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XPS 15 (L501x) Setup Guide

1. SETUP GUIDE SETUP GUIDE Regulatory model P11F Regulatory type 11 001 Notes Cautions and Warnings K NOTE A NOTE indicates important information that helps you make better use of your computer CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death If you purchased a Dell n Series computer any references in this document to the Microsoft Windows operating systems are not applicable Information in this document is subject to change without notice 2010 Dell Inc rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo XPS Solution Station and DellConnect are trademarks of Dell Inc Intel Pentium and Centrino are registered trademarks and Core is a trademark of Intel Corporation in the U S and other countries Microsoft Windows and the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc is a trademark of the Blu ray Disc Association Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is used by Dell under license Other trademarks and trade names may be used in this docume
2. If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call for your region see Contacting Dell on page 87 82 Product Information If you need information about additional products available from Dell or if you would like to place an order go to the Dell website at www dell com For the telephone number to call for your region or to speak to a sales specialist see Contacting Dell on page 87 Returning Items for Repair Under Warranty or for Credit Prepare all items being returned whether for repair or credit as follows K NOTE Before you return the product to Dell ensure that you back up any data on the hard drive s and on any other storage device in the product Remove any and all confidential proprietary and personal information as well as removable media such as CDs and media cards Dell is not responsible for any of your confidential proprietary or personal information lost or corrupted data or damaged or lost removable media that may be included with your return Getting Help Call Dell to obtain a Return Material Authorization Number and write it clearly and prominently on the outside of the box For the telephone number to call for your region see Contacting Dell on page 87 Include a copy of the invoice an
3. To contact Dell for sales technical support or customer service issues 1 Go to www dell com ContactDell 2 Select your country or region 3 Select the appropriate service or support link based on your requirement 4 Choose the method of contacting Dell that is convenient for you 87 Finding More Information and Resources If you need to reinstall your operating system run a diagnostic program for your computer reinstall system software for more information about the Microsoft Windows operating system and features upgrade your computer with new or additional components like a new hard drive reinstall or replace a worn or defective part 88 See System Recovery Media on page 76 Dell Diagnostics on page 67 My Dell Downloads on page 65 support dell com the Service Manual at support dell com manuals K NOTE In some countries opening and replacing parts of your computer may void your warranty Check your warranty and return policies before working inside your computer If you need to find safety best practices information for your computer review Warranty information Terms and Conditions U S only Safety instructions Regulatory information Ergonomics information and End User License Agreement find your Service Tag Express Service Code You must use the service tag to identify your computer on support dell com or to contact technical support find drivers
4. 3 Turn on your computer 4 When the DELL logo appears press lt F8 gt several times to access the Advanced Boot Options window K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 5 Select Repair Your Computer 6 Select Dell DataSafe Restore and Emergency Backup from the System Recovery Options menu and follow the instructions on the screen K NOTE The restoration process may take an hour or more depending on the size of the data to be restored NOTE For more information see knowledge base article 353560 at support dell com Restoring Your Operating System Upgrading to Dell DataSafe Local Backup Professional K NOTE Dell DataSafe Local Backup Professional may be installed on your computer if you ordered it at the time of purchase Dell DataSafe Local Backup Professional provides additional features that allow you to e Backup and restore your computer based on file types e Backup files to a local storage device e Schedule automated backups To upgrade to Dell DataSafe Local Backup Professional 1 Double click the Dell DataSafe Local Backup icon e in the notification area of your desktop 2 Click UPGRADE NOW 3 Follow the instructions on the screen 75 Restoring Your Operating System System Recovery Media A CAUTION Although the system recovery me
5. Personalize Select the settings icon and then choose the desired option 52 The following are the applications available on Dell Stage NOTE Some of the applications may not be available based on the selections you made while purchasing your computer MUSIC Play music or browse through your music files by album artist or song title You can also listen to radio stations from across the globe The optional Napster application allows you to download songs when connected to the Internet YOUPAINT Draw and edit pictures GAMES Play touch enabled games DOCUMENTS Provides quick access to the Documents folder on your computer View organize or edit your pictures You can create slideshows and collections of your pictures and upload them to Facebook or Flickr when connected to the Internet DELL WEB Provides a preview of up to four of your favorite web pages Click or tap the web page preview to open it in the web browser VIDEO View videos The optional CinemaNow application allows you to purchase or rent movies and TV shows when connected to the Internet SHORTCUTS Provides quick access to your frequently used programs Using Your XPS Laptop STICKYNOTES Create notes or reminders using the keyboard or touch screen These notes will appear on the bulletin board the next time you access STICKYNOTES You can also save notes on your desktop
6. Web Tile Provides a preview of up to four of your favorite web pages The tile allows you to add edit or delete a web page preview Click or tap the web page preview to open it in the web browser You can also create multiple Web Tiles through the Apps Gallery 53 Using Your XPS Laptop NVIDIA Optimus Technology Your XPS laptop is equipped with NVIDIA s Optimus technology The Optimus technology is designed to maximize performance and user experience on your computer while minimizing the impact on battery life It enables you to combine the graphic processing capability of the integrated Intel graphic processing unit GPU with the discrete NVIDIA GPU while running graphic intensive applications such as 3D games The NVIDIA GPU is turned on only for preset applications and thus extends the battery life The Optimus solution is enabled through an application profile When an application is launched the video drivers check if the application has an associated application profile 54 e f an application profile exists the NVIDIA GPU is turned on and the application runs in performance mode The NVIDIA GPU is turned off automatically when the application is closed e f an application profile does not exist the integrated Intel GPU is used The default list of application profiles is updated frequently by NVIDIA and is automatically downloaded to your computer when you are connected to the Internet You c
7. battery AC Adapter NOTE Use only AC adapters specified for use with your computer See the safety information that shipped with your computer Input voltage 100 240 VAC 11 16 VDC Input current 1 50 A 2 30 A 2 50 A maximum Input 50 60 Hz frequency Output power 90 W 130 W AC Adapter Output current 90 W 130 W Rated output voltage Operating temperature Storage temperature 4 62 A continuous 6 70 A continuous 19 5 VDC 0 to 40 C 32 to 104 F 40 to 70 C 40 to 158 F Keyboard Backlit Number of keys Layout 86 U S and Canada 87 Europe 90 Japan 87 Brazil QWERTY AZERTY Kanji Touch Pad position resolution graphics table mode Size Width Height Physical Height Width Depth Weight with 6 cell battery Specifications 240 cpi 100 mm 3 94 inches 56 mm 2 2 inches 32 2 mm to 38 2 mm 1 27 inches to 1 50 inches 381 mm 15 inches 265 4 mm 10 45 inches configurable to less than 2 8 kg 6 17 lb 95 Specifications Computer Environment Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 149 F Relative humidity maximum Operating 10 to 90 noncondensing Storage 5 to 95 noncondensing Maximum vibration using a random vibration spectrum that simulates user environment Operating 0 66 GRMS Non 1 30 GRMS Operating 96 Computer Enviro
8. players and handheld entertainment devices or played and viewed directly on connected TVs projectors and home theater equipment Using Your XPS Laptop Dell DataSafe Online Backup NOTE Dell DataSafe Online is supported only on Windows operating systems NOTE A broadband connection is recommended for fast upload download speeds Dell DataSafe Online is an automated backup and recovery service that helps protect your data and other important files from catastrophic incidents like theft fire or natural disasters You can access the service on your computer using a password protected account For more information go to DellDataSafe com To schedule backups 1 Double click the Dell DataSafe Online icon in the notification area of your desktop 2 Follow the instructions on the screen 51 Using Your XPS Laptop Dell Stage Optional The Dell Stage software provides access to your favorite media and multi touch applications To launch Dell Stage click Start All Programs Dell Stage Dell Stage K NOTE Some of the applications on Dell Stage can also be launched from the All Programs menu You can customize Dell Stage as follows Rearrange an application shortcut Select and hold the application shortcut until it blinks and then drag the application shortcut to a desired location on Dell Stage Minimize Drag the Dell Stage window to the bottom of the screen
9. the keyboard using the System Setup BIOS utility or Windows Mobility Center System Setup 1 Press lt F2 gt during POST Power On Self Test to enter the System Setup BIOS utility 2 In the Function Key Behavior select Multimedia Key First or Function Key First Multimedia Key First This is the default option Press any multimedia key to perform the associated multimedia action For function press lt Fn gt the required function key Function Key First Press any function key to perform the associated function For multimedia action press lt Fn gt the required multimedia key K NOTE The Multimedia Key First option is active only the operating system Windows Mobility Center 1 Press the lt gt lt gt keys or touch the Windows Mobility Center control o on the control strip to launch Windows Mobility Center 2 In the Function Key Row select Function Key or Multimedia Key 38 Using Your XPS Laptop d 1 lt lt H F7 F8 F9 F10 F11 F12 3 Mute the sound 14 Play the previous track or chapter WB Decrease the volume level gt Play or pause Increase the volume level PPI Play the next track or chapter 39 Using Your XPS Laptop Control Strip Features WAVES MAXXAUDIO3 40 Using Your XPS Laptop Power button and light Turns the computer or off when pressed The light on the button indicates the power stat
10. Image Restore only if System Restore did not resolve your operating system problem K NOTE Dell Factory Image Restore may not be available in certain countries or on certain computers K NOTE If Dell Factory Image Restore is not available on your computer use Dell DataSafe Local Backup see Dell DataSafe Local Backup on page 74 to restore your operating system Use Dell Factory Image Restore only as the last method to restore your operating system Restoring Your Operating System This option restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using Dell Factory Image Restore Starting Dell Factory Image Restore 1 Turn on the computer 2 When the DELL logo appears press F8 several times to access the Advanced Boot Options window K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 77 Restoring Your Operating System 3 Select Repair Your Computer The System Recovery Options window appears 4 Select a keyboard layout and click Next 5 To access the recovery options
11. Press the battery down until the battery release latch clicks Using Your XPS Laptop 1 battery release latch 2 battery 3 tabs 3 49 Using Your XPS Laptop Software Features Productivity and Communication You can use your computer to create FastAccess Facial Recognition presentations brochures greeting cards Your computer may have the FastAccess fliers and spreadsheets You can also edit facial recognition feature This feature and view digital photographs and images helps keep your Dell computer secure by Check your purchase order for software learning the unique appearance of your installed on your computer face and uses this to verify your identity After connecting to the Internet you can to automatically supply login information access websites setup an e mail account when you would normally enter this and upload or download files information yourself such as for logging on to a Windows account or secure websites For more information click Start 9 5 All Programs FastAccess 50 Entertainment and Multimedia You can use your computer to watch videos play games create your own CDs DVDs listen to music and Internet radio stations You can download or copy pictures and video files from portable devices such as digital cameras and cell phones Optional software applications enable you to organize and create music and video files that can be recorded to disc saved on portable products such as MP3
12. and downloads readme files access technical support and product help check on your order status for new purchases find solutions and answers to common questions locate information for last minute updates about technical changes to your computer or advanced technical reference material for technicians or experienced users Finding More Information and Resources See the safety and regulatory documents that shipped with your computer and also see the Regulatory Compliance Homepage at www dell com regulatory_compliance the bottom of your computer the Dell Support Center To launch the Dell Support Center click the icon in the notification area of your desktop support dell com 89 Specifications 4 This section provides information that you may need when setting up updating drivers for and upgrading your computer K NOTE Offerings may vary by region For more information regarding the configuration of your computer see the About Your System section in the Dell Support Center To launch the Dell Support Center click the icon in the notification area of your desktop Computer Model Memory Dell XPS L501X Memory module Computer Information Boner System chipset Mobile Intel 5 series express chipset 57 capacities Processor type Intel Core i5 Minimum Intel Core i5 Intel Core i7 Intel Pentium Maximum memory 90 two user accessible SODIMM connectors 1 GB 2 GB and 4 GB 2 G
13. digita combo connector Connects to amplifiers speakers or a Headph digital S PDIF b Cc lifi k TVs for digital audio output Can also be used to connect to a pair of headphones 9 Audio in Microphone connector Connects to a microphone inputs signal for use with audio programs NOTE You can set up 5 1 channel speakers by using the three audio connectors 5 6 and 7 or by using the S PDIF connector 6 23 Using Your XPS Laptop 24 Using Your XPS Laptop 8 esata eSATA USB combo connector with USB PowerShare Connects to eSATA compatible storage devices such as external hard drives or optical drives or USB devices such as a mouse keyboard printer external drive or MP3 player The USB PowerShare feature allows you to charge USB devices when the computer is powered on off or in Sleep state NOTE Certain USB devices may not charge when the computer is powered off or in sleep state In such cases turn on the computer to charge the device NOTE If you turn off your computer while charging a USB device the device stops charging To continue charging disconnect the USB device and connect it again NOTE The USB PowerShare feature is automatically shut off when only 10 of the total battery life remains 25 Using Your XPS Laptop Left View Features E EE 7 1 USB 3 0 connector Connec
14. folders You can personalize the Dock by Adding or removing icons Grouping related icons into categories Changing the color and location of the Dock Changing the behavior of the icons Add a Category 1 Right click the Dock click Category The Add Edit Category window appears 2 Enter a title for the category in the Title field 3 Select an icon for the category from the Select an image box 4 Click Save Add an Icon Drag and drop the icon to the Dock or a category 56 Remove a Category or Icon 1 Right click the category or icon on the Dock and click Delete shortcut or Delete category 2 Follow the instructions on the screen Personalize the Dock 1 Right click the Dock and click Advanced Setting 2 Choose the desired option to personalize the Dock Solving Problems This section provides troubleshooting information for your computer If you cannot solve your problem using the following guidelines see Using Support Tools on page 64 or Contacting Dell on page 87 WARNING Only trained service personnel should remove the computer cover See the Service Manual at support dell com manuals for advanced service instructions Beep Codes Your computer might emit a series of beeps during start up if there are errors or problems This series of beeps called a beep code identifies a problem If this occurs write down the beep code and conta
15. operating systems provide a System Restore option which allows you to return your computer to an earlier operating state without affecting data files if changes to the hardware software or other system settings have left the computer in an undesirable operating state Any changes that System Restore makes to your computer are completely reversible CAUTION Make regular backups of your data files System Restore does not monitor your data files or recover them Starting System Restore 1 Click Start 2 In the search box type System Restore and press Enter K NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action Restoring Your Operating System 3 Click Next and follow the instructions on the screen In the event that System Restore did not resolve the issue you may undo the last system restore Undoing the Last System Restore K NOTE Before you undo the last system restore save and close all open files and exit any open programs Do not alter open or delete any files or programs until the system restoration is complete 1 Click Start 2 In the search box type System Restore and press Enter 3 Click Undo my last restoration and click Next 73 Restoring Your Operating System Dell DataSafe Local Backup A CAUTION Using Dell DataSafe Local Backup
16. 60Hz 1 50 2 30 19 5 4 62 A 6 70 A 11 16 VDC 2 50A VDC For details read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance 98 Index A airflow allowing 7 Audio control panel 41 B backup and recovery 51 battery status light 31 B CAS card 14 calling Dell 85 Camera 45 CDs playing and creating 51 computer capabilities 50 computer setting up 7 connect ing to the Internet 20 Contacting Dell online 87 Control strip 31 customer service 80 D DataSafe Local Backup 74 DellConnect 80 Dell Diagnostics 67 Dell Dock 56 Dell Factory Image Restore 77 Dell Stage 52 Dell Support Center 64 Diagnostic Checklist 86 drivers and downloads 89 DVDs playing and creating 51 99 Index E email addresses for technical support 81 finding more information 88 flick 46 FTP login anonymous 81 H hard drive activity light 31 hardware problems diagnosing 67 Hardware Troubleshooter 67 help getting assistance and support 79 Internet connection 20 100 ISP Internet Service Provider 20 M memory problems solving 61 mini DisplayPort connector 29 Multimedia Control Keys 38 N network connection fixing 59 NVIDIA Optimus Technology 54 Optical Drive Using 42 power problems solving 60 power strips using 8 problems solving 57 p
17. B 8 GB 1066 MHz 1333 MHz SODIMM DDR3 NOTE For instructions on upgrading the memory see the Service Manual at support dell com manuals Memory type Connectors Audio one microphone in connector one stereo headphones speakers connector NOTE You can also use the connectors to set up 5 1 channel speakers S PDIF one headphone digital S PDIF combo connector Mini Card one full Mini Card slot one half Mini Card slot Connectors HDMI connector Network adapter USB Mini DisplayPort eSATA Media Card Reader Antenna in connector optional Specifications one 19 pin connector one RJ45 connector two 4 pin USB 3 0 compliant connectors one 20 pin connector one 7 pin 4 pin eSATA USB combo connector with PowerShare one 9 in 1 slot one MCX connector 91 Specifications Media Card Reader Cards Secure Secure Output Secure Secure SD Digi supported memory card Digi Digi Capacity S ta ta IO ta DH Digi ta SD Input High C eXtended Capacity SDXC Memory Stick Memory Stick PRO MSXC Memory Card MultiMedia Card MMC xD Picture Card Camera Camera 2 0 megapixel HD resolution Video resolution 1280 x 720 92 Communications Modem external V 92 56 K USB optional modem Network 10 100 1000 Ethernet adapter LAN on system board Wireless WLAN WWAN optional WiMAX Wi Fi abgn agn and Bluetooth wi
18. End Task If a program crashes repeatedly Check the software documentation If necessary uninstall and then reinstall the program NOTE Software usually includes installation instructions in its documentation or on the CD 62 If the computer stops responding or a solid blue screen appears CAUTION You might lose data if you are unable to perform an operating system shutdown If you are unable to get a response by pressing a key on your keyboard or by moving your mouse press the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer If a program is designed for an earlier Microsoft Windows operating system Run the Program Compatibility Wizard The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier version of Microsoft Windows operating system To run the Program Compatability Wizard 1 Click Start Control Panel Programs Run programs made for previous versions of Windows 2 In the welcome screen click Next 3 Follow the instructions on the screen If you have other software problems Back up your files immediately Use a virus scanning program to check the hard drive or CDs e Save and close any open files or programs and shut down your computer through the Start e menu e Check the software documentation or contact the software manufacturer for troubleshooting
19. Select your wireless display adapter from the Detected wireless displays list 9 Enter the security code that appears on your TV To enable wireless display 1 Double click the Intel Wireless Display icon EJ on the desktop The Intel Wireless Display window appears 2 Select Connect to Existing Adapter K NOTE For more information on wireless display see the documentation that shipped with your wireless display adapter Setting Up Your XPS Laptop Set Up the TV Tuner Optional NOTE Availability of the TV tuner may vary by region To set up the TV tuner 1 If not already inserted turn off the computer and insert the mini B CAS card into the SIM card slot on your computer Japan only 2 Connect the TV digital antenna cable or the cable adapter to the antenna in connector on your computer 3 Turn on your computer 4 Click Start Programs Windows Media Center Tasks Settings TV 5 Follow the instructions on the screen 19 Setting Up Your XPS Laptop Connect to the Internet Optional To connect to the Internet you need an external modem or network connection and an Internet Service Provider ISP If an external USB modem or WLAN adapter is not a part of your original order you can purchase one from www dell com Setting Up a Wired Connection e f you are using a dial up connection connect the telephone line to the optional external USB modem and to the te
20. an also create application profiles for any application on your computer This may be required for newly released games or applications that do not have a default application profile Changing the Application Profile Settings 1 Right click the desktop and select NVIDIA Control Panel 2 In the NVIDIA Control Panel window click 3D Settings to expand the selection if not already expanded and then click Manage 3D Settings 3 In the Program Settings tab click Add and browse to select the application s executable file exe Once added you can change the settings for that application To change the settings for a specific application select the application in the Select a program to customize list and make the desired changes K NOTE For more information on the options and settings available in the NVIDIA Control Panel click Help Using Your XPS Laptop Free Fall Sensor Free fall sensor protects your computer hard drive from possible damage by detecting a free fall state caused by accidentally dropping the computer When a free fall state is detected the hard drive is placed in a safe state to protect against damage to the read write head and possible data loss Your hard drive returns to normal operation when the free fall state is no longer detected 55 Using Your XPS Laptop Dell Dock Optional The Dell Dock is a group of icons that provides easy access to frequently used applications files and
21. at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available 86 Diagnostic Checklist Name e Date Address Phone number Service Tag bar code on the bottom of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Devices Expansion cards Are you connected to a network Yes No etwork version and network adapter Programs and versions See your operating system documentation to determine the contents of the computer s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed Getting Help Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 K NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area
22. best describes the problem and follow the remaining troubleshooting steps Using Support Tools Dell Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems on page 62 and run Dell Diagnostics before you contact Dell for technical assistance K NOTE Dell Diagnostics works only on Dell computers K NOTE The Drivers and Utilities disc may not ship with your computer Ensure that the device that you want to test displays in the system setup program and is active Press F2 during POST Power On Self Test to enter the System Setup BIOS utility Start Dell Diagnostics from your hard drive or from the Drivers and Utilities disc 67 Using Support Tools Starting Dell Diagnostics From Your Hard Drive Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive K NOTE If your computer cannot display a screen image contact Dell see Contacting Dell on page 87 for assistance 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly 2 Turn on or restart your computer 3 When the DELL logo appears press lt F12 gt immediately Select Diagnostics from the boot menu and press lt Enter gt This may invoke the Pre Boot System Assessment PSA on your computer K NOTE If you wait too long and the operating system logo appears continue to wait until you see
23. ct Dell see Contacting Dell on page 87 for assistance K NOTE To replace parts see the Service Manual at support dell com Beep Code One Two Three Four Five Six Seven Eight Possible Problem Possible system board failure BIOS ROM checksum failure No RAM detected NOTE If you installed or replaced the memory module ensure that the memory module is seated properly Possible system board failure Chipset error RAM read write failure Real Time Clock failure Video card or chip failure Processor failure Display failure 57 Solving Problems Touch Screen Problems Some or all multi touch features are not working Certain touch and multi touch features may be disabled To enable them double click the Flicks icon in the notification area of your desktop In the Pen and Touch window select the Touch tab and ensure that Use your finger as an input device and Enable multi touch gestures and inking options are selected e The multi touch feature may not be supported by the application e The touch screen is calibrated at the factory and does not require re calibration If you choose to calibrate the touch screen click Start Control panel Hardware Sound Tablet PC Settings Calibrate NOTE Improper calibration may lead to inaccurate touch sensitivity 58 If the touch screen starts losing its sensitivity The touch screen may have forei
24. d a letter describing the reason for the return Include a copy of the Diagnostics Checklist see Diagnostic Checklist on page 86 indicating the tests that you have run and any error messages reported by Dell Diagnostics see Dell Diagnostics on page 67 Include any accessories that belong with the item s being returned AC adapter cable software guides and so on if the return is for credit 83 Getting Help 5 Pack the equipment to be returned in the original or equivalent packing materials K NOTE You are responsible for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C O D packages are not accepted K NOTE Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you 84 Getting Help Before You Call K NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently You may also be asked for your Service Tag Locating Your Service Tag The Service Tag for your computer can be found on a label at the bottom of your computer 1 1 Service Tag 85 Getting Help Remember to fill out the following Diagnostic Checklist If possible turn on your computer before you call Dell for assistance and call from a telephone
25. des amp Accessories For more information about Dell Support Center and available support tools go to DellSupportCenter com My Dell Downloads K NOTE My Dell Downloads may not be available in all regions Some of the software pre installed on your new Dell computer do not include a backup CD or DVD This software is available on the My Dell Downloads website From this website you can download available software for reinstallation or create your own backup media To register and use My Dell Downloads 1 Go to DownloadStore dell com media 2 Follow the instructions on the screen to register and download the software 3 Reinstall the software or create a backup media for future use Using Support Tools System Messages If your computer has an issue or error it may display a system message that will help you identify the cause and action needed to resolve the issue K NOTE If the message that appeared is not listed in the following examples see the documentation for either the operating system or the program that was running when the message appeared or contact Dell see Contacting Dell on page 87 for assistance 65 Using Support Tools CMOS checksum error Possible system Enter system setup and ensure that the board failure or RTC battery low Replace boot sequence information is correct see the battery see the Service Manual at the Service Manual at support dell com support dell com manua
26. dia is designed to preserve the data files on your computer it is recommended that you backup your data files before using the system recovery media You can use the system recovery media created using Dell DataSafe Local Backup to return your hard drive to the operating state it was in when you purchased the computer while preserving the data files on your computer Use the system recovery media in case of Operating system failure that prevents the use of the recovery options installed on your computer Hard drive failure that prevents data from being recovered 76 To restore the operating system and Dell factory installed software on your computer using the system recovery media 1 Insert the system recovery disc or USB key and restart the computer 2 When the DELL logo appears press lt F12 gt immediately K NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again 3 Select the appropriate boot device from the list and press Enter 4 Follow the instructions on the screen Dell Factory Image Restore CAUTION Using Dell Factory Image Restore to restore your operating system permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer If possible back up the data before using this option Use Dell Factory
27. dures See Online Services on page 81 for a more extensive list of Dell Support online 5 If the preceding steps have not resolved the problem see Before You Call on page 85 K NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures K NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code open the Dell Accessories folder double click the Express Service Code icon and follow the directions K NOTE Some of the services are not always available in all locations outside the continental U S Call your local Dell representative for information on availability 79 Getting Help Technical Support and Customer Service Dell s support service is available to answer your questions about Dell hardware Our support staff use computer based diagnostics to provide fast accurate answers To contact Dell s support service see Before You Call on page 85 and then see the contact information for your region or go to support dell com 80 DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your prob
28. een feature if you selected the option at the time of purchase For information on the touch screen gestures see Touch Screen Gestures on page 46 45 Using Your XPS Laptop Touch Screen Gestures Optional NOTE Some of these gestures are application specific and may not work across applications Zoom Allows you to increase or decrease the magnification of the screen content Pinch Allows you to zoom in or zoom out by moving two fingers apart or bringing them closer together on the screen To zoom in Move two fingers apart to enlarge the view of the active window To zoom out Move two fingers close together to reduce the view of the active window Dwell Allows you to access additional information by simulating a right click Press and hold a finger on the touch screen to open context sensitive menus Flick Allows you to flip content forward or backward based on the direction of the flick Move a finger quickly in the desired direction to flip through content in the active window like pages in book Flick also works vertically when navigating content such as images or songs in a playlist Scroll Allows you to scroll through content The scroll features include Pan Allows you to move the focus on the selected object when the entire object is not visible Move two fingers in the desired direction to pan scroll the selected object Scroll Vertica
29. em Recovery Media on page 76 13 Setting Up Your XPS Laptop Install the SIM Card Optional K NOTE Installing a SIM card is not required if you are using an EVDO card to access the Internet K NOTE Installing mini B CAS card into the SIM card slot is required to set up and view ISDB T digital TV in Japan Installing a Subscriber Identity Module SIM card on your computer allows you to connect to the Internet To access the Internet you must be within the network of your cellular service provider To install the SIM card 1 Turn off your computer 2 Remove the battery see Removing and Replacing the Battery on page 48 3 In the battery bay slide the SIM card into the SIM card slot 4 Replace the battery see Removing and Replacing the Battery on page 48 5 Turn on your computer To remove the SIM card press and eject the SIM card 14 Setting Up Your XPS Laptop 1 battery bay 2 SIM card slot 5 SIM card 15 Setting Up Your XPS Laptop Enable or Disable Wireless Optional Setting Up Your XPS Laptop To enable or disable wireless 1 Ensure that your computer is turned on 2 Press the wireless key p on the function key row on the keyboard The current status of the wireless radios appears on the screen Wireless enabled v e Wireless disabled 3 Press the wireless key p again to switch between t
30. en placing discs on the optical drive tray To place a disc in the optical drive 1 Press the eject button on the optical drive 2 Pull out the optical drive tray 3 Place the disc label side up in the center of the optical drive tray and snap the disc onto the spindle 4 Push the optical drive tray back into the drive Using the Emergency Eject Hole If the optical drive tray does not eject when you press the eject button you can use the emergency eject hole to open the drive tray To open the drive tray using the emergency eject hole 1 Turn off the computer 2 Insert a small pin or unfolded paper clip into the emergency eject hole and push firmly until the drive tray opens 42 aA UNBE Using Your XPS Laptop disc spindle optical drive tray emergency eject hole eject button 43 Using Your XPS Laptop Display Features 44 Using Your XPS Laptop Microphone Provides high quality sound for video conferencing and voice recording 2 Camera indicator light Indicates if the camera is on or off 3 Camera Built in camera for video capture conferencing and chat The camera supports the H 264 video compression codec which provides high quality video at low data transmission rates Display Your display can vary based on selections you made when purchasing your computer The display may support the touch scr
31. er solid white off Battery solid amber off Computer state s on standby off hibernate on standby off hibernate on standby on standby off hibernate off hibernate Power Button Light or XPS Logo Light Indicator light status solid white breathing white off Computer state s on standby off hibernate Battery charge status charging fully charged low battery lt 10 not charging K NOTE For information on power problems see Power Problems on page 60 24 Using Your XPS Laptop Disabling Battery Charging You may be required to disable the battery charging feature while on an airplane flight To quickly disable the battery charging feature 1 Ensure that your computer is turned on 2 Press the battery health meter key L on the function key row on the keyboard 3 In the Battery Life tab select the Disable battery charging check box K NOTE Battery charging can also be disabled in the System Setup BIOS utility 35 Using Your XPS Laptop Touch Pad Gestures Scroll Allows you to scroll through content The scroll feature includes Scroll Vertical Allows you to scroll up or down on the active window C 4 Move two fingers up or down to scroll the selected object Move two fingers up or down at a fast pace to activate vertical auto scrolling Tap on the touch pad to stop auto scrolling 36 Scroll Horizontal Allows you to scroll left or
32. ers reception on your computer An unwanted signal is creating interference by interrupting or blocking other signals Some possible causes of interference are Power keyboard and mouse extension cables Too many devices connected to a power strip Multiple power strips connected to the same electrical outlet Solving Problems Memory Problems If you receive an insufficient memory message e Save and close any open files and exit any open programs you are not using to see if that resolves the problem e See the software documentation for minimum memory requirements If necessary install additional memory see the Service Manual at support dell com manuals Reseat the memory module s into the connector s see the Service Manual at support dell com manuals f the problem persists contact Dell see Contacting Dell on page 87 If you experience other memory problems Run Dell Diagnostics see Dell Diagnostics on page 67 fthe problem persists contact Dell see Contacting Dell on page 87 61 Solving Problems Lockups and Software Problems If the computer does not start up Ensure that the AC adapter cable is firmly connected to the computer and to the electrical outlet If a program stops responding End the program 1 Press lt Ctrl gt lt Shift gt lt Esc gt simultaneously 2 Click Applications 3 Select the program that is no longer responding 4 Click
33. es For more information on the power button light see Status Lights and Indicators on page 34 aps lock status light Turns on if the Caps Lock is enabled amp c lock light Ti if the C Lock i bled 75 T Wireless status light Turns on if wireless is enabled For more information see Enable or Disable Wireless on page 16 Battery status light Indicates the battery charge status For more information on the battery status light see Status Lights and Indicators on page 34 NOTE The battery is charging when the computer is powered using the AC adapter Windows Mobility Center control Touch to launch the Windows Mobility Center Ei Instant launch control Touch to launch predefined application of your choice 11 Audio control panel control Touch to launch the Dell Audio control panel The control panel allows you to setup studio quality audio output on your computer You can also change the audio settings such as volume external speaker setup and microphone setup 41 Using Your XPS Laptop Using the Optical Drive AA CAUTION Do not press down on the optical drive tray when you open or close it Keep the optical drive tray closed when you are not using the drive A CAUTION Do not move the computer while playing or recording a disc The optical drive plays or records CDs DVDs and Blu ray Discs optional Ensure that the side with print or writing is facing upward wh
34. gn particles such as sticky notes that are blocking the touch sensors To remove these particles 1 Turn off the computer 2 Disconnect the AC adapter from the wall outlet CAUTION Do not use water ora cleaning liquid to wipe the touch screen 3 Use a clean lint free cloth can spray mild non abrasive cleaner or water on cloth if needed but not on the screen and wipe the surface and sides of the touch screen to remove any dirt or fingerprints Network Problems Wireless Connections If the wireless network connection is lost The wireless router is offline or wireless has been disabled on the computer Check your wireless router to ensure it is powered on and connected to your data source cable modem or network hub e Check if wireless is enabled on the computer see Enable or Disable Wireless on page 16 Re establish your connection to the wireless router see Setting Up a Wireless Connection on page 20 Interference may be blocking or interrupting your wireless connection Try moving the computer closer to your wireless router Solving Problems Wired Connections If the wired network connection is lost The network cable is loose or damaged e Check the network cable to ensure it is plugged in and not damaged 59 Solving Problems Power Problems If the power light is off The computer is either turned off in hibernate mode or is not receiving power Press the p
35. he wireless enabled or disabled states K NOTE The wireless key allows you to quickly turn off wireless radios Wi Fi Bluetooth such as when you are asked to disable all wireless radios on an airplane flight 17 Setting Up Your XPS Laptop Set Up Wireless Display Optional K NOTE Wireless display may not be supported on all computers Wireless display can only be set up on computers with Processor Intel Core i3 3xx to i7 6xx Video Intel HD Graphics controller WLAN card Intel Centrino 6100 6200 6300 or Intel Centrino Advanced N WiMAX 6250 Operating Windows 7 Home Premium system Professional or Ultimate Driver Download and install the latest driver for Intel Wireless Display Connection Manager available at support dell com 18 To set up wireless display on your computer 1 Ensure that your computer is turned on 2 Ensure that wireless is enabled see Enable or Disable Wireless on page 16 3 Connect the wireless display adapter to the TV K NOTE The wireless display adapter does not ship with your computer and must be purchased separately 4 Turn on the TV and the wireless display adapter 5 Select the appropriate video source for your TV such as HDMI1 HDMI2 or S Video 6 Double click the Intel Wireless Display icon on the desktop The Intel Wireless Display window appears 7 Select Scan for available displays 8
36. information Ensure that the program is compatible with the operating system installed on your computer Solving Problems Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program Write down any error message that is displayed to help in troubleshooting when contacting Dell 63 Using Support Tools 4 Dell Support Center The Dell Support Center helps you find the service support and system specific information you need To launch the application click the icon in the notification area of your desktop The Dell Support Center home page displays your computer s model number service tag express service code and service contact information The home page also provides links to access Self Help Troubleshooting Security System Performance Network Internet Backup Recovery and Windows operating system 64 Alerts technical support alerts relevant to your computer Assistance from Dell Technical Support with DellConnect Customer Service Training and Tutorials How To Help with Solution Station and Online Scan with PC CheckUp About Your System System Documentation Warranty Information System Information Upgra
37. l Allows you to scroll up or scroll down on the active window Move a finger up or down to activate vertical scrolling Using Your XPS Laptop Scroll Horizontal Allows you to scroll right or left on the active window Move a finger to the right or left to activate horizontal scrolling Rotate Allows you to rotate the active content on the screen Twist Allows you to rotate the active content using two fingers Keeping a finger or thumb in place move the other finger in an arced direction right or left You can also rotate the active content by moving both the fingers in a circular motion 47 Using Your XPS Laptop Removing and Replacing the Battery WARNING Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer Z WARNING Using an incompatible battery may increase the risk of fire or explosion This computer should only use a battery purchased from Dell Do not use batteries from other computers Z WARNING Before removing the battery shut down the computer and remove external cables including the AC adapter 48 To remove the battery 1 Turn off the computer and turn it over 2 Slide the battery release latch to the unlock position 3 Lift the battery up at an angle and remove it from the battery bay To replace the battery 1 Align the tabs on the battery with the slots on the battery bay 2
38. lem and repair it all under your supervision For more information go to www dell com DellConnect Online Services You can learn about Dell products and services on the following websites e www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only WWW euro dell com Europe only www dell com la Latin American and Caribbean countries e www dell ca Canada only You can access Dell Support through the following websites and e mail addresses Dell Support Websites support dell com support jp dell com Japan only support euro dell com Europe only supportapj dell com Asia Pacific only Getting Help Dell Support E mail Addresses mobile support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales E mail Addresses apmarketing dell com Asian Pacific countries only e sales_canada dell com Canada only Anonymous File Transfer Protocol FTP ftp dell com Log in as user anonymous and use your e mail address as your password 81 Getting Help Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order
39. lephone wall connector before you set up your Internet connection If you are using a DSL or cable satellite modem connection contact your ISP or cellular telephone service for setup instructions To complete setting up your wired Internet connection follow the instructions in Setting Up Your Internet Connection on page 21 20 Setting Up a Wireless Connection K NOTE To set up your wireless router see the documentation that shipped with your router Before you can use your wireless Internet connection you need to connect to your wireless router To set up your connection to a wireless router 1 Ensure that wireless is enabled on your computer see Enable or Disable Wireless on page 16 2 Save and close any open files and exit any open programs 3 Click Start e Control Panel 4 In the search box type network and then click Network and Sharing Center Connect to a network 5 Follow the instructions on the screen to complete the setup Setting Up Your Internet Connection ISPs and ISP offerings vary by country Contact your ISP for offerings available in your country If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later Have your ISP information ready If you do not have an ISP the Connect to the Internet wizard can help you get one Setting Up Yo
40. log on as a local user To access the command prompt type administrator in the User name field then click OK 6 Click Dell Factory Image Restore The Dell Factory Image Restore welcome screen appears K NOTE Depending upon your configuration you may need to select Dell Factory Tools then Dell Factory Image Restore 7 Click Next The Confirm Data Deletion screen appears K NOTE If you do not want to proceed with the Factory Image Restore click Cancel 78 8 Select the check box to confirm that you want to continue to reformat the hard drive and restore the system software to the factory condition then click Next The restore process begins and may take five or more minutes to complete A message appears when the operating system and factory installed applications have been restored to factory condition 9 Click Finish to restart the computer Getting Help If you experience a problem with your computer you can complete the following steps to diagnose and troubleshoot the problem 1 See Solving Problems on page 57 for information and procedures that pertain to the problem your computer is experiencing 2 See Dell Diagnostics on page 67 for procedures on how to run Dell Diagnostics 3 Fill out the Diagnostic Checklist on page 86 4 Use Dell s extensive suite of online services available at Dell Support support dell com for help with installation and troubleshooting proce
41. ls or Contact manuals Dell see Contacting Dell on page 87 for CAUTION Hard Drive SELF MONITORING assistance SYSTEM has reported that a parameter has Hard disk drive failure Possible hard disk exceeded its normal operating range Dell drive failure during POST Contact Dell see recommends that you back up your data Contacting Dell on page 87 for assistance regularly A parameter out of range may Hard disk drive read failure Possible or may not indicate a potential hard drive hard disk drive failure during HDD boot problem S M A R T error possible hard drive test Contact Dell see Contacting Dell on failure Contact Dell see Contacting Dell on page 87 for assistance page 87 for assistance No boot device available No bootable partition on hard drive the hard drive cable is loose or no bootable device exists e f the hard drive is your boot device ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device 66 Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To start the Hardware Troubleshooter 1 Click Start Help and Support 2 Type hardware troubleshooter in the search field and press lt Enter gt to start the search 3 In the search results select the option that
42. mation 82 Mexican Standard Only for Mexico 98 Returning Items for Repair Under Warranty or tor Credito ratae 83 Index iocus nen rd 99 Before You 85 Contacting sss es 87 Contents Setting Up Your XPS Laptop This section provides information about WARNING Do not block push objects setting up your Dell XPS laptop into or allow dust to accumulate in the air vents Do not place your Dell Before Setti ng U p Your computer in a low airflow environment Computer such as a closed briefcase or on fabric MM surfaces such as carpets or rugs while When positioning your computer ensure that it is powered on Restricting the airflow you allow easy access to a power source can damage the computer deteriorate adequate ventilation and a level surface to the computer performance or cause place your computer a fire The computer turns on the fan Restricting airflow around your laptop may when the computer gets hot Fan cause it to overheat To prevent overheating noise is normal and does not indicate a ensure that you leave a minimum of 5 1 cm problem with the fan or the computer 2 inches on the right and left sides You CAUTION Placing or stacking heavy should never place your computer in an or sharp objects on the computer may enclosed space such as a cabinet or drawer result in permanent damage to the while it is powered on computer Se
43. nd contact Dell see Contacting Dell on page 87 for assistance K NOTE The Service Tag for your computer is displayed at the top of each test screen The Service Tag helps you identify your computer when you contact Dell 9 When the tests complete close the test screen to return to the Choose An Option window 10 To exit Dell Diagnostics and restart the computer click Exit 11 Remove the Drivers and Utilities disc Using Support Tools 71 Restoring Your Operating System You can restore the operating system on your computer using any of the following options CAUTION Using Dell Factory Image Restore or the Operating System disc to restore your operating system permanently deletes all data files on your computer If possible backup your data files before using these options Option Use System Restore as the first solution Dell DataSafe Local Backup when System Restore does not resolve your problem System recovery media when operating system failure prevents the use of System Restore and DataSafe Local Backup when installing the Dell factory installed software a newly installed hard drive Dell Factory Image Restore to restore your computer to the operating state it was in when you received your computer Operating System disc to reinstall only the operating system on your computer K NOTE The Operating System disc may not ship with your computer 72 System Restore The Microsoft Windows
44. nment Maximum shock for operating measured with Dell Diagnostics running on the hard drive and a 2 ms half sine pulse for non operating measured with the hard drive in head parked position and a 2 ms half sine pulse Operating 110 G Non 160G Operating Altitude maximum Operating 15 2 to 3048 50 to 10 000 ft Storage 15 2 to 10 668 50 to 35 000 ft Airborne G2 or lower as defined contaminant level by ISA S71 04 1985 Appendix Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U S patents and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited 97 Appendix Information for NOM or Official Mexican Standard Only for Mexico The following information is provided in the device s described in this document in accordance with the requirements of the Official Mexican Standard NOM Importer Dell M xico S A de Paseo de la Reforma 2620 Flat 11 Col Lomas Altas 11950 M xico D F Regulatory Electricity Output model number Voltage Frequency consumption voltage Output intensity P11F 100 240 50
45. nt to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own July 2010 P N NOKR7 Rev A00 Contents Setting Up Your XPS Laptop 7 Using Your XPS Laptop 22 Before Setting Up Your Computer 7 Right View Features 22 Connect the AC Adapter 8 Left View Features 26 Connect the Network Cable Front View 27 Optional 9 Back View Features 28 Press the Power Button 10 Computer Base and Keyboard Set Up Microsoft Windows 11 Features cse dais P dendum p 30 Create System Recovery Media Status Lights and Indicators 4 12 Disabling Battery Charging 55 Install the SIM Card Optional 14 Touch 36 Enable or Disable Wireless Multimedia Control Keys 38 Di Us LOK Control Strip Features 40 t tional et Up Wireless Display Optional Using the Optical Drive 42 Set Up the TV Tuner Optional 19 25 Display Features 44 ttot t t tional Onn Re vera Touch Screen Gestures Optional 46 Contents Removing and Replacing the Battery avs
46. ower button The computer resumes normal operation if it is off or in hibernate mode Reseat the AC adapter cable into both the power connector on the computer and the electrical outlet e f the AC adapter cable is plugged into a power strip ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on Also bypass power protection devices power strips and power extension cables to verify that the computer turns on properly 60 Ensure that the electrical outlet is working by testing it with another device such as a lamp e Check the AC adapter cable connections If the AC adapter has a light ensure that the light on the AC adapter is on If the power light is solid white and the computer is not responding The display may not be responding Press the power button until the computer turns off and then turn it back on e If the problem persists contact Dell see Contacting Dell on page 87 If the power light is breathing white The computer is in standby or the display may not be responding Press a key on the keyboard move the connected mouse or a finger on the touch pad or press the power button to resume normal operation e f the display is not responding press the power button until the computer turns off and then turn it back on e If the problem persists contact Dell see Contacting Dell on page 87 If you encounter interference that hind
47. ower the computer and charge the battery s USB 3 0 connector Connects to USB devices such as a mouse keyboard printer external drive or MP3 player Security cable slot Attaches a commercially available security cable to the computer NOTE Before you buy a security cable ensure that it fits into the security cable slot on your computer 29 Using Your XPS Laptop Computer Base and Keyboard Features 30 Using Your XPS Laptop 8 Battery status light Indicates the battery charge status For more information on the battery status light see Status Lights and Indicators on page 34 8 Hard drive activity light Turns on when the computer reads or writes data A solid white light indicates hard drive activity CAUTION To avoid loss of data never turn off the computer when the hard drive activity light is on Control strip The power button status lights and touch sensitive controls are located in this strip For more information on the control strip see Control Strip Features on page 40 XPS logo light The light on the XPS logo indicates the power states For more information on the logo light see Status Lights and Indicators on page 34 Function key row The dual display enable or disable key GLI wireless enable or disable key p battery charge status key 4 1 brightness increase a and decrease O
48. reless technology optional WiDi optional TV TV tuner card optional Audio Audio Realtek ALC665 controller Speakers 2x 1 5 Watt 2 5 Watt Volume software program menus controls and media controls Video Integrated Video Controller Video Memory Discrete Video Controller Video Memory Display Type Intel HD Graphics up to 256 MB NVIDIA GeForce GT 420M NVIDIA GeForce GT 435M 1 GB 2 GB DDR3 15 6 inch HD WLED TrueLife 15 6 inch Full HD RGBLED TrueLife Multi touch 15 6 inch HD WLED TrueLife Optional Display Dimensions Height Width Diagonal Maximum resolution Refresh rate Operating angle Horizontal viewing angle Vertical viewing angle Pixel pitch Specifications 193 54 mm 7 62 inches 344 23 mm 13 55 inches 396 42 mm 15 6 inches 1920 x 1080 60 Hz 0 closed to 135 40 40 15 30 H L 0 2265 mm x 0 2265 mm 93 Specifications Battery 9 cell smart lithium ion Height 221 07 mm 8 70 inches Width 54 35 mm 2 14 inches Depth 42 53 mm 1 67 inches Weight 0 49 kg 1 08 lb 6 cell smart lithium ion Height 209 19 mm 8 24 inches Width 54 35 mm 2 14 inches Depth 20 40 mm 0 80 inches Weight 0 33 kg 0 73 lb Voltage 13 3 V 6 9 cell Charge time 4 hours when the approximate computer is turned off 94 Battery Operating time battery operating time varies depending on operating conditions Coin cell CR 2032
49. right on the active window Move two fingers left or right to scroll the selected object Move two fingers left or right at a fast pace to activate horizontal auto scrolling Tap on the touch pad to stop auto scrolling Flick Allows you to flip content forward or backward based on the direction of the flick Move three fingers quickly in the desired direction to flip content in the active window Zoom Allows you to increase or decrease the magnification of the screen content The zoom feature includes Pinch Allows you to zoom in or zoom out by moving two fingers apart or bringing them closer together on the touch pad To zoom in Move two fingers apart to enlarge the view of the active window To zoom out Move two fingers close together to reduce the view of the active window Using Your XPS Laptop Rotate Allows you to rotate the active content on the screen The rotate feature includes Twist Allows you to rotate the active content using two fingers where one finger is anchored and the other rotates Keeping the thumb in place move the index finger in an arced direction right or left to rotate the selected item clockwise or counterclockwise 37 Using Your XPS Laptop Multimedia Control Keys The multimedia control keys are located on the function key row on the keyboard To use the multimedia controls press the required key You can configure the multimedia control keys on
50. roducts information and purchasing 82 R resources finding more 88 restoring factory image 77 S setup before you begin 7 shipping products for return or repair 83 SIM card 14 software features 50 software problems 62 solving problems 57 specifications 90 support email addresses 81 Index support sites worldwide 81 System Messages 65 System Recovery Media 76 system reinstall options 72 System Restore 73 System Setup 38 entering 38 function key behavior 38 T Touch Pad Gestures 36 Touch screen Gestures 46 TV tuner 19 U USB PowerShare 25 101 Index W warranty returns 83 Windows Program Compatibility Wizard 62 Windows Mobility Center 38 wired network network cable connecting 9 wireless display 18 wireless network connection 59 102 Printed in the U S A www dell com support dell com 7
51. t avit ate 48 Software 50 Dell DataSafe Online Backup 51 Dell Stage Optional 52 VIDIA Optimus Technology 54 Free Fall 55 Dell Dock Optional 56 Solving Problems 57 Beep CodeS cs eds bre e Ud 57 Touch Screen Problems 58 Network 59 Power 60 Memory Problems 61 Lockups and Software Problems Using Support Tools 64 Dell Support 64 My Dell Downloads 65 System 65 Hardware Troubleshooter 67 Dell Diagnostics 67 Restoring Your Operating System csse e REY Race 72 System 73 Dell DataSafe Local Backup 74 System Recovery Media 76 Dell Factory Image Restore 77 Contents Getting 79 Finding More Information and Technical Support and Customer Resources oleis hn 88 SERVIC Ce d des dra ord Un ate diy Ones 80 Specifications 90 80 97 ONING SETVICES Genua 81 Macrovision Product Notice 97 Automated Order Status Service 82 Information for NOM or Official Product Infor
52. t you download and install the latest BIOS and drivers for your computer available at support dell com K NOTE For more information on the operating system and features go to support dell com MyNewDell 11 Setting Up Your XPS Laptop Create System Recovery Media Recommended K NOTE It is recommended that you create a system recovery media as soon as you set up Microsoft Windows The system recovery media can be used to restore your computer to the operating state it was in when you purchased the computer while preserving data files without the need of the Operating System disc You can use the system recovery media if changes to the hardware software drivers or other system settings have left the computer in an undesirable operating state You will require the following to create the system recovery media Dell DataSafe Local Backup USB key with a minimum capacity of 8 GB or DVD R DVD R Blu ray Disc NOTE Dell DataSafe Local Backup does not support rewritable discs 12 Setting Up Your XPS Laptop To create a system recovery media 1 Ensure that the AC adapter is connected see Connect the AC Adapter on page 8 2 Insert the disc or USB key in the computer 3 Click Start All Programs Dell DataSafe Local Backup 4 Click Create Recovery Media 5 Follow the instructions on the screen K NOTE For information on restoring your operating system using the system recovery media see Syst
53. the Microsoft Windows desktop then shut down your computer and try again 68 K NOTE If you see a message stating that no diagnostics utility partition has been found run Dell Diagnostics from the Drivers and Utilities disc If PSA is invoked a The PSA will start running tests b If the PSA completes successfully the following message appears No problems have been found with this system so far Do you want to run the remaining memory tests This will take about 30 minutes or more Do you want to continue Recommended Using Support Tools c If you are experiencing memory issues 5 If a problem is encountered during a press lt y gt otherwise press lt n gt The test a message with an error code and following message appears Booting a description of the problem appears on Dell Diagnostic Utility your screen Write down the error code Partition Press any key to and problem description and contact Dell continue see Contacting Dell on page 87 for d Press any key to go to the Choose An assistance Option window K NOTE The Service Tag for your computer If PSA is not invoked is displayed at the top of each test screen The Service Tag helps you identify your Press any key to start Dell Diagnostics from computer when you contact Dell the diagnostic utility partition on your hard drive and to go to the Choose An Option window 6 When the tests complete close the test screen to ret
54. to restore your operating system permanently removes any programs or drivers installed after you received your computer Create backup media of applications you need to install on your computer before using Dell DataSafe Local Backup Use Dell DataSafe Local Backup only if System Restore did not resolve your operating system problem CAUTION Although Dell Datasafe Local Backup is designed to preserve the data files on your computer it is recommended that you backup your data files before using the Dell DataSafe Local Backup K NOTE If Dell DataSafe Local Backup is not available on your computer use Dell Factory Image Restore see Dell Factory Image Restore on page 77 to restore your operating system 74 You can use Dell DataSafe Local Backup to restore your hard drive to the operating state it was in when you purchased your computer while preserving the data files Dell DataSafe Local Backup allows you to Backup and restore your computer to an earlier operating state Create system recovery media see Create System Recovery Media on page 12 Dell DataSafe Local Backup Basic To restore the operating system and Dell factory installed software while preserving the data files 1 Turn off your computer 2 Disconnect all the devices USB drive printer and so on connected to the computer and remove any newly added internal hardware K NOTE Do not disconnect the AC adapter
55. ts to USB devices such as a mouse keyboard printer external drive or MP3 player 26 Using Your XPS Laptop Front View Features 1 mse 9 1 Media Card Reader Provides a fast and convenient way to view and share digital photos music videos and documents stored on memory cards For the supported memory cards see Specifications on page 92 NOTE Your computer ships with a plastic blank installed in the media card slot Blanks protect unused slots from dust and other particles Save the blank for use when no media card is installed in the slot blanks from other computers may not fit your computer 27 Using Your XPS Laptop Back View Features 28 Using Your XPS Laptop m Mini DisplayPort connector Digital interface standard connector that connects to external DisplayPort monitors and projectors HDMI connector Connects to a TV for both 5 1 audio and video signals NOTE When used with a monitor only the video signal is read Network connector Connects your computer to a network or a broadband device if you are using a wired network Antenna in connector on supported models Connects to an external antenna included or coaxial cable adapter included to view programs using the TV tuner card optional AC adapter connector Connects to the AC adapter to p
56. tting Up Your XPS Laptop Connect the AC Adapter Connect the AC adapter to the computer and then plug it into an electrical outlet or surge protector WARNING The AC adapter works with electrical outlets worldwide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or permanent damage to your computer Setting Up Your XPS Laptop Connect the Network Cable Optional To use a wired network connection connect the network cable Setting Up Your XPS Laptop Press the Power Button O Setting Up Your XPS Laptop Set Up Microsoft Windows Your Dell computer is preconfigured with the Microsoft Windows operating system To set up Windows for the first time follow the instructions on the screen These steps are mandatory and may take some time to complete The Windows setup screens will take you through several procedures including accepting license agreements setting preferences and setting up an Internet connection CAUTION Do not interrupt the operating system s setup process Doing so may render your computer unusable and you will need to reinstall the operating system K NOTE For optimal performance of your computer it is recommended tha
57. ur XPS Laptop To set up your Internet connection 1 Save and close any open files and exit any open programs 2 Click Start 6 Control Panel 3 In the search box type network and then click Network and Sharing Center Set up a new connection or network Connect to the Internet The Connect to the Internet window appears K NOTE If you do not know which type of connection to select click Help me choose or contact your ISP 4 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup 21 Using Your XPS Laptop 4 This section provides information about the features available on your Dell XPS laptop Right View Features 22 Using Your XPS Laptop Optical drive Plays or records CDs DVDs and Blu ray Discs optional For more information see Using the Optical Drive on page 42 Optical drive light Blinks when you press the optical drive eject button or when you insert a disc and it is being read Optical drive eject button Opens the optical drive tray when pressed 4 Emergency eject hole Use to open the optical drive tray if it does not open when you press the eject button For more information see Using the Emergency Eject Hole on page 42 Audio out Headphone connector Connects to pair of headphones or to a powered speaker or sound system oe eadphone
58. urn to the Choose An Option window 4 Select the test you want to run 7 To exit Dell Diagnostics and restart the computer click Exit 69 Usi ng Support Tools Starting Dell Diagnostics From the Dr ivers and Utilities Disc K NOTE The Drivers and Utilities disc may 1 2 70 not ship with your computer Insert the Drivers and Utilities disc Shut down and restart the computer When the DELL logo appears press lt F12 gt immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program When the boot device list appears highlight CD DVD CD RW and press lt Enter gt Select the Boot from CD ROM option from the menu that appears and press lt Enter gt Type 1 to start the CD menu and press lt Enter gt to proceed Select Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version appropriate for your computer Select the test you want to run 8 problem is encountered during a test a message with an error code and a description of the problem appears on your screen Write down the error code and problem description a
59. v keys touch pad enable or disable key 524 the multimedia keys are located in this row For more information on the multimedia keys see Multimedia Control Keys on page 38 31 Using Your XPS Laptop G9 8 P 32 Using Your XPS Laptop Keyboard Backlit Keyboard optional The backlit keyboard provides visibility in dark environments by illuminating all symbols on the keys Backlit keyboard brightness settings Press the lt F6 gt key to toggle the three lighting states in the given order half keyboard brightness e full keyboard brightness no lighting Touch pad buttons Provide left click and right click functions like those on a mouse 8 Touch pad status light Turns on if the touch pad is disabled Touch pad Provides the functionality of a mouse to move the cursor drag or move selected items and left click by tapping the surface The touch pad supports the Scroll Flick Zoom and Rotate features To change the touch pad settings double click the Synaptics Pointing Device icon in the notification area of your desktop For more information see Touch Pad Gestures on page 36 NOTE To enable or disable the touch pad press the key on the function key row on the keyboard 33 Using Your XPS Laptop Status Lights and Indicators Battery Status Light Indicator light status AC adapt

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