Table of contents - Laser Pros International
Contents
1. e Disconnect the Printer from the power source prior to performing any maintenance e Prevent water or any other liquids from running onto electrical components or circuits or through openings in the enclosure Electrostatic Discharge Refer to the beginning of Diagnostic Menu on page 73 of this manual for precautions you should take to prevent damage to the Printer circuits from electrostatic discharge Safety Symbols General definitions of safety symbols are given immediately after the table of contents WARNING The Warning symbol calls attention to a procedure practice or the like which if not correctly performed or adhered to could result in personal injury Do not proceed beyond a Warning symbol until the indicated conditions are fully understood and met CAUTION The Caution symbol calls attention to an operating procedure practice or the like which if not correctly performed or adhered to could result in damage to or destruction of part or all of the product Do not proceed beyond a Caution symbol until the indicated conditions are fully understood and met iv Notices ENWW Using this Manual ENWW Purpose This Service Manual contains information necessary to test calibrate and service e HP Designjet Z5200 Photo Printer 44 inch Model CO113A For information about using this product refer to the corresponding User and Quick Reference Guides Readership The procedures described in this S2. EE EE ne 301 Print Zone OverdriVe ET 302 Left SpitloOn x ER ER A OER OR TE 306 Encoder Disk and Encoder Sensor a t sse Ee Re ee ee ee ee ee aa 308 Media Advance Drive T ana 311 Pinchwheel Assembly dd EER dde ae e Pe va 314 Pinch Roller EE 319 Left Starwheel Lifter ie ecd EE RE eid ubt ER ED EDE 320 Right Starwheel litter ue b ep etes taie anne 322 xi xii Stanwheel MOTO EE 325 Full Bleed Edi di 326 7 Preventive Maintenance Preventive Maintenance ee Ee aaa kaaa 328 Moisture on the Printer ss sasies een ed Ge b td Eege iq a dan de ee 328 Noisy Carriage BUSHING EE 328 Belt Swelling m 328 Cleaning the Pinter 328 Carriage Assembly L brication u seele 328 General Cleaning MEE 329 Cleaning the Drive Roller and Overdrive ee ee ee ne 329 Level of Printer Usage naeh 329 Preventive Maintenance Kits is ee ee ee nana 330 Preventive Maintenance Kit A 330 Preventive Maintenance Kit A 331 8 Printer menu Map ENWW
3. LE EE ner EE EN 125 HH 126 T Turn Drive Roller ee E 126 2 PUDO TUDOS cocida 128 MEE RE EE EE EE RE dd di 130 4 Reset Life el 131 5 Diagnostic Print 132 6 Set Date arid TIME P 132 7 Enable Disable Firewall nn 133 8 Enable Disable Sleep Mode siese se ee ne 134 9 SNMP Language Write Access ees ee nn 135 10 Borderless Cut Distance one eu ea 137 Service Calibrations RA EE EE AA A AR EE EE etna 138 Entering the Service Calibrations Men 139 ENWW Scan Axis e le e E 139 Service Station Calibration RA AA RA aaa 140 Paper Advance Calibration iese se ee ee aaa 140 Drop Detector Calibration ie ee EE aaa 145 Line Sensor Calibration SE EE Ee ee Ete nere Pe Rd A E 146 Carriage PCA nennen nne ke ee sete eee iden Re ee ee ke ee s nen ke ee e nennen nen 149 Color Sensor ESP Calibration ee ee ee ee nn 149 5 Parts and Diagrams Printer SUPPOM T ias ai 152 Genter Covers FROME E OE 153 Center Covers GE DA OE ER ER EE AE OE AG 154 Right Se EE OE EE OE OE EE EE T 155 Bem GOV CN eege e O ns cts EE Eege 156 Right Hand ASS mbll s RR 1 N OE OE ak kal RE ia 157 Left Hand Assemblies iii ees ee ee ee AR ee ee ee ee ee ee ee de ee ee ee ee ee ee ee ee ee ee ee ek nennen 158 Carriage Assembly niki did i g EE EE OE EE N EOS 159 SCAN AXIS SSEMDIIES ii E 160 Paper Pat
4. Rail 209 Service Station a eene get b tein een eni EE 214 Drop Detecta DP 217 Aerosol Fan Assembly a aaa da aba aa a ENEE ok ee da jad 219 PrintMech PGA we 220 Pen to Paper Space PPS Solenoid 0 00 ee ee ee nana 221 ensem Em 223 Left Spindle Holder eter ie epe meii pri E 224 Right Spindle Holder RE ER N d 224 Clean Out Assembly 2 ecu rn ET 225 Out Of Paper Sensor er Ucet OE ON EE e uve Ud e dd ea EE 226 erbei d e gh ee Matici 229 Right Roll Guide EE 230 Encoder Strip with spring and attachment mut 231 Clean Encoder Strip Procedure eee meer rn nn nn 234 Encoder Strip EO D ree ege UL re N da RO EE e 236 Trailing Cable uso ei dg ida i ii OEE N iaa ji za 237 Carriage Assembly with or without Trailing Cable sse mm 244 Carriage Rear BUSRING EE 254 Belt Assembly 25 EE DE EE GR EE ee EE a Ee Ge EE EE SES 256 ee TE le re EE OE RE RE aa ON aaa 257 Carnage Re EE 260 Color Sensor is EE RE N 262 Line SBNSOT aaa TE ME ARE OE OE a e sd nadje 267 Carriage Cover includes Carriage Latch eva 272 Carriage PGA ctt edi edt eter ni A A ed iie eb eet 276 Fight Ink Supply Station RE me n DE OE RE IE ee 280 Left Ink Supply Station EE ele DE ee eal A ei sie d qe ee genie ven e dd ee nun 284 Ink Supply Ke 288 Formatten 2 N EER ER EE OE EO ER DE AE E AE RE Fon 296 Hard Disk Diverse ee anna Dee EN ed a edet an 297 Electronics Module Main PCA and PSU 298 Starwheel Assembly AE u dde ene oe OE
5. Service Manual HP Designjet ny Z5200ps Photo Printer Version 1 May 2010 HP Designjet Z5200ps GP Photo Printer Service Manual For HP Internal Use Only Copyright Hewlett Packard Company 2010 This document contains proprietary information that is protected by copyright All rights are reserved No part ofthis document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company First Edition May 2010 Notices ENWW Warranty The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Hewlett Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material Content Management Department Barcelona Division Hewlett Packard Espanola S A Avda Graells 501 08190 Sant Cugat del Valles Spain WARNING The procedures described in this manual are to be performed by HP qualified service personnel only Electrical Shock Hazard Serious shock hazard leading to death or injury may result if you do not take the following precautions e Ensure that the ac power outlet mains has a protective earth ground terminal
6. ced Diagnostic Prints ie ees esse ee ee ee ke ee ee ee ke ee ee ee ee ke ee ee 29 Printing the Advanced Diagnostics Print esse ee ee aa 30 Reading the Advanced diagnostic Print Results iese ee de Re ee AA ee Re ee AA ee RR ee ee ee ee ee 30 Paper Advance si EE eee Eed ala a av ake re dee ug ANE e de e eaae des 30 Printhead Aligrimert EE 33 Nozzle Healthi moan 2 eee RE ve MEA 34 Force Drop Detection RE OE Let ed ER OE lei aede a etek ua gis 35 Troubleshooting Print Quality Problems enne 36 Print Quality General Advice ee se Re ee ee Re ee Ge RR ee ee ke ee ee ke ee ee nennen enne 36 Horizontal Lines Across the Image Banding esse ee ee RA ee ee ee cnn ee ee ee 36 Lines are Missing Too Thin or Too THICK nn 37 Problems with Stepped Lines nn 37 Lines are Printed Double or in Wrong Colors nennen nenn 38 Lines are discontinuous iii aa ende nenn nenn dme v ra Reda dun 38 Lines are Blurred Ink Bleeds from Lines ese ee ee AA ee ee nenn 39 Problems with Graininess ee SEER naa SEE ER ee aa kaaa EER Ee ee A nenn n nne RE eke de hen 39 Paper isinotiElat za e ette theta e eu 40 Print Scuffing or Scratching when Touched sse 41 Ink marks on the paper nennen ee ee ee Ee Re AA kaaa 41 Problems with the Edges of objects eene eene 42 altem 42 Black and white prints do not look neutral 43 Horizontal lines at the end of a cut sheet print 43 Vertical lines of different co
7. ervice Manual are to be performed by HP Certified service personnel only Part Numbers Part Numbers for Printer options accessories and service parts are located in Parts and Diagrams on page 151 Conventions A small arrow gt indicates a link to other parts of the Service Manual where you can find information related to the topic you are consulting Vi Using this Manual ENWW Table of contents 1 Ink Supplies Troubleshooting amp Print Quality Introduction u ne ie een 2 Troubleshooting System Error Codes aaa aaa aka naina nenne naar 2 Performing a Service Test on a failed Assembly ie ek ee RR RR Re ee ek Re ee ee ee ke ee ee ee ke ee ee 2 Performing the Necessary Service Calibrations ke ee GR Re ee GR Re ee ee eene 2 Solving Ink Supplies Problems is ee ee ee ee GR GR ER RA AA Re ee ee ee ee ee Ge Re em rennen ee ee nennen Re Re ee ee ee ee ee ent 3 Solving Print Quality Problems issie sd das 3 Using the Front Panel iss Et o ehem une di De ee iuge ed 3 The Printer does not Power ON EE EE EK SEENEN A The Printer Continuously Rejects Printheads iii ee aa A What to do if the Front Panel is blank iii see ee sa see ek daa dana kaaa anna kaan Re Ge nn nain KEREN 5 Cover Sensors are not Working eee sae ed nika GER ae ee de ee ENEE sae gese ged 6 The Line Sensor has Problems Detecting Media ee ee ee nn 6 Problems ike Ee EE kako ada EE EE EE 6 Troubleshoo
8. h Assemblies Front acierta 161 Paper Path Assemblies Rear er RE nike hans 162 ura 163 U OE Hd 164 Miscellaneous Parts REP 165 6 Removal and Installation Intr duction AR ine RE he datada 169 Safety Precautlons EE EE EE di 169 Electrostatic Discharge ESD Precautions iese ka 169 Required Tools S 169 Service Calibration Guide to Removal and Installation en 170 Using the Service Calibration Guide essen eee 170 The Service Calibration Matrix iessen AR nn 171 Performing the Service Calibrations and Diagnostic Tests 172 dele EE meme 174 Front COVE ana jaaa ro RE AE EE EE HORE 177 Media Output Assembly 000 ee ane 178 Right Front TiM gren EE 179 Left ErONE TIM OE n 181 Right Ink Cartridge DOO AR EE N RE ER ER RE ER EE N 182 Left Ink Cartridge DOOM m 183 Right E 185 Left COVET EE ER ER ene 188 Real Re EE ER di di e RE DO n EO Ge EE A EO EDE M 194 MITIS RE RR ee 195 Media Lever RE m 196 Media Lever Position Sensor AR AA AA aaa 198 ENWW ENWW Gutter Assembly PC 199 RiGhtRear Tray ee EE 200 Eeft Rear Tray Support ert is las 201 Front Pamel 22221 t o n trabe NE ER OE el 203 TOD Bee TEE 205 Window Ge ge 208 Ink Supply Tubes Support
9. lors ee aaa 43 White spots on the print 43 Problems with Color Accuracy ee ee aa 43 Output Only Contains a Partial Print ee ee cere Re A AE ee ee ke ee ee ee Re ee ee ee 44 ENWW Problems with Image Clipping ii se aaa aaa aaa 44 Some objects are missing from the printed image nn 45 A PDF file is clipped or objects are missing ss nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn ann 45 2 System Error Codes Introduction Meme pm rme 46 Continuable and Non Continuable Error Codes 47 System Error Code Brief Descriptions kaaa kaaa kakaa dana dasaka aaa 47 System Error Codes Full Descriptions 00e eene emnes 50 3 Diagnostic Menu Introduction 74 Diagnostics Self Test reet ii eerie gel EE N 74 Service Tests Diagnostics ie se an 74 Entering the Service Tests Menu ss kas PERSE n ne ee 76 IE ER 76 2 TR 87 3 Electronics Module iie ea en 90 4 Carriage Assembly nn 95 erp ia 101 6 Color Sensor LE AE 104 Z Ink Delivery System IDS Hua 106 Le EE 110 9 VO Information ek RR AA nee 117 10 UnitlniormatiOR MEET ernennen Ve A ede a ea 117 11 EEROM EA OE EE ap EE koda 119 12 Set Unit Configuration EE 120 13 Error 11 19 Recovery en 120 LR NIE OE OE ER N NE HE RE KAIN 123 4 Service Menu Entering the Service Utilities Menu EA aaa ee ee Ad de ee de ee ee ee 124 Introduction u ON EE
10. ting Media Jams Printhead Crashes AA 6 Banding at variable extreme environmental conditions 000 aa 7 Worm marks on HP Coated media with light area fills esse ee ee aa 7 Solving Media Handling Problems AAA 7 What to do when plastic parts on the Media Basket become damaged during printer setup 8 Solving Ink Supplies problems is se RA Re EE EE aaa aaa 9 Ink G rtridges ER ee dee EE EO OE denen 9 Available Ink Cartridges ana 9 dil GE ER EE EE EE EE 10 Available ri EE RE een elek 10 General Information About the Ink Supplies iss se aaa 10 General Precautions When Handling Ink Supplies iss see ee ee ee ee ee ee ee ee ee Re Re Gee ee ee ee 11 When Should You Replace the Ink Supplies kakaa 11 Ink Cartridge Levels Information and Replacement se se ee Re Re EE GR RR Ee Re Re ee ee 11 Ink Cartridge Levels 11 Obtaining Ink Cartridge Information aaa 12 Changing an Ink Cartridge ge RE N ee ek Ed dee n dae co Rh EA gee oe li e eu plini 13 Printhead Information Replacement and Alignment ie se sse 15 Obtaining Printhead Information ese ee ER ee ee emere 15 Changing a Printhead iese ee ee ee ee ee RR ee ee Ge RR ee ee RR ee ee ee ee ee nennen enses 16 Aligning di ie UI GER Eo ot its 18 Ink Cartridge and Printhead Status Messages iii eek ke ee ee ek ke ee ek Re ee ee ee Re ee ee Re ee ee ee ke ee ee 20 Ink Cartridge Sta
11. tus Messages iese dese GE de ee AA GER Ge ARE nette ddadda ta 20 ENWW vii viii Printhead Status messages esr ese edle kad EE kakaa LES RE ta LAE ERE Cod Ett 20 Solving Ink Supplies Problems iis ee ee aaa Ge ee ee ee ee ee ee AR me enne ee ee ee herren ee ee ee 21 You Cannot Insert the Ink Cartridge Into the Printer A 21 You Cannot Insert the Printhead Into the Printer A 21 The front panel says to reset or replace a printhead 21 Maintaining and Cleaning the Printheads A 22 Clean the printheads iii ee ER AR EE aaa 22 Flex Contacts Cleaning Tool 22 Print Quality iii nn ins EE to a OE EE Paid OE oi 23 Print Quality Troubleshooting Actions ee ee ee ee AA ee eene 23 The Service Image Quality Diagnostic Print ee ee ee Re ee RR ee ee Ge RR ee ee eene 24 What is the Service Image Quality Diagnostic Print AAA 24 Considerations for Printing the Diagnostic Print aa 24 Printing the Diagnostic Print ee naa 24 Reading the Diagnostic Print Results iese ee ee ee AA ee AA nennen nennen ee rnant 25 Diagnostic Part 1 Printhead Reliability nmn 25 Diagnostic Part 2 Printhead Alignment sss eene 26 Diagnostic Part 3 Printheads amp Paper Advance eee 28 No Printing Defects Found in the Diagnostic Print 29 The Advanced Diagnostic Prints serie ota ie ie ee b da aah Ph CR eH TRACER AERE AE bee ME 29 What are the Advan
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