HP LaserJet Pro 300/400 Color MFP Service Manual
Contents
1. 0 60neneneenenaeeenenneeenenaeeennnaeee ne 31 vi Rear door stopper and link caps simplex Droduch 32 Rear door simplex produel ds detail 33 Rear deor duplex pred Wel cita caii ie Nina ra el eds 35 Rear cover and feed guide simplex product reeemeeeeee 37 Remove the rear cover and feed guide simplex product 37 Rear lower cover and rear door links duplex product 41 Remove the rear lower cover and rear door links duplex product 41 Rear door rib assembly duplex product sss 45 Remove the rear door rib assembly duplex product 45 BC TA 47 Control panel and right arm mount ara S REPRE i 48 Reinstall the control panel and right arm mount 49 Uppercover assembly intiss ankea Kanaa ie e PEE uraa kk 51 Remove the upper cover assembly ssssssssssssse 51 Reinstall the upper cover assembly ooouusson ennnen 53 DEE aaa aa a aa nn cater EEUU USER UH RURSUS tn 55 Remove E 55 Reinstall the lett covet im evi thea ii ia min d ekwi ie 57 eege 58 Remove the front door assembly sss 58 Reinstall the front door assembly sse eeennneennzzznnnnzzzzznnnnzzza 63 Intermediate Transfer belt TB lies pa a ti i 65 Reinstallihe LE 68 Drum motor M1 and developer motor M2 69 Reinstall the drum motor M1 and developer motor2. 1 94 Figure 1 95 Figure 1 96 Figure 1 97 Figure 1 98 Figure 1 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 Figure 1 Figure 1 Figure 1 Figure 1 Figure 1 Figure 1 Figure 1 Figure 1 Figure 1 Figure 1 Figure 1 Figure 1 Figure 1 Figure 1 Figure 1 ENWW Reinstall he lett cover 1 81 in aa nettet 57 Reinstall the let seven Dof bii i nets 57 Remove the front door assembly 1 of 10 insoara k oks a i ea 58 Remove the front door assembly 2 of 10 59 Remove the Trontdoorassembly 3 of HE coca ei a aa la e utan 59 Remove the fronfdoor assembly 4 of 10 sein kedda viem andone lai ii 60 Remove the front door assembly 5 af TO iiie nibni tii ae ci ap i 60 Remove the front door assembly 6 of 10 ns d diva ci a ci e ubl 61 Remove the front door assembly 7 of 10 61 Remove the front door assembly 8 of 10 sscccsncsesensnessseneedansnsmepsannsaarvenanniussanepnnadneransiannsrdeagns 62 Remove the trontdoor assembly 9 of TO sea aa a ba 62 Remove the Ironfdoor assembly 10 of TO assess pa ma aan boi ie io ia 63 Reinstall the front door assembly 1 of 2 63 Reinstall the front door assembly eieiei 64 Remove the BAIN i rara o Ra cea David ao oc ia once 65 Remove i Pape Eo sasa aaa at soia ii aa M ii i i atata 65 Remove ihe IIB Prof 6 socero ab oii aa ia ui ae td a a tt a aude 66 Remove the TUBE O iere EE 66 Remoye the BA GG sena nai ian ana i ni i la ta al 67 Remove the IIB 6 o
3. 6 eeeenenneeeeenneeeeeeenneeeee 98 Figure 1 136 Remove the duplex reverse drive assembly 4 of Al 99 Figure 1137 Remove the fuser Tof B ie noe 101 Figure 1 138 Remove the fuser 2 of B is not caii ce a bad ie e e te 102 Figure 1 139 Remove the fuser 3 of B d ssssssoesosecrnsnencessdecsduaopierndaessussencnniersansasecnenssadunpteapansoanepeatagents 102 Fi ure 1 140 Remove the fuser 40f B EE 103 Figure 1 141 Regeerung 103 Figure 1 142 Remove the fuser 6 of B nantes a un ca aa ni a kkk 104 Fig re 1 143 Removethe fuser 7 Of 8 kisi edu aa d ab gt a act 104 Figure 1 144 Remove the fuser 8 of B sn bieb kk da alias 105 Figure 1 145 Reinstall the fuser s0000sssoseressenccssnssnsnestnassenensearseenensencesennesneseenenseenassnnsesonscoonsnennanes 106 Figure 1 146 Remove the paper delivery assembly 1 of 4 ossuuunn n aa n aa n aa a aan naeeaan 107 Figure 1 147 Remove the paper delivery assembly 2 of 4 108 Figure 1 148 Remove the paper delivery assembly 3 of 4 108 Figure 1 149 Remove the paper delivery assembly 4 of 4 109 Figure 1 150 Remove the tray cassettes and optional Tray 3 assembly 1 of 2 110 Figure 1 151 Remove the tray cassettes and optional Tray 3 assembly 2 of 21 110 Figuie WEE ii avs ihe eer tasta a al i 117 Figure 22 DC controller TO ED a dde 119 Figure 23 Major CO IGN oaie aaa oua aaa ui pi beat a le de ni nic nara aa P tii ae dus 121 Figure 24 Mele cid Tels asian e leat i keta 123 xxi
4. PORE amaan 275 Appendix A Semice dna SUP pot laikad matias ai ara ie une dde 279 Hewlett Packard limited warranty statement 00 sssesseennnzznnnnzznznnznzzzzznzzzzzznzrizizzmiziizzzmtizzzzni 280 HP s Premium Protection Warranty LaserJet print cartridge limited warranty statement 282 Data stored on he print seadma ae e die ii ic nl o Ded 283 End User License Agreement sn se pia aria at a a ien n nu i li 284 ce ie a a te i e o 287 C stomer SUD DOM a cu cana ea ia A a dit dt 288 Appendix B Product side Heat hi muuseas 289 Physical sp cifications stia ea soia lia otel ae tdi er ati 290 Power consumption electrical specifications and acoustic emissions 0mnrenennene 290 Emmerek 290 Appendix C Regulatory nant 291 FCC regulahons aanus idamaa 292 Environmental product stewardship progkalt 2 a oi iale co o a e a e 292 WE 274 Ozone prod DROIT imaami 292 Power CONSUMPTION isi p rea T 292 Toner COMSUMPHION 25i tuse tak dents Aa di i i aa a e it a Ball 293 Paper Use aicea Rm 293 sri Me E 293 FP tase EE 293 Relorm end eweg VEER iesus uito HOST nsee POP EUR Me ita ida 293 United States and Puerto Rico eie atei se der erben br en b iA e i 293 Multiple returns more than one cartridge 294 Single EMAS in kai i T 294 Shippi
5. Press OK for available media 168 Magenta Cartridge LOW cina uta a it Daria la b ala web e og 168 Magenta in wrong position 168 Magenta Very Low erret to tear akt e E eost pa ote denke 168 Manual Duplex Load Tray 1 Press OK sssoiisnnnn naan 169 Manual feed SIZE TYPE Press OK to use available media 169 Memory Tow Press CIS cede Coa ali n a 169 Memory is low Try again later nain ns 169 Memory low Only 1 copy made Press OK to continue 170 Misprint Press OK eise e e a DERE Pa Nuon deed 170 Se il Tone c ian 170 No fax answer Canceled send LL nenea 170 No fax answer Redial pending viveret vaan 171 e E DE 171 Print failure press OK If error repeats turn off then on 172 Remove shipping lock from color cartridge 172 Remove shipping locks from cartridges sse eeneennznnnnnnnnnni 172 Replace color ssikkat lii jitma ab 172 Scanner error Turn off then on 172 Scanner reserved for PC scan 2Lse ss seennnnenennenzznnnnzzzzzznnanzzzi 173 Scanning error Cannot connect LL ena 173 Settings cle nine heu 173 Unexpected size in tray Load size Press OK 173 Unsupported color Press OK to continue 174 Used lt color gt I USE Ma la 174 Used color installed to accept press OK 174 Used supplies TH USS rne
6. Troubleshooting process nai et a i i ni katakana ie 114 Pretroublestiooting checklist sise rau t deputat eos ela oed 114 Poweron Ole MAMM M iter TAM t du Esa ev UR 115 Troubleshooting tools vussa ii a o a ini 116 Component leegen 116 IED feet A 116 Network LEDs network models only sessssssss 116 Control panel LEDS es au en abet insa betonte 116 Memory card LED memory card models only 116 Component tests aoooosonon n naene eaa a eaa a a anna nen aS 117 Control panel tesla o cete dette ed ra dan aga atia aa ava dedil ad isa 117 DE beten aa vassa la as dot ne d aa ta d n at d EA 118 Plug jack locations ete 118 location ol COMMECIONS issues avt ananas ec 119 BE conto ler PEA uen 119 Location of major campornenis si see ceia aaa ea ae aa n a we 121 Major components cae datat ca adela o otet 121 Motors and n To uereg end hte md dm ou ite 123 ENSIS ua TO QR 124 PCAS m S 125 Optional 250 sheet case 126 General timing diagram sss vana ag cae te si EXE INR PER at 127 General cirevit IAG BAN cisnadie alice E 128 PLASE diagrams di none di a rain leit e ue 129 FMI Toner EMP Cig Fain ne ae e oa a a keta ed 131 Driver PCA diagram sineta uda aa l a taia 132 Duplexer PCA disons sean one 133 ESS teel LE m alani iba aia aa seuss 134 ENWW vii viii Internal print quality test Pages uci etus ne vers o Ups ena Un onto Uer a at 135 Pri
7. i roD e abate ta 174 Yellow Cartridge Lo 174 Yellow in wrong position mmm nene nenea 175 Yellow Very lew kisra al e ea dia ie 175 Eventlog MESSAGES MN TIE d IRIS RE RR laia pestata 175 Print the event log sine tiennent 176 Event log messages mummud ie il 176 C Isai ame ei e b i 180 Eeer 180 Jam locations oara a e va aa il aaa E da E 180 Clear jams from the document feeder nasii tn oaia ic a aaa oa 181 eau Ne his mustas laim MTM 183 klaas EE 186 Clear jams E as odo p rim ipee DER nite ji DE ble id 187 Clear jams in the output bin 1mmmsssvaosa se tet Fr rhe na K K kt akk I pe Vip FI eek HOS 188 Clear jams in the duplexer duplexing models only cccccccecseeeeeeeeteeeeetteeeeesneees 189 Solve paperhandling problems mina et iex vis devi la na due dust d inb a tp uis dodo la 191 The product picks up multiple sheets of paper mmm nenea 197 The product does not pick up paper accuse rb in np TURON viita 191 Salve imagesqualily problems ua odas eraat de v n a e be ia iu ei ate la itp 192 Print quality examples vun edes ise axe POSUERE am 192 Color image defects cati tt E d ia D 196 Clean the roa UGE E 198 Clean the pickup and separation rollers eee 198 Cecile APE pap r Path la ata da aa arad aaa i ati aa le 198 Clean the paper path from the product control panel ssssusee 198 Clean the scanner glass strip and platen mmee nenea 199 Cle
8. on 239 Sender receives a busy stenge 239 A handset is connected to the product sse sssseemesennznnnnnzennzii 239 A phone line splitter is being used se 239 E E sl T aa a 239 Cannot send or receive a fax on a PBX me 239 Solve general fax problems isir ii aci na aaa e sta li Mie a b 240 Faxes are sending SON v ks gisem nm dat sens 240 EE 241 Fax cuts off or prints on twa pages iivumeisvaasavsisseuttv mstelv a cl 241 e a a suua luua 243 CN ICE coppa i akaatsial mia 245 Order parts by authorized service providers sua densa vanda ea pn el o ee dt nt 246 Orderable pars eebe PORNO IPA ONEA ORI ROI PRR OPRI RI RR a RR 246 Whole unit replacement sunca iat act aa bik ae o aia ta ee at tt 246 Related EE 247 EE 248 Service S l ee ct lt 248 How fo use the parts lists anal diagrams supa donde dci ord do tea dn nd lt aa 249 Scanner and document feeder main assemblies nenea 250 mS 252 LEE 254 lnterral assemblies WE 254 literal assemblies 2 OF EE 256 Internal components ordis 258 Internal E WEE 260 ENWW xiii Internal assemblies EE 262 Internal assemblies simplex models ui ein sarac ial fie tes td 264 Internal assemblies duplex models 1 2 2 2 ana nt ca pace ee a gr 266 pa 268 Joe de I MENT TOT TOTO OTI 270 250 sheet paper feeder optional Tray 3 270 Alphabeneal pos Hsi tag a g aor nobi dm put A ea al aia ai 272 Numericalpans le an
9. ss 161 Cyan Cartridge La ae tain et aia ador a aa 16 Cyan in wrong position csesssssssssse emen 161 Cyan Very LOW kie EET 161 ENWW ENWW Device error press OK LL nee nn 162 Device is busy Try again loterie 162 Document feeder door is open ssuuuun ma a nanna 162 Document feeder jam Clear and reload 0 0 162 Document feeder mispick Reload 0neneemeeeeenennee 163 Dooi OPER c 163 Engine Communication Error 55 2 0 5 0 050 2 501 re ne aa i lot 163 Engine error Press OK to continue sess 163 Fax is busy Canceled send jii distakk d baza nn a e e 164 Fax is busy Redial pending eee near nnn nanna 164 FOX receive ETON iksi ai a pak ea 164 Fax Send eat sienne nine 165 Fax storage is full Canceling the fax receive 165 Fax storage is full Canceling the fax send 166 Fit ta Page on flatbed only ss sauna 166 Genuine HP supply installed eneree 166 Mcompatible lt color ss ei im De ae 166 Install color cardan suisse 166 Invalid driver Press OR nano aa ala alei near 167 Inyalid fa Se nn cn N TISE kat PAC IE 167 Jam in area Open door and clear jam LL 167 Jam in Tray 1 Clear jam and then press OK 167 Load DOSE ama atkal 167 Load Trav 1 lt TYPE gt lt SIZE gt Press OK to use available media 167 Load Tray 1 PLAIN SIZE Cleaning mode OK to start 168 Load tray X
10. 85 Figure 1 117 Remove the fuser motor assembly 6 of 6 sss 86 Figure 1 118 Reinstall the fuser motor assembly eee n naa eene 86 Figure 1 119 Remove the high voltage power supply PCA 1 of 5 87 Figure 1 120 Remove the high voltage power supply PCA 2 of 5 88 Figure 1 121 Remove the high voltage power supply PCA 3 of 5 88 Figure 1 122 Remove the high voltage power supply PCA 4 of 5 89 Figure 1 123 Remove the high voltage power supply PCA 5 of 5 89 Figure 1 124 Remove the color misregistration sensor assembly PCA 1 of 4 90 Figure 1 125 Remove the color misregistration sensor assembly PCA 2 of 4 91 Figure 1 126 Remove the color misregistration sensor assembly PCA 3 of 4 91 Figure 1 127 Remove the color misregistration sensor assembly PCA 4 of 4 92 Figure 1 128 Reinstall the color misregistration sensor assembly PCA 1 of 2 92 Figure 1 129 Reinstall the color misregistration sensor assembly PCA 2 of 21 93 Figure 1 130 Remove the fan FMI 1 of 2 s c ccssvissaseessstadeinerecineesecaatiaeiasatssaansan anntsdiwenearsdeapeiaebeuoeaezius 94 Figure 1131 Removethe tan AVIS EE 95 Figure 1 132 Remove the USB PCA fax memory card models sss 96 Figure 1 133 Remove the duplex reverse drive assembly 1 of 4 97 Figure 1 134 Remove the duplex reverse drive assembly 2 of A 98 Figure 1 135 Remove the duplex reverse drive assembly 3 of 4
11. M2 74 Intermediate EA a i di a ai aa 75 Formatter REA and fax PGA iniedu ki et 76 Remove the formatter PCA and fax PCA iina 76 Wireless A TE 79 DG controller PCA ai anni i e G ic d 80 Remove the DC controller PCA oououuunnn a n naan nnneen 81 Fusermalor Gssem bass aa i t 83 Remove the fuser motor assembly ss sssenessesnenzznnazzznntinzzznnzzz 83 Reinstall the fuser motor assembly ses esseennnenennnzznnnnzznnnnnzni 86 High voltage power supply PCA ataman 87 Remove the high voltage power supply PCA 87 Color misregistration sensor assembly seen 90 Remove the color misregistration sensor assembly 90 Reinstall the color misregistration sensor assembly 92 0 AINIIN 94 USB PCA fax memory card models E 96 ENWW Remove the USB PCA eee 96 Duplessreverse drive assembly miniserie 97 Remove the duplex reverse drive assembly 97 gi ER 100 Removethe t se nali ee ep ea iebes AUi n veta 101 Reinstallite User seen nanas ei ga a a encours 106 Paperdelivery assembly nasii eee ai oma sch Geb po il ae 107 Remove the paper delivery assembly e neen 107 Troy cassettes and optional Tray 3 assembly 2 ce ei aie ace e 110 DONDE aie A a i ta 111 Solve prablems checklist sus insara e i B se i ca 112 Menu map sanatatea ii el au a ip ani kai tut kisi a 113
12. a pet dal 231 Faxes can be received but not sent 231 Unable to use fax functions from the control panel L nenea 231 Urrableta tise speed dl immune 232 Unable to use group dl sen a v 232 Receive a recorded error message from the phone company when trying to Send TOO ondulat dac E 232 Unable to send a fax when a phone is connected to the product 233 Solve problems receiving faxes seca aid ie d ika 234 ENWW The tax dess noktespond c utarea taiata atita Did ea indie tamat 234 The fax has a dedicated phone line L L ninen 234 An answering machine is connected to the product 234 A telephone handset is connected to the product 235 The Answer Mode setting is set to the Manual setting 235 Voice mail is available on the fax line ssessssssses 235 The product is connected to a DSL phone service 236 The product uses a fax over IP or VoIP phone service 236 An error message displays on the control panel sossssssn ninen 237 The No fax detected message displays neeeeeeeee 237 The Communication error message displays 237 The Fax storage is full message displays 238 The Fax is busy message dispose 238 A fax is received but does not prin vivere ee ii kwai 239 The Private Receive feature is
13. an the document feeder pickup rollers and separation pad L eee 200 Clean the touch screen iai ii a a ga bM EE DUIS Co a ie 201 Solve pertaimoriceqtoBlBImsss escis besace 202 Factors affecting print performante denim 202 ENWW ENWW i L asiste ti al adi ai din aa 203 The product does not print or it prints slowly J i seva tat a tie alta a 204 The produel GOES NoN prini RE BERE RRR BO ORE RADIERI RR RAC PR RR SPERE RR IER 204 The product prints slowly saca eee eorr rtr a a a at ie e r 205 Salve Gegebenheeten 206 Solve EE 206 Solve network Problems cbe ecua aasia ia detii ul iati atu a 206 Poorphysical sohmeelioiii musa 206 The computer is using the incorrect IP address for the product 206 The computer is unable to communicate with the product 207 The product is using incorrect link and duplex settings for the network 207 New software programs might be causing compatibility problems 207 The computer or workstation might be set up incorrectly sususss 207 The product is disabled or other network settings are incorrect 207 Salve Wireless network problems sinistres du ai PK EU riis 207 Wireless connectivity checkt 208 The control panel displays the message The wireless feature on this product has been turned MM Nm 208 The product does not print after the wireless configuration completes 208 The product doe
14. celing the fax send 220 eee l EE ou 220 No fax answer Canceled send attente Eege uki 220 No fax answer Redial pending sinistres 221 Nefas delecled amuuri 22 Troubleshoot fax codes end trace reports Lise itecto ttti iter ie ec e ki 223 View and interpret fax error codes sse sssseenennnnnnzznnnnznnzznnnnnzzznnnzzznnnnna 223 Fax trace report EE 224 Fax logs and repons aie ei du aere na ae du e cas etc ee i la 224 a TAT TA AT a 225 Print individ al fax Ke BONS s cani a i d ie aar 225 Set tlie Tax eror repose iedul int e bet bo 226 Change error correction and fax speed 226 Set the fax errorcorrection mode esee nenea ain 226 Change the lon speed aia rai e ua poa do to i i ic dee d it ao 227 Solve problems sending faxes sive isa asi arici aie ec kata Mest 227 An error message displays on the control panel L Les seeennnennzznnnnnnz 227 The Communication error message displays 227 No dialtone eege 228 The Fax is busy message displays visa a a 229 The No fax answer message displays cccceseeeeesseeeeeeeeees 229 Document feeder paper jam LL ss se nenea 230 The Fax storage is full message displays 230 SCANNET SION NT TH 230 The control panel displays a Ready message with no attempt to send the fax 230 The control panel displays the message Storing page 1 and does not progress beyond that message nisa sasea cip si
15. cifications i i ani aaa dk tn oi 290 Table B 2 Environmental specifications ee ilii a 290 ENWW xvii xviii ENWW List of figures Figure l 1 Figure l 2 Figure l 3 Figure 1 4 Figure l 5 Figure 1 6 Figure 1 7 Figure 1 8 Figure 1 9 10 11 12 13 14 15 Figure 1 16 Figure 1 17 18 Figure 1 19 Figure 1 20 Figure 1 21 Figure 1 22 Figure 1 23 Figure 1 24 Figure 1 25 Figure 1 26 Figure 1 27 Figure 1 28 Figure 1 29 Figure 1 30 Figure 1 31 Figure 1 32 Figure 1 Figure 1 Figure 1 Figure 1 Figure 1 Figure 1 Figure 1 ENWW Phillips and pozidrive screwdriver E 3 Pants eameval order I Gl 2 scai soimi ein oa bai bai Bulai b ao a lait baia alai il 7 Karsremevalierolet avu e d Te 8 Remove the pickup roller Tof 2 eine Sad Spi sissa tu la at 11 Remove the pickup roller 2 Of 2 assi Ap aaa aie 12 Remove ine piekup roller T Ol iii nee a oa o aa a o e io Aa e ca 13 Remove theseparahon roller E 14 Remove the separation roller 3 of 3 14 Reinstall th separation roller sia nins iii seb in ae iii i d 15 Remove the document feeder pickup roller assembly 1 of 2 16 Remove the document feeder pickup roller assembly 2 of 2 16 Remove the Tray T pickup roller loft 18 Remove the Tray 1 piekup roller 2 of ste arnaud 18 Remove the Tray 1 pickup roller 3 of 3 19 Remove the Tray l sep rati n pad ss scai vin kaataa e d den kei 19 Remove the print cartridge drawer 1 of 3 iusto ice imt ber ts
16. f 0 esi ii aaa uu a dda 67 R install the BIB ii iii ii a eee e Bu bca A a i ct ee 68 Remove motor MT and motor M2 1 of 6 E 69 Remove molor M1 and motor M2 2 of 6 suulud ds 70 Remove motor M1 and motor M2 3 of 6 nasa ceata na ic aa a tea a ai iii 71 Remove motor MI and motor M2 4 of 6 15er prr debebis a va Pep ki ikbar 72 Remove molor MI and motor M2 5 of O muutes mmm 72 Remove motor MI and motor M2 6 of 6 nn ia aere ein aia it avada ENEE 73 Reinstall the motor M1 and motor M2 wire harness retainer 74 Remove ihe Intermediate PCA 1 Of 2 iii a ke aeRO e 75 Remove the Intermediate PCA 2 of 2 eeeeeeeeeeeesoooosanavavaneenenueneneeee EEN 75 Remove the formatter 1 of 4 base model ANNER 77 Remove the formatter 2 of E EE 77 Remove the formatter 3 of 4 base model ANNER 78 Remove the formatter 4 af 4 fax model na cara oana apa a aa aa pa i aer 78 Remove Ihe wireless PCA Tof 2 S vei ee dal aan beeen 79 Remove the wirelss PCA 2 of 2 it cra a ata edi te na a a id 79 Remove the DC coniraller PCA Tof 2 1e err ceapa a HR i ea ara 81 Remove the DC controller PCA DF of EE 82 Remove the fuser motor assembly 1 of ei 83 Remove the fuser motor assembly 2 of i 84 Remove the tusermotor assembly 3 of 6 vammasta ik i vana o Du aN Dame 84 xxi Figure 1 115 Remove the fuser motor assembly 4 of i 85 Figure 1 116 Remove the tuset motor assembly 5 of 6 ist
17. f LASERJET PRO 300 COLOR MFP LASERJET PRO 400 COLOR MFP Service Manual 0 M375 M475 HP LaserJet Pro 300 color MFP M375 and HP LaserJet Pro 400 color MFP M475 Printers Service Manual Copyright and License 2012 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CE863 90966 Edition 1 1 2012 Trademark Credits Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation ENERGY STAR and the ENERGY STAR mark are registered U S marks Conventions used in this guide A TIP Tips provide helpful hints or shortcuts E NOTE Notes provide important information to explain a concept or to complete a task AN CAUTION Cautions indicate procedures that you should follow to avoid losing data or damaging the product A WARNING Warnings alert you to specific procedures that you should follow to avoid personal in
18. i ENWW Figure 2 5 Rollers ERR Radio ea adi tag au 124 Figure 26 e 125 Figure 27 Optional 250aheeleasseiie i iasi eee aice i din ai ue b i n oa 126 Figure 2 8 Timing don sta nu d ia o a i Ac a ue 127 Figure 20 edela LS 128 Figure 21 0 OPU us UU Ut 129 Figur E MEE D EI TE 130 Figure 2 12 TIT loner EMP diagenees auk 131 Figure 2 19 Driver PCA digits ji vp Sa jip b EE 132 Figure 2 14 Duplexer PCA diagram aaa M 133 Ficjure 2 15 FORA AG A sc ri dna ai up a a a Dada aa ae a at 134 Figure 2 16 Control paie este ia satis ij villid isaliini 175 Figure 2 17 Control panel test ss 211 Figure 3 1 Scanner and document feeder main assemblies esenneeenneeeennneneneneenneeena 250 Figure 3 2 External peniels ad cavers ai iii ib tee d A teinte 252 Figure 3 9 Internal assemblies 1 at EE 254 Figure 3 4 Internal assemblies Co pk Pu PUR e ta a tat 256 Figure 35 Internal assemblies 3 of E 258 Figure 3 6 Internal assemblies 4 of 7 aiiis ae nea iai ei a anl il a a 260 Figure 34 Internal assemblies 3 nn around 262 Figure 3 8 Internal assemblies simplex models sss 264 Figure 3 9 Internal assemblies duplex models evevnneneeveneeenennnnenenneneenanaenenennneenaaneee 266 Figure 3 10 PCAS qm 268 Figure 3 11 250 sheet paper feeder optional Tray 3 270 ENWW xxili xxiv ENWW
19. jury catastrophic loss of data or extensive damage to the product ENWW iv Conventions used in this guide ENWW Table of contents 1 Removal and replacement ENWW Removal and replacement strategy ss mda SR SN ta ap A lat Removal and replacement strategie Be ee hints ete El NCIS T E waancass EE E EE Reguired Tools ssikkati Ment a to Types ot STEWS a aa p annee Sasso 0 OCI TA PRR PR N Before Beifolnindq seis m ts BCR PRD INN ORA III NIPONE RR e Afler penorming SEM canin catia on iei pa org deea esi FOR a aaa aaa Test orb E Test 2 ep lt test i ire aa tas era Cea is ilii f pluit ia be rr Test 3 fax guality test fax models only sosouussos a naa ennnen Pans emov al ender uses v n v n dada da dE Removal and replacement procedures saavvsaeusakvi v maassar usea ve Sa POMA E HH otia bed raid Rollers and Milo lo MAMMA E mmm a a TST E Pickup roller Iray 2 and Tray 3 anneau 10 Separation roller Trays 2 or 3 isamaa ao ia aaa ae SUP HH SEXE a aaa 13 Reinstall the separation roller crea e aa a kasan 15 Document feeder pickup roller assembly mmm 16 Pickup roller and separation pad Tray 1 17 ees 20 We toto l A 20 DIMM COYS TA IT 22 el TO AT 23 Do c ment feeder input Kay ie nommant 25 EE 26 Right tront cover and power button name aava r vas 28 Rearupper cover duplex product nn masea cara aa ae ta mamaia i ca a 30 Paper feed guide assembly
20. ng ne a b a Bi 294 e PRI siket ai at ne donnes 294 Paper seche deep suds cannes dese DARIN OSAA dge asta vaanide VEA vk 295 teen 295 xiv ENWW Disposal of waste equipment by users in private households in the European Union 295 Chemical substances pa oii a basi ti asi 296 Material Safety Data Sheet MSDS uzi anca aie ni a ni d i ce de ec ne tea 296 For te ee DA A LU Le Cn apus iona aaa ab ta n a a tat at 297 Declaration EE 298 Declaration of conformity wireless models issued 300 AS lu piese ai velis fu a ise i Af 302 Types Oh MENON mamma aaa up dati a 302 Volatile memory EE 302 Non volatile memory acei aia stata naintau ea du far det 302 Salebr sidisineHlls uc iara d at a ic ap sa o at TO lat a 303 l ser Saleh and poa ao para nic sie 303 Canadian DOC Eeer an ea it miet ea SU M reed anses 303 VCCI statement Japan trier ot rre eel ini ip it e Ru b EE sta 303 Power cord li GEG cuc pini aia pe fo ai aka pisi kalbieni 303 Power cord statement Japan surtt nai alia m eee aaa 303 EME statement Korea 12 aa aaa itm nr a ea bl aa ec na a aa e 304 Laser statement tar Finland site i a o a app 304 GS statement Germany LL ennnen aa nana 305 Subst nees Table Ching i ka ia ata tid 305 Restriction on Hazardous Substances statement Turkey imemmeeeeeeeneeneeee 305 Restriction on Hazardous Substances statement Ukraine 305 Additional statemen
21. nt quality troubleshooting pages none 135 Print quality assessment page idi iii eda Duos A oov eee iei ease 135 Print the Configuration Page ect oeren a te or nete cel 135 Service PAGE eege EE 135 Clean ihe paper polie 136 Printgvality troubleshooting tools ui nai ti kit 136 Repetitive image defects manne A doit 136 Calibrate the produch coc iii na olt iti ui a te B iz a 137 Control panel MVE US s sie da me ee 137 Setup MENU sitter tag ia deuce kaak ran a i i die pe a F37 HP Web Services menu nea r ui ia ca te io iba Ede 138 Reports MENU LL M n HI e e em ene I erre nennen 139 Quick Forms qe anatomie 140 ioresI eM gue 141 System Setup MENU ssssssss Heer 144 SEMIGE Menton nds 149 Network Selup menu c i one ad aa a n ie i t 151 Function specific Eegeregie eege ind alb 152 Copy Rent eege n a a nui acuta ni a 152 ors EET 154 Seo A A 156 USB Ll soere iae e 157 Interpret control panel Messages usant i b nea d e i he 157 Control panel message types sssss eee 157 geegent 157 10 100X Supply Memory Enorme 157 49 Error Turn off then on 158 50 x Fuser Erro pe 158 52 Scanner Erol scarsie a tea no ta d ta ra b 158 57 Fan Error Turn off then on 159 79 Error Turm Ol thein ON EE 159 Black Cartridge ow ii ii saunas 15 Black in wrong position ssikkar teens 160 Black Very Low arsa too ik aa a i ta 160 Canceled scan Clear document 6 eee 160 Canceled send Clear document 160 Communication error
22. oduct 1 of 2 32 Remove the Rear door stopper and link cap simplex product 2 of 2 32 Remove the rear door simplex product 1 of 4 33 Remove the rear door simplex product 2 of Ai 33 Remove the rear door simplex product 3 af A sudiste 34 Remove the rear door simplex product 4 of 4 34 Remove the rear door duplex product 1 of 4 iiie tepore ropa e ePbr nbn vaaka sa ankeaa 35 Remove the rear door duplex product 2 of 4 sisus rete e ea EEN 35 Remove the rear door duplex product 3 of 4 36 Remove the rear door duplex product 4 of 4 36 Remove the rear cover and feed guide simplex product 1 of i 37 Remove the rear cover and feed guide simplex product 2 of i 38 Remove the rear cover and feed guide simplex product 3 of i 38 Remove the rear cover and feed guide simplex product 4 of i 39 Remove the rear cover and feed guide simplex product 5 of i 40 Remove the rear cover and feed guide simplex product 6 of i 40 Remove the rear lower cover and rear door links duplex product 1 of 6 41 Remove the rear lower cover and rear door links duplex product 2 of 6 42 Remove the rear lower cover and rear door links duplex product 3 of 6 42 Remove the rear lower cover and link guides duplex product 4 of i 43 Remove the rear lower cover and link guides duplex product 5 of i 43 Remo
23. robe tio Aie d a id 20 Remove the print cartridge drawer 2 of 3 20 Remove the printeanndge drawer 3 of 3 ausss ss kv t v aaa ei wali 21 Remove tie INNA AVE sees eegend ee enee ia asema 22 Remave the righieaver Ia sen nissan daia ie a aaa die pavel 23 Remove the mahteeveri2 al 3 en iat aice d oa wi p bei 23 Remove the rightreover 3 elodie 24 Remove the document feeder input tray 2 of 2 25 Remove the document feeder input tray 2 of 2 25 Remove tlis se nner assembly 1 of 4 nuance 26 Remove the scanner assembly 2 of 4 26 Remove the scanner assembly 3 of 4 soia crisan osia abris os cop i d cai roni ied San ko 27 Remove the scanner assembly 4 of 4 e pateasca pisic 27 Remove the rear upper cover 1 of 2 30 Remove the rear upper cover 2 of EE 30 Remove the feed assembly 1 of EE 31 Remove the feed assembly 2 of 2 31 xix XX Figure l 33 Figure l 34 Figure l 35 Figure l 36 Figure l 37 Figure l 38 Figure l 39 Figure l 40 Figure l 41 Figure l 42 Figure l 43 Figure l 44 Figure l 45 Figure l 46 Figure l 47 Figure l 48 Figure l 49 Figure l 50 Figure l 51 Figure l 52 Figure l 53 Figure l 54 Figure l 55 Figure l 56 Figure l 57 Figure l 58 Figure l 59 Figure 1 60 Figure l 61 Figure l 62 Figure l 63 Figure l 64 Figure l 65 Figure l 66 Figure l 67 Figure l 68 Figure l 69 Figure l 70 Figure l 71 Figure l 72 Figure l 73 Remove the Rear door stopper and link caps simplex pr
24. s not print and the computer has a third partv firewall installed isa a ra ataman samana a 209 The wireless connection does not work after moving the wireless router or HO Ub E rU at ara 209 Cannot connect more computers to the wireless product 209 The wireless product loses communication when connected to a VPN 210 The network does not appear in the wireless networks list 210 The wireless network is not functioning ed seaca s a dica alt i ace 210 Sese mode Mel romain n m Ma 211 EE Eeer 211 Service menu settings apei aaa lan konka kreeta sinakad ad 211 Secondary service EIER indoor i oa ua 211 Open the secondary service menu mm nenea 212 Secondary tU 212 eta A IE 213 Restore the factory set defaults 00 ss ssseseneennennnnzennnnznnzannnnenzznnnnnnnzzzzzi 213 AVRAM MAAG nn No 213 el e la A A 215 Fox troubleshooting ehee kit dia ei n ao Aita teda 215 FOX EITOPIMESS JES ncat tu tea kq a ziti 217 Communication GION avaava da aia a 217 Document feeder door is open Canceled los 217 xi Fax is bus Canceled send masenduses 217 Fax is busy Redial pending 32 coe ut iai davai toi ae ada ti 218 Fax Eeer EONA m 218 Fax E Rl eebe 219 Fax storage is full Canceling the fax receive sse ssseeeennenennzznnennnzzzni 219 Fax storage is full Canceling the fax receive see esseennnennnnzznnnnnzzznni 219 Fax storage is full Can
25. tive image del ioo evtl teda pasado veta detected fado i a cst siae tat 136 Table 2 7 Event log messages te Ge 176 ET E 178 Table 29 Secondary EE 212 Table 3 1 Order parts accessories and supplies uuosssussn a nana 246 Table 3 2 Pro 300 Color MFP M3 Z5NW AQ 246 Table 43 Pro400 Color MFP MAT Set st ortn isa luca oc aliat i ta 246 14664 eerste EA 246 Table 3 5 Related documentation and software LL ss ssssrenznnnnnnnnnnznnnnzznznnnnzrmenzznzanrrrttanzzzzanannnannnzna 247 Table 3 6 Scanner and document feeder main assemblies ss sseeeeennnnnnnnnnnnnnnnnzzannnnnnnnazezanannnzznnna 251 ie la L A A 253 Table 3 8 Internal assemblies 1 of 7 susan dt ika S b bte oet d ues ii ka de 255 Table 3 9 Internal assemblies 2 of 7 nn d ret set de ANE 257 Table 2 10 Internal assemblies olnud 259 Table3 11 internal assemblies 4 al 7h terret eges eon etta on albo d RR d a e Re aid 261 Table 3 12 Internal assemblies 5 Gb L usse aire re svi pbi a dao ai aa pia aiba 263 Table 3 13 Internal assemblies simplex models casa ci ana tetris a eru taire na re ee it 265 Table 3 14 internal assemblies duplex models 1 co casta sare ne coaie eta a e ae da 267 Table 3 15 PCAS sara a EDU LL MEE MU d af ai 269 Table 3 16 250 sheet paper feeder optional Tray 3 een emn eee 271 Table 3 17 Alphabetical parts lel amine i tt ti 272 Table 18 Numerical parts list iii Tune ane out a al dal li 275 Table Bel Physical spe
26. ts for telecom fax products 0 ss ssssenennnnnnzzzznnenzzznnzzzzznnzzzzznnrzzznzzzzzznnaz 306 EU Statement for Telecom Operation ersi ka jk i ski e 306 New Zealand Telecom Statements sse ssesssnnnnnznnnnnznnzanznzznnnnnnzaznnnzznnansnzzzznnana 306 Additional FCC statement for telecom products US 306 Telephone Consumer Protection Act US 307 Industry Canada CS 03 requirements suisses rrt i erp od RI KoT e HR PA hk big 307 Vietnam Telecom wired wireless marking for ICTQC Type approved products 308 Additional statements Tor wireless products ie nenea r ceea n kin Vn vu ii o 309 FCC compliance statement United States mmmm nenea 309 Australia Sicilii etic ucro ela deut iva bep et tI PO VER ee id 309 Brazil ANATEL statement E 309 Moseli M e Ou 309 European Union regulatory notices kai ke a A Act ei aa 309 EE 310 Nonce tei use In KURJA nan entame 310 Korean statement 2 tot i ae a ca a a ea aaa a ee 310 ARS NS LORS LAS LES pre LL a LLL 311 Vietnam Telecom wired wireless marking for ICTQC Type approved products 311 ENWW XV xvi ENWW List of tables GON We A Table 2 1 Major components d eat 121 Table 2 2 Solenoid sensors and motors eemenneeneveeveeaneeneeeee enn re esses zz rr nin zzzzzzzznnizzzzzzi 123 Tele 3 EEN 124 Table EE 125 Table 25 Optional 250sheel casselle sasea inci aie m eet na ia 126 Table 26 Repeli
27. ve the rear lower cover and rear door links duplex product 6 of 6 44 Remove the rear door rib assembly duplex product 1 of 3 45 Remove the rear door rib assembly duplex product 2 of 3 46 Remove the rear door rib assembly duplex product 3 of 3 46 Replace the link guide simplex produisant 47 Replace the link guide duplex products insiste 47 Remove the control panel and right arm mount 1 of 3 48 Remove the control panel and right arm mount 2 of 3 48 Remove the control panel and right arm mount 3 of 3 49 Reinstall the control panel and right arm mount 1 of 2 LL 49 Reinstall the control panel and right arm mount 2 of 2 50 Remove the uppercover assembly 1 of Shin pai ov vad A Kanen 51 Remove the upper cover assembly 2 of 3 52 Remove the uppercover assembly 3 of 3 sasi iara nica pr EV 52 Reinstall the upper cover assembly 1 of 3 uusissa kanaa a aa Kaa ida Khasia 53 Reinstall the upper cover assembly 2 of 21 53 Reinstall the uppercover assembly 3 of 3 ksirt isir ii ali 54 Remove the left cover 1 of 3 55 Kemevejhe leit cover 2 el 3 vammaansa ea eo oedip 56 Remove ine eli cover POS nan ut 56 ENWW Figure 1 74 Figure 1 75 Figure 1 76 Figure 1 77 Figure 1 78 Figure 1 79 Figure 1 80 Figure 1 81 Figure 1 82 Figure 1 83 Figure 1 84 Figure 1 85 Figure 1 86 Figure 1 87 Figure 1 88 Figure 1 89 Figure 1 90 Figure 1 91 Figure 1 92 Figure 1 93 Figure
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