HP LaserJet 3390/3392 - service-repair
Contents
1. e e La Click to download complete Manual HP LaserJe All in One S er N A ee an EI Fe ae fineline6 HP LaserJet 3390 all in one and LaserJet HP 3392 all tri one Service Manual invent Copyright information 2005 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number Q6500 90901 Edition 1 10 2005 Safety information WARNING Potential Shock Hazard Always follow basic safety precautions when using the all in one to reduce risk of injury from fire or electric shock Read and understand all instructions in the user guide Observe all warnings and instructions marked on the all in one Use only a grounded electrical outlet when connecting the all in one to a power source If you do not know whether the outlet is grounded check with a qualified electrician Do not touch the contacts on the end of any of the soc2. 54 Cleaning AR Een a a ACA RS a 56 Cisaning the flatbed scanner dgass renna 56 Cleaning the scanner cover backing nn 57 Cleaning the tray 2 pickup roller ssssssseesseseeseeeeneee nennen nennt nnne 58 Cleaning the ADF pickup roller assembhy nnn 62 Cleaning the print at conca ue ede e e edi sentir eee 65 Managing the all mm one E 67 Information Pages 2er oa da 67 Using the HP Toolbox X n near A a ada 70 To viewthe HP LoolboxF X arriere id 70 ICH EE 70 EVentlog outs undis dauid IPM cu e 71 A P E 71 Set p status alerts ette rite tete REESEN een 71 Set up En UR E nme ent aka 71 uo ED 72 FAX TASKS m RER 72 Fax phone DOOK Cr 72 Fax send l0g ui iaa reci i Ads aie Pete a dou 75 Fax receive AA 75 Help Bree vlc 75 System Settings iade e tiri ine nee dad ue de ea Beta qe ree BRE ods ode bau eei Lada Dude af a 76 Device Misterio PES 76 Paper h ndling a2 77 EILA a ar EE 77 Paper e 77 SYSTEM SEP rasan e 78 le 78 Device Poll assim ios 78 Print nde EE 78 PNG Re 78 vi ENWW POSISCHPIS eege esas 79 Network SONS a a nee een 79 Using Macintosh Configure Device Mac OS X V10 3 and Mac OS X V10 4 80 Understanding the Embedded Web sener nen 81 EOS iii a aa rn uni ll aaa na 81 4 Theory of operation Basic e e aiii dio oie 84 Sequence of operation for the ba
3. eniti een 159 ECU a HA 160 Mal Motrin A a a o Gaia Dias Aa poda das Ela adaga lona 165 Pickup and feed assemblies rare nanna 167 Transfer roller S 167 Registration r ller assembly TEE 168 Main gear assembly and tray 2 pickup solenoid err 169 Troubleshooting process cei ediderat as 174 Troubleshooting checklist esent nnne nns 174 JEn 177 Causes 0f AMS iii A bad 177 TIPS TO AV OIG Jams io 177 Where to look for Jatmis ato tet rt eere ri gen Ent een 178 Jams in the print cartridge are 179 dams In thedrays eee d eter te eco rs nenne 181 Jams In the GODU Dl RE 187 Jams in the straight through output pat 188 Jams in the duplex Dat 190 ENWW ENWW Jams In the ADE usted suo EE 195 Jams in the convenience stapler HP LaserJet 3392 only rr 200 Gontrol pariel imiesSag6s et ret Re E cte eerta i Mon Pe bean batur uada 203 Alert and warning messages 203 Alert and warning message Lobles e rreereaa 203 Critical error message tables sss ener 208 Print problems u coc AR a a sa an 211 Ri ue ie el EE 211 Improving print gualhy seisein iiki nnne 211 Understanding print quality settmgs 211 To temporarily change print quality settings 211 To change print quality settings for all future jobs 211 Identifying and correcting print deiects ir 212 Print quality chec
4. perform a half self test check 239 To perform other checks nennen nnn nennen snnt nne 240 Heating element check uumnsesssnnannnnnnnnnnnannnnnnnnnnannnnnnnnnnnnnnnnnnnnnnannnnnnnnnnannnnnnnnnnnanenn 240 High voltage contacts chockrasar E e EEE ETETE EEE ERREN 240 To check the print cartridge contacts nn 240 7 Parts To check the high voltage connector assembly 0 00000000nnnn rr 241 Selvic Mode et 242 NVRAM inttiallZatign uc ee 242 Secondary service men 242 Troubleshooting Ree EE 244 All in one pages and reports enne nnne nennen enn nnne 244 Demo page ssa E 244 Configuration Le tetuer cereo de a Na ua ada asa 244 Supplies Status Pagan nk ka abe Ea anne 244 FAX TEPONMS REDE 245 Fax le le e iodo 245 Fax call report ae ee hinein 245 Phone book report renna OA nanna 245 Billing C0de TO Toro ge nn aa 246 HR Ko c ipe EE 246 To view HP TOOIDOXEX SR 246 Troubleshooting tab creek ee es 246 Service MENU cie cott Lee ies 247 Restoring the factory set deiauhte ereta 247 Cleaning the paper path 247 1 30 protocol Mac vinci edades eL aan ae 248 Archive Print E 248 Firmware updates and YeCoVery se eid een 249 Firmware update by using a flash executable le sse 249 Firmware recovery DIMM i Nein 249 Accessories and ordering Information 253 Sedis M 254 MGM ONY E Metas TRATO DAN e a A N 254 ACE 254 Paper handling Accessorie
5. 04 N merical parts TE EE 309 Appendix A All in crie specifications Ice SIE let e 316 elle ee Tee 317 Pp tito 318 e ele lee NEE 320 Power COMSUMMPUON ins in ka aaa AA a a a a a R a a A geg 321 Environmental e ET 322 ACOUSTIC ul E EE 323 Appendix B Warranty information Hewlett Packard limited warranty Statement 326 Print Cartridge Limited Warranty Giatement essent 327 Rc EE 328 Appendix C Regulatory statements ENWW Declaration of conformity HP LaserJet 3390 3392 3055 and 2050 330 Country region specific safety statements tannanna ner 331 Laser safety statement onec tro er pa EF a AR EI ENER ag ia 331 Canadian DOG statement irte E cette 331 Korean EMI statement AAA 331 Finnish laser statement 3 arki asien 332 Japan power cord staiement eeen 332 ee 333 xi
6. devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum REN for the calling area This equipment uses the following USOC jacks RJ11C An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant This equipment cannot be used on telephone company provided coin service Connection to Party Line Service is subject to state tariffs If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If advance notice is not practical the telephone company will notify the customer as soon as poss ble Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment please see the numbers in the front of this manual for repair and or warranty information If the trouble is causing harm to the telephone network the t
7. e Goart 109 Required tools c en toba 109 Before performing senlce renna 109 After performing sende 109 Post service tests m 110 ENWW vii Test 1 print quality Test ae ee aan 110 6 Troubleshooting viii Test 2 copy quality feet 110 Test 3 fax quality test ertet ee ea 111 Parts removal Order E 112 Remove the print cartridge nennen nennen trn 113 External panels covers and doors eene enne enne nnns 114 Mell e mp EE 114 Eie 116 ellene Ee 118 el L aaa IHE 120 Eeer 122 ADE assembly a ee ee ee hee Papx ka c Ue eet 124 elle ue EE 126 Bezel and control panel reiecit a a une 128 Internal asoma 131 Convenience stapler assembly HP LaserJet 3392 only 131 Convenience stapler power supply HP LaserJet 3392 on 132 Convenience stapler ac inlet cable HP LaserJet 3392 only 134 Convenience stapler power supply hracket and strap HP LaserJet 3392 only 135 TEE m E 136 Power switch PQCA 49 Marssansnnnnnnanannnannnnanmnnnnnnnnenannnannnannnnnnnnnnnnnnnnanannnnnannnennnannann 138 Formatter EN 139 Duplex assembly QW inii i ai 142 Lasor scanio e bee Anna pepe aa da a i rcp I psu 144 Memory tag readepassembly eeeeeseeeeeeeeseeeee eene nnne nn enter nnne nter nennen 146 BUS E EP M P eo 148 gw n 148 KI ele E steep Re a Sa NA AIR VAR Ea aaa 150 Duplex solenoide ia 151 IA O 153 Interlock assembly
8. elephone company may request you remove the equipment from the network until the problem is resolved The following repairs can be done by the customer Replace any original equipment that came with the device This includes the print cartridge the supports for trays and bins the power cord and the telephone cord It is recommended that the customer install an ac surge arrestor in the ac outlet to which this device is connected This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges See the electronic user guide for more regulatory information Q6500 90901 fineline6 Table of contents 1 All in one information Quick access to all in one mtormation arrancan rn 2 All in one Confguratlons sse A sata hai EA 3 All in One features in tern eder er rea i ld ll ln 5 LUE s die rassa n a ia ra E 7 HP LaserJet 3390 3392 allim one nen 7 Interface polls A tr Re n RR A E 9 Control panel erro rent E Em RE BAR vache salle EF a a SE ra DRE a BRE 9 Model andserial ul ale 10 SOMW EINeceges e e 11 Supported driverS a 1 2 awl Gnd EE 11 eelef el 11 Telugu 12 Windows software Components nennen 12 IP Toolbox A DE 12 Embedded Web server EW 12 Software for Macintosh ana anna anhand KR aaa a 13 Macintosh software components e0220000e eens 13 ARP Director O 13 Macintosh Configu
9. kets on the all in one Replace damaged cords immediately Unplug the all in one from wall outlets before cleaning Do not install or use the all in one near water or when you are wet Install the product securely on a stable surface Install the all in one in a prutected location where no one can sten on or trip over the power cord and w v re the power cord will not be damaged If the all in crie does not operate normally see the online user guide Refer all servicing questions to qualified personnel Information regarding FCC Class B Parts 15 and 68 requirements can be found in the user guide Trademark credits Microsoft and Windows are U S registered trademarks of Microsoft Corporation Linux is a U S registered trademark of Linus Torvalds UNIXO is a registered trademark of The Open Group Energy Star and the Energy Star logo are U S registered marks of the United States Environmental Protection Agency Lmtd FCC Regulations This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 ofthe FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If this equipment is not installed and used in accordance with the instructions it may cause harmful interference to radio communications Howe
10. klist esee 212 General print quality Jesues rr nsee n eee 212 Media handling proble ms eere Hei elle 217 Print media guidelines ioraa aa i E E NEAN Na 217 Solving print media pDroblems eene 217 Performance problems nan ncn cono nn nn eene nnne nr nennen isnt rne nen 218 Fax POLO SI Ae See c EE 220 Problems receiving Taxes 220 Problems sending Taxes 222 MOICO Call Prol MS Ce ge er HI a ba 223 Media handling poroblems AAA 224 Performance problems ioi tiec tbe oda aci been ini reete boa edad 225 Copy problems teet mnm Ult n ILE E EET 226 Rule Heite el 226 Image problems occitano 226 Media handlina nroblems A 227 Performance problems an eaaet rod Aa vete deu au ea data rd rita FO voe Tene Te ad 229 sScaniproblems sii si tt e ated ca Haben p tend ae doce deep eet tub eec Uude 230 Solving scanned image problems sss enne nennen 230 ScafeSquality problems 2 coire ree tape n Sae a RN 232 Preventing elt 232 Solving scan quality problems eene 232 Scan specific error messages erre araaaeaanaaaaaaaaera na nanaaaaananaaana 233 Control panel display problems eene nnne nennen renr nens senis 234 Convenience stapler problems HP LaserJet 3392 only 234 Ree 235 PABX line problems ii eed eee ee ie eie 235 ADE Problems 5 i USE a 236 Functional Checks iu concedo en dl A 238 D A Sar EE 238 AA A An elt abe 238 Half self test functional check 239 To
11. re Device Mac OS X V10 3 and Mac OS X V10 4 13 PDEs Mac OS X V10 3 and Mac OS X VlO A ooccccionoccccoconcnnconnccnnnancccnanannnnnnno 14 Uninstalling Bu 15 lee 15 MACOS pc 15 Media specifications enia aaa 16 Supported media weights and elzes anne 16 Media t AV OIG RR 17 Media that can damage the all mn one nn 18 2 Installation AE AN 20 Minimum system reoulrements arnar rr 21 LIM PACKING Er ire 22 Installing input devices entente nnnm nn nensi nnne tenes inn trns tnn 23 ADF input thay me nannten 23 250 sheet input tray tray 21 23 Installing the control panel focepnlate nennen nennen ennt enne 25 Leading media rosis aan dadas 26 Loading documents onto the flatbed scanner or into the At 26 ENWW Loading the single sheet priority input slot tray 1 28 Loading tray 2 or optional tray 3 28 Stall Accessories nennen 30 Removing and replacing a DIMM nenna 30 3 Maintenance Managing Bee 34 Life expectancies of supplies and the allm omne erra 34 Ordering SUPpllOS EE 34 Storing Be e 34 Replacing and recycling supplies 35 Replacing the print CGartridge nenn 37 Replacing the staple Cassette 40 Replacing the tray 2 pickup roller ennemi 42 Replacing the tray 2 and optional tray 3 separation Dad 47 Replacing the ADF pickup roller assembhy een 50 HP policy on non HP supplies 54 Resetting the all in one for non HP supplies sene 54 HR Tras NOTING er ee et ne kenn
12. s ep ET 255 Scanner ADF replacement Gate 256 Control panel bezels I erre ii A a Aa deine 257 Supplementary documentation and support 258 Troubleshooting le TEE 261 Repetitive image deiechs terra rana nanna 261 Interface Connectors nn ee nn 262 Formatter connechors eene nenne nennen nnns sn trenes nnns inn n reset sanar nene 263 Line interface unit LIU 2225 ee an Bla 264 Siero EP kn R a A a a a a 264 Witches and SONS NS tia tas id 265 Rollers and PAS citada 266 SA estad 267 Major components Dase unit ee cedat ne re n 268 scanner and ADE EE 269 Circuit MAMA A eee 270 How to use the parts lists and dagrams cnn nana nr 271 Types Of screws u n va 271 Scanner and ADF assembles A 272 ENWW ee lee ul eu 274 ADE eene CEET 276 Convenience stapler components HP LJ 3392 only sse 278 Formatter LIU HP jewel and namenlaie re ara aaa aaaaraaeaareaaeeaarananaa 280 External Covers and Panels essen ee ehe 282 Internal components 1 Of AN 284 Internal components 2 0f A a aiaa aai dont a Si 286 Internal components 3 Of AN 288 Internal components 4 Of AN 290 Engine controller assembhy eene enne snntens tents sentes nrs snnt nn 292 ajEtlage dieci 294 Duplexing drive assembly aa veces ean GR petet ret ee ehe ae 296 Tray 2 cassette and tray 3 cassette feeder AA 298 Duplexing asSEMDlY coco iii ea ehe 300 Fuser assembly m tibia 302 Alphabetical parts IsN fu ee ee ea er gt 3
13. se unt 84 Internal components base um 86 Engine control Syste Miiisaaa de abe A ARA lb 88 Laser scanner Systema a caede a x sop EA lda a a a Kane Liga a 90 Pickup feed delivery system 91 Image formation evsiem enne nennen nnns nsn nrtenet anna stetit essen aaiae paanid 93 Scanner and ADF functions and operaiton enne 97 Scanner ee e 97 Scanner opera Mss cas dee 97 ADE operation alien ee a reale 98 ADF paper path and ADF sensors essere nennen nennen 98 ADF Jam detection re On 99 Fax functions and operation cc 100 PS TNO PG ration et m einen 100 To receive faxes when you hear fax Ire 100 Distinctive ring TUNCUON siii anne ata 100 The fax subsystem terra renna 101 Formatter in the fax subsystem eeen 101 LIU in the fax subsystem err 101 ENEE EE 102 Safety protection circuit 102 Pata paN EET 102 ss e e aaa lan la a een 103 Downstream current detechon nn 103 Hook Switch Control a 103 O 103 Line current CODO rra a en 103 Billing metering tone Tlters rca rra nn 104 Fax page storage in flash memorng nan err 104 Stored fax Dages 104 Advantages of flash memory storage era 104 5 Removal and replacement Introduction ee 108 Removal and replacement strategy arara ananaranarar nana 108 Electrostatic discharge iit a eee det ite ihren 108 User replaceabl
14. ver there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and or the user is encouraged to try to correci tha interference by one or more of the following measures Reorient or relocate tne receiving antenna Increase seperation between equipment and receiver Connect equipment to an outlet on a circuit diffe ent from that to which the receiver is located Consult your dealer or an experienced radio TV technician Any changes or modifications to the printer that are not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules This equipment complies with FCC rules Parts 15 and 68 On the back of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of
Download Pdf Manuals
Related Search