96-025 - NavHelp.com
Contents
1. here i i ii ae g For HOLD at FedEx p For Saturday Delivery check h Gee Write your N Cesse zZz Dealer Number a here Questions Call 1 800 Go FedEx 1 800 463 3339 3 Release Signature Pods Lar ond Paix rh is Fetal yes ey gen 3 Your mgema Federal Express ve deliver this ihig eens ian coarse mam weal sbisineng Saree and agrees to deen and told bormiext Federal Express irom any cesyuing chivas The World On Time Too arvica Guide for furthor deai Preprinted Federal Express Airbill NOTE Do not use an ordinary FedEx airbill This preprinted airbill has a special account number on it for the Navigation System Component Exchange Program If you need more of these airbills call the RPO Order Desk at 888 997 7278 On the repair order write down the warranty claim number the original part number the serial numbers from both the new and defective components and the FedEx airbill number Ship the defective component in the same box the remanufactured component came in Make sure you include this required paperwork e A copy of the DCS warranty claim e Two copies of the Navigation System Component Return Form If the Customer Complaint section is not filled out make sure you get the necessary information from the service technician NOTE e If you do not complete the claim form and the Navigation System Component Return Form or you fail to include them in the box you will be charged a2. MACURA Service Bulletin 96 025 HE Applies To 1996 04 3 5RL With Navigation System ALL April 21 2003 1999 03 3 2TL With Navigation System ALL 2001 03 3 2CL With Navigation System ALL 2001 03 MDX With Navigation System ALL a 2004 TSX With Navigation System ALL Navigation System Component In Warranty Exchange Out of Warranty Repair Supersedes 96 025 dated November 4 2002 COVERAGE DIAGNOSIS This service bulletin applies to the navigation control Advisor unit the display unit or the audio HVAC display unit NOTE Enter your customer s complaint with as much and the hard disk drive HDD of the Acura Navigation detail as possible This information is critical for the system Remanufacturing Center to troubleshoot the problem Your accurate description helps ensure payment of the warranty claim 1 For every problem you find in the navigation Only remanufactured components should be used for system fill out your part of the Navigation System WAAN TEPAS OneCustoie vehicles Use the Component Return Form This form is available in WAMAN Information and procedures given in this ISIS To find this form in ISIS click on Service service bulletin Service Publications ISIS Search By New components should be used to repair new unsold Publication Job Aids and print the form Make vehicles This is a requirement in some states A new copies by duplicating the form as needed This componen
3. 50 00 diagnostic fee e When the Remanufacturing Center gets the defective component your parts account will be credited and the core credit will be posted to your dealership Balance Forward account You can identify the credit by the component part number CO 3 of 4 OUT OF WARRANTY REPAIR Advisor 1 Give your customer an estimate for repairing the defective component plus the labor cost to replace it Technician 2 Remove the defective component and send it to the parts department Parts Manager 3 Complete your part of the Navigation System Component Return Form 4 Select the total cost from this chart based on the type of component and your customer s choice of shipping With Return can Repair Component Cost UPS FAR 150 00 158 00 170 00 Display unit 120 00 128 00 140 00 Hard disk drive HDD 600 00 608 00 620 00 5 Get the required paperwork e A dealership check made out to the manufacturer for the cost of repair and return shipping If you send a defective component without a check the manufacturer will send it back to you unrepaired or they will repair it and return it to you C O D e Two copies of the completed Navigation System Component Return Form If you send the manufacturer the defective component without these copies they will hold the component unrepaired until they get them 6 Carefully pack the defective component and the paperwork in a suitable bo
4. not covered by warranty go to OUT OF WARRANTY REPAIR IN WARRANTY EXCHANGE Technician 1 Ask the parts manager to order the remanufactured component that matches the defective component Return the vehicle to the service advisor Advisor 2 Return the vehicle to your customer and schedule a date for replacing the defective component based on the remanufactured component s estimated time of arrival 2 of 4 through normal parts ordering channels NOTE Some remanufactured components may be restricted If so when you try to order through normal channels you will get a computer response of U unauthorized If this happens call the RPO Order Desk at 888 997 7278 Call between 8 30 a m and 8 00 p m ET When you call be prepared to give this information e VIN and mileage e Warranty claim number e Date of your customer s appointment e Your customer s complaint reason for replacement e The part number from this table Component Year Part Number Control Unit 3 5RL 2003 3 2TL 2003 39540 S3V A51RM 3 5RL 1996 97 39810 SZ3 A81ZARM 1997 5 39810 SZ3 A82ZARM 98 Display Unit T 2004 39050 T A51RM T Woodgrain NOTE Remanufactured components ordered through the RPO Order Desk are shipped FREIGHT PREPAID you do not accrue Stock Return Allowance Display Unit i 2TL Hard Disk Drive HDD 4 Complete your part of the Navigation System Component Return For
5. le diagnostic O If yes window tint LoJack ouch screen sensitivity i f System keeps showing GPS initialization screen Touch triggers a different area to respond sonw fake te i nih Sige F T j All or partial touch inop exlain below Digital Pictures included S ki Level x Re pa r Tech n IC a n Map won t scroll explain when this happens Anti glare coating scratched screen Called Tech Line Reference Vehicle icon often jumping to side roads Joy stick not responsive loose missing Result of check by Service manual Icon keeps rotating by itself Damaged knob button Explain below W h 1 ti th rt d f 1 th tc R M 7J t Vehicle does not respond to turns Yaw sensor Other button problems please describe en IS Ing e pa use or repal r use e par C Vehicle icon lurches Speed input missing Message reads Disc error unformatted Other Result of Diagnosis number from the repair order example 39540 S38V Message reads No DVD disc instalee SITs accuracy Navi System Ink screen Voice recognition not working Water damage Additional part replacement Out of warranty Any repair performed after warranty Breadcrumbs cisplaying inappropriately expiration may be eligible for goodwill consideration by ee ees the District Parts and Service Manager or your Zone Office You must request consideration and get a Parts Manage
6. m 96 025 Technician z 1996 99 Models lf you are replacing the navigation control unit make sure you transfer the hard disk drive HDD from the old control unit to the remanufactured control unit NOTE Handle the HDD carefully it can be easily damaged if dropped 2000 and Later Models f you are replacing the navigation control unit make sure you transfer the DVD from the old control unit to the remanufactured control unit NOTE There are two navigation systems in production The navigation system with voice recognition can be found in the 2003 MDX and the 2004 3 5RL and TSX They use a DVD with an orange label All other Acura models with a DVD navigation system use a DVD with a black label The DVDs are not interchangeable If you need a replacement for a lost or damaged navigation system DVD you can purchase one by ordering it from either of these sources e The Acura DVD Navigation Software Order Line at 888 549 3798 Call Monday through Friday between 8 00 a m and 4 00 p m PST e The Acura automobile website at www acura com Replace the defective component with the remanufactured component Make sure the Customer Complaint section of the Navigation System Component Return Form thoroughly describes the symptom and contains the information needed by the Remanufacturing Center to repair the core This information is used to improve the product If the remanufactured component has a shipping cover a
7. nd shipping screws make sure you transfer them to the defective component being returned NOTE If you are replacing the control unit make sure you update your customer s security PIN information Do the initialization procedure in the appropriate service bulletin Model Year Service Bulletin 3 2CL 2001 03 99 041 TQI of the Navigation System TSX 2004 03 013 TQI of the DVD Navigation System With Voice Recognition 2001 02 99 041 TQI of the Navigation System MDX 3 5RL 1996 99 97 016 TQI of the Navigation System 2000 03 99 041 TQI of the Navigation System 2004 02 030 TQI of the DVD Navigation System With Voice Recognition 3 2TL 98 023 TQI of the Navigation System 99 041 TQI of the Navigation System 02 030 TQI of the DVD Navigation System With Voice Recognition 2003 96 025 8 Return the defective component to the parts department Parts Manager 9 10 11 Fill out the FedEx airbill that came in the box with the remanufactured component Ship the defective component to the preprinted address on the airbill Do not ship it to the manufacturer or to the Warranty Parts Inspection WPI Center Write your dealer number and the warranty claim number on it as shown below The airbill comes preprinted with this return address AHM Remanufactured Parts c o NK PARTS INDUSTRIES 2640 Campbell Road Sidney OH 45365 FedEx USA Airbill z Sender s Copy Enter the e Z
8. r Complete the information below and follow the instructions decision befo re starting WO rk Warranty Claim Number Faulty Unit Part Number Serial Number Replacement Unit Part Number Serial Number e Attach one copy of this completed form to the hard copy of the repair order e Pack two copies and a copy of the warranty claim in the box with the faulty unit e Ship the defective component to the address on the preprinted airbill for the Navigation System Component Exchange Program Message reads Database is old see dealer Trip computer loses history A5 1 R M Screen reads other error please explain AIC or climate control function inop explain Navi ECU Won t read disc please explain Audio control problem explain DVD stuck in unit can t remove HDD formatting problem Display Navi voice not working Other HDD Navi problems explain 2002 American Honda Motor Co Inc All Rights Reserved GJA 20975 24677 0210 Reorder Y0551 2003 American Honda Motor Co Inc All Rights Reserved BTB 23579 25179 0304 1 of 4 Skill Level CUSTOMER INFORMATION The information in this bulletin is intended for use only by skilled technicians who have the proper tools equipment R and training to correctly and safely maintain your vehicle These procedures should not be attempted by do it yourselfers and you should not assume this bulletin applies to yo
9. ss Operation Number From the Flat Rate Manual ee ee ce a Engine Running Off Both Other conditions list in Comments Address Driving Stopped Moving Both Occurs at beginning of trip Flat Rate Time From the Flat Rate Manual Locations JOpen areas Tall buildings x 74 p Technician Test the system can the symptom and condition be duplicated Yes No Your initials Failed Part Use the RM part number from Mark all that apply H 66 J Navigation Controller Display Other accessories th e re pa l r O rd e r WI thout th e R M Symptoms Symptoms Other accessories enter A if Acura Honda X if not No power dead No power dead Cassette player CD player System locks up please explain Screen lights up but no picture CD Changer Window tinting D efect C od e O 32 System reboots intermittently please explain Lines in screen horizontal vertical colors __ Security system OnStar E Screen is fuzzy blurred unreadable LoJack Rear camera Doesn t hold memory what is lost Explain in Comments Display image weak or dim Radar detector Other explain z Won t accept code security code inop Screen goes white C O nte n t l O n G od e B9 9 GPS receiving problem no satellite signal Problem with colors explain Result of vehic
10. t may be used to repair a customer vehicle information is critical for the Remanufacturing only if the remanufactured component is currently Center to troubleshoot the problem unavailable from American Honda Get authorization from the District Parts and Service Manager before E ordering a new component Fetes a a oberg ba ee You will be charged a 50 00 diagnostic fee if this form is not completed or is not returned with the unit Advisor Complete the following items Your initials Date Vehicle Sold COMPONENT REPLACEMENT POLICY Repair Order Number Repair Order Date Mileage Vehicle Identification Number print clearly Customer Complaint WARRANTY CLAIM INFORMATION on Can you duplicate the problem yes no Is it a repeat complaint for the same problem Jyes Jno Duplicate in a different vehicle yes Jno Where is the problem Mark all that apply Navigation Display JOther i i b l n wa r ra n ty 5 Th e n O rm al wa rra nty a p pl es z How long after purchase did the problem begin ____ days months years circle one eae a a Conditions Start Always Sometimes LlAfter using for minutes or ___ hour s Addre
11. ur vehicle or that your vehicle has the condition described To determine whether this information applies contact an PERAR authorized Acura automobile dealer Technician Parts Manager NOTE Enter as much detail as possible about the 3 Order the appropriate remanufactured component problem This information is critical for the Remanufacturing Center to troubleshoot the problem Your accurate description helps ensure payment of the warranty claim 2 Complete your part of the form Make sure you staple a copy of the form to the repair order Refer to this service information as needed e Acura Advantage videotape Test 102 The Technician s Guide to the Acura TL Navigation System reorder number E3102 e For system troubleshooting consult the appropriate service manual listed below Model Year System Troubleshooting 3 5RL 1996 03 Page 23 363 of the 1996 01 3 5RL Service Manual 2004 Page 23 6 of the 2004 3 5RL Navigation Supplement 1999 03 Page 22 387 of the 1999 03 3 2TL Service Manual 2001 03 Page 22 363 of the 2001 03 3 2CL Service Manual 3 2TL 3 2CL TSX 2004 Page 22 320 of the 2004 TSX Service Manual MDX 2001 02 Page 22 313 of the 2001 02 MDX Service Manual 2003 Page 22 6 of the 2003 MDX Navigation Supplement Advisor and Technician 3 If the component is defective check if it is covered by warranty e f the component is covered by warranty go to IN WARRANTY EXCHANGE e If the component is
12. x and label the box clearly You are responsible for lost or damaged components keep all shipping documents and insurance receipts 7 Ship the defective component to this address prepaid via UPS Alpine Electronics 19145 Gramercy Place Torrance CA 90501 4 of 4 NOTE e The manufacturer will repair the defective component and ship it back within 5 working days via UPS ground prepaid include the amount in your dealership check or 2nd day air C O D if you request it Components damaged by misuse or mishandling cannot be shipped back within the usual 5 days e The manufacturer guarantees the repair for 90 days from the date of the paid customer repair order Tocheck on the status of your repair order call the manufacturer at 800 421 2284 in California call 800 262 4150 If you or your customer has any problem with this program call Acura Client Services at 800 382 2238 NOTE A damaged component may need extra repair If so the manufacturer will call you with an estimate of any added charges e f you accept the estimate mail a dealership check for the additional amount to the manufacturer or have the manufacturer ship the repaired component back to you and you pay the difference upon arrival C O D If you reject the estimate the defective component will be returned to you along with a refund However you will be charged 30 00 C O D for diagnosis shipping and handling 96 025
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