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1. Specified data can be imported as palette files cpf xml Specified data can be exported as palette files xml Also attached is the Device Set Up User s Guide which covers the following Device Registration Network Initial Setting Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 60 bizhub C252P Export Import of the Device list Function Access Restriction File Settings Group Settings LDAP Server Access Settings Display Option Settings Displaying the Help Displaying the version information Note To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0657562EN Solution Usage 0 Description LCD display is in Japanese Solution SOLUTION Power on the machine Press Utility Press 2 on the keypad Press 1 on the keypad Press 1 on the keypad Select the 1 st choice on the LCD panel upper left box Press OK Power machine Off On OANOAARWN Solution ID TAUS0701088EN Solution Usage 0 Description FS 603 is not being recognized Solution CAUSE FS 603 motor M6 p n 4583506401 drive belt is to tight causing fuse F3 on PU1 power supply to open SOLUTION Perform the shift motor belt tension adjustment see attached document Notes 1 Check for any other open fuses on PU1 and replace as necessary 2 To view a
2. Solution ID TAUS0700453EN Solution Usage 671 Description NVRAM Troubleshooting Procedure used to identify NVRAM problems Solution bizhub C250 C252 C300 C350 C351 C450 NVRAM trouble codes C D3xx codes can occur at any time Mostly these codes happen when updating firmware A NVRAM Data Restore procedure was announced a few months ago to address these codes Stop 0 7 1 3 9 What this procedure does is take a good image of the NVRAM off the MFP board created when you performed the NVRAM Data Backup and restore it to the NVRAM There are approximately 30 registers that can be corrupt so the above procedure may have to be done as much as 30 times WARNING If a corrupt NVRAM is suspected DO NOT perform the NVRAM Data Backup This will take the corrupt NVRAM image and back it up to the MFP board If this is done and the NVRAM is replaced the corrupt data that was just backed up will be transferred to the new NVRAM If this is the case then the NVRAM and MFP board will have to be replaced as a set Known unrecoverable NVRAM symptoms 1 Stuck on hour glass screen 2 Incorrect meters 3 When performing the NVRAM restore procedure the codes repeat themselves Note One thing that has been noticed is these machines seem to be highly susceptible to voltage sags and spikes It is HIGHLY recommended to install a quality power line conditioner on these machines Known fixes for various codes C D36E and C E002 Install Phase 3 01 firm
3. Inc March 2009 62 bizhub C252P Description CD010 after performing a physical format to correct a hard drive error Solution CAUSE Hard drive requires the logical format to be usable SOLUTION Perform a logical format on the hard drive Solution ID TAUS0700557EN Solution Usage Description How to setup duplexed images to be centered on each other Solution This is not an available option on this model This option Side 2drum clock adjust is available on Production Print models such as the 8050 bizhub PRO C500 Solution ID TAUS0700915EN Solution Usage Description Microsoft Windows Vista driver sharing Solution Attached is is a workaround for the current Microsoft Windows Vista driver sharing issue This may change as Vista evolves and Service Packs are released The process is as follows Upload the in box Konica Minolta Vista PostScript Driver from a Vista client PC to a Microsoft Windows 2003 Server Once the file is uploaded to the Server users can find the driver on the Share and install it by the normal method Device configurations from the Server share are preserved on the client Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0701242EN Solution Usage Description Part number for the PH window cleaning jig Solution PH wind
4. KONICA MINOLTA SSD SUPPORT SOLUTIONS bizhub C252P ALL ACTIVE SOLUTIONS March 2009 This document contains information that was exported directly from Konica Minolta s SSD Support knowledge base Some solutions may contain hyperlink references which originally contained links to graphic or text files If you wish to view these files you must access the solutions via SSD CS Expert Support on Konica Minolta s website www kmbs konicaminolta us Legal Notice This document is designed as a diagnostic tool primarily for Konica Minolta s support personnel and authorized service representatives Konica Minolta recommends that all service be performed by an authorized service representative Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information opinion advice or content of this document USER AGREES THAT USE OF THIS DOCUMENT IS AT USER S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION DIRECT INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF T
5. 2 Exit and return to step 1 to turnOFF the Sleep Mode Solution ID TAUS0702888EN Solution Usage Description How to print to a printer on a Microsoft Windows XP PC from a Macintosh running OS version 10 4 x Solution Please perfrom the step by step procedure mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUSO800980EN Solution Usage Description Copy Protection Utility and device setup Solution The latest Copy Protection Utility can be downloaded viathe Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Pleaserefer to the attached ReadMe files prior to installation and use The attached Copy Protection Utility User s Guide covers the following Specifying and editing copy protection settings Copy protection patterns used by a device multifunctional product can be specified and changed Specified data can be imported as palette files cpf xml Specified data can be exported as palette files xml Character settings files ctf created with Copy Protection Utility version 1 can also be imported Specifying and editing stamp settings Stamp patterns used by a device multifunctional product can be specified and changed
6. SOLUTION Verify the NVRAM by swapping it to a known good PWB MFP If the results are the same please fill out the online NVRAM BRU ordering form to obtain a new NVRAM IMPORTANT All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied Notes 1 Refer to the attached Bulletin Number 5783 for more detail and the BRU form 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Clinton Marquardt ESS BSE Solution ID TAUS0702927EN Solution Usage 22 Description Network menu button is missing from Admin Mode Solution CAUSE Corrupt NVRAM and or failed PWB MFP SOLUTION Perform the NVRAM Recovery Procedure see attachment for instructions Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html If NVRAM Recovery Procedure is unsuccessful replace the PWB MFP and NVRAM To receive a replacement NVRAM please utilize the Online Technical amp amp Special Program order form located within MyKonicaMinolta com 1 Login to MyKonicaMinolta com 2 Select the Service tab 3 Select Warranty Repair amp amp Special Programs men
7. amp amp white printing is required SPECIAL NOTE Solution contribution by Ed Bellone and Chuck Tripp Production Print SSD NOoRWND Solution ID TAUS0703476EN Solution Usage 2 Description When printing from Microsoft Office Excel aseparate print job for each copy is created and then sentto the MFP or printer Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 32 bizhub C252P Software Driver related Solution CAUSE When the Collate checkbox in the print dialog box is selected checked Microsoft Office Excel creates the separate print job for each copy For example ifselecting Collate in the print dialog box and entering 3 for number of copies 3 jobs are created when printing the document This is the specification for Microsoft Office Excel Thefollowing link is the explanation from Microsoft http support microsoft com kb 211474 en SOLUTION Clear theCollate checkbox on the Print dialog andselectthe Collate checkbox on the Basic tab in the driver settings SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUSO800366EN Solution Usage 2 Description When printing from Microsoft Publisher andperforming a mail merge thecopiesare all stapled together Solution CAUSE This is a known anomaly with Microsoft applications SOLUTION Please read the attached Microsoft articleregarding a resolution for the problem with Microsoft Publisher 2000 and 2003 To viewthe PDF A
8. the Parameter chip an8 pin removable chip on PWB M was not removed from the old board and installed on the new board Carefully remove the IC chip from the original board and install it on the new board 3 The MFPB has failed bizhub C300 and bizhub C352 C352P Replace the failed MFPB p n 9J06H003 01 bizhub C300 and p n 9J06 0101 02 bizhub C352 C352P 4 ThePWB Mboardhas failed bizhub C252 C252P Replace the failed PWB Mboard p n 4038 H001 01 5 Possiblefailed or missing Parameter chip IC40 The Service Manual states on page 67 to relocate IC40 Parameter chip 8 pin chip when replacing the PWB MC board Please order a Parameter chip by calling the Hotline at 800 825 5664 to open a Ticket Number going to www mykonicaminolta com select Service tab amp gt Warranty Repair amp amp Special Programs amp gt RA Form Fill outthe RA Form Solution ID TAUS0O700468EN Solution Usage 11 Description FS 514 C1183 C 1183 error code Solution PROBABLE CAUSES 1 Incorrect tray positioning Remove upper and or lower tray and remount to correct position 2 The ground wire and the 2 red wires for the sorter door interlock switch are not properly seated Inspect the harness and connector for problems with apoor no connection Reseat the connection for the door interlock and properly position in the harness 3 Accessories improperly installed Error code will occur when outputting paper to Tray 3 because the lower adjus
9. 1 Electrical noise static generated at the transfer belt unit section affects machine control To improve the new detection accuracy of the Transfer Kit the method of installing the point of the contact to the rail has been changed Install the modifiedgrounding spring onto the frame of the transfer belt unit Please perform the procedures mentioned in Bulletin Number 5186 bizhub C250 C250P C252 C252P and Bulletin Number 5627 bizhub C300 C352 C352P Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 The two terminal plate contacts that come in contact with the Transfer Belt are contaminated or are not making proper contact preventing the reset fuse from opening Clean and adjust the terminal plate contacts as needed 3 The wires to the transfer belt unit may be disconnected Remove the left cover p n 4038 1024 04 and verify there are2 wires connected to the transfer belt unit connector The upperconnector shouldbe blue and the lower connector should be red 4 The replacement transfer belt unit is used and was previously installed in another machine When a new transfer belt unit is installed in a machine an internal component on the transfer belt unit changes state this now indicates that the transfer belt unit is used A new unusedtransfer belt unit must be installed this will reset the life counter for th
10. 1 Fusing Drive Motor failure to turn Check connections on the Fusing Drive Motor and make sure it is working properly Check Fusing Unit for proper connection Change the bizhub C250 PWB MFP p n 40380121 06 or the biznubC300 C352 PWB PRCB p n 9J06012106 FlashMFP with current firmware Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD 2 The FS 514 finisher exit motor M4 has failed Replace the finisher exit motor p n 9J08 M102 00 SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD 3 Applies to bizhub C250 C250P C252 C252P only Jam is incorrectly detected due to malformed by heat fuser actuator Replace the Fusing Unit witha modified Fusing Unit Lot Number for modified Fusing Unit 071129 orinstall the modified heat resistantActuator p n 4038 5728 03 into theexisting Fusing Unit Current Fusing Unit part numbers 4038 R773 00 forbizhub C252 C252Pand 4038 0754 00 for bizhub C250 C250P SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0700303EN Solution Usage 3 Description Communication error when using either the DTP32 HS or the DTP34 densitometer Solution CAUSE Connection failure during the initial negotiation between thedensitometer and the ji
11. Accounts however earlier versions authenticate only from Lotus Notes User accounts Additionally if Certificate Services is running a secure login will be required b Please refer to the attached document for more detail c To view the document s Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http Awww microsoft com downloads details aspx DisplayLang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8idf OOAONDORW Solution ID TAUS0702298EN Solution Usage Description Cannot authenticate to Novell server Solution CAUSE The MFP does not allow the Admin user to authenticate to NDS SOLUTION Use another user to authenticate to NDS This user does notrequire admin rights but mustexist and have a valid password Solution ID TAUS0702331EN Solution Usage Description Characters are printed compressed together in an Advanced Function Presentation Data Stream AFPDS jobfromthe AS 400 Solution CAUSE Some documents are designed in a way that Host Print Transform HPT finds it difficult to transform IBM has recognized this and has provided a solution SOLUTION A new DataStream type has been created forWSCST WorkStation Customization tables that instructs HPT to create an image of the page instead of transformingit character by character Using this method spacing is maintained throughout the document Note Attached is a
12. C252P Miscellaneous 1 On the Tools menu click Internet Options 2 On the General tab click the Settings button under Temporary Internet files 3 Select Every visit to the page and then click the OK button Netscape Navigator 1 On the Edit menu click Preferences 2 Under Category on the left click Advanced then Cache 3 Under Document in cache is compared to document on network select Every time Mozilla Firefox 1 On the Tools menu click Options 2 Click Privacy and then click the Settings button at the bottom of the dialog box 3 Select the Cache check box under Private data select the Clear private data when closing Firefox check box under Settings and then click the OK button SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0900736EN Solution Usage Description How to load a 32 bit driver on a 64 bit operating system Solution Please follow this step by step procedure and refer to the attached video 1 Load the 64 bit driver on the server and share it out 2 Load a 32 bit driver on a workstation locally 3 From the workstation perform the Run command to connect to the server example 11 11 5 33 and press enter This should bring up the server 4 Navigate to the previously shared out printer on the server 5 Right click on the shared out printer and select properties 6 Select the sharing tab and then click on the Additiona
13. CF card which may also damage the MFP SSD and KMBS holds no responsibility for the use or misuse of the procedure and the software that it references Note The attached file will extract the PDF procedure and the Disk HEX editor files To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html This procedure does not apply to the CF card for the C200 series because itcan use the FAT file format It does not recognize FAT32 or any other format SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Cesar Jimenez Production Print SSD and Craig Blyther ASG SSD Solution ID TAUS0701329EN Solution Usage 6 Description Configuration Page header is printing as Generic 25C x or 35C x Solution CAUSE Incorrect settings SOLUTION To change the Configuration Page header to Konica Minolta bizhub C450 C352 C300 C252 C250 perform the following 1 Access the Service Mode 2 Select System 2 3 Select Software Switch Setting 4 Enter Switch No 10 5 Bin Assignment 00000000 6 Hex Assignment 00 7 Click on Fix 8 Click on End 9 Power the copier OFF ON 10 Print another Configuration Page Page Headershould now be changed To change the Configuration Page header to Konica Minolta bizhub C250P C352P C450P perform the following 1 Press the Menu Select key 2 Press the down arrow key 4 times to sele
14. DiSarro Workgroup SSD Solution ID TAUS0900584EN Solution Usage Description Poor copy quaility smudging Solution CAUSE Failed PWB SOLUTION Replace the PWB C board for bizhub C250 C250P p n 4038 0113 03 and the bizhub C252 C252P p n 4038 0113 05 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 bizhub C252P Image delay advance shift or skew Solution ID TAUS0801109EN Solution Usage 1 Description Skew of individual color Solution CAUSE Incorrect laser print head adjustment or stripped adjustment screw SOLUTION Perform the PH Unit Mechanical Adjustment on page 393 of the Service Manual If adjustment does not work check that the adjustment screw is not stripped Replace the Print Head Unit Assembly p n 21 4039 R723 00 which can be found on page 15 key 21 of the June 2007 Parts Guide Manual SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUSO656584EN Solution Usage Description When performing Color Correction the test page will not print out andthe start button is amber Solution CAUSE Incorrect paper size in the Universal Tray 1 SOLUTION Load 11x17 paper in the Universal Tray 1 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 bizhub C252P Image too light dark uneven or wrong color Solution ID TAUS0801346EN Solut
15. Japan Solution ID TAUS0O800692EN Solution Usage Description Does the Parameter Chip come standard with the replacement board Solution The Parameter Chip does not come standard on the new boards Note The Parameter Chip must be ordered online as with the NVRAM Please see page 6 of attached Bulletin Number5783 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUSO800946EN Solution Usage Description How to find display a MAC address Solution To find the MAC address of a specific device in a Microsoft Windows environment such as a main body internal NIC access the command prompt PING the TCP IP address of the device and then perform the command arp a The attached procedures are for Microsoft Windows 98 NT 2000 2003 XP DOS Microsoft Windows 3 11 Microsoft Windows for Workgroups Microsoft Windows Vista and Macintosh OS X To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Note Also attached is the Technitium MAC Address Changer freeware program This software is not supported by Konica Minolta and is to be used at your own risk To open the ZIP file WinZip should be insta
16. Jimenez Production Print SSD Solution ID TAUS0801706EN Solution Usage 6 Description Paper Test requirements Solution For initial test the dealer branch must supply 1000 sheets of the media paper Once the paper is received the Ticket is escalated toESS Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 10 bizhub C252P Miscellaneous If the initial test does not have any issues then a second test can be done The dealer branch must supply enough media to cover 1 3 of a PM cycle There is a charge involved to cover labor and supplies The dealer branch will be notified byESS before the test to communicate the charges SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0702838EN Solution Usage 5 Description How to create a device printer on an AS 400 system using SCS over LAN Solution To Create a Device Description on AS 400 to print to KMBS printers perform the following 1 From the Main Menu under Selection or Command type CRTDEVPRT amp ltjenter amp gt 2 Change the following to set up the printer those settings not changed keep at default a Device Description name the printer i e KMPrinter b Device Class LAN c Device Type 3812 d Device Model 1 e LAN Attach IP f Port number 9100 g Font Identifier 011 h Form Feed Autocut i Manufacturer HP5si j Paper Source both letter k Address TCP IP
17. PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0701372EN Solution Usage 0 Description C 0204 at power up Solution CAUSE A piece of paper has gotten stuck behind the tray SOLUTION Remove the tray and look for paper in the connector for the tray Solution ID TAUS0702566EN Solution Usage 0 Description Part number for 128MB CF card Solution The 128MB CF card p n 7760 4036 01 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 61 bizhub C252P Solution ID TAUS0647215EN Solution Usage Description Poor Fusing Solution CAUSE Fuser pressure levers are in the Envelope position down SOULTION Move the fuser pressure levers to the Normal position up Solution ID TAUS0648662EN Solution Usage Description How to make a signature booklet onto 8 5x11R paper Solution To make a signature booklet onto 8 5x11R paper make these settings in either the PS or PCL drivers 1 Select Booklet Left Bind 2 Select Center Staple amp amp Fold 3 Select 5 5x8 5 as the Output Paper Size Solution ID TAUS0655608EN Solution Usage Description Are Konica Minolta MFPs compatible with Category 6 cable standard Solution Konica Minolta MFPs are fully compatible with Category 6 cable standard Category 6 cable is a cable standard for Gigabit Ethernet and other n
18. PUBNAMES NTF design the list of attributes allowed for anonymous access include the following attributes attached Idap1 pdf not listed in the previous release b The Allservers configuration doc will only affect the servers running LDAP It will also allow the MFPs to access LDAP without using an authentication account and password This is the method that all users are using according to Lotus Incident 1632724 c Please refer to the attached document for more detail d To view the document s Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http Awww microsoft com downloads details aspx DisplayLang en amp amp FamilyID 95e24c87 8732 48d5 8689 ab826e7b8idf e To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html NOOR WOOD Solution ID TAUS0801356EN Solution Usage 2 Description Cannot print to the MFP after the TCP IP address has been entered and theMFP was rebooted Solution CAUSE Incorrect configuration SOLUTION In the Admin mode under the TCP IP settings set the MFP to DHCP and reboot it This will allow theMFP to browse the network Once the DHCP field is populated enter theMFP original static TCP IP address under the TCP IP settings and reboot theit again SPECIAL NOTE Solution contribution by Gary Scimec
19. PostScript Visual driver version 2 0 28 the Adobe PostScript driver version 2 0 28 or the PCL driver version 2 0 0 the print controller can be used without restrictions IC 205 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the GDI driver version 1 00 or the PCL driver version 1 00 the print controller can be used with the following restrictions 1 Cancelled print jobs may stay in queue when using the GDI driver 2 The printer icon may disappear when cancelling a print job when using the GDI driver 3 Print jobs may hang when printing from two or more workstations simultaneously using the GDI driver IC 302 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 1 1 Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The only restrictions found were that Owner Information functions were not available IC 401 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 applications loaded Testing has been performed with the PostScript driver version 1 0 The following restrictions 1 The mixed media function may not be used 2 Enabling the Delete pending print jo
20. actual barcode fonts Nothing else will be required To Purchase this device contactTypehaus at http typehaus com Be sure to mention your affiliation with Konica Minolta SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0800433EN Solution Usage Description IsMagneCote paper or magnetic backed paper supported Solution MagneCote paperor magnetic backed paper is not supported SPECIAL NOTE Solution contribution by Marge McLea ProductionCustomer Support SSD Solution ID TAUS0800541EN Solution Usage Description How to reset error codes Solution To reset error codes perform the following procedures 1 Turn main power switch OFF Turn main power switch ON while pressing the Menu Select key Keep pressing the Menu Select key until the LED turns OFF on the control Panel Check to make sure that the Trouble Reset will be displayed on the control Panel after LED turns OFF Pressing the Menu Select key Check to make sure that OK is displayed and the it has been reset Turn main power switch OFF and ON again and make sure that the machine properly starts SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD NOOR WP Solution ID TAUS0800548EN Solution Usage Description When using the firmware imaging tool the computer gets a Read error 0003 the system cannot find the path specified Solution CAUSE The temp folder may be missing from the ro
21. amp gt select the base HD amp gt select Applications amp gt select Utilities amp gt select Java All installed versions of Java will be listed SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0801112EN Solution Usage Description What type of cable to use with the SimWin Panel Jig software Solution TheField Service Manual addendum for the bizhub C250P indicates a serial cable but does not indicate how the cable is terminated The bizhub C450P manual indicates that the cable is aRS 232C D Sub 9 pin cross cable Please see attached documentation for examples To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD and Jim Behrends Production Print SSD Solution ID TAUS0801266EN Solution Usage Description Serial number and meter reading location Solution Serial Number Located on the UL label on the left side of machine Meter Mechanical counter accessed by opening front door Located on left side above the power switch Software counter accessed by pressing Utility Counter button on Operation Panel Note Please see attachment SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0802186EN Solution Usage Description Can pre punched paper be used for copying
22. amp lt Finisher firmware amp gt Version G00 07 9J08 F050 G00 07 000_CHECKSUM 3EA8_Finisher EXE amp lt Procedure amp gt a Change HEX Assignment of Switch No 29 to 01 Initial setting is OO b Service mode amp gt System2 amp gt Software Switch Setting c Set Tray1 for all output on Output setting amp gt Output Tray setting 8 Finisher overdriving downward Replace home position sensor p n 4037 0905 01 and adjust white actuator of rear side belt p n 4349 2046 02 SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Greg Lantowski Gregg Gallant lan Lynch Production Print SSD KMBT Japan and Christopher Walters ofPrecision Copier Service Inc Solution ID TAUS0703093EN Solution Usage 8 Description Recovery procedure for CF cards Solution Beforethe Recovery Procedure Download the firmware file again and verify that the same problem reoccurs Download the firmware file from another computer using a LAN line If a CF card was accidentally or otherwise formatted for use with Microsoft Windows it is no longer useful as a device for installing firmware to the MFP Attached is a recovery procedure to fix this issue The procedure uses a diskHEX editor toremove the data which prevents the MFP from loading the firmware CAUTION It has been tested by the field successfully however if the procedure is not followedcompletely damagecan result in the
23. attached C1183 Check document for additional detail To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 6 PC11 sensor is not functioning Replace PC11 p n 4037 0905 01 7 Firmware upgrade is suggested along with system settings changes The following settings can prevent C 1183 errors The settings are under Administrator setting amp gt System Setting Set OFF for Sleep Mode Setting Set OFF for Weekly Timer ON OFF Setting Set OFF for Select Time for Power Save or Set Sleep on Power Save Key Set OFF on Weekly Timer ON OFF Setting Set OFF on Select Time for Power Save Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 42 bizhub C252P Warm up wrong display incorrect operation lock up Update to the following specialfirmware for both of Main body and Finisher and set 01 for Switch No 29 on Software Switch Setting so that the finisher does not makea stopped position reset amp lt Main body firmware amp gt bizhub C352 Version GCy G4 20060914 9J06 F000 GCy G4 000 00 CHECKSUM 1EBD EXE or greater bizhub C300 Version GCy G6 20060914 9J06 F000 GCy G6 000 00 CHECKSUM BA1A EXE or greater bizhub C252 Version CBF 00 4038 F050 CBF 00 005 00 _CHECKSUM 0590 EXE or greater
24. by Harold Kammerer KMBS Wichita KS Solution ID TAUS0802298EN Solution Usage 1 Description Some system codes cannot be cleared Solution CAUSE According to the Field Service Manual opening and closing the front door should cleara systemcodeyet it does not Even entering Trouble Reset screen by holding theMFP Utility key down while poweringON themachine fails to resolve theissue SOLUTION The solution for this issue provided in the Field Service Manual is unclear Please add the following notes tothe manual to correct this condition To clear asystem code 1 Call the Service Mode on the screen 2 Select the key as follows System 1 Initialization System Error Clear 3 Press the Start key 4 When OK is displayed turn OFF the Main Power Switch and turn itON again after waiting a minimum of 10 seconds SPECIAL NOTE Solution contribution by Harold Kammerer KMBS Wichita KS Solution ID TAUS0801239EN Solution Usage 0 Description Life counter does not reset after replacing the transfer belt unit Solution CAUSE The replacement transfer belt unit is used and was previously installed in another machine When a new transfer belt unit is installed in a machine an internal component on the transfer belt unit changes state this now indicates that the transfer belt unit is used SOLUTION A brand new transfer belt unit must be installed this will reset the life counter for this unit SPECIAL NOTE Solution contri
25. description will cause the writing to ignore the time out and just report the error 1 Pick one of the devices and end the writer and vary the device off 2 Select the option that will allow you to Change Device Desc 3 On the first screen look for the Printer error message parameter and change it to INFO Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 15 bizhub C252P Miscellaneous 4 Page down twice and look for the User defined options parameter it should read IBMSHRCNN under thisadd ERRMSGINFO 5 Start the writer and vary the device on and test These changes must be done for the other device on the AS 400 SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUSO800939EN Solution Usage 1 Description The XML page cannot be displayed Cannot view XML input using XSL style sheet Please correct the error and then click the Refresh button or try again later message Solution 1 HTTP and PageScope Web Connection PSWC have to be ON all the time in order to have web access 2 Perform a Data Clear on the MFP making sure that the default setting like PSWCis ON 3 Tryaccessing theMFP froma laptop first Use Microsoft Windows Internet Explorer 6 or Firefox Note Using IE7maypresent difficulties SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUSO800968EN Solution Usage 1 Description How to backup the original NVR
26. desired intervention error Note that intervention errors do not stop the print process If the Printer Error Message parameter in the Device Description for the writer was set to INQ then the intervention will require an operator input to retry or to cancel the writer At R370 the Printer Error message is not recognized on ASCII printers Change the User defined options parameter to ERRMSGINFO Ifthe Printer Error Message parameter was set to INFO then the driver will continue to retry until the connection has been established or the TCP IP has closed the socket or in the case of a slow printer processor the proper response is obtained which is either the printer is on line or that the printer has received all the data If the connection was eventually successful the intervention message will be attempted to be removed from the message queue and process will continue Please set the Printer Error Message to INFO and the User Defined options to ERRMSGINFO SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0626631EN Solution Usage Description Is tandem printing or copying supported Solution Tandem printing or copying is not supported at this time SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0657210EN Solution Usage Description Jig panel simulator Solution The latest Jig panel simulator is available via the Konica Minolta Download Selector Acce
27. site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 26 bizhub C252P Miscellaneous Solution ID TAUS0900739EN Solution Usage Description How to load a 64 bit driver on a 32 bit Server system Microsoft Windows 2003 Server Vista Solution Please follow this step by step procedure and refer to the attached video 1 Load the 64 bit driver on the client 2 Load the 32 bit driver on the server and share it out Note If you receive a pop up indicating COPY ERROR setup cannot copy this file Example KOZJA_ PP_ This could possibly be a file path length limitation Try reducing this limitation by pulling out the specific driver needed and placing it on the desktop 3 From the 64 bit client perform the Run command to connect to the 32 bit server example 11 11 5 33 and press enter Double click on the shared out printer Select printer and then properties Select the Sharing tab and click on the additional drivers box Select or check off the 64 bit x64 driver to be added to the 32 bit server Select OK and the 64 bit driver should be pushed up to the server Check the additional drivers of the client and server to confirm that the x86 32 bit and x64 are both installed Notes a This was tested on like versions of 32 bit and 64 bit dri
28. the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD OONODOBRWPD Solution ID TAUS0701197EN Solution Usage Description Macintosh Intel O S 10 4 losing connection after a few print jobs Macintosh must be rebooted to restore printing Solution CAUSE Corrupt or improperly installed driver SOLUTION Completely remove and re install the driver according to the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0702004EN Solution Usage Description MT 501 cannot print to the mailbin after upgrading to 18 firmware Solution CAUSE Print driver was not upgraded after upgrading machine firmware SOLUTION Upgrade PostScript PCL print drivers to version 3 Note The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0703335EN Solution Usage Description Why
29. then Local Policies is opened 6 Click displayed Security Options and then double click on Devices Allowed to format and eject removable media that is displayed in the right side ofLocal Security Policy window 7 Change the setting to Administrators and Interactive Users and click OK 8 After restarting PC all users can use Compact Flash Card Microsoft Windows XP 1 Open Control Panel 2 Open Performance and Maintenance and then clickon Administrative Tools 3 Double click on Local Security Policy 4 Please open the following policy Security Settings Local Polices Security Options Allowed to format and eject removable media 5 Select Administrators and Interactive Users and then click OK 6 Rebootthe PC to take effect Microsoft Windows 2000 1 Open Control Panel 2 Open Administrative Tools 3 Double click on Local Security Policy 4 Please open the following policy Security Settings Local Polices Security Options Allowed to format and eject removable NTFS media 5 Select Administrators and Interactive Users and then click OK 6 Rebootthe PC to take effect SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0808234EN Solution Usage Description Where are the ICC color profiles stored on a Macintosh OS X system Solution Color Profiles are stored in the Libraries Colorsync Profiles folder SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS08
30. unavailable to perform any other tasks during this period Solution CAUSE A compatibility issue between a native Intel application like Adobe CS3 Suite applications and the Intel versionMacintosh OS 10 4x SOLUTION The best workaround for this issue is to hide the Macintosh DOCK The problem appears to be related to how the application interacts with the DOCK while it is visible Auto hiding theDOCK through preferences will correct this printing deficiency Adobe and Apple have not officially acknowledged this problem even though it affects printing using any print driver SPECIAL NOTE Solution contribution by Bill Enmke and Ed Bellone ESS SSD Solution ID TAUS0700252EN Solution Usage 3 Description How to default a Macintosh driver to black amp amp white Solution The drivercannot bedefaulted to black amp amp white on a Macintosh This is a limitation of the operating system Howevera PRESET can be made in the driver for black amp amp white printing by performing the following Select FilePrint andfrom the PRINT box select the drop down from the second box under the presets box Select QUALITY Select the drop down for SELECT COLOR Select GRAYSCALE or the desired functionalityto besaved as a preset like duplex finishing options etc Select PRESETS then SAVE AS Name the file example Black amp amp White Select OK Select this saved PRESET of Black amp amp White wheneverblack
31. when printing to HDD using PCL driver doesa warning message appears before storing the job Solution To eliminate the popup window update the PCL driver Pleaserefer tothe following Note The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more bizhub C450 1 Release version and download file name Following program version is explained in this file Release version Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 35 bizhub C252P Software Driver related Product name Program name Based version Release version Language Installation type Note C450 KONICA MINOLTA C450 PCL Driver 03 02 02 00 03 02 02 02 English Add type Windows 2000 XP Server2003 Download file name c450_pcl_win2k_xp_2k3_v03020202_en_add exe PRI_DLBT0703015EN doc this file 2 Where changed This program is released for the following purpose This driver is released for the following purpose And please install this special driver only to the PC of a necessary customer When selected Save in User Box and Save in User Box and Print in Output Method the confirmation dialog for setting doesn t show 3 Restrictions None 4 Programs to be applied at the sa
32. 0 Version 30 bizhub C450 C351 C250 C252 C352 C300 Phase3 03 Ver 18 Notes 1 If the issue is not resolved by the new firmware please obtain details to further the investigations Currently here are the first items to confirm and provide a Provide answers to the following questions What type of network environment is the customer using What is the network speed What is the NIC speed on our engine When the device goes down can it be PINGed orbrowsed to What protocols are on the network Is the machine in a power save or sleep mode at the time of failure Does the machine have a static TCP IP address or is it dynamic DHCP How often does the incident occur Are there any routers switches or hubs involved on the network segment s which aretrying to utilize the machine What type of special applications are utilized by people who print to the device b If a bizhub 600 750 PRO 920 you can perform a Hyperterminal session and set transfer to text to create text file that shows the controller activity c Perform an Ethereal network packet capture Instructions are attached 2 The latest version firmware and system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 3 Refer to the attached PDF for reference To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free fro
33. 00999a Abort code 0x00f00b00 Not printing Machine rebooting every few minutes Screen freezing in KM logo Keep losing machine settings when power OFF OONDOORWND bizhub 420 500 Common symptoms when NVRAM replacement may be necessary Note First try to flash the machine to the latest firmware before swapping the NVRAM because the firmware fixes many of the following symptoms 1 Screen freeze in KM logo Fax unit locking up the copier or not recognized C E084 error code Cannot PING the copier C D203 error code Display resetting to Japanese Losing network settings after firmware upgrade C E002 error code Scan to email or FTP 10 Loss of adjustment data 11 Total counter is reset 12 Display TCR adjustment 13 C 284x error code OANDARWP Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 bizhub C252P Miscellaneous bizhub 600 750 Common symptoms when NVRAM replacement may be necessary 1 Screen freeze in KM logo 2 Cannot recognize DF 3 Error code SC2203 7145 7255 Common symptoms when NVRAM replacement may be necessary 1 Blank screen 2 Loss of E mail addresses 3 Loss of settings 4 Error code E56 01 Ordering Procedures Call the SSD Hotline at 800 825 5664 to open a Problem Ticket Go to www mykonicaminolta com and select Service tab amp gt Warranty Repair amp amp Special Programs amp gt RA Form Fill out the RA Form IMPORTANT NO
34. 08488EN Solution Usage Description C 5357 shortly after power ON Solution CAUSE Obstructed or failed cooling fan motor 1 SOLUTION Prior to replacing the cooling fan motor 1 FM12 perform the following 1 Check the cooling fan motor 1 connector for proper contact 2 Inspect the fan housing for dust or other obstructions that restrict the fans rotation Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 24 bizhub C252P Miscellaneous 3 Reseat CNDM2 on PWB M 4 Replace cooling fan motor 1 p n 9313 1400 81 as necessary SPECIAL NOTE Solution contribution by Ted Young Production Print SSD Solution ID TAUS0808537EN Solution Usage Description To what does a Status error message on the LCD screen refer Solution The Status error refers to a stabilization error The number following Status indicates the stabilization error For example Status 22 refers to a color registration adjust failure Attached is alist of stabilization error codes To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUSO900005EN Solution Usage Description Installing and using Cygwin Solution Please follow the procedures mentioned in the attached documentation To viewa PDF Adobe Reader must be in
35. 1 4037 F000 GX6 K1 000 EXE Notes 1 Please refer to attached Release Notes prior to installing the firmware To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0808298EN Solution Usage Description The selection for double sided copies and booklets are missing The copier is equipped with a folding finisher and all of two sided copy modes are not available Solution Cause The copier has been mistakenly set in one of the vending modes Solution Enter the service mode and press the STOP and then the 9 Key from the touch key pad Select the Management Function choice and then make sure the mode is set to Unset Power OFF and then ON the copier The Save Document Key should have returned Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 53 bizhub C252P Warm up wrong display incorrect operation lock up Note If the vending mode is enabled it should be noted that there are limitations in function based on the modes used To verify simply disable vending to see if function returns SPECIAL NOTE Solution contribution by Ken Walk
36. 57818EN Solution Usage 6 Description The customer changed the Admin password and forgot it How can the admin password be accessed Solution There is no procedure to restore the admin password It is possible to reset and enter a new password From Service mode enter STOP 0 Clear select the Administrator Password and enter a new password Once exiting the Service mode the new password is effective Solution ID TAUS0701867EN Solution Usage 6 Description Printer lock up unable toPING the copier printer even when using a crossover cable andunable to make changes on the copy screen Solution CAUSE Corrupted firmware orfailed Control Board SOLUTION Re seat the connectors on PWB MFP Flash and or re flash the copier printer with current firmware lf the problem persists replace the MFP Board PART NUMBER MODEL ITEM 4038 0121 06 bizhub C250 PWB MFP MFP Control Board 4038 2414 01 bizhub C252 PWB MFP MFP Control Board 9J06 0121 06 bizhub C300 C352 PWB PRCB Printer Control Board 4037013104 bizhub C351 C450 PWB MFPC MFP Control Board Solution ID TAUS0701919EN Solution Usage 5 Description Paper jams as it passes through the FS 507 Solution CAUSE The actuator in the transport unit might be out of place allowing the paper to pass by undetected SOLUTION Check the actuator for PC 1 in the horizontal transport unit p n 4664 3008 01 and verify it is in the correct position Solution ID TAUS0656740EN Solution Usa
37. 9 Konica Minolta Business Solutions U S A Inc March 2009 bizhub C252P Miscellaneous http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0607358EN Solution Usage 17 Description The entire print job is stapled instead of each set when printing multiple stapled sets from Microsoft Word Solution CAUSE The Collate option in the Microsoft Word dialog box is selected SOLUTION When printing and stapling multiple sets the Collate option in the Microsoft Word dialog box must be deselected SPECIAL NOTE Solution contribution by Mark D Attilio and Ed Bellone Production Print SSD Solution ID TAUS0700026EN Solution Usage 16 Description How black and white versus color increment the machine counters Solution The reason that many ofthe color printers will count a page as color even though the page content looks like Black and White or Gray is that many Office applications create or use graphics using RGB data Even though a graphic may be black it uses RGB values of 0 0 0 to achieve black or will use equal values of RGB to represent gray As far asa Konica Minoltaprinter is concerned this is color information and will therefore count the page as a color page This scenario applies to applications like Microsoft OfficeWord Excel and Publisher to name a few Higher end applications like Adobe PageMaker InDesign lllustrato
38. 9 Konica Minolta Business Solutions U S A Inc March 2009 52 bizhub C252P Warm up wrong display incorrect operation lock up Solution CAUSE The HDD is set to Not Installed SOLUTION Set the HDD to Installed by performing the following 1 Enter Tech Rep Mode 2 Select System 2 3 Select HDD 4 Select Installed 5 Power the machine OFF ON using the main power switch SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0802561EN Solution Usage Description When using the Firmware Imaging toolkit to install firmware on a CF card the process stops abruptly and a message indicates thatthe process is in use by another process Solution CAUSE Incorrect installation procedure SOLUTION Cancel the installation process and remove all USB devices except the card reader from the PC laptop and restart the firmware installation to the CF card again SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0802613EN Solution Usage Description Memory overflow error indicated when selecting the compact PDF mode after running several sheets through the MFP Solution CAUSE Firmware update required SOLUTION Please install special firmware version GX6 KO bizhub C250 C250P 4038 F000 GX6 K0 000 EXE bizhub C352 C352P 9J06 F000 GX6 K0 000 EXE GX6 K1 bizhub C252 C252P 4038 F000 GX6 K1 000 EXE bizhub C300 9J06 F000 GX6 K1 000 EXE bizhub C35
39. AL NOTE Solution contribution by Mark Kemp ASG SSD and Cesar Jimenez Production Print SSD Solution ID TAUS0701314EN Solution Usage 1 Description Intermittent C 6103 C6103 Solution CAUSE A firmware update is required SOLUTION Update firmware to version 18 or above Note The firmware is available for download via the Konica Minolta Download Selector 1 Login in via www mykonicaminolta com 2 Select the Service tab located at the top of the page 3 Select the SSD DNA Drivers MSDS link located to the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located to the left 6 Select a Product Group and then a Product model A File Type and OS are optional selections 7 Clickon Show 8 All product related downloads are listed with the most current at the top of each category SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0702267EN Solution Usage 1 Description C 9401 C9401 service code that will not clear Solution CAUSE After installing a new PWB C there may be a poor connection of the cable between the CCD and the PWB C or the CCD wiring harness is defective SOLUTION Make sure the CCD is coming on and the scanner is moving to home position when power is supplied to the copier If the exposure lamp is illuminating check the flat cable between the CCD and t
40. AM data counters to the new NVRAM Solution Presentlythere is no way to backup any of the NVRAM data SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUSO808069EN Solution Usage 1 Description What is SRA sized paper Solution SRA is the abbreviation of Supplementary Raw Format A It is slightly larger than standard A size paper SRA paper is typically used in printing where a bleed to the edge of the page is required similar to printing 11x17 with bleeds on 12x18 Common SRA paper measurments in millimeters SRAO 900x1280 SRA1 640x900 SRA2 450x640 SRAS 320x450 SRA4 225x320 Solution ID TAUS0629386EN Solution Usage 0 Description ISO 15408 certification information Solution TheMFPsare certified ISO 15408 Refer to the following for more detailed information concerning ISO 15408 as well as the attached Security White Paper 1 ISO 15408 FAQ 2 Trusted Computing Base 3 ISO 15408 3 4 Common Criteria Note To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 16 bizhub C252P Miscellaneous Solution ID TAUS0800244EN Solution Usage 0 Description Toner color is low Replace when indicated or Toner is low color message Solution CAUSE Phase 3 05 firmware e
41. AT file on Windows Vista 2 The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from the KMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 3 The Windows Vista Compatibility Legend can be viewed at http kmbs konicaminolta us content support vistasupport html 4 Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Enmke ESS SSD and Jim Behrends Production Print SSD Solution ID TAUS0701604EN Solution Usage 31 Description NVRAM BRU replacement form Solution The online NVRAM BRU Replacement RA Claim formis referencedin attached Bulletin Number 5783 Notes 1 AN SSD TICKET NUMBER MUST BE ASSIGNED IN ORDER TO PLACEA NVRAM BRU ORDER ONLINE All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at Copyright 200
42. Access the Selector from theKMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more These drivers will be shown as a WHQL W indows H ardware Quality L abs Download Access the Download Selector and type WHQL in Find downloads then click on Search amp gt Solution ID TAUS0700244EN Solution Usage 1 Description How to determine what version of Sun Java is installed on a Microsoft Windows workstation Solution To determine what version of Sun Java is installed perform the following 1 From a command prompt type java version 2 Press Enter 3 The version of Sun Java will be indicated If the command is not recognized then Sun Java is not installed Solution ID TAUS0700509EN Solution Usage 1 Description PLEASE INSTALL THE IMAGING UNIT CORRECTLY AND CLOSE ALL DOORS message with a new setup Solution CAUSE Incorrect imaging units were installed It is easy to confuse the imaging units that come with new machines because the box containing the units is virtually identical between thebizhub C252 and bizhub C352 SOLUTION Install the correct imaging units Solution ID TAUSO700900EN Solution Usage 1 Description Unable to perform any adjustments using the Panel Jig software SimWin Solution CAUSE Incorrect procedure SOLUTION When making adjustmentsto the machine
43. Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 33 bizhub C252P Software Driver related When testing Imaging ToolKit 2006 and Cygwin version based on the bizhub C550 two small problems appeared which can be both eliminated to get the tools working properly 1 The Imaging Toolkit 2006 needs to be extracted first Do not try to install it out of the archive otherwise there will be an error message about a missing file Note The latest version of Imaging ToolKit 2006 is available via the Konica Minolta Download Selector under Utilities Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Please refer to the attached Release Notes for additional detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html 2 Embedded Cygwin was not working out of the box Microsoft Windows Vista reported some memory problems This issue could be solved by enabling the compatibility mode Windows XP SP2 for the application bash exe located in the bin folder of Cygwin bin folder of bizhub C550 firmware Note Please refer to attached file for additional detail To view the document Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http Awww m
44. D Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 51 bizhub C252P Warm up wrong display incorrect operation lock up Solution ID TAUS0800269EN Solution Usage Description A3 paper size is displayed for the LCT instead of 8 5x11 Solution CAUSE LCT paper size is programmed for A3 in Tech Rep mode SOLUTION To change the LCT size to 8 5x11 perform the following procedures 1 Enter Tech Rep mode 2 Select System 2 3 Select LCT Paper Size Setting 4 Select 8 5x11 5 Exit Tech Rep mode and cycle thepower SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0800758EN Solution Usage Description CD370 or another code beginning with C D3xx possibly after replacing the NVRAM Solution CAUSE NVRAM abnormality SOLUTION Reset the code by performing the following procedure 1 With the malfunction code displayed on the screen press the following keys downward arrow right arrow downward arrow right arrow downward arrow then the Menu Select key 2 After the message Data restoration OK to Start appears on the control panel press the Menu Select key 3 The message Data restoration Now processing appears on the control panel and data restoration sequence is carried out When it is completed the technician is prompted to turn off the machine 4 Power the machine off wait 10 seconds the turn on the power Note It might be ne
45. HIS DOCUMENT Copyright 2008 Konica Minolta Business Solutions U S A Inc bizhub C252P Breakage damage malformed removed part Solution ID TAUS0703359EN Solution Usage 4 Description Paper size s and or paper tray s not recognized or recognized with the incorrect paper size indicated Solution CAUSE Paper cassette tray is cracked The affected options are PC 101 PC 102 PC 103 PC 201 PC 202 PC 203 PF 124 PF 210 SOLUTION Install the cassette repair countermeasure s as explained in the attached Parts Modification Notices and associated Applied Product Information Also please refer to attached Bulletin Number 5606 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 bizhub C252P Controller no or slow print scan failure garbled data lockup Solution ID TAUS0657082EN Solution Usage 6 Description The printer utility jig will not connect to the printer Solution CAUSE The instructions in the Service Manual for connecting the service jigare unclear SOLUTION In order to establish a connection press the Menu Select key and turn the printer main power switch ON The LEDs for Ready Error will turn OFF When Please wait is indicated on the LCD release the Menu Select key Within a short time Tr
46. ION Install Intel Macintosh drivers whichare available via the Konica Minolta Download Selector Access the Selector from the the KMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more To verify which Macintosh hardware versionis being used select the Apple icon in the upper left corner of the screen then select About This Mac Intel is the newer system Power PC is the older standard system SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0900441EN Solution Usage Description SMB printing for Emperon controllers Solution Please perform the step by step procedures outlined in the attached document To view the document Microsoft Word or Word Viewer must be installed Word Viewer 2003 11 7MB can be obtained free from Microsoft at the following URL http Awww microsoft com downloads details aspx DisplayLang en amp amp Familyl ID 95e24c87 8732 48d5 8689 ab826e7b8idf SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 40 bizhub C252P Warm up wrong display incorrect operation lock up Solution ID TAUS0642074EN Solution Usage 26 Description PLEASE WAIT message on the display Solution CAUSE A possible failed or corrupt NVRAM
47. O 1050 1 Press Machine button on the LCD then the Controller button amp gt Interface setting and then Network Timeout 2 Set 300 seconds and press the SET button bizhub PRO 920 1 Press the utility button and then the controller button on the LCD 2 Select the Interface setting amp gt Network setting 3 Enter 300 seconds and press the SET button SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0802297EN Solution Usage 1 Description Unable to clear an S 1 system code CCD Clamp Gain adjustment failure Solution CAUSE According to the Field Service Manual opening and closing the front door should clear this code and it does not Even entering Trouble Reset screen by holding theMFP Utility key down while poweringON themachine fails to resolve the issue SOLUTION The solution for this issue provided in the Field Service Manual is unclear Please add the following notes tothe manual to correct this condition To clear a S 1 system code 1 Call the Service Mode on the screen 2 Select the key as follows System 1 Initialization System Error Clear Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 49 bizhub C252P Warm up wrong display incorrect operation lock up 3 Press the Start key 4 When OK is displayed turn OFF the Main Power Switch and turn itON again after waiting a minimum of 10 seconds SPECIAL NOTE Solution contribution
48. Production Print SSD Solution ID TAUS0800452EN Solution Usage 1 Description When using Vendor mode copy jobs print out but print jobs do not Solution CAUSE Incorrect setings SOLUTION Afterenabling Vendor mode set the security settings for the function of Vendor mode To Access the settings use the following instructions Administrator Settings amp gt Security Settings amp gt Function Management Settings amp gt Usage Settings The functions of Scan Print and Fax as well as the settings of ON OFF and Disabledwill be presented Set the corresponding function fax print to OFF so that Vendor mode will ignore that function In other words set Print to OFF so that print jobs will be output by the MFP SPECIAL NOTE Solution contribution by Paul Santangelo ESS SSD Solution ID TAUS0800652EN Solution Usage 1 Description During paper switchback on Duplex print a jam may occur at the finisher side when paper is between paper exit section of main unit and horizontal transport section of finisher Finisher does notindicate correctly where jam occurs Graphic display on the panel of main body whichpoints tojamlocation does not blink but lights showingremaining paper Solution CAUSE Firmware ROM update required Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 48 bizhub C252P Warm up wrong display incorrect operation lock up SOLUTION Updated firmware ROM has been release
49. TAUS0702292EN Solution Usage Description How to configure LDAP access to a Lotus Notes server through PageScope Web Connection Solution To configure 1 Log into PageScope Web Connection as Admin 2 Access the TCP IP settings Ensure that TCP IP is enabled and if accessing the LDAP server by DNS that DNS settings are properly configured Access the Network amp gt LDAP Setting amp gt LDAP Function and set to ON Access the Network amp gt LDAP Setting amp gt LDAP Server Registration Select to create a new LDAP Server Registration It may be necessary to specify the search base of the Lotus Notes LDAP server Example O KM Corp C US Enter the TCP IP address or Host name of the LDAP server Set Authentication Method if Anonymous access is not configured for LDAP access on the Lotus Notes server Notes a When retrieving an LDAP list from a Lotus Notes server several considerations may affect the ability to access LDAP One consideration is the version of Lotus Notes Later versions of Lotus Notes allow for acquiring an LDAP listing from Active Directory while earlier versions require connecting directly to the Lotus Notes server to retrieve an LDAP directory Connecting to a Lotus Notes LDAP server may also depend on how the Administrator has configured Lotus Notes for Authentication Later versions of Lotus Notes can be configured to authenticate from Active Directory or Lotus Notes User
50. TE All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied Updates Status Call Logistics at 201 934 5339 Notes a Refer toattached Bulletin Number 5783 for more detail as well as theattached RA form b To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Clinton Marquardt ESS SSD and Cesar Jimenezand Ed Bellone Production Print SSD Solution ID TAUS0656768EN Solution Usage 47 Description What Konica Minolta printer drivers will come bundled with Microsoft Windows Vista and what is the release schedule for Vista compatible drivers Solution Please refer to the Windows Vista Hardware Compatibility List for Printers amp amp Scanners For EFI legacy products that will not receive a Vista specific driver refer to the following statement The previous drivers System 5 5e 8 8e will not work on 64 bit Vista However these drivers will work on the 32 bit version of Windows Vista with minor issues Known issue Borders and frames around icons and panes within the driver UI may not show up correctly Notes 1 If a previous driver was Microsoft Windows XP WHQL certified Microsoft also honors the digital signature C
51. US0702056EN Solution Usage Description C 4780 error code at power up Solution CAUSE PWB MFP or PRCB for bizhub C300 C352 has failed SOLUTION Replace the PWB MFP p n 4037013104 for bizhub C351 C450 andp n 4038012106 for bizhub C250 C250P C252 C252P or PRCB p n 9J06012106 for bizhub C300 C352 Solution ID TAUS0O702146EN Solution Usage Description How to perform Print Screens screen shots from a Microsoft Windows OS and Macintosh OS Solution Please see the attacheddocument for detailed information Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702248EN Solution Usage Description When creating a Printer Driver Profile in iManager under iPrint task Winsock error 11004 is encountered The error message is The DNS has been found in the database but its associated data is not correct Solution CAUSE The Novell TID is inaccurate A DNS entry of the server needs to be on the workstation running iManager Novell has been informed SOLUTION The DNS entry should look something like this XXX XXX XXX XXX Netware65 kmbs local Netware65 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 64 bizhub C252P Once placed in the etc hosts file on the workstation the error does not occur A restart of the workstation is not necessary Solution ID
52. a Production Print SSD Solution ID TAUS0808082EN Solution Usage 1 Description Network tab disappears Solution CAUSE Even though the configuration page shows an IP address the MFP needs to reassign the IP address SOLUTION ARP and Ping will assign the IP address on network card remotely 1 Check the MAC address on the MFP Be sure the network cable is plugged into the MFP and the network Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 bizhub C252P Controller no or slow print scan failure garbled data lockup 2 Open a Command prompt on a networked PC 3 Type arp a without the quotation marks Confirm that the MAC address of MFP is not listed 4 Type arp s IP_address_of_MFP Mac_Address_of_MFP Example arp s 11 11 51 5 00 20 6B 5C A9 12 5 Type arp a and cconfirm that the MAC address of MFP is listed 6 Type ping IP_address_of_MFP t There should be a series of responses showing communication with the MFP Example ping 11 11 51 5 t 7 Quit the ping by pressing Ctrl C Note Print the attached document for reference SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Solution ID TAUS0808220EN Solution Usage Description Intermittently the back light of the control panel will go out and no operation can be made from the control panel Solution CAUSE Firmware update required SOLUTION Load the special firmware version accord
53. a Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Solution ID TAUS0701426EN Solution Usage Description The flash card is not recognized when flashing the FS 514 Solution CAUSE Incorrect firmware is being used SOLUTION Ensure that the FS 514 firmware is for the correct MFP SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Solution ID TAUS0702106EN Solution Usage Description CHECK SUM VERIFY ERROR message Solution CAUSE Normal indication SOLUTION Once the CF Card has the firmware data installed using Cygwin a check is performedand the CHECK SUM VERIFY ERROR message shown in the attached sample might beindicated This is normaland the firmwarecan be usedwithout causing any problems Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Below are the sample commands for each model COMMANDS D being the drive letter of the CF Card bizhub C200 mkcf tie D bizhub C203 mkcf ti25 D bizhub C253 mkcf ti 2 D bizhub C350 C351 C450 mkcf D bizhub C353 mkcf ti1 D bizhub C451 mkcf mi3 D bizhub C550 mkcf mi2 D bizhub C650 mkcf mi1 D SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SS
54. address of the NIC User Define Option IBMSHRCNN m System Driver hit F4 IBMSNMPDRV or HPPJLDRV if SNMP is disabled in the environment Note Vary ON the device to allow attachment SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0657371EN Solution Usage 4 Description Citrix compatibility Solution Please refer to the attached Citrix compatibility list for additional information Some products not listed below arelisted in the document It covers other MFPs and Controllers like the bizhub C350 C353 C253 C203 the bizhub PRO 1050 920 the bizhub 600 750 360 420 500 162 180 210 IC 303 and IC 409 To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html IC 202 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 1 0 1 the Adobe PostScript driver version 1 0 0 or the PCL driver version 1 01 the print controller can be used without restrictions IC 203 Tested in both the Citrix Metaframe XP FR3 and the Citrix Presentation Server 3 0 environments with the Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 0 applications loaded When utilizing the
55. al for the appropriate MFP model Solution ID TAUS0701975EN Solution Usage 1 Description Streaks of one color from lead to trail Solution CAUSE Waste toner has backed up in the image unit auger system and possibly caused the system to fail SOLUTION Turn the drum drive coupling of the image unit and ensure that the auger section is turning The auger can be seen by opening the waste toner shutter coupling at the end of the image unit If it does not turn the image unit will have to be replaced Ensure that there is no toner blockage where the image unit waste toner shutter couplingfits into the back of the machine Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 59 bizhub C252P Solution ID TAUS0702395EN Solution Usage Description P21 with black background Solution CAUSE Possible defective Print Head Unit p n 4039R72300 SOLUTION Swapthe Print Heads to verify which is the defective unit andreplace as necessary Solution ID TAUS0702756EN Solution Usage Description How to prevent the machine from going into sleep mode Solution If the Sleep modeis disabled the Sleep mode OFF selection will not be available From the Administrator mode select 1 System setting 2 Power settings 3 Sleep mode settings 4 Select OFF If the OFF button is not displayed perform the following 1 Access the service mode and selectSystem1 amp gt No Sleep amp gt Permit amp gt End
56. alled Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0657465EN Solution Usage 2 Description Unable to load firmware using a Kingston 256MB CF card Solution CAUSE The Kingston 256MB CF card is not supported SOLUTION Load firmware using the recommended CF Card Note The recommended card is the 128MB SanDisk Compact Flash card p n 7660 4036 01 Please see attached photoas reference SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0658101EN Solution Usage 2 Description How to increase image unit life Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 13 bizhub C252P Miscellaneous Solution To increase image unit life 1 Go into Service Mode 2 At the Service in order to get into the Enhanced Security Screen press Stop 0 Clear Stop 9 forbizhub C350 3 Select IU Life Stop Setting 4 Choose either Stop or No Stop 5 Click on End to Save Please follow the steps outlined in the attached Bulletin Number 5705 Extending Image Unit Life To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Pro
57. am Production Print SSD Solution ID TAUS0701453EN Solution Usage 3 Description Unable to access the printer from a web browser Can print to and PING the machine Solution CAUSE TCP IP conflict with another device on the network SOLUTION Remove the network cable from the printer and PING the same TCP IP address again If there is a Reply from the same TCP IP address work with the network administrator to identify the other network device with the same TCP IP address as the printer SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0801272EN Solution Usage 3 Description Support for Account track Secure print and User authentication from Unix Linux environments Solution Konica Minolta does not support Account track Secure print and User authentication from Unix Linux environments at this time The availability of these options for Unix Linux environments is being considered for future development Please attachticket to this solution and provide the following information 1 Product model number s 2 Now many products placed or being considered for placement 3 What flavor and version of Unix Linux operating system SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD Solution ID TAUS0651550EN Solution Usage 2 Description Konica Minolta Security White Paper Solution See Security White Paper for details Note To view a PDF Adobe Reader must be inst
58. and set up the machine for legal size booklets from the standard controller perform the attached instructions contained in Bulletin 5264 Notes 1 Current firmware will also allow for legal size booklet making providing switch 21 is set to01 as stated in the bulletin 2 The latest version firmware and system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 3 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0701280EN Solution Usage 1 Description Cannot write on to the CF card using the Firmware Imaging Tool May encounter aRead Block 003 when attempting to rewrite the CF card Solution CAUSE The CF card has been formatted using the Firmware Imaging Tool SOLUTION 1 Do not format the CF card using the Firmware Imaging Tool Just write on top of the previous data Refer to the following illustrations a Just browse to the location of the extracted downloaded files and select the drive letter where assigned to theCF card b When ready clickWrite 2 An alternative is to use another CF card 3 To get the the present already formatted card working again perform the procedures for installing the data on to the card using the CYGWIN Utility S ee the Service Manu
59. bs at logout on the Metaframe server does not result in the print jobs being deleted Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 11 bizhub C252P Miscellaneous 3 Print job access codes should not be used IC 402 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 1 0 Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The following are restrictions that were found 1 Custom Size setting is not available 2 Owner Information Lock Job and Copier store print functions are not available 3 The client default settings are not saved IC 405 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 2 0 Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The only restrictions found were thatMedia Mixed function is not available by network printer IC 611 Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 1 0 0 7 the PostScript Adobe driver version 1 0 0 7 or the PCL driver version 1 0 1 the print controller can be used with the following restrictions 1 The watermark function will not function when using the PCL driver 2 The PostSc
60. bution by Gregg Gallant Production Print SSD Solution ID TAUS0808577EN Solution Usage 0 Description Problem The machine displays the error codes P6 P7 P8 and P9 Solution CAUSE The IDC guide assembly is out of adjustment either front or rear SOLUTION Adjust the IDC guide assembly toward the front if it is shifted to the back or toward the back if it is shifted to the front There is roughly 3mm in either direction SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD Solution ID TAUS0900375EN Solution Usage 0 Description HECON counter counts 3 forcolor Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 50 bizhub C252P Warm up wrong display incorrect operation lock up Solution CAUSE Incorrect counter management settings in billing management SOLUTION To correct settings 1 Enter Billing mode by entering Service mode then STOP 9 2 Counter settings amp gt MODE 1 3 Management Function Choice amp gt Key counter amp gt Color mode amp gt MODE 1 SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUS0658381EN Solution Usage Description FS 514 the finsher does not come on with 8 5x11 paper but operates normally with 8 5x11 landscape Solution CAUSE The finisher has early firmware SOLUTION Upgrade the finsher to the latest firmware The latest version firmware or system software is available via the Konica Minolt
61. cess Error The rewritten data which has been read out checked and found as error SOLUTION To correct perform one or more of the following 1 Clean the connection between the Imaging Unit and the machine 2 Reinstall the Imaging Unit 3 Replace the Imaging Unit P N ITEM 4062201 Black Imaging Unit 4062301 Yellow Imaging Unit 4062401 Magenta Imaging Unit 4062501 Cyan Imaging Unit 4 Replace the PWB M Mechanical CB p n 4038 0101 05 for bizhub C250 P and p n 4038 H001 01 for bizhub C252 P 5 Flash theMFP with current firmware Note The latest version firmware and system software are available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more To allow the machine to continue to operate after an image unit has reached end of life perform the following a Enter the Service mode b Enter Security mode Stop 0 Clear c Press IU Life Stop Setting and select Not Stop then End SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 45 bizhub C252P Warm up wrong display incorrect operation lock up Solution ID TAUS0702683EN Solution Usage 2 Description Unable to reset the counter after a new Transfer Belt has been installed C FB55 C FB56 C FB57 C FB58 error codesmay be intermittent Solution PROBABLE CAUSES
62. cessary to repeat the procedure multiple times SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0801115EN Solution Usage Description FS 514 output Tray 3 is not recognized by the machine with the OT 601 installed Solution CAUSE The short connector jumper is loose or not installed SOLUTION Verify that the short connector jumper has been installed according to the attached OT 601 installation instructions The short connector jumper installation is shown on page E 2 step 7 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0801647EN Solution Usage Description Please Install Correct Imaging Unit and Close All Doors error message appears on theMFP control panel Solution CAUSE One of the pins used to detect the tonercartridge may be shorted to ground SOLUTION Remove all toner cartridges and verify the plate spring p n 4038 2282 03 is not in contact with the three 3 pins used to detect the toner cartridge SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0801787EN Solution Usage Description Unable to create an E mail one touch button as the icon for adding users is missing on the operation panel in User mode Copyright 200
63. ct Tech Rep Mode 3 Press the right arrow key Enter the Tech Rep Mode password 9 2 7 2 9 2 7 2 4 Press the Menu Select key 5 Press the down arrow key 16 times Software SW will appear Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 43 bizhub C252P Warm up wrong display incorrect operation lock up 6 Press the right arrow key Switch No and 1 will appear 7 Press the Menu Select key 1 will start blinking 8 Press the up key and change this number to 10 Whenpressing Menu Select key the above settings will be saved and the display will show Bin Assignment and 00000000 9 Press the down arrow key and the display will change to HEX Assignment and 00 Then press the down Menu Select key The 00 will blink 10 Press the right arrow key and the 1st digit will blink Change setting to 00 11 Press the Menu Select key to fix the value The display will change to Software SW 12 Cycle the main power switch OFF ON Note Header Information Generic 25C 1 C250 Generic 35C 3 C352 Generic 35C 1 C450 Generic 25C 1P C250P Generic 35C 3P C352P Generic 35C 1P C450P SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0658014EN Solution Usage 3 Description C3201 C 3201 Jams at fuser papernot crumpled just stops Jam history indicates 3201 jams Solution PROBABLE CAUSES
64. d See attached Parts Modification document for details Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0800756EN Solution Usage 1 Description The last page of a duplexed print job with an odd number of pages is not being flipped so that the punches align with the rest of the pages Solution CAUSE The paper type is designated as Plain Paper SOLUTION To properly duplex print onto pre punched paper the paper tray must be designated as Letterhead The print driver PCL or PostScript must also be set with the paper tray as Letterhead SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0801457EN Solution Usage 1 Description When printing from AS 400 the writer fails when printer runs out of paper Solution CAUSE The writer on the AS 400 will stop the print job when it receives a paper out signal if the paper out signal is not cleared by adding more paper then the network connection to the printer is terminated by the MFP SOLUTION Increasing the Network timeout on the MFP corrects the issue To set the Network timeout use the following procedure Most MFPs 1 Press the utility button and go into Administrator settings amp gt enter the password 2 Go to Printer settings and then Network timeout set it to 300 seconds bizhub PR
65. dobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801522EN Solution Usage 2 Description In PageScope Data Administrator PSDA version 4 when performing Settings for multiple devices through the Setting for multiple devices tab when Editing or Adding accounts the Data Export completes but with errors and no information can be written to other devices This issue occurs with alldevices communicating using OpenAPI version 2 x Additionally Japanese characters appear in the Permitted Functions section when performing Settings for multiple devices through the Setting for multiple devices tab when Editing or Adding account information Solution CAUSE Updated version of PageScope Data Administrator is required SOLUTION These issues have been addressed with the release of PageScope Data Administrator 4 0 4110 which is available for download via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more IMPORTANT It is necessary to first uninstall the existing version of PSDA version 4 x and the Device setup utility from Add Remove Programs reboot the PC then install this current version The following have been changed from th
66. duction Print SSD Solution ID TAUS0700396EN Solution Usage 2 Description PostScript printer PPD files for LINUX CUPS printing and for OpenOffice application Solution There are PostScript printer PPD files that can be used in LINUX environments using CUPS Common UNIX Printing System and for OpenOffice Word Processor application The PPD files are available for download via the SSD support site 1 Login in via www mykonicaminolta com 2 Select the Service tab locatedat the top of the page 3 Select the SSD link located on the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located on the left 6 Select Product Group Product File Type Drivers and OS Linux Note The latest print drivers are also available via the Konica Minolta Download Selector from theKMBS public site http www kmbs konicaminolta us SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD Solution ID TAUS0701618EN Solution Usage 2 Description PostScript printer driver for Microsoft Windows Vista Solution The latest printer drivers are available via the Konica Minolta Download Selector Access the Selector from theKMBS public site http www kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more The W
67. e previous version Fixing the problem as follows The permitted functions show as Japanese characters An error occurs to acquire the information of the account group box which does not support in OpenAPI version 2 X of the device The following version of the firmware of the product that connects to this application must be used Note For information on the firmware version of your product and upgrades contact a service center or the dealer where you purchased the MFP product bizhub C450 C351 Phase 2 0 Card version A7 4037 0100 G00 B6 or later bizhub C250 Phase 2 0 Card version 88 4038 0100 G00 75 or later bizhub 750 600 Phase 2 0 Card version 20 57AA 0100 G00 20 or later bizhub 500 420 Phase 2 0 Card version 20 50GA 0100 G00 20 or later System Requirements Supported OS Microsoft Windows 2000 Professional SP4 or later Microsoft Windows XP Professional Professional x64 Edition SP1 or later Microsoft Windows Vista Business Enterprise Business x64 Edition Enterprise x64 Edition Microsoft NET Framework 2 0 Microsoft Windows 2000 Microsoft NET Framework 2 0 SP1 Microsoft Windows XP Microsoft NET Framework 3 5 Microsoft Windows Vista Network Properly configured TCP IP protocol SPECIAL NOTE Solution contribution by Mark Kemp ESS SSD Solution ID TAUS0703029EN Solution Usage 1 Description CF card programming with Cygwin and Imaging ToolKit 2006 Solution
68. er Workgroup SSD Solution ID TAUS0900704EN Solution Usage Description Unable toselect duplex Solution CAUSE The paper tray is set for Single Sided Only SOLUTION Change paper tray to a type other than Single Sided Only 1 From the main copy screen select Paper 2 Select the desired tray 3 Unselect Single Sided Only SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 54 bizhub C252P Solution ID TAUS0648676EN Solution Usage 27 Description C3851 or C3852 Solution PROBABLE CAUSES 1 Improper softswitch setting On phase 2 0 or higher firmware change the following softswitch setting Service Mode amp gt System2 amp gt Software Switch Setting Switch No 50 Bit Assignment 00000001 Hex Assignment 01 Note The hex value will be changed automatically when the bit assignment is changed 2 Poor Fusing Unit connection Check the Fusing Unit connection s 3 Failed components a Replace Fusing Unit p n 4038 0754 00 b Replace Mechanical Control Board PWB M p n 4038 0101 05 c Replace DC Power Supply PU1 p n 4038 6201 02 Solution ID TAUS0701414EN Solution Usage 9 Description Not feeding or misfeeding from paper trays Solution CAUSE Worn friction plate sheet in the paper tray SOLUTION Replace thefrictionplate Please seeattached Bulletin Number5881 Solution ID TAUS06
69. etwork protocols that is backward compatible with the Category 5 5e and Category 3 cable standards Cat 6 features more stringent specifications for crosstalk and system noise The cable standard is suitable for 10BASE T 100BASE TX and 1000BASE T Gigabit Ethernet connections and it provides performance of up to 250MHz Solution ID TAUS0657762EN Solution Usage Description Unable to set Tray 2 for Thick 2 paper Solution CAUSE Incorrect tray selection Thick paper mode can not be used with Tray 2 SOLUTION Thick paper mode can be used with Tray 1 and the Bypass Tray Solution ID TAUS0657887EN Solution Usage Description Blank image from a new image unit Solution CAUSE The image unit is not turning possibly due to improper storage causing the developer to jam in one end The image unit can be checked to see if it is turning by observing the front of the auger shaft with the top door removed and the front door interlock actuated SOLUTION Shake the image unit from front to rear and use a pair of pliers to free it up Solution ID TAUS0658198EN Solution Usage Description In Quark Express for Windows the Print Description option is greyed out Solution CAUSE Only the Windows PCL driver is installed SOLUTION Quark Express requires the PostScript driver to be installed then the Printer Description option will be available Solution ID TAUS0658377EN Solution Usage Copyright 2009 Konica Minolta Business Solutions U S A
70. g panel simulator program SOLUTION Download the following version of the Jig panel simulator program which is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Model Program name Download File name Version bizhub C450P Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 44 bizhub C252P Warm up wrong display incorrect operation lock up Jig panel simulator SimWin_C450P_G00 21 zip 4037 002B G00 21 000 bizhub C250P C252P SimWin_C250P_G00 21 zip 4038 002B G00 21 000 bizhub C352P SimWin_C352P_G00 21 zip 9J06 002B G00 21 000 SPECIAL NOTE Solution contribution by Rich Raynor ESS SSD Solution ID TAUS0703752EN Solution Usage 3 Description Diagonal void lines on CMY test prints Solution CAUSE The applicableimaging unit has failed Note See attached sample image To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SOLUTION Replace the applicable imaging unit SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0700416EN Solution Usage 2 Description C 2651 C 2652 C 2653 or C 2654error code Solution CAUSE Cyan C 2651 Magenta C 2652 Yellow C 2653 or Black C 2654 Imaging unit EEPROM Ac
71. ge 3 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 55 bizhub C252P Description C2255 after replacing one or more color image units Solution CAUSE Developer in the image unit s is packed binding the operation SOLUTION Remove the image unit s and shake as indicated in the installation instructions In extreme cases lightly tapping the affected image unit and manually rotating the developer drive coupling may be necessary to free the developer bind Solution ID TAUS0701120EN Solution Usage 3 Description When using Thick Paper Mode heavy C or Y or M saturation is on output normal paper mode is okay Solution CAUSE Thick Paper Mode changes the toner concentration to accomadate the potential less toner transferred SOLUTION Follow the steps below 1 Enter service mode Utility amp gt amp gt Details amp gt amp gt stop 00 stop 01 2 Select Imaging Process Adjustment 3 Select Thick Paper Density Adjustment 4 Set Desired colorfrom 0 to some negative number 4 5 Select End amp gt amp gt Exit to back out of service mode and confirm Solution ID TAUS0701443EN Solution Usage 3 Description Pass through printing using Vendor Port 1 does not work after installing the special firmware for pass through printing Solution CAUSE Software switch was not set SOLUTION After installing this special firmware software switch 39 must be set to 01 Follow these procedures EnterSe
72. general use WSCST where the tray calls are set to ATS Solution ID TAUS0702534EN Solution Usage Description How to install a printer using LPR IP Printing under Macintosh OS9 Solution Please perform the procedures mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0702890EN Solution Usage Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 65 bizhub C252P Description Printing to a Windows Samba shared printer from a Macintosh Solution Please perfrom the step by step procedure mentioned in the attached document Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 66
73. gram to be applied with this KONICA MINOLTA C252 C252P PCL Driver However using with latest version program is recommended 5 How to install 5 1 How to update the driver Open the Printer folder by selecting Start amp gt Settings amp gt Printer and please select the Add Printer icon 5 2 How to check version Open the properties of printer driver and check the version in the order of Setup amp gt Version tab bizhub 500 420 360 1 Release version and download file name Following program version is explained in this file Release version Product name Program name Based version Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 37 bizhub C252P Software Driver related Release version Language Installation type Note ic204 KONICA MINOLTA 500 420 360 PCL Driver 03 01 00 00 03 01 00 06 English Add type Windows 2000 XP Server2003 Download file name ic204_pcl_win2k_xp_2k3_v03010006_en_add exe PRI_DLBT0703017EN doc this file 2 Where changed This program is released for the following purpose This driver is released for the following purpose And please install this special driver only to the PC of a necessary customer When selected Save in User Box and Save in User Box and Print in Output Method the confirmation dialog for setting doesn t show 3 Restrictions None 4 Programs to be applied at the same time There is no program to be app
74. he PWB C If seated properly and the C 9401 error persists replace the CCD wire harness flat cable p n 4037 6819 01 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 47 bizhub C252P Warm up wrong display incorrect operation lock up SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Solution ID TAUS0702698EN Solution Usage 1 Description Data Light is constantly on Solution CAUSE Corrupted data SOLUTION To correct 1 Perform a Data Clear 2 Go into Service Mode amp gt System 1 amp gt Initialization amp gt Data Clear CAUTION Before performing a Data Clear make sure to backupone touches andTCP IP addresses becauseall will be cleared Note On machines witha fax unitinstalled the constant data lightproblem may be causedif an incoming fax is received RX while updating the firmware To avoid this disconnect the phone line before loading firmware SPECIAL NOTE Solution contribution byBill Hall Workgroup SSD and Cesar Jimenez lan Lynch Production Print SSD Additional information provided by Ramon Tappan KMBS Danka Solution ID TAUS0702878EN Solution Usage 1 Description P 21 code Solution CAUSE The contactsfor HV1 are misaligned and or contaminated SOLUTION Remove HV1 and inspect the contacts for contamination or misalignment and correct as needed If the problem persists replace HV1 p n 4038 6203 03 SPECIAL NOTE Solution contribution by Chuck Tripp
75. he import status within the Status window 5 Once the process is complete select Start to begin the Copy process 6 Upon completion of writing the data to the selected MFP you will see Normal End displayed in the Processing Result field 7 Select Finish to complete the Copy process 8 T he selected MFP s now contain all User name Password email address and user Biometric profile Solution ID TAUS0634060EN Solution Usage 2 Description List of equipment that is no longer being supported Solution Please see attached Product amp amp Technical Support Bulletins 1792 and 2443 andMarketing Bulletin 07 GB 016 Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0700438EN Solution Usage 2 Description The life counter does not clear after replacing the imaging unit Solution CAUSE There is a stabilizer error on the copier SOLUTION Check the control panelfor an oil can icon Press the oil can to determine the stabilizer error Correct the stabilizer error Solution ID TAUS0700564EN Solution Usage 2 Description Changes made for Low Power or Sleep modes are not being applied Solution CAUSE The copier power was not cycled OFF ON after making changes to theLow Power or Sleep mode settings SOLUTION Cycle the copier power OFF ON Solution ID TAUS0701567EN Sol
76. icrosoft com downloads details aspx DisplayLang en amp amp Familyl ID 95e24c87 8732 48d5 8689 ab826e7b8fidf SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0800367EN Solution Usage 1 Description When duplexing from Microsoft Publisher 2007 there is a manual duplexing wizard that is opening This is forcing manual duplexing Solution CAUSE Duplexing is being selected in the wrong location SOLUTION Select duplexing under the Properties and select Single sided in the initial print dialog window SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0800544EN Solution Usage 1 Description Only the first worksheet of a workbook is duplexed when printing from Microsoft Excel Solution CAUSE Microsoft Excel prints each worksheet as a seperate print job this is a limitation on Excel SOLUTION To print the entire Microsoft Excel workbook duplexed follow this workaround 1 In Microsoft Excel select the first worksheet 2 Select File 3 SelectPrint 4 Select Properties 5 In the print driver select Duplex 6 Select OK 7 Select Cancel in the print dialog box Repeatsteps 1 7 for each worksheet in the workbook 8 Select File 9 Select Print 10 Select Entire Workbook 11 Select OK SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0800601EN Solution Usage 1 Description When printing from Mic
77. iewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0702779EN Solution Usage Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 18 bizhub C252P Miscellaneous Description After ARPing LinkCom III the LAN light still flashes and is not seen in PrintGuide Solution CAUSE Incorrect procedure SOLUTION After ARPing the LinkCom box PING the TCP IP address in order to activate the ARP The light will go solid and it will be seen in PrintGuide SPECIAL NOTE Solution contribution by Paul Santangelo ESS Solution ID TAUS0702889EN Solution Usage Description Printing to a printer on a Microsoft Windows XP PC from a Macintosh OS version 10 3 Solution Please perfrom the step by step procedures mentioned in the attached PDF Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0703363EN Solution Usage Description Can PageScope Data Administrator export user boxes to another unit Solution PageScope Data Administrator cannot export user boxes to another un
78. indows Vista Compatibility Legend can be viewed at http kmbs konicaminolta us content support vistasupport html Note Refer to the attached document for a list of Konica Minolta printer drivers that come bundled with Microsoft Windows Vista To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0703224EN Solution Usage 2 Description How to print halftone test patterns Solution To print halftone test patterns perform the following procedure 1 Enter Tech Rep mode 2 Select Test Mode 3 Select Halftone Pattern 4 Select Single Hyper Gradation 5 Select the desired halftone color 6 Press C and enter the desired halftone density 1 lightest through 255 darkest 7 Press the START button to output the pattern SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0700570EN Solution Usage 1 Description Pop Up drivers for User Authentication and or Account Track information Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 14 bizhub C252P Miscellaneous Solution Pop Up drivers for User Authentication and or Account Track information have been released see attachment Notes 1 The latest version firmware and system software are available via the Konica Minolta Download Selector Access the Selector f
79. ing it Solution CAUSE Stuffit is not installed on the computer SOLUTION Please download and install Stuffit on the Macintosh SPECIAL NOTE Solution contribution byJohn Meyer North Shore OfficeMachines Solution ID TAUS0801342EN Solution Usage Description PDF Microsoft Word mixed original sizes 8 5x11 8 5x14 are printing on one size paper Solution CAUSE Incorrect setting within the driver SOLUTION Check and disable PostScript Passthrough within the driver Select File Print Properties Advanced Properties PostScript Passthrough SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0801364EN Solution Usage Description Driver problem for Macintosh OS 10 5 Solution A working application will be suddenly shut down when Standard is selected in the Presets in the Print dialog after any menu except Standard e g Last Used Settings is selected and print is executed Please refer to the attached file for details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Workaround 1 1 Display the Print dialog 2 Select Auto select in All pages from in Paper feed 3 If the Preset has already been saved select Save in the presets and then execute the printing If Last Used Settings has been selected execu
80. ing to the below table The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Model Firmware Version bizhub C250 C250P C450 C450P GW4 KO bizhub C252 C252P C351 GW4 K1 bizhub C300 GWB K1 bizhub C352 C352P GWB KO SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 bizhub C252P Dirty image Spots banding streaks smudged or background Solution ID TAUS0701976EN Solution Usage Description Streaks of one color from lead to trail Solution CAUSE Waste toner has backed up in the image unit auger system and possibly caused the system to fail SOLUTION Turn the drum drive coupling of the image unit and ensure that the auger section is turning The auger can be seen by opening the waste toner shutter coupling at the end of the image unit If it does not turn the image unit will have to be replaced Ensure that there is no toner blockage where the image unit waste toner shutter coupling fits into the back of the machine IU Color bizhub C250 C250P C252 C252P IU bizhub C300 C352 C352P IU Black K 4062201 4062221 Yellow Y 4062301 4062321 Magenta M 4062401 4062421 Cyan C 4062501 4062521 SPECIAL NOTE Solution contribution by Jim
81. ion Usage 0 Description Corel documents print light Output from other applications is normal Solution CAUSE Setting in Corel When the colors in a file or in the workspace color palette are not displaying as bright vibrant colors this can be caused by the Color Management being enabled in CorelDRAW The default setting in CorelDRAW is Color Management enabled SOLUTION To disable Color Management perform the following 1 Click on Tools Color Management 2 In the Style drop down list select Color Management Off and click OK Note In this mode colors may not print as they are displayed on screen SPECIAL NOTE Solution contribution by Bill Hall Workgroup SSD Solution ID TAUS0900363EN Solution Usage Description Grainy prints internally generatedprints Grainy magenta high compression mode Solution CAUSE Failed Print Head SOLUTION Swap Magenta laser unit or unit causing the grainy prints with Cyan laser unit or another unit See if the problem travels Replace all 4 laser units p n 9J06 R727 00 Note Please see the attached sample ofthe grainy effect To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 bizhub C252P Miscellaneous
82. is unit Transfer belt for bizhub C250 C250P C252 C252P Item 4038077700 Transfer belt for bizhub C300 C352 C352P Item 9J06R70400 Solution ID TAUS0801066EN Solution Usage 2 Description Insert plug in key counter message after key counter is installed and enabled in billing management Solution CAUSE The wrong connector has been used to connect counter to main body SOLUTION HECON device may arrive withtwo connector types Switch connectors If this does not resolve issue contact HECON for assitance in obtaining correct connector for specific device HECON Copy Control Products are now handled exclusively bythe worldwidedistributor High Tech Accessory Items and bythe Canadian distributor Densigraphix Kopi Information on HECON Copy Control Products can be found on their web sites below Worldwide High Tech Accessory Items P O Box 7654 Rocky Mount NC 27804 Phone 800 541 9079 Phone 252 937 4991 Fax 252 937 3847 Sales sales hightech ai com Support support hightech ai com Web Site www hightech ai com In Canada Densigraphix Kopi Inc 370 Britannia Road East Suite 6 Mississauga Ontario L4Z 1X9 Phone 888 364 6273 Fax 800 563 3192 Sales sales densi com Support service densi com Web Site www densi com SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 46 bizhub C252P Warm up wrong display incorrect o
83. it Note At this present time there is no application or utility except for the HDD Backup utility which takes hours to complete the backup SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD and lan Lynch Production Print SSD Solution ID TAUS0703819EN Solution Usage Description SimWin cannot communicate with a DTP 32 or DTP 34 Solution CAUSE There are two serial ports on the workstation andthe printer is connected to one of serial portswith the densitometerconnected to the 2nd serial port at the same time SOLUTION Only one serial port can be used The serial cable must be physically switched between the machine and densitometer SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0800082EN Solution Usage Description Is thereadifference between a 1301 error code and a C1301 error code Solution The 1301 error code refers to a paper feed issue with Tray 3 The C1301 error code refers to the finishing option cooling fan motor M9 When troubleshooting a problem refer to the correct documentation for each error code SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD and Bill Hall Workgroup SSD Solution ID TAUS0800126EN Solution Usage Description How to banner print from a Macintosh Solution Macintosh does notsupport banner printing The supported OSs are Microsoft Windows 2000 Professional Microsoft Windows XP Home and Profe
84. l Drivers button 7 Select or check off the 32 bit driver to be added to the 64 bit system 8 Select OK and then browse to the folder that houses the 32 bit driver to be installed and select OK The Additional Drivers window should now have the 32 bitand 64 bit checked off 9 Check the Additional Drivers of the Server to make sure that the 32 bit has been pushed up right click on the shared out printer of the server amp gt Properties amp gt Sharing Tab amp gt Additional Drivers Notes a This was tested on like versions of 32 bit and 64 bit drivers b To viewthis procedure Apple QuickTime should be installed It can be downloaded for free at http www apple com quicktime download SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0900738EN Solution Usage Description Requirements needed for testing and escalation to SSD or ASG of print quality or related issues for Fiery CREO Emperon and applications Solution Requirements are Hard copy samples of issue with the issue pointed out or circled Hard copy samples of what the copies should look like if possible Engine test prints of gradations halftones at different densities levels 255 100 80 40 Mixed halftones at different density levels see attached Mixed halftones document for additional information All machine management and adjustment list printouts If relevant Fiery configuration page PostScript and or PCL tes
85. lete J Example Mail Server logs which record a CSRC Communication Test and reception of a setup email K Advanced Email Communication Troubleshooting Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0657732EN Solution Usage 5 Description Finishing options are not being applied to multiple Microsoft Excel 2000 2002 2003 worksheets using PCL or PostScript drivers Solution CAUSE Microsoft Excel will treat each worksheet as a separate print job Refer Microsoft Knowledge Base article Q214383 The URL is http support microsoft com default aspx scid kb en us 214383 SOLUTION There are two workaround options for this issue To configure the first option perform the following 1 Select first spreadsheet Click on File Click on Page Setup Click on Option button Select finishing options i e duplex stapling from driver properties Click OK Select next spreadsheet Repeat steps2 through7 until finishing options are set for all applicable speadsheets ONOORWPD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 31 bizhub C252P Software Driver related To configure to setup the finishing select as the default perform the following 1 Acces
86. lied with this KONICA MINOLTA 500 420 360 PCL Driver However using with latest version program is recommended 5 How to install 5 1 How to update the driver Open the Printer folder by selecting Start amp gt Settings amp gt Printer and please select the Add Printer icon 5 2 How to check version Open the properties of printer driver and check the version in the order of Setup amp gt Version tab SPECIAL NOTE Solution contribution by Mahen Shukla ESS SSD Solution ID TAUSO800604EN Solution Usage Description Paper size in printer driver not defaulting to 8 5x11 when printing from Macintosh OS 10 5 Solution CAUSE Printer driver requires update SOLUTION Download printer driver version 2 6 3 bizhub C450 C352 C351 C300 or version 3 1 4 bizhub C250 C252 Note The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by KMBT Japan Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 38 bizhub C252P Software Driver related Solution ID TAUS0801330EN Solution Usage Description When attempting to unpack the Macintosh driver a file in sit format thefile is opened in Microsoft Word instead of uncompress
87. lled WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view or run SPECIAL NOTE Solution contribution by Cesar Jimenez and Freddie Burnham Production Print SSD Solution ID TAUSO800958EN Solution Usage Description Why are there numerous fuser jams when running 11x17 duplex and full bleed with 100 coverage Solution Printing or copying originals at 100 coverage fill is not supported and willcause fuser jams SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0801040EN Solution Usage Description How to find display the MAC address in a Macintosh OS X environment versions 10 1 10 2 10 3 10 4 10 5 Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 21 bizhub C252P Miscellaneous Solution Please perform the procedures mentioned in the attached documentation To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0801045EN Solution Usage Description How to check Java version on a Macintosh OS 10 X Solution To check Java version on a Macintosh OS 10 X Open a Finder window
88. m the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mahen Shukla ESS BSE Solution ID TAUS0701860EN Solution Usage 11 Description HTTP 400 Bad Request error Unable to view the printer web browser PageScope Web Connection Solution CAUSE The reason for the error 1 A bad request The browser sent a request that the server could not understand 2 An attempt to communicatewith plain HTTP to an SSL enabled server port Instead use the HTTPS scheme to access the URL 3 The request could not be understood by the server due to malformed syntax The client SHOULD NOT repeat the request without modifications Note The first digit of the status code specifies one of five classes of response 1xx Informational 2xx Success 3xx Redirection Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 30 bizhub C252P Software Driver related 4xx Client Error 5xx Server Error SOLUTION The error can be eliminated by 1 Checking for any enabled Pop up blockers and reconfiguring them 2 Checking for Internet security software that may be blocking Web access and disabling the service Example Norton Internet Security 3 Installing Microsoft NET Framework 1 1 Service Pack 1 Microsoft has confirmed that this is a problem inMicrosoft products that are listed in the Applies to section This problem was first corrected in NET Framework 1 1 Ser
89. me time There is no program to be applied with this KONICA MINOLTA C450 PCL Driver However using with latest version program is recommended 5 How to install 5 1 How to update the driver Open the Printer folder by selecting Start amp gt Settings amp gt Printer and please select the Add Printer icon 5 2 How to check version Open the properties of printer driver and check the version in the order of Setup amp gt Version tab bizhub C252 C252P 1 Release version and download file name Following program version is explained in this file Release version Product name Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 36 bizhub C252P Software Driver related Program name Based version Release version Language Installation type Note C252 KONICA MINOLTA C252 C252P PCL Driver 03 02 01 00 03 02 01 08 English Add type Windows 2000 XP Server2003 Download file name c252_pcl_win2k_xp_2k3_v03020108_en_add exe PRI_DLBT0703014EN doc this file 2 Where changed This program is released for the following purpose This driver is released for the following purpose And please install this special driver only to the PC of a necessary customer When selected Save in User Box and Save in User Box and Print in Output Method the confirmation dialog for setting doesn t show 3 Restrictions None 4 Programs to be applied at the same time There is no pro
90. nhancement SOLUTION See attached Bulletin Number 6313 for additional information To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0800400EN Solution Usage 0 Description Preventing the write from crashing on the AS 400 Solution In order to prevent the write from crashing on the AS 400 read the following IBM bulletin Timeout Settings in the Operating System Printer Device Description Settings in the printer device configuration in operating system that can cause writers to end are the Inactivity timer and Activation timer The recommended setting for Inactivity timer should be set at some value other than NOMAX so that the connection will be closed during periods of no activity Even if not sharing on the network NOMAX can cause problems with the writer connection The Activation timer should be set to a value large enough to prevent posting of intervention errors due to TCP IP transmission delays and printer processing delays The default setting of 170 seconds is usually large enough to accomplish this unless you send large files to a printer with a slow processor that has a lot of memory Increasing the activation time will prevent unwanted intervention errors but that time will have to pass before you will get a
91. nolta Business Solutions U S A Inc March 2009 56 bizhub C252P Solution ID TAUS0702771EN Solution Usage 3 Description Howto Copy Biometric User Authentication Settings ornon Biometric Authentication settingsfrom one MFP to one or multiple similar MFPs Solution This procedure can be used to Copy Biometric User Authentication data from one C451 C550 C650 MFP to one or multiple similar devices This procedure could also befollowed to Copy non Biometric Authentication information from one MFP to one or multiple similar devices Please see attached document for detailed instructions with screenshots The following isthe procedure to copy User Authentication settings from one 1 MFP to different MFP s using PageScope Data Administrator PSDA Settings copied include User name Password email address and user Biometric profile Multiple similar devices could also be Copied to at the same time 1 From the PSDA main window tool bar select Processing Copy 2 From the Copy Collectively window click the Authentication radio button and select Next 3 Select the desired Source machine and click Select This is the MFP storing the desired user information to be copied Click Next to continue Select the desired destination MFP or multiple MFP s and click Select Click Next to continue 4 PSDA will then initiate communication to selected MFP s to determine status and availability to prepare the copy process You will see t
92. ot of the C drive SOLUTION Check and make sure the temp folder is on the root of the C drive Create it if it is missing SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 20 bizhub C252P Miscellaneous Solution ID TAUS0800657EN Solution Usage Description Installation instructions for the Microsoft Windows NT 4 PostScript driver Solution InstallMicrosoft Windows NT 4 0 Service Pack 6a CD ROM when installing the PostScript driver for Microsoft Windows NT 4 Why isthe SP 6a CD ROM necessary for installing 1 PostScript driver for Microsoft Windows NT 4 needs the related file of Microsoft PScript4 2 The related file of PScript4 is includedon theCD ROM of Service Pack 6a However the related file of PScript4 is not installed automatically when using Service Pack 6afor Microsoft Windows NT 4 3 Konica Minolta had a redistribution contractfor the related file of PScript4 with Microsoft but the contract expired in December 2006 4 Due to the expiration of the redistribution contract the related file of PScript4 cannot be includedon the CD ROMfor the PostScript driver For details please refer to the attached files To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT
93. ouble Reset will be displayed on the LCD screen When this is confirmed start the jig panel simulator on the PC SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0702294EN Solution Usage 4 Description How to configure LDAP access on a Lotus Notes R5 or R6 server Performing a LDAP Search using an Anonymous Connection via Lotus Notes supportedLDAPVersion not enabled Solution LDAP Production R5 R6 server setup Edit Notes ini and add LDAP task ServerTasks Router Replica Update Amgr AdminP CalConn Event Sched Stats HTTP POP3 maps LDAP Create a new Configuration document for LDAP to control Anonymous Access Create a new Configuration doc call it Allservers in the Group or Server name then save and close the doc Now open the Allservers doc Note that the Basics tab has changed Select Use these settings as the default for all servers Note that Group or Server name is now Default Also there is now an LDAP tab Click on the fields that you want to be accessible button Set it to show First Name InternetAddress and LastName only Do this so only limited info is available Notes a If you upgrade a server from a previous release to Lotus Domino 6 the LDAP service uses the LDAP anonymous access configuration from the previous release If you create or edit the domain Configuration Settings documents after updating the directory with the Lotus Domino 6
94. ow cleaning jig p n 4038208302 Solution ID TAUS0701374EN Solution Usage Description Black smudges on copies Solution CAUSE Poor contact on the side door interlock switch SOLUTION Clean and inspect side door interlock switch Solution ID TAUS0701668EN Solution Usage Description Does the printer need the optional HDD installed to set up account track printing Solution Account track can be set up on the printerwithout the optional HDD installed Thenumber of accounts will be limited to 100 Solution ID TAUS0701721EN Solution Usage Description HTTP Error 503 Service unavailable error Solution CAUSE The server is currently unable to handle the request due to a temporary overloading or maintenance of the server The implication is that this is a Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 63 bizhub C252P temporary condition which will be alleviated after some delay If known the length of the delay MAY be indicated in a Retry After header If no Retry After is given the client SHOULD handle the response as it would for a 500 response Note The existence of the 503 status code does not imply that aserver must use it when becoming overloaded Some servers may wishto simply refuse the connection Any client e g Web browser orthe CheckUpDown robot goes through the following cycle when it communicates witha Web server Obtains a TCP IP address from the TCP IP name ofa site the si
95. peration lock up Solution ID TAUS0801652EN Solution Usage 2 Description TCP socket error occurs when using PageScope Web Connection if latest Adobe Flash Player Version 9 0 124 0 is installed This problem does not occur on Adobe Flash Player Version 9 0 115 0 Solution CAUSE Firmware update required SOLUTION Please upgrade the MFP firmware to version J8 i Option 2 for bizhub C451 C550 C650 C203 C253 C353 versionGWJ K1 for bizhub C252 C252P C300 C351 version GWJ KO for bizhub C352 C352P C450 C450P version GWu KO for bizhub C250 C250P version GUC 13 for bizhub 501 421 361 and version 30 D4for bizhub 600 750 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Notes 1 Please make sure to read the attached zipped Release Notes for other enhancements To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view or run 2 To viewthe zipped PDFs Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 3 Please see attached Web sample of the error SPECI
96. printing What type of paper should not be used Solution Do not use the following types of paper otherwise decreased print quality paper misfeeds or damage may result OHP transparencies that have already been fed through the machine even if the transparency is still blank Paper that has been printed on with a heat transfer printer or an inkjet printer Paper that is either extremely thick or extremely thin Folded curled wrinkled or torn paper Paper that has been left unwrapped for a long period of time Damp paper perforated paper or paper with punched holes Extremely smooth or extremely rough paper or paper with an uneven surface Paper that has been treated such as carbon backed heat sensitive or pressure sensitive paper Paper that has been decorated with foil or embossing Paper of a non standard shape not rectangular Paper that is bound with glue staples or paper clips Paper with labels attached Paper with ribbons hooks buttons etc attached SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 22 bizhub C252P Miscellaneous Solution ID TAUS0802224EN Solution Usage Description Available settings for extending the life of imaging units Solution Be sure that the latest version of firmware is installed in the machine Then use the model specific steps included in attached Bulletin Number 6525 and Bulletin Numbe
97. r and Quark typically use the CMYK color space A job can consist of just K Black with no CMY components This will print as just black If printing a gray shade from one of these applications a halftone screen would have to be used using just K or using equal values of CMYK which would count as color Note If the files have been converted to a PDF Acrobat 6 and7 Pro have built in Preflighting tools under the Advanced menu Preflighting the document will provide detail of what color components each graphic is composed Other add ons such as Enfocus PitStop Professional will also provide the same capabilities from within Acrobat SPECIAL NOTE Solution contribution by Ed Bellone and Mark D Attilio Production Print SSD Solution ID TAUS0630235EN Solution Usage 9 Description Part number for the 128MB Compact Flash card which is used to install main body firmware Solution Compact Flash card p n 7660403601 CAUTION CF card cannot be larger than 256MB 512MB will notallow the download to begin Please see attachment SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0702567EN Solution Usage 6 Description Instead of 128MB CF cards to update thefirmware can1GB or 512MB CF cards be used to program the MFP Solution Only the 128MB CF card p n 7660 4036 01 is compatible Please see attached photoas reference SPECIAL NOTE Solution contribution by Mark D Attilio and Cesar
98. r 6105 to adjust the IU Life settings Notes 1 The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 To viewthe PDFs Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0802261EN Solution Usage Description How to change the Page Size in Adobe InDesign in Macintosh OSX 10 5 Solution To change the Page Size in Adobe InDesign in Macintosh OSX 10 5 1 With the document open select File 2 Select Print 3 On the General tab select the printer from the list 4 On the Setup tab select the desired page size 5 Select Print to print the job SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0802262EN Solution Usage Description How to change the Page Size in Adobe Acrobat in Macintosh OSX 10 5 Solution To change the Page Size in Adobe Acrobat in Macintosh OSX 10 5 1 With the document open select File 2 Select Page Setup 3 Format For Select the printer from the list 4 Page Size Select the desired page size 5 SelectOK SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0802396EN Solution Usage Descrip
99. ript Visual driver is not available with Microsoft Windows 2003 Server 3 Booklet mode may not function when called within Adobe Acrobat IP 901 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server using PostScript version 1 1 and 2 1 Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 The only restrictions found were that Owner Information functions were not available bizhub C350 Standard Controller Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 applications loaded Testing has been performed with the PCL driver version 1 0 with the following restriction The watermark feature will not be available on a locally installed printer bizhub 200 250 350 Standard Controller Tested in both the Citrix Metaframe XP FR3 and the Citrix Metaframe Presentation Server 3 0 environments with the Microsoft Office Microsoft Excel and Adobe Acrobat 6 0 applications loaded When utilizing the PostScript Visual driver version 1 0 1 or the PCL driver version 1 0 2 the print controller can be used with the following restrictions 1 The custom paper size setting is not available 2 The default selections made on client workstations will not be reflected on the printer properties screens bizhub C650 C550 C451 C450 C352 C351 C300 C252 C250 Tested wi
100. rom SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0703687EN Solution Usage 1 Description Which densitometer models are supported Solution Both the DTP32 and DTP34 are supportedusing the latest version of the following SimWin Utility which is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Note The part number for the DTP 34 is 690 00633 Model Program name Download File name Version bizhub C450P Jig panel simulator SimWin_C450P_G00 21 zip 4037 002B G00 21 000 bizhub C250P C252P SimWin_C250P_G00 21 zip 4038 002B G00 21 000 bizhub C352P SimWin_C352P_G00 21 zip 9J06 002B G00 21 000 SPECIAL NOTE Solution contribution by Rich Raynor and Bill Enmke ESS SSD Solution ID TAUS0800335EN Solution Usage 1 Description When the engine runs out of paper and is not addressed it will cause the writer on the AS 400 to stop Solution CAUSE The writer on the AS 400 times outafter 170 seconds by default when MFP runs out of paper SOLUTION The following changes to the device
101. roperly not stapled in stapled sets Solution CAUSE Static build up onalignment plate which causes the first page to stick SOLUTION Wipe affected are with anti static compound Brillianize Pledge dryer sheet etc SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0703395EN Solution Usage 6 Description Intermittent jamming misfeeding from paper cassette s Solution CAUSE Paper cassettemoves forward due tomachine vibration The cassette holder is worn weak and t he holding power hasdecreasedover time SOLUTION The shape of holder has been changed strengthening the power of cassette hold and by installing a Stop Ring p n 4348620600 Install thecassette holdercountermeasure to preventthe cassette from unlockingas explained inattached Bulletin Number 6217 To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS0808044EN Solution Usage 1 Description PK 501 PK 510 PK 515 installation caution Solution The mylarmay be bent or damagedwhen the technician installs the punch unit Please refer to the attached Technical Information Notice for detail To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution con
102. rosoft Office Excel using authentication and printng several spreadsheets within the same document the authentication dialog box pops up for each spreadsheet page Solution CAUSE Improper selection in the printer driver SOLUTION Select PRINT ENTIRE WORKGROUP in the application dialog box SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0808166EN Solution Usage 1 Description When printing a B W page from Microsoft Office Publisher 2003 2007 color page click is counted Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 34 bizhub C252P Software Driver related Solution CAUSE When printing Publisher is defaulted to print as Composite RGB SOLUTION Change it to Composite CMYK Please perform the following procedure 1 Select File Select Print Setup Select Printer Details Tab Select Advanced Printer Setup Select the Separations Tab Under Output select Print colors as Composite RGB this willgenerate color page clicks Change it to Composite CMYK Select OK Select OK 10 Now you can print the Document Note Please see the attached files forcomplete step by step procedure To viewan AVI Microsoft Windows Media Playerversion 9 or newer must be installed Downloadat http www microsoft com windows windowsmedia player 10 default aspx To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from
103. rvice mode Select System 2 Select Software Switch Setting Enter Switch Number 39 Enter Hex Assignment 01 Press FIX Exit Service mode and cycle the copier power OFF ON NOoORWND Solution ID TAUS0702107EN Solution Usage 3 Description Unable to install firmware using Firmware Imaging Tool 2 52 Solution CAUSE Firmware Imaging Tool software conflict SOLUTION Ifusing a previous version of Firmware Imaging Tool delete it by going into Control Panel amp gt Add amp amp Remove Programs Once the previous software has been removed install Firmware Imaging Tool 2 52 IMPORTANT The correct model numberbeing updated must be viewable If the model is not listed chances are thatan earlier version of Firmware Imaging Tool is still being used For the Firmware Imaging Tool version 2 52 bizhub C650 C550 C451 must be listed in order to see the correct files Pleaserefer tothe attachedexample Solution ID TAUS0702483EN Solution Usage 3 Description Setting SNMP v1 v2c read write community names through PageScope Net Care Solution Changing the read and or write SNMP community names can be implemented as a security measure through PageScope Net Care Please see attached document for instructions Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Copyright 2009 Konica Mi
104. s printer driver list Microsoft Windows XP is Printer and Faxes Right click on the print driver Click Set as Default Printer for the workstation Click on Properties Click on Advanced tab Click on Printing Defaults Set the finishing options Click OK twice Notes a These steps must be performed on a local print driver with login having manage or full rights to the local print driver b The drivers migrated from Microsoft Windows 2000 or 2003 server then apply these settings from server print driver under Printing Defaults c These settings will be applied to every print job built by the print driver SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD ONOOBRWPD Solution ID TAUS0630339EN Solution Usage 4 Description Printing from Microsoft Word when attempting to print a 5 5x8 5 booklet onto 8 5x11R paper the output is always on 11x17 Solution CAUSE Scale to Paper Size is not set properly in Microsoft Word SOLUTION From the Microsoft Word print dialog box set Scale to Paper Size to 5 5x8 5 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0703546EN Solution Usage 4 Description Printing from any driver using an Adobe CS3 Suite application is very slow The print job maycomplete quickly but the application indicates that it is still printing for a long period after the actual completion The application is
105. ss the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Select the Utilities tab SPECIAL NOTE Solution contribution by David Silverstein Workgroup SSD Solution ID TAUS0701072EN Solution Usage Description Is tab printing or copying supported Solution Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 17 bizhub C252P Miscellaneous Tab printing or copying is not supported Solution ID TAUS0701378EN Solution Usage Description FS 514 maximum paper specification for fold and staple Solution The maximum paper specification for fold and staple is 90 g m2 SPECIAL NOTE Solution contribution by Jim DiSarro Workgroup SSD Solution ID TAUS0702361EN Solution Usage Description Where to findmanuals and other product documentation Solution Most documentation manuals etc can be downloaded from the MyKonicaMinolta com Supported Models Library or from the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab Solution ID TAUS0702418EN Solution Usage Description Can printing be performed when using a host name instead of a TCP IP address via DHCP Solution Printing can be performed when using a host name instead of a TCP IP address via DHCP The Microsoft Windows 2000 or 2003 Server must be set to Dynamically update DNS A and PTR records for DHCP Note See attached screen shots for settings To v
106. ssional Microsoft Windows Server 2003 SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 19 bizhub C252P Miscellaneous Solution ID TAUS0800248EN Solution Usage Description How to enable disable Auto Color Selection ACS Solution To enable disable Auto Color Selection change software switch 53 from hex 00 amp gt 01 thenturn the main switch OFF ON See attached Bulletin Number 6313 for additional information To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0800403EN Solution Usage Description How to print SAP R 3barcodes Solution In order to print SAP barcodes you need to have the barcode fonts installed on the MFP This means that you need to purchase SAP compatible barcode fonts and install them onto the HDD of the controller Currently the best andeasiestway to print SAP barcodes is to attached a device from Typehaus to the MFP This device has been tested and it complete compatible with SAP barcodes This device is so sophisticated that you need not configure it with an TCP IP address it will assume the TCP IP address of the MFP and intercept the font call for the barcode and replace the call with the
107. stalled Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Below are the sample commands for each model COMMANDS D being the drive letter of the CF Card bizhub C200 mkcf tie D bizhub C203 mkcf ti25 D bizhub C253 mkcf ti 2 D bizhub C350 C351 C450 mkcf D bizhub C353 mkcf ti1 D bizhub C451 mkcf mi3 D bizhub C550 mkcf mi2 D bizhub C650 mkcf mi1 D SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0900135EN Solution Usage Description Is the NVRAM Recovery firmware compatible with the printer version Solution The NVRAM Recovery firmware is not supported on the printer version SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0900580EN Solution Usage Description How to increase the timeout value for a PageScope Web Connection session Solution If the utility is used with the cache enabled and Administrator mode has timed out the timed out page may appear even when PageScope Web Connection is accessed again In addition since the machine control panel remains locked and cannot be used the machine must be restarted with the main power switch In order to avoid this problem disable the cache To disable the cache Microsoft Internet Explorer Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 25 bizhub
108. t page If relevant CREO configuration page Operating System versions Service packs 32 bit or 64 bit etc application versions e g Adobe Acrobat Pro 8 13 driver versions A print to file PCL or PostScript test print file This file must have been tested using an LPR command to copy to the MFP and the reported failure observed prior to sending to SSD or ASG If applicable an archive job off of the Fiery with rasters RIPped data This archive should have been tested and verified to contain the reported failure The archive folder and associated files must be zipped before sending or placed directly on a CD or DVD If applicable an archive off of the CREO that also contains the rasters RIPped data The original application file If the problem is with Quark or InDesign we need the file and all of its assets fonts linked graphics etc Use the feature Select Package within the application for Portability see attached InDesign file document for additional information Fill out the wizard put in the associated ticket number and special instructions of how the job was set up detailed including screen shots if available and a folder name usually of the ticket number and or name of the account These files will typically be too large to attach to a ticket or to E mail and will have to be sent on a CD DVD Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web
109. t platemay not be in the correct position Check for correct installation whenonly OT 601 SD 503 or MT 501 is mounted andwhen OT 601 SD 503 or OT 601 MT 501 are mounted Position the lower adjust plate in the correct position according to the attached OT 601 Installation Manual The proper placement of the adjust plate is shown on page E 3 Section III Installation procedures if Mailbin Kit Saddle Stitcher is mounted are in figure labeled 9J06IXC129DB To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 4 Finisher may not be level Verify that the finisher is level to the main body 5 Timing abnormalities If an elevator tray starts to move up when paper is close to the upper position in the tray trouble code C 1183 might occur because of the upper limit sensor chattering There is firmware to help eliminate timing problems The timer is changed from 100ms to 180ms The firmwareis available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more IMPORTANT Firmware version 07 9J08 F050 G00 07 000 CHECKSUM 6881 Finisher EXE is for the bizhub C300 C352 C352P and version CBF 00 007 4038 F050 CBF 00 007 00 CHECKSUM A599 EXE is only for the bizhub C252 C252P Note Concerning the aboved issues please refer tothe
110. te URL without the leading http This lookup conversion of TCP IP name to TCP IP address is provided by domain name servers DNSs Opens a TCP IP socket connection to that TCP IP address Writes an HTTP data stream through that socket Receives an HTTP data stream back from your Web server in response This data stream contains status codes whose values are determined by the HTTP protocol Parse this data stream for status codes and other useful information Note This error occurs in the final step above when the client receives an HTTP status code that it recognises as 503 SOLUTION Check TCP Socket Settings and enable HTTP and PageScope Web Connection Ensure that SNMP isON and ports are correct Update the firmware to most current version If the problem persists perform a Data Clear Service Mode amp gt System 1 amp gt Initialization amp gt Data Clear Swap NVRAM from a known working copier printer Finally swap replace the PWB MFP PART NUMBER MODEL ITEM 4038012106 bizhub C250 PWB MFP 4038 2414 01 bizhub C252 PWB MFP 9J06 0121 06 bizhub C300 C352 PWB PRCB 4037013104 bizhub C351 C450 PWB MFP Solution ID TAUS0701752EN Solution Usage Description Gradation Adjustment can not be seen in the Tech Rep mode or Admin Mode Solution CAUSE Incorrect settings SOLUTION Perform the following 1 Service Mode 2 Imaging Process adjustment 3 DEV Bias Choice 4 Select OFF and power the machine OFF ON Solution ID TA
111. te the printing 4 Display the Print dialog once again 5 Select Standard in the Presets Workaround 2 1 Select the Driver which has the problem in System Preferences and then select other driver e g generic Postscript Printer in Print Using in Driver 2 Display the Print dialog 3 Change to the Driver which has been selected at Step 1 in Printer in the Print dialog If the Print dialog of the Driver which had been selected at Step 1 has already been displayed it is not necessary to be changed it 4 Select Standard in the Presets 5 Change back to the MFP Driver in Print Using in Driver SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0801980EN Solution Usage Description Device can not print in accordance w guidelines pick another printer message when trying to print postage from Stamps Com Solution CAUSE Driver incompatibility SOLUTION Stamps com states that they will not work with Konica Minoltadrivers The only thing they will do is print labels and you have to purchase the labels from Stamps com SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 39 bizhub C252P Software Driver related Solution ID TAUS0802060EN Solution Usage Description When printing AS 400 forms the print does not line up with the form Solution CAUSE The AS 400 is ras
112. terizing the forms based on an HP LaserJet 5si this is by design The margins are not set correctly and produces the offset SOLUTION Create or obtain a new WSCST Workstation Customization Object with the following keyword in it DATASTREAM HPPCL5 Replace the line with the following DATASTREAM HPPCL5I Thiswill tell HPT to image the form instead of rasterize it Recompile the WSCST end the writer vary the device description OFF ON and start the writer When the job is sent the form should be inline with the text SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0802249EN Solution Usage Description Slow printing after upgrading firmware Solution CAUSE The print driver was not updated after the machine firmware was upgraded SOLUTION Update the print driver to the most recent version available The latest print drivers are available via the Konica Minolta Download Selector Access the Selector from the the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0808457EN Solution Usage Description Errors when printing with account track on a Macintosh OS 10 5 system Solution CAUSE Standard Macintosh drivers are installed on an Intel Macintosh system SOLUT
113. thCitrix Metaframe Applications tested were Microsoft Word 2003 Excel 2003 and Adobe Acrobat 6 No restrictions were found in testing Solution ID TAUS0657446EN Solution Usage 4 Description Getting an invalid card error when loading firmware with a Crucial 128MB Compact Flash card Solution CAUSE The Crucial 128MB CF card is not supported SOLUTION Load firmware using the recommended CF Card Note The recommended card is the 128MB SanDisk Compact Flash card p n 7660 4036 01 Please see attached photoas reference SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0648443EN Solution Usage 3 Description How to remove print drivers from Macintosh OS X 10 2x 10 3x 10 4x 10 5x Solution Follow the How to remove Macintosh OS X drivers instructions to correctly remove driver files prior to installing a new or updated version of the driver This is highly recommended to avoid driver conflict Completely deleting removing the PPD plug ins for the loading of the driver will NOT overwrite the previous versions Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 12 bizhub C252P Miscellaneous Note To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Bill Enmke ASG SSD and Freddie Burnh
114. tion Does the machine log and entry in the machine history when the machine is down due to a no toner condition Solution The machine does not have the capability to log a no toner condition and only displays a message to replace toner SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0802444EN Solution Usage Description Changing the toner filter deodorant filter Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 23 bizhub C252P Miscellaneous Solution The toner filter is located in the back of printer Please refer to attached procedure To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Marge McLea Production Customer Support SSD Solution ID TAUS0802654EN Solution Usage Description Errors when writing to the CF card via the Firmware Imaging Toolkit Solution CAUSE Thereis additional setup configuration requiredafter installing the Firmware Imaging Toolkit SOLUTION Procedure by OS Microsoft Windows Vista 1 Open Control Panel 2 Open System and Maintenance and then click on Administrative Tools 3 Double click on Local Security Policy 4 Local Security Policy is opened and Security Settings is displayed in the left portion ofthewindow 5 Click left side of Local Policies and
115. tribution by KMBT Japan Solution ID TAUS0900162EN Solution Usage Description Machine will not print color when thick paper 11x17 only is fed from the bypass tray The machine will indicate a jam when THICK paper selected Solution Escalations System Support has escalated this issue to the Engineering Center in Japan for review and possible correction If viewing this solution via the web please establish a ticket via either the web or by calling the contact center at 1 800 825 5664 Once a ticket has been established an E mail will be sent when this solution is updated For phone advisors please attach to this solution so that an automatic E mail will be sent to the technician when this solution is updated End the call with call code Escalated to Japan SPECIAL NOTE Solution contribution by Craig Blyther ASG SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 29 bizhub C252P Software Driver related Solution ID TAUS0658258EN Solution Usage 25 Description Intermittent No Reply from PING no printing and cannot browse requires reboot to recover Solution CAUSE A vulnerability was corrected in early firmware where excessive SMB traffic can causethe NICto drop off SOLUTION Please use the following firmware version or higherto correct this issue IC 611 bizhub PRO 1050 Ver 30 COCO IC 203 bizhub PRO 920 Ver 20 COCO IC 202 bizhub 600 bizhub 750 Ver 30 CH bizhub 360 420 50
116. u at left side of screen 4 Click on Warranty Services amp amp Technical FOC Programs in center of screen 5 Select NVRAM BRU Replacement Program IMPORTANT All requests for NVRAMs must be approved by the SSD Hotline and a problem ticket generated If a request is received without an established problem ticket number the request will be denied PART NUMBERS PWB MFP bizhub C250 C250P C252 C252P p n 4038 0121 06 bizhub C203 C253 p n A02E H342 05 bizhub C300 p n 9J06 H003 01 bizhub C352 C352P p n 9J06 0101 02 bizhub C353 C353P p n A02E H341 05 bizhub C351 C450 C450P p n 4037013104 bizhub C451 C550 p n AOOJ H020 07 bizhub C650 p n AOOJ H021 00 SPECIAL NOTE Solution contribution by Chuck Tripp and Cesar Jimenez Production Print SSD Solution ID TAUS0652146EN Solution Usage 19 Description Warming Up message remains on the control panel or C DCOO at power up Solution PROBABLE CAUSES 1 Poor connection or there are bent pins on the copier to scanner interface cable Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 41 bizhub C252P Warm up wrong display incorrect operation lock up Inpect the cable and straighten the pins on the male side and then check that the female connector holes are round inshape and not oval If the holes are oval shaped insert a small pin to reform the hole tomostly round Reseat the scanner cable connectionto mainbody 2 After replacing the PWB M FPB
117. ution Usage 2 Description Jams when 2 point stapling more than one set of booklets Solution CAUSE Finisher firmware problem SOLUTION Re flash the machine including the finisher Note The latest version firmware and system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 57 bizhub C252P Solution ID TAUS0701899EN Solution Usage 2 Description FS 603 finisher and Attachment kit item part numbers Solution There are 2 different item numbers available for the FS 603and thismay create confusion when ordering the finisher If the FS 603 Item 7640X028 is orderedfor the bizhub C252 C252P a kit to adapt the finisher wiring to the main body is included FS 603 Item 4583712 does not contain the appropriate wiring adapter for the bizhub C252 C252P and the adapter had no part number assigned But now due to the probability of orderingthe finisherwithout the included wiring adapter a part number has beencreated foran Attachment kit p n 7640002566P Solution ID TAUS0651562EN Solution Usage 1 Description Microsoft certified printer drivers PCL PostScript PostScript P and PostScript V Solution The Konica Minolta Microsoft certified printer driverscan bedownloaded fromthe Konica Minolta Download Selector
118. vers b To viewthis procedure Apple QuickTime should be installed It can be downloaded for free at http www apple com quicktime download SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD OONOOF Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 27 bizhub C252P Original jam no feed multi feed folding tearing skewing curling Solution ID TAUS0800615EN Solution Usage Description DF 601 DF 608 DF 610 DF 611 small odd size originals will jam or a part of the image is missing Solution CAUSE Incorrect settings SOLUTION Set up a memory one touch for small odd size originals from the platen glass Perform the following steps to run custom size paper from the RADF using a memory one touch 1 Press the Application Icon 2 Press the Image Adjustment Icon 3 Press the Standard Size Icon 4 Press the Custom Size Icon 5 Max out the X and Y coordinates 6 Press mode memory and store the settings Note The programmed memory one touch will allow odd size originals to be run from the RADF without jamming or cutting off a part of the image SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 28 bizhub C252P Paper Conveyance jams no feed folding tearing skewing curling Solution ID TAUS0801765EN Solution Usage 8 Description FS xxx first page not aligned p
119. vice Pack 1 Note Refer to Microsoft Article ID 826437 FIX HTTP 400 Bad request error message in the NET Framework 1 1 Solution ID TAUS0703832EN Solution Usage 11 Description Deleted Due To Error No Account Set For Group Auth message when printing with Account Track and the Macintosh Intel 10 4 latest version driver on a Macintosh 10 5 Leopard Solution CAUSE Driver incompatibility SOLUTION Tentative releaseof Macintosh OS 10 5 Leopard drivers is 4 2008 SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0701255EN Solution Usage 10 Description Troubleshooting vCare CS Remote Care E mail communication failure Solution In the attached vCare CS Remote Care E mail Communication Troubleshooting Guide are troubleshooting methods and procedures to resolve vCare E mail Communication issues Topics addressed are A Essential vCare Technician troubleshooting tools B Email Communication Requirements C Additional Requirements D Troubleshooting when a email communication test fails E EMAIL Server Considerations F Determining the type of Authentication required on a Mail Server through telnet G Ethereal network capture to diagnose email connectivity issues H Performing a Communication Test Printing the Communication Log and verifying that the MFP is communicating with the vCare system Verifying through the vCare web application that MFP setup is comp
120. ware H5 or H6 depending on model If a corrupt NVRAM is suspected please try performing a Data Clear This can be found in the Tech Rep mode IMPORTANT All programmed addresses will be cleared Please backup the address data using PageScope Web Connection to backup the data before performing the Data Clear If NVRAM replacement is necessary please be aware that the meters may not be transferred and they might be reset to zero This is unrecoverable and the correct meters cannot be input 8020 CF2002 8031 CF3102 Codes C 3C00 through C 3C40 indicate a corrupt BRU Codes C 3C50 through C 3C90 indicates a problem with the PWB C board or the scanner to main body cable 8050 CF5001 bizhub PRO C500 The NVRAM for the C500 cannot be replaced in the field The only way to correct a corrupt NVRAM is to send the OACB NVRAM and PRCB into Konica Minolta to be reset Known defective NVRAM symptoms 1 Meters or default adjustment values are extremely high 2 Adjustments do not hold after powering the machine OFF ON Note On the Black and White machines verify that the NVRAM is bad by swapping a good NVRAM from another machine in the same product family This will save significant time and expense in getting back the machine in working condition bizhub 200 250 350 Common symptoms when NVRAM replacement may be necessary Machine not going to ready state Not printing to a host name with DHCP Not scanning to E mail On startup abort code 0x00
121. with the SimWin utility remote desktop select a different adjustment icon on the same screen after makingthe original adjustment and then go back tothe original adjustment icon and print a test page This must be done for all adjustments Solution ID TAUS0701152EN Solution Usage 1 Description How to set up Account Track on C450P and C250P Solution SOLUTION See the attached document for detailed instructions Copyright 2009 Konica Minolta Business Solutions U S A Inc March 2009 58 bizhub C252P Solution ID TAUS0701193EN Solution Usage 1 Description WEB PAGE CAN NOT BE DISPLAYED message using Microsoft Windows Vista Unable to browse to the NIC but able to print and to PING Solution CAUSE Incorrect Proxy setting SOLUTION Possible incorrect settings within the Proxy Server To check and see if the TCP IP address for the controller is set for Exceptions for browsing out to it check the following 1 Select TOOLS and INTERNET OPTIONS 2 Select the CONNECTIONS tab 3 Select LAN Settings 4 Select PROXY SERVER 5 Check to make sure that both USE PROXY SERVER FOR YOUR LAN and BYPASS PROXY SERVER FOR LOCAL ADDRESS is checked off 6 Select the ADVANCED button and put in the TCP IP address in the EXCEPTIONS example 11 11 x The x is for all TCP IP addresses that start with that prefix Solution ID TAUS0O701199EN Solution Usage 1 Description How to enable legal size booklet making Solution To enable

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