Plasmon UDO Archive Appliance UDO1 to UDO2 Upgrade Guide
Contents
1. Alliance Storage Technologies Inc Plasmon UDO Archive Appliance UDO1 to UDO2 Upgrade Guide Document Number 800 103674 00 Revision 1 PREFACE Copyright Copyright 2009 by Appliance Storage Technologies All rights reserved This item and the information contained herein are the property of Appliance No part of this document may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the express written permission of Alliance Alliance Storage Technologies Inc 9925 Federal Drive Colorado Springs CO 80921 United States of America Disclaimer Alliance makes no representation or warranties with respect to the contents of this document and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Further Alliance reserves the right to revise this publication without obligation of Alliance to notify any person or organization of such revision or changes Trademark Notices Plasmon and UDO are U S registered trademarks of Alliance Storage Technologies Inc All other product names are trademarks or registered trademarks of their respective owners Preface Archive Appliance Upgrade Guide Page 2 800 103674 00 REV 1 Conventions Used WARNING A WARNING is used to alert the reader to situations o2. Service Menu 11 Once unreliable media has been cleaned or replaced run the UDO2 upgrade tool again 12 If the media fails again run the UDO2 upgrade tool once more using the force option described above 13 Once all media is closed the UDO2 upgrade tool will perform a backup 14 Once the backup has been performed the backup media will be ejected Upgrading UDO1 to UDO2 Archive Appliance Upgrade Guide Page 8 800 103674 00 REV 1 15 The Appliance can now be powered down and the UDO1 drives replaced Refer to the Appliance s hardware upgrade documentation for the correct procedure Publication Number Appliance Library type Procedure 820 102770 00 Gx Series Single drive to upgrade to UDO2 820 102771 00 Gx Series Dual drive to upgrade to UDO2 16 Once the hardware upgrade has been completed power up the Appliance At the CLI enter ssmautoconfig f no f if software version 4 08 17 Reboot wait approximately 5 minutes for the Appliance to reboot The Appliance should now recognize the new drives 18 Add the UDO2 data and backup media via the Keypad interface or by following the direct slot loading procedure detailed in the Archive Appliance Administration Guide 19 Run a backup from the GUI Data Protection Backup page 20 Run the self tests from the GUI Diagnostics gt Self Tests page Enterprise G library procedure 1 Log in to the command line interface CLI using a Secure She
3. IDE Log aate s did az d m A xad RR RE RE WEE dE RA da ERA 6 UDO1 to UDO2 hardware upgrade preparation llle 6 UPGRADING UDOT TO UDUOM iss acces AO HEAR RC OR 7 Using the UDO2 upgrade tool 1 e rn 7 CONTACTING ALLIANCE 2 02 14 Archive Appliance Upgrade Guide Contents 800 103674 00 REV 1 USING THIS GUIDE This upgrade guide describes the use of the UDO2 upgrade tool which prepares the Archive Appliance for upgrade to the use of UDO2 drives and media UDO 1 to UDO2 hardware upgrade preparation The Archive Appliance system software must be updated to at least version 4 06 19 at the time of writing the latest release is 4 12 43 before the UDO2 upgrade can be performed NOTE During this procedure the system must not be accessed Please ensure that the shares are disabled or that the CIFS service has been stopped System gt Services NOTE It is strongly recommended that all files are migrated before this procedure is started This will ensure that all files stored on UDO1 will identifiable by modify date i e prior to the upgrade date Using this guide Archive Appliance Upgrade Guide Page 6 800 103674 00 REV 1 UPGRADING UDO1 TO UDO2 This guide describes the use of the UDO2 upgrade software tool which is provided to prepare the Archive Appliance to be upgraded from UDO1 to UDO2 optical drives Writing of data to UDO1 media using UDO2 drives is not supported Therefore prior to replacing the drives any open
4. UDO1 media must be closed and any failed or spare UDO1 media removed from the Appliance The UDO2 upgrade tool is provided to automate this process NOTE The Archive Appliance system software must be updated to at least version 4 06 19 before the UDO2 upgrade tool can be used NOTE The term unreliable in this text refers to media which has suffered read write errors during normal use but still contains readable user data The term failed refers to media which has failed to initialize and therefore contains no user data Using the UDO2 upgrade tool Prior to using the upgrade tool any unreliable media should be cleaned or replaced in accordance with the instructions provided in the Archive Appliance Administrator s Guide GX library procedure 1 Log in to the command line interface CLI using a Secure Shell SSH client such as PuTTY as described in the Archive Appliance Service Manual 2 From the CLI run opt ssm sbin tools ssm scsi library SCSI id preventremoval no NOTE The library SCSI ID for an Appliance with a Foundation controller is likely to be id 1 0 6 0 The library SCSI ID for an Appliance using a Winboard controller is likely to be id 2 0 6 0 Use opt ssm sbin tools ssm scsi scan to confirm 3 From the CLI run close udo 1 4 Prior to closing any open UDO1 media the Appliance will attempt to eject all failed and unused media from the Appliance Archive Appliance Upgrade Guide Upgrading UDO1 to
5. UDO2 800 103674 00 REV 1 5 The Appliance will indicate if failed media exists and request confirmation that it be ejected AA has failed media List of failed media AAAAAR53 AAAAAH85 AAAAAT96 Eject all failed media Y N enter Y 6 Failed UDO1 media is ejected sequentially via the mailslot and must be manually removed 7 The Appliance will indicate if unused blank media exists and request confirmation that it be ejected AA has blank media List of blank media AAAAAF47 AAAAAB91 AAAAM16 Eject all blank media Y N enter Y 8 Unused UDO1 media is ejected sequentially via the mailslot and must be manually removed 9 The upgrade tool will proceed to close all open UDO1 media NOTE Under normal operation the UDO2 upgrade tool closes all open media by writing the FRI information to the media and marking the media as closed in the RMDB The tool also features a force option to enable media to be closed even if there are no functional UDO1 drives in the Appliance The force option marks all open media in the RMDB as closed without writing FRI data to the media 10 The upgrade tool will indicate if any media fails to close Unreliable media must be cleaned using a UDO cleaning kit or replaced in accordance with the instructions provided in the Archive Appliance Administrator s Guide NOTE To remove dirty or unreliable media for cleaning select Remove dirty disk from the Appliance keypad interface
6. liance should now recognize the new drives 22 Add the UDO2 data and backup media via the Keypad interface or by following the direct slot loading procedure detailed in the Archive Appliance Administration Guide 23 Run a backup from the GUI Data Protection Backup page 24 Run the self tests from the GUI Diagnostics gt Self Tests page Archive Appliance Upgrade Guide Upgrading UDO1 to UDO2 800 103674 00 REV 1 CONTACTING ALLIANCE Technical Support Alliance Technical Support 719 593 4437 719 592 4164 fax e mail tech support astiusa com Internet www astiusa com Before Placing a Call to Alliance e Run Self Test from the GUI e Verify system configuration Placing a Call Please have the following information available when calling Serial number e Description of failure Sequence of events leading to failure Actions taken so far to solve problem and outcomes of actions System information Software version number Logs pulled and ready to send Archive Appliance Upgrade Guide Contacting Alliance 800 103674 00 REV 1
7. ll SSH client such as PuTTY as described in the Archive Appliance Service Manual 2 From the CLI run opt ssm sbin tools ssm scsi library SCSI id preventremoval no NOTE The library SCSI ID for an Appliance with a Foundation controller is id 1 0 6 0 The library SCSI ID for an Appliance using a Winboard controller is id 2 0 6 0 3 From the CLI run close udo 1 4 Prior to closing any open UDO1 media the Appliance will attempt to eject all failed and unused media from the Appliance 5 The Appliance will indicate if failed media exists and request confirmation that it be ejected AA has failed media List of failed media AAAAAR53 AAAAAH85 AAAAAI96 Eject all failed media Y N Make a note of the barcode numbers of the failed media listed and enter N to exit the tool 6 The upgrade tool will indicate if any media fails to close Unreliable media must be cleaned using a UDO cleaning kit or replaced in accordance with the instructions provided in the Archive Appliance Administrator s Guide Archive Appliance Upgrade Guide Upgrading UDO1 to UDO2 800 103674 00 REV 1 NOTE To remove dirty or unreliable media for cleaning select Remove dirty disk from the Appliance keypad interface Service Menu 7 Return any unreliable media that have been cleaned 8 Remove the listed media from the library slots and run the UDO2 upgrade tool again NOTE Media may be removed from the Enterprise G library without the
8. ned by Alliance e The product fails because of accident misuse abuse neglect mishandling misapplication alteration faulty installation modification or service by anyone other than the factory service center or its approved agent The product is repaired by anyone including an approved agent in a manner that is contrary to the maintenance or installation instructions supplied byAlliance The Alliance serial number tag is removed e The product is damaged because of improper packaging on return CAUTION Returning the hardware in unauthorized packaging may damage the unit and void the warranty If problems with the hardware occur contact your maintenance organization do not void the product warranty by allowing untrained or unauthorized personnel to attempt repairs WARNING Untrained personnel operating the hardware may create dangerous situations This could lead to physical harm to the operator data loss and or disabling of the system Please review and observe all safety rules concerning the operation of the product Preface Archive Appliance Upgrade Guide Page4 800 103674 00 REV 1 CONTENTS FREU A SPUR GA ER CA EE QDdaSS 2 Dl PT A 2 Disclaime t aida rr ISO TERTIAM 2 Trademark Notices oooooor ee ee ee ne eee eee eee 2 Conventions Used 3 WEEE Compliance siciliana 3 Product A eine ine Bec ete aaa Seana huh Geek aba see ncn ae doe 4 CONTE aid RE EUER A eb eee e t ee d 5 USING THIS GU
9. need to power down the Appliance 9 The Appliance will indicate if unused blank media exists and request confirmation that it be ejected AA has blank media List of blank media AAAAAF47 AAAAAB91 AAAAM16 Eject all blank media Y N Make a note of the blank media listed and enter N to exit the tool 10 Remove the listed media from the library slots and run the UDO2 upgraded tool again 11 The upgrade tool will proceed to close all open UDO1 media NOTE Error messages indicating that previously removed blank or failed media cannot be loaded may be seen in the CLI output e g Error Unknown exception WARNING Could not find medium AA078100 for Admin Job 1004 Not found ivd Error 1004 Not found 100 Row not found for fetch update or delete or the result of a query is an empty table This error can be ignored as it only affects blank or failed media In any case this error is not fatal and can safely be ignored 12 The upgrade tool will indicate if any open media fails to close If failures occur run the UDO 2 upgrade tool again using the force option 13 Once all media is closed the UDO2 upgrade tool will perform a backup If the backup fails re run the tool until the backup completes successfully In the event that the backup does not complete after repeated attempts investigate and rectify the cause of the backup failure separately before re running the UDO2 upgrade tool NOTE It is esse
10. ntial that a backup is successfuly completed before proceeding with the rest of the upgrade procedure 14 In order to remove the UDO1 backup media from the appliance mark all backup media Upgrading UDO1 to UDO2 Archive Appliance Upgrade Guide Page 10 800 103674 00 REV 1 as unreliable at the command line ssmnmedium mark unreliable backup media barcode Repeat until all backup media are marked as unreliable 15 Remove the backup media via the Appliance keypad Failed Backup Disk function 16 Once the backup media has been physically removed from the Appliance the record s of the media should be removed from the Resource Manager database At the command line enter ssmmedium remove backup media barcode F Repeat until all backup media are removed from the database 17 Once all media is closed the UDO2 upgrade tool will perform a backup 18 Once the backup has been performed the backup media will be ejected 19 The Appliance can now be powered down and the UDO1 drives replaced Refer to the Appliance s hardware upgrade documentation for the correct procedure Publication Number Appliance Library type Procedure 820 102772 00 Enterprise G Installation of UDO2 drive module 20 Once the hardware upgrade has been completed power up the Appliance At the CLI enter ssmautoconfig f no f if software version 4 08 21 Reboot wait approximately 5 minutes for the Appliance to reboot The App
11. r conditions that could potentially result in personal injury fire hazard or equipment damage CAUTION A CAUTION is used to warn of undesirable procedures or of situations in which equipment damage could result NOTE A NOTE is used to emphasize an area of text or to provide additional information WEEE Compliance Alliance products with the Waste Electrical and Electronic Equipment Directive WEEE label shown below can be shipped back to Alliance for proper disposal of hazardous components Please contact Alliance Technical Support at the locations listed inside the back cover of this manual for the proper procedure Archive Appliance Upgrade Guide Preface 800 103674 00 REV 1 Page 3 Product Warranty This Alliance product is warranted free from defects in materials parts and workmanship and to conform to the current product specification upon delivery For the specific details of your warranty refer to your sales contract or contact the company from which the product was purchased The Alliance quality system is in compliance with and registered to I809001 2008 All products are assembled from new or remanufactured parts The warranty for the product shall not apply to failures of any unit when e The product is repaired by anyone other than Alliance personnel or approved agent The product is physically abused or is used in a manner that is inconsistent with the operating instructions or product specification defi
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