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Flight Attendant Manual

1. U u 7 1 7 1 Flight Compartment a na saaana aaaea 7 1 7 2 Passenger Compartment a u aaas tenet eee 7 2 7 3 Passenger Boarding Door aauvvvan ruan m m 7 3 7 3 1 Use of Ground Stairs sio cra rr a RR a GET VEKKES ee A e ARA 7 5 7 4 SONICE Dutti de 7 5 7 5 Window EXIS eu REPE Ik BEER ERR RC dees eee A be oe Redes S RGE Herdis 7 6 7 6 Overhead Hatch uice deseen aaiye Eae Ru eo pagis d utu dk de diae cdd d 7 6 7 7 Fire Protection siga eid aad don aa side ka ale A men ee ew ae Ge ea 7 7 7 8 Overhead Storage Compartments oooccoccc res 7 7 7 9 Passenger Service Units PSU ooooccccccccco ees 7 8 7 10 Eighitilhg cms coa na arr dd arts 7 8 7 11 Flight Attendant Panel aaauvan evna venna eR n 7 10 7 12 Briefing Signs and Passenger Call Systems oococccccccc sese 7 11 7 13 Gul 1 PEL DEI 7 11 7 14 Passenger Address aaaunan arna vnr annan ll ren 7 11 7 15 Interphorie eo pue aee eoe Xe Ree dope AA sog RR e RR RE RO AS 7 11 7 16 Tape Player System sse ka RR eee e E RE HERE Re EX ee EE EGE A a aka 7 11 7 17 Voice Recorder System ooococcco eher 7 11 7 18 Emergency Locator Transmitter 0 00 ee eh 7 12 7 19 Lavatory Compartment 000 eee 7 12 7 20 Galley securis a aana tda a iio tra e a de dit ais 7 12 7 21 Flight Attendant Station oococccccooccoc rre 7 12 Chapter 8 Emergency Equipment 0 cece cece een n nn n nnn 8 1 8 0 Emergency
2. A PRAEDA _ EMERGENCY EXITS I c 7 I i I I I Mi GALLEY I SEE A BELO FLIGHT ads mast so did L ees o oe SEE B BELOW iat A dum Je duc ste EMER y GENCY EXI EMERGENCY EXIT ROWS PASS NGER BOARDING DOOR 7 1 Flight Compartment The flight compartment is arranged for two pilot operation with provision for the accommodation of an addi tional crewmember by the fitting of a jumpseat on the left side behind the captain s seat Flight Attendant Manual Freedom Description of SD3 Aircraft Air xx Revision 24 03 26 12 Page 7 2 Entry to the flight deck is via the passenger entrance door and through either of the two sliding doors in the bulkhead separating the passenger and the flight compartments These doors may be locked closed and may only be opened from the flight compartment side First Officer s seat o mr x ez cn dr FIRE AXE Captain s seat Jumpseat behind Captain s seat 7 2 Passenger Compartment Seating for 30 passengers is provided by 9 rows of forward facing seats each row consisting of one single seat on the left side of the aisle and one double seat on the right side At the end of the passenger compartment there is 1 row consisting of 3 seats Each seat position is provided with individually controllable air conditioning reading light and flight attendant call button The aft of the passenger compartment contains the passenger utilities galley and lavat
3. avaanaava rv n rn n rn n knarr nr re 9 7 9 8 4 Evacuation Commands occ 9 8 9 8 5 Passenger Redirection araaau narrer navn nevn teeta 9 9 9 9 Unwarranted Unneeded Evacuation ooocooccconcc rn 9 9 9 10 Crew Evacuation ooocoooc hh hr 9 9 9 11 Crew Duties in the Event of Incapacitation 0 0 0 00 e 9 9 9 12 Reduced Visibility During Evacuation liliis 9 10 9 13 Emergency Warning Signals oococccccocco rn 9 10 9 14 Cabin Preparation for an Emergency 000 cece hn 9 11 9 14 1 Prepared Emergency Landing Announcement oooccocccccco esee 9 12 9 14 2 Prepared Emergency Ditching Announcement o occccccccoo eren 9 13 9 14 3 Select and Brief Able Bodied Persons ABPS 00 000 c cece eee tenes 9 14 9 14 4 Take Seat and Brace for Impact 0 0000 tetas 9 14 9 14 5 Reportto Captains iiis ER ERREUR ied ed deni e de ad ERE Ds 9 14 9 14 6 Able Bodied Passenger Briefing cece Rh 9 14 9 15 Land Evacuation s sse iau cn bay n RE REUS REG RR EN da e Bebe GRE GE prx 9 15 9 16 Unprepared Evacuation Land 00 00 n 9 16 9 16 1 Captain feast ive eee Prado bila aged ce el de Be or Mane tee ees arena alee 9 16 9162 First Officer iius ee ed dew Luxe ee ae feka vider de Skeie Wea n a Re RT e 9 17 9 16 3 Flight Attendant essre eraran rea ENEE se ERR UO E e Ru CRY CERE X E3G See ex gna dox 9 18 9 17 Prepared Land Evacuation oooccooooc re 9 18 9 17
4. THE CAPTAIN HAS JUST INFORMED ME THAT DUE TO WE WILL BE MAKING PREPARATIONS FOR AN EMERGENCY WATER LANDING IN MINUTES YOUR CREW IS CAPABLE AND TRAINED TO HANDLE THIS SITUATION YOUR COOPERATION AND ATTENTION WILL ENABLE US TO DO EVERYTHING NECESSARY TO QUICKLY AND EFFICIENTLY PRE PARE THE CABIN FOR THE EMERGENCY WATER LANDING REMAIN CALM AND FOLLOW MY INSTRUCTIONS RETURN YOUR SEATBACK AND TRAYTABLE TO THE FULL UPRIGHT AND LOCKED POSITION ENSURE YOUR ARMRESTS ARE DOWN ALL CARRY ON ITEMS SHOULD BE STOWED SECURELY UNDERNEATH THE SEAT IN FRONT OF YOU OR RETURNED TO THE OVERHEAD STORAGE COMPARTMENT IN THE EVENT OF THE EVACUATION LEAVE EVERYTHING ON THE AIRCRAFT TAKE NOTHING WITH YOU OUR AIRCRAFT IS EQUIPPED WITH LIFEVESTS YOUR LIFEVEST IS LOCATED UNDER YOUR SEAT REMOVE THE VEST NOW TEAR OPEN THE PACKAGE AND PLACE THE VEST OVER YOUR HEAD TAKE THE STRAP AROUND YOUR WAIST AND CLIP IT ON TIGHTEN THE STRAP BY PULLING ON THE LOOSE END DO NOT I REPEAT DO NOT INFLATE VEST INSIDE THE AIRCRAFT WAIT UNTIL YOU ARE AT THE EXIT READY TO LEAVE THE AIRCRAFT THEN PULL ON THE RED TAGS TO INFLATE IF THE VEST SHOULD FAIL TO INFLATE BLOW INTO THE RED TUBES ON THE SIDES OF THE VEST MAKE SURE THAT YOUR SEATBELT IS SECURELY FASTENED LOW AND TIGHT ACROSS YOUR LAP SHORTLY BEFORE LANDING YOU WILL BE GIVEN THE COMMAND BEND OVER HEADS DOWN YOU ARE TO ASSUME THIS BRACE POSITION FOLLOW MY INSTRUCTIONS NOW 1 PLACE YOUR FEET FLAT ON TH
5. 8 121 547 a 3 Must have the permission of all 3 a PIC b An appropriate manage ment official of the part 121 certifi cate holder c The administrator YES a PIC must follow company policies and proce dures IAW 8 121 133b Management official must follow company policies and procedures IAW the manual required by 121 133c The administrator may delegate this authority to AFS 200 or to the POI Federal Air Marshall FAM 49 CFR 1544 237 When operationally airborne and threat requirements dictate the need for access to the flight deck YES ID issued by Department of Homeland Security DHS US Air Traffic Controller ATC 8 121 547 a 3 ii A When authorized by the adminis trator to observe ATC procedures NO 121 547 c 2 Evaluation staff FAA Form 7010 2 and 7000 1 FAA Form 3120 28 IAW Air Traffic Procedures Revision 19 Flight Attendant Manual Flight Safety 04 28 10 Freedom Air Page 5 5 An employee of a part 119 certificate holder whose duties are such that admission to the flight deck is necessary or advantageous for safe operations or 121 547 a 3 ii B Individuals employed by the certifi cate holder conducting the flight and eligible under this section include a Non operating pilots b Other personnel authorized by 14 CFR to observe flight opera tions c persons whose duty is directly related to the conduc
6. A passenger who is able to board deplane and move about the aircraft without assistance 4 5 1 General Policies Freedom Air will NOT A Restrict passenger s movement within the terminal consistent with airport and security regulations B Require passengers to remain in holding area or other location order to receive transportation services or accommodations C Make passengers sit on a blanket on the aircraft D Require passengers to wear identification badges E Otherwise mandate separate treatment for passengers with a disability unless required or permitted by Federal Regulations Freedom Air will A Provide priority handling of a wheelchair or other mobility devices that may accompany passengers on the flight B Provide for priority unloading of the wheelchair or mobility aid at the destination C Accommodate the passenger in the same manner as any other passenger consistent with FARs D Provide special briefings for the passenger as appropriate to the disability and the assistant ability There can be no set standard for the briefing as each passenger must be treated on an individualized basis 1 Vision impaired a Explain the location of the exits and how to operate the hand b If practical put the passenger s hand on the object such as the pouch containing the life vest c Assign an assistant if available to direct the passenger if not go with the flow of traffic Hearing impaired provide flight attendant p
7. See Exit Row Seating Section 4 4 Flight Attendant Manual Freedom Passenger Handling Air xx Revision 22 11 21 11 Page 4 18 4 14 Passengers Traveling Without a Visa Aliens who are in transit are accepted for travel on Freedom Air Ground personnel will give the flight attendant the completed TWOV envelope for each individual The passenger s passport documents and tickets will be enclosed attached The flight attendant is responsible for retaining the envelope and documents Do not surrender these items to the passenger At the arrival city the flight attendant is to escort the alien to ground personnel and give the agent the envelope and accompanying documents If the flight makes any intermediate stops enroute to the alien s destination city the alien is to remain onboard If all passengers are to leave the aircraft for any reason the flight attendant must notify ground personnel that an alien is on board The flight attendant may be requested to escort the alien to a place where an agent can arrange surveillance The TWOV documents are to remain in the possession of Freedom Air personnel at all times Freedom Flight Attendant Manual Air xx Flight Safety Chapter 5 Flight Safety 5 0 Aircraft Security FAR 121 538 Preflight checks of the cabin are to include a visual check for any items which may have been placed onboard This check is also to be accomplished between each flight segment prior to passenger boarding If an
8. The emergency lights are comprised of a The boarding lights b Sixexit signs two centrally positioned signs one on the fwd bulkhead and one on the rear and one sign above each exit door Four external lights to aid evacuation one on the underside of each exit door and Emergency floor strip lighting running along the left side of the cabin aisle and across the aisle marking the fwd and rear exit areas Additional exit signs beside all four emergency exits also make up part of the emergency floor strip lighting The emergency floor lighting is designed to illuminate a pathway to an emer gency exit in the event of a night or low visibility emergency If armed the emergency lights will activate if the 28V DC power supply fails The lights can be operated manu ally by placing the control switch on the pilot overhead panel or the flight attendant panel to ON Control is by either of two switches 1 On off armed switch in the flight compartment 2 Boarding emergency light switch on the flight attendant panel The guarded two position switch located on the flight attendant panel is parallel to and can override the pilot emergency light control to turn the emergency lights on The flight attendant switch cannot turn the emergency lights off if the pilot switch is set to on or if the pilot switch is set to armed and a power failure occurs It either turns the lights on or returns control to the pilot switch in a complete electrical
9. This can be irrational behavior disorderly behavior caused by alcohol or drugs abusive language pointedly defiant acts or body language or unresponsiveness to instructions such as those pertaining to the seatbelt or no smoking rules The flight attendant shall notify the captain of any such behavior or suspicious activities of any passenger or passengers No one should be allowed to get up and approach the cockpit doors If the conduct continues after the passenger is notified in writing with the Incident Report the next station shall be notified to have security or Law Enforcement Officer LEO personnel meet the aircraft upon arrival LEVEL TWO Physically Abusive Behavior Physically abusive behavior includes pushing grabbing slapping hitting or kicking another person or any deliberate attempt to damage another person s property including the interior of the airplane Physically abu sive behavior may be just a short step from Level Three This requires immediate notification of the next station so that LEO Security personnel can meet the aircraft Flight Attendant Manual Freedom Emergency Procedures Air xx Revision 17 05 01 09 Page 9 36 LEVEL THREE Life Threatening Behavior Weapon One of the most serious markers in determining the seriousness of a passenger disturbance is a weapon A weapon is the means by which a hijacker gains control of a large number of people through intimidation The use of a weapon to cause harm the
10. 2 Instruct Your first command to the passenger may be stay seated This will help to avoid panic and give you a chance to issue further instructions Use firm positive commands as they are easier to accept psychologically e g stay seated as opposed to don t get up The public address system may be used to make you audible without shouting 3 Act Do what you can to assist people to evacuate the aircraft Some passengers predictably will not follow the proper emergency procedures and instructions so help them in every way possible While standing at your station maintain a constant authoritative tone of voice Warn the passengers to watch their step bend over a little and to get out through the emergency exit Remember to take your emergency equipment with you when you leave Responses to accidents are usually delayed due to a reaction time to identify the accident and enact a plan When an accident occurs most people involved in the accident relate that initially they were not aware that an accident really occurred or their view of the accident was badly distorted For example one pilot related how his aircraft lost power on takeoff hit the tops of some trees broke off the wing tips lost more altitude and then the pilot lost control of the aircraft Everyone s reaction to an accident is different and often unpredictable One important point to remember during an emergency situation is to begin to enact your plan once you have id
11. This message is to be included in the normal passenger briefing to alert the passengers to the existence of this system While the lights should illuminate automatically upon impact pilots and flight attendants should check to be sure that it is on Be Sure Emergency Lights Are On Prior to evacuation both the flight attendant and the pilots will turn on the emergency lights Either switch will activate the system but the double procedure will ensure that the lights are on should something happen to either crew member 9 13 Emergency Warning Signals Cockpit to Flight Attendant The emergency signal consists of a series of double tone chimes of the interphone call system When this sig nal is received in the cabin the flight attendant will proceed immediately to answer the interphone Flight Attendant to Cockpit To inform the cockpit of an emergency call on the interphone depressing the pilot call button to flash the light in the cockpit numerous times to gain their attention Freedom Flight Attendant Manual Air xx Emergency Procedures Revision 17 05 01 09 Page 9 11 9 14 Cabin Preparation for an Emergency The following is a series of announcements and procedures that will provide a systematic approach to the preparation of the cabin for an emergency This will provide a method of setting priorities Upon hearing the chimes indicating an emergency is in progress the flight attendant will 1 Obtain information from the capta
12. attendant must be alert to perceive the situation take action to protect themselves during impact forces and be ready to organize an evacuation if necessary 9 16 1 Captain Once the cockpit duties are complete the captain will release the co pilot from the cockpit Then the captain will station himself behind his cockpit entrance out of the aisle so as to allow freedom of movement in the aisle and be able to observe the entire evacuation operation inside the aircraft The captain s primary responsibility is the operation of the aircraft Getting the aircraft stopped if moving and giving the evacuation command will be his responsibility Freedom Flight Attendant Manual Air xx Emergency Procedures Revision 17 05 01 09 Page 9 17 Duties 1 Ensure that the engines are stopped and props are feathered He will then ensure that remaining items have been accomplished during the shut down e Fuel off e Emergency lights on e Main electrical off and Engine fire extinguisher discharged if necessary He will block the front exits until the props have stopped turning He will not use an exit if there appears to be danger of a fire 2 The captain will make a final check for any passengers left inside the cabin including under the seats for small children or babies He is accountable for the location of each crewmember He will take any required emergency equipment After the passengers have evacuated and are away from the ai
13. e Placing life vests on other passengers e Using emergency equipment fire extinguishers flashlights first aid kits etc e Communications with other passengers or pilots and e Repeating flight attendant s commands Freedom Flight Attendant Manual Air xx Emergency Procedures Revision 17 05 01 09 Page 9 15 9 15 Land Evacuation Evacuation of the aircraft on land is the most common form of emergency evacuation The cause for this type of evacuation can be anything from an aircraft fire to a precautionary evacuation due to a bomb threat They can occur with no warning such as a crash on takeoff or with hours of warning where the pilots burn fuel to lighten the aircraft Consider these three major factors that are apt to harm passengers during the emergency 1 Impact 2 Fire and 3 Evacuation injuries The most dangerous of these is fire This kills or injures more people than impact However more common injuries occur during the evacuation During evacuation passengers in panic injure other passengers by bump ing themselves on an object or equipment or during the jump to the ground Precautions must be taken to pro tect the passengers from all sources of harm Impact Impact injuries occur as a result of sudden stoppage of the aircraft The greatest fatality or injury rate occurs when the aircraft is stopped suddenly The angle which the flight path intercepts the ground or an object deter mines how suddenly the aircraf
14. minor This category also includes children between the ages of twelve and seventeen traveling alone and for whom special supervision is requested by the parent or guardian Conditions of Acceptance e An unaccompanied minor must have reservations with confirmed seats to the final destination e Children five to seven 5 7 years of age will be accepted for unaccompanied online direct or through service only NO itineraries with connecting service will be allowed e Children eight to eleven 8 11 years of age will be accepted for online connecting service or interline service e Children under the age of five years will not be accepted for unaccompanied travel under any condition Handling Procedures e A Young Travelers Information Form FA 0009 must be completed by the ground agent with the name address and phone number of the person responsible for the child at the city of origin and the city of destination The child s name age travel itinerary and seat numbers will also be included Around orange sticker will be affixed to the child s outer garment by ground personnel so he she may be easily recognized by the cabin crew and station personnel e The flight attendant will accept unaccompanied children during boarding Ground service personnel will escort the children to the aircraft A copy of the Young Travelers Information Form will be retained by the flight attendant for reference The flight attendant is to assume the respo
15. often with no injuries He will appear very calm and to be content to stay in a burning plane or sinking aircraft The contact with the reality of the acci dent is gone Many times positive oral commands will cause the person to come to his senses Physically get ting the individual moving by touching or pulling him may also be effective The loss of time is the greatest problem Every second counts 9 7 Evacuation Evacuation is a common response to many types of emergencies Whenever the aircraft is endangered the crew must be prepared to evacuate the passengers and themselves Such emergencies include e Fire or smoke e Sabotage Bombs e Ditching or e Possible hijacking The first priority in all situations is the safety of the passengers Safe departure from the source of danger is usually the best method of protection and evacuation is perhaps the most important procedure to know A well run evacuation requires crew coordination skilled judgment and training The degree to which these character istics are perfected is directly related to the injury rate An emergency situation usually involves an abnormal landing condition Specifically this could be a situation in which one of the main or nose landing gear has collapsed There are other possibilities where the attitude of the aircraft can be adversely affected such as ditching or a water landing Another factor to be considered is that many times fires can and will b
16. provide various means of accessibility to passengers with disabilities These accessibilities include e Accessible lavatories Currently Freedom Air aircraft are not equipped with accessible lavatories Onboard wheelchairs Freedom Air aircraft are not equipped with onboard wheelchairs and Movable aisle arm rests Main cabin aisle seats are not equipped with movable aisle arm rests 4 5 3 Medical Certificates Freedom Air is prohibited by 14 CFR 382 from requiring medical certificates that is a written statement from a doctor saying that a passenger is capable of completing a flight without extraordinary medical assistance dur ing flight However if Freedom Air determines that a passenger is unable to fly due to a condition disease or other criteria the passenger may obtain a medical certificate in support of passenger s acceptance Under special circumstances Freedom Air may require a medical certificate for a passenger who 1 is traveling on a stretcher or incubator the company will not accept the stretcher or incubator on board the aircraft 2 needs medical oxygen Freedom Air may not dispense medical oxygen on the aircraft but permits passenger use of oxygen enhancers and 3 has a medical condition such that there is reasonable doubt that the individual can complete the flight safely without requiring extraordinary medical assistance during the flight 4 5 4 Safety Assistant Attendant 14 CFR 382 27 Freedom Air does n
17. the reverse is applicable first officer assumes the evacuation duties of the flight attendant and is primarily responsible for the cabin evacuation and the captain assumes the duties of the first officer Flight Attendant Manual Freedom Emergency Procedures Air xx Revision 17 05 01 09 Page 9 10 9 12 Reduced Visibility During Evacuation During many forced landings or ditchings smoke or dust fills the cabin and greatly reduces visibility This can be the result of an impact fire or electrical fire Fatalities from suffocation will begin shortly after smoke fills the cabin Speed of exiting the aircraft is essential to reducing fatalities As was recently discovered in the analysis of several accidents passengers become disoriented by the smoke and are unable to locate emergency exits While this may seem difficult to accept analyzing the positions of many bodies after an accident clearly show that the passengers survived the impact crash had ample time to exit the cabin but went the wrong way tried to exit where there was no exit or went by the exit without realizing it Then they died from suffocation Even if the obstructions to visibility is caused by dust not smoke then not finding the exit merely adds confu sion to an already chaotic scene In order to alleviate this type of fatality the emergency floor lighting egress system is installed These lights will guide the passenger s to an exit in the event of reduced visibility
18. unusual suspicious item is found notify the captain and ground personnel immediately Suspicious items bomb procedures are outlined in chapter 9 of this manual Do not allow any unauthorized personnel to board the aircraft or enter a secured area Challenge by tactfully requesting to see a boarding pass ticket or proper identification If he is an unauthorized or un badged individ ual he shall be reported to the Station Manager Monitor the cabin throughout the boarding process being alert to suspicious unusual activity or items Crewmember personal luggage is to be kept with or within view of the crewmember at all times especially when outside a secured area Baggage tags are not to be left unattended in public view 5 0 1 Closing and Locking of the Crew Compartment Door FAR 121 457 amp 121 459 It is the pilot in command s responsibility to ensure the flight crew compartment door is closed and locked dur ing flight It is the flight attendant s duty to close and lock the door prior to the closing of the aircraft entry door 5 1 Admission to Flight Deck FAR 121 547 The flight crew must determine that any person who occupies the flight deck jump seat or any other seat not in compliance with passenger carrying requirements stated in section 3 3 of this manual possesses the physical cognitive and or language capabilities required to 1 Reach upward sideways or downward to the location of any emergency exit including the ove
19. 4 Medications Medications for flu and common cold should be taken with caution Over the counter medications should not be used if they display a warning that they cause drowsiness and should not to be used while operating equip ment When in doubt ask the director of operations and lead flight attendant They will consult with a medical facility Flight Attendant Manual Freedom General Policies amp Procedures Air xx Revision 20 10 12 10 Page 3 10 3 15 5 Drug amp Alcohol Testing FAR 121 457 121 459 The FAA has established an anti drug program which mandates drug testing of all airline personnel in safety sensitive and security related positions including flight attendants Flight attendants are not to use drugs while on duty The following types of testing are required e Pre employment e Periodic e Post accident e Reasonable cause e Return to duty and e Random All covered company employees will be tested for drugs and alcohol in accordance with the approved Anti Drug and Alcohol Testing program Freedom Air drug and alcohol testing procedures are in compliance with FAR 121 457 and 121 459 3 15 6 Alcoholic Beverages FAR 121 575 Federal aviation regulation 121 575 prohibits the consumption of alcohol onboard an aircraft unless it has been served by the airline Freedom Air does not serve alcoholic beverages as a company policy If a passenger does not comply with the requirement that alcohol will NOT be
20. A prisoner may be handcuffed if the accompanying guard deems it necessary Handcuffed prisoners must also be wearing a safety waist belt to secure the cuffs to his her waist Only 1 maximum risk prisoner is allowed per aircraft Boarding and In flight Procedures Enplaning and deplaning procedure for the guard and the prisoner is decided upon with coordination with the guard and station manager or crewmember e The prisoner and guard are to be seated in the rearmost seats available excluding all emergency exit seats or lounge areas The guard should always be seated on the aisle side of the prisoner and the prisoner should not be seated next to a passenger e No prisoner is to leave the assigned seat without the guard s consent and the guard must accompany the prisoner at all times Snacks may be served at the discretion of the guard 4 13 Runaways Runaways may be accepted for transportation provided they are accompanied to the airport by an authorized representative of a state or local social administration or a responsible adult and arrangements have been made for an adult to meet the flight at the destination city Runaways are to be pre boarded and seated in the rear most available seat The runaway should not be allowed to deplane at any point prior to the destination shown unless a connection is involved At destination or connecting city a flight attendant is to escort the runaway to the station manager Seating Restrictions
21. Atropine 0 5mg 02 Aspirin tablets 325mg 04 Bronchodilator inhaled 01 Dextrose 01 Epinephrine 1 1000 02 Epinephrine 1 10 000 02 Lidocaine 5cc 02 Nitroglycerine tablets 0 4mg 10 Basic instructions for use of the drugs in the kit 01 Freedom Flight Attendant Manual Air xx Emergency Equipment A ul Pre flight check e Correct number on board e Check expiration date e Seal not broken and e List of contents of the medical kit 8 8 Fire Axe The SD3 60 is equipped with a fire axe The fire axe handle is insulated to receive up to 20 000 volts It has a pointed tip and a sharp blade edge The sharp pointed tip may be used to pry open a small hole to aid in fire fighting and the sharp blade edge may be used to clear away debris in an evacuation or to gain access to the fire source when fighting a fire The fire axe is located in the cockpit next to the first officer s seat Pointed Tip Blade Edge 7 Insulate d Handle Flight Attendant Manual Freedom Emergency Equipment Air xx Intentionally Left Blank Freedom Flight Attendant Manual Air xx Emergency Procedures Revision 17 05 01 09 Page 9 1 Chapter 9 Emergency Procedures 9 0 Introduction An emergency is any circumstance or set of circumstances that has developed or is developing during a flight or on the ground that might result in a situation requiring special handling to ensure the safety of passengers or an aircraft Emergencies that are anticipated
22. Ax Passenger Handling Revision 20 10 12 10 Page 4 3 4 2 Complaint Resolution The complaint resolution officer CRO is designated as the station manager or designee on duty The general manager may be consulted by the station manager in regards to complaints against the company The passenger must be made aware of the availability of the CRO and how to contact the CRO In any situa tion or concern regarding Freedom Air s personnel about discrimination accommodations or services with respect to passengers with a disability and the personnel do not immediately resolve the issue to the cus tomer s satisfaction or provide a requested accommodation the personnel must immediately inform the pas senger of the right to contact a CRO and how to do so Normally this is done by referring the person to the station manager The CRO has the authority to override the decision made by an agent or crewmember The CRO does not have the authority to override a decision made by the PIC regarding safety of the flight The CRO shall A Investigate the complaint to determine if there is a regulatory violation B Take immediate step for compliance should it be determined that a violation occurred C Ifa violation has occurred provide to the complainant a written statement setting forth a summary of the facts and what steps if any the carrier proposes to take in response to the violation D If he determines that a violation did not occur provide the compl
23. Departure A Cockpit will signal ready immediately prior to takeoff B Mentally review emergency procedures and commands 30 second review 3 6 4 Phase 4 After Takeoff Enroute A Seat belt sign cycled one chime remain seated announcement begin service B If sign is not cycled and or cockpit announcement remain seated w seat belts ON C Seat belt sign cycled turned off at altitude end of sterile cockpit 3 6 5 Phase 5 Descent Seat Belt Sign turned on or cycled if on or turned on one chime Sterile cockpit in effect Make descent announcement Collect all service items Check seat belts tray tables overhead bins Check carry on baggage properly stowed Check galley secured rommoocsop Check lavatory Call cockpit that cabin is being ready and give any special requests e g wheelchair c Be seated and perform 30 second review Final Chime All secured Freedom Flight Attendant Manual Air General Policies amp Procedures Revision 20 10 12 10 Page 3 7 3 6 6 Phase 6 Arrival A Make arrival announcement B When A C comes to complete stop and seat belt sign is OFF C Open door and deploy stairs D Wait for Customs if required and gate agent Disembark Passengers Thank passengers for flying with us Assist with passengers with disabilities and ensure mobility aides are ready Escort unaccompanied minor to gate agent Check for any items left on aircraft Press reset off
24. Equipment Location he 8 1 8 1 Protective Breathing Equipment PBE ococcccoccco nh 8 1 8 2 Hand Fire ExtinguisherS o oooooccoooorrr te Rn 8 3 8 3 Emergency Flashlight ise ens ERR a Peele ERR PROPRE ERU EUR eee 8 4 8 4 ENCVOSIS 2 cox aces nated e br een sedi dite ub aua e ien dl 8 5 8 5 Infant EEE s ossa sk pegar ele Rx ERR GEGEN E Se a Coe 8 7 8 6 First AIC KIT S cu E O ee 8 9 8 7 Emergency Medical Kit 00 c ee ren 8 10 8 8 Bro ccc ae CR ee ee oe Dee eee eet 8 11 Flight Attendant Manual Freedom Freedom Flight Attendant Manual 9 22 2 Air xx Table of Contents Revision 26 10 03 12 Page TOC 5 Chapter 9 Emergency Procedures o o oooocococccn nn nnn 9 1 9 0 Introduction usui vasa exe ur RE EXIRET EIER eske Eae piu be ERE E EE 9 1 9 1 Chain of Command semiseri aa ae aaa a a a i ehh hh 9 1 9 2 Aircraft Accident Incident liiis rn 9 2 9 3 Unusual Incidents ieu et aa x goa week Rhe Rn s de eae eS kost ee UC RUE Rd 9 2 9 4 Emergency Situational Awareness ooooccooccoc hr 9 2 9 5 30 Second RevieW o o ooocc eee hh rre 9 3 9 6 Crew Members During Emergencies liliis 9 3 9 7 Evacuation ss buy RS E e a eR PRO Eae E per E bek Sekker E s 9 4 9 8 Factors for a Successful Evacuation oooccccoocc eae 9 5 9 8 1 Passenger briefing when preparing for an emergency oooccococccco eee 9 5 9 8 2 Brace for Impact Positions lisse rn 9 5 9 8 3 Assessing Conditions
25. Extinguisher Type A Water H20 Effects on Class of Fire CLASS B Flammable Liquids Water on flammable liquid fires class B spreads the fire CLASS C Energized Electrical Equipment Water on a live electrical fire class C could cause severe shock or death CLASS D Flammable Metals Water on a metal fire can cause a violent explosion that could be fatal and may cause more damage than letting fire burn until professionals with the proper extinguishing agent arrive Type B Halon 1211 Carbon Dioxide CO2 Dry Chemical CLASS A Combustible materials B rated extinguishers are not as effective as H2O on a class A fire CLASS D Flammable Metals B rated extinguishers on a metal fire can cause a violent explosion that could be fatal and may cause more damage than letting fire burn until profession als with the proper extinguishing agent arrive Type C CO2 Halon 1211 Dry Chemical CLASS A Combustible materials C rated extinguishers are not as effective as H2O on a class A fire CLASS D Flammable Metals C rated extinguishers on a metal fire can cause a violent explosion that could be fatal and may cause more damage than letting fire burn until profession als with the proper extinguishing agent arrive 9 29 1 2 3 4 o Fire Prevention Procedures Strictly enforce all smoking regulations Keep trash containers covered producing areas Check the lavatory prior to every take off
26. Flight Attendant Manual Freedom Flight Safety Air xx Revision 19 04 28 10 Page 5 2 5 1 1 Authorized Persons FAR 121 547 121 548 amp 548a 121 550 amp 121 581 Persons authorized to the flight deck are 1 2 7 A crewmember An FAA air carrier inspector presenting form 110A Aviation Safety Inspector s Credential to the captain or a DOD commercial air carrier evaluator who presents his credentials must be given free and uninterrupted access to the pilot s compartment An authorized representative of the National Transportation Safety Board who is performing his duties An employee of the United States the certificate holder or an aeronautical enterprise who has the permission of the captain and whose duties are such that admission to the flight deck is necessary or advantageous for safe operations A Secret Service Agent who is assigned the duty of protecting a person aboard the aircraft must be admitted to the flight deck after presenting his Secret Service credentials Any person who has the permission of the captain and is specifically authorized by the certificate holder management and by the administrator and The restrictions found in TSR Part 1544 237 must be applied to anyone desiring entry to the flight deck NOTE For more details refer to paragraph 5 1 2 Flight Attendant Manual Freedom Flight Safety Air Ax Revision 19 04 28 10 Page 5 3 5 1 2 Compliance Table Admission to Flight Deck Aut
27. Infant Seat or Child Restraint Devices commonly used in Cars Acceptable restraints manufactured in the United States will bear one or both of the following labels This child restraint system conforms to all applicable federal motor vehicle safety standards This restraint is certified for use in motor vehicles and aircraft Rogge og ADA mr e lon ud 3 ese Ae Co gt Sen Pe risp Pas Se Flight Attendant Manual Freedom Passenger Handling Air xx Revision 22 11 21 11 Page 4 14 4 7 3 United Nations Approved Restraints manufactured outside the United States must have either a label showing approval of a non U S government OR a label showing that the seat was manufactured under the standards of the United Nations U N U N approval is designated by a label with a circle surrounding the letter E followed by the distinguish ing number of the country which has granted approval plus an indication of the category and mass group of the child restraint which will be affixed 4 7 4 Locations of FAA Approved Infant Seat or Child Restraint Device Seat An approved infant seat or child restraint device may e Face toward the front or rear of the plane in accordance with instructions on child seat label Not occupy an exit seat or the row in front of or behind an exit seat e Not occupy the space between a customer and an aisle 4 7 5 FAA Non Approved Infant Seat or Child Restraint Devices The following may not be used a
28. Infant life vests are designed and made specifically to provide a flotation means for infants Features include CO2 gas cylinders for inflation oral inflation tubes water activated light and a lanyard that can be used to attach the infant to the accompanying adult The life vest is secured onto the infant by a combination body har ness and nylon waist belt and buckle The infant life vests are stowed together with the spare life vests in the overhead stowage compartment above row 10 Pre flight Check Same as adult child life vests Flight Attendant Manual Emergency Equipment Revision 17 05 01 09 Operation of Infant Lifevests Remove from stowage and tear open package 1 Feed infant s head through opening Freedom Air Page 8 8 Freedom Flight Attendant Manual Air xx Emergency Equipment Revision I7 Soo Page 89 4 Inflate infant lifevest by pulling on the red inflation toggles In the event of failed inflation the life vest may be inflated using oral inflation tubes 8 6 First Aid Kit The minimum number of first aid kits required for aircraft with passenger seats 0 50 is 1 The first aid kit on the SD3 60 is located left of the flight attendant seat It has provisions for passengers use in flight or in the case of an emergency Each approved first aid kit must contain at least the following appropriately maintained contents in the specified quantities Contents Quantity Adhesive
29. Insert all bulletin pages according to the control page and 3 Record the relevant information in the log of bulletins NOTE For electronic issuances the manual holder shall login to the website and familiarize himself with the noted revision bulletin 1 2 3 Suggestions Suggestions for improving and or correcting manual format or content are encouraged Manual holders shall route all manual suggestions to their immediate supervisor All supervisors will route all received suggestions to the technical publications coordinator 1 3 Acknowledgement Each revision and bulletin will be distributed with a Publications Issuance Form FA 0040 Upon filing of all received material the manual holder will sign and indicate date in the acknowledgement block The signature indicates the manual holder s compliance with company procedures for manual control 1 3 1 List of Effective Pages Technical Publications will keep the list of effective pages LEP with the original FAA stamp in a separate binder Copies of the LEP will be issued in each manual Should the LEP be stamped or signed after distribu tion of the manual the stamped signed LEP will be distributed to all manual holders with instructions to replace the existing LEP Flight Attendant Manual Freedom Introduction Air Ax Revision 20 100280 Page 1 4 Intentionally Left Blank Freedom Flight Attendant Manual Air Record of Revision Revision 17 05 01 09 Page RR 1 R
30. Page 7 6 e While maintaining inward pressure rotate handle left until completely closed Emergency Service Door Operation e Assess conditions clear e Turn door operating handle upwards and Push out on door until it latches open 7 5 Window Exits There are two non floor level exits window exits at the front of the cabin one on the left and one on the right Left window exit Right window exit Normal and Emergency Operation e To open e Grasp door operating handle and rotate upward and e Push out on the window exit until it locks open e To close e Press on lever in hinge edge of door to release latch e Grasp handle and pull door closed and e While maintaining inward pressure rotate handle downward until completely closed 7 6 Overhead Hatch There is an additional overhead hatch in the cockpit located above the RH pilot seat e To open e Grasp the handle at the center of the overhead hatch and rotate counter clockwise and e Push out on the hatch e To close e Grasp handle pull hatch down and e While maintaining downward pressure rotate handle clockwise until completely closed Freedom Flight Attendant Manual Air xx Description of SD3 Aircraft Revision 22 11 21 11 Page 7 7 Normally this is a maintenance function PTI p si 230 o n yw os So EXTERNAL HANDLE LI 7 7 Fire Protection The suppression of potential hazards has been given special attention during the selectio
31. Passengers will be deplaned or if the time of detonation is near the passengers may be evacuated on the runway If either happens passengers will LEAVE ALL CARRY ON ARTICLES ONBOARD until such time they are cleared and given back to the owners 11 Keep passengers together Flight Attendant Manual Freedom Emergency Procedures Air xx Revision 17 05 01 09 Page 9 40 12 If the aircraft is maneuvering on the ground when the threat is received it will return to the ramp Again authorities will instruct employees whether or not they may approach the aircraft If the aircraft is in the parking area authorities will decide whether or not to move it 9 52 4 Bomb Relocation As stated in the earlier paragraphs no suspicious article or explosive device should be moved touched tam pered with handled or disturbed in any way If the aircraft is in imminent danger and is still airborne the cap tain may instruct you to relocate the explosive device Be assured that this would only happen in an extreme circumstance and only with the approval of explosive experts on the ground Once you are advised that the bomb can be moved safely proceed to move the item to the Least Risk Bomb Location Shorts Brothers have designated the lavatory floor as the least risk bomb location This means that if a bomb were to explode the vital controls are located farthest from this area That is the elevator control cables fuel lines or brakes lines are not loca
32. Rotate the door operating handle to the left and push out on the door until it latches open and Push out on the steps and let them fall at their own rate Do not guide them by hanging on to the rail or lanyard To close e Folding Handrail Door Pull Stair Latch Latch Plates Stair Latch Handrail Operating Link Irunnion Bracket Stand at the doorway facing out bend over and with right hand grab the plastic handle on the lanyard Pull the steps up Reach out rotate the auto lock telescope strut and allow door to swing shut Grab the door pull with left hand and pull door shut While holding the door shut rotate the door operating handle to the right With both hands on the upper step gently push up and in on the steps until they lock into place and The door is now closed and the door open warning light in the cockpit will be extinguished Door Operating Handle Auto Lock Telescopic Strut Auto lock Telescopic Strut Handrail Operating Link J Trunnion Bracket Jo Emergency Light j Damper Unit v Freedom Flight Attendant Manual Air xx Description of SD3 Aircraft Revision 22 11 21 11 Page 7 5 Emergency Door Operation Do not operate steps e Assess conditions clear Turn door operating handle to the right and Push out on door until it latches open 7 3 1 Use of Ground Stairs When stairs are available the door mounted air stairs will remain on
33. Table Admission to Flight Deck 000 ee 5 8 5 2 Sterile Cockpit Procedures o ooocoococoo hh hr 5 9 5 3 Weapons in the Cabin Armed Passengers oococcocccco ee 5 9 5 4 Crewmember Interference oococccccooo ehh hr 5 9 5 5 SMOKING 3 uuo dr Mekka REPRISE ale sre Rau EPER acr eR ERE ERA 5 10 5 5 1 Smoking in the Aircraft Including Charters llli 5 10 5 6 Disturbance Procedures Rr ees 5 10 Table of Contents Air Revision 26 10 03 12 Page TOC 4 5 7 Safety Bells coxis eL curae eet dotar bak eda bd eR REA t fis dee 5 12 5 8 Evacuation Capability lille rrr 5 12 Chapter 6 Carry On Baggage CargO ooocoocccocccn n nn nnn 6 1 6 0 Carry On Baggage 0 ehm 6 1 6 0 1 Approved Carry On Baggage Program 0 eee eee 6 2 6 0 2 Proper Stowage of Carry On Baggage and Cargo in the Cabin 00000 eee oo 6 3 6 0 3 Handling Carry On Baggage Which Can Not Be Properly Stowed 2 0000 ee eeee 6 3 6 0 4 Stowage of Personal Equipment 0 0 00 ren 6 3 6 1 Carriage of Cargo in Passenger Compartment o ocooccoccccc eee 6 4 6 2 Animals IN the Cabin lt ccs iesse RE REPRE RE a eoe pes orm AA oa Ede A 6 5 6 3 Portable Electronic Devices srce reia eariard tieit ka nidia ee n 6 5 6 3 1 Weight Assessment of Carry On Baggage aa v vaar vnr nes 6 6 Chapter 7 Description of SD3 Aircraft oooooooconocrrnnoann nnna 7 1 7 0 Cre PE
34. YOU ARE THEN TO ASSUME THIS BRACE POSITION FOLLOW MY INSTRUCTIONS NOW 1 PLACE YOUR FEET FLAT ON THE FLOOR SLIGHTLY IN FRONT OF YOUR SEAT CROSS YOUR ARMS IN FRONT OF YOU AND REST YOUR HANDS ON THE SEATBACK IN FRONT OF YOU PLACE YOUR HEAD ON YOUR ARMS 2 PASSENGERS SEATED AT AN EXIT ROW PLACE YOUR FEET FLAT ON THE FLOOR SLIGHTLY IN FRONT OF YOUR SEAT LEAN FORWARD AND REST YOUR HEAD ON YOUR KNEES WRAP YOUR ARMS AROUND YOUR LEGS WILL NOW MOVE THROUGH THE CABIN TO CHECK YOUR BRACE POSITIONS CHECK BRACE POSITION YOU WILL REMAIN IN THIS POSITION UNTIL THE AIRCRAFT HAS COME TO A COMPLETE STOP NOW SIT UP THERE ARE FOUR EMERGENCY EXITS ON THIS AIRCRAFT TWO WINDOW EXITS ARE LOCATED AT THE FRONT OF THE CABIN AT ROW ONE AND TWO FLOOR LEVEL EXITS ARE LOCATED AT THE REAR OF THE CABIN AT ROW TEN LOCATE THE EXIT NEAREST YOU NOW UPON LANDING THERE MAY BE MORE THAN ONE IMPACT REMAIN IN YOUR BRACE POSITION UNTIL THE AIRCRAFT HAS COME TO A COMPLETE STOP FOLLOW THE DIRECTIONS GIVEN BY YOUR CREW IF WE MUST EVACUATE LEAVE EVERYTHING AND MOVE QUICKLY TO THE NEAREST CLEAR EMER GENCY EXIT ONCE OUTSIDE MOVE QUICKLY AWAY FROM THE AIRCRAFT AND HELP ANYONE NEED ING ASSISTANCE STAY TOGETHER PLEASE REVIEW THE BRIEFING CARD IN YOUR SEAT POCKET Freedom Flight Attendant Manual Air xx Emergency Procedures Revision 17 05 01 09 Page 9 13 9 14 2 Prepared Emergency Ditching Announcement LADIES AND GENTLEMEN MAY HAVE YOUR ATTENTION
35. and discrimination must be used avoid confrontation If a passenger is suspected of smoking in the lavatory or of tampering with the smoke detector or if a passenger refuses to extinguish a cigarette follow the procedures outlined in Paragraph 5 6 Accurate and complete documentation is essential when dealing with any smoking violations The flight atten dant will also complete and submit an Incident Report for documentation of the incident The passenger is not subject to arrest or any other enforcement action by Freedom Air or local law enforce ment agencies Freedom Air s enforcement responsibility has been fulfilled when the passenger was notified that he was in violation of federal regulations Law enforcement officials who meet the flight can be utilized to obtain information which a problem passenger may not volunteer to a flight attendant The company will for ward a copy of the documented Incident Report to the FAA for appropriate legal action 5 6 Disturbance Procedures Safety and security related disturbances are identified as alcohol related incidents non compliance with smok ing regulations interference with the duties of a crewmember or anytime someone jeopardizes the safety of any person or of the aircraft Disturbances can be divided into two groups on the ground and in flight There can be no specific response that can be given for handling disturbances The crewmember must evalu ate each situation individually and utiliz
36. and landing and frequently inflight for any signs of a fire Do not stow any matches or other material that can easily contribute to fires in the vicinity of heat Report malfunctioning electrical appliances immediately Notify cockpit of any tripped circuit breakers If circuit breaker is out LEAVE IT OUT Flight Attendant Manual Freedom Emergency Procedures Air xx Revision 17 05 01 09 Page 9 30 9 30 Fire Fighting Equipment There are several pieces of equipment onboard that can be used for fire detection fighting e Halon 1211 fire extinguishers e Smoke detectors e PBE e Crash Axe Be Prepared to Fight the Fire As part of your training you are required to know the location of the nearest fire extinguishers As you preflight each extinguisher make a mental review of the use and operation of each extinguisher onboard Know the location of the circuit breakers and know when and how to pull them 9 31 Fire Fighting Procedures Once a fire is discovered or once there is any suspicion of a possible fire every attempt should be made to immediately fight the fire Communication with the cockpit crew at the first possible chance should be made Reports to the captain should include e Location of fire e Severity of fire e Color and density of smoke if any e Source of fire if it has been discovered e Condition of passengers and cabin Number of extinguishers used and any other equipment used 9 32 Preventing Reignition Once
37. as necessary to accomplish the more important items first and quickly If more time is available it is advisable to accomplish the briefing and preparations in steps This will enable you to make more frequent contact with passengers and to find something for them to do periodically Normally the flight attendant determines which exit is to be used based on the waterline He will proceed to the primary exit once the aircraft has stopped The aircraft manufacturer believes that the forward exits will proba bly be the best choices due to the predicted tendency for the nose to rest below the waterline Flight Attendant Manual Freedom Emergency Procedures Air xx Revision 17 05 01 09 Page 9 24 Duties Before Impact 1 Turn cabin lights to FULL BRIGHT Make Prepared Emergency Ditching announcement 2 Be sure to check seatbelts are fastened tightly tray tables and seat backs are in the upright and locked positions armrests are down and all carry on items are stowed securely 3 Make sure all passengers have fitted their life vests and that they know how and when to inflate it Ensure that all infants have been fitted with a life vest and that the accompanying adult is briefed regarding the egress Ensure passengers know the bracing signal brace for impact position and the location of all exits Choose brief and reseat assistants You will need assistants for the evacuation of unaccompanied minors elderly incapacitated blind adults with c
38. button on panel 12p nmoom gt Prepare cabin for next flight Phase 1 item B G Confirm next flight 3 7 Required Duty Items Flight attendants are required to carry the following items while on duty e Current Flight Attendant Manual stowed above row 10 e Company identification or AOA badge e Watch e Flashlight located on aircraft Pen and e A valid U S passport or valid green immigration card 3 8 Duty Station FAR 121 391 d During takeoff and landing flight attendants shall be located as near as practicable to floor level exits During taxi surface movement flight attendants shall remain at their duty station with safety belts and shoulder har ness fastened except to perform duties related to the safety of the airplane and its occupants 3 9 Flight Attendant Personal Conduct Advertising Wearing advertising and or selling of merchandise services to passengers or other employees while in company uniform or on duty is prohibited Company business discussion Careful discretion must be used regarding discussion of company business matters information and procedures with persons outside the company This includes discussion of travel priv ileges Awareness of volume and content is necessary when conversing with fellow crewmembers Interviews with news media are not permitted without approval of the general manager Company property Removal or borrowing of company property is not permitted without specifi
39. flight attendant to ensure that each passenger receives the appropriate individual safety briefing prior to takeoff The individual safety briefing is to be conducted as inconspicuously and dis creetly as possible Handicapped passengers are not to be quizzed on the safety briefing 6 1 Carriage of Cargo in Passenger Compartment FAR 121 285 Extracted in part Cargo may be carried aft of a bulkhead or divider in any passenger compartment provided the cargo is restrained to the load factors in 8 25 561 b 3 and is loaded as follows e Itis properly secured by a safety belt or other tie down having enough strength to eliminate the possibility of shifting under all normally anticipated flight and ground conditions e tis packaged or covered in a manner to avoid possible injury to passengers and passenger compartment occupants e t does not impose any load on seats or the floor structure that exceeds the load limitation for those components e Its location does not restrict access to or use of any required emergency or regular exit or of the aisle in the passenger compartment and e Its location does not obscure any passengers view of the seatbelt sign no smoking sign or required exit sign unless an auxiliary sign or other approved means for proper notification of the passenger is provided Freedom Flight Attendant Manual Air xx Carry On Baggage Cargo Revision 17 SOTO Page 65 6 2 Animals in the Cabin Freedom Air
40. flight time in all com mercial flying will exceed A 1 200 hours in any calendar year B 120 hours in any calendar month C 34 hours in any 7 consecutive days or D 8 hours between rest periods A flight crewmember is not considered to be assigned flight time in excess of flight time limitations if flight to which he is assigned normally terminate within the limitations but due to circumstances beyond the control of the company or flight crewmember such as adverse weather conditions are not at the time of departure expected to reach their destination within the planned flight time Flight Attendant Manual Freedom General Policies amp Procedures Air xx Revision 24 03 26 12 Page 3 18 Rest Requirements Rest requirements with Freedom Air are based on an aircraft having a passenger seat configuration of 30 seats or fewer excluding each crewmember seat and a payload capacity of 7 500 pounds or less This allows the company to comply with the applicable requirements of FAR 135 263 and 135 265 b c 3 and d for flight attendants and pilots The company will not assign any crewmember to duty during any required rest period Time spent in transportation when required by the company not local in character is not considered part of a rest period i e deadheading A crewmember commuting is not of this nature It is the intention of the company to schedule all crewmembers with 10 hours of rest within 24 hours preceding the plann
41. having ample time for planning are referred to as prepared emergencies Unanticipated emergencies or sudden emergencies are referred to as unprepared emergen cies This chapter was prepared as a guide for all crewmembers in completing the emergency training program One of the most important factors in the final outcome of an emergency or accident is the manner in which the entire crew reacts to the existing circumstances Pilots and flight attendants must approach the emergency with a calm confident knowledge that each passenger is relying on him for leadership command confidence and calmness that can only be accomplished if the flight crew possess a thorough understanding of the proce dures and a working knowledge of all equipment on the aircraft Pilots must be in command of the cockpit pro cedures in order to combat the emergency to a successful conclusion and flight attendants must be in complete command of the cabin A flight operating under emergency conditions greatly magnifies crew responsibility Quick thinking and the fast action of flight attendants have saved many lives The earlier an emergency is recognized and dealt with the less the potential for serious consequences All potential problems must be reported to the flight crew in a timely manner Any unusual noises or occurrences should be relayed to the cockpit for determination of proba ble cause It is impossible to give a list of instructions applicable to all emergencies
42. holder s verification process amp pro cedures IAW the manual required by 121 133 or FAA Form 8430 6 issued by POI Flight Attendant Manual Freedom Flight Safety Air Ax Revision 19 04 28 10 Page 5 7 8 121 547 a 3 11 C b Part 142 training center instruc YES b Certificate holder s verification process 8 pro tors as required by 8 142 53 cedures IAW the manuals required by 121 133 or FAA Form 8430 6 issued by POI 8 121 547 a 3 ii C c The holder of a production cer NO S C Certificate holder s verification process amp pro tificate part 21 or type certificate test pilots flight test engineers technical representatives when assigned responsibilities for moni toring equipment or evaluating pro cedures 121 547 c 6 cedures IAW the manual required by 121 133 or FAA Form 8430 6 issued by POI Secret Service Agent 8 121 550 Assigned the duty of protecting a YES U S Secret Service person aboard an aircraft Any person who has the 121 547 a 4 Any person who in the judgment YES AFS 200 issues FAA Form 8430 6 unless other permission of the pilot in command and an appropriate manage ment official of the part 121 certificate holder and the administrator of the administrator has an opera tional need for a particular flight This provision will be strictly and narrowly interpreted wise delegated to the POI Flight Attendant Manual Freedom Flight Safety Ai
43. information to the passengers selecting able bodied passengers to assist with opening exits and doors and having all passen gers put on their life vests Thereafter he will make an inspection to ensure that life vests have been properly donned Instruct the passengers NOT to inflate the vest until they have left the aircraft Pair off all passengers in a buddy system in preparation for evacuation Older persons should be paired with able bodied persons to assist them Children and non swimmers should NOT be paired off together and avoid breaking up family units Flights within the Mariana Islands are not considered extended over water therefore life rafts are not installed Keep passengers advised of all pertinent information and pass on appropriate information on ditching proce dures as time permits Freedom Flight Attendant Manual Air xx Emergency Procedures Revision 17 05 01 09 Page 9 23 9 22 1 Captain The captain will station himself behind the cockpit entrance out of the aisle so as to allow freedom of move ment in the aisle and be able to observe the entire operation inside the cabin Duties 1 The captain ensures that cockpit duties are complete including FUEL OFF EMERGENCY LIGHTS ON MAIN ELECTRICAL OFF and then he will station himself appropriately and ensure that the evacuation is proceeding smoothly He will block exits if they are below the waterline and direct passengers to an exit above water He shall in
44. is a disability related safety basis for refusing to provide transportation to a passenger with a disability if your are able to demonstrate that the passenger poses a direct threat based on individualized assessment based on reasonable judgment that relies on current medical knowledge or on the best available objective evidence to acertain A The nature and duration and severity of the risk B The probability that the potential harm to health and safety of other will actually occur and C Whether reasonable modifications of policies practices or procedures will mitigate the risk Freedom Air cannot refuse transportation to the passenger if the employees can protect the health and safety of others by means short of refusal to transport If Freedom Air refuses transportation to any individual for means that are inconsistent with this manual or federal air regulations the individual has the right to seek enforcement action If the passenger has been refused transportation on a basis related to a disability Free dom Air must provide a written statement of the reason for the refusal including that in our opinion we have met the criteria of this section and FAR 382 19 c or otherwise specifically citing a regulation This written statement must be provided to the person within 10 calendar days 1 A passenger may be denied boarding if a The passenger refuses to comply with instructions given by a Freedom Air crewmember or other authorized em
45. item using any and all possible means Relocate passengers from within the vicinity of the item if possible Identify to whom the item belongs Qmmo Report back to the captain e Identity of item If unable to identify the item describe it as well as you can e Isolation method used e State of the cabin State of the passengers in the cabin e Identity of the passenger to whom the item belongs NOTE For both situations the flight attendant will submit an Incident Report to the director of safety The report will state the actions taken and the name s of the passenger s involved 9 46 Accident or Illness Inflight The flight attendant will ask the passenger if he would like to be examined by a physician If the passenger wishes to have an examination the station at which he is to deplane should be notified in advance of flight arrival requesting a physician The Station manager should request from the physician a record or an analysis of the physician s findings Freedom Flight Attendant Manual Air xx Emergency Procedures Revision 17 05 01 09 Page 9 35 9 47 Accident or Illness On the Ground Boarding Passenger The captain or the flight attendant will check immediately to see if there is an injury and will ask the passenger if they wish to have a physician check up rather than board the flight If the passenger boards the flight the captain or the flight attendant will check on the passenger occasionally during the fli
46. loose items close doors and d Sit down and fasten seatbelt Unanticipated Turbulence There may or may not be an announcement from the cockpit during this type of turbulence The flight attendant will fasten his seatbelt as soon as possible When time permits the pilot will 1 Make a PA announcement without using the chime system 2 Inform the passengers and flight attendant to secure the cabin and put their seatbelts on immediately and 3 The flight attendant will a Ensure that the passengers are secured in their seats by reinforcing the pilot s command to fasten their seatbelts b Instruct the passengers to secure their areas of loose objects while the flight attendant secures the galley and c Sit down with seatbelt and shoulder strap on 3 33 Charter Flights Supplemental Operations Charter flights are operated the same as Flag Operations regularly scheduled flights The same FARs apply The flight attendant is required to ensure all announcements are made the rules of Freedom Air s Approved Carry On Baggage Program are adhered to and cabin safety regulations are followed All reasonable attempts are to be made to ensure passenger compliance with Federal Regulations No smoking is permitted on charter flights 3 34 Cockpit Jumpseat Procedures If there are seats available an ACM may proceed to a cabin seat with the captain s and flight attendant s approval Freedom Flight Attendant Manual Air xx General Policies
47. oe eee 05 01 09 oes aa ee eae ER oa een eens DA PET EEE THEE 05 01 09 oO REE EE eae wet besa hs Id oe tase edd See peed a eee 05 01 09 BTE ocean anes E EE RE dU ors 05 01 09 92 odo p Tc 05 01 09 c c TC lesa Ruedas due eee 05 01 09 OS vane er d bp a ERE T osa ici pia ah Redon dde Voss e 05 01 09 SAD usi 6 cay Sales eee eee wes Fea eee Ebest jT ITI 05 01 09 s rcm Up ETT 05 01 09 rg P Ter Terese sekkene 05 01 09 9 16 ccicee ee ees E RRXEERERuO RE asd E REOR 17 kxke ekxg a nae auwd 05 01 09 A eee peer TRE i RE NERE ee 05 01 09 A akk aw hen ee bees p ae 05 01 09 cda TP ETT dd p hdoesSsdues de A eid ge 05 01 09 PP RE E 05 01 09 Flight Attendant Manual Freedom List of Effective Pages Air xx Revision 26 10 03 12 Page LEP 4 c o PPP prr O ee ee ee 05 01 09 EE cus lacks aged Miei heeds we E RARUS lZ situ qose d ASQ Dcus ace Gas eras Bae 05 01 09 SoS ee eRe eee er eens rcm 05 01 09 9 26 Lok ee REM EHS ERE AERRGGeE Xa ERS ES 17 sex kERee SoS aus de REXAERERRERE 05 01 09 gy kere t he siebe eed FEE bs PER EE eee Tee 05 01 09 U DB EE A Read qd E und lA 05 01 09 so EE A n a S E ld pr pei p EEn Ea erd ea 05 01 09 EE PE ENE EEE IT 05 01 09 EEE DEE FE EEE EE EE 05 01 09 EEE EEE EE SETE OE PETTEE EET EEE 05 01 09 EO EEE TESE EEE ESTER ARE EEE EEE EE 05 01 09 EO TERESE SE EEE VNR 05 01 09 0 35 ETE EE A eiga ah wR 05 01 09 EE EE EE EN ENE EE EE 05 01 09 DIN AEREA A X Au Roue 05 01 09 c Torr rav Vie ee
48. on the surface 9 Unlabeled seats and seats manufactured before January 1 1981 are not acceptable for use during takeoff and landing and 10 The flight attendant will ensure by asking the parent or assistant that the infant s weight does not exceed the maximum weight specified by the manufacturer of the CRS If the child is to be held in the lap the flight attendant will confirm the age of the child with the parent or assistant The flight attendant will ensure that instructions are found on the label of each child restraint system When presented by a passenger the restraint system must be accepted to allow for use on any child up to 18 years of age provided all attached instructions are followed A child may not be prohibited from occupying an approved restraint system if requested by the parent or guard ian provided they have purchased a ticket and have met all the above requirements Freedom Flight Attendant Manual Air Ax Passenger Handling 4 PA LC The majority of individuals who use CRSs on commercial aircraft are young childresn who typically weigh 40 pounds or less However there are some individuals who because of physical challenges need the support and security that a restraint system provides in order to travel safely on aircraft The CRS regulations apply to any individual who is a child i e under age 18 who does not exceed the specified weight limit for the CRS is properly secured in the CRS and is in a CRS t
49. served by Freedom Air or if a disturbance is caused by a person appearing to be intoxicated the in flight disturbance procedures are to be followed Freedom Air is required by the FAA to report such instances within 5 days All flight attendant reports are to be submitted as soon as possible 3 16 Food amp Beverage Service FAR 121 577 It is Freedom Air policy to not move an airplane on the surface take off or land When any food beverage or tableware furnished by the company is located in any passenger seat e Unless all food amp beverage and seat back trays are secured in their stowed positions and e Unless each passenger service cart is secured in its stowed position 3 17 Retention of Items of Mass in Passenger and Crew Compartments FAR 121 576 Extracted in Part It is Freedom Air s policy to provide and use a means to prevent each item of galley equipment when not in use and each item of crew baggage which is carried in a passenger or crew compartment from becoming a hazard by shifting under the appropriate load factors corresponding to the emergency landing conditions under which the airplane was type certified Freedom Flight Attendant Manual Air General Policies amp Procedures Revision 23 01 02 12 Page 3 11 3 18 Briefings 3 18 1 Crew Briefing Captain s Standard and Security Briefings Standard Briefing The captain will conduct a crew briefing each day or when there is a crew change The briefi
50. shot or giving orange juice if the person is con Scious Follow instructions The wrong treatment could result in a fatality 10 10 Child Birth If a passenger is about to give birth to a baby have the pilots land at the closest airport where EMT s can prob ably help 10 11 Abdominal Distress If abdominal distress occurs make the victim as comfortable as possible and obtain medical help immediately Abdominal pains could either be extremely serious or merely Indigestion that will disappear shortly 10 12 Airsickness Give the passenger a sick sack and as much air as possible Isolate the other passengers from the victim because this sickness can be spread rapidly to other passengers Clean the mess quickly and use an air fresh ener Make the victim as comfortable as possible 10 13 Injuries to the Extremities If an injury occurs to the extremities immobilize the victim and treat for bleeding if necessary Get medical assistance if the injury is serious If the bleeding is from a fracture do not use direct pressure but rather pres sure points Flight Attendant Manual Freedom First Aid Air xx Revision 17 05 01 09 Page 10 4 10 14 Injuries to the Skull Spine and Chest Immobilize the victim Protect the injury from movement and seek immediate medical assistance 10 15 Eye Injury If the injury is a result of a hazardous material contracting the eye flush immediately with water If the injury is a result of a physical
51. since no two are exactly alike Swift and intelligent action is based on your knowledge of the proper use of emergency equipment and your knowledge of cabin safety procedures You must know your emergency equipment and procedures Emergency situations are relatively infrequent but since they develop quickly there may not be time for reading directions on equipment or reviewing the manual Adhering to safety procedures in accordance with FARs prevents minor mishaps and allows you to handle emergencies quickly and competently Some emergencies or abnormal situations may arise that are not time critical or life or death in nature In these situations and expeditious deplaning is conducted Passengers and crew will exit the aircraft in an orderly manner through the normal cabin exit In this case the pilot in command will conduct the normal shut down checklist An emergency evacuation checklist will not be conducted because this is not a true evacuation After deplaning the flight attendant will gather all passengers together in a common location away from the air craft If it is necessary to consider whether an expeditious deplaning is warranted the crew will evaluate all associated aspects including weather outside temperature location of the airfield etc Removing the passen gers from the aircraft may impose greater hazards on them than allowing them to remain on board 9 1 Chain of Command The following order of command applies 1 Capta
52. soap and water Personal Protective Equipment PPE Gloves are the most widely used form of personal protective equipment They act as a primary barrier between your hands and Blood borne pathogens Disposable latex or nylon gloves should be worn when performing any task that might involve exposure to blood or any body fluid containing visible blood If allergic to latex or nylon gloves inform your supervisor so that your employer can provide another alternative It is important that gloves fit tightly at the wrist to prevent hand contamination If the gloves are penetrated by blood or other potentially infections material remove them as soon as possible and wash hands thoroughly Glove Removal and Disposal You must follow a safe procedure for glove removal being careful that no substances from the soiled gloves contact your hands The following procedure should be used 1 With both hands gloved peel one glove off from top to bottom and hold it in the gloved hand 2 With the exposed hand peel the second glove from the inside tucking the first glove inside the second 3 Dispose of entire bundle promptly Gloves should never be washed or decontaminated for re use Before leaving work area remove gloves place in designated area of disposal and thoroughly wash hands Exposure Incident If you are exposed report the incident immediately to your supervisor Flight Attendant Manual Freedom First Aid Air xx Revision 17 05 01 09
53. the storage compartments is about 42 cubic feet A lid attached to the compartment can be opened closed and secured shut Each storage compartment allows up to a maximum of 24lbs with the exception of the one above row 1A This storage compartment allows up to a maximum of 13lbs only interior of the overhead storage compartment overhead storage compartment lid PY operating handle Flight Attendant Manual Freedom Description of SD3 Aircraft Air Revision 22 11 21 11 Page 7 8 7 9 Passenger Service Units PSU The passenger service units for each seat row are mounted on the underside of the overhead lockers The units on the left side of the passenger compartment contain one cold air outlet one reading light and an atten dant s call button those on the right side contain two cold air outlets and two reading lights s e Call Swilch 2 v Lamp Gasper Passenger Service Unit Single 7 10 Lighting Passenger Compartment amp Lavatory Lighting The main lighting in the passenger compartment is provided by concealed fluorescent tubes The tubes are mounted between the top of the lockers and the ceiling panels five on each side along the compartment for ward of the passenger boarding door All cabin lighting is controlled by the flight attendant from the flight atten dant panel to give off dim brt control Two additional tubes are fitted in the roof at the rear entrance door An auxiliary light is fitted in t
54. their own hand luggage e Pushing someone down and e Jumping out the emergency exit and twisting an ankle on landing With exceptions the accidents in this category are not usually fatal however they sometimes can lead to fatal ities The primary factor in preventing injury in this category is control of the aircraft The flight attendant must be in command of the passengers and cabin There is a tendency for passengers to rush to the exits during or right after an accident so the first command to maintain order will be to shout Stay seated Shouting will be more apt to maintain passenger control as most will comply instantly It also directs the atten tion of the passengers to the flight attendant for additional instructions If an impact is about to occur command fasten your seatbelt and bend over heads down stay down Repeat this again and again to ensure compliance After impact the stay seated command provides time for the flight crew to evaluate the situation and deter mine which exit is to be used This also provides for a more orderly evacuation 9 16 Unprepared Evacuation Land In an unprepared evacuation a routine takeoff or landing suddenly develops into an emergency situation Flight attendants should be prepared to act instantly as there is no time to prepare the passengers for the emergency Whenever a takeoff or landing has a definite difference in force sound or attitude from the normal the flight
55. used by the carrier Persons may wear a hearing aid Speak well enough to give information to other passengers during an emergency Be able to reach the emergency exit expeditiously Be able to use both hands both arms and both legs as well as maintain balance and be strong and flexible enough to operate the exit open the exit and go quickly through it and clear the exit row of obstructions as required Be able to help other passengers in getting off the aircraft and Be at least 15 years of age and able to perform all of the functions listed below without assistance Functions That May Have To Be Performed Passengers seated in an exit seat should open an exit ONLY at the direction of a flight attendant To assist crewmembers in an emergency or if a flight attendant cannot reach the exit the guidelines to follow are Know where all exits are on this aircraft Study the briefing card and know how to open the exit closest to you Follow all verbal and directional signals given by a flight attendant If an emergency evacuation is necessary and if a flight attendant cannot get to the exit in your row you may have to open it First look outside If fire smoke or water could come into the cabin through the exit do not open it If it is safe to open the exit do so as quickly as possible Keep the pathway to the exit clear If the exit cannot be opened go to another exit and Move away from the aircraft as soon and as quickly as possi
56. will accept animals in the cabin and or cargo containers The following policies will be adhered to 1 No more than three suitable contained animals may be in the cabin if the container animal A Will prevent spillage of fluid and materials B Is strong enough to withstand the rigors of flight C Is capable of meeting the carry on baggage requirements i e being stored in the overhead compartment under the seat or strapped in an empty passenger seat D Will not prevent the escape of the animal or E Does not cause annoyance or discomfort to the other passengers 2 More than three animal containers may be accepted if approved in advance by the flight attendant and PIC The approval is based on attributes such as the type of animal and the container size Examples of acceptable animals are A Several normal aquarium size fish B Anest of small hatchling birds or C A box of fruit flies 3 Station personnel must first confirm with the PIC and flight attendant prior to performing the action of accepting three or more containers for the cabin before allowing the passengers to be boarded This does not apply to animals loaded as cargo NOTE These policies procedures do not apply to seeing eye dogs 6 3 Portable Electronic Devices FAR 121 306 Portable electronic devices can be classified into three categories 1 Items that can be used at any time 2 Items that should not be used during takeoff and landing including ta
57. 0 0c e rr 4 10 4 7 Lap Children naka ac REESE ERR Re PEE RR RE xac Rex ege 4 11 4 7 1 Aviation Child Safety Device ACSD ooccocccccccc nes 4 13 4 7 2 FAA Approved Infant Seat or Child Restraint Devices commonly used in Cars 4 13 4 7 8 United Nations Approved oooccococc eer Re c ur 4 14 4 7 4 Locations of FAA Approved Infant Seat or Child Restraint Device Seat 4 14 4 7 5 FAA Non Approved Infant Seat or Child Restraint Devices o o ooooooomoooo 4 14 4 7 6 Carry On and Checked Baggage Allowances Policies regarding CRS 4 14 4 7 7 Infant Seat or Child Restraint Devices No ticket llis 4 14 4 8 Immigration Detention Passengers Deportees ooooocoocccoo eee 4 16 4 9 Elderly Passengers ooooococooo eR me 4 16 4 10 Non English Speaking Passengers ooococccccoc ne 4 16 4 11 Pregnant Passengers ooooocooro hr me 4 17 4 12 Prisoner Acceptance esac ra CR E e Rd ERT E ERR UE ER X d YR RR X RR SA 4 17 4 13 RUNAWAYS nio A AA ra 4 17 4 14 Passengers Traveling Without a Visa 6 1 eae 4 18 Chapter 5 Flight Safety sa tas 2592 rascar rra aaa 5 1 5 0 Aircraft Security s cvs e tere de OER Ee Lee ARI Ee repre EAE eus 5 1 5 0 1 Closing and Locking of the Crew Compartment Door ooccoccccccoo eee 5 1 5 1 Admission to Flight Deck s s eesse me niami d Dimak RR m hn 5 1 5 1 1 Authorized Persons o ooooc ee hm re rn 5 2 5 1 2 Compliance
58. 15 cet TT 3 6 3 6 4 Ph s 4 MC 3 6 3 6 5 Phase SN RR o tan ta ao td ta 3 6 Table of Contents Air Revision 26 10 03 12 Page TOC 2 3 6 6 Phase 6 ish sam seid ar e Pade a hd bw Ea edad bu d ee ees 3 7 3 7 Required Duty Items 0 2 0 hr ru 3 7 3 8 Duty Station 2e cd reed a e yer qur tim Blaker eee ans ae ren os 3 7 3 9 Flight Attendant Personal CONQUCt ooooocccco ees 3 7 3 10 Personal Dress Travel Attire 0 2 0 ete 3 7 3 11 Sleeping zs scs eer HOEK ee Ea Re es fade hdd wee Che des esui bgpPeu reus 3 8 3 12 Tips of Gratuities eis ege edo o s capo e cok ka ESN ag TUR a Gama RU non d 3 8 3 13 Wearing Uniform Articles oooo ooooccoroor Rh 3 8 3 14 Identification Badges ooooccoooo e 3 ran 3 8 3 15 Drugs amp Alcohol rr Rod es x vite pete a hee ade es pde us 3 8 3 15 1 Consumption of Alcoholic Beverages While Deadheading lees 3 9 3 15 2 Passengers Under The Influence of Alcohol Drugs isis 3 9 3 15 3 Drugs Purchased in Foreign Countries oooocccocccoccrcra res 3 9 3 15 4 Medications ius iE Ee Rer ERR x e XR RS ke eed RN eee 3 9 3 15 5 Drug amp Alcohol Testing 0 0 rr 3 10 3 15 6 Alcoholic Beverages 00 eer rh 3 10 3 16 Food amp Beverage Service 2 0 0 cee 3 10 3 17 Retention of Items of Mass in Passenger and Crew Compartments 0000005 3 10 3 18 Briefings exe en A a Bo eske seksti o han ue
59. 22 aka bue A CR 11 21 11 AM AAA bee kant DIN aa 11 21 11 Al ASE EE o ASAS A REA DTE DS ae 11 21 11 Chapter 5 Flight Safety cT TO va tects hie er bu ite ir med 04 28 10 a ee AE 19 as aka E RR REO ERE EUR ka KNE 04 28 10 D Q i ces at aded uos x ege Eon RO n de Ed YR d 19 kn see Oel Mee cd n 04 28 10 HPLC PILLE TIT Ge a eee A A ace tg hee 04 28 10 T RITE D PETERE 04 28 10 DO EEE ee LL I LE A EN pt AS 04 28 10 DTS TO es ig ale eng anne as eee eh 04 28 10 MP AR E re da A LET 04 28 10 b id a A paw besa d A ec ERR RE RR RE ae Perses 04 28 10 uo cn evn eed woe ee ee ee eee wee ee A ne dees od oe aes FET ne 04 28 10 Jh se kate Saeed Peak ae da Eee ae 19 end oe GS Mab Ea Rae ae Rad kr 04 28 10 M eet POO A ba es wee ad EL 19 pace ote Bee eek ux RES ERE oh Ss 04 28 10 Chapter 6 Carry On Baggage Cargo Jg rd ee ee VZ wih ee ie eR end ee Ek WA 05 01 09 EEE ped gas Skies eee eee des ND ce oth ccd eo Oe wae Sa ae 05 01 09 oe EEE E EEEE EE EEE EEE EEEE V7 verke Ree AGREE RR Ea a 05 01 09 624 ora fete ae ees YP ROR PEP BREE laa 05 01 09 Oir X REPRE PX Yu Ra AREE RU RR E VZ sik koe aars i RU Ro ar 05 01 09 LIP CD IT Wasp elds te ee e a 05 01 09 Freedom Flight Attendant Manual Air Ax List of Effective Pages Revision 26 10 03 12 Page LEP 3 Chapter 7 Description of SD3 Aircraft ru rc TET D eee ere EE 03 26 12 i er eee ee eee ENE CU tuy Soha PEN ewes PPS 03 26 12 po CIE puc T rr eis aa eae ee TEE 05 01 09 o Em A ende p
60. 44 Captain s resisa p RR RELIER NE RR Rx 9 18 0172 First Officer ii nn Len beer IE deu E tatur ie e ded d Ed E ee dud 9 19 9 17 3 Flight Attendant llli me me rr 9 19 9 18 Assistants During Land Evacuati0N oococcocccco eee 9 20 9 19 Night Evacuation Land esses sase reads iadan rm mr 9 20 9 20 Bue PEE 9 20 9 21 Unprepared Ditching sa sabra kd E e ek saa ed bakke e ux dado d uw SEE he 9 21 9 24 41 Caplio aia a cete soe de ke A RR UR UR AGES akt RR od Iw Rath RA Ru t 9 21 9212 First OMCer iue cord euet dut asp dx dae Lobster da dct 9 21 9 21 3 Flight Attendants ococcoocccoro lh rh hr 9 21 9 22 Prepared Ditching sanc ext aeter E RR RR GR Phase eae ded ee eS 9 22 9 223 Captains siis Re dh EEG teed eek Aae Seka Sake sk be Cato d Re KEN 9 23 EISTOMICO EU UE COE a LTEM 9 23 Flight Attendant Manual Freedom Table of Contents Air Revision 26 10 03 12 Page TOC 6 9 22 3 Flight Attendant i e aedem ieeeba ene be bea wee a de Ron d Eh eas o green 9 23 9 22 4 Assistants During Ditching 0 0 I r narr rann 9 24 9 23 Night Evacuation Water auuvuanvnaa nr ari Dakka m m rr 9 24 9 24 Survival Proc dures i ek st aa A R ed CER REA RERO A d EES ad 9 25 9 25 Prepared Evacuation Quick Reference oooococoococco ens 9 26 9 26 Unprepared Evacuation Quick Reference o ooocooooccoo ees 9 27 9 27 Fire and Smoke Hazard 1 eer 9 28 9 28 Fire Classification dece Xue os ao Mae
61. DIRECT YOU TO A WAITING AREA PLEASE COMPLY WITH ALL REQUESTS MADE BY GROUND PERSONNEL Flight Attendant Manual Freedom Emergency Procedures Air xx Revision 17 05 01 09 Page 9 42 9 53 Bomb Threat Notification Any person receiving a bomb threat must notify Flight Operations and the general manager Then Flight Oper ations will notify the following 1 The airport authority where the aircraft either is or is going to land 2 The FBI in Guam 472 7465 or during after working hours 808 521 1411 which is the Honolulu office 3 FAA Security 808 836 1055 Monday through Friday 0630 1600 HRS After duty hours notify Western Pacific Ops Center at 310 725 3300 3301 4 If necessary the Explosive Ordinance Disposal Team all stations 671 366 4284 5 The CMO Duty Officer in Honolulu 808 837 8300 9 54 Crew Incapacitation Crew incapacitation occurs when a crewmember is unable to perform his assigned tasks for any reason Dur ing an aircraft accident an injury can cause incapacitation During any normal flight a crewmember may cease functioning for a variety of reasons There are two major classes of incapacitation obvious and subtle Heart attack brain disorders internal bleeding and sudden kidney or gall stone attacks can cause obvious incapacitation Periodic medicals reduce the probability of such occurrences however medicals do not elimi nate them completely Subtle incapacitation can be difficult to detect The cre
62. E FLOOR SLIGHTLY IN FRONT OF YOUR SEAT CROSS YOUR ARMS IN FRONT OF YOU AND REST YOUR HANDS ON THE SEATBACK IN FRONT OF YOU PLACE YOUR HEAD ON YOUR ARMS 2 PASSENGERS SEATED AT AN EXIT ROW PLACE YOUR FEET FLAT ON THE FLOOR SLIGHTLY IN FRONT OF YOUR SEAT LEAN FORWARD REST YOUR HEAD ON YOUR KNEES AND WRAP YOUR ARMS AROUND YOUR LEGS WILL NOW MOVE THROUGH THE CABIN TO CHECK YOUR BRACE POSITIONS CHECK BRACE POSITION YOU WILL REMAIN IN THIS POSITION UNTIL THE AIRCRAFT HAS COME TO A COMPLETE STOP NOW SIT UP THERE ARE FOUR EMERGENCY EXITS ON THIS AIRCRAFT TWO WINDOW EXITS ARE LOCATED AT THE FRONT OF THE CABIN AT ROW ONE AND TWO FLOOR LEVEL EXITS ARE LOCATED AT THE REAR OF THE CABIN LOCATE THE EXIT NEAREST YOU NOW UPON LANDING THERE MAY BE MORE THAN ONE IMPACT REMAIN IN YOUR BRACE POSITION UNTIL THE AIRCRAFT HAS COME TO A COMPLETE STOP FOLLOW THE INSTRUCTIONS GIVEN BY YOUR CREW LEAVE EVERYTHING AND MOVE QUICKLY TO THE NEAREST CLEAR EMERGENCY EXIT ONCE OUTSIDE MOVE QUICKLY AWAY FROM THE AIRCRAFT AND HELP ANYONE NEEDING ASSISTANCE STAY TOGETHER PLEASE REVIEW THE BRIEFING CARD IN YOUR SEAT POCKET Flight Attendant Manual Freedom Emergency Procedures Air xx 9 14 3 Select and Brief Able Bodied Persons ABPs If applicable and time permits secondary duties the flight attendant will brief and assign ABPs to assist in the evacuation by opening exits redirecting passengers or for helping special needs passengers An important
63. EE EE EE 01 02 12 EG EE TP 29 CT 01 02 12 dil ee ee RARE Rad X ed ee ee Do M SUSE DAS EERE 01 02 12 GE ERO Ed eee de ee awe eee ee eee eee eee See eee eee 01 02 12 SU ti crenata diteaswe tees aa Aa 0 TET 10 12 10 gt EEE SETET EE NET EE ETE REE EEE EE 10 12 10 A O zr O PRU 03 26 12 Flight Attendant Manual Freedom List of Effective Pages Air xx Revision 26 10 03 12 Page LEP 2 SUG mST D PPP 03 26 12 jel9 uum bride ed ABER ERU AE A a e Hex 03 26 12 oru TM 24 OPEN 03 26 12 3 2 ERR REX ERREUR UR X EUR 2 pea 9 aS Ree EA ARR RR 10 12 10 DR ATA ORY Ee EAE PA eS 20 APRA 10 12 10 Chapter 4 Passenger Handling EE A E Aa a 20 riranin eda ske Ea Gad 10 12 10 Ln T 20 repa E X pP EP EE Ed Hg 10 12 10 Ai s cie b x RERO AER Ede Re Y Re RO RC CR 20 sakke b Re Ree ee ee ee ee ES 10 12 10 A IA EA E 20 coded A 10 12 10 4 5 ic A RERO RR ES Ra RARE x Ed 20 sad eae eda eee Ee RARE RETE 10 12 10 Orr ee ME PES 20i ueque ede edat 10 12 10 A aa TEE 2 A A E aL A E 10 12 10 A O EE GT Oe ene O 10 12 10 DE E 2 A A 10 12 10 A exe RERO ERU 20 scudo esce d vA BOR pupa d 10 12 10 aM T CECI A uses uen Ui E aha Re ETE ahs 11 21 11 412 svake ERR E EE REO ARX ROSA eR 22 i a ke 11 21 11 413 a Pha kA EE REE EEE PS deas 22 pi add pam hae b a dnd as 11 21 11 LJ PEE 22 iba dE RA Ra Paw e XR Rx Pg 11 21 11 A eMe eta reus a Nu a tun ERE 22 kon ae diu Id p ER ee eu ed bes 11 21 11 Se RR RE ER Re Rex RR RE OR
64. Freedom Flight Attendant Manual Air Table of Contents Revision 26 10 312 Page TOCA Table of Contents Table of Contents odo ooh rh rana a a eas KR TOC 1 List of Effective Pages coxis dax d AAA a ERO RR LEP 1 Chapter 1 Introduction 2s 5c 00scdeeee RR RRRERRRRRREREXRARERXANESRERTARRERGRE an 1 1 1 0 Introduetlom RC ETT 1 1 1 0 1 Guidance for Employees o o ocooccoco ehh rr 1 1 1 0 2 References to External Publications ooocoococooccoro tees 1 1 1 0 3 Gender Neutral Reference 0 0 000 hr 1 1 1 0 4 Regulatory Words Phrases 0 000 cece ete 1 1 1 0 5 Page and Paragraph Numbering ausa ssa 0 c eee ee ete rann 1 1 1 0 6 Change Bar 3 estive i aT es thee X bud e bres SP eae Parte eae eed 1 1 1 1 Flight Attendant Manual isses m mr 1 2 1 1 1 Distribution EC T 1 2 1 1 2 Internet Distribution 2 RR RII IR I Rn 1 2 1 1 3 Access to FOIMS esee ee debe e E Ga eee pee ee edax sd Ree oce deb x Rea eges 1 2 1 2 Manual Updates issues bead ka RR dk be bk RE Rh e e Ree Re RE RR 1 3 1 2 1 Fespornsibilily 2 3b Ee E RER or EUER de e eie See Rex E EE 1 3 1 2 2 Filing Instr ctloris ss 2503 vaske Rh He ke me eru xd e eek REE ee i Ferd 1 3 1 2 3 SUGGESTIONS wei dp dte c cot catu EGER RR Rut o RR A en e A RR RU ence 1 3 1 3 Acknowledgement auauuu rann arv el m rhe 1 3 1 3 1 List of Effective Pages scio e x ax eae Rex Ee xu dk tkd ee 1 3 Record of REVISIO
65. Honolulu 3 The CMO Duty Officer in Honolulu 808 837 8300 4 FAA Security 808 836 1055 or during after working hours 310 725 3300 3301 9 52 Bomb Threat WARNING DO NOT DISCUSS POLICIES AND PROCEDURES IN PUBLIC THIS INFORMATION IS FOR AIRLINE EMPLOYEES ONLY Explosive devices can come in any shape or form They can be hidden to look like an every day item or even a child s toy And in some cases they look like a timer and a bunch of wires leading to an explosive However the form the outcome is the same a very deadly device 9 52 1 Bomb Threat Procedures As a vital member of the crew your first defense is to be alert Pay close attention during your pre flight checks for items that are out of place or that have been tampered with During boarding take note of difficult and prob lematic passengers Do you have a passenger who does not want to comply with your directions to store arti cles Are there passengers who seem to be distant or delusional talking to themselves or are being an annoyance to others During flight do frequent compliance checks of the cabin and lavatory This will lead to the detection of an explosive device or other weapons if one was placed inside Another way a bomb may be found or detected might begin with a call from company dispatch relaying a bomb threat that they have received for your particular flight If you receive a call from the flight deck crew advising you that a bomb may be onboard follow the cap
66. I III 9 38 9 52 Bomb Threat is eal Ex haket oe RU ati a EC Ra b e sem oq bekle ee BR RC 9 38 9 52 1 Bomb Threat Procedures o ooocccoooooo eller 9 38 9 52 2 Bomb Suspected GrO0UNO oocoocccoco err 9 39 9 52 3 Bomb Suspected In Flight liliis m ann 9 39 9 52 4 Bomb Relocation uk sse ek dn ERR ERROR haa ser DE ROM EUR ide AUR Re Roe n c 9 40 9 52 5 Explosive Device Quick Reference Guide 0 0 ees 9 41 9 53 Bomb Threat Notification 2 0 20 0 000 hh rar 9 42 9 54 Crew Incapacitation ooococcoccoo hr 9 42 Chapter 10 First Ald caue ERA esinti andake NASA SER RAE RRESZaEEROG REA Beads 10 1 10 0 EEr e M PTT 10 1 10 1 First Aid ProCeQures oooooocccoo ehh rrr 10 1 10 2 Lack of Breathing Choking Hyperventilation lslllleels eene 10 2 10 3 Profuse Bleeding oooooocoooorr Rhen 10 2 10 4 Shock Fainting sses wasia sorter RR eR eee take ce ERO ROO duc B RU BOR eed TR RR 10 3 10 5 Chest PAID suomi da ds e a a ae E NN 10 3 10 6 Cardiopulmonary Resuscitation CPR oococcccccccco ene 10 3 Freedom Flight Attendant Manual Air xx Table of Contents Revision 26 10 03 12 Page TOC 7 10 7 STOKE PL PEE 10 3 10 8 DEZO ee nur ee FAE rad da 10 3 10 9 Diabetic Emergency 000 tai eere e a E hr e 10 3 10 10 Child BiPlli iier RR rh h see Rue ER ak Gade d Ata ke RR e dl BR x 10 3 10 11 Abdominal Distress eR Rh MER ER EE EON GL APER ae eal GR E 10 3 10 12 DAI ISSN rd a a eae e
67. Location of Aircraft Meaning Chimes 1 On taxi runway about 30 sec remaining Get ready for takeoff About 3 minutes to landing Landing 2 Anywhere Call cockpit when duties permit 3 Anywhere Call cockpit now NOTE When the emergency signal is received 3 two tone chimes the flight attendant will proceed immediately to answer the interphone 3 32 2 Seatbelt Sign Cycled Number of Two Tone Location of Aircraft Meaning Chimes 1 Immediately after Takeoff 400 AGL or Begin serving whenever pilots feel it is safe to begin service Top of climb End Sterile Cockpit Top of Descent Begin Sterile Cockpit Flight Attendant Manual Freedom General Policies amp Procedures Air xx Revision 24 03 26 12 Page 3 20 3 32 3 Turbulence Communications Anticipated Turbulence 1 Flight attendant receives 3 two tone chimes from the cockpit 2 Cockpit informs the flight attendant of a Type of turbulence expected e Moderate loose objects may move about e Severe loose objects may become airborne if not restrained b How much time available before the onset of turbulence c How long the turbulence is expected to last and d Whattype of cabin preparation is advised 3 Upon receipt of the notification the flight attendant will a Make the turbulence announcement found in Chapter 9 of the Flight Attendant Manual b Secure the cabin tray tables trash overhead bins carry on items c Secure the galley
68. N 2 000 kA RE RO ARA RR EGGCAOUGCRGCROR Ra AR OURG kes EUG CR dd RR 1 RR O Record of Revision scs A dee a a ee ed RR 1 RR 1 Log Of Bulletins 1 2 eerte a A at RU Rm RR 3 Chapter 2 AdministratiON oooconoccnnco hh n nnn 2 1 2 0 Flight Operations Department Structure 0 0 00 cect e 2 1 2 1 Lead Flight Attendant 0 00 m rn 2 1 2 2 Flight Attendant cerrarse kvass amme de ace rne eyed en xor ae ebd a abd ke ie RR Ra 2 2 Chapter 3 General Policies amp Procedures 00c eee eee eee eee eee eee 3 1 3 0 Chain of Command aaae 3 1 3 1 Operational Control avvarae rakner rn renn rn knr rn rn n nrk anke 3 1 3 2 Responsibility and Authority of Pilot in CoMMand ooococcccccco renn rn 3 1 3 3 Carriage of Persons Without Compliance With The Pax Carrying Requirements of FAR 121 3 2 3 4 Requirements for Flight Attendant liliis mh 3 3 3 4 1 Certification ire cane Rr xe ER ede x Row uer exe Reg c Sakae EE NE RR RA E 3 3 3 5 Flight Attendant Training ssl ee m ge she n e rc Red e RR Ra d RR en 3 3 3 5 1 Initial Operating EXperienCe ooocoococo RR mr 3 3 3 5 2 Recurrent Training iui ooo y Rp oun m en o RUE eee cp ee A EUER OR E e 3 3 3 6 Flight Attendant Standard Operating Procedures Phases of Flight o oo 3 4 3 6 1 Phase rin ra EGRE MENU ES ERR pedo d tia e RR HEURE Ren 3 4 3 6 2 Phase Rx Rd ue Eaux RR ei Raw Sebel ye ad oO a Rub ERO E e CE es 3 5 3 6 3 Ph s S
69. Page 10 6 10 21 Resuscitation Devices Pocket masks are types of personal protection equipment designed to isolate you from contact with a victim s saliva during resuscitation Avoid unprotected mouth to mouth resuscitation The victim may expel saliva blood or other fluids during resuscitation Hold unit between Pull neck straight and place Blow into mouthpiece and fingers and push out over victim s nose and Observe chest rising with thumbs mouth y Ma Stop blowing Move tube For use with oxygen Attach oxygen tube to Slightly back to observe Place strap around head device chest falling For Infants put device over entire head NOTE Device is to be used upside down as shown Freedom Flight Attendant Manual Air xxs First Aid 10 22 Medical Considerations for Air Travel General All passengers must be able to proceed to an emergency exit under their own power If anyone for any reason is unable to exit the aircraft under emergency conditions an escort must be provided by the passenger to accompany the individual Special briefing of the passenger and escort will be made to explain the procedure for emergency evacuation Pregnancies are acceptable until the end of the eighth month or in the ninth month when able to furnish a cer tificate for the trip from a medical doctor stating that he has found the passenger to be fit for air travel All preg nancies are acceptable if accompanied by qualified medical sta
70. Purchase oooococcccco here 3 21 Flight Attendant Manual Freedom Freedom Flight Attendant Manual Air xx Table of Contents Revision 26 10 03 12 Page TOC 3 Chapter 4 Passenger Handling o0oooccocccnn RR III Inh 4 1 4 0 Generals 42 tied de e ped ist cats d ee E oaa S M boda id e OUS A 4 1 4 1 Conditions of Acceptance sssaaa erre 4 1 4 1 1 General Guidelines ss e serere ramens mid tiana etaa a a DE aT d a a a E a E 4 1 4 1 2 Refusal to Transport serrr ssier ieri deod aeie kinia hm rr 4 2 4 2 Complaint Resolution 2 hr rss 4 3 4 3 Safety Briefing oses iaa dae Seos aeos aaae aa ehh 4 4 4 4 Exit Row Seating e nerens staradi e e Pe eee Dex USE a XE EK E M E RUE URS S 4 4 4 5 Passengers With Disabilities or Requiring Special Assistance liliis 4 6 4 5 1 General Policies west Ra a qoe rd RR E Pees Gress RUN ees 4 7 4 5 2 Aircraft Accessibility 12s adu sime kb dune we eee agora de acm Ro e Bre er oe EUR Re 4 8 4 5 3 Medical Certificates 0 mra 4 8 4 5 4 Safety Assistant AttendaMt o ooccoocooo err 4 8 4 5 5 Seating s xsv cod a Pad REESE RURPS ens Duae Se edhe eee eru nd Did E ae 4 9 4 5 6 Special Services sso i wees ex LEG nee in gees GER DEO RE ERG REEF GU EAR P EN RR 4 9 4 5 7 Acceptance of Service AniMalS ooooocoocco hr 4 9 4 5 8 Stretcher Patients ooooccocccoco ehh 4 10 4 5 9 Deaf Blind Passengers o o ooocccc hh hrs 4 10 4 6 Unaccompanied Minors
71. U ARE ASKED TO MOVE BY A CREWMEMBER WE WILL BE CHECKING THE OVERHEAD STORAGE COMPARTMENTS AND SEAT ING AREAS OUR FIRST CONCERN IS THE IDENTIFICATION OF YOUR PERSONAL BELONGINGS IF THERE IS ANY ITEM NEAR YOU THAT YOU CANNOT IDENTIFY LEAVE IT ALONE DO NOT MOVE IT SIMPLY ADVISE THE FLIGHT ATTENDANT THAT YOU DO NOT KNOW WHOM IT BELONGS TO IF YOU ARE ASKED TO OPEN YOUR CARRY ON BAGGAGE PLEASE COMPLY IMMEDIATELY TAKE NOTICE OF ANYTHING THAT YOU CANNOT REMEMBER PACKING OR IF ANYTHING SEEMS OUT OF PLACE WE WILL NOW BEGIN THE INSPECTION ONCE AGAIN ASK YOU TO STAY CALM REMAIN SEATED AND DO NOT TOUCH OR MOVE ANYTHING THAT IS NOT YOUR OWN PROPERTY WILL REPORT OUR FINDINGS TO YOU WHEN WE ARE FINISHED THANK YOU FOR YOUR COOPERATION AND ATTENTION Select and Brief ABPs If Necessary Done Begin Passenger Cabin Search Done If Explosive Device is Found Notify Captain Done Obtain Captain s Direction to Isolate Device Done IF EVACUATION IS REQUIRED AFTER LANDING ANNOUNCEMENT LADIES AND GENTLEMEN WE ASK FOR YOUR COOPERATION IN LEAVING THE AIRCRAFT AS QUICKLY AS POSSIBLE AFTER LANDING LEAVE ALL OF YOUR CARRY ON ARTICLES BEHIND YOUR ARTICLES WILL BE RETURNED TO YOU ONCE THE ALL CLEAR IS GIVEN DEPLANEMENT AT RAMP ANNOUNCEMENT WE ARE REQUESTING THAT YOU PLEASE COLLECT ALL OF YOUR PERSONAL BELONGINGS AND LEAVE THE IARCRAFT AS QUICKLY AS POSSIBLE AN INDIVIDUAL AT THE TERMINAL ENTRANCE WILL
72. VACUATE command OR if you must evacuate passengers Unfasten seatbelt and harness Turn ON emergency lights SHOUT REMAIN SEATED LAND WATER Move to primary exit Don lifevest SHOUT GRAB LIFEVEST PUT IT ON DETERMINE SAFE EXIT EXIT CLEAR EXIT BLOCKED Open exit Redirect passengers to clear exit SHOUT RELEASE SEATBELTS SHOUT THIS EXIT IS BLOCKED GO THAT WAY LEAVE EVERYTHING COME THIS WAY ONCE PASSENGERS ARE AT THE EXIT LAND WATER SHOUT JUMP AND RUN SHOUT INFLATE VEST JUMP Control evacuation while continuously assessing conditions Ensure all passengers have exited aircraft WHEN READY TO EVACUATE AIRCRAFT SHOUT CAPTAIN I M OUT OF HERE Take emergency equipment with you ASSEMBLE SURVIVORS TOGETHER PERFORM HEAD COUNT TREAT FOR ANY INJURIES Flight Attendant Manual Freedom Emergency Procedures Air xx Revision 17 05 01 09 Page 9 28 9 27 Fire and Smoke Hazard Theory of Fire For combustion to take place Fuel Heat and Oxygen are required By removing any one of these factors the fire will be extinguished A FIRE ON BOARD IS AN EXTREME EMERGENCY Fires are generally caused by carelessness Constant cabin surveillance and alertness for fire hazards is the best prevention The best method of fighting a fire differs somewhat depending on the class of fire that is encountered and the equipment available with which to fight it Once a fire has been d
73. ainant a written statement including a summary of the facts and reasons for the determination E Ensure that the statements required herein inform the complainant of his or her right to pursue DOT enforcement action under 14 CFR 382 The complaint must include 1 Ifthe CRO was contacted 2 The name of the CRO 3 The date of contact and 4 Any copy of any written responses from the CRO F Provide to the complainant the statement required herein at the airport if possible otherwise it must be forwarded to the complainant with 30 calendar days of the complaint G Respond to complaints transmitted up to and including 45 days after the date of the incident except if referred by DOT 1 He must respond to complaint within 30 days with a specific denial or acceptance of the violation a If admitting the violation respond with a summary of the facts and steps if any taken in response to the violation b If denying the violation respond with a summary of the facts and your reasons under 14CFR 382 for the determination He must inform the complainant of his or her right to pursue DOT enforcement action Since Freedom Air flies an aircraft of 30 seats recordkeeping requirements are not applicable 382 157 b These complaints will be documented with the Director of Safety to determine any adverse trends Flight Attendant Manual Freedom Passenger Handling Air Revision 20 10 12 10 Page 4 4 Department of Transport
74. al required by 8 121 133 amp OpSpec A048 See Vol 3 Ch 1 Sec 3 3 An employee of an aeronautical enterprise certificated by the administrator and whose duties are such that admission to the flight deck is necessary or advantageous for safe operations 8 121 547 a 3 ii C A technical representative of the manufacturer of the aircraft or its components whose duties are directly related to the in flight mon itoring of aircraft equipment or operating procedures if his pres ence on the flight deck is neces sary to perform his duties and he has been authorized in writing by the administrator and by a respon sible supervisor of the operations department of the part 119 Certifi cate holder listed in the Opera tions Manual as having that authority The phrase necessary or advantageous for safe opera tion shall be strictly and narrowly interpreted Examples that meet the intent of the rule might include NOS 121 547 c 6 Certificate holder s verification process amp proce dures IAW the manual required by 121 133 or FAA Form 8430 6 issued by POI NOTE This does not include clerical adminis trative or management employees who are not directly involved with the safe operation of the aircraft 8 121 547 a 3 ii C uals whose duties are directly related to the in flight monitoring of aircraft equipment a Repair station part 145 individ NOS 121 547 c 6 a Certificate
75. amp Procedures Revision 20 10 12 10 Page 3 21 3 35 Company Property It is the responsibility of each flight attendant to return the following company property within four 4 days of the effective date of termination or extended leave of absence e Freedom Air Flight Attendant Manual A 50 00 charge will be assessed if the manual is not returned within the specified time e Freedom Air Identification Badge If identification item has been lost a statement of loss must be signed e Uniform Articles All articles wholly paid for by Freedom Air including replacement articles must be returned unless otherwise directed by a Supervisor 3 36 Additional Seat Purchase Upon advance arrangements the purchase and use of additional seats by a passenger is permitted The cost for the extra seat is 100 of the applicable adult fare A ticket will be issued for each seat and the baggage allowance will apply in connection with each such ticket purchased Flight Attendant Manual Freedom General Policies amp Procedures Air xx Revision 20 10 12 10 Page 3 22 Intentionally Left Blank Freedom Flight Attendant Manual Air Ax Passenger Handling Chapter 4 Passenger Handling 4 0 General The basic policy for passenger handling is the same system wide Our goal is to expedite the movement of the passengers in the most efficient method and with the least amount of inconvenience Our intent is to be courte ous and sincere at all times and to trea
76. areness Passengers know that you are well trained and they will turn to you for leadership and direction prior to during and after an evacuation Leadership must be established and maintained by crewmembers The first to take command will usually maintain a position of authority throughout the evacuation If crewmembers do not react quickly a passenger may assume the responsibility of directing the evacuation Regaining authority may be difficult Therefore it is of the utmost importance for a crewmember to act quickly The constant use of directional verbal commands can help control panic Prepare yourself mentally for every flight Be sure you know what to do and where to go in the event of an emergency You must be able to e Correctly assess the situation e Initiate correct emergency procedures e Instill confidence by exhibiting strong leadership e Avoid and stop panic and e Carry out an emergency evacuation on your own if necessary Since the passengers are dependent upon you the entire crew must conscientiously and carefully observe all safety regulations and procedures on every flight It is imperative that the flight attendant occupies the seat pro vided and uses the seatbelt and harness for all take offs and landings These precautions are vital should a real test of your emergency knowledge occur Never underestimate the seriousness of the situation Eighty percent 80 of accidents occur during take off or landing with
77. assenger e f passenger does not comply proceed to next step D Inform other people e Another individual may have more success in receiving compliance from the passenger On the ground e Company agents security e Inthe air e Pilots another passenger e f passenger does not comply proceed to next step E Seek Assistance On the Ground Use ground personnel security pilots and passengers e inthe Air e Use passengers pilots will remain in the cockpit and will request security to meet the plane upon arrival A written or oral notice may be given to the person informing him that objectionable and illegal behavior is in violation of federal law A written notice is found at the bottom of the Incident Report Form FA 0006 If the passenger is deplaned at an intermediate stop an Incident Report must be completed and presented to the station manager who is the complaint resolution officer CRO It is important to note that in the event of violent behavior or sexual harassment or in situations where safety is in question then any of the above steps may be omitted and immediately seek assistance from others or notify security Assistance may be obtained from any of the following Ground and boardingagents They may call security e Security personnel upon request e Pilots The pilots will not leave the cockpit during flight but on the ground they may or e Passengers Passengers have a vested interest in resolv
78. assenger briefing card for reading Both vision and hearing impaired Determine from the assistant the best method of conveying the information 4 Paraplegic Quadriplegic or other mobility challenged individuals a Normal briefing b Pair with assistant c If possible have assistant at the bottom of the exit to assist with the deplaning 5 Mentally impaired i Severe work with assistant ii Non Severe convey important briefing information as appropriate to have passenger understand iii If passenger required a service animal refer to Director of Operations for interpretation of 382 117 6 Communicable diseases Check on types and take appropriate precautions Flight Attendant Manual Freedom Passenger Handling Air Revision 20 10 12 10 Page 4 8 7 Allergies A stated allergy may not rise to the level of a disability i Allergies to service animals If a passenger credibly states or has medical documentation that they are allergic to a service animal the seat will be done as far as possible from the animal ii If rebooking is required to separate the allergic passenger from the service animal one disability does not trump the other so the rebooking is should be considered disability neutral NOTE Preboarding will be offered to any passenger who requests 4 5 2 Aircraft Accessibility The law requires that every new aircraft delivered more than 2 years after the effective date of this law April 5 1990
79. assistant at the normal fare Freedom Flight Attendant Manual Air Ax Passenger Handling A c AA RAS C If the passenger s self assessment is negative an assistant is not required Freedom Air will require an assistant but there will be no charge for the seat Freedom is not required to find or provide the assistant 14 CFR 382 29 There is no requirement to sign a waiver or release as a condition to travel 4 5 5 Seating When a person self identifies themselves as a person with disabilities Freedom Air will make the following seating accommodations assignments A Provide an aisle seat B Provide an adjoining seat for the attendant when the passengers have 1 mobility problems 2 vision impairments requiring the assistant to read during the flight 3 hearimpairments requiring the assistant to interpratate during the flight 4 been determined by the carrier to be required C Assign a seat in the reservation system and record in the remark section or SSR O Offer Preboarding E Provide alternate seating to the person with disabilities involuntary active behavior may result in being refused transportation under 14 CFR 382 19 F Provide accommodations appropriate for the passenger with service animals 4 5 6 Special Services Flight Attendants will provide the following special service to persons with disabilities A Assistance to and from seats as a part on enplaning and deplaning B Assistance with identifying and opening pre
80. ation Complaint process for Passengers A Web site http airconsumer ost dot gov and select Air Travel Problems and Complaints B Follow procedures under 14CFR Part 302 The complete copy of this FAR is available on the FAA website at http www faa gov C File a written statement to Department of Transportation Aviation Consumer Protection Division C 75 1200 New Jersey Ave SE Washington DC 20590 D You must file the formal complaint within six months of the incident in order to ensure DOT will investigate 4 3 Safety Briefing The Flight Attendant shall provide a safety briefing in accordance with standard procedures The flight atten dant will NOT require any passenger to demonstrate that he or she has listened to read or understood the information presented except to an extent that is required passengers in exit row If a person has disabilities no adverse action may be taken on the basis that the person has not accepted the briefing Special briefing will be conducted as inconspicuously and discreetly as possible 4 4 Exit Row Seating FAR 121 585 General FAR 121 585 prohibits seating a passenger in an exit row if the person is unable to perform one or more spe cific functions related to mobility strength dexterity visual aural or verbal capacities Freedom Air has deter mined that only those passengers who are able without assistance to activate an emergency exit and to take additional actions necessary to ensu
81. ations must be properly tagged Bag gage tags issued by the flight attendant are found at the flight attendant station The ground agent will include the baggage with other checked baggage for weight and balance purposes Procedures are in place for handling oversized and or overweight baggage when determined in the following areas e At the counter The hand carry item or bag will be tagged and accepted as checked or excess baggage e At the gate The hand carry item or bag will be tagged and stowed in the cargo bin The ramp agent will notify Dispatch of the change in ramp weight On board the aircraft The hand carry item or bag will be tagged and stowed in the cargo bin The ramp agent will immediately notify Dispatch of the change in ramp weight 6 0 4 Stowage of Personal Equipment Storage of assistance devices FAR 121 589 e Canes and other assistance devices will be stowed on board in close proximity to the passenger s seat Canes and other assistance devices must meet the criteria of FAA safety regulations for carry on items e Canes and other assistance devices are not counted as part of the passenger s allowable carry on limit Storage of folding wheelchairs onboard Wheelchairs or components of wheelchairs may be stowed in overhead compartments or under the seat con sistent with the established guidelines for carry on items Priority will be given to the passenger storing wheel chair components over the carry on items
82. bandage compresses 1 inch 16 Antiseptic swabs 20 Ammonia inhalants 10 Bandage compresses 4 inch 08 Triangular bandage compresses 40 inch 05 Arm splint non inflatable 01 Leg splint non inflatable 01 Roller bandage 4 inch 04 Adhesive tape 1 inch standard roll 02 Bandage scissors 01 Pre flight Check e Correct number on board e Check expiration date e Seal not broken and e Brackets locked closed Flight Attendant Manual Freedom Emergency Equipment Air Ax 8 7 Emergency Medical Kit The emergency medical kit is for use by trained and qualified medical personnel only An approved medical license certificate must be presented as proof of qualifications At least one approved emergency medial kit must be provided and must contain at least the following appropriately maintained contents in the specified quantities CONTENTS QUANTITY Sphygmomanometer 01 Stethoscope 01 Airways oropharyngeal 3 sizes 03 Self inflating manual resuscitation device with 3 masks 1 3 CPR mask 3 sizes 03 IV Admin set tubing w 2Y connectors 01 Alcohol sponges 02 Adhesive tape 1 inch 01 Tape scissors 01 pair Tourniquet 01 Saline solution 500cc 01 Protective non permeable gloves or equivalent 01 pair Needles 06 Syringes sizes necessary to administer medication 06 Analgesic non narcotic tablets 04 Antihistamine tablets 25mg 04 Antihistamine injectable 50mg 02
83. being stowed by other passengers Passengers who pre board may stow a folding wheelchair in the baggage compartment as checked baggage Onboard storage space is available on a first to board basis Flight Attendant Manual Freedom Carry On Baggage Cargo Air xx Wheelchairs and other assistance devices as checked baggage Electric wheelchairs will be carried as checked baggage Freedom Air s policy requires that batteries from elec tric wheelchairs are to be removed from the chair unless the chair can be secured in an upright position If the chair is equipped with a spillable battery the captain will be notified via the Hazardous Material PIC Notification form FA 0012 Wheelchairs and other assistance devices are accepted as checked baggage at no extra charge The passenger may request the wheelchair or other assistance device to be returned either at the door of the aircraft or at the baggage claim area Wheelchairs and other assistance devices will have priority over other baggage or cargo Seat Assignment Restrictions Disabled passengers cannot be required to sit in a particular area or seat on the basis of handicap except to comply with FAA safety regulations FAR 121 585 regarding exit row seating Handling Procedures Each individual is to be handled with courtesy and respect Assistance should be offered but not insisted upon during boarding movement throughout the aircraft and deplaning It is the responsibility of the
84. ble International Flights with Only Foreign Language Speaking Passengers Onboard The passenger service agent should first attempt to place English speaking passengers in exit rows before the following procedures are administered Upon check in the passenger service agent should verify that the foreign language speaking passenger assigned an exit seat meets all of the selection criteria required by FAR 121 585 The passenger service agent is responsible for notifying the captain and the flight attendant that foreign language speaking passengers are seated in exit seats for that particular flight The foreign language speaking passengers occupying exit seats must understand the safety information card and be able to understand oral crew commands Flight Attendant Manual Freedom Passenger Handling Air xx Revision 20 10 12 10 Page 4 6 Procedures for Handling e Assignment of exit seats will be accomplished only at the time of check in at the airport Passenger Service agents will visually and verbally verify that a passenger is eligible for assignment to an exit seat e Printed written procedures pertaining to this regulation must be available for inspection by passengers at all ticket counters and gates During the pre departure cabin check the flight attendant will personally brief any individuals seated in an exit seat The briefing will include the verification of the individual s willingness to accept the duties assigned an exit
85. blow treat for bleeding and lightly cover with a sterile pad In all instances get medical assistance immediately 10 16 Ear Distress If the ear hurts because of a blockage due to pressure change then instruct the victim to hold his nose and gently blow to pop the ears If a baby is crying have the guardian pinch the nose shut in coordination 10 17 Infectious Diseases or Conditions Report suspected passengers to a quarantine officer 10 18 Burns Burns can be caused by either heat or chemicals In both cases applying cool water will decrease damage to the cells Once the wound is thoroughly flushed and there is no broken skin then apply a sterile pad If the wound is open do not apply anything and seek medical treatment immediately 10 19 Hypoxia This condition is generally associated with higher altitudes than Freedom Air operates 10 20 Infection Control Plan The Occupational Safety and Health Administration OSHA has issued a standard detailing ways that can substantially reduce risk of contracting a Blood borne disease on the job Although unlikely it is possible that flight attendants could come in contact with body fluids contaminated with blood borne pathogens The two most significant Blood borne diseases are hepatitis B HBV and human immunodeficiency virus HIV HBV and HIV may be present in body fluids such as saliva semen vaginal secretions menstrual discharge amniotic fluids and any other body fluids visibl
86. broken and date Lavatory smoke detector test operation Flashlight 1 security and operation off on Emergency egress lighting system check operation Above row 10 in bin a Extra safety briefing cards and b Extra life vest 3 each i Infant with briefing cards and ii Adult Child C Check flight attendant galley area ON oar on Flight attendant panel All lights including boarding and roof Public address system Flight attendant seat and seat belt Galley setup Galley door and hot jugs latch Cleanliness of area and Check for FOD Freedom Flight Attendant Manual Air xx General Policies amp Procedures Revision 20 10 12 10 Page 3 5 D Lavatory 1 Door operation Trash bin operation of flap Toilet appearance Placard for smoking and fine Waste panel clear of FOD and loose objects and oonrsowm Lavatory occupied light E Begin Survey for 1 Overall cleanliness of cabin 2 Foreign object debris FOD and loose items 3 Seat cushions condition cleanliness 4 Seat belts Crossed 5 Seat back pockets for briefing cards and airsick bags 6 Seat Headrest covers 7 Check placards on seat back life vest under seats 8 Tray table upright and locked position 9 Seat Security and sturdiness 10 Seat belt extensions Overhead bin above Row 10 11 Extra documents under Seat 9A and 12 Bag tags in back of flight attendant seat 3 6 2 Phase 2 Board Passengers Pre b
87. bulkhead above row 10A Pre flight Check e Correct amount onboard e Moisture Indicator is not pink and e Correctly stowed During pre flight inspection if the moisture indicator shows pink moisture has entered the PBE Notify the cap tain to enter the discrepancy into the Flight Maintenance Log for corrective action Flight Attendant Manual Freedom Emergency Equipment Air xx Revision 25 06 11 12 Page 8 2 OPERATION OF PBE 1 Open PBE container by pulling on the lift tab 2 Remove package from container 3 Tear open bag and remove unit Freedom Flight Attendant Manual Air xx Emergency Equipment Hevsio26 19080 Peens 6 Pull hood down on forehead to assure a secure fit Check neck seal NOTE Ensure that long hair is tucked under the neck seal to prevent O2 leakage Remember that oxygen is combustible and removal of the used unit should be made away from the vicinity of any fire 8 2 Hand Fire Extinguishers FAR 121 309 c Extracted in part Hand fire extinguishers of an approved type must be provided for use in crew passenger galley and cargo compartments Hand fire extinguishers for use in passenger compartments must be conveniently located and when two or more are required uniformly distributed throughout each compartment There are three hand held fire extinguishers on board the aircraft one in the flight deck and two in the passen ger cabin The two fire extinguishers in the passenger cabin are l
88. c supervisor permission The removal of passenger service items food or beverages from an aircraft is strictly prohibited The use of company time materials or facilities for any purpose not specifically authorized is not allowed 3 10 Personal Dress Travel Attire All Freedom Air employees and family members are expected to maintain dress and appearance standards that are representative of general business attire Specific requirements are listed in the Non Revenue Travel Guide available at any pass issuing office Dress requirements for travel on other carriers should be confirmed through that carrier s reservation office Flight Attendant Manual Freedom General Policies amp Procedures Air Revision 20 10 12 10 Page 3 8 3 11 Sleeping Sleeping is strictly prohibited when it interferes with duty assignments 3 12 Tips of Gratuities Acceptance of tips or gratuities is not allowed unless such refusal would cause insult or embarrassment Solic itation of tips gratuities is not permitted 3 13 Wearing Uniform Articles It is the responsibility of each flight attendant to comply with the uniform standards Flight attendant uniform articles are to be worn only when enroute to and from duty and while on duty The uniform articles may be worn for promotional commemorative occasions at the request of or with the approval of the company The uniform or any identifiable part of the uniform may not be worn into an establishment where alcohol
89. ck ing Each event has its own individual characteristics likened to a life of its own and must be dealt with accordingly Manuals can provide direction but not the required course of action Common sense and deliber ate judgment while lessening the danger to passengers and crew is the best approach If the hijackers are unable to use the aircraft the passengers have a better chance of survival Pilots can communicate the situation to ATC by squawking 7700 on the transponder Plain language communi cation shall be used If an attempt at breaching the cockpit is made squawk 7500 this will bring all authorities into immediate action and the crew should be prepared to be intercepted by military aircraft Review intercep tion signals Wherever you land expect the FBI local police and other agencies to be waiting for your arrival Flight Attendant Manual Freedom Emergency Procedures Air xx Revision 17 05 01 09 Page 9 38 9 51 Hijacked Aircraft Notification Pilots will try to let the company know of the event occurring to them If unable to for whatever reason it is likely that Guam Center will automatically call the company for you Once Flight Operations becomes aware of the situation they will immediately notify the general manager and then notify the following agencies 1 The airport authority that the aircraft was dispatched to 2 The FBI in Guam 472 7465 or during after working hours 808 521 1411 which is the office in
90. cording to the manufacturer s instructions e Ensure that the child does not exceed the restraint s weight limit and e Ensure that the restraint is secured to the aircraft seat using the aircraft seat s safety belt The following criteria can be used to determine whether a Child Restraint System CRS is approved for use onboard an aircraft FAR 121 311 1 Seats manufactured between January 1 1981 and February 25 1985 must have the following label THIS CHILD RESTRAINT SYSTEM CONFORMS TO ALL APPLICABLE FEDERAL MOTOR VEHICLE SAFETY STANDARDS Vest and harness type child restraints manufactured between these dates are NOT acceptable Seats manufactured after February 25 1985 must have an additional label printed in red THIS RESTRAINT IS CERTIFIED FOR USE IN MOTOR VEHICLES AND AIRCRAFT 4 Seats that do not qualify under the above criteria must bear either a label showing approval of a foreign government or a label showing it was manufactured under United Nations standards The CRS must bear a label or markings showing FAA approval through an STC CRSs approved under TSO C 100b must be permanently and legibly marked TSO C 100b The CRS must be clearly marked showing FAA approval under 8 21 305 d and bear the label FAA Approved in accordance with 14 CFR 21 305 d 8 Booster seats and harness type child restraint systems are not approved for use in aircraft during take off landing or movement
91. cuate The captain will use this command to initiate evacuation should it become apparent Release Seatbelts This command should be given prior to any directional command to encourage passengers to release their seatbelts Come This Way It is always easier to direct passengers toward you rather than away from you This command is important when directing passengers towards an exit or when indicating that they should follow you to another exit Jump and Run This command will be used to expedite evacuation at the floor level exits Sit Jump Run When using the forward exits passengers will be instructed to exit through the window exit by sliding feet first Hold the People Back A passenger will be commanded to hold the people back to allow you to open exits Freedom Flight Attendant Manual Air k Emergency Procedures Revision 17 05 01 09 Page 9 9 Help at the Bottom This command will be directed to the first passenger deplaning at all exits Get passengers out any way you can If a passenger should freeze at the doorway give positive oral com mands to Evacuate now If he does not respond to oral commands you may positively assist him out of the door by pulling firmly on the back of the collar and buckling knees with a gentle kick from behind Once the stance is broken a gentle shove out the door will rapidly restore the flow of evacuation The positive assistance should be used as a last re
92. cycle after take off is to indicate to the flight attendant that it is safe to get out of her seat and begin prepa rations for cabin services The seatbelt sign will again be cycled at the end of climb and beginning of decent signifying the end or beginning of sterile cockpit Before final approach another seatbelt cycle will be given This indicates to the flight attendant that she should now be seated with shoulder harness and seatbelt fas tened about her for landing Seatbelt Sign On Off The captain will turn off the fasten seatbelt sign at his discretion It is the responsibility of the flight attendant to ensure that an announcement is made When the fasten seatbelt sign is turned on the flight attendant will make the appropriate seatbelt announcement In the event that enroute turbulence is encountered the flight attendant will be called to state that the illumina tion or cycling of the seatbelt sign is for turbulence only and the appropriate announcement is to be made Announcements are found in the chapter 11 of this manual Flight Attendant Manual Freedom General Policies amp Procedures Air xx Revision 23 01 02 12 Page 3 14 3 22 Inoperative Cabin Equipment It is the responsibility of the flight attendant to report to the captain when any cabin equipment discrepancies or irregularities occur The discrepancy will be confirmed by the captain and documented If the discrepancy affects the airworthiness of the aircraf
93. d e The article cannot be stowed in a manner that restricts access or use of the aisle or any exit and it cannot be allowed to obscure any passenger s view of seatbelt no smoking or exit signs e Items must be packaged in a manner that would avoid possible injury to occupants of the cabin e Items may not be stowed in the same compartment along with required safety equipment and e Lavatory is not to be used to stow excess carry on baggage trash galley equipment etc Each passenger must comply with instructions given by crewmembers regarding compliance with the above requirements 121 589 e All carry on baggage must be stowed prior to closure of the boarding door The door is not to be closed until the flight attendant has confirmed that all items are properly stowed and all emergency equipment in overhead storage compartments are accessible which means e It is not covered up Nothing is stowed on top of or in front of it and it is in full view and e All overhead storage compartments are closed Flight Attendant Manual Freedom Carry On Baggage Cargo Air xx Revision 17 05 01 09 Page 6 2 6 0 1 Approved Carry On Baggage Program Compliance with existing FARs e Freedom Airs carry on baggage program is in compliance with existing FARS Prevention of boarding carry on baggage which cannot be properly stowed under the seat or in the overhead compartments e Gate check in counters and airplane entry points will be u
94. d or unaccompanied are not to be seated in emergency exit seats 4 7 Lap Children When boarding it is the flight attendant s responsibility to verify that each passenger boarding the aircraft with an infant has a ticket that indicates the infant has been properly recorded Infants on international flights have their own ticket If the infant has the same surname as the passenger there will be I Infant near the name field of the pas senger s ticket If the infant s surname is not the same as the passenger s there will be 1 infant s surname Lap children are defined as children under the age of two years old If two years and older the child must have his her own seat and ticket If a passenger with a lap child is seated next to an open seat then the child may occupy the empty seat without a ticket If there is not an empty seat then the child must be held by the passen ger Children under two may sit in a passenger seat if the child can sit upright Pillows may be placed behind the child to make him her more secure If the child cannot yet sit upright then he she may sit only in a passenger seat with the use of an FAA approved infant seat If there is not an FAA approved infant seat then the child must be held for takeoff and landing When held on the lap the seatbelt is to go around the adult only Acceptance One lap child per adult passenger will be accepted for carriage at no fare If a passenger is traveling wi
95. derstanding The flight attendant must remain in command The passenger emergency briefing is very important The flight attendant must be given the full support of the flight crew in this task 9 8 2 Brace for Impact Positions The brace for impact position pre positions the body against whatever it is most likely to hit during a crash and prevents a secondary impact There is a standard brace position that most passengers should assume prior to impact If time permits the flight attendant will explain the entire position and have the passengers practice the position There are several variations of the position depending on the shape and size of the passenger and seat used Some passengers with special conditions will require improvisation If a basic understanding of the principal brace position is understood then modifications for an individual passenger can be adopted on the spot There are certain basics that apply to all brace positions e The seatbelt should always be fastened low and tight around the torso just above the legs The seatbelt should be adjusted after the passenger crewmember has pushed back in the seat so that the lower torso is firmly against the back of the seat e The seatbelt should be fastened as tightly as possible The tighter the belt is fastened the better restrain it will provide e The passenger s crewmember s feet should be placed slightly in front of the seat firmly on the floor Revision 17 Flight At
96. display or even the threat of a concealed weapon is life threatening behavior When possible the flight attendant should make every peaceful attempt to see a weapon that is being referred to but not revealed Weapons include explosives guns stun guns knives clubs wires or cords for choking chemicals gases and flammable liquids Even duct tape or bare hands for choking can be used as weapons Whether a weapon is displayed or not when someone s actions or behavior threatens life in any deliberate way the crew should brace for an attempted hijacking which may in fact already be underway The captain should declare an emergency to Air Traffic Control ATC select the transponder to code 7700 and activate a diversion and landing plan at the next suitable airport Notify Dispatch or the nearest station so that all agencies can be notified LEVEL FOUR Attempted Breach or Actual Breach of the Cockpit The pilot should be protected from an intruder at all costs To this end the Closed Cockpit Doors policy adopted by Aviation Services Ltd is a preventative measure intended to minimize if not altogether eliminate the threat of a flight deck breach during flight Any attempt to breach the flight deck whether attempted or merely threatened is the most serious threat of all With the increased security measures now in effect such as hardened cockpit doors a hijacker may prefer vio lence in the cabin or the threat of violence in favo
97. e Bleeding Quick action is required Elevation of the wound may help if possible and if additional injury will not result Stop the bleeding by e Direct pressure Hold a sterile pad or bandage over the wound If the bleeding is controlled and you are able to bandage it then do so If not hold it until medical attention is available e Pressure Points Almost any place a pulse is found will work as a pressure point If this does not work then use a tourniquet as a last resort Tourniquet While it may not always be necessary plan on an amputation resulting from this method Internal Bleeding Internal Bleeding does not have an effective method of control Treat the victim for shock do not feed him any thing and get medical help immediately Transport the victim horizontally Freedom Flight Attendant Manual Air First Aid 10 4 Shock Fainting Have the victim lie down If cold then warm him if warm then cool him her Elevate feet if possible Talk to the person Be calm and reassuring Shock is more psychological than physical Even so remember that this is one of the biggest killers in emergencies 10 5 Chest Pain Especially on older people this is a symptom of a heart attack and must be treated seriously While it may not actually be a heart attack get the victim to a hospital immediately 10 6 Cardiopulmonary Resuscitation CPR When performing CPR perform A B C and T 4 S The use of chest compressions
98. e EE ee TE 05 01 09 U 3U A IZ sonita POSS eae EUR eee SKE KANE 05 01 09 GAD error ures poe eet ES hp ER ERE E Vee 05 01 09 EE bd spe Esc und T apa ddp I GR E ARR he eae bee 05 01 09 EEE EEE TE EET RENE lesion 05 01 09 Chapter 10 First Aid 1071 EE E EEEE 17 sexkEX ca dg e Rx EE ERG Eg EREEE 05 01 09 DoD e EE NN AE EA 05 01 09 I EEE EE EEE EEE TET EE EET 05 01 09 EET FEE ETE ENTEN EEE EEE del 05 01 09 EEE EE EE E indes Ve 05 01 09 WD sera EE EET ET pae PT EE 05 01 09 6 EE edu ssim I MM EN T M EE EET ue EAE 05 01 09 jo E A TE 05 01 09 Chapter 11 Passenger Announcements TII hie A EE EE Pre 06 11 12 y cr EE EEE EEE EE EE 06 11 12 lu SEP EN EEE o RI 06 11 12 URL Tz 20 ir ge ine a a eb 06 11 12 Freedom Flight Attendant Manual Air Introduction L AA A RRRAA AE Chapter 1 Introduction 1 0 Introduction Aviation Services Ltd Air Carrier Certificate Number AVSA040A conducts its operations under the name Freedom Air Within this manual it shall be understood that all references to Aviation Services Ltd or Freedom Air are inclusive of each other Where used in this manual the terms company or the company refer to Avi ation Services Ltd unless explicitly stated otherwise within the context of the reference 1 0 1 Guidance for Employees FAR 119 43 b 2 The employees of Freedom Air receive basic guidance for company operations maintenance and manage ment policies and procedures in co
99. e been issued as a replacement for paper copies will rely solely on the company website 1 1 3 Access to Forms Throughout this manual various company forms are referenced These forms and their respective instructions are furnished where applicable at all company stations and departments as well as on the company web site Freedom Flight Attendant Manual Air Introduction Revision 20 10 12 10 Page 1 3 1 2 Manual Updates 1 2 1 Responsibility Ensuring Currency It is each manual holder s responsibility to ensure that his manual is kept current at all times Revisions and bul letins should be inserted immediately after receipt Reading and Comprehending Content It is imperative that all manual holders wholly comprehend all contents of this manual When bulletins and revi sions are distributed all manual holders shall read and understand the changes made to the manual content Any individual who notices an apparent or perceived error inconsistency or omission must inform his supervi sor of the matter 1 2 2 Filing Instructions Revisions When a revision is received the manual holder will 1 Remove and destroy all pages superseded by the new revision including all bulletins 2 Replace with the new content and 3 Record the relevant information in the record of revision Bulletins When a bulletin is received the manual holder will 1 Insert the bulletin control page directly behind the log of bulletins 2
100. e ever in doubt which action to follow remember A B C 1 Check the airways 2 Checkthe breathing 3 Check the Circulation Be sure the heart is functioning Once this is completed then Treat For Shock T 4 S e An easy way to remember these four procedures is A B C then T 4 S Never give an unconscious person anything by mouth e After these essential functions are completed then 1 Look for signs of fractured bones Breaks are often easily overlooked Look for an emergency medical identification tag for special medical problems Loosen clothing to make the victim more comfortable Do not give anything to eat or drink unless it can be done with absolute safety 0 RA o9 N Do not move anyone unless danger exists If required due to extreme danger then move the victim without moving any limbs For any on board emergency all information should be forwarded to the pilots so proper medical care can be given to the victim upon arrival at the airport Flight Attendant Manual Freedom First Aid Air xx Revision 17 05 01 09 Page 10 2 10 2 Lack of Breathing Choking Hyperventilation Lack of Breathing Symptoms would include lack of color or bluish color of the skin no visible breath or blockage of air passages Look listen and feel for breathing Attempt to learn the reason for the lack of breathing such as a blockage If possible remove the blockage If breathing does not return then follow procedures listed in paragrap
101. e his best judgment Situations are always changing so the response may also change Guidelines can show what tools are available for responding to situations however a cool head and objective thinking response has the best chance of successfully resolving the situation The situations could involve alco hol deranged passengers misunderstandings security violations or a multitude of other problems too numer ous to list One guiding principle is to keep the situation on the ground and away from the airplane If a problem occurs during boarding leave the problem on the ground which may mean deplaning a passenger If the problem occurs during flight then seek a temporary solution in the air and solve the problem on the ground Freedom Flight Attendant Manual Air xe Flight Safety 10 s O O o Guidelines to Follow A Flight attendant requests passenger to comply e Passengers will comply most of the time e No further action required by the flight attendant Most situations are solved at this level e f passenger does not comply proceed to next step B Flight attendant again politely requests passenger to comply e Some passengers need multiple requests The company still wants the passenger to return as a customer e f passenger does not comply proceed to next step C Passenger is told to comply e Use a firm voice Inform the passenger of consequences of non compliance The company is losing interest in this person as a return p
102. ebrief flight attendants upon the completion of each line check or IOE NOTE When vacant this position s tasks will be assumed by the director of operations Flight Attendant Manual Freedom Administration Air xx 2 2 Flight Attendant FAR 121 467 121 391 amp 121 393 Freedom Air s flight attendant will exercise control of the cabin during flight and shall maintain a courteous con tact with the passengers in the aircraft The flight attendant is responsible to the director of operations His three basic functions are 1 Preflight a Checks in at Dispatch at least 45 minutes before flight time b Checks for pertinent weather information bulletins and operations memorandums at the Dispatch office c Checks the aircraft cabin in accordance with company procedures d Ensures that adequate provisions are on board and e Beon board the aircraft prior to passenger boarding 2 Boarding a Welcome passengers on board aircraft b Assist passengers with carry on baggage and seating c Assuring that cabin and passengers are secured for taxi and d Coordinate with the pilots for the passenger count and cabin ready signal 3 Taxi and Flight a Conduct passenger announcements and briefings b Provide for courteous in flight service and c Betrained and knowledgeable in emergency procedures His specific duties responsibilities and authority are 1 To coordinate with the flight crew in order to ensure proper communications in nor
103. ecord of Revision RR O Record of Revision Date of Revision Date Entered Entered By Flight Attendant Manual Freedom Record of Revision Air AA Revision 17 05 01 09 Page RR 2 Intentionally Left Blank Freedom Flight Attendant Manual Air xx Record of Revision Revision 17 05 01 09 Page RR 3 RR 1 Log of Bulletins Bulletin Number Date Entered Entered By Flight Attendant Manual Freedom Record of Revision Air Ax Revision 17 05 01 09 Page RR 4 Intentionally Left Blank Freedom Flight Attendant Manual Air xe Administration Chapter 2 Administration 2 0 Flight Operations Department Structure e General manager e Director of operations e Lead flight attendant e Flight attendants 2 1 Lead Flight Attendant The lead flight attendant is responsible for the following tasks 1 Supervise the procedures of all flight attendants 2 Ensure that all procedures are accomplished in accordance with company policies procedures and appropriate federal aviation regulations Assist flight attendants with any questions that they may have Report any material or training deficiencies on an Incident Report Participate in risk analysis upon the request of the director of safety regarding specific instances Perform line evaluations of flight attendants and Na AO D
104. ed completion of a flight However the director of operations may elect for company convenience or other requirements to lessen the scheduled rest time to 9 hours as long as the crewmember has not flown over 8 hours in a 24 hour period The rest period may be reduced to a minimum of 8 hours In the event that this occurs the flight crew member must be given a 10 hour rest period that must begin no later than 24 hours after the commencement of the reduced rest period Each crewmember must be relieved of all scheduled duties for at least 24 consecu tive hours during any 7 days He may be assigned other duties such as training but may not resume sched uled flight duty until he has had 24 consecutive hours of rest For flights terminating away from home base the captain will ensure the crewmembers stay within flight and duty time limitations 3 31 Oxygen Enhancers Medical Oxygen FAR 121 574 Freedom Air does not provide medical oxygen for medical use and will not transport passengers requiring its use Freedom Air as a company policy does permit the use of oxygen enhancers also referred to as oxygen con centrators The following policies and procedures will be followed when dealing with oxygen enhancers a The passenger will receive a normal passenger briefing b The passenger will not be seated in an exit row c The brand of oxygen enhancer will be checked in order to ensure that it is approved for air travel The fol lowing brands wi
105. ed to the cockpit for instructions from the captain For entrance to the cockpit the flight attendant should either request entrance via the interphone or by pre arranged knock signals The pilots will know the code in advance Aborted Take off If a takeoff is aborted and there is no need for passenger evacuation the cockpit will give the PA command of remain seated as soon as possible The flight attendant is to keep the passengers calm and in their seats until the captain is able to make an announcement Flight Attendant Initiated Evacuation In a situation where the flight attendant must take immediate evacuation action in the interest of safety the flight attendant will attempt to contact the cockpit prior to initiating an evacuation If conditions exist where dan ger is obvious and imminent and contact with the cockpit is not possible the flight attendant will initiate the evacuation The criteria for a flight attendant initiated evacuation are 1 Cremember incapacitation the pilots are incapable of issuing the evacuation command 2 There is obvious or imminent danger smoke fire water in the cabin 3 There has been sudden impact and the aircraft has stopped Signals to Indicate Stages of Flight Prior to takeoff the cockpit crew will cycle the seatbelt sign to signal the flight attendant At this stage the flight attendant should be seated with shoulder harness and seatbelt fastened about her The first seatbelt sign
106. ee eed gente d 10 3 10 13 Injuries to the Extremities llle RR III Ir 10 3 10 14 Injuries to the Skull Spine and Chest 0 0 0 0 0c ee 10 4 10 15 ADT T 10 4 10 16 Ear DISTESS oss ex heehee en a A dox d e e ur RR a RR KAKE Ree ees 10 4 10 17 Infectious Diseases or Conditions 0 0 0 e 10 4 10 18 BUIN Sta DTI 10 4 10 19 Hypoxia 2 a baa be a KA EG ever eta arie 10 4 10 20 Infection Control Plan 2 0 ene een rr 10 4 10 21 Resuscitation Devices 00 ct hr 10 6 10 22 Medical Considerations for Air Travel General 0 0 00000 cee eens 10 7 10 23 Illness Injury Unconsciousness or Death In Flight lille 10 7 10 24 Stretcher Patients 0 00 s40ce saei e eR E TRUE adlet KEEN EU a pd ACE dead eau a 10 8 10 25 Emotionally or Mentally Disturbed Passengers llis 10 8 10 26 Mentally Retarded Passengers o oooooccocooo n 10 8 Chapter 11 Passenger ANNOUNCEMentS oooococco eee 11 1 11 0 Passenger ANNOUNCEMENTS 11 1 11 1 Briefings and Announcements ooo 11 2 Flight Attendant Manual Freedom Table of Contents Air xx Revision 26 10 03 12 Page TOC 8 Intentionally Left Blank Freedom Flight Attendant Manual Air Ax List of Effective Pages l3 MM AA IAEA List of Effective Pages Table of Contents TOI uo efc EE RO did Oa un ca hat RE dd A eS NE 10 03 12 TIE cosa heu beares Red Se a RE EE EEE ae doodos ane eee 10 03 12 pese AA EE EE 26 ELIT 10 03 12 NOG rm EB iiu oc
107. en tified the accident Following the above three guidelines will get a plan going While the actual response to an accident is difficult to predict there are two common behaviors that must be combated from either passengers and or crewmembers These are 1 Panic and Flight Attendant Manual Freedom Emergency Procedures Air xx Revision 17 05 01 09 Page 9 4 2 Shock Panic This is the uncontrollable attempt to escape a threatening situation The person literally loses control of himself and will flee without regard to common sense or the safety of himself or others Self preservation is the primary concern but the loss of self control decreases survivability for himself and others A person may run directly into a fire climb on other people to get to a door or forget totally about someone he is supposed to help such as a mother losing her baby In his attempt to find safety he may flee into a more dangerous situation Panic is very contagious If a person panics others will likely follow The result could be disastrous Panic takes a cou ple of seconds to start During this critical time the crew must take control so as not to allow the passengers to get into this state of mind Once it has started in a group there is no good way to combat it Shock This is the traumatized state that a person may find himself in after an accident A person in shock may not believe or accept that he has just been in an accident He will sit quietly
108. ess it is equipped with the emergency equipment listed in this sec tion and in 121 310 X1 Halon fire extinguisher Row 10 Overhead storage compartment X1 Fire Axe X 3 INF life vests x3 briefing cards X3 Spare Adult Child Life vests FIA CONTROL PANEL EMERGENCY LIGHT SWITCH amp RESET FIA LIFEVEST FIRST AID KIT 2 HALON EXTINGUISHERS CIRCUIT BREAKER PANEL PASSENGER LIFEVESTS ARE LOCATED UNDER EACH SEAT INTERPHONE MICROPHONE Row 94 Overhead Storage Compartment X1 Medical Kit Xl PBE 8 1 Protective Breathing Equipment PBE FAR 121 580 The PBE is designed to provide breathing protection for crewmembers trained in its use Oxygen supply lasts for 15 minutes minimum duration The unit is used for smoke protection and fire fighting The hood permits oral communications without the use of an integral microphone Intercom handset is to be used outside the PBE Normal operation causes gas to flow inside the hood When the noise stops immediately move to a non haz ardous area and remove the hood The PBE will be donned at the first indication of possible in flight smoke or fire emergency Each unit is vac uum sealed in a bag and protected by a hard cover container There are 4 PBE units on the SD3 60 Three units are located in the flight deck compartment to accommodate 2 pilots and 1 ACM and one PBE is in the passenger cabin for use by the flight attendant The flight attendant PBE is located on the
109. esting flashlights have a small red flickering light to indicate serviceability and are stowed in a wall mounted bracket The flight attendant flashlight is located on the bulkhead left of the flight attendant seat Pre flight Check Switch on to ensure good serviceability e Correct Stowage e For self testing flashlights red light should flicker every 5 seconds and e Ensure tamper proof wire is still attached to flashlight bracket NOTE Should red light flicker less frequently report discrepancy to the captain Operation of Flashlight 1 Remove from stowage and switch on and 2 For self testing flashlight activation is automatic once flashlight is removed from its bracket The approximate duration of this flashlight once activated is 4hrs NOTE Self testing flashlights cannot be turned off unless retuned to its bracket To prolong life if necessary disconnect battery at the bottom of the flashlight handle Freedom Flight Attendant Manual Air Ax Emergency Equipment 8 4 Lifevests Lifevests are provided on the SD3 60 for use as a flotation device one for each passenger and crewmember Adult life vests may be modified for a child s use Special life vests are carried for infants as well as spare life vests for adult child use The lifevests are double chambered and are inflated using two CO2 gas cylinders Oral inflation tubes are found on either side A water activated light will illuminate once the battery is immersed
110. factor in the selection of able bodied passengers is their willingness to help or assist with the evacuation Other obvious factors would be their ability to execute the assigned tasks and duties An announcement requesting the assistance of able bodied passengers may be made 113 I AM GOING TO NEED SOME ASSISTANCE IF THERE ARE ANY PERSONNEL TRAINING TO HANDLE ANY TYPE OF EMERGENCY SITUATIONS PLEASE IDENTIFY YOURSELF USING THE FLIGHT ATTENDANT CALL BUTTON The flight attendant will then e Select ABP e Decide where the ABP can be of most assistance e Reseatif necessary review brace position if required Explain the situation e What is the nature of the duties that are to be performed e How much time is available and when the tasks are to be done e What specific actions the ABP is to perform Have ABP repeat the instructions and demonstrate action if practical and e Answer any questions 9 14 4 Take Seat and Brace for Impact The flight attendant will then take his seat fasten seatbelt and secure shoulder harness 9 14 5 Report to Captain The flight attendant will notify the captain upon completion of duties by stating Cabin ready If applicable the flight attendant will dim cabin lights to adjust passengers vision to current conditions 9 14 6 Able Bodied Passenger Briefing Review uses of ABP e Opening exits e Assisting handicapped passengers mothers with infants etc in exiting aircraft e Passenger redirection
111. failure The battery discharge warning lights on the attendant panel and rear bulkhead sign will light up when emer gency lighting is on The emergency lights automatically illuminate when the main electrical power fails Dura tion of the emergency lighting is approximately 15 10 minutes NOTE After an on selection off will only be effective by subsequent pressing of the reset switch on the flight attendant panel Failure to switch off will lead to the drainage of the emergency power supply Flight Attendant Manual Freedom Description of SD3 Aircraft Air xx Revision 17 05 01 09 Page 7 10 7 11 Flight Attendant Panel The flight attendant panel is to the right of the main passenger boarding door The panel contains control switches for the beverage containers cabin temperature passenger compartment and galley illumination and a telephone handset for interphone and passenger address systems An emergency lights switch and reset switch is also found at the flight attendant panel PASS COMP revo EMERGENCY ROOF LIGHTS ENTRANCE y LEFT COMMUNICATIONS CALL LIGHTS PET Gam EEE ER First PLOT Y C S 3 METI mite PADRE Freedom Flight Attendant Manual Air Description of SD3 Aircraft Revision 17 05 01 09 Page 7 11 7 12 Briefing Signs and Passenger Call Systems The fasten seatbelt and no smoking signs are controlled by switches in the flight compartment Smoking is pro
112. ff Passengers who for established medical reasons require oxygen will not be carried by Freedom Air If a flight attendant feels a passenger is unacceptable the flight attendant will advise the captain of the flight and the situation will be discussed with the station manager or his delegate Never talk about it within hearing distance of the passengers The captain of the flight has the final authority 10 23 Illness Injury Unconsciousness or Death In Flight The flight attendant shall inform the captain of all injuries and cases of serious illness If medical attention is advisable the captain shall notify the next destination to have medical attention available upon flight arrival He will give sufficient particulars regarding nature of illness or injury to guide a physician in making any decisions relative to ambulance hospital etc In the event that a passenger requires first aid the following procedures must be followed 1 Inform the pilots of the emergency 2 Treat the passenger 3 Request medical help from passengers This help would come from a medical doctor MD doctor of osteopath DO registered nurse RN or any trained medical personnel 4 Passengers may be assigned to assist with the administration of first aid The pilots will inform the ground station of the emergency and land at the nearest suitable airport capable of providing appropriate medical assistance They will request for an ambulance to meet the a
113. ft emergency equipment is ready for use He will warn the flight attendant and passengers just prior to landing He will position all switches and controls as appropriate just before touchdown Once the aircraft has come to a complete stop and cockpit duties have been completed he will proceed to his station and ensure that the evacuation is being conducted in an orderly manner 8 He shall be accountable for the location of all crewmembers 9 Once the passengers are evacuated he will determine that no one is left aboard the aircraft and then exit 10 After exiting the aircraft assemble the passengers he will treat any injuries and make a head count 9 17 2 First Officer The first officer once operational duties have been completed will assist with the evacuation of those passen gers requiring special attention elderly handicapped adults with children etc He will station himself behind the cockpit exit to the side of the aisle so as to be able to assist the flow of passengers out of the aircraft but not blocking the aisle himself He will proceed to any area that may need his assistance Duties 1 He will make sure there is a rapid departure from the aircraft 2 He will check the aisle for clearance and that passengers are freely moving towards the exits 3 He will check for prop rotation 4 He will check the seats with the assistance of the flight attendant for any passengers remaining in or stuck in their seat Some ma
114. g information in conjunction with the infection control plan will provide the flight attendant with the necessary information to handle injuries and illnesses that may occur during a flight Flight attendants do not perform medical procedures without professional medical supervision or proper training Flight attendants do not receive medical training as a part of their normal training at Freedom Air and should only render services within their knowledge and skills on an emergency basis In extreme stress everyone tends to go into shock so the flight attendant must realize that the best method of successfully resolving the emergency is to maintain full control of him herself By evaluating the situation the flight attendant will get better control of him herself and handle the emergency in a more efficient manner As a part of the evaluation procedure the flight attendant should inventory all avail able resources This includes passengers who would be medically qualified A general call should be issued to find any passenger who is a doctor nurse emergency medical technician or first aid instructor Pilots may also radio for assistance and can probably obtain medical information or instructions from the ground Next instructions must be given This would usually mean that the flight attendant will get help from any other source and prepare for the next step act It s easy to remember evaluate instruct act 10 1 First Aid Procedures If you ar
115. galley unit is fitted at the rear of the passenger compartment on the left hand side This unit contains two heated water containers and a cold water container The unit has compartments for beverages snacks and utensils and contains a receptacle for ice A trash container is an integral part of the unit 7 21 Flight Attendant Station A tip up seat for the flight attendant suitable for use during takeoff and landing is provided at the rear of the passenger compartment An inertia type shoulder harness and seat back are installed on the front of the galley unit To Fasten e Pull out on the tip up seat e Sit on the folding seat e Place arms through the shoulder harness and e Insert seatbelt tab into buckle and pull strap to tighten Inertia reel will lock harness in place To Release e Lift up on the seatbelt buckle and e With the hands pull the shoulder straps outward over the shoulders and stand up When the flight attendant seat is not in use the seatbelt and shoulder harness must be stowed in place correctly Freedom Flight Attendant Manual Air dt Emergency Equipment Revision 2 JU LPG Chapter 8 Emergency Equipment 8 0 Emergency Equipment Location The SD3 60 is furnished with emergency equipment in the flight and passenger compartments to assist crew in the event of an emergency and to comply with federal aviation regulations FAR 121 309 Extracted in part a No person may operate an airplane unl
116. gency Procedures Revision 17 05 01 09 Page 9 37 9 50 Hijacking and Commandeering WARNING Do not discuss policies and procedures in public This information is for airline employees only Hijacking is the control of an aircraft by an unauthorized person or persons with the intent of diverting its flight or controlling the aircraft on the ground The purpose for controlling the aircraft is quite varied Some for politi cal reasons some are done for ransom money and others are done because the person does not understand his own actions Each situation must be treated differently Commandeering is the actual takeover of the air craft by hostile action for the purpose of using it for hostile purposes The former procedures for handling this situation were slow deliberate compliance Now however the method ology has changed to include one of resistance at all costs maintaining control of the cockpit and not allowing intrusion into the flight deck There are suicidal terrorists who are willing to sacrifice their own lives to commit terrorist acts by using an air craft as a weapon Preventing this is the main purpose of the crew s actions Experienced crewmembers will communicate with each other or ATC using plain language communication This will less likely be misunderstood and appropriate actions can be taken that will reduce the chance of loss of life or property Training will only point out several possible courses of action but you m
117. gentlemen the captain has just turned on the fasten seatbelt sign as we have encountered some turbulence Please return to your seat at this time and check to see that your seatbelts are securely fastened Thank You Arrival After Landing Ladies and gentlemen welcome to For your continued comfort and safety we ask that you please remain seated with your seatbelt securely fastened until the aircraft has comes to a complete stop at the terminal Prior to leaving the aircraft please check around you for your personal belongings that you have brought onboard today We hope that you enjoy your stay here on We look forward to serving you again on Freedom Air ARRIVAL Transit Stops GUM SPN Ladies and gentlemen welcome to For your continued comfort and safety we ask that you please remain seated with your seatbelt securely fastened until the aircraft has come to a complete stop at the terminal For those passengers continuing on to we shall be on the ground for approximately minutes We ask that you please remain on board As a reminder there is no smoking during our short ground time here Thank you for flying with us and we look forward to seeing you again on Freedom Air ARRIVAL Transit Stops SPN GUM Ladies and gentlemen welcome to For your continued comfort and safety we ask that you please remain seated with your seatbelt securely fastened until the aircraft has come to a complete stop at the terminal For t
118. ger compartment and lavatory speakers There are nine speakers eight in the passenger compartment and one in the lavatory To operate the PA system the passenger address interphone changeover switch must be selected to pas senger address When the push to talk button on the handset is depressed the audio is transmitted over the passenger and lavatory compartment speakers On the PA the flight attendant station has priority over the tape player and the pilot s PA has priority over the flight attendant station and tape player 7 15 Interphone The flight attendant interphone system is an extension of the pilot and observer ACM interphone system There is a call light system between the flight attendant and pilots The flight attendant has a handset socket with a passenger address interphone changeover switch The handset is stowed on the flight attendant panel and plugs into a socket on the same panel The flight attendant passenger address interphone changeover switch must be at interphone for the flight attendant to transmit or receive on the interphone Either pilot may communicate with the flight attendant 7 16 Tape Player System With power supplied and a cassette correctly inserted the tape player will provide continuous play stopping only when the cassette is removed At the end of a track the player automatically changes direction of play and reproduces the next track All other controls necessary for satisfactor
119. ght in case an injury becomes apparent later The dispatcher on duty will notify the director of operations who will then notify the general manager The flight attendant will as soon as practical write an incident report detailing the event The report will be filed prior to the ending of the flight attendant s shift and will be forwarded to the director of operations Deplaning Passenger The captain or the flight attendant will quickly check to determine if there is an injury Should an injury be apparent or if the passenger complains of injury the captain of the flight will use the above procedures as ref erenced within Boarding Passenger The company station manager or designee will assume responsibility for the care of the passenger prior to the flight continuing on schedule The flight attendant will assist where needed 9 48 Death of a Passenger Inflight Freedom air employees are not qualified to state officially the condition of a passenger s health The same principle should apply in the case of suspected death of a passenger Depending upon the circum stances consider the possibility of a passenger being alive until such time that competent authority can make a proper determination on the status of the passenger 9 49 Security Threats There are several types of security threats to the aircraft crew or passengers These can be divided into four levels of threat LEVEL ONE Disruptive Behavior Suspicious or Threatening
120. ght and balance program includes a weight assessment for carry on baggage which is con sistent with the guidelines prescribed in FAA Advisory Circular AC 120 27C and is included in Part E of approved Operations Specifications Training Freedom Air s Carry on Baggage training program is reflected in the manuals and training programs of all crew members and appropriate ground personnel The training program includes e Carry on baggage limitation e Scanning for proper dimensions e Stowing of carry on baggage e Processing of carry on baggage that cannot be properly stowed in the cabin e Stowing of cargo in the cabin e Crew coordination e Information given to passengers e Types of stowage provisions and limitations and e Handling of carry on baggage during an emergency Freedom Flight Attendant Manual Air xx Description of SD3 Aircraft Revision 24 03 26 12 Page 7 1 Chapter 7 Description of SD3 Aircraft 7 0 General The Shorts SD3 60 is a wide bodied commuter type aircraft The aircraft is designed for the transport of pas sengers on short to medium routes by day or night and can be adapted to accommodate cargo and passen gers or cargo only A large door at the forward end of the passenger compartment left is for cargo handling The SD3 60 requires the use of 3 crewmembers 2 pilots and 1 flight attendant FLOOR PROXIMITY LIGHTING EMERGENCY LIGHTS LAVATORY FIRE EXTINGUISHER BAGGAGE TOILET
121. ght attendant will note the outcome of the flight day A normal operation consists of completion of each briefing and cabin check normal passenger behavior prop erly stored baggage and seat and floor limits not being exceeded If any of this criteria was not met an Inci dent Report will be completed A check mark in this column denotes a normal operation Writing incident report notes that an incident report was necessary and that it was completed The dispatcher will keep current a status board in the dispatch office of the current flight times listing per day per week per month and per year preceding 12 months The dispatcher will not permit a flight attendant to perform required duties if a limitation has been exceeded or will be exceeded during the next flight day Flight Time Limitations FAR 121 480 amp 135 265 Dispatch will verify and keep records of all crew assignments prior to issuing a release Flight time limitations with Freedom Air are based on aircraft having a passenger seating configuration of 30 seats or fewer exclud ing each crewmember seat and a payload capacity of 7 500 pounds or less This allows the company to com ply with the applicable requirements of FAR 135 263 d and 135 265 a dispatchers are in compliance with 121 465 No flight crewmember may be scheduled nor may any flight crewmember accept an assignment for flight time in scheduled operations or in other commercial flying if that crewmember s total
122. h 10 21 Choking Symptoms of choking would include strange gurgling sounds inability to speak gesturing or clutching throat silence or change in skin color 1 Ask the person if he is choking or any other question to learn if the person can speak If he answers then allowing the person to remove the blockage himself is best unless he asks for help If the person cannot speak then go to step 2 Look inside the mouth If the reason for the blockage is visible remove it If not visible and the victim is sitting or standing then get behind the victim and place your fist thumb side in half way between the navel and the base of the ribs With your other hand rapidly thrust inward and upward roughly in a J motion Continue until the blockage is removed 4 fthe victim is lying down straddle the victim and perform the same maneuver only from this position the thrust is a push not a pull and you may use the heel of your hand TT Se 5 If the victim is a small child or infant hold the child upside down by the feet if possible and pat the back and allow the obstruction to fall out 6 If the victim is pregnant then perform the thrust at the base of the rib cage above the baby An obese per son is treated the same way Hyperventilation This occurs during times of stress and is characterized by rapid unnecessary breathing Have the person breathe into a sick sack several times until he calms down 10 3 Profus
123. h so as not to be dragged down with the plane should it sink 5 Instruct passengers to form a group using arms to link each other together Have assistants help gather everyone together while regrouping 9 22 4 Assistants During Ditching An assistant may be used to open the door by referring to the appropriate opening instructions Also be sure to brief the assistant NOT to open the exit until the aircraft has come to a complete stop The aircraft may be tilted so check the waterline before opening the exit Open the doors on the high side 9 23 Night Evacuation Water Evacuations at night are the same as during the day except that limited visibility adds to the confusion Prior to ditching you should have the main cabin lights dimmed emergency lights ON and flashlight securely in your possession to aid donning life vests and getting out of the aircraft Once outside keep in contact with other occupants which may be difficult Assemble and regroup until rescue arrives Freedom Flight Attendant Manual Air xx Emergency Procedures Revision 17 05 01 09 Page 9 25 9 24 Survival Procedures If the accident occurs in a remote area and it becomes apparent that rescue personnel will not be arriving for some time crewmembers should make the provisions for the survival of passengers Give each ABP survivor assigned duties Find or improvise shelter particularly for the injured An intact aircraft not burnt and free from fuel and f
124. hat bears the proper labels Air carriers should ensure that flight attendants are aware that larger children who have not reached their eighteenth birthday may use a properly approved CRS that is appropriate for that child s size and weight In this case the air carrier may be not prohibit the use of the CRS There are several companies that manufacture CRSs approved for use on aircraft that are specifically designed for larger children who are physically challenged Information regarding some of those manufacturers is posted on a list maintained by NHTSA http www nhtsa dot gov CPS CSSRating Index cfm NOTE Freedom Air will not prohibit the use of a CRS by any child under the age of 18 as long as the CRS is properly labeled the child does not exceed the specified weight limit of the CRS and the child is properly secured in the CRS 4 7 1 Aviation Child Safety Device ACSD The FAA approved Aviation Child Safety Device ACSD combines the protection of a traditional child safety seat by combining the use of the aircraft s lap belt and a four point shoulder harness Unlike typical child safety seats the ACSD weighs less than 1 pound and fits into a 6 carrying case making it much lighter and easier to transport The approval process could be by STC or FAA process Conforms To PAT NO STC STO10781LA APPROVED FOR AIRCRAFT USE ONLY OR FAA APPROVED IN ACCORDANCE WITH 14 CFR 21 305 d APPROVED FOR AIRCRAFT USE ONLY 4 7 2 FAA Approved
125. hat under certain operating conditions such as long non stop flights or on cer tain types of aircraft it is impracticable to carry a dog in the passenger compartment and under such condi tions carriage may be refused Service animals are not considered part of the passenger s carry on baggage allowance Flight Attendant Manual Freedom Passenger Handling Air xx Revision 20 10 12 10 Page 4 10 4 5 8 Stretcher Patients Freedom Air does not have provisions for the safe carriage of stretcher patients therefore stretcher patients will not be carried by Freedom Air 4 5 9 Deaf Blind Passengers Conditions of Acceptance Passengers who are blind only or deaf only may be accepted without an escort Passengers who are both blind and deaf may be accepted for transportation with an escort or assistant only if the person can establish an adequate means of communication with carrier personnel in order to permit trans mission of the required individual safety briefing If communication is not possible for the required individual safety briefing then the carrier may refuse transportation due to safety reasons Canes may be carried onboard provided they can be properly stowed during flight FAR 121 589 4 6 Unaccompanied Minors Definition Any child between the ages of 5 12 years not accompanied on the same flight and in the same compartment by a guardian or traveling companion who is at least twelve years of age is considered an unaccompanied
126. he lavatory this is un switched Locking the lavatory door will light another fluores cent tube associated with the door lock Simultaneously a lavatory occupied passenger sign will light up in the cabin Reading Lights Reading lights for seat rows 1 10 are provided on the passenger service units PSUs located above each pas senger seat row The left and right PSUs are respectively single and double units to facilitate the seating con figuration Operating power is accomplished by an on selection of the reading light on the flight attendant panel Push pull switches on the PSUs provide on off control to passengers Boarding Lights Six reading lights located in alternate seat rows 1 through 9 left and the respective inboard and outboard units at row 1 and 10 right are additionally used as boarding lights bypassing the associated PSU switches Power is supplied by appropriate on selection of the boarding emergency lights switch on the flight attendant panel Two battery discharge warning lights one on the attendant s panel and one on the rear bulkhead sign will light up when the boarding lights are on Freedom Flight Attendant Manual Air Description of SD3 Aircraft Revision 17 05 01 09 Page 7 9 Emergency Lights An individual tail battery powers the emergency lighting system It is designed to automatically provide lighting in the cabin and flight deck in the event of a failure of the main electric power supply
127. heard the briefing When making your announcements use a well modulated and calm voice Speak clear and slow Remember that you are also competing with the noises of the aircraft engines You should never shout into the PA or megaphone when doing your normal announcements Keep in mind that all passengers are different If you feel a passenger appears to be having difficulty understanding your announcements then adjust your pitch or vol ume If you still feel that someone is having difficulty understanding you approach the person when you have completed your announcements and ask if he she would like you to say the announcement again for his her benefit Plan and organize what you are going to say Proper Use of the PA System Depress the button Keep rate of speech slower than normal Pronounce each word clearly and distinctly Give exact information Maintain a pleasant tone and confident manner oo fF ON gt Maintain a pleasant facial expression and Proper Use of the Megaphone 1 Hold megaphone directing it to the middle of the cabin 2 Squeeze trigger 3 Speak into megaphone Do Ask an extra crewmember if appropriate to advise you if cabin speaker output of your announcement is unsatisfactory e Inform the captain to write up the speaker system in the Flight Maintenance Log if unsatisfactory Make announcements to explain departure delays any change in flight plan or circuitous routing such as being routed
128. hibited at all times and the illuminated no smoking sign on the passenger compartment forward bulkhead is controlled by an on off switch in the flight deck The illuminated fasten seatbelt sign on the passenger compartment forward bulkhead and the return to seat sign in the lavatory compartment are controlled by a single seatbelts on off switch in the flight deck Each passenger seat is equipped with an attendant call button When pulled a clear passenger call light illumi nates on the flight attendant panel as well as on the rear bulkhead Each call button has an associated light to indicate to the flight attendant which passenger requires attention Resetting these call buttons cancels the flight attendant panel light the rear bulkhead indicator light and the associated seat indicator A flight attendant call button is also available in the lavatory compartment and is operated the same way 7 13 Chimes The passenger address amplifier provides chime signals in the speakers as follows A High chime Whenever a passenger call switch is activated Double high chimes can result from switch contact bounce B High low chimes Whenever an attendant call button is pressed on the pilots audio panel If the tape player is operating this chime will be shortened bleep C Low chime When a briefing sign is switched on or off 7 14 Passenger Address A single amplifier enables pilots or flight attendants to make announcements over the passen
129. hildren and overly excited passengers Re seat passengers requiring assistance if required near to but not at an emergency exit 6 Setup a buddy system Assign able bodied passengers to those requiring assistance Inform them that they are responsible for the safety and evacuation of their assigned passenger Remove and stow all shoes sharp objects loose articles dentures etc Recheck that all seatbelts are low and tight Once all of the above items have been accomplished take your assigned seat strap on seatbelt and harness securely and notify the captain The captain when possible will give the BRACE FOR IMPACT command approximately 30 seconds before landing This indicates to the flight attendant to instruct the passengers to assume the brace position Be alert for the possible omission of the chimes in which case the flight attendant should instruct the passengers to assume the brace position at his own initiative Remain in this position until the aircraft has come to a complete stop Duties After Impact 1 Turn on emergency lights Determine the waterline and which exits can be used 2 Ensure an orderly flow of passengers out of the cabin preventing panic yet keeping the flow moving 3 Give positive instructions to passengers that life vests are to be inflated at the exit when ready to leave the aircraft INFLATE JUMP 4 Give positive instructions to passengers to move rapidly away from the aircraft far away enoug
130. horized Position s Applicable Regulation Authorization Circum Seat in back Security Information stances Who the Administrator required ID Form or Other is allowing Crewmember 8 121 547 a 1 Crewmembers assigned duties on Certificate holder s verification process amp proce that flight Flight crewmember dures IAW the manuals required by 8 121 133 check airman cabin crewmem ber NOTE This does not include deadheading or off duty flightcrew personnel 1 FAA aviation safety 8 121 547 a 2 amp S 1 Safety related duties as NO 1 ID FAA Form 110A ASI also provides FAA inspector ASI 121 548 NOTE Para required by 14 CFR who is check 121 547 c 1 Form 8430 13 to air carrier personnel for en graph a 2 does not ing or observing flight operations route inspections limit the emergency authority of the pilot in command to exclude any person from the flight deck in the interest of safety 2 NTSB Investigator 2 Performing official duties NO 8 2 NTSB ID Card Form 1660 2 and NTSB 121 547 c Sum 7000 5 3 DOD Commercial Air 8 121 547 a 3 Checking or observing flight NO 3 S8A Form 110B NOTE DOD personnel with nS Evaluator 121 548a DE 121 547 c 1 out a Form 110B must be issued a Form 8430 6 by AFS 200 and must have a seat available in the passenger compartment Revision 19 Flight Attendant Manual Flight Safety 04 28 10 Freedom Air Page 5 4 An employee of The United States
131. hose crewmembers No pilot may operate an aircraft in a careless or reckless manner so as to endanger life or property 3 2 Responsibility and Authority of Pilot in Command FAR 91 3 A The pilot in command on an aircraft is directly responsible for and is the final authority as to the operation of that aircraft B In an in flight emergency requiring immediate action the pilot in command may deviate from any rule of this part to the extent required to meet that emergency C Each pilot in command who deviates from a rule under paragraph B of this section shall upon the request of the administrator send a written report of that deviation to the administrator Flight Attendant Manual Freedom General Policies amp Procedures Air Revision 20 10 12 10 Page 3 2 3 3 Carriage of Persons Without Compliance With The Pax Carrying Requirements of FAR 121 FAR 121 583 When authorized by Freedom Air the following persons but no others may be carried aboard an airplane with out complying with the passenger carrying airplane requirements of the above regulations 1 Acrewmember 2 Acompany employee 3 AnFAA air carrier inspector a DOD commercial air carrier evaluator or an authorized representative of the National Transportation Safety Board NTSB who is performing official duties 4 Any person necessary for a The safety of flight b The safe handling of animals c The safe handling of hazardous materials d Ac
132. hose passengers continuing on to we shall be on the ground for approximately minutes We ask that you please exit the aircraft collect all your belongings and clear through TSA and Immigrations Thank you for flying with us and we look forward to seeing you again on Freedom Air Delayed Departure Ladies and gentlemen we apologize for the delay we are experiencing and we will be underway as soon as possible Please remain seated with your seatbelt fastened Thank you Request to Remain Seated While Taxiing Ladies and gentlemen as a reminder we are not yet parked at the terminal For your continued safety and comfort please remain seated with your seatbelt securely fastened until the aircraft has come to a complete stop at the terminal and the captain has turned off the fasten seatbelt sign Apology After Departure Once again we wish to apologize for any inconvenience you may have experienced because of the delay We look forward to serving you again in the very near future We thank you for flying with Freedom Air If there is anything I can do to make your flight more enjoyable please do not hesitate to ask
133. ic beverages are sold or served This does not preclude entering an establishment for meal service when other suitable places are not available 3 14 Identification Badges Freedom Air operates from airports that have an airport operating area AOA Each airport authority issues its own AOA identification This i d is to be displayed in accordance with each airport s SIDA program in full view on the upper half of the body The following working crewmembers may carry the acceptable i d badge e Crewmembers on the airplane while actively involved in completing their assigned duties e Crewmembers while completing the required walk around and e All other air carrier employees including crewmembers in uniform must wear the acceptable i d badge in non public air carrier and airport areas This badge must be worn on the torso on the outermost garment of clothing 3 15 Drugs amp Alcohol FAR 91 19 amp 121 455 No person may act as a crewmember of a civil aircraft A Within 8 hours after consumption of any alcoholic beverage B While intoxicated C While having 0 0496 or more alcohol in the blood or D While using any drug that affects a person s faculties in any way contrary to safety Freedom Air operates in compliance with FAR 91 19 and does not operate its aircraft within the United States with knowledge that narcotic drugs marijuana and depressant or stimulating drugs or substances as defined in federal or state statu
134. ice shout Remain seated everything is okay and physically indicate to the passengers to remain seated The pilots will be advised as soon as possible They will assist in any way possi ble without violating regulations and cockpit duties 9 10 Crew Evacuation Check that all passengers are evacuated The flight attendant will visually check with the captain to see if he needs additional assistance If there are no additional orders the flight attendant will get the captain s attention by shouting his name followed by the phrase I m out of here The flight attendant will take any required emergency equipment such as the first aid and medical kits leave the aircraft and assemble the passengers away from the aircraft while rendering any assistance possible The first officer from his position will follow the same procedure and exit with his fire extinguisher The captain will check each row and then evacuate through a rear door Once out of the aircraft do not go back inside 9 11 Crew Duties in the Event of Incapacitation In the event that any crewmember is unable to perform his assigned duties the crewmember directly below that person in the chain of command will be responsible for those duties For example if the captain is incapacitated the first officer assumes his duties If both pilots are unable to per form their duties then the flight attendant must make all the evacuation decisions For performing assigned evacuation duties
135. ight attendant will be in charge of the cabin He will also determine which exits are to be used If no instructions are received from the pilots and indications are that an impact is about to occur SHOUT BEND OVER HEADS DOWN STAY DOWN and at the same time assume your own brace posi tion The flight attendant will proceed once the aircraft has stopped to immediately and expeditiously evacuate the passengers Flight Attendant Manual Freedom Emergency Procedures Air xx Revision 17 05 01 09 Page 9 22 Duties After Impact 1 SHOUT GRAB LIFEVEST PUT IT ON and at the same time grab and put your own life vest on 2 The flight attendant shall ensure that the passengers get their life vests Instructions should positively reinforce the policy that life vests are not to be inflated inside the aircraft Instructions will be given to the parent assistant of any infant to put the life fest on the infant if applicable 3 Instructions will be positive to have the passengers move rapidly away from the aircraft At the exit command INFLATE VEST JUMP FEET FIRST INTO THE WATER 4 Once the evacuation is completed and the flight attendant has exited the aircraft then assist in regrouping the passengers 9 22 Prepared Ditching When preparing for a water landing it is good to expect which exits are to be used However predicting which exits are above the water is difficult Sometimes aircraft land in the water with the cockpit below
136. in Once a warning signal is received in the cabin the flight attendant will proceed to his station to obtain the following information from the captain A B C D m The nature of the emergency How much time the flight attendant has to complete preparations The type of cabin preparation is required The type of bracing signal will be given who gives the signal and when and how the signal is given and If there is a possibility that an evacuation will not be necessary determine how the captain or first officer will notify the flight attendant not to start the evacuation During this briefing with the captain the flight attendant will obtain the required information and is to repeat it back for clarification Any questions and queries should be made at this time This may be the only time to confirm the instructions received from the captain 2 Take a short time to prepare the plan of action 3 Brief and prepare passengers and cabin Once the information is obtained from the captain the flight attendant will Immediately begin the emergency PA announcement Carefully explain the location of each exit Explain and demonstrate the correct brace positions Inform passengers that just prior to landing the verbal command Bend over heads down stay down will be given Instruct all passengers to fasten seatbelts securely low and tight stow tray tables and seat backs in upright positions and arm rests down A
137. in 2 First officer and 3 Flight attendant The captain is ultimately responsible for the entire conduct and safety of the flight passengers and crew of the aircraft He has final authority The first officer is considered second in command He follows the directions of and aids and gives guidance information to the captain He assumes command if the captain is disabled or absent The flight attendant is in charge of the cabin He follows the directions received from the cockpit in emergency situations If no instructions are forthcoming due to crew incapacitation or loss of communication the flight attendant must act alone in the best interest of the passengers Flight Attendant Manual Freedom Emergency Procedures Air Ax Revision 17 05 01 09 Page 9 2 9 2 Aircraft Accident Incident An incident is classified as an abnormal situation involving the aircraft passengers or crewmembers and does not result in substantial damage or serious injury Abnormal situations should be reported on an incident report An accident is classified as an occurrence where there is substantial damage to the aircraft or where there is serious injury or death of a passenger or crewmember Crewmembers should refrain from making any statements to the news media or government agencies regard ing an aircraft accident or incident Do not grant an interview unless you have permission from Freedom Air Crewmembers are not required to submit to interrogati
138. in water This light will remain on for approximately 12 hours A nylon waist strap in conjunction with a buckle is used to secure the life vest onto the individual A CO2 gas cylinders B Oral inflation tubes C Water activated light inflation toggles gt q aa x L A A ness water activated battery nylon waistband with buckle Pre flight Check e Correct amount on board e Packaging not damaged and e Check last inspection date it must not exceed 60 months NOTE Mechanics are responsible for checking passenger lifevests to ensure they remain serviceable The lifevests are valid for 2 years from date of last inspection Flight Attendant Manual Emergency Equipment Revision 17 05 01 09 Operation of Adult Child Lifevest Remove from stowage and tear open package 1 Pass jacket over the head 2 Take strap around the waist 3 Clip in buckle Freedom Air Page 8 6 Freedom Flight Attendant Manual Air xx Emergency Equipment Revision 17 80 0 Page by 5 Inflate the chambers immediately before evacuation by pulling the red inflation toggles NOTE Should life vest fail to inflate orally inflate by using inflation tubes on the sides of the life vest NOTE For use by a child place life vest over child s head and take strap between child s legs before fastening buckle and tightening the strap Inflation is by the same method 8 5 Infant Lifevests
139. ing the situation Any other assistance deemed necessary or reasonable may be obtained by the flight attendant Flight Attendant Manual Freedom Flight Safety Air xx Revision 19 04 28 10 Page 5 12 5 7 Safety Belts FAR 121 311 All passengers two 2 years old and over must be seated in separate seats with a seatbelt fastened for all takeoffs and landings and en route when the seatbelt sign is on Check passengers to ensure their seatbelt is fastened Offer to assist if necessary A child who is less than two 2 years of age may be held by an adult who is occupying a seat A seatbelt must never be fastened around both an adult and a child When checking belts ensure that only the adult is fastened in and that the child is held securely on the adult s lap Bassinets may be provided for infants by the passenger Whenever the seatbelt sign is on the infant must be removed from the bassinet and held by an adult passenger Seatbelt extensions are provided for passengers requiring more seatbelt length for securing bassinets etc Return the extensions to the storage location when no longer needed 5 8 Evacuation Capability FAR 121 570 Extracted in part At all times during all flights Freedom Air crewmembers will ensure that passengers are on board prior to air plane movement on the surface and at least one floor level exit provides egress of passengers through normal or emergency means Freedom Flight Attendant Manual Air
140. interfere with the other passengers enjoyment of the flight 10 26 Mentally Retarded Passengers Passengers who are mentally retarded can usually be treated as normal passengers however since the men tal development is not as rapid as normal applying the techniques used with children would be appropriate in most situations Normally children will sometimes disturb other passengers or have difficulty finding their way This may happen with retarded passengers Most will pose no problem Freedom Flight Attendant Manual Air xx Passenger Announcements Revision 25 06 11 12 Page 11 1 Chapter 11 Passenger Announcements 11 0 Passenger Announcements Making passenger assistance PA announcements is an important part of our job By providing this you are relaying important need to know information to our passengers When delivering your announcements it is imperative that you use a clear and distinct voice so passengers are able to understand you with little or no dif ficulty Prior to the first flight each day as part of your pre flight of the cabin the PA system and or megaphone will be checked for adequate volume and clarity of sound throughout the cabin If there are any problems with your PA or megaphone notify the captain If the cabin PA system is placed inoperative the flight attendant will then make her announcements using the megaphone or will brief each passenger individually or as a group ensur ing that each passenger has
141. ircraft The captain of the flight will prepare and submit an appropriate Incident Report in the event of serious injury serious illness unconsciousness or death The following information will be required if a passenger is removed from flight The flight attendant will obtain as much information as possible and appropriate to the following Name of pilot Aircraft type model and identification number Name of operator and flight number Name and address of passenger s Sex and approximate age of passenger s oa fF oO DN Nature of or presumed cause of injury illness unconsciousness or death and altitude at the time of occurrence Narrative description of entire incident Whether or not oxygen was aboard and available for use If so whether or not oxygen was used and how it was administered 9 Other drugs or procedures administered and 10 If death occurred the name and address of doctor attending is required Flight Attendant Manual Freedom First Aid Air Revision 17 05 01 09 Page 10 8 10 24 Stretcher Patients Stretcher patients are not transported 10 25 Emotionally or Mentally Disturbed Passengers Passengers who are emotionally or mentally disturbed can not be expected to be able to perform normally dur ing an emergency evacuation Therefore they will have an escort This will require a special briefing on emer gency evacuation duties Care must be also exercised so that the disturbed passenger does not
142. ircraft if that person appears to be intoxicated or under the influence of drugs except for medical reasons Since a passenger may become intoxicated or under the influence of drugs after checking in without the knowl edge of ground personnel the flight attendant is responsible for reporting any passenger who appears to be in such condition to the captain and ground personnel During flight should a passenger who appears to be under the influence of alcohol or drugs create a distur bance the in flight disturbance procedures are to be followed These procedures are found in paragraph 5 6 When dealing with a passenger in this situation use terms such as appears to be intoxicated when referring to his condition 3 15 3 Drugs Purchased in Foreign Countries Drugs which are purchased by flight attendants in any foreign country and are carried back into the United States must abide by the following requirements e The drug must be accompanied by the prescription issued by a physician and it must be in the original container The prescription must accurately reflect the type of drug the quantity prescribed and the condition which is being treated Failure to possess such prescription upon request of Customs will result in confiscation of the drug and may lead to prosecution Drugs which are listed in the Controlled Substance Schedule due to the high rate of abuse are subject to intense examination to ensure legitimacy of use 3 15
143. iscovered it is imperative that the fire be fought immedi ately If fire produces excessive smoke and fumes inside the cabin the flight attendant should STAY CALM and e Watch for signs of panic and take additional action if necessary Move passengers away from smoke or fumes if possible e If there is a lot of smoke in the cabin use your PBE and have passengers crewmembers breathe the air approximately six inches from the cabin floor where the smoke and toxic fumes will be less dense 9 28 Fire Classification Class of Fire Description Extinguisher CLASS A Paper wood fabric certain plas Type A Water H20 Combustible materials tics etc where dousing by water Water saturates materials and is effective prevents rekindling CLASS B Gasoline oils greases solvents Type B Halon 1211 Carbon Diox Flammable Liquids paints and cooking fats etc ide CO2 Dry Chemical where smothering action is required CLASS C Fires started by short circuit or Type C CC2 Halon 1211 Dry Energized Electrical Equipment faulty wiring in electrical equip Chemical ment Fires in motors galley equipment where non conducting extinguishers are required CLASS D Magnesium Zinc Titanium Type D Purple K or other dry Flammable Metals powder specifically designed for fighting metal fires Freedom Air xx Flight Attendant Manual Emergency Procedures 05 01 09 Revision 17 Page 9 29 Type of
144. its However each has weight limitations and attention must be paid to ensure that these limits are not exceeded The carry on limit defined above is exclusive of the following e A handbag pocketbook or purse e An overcoat or wrap e A laptop computer e An umbrella Acamera e A reasonable amount of reading material e An infant bag e Crutches cane braces or other prosthetic device upon which the passenger is dependent and e nfant Child safety seat An infant child safety seat not used in the transport of infant child will be considered carry on baggage Freedom Air may place additional limits on carry on baggage whenever operationally required such as to reduce congestion or to improve passenger processing Carry on baggage may be reduced to one carry on bag for some passengers in order to meet the requirements of this program Information on the contents and application of Freedom Airs carry on baggage program will be provided to passengers by the following method s in descending order of priority e n boarding announcements and e Signs at the ticket counters Freedom Flight Attendant Manual Air xx Carry On Baggage Cargo Revision I7 Oyoio9 Page 6 3 Information regarding the approved carry on baggage program will be provided to employees in Freedom Air manuals Crewmembers will have available a full and complete copy of the program while on duty 6 0 2 Proper Stowage of Carry On Baggage and Cargo i
145. k Carry On Baggage Cargo Revision 17 vOMDHDS Tage Chapter 6 Carry On Baggage Cargo 6 0 Carry On Baggage FAR 121 589 Unless carry on baggage easily is of a size that will fit under a passenger seat and or in an overhead storage compartment passenger service agents will measure the item by its length width and height to determine if an item will fit A box will be kept at each counter showing the allowable limits to each agent If an item is too big it will be taken as checked in baggage only In instances when baggage does not meet these requirements it may be carried in passenger seats in the cabin provided e It is stowed immediately aft of a bulkhead or cabin divider e Itis secured with a seatbelt or approved tie down so as to prevent shifting e Itis not obstructing an emergency exit or access to an emergency exit or information sign e Itis not obstructing the passenger s access to or from his seat and e t does not impose any load on seats floor or other structure that exceeds the load limit for that structure and is packaged or covered to avoid possible injury When a seat is purchased to transport delicate baggage items the following criteria must be met FAR 121 285 e The article must be capable of being properly secured in the seat through use of the seatbelt e The weight of the article is not to exceed 180 pounds in order to ensure that the area load factor requirement is not exceede
146. livery Materials will be physically given to the intended individual e COMAT company materials Materials will be shipped via company aircraft to the desired location e Freedom Air website http filemanager freedomairguam com It shall be understood that receipt of any distributed material from Technical Publications signifies notification that a manual update has been issued to all manual holders All subsequent revisions to this manual shall be distributed to the following departments and personnel using the corresponding methods of distribution FAA Principal Inspectors Freedom Air Website Technical Publications Hand Delivery Director of Operations Hand Delivery Director of Training Hand Delivery Dispatch Office COMAT All Part 121 Aircraft Hand Delivery All Flight Attendants COMAT Mailboxes at Dispatch Office 112 Internet Distribution All company publications and subsequent updates will be made available to all company personnel and FAA inspectors on the Freedom Air website All manual holders are assigned a username and password for secure web access All documents available on the website are intended to be viewed via computer and not printed at any time Documents that have not been approved or accepted by the FAA are stored on the website in a drafts folder and are not to be used by company personnel at any time under any circumstances Manual holders to whom electronic copies hav
147. ll be accepted 1 AirSep FreeStyle AirSep LifeStyle DeVilbiss Healthcare iGo Inogen One Invacare XPO2 Oxus Inc RS 00400 Respironics EverGo oN oar oO DN SeQual Eclipse 9 Inova Labs Life Choice 10 Inogen One G2 11 Oxlife Independence Oxygen Concentrator and 12 Invacare Solo2 Freedom Flight Attendant Manual Air xx General Policies amp Procedures Revision 24 03 26 12 Page 3 19 d All oxygen enhancers are treated as carry on baggage or used 1 During movement on the surface takeoff and landing the unit must e Either be stowed under the seat in front of the user or in another approved stowage location so that it does not block the aisle way or the entryway into the row or e If it is to be operated by the user be used only at a seat location that does not restrict any passenger s access to or use of any required emergency or regular exit or the aisle s in the passenger compartment e It will be determined by consulting the passenger that the battery life is adequate for the trip f The PIC must be notified of the use of the device 3 32 Cabin Cockpit Signals When calling the flight attendant the cockpit will issue one or more two tone chimes When communicating with the pilots the flight attendant call flashes a light on the cockpit panel Emergency notification may be a series of lights or bells with an absolute minimum of three 3 32 1 Call Button Number of Two Tone
148. ll loose cabin articles and sharp objects should be secured and Enlist passenger assistance in stowing carry on articles The flight attendant will make a visual check of the cabin to ensure all exits are unobstructed and all bag gage is properly stowed All galley equipment must be stowed in their respective stowage areas and flight attendant s personal items must be secured Flight Attendant Manual Freedom Emergency Procedures Air xx Revision 17 05 01 09 Page 9 12 9 14 1 Prepared Emergency Landing Announcement LADIES AND GENTLEMEN MAY HAVE YOUR ATTENTION THE CAPTAIN HAS JUST INFORMED ME THAT DUE TO WE WILL BE MAKING PREPARATIONS FOR LANDING AND POSSIBLE EVACUATION IN MINUTES IF AN EVACUATION IS REQUIRED YOUR CREW IS CAPABLE AND TRAINED TO HANDLE THIS SITUA TION YOUR COOPERATION AND ATTENTION WILL ENABLE US TO DO EVERYTHING NECESSARY TO QUICKLY AND EFFICIENTLY PREPARE THE CABIN FOR THE EMERGENCY LANDING REMAIN CALM AND FOLLOW MY INSTUCTIONS MAKE SURE THAT YOUR SEATBELT IS SECURELY FASTENED LOW AND TIGHT ACROSS YOUR LAP RETURN YOUR SEATBACK AND TRAYTABLES TO THE FULL UPRIGHT AND LOCKED POSITION ENSURE ARMRESTS ARE DOWN ALL CARRY ON ITEMS SHOULD BE STOWED SECURELY UNDER NEATH THE SEAT IN FRONT OF YOU OR RETURNED TO THE OVERHEAD STORAGE COMPARTMENT IN THE EVENT OF AN EVACUATION LEAVE EVERYTHING ON THE AIRCRAFT TAKE NOTHING WITH YOU SHORTLY BEFORE LANDING YOU WILL BE GIVEN THE COMMAND BEND OVER HEADS DOWN
149. lock a particular exit or with the possibility of damage to the aircraft an exit may be rendered unusable due to damaged airframe One must evaluate each situation and aim to minimize the possibility of passenger injury resulting from a fall from the aircraft Freedom Flight Attendant Manual Air xx Emergency Procedures Revision 17 05 01 09 Page 9 5 The final evaluation of the proper conduct of the emergency is not whether you have followed the training pro gram to the letter but rather that the passengers and crew are safe and sound These training procedures will aid you to start an emergency action plan The actual emergency will never be exactly as the training antici pates Your course of action will never be exactly as you have been trained In an actual emergency passen gers and crewmembers are relatively unpredictable Strength and courage come from being cool and collected Panic does not help anyone Common sense an alert mind and quick decisive actions are the best keys to survival 9 8 Factors for a Successful Evacuation 9 8 1 Passenger briefing when preparing for an emergency Previous accidents have shown that the passengers reasoning and reaction in an emergency situation are cor related to a high degree to the amount of information and instructions given prior to the actual incident The flight attendant should offer explanations and instructions in a brief concise manner but with sufficient detail for complete un
150. lt may be necessary to halt an evacuation temporarily if passengers are piling up at the bottom of the exit conditions have changed to prevent continued evacuation from that exit or the use of another exit would result in a faster safer evacuation Also an exit that is initially usable may become unusable as the evacuation proceeds e g shift in wind direction during a fire evacuation or shifting of aircraft after landing due to gravitational forces Preferred Order for Use of Exits Land 1 Rear left exit passenger main door 2 Rear right exit 3 Forward exits left and eight and 4 Cockpit escape hatch Flight Attendant Manual Freedom Emergency Procedures Air xx Revision 17 05 01 09 Page 9 8 Preferred Order for Use of Exits Water 1 Forward exits left and right 2 Cockpit escape hatch and 3 Rear exits left and right Because the aircraft manufacturer s tests indicate that the rear exits may be lower than the forward exits in a water landing the use of the forward exits in a ditching evacuation is most possible Pilots must be prepared to assist accordingly The flight attendant will be at the flight attendant s station at the beginning of the emergency In the interest of conducting a safe and orderly evacuation flight attendants must always assess the situation and conditions prior to opening any emergency exits To assess the exits visually check for fire water and or debris outside the door window Anothe
151. maintains circulation and should be performed by certified personnel only Compress the chest about 1 Y to 2 inches on an adult to about a inch to 1 inch on an infant It is done about once every second This procedure should never be per formed on anyone who has a heart beat due to the danger of causing additional heart damage 10 7 Stroke The symptoms for a stroke are similar to a heart attack Get medical help immediately Perform the A B C and T 4 S The person may be conscious or semi conscious Get medical help immediately 10 8 Seizure A person who has a seizure is sometimes confused with having a heart attack or stroke Breathing will become labored or stop completely Muscles especially around the mouth will become tense and shaking of any or all muscles will occur Have the person lie down make the victim as comfortable as possible If shaking occurs clear the area of objects that may cause injury to the person Do not attempt to clear the airway by putting any thing in the mouth Do not force the mouth open Allow the seizure to run its course Calling for medical help is a good idea but recovery will most likely occur before any help is available After the victim has recovered con Sciousness then provide any assistance requested 10 9 Diabetic Emergency This type of emergency is easily confused with a heart attack or stroke Check for an Emergency Medical Iden tification Tag The instructions may include giving an insulin
152. mal and emergency procedures To maintain proper control of abnormal situations regarding passengers and To issue necessary instructions and information for the safety for each flight in regards to cabin and passenger safety Freedom Flight Attendant Manual Air General Policies amp Procedures Revision 20 10 12 10 Page 3 1 Chapter 3 General Policies amp Procedures 3 0 Chain of Command FAR 121 533 establishes the full control and authority of the pilot in command over all other crew members and their duties from the time they report for duty until termination of the flight The captain s instructions are to receive compliance from other crewmembers even if they differ from written procedures or other instructions Other crewmembers should bring any order that differs from written procedures to the captain s attention how ever if the order still stands it is to be complied with without question The pilot in command is responsible for the safety of the passengers crewmembers cargo and airplane The established chain of command on the aircraft is 1 Captain 2 First officer and 3 Flight attendant 3 1 Operational Control FAR 121 535 Extracted in part Each pilot in command has full control and authority in the operation of the aircraft without limitation over other crewmembers and their duties during flight time whether or not he she holds valid certificates authorizing him her to perform the duties of t
153. members The basic purpose of the MEL is to permit an aircraft with inoperative equipment to continue operation with limitations to the first airport where repairs or replacements may be made It is the responsibility of the flight attendant to report any inoperative equipment to the captain The captain will then consult the MEL to determine the necessary course of action to be taken If applicable the cockpit crew will provide information to the flight attendant on the procedures necessary to comply with the MEL require ments The captain or delegated cockpit crewmember is the only crewmember with the authority to determine that an item constitutes a no go situation 3 27 Seatbelt Sign Illumination It is the responsibility of the flight attendant to ensure that an announcement is made whenever the fasten seatbelt sign is turned on cycled during flight A cabin compliance check is to be completed by the flight attendant whenever the fasten seatbelt sign is turned on cycled during flight A flight attendant announcement is to be made at regular intervals when the seatbelt sign is on for prolonged periods or when passengers do not comply when the sign is illuminated 3 28 Crew Coordination Crew coordination is the concept of working together as a team The operations of the airplane are dependent upon all the crewmembers together While rank determines chain of command each crewmember duties and responsibilities are equally im
154. mpliance with FAR 121 through the company manual system The goal of the manual system is to provide instruction and information necessary for personnel to perform their duties in accordance with the applicable federal aviation regulations FARs and to the highest degree of safety possible Suggestions for changes to the manual that enhance safety passenger convenience or efficiency of opera tions are encouraged Compliance with company policies FARs and the requirements of each operations specification is mandatory 1 0 2 References to External Publications FAR 121 135 b 3 To facilitate cross referencing federal aviation regulations AVSA Operations Specifications and related com pany manual sections are indicated parenthetically where appropriate As the various company manuals are revised to reflect changing policies and procedures minor deviations may become evident It is the manual holder s responsibility to contact supervisory personnel for clarification Company officers and supervisors may supplement this manual when necessary with detailed instructions in the form of training bulletins memoranda and interoffice correspondence for daily operations 1 0 3 Gender Neutral Reference Where used in this manual typically gender specific terms such as he his or him are considered to be gen der neutral and are used with reference to both male and female genders 1 0 4 Regulatory Words Phrases Shall is used in an imperative sen
155. n of material and air craft components for the SD3 60 Non flammable and fire resistant materials have been used as much as prac tical throughout the cabin Sophisticated fire detection systems are incorporated in the baggage compartments Means of detecting and extinguishing fires in the engine compartments are also provided There are three hand held fire extinguishers on board the aircraft one in the flight deck and two in the passen ger cabin Each bottle is equipped with a pressure relief device There is also an indication that the bottle has been discharged When this happens the red disc on the side of the discharge head will be missing Independent fire extinguishing discharge systems are fitted in each baggage compartment The portable fire extinguisher carried in the flight deck may be connected to the forward baggage discharge system The flight attendants are responsible for the operation of the hand held fire extinguishers in the cabin and must be able to extinguish a fire in the rear baggage compartment A fire extinguisher is located in the trash recepticle in the lavatory The fire extinguisher is heat activated in the event of a fire in the bin and will discharge an extinguishing agent The flight attendant has no control of this equipment and there is no preflight 7 8 Overhead Storage Compartments There are 12 overhead storage compartments on each side of the cabin and one above the seat row at the rear The total capacity of
156. n s ORE ia e d t ee 9 28 9 29 Fire Prevention Procedures 0 00 cc hh rr 9 29 9 30 Fire Fighting EquipMent o ooooccocoooo eR I m en 9 30 9 31 Fire Fighting Procedures oooocoococooo n bisik 9 30 9 32 Preventing Reignilion zi sg io eee os we RP exes ud eti edid S ua deg 9 30 9 33 Overhead Storage Compartment Fire oococccccccco ees 9 31 9 34 Eavaltory Fito ur A RN A eq Rte wed ee Leder RR E Rus dera e es 9 31 9 35 Galley Fire peer TIT 9 32 9 36 Rear Baggage Compartment Fire ooo ocooococco n 9 32 9 37 Trash Bit Fires x aer RR abc 9 32 9 39 Jagd PP seat de eee hae b t ge dies ae OS DR A 9 33 9 40 Volatile Fuel Fire ooooooooocoooooo hh 9 33 9 41 Aircraft on Ground Fire Outside Cabid oooooccccco ees 9 33 9 42 Aircraft on Ground Fire in Cabin 2 0 0 0 teen eens 9 33 9 43 Electrical Power Failure 0 0000 rrr 9 33 9 44 Aircraft on Ground Suspected HAZMAT in Cabin 0 000 ccc ee 9 34 9 45 Aircraft Inflight Suspected HAZMAT in Cabin 00 000 cee ee 9 34 9 46 Accident or Illness Inflight 2 0 0 00 eee eae 9 34 9 47 Accident or Illness On the Ground 0 2 0 eee ene eens 9 35 9 48 Death of a Passenger Inflight 1 0 0 0 eee 9 35 9 49 Security Threats dose ee tae ee reb ee ee E de bd REPE REDE Res Eee PR D eee 9 35 9 50 Hijacking and Commandeering 00 0 ccc eee nn 9 37 9 51 Hijacked Aircraft Notification llle RI
157. n s discretion 9 43 Electrical Power Failure Immediate Action A Notify the captain of location and extent of power failure B Keep passengers calm There will only be minor inconvenience such as toilet won t flush lights in cabin won t work F If an electrical power failure occurs during daylight e Safe flight operation of the aircraft is not affected G If an electrical power failure occurs at night e Use a flashlight to check on each passenger and keep them calm NOTE An electrical power failure may result from a number of causes ranging from a tripped circuit breaker to generator failure The extent of the electrical power failure may be confined to a small area such as the galley lavatory or cabin lighting system or may include the entire cabin Flight Attendant Manual Freedom Emergency Procedures Air xx Revision 17 05 01 09 Page 9 34 9 44 Aircraft on Ground Suspected HAZMAT in Cabin Immediate Action A Notify ramp agents B Investigate suspected item If HAZARDOUS MATERIAL is found C Notify passenger s that the item must be promptly removed from the cabin D Inform ramp agents of the situation E Report to the captain NOTE Immediate deplanement will result should the passenger refuse to cooperate 9 45 Aircraft Inflight Suspected HAZMAT in Cabin Immediate Action A Notify the captain B Investigate suspected item If HAZARDOUS MATERIAL is found C If possible identify the item Immediately isolate the
158. n the Cabin The designated cabin crewmember is responsible for ensuring the proper stowage of all carry on baggage Carry on items that cannot be stowed must be delivered to the ground agent to be processed as checked bag gage The volume of carry on items will likely exceed stowage capacity well before floor or overhead compartment weight limitations are approached However care must be taken to observe the loading of compartments in order to ensure that loading limits are observed Overhead compartments must have items stowed to permit easy closing of the compartment door Removal of items to other areas or re stowage within the compartment may be necessary to achieve this Carry on baggage is not permitted in overhead compartments or any other area whose carriage interferes with crew access to emergency equipment or blocks passengers view of the no smoking fasten seatbelt or exit signs Before closing the door the flight attendant will check that all hand carry items are properly stowed under the seat or in the overhead compartments Normal size walking canes will fit in the overhead compartments Others are to be placed along the cabin wall next to the seat Cane stowage is to be in compliance with the specific provisions of FAR 121 589 e otherwise canes will be placed in the baggage compartment 6 0 3 Handling Carry On Baggage Which Can Not Be Properly Stowed Carry on baggage that does not meet Freedom Air s size or weight limit
159. nd personnel and indicate where it was found e g seat number location If an article with identification is found immediately after passengers deplane give the article directly to the ground agent so that the passenger may be paged and the article returned 3 25 Medical Assistance Required Onboard Should medical assistance be required on board an announcement is to be made asking for the assistance of individuals who have medical training such as M D Doctor of Medicine e DO Doctor of Osteopathy e R N Registered Nurse e LPN Licensed Practical Nurse e LVN Licensed Vocational Nurse N P Nurse Practitioner or e E M T Emergency Medical Technician Record the name address phone number and degree of all persons who assist on the Incident Report Form FA 0006 which must be filed regarding the incident Emergency Medical Kit The emergency medical kit is located in the right rear overhead storage compartment above seat 9A It can be opened only by qualified medical personnel and with authorization from the captain A contents list is attached outside of the kit Flight Attendant Manual Freedom General Policies amp Procedures Air xx Revision 20 10 12 10 Page 3 16 3 26 Minimum Equipment List The FAA has provided certain deviations for operating aircraft with select items or components inoperative These items are listed defined in appropriate aircraft manuals available to the cockpit crew
160. ng It is the responsibility of each flight attendant to attend all scheduled training classes required to maintain cur rent qualified status 3 5 1 Initial Operating Experience In accordance with FAA approved initial training flight attendant trainees are required to accomplish an initial operating experience IOE ride for qualification The flight attendant receiving IOE may not serve as a required crewmember FAR 121 434 e A flight attendant must for at least 5 hours perform the assigned duties of a flight attendant under the supervi sion of a flight attendant supervisor qualified under this part who personally observes the performance of these duties in part in part flight attendants who have satisfactorily completed training time acquired in an approved training program conducted in a full scale except for length cabin training device of the type airplane in which they are to serve may substitute this time for 50 percent of the hours required by this paragraph 3 5 2 Recurrent Training FAR 121 427 Extracted in part A Recurrent training must ensure that each crewmember or dispatcher is adequately trained and currently proficient with respect to the type airplane including differences training if applicable and crewmember position involved B Recurrent ground training for crewmembers and dispatchers must include at least the following 1 A quiz or other review to determine the state of the crewmember s or dis
161. ng should include an introduction of the crewmembers departure enroute and destination weather appropriate open logbook write ups and other pertinent information the captain considers necessary for the safe conduct of the flight In order to standardize crew briefings the following information is considered to be the standard crew briefing If there is anything the captain desires to be conducted differently it will be discussed as an exception to the standard crew briefing The above information is not intended to outline all duties for which the crew is responsible but only to clarify those duties responsibilities covered by the standard briefing Security Briefing Prior to beginning a flight or a series of flights with a particular crew the captain will brief the crew on the spe cific manner in which the pilot in command wants in flight incidents to be managed Prior to each flight segment the captain will brief the crew on any significant irregularities or occurrences that may affect the security of the flight The flight attendant or pilots will be notified of the presence of a Federal Air Marshall FAM on board the air craft and of all specific threat information received from the FAM s team The FAM must be notified of any LEO VIP deportee or prisoner on board the aircraft The identity of the FAM must not be disclosed to passengers or anyone else who does not need to know The flight attendant will manage unruly or abusive
162. north to avoid traffic when your destination is actually south e Be careful of the impression your announcement makes on passengers and Announce arrival delays Flight Attendant Manual Freedom Passenger Announcements Air xx Revision 25 06 11 12 Page 11 2 Do not Blow into the telephone to test the system Make announcements during take off initial climb or landing unless necessity requires Make your announcement too long Make announcements too frequent e Go into detail to describe mechanical problems or repair Use the term mechanical difficulty Use servicing where appropriate Make abrupt announcements that would tend to startle passengers Blame other operators or agencies in any situation or Dwell on a delay after offering a simple apology 11 1 Briefings and Announcements Welcome Briefing Hafa adai ladies and gentlemen and welcome aboard Freedom Air flight to In prepa ration for our departure all hand carried items must be placed completely under the seat in front of you keep ing your foot area clear or in an overhead storage compartment Passengers seated in rows 1 and 10 may be called upon to assist in the unlikely event of an emergency Please refer to the emergency briefing card located in the seat pocket near you If you are unable or choose not to perform one or more of these functions please let me know at this time Individual Exit Row Briefing You are seated in an exit r
163. nsibility of deplaning with unaccompanied children The flight attendant is to personally advise the children not to deplane until he she is available to escort them DO NOT LEAVE UNACCOMPANIED CHILDREN UNATTENDED e The flight attendant is responsible for these children until they are released to designated guardians or Freedom Air ground personnel e Upon arrival the flight attendant is to deplane with the children and after viewing identification of the guardian and obtaining the guardian s signature on the Young Travelers Information Form surrender the children to the designated guardian e f no guardian is available or the child is changing aircraft the child is to be surrendered to the Station Manager along with the remaining copies of the Young Travelers Information Form e Each child is to be given an individual safety briefing In addition advise each child that his her best behavior is expected during the flight Children are not to be allowed to assist in service presentation Freedom Flight Attendant Manual Air Ax Passenger Handling E 2l e Onboard the aircraft the flight attendant is responsible for the comfort and welfare of the child Assistance should be offered as required and as time permits in the areas of unwrapping food service amenities e A flight attendant is NOT to carry a child whether accompanied or unaccompanied NOTE Children under 15 years of age whether accompanie
164. nt during an irregular operation is a lack of information In order to maintain effective control it is vital that the captain flight attendant and ground agents communicate and coor dinate to keep the passengers advised Announcements should be made approximately every 15 20 minutes during any delays It is the responsibility of the flight attendant to ensure that these announcements are coordi nated with the cockpit crew On extended delays projected to be 30 45 minutes in length drinks juices are to be offered from hand trays in the main cabin In delay situations anticipated to be lengthy the flight attendant is to coordinate with the captain and ground personnel to elect which of the following is appropriate based upon the anticipated length of delay passenger attitude and circumstance of the irregularity e Snack service e Request additional beverage supplies or e Deplane and board later 3 24 Lost Found Stolen Articles Inflight When a passenger reports that a personal article has been lost stolen inflight an Incident Report is to be com pleted with the passenger s name address and description of the article If the article is suspected stolen include any statements from the passenger which lead him her to that conclusion However never make any accusatory statements to the passenger or to any passenger who may be suspected Refer the matter to the Station Manager upon arrival If an article is found onboard give it to grou
165. nual Air xx Emergency Procedures Revision 17 05 01 09 Page 9 39 Immediately after receiving instructions from the captain the flight attendant will deplane the passengers using the regular passenger entrance This should not be accomplished with haste of an emergency evacuation The biggest factor to consider during evacuation is injuries The flight attendant shall join the passengers as soon as everybogy is clear of the aircraft Keep all passengers together and especially keep an eye on the passenger who notified you of the bomb 9 52 2 Bomb Suspected Ground WARNING Do not enplane passengers If passengers are on board the aircraft when the threat is received quickly but safely deplane all passengers back to boarding area and have them TAKE ALL CARRY ON ARTICLES with them Keep all passengers together in the boarding area 9 52 3 Bomb Suspected In Flight Pilots If a passenger makes a bomb threat in flight or if the information that there is a bomb is received in flight Proceed immediately to the nearest suitable airport Advise ATC and the company of the situation Upon landing taxi to the area designated by tower away from the terminal and other congested areas PD 2 Slowly and deliberately evacuate the aircraft 5 Assist in the search of the aircraft If you find the bomb leave it alone and contact the authorities Flight Attendant After receiving the threat report from the captain the aircraft will divert t
166. o Qc wand ctp SUR USA 10 03 12 TOCS adag an tuba eee oe on eee PO sich PP 10 03 12 TOC BG uua Onsen shoe ce ee heer bad Keg x ed es A durae RECO Race ei d 10 03 12 prec e DTE 20 nt ee TEEN SENER 10 03 12 TOUD B esa eee prc A Ge Rack S ANT 26 nu PI 10 03 12 List of Effective Pages EE a O E E e EE n 10 03 12 LEP s cem LIC rm 10 03 12 LEP eee eee ee eee eee ee aces denk ZB ls ERXT PREX ee ee eee EE 10 03 12 LERA nede Nea ease ees 26 REP EE 10 03 12 Chapter 1 Introduction EEE EE EO O Sad en 10 12 10 EET ee eee rm 2 Luz kc duh RaGebw x EX PRORA A 10 12 10 TEUER c ETT 10 12 10 I T rre 20 tuuc ed Ue ROC SCR ICE ees we ma 10 12 10 Record of Revision EE A Ro kg dx 05 01 09 RA C eee pacc 05 01 09 lc rmm EEE EE oes 05 01 09 RAGAS ETE EE ENE ODE PE DATI rr 05 01 09 Chapter 2 Administration CRT I sverdene Sende 05 01 09 EEE Sars Aa a A ET a Mines ub edis Patcr 05 01 09 Chapter 3 General Policies amp Procedures d b wax Se ee Reb eee eee CRR PS RETTERE EE 10 12 10 EEE A 20 EEE EE 10 12 10 gt EE EET DR EP EUR 09 28 11 gt EEE eee ee a dae aa r EEE EE RE 09 28 11 EN EE EN EE cedem ds boi EE EE EE EE 10 12 10 gt SEERE DE PER NE CRT 2 NT PEEL EEE RE 10 12 10 EEE EEE EEE woken we ud bet wed OG Sed fette 10 12 10 FN CU EE RR US NE 10 12 10 JO pare HA VEGGE Ro de iow sa Wa noe EEE EE 10 12 10 gt AG EE cT 2 EEE ERT 10 12 10 A NTG haces eg 2 E
167. o the buckle To tighten pull on the strap Keep your seat belt fastened low and tight And to release lift up on the top portion of the buckle Federal law requires compli ance with all lighted information signs and compliance with crewmember instructions concerning the use of the seatbelts Also please check that the arm rests located between the double seats are lowered during taxi takeoff and landing Our aircraft is equipped with personal flotation devices In the event of a water landing pull the vest out from the pouch beneath your seat tear open the package and place the vest over your head Fasten the straps around your waist and buckle it Tighten the strap by pulling on the loose end To inflate the vest pull on the red tab only as you exit the aircraft If the vest fails to inflate blow into the red tubes located on the side of the vest Federal law prohibits removal of a life vest from the aircraft This is a non smoking flight Smoking is prohibited at all times Smoking is also prohibited in the aircraft lava tory Federal aviation regulations require passenger compliance with the lighted passenger information signs posted placards and areas designated for safety purposes as non smoking areas Federal law also prohibits tampering disabling or destroying of the smoke detector in the aircraft s lavatory and requires compliance with crewmember instructions in regards to these items All portable electronic devices including cell
168. o the nearest suitable airport After your briefing from the captain refer to the Explosive Device Quick Reference Checklist and follow the procedures listed 1 Begin a systematic search of the aircraft cabin by starting at the rear of the aircraft at the flight attendant station and check all general areas for anything unusual Instruct passengers to discontinue the use of portable electronic devices Continue the search throughout the cabin s general areas Overhead storage compartments under unoccupied seats etc and report back any findings to the captain 4 f nothing is found the report is credible and there is a real possibility of an explosive device being on board it is now time to enlist the help of passengers 5 Turn on cabin lights to BRIGHT and make the announcement located on the Explosive Device Quick Reference Checklist 6 Have passengers check their carry on baggage and the area around them for anything unusual Remind them not to touch or move anything that they cannot identify as theirs Be methodical and systematic in your search If something is located notify the captain immediately and most importantly DO NOT TOUCH THE ITEM Take note of what the item looks like where it is and how it has been placed Explosive experts may ask these questions while you are en route to the airport 10 When the aircraft lands the aircraft will taxi or be towed to a location on the airport that is away from the terminal
169. oarding Anyone requesting including those with disabilities and or minors Stand at door and greet passengers Watch for large carry on bags and have bag tag ready If needed discreetly give a seat belt extension to those who need one moo W gt Perform welcome briefing Prior to Closing Door Check seat belts fastened and seat backs in upright position Check tray tables stowed Check overhead baggage properly stowed and bins latched Perform exit row briefing to passengers seated in row 1 and 10 Check that lavatory is empty Check service items stowed and secured Check you have all proper documentation Iommoogmsp Perform passenger count and inform PIC of 1 Passenger count 2 Passengers seated and cabin ready and 3 Emergency equipment secured Flight Attendant Manual Freedom General Policies amp Procedures Air Revision 20 10 12 10 Page 3 6 I Inform passenger service agent of number of passengers seated in each emergency exit rows J Close the door After Closing Door Sterile cockpit begins 3 6 3 Phase 3 Taxi NOTE Immediately inform the cockpit if you are not ready to taxi must stop the taxi or must return to the gate A Perform Before Takeoff and Safety Briefings B Sit down and fasten seat belt shoulder harness C Ifthere is a lengthy delay visually recheck cabin and perform apology announcement D Upon completion of all briefing inform cockpit that cabin is secured and ready
170. ocated in the compartment under the flight attendant panel aft of the passenger boarding door The flight attendant is responsible for the operation of the fire extinguishers in the cabin and must be able to use it to extinguish a fire Each bottle is equipped with a pressure relief device As an indicator that the bottle has been discharged the red disc on the side of the discharge head will be missing Pre flight Check e Correct amount on board e Silver lock pin inserted through lever and handle 300 series only e Tamper proof wire intact 300 series only e Red disc not missing e Expiry date next inspection due date and e Correctly stowed Flight Attendant Manual Freedom Emergency Equipment Air xx OPERATION OF FIRE EXTINGUISHER Remove extinguisher from stowage Pull out silver lock pin breaking tamper proof wire Hold upright lift handle Aim 6 feet away directly at the base of the fire and oc fF on Press lever sweep side to side PREFLIGHT CHECK 1 Expiration date Pressure gauge is in the green section Correct stowage Correct amount on board the aircraft and gv UIN Ensure tamper proof wire is still attached 8 3 Emergency Flashlight Federal aviation regulations state that each crewmember on each flight have readily available for his use a flashlight that is in good working order Flashlights provide extra lighting for flight cabin crew in an electrical failure emergency Self t
171. on by United States FAA or NTSB investigators without adequate representation Outside the United States jurisdiction however crewmembers must comply with local regulations Any statements should be confined strictly to the known facts avoiding speculation or opin ion The company may require a report from all crewmembers involved in any aircraft incident or accident including deadheading crewmembers Crewmembers on duty are required to take a drug and alcohol test 9 3 Unusual Incidents Flight attendants will always notify the captain if anything occurs in flight such as excessive smoke sparks flames oil leakage from the engines cabin smoke vibration unusual sounds or suspicious actions or com ments by passengers The captain will take the appropriate measures after an evaluation of the situation Proper application of crew resource management techniques will increase the communication between the flight attendant and cockpit crew Many reports from the flight attendant will not affect the safety of the aircraft but nevertheless each report must be checked The earlier the emergency situation is recognized and dealt with the fewer hazards exist Assess conditions before you act in any situation Look listen and think before you act Once the situation is identified remain calm Panic is contagious The more secure you are in the knowledge of your emergency procedures the less likely you are to panic 9 4 Emergency Situational Aw
172. ory The flight atten dant seat is located at the galley unit Freedom Flight Attendant Manual Air xx Description of SD3 Aircraft Revision 17 05 01 09 Page 7 3 Passengers enter the compartment through the boarding door on the left side at the rear of the compartment Passenger entry steps shall be installed at this door to facilitate boarding B AFT BAGGAGE FIRE EXTINGUISHER PORT F A CONTROL PANEL EMERGENCY LIGHT SWITCH amp RESET F A LIFEVEST GALLEY SWITCHES amp FIRST AID KIT 2 HALON EXTINGUISHERS LIGHTING CIRCUIT BREAKER PANEL INTERPHONE MICROPHONE Emergency Exits The SD3 60 has a total of 4 emergency exits with an additional hatch type exit in the cockpit above the first offi cer s seat There are 2 window exits located at the front of the cabin and two floor level exits at the rear Cockpit Ditching AE Hateh L 7 3 Passenger Boarding Door The aircraft has a manually operated passenger boarding door It is possible to operate the door from both inside and outside the aircraft A warning light in the cockpit indicates that the door is not locked Flight Attendant Manual Freedom Description of SD3 Aircraft Air xx Revision 17 05 01 09 Page 7 4 Normal Operation To open e Place left hand under top step With the right hand push up on the stair release latch Gently pull up and out with the left hand and let the steps drop into the floor mounts trunnion brackets
173. ot require an assistant to travel with a special needs passenger However for safety rea Sons a safety assistant may be required for the following passengers A In an incubator or stretcher B Who because of a mental disability is unable to comprehend or respond appropriately to safety instruction C Who has mobility impairment so severe that a person is unable to physically assist in his or her own evacuation of the aircraft D Who has both visual and hearing impairments that the passenger cannot establish some means of communication with carrier personnel If the passenger requests or the booking is made with a safety assistant Freedom Air will make every effort not to separate the safety assistant and the passenger with disabilities The assistant is charged the normal fare If the passenger does not have or want an assistant but the agent determines that an assistant is required then the following steps are taken A Askthe passenger to make a self assessment The physical requirements of the passenger are found on the briefing card as appropriate for example the person with disability is not sitting in an exit row therefore has to exit through the door window but does not have to open it The mental and language ability requires comprehension of crewmember s instructions regarding movements stated on the briefing card B If passenger s self assessment is positive i e an assistant is needed Freedom Air will book the
174. ottle if you should need it 10 Repeat extinguishing procedure 11 Identify source of fire and ensure fire is out 12 Reseat passengers if required 13 Report to the captain 14 Monitor closely for the duration of the flight 9 34 Lavatory Fire An immediate indication of possible fire in the lavatory could be the setting off of the smoke detector Immediate Actions Classify fire Notify the captain If smoke is present DON PBE Remove fire extinguisher from stowage and test fire Move any passengers from the vicinity Check for intensity of the fire by feeling lavatory door with the back of your hand If door is cool OPEN and investigate for location source of fire If door is HOT crack open door just enough for fire extinguisher nozzle to fit through O o uoc RoIWNmc When location is found or when door has been cracked open discharge contents of fire extinguisher and close door 10 Retrieve second fire extinguisher bottle and repeat the above actions as is necessary 11 Identify location source of fire and ensure fire is out 12 Report to the captain 13 Monitor closely for the duration of the flight Flight Attendant Manual Freedom Emergency Procedures Air Ax Revision 17 05 01 09 Page 9 32 9 35 Galley Fire Galley fires may involve electrical wiring Therefore it is important to be familiar with the electrical switches and circuit breakers for the galley equipment Immediate Actions Classify fi
175. ourier with valuable or confidential cargo or e The preservation of perishable cargo experiments on or testing of cargo containers or handling devices or the operation of special equipment for handling cargo A person listed above when deadheading to an assignment A person performing duties as an honor guard A military courier or a flight crewmember of another commercial operator or military operation or ox A dependent of an employee of the certificate holder when traveling with the employee on company business Freedom Air will not operate an airplane carrying a person covered above unless each person has unob structed access from his seat to the pilot compartment or to a regular or emergency exit The captain must have a means of notifying each person when smoking is prohibited and when seatbelts must be fastened The airplane has an approved seat with a seatbelt for each person The seat must not be in a position to interfere with crewmember duties Unless the company has signed an agreement with another certificate holder or the passenger is a Freedom Air employee the general manager must approve all ACM requests before the PIC may approve the request The flight attendant s seat may be used on cargo only flights in accordance with FAR 121 583 This seat does not require admission to the flight deck The captain has the authority to allow any person covered under this paragraph to be admitted to the cockpit The PIC is
176. out prior warning You must be alert for the clues that tell you an emergency situation is develop ing The most obvious indicators of potential emergency are Freedom Flight Attendant Manual Air xx Emergency Procedures Revision 17 05 01 09 Page 9 3 A Impact forces B Smoke or fire C Unusual noises D Unusual attitudes of the aircraft and E Sparks 9 5 30 Second Review Before each take off and landing you should prepare yourself for a possible emergency by using the 30 sec onds review Consider such things as e Weather conditions and airport facilities e Taking off over land water e Command to brace and brace position e Voice commands e Signal to evacuate and evacuation commands e Exit location and operation e Alternate exits and re directional commands Equipment location and operation e The location of possible ABP able bodied passengers with particular attention to military and airline personnel who can assist you e The location of those passengers who will need special assistance physically challenged unaccompanied minors pregnant women elderly etc and e The evacuation checklist land water 9 6 Crew Members During Emergencies Most emergencies are unanticipated There are no set procedures established to handle this type but the fol lowing guidelines should be remembered 1 Evaluate Try to determine what type of action you are going to take and what will be your best exits
177. ow Please look at these requirements Show briefing card and point to exit row requirements Are you willing to meet these requirements Do you have any condition that will prevent you from performing these duties Will you suffer any harm from performing these duties Do you not wish to per form these duties Before Takeoff Announcement This is Freedom Air flight now ready for immediate departure welcome aboard For security rea sons the doors located at the front of the cabin are the flight deck doors No unauthorized person should attempt to approach or enter the flight deck at any time Freedom Flight Attendant Manual Air xx Passenger Announcements Revision 25 06 11 12 Page 11 3 Safety Briefing Ladies and gentlemen welcome aboard At this time would like to point out the safety features onboard our Shorts SD3 60 aircraft please follow along with the safety information card located in the seat back pocket in front of you while explain Our aircraft is equipped with four 4 emergency exits Two 2 window exits are located in the front portion of the aircraft in row one 1 and two 2 floor level exits are located in the rear of the aircraft in row ten 10 Exit signs are overhead clearly pointing out the exits as well as track lighting along the floor which will illuminate in the event of an emergency Please take a minute to locate the exit nearest you To fasten your seatbelt place the flat metal portion int
178. pared food and drinks C Assistance to a semi ambulatory person to and from the lavatory This service does not involve lifting or carrying a person D Assistance in stowing items including mobility aids and other assistive devices E Provide timely and effective communication with passengers with vision or hearing impairments regarding access to information provided to other passengers weather flight delays etc Ground Agents and Flight Attendants are NOT required to A Assist in actual eating B Assist within the restroom or assistance with elimination function C Provide medical services 4 5 7 Acceptance of Service Animals Dogs trained to assist the blind and deaf are accepted under certain conditions when advance arrangements have been made with the governing authorities of the country the animal is entering or transiting Freedom Air will accept dogs trained to lead the blind and to assist the deaf without charge when the dog accompanies a passenger who is dependent on such an animal These animals however will not be carried unless proper permits are obtained for entry into the country or territory of destination and countries or territo ries of transit where such permits are required and only if the evidence of possession of such permits is pre sented prior to reservations being made If any country or territory on the route prohibits the entry of dogs such carriage will be refused It should be understood also t
179. parent death onboard an aircraft no member of the flight crew shall make the pronounce ment of death No passenger even though he may be professionally qualified is to make the pronouncement of death Freedom Flight Attendant Manual Air General Policies amp Procedures Revision 23 01 02 12 Page 3 13 The station of intended landing will be notified by the cockpit crew and arrangements will be made for the indi vidual to be taken to a hospital where death may be pronounced in accordance with usual procedures Flight attendants are to complete thorough documentation of the event on the Incident Report Form FA 0006 The Incident Report is found in the flight attendant documents pouch on the aircraft 3 21 Emergency Communication Notification Procedures In the event of an emergency the cockpit will notify the flight attendant by pressing the flight attendant call but ton 3 times which will give a series of three double chimes This signal indicates that an emergency exists which requires immediate communication with the cabin crew Upon hearing this signal in the cabin the flight attendant is to proceed directly to the cockpit for instructions from the captain Should the emergency notification originate from the cabin the flight attendant will press the pilot call button numerous times to indicate that there is an emergency situation at hand The pilot in command will decide if it is necessary for the flight attendant to proce
180. passengers unless the situation requires law enforcement action If the FAM intervenes the flight attendant will follow his instructions A crewmember may be asked to make an announcement that a FAM is on board Flight Attendant Manual Freedom General Policies amp Procedures Air xx Revision 23 01 02 12 Page 3 12 3 18 2 Passenger Briefing Requirements FAR 121 571 Safety Briefing The FAR and company requirements for the content of the Safety Briefing are incorporated into the announce ments located in chapter 11 of this manual The order and content is to be followed to ensure consistency and compliance The safety briefing must be given prior to each takeoff and must include the items listed in FAR 121 571 e No smoking regulations including when where and under what conditions smoking is prohibited e Briefing must inform passengers that federal law prohibits tampering with disabling or destroying any smoke detector in an airplane lavatory smoking in lavatories and when applicable smoking in passenger compartments e Compliance with lighted information signs posted placards and all crewmember instructions e Location of emergency exits and floor proximity lighting e Use of safety belts and how to fasten and unfasten e Location of required emergency flotation means and e Explanation of Safety Information Card The safety briefing may be given by electronic means if it is available Individual Briefing Passengers
181. passengers will be offered preboarding opportunity It is the responsibility of the flight attendant to ensure that an appropriate personal safety briefing is accomplished prior to takeoff if applicable 4 10 Non English Speaking Passengers Every effort is to be extended to non english speaking passengers to accommodate them with the courteous service standards which are offered to all passengers If a multilingual flight attendant is onboard every attempt should be made to establish communication Freedom Flight Attendant Manual Air Ax Passenger Handling ll ANNE A 4 11 Pregnant Passengers Women in any stage of pregnancy will be accepted for transportation in accordance with 14 CFR Part 382 Seating Restrictions See Exit Row Seating Section 4 4 4 12 Prisoner Acceptance It is the responsibility of the station manager to observe the prisoner and make a determination that the pris oner will not require unreasonable attention from Freedom Air employees and will not endanger other passen gers employees and or property Each prisoner must be accompanied by an appropriate law enforcement officer Two 2 officers are required if the prisoner is considered to be maximum risk FAR 108 21 A Captain s Weapons Notification Form FA 0003 must be filled out The pilot in command and the flight atten dant are to be notified that a prisoner is going to be boarded and also notified if a change occurs in the seating of such persons
182. patcher s knowledge with respect to the airplane and position involved 2 Instruction as necessary in the subjects required for initial ground training by 121 415 a as appropriate including emergency training not required for aircraft dispatchers and 3 For flight attendants and dispatchers a competence check as required by 8121 421 b and 121 422 b respectively C Recurrent ground training for crewmembers must consist of at least the following programmed hours unless reduced under 8 121 405 e For flight attendants group turbo propeller powered airplanes 10 hours Flight Attendant Manual Freedom General Policies amp Procedures Air Ax Revision 21 09 28 11 Page 3 4 3 6 Flight Attendant Standard Operating Procedures Phases of Flight 3 6 1 Phase 1 Reporting for Duty A Prior to reporting for duty ensure you have the following 1 2 3 Airport SIDA badge Company badge and Passport B Report to duty at Dispatch Office 45 minutes prior to departure C Sign in and meet captain for flight briefing Preflight Check A Boarding aircraft check ladder security B Emergency equipment check 1 o onan Fw DN Fire Extinguishers 2 a Expiration date and b Security Flight attendant life vest check package is not opened secured and expiration date PBE security date and moisture indicator is not pink Operation of emergency exits First aid and emergency medical kit check seal not
183. ployee or b The passenger has a physical or mental handicap that would prevent the passenger from exiting the aircraft under his own power in the event of an emergency This handicap can include blindness loss of hearing physical movement challenges and mental incapacitation 2 The passenger will be asked by a Freedom Air agent to make a self assessment in order to determine if he will be able to exit the aircraft in an emergency without assistance NOTE A Freedom Air agent includes a Company employees at the counter gate or those assisting in the boarding process b Flight attendants and c Pilots 3 If the passenger determines that an assistant will be required to exit the aircraft the assistant will be allowed to board the aircraft after purchasing the ticket at the normal fare for that passenger 4 The Freedom Air agent will also make an assessment of the passengers handicap If the agent believes that assistance is required Freedom Air will provide an assistant for the passenger by whatever means practicable 5 This assessment will be made as soon as possibly in the boarding process so as to prevent a departure delay If the assessment is made at the counter at the gate or during boarding the employee making the assessment must relay this assessment to the flight attendant 6 The final assessment will be made by the flight attendant in coordination with the pilot in command Freedom Flight Attendant Manual Air
184. portant to conducting a safe operation You have something valuable to offer Do not be afraid to offer it 3 29 Intermediate Stops FAR 121 393 b FAR 121 393 b allows for passengers to remain on board while the aircraft is on the ground at intermediate stops provided the proper number of flight attendants are onboard Freedom Air will allow passengers to be onboard during fueling operations provided the following e The flight attendant is to remain at the flight attendant station e The main cabin door opposite the fueling side is open e The emergency exit opposite the fueling side is open 3 30 Flight and Rest Requirements Freedom Air applies the pilot flight and rest requirements to flight attendants FAR 121 476 c Because our aircraft has fewer than 31 passenger seats and a payload of 7 500 or less we may operate under Part 121 by using the flight duty and rest requirements of part 185 FAR 121 480 Upon arriving at Dispatch to report for duty the flight attendant will record the arrival time on the Flight and Rest Time Sheet Form FA 0007D IN box Any time a flight attendant arrives at Freedom Air and makes him self available to fly will be considered a duty day Some flight attendants work other jobs such as reservations or accounting This time is considered duty time because they are available to perform their flight duties and working other jobs is not considered rest FAR 135 273 Off duty or rest is time away from
185. proved CRSs on an Aircraft The regulations contained in 8 121 311 prohibit the use of certain types of CRSs during ground movement takeoff and landing However during the cruise portion of the flight Freedom Air permits the use of any type of child restraint including those prohibited from use during ground movement takeoff and landing 4 8 Immigration Detention Passengers Deportees Immigration detention passengers deportees may be accepted under normal reservation procedures Pas sengers with this status must meet all other conditions of carriage Freedom Air will not accept responsibility for guarding such individuals at origin in flight destination intermediate stations or at points of unscheduled landing These individuals will normally be escorted to the airport and placed onboard the flight by U S immi gration officers Procedures for Handling Ground personnel shall inform the pilot in command and the flight attendant of the seat assignment of the deportee e The pilot in command is to be advised when a seat change of the deportee occurs The flight attendant will receive the deportee s documents from the Immigration officer If the deportee s desti nation and the flight destination are the same the envelope is to be presented to the passenger prior to arrival If the deportee is continuing beyond the flight destination the documents are to be given to the agent meeting the flight 4 9 Elderly Passengers Elderly
186. ps ae Bee E 05 01 09 T nens LES REB SERES RA NE E EEE EEE ee 11 21 11 EE EEE TETTE EEE SEE ER 11 21 11 TT A euee sper EEE EA 11 21 11 PS Gece ct Stina det fale TEEN atte RP M eR WES PB dope bien deel koe ae eds 11 21 11 ENE E S EAA E TE EE E EE A NE EE 05 01 09 rV EE ER EEE EE EE EEE 05 01 09 A tim Be aid Sch a Or Ba he A EE 05 01 09 TU ae 17 cirio HORS4 know 05 01 09 Chapter 8 Emergency Equipment Bl eee ee ee ee ere ee ee Se ee ee ee E TREET EE EE VE 06 11 12 B liora kassa RIA 2D ske peak RU eee 06 11 12 o EE EE EE EE D O S R SSE 10 03 12 Odia erre A RR Re ea ee HERES BEES 10 03 12 oe ee eee ee ee I EC ee ee ee jp 2646s r ee 05 01 09 e EIE NES NA PS dE accus oa UNES ae eae 05 01 09 EEE 51S ebd ed Rudd SE p TT TEILT 05 01 09 Buses dito i uL aU dd prec 05 01 09 O s eae er PIE EE Martes EE V dE 05 01 09 onore EET A ei PER tia we E E 05 01 09 Bell 222406 ricota rra io ide eee MT vistes ean 05 01 09 gt EEE EEE EE p sanere Ge Siena eee doe kn aE 05 01 09 Chapter 9 Emergency Procedures ENE wae ean eee Ge eae te tae ME donate aaa Pu we ee ES doce 05 01 09 EE A RETI EE TELLE rat rU PTT PERPE EDEN 05 01 09 US ish de beer QW eR KE REG A ERE E Ae Ed Rs d rr ye Res io 05 01 09 Bub EE eee er ee rr e pr be IH ies CEP ERE SERERE RR ee 05 01 09 GB asken REG EREREERER Oa dg Exc CR OR A 05 01 09 s TU RTT dd dedos aeo EN NH RE 05 01 09 IT eee ee RARE AR RN RU RECEN A If sess EE A RARI ES E ES A 05 01 09 D EEE OT Ee Oe ROR eet ID error Sores Wee
187. r indication of fire in the area of a specific exit is extreme heat on the interior surface of the exit If conditions permit continue to open exit and proceed with the evacuation After opening an exit the flight attendant will proceed to open other usable exits provided it is safe to do so The flight attendant must be aware of passenger flow and must direct passengers to all available exits to increase efficiency during the evacuation Should an exit be blocked by fire water or debris or in any way be inaccessible the flight attendant will block the exit with an ABP and direct passengers away from that exit and towards the nearest usable exit In some instances the nearest suitable exit may not be the assigned exit i e an opening in the fuselage The flight attendant while assessing the situation will make the determination of whether the alternate exit is more appropriate 9 8 4 Evacuation Commands Leadership can be established and maintained by shouting directional commands These commands must be memorized for use in an evacuation Use a cadent voice to shout commands This will prevent the otherwise natural tendency of the voice to rise and therefore suggest panic Bend Over Heads Down Stay Down If a crash is imminent shout loudly Bend over Heads down Stay down to give passengers some preparation for the impact The flight attendant should repeat these instructions until the aircraft has come to a complete stop Eva
188. r of physical force to gain access to the flight deck A threat to enter the cockpit even if delivered in an understated manner is a threat to gain control of the aircraft and use it as a weapon of mass destruction All passengers will be told to stay in their seats the cockpit doors checked to ensure that they are securely latched The captain will immediately declare an emergency select transponder code 7500 and land at the nearest suitable airport If time permits notify Dispatch or the nearest station An immediate landing is neces sary to reduce the time the hijackers will have to carry out their intentions The most vulnerable targets for a hijacker intent on immobilizing a pilot are the head neck and throat The head neck and throat of a pilot at his duty station should be well protected from intrusion by bulletproof cockpit doors Jumpseat riders or other able bodied personnel shall do everything in their power to prevent hostile invasion of the flight deck In the event that the cockpit doors are forced the fire axe is an excellent weapon Additionally the flight attendant should use all available resources to prevent an intruder from penetrating the flight deck area Use Federal Air Marshals other law enforcement officers and able bodied passengers to overwhelm the intruder or intruders to prevent a cockpit breach The pilot flying should be protected from the intruder at all costs Freedom Flight Attendant Manual Air xx Emer
189. r other dangerous weapons may ever be accepted for carriage on the Flight Deck It is the responsibility of the station manager to ensure that the proper credentials have been checked and the captain has been notified with a Captain s Weapons Notification form Persons with firearms are treated as nor mal passengers unless accompanying a prisoner 5 4 Crewmember Interference FAR 121 580 No person may assault threaten intimidate or interfere with a crewmember in the performance of the crew member s duties aboard an aircraft being operated Flight Attendant Manual Freedom Flight Safety Air xx Revision 19 04 28 10 Page 5 10 5 5 Smoking Freedom Air has a no smoking policy except in designated areas The aircraft ramp terminal building and other such public places are not so designated 5 5 1 Smoking in the Aircraft Including Charters As a matter of policy the no smoking sign is illuminated at all times during all flights Passengers are advised not to smoke via the normal briefing announcement Flight attendants will ensure compliance with this policy Passenger Non Compliance The FAA requires enforcement of the regulations by crewmembers The role of the crewmember is to ensure that the passengers comply with the smoking regulations by providing them with information and if necessary a formal written notice that non compliance is a federal offense If the subject of smoking and or no smoking is a controversial issue
190. r xx Revision 19 04 28 10 Page 5 8 Intentionally Left Blank Freedom Flight Attendant Manual Air Ax Flight Safety Revision 19 04 28 10 Page 5 9 5 2 Sterile Cockpit Procedures As per FAR 121 542 activities in the cockpit that are not required for the safe operation of the aircraft are pro hibited during sterile cockpit phases of flight Sterile cockpit phases of flight include all ground operations and all other flight operations conducted below 10 000 feet except cruise flight This period will apply from taxi until end of climb and when descending until blocking in at the gate after landing During this time activities in the cockpit not required for the safe operation of the aircraft are prohibited Prohibited activities include non safety related interphone and radio calls announcements log book entries nonessential conversations personal electronic devices PED including laptop computers and mobile telephones for personal activities unrelated to duties and responsibilities required for conduct of a flight During sterile cockpit periods the flight attendant is not to enter or call the cockpit unless it is necessary to relay information regarding emergency situations or incidents involving the safety of the passengers and crew Calls requesting gate information or wheelchairs and any non essential conversation are prohibited The end of sterile cockpit phase at the beginning of cruise flight will be indicated by cycling the
191. rcraft assist in assembling them for a head count and aiding any injured persons 9 16 2 First Officer Once operational duties are completed the first officer will assist with the evacuation of those passengers requiring special attention elderly handicapped adults with children etc He will station himself behind his cockpit exit out of the aisle so as to be able to assist the flow of passengers out of the exit but not blocking the aisle himself He should avail himself of any emergency equipment required for example a fire extinguisher in the event of a fire If he deems it appropriate he may exit the aircraft to assist passengers deplaning and direct them away Duties 1 He will check for a fire and ensure that the proper exits away from the fire are opened 2 He will check the aisle for clearance and that the passengers are freely moving to exits He will check for prop rotation and that the front exits are available for use 3 He will check the seats with the assistance of the flight attendant for any passengers remaining or stuck in their seats Be sure all passengers are being evacuated 4 Hewill take any required emergency equipment After the passengers have evacuated and are away from the aircraft assist in assembling them for a head count and aiding any injured persons Flight Attendant Manual Freedom Emergency Procedures Air xx Revision 17 05 01 09 Page 9 18 9 16 3 Flight Attendant The flight attendan
192. re Notify the captain Turn off all galley electrics Pull circuit breakers as appropriate Remove fire extinguisher from stowage and test fire Move any passengers from the vicinity Use back of hand to feel for heat intensity to identify location of fire o N D o p oO NY Crack open galley compartment door just enough to fit fire extinguisher nozzle o Discharge contents and close door 10 Use second bottle if necessary 11 Identify source location of fire and ensure fire is out 12 Report to the captain 13 Monitor closely for duration of flight 9 36 Rear Baggage Compartment Fire If the pilot s notify the flight attendant of a smoke warning in the rear baggage compartment or if a fire and or smoke is determined to come from the rear baggage compartment Remove fire extinguisher from stowage and test fire Open extinguishing point and insert fire extinguisher nozzle Lock nozzle in place using extinguishing point cover Discharge contents of fire extinguisher Repeat process with second fire extinguisher o pm e 0 Nw gt Report to the captain 7 Monitor closely for duration of flight The first officer will likewise do the same with the cockpit extinguisher This is done as a procedural matter once the smoke warning is given regardless of whether or not one extinguisher appears to have put the fire out 9 37 Trash Bin Fire In the event of a fire occurring in a galley or lavatory trash bin the flap
193. re the safe use of that exit in an emergency may be seated in the desig nated exit row Definition of an Exit Seat Any seat that provides direct access to an exit including all of the seats in the row from the fuselage to the first aisle inboard of the exit and only those seat rows from which passengers may go directly to an exit without entering an aisle Seats which are separated from exits by galley units lavatories closets or other partitions or barriers that act as obstructions and seats where a passenger must enter an aisle to gain access to an exit are not considered exit rows The designated aircraft exit seats are identified by a placard that reads no children this row Freedom Flight Attendant Manual Air Ax Passenger Handling A E Selection Criteria for Exit Seat Assignment Passengers who are eligible for exit seat assignment must Have no pre existing condition that might cause personal harm or prevent the person from performing all of the functions listed below Be with no one who requires special care such as a small child that would prevent the person from performing all of the functions listed below Read well enough to understand the instructions provided by the carrier in printed or graphic form for opening exits and other emergency procedures See well enough to perform all of the functions listed below Persons may wear glasses or contact lenses Hear well enough to understand commands in the language
194. regroup and count heads to make sure everyone is out 4 He will aid injured passengers 9 17 Prepared Land Evacuation Anticipated evacuations occur with warning This will allow for some preparation although time is very limited The most important items to check are seatbelts and tray tables ensuring that they are fastened and stowed With additional time the flight attendant will check smoking explain brace position and assign able bodied passengers 9 17 1 Captain The captain will be responsible for coordinating with the other flight crewmembers With each additional minute of time the better the evacuation will be A plan should be formulated for getting the people out of the plane The captain will remain in the cockpit until his duties are completed he will then proceed to a position at the cockpit entrance allowing free access in the aisle but in a position to observe the entire evacuation inside the aircraft Freedom Flight Attendant Manual Air xx Emergency Procedures Revision 17 05 01 09 Page 9 19 Duties 1 He will determine extent of the emergency 2 He will notify ATC and company of the emergency 3 He will advise the flight attendant of the nature or the emergency time available and cabin preparation required Also ensure method of brace command is understood 4 If possible avoid landing until e Emergency equipment and crew are standing by e Passengers are instructed in evacuation procedures and e Aircra
195. require an individual briefing for a variety of reasons They may be physically challenged or unac companied minors It is the responsibility of the flight attendant to ensure that each individual requiring special assistance is given an individual briefing prior to departure Guidelines to follow are e f individual is unable to move to an exit without assistance the briefing must include an explanation of where and when to exit and an inquiry shall be conducted as to the most appropriate manner in which the individual may be assisted e They will exit through the nearest exit in use after all other passengers have deplaned upon command of the flight attendant e Information delivered to the remainder of the cabin occupants via the Safety Briefing must be reviewed with the individual if applicable e All information contained in safety service announcements is to be reviewed with each special assistance passenger as applicable 3 19 Weight amp Balance Customer Count The flight attendant is responsible for Ensuring that each passenger sits in his assigned seat An accurate passenger count is given to the captain Reseating any passenger as requested by the captain or dictated by the exit row seating requirements Only with the captain s approval fulfilling any passenger reseating request and cR oO DN Ensuring that passengers remain in their assigned seats 3 20 Death of an Employee or Passenger In the event of an ap
196. responsible for ensuring that the ACM either in the flight deck or in the flight attendant s seat during cargo only operations is briefed on the following 1 Smoking 2 Use of seatbelts and shoulder harnesses 3 Location and operation of emergency exits 4 Location and operation of emergency equipment including the PBE and 5 Calling to the attention of the pilots any unsafe or unusual events that affects the safety of the flight Freedom Flight Attendant Manual Air General Policies amp Procedures Revision 21 09 28 11 Page 3 3 3 4 Requirements for Flight Attendant FAR 121 391 a 1 Extracted in part Freedom Air shall provide at least one flight attendant on each passenger carrying airplane having a maximum payload capacity of 7 500 pounds or less and having a seating capacity of more than 19 but less than 51 pas sengers 3 4 1 Certification The flight attendant is responsible for giving the training records clerk a copy of his current flight attendant cer tificate including any renewed newly issued or reissued FAA certificate The flight attendant must possess an FAA issued flight attendant certificate and provide it upon request within a reasonable period of time defined by the FAA as 15 days Upon notification of the FAA that an individual has demonstrated the proficiency to be a flight attendant the individual will be considered to be holding a certificate and treated as such 3 5 Flight Attendant Traini
197. rhead cockpit exit 2 Without assistance be able to manipulate the exit by grasping pulling pushing turning or otherwise operating the exit mechanisms and observer s seat operation Without assistance be able to push shove pull or otherwise expeditiously open the emergency exit Be able to reach all exits Be able to don and use PBE Be able to locate and use the seatbelt and shoulder harnesses without assistance from crewmembers os o Possess sufficient visual capacity to perform the specified physical capabilities with regard to emergency exits operating mechanism and emergency equipment without visual aids beyond contacts or eyeglasses 8 Possess sufficient aural capacity to hear and understand instruction by the crewmembers without assistance beyond a hearing aid 9 Possess the ability to adequately impart information orally to the crewmembers 10 Possess the ability to read and understand instructions related to emergency evacuation procedures and equipment provided by Freedom Air in text or graphic form such as the briefing card and 11 Possess the ability to hear and understand oral instructions from the crewmember Additionally the individual who is authorized to enter the cockpit must have a completed FAA 8430 6 Admis sion to Cockpit form be verified through the CASS computer database system or verified through Freedom Air identification procedures Refer to ARINC Appendix in the Passenger Service Manual
198. s REPORT TO CAPTAIN CABIN READY Take seat Secure seatbelt and harness LANDING IMMINENT 30 SECS PRIOR TO IMPACT Command from CAPT SHOUT BEND OVER HEADS DOWN repeatedly Assume crew brace position AIRCRAFT COMES TO A COMPLETE STOP Await instructions from crew If given the EVACUATE command OR if you must initiate an evacuation Unfasten seatbelt and harness Turn ON emergency lights SHOUT REMAIN SEATED DETERMINE SAFE EXIT EXIT CLEAR EXIT BLOCKED Open exit e Redirect passengers to clear exit e SHOUT RELASE SEATBELTS COME THIS SHOUT THIS EXIT IS BLOCKED GO THAT WAY WAY ONCE PASSENGERS ARE AT THE EXIT LAND WATER SHOUT JUMP AND RUN e SHOUT INFLATE VEST JUMP Control evacuation while continuously assessing conditions Ensure all passengers have evacuated the aircraft WHEN READY TO EVACUATE AIRCRAFT SHOUT CAPTAIN I M OUT OF HERE Take emergency equipment with you ASSEMBLE SURVIVORS TOGETHER PERFORM HEAD COUNT TREAT FOR ANY INJURIES Flight Attendant Manual Freedom Air st Emergency Procedures Revision 17 05 01 09 Page 9 27 9 26 Unprepared Evacuation Quick Reference EVACUATION UNPREPARED LAND WATER EMERGENCY WARNING FROM CAPTAIN BRACE FOR IMPACT SHOUT BEND OVER HEADS DOWN STAY DOWN repeatedly Assume Brace for Impact position AIRCRAFT COMES TO A COMPLETE STOP If given the E
199. s an infant seat or child restraint device e Any device without an approval label e Booster seats with no approval label or shoulder harness e Vest and or harness type devices except Aviation Child Safety Devices ACSD bearing FAA aircraft approval labels e Belt extensions that attach to the parent or the parent s restraint e Any device that positions a child on the lap or chest of an adult 4 7 6 Carry On and Checked Baggage Allowances Policies regarding CRS Carry on and checked item allowances for children vary depending on whether or not a seat is purchased for the child If a seat is purchased for a child the standard carry on baggage and checked baggage allowance apply If a seat was not purchased for an infant that infant does not have a carry on or checked baggage allowance However the following items are allowed over and above the carry on allowance for the adult traveling with an infant e Approved safety seat for lap or ticketed child may also be checked e Umbrella stroller for lap or ticketed child e Diaper bag for lap or ticketed child 4 7 7 Infant Seat or Child Restraint Devices No ticket If a ticket is not purchased for the infant under two years of age An approved child safety seat can be carried on board e The device cannot be used in a seat unless there is an unoccupied seat available next to the adult traveling Due to many events that occur during the last several minutes before departure time we canno
200. se May and should are used in a permissive sense to do the act prescribed and the phrase no person may or a person may not means that no person is required authorized or per mitted to do the act prescribed Include s means include s but are is not limited to 1 0 5 Page and Paragraph Numbering This manual s page numbering system is composed of a two block digit whereby the first block refers to the chapter The second block refers to the page of the chapter For example 2 4 is page four of chapter 2 Para graphs shall be numbered with the first block in accordance with the chapter number and the second block sig nifying the sequential paragraph number In paragraphs these two blocks will be separated by a period For example 2 5 is paragraph five of chapter 2 Sub paragraphs follow the same guidelines adding a third block to signify the sequence of such sub paragraphs 1 0 6 Change Bar The table of contents will show a bar to the right of the listed item to indicate within the latest revision a change addition or deletion that affects the corresponding paragraph For the pages within the manual chap ters each paragraph or sub paragraph that is changed will display a bar in the right margin indicating which text was revised Flight Attendant Manual Freedom Introduction Air Ax Revision 20 10 12 10 Page 1 2 1 1 Flight Attendant Manual 1 1 1 Distribution The following methods of distribution are used e Hand de
201. seat e A passenger may request to be relocated to another seat and does not need to disclose the reason why The passenger is to be relocated expeditiously to a non exit seat and notification given to the ground agent as to the seat involved a voluntary move This action is to be accomplished prior to the entry door closure e The flight attendant must ensure that a visual check is conducted to verify that no exit seat is occupied by a passenger who is unable to perform the required functions This visual check must be performed prior to the entry door closure e Before closing the aircraft door the ground agent must receive a verbal verification from the flight attendant that no Exit Seat is occupied by an unqualified passenger The flight attendant will also specify if any seat changes were necessary to relocate an unqualified passenger from an Exit Seat Example Seat 1C exchanged with seat 8C or Seat 1A moved to empty seat 7A e Designated exit seats can be identified by the placard No Children This Row on the window and or sidewall of the aircraft Refusal of Transportation A passenger may be denied transportation only if e The passenger refuses to comply with instructions given by a Freedom Air crewmember or other authorized employee regarding exit seating restrictions or e The only seat that will accommodate the person s handicap is an exit seat Non Compliance e If a tactful and discreet request resolution is ineffec
202. seatbelt sign Again at the top of descent the seatbelt sign will be cycled to indicate the beginning of sterile cockpit phase until parked at the gate 5 3 Weapons in the Cabin Armed Passengers No person may carry a deadly or dangerous weapin either concealed or unconcealed in the cabin or cockpit on any Freedom Air aircraft except when meeting any of the following conditions e Officials of Federal State Municipal or County Governments who are authorized to carry firearms and are doing so in the line of duty e Law enforcement officers including military police escorting a prisoner Officers returning from prisoner escort may carry a weapon provided they have the proper authorization and documentation Other persons specifically authorized by Freedom Air e The official carrying the weapon must have presented his her identification to the Ground Agent and the flight attendant must be aware of the individual and seat assignment before boarding e A Captain s Weapons Notification Form FA 0003 will be completed for each individual This form will be given to the captain by ground personnel and the flight attendant will be notified regarding the seat assignment of the armed individual s e f more than one armed individual is boarded on a flight the flight attendant is to discreetly advise each armed individual and all crewmembers of the seat assignment and destination of the other armed individual s or e No firearms o
203. sort because of the high probability of evacuation injury to the affected passenger The flight attendant and pilots will use any other means to evacuate as the situation dictates 9 8 5 Passenger Redirection When only a few passengers are left at your exit look around to determine if you should redirect passengers from another exit to your exit When making this judgment take into consideration the time it takes to get their attention to tell them what you want them to do and the time it takes them to move to your newly designated exit If an exit is jammed or becomes unusable redirect the passengers to a usable exit It is possible that you may have to physically block the exit and point them in the right direction while holding your arms in an X E g Exit blocked go that way pointing It is likely that just pointing will not be enough to redirect passengers Do not hesitate to aim the passengers physically that is grabbing the shoulders and turning them around There are no requirements to be polite You may yell scream shout curse or do anything you deem necessary to get the passengers to turn around Just get them moving and out of the aircraft 9 9 Unwarranted Unneeded Evacuation In the event that an evacuation was started and not needed an inadvertent command was given to evacuate or passengers started to evacuate unnecessarily without command the evacuation should be stopped The flight attendant will in a loud vo
204. struct which exits are to be used if there is any doubt He will account for the location of all crewmembers He will check inside the aircraft for anyone under the seats e g babies REN After exiting the aircraft gather the evacuees together in a group for rescue The grouping should take place away from the plane so it can sink without endangering anyone in the water 9 22 2 First Officer The first officer once operational duties are completed will assist with the evacuation of passengers requiring special assistance such as elderly handicapped adults with children etc He will station himself behind the cockpit exit to the side of the aisle so as to be able to assist the flow of pas sengers out of the aircraft but not blocking the aisle himself He will proceed to any area that may need his assistance Duties 1 Make sure the life vests are on but not inflated If expedient he could enter the water before the completion of the evacuation and assist passengers to a central rallying point 2 Checkthe aisle for clearance and that the passengers are freely moving to exits 3 Checkthe seats for any passengers remaining or injured Be sure that everybody is being evacuated 9 22 3 Flight Attendant The flight attendant will coordinate with the captain to determine the details of the emergency and for any spe cial instructions such as a signal for when to assume the brace position If time is limited condense activities
205. t the captain will record the discrepancy in the Flight Maintenance Log If it is a non airworthiness item such a passenger convenience or cosmetic item the flight attendant or captain will document the discrepancy in the Cabin Discrepancy Log Form FA 0135 located in the cockpit Every 24 hours the log will be checked by a mechanic who will process the entry Upon completion of a log it will be sent to the Operations department for a trend analysis Non Airworthiness Guideline Entrance Lavatories Boarding music Flushing system Floor coverings Lighting system Cabin lighting except for emergency lighting Air vents Main Cabin Galley PSU lights vents call button Coffee maker Arm rests Galley lighting Sidewall ceiling panels Trash container Moldings Drain Soiled seat covers Floor covering Carpeting Airworthiness Guideline Entrance Main Cabin Exit operation Overhead bins that do not latch properly P A and interphone Seat tray tables that do not stay locked in the closed position F A seat assembly belt restraints Emergency floor lighting Lavatory Galley FAA required signs placards Galley equipment latches Smoke detector Freedom Flight Attendant Manual Air General Policies amp Procedures Revision 20 10 12 10 Page 3 15 3 23 Irregular Operations Delays The primary cause of passenger disconte
206. t OR Erg bee are 3 11 3 18 1 Crew Briefing Captain s Standard and Security Briefings oooooooooommmoo 3 11 3 18 2 Passenger Briefing Requirements auuuuannnae nevn eee eae 3 12 3 19 Weight amp Balance Customer Count 0 0 00 cca 3 12 3 20 Death of an Employee or Passenger nen 3 12 3 21 Emergency Communication Notification Procedures 00 0c cence eee 3 13 3 22 Inoperative Cabin Equipment asaan eee 3 14 3 23 Irregular Operations Delays 1 2 0 2 0 00 cece 3 15 3 24 Lost Found Stolen Articles Inflight 0 0 0 0 000 cece tee 3 15 3 25 Medical Assistance Required Onboard 0 000 c eects 3 15 3 26 Minimum Equipment List szoc arras esp Orra ep eee 3 16 3 27 Seatbelt Sign Illumination nenesa naana 3 16 3 28 Crew Coordination s 000 3 16 3 29 Intermediate StopS 1 2 0 0 ccc tee 3 16 3 30 Flight and Rest Requirements 20 0 eee 3 16 3 31 Oxygen Enhancers Medical Oxygen ooococcoccc ra nn 3 18 3 32 Cabin Cockpit Signals 0 00000 3 19 3 92 4 Gall B ttot ceini eb pesca desse id leds 3 19 3 32 2 Seatbelt Sign Cycled 0 0 eee ee 3 19 3 32 8 Turbulence Communications llis 3 20 3 33 Charter Flights Supplemental Operations 0 00 0 cect ees 3 20 3 34 Cockpit Jumpseat Procedures o o ooooococoo eh 3 20 3 35 Company Property xa iakin ce Suge ER KE RAT ERR a Bea go aoe seede 3 21 3 36 Additional Seat
207. t be certain that an unoccupied seat that meets the above criteria will be available until the final boarding process Freedom Flight Attendant Manual Air Ax Passenger Handling ll A Cv e f an unoccupied adjoining seat is not available the gate agent will check the infant seat child restraint device to your final destination Please check with the gate agent for further details Freedom Air is not responsible for damage to infant child restraint devices and loss damage of any items attached to the device whether these items are checked at the ticket counter or the gate Infant child restraint devices include but are not limited to strollers and car seats For taxi takeoff landing during turbulence or when the Fasten Seatbelt sign is on Freedom Air allows the use of only FAA approved infant seats child restraint devices that are certified for use in aircraft Forward facing CRS with Internal Harness Aft facing CRS with Internal Harness Example of a CRS ACSD Approved through Example of a Backless Booster Seat STC and under 21 305 d Flight Attendant Manual Freedom Passenger Handling Air Revision 22 11 21 11 Page 4 16 Approved Booster Seat Non Approved Booster Seat The CRSs in the following image would be approved The CRSs in the following image would not be for use during all phases of flight approved for use during all phases of flight Passenger Use of Non Ap
208. t each passenger as an individual Every employee has the specific responsibility to do everything within his power to bring a satisfactory conclu sion to any complaint that is brought to his attention 4 1 Conditions of Acceptance 4 1 1 General Guidelines Freedom Air will accept passengers that have A Any disability B Any disability related physical appearance and or C Any disability related behavior that is 1 Voluntary or involuntary 2 Considered annoying other passengers or 3 Aninconvenience to other passengers Reasons for refusal to board a passenger due to a direct threat may include A Any person threatening the safety of 1 Himself 2 Other passengers 3 Any crewmember or 4 The aircraft B Any person in violation of TSA regulations or C Any person with a communicable disease 1 With severe health consequences 2 That is determined by a directive issued by Center of Disease Control for our area or Public Health or 3 Linked to pandemic determinations by Public Health and or CDC Flight Attendant Manual Freedom Passenger Handling Air Revision 20 10 12 10 Page 4 2 4 1 2 Refusal to Transport 14 CFR 382 19 In accordance with 14 CFR 382 Freedom Air will not refuse transportation to anyone with an involuntary behavior that may offend annoy or inconvenience crewmembers or other passengers while remaining compli ant with FARs and security regulations Freedom Air may determine that there
209. t or planning of flight operations or in flight monitoring of aircraft equip ment or operating procedures if their presence on the flight deck is necessary to perform their duties and have been authorized in writ ing by a responsible supervisor listed in the operator s manual as having that authority i e certifi cated dispatchers flight followers simulator instructors on duty mechanics and for all cargo oper ations animal handler s hazard ous material handler s those responsible for cargo security cargo handler s necessary for the loading and unloading or testing evaluating of cargo cargo contain ers or loading equipment NOS 121 547 c 3 or 121 547 c 5 Certificate holder s verification process amp proce dures IAW the manual required by 121 133 NOTE Employees of traffic sales and other air carrier departments not directly related to flight operations cannot be considered eligible unless authorized under 8 121 547 a 4 Revision 19 Flight Attendant Manual Flight Safety 04 28 10 Freedom Air Page 5 6 d Individuals employed by another part 121 certificate holder whose duties with that part 121 certificate holder require an airman certifi cate and who is authorized by the part 121 certificate holder operat ing the aircraft to make specific trips over a route NOS 121 547 c 4 Certificate holder s verification process amp proce dures IAW the manu
210. t stops During a normal landing with an emergency stop or a takeoff that is not completed aborted the biggest factor which influences fatalities and injuries is the use of seatbelts For this reason and the fact that most takeoff accidents occur with little or no warning seatbelts are required for all pas sengers during takeoff and landing Since a well functioning flight crew can decrease the fatalities there is a regulation that the flight crew must wear shoulder harnesses during takeoff and landing to prevent injury This restricts the flight attendant to the assigned seat Fire Fire represents the biggest hazard to safety in the aircraft Passengers and crewmembers are separated by only very thin pieces of aluminum from gallons of aviation fuel Once a fire has started the most modern fire fighting equipment can do little to prevent major injury The best defense against this danger is to run Get as far away from the fire and the aircraft as possible Fires spread with unbelievable speed There are two ways in which fires can cause injuries 1 Heat and the resulting burns and 2 Suffocation The two hazards work together against people Heat can disable the victim and suffocation can kill or suffoca tion can disable and heat can kill Either way during an evacuation both aspects of the fire must be consid ered The best way to counter the effects of both of these hazards is to evacuate Distance is the best way to counter the effec
211. t will be in charge of the cabin He will also determine which exits are to be used If no instructions are received from the pilots and indications are that an impact is about to occur The flight attendant ill shout Bend over heads down stay down and at the same time assume his own brace position The flight attendant will proceed once the aircraft has stopped to the primary exit He will stay at the exit and ensure there is an orderly flow of evacuation there Duties 1 The aircraft will most likely be endangered by fire The flight attendant will open the exits on the side away from the fire If there is no fire he will use both sides 2 The flight attendant will ensure an orderly flow of passengers out of the aircraft preventing panic yet keeping the flow moving If a passenger should stop at an exit freeze they shall be positively assisted out of the cabin Instructions will be positive enforcing rapid departure out of and away from the aircraft but not so rapid so as to instill panic into the passengers At the door or window if a passenger attempts to bring his carry on baggage with him the flight attendant will make a quick decision If the bag interferes with the evacuation he will take the bag and dispose of it clear of the egressing passengers If the removal of the bag interferes with the evacuation more than the bag does he will allow the passenger to keep the bag 3 He will move people away from the aircraft and
212. tain s instructions When information is received from any source that there is the possibility of sabotage or that a bomb is on board the aircraft immediate action must be taken ALL threats are to be taken seriously whether the threat is made on the ground or in the air Threats are made for a variety of reasons but it is not for the crew to make judgments in this area The crew will merely react as if a bomb has been planted on board They will notify ATC and the company unless the company has notified them and the company will further notify law enforcement authorities If a passenger notifies a flight attendant or pilot that a bomb is aboard the flight ask the person WHO placed the bomb onboard and WHERE it is located This information will be treated as confidential and not dissemi nated to other passengers thereby preventing confusion and panic If you suspect a bomb may be aboard your flight first 1 Remain calm 2 Notify the captain immediately Remember that fear is contagious Passengers will pick up on this from you YOU are in charge of the cabin and likewise should be assertive with your directions REMAIN COMPOSED COLLECTED AND CONTROLLED If a flight attendant is notified by the pilots of a bomb scare he is to notify the passengers that the aircraft is making a precautionary landing to conform to regulations and that the passengers will be further informed later by the crew upon landing Freedom Flight Attendant Ma
213. ted in this area If the suspect bomb can be safely moved or you have reason to believe that it is about to explode place the bomb on the lavatory floor cover it with blankets towels coats or any soft impact absorbing material and close the door Seat cushions provide excellent absorbing material They are fire retardant and will provide good insulation from the effects of a blast If possible try to use wet materials to lessen and absorb the blast Move the passengers to ROWS 1 6 if possible If a device is located and cannot be moved try to secure it in place and cover it with a wet material Relocate passengers 4 rows if possible from the bomb location and be ready for an immediate orderly evacuation from the aircraft once on the ground Mark the location of the bomb or suspected bomb clearly so that the authori ties may readily locate it Freedom Flight Attendant Manual Air st Emergency Procedures Revision 17 05 01 09 Page 9 41 9 52 5 Explosive Device Quick Reference Guide Stay Calm Notify Captain Done General Check Of F A Station Galley Lavatory Cabin Done All Cabin Lights On All Passengers Awake Done ANNOUNCEMENT LADIES AND GENTLEMEN WE HAVE A SITUATION WHICH WILL REQUIRE YOUR COMPLETE COOPERATION ABOVE ALL REMAIN CALM AND DO JUST AS INSTRUCTED WE WILL BEGIN A THOROUGH SEARCH OF THE CABIN IN JUST A FEW MINUTES DURING THE INSPECTION WE ASK THAT EVERYONE REMAINS SEATED UNLESS YO
214. ted visibility adds to the confu sion Prior to impact you should have a flashlight secured and ready for your use A major hazard at night is fall ing over obstacles and hitting the head on hard solid objects Prior to evacuation both the flight attendant and the pilots will turn on the emergency lights Either switch will activate the system but the double procedure will ensure that the lights are on should something happen to either crew member Once you are outside the air craft keep contact with other occupants and regroup Aid any injured passengers 9 20 Ditching Ditching occurs when an aircraft lands on the water for a variety of reasons These reasons could include a double engine failure fire fuel starvation or other non predictable causes There are two types of ditching pre pared and unprepared For either type an evacuation from the aircraft will be necessary once the aircraft has come to a complete stop There are usually at least two major impacts during a water touchdown the first when the aircraft just touches down and the second as it slams to a stop There may be additional impacts depending upon sea conditions aircraft attitude and how many bounces it makes Once the aircraft is down the task of evacuating the passengers from the cabin to the ocean with their flotation equipment must take precedence over everything else Some aircraft sink within minutes or less time while others must be sunk intentionally beca
215. tendant Manual Freedom Emergency Procedures Air AA 05 01 09 Page 9 6 Standard Brace Position for Flight Attendants and Passengers Brace Position for Flight Attendant Sit well back in seat with lower torso firmly against the back of the seat Fasten seatbelt tight and low around the torso just above the legs Feed arms through shoulder harness Place feet together flat on floor and slightly forward of front edge of seat Place hands under thighs with palms facing up Bend head forward with chin against chest Brace Position for Exit Row Passengers Fasten seatbelt low and tight around the torso just above the legs Place feet together flat on the floor and slightly in front of seat Bend forward and rest torso against upper legs Wrap arms around legs Brace Position for Passengers Seated at Rows 2 9 Fasten seatbelt low and tight around the torso just above the legs Place feet together flat on the floor and slightly in front of seat Cross arms and place hands on seat back in front Place head firmly on arms to provide a pad for the head Freedom Flight Attendant Manual Air xx Emergency Procedures Revision 17 05 01 09 Page 9 7 Children Children seated in passenger seats should follow the same procedures as previously described for adults If the seatbelt cannot be adjusted so that it is tight on the child pillows blankets jackets etc can be placed behind the child It is important for small children to rest
216. tes are carried in the aircraft Exceptions to this policy are carriage of narcotic drugs marijuana and depressant or stimulant drugs or substances authorized by or under any federal or state stat ute of any federal or state agency Freedom Flight Attendant Manual Air General Policies amp Procedures Revision 20 10 12 10 Page 3 9 3 15 1 Consumption of Alcoholic Beverages While Deadheading The alcohol testing regulations require random testing of crewmembers to occur while the employee is per forming just before or just after the employee has ceased performing safety sensitive functions Deadheading to or from a flight assignment for purposes of the alcohol testing rules is not considered performing safety sensitive duties The consumption of alcoholic beverages on any scheduled deadhead is prohibited A sched uled deadhead is any deadhead flight contained in an assigned pairing The drinking of alcoholic beverages is not allowed under the following conditions e At any time while wearing a Freedom Air uniform During the eight hour period immediately preceding a scheduled trip or reserve duty FAR 91 17 e At any time while assigned to reserve status e At any time while on duty including deadheading time or e At any time while jumpseating 3 15 2 Passengers Under The Influence of Alcohol Drugs Federal aviation regulation 121 575 states in part that no certificate holder may allow a person to board any of its a
217. th more than one child under two years of age the additional child children must occupy a passenger seat and be ticketed under regular child fare Lap children are not to be seated in an emergency seat row e A passenger may use an approved infant seat onboard the aircraft provided a seat has been purchased for infant use The infant seat may be stowed in an overhead compartment storage bin if no seat is available e The infant seat must be either strapped into a passenger seat or properly stowed at all times e Infant seats are not to be located in an exit row or the row forward or aft of any emergency exit A window seat is the preferred location An aisle seat may not be used if the adjacent window seat is occupied by a person other than the infant s escort e The restraint system must be properly secured to the seat e The child must be properly secured in the restraint system During an emergency evacuation the seatbelt restraint is to remain attached to the infant seat and only the child infant is to be removed from the aircraft Flight Attendant Manual Freedom Passenger Handling Air xx Revision 22 11 21 11 Page 4 12 Adult s Responsibilities The accompanying adult has the following responsibilities when using a child restraint during take off and land ing e Ensure that the restraint system meets FAA guidelines e Ensure that the restraint system functions properly and is free of any obvious defects e Secure the child ac
218. the door and ground stairs will be put in place by the ground crew The stairs will remain stowed on the door at all times To open the door The Emergency Door Operations steps will be followed Do not operate the stairs e Assess conditions clear Turn door operating handle to the right and push out on door until it latches open e Wait for stairs to be positioned for unloading To close the door Reach out rotate the auto lock telescope strut and allow the door to swing shut e Grab the door pull with the left hand and pull door shut e While holding the door shut rotate the door operating handle to the right 7 4 Service Door A floor level emergency exit is provided on the right side of the passenger compartment opposite the passen ger boarding door This exit may also be used as a service door if required Visual means shall be provided to indicate that the door is fully locked and a door open warning light shall be provided in the flight deck Service Door open view from outside of cabin door operating handle internal hankdle guard door operating handle external Normal Operation e To open e Grasp door operating handle and rotate to the right and e Push the door out until it locks open e To close e Press on lever in the hinge edge of door to release latch e Grasp handle and pull door closed and Flight Attendant Manual Freedom Description of SD3 Aircraft Air xx Revision 22 11 21 11
219. the fire has been extinguished be sure smoldering embers are completely out Soak burnt material with water if applicable break apart if it is necessary to be sure it is completely out Reaffirm electrical power is shut off to affected areas Monitor the area until the aircraft is on the ground and fire personnel take over Cabin Furnishing Fire This type of fire usually involves combustible solids found in the cabin To quickly put it out 1 Douse with water juice or any non flammable liquid that is immediately available 2 Reseat passengers if required 3 Report to the captain as soon as possible 4 Closely monitor the area throughout the flight Freedom Flight Attendant Manual Air xx Emergency Procedures Revision 17 05 01 09 Page 9 31 9 33 Overhead Storage Compartment Fire Signs of a fire in the overhead storage compartment may include the smell and signs of smoke excessive heat from the area or even flames Immediate Actions Classity fire Notify the captain If smoke is present DON PBE Remove fire extinguisher from stowage and test fire Move any passengers from the vicinity Or o E c Use the back of your hand to feel for heat intensity along the storage compartments to identify the location of the fire 7 Crack open the overhead storage compartment lid just enough to fit the fire extinguisher nozzle 8 Discharge contents into compartment and close lid 9 Instruct ABP to collect second fire extinguisher b
220. the office When leaving at the end of the day the time will be recorded in the out box The difference between today s out box and tomorrow s in box will be the rest time for the next 24 hour period Only in special occasions will rest periods of less than 9 hours be permitted Ask the director of operations for details The time requirements are listed at the bottom of the sheet for reference Freedom Flight Attendant Manual Air General Policies amp Procedures Revision 24 03 26 12 Page 3 17 Flight time is the time performing duties as a flight attendant while the aircraft is in motion from the time it leaves the blocks at the terminal until it arrives on the blocks at the destination This is commonly referred to as block time Ask the first officer at the end of the day what the block time is Record that number on your Flight and Rest Time Sheet Form FA 0007D The flight time limitations are written at the bottom of this form It is the responsibility of the flight attendant to be sure that he has sufficient rest and does not exceed the flight time lim itation or the rest time limitation In the preflight column the flight attendant will put a check mark if the preflight was accomplished normally before the first flight of the day and there were no discrepancies If there were any abnormalities or discrepan cies it will be noted in the remarks column In the normal operations or incident report column the fli
221. the water level and other times the tail is under water Sometimes the aircraft rests on its side with the right exits above water and the left ones below or vice versa Some aircraft float because the fuel tanks are full of air but the cabin is below the water level If this should occur then the cockpit overhead exit may be used If a ditching should occur all crewmembers must be prepared for the unexpected Usually only a small percentage of people aboard the aircraft are seriously injured from the deceleration More fatalities have resulted because the passengers do not or cannot escape from the cabin or they escape but are unable to remain above the water The survival narratives of actual ditching also stress the fact that survival after ditching is often dependent on swimming ability Strong swimmers usually can save themselves as well as those who can t swim very well If warning of the impending ditching is possible the captain once determining the extent of the emergency will notify ATC and company and should then advise the flight attendant His advising briefing should answer three questions 1 Whatis the nature and extent of the emergency 2 How should the cabin be prepared any special instructions 3 How much time is available to prepare the cabin and passengers Additionally the PIC will state how the Brace Call will be given The flight attendant shall then prepare the passengers for a ditching by explaining pertinent
222. their head on the seat cushion between their legs or over the edge of the seat cushion depending on their height The child should simply bend forward as far as possible Adults With Infants Infants are to be held by the adult on their lap One arm holding the infant protecting the head and the other arm against the seatback in front bending the body forward with head down tucked into arm Never fasten the seatbelt around the adult and infant If an infant restraint system is used follow the manufac turer s instructions Physically Challenged or Pregnant Passengers The brace position for physically challenged or pregnant passengers is the same as those recommended for other passengers Assistance should be offered as necessary Pregnant women should be instructed to fasten seatbelt low below the abdomen so that the force is against the pelvis Blind Passengers With Dogs Place the dog against the bulkhead or seat back and have the owner lean forward and hold the dog against the bulkhead or seat back Have an ABP sit next to passenger and lend assistance Brief the ABP or assistant on the person traveling with special needs 9 8 3 Assessing Conditions Try to ascertain what type of emergency you are having and what exits may or may not be usable It is impor tant to consider the possibility that the aircraft will shift after landing Continue to assess conditions throughout the evacuation both inside and outside the aircraft
223. tilized to scan and screen all carry on baggage to determine if it meets Freedom Air s carry on size and limitations requirements Freedom Air must refuse any carry on bags which do not meet these requirements or which cannot be safely stowed in the passenger cabin The refusal of such bags must be handled in accordance with our policy on handling carry on baggage which cannot be properly stowed Scanning will be done by Gate agents and or employees lifting tickets at Freedom Air facilities The flight attendant when at facilities not normally used by Freedom Air Under normal conditions Freedom Air will accept two carry on items Acceptance of more than two carry on items is permitted when the total dimensions do not exceed the limiting dimensions listed below and the interior cabin stowage capability will permit stowage of the items Approximate limiting dimensions of storage areas are e Overhead storage compartments 9 x 24 x 13 inches max weight 24 Ibs e Under the seats 18 x 16 x 12 Inches Carry on items which appreciably exceed an individual dimension or whose cumulative total width x height x length is appreciably in excess of the cumulative totals are not to be accepted Carry on items which appear too large or irregularly shaped to fit under the seat or in an overhead storage compartment cannot be accepted for cabin stowage Most overhead storage compartments will reach their volume limits well before reaching their weight lim
224. tive when relocating a passenger involuntary move the flight attendant is to notify the captain immediately The captain has the final authority concerning exit seating e The captain will notify the Complaint Resolution Official CRO of the situation The CROs are the Station Managers The CRO will be responsible for the passenger handling and report writing during ground operations The captain and flight attendant must also write their respective Incident Reports documenting the incident 4 5 Passengers With Disabilities or Requiring Special Assistance The Department of Transportation DOT has issued Part 382 regulations which address the subject of non discrimination on the basis of handicap in air travel Part 382 does not replace or overrule existing FAA regula tions Freedom Flight Attendant Manual Air Ax Passenger Handling ll o MEM AA CC Definitions Handicapped Individual Any individual who has a physical or mental impairment that on a permanent or tem porary basis substantially limits one or more major life activities has a record of such an impairment or is regarded as having such an impairment Qualified Handicapped Individual A handicapped individual who validly obtains a ticket comes to the airport for the flight and meets non discriminatory contract of carriage requirements that apply to everyone Non Ambulatory A passenger who is unable to board deplane or move about the aircraft unassisted Ambulatory
225. ts of heat and suffocation Clothing or covering exposed skin helps prevent burns caused by radiating heat for a short time but shortly the cover will heat up and cause burns It could be a temporary measure only while evacuating Suffocation results from the products of fire Carbon dioxide and carbon monoxide are common by products of a fire and a waste product of the body When absorbed into the system a decrease in the physical perfor mance of the victim results Carbon dioxide has a characteristic that it can displace oxygen in the air thus pro viding a suffocating environment Carbon monoxide a poisonous gas that replaces the oxygen in the red blood cells is a by product of incom plete combustion This cumulative poison is expelled from the body when red blood cells are replaced The best method of combating suffocation is to get fresh air and obviously the best place to get fresh air is far from the fire hence evacuation Flight Attendant Manual Freedom Emergency Procedures Air xx Revision 17 05 01 09 Page 9 16 Evacuation Injuries During any evacuation of the aircraft passengers are going to be confused and excited In this state people do not think clearly about their actions and as a result many careless acts are committed These acts can cause injury The types of accidents that can happen are too numerous to list but examples include e Standing up quickly and hitting their head on the ceiling e Falling over
226. ual Freedom Emergency Procedures Air xx Revision 17 05 01 09 Page 9 20 Duties After Impact 1 He will open exits on opposite side of any smoke or fire If no fire is visible use both sides of the aircraft 2 The flight attendant shall ensure an orderly flow of passengers out of the aircraft preventing panic yet keeping everyone moving If a passenger should stop at an exit freeze positively assist that person out of the cabin 3 Instructions will be positive and will have the passengers move rapidly away from the aircraft The commands are Release your seatbelts Come this way for normal routes But if redirection is required the command is This exit is blocked Go that way while pointing 4 Atthe exit the command is Jump Run Once the evacuation is completed and the flight attendant has exited he will assist passengers into a group and count heads to see that everybody is out of the aircraft 9 18 Assistants During Land Evacuation The flight attendant may assign certain passengers to be assistants to ensure the exits will be opened and to assist other passengers out of the cabin The assistant will be briefed and instructed not to open an exit until the aircraft has come to a complete stop and to check for fire before opening the exit Open any other clear exit and get the people out of the aircraft 9 19 Night Evacuation Land Evacuations at night are the same as during the day except for the fact that limi
227. ular phones are prohibited If you have any electronic devices please store them in your carry ons at this time In preparation for our departure please check once again to see your seatbelt is securely fastened all seat back and tray tables are in their full and upright locked positions and all hand carried items are stored securely at this time Seatbelt After Takeoff Ladies and gentlemen for security reasons all passengers are required to remain in their seats with their seatbelts fastened throughout the flight If you require assistance please notify me using your attendant call button located on the panel above you Seatbelt Sign Turned Off Ladies and gentlemen the seatbelt sign has been turned off However we recommend that you remain seated with your seatbelt fastened Seatbelt Sign Turned On Ladies and gentlemen the captain has turned on the fasten seatbelt sign At this time we ask that you please fasten your seatbelts Arrival Before Landing 10 Minutes Out Ladies and gentlemen we have begun our descent to At this time please check to see that your seatbelts are securely fastened low and tight seatbacks and tray tables in their full upright and locked position and all carry on baggage has been stored in an overhead compartment or under the seat in front of you Flight Attendant Manual Freedom Passenger Announcements Air xx Revision 25 06 1 12 Page 11 4 Arrival Turbulence Ladies and
228. umes will provide the best shelter Remove aircraft panels for use as shovels fire reflectors and stretchers Use galley equipment to carry food water and supplies Use flotation devices for additional protection against exposure Utilize seat cushions floor coverings personal clothing and baggage for warmth and protection Utilize all available emergency equipment To allow rescuers to spot survivors in the water they should group together link arms and form a circle with the less able elderly small children etc in the center where they can be observed All survivors should be instructed to adopt the fetal position to conserve body heat and energy To move survivors in the water instruct them to link arms and kick their legs Incapacitated survivors should be linked into the circle with able bodied passengers supporting them After itis Over Do not speak with the press Do not grant an interview unless Freedom Air gives permission 9 25 Flight Attendant Manual Freedom Emergency Procedures Air xx Revision 17 05 01 09 Page 9 26 Prepared Evacuation Quick Reference EVACUATION PREPARED LAND WATER EMERGENCY WARNING FROM CAPTAIN Proceed to station for briefing Repeat back for clarification CABIN LIGHTS ON FULL BRIGHTNESS Prepared Land Ditching Emergency Announcement CHECK BRACE POSITION LIFE VESTS FITTED SECURE CABIN GALLEY AND LAVATORY Select and brief ABPs if time permit
229. ure that the evacuation is being conducted in an orderly manner Issue commands as required concerning which exit to use but remain in the station area Redirect passengers away from the exits below the waterline 3 If time permits remove remaining flotation cushions Recheck cabin to ensure that no one is on board such as passengers stuck in their seats children under the seats babies etc and then exit the aircraft 4 After exiting the aircraft gather the evacuees together in a group for rescue The grouping should take place away from the aircraft so it will be permitted to sink without endangering anyone in the water 9 21 2 First Officer The first officer once operational duties of the aircraft have been completed will assist with the evacuation of those passengers requiring special attention elderly handicapped adults with children etc He will station himself behind the cockpit exit to the side of the aisle so as to be able to assist the flow of passengers out of the aircraft but not to block an exit or aisle Duties 1 Make sure the life vests are on Have passengers take flotation cushion with them Positively assist them out of the exit if need be Check the aisle for clearance and that the passengers are freely moving to exits Check the seats with the assistance of the flight attendant for any passengers remaining in or injured in their seats Be sure that all passengers are being evacuated 9 21 3 Flight Attendants The fl
230. use they have remained floating long enough to become a hazard to nautical navigation You must be prepared for the aircraft to sink rapidly therefore speed of evacuation is important Passengers must be assembled at a point away from the aircraft so as to prevent anyone being dragged under should the aircraft sink rapidly Remain in the immediate area and await rescue Procedures are predicated on ideal conditions the aircraft remains intact no one is incapacitated and the des ignated emergency exits are above water level You must take an appraisal of these conditions and consider the attitude of the aircraft when planning a course of action You should deviate from these procedures as is necessary as the situation changes Freedom Flight Attendant Manual Air xx Emergency Procedures Revision 17 05 01 09 Page 9 21 9 21 Unprepared Ditching Unanticipated ditching may occur and you may not have the luxury of a warning Although any prior indication you have will allow for some preparation time is very limited 9 21 1 Captain The captain will remain in the cockpit until his duties are complete he will then proceed to a position at the cockpit entrance allowing free access in the aisle but in a position to observe the entire evacuation inside the aircraft Duties 1 Give the flight attendant as much warning as possible 2 Once the aircraft has stopped and the cockpit duties have been completed proceed to the station and ens
231. ust arrive at one suitable to the situa tion The correct response and course of action is contained in the training program As much of this is of a sensitive nature it is not spelled out in this manual The key point to remember is to not under any circumstance allow the hijacker to gain access to the cockpit Immediately notify ATC and company Dispatch and through them law enforcement authorities In extreme circumstances force may be needed to resolve the situation If on the ground remain on the ground no matter what threats are being used and if able to evacuate the aircraft do so Flight Attendants The prime course of action is that under no circumstance must the hijacker be allowed to gain access to the flight compartment Another possible response would be resistance When the hijackers are suicidal or attempting to use the air craft as a weapon then the crew may be in a life and death situation Here any type of resistance would be acceptable The flight attendant would have to utilize any possible assistance available This can include e Physically resisting using any item on board as a weapon e Calling the pilots to notify them of the danger e Calling security or law enforcement for help e Enlisting the aid of other passengers In this situation anything goes It is a life and death struggle Pilots Pilots have several courses of action in the event of a hijacking none of which guarantee the end of the hija
232. which is on top or on the front of the trash bin will act as a barrier preventing fire getting out and oxygen getting in Follow standard fire fighting procedures On no account are flight attendants to leave these flaps open permanently to make it easier to put rubbish into the bins Such action would have very serious consequences in a fire situation 9 38 Ballast Fire Fluorescent ballast fires are brief and self extinguishing Notify the captain but be prepared to fight the fire if needed Freedom Flight Attendant Manual Air xx Emergency Procedures Revision 17 05 01 09 Page 9 33 9 39 Flash Fire A flash fire is an instantaneous fire which may occur while the aircraft is being fueled Causes of a flash fire may be e Electrical shorts e Hot sparks e Smoking lit cigarettes 9 40 Volatile Fuel Fire Flammable liquids are always covered with a layer of vapors when mixed with air and ignited It is the vapor not the liquid that burns 9 41 Aircraft on Ground Fire Outside Cabin Immediate Action A Notify the captain B Start deplaning passengers immediately through the clear exit C If necessary start evacuating passengers through the clear exit 9 42 Aircraft on Ground Fire in Cabin Immediate Action A You find the fire you fight the fire Only to save lives or to clear a path for evacuation B Notify the captain C Never leave the fire Delegate duties until ready to evacuate D Deplane or evacuate at the captai
233. wmember may lapse into a state of partial or complete unconsciousness The person may not even be aware it is happening to himself The causes could be minor brain disorders heart attack blood sugar imbalance preoccupation with personal problems or other miscella neous causes The following may assist in the identification of subtle incapacitation or may be indications for pending incapacitation Any abnormal deviations from standard operating procedures Abnormal or loss of cross check pilots Lack of use of Crew Concept Abnormal communication oF ON Inappropriate conversations or responses to questions This clearly demonstrates the need for standardized procedures communication and actions because devia tions from normal procedures is a flag that something could be wrong If incapacitation occurs in the cockpit the remaining pilot will fly the aircraft Under almost every situation an emergency should be declared and medical assistance requested to meet the aircraft upon arrival Should the flight attendant be unable to perform his her duties passengers are a good resource to use to assist in applying first aid The flight should be terminated as soon as practicable at a suitable airport Freedom Flight Attendant Manual Air First Aid Chapter 10 First Aid 10 0 General The purpose of first aid is to provide temporary treatment to the victim until competent professional medical care is available The followin
234. xi and 3 Items that should not be used at any time During pre departure and in flight cabin checks flight attendants need to ensure the appropriate restrictions are complied with during each stage of flight For purposes of this policy the takeoff landing phases will coincide with the seatbelt sign being turned on indi cating sterile cockpit Items that can be used at any time but must be properly stowed during taxi takeoff and landing are Any medically prescribed physiological instrument e g hearing aids pacemakers etc e Electronic watches e Cameras portable video tape recorders e Calculators and e Portable audio tape recorders The following items should NOT be used during the takeoff landing taxi phases of flight and or anytime the seatbelt sign is turned on indicating sterile cockpit e Electronic calculators or entertainment devices and e Personal computers All items will be properly stowed in the overhead storage compartments or under the seats for taxi takeoff and landing Flight Attendant Manual Freedom Carry On Baggage Cargo Air xx Revision 17 05 01 09 Page 6 6 The following items should not be used at any time while onboard the aircraft These include but are not limited to 6 3 1 Televisions AM FM radios Citizen band radios Transmitters of remote controlled toys A transmitting device of any kind and Cellular telephones Weight Assessment of Carry On Baggage Freedom Air s wei
235. y contaminated with blood Blood borne pathogens may enter your body and infect you through a variety of means including 1 An accidental injury by a sharp object contaminated with infections material 2 Pen cuts nicks and skin abrasions even dermatitis and acne and the mucous membranes of the mouth eyes or nose 3 Indirect transmission such as touching a contaminated object or surface and transferring the infectious material to your mouth eyes nose or open skin Universal Precautions is the concept of treating all human blood and certain human body fluids as if they are infected with HIV HBV or other blood borne pathogens The idea of universal precautions should be followed in conjunction with other work practice controls Work practice controls are specific procedures that should be followed to reduce exposure These work prac tice controls are as follows Hand washing Freedom Flight Attendant Manual Air xx First Aid If infectious material gets on our hands the sooner you wash it off the less chance you have of becoming infected Hand washing keeps you from transferring contamination from your hands to other areas of your body or other surfaces If other parts of your body come in direct contact with blood wash or flush with water as soon as possible When hand washing facilities are not available antiseptic towelettes from the first aid kit should be used as a temporary measure As soon as facilities are available wash with
236. y have been injured during impact Be sure all passengers are being evacuated 5 After the passengers have deplaned he will exit with emergency equipment and assist in assembling the passengers away from the aircraft He will also aid injured passengers 9 17 3 Flight Attendant The flight attendant will coordinate with the captain to determine the details of the emergency and for any spe cial instructions such as a signal for when to assume the brace position If time is limited he will condense activities as necessary to accomplish the more important items first and quickly If more extensive time is avail able it is advisable to accomplish the briefing and preparations in steps This will enable him to make more fre quent contact with passengers and to find something for them to do periodically Verbal contacts exert a great influence during emergencies The flight attendant must stay under complete control and act and speak deci sively in a clear calm tone of voice In providing initial information to passengers they should be given general information such as the nature of the emergency the system that will be used in issuing further instructions the possibility of rearrangement of the passengers in order to seat assistants and the type of landing expected Special instructions will be given to passengers to remain seated until the aircraft has come to a complete stop and then proceed to the nearest clear exit Flight Attendant Man
237. y operation are on the unit itself The tape player is located above the galley unit NOTE Both flight attendant and pilot PA selections will override the tape player Tape will continue to play once PA is selected off 7 17 Voice Recorder System The system provides a continuous monitor of the last 30 minutes of flight crew communications and flight com partment sounds and preserves that record in the event of an accident The recorder s endless loop magnetic tape is automatically erased as it records so that only the last 30 minutes of recording is retained This can be erased as soon as the aircraft has landed so that there is no unauthorized access to information Flight Attendant Manual Freedom Description of SD3 Aircraft Air Revision 17 05 01 09 Page 7 12 7 18 Emergency Locator Transmitter The transmitter is activated by an internal inertia switch set at 5g but can also be switched on from an ELT switch in the flight compartment or by a switch on the transmitter itself which is located in the aft baggage com partment ceiling 7 19 Lavatory Compartment The lavatory compartment consists of an electrically operated flushing toilet with provision for emptying from outside of the aircraft The outer wall panel contains a mirror towelette dispenser shelf unit trash container and a toilet paper dispenser Inside the compartment are a return to seat sign cold air outlet and a flight attendant call button 7 20 Galley A

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