2 SMB TCP IP shared folder of Microsoft Windows Non supported environment 1 Network beyond router 2 SMB other than TCP IP NetBEUI IPX are not supported 3 Direct Hosting SMB mounted SMB on Microsoft Windows 2000 or later 4 User Level sharing of Microsoft Windows 98 5 Sharing that needs authentication with Microsoft Windows 2003 Domain 6 CIFS mounting of non Windows OS e g SAMBA on UNIX LINUX CIFS sharing on Novell Netware Restrictions of mounting 1 NetBIOS Name Binding a On Microsoft Windows network TCP IP has to be obtained from NetBIOS name as same mechanism as DNS to obtain TCP IP address from Domain name of Internet b On Microsoft Windows OS TCP IP address can be obtained from NetBIOS name by fo
67. enabled SOLUTION This action is correct for a User Authentication enabled machine Solution ID TAUS0701800EN Solution Usage 3 Description How to reset life counters Solution To reset life counters perform the following 1 Enter the service mode 2 Select counter 3 Select Life 4 Select the part or component that was replaced 5 Press the clear button to reset to 0 6 Exit to normal operation screen Solution ID TAUS0702483EN Solution Usage 3 Description Setting SNMP v1 v2c read write community names through PageScope Net Care Solution Changing the read and or write SNMP community names can be implemented as a security measure through PageScope Net Care Please see attached document for instructions Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0702659EN Solution Usage 3 Description In the event that an issue arises that requires immediate action by the technician certain NVRAMs may be exchanged swapped between units due to their compatibility with other models Solution The following groupings of main bodies are compatible for NVRAM exchange with others within their group only in emergency situations or for troubleshooting purposes 7145 7222 7228 7235 bizhub 200 250 350 bizhub 360 420 500 bizhub 600 750 7155 7165 7085 7210 7255 72
68. enter all the Fax Settings like Marketing and Fax Target set to U S and Fax Main is Set If the problem persists the local telephone company needs to check and repair the phone line SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0703752EN Solution Usage 6 Description Diagonal void lines on CMY test prints Solution CAUSE The applicableimaging unit has failed Note See attached sample image To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SOLUTION Replace the applicable imaging unit SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0655596EN Solution Usage 5 Description FS 603 unable to select the finisher from the operation panel Finisher not recognized Solution PROBABLE CAUSES 1 Failed M6 motor in the FS 603 The motor drive beltmay betoo tight causing fuse F3 on PU1 power supply to OPEN Replace M6 p n 4583506401 and PU1 p n 4037621102 if the board is damaged Perform the shift motor belt tension adjustment see attached document Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 136 bizhub C352 Warm up wrong display incorrect operation lock up Notes a Check for any other open fuses on PU1 and replace as necessary b To viewthe PDF Adobe Reader must be i
69. for a long period of time Damp paper perforated paper or paper with punched holes Extremely smooth or extremely rough paper or paper with an uneven surface Paper that has been treated such as carbon backed heat sensitive or pressure sensitive paper Paper that has been decorated with foil or embossing Paper of a non standard shape not rectangular Paper that is bound with glue staples or paper clips Paper with labels attached Paper with ribbons hooks buttons etc attached SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD and Mark D Attilio Production Print SSD Solution ID TAUS0807965EN Solution Usage 2 Description With the Fiery controller connected Power on the controller is displayed on the MFP Solution CAUSE Failed HDD SOLUTION Replace the hard disk in the IC 406 p n A006 1003 00 Special note Solution contributed by Shane Bullis Imagetec Solution ID TAUS0808178EN Solution Usage 2 Description How to forward faxes to different destinations for each line with multi line fax option Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 56 bizhub C352 Miscellaneous Solution Due to design constraints it is not possible to forward received faxes to different destination Both lines will forward received fax to same forwarding destination However on a limited basis it is possible to set up fax forwarding to different destinations based on TSI routi
70. from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0657563EN Solution Usage 48 Description How to troubleshoot C D370 CD370 Solution To troubleshoot the error 1 Reset the code by pressing stop 0 7 1 3 9 This will display a on the LCD Press this button 2 Perform a Data Clear and then perform the Setup Procedures from the beginning 3 Perform a NVRAM Recovery Procedure Please see attached document To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 4 lf the problem persists Replace the NVRAM and PWB MFP Note Please call the SSD Hotline for NVRAM replacement PWB PART NUMBER 4038 0121 06 bizhubC250 4038 2414 01 bizhubC252 A02E H342 05 bizhubC203 C253 A02E H341 05 bizhubC353 A00J H020 07 bizhubC451 C550 A00J H021 00 bizhubC650 SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD and Cesar Jimenez Production Print SSD Solution ID TAUS0800104EN Solution Usage 43 Description VolP TX RXsolutions Solution More and more customers changing their PBX systems from analog or ISDN to VolP based PBX systems Note A digital to analog converter can be usedand will work but Konica Minolta will not provide any support if there arephone fax issues Due to the general inc
71. in the table below C450 C450P Card ver MFP Cont ver C351 Card ver MFP Cont ver C250 C250P Card ver MFP Cont ver C352 C352P Card ver MFP Cont ver C300 Card ver MFP Cont ver Phase2 0 NG A7 G00 B6 000 A8 G00 B6 000 81 G00 75 000 08 G00 07 000 08 G00 07 000 Phase2 0 Modified Fixed GCU A7 GCU B6 000 GCU A8 GCU B6 000 GCU 81 GCU 75 000 GCU 07 GCU 07 000 GCU 08 GCU 07 000 Phase2 5 NG D2 Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 152 bizhub C352 Warm up wrong display incorrect operation lock up G00 D1 000 No Production A3 GO00 A1 000 No production No Production Phase2 51 Production Fixed D4 G00 D3 000 No Production AS G00 A3 00 33 G00 33 000 33 G10 33 000 Phase2 52 Fixed version for field update D7 G00 D7 000 D7 G00 D6 000 A8 G00 A6 000 The same as above Phase2 51 The same as above Phase2 51 To clear the C D354 error please perform the following 1 On the control panel press Stop amp gt 0 amp gt 7 amp gt 1 amp gt 3 amp gt 9 will appear on the LCD panel 2 Touch The NVRAM data saved in Flash memory will be restored in NVRAM 3 After completion of the restore power the machine OFF ON 4 With procedures above the NVRAM data stored in flashROM will be written into NVRAM To delete improper HDD data restored please perform the
72. indows H ardware Quality L abs Download Access the Download Selector and type WHQL in Find downloads then click on Search amp gt Solution ID TAUS0652862EN Solution Usage 1 Description When scanning to E mail and using External Authentication the From field can be edited Solution CAUSE Restrict User Access options need to be programmed SOLUTION Follow this procedure 1 Select Utility 2 Administrator 3 System Settings 4 Restrict User Access 5 Restrict Access to Job Setting 6 Change The Form Field set to RESTRICT Solution ID TAUS0653411EN Solution Usage 1 Description Product Configurator C352 Solution C352 Product Configurator Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 191 bizhub C352 Solution ID TAUS0653918EN Solution Usage Description Overlay Printing Solution To Overlay Print perform the following 1 Use the PCL Driver Select a Document thats has the Preset Header i e Fax Cover Letter Select Document Master File Print Select the C352 Properties Select Overlay tab Create Overlay Browse Files enter a name OK Print Open a New File which you want
73. numberbeing updated must be viewable If the model is not listed chances are thatan earlier version of Firmware Imaging Tool is still being used For the Firmware Imaging Tool version 2 52 bizhub C650 C550 C451 must be listed in order to see the correct files Pleaserefer tothe attachedexample Solution ID TAUS0702436EN Solution Usage 4 Description Dim LCD Solution CAUSE No display on the control panel Possible bad connection SOLUTION To correct 1 Re flash the copier with current firmware 2 Re seat all connectors on the PSB MFP or PWB PRCB 3 Replace the PWB MFP or PWB PRCB 4 Flash the copier with current firmware after board replacement Part Number Description 4038 2414 01 PWB MFP C252 9J06 H003 01 PWB MFPB C300 9J06 0101 02 PWB MFPB C352 Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 182 bizhub C352 9J06 0121 06 PWB PRCB C300 C352 Solution ID TAUS0702695EN Solution Usage 4 Description Unable to print and unable to print a configuration page Solution CAUSE The controller is set to OTHER SOLUTION To change 1 In the TECH REP mode select System 2 and Image Controller Settings 2 For an external Fiery IC 402 or IC 405 controller set the controller number to 1 3 For the STANDARD built in controller the Peripheral setting would be controller 0 Machine Peripheral Setting Controller Type Controller 1 External Fiery controller IC 402 Controller 0 b
74. offers the ability to differentiate between color and B amp amp W on a per page level You can now track and differentiate between color and B amp amp W for both copy and print based on user login when connected to Equitrac Professional Equitrac Express or Equitrac Office With the Vendor 2 interface you will have access to MFP features such as Auto Color Duplex and Booklet that are not available with the Vendor 1 interface Other features such as User Box and TWAIN scanning are restricted Please refer to the Service Manual for a complete list of restrictions and see the attached Marketing Bulletin forltem Numbers and Requirements To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0801734EN Solution Usage 2 Description FK 502 fax communication timeout errors Solution CAUSE No response to V 34 signal High speed fax communication SOLUTION New time settings have been implemented from phase 3 05 onwards New ITU recommendations T 30 for Faxing over IP 450ms time windows between ANSam and DIS Formerly when a V 34 device sent a fax to a non V 34 device the sequence ANSam to DISprogress was75ms Because of the fact that the called device cannot respond to ANSam this setting has been implemented However if the V 17 modulation is used without disabling echo cancellers it will negatively impact t
75. on a Microsoft Windows 2000 computer 1 Open the Start amp gt Settings amp gt Network and Dial up Connections dialogue 2 In this window click on the Add Network Components link 3 With your Microsoft Windows 2000 installation CD in the drive checkmark Other Network File and Print Services Next 4 The Print Services for UNIX should then install You will now be able to set up an LPR connection to your Fiery controller SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0808260GE Solution Usage Description How to Fax Forward in TIF format Solution Please install firmware version J8 or later to allow TIFF to be set for fax forwarding and set software switch 28 to HEX assignment 08 1 Enter the Service Mode 2 Select System 2 3 Select Software Switch Setting 4 Touch Switch Number and enter 28 5 Select Hex Assignment and enter 08 or set bit 3 to 1 08 will be displayed in the Hex Assignment 6 Touch Fix 7 Exit Service Mode BIT 010011011 alkali 876543210 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0808264EN Solution Usage Description Legal size booklet creation from the MFP Solution Please follow the attached step by step procedure To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products a
76. originals Solution CAUSE The machine has not been properly set up SOLUTION Perform the following Press Utility Counter Administrator Settings 12345678 Select Administrator Registration Under Administrator Name enter a Name Administrator Name or Copier Name E mail address Enter Administrator E mail or Copier E mail Press OK Select Input Machine Address Under Device Name enter the given name for the copier E mail Address Enter the E mail address of the copier 10 Press OK 11 Exitby pressing Close three 3 times SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD ONDINA N Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 13 bizhub C352 Controller no or slow print scan failure garbled data lockup Solution ID TAUS0800032EN Solution Usage Description Offending Command error when printing certain non driver based PostScript files Solution CAUSE The bizhub C352 C352P PostScript interpreter is unable to interpret the PostScript print code SOLUTION Firmware for the bizhub C352 C352P has been developedand corrects this issue Please install firmware version GWS H5 or above which isavailable via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Tony Pizzoferr
77. originals to be run from the RADF without jamming or cutting off a part of the image SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 98 bizhub C352 Paper Conveyance jams no feed folding tearing skewing curling Solution ID TAUSO700618EN Solution Usage 57 Description FS 514 codes C7503 C 7503 J7502 J 7502 J7503 J 7503 intermittently and all of the pages from one set do not exit with that set but are then included with the next set Solution PROBABLE CAUSES 1 One way gear on the shaft with the FN6 knob Clean or replace the one way gear s p n 4349 1611 01 19T small and inside and p n 4349 1633 01 32T large and outside 2 Shear pin on the shaft holder is broken stopping the exit paddle roller from turning Replace the shaft holder p n 9J08160201 if holder is cracked or paddle is worn Note Please see attached pages from Parts Manual for location of the shaft holder 3 The FS 514 is not properly supported by the castors causing misalignment Ensure that the castors and adjusting plates are set so that they touch the floor as illustrated in the installation instructions 4 Modification to lower exit rollers is necessary Wrap electrical tape around the lower exit rollers to improve the diameter as described in the Microsoft Windows Media video attachment 5 Insufficient roller pressure Re
78. paper transport SOLUTION To prevent this the Guide in the Fusing Unit has been changed to one having a conductive coating Due to this the item code for the Fusing Unit has also been changed Please refer to the attached Parts Modification Notices for more detail To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 19 bizhub C352 Dirty image Spots banding streaks smudged or background Solution ID TAUS0801615EN Solution Usage Description There are digital lines on the output when printing The issue appearsin the main scan direction Solution CAUSE The Video PWB in the controller has failed Please see the attached sample output To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SOLUTION Replace the Video PWB p n 4060 1002 01 to resolve the copy quality issue digital noise problem Note Thepart comes with 2 cables 1 USB fits the controller the other cable has a black connector and does not fit the controller Use the old gray cable from the original PWB The black cable is not used in the installation SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0901674EN So
79. remove and re install the driver according to the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0701319EN Solution Usage Description A Destination device is not supported error occurs when trying to Import a document from a User Box with the Standard Controller using the HDD TWAIN driver Alternatively no error message may occur and the HDD TWAIN driver does connect to the device after specifying a mailbox However the Acquire button is not activated and is grayed out No documents are displayed as being retrieved Pressing the Refresh button does not make the Acquire button available or download the documents from the Users HDD box Solution CAUSE Driver upgrade required SOLUTION Upgrade to theHDD TWAIN driver version 2 0 9 Note The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Solution ID TAUS0702004EN Solution Usage Description MT 501 cannot print to the mailbin afte
80. set the HDD to Installed SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0701272EN Solution Usage 2 Description Unable to print via the standard controller Can PING and browse the NIC Solution CAUSE The memory is scrambled or corrupt SOLUTION Perform a Data Clear by performing the following procedure 1 Enter the Tech Rep Mode by pressing the Utility Key and then enter Stop 00 Stop 01 2 Press System 1 3 Press Initialization and then Data Clear Note Prior to performing the Data Clear export the address book Upon completing the Data Clear reinstall the hard drive the TCP IP address and import the address book SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0702135EN Solution Usage 2 Description T81 when attempting to transmit a fax TX using one touch dialing Solution CAUSE Dial tone not detected Fax TX off hook is OK Fax RX is OK SOLUTION When setting up one touch dialing insert at least one extra pause to allow time for the PBX dialtone to be detected Also make sure to disable Dial Tone Detection go to 1 Service Mode 2 Fax 3 Network 4 Network Setting2 5 Dial Tone Detection and set it to OFF SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0703698EN Solution Usage 2 Description FK 502 unable to transmit or receive and an error RO9 is i
81. swap a NVRAM from another color MFP bizhub C250 C252 C352 C353 C451 C550 C650 for testing purposes and see if it corrects the issue If so order a new NVRAM IMPORTANT All data except sales counter data will be initialized SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0649162EN Solution Usage 10 Description C D231 is indicated shortly after power up Solution PROBABLE CAUSES 1 The 128MB memory may be installed in the wrong slot Check to see if the memory module provided with the fax option has been inserted in the lower slot of three on the PWB MFP board If there is more than one memory board installed and there is uncertainty as to which memory module to insert check the size of the memory The one used for the fax option is slightly larger than the other memory modules Make sure this larger module is inserted in the lowest slot If the memory module is inserted correctly try removing the memory and then cleaning the pins with alcohol Reinstall to the lower slot If the C D231 error persists the fax option should be replaced 2 The Fax option is set with no fax kit installed Disable the fax option a Enter Service mode b Select System 2 c Select Option Board Status d Ensure Fax Main and Fax Sub are both Unset 3 Memory DIMM is not installed or cannot be recognized by the system Install the required Memory DIMM packed with Enhanced option board Ensure t
82. temperature high humidity Consequently the area between theconductive cover and glass expands and loses connection For more detail please refer to the attached documentation To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 139 bizhub C352 Warm up wrong display incorrect operation lock up SOLUTION TheTouch Panelhas been modified and shouldbe replaced when the symptom occurs An FOCTouch Panelis available To obtain a free of chargeTouch Panel p n 9981000367FOC please follow the following procedure SSD REPLACEMENT PART S CLAIM ORDERING PROCEDURE Part s can be ordered via the online SSD Solutions RA Claim form which is accessible in MyKonicaMinolta com amp gt Service amp gt Warranty Repair amp amp Special Programs amp gt Warranty Services amp amp Technical FOC Programs amp gt SSD Technical Solutions Claim amp gt SSD Solutions RA Claim form Select the appropriate Solution ID from the SSD Solutions pop up box in the SSD Solutions RA Claim Form The choice will then display a description of the associated part that will be shipped Under this SSD program KMBS will ship the Touch Panel at LDN Pricing Upon receipt of the defective Touch Panel at the KMBS Warranty Recovery Center KMBS will issue a credit to reverse th
83. the SFV file was created What is an MD5 MD5 did not exist until somewhat recently as md5sum is a popular UNIX format similar to SFV and UNIX does not use file extensions the way Microsoft Windows based systems do MD5 uses the md5 algorithm to computechecksums rather than the CRC 32method used by SFV The md5 algorithm is almost Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 94 bizhub C352 Miscellaneous as fast as CRC 32 but it is much more accurate at detecting changes in files Some key features of HkSFV Easy installation and automatic uninstallation leaves no trace in the registry even goes one step further than most programs and restores previous file associations when you remove it One click creation and checking of SFVs and MD5s Flawless amp amp smooth upgrading to new versions simply install the new version Automatic association with SFV files and an option to fix file association when other programs steal it Handles SFV and MD5 files from any other program invisibly including files created on NIX Database cache of previously checked files Batch SFV and MD5 checking queue up and check many SFVs and MD5s in one pass specify a directory and check all the SFVs and MD5s in that directory including subdirectories if you want Automatically find renamed files while checking SFV or MD5 files Enqueue SFVs or MD5s during file verification Recursive directory support during creation and
84. the following a Click on Start b Click on Run c Type Enter and press OK d Enter ipconfig all e Make note of the Default Gateway and DNS servers listed Solution Usage Solution Usage Solution Usage Solution Usage Solution Usage 3 Verify that the MFP Gateway DNS server TCP IP address and DNS Search List under Network Setting in Administrator mode match the workstation settings IMPORTANT The DNS settings are critical if using the F5 hostname in the engine SMTP Server address field 4 Verify the correct TCP IP port is being used for outgoing mail 5 Verify SMTP Authentication is not being used 5 After steps 1 through 4 have been confirmed reconfigure the engine to send E mail directly to E mail server sitting behind the F5 device 6 Another troubleshooting tool is performing a network capture The following items will be needed to perform network capture a Laptop b Hub Network switch will not work because data is not to every port on the device c Two patch cables d Network capture software e The attached Ethereal Users Guide for information using Ethereal network capture software successful and unsuccessful E mail transmissions Ethereal can be downloaded at http www ethereal com download html Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at Copyright 2009 Konica Minolta Busin
85. the overlay to print on top Select File print select C352 Properties Overlay Print Overlay select you Master file OK Print D EON Solution ID TAUS0654000EN Solution Usage Description Scan to emails are received as multiple email attachments with a dat file extension Solution CAUSE Binary Division is turned ON SOLUTION Browse to the Nic and log in as Administrator Select Network Email setting and scroll down to Binary Division and select OFF Solution ID TAUS0654044EN Solution Usage Description What are the linear speed differences of the machine normal compared to glossy or Thick3 mode Solution The C350 operating speed is as follows Running 8 5x11 with with normal paper 35ppm Special paper or with the glossy setting 12ppm single sided 10 sides min double sided Solution ID TAUS0654635EN Solution Usage Description Bypass capacity for envelopes OHP labels envelopes and postcards Solution The bypass capacity is 10 envelopes 20 OHP 20 labels or 20 postcards Solution ID TAUS0654640EN Solution Usage Description Procedure to follow when upgrading to Phase 2 5 version firmware Solution To upgrade the machine to Phase 2 5 version firmware use the following link for upgrade procedures and new enhancement features available Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products
86. thisadd ERRMSGINFO 5 Start the writer and vary the device on and test These changes must be done for the other device on the AS 400 SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0800403EN Solution Usage 1 Description How to print SAP R 3barcodes Solution In order to print SAP barcodes you need to have the barcode fonts installed on the MFP This means that you need to purchase SAP compatible barcode fonts and install them onto the HDD of the controller Currently the best andeasiestway to print SAP barcodes is to attached a device from Typehaus to the MFP This device has been tested and it complete compatible with SAP barcodes This device is so sophisticated that you need not configure it with an TCP IP address it will assume the TCP IP address of the MFP and intercept the font call for the barcode and replace the call with the actual barcode fonts Nothing else will be required To Purchase this device contactTypehaus at http typehaus com Be sure to mention your affiliation with Konica Minolta SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0800692EN Solution Usage 1 Description Does the Parameter Chip come standard with the replacement board Solution The Parameter Chip does not come standard on the new boards Note The Parameter Chip must be ordered online as with the NVRAM Please see page 6 of attached Bulletin Number5783 To viewthe PDF Adob
87. to KMBS printers perform the following 1 From the Main Menu under Selection or Command type CRTDEVPRT amp lt enter amp gt 2 Change the following to set up the printer those settings not changed keep at default a Device Description name the printer i e KMPrinter b Device Class LAN c Device Type 3812 d Device Model 1 e LAN Attach IP f Port number 9100 g Font Identifier 011 h Form Feed Autocut i Manufacturer HP5si j Paper Source both letter k Address TCP IP address of the NIC User Define Option IBMSHRCNN m System Driver hit F4 IBMSNMPDRV or HPPJLDRV if SNMP is disabled in the environment Note Vary ON the device to allow attachment SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0647925EN Solution Usage 6 Description How to perform trouble reset to reset a trouble code Solution To perform trouble reset do the following 1 Turn OFF Main Power Switch 2 Turn Main Power Switch ON while pressing the Utility Counter key 3 Touch Trouble Reset 4 Check to make sure OK is on the display 5 Turn OFF the Main Power Switch and wait 10 seconds then power the unit ON SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 40 bizhub C352 Miscellaneous Solution ID TAUS0657371EN Solution Usage 6 Description Ci
88. to capture any toner that manages to pass through the waste toner filter PARTS Description Part No External filter 9J06P00400 External filter holder 9J06P00500 Note Please refer to attached Bulletin Number 6540 for additional information To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0802611EN Solution Usage Description What is the part number for IC 17 on the DF 608 control board Solution IC 17 p n V864800079 SPECIAL NOTE Solution contribution by Clinton Marquardt ESS BES Solution ID TAUS0802654EN Solution Usage Description Errors when writing to the CF card via the Firmware Imaging Toolkit Solution CAUSE Thereis additional setup configuration requiredafter installing the Firmware Imaging Toolkit SOLUTION Procedure by OS Microsoft Windows Vista 1 Open Control Panel Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 88 bizhub C352 Miscellaneous 2 Open System and Maintenance and then click on Administrative Tools 3 Double click on Local Security Policy 4 Local Security Policy is opened and Security Settings is displayed in the left portion ofthewindow 5 Click left side of Local Policies and then Local Policies is opened 6 Click displayed Security Options and then double click on Devices Allowed
89. to format and eject removable media that is displayed in the right side ofLocal Security Policy window 7 Change the setting to Administrators and Interactive Users and click OK 8 After restarting PC all users can use Compact Flash Card Microsoft Windows XP 1 Open Control Panel 2 Open Performance and Maintenance and then clickon Administrative Tools 3 Double click on Local Security Policy 4 Please open the following policy Security Settings Local Polices Security Options Allowed to format and eject removable media 5 Select Administrators and Interactive Users and then click OK 6 Rebootthe PC to take effect Microsoft Windows 2000 1 Open Control Panel 2 Open Administrative Tools 3 Double click on Local Security Policy 4 Please open the following policy Security Settings Local Polices Security Options Allowed to format and eject removable NTFS media 5 Select Administrators and Interactive Users and then click OK 6 Rebootthe PC to take effect SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE and lan Lynch Production Print SSD Solution ID TAUS0802751EN Solution Usage Description How to set up WebDav from Microsoft Windows 2003 Server Solution Please perform the step by step procedures mentioned in the attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep
90. usethe hostname the portion to the left of in the engine s email address The attached file is ascreenshot showing the Lotus Domino Short name field Note To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 108 bizhub C352 Software Driver related SPECIAL NOTE Solution contribution by Rick Veale ESS BSE Solution ID TAUS0657138EN Solution Usage 2 Description When scanning with eCopy the preview is not displayed the optics did not work and the message at the bottom left of the scan indicates Scan complete Solution CAUSE There issomewhat of an incompatiblity with most ofthe KMBSTWAIN drivers and the eCopy ScanStation SOLUTION There is a driver that does work well and supports color scanning This has been commonly referred to as the GUI suppressed Non GUI driver Notes 1 Prior to installation unload the presentTWAIN drivervia Control Panel amp gt Add or Remove Programs IMPORTANT Stop ALL eCopy services in order to remove the driver 2 The latest TWAIN driveris available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS
91. verification Supports creation of bad and missing files or deleting failed files Drag and drop SFV or MD5 file or directory to create check SFV or MD5 SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0901553EN Solution Usage Description DC Power Supply DCPU connector layout Solution Please see the attached documentation for a full details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0901554EN Solution Usage Description REYB PWB SIF connector layout Solution Please see the attached documentation for a full details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0902308EN Solution Usage Description MK 706 PCI Expansion Board part number Solution MK 706 PCI Expansion board p n 4038 0124 02 Note Please see attachment for picture of the item This board is the interface board between the Fax Board FK 502 and PWB MFP SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0902402EN Solution Us
92. warm up when reaching 115 in Pressure Roller temperature Mode2 99 seconds A4 or Letter is printed at 17ppm when reaching 145 after completing warm up by reaching 135 in Pressure Roller temperature Mode3 180 seconds Warm up completes when reaching 165 in Pressure Roller temperature Setting Procedure 1 Enter into Service Mode 2 Select Machine 3 Select Change Warm Up time 4 Select Mode X 2 Setting method on fuser Heating Roller temperature 1 Enter into Service Mode 2 Select Machine 3 Select Fuser temperature 4 Set 10 or 20 in cross point of Plain paper and Heater Roller SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0808174EN Solution Usage Description How to print envelopes from Microsoft Word When printing envelopes from the bypass tray there may be a message to load paper in the bypass Solution The steps that follow describe the procedure to print on a standard 10 business envelope Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 102 bizhub C352 Paper Conveyance jams no feed folding tearing skewing curling 1 Place a 10 envelopeon the bypass tray of the MFP 2 Register the paper size and paper type of bypass tray using the MFP control panel Custom paper size amp gt X 9 1 2 Y 4 1 8 Paper type amp gt envelope 3 Install the C250 PCL Driver on a P
93. wrong display incorrect operation lock up bizhub C250 C250P C252 C252P CAUSE Jam is incorrectly detected due to malformed by heat fuser actuator SOLUTION Replace the Fusing Unit witha modified Fusing Unit Lot Number for modified Fusing Unit 071129 orinstall the modified heat resistantActuator p n 4038 5728 03 into theexisting Fusing Unit Current Fusing Unit part numbers 4038 R773 00 forbizhub C252 C252Pand 4038 0754 00 for bizhub C250 C250P SPECIAL NOTE Solution contribution by KMBT Japan bizhub C351 C450 C450P CAUSE Material may have entangled in the exit rollers causing too much friction This in turn causes the fuser drive motor to run slower than normal SOLUTION Open the right side door and verify the exit rollers p n 4025 5901 02 rotate smoothly If there is too much friction remove the exit rollers and check for any foreign material SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD bizhub C203 C253 C353 PROBABLE CAUSES 1 Failed DCPU and or fuser motor M5 Check for 24V DC at DCPU CN10 pin 1 Replace DCPU if no 24V DC present at DCPU CN10 pin 1 p n AO2E M400 01 If deemed necessary replace fuser motor M5 p n AO2E M100 00 2 Failed PRCB PWB MC Replace PRCB p n A02EH00106 3 Binding fusing unit or possible failed fusing motor Prior to replacing the fusing motor M5 please perform the following a Confirm that the fusing motor CN79 is firmly seated b R
94. 0402 for bizhub C351 and p n 4037780303 for bizhub C450 bizhub C451 C550 C650 1 The PRCB ROM has failed Replace the PRCB p n A00J H001 06 and reflash machine firmware 2 Poorly seated connector on the PRCB board or failed PRCB board Reseat all connectors on the PRCB board Thoroughly inspect CN12 of the PRCB board Ensure all pins are straight and the connector is firmly attached to the board Replace the PRCB p n A00J H001 06 as necessary SPECIAL NOTE Solution contribution by Tom Kelly Mike Galletta Workgroup SSD and Cesar Jimenez Gregg Gallant Ed Bellone Gary Scimeca Ted Young Production Print SSD Solution ID TAUS0700028EN Solution Usage 8 Description C1191 C 1191 error code Solution PROBABLE CAUSES 1 Aligning bar moving mechanism malfunction Check the operation of Align motor 2 M6 p n 9J08 M103 00 2 andPC8 sensor p n 4037 0905 01 Replace theFinisher Control Board if deemed necessary FSCB p n 9J08 0101 03 2 The tray where the paper is stapled is out of place causing the stapling unit to bind thus PC8 is not turnedON at power up Reinstall the tray p n 9J08 1504 03 so that the stapling unit is not obstructed Note The tray is shown onP7 Alignment Section Key 15 in the Parts Manual see attached page To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solut
95. 04EN Solution Usage Description C D00C code at power up Solution CAUSE HDD became corrupt or damaged SOLUTION Format HDD physical and logical drives Replace HDD p n 9J06 M700 00 if necessary SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUS0802205EN Solution Usage Description Totally black control panel and the start key is orange amber Solution CAUSE The MFP board has failed SOLUTION Please replace the MFP board p n 9J06 0101 02 SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0802365EN Solution Usage Description Intermittent C FA01 CFA01 The machine sometimes displays Now warming up then the screen goes blank Solution CAUSE Failed PRCB Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 170 bizhub C352 Warm up wrong display incorrect operation lock up SOLUTION Replace the PRCB p n 9J06 0121 06 SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0802377EN Solution Usage Description The BOX tab is missing in PageScope Web Connection when browsing to the machine NIC Solution PROBABLE CAUSES 1 The main body memory is scrambled Perform a Data Clear IMPORTANT Prior to the Data Clear The one touches will be erased so it is recommended to export the addresses from the machine The E mail information will be erased so please export
96. 0653424EN Solution Usage 0 Description Specifications and Installation Guide C352 Solution Specifications and Installation Guide C352 Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0653538EN Solution Usage 0 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 202 bizhub C352 How to Scan to FTP on a Novell 6 5 with Service Pack 2 Solution To Scan to FTP on a Novell 6 5 with Service Pack 2 perform the following 1 Login to the Copier via Web Browser PSWC 2 Click on the SCAN Tab 3 Click on New Registration 4 Select FTP 5 Name Enter the Name you want it to show up on the Copier One Touch 6 Host Address The TCP IP Address of the Computer generating the FTP Services 7 File Path If the File folder is located on the Root of the Server enter Period 8 User ID login Name 9 Password Password 10 Click on Apply Trademark ownership information Solution ID TAUS0653631EN Solution Usage Description Power consumption specifications for the C352 Solution The power consumption is as follows Warm up 064KWH Standby see note 186KWH Running 1 334KWH Note Energy consumed by mainbody excep
97. 1 PC 202 PC 203 Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 96 bizhub C352 Miscellaneous PC 204 PC 206 PC 402 PC 403 PC 405 PC 407 PF 122 PF 124 PF 210 Note Original and modifiedparts are not to be mixed Boards and motors must be replaced as a set both must be either original style or modified style Please see attached Bulletin Niumber 6703 for additional information and part numbers To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0902763EN Solution Usage Description OUI list for KMBS products Solution The first three octets in transmission order of the MAC Address identify the organization and are known as the Organizationally Unique Identifier OUI Some customers may want these numbers toadd KMBS productstoan exception list The attached file lists the OUI ofpopular models If OUls for other models are needed establish a new ticket for the request Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Stu Dern ESS Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 97 bizhub C352 Original jam no feed multi feed folding tearing skewi
98. 2 C352P C450 C450P CAUSE A piece of paper has gotten stuck behind the tray SOLUTION Remove the tray and look for paper in the connector for the tray Solution ID TAUS0653876EN Solution Usage 1 Description The MFP control panel blanks out during pre drive Solution CAUSE The Hard Disk Drive was just replaced with the ribbon cable incorrectly connected SOLUTION Connect the HDD ribbon cablewith the red line on theedgeof the cableat the top andwith four 4 empty gold pins showing at the bottom of the HDD connector Solution ID TAUS0653883EN Solution Usage 1 Description After restoring the backup data with the HDD backup utility C D354 CD354 is indicated Solution CAUSE Firmware update required SOLUTION Please update base firmware toat least Phase 2 52 IfPhase 2 51 firmware is already installed in the machine it is not necessary to update firmware to Phase 2 52 Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 151 bizhub C352 Warm up wrong display incorrect operation lock up Note For a customer already using the backup utility Please install the updated firmware to the MFP and then perform the HDD backup with the utility For a customer currently not using the backup utility Please update the firmware before the customer uses the HDD backup utility The problem happens on the units with the Phase 2 0 level firmware or Phase 2 5 level installed The firmware versions are shown
99. 2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0802764EN Solution Usage Description FK 502 how to program the default paper tray for RX fax Receiving Solution To program the default paper tray to print incoming faxes receiving RX faxes perform the following 1 Press the Utility Counter key Touch Administrator Setting on the touchscreen Touch Fax Settings on the touchscreen Touch TX RX Setting on the touchscreen Go to Page 2 Touch Tray Selection for RX print on the touchscreen Select and highlight the desired fax paper tray located on the right side of the screen Under Job Setting Select Prev or Next to selct the Tray you wish Touch OK on the touchscreen Press Close 10 Press Close 11 Press Close SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD OONDOARWDPD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 89 bizhub C352 Miscellaneous Solution ID TAUS0802819EN Solution Usage Description How to set up WebDav from Microsoft Windows 2000 Server Solution Please perform the procedures mentioned in the attached documentation To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Prod
100. 4 Description Security features Solution Please refer to attached matrix to view the various security features Features included User Authentication HDD Encryption Automatic Job Erase Temporary Data Overwrite HDD Sanitizing Overwrite all data Hard Drive Lock SSL HTTPS IP Filtering Port and Protocol Control Protection from Virus Worms Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 47 bizhub C352 Miscellaneous Secure Print Scan Data Encryption SMTP Authentication POP3 Before SMTP APOP Authentication User Network Authentication ISO 15408 Certification Copy Protect Notes a To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html b For more in depth security information please go to Konica Minolta s bizhub security page http kmbs konicaminolta us content about bizhubsecurity html Solution ID TAUS0643108EN Solution Usage 3 Description Slow printing of large files Solution CAUSE This can be caused by a network issue If the data is flowing through a switch the switch may contain noise SOLUTION Remove the bizhub C350 from the network and print the file If it prints correctly try routing the data through another switch The MFPhasa setting to resolve slow printing ADMIN SETTINGS amp gt SYSTEM SETTINGS amp gt OUTPUT SETTINGS amp g
101. 47541EN Solution Usage 13 Description C B003 CB003 code Solution PROBABLE CAUSES 1 The fax board is installed in the incorrect slot Install the fax board in the rearmost slot 2 The Fax Sub was set to SET at installation Change the Fax Sub to Unset in Service Mode by performing the following a Access the Service Mode b Select the Option Board Status c Select UNSET of Fax Sub d Select End and Exit to return to copy screen 3 The FK 502 board is not seated properly Remove and reseat the fax board bizhub C451 C550 C650 4 Poor connection between the Fax board and the PCI board Ensure the connection between the Fax board and PCI board is secure Note Please use the attached document on how to check the connection between the Fax board and PCI board 5 The mounting brace for the PCI interface board into whichthe FK 502connectshas been pushed back not making a complete connection Note C B016 code may also be indicated Reform the mounting brace for the PCI interface board and ensure that the FK 502 is properly seated intothe connection If the problem persists initialize the Fax board Service Mode amp gt Fax amp gt Initialization 6 Fax misconfiguration The fax option isenabled when there is no fax kit installed Disablethe fax option a Enter the Service mode b Select System 2 c Select option Board Status d Check that Fax Circuit 1 and Circuit 2 are set to UNSET e Touch End and
102. 50 There are no cut in serial numbers because production of these models have already been discontinued ForTouch panel differences and information concerning a free of charge Control panel assembly please refer to the attached documentation To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD and Don St Onge Workgroup SSD Solution ID TAUS0801355EN Solution Usage 7 Description Control panel indicates to enter the HDD lock password after replacing the NVRAM Solution CAUSE Incorrect settings SOLUTION Perform the following procedure 1 Press the Utility button and enter Admin mode 2 Select Security Settings 3 Select HDD Settings 4 Select HDD Lock Password and enter 20 characters The characters cannot be all the same characters i e 11111 or 44444 Use for password 123456789QWERTYUIOPA it will ask for the password again use the same 123456789QWERTYUIOPA 5 Press OK 6 Reboot the MFP SPECIAL NOTE Solution contribution by Gary Scimeca and Don St Onge Production Print Work group SSD Solution ID TAUS0656943EN Solution Usage 6 Description Error R38 when receiving faxes Faxes are going into Memory RX Solution CAUSE Possible Noise and or crosstalk in the phone line SOLUTION Perform a Data Clear Re check and re
103. 5EN Solution Usage Description How to get the TCP IP address of the printer Solution To get the TCP IP address of the printer 1 Utility Counter 2 Administrator Settings 3 Enter Password 12345678 4 Network Settings 5 TCP IP Settings 6 IP Settings 7 OK or close out of all windows SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Solution ID TAUS0801520EN Solution Usage Description The price lists and configuration sheets list two different item numbers for the FS 514 Solution Item 9J08621 is compatible with both the bizhub C252 and bizhub C352 as well as the bizhub C300 Item 9J08611 which has been discontinued is only compatible with the bizhub C352 C300 series and not with the bizhub C252 Note Please refer to attached Marketing Bulletin 06 77 077 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 86 bizhub C352 Miscellaneous Solution ID TAUS0801731EN Solution Usage Description Intermittently user authentication fails when authenticating with Active Directory Solution CAUSE Incorrect server name is entered for Active Directory authentication or the server is a secondary or from a trust
104. 72 bizhub PRO 920 bizhub PRO 1050 C250 C252 C300 C351 C352 C450 C451 C550 C650 IMPORTANT A new NVRAM should be obtained as soon as possible for the machine requiring one ea C350 NVRAM may only be used between other bizhub C350s 2 CAUTION The bizhub PRO C500 8050 NVRAMs may not be exchanged between units due to the serialization of the NVRAM SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0702771EN Solution Usage 3 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 185 bizhub C352 Howto Copy Biometric User Authentication Settings ornon Biometric Authentication settingsfrom one MFP to one or multiple similar MFPs Solution This procedure can be used to Copy Biometric User Authentication data from one C451 C550 C650 MFP to one or multiple similar devices This procedure could also befollowed to Copy non Biometric Authentication information from one MFP to one or multiple similar devices Please see attached document for detailed instructions with screenshots The following isthe procedure to copy User Authentication settings from one 1 MFP to different MFP s using PageScope Data Administrator PSDA Settings copied include User name Password email address and user Biometric profile Multiple similar devices could also be Copied to at the same time 1 From the PSDA main window tool bar select Processing Copy 2 From the Copy Collecti
105. 900416EN Solution Usage 0 Description After a Scan to SMB button is created it does not appear on the copier control panel Solution CAUSE The Print Setting has been disabled SOLUTION To enable the Print Setting perform the following procedure Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 160 bizhub C352 Warm up wrong display incorrect operation lock up 1 Press the Utility button and select Administrator mode 2 Select Network Setting 3 Select SMB Setting and set Print Setting to ON 4 Press OK 5 Press Close 2x to exit Administrator mode SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0901429EN Solution Usage 0 Description Machine will lock up with a flashing data light when printing Solution CAUSE A firmware upgrade is required SOLUTION Load the special MFP firmware according to the table below he latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Model Firmware Version C250 C250P GX8 KO C252 C252P GX8 K1 C300 GX8 K1 C351 GX8 K1 C352 C352P GX8 KO C450 C450P GX8 KO SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0902137EN Solution Usage 0 Description Dark display Solutio
106. A new DataStream type has been created forWSCST WorkStation Customization tables that instructs HPT to create an image of the page instead of transformingit character by character Using this method spacing is maintained throughout the document Note Attached is a general use WSCST where the tray calls are set to ATS SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD and Mark D Attilio Production Print SSD Solution ID TAUS0702418EN Solution Usage Description Can printing be performed when using a host name instead of a TCP IP address via DHCP Solution Printing can be performed when using a host name instead of a TCP IP address via DHCP The Microsoft Windows 2000 or 2003 Server must be set to Dynamically update DNS A and PTR records for DHOP Note See attached screen shots for settings To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0702591EN Solution Usage Description Negative double image every 4 5 inches with all colors Solution CAUSE Primary transfer voltage was set to outside the adjustable range of the 5to 5 adjustment SOLUTION Set theprimary transfer voltage to 0 and perform gradation adjustments Solution ID TAUS0702889EN Solution Usage Description Printing to a printe
107. AM follow the NVRAM BRU replacement procedure see attached bulletin but only after the steps above have beenperformed Solution ID TAUS0702294EN Solution Usage 4 Description How to configure LDAP access on a Lotus Notes R5 or R6 server Performing a LDAP Search using an Anonymous Connection via Lotus Notes supportedLDAPVersion not enabled Solution LDAP Production R5 R6 server setup Edit Notes ini and add LDAP task ServerTasks Router Replica Update Amgr AdminP CalConn Event Sched Stats HTTP POP3 maps LDAP Create a new Configuration document for LDAP to control Anonymous Access Create a new Configuration doc call it Allservers in the Group or Server name then save and close the doc Now open the Allservers doc Note that the Basics tab has changed Select Use these settings as the default for all servers Note that Group or Server name is now Default Also there is now an LDAP tab Click on the fields that you want to be accessible button Set it to show First Name InternetAddress and LastName only Do this so only limited info is available Notes a If you upgrade a server from a previous release to Lotus Domino 6 the LDAP service uses the LDAP anonymous access configuration from the previous release If you create or edit the domain Configuration Settings documents after updating the directory with the Lotus Domino 6 PUBNAMES NTF design the list of attributes allowed for anonymous a
108. APER SIZE IS NOT AVAILABLE SELECT PAPER SIZE message Even though the correct paper is loaded in the copier Even though APS is selected it does not seem to be functioning properly Solution Possible Causes CAUSE Incorrect paper thickness is set SOLUTION For any paper other than NORMAL you will be prompted with this message This is a normal operation To check or change the paper thicknesses perform the following 1 Select PAPER 2 Select the tray you want to check or change 3 Select Change Tray Settings 6 Paper Type Special Size Set 4 Select the Thickness you want CAUSE Paper tray is not setup in Auto Tray Selection SOLUTION To add the paper tray to the Auto Tray Selection perform the following 1 Select Utility 2 Select User Select System Select Paper Tray Setting Select Auto Tray Selection Setting Highlight Select all of the paper trays that should be included in ATS Select OK then exit to main copier screen NOOR WO Solution ID TAUS0656394EN Solution Usage 1 Description Printing from the Workstation with Color Restrictions Setup on the Copier Solution SOLUTION General purpose of this functionality is prohibiting color output for public users and allowing color output for specific users Procedure Printing from the Workstation with Color Restrictions Setup on the Copier 1 Go into the Printers Folder 2 Select your Printer 3 Right Click and select Properties 4 Select Job In
109. Be sure that the Subject text is NOT changed via Scan amp gt Rx Address amp gt Mode amp gt E Mail Setting amp gt Subject 3 Save the current settings Utility amp gt User Setting amp gt Initial Setting amp gt Current Setting Solution ID TAUS0800244EN Solution Usage 0 Description Toner color is low Replace when indicated or Toner is low color message Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 70 bizhub C352 Miscellaneous CAUSE Phase 3 05 firmware enhancement SOLUTION See attached Bulletin Number 6313 for additional information To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0800400EN Solution Usage 0 Description Preventing the write from crashing on the AS 400 Solution In order to prevent the write from crashing on the AS 400 read the following IBM bulletin Timeout Settings in the Operating System Printer Device Description Settings in the printer device configuration in operating system that can cause writers to end are the Inactivity timer and Activation timer The recommended setting for Inactivity timer should be set at some value other than NOMAX so that the connection will be closed during periods of no activity
110. Business Solutions U S A Inc November 2009 138 bizhub C352 Warm up wrong display incorrect operation lock up Solution PROBABLE CAUSES 1 Electrical noise static generated at the transfer belt unit section affects machine control To improve the new detection accuracy of the Transfer Kit the method of installing the point of the contact to the rail has been changed Install the modifiedgrounding spring onto the frame of the transfer belt unit Please perform the procedures mentioned in Bulletin Number 5186 bizhub C250 C250P C252 C252P and Bulletin Number 5627 bizhub C300 C352 C352P Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 The two terminal plate contacts that come in contact with the Transfer Belt are contaminated or are not making proper contact preventing the reset fuse from opening Clean and adjust the terminal plate contacts as needed 3 The wires to the transfer belt unit may be disconnected Remove the left cover p n 4038 1024 04 and verify there are2 wires connected to the transfer belt unit connector The upperconnector shouldbe blue and the lower connector should be red 4 The replacement transfer belt unit is used and was previously installed in another machine When a new transfer belt unit is installed in a machine an internal component on the transfer belt unit changes s
111. C running Windows XP 4 Open the Microsoft Word file and selectEnvelope Com10 on the Page Setup menu 5 Set the printer driver setting as Original size amp gt Com10 Paper tray amp gt bypass tray Paper type amp gt Envelope SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS0901047EN Solution Usage Description Paper is crunching wrinkling but not jamming from all paper trays Solution CAUSE The loop adjustment needs to be performed SOLUTION Perform the loop adjustment 1 Enter Tech Rep mode 2 Select Printer Resist Loop 3 Adjust the value for the each paper weight until the paper stops crunching SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 103 bizhub C352 Software Driver related Solution ID TAUS0658258EN Solution Usage 25 Description Intermittent No Reply from PING no printing and cannot browse requires reboot to recover Solution CAUSE A vulnerability was corrected in early firmware where excessive SMB traffic can causethe NICto drop off SOLUTION Please use the following firmware version or higherto correct this issue IC 611 bizhub PRO 1050 Ver 30 COCO IC 203 bizhub PRO 920 Ver 20 COCO IC 202 bizhub 600 bizhub 750 Ver 30 CH bizhub 360 420 500 Version 30 bizhub C450 C351 C250 C252 C352 C300 Phase3 03 Ver 18 Notes 1 I
112. C352 Note The design especially of the exit section of bizhub C352 is different than bizhub C250 bizhub C252 or bizhub C351 bizhub C450 thus the FS 603cannot be connected to the bizhub C352 bizhub C300 Solution ID TAUS0702056EN Solution Usage Description C 4780 error code at power up Solution CAUSE PWB MFP or PRCB for bizhub C300 C352 has failed SOLUTION Replace the PWB MFP p n 4037013104 for bizhub C351 C450 andp n 4038012106 for bizhub C250 C250P C252 C252P or PRCB p n 9J06012106 for bizhub C300 C352 Solution ID TAUS0702146EN Solution Usage Description How to perform Print Screens screen shots from a Microsoft Windows OS and Macintosh OS Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 225 bizhub C352 Solution Please see the attacheddocument for detailed information Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702148EN Solution Usage Description C1185 Solution CAUSE Finisherelevator drive malfunction Possible firmware level issue SOLUTION Load the latest finisher firmware version CBF 00 007 or above See the attached ID No DLBT0700468EN00 for more information Notes 1 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe
113. C451 C550 C650 Note Make sure to flash the Fax Board to current firmware levels matching the main body The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 3 FAX driver error FAX board non responsive no response after initialization Installation of fax board 1 in the wrong slot dual line configuration To correct Reseat the Fax Board IMPORTANT If a dual line configuration ensure thatfax board 1 is installed in the rear slot not the center slot Make sure Fax Main is SET in the Service Mode To Set the Fax main option board status perform the following a Access the Service Mode b Select System 2 c Select Option Board Status d Set Fax Main e Select End and Exit to return to copy screen Initialize the fax board Select the following in Tech Rep Mode a Fax b Initialization c Highlight Fax Function Parameter and Communication Journal Data d Select Yes Yes Start If the problem persists replace the Fax Board FK 502 PARTS bizhub C451 C550 C650 FK 502 Item 15LB bizhub C250 C252 C300 FK 502 Item 15LBX002 bizhub C351 C450 FK 502 Item 15LBX001 bizhub C352 FK 502 Item 7640X023 4 Failed MK 706 Enhanced Option Connection Mounting Kit Replace MK 706 Item 4599471 5 MFP isset for Multi Fax but the hardware is co
114. Communication issues Topics addressed are A Essential vCare Technician troubleshooting tools B Email Communication Requirements C Additional Requirements D Troubleshooting when a email communication test fails E EMAIL Server Considerations F Determining the type of Authentication required on a Mail Server through telnet G Ethereal network capture to diagnose email connectivity issues Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 105 bizhub C352 Software Driver related H Performing a Communication Test Printing the Communication Log and verifying that the MFP is communicating with the vCare system Verifying through the vCare web application that MFP setup is complete J Example Mail Server logs which record a CSRC Communication Test and reception of a setup email K Advanced Email Communication Troubleshooting Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0703832EN Solution Usage 11 Description Deleted Due To Error No Account Set For Group Auth message when printing with Account Track and the Macintosh Intel 10 4 latest version driver on a Macintosh 10 5 Leopard Solution CAUSE Driver incompatibility SOLUTION Tentative releaseof Mac
115. D TAUS0900005EN Solution Usage 1 Description Installing and using Cygwin Solution Please follow the procedures mentioned in the attached documentation To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Below are the sample commands for each model COMMANDS D being the drive letter of the CF Card bizhub C200 mkcf tie D bizhub C203 mkcf ti25 D bizhub C253 mkcf ti 2 D bizhub C350 C0351 C450 mkcf D bizhub C353 mkcf ti1 D bizhub C451 mkcf mi3 D bizhub C550 mkcf mi2 D bizhub C650 mkcf mi1 D SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0900877EN Solution Usage 1 Description Is it possible to export details to a csv file using Pagescope web connection Solution You can export import data if this is a production level machine The other option would be to purchase Pagescope Enterprise Suite SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0902003EN Solution Usage 1 Description Failed to install a Certificate message when attempting to install a SSL Certificate Solution CAUSE The certificate is a wild card certificate SOLUTION Use an individual domain certificate Notes 1 The wild card certificate can be determined by reviewing the certificate information Search
116. Description FS xxx first page not aligned properly not stapled in stapled sets Solution CAUSE Static build up onalignment plate which causes the first page to stick SOLUTION Wipe affected are with anti static compound Brillianize Pledge dryer sheet etc SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0703395EN Solution Usage 6 Description Intermittent jamming misfeeding from paper cassette s Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 99 bizhub C352 Paper Conveyance jams no feed folding tearing skewing curling Solution CAUSE Paper cassettemoves forward due tomachine vibration The cassette holder is worn weak and t he holding power hasdecreasedover time SOLUTION The shape of holder has been changed strengthening the power of cassette hold and by installing a Stop Ring p n 4348620600 Install thecassette holdercountermeasure to preventthe cassette from unlockingas explained inattached Bulletin Number 6217 To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0800831EN Solution Usage 3 Description C 2152 C2152 Solution CAUSE In addition to the causes listed in the Service Manual 1st Image Transfer Pressure Retraction Position Sensor PC6 Main Motor M1 the 1st Image Transfer Pressu
117. Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0902044EN Solution Usage Description HDD format corruption or failure Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 15 bizhub C352 Controller no or slow print scan failure garbled data lockup Solution CAUSE HDD failure corruption SOLUTION To resolve perform the following 1 Reseat theconnection at the HDD and on the PRCB 2 Perform the HDD logical and physical format procedure 3 Replace the HDD as necessary p n AOOJ M721 00 for bizhub C203 C253 C353 C451 C550 C650 and p n 9J06 M700 00 for bizhub C300 C352 SPECIAL NOTE Solution contribution by Ted Young Production Print SSD SPECIAL NOTE Solution contribution by Don St Onge SSD Windsor Solution ID TAUS0902105EN Solution Usage Description How to determine the print data stream of a spool file Solution To determine the print stream that a spool file has been created in use the following command wrkoutq 1 On the resulting screen locate the queue that contains the spool file Useoption 5 to display the spool files 2 On the resulting list enter option 8 besides the desired spool file The attributes for the spool file will be displayed Page down to the next screen and locate Printer device type To the right you will see the data stream type SCS IPDS AFPDS USERASCII or
118. E Duplexing is being selected in the wrong location SOLUTION Select duplexing under the Properties and select Single sided in the initial print dialog window SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0801522EN Solution Usage 2 Description In PageScope Data Administrator PSDA version 4 when performing Settings for multiple devices through the Setting for multiple devices tab when Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 109 bizhub C352 Software Driver related Editing or Adding accounts the Data Export completes but with errors and no information can be written to other devices This issue occurs with alldevices communicating using OpenAPI version 2 x Additionally Japanese characters appear in the Permitted Functions section when performing Settings for multiple devices through the Setting for multiple devices tab when Editing or Adding account information Solution CAUSE Updated version of PageScope Data Administrator is required SOLUTION These issues have been addressed with the release of PageScope Data Administrator 4 0 4110 which is available for download via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more IMPORTANT It is necessary to first uninstall the existing version of PSDA version 4 x and the Device setup ut
119. ECIAL NOTE Solution contribution by Mahen Shukla ESS BSE Solution ID TAUS0607358EN Solution Usage 22 Description The entire print job is stapled instead of each set when printing multiple stapled sets from Microsoft Word Solution CAUSE The Collate option in the Microsoft Word dialog box is selected SOLUTION When printing and stapling multiple sets the Collate option in the Microsoft Word dialog box must be deselected Please refer to attached example To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution byMark D Attilio and Ed Bellone Production Print SSD Solution ID TAUS0701860EN Solution Usage 13 Description HTTP 400 Bad Request error Unable to view the printer web browser PageScope Web Connection Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 104 bizhub C352 Software Driver related Solution CAUSE The reason for the error 1 A bad request The browser sent a request that the server could not understand 2 An attempt to communicatewith plain HTTP to an SSL enabled server port Instead use the HTTPS scheme to access the URL 3 The request could not be understood by the server due to malformed syntax The client SHOULD NOT repeat the request without modifications Note The first digit of the status code specifies one o
120. Emperon standard controllers Theseare training documents andare structured using classroom examples Be sure to replace site specific parameters TCP IP addresses E mail addresses etc with those specific to the installation Note To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0900085EN Solution Usage 6 Description Unable to scan to E mail using a Microsoft Exchange Server 2007 Solution CAUSE The Microsoft Exchange Server is not set up correctly SOLUTION Please use the attached settings to set up scan to E mail on the Microsoft Exchange Server 2007 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html CAUTION The following instructions to create an Anonymous SMTP Receive Connector are NOT to be attempted by a technician They are provided only for use by an EXPERIENCED Microsoft Exchange 2007 Administrator as failure to follow these instructions in any way may have a detrimental effect on E mail flow in Exchange 2007 The instructions provided have been tested numerous times and are known to work They are currently in production use in house at Konica Minolta and several customer environment
121. Even if not sharing on the network NOMAX can cause problems with the writer connection The Activation timer should be set to a value large enough to prevent posting of intervention errors due to TCP IP transmission delays and printer processing delays The default setting of 170 seconds is usually large enough to accomplish this unless you send large files to a printer with a slow processor that has a lot of memory Increasing the activation time will prevent unwanted intervention errors but that time will have to pass before you will get a desired intervention error Note that intervention errors do not stop the print process If the Printer Error Message parameter in the Device Description for the writer was set to INQ then the intervention will require an operator input to retry or to cancel the writer At R370 the Printer Error message is not recognized on ASCII printers Change the User defined options parameter to ERRMSGINFO Ifthe Printer Error Message parameter was set to INFO then the driver will continue to retry until the connection has been established or the TCP IP has closed the socket or in the case of a slow printer processor the proper response is obtained which is either the printer is on line or that the printer has received all the data If the connection was eventually successful the intervention message will be attempted to be removed from the message queue and process will continue Please set the Printer Error Message t
122. Firmware and more b The supported operating systems are Microsoft Windows 2000 Professional Microsoft Windows XP Home or Professional Microsoft Windows Server 2003 c For detailed information please view the attached documentation To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by lan Lynch Jim Behrends Cesar Jimenez Production Print SSD Solution ID TAUS0630235EN Solution Usage 9 Description Part number for the 128MB Compact Flash card which is used to install main body firmware Solution Compact Flash card p n 7660403601 CAUTION CF card cannot be larger than 256MB 512MB will notallow the download to begin Please see attachment SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0703269EN Solution Usage 9 Description How to set up User Authentication using Active Directory from theMFP and using the driver Solution From theMFP Side 1 Administrator setting 1 2 3 4 5 6 7 8 2 System setting 3 Date Time setting also enter correct Time Zone Use the same time as the server EST Time Zone UTC 05 00 CST Time Zone UTC 06 00 MST Time Zone UTC 07 00 PST Time Zone UTC 08 00 Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 37 bizhub C352 Miscellaneous 4
123. ID TAUS0658084EN Description Error message Memory is full when scanning to FTP or SMB using the standard controller Solution CAUSE Fax memory is installed but the fax PWBhas beenremoved SOLUTION Remove the fax memory from the copier Solution ID TAUS0700212EN Description Now Warming Up message Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc 196 Solution Usage 1 Solution Usage 1 Solution Usage 1 Solution Usage 1 Solution Usage 1 Solution Usage 1 November 2009 bizhub C352 CAUSE There is a bent pin on the copier to scanner interface cable Note The fuser unit is hot andthe scanner does not run the shading adjustment SOLUTION Using needle nose pliers straighten the bent pin Also confirm the holes on the female side are round and not elongated Solution ID TAUS0O700244EN Solution Usage 1 Description How to determine what version of Sun Java is installed on a Microsoft Windows workstation Solution To determine what version of Sun Java is installed perform the following 1 From a command prompt type java version 2 Press Enter 3 The version of Sun Java will be indicated If the command is not recognized then Sun Java is not installed Solution ID TAUS0700509EN Solution Usage 1 Description PLEASE INSTALL THE IMAGING UNIT CORRECTLY AND CLOSE ALL DOORS message with a new setup Solution CAUSE Incorrect imaging units were
124. Instructions version 1 2 1 bizhub PRO 920 vCare CS Remote Care E mail Setup Instructions version 1 8 2 bizhub C451 C550 C650 C203 C253 C353 C552 0652 361 421 501 vCare CS Remote Care E mail One Way Setup Instructions version 1 3 0 bizhub PRO 950 vCare CS Remote Care E mail One Way Setup Instructions version 1 3 2 bizhub C200 vCare CS Remote Care E mail Setup Instructions version 1 2 0 bizhub C450 C351 C250 C352 C300 CS Remote Care E mail Setup Instructions version 1 3 8 bizhub C451 C550 C650 C203 C253 C353 vCare CS Remote Care E mail Two Way Setup Instructions version 1 0 0 bizhub PRO C500 8050 IP 901 IP 921 IC 405 IC 302 vCare CS Remote Care E mail Setup Instructions version 1 8 3 bizhub PRO C6500 C6500P C5500 C5501 C6501 C65hc Main body NIC _vCare CS Remote Care E mail Setup Instructions version 1 4 0 Notes 1 To open the file WinZip should be installed WinZip can be downloaded from the WinZip website http Awww winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view 2 This vCare documentation can also be found by using the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Please see attached procedure To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww
125. Letterhead on the engine and in the printer driver the letterhead paper must be loaded into the paper tray facedown Please reference the User s Guide Copy Operations for further information as necessary SPECIAL NOTE Solution contribution by Mark D Attilio and Ted Young Production Print SSD Solution ID TAUS0656584EN Solution Usage Description When performing Color Correction the test page will not print out andthe start button is amber Solution CAUSE Incorrect paper size in the Universal Tray 1 SOLUTION Load 11x17 paper in the Universal Tray 1 Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 24 bizhub C352 Image failure other than density color magnification blur Solution ID TAUS0802584EN Solution Usage 0 Description When printing 3 D or MaxiCode barcodes from AS 400 or mainframe the job does not print correctly Solution CAUSE There are too many variables for the HPT on a HOST system to correctly image a UPS shipping ticket and 3 D MaxiCode barcode SOLUTION Use a LinkCom III with the following configuration The configuration can be set up using PrintGuide Set up the LinkCom III to support IP40 emulation and install the IP40 font set Under the IPDS tab select the following settings Postscript Edge to Edge is on Report Margins to system is on 37 code page IP40 emulation 600dpi VPA is set to Physical SPECIAL NOTE Solution contribu
126. Mark D Attilio Production Print SSD Solution ID TAUS0801803EN Solution Usage 3 Description Part number for the cable used for the vending 2 mode when an Equitrac device is connected to the MFP Solution bizhub C250 C252 C300 C351 C352 C450 and CF2002 CF3102 Equitrac Vendor 2 VK 501 Interface Cable p n 7640005183 and for the Equitrac p n CABX0805 To use this cable the MFP copier must also have the Vendor Interface Kit VK 501 p n 4599234 installed bizhub C203 C253 C353 C451 C550 C650 Equitrac Vendor 2 8 pin Interface Cable p n7640005184 and for Equitrac p n CABX0813 An optional Vendor Kit is not needed for these models Note Please contact Konica Minolta for the parts information Do not call Equitrac Customer Support SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0801813EN Solution Usage 3 Description How to convert a TIFF into a PDF when fax forwarding Solution Solution To convert a TIFF into a PDF when fax forwarding perform the following steps Press the Fax key Press Scan Settings Press File Type and select PDF Press the Copy button Press Utility Press Copier settings 7 Press Default settings 8 Press Current oakhwon Solution ID TAUS0902606EN Solution Usage 3 Description How to install a printer driver on a Macintosh running OS 10 6 Solution To install a print driver on a Macintosh running OS 10 6 there are
127. Microsoft Windows Vista Unable to browse to the NIC but able to print and to PING Solution CAUSE Incorrect Proxy setting SOLUTION Possible incorrect settings within the Proxy Server To check and see if the TCP IP address for the controller is set for Exceptions for browsing out to it check the following 1 Select TOOLS and INTERNET OPTIONS 2 Select the CONNECTIONS tab 3 Select LAN Settings 4 Select PROXY SERVER 5 Check to make sure that both USE PROXY SERVER FOR YOUR LAN and BYPASS PROXY SERVER FOR LOCAL ADDRESS is checked OFF 6 Select the ADVANCED button and put in the TCP IP address in the EXCEPTIONS example 11 11 x The x is for all TCP IP addresses that start with that prefix SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0703029EN Solution Usage 1 Description CF card programming with Cygwin and Imaging ToolKit 2006 Solution When testing Imaging ToolKit 2006 and Cygwin version based on the bizhub C550 two small problems appeared which can be both eliminated to get the tools working properly 1 The Imaging Toolkit 2006 needs to be extracted first Do not try to install it out of the archive otherwise there will be an error message about a missing file Note The latest version of Imaging ToolKit 2006 is available via the Konica Minolta Download Selector under Utilities Access the Selector from SSD Web Support CS Expert Support by clicking on D
128. N Solution Usage 5 Description Poor copy quality poor transfer Image density too low or light Solution CAUSE Incorrect transfer voltage for the characteristics of the paper Note Digital papers must be able to take and hold a charge in order to effect a clean and efficient image transfer The characteristics that relate to efficient toner transfer include the paper s intrinsic conductivity the product of the charge density and mobility and also the charge injection and charge lifetimes The paper must be able to allow charge transfer to exactly the right extent followed by a limited decay all the while holding the charge for long enough for the transfer step to take place SOLUTION Adjust the 2nd transfer voltage in service mode under Image Process Adjustment Transfer Adjustment or Transfer Output Fine Adjustment Note Please refer to the attachment as an exampleof the image quality change by adjusting 2nd transfer voltage To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0654583EN Solution Usage 4 Description FK502 unable to send or receive faxes Solution CAUSE The HDD must be turned ON in the copier SOLUTION In the Tech Rep mode verify the HDD is set to Installed under the System 2 button Solution ID TAUS0656570EN Solution Usage 4 Description How to print the fax
129. N the machine Hold the Utility key until the Konica Minolta logo appears and or Trouble reset c Press Trouble Reset and enter Stop 0 0 Stop 0 1 Press System 2 and then FAX d Select Fax Not Installed bizhub 361 421 501 11 FK 502 firmware is below version 10 Please install FK 502 version 10 firmware or above to prevent the intermittent display of a C B003 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 bizhub C352 Controller no or slow print scan failure garbled data lockup bizhub 360 420 500 361 421 501 12 Internal softwarefor the circuit board of ML 503 FAX multi line KIT has been changed for bizhub 501 421 361 When using the previous ML 503 before the modification the FK 502 might not recognize the ML 503 Use the modified ML 503 whichcan be used for bizhub 501 421 361 and bizhub 500 420 360 The modified ML 503 has a yellow tag seal on the side of the box as shown Please refer to attached documentation for ML 503 installation procedure 13 The machine may display a C B003 after the ML 503 is installed if the switch on the second fax kit has not been set to Line 2 Please confirm SW2 on the second FK 502 is set to Line 2 Refer to the attached ML 503 InstallationManu
130. OK on the touchscreen Touch 1 System Setting on the touchscreen Touch 9 Reset Setting on the touchscreen Touch 1 System Auto Reset on the touchscreen Touch Copy Scan Fax or Scan Fax under the Priority Mode selection heading Note Scan Fax selection on the bizhub C451 C550 rather than Fax and Scan 9 Touch OK on the touchscreen 10 Touch Exit on the touchscreen SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD ONDADO N H Solution ID TAUS0658215EN Solution Usage 2 Description How to program the touchscreen display language Solution To program the touchscreen display language perform the following Press the Utility Counter key Touch 2 User Setting on the touchscreen Touch 1 System Setting on the touchscreen Touch 1 Language Selection on the touchscreen Touch the desired touchscreen display language English French Spanish or Japanese Touch OK on the touchscreen Touch Exit or Close on the touchscreen Press the Reset key to return to the normal screen SPECIAL NOTE Solution contribution by Mike McCarthy and Ted Young Production Print SSD ONOnARWND Solution ID TAUS0701062EN Solution Usage 2 Description How to access Service Mode when unable to use the normal procedure Solution Service Mode can be accessed through the Trouble Reset screen using the below procedure 1 TurnON the main power switch while holdi
131. OLUTION Re seat the connectors on PWB MFP Flash and or re flash the copier printer with current firmware f the problem persists replace the MFP Board PART NUMBER MODEL ITEM 4038 0121 06 bizhub C250 PWB MFP MFP Control Board 4038 2414 01 bizhub C252 PWB MFP MFP Control Board 9J06 0121 06 bizhub C300 C352 PWB PRCB Printer Control Board 4037013104 bizhub C351 C450 PWB MFPC MFP Control Board Solution ID TAUS0702322EN Solution Usage 6 Description After installing the print driver PCL or PostScript on Microsoft Windows Vista the User Authentication Account Track selection is unavailable Solution To enable User Authentication Account Track in the print driver perform the following 1 Enter the Printer Properties of the driver 2 Select the Configure tab 3 Under Device Option select the desired mode User Authenticationor Account Track 4 Enable the option in the drop down below Device Option 5 Select Apply 6 Verify that User Authentication Account Track is available Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 180 bizhub C352 Solution ID TAUS0700438EN Solution Usage 5 Description The life counter does not clear after replacing the imaging unit Solution CAUSE There is a stabilizer error on the copier SOLUTION Check the control panelfor an oil can icon Press the oil can to determine the stabilizer error Correct the stabilizer error Solution ID TAUS0701101E
132. P will reboot 16 After the hourglass the following messages should be displayed Now connecting to the firmware server Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 54 bizhub C352 Miscellaneous Now getting information from the firmware server Now downloading program data from the firmware server IMPORTANT The server hosting the firmware needs to be available even after the firmware starts and finishes Tests show that firmware is still downloading even though programming of the firmware has begun 17 The normal firmware update screen will be displayed andyou can press start or wait 30 seconds it will start automatically 18 When complete recycle the MFP 19 After the hourglass a message will be displayed The version upgrade through the network download is complete Touch OK to use the device 20 Press the OK button to continue 21 Check the firmware versions SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0800338EN Solution Usage 2 Description What port and protocol is used for the driver auto configuration feature Solution The port number used for the driver auto configuration option is Port 161 and the protocol is SNMP SPECIAL NOTE Solution contribution by Mark D Attilio and lan Lynch Production Print SSD Solution ID TAUS0801712EN Solution Usage 2 Description Equitrac cables for the Vendor 2 interface Solution The Vendor 2 interface
133. Press Fax parameter tab Highlight the Address option and input the following 00060101 Highlight the Data tab and change bit 5 and 6 to 1 forON and 0 for OFF Select the Decision button Select END SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD and lan Lynch Production Print SSD ONOOBRWPD Solution ID TAUS0801467EN Solution Usage Description The operation panel goes blank when printing a document from a box Solution CAUSE The Hard Drive is corrupt SOLUTION Reformat the hard drive by performing the following 1 Enter Tech Rep mode and select State Confirmation 2 Press Memory HDD Adj 3 Press the down arrow and select HDD Format 4 Perform a Physical and logical format Note Back up any one touches or account track data prior to the format SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801469EN Solution Usage Description When scanning is complete the machine prompts the user to finish or complete the job Solution CAUSE Separate Scan is defaulted ON SOLUTION Deselect Separate Scan by performing the following 1 Press the Scan key 2 Press the Utility Key and then User Settings 3 Select Initial Settings and then select Factory and press OK SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 169 bizhub C352 Warm up wro
134. Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 23 bizhub C352 Image delay advance shift or skew Solution ID TAUS0657329EN Solution Usage 2 Description Wavy background on copies and prints Solution CAUSE A poor connection between the PH Unit and the PHICBfor the related color SOLUTION Check to verify that the ribbon cable connecting the PH Unit p n 9J06 R727 00 to the PHICB p n 4038 0105 03 is not damaged and proper connection is made SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0802369EN Solution Usage 2 Description FK 502 when fax forwarding the image is intermittently rotated and cut off Solution CAUSE The machine Fax memory is corrupt or the machine firmware is corrupt SOLUTION Perform a Fax Initialization by performing the following procedure and then flash or re flash the machine to the latest firmware version 1 Enter Tech Rep mode 2 Select Fax 3 Select Initialization select all options and press YES SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900035EN Solution Usage 1 Description When printing on Letterhead paper if the tray and driver are set for Letterhead the machine will print the image on the opposite side of the letterhead Solution CAUSE Paper loaded in the paper tray incorrectly SOLUTION When printing on Letterhead and selecting
135. Print the attached document for reference SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS0653781EN Solution Usage 2 Description FK 502 unable to TX from operation panel or with RightFax The fax screen cannot be accessed on the operation panel Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 bizhub C352 Controller no or slow print scan failure garbled data lockup Solution CAUSE Fax TX Restrict is ON SOLUTION Set Fax TX Restrict OFF To set Fax TX Restrict OFF perform the following 1 Enter the Administrator mode 2 Select Security Setting 3 Select Security Details 4 Select the down arrow 5 Select Restrict Fax TX 6 Select OFF 7 Select Close 4 times to exit the Administrator mode SPECIAL NOTE Solution provided by Shane Dempsey U S Imaging Solutions LLC and lan Lynch Production Print SSD Solution ID TAUS0654382EN Solution Usage 2 Description FK 502 faxes can be received but not sent The OFF ON HOOK button which is viewed on the display panel when the FAX button is pressed is missing Solution CAUSE Possible fax corruption SOLUTION Trythe following 1 Trouble reset Power up holding the Utility button Trouble Reset OK 2 Reinitialize the fax board Select the following in Tech Rep Mode Fax Initialization highlight Fax Function Parameter and Communication Journal Data select yes yes start 3 Restore factory defaults
136. RL http www microsoft com downloads details aspx DisplayLang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8fdf Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 32 bizhub C352 Miscellaneous SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0800962EN Solution Usage 22 Description SERVER CONNECT ERROR message and unable to scan to E mail viaMicrosoft Exchange Server 2003 and 2007 Solution CAUSE An exception for the printer was not added to the Microsoft Exchange Server SOLUTION Have theserver Administrator add an exception for the printer to the Exchange exceptions list 1 Open the Control panel and select Windows Firewall 2 Select Exceptions and Add Port 3 Add a name and Port number 4 Click on Change Scope 5 Select Custom List and add the TCP IP address for the exception SPECIAL NOTE Solution contribution byMalcolm Hibbert Workgroup SSD and Mark D Attilio Production Print SSD Solution ID TAUS0700026EN Solution Usage 21 Description How black and white versus color increment the machine counters Solution The reason that many ofthe color printers will count a page as color even though the page content looks like Black and White or Gray is that many Office applications create or use graphics using RGB data Even though a graphic may be black it uses RGB values of 0 0 0 to achieve black or will use equal values of RGB to repr
137. RO Models The settings for PRO models vary depending upon how the bizhub PRO MFP is configured to communicate with vCare For details refer to the CS Remote Care Initialization section of the bizhub vCare CS Remote Care Email Setup instructions for each specific model In addition after performing CS Remote Care Initialization and cycling the power reset the IP controller main body or for the C500 only Fiery controller email settings SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Solution ID TAUS0654552EN Solution Usage 2 Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 146 bizhub C352 Warm up wrong display incorrect operation lock up Description Unable to view the Box Print and Scan tabs when logging in via PageScope Web Connection Only the System and Job tabs appear Solution CAUSE Firmware bug SOLUTION To immediately correct perform the following 1 Via the web browser click on the System tab 2 Device Information 3 Input Tray 4 The Box Print and Scan tabs will reappear Note When time permits please upgrade to the latest fimware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0656684EN Solution Usage 2 Description AUTHENTICATION FAILURE is displayed User Authenti
138. ROBABLE CAUSES 1 Static electricity creates amisreading misdetection Power OFFtheMFP and disconnect the machine from the electrical outlet Wait about 5 minutes before reconnecting and powering the machine ON Flash theMFP with the most current firmware in order to reprogram all the boards The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 Possible missing or malfunctioning of the parameter chip IC40 IC6 If the PWB MC bizhub C450 C351 or the MFPB bizhub C300 C352 board has been replaced make sure to relocate the old parameter chip IC40 IC6 to the new board If the chip is missing or is malfunctioning a BRU NVRAM form must be filled out To receive another IC chip seeattached documentation for ordering information To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 3 Possible damaged PWB MC on a bizhub C351 C450 or MFPB if it is on a bizhub C300 C352 Replace the PWB MC control board p n 4037 7803 01 and reflash theMFP one more time The bizhub C300 PWB MFPB Control Board p n Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 129 bizhub C352 Warm up wrong display incorrect operation lock up 9J06 H003 01
139. S0902602EN Solution Usage Description Machine sends dials DTMF PB tones but a PBX will not recognize PB tones correctly and the dialtones remain or wrong numbers will be dialed within the PBX Solution CAUSE Afew newer PBX systemsprovidemuch better total quality on the line compared to older PBX systems but this may cause a few new problems Problems aresimilar tothose which have been reported during the release phase of ISDN lines many years ago These areusuallyPBX firmware problems All our fax machines and fax Options like the FK 502 do have a conservative Equalizer setting to support the older PBX systems but this may causeexcessive power on the line and cause incompatibility between newer PBX systems and our products SOLUTION For the FK 502with DTMF PB dial tone problems please try all possible combinations of DTMF TxATT within the Service Mode Fax Modem NCU TXAtt If thisdoes not solve the problem please try Service Mode Fax Modem NCU Level DTMF Ifthe problem persists please try all combinations of 1 and 2 together Note Inone special case the Samsung DCS Compact PBX is causing the problem SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0902748EN Solution Usage Description The Fiery driver will not hold certain settings 2 way communications Account information Authentication information This might be more noticeable when using Terminal Services Solution Escalated to KMBT
140. SOLUTION The best workaround for this issue is to hide the Macintosh DOCK The problem appears to be related to how the application interacts with the DOCK while it is visible Auto hiding theDOCK through preferences will correct this printing deficiency Adobe and Apple have not officially acknowledged this problem even though it affects printing using any print driver SPECIAL NOTE Solution contribution by Bill Enmke and Ed Bellone ESS SSD Solution ID TAUS0702214EN Solution Usage 6 Description When attempting to print with account track enabled the job log details indicate No account set for group authentication Solution CAUSE Missing TCP IP setting SOLUTION To allow printing with account track authentication enabled perform the following 1 Open the driver Printer Properties 2 Click onthe Configure tab 3 Click the Acquire Settings button 4 Select Specify IP Address or Printer Name 5 Enter the TCP IP address of the MFP SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 106 bizhub C352 Software Driver related Solution ID TAUS0657732EN Solution Usage 5 Description Finishing options are not being applied to multiple Microsoft Excel 2000 2002 2003 worksheets using PCL or PostScript drivers Solution CAUSE Microsoft Excel will treat each worksheet as a separate print job Refer Micros
141. SOLUTION To adjust the Time Zone perform the following steps 1 Press Utility 2 Select Administrator 3 Select System Setting 4 Select Date Time Setting 5 Set the Time Zone to make up the difference between the copier clock and the E mail server clock Press OK to save the setting 6 Press Close 3 times to exit the menu Solution ID TAUS0702888EN Solution Usage 1 Description How to print to a printer on a Microsoft Windows XP PC from a Macintosh running OS version 10 4 x Solution Please perfrom the step by step procedure mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUSO800980EN Solution Usage 1 Description Copy Protection Utility and device setup Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 201 bizhub C352 The latest Copy Protection Utility can be downloaded viathe Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Pleaserefer to the attached ReadMe files prior to installation and use The attached Copy Protection Utility User s Guide covers the following Specifying and editing copy protection settings Copy protection patterns used by a device multifunctional product can
142. Setting screen Solution CAUSE The HDD is not set to Installed SOLUTION In the tech rep mode select System 2 HDD and set the HDD to Installed Solution ID TAUS0658295EN Solution Usage 2 Description Shadows around letters only on black when copying or printing Solution CAUSE Poor quality paper is being used SOLUTION Ensure that only high quality paper designated for color copying is used Solution ID TAUS0658325EN Solution Usage 2 Description Howto download TrueType fonts using the Font Downloader Utility Solution TrueType fonts are not supported with the Font Downloader Utility Adobe Type 1 PostScript fonts are supported Solution ID TAUS0700434EN Solution Usage 2 Description How to set the fax default to TONE instead of manually selecting tone or pulse at the copier or in the driver Solution In order to set the fax default to TONE perform the following 1 Enter the Administrator mode 2 Select 8 Fax Setting 3 Select 3 Telephone Line Setting and set it to PB Push Button instead of 10pps 4 Goback to the main screen and powerthe main switch OFF ON Solution ID TAUS0700564EN Solution Usage 2 Description Changes made for Low Power or Sleep modes are not being applied Solution CAUSE The copier power was not cycled OFF ON after making changes to theLow Power or Sleep mode settings SOLUTION Cycle the copier power OFF ON Solution ID TAUS0700616EN Solution Usage 2 Des
143. Solution ID TAUS0700670EN Solution Usage Description C E002 code after firmware upgrade Solution CAUSE The HDD version up adjustment needs to be run SOLUTION To run HDD version perform the following 1 Enter Service mode 2 Select State Confirmation 3 Select Memory HDD Adj 4 Select HDD Version Up 5 Press the Start button 6 Exit the Service mode Solution ID TAUS0700780EN Solution Usage Description How tochange the auto reset time Solution To change the auto reset time perform the following 1 Press the Utility key 2 Select 1 System Setting 3 Select 4 Reset Setting 4 Select System Auto Reset 5 Set the time to OFF or increase up to 9 minutes Solution ID TAUS0700781EN Solution Usage Description When scanning in black and white to PC SMB the file size is too large Solution CAUSE Full color is selected on the operation panel SOLUTION Select Black on the operation panel via scan settings Solution ID TAUS0700790EN Solution Usage Description When using theE mail notification feature can multiple E mail addresses be entered Solution Multiple E mail addresses can be used with the E mail notification feature When adding multiple E mail addresses separate the addresses using a comma and no spaces Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 220 bizhub C352 Solution ID TAUS0700915EN Solution Usage Description Mi
144. Solution Usage Description Serial number and meter reading location Solution Serial Number Located at the left side of the machine on the UL label Meter Open right front door Meter on far left side midway down Note Please see attachment SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0801301EN Solution Usage Description How to insert an image from a scanner into a Microsoft Word 2007 document Solution INTRODUCTION This document describes how to insert an image from a scanner into a Microsoft Office Word 2007 document MORE INFORMATION To insert an image from a scanner into a Microsoft Word 2007 document follow these steps 1 Installthe Konica Minolta TWAIN driver Start Microsoft Word 2007 On the Insert tab click Clip Art In the Clip Art pane click Organize clips Select the Device current TWAIN driver Select Device from the Device List and select Connect Makea selection from this screen Placethe document on the platen glass of theMFP or documentsin the document feeder Select Scan from the TWAIN driver Note Please see attachment for complete details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 htm SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD OONDOOaABRWDPD Solution ID TAUS080130
145. Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0702500EN Solution Usage Description The machine indicates a door is open on the finisher when it is not after the SD 503 was removed Solution CAUSE The creasing unit was not removed at the same time as the receiving unit SOLUTION The crease unit must be uninstalled along with the receiving unit otherwise the machine will show the receiving unit door is open Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 164 bizhub C352 Warm up wrong display incorrect operation lock up SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0702528EN Solution Usage Description Matching paper size is not available message when no originalsare ontheglass When originals are loaded into the document feeder the message changes to Original left on glass Solution CAUSE Adjustment necessary SOLUTION Perform the attached Original Size Detecting Sensor Adjustment To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0702638EN Solution Usage Description CB123 C B123 Solution CAUSE Device Error DRAM SOLUTION Reseat the Fax Board Replace the Fax Board FK 502 if n
146. System Setting 2 Software SW Setting Switch No 32 2 To enable proof copy set the BIT 0000 0001 HEX 01 3 To enable both proof copy and reservation copy set the BIT 0000 0011 HEX 03 Solution ID TAUS0654024EN Solution Usage 0 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 205 bizhub C352 Can the TX report be modified Solution The TX report can only be modified to either have a copy of the fax that was sent or not have a copy of the Fax All other information can not be modified Solution ID TAUS0654059EN Solution Usage 0 Description Page Scope Box operator is empty after performing a scan to hard drive Unable to view the job on the HDD after performing a Scan to Hard drive Solution CAUSE Incorrect Network Settings Network Functions Setting SOLUTION Solution Check to make sure that the following are set correctly 1 HTTP Server Settings and PSWC Page Scope Web Connection are both set to ON 2 Network Function Setting set to ALLOW To check these settings perform the following steps Enter the Administrator Mode Select the Network Setting Select HTTP SERVER SETTING Set both HTTP Server Setting and PSWC to ON Select OK Select SECURITYSETTING Select Management Function Setting Select Network Function Setting and set to ALLOW Select OK followed by selecting Close 4 times OONOORWND Solution ID TAUS0654247EN Solution
147. Tray Setting for Fax 2nd Line Solution CAUSE This issue is a specification change starting with Phase 2 5 SOLUTION Earlier firmware did allow the selection for the Line 2 output tray If Phase 3x is not needed it is recommended to stay at Phase 2 0 release to allow this functionality Note The latest version firmware and system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0701426EN Solution Usage Description The flash card is not recognized when flashing the FS 514 Solution CAUSE Incorrect firmware is being used SOLUTION Ensure that the FS 514 firmware is for the correct MFP SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Solution ID TAUS0702106EN Solution Usage Description CHECK SUM VERIFY ERROR message Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 163 bizhub C352 Warm up wrong display incorrect operation lock up Solution CAUSE Normal indication SOLUTION Once the CF Card has the firmware data installed using Cygwin a check is performedand the CHECK SUM VERIFY ERROR message shown in the attached sample might beindicated This is normaland the firmwarecan be usedwithout causing any problems Note To viewthe PDF Adobe Rea
148. Tx Report from another tray Solution To set a different paper tray perform the following 1 Press the Utility Counter key 2 Select User Setting System Setting Paper Tray Setting Print Lists 3 Select the correct paper tray 4 Press OK 5 Press the panel reset key Solution ID TAUS0656740EN Solution Usage 4 Description C2255 after replacing one or more color image units Solution CAUSE Developer in the image unit s is packed binding the operation SOLUTION Remove the image unit s and shake as indicated in the installation instructions In extreme cases lightly tapping the affected image unit and manually rotating the developer drive coupling may be necessary to free the developer bind Solution ID TAUS0658275EN Solution Usage 4 Description FORWARD TX error message and unable to scan to E mail Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 181 bizhub C352 Solution CAUSE SMTP authentication is ON SOLUTION Disable SMTP authentication Notes 1 If authentication is required ArGoSoft will have to be installed and used as a relay on a client PC To configure ArGoSoft mail server refer to theattached Product and Technical Support Bulletin No 3641 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0700501EN Solution Usage 4
149. WS Can enable from the driver 4 CWS Minus value are not applied to Front and Back image Shift in Properties of CWS Minus value are not applied to Front and Back image Shift in Properties of CWS Can apply from the driver 5 CWS Cannot change Custom page size of CWS Cannot change Custom page size in Job Properties of CWS Can change from the driver CWS Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 81 bizhub C352 Miscellaneous Changing Properties restores Merged data to pre merged status When changing Copies setting of a Merged job in Properties amp gt Job Info tab Printing the job restores it to pre merged status The change in Properties remains applied 7 CWS ME Opening Properties of PCL driver s jobs quits CWS ME If opens Properties of jobs output by PCL drivers in CWS ME CWS ME will be closed 8 CWS Properties of PS drivers jobs in CWS display Scale as Blank Properties of jobs sent by PS drivers in CWS display Scale as Blank Regarding to scale function it works when enter scale size 9 CWS FreeForm Masters in Find window of CWS is displayed as Exposed FreeForm Masters in Find window of CWS is displayed as Exposed Display will be correct with moving cursol The following lists specification changes No Classification Symptom Description 1 CWS Remove Printers default from Rendering Style of Find Remove Pri
150. Windows Vista accessMicrosoft Vista Print Management SPECIAL NOTE Solution contribution by Rick Veale ESS BSE Solution ID TAUS0801346EN Solution Usage 0 Description Corel documents print light Output from other applications is normal Solution CAUSE Setting in Corel When the colors in a file or in the workspace color palette are not displaying as bright vibrant colors this can be caused by the Color Management being enabled in CorelDRAW The default setting in CorelDRAW is Color Management enabled SOLUTION To disable Color Management perform the following Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 114 bizhub C352 Software Driver related 1 Click on Tools Color Management 2 In the Style drop down list select Color Management Off and click OK Note In this mode colors may not print as they are displayed on screen SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0802060EN Solution Usage 0 Description When printing AS 400 forms the print does not line up with the form Solution CAUSE The AS 400 is rasterizing the forms based on an HP LaserJet 5si this is by design The margins are not set correctly and produces the offset SOLUTION Create or obtain a new WSCST Workstation Customization Object with the following keyword in it DATASTREAM HPPCL5 Replace the line with the following DATASTREAM HPPCL5I Thiswill tell HPT to im
151. acement of the VR sensor p n 9335 1300 61 may be necessary SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0900159EN Solution Usage Description The Controller and Network icons are not available Solution CAUSE The NVRAM and or NIC is corrupted SOLUTION Perform a NVRAM recovery and a NIC reset using the NVRAM recovery file which is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0O900697EN Solution Usage Description Error code C EEE3 displayed after firmware upgrade Solution CAUSE Either the trouble reset needs to be performed orthePRCB has failed SOLUTION Perform the trouble reset procedure and power machine off on If error does not clear replace PRCB p n A00j H001 06 SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Solution ID TAUS0O900938EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 174 bizhub C352 Warm up wrong display incorrect operation lock up C0212 C 0212 at power up Solution CAUSE The PWB C1 board has failed on the PC 403 SOLUTION Replace PWB C1 p n 4348 0101 08 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID
152. acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0655557EN Solution Usage Description Part number for the C352 C352P MFPB Board Solution The Part Number for the C352 C352P MFPB Board Mechanical Control Board is p n 9J06010102 Solution ID TAUS0655595EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 192 bizhub C352 Command workstation not functioning properly Only half of the ICONS are displayed and the following message is displayed Please update the editor Solution CWS ver 4 3 was installed you need to upgrade to CWS ver 4 5 Solution ID TAUS0655794EN Solution Usage 1 Description How to Scan to Mail Box on a Fiery IC 406 Solution SOLUTION 1 Login to the Fiery on the lower left via the PSWC 2 Password Fiery 1 Case Sensitive Click on the Box Tab Click on Create on the lower right side Create a Mailbox Name Enter a Password if wanted Click on Apply Click on Logout Fiery located on the lower left Click on the Scan Tab 10 Click on New Registration 11 Click on User Box Store Scanner 12 Create a User Box Name 13 Select Index or Main 14 Under Destination Information User Box Name use the name created when you was logged in to the Fiery OONDOARW Solution ID TAUS0655907EN Solution Usage 1 Description MATCHING P
153. ader problem persists perform a Data Clear and re enter information SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0657559EN Solution Usage 3 Description Ifa fax jobduring transmission is canceled due toincorrect dialing etc and the resulting error reportis deleted before it is printed C E002will be indicatedafter 256 communications Solution CAUSE Firmware update is required SOLUTION This problem is corrected with Phase 3 special firmware version GCy G4 GCy G6 or later The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Model Firmware Version bizhub C450 C250 C352 GCy G4 bizhub C351 C300 GCy G6 SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 bizhub C352 Controller no or slow print scan failure garbled data lockup Solution ID TAUS0800406EN Solution Usage 3 Description FK 502 T81 message is displayed when attempting to fax out without the OFF HOOK option selected If OFF HOOK is selected the fax is sent successfully Solution CAUSE Dial Tone Detection is set to ON SOLUTION To set Dial Tone Detection to OFF perform the following Press the Utility Counter key Touch Details
154. age Description Why does a certain letter precede the name of a one touch button Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 95 bizhub C352 Miscellaneous Solution A certain letter will precede a one touch button to designate the one touch button functionality The letter S appears on a one touch button set up for scanning to SMB The letter F appears on a one touch button set up for scanning to FTP The letter A appears on a one touch button set up for Faxing The letter E appears on a one touch button set up for scanning to E mail SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0902480EN Solution Usage Description How to set up Scan to FTP on Microsoft Windows 2008 Server Solution Please see the attached video for the procedure The video should be played on Microsoft Windows Media Player version 9 or later The latest Media Player can be downloaded at http www microsoft com windows windowsmedia default mspx SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0902495EN Solution Usage Description Image Unit yield enhancement Solution You can increase the overall yield of the cyan magenta and yellow Imaging Units by making several adjustments and changing specific settings on your MFP especially when customers copy or print more in black and white than in color In addition to increasing you
155. age 3 Description CLOSE amp gt SECTION PROPERLY message with an illustration of the document feeder raised when an original is placed in the document feeder Solution CAUSE The magnet on the bottom right front of the document feeder is not properly aligned with the reed switch which is under the cover SOLUTION Loosen the screws below the right hinge of the document feeder to align it The document feeder manual lists this adjustment to correct document skew so ensure that the documents do not skew after changing this adjustment The specification for maximum skew is 3mm SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS0653733EN Solution Usage 3 Description C455x shortly after power up Solution CAUSE Failed laser unit C4551 Cyan C4552 Magenta C4553 Yellow C4554 Black SOLUTION To confirm the failure of one of the laser units perform the following 1 Power the copier OFF and remove the power cord from the wall 2 Switch the position of the laser unit with one of the other laser units 3 Plug in the power cord and power the copier ON 4 The failure code should change dependent upon the new location Replace the laser unit as necessary MODEL PART NUMBER C250 4039 R713 00 C252 4039 R723 00 C300 C352 9J06 R727 00 SPECIAL NOTE Solution provided by Rob Dillon Henry Hall Office Products Solution ID TAUS0654491EN Solution Usage 3 Description Please load paper in
156. age the form instead of rasterize it Recompile the WSCST end the writer vary the device description OFF ON and start the writer When the job is sent the form should be inline with the text SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0900772EN Solution Usage 0 Description Paper size such as Letter 8 5x11 Legal etc not loaded in any tray message when printing through the PostScript driver even though the correct paper size is loaded in the machine Solution CAUSE Incorrect setting Hold mismatched documents is selected SOLUTION In Microsoft Windows open Printer Properties select the Advanced tab and clear the check box for Hold mismatched documents Note This is shown in the attached document To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Luis Alvarez KMBS San Diego Solution ID TAUS0900867EN Solution Usage 0 Description The print driver will not update the installed engine peripherals options after engine SNMP v1 Simple Network Management Protocol Read Community Name was changed from operation panel or PageScope Web Connection Solution This issue has been escalated to Konica Minolta Business Technologies in Japan CAUSE The print driver retrieves the installed peripheral information finisher
157. ain body firmware amp gt bizhub C352 Version GCy G4 20060914 9J06 F000 GCy G4 000 00 CHECKSUM 1EBD EXE or greater bizhub C300 Version GCy G6 20060914 9J06 F000 GCy G6 000 00 CHECKSUM BA1A EXE or greater bizhub C252 Version CBF 00 4038 F050 CBF 00 005 00 _CHECKSUM 0590 EXE or greater amp lt Finisher firmware amp gt Version G00 07 9J08 F050 G00 07 000_CHECKSUM 3EA8_Finisher EXE amp lt Procedure amp gt a Change HEX Assignment of Switch No 29 to 01 Initial setting is OO b Service mode amp gt System2 amp gt Software Switch Setting c Set Tray1 for all output on Output setting amp gt Output Tray setting 8 There is an inconsistency in thefirmware that can cause a C 1183 code to be generated when theMFP wakes from power management mode Usually this issue is indicated when the FS 514 finisher is installedONLY on the bizhub C352 C352P Please install bizhub C352 C352P Special Firmware version GWB KO This firmware resolves the issue of C 1183 when FS 514 is attached The firmware for this update is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Greg Lantowski Gregg Gallant lan Lynch Production Print SSD KMBT Japan and Christopher Walters ofPrecision Copier Service Inc
158. al providing the location of SW2 page E 2 bizhub 360 420 500 14 Problem withoptional HDD if the fax option is also installed To correct please perform the following a Enter the Service mode and set thefax unit to Uninstalled Service mode amp gt System 2 amp gt Option amp gt Fax 1 b Power down machine and unplug Disconnect thefax unit c Perform the HDD setup described on pages E 2 and E 3 of the HD 505 Installation Manual d If the setup is unsuccessful replace the HD 505 Item 16GA e PowerOFF the machine f Install the Fax unit g Power onthe machineand set the fax unit to Installed Service mode amp gt System 2 amp gt Option amp gt Fax 1 h lf necessary initialize the fax unit Service mode amp gt Fax amp gt Initialization amp gt Fax Function Parameters Note Please refer to attached HD 505 Installation Manual To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution byRich Raynor ASG SSD Mark D Attilio Cesar Jimenez Gary Scimeca lan Lynch Production Print SSD and Dave Bruni Bill Hall David Silverstein John Miller Workgroup SSD Solution ID TAUS0700907EN Solution Usage 11 Description How to scan to E mail using an Emperon controller Solution See the attached documents whichhave step by step Scan to E mail setup instructions for the
159. all connectors and plates SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0800147EN Solution Usage Description Paper intermittently jams in the punch kit Some copies might have a dog eared edge when they exit the finisher Solution CAUSE The cover indicated on page E7 has not been removed SOLUTION Review page E7 of the attached installation instructions for the punch kit and verify the correct cover has been removed This willassure properly installation of the punch kit Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0O800269EN Solution Usage Description A3 paper size is displayed for the LCT instead of 8 5x11 Solution CAUSE LCT paper size is programmed for A3 in Tech Rep mode SOLUTION To change the LCT size to 8 5x11 perform the following procedures 1 Enter Tech Rep mode 2 Select System 2 3 Select LCT Paper Size Setting 4 Select 8 5x11 5 Exit Tech Rep mode and cycle thepower SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 166 bizhub C352 Warm up wrong display incorrect operation lock up Solution ID TAUS0800298EN Solutio
160. allation procedures were not completed properly SOLUTION Complete the installation procedures thoroughly in the following order 1 Adjusting Touch Panel Press the Accessibility key Touch Panel Adj Setting Gradation Adjustment Go into Service Mode Image Processing Adjustment Gradation Adjustment Touch High Compression Mode and press Start perform 3 times Touch Gradation Mode and press Start perform 3 times Touch Resolution Mode and press Start perform 3 times Date Time Setting go into Service Mode Press Stop 1 1 4 4 Clear Go into Utility Counter Administrator Setting System Setting Date Time Setting Install Date go into Service Mode System 1 Install Date Serial Number Input go into Service Mode System 1 Serial Number if serial number is already there Clear and re enter it 10 Unit Change go into Service Mode System 2 Unit Change 11 List Output Please Load 8 5x11 Landscape paper on Tray 1 go into Service Mode List Output and Touch Machine Management List and press Start 12 Press Adjustments List and press Start 13 Press Service Parameter List and press Start 14 Press Fax Setting List and press Start Notes a Be sure to correctly follow the procedures in order as explained in the attached Installation Manual b If you do not follow the procedure in order image trouble may occur c Repeat the procedure whentrouble occursas shown in the attachments sample outputs SPECIAL
161. ance Method When printing in the morning including release of Sleep mode Finishernot installed Jam in exit section with largepaper Jam in exit section when overloading exit tray Curled paper in exit tray Dog eared paper in exit section Finisher installed Finisher jam Irregular paper aligning in finisher intakesection Dog eared paper in finisher exit section Punch holes misaligned 1 Install side two of paper correctly in cassette 2 Select Mode2 when initial setting or occurring curl paper 1 3 Select Mode3 when avoidance method 2 does not work 1 Normal printing stabilization of fuser temperature Finishernot installed Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 101 bizhub C352 Paper Conveyance jams no feed folding tearing skewing curling Jam in exit section with largepaper Jam in exit section when overloading exit tray Curled paper in exit tray Dog eared paper in exit section Finisher installed lt Finisher jam Irregular paper aligning in finisher intakesection Dog eared paper in finisher exit section Punch holes misaligned 1 Install side two of paper correctly in cassette 2 Set Heating Roller temperature of Thermostat at 10 when paper curl occurs 2 1 When changing warm up time from Mode 1 to 2 it may take a long time to wait Change warm up time Condition Mode1 72 seconds Paper take up starts at completion of
162. and bizhubC352 PWB MFPB Control Board p n 9J06 0101 02 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0701418EN Solution Usage 13 Description A dim Konica Minolta display only The machine does not boot Solution bizhub C250 C252 CAUSE The PWB M Mechanical Control Board has failed SOLUTION Reseat all connectors on PWB M Ensure all pins on PWB M are properly aligned and fully inserted into the connectors when reseating the connectors Replace PWB M p n 4038 0101 05 for bizhub C250 and p n 4038 H001 01 for bizhub C252 If the problem persists replace PWB C p n 4038 0113 05 bizhub C300 C352 CAUSE PWB MFPB Mechanical Control Board has failed SOLUTION Reseat all connectors on PWB MFPB Ensure all pins on PWB MFPB are properly aligned and full inserted into the connectors when reseating the connectors Replace PWB MFPB p n 9J06 H003 01 as necessary If the problem persists replace IPB p n 9J06 0113 03 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0O700468EN Solution Usage 11 Description FS 514 C1183 C 1183 error code Solution PROBABLE CAUSES 1 Incorrect tray positioning Remove upper and or lower tray and remount to correct position 2 The ground wire and the 2 red wires for the sorter door interlock switch are not properly seated Inspect the harness and connector for problems with apoor no connection Reseat the co
163. and select Properties 4 Select Job Info 5 Uncheck I m a Guest 6 Uncheck Use Windows Login 7 Change Username and Password to what you already setup on the copier 8 Click on Apply 9 Clikc on OK Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 210 bizhub C352 Solution ID TAUS0656448EN Solution Usage 0 Description Is the FS 603 compatible with the C352 Solution The FS 603 is not supported on the C352 Solution ID TAUS0656525EN Solution Usage 0 Description FK502 How to program a PAUSE with in the telephone number in the driver when performing PC FAX Solution To program a PAUSE within the telephone number in the driver when performing PC FAX hold down the SHIFT key and select the P key Solution ID TAUS0656554EN Solution Usage 0 Description Missing tabs when logging in via the web browser Page Scope Web Connection after setting up Account Track Solution CAUSE Firmware bug Unable to view the Box Print and Scan tabs Only the System and Job tabs appear SOLUTION Perform the following 1 Via the web browser click on the System tab 2 Device Information 3 Input Tray 4 The Box Print Scan and Network tabs will re appear Solution ID TAUS0657109EN Solution Usage 0 Description How to determine the origin of scanning issues in eCopy Solution To help determine the origin of scanning problems eCopy ShareScan OP ships with a simple TWAIN scanning
164. application called Twack32 TwainToolkit It is used to determine whether or not a scanning problem is specific to the scanning device or a problem with the eCopy software To use Twack32 1 Go to Target dir ecopy ScanStation Client Bin Twack_32 exe 2 Go to File Select Source and select the TWAIN driverbeing used eCopy ShareScan OP must be closed 3 Go to File Acquire The TWAIN interface should display 4 Click on the Scan button The image will preview on the screen Solution ID TAUS0657142EN Solution Usage 0 Description Why does the Send to eCopy tab not appear in the Manage section Solution The Send to eCopy tab does not appear for two reasons 1 Using a simulator version of the eCopy software 2 Wrong NFR key was obtained The Scanner NFR key takes control of the optics of the MFP and does realtime scanning The Send to eCopy key allows the scanner function to work as stated above but also provides the option of monitoring a hotfolder The send to eCopy does not allow both options to function TheTWAIN drivercan be used to either scan or Send to eCopy to monitor a folder Solution ID TAUS0657994EN Solution Usage 0 Description The control panel is blank andthe Start button is amber Solution CAUSE Memory problem Memory may not be installed correctly Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 211 bizhub C352 SOLUTION Reseat the copier memory S
165. are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0648745EN Solution Usage 2 Description How to enable disable the Protocol Trace List Solution To enable disable the Protocol Trace List perform the following 1 Access Tech Rep mode 2 Select Fax List Output Protocol Trace Output 3 Select to disable or enable printing the Protocol Trace List Solution ID TAUS0654475EN Solution Usage 2 Description FK 502 how to program the number of redial attempts Solution To program the number of redial attempts perform the following Press the Utility Counter key Touch Details on the touchscreen Press Stop 0 0 Stop 0 1 Touch FAX on the touchscreen Touch System on the touchscreen Touch Communication Setting on the touchscreen Touch or on the touchscreen until the desired redial attempt value is displayed on the touchscreen the redial attempt value can be set from 0 to 7 Touch End on the touchscreen Touch Function Parameter on the touchscreen 10 Touch Address on the touchscreen Using the right arrow scroll to the furthest bit on the right side of the address 11 Press the 1 key The address displayed should be 000B0001 12 Touch Data on the touchscreen
166. ary to adjust the time to allow the proper time to display on scans and faxes Solution Refer toattached Bulletin 5806 for the details Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0700771EN Solution Usage 1 Description FK 502 how to change the transmit report to print without an image Solution To change the transmit report to print without an image perform the following 1 Enter the Tech Rep mode 2 Select Fax 3 Select List Output 4 Under TX Result Report select Without Image Solution ID TAUS0700776EN Solution Usage 1 Description FK502 transmitted faxes are reduced Solution CAUSE The fax user settings are corrupt SOLUTION Perform the following procedure to resolve the problem 1 Press the Fax key 2 Press Utility Counter key 3 Press User Settings 4 Press Initial Settings 5 Select Factory and press OK Solution ID TAUS0701232EN Solution Usage 1 Description Does the Adobe PostScript driver support PC faxing Solution The Adobe PostScript driver does not support PC faxing Solution ID TAUS0701269EN Solution Usage 1 Description C C152 at power up the counters display as 0 and the operation panel display is in Japanese Solution CAUSE Main body firmware is corrupt SOLUTION Flash or re flash the firmware to the latest level
167. at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution provided by Gerald Koehl of Braden Business Systems Solution ID TAUS0702442EN Solution Usage Description Missing Gradation button Solution CAUSE Dev bias choice is enabled Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 228 bizhub C352 SOLUTION Go to Service Mode amp gt Imaging Process Adjustment amp gt Dev Bias Choice and set it to OFF Solution ID TAUS0702532EN Solution Usage Description Unable to sort 12x18 paper Solution CAUSE The paper is not within specification for sorting All 11x17 paper feeds fine and is sorted without issue SOLUTION The specification for sorting long paper is Long size paper is available only for non sort mode Long size paper 210mm to 297mm x 1200mm or under 127g m2 to 160g m2 33 75lb to 42 5lb Note Please refer to the attached pages from thebizhub C352 C300 Field Service Manual To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702646EN Solution Usage Description Half blank copies in the front to rear direction Solution CAUSE The PRCB has failed SOLUTION Reseat all connectors on the PRCB and replace as needed p n 9J06012106 Solution ID TAUS0702716EN Solution Usage Description Why is multi
168. at 5 Perform Logical Format 6 Exit Service Mode SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0801066EN Solution Usage 3 Description Insert plug in key counter message after key counter is installed and enabled in billing management Solution CAUSE The wrong connector has been used to connect counter to main body Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 144 bizhub C352 Warm up wrong display incorrect operation lock up SOLUTION HECON device may arrive withtwo connector types Switch connectors If this does not resolve issue contact HECON for assitance in obtaining correct connector for specific device HECON Copy Control Products are now handled exclusively bythe worldwidedistributor High Tech Accessory Items and bythe Canadian distributor Densigraphix Kopi Information on HECON Copy Control Products can be found on their web sites below Worldwide High Tech Accessory Items P O Box 7654 Rocky Mount NC 27804 Phone 800 541 9079 Phone 252 937 4991 Fax 252 937 3847 Sales sales hightech ai com Support support hightech ai com Web Site www hightech ai com In Canada Densigraphix Kopi Inc 370 Britannia Road East Suite 6 Mississauga Ontario L4Z 1X9 Phone 888 364 6273 Fax 800 563 3192 Sales sales densi com Support service densi com Web Site www densi com SPECIAL NOTE Solution contribution by Chuck Tripp P
169. at Owner Information functions were not available Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 41 bizhub C352 Miscellaneous bizhub C350 Standard Controller Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 applications loaded Testing has been performed with the PCL driver version 1 0 with the following restriction The watermark feature will not be available on a locally installed printer bizhub 200 250 350 Standard Controller Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 1 0 1 or the PCL driver version 1 0 2 the print controller can be used with the following restrictions 1 The custom paper size setting is not available 2 The default selections made on client workstations will not be reflected on the printer properties screens bizhub C650 C550 C451 C450 C352 C351 C300 C252 C250 Tested withCitrix Metaframe Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 No restrictions were found in testing Solution ID TAUS0702567EN Solution Usage 6 Description Instead of 128MB CF cards to update thefirmware can1GB or 512MB
170. at replaces the one used by their driver This is a universal installer attached that will cover all of the Fiery drivers that are installed Install this filter after the Fiery driver has been installed to overwrite the older version This filter will also work with Intel Macintosh machines Notes 1 The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 Please be sure to refer to the attached Release Notes for the IC 402 and IC 406 To viewthe PDFs Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 3 lfa customer has a controller other than the IC 402 or the IC 406 then please establish a new problem ticket and reference this solution ID number TAUS0657485EN0 This will allowcommunication ofthe field impactconcerningprovision of the drivers installer SPECIAL NOTE Solution contribution by Bill Enmke ESS SSD Solution ID TAUS0701255EN Solution Usage 12 Description Troubleshooting vCare CS Remote Care E mail communication failure Solution In the attached vCare CS Remote Care E mail Communication Troubleshooting Guide are troubleshooting methods and procedures to resolve vCare E mail
171. ato ESS SSD Solution ID TAUS0800712EN Solution Usage Description The print controller firmware version is not displayed on the management list Solution CAUSE The formatting of the HDD is corrupted SOLUTION Format the HDD low level first then perform the logical format to correct the problem SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0801308EN Solution Usage Description Not enough memory message on the operation control panel when printing banners with the Fiery controller installed Solution CAUSE Wrong memory or no memory installed on the machine SOLUTION Check to make sure that the EM 309 256MB Memory Upgrade Item AO6HWWO has been installed on the machine This is aSODIMM that isinstalled on the PRCB of the main body directly under the SODIMM that comes standard on the machine See the attached installation instructions for the EM 309 CAUTION Do not confuse or use the 256MB memory upgrade for the Fiery controller SPECIAL NOTE Solution contribution by Freddie Burnham and lan Lynch Production Print SSD Solution ID TAUS0807961EN Solution Usage Description Problem On fax RX the machine indicates a protocol error Solution Cause TheHDD is not set to installed Solution Enter the service mode Select System 2 Select HDD Select Installed Exit service mode and power cycle the machine SPECIAL NOTE Solution contribution by David Si
172. attached documentation addressingC255x codes To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 4 bizhub C203 C253 C353 C353P C252 C300 C352 magicolor 8650 Toner is not supplied due to abnormal position of coupling After toner installation codemay occur withina few hundred prints Normal condition The couplingis blocked by bracket Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 123 bizhub C352 Warm up wrong display incorrect operation lock up Push the couplinglightly and release it from the bracket 5 bizhub C252 C300 C352 Failed Imaging Unit Replace Imaging Unit bizhub C252 Image Units Black Item 4062201 Yellow Item 4062301 Magenta Item 4062401 Cyan Item 4062501 bizhub C300 C352 Image Units Black Item 4062221 Yellow Item 4062321 Magenta Item 4062421 Cyan Item 4062521 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0702927EN Solution Usage 28 Description Network menu button is missing from Admin Mode Solution CAUSE Corrupt NVRAM and or failed PWB MFP SOLUTION Perform the NVRAM Recovery Procedure see attachment for instructions Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com produc
173. back out of Service mode f Power cycle the machine using the main power switch bizhub C552 C652 7 The fax PWB was installed in the incorrect slot When installing the fax PWB it should be in the left slot when viewed from the right side of the copier That slot is labeled 1 in the attached image If the dual line kit is to be installed that PWB would be installed in the right slot That slot is labeled 2 in the attached Fax Install photo bizhub C351 C450 8 PWB PCI board p n 4037 0141 03 is damaged during installation If the PWB PCI board is inserted into the middle slot instead of the rear slot or if the board is mishandled damage to the board may occur Notes a Damage may be caused by scratching the board with Board Guide when installing PWB PCI and Board Guide b C B001 may also be indicated and it is impossible to send receive a fax Replace PWB PCI a part of MK 703 used for connection with optional board taking care not to scratch or damage the board Please refer to attached documentation for details bizhub C250 9 Power supply PU1 problem Replace the DC power supply p n 4038 6201 02 SPECIAL NOTE Solution contribution byDavid Hansen KMBS Seattle bizhub 600 750 10 The FK 502 was not deinstalled in Tech Rep mode SYSTEM 2 when removed Deinstall the FK 502 in Tech Rep mode by performing the following procedure a Power OFF the machine with the main power switch b Press and hold the Utility Key and power O
174. be specified and changed Specified data can be imported as palette files cpf xml Specified data can be exported as palette files xml Character settings files ctf created with Copy Protection Utility version 1 can also be imported Specifying and editing stamp settings Stamp patterns used by a device multifunctional product can be specified and changed Specified data can be imported as palette files cpf xml Specified data can be exported as palette files xml Also attached is the Device Set Up User s Guide which covers the following Device Registration Network Initial Setting Export Import of the Device list Function Access Restriction File Settings Group Settings LDAP Server Access Settings Display Option Settings Displaying the Help Displaying the version information Note To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0608135EN Solution Usage 0 Description The bizhub serial number locations Solution The bizhub serial number locations Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS
175. be Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0651809EN Solution Usage 1 Description C0204 C 0204 at power up Solution bizhub 200 250 300 CAUSE Tray 2 elevator failure Bent mounting bracket for the paper tray lift motor M8 SOLUTION Remove Tray 2 paper cassette Inspect the M8 mounting bracket toward the right rear of the tray cavity to ensure that the metal tab is parallel to the bottom of the tray cavity Reform the tab as necessary and secure in place bizhub 203 253 353 CAUSE Poorly seated connectors or failed PRCB SOLUTION Thoroughly inspect the paper feed tray 2 lift up motor M9 connectors Also check the connector for the paper feed tray 2 upper lift sensor PS15 The I O mode can be used to confirm the functionality of PS15 Reseat all connectors on the PRCB Ensure that all pins for CN7 and CN9 of the PRCB are properly aligned and securely attached Replace the PRCB p n A02E H001 06 as necessary bizhub C351 C450 CAUSE Tray 2 elevator failure SOLUTION Check connector andoperation of Tray 2 Lift Up motor M101 p n 9312 1200 31 Alsocheck and replace if necessary Tray 2 Lift Up sensor PC105 p n 4037 0906 01 If problem persists replacethe Tray 2 board PWB Z p n 4036 0132 02 bizhub C252 C252P C300 C351 C35
176. been selected at Step 1 in Printer in the Print dialog If the Print dialog of the Driver which had been selected at Step 1 has already been displayed it is not necessary to be changed it 4 Select Standard in the Presets 5 Change back to the MFP Driver in Print Using in Driver SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0801431EN Solution Usage Description When too many users simultaneously attempt to perform PageScope Box Operator functions while accessing the same MFP it is possible that the PageScope Box Operator PSBO application may lock up intermittently The PSBO application and or the MFP may need to be restarted in order to resume using the PSBO application Solution CAUSE It is possible for multiple users to connect to the same MFP simultaneously through PSBO However only one document can be downloaded at a time from the same device either through PSBO or PageScope Web Connection PSWC As a result if two or more users attempt to download a document in a box by PSWC or PSBO simultaneously from the same MFP the second user will have to wait until the previous download is completed Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 119 bizhub C352 Software Driver related SOLUTION If the lockup issue occurs the number of simultaneous connections from PSBO to the same MFP will need to be reduced It is possible that this specification may b
177. ber Create the user account by entering a user name and password ONOAR WN gt Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 209 bizhub C352 9 Select Output permission 10 Select Restrict from the Print selection 11 Select OK and Close to exit the Administrator mode Solution ID TAUS0O656269EN Solution Usage 0 Description Special firmware for Secure SMB Scanning Scan to Me and Scan to Home Solution The bizhub 420 500 has a special firmware version 13 U1 June 9 2006 that whenlogging into the copier usingan Active Directory login name and password if the User ID and Password are not entered on a one touch for Scan to SMB theActive Directory login ID andPasswordare used The bizhub 600 750 uses special firmware version 17 U4 June 5 2006 for the same feature These features are not incorporated with current firmware versions A similar feature is available in the B W models using Phase 3 firmware and enabling a Soft Switch refer tonotes below For Color models installthe special firmware Pleaseclick onthe linkfor the appropriate model bizhub C352 bizhub C252 bizhub C300 bizhub C450 Notes 1 Scan to Me Scan to Home functionality is already added into Phase 3 software for the bizhub 360 420 500 600 750 In order to activate it dipswitch 38 1 needs to be turned ON Please see attached Scan to Me Scan to Home document Keep in mind if this feature is enabled the normal S
178. bizhub C352 C352P Replace the failed MFPB p n 9J06H003 01 bizhub C300 and p n 9J06 0101 02 bizhub C352 C352P 4 ThePWB Mboardhas failed bizhub C252 C252P Replace the failed PWB Mboard p n 4038 H001 01 5 Possiblefailed or missing Parameter chip 1C40 The Service Manual states on page 67 to relocate IC40 Parameter chip 8 pin chip when replacing the PWB MC board Please order a Parameter chip by calling the Hotline at 800 825 5664 to open a Ticket Number going to www mykonicaminolta com select Service tab amp gt Warranty Repair amp amp Special Programs amp gt RA Form Fill outthe RA Form Solution ID TAUS0657405EN Solution Usage 25 Description Control panel hangs at the hourglass screen Solution CAUSE The firmware is corrupt SOLUTION Re flash the machine to the latest firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more bizhub C650 0550 C451 C353 0253 C203 CAUSE The NVRANM is corrupt or has failed SOLUTION Perform a NVRAM recovery procedure using the attached firmware files and associated instructions procedures If the NVRAM recovery procedure does not resolve the problem please contact the SSD Hotline Notes 1 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe
179. board has failed SOLUTION Replace the finisher control board p n 9J08010103 Solution ID TAUS0703411EN Solution Usage 3 Description FK 502 how to adjust the cable EQL for TX and RX Solution To adjust the cable EQL for TX and RX perform the following Press the Utility Counter key Touch Details on the touchscreen Press Stop 0 0 Stop 0 1 Touch FAX on the touchscreen Touch Modem NCU on the touchscreen Touch Cable EQL on the touchscreen Under the heading of TX touch or to change the EQL TX value The setting can be programmed to 0 4 8 or 12 dB NOOR WDM Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 50 bizhub C352 Miscellaneous 8 Under the heading of RX touch or to change the EQL RX value The setting can be programmed to 0 4 8 or 12 dB 9 Touch END on the touchscreen 10 Touch Exit on the touchscreen SPECIAL NOTE Solution contribution by Jim Behrends and Ted Young Production Print SSD Solution ID TAUS0800941EN Solution Usage 3 Description T82 R76 and ROO using the FK 502 Solution CAUSE ECM isenabled orthe customeris using a DSL line and thereare no filters attached to the MFP SOLUTION To correct 1 Go into Service Mode Fax Settings and Communications toturn off ECM 2 Verify if the customer is using DSL 3 DSL filters need to be installed SPECIAL NOTE Solution contribution by Cesar Jimenez and
180. can Tab Screen LDAP Search FTP will no longer be available 2 Refer to attached Marketing Bulletin 06 GB 037 for additional details 3 To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0656390EN Solution Usage 0 Description Color Output Restriction for Public User Solution SOLUTION General purpose of this functionality is prohibiting color output for public users and allowing color output for specific users Procedure 1 Press Utility Counter 2 Select Administrator Setting and enter the passcode Select User Authentication Account Track Select General Settings Enable User Authentication Setting to ON MFP and set Public User Access to Allow Account Track OFF and Click OK Go to User Authentication Setting Choose User Registration Choose Public BOX 000 on page 48 and Select Output Permission Under Print Color RESTRICT Click OK Under Box 001 Enter User Name Password Confirm Password OK Close 5X 10 Click on Access 11 Be sure to choose Do Not Display of Public User Key in User Authentication Setting Administrative Setting Note A most current firmware levels on the copier OONDORW Printing from the Workstation with Color Restrictions Setup on the Copier 1 Go into the Printers Folder 2 Select your Printer 3 Right Click
181. cation with External Server set to Active Directory DNS and Time configuration is confirmed Solution CAUSE When utilizing Active Directory User Authentication Microsoft 2000 and 2003 Servers switch from Kerberos over UDP to Kerberos over TCP when the user s PAC data exceeds 2000 bytes to ensure data integrity This likelihood increases when the user is member of more than several groups in the domain typically seen with large accounts IT staff VP and others SOLUTION Upgrade the engines firmware to specialROM version GCt_G4 with download name20060901_9J06 F000 GCt G4 000 00 _CHECKSUM AD7E EXE as referenced in DLBT0602285EN00 This new special ROM supports Kerberos over TCP and is available on the ftp site Note Privilege Attribute Certificate PAC is strictly used in Windows 2000 2003Kerberos authentication Contains information such as the user s Security ID SID group membership SIDs and users rights on the domain Our problems were related to when the user belongs to multiple groups within the domain the data expands proportionally and the OS changed to TCP Our original firmware only supported UDP Solution ID TAUS0701849EN Solution Usage 2 Description FS 514 stapled sets are uneven Solution CAUSE Early version firmware is installed on the FS 514 SOLUTION Upgrade the firmware on the FS 514 to minimum version G01 07 The latest version firmware or system software is available via the Konica Minolta Download Select
182. ccess include the following attributes attached Idap1 pdf not listed in the previous release b The Allservers configuration doc will only affect the servers running LDAP It will also allow the MFPs to access LDAP without using an authentication account and password This is the method that all users are using according to Lotus Incident 1632724 c Please refer to the attached document for more detail d To view the document s Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http Awww microsoft com downloads details aspx DisplayLang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8idf e To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD NOOR WDM Solution ID TAUS0702740EN Solution Usage 4 Description How to properly remove Command WorkStation from a Macintosh Solution Please perform the step by step procedures mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez and Mark D Attilio Production Print SSD Sol
183. ce Online Downloads page SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS0902472EN Solution Usage Description Files are sent to eCopy while ScanStation is in Send to eCopy mode but they are not pulled into eCopy Solution CAUSE WheneCopy compares the date of a file to be pulled into eCopy it looks at the modified date instead of the created date SOLUTION Check the date for the MFP or controller Make sure that the is near to the date for eCopy ScanStation Also please refer to theattached document from eCopy which willbe helpful when troubleshooting some scan to eCopy issues To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Paul Santangelo ESS Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 122 bizhub C352 Warm up wrong display incorrect operation lock up Solution ID TAUS0648676EN Solution Usage 30 Description C3851 C 3851 or C3852 C 3852 Solution PROBABLE CAUSES 1 Improper softswitch setting On phase 2 0 or higher firmware change the following softswitch setting Service Mode amp gt System2 amp gt Software Switch Setting Switch No 50 Bit Assignment 00000001 Hex Assignment 01 Note The hex value will be changed automatically when the bit ass
184. chine shuts down When attempting to flash the machine thescanner firmware fails to load CAUSE Failed relay board Note The IPB Image Processing Board has already been replaced SOLUTION Replace the scanner relay board p n A00J HOOA 02 Cannot get into Tech Rep mode unable to hold Utility button to access Service mode and NVRAM and MFP PWB have been replaced as a set CAUSE Failed PRCB SOLUTION Replace the PRCB p n A00J H001 06 SPECIAL NOTE Solution contribution by Gary Scimeca Mark D Attilio Mike McCarthy Production Print SSD John Miller Workgroup SSD Jeff Swenson The Swenson Group andyJolin Putrus KMBS San Diego Solution ID TAUS0657589EN Solution Usage 20 Description C 3201 C3201 indicated Solution bizhub 420 500 CAUSE A motor speed abnormality of the Fusing Motor M11 When M11 is ON an EM error signal is detected 30 times in succession within a specified period of time Bad connection between the Fusing Motor M11 and the Printer Control Board PRCB SOLUTION Check to make sure the connections between the Fusing Motor M11 and the Printer Control Board PRCB are made correctly by unplugging and reseating them Try switching the Fusing Motor M11 and the Drum Motor M1 since these motors are exactly the same If the service code is unchanged replace the Printer Control Board p n 50GA 9020E If the service code changes to a C 2202 replace the Fusing Motor p n 27LA 80030 SPECIAL NOTE Solution co
185. com products acrobat readstep2 html 2 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0702187EN Solution Usage Description User Authentication Account Track is grayed out in the document properties of the driver under the Basics tab Solution CAUSE Authentication Account Track option is disabled in the driver properties SOLUTION Check to make sure that the Authentication Account Track option is enabled as a default in the driver properties To enable 1 Select the Start Settings Printers 2 Right click on the driver and select properties 3 Select the Configure tab 4 Under the Device Option field select the User Authentication or Account track option to be enabled 5 Select the drop down arrow under Setting and enable the device 6 Click Apply and OK Note It is necessaryto close the application and re open it in order for the settings to take place These options will be defaulted to disable if an Acquire Device Information is performed Solution ID TAUS0702204EN Solution Usage Description A portion of the key pad is not responsive Solution CAUSE Corrupted firmware SOLUTION Re flash the machine with the current firmware Note The latest version firmware or system software is available via the Konica Minolta Download Selector
186. con conventional key counter Hecon Base 10 and legacy Minolta key counter support To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0658132EN Solution Usage 4 Description Cannot fax out with TOO and T82 error codes Solution CAUSE Incorrect settings SOLUTION To correct 1 In the Tech Rep mode set the Marketing area for the fax to U S and then Initialize the fax 2 Input the fax header data in the Administrator mode SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0700252EN Solution Usage 4 Description How to default a Macintosh driver to black amp amp white Solution The drivercannot bedefaulted to black amp amp white on a Macintosh This is a limitation of the operating system Howevera PRESET can be made in the driver for black amp amp white printing by performing the following 1 Select FilePrint andfrom the PRINT box select the drop down from the second box under the presets box 2 Select QUALITY 3 Select the drop down for SELECT COLOR 4 Select GRAYSCALE or the desired functionalityto besaved as a preset like duplex finishing options etc 5 Select PRESETS then SAVE AS 6 Name the file example Black amp amp White 7
187. copying Solution There is no capability to create custom stamps or watermarks at the machine Solution ID TAUS0656721EN Solution Usage Description How to perform the HDD R W check Solution To perform the HDD R W check perform the following 1 Press the Utility Counter 2 Touch Details on the touchscreen Press Stop 0 0 Stop 0 1 Touch State Confirmation on the touchscreen Touch Memory HDD Adj on the touchscreen Touch the down arrow on the lower left corner of the touchscreen and scroll to the second screen Touch HDD R W Check on the touchscreen Press the START key which will initiate the hard disk R W check sequence and will be terminated automatically This test is used to confirm that the HDD is connected properly and if read write operation of the hard disk is correctly performed 9 The check result will be displayed as OK or NG 10 Touch End on the touchscreen 11 Touch Exit on the touchscreen ONDORW Solution ID TAUSO656800EN Solution Usage Description Is Bates Stamping supported Solution Bates Stamping or as referred to by Konica Minolta Annotation User Box Function is supported for scanned documents only Scan to E Mail FTP or PC SMB The machine does not have the ability to place the Date Time on the scanned originals only on the received scanned job Notes 1 Pleaserefer tothe attachment for a sample exercise on how to set up Annotation Box 2 To view the
188. count codes with PageScope Data Administrator Data Clear 1 Enter Tech Rep Mode 2 Press System 1 3 Press Initialization 4 Press Data Clear and then the Start key 5 When OK is displayed wait 10 seconds or more and cycle the main power switch OFF ON After the Data Clear 1 Reinstall the HDD under System 2 HDD and power the machine OFF ON 2 If a Fax is installed set the target back to U S in System1 Marketing 3 Reinput the TCP IP address information 4 Import the address book and device settings Note Reinstall the HDD TCP IP address and set the machine to U S target if a FK 502 is installed SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0642297EN Solution Usage 1 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 150 bizhub C352 Warm up wrong display incorrect operation lock up How to enable the key counter if an external counter security device Hecon key counter is installed Solution To enable the key counteras an external key counter device perform the following 1 Enter Service Mode 2 Enter Billing Setting Mode by pressing the STOP button followed by the number 9 button 3 Select Management Function Choice 4 Select SET under the Key Counter 5 Select the desired Color Mode and message 6 Select END to exit Note Please see attachments for hardware requirements and connections To view a PDF Ado
189. cpt This will transfer the file tolocalC drive 11 After complete enter the bye command 12 Type exit to quit the command prompt To delete the jobs on the HDD select administrator settings amp gt Security Detail amp gt Restrict The function will remove the files from the printer Note Please refer to attached pages from the Field Service Manual Service Modeconcerning Data Capture To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Jim Behrends and Cesar Jimenez Production Print SSD Solution ID TAUS0647606EN Solution Usage 7 Description How to extend the life of the image units past end of life Solution To allow the machine to continue to operate after an image unit has reached end of life perform the following 1 Enter the Service Mode 2 Enter Security Mode Stop 0 Clear 3 Press IU Life Stop Setting and select Not Stop then End Note Be aware that copy quality can become poor Please see the attached Bulletin Number 5705 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD lan Lynch and Cesar Jimenez Production Print SSD Copyright 2009 Konica Minolta Busine
190. cription Driver setting for Fold amp amp Staple is unavailable grayed out with signature 512x812 booklets from Macintosh OS 10 3 x and 10 4 x Solution CAUSE A constraint in the driver PPD file is applied that prevents the selection of any folding option when 5 5x8 5 paper is selected SOLUTION Printer drivers are availableto correct this issue bizhub C352 C352P Version 2 5 1 Macintosh OS10 2 bizhub C352 C352P Version 2 5 1 Macintosh OS10 3 and above Reference the attached Program Release Information document Notes 1 The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS BSE Solution ID TAUS0701197EN Solution Usage Description Macintosh Intel O S 10 4 losing connection after a few print jobs Macintosh must be rebooted to restore printing Solution CAUSE Corrupt or improperly installed driver Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 116 bizhub C352 Software Driver related SOLUTION Completely
191. cription How to configure forward receive fax to E mail destination with the IC 402 or IC 406 Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 189 bizhub C352 Solution Refer to the attached documents for configuring Receive Fax forwarding via E mail and scan to E mail using IC 402 or IC 406 and Receive Fax forwarding via E mailusing IC 402 or IC 406 without scan to E mail enabled Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0701121EN Solution Usage 2 Description Please Insert Correct Imaging Unit message will not clear from the copier control panel Solution CAUSE The incorrect IU was installed in the copier SOLUTION TurnOFF the main power to the copier insert the correct IU and turnON the main power Solution ID TAUS0701199EN Solution Usage 2 Description How to enable legal size booklet making Solution To enable and set up the machine for legal size booklets from the standard controller perform the attached instructions contained in Bulletin 5264 Notes 1 Current firmware will also allow for legal size booklet making providing switch 21 is set to01 as stated in the bulletin 2 The latest version firmware and system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Suppor
192. crobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0808267EN Solution Usage Description How to print a Signature Booklet from Microsoft Word embedded Solution To print a Signature Booklet from Microsoft Word Note Make sure to use PostScrpt or PCL driver version 6 3 0 0 or newer In Microsoft Word select File Select Print Select your Printer Select Properties Under the Basic Tab Select Original Size 8x11 Paper Size same as Original Size Under Layout Select Print Type Booklet Select Binding Position Left Bind Under the Finish Tab Select Center Staple and Fold SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD NOOR WONDM Solution ID TAUS0808466EN Solution Usage Description How to replace the waste toner bottle Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 91 bizhub C352 Miscellaneous To replace the waste toner bottle perform the following Open the front door Press the waste toner bottle release lever Pull out the waste toner bottle Wipe the surface around the waste toner collecting port Remove packaging from new waste toner bottle Place the new waste toner bottle in the port Close the front door NOoORWOND Refer to the attached PDF for illustrated instructions Note To view a PDF Adobe Reader mus
193. crosoft Windows Vista driver sharing Solution Attached is is a workaround for the current Microsoft Windows Vista driver sharing issue This may change as Vista evolves and Service Packs are released The process is as follows Upload the in box Konica Minolta Vista PostScript Driver from a Vista client PC to a Microsoft Windows 2003 Server Once the file is uploaded to the Server users can find the driver on the Share and install it by the normal method Device configurations from the Server share are preserved on the client Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0701063EN Solution Usage Description PageScope Address Book Utility version 1 6 compatibility Solution PageScope Address Book Utility isnot compatible with the bizhub C300 and bizhub C352 Note PageScope Data Administrator version 3 03 can be used to configure user information on these devices Solution ID TAUS0701141EN Solution Usage Description Is there a TWAIN driver for Macintosh environments utilizing the standard controller Solution Presently there are no TWAIN drivers for use with a Macintosh utilizing the Emperon controller Fiery controllerscurrently supportTWAIN scanning Solution ID TAUS0701162EN Solution Usage Description FK502 how to change the number of busy re
194. crosoft Word 2003 Excel 2003 and Adobe Acrobat 6 The following are restrictions that were found 1 Custom Size setting is not available 2 Owner Information Lock Job and Copier store print functions are not available 3 The client default settings are not saved IC 405 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 2 0 Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The only restrictions found were thatMedia Mixed function is not available by network printer IC 611 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 1 0 0 7 the PostScript Adobe driver version 1 0 0 7 or the PCL driver version 1 0 1 the print controller can be used with the following restrictions 1 The watermark function will not function when using the PCL driver 2 The PostScript Visual driver is not available with Microsoft Windows 2003 Server 3 Booklet mode may not function when called within Adobe Acrobat IP 901 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 1 1 and 2 1 Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The only restrictions found were th
195. ction Permission to Allow or Restrict the following functions Copy Scan Fax Print User Box or Print Scan Fax from Box 8 Select the Output Permission Box 9 Select Allow or Resrict for Print Color Print Black and White or Scan Fax Color or Black and White Solution ID TAUS0653679EN Solution Usage 0 Description Can the Account Track user information be recovered after the this function has been turned off Solution When the Account Track function is turned off all of the user data is erased and can not be recovered The machine displays a warning screen explaining this when the key operator attempts to turn this function off it gives them the option not to continue the procedure Solution ID TAUS0653681EN Solution Usage 0 Description When the utility counter button is selected only the Check Consumable Life indicating selector button is there One Touch registration User Setting and Administrator Settings are missing Solution CAUSE The machine is busy performing a function in the background that is not displayed such as transferring a scan or waiting to dial a fax SOLUTION Check under job list to determine what function is being performed Jobs can be deleted or wait until the function is performed Solution ID TAUS0653683EN Solution Usage 0 Description CD231 at power up Solution CAUSE Complete fax kit was not installed Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 204 b
196. d Hard disk drives do not come pre formatted SOLUTION Perform the below procedure to format the HDD 1 Access Service Mode 2 Select State Confirmation on the touchscreen 3 Select Memory HDD Adj on the touchscreen 4 Select HDD Format on the touchscreen 5 Select Physical Format on the touchscreen 6 Press the Start button on the control panel When formatting result displays OK turnOFF the main power switch wait for 10 seconds and then turn it back ON When the machine powers up again it will still indicate C D010 7 lgnore the malfunction code and access Service Mode again 8 Select State Confirmation on the touchscreen 9 Select Memory HDD Adj on the touchscreen 10 Select HDD Format on the touchscreen 11 Select Logical Format on the touchscreen 12 Press the Start button on the control panel When formatting result displays OK turnOFF the Main Power Switch wait for 10 seconds and then turn it back ON SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 149 bizhub C352 Warm up wrong display incorrect operation lock up Solution ID TAUS0808137EN Solution Usage 2 Description NO MATCHING PAPER SIZE message on the operation panel when loading 8 5x14 or 11x17 originals Solution CAUSE ATS Auto Tray Switching is not set properly SOLUTION To set ATS Auto Tray Switching corr
197. d P 8 may be indicated Solution CAUSE Failed 1st image transfer pressure retraction clutch CL3 SOLUTION Replace CL3 p n 9322 1300 21 SPECIAL NOTE Solution contribution by Bob Holbrook KMBS Rolling Meadows Solution ID TAUS0901584EN Solution Usage Description The copier is indicating P9 and P21 codes as well as outputting a partially blank black copy A portion of the copy facing the operator is blank as the document exits the copier Solution Cause Check the position of the imaging unit relative to the write unit The aperture that opens when the image unit is inserted may be partially deployed because the insertion of the image unit was not exact Solution By removing the Black image unit and re seating it carefully and squarely the aperture deploys fully SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 28 bizhub C352 Miscellaneous Solution ID TAUS0700453EN Solution Usage 798 Description NVRAM Troubleshooting Procedure used to identify NVRAM problems and and information concerning damaged or missing NVRAM BRU Solution bizhub C250 C252 C300 C350 C351 C450 NVRAM trouble codes C D3xx codes can occur at any time Mostly these codes happen when updating firmware A NVRAM Data Restore procedure was announced a few months ago to address these codes Stop 0 7 1 3 9 What this procedure does is take a good
198. ded p n 9J06M70100 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0800904EN Solution Usage Description Toner spewing dusting countermeasures Solution 1 Countermeasure for toner dust going outside of the machine to reduce the toner dust The mesh of the current filter bundled with Waste Toner Box has been compressed 3 times tighter than that of previous one Lot number 7062807 28 June 07 and onward and it is on the cardboard box of the Waste Toner Box 2 Countermeasure for avoiding toner dust on the grid mesh in I U to avoid having the stain on edge of the image The mylar has been fitted on the frame of the I U to avoid having the toner on edge of the grid mesh Lot number xxxxx7402x 2 April 07 and onward This Lot number is for I U 3 TCR ratio stabilization The dimension of the mylar on the bottom of the I U has been changed to being shorter to sweep up old Toner on the sensor Lot number xxxxx7301x 1 March 07 and onward This Lot number is for I U Pleaseinstall the above modified partsto avoid the symptom SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0801533EN Solution Usage Description Marks on copies Solution CAUSE Due to lack of discharge after the 2nd transfer insufficient grounding static electricity is generated at the Guide section of the Fusing Unit This causes toner on the paper to become smudged in the direction of
199. der must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Below are the sample commands for each model COMMANDS D being the drive letter of the CF Card bizhub C200 mkcf tie D bizhub C203 mkcf ti25 D bizhub C253 mkcf ti 2 D bizhub C350 C351 C450 mkcf D bizhub C353 mkcf ti1 D bizhub C451 mkcf mi3 D bizhub C550 mkcf mi2 D bizhub C650 mkcf mi1 D SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0702432EN Solution Usage Description C0118 C 0118 Error code C 0118occurs after about 15 minutes Reflashed reseated boards and memory with no help Solution CAUSE FK 502 Fax Driver Board Error Failrd Fax Board SOLUTION Replace the Fax Kit FK 502w MK 706 Item 7640X023 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0702434EN Solution Usage Description CFB96 Solution CAUSE Failed Printer Control Board orPrinter Control Board not working properly SOLUTION To correct 1 Reseat the Copier RAM first 2 Reseat all the connectors on the Printer Control Board 3 Flash the copier with current firmware 4 Replace Printer Control Board p n 9J06 0121 06 Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert
200. dials Solution To increase the redials 0 7 perform the following 1 Enter the Service Mode To enter the Service mode perform the following a Press Utility Counter b Press Details c Press Stop 0 0 Stop 0 1 d Select Fax 2 Select Function Parameter Setting 3 Select address 000b0001 using A F to change the letters and the numeric key pad to change the numbers 4 Select the data and enter a value using the binary numbers The decimal equivalent is displayed to the right 5 When the address and value have been set select Decision 6 Select End Solution ID TAUS0O701164EN Solution Usage Description Account Data Import fails with PageScope Data Administrator Solution CAUSE Incorrect version of PageScope Data Administrator SOLUTION Please install the correct PageScope Data Administrator version PRODUCT IC 406 bizhub C352 PageScope Data Administrator version 2 2 3 IC 402 bizhub C351 C450 PageScope Data Administrator version 2 2 2 Solution ID TAUS0701205EN Solution Usage Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 221 bizhub C352 Description White dots in black areas exhibited on the second side Solution CAUSE The NVRAM has failed SOLUTION To receive a replacement NVRAM or BRU Chip please call the Hotline Solution ID TAUS0701228EN Solution Usage Description FK502 can watermarks be placed on an incoming fax Solution Watermark
201. e Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0O800939EN Solution Usage 1 Description The XML page cannot be displayed Cannot view XML input using XSL style sheet Please correct the error and then click the Refresh button or try again later message Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 63 bizhub C352 Miscellaneous Solution 1 HTTP and PageScope Web Connection PSWC have to be ON all the time in order to have web access 2 Perform a Data Clear on the MFP making sure that the default setting like PSWCis ON 3 Tryaccessing theMFP froma laptop first Use Microsoft Windows Internet Explorer 6 or Firefox Note Using IE7maypresent difficulties SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0800943EN Solution Usage 1 Description SMTP error 554 Solution CAUSE The mail servers are set to POP before SMTP as a security measure to prevent SPAM The mail server collectsthe TCP IP address during authenticationwith the POP server and then permits SMTP relaying from that TCP IP address for a short period of time This means thatincoming mail MUST be checkedbeforemail is allowed to be sent Ifsettingan E mail client like Microsoft Outlook to chec
202. e from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez lan Lynch Production Print SSD and Clinton Marquardt ESS SSD Solution ID TAUS0800047EN Solution Usage 8 Description FK 502 intermittent T81 and T82 errors when faxing Solution CAUSE The fax target area is set to Japan SOLUTION Set the fax target to U S by performing the following procedure 1 Enter Tech Rep mode 2 Press System 1 3 Press Marketing Area 4 In the lower right hand corner of the touchscreen press Fax Target and scroll to U S SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801801EN Solution Usage 8 Description Touch panel does not respond MFP comes to Ready with the basic screen but unable to select anything The operation panel is locked up and the Touch Panel Adjustment cannot be performed Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 135 bizhub C352 Warm up wrong display incorrect operation lock up Solution CAUSE The Touch panel touchscreen has failed SOLUTION Replace the Touch panel p n 4037 7807 01 Note Either the Touch panel or Control panel assemblycan be replaced when the symptom occurs The Touch panel is modified and is part of theControl panel assembly p n 4038 6052 07 for bizhub C250 C252 C300 C352 and p n 4037 6052 06 for bizhub C351 C4
203. e How to remove Macintosh OS X drivers instructions to correctly remove driver files prior to installing a new or updated version of the driver This is highly recommended to avoid driver conflict Completely deleting removing the PPD plug ins for the loading of the driver will NOT overwrite the previous versions Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Enmke ASG SSD and Freddie Burnham Mark D Attilio Production Print SSD Solution ID TAUS0657446EN Solution Usage 5 Description Getting an invalid card error when loading firmware with a Crucial 128MB Compact Flash card Solution CAUSE The Crucial 128MB CF card is not supported SOLUTION Load firmware using the recommended CF Card Note The recommended card is the 128MB SanDisk Compact Flash card p n 7660 4036 01 Please see attached photoas reference SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0801272EN Solution Usage 5 Description Support for Account track Secure print and User authentication from Unix Linux environments Solution Konica Minolta does not support Account track Secure print and User authentication from Unix Linux environments at this time The availability of these options for Unix Linux environments is being con
204. e Sharing dialog box Make sure the desired user s are displayed and or added as needed Set the permission level to Co owner to allow writing rights 9 Click on Share and then Click Continue to the Windows needs your permission to Continue message At the engine direct input 1 Press the Scan button on operation panel 2 Touch Direct Input tab 3 Touch Scan to SMB 4 In the host name field enter theTCP IP address of the target PC 5 In the Destination Folder enter the shared folder name 6 in the User ID field enter the valid workgroup or domain User Name 7 Inthe Password field enter the user Password 8 Press Start Note For more information on Microsoft Vista File and Printer Sharing technologies go to http www microsoft com technet network evaluate vista_fp mspx SPECIAL NOTE Solution contribution by Jim Behrends Mark D Attilio and Cesar Jimenez Production Print SSD Solution ID TAUS0646730EN Solution Usage 18 Description How to change the Administrator password Solution To change the Administrator password perform the following 1 Enter the Service mode 2 Press STOP 0 CLEAR to enter the Enhanced security mode 3 Select Administrator Password 4 Enter NEW Administrator password 5 Click on END SPECIAL NOTE Solution contribution by Ed Bellone and Mark D Attilio Production Print SSD Solution ID TAUS0701220EN Solution Usage 14 Description How to install system software on the IC 402 F
205. e Touch Panel Warranty Advance Exchange charge All parts will be shipped via UPS 2 day Air Service and an automated E mail will be sent to the submitting KMBS Customer confirming the shipment In addition the E mail will provide KMBS claim number part s order status and the UPS Tracking Number for the delivery SPECIAL NOTE Solution contribution by Craig Blyther ESS Solution ID TAUS0652139EN Solution Usage 4 Description C3C00 C 3C00 through C3C40 C 3C40 codes Solution CAUSE C3Cxx codes are related to the BRU Banknote Recognition Unit The BRU is the counterfeit prevention system gold box on PWB C small 8 pin IC Personality Chip located on the MC board for the bizhub MFPsor the small board located in back of the power supply units on the 8020 8031 The codes related to this system are confidential and therefore not published in the Service Manual WARNING DO NOT insert or remove the BRU with the power ON and DO NOT power ON the machine with the BRU removed Unplug the AC supply to the machine prior to removing or inserting the BRU SOLUTION CallKonica MinoltaSSD Hotlinewhen a BRU failure code occurs 800 825 5664 Notes 1 8020 8031 CF2002 CF3102 C 3C00 at power up may also be a loose connection on PWB O or the BRU or the PWB I O has failed Reseat all connectors on PWB I O If reseating the connectors does not resolve the problem try reseating the small board BRU behind the PWB I O and HV2 before replacing
206. e and then re enable the hard drive by performing the following 1 Press the Utility key 2 Enter Tech Rep mode Select System 2 Select HDD Select Not Installed Power the unit OFF ON with the main power switch Repeat steps 1 4 to re install the HDD Power the unit OFF ON with the main power switch ONO W Solution ID TAUS0702950EN Solution Usage Description Part Item number for the Fiery interface kit Solution Fiery interface kit ltem 9J05142 Solution ID TAUS0703001EN Solution Usage Description The machine copies very slow and well below the rated output for black and white and color Solution CAUSE The machine memory is corrupt SOLUTION Perform a data clear 1 Browse to the NIC Log on as Administrator Select the Scan tab ImportExportand back up the one touch addresses to the desktop 2 Enter Tech Rep mode 3 Select System 1 4 Select Data Clear and press start Wait for the machine to cycle OFF ON and for the POWER OFF MACHINE WITH THE MAIN POWER SWITCH message 5 Import the one touch list back to the NIC 6 Re install the HDD and power the machine OFF ON 7 Reset the Marketing area to U S and the target to U S 8 Re install the TCP IP address and power the machine OFF ON Solution ID TAUS0703053EN Solution Usage Description How to program a one touch destination keyfrom the operation panel Solution To program a one touch destination keyfrom the operation panel
207. e changed for future models SPECIAL NOTE Solution contribution by Mark Kemp ESS SSD Solution ID TAUS0801555EN Solution Usage Description Unable to retrieve documents using Box Operator on Microsoft Windows Vista Home Edition Toolbar does not view properly Solution CAUSE Incorrect settings SOLUTION Go to Control Panel amp gt Classic View amp gt Folder Option amp gt View Tab andunder Advanced Settings check Always show Menu SPECIAL NOTE Solution contribution by Rick Johnson DSM Midwest Region Solution ID TAUS0801980EN Solution Usage Description Device can not print in accordance w guidelines pick another printer message when trying to print postage from Stamps Com Solution CAUSE Driver incompatibility SOLUTION Stamps com states that they will not work with Konica Minoltadrivers The only thing they will do is print labels and you have to purchase the labels from Stamps com SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0802499EN Solution Usage Description Customer application closes when the Phone Book is accessed in the PCL Fax driver Solution CAUSE The Phone Book in the Fax driver has exceeded 1000 entries SOLUTION In order to proceed the number of entries in the Phone Book must be kept under 1000 SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0900441EN Solution Usage Description SMB printing fo
208. e establish a ticket via either the web or by calling the SSD hotline center at 1 800 825 5664 Once a ticket has been established an E mail will be sent when the solution is updated c For phone advisors please attach to this solution for an automatic E mail that will be sent to the technician when this solution is updated End the call with call code Escalated to Japan d To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Rick Veale ESS BSE OANDOAL Solution ID TAUS0657140EN Solution Usage Description Using eCopy after pressing function key the next screen does not display the preview scan Solution CAUSE The wrong TWAIN driver is being used SOLUTION The latest TWAIN driveris available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Remove the current driver before installing this driver If an error occurs during removal stop the eCopy services and press the Retry button Once removed restart the eCopy services and install the new driver SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0700279EN Solution Usage Des
209. e is nosuch code listed in the Service Manual SOLUTION Replace Cooling fan motor 2 p n 4040 M100 00 SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0800814EN Solution Usage Description Only one external memory can be used Re install the external memory This message appears when inserting a USB U3 flash drive Solution CAUSE Flash memory drives with U3 software are not supported Using a flash memory drive with U3 software will corrupt theMFP firmware and will not allowopening ofthe flash drive nor any other flash drive thereafter SOLUTION Use a non U3 USB flash drive Re install theMFP firmware using themost current version The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0801115EN Solution Usage Description FS 514 output Tray 3 is not recognized by the machine with the OT 601 installed Solution CAUSE The short connector jumper is loose or not installed SOLUTION Verify that the short connector jumper has been installed according to the attached OT 601 installation instructions The short connector jumper installation is shown on page E 2 step 7 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded
210. e on the LCD panel upper left box Press OK Power machine Off On OANDOARWN Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 195 bizhub C352 Solution ID TAUS0657752EN Description Is edge to edge printing supported Solution Edge to edge printing is only supported when printing 11x17 full bleed on to 12x18 paper There will always be a slight 2 3mm void area around the edge of the print this is normal operation Solution ID TAUS0657765EN Description How to change the LCD touchscreen to the non layered type copier centric as an alternative to using the sub menus Solution To change the LCD touchscreen to the non layered type perform the following 1 Press the Utility Key 2 Press User Settings 3 Press Display Settings 4 Press Copy Basic Screen 5 Press Type 2 for the non layered type Solution ID TAUS0657829EN Description Start button is flashing Solution CAUSE PJ 7 on the power supply is disconnected The power supply was just replaced SOLUTION Check all connectionson the power supply and reconnect PJ 7 Solution ID TAUS0657884EN Description FK 502 not recognized at power up Solution CAUSE The FK 502 is not set in Tech Rep mode SOLUTION Set the FK 502 To set the FK 502 perform the following 1 Enter Service mode 2 Select System 2 3 Select Option Board Status 4 Select Set for Fax Main 5 Exit Service mode Solution
211. ease see attachment for sample printout SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0802054EN Solution Usage Description SP 501 installation instructions Solution Please refer to the attached SP 501 Stamp Unit Installation Manual To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 87 bizhub C352 Miscellaneous Solution ID TAUS0802396EN Solution Usage Description Does the machine log and entry in the machine history when the machine is down due to a no toner condition Solution The machine does not have the capability to log a no toner condition and only displays a message to replace toner SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0802479EN Solution Usage Description Toner dust especially yellow may accumulate on the outside of the machine Solution CAUSE Toner dust from the imaging unit passes through the waste toner box filter This is most apparent with yellow toner because the yellow imaging unit is closest to the exit of the cooling fan duct SOLUTION The mesh of the waste toner filter has been made finer beginning with Lot Number 7062807 6 28 2007 In addition a new external filter and holder are available
212. eb Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0800009EN Solution Usage 2 Description The NETWORK icon is missing in Administrator mode Solution CAUSE The NIC is corrupt and must be reset SOLUTION Contact the SSD Hotline to obtain the file needed to reset the NIC This issue is addressed inattached Bulletin Number 5783 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0800253EN Solution Usage 2 Description The machine is locked at Konica Minolta screen and the LCD is very dark Solution CAUSE Failed MFPB board Solution Please replace the MFPB board p n 9J06 0101 02 SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 148 bizhub C352 Warm up wrong display incorrect operation lock up Solution ID TAUS0800391EN Solution Usage 2 Description MEMORY OVERFLOW is indicated when printing a 19 page PDF document from Adobe Reader 8 and only when selecting booklets Solution CAUSE The memory on the main body is scrambled SOLUTION Perform a System Error Clear 1
213. ecessary PARTS bizhub C451 C550 C650 FK 502 Item 15LB bizhub C250 C252 C300 FK 502 Item 15LBX002 bizhub C351 C450 FK 502 Item 15LBX001 bizhub C352 FK 502 Item 7640X023 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0702650EN Solution Usage Description FS 514 Close MT 501 message Solution CAUSE Board mis communication SOLUTION Reseat the Finisher Control Board p n 9J08010103 and replace if necessary SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0703248EN Solution Usage Description Unable to enable any functions Key Counter Authentication Vendor Mode Management Device for the BILLING SETTINGS under the Management Function Choice Service Mode Stop 9 Solution CAUSE Account track is enabled SOLUTION Disable Account Track under the Administrator Setting Mode Note Turning off the Account Track will CLEAR out and DELETE all the accounts SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0703294EN Solution Usage Description C 3301 or C 3302 code at startup Solution CAUSE The fuser cooling fan M11 error C3301 or M13 error C3302 has failed SOLUTION ReplaceM11 p n 9313 1300 41 or M13 p n 9313 1000 72 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0703332EN Solution Usage Copyright 2009 Konica Minolta Business Solut
214. ect memory has been installed SOLUTION There are two memory options for this printer controller A 256MB memory for the IC 406 p n 7640001281 and a 256MB memory option for the main body p n A06HWW0 The two memory modules are not the same For banner printing support the memory in the main body printer needs to be upgraded CAUTION Be sure that memory is placed in the main body and not in the print controller IC 406 Solution ID TAUS0703224EN Solution Usage 2 Description How to print halftone test patterns Solution To print halftone test patterns perform the following procedure 1 Enter Tech Rep mode 2 Select Test Mode 3 Select Halftone Pattern 4 Select Single Hyper Gradation 5 Select the desired halftone color 6 Press C and enter the desired halftone density 1 lightest through 255 darkest 7 Press the START button to output the pattern SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0703516EN Solution Usage 2 Description How to update firmware using Internet ISW Solution The Internet ISW function requires that the firmwareTAR file be extracted from theGZ file This can be done using WinZip or WinRAR Use an FTP server utility to host the firmware There isone availablevia the Download Selectorunder Black and White Products amp gt Utilities amp gt ftp_server_1 0 exe To perform the update 1 Go to Tech Rep mode 2 Select the I
215. ectly perform the following 1 Press the Utility key 2 Press User Settings 3 Press System Settings 4 Press Paper Tray Settings 5 Select Auto Tray Selection and select all applicable trays to be used and press OK 6 Select Auto Tray Switching and set to ALLOW and press OK 7 Select No Matching Paper Tray Setting and set to SWITCH TRAYS and press OK SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0808577EN Solution Usage 2 Description Problem The machine displays the error codes P6 P7 P8 and P9 Solution CAUSE The IDC guide assembly is out of adjustment either front or rear SOLUTION Adjust the IDC guide assembly toward the front if it is shifted to the back or toward the back if it is shifted to the front There is roughly 3mm in either direction SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0900361EN Solution Usage 2 Description The one touches do not appear in the address book when registered via PageScope Address Book Utility Solution CAUSE The main body memory is corrupt SOLUTION Perform a Data Clear IMPORTANT Prior to the Data Clear The one touches will be erased so it is recommended to export the addresses from the machine The E mail information will be erased so please export the Device information from the machine Make a note of the TCP IP address configuration as the machine will be reset to DHOP Backup any ac
216. ecurity information is also availableon the Konica Minolta bizhub security page http kmbs konicaminolta us content about bizhubsecurity html SPECIAL NOTE Solution contribution by Jim Behrends and Mark D Attilio Production Print SSD Solution ID TAUS0652000EN Solution Usage 3 Description FK 502 how to insert a pause between the PBX outside line number and the fax telephone number Solution To insert a pause between the PBX outside line number and the fax telephone number perform the following 1 Enter Admin mode then select Fax Settings amp gt PBX Set 2 Turn on PBX and enter Prefix When creating a new registration of the Fax destination please do following 1 Enter Admin Mode 2 Press One Touch Reg amp gt Fax Reg amp gt Address Book amp gt Abbr Dial amp gt New 3 Before entering the Phone number press out side button After pressing the out side button E will be indicated on the display This indicates a pause Then please enter the number SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0656793EN Solution Usage 3 Description SMTP authentication tips Solution Refer to the attacheddocument whichprovides details on how to configure the MFP to allow SMTP Authentication for Scan to E Mail Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acroba
217. ed domain SOLUTION Enter the name of the server running Active Directory primary domain controller SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0801738EN Solution Usage Description FK 502 subject change for fax forwarding Solution When forwarding to E mail the subject format can be selectedasfollows for Image Receiver Software Soft Switch number 28 00 hex FWD FAX image from yyyy mm dd Note represents the sender name registered in the MFP forwarding the fax job When nothing is registered as the sender subject of the E mail will be blank represents the information of the fax sender SPECIAL NOTE Solution contribution by Freddie Burnham and lan Lynch Production Print SSD Solution ID TAUS0801830EN Solution Usage Description When the dual line fax is in use can each fax line be set to print to a separate output tray Solution Only one output tray can be selected for both fax lines SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0801889EN Solution Usage Description Pixel Ratio Screen Toner Coverage Solution Pixel Ratio Screen also known as Toner Coverage To access 1 Select Utility Counter 2 Select Details 3 Select Toner Coverage To print this information along with the meter reading 1 On the Meter Count Screen select Print 2 Select Paper Tray 3 Press Start Note Pl
218. emove the fusing unit and ensure that the fuser rollers turn freely and are not restricting the rotation of the fusing motor c Inspect and reseat CN34 on the PRCB which is the interface connector for the fusing motor M5 d Replace the fusing motor p n AO2E M100 00 as necessary SPECIAL NOTE Solution contribution by Mike McCarthy and Ted Young Production Print SSD Solution ID TAUS0700386EN Solution Usage 17 Description C3451 C 3451 and or C3452 C 3452 Solution CAUSE Thermistor voltage temperature discrepancy SOLUTION There are a few things that may cause the problem 1 Check that the Fusing Unit is correctly installed 2 Reseat connections on the Fusing Unit PWB MC and PU1 bizhub C351 C450 C450P PWB MFPB and DCPU bizhub C300 C352 PWB MFP and DCPU bizhub C250 3 Exchange the Fusing Unit p n 4049 5230 for bizhub C351 C450 C450P p n 9J06 R706 00 for bizhub C300 C352 and p n 4038 0754 00 for bizhub C250 4 Exchange the Control Board PWB MC p n 4037 7803 01 for the bizhub C450 C450P and p n 4037 7804 01 for the bizhub C351 PWB MFPB p n 9J06 H003 01 for bizhub C300 and p n 9J06 0101 02 for the bizhub C352 PWB MFP p n 4038 0121 06 for the bizhub C250 5 If the problem persists replace the Power Supply PU1 p n 4037 6211 02 for the bizhub C351 C450 C450P DCPU p n 9J06 6201 01 for the bizhub C300 C352 and p n 4038 6201 02 for the bizhub C250 SPECIAL NOTE Solution contribution by Cesa
219. ep Mode Enter Admin Mode 1 Select System Settings 2 Select Power Save 3 Select Sleep Mode 4 SelectOFF and then OK then exit Admin Mode Solution ID TAUS0652948EN Solution Usage 0 Description How to set up a TCP IP address Relay Configuration on a Microsoft Windows 2003 Exchange Server Please see the attached files for instruction Solution To set up a TCP IP Address Relay Configuration on a Microsoft Windows 2003 Exchange Server perform the following Login to the Microsoft Windows 2003 Exchange Server Click on All Programs Microsoft Exchange System Manager Click on Servers select server Click on Protocols SMTP Right Click on Default SMTP Virtual Server and click on Properties Click on the Access Tab then under Relay Restrictions click on Relay Under Single Computer add the TCP IP address of the printer and click OK A Granted Key with the TCP IP address of the printer will be indicated click OK Now the server is set up to give the MFP device E mail Relay Access Note Please see the attached document as a quick reference To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0653720EN Solution Usage 0 Description MSDS information for drum developerand toner Solution D
220. equence and select State Confirmation amp gt Level History 1 to check the IDC value If value is 1 0V DC or less replace sensors IDC1 SE1 front and IDC2 SE2 rear p n 9372 1300 12 IDC1 PC8 front andIDC2 PC9 rear p n 9372 1300 12 5 Check the HV1 connector for proper connection and correct as necessary 6 Adjust the cleaning pad so that belt was being cleaned completely 7 Check fora failed LED Assembly bizhub C351 C450 LED Assembly whole assembly C M Y K and the driver board etc bizhub C351 p n 4037 0561 01 andbizhub C450 p n 4037 0764 00 8 Replace PWB MC control board andtransfer BRU Chip IC40 fromfailed board Control Board PWB MC p n 4037 7803 01 for the bizhub C450 and p n 4037 7804 01 for the bizhub C351 PWB MFPB p n 9J06 H003 01 for bizhub C300 and p n 9J06 0101 02 for the bizhub C352 PWB MFP p n 4038 0121 06 for the bizhub C250 9 FlashMFP with current firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0702698EN Solution Usage 3 Description Data Light is constantly on Solution CAUSE Corrupted data SOLUTION To correct 1 Perform a Data Clear 2 Go into Service Mode amp gt System 1 amp gt Initialization amp gt Data Clear CAUTION Before performing a Data Clear
221. er related Description How to perform a Mail Merge using Microsoft Word 2007 Solution The attached documentation outlines procedures to divide Mail Merge into separate jobs based on name or address separate a file that has already been merged into Microsoft Word 2007 In other words you only have a Word file with all the variable data incorporated No need to add recipients from a spreadsheet Notes 1 The instructions are for both scenarios using Microsoft Word 2007 and attached are the files used in the instructions 2 To view the DOC file Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx DisplayLang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8fdf 3 To view the XLS file Microsoft Excel or Excel Viewer must be installed Excel Viewer 2003 9 9MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx FamilyID c8378bf4 996c 4569 b547 75edbd03aaf0 amp amp displaylang EN 4 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0701193EN Solution Usage 1 Description WEB PAGE CAN NOT BE DISPLAYED message using
222. er to Windows registry information for advanced users http support microsoft com kb 256986 for additional registry editinformation Solution ID TAUS0702788EN Solution Usage 0 Description Small size customprint jobs from Microsoft Wordprint onto letter size paper Paperispulled from a tray configured for8 5x11 instead of the tray configured for the custom paper size Solution CAUSE The IC 406 or IC 409 Postscript print drivers are building the document for 8 5x11 letter size SOLUTION Perform one of the following solutions Print Microsoft Word documents using the appropriate PCL print driver To configure PostScript driver for small custom size printing on a Windows XP workstation perform the following steps a Access Printers and Faxes icon b Click on the File menu c Click on Server Properties d Click Create a New Form checkbox e Enter the appropriate paper size for width and height f Enter a form name g Click Apply to add the form h Open the Word document i Click on File menu j Click on Page Setup k Click on the Paper tab Select the form name in the Paper Size drop down list m Press OK n Click on File then Print o Click the Properties button p Select PostScript Custom Size in the Document Size drop down list q Enter the custom paper size Note To configure the custom form in
223. erties Select the Sharing tab andclick Additional Drivers 3 Click x86 and click OK x86 is 32 bit 4 Click Browse and specify the folder or CD drive where the 32 bit printer driveris to be stored 5 Specify thelNF file of the 32 bit printer driver and click Open 6 Click OK 7 The error dialog box appears Note Please refer to an attached file for details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution CAUSE Updated printer driver required SOLUTION Install thelatest printer driver which can be downloadedvia the Konica Minolta Download Selector Access the Selector from the the KMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0902293EN Solution Usage Description Selected areas like charts print in black when color is selected from Microsoft Excel 2007 Driver is defaulted to black If color is selected for the entire document all will print in color Solution CAUSE Service Pack 2 for Microsoft Office 2007 has not been installed SOLUTION Install Microsoft Office 2007 SP2 To install the Service Pack run Microsoft Update or download from the Microsoft Offi
224. esent gray As far asa Konica Minoltaprinter is concerned this is color information and will therefore count the page as a color page This scenario applies to applications like Microsoft OfficeWord Excel and Publisher to name a few Higher end applications like Adobe PageMaker InDesign lllustrator and Quark typically use the CMYK color space A job can consist of just K Black with no CMY components This will print as just black If printing a gray shade from one of these applications a halftone screen would have to be used using just K or using equal values of CMYK which would count as color Note If the files have been converted to a PDF Acrobat 6 and7 Pro have built in Preflighting tools under the Advanced menu Preflighting the document will provide detail of what color components each graphic is composed Other add ons such as Enfocus PitStop Professional will also provide the same capabilities from within Acrobat SPECIAL NOTE Solution contribution by Ed Bellone and Mark D Attilio Production Print SSD Solution ID TAUS0651653EN Solution Usage 19 Description How to use the Fax Forward TX setting Solution To use the Fax Forward TX setting perform the following 1 Press the UTILITY button 2 Select the ADMINISTRATOR button and enter the password 12345678 3 Select 8 Fax Setting 4 Select 5 Function Setting 5 Select 5 Forward TX Setting 6 Select Forward amp amp Print prints out a copy
225. ess Solutions U S A Inc 218 The network capture can be used tocompare November 2009 bizhub C352 http www adobe com products acrobat readstep2 html Solution ID TAUS0700397EN Solution Usage Description ADMINISTRATOR PASSWORD NOT VALID DUE TO UNAUTHORIZED ACCESS message Solution CAUSE Machine data has been corrupted SOLUTION Remove all four image units and perform a Data Clearin Service Mode System 1 Initialization WARNING FAILURE TO REMOVE THE IMAGE UNITS WILL RESULT IN HAVING TO REPLACE THEM Solution ID TAUS0700410EN Solution Usage Description When a file is sent to the printer the control panel blanks out Solution CAUSE There is fax memory installed but the fax PWB has been removed SOLUTION Remove the fax memory Solution ID TAUS0700455EN Solution Usage Description Single Page Scan setting does not result in single file for each page as indicated in bizhub C352 Network Scanner Operations User Guide page 2 45 After scanning muliple pages the resulting file is one file with multiple pages Unable to havesingle files for each pagestacked in the RADF Solution CAUSE This issue is identified as a technical limitation SOLUTION In case of scan to box scanned data cannot be stored as single page data due to technical limitation of C352 and C300 series The data is stored as multi page data Solution ID TAUS0700514EN Solution Usage Description C 5353 shortly after power up Solu
226. et Care Counter Reader counts are not displayed correctly when Active Directory Authentication is enabled on the MFP The User Authentication users do not appear in the Net Care Counter Reader function and all the Account Track Counters are all listed at 0 Solution CAUSE User s never logged in at the MFP SOLUTION If Active Directory Authentication is enabled on the MFP and is Synchronized with Account Track if the user has never logged in at the MFP and has printed to the MFP the Counters will not display correctly in the Net Care Counter Reader function Once the user has logged in at the MFP panel the User Authentication Account Track synchronization will take place and the Counter readings in Net Care will be automatically updated and displayed correctly SPECIAL NOTE Solution contribution by Mark Kemp ESS SSD Solution ID TAUS0703716EN Solution Usage Description How to display the toner concentration level of the developing units on the machine touchscreen Solution To display the toner concentration level of the developing units on the machine touchscreen perform the following 8020 8031 1 Press the UTILITY key 2 Touch Meter Count on the touchscreen 3 Press Stop 0 0 Stop 0 1 4 Touch State Confirm on the touchscreen 5 Touch Level History 1 on the touchscreen The current ATDC value for the cyan magenta yellow and black developing units will be displayed on the touchscreen A value of 8 00 is normal 6 Touch
227. f five classes of response 1xx Informational 2xx Success 3xx Redirection 4xx Client Error 5xx Server Error SOLUTION The error can be eliminated by 1 Checking for any enabled Pop up blockers and reconfiguring them 2 Checking for Internet security software that may be blocking Web access and disabling the service Example Norton Internet Security 3 Installing Microsoft NET Framework 1 1 Service Pack 1 Microsoft has confirmed that this is a problem inMicrosoft products that are listed in the Applies to section This problem was first corrected in NET Framework 1 1 Service Pack 1 Please refer to Microsoft Article ID 826437 FIX HTTP 400 Bad request error message in the NET Framework 1 1 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0657485EN Solution Usage 12 Description Print jobs using Quark Xpress 7 01 or higher will not print to any Fiery controller Solution CAUSE There is a compatibility issue with Quark Xpress 7 01 and 7 02 when printing through any Fiery based Macintosh OS 10 4x print driver The issue is related to the CUPS filter used by the Fiery driver and how CUPS is accessed from Quark Xpress 7 01x SOLUTION There are EFldrivers to correct this issuefor the IC 402 and the IC 406 and EFI will be updating drivers on a regular basis If a driver has not been updated or will not get this upgrade EFI has released an updated CUPS filter th
228. f the issue is not resolved by the new firmware please obtain details to further the investigations Currently here are the first items to confirm and provide a Provide answers to the following questions What type of network environment is the customer using What is the network speed What is the NIC speed on our engine When the device goes down can it be PINGed orbrowsed to What protocols are on the network Is the machine in a power save or sleep mode at the time of failure Does the machine have a static TCP IP address or is it dynamic DHCP How often does the incident occur Are there any routers switches or hubs involved on the network segment s which aretrying to utilize the machine What type of special applications are utilized by people who print to the device b If a bizhub 600 750 PRO 920 you can perform a Hyperterminal session and set transfer to text to create text file that shows the controller activity c Perform an Ethereal network packet capture Instructions are attached 2 The latest version firmware and system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 3 Refer to the attached PDF for reference To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SP
229. flash firmware on a CF card Solution CAUSE The CYGWIN utility was not obtained from KMBS SOLUTION The complete CYGWIN utility is available on the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Other versions of the CYGWIN utility obtained from locations other than KMBS may not be the complete version have caused errors and will not be supported Solution ID TAUS0651329EN Solution Usage 1 Description What modes can be controlled by enabling the User Authentication mode Solution Themachine allows access control to copy mode scan mode fax mode print mode user box mode print Scan Fax from user box Also provides the ability to restrict access to color or black amp amp white print modes and color scan mode Each of the listed access controls can be set up differently for each logged in individual Solution ID TAUS0651562EN Solution Usage 1 Description Microsoft certified printer drivers PCL PostScript PostScript P and PostScript V Solution The Konica Minolta Microsoft certified printer driverscan bedownloaded fromthe Konica Minolta Download Selector Access the Selector from theKMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more These drivers will be shown as a WHQL W
230. fo 5 Uncheck I m a Guest Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 193 bizhub C352 6 Uncheck Use Windows Login 7 Change Username and Password to what you already setup on the copier 8 Click on Apply 9 Clikc on OK Solution ID TAUS0656462EN Solution Usage 1 Description Is the FS 501 compatible with the C352 Solution The FS 501 is not supported on the C352 Solution ID TAUS0656631EN Solution Usage 1 Description How to have the Fax cover letter print out when faxing through the driver Solution To have the fax cover letter print out turn TX Report ON To turn ON the TX report settings perform the following 1 Select Utility Counter 2 Select Administrator Settings 3 Select Fax Settings 4 Scroll to and Highlight Report Settings 5 Select ON Return to the main copy screen Note This will print out the Fax cover letter information but not the fax information that was sent Solution ID TAUS0656941EN Solution Usage 1 Description FS 514 Jam code 7502 Solution CAUSE Finisher front door interlock is loosing contact while the machine is operating SOLUTION Reform the front door actuator to ensure a positive connection when the front door is closed Solution ID TAUSO656968EN Solution Usage 1 Description CFB55 error code DMA error at power up Solution CAUSE A failed NVRAM or BRU chip SOLUTION To receive a replacement NVRAM or BRU chip plea
231. for Subject field lists the domain search context If you see CN domainname com then this is a wild card certificate DNS field lists the complete domain name If you see domainname com then this is a wild card certificate Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 66 bizhub C352 Miscellaneous 2 Wild card certificates are not supported with thecurrent specification If your customer requires this functionality please contact the SSD Hotline and complete the product specification change request form that will be provided by the adviser SPECIAL NOTE Solution contribution by Stu Dern ESS SSD Solution ID TAUS0902450EN Solution Usage 1 Description Microsoft Windows 7 printer drivers included with the OS Solution Please refer to attached document for a list of drivers included with the Microsoft Windows 7 operating system To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0902479EN Solution Usage 1 Description How to set up Scan to SMB on Microsoft Windows 2008 Server Solution Please see the attached video for the procedure The video should be played on Microsoft Windows Media Player version 9 or later The latest Media Player can be downloaded at http www microsoft com wi
232. for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0801195EN Solution Usage Description C 5103 code at start up Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 168 bizhub C352 Warm up wrong display incorrect operation lock up CAUSE The main motor M1 has failed SOLUTION Replace the main motor M1 p n 9314 2500 11 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0801226EN Solution Usage Description The operation panel is locking up frequently and scan to E mail no longer functions Solution CAUSE Corrupt NVRAM or a failed NVRAM SOLUTION Contact the SSD Hotline to obtain the recovery files and instructions If the Recovery files do not resolve the problem then the NVRAM will need to be replaced and requires another call to the SSD Hotline SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801386EN Solution Usage Description If the fax line monitor is turned on the fax will make noise from start to finish Solution CAUSE The FK 502 monitor sound will not cut off when it communicates withanother fax due to incorrect dipswitch setting stated in Service Manual SOLUTION Perform the below procedure 1 Press Utility Press Job Detail Press the Fax tab
233. for the selected driver 6 Select OK to save the changes Note If you experience winsock 11004 issues when creating the driver profile update the local HOSTS file on the workstation with the IP address of the server and its DNS entry SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0902136EN Solution Usage Description While upgrading the firmware on a MPI LinkCom III print server using Microsoft Windows Vista the update may fail Solution CAUSE Anomalywhen attempting firmware install using Microsoft Windows Vista SOLUTION The only known solution is to use Microsoft Windows XP and recycle the print serverbefore performing the upgrade again SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0902286EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 121 bizhub C352 Software Driver related The selected driver must be installed remotely from an x86 computer using Type 3 User mode drivers error when adding a 32 bit printer driver PCL PostScript FAX and XPS on Microsoft Windows Server 2008 64 bit edition and vice versa Procedure 1 Install the 64 bit PostScript driveron a 64 bit edition of Microsoft Windows Server 2008 by the normal procedure The following is an example of installing the bizhub C650 series PostScript x64 driver 2 Right click the PostScript driver to open the prop
234. form the command arp a The attached procedures are for Microsoft Windows 98 NT 2000 2003 XP DOS Microsoft Windows 3 1 1 Microsoft Windows for Workgroups Microsoft Windows Vista and Macintosh OS X To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Note Also attached is the Technitium MAC Address Changer freeware program This software is not supported by Konica Minolta and is to be used at your own risk To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view or run SPECIAL NOTE Solution contribution by Cesar Jimenez and Freddie Burnham Production Print SSD Solution ID TAUS0801546EN Solution Usage 1 Description FK 502 how to insert a pause in the PBX setting Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 64 bizhub C352 Miscellaneous Solution It is not possible to insert a pauseafter the outside line access code in the PBX setting SPECIAL NOTE Solution contribution by Clinton Marquardt ESS SSD and lan Lynch Production Print SSD Solution ID TAUS0801737EN Solution Usage 1 Description FK 502 multi line Fax Forwarding fax troubleshooting
235. ginal Size Detect for the Platen glass is set to Table 2 SOLUTION Set the Original Size Detect for the Platen glass to Table 1 by performing the following procedure 1 Enter the Tech Rep mode 2 Press System 1 3 Press Original Size Detect 4 Select Table 1 and press End SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0703428EN Solution Usage 2 Description Cannot print to the standard controller The data light keeps flashing on theMFP control panel The standard controller will answer aPING command Solution CAUSE Data Clear is required SOLUTION Enter Tech Rep mode select System 1 and then select Initialization Press the Data Clear button CAUTION If possible back up the copier HDD prior to running Data Clear All one touch buttons will be lost If the HDD cannot be accessed set the HDD to Not Installed under System 2 and reboot theMFP prior to running Data Clear SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0800003EN Solution Usage 2 Description CDCAO C DCA0 Solution CAUSE Failed Image Processing Board IPB and PWB SIF Relay Board REYB SOLUTION Replace IPB p n 9J06 0113 03 and PWB SIF Relay Board p n 4038 0123 03 FlashMFP with most current firmware after board replacement Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD W
236. hard drive installed optional paper tray and etc from printer MIB via SNMP The print driver is hard coded to use only engine default SNMP Read Community Name SOLUTION This issue has been escalated to our solutions team in Japan SSD is in the process or working with partners in development to obtain a resolution for this issue as quickly as possible Temporary Solution To have the printer driver retrieve configured engine peripherals i e finisher hard drive and etc perform the following 1 Enter engine TCP IP address in web browser to access PageScope Web Connection 2 Logout of the Web Connection User Mode 3 Log in to Administrator mode Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 115 bizhub C352 Software Driver related Enter administrator password as required The default password is 12345678 Select orange Network link Select yellow SNMP Settings link Enter public for SNMP v1 v2 Read Community Name Enter engine NIC MAC excluding the dash for SNMPv3 Read Write auth password and priv password Press OK to accept SNMP v1 v2 10 Exit Administrator mode 11 Configure the print driver to retrieve engine peripheral information 12 Repeat steps 1 through 10 to change the SNMP Read Community from the default password Notes a Attached SNMP screenshot document lists required information from bizhub C650 Pagescope Web Connection b If viewing this solution via the web pleas
237. hat the Memory DIMM is installed correctly into the socket Try to use a different Memory DIMM if the previous remedies fail Solution ID TAUS0657135EN Solution Usage 10 Description TWAIN driver does not connect to the MFP Solution CAUSE Improper Network Function setting SOLUTION To set the Network Function setting to Allow perform the following 1 Press the Utility button 2 Select Administrator mode Security button Management Function Setting and Network Function Setting 3 Set to Allow 4 Select Exit Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 132 bizhub C352 Warm up wrong display incorrect operation lock up Solution ID TAUS0657555EN Solution Usage 10 Description Machine hangs locks up at Image stabilization screen or Konica Minolta logo screen This occurs when the FK 502 is installed Solution CAUSE Communication Journal Data not initialized SOLUTION To initialize the Communication Journal Data 1 Disconnect HDD connector 2 Power ON the MFP C D004 will be indicated 3 Initialize the Communication Journal Data in Service Mode SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0656653EN Solution Usage 9 Description FK 502 able to transmit TX a fax but unable to receive RX Solution PROBABLE CAUSES 1 The fax board is installed in the incorrect slot Install the fax board in the rear most sl
238. he half duplex sequence Therefore to disable the echo cancellers the time window between ANSam to DIS has been changed to 450ms 50ms T 30 will be revised With this version it is possible select the time window with the function parameter setting as follows Function parameter 0e004b Bit 1 0 450ms Default 1 75ms Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 55 bizhub C352 Miscellaneous When receiving a non ECM Fax error lines may occur if noise is on the line Therefore Konica Minolta has modified the time of non ECM Function parameter 0x0e000e Bit 7 0 Normal default 1 Strict ECM Normal Check time 0 5s Strict Check time 0 8s Non ECM Normal Check time 0 8s Strict Check time 1 1s Note Theparameter does not work when using 2400bps SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0802186EN Solution Usage 2 Description Paper not recommeded for copying printing Solution It is not recommended touse the following types of paperbecause decreased print quality paper misfeeds jammingor damage may result OHP transparencies that have already been fed through the machine even if the transparency is still blank Paper that has been printed on with a heat transfer printer or an inkjet printer Paper that is either extremely thick or extremely thin Folded curled wrinkled or torn paper Paper that has been left unwrapped
239. he pin s with needle nose pliers and then check the female connection Verify that the holes are the correct size and are clean Solution ID TAUS0657744EN Solution Usage Description Does the hard diskdrive HDD come standard or is it an option Solution The C250 C351 C352 C450 all come standard with the HDD hard disk drive Solution ID TAUS0657797EN Solution Usage Description What is the maximumpaper margin output when printing Solution The maximum coverage margin is 4 3 millimeters measured from the edge of any side of the document Solution ID TAUS0657887EN Solution Usage Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 216 bizhub C352 Description Blank image from a new image unit Solution CAUSE The image unit is not turning possibly due to improper storage causing the developer to jam in one end The image unit can be checked to see if it is turning by observing the front of the auger shaft with the top door removed and the front door interlock actuated SOLUTION Shake the image unit from front to rear and use a pair of pliers to free it up Solution ID TAUS0657992EN Solution Usage Description The Image Repeat function does not work with a non standard size original Solution CAUSE Image Repeat function will work automatically with standard size originals only SOLUTION If the scanner does not recognize the document select the Image Repeat button and input a custom si
240. hed for the transfer belt unit See the table below for the maximum page count for each machine Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 84 bizhub C352 Miscellaneous Machine Maximum number of printed pages C250 C252 151 037 C300 148 386 C352 148 687 C351 C450 402 000 C203 C253 C353 180 000 C451 C550 C650 550 000 SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0801078EN Solution Usage Description How to insert an image from a scanner into a Microsoft Word 2007 document using a TWAIN driver Solution Please perform the step by step procedure mentioned in the attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0801084EN Solution Usage Description Serial number and meter reading locations Solution Serial Number Located at the left side of the machine on the UL label Meter Open right front door Meter on far left side midway down Note Please see attachment SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 85 bizhub C352 Miscellaneous Solution ID TAUS0801267EN
241. hoose Security Details 5 Set Password Rules to Off 6 Press Close 4 times to exit Solution ID TAUS0653942EN Solution Usage 2 Description How to adjust the line monitor sound volume Solution To adjust the line monitor sound volume perform the following Press the Utility Counter key Touch 3 Administrator Setting on the touchscreen Enter the Administrator password default password is 12345678 Touch OK on the touchscreen Touch 7 Fax Setting on the touchscreen Touch 3 Telephone Line Settings on the touchscreen Touch the down arrow two 2 times to access screen 3 3 Touch Line Monitor Sound Volume on the touchscreen Touch Lower or Higher on the touchscreen to lower or increase the sound volume as desired 10 Touch OK on the touchscreen when the desired volume has been programmed 11 Touch Exit on the touchscreen to return to the normal copy mode OANONAARWNDY Solution ID TAUS0654079EN Solution Usage 2 Description Why is Copy Protect xxxx code showing when trying to update the MFP boot controller Solution This message is normal when updating the firmware from phase 2 01 onward The code following the Copy Protect message is the checksum of the copy protect firmware Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 187 bizhub C352 Solution ID TAUS0654326EN Solution Usage 2 Description Specifications for printing on banner pa
242. hub C351 C450 Requires MK 703 Mount Kit If Fax Kit is installed it is not necessary to order another MK 703 MK 703 is bundled with Fax Kit bizhub C352 C300 C252 C250 Requires MK 706 Mount Kit If fax kit is installed it is not necessary to order another MK 706 MK 706 is bundled with Fax Kit bizhub C203 C253 C353 Requires MK 711 Mount Kit If fax kit is installed it is not necessary to order another MK 711 MK 711 is bundled with Fax Kit bizhub C451 C550 C650 No Mount Kit is required Note The bizhub C650 comes standard with SA 501 SPECIAL NOTE Solution contribution by Ted Young and Freddie Burnham Production Print SSD Solution ID TAUS0901466EN Solution Usage Description What is the recommended MD5 checker Solution Therecommended MD5 checker is HkKSFV download attached file HkSFV uses CRC 32 and MD5 technology to validate the integrity of files that you have downloaded or moved through a potentially unstable medium burnt to CD transferred over the Internet LAN HkSFV can verify your files in seconds and is compatible with Win SFV and md5sum HkSFV is the simple easy and most automatic application to create or check SFV and MDS files What is an SFV An SFV file is a tiny list of files and CRCs which allow you to check to see if the files you have downloaded are exactly what you are expecting The CRC algorithm used in SFV files allows you to see if the file you have has been changed even a single byte since
243. ide to the Konica Minolta Extension for Captaris RightFax document are live Solution ID TAUS0701721EN Solution Usage Description HTTP Error 503 Service unavailable error when browsing to the machine Solution PROBABLE CAUSES 1 The PageScope Web Connection PSWC setting is disabled or corrupt Verify that the PSWC Setting is set to ON by entering Administrator Setting amp gt Network Setting amp gt http Server Setting If the PSWC setting is already set to ON set it to OFF thenpress OK andpower cycle the machine After the machine reboots turn PSWC setting to ON again to enable it This will restart the Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 74 bizhub C352 Miscellaneous service if the setting had become corrupted 2 The server is currently unable to handle the request due to a temporary overloading or maintenance of the server The implication is that this is a temporary condition which will be alleviated after some delay If known the length of the delay MAY be indicated in a Retry After header If no Retry After is given the client SHOULD handle the response as it would for a 500 response Note The existence of the 503 status code does not imply that aserver must use it when becoming overloaded Some servers may wishto simply refuse the connection Any client e g Web browser orthe CheckUpDown robot goes through the following cycle when it communicates witha Web server
244. iery X3eTY 35C KM IC 406 Fiery X3eTY 30C KM or IC 408 Fiery X3eTY2 using a USB flash drive Solution Please see the attacheddocumentation for complete instructions To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note Make sure to powerOFF the Fiery usingthe dedicated AC switch disconnect all cables from the Fiery andverify that the Service Switches are in the normal position downward position IMPORTANT Normal isDIPSW in the Downward Position and Service isDIPSW in the Upward Position SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD and Cesar Jimenez Production Print SSD Solution ID TAUS0801968EN Solution Usage 14 Description FK 502 Fax Forward function Solution To use the Fax Forward function with an installed FK 502 the incoming fax can be sent to Fax E Mail FTP Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 34 bizhub C352 Miscellaneous SMB Box To be able to forward a Fax E Mail FTP SMB or Box store the recipient into the machine in advance Check the functionality of the stored recipient in advance before using it within the Fax forward function To store an E Mail address for Fax forwarding to E Mail 1 Enter a One Touch Dial Fax FTP or SMB recipient via Utility Counter amp gt One Touch Registration am
245. ified user name and password is necessary Solution ID TAUS0655341EN Solution Usage 0 Description In Microsoft Publisher 2002 2003 publications records are not individually collated and stapled when duplexing and using the Mail Merge feature Solution CAUSE Registry edit required WARNING In Microsoft Windows system configuration information is centrally located in the registry While this simplifies the administration of a computer or network one incorrect edit to the registry can disable the operating system The following list provides some best practices for using the registry and Registry Editor safely Before making changes to the registry make a backup copy Back up the registry by using a program such as Backup After making changes to the registry create an Automated System Recovery ASR disk For troubleshooting purposes keep a list of the changes you make to the registry For more information see System State data Do not replace the Microsoft Windows registry with the registry of another version of the Microsoft Windows or Microsoft Windows NT type operating systems Use reliable tools and programs other than Registry Editor to edit the registry Incorrectly editing the registry may severely damage the system Use tools and programs that provide safer methods for editing the registry Never leave Registry Editor running unattended Konica Minolta is not responsible for any system errors that may result from us
246. ignment is changed 2 Poor Fusing Unit connection Check the Fusing Unit connection s 3 Failed components a Replace Fusing Unit p n 4038R773 11 bizhub C250 C250P C252 C252P p n 9J06 R706 11 bizhub C300 C352 C352P b Replace Mechanical Control Board PWB M p n 4038 0101 05 bizhub C250 p n 4038 H001 01 bizhub C252 p n 9J06 H003 01 bizhub C300 p n 9J06 0101 02 bizhub C352 c Replace DC Power Supply PU1 p n 4038 6201 02 bizhub C250 C250P C252 C252P p n 9J06 6201 01 bizhub C300 C352 C352P Solution ID TAUS0701083EN Solution Usage 30 Description C255x Code can be cleared butmay reoccur Solution PROBABLE CAUSES 1 bizhub C250 C250P C300 C352 C352P Toner is not replenished properly from the Toner Cartridge to the Imaging Unit TCR sensor detected abnormal low toner density C2551 Cyan C2553 Magenta C2555 Yellow C2557 Black Part of the mylar film from the toner bottle blocks the toner replenishment entrance or Toner Cartridge is not set properly Remove any obstruction reseat toner cartridge Note See attached TNI Technical Notice amp amp Information for additional information 2 bizhub C351 C450 The image unitsrequire modification Please perform the procedure outlined in attached Bulletin Number 5934 which addresses a modification to the image units 3 bizhub C250 C250P C252 C252P C300 C350 Toner cartridge Imaging Unit or ATDC connection issues Please refer to the
247. ilable with Vendor 2 enabled Cannotscan the next job until previous printing is complete Solution CAUSE This is specification for the machine SOLUTION The modification necessary for this change is too extensive No product change requests will be accepted SPECIAL NOTE Solution contribution by Clinton Marquardt ESS Solution ID TAUS0902777EN Solution Usage Description Dim LCD After the replacement of a new IU and doing gradation adjustments Solution Cause Failed PWB C Solution Replace the Image Processing board PN 9J06 0113 03 Submitted by Sanjaykumar Shah Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 176 bizhub C352 Solution ID TAUS0653576EN Solution Usage 21 Description PC102 PC202 paper misfeed Error code 1301 when feeding from Tray 3 or Tray 4 Solution CAUSE The roller fails to pick up the paper because the pick up roller does not fall all the way down to the correct position to feed paper Close observation shows that the edge of the lever does not come over the rib on the cassette and the rib does not push the lever upward enough SOLUTION To correct this issue please follow the steps outlined in bulletin 5505 which is attached to this solution Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0656652EN Solution
248. iles when performing scan to E mail with Binary division ON Solution CAUSE E mail client compatibility Some E mail applications will reassemble the DAT files to the original file type example Outlook Express where regular Outlook will not SOLUTION When performing scan to E mail with size limitation Binary division set to ON make sure the selection of SINGLE PAGE is set not multi page when selecting the Scan Settings under the File Type Solution ID TAUS0657876EN Solution Usage 2 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 188 bizhub C352 Stapling alignment is not correct and unable to adjust Solution CAUSE The plunger for SL1 in the FS514 has fallen out of place and the storage paddle drive clutch is not engaging This causes paper being fed into the SD503 to catch on the paddle and not all the way to the stops This will cause the staples to be placed 2 to the right SOLUTION Re install the SL 1 plunger and check for proper operation See attached PDF for parts location and identification Note To view the PDF Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution provided by Gerald Koehl of Braden Business Solutions Solution ID TAUS0657969EN Solution Usage 2 Description The Single and Multi Page buttons are missing from the Scan
249. ility from Add Remove Programs reboot the PC then install this current version The following have been changed from the previous version Fixing the problem as follows The permitted functions show as Japanese characters An error occurs to acquire the information of the account group box which does not support in OpenAPI version 2 X of the device The following version of the firmware of the product that connects to this application must be used Note For information on the firmware version of your product and upgrades contact a service center or the dealer where you purchased the MFP product bizhub C450 C351 Phase 2 0 Card version A7 4037 0100 G00 B6 or later bizhub C250 Phase 2 0 Card version 88 4038 0100 G00 75 or later bizhub 750 600 Phase 2 0 Card version 20 57AA 0100 G00 20 or later bizhub 500 420 Phase 2 0 Card version 20 50GA 0100 G00 20 or later System Requirements Supported OS Microsoft Windows 2000 Professional SP4 or later Microsoft Windows XP Professional Professional x64 Edition SP1 or later Microsoft Windows Vista Business Enterprise Business x64 Edition Enterprise x64 Edition Microsoft NET Framework 2 0 Microsoft Windows 2000 Microsoft NET Framework 2 0 SP1 Microsoft Windows XP Microsoft NET Framework 3 5 Microsoft Windows Vista Network Properly configured TCP IP protocol SPECIAL NOTE Solution contribution by Mark Kemp ESS SSD Solution ID
250. ilization Solution To limit the amount of time it takes for image stabilization perform the following 1 Enter the service mode 2 Select Imaging Process Adjustment 3 Touch Stabilizer 4 Set the selection to Span 2 Solution ID TAUS0701975EN Solution Usage 1 Description Streaks of one color from lead to trail Solution CAUSE Waste toner has backed up in the image unit auger system and possibly caused the system to fail SOLUTION Turn the drum drive coupling of the image unit and ensure that the auger section is turning The auger can be seen by opening the waste toner shutter coupling at the end of the image unit If it does not turn the image unit will have to be replaced Ensure that there is no toner blockage where the image unit waste toner shutter couplingfits into the back of the machine Solution ID TAUS0702091EN Solution Usage 1 Description Is fax image data stored on the fax memory DIMM Solution The fax memory DIMM is used as a work area for data other than the image data Note The lithium battery is not used to backup the image data fax TX RX document data is stored on the hard disk and cannot be deleted even if the main power switch is turned OFF Solution ID TAUS0702190EN Solution Usage 1 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 200 bizhub C352 When sending or receiving a fax the control panel indicates there is an incoming or ou
251. ill be ignored Fax Forward to E mail and FTP SMB within a group is not possible SPECIAL NOTE Solution contribution by KM Europe BEU and lan Lynch Mark D Attilio Production Print SSD Solution ID TAUS0642282EN Solution Usage 12 Description How to change the default settings for the Scan Mode Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 35 bizhub C352 Miscellaneous Solution For the C250 C252 C300 C352 C351 C450 please perform the following Select the Scan key on the copier operation panel to enter the Scan Mode Select the setting to make the default value in Scan Mode Press the Utility Counter key Select User Settings on the touch screen Select Initial Setting on the touch screen Select Current Setting followed by OK Select Close twice to exit NOoORWND For the C203 C253 C353 C451 C550 C650 please perform the following Press the Scan Fax key on the copier operation panel to enter the Scan Mode Select the setting to make the default value in the Scan Mode Press the Utility Counter Key Select User Settings on the touch screen Select Scan Fax Settings on the touch screen Select Default Scan Fax Setting on the touch screen Select Current Setting followed by OK twice Select Close twice to exit Note The default settings of the Scan Mode can be set to factory default by touching Factory Default SPECIAL
252. image of the NVRAM off the MFP board created when you performed the NVRAM Data Backup and restore it to the NVRAM There are approximately 30 registers that can be corrupt so the above procedure may have to be done as much as 30 times WARNING If a corrupt NVRAM is suspected DO NOT perform the NVRAM Data Backup This will take the corrupt NVRAM image and back it up to the MFP board If this is done and the NVRAM is replaced the corrupt data that was just backed up will be transferred to the new NVRAM If this is the case then the NVRAM and MFP board will have to be replaced as a set Known unrecoverable NVRAM symptoms 1 Stuck on hourglass screen 2 Incorrect meters 3 When performing the NVRAM restore procedure the codes repeat themselves Note One thing that has been noticed is these machines seem to be highly susceptible to voltage sags and spikes It is HIGHLY recommended to install a quality power line conditioner on these machines Known fixes for various codes C D36E and C E002 Install Phase 3 01 firmware H5 or H6 depending on model If a corrupt NVRAM is suspected please try performing a Data Clear This can be found in the Tech Rep mode CAUTION All programmed addresses will be cleared Please backup the address data using PageScope Web Connection to backup the data before performing the Data Clear If NVRAM replacement is necessary please be aware that the meters may not be transferred and they might be reset to zero This
253. ing a registry editor incorrectly SOLUTION Microsoft Publisher can be enabled to individually collate staple and duplex publications records when using the Mail Merge feature of Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 113 bizhub C352 Software Driver related Publisher through a registry edit This can be done either manually or by a script To manually edit the registry Open the Registry Editor by clicking Start click Run type regedit and then click OK Go to 1 HKEY_CURRENT_USER Software Microsoft Office Publisher Printing 2 Right click on the Printing folder select New amp gt String Value 2 Create new string value called NumberOfRecordsPerBatch 3 Double click and set the Value Data to 1 Instead of grouping records together into groups of 10to send to the printer Publisher default the records are now sent in groups of 1 i e each document is sent separately Note A value for this size setting can be set between 0 and 99999 To update the registry automatically from a script 1 Download the scriptfrom http ed mvps org 20031Rec reg and save the REG file to the Desktop script is also attached in case the URL cannot be accessed 2 Double click on the icon and then click on Yes to the question Are you sure you want to add the information in C DOCUME 1 administrator account Desktop 20031Rec reg to the registry 3 The new value will be added to the registry Note Ref
254. ing on one size paper Solution CAUSE Incorrect setting within the driver SOLUTION Check and disable PostScript Passthrough within the driver Select File Print Properties Advanced Properties PostScript Passthrough SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0801364EN Solution Usage Description Driver problem for Macintosh OS 10 5 Solution A working application will be suddenly shut down when Standard is selected in the Presets in the Print dialog after any menu except Standard e g Last Used Settings is selected and print is executed Please refer to the attached file for details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Workaround 1 1 Display the Print dialog 2 Select Auto select in All pages from in Paper feed 3 If the Preset has already been saved select Save in the presets and then execute the printing If Last Used Settings has been selected execute the printing 4 Display the Print dialog once again 5 Select Standard in the Presets Workaround 2 1 Select the Driver which has the problem in System Preferences and then select other driver e g generic Postscript Printer in Print Using in Driver 2 Display the Print dialog 3 Change to the Driver which has
255. ingle page print jobs from the driver selects Output Method Save to User Box then at the machine selects the jobs and 2 sided the output is only simplexed Solution CAUSE This functionality is within current specification SOLUTION This is a limitation of this product Notes 1 If a multiple page job is sent to the user box the output can be duplexed 2 sided is okay 2 If the job has odd number pages Example 3 pages then the individual job is output as a set page 1 and 2 are duplexed and page 3 is simplex then the next job is completed similarly 3 If sending 1 multi page document and 1 single page document the jobs are not combined properly unless the first multi paged file has an even number of pages 4 Other driver settings did not correct this issue including PostScript Pass through set to OFF Collate and others SPECIAL NOTE Solution contribution by Stu Dern ESS SSD Solution ID TAUS0700795EN Solution Usage Description Warming Up message remains on the control panel Solution CAUSE There are bent pins on theMFP to scanner interface cable SOLUTION Straighten the pins on the male side and then check that the female connector holes are round shaped and not oval shaped If the holes are oval shaped insert a small pin to reform the hole to a round shape SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0701138EN Solution Usage Description Unable to set the Output
256. installed It is easy to confuse the imaging units that come with new machines because the box containing the units is virtually identical between thebizhub C252 and bizhub C352 SOLUTION Install the correct imaging units Solution ID TAUS0700517EN Solution Usage 1 Description Background on copies only Solution CAUSE A poor connection of the SCSI cable that goes from the image processing board PJ01 to the printer control board PJ01 The SCSI cable is the one with the two mounting screws SOLUTION Check the connectors on the cable for bent pins and ensure that the connector is secured Solution ID TAUS0700579EN Solution Usage 1 Description Intermittent CFE07 codes Solution CAUSE Low level firmware SOLUTION Upgrade firmware level to Phase 3 or higher Solution ID TAUS0700644EN Solution Usage 1 Description FK 502 unable toreceive faxes Solution CAUSE Receive mode is set to Manual Reception SOLUTION Set Receive mode to Automatic Reception To set Receive mode to Automatic Reception perform the following 1 Enter Administrator mode 2 Select Fax 3 Select Tele Line Settings 4 Select Receive Mode 5 Select Auto RX 6 Exit Administrator mode Solution ID TAUS0O700764EN Solution Usage 1 Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 197 bizhub C352 Description Due to the recent changes to the date that Daylight Saving Time begins it may be necess
257. installed in applicable machines as a preventive measure Please refer to attached Bulletin Number 6519 for details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note If the spacer cannot be inserted that means that there is less than 0 3mm space and the spacer is not needed on that machine Solution ID TAUS0901677EN Solution Usage Description C3101 codes on start up The code indicates a fuser pressure separation failure Solution Cause The black plastic drive assembly holder for the fuser pressure separation section cracks and finally breaks completely off Solution If the drive assembly holder is just cracked and the problem is caught early it will only be necessary to replace the Holder and the pressure gear If it is completely broken away it may alsobe necessaryto replace the 18t gear that the pressure motor drives It is also possible that the pressure motor will fail due to the torque applied to it The part numbers for the parts are the Holder p n 9J06 2557 01 13t gear pressure gear p n 9J06 2546 01 18t gear p n 9J06 2542 01 and motor p n 9J06 R726 00 SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 bizhub C352 Controller no or slow print scan failure garbled data lockup Solution ID TAUS06
258. intosh OS 10 5 Leopard drivers is 4 2008 SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0657164EN Solution Usage 7 Description Time to acquire scan is excessive slow scanning The Connecting message lasts a long time Solution CAUSE Scanning may seem slow because the TWAIN driver is searching for all available machines to scan from on the network SOLUTION When the Select Devices dialog box is displayed select from registered devices and also select Use this device for future session option Please see attachment for the procedure To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note These settings are only available when usingthe version 2 1 0 0 NoGUI TWAIN driver or earlier SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0703546EN Solution Usage 7 Description Printing from any driver using an Adobe CS3 Suite application is very slow The print job maycomplete quickly but the application indicates that it is still printing for a long period after the actual completion The application is unavailable to perform any other tasks during this period Solution CAUSE A compatibility issue between a native Intel application like Adobe CS3 Suite applications and the Intel versionMacintosh OS 10 4x
259. ion FK 502 R29 and T31 codes and received faxes are partially blank Solution CAUSE ECM mode is ON SOLUTION Disable ECM mode by performing the following 1 Enter the Tech Rep mode 2 Select FAX 3 Select COMMUNICATION 4 Select OTHERS 5 Select OFF for ECM mode SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0702947EN Solution Usage 1 Description When sending a fax from the FK 502 to a HP9120 fax machine or Olivetti MFP machine d Color MF260 the line remains connected Solution CAUSE HP V 34 protocol or FK 502 settings firmware SOLUTION Prior to upgrading the firmware if necessary set V 34 OFF when sending a fax to the HP9120 Fax or Olivetti d Color MF260 1 Inserting the fax number directly on the fax display If sending a FAX inserting directly the fax number on the fax display set the V 34 protocol OFF by performing the following setting FAX Button amp gt Common Setting amp gt Line Setting amp gt V 34 OFF and then press the OK button twice 2 Storing the fax Number in the Address Book When adding a new contact to the Address Book via the Web Interface perform the following setting Enter the TCP IP address of the machine within the browser amp gt Scan amp gt Address Book amp gt New Redistration amp gt Abbr Dial amp gt Next amp gt Insert User Name and Destination amp gt Select V 34 OFF ON amp gt Apply
260. ion the Network Setup Wizard will need to be run to enable file and print sharing Access the Network Setup Wizard from Start amp gt All Programs amp gt Accessories amp gt Communications amp gt Network Set Up Wizard b With Microsoft Windows XP SP2 ensure that file and print sharing are a selected exception in the Windows Firewall settings The Windows Firewall applet can be accessed from Start amp gt Control Panel amp gt Windows Firewall amp gt Exceptions At the MFP Connect to theMFP using PageScope Web connection Enter the Admin mode Select the Network Tab Ensure TCP IP is enabled Select and enable SMB Log out of the Admin mode Select the Scan tab Select New Registration Select SMB and click next 10 Enter the name of the SMB registration being created and select a reference in the index 11 Enter the PC name uppercase or TCP IP address in the Host Address field 12 Enter the folder name in the File Path field If the folder is located on the root drive enter only the folder name If the folder is not located on the root drive enter the path to the folder 13 Enter the User ID and Password in their respective fields If the PC is a member of a domain enter the User name and Password of a valid domain user account If the PC is in a workgroup enter the User name and Password of the local user account The User ID and password are case sensitive Notes a The SMB protocol uses TCP
261. ion contribution by Mike McCarthy Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 134 bizhub C352 Warm up wrong display incorrect operation lock up Solution ID TAUS0700135EN Solution Usage 8 Description No display on the control panel Solution CAUSE Possible bad connection or failed board SOLUTION Reseat all connectors on the PSB MFP or PWB PRCB and re flash theMFP with current firmware Replace the PWB MFP or PWB PRCB if the problem persists and flash theMFP with current firmware again The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Model Description Part Number bizhubC252 PWB MFP4038 2414 01 bizhubC300 C352 PWB PRCB 9J06 0121 06 Solution ID TAUS0703058EN Solution Usage 8 Description FS 514 C7503 C 7503 and paper does not fully exit the finisher Solution CAUSE Excessive greaseapplied tothe one way gear on the shaft with the FN6 knob or the paddle pin has cracked the holder SOLUTION Clean or replace the one way gear p n 4349161101 scuff the shaft of FN6 or if the pin has cracked the holder to the paddle replace it p n 9J08 1602 01 Note Please see attachment for location of the holder To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for fre
262. ions U S A Inc November 2009 165 bizhub C352 Warm up wrong display incorrect operation lock up Description FFO6 or FE07 error codesat power up or during the copy process Solution PROBABLE CAUSES 1 The machine firmware is corrupt Re flash the machine to the latest firmware version The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 The NVRAM is corrupt Download the NVRAM recovery firmware file from the link belowand use the attached instructions regarding the NVRAM recovery procedure and the install procedure SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0800028EN Solution Usage Description FS 514 unable to flash Solution CAUSE The 2 pin connector is disconnected from finisher to RU SOLUTION Check connections and reconnect Check for possible bent pins SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0O800030EN Solution Usage Description Display shows that the SD 503 is still installed when removed Solution CAUSE While the external part of the SD 503 Saddle Stitcher was removed the internal creaser unit was not removed and resulted in the indication that the unit was still fully installed SOLUTION Remove the internal creaser unit
263. iously stopped Solution ID TAUS0657293EN Solution Usage 1 Description How to improve the color quality of Fiery prints which were originally scanned on the MFP Solution The typical quality of printed scans is unsaturated light colors as compared to the original This is due to the RGB source profile not being specific to the color space of the scanner To achieve better quality when printing files which were scanned on the same device use the following Colorwise settings Note This will not affect how the scans are viewed or printed on a device other than the one that they were originally scanned on 1 Set the RGB Source Profile to the EFI standard profile This is typically EFIRGB or Fiery RGB depending on the controller 2 Set the RGB Separatation to Simulation This will send the RGB channel through the CMYK channel 3 Set the CMYK Simulation Profile to Match Copy or Colorwise Off The name of this option varies depending on the controller If neither setting is available select None Use these settings only when printing scans from this MFP These settings won t produce optimal results with other file types Print the job using this setting and your normal settings to see the difference Colors should appear more saturated and darker Results will vary depending on the source document type Solution ID TAUS0657317EN Solution Usage 1 Description Please place original on glass message Solution CAUSE Possible dis
264. iption The machine is stuck on the hourglass screen when powered on then C 2557 error Solution CAUSE The fax kit FK 502 was removed but the fax memory was left in the machine SOLUTION Remove the fax memory and power cycle the machine SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0900097EN Solution Usage Description The control panel does not display the message Program Next Job when the fax is operating Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 173 bizhub C352 Warm up wrong display incorrect operation lock up Solution CAUSE By default the fax active screens are set to OFF SOLUTION To enable the fax active screens perform the following 1 Press the Utility button 2 Select User 3 Select Display Setting 4 Select Fax Active Screen 5 Set both the Tx and the Rx Display to ON 6 Select Close four 4 times SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0900113EN Solution Usage Description DF 608 cuts approx 1 4 inch off the lead edge 8 5x11R and legal Solution CAUSE Faulty VR sensor PC15 Notes 1 Check connections on the DSDTB 2 Check connections on the RADFCB 3 Perform the Height Adjustment 4 Perform Min amp amp Max and reed adjustments 5 Check Mylar in exit turnaround area 6 Swap alike sensors and see if problem follows SOLUTION Repl
265. is installed Is it possible to have each line forwarded to a separate destination Can each line be set to send a different header automatically Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 61 bizhub C352 Miscellaneous Solution Each line of the ML 501 will be forwarded to the same destination It is not possible to have each line forward to a separate destination or one print out while the other is forwarded It is not possible to have each line forward to a different destination Only one destination can be selected for forwarding Each line cannot be set to send a different header automatically If the header needs to be changed it must be selected at the time of the transmission Solution ID TAUS0702534EN Solution Usage 1 Description How to install a printer using LPR IP Printing under Macintosh OS9g Solution Please perform the procedures mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0702756EN Solution Usage 1 Description How to prevent the machine from going into sleep mode Solution If the Sleep modeis disabled the Sleep mode OFF selection will not be available From the Administrator mode select 1 System se
266. is unrecoverable and the correct meters cannot be input 8020 CF2002 8031 CF3102 Codes C 3C00 through C 3C40 indicate a corrupt BRU Codes C 3C50 through C 3C90 indicates a problem with the PWB C board or the scanner to main body cable 8050 CF5001 bizhub PRO C500 The NVRAM for the C500 cannot be replaced in the field The only way to correct a corrupt NVRAM is to send the OACB NVRAM and PRCB into Konica Minolta to be reset Known defective NVRAM symptoms 1 Meters or default adjustment values are extremely high 2 Adjustments do not hold after powering the machine OFF ON Note On the Black and White machines verify that the NVRAM is bad by swapping a good NVRAM from another machine in the same product family This will save significant time and expense in getting back the machine in working condition bizhub 200 250 350 Common symptoms when NVRAM replacement may be necessary Machine not going to ready state Not printing to a host name with DHCP Not scanning to E mail On startup abort code 0x0000999a Abort code Ox00f00b00 Not printing Machine rebooting every few minutes Screen freezing in Konica Minolta logo Keep losing machine settings when power OFF OONOORWND bizhub 420 500 Common symptoms when NVRAM replacement may be necessary Note First try to flash the machine to the latest firmware before swapping the NVRAM because the firmware fixes many of the following symptoms Screen freeze in Ko
267. ission is set to restrict for the current user SOLUTION Set the user account to allow for fax To configure an individual user account perform the following Enter Administrator mode Select User Authentication Account Track Select User Authentication Select User Registration Select the user account to be modified Select Function Permission Select Allow for Fax Exit the Administrator mode ONOaRWND Solution ID TAUS0701568EN Solution Usage Description LDAP does not function after upgrading firmware Solution CAUSE Corrupt firmware SOLUTION Download the latest firmware version and re flash the machine Note The latest version firmware and system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0701573EN Solution Usage Description Warming up message and the fuser lamps are cycling Solution CAUSE The copier to scanner interface cable has a loose connection SOLUTION Reseat the copier to scanner interface cable Solution ID TAUS0702113EN Solution Usage Description How to set up Scan to SMB for a Microsoft Windows Vista workstation Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 213 bizhub C352 Solution Please perform the step by step procedures for the specified m
268. izhub C300 C352 p n 4037 0120 01 bizhub C351 C450 SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Solution ID TAUS0900704EN Solution Usage 1 Description Unable toselect duplex Solution CAUSE The paper tray is set for Single Sided Only SOLUTION Change paper tray to a type other than Single Sided Only 1 From the main copy screen select Paper 2 Select the desired tray 3 Unselect Single Sided Only SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0901560EN Solution Usage 1 Description On a vCare enabled MFP the start button continually flashes amber Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 158 bizhub C352 Warm up wrong display incorrect operation lock up Solution CAUSE Thisoccurs if a technician did not press the Maintenance Completion button when exiting the MFP s vCare CS Remote Care settings in Tech Rep Mode This isa normal function which alerts the vCare system that vCare settings have been configured at the MFP but may not have been fully completed SOLUTION If the blinking start key is related to vCare CS Remote Care settings use this proceudre 1 Enter the MFP s Tech Rep mode Press theUtility Counter button Press the Details button Press Stop 0 0 Stop 0 1 2 Press CS Remote Care 3 Press the Maintenance Completion button 4 Exit Tech Rep mode Note For certain MFP model
269. izhub C352 SOLUTION These three items make up the complete fax kit FK502 MK706 and MK704 If not installed together the C250 will display code CD231 Solution ID TAUS0653685EN Solution Usage 0 Description Color Output Restriction for Public User Solution General purpose of this functionality is prohibiting color output for public users and allowing color output for specific users Procedure 1 Click on Utility Counter 2 Administrator 3 Enable User Authentication Setting to ON MFP and set Public User Access to Allow 4 Account Track OFF and Click OK 5 Go to User Authentication Setting Choose User Registration 6 Choose Public BOX 000 on page 48 and Select Output Permission Under Print Color RESTRICT Click OK 7 Under Box 001 Enter User Name Password Confirm Password OK Close 5X 8 Click on Access 9 Be sure to choose Do Not Display of Public User Key in User Authentication Setting Administrative Setting Solution ID TAUS0653687EN Solution Usage 0 Description What is the default Administrator Password Solution The default Administrator Password for the Web Utilities is 12345678 Solution ID TAUS0653743EN Solution Usage 0 Description User s Guides Manuals C352 Solution User s Guides Manuals can be found in the Library section of MyKonicaMinolta com Users without MyKonicaMinolta com access can download drivers from the public web site bizhub C352 Quick Guide
270. izhub C450 Internal Standard Controller Solution ID TAUS0651817EN Solution Usage 3 Description What environments are supported for PC SMB scanning Solution The following environments are supported not supportedfor PC SMB scanning 1 Supported environment a Connection to file sharing server in broadcast domain b SMB TCP IP shared folder of Microsoft Windows 98 ME NT4 2K XP c Samba 2 0 3 0 environments i e Linux and Macintosh OS X Note Version A7 firmware or higher is required and SMB signature is not supported 2 Non supported environment a Network beyond router b SMB other than TCP IP NetBEUI IPX are not supported c Direct Hosting SMB mounted SMB on Microsoft Windows 2000 or later d User Level sharing of Microsoft Windows 98 e CIFS mounting of non Windows OS i e CIFS sharing on Novell Netware Notes A For additional information refer to the Scan to SMB document B To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0653653EN Solution Usage 3 Description How to set up Incoming Fax Forward to SMB Solution To set up Incoming Fax Forward to SMB perform the following 1 Have a SMB One Touch Destination Icon Created Go to Utility Counter Click on Administrator setting Click on Fax Setting Click on Function Setti
271. k Internet Options 2 On the General tab click the Settings button under Temporary Internet files 3 Select Every visit to the page and then click the OK button Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 93 bizhub C352 Miscellaneous Netscape Navigator 1 On the Edit menu click Preferences 2 Under Category on the left click Advanced then Cache 3 Under Document in cache is compared to document on network select Every time Mozilla Firefox 1 On the Tools menu click Options 2 Click Privacy and then click the Settings button at the bottom of the dialog box 3 Select the Cache check box under Private data select the Clear private data when closing Firefox check box under Settings and then click the OK button SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900771EN Solution Usage Description What to do when a customer or technician callsrequesting information about a leased printer or MFP Solution Pleaserefer them to 877 451 1731 SPECIAL NOTE Solution contribution by KMBS Mobile AL Solution ID TAUS0900821EN Solution Usage Description Item number for SA 501 Scan Accelerator Kit Solution SA 501 Scan Accelerator Kit Item 4599386 This add on device accelerates scan conversion It speeds up the JPEG processing and lets you create ultra compact PDFs and JPEG files quickly biz
272. kmail regularly outgoing mail may sit inthe Outbox until the incoming mail is checked again Ifonly checking mail wheninitially openingthe E mail client a Send Receive will need to be forced beforethe outgoing mail can be sent IfE mail is not checked within 30 minutes an Error 554 Relay Access Denied error may be received SOLUTION Quick Fix 1 Move anything inthe Outbox tothe Drafts folder 2 With nothing inOutbox click Send Receive 3 After a successful Send Receive try sending an E mail fromthe Drafts folder Long Term Fix in Microsoft Outlook 1 In Microsoft Outlook go to Tools then Email Accounts 2 Click View or change existing E mail account then click Next 3 Selectthe account then click Change 4 Click More Settings 5 Click the tab labeled Outgoing Server 6 Select My outgoing server SMTP requires authentication then select Log on to incoming mail server before sending mail at the bottom 7 Click OK 8 Click Next 9 Click Finish Note This procedure should be done by theonsite Network Administrator SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0800946EN Solution Usage 1 Description How to find display a MAC address Solution To find the MAC address of a specific device in a Microsoft Windows environment such as a main body internal NIC access the command prompt PING the TCP IP address of the device and then per
273. l 2 Incorrect settings in the Network Setup Enable DNS Setup to YES under the Network Setup of the Fiery controller 3 The Ethernet cable between the controller and the machine has failed Replace with a CAT 5 Ethernet patch cable Solution ID TAUS0656158EN Solution Usage 7 Description Intermittent C2557 Solution CAUSE The serial number input for the machine is incorrect SOLUTION Input the correct machine serial number by performing the following procedure 1 Enter the Tech Rep mode 2 Select System 1 3 Select Serial Number 4 Enter the correct serial number and press END Solution ID TAUS0701438EN Solution Usage 7 Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 179 bizhub C352 Description How to configure ArGoSoft mail server Solution To configure ArGoSoft mail server refer to theattached Product and Technical Support Bulletin No 3641 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0700861EN Solution Usage 6 Description Poor copy quality ghosting hazy when using letterhead as a tray setting or duplexing Solution CAUSE A poor connection or poorly seated NVRAM on the PWB MFP board SOLUTION Reseat all connectors on the PWB MFP board as well the NVRAM Solution ID TAUS0700862EN Solution Usage 6 Descripti
274. l be reset to DHCP Backup any account codes with PageScope Data Administrator Data Clear 1 Enter Tech Rep Mode 2 Press System 1 3 Press Initialization 4 Press Data Clear and then the Start key 5 Power machine OFF ON when prompted Note After the Data Clear perform the following a Reinstall the HDDunder System 2 HDD and power the machine OFF ON b If a Fax is installed set the target back to U S in System1 Marketing c Reinput the TCP IP address information d Import the address book and device settings SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0808298EN Solution Usage Description The selection for double sided copies and booklets are missing The copier is equipped with a folding finisher and all of two sided copy modes are not available Solution Cause The copier has been mistakenly set in one of the vending modes Solution Enter the service mode and press the STOP and then the 9 Key from the touch key pad Select the Management Function choice and then make sure the mode is set to Unset Power OFF and then ON the copier The Save Document Key should have returned Note If the vending mode is enabled it should be noted that there are limitations in function based on the modes used To verify simply disable vending to see if function returns SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0808323EN Solution Usage Descr
275. layer 10 default aspx To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD OONDOOaABRWPD Solution ID TAUS0808221EN Solution Usage 1 Description How to print from Microsoft Vista Photo Gallery with user authentication or account track enabled in the PCL or PostScript print driver Solution The attached document contains theprocedure to print from Microsoft Vista Photo Gallery with user authenication or account track enabled Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Rick Veale ESS BSE Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 112 bizhub C352 Software Driver related Solution ID TAUS0808655EN Solution Usage 1 Description Device not Supported error message when scanning into eCopy using firmware version G00 R5 No GUI RealTime TWAIN driver version 3 0 1 73 Solution For all models CAUSE NVRAM was cleared or replaced andmachine is a generic model This can be determined by the world or marble display at power on instead of the Konica Minolta logo SOLUTION Set the Soft switch to the correct hex assignme
276. le via the Konica Minolta Download Selector Access the Selector from the KMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 3 The Windows Vista Compatibility Legend can be viewed at http kmbs konicaminolta us content support vistasupport html 4 Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Enmke ESS SSD and Jim Behrends Production Print SSD Solution ID TAUS0701604EN Solution Usage 50 Description NVRAM BRU replacement form Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 30 bizhub C352 Miscellaneous Solution The online NVRAM BRU Replacement RA Claim formis referencedin attached Bulletin Number 5783 Notes 1 AN SSD TICKET NUMBER MUST BE ASSIGNED IN ORDER TO PLACEA NVRAM BRU ORDER ONLINE All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free
277. llowing procedures H Node case Cache in Local PC Inquiry to WINS server Inquiry by Broadcast Imhost in Local PC NetBIOS ver of host file in Domain Confirmation of host file in local PC Inquiry to DNS 7145 7222 7228 7235 only support Inquiries by Broadcast Therefore this cannot be connected to a server beyond a router that cannot be reached by Broadcast Restrictions of SMB Protocol 1 On Microsoft Windows Network there are various version protocols for authentication a 7145 7222 7228 7235 cannot connect to the server that requires NTLM 0 12 higher level protocol since these models support only LANMAN 2 0 b Non accessible servers since they require NTLM 0 12 or higher protocol c Microsoft Windows 98 User Level Sharing d Microsoft Windows 2003 Domain Restrictions of identification It has been confirmed that mounting CIFS of non Windows e g SAMBA on UNIX LINUX CIFS sharing on Novell Netware cannot be connected SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0651795EN Solution Usage 1 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 58 bizhub C352 Miscellaneous How to set the fax for international TX faxing Solution To set the fax for international TX perform the following 1 Press the fax button on the control panel 2 Press COMM setting on the fax screen 3 Press LINE setti
278. low to choose between Line 1 and Line 2 Solution CAUSE The Multi Line Setting is set incorrectly SOLUTION Enter the Administrator mode and follow the procedure below 1 Select Fax 2 Select Multi Lines Setting 3 Select Multi Lines Setting again 4 Select TX and RX 5 Press OK Press Close 4x to exit the mode SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0800569EN Solution Usage Description C0301 C 0301 at power up Solution CAUSE M10 suction fan in the right side door has failed Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 167 bizhub C352 Warm up wrong display incorrect operation lock up SOLUTION The suction fan is not available as an individual part It must be replaced as part of the right door assembly p n 9J06 R703 00 SPECIAL NOTE Solution contribution by Tom Kelly and Bill Hall Workgroup SSD Solution ID TAUS0800691EN Solution Usage Description The blank page removal feature fails to remove blank pages regardless of the threshold setting Solution CAUSE The document was scanned in color SOLUTION Blank page removal is only supported for black amp amp white documents SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUSO800695EN Solution Usage Description C 5370 C5370 Solution CAUSE The MFP Cooling Fan motor 2 M22 has failed or is malfunctioning Note Ther
279. lution ID TAUS0648457EN Solution Usage 4 Description Setup guide for User Authentication in combination with Active Directory NDS and SMB NTLM environments Solution Refer to attached Setup Guide for User Authentication This document outlines the methods to set up User Authentication Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0651649EN Solution Usage 4 Description Webinar presentation including detailed information for User Authentication in combination with Active Directory NDS and SMB NTLM environments Solution Webinar Presentation for User Authentication with an External Server This document outlines the methods to set up User Authentication Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 44 bizhub C352 Miscellaneous Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0656962EN Solution Usage 4 Description Connecting a Hecon key counter device to the mainbody Solution Please seeattachedBulletin Number 5563inregards to He
280. lution Usage Description White lines from lead to trail when copying and printing Also evident may be white streaks from lead to trail light banding from lead to trail The light streaksare only visible on the cyan and black halftone test patterns copies and prints The test pattern density must be set to a lighter setting than 255 At 255 the test pattern looks normal The magenta and yellow test patterns also look normal Solution CAUSE One of the items listed below couldbe faulty Imaging Unit Transfer Belt PRCB Printer Control Board Write Unit Print Head SOLUTION Please perform the following 1 Check and replace if necessary the Imaging Unit bizhub C252 Black Item 4062201 Yellow Item 4062301 Magenta Item 4062401 Cyan ltem 4062501 bizhub C300 C352 Black Item 4062221 Yellow ltem 4062321 Magenta Item 4062421 Cyan ltem 4062521 2 Check and replace if necessary the Transfer Belt bizhub C252 p n4038 0777 00 and bizhub C300 C352 p n 9J06 R704 00 3 If the problem persists replace the PRCB p n 9J06 01 21 06 Note For the bizhub C252replace PWB M p n 4038 H001 01 4 If still not resolved replace theWrite Unit p n 9J06 R727 00 5 Make sure to update theMFP firmware with the most current Base firmware available The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking
281. lution Usage 0 Description How to enable disable the sound setting when pressing the touch panel Solution To enable disable the sound setting when pressing the touch panel perform the following 1 Press the Accessibility key 2 Press Sound Setting 3 Press Key Accept Sound Key Refuse Sound 4 Press ON or OFF and press OK 5 Press Sound Volume Setting and select the desired volume and press OK Note Please see attached documentation for more detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0656355EN Solution Usage 0 Description Maximum paper size used for printing Solution The maximum print paper size is 12x18 Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 69 bizhub C352 Miscellaneous Solution ID TAUS0656364EN Solution Usage 0 Description Maximum scan size used for copying Solution The maximum scan size for copying is 11x17 Solution ID TAUS0700572EN Solution Usage 0 Description How to input the main body serial number Solution To input the main body serial number perform the following 1 Press the Utility Key 2 Press Details Stop 0 0 Stop 0 1 3 Press System 1 4 Press Serial number 5 Enter the main body serial number and press OK SPECIAL NOTE Solution contribution by Mark D Attilio Production Print
282. lverstein Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 14 bizhub C352 Controller no or slow print scan failure garbled data lockup Solution ID TAUS0900943EN Solution Usage Description No Address Found when performing LDAP search to Netware server Solution CAUSE The attribute statusMember on the Novel LDAP server was missing or bad SOLUTION Using iManager under LDAP find the attribute statusMember and map the attributeStatusMember to member x status Click OK The names should start to be pulled in the LDAP search SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0901322EN Solution Usage Description Ifthe Fiery controller is connected a TCP socket error occurs when using PageScope Web Connectionand Adobe Flash Player version 9 0 124 0 or lateris installed This problem does not occurwith Adobe Flash Player version 9 0 115 0 Solution CAUSE A patch file is required for the controller SOLUTION Please install attachedpatch files 1 10YTU8 exe IC 402 1 10YTTT exe IC 406 Notes a Please read the attached Release Notes prior to patch installation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html b The latest version firmware patch fileor system software is also available via the Konica Minolta D
283. make sure to backupone touches andTCP IP addresses becauseall will be cleared Note On machines witha fax unitinstalled the constant data lightproblem may be causedif an incoming fax is received RX while updating the firmware To avoid this disconnect the phone line before loading firmware SPECIAL NOTE Solution contribution byBill Hall Workgroup SSD and Cesar Jimenez lan Lynch Production Print SSD Additional information provided by Ramon Tappan KMBS Danka Solution ID TAUS0703603EN Solution Usage 3 Description FS 514 the 2nd or 3rd page in a staple job is misaligned by approximately 3mm when stapling a set Solution CAUSE A holder in the finisher was broken The plastic pin that holds it to the shaft has sheared off SOLUTION Please replace the holder p n 9J08 1602 01 For location of the holder please refer to the attached document To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0703699EN Solution Usage 3 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 143 bizhub C352 Warm up wrong display incorrect operation lock up SERVER CONNECT ERROR message and unable to scan to SMB Solution CAUSE The file path contains spaces SOLUTION The file path cannot contain spaces
284. ministrator password default is 12345678 c Select network setting followed by E mail setting d Select E mail TX SMTP and make the desired changes to Binary division e Exit after making the changes 2 Max Mail Size is set to a size that is small enough that all E mails are divided To disable Max Mail Size perform the following a Press the UTILITY COUNTER button and then select Administrator setting on the LCD b Enter the administrator password default is 12345678 c Select network setting followed by E mail setting d Select E mail TX SMTP and make the desired changes to Max Mail Size e Exit after making the changes 3 File Type is set to Single page Set the File Type setting to Multi page To change the File Type setting perform the following a Press the Scan button on the operation panel b Select Scan setting c Select File Type d Select Multi Page to have the entire sent as a single file e Select Single Page to create a file for each page scanned For double sided scans a file is created for every two pages scanned Note JPEGs will always send as separate E mails Only PDFs and TIFFs can be sent as multiple pages SPECIAL NOTE Solution contribution by Jim Behrends and Mark D Attilio Production Print SSD Solution ID TAUS0800638EN Solution Usage 4 Description Intermittent Connection Timeout Error when scanning to E Mail Solution CAUSE Heavy network traffic causing connection to timeout
285. minolta com Download Solution ID TAUS0701238EN Solution Usage Description How to perform criss crosssorting without a finisher installed Solution Toset up criss crosssorting without a finisher installed perform the following 1 Press the Utility key 2 Press the User Settings 3 Press System Settings 4 Press Paper Tray Settings 5 Press Auto Tray Select Select the trays that contain 8 5x11 and 8 5x11R and press OK 6 Press Auto Tray Switch and select ALLOW and then OK 7 Press 4 No Matching Paper in Tray Setting and select Switch Trays Press OK 8 Press close 4 times to return to the default LCD screen 9 Press the Paper Icon on the operation panel 0 Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 212 bizhub C352 10 Press Auto Paper Solution ID TAUS0701293EN Solution Usage Description No display and the start button is amber Solution CAUSE The FK 502 is installed in the incorrect slot SOLUTION Install the FK 502 in the rear most slot Solution ID TAUS0701374EN Solution Usage Description Black smudges on copies Solution CAUSE Poor contact on the side door interlock switch SOLUTION Clean and inspect side door interlock switch Solution ID TAUS0701436EN Solution Usage Description FK 502 unable to fax The fax screen cannot be accessed on the operation panel Solution CAUSE User Authentication accounts are enabled the fax function perm
286. n When creating a Printer Driver Profile in iManager under iPrint task Winsock error 11004 is encountered The error message is The DNS has been found in the database but its associated data is not correct Solution CAUSE The Novell TID is inaccurate A DNS entry of the server needs to be on the workstation running iManager Novell has been informed SOLUTION The DNS entry should look something like this XXX XXX XXX XXX Netware65 kmbs local Netware65 Once placed in the etc hosts file on the workstation the error does not occur A restart of the workstation is not necessary Solution ID TAUS0702292EN Solution Usage Description How to configure LDAP access to a Lotus Notes server through PageScope Web Connection Solution To configure 1 Log into PageScope Web Connection as Admin 2 Access the TCP IP settings Ensure that TCP IP is enabled and if accessing the LDAP server by DNS that DNS settings are properly configured Access the Network amp gt LDAP Setting amp gt LDAP Function and set to ON Access the Network amp gt LDAP Setting amp gt LDAP Server Registration Select to create a new LDAP Server Registration It may be necessary to specify the search base of the Lotus Notes LDAP server Example O KM Corp C US Enter the TCP IP address or Host name of the LDAP server Set Authentication Method if Anonymous access is not configured for LDAP access on the Lotus Notes server Notes a When
287. n CAUSE The IPB PWB failure SOLUTION Check PJ5IPB pin 4 on the IPB for 24V Also check PJ12IPB pin 24 for 24V If the 24V is missing replace the IPB p n 9J06 01 13 03 SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 161 bizhub C352 Warm up wrong display incorrect operation lock up Solution ID TAUS0656610EN Solution Usage Description Maximum pages exceeded message after installing the Fax kit Solution CAUSE Communication error with the machine and the Fax kit SOLUTION Unset the Fax board in the Option board Reseat the FK 502 board and Set the board in the Option board selection SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0657416EN Solution Usage Description C F023 CF023 Solution CAUSE Early version firmware firmware is corrupt or System Programwas aborted SOLUTION Re installfirmware with the most current version The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0658233EN Solution Usage Description Will not print after coming out of sleep mode or only horizontal lines on the control panel du
288. n Unable to transmit TX a fax job is listed in the fax job list for redialing Solution CAUSE The Hard DiskDrive HDD in set to Not Installed SOLUTION Set the Hard DiskDrive using the following procedure 1 Enter Tech Rep mode 2 Select System 2 3 Select HDD 4 Select Installed 5 Exit Tech Rep mode and cyclemachine power Solution ID TAUS0702941EN Solution Usage 3 Description Setup utility for Citrix MetaFrame version 1 00 for use with Citrix MetaFrame Presentation Server 3 0 andCitrix MetaFrame Presentation Server XP FR3 Solution Setup utility for Citrix MetaFrame version 1 00 2 95MB Notes 1 To open theSetup utility for Citrix MetaFrame version 1 00 using WinZip WinZip must be installed WinZip can be downloaded from the WinZip website http Awww winzip com ddchomea htm The file can either be saved to disk or opened t is recommended to download the ZIP fileand open from the local computer to view or run 2 IMPORTANT Please refer to the attached documentation for additional detail To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0800977EN Solution Usage 3 Description Font Management Utility Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 186 bizhub C352 Solution The latest Font Management
289. n Settings 4 Select Memory RX 5 Select Memory RX to OFF 6 Exit Admin mode Solution Usage Copyright 2009 Konica Minolta Business Solutions U S A Inc 224 November 2009 bizhub C352 Solution ID TAUS0701752EN Solution Usage Description Gradation Adjustment can not be seen in the Tech Rep mode or Admin Mode Solution CAUSE Incorrect settings SOLUTION Perform the following 1 Service Mode 2 Imaging Process adjustment 3 DEV Bias Choice 4 Select OFF and power the machine OFF ON Solution ID TAUS0701873EN Solution Usage Description PLEASE CONNECT MANAGEMENT DEVICE message on the operation panel Solution CAUSE The external key counter device is set to enabled SOLUTION Disable the management function option bydisabling the Key Counter for an external key counter device 1 Enter Service Mode 2 Enter Billing Setting Mode by pressing the STOP button followed by the number 9 button 3 Select Management Function Choice 4 Select UNSET under the Key Counter 5 Select END to exit Solution ID TAUS0701880EN Solution Usage Description Color copies and prints have amagenta background Black and white copies are fine Solution CAUSE The Printer Control board has failed SOLUTION Replace the failed PRCB p n 9J06012106 Solution ID TAUS0701885EN Solution Usage Description Is the FS 603 compatible with the bizhub C352 Solution The FS 603 is not supported on the bizhub
290. n Usage Description Jam at OHP sensor Solution CAUSE LCC lift motor wiring harness pinched behind lift motor mounting bracket SOLUTION Remove the wiring from behind the mounting bracket and repair SPECIAL NOTE Solution contribution by Val Kenney DSM Southern Region Solution ID TAUS0800350EN Solution Usage Description When scanning to E mail the packet size is ballooning Solution CAUSE Corrupt memory SOLUTION The packet size can not be changed on the MFP In order to resolve the problem perform the following procedure 1 Enter the Tech Rep mode 2 Press System 1 3 Press Initial 4 Press System Clear and then press the Start key 5 Power the machine OFF ON using the main power switch SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0800450EN Solution Usage Description With a key counter installed print jobs do not print Solution CAUSE Incorrect setting SOLUTION To enable print jobs with a key counter perform the following 1 Enter the Service mode 2 Press Stop 9 to enter the Billing Setting mode 3 Select Management Function Choice 4 Select Key Counter Only Note Typical settings for Key Counter Only are Color Mode Mode 1 and Message Type 1 SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0800476EN Solution Usage Description When the dual line fax kit is installed the Forward TX Setting does not al
291. n changed Please refer to the attachedBulletins concerning modifications to strengthen the Manual Feed Tray frame assembly or to enhanceManual Feed Tray durability To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0801040EN Solution Usage Description How to find display the MAC address in a Macintosh OS X environment versions 10 1 10 2 10 3 10 4 10 5 Solution Please perform the procedures mentioned in the attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0801045EN Solution Usage Description How to check Java version on a Macintosh OS 10 X Solution To check Java version on a Macintosh OS 10 X Open a Finder window amp gt select the base HD amp gt select Applications amp gt select Utilities amp gt select Java All installed versions of Java will be listed SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0801064EN Solution Usage Description Will print be inhibited when transfer belt unit life is exceeded Solution Printing will be inhibited when the maximum number of printed pages is reac
292. n the LCD 2 Select the Interface setting amp gt Network setting 3 Enter 300 seconds and press the SET button SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0801787EN Solution Usage 1 Description Unable to create an E mail one touch button as the icon for adding users is missing on the operation panel in User mode Solution CAUSE The HDD is set to Not Installed SOLUTION Set the HDD to Installed by performing the following 1 Enter Tech Rep Mode 2 Select System 2 3 Select HDD 4 Select Installed 5 Power the machine OFF ON using the main power switch SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0802282EN Solution Usage 1 Description The paper tray does not detect the paper size The control panel indicates instead of the actual paper size Solution CAUSE The paper in the tray may have been cut to size and the actual size of the paper is not recognized as a standard size by the MFP SOLUTION Remove the paper from the tray and measure it to determine if it is a standard size i e Letter Legal Ledger SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 157 bizhub C352 Warm up wrong display incorrect operation lock up Solution ID TAUS0802781EN Solution Usage 1 Description One side of the touchscreen is
293. n the attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 htm CAUTION Never format the CF card on color machines Notes 1 Before installing the most current version always delete the previous version via Add and Remove Programs 2 Firmware Imaging Toolkit 2006 can be downloaded via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0603556EN Solution Usage 1 Description Power consumption data Solution Please see attachedpower consumption data for warm up standby and running modes To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 57 bizhub C352 Miscellaneous http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Clinton Marquardt ESS and Chuck Tripp Production Print SSD Solution ID TAUS0648015EN Solution Usage 1 Description Can image stabilization be adjusted Solution With the release of Phase 2 5 version firmware and higher image stabilization control can be adjusted from 140 to 400
294. ndicated Solution CAUSE The hard drive is not installed SOLUTION Re install the hard drive by performing the following 1 Enter the Tech Rep mode 2 Press System 2 3 Press HDD 4 Press Installed 5 Power machine OFF ON using the main power switch SPECIAL NOTE Solution contribution by Mark D Attilio Chuck Tripp lan Lynch Production Print SSD Solution ID TAUS0801285EN Solution Usage 2 Description Slow fax transmission TX Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 bizhub C352 Controller no or slow print scan failure garbled data lockup Solution CAUSE Incorrect settings configuration SOLUTION Compare to another similar machine using the same document that is being faxed Check the following and try different settings 1 Check to make sure that the fax protocols are set correctly in Tech Rep Mode a In service mode select the Fax button b Select Communication button c Select the Protocol and set all the following to on V8 V34 V17 EP Tone V29 EP Tone V17 Selection Mode _ d Also select the OTHERS button and make sure that MH MR MMR JBIG is selected 2 Other things to take into consideration when faxing that will affect the transmission speed are the Scan Settings and the Communication Settings of the operation control panel of the MFP a Scan settings normal or standard are 200x100 but can go up to 600x600 b Original type text picture pict
295. ndows windowsmedia default mspx SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0629386EN Solution Usage 0 Description ISO 15408 certification information Solution TheMFPsare certified ISO 15408 EAL Level 3 Refer to the following for more detailed information concerning ISO 15408 as well as the attached Security White Paper and Marketing Bulletin 09 GB 059 1 ISO 15408 FAQ 2 Trusted Computing Base 3 ISO 15408 3 4 Common Criteria Notes a To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html b Also go to Konica Minolta s bizhub security page http kmbs konicaminolta us content about bizhubsecurity html for more in depth security information Solution ID TAUS0649014EN Solution Usage 0 Description Part number for the Konica Minolta logo 11x17 color test chart Solution Konica Minolta logo 11x17 color test chart p n 4036 7941 01 SPECIAL NOTE Solution contribution by David Aekus Production Print SSD Solution ID TAUS0650703EN Solution Usage 0 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 67 bizhub C352 Miscellaneous How to turnOFF Sleep Mode Solution Todisable Sleep Mode follow these procedures Enter Tech Rep Mode 1 Select System 1 2 Select No Sleep 3 Select Permit then exit Tech R
296. ne management and adjustment list printouts If relevant Fiery configuration page PostScript and or PCL test page If relevant CREO configuration page Operating System versions Service packs 32 bit or 64 bit etc application versions e g Adobe Acrobat Pro 8 13 driver versions A print to file PCL or PostScript test print file This file must have been tested using an LPR command to copy to the MFP and the reported failure observed prior to sending to SSD or ASG If applicable an archive jobfrom the Fiery with rasters RIPped data This archive should have been tested and verified to contain the reported failure The archive folder and associated files must be zipped before sending or placed directly on a CD or DVD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 42 bizhub C352 Miscellaneous If applicable an archivefrom the CREOO that also contains the rasters RIPped data The original application file If the problem is with Quark or InDesign we need the file and all of its assets fonts linked graphics etc Use the feature Select Package within the application for Portability see attached InDesign file document for additional information Fill out the wizard put in the associated ticket number and special instructions of how the job was set up detailed including screen shots if available and a folder name usually of the ticket number and or name of the account Archi
297. nfigured incorrectly or is missing Check if there is a Multi line Fax Kit need 2 FK 502 and 1 ML 501 If not go into Service Mode amp gt System 2 amp gt Option Board Status amp gt Unset Fax Circuit2 Fax Circuit 1 should be the only oneset unless the two 2 FK 502 kits areinstalled Replace the Fax Board FK 502 if necessary Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 137 bizhub C352 Warm up wrong display incorrect operation lock up If the problem persists initialize the Fax Board Service Mode amp gt Fax amp gt lnitialization PARTS bizhub C451 C550 C650 FK 502 Item 15LB bizhub C250 C252 C300 FK 502 Item 15LBX002 bizhub C351 C450 FK 502 Item 15LBX001 bizhub C352 FK 502 Item 7640X023 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0656932EN Solution Usage 5 Description Please set HDD Lock Password again message Solution CAUSE The NVRAM was just replaced and the machine memory or the HDD code is corrupt or scrambled SOLUTION Perform a Data Clear and an HDD Format by performing the following 1 Press the Utility Key Details Stop 0 0 Stop 0 1 2 Press System 1 Press Initialization Press Data Clear Start and then End when completed Press State Confirmation Press Memory HDD Adjust Press HDD Format Select Physical and Start Select Logical and press Start 10 When completed p
298. ng 4 Press OVERSEAS 5 OK to back out to the fax screen 6 Enter the overseas international number in the DIRECT input starting with 011 area code and then the telephone number Note Make sure to use any prefix number 9 before the 011 in order to get an outside line Example 9 011 country code city code number SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0653559EN Solution Usage 1 Description Can an individual print head unit PH Unit be replaced Solution An individual print head Y M C or K cannot be replaced The printer heads can only be replaced as a complete set of four The reasons why each printer head p n 9J06 R727 00 cannot be replaced individually are as follows 1 The specifications value of BOW in the lens in the PH Unit cannot be met if only one unit is replaced 2 The production line parts and field replacement parts are classified according to their individual BOW characteristics and are therefore shipped according to this grouping Note Be sure to make the skew adjustments whenever the printer head units are replaced with new ones or whenever they are removed and then reinstalled again SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0654773EN Solution Usage 1 Description Why are Counter Reader settingsnot being updated Solution Wait until the time specified in order to receive the Counter info
299. ng Click on Forward TX Setting Choose Forward amp Print if TX fails Select from Address Book Click on SMB 10 Highlight the One Touch Destination Icon Created 11 Click on OK Note The machine must have current Firmware OHNAARWN Solution ID TAUS0654216EN Solution Usage 3 Description FK502 compatibility with a digital phone line Solution The FK502 will not function on a digital phone line Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 183 bizhub C352 Solution ID TAUS0656907EN Solution Usage 3 Description Utility Counter key not working and cannot enterTech Rep mode Solution CAUSE The machine firmware is corrupt SOLUTION 1 Re flash the machine with most current firmware 2 Check that the correct firmware installed on the128MB CF Card Solution ID TAUS0657046EN Solution Usage 3 Description FK502 how to change the file type from TIF to PDF Solution To select PDF as the scanning file type for the FK 502 perform the following 1 Press the Fax key 2 Press Scan Settings 3 Press File Type and select PDF Note Phase 3 firmware minimum must be installed for this option The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0657844EN Solution Usage 3 Descripti
300. ng Please refer to the User manual for the model in question SPECIAL NOTE Solution contribution by Mahen Shukla ESS BSE and lan Lynch Production Print SSD Solution ID TAUS0808520EN Solution Usage 2 Description Compatibility for Captaris RightFax Solution Konica Minolta includes RightFax compatibility as a standard feature of the MFP firmware of the supported workgroup MFPs as well as a built in setup utility within the MFP PageScope Web Connection Konica Minolta also offers the downloadable Setup Utility for RightFax which provides another means of configuring the MFPs to communicate with RightFax All that is required is the purchase of one Konica Minolta Connector for Captaris RightFax for each MFP where RightFax functionality is needed Please see attached Marketing Bulletin 08 GB 032 and Guide to the Konica Minolta Connector for Captaris RightFax for details To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Notes 1 The links in the Guide to the Konica MinoltaConnector for Captaris RightFax document are live 2 RightFax is now called Open Text Fax Server since the company Open Text purchased Captaris Solution ID TAUS0900013EN Solution Usage 2 Description How to use the Firmware Imaging Toolkit software Solution Please perform the step by step procedure mentioned i
301. ng curling Solution ID TAUS0703078EN Solution Usage 1 Description DF 608 C8103 C 8103 or possibly jam code 660x Solution PROBABLE CAUSES 1 Binding or failed lift motor M7 Check for binding in the lift motor assembly p n 9J07 R707 00 andreplace it if necessary 2 The lift plate is not producing strong enough pressure Install mylar shims p n A01H 5615 00 and A01H 5616 01 under the lift plate to increase pressure Multiple sheets can be used See attachedBulletin Number 6278for location and details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD and Mark D Attilio Production Print SSD Solution ID TAUS0800615EN Solution Usage Description DF 601 DF 608 DF 610 DF 611 small odd size originals will jam or a part of the image is missing Solution CAUSE Incorrect settings SOLUTION Set up a memory one touch for small odd size originals from the platen glass Perform the following steps to run custom size paper from the RADF using a memory one touch 1 Press the Application Icon 2 Press the Image Adjustment Icon 3 Press the Standard Size Icon 4 Press the Custom Size Icon 5 Max out the X and Y coordinates 6 Press mode memory and store the settings Note The programmed memory one touch will allow odd size
302. ng display incorrect operation lock up Solution ID TAUS0801492EN Solution Usage Description FFO6 code at power up and the operation panel is locked up Solution CAUSE The NVRAM is scrambled SOLUTION Perform the NVRAM recovery procedure using the recovery file which is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note If needed contact the SSD hotline for additional instructions SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801647EN Solution Usage Description Please Install Correct Imaging Unit and Close All Doors error message appears on theMFP control panel Solution CAUSE One of the pins used to detect the tonercartridge may be shorted to ground SOLUTION Remove all toner cartridges and verify the plate spring p n 4038 2282 03 is not in contact with the three 3 pins used to detect the toner cartridge SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0801733EN Solution Usage Description After disabling the HDD in Service mode the error code for the HDD does not clear Solution CAUSE Power was cycled OFF ON with the sub power switch SOLUTION Cycle power OFF ON with the main power switch SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS08020
303. ng the UTILITY COUNTER key 2 When TROUBLE RESET appears on the touchscreen press STOP 0 0 STOP 0 1 3 If prompted for a password enter 92729272 andtouch END SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD andlan Lynch Production Print SSD Solution ID TAUS0701618EN Solution Usage 2 Description PostScript printer driver for Microsoft Windows Vista Solution The latest printer drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more The Windows Vista Compatibility Legend can be viewed at http kmbs konicaminolta us content support vistasupport html Note Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 53 bizhub C352 Miscellaneous Solution ID TAUS0701889EN Solution Usage 2 Description Unable to banner print banner pages and the printer is indicating that there is insufficient memory The optional 256MB memory has been installed Solution CAUSE Incorr
304. nica Minolta logo Fax unit locking up theMFP or not recognized C E084 error code Cannot PING the MFP C D203 error code Display resetting to Japanese Losing network settings after firmware upgrade C E002 error code Scan to E mail or FTP 10 Loss of adjustment data 11 Total counter is reset 12 Display TCR adjustment 13 C 284x error code OONDPAN Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 29 bizhub C352 Miscellaneous bizhub 600 750 Common symptoms when NVRAM replacement may be necessary 1 Screen freeze in Konica Minolta logo 2 Cannot recognize document feeder 3 Error code SC2203 7145 7255 Common symptoms when NVRAM replacement may be necessary 1 Blank screen 2 Loss of E mail addresses 3 Loss of settings 4 Error code E56 01 Ordering Procedures Call the SSD Hotline at 800 825 5664 to open a Problem Ticket IMPORTANT All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated lf a request is received without an established problem ticket number the request will be denied The NVRAM can be ordered via the Online Technical amp amp Special Program order form located within MyKonicaMinolta com 1 Login to MKM com 2 Select the Service tab 3 Select Warranty Repair amp amp Special Programs menu at left side of screen 4 Click on Warranty Services amp amp Technical FOC Programs in center of screen
305. nnection for the door interlock and properly position in the harness 3 Accessories improperly installed Error code will occur when outputting paper to Tray 3 because the lower adjust platemay not be in the correct position Check for correct installation whenonly OT 601 SD 503 or MT 501 is mounted andwhen OT 601 SD 503 or OT 601 MT 501 are mounted Position the lower adjust plate in the correct position according to the attached OT 601 Installation Manual The proper placement of the adjust plate is shown on page E 3 Section III Installation procedures if Mailbin Kit Saddle Stitcher is mounted are in figure labeled 9JO6IXC129DB To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 4 Finisher may not be level Verify that the finisher is level to the main body 5 Timing abnormalities If an elevator tray starts to move up when paper is close to the upper position in the tray trouble code C 1183 might occur because of the upper limit sensor chattering There is firmware to help eliminate timing problems The timer is changed from 100ms to 180ms The firmwareis available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more IMPORTANT Firmware version 07 9J08 F050 G00 07 000 CHECKSUM 6881 Finisher EXE is for the
306. nstalled Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 Incorrect DIP switch settings When a newfinisher board is installed DIP switch 1should be ON andthe rest of theDIP switch settingsshould beOFF Additionally new EPROMs are blank andmust be programmed with the latest firmware Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0656230EN Solution Usage 5 Description CBO003 C B003 CB115 C B115 and orCB116 C B116 The error s may be indicated after installing the Dual Line Fax kit and initializing it or in the morning when the machine was in the Auto shut OFF mode Solution PROBABLE CAUSES 1 Incorrect items at installation Required items The ML 501 Fax Multi Line Kit Item 4599X001 alongwithFax Kit FK 502 and Mounting Kits MK 703 MK 704 for bizhub C351 C450 MK 706 for bizhub C300 C352 MK 704 MK 706for bizhub C250 2 Corrupted orfailed Fax Board Fax Kit Replace eitherMK 706 Mount Kit orFK 502 Fax Kit It will be necessary to order an Enhanced Option Kit Item 15LBX002 for bizhub C250 C252 C300 ltem 7640X029 for bizhub C203 C253 C353 Item 7640X023 for bizhub C352 Item 15LBX001 for bizhub C351 C450 or Fax Board Item 15LB for bizhub
307. nt SSD Solution ID TAUS0700170EN Solution Usage Description Does the Fiery controller and the PostScript driver support PC faxing via the driver Solution The standard controller and the PCL driver are required to support PC faxingvia the printer driver The Fiery controller andassociatedPostScript driver do not support this functionality SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0700388EN Solution Usage Description Black and White Microsoft Word documents are counted as color Solution CAUSE An E mail address is inserted in the document Documents created in Microsoft Word which are normally textandin black amp amp white will be counted as color if an E mail address is inserted in the document Microsoft Word automatically converts E mail addresses into hyperlinks which is by default blue Due to this the document s specification is changed from B W to color and it is counted as acolor document SOLUTION Disable automatic formatting of hyperlinks On the Tools menu amp gt click AutoCorrect amp gt then click the AutoFormat As You Type tab Under Replace as you type clear the Internet and network paths with hyperlinks check box This will prevent Microsoft Word from auto formatting and changing the hyperlink color to blue SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUSO700806EN Solution Usage Descri
308. nt for the model C450 C351 C250 C252 C352 C300 set Switch 10 to 00 C203 C253 C353 C451 C550 C650 set Switch 10 to 02 If the switch is at the correct setting already re enter it and press fix to store For C353 and C650 series only CAUSE The No GUI RealTime TWAIN driver version 3 0 1 73 for eCopy is not compatible with version R5 firmware SOLUTION Install the No GUI RealTime TWAIN driver version 3 1 2 5 for eCopy which supports version R5 firmware This No GUI RealTime TWAIN driver is posted on the Download Selector Enter eCopy under Quick Search and click Search Before installing thisTWAIN driver uninstall the current TWAIN driver then reboot the PC SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Solution ID TAUS0650771EN Solution Usage 0 Description Cannot connect to PageScope Box Operator Solution CAUSE Incorrect settings SOLUTION Ensure that in Admin Mode Network Setting amp gt PageScope Web Connection PSWC is set to Enable and that in Admin Mode amp gt Security Setting amp gt Mangement Function Set amp gt Network Function Set is set to Allow Notes 1 If this selection is not present upgradeMFP firmware version to the latest The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 If unable to connect as Public User a spec
309. nter s default from Rendering style of Find The following specification changes areONLY for the IC 402 Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 82 bizhub C352 Miscellaneous No Classification Symptom Description 1 driver Can select Custom size as Envelop Can select Custom size as Envelop 2 AutoCal Change title name printed in AutoCal Change title name of measurement page in AutoCal from AutoCal Measurement Page to AutoCal Page Please refer to the attached documentation To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0800742EN Solution Usage Description How to enable FTP Publishing Services on Microsoft Windows XP Pro Windows 2000 Windows 2000 Server Windows 2003 Server Solution Please have the Network Administrator perform the setup procedures mentioned in the attached document To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note 1386 files may be required The instructions are for Microsoft Windows XP Pro Windows 2000 Windows 2000 Server Windows 2003 Server SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print
310. nternet ISW button 3 Select the Internet ISW Set button amp gt Set to ON amp gt Press the END button Determine if updating via FTP or HTTP 4 Select the appropriate settings button FTP or HTTP The instructions are the same from here on in 5 Select the desired button protocol button and select the ON button amp gt Press the END button 6 If a proxy is required to access the server select the Connect Proxy server button and select the ON button Then press the Proxy Server button and enter the TCP IP address and the port number of the proxy server This will not be the host server holding the firmware 7 Select the address space size IPv4 IPv6 or FQDN Fully Qualified Domain Name 8 When complete press the connection settings buttons check that the port number is set to 21 connection timeout is set to 1 minute and PASV mode is set to OFF 9 Select the Forwarding Access Setting button 10 Enter the User ID that the MFP will use to access the server 11 Enter the password for the user 12 Enter the address of the host server If using an HTTP server type h ttp ip _address directory If using a FTP server type ftp ip_address directory 13 Enter the filenameof the firmware This should end with a TAR extension Remember that this file is extracted from theGZ file and not renamed 14 Press the END button 15 Select the Download button and then press the ISW Start button Start rebooting message is indicated The MF
311. ntribution by Ken Walker Workgroup SSD bizhub 360 420 500 CAUSE Inadequate lubrication of the fixing fusing unit gears whichprevents the fixing motor from turning at the proper speed SOLUTION Remove the fixing unit disassemble the input gear assembly and clean the factory lubricant from gear bores and shaft Reassemble after applying a suitable high temperature grease SPECIAL NOTE Solution contributed by Raymond Berger OASYS Inc SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD bizhub C250 C252 C300 C352 Jams at fuser paper not crumpled just stops Jam history indicates 3201 jams PROBABLE CAUSES 1 Fusing Drive Motor failure to turn Check connections on the Fusing Drive Motor and make sure it is working properly Check Fusing Unit for proper connection Change the bizhub C250 PWB MFP p n 403801 2106 or the biznubC300 C352 PWB PRCB p n 9J06012106 FlashMFP with current firmware Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 The FS 514 finisher exit motor M4 has failed Replace the finisher exit motor p n 9J08 M102 00 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD and Cesar Jimenez Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 126 bizhub C352 Warm up
312. nvironments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the GDI driver version 1 00 or the PCL driver version 1 00 the print controller can be used with the following restrictions 1 Cancelled print jobs may stay in queue when using the GDI driver 2 The printer icon may disappear when cancelling a print job when using the GDI driver 3 Print jobs may hang when printing from two or more workstations simultaneously using the GDI driver IC 302 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 1 1 Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The only restrictions found were that Owner Information functions were not available IC 401 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 applications loaded Testing has been performed with the PostScript driver version 1 0 The following restrictions 1 The mixed media function may not be used 2 Enabling the Delete pending print jobs at logout on the Metaframe server does not result in the print jobs being deleted 3 Print job access codes should not be used IC 402 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 1 0 Applications tested were Mi
313. o INFO and the User Defined options to ERRMSGINFO SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0800479EN Solution Usage 0 Description How to default to the address book tab Solution To default to the address book tab 1 Press the Utility Counter button 2 Select Users Settings 3 Touch Display Setting 4 Select Scan Basic Screen Default Setting 5 Touch Address Book or the default index tab and exit Note The unit must already be set to default to the scan mode To default to the scan mode 1 Press Utilty Counter 2 Administrator Setting 3 System Setting 4 Reset Setting 5 System Auto Reset 6 Select Scan and pressOK and Exit SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0808521EN Solution Usage 0 Description Captaris RightFax documentation Solution Please see attached Captaris RightFax documentation for reference To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html The documentation includes Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 71 bizhub C352 Miscellaneous Guide to the Konica Minolta Connector for Captaris RightFax Setup Utility for Captaris RightFax User s Guide Operations for Captaris RightFax User s Guide Captaris Righ
314. odelasoutlined in the attached documents Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702566EN Solution Usage 0 Description Part number for 128MB CF card Solution The 128MB CF card p n 7760 4036 01 Solution ID TAUS0702792EN Solution Usage 0 Description How to set up pass through printing when a coin op is installed Solution To set up pass through printing with a coin op installed perform the following 1 Install the special pass through printing firmware bizhub C250 C352 C450 GCV H5 bizhub C252 C300 C351 GCV HE6 Enter Service Mode Select System 2 Select Software Switch Settings Set Switch no to 39 Bit Assignment to 00000000 Change the Hex Assignment to 01 and select Fix Return to main screen With the machine set this way if vendor 1 is enabled pass through printing will occur Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more ONDaABRWP Solution ID TAUS0653900EN Solution Usage Description How to view received RX faxes before they are printed Solution To view faxes before printing them out perform the following At the copier select Admin mode Fa
315. oduction Print SSD Solution ID TAUS0902084EN Solution Usage Description How to push driver properties down to clients from a Netware server Solution Bcause of the nature of how drivers are installed in the NDPS database driver properties can not be saved Novellacknowledged this limitation inNetware 6 5 and above there is a function called the Driver Profile Use the following instructions to allow driver properties to be downloaded from the client when the printer driver is downloaded from the NDPS database Before creating the profile the following items must be installed on the Netware 6 5 server 1 SP5 or above including all patches 2 iPrint version 4 2 8 or higher 3 TheiPrint LIB files must be updated These files can be found at http www novell com To install 1 In Novell iManager click iPrint amp gt Print driver profile 2 Browse to and select the print manager where you want the driver profile stored and made available to the printers on that manager 3 Select an operation and click OK create delete modify After creating a printer driver profile associate it with a printer 1 In Novell iManager click iPrint amp gt Manage printer 2 Browse to and select the printer you want to modify 3 Click drivers amp gt printer_driver_operating_system 4 Select the printer driver from the list of available printers 5 Select the profile you want associated with this driver from the list of available driver profiles
316. off while copying printing or faxing but remains powered up when in idle state Solution CAUSE Failed Power Supply SOLUTION Replace the Power Supply p n 9J06 6201 01 SPECIAL NOTE Solution contribution by Gerald Koehl Braden Business Systems Solution ID TAUS0701677EN Solution Usage 1 Description C 2651 C2651 C 2652 C2652 C 2653 C2653 or C 2654 C2654 Solution CAUSE Communication problem with imaging unit SOLUTION To resolve these codes perform the following 1 Clean the connection between the imaging unit and the machine if dirty 2 Reinstall imaging unit 3 If necessary change the imaging unit 4 If the problem is not resolved replace the MFPB p n 9J06 0121 06 Note The following codes relate to individualimaging units C 265x Code Failed Imaging Unit Item Number C 2651 Cyan Imaging Unit 4062521 C 2652 Magenta Imaging Unit Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 154 bizhub C352 Warm up wrong display incorrect operation lock up 4062421 C 2653 Yellow Imaging Unit 4062321 C 2654 Black Imaging Unit 4062221 SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0702433EN Solution Usage 1 Description CD251 C D251 Solution PROBABLE CAUSES 1 The JPEG option board Scan Accelerator Kit statusis notSET or the Scan Accelerator Kit SA 501 is not working properly To correct a Make s
317. oft Knowledge Base article Q214383 The URL is http support microsoft com default aspx scid kb en us 214383 SOLUTION There are two workaround options for this issue To configure the first option perform the following 1 Select first spreadsheet Click on File Click on Page Setup Click on Option button Select finishing options i e duplex stapling from driver properties Click OK Select next spreadsheet Repeat steps2 through7 until finishing options are set for all applicable speadsheets ONOORWPD To configure to setup the finishing select as the default perform the following 1 Access printer driver list Microsoft Windows XP is Printer and Faxes Right click on the print driver Click Set as Default Printer for the workstation Click on Properties Click on Advanced tab Click on Printing Defaults Set the finishing options Click OK twice Notes a These steps must be performed on a local print driver with login having manage or full rights to the local print driver b The drivers migrated from Microsoft Windows 2000 or 2003 server then apply these settings from server print driver under Printing Defaults c These settings will be applied to every print job built by the print driver SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD ONOoOBRWPD Solution ID TAUS0800366EN Solution Usage 5 Description When printing from Micr
318. olis Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 155 bizhub C352 Warm up wrong display incorrect operation lock up Solution ID TAUS0800440EN Solution Usage 1 Description Cannot print meter count list with Vendor 2 mode external device connected to engine Solution CAUSE The engine specification does not allow meter count list to be printed with Vendor 2 mode enabled SOLUTION To print the meter count list perform the following 1 Access Tech Rep Mode Service Mode for the appropriate engine 2 Press STOP and 9 to access Management Mode 3 Set the machine to Unset 4 Exit Tech Rep Mode 5 Access engine s meter counts screen 6 Press Print to print to the meter count list Note Print the meter count list from bypass tray 7 Reconfigure engine for Vendor 2 mode SPECIAL NOTE Solution contribution by Rick Veale ESS SSD Solution ID TAUS0800756EN Solution Usage 1 Description The last page of a duplexed print job with an odd number of pages is not being flipped so that the punches align with the rest of the pages Solution CAUSE The paper type is designated as Plain Paper SOLUTION To properly duplex print onto pre punched paper the paper tray must be designated as Letterhead The print driver PCL or PostScript must also be set with the paper tray as Letterhead SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID
319. olution ID TAUS0658367EN Solution Usage Description Unable to send or receive with no dial tone There is a dial tone with a phone or fax Able to send or receive with another Fax Solution CAUSE Damaged NCU board SOLUTION Replace the NCU board p n 15LB 9020 Solution ID TAUS0700435EN Solution Usage Description How to set Scan to SMB so documents are sent as a single file rather than multiple files Solution To set Scan to SMB so documentsare sent as a single file perform the following 1 Press the Scan button 2 Select Scan Setting on the display 3 Select File Type 4 Select Multi Page to have the documents sent as a single file Solution ID TAUS0700507EN Solution Usage Description Heavy black background on all copies and prints Solution CAUSE The machine firmware is corrupt SOLUTION Re flash or flash theenginefirmware to the latest level Note The latest version firmware and system software are available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0700835EN Solution Usage Description Print jobs do not print when vendor mode is enabled Solution CAUSE Incorrect firmware level SOLUTION The firmware that enables this functionis GCV H6 This firmware can be downloaded using the Konica Minolta Download Selector Tool located at http onyxftp mykonica
320. olution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0800133EN Solution Usage Description Clarification of PK 515 Punch Kit and Modification Kit Solution As clarification to bulletin PK 510 Punch Kit Out of Inventory 07 GB 069 attached the PK 515 Item AODHWY 1 with the Modification Kit Item PK 510MODKIT will also work with the FS 514 Item 9J08621 for the bizhub C252 C300 C352 C352P Please note that the PK 510MODKIT is offered as a spare part The PK 510MODKIT must be orderedfor each customer installation Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0800248EN Solution Usage Description How to enable disable Auto Color Selection ACS Solution To enable disable Auto Color Selection change software switch 53 from hex 00 amp gt 01 thenturn the main switch OFF ON See attached Bulletin Number 6313 for additional information To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 79 bizhub C352 Miscellaneous http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0800320EN Solution Usage Description ML
321. om the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0O900083EN Solution Usage Description How to default the opening scan size of a scanned document from Adobe Acrobat 7 8 9 Solution To default the opening scan size of a scanned document via Adobe Acrobat 7 8 9 perform the following 1 Open a PDF 2 Select Edit and then Preferences see attached photo Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 92 bizhub C352 Miscellaneous 3 Click on Page Display amp gt Magnification Zoom to Scroll and select the desired opening size SPECIAL NOTE Solution contribution by Mark D Attilio lan Lynch Cesar Jimenez Production Print SSD Solution ID TAUS0900103EN Solution Usage Description How to program a fax number Solution To program a fax number perform the following Enter the Administrator mode Select One Touch Registration Select Fax Registration Select Address Book Select Abbr Dial Select the first letter of the name optional step Select New Enter the name of the recipient Enter the fax number of the recipient Note Press the Pause key if pauses need to be inserted in the phone number especially when working with a PBX system 10 Exit the Administrator mode SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD
322. omatically when using Service Pack 6afor Microsoft Windows NT 4 3 Konica Minolta had a redistribution contractfor the related file of PScript4 with Microsoft but the contract expired in December 2006 4 Due to the expiration of the redistribution contract the related file of PScript4 cannot be includedon the CD ROMfor the PostScript driver For details please refer to the attached files To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0800728EN Solution Usage Description Modifications included in IC 402 version 2 01 IC 406 version 1 01 system code Solution The following lists fixed bugs Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 80 bizhub C352 Miscellaneous No Classification Symptom Description 1 Driver Preview of N up does not work correctly When 4up 6up 9up and 16up preview of N up shows 1up Windows2000 XP 2 Driver When printing with Composite Overprint and Create UseMaster setting the controller begins to be rebooted When printing with selection both of composite Overprint and Create UseMaster Setting the controller begins to be rebooted 3 CWS Cannot enable Auto Trapping in Job Properties of CWS Cannot enable Auto Trapping in Job Properties of C
323. ompatibility of fax and VoIP certain settings may not work The problem is not caused by the Fax Unit butis caused by the general design of VoIP using TCP IP Packets VoIP PBX systems the general specification of VoIP and it s Codecs Coding an decoding timings Fax fixed timings Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 31 bizhub C352 Miscellaneous LAN Packet losses Quality of Services ITU RFC Specification implementation Bugs Interpretation of technical terms within the specifications of the ITU T and RFC documents VolP is still not supported offically by Konica Minolta but may work in some instances Performing these suggested settings may solve the problem Follow the operation made step by step From Service Mode amp gt FAX Settings amp gt Communication amp gt Protocolset ON the V 29 EP Tone Protocol and set OFF all other faster protocolls From Service Mode amp gt FAX Settings amp gt Communication amp gt Others we have set OFF the ECM Function From Service Mode 8 amp gt FAX Settings amp gt Function Parameter amp gt Address 0e0012 01111000 Hex 78 120 sec T1 Timer for Calling From Service Mode amp gt FAX Settings amp gt Function Parameter amp gt Address 0e0013 01111000 Hex 78 120 sec T1 Timer for Called From Service Mode 8 amp gt System 2 8 amp gt Software
324. on CAUSE Unknown SOLUTION Reload copier firmware If this does not resolve the problem please gather the following data 1 Did this occur directly after a firmware upgrade or when the machine was powered on by the customer 2 Is a surge protector installed on the equipment 3 Are the internal counters scrambled Note If viewing this solution via the web please open a ticket withSSD via the Web or phone for proper problem tracking For phone advisors please attach to this solution for an automatic E mail that will be sent to the technician when this solution is updated End the call with call code ESC_ENG Solution ID TAUS0655351EN Solution Usage 0 Description What is the part number for the PRBC Printer Control Board Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 208 bizhub C352 Solution SOLUTION The PRBC Printer Control Board p n 9J06012106 Solution ID TAUS0655572EN Solution Usage 0 Description Which IR left cover is used when installing a FS 514 Solution When installing the FS 514 use the thinner cover p n 9J06 1414 05 The FS 514 installation manual refers to this cover as the IR cover equipped to the machine as standard Installing the wider cover will not allow the finisher to lock into place The wider cover p n 9J06 1415 02 is referred to as IR left cover furnished with the machine in the FS 514 installation manual Solution ID TAUS0655733EN Solution Usage 0 Desc
325. on Download MSDS Drivers Firmware and more Note Please see the attached copy samples for reference SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 20 bizhub C352 Other image quality failure Solution ID TAUS0703104EN Solution Usage 4 Description Light image density when using the Thick 3 paper setting Solution CAUSE The 2nd image transfer density needs to be increased SOLUTION Increase the 2nd image transfer density This can be done in 2 different areas 1 In Tech Rep mode select Imaging Process Adjustment and then select Transfer Adjust Increase the Thick 3 setting to a maximum of 5 2 In the Admin mode select Systemand then select Expert Adjust Increasethe Density settings for all colors to a maximum of 5 SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0702073EN Solution Usage 2 Description Yellow background on copies and prints Solution CAUSE Failure of HVPS1 SOLUTION Replace HVPS1 p n 9J06620302 Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 21 bizhub C352 Image blank or solid color Solution ID TAUS0654574EN Solution Usage 9 Description Gray box es printed after installation One large gray box in the middle of all prints Many 1 inch boxes throughout all pages Solution CAUSE Inst
326. on The attached document explains the differences between Span 1 and Span 2 Solution See attached document Solution ID TAUS0700665EN Solution Usage 3 Description Error code C4705 at power up Solution CAUSE The Printer Control Board PRCB has failed on the bizhub C300 bizhub C352 The PWB MFP has failed on the bizhub C250 bizhub C250P bizhub C351 bizhub C450 bizhub C450P SOLUTION Replace the PRCB p n 9J06012106 bizhub C300 bizhub C352 Replace the PWB MFP p n 4038012106 bizhub C250 bizhub C250P p n 4037013104 bizhub C351 bizhub C450 bizhub C450P Solution ID TAUS0701443EN Solution Usage 3 Description Pass through printing using Vendor Port 1 does not work after installing the special firmware for pass through printing Solution CAUSE Software switch was not set SOLUTION After installing this special firmware software switch 39 must be set to 01 Follow these procedures EnterService mode Select System 2 Select Software Switch Setting Enter Switch Number 39 Enter Hex Assignment 01 Press FIX Exit Service mode and cycle the copier power OFF ON NOOR WDM Solution ID TAUS0701798EN Solution Usage 3 Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 184 bizhub C352 Description The From address when scanning to E mail with User Authentication enabled is indicated as the user and not as the machine Solution CAUSE User Authentication is
327. on Troubleshooting common FTP configuration problems Solution COMMON FTP CONFIGURATION PROBLEMS The username or password is not correct The password is usually case sensitive FTP is configured using a PORT other than PORT 21 After several unsuccessful logon attempts the account has been locked out Firewall software is installed between the printer and the FTP server The firewall is configured to block PORT 21 The FTP server is located on a different network segment and the gateway address is not configured on the NIC The file path is not configured or is incorrectly configured A must be entered for files that are going to the root of an accounts FTP directory User account only allows 1 simultaneous logon and the account is being used by someone else The user account does not have upload permissions to write to a folder Scanned files are being sent to a nonexistent directory and the user account does not have permission to create a directory The user account has a disk quota assigned to it and it has been exceeded The FTP server is outside the customer s network and must pass through a proxy server for access The KMBS NICs cannot be configured for proxy access Solution ID TAUS0701867EN Solution Usage 6 Description Printer lock up unable toPING the copier printer even when using a crossover cable andunable to make changes on the copy screen Solution CAUSE Corrupted firmware orfailed Control Board S
328. on contribution by Mark D Attilio Production Print SSD Solution ID TAUS0902197EN Solution Usage Description Can theMFP output a confirmation page after performing a scan job Solution The MFP cannot printa confirmation page after a scan job A possible workaround is to set theMFP to send a notification to an E mail address after a job is completed To set this up perform the following 1 Enter Administrator mode 2 Select Network Setting 3 Select Detail Setting 4 Select Status Notification Setting Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 175 bizhub C352 Warm up wrong display incorrect operation lock up 5 Select Notification Address Setting and input the applicable E mail address 6 Press OK 7 Select Notification Item Setting and select the applicable item s In this case selecting Job End will cause theMFP to send an E mailafter any jobis performed 8 Click OK 9 Click Close 5x SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0902439EN Solution Usage Description S1 is displayed Cleaning the optics and CCD do not resolve the problem The connectionbetween the CCD and the IPB has been checked Solution CAUSE Failed CCD SOLUTION Replace the CCD p n 9J06 R721 00 SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0902731EN Solution Usage Description Job Reservationnot ava
329. on refers to D max print becausethe Print Job is ongoing 3 From page 1 to page 75 printed asD max copy but from page 76 and onwards Image Stabilization refers to D max print Therefore color variation could occur between page 75 and page 76 Notes a As acondition of the above Image Stabilization Long is activated between page 75 and page 76 b If Image Stabilization Normal is activated color variation does not occur c A condition of activating Long would beif a certain level of print quality change image density could be detected during multiple print copy job SOLUTION As a workaround the same value should be set between D max copy and print SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0702269EN Solution Usage Description Magenta is absent on prints and when requesting a PostScript test page on the Fiery it is printed with only magenta and black Also only black and magenta are printed when printing the gradation pattern Solution CAUSE Poor connection on the PRCB or a failedPRCB rear of MFP SOLUTION Please reseatconnections on the PRCB and if the problem continues please replace the PRCB p n 9J06 0121 06 SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD and Dave Bruni Workgroup SSD Solution ID TAUS0900363EN Solution Usage Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 26 bizhub C352 Image too light dark uneven or w
330. or Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Notes 1 Flash the main body to the latest firmware as well 2 Please refer to the attached Release Notes To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0702237EN Solution Usage 2 Description Printing slowly jobs do not print immediately Machine status under the History Detail indicates that the machine is RECEIVING Solution CAUSE Improper setting at the machine SOLUTION Change the PAGE PRINT by performing the following 1 Enter Admin Mode 2 Select 1 System Setting 3 Select 2 Output Setting 4 Select 1 Print Fax Output Setting 5 Select and highlight PRINT and change to PAGE PRINT from batch print under the Job Setting 6 Exit and Close back to the main copy screen SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 147 bizhub C352 Warm up wrong display incorrect operation lock up Solution ID TAUS0703310EN Solution Usage 2 Description MATCHING PAPER SIZE IS NOT AVAILABLE message when placing an 8 5x14 original on the platen glass Solution CAUSE The Ori
331. or Account business and is much more expensive but will provide more functions You may use a bizhub 250 350 with FK 503 and Multi line Kit because this machine is able to have a sophisticated Fax forwarding function If more than one of the above mentioned machines are installed at customer site each machine can be equipped with a FK 502 and may be used for Fax forwarding even if there is no Fax Kit needed But the FK 502 line can be used to forward a Fax to a second address because the place of the Fax number is easy to switch within a PBX No Fax forwarding to stored programs No Workaround available No attachment file type selection TIFF PDF for forwarded Fax Press the Utility counter amp gt User Setting amp gt Initial Setting amp gt Current Setting amp gt OK amp gt Close amp gt Close PDF becomes default for all scans and attachments except programmed Program destinations Note The bizhub C353 C253 C203 firmware version 88 E3 G3 is not capable to forward a Fax document with TIFF format To support this featurei Option 2 Gx0 J8 is available This firmware will provides asoft switch to support TIFF PDF in a different way Switch Number 28 HEX Assignment 00 Forwarding TX by PDF format Default HEX Assignment 08 Forwarding TX by TIFF format Fax forward to a Box and Group membership at the same time is NOT supported It is a specification limitation that a Group containing a Box can be selected but the Box forward w
332. orward TX Settings Select either Forward Print or Forward print if TX fails Select Select From Address Book Select E mail Select the desired E mail address from the menu and return to the main copy screen Note Scan to E mail must be set up first ONOaRWNDM Solution ID TAUS0701473EN Solution Usage 1 Description How to calibrate print color with the standard controller Solution Print quality calibration with the standard controller is completed by performing gradation on the copier Solution ID TAUS0701494EN Solution Usage 1 Description What is the Image Controller Setting for the Fiery controller Solution Set the Image Controller setting to Standard Controller Controller 0 orlC 406 Fiery controller Controller 1 Solution ID TAUS0O701581EN Solution Usage 1 Description SERVER DISK FULL is indicated on the operation panel when scanning and sending large jobs via E mail Solution CAUSE Machine memory is corrupt and the max out time needs to be increased SOLUTION Perform a Data Clear 1 Enter the Tech Rep mode 2 Press System 1 3 Press Initialization 4 Press Data Clear Also browse to the NIC enter Admin modeand set the connection timeout for E mail to 300 seconds Solution ID TAUS0O701631EN Solution Usage 1 Description Image registration is off by 2 to 3mm Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 199
333. osoft Publisher andperforming a mail merge thecopiesare all stapled together Solution CAUSE This is a known anomaly with Microsoft applications SOLUTION Please read the attached Microsoft articleregarding a resolution for the problem with Microsoft Publisher 2000 and 2003 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0630339EN Solution Usage 4 Description Printing from Microsoft Word when attempting to print a 5 5x8 5 booklet onto 8 5x11R paper the output is always on 11x17 Solution CAUSE Scale to Paper Size is not set properly in Microsoft Word SOLUTION From the Microsoft Word print dialog box set Scale to Paper Size to 5 5x8 5 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0701532EN Solution Usage 4 Description Account tracking or Authentication is not available in the driver on a Microsoft Windows Vista 32 bit client PC Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 107 bizhub C352 Software Driver related Solution CAUSE Microsoft Windows Vista built in drivers for Konica Minolta printers are only PPD based and do not have the Account track and Authentication options SOLUTION Install
334. ot 2 The Fax Sub was set to Set at installation Change the Fax Sub to Unset in Service Mode by performing the following a Access the Service Mode b Select the Option Board Status c Select Unset of Fax Sub d Select End and Exit to return to copy screen Note Also check the following settings Service Mode amp gt System 1 amp gt Marketing Area Marketing Area U S Fax Target U S amp gt End amp gt Exit If the problem persists a Trouble reset Power up holding the Utility button Trouble Reset OK b Reinitialize the fax board Select the following in Tech Rep Mode Fax Initialization highlight Fax Function Parameter and Communication Journal Data select yes yes start Proceed by following the FK 502 Installation Manual Instructions making sure that the settings are correct c Restore factory defaults Select the following Fax button Utility Counter Key button User Setting Initialize Setting Factory Default OK cycle the power Proceed by following the FK 502 Installation Manual Instructions If the preceding steps fail and the problem still persists perform a DATA CLEAR CAUTION Performing a Data Clear will clear out all one touch accounts Scan to SMB FTP E mail etc Make sure to back up all accounts by using PageScope Data Administrator Refer to the Service Manual page 299 for additional contents that will be cleared when performing a Data Clear and Initialization d Data Clear select
335. others This information is important to determine which print server to use in orderto print the spool file SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0902205EN Solution Usage Description Is multitasking possible in Vendor 2 mode Solution There is no solution that allows multitasking of jobs in Vendor 2 mode when more than one job needs to be processed otherwise it is not possible tokeep accurate tracking information on the MFP SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0902499EN Solution Usage Description NOW SCANNING ORIGINAL message on the operation panel and unable to scan to any destination or HDD Solution CAUSE The main body memory is locked up SOLUTION Perform a system error clear and then a manual trouble reset by performing the following 1 Enter Tech Rep mode 2 Select System 1 3 Select Initialization 4 Select System Error Clear and press the Start key 5 Power machine OFF 6 Power machine ON and hold the Utility key 7 Wait for the trouble reset icon to appear and press it 8 Enter service mode and when prompted for thepassword enter 92729272 9 Power machine OFF ON SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 16 bizhub C352 Controller no or slow print scan failure garbled data lockup Solution ID TAU
336. ower the machine OFF ON using the main power switch SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD OONDOARW Solution ID TAUS0658015EN Solution Usage 5 Description C4765 C 4765 code Solution PROBABLE CAUSES 1 Memory or failed PRCB Perform a Memory Check SwapMFP memory one at a time If the problem persists replacethe Printer Control Board p n 9J06 0121 06 2 DIMMO and or DIMM1 memory modules are corrupt Replace the DIMMO and or DIMM1 memory modules p n 4037 6076 01 Solution ID TAUS0702225EN Solution Usage 5 Description Error scanning to SMB and FTP changing the file name allows the file to transfer Solution CAUSE Invalid character in the default naming convention of the file name SOLUTION The default naming convention is based on the machine name Rename the machine and remove the invalid character To change the machine name perform the following 1 Press the Utility key 2 Select Administrator Setting 3 Select Administrator Machine Setting 4 Select Input Machine Address 5 Rename the machine to remove the invalid character 6 Exit to normal operating screen SPECIAL NOTE Solution contribution by Gregg Gallant and Cesar Jimenez Production Print SSD Solution ID TAUS0702683EN Solution Usage 5 Description Unable to reset the counter after a new Transfer Belt has been installed C FB55 C FB56 C FB57 C FB58 error codesmay be intermittent Copyright 2009 Konica Minolta
337. ownload MSDS Drivers Firmware and more Please refer to the attached Release Notes for additional detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html 2 Embedded Cygwin was not working out of the box Microsoft Windows Vista reported some memory problems This issue could be solved by enabling the compatibility mode Windows XP SP2 for the application bash exe located in the bin folder of Cygwin bin folder of bizhub C550 firmware Note Please refer to attached file for additional detail To view the document Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http Awww microsoft com downloads details aspx DisplayLang en amp amp FamilylID 95e24c87 8732 48d5 8689 ab826e7b8fidf SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0800601EN Solution Usage 1 Description When printing from Microsoft Office Excel using authentication and printng several spreadsheets within the same document the authentication dialog box Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 111 bizhub C352 Software Driver related pops up for each spreadsheet page Solution CAUSE Improper selection in the printer driver SOLUTION Select PRINT ENTIRE WORKGROUP in the applica
338. ownload Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more c Prerequisite Patch 1 QVQMK attached SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0901613EN Solution Usage Description Select job cannot be deleted when deleting a job from the job list Deletion rights not granted User authentication is enabled on the machine Solution CAUSE This is normal for when User Authentication is enabled User that is trying to delete the job is either not logged in or a different user then the sender Solution Log into the machine if you are the sender before selecting the job to delete Users only have rights to delete their own jobs SPECIAL NOTE Solution contribution by Jim Behrends Workgroup SSD Solution ID TAUS0901944EN Solution Usage Description Measurement Page not detected message Unable to calibrate the IC 406 consistent with ColorCal when using Command WorkStation Solution CAUSE Possiblefailed PRCB PWB PRCB Even though you are using a Fiery the calibration process is first handled by the Printer Control Board SOLUTION Replace the engine Printer Control Board p n 9J06 0121 06 and flash theMFP with the most current base firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on
339. p can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view or run 2 To viewthe zipped PDFs Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 3 Please see attached Web sample of the error SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD and Cesar Jimenez Production Print SSD Solution ID TAUS0802895EN Solution Usage 3 Description The MFP may stop communicating with vCare after an MFP RAM clear is performed Solution CAUSE A RAM clear on the MFP can cause the MFP to stop communicating with vCare SOLUTION Reset the vCare settings on the MFP Workgroup Models In Tech Rep mode perform the following procedure CS Remote Care amp gt Server Settings select Data Initialization press Yes then press End CS Remote Care amp gt Detail Settings select RAM Clear press Set then press End Turn the MFP off and back on It is important tocycle the power After the MFP powers up re enter all of the vCare settings and confirm successful communication with the vCare system For detailed information refer to the Ram Clear Settings and Data Initialization Settings section of the bizhub vCare CS Remote Care email Setup Instructions for each specific model P
340. p SSD Solution ID TAUS0655750EN Solution Usage 0 Description With fax kit installed and configured nothing happens when FAX key on the control panel is pressed Phase 2 5 firmware or higher is installed Solution CAUSE Restricted access configured in the Administrators Mode SOLUTION Press Utility Administrator Mode Security Setting Security Details set Manual Input to YES set Restrict Fax TX to OFF Solution ID TAUS0656615EN Solution Usage 0 Description FK 502 unable to fax to international destinations Solution CAUSE Country code 011 was not dialed SOLUTION Ensure to dial Country Code 011 before all international faxes SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0808238EN Solution Usage 0 Description From Address is not set Unable to transmit Please specify the From Address message Start button is amber orange Solution CAUSE User Authentication is enabled SOLUTION The symptom iscorrect for a User Authentication enabled machine Workaround Go into Administrator Settings System Settings Restrict User Access Restrict Access to Job Settings Change the From Address to Allow When Scanning Selectthe E mail one touch button Select Communication Setting Select E mail Setting Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 12 bizhub C352 Controller no or slow print scan failure garbled data lock
341. p gt Scan amp gt Address Book amp gt E Mail amp gt New 2 Enter a NAME for the Button 3 Enter the E Mail address 4 Press OK 5 Press Close 4 times Enable the Fax forward function via Utility Counter amp gt Administrator setting amp gt Password amp gt Fax Setting amp gt Function Setting amp gt Fax Forward amp gt Select from Address Book amp gt E Mail amp gt select your preferred address Note Speed Dial E Mail FTP SMB and Group is available Groups may include a Box but a Box will be ignorred in combination with forwarding functions Known Limitations Problems No sophisticated selective line forwarding if Multi line is installed This means you cannot forward all Fax received on Line 1 to E Mail Address A and forward all received Fax on Line2 to Address B No Fax forward function to stored Programs No attachment file type selection TIFF PDF for forwarded Fax Fax forward to Box and Group at the same time is NOT possible Fax Forward to E mail and FTP SMB is not possible Known Workarounds No sophisticated selective line forwarding You may use a Fax Server with Installed Unimessage Pro or RightFax The price for a simple Server Hardware Pentium 4 desktop and the Unimessage Pro software is nearly the sameas for the Fax Unit FK 502 In addition you can sell Service for UMP and a Solution offering more flexibility and functionality RightFax is more focused on Maj
342. per Solution The specifications for printing on banner paper are Width 210 to 297 mm 8 1 4 to 11 3 4 inches Length 457 3 to 1200 18 to 47 1 4 inches Weight 127 to 160 gm2 33 3 4 to 42 1 2 Ib Note Banner paper must be fed through the bypass one sheet at a time Solution ID TAUS0654434EN Solution Usage 2 Description FK502 fax setting tab is not available in the Administrator mode Solution CAUSE The Prefix Suffix Auto setting has been set to ON SOLUTION To set the Prefix Suffix Auto setting to OFF perform the following 1 Press the Utility key 2 Enter Administrator Setting 3 Select System Connection 4 Select Prefix Suffix Auto Setting 5 Select OFF Solution ID TAUS0657367EN Solution Usage 2 Description Mail merge does not split after installing word macro to split it Solution CAUSE Incorrect section data was input into the macro SOLUTION Check the bottom status bar of the word window of the original document The number after Sec should be input into the macro Make sure that the Macro security is set to low in order to run Solution ID TAUS0657370EN Solution Usage 2 Description How todivide mail merge into separate jobs basedon name or address Mail Merge staples all pages together Solution To divide mail merge into separate jobs based on name or address follow the instructions in the attached file Solution ID TAUS0657810EN Solution Usage 2 Description Getting DAT f
343. perform the following 1 Press the Utility key and enter the Admin Mode Press One Touch Registration Press Scan Press Address Book Press E mail FTP SMB or User Box Press New Enter Name and Address File Path or User Box information and press OK NOOR WP Solution ID TAUS0703054EN Solution Usage Description When pressing the SCAN key the operation panel locks up Solution CAUSE The machine memory is corrupt SOLUTION Perform a data clear by using the following procedure 1 Enter Tech Rep Mode Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 230 bizhub C352 2 Select System 1 3 Select Initialization and then Data Clear and press the start key The machine will power OFF and ON and then indicate to power the machine OFF and ON using the main power switch Note Prior to performing a data clear browse to the NIC and Export all the one touch addresses as they will be deleted Secondly if there are account codes or authentication being used be used these must be backed up as well using PageScope Data Administrator After performing a data clear please resetthe following a Re enter the TCP IP address via Network settings in Admin Mode Power OFF and ON b Re install the HDD in System 2 HDD via Tech Rep Mode Power OFF and ON c Set the Fax back toUS in the Marketing area and the Fax Target to US as well d Import the one touch address list back to the machine
344. place the 4 pressure springs that push down the exit rollers with a set from the FN 117 The FN 117 springs have less force Springs are on page 4 of the FN 117 Parts Manual p n 4349173202 Please refer to the Parts Manual for component identification and the attached Parts Modification Notice for additional detail To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 6 Exit roller timing Install the attached firmware which will improve the timing of the exit rollers This firmware is alsoposted onthe Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Notes a Useeither the Firmware Imaging Tool or Cygwin utility FS 514 firmware files are bizhub C352 C300 9J06 F050 G01 07 000 00 EXE bizhub C252 4038 F050 G01 07 000 00 EXE Checksum for the bizhub C352 C300 and the C252 is F989 b To open the attached ZIP files WinZip may need to be installed WinZip can be downloaded from the WinZip website http Awww winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view or run SPECIAL NOTE Solution contribution by Craig Blyther ESS SSD Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0801765EN Solution Usage 8
345. play malfunction machine corruption SOLUTION Try performing the following corrective actions after making sure that the machine is at the latest firmware level Trouble reset Check all ADF and platen glass sensors in the I O mode Compare with a functioning machine if necessary Perform a Factory Default in the COPY and SCAN modes Perform a Data Clear Select the following in Tech Rep Mode System 1 Initialization highlight Data Clear press the START button In approximately 5 seconds the operation panel will go blank for 5 seconds and then come back with RESULTS OK PLEASE TURN OFF THE POWER AND BACK ON CAUTION Performing a Data Clear will clear out all one touch accounts Scan to SMB FTP email etc Be sure to back up all accounts by using Page Scope Data Administrator Refer to the service manual page 299 for additional content that will be cleared when performing a Data Clear and Initialization Solution ID TAUS0657542EN Solution Usage 1 Description Log In error when scanning multiple pages to E mail with the standard controller Solution CAUSE Binary division is set to ON SOLUTION In the Admin mode select Network E Mail Setting E Mail Tx Set Binary Division to OFF Solution ID TAUS0657562EN Solution Usage 1 Description LCD display is in Japanese Solution SOLUTION Power on the machine Press Utility Press 2 on the keypad Press 1 on the keypad Press 1 on the keypad Select the 1 st choic
346. pping it to a known good PWB MFP If the results are the same please fill out the online NVRAM BRU ordering form to obtain a new NVRAM IMPORTANT All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied Notes 1 Refer to the attached Bulletin Number 5783 for more detail and the BRU form 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Clinton Marquardt ESS BSE Solution ID TAUS0652146EN Solution Usage 25 Description Warming Up message remains on the control panel or C DC00 at power up Solution PROBABLE CAUSES 1 Poor connection or there are bent pins on the copier to scanner interface cable Inpect the cable and straighten the pins on the male side and then check that the female connector holes are round inshape and not oval If the holes are oval shaped insert a small pin to reform the hole tomostly round Reseat the scanner cable connectionto mainbody 2 After replacing the PWB M FPB the Parameter chip an8 pin removable chip on PWB M was not removed from the old board and installed on the new board Carefully remove the IC chip from the original board and install it on the new board 3 The MFPB has failed bizhub C300 and
347. ption Is the SA 501 Scan Accelerator Kit required to enable Bates Stamping Solution The SA 501 Scan Accelerator Kit is not required to enable Bates Stamping SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0701027EN Solution Usage Description FK 502 how to set up Fax ABBR Dial Abbreviated Dial one touch Solution To set up Fax ABBR Dial Abbreviated Dial one touch perform the following 1 Press the Utility Counter button 2 Select 1 One Touch Registration 3 Select 2 Fax 4 Select 1 Address Book 5 Select 1 Abbr Dial 6 Select New Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 73 bizhub C352 Miscellaneous 7 Select Name and type the name that will be associated to this fax one touch optional 8 Select OK 9 Select Line Setting and select the desired settings accordingly Overseas TX ECM On Off Check Destination Line 1 2 or No Selection 10 Select OK 11 Select Tone and enter a known valid fax number with optional pauses if needed example 9 p 1 p 8601234567 Note Notice the one touch number that is now associated with this one touch example No 0020 and the Index of the location of the name this will becomethe one touch 12 Touch OK and clear 5 times to get back to the main screen 13 From the main screen of the MFP select the Fax button 14 Select Abbr Dial A and type in the fax one touch n
348. quire the device information Solution CAUSE Incorrect settings SOLUTION To change the Configuration Page header to Konica Minolta bizhub please perform the following 1 Access the Service Mode Select System 2 Select Software Switch Setting Enter Switch No 10 Bin Assignment 00000000 Hex Assignment 02 Click on Fix Click on End 9 Power theMFP OFF ON 10 Print another Configuration Page Page Header should now be changed to Konica Minolta Note Header Information Generic 20C 4 C203 Generic 25C 1 C250 Generic 25C 4 C253 Generic 35C 3 C352 Generic 35C 4 C353 Generic 35C 1 C450 Generic 45C 2 C451 Generic 45C 1 C550 Generic 50C 1 C650 ONOORWPD To change the Configuration Page header to Konica Minolta bizhub for Printer only models perform the following 1 Press the Menu Select key Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 128 bizhub C352 Warm up wrong display incorrect operation lock up Press the down arrow key 4 times to select Tech Rep Mode Press the right arrow key Enter the Tech Rep Mode password 9 2 7 2 9 2 7 2 Press the Menu Select key Press the down arrow key 16 times Software SW will appear Press the right arrow key Switch No and 1 will appear Press the Menu Select key 1 will start blinking Press the up key and change this number to 10 When pres
349. r CMY yields you can also extend the period of time before the IU Life and Replacement indicator appears Please follow the steps outlined inattached Bulletin Number 6901 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0902509EN Solution Usage Description Why is the message Please Install the Latest Adobe Flash displayed when trying to access PSWC using flash selection Solution The message Please Install the Latest Adobe Flash may be displayed when trying to access PSWC using flash selection due to the version of firmware Please install firmware version GWu KO to allow PSWC to display properly Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Dave Bruni Workgroup SSD Solution ID TAUS0902637EN Solution Usage Description Paper Feed Cabinet motor and board change Solution Due to a change in suppliers the motor used in the models listedhas been changed In order to keep the performance the same as with the older motors the related PWB was also changed PC 101 PC 102 PC 103 PC 104 PC 20
350. r Emperon controllers Solution Please perform the step by step procedures outlined in the attached document To view the document Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http Awww microsoft com downloads details aspx DisplayLang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8fidf SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0901089EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 120 bizhub C352 Software Driver related Microsoft Word does not return to the default printer when closed and reopened Solution CAUSE Microsoft Outlook is open and is using Microsoft Word asthe default program for editing messages SOLUTION To change the default mail message editing program perform the following 1 Go into Microsoft Outlook and select Tools from the tool bar 2 Scroll down to Options 3 Click on the Mail Format Tab 4 Make sure the Use Microsoft Office Word 2003 to edit e mail messages checkbox is selected Note In versions before Microsoft Outlook 2003 the text reads Use Microsoft Word to edit e mail messages In Microsoft Outlook 2007 there is no longer an Outlook editor The default is Microsoft Word and cannot be changed 5 Close the dialog SPECIAL NOTE Solution contribution by Jim Behrends Pr
351. r Jimenez Greg Lantowski Production Print SSD and Tom Kelly Workgroup SSD Solution ID TAUS0654880EN Solution Usage 16 Description The machine powers up with the hourglass displayed and may attempt to reboot or display maygo blank but the main power light stays lit Solution CAUSE Corrupted firmware and or board s SOLUTION Re flash the firmware Swap replace NVRAMand if the problem persists replace PWB MFPand re flash firmware Ifstill getting the same symptom after replacing the PWB MFP possible failed PWB ES bizhub C351 C450 Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 127 bizhub C352 Warm up wrong display incorrect operation lock up Product Board Part Number C250 C252 PWB MFP 4038 0121 06 C300 C352 PRCB 9J06 0121 06 C351 C450 PWB MFPG 4037 0131 04 C351 C450 PWB ES 4037 0132 04 IMPORTANT Always flash theMFP with most current firmware after any board replacement The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0701329EN Solution Usage 14 Description No Konica Minolta logo at power up Planets only Configuration Page header is printing as Generic andp rinter driverfails when trying to ac
352. r on a Microsoft Windows XP PC from a Macintosh OS version 10 3 Solution Please perfrom the step by step procedures mentioned in the attached PDF Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez and Mark D Attilio Production Print SSD Solution ID TAUS0702944EN Solution Usage Description Firmware printer driver program for Microsoft Windows Vista modified Phase 3 03 Solution The latest version of firmware is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from the the KMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Notes 1 IMPORTANT When installing the Microsoft Windows Vista x64 PostScript driver that is in the Point amp amp Print setting it is impossible to print the job with watermarks from the 32 bit application in the client Please print the job with watermarks using the Vista x64 PCL driver Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009
353. r upgrading to 18 firmware Solution CAUSE Print driver was not upgraded after upgrading machine firmware SOLUTION Upgrade PostScript PCL print drivers to version 3 Note The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0702021EN Solution Usage Description The flash card is not recognized when doing NVRAM recovery Solution CAUSE The flash card was not properly programmed using either the Cygwin Utilityor the Firmware Imaging Toolkit Note Please refer to attached documentation foradditional information To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SOLUTION The flash card must be programmed in the same manner as it is for flashing the machine firmware SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Solution ID TAUS0O703560EN Solution Usage Description In the Web browser under Account Track registration the second page beyond 50 accounts is not accessible Solution CAUSE The screen is not refreshed SOLUTION To view accounts beyond
354. ransferred to ESS If the initial test does not have any issues then a second test can be done The dealer branch must supply enough media to cover 1 3 of a PM cycle There is a charge involved to cover labor and supplies The dealer branch will be notified byESS before the test to communicate the charges SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0645779EN Solution Usage 7 Description How toperform a Data Capture Print Capture on MFPs when printing using the Emperon controller Solution Note This procedure is used when you are having a printing issue only The following must be set up in order to capture the files 1 Press the utility button and select Administrator Settings 2 Select Security setting amp gt Security Detail amp gt Print Data Capture must be set to Allow amp gt Administrator Settings amp gt Network Setting amp gt FTP setting FTP Server must be set to ON 3 In Tech Rep Mode select System2 and select Data Capture Select ON 4 Send print jobs When finished enter Command prompt and run FTP client 5 Issue OPEN ipaddress command and login as the following user capture sysadm 6 Type Icd command to set the local directory to root of C drive 7 Use the Is command to list the files 8 Type binary to change the transfer mode to binary The response should be 200 9 Type settol 10 Use the get command to retrieve the files i e get c741n
355. re Retraction Clutch CL3 and the Mechanical Control Board check for paper stuck in the paper path For example paper in the fuser section could block a sensor causing the C 2152 code SOLUTION Remove any paper stuck in the machine SPECIAL NOTE Solution contribution by Steve Gastineau Ultrex Business Products Solution ID TAUS0801674EN Solution Usage 3 Description FS 514 FS 519 jamming in exit section on 8 5x11R landscape paper Solution CAUSE Exit Paddle is worn or damaged SOLUTION Replace the Exit Paddle p n 9J08 1605 01 SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0801716EN Solution Usage 2 Description Jam display code 3001 The paper jamshappen at the fusing unit The machine will sometimes feed 5 6 pages and then jam The looping adjustment may help for a short time but the problem returns Paper size and orientation have no affect Solution CAUSE PC3 looping sensor is not actuating SOLUTION Please check the sensor in the I O mode The actuator can be knocked out of its mounting Reseat the actuator and PC3 as needed SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD and lan Lynch Production Print SSD Solution ID TAUS0808044EN Solution Usage 1 Description PK 501 PK 510 PK 515 installation caution Solution The mylarmay be bent or damagedwhen the technician installs the punch unit Please refer to the attached Technical Information
356. retrieving an LDAP list from a Lotus Notes server several considerations may affect the ability to access LDAP One consideration is the version of Lotus Notes Later versions of Lotus Notes allow for acquiring an LDAP listing from Active Directory while earlier versions require connecting directly to the Lotus Notes server to retrieve an LDAP directory Connecting to a Lotus Notes LDAP server may also depend on how the Administrator has configured Lotus Notes for Authentication Later versions of Lotus Notes can be configured to authenticate from Active Directory or Lotus Notes User Accounts however earlier versions authenticate only from Lotus Notes User accounts Additionally if Certificate Services is running a secure login will be required b Please refer to the attached document for more detail c To view the document s Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http Awww microsoft com downloads details aspx DisplayLang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8idf OANDARW Solution ID TAUS0702312EN Solution Usage Description Where is the external key counter connector Solution To locate the external key counter connector 1 Remove the back upper cover four screws 2 Locate the multi colored gray wiring harness in the middle of the cut out coming up from the bottom of the unit Follow the mul
357. right 2009 Konica Minolta Business Solutions U S A Inc November 2009 bizhub C352 Breakage damage malformed removed part Solution ID TAUS0703359EN Solution Usage 6 Description Paper size s and or paper tray s not recognized or recognized with the incorrect paper size indicated Solution CAUSE Paper cassette tray is cracked The affected options are PC 101 PC 102 PC 103 PC 201 PC 202 PC 203 PF 124 PF 210 SOLUTION Install the cassette repair countermeasure s as explained in the attached Parts Modification Notices and associated Applied Product Information Also please refer to attached Bulletin Number 5606 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0801991EN Solution Usage Description Fuser jams sometimes accompanied by grinding noise Solution CAUSE A boss on the black plastic fusing drive holder may be fractured Due to manufacturing tolerances a space up to 0 5mm may exist between the plate p n 960J255701 and the frame below it This amount of space can allow sufficient stress to cause the boss to break from fatigue If the space is 0 3mm or less no damage occurs because there is not enough gap to generate the stress SOLUTION A 0 35mm thick spacer is available to fit between the plate and the frame to prevent excessive flexing It should be
358. right click on the desired Printer icon and select Properties 2 Click on the Advanced tab select Separator Page Browse select the file i e Sysprint sep Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 206 bizhub C352 Notes a The separator page files provided by Windows may not work with some printers b To view the above PDF s Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http Awww adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0654526EN Solution Usage Description How to print Fax Confirmation Page onto Letter Size paper Solution To print Fax Confirmation Page onto Letter Size paper perform the following 1 Utility Counter User Setting System Setting Paper Tray Setting Print List Select Paper Tray tray from which the list is to print OK NOOR WN Solution ID TAUS0654539EN Solution Usage Description How to change Priority Mode Screen when logging into COPY SCAN or FAX Solution To change Priority Mode Screen perform the following 1 Click on Utility Counter Administrator Setting System Setting Reset Setting System Auto Reset Switch Priority Mode to Copy Scan or Fax Change Reset Time to 1 9 minutes DO Oe o o Solution ID TAUS0654655EN Solution Usage Description Pha
359. ring and after boot Solution CAUSE The PWB C board has failed SOLUTION Replace the failed PWB C board p n 4038 0113 03 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD and Tom Kelly Workgroup SSD Solution ID TAUS0658381EN Solution Usage Description FS 514 the finsher does not come on with 8 5x11 paper but operates normally with 8 5x11 landscape Solution CAUSE The finisher has early firmware SOLUTION Upgrade the finsher to the latest firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Solution ID TAUS0700270EN Solution Usage Description PROBLEM 81 04 error codes are displayed Solution CAUSE Packing material has not been removed causing the slit glass to bind SOLUTION Please ensure that the slit glass packing material has been removed SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 162 bizhub C352 Warm up wrong display incorrect operation lock up Solution ID TAUS0700431EN Solution Usage Description Print To User Box amp gt Combine amp gt Duplex does not function as displayed Specifically when the customer sends multiple s
360. ription How to change reset the Image Unit life counters Solution The image unit life counters can be reset only by replacing the image unit Solution ID TAUS0655789EN Solution Usage 0 Description Where is the Lead Edge Erase Located on a C250 Solution SOLUTION 1 Click on Utility Counter Click on Details Go into the Service Mode Stop 00 Stop 01 Click on Machine Click on Lead Edge Erase Adjustment You have a selection of 4mm 5mm and 7mm Click on END NOOB WP Solution ID TAUS0656150EN Solution Usage 0 Description CD355 When restoring data with the HDD back up utility Solution CAUSE Firmware bug older version of firmware Net work settings are reset and returned to the default value when rebooted after restoring the data data transmission may be terminated SOLUTION Suspension of use of HDD Backup Utility Incompatibility between the HDD Backup Utility and the machine firmware level See Technical Notice Information TNBT0600127EN01 Solution ID TAUS0656241EN Solution Usage 0 Description How to set Account Track to disable color copying for specific users Solution To set Account Track to disable color copying for specific users perform the following Enter the Administrator mode Select User Authentication Account Track Select General Settings Select ON for Account Track Select Account Track Setting Select Account Track Registration Select an available registration num
361. rmation If the Net Care Serveris shutOFF or not on the network at the set time of Data Acquisition Counter Reader data will not be updated The update will only occur at the set time If the Net Care PC is not on the network or turnedOFF at the specified time an update will not automaticaly occur the next time the Netcare Serveris available on the network SelectCounter Reader amp gt Server Setttings amp gt Time of Acquistion the time is set by Military Time The time can only be set hourly Solution ID TAUS0656117EN Solution Usage 1 Description FS 514 can the Base Finisher be equipped with the optional PK 510 hole punch kit Solution The FS 514 Base Finisher Item 9J08611 can be equipped with the optional PK 510 hole punch kit Item 4512712 Solution ID TAUS0656148EN Solution Usage 1 Description How to set up Microsoft Windows XP for SMB scanning Solution Perform the following At the PC 1 Create a folder on the root drive 2 Right click the newly created folder and select properties 3 Ensure that the Read Only and Hidden attributes are not checked 4 Click the Sharing Tab 5 Click the Share this folder radio button and enter a Share name 6 Click the Permissions tab 7 Add the desired User or Group and assign the appropriate permissions Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 59 bizhub C352 Miscellaneous Notes a With Microsoft Windows XP Home edit
362. rmware file from another computer using a LAN line The attached recovery procedure uses a diskHEX editor attached HxDen zip file toremove the data which prevents the MFP from loading the firmware CAUTION It has been tested by the field successfully however if the procedure is not followedcompletely damagecan result in the CF card which may also damage the MFP SSD and KMBS holds no responsibility for the use or misuse of the procedure and the software that it references Notes 1 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 To open the HxDen zip file WinZip should be installed WinZip can be downloaded from the WinZip website http Awww winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view 3 This procedure does not apply to the CF card for the bizhub C200because itcan use the FAT file format It does not recognize FAT32 or any other format SPECIAL NOTE Solution contribution by Paul Santangelo Craig Blyther ESS and Cesar Jimenez lan Lynch Production Print SSD Solution ID TAUS0657351EN Solution Usage 13 Description INCORRECT IMAGING UNIT IS SET PLEASE INSTALL CORRECT IMAGING UNIT AND CLOSE ALL DOORS message at power up PLEASE REPLACE THEFOLLOWING UNITSmessage may also be indicated Solution P
363. roduction Print SSD Solution ID TAUS0801129EN Solution Usage 3 Description FS 514 does not staple Solution CAUSE Broken paddle holder SOLUTION Inspect the paddle holder p n 9J08 1602 01 on page 6 Item 18 in the FS 514 Parts Manual Order the paddles p n 9J08 1605 01 Inspect the post inside the holder for a broken pin which will cause the stapler unit to rotate freely on the shaft not drawing the paper into the stapler SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD and Cesar Jimenez Production Print SSD Solution ID TAUS0801239EN Solution Usage 3 Description Life counter does not reset after replacing the transfer belt unit Solution CAUSE The replacement transfer belt unit is used and was previously installed in another machine When a new transfer belt unit is installed in a machine an internal component on the transfer belt unit changes state this now indicates that the transfer belt unit is used SOLUTION A brand new transfer belt unit must be installed this will reset the life counter for this unit SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0801501EN Solution Usage 3 Description The Account Track screen resets and shortly after a copy job and the user is prompted to enter the password again Solution Change the reset timing by performing the following 1 Enter the Admin mode 2 Select System Settings 3 Select Reset Settings
364. rong color Description Grainy prints internally generatedprints Grainy magenta high compression mode Solution CAUSE Failed Print Head SOLUTION Swap Magenta laser unit or unit causing the grainy prints with Cyan laser unit or another unit See if the problem travels Replace all 4 laser units p n 9J06 R727 00 Note Please see the attached sample ofthe grainy effect To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 27 bizhub C352 Image voids or deletions Solution ID TAUS0702495EN Solution Usage Description White streaks appear in the feed direction of the copies Solution CAUSE This issue usually occurs on one color only but can occur on more than one at a time The laser slit glass is contaminated with glue from the cleaning wand Once the glue adheres to the laser slit glass it is translated into white streaks on the copies SOLUTION Clean the affected laser slit glass free of any residual glue Replace the cleaning wand pad p n 4282612 to prevent further contamination SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0802628EN Solution Usage Description Little or no yellow image is printe
365. rrect setting or failure of optional memory SOLUTION To resolve theerror codeplease perform the following 1 Enter the Service Mode 2 Select System 1 3 Select Communication System Setting 4 If the Communication System Setting is set to JScribe change it to CS Remote Care 5 Press End 6 Exit the Service Mode and reboot the MFP 7 If the problem is not resolved re seat or replace the optional expanded memory unit EM 309 SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 159 bizhub C352 Warm up wrong display incorrect operation lock up Solution ID TAUS0702912EN Solution Usage 0 Description P 9 and P 21 codes resulting in half copies Solution CAUSE One of the image unit connectors on the main body is loose SOLUTION Inspect all image unit connectors on the main body for proper connection SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0808251EN Solution Usage 0 Description CD002 C D002 at power ON Solution PROBABLE CAUSES 1 The hard disk drive has failed After verifying the connections between the hard disk drive and the PRCB replace the hard disk drive p n A00J M723 00 for bizhub C203 C253 C353 C451 C550 C650 and p n 9J06 M700 00 for bizhub C300 C352 2 HDD format corruption or failure Prior to replacing the HDD perform the following
366. rum MSDS Black toner MSDS Yellow toner MSDS Cyan toner MSDS Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 68 bizhub C352 Miscellaneous Red Magenta toner MSDS Black developer MSDS Yellow developer MSDS Red Magenta developer MSDS Cyan developer MSDS Notes 1 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 The MSDS documentation is also available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0654368EN Solution Usage 0 Description Server Connect error message when scanning to E mail Both locations can see users in LDAP look up The first location there were no issues when sending E mail The second location would give Server Connect error Solution CAUSE Two locations are connected via 100MB metro ethernet WAN The timeout was set to max The customer has two E mail servers one at each site SOLUTION Change the SMTP mail server address to the local mail server Solution ID TAUS0655533EN Solution Usage 0 Description Part number for the PRBC board Solution PRBC Printer Control Board p n 9J06012106 Solution ID TAUS0655742EN So
367. s SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD and lan Lynch Mark D Attilio Production Print SSD Solution ID TAUS0801356EN Solution Usage 5 Description Cannot print to the MFP after the TCP IP address has been entered and theMFP was rebooted Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 bizhub C352 Controller no or slow print scan failure garbled data lockup Solution CAUSE Incorrect configuration SOLUTION In the Admin mode under the TCP IP settings set theMFP to DHCP and reboot it This will allow theMFP to browse the network Once the DHCP field is populated enter theMFP original static TCP IP address under the TCP IP settings and reboot theit again SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0800213EN Solution Usage 4 Description When a fax is received the header name is misspelled When the header datais checked in Admin mode it is correct Solution CAUSE Incorrect settings SOLUTION Set each mode Copy Scan and Fax to factory default and reboot the MFP When theMFP comes to Ready input the correct fax header data To set the mode to factory default follow the procedure below 1 Select either the Copy Scan or Fax button 2 Press the Utility button 3 Press User Setting 4 Press Initial Setting and select Factory Default 5 Press OK 6 Press Close x2 to exit the mode Note If the he
368. s this symptom also canoccur when it necessary to replace a board Consult the Field Service Manual and this Knowledgebase if the symptom is not related to vCare CSRC settings SPECIAL NOTE Solution contribution by Mark Kemp ASG SSD Solution ID TAUS0655442EN Solution Usage 0 Description Unable to duplex with an external key counter or vender device Pcounter Hecon Solution CAUSE Firmware compatibility SOLUTION This has been corrected with special program Ver_A3_GCW bizhub C250 Ver_GCW_32 bizhub C300 Ver_D3_GCW bizhub C351 Ver_GWC 31 bizhub C352 Ver_D2_GCW bizhub C450 Attention Be sure to follow the instructions inattached documentationwhen upgrading the firmware To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0655712EN Solution Usage 0 Description FK 502 the OFFHOOK icon on the touchscreen is missing when selecting Fax mode and unable to Transmit or Receive Solution CAUSE The machine memory is corrupt SOLUTION To reset the machine memory perform the following 1 Enter the Tech Rep mode 2 Select System 1 3 Select Initialization 4 Select Data Clear and press Start SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0701928EN Solution Usage 0 Description C D204 CD204 at power up Solution CAUSE Inco
369. s cannot be placed on incoming faxes Solution ID TAUS0701237EN Solution Usage Description Can copy or print jobs be offset without a finisher installed Solution Copy jobs or print jobs cannot be offset without a finisher installed Solution ID TAUS0701242EN Solution Usage Description Part number for the PH window cleaning jig Solution PH window cleaning jig p n 4038208302 Solution ID TAUS0701256EN Solution Usage Description C D231 code and the machine is locked up Solution CAUSE The MFPB Mechanical Control Board has failed SOLUTION Replace the failed MFPB p n 9J06010102 Solution ID TAUS0701302EN Solution Usage Description What is the Classified Paper Size Counter Solution This is the special tool to check the number of counts of specified paper which can beselected from the Administrator setting Utility amp gt Administrator Setting amp gt System amp gt List Counter amp gt Paper Size Type Counter Note This counter can be reset from Administrator setting and these counters do not relate to the total counter directly Solution ID TAUS0701313EN Solution Usage Description PageScope Box Operator is not displaying the documents in the User Box Solution CAUSE The User Box was created without a password SOLUTION When creating a User Box a password must be used in order to view and retrieve the documents usingPageScope Box Operator Copyright 2009 Konica Minolta Bu
370. s for LINUX CUPS printing and for OpenOffice application Solution The PostScript printer PPD files for LINUX environments using CUPS Common UNIX Printing System and for OpenOffice Word Processor application are available via the Konica Minolta Download Selector 1 Login in via www mykonicaminolta com 2 Select the Service tab locatedat the top of the page 3 Select the SSD link located on the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located on the left 6 Select Product Group Product File Type Drivers and OS Linux SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD Solution ID TAUS0701453EN Solution Usage 3 Description Unable to access the printer from a web browser Can print to and PING the machine Solution CAUSE TCP IP conflict with another device on the network SOLUTION Remove the network cable from the printer and PING the same TCP IP address again If there is a Reply from the same TCP IP address work with the network administrator to identify the other network device with the same TCP IP address as the printer SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0702314EN Solution Usage 3 Description FS514 Please close section properly message on display screen in finisher area Unable to clear Solution CAUSE The fininsher control
371. se 2 52 and 2 51 Enhanced Functions Solution Refer to Bulletin 5458 and Bulletin 06 GB 030 pdf for details Note To view the above PDF s Acrobat Reader must be installed Acrobat Reader can be downloaded for free from the Adobe Web site at http www adobe com products acrobat readstep2 html URL http www adobe com products acrobat readstep2 html Trademark ownership information Solution ID TAUS0654702EN Solution Usage Description Part number for the PRCB Printer Control Board Solution Printer Control Board p n 9J06012106 Solution ID TAUS0654746EN Solution Usage Description The gradation adjustment chart does not print and the machine flashes STABILYZER NG Solution CAUSE There is a problem with the image produced by one of the imaging units or a problem with the belt unit Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 207 bizhub C352 SOLUTION In test print mode print all four halftones with the density set to 255 to determine the problem Solution ID TAUS0654765EN Solution Usage 0 Description How to print to a personal User Box Solution To print to a Personal User Box perform the following 1 Press the Utility key 2 Select One Touch Registration 3 Select User Box 4 Select Public Personal User Box 5 Select New 6 Specify the desired box settings name password index type 7 Select Fwd 8 Select the desired Auto Delete set
372. se send the failed NVRAM BRU chip along with the Image Processing data and the completed BRU form Refer to Bulletin 5777 attached Notes 1 Ifunable toacquire a copy of the Image Processing data include the machine serial number and total count Also provide the following information a Is a coin vendor connected to the machine b Is an HDD installed in the machine c Is the additional 256MB memory installed in the machine d Did the code occur at power up or when waiting printing or scanning 2 The replacement NVRAM will not have the machine total count programmed Since there is no procedure for programming the total count the mechanical counter will have to be used to get the actual total count 3 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0657139EN Solution Usage 1 Description Error while removing TWAIN driver from eCopy ScanStation Solution CAUSE The eCopy license has locked the TWAIN driver and has not released it SOLUTION The two eCopy services must be stopped in order to remove the TWAIN driver Once the services have stopped press the Retry button and Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 194 bizhub C352 the removal process should continue Once the TWAIN driver has been removed restart the two services that were prev
373. see attachedfile for the location Note Also check that the contact spring for the Black Imaging Unit is not hung up on the IU Contact Plate Assembly p n 9J06 R714 00 for bizhub C300 C352 C352P and p n 4038 0760 00 for bizhub C250 C250P Position the contact spring properly so it can make contact with the Imaging Unit contacts 2 HV1 has failed Replace HV1 p n 9J06 6203 02 for bizhub C300 C352 C352P and p n 4038 6203 03 for bizhub C250 C250P SPECIAL NOTE Solution contribution by Cesar Jimenez lan Lynch Mark D Attilio Production Print SSD Solution ID TAUS0800628EN Solution Usage 2 Description Cyan Magenta or Yellow lines and fuzzy bars randomly on gradation high compression mode test patterns and on copies Solution CAUSE The PRCB has failed SOLUTION Replace the PRCB p n 9J06 0121 06 SPECIAL NOTE Solution contribution by Mark D Attilio and Cesar Jimenez Production Print SSD Solution ID TAUS0702510EN Solution Usage 0 Description During multiple page printing color variation occurs Solution CAUSE There are two types of D max adjustments in the Service Mode which are copy and print When they are not same value color variation could occur Symptom is related to the Image Stabilization Example 1 Image Stabilization when main SW ON refers to D max copy 2 After 100 pages of multiple Print Job andlmage Stabilization is activated after page 75 is printed out SPAN 1 is chosen Image Stabilizati
374. sidered for future development Please attachticket to this solution and provide the following information 1 Product model number s 2 Now many products placed or being considered for placement 3 What flavor and version of Unix Linux operating system SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD Solution ID TAUS0900739EN Solution Usage 5 Description Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 43 bizhub C352 Miscellaneous How to load a 64 bit driver on a 32 bit Server system Microsoft Windows 2003 Server Vista Solution Please follow this step by step procedure and refer to the attached video 1 Load the 64 bit driver on the client 2 Load the 32 bit driver on the server and share it out Note If you receive a pop up indicating COPY ERROR setup cannot copy this file Example KOZJA_ PP_ This could possibly be a file path length limitation Try reducing this limitation by pulling out the specific driver needed and placing it on the desktop From the 64 bit client perform the Run command to connect to the 32 bit server example 11 11 5 33 and press enter 4 Double click on the shared out printer Select printer and then properties Select the Sharing tab and click on the additional drivers box Select or check off the 64 bit x64 driver to be added to the 32 bit server Select OK and the 64 bit driver should be pushed up to the server Check
375. siness Solutions U S A Inc November 2009 222 bizhub C352 Solution ID TAUS0701348EN Solution Usage Description The folding position adjustment does not work on the SD 503 finisher Solution CAUSE The incorrect paper size was chosen for the adjustment SOLUTION Verify the paper size selected on the adjustment screen matches the paper size in the paper tray used for the adjustment Solution ID TAUS0701354EN Solution Usage Description Can the copier be initialized without losing the one touch buttons stored on the copier HDD Solution The one touch buttons can be saved in one of 2 ways 1 Use PageScope Data Administrator to back up the HDD data 2 Turn off the HDD under System 2 of the Tech Rep mode and reboot the copier Initialize the copier Enable the HDD after the copier is initialized Reboot the copier Solution ID TAUS0701377EN Solution Usage Description Availability of fax only driver Solution Konica Minolta Business Solutions has released a fax only driver that supports thefollowing products 1 bizhub C450 0351 C250 C352 C300 2 bizhub 420 500 3 bizhub 600 750 Download the attached Fax_only_driver_v01020001_en_add zip and Release Notes Note To open the file s using WinZip WinZip must be installed WinZip can be downloaded from the WinZip website http Awww winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from
376. sing Menu Select key the above settings will be saved and the display will show Bin Assignment and 00000000 9 Press the down arrow key and the display will change to HEX Assignment and 00 Then press the down Menu Select key The 00 will blink 10 Press the right arrow key and the 1st digit will blink Change setting to 02 11 Press the Menu Select key to fix the value The display will change to Software SW 12 Cycle the main power switch OFF ON Note Header Information Generic 25C 1P C250P Generic 35C 1P C450P Generic 35C 3P C352P Generic 35C 4P C353P Please see the attachment for the visual symptom To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Jim Behrends Worgroup SSD and Greg Lantowski lan Lynch Mark D Attilio Cesar Jimenez Production Print SSD ONOoRWPD Solution ID TAUS0703093EN Solution Usage 14 Description Invalid card message Solution CAUSE CF card may have been accidentally or otherwise formatted for use with Microsoft Windows and it is no longer useful as a device for installing firmware to the MFP SOLUTION The CF card can be recovered by using this recovery procedure Beforethe recovery procedure Download the firmware file again and verify that the same problem reoccurs Download the fi
377. ss Solutions U S A Inc November 2009 39 bizhub C352 Miscellaneous Solution ID TAUS0657076EN Solution Usage 7 Description Parts required to connect a Hecon conventional key counter Hecon Base 10or legacy Minolta key counter to the main body Solution Please see attached Bulletin Number 5563 for details Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0702134EN Solution Usage 7 Description Cannot perform scan to E mail with SSL TLS enabled on Microsoft Exchange 2000 2003 server Solution CAUSE Microsoft Exchange uses the same port number for SMTP and SSL TLS to send E mail The Konica Minolta multi functional engines require SMTP and SSL TLS to be separate TCP port numbers SOLUTION Create a second Microsoft Exchange SMTP Virtual Server using the attached procedure To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Rick Veale ESS SSD Solution ID TAUS0702838EN Solution Usage 7 Description How to create a device printer on an AS 400 system using SCS over LAN Solution To Create a Device Description on AS 400 to print
378. t PRINT FAX OUTPUT SETTINGS amp gt PRINT amp gt SELECT BETWEEN PAGE PRINT and BATCH PRINT select page printing because Batch is forjob printing It changed the first copy outtime ona test document from 2 minutes 6 seconds to 9 seconds SPECIAL NOTE Solution contribution by Mario Hidalgo Western Region DSM andJim Behrends Production Print SSD Solution ID TAUS0648635EN Solution Usage 3 Description How to do the Manual Bypass Tray Adjustment Solution To set the maximum and minimum widths for the manual bypass paper tray perform the Manual Bypass Tray Adjustment 1 Enter the Service Mode 2 Select Machine 3 Select Manual Bypass Tray Adjustment 4 Select Max Width 5 Load the bypass tray with 301mm width paper Note There are 25 4mm to an inch 6 Press the Start button 7 Select Min Width 8 Load the bypass tray with 89mm width paper 9 Press the Start button 10 Select End 11 Select Exit Note Make the adjustment again if the results are NG Solution ID TAUS0651550EN Solution Usage 3 Description Konica Minolta Security White Paper Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 48 bizhub C352 Miscellaneous See Security White Paper for details Notes a To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html b More in depth s
379. t IE6 and E7 Solution CAUSE The Web Browser is not refreshing the pages fast enough SOLUTION On Microsoft IE6 perform the following 1 Tools 2 Internet Options 3 Select the General Tab 4 Temporary Internet Files 5 Select Settings 6 Under Check for newer versions of stored pages change to Every visit to page 7 Click OK OK On Microsoft IE7 perform the following 1 Tools 2 Internet Options 3 Select the General Tab 4 Under Browsing History select Settings 5 Under Check for newer versions of stored pages change to Every time visit the webpage 6 Click OK OK Notes a Please delete all cache settings on Microsoft Internet Explorer b Please refer to attached documentation for details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0802710EN Solution Usage 3 Description Error code 2039when performing CSRC CS Remote Care TX RX test is not sent to Lotus Domino email server Solution CAUSE The engine will not complete the TX RX test if the Short name field is not populated becausethe engine will not receive proper POP3 response from email server SOLUTION Enter a name in the Short name field It is recommend to
380. t CS Expert Support by clicking on Download MSDS Drivers Firmware and more 3 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0701206EN Solution Usage 2 Description Color registration is off on the trail edge of 11x17 paper only Solution CAUSE The fuser speed needs adjustment SOLUTION To adjust the fuser speed perform the following 1 EnterTech Rep mode 2 Select Machine 3 Select Fusing Transport Speed 4 Adjust the settings data as needed Solution ID TAUS0701574EN Solution Usage 2 Description Is Account Tracking and User Authentication supported onMacintosh O S 10 4 x Solution Account Tracking and User Authentication is supported onMacintosh O S 10 4 x To pull up these options perform the following 1 Open a file and select print 2 Select Copies and Pages 3 Select Security 4 Select either User Authentication or Account Tracking Solution ID TAUS0701673EN Solution Usage 2 Description Printing over the network is slow Solution CAUSE Incorrect NIC setting SOLUTION Set the NIC speed to Auto Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 190 bizhub C352 SPECIAL NOTE Solution provided by Kyle Sorg Perry Corporation Solution ID TAUS0648784EN Solution Usage 1 Description Errors when trying to
381. t be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Raymond Downs and Marge McLea Production Customer Support SSD Solution ID TAUS0808504EN Solution Usage Description Is DFS supported Solution DFS is a facility in which 2 or more servers are configured in a cluster backing up each other s functions so if a server fails another will take over seamlessly Only the following MFPs are compatible with DFS C650 AOOHOY0 F000 GW7 J8 EXE C550 AOOJOYO F000 GW7 J8 EXE C451 AOOKOY0 F000 GW7 J8 EXE C353 AO2EOY0 F000 GW7 J8 EXE C352 AO2EOY0 F000 GX7 J8 EXE C203 AO2EOY0 F000 GY7 J8 EXE Firmware is available at the following address ftp special 12345 onyxftp mykonicaminolta com valspar SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0808542EN Solution Usage Description How often should the gradation adjustment be performed and when Solution In general the printer should be calibrated at least once a day depending on the volume of print jobs should be performed 30 minutes after the machine is powered on should also be performed at least every 1000 copies or less depending on the coverage fill of the copy print jobs Please refer to attached document for additional detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free fr
382. t fuser Solution ID TAUS0653633EN Solution Usage Description What is the acoustic noise level specification for the C352 Solution 70dqB or less when running 52dqB or less when idle Solution ID TAUS0653638EN Solution Usage Description How to reset a trouble code Solution To reset a trouble code power the machine OFF ON using the main switch while pressing the Utility key then follow the LCD prompts Solution ID TAUS0653647EN Solution Usage Description FK 502 how to program the default paper tray for Incoming Fax Solution To program a default paper tray to print received faxes perform the following 1 Select Utility Counter 2 Select Administrator Setting Select Fax Setting Select TX RX Setting Highlight Tray selection for RX Print Select the paper tray by selecting the Prev or Next button to choose Tray 1 Tray 2 or Tray 3 Press Close NOOR WO Solution ID TAUSO653669EN Solution Usage Description How to copy Authentication data and Address Book data from one supported model to another or multiple engine s Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 203 bizhub C352 To copy Authentication data and Address Book data from one supported model to another or multiple engine s perform the following 1 Detect the engine s 2 From the Device List select from the top menu Processing Copy The Copy Collectively Box will come
383. t readstep2 html SPECIAL NOTE Solution contribution by Rick Veale ESS BSE Solution ID TAUS0657465EN Solution Usage 3 Description Unable to load firmware using a Kingston 256MB CF card Solution CAUSE The Kingston 256MB CF card is not supported SOLUTION Load firmware using the recommended CF Card Note The recommended card is the 128MB SanDisk Compact Flash card p n 7660 4036 01 Please see attached photoas reference SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0658101EN Solution Usage 3 Description How to increase image unit life Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 49 bizhub C352 Miscellaneous To increase image unit life 1 Go into Service Mode 2 At the Service in order to get into the Enhanced Security Screen press Stop 0 Clear Stop 9 forbizhub C350 3 Select IU Life Stop Setting 4 Choose either Stop or No Stop 5 Click on End to Save Please follow the steps outlined in the attached Bulletin Number 5705 Extending Image Unit Life To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0700396EN Solution Usage 3 Description PostScript printer PPD file
384. tFax Solutions with Konica Minolta white paper Notes 1 The links in the Guide to the Konica MinoltaConnector for Captaris RightFax documentare live 2 RightFax is now called Open Text Fax Server since the company Open Text purchased Captaris Solution ID TAUS0626631EN Solution Usage Description Is tandem printing or copying supported Solution Tandem printing or copying is not supported at this time SPECIAL NOTE Solution contribution by lan Lynch and Mark D Attilio Production Print SSD Solution ID TAUS0656826EN Solution Usage Description How to set up E Mail Notification Solution To set up E Mail notifications perform the following 1 Browse to the NIC and log in as the Administrator 2 Select the Network tab 3 Select E Mail TX SMTP and then insure E Mail notification is turned ON 4 Select System tab and then System Notification Setting tab 5 Click on the Icon with a Pencil on a pad 6 Enter the E Mail address 7 Make the desired setting for E Mail Notification and press APPLY Solution ID TAUS0656841EN Solution Usage Description Is G4 TIFF TIF scanning available Solution Compression can be set for either G3 or G4 in the User Settings mode To make this setting perform the following 1 Press the Utility button 2 Select User Settings 3 Select Scanner Settings 4 Select Black Compression Level 5 Select MH or MMR Note G3 is MH Modified Huffman and G4 is MMR Modified
385. ta Business Solutions U S A Inc November 2009 217 bizhub C352 4 Select A3 11x17 5 Select Mode 2 Note Selecting Mode 1 will count once Solution ID TAUS0658377EN Description CD010 after performing a physical format to correct a hard drive error Solution CAUSE Hard drive requires the logical format to be usable SOLUTION Perform a logical format on the hard drive Solution ID TAUS0658380EN Description The finsher does not come on with 8 5x11 paper but operates normally with 8 5x11 landscape Solution CAUSE The finisher has early firmware SOLUTION Upgrade the finsher to the latest firmware Solution ID TAUS0700264EN Description What setting should Printer Setup be for the Fiery X3eTY IC 406 Solution Use the 30C KM for Fiery X3eTY Printer Setup Solution ID TAUS0700276EN Description Is the FS 514 the only finisher that can be used on the bizhub C352 Solution The FS 514 is the only finisher specified for use with the C352 Solution ID TAUS0700287EN Description Receive timeout error when performing scan to E mail with F5 BIG IP device between the E mail server and the engine Solution The followingare troubleshooting steps usedfor scan to E mailwith a F5 BIG IP device in front of the E mail server 1 Verify the workstationon the same subnet with the engine was able to send E mail via the F5 device 2 Check the network settings on the workstation Perform
386. tact Captaris technical support at http www captaris com support Contact_Technical_Support html Please refer to the Guide to the Konica Minolta Extension for Captaris RightFax for more detailed information Notes 1 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html 2 The links in the Guide to the Konica Minolta Extension for Captaris RightFax document are live Solution ID TAUS0702138EN Solution Usage Description How to disable enable the fax line monitor sound Solution To disable enable the fax line monitor sound perform the following 1 Enter Administrator Mode 2 Select Fax Setting 3 Select Multi line setting dual fax board 4 Select Telephone Line Setting 5 Select Line Monitor Sound and enable or disable it 6 Exit Administrator Mode SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0702331EN Solution Usage Description Characters are printed compressed together in an Advanced Function Presentation Data Stream AFPDS jobfromthe AS 400 Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 75 bizhub C352 Miscellaneous Solution CAUSE Some documents are designed in a way that Host Print Transform HPT finds it difficult to transform IBM has recognized this and has provided a solution SOLUTION
387. tasking capability disabled Example faxing scanning and reserving copy job with key counter or vendor port Solution This is a product specification andis not expected to be changed Solution ID TAUS0702745EN Solution Usage Description Is the IP Scanner utility supported Solution The IP Scanner utility is a legacy Minolta product and is not supported on Konica Minolta printers Solution ID TAUS0702815EN Solution Usage Description SD 503 was uninstalled but the machine still indicates that the SD 503 is installed Solution CAUSE TheSD 503 was not removed properly the creasing unit still remains SOLUTION Follow the installation procedures for the SD 503 in reverse order and ensure that all components are removed Solution ID TAUS0702890EN Solution Usage Description Printing to a Windows Samba shared printer from a Macintosh Solution Please perfrom the step by step procedure mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702898EN Solution Usage Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 229 bizhub C352 Description Unable to make copies when machine is in the Ready mode and the Start key is green Solution CAUSE The Hard Disk Driveis causing the machine to lock up SOLUTION Disabl
388. tate this now indicates that the transfer belt unit is used A new unusedtransfer belt unit must be installed this will reset the life counter for this unit Transfer belt for bizhub C250 C250P C252 C252P Item 4038077700 Transfer belt for bizhub C300 C352 C352P Item 9J06R70400 Solution ID TAUS0703663EN Solution Usage 5 Description FK 502 unable to receive or transmit Solution CAUSE Corrupt firmware hard drive or memory SOLUTION Format the hard drive and re flash the machine if needed To format the hard drive perform the following 1 Enter the Tech Rep mode 2 Select State Confirmation 3 Select Memory HDD Adj 4 Press the down arrow and select HDD Format 5 Press the Start key format the hard drive Physical and then Logical Notes a Perform a data clear if needed b The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0902331EN Solution Usage 5 Description Touch Panel Control Panel failure Touch Panel Control Panel does not respond Another key responds when any key is selected on the Touch Panel Control Panel Solution CAUSE Due to the environment over time conductivityof the Touch Panel touchscreen connection deterioratesbecause ofhigh
389. tgoing fax and does not allow the user to copy off the platen glass until the fax operation is complete Solution CAUSE The Fax Rx or Fax Tx Active screen is set to ON SOLUTION In the Utility mode select the following 1 User Setting 2 Display Setting 3 Fax Active Screen 4 Set the Tx Display and the Rx Display to OFF 5 Press Closefour timesto exit the mode Solution ID TAUS0702460EN Solution Usage 1 Description ML 501 why when fax fowarding doesthe fax foward through both phone lines Solution This is normal operation Just one line cannot be selectedfor fax fowarding Solution ID TAUS0702798EN Solution Usage 1 Description Firmware Update is indicated when using the NVRAM recovery card Solution CAUSE The Clear key is not being held while powering on the MFP with the NVRAM recovery card inserted in the machine This will cause Firmware Update to be displayed in the upper right hand corner of the touch panel with no other selections available SOLUTION Power on the MFP while holding the Clear key until the Clear Select screen appears This screen will allowselection ofNVRAM Initialize or NIC setting erase Solution ID TAUS0702886EN Solution Usage 1 Description When receiving a fax that is forwarded to an E mail address the time in the E mail message header is incorrect Checking the copier thedate timeverifies thatit is correct Solution CAUSE The Time Zone setting is incorrect
390. th the active directory server SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD and Jim Behrends Workgroup SSD OONDOOARWND Solution ID TAUS0703092EN Solution Usage 8 Description eCopy compatible machine models firmware and TWAIN drivers list Solution Please refer to attached documentation To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Notes 1 The latest version firmware is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 The latest printer drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD and Bill Hall Workgroup SSD Solution ID TAUS0801706EN Solution Usage 8 Description Paper Test requirements Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 38 bizhub C352 Miscellaneous Solution For initial test the dealer branch must supply 1000 sheets of the media paper Once the paper is received the ticket is t
391. the Data Clear perform the following Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 156 bizhub C352 Warm up wrong display incorrect operation lock up a Reinstall the HDDunder System 2 HDD and power the machine OFF ON b If a Fax is installed set the target back to U S in System1 Marketing c Reinput the TCP IP address information d Import the address book and device settings SPECIAL NOTE Solution contribution by Greg Lantowski and Mark D Attilio Production Print SSD Solution ID TAUS0801457EN Solution Usage 1 Description When printing from AS 400 the writer fails when printer runs out of paper Solution CAUSE The writer on the AS 400 will stop the print job when it receives a paper out signal if the paper out signal is not cleared by adding more paper then the network connection to the printer is terminated by the MFP SOLUTION Increasing the Network timeout on the MFP corrects the issue To set the Network timeout use the following procedure Most MFPs 1 Press the utility button and go into Administrator settings amp gt enter the password 2 Go to Printer settings and then Network timeout set it to 300 seconds bizhub PRO 1050 1 Press Machine button on the LCD then the Controller button amp gt Interface setting and then Network Timeout 2 Set 300 seconds and press the SET button bizhub PRO 920 1 Press the utility button and then the controller button o
392. the Device information from the machine Make a note of the TCP IP address configuration as the machine will be reset to DHCP Backup any account codes with PageScope Data Administrator Data Clear a Enter Tech Rep Mode b Press System 1 c Press Initialization d Press Data Clear and then the Start key e Power machine OFF ON when prompted After the Data Clear Reinstall the HDD under System 2 HDD and power the machine OFF ON If a Fax is installed set the target back to U S in System1 Marketing Reinput the TCP IP address information Import the address book and device settings Note Reinstall the HDD TCP IP address and set the machine to U S target if a FK 502 is installed 2 Management Function Setting is disabled Enable Management Function Setting by performing the following a Enter Admin Mode b Select Security c Select Management Function Setting d Press ON SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0802561EN Solution Usage Description When using the Firmware Imaging toolkit to install firmware on a CF card the process stops abruptly and a message indicates that the process is in use by another process Solution CAUSE Incorrect installation procedure SOLUTION Cancel the installation process and remove all USB devices except the card reader from the PC laptop and restart the firmware installation to the CF card again SPECIAL NOTE Solu
393. the MFP Fiery controller to fax using a RightFax server Solution Fiery controllers do not support faxing or RightFax servers Solution Usage Solution ID TAUS0701545EN Description FS 501 compatibility Solution The FS 501 is not compatible The supported finishers for these models are MODEL FINISHER C252FS 514 FS 603 C300 C352 FS 514 Solution Usage Solution ID TAUS0701577EN Description Is SIP fax supported Solution SIP fax is currently not supported in the U S market Solution Usage Solution ID TAUS0701580EN Description Intermittently when making copies blacks are coming out smudged Solution CAUSE Inferior paper is being used SOLUTION Test the machine with a known brand of quality paper Solution ID TAUS0701651EN Description KONICA MINOLTA Font Management Utility 2 0 0 will not delete fonts Solution CAUSE When adding fonts to the a printer using the Font Management Utility the add mode becomes locked Solution Usage Solution Usage SOLUTION After adding Fonts to the printer with the Font Management Utility close the application If removal ofthe fonts is desired re open the application and proceed to remove the fonts Solution ID TAUS0701693EN Description Received faxes do not print Solution CAUSE Memory reception is enabled SOLUTION To disable memory reception perform the following 1 Enter Admin mode 2 Select Fax Settings 3 Selcect Functio
394. the Microsoft Windows XP digitally signed PCL or PostScript driver which will function on the Microsoft Windows Vista 32 bit client PC Note The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0703476EN Solution Usage 4 Description When printing from Microsoft Office Excel aseparate print job for each copy is created and then sentto the MFP or printer Solution CAUSE When the Collate checkbox in the print dialog box is selected checked Microsoft Office Excel creates the separate print job for each copy For example ifselecting Collate in the print dialog box and entering 3 for number of copies 3 jobs are created when printing the document This is the specification for Microsoft Office Excel Thefollowing link is the explanation from Microsoft http support microsoft com kb 21 1474 en SOLUTION Clear theCollate checkbox on the Print dialog andselectthe Collate checkbox on the Basic tab in the driver settings SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0800748EN Solution Usage 3 Description Error on Page displayed when selecting Network Tab using Microsof
395. the PC NetBIOS name uppercase or TCP IP address in the Host Address field 12 Enter the folder name in the File Path field If the folder is located on the root drive enter only the folder name If the folder is not located on the root drive enter the path to the folder 13 Enter the User ID and Password in their respective fields If the PC is a member of a domain enter the User name and Password of a valid domain user account If the PC is in a workgroup enter the User name and Password of the local user account The User ID and password are case sensitive Notes a The SMB protocol uses TCP IP NetBIOS and ARP broadcasts to communicate with the host PC b Please refer to attached document To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0657937EN Solution Usage 12 Description How to print banners Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 36 bizhub C352 Miscellaneous Paper up to 1200mm 47 1 4 inch long and 297mm wide 11 3 4 inches can be loaded into the bypass tray and printed on using this machine at paper weight of Thick 1 2 or 3 Thick 3 is recommended with the appropriate setting specified from the control panel The mainbody must have 1152MB of memory installed to print banners Mainbody additional memory for all the listed models is
396. the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0703455EN Solution Usage Description Can one phone line be shared for voice and for fax Solution The specification requires the unit be connected to a dedicated analog PSTN line SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0703523EN Solution Usage Description FK 502 how to program the receive mode to Auto RX or Manual RX Solution To program the receive mode to Auto RX or Manual RX perform the following Press the Utility Counter key Touch 3 Administrator Settings on the touchscreen Enter the Administrator Password default password is 12345678 Touch OK on the touchscreen Touch 7 Fax Setting on the touchscreen Touch 3 Telephone Line Setting on the touchscreen Touch Receive Mode on the touchscreen Touch Auto RX or Manual RX on the touchscreen as desired by the customer Touch Close on the touchscreen 10 Touch Exit on the touchscreen SPECIAL NOTE Solution contribution by Ted Young Production Print SSD OONOOARWN Solution ID TAUS0O703656EN Solution Usage Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 77 bizhub C352 Miscellaneous Description The N
397. the additional drivers of the client and server to confirm that the x86 32 bit and x64 are both installed Notes a This was tested on like versions of 32 bit and 64 bit drivers b To viewthis procedure Apple QuickTime should be installed It can be downloaded for free at http www apple com quicktime download SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD oe OONDUN Solution ID TAUS0647637EN Solution Usage 4 Description How to setup User Authentication Solution To set up User Authentication perform the following Access the Administrator Mode and enter the Admin password 12345678 Select 4 User Authentication account track Select 1 General Settings Select On MFP under the user authentication Select OK Select YES Select 2 User Authentication Settings Select 2 User Registration Highlight a Box number 10 Select User Name and enterthe individual s name 11 Select User Password and enter the individual s password 12 Select OK 13 Select Close 5 times to enter to the main copy screen Note Please refer to attached documentation for additional detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD OONDOARWND So
398. the following In Tech Rep Mode System 1 Initialization highlight Data Clear press the START button In approximately 5 seconds the operation panel will go blank for 5 seconds and then come back with RESULTS OK PLEASE TURN OFF THE POWER AND BACK ON SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0701962EN Solution Usage 9 Description Service code C DOOF CDOOF Solution CAUSE This can be caused by a failed HDD or MFPB SOLUTION To determine if the HDD has failed perform the following steps 1 Go to Tech Rep Mode and select Machine Adjust 2 In Machine Adjust select Memory Hard Disk Adjust 3 In this screen select HDD R W test 4 If this test comes back 100 OK then go to HDD Format and select Physical Format 5 If this causes the Copier to cycle power the HDD has failed 6 Replace the HDD p n 9J06M70000 bizhub C300 C352 p n 4037609501 bizhub C250 C252 C351 C450 p n AOOJM72100 bizhubC203 C253 C353 C451 C550 C650 7 If the HDD still causes the code replace the MFPB p n A02EH34205 bizhub C203 C253 p n A02EH34105 bizhub C353 p n AOOJH02007 bizhub C451 C550 p n A00JH02100 bizhub C650 p n 4038012106 bizhub C250 C252 p n 9J06012106 bizhub C300 C352 p n 4031013104 bizhub C351 C450 SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 133 bizhub
399. the local computer to view Solution ID TAUS0701419EN Solution Usage Description Machine only lists two memory entries for custom paper sizes User s Guide shows that there should be 5 memory entries Solution CAUSE There is a firmware bug in early vesions of firmware SOLUTION Upgrade to version I8 firmware or higher Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0701477EN Solution Usage Description Can the size of the scan be selected when scanning off the glass Solution Control over the size of the document to be scannedis determined in the scan document settings Press Scan then Scan Settings and select the dimension size limitation of the document to scan The normal setting for this feature is Auto Note As an example this feature can be usedto scan an openbookif onlyneeding to scan one page of the book Solution ID TAUS0701491EN Solution Usage Description Unable to fax directly after setting up and enabling RightFax Solution CAUSE Incorrect configuration SOLUTION Direct faxing is not supported when an MFP is configured for using a RightFax server Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 223 bizhub C352 Solution ID TAUS0O701493EN Description How to set up
400. ti colored gray wiring harness to the right side of the unit The 4 pin connector is located at the end of the gray wiring harness Solution ID TAUS0702377EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 227 bizhub C352 INSUFFICIENT MEMORY JOB DELETED message when scanning to E mail onlyfrom the platen glass Solution CAUSE Corrupt firmware or memory SOLUTION Re flash the machine to the latest version firmware and perform a data clear if needed Notes 1 To perform a data clear enter the Tech Rep mode System 1 Initialization Data Clear 2 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0702388EN Solution Usage Description User Authentication option on External Server is grayed out and cannot be selected Solution CAUSE On MFPs with firmware level 58 or above a new setting is now required when setting External Server authentication SOLUTION Please follow these steps to enable External Server authentication 1 Press the Utility key on the control panel and then select Administrative Settings 2 Login to the Administrative mode 3 Select User Authentication Account Track and then select Enter Server Setting 4 Select New enter the Server Name and then Server T
401. ting and Confidential Rx if an FK unit is installed 9 In the print driver properties dialog box select the Set Up tab 10 Select Save in User Box or Print and Save in User Box from the Output Method drop down box 11 Type in a file name and the desired User Box 12 Select Ok three times 13 At the C352 select the Box key 14 On the LCD screen select the Personal Box 15 Select Print Combine Route or Fax 16 Select the document and the desired setting and press the Start key Solution ID TAUS0654801EN Solution Usage 0 Description How to use the password print secure printing function Solution To use the password print secure printing function perform the following 1 From the document select File and Print Select the Properties Tab Select the Set Up tab Select Secure Print from the Output Method drop down box Type in a Secure Print ID and Password of your choice Select OK twice to print the document Press the Box key on the C300 Select System User Box on the touch screen Select Secure Print User Box 10 Enter the document ID and press OK 11 Enter the document password and press OK 12 Select the document to be printed and touch print 13 Press the Start key ONHNHARWN Solution ID TAUS0654818EN Solution Usage 0 Description Japanese or Asian characters are displayed when powering the machine on Resetting the machine to English produces C D3xx codes that cannot be cleared Soluti
402. tion CAUSE Poorly seated CNR2FAN on PWB M SOLUTION Ensure that all pins associated with CNR2FAN are properly aligned and the connector is firmly seated Reseat all connectors on PWB M Replace PWB M p n 9J06 0101 02 as necessary Solution ID TAUS0700557EN Solution Usage Description How to setup duplexed images to be centered on each other Solution This is not an available option on this model This option Side 2drum clock adjust is available on Production Print models such as the 8050 bizhub PRO C500 Solution ID TAUS0700647EN Solution Usage Description How to cancel a fax transmission Solution To cancel a fax transmission perform the following 1 From the Fax screen select Job List 2 Select Fax TX 3 Select Current Jobs 4 Select the job to be deleted Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 219 bizhub C352 5 Select Delete 6 Press Yes 7 Press Exit Solution ID TAUSO700666EN Solution Usage Description How to allow restrict changing of the From E mail address Solution To allow restrict changing of the from E mail address perform the following 1 Press Utility 2 Select Administrator Setting Select System Setting Select Restrict User Access Select Restrict Access to Job Settings Select Changing the From Address Select Restrict or Allow Exit the Administrator mode ONOOKRW
403. tion by Paul Santangelo ESS BSE Solution ID TAUS0802163EN Solution Usage Description When printing banners from Microsoft Publisher the output prints on multiple smaller pages Solution CAUSE Incorrect settings SOLUTION When selecting banner printing from the Print dialog box select Change Overlap and click on radio button Print on one sheet Page will print on size that is designated for page size and paper size should match Printer has to be set to Allow while you are printing the document To set 1 Utility counter 2 Banner Printing 3 Allow Please see attacheddocument for settings in the Print dialog box These settings are not made in the driver but in the application Print dialog box Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 25 bizhub C352 Image too light dark uneven or wrong color Solution ID TAUS0656824EN Solution Usage 9 Description P 6 Cyan P 7 Magenta P 8 Yellow or P 9 Black and P 21 with color associated background on copies prints Solution PROBABLE CAUSES 1 The contact spring for the Cyan Magenta Yellow Black Imaging Unit is hung up on the Holder Assembly p n 4038 2274 03 Please
404. tion contribution by Paul Santangelo ESS BSE Solution ID TAUS0802613EN Solution Usage Description Memory overflow error indicated when selecting the compact PDF mode after running several sheets through the MFP Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 171 bizhub C352 Warm up wrong display incorrect operation lock up Solution CAUSE Firmware update required SOLUTION Please install special firmware version GX6 KO bizhub C250 C250P 4038 F000 GX6 K0 000 EXE bizhub C352 C352P 9J06 F000 GX6 K0 000 EXE GX6 K1 bizhub C252 C252P 4038 F000 GX6 K1 000 EXE bizhub C300 9J06 F000 GX6 K1 000 EXE bizhub C351 4037 F000 GX6 K1 000 EXE Notes 1 Please refer to attached Release Notes prior to installing the firmware To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0802708EN Solution Usage Description C 5370 code at power up Solution CAUSE The PRCB has failed SOLUTION Replace the PRCB p n 9J06 0121 06 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0802745EN Solution Usage
405. tion dialog box SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0807883EN Solution Usage 1 Description PROBLEM When logged into Pagescope Web Connection the session times out before all settings are made Solution CAUSE Incorrect settings within Internet Explorer SOLUTION Enter Internet Explorer select tools then internet options On the general tab select temporary internet files Next select settings then set check for newer versions of stored pages to every visit to the page SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0808166EN Solution Usage 1 Description When printing a B W page from Microsoft Office Publisher 2003 2007 color page click is counted Solution CAUSE When printing Publisher is defaulted to print as Composite RGB SOLUTION Change it to Composite CMYK Please perform the following procedure 1 Select File Select Print Setup Select Printer Details Tab Select Advanced Printer Setup Select the Separations Tab Under Output select Print colors as Composite RGB this willgenerate color page clicks Change it to Composite CMYK Select OK Select OK 10 Now you can print the Document Note Please see the attached files forcomplete step by step procedure To viewan AVI Microsoft Windows Media Playerversion 9 or newer must be installed Downloadat http www microsoft com windows windowsmedia p
406. tion provided by Chris Logston Lincoln Office Equipment Solution ID TAUS0703824EN Solution Usage Description How to set up dual line faxing so both lines can TX and RX Solution To set up dual line faxing so both lines can TX and RX 1 Enter Admin mode 2 Select Fax Settings 3 Select Multi Line Settings 4 Program Line 2 setting to TX amp amp RX 5 Exit Admin mode SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0800082EN Solution Usage Description Is thereadifference between a 1301 error code and a C1301 error code Solution The 1301 error code refers to a paper feed issue with Tray 3 The C1301 error code refers to the finishing option cooling fan motor M9 When troubleshooting a problem refer to the correct documentation for each error code SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD and Bill Hall Workgroup SSD Solution ID TAUS0800106EN Solution Usage Description How to disable the Auto reset for scan so last used address is not cleared after initial scan to that box or E mail address Solution Auto reset for scan is not adjustable toOFF disabled or an availablemachine option SPECIAL NOTE Solution contribution by Don St Onge Workgroup SSD Solution ID TAUS0800129EN Solution Usage Description What is the part number for the Hard Disk Drive HDD Solution Hard Disk Drive HDD p n 9J06 M700 00 SPECIAL NOTE S
407. toner shutter coupling fits into the back of the machine IU Color bizhub C250 C250P C252 C252P IU bizhub C300 C352 C352P IU Black K 4062201 4062221 Yellow Y 4062301 4062321 Magenta M 4062401 4062421 Cyan C 4062501 4062521 SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Solution ID TAUS0701999EN Solution Usage Description Faint 1 millimeter black line on the lower right trailing edge of the copy when using reduction Solution CAUSE Incorrect Image Position Lead Edge value SOLUTION Increase Image Position Lead Edge 1 Enter Service Mode 2 Select Machine 3 Select Scanner Area Increase the value one step at a time and recheck in reduction mode until the line is gone Note The Application Erase Right Edge can also be used from the MFP main copy screenin conjunction with the reduction to take care of the problem but this would be temporary SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0O800645EN Solution Usage Description Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 18 bizhub C352 Dirty image Spots banding streaks smudged or background Intermittently random lines and patches are written to the copies Solution CAUSE One of the SODIMM memory sticks on the PRCB has failed SOLUTION Swap the memory sticks one at a time on the PRCB to determine which stick has failed Replace as nee
408. trix compatibility Solution Please refer to the attached Citrix compatibility list for additional information Some products not listed below arelisted in the attached document It covers other MFPs and Controllers like the bizhub C350 C353 C253 C203 the bizhub PRO 1050 920 the bizhub 600 601 750 751 360 36 1 362 420 421 500 501 162 1 80 21 0 222 282 IC 303 and IC 409 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html IC 202 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 1 0 1 the Adobe PostScript driver version 1 0 0 or the PCL driver version 1 01 the print controller can be used without restrictions IC 203 Tested in both the Citrix Metaframe XP FR3 and the Citrix Presentation Server 3 0 environments with the Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 2 0 28 the Adobe PostScript driver version 2 0 28 or the PCL driver version 2 0 0 the print controller can be used without restrictions IC 205 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 e
409. ts acrobat readstep2 html If NVRAM Recovery Procedure is unsuccessful replace the PWB MFP and NVRAM To receive a replacement NVRAM please utilize the Online Technical amp amp Special Program order form located within MyKonicaMinolta com 1 Login to MyKonicaMinolta com 2 Select the Service tab 3 Select Warranty Repair amp amp Special Programs menu at left side of screen 4 Click on Warranty Services amp amp Technical FOC Programs in center of screen 5 Select NVRAM BRU Replacement Program IMPORTANT All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied PART NUMBERS PWB MFP bizhub C250 C250P C252 C252P p n 4038 0121 06 bizhub C203 C253 p n A02E H342 05 bizhub C300 p n 9J06 H003 01 bizhub C352 C352P p n 9J06 0101 02 bizhub C353 C353P p n A02E H341 05 bizhub C351 C450 C450P p n 4037013104 bizhub C451 C550 p n A00J H020 07 bizhub C650 p n AOOJ H021 00 SPECIAL NOTE Solution contribution by Chuck Tripp and Cesar Jimenez Production Print SSD Solution ID TAUS0642074EN Solution Usage 27 Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 124 bizhub C352 Warm up wrong display incorrect operation lock up Description PLEASE WAIT message on the display Solution CAUSE A possible failed or corrupt NVRAM SOLUTION Verify the NVRAM by swa
410. tting 2 Power settings 3 Sleep mode settings 4 Select OFF If the OFF button is not displayed perform the following 1 Access the service mode and selectSystem1 amp gt No Sleep amp gt Permit amp gt End 2 Exit and return to step 1 to turnOFF the Sleep Mode SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0702779EN Solution Usage 1 Description After ARPing LinkCom III the LAN light still flashes and is not seen in PrintGuide Solution CAUSE Incorrect procedure SOLUTION After ARPing the LinkCom box PING the TCP IP address in order to activate the ARP The light will go solid and it will be seen in PrintGuide SPECIAL NOTE Solution contribution by Paul Santangelo ESS Solution ID TAUS0703108EN Solution Usage 1 Description Compatibility between applications and firmware Solution Please see the attached files that address compatibility between applications and firmware 1 Compatibility with Phase 1 8 and Phase 2 0 Does the application for Phase 2 0 work on Phase 1 8 firmware Does the application for Phase 1 8 work on Phase 2 0 firmware 2 Compatibility with Phase 2 0 and Phase 2 5 Does the application for Phase 2 5 work on Phase 2 0 firmware Does the application for Phase 2 0 work on Phase 2 5 firmware Copyright 2009 Konica Minolta Business Solutions U S A Ine November 2009 62 bizhub C352 Miscellaneous 3 Compatibility
411. uction Print SSD Solution ID TAUS0802879EN Solution Usage Description How toaccess Trouble Isolation Solution To access Trouble Isolation 1 Go into Service Mode 2 System 1 3 Trouble Isolation SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0807985EN Solution Usage Description Is it possible to use a key counter or vending device and user authentication account track at the same time Solution It is notpossible this is a machine limitation The account track and authentication settings are not available when the plug in counter or vending mode is enabled They are not compatible Either a vending device or user authentication account track can be used but not both at the same time SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD and lan Lynch Production Print SSD Solution ID TAUS0808234EN Solution Usage Description Where are the ICC color profiles stored on a Macintosh OS X system Solution Color Profiles are stored in the Libraries Colorsync Profiles folder SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0808258EN Solution Usage Description How to install Print Services for UNIX on a Microsoft Windows 2000 computer Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 90 bizhub C352 Miscellaneous Solution To install Print Services for UNIX
412. umber No 0020 or just go to the Address Book and select the name that is associated to the fax one touch 15 Put the document to be faxed into the ADF andpress the start button SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0701072EN Solution Usage Description Is tab printing or copying supported Solution Tab printing or copying is not supported Solution ID TAUS0701378EN Solution Usage Description FS 514 maximum paper specification for fold and staple Solution The maximum paper specification for fold and staple is 90 g m2 SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Solution ID TAUS0701495EN Solution Usage Description Unable to purchase the MFP module and MFP extension for Captaris RightFax from Konica Minolta Solution CAUSE The MFP module and MFP extension for Captaris RightFax are not purchased from Konica Minolta SOLUTION The MFP module and MFP extension are purchased directly by the customer from Captaris Once installed by the customer and licensed by Captaris the RightFax intergration can be performed Please refer to the Guide to the Konica Minolta Extension for Captaris RightFax for more detailed information Notes 1 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html 2 The links in the Gu
413. up 3 Select the device that is the Origin of the Copy Be sure to hit the Select button Then choose whether to get the most recent data or to use the data which was imported the last time 4 Select Next 5 Choose to copy Authentication data Address data or both User Boxes will not be copied 6 Select the Target Device s Use the Select button Administrator passwords for the target devices must be provided in order to transfer data 7 Copy the data to the device s Solution ID TAUS0653671EN Solution Usage 0 Description How to access Service Mode Solution To access the Service Mode please perform the following 1 Turn the main power switch OFF 2 Turn the main power switch ON while holding the utility button 3 On the LCD screen push the trouble reset button 4 Press STOP 0 0 STOP 0 1 5 Enter Password 12345678 and Click on END Solution ID TAUS0653675EN Solution Usage 0 Description How to allow Public User Access but restrict Public User functions Solution To allow Public User Access but restrict Public User functions perform the following 1 From the copier printer panel enter Admin Mode Select User Auth Acct Track 2 With User Authentication set to ON set Public User Access to Allow 3 Click OK 4 Select the User Registration button Select the Up arrow 5 Next to a box with the number 1000 is a box numbered 000 It is also labeled Public 6 Select this box 7 Select Fun
414. up Highlight From Select Direct Input Change the E mail information Select OK SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0808452EN Solution Usage 0 Description FK 502 when receiving a fax it is printed two times Solution CAUSE Corrupt fax memory SOLUTION Perform the following fax initialization procedure 1 Enter Tech Rep mode 2 Select FAX 3 Select INITIALIZATION 4 Press Fax Function Parameter and Communication Journal Data and press the YES twice 5 Power machine OFF ON using the main power switch SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0808612EN Solution Usage 0 Description Cannot perform single or multiple character searches in Microsoft Windows 2003 Active Directory domain Solution CAUSE These engine series Use Referral function are not compatible with LDAP Domain Controller at Domain Functional level of Microsoft Windows 2003 SOLUTION Refer attached document to disable Use Referral function To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Rick Veale ESS BSE Solution ID TAUS0701945EN Solution Usage Description Scan to E mail is not working Start Button is amber orange No Errors Document Feeder will not feed the
415. up SSD Solution ID TAUS0900736EN Solution Usage 4 Description How to load a 32 bit driver on a 64 bit operating system Solution Please follow this step by step procedure and refer to the attached video 1 Load the 64 bit driver on the server and share it out 2 Load a 32 bit driver on a workstation locally 3 From the workstation perform the Run command to connect to the server example 11 11 5 33 and press enter This should bring up the server 4 Navigate to the previously shared out printer on the server 5 Right click on the shared out printer and select properties 6 Select the sharing tab and then click on the Additional Drivers button 7 Select or check off the 32 bit driver to be added to the 64 bit system 8 Select OK and then browse to the folder that houses the 32 bit driver to be installed and select OK The Additional Drivers window should now have the 32 bitand 64 bit checked off 9 Check the Additional Drivers of the Server to make sure that the 32 bit has been pushed up right click on the shared out printer of the server amp gt Properties amp gt Sharing Tab amp gt Additional Drivers Notes a This was tested on like versions of 32 bit and 64 bit drivers b To viewthis procedure Apple QuickTime should be installed It can be downloaded for free at http www apple com quicktime download SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0901607EN Solution Usage
416. ure c Communication Settings V34 off on SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0808220EN Solution Usage 2 Description Intermittently the back light of the control panel will go out and no operation can be made from the control panel Solution CAUSE Firmware update required SOLUTION Load the special firmware version according to the below table The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Model Firmware Version bizhub C250 C250P C450 C450P GW4 KO bizhub C252 C252P C351 GW4 K1 bizhub C300 GWB K1 bizhub C352 C352P GWB KO SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0656443EN Solution Usage 1 Description FK 502 unable to receive faxes Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 10 bizhub C352 Controller no or slow print scan failure garbled data lockup Solution CAUSE Memory RX is turned ON SOLUTION Turn memory RX OFF 1 Press Utility Counter 2 Select Administrator Mode 3 Select FAX Settings 4 Select Function settings 5 Select Memory RX and turn the function to OFF 6 Return to the main copy screen Solution ID TAUS0657213EN Solution Usage 1 Descript
417. ure that the Scan Accelerator Kit is inserted into the MFP properly b Go into Service Mode c Click on System 2 d Click on Option Board Status e JPEG change to SET f Save the settings and reboot theMFP main switch Note If there is no Scan Accelerator Kit then perform the above and select JPEG UNSET 2 The JPEG board Scan Accelerator Kit is not initializing due to the Fax board FK 502 being installed in the wrong slot of the PCI board Install the Fax board FK 502 into the rear slot of the PCI board SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0703216EN Solution Usage 1 Description Box button on the display panel is not working Solution CAUSE The HDD was not set to installed upon initial setup SOLUTION Set the HDD to installed by performing the following 1 Enter the Service Mode Utility Details stop 0 0 stop 0 1 2 Select System 2 3 Select HDD and select Installed 4 Cycle power OFF ON SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS0800411EN Solution Usage 1 Description Randomly displaying C DC60 CDC60 at power up Solution CAUSE Bad connectionbetween the document feeder and the scanner section SOLUTION Check connections and replace wiring harnesses p n 9J66 8160 1 and p n 9J76 8010 1 if necessary SPECIAL NOTE Solution contribution by Mark Barrickman KMBS Indianap
418. ution ID TAUS0703682EN Solution Usage 4 Description eCopy ShareScan OP step by step installation instructions Solution Please refer to attached install documentation for the step by step procedure and theeCopy compatible machine models firmware and TWAIN drivers list To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0800745EN Solution Usage 4 Description How to enable SMB File Sharing from a Macintosh OSX 10 2 10 3 and 10 4 8 or 10 5 Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 46 bizhub C352 Miscellaneous Solution Please see the attached documentsexplaining how to enable SMB File Sharing from a Macintosh OSX 10 2 10 3 and 10 4 8 or 10 5 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ed Bellone Cesar Jimenez lan Lynch Production Print SSD Solution ID TAUSO800968EN Solution Usage 4 Description How to backup the original NVRAM data counters to the new NVRAM Solution Presentlythere is no way to backup any of the NVRAM data SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgro
419. ve the files into a Folder or burn it from the Macintosh These files will typically be too large to attach to a ticket or to E mail and will have to be sent on a CD DVD Notes 1 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 If the files were created on a Macintosh system the CD disk needs to be burned on the Macintosh for the files to be good You cannot take the files from the Macintosh and store them on a USB drive then burn a CD on a Microsoft Windows machine They are not portable using that method and will be useless when burned If you must burn them on a Microsoft Windows machine you have to use the following method to make them portable a All the files must be saved stored in the same folder on the Macintosh b You must use the Compress function on the Macintosh to save all of the files in the folder in a zipped file format This must be done to make them portable c Once this is done then you can then burn them on a Microsoft Windows PC Rather than going through the additional steps it is easier to burn them on the Macintosh to start with SPECIAL NOTE Solution contribution by Freddie Burnham Cesar Jimenez Production Print SSD Solution ID TAUS0648443EN Solution Usage 5 Description How to remove print drivers from Macintosh OS X 10 2x 10 3x 10 4x 10 5x Solution Follow th
420. vely window click the Authentication radio button and select Next 3 Select the desired Source machine and click Select This is the MFP storing the desired user information to be copied Click Next to continue Select the desired destination MFP or multiple MFP s and click Select Click Next to continue 4 PSDA will then initiate communication to selected MFP s to determine status and availability to prepare the copy process You will see the import status within the Status window 5 Once the process is complete select Start to begin the Copy process 6 Upon completion of writing the data to the selected MFP you will see Normal End displayed in the Processing Result field 7 Select Finish to complete the Copy process 8 T he selected MFP s now contain all User name Password email address and user Biometric profile Solution ID TAUS0702781EN Solution Usage 3 Description The copier control panel locks up whenever the Scan button is pressed The copier must be rebooted to clear the issue Solution CAUSE Failed Hard Disk Drive HDD SOLUTION To verify 1 In the Tech Rep mode unset the copier HDD reboot the copier and press the Scan button 2 lf the control panel does not lock up enable the HDD again and reboot the copier 3 If pressing the Scan button causes the copier control panel to lock up again replace the copier HDD p n 9J06 M700 00 Solution ID TAUS0702810EN Solution Usage 3 Descriptio
421. web site at http www adobe com products acrobat readstep2 html 2 To opena ZIPfile WinZip should be installed WinZip can be downloaded from the WinZip website http Awww winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 125 bizhub C352 Warm up wrong display incorrect operation lock up The machine freezes with the hourglass displayed When attempting to flash the MFP firmware NG might be indicated CAUSE Failed memory modules SOLUTION Replace the memory modules located on PWB MFP bizhub C451 C550 C650 p n V865 3000 12 bizhub C203 C253 C353 p n V865 3000 14 Display may also be blank CAUSE Incorrect settingof SW600 on the MFP board SOLUTION Please check SW600 on the MFP board and make sure this is set to ON See the attached photograph for a visual of the solution bizhub C650 C550 C451 There is a possibility that the hourglass may remain displayed on the screen when turning OFF ON the main switch repeatedly before MFP is started CAUSE Anomaly in the BOOT program SOLUTION Please upgrade the BOOT program which is included in Base firmware version G00 R5 modified from card version G00 R6 Refer to the attached documentation for detailed information and the upgrade procedure At power up the the hourglass appears and then the ma
422. with Phase 2 5 and Phase 3 0 Does the application for Phase 3 0 work on Phase 2 5 firmware Does the applicationfor Phase 2 5 work on Phase 3 0 firmware Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0703568EN Solution Usage 1 Description Can a copy or scan job be programmed with the Vendor mode enabled while a job is printing Solution Acopy or scan job cannot be programmed with the Vendor mode enabled while a job is printing This is the specification SPECIAL NOTE Solution contribution by Rich Raynor ESS SSD Solution ID TAUS0800335EN Solution Usage 1 Description When the engine runs out of paper and is not addressed it will cause the writer on the AS 400 to stop Solution CAUSE The writer on the AS 400 times outafter 170 seconds by default when MFP runs out of paper SOLUTION The following changes to the device description will cause the writing to ignore the time out and just report the error 1 Pick one of the devices and end the writer and vary the device off 2 Select the option that will allow you to Change Device Desc 3 On the first screen look for the Printer error message parameter and change it to INFO 4 Page down twice and look for the User defined options parameter it should read IBMSHRCNN under
423. x Function Memory Rx Select On and input a password if desired Press OK Press Close 4 times to exit the Admin mode Send a fax for test purposes Press the Box button at the top of the copier control panel Select System User Box Select Memory Rx User Box and enter the password if necessary Press OK and the fax should be listed 10 Open Pagescope Box Operator on a PC client 11 Click the Tools icon on the top menu bar and select Options 12 Check the box Display the Memory Rx User Box 13 Click OK 14 The fax Memory Rx User Box should appear on the screen 15 Double click on any fax to view it OMANONAARWNH Solution ID TAUS0655608EN Solution Usage Description Are Konica Minolta MFPs compatible with Category 6 cable standard Solution Konica Minolta MFPs are fully compatible with Category 6 cable standard Category 6 cable is a cable standard for Gigabit Ethernet and other network protocols that is backward compatible with the Category 5 5e and Category 3 cable standards Cat 6 features more stringent specifications for crosstalk and system noise The cable standard is suitable for 10BASE T 100BASE TX and 1000BASE T Gigabit Ethernet connections and it provides performance of up to 250MHz Copyright 2009 Konica Minolta Business Solutions U S A Inc November 2009 214 bizhub C352 Solution ID TAUS0656262EN Solution Usage Description Can custom stamps or watermarks be created for
424. ying printing Solution CAUSE The transfer belt has failed SOLUTION Replace the transfer belt p n 9J06 R704 00 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801349EN Solution Usage Description Magenta dots on copies and engine test prints Solution CAUSE FaultyMFP memory Please see the attached sample image To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SOLUTION Replace theMFP memory p n 4037 6076 01 SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0900582EN Solution Usage Description Copies and prints are reduced in size by 50 Solution CAUSE The PRCB has failed SOLUTION Replace the PRCB p n 9J06 0121 06 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0901611EN Solution Usage Description Grainy looking magenta in high compression mode Solution CAUSE Faulty Laser Unit PH Print Heads SOLUTION Replace all 4 laser units p n 9J06 R727 00 Note Please see the attached Output Sample for reference To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production
425. ype Active Directory 5 Select OK 6 Select General Settings and then User Authentication 7 User Authentication ON External Server should now be available Solution ID TAUS0702389EN Solution Usage Description What is the difference between banner page and banner printing Solution Banner page is basically a separator page that prints between each job Banner printing is print onto banner size paper Solution ID TAUS0702396EN Solution Usage Description What is the difference between Separate Scan and Single Page Scan when scanning to a destination via the standard controller Solution When selectingSeparate Scan this allows for the building of a document that is more then the RADF can handle typically 50 sheets Documents greater then 50 pages should use this function so that only one file is built and received When using Single Page Scan this will break down the document into single page documents or file If 10 pages are scanned 10 files will be received Solution ID TAUS0702403EN Solution Usage Description Black LCD and Konica Minolta is indicated Solution CAUSE IC5 on the MFPB board has failed Please refer to attached documentwhich showsan example of the failure SOLUTION Replace the failed MFPB p n 9J06 HOO 01 for the bizhub C300 andp n 9J06 0101 02 for the bizhub C352 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site
426. ze under the Set Range button Save the job settings for future use Solution ID TAUS0658148EN Solution Usage Description C2351 at power up Solution CAUSE Toner Suction Fan Motor K failure to turn SOLUTION M17 toner suction motor on the rear of the main frame has a loose connection or has failed Reconnect M17 or replace as needed p n 9313 1000 72 Solution ID TAUS0658198EN Solution Usage Description In Quark Express for Windows the Print Description option is greyed out Solution CAUSE Only the Windows PCL driver is installed SOLUTION Quark Express requires the PostScript driver to be installed then the Printer Description option will be available Solution ID TAUS0658293EN Solution Usage Description How to change the machine to Black and White copying as default Solution To have the machine default to Black and White copies perform the following 1 Set the main copy screen to Black and White copies 2 Press the Utility Counter key 3 Touch the User Setting key 4 Touch the Initial Setting key 5 Touch Current Setting followed by OK 6 Touch Close twice to exit Solution ID TAUS0658294EN Solution Usage Description How to have the machine count twice for 11x17 copies Solution To have the machine count twice for 11x17 paper perform the following 1 Access the tech rep mode 2 While in the tech rep mode select STOP 9 3 Select Counter Copyright 2009 Konica Minol

bizhub C352 - ALL ACTIVE SOLUTIONS November 2009

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