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NuPoint Fax Manual

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1. DANGER Disconnect the system from its power source before connecting cables components or both CAUTION Protect your system from ESD damage during handling of all components WARNING This process requires the module to be shut down resulting in loss of call processing capabilities It is recommended that you perform this procedure during periods of low call traffic Note You can find TRs referenced in this procedure in the Technical Reference Manual Procedure Steps Observe Precautions 1 Put on a grounded wrist strap attaching the other end to the server Doing so protects the component from electrostatic discharge 2 Shut down the system press the reset button and turn off the power Reference CP 5700 CAUTION Removing a component while the power is on can severely damage both the component you are working on and others 3 Wait one minute after you turn off the power before you remove any components The hard disk should stop spinning and be quiet 4 When removing a component place it on a non conductive surface such as an anti static bag Make sure you have the anti static bags required before you begin Before You Begin 5 Configure the fax card Reference TR 1904 Remove the Fax Card 6 Remove the cover on the system On a Model 640 remove the front panel of the CPU assembly Identify the fax card to remove Using the plastic loops remove the MVIP cable You only need to r
2. Number of the line group 1 24 to be used for the application What you enter in response to the prompt Note Unless otherwise stated press Enter after each response you enter Copyright 2002 Mitel Networks Corporation Mitel NuPoint Messenger Technical Documentation Release 7 0 Reader Advisories Reader advisories used in this manual are shown below Note Information especially useful in relation to this procedure CAUTION Information that helps you prevent equipment or software damage CAUTION Information that helps you avoid electrostatic discharge ESD damage to the equipment WARNING Information that helps you prevent an interruption to telecommunications traffic WARNING A hazard that can cause you personal injury DANGER Warns of a condition that could severely injure or kill you SOPS Before You Start This manual assumes that you are familiar with using a console and keyboard This section describes how to use the NuPoint Messenger server effectively Console Tips and Techniques The tips and techniques offered in the following paragraphs can make configuration entry sessions at the NuPoint Messenger server console more productive Viewing Menus e When you finish entering a value for a parameter the server displays an abbreviated form of the current menu called the short menu To view the complete current menu when a short menu is displayed just press Enter To
3. 5316 runa Fax Group Usage Report This procedure describes how to enter the parameters for a fax group usage report and how to run the report in both standard and summary forms Procedure Steps 1 Reach the Statistics Menu then go to the Fax Group Usage Report Menu Reference Menu Map 9 Select F Fax Group usage Prompt ENTER Copyright 2002 Mitel Networks Corporation 61 Mitel NuPoint Messenger Technical Documentation Release 7 0 Response Enter menu parameters as described in the next section Specify the Report Parameters 2 Choose the group or range of groups to report Select A Beginning Group Prompt Beginning group 1 42 Response Enter a fax group number between 1 and 42 Select B Ending Group Prompt Ending group 1 42 Response Enter a fax group number between 1 and 42 To report on only one group enter the same group number entered in the beginning group field 3 Select the time interval for the report Select C Beginning Hour Prompt Beginning hour 0 23 Response Enter the number in military time of the first hour of the time period for the report The default is 8 00 a m 8 The range is 0 to 23 hours O zero is midnight 12 is noon and 23 is 11 00 p m Select D Ending Hour Prompt Ending hour 0 23 Response Enter the number in military time of the last hour of the time period for the report The default is 5 00 p m 17 The range is 0 to 23 hours 4 Select t
4. Fax This procedure describes how to configure time zones so that the correct time stamp appears on the default cover page of outgoing faxes Note The server does not put a time stamp on company cover pages or personal cover pages If your NuPoint Fax applications do not use default cover pages you do not need to configure time zones Procedure Steps 1 Reach the Time Zone Configuration Menu from the System Maintenance Additional Options Menu Reference Menu Map 12 2 Identify the time zone that you want to configure Select A Current time zone Prompt Enter timezone number to modify Response The number 1 26 of the time zone that you want to configure Note Time zone 1 is automatically used as the local time zone for the NuPoint Messenger server Be sure to configure a name for time zone 1 but do not configure an offset 3 Set the number of hours difference offset from the local time zone of the NuPoint Messenger server Note Each mailbox also has a Time Zone Offset parameter When sending a fax from a mailbox that uses a default cover page the server looks for a time zone configured here that matches the offset in the mailbox The server prints the name of the matching time zone on the default cover page Select B Set current time zone offset Prompt Enter time zone offset 3 char Response The number of hours difference between the time zone of the NuPoint Messenger server and the time zone of the m
5. Menu Map 11 Note You can quit at any point in the following steps before you exit the Feature Class of Service Menu Quitting discards all entries you have made and leaves the FCOS settings the way they were before you reached the Feature Class of Service Menu To quit Make sure the Feature Class of Service Menu is displayed short form or long form Select Q Quit Forget Changes Prompt Quit and forget changes y n Response Y for yes 4 Specify the default FCOS to modify Select C Current FCOS Prompt FCOS to modify Response The number 1 17 21 24 of the default FCOS 5 Change the name if desired Select N Name FCOS Prompt Enter FCOS name 0 15 chars Response Enter a descriptive name to accompany the modified default FCOS 6 Add feature bits to the default FCOS as desired Select A Add Features Prompt Features to add for help Response The 1 to 3 digit numbers of the feature bits to be added Copyright 2002 Mitel Networks Corporation 48 Mitel NuPoint Messenger Technical Documentation Release 7 0 e Bits can be entered in any of the formats shown below A single bit for example 208 A range of bits for example 202 208 A series of bits for example 39 40 207 208 e You can mix types of entries so you can specify all the bits necessary in one attempt For example this entry is valid 208 1 7 50 53 55 6 e Do not enter spaces after commas and do not end the entry
6. Release 7 0 DI D Fax Call Routing The simplest routing method is to connect a second NuPoint Fax equipped inbound line group to DID trunks directly from the CO In this scenario each mailbox owner that has fax mail capability is provided with a DID telephone number that allows a caller to deposit a fax message or voice and fax message into a broadcast mailbox on the system Because the DID method involves additional trunks from the central office that bypass the PBX it can be used in any switch environment It does incur the expense of the DID lines and DID numbers for all users with NuPoint Fax capability Figure 2 2 shows this configuration Figure 2 2 DI D Fax Call Routing Switch I ntegration Fax Call Routing Fax Mail is supported by many of the PBX and Centrex integrations Switch integration works the same way as DID fax call routing in that the caller is directed immediately to the appropriate mailbox This method requires every person with Fax Mail capability to have a second DID number both CO and PBX that goes to a software only phantom extension on the PBX The phantom extension numbers must correspond to the broadcast mailbox numbers and must be hard forwarded to the NuPoint Voice pilot number This method of fax call routing is shown in Figure 2 3 Figure 2 3 Switch I ntegration Fax Call Routing Method 1 The advantage of this method is that fax calls are answered immediately by the desired party s NuPoint Fax broadcast
7. Technical Documentation Release 7 0 e One or more MVIP NuPoint Fax cards with two four or eight port capacities e One NuPoint Fax Manual this document The number of user guides ordered If any of these items are missing contact your distributor NuPoint Messenger Server Requirements NuPoint Fax can be installed and enabled in any NuPoint Messenger server Your system must have one empty card slot for each NuPoint Fax card to be installed You must take the server out of service for about 15 to 30 minutes for NuPoint Fax card installation The total time required depends on the number of NuPoint Fax cards that you will install After you install the hardware and configure the software you must activate the new configuration resulting in a momentary loss of call processing capabilities Note If your NuPoint Messenger server was ordered as a new system with the NuPoint Fax optional feature the NuPoint Fax cards and software were installed at the factory 2 Planning Outside Caller Access With the NuPoint Fax optional feature outside callers can leave fax messages for mailbox owners just as if they were sending a fax to a fax machine In most instances callers believe they are dialing directly to a fax machine and are not prepared to perform any special functions to deliver a fax Therefore for the fax mail application to be effective the system must allow the callers to deposit faxes into the appropriate mailboxes without an
8. call the server from a fax machine Log into each Fax Publishing mailbox as the mailbox owner by pressing x TUV DEF before the mailbox number and select for user options 3 for fax options and JKL then press 5 to leave a fax When prompted send the appropriate pages into the mailbox Repeat for each mailbox in your Fax Publishing system When a caller reaches one of the mailboxes the server plays any recorded greeting in the mailbox and then tells the caller to get ready to receive the fax online or input a fax number to have the fax delivered CP 6452 Configure for Guaranteed Fax This procedure summarizes the steps necessary to configure Guaranteed Fax in a NuPoint Messenger server It assumes that the appropriate server hardware and software have been installed and the hardware has been configured in the Resource Manager Procedure Steps 1 Complete the following worksheets Blank worksheets are near the end of this manual e NuPoint Fax Card Planning Worksheet e NuPoint Fax COS Planning Worksheet Copyright 2002 Mitel Networks Corporation 39 Mitel NuPoint Messenger Technical Documentation Release 7 0 e Guaranteed Fax Mailbox Worksheet s 2 Create fax groups and assign them to the line groups that will be used for the fax application You probably need a fax group dedicated to an inbound line group to provide guaranteed fax services Reference CP 7512 Note You should define the fax groups on
9. check the following areas of your NuPoint Voice configuration e Runa System Configuration Report and verify that each line group that is used for fax transactions has fax resources assigned to it e Runa Fax Group Usage Report and make sure that there is little or no blockage If there are not enough fax resources channels assigned to a line group fax calls may fail Examine LCOS settings to make sure that limits are set appropriately for NuPoint Fax users See Chapter 4 for more information on LCOS settings Examine FCOS settings to ensure that the correct features are enabled for NuPoint Fax application mailboxes and users See Chapter 4 for more information on FCOS settings e Check the configuration of any mailboxes that are reporting problems and make sure that they are assigned to classes of service that support NuPoint Fax Hardware Problems If the NuPoint Voice configuration seems to be okay the problem may be in the sending receiving fax machine or the MVIP NuPoint Fax cards Follow these guidelines to help isolate the problem e f users are reporting a problem with a specific fax machine use a different fax machine and attempt to send and or receive a fax using the mailbox that is having the problem e If you hear the prompt Fax message complete or Your fax sent the problem is probably with the receiving fax machine Test the fax machine according to the manufacturer s instructions e Ifyou hear the followi
10. clear N to continue immediately with the shutdown 5 When the system has taken all lines of the specified modules off hook it continues by asking if a verify is to be executed Prompt Perform Offline System Verification Y N Response Y to execute the verify N to skip verify and continue with the shutdown 6 Specify if changes to the status of each module are to be made Prompt Enable or Disable Modules Response Y to change the status of modules N to keep the module status the same and continue at step 11 7 If you answered yes in step 6 a chart with the status of each module is displayed and then the Module Maintenance Menu is displayed 8 Enable a module if necessary Select E ENABLE a module Prompt Which Module Response The number of the module 9 Disable a module if necessary Select D DISABLE a module Prompt Which Module Response The number of the module If you are disabling multiple modules disable the module attached to the console last Prompt type disable to confirm your request Response disable If you are disabling multiple modules repeat this step If the status of the module attached to the console was changed to disabled the balance of this procedure is not seen due to the module resetting The console then resets to the Maintenance From Hard Disk Menu 10 When you are done configuring the modules exit the menu 11 The system completes the shutdown Prompt SHUTDO
11. concepts gives operational details and contains all necessary tables and figures about configuration Use the nsta lation and Service Manual appropriate for your platform for an actual server installation and the Reference and Configuration Manual for NuPoint Voice software configuration Task Lists Task lists follow Reference chapters that include procedures Use the task list starting with a principal task shown in boldface to install and configure NuPoint Fax Each task listed is described in more detail in a procedure The task list is alphabetized which helps most readers find the desired task and procedure quickly No particular sequence of tasks is implied Procedures Procedures follow the task list in the Reference chapter Follow the steps in the Procedures CPs to accomplish the desired tasks Readers familiar with a NuPoint Messenger server can use the CPs as a checklist if desired while readers new to a NuPoint Messenger server can use CPs for step by step instructions A reference line in each CP contains pointers when necessary to supplemental information such as another procedure another manual a technical reference or a menu map copyright 2002 Mitel Networks Corporation Mitel NuPoint Messenger Technical Documentation Release 7 0 Each CP is numbered for document identification and referencing numbering does not indicate a sequence of performance A numerical list of all CPs in this manual is also provi
12. mailbox owner sends gives a fax to a distribution list each member of the distribution list counts as one fax message sent Fax Retrieval Non Billed Messages This parameter bills mailbox owners for each successful outgoing fax call that the server makes using a non billed access code These calls may be local or long distance depending on the configuration of access codes and the mailbox LCOS Faxes that callers retrieve during a NuPoint Voice session are not counted in this billing parameter Fax Retrieval Billed Messages Copyright 2002 Mitel Networks Corporation 57 Mitel NuPoint Messenger Technical Documentation Release 7 0 This parameter bills mailbox owners for each successful outgoing fax call that the server makes using a billed access code These fax calls are made using the mailbox owner s long distance carrier and calling card thus the server does not incur any toll charges for the calls Faxes that callers retrieve during a NuPoint Voice session are not counted in this billing parameter Fax Undelivered Messages You can use this billing parameter to charge for fax messages that are received into a mailbox but never delivered to a fax machine These messages are eventually purged from the system due to age Fax Pages Received Messages This billing parameter allows you to charge mailbox owners based on the number of fax pages received regardless of the total number of faxes If you are trying to serve a lot of custo
13. most of the calls on these trunks are fax calls though few callers need to transfer General Access Fax Call Routing The alternative to DID or switch integration routing is to have a single fax message number that upon answering requests that the caller enter the mailbox number of the party who will receive the fax Figure 2 6 shows these calls routed directly to the inbound line group The advantage of this access method is the security and screening that it offers since only those who know the mailbox number can access it This method is available on any PBX or key system with no special hardware or software requirements Figure 2 6 General Access Fax Call Routing 3 Hardware Installation Planning Planning the hardware to support NuPoint Fax involves e Knowing how you will route fax calls to the NuPoint Messenger server Chapter 2 e Understanding the relationship of fax cards to line cards e Understanding the requirements of the NuPoint Fax application s that you will use on your system e Knowing the expected volume of fax call traffic for your system e Following the five hardware configuration rules You need all of this information to fill out the NuPoint Fax Card Worksheets How Fax Cards and Line Cards Communicate Fax cards and line cards work together to provide fax services on a NuPoint Messenger server The line card handles all line signaling supervision and voice fax transmissions The fax cards have no direct c
14. number of seconds that all fax channels in the fax group were in use simultaneously Busy The percentage of the hour that all fax channels were busy and the potential for request rejection existed ATB Count The number of times that all fax channels in the fax group were in use simultaneously HIGHEST ATB_SEC This statistic identifies the busiest hour s for the fax group during the entire reporting period and the number of seconds that all channels were busy during that hour LOWEST ATB_SEC This statistic identifies the hour s that had the least amount of time when all channels were busy TOTAL FAX GROUP ATB SUMMARY REPORT Mon Jan 30 1995 4 24 pm 01 23 95 8hr 17hr dayl day5 GROUP TRANSACTIONS TOT SEC NO RES ATB CNT ATB SEC BUSY Figure 5 2 Sample Fax Summary Report The fields in the Fax Summary Report are identical to the fields in the Fax Group Usage Report The data reported is the summary for the entire reporting period You can use the report to monitor fax group usage and to look for possible trouble spots You can then decide whether you need to run the more detailed Fax Group Usage Report NuPoint Fax Reports and Billing Task List Run a Fax Group Usage Report CP 5316 Set Billing Rates for Disk Usage CP 4358 Set Billing Rates for Messages Received CP 4360 CP
15. of information regarding fax group usage that you can use to monitor your system configuration The reporting period can be any portion of the most recent Copyright 2002 Mitel Networks Corporation 59 Mitel NuPoint Messenger Technical Documentation Release 7 0 seven days and any hour or range of hours during those days You can choose either a full report which gives the statistics in 15 minute increments or a Summary report which you can use to scan for possible problem areas Figure 5 1 is a sample Fax Group Usage Report followed by an explanation of how to read the report Figure 5 2 is a sample Total Fax Group ATB Summary Report FAX GROUP USAGE 15min REPORT Mon Jan 30 1995 7 50 am 01 23 95 8hr minutes interval Fax Group 1 DAY 01 HOUR 08 00 14 15 29 30 44 45 59 TOTAL BUSY Transactions 1 8 22 21 52 Total Use 123 984 2706 2583 6396 No Resource Count 0 0 1 0 1 ATB Seconds 0 0 10 2 12 1 ATB Count 0 0 1 1 2 HIGHEST ATB SEC 10 sec at 8 hr LOWEST ATB SEC 0 sec at 8 hr Figure 5 1 Sample Fax Group Usage Report Reading the Fax Group Usage Report The report heading shows the date and time that the report was run The first line of the report shows the date and time interval during which the data was gathered Fax Group n The following information concerns this fax group DAY 01 HOUR 08 The data displayed immediately below refers to traffic on day 1 Monday between the hours of 8 00 am and 9
16. on fax cover pages e Automatic fax retrieval End of session delivery e Retrieve all unplayed faxes e Receive fax on record timeout e Play fixed initial prompt for walkaway fax LCOS Fax Options Maximum number of digits allowed for the fax delivery phone number Number of fax messages per mailbox e CNG tone detection length e Fax delivery retry frequency e Fax delivery retry interval e Retention time for played unplayed and urgent fax messages e Retention time for fax receipts NCOS Fax Options Make fax message to the network e Give fax message to the network e Answer fax message to the network Cover Page Options NuPoint Fax provides three cover page options for faxes sent out from the server 1 Each mailbox owner can have a personal fax cover page This option allows a mailbox owner to fax their own cover page into their mailbox via the User Options Menu The system sends the personal cover page with any fax sent from the mailbox to a telephone number Faxes retrieved online do not include a cover page 2 The system can send a company cover page If a cover page is put in the administrator s mailbox it becomes the cover page for all faxes sent from that line group for all mailboxes that do not have a personal cover page You can assign separate administrator s mailboxes each with a different cover page to each outbound line group with fax capability 3 The system generates a default cover page for any ma
17. or monitor the call The walkaway Fax Mailbox listens for fax tone while playing a greeting and if detected receives the incoming fax If none is detected normal message recording ensues NuPoint Fax Flexible Configuration The NuPoint Fax configuration software includes menu selections so the system administrator can assign NuPoint Fax resources to line groups and add the fax options to existing FCOSs Features Classes of Service LCOSs Limits Classes of Service and NCOSs Network Classes of Service RCOS Restriction Class of Service settings can also be used to control fax delivery destinations Class of Service Options Following are lists of NuPoint Fax feature limit and network options Each of these options is described in detail in chapter 4 Software Configuration Planning FCOS Fax Options e Receive fax messages Make fax messages e Give fax messages e Deliver fax to default fax phone number e Deliver fax online e Deliver fax to designated telephone number e User changeable default fax phone number for fax delivery e Fax on demand e Receive fax messages only e Automatic receipt for fax message sent Copyright 2002 Mitel Networks Corporation Mitel NuPoint Messenger Technical Documentation Release 7 0 e Fax cover page e Walkaway Fax e Discard fax messages after delivery e Fax verify e Deny user change of fax cover page e Display a FROM field on fax cover pages e Display a promotional message
18. protects the component from electrostatic discharge 2 Shut down the server press the reset button then turn off the server power Reference CP 5700 Ch 4 CAUTION Removing a component while the power is on can severely damage both the component you are working on and others 3 Wait one minute after you turn off the power before you remove any components The hard disk should stop spinning and be quiet 4 When removing a component place it on a non conductive surface such as an anti static bag Make sure you have the anti static bags required before you begin Remove the Fax Card 5 Remove the cover on the server On a Model 640 remove the front panel of the CPU assembly Identify the fax card to remove Using the plastic loops remove the MVIP cable You only need to remove the cable from enough cards so that you can access the fax card 8 Use a screwdriver to unfasten the bracket screw that holds the fax card to the card cage 9 Grasp the fax card firmly and pull it straight out 10 Place the fax card on a static bag 11 Reconnect the MVIP cable to all appropriate cards 12 Replace the cover on the server 13 Restore power to the server 4 Software Configuration Planning This chapter is designed to help you plan the changes that you must make to your software configuration when you add NuPoint Fax applications to your NuPoint Messenger server It describes all of the software options for NuPoint Fa
19. read e Recipients receive notification when a new fax arrives Incoming faxes do not sit for days because recipients do not know they are there e Faxes can be annotated with voice messages also called voice coversheets relieving the sender of typing out explanatory notes Copyright 2002 Mitel Networks Corporation Mitel NuPoint Messenger Technical Documentation Release 7 0 e The recipient decides when and where a fax is printed out For example a NuPoint Fax user away from the office could call his NuPoint Voice mailbox and direct a fax deposited there by someone else to be delivered to his hotel the airport or wherever there is a convenient fax machine After reading the fax he could call back into his mailbox and send the fax to another party perhaps a prospect waiting for a quotation For a description of end user features and functions see the System User Guide NuPoint Fax Applications NuPoint Fax applications include Fax Mail Fax Broadcast Guaranteed Fax Fax Publishing and Walkaway Fax You can use one or more of these applications in any combination For more information about planning and configuring these applications see the Software Configuration Planning chapter Fax Mail Fax Mail is the most general and widely used application of NuPoint Fax With Fax Mail incoming faxes are stored electronically as fax messages in a user s mailbox the same mailbox that stores voice messages User
20. restart all tasks resulting in an interruption to call processing It is recommended that you perform this procedure during periods of low call traffic Procedure Steps 1 Reach the NuPoint Voice Configuration Main Menu then go to the NuPoint Voice Active Configuration Menu Reference Menu Map 2 2 Activate the inactive configuration Select A Activate Configuration Prompt Activate the inactive configuration lt configuration name gt Response Y to activate the configuration or N to cancel the process Prompt Wait for message waiting queues to be empty Response Y to warn system users of the impending shutdown or N to skip the warning The server automatically shuts down and resets the software to the new configuration then returns to the NuPoint Voice Active Configuration Menu e Ifthe server experiences problems with the new configuration you can return to the old configuration by repeating the preceding steps CP 5011 add or Delete Feature Bits This procedure describes how to add or delete feature bits in an FCOS Procedure Steps 1 Reach the System Configuration Menu then go to the Feature Class of Service Menu Reference Menu Map 11 2 Identify the FCOS you want to add bits to or delete bits from Select C Current FCOS Prompt FCOS to modify Response Number of the FCOS 1 640 you want to add a bit to or delete a feature bit from or just press Enter if the displayed FCOS is th
21. return to the Main Menu from any NuPoint Voice configuration menu press X Exit until the Main Menu appears Accepting Defaults e To accept a default displayed in a prompt just press Enter e To accept a default displayed in a menu no action is necessary Copyright 2002 Mitel Networks Corporation Mitel NuPoint Messenger Technical Documentation Release 7 0 Avoiding Automatic Exit CAUTION The NuPoint Messenger server times out after 15 minutes This means that if you do not enter anything at the console for 15 minutes the server automatically exits from the current program When this happens all work that has not been saved on the disk is lost To avoid being timed out and losing your work follow these steps 1 When you need time to think write down the name of the current menu Exit to the server Main Menu When you want to continue your work enter the appropriate menu options to regain your place If you find that the server has timed out follow the steps below If your screen is blank press any key to reactivate the screen and then continue with these steps 1 Press any key to start the login sequence Enter your user ID and password if requested Starting from the Main Menu enter menu options to proceed to the menu from which the server timed out 4 Reenter data as needed to regain lost work Quitting an Entry Session At any point during entry of offline or online parameters you can qu
22. sent at once The user selects the retrieve all faxes option from the user options menu and all the faxes are automatically sent to the user s default fax number Note This feature requires one or more of feature bit 193 194 or 195 240 Receive fax on record time out This feature makes it easier for callers to send fax only messages and voice fax messages In the case of fax only messages a caller can dial into a mailbox press start and walk away In the case of the voice fax message the caller does not need to press L to send the fax Note When feature bit 203 is active the system listens for fax tone CNG in order to act like a receiving fax machine when the call is initiated by a sending fax machine Without bit 203 callers to a mailbox must press L to indicate that they want to leave a fax When feature bit 240 is active the system always defaults to accepting a fax when it does not detect voice This is similar to the function of bit 203 except that the user does not have to press L to leave a fax However callers will hear fax signals if their voice recording times out This feature requires feature bit 190 256 Enable fixed greeting for walkaway fax The feature bit causes walkaway fax mailboxes to play the prompt Press 1 or wait before playing the mailbox greeting Fax Limits The following fax limits can be included in limits classes of service LCOS Number of digits for fax phone number for fax delive
23. the currently inactive configuration If the line groups for the fax application do not already exist refer to the Reference and Configuration Manual for procedures to define inbound and outbound line groups 3 Based on your completed NuPoint Fax COS Planning Worksheet customize an FCOS by either copying an existing FCOS and adding bits or by modifying a current FCOS to include bits listed below e Modify an existing FCOS Reference CP 5011 or e Copy a current FCOS and add additional bits Reference CP 5007 198 receive fax messages only 206 fax delete 207 fax verify 4 Based on your completed NuPoint Fax COS Planning Worksheet customize an LCOS with these limits parameters Reference CP 7508 Maximum number of fax messages per mailbox CNG tone detection length recommended value of zero Unplayed fax message retention Urgent fax message retention 5 Based on your completed Guaranteed Fax Mailbox Worksheets configure mailboxes for Guaranteed Fax Reference CP 7506 e Enable message delivery 6 If some mailboxes use the default fax cover page and mailbox owners live in different time zones configure time zones for NuPoint Fax Reference CP 7509 7 If desired set billing rates for NuPoint Fax e Set the rates for disk usage for fax messages Reference CP 4358 Ch 5 e Set the rates for messages received Reference CP 4360 Ch 5 8 Verify that the configuration is correct Reference CP 50
24. to another fax machine they do not need to listen or respond to any voice prompts before sending a fax Walkaway Fax by itself only requires fax groups connected with inbound line groups to deposit faxes Depending on which other NuPoint Fax applications you are using with Walkaway Fax mailbox owners may be able to use the same inbound line group to retrieve the faxes on line or you may need fax groups on an outbound line group so that users can deliver their faxes to fax machines NuPoint Fax Hardware Configuration Rules It is easier to plan fax cards if you familiarize yourself with these five hardware configuration rules Rule 1 Every voice port that either sends or receives a fax must have access to a fax channel Any call that either deposits a fax or retrieves a fax message on line caller is calling from a fax phone must be answered by a voice port with access to a fax channel Likewise any outbound call that delivers a fax must be made from a voice port with access to a fax channel Voice ports in line groups that are not assigned to a fax group cannot send or receive faxes Fax channels do not have to be assigned in a one to one relationship with voice ports Because the NuPoint Fax cards use the MVIP bus to communicate with the line cards and do not have direct connections to specific phone lines any channel on a NuPoint Fax card can service any port on any line card in the same module In addition fax channels are alloc
25. 00 am 00 14 indicates that data in that column was gathered during the first fifteen minuets of the hour 15 29 refers to the second 15 minutes of the hour and so on Total The combined data for the four 15 minute intervals If this column contains a hyphen it means that the data for that hour has not yet been gathered For example if the report is run at 3 30 p m and the report interval is for hours 12 15 noon to 3 p m the entries for the hour 15 3 to 4 p m show hyphens Transactions The total number of fax receptions transmissions that the fax group processed during the time period Note that this does not reflect the number of fax pages nor the number of faxes a single outgoing fax call a transaction could send several faxes from one mailbox If a fax transaction spans two reporting periods the Total Use fields show the time used in each period The Transactions field counts the fax in the period in which the transaction started Total Use The number of seconds that the channels in the fax group were involved in fax transactions during the time period Copyright 2002 Mitel Networks Corporation 60 Mitel NuPoint Messenger Technical Documentation Release 7 0 No Resource Count The number of times that all fax channels in the fax group were in use and another voice port requested a fax channel This indicates that the fax group is too small to service all requests and some requests are being rejected ATB Seconds The total
26. 07 122 define broadcast mailbox 190 receive fax messages 198 receive fax messages only 203 walkaway fax 4 Based on your completed NuPoint Fax COS Planning Worksheet customize an LCOS with these limits parameters Reference CP 7508 Maximum number of digits allowable for fax phone number for fax delivery Maximum number of fax messages per mailbox CNG tone detection length recommended value of zero Fax delivery retry frequency Fax delivery retry interval Played fax message retention Unplayed fax message retention Copyright 2002 Mitel Networks Corporation 41 Mitel NuPoint Messenger Technical Documentation Release 7 0 Urgent fax message retention Fax receipt retention 5 Based on your completed Fax Broadcast Mailbox Worksheets configure mailboxes for Fax Broadcast Reference CP 7506 6 If some mailboxes use the default fax cover page and mailbox owners live in different time zones configure time zones for NuPoint Fax Reference CP 7509 7 If desired set billing rates for NuPoint Fax e Set the rates for disk usage for fax messages Reference CP 4358 Ch 5 e Set the rates for messages received Reference CP 4360 Ch 5 8 Verify that the configuration is correct Reference CP 5015 9 Activate the configuration Reference CP 7002 10 For each Fax Broadcast mailbox create distribution list 1 containing the recipients for faxes sent to that mailbox Recipients can incl
27. 1 1995 9 10 am 04 17 95 8hr 17hr dayl day5 GROUP TRANSACTIONS TOT SEC NO RES ATB CNT ATB SEC BUSY 1 83 4278 0 0 0 0 2 17 513 1 0 0 0 Figure 2 Sample Summary Fax Group Report CP 4358 set Billing Rates for Disk Usage This procedure describes how to set low usage rates high usage rates and a high low boundary for Fax disk usage and other disk usage The server uses these rates to calculate charges when generating billing reports Procedure Steps 1 Reach the Billing Menu then go to the Adjust Rates Menu Reference Menu Map 9 2 Set the low usage rate for disk usage other than Fax disk usage Select D Disk Usage Prompt Enter new rate hit return to keep displayed value Disk use rates low usage rate n nnn Response Enter an amount from 0 01 through 64 99 or Enter 0 00 to clear the current rate you must enter two digits after the decimal point when entering an amount or clearing the current rate or Press Enter to keep the current setting 3 Set the low high boundary for disk usage Prompt low high boundary n Copyright 2002 Mitel Networks Corporation 64 Mitel NuPoint Messenger Technical Documentation Release 7 0 Response Enter a number from 1 through 65535 that represents the number of disk usage units at which the low rate changes to a high rate or Enter 0 to clear the boundary and establish a uniform rate regardless of amount of usage or Press Enter to keep the current setti
28. 11 CP 5015 CP 7002 CP 7506 CP 7508 CP 7509 CP 7512 CP 6454 4 Setup a Company Fax Cover Page CP 7002 4 Activate the Inactive Configuration CP 6450 CP 6451 CP 6452 CP 6453 CP 7506 4 Configure a Mailbox for NuPoint CP 6450 Fax CP 6451 CP 6452 CP 6453 CP 7508 4 Set Limits for NuPoint Fax CP 6450 CP 6451 CP 6452 CP 6453 CP 7510 3 Install an MVIP Fax Card CP 6449 CP 7511 3 Remove an MVIP Fax Card CP 5700 CP 7512 4 Define a Fax Group CP 6450 CP 6451 CP 6452 CP 6453 Copyright 2002 Mitel Networks Corporation 75
29. 15 9 Activate the configuration Reference CP 7002 copyright 2002 Mitel Networks Corporation 40 Mitel NuPoint Messenger Technical Documentation Release 7 0 CP 6453 Configure for Fax Broadcast This procedure summarizes the steps necessary to configure Fax Broadcast in a NuPoint Messenger server It assumes that the appropriate server hardware and software have been installed and the hardware has been added to the Resource Manager Configuration Procedure Steps 1 Complete the following worksheets Blank worksheets are near the end of this manual e NuPoint Fax Card Planning Worksheet e NuPoint Fax COS Planning Worksheet e Fax Broadcast Mailbox Worksheei s 2 Create fax groups and assign them to the line groups that will be used for the fax application You probably need at least one inbound and one outbound line group with fax resources Reference CP 7512 Note You should define the fax groups on the currently inactive configuration If the line groups for the fax application do not already exist refer to the Reference and Configuration Manual for procedures to define inbound and outbound line groups 3 Based on your completed NuPoint Fax COS Planning Worksheet customize an FCOS by either copying an existing FCOS and adding bits or by modifying a current FCOS to include bits listed below e To modify an existing FCOS Reference CP 5011 or e To copy a current FCOS and add additional bits Reference CP 50
30. 4358 5 Set Billing Rates for Disk Usage CP 6450 CP 6451 CP 6452 CP 6453 CP 4360 5 Set Billing Rates for Messages CP 6450 Received CP 6451 CP 6452 CP 6453 CP 5007 Customize an FCOS Copy CP 6450 CP 6451 CP 6452 CP 6453 CP 5008 4 Customize a Default FCOS Copyright 2002 Mitel Networks Corporation 73 Mitel NuPoint Messenger Technical Documentation Release 7 0 CP 5011 Add or Delete Feature Bits CP 6450 CP 6451 CP 6452 CP 6453 CP 5015 Verify Configuration Parameters CP 6450 CP 6451 CP 6452 CP 6453 CP 5316 Run a Fax Group Usage Report CP 5402 Install an Optional Feature CP 6449 CP 5700 Shut Down the System CP 6449 CP 6449 AJAJAJA Add NuPoint Fax to a NuPoint Messenger Server CP 5402 CP 5700 CP 7510 CP 6450 Configure for Fax Mail CP 4358 CP 4360 CP 5007 CP 5011 CP 5015 CP 7002 CP 7506 CP 7508 CP 7509 CP 7512 CP 6451 Configure for Fax Publishing CP 4358 CP 4360 CP 5007 CP 5011 CP 5015 CP 7002 CP 7506 CP 7508 CP 7509 CP 7512 CP 6452 Configure for Guaranteed Fax CP 4358 CP 4360 CP 5007 CP 5011 CP 5015 CP 7002 CP 7506 CP 7508 CP 7509 CP 7512 Copyright 2002 Mitel Networks Corporation 74 Mitel NuPoint Messenger Technical Documentation Release 7 0 CP 6453 4 Configure for Fax Broadcast CP 4358 CP 4360 CP 5007 CP 50
31. After the last prompt the system displays the mailbox configuration then prompts for the next mailbox number At this point the parameter settings are saved and you can continue with mailbox configuration or exit Table 1 Dial String Characters Character 0 9 P Explanation Keys on a standard pushbutton telephone The following digits should be dial pulsed 10 PPS Stop pulsing resume sending DTMF tones Pause for one second A D Fourth column DTMF keys E Go off hook wait for dial tone or other steady tone pager go ahead or confirmation tone for example then do next item in string Switchhook flash and wait for dial tone Greet Wait for a voice or computer tone answer Hang up go on hook ZX T Wait for an answer supervision signal that indicates the receiving phone has gone off hook then dial remaining characters after receiving the signal Valid only with four wire connections not with loop start or ground start phone lines Start a new activity do not go off hook Ring once VIO Z Go off hook do not wait for dial tone Switchhook flash no wait required Go off hook wait for dial tone lt A n Play three seconds of the message for voice pager Copyright 2002 Mitel Networks Corporation Mitel NuPoint Messenger Technical Documentation Release 7 0 CP 7509 Configure Time Zones for NuPoint
32. Fax statistics reports are also available to monitor the use of fax groups and fax storage See the NuPoint Fax Billing and Statistics chapter for more information on these topics NuPoint Fax Hardware The MVIP fax cards used in NuPoint Messenger servers work with the line cards to provide fax services during call sessions The MVIP fax cards do not have direct telephone interfaces They communicate over the MVIP bus with the line cards which contain the telephone interface hardware and control the call sessions Figure 1 3 illustrates these communication paths Figure 1 3 Fax Card to Line Card Communication Because MVIP fax cards are not physically attached to an individual line or line card they can communicate over the MVIP bus with any line card In this way they can serve as a fax resource to any line card MVIP fax cards can be a dynamically allocated resource pool for several line card groups or they can be assigned to a single line group When a fax group is assigned to a line group and the number of fax channels is the same as the number of line ports the fax group is dedicated With a dedicated fax group there is always a fax resource available for every line port See the Hardware Installation Planning chapter for a further explanation of NuPoint Fax hardware Equipment Supplied With NuPoint Fax Each NuPoint Fax package includes the following items Copyright 2002 Mitel Networks Corporation 10 Mitel NuPoint Messenger
33. Go to the Message Retention Limits Menu Reference Menu Map 11 12 Set the number of hours the server retains played fax messages Select A Played Fax Message Retention Prompt Enter hours to keep played fax messages Response The number of hours 0 8760 a played fax message is kept if not deleted by the user 13 Set the number of hours the server retains unplayed fax messages Select B Unplayed Fax Message Retention Prompt Enter hours to keep unplayed fax messages Response The number of hours 0 8760 a unplayed fax message is kept 14 Set the number of hours the server retains urgent fax messages Select C Urgent Fax Message Retention Prompt Enter hours to keep urgent fax messages Response The number of hours 0 8760 a urgent fax message is kept 15 Set the number of hours the server retains fax receipts Select D Fax Receipt Retention Prompt Enter hours to keep receipts Response The number of hours 0 8760 a fax receipt is kept if not deleted by the user 16 Save the modified limits by exiting to the System Configuration Menu CP 5700 shut Downa System This procedure describes how to shut down a module or an entire NuPoint Messenger server You should use this procedure before turning off the power to a module as the shutdown command halts call processing in a clean and orderly fashion WARNING aT You should follow the policies of the site to warn users prior to the system shutdown This proce
34. L Chain Greeting Only Ll Fax Only LJ Greeting with Fax FCOS No LCOS No Tree Chain Input Go To Mailbox Continue on Sheet Input __ Go to Sheet a Copyright 2002 Mitel Networks Corporation Mitel NuPoint Messenger Technical Documentation Release 7 0 es o a E y a E y a E y Fax Document Prepared By Configured By Guaranteed Fax Mailbox Worksheet Fax Machine No Name Hunt Group Mailbox Call Fax Phone Number Number FCOS LCOS Number Prepared By Date Configured By Date Fax Broadcast Mailbox Worksheet Mailbox No Name FCOS No LCOS No NCOS No Distribution Broadcast List Mailbox __Owner s Name Mailbox Owner s Name l l Copyright 2002 Mitel Networks Corporation 72 Mitel NuPoint Messenger Technical Documentation Release 7 0 Prepared By Date Configured By Date Company Fax Cover Page Worksheet Line Group Mailbox Description of No No L FCOS LCOS NCOS Fax Cover Page Prepared By Date Configured By Date List of Procedures Procedure Chapter Title CPs Called Called By CP2146 3 Replace an MVIP Fax Card CP 5700 CP
35. Mitel NuPoint Messenger Technical Documentation Release 7 0 NuPoint Fax Manual Optional Feature DOCUMENT HISTORY Revision Date Issued Part Number Revision A Sept 1 1995 2700 1263 01 Revision B July 9 1996 2700 1263 01 Contents Copyright 2002 Mitel Networks Corporation Distributed Courtesy of sssPROMEMO iNnNcCoORPORATED http www promemoinc com P O Box 1899 Brentwood CA 94513 Main 925 513 7510 Fax 925 775 7039 Support support promemoinc com Sales sales promemoinc com General info promemoinc com Copyright 2002 Mitel Networks Corporation Mitel NuPoint Messenger Technical Documentation Release 7 0 About This Manual This manual describes how to configure the NuPoint Fax software in any of the NuPoint Messenger Servers e Model 640 e Model 120 e Model 70 Who Should Read This Manual This manual is intended for technicians and administrators who are responsible for configuring the NuPoint Fax application on the NuPoint Messenger server How to Use This Manual This manual contains detailed reference information a list of tasks that you can perform a collection of procedures for performing the tasks and reader aids such as menu maps Reference Chapters Use the material in chapters 1 through 6 for detailed inquiry into the installation and configuration of NuPoint Fax in a NuPoint Messenger Server These chapters discuss how components are related elaborates on
36. WN COMPLETE copyright 2002 Mitel Networks Corporation 54 Mitel NuPoint Messenger Technical Documentation Release 7 0 The System Maintenance Menu is displayed You can now either reboot the module s or remove power to the module s CP 5015 Verify Configuration Parameters This procedure describes how to verify the configuration parameters that have been entered This procedure can be used for any of these applications NuPoint Voice RS 232 Message Waiting Lights DID NuPoint Voice DTMF to PBX Message Waiting Lights Paging Integrations and other optional features Message delivery Procedure Steps All Applications Except Paging and Message Delivery 1 Reach the Main Menu then go to the Reports Menu Reference Menu Map 9 2 Request a configuration report Select C Configuration Prompt REPORT OUTPUT ROUTING Console screen Console with pause Printer A File Append to file C P 1 F A X Exit no report a ee R If you need help later type COMMAND C P 1 F A X Response C to send the report to the console without pausing P to send the report to the console pausing as the screen fills 1 to send the report to printer A F to send the report to a file on the NuPoint Messenger server A to append the report to an existing file on the NuPoint Messenger server or X to exit report output options no report You can have one or more serial ports on y
37. Walkaway Fax Fax NCOS Bits Number Description 10 Make Fax Message to Network 11 Give Fax Message to Network 12 Answer Fax Message to Network COSs for User s Normal Mailbox FCOS New to FCOS New FCOS Name FAX Feature Bits to Add Modify Number 10 22 VIP Fax 190 196 200 203 Number Fax Fax Fax CNG Tone Played Fax Unplayed Urgent Fax Fax of Digits Msgs per Delivery Delivery Detection Msg Fax Msg Msg Receipt for Fax Mailbox Retry Retry Length Retention Retention Retention Retention LCOS Delivery Frequency Interval Number 1 11 5 2 0 336 168 72 72 NCOS New to Modify NCOS New NCOS Name FAX NCOS Bits to Add Number 1 1 Network Fax 10 11 12 Copyright 2002 Mitel Networks Corporation 29 Mitel NuPoint Messenger Technical Documentation Release 7 0 FCOS for User s Fax Broadcast Mailbox FCOS New FCOS to Modify _ Number New FCOS Name FAX Feature Bits to Add Prepared By Date Configured By Date NuPoint Fax Mailboxes The planning and configuration for mailboxes for each NuPoint Fax application is slightly different This section contains information about mailboxes for each application and sample worksheets to help in planning Note You can add Walkaway Fax to any of the other NuPoint Fax applications by enabling the appropri
38. a separate line group for these applications and dedicate a fax group to the line group so that there is always a fax channel for every voice port The line group may be incoming or outgoing depending on whether callers must call in from a fax machine and receive faxes online incoming or whether they can enter a phone number for the fax to be delivered outgoing By configuring some fax groups as shared and others as dedicated you can utilize your fax resources to provide an appropriate grade of service for each fax application Note Ifa caller on an inbound line group tries to send a fax when there are no resources available the system plays a prompt telling the caller that it cannot process the request at that time If there are no fax resources available for an outgoing fax call the server retries the call according to LCOS settings until one is available NuPoint Fax Card Planning Worksheet With the information that you have gathered from chapters 2 and 3 you should be able to fill in the NuPoint Fax Card Planning Worksheets A sample worksheet follows Blank worksheets for photocopying are in the worksheets section at the end of this manual Make a copy for each server module in which you are installing NuPoint Fax cards For each fax card in each module enter the NuPoint Fax card serial number the system slot number the number of channels on the fax card and the base I O address see TR 1904 Identify the fax group that each
39. ach the NuPoint Voice Configuration Offline Menu then go to the Fax Group Menu Reference Menu Map 13 Enter the requested information as described in the following steps from your completed NuPoint Fax Card Planning Worksheet 2 If desired use the menu options to show all defined fax groups and or show unassigned fax channels 3 Specify the fax group number that you want to define Select G Current Fax Group Prompt Enter a group number Response Number of the fax group 1 42 to that you are defining 4 Identify the module for the fax group Select M Module of Current Fax Group Prompt Enter module number Response Number of the module 1 4 that contains the fax cards that you want included in the fax group 5 Add the desired fax channels Select B Add Channels to Current Fax Group Prompt Enter fax channels to add Copyright 2002 Mitel Networks Corporation 50 Mitel NuPoint Messenger Technical Documentation Release 7 0 Response The fax card slot number 0 15 and channel number 0 8 that you want to add to the fax group Separate the two numbers with a colon Any of the formats shown in the following examples are valid Example Specifies a All channels in the given module 10 All channels on the fax card in slot 10 8 10 All channels on fax cards 8 through 10 9 0 10 2 All channels on the card in slot 9 through channel 2 on the card in slot 10 7 0 8 1 9 Slot 7 channel 0 slot 8 cha
40. ailbox owner Valid values are 23 to 23 4 Enter a name for the time zone Select C Name time zone Prompt Enter time zone name Response A name up to 35 characters that identifies the time zone You can use the full time zone name such as Pacific Standard Time or an abbreviation such as PST 5 Repeat steps 2 through 4 until you have set values for all time zones used by mailbox owners 6 Verify the settings that you have made Select D Display zone name Prompt Display Time Zone A Show a time zone B Show all time zones X Exit Copyright 2002 Mitel Networks Corporation 47 Mitel NuPoint Messenger Technical Documentation Release 7 0 Response B to see a table of all 26 time zones or A to see the configuration of one specific time zone 7 When you are satisfied with the time zone settings exit to the System Maintenance Menu CP 5008 Modify or Renumber a Default FCOS This procedure describes how to customize an FCOS by modifying one of the default FCOSs which are supplied or by renumbering one of these default FCOSs Procedure Steps Modifying the Default Itself 1 Choose the default FCOS you wish to modify 2 Complete an FCOS Worksheet Reference Reference and Configuration Manual 3 Reach the System Configuration Menu then go to the Feature Class of Service Menu Enter the requested information as described in the following steps from your completed FCOS Worksheet Reference
41. an make a voice message and Copyright 2002 Mitel Networks Corporation 22 Mitel NuPoint Messenger Technical Documentation Release 7 0 then press L to leave a fax with the message The fax is then delivered to the addressed party or parties with the voice message 192 Give fax messages This NuPoint Fax feature allows users who are able to receive faxes in their mailboxes to forward the faxes along with voice comments directly to other users or to outside lines They cannot include another fax as a comment Note This feature requires feature bit 190 193 Deliver fax to default fax phone number This feature allows a user to have faxes delivered to a personal default fax telephone number after listening to the voice annotation This number can be a department or company fax machine and is entered by the system administrator during configuration When the user selects this option another menu is played giving further options to schedule delivery cancel delivery or deliver the fax now Note This feature requires bit 190 The system must have a fax group connected to an outbound line group to deliver faxes to phone numbers 194 Deliver fax online This feature permits users accessing their mailboxes from a fax phone to receive stored faxes online Note This feature requires feature bit 190 The system must have a fax group connected to an inbound line group to deliver faxes online 195 Deliver fax to designated telephone
42. arameters you can set a low usage rate high usage rate and boundary for Fax Disk Use The boundary is in units of equivalent voice storage minutes Fax Statistics The NuPoint Messenger server can produce individual mailbox and system wide statistics on fax usage Mailbox Statistics The Mailbox Dump report for individual mailboxes contains many pieces of information relating to NuPoint Fax In addition to identifying the mailbox configuration including COSs assigned to the mailbox the report shows e Whether the mailbox has a fax cover page or greeting e The number of fax messages and pages received The number of fax messages and pages sent e The number of fax messages and pages delivered downloaded by the user to a fax machine e The number of undelivered faxes e The disk space used by faxes in the mailbox System Statistics The Mailbox Statistics report reached from the Statistics Menu contains information about the total amount of disk space used for fax storage Within the Speech Statistics section of the Total Speech and Account Breakdown report are numbers for The number of fax greetings and messages on the system and the total number of frames and blocks that each occupies The report also shows the percentage of storage blocks filled by each type of fax Asummary of the number of storage blocks used by both fax messages and greetings combined Fax Group Usage Report This report provides several pieces
43. ate feature bits in an FCOS Fax Mail Mailbox Configuration The Fax Mail Mailbox Worksheet associates mailboxes with COSs A sample worksheet for this purpose is shown below The worksheet section at the end of this manual contains worksheets for photocopying List all the mailbox owners and their current mailbox numbers on the sheet Add the new COS numbers for the current mailboxes If you are going to use broadcast mailboxes add those mailbox numbers and the COSs to be assigned to them Remember that the broadcast mailboxes must be new boxes If possible use a numbering scheme for the broadcast mailboxes that is easy for the users to remember when they need to give their fax numbers out to callers Fax Mail Mailbox Worksheet l Mailbox Owner s Name Current Mailbox to Update Fax Broadcast Mailbox to Create Default Telephone Numbe FCOS ILCOS NCOS Number for Numbe FCOS LCOS NCO ro l Fax Retrieval eo S Smith 3517 10 1 555 3200 6511 21 B Pacheque__ _4673 10 1 1 555 3200 _ ae ES se a Copyright 2002 Mitel Networks Corporation Mitel NuPoint Messenger Technical Documentation Release 7 0 Prepared By Date Configured By Date Fax Broadcast Mailbox Configuration If you set up special distribution list mailboxes for fax broadcasting use the Fax Broadcast Mailbox Worksheet at the end of this manual A sample worksheet is s
44. ated dynamically once a channel completes a session it is available to service another session on another port See rule 2 and rule 3 for more information on assigning fax channels to voice ports Rule 2 A fax group can be shared by more than one line group A fax group a defined set of fax channels can be assigned to more than one line group and its channels are then shared by the voice ports in those line groups Fax groups can be shared by both inbound and outbound line groups Figure 3 2 shows a shared fax group There can be more voice ports than fax channels the fax channels are allocated as they are needed for the different call sessions If all of the fax channels in the fax group are in use by call sessions and another call session requests a fax resource the system informs the caller that the fax cannot be sent received Rule 3 A fax group must be dedicated to a line group to guarantee availability of a fax resource When there is a one to one relationship between the number of voice ports in a line group and the number of channels in its associated fax group the fax group is considered dedicated to the line group This configuration ensures that voice ports in line groups that carry a lot of fax traffic will never be unable to get a fax resource Copyright 2002 Mitel Networks Corporation 15 Mitel NuPoint Messenger Technical Documentation Release 7 0 A NuPoint Messenger server can have dedicated and share
45. ation Completed worksheets an initial supply of blank worksheets is included in the Reference and Configuration Manual 1 NuPoint Fax Features and Functions NuPoint Fax is an optional feature that allows NuPoint Voice users and outside callers to exchange faxes through user mailboxes and special mailboxes It consists of one or more NuPoint Fax cards and software integral to the NuPoint Messenger Server and provides a set of fax related features and limits that you can assign to NuPoint Voice mailboxes In a common fax transmission the sender inserts a document into the sending fax machine The document is scanned and sent as data to the receiving fax machine where it is printed out as shown in Figure 1 1 Figure 1 1 Common Fax Transmission With NuPoint Fax fax documents are stored electronically as fax messages in NuPoint Voice mailboxes From there faxes can be delivered to any fax machine at any time distributed to other mailboxes sent over a network or viewed on a PC requires the NP View optional feature Figure 1 2 shows the basic operation of NuPoint Fax Figure 1 2 Fax Transmission With NuPoint Fax CAUTION NuPoint Fax overcomes many of the problems inherent in typical fax communication e Callers sending a fax do not have to wait due to the receiving fax machine being busy with another transmission e Faxes are stored in password protected user mailboxes Faxes do not sit at the fax machine for anyone to
46. box setup that affect NuPoint Fax Procedure Steps 1 Reach the Mailbox Maintenance Menu Enter the requested information as described in the following steps from your completed NuPoint Fax Mailbox Worksheet s Reference Menu Map 3 2 Identify the mailbox to be created or modified Select C Create New Mailboxes Prompt Mailbox to create Response Number of the new mailbox you want to configure for paging or Select M Modify Mailboxes Prompt Mailbox to modify Response Number of the existing mailbox you want to reconfigure for paging Copyright 2002 Mitel Networks Corporation Mitel NuPoint Messenger Technical Documentation Release 7 0 Note The prompts are almost the same for creating a new mailbox and modifying an existing one except that New precedes each prompt when you select Modify Mailboxes 3 Press Enter until the Features Class of Service prompt appears 4 Assign an FCOS customized for the NuPoint Fax applications that the mailbox uses Prompt Features class of service Response The number of the FCOS 1 640 that includes the applicable bits 5 Assign the appropriately customized LCOS to the mailbox Prompt Limits class of service Response The number of the LCOS 1 640 that includes the applicable limits 6 Assign the appropriately customized RCOS to the mailbox Prompt Restriction class of service Response The number of the RCOS 1 64 that includes the applicable li
47. ce Menu Quitting discards all entries you have made and leaves the FCOS settings the way they were before you reached the Feature Class of Service Menu To quit Make sure the Feature Class of Service Menu is displayed short form or long form Select Q Quit Forget Changes Prompt Quit and forget changes y n Response Y for yes 4 Specify the new number for the FCOS Select C Current FCOS copyright 2002 Mitel Networks Corporation 49 Mitel NuPoint Messenger Technical Documentation Release 7 0 Prompt FCOS to modify Response The new FCOS number 18 20 or 25 640 5 Assign the chosen default FCOS to this number Select U Use Template FCOS Prompt Overwrite current FCOS with a template y n Response Y for yes The system displays a list of the default template FCOSs Prompt Choose a number 1 17 21 24 from the menu Response The number of the default template FCOS 1 17 or 21 24 that you want to be assigned to the current FCOS number The system displays a confirmation that the default template FCOS just specified has been renumbered The default FCOS is now customized 6 Save the customized FCOS by exiting to the System Configuration Menu CP 7512 Define a Fax Group This procedure describes how to define a fax group and connect it with line groups It assumes that you have already added the line cards and fax cards to the Resource Manager configuration Procedure Steps 1 Re
48. ce before connecting cables components or both CAUTION Protect your server from ESD damage during handling of all components WARNING This process requires the module to be shut down resulting in loss of call processing capabilities It is recommended that you perform this procedure during periods of low call traffic Note You can find TRs referenced in this procedure in the Technical Reference Manual Procedure Steps Observe Precautions 1 Put on a grounded wrist strap attaching the other end to the server Doing so protects the component from electrostatic discharge 2 Shut down the server press the reset button and turn off the power copyright 2002 Mitel Networks Corporation 19 Mitel NuPoint Messenger Technical Documentation Release 7 0 CAUTION Removing a component while the power is on can severely damage both the component you are working on and others 3 Wait one minute after you turn off the power before you remove any components The hard disk should stop spinning and be quiet 4 When removing a component place it on a non conductive surface such as an anti static bag Make sure you have the anti static bags required before you begin Install the Fax Card 5 Set switches on the MVIP fax card Reference TR 1904 6 Remove the cover on the server On a Model 640 remove the front panel of the CPU assembly 7 Using the plastic loops remove the MVIP cable You only nee
49. cumentation Release 7 0 12 Answer Fax Message to Network COSs for User s Normal Mailbox FCOS to New FCOS FAX FCOS Bits to Add Modify Number New FCOS Name Number of Fax Fax Fax CNG Tone Digits for Msgs per Delivery Delivery Detection Played Fax Unplayed Urgent Fax Fax Mailbox Retry Retry Length Msg Fax Msg Fax Msg Receipt LCOS Delivery Frequency Interval Retention Retention Retention Retention Number NCOS New to Modify NCOS New NCOS Name FAX NCOS Bits to Add Number LFCOS for User s Fax Broadcast Mailbox FCOS New to Modify FCOS New FCOS Name FAX FCOS Bits to Add Number Prepared By Date Configured By Date Fax Mail Mailbox Worksheet Mailbox Current Mailbox to Update Fax Broadcast Mailbox to Create Owner s Name Default Telephone Number FCOS LCOS NCOS Number for Fax Number FCOS LCOS NCOS Retrieval Copyright 2002 Mitel Networks Corporation 70 Mitel NuPoint Messenger Technical Documentation Release 7 0 Prepared By Date Configured By Date Fax Publishing Mailbox Worksheet Mailbox No Name Fax Publishing Index Sheet No Mailbox Type Check only one L Tree
50. d fax groups as show in Figure 3 2 Figure 3 2 Fax Group to Line Group Relationships Rule 4 Line groups connected to fax groups can still perform all other NuPoint Voice functions Ports that are equipped for NuPoint Fax can perform any NuPoint Voice function For example the same outbound line group that delivers faxes can also make message delivery and paging calls Likewise the same line group that performs telephone answering functions can also receive inbound faxes There is no need to dedicate line groups to perform NuPoint Fax functions Rule 5 It may be a better use of system resources to have a separate line group for some fax applications In most NuPoint Fax installations every line group in the system does not need a dedicated fax group The only time a fax channel is absolutely required on an inbound call is when a caller sends a fax The only time a fax channel is required on an outbound call is when the system needs to deliver a fax For some fax applications such as Fax Mail a fairly low percentage of calls involve fax transactions The fax traffic for these applications probably can be carried by a single fax group that is shared by incoming and outgoing line groups The number of fax channels in the fax group should be large enough to provide an acceptable grade of service to fax callers For other fax applications such as Fax Publishing it is likely that every call involves a fax transaction You may want to have
51. d to remove it from enough cards so that you can install the fax card 8 Pick up the fax card Hold it with the backplane connector facing away from you 9 Insert the fax card into the alignment grooves of the card cage 10 Slide the fax card along the grooves until the fax card backplane connector is touching the corresponding connector on the backplane 11 Be sure that the two connectors are properly aligned then press firmly on the edge of the fax card until the connectors are fully seated 12 Tighten the bracket screw that holds the fax card in the card cage 13 Reconnect the MVIP cable to all appropriate cards 14 Replace the cover on the server 15 Restore power to the server CP 7511 Remove an MvIP Fax Card This procedure describes how to remove an MVIP fax card from a NuPoint Messenger server DANGER Disconnect the server from its power source before connecting cables components or both CAUTION Protect your server from ESD damage during handling of all components WARNING This process requires the module to be shut down resulting in loss of call processing capabilities It is recommended that you perform this procedure during periods of low call traffic Copyright 2002 Mitel Networks Corporation 20 Mitel NuPoint Messenger Technical Documentation Release 7 0 Procedure Steps Observe Precautions 1 Put on a grounded wrist strap attaching the other end to the server Doing so
52. ded It gives each CP s title Chapter number and which other procedures either call it or are called by it Menu Maps and Other Navigation Aids Most of the documents in the NuPoint Messenger document library have menu maps You can refer to these document navigation aids at any point to help you reach a menu Worksheets You will find blank worksheets at the end of this manual Instructions for completing the worksheets are in the Reference chapters Many of the CPs assume you have completed the appropriate worksheet Conventions Used in This Manual The procedures in this manual use the following conventions to describe how you enter NuPoint Fax configuration information and how information is displayed on the server console Press Enter Press the Enter key For example Press Enter if the current number is correct On some keyboards this key is labeled Return or has a return arrow 1 on it Enter Type the text shown then press the Enter key For example Enter the line number 1 24 means type a number from 1 through 24 and then press the Enter key bold Words or characters in bold type indicate either a value to be entered by you exactly as shown or when used to indicate a variable entry describe the type of value to be supplied by you See example above What you select from A displayed prompt a displayed menu for information Select G Current Group S o Prompt Enter a group number Response
53. e appears e To set rates and the boundary for user messages or any other messages received type Prompt lt messages received type gt low usage rate n nnn Response Enter an amount from 0 01 through 64 99 or Enter 0 00 to clear the current rate you must enter two digits after the decimal point when entering an amount or clearing the current rate or Press Enter to keep the current setting Prompt low high boundary n Response Enter a number from 1 through 65535 that represents the number of units at which the low rate changes to a high rate or Enter 0 to clear the boundary and establish a uniform rate regardless of amount of usage or Press Enter to keep the current setting Prompt high usage rate n nnn Response Enter an amount from 0 01 through 64 99 or Enter 0 00 to clear the current rate or Press Enter to keep the current setting Copyright 2002 Mitel Networks Corporation 66 Mitel NuPoint Messenger Technical Documentation Release 7 0 3 Exit to the Main Menu to make your settings take effect 6 NuPoint Fax Troubleshooting This chapter provides instructions on how to troubleshoot the NuPoint Fax optional feature If you are unable to resolve a problem after following the guidelines below contact your distributor or technical support Configuration Problems The majority of reported problems with NuPoint Fax are caused by misconfiguration Before testing for bad hardware
54. e one you want copyright 2002 Mitel Networks Corporation 43 Mitel NuPoint Messenger Technical Documentation Release 7 0 3 Add the desired bits Select A Add Features Prompt Features to add for help Response The 1 to 3 digit numbers of the feature bits to be added e Bits can be entered in any of the formats shown below A single bit for example 208 A range of bits for example 202 208 A series of bits for example 39 40 207 208 e You can mix types of entries so you can specify all the bits necessary in one attempt For example this entry is valid 208 1 7 50 53 55 6 e Do not enter spaces after commas and do not end the entry with a comma 4 Delete the desired feature bits Select D Delete Features Prompt Features to delete for help Response The 1 to 3 digit numbers of the feature bits to be deleted The same rules apply to deleting bits as explained for adding bits 5 Confirm the additions and or deletions to this FCOS Select S Show FCOS Prompt FCOS to show for help Response The number of the FCOS you just added bits to or deleted bits from If necessary repeat the appropriate preceding step s to make corrections 6 After confirming that additions and or deletions are correct exit from the Feature Class of Service Menu to save additions and deletions CP 7506 Configure a Mailbox for NuPoint Fax This procedure describes how to configure those parameters in a mail
55. e outbound port capability to Fax Mail or Fax Broadcast outbound ports Fax Port Planning for Fax Publishing A Fax Publishing application usually has some number of documents stored in special fax mailboxes on the NuPoint Messenger server Callers that reach the system use their push button phones to request that certain documents be faxed to them Fax Publishing requires a minimum number of fax channels connected with inbound line groups to place the documents in the system for retrieval If you allow callers to receive the fax documents online that is while calling from a fax machine you need fax groups connected with an inbound line group If you require callers to input the phone number of their fax machine for delivery you only need fax groups connected with an outbound line group If you offer callers their choice of methods you need fax groups for both inbound and outbound line groups You might require dedicated fax groups depending on the number of calls expected and the number of faxes published simultaneously copyright 2002 Mitel Networks Corporation 14 Mitel NuPoint Messenger Technical Documentation Release 7 0 Fax Port Planning for Walkaway Fax Walkaway Fax is a special feature that you can activate for Fax Mail Fax Broadcast and Guaranteed Fax applications When Walkaway Fax is activated callers can send from a normal fax machine or PC with a fax card to the NuPoint Messenger server just as if they were sending
56. ed for any further billing because there is no toll incurred by the server Billing Parameters The Billing Menu reached from the Reports Menu identifies several categories of system usage that you can configure for billing The categories of Messages Received and Disk Usage contain fax fields Messages Received Messages Received contains fields both for faxes received and faxes sent You can bill fax messages either on the number of messages or the number of pages Additionally you can bill retrieved fax messages in two categories those for which the call was placed using the mailbox owner s calling card billed messages or those that were dialed without using a calling card non billed messages You can also place a rate on undelivered fax messages which incur storage space while on the system For each of the fax fields in Messages Received Billing you can set two rates one for instances below a certain boundary for example the first ten faxes received each billing period and another for each instance above the boundary all faxes received after the first ten You can also set the boundary between low and high usage Fax Received Messages This billing parameter allows you to bill mailbox owners based on the number of faxes that they receive during a billing period Fax Sent Messages This billing parameter allows you to bill mailbox owners based on the number of faxes that they make or give during a billing period If a
57. emove the cable from enough cards so that you can access the fax card 9 Usea screwdriver to unfasten the bracket screw that holds the fax card to the card cage 10 Grasp the fax card firmly and pull it straight out Copyright 2002 Mitel Networks Corporation 18 Mitel NuPoint Messenger Technical Documentation Release 7 0 11 Place the fax card on a static bag Install the New Fax Card 12 Pick up the new fax card Hold it with the backplane connector facing away from you 13 Insert the fax card into the alignment grooves of the card cage 14 Slide the fax card along the grooves until the fax card backplane connector is touching the corresponding connector on the backplane 15 Be sure that the two connectors are properly aligned then press firmly on the edge of the fax card until the connectors are fully seated 16 Tighten the bracket screw that holds the fax card in the card cage 17 Reconnect the MVIP cable to all appropriate cards 18 Replace the cover on the system 19 Restore power to the server 20 If you installed the new card in a different slot or if the replacement card is not identical to the card that you removed Same number of channels same base I O address delete the old card and add the new card to the Resource Manager CP 751 install an MvIP Fax Card This procedure describes how to install an MVIP fax card in a NuPoint Messenger server DANGER Disconnect the server from its power sour
58. esponse The time at which fax delivery is to stop Enter the time in hours and minutes followed by am or pm for example 6 00pm To have fax delivery enabled for all times set both Pager start time and Pager stop time to the same value such as 12 00am copyright 2002 Mitel Networks Corporation 45 Mitel NuPoint Messenger Technical Documentation Release 7 0 11 Specify the fax retrieval access type Prompt Response Fax retrieval pager access type The letter of the index to be used for fax retrieval The valid choices are Internal outcall index B Billed outcall index U Non billed outcall index N Undefined index 12 Specify the default fax phone number This number is not used by Guaranteed Fax Prompt Response Default telephone number for fax retrieval The default number 1 16 characters of the fax phone the fax message is to be delivered to This field can contain any additional characters necessary for outdialing from Table 1 at the end of this procedure 13 Specify the time zone offset for the mailbox Prompt Response Time zone offset The number of hours difference between the time zone of the mailbox owner and the local time zone of the NuPoint Messenger server Valid values are from 23 to 23 This number must match the offset of one of the time zones set in the Time Zone Configuration Menu 14 Press Enter to skip through each of the remaining mailbox configuration prompts
59. et Fax disk usage rates proceed in the same manner as just described for other disk usage otherwise press Enter until the short form of the Billing Rates Menu appears 10 Exit to the Main Menu to make your settings take effect copyright 2002 Mitel Networks Corporation 65 Mitel NuPoint Messenger Technical Documentation Release 7 0 CP 4360 set Billing Rates for Messages Received This procedure describes how to set low usage rates high usage rates and a high low boundary for types of messages received The server uses these rates to calculate charges when generating billing reports Types of messages received are User messages Wakeup messages Caller messages Receipt response messages Call placement messages Fax received sent retrieval and undelivered messages Future delivery messages Fax pages received sent and retrieved messages Urgent messages Procedure Steps 1 Reach the Billing Menu then go to the Adjust Rates Menu Reference Menu Map 9 2 Select the Messages Received option Select M Messages Received Prompt Enter new rate hit return to keep displayed value user messages low usage rate n nnn Response Skip to the desired messages received type or set the rates and the boundary for user messages e To skip to the desired messages received type just press Enter in response to the Low Usage Rate Low high Boundary and High Usage Rate prompts until the desired messages received typ
60. every module that has voice ports in the line group 11 Repeat steps 9 through 10 for each line group that you want to associate with fax groups 12 Exit to the NuPoint Voice Configuration Offline Menu saving the changes CP 7508 Set Limits for NuPoint Fax This procedure describes how to set the limits that govern NuPoint Fax Copyright 2002 Mitel Networks Corporation 51 Mitel NuPoint Messenger Technical Documentation Release 7 0 Procedure Steps 1 Reach the System Configuration Menu then go to the Limits Class of Service Menu Reference Menu Map 11 2 Identify the LCOS you want to modify Select C Choose Limits COS to Modify Prompt Enter limits COS to modify Response Number of the LCOS you want to modify limits in or just press Enter if the displayed LCOS is the one you want Select N Name Selected LCOS Prompt Enter name for selected limits COS Response A descriptive name for the LCOS from 1 through 15 characters or just press Enter if the displayed LCOS name is the one you want Set CNG Tone Detection Length Walkaway Fax only 3 Go to the NuPoint Fax Limits Menu Reference Menu Map 11 4 Set the length of time that the NuPoint Messenger server waits for CNG tone Select C CNG Tone Detection Length Prompt Enter CNG tone detection length in seconds Response The number of seconds 4 60 the server must detect the CNG tone For all sites except those with extremely noisy phone circu
61. fax channel belongs to and the line group s that it is connected with and whether the fax group is dedicated to one line group or shared Copyright 2002 Mitel Networks Corporation 16 Mitel NuPoint Messenger Technical Documentation Release 7 0 NuPoint Fax Card Planning Worksheet Hardware Backplane NuPoint Fax Card Number of Basel O Module No Slot No Serial No Channels Address 1 15 413 8 100 1 14 465 8 128 2 15 432 8 100 2 14 512 2 130 Configuration Fax Group _ 1 Module 1 Total Number of Channels 16 Connect with Line Group s 1 Dedicatedx Shared O Triplet Triplet module slot channel module slot channel 1 15 0 1 14 0 1 15 1 1 14 1 1 15 2 1 14 2 1 15 3 1 14 3 1 15 4 1 14 4 1 15 5 1 14 5 1 15 6 1 14 6 1 15 7 1 14 7 Prepared By __ _ 2 LLL Date Installed By ____ LL Date Hardware Change Task List NuPoint Fax Hardware Changes Replace an MVIP Fax Card CP 2146 Install an MVIP Fax Card CP 7510 Remove an MVIP Fax Card CP 7511 CP 2146 Replace an MVIP Fax Card This procedure describes how to replace an MVIP fax card in a NuPoint Messenger server Copyright 2002 Mitel Networks Corporation 17 Mitel NuPoint Messenger Technical Documentation Release 7 0
62. from receiving voice messages and allows it to receive only fax messages It is used for both Guaranteed Fax and broadcast mailboxes in Fax Mail No greeting or prompts are played to the calling party and only faxes are recorded A fax session starts immediately when the server answers the call A Guaranteed Fax mailbox must have both this bit and message delivery enabled Note This feature requires feature bit 190 199 Automatic receipt for fax message sent When this feature is included in a mailbox and the user schedules a fax delivery a receipt with a time stamp is automatically placed in the sending user s mailbox 200 Fax cover page This feature causes the system to send a cover page with outgoing faxes The cover page identifies the user as the fax recipient at the company or department fax machine Mailbox owners can fax a personal cover page into their mailboxes which the system sends each time they retrieve faxes When a cover page is deposited in the system administrator s mailbox it becomes the company fax cover page and it is delivered with faxes retrieved by users who do not have a personal cover page If neither a personal cover page nor a company cover page is available the system generates a default cover page If this bit is not enabled in an FCOS the system does not send any cover sheet with outgoing faxes Note Feature bit 230 disables the mailbox personal fax cover page option so that mailbox owners cannot over
63. he day or days for the report Select E Beginning Day Prompt Beginning day of week Sun Sat 0 6 Response Enter number of the first day of the period for the report Sunday 0 Monday Tuesday Wednesday Thursday Friday Saturday The default is Monday 1 Select F Ending Day Prompt Ending day of week Sun Sat 0 6 Response Enter number of the last day of the period for the report See the beginning day for a listing of the day numbers The default is Friday 5 5 Specify whether you want the report in a summary form or in a detail form Select G Summary Prompt Summary Response Y to run a summary report N to run a standard report with details in 15 minute intervals 2 3 4 5 6 Run the Report 6 Run the report Select R Run Report copyright 2002 Mitel Networks Corporation 62 Mitel NuPoint Messenger Technical Documentation Release 7 0 wy EPORT OUTPUT ROUTING Console screen Console with pause Printer A File Append to file Exit no report Prompt oe A A C P 1 F A X OTOOTO vy YH If you need help later type COMMAND C P 1 F A X Response C to send the report to the console without pausing P to send the report to the console pausing as the screen fills 1 to send the report to printer A F to send the report to a file on the NuPoint Messenger server A to append the report to an existing file on the NuPoint Messenger server or X to exit report out
64. his procedure summarizes the steps necessary to configure Fax Publishing in a NuPoint Messenger server It assumes that the appropriate server hardware and software have been installed Procedure Steps 1 Complete the following worksheets Blank worksheets are near the end of this manual e NuPoint Fax Card Planning Worksheet e NuPoint Fax COS Planning Worksheet e Fax Publishing Mailbox Worksheet s 2 Create fax groups and assign them to the line groups that will be used for the fax application You can probably use a shared fax group on an inbound line group to deposit faxes into the fax publishing system You probably need a dedicated fax group for callers to retrieve faxes either online or by entering a fax machine phone number Reference CP 7512 Note You should define the fax groups on the currently inactive configuration If the line groups for the fax application do not already exist refer to the Reference and Configuration Manual for procedures to define inbound and outbound line groups 3 Based on your completed NuPoint Fax COS Planning Worksheet customize an FCOS by either copying an existing FCOS and adding bits or by modifying a current FCOS to include bits listed below e To modify a current FCOS Reference CP 5011 e To copy a current FCOS and add additional bits Reference CP 5007 194 deliver fax online 195 deliver fax to designated telephone number 197 fax on demand 238 end of session del
65. hown below Use one worksheet for each distribution list mailbox Enter the mailbox number to create or modify and the COSs to assign to it then list the mailboxes and owners names for the distribution broadcast list Fax Broadcast Mailbox Worksheet Mailbox No 6777 Name Sales Fax Broadcast FCOS No 20 LCOS No 5 NCOS No Distribution Broadcast List Mailbox Owner s Name Mailbox Owner s Name 4212 Douglass 4256 Garcia 4235 Johnson 4354 Sojourner 4222 Budris 4343 Dayharsh 4274 Vilahu Prepared By Date Configured By Date Guaranteed Fax Mailbox Configuration For Guaranteed Fax use the VIP FCOS with bits 198 206 and 207 and enable message delivery This mailbox delivers one copy of each fax message it receives to your fax machine and deletes each fax after it is successfully sent to the machine A sample Guaranteed Fax Mailbox Worksheet is shown below Blank worksheets for photocopying are at the end of this manual Fill in the telephone numbers in the hunt group For example if your fax machine is on 555 3200 assign mailboxes to 555 3201 555 3202 and so on Enter the COSs for the mailboxes and the fax number you want them to deliver faxes to Guaranteed Fax Mailbox Worksheet Fax Machine No Name 555 3200 Sales Order Entry copyright 2002 Mitel Networks Corporation 31 Mitel NuPoint Messenger Technical Doc
66. ilboxes that do not have a personal or company cover page The default cover page contains the following information e A To field showing the name of the sending mailbox A From field indicating the system or service that the fax was sent from optional Copyright 2002 Mitel Networks Corporation Mitel NuPoint Messenger Technical Documentation Release 7 0 The number of pages in the fax e A time field showing the time that the fax was sent including a time zone designator e The date that the fax was sent from the mailbox not the date the fax was sent to the mailbox A promotional or greeting message of up to 60 characters optional Note If feature bit 200 is not enabled for a mailbox the system does not send any cover page Billing and Statistics The server keeps records of fax traffic both at the system and mailbox level Mailbox owners can be billed for faxes sent and received either in terms of the number of faxes or in terms of the total number of pages NuPoint Messenger servers offer two other methods of billing mailbox owners for fax usage Fax transactions are recorded in Call Detail Recorder records which can be downloaded to a computerized billing system for interpretation and billing Or the server can place fax calls using mailbox owners long distance carriers and calling card numbers This can eliminate the need for any further billing because there is no toll incurred by the server
67. it Quitting discards all parameter entries you have made and leaves the NuPoint Voice configuration the way it was before you started entering parameters To quit from the NuPoint Voice Configuration Offline or Online Menu Select Q Quit Forget Changes Prompt Quit and forget changes y n Respons Y to return to the NuPoint Voice Configuration Main Menu e Shortcut Commands You can use the Ctrl Control key or the slash key while simultaneously pressing another key to execute shortcut commands at a server console To do this Activate a timed out console any key From the offline or online menus or FCOS LCOS GCOS menus return to the NuPoint Voice Configuration Menu and save any entries return to the NuPoint Voice Configuration Menu without saving any entries Stop scrolling a displayed report Ctrl S Resume scrolling a displayed report Ctrl Q Copyright 2002 Mitel Networks Corporation Mitel NuPoint Messenger Technical Documentation Release 7 0 Return to the NuPoint Voice application when a or promptis Ctrl D or type exit isplayed Preparing for a Configuration Session Before you begin a configuration session you need the following e The Reference and Configuration Manual e A NuPoint Messenger server console video monitor and keyboard and module with power on At least two telephones for configuration testing A blank 3 5 inch diskette on which you can copy your configur
68. its set this to zero to disable forced detection and enable automatic detection Set Fax Delivery Limits 5 Go to the NuPoint Fax Limits Menu Reference Menu Map 11 6 Set the maximum phone number length for deilvering fax messages Select A Maximum Number of Digits for Telephone Number Prompt Enter maximum phone number length for fax delivery Response The maximum number of digits 1 24 allowed in the fax phone number for fax delivery 7 Set the number of times the server attempts to deliver a fax Select D Fax Delivery Retry Frequency Prompt Enter number of retries for fax delivery Response The number of retry attempts 0 255 the server makes to deliver a fax 8 Set the number of minutes between fax delivery retries Select E Fax Delivery Retry Interval Prompt Enter number of minutes between fax delivery retries Response The number of minutes 0 255 the server waits between between fax delivery retires Set Fax Storage Limits 9 Go to the NuPoint Fax Limits Menu Reference Menu Map 11 10 Set the maximum number of faxes allowed to be stored in a mailbox Select B NuPoint Fax Message Count Prompt Enter maximum number of fax messages allowed Copyright 2002 Mitel Networks Corporation 52 Mitel NuPoint Messenger Technical Documentation Release 7 0 Response The maximum number of faxes 0 73 allowed or 0 zero or a period to allow an unlimited number of faxes to be stored 11
69. ivery 4 Based on your completed NuPoint Fax COS Planning Worksheet customize an LCOS with these limits parameters Maximum number of digits allowable for fax phone number for fax delivery Maximum number of fax messages per mailbox CNG tone detection length recommended value of zero Fax delivery retry frequency Fax delivery retry interval Played fax message retention Unplayed fax message retention Urgent fax message retention Copyright 2002 Mitel Networks Corporation 38 Mitel NuPoint Messenger Technical Documentation Release 7 0 Fax receipt retention 5 Based on your completed Fax Publishing Mailbox Worksheets configure mailboxes for Fax Publishing Reference CP 7506 The kinds of mailboxes that can be used for Fax Publishing are e Tree e Chain e Greeting Only Information for creating these special mailboxes can be found in the Reference and Configuration Manual 6 If some mailboxes use the default fax cover page and mailbox owners live in different time zones configure time zones for NuPoint Fax Reference CP 7509 7 lf desired set billing rates for NuPoint Fax e Set the rates for disk usage for fax messages Reference CP 4358 Ch 5 e Set the rates for messages received Reference CP 4360 Ch 5 8 Verify that the configuration is correct Reference CP 5015 9 Activate the configuration Reference CP 7002 10 To deposit the faxes into the Fax Publishing mailboxes you must
70. ling parameter Disk Usage Disk Usage billing allows you to charge mailbox owners for the amount of storage used by their mailbox during a billing period Fax messages like voice messages occupy space on the system s hard disks You can bill at different rates for voice messages and fax messages if desired Fax Disk Use Rates Simply stated this billing parameter sets a cost for fax storage on the system s hard disk s Storage used during a billing period is the result of the size of each message times the length of time that the mailbox owner has it in his or her mailbox copyright 2002 Mitel Networks Corporation 58 Mitel NuPoint Messenger Technical Documentation Release 7 0 Because the density amount of information of a fax page varies fax disk usage is not measured in units of pages or total faxes Instead fax disk usage is measured in units of comparable voice storage In other words if a fax messages stored on the system s hard disk s takes up as much space as a two minute message it would be billed the same as a two minute message Ifa mailbox owner kept that fax message for five days before discarding it the total usage would equal ten minutes of storage The average double spaced fax page 8 5 x 11 requires the same amount of storage as about 12 seconds of voice recording A very dense fax page can use the equivalent storage space as 40 or more seconds of voice recording As with the Messages Received p
71. lly deliver fax to default number overrides this feature 237 is for user mailboxes not guaranteed fax mailboxes Do not use both bits in the same FCOS 207 Fax verify This feature is assigned to Guaranteed Fax mailboxes which are on the same hunt group as the fax machines It checks incoming faxes with those already stored in the mailbox to prevent the same fax from rotating through the hunt group and getting stored in the mailbox again when the fax machine is down or busy 230 Deny change to fax cover page This feature disables a mailbox owner s ability to create a personal fax cover page If feature bit 200 is enabled the system will send either a company cover page if one has been placed in the administrator s mailbox or the system default cover page This feature has no effect if bit 200 is not enabled 235 Display from field on fax cover page This feature adds the From field to the default fax cover page The field identifies the system that the fax came from such as ABC Communications Fax Service It does not identify the mailbox owner The text of the From field is set in the Fax Service and Promotional Message Menu 236 Display promotional field on fax cover page This feature adds a promotional message field to the default fax cover page The text of the promotional message field is set in the Fax Service and Promotional Message Menu 237 Automatic fax retrieval This feature allows the mailbox owner
72. mailbox and it does not require any trunks directly from the central office However it does require the expense of an additional DID number for each mailbox owner with fax capability Not all switches support a phantom extension capability If your switch does not support this then you must use another method If your switch supports multiple in bound line groups you can use the second method of switch integration Figure 2 4 Switch I ntegration Fax Call Routing Method 2 Switch TIE Trunk I ntegration Fax Call Routing This method utilizes the tandem switching capabilities of many PBXs If the integration routing method is not supported by your switch this method still allows you to use a line group to the switch from the CO but could require additional cards in the PBX This method also requires everyone with fax capability to have a second DID number from the CO When the switch receives a call on one of the DID lines it passes the call and its related information to the NuPoint Messenger server over a set of TIE trunks The call information allows the server to connect the caller to the appropriate mailbox Figure 2 5 shows this method of fax call routing Figure 2 5 Switch TIE Trunk Integration Fax Call Routing copyright 2002 Mitel Networks Corporation 12 Mitel NuPoint Messenger Technical Documentation Release 7 0 One disadvantage of TIE trunk integration is that many PBXs do not allow callers to transfer on TIE trunks If
73. mers with few fax ports it may work better to bill your customers for fax pages rather than total faxes see Fax Received Messages above since a single fax that contains many pages can occupy a fax port for several minutes Fax Pages Sent Messages This billing parameter allows you to charge mailbox owners based on the number of fax pages sent regardless of the total number of faxes If you are trying to serve a lot of customers with few fax ports it may work better to bill your customers for fax pages rather than total faxes see Fax Sent Messages above since a single fax that contains many pages can occupy a fax port for several minutes Fax Pages Retrieval Non Billed Messages This parameter bills mailbox owners for each page of successful outgoing fax calls that the server makes using a non billed access code These calls may be local or long distance depending on the configuration of access codes and the mailbox LCOS Faxes that callers retrieve during a NuPoint Voice session are not counted in this billing parameter Fax Pages Retrieval Billed Messages This parameter bills mailbox owners for each page of successful outgoing fax calls that the server makes using a billed access code These fax calls are made using the mailbox owner s long distance carrier and calling card thus the server does not incur any toll charges for the calls Faxes that callers retrieve during a NuPoint Voice session are not counted in this bil
74. mits 7 Ifyou have NP Net assign the appropriately customized NCOS to the mailbox Prompt Network class of service Response The number of the NCOS 1 64 that includes the applicable limits 8 For Guaranteed Fax set up message delivery to the target fax machine If this mailbox is not used for Guaranteed Fax skip to step 11 Prompt Message Waiting Type 1 or Message Waiting Type 2 Response 5 Prompt Pager access type Response The letter of the index to be used for delivery to a fax machine The valid choices are Internal outcall index B Billed outcall index U _Non billed outcall index N Undefined index Prompt Pager number Response The phone number of the target fax machine Prompt Post pager number Response Leave blank if desired or enter any overflow from the pager number that did not fit in the page number field Note There is no need to set the pager frequency or pager interval for Guaranteed Fax those functions are controlled by LCOS settings 9 For Guaranteed Fax activate message delivery Prompt Message delivery Response Y 10 For Guaranteed Fax schedule fax delivery Prompt Pager start time Response The time at which fax delivery is to start Enter the time in hours and minutes followed by am or pm for example 6 00pm To have fax delivery enabled for all times set both Pager start time and Pager stop time to the same value such as 12 00am Prompt Pager stop time R
75. ng 4 Set the high usage rate for disk usage Prompt high usage rate n nnn Response Enter an amount from 0 01 through 64 99 or Enter 0 00 to clear the current rate or Press Enter to keep the current setting 5 lf you want to set Fax disk usage rates proceed in the same manner as just described for other disk usage otherwise press Enter until the short form of the Billing Rates Menu appears 6 Exit to the Main Menu to make your settings take effect Select D Disk Usage Prompt Enter new rate hit return to keep displayed value Disk use rates low usage rate n nnn Response Enter an amount from 0 01 through 64 99 or Enter 0 00 to clear the current rate you must enter two digits after the decimal point when entering an amount or clearing the current rate or Press Enter to keep the current setting 7 Set the low high boundary for disk usage Prompt low high boundary n Response Enter a number from 1 through 65535 that represents the number of disk usage units at which the low rate changes to a high rate or Enter 0 to clear the boundary and establish a uniform rate regardless of amount of usage or Press Enter to keep the current setting 8 Set the high usage rate for disk usage Prompt high usage rate n nnn Response Enter an amount from 0 01 through 64 99 or Enter 0 00 to clear the current rate or Press Enter to keep the current setting 9 If you want to s
76. ng prompt I m sorry did not get your fax message or l m sorry could not deliver your fax message the problem is probably with a NuPoint Fax Card e Ifa NuPoint Fax Card failure is indicated look at the most recent Offline Configuration Programming Sheet to determine which card or cards might be involved Copyright 2002 Mitel Networks Corporation 67 Mitel NuPoint Messenger Technical Documentation Release 7 0 Check error logs for errors involving fax Examine fax LEDs for transmit receive status Remove the failed card reconfigure a new NuPoint Fax Card and install it in the failed card s slot Return the failed card to your distributor Refer to Customer Support Note 49 Return Material Traveler for customer service procedures Worksheets The following worksheets are provided here without manual headers and footers for your photocopying After copying return the originals to this section for future use NuPoint Fax Card Planning Worksheet NuPoint Fax COS Planning Worksheet Fax Mail Mailbox Worksheet Fax Publishing Mailbox Worksheet Guaranteed Fax Mailbox Worksheet Fax Broadcast Mailbox Worksheet Company Fax Cover Page Worksheet NuPoint Fax Card Planning Worksheet Hardware Module No Backplane NuPoint Fax Number of Base I O Slot No Card Serial Channels Address No Configuration Fax Group Module Total Number of Channels C
77. nnel 1 and all channels on the fax card in slot 9 Depending on the server model that you have your server may have fewer than 15 slots and fewer the 8 channels on a fax card 6 Drop any desired fax channels Select D Drop Channels from Current Fax Group Prompt Enter fax channels to drop Response Channels s to remove from the current fax group values and formats are the same as described above for adding channels 7 Repeat steps 2 through 6 for each fax group that you want to define Note that if you have line groups that have cards in more than one module and you want to give those line groups fax capability you must define a fax group for each module Exit from the Fax Group Menu back to the Line Groups Menu 9 Select a line group that you want to associate connect with one or more fax groups Select G Current Group Prompt Enter a group number Response Number of the line group 1 42 to that you want to connect with fax groups 10 Identify the fax group s to associate with the line group Select C Fax group connections for current line group Prompt Line group x Module y where xis the line group that you selected in step 9 and yis the first number of the first module that has voice ports in line group x Response Number of the fax group 1 42 to that you want to connect with the line group You can connect a fax group with more than one line group The system requests a fax group number for
78. number When this feature is included in a mailbox and the user wishes to retrieve a fax or deliver it to someone else after listening to the voice annotation the prompt Press I to input a number for this fax is included in the fax transmittal options menu After the user selects I and inputs the number another menu is played giving the choices of scheduling the delivery canceling it or having the fax delivered now Note This feature requires bit 190 for fax functionality and bit 95 to schedule fax delivery The system must have a fax group connected to an outbound line group to deliver faxes to phone numbers Additionally a fax pager index must be set in the user s mailbox 196 User changeable default fax phone number for fax delivery This feature allows users to change their personal default fax delivery numbers through the user options menu in their mailboxes Note This feature requires bit 193 197 Fax on demand Copyright 2002 Mitel Networks Corporation 23 Mitel NuPoint Messenger Technical Documentation Release 7 0 This feature is for Fax Publishing When it is assigned to a greeting only mailbox the caller is greeted and given a prompt to get ready to receive the fax deposited in the mailbox either online or at another number The mailbox LCOS and RCOS control the delivery features Note This feature requires feature bit 194 and or 195 198 Receive fax messages only This feature prevents a mailbox
79. onnect with Line Group s Dedicated o Shared o Slot Channel Slot Channel Copyright 2002 Mitel Networks Corporation 68 Mitel NuPoint Messenger Technical Documentation Release 7 0 Prepared By Date Configured By Date NuPoint Fax COS Planning Worksheet Fax FCOS Bits Number Description 190 Receive Fax Messages 194 Make Fax Messages 192 Give Fax Messages 193 Deliver Fax to Default Fax Phone Number 194 Deliver Fax Online 195 Deliver Fax to Designated Phone Number 196 User Changeable Default Fax Phone Number for Fax Delivery 197 Fax on Demand 198 Receive Fax Messages Only 199 Automatic Receipt for Fax Sent 200 Personal Fax Cover Page 203 Walkaway Fax 206 Fax Delete 207 Fax Verify 230 Deny Changes to Fax Cover Page Options 235 Add From Field on Fax Cover Page 236 Add Promotional Field on Fax Cover Page 237 Automatic Fax Retrieval 238 End of Session Delivery 239 Retrieve All Unplayed Faxes 240 Receive Fax on Record Time Out 256 Enable Fixed Greeting for Walkaway Fax Fax NCOS Bits L Number Description 10 Make Fax Message to Network 14 Give Fax Message to Network i Copyright 2002 Mitel Networks Corporation 69 Mitel NuPoint Messenger Technical Do
80. onnection to telephone services but communicate with the line cards over the MVIP bus as shown in Figure 3 1 Figure 3 1 Fax Card to Line Card Communication A voice port requests a fax resource over the MVIP bus when it detects an incoming fax tone during a walkaway fax call session or when a user pushes a key to leave a fax Once an association with a fax channel is made the voice port passes all fax related data to the fax channel which converts it into a format suitable for storage on the system hard disks When the fax transmission reception is complete the voice port releases the fax channel and continues with the call session The fax channel is immediately available to service other voice ports NuPoint Fax Application Port Requirements Each NuPoint Fax application has unique requirements for fax equipped ports on a NuPoint copyright 2002 Mitel Networks Corporation 13 Mitel NuPoint Messenger Technical Documentation Release 7 0 Messenger server You can combine any or all NuPoint Fax applications on the same line groups provided you allow enough NuPoint Fax cards to carry the call traffic Fax Port Planning for Fax Mail For general purpose Fax Mail between outside callers and mailbox owners and between mailbox owners you need fax groups connected with both inbound and outbound line groups The requirements parallel those for voice message handling Inbound line groups with fax are required for outside callers or users de
81. ore Guaranteed Fax mailboxes are assigned to a hunt group with the fax machine When the machine is busy the incoming faxes are routed to and stored in the mailboxes the caller never realizes that the fax did not go directly to a fax machine The mailboxes then automatically and continually try to deliver the stored faxes to the same or another fax machine copyright 2002 Mitel Networks Corporation Mitel NuPoint Messenger Technical Documentation Release 7 0 Fax Publishing You can configure a NuPoint Fax mailbox to deliver a voice message and a fax to any caller on reaching the mailbox This provides a convenient way to publish frequently requested information to employee users customers or any outside callers The caller can reach the mailbox containing the appropriate information directly or be led by voice prompts through a mailbox tree or chain structure The mailbox containing the fax can do either of the following e Play a voice coversheet or a menu or both giving the caller the choice to either receive the fax online or enter a telephone number for delivery of the fax e Immediately begin transmitting the fax Walkaway Fax Walkaway Fax appears to the sender exactly like a regular fax machine With this feature callers dial a telephone number from a fax machine or a PC running fax software and immediately send a fax without a voice coversheet directly into a user s mailbox Callers do not have to respond to prompts
82. our server with different devices depending on the configuration of your server Prompt Enter group number to display 1 24 or lt CR gt for all Copyright 2002 Mitel Networks Corporation 55 Mitel NuPoint Messenger Technical Documentation Release 7 0 Response The number of the line group to which the application is assigned Examples of valid formats for this response are e 1 to report the configuration of line group 1 e 1 4 to report the configuration of line groups 1 through 4 e 1 2 4 7 to report the configuration of line groups 1 2 and 4 through 7 e Press Enter to get the configuration of all line groups The server shows the name of the application assigned to each group specified and displays the parameter settings for that application 3 To make corrections go to the appropriate application menu and enter the correct value Reference Menu Maps 4 Save the corrections by exiting from the appropriate application menu Paging and Message Delivery e If you are currently modifying the Pager or Message Delivery application go to the Pagers Menu Reference Menu Map 7 1 View the configuration Select S Show Pagers Response The server displays the pager system number index number pager name access code and hold time for each pager 2 Check the displayed configuration for each pager system against your Pager and Message Delivery Worksheet to verify that it is correct 3 To make corrections ret
83. owable for fax phone number for fax delivery Maximum number of fax messages per mailbox CNG tone detection length recommended value of zero Fax delivery retry frequency Fax delivery retry interval Played fax message retention Unplayed fax message retention Urgent fax message retention Fax receipt retention If you have NP Net installed on your server reach the Network Class of Service Menu from the System Configuration Menu If you do not have NP Net go to step 7 Reference Menu Map 13 Based on your completed NuPoint Fax COS Planning Worksheet customize an NCOS with these limits parameters 10 Make Fax Message to Network 11 Give Fax Message to Network 12 Answer Fax Message to Network Based on your completed Fax Mail Mailbox Worksheets configure user mailboxes for Fax Mail Reference CP 7506 If some mailboxes use the default fax cover page and mailbox owners live in different time zones configure time zones for NuPoint Fax Reference CP 7509 If desired set billing rates for NuPoint Fax e Set the rates for disk usage for fax messages Reference CP 4358 Ch 5 e Set the rates for messages received Reference CP 4360 Ch 5 Verify that the configuration is correct Reference CP 5015 Activate the configuration Reference CP 7002 copyright 2002 Mitel Networks Corporation 37 Mitel NuPoint Messenger Technical Documentation Release 7 0 CP 6451 Configure for Fax Publishing T
84. positing faxes in mailboxes and for users retrieving faxes online Outbound line groups with fax are required for users to deliver their faxes to a fax machine or to send a fax to an off system number The give fax message option is handled by software and does not use a fax port Fax Port Planning for Fax Broadcast Fax Broadcast is like Fax Mail but with many recipients for each fax message Fax Broadcast allows a user to send a fax message to a number of people by using the NuPoint Voice distribution list features The sender uses an inbound fax equipped port to send the fax to a personal distribution list or to a master broadcast mailbox The server distributes the fax directly to on system users no fax port is needed for distribution Fax groups connected with inbound and outbound line groups are required for users to retrieve their faxes as described in Fax Mail If users broadcast often to off system numbers you must size the system with the appropriate number of outdialing ports that can use fax resources Fax Port Planning for Guaranteed Fax In Guaranteed Fax you include NuPoint Fax mailboxes in a hunt group with company or department fax machines to handle the overflow when the machines are busy or out of service Guaranteed Fax requires an inbound line group with fax for the mailboxes on the hunt group Faxes outbound from these mailboxes to fax machines need outbound fax port capability If traffic allows you can assign th
85. put options no report You can have one or more serial ports on your server with different devices depending on the configuration of your server The system displays the report to the output device you select If you are sending it to the console without pausing use the following commands to control scrolling To stop scrolling Press Ctrl S To restart scrolling Press Ctrl Q sample Fax Group Usage Report FAX GROUP USAGE 15min REPORT Fri Apr 21 1995 9 12 am 04 17 95 S8hr 17hr minutes interval Fax Group 1 DAY 01 HOUR 08 00 14 15 29 30 44 45 59 TOTAL BUSY Transactions 0 0 0 0 0 Total Use 0 0 0 0 0 No Resource Count 0 0 0 0 0 ATB Seconds 0 0 0 0 0 0 ATB Count 0 0 0 0 0 DAY 01 HOUR 09 00 14 15 29 30 44 45 59 TOTAL BUSY Transactions 2 1 0 0 3 Total Use 102 51 0 0 153 No Resource Count 0 0 0 0 0 ATB Seconds 0 0 0 0 0 0 ATB Count 0 0 0 0 0 DAY 01 HOUR 10 00 14 15 29 30 44 45 59 TOTAL BUSY Transactions 0 0 0 2 2 Total Use 0 0 0 85 85 No Resource Count 0 0 0 0 0 ATB Seconds 0 0 0 0 0 0 ATB Count 0 0 0 0 0 HIGHEST ATB SEC 0 sec at 8 9 10 11 12 13 14 15 16 17 hr LOWEST ATB SEC 0 sec at 8 9 10 11 12 13 14 15 16 17 hr copyright 2002 Mitel Networks Corporation Mitel NuPoint Messenger Technical Documentation Release 7 0 Figure 1 Sample Fax Group Report e Figure 2 is a sample Fax Group Usage Summary Report TOTAL FAX GROUP ATB SUMMARY REPORT Fri Apr 2
86. ride the company or default cover page 203 Walkaway fax A mailbox with this feature is set to expect calls from fax machines rather than from live callers When a call is routed to a mailbox with this feature CNG detection is enabled while the mailbox greeting is playing If the system detects fax tone it processes the incoming fax If it does not detect fax tone it plays the recorded mailbox greeting and prompts This permits callers to dial into a user s mailbox and immediately send a fax without a voice coversheet and without having to respond to prompts or monitor the call Feature bit 256 causes the system to play a brief introductory prompt for walkaway fax mailboxes Note When feature bit 203 is active thesystem listens for fax tone CNG in order to act like a receiving faxmachine when the call is initiated by a sending fax machine Whenfeature bit 240 is active the system always defaults to accepting a faxwhen it does not detect voice This is similar to the function of bit203 However callers will hear fax signals if their voice Copyright 2002 Mitel Networks Corporation 24 Mitel NuPoint Messenger Technical Documentation Release 7 0 recording times out This feature requires feature bit 190 206 Fax delete This feature automatically deletes a fax from a mailbox after it has been delivered It is used in Guaranteed Fax to prevent resending the same message to the fax machine Note Feature bit 237 Automatica
87. ry This limit restricts the user to the set number of dialing digits when retrieving or redirecting a fax to a designated number For example 3 or 4 digits would only allow faxes to be redirected to an internal extension but 11 digits would let the user send faxes long distance If no digits are specified then the number of digits defaults to that entered for the outside caller dialing plan at the Online Configuration Menu Note This limit works in conjunction with RCOS NPA NXX screening Number of fax messages per mailbox This limit is the maximum number of faxes that can be stored in a mailbox at any one time copyright 2002 Mitel Networks Corporation 26 Mitel NuPoint Messenger Technical Documentation Release 7 0 CNG tone detection length This limit is the number of seconds that the NuPoint Messenger server waits to detect the CNG tone from a calling fax machine when walkaway fax is enabled feature bit 203 This limit should be set to zero except for sites with very noisy phone circuits Fax delivery retry frequency This limit is the number of times the server attempts to send a fax message until it is successfully sent The system retries fax delivery when it encounters ring no answer busy or no available fax resource Fax delivery retry interval This limit is the number of minutes the system waits between retries on delivering a fax message Played fax message retention This limit is the maximum number of hour
88. s are then notified of their new fax messages in the same manner as with voice messages for example message waiting light pager stutter dial tone By calling into their mailboxes users can retrieve their fax messages at any time by sending them to any fax machine In addition users can call into their mailboxes from fax phones and retrieve their fax messages online at that fax machine Users of Fax Mail have the same options that are available to them through voice mail fax messages can be played answered or given to another mailbox distribution list or off system telephone fax number Fax Broadcast Fax Broadcast allows a user to make and send a fax message simultaneously to multiple destinations using a distribution list The destinations can include any other users mailboxes users on another NuPoint Voice system connected with the NP Net digital network or outside telephone numbers For example a product manager could disseminate price changes to the sales force with a copy of the new price list and an attached voice message explaining the changes Fax Broadcast messages can be scheduled for future delivery when rates are lower and the NuPoint Messenger server can automatically retry calls to numbers that are busy or do not answer Guaranteed Fax With NuPoint Fax delivery of incoming faxes can be guaranteed even when the company or department fax machine is busy runs out of paper or is otherwise disabled One or m
89. s of Service of the sending mailbox A mailbox owner cannot have a fax delivered to a phone number that is blocked in their RCOS Adding NuPoint Fax Options to COSs Add NuPoint Fax options to mailboxes exactly as you would voice message options You can include them in existing or new FCOSs LCOSs and NCOSs You must generate new COSs for applications peculiar to NuPoint Fax such as guaranteed fax and fax publishing These are some fax mail FCOS options VIP FCOS 190 196 and 200 User can receive and send fax messages and include a cover sheet Callers must use the phone keypad to send a fax VIP FCOS 190 196 200 and 203 Same as above but callers can also send walkaway fax messages VIP FCOS 198 and 200 Fax only mailbox This receives fax messages with no voice annotation and supports a cover page Use bits 193 195 to retrieve messages A sample NuPoint Fax COS Planning Worksheet follows this section Blank worksheets are in Appendix A for photocopying The Fax FCOS and NCOS bits and names are included at the top of the worksheet for your reference If you add fax features to an existing COS without renumbering the COS the existing mailboxes with that COS assigned take on the added fax features If you create a new COS by copying an existing one and modifying it you must assign the new COS to mailboxes see NuPoint Fax Mailboxes Note that there are entries for users standard mailboxes and users broadca
90. s of service FCOS LCOS and NCOS All of these options are described below Read through their descriptions before completing the remaining worksheets Some of the options are similar to those for voice messaging but some are unique to fax handling When you assign a NuPoint Fax feature to a mailbox the appropriate user and outside caller prompts are enabled automatically The voice prompts are described in the System User Guide Fax Features The feature bits described below are included with NuPoint Fax 190 Receive fax messages master feature This feature allows a mailbox to receive fax messages When callers reach the mailbox they are first prompted to leave a voice message then prompted to press L to leave a fax with the voice message Callers can ignore the message prompt and press L to leave a fax without a voice coversheet When the user accesses the mailbox the user is informed that there is a message with a fax there and given options to retrieve the fax online or direct the fax to a fax machine after hearing the voice message Note The mailboxes must also include one or more of the fax delivery features 193 194 195 237 to permit the users to retrieve faxes stored in the mailboxes If feature bit 240 is enabled callers do not need to press L to begin sending a fax the system will detect an incoming fax when it does not hear speech 191 Make fax messages When this feature is assigned to a mailbox the mailbox owner c
91. s that played faxes can be stored in a mailbox Unplayed fax message retention This limit is the maximum number of hours that unplayed faxes can be stored in a mailbox Urgent fax message retention This limit is the maximum number of hours that urgent faxes can be stored in a mailbox Fax receipt retention This limit is the maximum number of hours that fax receipts can be stored in a mailbox Fax Networking Features The following options determine a user s fax capability over an NP Net network to other NuPoint Messenger servers These are entered as part of the network class of service NCOS 10 Make fax messages to the network This feature allows a user to make a fax message and send it over the network 11 Give fax messages to the network This feature permits users to forward fax messages deposited in their mailboxes to users on another system over the network It does not allow users to make a fax message to the network 12 Answer fax messages to the network A user with this feature can reply to a fax message that was sent from another system over the network If feature bit 38 is activated the original message voice and fax will be sent with the reply back across the network Copyright 2002 Mitel Networks Corporation 27 Mitel NuPoint Messenger Technical Documentation Release 7 0 NuPoint Fax and RCOS Like all other types of outbound calls outbound NuPoint Fax calls are controlled by the Restriction Clas
92. ss removes the system from call processing It is recommended that you perform this procedure only during periods of low call traffic Procedure Steps 1 Reach the System Maintenance Menu Reference Menu Map 1 2 Execute a shutdown command Select S System Shutdown Copyright 2002 Mitel Networks Corporation 53 Mitel NuPoint Messenger Technical Documentation Release 7 0 e The system displays the status of each line and the lengths of the message indicator request queues Prompt WARNING This will terminate call processing Type shutdown if you really want to do this Response shutdown 3 If you have a multi module system specify which modules to shut down Prompt modules to shutdown Response a for all modules or the number of a specific module 1 2 3 or 4 You can select multiple modules by entering the IDs separated by commas 3 4 or a range by using a hyphen 2 4 e The system displays the status of each line of the specified modules as idle active or stopped and updates the status every minute until all lines are stopped The system stops any calls still in progress after five minutes 4 lf you are executing a system shutdown wait for the message waiting queue to clear If you are executing a module shutdown on a multi module system do not wait for the message waiting queue to clear Prompt Wait for message waiting queues to be empty Response Y to wait for the queue to
93. st fax mailboxes Ifa user is likely to receive many fax calls he or she should probably have a separate extension for faxes that has an associated broadcast mailbox The broadcast mailbox contains a distribution list consisting of only the user s standard NuPoint Voice mailbox Messages or faxes left in the broadcast mailbox are immediately transferred to the user s standard mailbox as shown in Figure 4 1 Figure 4 1 Broadcast Mailbox Fax Mail Application NuPoint Fax COS Planning Worksheet Fax Feature Bits Number Description 190 Receive Fax Messages 191 Make Fax Messages 192 Give Fax Messages 193 Deliver Fax to Default Fax Phone Number 194 Deliver Fax Online Copyright 2002 Mitel Networks Corporation 28 Mitel NuPoint Messenger Technical Documentation Release 7 0 195 Deliver Fax to Designated Phone Number 196 User Changeable Default Fax Phone Number for Fax Delivery 197 Fax on Demand 198 Receive Fax Messages Only 199 Automatic Receipt for Fax Sent 200 Personal Fax Cover Page 203 Walkaway Fax 206 Fax Delete 207 Fax Verify 230 Deny Changes to Fax Cover Page Options 235 Add From Field on Fax Cover Page 236 Add Promotional Field on Fax Cover Page 237 Automatic Fax Retrieval 238 End of Session Delivery 239 Retrieve All Unplayed Faxes 240 Receive Fax on Record Time Out 256 Enable Fixed Greeting for
94. t a caller designated number e Fax only A fax only mailbox plays any greeting and immediately prepares to receive a fax This can be used in larger fax publishing or audiotext applications to allow the caller to input a fax message A sample Fax Publishing Mailbox Worksheet follows Blank worksheets are at the end of this manual For tree and chain publishing you need a separate worksheet for each mailbox Number the worksheets and fill the sheet numbers in the Continue on Sheet or Go to Sheet columns so you can follow the progression through the tree or chain Write out the greeting if any that you want recorded in the mailbox Enter a description or title of Copyright 2002 Mitel Networks Corporation 32 Mitel NuPoint Messenger Technical Documentation Release 7 0 the fax document you want stored in the fax transmittal mailbox or attach it to the worksheet Fax Publishing Mailbox Worksheet Mailbox No 5223 Name _Fax Publishing Index _ Sheet No 1 Mailbox Type Check only one L Tree J Chain L Greeting Only Ll Fax Only X Greeting with Fax FCOS No LCOS No Tree Chain Go To Mailbox Continue on Input Go to Sheet Input Sheet 1 2 3 4 5 6 7 8 9 Greeting You have selected the index of all documents available in the fax publishing system Fax Document ndex Prepared By Date Config
95. to have faxes downloaded automatically to a preconfigured default fax number when faxes arrive in the mailbox The fax or voice fax message is automatically moved to the saved queue and the message waiting indicator is not triggered This feature is intended to make it easier for mailbox owners who regularly use the same fax machine to retrieve their faxes The mailbox owner can also enable or disable this feature from the user options menu Note When this feature is active the mailbox owner should check the target fax machine frequently since fax messages will not activate a message waiting indicator This feature overrides feature bit 206 Discard fax message after delivery 206 is for guaranteed fax mailboxes only Do not include both bits in the same FCOS 238 End of session delivery copyright 2002 Mitel Networks Corporation 25 Mitel NuPoint Messenger Technical Documentation Release 7 0 This feature is invisible to users However it allows the system administrator to save on outbound fax calls Instead of making an outbound call for each fax this feature enables the system to make only one outbound call for all faxes sent to the same number during a mailbox session Note This feature requires feature bit 193 and or 195 239 Retrieve all unplayed faxes This feature makes it easier for mailbox owners to get their faxes If they do not have automatic fax delivery enabled they have the option to have all faxes concatenated and
96. to the system Install the fax cards Reference CP 7510 6 Turn on the system power Allow the system to boot from the hard disk Install the NuPoint Fax Software 7 Load the NuPoint Fax Optional Feature software Reference CP 5402 8 Add the MVIP fax cards to the Resource Manager configuration Reference TR 1935 CP 6450 Configure for Fax Mail This procedure summarizes the steps necessary to configure Fax Mail in a NuPoint Messenger server It assumes that the appropriate server hardware and software have been installed Copyright 2002 Mitel Networks Corporation 35 Mitel NuPoint Messenger Technical Documentation Release 7 0 Procedure Steps 1 Complete the following worksheets Blank worksheets are near the end of this manual e NuPoint Fax Card Planning Worksheet e NuPoint Fax COS Planning Worksheet e Fax Mail Mailbox Worksheet s 2 Create fax groups and assign them to the line groups that will be used for the fax application Reference CP 7512 Note You should define the fax groups on the currently inactive configuration If the line groups for the fax application do not already exist refer to the Reference and Configuration Manual for procedures to define inbound and outbound line groups 3 Based on your completed NuPoint Fax COS Planning Worksheet customize an FCOS by either copying an existing FCOS and adding bits or by modifying a current FCOS to include bits listed below Note If you are pro
97. ts for NuPoint Fax CP 7508 Shut Down the System CP 5700 Copyright 2002 Mitel Networks Corporation Mitel NuPoint Messenger Technical Documentation Release 7 0 Verify Configuration Parameters CP 5015 CP 6449 add NuPoint Fax to a NuPoint Messenger Server This procedure describes how to add NuPoint Fax capabilities to a NuPoint Messenger server After completing this procedure you must configure one or more of the NuPoint Fax applications Note If your NuPoint Messenger server was configured with NuPoint Fax at the factory the fax cards and fax software have already been installed WARNING AT This process requires the system to be shut down resulting in loss of call processing capabilities Itis recommended that you perform this procedure during periods of low call traffic Note You can find TRs referenced in this procedure in the Technical Reference Manual Procedure Steps Before You Begin 1 Complete a NuPoint Fax Card Planning Worksheet for each module and fax group in the system Blank worksheets are located in Appendix A of this manual 2 Configure fax card jumpers Pay special attention to the base I O address Reference TR 1904 Install the Fax Cards 3 Perform a system shut down Reference CP 5700 Turn off the power
98. ude local mailboxes remote mailboxes on other NuPoint Messenger servers connected by an NP Net network or outdial telephone numbers CP 6454 set Up a Company Fax Cover Page This procedure summarizes the steps necessary to set up a company fax cover page It assumes that the appropriate server hardware and software have been installed You can have a different fax cover page for each line group by assigning a unique administrator s mailbox to each line group and storing a different cover page in each administrator s mailbox Note If you enter a company fax cover page it takes precedence over the default cover page and does not include the dynamic information provided on the default cover page Procedure Steps 1 Plan the layout of the cover page on an 8 5 by 11 inch page Be sure to include e Company name e Address e Telephone number Fax number 2 Make sure that the administrator s mailbox has an FCOS with the bit 200 fax cover page enabled 3 Dial into the system administrator s mailbox from a fax phone and reach the User Options Menu Press 3 for Fax Delivery Options then 2 for Fax Cover Page Copyright 2002 Mitel Networks Corporation 42 Mitel NuPoint Messenger Technical Documentation Release 7 0 When prompted fax the cover page into the mailbox CP 7002 activate the Inactive Configuration This procedure describes how to activate a configuration WARNING This procedure causes the server to
99. umentation Release 7 0 Hunt Group Mailbox Call Fax Number Phone Number Number FCOS LCOS 3201 3201 22 6 3200 3202 3202 22 6 3200 Prepared By Date Configured By Date Fax Publishing Mailbox Configuration For fax publishing you can use any of these types of mailboxes e Tree A tree mailbox routes callers to other mailboxes when they press one of the keypad numbers You must assign the proper features to the mailbox refer to the Reference and Configuration Manual create distribution list 01 in the mailbox with the go to mailboxes in keypad input order and record a message in the mailbox directing the caller to press specific keypad numbers for different information The go to mailboxes can also be tree mailboxes branching the caller further for more specific information e Chain A chain mailbox accepts other mailbox numbers from the caller and branches to them Refer to the NuPoint Voice Reference and Configuration Manual for chain mailbox features e Greeting with fax This mailbox plays your recorded greeting and directs the caller to receive the associated fax e Greeting only This type of mailbox can be used within a fax publishing and audiotext application to give a voice only information message such as the initial welcome greeting to callers Fax on demand Use a greeting only mailbox with bits 194 195 and 197 to permit callers to receive a prestored fax online or a
100. up Admin Description of Fax No Mailbox No FCOS LCOS NCOS _ Cover Page 1 9998 10 1 1 ABC Comm 9991 10 1 1 Fax It To You Prepared By Date Configured By Date NuPoint Voice NuPoint Fax Manual Task List NuPoint Fax Configuration Add NuPoint Fax to a NuPoint Messenger Server CP 6449 Configure for Fax Broadcast CP 6453 Configure for Fax Mail CP 6450 Configure for Fax Publishing CP 6451 Configure for Guaranteed Fax CP 6452 Setup a Company Fax Cover Page CP 6454 Activate the Inactive Configuration CP 7002 Add or Delete Feature Bits CP 5011 Configure a Mailbox for NuPoint Fax CP 7506 Configure Time Zones for NuPoint Fax CP 7509 Customize a Default FCOS CP 5008 Customize an FCOS Copy CP 5007 Define a Fax GroUp CP 7512 Install an Optional Feature CP 5402 Set Limi
101. ured By Date Company Fax Cover Page The last item you need to plan is your company fax cover page The cover page is delivered with all faxes except faxes from users who have their own cover page Lay out an 8 5 by 11 page with your design You should include your company name address telephone number and fax number You can also add your company logo and a short message indicating that the fax is from your company Copyright 2002 Mitel Networks Corporation 33 Mitel NuPoint Messenger Technical Documentation Release 7 0 Fax the company cover page into the system administrator s mailbox es from the User Options Menu You can assign separate administrator s mailboxes each with a different cover page to each outbound line group with fax capability If you do not enter a company cover page the system sends a default cover page for users with no personal cover page The default cover page contains the mailbox owner s name the number of pages in the fax the time and date and if desired a from field and a promotional field Note If you enter a company cover page it takes precedence over the default cover page and does not include the dynamic information provided on the default cover page If feature bit 200 is not enabled for a mailbox the system does not send any cover page with faxes from that mailbox Company Fax Cover Page Worksheet Line Gro
102. urn to the Pager Systems Supported option the Define Pagers option or the Other Features option then enter the correct values 4 When your entries are correct save the parameter settings e Ifyou are not currently modifying the Pager or Message Delivery application proceed as for all applications described above 5 NuPoint Fax Billing and Statistics You can set NuPoint Fax billing rates for the following types of usage Number of received fax messages Number of sent fax messages e Retrieval of non billed fax messages e Retrieval of billed fax messages e Undelivered fax messages Number of fax pages received Number of non billed fax pages received Copyright 2002 Mitel Networks Corporation 56 Mitel NuPoint Messenger Technical Documentation Release 7 0 e Number of billed fax pages received e Fax disk usage These different usages can be combined in many ways to provide users with defined billing levels This chapter describes each usage type For instructions on how to produce billing reports refer to the Reference and Configuration Manual NuPoint Messenger servers offer two other methods of billing mailbox owners for fax usage Fax transactions are recorded in Call Detail Recorder records which can be downloaded to a computerized billing system for interpretation and billing Or the server can place fax calls using mailbox owners long distance carriers and calling card numbers This can eliminate the ne
103. viding users with broadcast mailboxes for fax reception you must customize one FCOS for fax users and another FCOS for the broadcast mailboxes If you offer different levels of service to users you might have to customize more than one FCOS e To modify a current FCOS Reference CP 5011 e To copy a current FCOS and add additional bits Reference CP 5007 190 receive fax messages 191 make fax messages 192 give fax messages 193 deliver fax to default fax phone number 194 deliver fax online 195 deliver fax to designated telephone number 196 user changeable default fax phone number for fax delivery 198 receive fax messages only 199 200 automatic receipt for fax message sent fax cover page 203 walkaway fax 230 deny change capabilities to cover page 235 add from field to the default cover page 236 add promotional message field to the default cover page 237 automatic fax retrieval 238 end of session delivery 239 retrieve all unplayed faxes Copyright 2002 Mitel Networks Corporation 36 Mitel NuPoint Messenger Technical Documentation Release 7 0 4 10 11 240 receive fax on record time out 256 enable fixed greeting for walkaway fax Based on your completed NuPoint Fax COS Planning Worksheet customize an LCOS with these limits parameters Reference CP 7508 Maximum number of digits all
104. with a comma 7 Delete feature bits from the default FCOS as desired Select D Delete Features Prompt Features to delete for help Response The 1 to 3 digit numbers of the feature bits to be deleted The same rules apply to deleting bits as explained for adding bits 8 Verify that the information you have entered so far matches your worksheet Select S Show FCOS Prompt FCOS to show for help Response The number of the default FCOS you have been working with 9 Ifthe information matches your worksheet customization is completed and you can save it If the information does not match your worksheet make the necessary corrections 10 After verifying that your entries are correct save the modified default FCOS by exiting from the Feature Class of Service Menu Renumbering a Default FCOS 1 Choose the default FCOS you wish to renumber Renumbering a default FCOS does not destroy the original default FCOS the original default FCOS can be restored through the Use Template FCOS option in the Feature Class of Service Menu 2 Complete an FCOS Worksheet Reference Reference and Configuration Manual 3 Reach the System Configuration Menu then go to the Feature Class of Service Menu Enter the requested information as described in the following steps from your completed FCOS Worksheet Reference Menu Map 11 Note You can quit at any point in the following steps before you exit the Feature Class of Servi
105. x and explains how they are used in the various applications Planning Your NuPoint Fax Configuration Before you can configure any NuPoint Fax applications you must first assign fax groups to any line groups that will carry fax traffic You can then plan and configure the applications you choose to enable including any of the following tasks Copyright 2002 Mitel Networks Corporation 21 Mitel NuPoint Messenger Technical Documentation Release 7 0 e Assign fax options to existing classes of service COSs e Update current mailboxes and create fax broadcast mailboxes if required for each new NuPoint Fax user e Create Fax Publishing mailbox trees and or chains e Create and configure Guaranteed Fax mailboxes e Create master fax distribution broadcast lists e Create and store a company fax cover page Each of these tasks is covered in detail under the application name Offline Configuration After you install the NuPoint Fax cards but before you assign fax features to COSs you must create fax groups and then associate connect the fax groups with line groups The NuPoint Fax Card Planning Worksheet from the previous chapter has spaces for the information that you need Use the most recent Configuration Report to determine which line groups to connect with fax groups NuPoint Fax Classes of Service COSs The system administration menus contain NuPoint Fax configuration parameters for feature limit and network classe
106. y unexpected requirements In most NuPoint Fax installations mailbox owners have two mailboxes on the system The first is their standard mailbox where they receive and play their messages The second is a broadcast mailbox with walkaway fax enabled which is transparent to the mailbox owner and automatically sends fax messages into the mailbox owner s standard mailbox upon message receipt as shown in Figure 2 1 The reason for the broadcast mailbox is to allow mailbox owners to publish a telephone number where callers can send a fax directly to them This second number goes directly to the broadcast mailbox without first ringing at any telephone This allows for a situation that is familiar to both the caller and the mailbox owner Figure 2 1 The Broadcast Fax Mailbox Setup There are several ways that callers sending faxes can be routed to the correct mailboxes These include DID routing Switch Integration routing Switch Tie Trunk Integration routing and General Access It is possible to combine two or more of these methods to meet user needs and cost requirements Note The primary purpose of the call routing scenarios in this chapter is to show possible switch connections There are many ways to configure line groups and assign fax resources Fax resources can be dedicated to a single line group or shared by inbound and outbound line groups Copyright 2002 Mitel Networks Corporation 11 Mitel NuPoint Messenger Technical Documentation

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