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1. Icon Device Suspected Device ID Da 001 System board SysiemBoar 003 Keyboard 007 Math coprocessor 086 Pointing device jan 002 Memory Memory O 050 Display Display 053 A 017 Hard disk drive HDD 1 A 151 Hard disk in UltraBay HDD 2 A 067 First external hard disk drive HDD 3 O 052 Second external hard disk HDD 4 drive 1 006 External diskette drive or FDD connector of the computer FDD 1 2 066 External diskette drive or FDD connector of the port replicator FDD 2 EH 080 1 Connection of the ina PCMCIA slot PCMCIA 1 2 PCMCIA su 088 External PCMCIA a PCMCIA 2 Bi 009 Parallel Parallel CIN 011 Serial Serial 012 113 DSP DSP 215 CD ROM CDROM 1 Q 216 External CD ROM CDROM 2 ThinkPad 765D 9546 765L 9547 437 Icon Device Suspected Device ID 103 IR r Infrared 150 Audio ESS I Audio FRU Codes if an error is detected by the diagnostic tests a four digit FRU code is displayed The FRU code indicates two suspected FRUs Replace the FRU that is indicated by the two leftmost digits first then replace the FRU that indicated by the two rightmost digits No FRU is assigned to code 00 If only one FRU is suspected the other FRU code is filled with zeros See the reference page before replacing the FRU
2. Icon Device Suspected Device ID E 002 Memory Memory 050 Display f 052 Display 053 1 017 Hard disk drive HDD 1 2 151 Hard disk in UltraBay II HDD 2 3 067 First external hard disk drive HDD 3 152 Second external hard disk HDD 4 drive 1 006 FDD in the UltraBay II FDD 1 2 066 External diskette drive or FDD connector of the port replicator FDD 2 i 080 1 Connection of the a PCMCIA slot PCMCIA 1 2 PCMCIA i 088 External PCMCIA S PCMCIA 2 ii 009 Parallel Parallel 011 Serial Serial el 113 DSP DSP 1 215 CD ROM CDROM 1 216 External CD ROM CDROM 2 ThinkPad 770 9548 9549 547 Icon Device Suspected Device ID 103 IR Infrared 153 Audio Crystal I Audio Q 217 DVD drive in UltraBay Il DVD 1 218 External DVD drive DVD 2 1 154 USB port USB 1 2 155 USB port of the port replicator USB 2 3 156 First external USB port USB 3 4 157 Second external USB port USB 4 FRU Codes if an error is detected by the diagnostic tests a four digit FRU code is displayed The FRU code indicates two suspected FRUs Replace the FRU that is indicated by the two leftmost digits first then replace the FRU that indicated by the two rightmost digits No FRU is assigned to code 00 If only one FRU is suspected the other FRU code is filled with zeros See th
3. Kapton tape Position the microphone cable as shown Be careful not to put the cable between the front cover and the rear cover Lo T Lo Rear view 340 IBM Mobile Systems HMM Locations Front View LCD Built in Microphone Brightness Control Keyboard Risers Auto Tilt Keyboard External Input Device Connector PCMCIA Slot PCMCIA Slot Security Keyhole Release Latches Front Infrared Port Built in Speaker Front Palm Rest TrackPoint III Removable Diskette Drive or CD ROM Drive model unique CD ROM Eject Button CD ROM model Fn Key LCD Indicator Panel Volume Control A 4 6 G 8 O ThinkPad 760 9546 9547 341 Rear View Rear Door Connector Door MIDI Joystick Port model unique External Diskette Drive Connector model unique Rear Infrared Port Air Duct Model unique System Expansion Connector Power Shutdown Switch External Display Connector Parallel Connector Serial Connector Power Jack Option Cover Headphone Jack Microphone Line in Jack Modem Fax Port Video In Out Ports model unique Power Switch BEEEBEREESoses sooo An oooooo00 EE3 MES sae 342 IBM Mobile Systems HMM I
4. FRU Code FRU 10 System board 11 CPU card 15 ESS card 16 DSP card 17 Front IR unit 18 Rear IR unit 20 Memory see Memory Checkout on page 416 30 Reserved 32 External keyboard 93 External mouse 40 LCD assembly 42 Video card 45 External CRT 50 1 Reseatthe diskette drive FDD 1 2 Reseat the external FDD cable on the video card 3 Diskette drive FDD 1 51 1 Reseat the diskette drive FDD 2 2 Reseat the external FDD cable on the video card 3 Diskette drive FDD 2 60 1 Reseat the hard disk drive HDD 1 2 Hard disk drive HDD 1 61 1 Reseat the hard disk drive HDD 3 2 Hard disk drive HDD 3 62 1 Reseat the hard disk drive in UltraBay HDD 2 2 Hard disk drive in UltraBay HDD 2 438 IBM Mobile Systems HMM FRU Code FRU 63 1 Reseatthe hard disk drive HDD 4 2 Hard disk drive HDD 4 70 PCMCIA 2 replicator 71 PCMCIA UltraBay 72 1 Reseat the PCMCIA flexible cable 2 PCMCIA slot assembly 90 CD ROM drive 91 External CD ROM drive Note The device ID and error codes are used to indicate the detail portion of the FRU that caused the error If replacing a FRU does not correct the problem see the device ID or error code from the previous failure If they have changed the cause might be because the new FRU is defective or that the FRU was incorrectly installed If the problem persists after replacement of the FRUs
5. Side view Step Size Quantity Torque A M 2 5 x 6mm 6 4 kgem 5 Stud screw 6 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 380 385 2635 85 m Cable Routing When replacing the air duct refer to the following artwork Cable holder tape Speaker cable gq 86 IBM Mobile Systems HMM 1120 PCMCIA Slot e Battery Pack 1010 e DIMM Cover 1020 e Keyboard Unit 1030 e CD ROM FDD Assembly 1040 e LCD Unit 1070 e Hard Disk Drive 1060 e System Board Assembly 1080 e Upper Shield Case 1090 e Lower Shield Case 1110 Step Size Quantity Torque M 2 x 16mm 2 2 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 380 385 2635 87 1130 Fan e Battery Pack 1010 e DIMM Cover 1020 e Keyboard Unit 1030 e CD ROM FDD Assembly 1040 e LCD Unit 1070 e Hard Disk Drive 1060 e System Board Assembly 1080 e Upper Shied Case 1090 e Sub Card 1100 Notes 1 Be careful not to touch the rotor and blade of the fan when assembling or disassembling 2 Fix the fan cable on the air duct by using the cable holder when replacing Step Size Quantity Torque A M
6. Speaker lt lt 20 0 6 ee Gere ee ae al Video Card i i ee tees Modem Card DC DC Card Fant cotti Be te tie Eee ER ae 4 GPU Card coi pa Wa a ee PC Card Slot System Board LCD Front Cover LCD Panel Assembly Inverter Card Hinge and LCD Latch Front View ci ee ee eee fete Rear VIEW gt eae he Bee oars Bottom View 2 008 Parts Listing 770 9548 9549 Model 7 70 gf i ee a ae Bae e LGD FRUS reed wo tela Bk ee SORTS 4 ed Common and Option Parts List 522 IBM Mobile Systems HMM 571 572 574 575 577 579 581 585 586 587 589 590 591 592 595 596 598 599 601 603 605 606 607 607 608 609 610 610 613 614 Read This First Before you go to the checkout guide be sure to read this section m Important Notes e Only certified trained personnel should service the computer e Read FRU service procedures before replacing any FRUs e Be extremely careful during write operations copying saving or formatting Drives in the computer that you are servicing might have been rearranged or the drive startup sequence might have been altered If you select an incorrect drive data or programs might be overwritten e Replace FRUs only for the correct model When you replace a FRU make sure the model of the machine and FRU part number are correct by referring to the parts list e
7. Lo T Lo Rear view 328 IBM Mobile Systems HMM LCD Unit 12 1 SVGA P N 1148867 ASM P N 11J8855 8010 LCD Cover Notes 1 Be careful not to scratch the LCD cover when removing the screw covers H 2 The LCD cover has several latches Release these latches then remove the LCD cover Be careful not to break the latches Remove the four screw covers Other latches Step Length Quantity Memo A M2 5 x 9 mm 2 El M2 5 x 6 mm 2 6 M2 x 4 3 mm 6 Flat head Note Make sure you use the correct screw when replacing ThinkPad 760 9546 9547 329 Lift the LCD front cover a bit then remove the microphone cable 330 IBM Mobile Systems HMM 8020 LCD Panel e LCD Cover 8010 Note Be careful not to scratch or soil the surface of the LCD panel when replacing it Lift the LCD panel a bit and disconnect the connector for the interface cable If there is the kapton tape on the rear of the panel remove it Step Length Quantity Memo M2 5 x 6 mm 2 Note Make sure you use the correct screw when replacing ThinkPad 760 9546 9547 331 m When replacing Attention 1 The inverter card is very sensitive Connect the interface cable as shown Flexing the inverter card with too much force seriously damages the card It is not safe to touch the inverter
8. Hard Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 Palm Rest 1160 Keyboard Card 1190 Procedure continues on the following page 288 IBM Mobile Systems HMM for Backup Battery H for Standby Battery H for Speaker Note When replacing the speakers backup battery and standby battery position the cables as shown ThinkPad 760 9546 9547 289 LCD Removal and Replacement This section discusses removal and replacement procedure for the LCD unit of the ThinkPad 760x series After removing the LCD unit check its part number then go to the appropriate section 290 P N 29H9226 12 1 SVGA There are two types of LCDs with the part number 29H9226 They differ in the location of the brightness control slide knob ASM P N 29H9029 Go to LCD Unit 12 1 SVGA P N 29H9226 ASM P N 29H9029 on page 291 ASM P N 73H6599 Go to LCD Unit 12 1 SVGA P N 29H9226 ASM P N 73H6599 on page 296 P N 29H9227 10 4 SVGA Go to LCD Unit 10 4 SVGA P N 29H9227 on page 302 P N 46H5355 10 4 VGA Go to LCD Unit 10 4 VGA P N 46H5355 on page 307 P N 39H6232 11 3 SVGA Go to LCD Unit 11 3 DSTN P N 39H6232 on page 312 P N 46H5735 12 1 XGA Go to LCD Unit 12 1 XGA on page 317 P N 82H8496 12 1 SVGA Go to LCD Unit 12 1 SVGA P N 82H8496 on page 323 P N 11J8867 12 1 SVGA Go to LCD Unit 12 1 SVGA P N 11J8867 ASM
9. Note If you cannot find a symptom or error in this list and the problem remains see Undetermined Problems on page 51 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing the intermittent problem do the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRUs 3 If any error is detected replace the FRU shown by the FRU code Rerun the test to verify that no more errors exist 50 IBM Mobile Systems HMM Undetermined Problems You are here because the diagnostic tests did not identify which adapter or device failed installed devices are incorrect a short circuit is suspected or the system is inoperative Follow the procedures below to isolate the failing FRU do not isolate nondefective FRUs Verify that all attached devices are supported by the computer Verify that the power supply being used at the time of the failure is operating correctly See Power Systems Checkout on page 33 1 Power off the computer 2 Check the cables wires and connectors for short circuits and open circuits Visually check them for damage If any problems are found replace th
10. Turn off the computer 2 Disconnect the keyboard cable from the external keyboard 3 Turn on the computer and check the keyboard cable connector for the following voltages All voltages have a 5 voltage tolerance Pin Voltage V dc 5 0 Not used Ground 5 0 5 0 DUAN Not used AA 245316 4 If all voltages are correct replace the external keyboard 5 Ifthe voltages are not correct replace the following FRUs one at a time until the problem is corrected Note If the replaced parts did not resolve the problem put the original parts back in the SelectaDock Docking System Do not replace nondefective parts a Keyboard cable SelectaDock III 3547 003 629 b Port replicator c System board of the computer External Monitor If the screen is rolling replace the external monitor If the problem is not corrected replace FRUs in the following order one at a time until the problem is corrected Note If the replaced parts did not resolve the problem put the original parts back in the SelectaDock Docking System Do not replace nondefective parts e Ifthe external monitor is attached to the SelectaDock Docking System 1 Main card e If the external monitor is attached to the display adapter card 1 Display adapter card 2 Main card 3 Riser card If the screen is not rolling do the following to run the display self test 1 Turn off the computer
11. Function Audio Related Symptoms DSP Related Symptoms ESS Related Symptoms Peripheral Device Related Symptoms Infrared Related Symptoms Other Symptoms Intermittent Problems 2 Undetermined Problems Related Service Procedures Status Indicators LCD Information Panel 2 2 How to Run the Diagnostics Error Logn ce terete che cay a Bo Sb te eo ok hee ah g Checking the Installed Devices List Password Combinations POP HDP PAP How to Run a Low Level Format PC Test Card LED Fn Key Combinations 2 Product Overview 760 Model 760C or 760CD Model 760E or 760ED Model 760L or 760LD 2 Model 760EL or 760ELD Model 760XL or 760XD FRU Removals and Replacements 1010 Rear Connector Door 1020 Diskette Drive CD ROM Drive Copyright IBM Corp 1997 237 238 238 239 239 239 240 241 241 242 243 244 245 246 247 248 199 1030 Battery Pack 1040 Hard Disk Drive 1050 DIMM 1060 Top Cover 1070 Keyboard Unit 1080 LCD Unit 1090 Front IR ss ecu cet Ae hs A an 1095 Rear IR 1100 System Board Assembly 1125 Upper Shield 2 1110 Video Card Fan Model Uni
12. 185 The startup sequence is not valid Suspect that power was off when the startup sequence was being updated 186 188 EEPROM CRC 2 error 1 Resetthe startup sequence in Easy Setup 1 System board 1 Set the system identification using the ThinkPad Hardware Maintenance Diskette 190 Depleted battery pack was installed when the power was on 1 Go to Checking the Battery Pack on page 215 191XX 1 System board PM initialization error 2 CPU card 195 1 Check if the The configuration read from the hibernation area does not match the actual configuration configuration was changed For example check if the disk drive is from another computer 196 Read error occurred in the hibernation area of the HDD 1 Runthe hard disk drive test 2 Hard disk drive 1XX 1 System board 2XX 1 Go to Memory e 201 Memory data Checkout on error page 206 e 202 Memory line error 2 DIMM or DIMM 00 15 Adapter e 203 Memory line error 16 23 e 205 Memory test failure on on board memory e 221 ROM to RAM remap error 3 System board 301 303 304 305 3XX 301 Keyboard error 1 Go to Keyboard and Auxiliary Input Device Checkout on page 209 2 Keyboard 3 Video card 4 External numeric keypad 5 External keyboard 6 Keyboard mouse cable 7 System board ThinkPad 760 9546 9547 225 Symptom E
13. Symptom or Error FRUs of the SelectaDock Sequence of Actions Although the computer is turned off the fan of the SelectaDock III power supply is running The power of SelectaDock Ill cannot be turned off 1 Power supply unit 1 Reseatthe port replicator and the computer 2 Power supply unit Symptom or Error SCSI Device Related Symptoms FRUs of the SelectaDock Sequence of Actions The external SCSI device does not work 1 Check that the SCSI device is powered on 2 Check that the SCSI device is terminated at the last device 3 Reseat the drive 4 Run the drive test 5 Main card The internal SCSI device 1 Reseat the drive does not work 2 Check that the SCSI cables are connected correctly 3 Check that the terminator on the SCSI drive in the SelectaDock is removed Run the drive test 5 Main card A Sound Blaster Related Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions The Sound Blaster or compatible adapter card does not work Check if the MIDI joystick of the computer has also been disabled See the user s guide for the computer SelectaDock Ill 3547 003 649 UltraBay Il Tray Related Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions The HDD or FDD on the UltraBay Il tray does not work correctly 1 Reseatthe drive 2 Reseat the power cable a
14. System board No Beep Symptoms Symptom Error FRU Action in Sequence No beep power on indicator not on and a blank LCD 1 Go to Power Systems Checkout during POST on page 533 2 System board 3 DC DC card 4 Power sources No beep power on indicator 1 System board on and a blank LCD during 2 DC DC card POST 3 CPU card No beep power on indicator 1 System board on and a blinking cursor 2 CPU card only during POST 3 DC DC card ThinkPad 770 9548 9549 551 Symptom Error FRU Action in Sequence No beep during POST but system runs correctly 1 Turn the volume up and check the speaker 2 Speaker 3 DC DC card Audio Related Symptoms Symptom Error FRU Action in Sequence In OS 2 DOS or Windows multimedia programs no sound comes from the computer Only system beeps are heard at power on Check that the device driver is installed correctly CD ROM Related Symptoms Symptom Error FRU Action in Sequence You hear a noise from the CD ROM drive when the CD ROM is spinning 1 CD ROM drive 2 System board The CD ROM tray does not open even if you press the CD ROM eject button Insert a pin into the CD ROM emergency eject hole and eject the CD ROM tray 552 The compact disc cannot be read Make sure that e The compact disc is not dirty If it is clea
15. Warning Use the power cord certified for your country 3 Prong 1 Colombia U S Venezuela 252207 Korea 25H2207 Japan 2 prong 85G6665 2 Hong Kong Singapore U K 25H2215 3 France Germany Spain 25H2209 4 Italy 25H2223 5 Australia New Zealand 25H2205 6 Denmark 25H2211 7 Israel 25H2225 8 Bangladesh Pakistan Sri Lanka 25H2213 South Africa 9 Switzerland 25H2221 10 Thailand 25H2219 406 IBM Mobile Systems HMM 2 Prong Slim Colombia U S Venezuela Korea Japan Hong Kong Singapore U K France Germany Spain Italy Australia New Zealand Denmark Israel Bangladesh Pakistan Sri Lanka South Africa Switzerland Thailand 3 Prong Slim Colombia U S Venezuela Korea Japan Hong Kong Singapore U K France Germany Spain Italy Australia New Zealand Denmark Israel Bangladesh Pakistan Sri Lanka South Africa Switzerland Thailand 13H5264 13H5264 13H5273 14F0033 13H5270 13H5270 13H5276 13H5270 13H5270 13H5279 13H5270 13H5264 76H3516 76H3535 76H3526 76H3524 76H3518 76H3530 76H3514 76H3520 76H3532 76H3522 76H3528 76H3516 ThinkPad 760 9546 9547 407 408 IBM Mobile Systems HMM ThinkPad 765D 9546 765L 9547 Read This First 411 Checkout Guide 02 415 Memory Checkout 416 System Board and CPU Card Checkout 417 Keyboard or Auxiliary Input Device Checkout 418 DSP Card Checkout Model 765D
16. 2 The computer cannot enter hibernation mode when e Itis powered with ac power anda communication PC card is used e The computer is attached to a DOCK I Any of the following events can cause the computer to enter hibernation mode e Hibernation mode is requested by the Fn key Fn F12 e Timer conditions are satisfied in suspend mode e A critical low battery condition occurs e The PS2 HIBernation command is set in the ThinkPad Features program ThinkPad 760 9546 9547 221 The following event causes the computer to exit hibernation mode e The power on switch is turned on When power is turned on the hibernation history in the boot record on the hard disk is recognized and system status is restored from the hard disk to resume operation Port Replicator Power Overload If power shutdowns occur intermittently when using PCMCIA 2 devices via a port replicator suspect a current overload Some PCMCIA devices use much power if the maximum usage of each device occurs simultaneously the total current will exceed the limit thereby causing a power shutdown Isolate this problem by removing one of the devices and use the computer under the same condition to see whether a power shutdown occurs Do this procedure for all devices then determine the cause 222 IBM Mobile Systems HMM Symptom to FRU Index The Symptom to FRU Index lists the symptoms and errors and the possible causes The most likely c
17. 419 Audio ESS Card Checkout 765L 419 TrackPoint III Checkout 2 2 2 419 Game Port Checkout 420 Diskette Drive Checkout 2 420 LCD Information Panel Checkout 421 Fan Checkout 421 Power Systems Checkout 422 Common Device Checkout 428 Power Management Features 429 Symptom to FRU Index 432 Numeric Error Codes 2 432 Diagnostic Error Codes ww ww we ee 436 Beep Symptoms 440 No Beep Symptoms 440 LCD Related Symptoms 441 Keyboard or TrackPoint III Related Symptoms 442 Indicator Related Symptoms 442 LCD Information Panel Related Symptoms 442 Power Related Symptoms 443 Function Audio Related Symptoms 443 DSP Related Symptoms 444 ESS Related Symptoms 444 Peripheral Device Related Symptoms 444 Infrared Related Symptoms 446 PCMCIA Related Symptoms 446 Other Symptoms 446 Intermittent Problems 447 Undetermined Problems 447 Related Service Procedures 448 Status Indicators 0 448 LCD Information Panel 2 2 448 Running the Diagnostics 449 Displaying the Error Log 450 Checking the Installed Devices List 450 Password Combinations POP HDP PAP 451 Running a Low Level Format 451 Checking the PC Te
18. 1 Go to Memory Checkout on page 206 2 Expansion Unit Port Replicator 3 System board 1 Set HDPs for both hard disk drives in the HDD bay and the UltraBay 159 HDP is not set the same as the supervisor password 1 Set correct HDPs for both hard disk drives in the HDD bay and the UltraBay 161 Dead battery 1 Go to Checking the Backup Battery on page 217 2 Backup battery 3 System board 163 Time and date were not set 1 Reseat the keyboard connector on the video card 2 Set time and date 3 System board 173 Configuration data was lost 1 Reseat the keyboard connector on the video card 2 Select OK in the error screen then set the time and date 3 Backup battery 4 System board 174 Configuration error Perform Checking the Installed Devices List on page 238 before changing any FRUs 1 Check device configuration 2 System board 3 Diskette drive assembly 4 Hard disk drive assembly 175 177 178 e 175 EEPROM CRC 1 error e 177 Supervisor password check sum error e 178 EEPROM is not functional 1 System board 183 Incorrect password entered at the supervisor password prompt 184 POP check sum error 1 Have the user examine the password 1 Reset the POP power on password in Easy Setup 224 IBM Mobile Systems HMM Symptom Error FRU Action in Sequence
19. 186 Common and Option Parts List 193 ThinkPad 760 9546 9547 199 Read This First 202 Checkout Guide 205 Symptom to FRU Index 223 Related Service Procedures 236 Product Overview 760 241 FRU Removals and Replacements 246 LCD Removal and Replacement 290 LCD Unit 12 1 SVGA P N 29H9226 ASM P N 29H9029 LL 291 LCD Unit 12 1 SVGA P N 29H9226 ASM P N T8H6599 ak Ae LA ay See Bo ata 296 LCD Unit 10 4 SVGA P N 29H9227 302 LCD Unit 10 4 VGA P N 46H5355 7 307 LCD Unit 11 3 DSTN P N 39H6232 312 LCD Unit 12 1 XGA 317 LCD Unit 12 1 SVGA P N 82H8496 323 LCD Unit 12 1 SVGA P N 11J8867 ASM P N TTIB855 in acs ek ee eh Oh a e 329 LCD Unit 12 1 SVGA P N 46H5725 ASM P N 46H5723 Lp eos Py BB habe PAS 335 Copyright IBM Corp 1997 vii Locations LL Parts Listing 760 9546 9547 ICD Partsilist da ie ne Be ee aa Common or Option Parts List ThinkPad 765D 9546 765L 9547 Read This First Checkout Guide Symptom to FRU Index Related Service Procedures Product Overview 765D 765L FRU Removals and Replacements Locations lt a ae ae Parts Listing 765D 9546 765L 9547 Common and Option Parts List ThinkPad 770 9548 9549 Read This First wa a ee e
20. An icon in the indicator panel remains off or on but the system runs correctly 1 Reseat the keyboard connector on the video card 2 Reseat the indicator panel cable on the video card 3 Keyboard Video card 5 System board E 556 IBM Mobile Systems HMM Infrared Related Symptoms Symptom Error FRU Action in Sequence Unable to communicate using the Infrared IR Port 1 Make sure the setup for the IR is correct 2 Make sure there are no fluorescent lights near the computer The computer may receive optical noise from the fluorescent light 3 Run the advanced diagnostic test see Running the Diagnostics on page 563 If an error occurs and a FRU code is displayed replace the parts shown by the FRU code Keyboard or TrackPoint IlI Related Symptoms Symptom Error FRU Action in Sequence Keyboard one or more keys does not work 1 Reseat the keyboard cables on the video card Keyboard Video card System board PON TrackPoint III does not work Reseat the keyboard cables on the video card 2 Go to TrackPoint Checkout on page 538 3 Keyboard 4 Video card 5 System board Pointer moves automatically or does not work correctly See TrackPoint Checkout on page 538 ThinkPad 770 9548 9549 557 LCD Related Symptoms m Important more The LCD for the noteb
21. Events that cause the computer to enter suspend mode e Suspend mode is requested by the Fn key Fn F4 e The LCD is closed 220 IBM Mobile Systems HMM e The keyboard is opened e The specified time has elapsed from the last operation with the keyboard mouse hard disk drive parallel connector or diskette drive or the AC Adapter is plugged in The time is specified by Suspend Timer in the ThinkPad Features program e The battery condition is low The battery power indicator blinks orange e Inthe ThinkPad features program the computer can be set to Hibernate when battery becomes low The default setting is suspend e Either the PS2 OFF or PS2 SUSpend command is set in the ThinkPad Features program Events that cause the computer to exit or resume suspend mode Resume The LCD is opened e Resume The keyboard is closed e Resume The real time clock alarm is signaled e Resume The ring indicator RI is signaled by a serial or PCMCIA device e Resume The Fn key is pressed e Resume An external keyboard key is pressed while operating with ac power e Exit Timer conditions are satisfied for entering hibernation mode Hibernation Mode When in hibernation mode the following occurs e The system status RAM VRAM and setup data are stored on the hard disk e The system is powered off Notes 1 In the ThinkPad Features program the computer can be set to suspend hibernate while docked
22. 1 Find the notch on the side of the DIMM 2 With the notched end of the DIMM toward the right side of the socket H insert the DIMM at an angle of approximately 20 into the socket then press it firmly 3 Pivot the DIMM until it snaps into place Side View ThinkPad 760 9546 9547 255 1060 Top Cover e Diskette Drive CD ROM Drive 1020 e Battery Pack 760C 760L 760E 760EL 1030 e Hard Disk Drive 1040 Note When replacing the top cover be careful not to damage the resume switch shown in the figure NE Step Size Quantity Torque A 4mm Nylon 2 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw 256 IBM Mobile Systems HMM 1070 Keyboard Unit Top Cover 1060 When replacing the keyboard affix the model number label When replacing the keyboard unit connect the keyboard connector as shown in the figure then replace the keyboard 257 ThinkPad 760 9546 9547 1080 LCD Unit e Diskette Drive CD ROM Drive 1020 Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 Step Size Quantity Torque 4mm Nylon 4 4 5 kgem 5 6mm Nylon 2 4 5 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw 258
23. 1701 Hard disk controller failure 1780 1790 Hard disk 0 error 1781 1791 Hard disk 1 error 2 System board 24XX 2401 System board video error 808X 8081 PCMCIA presence test failure PCMCIA revision number also checked 8082 PCMCIA register test failure System board 1 PCMCIA slot assembly 2 PCMCIA device 3 System board 860X Pointing device error when TrackPoint III is disabled 8601 System bus error 8042 mouse interface 8602 External mouse error 8603 System bus error or mouse error External mouse 2 External keyboard 3 System board 42 861X Pointing device error when TrackPoint III is enabled 8611 System bus error l F between 8042 and IPDC 8612 TrackPoint error 8613 System board or TrackPoint error 1 Reseat the keyboard cables 2 Keyboard External mouse System board Po IBM Mobile Systems HMM Symptom Error FRU Action in Sequence 19990301 1 Check that the 19990302 operating system is 19990305 installed in the HDD 19990301 Hard disk If not install the error operating system 19990302 Invalid hard 2 Reseat the boot disk boot record device 19990305 No bootable 3 Check the startup device sequence for the correct boot device 4 Check that the operating system has no failure and is installed correctly 19990303 System board Bank 2 flash ROM check sum error Other co
24. Bus architecture PCI bus Memory standard 32MB 8 MB on the system board 8 MB on the DIMM adapter card and 16 MB as DIMM Memory option CMOS RAM Video 8MB 16MB 32MB and 64MB DIMM card max 104MB 114 bytes 4 kilobytes 13 3 inch 64K colors 1024x768 pixel XGA TFT color LCD Diskette drive removable e 720KB 1 2MB 1 44MB 2 88MB 4 mode 3 5 inch e 720KB 1 2MB 1 44MB 3 mode 3 5 inch Hard disk drive removable 3 0GB 2 5 inch CD ROM drive 765D removable 5 inch 8x speed IDE interface DSP card 765D e Audio function e Fax modem function e Telephony function e amp mwave function ESS card 765L Audio function Infrared transfer Two IR ports e IrDA 1 0 e ASK e 1 15 million bps PCMCIA One Type lll or two Type ll ThinkPad 765D 9546 765L 9547 453 FRU Removals and Replacements This section contains information about removals and replacements e Do not damage any parts Only certified trained personnel should service the computer e The arrows in this section show the direction of movement to remove a FRU or to turn a screw to release the FRU The arrows are marked in numeric order in square callouts to show the correct sequence of removal e When other FRUs that must be removed before the failing FRU is removed they are listed at the top of the page e To replace a FRU reverse the
25. Cable Clamp 1 112 IBM Mobile Systems HMM 1 LCD Cover 1158860 2 LCD Panel 12 1 TFT 1149623 3 LCD Inverter 1149622 4 LCD Cable 05K4358 5 LCD Hinge 73H9943 6 LCD Lens see Misc Parts LCD Misc Parts 73H9949 Includes the following Control Knob LCD Upper Holder Latch Right Latch Left Latch Spring 2 Latch Holder 2 LED Lens Screw Cap 2 Cable Clamp 1 ThinkPad 380 385 2635 113 Keyboard Arabic 1148305 Belgian 83H6485 Canadian French 83H6488 Czech 1148306 Danish 83H6487 Dutch 83H6480 French 83H6478 German 83H6477 Greek 1148307 Hebrew 1148308 Hungarian 1148309 Italian 83H6479 Japanese 83H6476 Korean 1148299 Latin Spanish 1148302 Norwegian 83H6486 Poland 1148311 Portuguese 1148310 Russian 11J8300 Slovakian 1148312 Slovenian 1148313 Spanish 83H6482 Swedish Finnish 83H6481 Swiss 83H6483 Turkish 1148304 Taiwanese 1148301 Thai 1148303 U K English 83H6475 U S English 83H6474 114 IBM Mobile Systems HMM Common Option Parts List Miscellaneous Parts Misc Parts 1240145 Include the following Support structure Air Duct Audio Jack Holder Power Switch Knob LCD GNG Holder Lower Screw Kits 05K4313 Include the following Hex Stud D Sub 6 M2 x 2 4 Pan head 4 M2 x 1 8 Pan head 4 M2 x 6 Pan head 2 M2 5 x 3 Bind head 1 M2 5 x 6 Bind head 50 M2 5 x 6 flathead 1 M2 5 x 6 Nylon 9 M2 5 x 6 Bind head with washer 2 M2 5 x 6 Big head 1
26. Note Make sure you use the correct screw and tighten it to the torque specified Do not use the screw that you removed use a new screw ThinkPad 560 560E 2640 157 1020 DIMM If Installed Turn the computer upside down Step Length Quantity Torque 7 mm Nylon 1 4 0 kgem Note Make sure you use the correct screw and tighten it to the torque specified Do not use the screw that you removed use a new screw 158 IBM Mobile Systems HMM 1030 Battery Pack Turn the computer upside down ThinkPad 560 560E 2640 159 1040 Frame e Battery Pack 1030 Step Length Quantity Torque 12 mm Nylon 2 4 0 kgem A 7 mm Nylon 6 4 0 kgem Note Make sure you use the correct screw and tighten it to the torque specified Do not use the screw that you removed use a new screw 160 IBM Mobile Systems HMM ZEEN KN a CAN ANY N DONNY AU NA VI K N COO KA Keyboard 161 ThinkPad 560 560E 2640 Note Be careful not to remove the Esc key when you remove the frame If the Esc key is removed replace it as shown When replacing the frame check whether the click buttons of the TrackPoint IIl can be pressed correctly If the frame is not in place the click buttons will not work 162 IBM Mobile Systems HMM 1050 Keyboard Unit e Battery Pack 1030 Ste
27. ThinkPad 765D 9546 765L 9547 497 3020 LCD Misc Parts Diskette Drive or CD ROM Drive 1020 Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 LCD Unit 1080 LCD Front Cover 3010 498 IBM Mobile Systems HMM 3030 LCD Panel Diskette Drive or CD ROM Drive 1020 Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 LCD Unit 1080 LCD Front Cover 3010 LCD panel Rear cover Bottom view 9 Microphone Top view ThinkPad 765D 9546 765L 9547 499 Step Size quantity Torque M2 5 x 6 mm 2 3 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw 500 When replacing Y Tape LCD panel rear view pi IBM Mobile Systems HMM 3040 Center Cover Assembly Diskette Drive or CD ROM Drive 1020 Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 LCD Unit 1080 LCD Front Cover 3010 LCD Panel 3020 ThinkPad 765D 9546 765L 9547 501 3050 Hinges e Diskette Drive or CD ROM Drive 1020 e Battery Pack 1030 e Hard Disk Drive 1040 e Top Cover 1060 e Keyboard Unit 1070 e LCD Unit 1080 e LCD Front Cover 3010 e LCD Panel 3020 FI Hing
28. on page 34 e Checking Operational Charging on page 34 e Checking the Battery Pack on page 35 e Checking the Backup Battery on page 36 ThinkPad 380 385 2635 33 Checking the AC Adapter You are here because the computer fails only when the AC Adapter is used e If the power problem occurs only when the port replicator is used replace the replicator e If the power on indicator does not turn on check the power cord of the AC Adapter for correct continuity and installation e If the operational charge does not work go to Checking Operational Charging 1 Unplug the AC Adapter cable from the computer and measure the output voltage at the plug of the AC Adapter cable See the following figure Pin Voltage V dc 1 14 5 to 17 0 2 Ground e If the voltage is correct do as follows Ifthe problem is not corrected replace the subcard Ifthe problem is not corrected replace the system board If the problem is not corrected go to Undetermined Problems on page 51 e If the voltage is not correct go to the next step 2 Unplug the AC Adapter cable from the ac power outlet and wait 5 minutes or longer to allow the overvoltage protection circuit to be fully discharged and initialized Plug the AC Adapter cable into the ac power outlet Measure the output voltage of the AC Adapter 5 If the voltage is still not correct replace the AC Adapter Note An
29. 103 IR Infrared TY 153 Audio Audio FRU Codes If an error is detected by the diagnostic tests a four digit FRU code is displayed The FRU code indicates two suspected FRUs No FRU is assigned to code 00 If only one FRU is suspected the other FRU code is filled with zeros Replace the FRU that is indicated by the two leftmost digits first then replace the FRU that is indicated by the two rightmost digits See the reference page before replacing the FRU The suspected FRU name is also displayed on the screen The following table shows the FRU code 44 IBM Mobile Systems HMM FRU Code FRU 10 System board 30 Reserved 32 External keyboard 33 External mouse 40 LCD unit 45 External CRT 50 1 Reseatthe diskette drive FDD 1 2 Diskette drive FDD 1 51 1 Reseat the diskette drive FDD 2 2 Diskette drive FDD 2 60 1 Reseat the hard disk drive 2 Hard disk drive 70 PCMCIA 2 Replicator 72 PCMCIA slot assembly 90 CD ROM drive If the problem still remains after replacement of the FRUs go to Undetermined Problems on page 51 ThinkPad 380 385 2635 45 Beep Symptoms Symptom Error FRU Action in Sequence Continuous beeps System board One beep and a blank 1 Reseat the LCD unreadable LCD unreadable or flashing connector LCD 2 LCD unit 3 System board 4 Subcard One beep and the message 1 Boot device Un
30. 134 IBM Mobile Systems HMM 6 Go to the Running the Diagnostics on page 151 and run the diagnostics 7 If the advanced diagnostic device test does not find an error suspect a problem with the port replicator of the system expansion bus 8 Power off the computer and reconnect the port replicator 9 Power on the computer and run the following advanced diagnostic tests e Serial port test with the wrap plug installed on the replicator e Parallel port test with the wrap plug installed on the replicator e FDD 2 device test on the failing device with scratch diskette 10 If diagnostic errors appear replace the replicator or diskette drive attachment unit If the problem remains after the replacement replace the system board 11 If power problems appear only when the replicator is used replace the replicator Power Management Features Three power management modes are provided by the computer to reduce power consumption and prolong battery power Standby Mode In standby mode the following occurs e The LCD backlight turns off e The hard disk motor stops Events that cause the computer to enter standby mode e Standby is requested by the Fn key Fn F3 e There has been activity under auto standby in the ThinkPad Features program The computer exits standby and resumes operation when any key is pressed Suspend Mode In suspend mode the following occurs in addition to what occurs in standby mode e The L
31. 159 HDP is not set the same as the supervisor password Set hard disk passwords for the both hard disk drive in the HDD bay and the one in the UltraBay 161 Dead battery 1 Go to Checking the Backup Battery Nonrechargeable on page 536 2 Backup battery 3 System board 163 1 Set time and date Time and date were not 2 System board set 173 Configuration data was lost 1 Select OK in the error screen then set the time and date 2 Backup battery 3 System board 174 Configuration error Perform Checking the Installed Devices List on page 564 before changing any FRUs 1 Check device configuration 2 Hard disk drive 3 System board 175 177 178 175 EEPROM CRC 1 error 177 Supervisor password check sum error 178 EEPROM is not functional System board 183 An incorrect password was entered at the supervisor password prompt Have the user examine the password 184 Reset the POP power on POP check sum error password in Easy Setup 185 Reset the startup The startup sequence is not valid Suspect that power was off when the startup sequence was being updated sequence in Easy Setup ThinkPad 770 9548 9549 543 Symptom Error FRU Action in Sequence 186 System board 188 EEPROM CRC 2 error Set the system identification using the ThinkPad Hardware Maintenance D
32. Checking the Installed Devices List on page 564 e Password Combinations POP HDP PAP on page 565 e Running a Low Level Format on page 565 e Checking the PC Test Card LED on page 565 e Fn Key Combinations on page 566 Status Indicators The system status indicators show the current computer status in different colors green and orange Symbol Color Meaning h Green Battery fully charged Orange Battery charging Blinking Battery needs orange charging Green Computer is in Q suspend mode Blinking Computer is green entering suspend mode or hibernation mode or resuming normal operation D Green Power on Indicator Panel The Indicator panel shows the current computer status using these icons CI 562 IBM Mobile Systems HMM Icon Meaning Speaker cc A Remaining battery BAER left Secondary battery status pix right Main battery status Diskette drive in use Hard disk in use Numeric lock 7 Caps lock 8 Scroll lock Running the Diagnostics Use either the TrackPoint III or the cursor moving keys to interact with the tests The Enter key works the same as selecting the OK icon to reply OK The following are required FDD Parallel Serial PCMCIA CDROM DVD USB Erasable 2HD diskette Wrap plug P N 72X8546 Wrap plug P N 72X8546 PC Test Card P N 35G4703 Any CD data
33. DIMM 16MB DIMM 32MB DIMM 64MB Interface Cable to System for Keyboard Interface Cable to Keyboard for Keypad Mini DIN to Mini DIN Cable 85G1529 39H2220 39H2221 83H7080 66G7871 95F5723 05K4645 42H2767 42H2768 42H2769 42H2817 84G2531 84G2532 84G6474 ThinkPad 560 560E 2640 193 Numeric Keypad Belgian Canadian French Danish Dutch French German Greek Hebrew Icelandic Italian Japanese Norwegian Spanish Swedish or Finnish Swiss French Swiss German Turkish U K English U S English Black Keypad French German Italian Swedish U K English Norwegian U S English Black Keyboard French German Italian Swedish U K English Norwegian U S English Accessories Keyboard Mouse Cable Tools Tri Connector Wrap Plug PC Test Card Audio Wrap Cable Screwdriver Kit ThinkPad Hardware Maintenance Diskette Ver 1 30 194 IBM Mobile Systems HMM 95F5741 95F5466 95F5467 95F5467 95F6313 95F6314 95F5467 95F5741 95F5467 95F6316 79F6401 95F5467 95F6315 95F5468 95F5711 95F5715 95F5467 95F5741 95F5741 84G6286 84G6280 84G6292 84G6304 84G6298 84G6310 84G2530 84G6285 84G6279 84G6291 84G6303 84G6297 84G6309 84G2529 54G0444 72X8546 35G4703 66G5180 95F3598 06J0333 Power Cords IBM power cords for a specific country are usually available only in that country For 2 pin power cords IBM Used in These Countries Power Cord Part Number 13H5264 B
34. DIMM Adapter Card Lower Spacer FDD Blank Bezel FDD Bezel Option Cover AV Cover Modem Cover Lock Modem Cover Blank Cover for EMEA Front IR Assembly Diskette Drive 3 mode Diskette Drive Removable Strap Lower Shield 29H9226 29H9227 29H9497 69H8403 29H9220 69H8404 39H7038 39H7035 84G6536 29H9212 29H9207 29H9211 29H9210 29H9205 29H9200 29H9199 39H7019 39H7018 29H9232 29H9236 29H9229 29H9367 39H7031 29H9185 29H9181 39H7056 29H9238 66G9228 82H8966 69H8422 29H9296 29H9194 29H9239 29H9196 29H9193 29H9189 39H7028 39H7030 29H9187 29H9215 29H9230 29H9237 29H9202 ThinkPad 760 9546 9547 347 Index Part 760C 28 29 348 CPU Card 90 MHz Pentium 29H9198 U S 9546 model U21 U22 U2A U2B CPU Card 120 MHz Pentium 29H9297 U S 9546 model U27 U28 U2H U2J Heat Sink Pentium 90MHz 39H7005 U S 9546 model U21 U22 U2A U2B Heat Sink Pentium 120MHz 39H7006 U S 9546 model U27 U28 U2H U2J See Misc Parts Internal DAA Assembly 1241571 DC DC Card 83H5375 See Misc Parts Power Switch Actuator 29H9209 Power Switch Button 29H9191 Rear IR Assembly 29H9214 Keyboard Base 29H9218 Keyboard Cable 29H9222 Speaker right 29H9225 Speaker left 39H6983 Speaker Holder right 39H7033 Speaker Holder left 39H7034 Keyboard Card 29H9221 Backup Battery 29H9506 Palm Rest 29H9219 Keyboard Unit See Keyboard Unit Section Top Cover 29H9183 AC Adapter 35
35. F9 Reserved F10 Reserved F11 Switching power management mode High Power Intelligent and Economy F12 Hibernation invocation ThinkPad 560 560E 2640 153 Product Overview 560 560E The following table is an overview of the system features Feature Processor Description 560 e Intel Pentium 100 MHz e Intel Pentium 120 MHz e Intel Pentium 133 MHz 560E e Intel Pentium MMX 150 MHz L2 cache e Intel Pentium MMX 166 MHz L2 cache Bus Architecture PCI Bus Memory 560 Standard e 8MB on the system board 560E e 16MB on the system board Memory Option 560 e 8MB 16MB 32MB DIMM card max 40MB 560E e 8MB 16MB 32MB 64MB DIMM card max 80MB CMOS RAM 114 bytes VGA Video 560 e 11 3 inch 256 colors 800x600 pixel DSTN color LCD e 12 1 inch 64K colors 800x600 pixel TFT color LCD 560E e 11 3 inch 64k colors 800x600 pixel DSTN color LCD e 12 1 inch 256K colors 800x600 pixel TFT color LCD Diskette Drive External Hard Disk Drive e 1 44MB 2 mode 3 5 inch e 1 44MB 3 mode 3 5 inch for Japan 560 e 810MB 2 5 inch IDE interface e 1 08GB 2 5 inch IDE interface e 2 1GB 2 5 inch IDE interface 560E e 2 1GB 2 5 inch IDE interface VO Port e Headphone e Microphone e Port replicator 154 IBM Mobile Systems HMM Feature Description Audio e 16 bit audio e Internal speaker e Int
36. FRU Action in Sequence Power shuts down during operation 1 Go to Power Systems Checkout on page 533 2 Battery pack 3 Remove the battery pack and let it cool for 2 hours 4 DC DC card 5 Power sources The system does not power off See Reset Switch on page 527 Other Symptoms 1 Press the power shutdown switch 2 System board Symptom Error Errors occur only when the port replicator is used FRU Action in Sequence See Port Replicator Checkout on page 36 Note If you cannot find a symptom or error in this list and the problem persists see Undetermined Problems on page 561 Intermittent Symptoms Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing the intermittent problem do the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRUs 3 If any error is detected replace the FRU shown by the FRU code Rerun the test to verify that no more errors exist 560 IBM Mobile Systems HMM Undetermined Problems You are here because the diagnostic tests did not identify which adapter or device failed install
37. H Device Access Orange Data is read gio from or written to the hard disk drive FDD or CD ROM drive E Numeric Lock Green Numeric keypad AN on the keyboard is enabled E Caps Lock Green Caps lock mode is enabled H Scroll Lock Green Arrow keys can D be used as SE screen scroll function key KH Suspend Mode Green Suspend mode Q Power On Green Power on V ThinkPad 380 385 2635 53 How to Run the Diagnostics Use either the TrackPoint III or the cursor move keys to interact with the tests Pressing the Enter key works the same as selecting the OK icon to reply OK Note The following tools are required FDD Erasable 2HD diskette Parallel Wrap plug P N 72X8546 Serial Wrap plug P N 72X8546 PCMCIA PC Test Card P N 35G4703 CDROM Any CD data CD is recommended J PUAWN 10 11 12 13 14 54 Press and hold the F1 key then power on the computer Hold the F1 key down until the Easy Setup screen appears Select Test and press Enter Select a device and press Enter to run the test The test progress screen appears OK appears when the test ends without any errors Start the Advanced Diagnostic test as either of the following way e Pressing Ctrl A on the basic diagnostic menu screen e Triple click the icon on the right bottom corner on the basic diagnostic screen The ThinkPad FRU Connections screen appears This screen shows the state of the connection of all conne
38. How to Use Error Messages Use the error codes displayed on the screen to diagnose failures If more than one error code is displayed begin the diagnosis with the first error code The cause of the first error code can result in false error codes being displayed If no error code is displayed see if the error symptom is listed in the Symptom to FRU Index on page 40 Port Replicator Problems If you suspect a problem with the Port Replicator see Port Replicator Checkout on page 36 How to Diagnose Multiple FRUs When the adapter or device has more than one FRU the error code could be caused by either FRU Before replacing multiple FRUs try removing or exchanging each FRU one by one in the designated sequence to see if the symptoms change ThinkPad 380 385 2635 25 What to Do First The servicer must include the following in the parts exchange form or parts return form that is attached to the returned FRU SCARON D 7 8 9 Name and phone number of servicer Date of service Date when part failed Date of purchase Failure symptoms error codes appearing on display and beep symptoms Procedure index and page number in which failing FRU was detected Failing FRU name and part number Machine type model number and serial number Customer s name and address Before checking problems with the computer determine whether the damage is covered under the warranty by referring to the following 26 IB
39. IBM Mobile Systems HMM 1090 Front IR Models 760XL 760XD Diskette Drive CD ROM Drive 1020 Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 LCD Unit 1080 System Board Assembly 1100 After removing the DIMM adapter card remove the front IR Cable of the IR ThinkPad 760 9546 9547 259 Other Models e Diskette Drive CD ROM Drive 1020 e Battery Pack 1030 e Hard Disk Drive 1040 295 8 mma Step Size Quantity Torque 8mm Nylon 2 4 kgem 4mm Nylon 1 Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw 260 IBM Mobile Systems HMM 1095 Rear IR e Diskette Drive CD ROM Drive 1020 e Battery Pack 1030 e Hard Disk Drive 1040 e Top Cover 1060 e LCD Unit 1080 LLELAZ SLES LPS ES ZS LSS LSL2 LEETFEFZEL Step Size Quantity Torque 4 kgem 6mm Nylon 4 Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 760 9546 9547 261 1100 System Board Assembly Diskette Drive CD ROM Drive 1020 Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 LCD Unit 1080 Rear IR 1090 Note In step 1 gently pushing the shaded area C lift the
40. Kenya Kuwait Macao Malaysia Nigeria Oman People s Republic of China includes Hong Kong Qatar Singapore United Kingdom 13H5270 Austria Belgium Bulgaria Chile Czech Republic Denmark Egypt Finland France Germany Greece Hungary Iceland Indonesia Israel Italy Netherlands Norway Poland Portugal Romania Slovakia Spain Sweden Switzerland Turkey former Yugoslavia 13H5273 13H5276 Japan Argentina Australia New Zealand Papua New Guinea Paraguay Uruguay 13H5279 Bangladesh Pakistan South Africa Sri Lanka e For 3 pin power cords Note compliance The grounded adapter is required for full MPRII IBM Power Cord Part Number Used in These Countries 76H3514 Argentina Australia Papua New Guinea New Zealand Paraguay Uruguay 618 IBM Mobile Systems HMM IBM Power Cord Part Number Used in These Countries Bahamas Barbados Bermuda Bolivia Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras 76H3516 Jamaica Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Trinidad West Indies Thailand United States of America Venezuela Austria Belgium Bulgaria Czech Republic Egypt Finland France Germany Greece Hungary Iceland 76H3518 Indonesia Netherlands Norway Poland Portugal
41. Keyboard or TrackPoint IlI Related Symptoms LCD Related Symptoms Modem DSP Related Symptoms PC Card Related Symptoms Peripheral Device Related Symptoms Power Related Symptoms Other Symptoms Intermittent Symptoms Undetermined Problems Related Service Procedures Status Indicators Indicator Panel Running the Diagnostics Displaying the Error Log Checking the Installed Devices List Password Combinations POP HDP PAP Running a Low Level Format Checking the PC Test Card LED Fn Key Combinations Product Overview 770 FRU Removals and Replacements 1010 Battery Pack 1020 UltraBay II Device or 2nd Battery Pack Copyright IBM Corp 1997 553 555 556 556 557 557 558 558 559 559 560 560 560 561 562 562 562 563 564 564 565 565 565 566 567 568 569 570 521 1030 1040 1050 1060 1065 1070 1080 1090 1100 1110 1120 1130 1140 1150 1160 1170 1180 1190 2010 2020 2030 2050 Locations DVD Adapter Card Hard Disk Drive Backup Battery or DIMM Keyboard Unit Keyboard Keyboard Bezel Indicator Panel Center Cover and Hinge Cover Eject Lever and Power Switch LGDIUNIT iu aa 4b LS ee eg Standby Battery Upper Shield
42. M 2 5 x 6mm 4 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw 92 IBM Mobile Systems HMM TFT LCD Panel Step Size Quantity Torque M 2 5 x 6mm 4 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 380 385 2635 93 Type 1 Black tape Type 2 94 IBM Mobile Systems HMM 2030 LCD Inverter Card e Battery Pack 1010 e DIMM Cover 1020 e Keyboard Unit 1030 e CD ROM FDD Assembly 1040 e LCD Unit 1070 e LCD Front Cover 2010 e LCD Panel 2020 DSTN LCD M25 60m 1 Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw Step Size Quantity Torque A M 2 0 x 3 7mm 2 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 380 385 2635 95 2040 LCD Misc Parts Battery Pack 1010 DIMM Cover 1020 Keyboard Unit 1030 CD ROM FDD Assembly 1040 LCD Unit 1070 LCD Front Cover 2010 LCD Panel 2020 LCD Inverter Card 2030 Hinges Latches DSTN LCD A E Gs Hinges E g Latches
43. M2 5 x 8 Bind head 1 M2 5 x 8 Nylon 5 M2 5 x 25 Nylon 1 M2 5 Special head 6 M2 6 x 4 Bind head 1 M2 6 x 2 8 Bind head 3 M3 x 3 Bind head 4 Nylon Screw Kit 05K4316 Include the following M2 5 x 25 Nylon 1000 ThinkPad 380 385 2635 115 Options Notes 1 When you replace the AC Adapter use the one for the country you are in even if the computer is from a different country 2 The warranty for the system unit does not apply to all options 380 385 Port Replicator 84G1320 8X CD ROM 73H9933 AC Adapter 56W 2 pin 1242585 3 pin 1242583 Cover Set for 380 385 Port Replicator 84G1321 2 1 GB Hard Disk Drive Assembly 73H6427 3 2 GB Hard Disk Drive Assembly 83H7086 5 1 GB Hard Disk Drive Assembly 83H7084 Headset 85G1529 Interface Cable to System for Keyboard 84G2531 Interface Cable to Keyboard for Keypad 84G2532 Microphone 66G7871 Mini DIN to Mini DIN Cable 84G6474 PS 2 Miniature Mouse 95F5723 SO DIMM 8MB 42H2767 SO DIMM 16MB 42H2768 SO DIMM 32MB 42H2769 SO DIMM 64MB 42H2817 ThinkPad 560 Port Replicator 46H4107 116 IBM Mobile Systems HMM Numeric Keypad Belgian 95F5741 Canadian French 95F5466 Danish 95F5467 Dutch 95F5467 French 95F6313 German 95F6314 Greek 95F5467 Hebrew 95F5741 Icelandic 95F5467 Italian 95F6316 Japanese 79F6401 Norwegian 95F5467 Spanish 95F6315 Swedish Finnish 95F5468 Swiss French 95F5711 Swiss German 95F5715 Turkish 95F5467 U K English 95F574
44. Parallel port device Cable System board pon Serial or parallel port device problems Device Device cable System board p w ThinkPad 560 560E 2640 147 Infrared Related Symptoms Symptom Error FRU Action in Sequence Unable to communicate 1 Make sure the setup using the Infrared IR Port for the IR is correct 2 Make sure there are no fluorescent lights near the computer The computer may receive optical noise from the fluorescent light 3 Run the advanced diagnostic test If an error occurs and a FRU code is displayed replace the parts shown by the FRU code Other Symptoms Symptom Error FRU Action in Sequence Errors occur only when the See Port Replicator port replicator is used Checkout on page 134 PCMCIA slot pin is PCMCIA slots assembly damaged Note If you cannot find a symptom or error in this list and the problem remains see Undetermined Problems on page 149 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing the intermittent problem do the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 If no error is det
45. Shorter POST Messages 0 0 0 0 0 0 0 0 Reserved di SCSI Slot Number SCSI Logical Unit Number SCSI ID SCSI Device Code All SCSI devices are set to a different SCSI ID Duplicate SCSI ID settings can generate a false error message Use the SCSI ID to determine whether the error message is coming from an internal or an external device Introduction 7 Safety Notices Multi lingual Translations In this manual safety notices appear in English with a page number reference to the appropriate multi lingual translated safety notice found in this section The following safety notices are provided in English French German Italian and Spanish languages Safety Notice 1 Before the computer is powered on after FRU replacement make sure all screws springs or other small parts are in place and are not left loose inside the computer Verify this by shaking the computer and listening for rattling sounds Metallic parts or metal flakes can cause electrical shorts Avant de remettre l ordinateur sous tension apr s remplacement d une unit en client le v rifiez que tous les ressorts vis et autres pi ces sont bien en place et bien fix es Pour ce faire secouez l unit et assurez vous qu aucun bruit suspect ne se produit Des pi ces m talliques ou des copeaux de m tal pourraient causer un court circuit Bevor nach einem FRU Austausch der Co
46. Sri Lanka 76H3524 76H3526 Abu Dhabi Albania Antigua Bahrain Brunei Dubai Fiji Hong Kong India Ireland Kenya Kuwait Macao Malaysia Nigeria Oman People s Republic of China Qatar Singapore United Kingdom Japan ThinkPad 765D 9546 765L 9547 519 IBM Power Cord Part Number Used in These Countries 76H3528 Switzerland Liechtenstein 76H3530 Chile Italy Ethiopia Libya 76H3532 Israel 76H3535 Korea 520 IBM Mobile Systems HMM ThinkPad 770 9548 9549 Read This First Checkout Guide Audio Checkout Diskette Drive Checkout 2 Fan Checkout Game Port Checkout Indicator Panel Checkout Keyboard or Auxiliary Input Device Checkout Memory Checkout Modem DSP Checkout Power Systems Checkout System Board and CPU Card Checkout TrackPoint Checkout Power Management Features Standby Mode Suspend Mode Hibernation Mode 2 Symptom to FRU Index Numeric Error Codes 2 Diagnostic Error Codes Beep Symptoms Audio Related Symptoms CD ROM Related Symptoms DVD Related Symptoms Function Related Symptoms Indicator Related Symptoms Indicator Panel Related Symptoms Infrared Related Symptoms
47. incinerate it or expose its cell contents to water Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery 58 IBM Mobile Systems HMM 1010 Battery Pack Turn the computer upside down Pull up the battery pack lock H push it back E and then pull up the battery pack Qj ThinkPad 380 385 2635 59 1020 DIMM Card Backup Battery m Safety Notice 4 Translation on page 11 The lithium battery can cause a fire explosion or severe burn Do not recharge it remove its polarized connector disassemble it heat it above 100 C 212 F incinerate it or expose its cell contents to water Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery Turn the computer upside down BHA om When replacing Make sure the plus side is on top when replacing the backup battery Step Size Quantity Torque A 4 kgem Note Only loosen the screw in step H 60 IBM Mobile Systems HMM 1030 Keyboard Unit e Battery Pack 1010 Step Size Quantity Torque M 2 5 x 25mm Nylon 1 3 kgem A a M 2 5 x 8mm Nylon 3 3 kgem b M 2 5 x 6mm Nylon 1 Note Make su
48. removable e 4 0GB 2 5 inch e 5 1GB 2 5 inch Modem card Fax modem function Telephony function ThinkPad modem function Crystal audio Stereo audio function Infrared transfer e Two IR ports e IrDA 1 0 e ASK e 1 15 million bps PC Card One Type lll CardBus MPEG or two Type ll card ThinkPad 770 9548 9549 567 FRU Removals and Replacements This section contains information about removals and replacements Do not damage any parts Only certified and trained personnel should service the computer The arrows in this section show the direction of movement to remove a FRU or to turn a screw to release the FRU The arrows are marked in numeric order in square callouts to show the correct sequence of removal When other FRUs that must be removed before the failing FRU is removed they are listed at the top of the page To replace a FRU reverse the removal procedure and follow any notes that pertain to replacement See Locations on page 607 for internal cable connections and arrangement information When replacing a FRU use the correct screw size as shown in the procedure m Safety Notice 1 Translation on page 8 Before the computer is powered on after FRU replacement make sure all screws springs or other small parts are in place and are not left loose inside the computer Verify this by shaking the computer and listening for rattling sounds Metallic parts or meta
49. 12 1 SVGA P N 1148867 ASM P N 11J89855 e TE a 200 IBM Mobile Systems HMM 250 251 252 256 257 258 259 261 262 266 267 271 272 274 277 279 282 283 285 287 288 290 291 291 293 295 296 296 298 300 302 302 304 306 307 307 309 311 312 312 314 316 317 317 319 321 323 323 325 327 329 8010 LCD Cover 8020 LCD Panel 8030 Interface Cable Assembly Hinges LCD Unit 12 1 SVGA P N 46H5725 ASM P N 46H5723 ia E 9010 LCD Cover 9020 LCD Panel 9030 Interface Cable Assembly Hinges LOCatIONS tini ai Gok te E sii a Front View c so ile de ala Rear View o cara ate a ANI E INSIAE VIEW a RR Be Ae We es Bottom View 008 Power On Password Connector Parts Listing 760 9546 9547 Model 760CD Model 760E CD Nonupgradable Type Model 760E CD Upgradable Type or 760ED Modeli 760k scs Sag si ekis deis ew es Model 760LD 2 Model 760EL or 760ELD Model 760XL aaa aa Model 760XD O LCGD Parts List ss gs ses ha a LCD Unit 12 1 SVGA P N 29H9226 ASM P N 29H9029 3 e ela ke re a Re AA LCD Unit 12 1 SVGA P N 29H9226 ASM P N 73H6599 ge we ke A Be a LCD Unit 10 4 SVGA P N 29H9227 LCD Unit 10 4 VGA P N 46H5355 LCD Unit 11 3 DSTN P N 39H6232 LCD Unit 12 1 XGA P N 46H5735 LCD Unit 12 1 XGA P N 46H5735 ASM P N 46H5731 ora a
50. 149 Related Service Procedures This section provides information about the following e Status Indicators e Running the Diagnostics on page 151 e Displaying the Error Log on page 152 e Checking the Installed Devices List on page 152 e Running a Low Level Format on page 153 e Checking the PC Test Card LED on page 153 e Fn Key Combinations on page 153 Status Indicators The system status indicators show the current computer status in different colors green and orange a D IO AAD OO 150 IBM Mobile Systems HMM Symbol Color Meaning Battery Green Battery fully h charged Orange Battery charging Blinking Battery needs orange charging H Hard Disk In Use Orange Data is read O from or written to the hard disk drive E Numeric Lock Green Numeric keypad Af on the keyboard 1 is enabled EA Caps Lock Green Caps lock mode N is enabled H Scroll Lock Green Arrow keys can D be used as Le J screen scroll function key H Suspend Mode Green Suspend mode Q Blinking Entering Green suspend mode Power On Green Power on Ta O Running the Diagnostics Use either the TrackPoint III or the cursor move keys to interact with the tests The Enter key works the same as selecting the OK icon to reply OK Note The following tools are required FDD Erasable 2HD diskette Parallel Wrap plug P
51. 2 Reseat the LCD information panel cable on the keyboard card 3 Keyboard Video card 5 System board gt 442 IBM Mobile Systems HMM Power Related Symptoms Symptom Error FRU Action in Sequence Power shuts down during operation 1 Go to Power Systems Checkout on page 422 Battery pack 3 Remove the battery pack and let it cool for 2 hours DC DC card 5 Power sources p The system does not power off See Power Shutdown Switch on page 414 1 Press the power shutdown switch 2 System board Function Audio Related Symptoms Symptom Error The system does not suspend or resume when the keyboard is opened or closed FRU Action in Sequence 1 Go to Suspend Mode on page 430 and check that the computer can enter suspend mode 2 Boot an operating system and press Fn F4 If the computer enters suspend mode suspect that the application program is not working properly Keyboard card Video card System board Dr The system does not suspend or resume when the LCD is closed or opened Go to Suspend Mode on page 430 and check that the computer can enter suspend mode 2 Boot an operating system and press Fn F4 If the computer enters suspend mode suspect that the application program is not working properly 3 LCD assembly 4 Video card 5 System board Battery Fuel Gauge doe
52. 29H9238 66G9228 828966 69H8422 83H7126 83H7124 29H9194 29H9239 29H9196 29H9193 ThinkPad 760 9546 9547 355 Index Part 760E CD Nonupgradable Type 22 AV Cover 29H9189 23 Modem Cover Lock 39H7028 24 Modem Cover 39H7030 Blank Cover for EMEA 29H9187 25 Front IR Assembly 29H9215 26a Diskette Drive 3 mode 29H9230 Diskette Drive 4 mode for Japan 29H9372 26b Diskette Drive Removable Strap 29H9237 27 Lower Shield 29H9202 28 CPU Card 120 MHz Pentium 1149672 U S 9546 model U4B CPU Card 133 MHz Pentium 82H8897 U S 9546 model U4A 29 Heat Sink 39H7006 30 See Misc Parts 31 Internal DAA Assembly 12J1571 32 DC DC Card 83H5375 33 See Misc Parts 34 Power Switch Actuator 29H9209 35 Power Switch Button 29H9191 36 Rear IR Assembly 29H9214 37 Keyboard Base 29H9218 38 Keyboard Cable 29H9222 39a Speaker right 29H9225 39b Speaker left 39H6983 39c Speaker Holder right 39H7033 39d Speaker Holder left 39H7034 40 Keyboard Card 29H9221 41 Backup Battery 29H9506 42 Palm Rest 29H9219 For Japan 39H7032 43 Keyboard Unit See Keyboard Unit Section 44 Top Cover 29H9183 AC Adapter 35W For U S Canada LA Japan 85G6705 For EMEA AP 1241448 Keyboard Misc Parts 39H7105 Misc Parts 29H9234 Includes the following Modem Holder Modem Lever DSP Holder Rear IR Lens 356 IBM Mobile Systems HMM Model 760E CD Upgradable Type or 760ED ThinkPad 760 9546 9547 357 m Check the Model There are two
53. 29H9238 66G9228 82H8895 82H8966 46H5760 46H5761 46H5768 29H9194 29H9289 29H9197 29H9193 ThinkPad 760 9546 9547 375 Index Part 760XL 376 AV Cover 29H9190 Modem Cover Lock 39H7027 Blank Cover for EMEA 29H9188 Front IR Assembly 29H9215 Diskette Drive 3 mode 29H9230 U S 9547 model U9C U9K Diskette Drive 4 mode for Japan 29H9372 Diskette Drive Removable Strap 29H9237 Lower Shield 29H9202 CPU Card 166 MHz Pentium 82H8875 Heat Sink 39H7006 See Misc Parts Fan 46H5762 Air Duct 46H5763 DC DC Card 46H5750 See Misc Parts Power Switch Actuator 29H9209 Power Switch Button 29H9192 Rear IR Assembly 29H9214 Keyboard Base 29H9218 Keyboard Cable 29H9222 Speaker right 46H5777 Speaker left 46H5778 Speaker Holder right 39H7033 Speaker Holder left 39H7034 Keyboard Card 46H5776 Backup Battery 29H9506 Palm Rest 29H9219 For Japan 39H7032 Keyboard Unit See Keyboard Unit Section Top Cover 29H9184 DIMM Card Holder 46H5765 AC Adapter 35W For U S Canada LA Japan 85G6705 For EMEA AP 85G6735 Keyboard Misc Parts 39H7105 Misc Parts 46H5367 Includes the following Modem Holder Modem Lever DSP Holder Rear IR Lens Screw for Fan 46H5766 Name Label 46H5767 IBM Mobile Systems HMM Keyboard Assembly Arabic 29H9076 Belgian 29H9074 Canadian French 29H9082 Danish 29H9073 Dutch 29H9071 French 29H9067 German 29H9065 Greek 29H9080 Hebrew 29H9077 Italian 29H9069 Japanese 29H9083 New World Spanish 29
54. 3 System board Set a HDPs for the both hard disk drive in the HDD bay and the one in the UltraBay 159 HDP is not set the same as the supervisor password Set a HDPs for both the hard disk drive in the HDD bay and the one in the UltraBay 161 Dead battery 1 Go to Checking the Backup Battery Nonrechargeable on page 426 Backup battery 3 System board N 163 Time and date were not set 1 Reseat the keyboard connector on the video card 2 Set time and date 3 System board 173 Configuration data was lost 1 Reseat the keyboard connector on the video card 2 Select OK in the error screen then set the time and date 3 Backup battery 4 System board 174 Configuration error Perform Checking the Installed Devices List on page 450 before changing any FRUs 1 Check device configuration 2 System board 3 Diskette drive 4 Hard disk drive 175 177 178 175 EEPROM CRC 1 error 177 Supervisor password check sum error 178 EEPROM is not functional System board 183 Incorrect password entered at the supervisor password prompt 184 POP check sum error Have the user examine the password Reset the POP power on password in Easy Setup ThinkPad 765D 9546 765L 9547 433 Symptom Error FRU Action in Sequence 185 The startup sequence is not valid Suspect that power was off
55. 9547 463 1070 Keyboard Unit e Battery Pack 1030 e Top Cover 1060 M A N Note When replacing the keyboard affix the model name label When replacing Connect the keyboard connector as shown in the figure then replace the keyboard 464 IBM Mobile Systems HMM 1080 LCD Unit e Diskette Drive or CD ROM Drive 1020 e Battery Pack 1030 e Hard Disk Drive 1040 e Top Cover 1060 e Keyboard Unit 1070 Step Size quantity Torque M2 5 x 4 mm Nylon 4 4 5 kgem A M2 5 x 6 mm Nylon 2 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 765D 9546 765L 9547 465 1090 Front IR Diskette Drive or CD ROM Drive 1020 Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 LCD Unit 1080 Note In step 1 lift the switch cover halfway up OD then pull the switch lever out to remove D Step 1 466 IBM Mobile Systems HMM 1 Step E is 765D unique For 765L skip this step 2 In step H push the levers gently to avoid flexing them x 9 t E N P lt S Piate Step Size quantity Torque g M2 5 x 6 mm Nylon 3 4 kgem M2 5 x 8 mm Nylon 4 4 kgem O M2 5 x 4 mm Nylon 2 4 kgem Note Make sure you use the correct screw and tighten the screw
56. 9552 Reference Diskette 42G2023 S42G 2023 Reference Diskette ThinkPad 720 720C 9552 61G1194 S61G 1194 ThinkPad Hardware Maintenance Diskette for all Models 355 360 560 750 755 760 78H5384 S78H 5384 ThinkPad Dock 3545 Docking Station 3550 Data Fax Modem FaxConcentrator A 71G4140 S71G 4140 42G2428 S42G 2428 61G1556 S61G 1556 84F8540 S84F 8540 vi IBM Mobile Systems HMM Contents Introduction 1 Mobile Computer Descriptions 2 Drive and Diskette Compatibility Matrix 5 Important Service Information 6 Safety Notices Multi lingual Translations 8 Safety Information 15 Laser Compliance Statement 20 ThinkPad 380 385 2635 23 Read This First 25 Checkout Guide 29 Symptom to FRU Index 40 Related Service Procedures 52 Product Overview 380 385 57 FRU Removals and Replacements 58 Locations LL 101 Parts Listing 380 385 2635 2 2 104 Common Option Parts List 115 ThinkPad 560 560E 2640 121 Read This First 123 Checkout Guide 2 2 2 2 127 Symptom to FRU Index 138 Related Service Procedures 150 Product Overview 560 560E 154 FRU Removals and Replacements 156 Locations ili Lega ae bee ee 183 Parts Listing 560 560E 2640
57. A depleted battery needs approximately 30 minutes to be recharged to the operational voltage of 3 5 V dc 9 Unplug the AC Adapter 10 Verify the standby battery function by removing and installing the battery pack during suspend mode Note Removing and installing the battery pack during suspend mode should be done within 1 minute If the system does not resume after a charged battery pack is installed replace the DC DC card If replacing the DC DC card does not resolve the problem replace the system board System Board and CPU Card Checkout The processing functions are performed by both the system board and the CPU card Processor problems can be caused by either FRU However the CPU card generally has a lower probability of failure If a numeric code indicates the system board or the CPU card as a failing FRU or the CPU card is indicated by a diagnostic test by showing FRU code 11 use the following procedure to isolate the problem 1 Run the system board test to verify the symptom This test verifies both the system board and the CPU card If no error is detected return to Checkout Guide on page 528 Note Don t touch the keyboard and pointing device when the system board test is running This may cause an unexpected error 2 If FRU code 10 appears replace the system board but do not replace the CPU card Transfer the CPU card from the old system board to the new system board 3 If FRU code 11 appears r
58. Battery Pack 1010 UltraBay Il Device or 2nd Battery Pack 1020 Keyboard Unit 1060 Hinge Cover and Center Cover 1070 Eject Lever and Power Switch 1080 LCD Unit 1090 Standby Battery 1100 Upper Shield 1110 Step Size Quantity Color Torque M2 5 x 6 mm Nylon 2 Black 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 770 9548 9549 595 1170 CPU Card Battery Pack 1010 UltraBay Il Device or 2nd Battery Pack 1020 Keyboard Unit 1060 Hinge Cover and Center Cover 1070 Eject Lever and Power Switch 1080 LCD Unit 1090 Standby Battery 1100 Upper Shield 1110 Video Card 1130 DC DC Card 1150 Fan 1160 596 IBM Mobile Systems HMM m Attention e When removing be careful not to damage the CPU card e When replacing make sure the card is connected firmly Press only the corners of the card as shown Press here Press here A loose connection or damage to the card causes the serious problem such as not being able to powered on Step Size Quantity Color Torque M2 x 10 mm 3 Yellow 2 5 kgcm A M2 5 x 4 mm Nylon Yellow 4 kgem 1 Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed
59. Check that when each key is pressed the key s position on the keyboard layout on the screen changes to a black square Note When a Fn key is pressed a black square briefly appears 5 Press Ctrl Pause to end the test If the tests detect a keyboard problem do the following one at a time to correct the problem Do not replace a nondefective FRU e Reseat the keyboard flexible cable e Replace the keyboard assembly e Replace the subcard e Replace the system board The following auxiliary input devices are supported for this computer e Numeric keypad e Mouse PS 2 compatible e External keyboard with keyboard mouse cable ThinkPad 380 385 2635 31 If any of these devices do not work reseat the cable connector and repeat the failing operation If the problem does not recur recheck the connector If the problem is not corrected replace the device and then the system board TrackPoint III Checkout If the TrackPoint III does not work check the configuration in the ThinkPad Features program If the configuration of the TrackPoint III is disabled select Enable to enable it If this does not correct the TrackPoint III problem continue with the following The TrackPoint IIl does automatic compensations to adjust the pointer sensor During this process the pointer moves on the screen automatically for a short time This self acting pointer movement can occur when a slight steady pressure is applied to th
60. Chile Czech Republic Denmark Egypt Finland France Germany Greece Hungary Iceland Indonesia Israel Italy Netherlands Norway Poland Portugal Romania Slovakia Spain Sweden Switzerland Turkey former Yugoslavia 13H5273 Japan 13H5276 Argentina Australia New Zealand Papua New Guinea Paraguay Uruguay 13H5279 Bangladesh Pakistan South Africa Sri Lanka For 3 pin power cords Note The grounded adapter is required for full MPRII compliance IBM Power Cord Part Number Used in These Countries 76H3514 Argentina Australia Papua New Guinea New Zealand Paraguay Uruguay 76H3516 Bahamas Barbados Bermuda Bolivia Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Trinidad West Indies Thailand United States of America Venezuela 76H3518 Austria Belgium Bulgaria Czech Republic Egypt Finland France Germany Greece Hungary Iceland Indonesia Netherlands Norway Poland Portugal Romania Slovakia Spain Sweden Turkey former Yugoslavia 76H3520 Denmark 76H3522 Bangladesh Pakistan South Africa Sri Lanka ThinkPad 380 385 2635 119 IBM Power Cord Part Number Used in These Countries Abu Dhabi Al
61. Date of service Date when part failed Date of purchase Failure symptoms error codes appearing on display and beep symptoms Procedure index and page number in which failing FRU was detected 7 Failing FRU name and part number 8 Machine type model number BIOS level and serial number 9 Customer s name and address akon gt D Before checking problems with the computer determine whether the damage is covered under the warranty by referring to the following Note for Warranty 1 524 Check the ECAs Engineering Change Announcements of the device that pertain to the system failure before billing the customer During the warranty period the customer may be responsible for repair costs if the computer damage was caused by misuse accident modification unsuitable physical or operating environment or improper maintenance by the customer The following list provides some common items that are not covered under warranty and some symptoms that may indicate that the system was subjected to stresses beyond normal use IBM Mobile Systems HMM The following is not covered under warranty e LCD panel cracked from the application of excessive forces shock or from being dropped e Scratched cosmetic parts e Cracked or broken plastic parts broken latches broken pins or broken connectors caused by excessive force e Damage caused by liquid spilled into the system e Damage caused by improper insertion of
62. IBM Corporation 500 Columbus Avenue Thornwood NY 10594 U S A Trademarks The following terms are trademarks or service marks of the IBM Corporation in the United States and other countries AIX AT EduQuest FaxConcentrator HelpCenter HelpClub HelpLearn HelpFax HelpWare IBM Micro Channel 05 2 Personal System 2 Portmaster PS 1 PS 2 PS Note Skill Dynamics SystemXtra ThinkPad TrackPoint TrackPoint Il TrackPoint III XGA The following terms are trademarks or service marks of other companies as follows ActionMedia Intel Corporation Intel Intel Corporation Microsoft Microsoft Corporation MMX Intel Corporation Notes Lotus Development Corporation Pentium Intel Corporation Intel MMX and Pentium are trademarks or registered trademarks of Intel Corporation Microsoft Windows the Windows logos are trademarks or registered trademarks of Microsoft Corporation 702 IBM Mobile Systems HMM S T 0 Part Number 05L1271 Printed in U S A S05L 1270 01
63. If any error is detected replace the FRU shown by the FRU code Rerun the test to verify that there are no more errors 234 IBM Mobile Systems HMM Undetermined Problems You are here because the diagnostic tests did not identify which adapter or device failed installed devices are incorrect a short circuit is suspected or the system is inoperative Follow the procedures below to isolate the failing FRU do not isolate nondefective FRUs Verify that all attached devices are supported by the computer Verify that the power supply being used at the time of the failure is operating correctly See Power Systems Checkout on page 213 1 Power off the computer 2 Check the cables wires and connectors for short circuits and open circuits Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices a Non IBM devices b Devices attached to the expansion bus connector c Printer mouse and other external devices d Battery pack e Hard disk drive f Diskette drive CD ROM drive or the device attached in the UltraBay g DIMM h PC Cards 4 Power on the computer Determine if the problem has changed If the problem does not occur again reconnect the removed devices one at a time until you find the failing FRU 7 If the problem remains replace the following FRUs one at a time Do not replace a nondefective FRU e DC DC card e Video
64. If the voltage is more than 11 0 V dc measure the resistance between battery terminals 3 and 4 The resistance must be 4 to 30 K ohm If the resistance is not correct replace the battery pack If the resistance is correct replace the DC DC card Checking the Car Battery Adapter 1 2 216 Unplug the Car Battery Adapter cable from the computer Plug the Car Battery Adapter into the cigarette lighter socket Note If the adapter is already plugged in reseat it Measure the output voltage of the Car Battery Adapter cable See the following figure Pin Voltage V dc 1 19 0 to 21 0 2 Ground e Ifthe voltage is correct the Car Battery Adapter is working correctly Check that the computer runs with the AC Adapter If it runs correctly with the AC Adapter check the system board If the problem still remains replace the following FRUs one at a time IBM Mobile Systems HMM a DC DC card b System board If the problem is not resolved when the system board is replaced go to Undetermined Problems on page 235 e Ifthe voltage is outside the normal voltage range do one of the following Try these test procedures in a different car if one is available Replace the Car Battery Adapter if the computer works correctly with the AC Adapter Note If the output voltage from the cigarette lighter socket of the car is less than 10 5 V dc a continuous noise may be heard The cond
65. LCD Inverter 05K3119 3 LCD Cable 73H9948 4 LCD Hinge 73H9943 5 LCD Lens see Misc Parts LCD Misc Parts 73H9949 Include the following Control Knob LCD Upper Holder Latch Right Latch Left Latch Spring 2 Latch Holder 2 LED Lens Screw Cap 2 Cable Clamp 1 ThinkPad 380 385 2635 109 Type 2 1 LCD Cover 1158860 2 LCD Panel 12 1 TFT 1149623 3 LCD Inverter 1149622 4 LCD Cable 1149625 5 LCD Hinge 73H9943 6 LCD Lens see Misc Parts LCD Misc Parts 73H9949 Includes the following Control Knob LCD Upper Holder Latch Right Latch Left Latch Spring 2 Latch Holder 2 LED Lens Screw Cap 2 Cable Clamp 1 110 IBM Mobile Systems HMM Models 380E 380ED 385E 385ED LCD FRU FRSTN 1 LCD Cover 73H9940 2 LCD Inverter 73H9946 3 LCD Cable 1240139 4 LCD Hinge 73H9942 5 LCD Lens see Misc Parts 6 LCD Panel 12 1 FRSTN 1240138 LCD Misc Parts 73H9949 Includes the following Control Knob LCD Upper Holder Latch Right Latch Left Latch Spring 2 Latch Holder 2 LED Lens Screw Cap 2 Cable Clamp 1 ThinkPad 380 385 2635 111 LCD FRU TFT 1 LCD Cover 73H9941 2 LCD Panel 12 1 TFT 05K9308 LCD Inverter 05K3119 3 LCD Cable 73H9948 4 LCD Hinge 73H9943 5 LCD Lens see Misc Parts LCD Misc Parts 73H9949 Include the following Control Knob LCD Upper Holder Latch Right Latch Left Latch Spring 2 Latch Holder 2 LED Lens Screw Cap 2
66. POST during POST on page 131 2 DC DC card 3 System board 4 Power sources No beep power on indicator e DC DC card on and a blank LCD during e System board No beep power on indicator on and a blinking cursor only during POST e DC DC card e System board 144 IBM Mobile Systems HMM Symptom Error FRU Action in Sequence No beep during POST but system runs correctly 1 Turn the volume up and check the speaker 2 Speaker 3 System board LCD Related Symptoms m Important The LCD for the notebook computer contains over 921 000 thin film transistors TFTs A small number of missing discolored or lighted dots on all the time is characteristic of TFT LCD technology but excessive pixel problems can cause viewing concerns The LCD should be replaced if the number of missing discolored or lighted dots in any background is 21 or more Symptom Error FRU Action in Sequence No beep power on indicator on and a blank LCD during POST DC DC card e System board e LCD backlight not working or e LCD too dark or e LCD brightness cannot be adjusted or e LCD contrast cannot be adjusted 1 Reseat the LCD connectors 2 LCD assembly 3 System board e LCD screen unreadable or e Characters missing pels or e Screen abnormal or e Wrong color displayed 1 See important note for LCD Related Symptoms
67. Password Combinations POP HDP PAP When the power on password POP hard disk password HDP and supervisor password PAP are used the following situations may occur e When the POP is the same as the HDP 1 or HDP 2 The POP prompt appears but one of the HDP prompts does not appear e When the POP is not the same as the HDP 1 and HDP 2 The POP HDP 1 and HDP 2 prompts all appear e PAP and HDP 1 or HDP 2 When the PAP is used the HDP 1 or HDP 2 is enabled automatically but no HDP prompt appears The HDP 1 and HDP 2 are set the same as the PAP Running a Low Level Format Do the following to format the hard disk Attention Make sure the drive address to be formatted is correct This procedure erases all information on the disk 1 Power off the computer 2 Insert the ThinkPad Hardware Maintenance Diskette Ver 1 40 or later into diskette drive A and power on the computer 3 Select Format the hard disk from the main menu 4 Select the drive from the menu 5 Follow the instructions on the screen Checking the PC Test Card LED The green LED on the PC test card turns on when the PCMCIA test is running If the LED does not turn on check that the card is installed correctly by reseating the card If it still does not turn on after it is reseated try using another slot for the test If the LED still does not ThinkPad 770 9548 9549 565 turn on and the test fails replace the FRU shown by the diagno
68. RAM VRAM and setup data are stored on the hard disk e The system is powered off Note The computer cannot enter hibernation mode when the computer is powered with ac power and a communication PC card is used Events that cause the computer to enter hibernation mode e Hibernation mode is requested by the Fn key Fn F12 e Timer conditions are satisfied in suspend mode e A critical low battery condition occurs e The PS2 HIBernation command is set in the ThinkPad Features program Event that causes the computer to exit hibernation mode e The power on switch is operated When power is turned on the hibernation history in the boot record on the hard disk is recognized and system status is restored from the hard disk to resume operation ThinkPad 380 385 2635 39 Symptom to FRU Index The Symptom to FRU Index lists the symptoms and errors and the possible causes The most likely cause is listed first Note Perform the FRU replacement or actions in the sequence shown in the FRU Action columns If a FRU did not solve the problem put the original part back in the computer Do not replace a nondefective FRU This index can also be used to help you decide which FRUs to have available when servicing a computer Numeric error codes show the errors detected in POST or system operation In the following error codes X can be any number If no codes are available use narrative symptoms If the
69. Romania Slovakia Spain Sweden Turkey former Yugoslavia 76H3520 Denmark Bangladesh Pakistan South Africa FOHSIRE Sri Lanka Abu Dhabi Albania Antigua Bahrain Brunei Dubai Fiji India Ireland Kenya Kuwait Macao Malaysia 7613524 Nigeria Oman People s Republic of China includes Hong Kong Qatar Singapore United Kingdom 76H3526 Japan 76H3528 Switzerland Liechtenstein 76H3530 Chile Ethiopia Italy Libya 76H3532 Israel 76H3535 Korea ThinkPad 770 9548 9549 619 620 IBM Mobile Systems HMM SelectaDock Ill 3547 003 Read This First General Preparation Checkout Guide Power Supply o Checking the Installed Devices List External Keyboard External Monitor Printer ate sie ke ted Se aio ee i USB Device i alan ER How to Run the Diagnostics Diagnostics for the ThinkPad Computer Diagnostics for the SelectaDock Docking System Symptom to FRU Index Numeric Error Codes 2 Diagnostic Error Codes ww ww we ee Adapter Related Symptoms Audio Related Symptoms Beep Symptoms Indicator Related Symptoms Keyboard Related Symptoms MIDI Joystick Port Related Symptoms PC Card Related Symptoms Peripheral Device Related Symptoms Power Related Symptoms SCSI Device Related Sy
70. and the message 1 Boot device Unable to access boot 2 System board source 228 IBM Mobile Systems HMM Symptom Error FRU Action in Sequence One long two short beeps and a blank or unreadable LCD 1 System board 2 Video card 3 LCD assembly One long beep followed by four short beeps each time the power switch is operated System cannot power on due to low battery voltage Connect the AC Adapter or install a fully charged battery One beep every second System is shutting down due to low battery voltage Connect the AC Adapter or install a fully charged battery allows system to complete shutdown before changing the battery Two short beeps with error codes POST error See Numeric Error Codes on page 223 Two short beeps with blank screen System board No Beep Symptoms Symptom Error FRU Action in Sequence No beep power on indicator not on and a blank LCD 1 Go to Power Systems Checkout during POST on page 213 2 System board 3 DC DC card 4 Power sources No beep power on indicator 1 System board on and a blank LCD during 2 DC DC card POST 3 CPU card No beep power on indicator 1 System board on and a blinking cursor 2 CPU card only during POST 3 DC DC card No beep during POST but system runs correctly Turn the volume up and check the speaker 2 Check wh
71. check the configuration in the ThinkPad Features program If the configuration of the TrackPoint III is disabled select Enable to enable it If this does not correct the TrackPoint III problem continue with the following The TrackPoint III does automatic compensations to adjust the pointer sensor During this process the pointer moves on the screen automatically for a short time This self acting pointer movement can occur when a slight steady pressure is applied to the TrackPoint II pointer while the computer is powered on or while the system is running or when readjustment is required because the temperature has exceeded its normal temperature range This symptom does not indicate a hardware problem No service actions are necessary if the pointer movement stops in a short period of time If a click button problem or pointing stick problem occurs do the following 1 Go to the Easy Setup menu 2 Select an item with the pointing stick 3 Press either the left or right click button 4 Verify that both buttons work correctly If either the pointing stick or the click button does not work do the following actions one at a time to correct the problem Do not replace a nondefective FRU 210 IBM Mobile Systems HMM e Reseat the keyboard card cables e Replace the keyboard card cables e Replace the keyboard card assembly e Replace the video card e Replace the system board Fan Checkout Models 760XL 760XD The c
72. if installed 2 Press and hold the F1 key then power on the computer Hold the F1 key down until the Easy Setup screen appears 3 Select Test and press Enter 4 Select Memory and press Enter to run the memory test on base memory If an error appears replace the system board 5 Power off the computer and reinstall the DIMM then power on the computer Verify the memory size then test the memory If an error appears replace the DIMM If memory problems occur intermittently use the loop option to repeat the test When the test detects an error an error log is printed on the printer connected to the parallel port See Displaying the Error Log on page 152 for more information System Programs in Flash Memory System setup programs and diagnostic tests are stored in flash memory Flash Memory Update A flash memory update is required for the following conditions e New versions of system programs e New features or options are added To update the flash memory do the following 1 Get the appropriate diskette containing the update 2 Insert the System Program Service Diskette into drive A and power on the computer 128 IBM Mobile Systems HMM 3 Select Update system programs from the menu System Board Checkout The processing functions are performed by the system board When a numeric code calls the system board as a FRU use the following procedure to isolate the problem 1 Run the system board test to v
73. or expose its cell contents to water Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery m Safety Notice 2 Translation on page 9 Some standby batteries contain a small amount of nickel and cadmium Do not disassemble it recharge it throw it into fire or water or short circuit it Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery 494 IBM Mobile Systems HMM Step Size quantity Torque M2 5 x 6 mm 2 3 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 765D 9546 765L 9547 495 Sh PE Di 38 E os Mu DS e 0 G G W Speaker IBM Mobile Systems HMM 496 3010 LCD Front Cover Diskette Drive or CD ROM Drive 1020 Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 LCD Unit 1080 Brightness control Step Size quantity Torque M2 5 x 6 mm 2 3 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw
74. use IRQ 11 and 15 for the PCI device setting 5 Click on OK 1 DVD drive 2 System board Function Related Symptoms Symptom Error FRU Action in Sequence Battery Fuel Gauge does not go higher than 90 Go to Checking the Battery Pack on page 534 and see the note Memory count size appears different from actual size Go to Memory Checkout on page 532 System configuration does not match the installed devices Go to Checking the Installed Devices List on page 564 ThinkPad 770 9548 9549 555 Symptom Error FRU Action in Sequence System hangs intermittently Go to Intermittent Symptoms on page 560 The system does not suspend or resume when the LCD is closed or opened 1 Go to Suspend Mode on page 540 and check that the computer can enter suspend mode 2 Boot an operating system and press Fn F4 If the computer enters suspend mode suspect that the application program is not working properly LCD unit Video card 5 System board PLO Indicator Related Symptoms Symptom Error FRU Action in Sequence Indicator incorrectly remains off or on but system runs correctly 1 Reseat the LCD connector on the video card 2 LCD cable assembly Video card 4 System board w Indicator Panel Related Symptoms Symptom Error FRU Action in Sequence
75. use a new screw ThinkPad 560 560E 2640 181 TFT H LCD cable Ei Hinges When replacing See the following figure Copper tape Step Size Quantity Torque M 2 5 x 6 mn flathead 2 3 0 kgem Ei M 2 5 x 6 mm 3 3 0 kgem flathead Note Make sure you use the correct screw and tighten it to the torque specified Do not use the screw that you removed use a new screw 182 IBM Mobile Systems HMM Locations no S c 2 E E g o T 3 5 SX od a Scocs JE 6 B Ons oa E STU 520 cs OO ga 52 257 os One ec ROWaEeS a 2 2660 tog Pie n oO TO Oo 6 9 SELF Rae gt TO amp c SSG GCPOReEtITIGZS oz5325330550X20 3052 2500 fg SOc HTS QIU0GT 3 gt i AamrUUuXEm MNDODONSOSSENESE c e t LL 183 ThinkPad 560 560E 2640 Bottom View System Expansion Connector Power Shutdown Switch Memory Slot Memory Slot Cover Battery Pack Latch jen es ro 184 IBM Mobile Systems HMM Rear View Power Switch IR Port External Diskette Drive Connector External Monitor Parallel Connector Serial Connector Security Keyhole External Input Device Connector Power Jack A 4 5 6 E O ThinkPad 560 560E 2640 185 Parts Listing 560 560E 2640 IBM Mobile Systems HMM 186 Index System Unit 1 LCD Assembly 11 3 DSTN 20H4267 U S 2640 model 1xx 3xx 5xx See LCD FR
76. when connecting Do not touch here ThinkPad 765D 9546 765L 9547 483 1200 PCMCIA Slot Assembly e Diskette Drive or CD ROM Drive 1020 e Battery Pack 1030 e Hard Disk Drive 1040 e Top Cover 1060 e Keyboard Unit 1070 e LCD Unit 1080 e Front IR and Rear IR 1090 e Video Card 1120 e DC DC Card Module Jack and Inverter Card 1160 e DSP Card 1170 e Lower Shield 1180 Notes 1 The system unit serial number must be restored when the system board is replaced To restore the system unit serial number select the option Set system identification on the maintenance diskette The EEPROM on the system board contains the vital product data VPD the system unit serial number system board system number and other computer unique data Note Do not power off the computer while restoring the VPD The system unit serial number label is attached to the base cover 2 Before removing and replacing the system board make sure that a PCMCIA Cards are removed and the eject levers are not sticking out 3 Do not pull the PCMCIA slot assembly while removing the system board 4 When handling the PCMCIA slot assembly be careful not to disassemble any part of it The slot assembly is not solidly fixed when it is removed from the system board or the FRU 5 Be sure to unlock both ends of the PCMCIA connector before removing the PCMCIA slot assembly from the system board H 484 IBM Mobile Systems
77. 101 Rear View External monitor connector Parallel connector Serial connector Power jack External input device connector Suspend mode indicator Battery indicator IR port Power switch PCMCIA slots PC Card eject button Security key hole A D 5 6 E O 102 IBM Mobile Systems HMM Bottom View Memory slot cover System expansion connector Memory slot Backup battery Battery pack latch Battery pack Power shutdown switch A 14 5 6 ThinkPad 380 385 2635 103 Parts Listing 380 385 2635 Models 380 380D 385 385D IBM Mobile Systems HMM 104 Index System Unit LCD Assembly see Models 380 380D 385 385D on page 108 _ 2 Name Label Kit 05K4462 3 Keyboard Assembly see Keyboard Section 4 Subcard 73H9928 5 HDD Bracket 73H9936 6 Hard Disk Drive 1 08 GB 39H2221 Hard Disk Drive 1 4 GB 73H6419 Hard Disk Drive 2 1 GB 73H6427 7 System Board For 380 380D 385 385D 150MHz 83H6524 For 380D 385D 150MHz MMX 73H9923 8 Audio Jack Holder see Misc Parts 9 Lower Shield Case 73H9927 10 Backup Battery 46H4132 11 Power Switch Knob see Misc Parts 12 YO Door 05K4345 13 Base Cover Assembly 73H9919 14 DIMM Cover Assembly 73H9921 15 Battery Pack Li ion 73H9951 Battery Pack NiMH 73H9952 16 Battery Pack Latch Kit 1148315 17 FDD Bezel 73H9932 18 Blank Bezel 73H9934 19 FDD 1148338 20 8X CD ROM 73H9933 21 Support Structure see Misc Parts
78. 12M 360M ThinkPad 345 2610 486DX4 75 4M 20M 360M ThinkPad 345CS 2610 DX4 75 4M 20M 540M ThinkPad 350 2618 AOE 486SL 25 4M 20M 85M 2618 JOA 486SL 25 4M 20M 125M 2618 LOA 486SL 25 4M 20M 250M ThinkPad 350C 2618 NOA 486SL 25 4M 20M 125M 2618 POA 486SL 25 4M 20M 250M ThinkPad 355 2619 486SX 33 4M 16M 125M ThinkPad 355C 2619 486SX 33 4M 16M 125M 2619 486SX 33 4M 16M 250M ThinkPad 355Cs 2619 486SX 33 2M 16M 170M 2619 486SX 33 2M 16M 250M ThinkPad 360 2620 486SX 33 4M 16M 170M 2620 486SX 33 4M 16M 340M ThinkPad 360C 2620 486SX 33 4M 16M 170M 2620 486SX 33 4M 16M 340M ThinkPad 360Cs 2620 486SX 33 4M 16M 170M 2620 486SX 33 4M 16M 340M ThinkPad 360Ce 2620 486DX2 50 25 4M 16M 170M 2620 486DX2 50 25 4M 16M 340M 2620 486DX2 50 25 4M 16M 540M ThinkPad 360Cse 2620 486DX2 50 25 4M 16M 170M 2620 486DX2 50 25 4M 16M 340M 2620 486DX2 50 25 4M 16M 540M ThinkPad 360P 2620 486SX 33 4M 16M 170M 2620 486SX 33 4M 16M 340M ThinkPad 365C 2625 205 486DX4 75 8M 24M 340M 2625 x05 486DX4 75 8M 24M 540M ThinkPad 365E 2625 5x86 100 33 8M 24M 540M ThinkPad 365ED 2625 5x86 100 33 8M 24M 540M ThinkPad 365X XD 2625 Pentium 100 8M 24M 540M 2625 Pentium 100 8M 24M 810M 2625 Pentium 100 8M 24M 1 0G ThinkPad 365X XD 2625 Pentium 120 8M 24M 540M 2625 Pentium 120 8M 24M 810M 2625 Pentium 120 8M 24M 1 0G ThinkPad 365X XD 2625 Pentium 133 8M 40M 810M 2625 Pentium 133 8M 40M 1 0G 2625 Pentium 133 8M 40M 1 3G ThinkPad 370C 9545 486DX4 75 25 4M 32M 340M 9545 486DX4 75 25 4M 32M 54
79. 19990301 Hard disk error 19990302 Invalid hard disk boot record 19990305 No bootable device 1 Check that the operating system is installed in the HDD If not install the operating system 2 Reseat the boot device 3 Check the startup sequence for the correct boot device 4 Check that the operating system has no failure and is installed correctly 19990303 Bank 2 flash ROM check sum error 1 System board Other codes not listed above 1 Go to Undetermined Problems on page 149 ThinkPad 560 560E 2640 141 Diagnostic Error Codes If an error is detected the following appears e Large X on the left side of the device icon e Device ID three digit e FRU code four digit e Error code two digit J Start s Restart 1 XH O 5 B SystemBoard Memory Display HDD FDD 1 PCMCIA Parallel DEY 001 OK ERR 0010 2 m Q Serial DSP CDROM Infrared Audio FDD 2 8 Exit The device ID and error code indicate the detailed portion of the FRU that caused the error If replacing a FRU does not correct the problem see the device ID or error code from the previous failure If they have changed the cause might be because the new FRU is detective or that the FRU was incorrectly installed Device ID if an error is detected by the diagnostic tests a three digit device I
80. 2 Reseatall LCD connectors 3 LCD assembly 4 System board LCD has extra horizontal or vertical lines displayed LCD assembly Keyboard or TrackPoint III Related Symptoms Symptom Error FRU Action in Sequence Keyboard one or more keys does not work 1 Reseat the keyboard cable on the system board Keyboard 3 System board p ThinkPad 560 560E 2640 145 Symptom Error FRU Action in Sequence TrackPoint III does not work 1 Reseat the keyboard cable on the system board 2 Go to TrackPoint III Checkout on page 130 3 Keyboard 4 System board Pointer moves automatically or does not work correctly See TrackPoint III Checkout on page 130 Indicator Related Symptoms Symptom Error FRU Action in Sequence Indicator incorrectly remains off or on but system runs correctly e System board e DC DC card Battery power status indicator blinks from green yellow to orange 1 Check that a correct battery is installed 2 Battery pack 3 DC DC card 4 System board Battery indicator does not turn on when the battery is installed c DC DC card e Battery pack e System board Power Related Symptoms Symptom Error FRU Action in Sequence Power shuts down during operation 1 Go to Power Systems Checkout on page 131 2 Battery pack Remove the
81. 2 x 6mm 2 2 5 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw 88 IBM Mobile Systems HMM m Cable Routing When replacing the air duct refer to the following artwork Cable holder tape Speaker cable ng gq CNG gt ThinkPad 380 385 2635 89 2010 LCD Front Cover Battery Pack 1010 DIMM Cover 1020 Keyboard Unit 1030 CD ROM FDD Assembly 1040 LCD Unit 1070 A E LCD Front Cover E Control Knob Procedure continues on the following page 90 IBM Mobile Systems HMM Notes 1 The LCD front cover has several latches Release the latches as shown in the figure in step E 2 When replacing the control knob in step EJ make sure that it works correctly Remove the screw covers A y N Step Size Quantity Torque A M 2 5 x 6mm 2 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 380 385 2635 91 2020 LCD Panel DSTN LCD Panel Battery Pack 1010 DIMM Cover 1020 Keyboard Unit 1030 CD ROM FDD Assembly 1040 LCD Unit 1070 LCD Front Cover 2010 Note In step QJ lift the LCD panel a little to disconnect the flexible cable in step H Step Size Quantity Torque
82. 35 and see the note Memory count size appears different from actual size System configuration does not match the installed devices Go to Memory Checkout on page 30 Go to Checking the Installed Devices List on page 55 System hangs intermittently Go to Intermittent Problems on page 50 Peripheral Device Related Symptoms Symptom Error FRU Action in Sequence External display does not work correctly See External Display Self Test in Common Devices Checkout section Printer problems Run Printer Self test Parallel port device Cable System board PWN Serial or parallel port device problems Device Device cable System board oN ThinkPad 380 385 2635 49 Infrared Related Symptoms Symptom Error FRU Action in Sequence Unable to communicate 1 Make sure the setup using the Infrared IR Port for the IR is correct 2 Make sure there are no fluorescent lights near the computer The computer may receive optical noise from the fluorescent light 3 Run the advanced diagnostic test If an error occurs and a FRU code is displayed replace the parts shown by the FRU code Other Symptoms Symptom Error FRU Action in Sequence Errors occur only when Port See Port Replicator Replicator is used Checkout on page 36 PCMCIA slot pin is PCMCIA Slot Assembly damaged
83. 4 Translation on page 11 The lithium battery can cause a fire explosion or severe burn Do not recharge it remove its polarized connector disassemble it heat it above 100 C 212 F incinerate it or expose its cell contents to water Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery 246 IBM Mobile Systems HMM 1010 Rear Connector Door Remove the center latch then remove the rear connector door by flexing it H ThinkPad 760 9546 9547 247 1020 Diskette Drive CD ROM Drive Diskette Drive Model Unique Note If the security latch J is at the left position push and slide it to the right position unlock 248 IBM Mobile Systems HMM A N M N f le Y IN E M w O DN ANN ANB V a S f w WO N ISS RA vba Vi atl 249 ThinkPad 760 9546 9547 CD ROM Drive Model Unique Attention Note Remove the CD ROM drive exactly as shown in the figure Do not apply any extra force to the CD ROM drive when removing it If the security latch J is at the left position push and slide it to the right position unlock Note SU 1030 Battery Pack e CD ROM Drive Model unique 1020 Note Be careful that the computer does not fall backward when the battery pack is removed If there is a sp
84. 529 2 Diskette 3 Diskette drive 604 An unacceptable ID was read from the diskette 1 Go to Diskette Drive Checkout on page 529 drive 2 Diskette drive 3 System board 11XX 1 Serial device 1101 Serial A test failure 2 Communication cable 3 System board 17XX 1 Hard disk drive 1701 Hard disk controller 2 System board failure 1780 1790 Hard disk 0 error 1781 1791 Hard disk 1 error 24XX 1 System board 2401 System board video 2 Video card error 808X 8081 Presence test failure PCMCIA revision number also checked 8082 PCMCIA register test failure 1 PCMCIA slot assembly 2 PCMCIA device 3 System board 4 PC Card in docking station PC Card enabler 860X Pointing device error when TrackPoint III is disabled 8601 System bus error 8042 mouse interface 8602 External mouse error 8603 System bus or mouse error 1 External mouse 2 External keyboard 3 System board 861X Pointing device error when TrackPoint III is enabled 8611 System bus error l F between 8042 and IPDC 8612 TrackPoint error 8613 System board or TrackPoint error 1 Reseat the keyboard connector on the video card 2 Reseat the TrackPoint Ill cable on the keyboard card Keyboard External mouse Video card System board D gt Ovo ThinkPad 770 9548 9549 545 Symptom Error FRU Action in Sequence 19990301
85. 73H9919 16 DIMM Cover Assembly 73H9921 17 Battery Pack Li ion 73H9951 Battery Pack NiMH 73H9952 18 Battery Pack Latch Kit 1148315 19 FDD Bezel 73H9932 20 Blank Bezel 73H9934 21 FDD 1148338 Note Order either of the below CD ROM drives that match the FRU number of the drive being replaced 22 8 20x CD ROM 1240115 22 8 20x CD ROM 02K0491 23 Support Structure see Misc Parts 24 CD FDD Connector CD Model 73H9935 FDD Connector non CD Model 83H6527 25 Drive Bracket 1240144 26 Box Speaker Assembly 02K4311 27 Microphone Assembly 73H9939 28 PC Card Slot 380E 385E 83H6523 PC Card Slot 380ED 385ED 05K4495 29 Heat Sink for fan 83H6525 30 Fan 83H6526 31 Air Duct see Misc Parts 32 Upper Shield Case 73H9929 33 Keyboard Bezel 73H9950 34 LCD GND Holder Lower see Misc Parts AC Adapter 35W 2 pin 1241442 3 pin 1241444 Cable Holder Tape 1148376 Thermal Rubber 73H9924 TrackPoint III Cap 84G6536 ThinkPad 380 385 2635 107 Models 380 380D 385 385D LCD FRU DSTN ouhWn 108 LCD Cover LCD Inverter LCD Cable LCD Hinge LCD Lens see Misc Parts LCD Panel 12 1 DSTN LCD Misc Parts Includes the following Control Knob LCD Upper Holder Latch Right Latch Left Latch Spring 2 Latch Holder 2 LED Lens Screw Cap 2 Cable Clamp 1 IBM Mobile Systems HMM 73H9940 73H9946 73H9947 73H9942 73H9944 73H9949 LCD FRU TFT 1 LCD Cover 73H9941 2 LCD Panel 12 1 TFT 05K9308
86. 760 9546 9547 305 3030 Hinges e LCD Cover 3010 e LCD Panel 3020 with interface cable assembly Step Length Quantity Memo M2 5 x 4 mm 2 Note Make sure you use the correct screw when replacing 306 IBM Mobile Systems HMM LCD Unit 10 4 VGA P N 46H5355 4010 LCD Cover Notes 1 Be careful not to scratch the LCD cover when removing the screw covers FJ 2 The LCD cover has several latches Release these latches then remove the LCD cover Be careful not to break the latches Remove the four screw covers Other latches AS Step Length Quantity Memo A M2 5 x 6 mm 2 El M2 x 5 mm 2 Note Make sure you use the correct screw when replacing ThinkPad 760 9546 9547 307 Lift the LCD front cover a bit then remove the microphone cable t A m When replacing Position the microphone cable as shown TE di n ni _ Be careful not to put the cable between the front cover and the rear cover zt DES SI Rear view 308 IBM Mobile Systems HMM 4020 LCD Panel e LCD Cover 4010 Note Be careful not to scratch or soil the surface of the LCD panel when replacing it Step Length Quantity Memo M2 x 4 3 mm 2 Note Make sure you use the correct screw when rep
87. 9546 9547 295 LCD Unit 12 1 SVGA P N 29H9226 ASM P N 73H6599 2010 LCD Cover Notes 1 Be careful not to scratch the LCD cover when removing the screw covers FJ N The LCD cover has several latches Release these latches then remove the LCD cover Be careful not to break the latches Remove the four screw covers Other latches Step Length Quantity Memo A M2 5 x 9 mm 2 Ei M2 5 x 6 mm 2 6 M2 x 4 3 mm 6 Flat head Note Make sure you use the correct screw when replacing 296 IBM Mobile Systems HMM Lift the LCD front cover a bit then remove the microphone cable 297 ThinkPad 760 9546 9547 2020 LCD Panel e LCD Cover 2010 Note Be careful not to scratch or soil the surface of the LCD panel when replacing it Lift the LCD panel a bit and disconnect the connector for the interface cable If there is the kapton tape on the rear of the panel remove it Don t use too much force here Step Length Quantity Memo M2 5 x 6 mm 2 Note Make sure you use the correct screw when replacing 298 IBM Mobile Systems HMM m When replacing Attention 1 The inverter card is very sensitive Connect the interface cable as shown Flexing the inverter card with too much force seriously damages the card 2 It is not safe to touch the inverter card connecter EN A loose or incorr
88. 95F6314 Greek 95F5467 Hebrew 95F5741 Icelandic 95F5467 Italian 95F6316 Japanese 79F6401 Norwegian 95F5467 Spanish 95F6315 Swedish or Finnish 95F5468 Swiss French 95F5711 Swiss German 95F5715 Turkish 95F5467 U K English 95F5741 U S English 95F5741 Black Keypad French 84G6286 German 84G6280 Italian 84G6292 Norwegian 84G6310 Swedish 84G6304 U K English 84G6298 U S English 84G2530 Black Keyboard French 84G6285 German 84G6279 Italian 84G6291 Norwegian 84G6309 Swedish 84G6303 U K English 84G6297 U S English 84G2529 Accessories Keyboard Mouse Cable 54G0444 Tools Tri Connector Wrap Plug 72X8546 PC Test Card 35G4703 Audio Wrap Cable 66G5180 Screwdriver Kit 95F3598 ThinkPad Hardware Maintenance 05L1738 Diskette Version 1 40 USB Parallel Connector 05K2586 ThinkPad 770 9548 9549 617 Power Cords IBM power cords for a specific country are usually available only in that country e For 2 pin power cords IBM Power Cord Part Number Used in These Countries 13H5264 Bahamas Barbados Bermuda Bolivia Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Korea South Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Thailand Trinidad West Indies United States of America Venezuela 13H5267 Abu Dhabi Albania Antigua Bahrain Brunei Dubai Fiji India Ireland
89. Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 LCD Unit 1080 Front IR and Rear IR 1090 System Board Assembly 1100 Upper Shield 1125 Video Card 1110 For models 760CD 760LD 760E 760ED 760EL 760ELD 760XL 760XD ThinkPad 760 9546 9547 271 1120 DC DC Card Diskette Drive CD ROM Drive 1020 Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 LCD Unit 1080 Front IR and Rear IR 1090 System Board Assembly 1100 Upper Shield 1125 Video Card 1110 760XL 760XD DC DC Card H Air Duct Connector 272 IBM Mobile Systems HMM When replacing Make sure that the microphone cable does not catch between the system board and the spacer on the DC DC card Top view DC DC card ThinkPad 760 9546 9547 273 1130 DSP Card Audio ESS Card Diskette Drive CD ROM Drive 1020 Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 LCD Unit 1080 Front IR and Rear IR 1090 System Board Assembly 1100 Upper Shield 1125 Video Card 1110 DC DC Card 1120 Notes 1 There are two models for 760E slim type and thick type Check the screw length in step when removing the DSP card 2 See the following table and make sure to replace the correct card Audio ESS Card DSP card 760L 760LD 760EL 760C 760E 760CD 760ELD 760XL 760ED 760XD Slim Type Models Models 760C 760E 760L a
90. Easy Setup menu 2 Press Ctrl A to enter to the advanced diagnostic mode 3 Press Ctrl K a layout of the keyboard appears on the screen 4 Check that when each key is pressed the key s position on the keyboard layout on the screen changes to a black square Note When the Fn key is pressed a black square briefly appears 5 Press Ctrl Pause to end the test If the tests detect a keyboard problem do the following one at a time to correct the problem Do not replace a nondefective FRU e Reseat the keyboard card cable e Replace the keyboard card cable e Replace the keyboard card assembly e Replace the video card e Replace the system board The following auxiliary input devices are supported for this computer e Numeric keypad e Mouse PS 2 compatible e External keyboard with keyboard mouse cable 418 IBM Mobile Systems HMM If any of these devices do not work reseat the cable connector and repeat the failing operation If the problem does not recur recheck the connector If the problem is not corrected replace the device and then the system board DSP Card Checkout Model 765D 1 Go to the diagnostic menu screen by selecting Test in the Easy Setup menu 2 Select DSP and run the diagnostic tests 3 If the test detects a DSP card problem replace the DSP card Audio ESS Card Checkout 765L Go to the diagnostic menu screen by selecting Test in the Easy Setup menu 2 Select Audio and
91. FRU FRU Code FRU 10 1 System board 30 Reserved 32 1 External keyboard 2 Main card 3 Riser card 33 1 External mouse 2 Main card 3 Riser card 45 External monitor 51 1 Reseat the diskette drive FDD 2 2 Diskette drive FDD 2 3 Main card 4 Riser card 61 1 Reseat the hard disk drive in the SelectaDock Docking System HDD 3 2 Hard disk drive in the SelectaDock Docking System HDD 3 3 Main card 63 1 Reseat the second hard disk drive in the SelectaDock Docking System HDD 4 2 Second hard disk drive in the SelectaDock Docking System HDD 4 3 Main Card 70 PCMCIA 2 port replicator 73 Port replicator 74 Main card 75 USB card 90 CD ROM drive 91 CD ROM drive in the SelectaDock III SelectaDock Ill 3547 003 645 FRU Code FRU 92 DVD drive 93 DVD drive in the SelectaDock III If the problem persists after replacement of the FRUs go to Undetermined Problems on page 653 Adapter Related Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions An adapter card does not work Check that 1 The adapter card is designed for the docking station adapter slot 2 The system resources are assigned correctly by its utility program if the adapter card is a non PnP ISA adapter bus type 3 The driver diskette is up to date Contact the driver manufacturer The accompanying dis
92. FRU does not correct the problem see the device ID or error code from the previous failure If they have changed the cause ThinkPad 770 9548 9549 549 might be because the new FRU is defective or that the FRU was incorrectly installed If the problem persists after replacement of the FRUs go to Undetermined Problems on page 561 550 IBM Mobile Systems HMM Beep Symptoms Symptom Error FRU Action in Sequence Continuous beeps System board One beep and a blank unreadable or flashing LCD 1 Reseat the LCD connector 2 Reseat the inverter card Inverter card Video card LCD unit System board DC DC card SE DE One beep and the message Unable to access boot source Boot device System board Ni One long and two short beeps and a blank or unreadable LCD 1 System board 2 Video card 3 LCD unit One long beep followed by four short beeps each time the power switch is operated System cannot power on due to low battery voltage Connect the AC Adapter or install a fully charged battery One beep every second System is shutting down due to low battery voltage Connect the AC Adapter or install a fully charged battery Allow the system to completely shut down before changing the battery Two short beeps with error codes POST error See Numeric Error Codes on page 542 Two short beeps with blank a screen
93. FRUs should not be replaced because of a single unreproducible failure Single failures can occur for a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only when a recurring problem exists If this is suspected clear the error log and run the test again Do not replace any FRUs if log errors do not reappear e Be careful not to replace a nondefective FRU How to Use Error Messages Use the error codes displayed on the screen to diagnose failures If more than one error code is displayed begin the diagnosis with the first error code The cause of the first error code can cause subsequent error codes to be false If no error code is displayed see if the error symptom is listed in the Symptom to FRU Index on page 542 Port Replicator Problems If you suspect a problem with the Port Replicator see Common Devices Checkout on page 681 How to Diagnose Multiple FRUs If the adapter or device has more than one FRU the error code could be caused by any one of them Before replacing multiple FRUs try removing or exchanging each FRU one by one in the designated sequence to see if the symptoms change ThinkPad 770 9548 9549 523 What to Do First Include the following in the parts exchange form or parts return form that is attached to the returned FRU Name and phone number of servicer
94. Guide R L Hinge Cover R L Rear Cover Bracket Spacer Slide Knob Screw Cap Screw Tape Hinge Group 82H8892 Note Includes the following parts 5 Hinge R L Screw Cap Interface Cable Group 46H5737 Note Includes the following parts 3 Interface Cable Assembly Screw Cap ONOAND ThinkPad 760 9546 9547 395 LCD Unit 12 1 SVGA P N 82H8496 bd me fi D 396 IBM Mobile Systems HMM LCD Cover Group 82H8891 Note Includes the following parts 1 Front Cover Guide R L Hinge Cover R L Rear Cover Bracket Spacer Slide Knob Screw Cap 4 Screw Tape Hinge Group 82H8892 Note Includes the following parts 5 Hinge R L Screw Cap Interface Cable Group 82H8894 Note Includes the following parts 3 Interface Cable Assembly Screw Cap ONOAND ThinkPad 760 9546 9547 397 LCD Unit 12 1 SVGA P N 46H5725 9 398 IBM Mobile Systems HMM LCD Cover Group 46H5726 Note Includes the following parts 1 Screw Cap Large Front Cover Guide R L Hinge Cover R L Rear Cover Slide Knob Screw Cap Screw Tape Hinge Group 46H5714 Note Includes the following parts 6 Hinge R L Screw Cap Interface Cable Group 46H5738 Note Includes the following parts 4 Interface Cable Assembly Screw Cap ONAWHND ThinkPad 760 9546 9547 399 LCD Unit 12 1 SVGA P N 1148867 ASM P N 11J8855 400 IBM Mobile Systems HMM LCD Cover Group 1158868 Note Includes the foll
95. HMM a Screw shipped with PCMCIA When replacing Move the cable lock upward to insert the cable straight Then first insert the PCMCIA flexible cable straight and push the locks of the cable and then replace the screws Incorrect connection of the PCMCIA flexible cable causes the PCMCIA error Lock Step Size quantity Torque M2 x 14 mm Nylon 1 2 5 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 765D 9546 765L 9547 485 1210 Shield Cover Right Left e Diskette Drive or CD ROM Drive 1020 e Battery Pack 1030 e Hard Disk Drive 1040 e Top Cover 1060 e Keyboard Unit 1070 e LCD Unit 1080 e Front IR and Rear IR 1090 e System Board Assembly 1110 e Upper Shield 1120 e Video Card 1130 e External Diskette Drive Connector 1150 e Module Jack 1160 e Lower Shield 1180 H Left lower shield Right lower shield Step Size quantity Torque M2 5 x 6 mm 1 3 5 kgem removed use a new screw Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you 486 IBM Mobile Systems HMM 2010 Palm Rest e Diskette Drive or CD ROM Drive 1020 e Battery Pack 1030 e Hard Disk Drive 1040 e Top Cover 1060 e Keyboard Unit 1070 E Turn the keyb
96. I s Microphone Cable Connector 274 IBM Mobile Systems HMM When replacing 1 The following figure shows the microphone cable routing Microphone Cable Video Card 2 When replacing the DSP card or the audio ESS card make sure that the connector on the card is not loose If the connector does not connect properly no sound will be produced ThinkPad 760 9546 9547 275 Thick Type Models Other Models and 760E 4 e gt Microphone Cable Connector When replacing 1 The following figure shows the microphone cable routing for models 760XL 760XD Microphone Cable Core 2 When replacing the DSP card or the audio ESS card make sure that the connector on the card is not loose If the connector does not connect properly no sound will be produced 276 IBM Mobile Systems HMM 1140 CPU Card Diskette Drive CD ROM Drive 1020 Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 LCD Unit 1080 Front IR and Rear IR 1090 System Board Assembly 1100 Upper Shield 1125 Video Card 1110 DC DC Card 1120 DSP Card Audio ESS Card 1130 J 6 5 5 mm 4 FE H 4mn Flathead ThinkPad 760 9546 9547 277 Be careful e Connect the CPU card using the exact procedure shown in the figures and make sure that the two CPU card connectors are connected properly If these conn
97. In hibernation mode the following occurs e The system status RAM VRAM and setup data are stored on the hard disk e The system is powered off Note The computer cannot enter hibernation mode when the computer is powered with ac power and a communication PC Card is used Events that initiate hibernation mode e Hibernation mode is requested by the Fn key Fn F12 e Timer conditions are satisfied in suspend mode e A critically low battery condition occurs e The PS2 HIBernation command is set in the ThinkPad Features program The computer exits hibernation mode and resume operation when the power on switch is operated When power is turned on the hibernation history in the boot record on the hard disk is recognized and system status is restored from the hard disk to resume operation ThinkPad 560 560E 2640 137 Symptom to FRU Index The Symptom to FRU Index lists the symptoms and errors and the possible causes The most likely cause is listed first Note Perform the FRU replacement or actions in the sequence shown in the FRU Action columns If a FRU did not solve the problem put the original part back in the computer Do not replace a nondefective FRU This index can also be used to help you decide which FRUs to have available when servicing a computer Numeric error codes show the errors detected in POST or system operation In the following error codes X can be any number If no co
98. National Standards Institute ARTIC A Real Time Interface Coprocessor ASCII American National Standard Code for Interface Interchange AT Advanced Technology as in AT Bus AVC Audio Video Connection BIOS Basic Input Output System Controls System Resources bps Bits Per Second BPS Bytes Per Second CCITT The International Telephone and Telegraph Consultative Committee ccs Common Command Set CCSB Common Complete Status Block CCSB Configuration Control Sub Board CD Compact Disc CDPD Cellular Digital Packet Data CD ROM CD Read Only Memory stores data audio CE Customer Engineer or Service Representative CRC Cyclic Redundancy Check CRT Cathode Ray Tube CSD Corrective Service Diskette CGA Color Graphics Adapter See EGA VGA XGA CRC Cyclic Redundancy Check CRT Cathode Ray Tube CSA Canadian Standards Association CSD Corrective Service Diskette DASD Direct Access Storage Device hard disk diskette DMA Direct Memory Access DRAM Dynamic Random Access Memory DSTN Double Super Twisted Nematic ECA Engineering Change Announcement ECC Error Correction Code EGA Enhanced Graphics Adapter ESD Electrostatic Discharge ESDI Enhanced Small Device Interface EEPROM Electrically Erasable Programmable Read Only Memory EWS Energy Work Station FDD Floppy Disk Drive FRU Field Replaceable Unit replaceable part GPIB General Purpose Interface Bus IEEE 348 GSA General Services Administration HDD Hard Disk Drive Ht He
99. P N 11J8855 on page 329 P N 46H5725 ASM P N 46H5723 12 1 SVGA Go to LCD Unit 12 1 SVGA P N 46H5725 ASM P N 46H5723 on page 335 P N 46H5735 ASM P N 46H5731 12 1 XGA Go to LCD Unit 12 1 XGA on page 317 IBM Mobile Systems HMM LCD Unit 12 1 SVGA P N 29H9226 ASM P N 29H9029 1010 LCD Cover Notes 1 Be careful not to scratch the LCD cover when removing the screw covers H 2 The LCD cover has several latches Release these latches then remove the LCD cover Be careful not to break the latches ee a Remove the four screw covers 1 A ga Step Length Quantity Memo A M2 5 x 8 mm 4 El M2 x 4 3 mm 6 Flat head Note Make sure you use the correct screw when replacing ThinkPad 760 9546 9547 291 292 IBM Mobile Systems HMM 1020 LCD Panel Interface Cable Assembly e LCD Cover 1010 Note Be careful not to scratch or soil the surface of the LCD panel when replacing it The LCD panel is latched to the rear cover Remove the LCD panel by bending the rear cover in step IH Too much force will break the rear cover ThinkPad 760 9546 9547 293 IBM Mobile Systems HMM 294 1030 Hinges e LCD Cover 1010 e LCD Panel 1020 with interface cable assembly Step Length Quantity Memo M2 x 4 3 mm 4 Note Make sure you use the correct screw when replacing ThinkPad 760
100. Panel 6020 When replacing the interface cable assembly H E When replacing the hinges Remove the kapton tape in step FJ Step Length Quantity Memo A M2 5 x 4 mm 2 Note Make sure you use the correct screw when replacing ThinkPad 760 9546 9547 321 m When replacing Replace the kapton tape as shown below Kapton tape o Be careful not to put the cable between the front cover and the rear cover fa cdi Rear view 322 IBM Mobile Systems HMM LCD Unit 12 1 SVGA P N 82H8496 7010 LCD Cover Notes 1 Be careful not to scratch the LCD cover when removing the screw covers H 2 The LCD cover has several latches Release these latches then remove the LCD cover Be careful not to break the latches Remove the four screw covers Other latches A Step Length Quantity Memo A M2 5 x 9 mm 2 Hi M2 5 x 6 mm 2 Note Make sure you use the correct screw when replacing ThinkPad 760 9546 9547 323 Lift the LCD front cover a bit then remove the microphone cable 324 IBM Mobile Systems HMM 7030 LCD Panel e LCD Cover 7010 Note Be careful not to scratch or soil the surface of the LCD panel when replacing it Lift the LCD panel a bit and disconnect the connector for the interface cable If there is the kapton tape
101. Random Access Memory SVGA Super Video Graphics Array STN Super Twisted Nematic T A NDD Technical Advisor See your Marketing Representative TDD Telecommunications Device for the Deaf TFT Thin Film Transistor TPF ThinkPad File UL Underwriters Laboratory VCA Video Capture Adapter VESA Video Electronics Standards Association VGA Video Graphics Array 640x480x16 VPD Vital Product Data VRAM Video Random Access Memory WORM Write Once Read Many Media XGA Extended Graphics Array 1024 x 768 x 256 Y C Luminance Chrominance Signal Pertains to Video 696 IBM Mobile Systems HMM Send Us Your Comments We want to know your opinion about this manual part number 05L1271 Your input will help us to improve our publications Please photocopy this survey complete it and then fax it to IBM HMM Survey at 919 543 8167 USA Name Phone Number 1 Do you like this manual Yes No 2 What would you like to see added changed or deleted in this manual 3 What is your service experience level Less than five years More than five years 4 Which ThinkPad systems do you service most Thanks in advance for your response Miscellaneous Information 697 Do You Need Technical References We have a wide range of hardware technical references that provide in depth information about IBM personal computer products Our Technical Reference Library inc
102. The LCD is powered off e The hard disk is powered off e The CPU is stopped Notes 1 In the ThinkPad Features Program the computer can be set to Will not suspend even if LCD is closed 2 When the computer is powered with ac power and is used with one of the communication PC cards the computer enters standby mode the PC card and application program remain active 3 The computer cannot enter suspend mode while a communication link is running Events that cause the computer to enter suspend mode e Suspend mode is requested by the Fn key Fn F4 e The LCD is closed e The specified time has elapsed from the last operation with the keyboard mouse hard disk drive parallel connector or diskette drive or the AC Adapter is plugged in The time is specified by Suspend Timer in the ThinkPad Features program 38 IBM Mobile Systems HMM e The battery condition is low The battery power indicator blinks orange e Either the PS2 OFF or PS2 SUSpend command is set in the ThinkPad Features program Events that cause the computer to exit or resume suspend mode e Resume The LCD is opened e Resume The real time clock alarm is signaled e Resume The ring indicator RI is signaled by a serial or PCMCIA device e Resume The Fn key is pressed e Exit Timer conditions are satisfied for entering hibernation mode Hibernation Mode When in hibernation mode the following occurs e The system status
103. U S 2640 model 5xx Exx Hard Disk Drive 1 0 GB U S 2640 model Fxx Note 84G6536 46H4133 46H4149 05K4302 05K4303 05K4304 05K4305 05K4306 05K4307 46H4134 46H4151 46H4145 46H4084 1148917 46H4131 46H4127 46H4132 46H4135 46H4128 46H4138 46H4137 39H2220 39H2221 Order either of the below hard disk drives that match the FRU number of the drive being replaced U S 2640 model 1xx 2xx 3xx 4xx Hard Disk Drive 2 1 GB Hard Disk Drive 2 1 GB HDD Flexible Cable DC DC Card 560 U S 2640 model 1xx 2xx 5xx Exx Fxx DC DC Card 560E U S 2640 model 3xx 4xx Hxx Keyboard Sheet Battery Pack External FDD 2 mode U S 2640 model 1xx 2xx 3xx 4xx 5xx Exx Fxx Hxx External FDD 3 mode External FDD Cable AC Adapter 35W 2 pin AC Adapter 35W 3 pin AC Adapter Screw Cap Screw Cap rear IBM Mobile Systems HMM 83H7080 1244569 1148920 05K4300 05K4301 46H4150 46H4144 10H4056 39F2086 1241711 1241442 1241444 85G6698 66G5046 1148919 LCD FRU DSTN Index System Unit 1 OONnNouhWND LCD Front Cover Control Knob LCD Panel Spacer Inverter Card Shield Sheet LCD Cable Hinges LCD Rear Cover 20H4265 46H4158 46H4159 46H4152 46H4157 46H4156 46H4155 20H4263 ThinkPad 560 560E 2640 189 LCD FRU TFT TFT 1 1241600 Index System Unit 1 ONO Rh WD 190 LCD Front Cover Control Knob LCD Panel Inverter Card Sh
104. View Parts Listing 765D 9546 765L 9547 LODERO e E decane ee de 13 3 XGA 1148133 13 3 XGA NEC 1149654 Keyboard FRU Common and Option Parts List 410 IBM Mobile Systems HMM 463 464 465 466 469 470 473 474 475 477 478 480 481 482 484 486 487 488 489 491 493 494 497 498 499 501 502 503 503 504 505 505 506 509 510 510 511 514 Read This First Before you go to the checkout guide be sure to read this section m Important Notes e Only certified trained personnel should service the computer e Read FRU service procedures before replacing any FRUs Be extremely careful during write operations copying saving or formatting Drives in the computer that you are servicing might have been rearranged or the drive startup sequence might have been altered If you select an incorrect drive data or programs can be written over e Replace FRUs only for the correct model When you replace the FRU make sure the model of the machine and FRU part number are correct by referring to the parts list e FRUs should not be replaced because of a single unreproducible failure Single failures can occur for a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only when a recurring problem exists If this is suspected clear the erro
105. Windows Click the DSP Modem icon in the ThinkPad Configuration program DOs Run the MWMODEM ON command 558 IBM Mobile Systems HMM PC Card Related Symptoms Symptom Error FRU Action in Sequence PC Card does not work either in the upper slot or the lower slot Diagnostic error code DEV 080 ERR 33 FRU 7210 1 Reseat the PCMCIA slot assembly 2 PCMCIA slot assembly 3 System board PCMCIA slot pin is damaged PCMCIA slot assembly PC Card does not work Reseat the PC Card 2 Check the PC Card is enabled in the ThinkPad Configuration program 3 Reseat the PCMCIA slot assembly PCMCIA slot assembly 5 System board gt Peripheral Device Related Symptoms Symptom Error FRU Action in Sequence External display does not work correctly Printer problems See External Display Self Test on page 682 Run printer self test Parallel port device Cable System board ROD Parallel port device problems Device Device cable System board PA Serial port device problems External diskette drive does not work correctly or internal diskette drive is not recognized Device Device cable DC DC card Reseat the external FDD connector External diskette drive 3 Make sure that the diskette is not damaged PUO ThinkPad 770 9548 9549 559 Power Related Symptoms Symptom Error
106. a PCMCIA Card or the installation of an incompatible card e Damage caused by foreign material in the diskette drive or UltraBay Il e Diskette drive damage caused by the diskette drive cover being pressed or by the insertion of diskettes with multiple labels e Damaged or bent diskette eject button e CD ROM drive damage caused by excessive force by shock or by being dropped e Fuses blown by the attachment of a nonsupported device e Forgotten computer or hard disk password making the computer or hard disk unusable If the following symptoms are present they may indicate damage caused by nonwarranted activity e Missing parts might be a symptom of unauthorized service or modification e HDD spindles can become noisy from being subjected to excessive force or from being dropped e 19990303 errors can be caused by exposure to strong magnetic fields ThinkPad 770 9548 9549 525 How to Disable the Power On Password 1 Power off the computer 2 Remove the DIMM cover 3 Install a jumper on the power on password connector as shown in the figure After shorting the CE jumper go to the appropriate step to disable the password If the Supervisor Password is set 1 Power on the computer The password icon appears on the upper left corner of the screen 2 Enter the Supervisor Password the Easy Setup menu appears 3 Select Password and Power On 4 Type the Supervisor Password on the next wind
107. battery pack and let it cool for 2 hours DC DC card System bard Power sources w ona The system does not power off See Power Shutdown Switch on page 126 1 Press the power shutdown switch DC DC card 3 System board p 146 IBM Mobile Systems HMM Function Related Symptoms Symptom Error FRU Action in Sequence The system does not suspend or resume when the LCD is closed or opened 1 Go to Suspend Mode on page 38 and check that the computer can enter suspend mode 2 Boot an operating system and press Fn F4 If the computer enters suspend mode suspect that the application program is not working properly 3 LCD assembly 4 System board Battery Fuel Gauge does not go higher than 90 Go to Checking the Battery Pack on page 133 and see the note Memory count size appears different from actual size Go to Memory Checkout on page 128 System configuration does not match the installed devices Go to Checking the Installed Devices List on page 152 System hangs intermittently Go to Intermittent Problems on page 148 Peripheral Device Related Symptoms Symptom Error FRU Action in Sequence External display does not work correctly See External Display Self Test in Common Devices Checkout section Printer problems Run printer self test
108. card connecter EN A loose or incorrect connection of the connector can cause a serious problem Don t touch this connector 332 IBM Mobile Systems HMM 8030 Interface Cable Assembly Hinges e LCD Cover 8010 e LCD Panel 8020 When replacing the interface cable assembly H Ei When replacing the hinges n Step Length Quantity Memo A M2 x 4 3 mm 4 Note Make sure you use the correct screw when replacing ThinkPad 760 9546 9547 333 m When replacing Position the microphone cable as shown Be careful not to put the cable between the front cover and the rear cover ID ro T Lo Rear view 334 IBM Mobile Systems HMM LCD Unit 12 1 SVGA P N 46H5725 ASM P N 46H5723 9010 LCD Cover Notes 1 Be careful not to scratch the LCD cover when removing the screw covers H 2 The LCD cover has several latches Release these latches then remove the LCD cover Be careful not to break the latches Remove the four screw covers SX Other latches Note The front cover adhere to the LCD panel The circle in the figure shows the adhesive part Step Length Quantity Memo A M2 5 x 9 mm 2 El M2 5 x 6 mm 2 6 M2 x 4 3 mm 6 Flat head Note Make sure you use the correct screw when replacing ThinkPad 7
109. causes hazards to the customer or that makes the equipment unsafe e Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position e Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine e Keep your tool case away from walk areas so that other people will not trip over it e Do not wear loose clothing that can be trapped in the moving parts of a machine Ensure that your sleeves are fastened or rolled up above your elbows If your hair is long fasten it e Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip approximately 8 centimeters 3 inches from the end e Do not wear jewelry chains metal frame eyeglasses or metal fasteners for your clothing Attention Metal objects are good electrical conductors e Wear safety glasses when you are hammering drilling soldering cutting wire attaching springs using solvents or working in any other conditions that might be hazardous to your eyes e After service reinstall all safety shields guards labels and ground wires Replace any safety device that is worn or defective e Reinstall all covers correctly before returning the machine to the customer Introduction 15 Electrical Safety Observe the following rules when working on electrical equipment m Important Use only approved tools and te
110. computer c Run the video function loop test of the diagnostics see How to Run the Diagnostics on page 237 d Close the LCD unit The fan should start rotating within 30 minutes 3 Check the air flow coming out from the fan louver Game Port Checkout Do the following if a joystick problem occurs 1 Connectthe joystick to the game port Go to the Easy Setup menu Select an item with the joystick Press any button of the joystick Verify that all buttons work correctly arwh If either the joystick or a button does not work replace the video card If the problem persists replace the system board Diskette Drive Test Do the following to isolate the problem to a controller drive or diskette A scratch write enabled nondefective 2HD diskette is required FDD 1 represents the the diskette drive in the UltraBay FDD 2 represents the port replicator expansion unit or diskette drive attached through the external diskette drive connector Warning Make sure that the diskette does not have more than one label attached to it Multiple labels can cause damage to the drive or can cause the drive to fail Do the following to select the test device 1 Select the advanced diagnostics mode and select Tool then select FDD 1 or FDD 2 and press the Spacebar A v mark appears next to the selected icon Insert the blank diskette when instructed 2 Run the diskette drive test If the controller test detects an error F
111. connectez tous les cordons d interface Die Stromzufuhr muB abgeschaltet alle Stromkabel aus der Steckdose gezogen der Akku entfernt und alle Verbindungskabel abgenommen sein bevor eine FRU entfernt wird Prima di rimuovere qualsiasi FRU spegnere il sistema scollegare dalle prese elettriche tutti i cavi di alimentazione rimuovere la batteria e poi scollegare i cavi di interconnessione Antes de quitar una FRU apague el sistema desenchufe todos los cables de las tomas de corriente el ctrica quite la bater a y a continuaci n desconecte cualquier cable de conexi n entre dispositivos 14 IBM Mobile Systems HMM Safety Information The following section contains the safety information that you need to be familiar with before servicing an IBM mobile computer General Safety Follow these rules to ensure general safety e Observe good housekeeping in the area of the machines during and after maintenance e When lifting any heavy object 1 Ensure you can stand safely without slipping 2 Distribute the weight of the object equally between your feet 3 Use a slow lifting force Never move suddenly or twist when you attempt to lift 4 Lift by standing or by pushing up with your leg muscles this action removes the strain from the muscles in your back Do not attempt to lift any objects that weigh more than 16 kg 35 lb or objects that you think are too heavy for you e Do not perform any action that
112. correct grounding of the units e If an electrical accident occurs Use caution do not become a victim yourself Switch off power Send another person to get medical aid Safety Inspection Guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products Each machine as it was designed and built had required safety items installed to protect users and service personnel from injury This guide addresses only those items However good judgment should be used to identify potential safety hazards due to attachment of non IBM features or options not covered by this inspection guide If any unsafe conditions are present you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem Consider these conditions and the safety hazards they present e Electrical hazards especially primary power primary voltage on the frame can cause serious or fatal electrical shock e Explosive hazards such as a damaged CRT face or bulging capacitor e Mechanical hazards such as loose or missing hardware Introduction 17 The guide consists of a series of steps presented in a checklist Begin the checks with the power off and the power cord disconnected Checklist 1 Check exterior covers for damage loose broken or sharp edges 2 Power off the computer Disconnect the power cord 3 Check the power co
113. determine which page to go to Search the symptoms column and find the description that best matches your symptom then go to the page shown in the Go to column Symptoms Verified Go to Power failure The power indicator does not go on or stay on Power Systems Checkout on page 33 POST does not complete No beeps or error codes are displayed POST beeps but no error codes are displayed Symptom to FRU Index on page 40 and then use the No Beep Symptoms table Symptom to FRU Index on page 40 and then use the Beep Symptoms table POST detected an error and displayed numeric error codes Symptom to FRU Index on page 40 and then use the Numeric Error Codes table The diagnostic test detected an error and displayed an FRU code The configuration is not the same as the installed devices How to Run the Diagnostics on page 54 Checking the Installed Devices List on page 55 Other symptoms such as LCD display problems Symptom to FRU Index on page 40 and then use the Other Symptoms table Symptoms cannot be re created Intermittent problems Use the customer reported symptoms and go to Symptom to FRU Index on page 40 ThinkPad 380 385 2635 29 Memory Checkout DIMMs are available for increasing memory capacity DIMM Displayed Value No DIMM installed 16000KB 8MB 24192K
114. drive is not working but the SelectaDock is functional 1 Check the connector for LCD indicator 2 Upper cover group 3 Main card Keyboard Related Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions One or more keys do not work on the external keyboard but the SelectaDock is otherwise functional Go to External Keyboard on page 629 SelectaDock III 3547 003 647 MIDI Joystick Port Related Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions The MIDI joystick does not work Check if the computer supports the MIDI device when the problem occurs only during MIDI operation PC Card Related Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions A PC Card does not work 1 Reseat the PC card 2 Check that a The PC card can be used without any problem when installed in the computer or another SelectaDock that has no problem b The PC card is correctly set up including the computer resource assignments and device driver installation 3 Run the diagnostic test for the PC Card 4 Main card Peripheral Device Related Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions The external monitor screen changes colors Go to External Monitor on page 630 648 IBM Mobile Systems HMM Power Related Symptoms
115. e Battery Pack 1010 e Keyboard Unit 1030 e CD ROM FDD Assembly 1040 Models 380 and 380E H Blank Bezel El G FDD Bezel H GGG Foo Step Size Quantity Torque M 2 6 x 4mm 1 4 kgem Hi M 2 6 x 4mm 1 4 kgem BH M 2 6 x 2 8mm Red screw 3 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 380 385 2635 65 Models 380D 380ED 385D and 385ED H RA FDD Bezel BBEO_ Hg Step Size Quantity Torque M 2 6 x 4mm 1 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw 66 IBM Mobile Systems HMM Step Size Quantity Torque M 2 6 x 2 8mm Red screw 3 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 380 385 2635 67 1046 CD ROM e Battery Pack 1010 e Keyboard Unit 1030 e CD ROM FDD Assembly 1040 8X CD ROM 73H9933 Step Size Quantity Torque M 2 x 2 4mm Special head 4 1 5 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw 68 IBM Mobile S
116. e For Model 560 use only the TFT 1 LCD e For Model 560E When replacing the entire LCD assembly use only the TFT 2 When replacing the an individual LCD FRU use either the TFT 1 or the TFT 2 depending on what the other LCD FRUs in the assembling are using To distinguish the TFT 1 panel from the TFT 2 panel note the shape of its cable shown by the arrow in the circle TFT 1 P N 1241600 Size Quantity Torque M 2 5 x 6 mm 4 3 0 kgem Note Make sure you use the correct screw and tighten it to the torque specified Do not use the screw that you removed use a new screw 176 IBM Mobile Systems HMM TFT 2 P N 1149626 Size Quantity Torque M 2 5 x 6 mm 4 3 0 kgem use a new screw Note Make sure you use the correct screw and tighten it to the torque specified Do not use the screw that you removed m Attention When connecting the flexible cable to the rear of the LCD panel do not press on the LCD glass surface Pressing on the glass surface might damage the LCD Press only on the connector ThinkPad 560 560E 2640 177 When replacing There are two types of rear covers for the Model 560E TFT LCD unit Verify the type and follow the relevant information If there are bosses on the rear cover put each boss into each hole of the LCD panel assembly 2 If there are no bosses on the rear cover assemble the panel as
117. electrical shock By observing the above rule you may prevent a current from passing through your body When using testers set the controls correctly and use the approved probe leads and accessories for that tester Stand on suitable rubber mats obtained locally if necessary to insulate you from grounds such as metal floor strips and machine frames Observe the special safety precautions when you work with very high voltages these instructions are in the safety sections of maintenance information Use extreme care when measuring high voltages 16 IBM Mobile Systems HMM e Regularly inspect and maintain your electrical hand tools for safe operational condition e Do not use worn or broken tools and testers e Never assume that power has been disconnected from a circuit First check that it has been powered off e Always look carefully for possible hazards in your work area Examples of these hazards are moist floors nongrounded power extension cables power surges and missing safety grounds e Do not touch live electrical circuits with the reflective surface of a plastic dental mirror The surface is conductive such touching can cause personal injury and machine damage e Do not service the following parts with the power on when they are removed from their normal operating places in a machine Power supply units Pumps Blowers and fans Motor generators and similar units This practice ensures
118. go to Undetermined Problems on page 447 ThinkPad 765D 9546 765L 9547 439 Beep Symptoms Symptom Error FRU Action in Sequence Continuous beeps System board One beep and a blank unreadable or flashing LCD 1 Reseat the LCD connector 2 Reseat the inverter card Inverter card Video card LCD assembly System board DC DC card Dt ar 0 One beep and the message Unable to access boot source Boot device System board p One long and two short beeps and a blank or unreadable LCD 1 System board 2 Video card 3 LCD assembly One long beep followed by four short beeps each time the power switch is operated System cannot power on due to low battery voltage Connect the AC Adapter or install a fully charged battery One beep every second System is shutting down due to low battery voltage Connect the AC Adapter or install a fully charged battery Allow the system to completely shut down before changing the battery Two short beeps with error codes POST error See Numeric Error Codes on page 432 Two short beeps with blank screen System board No Beep Symptoms Symptom Error FRU Action in Sequence No beep power on indicator not on and a blank LCD 1 Go to Power Systems Checkout only during POST 440 during POST on page 422 2 System board 3
119. have more than one label attached to it Multiple labels can cause damage to the drive or cause the drive to fail Do the following to select the test device 1 Click on Test in the Easy Setup menu 2 Press Ctrl A to enter the advanced diagnostic menu The ThinkPad FRU Connections window appears 3 Click on Exit The keyboard layout screen appears 4 Click on Exit Click on FDD 1 or FDD 2 6 Type Y Yes to the question on the screen Insert the blank diskette when instructed 7 Press Enter to run the diskette drive test 8 If the controller test detects an error FRU code 10 appears Replace the system board 9 If the controller test runs without errors the drive read write tests start automatically 10 If the drive test detects an error FRU code 50 for FDD 1 or 51 for FDD 2 appears If the diskette itself is known to be good replace the drive 11 If FDD 2 test detects an error move the drive into the computer s UltraBay Il if possible and test it again as FDD 1 If no errors occur in the FDD 1 position the drive is not defective If the drive is attached to the port replicator go to Common Devices Checkout on page 681 to isolate the replicator problem Otherwise go on to the next step ThinkPad 770 9548 9549 529 12 If the drive is attached through a docking station go to the service manual of the docking station to isolate the problem 13 If the drive is attached through an ex
120. icons in the LCD information panel appear for a moment soon after the computer is powered on Verify that all icons appear correctly If some of the icons do not appear replace the keyboard If the problem still remains replace the video card Power Systems Checkout To verify the symptom of the problem power on the computer using each of the power sources as follows 1 Remove the battery pack diskette drive and hard disk drive 2 Connect the AC Adapter and check that power is supplied 3 Install the diskette drive or hard disk drive one at a time and check that power is supplied from each power source ThinkPad 760 9546 9547 213 4 Disconnect the AC Adapter remove the hard disk and diskette drive and install the charged battery pack then check that power is supplied by the battery pack If you suspect a power problem see the appropriate power supply check in the following list Checking the AC Adapter Checking Operational Charging on page 215 Checking the Battery Pack on page 215 Checking the Car Battery Adapter on page 216 Checking the Backup Battery on page 217 Checking the Standby Battery on page 218 Port Replicator Power Overload on page 222 Checking the AC Adapter You are here because the computer fails only when the AC Adapter is used If the power problem occurs only when the port replicator is used replace the replicator If the power on i
121. in the removals and replacements show the direction of movement to remove a field replaceable unit FRU or to turn a screw to release the FRU The arrows are marked in numeric order to show the correct sequence of removal When other FRUs must be removed before the failing FRU is removed they are listed at the top of the page Go to the removal procedure for each FRU listed remove the FRU and then continue with the removal of the failing FRU To replace a FRU reverse the removal procedure and follow any notes that pertain to replacement See Locations on page 673 for internal cable connections and arrangement information m Safety Notice 8 Translation on page 14 Before removing any FRU power off the computer unplug all power cords from electrical outlets remove the battery pack and then disconnect any interconnecting cables Note You must use an electrostatic discharge ESD 656 strap to establish personal grounding IBM Mobile Systems HMM 1010 Port Replicator Make sure that the security key is set to the Unlock position and release the latch H then undock the port replicator E SelectaDock III 3547 003 657 1020 Option Card Cover and Option Card If an option card is installed remove it 658 IBM Mobile Systems HMM 1030 PC Card A Li LI i q VA 659 SelectaDock III 3547 003 1040 UltraBay Il e Port Replicator 1010 The customer can install a ThinkPad op
122. maximum position Set the brightness control to the center detent position awn Check for the following conditions e You should be able to vary the screen intensity by adjusting the contrast and brightness control e The screen should be white or light gray with a black margin test margin on the screen e The screen is set to CRT or both by the ThinkPad Configuration program Note The location of the test margin varies with the type of display The test margin might be on the top bottom or one or both sides If you do not see a test margin on the screen replace the display If there is a test margin on the screen replace the system board Power Management Features Three power management modes are provided by the computer to reduce power consumption and prolong battery power Standby Mode In standby mode the following occurs e The LCD backlight turns off e The hard disk motor stops Events that cause the computer to enter standby mode ThinkPad 765D 9546 765L 9547 429 e Standby is requested by the Fn key Fn F3 e There has been no activity auto standby in the ThinkPad Configuration program The computer exits standby mode and resumes operation when any key is pressed Suspend Mode In suspend mode the following occurs in addition to standby mode e The LCD is powered off e The hard disk is powered off e The CPU stops Events that cause the computer to enter suspend mode e Suspend mode
123. not to cause a short circuit when measuring the voltage 6 Measure the voltage of the standby battery e Ifthe voltage between red and black is 3 5 V dc or greater the voltage is correct Go to step 12 on page 219 to verify standby battery operation 218 IBM Mobile Systems HMM e If the voltage is less than 3 5 V dc go to the next step 7 Plug the AC Adapter into the computer and power on the computer Warning Be careful not to cause a short circuit when measuring the voltage 8 Measure the output voltage at the connector on the system board Pin Voltage V dc rom e Ifthe voltage is less than 4 0 V dc replace the DC DC card If the voltage is still low replace the system board e If the voltage is more than 4 0 V dc power off the computer replace the standby battery and go to the next step 9 Ensure that the AC Adapter is plugged into the computer then power on the computer 10 Charging of the standby battery starts A depleted battery needs approximately 30 minutes to be recharged to the operational voltage of 3 5 V dc 11 Unplug the AC Adapter 12 Verify the standby battery function by removing and installing the battery pack during suspend mode Note Removing and installing the battery pack during suspend mode should be done within ThinkPad 760 9546 9547 219 one minute The resume operation must start If the resume operation does not work switching of power from the battery
124. on the SelectaDock Docking System and the external monitor 2 Disconnect the external monitor signal cable from the SelectaDock Docking System 3 Turn on the external monitor 4 Turn the contrast control to its maximum position 5 Turn the brightness control to its center detect position Check for the following conditions e The screen should be white or light gray with a black margin See the appropriate display manuals for the correct self test condition e The screen contrast and brightness controls should change the intensity of the screen If the external monitor does not meet these specifications replace the external monitor If the external monitor meets these specifications replace FRUs in the following order one at a time until the problem is corrected Note If the replaced parts did not resolve the problem put the original parts back in the SelectaDock Docking System Do not replace nondefective parts e If the external monitor is attached to the SelectaDock Docking System 1 Main card 2 External monitor 630 IBM Mobile Systems HMM e If the external monitor is attached to the display adapter card 1 Display adapter card 2 Main card 3 Riser card 4 External monitor Printer Test the printer by connecting it to the computer before testing it on the SelectaDock Docking System 1 Make sure the printer is correctly connected and the power is turned on 2 Run the printer self test
125. password set the password again Power Shutdown Switch The power shutdown switch resets the system regardless of the microcode status and forces the power off Use this push button to power off when power is not completely off or the microcode is in a hung state See Bottom View on page 184 for the power shutdown switch 126 IBM Mobile Systems HMM Checkout Guide Use the following procedure as a guide for computer problems Note The diagnostic tests are intended to test only IBM products Non IBM products prototype cards or modified options can give false errors and invalid system responses 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to re create the failure by running the diagnostic test or by repeating the same operation Note To run the diagnostics refer to Running the Diagnostics on page 151 3 Use the following table with the verified symptom to determine which page to go to Search the symptoms column and find the description that best matches your symptom then go to the page shown in the Go To column Symptoms Verified Go To Power failure The power indicator does not go on or stay on Power Systems Checkout on page 131 POST does not complete No beeps or error codes are indicated Symptom to FRU Index on page 138 and then use the No Beep Symptoms table POST beeps but
126. place when service is complete 6 IBM Mobile Systems HMM The advanced diagnostic tests are intended to test only IBM products Non IBM products or modified options can give false errors and invalid responses Hard Disk Drive Replacement Strategy Always try to run a low level format before replacing a hard disk drive m Attention The drive startup sequence in the computer you are servicing might have been changed Be extremely careful during write operations such as copying saving or formatting Data or programs can be overwritten if you select an incorrect drive How to Use Error Messages Use the error codes displayed on the screen to diagnose failures If more than one error code is displayed begin the diagnosis with the first error code The cause of the first error code can result in false error codes being displayed If no error code is displayed see if the error symptom is listed in the Symptom to FRU Index for the computer you are servicing How to Read POST Error Messages POST error messages are displayed on the screen as three four five or eight digits The error messages that can be displayed as shorter POST messages are highlighted in this index Some digits will represent different information for SCSI errors versus non SCSI errors The following example shows which digits display the shorter POST error messages and also defines the SCSI information in an eight digit error message
127. run the diagnostic tests 3 If the test detects a audio ESS card problem replace the audio ESS card TrackPoint Ill Checkout If the TrackPoint IIl does not work check the configuration in the ThinkPad Configuration program If the configuration of the TrackPoint III is disabled select Enable to enable it If this does not correct the TrackPoint III problem continue with the following The TrackPoint IIl does automatic compensations to adjust the pointer sensor During this process the pointer moves on the screen automatically for a short time This self acting pointer movement can occur when a slight steady pressure is applied to the TrackPoint III pointer while the computer is powered on or while the system is running or when readjustment is required because the temperature has exceeded its normal temperature range This symptom does not indicate a hardware problem No service actions are necessary if the pointer movement stops in a short period of time If a click button problem or pointing stick problem occurs do the following 1 Go to the Easy Setup menu 2 Select an item with the pointing stick 3 Press either the left or right click button 4 Verify that both buttons work correctly If either the pointing stick or the click button does not work do the following actions one at a time to correct the problem Do not replace a nondefective FRU e Reseat the keyboard card cables e Replace the keyboard card
128. screw ThinkPad 560 560E 2640 167 1070 Speaker e Battery Pack 1030 e Keyboard Unit 1050 168 IBM Mobile Systems HMM 1080 Hard Disk Drive m Attention Do not drop or apply any shock to the hard disk drive The hard disk drive is sensitive to physical shock Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the hard disk drive have the user make a backup copy of all the information on the hard disk Never remove the hard disk drive while the system is operating or is in suspend mode Remove the hard disk drive exactly as shown in the figure Do not apply any extra force to the hard disk drive when removing it e Battery Pack 1030 e Keyboard Unit 1050 Step Length Quantity Torque 7 mm Nylon 1 4 0 kgem BH 3 mm 2 3 0 kgem Note Make sure you use the correct screw and tighten it to the torque specified Do not use the screw that you removed use a new screw ThinkPad 560 560E 2640 169 1090 PCMCIA Slot Assembly e Battery Pack 1030 e Keyboard Unit 1050 Note Before removing and replacing the PCMCIA slot assembly make sure that the PCMCIA cards are removed and the eject levers are not sticking out gt o le g f A A n AN b4s ee Step Length Quantity Torque 7 mm Nylon 4 4 0 kgem Note Make sure you use the correct screw and tighten it to
129. screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw 578 IBM Mobile Systems HMM 1070 Center Cover and Hinge Cover e Battery Pack 1010 e 2nd Battery Pack if installed 1020 e Keyboard Unit 1060 Center Cover A H Hinge Cover ThinkPad 770 9548 9549 579 580 IBM Mobile Systems HMM 1080 Eject Lever and Power Switch Battery Pack 1010 UltraBay Il Device or 2nd Battery Pack 1020 Keyboard Unit 1060 Hinge Cover and Center Cover 1070 Power switch A g B Eject lever ba When replacing a be ThinkPad 770 9548 9549 581 Step Size Quantity Color Torque M2 5 x 4 mm Nylon 1 Yellow 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw When replacing 1 Make sure the right and left eject lever and replace the correct lever 582 Ww Left Right IBM Mobile Systems HMM 2 Follows the procedure shown in the figure After replacing the eject lever assembly make sure that the lever pops out ThinkPad 770 9548 9549 583 3 Following figure shows the speaker cable route M Hook the cable N L 4 13 3 M
130. sequence shown in the FRU Action columns If replacing a FRU did not solve the problem put the original part back in the computer Do not replace a nondefective FRU This index can also be used to help you decide which FRUs to have available when servicing a computer Numeric error codes show the errors detected in POST or system operation In the following error codes X can be any number If no codes are available use narrative symptoms If the symptom is not listed go to Undetermined Problems on page 561 Note For IBM devices not supported by diagnostic codes in the ThinkPad notebook computers see the manual for that device Numeric Error Codes Symptom Error FRU Action in Sequence 10X System board 101 Interrupt failure 102 Timer failure 103 Timer interrupt failure 104 Protected mode failure 105 Last 8042 command not accepted 107 NMI test failure 108 Timer bus test failure 109 Low meg chip select test 542 IBM Mobile Systems HMM Symptom Error FRU Action in Sequence 110 Planar parity 1 The computer is attached to the expansion unit 2 System board 111 I O parity 158 The hard disk password was not set even though the supervisor password is set 1 Expansion Unit or Port Replicator 2 System board Set hard disk passwords for both the hard disk drive in the HDD bay and the one in the UltraBay
131. sources p ThinkPad 760 9546 9547 231 Symptom Error FRU Action in Sequence The system will not power off See Power Shutdown Switch on page 204 1 Press the power shutdown switch 2 System board Function Audio Related Symptoms Symptom Error FRU Action in Sequence The system will not suspend or resume by opening or closing the keyboard 1 Go to Suspend Mode on page 220 and check that the computer can enter suspend mode 2 Boot an operating system and press Fn F4 If the computer enters suspend mode suspect that the application program is not working properly Keyboard card Video card System board Gip The system will not suspend or resume by opening or closing the LCD 1 Go to Suspend Mode on page 220 and check that the computer can enter suspend mode 2 Boot an operating system and press Fn F4 If the computer enters suspend mode suspect that the application program is not working properly 3 LCD assembly 4 Video card 5 System board Battery fuel gauge does not go higher than 90 Go to Checking the Battery Pack on page 215 and see the note Memory count size appears different from actual size Go to Memory Checkout on page 206 System configuration does not match the installed devices System hangs intermittently Go to Checking the Install
132. the following Modem Holder Modem Lever Rear IR Lens S Video Bracket Video Bracket Misc Parts 760ED Includes the following Modem Holder Modem Lever DSP Holder Rear IR Lens S Video Bracket IBM Mobile Systems HMM 39H7006 1241571 83H5375 83H5378 29H9209 29H9192 29H9214 29H9218 29H9222 29H9225 39H6983 39H7033 39H7034 29H9221 29H9506 29H9219 39H7032 29H9184 85G6705 1241448 85G6735 39H7105 46H5367 29H9235 Keyboard Assembly Arabic 29H9076 Belgian 29H9074 Canadian French 29H9082 Danish 29H9073 Dutch 29H9071 French 29H9067 German 29H9065 Greek 29H9080 Hebrew 29H9077 Italian 29H9069 Japanese 29H9083 New World Spanish 29H9081 Norwegian 29H9075 Portuguese 29H9078 Russian 29H9084 Spanish 29H9072 Swedish or Finnish 29H9070 Swiss 46H5989 Turkish 29H9079 U K English 29H9064 U S English 29H9063 Keyboard Unit Arabic 29H9408 Belgian 29H9406 Canadian French 29H9414 Danish 29H9405 Dutch 29H9403 French 29H9399 German 29H9397 Greek 29H9412 Hebrew 29H9409 Italian 29H9401 Japanese 29H9415 New World Spanish 29H9413 Norwegian 29H9407 Portuguese 29H9410 Russian 29H9416 Spanish 29H9404 Swedish or Finnish 29H9402 Swiss 46H5990 Turkish 29H9411 U K English 29H9396 U S English 29H9395 ThinkPad 760 9546 9547 361 Model 760L IBM Mobile Systems HMM 362 Index Part 760L 1 2 3 4a 4b 5a 5b LCD Assembly 10 4 TFT Standby Battery LCD Indicator Assembly Cover LCD I
133. the parts in protective packages until they are inserted into the product e Avoid contact with other people e Wear a grounded wrist strap against your skin to eliminate static on your body e Prevent the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap e Use the black side of a grounded work mat to provide a static free work surface The mat is especially useful when handling ESD sensitive devices e Select a grounding system such as those listed below to provide protection that meets the specific service requirement Note The use of a grounding system is desirable but not required to protect against ESD damage Attach the ESD ground clip to any frame ground ground braid or green wire ground Use an ESD common ground or reference point when working on a double insulated or battery operated system You can use coax or connector outside shells on these systems Use the round ground prong of the AC plug on AC operated computers Grounding Requirements Electrical grounding of the computer is required for operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certified electrician Introduction 19 Laser Compliance Statement Some IBM Personal Computer models are equipped from the factory with a CD ROM drive CD ROM drives are also sold separately as options The CD ROM driv
134. to the torque specified Do not use the screw that you removed use a new screw ThinkPad 765D 9546 765L 9547 467 Move the front IR unit in its location and make it free to disconnect the DIMM adapter card connector easily Note Raise the system board assembly a bit to disconnect the DIMM adapter card in step EJ then remove the DIMM adapter card Be careful not to damage the IR flexible cable under the DIMM adapter card Then remove the IR flexible cable in step fi 468 IBM Mobile Systems HMM 1100 Rear IR e Diskette Drive or CD ROM Drive 1020 e Battery Pack 1030 e Hard Disk Drive 1040 e Top Cover 1060 e LCD Unit 1080 Step Size quantity Torque M2 5 x 6 mm Nylon 1 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 765D 9546 765L 9547 469 1110 System Board DIMM Adapter Card Diskette Drive or CD ROM Drive 1020 Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 LCD Unit 1080 Rear IR 1090 Note In step 1 lift the switch cover halfway up AD then pull the switch lever out to remove D Step 1 D 470 IBM Mobile Systems HMM Notes 1 Step E is 765D unique For 765L skip this step 2 In step H push the levers gently to avoid flexing them Step Size quanti
135. use a new screw ThinkPad 770 9548 9549 597 1180 PC Card Slot e Battery Pack 1010 e UltraBay Il Device or 2nd Battery Pack 1020 e Keyboard Unit 1060 e Hinge Cover and Center Cover 1070 e Eject Lever and Power Switch 1080 e LCD Unit 1090 e Standby Battery 1100 e Upper Shield 1110 e Video Card 1130 e Modem Card 1140 Connector Note When removing the PC Card slot make sure that the PC Card eject buttons do not pop out Step Size Quantity Color Torque M2 x 14 mm 2 Yellow 25 kgem A M2 5 x 4 mm Nylon Yellow 4 kgem 2 Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw 598 IBM Mobile Systems HMM 1190 System Board e Battery Pack 1010 e UltraBay Il Device or 2nd Battery Pack 1020 e Hard Disk Drive 1040 e Keyboard Unit 1060 e Hinge Cover and Center Cover 1070 e Eject Lever and Power Switch 1080 e LCD Unit 1090 e Standby Battery 1100 e Upper Shield 1110 e Video Card 1130 e Modem Card 1140 e DC DC Card 1150 e Fan 1160 e CPU Card 1170 e PC Card Slot 1180 Step Size Quantity Color Torque M2 5 x 4 mm Nylon Yellow 4 kgem 3 A M2 5 x 6 mm Nylon Black 4 kgem 1 Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you rem
136. you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 380 385 2635 75 Note Step E is for the slim type 12 5 mm hard disk drive only Attention The hard disk drive is sensitive to physical shock When removing or replacing it do not press the shaded area of the hard disk drive 76 IBM Mobile Systems HMM 1070 LCD Unit Battery Pack 1010 Keyboard Unit 1030 Rear view Step Size Quantity Torque A M 2 5 x 6mm Nylon 5 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw Models 380 380D 385 and 385D go to the next page Models 380E 380ED 385E and 385ED go to Models 380E 380ED 385E and 385ED on page 79 ThinkPad 380 385 2635 77 Models 380 380D 385 and 385D Step Size Quantity Torque Hi M 2 5 x 6mm 1 4 kgem 6 M 2 5 x 6mm Special head 1 3 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw Go to All Models on page 80 78 IBM Mobile Systems HMM Models 380E 380ED 385E and 385ED Step Size Quantity Torque Hi M 2 5 x 6mm 2 a 3 kgem b 4 kgem 6 M 2 5 x 6mm Special head 1 3 kgem
137. 0 Keyboard Unit e Battery Pack 1010 e 2nd Battery Pack if installed 1020 Step Size Quantity Color Torque M2 5 x 8 mm Nylon Black 4 kgem 2 A M2 5 x 6 mm Nylon Black 4 kgem 4 Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 770 9548 9549 575 Step Size Quantity Color Torque 6 M2 5 x 8 mm Nylon Black 4 kgem 3 g M2 5 x 4 mm Nylon Black 4 kgem 1 Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw When replacing be carebul not to break these bosses 576 IBM Mobile Systems HMM 1065 Keyboard Keyboard Bezel Indicator Panel e Battery Pack 1010 e 2nd Battery Pack if installed 1020 e Keyboard Unit 1060 Keyboard Keyboard washer Rear view Step Size Quantity Color Torque M2 5 x 4 mm Nylon Yellow 4 kgem 1 Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 770 9548 9549 577 Keyboard Bezel or Indicator Panel Rear view Step Size Quantity Color Torque M2 5 x 4 mm Nylon Black 4 kgem flathead 2 Note Make sure you use the correct
138. 020 e Keyboard Unit 1060 e Hinge Cover and Center Cover 1070 e LCD Unit 1090 e LCD Front Cover 2010 e Inverter Card 2030 m Attention Make sure you use the correct screw when replacing A wrong size screw will damage the LCD panel When replacing Make sure the connector is not loosen Step Size Quantity Color Torque M2 5 x 4 mm 2 Yellow 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw 606 IBM Mobile Systems HMM Locations Front View A 4 5 6 E O BJ A LCD Numeric keypad Internal modem port Legs PC Card slots PC Card eject button UltraBay Il Emergency eject hole Eject button Drive in use indicator Diskette eject button Diskette drive in use indicator Cover release latches Stereo speakers Release latches Bay eject lever Click buttons Fn key TrackPoint Built in microphone Indicator panel Brightness control knob ThinkPad 770 9548 9549 607 Rear View Battery pack Video in port Video out port Dolby Digital Output port Volume control Microphone line in jack Headphone jack Power switch Reset switch Security keyhole AC power jack External input device port Serial port Universal serial USB port Fan louvers System expansion port Rear infrared port External display port Parallel port E
139. 040 e Device Space Bay Frame 1050 e Upper Cover 1060 When replacing Step Length Quantity Memo M3 x 6 mm 4 664 IBM Mobile Systems HMM 1080 Speaker Assembly Port Replicator 1010 Option Card Cover and Option Card 1020 UltraBay Il 1040 Device Space Bay Frame 1050 Upper Cover 1060 Bracket 1070 Step Length Quantity Memo M3x8mm 4 Self tapping screw A M3x6mm 1 SelectaDock Ill 3547 003 665 1090 Power Supply A t ae to 2 ei B E 2 6 ID O oO D E es 9 La 5 38 T gt o Vo otAaE_ 002 a rsd vov ons oll o Sq Ir SO FOR esms52 rs 5640 ref 5 oe d0Aat Losa 0 o E v a gt z e Sle Sle Dl x Cio pa a 2m IBM Mobile Systems HMM 666 1100 Cables Port Replicator 1010 Option Card Cover and Option Card 1020 UltraBay Il 1040 Device Space Bay Frame 1050 Upper Cover 1060 This step is a preparation for removing the main card assembly Remove the IDE cables BJ the SCSI cable FA the audio cable E the USB cable J the wake on signal cable E and the speaker cable IH SelectaDock III 3547 003 667 1110 DC DC Card Port Replicator 1010 Option Card Cover and Option Card 1020 UltraBay Il 1040 Device Space Bay Frame 1050 Upper Cover 1060 Step Length Quantity Memo A M
140. 0M 9545 486DX4 75 33 4M 32M 810M c Color T Tablet M Megabyte TPF ThinkPad File P Pen 2 IBM Mobile Systems HMM Model Type Processor Memory Hrd Dsk ThinkPad 380 2635 Pentium 150 16M 48M 1 08G 2635 Pentium 150 16M 48M 1 35G 2635 Pentium 150 16M 48M_ 2 10G 2635 Pentium MMX 150 16M 48M 2 10G 2635 Pentium MMX 166 16M 48M 2 10G ThinkPad 385 2635 Pentium 150 16M 48M 1 08G 2635 Pentium 150 16M 48M 1 35G 2635 Pentium 150 16M 48M 2 10G 2635 Pentium MMX 166 16M 48M 2 10G ThinkPad 500 2603 081 486SLC2 50 25 4M 12M 80M 2603 171 486SLC2 50 25 4M 12M 170M ThinkPad 560 2630 Pentium 100 8M 40M 540M 2630 Pentium 100 8M 40M 810M 2630 Pentium 100 8M 40M 1 0G ThinkPad 560 2630 Pentium 120 8M 40M 540M 2630 Pentium 120 8M 40M 810M 2630 Pentium 120 8M 40M 1 0G ThinkPad 560 2640 Pentium 130 8M 40M 540M 2640 Pentium 130 8M 40M 810M 2640 Pentium 130 8M 40M 1 0G ThinkPad 560E 2640 Pentium MMX 150 8M 80M 2 1G 2640 Pentium MMX 166 8M 80M 2 1G 2640 Pentium 130 8M 40M 1 0G ThinkPad 700 9552 300 486SLC 25 4M 16M 80M 9552 301 486SLC 25 4M 16M 120M ThinkPad 700C 9552 30B 486SLC 25 4M 16M 120M ThinkPad 701C 2630 486DX2 25 50 4M 32M 360MB 2630 486DX2 25 50 4M 32M 540MB 2630 486DX4 25 75 8M 32M 360MB 2630 486DX4 25 75 8M 32M 540MB ThinkPad 701Cs 2630 486DX2 25 50 4M 32M 360MB 2630 486DX2 25 50 4M 32M 540MB 2630 486DX4 25 75 8M 32M 360MB 2630 486DX4 25 75 8M 32M 540MB ThinkPad 710T 2523 09Y 486SLC2 25 4M 12M TPF 2523 302 486SLC2 25
141. 0M ThinkPad 755CV 9545 486DX4 100 33 8M 32M 540M 9545 486DX4 100 33 8M 32M 810M ThinkPad 755CV 9545 486DX4 100 33 8M 32M 540M 9545 486DX4 100 33 8M 32M 810M ThinkPad 760C CD 9546 Pentium 90 8M 40M 360M 9546 Pentium 120 8M 40M 720M 9546 Pentium 90 8M 40M 810M 9546 Pentium 120 8M 40M 2G ThinkPad 760E ED 9546 Pentium 120 8M 80M 810M 9546 Pentium 133 8M 80M 0G 9546 Pentium 150 8M 80M 2G 9546 Pentium 166 8M 80M 3G 9546 Pentium 166 8M 80M 2 1G ThinkPad 760EL ELD 9547 Pentium 100 8M 80M 810M 9547 Pentium 100 8M 80M 0G 9547 Pentium 100 8M 80M 2G 9547 Pentium 120 8M 80M 810M 9547 Pentium 120 8M 80M 0G 9547 Pentium 120 8M 80M 2G 9547 Pentium 133 8M 80M 810M 9547 Pentium 133 8M 80M 0G 9547 Pentium 133 8M 80M 2G ThinkPad 760L LD 9546 Pentium 90 8M 40M 810M 9546 Pentium 90 8M 40M 1G 9546 Pentium 90 8M 40M 2G 9546 Pentium 120 8M 40M 810M 9546 Pentium 120 8M 40M AG 9546 Pentium 120 8M 40M 2G ThinkPad 760X 9546 Pentium 150 32M 80M 3 0G ThinkPad 760XD 9546 Pentium 166 32M 80M 3 0G ThinkPad 760XL 9547 Pentium 166 16M 80M 2 1G 9547 Pentium 166 16M 80M 3 0G ThinkPad 765D 9546 Pentium MMX 166 32M 104M 3 0G ThinkPad 765L 9547 Pentium MMX 166 32M 104M 3 0G ThinkPad 770 9548 9549 Pentium MMX 233 32M 256M 3 2G ThinkPad 770 9548 9549 Pentium MMX 233 32M 256M 4 0G ThinkPad 770 9548 9549 Pentium MMX 233 32M 256M 5 1G c Color T Tablet M Megabyte TPF ThinkPad File P Pen 4 IBM Mobile Systems HMM Drive and Diskette Compatibility Matrix The follow
142. 1 Check that the 19990302 operating system is 19990305 installed in the HDD 19990301 Hard disk error If not install the 19990302 Invalid hard disk operating system boot record 2 Reseat the boot 19990305 No bootable device device 3 Check the startup sequence for the correct boot device 4 Check that the operating system has no failure and is installed correctly 19990303 System board Bank 2 flash ROM check sum error Other codes not in this Go to Undetermined list Problems on page 561 Diagnostic Error Codes If an error is detected the following appears e Large X on the left side of the device icon e Device ID three digits e Error code two digits e FRU code four digits X SystemBoard DEV 001 ERR 02 FRU 0010 The device ID and error code indicate the detailed portion of the FRU that caused the error If replacing a FRU does not correct the problem see the device ID or error code from the previous failure If they have changed the cause might be because the new FRU is detective or the FRU was incorrectly installed Device ID If an error is detected by the diagnostic tests a three digit device ID is displayed indicating the suspected device Icon Device Suspected Device ID as 001 System board SystemBoard 003 Keyboard 007 Math coprocessor 086 Pointing device 546 IBM Mobile Systems HMM
143. 1 U S English 95F5741 Black Keypad French 84G6286 German 84G6280 Italian 84G6292 Swedish 84G6304 U K English 84G6298 Norwegian 84G6310 U S English 84G2530 Black Keyboard French 84G6285 German 84G6279 Italian 84G6291 Swedish 84G6303 U K English 84G6297 Norwegian 84G6309 U S English 84G2529 Accessories Keyboard Mouse Cable 54G0444 Tools Tri Connector Wrap Plug 72X8546 PC Test Card 35G4703 Audio Wrap Cable 66G5180 Screwdriver Kit 95F3598 ThinkPad Hardware Maintenance 06J0333 Diskette Ver 1 40 ThinkPad 380 385 2635 117 Power Cords SS IBM power cords for a specific country are usually available only in that country e For 2 pin power cords IBM Power Cord Part Number Used in These Countries 13H5264 Bahamas Barbados Bermuda Bolivia Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Korea South Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Thailand Trinidad West Indies United States of America Venezuela 13H5267 Abu Dhabi Albania Antigua Bahrain Brunei Dubai Fiji Hong Kong India Ireland Kenya Kuwait Macao Malaysia Nigeria Oman People s Republic of China Qatar Singapore United Kingdom 118 IBM Mobile Systems HMM IBM Power Cord Part Number Used in These Countries 13H5270 Austria Belgium Bulgaria
144. 2 a h Slot 1 Slot 2 Slot 1 Slot 2 Dip Switch 206 IBM Mobile Systems HMM Models 760C 760CD 760L 760LD DIMM Displayed Value OMB 7808KB 8MB 16000KB 12MB 20096KB 16MB 24192KB 20MB 28288KB 24MB 32384KB 28MB 36480KB 32MB 40576KB Models 760E 760ED 760EL 760ELD DIMM Base Memory Base Memory 16MB 8MB OMB 7808KB 16000KB 8MB 16000KB 24192KB 16MB 24192KB 32384KB 24MB 32384KB 40576KB 32MB 40576KB 48768KB 40MB 48768KB 56960KB 48MB 56960KB 65152KB 64MB 73344KB 81536KB Models 760XL 760XD Dip Slot Slot Total Displayed Switch 1 2 Memory Value Right 16MB OMB 32MB 32384KB 8MB 40MB 40576KB 16MB 48MB 48768KB 32MB 64MB 65152KB 32MB 32MB 80MB 81536KB Left 16MB 64MB 88MB 89728KB 32MB 64MB 104MB 106112KB ThinkPad 760 9546 9547 207 Memory errors might stop system operations show error messages on the screen or hang the system Use the following procedure to isolate memory problems Note Make sure that the DIMM adapter card is fully installed into the connector A loose connection can cause an error 1 Power off the computer and remove the DIMM adapter card from its slot if installed 2 Press and hold the F1 key then power on the computer Hold the F1 key down until the Easy Setup screen appears 3 Select Test and press Enter 4 Select Memory and press Enter to run th
145. 20 e Battery Pack 1030 e Hard Disk Drive 1040 e Top Cover 1060 e Keyboard Unit 1070 e LCD Unit 1080 e Front IR and Rear IR 1090 e System Board Assembly 1110 e Upper Shield 1120 When replacing Insert the flexible cable straight until the white line aligns with the edge of the connector Be careful not to damage the edge of the flexible cable when inserting it into the connector Step Size quantity Torque A M2 5 x 8 mm 2 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw 474 IBM Mobile Systems HMM 1140 Video Card Diskette Drive or CD ROM Drive 1020 Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 LCD Unit 1080 Front IR and Rear IR 1090 System Board Assembly 1110 Upper Shield 1120 External FDD Connector 1130 Note Steps EJ and E are 765D unique Fan silencer Procedure continues on the following page 6 Connectors Gaskets When replacing Do not cover the gaskets with the video card For the Model 765D remove the video cable See page 477 ThinkPad 765D 9546 765L 9547 475 Step Size quantity Torque Hi M2 5 x 4 mm Nylon 2 4 kgem B M2 x 4 mm 2 2 5 kgem 6 M2 6 x 5 mm 1 3 kgem Note Make sure you use the correct screw and tighten the screw to the torque spe
146. 22 CD FDD Connector CD Model 73H9935 FDD Connector non CD Model 83H6527 23 Drive Bracket 73H9930 24 Speaker Assembly 73H9938 25 Microphone Assembly 73H9939 26 PC Card Slot 83H6523 27 Heat Sink for fan 83H6525 28 Fan 83H6526 29 Air Duct see Misc Parts 30 Upper Shield Case 73H9929 31 Keyboard Bezel 73H9950 32 LCD GND Holder Lower see Misc Parts AC Adapter 35W 2 pin 1241442 3 pin 1241444 Cable Holder Tape 1148376 Thermal Rubber 73H9924 TrackPoint III Cap 84G6536 ThinkPad 380 385 2635 105 Models 380E 380ED 385E 385ED IBM Mobile Systems HMM 106 Index System Unit 1 LCD Assembly see Models 380E 380ED 385E 385ED on page 111 2 Name Label Kit 05K4462 3 Keyboard Assembly see Keyboard Section 4 Subcard 73H9928 5 HDD Bracket upper 12J0142 6 HDD Spacer 12J0143 Note HDD spacer is for slim type HDD 12 5mm Order either of the below hard disk drives that match the FRU number of the drive being replaced 7 Hard Disk Drive 2 1 GB 73H6427 7 Hard Disk Drive 2 1 GB 12J4569 7 Hard Disk Drive 3 GB 73H6430 7 Hard Disk Drive 3 GB 83H7086 7 Hard Disk Drive 3 GB 10L6074 7 Hard Disk Drive 5 1 GB 83H7084 8 HDD Bracket lower 1240141 9 System Board For 380E 385E 150MHz MMX 05K3115 For 380ED 385ED 166MHz MMX 1240146 10 Audio Jack Holder see Misc Parts 11 Lower Shield Case 1240140 12 Backup Battery 46H4132 13 Power Switch Knob see Misc Parts 14 YO Door 05K4345 15 Base Cover Assembly
147. 237 85G2367 66G7871 85G6701 85G6699 39H7039 46H5367 ThinkPad 760 9546 9547 367 Keyboard Assembly Arabic 29H9076 Belgian 29H9074 Canadian French 29H9082 Czech 29H9292 Danish 29H9073 Dutch 29H9071 French 29H9067 German 29H9065 Greek 29H9080 Hebrew 29H9077 Hungary 29H9291 Italian 29H9069 Japanese 29H9083 New World Spanish 29H9081 Norwegian 29H9075 Portuguese 29H9078 Polish 29H9290 Russian 29H9084 Slovak 29H9293 Spanish 29H9072 Swedish or Finnish 29H9070 Swiss 46H5989 Turkish 29H9079 U K English 29H9064 U S English 29H9063 Keyboard Unit Arabic 29H9408 Belgian 29H9406 Canadian French 29H9414 Czech 39H6978 Danish 29H9405 Dutch 29H9403 French 29H9399 German 29H9397 Greek 29H9412 Hebrew 29H9409 Hungary 39H6977 Italian 29H9401 Japanese 29H9415 New World Spanish 29H9413 Norwegian 29H9407 Portuguese 29H9410 Polish 39H6976 Russian 29H9416 Slovak 39H6979 Spanish 29H9404 Swedish or Finnish 29H9402 Swiss 46H5990 Turkish 29H9411 U K English 29H9396 U S English 29H9395 368 IBM Mobile Systems HMM Model 760EL or 760ELD 369 ThinkPad 760 9546 9547 Index Part 760EL 760ELD 1 4a 4b 5a 5b 5c oo of 10a 10b 12a 12b 13 370 LCD Assembly 760EL 760ELD 12 1 TFT thick type U S 9547 model U3F U48 U4F U4H U4R U4S LCD Assembly 760EL 11 3 DSTN U S 9547 model U6F U6G U6H U6R LCD Assembly 760EL 12 1 TFT slim type U S 9547 model U4G U4K U4T Standby
148. 241448 1241446 39H7105 29H9235 ThinkPad 760 9546 9547 351 Keyboard Assembly Arabic 29H9076 Belgian 29H9074 Canadian French 29H9082 Czech 29H9292 Danish 29H9073 Dutch 29H9071 French 29H9067 German 29H9065 Greek 29H9080 Hebrew 29H9077 Hungary 29H9291 Italian 29H9069 Japanese 29H9083 New World Spanish 29H9081 Norwegian 29H9075 Portuguese 29H9078 Polish 29H9290 Russian 29H9084 Slovak 29H9293 Spanish 29H9072 Swedish or Finnish 29H9070 Swiss 46H5989 Turkish 29H9079 U K English 29H9064 U S English 29H9063 Keyboard Unit Arabic 29H9408 Belgian 29H9406 Canadian French 29H9414 Czech 39H6978 Danish 29H9405 Dutch 29H9403 French 29H9399 German 29H9397 Greek 29H9412 Hebrew 29H9409 Hungary 39H6977 Italian 29H9401 Japanese 29H9415 New World Spanish 29H9413 Norwegian 29H9407 Portuguese 29H9410 Polish 39H6976 Russian 29H9416 Slovak 39H6979 Spanish 29H9404 Swedish or Finnish 29H9402 Swiss 46H5990 Turkish 29H9411 U K English 29H9396 U S English 29H9395 352 IBM Mobile Systems HMM Model 760E CD Nonupgradable Type LZ EN I E ESFS ThinkPad 760 9546 9547 353 m Check the Model There are two models of 760E Both come with an FDD built in but only one model is upgradable with an internal CD ROM drive e The nonupgradable 760E model has the FDD built in space that is thick enough to install only an FDD e The upgradable 760E model has the FDD built in space that is thick enough to install a C
149. 2nd Battery Pack if installed 1020 m Attention Do not drop or apply any shock to the hard disk drive The hard disk drive is sensitive to physical shock Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the hard disk drive have the user make a backup copy of all the information on the hard disk Never remove the hard disk drive while the system is operating or is in suspend mode Note Remove the hard disk drive exactly as shown in the figure Do not apply any extra force to the hard disk drive when removing it Step Size Quantity Color Torque Coin screw 1 or Black Security screw 1 Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw 572 IBM Mobile Systems HMM When replacing Make sure that the strap is not caught ThinkPad 770 9548 9549 573 1050 Backup Battery or DIMM e Battery Pack 1010 e 2nd Battery Pack if installed 1020 A DIMM cover A E E Backup battery BAER DMmm Note Only loosen the screw in step H Step Size Quantity Color Torque Cannot be removed 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw 574 IBM Mobile Systems HMM 106
150. 3178 97H3429 46H6028 11J8115 29H9232 29H9236 45H8791 46H5497 46H5764 11J8113 11J8114 29H9238 29H9215 46H5768 97H3427 11J8181 11J8180 29H9194 29H9239 29H9196 83H5431 29H9193 29H9189 39H7028 39H7030 29H9187 ThinkPad 765D 9546 765L 9547 507 Index Part 508 CD ROM Drive 8X 765D CD ROM Removable Strap 765D Diskette Drive 3 mode 765L 4 mode 765L for Japan Diskette Drive Removable Strap CPU Card 166 MHz Pentium MMX Heat Sink See Misc Parts Rear Shield Case left Heat Sink Sub Volume Connection Cable Internal DAA Assembly 765D DC DC Card Modem Holder See Misc Parts Video Cable 765D Power Switch Actuator Power Switch Button Rear IR Assembly Air Duct TrackPoint Cap Keyboard Unit See Keyboard Unit Section Top Cover DIMM Card Holder AC Adapter 56W 3 pin 2 pin Keyboard Misc Parts Misc Parts 765D Misc Parts 765L Includes the following Fan Silencer Stopper Metal Plate Modem Lever DSP Holder Rear IR Lens Model Name Label Security Plate IBM Mobile Systems HMM 97H3419 29H9237 29H9230 29H9372 29H9237 82H8875 1148116 97H3424 1148117 29H9211 1241571 46H5750 29H9206 29H9209 29H9192 29H9214 46H5763 84G6536 1148123 46H5765 1242583 1242585 39H7105 29H9235 46H5367 46H6034 05K4732 LCD FRU 509 ThinkPad 765D 9546 765L 9547 13 3 XGA 1148133 Index Part 1 ONOuURWND See LCD cover group
151. 3x6mm 2 668 IBM Mobile Systems HMM 1120 USB Card Port Replicator 1010 Option Card Cover and Option Card 1020 UltraBay Il 1040 Device Space Bay Frame 1050 Upper Cover 1060 Step Length Quantity Memo M3x8mm 2 Self tapping screw A M3x6mm 1 g M 3 x 6 mm 1 SelectaDock III 3547 003 669 1130 Shield Cover Port Replicator 1010 Option Card Cover and Option Card 1020 UltraBay Il 1040 Device Space Bay Frame 1050 Upper Cover 1060 Bracket 1070 d Top view P A ANA ZALA Step Length Quantity Memo M 3 x 8 mm 3 A M 3 x 6 mm 5 3 M 2x 6 mm 1 670 IBM Mobile Systems HMM 1140 Main Card Assembly Port Replicator 1010 Option Card Cover and Option Card 1020 UltraBay Il 1040 Device Space Bay Frame 1050 Upper Cover 1060 Bracket 1070 Cables 1100 Shield Cover 1130 Step Length Quantity Memo M3x6mm 2 3 M3x8mm 3 Self tapping screw A M2x6mm 1 6 M 2 6 x 8 mm 2 g M 3 x 8mm 2 Hex head 5 mm SelectaDock III 3547 003 671 1150 Audio Card Main Card and Riser Card A H a Port Replicator 1010 Option Card Cover and Option Card 1020 UltraBay Il 1040 Device Space Bay Frame 1050 Upper Cover 1060 Bracket 1070 Cables 1100 Shield Cover 1130 Main Car
152. 4 kgem 5 g M2 5 x 6 mm Nylon Black 4 kgem 1 removed use a new screw Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you 588 IBM Mobile Systems HMM 1120 Speaker Battery Pack 1010 UltraBay Il Device or 2nd Battery Pack 1020 Keyboard Unit 1060 Hinge Cover and Center Cover 1070 Eject Lever and Power Switch 1080 LCD Unit 1090 Standby Battery 1100 Upper Shield 1110 ThinkPad 770 9548 9549 589 1130 Video Card e Battery Pack 1010 e UltraBay Il Device or 2nd Battery Pack 1020 e Keyboard Unit 1060 e Hinge Cover and Center Cover 1070 e Eject Lever and Power Switch 1080 e LCD Unit 1090 e Standby Battery 1100 e Upper Shield 1110 Pull the pullers on the card when removing the card in step Connector Step Size Quantity Color Torque M2 5 x 3 mm Nylon Black 4 kgem 3 Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw 590 IBM Mobile Systems HMM 1140 Modem Card e Battery Pack 1010 e UltraBay Il Device or 2nd Battery Pack 1020 e Keyboard Unit 1060 e Hinge Cover and Center Cover 1070 e Eject Lever and Power Switch 1080 e LCD Unit 1090 e Standby Battery 1100 e Upper Shield 1110 Pull the pullers on the card when removing the card in step Pu
153. 40 into diskette drive A and power on the computer 3 Select Format the hard disk from the main menu 4 Select the drive from the menu 5 Follow the instructions on the screen PC Test Card LED The green LED on the PC test card turns on when the PCMCIA test is running If the LED does not turn on check that the card is installed correctly by reseating the card If it still does not turn on after it is reseated try using another slot for the test If the LED still does not turn on and the test fails replace the FRU shown by the diagnostic error code ThinkPad 760 9546 9547 239 Fn Key Combinations The following table shows the Fn key and function key combinations and their corresponding functions The Fn key works independently from the operating system The operating system obtains the status through the system management interface to control the system Fn Description F1 Reserved F2 Fuel Gauge display on or off F3 Standby mode invocation F4 Suspend mode invocation F5 Reserved F6 Reserved F7 LCD or CRT display F8 Reserved F9 Reserved F10 Reserved F11 Power management mode toggling between high power intelligent and economy F12 Hibernation invocation 240 IBM Mobile Systems HMM Product Overview 760 The following table shows an overview of the system features Model 760C or 760CD Feature Description Processor Intel Pen
154. 48 800 465 4YOU 800 IBM SERV 800 263 2769 800 465 2222 416 443 5701 800 505 1855 800 465 7999 800 465 3299 905 316 3299 800 565 3344 905 513 3355 800 661 2131 800 268 3100 800 387 8343 800 487 7426 800 663 7662 800 IBM 9990 800 263 2769 416 443 5808 Fax 416 443 5755 514 938 3022 905 316 4255 604 664 6464 204 934 2735 800 661 7768 800 565 3344 800 387 8483 800 465 1234 905 316 4148 905 316 4100 Fax 905 316 4150 905 316 4100 Fax 905 316 4872 905 316 4100 Fax 800 661 2131 800 565 3344 416 443 5835 Fax 905 316 2445 905 316 3515 Fax 416 443 5778 800 505 1855 800 267 7472 Business Partner Marketing Support Business Partner Marketing Support Toronto Business Partner Marketing Support French Customer Relations Customer Service Dispatch Customer Service Parts Customer Support Center ISC Customer Service Repair Centre Dealer Support Group DSG HelpClub Registration IBM Direct HelpFax HelpFax Toronto HelpPC IBM Certification Administrator Mail to 50 Acadia Drive Markham Ontario L3R 0B3 IBM Education A Course IBM Information Network Support IBM PC Service Partners International Warranty Registration Lexmark Product Information PartnerLine Parts Orders Exchange or Emergency Parts Regular Orders Exchange Parts Orders Inquiries PC Co Bulletin Board Montreal PC Co Bulletin Board Markham PC Co Bulletin Board Vancouver PC Co Bulletin Board Winnepeg PS Marketing S
155. 4M 12M 60M 2523 303 486SLC2 25 4M 12M 60M ThinkPad 720 9552 307 486SLC 25 50 4M 16M 120M 9552 308 486SLC 25 50 4M 16M 160M ThinkPad 720C 9552 30 486SLC 25 50 4M 16M 160M ThinkPad 730T 2524 486SLC2 25 4M 12M OM 2524 486SLC2 25 4M 12M 60M ThinkPad 750 9545 006 486SL 33 4M 20M 170M 9545 008 486SL 33 4M 20M 340M ThinkPad 750C 9545 306 486SL 33 4M 20M 170M 9545 308 486SL 33 4M 20M 340M ThinkPad 750Ce 9545 P24S 50 25 4M 20M 340M ThinkPad 750Cs 9545 486SL 33 4M 20M 170M 9545 486SL 33 4M 20M 340M ThinkPad 750P 9545 40C 486SL 33 4M 20M 170M 9545 40E 486SL 33 4M 20M 340M ThinkPad 755C 9545 486DX4 50 25 4M 32M 170M 9545 486DX4 50 25 4M 32M 340M 9545 486DX4 50 25 4M 32M 540M 9545 486DX4 75 25 4M 32M 170M 9545 486DX4 75 25 4M 32M 340M 9545 486DX4 75 25 4M 32M 540M ThinkPad 755CD 9545 486DX4 100 33 8M 32M 540M 9545 486DX4 100 33 8M 32M 810M ThinkPad 755CDV 9545 486DX4 100 33 8M 32M 540M 9545 486DX4 100 33 8M 32M 810M ThinkPad 755Ce 9545 486DX4 100 33 8M 32M 340M 9545 486DX4 100 33 8M 32M 540M 9545 486DX4 100 33 8M 32M 810M c Color T Tablet M Megabyte TPF ThinkPad File P Pen Introduction 3 Model Type Processor Memory Hrd Dsk ThinkPad 755Cs 9545 486DX4 50 25 8M 32M 170M 9545 486DX4 50 25 8M 32M 340M 9545 486DX4 50 25 8M 32M 540M 9545 486DX4 75 25 8M 32M 170M 9545 486DX4 75 25 8M 32M 340M 9545 486DX4 75 25 8M 32M 540M ThinkPad 755Cse 9545 486DX4 100 33 8M 32M 340M 9545 486DX4 100 33 8M 32M 540M 9545 486DX4 100 33 8M 32M 81
156. 6 model U9A U9B System Board 760E 760ED SVGA slim model IBM Mobile Systems HMM 29H9226 82H8496 46H5735 29H9497 69H8403 29H9220 69H8404 39H7038 39H7035 84G6536 29H9213 39H6228 39H6227 82H8880 82H8881 1241569 29H9211 82H8965 29H9210 29H9205 29H9203 29H9201 1148234 05K3172 05K3174 05K3172 Index 760E CD Upgradable Type or 760ED 14a 14b 15 16a 16b 16c 17 18a 18b 18c 18d 18e 19a 19b 26b 27 28 PC Card Slot Eject Button Battery Pack Li ion HDD Removable Strap Hard Disk Drive 810 MB Hard Disk Drive 1 08 GB Hard Disk Drive 1 2 GB U S 9546 model U3A U3B U3L Hard Disk Drive 1 4 GB Hard Disk Drive 2 1 GB U S 9546 model U9A U9B EMI Sheet Rear Connector Door 760E CD Upgradable Type or 760ED Base Cover 760E thick type For Japan Base Cover 760ED For Japan PC Card Door Name Label Game Port Bracket 9546 model U9B only Thermal Rubber Sheet DIMM Cover DIMM Adapter Card 8 MB U S 9546 model U3A U9A U9B DIMM Adapter Card Blank U S 9546 model U3B U3L Lower Spacer FDD Blank Bezel FDD Bezel Option Cover AV Cover Modem Cover Lock Modem Cover Blank Cover for EMEA Front IR Assembly FDD Drive 3 mode 46H6031 46H6028 29H9232 29H9236 29H9366 29H9367 29H9228 82H8884 82H8489 39H7031 29H9186 46H6043 46H6044 39H6248 39H6233 29H9238 66G9228 828895 69H8429 69H8422 83H
157. 60 9546 9547 335 Lift the LCD front cover a bit then remove the microphone cable 336 IBM Mobile Systems HMM 9020 LCD Panel e LCD Cover 9010 Note Be careful not to scratch or soil the surface of the LCD panel when replacing it Lift the LCD panel a bit and disconnect the connector for the interface cable If there is the kapton tape on the rear of the panel remove it Don t use too much force here Step Length Quantity Memo M2 5 x 6 mm 2 Note Make sure you use the correct screw when replacing ThinkPad 760 9546 9547 337 m When replacing Attention 1 The inverter card is very sensitive Connect the interface cable as shown Flexing the inverter card with too much force seriously damages the card It is not safe to touch the inverter card connecter EN A loose or incorrect connection of the connector can cause a serious problem Don t touch this connector 338 IBM Mobile Systems HMM 9030 Interface Cable Assembly Hinges e LCD Cover 9010 e LCD Panel 9020 When replacing the interface cable assembly H E When replacing the hinges n Step Length Quantity Memo A M2 x 4 3 mm 4 Note Make sure you use the correct screw when replacing ThinkPad 760 9546 9547 339 m When replacing Replace the kapton tape as shown below
158. 641 The diagnostic test detected an error and displayed a FRU code Diagnostic Error Codes on page 643 SelectaDock III 3547 003 625 Symptoms Verified Go to Other symptoms such as Symptom to FRU Index on LCD indicator problems page 640 and then go to Other Symptoms on page 652 Symptoms cannot be Use the customer reported re created intermittent symptoms and go to problems Symptom to FRU Index on page 640 Power Supply If the power on indicator is not on and the power supply fan is not turning check the power cord for continuity and correct installation If the power cord is not the problem either the power supply is defective or another component is defective causing the power supply to cut off To verify that the power supply is operating correctly do the following 1 Turn off the computer and disconnect the SelectaDock III power cord Remove all internal devices external devices and the computer from the SelectaDock Docking System Undock the port replicator Remove the device space bay frame see 1050 Device Space Bay Frame on page 661 Remove connectors H A 6B H and O from the each device tray or card To power on the power supply on connector H short circuit pins 2 and 8 and with a 15 ohm resistor short circuit pins 1 and 15 Then check the power supply voltages on each connector If any of the vol
159. 69 1242001 05K4570 1240453 05K4476 1240407 1240411 1240433 05K4460 1240409 1240408 1240414 1240413 1240427 1240426 1240449 1240416 05K4571 1240417 05K4572 1240422 1240423 ThinkPad 770 9548 9549 611 612 AC Adapter 56W For Japan Enhanced Video Cable FDD Cable Flap Bus Connector Foot HDD Door YO Door Left YO Door Right PC Card Lid TrackPoint Cap USB Parallel Wrap Cable Security amp Coin Screw Includes the following Security Screw 3 Coin Screw 1 Logic Miscellaneous Parts Includes the following M5 Nut Bus Connector Screw Cap Base Miscellaneous Parts Includes the following Blank Cover Adv MM Adapter Blank Lid for RJ11 EMI Finger LCD Icon Keyboard Spacer Keyboard Washer Power Switch Screw Cap Spacer for Non Modem Model Mechanical Group For 14 1 model For 13 3 model Includes the following Eject Lever Right and Left Eject Holder Assembly IBM Mobile Systems HMM 11J8956 11J8974 85G1897 12J0432 05K4471 05K4472 05K4473 12J0419 12J0420 05K4470 84G6536 05K2580 05K4477 12J0406 12J0429 12J0403 12J0404 LCD FRU Index Part 1 LCD Front Cover For 14 1 model For 13 3 model LCD Panel For 14 1 model For 13 3 model Hinge Right and Left For 14 1 model For 13 3 model LCD Rear Cover For 14 1 model Korea model For 13 3 model Korea model LCD Cable Inverter For 14 1 model For 13 3 model Inverter Cable LCD Misce
160. 7126 83H7124 29H9194 29H9289 83H5431 29H9193 29H9190 39H7027 39H7029 29H9188 29H9215 29H9230 U S 9546 model U3A U3B U3L U9A U9B FDD Drive for Japan 4 mode 29H9372 In the U S either of the CD ROM 4X drives below may be used for 9546 model USA U3B USL Order the FRU number of the drive being replaced CD ROM Drive 4X CD ROM Drive 4X CD ROM CD ROM Drive 6X slim model U S 9546 model U9A Diskette Drive Removable Strap Lower Shield CPU Card 120 MHz Pentium thick model U S 9546 model U3B USL CPU Card 133 MHz Pentium U S 9546 model USA U9A CPU Card 150 MHz Pentium slim model U S 9546 model U9B 29H9231 1242186 83H5428 29H9237 29H9202 1149672 828897 82H8877 ThinkPad 760 9546 9547 359 Index 760E CD Upgradable Type or 760ED 360 Heat Sink See Misc Parts Internal DAA Assembly DC DC Card U S 9546 model USA U3B USL U9A DC DC Card for CPU Card 150 MHz Pentium U S 9546 model U9B See Misc Parts Power Switch Actuator Power Switch Button Rear IR Assembly Keyboard Base Keyboard Cable Speaker right Speaker left Speaker Holder right Speaker Holder left Keyboard Card Backup Battery Palm Rest For Japan Keyboard Unit See Keyboard Unit Section Top Cover AC Adapter 35W U S Canada Latin America Japan For EMEA AP For EMEA AP Slim 3 Prong Keyboard Misc Parts Misc Parts 760E thick type Includes
161. 85 Notes 1 When removing the latch from the keyboard base J push both ends of the latch simultaneously 2 When replacing the keyboard cable place the cable correctly as shown by the artwork in the circle 286 IBM Mobile Systems HMM 1190 Keyboard Card Battery Pack 760C 760L 760E 760EL 1020 Diskette Drive CD ROM Drive 1020 Hard Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 Palm Rest 1160 ThinkPad 760 9546 9547 287 1200 Backup Battery Speaker Standby Battery Diskette Drive CD ROM Drive 1020 Battery Pack 1030 _ Safety Notice 2 Translation on page 9 Some standby batteries contain a small amount of nickel and cadmium Do not disassemble it recharge it throw it into fire or water or short circuit it Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery m Safety Notice 4 Translation on page 11 The lithium battery can cause a fire explosion or severe burn Do not recharge it remove its polarized connector disassemble it heat it above 100 C 212 F incinerate it or expose its cell contents to water Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery
162. 9 Heat Sink 39H7006 30 See Misc Parts 31 Modem Bracket Assembly 46H5360 32 DC DC Card 29H9204 33 See Misc Parts 34 Power Switch Actuator 29H9209 35 Power Switch Button 29H9192 36 Rear IR Assembly 29H9214 37 Keyboard Base 29H9218 38 Keyboard Cable 29H9222 39a Speaker right 29H9225 39b Speaker left 39H6983 39c Speaker Holder right 39H7033 39d Speaker Holder left 39H7034 40 Keyboard Card 29H9221 41 Backup Battery 29H9506 42 Palm Rest 29H9219 For Japan 39H7032 43 Keyboard Unit See Keyboard Unit Section 44 Top Cover 29H9184 AC Adapter 35W Slim U S Japan 85G6705 For EMEA AP 85G6701 For EMEA AP Slim 3 Prong 85G6735 Keyboard Misc Parts 39H7105 Misc Parts 29H9234 Includes the following Modem Holder Modem Lever DSP Holder Rear IR Lens 372 IBM Mobile Systems HMM Keyboard Assembly Arabic 29H9076 Belgian 29H9074 Canadian French 29H9082 Danish 29H9073 Dutch 29H9071 French 29H9067 German 29H9065 Greek 29H9080 Hebrew 29H9077 Italian 29H9069 Japanese 29H9083 New World Spanish 29H9081 Norwegian 29H9075 Portuguese 29H9078 Russian 29H9084 Slovak 29H9293 Spanish 29H9072 Swedish or Finnish 29H9070 Swiss 46H5989 Turkish 29H9079 U K English 29H9064 U S English 29H9063 Keyboard Unit Arabic 29H9408 Belgian 29H9406 Canadian French 29H9414 Danish 29H9405 Dutch 29H9403 French 29H9399 German 29H9397 Greek 29H9412 Hebrew 29H9409 Italian 29H9401 Japanese 29H9415 New World Spanish 29H9413 Norwegian 29H9407 Por
163. 91 E TV EXT Switch Switches the TV mode or external video mode Volume Knob Controls the speaker volume n Audio In Jack Connects the audio in connector of D the AV cable Video In Jack Connects video in connector of the do AV cable RF Connector Connects the active antenna unit yY or antenna cable Using the Front Panel The following table shows how to operate all functions of the TV Tuner with the controls on the front panel Key Function Power Turns on the TV Tuner This key is used only when the computer is turned on Hot Key Switches computer display and TV screen E Up Increases the value of parameters Channel Number Color Tint Brightness Contrast Auto Tuning Sensitivity On screen Message Selection Down Decreases the value of parameters Channel Number Color Tint Brightness Contrast Auto Tuning Sensitivity On screen Message Selection Function Selects a function mode to adjust each Fn function parameter See Using the Function Key on page 691 TV Ext Switches the displayed video source pee between the receiving TV broadcast program D and external devices such as VCR video camera recorder laser disk and so on 690 IBM Mobile Systems HMM Using the Function Key Each time you press the Function key Fn one of the following messages called On Screen Message appears at the top left corner of the LCD The changed valu
164. 9203 29H9201 29H9199 39H7019 39H7018 29H9232 29H9236 29H9228 29H9229 39H7031 29H9186 29H9182 39H7059 29H9238 66G9228 69H8429 69H8422 29H9296 29H9194 29H9289 83H5431 29H9193 29H9190 39H7027 39H7029 29H9188 29H9215 29H9231 29H9202 Index Part 760CD 28 29 CPU Card 90 MHz Pentium U S 9546 model U11 U1A CPU Card 120 MHz Pentium U S 9546 model U13 U1C Heat Sink Pentium 90MHz U S 9546 model U11 U1A Heat Sink Pentium 120MHz U S 9546 model U13 U1C See Misc Parts Internal DAA Assembly DC DC Card See Misc Parts Power Switch Actuator Power Switch Button Rear IR Assembly Keyboard Base Keyboard Cable Speaker right Speaker left Speaker Holder right Speaker Holder left Keyboard Card Backup Battery Palm Rest For Japan Keyboard Unit See Keyboard Unit Section Top Cover Diskette Drive 3 mode Diskette Drive 4 mode Japan Diskette Drive Removable Strap Conversion Cable Game Port Conversion Cable Game Video Wall Plug Microphone AC Adapter 35W For Japan Keyboard Misc Parts Misc Parts Includes the following Modem Holder Modem Lever DSP Holder Rear IR Lens S Video Bracket 29H9198 29H9297 39H7005 39H7006 1241571 83H5375 29H9209 29H9192 29H9214 29H9218 29H9222 29H9225 39H6983 39H7033 39H7034 29H9221 29H9506 29H9219 29H7032 29H9184 29H9230 29H9372 29H9237 29H9269 85G1897 85G2367 66G7871 1
165. 9H7027 39H7029 29H9215 29H9230 29H9372 82H8851 29H9237 29H9202 82H8875 39H7006 1241571 46H5762 46H5763 46H5750 29H9206 29H9209 29H9192 29H9214 29H9218 29H9222 46H5777 46H5778 39H7033 39H7034 46H5776 29H9506 29H9219 39H7032 29H9184 46H5765 85G6705 85G6701 85G6735 39H7105 29H9235 46H5766 46H5767 Keyboard Assembly Arabic 29H9076 Belgian 29H9074 Canadian French 29H9082 Danish 29H9073 Dutch 29H9071 French 29H9067 German 29H9065 Greek 29H9080 Hebrew 29H9077 Italian 29H9069 Japanese 29H9083 New World Spanish 29H9081 Norwegian 29H9075 Portuguese 29H9078 Russian 29H9084 Spanish 29H9072 Swedish or Finnish 29H9070 Swiss 46H5989 Turkish 29H9079 U K English 29H9064 U S English 29H9063 Keyboard Unit Arabic 46H5790 Belgian 46H5788 Canadian French 46H5796 Danish 46H5787 Dutch 46H5785 French 46H5782 German 46H5781 Greek 46H5794 Hebrew 46H5791 Italian 46H5783 Japanese 46H5797 Latain Spanish 46H5795 New World Spanish Norwegian 46H5789 Portuguese 46H5792 Russian 46H5798 Spanish 46H5786 Swedish or Finnish 46H5784 Swiss 46H5799 Turkish 46H5793 U K English 46H5780 U S English 46H5779 ThinkPad 760 9546 9547 381 LCD Parts List LCD Unit 12 1 SVGA P N 29H9226 ASM P N 29H9029 382 IBM Mobile Systems HMM LCD Cover Group 46H5710 Note Includes the following parts 1 NARON Slide Knob Front Cover Screw Cap Large Guide R L Hinge Cover R L Rear Cover Scre
166. Arabic 1241510 Belgian 1241508 Canadian French 1241516 Danish 1241507 Dutch 1241505 French 1241501 German 1241499 Greek 1241514 Hebrew 1241511 Italian 1241503 Japanese 1241517 Korean 1241520 New World Spanish 1241515 Norwegian 1241509 Portuguese 1241512 Russian 1241518 Spanish 1241506 Swedish or Finnish 1241504 Swiss 1241519 Turkish 1241513 U K English 1241498 U S English 1241497 Keyboard Unit Arabic 97H3374 Belgian 1148221 Canadian French 1148127 Danish 1148220 Dutch 1148218 French 1148215 German 1148214 Greek 97H3378 Hebrew 97H3375 Italian 1148216 Japanese 1148126 Korean 97H3381 New World Spanish 11J8128 Norwegian 97H3373 Portuguese 11J8129 Russian 97H3379 Spanish 11J8219 Swedish or Finnish 11J8217 Swiss 97H3380 Turkish 97H3377 U K English 1148025 U S English 1148124 ThinkPad 765D 9546 765L 9547 513 Common and Option Parts List Miscellaneous Parts Security Parts Kit 29H9294 Includes the following Keyboard Security Plate 760C Keyboard Security Plate 760CD PC Card Security Plate 760C PC Card Security Plate 760CD PC Card Security Stopper Keyboard Security Plate for Dock 760C Keyboard Security Plate for Dock 760CD Screw Kit 39H7003 Includes the following M2 5 x 6 Screw 5 M2 5 x 4 Screw 10 M2 5 x 8 Screw 5 M2 5 Nut 10 Hex Stud D Sub 5 Hex Stud Bus 5 M2 5 x 8 Flathead 5 M2 x 4 5 Screw Cover for Top cover 5 M2 5 x 4 Flathead 5 M2 5 x 5 Fla
167. B 16MB 32384KB 32MB 48768KB Memory errors might stop system operations show error messages on the screen or hang the system Use the following procedure to isolate memory problems Note Make sure that the DIMM is fully installed into the connector A loose connection can cause an error 1 Power off the computer and remove the DIMM from its slot if installed 2 Press and hold the F1 key then power on the computer Hold the F1 key down until the Easy Setup screen appears 3 Select Test and press Enter 4 Select Memory and press Enter to run the memory test on base memory If an error appears replace the system board 5 Power off the computer and reinstall the DIMM then power on the computer Verify the memory size then test the memory If an error appears replace the DIMM If memory problems occur intermittently use the loop option to repeat the test When the test detects an error an error log is printed on the printer connected to the parallel port See Error Log on page 55 for more information System Programs in Flash Memory System setup programs and diagnostic tests are stored in flash memory Flash Memory Update A flash memory update is required for the following conditions e New versions of system programs e New features or options are added To update the flash memory do the following 1 Get the appropriate diskette containing the update 2 Insert the System Program Service D
168. Battery LCD Indicator Assembly Cover LCD Indicator Assembly Volume Knob See Keyboard Misc parts Keyboard Foot Keyboard FPC Bracket See Keyboard Misc parts TrackPoint III Cap Keyboard See Keyboard Section Upper Shield Case Video Card U S 9547 model U3F U48 U4F U4H U4R U4S U6F U6G U6H U6R Video Card U S 9547 model U4G U4K U4T Volume Connection Cable Mic Connection Cable ESS Card Rear Shield Case FDD Connector Cable System Board U S 9547 model U3F U48 U4F U4H U4R U4S U6F U6G U6R System Board SVGA U S 9547 model U4G U4K U4T System Board DSTN U S 9547 model U6H IBM Mobile Systems HMM 29H9226 39H6232 828496 29H9497 69H8303 29H9220 69H8304 39H7038 39H7035 84G6536 29H9213 39H6228 97H5502 29H9211 29H9210 46H5353 29H9201 29H9203 1148234 1157660 1148234 Index Part 760EL 760ELD 14a 14b 15 16a 16b 16c 18a 18b 18c 18d 18e 19a 19b 19b 20 21a 21b 23 24 26a 26b 27 PC Card Slot Eject Button Battery Pack Li ion HDD Removable Strap Hard Disk Drive 810 MB U S 9547 model U3F U6F U6G U6R Hard Disk Drive 1 08 GB 46H6031 46H6028 29H9232 29H9236 29H9366 29H9367 U S 9547 model U48 U4F U4H U4R U4S Hard Disk Drive 1 2 GB Hard Disk Drive 1 4 GB U S 9547 model U6H Hard Disk Drive 2 1 GB U S 9547 model U4G U4K U4T EMI Sheet Rear Connector Door Base Cover For Japan PC Card Do
169. Battery charging will not start until the Fuel Gauge shows that less than 95 of the total power remains with this condition the battery pack will charge to 100 of its capacity This restriction protects the battery pack from being overcharged or from having a shortened life To check operational charging use a discharged battery pack or a battery pack that has less than 50 of the total power remaining when installed in the computer Power on the computer while it is connected to the AC Adapter If the battery status indicator does not turn on power off the computer remove the battery pack and let the battery pack return to room temperature Reinstall the battery pack and power on the computer still connected to the AC Adapter If the charge indicator still does not turn on the battery pack should be replaced Checking the Backup Battery Nonrechargeable 1 Power off the computer and unplug the AC Adapter from the computer 2 Open the DIMM cover 3 Remove the backup battery Refer to 1050 Backup Battery or DIMM on page 574 to remove the battery 4 Measure the voltage of the backup battery connector See the following figure Black Red CSP aa Wire Voltage V dc Red 2 5 to 3 7 Black Ground e If the voltage is correct replace the system board 536 IBM Mobile Systems HMM If the voltage is not correct the backup battery has been discharged Replace the b
170. Blank Cover for EMEA Front IR Assembly CD ROM Drive Lower Shield IBM Mobile Systems HMM 46H5355 29H9497 69H8403 29H9220 69H8404 39H7038 39H7035 84G6536 29H9213 46H5318 29H9211 29H9210 46H5353 29H9203 29H9201 29H9199 39H7019 39H7018 29H9233 29H9236 29H9366 39H7031 29H9186 46H5359 29H9238 66G9228 69H8429 69H8422 29H9296 29H9194 29H9289 29H9197 29H9193 29H9190 39H7027 39H7029 29H9188 29H9215 39H7424 29H9202 Index Part 760LD 28 29 CPU Card 90 MHz Pentium U S 9547 model U31 U3A U3R CPU Card 120 MHz Pentium Heat Sink Pentium 90MHz U S 9547 model U31 U3A U3R Heat Sink Pentium 120MHz See Misc Parts Modem Bracket Assembly DC DC Card See Misc Parts Power Switch Actuator Power Switch Button Rear IR Assembly Keyboard Base Keyboard Cable Speaker right Speaker left Speaker Holder right Speaker Holder left Keyboard Card Backup Battery Palm Rest For Japan Keyboard Unit See Keyboard Unit Section Top Cover Diskette Drive 3 mode Diskette Drive 4 mode Japan Diskette Drive Removable Strap Wall Plug Microphone AC Adapter 35W For Japan Keyboard Misc Parts Misc Parts Includes the following Modem Holder Modem Lever Rear IR Lens 29H9198 29H9297 39H7005 39H7006 46H5360 83H5375 29H9209 29H9192 29H9214 29H9218 29H9222 29H9225 39H6983 39H7033 39H7034 29H9221 29H9506 29H9219 29H7032 29H9184 29H9230 29H9372 29H9
171. CD is powered off e The hard disk is powered off e The CPU stops Events that cause the computer to enter suspend mode e Suspend mode is requested by the Fn key Fn F4 e The LCD is closed e The specified time has elapsed from the last operation with the keyboard mouse hard disk drive parallel connector or diskette drive or the AC Adapter is plugged in The time is specified by Suspend Timer in the ThinkPad Features program ThinkPad 560 560E 2640 135 The battery condition is low The battery power indicator blinks orange Either the PS2 OFF or PS2 SUSpend command is set in the ThinkPad Features program m Notes Notes 1 In the ThinkPad Features program the computer can be set to Will not suspend even if LCD is closed When the computer is powered with ac power and is used with one of the communication PC Cards the computer enters standby mode the PC Card and application program remain active The computer cannot enter suspend mode while a communication link is running Events that cause the computer to resume operation The LCD is opened The real time clock alarm is signaled The ring indicator RI is activated The Fn key is pressed Resume An external keyboard key is pressed while the computer is operating with ac power The computer also exits suspend mode when timer conditions are satisfied for entering hibernation mode 136 IBM Mobile Systems HMM Hibernation Mode
172. CD is recommended Any CD don t use DVD disc but use data CD USB Parallel Wrap Cable P N 05K2580 ThinkPad 770 9548 9549 563 1 Press and hold the F1 key then power on the computer Hold the F1 key down until the Easy Setup menu appears 2 Select Test and press Enter 3 Select a device and press Enter to run the test The test progress window appears OK appears when the test ends without any errors 4 Start the Advanced Diagnostic test by doing one of the following on the basic diagnostic menu screen e Press Ctrl A e Triple click on the icon at the bottom right corner 5 The ThinkPad FRU Connections window appears showing the state of all connectors Check the connector if the Not connected message appears Click on Exit or press Esc to exit 7 The keyboard test window appears Check the keyboard 8 Click on Exit on the screen or press Ctrl Pause to exit 9 Select a device and press Enter to start the tests 10 Select Test All to test all devices 11 Select Loop Test to run the tests in a repeated loop A loop option menu appears in which a device loop or all device loop can be selected Press the Spacebar to select a device Repeat this step to select multiple devices Press Enter to start the diagnostic loop If no device is selected all device tests are looped 12 To exit the loop keep pressing Ctrl Pause until the test exits A beep sounds to notify that the exit interrupt is sensed by the test pro
173. Caps lock O Scroll lock How to Run the Diagnostics Use either the TrackPoint III or the cursor move keys to interact with the tests The Enter key works the same as selecting the OK icon to reply OK 1 Press and hold the F1 key then power on the computer Hold the F1 key down until the Easy Setup screen appears Select Test and press Enter Select a device and press Enter to run the test The test progress screen appears OK appears when the test ends without any errors Start the Advanced Diagnostic test by pressing Ctrl A on the basic diagnostic menu screen 7 Select Tool to install the tools D Ol 0 I Note The following tools are required FDD Erasable 2HD diskette Parallel Wrap plug P N 72X8546 Serial Wrap plug P N 72X8546 PCMCIA PC Test Card P N 35G4703 CDROM Any CD data CD is recommended ThinkPad 760 9546 9547 237 8 Select a device press the Spacebar and install the tool Multiple devices can be selected by repeating this step A v mark appears beside the selected devices 9 Select OK and press Enter if the selection is OK 10 Select a device and press Enter to start the tests Note Don t touch the keyboard and pointing device when the system board test in running This may cause an error 11 Select Test All to test all devices 12 Select Loop Test to run the tests in a repeated loop A loop option menu appears where you can select a device loop or all device lo
174. Checkout DIMMs are available for increasing memory capacity Note The Models 765L and 765D have a dip switch on the DIMM adapter card If you are installing a 64 MB 2 bank DIMM move the the dip switch to the left The memory 8 MB on the DIMM adapter card is disabled You can install a 64 MB 2 bank DIMM in slot 2 If you try to install the it in slot 1 it will not be recognized as 64MB DIMM As shipped With a 64 MB DIMM a h Slot 1 Slot 2 Slot 1 Slot 2 Dip Switch Dip Slot 1 Slot 2 Total Displayed Switch Memory Value Right 16MB OMB 32MB 32384KB Right 16MB 8MB 40MB 40576KB Right 16MB 16MB 48MB 48768KB Right 16MB 32MB 64MB 65152KB Right 32MB 32MB 80MB 81536KB Left 16MB 64MB 88MB 89728KB Left 32MB 64MB 104MB 106112KB Memory errors might stop system operations show error messages on the screen or hang the system Use the following procedure to isolate memory problems 416 IBM Mobile Systems HMM Note Make sure that the DIMM adapter card is fully installed into the connector A loose connection can cause an error 1 Power off the computer and remove the DIMM adapter card from its slot if installed 2 Press and hold the F1 key then power on the computer Hold the F1 key down until the Easy Setup screen appears 3 Select Test and press Enter 4 Select Memory a
175. D 2 60 1 Reseat the hard disk drive 2 Hard disk drive ThinkPad 560 560E 2640 143 FRU Code FRU 72 PCMCIA slot assembly If the problem still remains after replacement of the FRUs go to Undetermined Problems on page 149 Beep Symptoms Symptom Error FRU Action in Sequence Continuous beeps System board One beep and a blank unreadable or flashing LCD 1 Reseat the LCD connector 2 LCD assembly 3 System board One beep and the message Unable to access boot source Boot device System board p One long and two short beeps and a blank or unreadable LCD One long beep followed by four short beeps each time the power switch is operated System cannot power on due to low battery voltage System board 2 LCD assembly Connect the AC Adapter or install a fully charged battery One beep every second System is shutting down due to low battery voltage Connect the AC Adapter or install a fully charged battery Allow the system to completely shut down before changing the battery Two short beeps with error codes POST error See Numeric Error Codes on page 138 Two short beeps with blank screen System board No Beep Symptoms Symptom Error FRU Action in Sequence No beep power on indicator not on and a blank LCD 1 Go to Power Systems Checkout
176. D ROM Verify the 760E model you are servicing before ordering FRU parts FRUs for the CD ROM upgradable model are listed in the 760E CD Upgradable Type 760ED parts list See Model 760E CD Upgradable Type or 760ED on page 357 354 IBM Mobile Systems HMM Index Part 760E CD Nonupgradable Type 1 2 3 4a 4b 5a 5b 16c 18a 18b 18c 18d 19a 19b 20 21a 21b LCD Assembly 12 1 TFT Standby Battery LCD Indicator Assembly Cover LCD Indicator Assembly Volume Knob See Keyboard Misc parts Keyboard Foot Keyboard FPC Bracket See Keyboard Misc parts TrackPoint IIl Cap Keyboard See Keyboard Section Upper Shield Case Video Card Volume Connection Cable Mic Connection Cable DSP Card Rear Shield Case System Board PC Card Slot Eject Button Battery Pack Li ion HDD Removable Strap Hard Disk Drive 810 MB U S 9546 model U4B Hard Disk Drive 1 08 GB U S 9546 model U4A EMI Sheet Rear Connector Door Base Cover For Japan PC Card Door Name Label Thermal Rubber Sheet DIMM Cover DIMM Adapter Card 8 MB U S 9546 model U4A DIMM Adapter Card Blank U S 9546 model U4B Lower Spacer FDD Blank Bezel FDD Bezel Option Cover 29H9226 29H9497 69H8403 29H9220 69H8404 39H7038 39H7035 84G6536 29H9212 39H6226 29H9211 29H9210 29H9205 29H9200 1148234 46H6031 46H6028 29H9232 29H9236 29H9366 29H9367 39H7031 29H9185 39H6249 39H6234
177. D is displayed indicating the suspected device Icon Device Suspected Device ID am 001 System board SystemBoard 003 Keyboard 007 Math coprocessor 086 Pointing device a 002 Memory Memory 050 Display Display 6 017 Hard disk drive HDD 142 IBM Mobile Systems HMM Icon Device Suspected Device ID 1 006 External diskette drive or FDD connector of the computer FDD 1 2 066 External diskette drive or FDD Connector of the port replicator FDD 2 LI 080 PCMCIA SA PCMCIA 009 Parallel Parallel 011 Serial Be Serial 103 IR r Infrared 150 Audio ESS Q Audio FRU Codes If an error is detected by the diagnostic tests a four digit FRU code is displayed The FRU code indicates two suspected FRUs Replace the FRU that is indicated by the two leftmost digits first then replace the FRU that indicated by the two rightmost digits No FRU is assigned to code 00 If only one FRU is suspected the other FRU code is filled with zeros See the reference page before replacing the FRU FRU Code FRU 10 System board 30 Reserved 32 External keyboard 33 External mouse 40 LCD assembly 45 External CRT 50 1 Reseat the diskette drive FDD 1 2 Diskette drive FDD 1 51 1 Reseat the diskette drive FDD 2 2 Diskette drive FD
178. DC DC card 4 Power sources No beep power on indicator 1 System board on and a blank LCD during 2 DC DC card POST 3 CPU card No beep power on indicator 1 System board on and a blinking cursor 2 CPU card 3 DC DC card IBM Mobile Systems HMM Symptom Error FRU Action in Sequence No beep during POST but system runs correctly 1 Turn the volume up and check the speaker 2 Check whether the DSP card or audio ESS card connector is loose and reseat the connector Speaker 4 DSP cardor audio ESS card 5 DC DC card o LCD Related Symptoms r Important The LCD for the notebook computer contains over 2 359 296 thin film transistors TFTs A small number of missing discolored or lighted dots on all the time is characteristic of TFT LCD technology but excessive pixel problems can cause viewing concerns The LCD should be replaced if the number of missing discolored or lighted dots in any background is 21 or more Symptom Error FRU Action in Sequence No beep power on indicator 1 Reseat the CPU card on and a blank LCD during 2 DC DC card POST 3 Video card 4 System board 5 LCD cable assembly e LCD backlight not 1 Reseat the LCD working connectors LCD too dark 2 LCD assembly N 3 DC DC card LCD brightness cannot 4 Cable for inverter card be adjusted TFT 5 Inverter card e LCD screen 1 See important note unreadab
179. H9081 Norwegian 29H9075 Portuguese 29H9078 Russian 29H9084 Spanish 29H9072 Swedish or Finnish 29H9070 Swiss 46H5989 Turkish 29H9079 U K English 29H9064 U S English 29H9063 Keyboard Unit Arabic 46H5790 Belgian 46H5788 Canadian French 46H5796 Danish 46H5787 Dutch 46H5785 French 46H5782 German 46H5781 Greek 46H5794 Hebrew 46H5791 Italian 46H5783 Japanese 46H5797 Latain Spanish 46H5795 New World Spanish Norwegian 46H5789 Portuguese 46H5792 Russian 46H5798 Spanish 46H5786 Swedish or Finnish 46H5784 Swiss 46H5799 Turkish 46H5793 U K English 46H5780 U S English 46H5779 ThinkPad 760 9546 9547 377 Model 760XD IBM Mobile Systems HMM 378 Index Part 760XD 12b 12c 14a 14b 15 16a 16b 16c 18a 18b 18c 18d 19a 19b 19c 20 LCD Assembly 12 1 XGA TFT Standby Battery LCD Indicator Assembly Cover LCD Indicator Assembly Volume Knob See Keyboard Misc parts Keyboard Foot Keyboard FPC Bracket See Keyboard Misc parts TrackPoint III Cap Keyboard See Keyboard Section Upper Shield Case Video Card Acoustic Spacer Volume Connection Cable Mic Connection Cable DSP Card FDD Connector Cable Rear Shield Case left Rear Shield Case right System Board XGA PC Card Slot Eject Button Battery Pack Li ion HDD Removable Strap Hard Disk Drive 3 GB U S 9546 model U9E Hard Disk Drive 5 1 GB EMI Sheet Rear Connector Door Base Cover For Japan PC Card Door Name Label Thermal Rubb
180. IBM Mobile Systems SOSL 1270 01 Hardware Maintenance Manual Volume 4 ThinkPad Computers September 1997 We Want Your Comments Please see page 697 This Manual Supports ThinkPad 380 2635 ThinkPad 385 2635 ThinkPad 560 2640 ThinkPad 560E 2640 ThinkPad 760C CD 9546 ThinkPad 760E ED 9546 ThinkPad 760L LD 9546 ThinkPad 760EL ELD 9547 ThinkPad 760XL 9546 ThinkPad 760XD 9547 ThinkPad 765D 9546 ThinkPad 765L 9547 ThinkPad 770 9548 9549 SelectaDock III 3547 IBM Mobile Systems SOSL 1270 01 Hardware Maintenance Manual Volume 4 ThinkPad Computers September 1997 We Want Your Comments Please see page 697 Note Before using this information and the product it supports be sure to read the general information under Notices on page 702 Second Edition September 1997 The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodi
181. If another device is already connected to the computer remove it first 6 Go to the How to Run the Diagnostics on page 54 and run the diagnostics 7 If the advanced diagnostic device test does not find an error suspect a problem with the port replicator of the system expansion bus 8 Power off the computer and reconnect the port replicator 9 Power on the computer and run the following advanced diagnostic tests e Serial port test with the wrap plug installed on the replicator e Parallel port test with the wrap plug installed on the replicator e FDD 2 device test on the failing device with scratch diskette 10 If diagnostic errors appear replace the replicator or diskette drive attachment unit If the problem remains after the replacement replace the system board 11 If power problems appear only when the replicator is used replace the replicator External Display Self Test lf the display problem occurs only when using an external display use the following instruction to correct the problem Note Before you replace a display check that the 95XX systems support either 63XX 85XX or 95XX displays to see if it is connected correctly If the screen is rolling replace the external display If that does not correct the problem replace the FRUs in the following order until the problem goes away 1 System board 2 Bus adapter if used If the screen is not rolling run the display self test as follows Powe
182. If the printer self test does not run correctly the problem is in the printer Refer to the printer service manual If the printer self test runs correctly connect the Tri Connector wrap plug P N 72X8546 on the parallel connector of the computer and run the advanced diagnostic tests to determine the failing FRU If the advanced diagnostic tests with the wrap plug connected did not detect a failure replace the printer cable If the diagnostic detected the error replace the system board of the computer e Ifthe printer is attached to the parallel connector of the SelectaDock Docking System replace the port replicator of the SelectaDock Docking System e Ifthe printer is attached to the parallel connector on the adapter replace the FRUs in the following order one at a time until the problem is corrected Note If the replaced parts did not resolve the problem put the original parts back in the SelectaDock Docking System Do not replace nondefective parts 1 Adapter 2 Main card USB Device Test the USB universal serial bus device by connecting it to the computer before testing it on the SelectaDock Docking System 1 Make sure the USB device is correctly connected and the power is turned on 2 Run the device self test If the device self test does not run correctly the problem is in the device Refer to the device service manual If the device self test runs correctly connect the USB parallel test cable P
183. LCD Front Cover See LCD cover group LCD Panel 13 3 XGA Pinch Rubber See LCD cover group Hinges LCD Cable Assembly See LCD cover group 13 3 XGA NEC 11J9654 Index Part ONO RWN See LCD cover group LCD Front Cover See LCD cover group LCD Panel 13 3 XGA NEC Pinch Rubber See LCD cover group Hinges LCD Cable Assembly See LCD cover group LCD cover group Includes the following Rear Cover LCD front cover Bracket LCD Structure Gasket long Slide Knob Slide Plate Rail Guide right left Rubber Bumper Hinge Cap Logo large small Screw Cap Screw 11J8185 11J8186 11J8135 11J8136 11J9655 11J8186 11J8135 11J9657 11J8134 Note Do not use the NEC LCD FRU 11J9654 instead of the LCD FRU 11J8133 and vice versa 510 IBM Mobile Systems HMM Keyboard FRU 11 511 ThinkPad 765D 9546 765L 9547 Index Part 512 Palm Rest For Japan Keyboard Card Standby Battery Speaker right Speaker Holder right Volume Knob Keyboard Foot See Keyboard Keyboard EMI Plate Palm Rest Rear Cover Keyboard Base Keyboard FPC Bracket LCD Indicator Assembly LCD Indicator Assembly Cover Volume Connection Cable Backup Battery Speaker Holder left Speaker left IBM Mobile Systems HMM 11J8131 11J8130 46H5776 29H9225 29H9225 46H5777 39H7037 39H7038 11J8184 11J8132 29H9218 39H7035 29H9220 39H7036 29H9211 39H6983 46H5778 39H6983 Keyboard
184. LCD Unit 1080 e Front IR and Rear IR 1090 e System Board Assembly 1110 e Upper Shield 1120 e External FDD Connector 1130 e Video Card 1140 e Module Jack 1160 Step Size quantity Torque M2 5 x 4 mm Nylon 2 4 kgem A M2 5 x 6 mm Nylon 1 4 kgem 3 5 mm X 4 5 5 kgem B 5 5 mm X 2 5 5 kgem 6 M2 5 x 4 mm flathead 4 3 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 765D 9546 765L 9547 481 1190 CPU Card Diskette Drive or CD ROM Drive 1020 Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 LCD Unit 1080 Front IR and Rear IR 1090 System Board Assembly 1110 Upper Shield 1120 Video Card 1130 DC DC Card and Module Jack 1160 DSP Card 1170 Lower Shield 1180 482 IBM Mobile Systems HMM Step Size quantity Torque M2 5 x 5 mm flathead 2 3 5 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw m Attention Connect the CPU card using the exact procedure shown in the figures and make sure that the two CPU card connectors are connected properly If these connectors are not connected you cannot power on the computer Do not touch the shaded area of the CPU card
185. M Mobile Systems HMM m Warranty Notes During the warranty period the customer may be responsible for repair costs if the computer damage was caused by misuse accident modification unsuitable physical or operating environment or improper maintenance by the customer The following list provides some common items that are not covered under warranty and some symptoms that may indicate the system was subjected to stresses beyond normal use The following is not covered under warranty LCD panel cracked by applying excessive force or by being dropped Scratched cosmetic parts Cracked or broken plastic parts broken latches broken pins or broken connectors caused by excessive force Damage caused by liquid spilled into the system Damage caused by improperly inserting a PCMCIA card or installation of an incompatible card Damage caused by foreign material in the FDD Diskette drive damage caused by pressing the diskette drive cover or inserting diskettes with multiple labels Damaged or bent diskette eject button CD ROM drive damage caused by excessive forces shock or by being dropped Fuses blown by nonsupported devices Forgotten computer password making the computer unusable If the following symptoms are present they may indicate damage caused by nonwarranted activity Missing parts may be a symptom of unauthorized service or modification HDD spindles can become noisy if subjected to excessive force or by bei
186. MHz 256K L2 cache Intel Pentium MMX 150 MHz 256K L2 cache Intel Pentium MMX 166 MHz 256K L2 cache Bus architecture PCI bus Memory 16MB on system board standard Memory option 8MB 16MB 32MB non parity DIMM One 144 pin max 48MB DIMM slot CMOS RAM 242 bytes Video e 12 1 inch 64K colors 800x600 Diskette drive CD ROM drive Hard disk drive 1 44MB 3 mode 3 5 inch 8X transfer speed 380 380D 385 385D 380E 380ED 385E 385ED pixel DSTN color LCD 12 1 inch 256K colors 800x600 pixel TFT color LCD 1 08GB 2 5 inch IDE interface 1 4GB 2 5 inch IDE interface 2 1GB 2 5 inch IDE interface 2 1GB 2 5 inch IDE interface 3 GB 2 5 inch IDE interface 5 GB 2 5 inch IDE interface I O port e Headphone e Microphone e Port replicator Audio e 16 bit audio Internal speaker Internal microphone Mechanical volume Infrared transfer 4 million bps serial communication Transmitter and receiver module PC Card slots One Type lll or two Type ll ZV port ThinkPad 380 385 2635 57 FRU Removals and Replacements This section contains information about removals and replacements e Do not damage any part Only certified and trained personnel should service the computer e The arrows in the Removals and Replacements section show the direction of movement to remove a FRU or to turn a screw to release the FRU The arrows are marked in numeric
187. Miniature Mouse cable e f you suspect a problem with any of the auxiliary input devices listed above replace the device If the problem is not corrected replace the following FRUs one at a time to correct the problem Keyboard control card System board e If the computer receives an incorrect keyboard response remove other external devices check the keyboard connections and recheck the keyboard responses If the problem remains replace the following FRUs one at a time to correct the problem Keyboard Keyboard control card System board e f a 00030100 error message appears power off the computer and the external devices Then power on the computer before you power on the external devices Common Devices Checkout 683 Fax Modem Checkout 001 Power off the computer Ensure that the modem is installed correctly If the modem never worked in customer mode ensure that all drivers are loaded correctly onto the computer Ensure that the communication program is supported on the computer Ensure that the public switch telephone network PSTN cable and the data access arrangement DAA cable if installed are connected correctly If you need to correct one of the above conditions do so now then continue Note PCMCIA cards can be inserted and removed while the system is powered on Power on the system Insert the IBM Data FAX Modem diskette into the defa
188. N 05K2580 on the USB connector SelectaDock III 3547 003 631 and run the advanced diagnostic tests If the test detects an error replace the defective part How to Run the Diagnostics This section describes how to run the diagnostics for both the computer and the SelectaDock Docking System The following table lists the special tools used for the diagnostics Tool Name Part Number PC test card 35G4703 Tri connector wrap plug 72X8546 USB parallel test cable 05K2580 Diagnostics for the ThinkPad Computer Use either the TrackPoint or the cursor moving keys to interact with the tests The Enter key works the same as selecting the OK icon to reply OK e For ThinkPad 770 1 Press and hold F1 then power on the computer Hold F1 down until the Easy Setup window appears 2 Click on Test The basic diagnostic menu appears 3 Click on a device to run the test The test progress window appears then OK appears under the tested device icon if the test ends without any errors 4 Start the advanced diagnostic test by pressing Ctrl A on the basic diagnostic menu The ThinkPad FRU connections window appears 5 Click on Exit or press Esc The keyboard test window appears 6 When you press a key a mark appears or disappears on the corresponding key position on the screen Repeat this step for any keys that need to be tested 7 To exit the test click on Exit or press Ctrl Break The advanced diagnostics window a
189. N 72X8546 Serial Wrap plug P N 72X8546 PCMCIA PC Test Card P N 35G4703 1 PIAN sN Press and hold the F1 key then power on the computer Hold the F1 key down until the Easy Setup screen appears Select Test and press Enter Select a device and press Enter to run the test The test progress screen appears OK appears when the test ends without any errors Start the Advanced Diagnostic test by pressing Ctrl A on the basic diagnostic menu screen Select Tool to install the tools Select a device press the Spacebar and install the tool You can install the multiple devices by repeating this step A v mark appears beside the selected devices ThinkPad 560 560E 2640 151 9 Select OK and press Enter if the selection is OK 10 Select a device and press Enter to start the tests 11 Select Test All to test all devices 12 Select Loop Test to run the tests in a repeated loop A loop option menu appears in which a device loop or all device loop can be selected Select a device and press the Spacebar to select a device Repeat this step to select multiple devices Press Enter to start the diagnostic loop If no device is selected all device tests are looped 13 To exit the loop keep pressing Ctrl Pause until the test exits A beep sounds to notify that the exit interrupt is sensed by the test program Displaying the Error Log Diagnostic errors are printed on the printer that is attached to the parallel port when
190. Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw Go to All Models on page 80 ThinkPad 380 385 2635 79 All Models Step Size Quantity Torque A M 2 5 x 6mm 3 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw 80 IBM Mobile Systems HMM 1080 System Board Assembly Notes 1 The system unit serial number must be restored when the system board is replaced To restore the system unit serial number select the option Set system identification on the maintenance diskette The flash ROM on the system board contains the vital product data VPD that is the system unit serial number system board system number and other computer unique data Do not power off the computer when restoring the VPD The system unit serial number label is attached to the base cover Before removing and replacing the system board assembly make sure that the PCMCIA cards are removed and the eject levers are not sticking out Battery Pack 1010 DIMM Cover 1020 Keyboard Unit 1030 CD ROM FDD Assembly 1040 LCD Unit 1070 Hard Disk Drive 1060 ThinkPad 380 385 2635 81 Note As the PCMCIA eject buttons are sticking out pull the buttons out slightly and fold them t
191. OnyyeHuio Pou itie kontr l prav alebo in ch vykonan od in ch v robcov ako je v tomto pecifikovan mohlo by ma za n sledok nebezpe enstvo vystavenia sa vy iarovaniu El uso de controles o ajustes o la ejecuci n de procedimientos distintos de los aqu especificados 20 IBM Mobile Systems HMM puede provocar la exposici n a radiaciones peligrosas Opening the CD ROM drive could result in exposure to hazardous laser radiation There are no serviceable parts inside the CD ROM drive Do not open Some CD ROM drives contain an embedded Class 3A or Class 3B laser diode Note the following DANGER Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Radia o por raio laser ao abrir Nao olhe fixo no feixe de luz nao olhe diretamente por meio de instrumentos ticos e evite exposi o direta com o feixe de luz FANSABCRHN WRAN FUAERE US FFE BREE ROD ER ZH Rayonnement laser si carter ouvert Evitez de fixer le faisceau de le regarder directement avec des instruments optiques ou de vous exposer au rayon Laserstrahlung bei ge ffnetem Ger t Nicht direkt oder ber optische Instrumente in den Laserstrahl sehen und den Strahlungsbereich meiden Kinyitaskor l zersugar Ne n zzen bele se szabad szemmel se optikai eszk z kkel Ker lje a sugarnyalabbal val rintkez st Aprendo l unit vengono emesse ra
192. Password Start up and Initialize icons cannot be selected See Password Combinations POP HDP PAP on page 239 for more information about passwords Power Shutdown Switch The power shutdown switch resets the system regardless of the microcode status and forces the power off Use this push button to power off when power is not completely off or the microcode is in a hung state See Rear View on page 342 for the power shutdown switch 204 IBM Mobile Systems HMM Checkout Guide Use the following procedure as a guide for computer problems Note The diagnostic tests are intended to test only IBM products Non IBM products prototype cards or modified options can give false errors and invalid system responses 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to re create the failure by running the diagnostic test or by repeating the same operation Note To run the diagnostics refer to How to Run the Diagnostics on page 237 3 Use the following table with the verified symptom to determine which page to go to Search the symptoms column and find the description that best matches your symptom then go to the page shown in the Go to column Symptoms Verified Go to Power failure The power indicator does not go on or stay on Power Systems Checkout on page 213 POST does not complete No beeps or error c
193. RU code 10 appears Replace the system board 212 IBM Mobile Systems HMM 4 lf the controller test runs without errors the drive read write tests start automatically 5 If the drive test detects an error FRU code 50 for FDD 1 or 51 for FDD 2 appears If the diskette itself is known to be good replace the drive 6 If FDD 2 test detects an error move the drive to the computer s diskette drive connector directly if possible and test it again as FDD 1 If no errors occur in the FDD 1 position the drive is not defective Go to Port Replicator Checkout in Common Devices Checkout section to isolate the replicator problem 7 If the drive is attached through an Expansion Unit go to the service manual of the Expansion Unit to isolate the problem 8 If the drive is attached through a Diskette Drive Attachment Unit replace the unit If an error occurs when the external diskette drive is attached through the external diskette drive connector and there is not a diskette drive in the UltraBay reseat the connector on the video card If the error still remains reseat the external diskette drive connector If the error still remains replace the following FRUs one at a time 1 External diskette drive kit 2 Video card 3 External diskette drive connector LCD Information Panel Checkout If an LCD information panel problem occurs do the following 1 Power off the computer 2 Power on the computer 3 All the
194. Step Size Quantity Torque a M 2 5 x 6mm 2 4 kgem b M 2 5 x 6mm Special head 1 A M 2 5 x 6mm 2 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw 96 IBM Mobile Systems HMM TFT LCD This artwork shows the TFT type 1 LCD For the type 2 do the same procedure A g BG Hinges E G Latches Step Size Quantity Torque a M 2 5 x 6mm 2 4 kgem b M 2 5 x 6mm Special head 1 A M 2 5 x 6mm 2 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 380 385 2635 97 When replacing Replace the LCD miscellaneous parts as follows RR LED lens 98 IBM Mobile Systems HMM LCD Cable DSTN LCD 99 ThinkPad 380 385 2635 TFT LCD 100 IBM Mobile Systems HMM Locations Front View m H A 14 5 6 E O LCD latch Contrast control DSTN model Brightness control TFT model Headphone jack Microphone line in jack Volume control Diskette drive Diskette eject button CD ROM drive CD ROM eject button CD ROM emergency eject hole TrackPoint III Built in speaker Palm rest Built in microphone Fn Key Keyboard Fan louver Status indicator LCD panel ThinkPad 380 385 2635
195. TED SUCCESSFULLY Yes No 012 If installed replace the external DAA If you do not have an external DAA installed or replacing the external DAA does not correct the problem replace the modem 013 Have the telephone line checked 014 Have the customer receive an incoming call on the modem at a lower speed WAS THE INCOMING CALL RECEIVED Yes No If installed replace the external DAA If you do not have an external DAA installed or replacing the external DAA does not correct the problem replace the modem Common Devices Checkout 685 CONTINUED 016 Have the telephone line checked Printer Checkout 1 Make sure the printer is correctly connected and is powered on 2 Run the printer self test If the printer self test does not run correctly the problem is in the printer Refer to the printer service manual If the printer self test runs correctly do the following 1 Verify the port settings in configuration 2 Install a wrap plug on the port indicated in configuration and run the advanced diagnostic tests 3 If the advanced diagnostic tests with the wrap plug installed do not detect a failure replace the printer cable If the problem is not corrected replace the system board 686 IBM Mobile Systems HMM Port Replicator Checkout Use the following procedure to isolate a port replicator problem A port replicator attaches to
196. Tape Hinge Group 46H5715 Note Includes the following parts 5 Hinge R L Screw Cap Interface Cable Group 46H5720 Note Includes the following parts NO PND 3 Interface Cable Assembly Screw Cap ThinkPad 760 9546 9547 389 LCD Unit 11 3 DSTN P N 39H6232 390 IBM Mobile Systems HMM LCD Cover Group 46H5713 Note Includes the following parts 1 OOD Front Cover Guide R L Hinge Cover R L Rear Cover Slide Knob Screw Cap Screw Tape Hinge Group 46H5716 Note Includes the following parts 5 Hinge R L Screw Cap Interface Cable Group 46H5721 Note Includes the following parts 3 Interface Cable Assembly Screw Cap Inverter Card Group 46H5722 Note Includes the following parts 7 Inverter Card Screw Cap ThinkPad 760 9546 9547 391 LCD Unit 12 1 XGA P N 46H5735 392 IBM Mobile Systems HMM LCD Cover Group 82H8891 Note Includes the following parts 1 Front Cover Guide R L Hinge Cover R L Rear Cover Bracket Spacer Slide Knob Screw Cap Screw Tape Hinge Group 82H8892 Note Includes the following parts 5 Hinge R L Screw Cap Interface Cable Group 82H8893 Note Includes the following parts 3 Interface Cable Assembly Screw Cap ONOAND ThinkPad 760 9546 9547 393 LCD Unit 12 1 XGA P N 46H5735 ASM P N 46H5731 IBM Mobile Systems HMM 394 LCD Cover Group 46H5736 Note Includes the following parts 1 Front Cover
197. U DSTN on page 189 for LCD FRU LCD Assembly 12 1 TFT 1 12J1600 U S 2640 model 2xx Exx Fxx These models may instead use TFT 2 below See TFT 1 12J1600 on page 190 for LCD FRU LCD Assembly 560E 12 1 TFT 2 1149626 U S 2640 model 2xx 4xx Exx Fxx Hxx See TFT 2 11J9626 on page 191 for LCD FRU Note for the TFT LCD e For Model 560 use only the TFT 1 LCD e For Model 560E When replacing the entire LCD assembly use only the TFT 2 When replacing an individual LCD FRU match the new FRU to the installed FRU See TFT Panel on page 176 to distinguish the TFT type ThinkPad 560 560E 2640 187 Index System Unit 2 NOUKUAW 20 21 21 22 23 188 Frame 46H4141 Note This FRU includes two model labels Verify the model and attach the correct label Keyboard see keyboard section TrackPoint III Speaker EMI Bracket I O System Board 100 MHz U S 2640 model 5xx System Board 120 MHz U S 2640 model Exx System Board 133 MHz U S 2640 model Fxx System Board 133 MHz U S 2640 model 1xx 2xx System Board 560E 150 MHz U S 2640 model 3xx System Board 560E 166 MHz U S 2640 model 4xx Hxx PCMCIA Slot Rubber Cap I O EMI Spring Base Cover Base Cover 560E DIMM Cover PCMCIA Cover Backup Battery Bracket Battery Guide FDD Connector Cover Power Switch HDD Bracket Hard Disk Drive 810 MB
198. W 1241448 For Japan 1241446 Keyboard Misc Parts 39H7105 Misc Parts 29H9234 Includes the following Modem Holder Modem Lever DSP Holder Rear IR Lens IBM Mobile Systems HMM Model 760CD 349 ThinkPad 760 9546 9547 Index Part 760CD 1 2 3 4a 4b 5a 5b 14a 14b 16a 16b 16c 18a 18b 18c 18d 19a 19b 21a 21b 23 24 25 27 350 LCD Assembly 12 1 TFT Standby Battery LCD Indicator Assembly Cover LCD Indicator Assembly Volume Knob See Keyboard Misc Parts Keyboard Foot Keyboard FPC Bracket See Keyboard Misc Parts TrackPoint III Cap Keyboard See Keyboard Section Upper Shield Case Video Card Volume Connection Cable Mic Connection Cable DSP Card External Diskette Drive Connector Rear Shield Case System Board PC Card Slot Eject Button Battery Pack Li ion HDD Removable Strap Hard Disk Drive 1 2 GB 17 mm U S 9546 model U11 U13 U1A U1C Hard Disk Drive 720 MB 12 7 mm EMI Sheet Rear Connector Door Base Cover W W Base Cover Japan PC Card Door Name Label Thermal Rubber Sheet DIMM Cover DIMM Adapter Card Lower Spacer CD ROM Blank Bezel Diskette Drive Bezel Option Cover AV Cover Modem Cover Lock Modem Cover Blank Cover for EMEA Front IR Assembly CD ROM Drive Lower Shield IBM Mobile Systems HMM 29H9226 29H9497 69H8403 29H9220 69H8404 39H7038 39H7035 84G6536 29H9213 83H7108 29H9211 29H9210 29H9205 29H
199. When you replace the AC Adapter or the Quick Charger use the one for the country you are in even if the computer is from a different country The warranty for the system unit does not apply to all options ThinkPad 770 9548 9549 615 616 810 MB Hard Disk Drive Assembly 1 08 GB Hard Disk Drive Assembly 1 2 GB Hard Disk Drive Assembly 1 4 GB Hard Disk Drive Assembly 2 1 GB Hard Disk Drive Assembly 3 GB Hard Disk Drive Assembly CD ROM Drive DVD Drive Display Stand Battery Spacer for UltraBay Il 2nd HDD Adapter Main Flame 2nd HDD Adapter for HDD Model 770 2nd HDD Adapter for HDD Model 760 SelectaBase 770 PC Card Enabler Conversion Cable Game Port Conversion Cable Video Headset Interface Cable to System for Keyboard Interface Cable to Keyboard for Keypad Mini DIN to Mini DIN Cable PCMCIA Cartridge PCMCIA RF Cartridge PS 2 Miniature Mouse Wall Plug SO DIMM 8 MB SO DIMM 16 MB SO DIMM 32 MB SO DIMM 64 MB SO DIMM SDRAM 16 MB SO DIMM SDARM 32 MB SO DIMM SDRAM 64 MB IBM Mobile Systems HMM 29H9366 29H9367 29H9228 82H8884 82H8489 45H8791 1240424 1148952 39H7448 1148968 1148941 1148942 1148943 1148822 1148823 29G9269 85G1897 85G1529 84G2531 84G2532 84G6474 84G1303 84G1304 95F5723 85G2367 42H2767 42H2768 42H2769 42H2817 42H2818 42H2819 42H2820 Numeric Keypad Belgian 95F5741 Canadian French 95F5466 Danish 95F5467 Dutch 95F5467 French 95F6313 German
200. X displays e ThinkPad models support either 85XX or 95XX displays If the screen is rolling replace the display assembly If that does not correct the problem replace FRUs in the following order until the problem goes away 1 Video card 2 Display adapter any type 3 System board 4 Bus adapter if used If the screen is not rolling run the display self test as follows 1 Power off the computer and display Disconnect the display signal cable Power on the display Set the contrast to its maximum position Set the brightness control to the center detent position arwn 682 IBM Mobile Systems HMM Check for the following conditions e You should be able to vary the screen intensity by adjusting the contrast and brightness controls e The screen should be white or light gray with a black margin test margin on the screen Note The location of the test margin varies with the type of display The test margin might be on the top bottom or one or both sides If you do not see a test margin on the screen replace the display If there is a test margin on the screen replace the system board Note On ThinkPad Models 700 700C 720C 720C do the following 1 Video card 2 System board External Keyboard Auxiliary Input Device Checkout The following auxiliary input devices may be available for IBM ThinkPad models Numeric keypad Mouse PS 2 compatible External keyboard with Keyboard
201. able to access boot 2 System board source One long and two short 1 System board beeps and a blank or 2 LCD unit One long beep followed by four short beeps each time the power switch is operated System cannot power on due to low battery voltage Connect the AC Adapter or install a fully charged battery One beep every second System is shutting down due to low battery voltage Connect the AC Adapter or install a fully charged battery Allow the system to complete shutdown before changing the battery Two short beeps with error codes Two short beeps with blank screen POST error See Numeric Error Codes on page 40 System board No Beep Symptoms Symptom Error FRU Action in Sequence No beep power on indicator not on and a blank LCD 1 Go to Power Systems Checkout only during POST during POST on page 33 2 System board 3 Subcard 4 Power sources No beep power on indicator 1 System board on and a blank LCD during 2 Subcard POST No beep power on indicator 1 System board on and a blinking cursor 2 Subcard No beep during POST but system runs correctly 1 Turn the volume up and check the speaker 2 Speaker System board Subcard Pro 46 IBM Mobile Systems HMM LCD Related Symptoms m Important following condition The LCD for the notebook computer contains over 921 000 thin film tr
202. ace the backup battery If the backup battery discharges quickly after replacement replace the system board IBM Mobile Systems HMM Checking the Standby Battery Rechargeable 1 Power off the computer and unplug the AC Adapter from the computer 2 Open the keyboard and remove the diskette drive CD ROM drive the battery pack and the hard disk drive Remove the top cover and keyboard unit 4 Open the keyboard unit then remove the keyboard card 5 Remove the standby battery from the keyboard card Refer to 2060 Backup Battery Speaker Standby Battery on page 494 to remove the battery Warning Be careful not to cause a short circuit when measuring the voltage 6 Measure the voltage of the standby battery e If the voltage between red and black wire of the battery is 3 5 V dc or greater the voltage is correct Go to step 12 to verify standby battery operation e If the voltage is less than 3 5 V dc go to the next step 7 Plug the AC Adapter into the computer and power on the computer Warning Be careful not to cause a short circuit when measuring the voltage w 8 Measure the output voltage at the connector on the keyboard card with the battery unplugged Pin Voltage V dc 4 0 Ground e If the voltage is less than 4 0 V dc replace the DC DC card If the voltage is still low replace the system board ThinkPad 765D 9546 765L 9547 427 10 11 12
203. ace the port replicator If possible make sure that there are no hardware setting conflicts such as interrupt levels memory addresses DMA channels and I O addresses If the PCI or the ISA card is installed check that the card is supported by the computer Check that the SCSI ID is set correctly Test and correct any computer problems before you test it with the SelectaDock Docking System Use the computer documentation to resolve any computer problems Test the computer with the external keyboard external monitor mouse and parallel and serial device connectors Use the keyboard mouse connector to test the external keyboard and mouse If no problems are found connect the external keyboard mouse parallel and serial devices to the SelectaDock Docking System Then connect the SelectaDock Docking System to the computer and test it If external devices are attached to the SelectaDock Docking System such as an audio amplifier check the device by referring to the manual shipped with it If the user did not bring the computer with a SelectaDock Docking System when service is needed use a computer that works correctly with the SelectaDock Docking System IBM Mobile Systems HMM Checkout Guide Use the following procedure as a guide for computer problems Note The diagnostic tests are intended to test only IBM products Non IBM products prototype cards or modified options can give false errors and invalid sy
204. acer open the spacer before removing the battery pack 250 IBM Mobile Systems HMM 1040 Hard Disk Drive e Diskette Drive CD ROM Drive 1020 e Battery Pack 1030 m Attention Do not drop or apply any shock to the hard disk drive The hard disk drive is sensitive to physical shock Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the hard disk drive have the user make a backup copy of all the information on the hard disk Never remove the hard disk drive while the system is operating or is in suspend mode Note Remove the hard disk drive exactly as shown in the figure Do not apply any extra force to the hard disk drive when removing it Note After replacing the hard disk drive latch the removal strap into the correct position ThinkPad 760 9546 9547 251 1050 DIMM 760XL 760XD e Diskette Drive CD ROM Drive 1020 e Battery Pack 1030 e Hard Disk Drive 1040 252 IBM Mobile Systems HMM Other Models DU Turn the computer upside down ThinkPad 760 9546 9547 253 254 IBM Mobile Systems HMM Note When installing the DIMM do the following
205. ackup battery If the backup battery discharges quickly after replacement replace the system board Checking the Standby Battery Rechargeable k 2 3 Power off the computer and unplug the AC Adapter from the computer Remove the battery pack and keyboard Remove the standby battery Refer to 1100 Standby Battery on page 586 to remove the battery Attention Be careful not to cause a short circuit when measuring the voltage Measure the voltage of the standby battery e f the voltage between red and black wire of the battery is 3 5 V dc or greater the voltage is correct Go to step 10 to verify standby battery operation e Ifthe voltage is less than 3 5 V dc go to the next step Plug the AC Adapter into the computer and power on the computer m Attention Be careful not to cause a short circuit when measuring the voltage With the battery unplugged measure the output voltage at the connector Black Red Pin Voltage V dc 4 0 Ground e If the voltage is less than 4 0 V dc replace the DC DC card If the voltage is still low replace the system board e If the voltage is more than 4 0 V dc power off the computer replace the standby battery and go to the next step ThinkPad 770 9548 9549 537 7 Ensure that the AC Adapter is plugged into the computer then power on the computer 8 Charging of the standby battery starts immediately
206. adapter Checking Operational Charging To check operational charging use a discharged battery pack or a battery pack that has less than 50 of the total power remaining when installed in the computer Perform operational charging If the battery status indicator does not turn on remove the battery pack and leave it to return to room temperature Reinstall the battery pack If the charge indicator still does not turn on replace the battery pack Checking the Battery Pack Battery charging will not start until the Fuel Gauge shows that less than 95 of the total power remains with this condition the battery pack will charge to 100 of its capacity This protects the battery pack from being overcharged or having a shortened life Do the following 1 2 Power off the computer Remove the battery pack and measure the voltage between battery terminals 1 and 4 See the following figure ThinkPad 760 9546 9547 215 Terminal Voltage V dc Signal 1 0 to 13 5 Send Thermal 2 3 4 5 Ground Select Note Signal lines not used in these steps are used for communication between the system and the battery If the voltage is less than 11 0 V dc the battery pack has been discharged Recharge the battery pack If the voltage is still less than 11 0 V dc after recharging replace the battery Note If the voltage of the battery pack is 0 V it is not defective
207. ahamas Barbados Bermuda Bolivia Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Korea South Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Thailand Trinidad West Indies United States of America Venezuela 14F0033 Abu Dhabi Albania Antigua Bahrain Brunei Dubai Fiji Hong Kong India Ireland Kenya Kuwait Macao Malaysia Nigeria Oman People s Republic of China Qatar Singapore United Kingdom 13H5270 Austria Belgium Bulgaria Chile Czech Republic Denmark Egypt Finland France Germany Greece Hungary Iceland Indonesia Israel Italy Netherlands Norway Poland Portugal Romania Slovakia Spain Sweden Switzerland Turkey former Yugoslavia 13H5273 Japan 13H5276 Argentina Australia New Guinea New Zealand Papua Paraguay Uruguay 13H5279 Bangladesh Pakistan South Africa Sri Lanka ThinkPad 560 560E 2640 195 For 3 pin power cords Note The grounded adapter is required for full MPRII compliance IBM Power Used in These Countries Cord Part Number 25H2205 Argentina Australia New Guinea New Zealand Papua Paraguay Uruguay 25H2207 Bahamas Barbados Bermuda Bolivia Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Ko
208. al diskette drive kit 2 Video card 3 External diskette drive connector LCD Information Panel Checkout If an LCD information panel problem occurs do the following 1 Power off the computer 2 Power on the computer 3 All the icons in the LCD information panel appear for a moment soon after the computer is powered on Verify that all icons appear correctly If some of the icons do not appear replace the keyboard If the problem persists replace the video card Fan Checkout To check the fan do the following 1 Turn off the computer 2 Remove the following FRUs see FRU Removals and Replacements on page 454 a Diskette drive CD ROM drive b Battery pack c Hard disk drive d Top cover e Keyboard unit 3 Attach the AC Adapter to the computer 4 Applying a short across the two pads with a screw driver as shown below turn on the computer ThinkPad 765D 9546 765L 9547 421 FAN TEST 5 Listen for the fan If the fan does not run replace it Power Systems Checkout To verify the symptom of the problem power on the computer using each of the power sources as follows 1 Remove the battery pack diskette drive and hard disk drive 2 Connect the AC Adapter and check that power is supplied 3 Install the diskette drive or hard disk drive one at a time and check that power is supplied from each power source 4 Disconnect the AC Adapter remove the hard disk and diskette drive a
209. ally attached through a port replicator 152 IBM Mobile Systems HMM Running a Low Level Format Do the following to format the hard disk Warning Make sure the drive address to be formatted is correct This procedure erases all information on the disk 1 Power off the computer 2 Insert the ThinkPad hardware maintenance diskette Ver 1 30 or later into diskette drive A and power on the computer 3 Select Format the hard disk from the main menu 4 Select the drive from the menu 5 Follow the instructions on the screen Checking the PC Test Card LED The green LED on the PC test card turns on when the PCMCIA test is running If the LED does not turn on check that the card is installed correctly by reseating the card If it still does not turn on after it is reseated try using another slot for the test If the LED still does not turn on and the test fails replace the FRU shown by the diagnostic error code Fn Key Combinations The following table shows the Fn key and function key combinations and their corresponding functions The Fn key works independently from the operating system The operating system obtains the status through the system management interface to control the system Fn Description F1 Reserved F2 Fuel Gauge display on or off F3 Standby mode invocation F4 Suspend mode invocation F5 Reserved F6 Reserved F7 Switching between LCD and CRT display F8 Reserved
210. an error move the drive to the computer s diskette drive connector directly if possible and test it again as FDD 1 If no errors occur in the FDD 1 position the drive is not defective Go to Port Replicator Checkout on page 134 to isolate the replicator problem Status Indicator Checkout If an LED problem occurs do the following 1 2 3 Power off the computer Power on the computer All the LEDs in the indicator panel should turn on for a moment soon after the computer is powered on Make sure they turn on If the problems remains replace the system board Power Systems Checkout To verify the symptom of the problem power on the computer using each of the following power sources 1 2 3 Remove the battery pack and diskette drive Connect the AC Adapter and check that power is supplied Disconnect the AC Adapter and install the charged battery pack then check that power is supplied by the battery pack If you suspect a power problem see the appropriate power supply check in the following list Checking the AC Adapter Checking Operational Charging on page 132 Checking the Battery Pack on page 133 Checking the Backup Battery on page 134 Checking the AC Adapter You are here because the computer fails only when the AC Adapter is used If the power problem occurs only when the port replicator is used replace the replicator ThinkPad 560 560E 2640 131 e If the p
211. an incorrect drive data or programs can be written over e Replace FRUs only for the correct model When you replace the FRU make sure the model of the machine and FRU part number are correct by referring to the parts list e FRUs should not be replaced because of a single unreproducible failure Single failures can occur from a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only when a recurring problem exists If this is suspected clear the error log and run the test again Do not replace any FRUs if log errors do not reappear e Be careful not to replace a nondefective FRU How to Use Error Messages Use the error codes displayed on the screen to diagnose failures If more than one error code is displayed begin the diagnosis with the first error code The cause of the first error code can result in false error codes being displayed If no error code is displayed see if the error symptom is listed in the Symptom to FRU Index on page 138 Port Replicator Problems If you suspect a problem with the Port Replicator see Port Replicator Checkout on page 134 How to Diagnose Multiple FRUs When the adapter or device has more than one FRU the error code could be caused by either FRU Before replacing multiple FRUs try removing or exchanging each FRU one by one in the designated sequen
212. ansistors TFTs A small number of missing discolored or lighted dots on all the time is characteristic of TFT LCD technology but excessive pixel problems can cause viewing concerns The LCD should be replaced if the number of dots satisfies the e The number of missing discolored or lighted dots in any background is 21 or more Symptom Error FRU Action in Sequence No beep power on indicator 1 System board on and a blank LCD during 2 Subcard POST e LCD backlight not 1 Reseat the LCD working connectors e LCD too dark 2 LCD unit 3 Subcard e LCD brightness cannot be adjusted TFT e LCD contrast cannot be adjusted STN e LCD screen 1 See important note unreadable for LCD Related e Characters missing Symptoms pels 2 Reseat all LCD e Screen abnormal connectors e Wrong color displayed 3 LCD unit 4 System board 5 Subcard LCD has extra horizontal or LCD unit vertical lines displayed Keyboard TrackPoint IIl Related Symptoms Symptom Error FRU Action in Sequence Keyboard one or more 1 Reseat the keyboard keys does not work cable on the subcard 2 Keyboard 3 Subcard 4 System board TrackPoint III does not 1 Reseat the keyboard work cable on the subcard 2 Go to TrackPoint III Checkout on page 32 3 Keyboard 4 Subcard 5 System board ThinkPad 380 385 2635 47 Symptom Error FRU Action in Sequence Pointer moves aut
213. aon gt D Before checking problems with the computer determine whether the damage is covered under the warranty by referring to the following Warranty Notes i 412 Check the ECAs Engineering Change Announcements of the device that pertain to the system failure before billing the customer During the warranty period the customer may be responsible for repair costs if the computer damage was caused by misuse accident modification unsuitable physical or operating environment or improper maintenance by the customer The following list provides some common items that are not covered under warranty and some symptoms that may indicate that the system was subjected to stresses beyond normal use IBM Mobile Systems HMM m Important Notes The following is not covered under warranty e LCD panel cracked from the application of excessive forces shock or from being dropped e Scratched cosmetic parts e Cracked or broken plastic parts broken latches broken pins or broken connectors caused by excessive force e Damage caused by liquid spilled into the system e Damage caused by improper insertion of a PCMCIA Card or the installation of an incompatible card e Damage caused by foreign material in the FDD or UltraBay e Diskette drive damage caused by the diskette drive cover being pressed or by the insertion of diskettes with multiple labels e Damaged or bent diskette eject button e CD ROM drive damage caus
214. ater Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery La pile de sauvegarde contient du lithium Elle pr sente des risques d incendie d explosion ou de br lures graves Ne la rechargez pas ne retirez pas son connecteur polaris et ne la d montez pas Ne l exposez pas une temperature sup rieure 100 C ne la faites pas br ler et n en exposez pas le contenu l eau Mettez la pile au rebut conform ment la r glementation en vigueur Une pile inappropri e risque de prendre feu ou d exploser Die Systembatterie ist eine Lithiumbatterie Sie kann sich entzUnden explodieren oder schwere Verbrennungen hervorrufen Batterien dieses Typs d rfen nicht aufgeladen zerlegt ber 100 C erhitzt oder verbrannt werden Auch darf ihr Inhalt nicht mit Wasser in Verbindung gebracht oder der zur richtigen Polung angebrachte Verbindungsstecker entfernt werden Bei der Entsorgung die rtlichen Bestimmungen f r Sonderm ll beachten Beim Ersetzen der Batterie nur Batterien des Typs verwenden der in der Ersatzteilliste aufgef hrt ist Der Einsatz falscher Batterien kann zu Entz ndung oder Explosion f hren La batteria di supporto e una batteria al litio e puo incendiarsi esplodere o procurare gravi ustioni Evitare di ricaricarla smontarne il connettore polarizzato smontarla ri
215. audible noise from the AC Adapter does not always indicate a defective adapter po Checking Operational Charging To check operational charging use a discharged battery pack or a battery pack that has less than 50 of the total power remaining when installed in the computer Perform operational charging If the battery status indicator does not turn on remove the battery pack and leave it to return to room temperature Reinstall the 34 IBM Mobile Systems HMM battery pack If the charge indicator still does not turn on replace the battery pack Checking the Battery Pack 1 2 Power off the computer Remove the battery pack and measure the voltage between battery terminals 1 and 4 See the following figure Terminal Voltage V dc Signal 0 to 13 5 N C Thermal Ground Select O o FP o p A Ground Note Signal lines not used in these steps are used for communication between the system and the battery If the voltage is less than 11 0 V dc the battery pack has been discharged Recharge the battery pack If the voltage is still less than 11 0 V dc after recharging replace the battery Note If the voltage of the battery pack is 0 V it is not defective If the voltage is more than 11 0 V dc measure the resistance between battery terminals 3 and 4 The resistance must be 4 to 30 K ohm If the resistance is not correct replace the batter
216. ause is listed first Note Perform the FRU replacement or actions in the sequence shown in the FRU Action in Sequence column If a FRU did not solve the problem put the original part back in the computer Do not replace a nondefective FRU This index can also be used to help you decide which FRUs to have available when servicing a computer Numeric error codes show the errors detected in POST or system operation In the following error codes X can be any number If no codes are available use narrative symptoms If the symptom is not listed go to Undetermined Problems on page 235 Note For IBM devices not supported by diagnostic codes in the ThinkPad notebook computers see the manual for that device Numeric Error Codes Symptom Error FRU Action in Sequence 10X 1 System board e 101 Interrupt failure e 102 Timer failure e 103 Timer interrupt failure e 104 Protected mode failure e 105 Last 8042 command not accepted e 107 NMI test failure e 108 Timer bus test failure e 109 Low meg chip select test 110 1 Go to Memory System board parity Checkout on page 206 2 DIMM Adapter Card and DIMM 3 The computer is attached to the expansion unit 4 System board ThinkPad 760 9546 9547 223 Symptom Error FRU Action in Sequence 111 I O parity 158 HDP was not set even though the supervisor password is set
217. ay Il Device or 2nd Battery Pack 1020 e Keyboard Unit 1060 e Hinge Cover and Center Cover 1070 e LCD Unit 1090 e LCD Front Cover 2010 14 1 LCD 1 Step Size Quantity Color Torque A M2 5 x 6 mm Nylon Black 4 kgem 4 3 M2 5 x 4 mm Nylon Yellow 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 770 9548 9549 603 13 3 LCD Step Size Quantity Color Torque M2 5 x 4 mm Nylon Black 4 kgem 2 A M2 5 x 6 mm Nylon Black 4 kgem 2 Hi M2 5 x 4 mm Nylon Yellow 4 kgem 1 removed use a new screw Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you 604 IBM Mobile Systems HMM 2030 Inverter Card e Battery Pack 1010 e UltraBay II Device or 2nd Battery Pack 1020 e Keyboard Unit 1060 e Hinge Cover and Center Cover 1070 e LCD Unit 1090 e LCD Front Cover 2010 Step Size Quantity Color Torque M2 5 x 4 mm Nylon 2 Yellow 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 770 9548 9549 605 2050 Hinge and LCD Latch e Battery Pack 1010 e UltraBay Il Device or 2nd Battery Pack 1
218. bania Antigua Bahrain Brunei Dubai Fiji Hong Kong India Ireland Kenya Kuwait Macao Torisazt Malaysia Nigeria Oman People s Republic of China Qatar Singapore United Kingdom 76H3526 Japan 76H3528 Switzerland Liechtenstein 76H3530 Chile Italy Ethiopia Libya 76H3532 Israel 76H3535 Korea 120 IBM Mobile Systems HMM ThinkPad 560 560E 2640 Read This First Checkout Guide Memory Checkout System Board Checkout Keyboard or Auxiliary Input Device Checkout TrackPoint III Checkout 2 2 2 Diskette Drive Checkout Status Indicator Checkout 2 Power Systems Checkout Port Replicator Checkout 2 2 Power Management Features Symptom to FRU Index Numeric Error Codes 2 Diagnostic Error Codes Beep Symptoms No Beep Symptoms LCD Related Symptoms Keyboard or TrackPoint III Related Symptoms Indicator Related Symptoms Power Related Symptoms Function Related Symptoms Peripheral Device Related Symptoms Infrared Related Symptoms Other Symptoms Intermittent Problems 2 Undetermined Problems Related Service Procedures Status Indicators Running the Diagnostics Displaying the Error Log 2 Ch
219. bly 1060 m Important The LCD for the notebook computer contains over 921 000 thin film transistors TFTs A small number of missing discolored or constantly lighted dots is characteristic of TFT LCD technology but excessive pixel problems can cause viewing concerns The LCD should be replaced if the number of missing discolored or lighted dots in any background is 21 or more Remove the screw covers Step Size Quantity Torque A M 2 5 x 6 mm flathead 3 3 0 kgem Note Make sure you use the correct screw and tighten it to the torque specified Do not use the screw that you removed use a new screw ThinkPad 560 560E 2640 173 e The LCD front cover has several latches Release the latches as shown in step E e For the DSTN LCD there are two slide knobs in step When replacing Make sure that the slide knobs work correctly 174 IBM Mobile Systems HMM 2020 LCD Panel e Battery Pack 1030 e Keyboard Unit 1050 e LCD Assembly 1060 e LCD Front Cover 2010 DSTN Panel Step Size Quantity Torque M 2 5 x 6 mm flathead 4 3 0 kgem Note Make sure you use the correct screw and tighten it to the torque specified Do not use the screw that you removed use a new screw When Replacing Connect the LCD connector to the inverter card by lining them up straight ThinkPad 560 560E 2640 175 TFT Panel c TFT LCD Note
220. cables e Replace the keyboard card assembly ThinkPad 765D 9546 765L 9547 419 e Replace the video card e Replace the system board Game Port Checkout Do the following if a joystick problem occurs 1 Connect the joystick to the game port Go to the Easy Setup menu Select an item with the joystick Press any button of the joystick Verify that all buttons work correctly arwh If either the joystick or a button does not work replace the video card If the problem persists replace the system board Diskette Drive Checkout Do the following to isolate the problem to a controller drive or diskette A scratch write enabled nondefective 2HD diskette is required Note The data on the diskette is altered during this test Back up the data on the diskette or use a blank formatted diskette FDD 1 represents a diskette drive in the UltraBay FDD 2 represents the port replicator expansion unit or diskette drive attached through the external diskette drive connector Warning Make sure that the diskette does not have more than one label attached to it Multiple labels can cause damage to the drive or cause the drive to fail Do the following to select the test device 1 Select the advanced diagnostics mode and select Tool then select FDD 1 or FDD 2 and press the Spacebar A v mark appears next to the selected icon Press Enter Insert the blank diskette when instructed Type Y Yes to the question on the s
221. cally made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time This publication was developed for products and services offered in the United States of America IBM may not offer the products services or features discussed in this document in other countries and the information is subject to change without notice Consult your local IBM representative for information on the products services and features available in your area Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing representative Copyright International Business Machines Corporation 1997 All rights reserved Note to U S Government users Documentation related to Restricted rights Use duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp ii IBM Mobile Systems HMM About This Manual This manual contains service and reference information for IBM ThinkPad 380 385 560 760 765 770 and SelectaDock III products Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively The manual is divided into sections as follows e The Introduction section provides general information guidelines and safety information required to service computers e T
222. can be overwritten Replace FRUs only for the correct model When you replace the FRU make sure the model of the machine and FRU part number are correct by referring to the part list FRUs should not be replaced because of a single unreproducible failure A single failure can occur from a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only for a recurring problem If you suspect an unreproducible failure clear the error log and run the test again Do not replace any FRUs if the error log did not reappear Be careful not to replace a nondefective FRU How to Use Error Messages Use the error codes displayed on the screen to diagnose failures If more than one error code is displayed begin the diagnosis with the first error code If no error code is displayed see if the error symptom is listed in the Symptom to FRU Index on page 640 How to Diagnose Multiple FRUs If the adapter or device has more than one FRU the error code could be caused by either FRU Before replacing multiple FRUs try removing or exchanging each FRU one by one in the designated sequence to see if the symptoms change What to Do First The servicer must include the following in the parts exchange form or parts return form that is attached to the returned FRU 622 RION Name and phone number of servicer Date of s
223. card e Keyboard card e LCD assembly e System board e DSP card or audio ESS card e CPU card On ThinkPad 760 9546 9547 235 Related Service Procedures This section provides information about the following e Status Indicators e How to Run the Diagnostics on page 237 e Error Log on page 238 e Checking the Installed Devices List on page 238 e Password Combinations POP HDP PAP on page 239 e How to Run a Low Level Format on page 239 e PC Test Card LED on page 239 e Fn Key Combinations on page 240 Status Indicators The system status indicators show the current computer status in different colors green yellow and orange Symbol Color Meaning BE Green Battery fully 0 charged Orange Battery charging Blinking Battery needs orange charging Green Computer is in suspend mode Blinking Computer is Green entering suspend mode or hibernation mode or is resuming normal operation D Green Power on LCD Information Panel The LCD information panel shows the current computer status using these icons TITTI EES ii tis DO AAO Icon Meaning Speaker 236 IBM Mobile Systems HMM Icon Meaning A Remaining battery QPR dh LIL 3 Secondary battery status 2 Mie B Main battery status 1 ud HP 6 Diskette drive in use G Hard disk in use Numeric lock 8
224. ce to see if the symptoms change ThinkPad 560 560E 2640 123 What to Do First The servicer must include the following in the parts exchange form or parts return form that is attached to the returned FRU SCARON D 7 8 9 Name and phone number of servicer Date of service Date when part failed Date of purchase Failure symptoms error codes appearing on display and beep symptoms Procedure index and page number in which the failing FRU was detected Failing FRU name and part number Machine type model number and serial number Customer s name and address Before checking problems with the computer determine whether the damage is covered under the warranty by referring to the following 124 IBM Mobile Systems HMM m Warranty Notes During the warranty period the customer may be responsible for repair costs if the computer damage was caused by misuse accident modification unsuitable physical or operating environment or improper maintenance by the customer The following is not covered under warranty e LCD panel cracked from the application of excessive force or from being dropped e Scratched cosmetic parts e Cracked or broken plastic parts broken latches broken pins or broken connectors caused by excessive force e Damage caused by liquid spilled into the system e Damage caused by the improperly insertion of a PCMCIA Card or the installation of an incompatible card e Damage caused b
225. cified Do not use the screw that you removed use a new screw 476 IBM Mobile Systems HMM 1150 Fan and Video Cable 765D Unique e Diskette Drive or CD ROM Drive 1020 e Battery Pack 1030 e Hard Disk Drive 1040 e Top Cover 1060 e Keyboard Unit 1070 e LCD Unit 1080 e Front IR and Rear IR 1090 e System Board Assembly 1110 e Upper Shield 1120 e External FDD Connector 1130 e Video Card 1140 Note Be careful not to touch the fan rotor when assembling or disassembling Bi Ei Fan E Video Cable 765D unique Step Size quantity Torque Screw Fan P N 46H5766 2 4 kgcm Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 765D 9546 765L 9547 477 1160 Modem Holder DC DC Card Inverter Card e Diskette Drive or CD ROM Drive 1020 e Battery Pack 1030 e Hard Disk Drive 1040 e Top Cover 1060 e Keyboard Unit 1070 e LCD Unit 1080 e Front IR and Rear IR 1090 e System Board Assembly 1110 e Upper Shield 1120 e External FDD Connector 1130 e Video Card 1140 H Module Jack EJ DC DC Card E G Inverter Card Connectors Step Size quantity Torque M2 5 x 14 mm Nylon 1 4 kgem Hi M2 5 x 4 mm Nylon 2 4 kgem BH M2 5 x 6 mm Nylon 2 3 5 kgem removed use a new screw Note Make sure yo
226. creen Select FDD 1 or FDD 2 and press Enter to run the diskette drive test 6 If the controller test detects an error FRU code 10 appears Replace the system board Gli 0 7 If the controller test runs without errors the drive read write tests start automatically 8 If the drive test detects an error FRU code 50 for FDD 1 or 51 for FDD 2 appears If the diskette itself is known to be good replace the drive 9 If FDD 2 test detects an error move the drive to the computer s diskette drive connector directly if possible and test it again as FDD 1 420 IBM Mobile Systems HMM If no errors occur in the FDD 1 position the drive is not defective Go to Port Replicator Checkout on page 428 to isolate the replicator problem 10 If the drive is attached through an Expansion Unit go to the service manual of the Expansion Unit to isolate the problem 11 If the drive is attached through a Diskette Drive Attachment Unit replace the unit 12 If no error occurred when testing the formatted diskette suspect the diskette that was used when the customer reported the problem If an error occurs when the external diskette drive is attached through the external diskette drive connector and there is not a diskette drive in the UltraBay reseat the connector on the video card If the error persists reseat the external diskette drive connector If the error persists replace the following FRUs one at a time 1 Extern
227. ctors Check the connector if the Not connected message appears on the screen Click on Exit on the screen or press Esc to exit the screen The keyboard test screen appears Check the keyboard Click on Exit on the screen or press Ctrl Pause to exit the screen Select a device and press Enter to start the tests The instruction appears and follow the instruction on the screen Select Test All to test all devices Select Loop Test to run the tests in a repeated loop A loop option menu appears in which a device loop or all device loop can be selected Select a device and press the Spacebar to select a device Repeat this step to select multiple devices Press Enter to start the diagnostic loop If no device is selected all device tests are looped To exit the loop keep pressing Ctrl Pause until the test exits A beep sounds to notify that the exit interrupt is sensed by the test program IBM Mobile Systems HMM Error Log Diagnostic errors are printed on the printer that is attached to the parallel port when the error is detected The error is also logged in the system memory Do the following to display the errors 1 Endthe test if it is running 2 Press Ctrl A to select the advanced diagnostic mode 3 Press Esc to exit the ThinkPad FRU Connections screen The keyboard test screen appears Press Ctrl Pause to exit the keyboard test screen Press Ctrl E The error log appears To exit the screen select t
228. current will exceed the limit thereby causing a power shut down Isolate this problem by removing one of the devices and use the computer under the same condition and see whether a power shut down occurs Do this procedure for all devices then determine the cause Customer purchase of the larger AC adapter 50W optional is recommended if it is not yet in use Common Devices Checkout 687 TrackPoint Checkout 688 If the TrackPoint does not work check the configuration If the configuration of the TrackPoint is set to Disabled or Off change it to Enable or On If the problem remains continue Note TrackPoint automatically compensates to adjust the pointer sensor This causes the pointer to move slightly on the screen and then stop Pointer movement might occur when a slight steady pressure is applied to the TrackPoint pointer when the computer is powered on or running or when exceeded temperature range requires re adjustment If the cursor floats or moves erratically power off and disconnect the mouse Power on the computer If the problem goes away replace the mouse If the problem remains replace the keyboard For click button or pointing stick problems 1 Go to the Easy Setup screen 2 Select an item with the pointing stick 3 Press either left or right click button 4 Verify that both buttons work correctly If the pointing stick or the click button does not work do the following 1 Reseat the keyboa
229. d Assembly 1140 For removing the audio card For removing the riser card EZ For removing the main board 672 IBM Mobile Systems HMM Locations Front View A 4 5 6 E O Multiuser lock PC Card lock Port replicator lock Docking guide Device space Status indicators Device eject button UltraBay Il UltraBay Il tray UltraBay Il latch Compulock lock hole Expansion connector SelectaDock III 3547 003 673 Front View continued Internal SCSI connector Audio device connector Power supply connector IDE connector 16 a y EJ ae KY AQ NN E AS j VA OW y D Y M j IBM Mobile Systems HMM 674 Side View N E 5 6 Volume knob Headphone jack Line out jack Speaker in jack MIDI joystick port PC Card PCMCIA slots SCSI connector SelectaDock III 3547 003 675 Rear View PCI connectors ISA connectors Power jack A IBM Mobile Systems HMM 676 Parts Listing SelectaDock III 3547 003 677 SelectaDock III 3547 003 OONOUORWHD Options Connector cover Rear cover Bezel Device space bay frame Cables Riser card Main card Audio card DC DC card Base cover USB card Speaker assembly Shield cover Power supply Bracket Upper cover UltraBay Il tray Cable group Includes the following SCSI cable IDE cables Audio cable USB cable Wake on signal cable Upp
230. d disk Never remove the hard disk drive while the system is operating or is in suspend mode Note Remove the hard disk drive exactly as shown in the figure Do not apply any extra force to the hard disk drive when removing it ThinkPad 765D 9546 765L 9547 459 Note After replacing the hard disk drive latch the removal strap into the correct position 460 IBM Mobile Systems HMM 1050 DIMM If Installed e Diskette Drive or CD ROM Drive 1020 e Battery Pack 1030 e Hard Disk Drive 1040 ThinkPad 765D 9546 765L 9547 461 Note When installing the DIMM do the following 1 Insert the DIMM at an angle of approximately 20 into the socket then press it firmly 2 Pivot the DIMM until it snaps into place Side View 462 IBM Mobile Systems HMM 1060 Top Cover e Diskette Drive or CD ROM Drive 1020 e Battery Pack 1030 e Hard Disk Drive 1040 When replacing be careful not to damage the resume switch shown in the figure Step Size quantity Torque A M2 x 6 mm Nylon 2 3 kgem Hi M2 5 x 8 mm flathead 2 3 kgem B M2 5 x 6 mm Nylon 1 3 kgem removed use a new screw Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you ThinkPad 765D 9546 765L
231. d test to verify the symptom This test verifies both the system board and the CPU card If no error is detected return to Checkout Guide on page 205 208 IBM Mobile Systems HMM Note Don t touch the keyboard and pointing device when the system board test is running This may cause an unexpected error 2 If FRU code 10 appears replace the system board but do not replace the CPU card Transfer the CPU card from the old system board to the new system board 3 If FRU code 11 appears reseat the CPU card 4 Rerun the test to verify the fix 5 If FRU code 11 remains replace the CPU card If this procedure does not correct the problem go to Undetermined Problems on page 235 Keyboard and Auxiliary Input Device Checkout Remove the external keyboard if the internal keyboard is to be tested If the internal keyboard does not work or an unexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the video card If the keyboard cable connection is correct check the DSP card or Audio ESS card If the tests do not detect a keyboard problem run the keyboard test by doing the following 1 Go to the diagnostic menu screen by selecting Test in the Easy Setup menu 2 Press Ctrl A to enter to the advanced diagnostic mode 3 Press Ctrl K a layout of the keyboard appears on the screen 4 Check that when each key is pressed the key s po
232. dapter card but replacing the adapter card does not correct the problem replace the main card SelectaDock Ill 3547 003 653 Product Overview 3547 003 Status Indicator Check the SelectaDock Docking System status using the following icons Icon Meaning Power on Suspend mode Hard disk in use A Hi Diskette drive in use 4 6 Attention 654 IBM Mobile Systems HMM Product Overview The following provides an overview of the system features Feature Description PCI or ISA slot 2 shared full size PCI ISA slots and 1 half size PCI slot The maximum number of supported adapter cards is 3 Bays UltraBay Il ThinkPad option using the UltraBay Il tray CD ROM FDD HDD and DVD drive Device space bay All available storage SCSI IDE devices Audio subsystem Speaker Audio line out Stereo speaker Stereo audio amplifier Headphone Manual volume control Ports Wake up on LAN MIDI joystick port SCSI2 Docking connector USB ports Capability of supporting the wake up on LAN adapter PC Card e 2 Type l or Type ll or 1 Type Ill PC Card Security e PCI or ISA card protection PC Card lock Compulock lock hole SelectaDock III 3547 003 655 FRU Removals and Replacements This section contains information on removals and replacements as well as locations The arrows
233. des not in this Go to Undetermined list Problems on page 51 Diagnostic Error Codes A detected error is shown as in the following example X Ps SystemBoard DEV 001 ERR 02 FRU 0010 e Large X on the left side of the device icon e Device ID three digit e Error code two digit e FRU code four digit The device ID and error code are used to indicate the detail portion of the FRU that caused the error If replacing a FRU does not correct the problem see the device ID or error code from the previous failure If they have changed the cause might be because the new FRU is detective or that the FRU was incorrectly installed Device ID If an error is detected by the diagnostic tests a three digits device ID is displayed The device ID indicates suspected device Icon Device Suspected Device ID Og 001 System board SystemBoard 003 Keyboard 007 Math coprocessor 086 Pointing device pa 002 Memory Memory ThinkPad 380 385 2635 43 Icon Device Suspected Device ID O 050 Display 054 Display g 017 Hard disk drive HDD 006 Internal diskette drive FDD 1 2 066 External diskette drive or FDD Connector of the port replicator FDD 2 sr 080 PCMCIA SA PCMCIA e 2 088 External PCMCIA Sa PCMCIA O 009 Parallel Parallel 011 Serial Serial Q 215 CD ROM CDROM
234. des are available use narrative symptoms If the symptom is not listed go to Undetermined Problems on page 149 Note For IBM devices not supported by diagnostic codes in the ThinkPad notebook computers see the manual for that device Numeric Error Codes Symptom Error FRU Action in Sequence 10X 1 System board 101 Interrupt failure 102 Timer failure 103 Timer interrupt failure 104 Protected mode failure 105 Last 8042 command not accepted 107 NMI test failure 108 Timer bus test failure 109 Low meg chip select test 110 1 Go to Memory Planar parity Checkout on page 128 2 DIMM card 3 The computer is attached to the expansion unit 4 System board 138 IBM Mobile Systems HMM Symptom Error FRU Action in Sequence 111 1 Go to Memory I O parity Checkout on page 128 2 System board 161 1 Go to Checking the Dead battery Backup Battery on page 134 2 Backup battery 3 System board 163 1 Set time and date Time and date was not 2 System board set 173 Configuration data was lost 1 Select OK in the error screen then set the time and date 2 Backup battery 3 System board 174 Configuration error Perform Checking the Installed Devices List on page 152 before changing any FRUs 1 Check device configuration 2 Hard disk drive assembly 3 System b
235. diazioni laser Non fissare il fascio non guardarlo direttamente con strumenti ottici e evitare l esposizione diretta al fascio OTKpbiBaa Oeperutecb Na3zepHoro N3nyYeHua He cmotpute Ha nyy He pasrnagbiBaniTe ero C NOMOLLUbIO ONTUMECKUX UHCTPYMEHTOB a TARKe ns6era Te npaMoro BO3gencTBUA NasepHoro nysa Ked je laserov jednotka otvoren Vyhnite sa priamemu poh adu a nehladte priamo s optick mi n strojmi do u a a vyhnite sa priamemu vystaveniu l ov Radiaci n l ser al abrir No mire fijamente ni examine con instrumental ptico el haz de luz Evite la exposici n directa al haz Introduction 21 22 IBM Mobile Systems HMM ThinkPad 380 385 2635 Read This First Checkout Guide Memory Checkout 2 System Board Checkout Keyboard Auxiliary Input Device Checkout TrackPoint III Checkout 2 Diskette Drive Test Status Indicator Checkout 2 2 2 Power Systems Checkout Common Device Checkout Power Management Features Symptom to FRU Index Numeric Error Codes Diagnostic Error Codes ww ww ee ee eee Beep Symptoms No Beep Symptoms LCD Related Symptoms Keyboard TrackPoint IIl Related Symptoms Indicator Related Symptoms Power Related Symptoms Function Audio Related Symptoms Peripheral Device R
236. dio card of the SelectaDock Docking System See Power Supply on page 626 640 IBM Mobile Systems HMM Numeric Error Codes Symptom or Error FRUs of the SelectaDock Sequence of Actions 10X 11X 101 Interrupt failure 102 Timer failure 103 Timer interrupt failure 104 Protected mode failure 105 Last 8042 command not accepted 107 NMI test failure 108 Timer bus test failure 109 Low meg chip select test 1 Adapter in slot if used 2 Riser card 3 Main card 195 The computer was docked to the SelectaDock Docking System while in hibernation mode 1 Do the following steps a Turn off and undock the system b Turn on and shut down the system c Turn off and dock the system 1XX See the hardware maintenance manual for the computer If the problem persists go to Undetermined Problems on page 653 2XX 1 See the hardware 201 Memory data maintenance manual error for the computer 202 Memory line error 2 Main card 00 15 203 Memory line error 16 23 205 Memory test failure on on board memory 221 ROM to RAM remap error 3XX See External Keyboard on page 629 SelectaDock III 3547 003 641 Symptom or Error FRUs of the SelectaDock Sequence of Actions 6XX 1 gt Before changing any devices run the diagnostic test FDD external attachment kit Diskette drive assembly Riser ca
237. e FRU 3 Remove or disconnect all of the following devices a Non IBM devices b Devices attached to the expansion bus connector Printer mouse and other external devices Battery pack Hard disk drive Diskette drive DIMM card PC Cards 4 Power on the computer Determine if the problem has changed 6 If the problem does not occur again reconnect the removed devices one at a time until you find the failing FRU 7 If the problem remains replace the following FRUs one at a time Do not replace a non defective FRU e Subcard e System board POO 89 ol ThinkPad 380 385 2635 51 Related Service Procedures This section provides information about the following e Status Indicators e How to Run the Diagnostics on page 54 e Error Log on page 55 e Checking the Installed Devices List on page 55 e How to Run a Low Level Format on page 55 e PC Test Card LED on page 56 e Fn Key Combinations on page 56 e Keyboard Auxiliary Input Device Checkout on page 31 Status Indicators The system status indicators show the current computer status in different colors green and orange Horne d AG DO 52 IBM Mobile Systems HMM Rear view Symbol Color Meaning Battery Green Enough battery h power remains for operation Orange Battery pack is charging Blinking Battery pack orange needs charging
238. e compartment If power for the internal device is turned off when the TV Tuner is set up nothing appears on the LCD display Turn on power for the TV Tuner again e If you are using DOS do one of the following Power on the computer and type PS2 from the command prompt to start the ThinkPad Features program Select Set Power Features from the ThinkPad Features menu then put a check mark at Internal Serial Port or Diskette Drive Compartment under the Power for devices If you need help press F1 to display the help menu Type PS2 MODEM ON or PS2 DDC ON from the command prompt press the Enter key to set the power ON e f you are using OS 2 or Microsoft Windows do the following 1 Power on the computer and start the ThinkPad Features program 2 Select the Power icon then move the pointer to Internal Serial Port or Diskette Drive Compartment under the Power for devices and click the button to check mark it 3 Press the OK button 692 IBM Mobile Systems HMM Troubleshooting The following table shows what to do to solve problems when the TV Tuner does not work correctly Problem Probable Cause The TV Tuner e Computer is not powered on does not e Computer is in suspend mode operate No picture or sound e Volume control of the TV Tuner or computer is not adjusted correctly e The power for the TV Tuner is not supplied See Power on the TV Tuner on page 692 e The wall outlet fro
239. e 11 use the following procedure to isolate the problem 1 Run the system board test to verify the symptom This test verifies both the system board and the CPU card If no error is detected return to Checkout Guide on page 415 Note Don t touch the keyboard and pointing device when the system board test is running This may cause an unexpected error ThinkPad 765D 9546 765L 9547 417 2 If FRU code 10 appears replace the system board but do not replace the CPU card Transfer the CPU card from the old system board to the new system board 3 If FRU code 11 appears reseat the CPU card 4 Rerun the test to verify the fix 5 If FRU code 11 remains replace the CPU card If this procedure does not correct the problem go to Undetermined Problems on page 447 Keyboard or Auxiliary Input Device Checkout Remove the external keyboard if the internal keyboard is to be tested If the internal keyboard does not work or an unexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the video card If the keyboard cable connection is correct check the DSP card see 1170 DSP Card or ESS Card on page 480 or Audio ESS card see Audio ESS Card Checkout 765L on page 419 If the tests do not detect a keyboard problem run the keyboard test by doing the following 1 Goto the diagnostic menu screen by selecting Test in the
240. e Cover BE Hinges Step Size quantity Torque M2 x 4 mm 2 3 kgem 502 IBM Mobile Systems HMM Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw Locations Front View LCD Keyboard risers Auto tilt keyboard External input device connector PC Card slots PC Card eject button Security keyhole Release latches Front infrared port Built in speaker Front palm rest TrackPoint III Removable diskette drive or CD ROM drive model unique CD ROM eject button CD ROM model Fn key LCD indicator panel Built in microphone Volume control Brightness control EEEEEE BEERSeseoeoso ThinkPad 765D 9546 765L 9547 503 Rear View Power switch Video in out ports model unique Modem fax port Microphone line in jack Headphone jack Option cover Power jack Serial connector Parallel connector External display connector Power shutdown switch System expansion connector Air duct Rear infrared port External diskette drive connector Model unique MIDI joystick port Model unique Connector door Rear door A 4 6 g 8 O 504 IBM Mobile Systems HMM Inside View Spacer Model unique Removable hard disk drive Security latch Memory slot Battery
241. e If the voltage is more than 4 0 V dc power off the computer replace the standby battery and go to the next step Ensure that the AC Adapter is plugged into the computer then power on the computer Charging of the standby battery starts immediately A depleted battery needs approximately 30 minutes to be recharged to the operational voltage of 3 5 V dc Unplug the AC Adapter Verify the standby battery function by removing and installing the battery pack during suspend mode Note Removing and installing the battery pack during suspend mode should be done within one minute If the system does not resume after a charged battery pack is installed replace the DC DC card If replacing the DC DC card does not resolve the problem replace the system board Common Device Checkout If a common device problem is suspected see the appropriate power supply check in the following list Port Replicator Checkout External Display Self Test Port Replicator Checkout Use the following procedure to isolate a port replicator problem 1 Di 3 10 428 Power off the computer Remove the failing devices from the replicator Unplug the AC adapter from the replicator if attached Remove the port replicator from the computer Reconnect the failing device directly to the computer If another device is already connected to the computer remove it first Go to the Running the Diagnostics on page 449 and run the diag
242. e TrackPoint III pointer while the computer is powered on or while the system is running or when readjustment is required because the temperature has exceeded its normal temperature range This symptom does not indicate a hardware problem No service actions are necessary if the pointer movement stops in a short period of time If a click button problem or pointing stick problem occurs do the following 1 Go to the Easy Setup screen 2 Select an item with the pointing stick 3 Press either the left or right click button 4 Verify that both buttons work correctly If either the pointing stick or the click button does not work do the following actions one at a time to correct the problem Do not replace a nondefective FRU e Reseat the keyboard flexible cables e Replace the keyboard e Replace the subcard e Replace the system board Diskette Drive Test Do the following to isolate the problem to a controller drive or diskette A scratch write enabled nondefective 2HD diskette is required FDD 1 represents the built in diskette drive FDD 2 represents the external diskette drive attached through the port replicator Warning Make sure that the diskette does not have more than one label attached to it Multiple labels can cause damage to the drive or can cause the drive to fail Do the following to select the test device 32 IBM Mobile Systems HMM 1 Go to the advanced diagnostic mode by pressing Ctrl A from th
243. e a dy Be RS oe Checkout Guide Power Management Features Symptom to FRU Index Undetermined Problems Related Service Procedures Product Overview 770 4 FRU Removals and Replacements Locations i i s ahe ue eaga ee a ee a Parts Listing 770 9548 9549 2 Common and Option Parts List SelectaDock Ill 3547 003 Read This First General Preparation Checkout Guide How to Run the Diagnostics Symptom to FRU Index Undetermined Problems Product Overview 3547 003 FRU Removals and Replacements Locations 2 2 220 04 Bee eth A ek es Parts Listing SelectaDock III 3547 003 Common Devices Checkout External Diskette Drive Test External Display Self Test External Keyboard Auxiliary Input Device Checkout Fax Modem Checkout Printer Checkout 24 Port Replicator Checkout 2 2 2 TrackPoint Checkout TATUNE A ea aa le ee ee i a ee BPE Miscellaneous Information Acronyms Abbreviations and Terms Send Us Your Comments viii IBM Mobile Systems HMM Do You Need Technical References 698 Problem Determination Tips 699 Phone Numbers U S and Canada 700 Notices ui ek ae ce te ee et 702 Conte
244. e diagnostic menu 2 Select FDD 1 or FDD 2 and press the spacebar A v mark appears next to the selection Press Enter Insert the blank diskette when instructed Type Y Yes to the question on the screen Select FDD 1 or FDD 2 and press Enter to run the diskette drive test D gt OV RL 7 Ifthe controller test detects an error FRU code 10 appears Replace the system board 8 If the controller test runs without errors the drive read write tests start automatically 9 If the drive test detects an error FRU code 50 for FDD 1 or 51 for FDD 2 appears If the diskette itself is known to be good replace the drive Status Indicator Checkout If an LED problem occurs do the following 1 Power off the computer 2 Power on the computer 3 All the LEDs in the indicator panel should turn on for a moment soon after the computer is powered on Make sure that all LEDs turn on If the problems remains replace the following cards one at a time e Subcard e System board Power Systems Checkout To verify the symptom of the problem power on the computer using each of the power sources as follows 1 Remove the battery pack 2 Connect the AC Adapter and check that power is supplied 3 Disconnect the AC Adapter and install the charged battery pack then check that power is supplied by the battery pack If you suspect a power problem see the appropriate power supply check listed below e Checking the AC Adapter
245. e is a laser product The CD ROM drive is certified in the U S to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations DHHS 21 CFR Subchapter J for Class 1 laser products Elsewhere the drive is certified to conform to the requirements of the International Electrotechnical Commission IEC 825 and CENELEC EN 60 825 for Class 1 laser products When a CD ROM drive is installed note the following CAUTION Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure O uso de controles ajustes ou desempenho de procedimentos diferentes daqueles aqui especificados pode resultar em perigosa exposi o a radia o NATE METE WE TA Ma FEU Ba RR Pour viter tout risque d exposition au rayon laser respectez les consignes de r glage et d utilisation des commandes ainsi que les proc dures d crites Werden Steuer und Einstellelemente anders als hier festgesetzt verwendet kann gefahrliche Laserstrahlung auftreten Az itt el rt elj r sokt l be ll t sokt l s vez rl sekt l elt rni a l zersugarzas vesz lye miatt kockazatos L utilizzo di controlli regolazioni o l esecuzione di procedure diverse da quelle specificate possono provocare l esposizione a Vicnone3oBaHue aneMeHTOB HacTpoUku N BbINOJIHEHNE NPOLLEAYP UHbIX 4EM yKa3aHo 3HeCb MOKET NOUBECTU K ONACHOMY paamaumoHHomy O
246. e la batteria dell RTC real time clock o la batteria di supporto utilizzare soltanto i tipi inseriti nell appropriato Catalogo parti L impiego di una batteria non adatta potrebbe determinare l incendio o l esplosione della batteria stessa Algunas bater as de reserva contienen una peque a cantidad de n quel y cadmio No las desmonte ni recargue ni las eche al fuego o al agua ni las cortocircuite Des chelas tal como dispone la normativa local Utilice s lo bater as que se encuentren en la lista de piezas La utilizaci n de una bater a no apropiada puede provocar la ignici n o explosi n de la misma Introduction 9 m Safety Notice 3 The battery pack contains small amounts of nickel Do not disassemble it throw it into fire or water or short circuit it Dispose of the battery pack as required by local ordinances or regulations Use only the battery in the appropriate parts listing when replacing the battery pack Use of an incorrect battery can result in ignition or explosion of the battery La batterie contient du nickel Ne la d montez pas ne l exposez ni au feu ni l eau Ne la mettez pas en court circuit Pour la mettre au rebut conformez vous la r glementation en vigueur Lorsque vous remplacez la batterie veillez n utiliser que les mod les cit s dans la liste de pi ces d tach es ad quate En effet une batterie inappropri e risque de prendre feu ou d exploser Akkus enthalten g
247. e memory test on base memory If an error appears replace the system board 5 Power off the computer and reinstall the DIMM adapter card then power on the computer Verify the memory size then test the memory If an error appears replace the DIMM adapter card If memory problems occur intermittently use the loop option to repeat the test When the test detects an error an error log is printed on the printer connected to the parallel port See Error Log on page 238 for more information System Programs in Flash Memory System setup programs and diagnostic tests are stored in flash memory Flash Memory Update A flash memory update is required for the following conditions e New versions of system programs e New features or options are added To update the flash memory do the following 1 Get the appropriate diskette containing the update 2 Insert the System Program Service Diskette into drive A and power on the computer 3 Select Update system programs from the menu System Board and CPU Card Checkout The processing functions are performed by both the system board and the CPU card Processor problems can be caused by either FRU However the CPU card generally has a lower probability of failure When a numeric code calls the system board or the CPU card as a FRU or the CPU card is called by a diagnostic test by showing FRU code 11 use the following procedure to isolate the problem 1 Run the system boar
248. e reference page before replacing the FRU FRU Code FRU 10 System board 11 CPU card 12 DC DC card 16 Modem card 548 IBM Mobile Systems HMM FRU Code FRU 20 Memory see Memory Checkout on page 532 30 Reserved 32 External keyboard 33 External mouse 34 AC Adapter 35 Speaker 36 Battery in the battery bay 37 Battery in the UltraBay II 38 Fan 40 LCD unit 41 DVD Adapter Card 42 Video card 45 External CRT 50 1 Reseatthe diskette drive FDD 1 2 Reseat the external FDD cable on the video card 3 Diskette drive FDD 1 51 1 Reseatthe diskette drive FDD 2 2 Diskette drive FDD 2 60 1 Reseat the hard disk drive HDD 1 2 Hard disk drive HDD 1 61 1 Reseat the hard disk drive HDD 3 2 Hard disk drive HDD 3 62 1 Reseat the hard disk drive in UltraBay II HDD 2 2 Hard disk drive in UltraBay Il HDD 2 63 1 Reseat the hard disk drive HDD 4 2 Hard disk drive HDD 4 70 PCMCIA 2 replicator 72 1 Reseat the PCMCIA slot assembly 2 PCMCIA slot assembly 73 Port replicator 74 Main board of the docking station 75 USB card of the docking station 90 CD ROM drive 91 External CD ROM drive 92 DVD drive 93 External DVD drive Note The device ID and error codes are used to indicate the detailed portion of the FRU that caused the error If replacing a
249. e sequence shown in the FRUs of the SelectaDock Sequence of Actions column If a replaced part did not resolve the problem put the original part back in the SelectaDock Docking System Do not replace nondefective parts Always begin with General Preparation on page 624 This index also can be used to help you to decide which FRUs to be replaced when servicing the SelectaDock Docking System Numeric error codes show the errors detected in the POST or system operation An X in the error code represents any number FRU codes are used for errors detected by diagnostic tests If no error codes are available use narrative symptoms If the symptom is not listed or you cannot correct the problem using this index go to Undetermined Problems on page 653 IMPORTANT 1 Before replacing any SCSI device verify that there are no duplicate SCSI ID settings 2 Make sure that there are no conflicts of hardware settings such as interrupt level memory address DMA channel and I O address 3 If you have both an error message and an incorrect audio response diagnose the error message first 4 If you cannot run the advanced diagnostic tests but did receive a POST error message diagnose the POST error message 5 If you did not receive an error message look for a description of your error symptoms in the first part of this index 6 Check all power supply voltages before you replace the main card riser card and au
250. ear IR Assembly Keyboard Base Keyboard Cable Speaker right Speaker left Speaker Holder right Speaker Holder left Keyboard Card Backup Battery Palm Rest Keyboard Unit See Keyboard Unit Section Top Cover AC Adapter 35W For Japan Keyboard Misc Parts Misc Parts Includes the following Modem Holder Modem Lever Rear IR Lens IBM Mobile Systems HMM 29H9198 29H9297 39H7005 39H7006 46H5360 83H5375 29H9209 29H9191 29H9214 29H9218 29H9222 29H9225 39H6983 39H7033 39H7034 29H9221 29H9506 29H9219 29H9183 85G6701 85G6699 39H7039 46H5366 Model 760LD 365 ThinkPad 760 9546 9547 Index Part 760LD 1 2 3 4a 4b 5a 5b 366 LCD Assembly 10 4 TFT Standby Battery LCD Indicator Assembly Cover LCD Indicator Assembly Volume Knob See Keyboard Misc Parts Keyboard Foot Keyboard FPC Bracket See Keyboard Misc Parts TrackPoint III Cap Keyboard See Keyboard Section Upper Shield Case Video Card Volume Connection Cable Mic Connection Cable ESS Card External Diskette Drive Connector Rear Shield Case System Board PC Card Slot Eject Button Battery Pack Ni MH HDD Removable Strap Hard Disk Drive 810 MB 12 7 mm EMI Sheet Rear Connector Door Base Cover PC Card Door Name Label Thermal Rubber Sheet DIMM Cover DIMM Adapter Card Lower Spacer CD ROM Blank Bezel Diskette Drive Bezel Option Cover AV Cover Modem Cover Lock Modem Cover
251. eat the keyboard connector on the video card Reseat the three keyboard cables on the keyboard card Keyboard Video card System board 230 IBM Mobile Systems HMM Symptom Error FRU Action in Sequence TrackPoint III does not work 1 Reseat the keyboard connector on the video card 2 Go to TrackPoint III Checkout on page 210 Keyboard Video card System board ica Pointer moves automatically or does not work correctly See TrackPoint III Checkout on page 210 Indicator Related Symptoms Symptom Error FRU Action in Sequence Indicator incorrectly remains off or on but system runs correctly 1 Reseat the LCD connector on the video card 2 LCD assembly 3 Video card 4 System board LCD Information Panel Related Symptoms Symptom Error FRU Action in Sequence An icon in the LCD information panel remains off or on but the system runs correctly 1 Reseat the keyboard cable in the video card connector 2 Reseat the LCD information panel cable connectors in the keyboard Keyboard 4 Video card 5 System board Lal Power Related Symptoms Symptom Error FRU Action in Sequence Power shuts down during operation 1 Go to Power Systems Checkout on page 213 Battery pack 3 Remove the battery pack and let it cool for 2 hours DC DC card 5 Power
252. ecking the Installed Devices List Running a Low Level Format Checking the PC Test Card LED Fn Key Combinations 2 Product Overview 560 560E FRU Removals and Replacements 1010 Backup Battery 1020 DIMM If Installed 1030 Battery Pack 1040 Frame sie Bee 1050 Keyboard Unit 1060 LCD Assembly 1070 Speaker 1080 Hard Disk Drive 1090 PCMCIA Slot Assembly 1100 System Board 2010 LCD Front Cover 2020 LCD Panel 2030 Inverter Card 2040 LCD Cable and Hinges Locations ics su oo Roe Ay we dual 2 ais Copyright IBM Corp 1997 Front Views o is s So do Cral Se pe ae 183 Bottom View 184 Rear View 185 Parts Listing 560 560E 2640 186 LCD FRU DSTN 189 LCD FRU TFT 190 Common and Option Parts List 193 122 IBM Mobile Systems HMM Read This First Before you go to the checkout guide be sure to read this section m Important Notes e Only certified trained personnel should service the computer e Read FRU service procedures before replacing any FRUs e Be extremely careful during such write operations as copying saving or formatting Drives in the computer that you are servicing might have been rearranged or the drive startup sequence might have been altered If you select
253. ect a device Repeat this step to select multiple devices Press Enter to start the loop test If no device is selected all device tests are looped To exit the loop keep pressing Ctrl Pause until the test exits A beep sounds to notify that the exit interrupt is sensed by the test program 6 Press Esc to exit from the test Diagnostic errors are printed on a printer that is attached to the parallel port when the error is detected The error is also logged in the system memory Use the following procedure to display the errors Enter the advanced diagnostic test Press Ctrl E The error log appears To exit the screen click on Exit or press Esc key 1 2 3 4 The error log is not saved when system power is turned off SelectaDock IlI 3547 003 633 PC Test Card LED The green LED on the PC test card P N35G4703 lights when the PCMCIA test is running If the LED does not go on check that the card is installed correctly by reseating the card If it still does not light after reseating try using another slot for the test If the LED still does not go on and the test fails replace the FRU shown in the diagnostic error code Errors during the POST If the POST detects an error a 3 to 8 digit error code is displayed Memory Errors If the POST detects a memory error in the first 640 KB of system memory all the first bank memory is deallocated and the test continues with the second 640 KB of memory If the
254. ect connection of the connector can cause a serious problem Don t touch this connector ThinkPad 760 9546 9547 299 2030 Interface Cable Assembly Hinges e LCD Cover 2010 e LCD Panel 2020 When replacing the interface cable assembly A Ei When replacing the hinges Step Length Quantity Memo A M2 x 4 3 mm 4 Note Make sure you use the correct screw when replacing 300 IBM Mobile Systems HMM m When replacing Replace the kapton tape as shown below n In Kapton tape Position the microphone cable as shown Be careful not to put the cable between the front cover and the rear cover Lo T To Rear view ThinkPad 760 9546 9547 301 LCD Unit 10 4 SVGA P N 29H9227 3010 LCD Cover Notes 1 Be careful not to scratch the LCD cover when removing the screw covers H 2 The LCD cover has several latches Release these latches then remove the LCD cover Be careful not to break the latches Step Length Quantity Memo A M2 5 x 6 mm 2 Ei M2 x 5 mm 2 Note Make sure you use the correct screw when replacing 302 IBM Mobile Systems HMM Lift the LCD front cover a b
255. ected do not replace any FRUs 3 If any error is detected replace the FRU shown by the FRU code Rerun the test to verify that no more errors exist 148 IBM Mobile Systems HMM Undetermined Problems You are here because the diagnostic tests did not identify which adapter or device failed installed devices are incorrect a short circuit is suspected or the system is inoperative Follow these procedures to isolate the failing FRU do not isolate nondefective FRUs Verify that all attached devices are supported by the computer Verify that the power supply being used at the time of the failure is operating correctly See Power Systems Checkout on page 131 1 Power off the computer 2 Check the cables wires and connectors for short circuits and open circuits Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices a Non IBM devices b Devices attached to the expansion bus connector Printer mouse and other external devices Battery pack Hard disk drive Diskette drive DIMM PC Cards 4 Power on the computer Determine if the problem has changed 6 If the problem does not recur reconnect the removed devices one at a time until you find the failing FRU 7 If the problem remains replace the following FRUs one at atime Do not replace a nondefective FRU e LCD assembly e System board TO w0 ao SA ThinkPad 560 560E 2640
256. ectors are not connected you cannot power on the computer e Do not apply any extra force to the shaded area of the CPU card when connecting Do not touch here Bottom view 278 IBM Mobile Systems HMM 1150 System Board and PCMCIA Slot Assembly e Diskette Drive CD ROM Drive 1020 e Battery Pack 1030 e Hard Disk Drive 1040 e Top Cover 1060 e Keyboard Unit 1070 e LCD Unit 1080 e Front IR and Rear IR 1090 e Video Card 1110 e DC DC Card 1120 e DSP Card Audio ESS Card 1130 e CPU Card 1140 Notes 1 The system unit serial number must be restored when the system board is replaced To restore the system unit serial number select the option Set system identification on the maintenance diskette The EEPROM on the system board contains the vital product data VPD the system unit serial number system board system number and other computer unique data Note Do not power off the computer when restoring the VPD The system unit serial number label is attached to the base cover 2 Before removing and replacing the system board make sure that the PCMCIA cards are removed and the eject levers are not sticking out 3 Do not pull the PCMCIA slot assembly while removing the system board 4 When handling the PCMCIA slot assembly be careful not to disassemble any part of it The slot assembly is not solidly fixed when it is removed from the system board or the FRU 5 Be
257. ed Devices List on page 238 Go to Intermittent Problems on page 234 232 IBM Mobile Systems HMM DSP Related Symptoms Symptom Error FRU Action in Sequence In OS 2 DOS or Windows multimedia programs no sound comes from the computer Only system beeps are heard at power on 1 Reseat the DSP card 2 Go to DSP Card Checkout on page 210 and check the DSP card 3 Check that the device driver is installed correctly In OS 2 DOS or Windows the modem does not work 1 Check that the DSP Modem is active 08 2 and Windows Click the DSP Modem icon in the ThinkPad Feature program DOS Run the MWMODEM ON command 2 Reseat the DAA module ESS Related Symptoms Symptom Error FRU Action in Sequence In OS 2 DOS or Windows multimedia programs no sound comes from the computer Only system beeps are heard at power on 1 Reseat the audio ESS card 2 Go to Audio ESS Card Checkout on page 210 and check the audio ESS card 3 Check that the device driver is installed correctly Peripheral Device Related Symptoms Symptom Error FRU Action in Sequence External display does not work correctly 1 See External Display Self Test in Common Devices Checkout section Printer problems Serial or parallel port device problems Run printer self test Parallel port device Cable Sys
258. ed by excessive forces shock or by being dropped e Fuses blown by the attachment of a nonsupported device e Forgotten computer or hard disk password making the computer or hard disk unusable If the following symptoms are present they may indicate damage caused by nonwarranted activity e Missing parts might be a symptom of unauthorized service or modification e HDD spindles can become noisy from being subjected to excessive force or from being dropped e 19990303 errors can be caused by exposure to strong magnetic fields How to Disable the Power On Password 1 Power off the computer 2 Open the keyboard and remove the diskette drive or CD ROM drive 3 Install a jumper on the power on password connector on the left side of the FDD connector 4 Reinstall the battery pack and the diskette drive CD ROM drive 5 Power on the computer and wait until the POST ends Verify that the password prompt does not appear 7 After the service check is completed remove the jumper D To reactivate the password set the password again ThinkPad 765D 9546 765L 9547 413 Supervisor and Hard Disk Passwords The supervisor password and the hard disk password HDP are security features that are used to protect the system and the hard disk data from unauthorized access No overriding capability is provided If only a hard disk password is set obtaining permission from the password owner to unlock the password is a
259. ed devices are incorrect a short circuit is suspected or the system is inoperative Follow these procedures to isolate the failing FRU never replace nondefective FRUs Verify that all attached devices are supported by the computer Verify that the power supply being used at the time of the failure is operating correctly See Power Systems Checkout on page 533 1 Power off the computer 2 Check the cables wires and connectors for short circuits and open circuits Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices a Non IBM devices b Devices attached to the expansion bus connector Printer mouse and other external devices Battery pack Hard disk drive Diskette drive CD ROM drive or DVD drive DIMM PC Cards 4 Power on the computer Determine if the problem has changed 6 If the problem does not recur reconnect the removed devices one at a time until you find the failing FRU 7 If the problem remains replace the following FRUs one at a time Do not replace a nondefective FRU e DC DC card e Video card TO o agp a e LCD unit e System board e CPU card ThinkPad 770 9548 9549 561 Related Service Procedures This section provides information about the following e Status Indicators e Indicator Panel e Running the Diagnostics on page 563 e Displaying the Error Log on page 564 e
260. egian Swedish U K English U S English Black Keyboard French German Italian Norwegian Swedish U K English U S English Accessories Keyboard Mouse Cable Tools Tri Connector Wrap Plug PC Test Card Audio Wrap Cable Screwdriver Kit ThinkPad Hardware Maintenance Diskette Version 1 30 95F5741 95F5466 95F5467 95F5467 95F6313 95F6314 95F5467 95F5741 95F5467 95F6316 79F6401 95F5467 95F6315 95F5468 95F5711 95F5715 95F5467 95F5741 95F5741 84G6286 84G6280 84G6292 84G6310 84G6304 84G6298 84G2530 84G6285 84G6279 84G6291 84G6309 84G6303 84G6297 84G2529 54G0444 72X8546 35G4703 66G5180 95F3598 06J0333 ThinkPad 765D 9546 765L 9547 517 Power Cords IBM power cords for a specific country are usually available only in that country e For 2 pin power cords IBM Power Cord Part Number Used in These Countries 13H5264 Bahamas Barbados Bermuda Bolivia Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Korea South Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Thailand Trinidad West Indies United States of America Venezuela 14F0033 Abu Dhabi Albania Antigua Bahrain Brunei Dubai Fiji Hong Kong India Ireland Kenya Kuwait Macao Malaysia Nigeria Oman People s Republic of China Qatar Singapo
261. elated Symptoms Infrared Related Symptoms Other Symptoms Intermittent Problems Undetermined Problems Related Service Procedures 2 Status Indicators How to Run the Diagnostics Error Logi i toe a en Bee a a Checking the Installed Devices List How to Run a Low Level Format PC TestCardLED Fn Key Combinations Product Overview 380 385 FRU Removals and Replacements 1010 1020 1030 1040 1045 1046 1050 1060 1070 1080 1090 1100 1110 1120 1130 Battery Pack DIMM Card Backup Battery Keyboard Unit CD ROM FDD Assembly FDD ee tos a woe Be a a GDEROM ose li oy ees eae Ala Speaker Microphone Hard Disk Drive ECB Unit Ava ace at ee we ae System Board Assembly Upper Shield Case Sub Card Lower Shield Case PCMCIA Slot Fanale Cates ait ad eee a Re aa Copyright IBM Corp 1997 2010 LCD Front Cover 90 2020 LCD Panel 92 2030 LCD Inverter Card 95 2040 LCD Misc Parts 96 Hinges Latches DSTN LCD 96 LED Cable un a ee ko ch oe 99 Locations ini aoe Gane eb A a AS 101 Front VIEW a asa ad A 101 Rear View ue Pa Ree SON AA Sad 102 Bottom View 2 08 103 Parts Lis
262. ent light 3 Reseat the IR unit 4 Run the advanced diagnostic test see Running the Diagnostics on page 449 If an error occurs and a FRU code is displayed replace the parts shown by the FRU code PCMCIA Related Symptoms Symptom Error FRU Action in Sequence PC Card does not work in either upper slot or the lower slot Diagnostic error code DEV 080 ERR 33 FRU 7210 1 Reseat the PCMCIA flexible cable before replacing the PCMCIA slot See 1200 PCMCIA Slot Assembly on page 484 2 PCMCIA slot assembly PCMCIA slot pin is damaged PCMCIA slot assembly CardBus card does not work Reseat the PC Card 2 Check the PC Card is enabled in the ThinkPad Configuration program 3 Reseat the PCMCIA flexible cable See 1200 PCMCIA Slot Assembly on page 484 Other Symptoms Symptom Error FRU Action in Sequence Errors occur only when the port replicator is used See Port Replicator Checkout on page 428 Note If you cannot find a symptom or error in this list and the problem persists see Undetermined Problems on page 447 446 IBM Mobile Systems HMM Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be consid
263. eo e 12 1 inch 64K colors 800x600 pixel TFT color LCD e 10 4 inch 64K colors 800x600 pixel TFT color LCD Diskette drive removable e 720KB 1 2MB 1 44MB 2 88MB 4 mode 3 5 inch e 720KB 1 2MB 1 44MB 3 mode 3 5 inch Hard disk drive e 810MB 2 5 inch removable e 1 08GB 2 5 inch e 1 2GB 2 5 inch CD ROM e 760LD removable 5 inch quadruple speed IDE interface ESS card e Audio function Infrared transfer e Two IR ports e IrDA 1 0 e ASK e 1 15 million bps PCMCIA e One Type lll or two Type ll ThinkPad 760 9546 9547 243 Model 760EL or 760ELD Feature Description Processor e Intel Pentium 100 MHz w o L2 Cache e Intel Pentium 120 MHz w o L2 Cache e Intel Pentium 133 MHz w o L2 Cache Bus architecture e PCI bus e VESA local bus for video subsystem Memory standard 8MB or 16MB on the system board Memory option e 8MB 16MB 32MB DIMM max 72MB or 80MB DIMM adapter CMOS RAM 114 bytes 4 kilobytes VGA video Diskette drive removable e 12 1 inch 64K colors 800x600 pixel TFT color LCD e 11 3 inch 256 colors 800x600 pixel DSTN color LCD e 720KB 1 2MB 1 44MB 2 88MB 4 mode 3 5 inch e 720KB 1 2MB 1 44MB 3 mode 3 5 inch Hard disk drive removable e 810MB 2 5 inch e 1 08GB 2 5 inch e 1 2GB 2 5 inch CD ROM removable ESS card e 760ELD 5 inc
264. eparate the lower part of the lever from the foot by inserting a pointed device through the hole in the foot ThinkPad 765D 9546 765L 9547 491 Step Size quantity Torque M2 5 x 4 mm 1 3 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw 492 IBM Mobile Systems HMM 2050 Keyboard Cable Top Cover 1060 Keyboard Unit 1070 Palm Rest 2010 Palm Rest Rear Cover 2020 Keyboard Card 2030 Keyboard 2040 Notes dl When pulling the lever off the foot E separate the lower part of the lever from the foot by inserting a pointed device through the hole in the foot When removing the latch from the keyboard base H push both ends of the latch simultaneously When replacing the keyboard cable place the cable correctly as shown by the artwork in the circle ThinkPad 765D 9546 765L 9547 493 2060 Backup Battery Speaker Standby Battery e Diskette Drive or CD ROM Drive 1020 e Battery Pack 1030 e Hard Disk Drive 1040 e Top Cover 1060 e Keyboard Unit 1070 e Palm Rest 2010 e Palm Rest Rear Cover 2020 m Safety Notice 4 Translation on page 11 The lithium battery can cause a fire explosion or severe burn Do not recharge it remove its polarized connector disassemble it heat it above 100 C 212 F incinerate it
265. eplace the following FRUs one at atime Do not replace a nondefective FRU e DC DC card e Video card e Keyboard card e LCD assembly e System board e DSP card or audio ESS card e CPU card TOWO a O TA a ThinkPad 765D 9546 765L 9547 447 Related Service Procedures This section provides information about the following e Status Indicators e LCD Information Panel e Running the Diagnostics on page 449 e Displaying the Error Log on page 450 e Checking the Installed Devices List on page 450 e Password Combinations POP HDP PAP on page 451 e Running a Low Level Format on page 451 e Checking the PC Test Card LED on page 451 e Fn Key Combinations on page 451 Status Indicators The system status indicators show the current computer status in different colors green and orange Symbol Color Meaning h Green Battery fully charged Orange Battery charging Blinking Battery needs orange charging Green Computer is in Q suspend mode Blinking Computer is green entering suspend mode or hibernation mode or resuming normal operation Green Power on LCD Information Panel The LCD information panel shows the current computer status using these icons ft OO AAA ii m DOAAQ Icon Meaning Speaker 448 IBM Mobile Systems HMM Icon Meaning A Remaining battery Good left Seco
266. er 3 Select Format the hard disk from the main menu 4 Select the drive from the menu 5 Follow the instructions on the screen Checking the PC Test Card LED The green LED on the PC test card turns on when the PCMCIA test is running If the LED does not turn on check that the card is installed correctly by reseating the card If it still does not turn on after it is reseated try using another slot for the test If the LED still does not turn on and the test fails replace the FRU shown by the diagnostic error code Fn Key Combinations The following table shows the Fn key and function key combinations and their corresponding functions The Fn key works independently from the operating system The operating system obtains the status through the system management interface to control the system ThinkPad 765D 9546 765L 9547 451 Fn Description F1 Reserved F2 Fuel Gauge display on or off F3 Standby mode invocation F4 Suspend mode invocation F5 Reserved F6 Reserved F7 Switching display between LCD and CRT F8 Reserved F9 Reserved F10 Reserved F11 Switching power management mode High Performance Automatic and Customized F12 Hibernation invocation 452 IBM Mobile Systems HMM Product Overview 765D 765L The following table shows an overview of the system features Feature Description Processor Intel Pentium MMX 166 66 MHz 256KB L2 Cache
267. er Sheet Shield Plate right Shield Plate left DIMM Adapter Card 8 MB Lower Spacer 46H5735 29H9497 46H5736 46H5889 69H8404 39H7038 39H7035 84G6536 29H9213 46H5770 46H5495 82H8965 29H9210 29H9205 29H9203 46H5759 46H5758 46H5772 46H5751 46H6028 29H9232 29H9236 45H8791 00K7907 46H5497 46H5764 46H5754 46H5755 29H9238 66G9228 82H8966 46H5760 46H5761 46H5768 29H9194 ThinkPad 760 9546 9547 379 Index Part 760XD 21a 21b 22 23 24 25 26a 380 FDD Blank Bezel FDD Bezel Option Cover AV Cover Modem Cover Lock Modem Cover Front IR Assembly Diskette Drive 3 mode U S 9546 model U9E Diskette Drive 4 mode CD ROM Drive 8x U S 9546 model U9E Diskette Drive Removable Strap Lower Shield CPU Card 166 MHz Pentium Heat Sink See Misc Parts Internal DAA Assembly Fan Air Duct DC DC Card See Misc Parts Cable Power Switch Actuator Power Switch Button Rear IR Assembly Keyboard Base Keyboard Cable Speaker right Speaker left Speaker Holder right Speaker Holder left Keyboard Card Backup Battery Palm Rest For Japan Keyboard Unit See Keyboard Unit Section Top Cover DIMM Card Holder AC Adapter 35W Slim U S Japan For EMEA AP For EMEA AP Slim 3 Prong Keyboard Misc Parts Misc Parts Includes the following Modem Holder Modem Lever DSP Holder Rear IR Lens Screw for Fan Model Label IBM Mobile Systems HMM 29H9289 29H9197 29H9193 29H9190 3
268. er cover group Includes the following Bezel Upper cover LCD indicator Power supply group Includes the following Power supply Bracket Main card assembly Includes the following Main card Shield cover Miscellaneous kit SelectaDock Base Model SelectaBase 770 SelectaBase PC Card Enabler 678 IBM Mobile Systems HMM 73H7450 12J2493 Upper cover group 82H6729 Cable group 11J8831 Main card assembly 12J2494 12J2495 11J8828 12J2496 39H7446 Main card assembly Power supply group Power supply group Upper cover group 11J8834 11J8833 11J8829 11J8827 11J8832 39H7447 39H7416 11J8822 11J8823 Power Cords gS ZI 1 S NI i 2 va A SZ i 3 ED A TS 4 F_ CB A A IS dg Ll RRR Warning Use the power cord certified for your country 1 Colombia U S Venezuela 13F9959 Japan 2 pin 6454377 Japan 3 pin 65F0031 2 Hong Kong Singapore U K 14F0033 3 France Germany Spain 13F9979 4 Italy 14F0069 5 Australia New Zealand 13F9940 6 Denmark 13F9997 7 Israel 14F0087 8 Bangladesh Pakistan Sri Lanka 14F0015 South Africa 9 Switzerland 14F0051 10 Thailand 1838574 SelectaDock III 3547 003 679 680 IBM Mobile Systems HMM Common Devices Checkout External Diskette Drive Test External Display Self Test 2 External Keyboard Auxiliary Input Device Checkout Fax Modem Checkout P
269. ered only when a recurring problem exists When analyzing the intermittent problem do the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRUs 3 If any error is detected replace the FRU shown by the FRU code Rerun the test to verify that no more errors exist Undetermined Problems You are here because the diagnostic tests did not identify which adapter or device failed installed devices are incorrect a short circuit is suspected or the system is inoperative Follow these procedures to isolate the failing FRU do not replace nondefective FRUs Verify that all attached devices are supported Verify the power supply being used at the time of the failure is operating correctly See Power Systems Checkout on page 422 1 Power off the computer 2 Check the cables wires and connectors for short open circuits and visually check for damage If a problem is found replace the FRU 3 Remove or disconnect all of the following devices Non IBM devices Devices at the expansion bus connector Printer mouse and other external devices Battery pack Hard disk drive Diskette drive or CD ROM drive DIMM PC Cards 4 Power on the computer Determine if the problem has changed 6 If the problem does not reoccur reconnect the removed devices one at a time until you find the failing FRU 7 If the problem remains r
270. erify the symptom This test verifies the system board If no error is detected return to Checkout Guide on page 127 2 If FRU code 10 appears replace the system board 3 Rerun the test to verify the fix If this procedure does not correct the problem go to Undetermined Problems on page 149 Keyboard or Auxiliary Input Device Checkout Remove the external keyboard if the internal keyboard is to be tested If the internal keyboard does not work or an unexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board If the keyboard cable connection is correct run the Keyboard Test by doing the following 1 Goto the diagnostic menu screen by pressing Ctrl A in the Easy Setup screen 2 Press Ctrl K a layout of the keyboard appears on the screen 3 Check that when each key is pressed the key s position on the keyboard layout on the screen changes to a black square Note When the Fn key is pressed a black square briefly appears If the tests detect a keyboard problem do the following one at a time to correct the problem Do not replace a nondefective FRU e Reseat the keyboard cable e Replace the keyboard e Replace the system board The following auxiliary input devices are supported for this computer e Numeric keypad e Mouse PS 2 compatible e External keyboard with keyboard mouse cable If any of the the
271. eringe Mengen von Nickel Sie d rfen nicht zerlegt wiederaufgeladen kurzgeschlossen oder Feuer oder Wasser ausgesetzt werden Bei der Entsorgung die rtlichen Bestimmungen f r Sonderm ll beachten Beim Ersetzen der Batterie nur Batterien des Typs verwenden der in der Ersatzteilliste aufgef hrt ist Der Einsatz falscher Batterien kann zu Entz ndung oder Explosion f hren La batteria contiene piccole quantit di nichel Non smontarla gettarla nel fuoco o nell acqua n cortocircuitarla Smaltirla secondo la normativa in vigore DPR 915 82 successive disposizioni e disposizioni locali Quando si sostituisce la batteria utilizzare soltanto i tipi inseriti nell appropriato Catalogo parti L impiego di una batteria non adatta potrebbe determinare l incendio o l esplosione della batteria stessa Las baterias contienen pequefias cantidades de niquel No las desmonte ni recargue ni las eche al fuego o al agua ni las cortocircuite Des chelas tal como dispone la normativa local Utilice s lo baterias que se encuentren en la lista de piezas al sustituir la bater a La utilizaci n de una bater a no apropiada puede provocar la ignici n o explosi n de la misma 10 IBM Mobile Systems HMM m Safety Notice 4 The lithium battery can cause a fire explosion or severe burn Do not recharge it remove its polarized connector disassemble it heat it above 100 C 212 F incinerate it or expose its cell contents to w
272. ernal microphone e Mechanical volume Infrared Transfer 560 k e IDA 1 0 560E IrDA 1 1 PCMCIA One Type lll or two Type ll ThinkPad 560 560E 2640 155 FRU Removals and Replacements This section contains information about removals and replacements e Do not damage any parts Only certified trained personnel should service the computer e The arrows in the Removals and Replacements section show the direction of movement to remove a FRU or to turn a screw to release the FRU The arrows are marked in numeric order in square callouts to show the correct sequence of removal e When other FRUs must be removed before the failing FRU is removed they are listed at the top of the page e To replace a FRU reverse the removal procedure and follow any notes that pertain to replacement See Locations for internal cable connections and arrangement information e When replacing a FRU use the correct screw size as shown in the procedures m Safety Notice 1 Translation on page 8 Before the computer is powered on after FRU replacement make sure all screws springs or other small parts are in place and are not left loose inside the computer Verify this by shaking the computer and listening for rattling sounds Metallic parts or metal flakes can cause electrical short circuits m Safety Notice 3 Translation on page 10 The battery pack contains small amounts of nickel Do not disas
273. ervice Date when part failed Date of purchase IBM Mobile Systems HMM 5 Failure symptoms error codes appearing on the display and beep symptoms 6 Procedure index and page number in which failing FRU was detected 7 Failing FRU name and part number 8 Machine type model number and serial number 9 Customer s name and address Before checking problems with the computer refer to the following to determine whether the damage applies the warranty Note for Warranty During the warranty period the customer may be responsible for repair costs if the computer damage was caused by misuse accident modification unsuitable physical or operating environment or improper maintenance by the customer The following list provides some common items that are not covered under warranty and some symptoms that may indicate the system was subjected to stress beyond normal use The following is not covered under warranty e Scratched cosmetic parts e Cracked or broken plastic parts broken latches broken pins or broken connectors caused by excessive force e Damage caused by liquid spilled into the system e Damage caused by improperly inserting a PC Card or installation of an incompatible card e Damage caused by a foreign material in the UltraBay Il or the device space bay e Diskette drive damage caused by pressing the diskette drive cover or inserting a diskette with multiple labels e Damaged or bent diskette e
274. es and the computer on the SelectaDock Docking System 4 The Logo Screen appears 5 After a few seconds the Main Menu appears 634 IBM Mobile Systems HMM 6 Select a device for testing and go to the respective section Testing the Expansion Unit 1 The Test Selection Menu appears when you select Test Expansion Unit on the Main Menu Test Selection Menu V1 00 Select one 1 Run the tests one time 2 Run the tests continuously Enter Fi1 Help F3 Exit 2 Select an item and follow the instructions that appear on the screen SelectaDock Ill 3547 003 635 Testing the SCSI Subsystem Note If a SCSI adapter is installed in an PCI adapter card slot remove it before running the SCSI diagnostic program 1 If you select Test SCSI Subsystem on the Main Menu the diagnostics program checks the system configuration for SCSI devices If a SCSI controller is found the computer goes on to initialize the SCSI devices The following is displayed whether a SCSI controller is found or not SCSI Subsystem Diagnostics Utility V3 0 Scanning Target n Enter F3 Exit 2 If the initialization fails the following appears SCSI Subsystem Diagnostics Utility V3 0 SCSI Initialization Failed Enter F3 Exit 636 IBM Mobile Systems HMM If the initialization ends successfully the following appears Select an item SCSI Subsystem Diagnostics Utili
275. es are automatically saved when you return to the TV Channel On Screen message The values are not saved when you power off the TV Tuner without returning to this message Message on LCD Parameter gt xx TV Channel By using lt and you can select the channels from 2 to 69 i Color Adjustment CNT change the contrast COL By pressing and holding lt or you can change the color TINT Adjustment TNT By pressing and holding lt or you can change the tint Bright Adjustment apy By pressing and holding lt or FF you can change the brightness Contrast Adjustment By pressing and holding lt or you can gt No function Reserved in Auto Tune Sensitivity Selection LO Means the sensitivity of the TV is low In this mode the TV Tuner receives strong TV signals only To set LO press lt HI Means the sensitivity of the TV is high factory default In this mode the TV Tuner receives weak and strong TV signals To set HI press E D3S DON Time On Screen Message appears D3S On Screen Message appears for 3 seconds To set D3S press lt DON On Screen Message always appears To set DON press Common Devices Checkout 691 Power on the TV Tuner Use the ThinkPad Features program or PS2 EXE to power on the TV Tuner then power on the internal device in the diskette driv
276. eseat the CPU card 4 Rerun the test to verify the fix 5 If FRU code 11 remains replace the CPU card If this procedure does not correct the problem go to Undetermined Problems on page 561 TrackPoint Checkout If the TrackPoint does not work check the configuration in the ThinkPad Configuration program If the configuration of the TrackPoint is disabled select Enable to enable it If this does not correct the TrackPoint problem continue with the following The TrackPoint automatically compensates to adjust the pointer sensor During this process the pointer moves on 538 IBM Mobile Systems HMM the screen automatically for a short time This self acting pointer movement can occur when a slight steady pressure is applied to the TrackPoint pointer while the computer is powered on or while the system is running or when readjustment is required because the temperature has exceeded its normal temperature range This symptom does not indicate a hardware problem No service actions are necessary if the pointer movement stops in a short period of time If a click button problem or pointing stick problem occurs do the following 1 Go to the Easy Setup menu Move to an item with the pointing stick Press any one of the three click buttons Verify that the item is selected Move to another item with the pointing stick Press the pointing stick press to select Verify that the item is selected Verify that all butt
277. esistance must be 4 to 30 K ohm ThinkPad 560 560E 2640 133 If the resistance is not correct replace the battery pack If the resistance is correct replace the DC DC card If the problem persists replace the system board Checking the Backup Battery 1 Power off the computer and unplug the AC Adapter from the computer 2 Turn the computer upside down 3 Remove the DIMM cover and backup battery see 1010 Backup Battery on page 157 4 Measure the voltage of the backup battery See the following figure Note Be careful not to measure the wrong side of the backup battery Black Red yi Wire Voltage V dc Red 2 5 to 3 7 Black Ground e If the voltage is correct replace the system board e If the voltage is not correct the backup battery has been discharged Replace the backup battery e f the backup battery discharges quickly after replacement replace the system board Port Replicator Checkout Use the following procedure to isolate a port replicator problem A port replicator attaches to the system expansion connector at the bottom of the computer 1 Power off the computer 2 Remove the failing devices from the replicator 3 Unplug the AC adapter from the replicator if attached 4 Remove the port replicator from the computer 5 Reconnect the failing device directly to the computer If another device is already connected to the computer remove it first
278. et Switch The reset switch resets the system regardless of the microcode status and forces the power off Use this push button to power off when power is not completely off or the microcode is in a hang state If the computer hung push and hold the power switch for at least 4 seconds The computer is powered off ThinkPad 770 9548 9549 527 Checkout Guide Use the following procedure as a guide for computer problems Note The diagnostic tests are intended to test only IBM products Non IBM products prototype cards or modified options can give false errors and invalid system responses 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to re create the failure by running the diagnostic test or by repeating the same operation Note To run the diagnostics refer to Running the Diagnostics on page 563 3 Use the following table with the verified symptom to determine which page to go to Search the symptoms column and find the description that best matches your symptom then go to the page shown in the Go To column Symptoms Verified Go To Power failure The power indicator does not go on or stay on Power Systems Checkout on page 533 POST does not complete No beeps or error codes are displayed Symptom to FRU Index on page 542 and then go to No Beep Symptoms on page 551 The configuration is
279. ether the DSP card or Audio ESS card connector is loose and reseat the connector Speaker 4 DSP card audio ESS card 5 DC DC card bal ThinkPad 760 9546 9547 229 LCD Related Symptoms m Important more The LCD for the notebook computer contains over 921 000 thin film transistors TFTs A small number of missing discolored or lighted dots on all the time is characteristic of TFT LCD technology but excessive pixel problems can cause viewing concerns The LCD should be replaced if the number of missing discolored or lighted dots in any background is 21 or Symptom Error FRU Action in Sequence No beep power on indicator 1 System board on and a blank LCD during 2 DC DC card POST 3 Video card 4 CPU card e LCD backlight not 1 Reseat the LCD working or connectors e LCD too dark or 2 LCD assembly 3 DC DC card e LCD brightness cannot be adjusted or e LCD contrast cannot be adjusted e LCD screen 1 See important note unreadable or for LCD Related e Characters missing Symptoms pels or 2 Reseat all LCD e Screen abnormal or connectors e Wrong color displayed 3 LCD assembly 4 System board 5 Video card LCD has extra horizontal or vertical lines displayed LCD assembly Keyboard TrackPoint IIl Related Symptoms Symptom Error FRU Action in Sequence Keyboard one or more keys does not work 1 Po Res
280. ety Notice 7 Though main batteries have low voltage a shorted or grounded battery can produce enough current to burn combustible materials or personnel Bien que le voltage des batteries principales soit peu lev le court circuit ou la mise la masse d une batterie peut produire suffisamment de courant pour br ler des mat riaux combustibles ou causer des br lures corporelles graves Obwohl Hauptbatterien eine niedrige Spannung haben k nnen sie doch bei Kurzschlu oder Erdung genug Strom abgeben um brennbare Materialien zu entz nden oder Verletzungen bei Personen hervorzurufen Sebbene le batterie di alimentazione siano a basso voltaggio una batteria in corto circuito o a massa pu fornire corrente sufficiente da bruciare materiali combustibili o provocare ustioni ai tecnici di manutenzione Aunque las bater as principales tienen un voltaje bajo una bater a cortocircuitada o con contacto a tierra puede producir la corriente suficiente como para quemar material combustible o provocar quemaduras en el personal Introduction 13 m Safety Notice 8 Before removing any FRU power off the computer unplug all power cords from electrical outlets remove the battery pack then disconnect any interconnecting cables Avant de retirer une unit remplagable en client le mettez le syst me hors tension d branchez tous les cordons d alimentation des socles de prise de courant retirez la batterie et d
281. ext step 2 Unplug the AC Adapter cable from the ac power outlet and wait 5 minutes or longer to allow the overvoltage protection circuit to be fully discharged and initialized 3 Plug the AC Adapter cable into the ac power outlet Measure the output voltage of the AC Adapter 5 If the voltage is still not correct replace the AC Adapter E Note An audible noise from the AC Adapter does not always indicate a defect Checking Operational Charging To check operational charging use a discharged battery pack or a battery pack that has less than 50 of the total power remaining when installed in the computer Perform operational charging If the battery status indicator does not turn on remove the battery pack and let it return to room temperature Reinstall the battery pack If the charge indicator still does not turn on replace the battery pack ThinkPad 765D 9546 765L 9547 423 Checking the Battery Pack Battery charging will not start until the Fuel Gauge shows that less than 95 of the total power remains with this condition the battery pack will charge to 100 of its capacity This protects the battery pack from being overcharged or having a shortened life Do the following 1 2 Power off the computer Remove the battery pack and measure the voltage between battery terminals 1 and 4 See the following figure Terminal Voltage V dc Signal 1 0 to 13 5 Send The
282. eyboard card 8612 TrackPoint error 3 Keyboard 8613 System board or 4 External mouse TrackPoint error 5 Video card 6 System board 19990301 1 Check that the 19990302 operating system is 19990305 installed in the HDD 19990301 Hard disk If not install the error operating system 19990302 Invalid hard 2 Reseat the boot disk boot record device 19990305 No bootable 3 Check the startup device sequence for the correct boot device 4 Check that the operating system has no failure and is installed correctly 19990303 System board Bank 2 flash ROM check sum error Other codes not in this Go to Undetermined list Problems on page 447 Diagnostic Error Codes If an error is detected the following appears e Large X on the left side of the device icon e Device ID three digits e Error code two digits e FRU code four digits X Pe SystemBoard DEV 001 FRU 0010 The device ID and error code indicate the detailed portion of the FRU that caused the error If replacing a FRU does not correct the problem see the device ID or error code from the previous failure If they have changed the cause might be because the new FRU is detective or that the FRU was incorrectly installed Device ID If an error is detected by the diagnostic tests a three digit device ID is displayed indicating the suspected device 436 IBM Mobile Systems HMM
283. for a moment soon after the computer is powered on 3 Verify that all icons appear correctly 530 IBM Mobile Systems HMM If some of the icons do not appear replace the indicator panel If the problem persists replace the DC DC card Keyboard or Auxiliary Input Device Checkout Remove any external keyboard before testing the built in keyboard If the keyboard does not work or an unexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the video card If the keyboard cable connection is correct check the video card If the tests do not detect a keyboard problem run the keyboard test by doing the following 1 Goto the diagnostic menu by selecting Test in the Easy Setup menu 2 Press Ctrl A to enter to the advanced diagnostic mode the ThinkPad FRU Connections window appears If the Ctrl A does not work triple click on the icon on the right bottom corner on the basic diagnostic screen 3 Make sure that the keyboard connection is Connected then press Esc to escape the screen 4 Press Esc A layout of the keyboard appears on the screen 5 Check that when each key is pressed the key s position on the keyboard layout on the screen changes to a black square Note When the Fn key is pressed a black square briefly appears 6 Press Ctrl Pause to end the test If the tests detect a keyboard problem do the following one at a time to c
284. from the main menu Select the drive from the menu 5 Follow the instructions on the screen A ThinkPad 380 385 2635 55 PC Test Card LED The green LED on the PC test card turns on when the PCMCIA test is running If the LED does not turn on check that the card is installed correctly by reseating the card If it still does not turn on after it is reseated try using another slot for the test If the LED still does not turn on and the test fails replace the FRU shown by the diagnostic error code Fn Key Combinations The following table shows the Fn key and function key combinations and their corresponding functions The Fn key works independently from the operating system The operating system obtains the status through the system management interface to control the system Fn Description F1 Reserved F2 Fuel Gauge display on or off F3 Standby mode invocation F4 Suspend mode invocation F5 Reserved F6 Reserved F7 LCD CRT display switching F8 Screen expansion on or off no symbol on the key F9 Reserved F10 Reserved F11 Power management mode switching toggles High Power Intelligent Economy F12 Hibernation invocation 56 IBM Mobile Systems HMM Product Overview 380 385 The following table shows an overview of the system features Feature Description Processor 380 380D 385 385D 380E 380ED 385E 385ED Intel Pentium 150 60
285. gram D Displaying the Error Log Diagnostic errors are printed by a printer attached to the parallel port when the error is detected The error is also logged in the system memory Do the following to display the errors 1 End the test if it is running 2 Press Ctrl A to select the advanced diagnostic mode 3 Press Esc to exit the ThinkPad FRU Connections window The keyboard test window appears Press Ctrl Pause to exit the keyboard test window Press Ctrl E The error log appears 7 To exit select the Cancel icon or press Esc oar The error log is not saved when the system is powered off Checking the Installed Devices List If a device is installed but the icon appears in a gray shade rather than a dark shade on the basic diagnostics window the device is defective Reseat the device connectors If 564 IBM Mobile Systems HMM the symptom remains replace the device or the system board If needed adjust the contrast control to clearly distinguish the shades of the icon If a device that is not installed appears in a dark shade for example FDD 2 appears in a dark shade when no second FDD is installed do the following 1 Replace the first device in the configuration such as an FDD 1 2 If the problem remains replace the system board The parallel and serial icons are always displayed in a dark shade because the icons represent subsystems of the system board not the attachment of the devices
286. h quadruple speed IDE interface e Audio function Infrared transfer e Two IR ports e IrDA 1 0 e ASK e 1 15 million bps PCMCIA cardbus e One Type lll or two Type ll 244 IBM Mobile Systems HMM Model 760XL or 760XD Feature Description Processor 760XL 760XD Intel MMX Pentium 166MHz with 256KB L2 Cache Bus architecture Memory standard PCI bus VESA local bus for video subsystem 760XL 16MB 760XD 32MB 16MB on the system board and 16MB as DIMM Memory option 8 MB 16MB and 32MB DIMM CMOS RAM 114 bytes 4 kilobytes VGA video 760XD 12 1 inch 64K colors 1024x768 pixel XGA TFT color LCD 760XL 12 1 inch 64K colors 800x600 pixel SVGA TFT color LCD Diskette drive removable 720KB 1 2MB 1 44MB 2 88MB 4 mode 3 5 inch 720KB 1 2MB 1 44MB 3 mode 3 5 inch Hard disk drive removable 760XD 3 0GB 2 5 inch 760XL 2 1GB 2 5 inch CD ROM removable 760XD 5 inch 8x speed IDE interface Audio function 760XD DSP card 760XL ESS card Infrared transfer Two IR ports IrDA 1 0 ASK 1 15 million bps PCMCIA cardbus One Type lll or two Type lIl ThinkPad 760 9546 9547 245 FRU Removals and Replacements This section contains information about removals and replacements e Do not damage any part Only certified and trained pers
287. he DVD eject button Insert a pin into the DVD emergency eject hole and eject the DVD tray ThinkPad 770 9548 9549 553 Symptom Error FRU Action in Sequence disc cannot be read The DVD disc or compact Make sure that t 2 The DVD disc or compact disc is not dirty If it is clean it The DVD disc is not defective If it is try another DVD disc The DVD disc is placed in the tray with the label side up The DVD disc format conforms with one of the following Music CD CD ROM or CD ROM XA Multisession photo CD Video CD and CD i movie Windows 95 does not support D i movie DVD ROM DVD video DVD movie with MPEG hardware and software DVD drive System board 554 IBM Mobile Systems HMM Symptom Error FRU Action in Sequence The DVD does not work Make sure that e The computer power is turned on and a DVD disc or a compact disc is in the DVD drive e The DVD drive connector is firmly connected to the computer e The DVD drive tray is firmly closed e The device drivers are correctly installed e Ifthe DVD drive in the IBM ThinkPad Dock does not work do the following 1 Click on Start 2 Move the cursor to Programs and ThinkPad then click on ThinkPad Configuration 3 Click on Docking Station 4 Make sure that you checked Enable IDE device in the docking station Note Do not
288. he cancel icon or press Esc ALO 01e The error log is not saved when the system is powered off Checking the Installed Devices List If a device is installed but the icon appears in a gray shade rather than a dark shade on the basic diagnostics screen the device is defective Reseat the device connectors If the symptom remains replace the device or the system board If needed adjust the contrast control to clearly distinguish the shades of the icon If a device that is not installed appears in a dark shade for example FDD 2 appears in a dark shade when NO second FDD is installed do the following 1 Replace the first device in the configuration such as an FDD 1 2 If the problem remains replace the system board The Parallel and Serial icons are always displayed in a dark shade because the icons represent subsystems of the system board and not the attachment of the devices The FDD 1 and PCMCIA 1 icons represent the drive in the computer The FDD 2 and PCMCIA 2 icons represent the devices in the port replicator or that is attached through the port replicator How to Run a Low Level Format Do the following to format the hard disk Warning Make sure the drive address to be formatted is correct This procedure erases all information on the disk 1 Power off the computer 2 Insert the ThinkPad hardware maintenance diskette Ver 1 30 into diskette drive A and power on the computer 3 Select Format the hard disk
289. he problem remains replace the system board The Parallel and Serial icons are always displayed in a dark shade because the icons represent subsystems of the system board and not the attachment of the devices The FDD 1 icon represents the first drive in the system configuration for each type of device For Model 765D FDD 1 represents an external diskette drive attached 450 IBM Mobile Systems HMM through the external diskette drive connector Similarly the FDD 2 icon represents the second drive usually attached through a port replicator Password Combinations POP HDP PAP When the power on password POP hard disk password HDP and supervisor password PAP are used the following situations may occur e When the POP is the same as the HDP 1 or HDP 2 The POP prompt appears but one of the HDP prompts does not appear e When the POP is not the same as the HDP 1 and HDP 2 The POP HDP 1 and HDP 2 prompts all appear e PAP and HDP 1 or HDP 2 When the PAP is used the HDP 1 or HDP 2 is enabled automatically but no HDP prompt appears The HDP 1 and HDP 2 are set the same as PAP Running a Low Level Format Do the following to format the hard disk Warning Make sure the drive address to be formatted is correct This procedure erases all information on the disk 1 Power off the computer 2 Insert the ThinkPad Hardware Maintenance Diskette Ver 1 30 or later into diskette drive A and power on the comput
290. he product specific sections include service reference and product specific parts information e The Common Devices Checkout section provides procedures for testing the devices that are commonly attached to ThinkPad computers e The Miscellaneous Information section contains information about acronyms abbreviations terms and a telephone number listing m Important This manual is intended for trained servicers who are familiar with ThinkPad products Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively Before servicing an IBM mobile product be sure to review the safety information under Safety Notices Multi lingual Translations on page 8 and Safety Information on page 15 Related Publications The following mobile product publications are available through IBM or your IBM Authorized Dealer Publication Part Form Number Mobile Systems HMM Volume 1 Laptop Notebook Portable and ThinkPad Computers Models L40 CL57 N45 N51 P70 P75 ThinkPad 300 350 500 510 710T Expansion Unit Dock I Dock II 30H2356 S82G 1501 01 Mobile Systems HMM Volume 2 ThinkPad Computers Model 340 355 360 370 700 701 720 750 755 30H2357 S82G 1502 03 Mobile Systems HMM Volume 3 ThinkPad Computers Model 365 380 385 560 760 SelecataDock 84H8099 S82G 1503 05 ThinkPad 700 9552 HMS 42G2016 S42G 2016 Thin
291. hone 66G7871 Model Label 46H6034 Name Label 66G9228 PCMCIA Cartridge 84G1303 PCMCIA RF Cartridge 84G1304 Port Replicator 66G3575 Port Replicator with PCMCIA 66G3574 PS 2 Miniature Mouse 95F5723 Quick Charger 85G1530 Quick Charger Cable 85G1531 Second HDD Tray 29H9295 Small Car Battery Adapter 84G4359 Travel Charger Assembly 85G1530 Wall Plug 85G2367 SO DIMM 8 MB 760Ex 42H2767 SO DIMM 16 MB 760Ex 42H2768 SO DIMM 32 MB 760Ex 42H2769 404 IBM Mobile Systems HMM Numeric Keypad Belgian Canadian French Danish Dutch French German Greek Hebrew Icelandic Italian Japanese Norwegian Spanish Swedish or Finnish Swiss French Swiss German Turkish U K English U S English Black Keypad French German Italian Norwegian Swedish U K English U S English Black Keyboard French German Italian Norwegian Swedish U K English U S English Accessories Tools Keyboard Mouse Cable Tri Connector Wrap Plug PC Test Card Audio Wrap Cable Screwdriver Kit ThinkPad 95F5741 95F5466 95F5467 95F5467 95F6313 95F6314 95F5467 95F5741 95F5467 95F6316 79F6401 95F5467 95F6315 95F5468 95F5711 95F5715 95F5467 95F5741 95F5741 84G6286 84G6280 84G6292 84G6310 84G6304 84G6298 84G2530 84G6285 84G6279 84G6291 84G6309 84G6303 84G6297 84G2529 54G0444 72X8546 35G4703 66G5180 95F3598 82G3891 Hardware Maintenance Diskette Version 1 30 ThinkPad 760 9546 9547 405 Power Cords
292. ield Sheet LCD Cable Hinges LCD Rear Cover IBM Mobile Systems HMM 05K4603 11J9664 82H5509 46H4165 12J1601 11J9663 11J9646 TFT 2 1149626 Index System Unit 1 ONOoahwWhD LCD Front Cover Control Knob LCD Panel Inverter Card Shield Sheet LCD Cable Hinges LCD Rear Cover 11J9627 46H4224 11J9632 46H4165 11J9629 11J9628 11J9646 ThinkPad 560 560E 2640 191 Keyboard Arabic 97H3886 Belgian 97H3884 Canadian French 97H3891 Danish 97H3879 Dutch 97H3878 French 97H3876 German 97H3875 Greek 97H3889 Hebrew 97H3887 Italian 97H3877 Japanese 97H3893 Korean 97H3894 Latin Spanish 97H3890 Norwegian 97H3881 Portuguese 97H3885 Russian 97H3892 Spanish 97H3880 Swedish or Finnish 97H3883 Swiss 97H3882 Turkish 97H3888 U K English 97H3874 U S English 97H3873 192 IBM Mobile Systems HMM Common and Option Parts List Miscellaneous Parts Options Notes Screw Kit Screw Kit M2 5 x 4 mm nylon coating Screw Kit M2 5 x 7 mm nylon coating Screw Kit M2 5 x 12 mm nylon coating 1240808 97H3917 97H3918 97H3919 1 When you replace the AC Adapter use the one for the country you are in even if the computer is from a different country 2 The warranty for the system unit does not apply to all opti ons Headset 810 MB Hard Disk Drive Assembly 1 08 GB Hard Disk Drive Assembly 2 1 GB Hard Disk Drive Assembly Microphone PS 2 Miniature Mouse ThinkPad 560 Port Replicator DIMM 8MB
293. ight IDE Integrated Drive Electronics IC Integrated Circuit IEEE Institute of Electrical and Electronics Engineers IEC International Electrotechnical Commission IML Initial Machine Load Copyright IBM Corp 1997 695 Term Information IPL Initial Program Load IR Infrared ISO International Organization for Standardization ISDN Integrated Services Digital Network LAN Local Area Network LBA Local Block Address LTB Local Transfer Bus LUN Logical Unit Number as in SCSI MAP Maintenance Analysis Procedure MCGA Modified Color Graphics Adapter 320 x 200 x 256 MCA Micro Channel Architecture bus structure MHz Mega hertz millions of cycles per second MIDI Musical Instrument Digital Interface MM Multimedia N A Not Available or Not Applicable NMI Non Maskable Interrupt NSC National Support Center NVRAM Non Volatile Random Access Memory OEM Original Equipment Manufacturer PCMCIA Personal Computer Memory Card International Association POS Programmable Option Select PUN Physical Unit Number as in SCSI RAID Redundant Array of Inexpensive Disks disk array models RAM Random Access Memory read write RGB Red Green Blue is in monitors RIPL Remote Initial Program Load ROM Read Only Memory SASD Sequential Access Storage Device Tape SCB Subsystem Control Block SCSI Small Computer Systems Interface SCSI ID SCSI Identification Number assigned device number SPD Software Product Description SR Service Representative SRAM Static
294. ing table provides identification information for 3 5 inch drives Diskette Identifying Drive Mark 3 5 Inch 1 44MB 1 44 on the eject button 3 5 Inch 2 88MB 2 88 on the eject button The following table provides compatibility information for 3 5 inch diskettes and 3 5 inch diskette drives Diskette 1 44MB 2 88MB Capacity Drive Drive 1 0MB Read Write Read Write 2 0MB Read Write Read Write 4 0MB Not Compatible Read Write The following table provides identification information for 5 25 inch diskette drives Diskette Identifying Drive Mark 5 25 Inch 360KB External Asterisk on bezel 5 25 Inch 1 2MB Internal 1 2 on the eject button The following table provides compatibility information for 5 25 inch diskettes and 5 25 inch diskette drives Diskette 360KB 1 2MB Capacity Drive Drive 360KB Read Write Read Write 1 2MB Not Compatible Read Write Note A 360KB diskette written to or formatted on a 1 2MB drive can be read reliably only on a 1 2MB drive Introduction 5 Important Service Information m Important Diskette fixes are customer installable The diskette fixes are located on the PC Company Bulletin Board Service BBS The direct phone line for modem connection is 919 557 0001 or tieline 255 0001 Advise customers to contact the PC Company HelpCenter at 800 772 2227 if they need assistance in obtaining or installing any diskette fixes C
295. inks orange e Inthe ThinkPad Configuration program the computer can be set to Hibernate when battery becomes low The default setting is suspend e Either the PS2 OFF or PS2 SUSpend command is set in the ThinkPad Configuration program Notes 1 In the ThinkPad Configuration program the computer can be set to Will not suspend even if LCD is closed 2 In the ThinkPad Configuration program the computer can be set to suspend hibernate while docked 3 When the computer is powered with ac power and is used with one of the communication PC Cards the computer enters standby mode the PC Card and application program remain active 4 While the computer is attached to a Dock I the 540 IBM Mobile Systems HMM computer cannot enter suspend mode 5 The computer does not enter suspend mode when the eject lever of the UltraBay II pops out Events that cause the computer to resume operation from suspend mode e The LCD is opened e The real time clock alarm is signaled e The ring indicator RI is signaled by a serial or PCMCIA device e The Fn key is pressed e An external keyboard key is pressed while the computer is connected to ac power Computer also exits suspend mode when timer conditions are satisfied for entering hibernation mode Hibernation Mode For the Windows NT User Windows NT users cannot create a hibernation file in a system that uses the NTFS format system the default for
296. is requested by the Fn key Fn F4 e The LCD is closed e The keyboard is opened e The specified time has elapsed from the last operation with the keyboard mouse hard disk drive parallel connector or diskette drive or the AC Adapter is plugged in The time is specified by Suspend Timer in the ThinkPad Configuration program e The battery condition is low The battery power indicator blinks orange e Inthe ThinkPad Configuration program the computer can be set to Hibernate when battery becomes low The default setting is suspend e Either the PS2 OFF or PS2 SUSpend command is set in the ThinkPad Configuration program Notes 1 In the ThinkPad Configuration program the computer can be set to Will not suspend even if LCD is closed 2 In the ThinkPad Configuration program the computer can be set to suspend hibernate while docked 3 When the computer is powered with ac power and is used with one of the communication PC Cards the computer enters standby mode the PC Card and application program remain active 4 While the computer is attached to a Dock I the computer cannot enter suspend mode Events that cause the computer to resume operation from suspend mode e The LCD is opened e The keyboard is closed e The real time clock alarm is signaled e The ring indicator RI is signaled by a serial or PCMCIA device e The Fn key is pressed e An external keyboard key is pressed while the comp
297. iskette Version 1 40 190 A depleted battery pack was installed when the power was on Go to Checking the Battery Pack on page 534 The configuration read from the hibernation area does not match the actual configuration 191XX 1 System board PM initialization error 2 CPU card 195 Check if the configuration was changed For example check if a DIMM is added or if the disk drive is from another hibernation area of the HDD computer 196 1 Runthe hard disk A read error occurred in the drive test 2 Hard disk drive 1XX System board 2XX 201 Memory data error 202 Memory line error 00 15 203 Memory line error 16 23 205 Memory test failure on on board memory 221 ROM to RAM remap error 1 Go to Memory Checkout on page 532 2 DIMM 3 System board 301 303 304 305 3XX 301 Keyboard error 1 Go to Keyboard or Auxiliary Input Device Checkout on page 531 2 Keyboard Video card External numeric keypad External keyboard Keyboard mouse cable DC DC card System board Pi DODO 601 6XX 601 Diskette drive or controller error 1 Go to Diskette Drive Checkout on page 529 2 Diskette drive Diskette 4 System board 544 IBM Mobile Systems HMM Symptom Error FRU Action in Sequence 602 Diskette read error 1 Go to Diskette Drive Checkout on page
298. iskette into drive A and power on the computer 3 Select Update system programs from the menu 30 IBM Mobile Systems HMM System Board Checkout The processing functions are performed by the system board When a numeric code calls the system board as a FRU use the following procedure to isolate the problem 1 Run the system board test to verify the symptom This test verifies the system board If no error is detected return to Checkout Guide on page 29 2 If FRU code 10 appears replace the system board 3 Rerun the test to verify the fix If this procedure does not correct the problem go to Undetermined Problems on page 51 Keyboard Auxiliary Input Device Checkout Remove the external keyboard if the internal keyboard is to be tested If the internal keyboard does not work or an unexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the subcard If the keyboard cable connection is correct run the keyboard test by doing the following 1 Goto the diagnostic menu screen by selecting Test in the Easy Setup screen 2 Press Ctrl A The ThinkPad FRU Connections screen appears If the Ctrl A does not work triple click on the icon on the right bottom corner on the basic diagnostic screen 3 Make sure that the keyboard connection is Connected then press Esc to escape the screen 4 A layout of the keyboard appears on the screen
299. it then remove the microphone cable m When replacing Position the microphone cable as shown below cal Be careful not to put the cable between the front cover and the rear cover Rear view ThinkPad 760 9546 9547 303 3020 LCD Panel Interface Cable Assembly e LCD Cover 3010 Note Be careful not to scratch or soil the surface of the LCD panel when replacing it t touch here Don Step Length Quantity Memo M2 5 x 4 mm 1 A M2 x 4 3 mm 2 Note Make sure you use the correct screw when replacing 304 IBM Mobile Systems HMM When removing the interface cable assembly remove the kapton tape on the cable then disconnect the three connecters as shown P Z 7 g o a q z La as CSA Kapton tape el 8 L Core Rear view m When replacing Be careful not to place the core under the LCD panel m When replacing Attention 1 The inverter card is very sensitive Connect the interface cable as shown Flexing the inverter card with too much force seriously damages the card 2 It is not safe to touch the inverter card connecter EN A loose or incorrect connection of the connector can cause a serious problem Don t touch this connector ThinkPad
300. it 5 minutes or longer to allow the overvoltage protection circuit to be fully discharged and initialized Plug the AC Adapter cable into the ac power outlet Measure the output voltage of the AC Adapter If the voltage is still not correct replace the AC Adapter Note An audible noise from the AC Adapter does not always indicate a defect Checking the Battery Pack If the battery pack has a problem do the following 1 2 534 Power off the computer Remove the battery pack and measure the voltage between battery terminals 1 and 4 See the following figure IBM Mobile Systems HMM Terminal Voltage V dc Signal 0 to 13 5 Send Thermal Ground ol w amp N Select Note Signal lines not used in these steps are used for communication between the system and the battery If the voltage is less than 11 0 V dc the battery pack has been discharged Recharge the battery pack If the voltage is still less than 11 0 V dc after recharging replace the battery Note If the voltage of the battery pack is 0 V it is defective If the voltage is more than 11 0 V dc measure the resistance between battery terminals 3 and 4 The resistance must be 4 to 30 K ohm If the resistance is not correct replace the battery pack If the resistance is correct replace the DC DC card ThinkPad 770 9548 9549 535 Checking Operational Charging Note
301. ition of the car battery should be checked by appropriate service personal Checking the Backup Battery 1 Power off the computer and unplug the AC Adapter from the computer 2 Open the keyboard and remove the diskette drive CD ROM drive the battery pack and the hard disk drive 3 Remove the top cover and keyboard unit 4 Open the keyboard unit then remove the keyboard card 5 Remove the backup battery from the keyboard card Refer to 1200 Backup Battery Speaker Standby Battery on page 288 to remove the battery 6 Measure the voltage of the backup battery See the following figure ThinkPad 760 9546 9547 217 Wire Voltage V dc Red 2 5 to 3 7 Black Ground e If the voltage is correct replace the system board e If the voltage is not correct the backup battery has been discharged Replace the backup battery e If the backup battery discharges quickly after replacement replace the system board Checking the Standby Battery 1 Power off the computer and unplug the AC Adapter from the computer 2 Open the keyboard and remove the diskette drive CD ROM drive the battery pack and the hard disk drive 3 Remove the top cover and keyboard unit 4 Open the keyboard unit then remove the keyboard card 5 Remove the standby battery from the keyboard card Refer to 1200 Backup Battery Speaker Standby Battery on page 288 to remove the battery Warning Be careful
302. ject button e CD ROM drive damage caused by excessive force shock or by being dropped e Fuses blown by attaching a nonsupported device e Forgotten a computer or a hard disk password making computer or hard disk unusable If the following symptoms are present they may indicate damage caused by nonwarranted activities e Missing parts may be a symptom of unauthorized service or a modification e HDD spindles can become noisy if subjected to excessive force or by being dropped e 19990303 errors can be caused by exposure to strong magnetic fields SelectaDock III 3547 003 623 General Preparation Note In this manual port replicator means the 10 11 624 SelectaDock Base Model or SelectaBase 770 SelectaDock means the SelectaDock III and the SelectaDock Docking System means the port replicator and SelectaDock when docked together as one unit The SelectaDock III supports the ThinkPad 760E 760ED 760EL 760ELD 760XD 760XL 765D 765L and 770 When any other model is docked to the SelectaDock III a beep sounds Check which model of the ThinkPad is docked to the SelectaDock III before maintenance Check that the port replicator is correctly docked connected to the SelectaDock III Check that the computer is correctly docked connected to the SelectaDock Docking System Dock a computer to the port replicator has no problem If there is any problem with the SelectaDock Docking System repl
303. k that the device driver is installed correctly Peripheral Device Related Symptoms Symptom Error FRU Action in Sequence External display does not work correctly See External Display Self Test on page 682 Printer problems 1 Run printer self test 2 Parallel port device 3 Cable 4 System board 444 IBM Mobile Systems HMM Symptom Error FRU Action in Sequence Serial or parallel port device problems 1 Device 2 Device cable 3 System board External diskette drive does not work correctly or internal diskette drive is not recognized 1 Reseat the external FDD connector Note When reseating the external FDD connector a Remove the connector b Insert the flexible cable straight until the white line aligns with the edge of the connector c Replace the screws of the connector Be careful not to damage the edge of the flexible cable when inserting it into the connector a line e le a ee External diskette drive 3 Make sure that the diskette is not damaged p ThinkPad 765D 9546 765L 9547 445 Infrared Related Symptoms Symptom Error FRU Action in Sequence Unable to communicate using the Infrared IR Port 1 Make sure the setup for the IR is correct 2 Make sure there are no fluorescent lights near the computer The computer may receive optical noise from the fluoresc
304. kPad 700 9552 HMR 42G2015 S42G 2015 ThinkPad 700C 9552 HMS 42G2022 S42G 2022 ThinkPad 700C 9552 HMR 42G2021 S42G 2021 ThinkPad 720 720C 9552 HMS 61G1193 S61G 1193 ThinkPad 720 720C 9552 HMR 61G1187 S61G 1187 ThinkPad 730T 2524 HMM 82G5497 S82G 5497 ThinkPad Exp Crtg 3550 HMS 42G2338 S42G 2338 ThinkPad Exp Crtg 3550 HMR 42G2339 S42G 2339 PS 2 FaxConcentrator HMS 15F 2262 S15F 2262 PS 2 FaxConcentrator HMR 84F8541 S84F 8541 PS 2 Comm Cartridge HMS 10G5993 S10G 5993 PS 2 Comm Cartridge HMR 10G5992 S10G 5992 IBM High Speed Internal PCMCIA Data Fax Modems 61G1556 S61G 1556 iv IBM Mobile Systems HMM Related Diskettes The following diskettes are available through IBM or your IBM Authorized Dealer Diskette Part Form Number ThinkPad 300 2615 Advanced Diagnostics Diskette 33G9361 S33G 9361 ThinkPad 350 350C 425 425C 2618 Advanced Diagnostics Diskette A211000 GA21 1000 ThinkPad 365 2625 Advanced Diagnostics Diskette 76H7578 S30H 2498 ThinkPad 380 385 2635 Maintenance Diskette 0640333 SO6J 0333 ThinkPad 500 2603 Advanced Diagnostics Diskette 71G3702 S71G 3702 ThinkPad 510 2604 Advanced Diagnostics Diskette 83G8095 S83G 8095 ThinkPad 700 9552 Reference Diskette 42G2017 S42G 2017 ThinkPad 700C
305. kPad 760 9546 9547 265 1125 Upper Shield e Diskette Drive CD ROM Drive 1020 e Battery Pack 1030 e Hard Disk Drive 1040 e Top Cover 1060 e Keyboard Unit 1070 e LCD Unit 1080 e Front IR and Rear IR 1090 e System Board Assembly 1100 4mm Flathead Step Size Quantity Torque 6mm Nylon 4 4 kgcm Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw 266 IBM Mobile Systems HMM TUO Video Card Fan Model Unique Diskette Drive CD ROM Drive 1020 e Battery Pack 1030 e Hard Disk Drive 1040 e Top Cover 1060 e Keyboard Unit 1070 e LCD Unit 1080 e Front IR and Rear IR 1090 e System Board Assembly 1100 e Upper Shield 1125 m Verify the Model There are two models of 760ED one with a standard video card the other with an enhanced video card If you install the incorrect video card the LCD will not work Verify the 760ED model you are servicing Standard Video Card e Models 760C 760L 760E 760ED 760EL 760LD 760ELD Connectors Step Size Quantity Torque 4mm Nylon 2 4 kgcm Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw The following shows the microphone routing Microphone Cable Core
306. kette may support only older desktop computers See the adapter card documentation that came with the option to diagnose problems Audio Related Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions The audio equipment does not work Check that 1 The audio equipment works when connected directly to the computer 2 The audio equipment is designed to be supported by this product 646 IBM Mobile Systems HMM Beep Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions Beep sounds continuously 1 Check that the ThinkPad model is correct See General Preparation on page 624 2 Security feature group 3 Main card 4 Audio card Indicator Related Sy mptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions The power on indicator does not turn on the fan does not run and the computer is not functional See Undetermined Problems on page 653 The computer is functional and the fan runs but the power on indicator does not turn on The LCD indicator SelectaDock for the hard disk drive stays on 1 Check the connector for the LCD indicator 2 Main card 3 Go to Power Supply on page 626 1 2 5 inch hard disk drive on the UltraBay II tray or IDE drive in the device space bay of the SelectaDock III The LCD indicator SelectaDock for the hard disk
307. l flakes can cause electrical short circuits m Safety Notice 3 Translation on page 10 The battery pack contains small amounts of nickel Do not disassemble it throw it into fire or water or short circuit it Dispose of the battery pack as required by local ordinances or regulations m Safety Notice 8 Translation on page 14 Before removing any FRU power off the computer unplug all power cords from electrical outlets remove the battery pack and then disconnect any interconnecting cables An electrostatic discharge ESD strap must be used to establish personal grounding 568 IBM Mobile Systems HMM 1010 Battery Pack Note If the customer has locked the eject lever with security screws remove the screws first ThinkPad 770 9548 9549 569 1020 UltraBay Il Device or 2nd Battery Pack e Battery Pack 1010 Note If the customer has locked the eject lever with security screws remove the screws first Release latch 570 IBM Mobile Systems HMM 1030 DVD Adapter Card e Battery Pack 1010 e 2nd Battery Pack if installed 1020 Step Size Quantity Color Torque M2 5 x 6 mm Nylon Black 4 kgem 2 Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 770 9548 9549 571 1040 Hard Disk Drive e Battery Pack 1010 e
308. lace the battery pack If the charge indicator still does not turn on replace the DC DC card Then reinstall the battery pack If the reinstalled battery pack is not charged go to the next section 132 IBM Mobile Systems HMM Checking the Battery Pack Battery charging will not start until the Fuel Gauge shows that less than 95 of the total power remains with this condition the battery pack will charge to 100 of its capacity This protects the battery pack from being overcharged or having a shortened life Do the following 1 Power off the computer 2 Remove the battery pack and measure the voltage between battery terminals 1 and 4 See the following figure 1 543 2 Terminal Voltage V dc Signal 1 0 to 13 5 2 Send 3 Thermal 4 Ground 5 Select Note Signal lines not used in these steps are used for communication between the system and the battery 3 Ifthe voltage is less than 11 0 V dc the battery pack has been discharged Recharge the battery pack Note In this case the battery pack is over discharged It takes at least 2 hours to recharge the battery pack even if the indicator does not turn on If the voltage is still less than 11 0 V dc after recharging replace the battery Note If the voltage of the battery pack is 0 V it is not defective 4 If the voltage is more than 11 0 V dc measure the resistance between battery terminals 3 and 4 The r
309. lacement or actions in the sequence shown in the FRU Action columns If a FRU did not solve the problem put the original part back in the computer Do not replace a nondefective FRU This index can also be used to help you decide which FRUs to have available when servicing a computer Numeric error codes show the errors detected in POST or system operation In the following error codes X can be any number If no codes are available use narrative symptoms If the symptom is not listed go to Undetermined Problems on page 447 Note For IBM devices not supported by diagnostic codes in the ThinkPad notebook computers see the manual for that device Numeric Error Codes Symptom Error FRU Action in Sequence 10X System board 101 Interrupt failure 102 Timer failure 103 Timer interrupt failure 104 Protected mode failure 105 Last 8042 command not accepted 107 NMI test failure 108 Timer bus test failure 109 Low meg chip select test 110 1 Go to Memory Planar parity Checkout on page 416 2 DIMM card adapter and DIMM 3 The computer is attached to the expansion unit 4 System board 432 IBM Mobile Systems HMM Symptom Error FRU Action in Sequence 111 I O parity 158 HDP was not set even though the supervisor password is set 1 Go to Memory Checkout on page 416 2 Expansion Unit or Port Replicator
310. lacing ThinkPad 760 9546 9547 309 Lift the LCD panel slightly H then disconnect the flexible cable KJ and Z Don t touch here m When replacing Attention 1 The inverter card is very sensitive Connect the interface cable as shown Flexing the inverter card with too much force seriously damages the card 2 It is not safe to touch the inverter card connecter EN A loose or incorrect connection of the connector can cause a serious problem Don t touch this connector 310 IBM Mobile Systems HMM 4030 Interface Cable Assembly Hinges LCD Cover 4010 LCD Panel 4020 H EZ When replacing the interface cable assembly El Ei When replacing the hinges Step Length Quantity Memo M2 5 x 4 mm 3 3 Note Make sure you use the correct screw when replacing m When replacing Don t locate the core under the LCD panel ThinkPad 760 9546 9547 311 LCD Unit 11 3 DSTN P N 39H6232 5010 LCD Cover Notes 1 Be careful not to scratch the LCD cover when removing the screw covers H 2 The LCD cover has several latches Release these latches then remove the LCD cover Be careful not to break the latches Remove the six screw covers bs Other latches Step Length Quantity Memo A M2 5 x 6 mm 4 Ei M2 5 x 9 mm 2 Note Make sure you use the correct screw
311. laysia 59G1066 Netherlands 80G3480 Norway 59G1044 New Zealand 80G4584 PRC and Hong Kong 54F0693 Sweden 54F0717 Switzerland 59G1057 Taiwan 59G1067 Thailand 59G1064 U K 59G1045 PSTN Cable Austria 58G4386 Australia 58G4343 Belgium 58G4346 Denmark 58G4333 Finland 58G4334 France 58G4335 Germany 58G4347 U S Thailand Malaysia Singapore and Hong Kong 43G3398 Netherlands 58G4340 New Zealand and PRC 58G4332 Norway 58G4334 Sweden 58G4336 Switzerland 58G4348 U K 58G4345 ThinkPad 760 9546 9547 403 Options Notes 1 When you replace the AC Adapter or the Quick Charger use the one for the country you are in even if the computer is from a different country 2 The warranty for the system unit does not apply to all options 810MB Hard Disk Drive Assembly 29H9366 1 08GB Hard Disk Drive Assembly 29H9367 5 1GB Hard Disk Drive Assembly 00K7907 Audio Cable 66G5180 Battery Pack NiMH 29H9233 Battery under Spacer 29H9369 Cable Travel Charger Assembly 85G1531 Car Battery Adapter 49G1148 Conversion Cable Game Port 29G9269 Conversion Cable Video 85G1897 DIMM 8MB 760Cx 760Lx 29H9287 DIMM 16MB 29H9288 External Battery Under Spacer 29H9369 External Diskette Drive Box Kit 66G5069 FDD 4 mode 2 88MB 29H9372 FDD External Box Kit 66G5069 Hard Disk Drive over Pack 39H7040 Headset 85G1529 Interface Cable to System for Keyboard 84G2531 Interface Cable to Keyboard for Keypad 84G2532 Mini DIN to Mini DIN Cable 84G6474 Microp
312. le for LCD Related e Characters missing Symptoms pels 2 Reseat all LCD e Screen abnormal connectors e Wrong color displayed 3 LCD assembly 4 System board 5 Video card LCD has extra horizontal or 1 LCD cable assembly vertical lines displayed 2 LCD assembly ThinkPad 765D 9546 765L 9547 441 Keyboard or TrackPoint III Related Symptoms Symptom Error FRU Action in Sequence Keyboard one or more keys does not work 1 Reseat the keyboard cable on the video card 2 Reseat the three keyboard cables on the keyboard card Keyboard Video card System board Stipe TrackPoint III does not work 1 Reseat the keyboard connector on the video card 2 Go to TrackPoint III Checkout on page 419 3 Keyboard 4 Video card 5 System board Pointer moves automatically or does not work correctly See TrackPoint III Checkout on page 419 Indicator Related Symptoms Symptom Error FRU Action in Sequence Indicator incorrectly remains off or on but system runs correctly 1 Reseat the LCD connector on the video card 2 LCD cable assembly Video card System board Pi LCD Information Panel Related Symptoms Symptom Error FRU Action in Sequence An icon in the LCD information panel remains off or on but the system runs correctly 1 Reseat the keyboard connector on the video card
313. llaneous Parts for 14 1 Model LCD Miscellaneous Parts for 13 3 Model Includes the following Control Knob Latch Right and Left Screw Cap 1240446 1240447 1240438 1240439 1240436 1240437 1240434 05K4573 1240435 05K4574 1240440 1240444 1240445 1240441 1240442 1240443 ThinkPad 770 9548 9549 613 Keyboard Unit Canadian French 1242009 Danish 1242021 Dutch 1242015 French 1242013 German 1242011 Italian 1242023 Japanese 1242007 Korean 02K4315 Latin American Spanish 02K4313 Norwegian 1242019 Portuguese 1242031 Spanish 1242025 Swedish or Finnish 1242017 Swiss 1242027 U K English 1252006 U S English 1242005 Common and Option Parts List Miscellaneous Parts Screw Kit 05K4478 614 Includes the following M1 6 x 4mm 2 M2 5 x 3mm amp nylon2 8 M2 5 x 4mm amp nylon2 23 M2 5 x 4mm flat Nylon 2 M2 5 x 6mm amp nylon2 29 M2 5 x 8mm amp nylon2 5 M2 x 4mm 2 M2 x 10mm 3 M2 x 14mm 2 M5 X 2 Hex Stud D sub 6 Security Screw 3 Coin Screw 1 Screw Cap IBM Mobile Systems HMM PSTN Cable Austria Australia Belgium Denmark Finland France Germany U S Thailand Malaysia Singapore and Hong Kong Netherlands New Zealand and PRC other than Hong Kong Norway Sweden Switzerland U K Options 58G4386 58G4343 58G4346 58G4333 58G4334 58G4335 58G4347 43G3398 58G4340 58G4332 58G4334 58G4336 58G4348 58G4345 Notes ilg
314. ller Connector Step Size Quantity Color Torque M2 5 x 3 mm Nylon Black 4 kgem 1 Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 770 9548 9549 591 1150 DC DC Card e Battery Pack 1010 e UltraBay Il Device or 2nd Battery Pack 1020 e Keyboard Unit 1060 e Hinge Cover and Center Cover 1070 e Eject Lever and Power Switch 1080 e LCD Unit 1090 e Standby Battery 1100 e Upper Shield 1110 Pull the pullers on the card when removing the card in step Rear view Step Size Quantity Color Torque A M2 5 x 6 mm Nylon Black 4 kgem 1 Hi Hex head 2 Self tapping 4 kgem screw removed use a new screw Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you 592 IBM Mobile Systems HMM Step Size Quantity Color Torque 4 M2 5 x 3 mm Nylon 4 Black 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 770 9548 9549 593 When replacing Locate the microphone and it s cable as shown in the figure Cable Microphone DC DC card 594 IBM Mobile Systems HMM 1160 Fan
315. loss of data on the hard disk Before removing the hard disk drive have the user make a backup copy of all the information on the hard disk Never remove the hard disk drive while the system is operating or is in suspend mode Models 380 380D 385 and 385D e Battery Pack 1010 e Keyboard Unit 1030 e CD ROM FDD Assembly 1040 Rear view Step Size Quantity Torque A M 2 5 x 6mm 1 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw 72 IBM Mobile Systems HMM Step Size Quantity Torque 6 M3x3mm 4 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 380 385 2635 73 When replacing When replacing the slim type 12 5 mm hard disk drive assemble the spacer as follows 1 Place the HDD spacer on the hard disk drive Note Make sure that the spacer is oriented properly 2 Install the HDD spacer assembly into the bracket then screw 74 IBM Mobile Systems HMM Model 380E 380ED 385E and 385ED e Battery Pack 1010 e Keyboard Unit 1030 Step Size Quantity Torque A a M 2 5 x 6mm 1 4 kgem b M 2 5 x 6mm Nylon 2 Hi M 2 5 x 6mm 3 a 3 kgem b 4 kgcm 5 M 2 5 x 6mm 1 4 kgem Note Make sure
316. ludes information about e Micro Channel Setup and Subsystem Control Block architectures e Common interfaces including microprocessors system timers parallel and serial port controllers keyboards and keystrokes SCSI DMA video and more e Specific Personal System 2 systems including system board connectors jumpers memory subsystems I O subsystems programming interfaces and registers and error codes e Basic input output system BIOS e Options and adapters m Internet Information A catalog of our current offerings is available on the World Wide Web at the following URL http www pc ibm com desktop pcdcat html Technical information manuals for the latest Commercial Desktop computers are available on the World Wide Web These publications can be viewed online in BookManager format or they can be downloaded as PostScript files Go to http www pc ibm com cdt and then select the Technical information topic 698 IBM Mobile Systems HMM Problem Determination Tips Due to the variety of hardware and software combinations that can be encountered use the following information to assist you in problem determination If possible have this information available when requesting assistance from Service Support and Engineering functions e Machine type and model e Processor or hard disk upgrades e Failure symptom Do diagnostics fail What when where single or multiple systems ls
317. m the hibernation area does not match the actual configuration was changed For example check if the DIMM is added 196 Read error occurred in the hibernation area of the HDD 1XX 2XX 201 Memory data error 202 Memory line error 00 15 203 Memory line error 16 23 205 Memory test failure on on board memory 221 ROM to RAM remap error 1 Run the hard disk drive test 2 Hard disk drive System board 1 Go to Memory Checkout on page 30 2 DIMM 3 System board 301 303 304 305 3XX 301 Keyboard error 1 Goto Keyboard Auxiliary Input Device Checkout on page 31 2 Keyboard External numeric keypad External keyboard Keyboard mouse cable Subcard System board bal vo o ThinkPad 380 385 2635 41 Symptom Error FRU Action in Sequence 601 6XX 601 Diskette drive or controller error 1 Go to Diskette Drive Test on page 32 FDD assembly Diskette System board RON 602 Diskette read error 1 Go to Diskette Drive Test on page 32 Diskette FDD assembly n 604 Unacceptable ID was read from the diskette drive 1 Go to Diskette Drive Test on page 32 2 FDD assembly 3 System board 11XX 1101 Serial A test failure 1 Serial device 2 Communication cable 3 System board 12XX System board Infrared 1201 Serial_B test failure 17XX 1 Hard disk drive
318. m the outdoor antenna is not active e The video or antenna cable is not connected correctly e Antenna elements of the active antenna unit are not adjusted e The batteries in the active antenna unit are not inserted correctly e The batteries in the active antenna unit are depleted e The TV Tuner is not set up correctly e You cannot watch TV or videos on the external display e LO is set for the auto tune sensitivity selection See page 691 No color e The program is not in color Snow and noise only Switch the TV EXT 4 button Pictures are out of shape or have double images Dotted lines or stripes For TV e The channel is not tuned correctly e Adjust the antenna For VCR e Change the tracking adjustment e Usually caused by interference from neon signs hair dryers and so on Move the computer to avoid the interference Picture control are not saved e Do not power off the TV Tuner when adjusting functions such as picture control color tint brightness or contrast Channel number is always displayed or is not displayed Select your favorite mode for the on screen message See page 691 Common Devices Checkout 693 694 IBM Mobile Systems HMM Miscellaneous Information Acronyms Abbreviations and Terms Term Information ACPA A Audio Capture and Playback Adapter ADP Automatic Data Processing Alt Alternate ANSI American
319. mains replace the following FRUs one at a time a DC DC card b System board If the problem is not resolved when the system board is replaced go to Undetermined Problems on page 447 If the voltage is outside the normal voltage range do one of the following Try these test procedures in a different car if one is available Replace the Car Battery Adapter if the computer works correctly with the AC Adapter If the output voltage from the cigarette lighter socket of the car is less than 10 5 V dc a continuous noise may be heard The condition of the car battery should be checked by appropriate service personal ThinkPad 765D 9546 765L 9547 425 Checking the Backup Battery Nonrechargeable 1 2 w Power off the computer and unplug the AC Adapter from the computer Open the keyboard and remove the diskette drive CD ROM drive the battery pack and the hard disk drive Remove the top cover and keyboard unit Open the keyboard unit then remove the keyboard card Remove the backup battery from the keyboard card Refer to 2060 Backup Battery Speaker Standby Battery on page 494 to remove the battery Measure the voltage of the backup battery connector See the following figure 426 Wire Voltage V dc Red 2 5 to 3 7 Black Ground If the voltage is correct replace the system board If the voltage is not correct the backup battery has been discharged Repl
320. mat If you want to use hibernation mode you should reinstall Windows NT with a FAT format system Note Before using hibernation mode you need a hibernation file In hibernation mode the following occurs e The system status RAM VRAM and setup data are stored on the hard disk e The system is powered off Notes 1 In the ThinkPad Configuration program the computer can be set to suspend hibernate while docked 2 The computer cannot enter hibernation mode when e Itis powered with ac power and a communication PC Card is used e It is attached to a Dock I e When the eject lever of the UltraBay Il pops out Events that cause the computer to enter hibernation mode e Hibernation mode is requested by the Fn key Fn F12 e Timer conditions are satisfied in suspend mode e A critically low battery condition occurs ThinkPad 770 9548 9549 541 e The PS2 HIBernation command is set in the ThinkPad Configuration program The computer exits hibernation mode and resumes operation when the power on switch is turned on When power is turned on the hibernation history in the boot record on the hard disk is recognized and system status is restored from the hard disk to resume operation Symptom to FRU Index The symptom to FRU Index lists the symptoms and errors and the possible causes The most likely cause is listed first Note Perform the FRU replacement or actions in the
321. models each for 760E CD upgradable type and 760ED The LCD thick model is the 760E 760ED with the thickness of 54 3 mm 2 14 inches The LCD slim model is the 760E 760ED with the thickness of 50 7 mm 2 00 inches Index 760E CD Upgradable Type or 760ED 1 10a 10b 11 12a 12b 13 358 LCD Assembly 12 1 SVGA TFT thick model U S 9546 model U3A U3B USL LCD Assembly 12 1 SVGA TFT slim model LCD Assembly 12 1 XGA TFT slim model U S 9546 model U9A U9B Standby Battery LCD Indicator Assembly Cover LCD Indicator Assembly Volume Knob See Keyboard Misc parts Keyboard Foot Keyboard FPC Bracket See Keyboard Misc parts TrackPoint III Cap Keyboard See Keyboard Section Upper Shield Case Video Card 760E thick model U S 9546 model Video Card U S 9546 model Video Card U S 9546 model Video Card U S 9546 model Video Card U S 9546 model 760E 760ED XGA U S 9546 model 760ED thick model 760E XGA slim model 760E SVGA slim model Volume Connection Cable Volume Connection Cable U3B U3A USL 760ED XGA slim model U9A U9B U3A U3B U3L slim model U9A U9B Mic Connection Cable DSP Card FDD Connector Cable Rear Shield Case System Board 760E thick model U S 9546 model U3B System Board 760ED thick model U S 9546 model U3A U3L System Board 760E 760ED XGA slim model U S 954
322. mos O Video Card ThinkPad 760 9546 9547 267 e 760XL Note Be careful not to touch the fan rotor when assembling or disassembling Step Size Quantity Torque Hi 4mm Nylon 2 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw When replacing The following figure shows the microphone routing Microphone Cable i Video Card 268 IBM Mobile Systems HMM Enhanced Video Card Step Size Quantity Torque Hi 4mm Nylon 2 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw In step E turn the video card upside down to disconnect the cable in step J Connectors ThinkPad 760 9546 9547 269 For Model 760XD remove the fan as follows Note Be careful not to touch the fan rotor when assembling or disassembling When replacing The following figure shows the microphone routing e Model 760XD Microphone Cable Video Card e Other Models Microphone Cable Core 4 IDOLI W OY O i maglia Video Card 270 IBM Mobile Systems HMM 1135 External Diskette Drive Connector Diskette Drive CD ROM Drive 1020 Battery Pack 1030 Hard
323. mptoms Sound Blaster Related Symptoms UltraBay Il Tray Related Symptoms USB Related Symptoms Wake Up on LAN Related Symptoms Intermittent Symptoms Other Symptoms Undetermined Problems Product Overview 3547 003 FRU Removals and Replacements 1010 Port Replicator 2 2 1020 Option Card Cover and Option Card 1030 PC Card 1040 UltraBayIl 2 2 1050 Device Space Bay Frame 1060 Upper Cover 1070 Bracket s i 6 lnk a ek a i 1080 Speaker Assembly 1090 Power Supply 1100 Cables csi eee a pn es 1110 DC DC Card 1120 USB Card 1130 Shield Cover 2 1140 Main Card Assembly 1150 Audio Card Main Card and Riser Card Locations vi i iii vii eee ba A a A A Parts Listing SelectaDock III 3547 003 Copyright IBM Corp 1997 Read This First Before you go to the checkout guide be sure to read this section m Important Notes Only certified trained personnel should service the computer Read FRU service procedures before replacing any FRUs Be extremely careful during write operations such as copying saving or formatting Drives in the computer that you are servicing might have been rearranged or the drive startup sequence might have been altered If you select an incorrect drive data or programs
324. mputer wieder angeschlossen wird muB sichergestellt werden daB keine Schrauben Federn oder andere Kleinteile fehlen oder im Gehause vergessen wurden Der Computer mu gesch ttelt und auf Klappergerausche gepr ft werden Metallteile oder splitter k nnen Kurzschl sse erzeugen Prima di accendere l elaboratore dopo che stata effettuata la sostituzione di una FRU accertarsi che tutte le viti le molle e tutte le altri parti di piccole dimensioni siano nella corretta posizione e non siano sparse all interno dell elaboratore Verificare ci scuotendo l elaboratore e prestando attenzione ad eventuali rumori eventuali parti o pezzetti metallici possono provocare cortocircuiti pericolosi Antes de encender el sistema despues de sustituir una FRU compruebe que todos los tornillos muelles y demas piezas pequefias se encuentran en su sitio y no se encuentran sueltas dentro del sistema Compru belo agitando el sistema y escuchando los posibles ruidos que provocarian Las piezas metalicas pueden causar cortocircuitos el ctricos 8 IBM Mobile Systems HMM m Safety Notice 2 Some standby batteries contain a small amount of nickel and cadmium Do not disassemble it recharge it throw it into fire or water or short circuit it Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the ba
325. n BM Customer Engineer Technical Support BM Dealer Support Center BM Direct Desktop Software Sales BM Part Number ID and Look Up BM PC HelpCenter BM Software Defect Support CSDs BM Software Ordering Publications BM Supplies Technical Hotline BM Warranty Parts Claims Center U S Customers and Helpware Subscribers Number Information 919 517 0001 800 426 8322 800 999 0052 800 237 4824 800 964 8523 800 742 2493 800 447 4700 800 426 2468 800 426 3333 800 IBM SERV 800 772 2227 800 426 7282 800 426 9402 Ext 150 800 241 1620 800 342 6672 800 237 5511 800 284 5933 914 962 0310 800 547 1283 800 551 2832 Bulletin Board Service PC Company Customer Education Business Unit Customized Operational Services EduQuest Educational Computers End User HelpDesk Support IBM Anti Virus Services IBM Authorized Dealer Referrals IBM Dealer Referral IBM Information Referral Service IBM Service IBM PC HelpCenter and HelpDesk IBM Technical Manuals Multimedia Information Center Multimedia HelpCenter OS 2 Information Line OS 2 Support Services Prodigy Prodigy User Questions Technical Coordinator Program SystemXtra for Personal Systems LAN Automated Distribution 2 OS 2 Bulletin Board OS 2 Application Assistance Center Technical Solutions Magazine 700 IBM Mobile Systems HMM IBM Canada Customer and Servicer Support Number Information 800 661 PSMT 905 316 5556 514 938 60
326. n it with a CD ROM cleaner kit e The compact disc is not defective If it is try another compact disc e The compact disc is placed in the tray with the label side up e The compact disc format conforms with one of the following Music CD CD ROM or CD ROM XA Multisession photo CD Video CD and CD i movie Windows 95 does not support CD i movies 1 CD ROM drive 2 System board IBM Mobile Systems HMM Symptom Error FRU Action in Sequence The CD ROM does not work Make sure that e The computer power is turned on and a compact disc is in the CD ROM drive e The CD ROM drive connector is firmly connected to the computer e The CD ROM drive tray is firmly closed e The device drivers are correctly installed e If the CD ROM drive in the IBM ThinkPad Dock does not work do the following 1 Click on Start 2 Move the cursor to Programs and ThinkPad then click on ThinkPad Configuration 3 Click on Docking Station 4 Make sure that you checked Enable IDE device in the docking station Note Do not use IRQ 11 and 15 for the PCI device setting 5 Click on OK 1 CD ROM drive 2 System board DVD Related Symptoms Symptom Error FRU Action in Sequence You hear a noise from the DVD drive when the DVD disk or compact disk is spinning 1 DVD drive 2 System board The DVD tray does not open even if you press t
327. n the system board Memory option e 8MB 16MB 32MB DIMM max 72MB or 80MB e DIMM adapter CMOS RAM 114 bytes 4 kilobytes VGA video Diskette drive removable e 12 1 inch 64K colors 800x600 pixel TFT color LCD e 12 1 inch 64K colors 1024x768 pixel TFT color LCD e 720KB 1 2MB 1 44MB 2 88MB 4 mode 3 5 inch e 720KB 1 2MB 1 44MB 3 mode 3 5 inch Hard disk drive removable Enhanced video card e 810MB 2 5 inch e 1 08GB 2 5 inch e 1 2GB 2 5 inch e 1 35GB 2 5 inch e 2 1GB 2 5 inch e 760ED enhanced model Video accelerator Video capture and overlay Video composite in out S video in MPEG hardware decoding MPEG2 CD ROM removable e 760ED 5 inch 4X 6X or 8X speed IDE interface DSP card e Audio function e Fax modem function e Telephony function e MWave function Infrared transfer e Two IR ports e IrDA 1 0 e ASK e 1 15 million bps PCMCIA cardbus e One Type lll or two Type ll 242 IBM Mobile Systems HMM Model 760L or 760LD Feature Description Processor e Intel Pentium 90 MHz with 256KB L2 Cache e Intel Pentium 120 MHz with 256KB L2 Cache Bus architecture e AT bus e VESA local bus for video subsystem Memory standard 8MB on the system board Memory option e 4MB 8MB 16MB DIMM max 40MB e DIMM adapter CMOS RAM 114 Bytes VGA vid
328. ncorrect battery can result in ignition or explosion of the battery 454 IBM Mobile Systems HMM 1010 Rear Connector Door Remove the center latch then remove the rear connector door by flexing it H ThinkPad 765D 9546 765L 9547 455 1020 Diskette Drive or CD ROM Drive Diskette Drive Model 765L Note If the security latch J is at the left position push and slide it to the right position unlock 456 IBM Mobile Systems HMM CD ROM Drive Model 765D m Attention Note Remove the CD ROM drive exactly as shown in the figure Do not apply any extra force to the CD ROM drive when removing it Note If the security latch EN is at the left position push and slide it to the right position unlock ThinkPad 765D 9546 765L 9547 457 1030 Battery Pack e CD ROM Drive or Diskette Drive 1020 Note Be careful that the computer does not fall backward when the battery pack is removed If there is a spacer open the spacer before removing the battery pack 458 IBM Mobile Systems HMM 1040 Hard Disk Drive e Diskette Drive or CD ROM Drive 1020 e Battery Pack 1030 m Attention Do not drop or apply any shock to the hard disk drive The hard disk drive is sensitive to physical shock Incorrect handling can cause damage and permanent loss of data on the hard disk Before removing the hard disk drive have the user make a backup copy of all the information on the har
329. nd IPDC 1 Reseat the keyboard connector on the video card 2 Reseat the keyboard TrackPoint III cable on the keyboard card e 8612 TrackPoint error 3 Keyboard e 8613 System board or 4 External mouse TrackPoint error 5 Video card 6 System board 19990301 1 Check that the 19990302 operating system is 19990305 installed in the HDD e 19990301 Hard disk Install the operating error system if it is not e 19990302 Invalid hard Installed disk boot record 2 Reseat the boot e 19990305 No bootable device device 3 Check the startup sequence for the correct boot device 4 Check that the operating system has no failure and is installed correctly 19990303 1 System board Bank 2 flash ROM check sum error Other codes not listed 1 Go to Undetermined above Problems on page 235 FRU Codes If an error is detected by the diagnostic tests a four digit FRU code is displayed The FRU code indicates two suspected FRUs Replace the FRU that is indicated by the two leftmost digits first then replace the FRU indicated by the two rightmost digits No FRU is assigned to code 00 If only one FRU is suspected the other FRU code is filled with zeros See the page referred to before replacing the FRU FRU Code FRU Action 10 System board 11 CPU card 15 Audio card ESS 16 DSP card 17 Front IR unit 18 Rear IR unit 20 Memory See Memory Checkout on page 206 30 Rese
330. nd SCSI cable of the of the UltraBay II tray See UltraBay II Tray on page 660 3 Check that a The drive works correctly if it is installed in the UltraBay or UltraBay Il of the computer b The IDE connector of the UltraBay II tray is connected correctly c No more than two IDE devices are installed including a device in the device space bay 4 Run the drive test 5 Main card USB Related Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions USB device does not work Verify that The device self test runs correctly Check that 1 Connect the device to the computer and works 2 Make sure that the device is set correctly 3 Run the advanced diagnostic test for the USB 4 Main card USB card 6 USB cable a 650 IBM Mobile Systems HMM Wake Up on LAN Related Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions The SelectaDock Docking System does not wake up 1 Check the connection of the wake up on LAN signal cable 2 Make sure the network setting is correct 3 Make sure that the computer model is 770 and that the wake up on LAN is enabled Main card 5 Wake up on LAN signal cable A Intermittent Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions An intermittent problem occurs The problem can be difficult to analyze because it
331. nd install the charged battery pack then check that power is supplied by the battery pack If you suspect a power problem see the appropriate power supply check in the following list e Checking the AC Adapter e Checking Operational Charging on page 423 e Checking the Battery Pack on page 424 e Checking the Car Battery Adapter on page 425 e Checking the Backup Battery Nonrechargeable on page 426 e Checking the Standby Battery Rechargeable on page 427 Checking the AC Adapter You are here because the computer fails only when the AC Adapter is used e If the power problem occurs only when the port replicator is used replace the replicator 422 IBM Mobile Systems HMM e If the power on indicator does not turn on check the power cord of the AC Adapter for correct continuity and installation e If the operational charge does not work go to Checking Operational Charging 1 Unplug the AC Adapter cable from the computer and measure the output voltage at the plug of the AC Adapter cable See the following figure Voltage V dc Pin 15 5 to 17 0 e If the voltage is correct make sure the connection between DC DC card and system board is not loose e Replace the DC DC card e Ifthe problem is not corrected replace the system board e If the problem is still not corrected go to Undetermined Problems on page 447 e If the voltage is not correct go to the n
332. nd press Enter to run the memory test on base memory If an error appears replace the system board 5 Power off the computer and reinstall the DIMM adapter card then power on the computer Verify the memory size then test the memory If an error appears replace the DIMM adapter card If memory problems occur intermittently use the loop option to repeat the test When the test detects an error an error log is printed on the printer connected to the parallel port See Displaying the Error Log on page 450 for more information System Programs in Flash Memory System setup programs and diagnostic tests are stored in flash memory Flash Memory Update A flash memory update is required for the following conditions e New versions of system programs e New features or options To update the flash memory do the following 1 Get the appropriate diskette containing the update 2 Insert the System Program Service diskette into drive A and power on the computer with ac power and a fully charged battery 3 Select Update system programs from the menu System Board and CPU Card Checkout The processing functions are performed by both the system board and the CPU card Processor problems can be caused by either FRU However the CPU card generally has a lower probability of failure If a numeric code indicates the system board or the CPU card as a failing FRU or the CPU card is indicated by a diagnostic test by showing FRU cod
333. ndary battery status 2 iS right Main battery status Diskette drive in use Hard disk in use Numeric lock 7 Caps lock 8 Scroll lock Running the Diagnostics Use either the TrackPoint III or the cursor move keys to interact with the tests The Enter key works the same as selecting the OK icon to reply OK Note The following tools are required FDD Erasable 2HD diskette Parallel Wrap plug P N 72X8546 Serial Wrap plug P N 72X8546 PCMCIA PC Test Card P N 35G4703 CDROM Any CD data CD is recommended 1 Press and hold the F1 key then power on the computer Hold the F1 key down until the Easy Setup screen appears 2 Select Test and press Enter 3 Select a device and press Enter to run the test The test progress screen appears OK appears when the test ends without any errors 4 Start the Advanced Diagnostic test by pressing Ctrl A on the basic diagnostic menu screen 5 Select Tool to install the tools ThinkPad 765D 9546 765L 9547 449 6 Select a device press the Spacebar and install the tool You can install the multiple devices by repeating this step A V mark appears beside the selected devices Select OK and press Enter if the selection is OK Select a device and press Enter to start the tests Select Test All to test all devices Select Loop Test to run the tests in a repeated loop A loop option menu appears in which a device loop or all device loo
334. ndicator Assembly Volume Knob See Keyboard Misc parts Keyboard Foot Keyboard FPC Bracket See Keyboard Misc parts TrackPoint III Cap Keyboard See Keyboard Section Upper Shield Case Video Card Volume Connection Cable Mic Connection Cable ESS Card Rear Shield Case System Board PC Card Slot Eject Button Battery Pack Ni MH HDD Removable Strap Hard Disk Drive 810 MB 12 7 mm EMI Sheet Rear Connector Door Base Cover PC Card Door Name Label Thermal Rubber Sheet DIMM Cover DIMM Adapter Card Lower Spacer FDD Blank Bezel FDD Bezel Option Cover AV Cover Modem Cover Lock Modem Cover Blank Cover for EMEA Front IR Assembly Diskette Drive 3 mode Diskette Drive Removable Strap Lower Shield 46H5355 29H9497 69H8403 29H9220 69H8404 39H7038 39H7035 84G6536 29H9212 29H9207 29H9211 29H9210 46H5353 29H9200 29H9199 39H7019 39H7018 29H9233 29H9236 29H9366 39H7031 29H9185 46H5358 29H9238 66G9228 82H8966 69H8422 29H9296 29H9194 29H9239 29H9196 29H9193 29H9189 39H7028 39H7030 29H9187 29H9215 29H9230 29H9237 29H9202 ThinkPad 760 9546 9547 363 Index Part 760L 28 29 364 CPU Card 90 MHz Pentium U S 9547 model U01 UOA UOR CPU Card 120 MHz Pentium Heat Sink Pentium 90MHz U S 9547 model U01 UOA UOR Heat Sink Pentium 120MHz See Misc Parts Modem Bracket Assembly DC DC Card See Misc Parts Power Switch Actuator Power Switch Button R
335. ndicator does not turn on check the power cord of the AC Adapter for correct continuity and installation If the operational charge does not work go to Checking Operational Charging on page 215 Note For Model 760CD 760ED 760LD 760ELD 760XL 1 214 and 760XD there are two types of adapters The procedure for checking both types is the same Unplug the AC Adapter cable from the computer and measure the output voltage at the plug of the AC Adapter cable See the following figure KG 20 10 V Pin Voltage V dc 1 18 0 to 21 0 2 Ground 16 10 V Pin Voltage V dc 1 14 5 to 17 0 2 Ground e Ifthe voltage is correct make sure the connection between DC DC card and system board is not loose IBM Mobile Systems HMM PO e Replace the DC DC card e If the problem is not corrected replace the system board e If the problem is still not corrected go to Undetermined Problems on page 235 e If the voltage is not correct go to the next step Unplug the AC Adapter cable from the ac power outlet and wait five minutes or longer to allow the over voltage protection circuit to be fully discharged and initialized Plug the AC Adapter cable into the ac power outlet Measure the output voltage of the AC Adapter If the voltage is still not correct replace the AC Adapter Note An audible noise from the AC Adapter does not always indicate a defective
336. needed adjust the contrast control to clearly distinguish the shades of the icon If a device that is not installed appears in a dark shade for example FDD 2 appears in a dark shade when no second FDD is installed do the following 1 Replace the first device in the configuration such as an FDD 1 and an HDD 1 2 If the problem remains replace the system board of the computer 628 IBM Mobile Systems HMM The PCMCIA 1 parallel and serial icons are always displayed in a dark shade because the icons represent subsystems of the system board and not the attachment of the devices The FDD 1 the HDD 1 the PCMCIA 1 the CD ROM 1 or the DVD 1 icons represent the first drive in the system configuration for each type of device Similarly the HDD 3 FDD 2 or PCMCIA 2 icons represent the second drive usually attached through a port replicator or an expansion unit The HDD 2 icon represents the hard disk drive in the UltraBay of the computer The HDD 3 or HDD 4 icons represent the hard disk drive in the SelectaDock III except the SCSI hard disk The FDD 2 or PCMCIA 2 icons represent the FDD or PCMCIA attached through a port replicator or in the SelectaDock III External Keyboard m Notes e f a mouse or other pointing device is attached remove it If the error symptom goes away the mouse or other pointing device is defective e The computer keyboard does not work when an external keyboard is connected
337. ng dropped 19990303 errors can be caused by exposure to strong magnetic fields ThinkPad 380 385 2635 27 How to Disable the Power On Password 1 Power off the computer 2 Turn the computer upside down loosen the DIMM cover screw remove the DIMM cover H then power on the computer by applying a short across the power on password jumper pads E Note xxx in the following varies by model e For models 380E and 385E xxx 345 e For other models xxx 315 3 Verify that the password prompt does not appear To reactivate the password set the password again Power Shutdown Switch The power shutdown switch resets the system regardless of the microcode status and forces the power off Use this push button to power off when power is not completely off or the microcode is in a hung state 28 IBM Mobile Systems HMM Checkout Guide Use the following procedure as a guide for computer problems Note The diagnostic tests are intended to test only IBM products Non IBM products prototype cards or modified options can give false errors and invalid system responses Obtain the failing symptoms in as much detail as Verify the symptoms by attempting to re create the failure by running the diagnostic test or by repeating Note To run the diagnostics refer to How to Run the Diagnostics on page 54 1 possible 2 the same operation 3 Use the following table with the verified symptom to
338. ng the screw covers FJ 2 The LCD cover has several latches Release these latches then remove the LCD cover Be careful not to break the latches Remove the four screw covers Other latches SDS a A Step Length Quantity Memo A M2 5 x 9 mm 2 Hi M2 5 x 6 mm 2 Note Make sure you use the correct screw when replacing Lift the LCD front cover a bit then remove the microphone cable ThinkPad 760 9546 9547 317 318 IBM Mobile Systems HMM 6020 LCD Panel e LCD Cover 6010 Note Be careful not to scratch or soil the surface of the LCD panel when replacing it Step Length Quantity Memo M2 5 x 6 mm 2 Note Make sure you use the correct screw when replacing ThinkPad 760 9546 9547 319 Lift the LCD panel slightly then disconnect the interface cable connector 4 Don t use too much force here Don t touch here m When replacing Attention 1 The inverter card is very sensitive Connect the interface cable as shown Flexing the inverter card with too much force seriously damages the card 2 It is not safe to touch the inverter card connecter EN A loose or incorrect connection of the connector can cause a serious problem Don t touch this connector 320 IBM Mobile Systems HMM 6030 Interface Cable Assembly Hinges e LCD Cover 6010 e LCD
339. no error codes are displayed Symptom to FRU Index on page 138 and then use the Beep Symptoms table POST detected an error and displayed numeric error codes Symptom to FRU Index on page 138 and then use the Numeric Error Codes table The diagnostic test detected an error and displayed a FRU code Running the Diagnostics on page 151 The configuration is not the same as the installed devices Checking the Installed Devices List on page 152 Other symptoms such as LCD display problems Symptom to FRU Index on page 138 and then use the Other Symptoms table Symptoms cannot be re created Intermittent problems Use the customer reported symptoms and go to Symptom to FRU Index on page 138 ThinkPad 560 560E 2640 127 Memory Checkout DIMM cards are available for increasing memory capacity The following figure indicates the displayed memory values DIMM 560 560E No 7808KB 16000KB DIMM installed 8MB 16000KB 24192KB 16MB 24192KB 32384KB 32MB 40576KB 48768KB 64MB 81536KB Memory errors might stop system operations show error messages on the screen or hang the system Use the following procedure to isolate memory problems Note Make sure that the DIMM is fully installed into the connector A loose connection can cause an error 1 Power off the computer and remove the DIMM from its slot
340. nostics If the advanced diagnostic device test does not find an error suspect a problem with the port replicator of the system expansion bus Power off the computer and reconnect the port replicator Power on the computer and run the following advanced diagnostic tests e Serial port test with the wrap plug installed on the replicator e Parallel port test with the wrap plug installed on the replicator e FDD 2 device test on the failing device with a scratch diskette If diagnostic errors appear replace the replicator or diskette drive attachment unit IBM Mobile Systems HMM If the problem persists after the replacement replace the system board 11 If power problems appear only when the replicator is used replace the replicator External Display Self Test lf the display problem occurs only when using an external display use the following instruction to correct the problem Note Before you replace a display check that the 95XX systems support either 63XX 85XX or 95XX displays to see if it is connected correctly If the screen is rolling replace the external display If that does not correct the problem replace the FRUs in the following order until the problem goes away 1 Video card 2 System board 3 Bus adapter if used If the screen is not rolling run the display self test as follows 1 Power off the computer and display Disconnect the display signal cable Power on the display Set the contrast to its
341. not the same as the installed devices Checking the Installed Devices List on page 564 POST beeps but no error codes are displayed Symptom to FRU Index on page 542 and then go to Beep Symptoms on page 551 POST detected an error and displayed numeric error codes Symptom to FRU Index on page 542 and then go to Numeric Error Codes on page 542 The diagnostic test detected an error and displayed a FRU code FRU Codes on page 548 Other symptoms such as LCD display problems Symptom to FRU Index on page 542 and then go to Other Symptoms on page 560 Symptoms cannot be re created intermittent problems Symptom to FRU Index on page 542 and then go to Intermittent Symptoms on page 560 528 IBM Mobile Systems HMM Audio Checkout 1 Go to the diagnostic menu by selecting Test in the Easy Setup menu 2 Select Audio and run the diagnostic tests 3 If the test detects a audio problem replace the system board Diskette Drive Checkout Do the following to isolate the problem to a controller drive or diskette A write enabled blank formatted 2HD diskette is required FDD 1 represents a diskette drive in the UltraBay II FDD 2 represents the port replicator docking station or diskette drive attached through the external diskette drive connector m Attention Make sure that the diskette does not
342. nside View Modem Fax Port Release Latch UltraBay Battery Pack Memory Slot Security Latch Removable Hard Disk Drive A 4 5 G ThinkPad 760 9546 9547 343 Bottom View Memory Slot Model unique H Serial Number 344 IBM Mobile Systems HMM Power On Password Connector FI Power On Password Connector ThinkPad 760 9546 9547 345 Parts Listing 760 9546 9547 SEX LIPLLFZ AZZ LEE LEE ESO LESLIE L SEES ES ELE IRE lt Z ES 346 IBM Mobile Systems HMM Index Part 760C 1 16a 16b 16c 18a 18b 18c 18d 19a 19b 20 21a 21b 23 24 25 26a 26b LCD Assembly 12 1 TFT U S 9546 model U21 U27 U28 U2A U2H U2J LCD Assembly 10 4 TFT U S 9546 model U22 U2B Standby Battery LCD Indicator Assembly Cover LCD Indicator Assembly Volume Knob See Keyboard Misc parts Keyboard Foot Keyboard FPC Bracket See Keyboard Misc parts TrackPoint IIl Cap Keyboard See Keyboard Section Upper Shield Case Video Card Volume Connection Cable Mic Connection Cable DSP Card Rear Shield Case System Board PC Card Slot Eject Button Battery Pack Li ion HDD Removable Strap Hard Disk Drive 720 MB 12 7 mm U S 9546 model U21 U22 U27 U2A U2B U2H Hard Disk Drive 1 08 GB 12 7 mm U S 9546 model U28 U2J EMI Sheet Rear Connector Door Base Cover W W Base Cover Japan PC Card Door Name Label Thermal Rubber Sheet DIMM Cover
343. nts ix x IBM Mobile Systems HMM Introduction Mobile Computer Descriptions 2 Drive and Diskette Compatibility Matrix 5 Important Service Information 6 How to Use Error Messages 7 How to Read POST Error Messages 7 Safety Notices Multi lingual Translations 8 Safety Information 15 General Safety 15 Electrical Safety 16 Safety Inspection Guide 2 17 Handling Electrostatic Discharge Sensitive Devices 19 Grounding Requirements 19 Laser Compliance Statement 20 Copyright IBM Corp 1997 1 Mobile Computer Descriptions Models N51 CL57 and P70 75 and Thinkpads 700x and 720x are Micro Channel systems All others are AT ISA bus systems Model Type Processor Memory Hrd Dsk Model L40SX 8543 044 386SX 20 2M 18M 60M Model N45 SL 2614 065 386SL 25 2M 8M 80M 2614 067 386SL 25 2M 8M 120M Model N51 SLC 8551 025 386SLC 16 2M 10M 80M Model N51 SX 8551 033 386SX 16 2M 10M 40M Model CL57 SX 8554 045 386SX 20 2M 16M 80M Model P70 386 8573 031 80386 16 2M 8M 30M 8573 061 80386 20 2M 8M 60M 8573 121 80386 20 2M 8M 120M Model P75 486 8573 161 80486 33 8M 16M 160M 8573 401 80486 33 8M 16M 400M ThinkPad 300 2615 065 386SL 25 4M 12M 80M 2615 067 386SL 25 4M 12M 120M ThinkPad 340 2610 486SLC2 50 25 4M 12M 125M ThinkPad 340CSE 2610 486SLC2 50 25 4M 12M 200M ThinkPad 340CSE 2610 486SLC2 66 33 4M
344. o replace a nondefective FRU How to Use Error Messages Use the error codes displayed on the screen to diagnose failures If more than one error code is displayed begin the diagnosis with the first error code The cause of the first error code can result in false error codes being displayed If no error code is displayed see if the error symptom is listed in the Symptom to FRU Index on page 223 Port Replicator Problems If you suspect a problem with the Port Replicator see Port Replicator Checkout in the Common Devices Checkout section for more information How to Diagnose Multiple FRUs If the adapter or device has more than one FRU the error code could be caused by either FRU Before replacing multiple FRUs try removing or exchanging each FRU one by one in the designated sequence to see if the symptoms change 202 IBM Mobile Systems HMM What to Do First The servicer must include the following in the parts exchange form or part return form that is attached to the returned FRU Name and phone number of servicer Date of service Date when part failed Date of purchase Failure symptoms error codes appearing on display and beep symptoms Procedure index and page number in which failing FRU was detected 7 Failing FRU name and part number 8 Machine type model number and serial number 9 Customer s name and address ge w D D Before checking problems with the computer determine whethe
345. o the right then push up the system board assembly from the bottom when removing the system board assembly PCMCIA eject button DIMM card slot on the bottom side Step Size Quantity Torque B M 2 5 x 6mm Special head 2 4 kgem 6 Special screw 1 3 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw 82 IBM Mobile Systems HMM 1090 Upper Shield Case e Battery Pack 1010 e DIMM Cover 1020 e Keyboard Unit 1030 e CD ROM FDD Assembly 1040 e LCD Unit 1070 e Hard Disk Drive 1060 e System Board Assembly 1080 Step Size Quantity Torque M 2 5 x 6mm 2 4 kgem A M 2 5 x 6mm Special head 1 4 kgem Hi M 2 5 x 8mm 1 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 380 385 2635 83 1100 Sub Card Battery Pack 1010 DIMM Cover 1020 Keyboard Unit 1030 CD ROM FDD Assembly 1040 LCD Unit 1070 Hard Disk Drive 1060 System Board Assembly 1080 Upper Shield Case 1090 84 IBM Mobile Systems HMM 1110 Lower Shield Case Battery Pack 1010 DIMM Cover 1020 Keyboard Unit 1030 CD ROM FDD Assembly 1040 LCD Unit 1070 Hard Disk Drive 1060 System Board Assembly 1080 Upper Shield Case 1090 7
346. oard 184 POP check sum error 1 Reset the POP power on password in Easy Setup 190 Depleted battery pack was installed when the power was on 1 Go to Checking the Battery Pack on page 133 191XX 1 System board PM initialization error 195 1 Check if the The configuration read from the hibernation area does not match the actual configuration configuration was changed For example check if the DIMM card is added 196 1 Run the hard disk Read error occurred in the drive test hibernation area of the HDD 2 Hard disk drive 1XX 1 System board ThinkPad 560 560E 2640 139 Symptom Error FRU Action in Sequence 2XX 201 Memory data error 202 Memory line error 00 15 203 Memory line error 16 23 205 Memory test failure on on board memory 221 ROM to RAM remap error 1 Go to Memory Checkout on page 128 2 DIMM card 3 System board 301 303 304 305 3XX 301 Keyboard error 1 Go to Keyboard or Auxiliary Input Device Checkout on page 129 2 Keyboard External numeric keypad External keyboard Keyboard mouse cable System board DOV 601 6XX 601 Diskette drive or controller error 602 Diskette read error 1 Go to Diskette Drive Checkout on page 130 2 Diskette drive assembly 3 Diskette 4 System board 1 Go to Diskette Drive Checko
347. oard upside down Step Size quantity Torque A M2 5 x 5 mm flathead 4 3 kgem El M2 5 x 4 mm 6 3 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw E Turn the keyboard right side up ThinkPad 765D 9546 765L 9547 487 2020 Palm Rest Rear Cover Diskette Drive or CD ROM Drive 1020 Battery Pack 1030 Hard Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 Palm Rest 2010 When replacing 7 Place it under the keyboard card IBM Mobile Systems HMM 488 2030 Keyboard Card Battery Pack 1030 Diskette Drive or CD ROM Drive 1020 Hard Disk Drive 1040 Top Cover 1060 Keyboard Unit 1070 Palm Rest 2010 Palm Rest Rear Cover 2020 Step Size quantity Torque M2 5 x 4 mm 2 3 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 765D 9546 765L 9547 489 Lock the keyboard in step QJ NN A Keyboard lock Ww om gen L IBM Mobile Systems HMM 490 2040 Keyboard and Information Panel Top Cover 1060 Keyboard Unit 1070 Keyboard Card 1170 Palm Rest 2010 Palm Rest Rear Cover 2020 Keyboard Card 2030 Note When pulling the lever off the foot E s
348. occurs just once in a while If your docking station has such a problem 1 Checkthatthe computer is firmly attached to the docking station 2 Check that all cables and power cords are securely connected to the SelectaDock system and to the attached options 3 Check that the SCSI device is correctly terminated 4 Do the loop test Refer to the diagnostics section of computer model you are servicing If the problem persists write down what the problem is and what the system was doing when the problem occurred SelectaDock III 3547 003 651 Other Symptoms Symptom or Error FRUs of the SelectaDock Sequence of Actions The computer does not work and the power on indicator does not turn on but the fan runs There is a program load error during remote IPL from the file servicer See Undetermined Problems on page 653 Network adapter card 652 The HDD 3 or HDD 4 is not recognized and no error codes appear on the screen The password of the HDD 3 or HDD 4 is still set Note The HDD 3 or HDD 4 icon indicates the 2 5 inch ThinkPad hard disk drive installed in the SelectaDock III 1 Remove the hard disk password for the ThinkPad hard disk as follows a Remove the hard disk drive from the SelectaDock Docking System and install it to the computer b Remove the hard disk password IBM Mobile Systems HMM Undetermined Problems Use the f
349. ode are indicated The configuration is not the same as the installed devices Symptom to FRU Index on page 223 and then use the No Beep Symptoms table Checking the Installed Devices List on page 238 POST beeps but no error codes are displayed Symptom to FRU Index on page 223 and then use the Beep Symptoms table POST detected an error and displayed numeric error codes The diagnostic test detected an error and displayed an FRU code Symptom to FRU Index on page 223 and then use the Numeric Error Codes table FRU Codes on page 227 Other symptoms such as LCD display problems Symptom to FRU Index on page 223 and then use the other symptom table Symptoms cannot be re created Intermittent problems Use the customer reported symptoms and go to Symptom to FRU Index on page 223 ThinkPad 760 9546 9547 205 Memory Checkout DIMMSs are available for increasing memory capacity Note Models 760XL and 760XD have a dip switch on the DIMM adapter card When a 64 MB 2bank DIMM is installed the dip switch is located to the left as case 2 and the base memory 8 MB on the DIMM adapter card is disabled The 64MB 2 bank DIMM is accepted only in slot 2 If the card is installed in slot 1 the card will not be recognized as 64MB DIMM Case 1 Case
350. odel Hook the cable K L 584 IBM Mobile Systems HMM 1090 LCD Unit e Battery Pack 1010 e UltraBay Il Device or 2nd Battery Pack 1020 e Keyboard Unit 1060 e Hinge Cover and Center Cover 1070 Pull the strap when disconnecting the connectors Rear view Step Size Quantity Color Torque 3 M2 5 x 4 mm Nylon Yellow 4 kgem 1 B M2 5 x 6 mm Nylon Black 4 kgem 4 Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 770 9548 9549 585 1100 Standby Battery e Battery Pack 1010 e UltraBay Il Device or 2nd Battery Pack 1020 e Keyboard Unit 1060 586 IBM Mobile Systems HMM 1110 Upper Shield e Battery Pack 1010 e UltraBay Il Device or 2nd Battery Pack 1020 e Keyboard Unit 1060 e Hinge Cover and Center Cover 1070 e Eject Lever and Power Switch 1080 e LCD Unit 1090 e Standby Battery 1100 Step Size Quantity Color Torque M2 5 x 6 mm Nylon Black 4 kgem 2 A M1 6x4mm Black 2 kgem flathead 2 Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 770 9548 9549 587 9 N f When replacing Step Size Quantity Color Torque B M2 5 x 4 mm Nylon Yellow
351. oller error 602 Diskette read error 1 Go to Diskette Drive Checkout on page 420 Diskette drive Diskette System board Go to Diskette Drive Checkout on page 420 2 Diskette 3 Diskette drive Pees 604 Unacceptable ID was read from the diskette drive 1 Go to Diskette Drive Checkout on page 420 2 Diskette drive 3 System board 11XX 1 Serial device 1101 Serial_A test failure 2 Communication cable 3 System board 17XX 1 Hard disk drive 1701 Hard disk 2 System board controller failure 1780 1790 Hard disk 0 error 1781 1791 Hard disk 1 error 24XX 1 System board 2401 System board video 2 Video card error 808X 8081 Presence test failure PCMCIA revision number also checked 8082 PCMCIA register test failure 1 PCMCIA slot assembly 2 PCMCIA device 3 System board 860X Pointing device error when TrackPoint III is disabled 8601 System bus error 8042 mouse interface 8602 External mouse error 8603 System bus or mouse error External mouse External keyboard 3 System board N ThinkPad 765D 9546 765L 9547 435 Symptom Error FRU Action in Sequence 861X 1 Reseat the keyboard Pointing device error when connector on the TrackPoint III is disabled video card 8611 System bus 2 Reseat the TrackPoint error l F between III cable on the 8042 and IPDC k
352. ollowing procedure when the diagnostic tests do not identify the failing adapter or device Check that all cables wires and connectors are connected so that they do not cause a short circuit If any problems are found reconnect or replace them Check the power supply for correct operation see Power Supply on page 626 If the power supply is operating correctly return here and continue with the following procedure 1 2 Turn off the computer Remove or disconnect the following adapters or devices one at a time from the SelectaDock Docking System Do not isolate adapters or devices that are known to be good a Non IBM devices b A modem printer mouse external keyboard external monitor external diskette drive numeric keypad USB device or other external devices c Any adapter d SCSI device e Hard disk drive Turn on the system and check if the problem has changed If the symptom remains repeat steps 1 through 3 until you find the failing adapter card or device or until all adapter cards or devices have been removed If all adapters or devices have been removed and the problem remains replace the following the SelectaDock III FRUs one at a time Note If a replaced part did not resolve the problem put the original part back in the SelectaDock III Do not replace nondefective parts a Riser card b Main card c Audio card d USB card If the problem goes away when you remove an a
353. omatically or does not work correctly See TrackPoint Ill Checkout on page 32 Indicator Related Symptoms Symptom Error FRU Action in Sequence Indicator incorrectly remains off or on but system runs correctly 1 Subcard 2 System board Battery power status indicator blinks from green yellow to orange 1 Checkthata correct battery is installed 2 Battery pack Subcard 4 System board Power Related Symptoms Symptom Error FRU Action in Sequence Power shuts down during operation 1 Go to Power Systems Checkout on page 33 2 Battery pack 3 Remove the battery pack and let it cool for two hours 4 Subcard 5 Power sources The system will not power off See Power Shutdown Switch on page 28 1 Press the power shutdown switch 2 System board 48 IBM Mobile Systems HMM Function Audio Related Symptoms Symptom Error FRU Action in Sequence The system does not suspend or resume when the LCD is opened or closed 1 Go to Suspend Mode on page 38 and check that the computer can enter suspend mode 2 Boot an operating system and press Fn F4 If the computer enters suspend mode suspect that the application program is not working properly 3 Subcard 4 System board Battery Fuel Gauge does not go higher than 90 Go to Checking the Battery Pack on page
354. on the rear of the panel remove it Don t use too much force here Don t touch here Step Length Quantity Memo M2 5 x 6 mm 2 Note Make sure you use the correct screw when replacing ThinkPad 760 9546 9547 325 m When replacing Attention 1 The inverter card is very sensitive Connect the interface cable as shown Flexing the inverter card with too much force seriously damages the card It is not safe to touch the inverter card connecter EN A loose or incorrect connection of the connector can cause a serious problem Don t touch this connector 326 IBM Mobile Systems HMM 7040 Interface Cable Assembly Hinges e LCD Cover 7010 e LCD Panel 7020 When replacing the interface cable assembly HA Ei When replacing the hinges Remove the kapton tape in step FJ Step Length Quantity A M2 5 x 4 mm 2 Memo Note Make sure you use the correct screw when replacing ThinkPad 760 9546 9547 327 m When replacing Replace the kapton tape as shown below Kapton tape Position the microphone cable as shown below Be careful not to put the cable between the front cover and the rear cover
355. onnel should service the computer e The arrows in this section show the direction of movement to remove a FRU or to turn a screw to release the FRU The arrows are marked in numeric order in square callouts to show the correct sequence of removal e Any FRUs that must be removed before removing the failing FRU are listed at the top of the page e To replace a FRU reverse the removal procedure and follow any notes that pertain to replacement See Locations on page 341 for internal cable connections and arrangement information e When replacing a FRU use the correct screw size as shown in the procedure m Safety Notice 1 Translation on page 8 Before the computer is powered on after FRU replacement make sure all screws springs or other small parts are in place and are not left loose inside the computer Verify this by shaking the computer and listening for rattling sounds Metallic parts or metal flakes can cause electrical short circuits m Safety Notice 3 Translation on page 10 The battery pack contains small amounts of nickel Do not disassemble it throw it into fire or water or short circuit it Dispose of the battery pack as required by local ordinances or regulations m Safety Notice 8 Translation on page 14 Before removing any FRU power off the computer unplug all power cords from electrical outlets remove the battery pack and then disconnect any interconnecting cables m Safety Notice
356. ons work correctly If either the pointing stick or the click button does not work do the following actions one at a time to correct the problem Do not replace a nondefective FRU PNOUAWN e Reseat the TrackPoint cable e Replace the video card e Replace the system board ThinkPad 770 9548 9549 539 Power Management Features Three power management modes are provided by the computer to reduce power consumption and prolong battery power Standby Mode In standby mode the following occurs e The LCD backlight turns off e The hard disk motor stops Events that cause the computer to enter standby mode e Standby is requested by the Fn key Fn F3 e There has been no activity and auto standby was set in the ThinkPad Configuration program The computer exits standby mode and resumes operation when any key is pressed Suspend Mode In suspend mode the following occurs in addition to standby mode e The LCD is powered off e The hard disk is powered off e The CPU stops Events that cause the computer to enter suspend mode e Suspend mode is requested by the Fn key Fn F4 e The LCD is closed e The specified time has elapsed from the last operation with the keyboard mouse hard disk drive parallel connector or diskette drive or the AC Adapter is plugged in The time is specified by Suspend Timer in the ThinkPad Configuration program e The battery condition is low The battery power indicator bl
357. ook computer contains over 2 359 296 thin film transistors TFTs A small number of missing discolored or lighted dots on all the time is characteristic of TFT LCD technology but excessive pixel problems can cause viewing concerns The LCD should be replaced if the number of missing discolored or lighted dots in any background is 21 or Symptom Error FRU Action in Sequence No beep power on indicator 1 Reseat the CPU card on and a blank LCD during 2 DC DC card POST 3 Video card 4 System board 5 LCD cable assembly e LCD backlight not 1 Reseat the LCD working connectors e LCD too dark 2 LCD unit 3 DC DC card e LCD brightness cannot 4 Cable for inverter card be adjusted TFT 5 Inverter card e LCD screen 1 See important note unreadable for LCD Related e Characters missing Symptoms on pels page 47 e Screen abnormal 2 Reseat all LCD e Wrong color displayed connectors 3 LCD unit 4 System board 5 Video card LCD has extra horizontal or 1 LCD cable assembly vertical lines displayed 2 LCD unit Modem DSP Related Symptoms Symptom Error FRU Action in Sequence In OS 2 DOS or Windows multimedia programs no sound comes from the computer Only system beeps are heard at power on Check that the device driver is installed correctly In OS 2 DOS or Windows the modem does not work Check that the DSP Modem is active OS 2 and
358. ooling fan is controlled by a thermostat on the video card Prior to checking the fan confirm that the 760XL or 760XD passes the diagnostics Refer to How to Run the Diagnostics on page 237 Model 760XL To check the fan do the following 1 Turn off the computer 2 Remove the following FRUs see FRU Removals and Replacements on page 246 Diskette drive CD ROM drive Battery pack Hard disk drive Top cover LCD unit Keyboard unit Rear IR System board assembly i Upper shield 3 Attach the AC adapter to the system board assembly 4 Find U9 on the video card Then apply a short across pin 1 and pin 4 of U9 LM56 and then turn on the computer Video card top view TO AO A OO 8 White dot showing the location of pin 1 m Attention Verify the location of pin 1 and pin 4 Pin 8 is for power control Do not touch pin 8 Applying a short across pin 8 and another pin might damage the card 5 Check the rotation of the fan ThinkPad 760 9546 9547 211 Model 760XD The fan starts when the temperature of the inside box rises over 54 C and stops when the temperature of the inside box falls under 49 C To check the fan do the following 1 Turn off the computer 2 Do the following steps to warm the computer up so that the fan starts a Put the computer on a non thermal conductive material for example corrugated cardboard b Attach the AC adapter then turn on the
359. op Select a device by pressing the Spacebar Repeat this step to select multiple devices Press Enter to start the diagnostic loop If no device is selected all device tests are looped 13 To exit the loop keep pressing Ctrl Pause until the test exits A beep sounds to notify that the exit interrupt is sensed by the test program Error Log Diagnostic errors are printed on the printer that is attached to the parallel port when the error is detected The error is also logged in the system memory Do the following to display the errors 1 End the test if it is running Press Ctrl A to select the advanced diagnostic mode Press Ctrl E The error log appears To exit the screen select the cancel icon or press Esc CRON The error log is not saved when the system is powered off Checking the Installed Devices List If a device is installed but the icon appears in a gray shade rather than a dark shade on the basic diagnostics screen the device is defective Reseat the device connectors If the symptom remains replace the device or the system board If needed adjust the contrast control to clearly distinguish the shades of the icon If a device that is not installed appears in a dark shade for example FDD 2 appears in a dark shade when no second FDD is installed do the following 1 Replace the first device in the configuration such as an FDD 1 an HDD 1 or a PCMCIA 1 2 If the problem remains replace the system boa
360. or Name Label Game Port Bracket U S 9547 model U4G U4K U4T Thermal Rubber Sheet DIMM Cover DIMM Adapter Card 8 MB U S 9547 model U48 U4G U4H U4K U4R U4T DIMM Adapter Card Blank U S 9547 model U3F U4F U4S U6F U6G U6H U6R Lower Spacer FDD Blank Bezel FDD Bezel Option Cover AV Cover Modem Cover Lock Modem Cover Front IR Assembly Diskette Drive 3 mode U S 9547 model U3F U48 U4F 29H9228 82H8884 828489 39H7031 29H9186 4615599 46H5600 29H9238 46H6034 82H8895 82H8966 69H8422 83H7126 83H7124 29H9194 29H9289 83H5431 29H9193 29H9190 39H7027 29H9188 29H9215 29H9230 U4G U4K U4S U4T UGF U6G U6H U6R Diskette Drive 4 mode Note 29H9372 In the U S either of the CD ROM 4X drives below may be used for 9547 model U3F Order the FRU number of the drive being replaced CD ROM Drive 4X CD ROM Drive 4X Diskette Drive Removable Strap Lower Shield 29H9231 02K0490 29H9237 29H9202 ThinkPad 760 9546 9547 371 Index Part 760EL 760ELD 28 CPU Card 760EL 760ELD 100 MHz Pentium 1149673 U S 9547 model U3F U6G CPU Card 760EL 760ELD 120 MHz Pentium 1241574 U S 9547 model U4F U4S UGF U6R CPU Card 760EL 133 MHz Pentium 1149674 U S 9547 model U48 U4H U4R CPU Card 760EL 133 MHz Pentium 82H8897 U S 9547 model U4G U4K U4T CPU Card 760EL 120 MHz Pentium 1241574 U S 9547 model U6H 2
361. order in square callouts to show the correct sequence of removal e When other FRUs must be removed before removing the failing FRU they are listed at the top of the page e To replace a FRU reverse the removal procedure and follow any notes that pertain to replacement See Locations for internal cable connections and arrangement information e When replacing a FRU use the correct screw size as shown in the procedures m Safety Notice 1 Translation on page 8 Before the computer is powered on after FRU replacement make sure all screws springs or other small parts are in place and are not left loose inside the computer Verify this by shaking the computer and listening for rattling sounds Metallic parts or metal flakes can cause electrical short circuits m Safety Notice 3 Translation on page 10 The battery pack contains small amounts of nickel Do not disassemble it throw it into fire or water or short circuit it Dispose of the battery pack as required by local ordinances or regulations m Safety Notice 8 Translation on page 14 Before removing any FRU power off the computer unplug all power cords from electrical outlets remove the battery pack and then disconnect any interconnecting cables m Safety Notice 4 Translation on page 11 The lithium battery can cause a fire explosion or severe burn Do not recharge it remove its polarized connector disassemble it heat it above 100 C 212 F
362. orrect the problem Do not replace a nondefective FRU e Reseat the keyboard cables e Replace the video card e Replace the system board Auxiliary Input Devices The following auxiliary input devices are supported for this computer e Numeric keypad e Mouse PS 2 compatible e External keyboard with keyboard mouse cable If any of these devices do not work reseat the cable connector and repeat the failing operation ThinkPad 770 9548 9549 531 If the problem does not recur recheck the connector If the problem is not corrected replace the device and then the system board Memory Checkout DIMMs are available for increasing memory capacity You can install a 64 MB 2 bank DIMM in slot 1 If you try to install it in slot 2 it will not be recognized as a 64 MB DIMM Slot 1 Slot 2 MB KB MB KB 32 32192 104 105920 40 40384 112 114112 48 48576 128 130496 64 64960 168 171456 72 73152 176 179648 80 81344 192 196032 96 97728 256 261568 Memory errors might stop system operations show error messages on the screen or hang the system Use the following procedure to isolate memory problems 1 Power off the computer and remove any installed DIMM from its slots 2 Press and hold the F1 key then power on the computer Hold the F1 key down until the Easy Setup menu appears 3 Select Test and press Enter 4 Select Memory and press Enter to run the memory
363. ory Memory 050 Display 053 Enhanced video Display 052 MPEG 1 017 Hard disk drive E HDD 1 2 151 Hard disk in UltraBay pcs HDD 2 3 067 External hard disk drive HDD 3 4 152 Second external hard disk O drive HDD 4 SelectaDock Ill 3547 003 643 Icon Device Suspected Device ID 1 006 Diskette drive S FDD 1 2 066 External diskette drive FDD 2 sen 080 PCMCIA 1 SA PCMCIA 1 ne 088 External PCMCIA 2 DA PCMCIA 2 B 009 Parallel Parallel 011 Serial Serial 1 154 Universal serial bus USB USB port 2 155 USB port for the port a replicator 2 3 156 First external USB port USB 3 4 157 Second external USB port USB 4 113 DSP Be DSP A 1 215 CD ROM CDROM 1 2 216 External CD ROM CDROM 2 C 1 217 DVD drive DVD 1 a 218 External DVD drive DVD 2 644 IBM Mobile Systems HMM Icon Device Suspected Device ID 103 IR Infrared I 150 Audio ESS 153 Audio Crystal Audio FRU Codes If an error is detected by the diagnostic tests a four digit FRU code is displayed The FRU code indicates two suspected FRUs Replace the FRU that is indicated by the two leftmost digits first then replace the FRU that indicated two rightmost digits No FRU is assigned to code 00 If only one FRU is suspected the other FRU code is filled with zeros See the reference page before replacing the
364. oved use a new screw ThinkPad 770 9548 9549 599 Step Size Quantity Color Torque B 5 5 X 2 Self tapping 4 kgem screw BH 5 X 4 Self tapping 4 kgem screw removed use a new screw Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you Microphone cable route See the following figure for the microphone cable route 600 IBM Mobile Systems HMM 2010 LCD Front Cover Battery Pack 1010 UltraBay Il Device or 2nd Battery Pack 1020 Keyboard Unit 1060 Hinge Cover and Center Cover 1070 LCD Unit 1090 XX Step Size Quantity Color Torque A M2 5 x 6 mm Nylon Black 4 kgem 3 Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 770 9548 9549 601 When replacing Align the LCD front cover control knob and inverter card switch to either the leftmost or the rightmost position so that they engage easily as shown After replacing the LCD front cover make sure that the control knob works correctly 602 When replacing Rightmost position Control knob IRD co S Switch Leftmost position Control knob mans IBM Mobile Systems HMM 2020 LCD Panel Assembly e Battery Pack 1010 e UltraB
365. ow then press Spacebar Enter and Enter The password is disabled To reactivate the password set the password again When the Supervisor Password is not set 1 Power on the computer and wait until the POST ends 2 Verify that the password prompt does not appear 3 After the service check is complete remove the jumper To reactivate the password set the password again Supervisor and Hard Disk Passwords The supervisor password and the hard disk password HDP are security features that are used to protect the system and the hard disk data from unauthorized access No overriding capability is provided If only a hard disk password is set obtaining permission from the password owner to unlock the password is a prerequisite for running 526 IBM Mobile Systems HMM diagnostic tests and performing service If both supervisor password and hard disk password are set you can enter Easy Setup by pressing the Enter key or the power on password at the supervisor password prompt In this case the Password Start up Network and Initialize icons cannot be selected See Password Combinations POP HDP PAP on page 565 for more information about passwords Note The supervisor password and hard disk password cannot be replaced if they are forgotten If the customer forgets the supervisor password the system board must be replaced If the customer forgets the hard disk password the hard disk drive must be replaced Res
366. ower on indicator does not turn on check the power cord of the AC Adapter for correct continuity and installation e If the operational charge does not work go to Checking Operational Charging 1 Unplug the AC Adapter cable from the computer and measure the output voltage at the plug of the AC Adapter cable See the following figure 16 10 V Pin Voltage V dc 1 14 5 to 17 0 2 Ground e Replace the DC DC card e Replace the system board e Ifthe problem is not corrected go to Undetermined Problems on page 149 e If the voltage is not correct go to the next step 2 Unplug the AC Adapter cable from the ac power outlet and wait 5 minutes or longer to allow the over voltage protection circuit to be fully discharged and initialized Plug the AC Adapter cable into the ac power outlet Measure the output voltage of the AC Adapter 5 If the voltage is still not correct replace the AC Adapter Note An audible noise from the AC Adapter does not always indicate a defect Po Checking Operational Charging To check operational charging use a discharged battery pack or a battery pack that has less than 50 of the total power remaining when installed in the computer Perform operational charging If the battery status indicator does not turn on remove the battery pack and let it return to room temperature Reinstall the battery pack If the charge indicator still does not turn on rep
367. owing parts 1 Screw Cap Large Front Cover Guide R L Hinge Cover R L Rear Cover Slide Knob Screw Cap Screw Tape Hinge Group 1148869 Note Includes the following parts 6 Hinge R L Screw Cap Interface Cable Group 1158870 Note Includes the following parts 4 Interface Cable Assembly Screw Cap Inverter Card 8 1149621 ONAWHND ThinkPad 760 9546 9547 401 Common or Option Parts List Miscellaneous Parts Security Parts Kit 29H9294 Includes the following Keyboard Security Plate 760C Keyboard Security Plate 760CD PC Card Security Plate 760C PC Card Security Plate 760CD PC Card Security Stopper Keyboard Security Plate for Dock 760C Keyboard Security Plate for Dock 760CD Screw Kit 39H7003 Includes the following M2 5 x 6 Screw 5 M2 5 x 4 Screw 10 M2 5 x 8 Screw 5 M2 5 Nut 10 Hex Stud D Sub 5 Hex Stud Bus 5 M2 5 x 8 Flathead 5 M2 x 4 5 Screw Cover for Top cover 5 M2 5 x 4 Flathead 5 M2 5 x 5 Flathead 5 Nut M2 5 5 M2 6 x 5 Deform 5 M2 5 x 14 5 M2 5 x 4 Thin Head 5 M1 4 x 1 8 Thin Head 5 M2 x 4 3 Thin Head 5 Nylon Screw Kit 97H3449 Includes the following M2 5 x 4 20 M2 5 x 6 15 M2 5 x 8 10 M2 5 x 14 5 M2 x 14 5 402 IBM Mobile Systems HMM DAA Assembly Connector for EMEA 1241572 Austria 59G1041 Australia 59G1040 Belgium 43G3414 Denmark 59G1042 Finland 54F0715 France 4525652 Germany 779765 Ma
368. p Length Quantity Torque 12 mm Nylon 2 4 0 kgem A 7 mm Nylon 12 4 0 kgem Note Make sure you use the correct screw and tighten it to the torque specified Do not use the screw that you removed use a new screw When replacing When replacing the frame first replace the middle four screws shown in black in the figure then check whether the click buttons of the TrackPoint Ill can be pressed correctly If the frame is not in place the click buttons will not work ThinkPad 560 560E 2640 163 Keyboard a i A KON ANY N Od Wan NALI DOREY y IN QOL AM NET r gt v NO LIL SRI KI 0 VAS V Y Oy N IBM Mobile Systems HMM 164 Note Be careful not to remove the Esc key when you remove the frame it as shown If the Esc key is removed replace QR AM VANY O N OI do Y w VO 165 ThinkPad 560 560E 2640 Cable of the TrackPoint IBM Mobile Systems HMM 166 1060 LCD Assembly e Battery Pack 1030 e Keyboard Unit 1050 Note For the LCD FRU removals and replacement go to 2010 LCD Front Cover on page 173 Step Length Quantity Torque 4 mm flathead Nylon 2 4 0 kgem A 7 mm Nylon 2 4 0 kgem 3 4 mm 1 3 0 kgem Note Make sure you use the correct screw and tighten it to the torque specified Do not use the screw that you removed use a new
369. p can be selected Select a device and press the Spacebar to select a device Repeat this step to select multiple devices Press Enter to start the diagnostic loop If no device is selected all device tests are looped 11 To exit the loop keep pressing Ctrl Pause until the test exits A beep sounds to notify that the exit interrupt is sensed by the test program SOON Displaying the Error Log Diagnostic errors are printed on the printer that is attached to the parallel port when the error is detected The error is also logged in the system memory Do the following to display the errors 1 End the test if it is running Press Ctrl A to select the advanced diagnostic mode Press Ctrl E The error log appears To exit the screen select the Cancel icon or press Esc arwn The error log is not saved when the system is powered off Checking the Installed Devices List If a device is installed but the icon appears in a gray shade rather than a dark shade on the basic diagnostics screen the device is defective Reseat the device connectors If the symptom remains replace the device or the system board If needed adjust the contrast control to clearly distinguish the shades of the icon If a device that is not installed appears in a dark shade for example FDD 2 appears in a dark shade when no second FDD is installed do the following 1 Replace the first device in the configuration such as an FDD 1 2 If t
370. pack UltraBay Modem fax port release latch NOOSONES Bottom View Serial Number ThinkPad 765D 9546 765L 9547 505 Parts Listing 765D 9546 765L 9547 IBM Mobile Systems HMM 506 Index Part 1 NOUASWUN 33 34 35 36 LCD Assembly 765D 765L 13 3 XGA LCD Assembly 765L 13 3 XGA NEC 11J8133 11J9654 See LCD FRU on page 509 for LCD FRU IR Cover See Misc Parts Cable Protector Upper Shield Case Fan Silencer External FDD Connector Video Card 765D Simple Video Card 765L Fan Screw for Fan Inverter Card 765D 765L 13 3 XGA Inverter Card 765L 13 3 XGA NEC Inverter Holder Inverter Shield Inverter Shield Upper Mic Connection Cable Audio Card 765D ESS Card 765L Rear Shield Case right System Board PC Card Slots Assembly PCMCIA Eject Button Lower Shield Case Battery Pack Li ion HDD Removable Strap Hard Disk Drive 3 GB EMI Sheet Rear Connector Door Base Cover For Japan PC Card Door Front IR Assembly Stopper See Misc Parts DIMM Adapter Card 8 MB EMI Plate Metal Plate See Misc Parts Shield Plate L Thermal Rubber Sheet Lower Spacer FDD Blank Bezel FDD Bezel non CD ROM models FDD Bezel CD ROM models Option Cover AV Cover Modem Cover Lock Modem Cover Blank Cover for EMEA 11J8187 11J8122 46H5495 11J8137 11J8119 11J8183 46H5762 46H5766 11J8120 05K3100 11J8121 11J8182 97H3423 29H9210 29H9205 97H3388 97H3425 05K
371. pack to standby battery will not be correct Replace the DC DC card If replacing the DC DC card does not resolve the problem replace the system board Power Management Features Three power management modes are provided by the computer to reduce power consumption and prolong battery power Standby Mode When in standby mode the following occurs e The LCD backlight turns off e The hard disk motor stops Events that cause the computer to enter standby mode e Standby requested by the Fn key Fn F3 e No activity under auto standby enabled by the ThinkPad Features program Events that cause the computer to exit or resume standby mode e Resume Any key operation Suspend Mode When in suspend mode the following in addition to the four actions of standby mode occur e The LCD is powered off e The hard disk is powered off e The CPU is stopped Notes 1 In the ThinkPad Features program the computer can be set to Will not suspend even if LCD is closed 2 In the ThinkPad Features program the computer can be set to suspend hibernate while docked 3 When the computer is powered with ac power and is used with one of the communication PC cards the computer enters standby mode the PC card and application program remain active 4 In the following conditions the computer cannot enter suspend mode e While a communication link is running e While the computer is attached to a Dock I
372. ppears 8 Do one of the following Click on a device to start the tests Click on Test All to test all devices Click on Loop Test to run the tests ina repeated loop The loop option menu appears Click on a device a v mark appears beside the selected device Repeat this step to select multiple devices Click on OK to start the diagnostic loop If no device is selected all devices tests are looped 632 IBM Mobile Systems HMM Error Log To exit the loop keep pressing Ctrl Pause until the test exits A beep sounds to notify that the exit interrupt is sensed by the test program Press Esc to exit from the loop test 9 Press Esc to exit from the test For ThinkPad 76x series ti on Press and hold F1 then power on the computer Hold F1 down until the Easy Setup screen appears Select Test and press Enter Select a device and press Enter to run the test The test progress window appears OK appears when the test ends without any errors Start the advanced diagnostic test by pressing Ctrl A on the basic diagnostic menu Do one of the following Select Tool for the test using tools To select multiple devices press the Spacebar A v mark appears beside the selected devices Press Enter to start the test Select Test All and press Enter to test all devices Select Loop Test to run the tests in a repeated loop The loop test window appears when you can select a device Press the Spacebar to sel
373. prerequisite for running diagnostic tests and performing service If both supervisor password and hard disk password are set you can enter Easy Setup by pressing the Enter key or power on password at the supervisor password prompt In this case the Password Start up and Initialize icons cannot be selected See Password Combinations POP HDP PAP on page 451 for more information about passwords Note The supervisor password and hard disk password cannot be replaced If they are forgotten If the customer forgets the supervisor password the system board must be replaced If the customer forgets the hard disk password the hard disk drive must be replaced Power Shutdown Switch The power shutdown switch resets the system regardless of the microcode status and forces the power off Use this push button to power off when power is not completely off or the microcode is in a hung state See Rear View on page 504 for the power shutdown switch 414 IBM Mobile Systems HMM Checkout Guide Use the following procedure as a guide for computer problems Note The diagnostic tests are intended to test only IBM products Non IBM products prototype cards or modified options can give false errors and invalid system responses 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to re create the failure by running the diagnostic test or by repeating the same operation No
374. pter and install the charged battery pack then check that power is supplied by the battery pack e If the problem is due to the AC Adapter go to Checking the AC Adapter e Ifthe problem is due to the battery pack go to Checking the Battery Pack on page 534 If the problem is not due to the AC Adapter or battery pack go to the following sections e Checking the Backup Battery Nonrechargeable on page 536 e Checking the Standby Battery Rechargeable on page 537 Checking the AC Adapter You are here because the computer fails only when the AC Adapter is used e If the power problem occurs only when AC Adapter is used with a port replicator replace the replicator ThinkPad 770 9548 9549 533 gt If the power on indicator does not turn on check the power cord of the AC Adapter for correct continuity and installation Unplug the AC Adapter cable from the computer and measure the output voltage at the plug of the AC Adapter cable See the following figure Pin Voltage V dc 1 15 5 to 17 0 2 Ground e If the voltage is correct make sure the connection between DC DC card and system board is not loose e Replace the DC DC card e Ifthe problem is not corrected replace the system board e Ifthe problem persists go to Undetermined Problems on page 561 e If the voltage persists go to the next step Unplug the AC Adapter cable from the ac power outlet and wa
375. que 1135 External Diskette Drive Connector 1120 DC DC Card 1130 DSP Card Audio ESS Card 1140 CPU Card 1150 System Board and PCMCIA Slot Assembly 1160 Palm Rest 1170 Keyboard Information Panel 1180 Keyboard Cable 1190 Keyboard Card 1200 Backup Battery Speaker Standby Battery LCD Removal and Replacement LCD Unit 12 1 SVGA P N 29H9226 ASM P N 29KH9029 ila eR Rn Ee ay 1010 LCD Cover 1020 LCD Panel Interface Cable Assembly 1030 Higes as a fs Be tea Oe are LCD Unit 12 1 SVGA P N 29H9226 ASM P N 73H6599 dh cen Se e eh Seda ae Ae aes 2010 LCD Cover 2020 LCD Panel 2030 Interface Cable Assembly Hinges LCD Unit 10 4 SVGA P N 29H9227 3010 LCD Cover 3020 LCD Panel Interface Cable Assembly 3030 Hinges LCD Unit 10 4 VGA P N 46H5355 4010 LCD Cover 4020 LCD Panel 4030 Interface Cable Assembly Hinges LCD Unit 11 3 DSTN P N 39H6232 5010 LCD Cover 5020 LCD Panel 5030 Interface Cable Assembly Hinges LCD Unit 12 1 XGA 6010 LCD Cover 6020 LCD Panel 6030 Interface Cable Assembly Hinges i LCD Unit 12 1 SVGA P N 82H8496 7010 LCD Cover 7030 LCD Panel 7040 Interface Cable Assembly Hinges LCD Unit
376. r Bildschirm besch digt ist und die darin befindliche Fl ssigkeit in Kontakt mit Haut und Augen ger t sollten die betroffenen Stellen mindestens 15 Minuten mit Wasser abgesp lt und bei Beschwerden anschlie end ein Arzt aufgesucht werden Nel caso che caso I LCD si dovesse rompere ed il liquido in esso contenuto entrasse in contatto con gli occhi o le mani lavare immediatamente le parti interessate con acqua corrente per almeno 15 minuti poi consultare un medico se i sintomi dovessero permanere Si la LCD se rompe y el fluido de su interior entra en contacto con sus ojos o sus manos lave inmediatamente las reas afectadas con agua durante 15 minutos como m nimo Obtenga atenci n medica si se presenta alg n s ntoma del fluido despues de lavarse 12 IBM Mobile Systems HMM m Safety Notice 6 To avoid shock do not remove the plastic cover that surrounds the lower portion of the inverter card Afin d viter tout risque de choc lectrique ne retirez pas le cache en plastique prot geant la partie inf rieure de la carte d alimentation Aus Sicherheitsgr nden die Kunststoffabdeckung die den unteren Teil der Spannungswandlerplatine umgibt nicht entfernen Per evitare scosse elettriche non rimuovere la copertura in plastica che avvolge la parte inferiore della scheda invertitore Para evitar descargas no quite la cubierta de pl stico que rodea la parte baja de la tarjeta invertida D m Saf
377. r log and run the test again Do not replace any FRUs if log errors do not reappear e Be careful not to replace a nondefective FRU How to Use Error Messages Use the error codes displayed on the screen to diagnose failures If more than one error code is displayed begin the diagnosis with the first error code The cause of the first error code can cause subsequent error codes to be false If no error code is displayed see if the error symptom is listed in the Symptom to FRU Index on page 432 Port Replicator Problems If you suspect a problem with the Port Replicator see Port Replicator Checkout on page 428 How to Diagnose Multiple FRUs If the adapter or device has more than one FRU the error code could be caused by either FRU Before replacing multiple FRUs try removing or exchanging each FRU one by one in the designated sequence to see if the symptoms change ThinkPad 765D 9546 765L 9547 411 What to Do First The servicer must include the following in the parts exchange form or part return form that is attached to the returned FRU Name and phone number of servicer Date of service Date when part failed Date of purchase Failure symptoms error codes appearing on display and beep symptoms Procedure index and page number in which failing FRU was detected 7 Failing FRU name and part number 8 Machine type model number BIOS level and serial number 9 Customer s name and address
378. r off the computer and display Disconnect the display signal cable Power on the display Set the contrast to its maximum position Set the brightness control to the center detent position OP ON Check for the following conditions e You should be able to vary the screen intensity by adjusting the contrast and brightness control e The screen should be white or light gray with a black margin test margin on the screen e The screen is set to CRT or both by the ThinkPad Features program ThinkPad 380 385 2635 37 Note The location of the test margin varies with the type of display The test margin might be on the top bottom or one or both sides If you do not see a test margin on the screen replace the display If there is a test margin on the screen replace the system board Power Management Features Three power management modes are provided by the computer to reduce power consumption and prolong battery power Standby Mode When in standby mode the following occurs e The LCD backlight turns off e The hard disk motor stops Events that cause the computer to enter standby mode e Standby requested by the Fn key Fn F3 e No activity under auto standby enabled by the ThinkPad Features program Events that cause the computer to exit or resume standby mode e Resume Any key operation Suspend Mode When in suspend mode the following in addition to the three actions of standby mode occur e
379. r the damage applies the warranty by referring to the following Note for Warranty During the warranty period the customer may be responsible for repair costs if the computer damage was caused by misuse accident modification unsuitable physical or operating environment or improper maintenance by the customer The following list provides some common items that are not covered under warranty and some symptoms that may indicate the system was subjected to stresses beyond normal use The following is not covered under warranty e LCD panel cracked by applying excessive force or by being dropped e Scratched cosmetic parts e Cracked or broken plastic parts broken latches broken pins or broken connectors caused by excessive force e Damage caused by liquid spilled into the system e Damage caused by improperly inserting a PCMCIA card or installation of an incompatible card e Damage caused by foreign material in the FDD or UltraBay e Diskette drive damage caused by pressing the diskette drive cover or inserting diskettes with multiple labels e Damaged or bent diskette eject button e CD ROM drive damage caused by excessive forces shock or by being dropped e Fuses blown by attaching a nonsupported device e Forgotten computer or hard disk password making the computer or hard disk unusable ThinkPad 760 9546 9547 203 If the following symptoms are present they may indicate damage caused by nonwarranted ac
380. rd 11XX 12XX Sarig Serial devices Communication cable Riser card 17XX N Hard disk drive 2 5 inch ThinkPad hard disk drive Main card 24XX N Main card Riser card 860X i 2 3 Mouse External keyboard Riser card 19990301 19990302 19990305 See the hardware maintenance manual for the computer Not shown above 1 See the hardware maintenance manual for the computer See Undetermined Problems on page 653 642 IBM Mobile Systems HMM Diagnostic Error Codes A detected error is shown as in the following example x Ei SystemBoard DEV 001 ERR 02 FRU 0010 e A large X to the left of the device icon e Device ID three digit e Error code two digit e FRU code four digit The device ID and error code are used to indicate the detail portion of the FRU that caused the error If replacing a FRU does not correct the problem see the device ID or error code from the previous failure If they have changed the cause might be because the new FRU is defective or that the FRU was incorrectly installed Device ID If an error is detected by the diagnostic tests a three digits device ID is displayed The device ID indicates the suspected device Icon Device Suspected Device ID iam 001 System board SystemBoard 003 Keyboard 007 Math coprocessor 086 Pointing device ss 002 Mem
381. rd The PCMCIA 1 Parallel and Serial icons are always displayed in a dark shade because the icons represent 238 IBM Mobile Systems HMM subsystems of the system board and not the attachment of the devices The FDD 1 HDD 1 or PCMCIA 1 icons represent the first drive in the system configuration for each type of device Similarly the FDD 2 or PCMCIA 2 icons represent the second drive usually attached through a port replicator or an expansion unit The HDD 2 icon represents the hard disk drive in the UltraBay The HDD 3 and HDD 4 icons represent the hard disk drive attached through an expansion unit Password Combinations POP HDP PAP When the power on password POP hard disk password HDP and supervisor password PAP are used the following situations may occur e When POP is the same as HDP 1 or HDP 2 The POP prompt appears but one of the HDP prompts does not appear e When POP is not the same as HDP 1 and HDP 2 The POP HDP 1 and HDP 2 prompts all appear e When PAP is used with HDP 1 or HDP 2 When PAP is used HDP 1 or HDP 2 are enabled automatically but no HDP prompt appears HDP 1 and HDP 2 are set the same as PAP How to Run a Low Level Format Do the following to format the hard disk Attention Make sure the address of the drive to be formatted is correct This procedure erases all information on the disk Power off the computer 2 Insert the ThinkPad Hardware Maintenance Diskette Version 1
382. rd cables 2 Replace the keyboard 3 Replace the interposer card 355x 360x 750x 755x 4 Replace keyboard control card 720 5 Replace the system board IBM Mobile Systems HMM TV Tuner The TV Tuner Pack hereafter called TV Tuner is an option for watching TV programs or videos on the IBM TFT color notebook computer The computer changes to TV reception when the removable diskette drive is replaced with the TV Tuner The TV screen and normal computer display are easily switched by using the Hot key on the front panel of the TV Tuner Identifying Names and Functions The following figure and table show the names and functions of each part of the TV Tuner 2 E G 6 DE Icons Functions Front Panel Used to change the TV channels switch TV mode to computer mode and operate most functions of the TV Tuner H Headphone Jack Connects the headphones Q E Power Indicator Shows the TV Tuner is powered on EI Power Switch Powered on and off the TV Tuner H Hot Key Switches between the TV screen and computer screen IH Up Switch Increases the value such as the ED channel number Down Switch Decreases the value such as the E channel number Common Devices Checkout 689 Icons Functions E Function Key Enters the mode to change the Fn value of each function such as TV channel or color contrast See Using the Function Key on page 6
383. rd for a A third wire ground connector in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and frame ground b The power cord should be the appropriate type as specified in the parts listings c Insulation must not be frayed or worn 4 Remove the cover 5 Check for any obvious non IBM alterations Use good judgment as to the safety of any non IBM alterations 6 Check inside the unit for any obvious unsafe conditions such as metal filings contamination water or other liquids or signs of fire or smoke damage 7 Check for worn frayed or pinched cables 8 Check that the power supply cover fasteners screws or rivets have not been removed or tampered with 18 IBM Mobile Systems HMM Handling Electrostatic Discharge Sensitive Devices Any computer part containing transistors or integrated circuits ICs should be considered sensitive to electrostatic discharge ESD ESD damage can occur when there is a difference in charge between objects Protect against ESD damage by equalizing the charge so that the machine the part the work mat and the person handling the part are all at the same charge m Notes 1 Use product specific ESD procedures when they exceed the requirements noted here 2 Make sure that the ESD protective devices you use have been certified ISO 9000 as fully effective When handling ESD sensitive parts e Keep
384. re United Kingdom 518 IBM Mobile Systems HMM IBM Power Cord Part Number Used in These Countries Austria Belgium Bulgaria Chile Czech Republic Denmark Egypt Finland France Germany Greece Hungary Iceland Indonesia Israel Tg osta Italy Netherlands Norway Poland Portugal Romania Slovakia Spain Sweden Switzerland Turkey former Yugoslavia 13H5273 Japan Argentina Australia New Zealand 13H5276 Papua New Guinea Paraguay Uruguay 13H5279 Bangladesh Pakistan South Africa Sri Lanka e For 3 pin power cords Note The grounded adapter is required for full MPRII compliance IBM Power Cord Part Number Used in These Countries 76H3514 Argentina Australia Papua New Guinea New Zealand Paraguay Uruguay 76H3516 Bahamas Barbados Bermuda Bolivia Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Trinidad West Indies Thailand United States of America Venezuela 76H3518 Austria Belgium Bulgaria Czech Republic Egypt Finland France Germany Greece Hungary Iceland Indonesia Netherlands Norway Poland Portugal Romania Slovakia Spain Sweden Turkey former Yugoslavia 76H3520 Denmark 76H3522 Bangladesh Pakistan South Africa
385. re you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw E Turn the computer over again Front view ThinkPad 380 385 2635 61 1040 CD ROM FDD Assembly e Battery Pack 1010 e Keyboard Unit 1030 Note Be careful that the computer does not fall backward when the CD ROM FDD assembly is removed Models 380 380D 385 and 385D aoe SY DT Par xe GT aie Rear view NI Step Size Quantity Torque M 2 5 x 6mm Nylon 1 4 kgem A M 2 5 x 6mm 1 4 kgem 4 M 2 5 x 6mm Special head 1 3 kgem BH M 2 5 x 8mm Nylon 2 3 kgem g M 2 5 x 6mm 1 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 380 385 2635 63 Models 380E 380ED 385E and 385ED w i O ad NY TA UE T ake view NI LS N a TANDAN ANN SI Se Step Size Quantity Torque M 2 5 x 6mm Nylon 1 4 kgem A M 2 5 x 6mm 2 a 3 kgem b 4 kgem B M 2 5 x 6mm Special head 1 3 kgem BH M 2 5 x 8mm Nylon 2 3 kgem g M 2 5 x 6mm 1 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw 64 IBM Mobile Systems HMM 1045 FDD
386. rea South Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Trinidad West Indies United States of America Venezuela 25H2209 Austria Belgium Bulgaria Czech Republic Egypt Finland France Germany Greece Hungary Iceland Indonesia Netherlands Norway Poland Portugal Romania Slovakia Spain Sweden Turkey former Yugoslavia 25H2211 Denmark 25H2213 Bangladesh Pakistan South Africa Sri Lanka 25H2215 Abu Dhabi Albania Antigua Bahrain Brunei Dubai Fiji Hong Kong India Ireland Kenya Kuwait Macao Malaysia Nigeria Oman People s Republic of China Qatar Singapore United Kingdom 25H2219 Thailand 25H2221 Switzerland 25H2223 Chile Italy 25H2225 Israel 196 IBM Mobile Systems HMM For 3 pin slim power cords IBM Power Used in These Countries Cord P N 76H3514 Argentina Australia Papua New Guinea New Zealand Paraguay Uruguay 76H3516 Bahamas Barbados Bermuda Bolivia Canada Cayman Islands Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Guyana Haiti Honduras Jamaica Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Suriname Taiwan Trinidad West Indies United States of America Venezuela 76H3518 Austria Belgium Bulgaria Czech Republic Egypt Finland France Germany Greece Hungary Iceland Indonesia Netherland
387. removal procedure and follow any notes that pertain to replacement See Locations on page 503 for internal cable connections and arrangement information e When replacing a FRU use the correct screw size as shown in the procedure m Safety Notice 1 Translation on page 8 Before the computer is powered on after FRU replacement make sure all screws springs or other small parts are in place and are not left loose inside the computer Verify this by shaking the computer and listening for rattling sounds Metallic parts or metal flakes can cause electrical short circuits m Safety Notice 3 Translation on page 10 The battery pack contains small amounts of nickel Do not disassemble it throw it into fire or water or short circuit it Dispose of the battery pack as required by local ordinances or regulations m Safety Notice 8 Translation on page 14 Before removing any FRU power off the computer unplug all power cords from electrical outlets remove the battery pack and then disconnect any interconnecting cables r_ Safety Notice 4 Translation on page 11 The lithium battery can cause a fire explosion or severe burn Do not recharge it remove its polarized connector disassemble it heat it above 100 C 212 F incinerate it or expose its cell contents to water Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an i
388. ria OS Stk Goh ees LCD Unit 12 1 SVGA P N 82H8496 LCD Unit 12 1 SVGA P N 46H5725 LCD Unit 12 1 SVGA P N 11J8867 ASM P N AAS8855 hao cee Sea e BE Common or Option Parts List ThinkPad 760 9546 9547 382 384 386 388 390 392 394 396 398 400 402 201 Read This First Before you go to the checkout guide be sure to read this section m Important Notes e Only certified trained personnel should service the computer e Read FRU service procedures before replacing any FRUs e Be extremely careful during write operations such as copying saving or formatting Drives in the computer that you are servicing might have been rearranged or the drive startup sequence might have been altered If you select an incorrect drive data or programs can be written over e Replace FRUs only for the correct model When you replace the FRU make sure the model of the machine and FRU part number are correct by referring to the part list e FRUs should not be replaced because of a single unreproducible failure Single failures can occur from a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only when a recurring problem exists If this is suspected clear the error log and run the test again Do not replace any FRUs if log errors do not reappear e Be careful not t
389. rinter Checkout Port Replicator Checkout 2 2 TrackPoint Checkout MEV UNER ini e e ra Identifying Names and Functions Using the Front Panel Troubleshooting Copyright IBM Corp 1997 681 External Diskette Drive Test Use the following procedure to isolate the diskette problem to a controller drive or diskette A scratch write enabled 2HD diskette is required 1 Select the icon FDD on the TEST MENU By doing this the controller test and the drive read write test run If the controller test detects an error FRU code 10 appears In this case replace the system board 2 If the controller test run without errors follow the instructions on the screen and insert a scratch diskette 3 If the drive test detects an error FRU code 50 appears If the diskette media are known to be good replace the drive or the drive cable External Display Self Test If the display problem occurs only when using an external display use the following instructions to correct the problem Note Before you replace a display check the following list to see if it is connected correctly e 8506 and 8508 displays must be connected to an Image Adapter A or an Image l Adapter A e 63XX and 85XX systems support either 63XX or 85XX displays e 85XX systems with an XGA 2 adapter support 95XX displays e 95XX systems support either 63XX 85XX or 95X
390. rmal Ground 2 3 4 5 Select 424 Note Signal lines not used in these steps are used for communication between the system and the battery If the voltage is less than 11 0 V dc the battery pack has been discharged Recharge the battery pack If the voltage is still less than 11 0 V dc after recharging replace the battery Note If the voltage of the battery pack is 0 V it is defective If the voltage is more than 11 0 V dc measure the resistance between battery terminals 3 and 4 The resistance must be 4 to 30 K ohm If the resistance is not correct replace the battery pack If the resistance is correct replace the DC DC card IBM Mobile Systems HMM Checking the Car Battery Adapter 1 Unplug the Car Battery Adapter cable from the computer 2 Plug the Car Battery Adapter into the cigarette lighter socket Note If the adapter is already plugged in reseat it 3 Measure the output voltage of the Car Battery Adapter cable See the following figure Note The Car Battery Adapter does not charge the battery pack when the computer is powered on This is not a failure of the Car Battery Pin Voltage V dc 19 0 to 21 0 Ground Note If the voltage is correct the Car Battery Adapter is working correctly Check that the computer runs with the AC Adapter If it runs correctly with the AC Adapter check the system board If the problem still re
391. rror FRU Action in Sequence 601 6XX 601 Diskette drive or controller error 602 Diskette read error 1 Go to Diskette Drive Test on page 212 2 Diskette drive assembly 3 Diskette 4 System board 1 Go to Diskette Drive Test on page 212 2 Diskette 3 Diskette drive assembly 604 Unacceptable ID was read from the diskette drive 1 Go to Diskette Drive Test on page 212 2 Diskette drive assembly error 3 System board 11XX 1 Serial device 1101 Serial A test failure 2 Communication cable 3 System board 17XX 1 Hard disk drive 1701 Hard disk 2 System board controller failure e 1780 1790 Hard disk 0 error e 1781 1791 Hard disk 1 error 24XX 1 System board 2401 System board video 2 Video card 808X e 8081 PCMCIA presence test failure PCMCIA revision number also checked e 8082 PCMCIA register test failure 1 PCMCIA slot assembly 2 PCMCIA device 3 System board 860X Pointing device error when TrackPoint III is disabled e 8601 System bus error 8042 mouse interface e 8602 External mouse error e 8603 System bus error or mouse error External mouse 2 External keyboard 3 System board 226 IBM Mobile Systems HMM Symptom Error FRU Action in Sequence 861X Pointing device error when TrackPoint III is enabled e 8611 System bus error l F between 8042 a
392. rved ThinkPad 760 9546 9547 227 FRU Code FRU Action 32 External keyboard 33 External mouse 40 LCD assembly 42 Video card 45 External CRT 50 1 Reseatthe drive FDD 1 2 Diskette drive FDD 1 51 1 Reseat the diskette drive FDD 2 2 Diskette drive FDD 2 60 1 Reseat the hard disk drive HDD 1 2 Hard disk drive HDD 1 61 1 Reseat the hard disk drive HDD 3 2 Hard disk drive HDD 3 62 1 Reseat the hard disk drive in the UltraBay HDD 2 2 Hard disk drive in the UltraBay HDD 2 63 1 Reseat the hard disk drive HDD 4 2 Hard disk drive HDD 4 70 PCMCIA 2 replicator 71 PCMCIA under UltraBay 72 PCMCIA slot assembly 90 CD ROM drive 91 External CD ROM drive Note The device ID and error codes are used to indicate the detail portion of the FRU which caused the error If replacing a FRU does not correct a problem see the device ID or error code from the previous failure If they have changed the cause might be because the new FRU is defective or that the FRU was incorrectly installed If the problem remains after replacement of the FRUs go to Undetermined Problems on page 235 Beep Symptoms Symptom Error FRU Action in Sequence Continuous beeps System board One beep and a blank 1 Reseat the LCD unreadable or flashing connector LCD 2 LCD assembly 3 Video card 4 System board 5 DC DC card One beep
393. s Norway Poland Portugal Romania Slovakia Spain Sweden Turkey former Yugoslavia 76H3520 Denmark 76H3522 Bangladesh Pakistan South Africa Sri Lanka 76H3524 Abu Dhabi Albania Antigua Bahrain Brunei Dubai Fiji Hong Kong India Ireland Kenya Kuwait Macao Malaysia Nigeria Oman People s Republic of China Qatar Singapore United Kingdom 76H3526 Japan 76H3528 Switzerland Liechtenstein 76H3530 Chile Italy Ethiopia Libya 76H3532 Israel 76H3535 Korea 76H4866 Thailand ThinkPad 560 560E 2640 197 198 IBM Mobile Systems HMM ThinkPad 760 9546 9547 Read This First Checkout Guide Memory Checkout System Board and CPU Card Checkout Keyboard and Auxiliary Input Device Checkout DSP Card Checkout 2 Audio ESS Card Checkout TrackPoint III Checkout 2 2 2 Fan Checkout Models 760XL 760XD E Game Port Checkout Diskette Drive Test LCD Information Panel Checkout Power Systems Checkout Power Management Features Symptom to FRU Index Numeric Error Codes FRU Codes Beep Symptoms No Beep Symptoms LCD Related Symptoms Keyboard TrackPoint III Related Symptoms Indicator Related Symptoms LCD Information Panel Related Symptoms Power Related Symptoms
394. s not go higher than 90 Go to Checking the Battery Pack on page 424 and see the note ThinkPad 765D 9546 765L 9547 443 Symptom Error FRU Action in Sequence Memory count size appears different from actual size Go to Memory Checkout on page 416 System configuration does not match the installed devices Go to Checking the Installed Devices List on page 450 System hangs intermittently Go to Intermittent Problems on page 447 DSP Related Symptoms Symptom Error In OS 2 DOS or Windows multimedia programs no sound comes from the computer Only system beeps heard at power on FRU Action in Sequence 1 Reseat the DSP card 2 Go to 1170 DSP Card or ESS Card on page 480 and check the DSP card 3 Check that the device driver is installed correctly In OS 2 DOS or Windows the modem does not work 1 Check that the DSP Modem is active OS 2 and Windows Click the DSP Modem icon in the ThinkPad Configuration program DOS Run the MWMODEM ON command 2 Reseat the DAA module Symptom Error In OS 2 DOS or Windows multimedia programs no sound comes from the computer Only system beeps are heard at power on ESS Related Symptoms FRU Action in Sequence 1 Reseat the audio ESS card 2 Go to Audio ESS Card Checkout 765L on page 419 and check the ESS card 3 Chec
395. s one at a time to correct the problem Do not replace a nondefective FRU e Reseat the keyboard cables e Replace the keyboard e Replace the system board Diskette Drive Checkout Do the following to isolate the problem to a controller drive or diskette A scratch write enabled nondefective 2HD diskette is required FDD 1 represents an external diskette drive attached through the external diskette drive connector FDD 2 represents the port replicator Warning Make sure that the diskette does not have more than one label attached to it Multiple labels can cause damage to the drive or cause the drive to fail Do the following to select the test device 1 Go to the advanced diagnostic mode by pressing Ctrl A from the diagnostic menu 2 Select Tool then select the FDD 1 or FDD 2 icon and press the spacebar A v mark appears next to the selected icon 130 IBM Mobile Systems HMM Df OV Fe 00 10 Press Enter Insert the blank diskette when instructed Type Y Yes to the question on the screen Select FDD 1 or FDD 2 and press Enter to run the diskette drive test If the controller test detects an error FRU code 10 appears Replace the system board If the controller test runs without errors the drive read write tests start automatically If the drive test detects an error FRU code 50 for FDD 1 or 51 for FDD 2 appears If the diskette itself is known to be good replace the drive If FDD 2 test detects
396. scaldarla ad una temperatura superiore ai 100 gradi centigradi incendiarla o gettarla in acqua Smaltirla secondo la normativa in vigore DPR 915 82 successive disposizioni e disposizioni locali L impiego di una batteria non adatta potrebbe determinare l incendio o l esplosione della batteria stessa La bateria de repuesto es una bateria de litio y puede provocar incendios explosiones o quemaduras graves No la recargue ni quite el conector polarizado ni la desmonte ni caliente por encima de los 100 C 212 F ni la incinere ni exponga el contenido de sus celdas al agua Des chela tal como dispone la normativa local Introduction 11 Safety Notice 5 If the LCD breaks and the fluid from inside the LCD gets into your eyes or on your hands immediately wash the affected areas with water for at least 15 minutes Seek medical care if any symptoms from the fluid are present after washing Si le panneau d affichage cristaux liquides se brise et que vous recevez dans les yeux ou sur les mains une partie du fluide rincez les abondamment pendant au moins quinze minutes Consultez un m decin si des sympt mes persistent apr s le lavage Die Leuchtstoffr hre im LCD Bildschirm enth lt Quecksilber Bei der Entsorgung die rtlichen Bestimmungen f r Sonderm ll beachten Der LCD Bildschirm besteht aus Glas und kann zerbrechen wenn er unsachgem behandelt wird oder der Computer auf den Boden f llt Wenn de
397. se devices do not work reseat the cable connector and repeat the failing operation If the problem does not recur recheck the connector ThinkPad 560 560E 2640 129 If the problem is not corrected replace the device and then the system board TrackPoint Ill Checkout If the TrackPoint III does not work check the configuration in the ThinkPad Features program If the configuration of the TrackPoint III is disabled select Enable to enable it If this does not correct the TrackPoint III problem continue with the following The TrackPoint IIl does automatic compensations to adjust the pointer sensor During this process the pointer moves on the screen automatically for a short time This self acting pointer movement can occur when a slight steady pressure is applied to the TrackPoint III pointer while the computer is powered on or while the system is running or when readjustment is required because the temperature has exceeded its normal temperature range This symptom does not indicate a hardware problem No service actions are necessary if the pointer movement stops in a short period of time If a click button problem or pointing stick problem occurs do the following 1 Go to the Easy Setup screen 2 Select an item with the pointing stick 3 Press either the left or right click button 4 Verify that both buttons work correctly If either the pointing stick or the click button do not work do the following action
398. semble it throw it into fire or water or short circuit it Dispose of the battery pack as required by local ordinances or regulations m Safety Notice 8 Translation on page 14 Before removing any FRU power off the computer unplug all power cords from electrical outlets remove the battery pack and then disconnect any interconnecting cables r_ Safety Notice 4 Translation on page 11 The lithium battery can cause a fire explosion or severe burn Do not recharge it remove its polarized connector disassemble it heat it above 100 C 212 F incinerate it or expose its cell contents to water Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery 156 IBM Mobile Systems HMM 1010 Backup Battery m Safety Notice 4 Translation on page 11 The lithium battery can cause a fire explosion or severe burn Do not recharge it remove its polarized connector disassemble it heat it above 100 C 212 F incinerate it or expose its cell contents to water Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate parts listing Use of an incorrect battery can result in ignition or explosion of the battery Turn the computer upside down N Step Length Quantity Torque 7 mm Nylon 1 4 0 kgem
399. shown in the following figure Note The difference between A and B must be less than 0 4 mm Active area Front view 178 IBM Mobile Systems HMM 2030 Inverter Card e Battery Pack 1030 e Keyboard Unit 1050 e LCD Assembly 1060 e LCD Front Cover 2010 e LCD Panel 2020 DSTN Panel Step Size Quantity Torque M 2 5 x 6 mm flathead 1 3 0 kgem Note Make sure you use the correct screw and tighten it to the torque specified Do not use the screw that you removed use a new screw ThinkPad 560 560E 2640 179 TFT Panel When Replacing Ensure the LCD connector and inverter card are properly aligned Step Size Quantity Torque A M 2 0 x 3 7 mm flathead 2 3 0 kgem Note Make sure you use the correct screw and tighten it to the torque specified Do not use the screw that you removed use a new screw 180 IBM Mobile Systems HMM 2040 LCD Cable and Hinges e DIMM If Installed 1020 Battery Pack 1030 Keyboard Unit 1050 LCD Assembly 1060 LCD Front Cover 2010 LCD Panel 2020 Inverter Card DSTN only 1140 DSTN H LCD cable J Hinges Step Size Quantity Torque M 2 5 x 6 mm flathead 2 3 0 kgem El M 2 5 x 6 mm 3 3 0 kgem flathead Note Make sure you use the correct screw and tighten it to the torque specified Do not use the screw that you removed
400. sition on the keyboard layout on the screen changes to a black square Note When the Fn key is pressed a black square briefly appears If the tests detect a keyboard problem do the following one at a time to correct the problem Do not replace a nondefective FRU e Reseat the keyboard card cable e Replace the keyboard card cable e Replace the keyboard card assembly e Replace the video card e Replace the system board The following auxiliary input devices are supported for this computer e Numeric keypad e Mouse PS 2 compatible ThinkPad 760 9546 9547 209 e External keyboard with keyboard mouse cable If any of these devices do not work reseat the cable connector and repeat the failing operation If the problem does not recur recheck the connector If the problem is not corrected replace the device and then the system board DSP Card Checkout Models 760C 760CD 760E 760ED 760XD 1 Go to the diagnostic menu screen by selecting Test in the Easy Setup menu 2 Select DSP and run the diagnostic tests 3 If the test detects a DSP card problem replace the DSP card Audio ESS Card Checkout Models 760L 760LD 760EL 760ELD 760XL 1 Go to the diagnostic menu screen by selecting Test in the Easy Setup menu 2 Select Audio and run the diagnostic tests 3 If the test detects a audio ESS card problem replace the audio ESS card TrackPoint Ill Checkout If the TrackPoint Ill does not work
401. st Card LED 451 Fn Key Combinations 2 451 Product Overview 765D 765L 453 FRU Removals and Replacements 454 1010 Rear Connector Door 455 1020 Diskette Drive or CD ROM Drive 456 1030 Battery Pack 458 1040 Hard Disk Drive 459 1050 DIMM If Installed 461 Copyright IBM Corp 1997 409 1060 1070 1080 1090 1100 1110 1120 1130 1140 1150 1160 1170 1180 1190 1200 1210 2010 2020 2030 2040 2050 2060 3010 3020 3030 3040 3050 Locations Top Cover Keyboard Unit EGBiUnite ut peli BAe a Front IR ipod ak ee le Rear IR o ca et SA neh ee thle ee Saat os System Board DIMM Adapter Card Upper Shield External FDD Connector Video Card Fan and Video Cable 765D Unique Modem Holder DC DC Card Inverter Card DSP Card or ESS Card Lower Shield Case CPU Card PCMCIA Slot Assembly Shield Cover Right Left Palm Rest iacu i sosta pelle Palm Rest Rear Cover Keyboard Card Keyboard and Information Panel Keyboard Cable Backup Battery Speaker Standby Battery LCD Front Cover LCD Misc Parts LCD Panel t lt a cc ested oe hohe Wee ets Center Cover Assembly Hinges da ea au Geode We AA are Front VieW aisi ela a ae E a TE Perks Rear View Inside View Bottom
402. st equipment Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents Many customers have near their equipment rubber floor mats that contain small conductive fibers to decrease electrostatic discharges Do not use this type of mat to protect yourself from electrical shock e Find the room emergency power off EPO switch disconnecting switch or electrical outlet If an electrical accident occurs you can then operate the switch or unplug the power cord quickly e Do not work alone under hazardous conditions or near equipment that has hazardous voltages e Disconnect all power before Performing a mechanical inspection Working near power supplies Removing or installing main units e Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the off position e f you need to work on a machine that has exposed electrical circuits observe the following precautions Ensure that another person familiar with the power off controls is near you Attention Another person must be there to switch off the power if necessary Use only one hand when working with powered on electrical equipment keep the other hand in your pocket or behind your back Attention There must be a complete circuit to cause
403. stem responses m Important Docking System When the problem determination procedure in the operation manual that is supplied with the adapter or device says Have the system unit serviced this means both the computer and the SelectaDock 1 Obtain the failing symptoms in as much detail as possible 2 Verify the symptoms by attempting to re create the failure by running the diagnostic test or by repeating the same operation Note To run the diagnostics refer to the diagnostics section of of the computer you are servicing 3 Use the following table with the verified symptom to determine which page to go to Search the symptoms column and find the description that best matches your symptom then go to the page shown in the Go to column Symptoms Verified Go to Power failure The power indicator does not go on or stay on Power Supply on page 626 POST does not complete No beeps or error code are indicated Symptom to FRU Index on page 640 The configuration is not the same as the installed devices Checking the Installed Devices List on page 628 POST beeps but no error codes are displayed Symptom to FRU Index on page 640 and then go to Beep Symptoms on page 647 POST detected an error and displayed numeric error codes Symptom to FRU Index on page 640 and then go to Numeric Error Codes on page
404. stic error code Fn Key Combinations The following table shows the Fn key and function key combinations and their corresponding functions The Fn key works independently from the operating system The operating system obtains the status through the system management interface to control the system Fn Description F1 Reserved F2 Fuel Gauge display on or off F3 Standby mode invocation F4 Suspend mode invocation F5 Reserved F6 Reserved F7 Switching display between LCD and CRT F8 Switching display between expansion and shrink F9 Reserved F10 Reserved F11 Switching power management mode High Performance Automatic and Customized F12 Hibernation invocation 566 IBM Mobile Systems HMM Product Overview 770 The following table shows an overview of the system features Feature Description Processor Intel Pentium MMX 200 MHz 512 KB L2 Cache Intel Pentium MMX 233 MHz 512 KB L2 Cache Bus architecture PCI bus Memory 32 MB on the system board and 16 standard MB as DIMM Memory option 8 MB 16 MB 32 MB 64 MB and 128 MB DIMM card max 256 MB CMOS RAM 114 bytes 4 kilobytes Video 13 3 inch 64K colors 1024x768 pixel XGA TFT color LCD 14 1 inch 64K colors 1024x768 pixel XGA TFT color LCD Diskette drive removable 720KB 1 2MB 1 44MB 3 mode 3 5 inch Hard disk drive e 3 2GB 2 5 inch
405. sure to unlock both ends of the PCMCIA connector before removing the PCMCIA slot assembly from the system board H ThinkPad 760 9546 9547 279 Models 760XL 760XD Hexhead Screws 5 0 mm Screws Shipped with PCMCIA 280 IBM Mobile Systems HMM Hexhead Screws 5 0 mm Screws Shipped with PCMCIA Step Size Quantity Torque 14mm Nylon 2 2 5 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 760 9546 9547 281 1160 Palm Rest e Top Cover 1060 e Keyboard Unit 1070 E Turn the keyboard upside down A 5 mm Flathead t 7 ae 8s 4mm 282 IBM Mobile Systems HMM 1170 Keyboard Information Panel e Top Cover 1060 e Keyboard Unit 1070 e Palm Rest 1160 Note When pulling the lever off the foot E separate the lower part of the lever from the foot by inserting a pointed device through the hole in the foot ThinkPad 760 9546 9547 283 Y O X AR DI x i Note When replacing affix the model number label IBM Mobile Systems HMM 284 1180 Keyboard Cable e Top Cover 1060 e Keyboard Unit 1070 e Palm Rest 1160 Note When pulling the lever off the foot E separate the lower part of the lever from the foot by inserting a pointed device through the hole in the foot ThinkPad 760 9546 9547 2
406. switch cover halfway up as shown Then pull the switch lever out to remove 262 IBM Mobile Systems HMM 4 mm Thin head for CD non upgradable model 6 mm CD ROM Models amp Notes 1 Step E is a DSP model unique step DSP models are e Models 760C 760E 760CD 760ED 760XD 2 In step H gently push the levers to avoid flexing them Step Size Quantity Torque 6mm Nylon 2 4 kgem 8 8mm Nylon 4 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 760 9546 9547 263 Models 760XL 760XD For Models 760XL or 760XD raise the system board assembly slightly to disconnect the DIMM adapter card in step EJ Be careful not to damage the IR flexible cable under the DIMM adapter card Then remove the IR flexible cable in step FR When replacing Refer to the following figure to locate the DIMM adapter card Make sure that the connector of the DIMM adapter card is connected firmly A loose or wrong connection can cause memory errors 264 IBM Mobile Systems HMM Other Models When replacing When replacing the power switch align the power switch and power actuator in step H of the following figure Check that the power switch operates correctly before tightening any screws a Video Card 1 N Base Cover Thin
407. symptom is not listed go to Undetermined Problems on page 51 Note For IBM devices not supported by diagnostic codes in the ThinkPad notebook computers see the manual for that device Numeric Error Codes Symptom Error FRU Action in Sequence 10X System board 101 Interrupt failure 102 Timer failure 103 Timer interrupt failure 104 Protected mode failure 105 Last 8042 command not accepted 107 NMI test failure 108 Timer bus test failure 109 Low meg chip select test 161 1 Go to Checking the Dead battery Backup Battery on page 36 2 Backup battery 3 System board 163 1 Set time and date Time and Date was not 2 System board set 40 IBM Mobile Systems HMM Symptom Error FRU Action in Sequence 173 Configuration data was lost 1 Select OK in the error screen then set the time and date 2 Backup battery 3 System board 174 Configuration error Perform Checking the Installed Devices List on page 55 before changing any FRUs 1 Check Device Configuration 2 Hard disk drive 3 System board 184 Reset the POP power on POP check sum error password in Easy Setup 190 Go to Checking the Depleted battery pack was installed when the power was on Battery Pack on page 35 191XX System board PM initialization error 195 Check if the configuration The configuration read fro
408. tages is not correct replace the power supply If replacing the power supply does not correct the 626 IBM Mobile Systems HMM problem reinstall the original power supply and replace the main card Power Supply Connector and H Red Yellow C t Pin V de Red cord 5V Yellow cord 12V Power Supply Connector H 432 1 ee Pin Signal V de Min V dc Max 1 2 CVCC 19V 21V 3 4 GND ni Power Supply Connector 3 1 4 2 Pin Signal V de Min V de Max 1 12V 11 4V 13 2V 2 3 GND 4 5V 4 53 V 5 5 V SelectaDock III 3547 003 627 Power Supply Connector H 1 2 19 20 Pin Signal V dc V dc Min Max 1 VCC off 2 0 V 4 5 V 2 3 GND 4 SUB 12 11 4 V 12 6 V V 5 GND 6 7 12 V 11 4 V 12 6 V 8 GND 9 11 3 3 V 3 0 V 3 6 V 12 14 GND 15 17 5 V 4 75 V 5 25 V 18 20 GND Power Supply Connector J DO a Ta Pin Signal V dc Min V dc Max 1 red Fan off Ov 0 5 V 2 black GND Checking the Installed Devices List If a device is installed but the icon appears in a gray shade rather than a dark shade on the basic diagnostics screen the device is defective Reseat the device connectors If the symptom remains replace the device or the system board of the computer If
409. te To run the diagnostics refer to Running the Diagnostics on page 449 3 Use the following table with the verified symptom to determine which page to go to Search the symptoms column and find the description that best matches your symptom then go to the page shown in the Go To column Symptoms Verified Go To Power failure The power indicator does not go on or stay on Power Systems Checkout on page 422 POST does not complete No beeps or error codes are displayed The configuration is not the same as the installed devices Symptom to FRU Index on page 432 and then use the No Beep Symptoms table Checking the Installed Devices List on page 450 POST beeps but no error codes are displayed Symptom to FRU Index on page 432 and then use the Beep Symptoms table POST detected an error and displayed numeric error codes The diagnostic test detected an error and displayed a FRU code Symptom to FRU Index on page 432 and then use the Numeric Error Codes table FRU Codes on page 438 Other symptoms such as LCD display problems Symptom to FRU Index on page 432 and then use the other symptom table Symptoms cannot be re created Intermittent problems Use the customer reported symptoms and go to Symptom to FRU Index on page 432 ThinkPad 765D 9546 765L 9547 415 Memory
410. tem board Pe Or Device Device cable System board oN ThinkPad 760 9546 9547 233 Infrared Related Symptoms Symptom Error FRU Action in Sequence Unable to communicate 1 Make sure the setup using the Infrared IR Port for the IR is correct 2 Make sure there are no fluorescent lights near the computer The computer may receive optical noise from the fluorescent light 3 Reseat the IR unit 4 Run the advanced diagnostic test If an error occurs and a FRU code is displayed replace the parts shown by the FRU code Other Symptoms Symptom Error FRU Action in Sequence Errors occur only when Port See Port Replicator Replicator is used Checkout in the Common Devices Checkout section PCMCIA slot pin is PCMCIA slots assembly damaged Note If you cannot find a symptom or error in this list and the problem remains see Undetermined Problems on page 235 Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should only be considered when a recurring problem exists When analyzing the intermittent problem do the following 1 Run the advanced diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRUs 3
411. ternal diskette drive connector and there is not a diskette drive in the UltraBay Il reseat the external diskette drive connector If the error persists replace the following FRUs one at a time a External diskette drive kit b Video card c System board 14 If no error occurs when you test the formatted diskette suspect the diskette that was used when the customer reported the problem Fan Checkout To check the fan listen for the fan If it does not run replace it If the fan run do the diagnostic test 1 Start the Easy Setup 2 Click on Test 3 Press Ctrl A to enter the advanced diagnostic mode ThinkPad Connection windows appears 4 Click on Exit The keyboard layout screen appears 5 Click on Exit 6 Click on SystemBoard then press Enter to run the test Follow the description on the window If the test detects the fan problem replace it Game Port Checkout Do the following if a joystick problem occurs 1 Connectthe joystick to the game port Go to the Easy Setup menu Move to an item with the joystick Press any button of the joystick Verify that all buttons work correctly AARON If either the joystick or a button does not work replace the video card If the problem persists replace the system board Indicator Panel Checkout If an indicator panel problem occurs do the following 1 Power off the computer 2 Power on the computer All the icons in the indicator panel should appear
412. test begins and the following pop up appears SCSI Subsystem Diagnostics Utility V3 0 SCSI Devices Test Menu Select one 1 All 2 device name IDO device name D IDn Test in Process b I T device name ID5 8 device name ID6 9 device name ID7 0 Exit Enter F3 Exit 638 IBM Mobile Systems HMM If the test is successful the following appears SCSI Subsystem Diagnostics Utility V3 0 SCSI Devices Test Menu r Select one 1 All 2 device name IDO 3 device name ID1 device name 1D IDn Test Passed 8 device name ID6 9 device name 1D7 0 Exit Enter F3 Exit If the test is unsuccessful the following appears SCSI Subsystem Diagnostics Utility V3 0 SCSI Devices Test Menu m Select one 1 All Di device name IDO 3 device name ID1 4 device name a IDn Test Failed 7 8 device name ID6 9 device name ID7 0 Exit Enter F3 Exit SelectaDock III 3547 003 639 Symptom to FRU Index The Symptom to FRU Index lists error symptoms and possible causes The most likely cause is listed first Note Replace the FRUs one at a time in th
413. test on base memory If an error appears replace the system board 5 Power off the computer and reinstall the DIMM then power on the computer Verify the memory size then test the memory If an error appears replace the DIMM 532 IBM Mobile Systems HMM If memory problems occur intermittently use the loop option to repeat the test When the test detects an error an error log is printed on the printer connected to the parallel port See Displaying the Error Log on page 564 for more information Flash Memory Update System setup programs and diagnostic tests are stored in flash memory A flash memory update is required for the following conditions e New versions of system programs e New features or options To update the flash memory do the following 1 Get the appropriate diskette containing the update 2 Insert the System Program Service diskette into drive A and power on the computer with ac power and a fully charged battery 3 Select Update system programs from the menu o DSP Checkout Go to the diagnostic menu by selecting Test in the Easy Setup menu 2 Select DSP and run the diagnostic tests 3 If the test detects a DSP problem replace the modem card Power Systems Checkout To determine whether a power systems problem is due to the AC Adapter or the battery pack do the following 1 Remove the battery pack 2 Connect the AC Adapter and check that power is supplied 3 Disconnect the AC Ada
414. the error is detected The error is also logged in the system memory Do the following to display the errors 1 End the test if it is running Press Ctrl A to select the advanced diagnostic mode Press Ctrl E The error log appears To exit the screen select the cancel icon or press Esc arwhN The error log is not saved when the system is powered off Checking the Installed Devices List If a device is installed but the icon appears in a gray shade rather than a dark shade on the basic diagnostics screen the device is defective Reseat the device connectors If the symptom remains replace the device or the system board If needed adjust the contrast control to clearly distinguish the shades of the icon If a device that is not installed appears in a dark shade for example FDD 2 appears in a dark shade when NO second FDD is installed do the following 1 Replace the first device in the configuration such as an FDD 1 2 If the problem remains replace the system board The Parallel and Serial icons are always displayed in a dark shade because the icons represent subsystems of the system board and not the attachment of the devices The FDD 1 icon represents the first drive in the system configuration for each type of device For Model ThinkPad 720 and 720C FDD 1 represents an external diskette drive attached through the external diskette drive connector Similarly the FDD 2 icon represents the second drive usu
415. the failure repeatable Has this configuration ever worked If it has been working what changes were made prior to it failing ls this the original reported failure e Reference Diskette Version Type and revision level e Hardware configuration Print out print screen configuration from Reference Diskette currently in use BIOS level e Operating system software Type and revision level m Important To eliminate confusion identical systems are considered identical only if they 1 Are the exact machine type and models 2 Have the same BIOS level 3 Have the same adapters attachments in the same locations 4 Have the same address jumpers terminators cabling 5 Have the same software versions and levels 6 Have the same Reference Diskette version 7 Have the same configuration options set in the system 8 Have the same setup for the operation system control files Comparing the configuration and software set up between working and non working systems will often lead to problem resolution Miscellaneous Information 699 Phone Numbers U S and Canada Authorized Dealers or Servicers Number 919 517 0001 800 528 7705 800 937 3737 800 426 2472 800 IBM DEAL 800 342 6672 303 924 4015 800 426 7763 800 237 5511 800 327 5711 800 426 1484 800 388 7080 Information Bulletin Board Service PC Company Bulletin Board Service TSS Only BM Business Partner Educatio
416. the system expansion connector at the rear of the computer 1 Power off the computer 2 Remove the failing devices from the replicator 3 Unplug the AC adapter from the replicator if attached 4 Remove the port replicator from the computer 5 Reconnect the failing device directly to the computer If another device occupies the connector remove it first 6 Go to General Checkout and follow that procedure 7 If the advanced diagnostic device test does not find an error suspect a problem with the port replicator or the system expansion bus 8 Power off the computer and reconnect the port replicator 9 Power on the computer and run the following advanced diagnostic tests e Serial port test with the wrap plug installed on the replicator e Parallel port test with the wrap plug installed on the replicator e PCMCIA 2 test with the PC test card installed e FDD 2 FDD 1 if no drive is installed in the computer drive test on the failing device 10 If diagnostic errors appear replace the replicator or diskette drive attachment unit If the problem remains after the replacement replace the system board 11 If power problems appear only when using the replicator replace the replicator If power shut downs occur intermittently when using PCMCIA 2 devices via a port replicator suspect an over current problem Some PCMCIA devices use more power if the maximum usage of each device occurs simultaneously the total
417. the torque specified Do not use the screw that you removed use a new screw 170 IBM Mobile Systems HMM 1100 System Board DIMM If Installed 1020 e Battery Pack 1030 e Keyboard Unit 1050 e LCD Assembly 1060 e Speaker 1070 e Hard Disk Drive 1080 e PCMCIA Slot Assembly 1090 Notes fl The system unit serial number must be restored when the system board is replaced To restore the system unit serial number select the option Set system identification on the maintenance diskette The flash ROM on the system board contains the vital product data VPD that is the system unit serial number system board system number and other computer unique data 2 Do not power off the computer when restoring the VPD The system unit serial number label is attached to the base cover Step Length Quantity Torque 4 mm X 6 3 0 kgem A 3 mm 1 2 0 kgem Note Make sure you use the correct screw and tighten it to the torque specified Do not use the screw that you removed use a new screw ThinkPad 560 560E 2640 171 TZ Step Length Quantity Torque B 4 mm Nylon 2 4 0 kgem Note Make sure you use the correct screw and tighten it to the torque specified Do not use the screw that you removed use a new screw 172 IBM Mobile Systems HMM 2010 LCD Front Cover e Battery Pack 1030 e Keyboard Unit 1050 e LCD Assem
418. thead 5 Nut M2 5 5 M2 6 x 5 Deform 5 M2 5 x 14 5 M2 5 x 4 Thin Head 5 M1 4 x 1 8 Thin Head 5 M2 x 4 3 Thin Head 5 Nylon Screw Kit 97H3449 Includes the following M2 5 x 4 20 M2 5 x 6 15 M2 5 x 8 10 M2 5 x 14 5 M2 x 14 5 Nylon Screw Kit M2 5 x 4 1000 97H3444 M2 5 x 6 1000 97H3445 M2 5 x 8 1000 97H3446 M2 5 x 14 500 97H3447 M2 x 14 500 97H3448 514 IBM Mobile Systems HMM DAA Assembly Connector for EMEA 1241572 Austria 59G1041 Australia 59G1040 Belgium 43G3414 Denmark 59G1042 Finland 54F0715 France 4525652 Germany 779765 Malaysia 59G1066 Netherlands 80G3480 Norway 59G1044 New Zealand 80H3465 PRC and Hong Kong 54F0693 Sweden 54F0717 Switzerland 59G1057 Taiwan 59G1067 Thailand 59G1064 U K 59G1045 PSTN Cable Austria 58G4386 Australia 58G4343 Belgium 58G4346 Denmark 58G4333 Finland 58G4334 France 58G4335 Germany 58G4347 U S Thailand Malaysia Singapore and Hong Kong 43G3398 Netherlands 58G4340 New Zealand and PRC 58G4332 Norway 58G4334 Sweden 58G4336 Switzerland 58G4348 U K 58G4345 ThinkPad 765D 9546 765L 9547 515 Options Notes 1 When you replace the AC Adapter or the Quick Charger use the one for the country you are in even if the computer is from a different country 2 The warranty for the system unit does not apply to all options 720MB Hard Disk Drive Assembly 29H9229 810MB Hard Disk Drive Assembly 29H9366 1 08GB Hard Disk Drive Assembl
419. ting 380 385 2635 104 Models 380 380D 385 385D 104 Models 380E 380ED 385E 385ED i 106 Models 380 380D 385 385D 108 Models 380E 380ED 385E 385ED i 111 Common Option Parts List 115 24 IBM Mobile Systems HMM Read This First Before you go to the checkout guide be sure to read this section m Important Notes e Only certified trained personnel should service the computer e Read FRU service procedures before replacing any FRUs e Be extremely careful during write operations such as copying saving or formatting Drives in the computer that you are servicing might have been rearranged or the drive startup sequence might have been altered If you select an incorrect drive data or programs can be written over e Replace FRUs only for the correct model When you replace the FRU make sure the model of the machine and FRU part number are correct by referring to the part list e FRUs should not be replaced because of a single unreproducible failure Single failures can occur from a variety of reasons that have nothing to do with a hardware defect such as cosmic radiation electrostatic discharge or software errors FRU replacement should be considered only when a recurring problem exists If this is suspected clear the error log and run the test again Do not replace any FRUs if log errors do not reappear e Be careful not to replace a nondefective FRU
420. tion such as an HDD an FDD or a CD ROM drive in the UltraBay Il tray Remove the device that is installed in the UltraBay II then remove the UltraBay II tray or device tray as follows Attention A hard disk or a diskette drive is sensitive to physical shock Be careful not to drop or apply any shock to these devices UltraBay Il Tray 660 IBM Mobile Systems HMM 1050 Device Space Bay Frame e Port Replicator 1010 gt O D O no A ols N E x j o 2 I Pai Sle OE x S d 2 ao S 661 SelectaDock III 3547 003 1060 Upper Cover m Important Port Replicator 1010 Option Card Cover and Option Card 1020 UltraBay Il 1040 Device Space Bay Frame 1050 Make sure all power cords are unplugged before removing covers Step Length Quantity Memo M 3 x 6mm 2 A M3x8mm 1 Flat head black Ho M3x 4mm 1 4 M 3 x 6mm 2 g M 3 x 8 mm 2 Self tapping screw M 3 x 8 mm 2 Black 8 M 3 x 8 mm 2 Black O M3x8mm 3 Self tapping screw 662 IBM Mobile Systems HMM gt Micro switch cable LED connector When replacing The following figure shows the route of the micro switch cable The cable goes through here Inside view SelectaDock Ill 3547 003 663 1070 Bracket e Port Replicator 1010 e Option Card Cover and Option Card 1020 e UltraBay Il 1
421. tium 90 MHz with 256KB L2 Cache Intel Pentium 120 MHz with 256KB L2 Cache Bus architecture e AT bus e VESA local bus for video subsystem Memory 8MB on the system board standard Memory option 4MB 8MB 16MB DIMM max 40MB DIMM adapter CMOS RAM 114 bytes VGA video 12 1 inch 64K colors 800x600 pixel TFT color LCD 10 4 inch 64K colors 800x600 pixel TFT color LCD Diskette drive removable 720KB 1 2MB 1 44MB 2 88MB 4 mode 3 5 inch 720KB 1 2MB 1 44MB 3 mode 3 5 inch Hard disk drive removable 760C 360MB 2 5 inch 720MB 2 5 inch 760CD 810MB 2 5 inch 1200MB 2 5 inch Enhanced video card 760CD Video accelerator Video capture and overlay Video composite in out MPEG hardware decoding MPEG2 CD ROM e 760CD removable 5 inch quadruple speed IDE interface DSP card Infrared transfer Audio function Fax modem function Telephony function MWave function Two IR ports IrDA 1 0 ASK 1 15 million bps PCMCIA One Type lll or two Type ll ThinkPad 760 9546 9547 241 Model 760E or 760ED Feature Description Processor e Intel Pentium 120 MHz with 256KB L2 Cache e Intel Pentium 133 MHz with 256KB L2 Cache e Intel Pentium 150 MHz with 256KB L2 Cache Bus architecture e PCI bus e VESA local bus for video subsystem Memory standard 8MB or 16MB o
422. tivity e Missing parts may be a symptom of unauthorized service or modification e HDD spindles can become noisy if subjected to excessive force or by being dropped e 19990303 errors can be caused by exposure to strong magnetic fields How to Disable the Power On Password 1 Power off the computer 2 Open the keyboard and remove the diskette drive or CD ROM drive and the battery pack 3 Install a jumper on the power on password connector on the left side of the FDD connector See Power On Password Connector on page 345 for location 4 Reinstall the battery pack and the diskette drive CD ROM drive 5 Power on the computer and wait until the POST ends Verify that the password prompt does not appear 7 After the service check is completed remove the jumper D To reactivate the password set the password again Supervisor and Hard Disk Passwords The supervisor password and the hard disk password HDP are security features that are used to protect the system and the hard disk data from unauthorized access No overriding capability is provided If only a hard disk password is set obtaining permission from the password owner to unlock the password is a prerequisite for running diagnostic tests and performing service If both supervisor password and hard disk password are set you can enter Easy Setup by pressing the Enter key or power on password at the supervisor password prompt In this case the
423. total amount of error free memory becomes less than 2 MB a 2XX POST error occurs and the system stops All the remaining memory is used as system memory When the POST memory test completes the usable memory size is compared with the configuration data If a mismatch is detected a 2XX error code occurs The user can continue with system operation by pressing Esc and F1 after restart and call for service at a later time The memory that is deallocated because of the POST process is kept by the hibernation or suspend functions For this memory to be tested it must be reconfigured as part of the original memory size You configure by turning the power off and on Deallocation support is done only by the POST for memory errors All irrecoverable memory errors that occur during normal operation cause an interrupt to the operating system Diagnostics for the SelectaDock Docking System The SelectaDock Docking System Options Diskette helps you troubleshoot the expansion unit SCSI adapter and SCSI device problems through a series of menus Run the diagnostics after you have completed the installation of your SelectaDock Docking System and SCSI devices to verify that these devices work correctly Do the following 1 Turn off the computer on the SelectaDock Docking System and external SCSI devices 2 Insert the Option Diskette the diskette is shipped with the SelectaDock III into drive A 3 Turn on all attached external SCSI devic
424. ttery Certaines batteries de secours contiennent du nickel et du cadmium Ne les d montez pas ne les rechargez pas ne les exposez ni au feu ni l eau Ne les mettez pas en court circuit Pour les mettre au rebut conformez vous la r glementation en vigueur Lorsque vous remplacez la pile de sauvegarde ou celle de l horloge temps r el veillez n utiliser que les mod les cit s dans la liste de pi ces d tach es ad quate Une batterie ou une pile inappropri e risque de prendre feu ou d exploser Die Bereitschaftsbatterie die sich unter dem Diskettenlaufwerk befindet kann geringe Mengen Nickel und Cadmium enthalten Sie darf nur durch die Verkaufsstelle oder den IBM Kundendienst ausgetauscht werden Sie darf nicht zerlegt wiederaufgeladen kurzgeschlossen oder Feuer oder Wasser ausgesetzt werden Die Batterie kann schwere Verbrennungen oder Ver tzungen verursachen Bei der Entsorgung die rtlichen Bestimmungen f r Sonderm ll beachten Beim Ersetzen der Bereitschafts oder Systembatterie nur Batterien des Typs verwenden der in der Ersatzteilliste aufgef hrt ist Der Einsatz falscher Batterien kann zu Entz ndung oder Explosion f hren Alcune batterie di riserva contengono una piccola quantit di nichel e cadmio Non smontarle ricaricarle gettarle nel fuoco o nell acqua n cortocircuitarle Smaltirle secondo la normativa in vigore DPR 915 82 successive disposizioni e disposizioni locali Quando si sostituisc
425. tuguese 29H9410 Russian 29H9416 Slovak 39H6979 Spanish 29H9404 Swedish or Finnish 29H9402 Swiss 46H5990 Turkish 29H9411 U K English 29H9396 U S English 29H9395 ThinkPad 760 9546 9547 373 Model 760XL IBM Mobile Systems HMM 374 Index Part 760XL 1 2 3 4a 4b 5a 5b 12c 16b 16c 17 18a 18b 18c 18d 18e 19a 19b 19c 21a 21b LCD Assembly 12 1 TFT Standby Battery LCD Indicator Assembly Cover LCD Indicator Assembly Volume Knob See Keyboard Misc parts Keyboard Foot Keyboard FPC Bracket See Keyboard Misc parts TrackPoint III Cap Keyboard See Keyboard Section Upper Shield Case Video Card Acoustic Spacer Volume Connection Cable Mic Connection Cable ESS Card External FDD Connector Rear Shield Case left Rear Shield Case right System Board SVGA PC Card Slot Eject Button Battery Pack Li ion HDD Removable Strap Hard Disk Drive 2 1 GB U S 9547 model U9C U9K Hard Disk Drive 5 1 GB EMI Sheet Rear Connector Door Base Cover For Japan PC Card Door Name Label Game Port Bracket Thermal Rubber Sheet Shield Plate right Shield Plate left DIMM Adapter Card 8 MB Lower Spacer FDD Blank Bezel FDD Bezel Option Cover 46H5725 29H9497 69H8403 46H5889 69H8404 39H7038 39H7035 84G6536 29H9213 46H5771 46H5495 29H9211 29H9210 46H5775 29H9203 46H5759 46H5758 46H5773 46H5751 46H6028 29H9232 29H9236 82H8489 00K7907 46H5497 46H5764 46H5756 46H5757
426. ty Memo g M2 5 x 6 mm Nylon 3 4 kgem M2 5 x 8 mm Nylon 4 4 kgem O M2 5 x 4 mm Nylon 2 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 765D 9546 765L 9547 471 Move the front IR unit in its location and make it free to disconnect the DIMM adapter card connector easily Note Raise the system board assembly a bit to disconnect the DIMM adapter card in step EY then remove the DIMM adapter Be careful not to damage the IR flexible cable under the DIMM adapter card Then remove the IR flexible cable in step IR cover When replacing Make sure that the connector of the DIMM adapter card is connected firmly Loose or wrong connection causes the memory error 472 IBM Mobile Systems HMM 1120 Upper Shield e Diskette Drive or CD ROM Drive 1020 e Battery Pack 1030 e Hard Disk Drive 1040 e Top Cover 1060 e Keyboard Unit 1070 e LCD Unit 1080 e Front IR and Rear IR 1090 e System Board Assembly 1110 Step Size quantity Torque M2 5 x 4 mm Nylon 2 4 kgem A M2 5 x 4 mm flathead 2 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 765D 9546 765L 9547 473 1130 External FDD Connector e Diskette Drive or CD ROM Drive 10
427. ty V3 0 Select one _ 1 Run the tests one time 2 Run the tests continuously J Enter F3 Exit The SCSI Devices Test Menu appears Select one of the devices SCSI Subsystem Diagnostics Utility V3 0 SCSI Devices Test Menu m Select one 1 All 2 device name IDO 3 device name ID1 4 device name ID2 5 device name ID3 6 device name ID4 7 device name ID5 8 device name ID6 9 device name ID7 0 Exit Enter F3 Exit The device name may be any of the following e SCSI hard disk e SCSI tape drive e SCSI CD ROM e SCSI optical drive e No device The SCSI controller of the SelectaDock Docking System appears as ID7 on the screen SelectaDock III 3547 003 637 If a SCSI device exists and a test medium is required to test the SCSI device the following pop up appears in this example a SCSI tape drive SCSI Subsystem Diagnostics Utility V3 0 rm SCSI Devices Test Menu Select one 1 All 2 device name IDO 3 device name ID1 rar 1 Insert a scratch TAPE in the drive o 8 device name IDG 9 device name ID7 0 Exit Enter F3 Exit 4 Insert the requested medium and wait approximately 30 seconds until the medium is loaded The
428. u use the correct screw and tighten the screw to the torque specified Do not use the screw that you 478 IBM Mobile Systems HMM When replacing The following figure shows the microphone cable path Top view Microphone Cable Core DC DC card ThinkPad 765D 9546 765L 9547 479 1170 DSP Card or ESS Card e Diskette Drive or CD ROM Drive 1020 e Battery Pack 1030 e Hard Disk Drive 1040 e Top Cover 1060 e Keyboard Unit 1070 e LCD Unit 1080 e Front IR and Rear IR 1090 e System Board Assembly 1110 e Upper Shield 1120 e External FDD Connector 1130 e Video Card 1140 e DC DC Card and Module Jack 1160 Step Size quantity Torque M2 5 x 4 mm Nylon 1 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw When replacing 1 The following figure shows the microphone cable path Microphone Cable Core or ESS Card 2 When replacing the DSP card make sure that the connector on the card is not loose If the connector does not connect properly no sound will be produced 480 IBM Mobile Systems HMM 1180 Lower Shield Case e Diskette Drive or CD ROM Drive 1020 e Battery Pack 1030 e Hard Disk Drive 1040 e Top Cover 1060 e Keyboard Unit 1070 e
429. ult diskette drive If you are servicing a High Speed Internal Data Fax Modem Models FC3632 and FC3650 at the DOS prompt for example A type IBMDIAG then press Enter If you are servicing a PCMCIA Data FAX Modem Models FC3634 and FC3635 at the DOS prompt for example A type ESTDIAG then press Enter Follow the instructions on the screen If you need help press F1 DID THE DIAGNOSTIC TESTS DETECT AN ERROR Yes No 002 The diagnostic tests have completed successfully If you suspect a problem go to Step 004 003 Go to the Symptom to FRU Index for the computer you are servicing 004 Check the PSTN cable and the DAA cable if installed for continuity IS THE CABLE S GOOD Yes No 005 Replace the defective cable s 006 Step 006 continues 684 IBM Mobile Systems HMM 006 continued Have the customer transmit a call WAS THE CALL TRANSMITTED SUCCESSFULLY Yes No 007 Go to Step 011 008 Have the customer receive an incoming call on the modem WAS THE INCOMING CALL RECEIVED Yes No 009 Go to Step 014 010 The diagnostic tests have completed successfully If you still suspect a problem that is not software related replace the External DAA then replace the modem 011 Have the customer transmit a call at a lower speed WAS THE CALL TRANSMIT
430. upport PSMT PS 1 Warranty Customer Helpline PS 1 Warranty Service DOAs Publications Ordering Service Management Support Service Management Support Service Warranty Manager Service Warranty Manager Service Quality Programs Service Quality Programs Skill Dynamics Education ThinkPad EasyServe Warranty Claim Fulfillment Warranty Claim Reimbursement Warranty Claim Reimbursement Warranty Claim Parts Inquiry Warranty Provider Support Hotline Warranty Service ThinkPad Miscellaneous Information 701 Notices References in this publication to IBM products programs or services do not imply that IBM intends to make these available in all countries in which IBM operates Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Subject to IBM s valid intellectual property or other legally protectable rights any functionally equivalent product program or service may be used instead of the IBM product program or service The evaluation and verification of operation in conjunction with other products except those expressly designated by IBM are the responsibility of the user IBM may have patents or pending patent applications covering subject matter in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing
431. ustomers in Canada should call IBM HelpPC at 800 565 3344 for assistance or down load information The Canadian BBS phone numbers are Montreal 514 938 3022 Toronto 905 316 4255 Vancouver 604 664 6464 Winnipeg 204 934 2735 FRU Replacement Sirategy m Before Replacing Parts Ensure that all diskette fixes are installed prior to replacing any FRUs listed in this manual Use the following strategy to prevent unnecessary FRU replacement and service expense e If you are instructed to replace a FRU and that does not correct the problem reinstall the original FRU before you continue e Some computers have both a processor board and a system board If you are instructed to replace either the processor board or the system board and the first board that you replaced does not correct the problem reinstall the original board then replace the other processor or system board e f an adapter or device consists of more than one FRU an error code may be caused by any of the FRUs Before replacing the adapter or device remove the FRUs one by one to see if the symptoms change Replace only the FRU that changed the symptoms m Attention A customized setup configuration other than default settings may exist on the computer you are servicing Running Automatic Configuration may alter those settings Note the current configuration settings using the View Configuration option and verify that the settings are in
432. ut on page 130 2 Diskette 3 Diskette drive assembly 604 Unacceptable ID was read 1 Go to Diskette Drive Checkout on 1701 Hard disk controller failure 1780 1790 Hard disk 0 error 1781 1791 Hard disk 1 error from the diskette drive page 130 2 Diskette drive assembly 3 System board 11XX 1 Serial device 1101 Serial_A test failure 2 Communication cable 3 System board 12XX 1 System board 1201 Serial_B test failure infrared 17XX 1 Hard disk drive 2 System board 140 IBM Mobile Systems HMM Symptom Error FRU Action in Sequence 24XX 2401 System board video error 1 System board 808X 8081 PCMCIA presence test failure PCMCIA revision number also checked 8082 PCMCIA register test failure 1 PCMCIA Slot Assembly PCMCIA device 3 System board p 860X Pointing device error when TrackPoint III is disabled 8601 System bus error 8042 mouse interface 8602 External mouse error 8603 System bus error or mouse error External mouse 2 External keyboard 3 System board 861X Pointing device error when TrackPoint III is enabled 8611 System bus error l F between 8042 and IPDC 8612 TrackPoint error 8613 System board or TrackPoint error 1 Reseat the keyboard cable on the system board 2 Keyboard 3 External mouse 4 System board 19990301 19990302 19990305
433. uter is operating with ac power 430 IBM Mobile Systems HMM Computer also exits suspend mode when timer conditions are satisfied for entering hibernation mode Hibernation Mode Note Before using the hibernation mode the hibernation file is needed In hibernation mode the following occurs e The system status RAM VRAM and setup data are stored on the hard disk e The system is powered off Notes 1 In the ThinkPad Configuration program the computer can be set to suspend hibernate while docked 2 The computer cannot enter hibernation mode when e Itis powered with ac power anda communication PC Card is used e Itis attached to a Dock I Events that cause the computer to enter hibernation mode e Hibernation mode is requested by the Fn key Fn F12 e Timer conditions are satisfied in suspend mode e A critically low battery condition occurs e The PS2 HIBernation command is set in the ThinkPad Configuration program The computer exits hibernation mode and resumes operation when the power on switch is turned on When power is turned on the hibernation history in the boot record on the hard disk is recognized and system status is restored from the hard disk to resume operation ThinkPad 765D 9546 765L 9547 431 Symptom to FRU Index The symptom to FRU Index lists the symptoms and errors and the possible causes The most likely cause is listed first Note Perform the FRU rep
434. w Cap Screw Tape Hinge Group 46H5714 Note Includes the following parts 6 Hinge R L Screw Cap Interface Cable Group 46H5717 Note Includes the following parts 8 Interface Cable Assembly Screw Cap ThinkPad 760 9546 9547 383 LCD Unit 12 1 SVGA P N 29H9226 ASM P N 73H6599 384 IBM Mobile Systems HMM LCD Cover Group 46H5711 Note Includes the following parts 1 Screw Cap Large Front Cover Guide R L Hinge Cover R L Rear Cover Slide Knob Screw Cap Screw Tape Hinge Group 46H5714 Note Includes the following parts 6 Hinge R L Screw Cap Interface Cable Group 46H5718 Note Includes the following parts 4 Interface Cable Assembly Screw Cap ONAWHND ThinkPad 760 9546 9547 385 LCD Unit 10 4 SVGA P N 29H9227 IBM Mobile Systems HMM 386 LCD Cover Group 46H5712 Note Includes the following parts 1 Front Cover Guide R L Hinge Cover R L Rear Cover Slide Knob Screw Cap Screw Tape Hinge Group 46H5715 Note Includes the following parts 5 Hinge R L Screw Cap Interface Cable Assembly 46H5719 Note Includes the following parts NO PND 3 Interface Cable Assembly Screw Cap ThinkPad 760 9546 9547 387 LCD Unit 10 4 VGA P N 46H5355 7 _ 388 IBM Mobile Systems HMM LCD Cover Group 46H5712 Note Includes the following parts 1 Front Cover Guide R L Hinge Cover R L Rear Cover Slide Knob Screw Cap Screw
435. when replacing 312 IBM Mobile Systems HMM Lift the LCD front cover a bit then remove the microphone cable m When replacing Position the microphone cable as shown li g Be careful not to put the cable between the front d cover and the rear cover A wy Rear view ThinkPad 760 9546 9547 313 5020 LCD Panel e LCD Cover 5010 Note Be careful not to scratch or soil the surface of the LCD panel when replacing it Step Length Quantity Memo M2 5 x 6 mm 3 Note Make sure you use the correct screw when replacing 314 IBM Mobile Systems HMM Lift the LCD panel slightly E then disconnect the flexible cable Qj A Don t touch here m When replacing Attention It is not safe to touch the inverter card connecter J A loose or incorrect connection of the inverter card connector J can cause a serious problem When replacing the inverter card make sure the connector is connected correctly ThinkPad 760 9546 9547 315 5030 Interface Cable Assembly Hinges e LCD Cover 5010 e LCD Panel 5020 When replacing the interface cable assembly H When replacing the hinges 316 IBM Mobile Systems HMM LCD Unit 12 1 XGA P N 46H5735 ASM P N 46H5731 6010 LCD Cover Notes 1 Be careful not to scratch the LCD cover when removi
436. when the startup sequence was being updated 186 188 EEPROM CRC 2 error Reset the startup sequence in Easy Setup System board Set the system identification using the ThinkPad Hardware Maintenance Diskette Version 1 30 190 Depleted battery pack was installed when the power was on Go to Checking the Battery Pack on page 424 The configuration read from the hibernation area does not match the actual configuration 191XX 1 System board PM initialization error 2 CPU card 195 Check if the configuration was changed For example check if the DIMM is added or disk drive is from another computer 196 Read error occurred in the hibernation area of the HDD 1 Runthe hard disk drive test 2 Hard disk drive 205 Memory test failure on on board memory 221 ROM to RAM remap error 1XX System board 2XX 1 Go to Memory 201 Memory data Checkout on Sik page 416 202 Memory line error 2 DIMM or DIMM 00 15 adapter 203 Memory line error 3 System board 16 23 301 303 304 305 3XX 301 Keyboard error 1 Go to Keyboard or Auxiliary Input Device Checkout on page 418 2 Keyboard Video card 4 External numeric keypad External keyboard Keyboard mouse cable 7 System board g oa 434 IBM Mobile Systems HMM Symptom Error FRU Action in Sequence 601 6XX 601 Diskette drive or contr
437. xternal diskette drive Power on indicator Suspend indicator Charge indicator EBSSEEBESBEBEREENOENONESnNE Note If the DVD and Enhanced Video Adapter is used JJ B Hare available 608 IBM Mobile Systems HMM Bottom View Coin screw or security screw Hard disk drive DVD adapter card slot Front infrared port Security screws DIMM slot A 14 5 6 ThinkPad 770 9548 9549 609 Parts Listing 770 9548 9549 Model 770 IBM Mobile Systems HMM 610 Index Part 14 27 28 29 LCD Assembly See LCD FRU Indicator Panel Keyboard See Keyboard Section Standby Battery Upper Shield Case Fan Video Card Modem Card PC Card Slots Assembly System Board FDD Assembly DIMM Cover Base Cover For 14 1 model For 13 3 model Stereo Speaker Assembly For 14 1 model Korea model For 13 3 model Korea model Backup Battery Eject Lever See Mech Group Microphone Assembly with holder Lower Shield Case DVD Card Battery Pack Lithium lon LED Card CPU Card 200 MHz Pentium L2 512 CPU Card 233 MHz Pentium L2 512 Heat Sink DC DC Card Eject Holder Asm See Mech Group Hard Disk Drive 3 2 GB Hard Disk Drive 4 GB Hard Disk Drive 5 1 GB Keyboard Bezel For 14 1 model Korea model For 13 3 model Korea model Center Cover Hinge Cap Right and Left 1240448 1240428 05K4468 05K4469 1240410 1240412 05K4475 10L1574 12J0425 12J0421 12J0401 12J0402 12J0415 05K45
438. y pack If the resistance is correct replace the subcard ThinkPad 380 385 2635 35 Checking the Backup Battery 1 Power off the computer and unplug the AC Adapter from the computer 2 Turn the computer upside down 3 Remove the DIMM cover and backup battery see 1010 Battery Pack on page 59 4 Measure the voltage of the backup battery See the following figure Note Be careful not to measure the wrong side of the backup battery Black Red Wire Voltage V dc Red 2 5 to 3 7 Black Ground e If the voltage is correct replace the system board e If the voltage is not correct the backup battery has been discharged Replace the backup battery e If the backup battery discharges quickly after replacement replace the system board Common Device Checkout If you suspect a common device problem see the appropriate power supply check in the following list e Port Replicator Checkout e External Display Self Test Port Replicator Checkout Use the following procedure to isolate a port replicator problem A port replicator attaches to the system expansion connector at the rear of the computer 1 Power off the computer 2 Remove the failing devices from the replicator 3 Unplug the AC adapter from the replicator if attached 4 Remove the port replicator from the computer 36 IBM Mobile Systems HMM 5 Reconnect the failing device directly to the computer
439. y 29H9367 1 2GB Hard Disk Drive Assembly 29H9228 1 4GB Hard Disk Drive Assembly 82H8884 2 1GB Hard Disk Drive Assembly 82H8489 3GB Hard Disk Drive Assembly 45H8791 Audio Cable 66G5180 Battery Pack NiMH 29H9233 Battery under Spacer 29H9369 Cable Travel Charger Assembly 85G1531 Car Battery Adapter 49G1148 Conversion Cable Game Port 29G9269 Conversion Cable Video 85G1897 External Battery under Spacer 29H9369 External Diskette Drive Box Kit 66G5069 FDD 4 mode 2 88MB 29H9372 FDD External Box Kit 66G5069 Hard Disk Drive over Pack 39H7040 Headset 85G1529 Interface Cable to System for Keyboard 84G2531 Interface Cable to Keyboard for Keypad 84G2532 Mini DIN to Mini DIN Cable 84G6474 Microphone 66G7871 Model Label 46H6034 Name Label 66G9228 PCMCIA Cartridge 84G1303 PCMCIA RF Cartridge 84G1304 Port Replicator 66G3575 Port Replicator with PCMCIA 66G3574 PS 2 Miniature Mouse 95F5723 Quick Charger 85G1530 Quick Charger Cable 85G1531 Second HDD Tray 29H9295 Small Car Battery Adapter 84G4359 Travel Charger Assembly 85G1530 Wall Plug 85G2367 SO DIMM 8 MB 42H2767 SO DIMM 16 MB 42H2768 SO DIMM 32 MB 42H2769 SO DIMM 64 MB 42H2817 516 IBM Mobile Systems HMM Numeric Keypad Belgian Canadian French Danish Dutch French German Greek Hebrew Icelandic Italian Japanese Norwegian Spanish Swedish or Finnish Swiss French Swiss German Turkish U K English U S English Black Keypad French German Italian Norw
440. y foreign material in the FDD e Diskette drive damage caused by the diskette drive cover being pressed or by the insertion of diskettes with multiple labels e Damaged or bent diskette eject button e Fuses blown by attachment of a nonsupported device e Forgotten computer password making the computer unusable If the following symptoms are present they may indicate damage caused by nonwarranted activity e Missing parts might be a symptom of unauthorized service or modification e HDD spindles can become noisy from being subjected to excessive force or from being dropped e 19990303 errors can be caused by exposure to strong magnetic fields ThinkPad 560 560E 2640 125 How to Disable the Power On Password Pro Da a 7 8 9 Power off the computer Remove the frame see 1040 Frame on page 160 Flip the keyboard over as shown in the figure Jumper the two password jumper pads either R364 or R39 on the system board l odel 560 or gt Model 560E Power on the computer to clear the password Replace the keyboard and the frame Note When replacing the frame make sure the frame fits correctly If it is not in place the click buttons of the TrackPoint III cannot be pressed See the note in 1050 Keyboard Unit on page 163 Replace the screws Power on the computer and wait until the POST ends Verify that the password prompt does not appear To reactivate the
441. ystems HMM 8 20X CD ROM 1240115 Step Size Quantity Torque M 2 x 1 7mm Special head 4 1 5 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 380 385 2635 69 1050 Speaker Microphone e Battery Pack 1010 e Keyboard Unit 1030 e CD ROM FDD Assembly 1040 Models 380 380D 385 and 385D A E Speaker E BE G Microphone Note To remove the microphone easily pull up the upper shield slightly Step Size Quantity Torque 6 M 2 5 x 6 Special head 2 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw 70 IBM Mobile Systems HMM Models 380E 380ED 385E and 385ED EZ Speaker E E Microphone Note To remove the microphone easily pull up the upper shield slightly Step Size Quantity Torque 4 M 2 5 x 6 Special head 2 4 kgem Note Make sure you use the correct screw and tighten the screw to the torque specified Do not use the screw that you removed use a new screw ThinkPad 380 385 2635 71 1060 Hard Disk Drive m Attention Do not drop or apply any shock to the hard disk drive The hard disk drive is sensitive to physical shock Incorrect handling can cause damage and permanent

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