HP Color LaserJet 4700 Series - service-repair
Contents
1. HP Colcr LaserJet 4700dtn part number Q7494A Printer configurations 3 The HP Color LaserJet 4700dtn includes all the features ct the 4700dn two additional 500 sheet paper feeders Trays 3 and 4 and a printer stand HP Color LaserJet 4700ph par number Q7495A The HP Color LaserJet 4700ph includes the features of the 4700dtn two additional 500 sheet paper feeders Trays 5 and 6 a high capacity stapler stacker a printer stand a hard drive and an additional 256 MB of memory for a total of 544 MB of memory ET NOTE 544 MB of SDRAM 512 MB of DDR plus 32 MB of additional memory on the formatter board and an additional DIMM slot This printer has two 200 pin small outline dual inline memory module SODIMM slots that accept 128 or 256 MB of RAM each 4 Chapter 1 Product information ENWW2. Click to download complete Manual HP Colo Service MI N E fineline6 HP Color LaserJet 4700 Series Service Manual invent Copyright O 2005 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and Services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting en additional warranty HP shall not ne liable for technical or editorial errors er omissions contained herein Q7491 90932 Edition 1 9 2005 FCC Class A Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant wo Part 15 of the FCC Rules These iimits are designed to provide reasonanle protection against harmful interfarance when the equipment is operated in a commercial environment This equipment generates uses and can radiate adio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expe
3. 99 Locating supplies aires a ede d da Ce e LaL a e EL Pe eR a voa 99 Supply replacement guidelines sss 99 Making room around the printer for replacing supplies neee 100 Replacing the stapler cartridge cnn nn nnne nenne 100 Replacing the ETB R aaa a aaa aS Replacing the BI 103 Printer memory and fonts aaa n a a a aa da o a aia a NST 105 Installing a hard drive memory and fonts nk aan na naa nana nennen nenne 106 Installing a hard drive ui 106 Installing DDR memory DIMMS nnn nennen aaa ana 109 Installing a flash memory Card 113 Enabling MOMONY cei aa Di a cal d a a a at ad To enable memory for Windows 98 and Me sem 117 To enable memory for Windows 2000 and XP 117 Installing an HP Jetdirect print server card anna nn nana eene nnne 118 To install an HP Jetdirect print server Card 118 Setting the realstime Clock aer etre rre err nete iR e ser x tt tat ea 122 Setting the date and time i 122 To set the date format n eaa aa naan eee 122 To setthe date iia eiat ade cr eva Khan ay te edad 122 To set Ee ue TE 123 To set thetimien iuis aa a cata aka alt a a i at at tat eae ii da 123 Setting th wake Lu 124 vi ENWW To setthe UE 124 Setting the sleep delay EE 125 To set the sleep delay i 125 5 Theory of operation Basic Ope
4. KAASA ee a ein e ete ere n Hees ma 425 lee ei 426 Adjusting Color balance et ctt coded e i ge ids li cerent aus eto 426 To adjust color density nc 426 Web downloadable color tables AAA 427 Mage detal italo 428 Eight image soa ea a aaa don 429 LIGNECOLOI ieri eta ia e e e a eth el tite avi ertet i a at 430 Dark Sr mcm 430 Bark COlOr ii ca tt Ee fe o eeu 431 Completely blank image mm mean aa nana amana ana nnns 431 All black or solid color iti ert oe ca ot s tare 432 Dots Ap vertical lines rti toda oa a aaa tetitas 433 Dirt on the front or back of the paper 439 Vertical IM LEM 434 White vertical lines a a iaai AAE KAA E a S 434 Horizontal te dei e ut oru e eus 435 White horizontal lines ooooconcccnnnnicccnnonccccnnnnccnnnnn annonces 435 MSSM CAOT sazia aa 435 Bane SPOS oso oi oa oa dle oa nut ots i i ne 436 POOMMUSING EE EE 437 Distortion or Dl rring ot i ec tee ii 438 Simearing scie ziceti ceata Pata del a ala LTD IRURE 439 Misplacediimage isi sit Ier a KAMA 439 Repetitive defects troubleshooting i 440 Repetitive defect ruler 11 nenea nn nenea eene nennen 440 Interface troubleshootirig tren rete NN te ese eere ca a ee i a ta ES 443 Communications checks isses ran ana en 443 AUTOEXEC BAT standard configurations nana nenea nana aaa 443 Parallel MS DOS commande sese 443 Printer Job Language PUL commande A 443
5. TR 532 CONNECIOS stitit ediscere A ei 533 General timing chatsessies n aeaa ai aa A a EA ENANAR 539 General circuit diagrams eene nana nennen nnt nere nennen nnne 540 8 Parts and diagrams Xvi INTOdUCION E ua EI 544 Ordering parts and supplies to ettet ettet be a a att 545 Parts E ee ii a a 545 Parts iii A iii es 545 CUSTOMEF SUPPOME RET 545 Supplies and accessories nene aan nana nennen entree nnns entres 545 COMMON RE 548 User replaceable parts ariana a aa oa a a il a 549 le ele le IR 552 Major eut LCE 552 External Covers and Panels visitada 554 Internal components clelia 558 ACCOSSOMNGS 1 E 594 Alphabetical parts let 612 Numerical parts TEE 618 ENWW ENWW xvii fineline6 Printer configurations This manual describes the HP Color LaserJet 4700 series printer This printer is available in the configurations described below HP Color LaserJet 4700 part number Q7491A The HP Color LaserJet 4755 printer is a four color laser printer that prints up to 31 pages per minute ppm for letter sized naper and up to 30 ppm for A4 size paper e Trays The prinier comes with a multipurpose tray Tray 1 that holds up to 100 sheets of various print media or 20 envelopes A standard 500 sheet paper feeder Tray 2 supports letter legai executive 8 5 x 13 JIS B5 executive JIS 16K A4 and A5 and custom media The niter can support up to four optional 500 sheet paper feeders Trays 3
6. edid ee pee irte Eon Fed gati dde edente 154 Laser scanner system oss eec Eee Ee DO d RED SER aa 00 i ala a SIN vanaaja e ES exin ee 155 E Ei geo 156 Scanner Cont utilidad 157 Image formation SyStem iii A a a d aa 159 Image formation process nnne nene enne anna 161 Electrostatic latent image formation block 163 Step 1 O entente ana aa anna naan manea nana 163 Step 2 Primary charging m ii 164 Step 3 Laser beam exposure nenea nana nenea amana ana 164 Reide le 164 Step 4 Development correcte tae RE e cale teoria 164 Trasteros teen d end uu 0 MI ala ca du e e EES e 165 Step 5 Attracti n mit aea s e tides lee Ld a Edere a dp UR Ug adi 165 Step 6 Transfer ii 165 Step 7 Separation seaca a a tt A o ad a a 166 FUSING e ee 166 Step 8 FUSING ET IE 166 Gleaning DlOCk isa atten ete Adi ee eds 167 Step 9 Drum cleaning eee ame a aa a a anna K carr nennen nene 167 Print cartridges 2 A ie ert a tap ret Ee atout ea ro certe ro 167 Memory tag rei er E ette el etes ed tat N 169 Cartridge presence detection i 169 Memory tag detection ui 169 Photosensitive drum detection nc nnnnnnn nc cnc nana ana 169 Developing cylinder disengaging control i 170 ETB electrostatic transfer transport bet 170 Transfer roller Y C M engagement disengagement detection cee n
7. eese ec ER 84 Disabling AppleTalk essen nmm nennen nnne 85 Setting network security on the printer i 86 Locking the control panel nennen nnnm nennen nennen 86 Levels of security itn teet ter i E i EUR tv EP a di 86 Using an ASCII PUL escape sequence to set network security 86 4 Maintenance Cleaning the printer and accessories eese naa n naan nnn emana enne 90 Cleaning spilled A 90 Vacuum specifications ii 90 Performing preventive maintenance ii 91 Managing the print cartridge EER OE 92 HP print Cartridge EE 92 Non HP print cartridges lire cree eit aaa aa da da catala alitas 92 Print cartridge authentication 92 Print cartridge storage nnne ns 92 Print cartridge life expectancy i 92 Checking the supply IGyQN sia ceeace ot a ce data na tata cat ti ata dd 93 Using the coritrol panel sersa AAR 93 Using tre embedded Web server AAA 93 Using HP Web Jetadmin eese anna nnne 93 Approximate replacement intervals for supplies eanet 94 zac e cx m 95 Changing print A ee 96 Rer acing a print cartridge nenea nenea ana aa aa a aa a aa aa a Kaanaa nananana 96 Ta replace the print cartridge sae aan a e kaa nana nenea amana ana na 96 elle e EE
8. poa a pata d o a aa At te Ca aa ta Aila de eB kovan 326 Eod ER 327 TOP COVEN insati HH 327 alles ES 329 Staple CANS ss seceta tea alii 331 Staplet stacker POB tote Dai da da a d iad 332 Stapler stacker unit assembly 24v 2 5 amp eee nana ana 333 IBI c e 334 Top duplexing assembly enaa aa a aa naa ana a n aa nana naan a naa naan nannaa 334 Duplex TTA a n p 334 7 Troubleshooting introducion sail 338 Troubleshooting process civic li tia al el at 340 Pre troubleshooting checklist ii 340 Troubleshooting checklist ii 341 Troubleshooting flowchart i 342 Power On checks myms ca eta e ta nai nt a ad ai 343 Power on troubleshooting overview 343 Control panel messages iii 345 Warning Messages e atei gt ia te it rnd ai n ER n lg ar i 345 EMOEMESSAGES E 345 Critical error messages viii 345 Message iple e 345 FOTMAatter OIS sis e 381 Embedded HP Jetdirect LEDS A 381 Heartbeat ED in EE 382 Accessory lightS ugo Lente m ed aa a a Ded rd S e a a lalla 383 Interpreting stapler stacker indicator light codes mmm 383 Replacement parts configuration nenea anemia ana nn rca 386 Formatter and DC controller aianei aid aiaiai iian 386 Formatter new or previously in
9. sleep mode AAA 61 CONNECTING Be ER ul 62 Parallel COMPQUIATION unctio aa 62 ENWW ENWW USB Configuration 62 Auxiliary connection configuration cnn a a RK an naan rra rca nc 63 HP Jetdirect print servers neo nn 64 Available software solutions a aa nn naa aa nana ana 85 Wireless printihig aio ERE EE E E ERRARE va a A 65 IEEE 802 11 standard uti Eed RIP ea 65 BIUGtO MM ta tec aaa alu se a e tis el Mn 65 Printer sofware iui OA e EE 66 SONNA Rec o 66 Software features E 66 Driver Autoconfiguration reete 66 Update NOW e eiat E I e ad HERR tera ind 66 HP Driver Preconfiguration A Mas dama ees 67 Installing the printing system software A 67 Installing Windows printing system software for direct connections 67 Installing Windows printing system software for networks 68 Setting up a Windows computer to use the network printer with Windows Shall tu DE etx acutae tani ede sien 69 Installing the software after the parallel or USB cable has been connected 69 Uninstalling the software i 69 Removing software from Windows operating systems nees 70 Software for Networks iii 70 HP Web Jetadmin sass anno sanaan aan tec eel i d an d a n a 70 UNI EM 71 Utilitesa cereos e tbi ed Ee 71 Embedded Web se
10. 17 Configure device menu printing menu sse 518 Configure device menu print quality menu eee neaaanaee 518 Configure device menu resets menu ccm nana nea aaa aaa 518 Test Pages sustii O t 519 XV Engine Test POAC EMT 519 Formatter test page serere A 519 Engine TOS Sai EE 520 COTOS ia a 520 To perform a cold reset e EE 520 NVRAM initialization TO 520 To initialize NVRAM EEN 520 Hard disk initialization L EE 521 To initialize the hard ask 521 Calibration bypass Qe A Mien UR ORE et ee 521 To bypass COW ALON caret tdci esca 521 Quick Calibrate Nom iii 521 Full Calibrate Norii nica iii 521 S6IVICE MENU ss ien apa A ani d na aa a TEE 523 Using the SerVICe EE 523 Clean event log re ai aaa ata aa 523 Mono cycle count Color cycle COUN nenea neam na 523 Serial NUDE ii a Du a Uganda 523 Service Ee EE 523 Restoring the Service ID 523 Converting the Service ID to an actual date i 524 Cold reset paper nenne a aa KaKa aa eaa a aa tenens 524 Diagrams RE UUN i aN 525 Main Pants aloni 525 ccce 527 Ire EE 528 hne ep aa aa 529 Motors and TANS ss cra tac ceai ea aa EO EO T DT 530 PGBS c M EE AAA n 531 DC controller elc
11. 218 Ws uem 219 GAMpPalt ASI cR 220 HP Jetdirect print server Card 220 DDR memory DIMMS eene narran rana rn 220 Hard Kelt 220 Installing a new control panel Label 220 Covers and external components sess ener nennen nennen nennen nnns 222 Paper tray CTray 2 teer eR tacet i ee b ettet ees 223 Multipurpose tray Tray 1 223 Hisp M HH 227 DUPIEX COVEN seti dat eub aai o una 231 Face down iray assembly pura ag ete ete HP teet tee E 231 TOPE MR E ai Ca Cmc Madi 2 ce in alei dat sn 232 RIGE COVEN e ata ea d dal a a tt ta a lt tt i 237 LEfi COVEN Lie aut a iet edi cot Dia a ata bd et ai 239 Rear COVED EEN t a o i ta n a i a a at a ta a ta 241 GontrolDarel n msn eet cotum Eder e OEC a io E 242 Main assemblies auxi odd ed dle la ke dn Doe Ln aad lt dk Ye i a i it 245 Disengaging drive assembly nenea nene aaa nea anna ana 246 Mainidrive assembly e ee ere lia a tte ane dl it d 248 Pickup Motor assembly nip e etate e ee e nre te et 259 Lifter drive assembly nar En EA EE ER AETAT ER 260 Delivery assembly iere r tic 263 Paper feed assembly ae nea aaae i a at raa aae a Eaa eaaa Aaa ENa 268 Fuser drive assembly comico a 271 Laser scanner assembly i 272 Motors and fans 14351 ca a a AA ang E ey a at 282 Disengaging drive motor enn 283 Drum drive motors Y C M K ii 283 Powe
12. 4 5 and 6 e Connectivity The printer provides parallel and auxiliary ports for connectivity Two enhanced mput output ElO slots wireless connectivity capability with optional print server auxiliary port universal serial bus USB and accessory connections and bidirectional parallel cable interface IEEE 1284 C compliant are standard e Memory 160 megabytes MB of memory 128 MB of dual data rate DDR synchronous dynamic random access memory SDRAM 32 MB of memory on the formatter board and one open dual inline memory module DIMM slot ET NOTE To allow memory expansion the printer has an available 200 pin small outline dual inline memory module SODIMM slot that accepts 128 or 256 MB RAM The printer can support up to 544 MB of memory 512 MB of memory in SODIMMs plus 32 MB additional memory on the formatter board An optional hard drive is also available 2 Chapter 1 Product information ENWW ENWW HP Color LaserJet 4700n part number Q7492A The HP Color LaserJet 4700n printer includes the features of the 4700 plus the HP Jetdirect embedded print server RJ 45 port for network connectivity HP Color LaserJet 4700dn part number Q7493A The HP Color LaserJe 4700dn printer includes the features of the 4700n plus a duplexer for automatic two sidec printing and an additional 128 MB of memory for a total of 288 MB of memory 256 MB of DDR SURAM and 32 MB of memory on the formatter board
13. ORJE Enter n SOM ti Ren ati en hes 443 i DT dq 444 OPJ COMME N iere rete rede c eie dco ed 444 PUL INFO CONFIG eee eee amana amana innen nnn nennen 444 OPILINFO ID scoas zeta be e et eta aa e cca aa ao d ae caza a ata ada 444 PUL INFO USTATUS eee nea nenea 444 PUL INFO PAGECOUNT nenea nenea anna 444 OPIEJOB t a ara ee ee tubo amete 444 OPJEE O m 445 OPIL ECHO NEE 445 PUL USTATUS JOB ON OFF iii 445 PUL USTATUSOFF iii 445 Changing printer control panel configuration settings i 446 JOB storage Mica dci 446 Setting the job storage mt 446 Job held timeout vrai to eddie ta atat a ic ebat TD 446 Setting the job held timeout men nenea nana nea anna 446 Show IP address eista n a ea ca oa eta er t a ea ad alb ein 447 xiii xiv Showing the IP address ii 447 Golor black mix nee et teli terea eir jalas sede Pe ts 447 Setting the color black mis 447 Tray behavior e e NET 448 Setting the printer to use the requested tray i 448 Setting manually feed prompt sse 449 Setting the printer default for PS defer media suus 449 Setting the printer to use size type prompt mmm nenea ana 450 Setting the printer to use another tray 450 Setting the printer to duplex blank pages nenea nana 451 Setting the printer to rotate images
14. ee ad 197 Reversing unit jam 1 a O 197 Reversing Unit jam Levin arado 198 Duplexing pickup unit om 198 Automatic delivery function eee nenea nenea nana 198 Duplex ted unl ii a ta i a ul 198 Reversing duplexing feed operation cerne eee nea 199 Jam detecuonm us maria opac daa 201 Reversing unit Jam 1 3 ii 202 Reversing unit jam 2 eee nenea emana ea 202 Duplexing pickup unit jam 1 Duplexing unit stationary jam 202 500 sheet paper feeder A 203 Pickup and feed operations ema aamen na n nana eee diana 204 EE lA e PE aan a ac ta ad e bud a at ce ta na i a aa aaa 206 Staple e EE 206 Stacker mode iris aia a a do aa Bl a aa d ta a rd a a at d 206 Offset mode E M 206 Messages m 207 6 Removal and replacement Removal and replacement strategy nac 210 Ee Me EE 210 Caution regarding electrostatic discharge ESD i 210 Required tools 210 Ke Re 211 Parts removaltfee dedisse tret diee n a C x Fed BE a Ue apr akadi daa 212 User replaceable parts 3 nte edited eec aaa das 213 ENWW Print cartridges and ETB ii 214 RUSO MEE S eR 214 Tray 1 pickup aer and separation pad naa cnn nan een 214 Tray e x segpetration roller tract heic dan id cds 217 Tray 2 x feed and pickup rollers A
15. enea 172 Transfer roller engagement disengagement control esee 172 Calibration amd Cleaning ioo e cete iiie th Ben eerte ED P Bread 173 e E Lu ne EEN 174 Color misregistration corrective Control 175 Color misregistration detection sss eene nennen 176 Image stabilization Control 177 viii ENWW Environmental change Control 178 Conditions leading up to DHALF nens 179 Image halftone calibration control DHALF i 179 image density detection oer int ova cete eei Da 179 Pick p leod SS mMer T 181 Pickup ieod Unit citata EE lta amka nose 186 Paper tray detection and paper tray media size detection 186 Paper tray pickup operation i 187 Media lift up operation i 188 Initial MAHUD stia cec a a a e a te a 188 Lift up during printing nenea neam na ana amana 188 Multiple feed prevention 189 SKOW COrreC IO A E 191 Media CCl CON p PER 192 Feed speedicontrol isi cnc la 193 Fusing and delivery block mme nn aani aa naama aan anna ana nananana aan a Kaanaa manea nana 194 LOOP COMMON A ia 194 Fusing pressure release mechanism seen 195 Jam detection inicia ad 196 Pickup delay jam esses 197 Pickup stationary jam sse 197 Delivery delay jam nennen 197 Door OPEN JAM o tolai aa 197 Residual paper Jaime iore io trot ate cau tte p
16. erJet 4700 part number Q74914 mm nenea nene nea ana ana nan 2 HP Color LaserJet 4700n part number O 74028 3 HP Color LaserJet 4700dn part number Q7493A ii 3 HP Color LaserJet 4700dtn part number Q7494A sss 3 HP Color LaserJet 4700ph part number Q7495A men eee annan nannat 4 Mig aaa 5 Printer walkarouridl tI pite ia 8 Identification site requirements and specifications ennnen en 10 Model and serial numbers AA 10 Power and regulatory label i 10 Site requirements pi scai iii i a a a e la O a a aaa 11 Space requirements cias k iad a ata a a a 12 Physical specifications ninio nocnnonccnnnrrn narco conca rn rn 13 Electrical Ee lee EE 13 Environmental Specifications eiecti ti a la eap Ere cen ERR EXER E e tal 14 ACOUSTIC OMISSIONS ec T 14 Supply storage requirements EEN 14 SKEW specifications E EE 15 EIER e ee 16 Printing and paper storage environment nannt 16 ze 17 Envelopes that have double side seams nn 18 Envelopes that have adhesive strips or flaps 18 een lte EE 18 Envelope storage tac a a aa dede dE Pe Le ERE E Hua ER d RE at 18 A gt a aa a Al a ut at aaa lee ada aa aa Oa ia Daca I 19 Label constr ctiofi aiii indie i ar a a 19 TFANSParencles nia anda ta aa ca a i ii ar 19 Supported types and sizes of print med
17. i 142 Duplexer fan failure detection neam ana 143 Low voltage power Supply aret o etu eet teret ie 143 FUSEr CONtrol CCU e 143 Low voltage power supply circuit eee eee naa annan ana 145 Protective functions a aa n aa a ana ana nana 146 SEA 147 Sleep MODS E 147 Power supply recognition ui 147 Heater temperature control nana aan ana eanet 147 Initial rotation temperature Control 148 ENWW Start up temperature control i 148 Print temperature control EE 149 Between sheets temperature Control 149 Temperature protective function i 149 Protective function by the CRU 149 Protective function by the fuser heater sarety circuit 149 Protective function by the thermoswitoh i 150 Temperature failure detection eee ana nana nana ana 150 Start up failure warmup faile eee nenea nenea cane 150 Abnormal low temperature ni main thermistor no conduction 150 Abnormal high temperercre of main thermistor sss 150 Abnormal low temperature of sub thermistor no conduction 151 Abnormal high temperature of Sub thermistor nenea nea naaaa 151 Drive circuit abnormality i 151 High voltage power simply eerie iiras eiren eea E Eea keee AE ee atena aa d aa e d 151 CEA 152 Video Interface Coriolanus
18. ia 20 Media to avoid ni cae cala e n e ate i na aa au ctg tc pata d ata pla 23 Media that can damage the printer nenea neam nana ana 24 Printing on special MO a miii er M er f c ere EE Rent er deeded 25 ge ne 25 Glossy Papel ca I M 25 GOlored papel Em 26 EMU ele 26 EL II O 26 Heavy papel acli S 26 ENWW METAS A rte 27 Preprinted forms and letterhead tsn nennnnnnnnsnnnnnnnnnnnnnnntnnnnnnnn an nnnnnnn ne 27 Recycled Papar oi itr Da d na ei aa op idc E 28 Weight equivalence taDle ssi ssis rer t t valvata a n 28 Environmental Product Stewardship program mm ana nano aa aan nennen 30 Protecting the environment Qi 30 Ozone production eiie dieta EE 30 Power consumption eege smiles cata a 30 HP LaserJet printing supplies essent 30 Disposal of waste equipment by users in private households in the European Union 32 Material safety data sheet 33 For more IntOrridlion rie oo EUER i 33 Hewlett Packard Limited Warranty Statement men eee nn enma nn aa ana na 34 Print Cartridge Limited Warranty Statement nea ener entente nns 35 Country region specific safety statements men nana a nana ana ana 36 Laser safety statement ii 36 Canadian DOG sta
19. men nana ADT See EE e EE 451 Setting sleep delay gi 42 Disabling enablina si2ep mode m 452 MS te nette resets ua eer eee be t EE E rau Do 452 Setting the wake time i 453 Display brightness Qoi ie ia t pee fe LE 453 Setting the display brightness i 453 Personality ici ecce a ia 454 Setting the personality nn ana aan naa nnne 454 Glearable warnings miii td He ic eee di E dete E SEN vue a o d e a 454 Setting the clearable Warnings 455 oes 455 Setting auto CONTINUO eon tote the Ee e a e E cate rr ce bet etus ant ig eda 455 See e 456 Setting replace supplies response mm eee nea nenea nana aaa 456 Ord HAL St seeds erased techs te e a ta a iati dita cal dei i i 456 Setting order at response eee nenea enne 456 Color Supply e ET 457 Setting color supply out response i 457 AIM TOCOV OLY eee ero HORE rei eu Coetu tte elie 457 Setting jam recovery response i 458 RAM disk 227555 458 Changing RAM disk behavior seems 458 Languages E 458 Selecting the language amen naa naa a annan naan enne 459 Selecting the language if the display is in a language you do not understand iii tad e as 459 Using the printer control panel in shared environments 459 Control panel troubleshooting nannaa na a a a nnne trennen nana nana ana 460 Printing aamen qmap
20. nse The end user of this product should be aware that any changes or modifications made to this equipment without the approval of Hewlett Packard could result in the product not meeting the Class A limits in which case the FCC could void the user s authority to operate the equipment Trademark Credits Adobe Photoshop and PostScript are trademarks of Adobe Systems Incorporated CorelDRAW is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited Linux is a U S registered trademark of Linus Trovalds Microsoft Windows MS DOS and Windows NTA are U S registered trademarks of Microsoft Corporation Netscape and Netscape Navigator are U S trademarks of Netscape Communications Corporation PANTONE Pantone Inc s check standard trademark for color UNIXO is a registered trademark of the Open Group TrueType is a U S trademark of Apple Computer Inc ENERGY STARO and the ENERGY STAR logo are U S registered marks of the United States Environmental Protection Agency Details on the proper use of the marks are explained in the Guidelines for Proper use of the ENERGY STAR Name and International Logo Safety Information WARNING Potential Shock Hazard Always follow basic safety precautions when using this product to reduce the risk of injury from fire or electric shock Table of contents 1 Product information Pater 70391170 91711707 y MP 2 HP Color Las
21. r supply fan shroud Fan 4 sse cnn cn enne nennen nnns 284 Delivery fan shroud Fan 3 285 Cartridge fan shroud Ean2 cuti e i tte e ten Pet t en tapa a a pai 287 Upper exhaust fan Fan 1 290 Sehisors and Switches vis ea tt A ae ee ara ata 293 Gel 293 Power Switch assembly x t eite iet e Ret iei ku rl e re ER pee ree det a LE dr 294 pigrum 297 DG controller PGB arain Ata da 297 Low voltage power supply PCB nana aaa nana aaa 304 Memory controller PCB eee nenea ana name aaa aaa mana enne 306 E label memory contacts and cable i 307 High voltage power supply PCB ana amana nana 309 Tonerevel detection POB cia eese te pin e ab de 311 Figh voltage contacts iret neto Fem iaia EA 311 500 sheet paper feeder ee paillettes liano 313 ENWW 500 sheet paper feeder right cover nenea neam a enaa nnns 314 50eCsheet paper feeder rear cover ii 314 500 sheet paper feeder left cover 315 500 sheet paper feeder front cover ransn ekara ANN nnen NNKAN TENEKE ARKEEN 316 500 sheet paper pickup drive assembly seen enne 318 500 sheet paper feeder lifter drive assembly 322 500 sheet paper feeder pickup rollers ii 324 Stapler Stacker p E alal 325 Remove the stapler stacker from the printer men eee nana ana 325 Staple cartridge left COVER nns 326 QUIputitray dont aaa co
22. ration size sie ci pia i ect a i ld tie 128 Operation sequence anemia aaa rana 128 POWEr ON SEGUBNGE CE 129 Internal compohoernls 5 cuore a Old Ian le tt pini F ormatter EE 133 Ee Be M 133 Image Resolution Enhancement technology REE A 134 getreten ETE 134 Parallel interface aiii aa a a ai 134 USB 2 0iconnector ina t ank ie Da aa eio ee pira 134 AGG accessory en eei ai cdas 134 Bj eT 135 Hard Wel EE 135 GRU ev HER 135 ellen ue WE 135 besat only memory senscie 135 Haridom access MEMOIY ecce eget a dt aaa tt ad ta tt Yes 135 Flash Memory caiete EE 135 Nonvolatile memory i 135 amo 136 PM e TDLE OQ EP 136 regi 136 Engine control System st iier pata aa ipte Liu add ra aU ERU o tue dao kula bd kipua Sepa ag ke 137 DC controller PGB iii EE 137 Block operation e atea ida 139 Motors fans and environment sensor nana a anna nono no nnnnnncnononononnanons 139 Failure detector oh E Poe eu ie 141 Drum motor failure detection i 141 Fuser motor failure detection 142 ETB motor failure detection n aa naa na rca 142 Upper exhaust fan failure detection i 142 Cartridge fan failure detection sse 142 Delivery fan failure detection sse 142 Power supply fan failure detection i
23. rver i 71 Features cai O O 71 Other components and utilities seen 72 Priftiter dilVerSs anioni ssaa tete koa mum ila a oca e ml i i aa ee re 73 Supported le TE EE 73 Additional e TC 73 Select the correct printer driver ana anna nau amana 74 Printer driver Help Windows AAA 74 Gaining access to the printer drivers nenea nana aaa anna 74 Printer drivers for Macintosh computers ii 76 Supported printer drivers ceea os aan eat aaa dai i a i a i it 76 Gaining access to the printer drivers i 76 Software for Macintosh computers mmm neam nana mana na aaa 78 Installing Macintosh printing system software for networks nn nana 78 Installing Macintosh printing system software for direct connections USB 79 To remove software from Macintosh operating systems ein nannaa 80 Network configuration i 81 Configuring TCP IP parameters i 81 Manually configuring TCP IP parameters from the printer control panel 81 Setting an IP address iio ai 81 Setting the subnet mask mnrenennennaneananaaaanaaanannnanaaaaanaaaaaana enne 82 Setting the default gateway sss 83 Disabling network protocols optional 83 Disabling PX SPX mn ase rtix iie ent d eR reb i RR PUR E ree Ra n TTT 84 Disabling DEG MEG wie eite siet Er t etch ct
24. s cuoc e reto ti iter c neg tear A ai ca Fede t ere teet ues 460 Information MENU RE 460 Paper handling Menu 462 Configure device menu i 464 Nues UE 464 ler Ee EE 468 Print quality submenu i 469 System Setup SUDMENU nanna na a aa aa aa n ana nennen nnne nennt 472 Stapler stacker submenu nnn 476 eben ut rcc taste cr e gu lr e t ees ti 477 ENWW ENWW Embedded Jetdirect submenu cecene ee eee eee eee nana eee aaa nnns 478 Resets submoenu iiie e RE tee ete e n Pete t e d a ea 482 Diagnostics metu aie E eite t abi 483 Service menu Masi edt etie ED ut ett dee tette at tn 486 Tools for troubleshooting EE 487 Using the embedded Web server i 487 Accessing the embedded Web server AAA 487 Information tab iii A A AE erat 488 SENOS Tabs imitetur rib REL Qa 488 Setting the real time clock i 489 EEN eo le EI RE 489 Eet si oce te ote tta tetas sn Omaan 489 Configuration pages enm ce eat eth n pd E ptite 489 Configuration page ii 489 HP embedded Jetdirect page nenea nana ana en annan 491 Paper handling configuration page eem 492 Finding important information on the configuration pages 493 Print the supplies status page 5 detenta tni dene dann ten nnne 494 Prnt the usage page merci e ta E ee ce e Vale e Ree de nes 495 Prin
25. stalled in another printer i 386 DC controller new or previously installed in another printer 387 Formatter and firmware compact flash i 387 Paper path troubleshooting AA 388 JAMS 388 JAM OCGA ONS ioc te Menus at 388 Jam locations by error message neret enis 390 dar eos T 391 To disable paper jam recovery eee 392 ENWW AV IAING JAS ARI RICE 392 Solving repeated jams ite reete a 393 Persistent Jams si e n t al Hen e de Eten a EM 393 Basic troubleshooting for jams i 393 Pata CONECO iasi eo oaia elia iaia lie 394 General paper path troubleshooting uoooososssss nanna n aa annan 394 Paper path checklist EE 395 Jams in Thay Em 395 Jams Miray lutitas 396 Jams in the paper path ui 397 Jams IN ho top COVEN secs c ite tec d n nd e er s cae ba a elu 397 Jams in the duplex path 398 Common causes of paper IAMS trett ttt tnst ttt nenet tnt Annt tAE Annt E nnana annn annan ennnen 399 Paper JAMS SHEETS 399 Clearing J ME ac KS MEET 400 SEET 400 Jam in Tray 2 or optional trays esee een 401 dams in top cover area a a a aaa aa nananana enama 402 Clearing a jam in the top cover area i 403 Clearing other jams tns 405 Jams in the stapler stacker A 408 Staple Jaime o e
26. t ee ase ae diat RC atta bed 414 Paper transport troubleshooting sese nennen nnne a Kaanaa nnne nenea aaa 417 Multiple pages are Ted 417 Media is wrinkled or folded AAA 417 Paper E oe dete e Dd bc etel eet eR rue 418 Image formation troubleshooting ie 419 Print quality troubleshooting tools AAA 419 Print quality problems associated with media AA 419 Overhead transparency defects i 420 Print quality problems that are associated with the environment sieneen 421 Print quality problems that are associated with jams i 421 Print quality troubleshooting pages AA 421 Understanding color variations mmm emana amana en 421 Common causes of color variation nenea nea neam 422 Color selection process nene nea nana nana aaa nana nana ana aaa 422 Matching Colors ceca tds 422 PANTONE color matching i 422 Swatch book color matching men nenea nea aaa 422 Eu Ee EE 423 HP ImageREt 3600 sista recedit dd A vae 423 Paper selection idit ere tl a tad ds 423 SAB cui ena e ch A EC ee i Hedge Ld tenu UA 423 Adobe LEI ci e m PU fuu ei cnt 424 OT d e MORE DD 424 GOlOrOPtlONS es koimme 424 Ei lune le KEE 424 Automatic or manual color adjustment AA 425 EN nnne nnne 425 Halftone optiofis e uie nt ee mea ett ca a tue eue 425 xii ENWW ENWW Ne tral Gray EE 425 Edge Control
27. tement cocer tne n i ra e i tape a tatal asda 36 Japanese VCCI statement eese naa nac 36 Japanese cordset statement i 36 CENA e aa aa na a aa a aa naan naa a aa ana a aa nananana 37 Taiwan safety statement men eee anemia nennen 37 Finnish laser statement A 38 AUSAD ETE 38 Declaration of conformity HP Color LaserJet 4700 nenn nnnn 39 2 Service approach Service approach ea e e e ea i aen sian 42 Pants and Kiel UE 43 Ordering parts supplies and accessories over the Internet nnne 43 Ordering directly through the embedded Web server for printers with network COMMOGLONS sista c 43 Exchange progra dt idas 43 Sie 43 World Wide Web pectet uo NO 43 HP Service Parts Information esses nene enne nennen nnns nens 44 IHP availabie services mn aaa ant a ln all nn al e a pa al a a dna dl a a na aaa dala aaa lila 45 Ordering related documentation and software sss eene nennen nen 47 3 Installation and configuration What SMIPS im ihe DOK deo A edi a gta eau ia 50 Unpacking the printer enm 51 Loading detectable standard sized media into Tray 2 and optional trays nenea ere 56 eiert e NEE 58 Installing a new control panel Jabel 59 Testing the printer operation ii 60 Sleep delay nai iaca aceata A al a a d a O 61 Setting sleep delay i 61 Disabling enabling
28. tithe demo page bu e eee tete ese det ceste tx Bleed estet Reste ata Rig 496 Print the file directory page E 497 Print the PCL font list page mean 497 Printthe PS font list page i ero eee dee tte at epe tea dd 498 Print the HGB samples page aa ta e ae i frg te alari 499 Print the CMYK samples page nennen nnne nnne naa ana enaa neen 500 DiagriostiCs 2 oe e UE inte tae eae tial deno A m ed 502 LED A edi o ERE EC E e Ud a a RR t e e ERR Re save aaa aa aa 502 Gelle ie le e 503 Diagnostics mode ii 503 Diagnostics that put the engine into the special diagnostics mode 503 Diagnostic tests eine rete ere eniin 503 Individual diagnostic tests AAA 504 Print the event log page i a i 504 View the event log on the control panel display Nada 505 Print the PQ troubleshooting pages i 506 Diagnostics page kA 507 Disable cartridge check special mode test A 508 Paper path sensors special mode fest 509 Paper palh TeSt is sio bt Pe n Ate Lee imd 509 Finishing paper path jeet 510 Manual sensor test special mode te 510 Manual sensor test 2 special meas test sssssseeeeee 513 Component test special Mode isst 514 Prin StopteSt iim tan ta err Sete te e ote e t edis 517 Golorbarid testosterona oriol 517 Mormann Men huvit iie rccte c pei lin re cento cO npe c labra kukal Egan icta 5
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