View Full Document PDF
Contents
1. 1 of 2 and insert card 2 of 2 4 When the oven beeps longer tones remove card 2 of 2 The oven should reboot and is ready for operation If the display remains blank after 10 seconds a Re insert the smart card b Unplug the oven c Plug the oven back in d Wait 30 seconds and then remove the card from the oven e If the display remains blank contact TurboChef Technical Support at 1 800 90TURBO or 1 214 379 6000 mart Card Reader Slot Smart Card Reader Slot Smart Card Reader Slot ae Smart Card Smart Card Smart Card Gold chip faces the back of the oven Noticeorientation of goldehip Notice orientation of gold chip Figure 14 Inserting Smart Card HhC 1618 Figure 15 Inserting Smart Card HhC 2020 amp HhC 2620 Figure 16 Inserting Smart Card HhC 3240 TurboChef Confidential Material Page 9 of 9 2012 2014 TurboChef Technologies Inc2. and i5 _ ZA onan oe TurboChef Confidential Material Page 7 of 9 2012 2014 TurboChef Technologies Inc Field Service Advisory NGC HHB c3 i5 XxX X X X lt i3 i1 Sota NGo Encore HhC 3240 HhC 2020 HhC 2620 x Xx X X Xx x lt HhC 1618 G5 TSO TDO TDO2 FSA10043 Rev E December 2014 File Date Encore and i1 Model Ovens SAGE 2 Installation Instructions A WARNING Before replacing any oven component ensure the oven is removed from any power source Replacing a component while the oven is plugged in can result in serious injury or death 1 If possible make a backup of the menu currently installed on the oven see service manual 2 Install the SAGE 2 Control Board Figure 1 page 2 3 Determine whether or not the control board needs a firmware update 4 5 6 Ifthe control board in your possession is unprogrammed does not match the type of oven being serviced or the oven is operating slowly e g the oven does not seem to respond will not change screens properly or warm up cook properly complete the Enore and il Model Ovens Firmware Update Instructions below when finished continue to step 4 below Ifthe control board does not need to be programmed co
3. apply to the Encore HhC 1618 HhC 2020 HhC 2620 and HhC 3240 ovens because these ovens each have only one version of firmware Here are a few examples of control board service kit part numbers CON 3007 1 1 CON 3001 1 1 CON 3006 1 CON 3004 2 2 Tornado Tornado 2 i3 PENA Sota NGO Tornado USA Firmware i3 i5 TFT Firmware General Market Menu Starbucks Firmware General Market Menu General Market Menu Starbucks Menu A comprehensive list of part numbers including old service kit part numbers being replaced can be obtained by calling TurboChef Customer Service at 1 800 90 TURBO or 1 214 379 6000 A USB Smart Card Reader Ifa USB Smart Card Reader is included in the kit be sure to install it Failure to install the new USB Smart Card Reader will result in the USB not functioning properly TurboChef Confidential Material Page 1 of 9 2012 2014 TurboChef Technologies Inc Field Service Advisory File _FSA10043 Rev E Date __ December 2014 X NGC NGC Ovens SAGE 2 Installation Instructions A WARNING Before replacing any oven component ensure the oven is removed from any power source Replacing a X HHB component while the oven is plugged in can result in serious injury or death X c3 1 If possible make a backup of the menu currently installed on t
4. complete the C3 Ovens Modify the 40 Pin Connector below 4 Determine whether or not the control board needs a firmware update Ifthe control board in your possession is unprogrammed or does not match the type of oven being serviced complete the C3 Ovens Firmware Update Instructions page 6 when finished continue to step 5 below Ifthe control board does not need to be programmed continue to step 5 below 5 Ifavailable load the backup of the menu made in step 1 see service manual 6 Input the serial number see service manual 7 Ensure proper oven operation C3 Ovens Modify 40 Pin Connector A IMPORTANT This procedure is not necessary if the 40 pin connector s wiring has already been modified as described below A WARNING Before replacing any oven component ensure the oven is removed from any power source Replacing a component while the oven is plugged in can result in serious injury or death Disconnect the 40 pin connector from the control board Remove the wires from pins 35 and 36 Figure 7 Move the wire from pin 37 to pin 35 Figure 7 A DO NH fF Move the wire from pin 38 to pin 36 Figure 7 NOTE Be sure to correctly insert the wire terminal into the connector Each terminal has a flag on one side which locks the terminal into the connector by sticking through the opening on the connector Figure 8 5 Confirm the wire terminals are seated properly into the 40 pin connector b
5. ensure the oven is removed from any power source Replacing a component while the oven is plugged in can result in serious injury or death 1 If possible make a backup of the menu currently installed on the oven see service manual 2 Install the SAGE 2 Control Board Figure 1 page 2 3 Determine whether or not the control board needs a firmware update Ifthe control board in your possession is unprogrammed does not match the type of oven being serviced or the oven is operating slowly e g the oven does not seem to respond will not change screens properly or warm up cook properly complete the i3 and i5 Ovens Firmware Update Instructions below when finished continue to step 4 below If the control board does not need to be programmed continue to step 4 below 4 Set the oven type From the Cooling Down or Off screen press the Info key NCO Press the Down Arrow key to scroll to screen 2 AME eae Pe Fee Press the Set Options soft key Enter 9 4 2 8 as the password EDITMODE ON In the lower right corner of the screen verify that the oven type is LOAD MENU ON set correctly i3 ovens should show i3 and i5 ovens should show lt gt DEMO MODE i5 Figure 10 Si f Ifthe oven type is not correct press the adjacent soft key to COOKMORE ON oaan op change it Figure 10 Oven Type Setup g Press the On Off key to return to the Cooling Down or Off screen 5 Ifavailable load the ba
6. Field Service Advisory File _FSA10043 Rev E Date __ December 2014 Reference ss TurboChef Control Boards X HHB Distribution X c3 All field service personnel X id Application All Tornado Tornado 2 HhB HhB 2 C3 i5 i3 Sota NGO WS Panini Sota Single Mag Encore HhC 1618 HhC 2020 Xli3 HhC 2620 and HhC 3240 model ovens X i1 sotanco SAGE 2 Service Kits Use the following SAGE 2 control board kits to replace all failed control boards on Tornado Tornado 2 HhB HhB 2 C3 X eee i5 i3 Sota NGO WS Panini Sota Single Mag Encore HhC 1618 HhC 2020 HhC 2620 and HhC 3240 model ovens Use the table below to determine which SAGE 2 control board kit to order X Hho 3240 Oven Service Kit Instructions X HhC 1618 i1 Model Ovens Sota NGO WS Panini Sota Single Mag z Tornado Tornado 2 HhB and C3 ovens with SAGE 2 control boards installed can now update the firmware via smart card instead of eprom chip meaning no panel removal is required for future firmware updates In the above part number scheme X represents the type of oven firmware or configuration that will be pre loaded or pre set to the control board Y represents the menu settings that will be pre loaded to the control board NOTE X does not
7. ard programming does not match the type of oven being serviced X c3 A CAUTION The oven will be inoperable if the firmware update is unsuccessful X i5 To obtain the latest firmware contact TurboChef at 1 800 90TURBO or 1 214 379 6000 E I From the Oven Off screen 1 Insert the gray smart card Figure 9 X ilssanco 2 If the oven is in idle mode press the back key once to place it into cooling down mode X Encore 3 When the oven off unplug the oven 4 Plug in the oven X HhC 3240 5 There will be no feedback from the oven to indicate that the firmware update is in progress or has completed Once the display goes blank wait 30 seconds before removing the smart card X HhC 2020 The oven screen should return within 10 seconds after removing the smart card from the oven If the display remains blank X Hnc 2620 after 10 seconds a Re insert the smart card X HhC 1618 b Unplug the oven c Plug the oven back in G5 d Wait 30 seconds and then remove the card from the oven e Ifthe display remains blank contact TurboChef Technical Support at 1 800 90TURBO or 1 214 379 6000 TSO TDO TDO2 Smart Card Notice orientation of gold chip Figure 9 Inserting Smart Card C3 TurboChef Confidential Material Page 6 of 9 2012 2014 TurboChef Technologies Inc File FSA10043 Rev E Date December 2014 i3 and i5 Ovens SAGE 2 Installation Instructions A WARNING Before replacing any oven component
8. at the firmware update is in progress or has completed Once the display goes blank wait 30 seconds before removing the smart card The oven screen should return within 10 seconds after removing the smart card from the oven If the display remains blank after 10 seconds a Re insert the smart card b Unplug the oven c Plug the oven back in d Wait 30 seconds and then remove the card from the oven e Ifthe display remains blank contact TurboChef Technical Support at 1 800 90TURBO or 1 214 379 6000 3 Molex Connectors Blue LED 40 Pin Connector lt Smart Card Reader Slot Smart Card Notice orientation of gold chip Figure 1 SAGE 2 Control Board Figure 2 Inserting Smart Card NGC TurboChef Confidential Material Page 2 of 9 2012 2014 TurboChef Technologies Inc Field Service Advisory File _FSA10043 Rev E Date __ December 2014 XI NGC HhB and HhB2 Ovens SAGE 2 Installation Instructions X HHB A WARNING Before replacing any oven component ensure the oven is removed from any power source Replacing a component while the oven is plugged in can result in serious injury or death XI c3 1 If possible make a backup of the menu currently installed on the oven see service manual xli 2 Install the SAGE 2 Control Board Figu
9. ckup of the menu made in step 1 see service manual Input the serial number see service manual 7 Ensure proper oven operation i3 and i5 Ovens Firmware Update Instructions A IMPORTANT A firmware update is NOT REQUIRED unless The control board in your possession is unprogrammed The control board programming does not match the type of oven being serviced The oven does not seem to respond will not change screens properly or warm up cook properly A CAUTION The oven will be inoperable if the firmware update is unsuccessful To obtain the latest firmware contact TurboChef at 1 800 90TURBO or 1 214 379 6000 From the Oven Off screen Smart Card Notice orientation of gold chip 1 Insert the gray smart card marked 1 of 2 Figure 11 2 Press and hold the Info key for 5 seconds The oven will begin beeping nnd Reddar Slot indicating that the firmware update has started 3 When the oven beeps longer tones remove card 1 of 2 and insert card 2 of 2 4 When the oven beeps longer tones remove card 2 of 2 The oven should reboot and is ready for operation If the display remains blank after 10 seconds Re insert the smart card Unplug the oven Plug the oven back in Wait 30 seconds and then remove the card from the oven If the display remains blank contact TurboChef Technical Support at 1 800 90TURBO or 1 214 379 6000 Figure 11 Inserting Smart Card i3
10. d reboot and is ready for operation If the display remains blank after 10 seconds a Re insert the smart card b Unplug the oven c Plug the oven back in d Wait 30 seconds and then remove the card from the oven e If the display remains blank contact TurboChef Technical Support at 1 800 90TURBO or 1 214 379 6000 Smart Card Reader Slot Smart Card Reader Slot Smart Card Notice orientation of gold chip l J Smart Card Notice orientation of gold chip Figure 12 Inserting Smart Card Encore Figure 13 Inserting Smart Card il Model Ovens Page 8 of 9 HhC 2020 HhC 2620 x lt X gt lt gt lt x lt HhC 1618 G5 TSO TDO TDO2 Field Service Advisory File _FSA10043 Rev E Date __ December 2014 3 X NGC HhC 1618 HhC 2020 HhC 2620 and HhC 3240 Ovens SAGE 2 Installation Instructions A WARNING Before replacing any oven component ensure the oven is removed from any power source Replacing a X HHB component while the oven is plugged in can result in serious injury or death X c3 1 If possible make a backup of the menu currently installed on the oven
11. he oven see service manual 2 Install the SAGE 2 Control Board Figure 1 below X is 3 Determine whether or not the control board requires a firmware update F PO X i3 Ifthe control board in your possession is unprogrammed or does not match the type of oven being serviced complete the NGC Ovens Firmware Update Instructions below when finished continue to step 4 below z Ifthe control board does not need to be programmed continue to step 4 below X ilssanco 4 Ifavailable load the backup of the menu made in step 1 see service manual X Encore 5 Input the serial number see service manual 6 Ensure proper oven operation X HhC 3240 NGC Ovens Firmware Update Instructions X Hhc 2020 A IMPORTANT A firmware update is NOT REQUIRED unless The control board in your possession is unprogrammed X HhC 2620 The control board programming does not match the type of oven being serviced X Hnc 1618 A CAUTION The oven will be inoperable if the firmware update is unsuccessful To obtain the latest firmware contact TurboChef at 1 800 90TURBO or 1 214 379 6000 S From the Oven Off screen TSO 1 Insert the gray smart card Figure 2 Tha 2 If the oven is in idle mode press the back key once to place it into cooling down mode 3 When the oven is cooling down or off simultaneously press the BACK and ENTER keys TDO2 4 Enter the code 9 4 7 1 5 There will be no feedback from the oven to indicate th
12. n in Figures 3 and 4 below 1294 3 Insert the speaker cable into the 22 pin connector on the SAGE 2 control board 4 Perform a test cook to ensure the speaker and control board are functioning Control Board Solid State Relay Speaker Assembly Solid State Relay Speaker Assembly Figure 3 Original HhB Oven Electrical Panel Figure 4 HhB 2 Oven Electrical Panel TurboChef Confidential Material Page 3 of 9 2012 2014 TurboChef Technologies Inc Field Service Advisory File _FSA10043 Rev E Date __ December 2014 XI NGC HhB and HhB 2 Ovens Firmware Update Instructions X HHB A IMPORTANT A firmware update is NOT REQUIRED unless The control board in your possession is unprogrammed X 3 The control board programming does not match the type of oven being serviced A CAUTION The oven will be inoperable if the firmware update is unsuccessful XJ is To obtain the latest firmware contact TurboChef at 1 800 90TURBO or 1 214 379 6000 X i3 From the Oven Off screen i1 ota 1 Insert the gray smart card marked 1 of 3 Figures 5 and 6 X MMe 2 Press and hold the ON OFF key for 5 seconds The oven will begin beeping indicating that the firmware update has X Encore started 3 When the oven beeps l
13. ntinue to step 4 below If available load the backup of the menu made in step 1 see service manual Input the serial number see service manual Ensure proper oven operation Field Service Advisory NGC HHB c3 i5 lt I X X X lt i3 i1 Sota NGo Encore HhC 3240 TurboChef Confidential Material 2012 2014 TurboChef Technologies Inc Encore and i1 Model Ovens Firmware Update Instructions A IMPORTANT A firmware update is NOT REQUIRED unless The control board in your possession is unprogrammed The control board programming does not match the type of oven being serviced The oven does not seem to respond will not change screens properly or warm up cook properly A CAUTION The oven will be inoperable if the firmware update is unsuccessful To obtain the latest firmware contact TurboChef at 1 800 90TURBO or 1 214 379 6000 From the Oven Off screen 1 Insert the gray smart card marked 1 of 3 Figures 12 and 13 2 Press and hold the Z key for 5 seconds The oven will begin beeping indicating that the firmware update has started 3 When the oven beeps longer tones remove card 1 of 3 and insert card 2 of 3 4 When the oven beeps longer tones remove card 2 of 3 and insert card 3 of 3 5 When the oven beeps longer tones remove card 3 of 3 The oven shoul
14. onger tones remove card 1 of 3 and insert card 2 of 3 X HhC 3240 4 When the oven beeps longer tones remove card 2 of 3 and insert card 3 of 3 5 When the oven beeps longer tones remove card 3 of 3 The oven should reboot and is ready for operation X HhC 2020 If the display remains blank after 10 seconds X HhC 2620 a Re insert the smart card b Unplug the oven X HhC 1618 c Plug the oven back in d Wait 30 seconds and then remove the card from the oven G5 e If the display remains blank contact TurboChef Technical Support at 1 800 90TURBO or 1 214 379 6000 TSO TDO TDO2 Figure 5 Inserting Smart Card HhB Smart card reader slot Smart card Notice orientation of gold chip Figure 6 Inserting Smart Card HhB 2 TurboChef Confidential Material Page 4 of 9 2012 2014 TurboChef Technologies Inc File FSA10043 Rev E Date December 2014 C3 Ovens SAGE 2 Installation Instructions A WARNING Before replacing any oven component ensure the oven is removed from any power source Replacing a component while the oven is plugged in can result in serious injury or death 1 If possible make a backup of the menu currently installed on the oven see service manual 2 Install the SAGE 2 Control Board Figure 1 page 2 3 Inspect the 40 pin connector s wiring If pins 37 and 38 are open continue to step 4 below If Pins 37 and 38 are populated
15. re 1 page 2 3 Determine whether or not a speaker is already installed in the oven X i3 Speaker already installed continue to step 4 below Speaker not installed complete the HhB and HhB 2 Speaker Installation Instructions and continue to step 4 below X i1 sotanco 4 Determine whether or not the control board requires a firmware update Ifthe control board in your possession is unprogrammed or does not match the type of oven being serviced complete the X Encore HhB and HhB 2 Ovens Firmware Update Instructions page 4 and continue to step 5 below Ifthe control board does not need to be programmed continue to step 5 below X Hho 3240 5 If available load the backup of the menu made in step 1 see service manual 6 Input the serial number see service manual X HhC 2020 7 Ensure proper oven operation X Hnc 2620 HhB and HhB 2 Ovens Speaker Installation Instructions X Hh 1618 A IMPORTANT This procedure is not necessary if the oven already has a speaker installed as shown below G5 A WARNING Before replacing any oven component ensure the oven is removed from any power source Replacing a component while the oven is plugged in can result in serious injury or death TO 1 Remove the two screws that hold the solid state relay to the electrical panel wE 2 Install the speaker assembly and the solid state relay using the two screws removed in step 1 NOTE Ensure the speaker assembly is oriented as show
16. see service manual 2 Install the SAGE 2 Control Board Figure 1 page 2 X is 3 Determine whether or not the control board needs a firmware update Xe Ifthe control board in your possession is unprogrammed or does not match the type of oven being serviced complete the HhC 1618 HhC 2020 HhC 2620 and HhC 3240 Firmware Update Instructions below when finished continue to z step 5 below X i1 Sotanco Ifthe control board does not need to be programmed continue to step 4 below 4 Ifavailable load the backup of the menu made in step 1 see service manual X Encore 5 Input the serial number see service manual X HhC 3240 6 Ensure proper oven operation i X HhC 2020 HhC 1618 HhC 2020 HhC 2620 and HhC 3240 Ovens Firmware Update Instructions A IMPORTANT A firmware update is NOT REQUIRED unless X Hhe 2620 The control board in your possession is unprogrammed The control board programming does not match the type of oven being serviced X HhC 1618 A CAUTION The oven will be inoperable if the firmware update is unsuccessful G5 To obtain the latest firmware contact TurboChef at 1 800 90TURBO or 1 214 379 6000 as From the Oven Off screen 1 Insert the gray smart card marked 1 of 2 Figures 14 15 and 16 TDO 2 Press and hold the Idle key for 5 seconds The oven will begin beeping indicating that the firmware update has started TOGA 3 When the oven beeps longer tones remove card
17. y gently pulling it 6 Reconnect the 40 pin connector to the control board OPEN OPEN ORANGE WHITE WHITE OPEN OPEN RED RED BLACK BLACK RED OPEN OPEN WHITE I WHITE CRIMPED WIRE OPEN YELLOW Step 3 Remove this wire YELLOW lt Step 5 Move this wire to pin 36 YELLOW ODD EVEN Step 3 Remove this wire Step 4 Move this wire to pin 35 FLAG Figure 7 40 Pin Connector Figure 8 Wire Terminal Detail TurboChef Confidential Material Page 5 of 9 2012 2014 TurboChef Technologies Inc Field Service Advisory NGC HHB c3 i5 lt I X X X lt i3 i1 Sota NGo Encore HhC 3240 HhC 2020 HhC 2620 x Xx X X Xx x lt HhC 1618 G5 TSO TDO TDO2 Field Service Advisory File _FSA10043 Rev E Date __ December 2014 X NGC C3 Ovens Firmware Update Instructions A IMPORTANT A firmware update is NOT REQUIRED unless X HHB The control board in your possession is unprogrammed The control bo
Download Pdf Manuals
Related Search