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bizhub PRO C65hc

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1. Duty Cycle Space Requirements Environmental Requirements Electrical Requirements Component Considerations Paper Weight Paper Trays Exit Tray Capacity Paper Size ADF Originals IC 304 Plus Print Controller Specifications IC 305 External Controller Specifications Security Strengthen Mode Paper Considerations Paper Weight Conversion Chart How to Build abizhub PRO C65hc System from start to finish Accessory Options for bizhub PRO C65hc Digital Color Printer Notes a To open the file s using WinZip WinZip should be installed WinZip can be downloaded from the WinZip website http Awww winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view b To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0652658EN Description FS 503 FS 521 part number for staple case not shown in Parts Manual Solution Staple case s n 15AA 4356 0 SPECIAL NOTE Solution contribution by Bob Moeller Production Print SSD Solution ID TAUS0658074EN Copyright 2010 Konica Minolta Business Solutions U S A Inc 26 Solution Usage 4 Solution Usage 4 March 2010 bizhub PRO C65hc Miscellaneous Description CS Remote Care vCare E mail Setup Instructions Solution Att
2. The attached documentation provides detailed description of theSD 501 Up Down Conveyance section removal Note To view the attached document Microsoft Excel or Excel Viewer must be installed Excel Viewer 2003 9 9MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx FamilyID c8378bf4 996c 4569 b547 75edbd03aaf0 amp amp displaylang EN SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0900771EN Solution Usage Description What to do when a customer or technician callsrequesting information about a leased printer or MFP Solution Pleaserefer them to 877 451 1731 SPECIAL NOTE Solution contribution by KMBS Mobile AL Solution ID TAUS0901000EN Solution Usage Description Item numbers for 100K PM and 200K PM kit Solution Item numbers for PM kits are as follows PM Kit A 200K for C65hc Dealer only DAOY8X001 PM Kit B 200K for C65hc Dealer only DAOY8X002 100K PM kit DC651PM100 200K PM Kit DC651PM200 SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0901062EN Solution Usage Description MSDS information for drum developer and toner Solution Attached are the Material Safety Data Sheets for the bizhub PRO 65hc drum developer and toner Notes 1 To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip c
3. application versions e g Adobe Acrobat Pro 8 13 driver versions A print to file PCL or PostScript test print file This file must have been tested using an LPR command to copy to the MFP and the reported failure observed prior to sending to SSD or ASG If applicable an archive jobfrom the Fiery with rasters RIPped data This archive should have been tested and verified to contain the reported failure The archive folder and associated files must be zipped before sending or placed directly on a CD or DVD If applicable an archivefrom the CREO that also contains the rasters RIPped data The original application file If the problem is with Quark or InDesign we need the file and all of its assets fonts linked graphics etc Use the feature Select Package within the application for Portability see attached InDesign file document for additional information Fill out the wizard put in the associated ticket number and special instructions of how the job was set up detailed including screen shots if available and a folder name usually of the ticket number and or name of the account Archive the files into a Folder or burn it from the Macintosh These files will typically be too large to attach to a ticket or to E mail and will have to be sent on a CD DVD Notes 1 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acr
4. KONICA MINOLTA SSD SUPPORT SOLUTIONS bizhub PRO C65hc ALL ACTIVE SOLUTIONS March 2010 This document contains information that was exported directly from Konica Minolta s SSD Support knowledge base Some solutions may contain hyperlink references which originally contained links to graphic or text files If you wish to view these files you must access the solutions via SSD CS Expert Support on Konica Minolta s website www kmbs konicaminolta us Legal Notice This document is designed as a diagnostic tool primarily for Konica Minolta s support personnel and authorized service representatives Konica Minolta recommends that all service be performed by an authorized service representative Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information opinion advice or content of this document USER AGREES THAT USE OF THIS DOCUMENT IS AT USER S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES INCLUDING WITHOUT LIMITATION DIRECT INDIRECT INCIDENTAL SPECIAL CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE
5. Solution Konica Minolta logo 11x17 color test chart p n 4036 7941 01 Please see the attached image for reference SPECIAL NOTE Solution contribution by David Aekus and Cesar Jimenez Production Print SSD Solution ID TAUS0657024EN Solution Usage 0 Description Part numbers for the write units Solution Black write unit p n AOUO R707 00 andcolor write unit p n AOUO R708 00 SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0657366EN Solution Usage 0 Description How to change the default scan settings Solution To change the default scan settings perform the following Press Utility Counter Select User Setting Select Initial Setting Select Scan Initial Setting Make the desired settings Select OK Select Close Select System Setting Select Reset Setting OONDABRWND Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 36 bizhub PRO C65hc Miscellaneous 10 Select Mode Reset Setting 11 For Reset Button Function select Initialize SPECIAL NOTE Solution contribution by David Aekus and Ed Bellone Production Print SSD Solution ID TAUS0901326EN Solution Usage 0 Description How to set the machine to default to black for copy mode Solution To set the machine to default to black for copy mode perform the following Press the Utility Button Select User Setting Select Initial Setting Select Cop
6. March 2010 71 bizhub PRO C65hc Warm up wrong display incorrect operation lock up 3 Following theon display prompts touch the points on the display 4 Touch theCheck boxes on the display to verify 5 Save bypressing the hard key 0 then exit with hard key 1 Note If adjustment must be made whenmachine has a service code perform the following a Power on machine holding Utility Counter button b Press the Access button c Press the 4 on keypad d Following theon display prompts touch the points on the display e Touch theCheck boxes on the display to verify f Save bypressing the hard key 0 then exit with hard key 1 SPECIAL NOTE Solution contribution by David Aekus Cesar Jimenez Production Print SSD Solution ID TAUS0657063EN Solution Usage 4 Description C 3911 C3911 code at power up Solution PROBABLE CAUSES 1 Failed temperature sensor 1 TEMS1 Replace temperature sensor 1 p n 65AA 8801 0 2 Failed ACDB Replace the ACDB p n A03U H520 01 SPECIAL NOTE Solution contribution by lan Lynch Ed Bellone Production Print SSD Solution ID TAUSO656066EN Solution Usage 3 Description SD 501 SD 506 SC77 74 bizhub PRO 1050 1050P 1050e 1050eP only or C 1255 Solution PROBABLE CAUSES 1 The clincher up down gear has become damaged Note A grinding noise may also be heard Replace the gear p n 15AN 7744 00 The stacker section must be withdrawn to access the gear Pleaseseeattached SD 501 Bull
7. Solution ID TAUS0657077EN Solution Usage 3 Description For what is the Feature Update CD that ships with the IC 303 used Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 28 bizhub PRO C65hc Miscellaneous Solution The Feature Update CD v1 1 is used to enable addon features that were purchased separately This includes the FACI and Graphic Arts Premium packages The CD is a bootable disk Once booted you will be offered an option to update the controller or to exit You must have a dongle for the feature that is to be enabled before using this CD You would insert the dongle prior to selecting the update option from the CD menu SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0800086EN Solution Usage 3 Description How to copy print onto envelopes Solution Copying printing onto envelopes is not recommended or supported SPECIAL NOTE Solution contribution by Malcolm Hibbert Workgroup SSD Solution ID TAUS0902253EN Solution Usage 3 Description Part Number for actuator in finisher stapler unit Solution Actuator p n 15SJ P720 00 This actuatordetects the remaining quantity of staples and may come off whenreplacing the staple cartridge Notes 1 This part iscompatible with the following Mass production models ColorMFP FS 608 FS 607 bizhub C650 C550 C451 and bizhub PRO C5500 C5501 C6500 C6500P C6501 C6501 P C65hc B WMFP FS 602 FS 604 FS 611 b
8. Solution ID TAUS0656888EN Solution Usage 6 Description When printing a calibration page from ColorWise Pro tools or the MFP LCD the page does not print There is nomessage on the printer orcontroller that indicates the job was sent Solution PROBABLE CAUSES 1 There is a mismatch between the default paper media settings on the IC 303 and the paper drawer settings on the engine The IC 303 ships with default paper settings of Plain White 64 74 If the paper drawer of theengine is not set to these same settings the job will not print until the drawer is configured to match these settings There will not be an indication on the IC 303 panel and the job will also not show up in the job list on the engine The only place that the problem can be observed from is Command WorkStation To have all jobs print based on the drawer settings by default enter the IC 303 Launch Configure through a web browser and edit the PS settings for paper type PDL amp gt PS Paper weight should be set to Printers Default Note When printing an IC 303configuration page the paper weight will show as 0 for this setting 2 Incorrect DipSW setting Verify that DipSW 24 2 is set to 0 SPECIAL NOTE Solution contribution by Clinton Marquardt ESS BSE and Ed Bellone Production Print SSD Solution ID TAUS0657282EN Solution Usage 2 Description Printing appears to be very slow and the controller has high disk and CPU activity Solution
9. at power up with poor copy quality lines wrinkles The transfer belt may mis track or slide toward one side or the other walking off the rollers during color registration adjustment after performinga PM possibly with C 2714 error code No image is visible on the transfer belt possibly with C 4501 C 4502 C 4503and or C 4504 error codes possibly with C 4521 and or C 4522 error codes Solution At power up CAUSE Ten 10 pixels of Color registration overlap is detected when comparing to a previous Color Registration adjustment SOLUTION In order to reduce the error occurrence ratio the following function was added to firmware version 60 DIPSW 23 1 0 SC detected condition 10 pixels Default 1 SC detected condition 60 pixels Notes 1 To change SC detected condition only color registration accuracy itself is not change 2 The purpose of this DIPswitch is to reduce the occurrence ratio Color registration problem itself cannot be improved 3 Download and install firmware version 60 if necessary The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Poor copy quality lines wrinkles The transfer belt may mis track or slide toward one side or the other walking off the rollers PROBABLE CAUSES 1 Upper front bearing falling out of the holderbe
10. ADU Solution The centering sensors for the LU 202 PF 601 and ADUcan be disabled by using the following DIP switches LU 202 PF 601 DIPsw 26 4 set to 1 ADU DIPsw 26 5 set to 1 Note These DIP switches were added in bizhub PRO C6500 version 30 firmware SPECIAL NOTE Solution contribution by Clinton Marquardt ESS SSD and David Aekus Ed Bellone Production Print SSD Solution ID TAUS0801933EN Solution Usage 2 Description What are the drum part numbers Drums are not listed in the Parts Manual Solution The drums are a supply item and are listed as the DU 102 Item A0400Y0 All 4 drums are the same Notes a The DU 102B drum polished was developed to counteract the white spots that were caused by toner adhering to the black drum surface The DU 102B drum should only be used for the black station although in a pinch it can be used in any station The bizhub PRO C6501 ships with the DU 102B drum installed in the black station b The modified DU 102C Drum Kit Item A0400Y4 can now be used in place of the DU 102 and DU 102B DU 102C is packaged the same as DU 102B but witha green dot label on each box DU 102C DU 102B drum DU 101 cleaning blade holder c Please see attached documentation for additional detail To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution b
11. CAUSE Drum cleaning blade has flipped SOLUTION Depending upon the installed Drum Unit there are different recommendations If using a DU 102 Drum Unit please install the cleaning blade p n65AA 2003 1 and2 cleaning blade holders p n 65AA 2012 0 from the 8050 bizhub PRO C500 The 8050 bizhub PRO C500 cleaning blade should be trimmed on the corners before installation If using a DU 102B Drum Unit please install the cleaning blade p n65AA 2003 1 and2 cleaning blade holders p n 65AA 2012 0 from the 8050 bizhub PRO C500 The 8050 bizhub PRO C500 cleaning blade should NOT be trimmed on the corners before installation If using the new Green Dot Drum Unit no modifications are required Please see the attached documents and Bulletin Number 6833for instructions To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Clinton Marquardt ESS BSE Solution ID TAUS0702447EN Solution Usage 11 Description Lines on all color copies prints in the sub scan direction Solution PROBABLE CAUSES 1 Failed or damaged transfer belt A modified Transfer Belt Plate Intermediate Transfer Assembly Kit p n AO3U R7A4 00 is available to prevent the scratching of the rear side of the transfer belt on bizhub PRO C6500 C6500P Please seeattached Bulletin Number 6187 for details 2 Failed charge
12. Data for Finisher Adjustment using the below procedure a Enter Service Mode b Select Finisher Adjustment c Select Recall Standard Data d Select Factory Initial Data e When Recall Factory Initial Data is displayed select Yes f Select Return g Select Close h Select Exit i Select Exit Note The Finisher Adjustments will be returned to the factory values after recalling factory initial data is selected Readjustment of the Finisher Adjustments may be necessary SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD andClinton Marquardt ESS Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 51 bizhub PRO C65hc Paper Conveyance jams no feed folding tearing skewing curling Solution ID TAUS0649711EN Solution Usage 4 Description LS 501 LS 502 J74 02 Solution PROBABLE CAUSES 1 Jamming in stacker tray and the previous copy being folded over in the tray The rear stoppers were not returning fast enough and holding up the trailing edge of copy The next copy would hit this trail edge and fold it over and jam Replace rear stopper solenoid SD3 p n 15AV 8255 0 2 The front paper press lever is not functioning Replace the front paper press solenoid SD6 p n 15AV 8253 0 3 Conveyance Motor M2 has failed causing mis timing caused by varying paper speed Replace the Conveyance Motor M2 p n 15AV 8002 0 4 Worn Entrance Roller or Entrance Rolle
13. ISW utility USB flash will not be possible until the firmware is installed on thereplacement OACB Please Wait message with C 37C5 or any C 37xx code CAUSE Any C 37xx code indicates a problem with the fuser roller temperature SOLUTION For the C 37C5 code replace the upper fuser lamp p n AO3U M31E 00 Please Wait Warming Up messagefrequently during copy print runs CAUSE Incorrect Software SW setting SOLUTION Set fixing temperature soft switch to the standard setting To set the fixing temperature soft switch perform the following 1 Enter Service mode 2 Select System Setting 3 Select Software SW Setting 4 Set Software SW 19 1 to1 ON 19 2 to 1 ON and 19 3 to0 OFF for Standard fixing temperature settings 5 Exit Service mode Please Wait Now Adjusting message CAUSE Machine has a service code and the display of service codes has been disabled SOLUTION Set Software SW 11 0to0 Cycle power OFF ON and check for a service code Please Wait message Touch panel is unresponsive Sub power indication light is flashing on control panel andService mode can not be accessed by powering on while holding utility CAUSE The OACB was replaced with no firmwareloaded SOLUTION Load firmware PowerON themachine and wait until it reaches the Please Wait indication Using a USB cable USB memory stick cannot be used and the ISWTRNS utility sendthe ImageAll files The transfer may be slow SPECIAL NOTE Solution co
14. NOTE Solution contribution by Tony Pizzoferrato ESS and Ed Bellone Production Print SSD Solution ID TAUS0642584EN Solution Usage 3 Description How to install an indicator light system Status indicator light Solution Konica Minolta does not supply an indicator light system However one can be purchased and installed The following information is needed Patlite Corporation www patlite com Patlite LES 402A RYGB four light pole mounted system Patlite SZ 012 Mounting Bracket needed to mount the light pole to the machine The following connectors are needed to connect the Light Pole Wiring to the machine Tyco Electronics AMP www tycoelectronics com Connector concave 179228 6 CRIMP TYPE II RECPT HSG Connector convex 292254 6 CT RELAY HDR ASSY 6P NAT Pins 6 needed 179518 1 Connector packed in installation kit has 7 wires Only six are usedfor the light bar Pin 1 is marked in the plastic of the connector with the black wires attached please look closely The wires on the machine plug side of the connector are numbered in reverse pin 1 on the indicator light side of the connector is attached to pin 6 of the machine side Keep this in mind when consulting themachine schematics and the Service Manual sectionfor connecting the indicator light Connector pins below refer to the harness with the black wires that comes in the kit with the light Pin 1 is not used would be a ground but our system switches to ground P
15. RU 504 J 7540 or J 7541 jam code Paper jamming at the main body exit area Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 50 bizhub PRO C65hc Paper Conveyance jams no feed folding tearing skewing curling Solution PROBABLE CAUSES 1 The RU paper entrance sensor PS1 is not being activated or incorrect options are installed Please check the function of RU paper entrance sensor by entering the service mode and accessing the I O test mode The sensor is checked via code 75 multi mode code 46 Make sure the sensor changes state when blocked To verify option compatibility please refer to the attached documentation Usually the combination of RU 504 and LS 501 causes the issue of J 7540 or J 7541 codes Note To viewthe PDF you may need to download a free copy of Adobe Reader 2 Possible incorrect alignment of the rod shaft on the main door cover 3 alignment to the door interlock switch p n 12QR 8601 1 Key 3 on page 3 of the RU 503 RU 504 Parts Guide Manual Check the alignment of the rod shaft to the door interlock switch for proper actuation Also check the operation of the switch in the I O mode Notes a For best results viewing and performing this adjustment should be from the back of the machine RU with therear cover removed b J 7542 may also be indicated 3 Paper dust on the de curler sensor PS62 Note Paper jamsexiting the ADU section when face down copying printing There
16. S A Inc March 2010 53 bizhub PRO C65hc Paper Conveyance jams no feed folding tearing skewing curling Solution ID TAUS0701696EN Solution Usage 1 Description LU 202 J 1501 when feeding from the LCT Solution PROBABLE CAUSES 1 PS107 LU exit sensor in the LCT has failed Replace PS107 p n 56AA 8552 1 2 Failed LU 202 pre registration sensor PS106 Replace the Conveyance Photosensor p n 56AA 8552 1 3 MS1 front door interlock or MS2 upper door interlock has failed or is not being actuated Feed take up tires and paper feed motor M1 do not rotate Confirm that 24V DC is present at CN815 10 red wire on M1 paper feed motor If not present confirm 24V DC on the LUDB at PJ815 10 red wire If 24V DC is present on the LUDB and not at M1 repair replace MS1 MS2 or the wiring harness p n 12QR 8601 1 for the Interlock Switches and p n AO3W N102 01 for LCT Signal Wiring 1 Note The 24V DC supply to M1 flows from LUDB through MS1 to MS2 to M1 MS1 and MS are safety interlocks PS115 and PS100 are also actuated and work in conjunction with MS1 and MS2 SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD and Mike Zych Midwest District Service Manager GSS Solution ID TAUS0800679EN Solution Usage 1 Description J 3206 when duplexing or when output is face down Solution PROBABLE CAUSES 1 M33 the reverse exit motor does not operate ICP4 on the Conveyance Drive Board may be OPEN It
17. Select the Service tab located at the top of the page 3 Select the SSD DNA Drivers MSDS link located to the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located to the left 6 Select a Product Group and then a Product model A File Type and OS are optional selections 7 Click on Show 8 All product related downloads are listed with the most current at the top of each category SPECIAL NOTE Solution contribution by Clinton Marquardt ESS Solution ID TAUS1000455EN Solution Usage Description Does the fan heater HT 503 come standard or is it an option for the LU 202 Solution HT 503 Item A0410Y0 is an option for the LU 202 This option is highly recommended for customers who plan to run coated stock and or operate in humid environments Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 46 bizhub PRO C65hc Original jam no feed multi feed folding tearing skewing curling Solution ID TAUS0808106EN Solution Usage 1 Description DF 609 front to rear registration is off Image shift in main scan direction Printer internal test pattern 16and off platen glass registration is good Solution CAUSE DF 609 needs centering adjustment SOLUTION Perform the attached ADF Centering adjustment both Front and Back Note To viewthe PDF Adobe Reader must be installed Adobe
18. Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Please refer to attached documentation prior to installation To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0901561EN Solution Usage Description Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 42 bizhub PRO C65hc Miscellaneous Drum Units DU 102 DU 102B changed toDU 102C Solution 1 Purpose Topreventdrum cleaning blade from flipping 2 ltem changedtoDU 102C Item A0400Y4 3 The technical improvement from DU 102 DU 102B to DU 102C The drum surface status and the cleaning blade contacting angle have been changed Details are as follows Surface of Drum DU 102C uses the DU 102B rough surface DRUM SURFACE DU 102 Smooth DU 102C DU 102B Rough Cleaning blade contacting angle DU 102C uses the DU 101 cleaning blade and holder to reduce the cleaning bladecontacting angle DU 101 is installed on bizhub C500 8050 BLADE ANGLE DU 102 DU 102B Larger DU 102C DU 101 Smaller Note DU 102C is packaged the same as DU 102B but with a green dot label on each box DU 102C DU 102B drum DU 101 cleaning blade holder Please see attached documentation for additional de
19. Solution ID TAUS0800308EN Solution Usage 11 Description J 3202 paper jams Solution PROBABLE CAUSES 1 Paper jamming in the fuser due to a broken worn fuser unit drive gear and or shaft Note Codes from all paper trays also may occur when using 80lb Cougar Cover paper Replace the worn one way gear p n AO3U 8093 11 and if required the shaft p n AO3U 7258 00 2 One or more springs are under the Paper Exit Shaft and the Fixing Paper Exit Rollers are not be able to touch the Fixing Paper Exit Drive Rollers p n A03U 7209 00 Note Paper may be 1 to 2 inches out of the fuser when the jam occurs When replacing Fixing Paper Exit Rollers p n AO3U 7225 00 all three springs should be over the Paper Exit Shaft p n AO3U 7280 00 to allow for proper roller tension Please see attached photos 3 Bearing in the paper exit unit is dirty or worn Clean or replace the exit bearing p n O7AA 7506 2 in the paper exit unit 4 PS17 actuator missing or broken Replace the actuator for PS17 p n AO3U 7308 00 5 Improper actuation of SD4 Paper Exit solenoid Note In most cases the jam occurswith 8 5x11 portrait only Check the actuation of the solenoid in the I O mode State Confirmation Mode Code 80 0 for proper operation Check to make sure that the throw of the gate is above the fuser nip andadjust as necessary Replace the solenoid p n 65AA R704 00 and Linkage p n 65AA 4928 0 as necessary 6 The guide plate diverting the paper
20. Usage Description When you try to import a large PDF file to the IC 304 print controller version 2 1 the file is not imported and in the Message Viewer window the following message is indicated Import PDF failed because the file is corrupted Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub PRO C65hc Controller no or slow print scan failure garbled data lockup Solution CAUSE System code anomaly SOLUTION CREOO has released a patch Import_PDF_ Patch to resolve this issue Install the attached patch following the attached Import PDF Patch instructions IMPORTANT The patch is intended to be installed in conjunction with system code versions 2 1 and 2 1JP only Notes 1 To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http Awww winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view 2 To viewthe PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub PRO C65hc Dirty image Spots banding streaks smudged or background Solution ID TAUS0801219EN Solution Usage 201 Description Streaks and or lines on copies possibly accompanied by an abnormalnoise Solution
21. Usage 22 Description Troubleshooting Guide version 3 1 Solution The contents of the attachedTroubleshooting Guide 1 Low density under low humidity environment 2 White spot 3 Carrier attachment to the image 4 Poor transfer 5 Background 6 Repeater Mark 7 Toner spilling 8 White lines to sub scan direction 9 Uneven gloss 10 Paper waving 11 How to maintain consistent color during continuous printing 12 Darker at the trailing edge of image 13 Problem with non recommended paper 14 How to adjust side1 2 Image registration 15 Thin paper jams wrapping around the fusing belt separation failure 16 Blurred image 17 Change of color 18 White Streaks drum memory 19 Waste toner packing 20 PFU LU paper no feed under low temperature environment J16 02 21 Gloss unevenness on side2 of coated paper PFU LU 22 SC28 01 to 04 when machine is powered up 23 SC28 31 to 34 Charging potential correction Vm error 24 White meandering line dust attach on PET sheet 25 PFU centering error image suddenly shifts by 5mm 26 Centering error skew how to set paper in PFU 27 Print job is not accepted while machine indicates dehumidifying 28 Transfer shifts with halftone on thick paper under high humidity 29 Drum drive error C 22xx 30 Depletion of developer after continuous printing 31 Abnormal Image 32 Coupling shaft breakage of transfer belt unit rear side 33 How to perform book printing fr
22. a very high toner coveragewith the papersometimes wrapping around the fuser roller and sticking thus causing the jam In the printer driver select TONER REDUCTION which islocated under the IMAGE tab 2 Damaged linkage for paper exit gate or failed paper exit solenoid SD4 The jam occurs when duplexing either face up or face down Paper stops in the inversion section at reverse roller Lw before entering the ADU section All motors and sensors test good in state confirmation mode Test SD4 in state confirmation mode 80 0 Repair linkage p n 65AA 4928 0 or replace SD4 p n 65AA R704 00 if deemed necessary 3 Broken Locking Cam Replace Locking Cam p n 65AA 5032 0 Note See attached document as a reference To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mike McCarthy and Ed Bellone Production Print SSD Solution ID TAUS0802207EN Solution Usage 3 Description Press Start to Restart message while operating Machine will stop and message will appear withno jam or faultindicated Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 52 bizhub PRO C65hc Paper Conveyance jams no feed folding tearing skewing curling Solution CAUSE A hesitation slippage has occurred in the paper feed section causing a timing abnormality This hesitation is n
23. address Solution The main body MAC can be obtained by PINGing the main body NIC After thePING completes type in ARP A in the command prompt and hit enter this will list the TCP IP addresses on the subnet and their MAC address Locate the main body NICTCP IP address in list Note To get the main body NICTCP IP go to Utility amp gt Machine admin amp gt Network setting amp gt Machine NIC SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0808234EN Solution Usage Description Where are the ICC color profiles stored on a Macintosh OS X system Solution Color Profiles are stored in the Libraries Colorsync Profiles folder SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0808258EN Solution Usage Description How to install Print Services for UNIX on a Microsoft Windows 2000 computer Solution To install Print Services for UNIX on a Microsoft Windows 2000 computer 1 Open the Start amp gt Settings amp gt Network and Dial up Connections dialogue 2 In this window click on the Add Network Components link 3 With your Microsoft Windows 2000 installation CD in the drive checkmark Other Network File and Print Services Next 4 The Print Services for UNIX should then install You will now be able to set up an LPR connection to your Fiery controller SPECIAL NOTE Solution contribution b
24. cases Whenthe write unit is replaced clean the dust proof glass and perform the following adjustments in order a Writing Init Pos Memory b LD Bias Adjustment c I O check mode d CD Skew Adjustment e Restart Timing Adjustment f Color Registration Adjustment g Color Registration Manual Adjustment h Auto Gamma Adjustment Note Please refer to attached Machine Adjustment section taken from the March 2009 Version 2 0 bizhub C6501 C6501P C65hc C5501 Service Manual Theory of Operation Possibly with C 4521 and or C 4522 error codes CAUSE ICP17 isOPEN on the Printer Control Board The wiring between the printer control board and the hardware counters may be pinched If the wire is shorted to ground ICP17 on the printer control board will open resulting in the error code If the wire is broken internally without shorting the machine will function but the counter will not increment SOLUTION Check the wiring between the PRCB and the Total Counter There might be a short to ground close to the Total Counter After the short is found and repaired replace the PRCB p n A03U R759 00 If the wiring is not damaged reposition it so that it is secured in the plastic hooks behind the counters This will keep the wiring from being pinched when the cover is removed and reinstalled It is recommended that all machines be inspected at setup or the next service call to prevent future incidents Refer to attached Bulletin Number 619
25. controls the 24V DC power to M33 Check ICP4 for continuity by using a meter Check the wiring from the circuit board to M33 for any shorts to ground Please check the motor as well to see if it has shorted Once the source of the problem has been determined the Conveyance Drive Board p n A03U H050 04 and possibly M33 p n AO3U M111 00 will have to be replaced SPECIAL NOTE Solution contribution by Greg Lantowski and lan Lynch Production Print SSD 2 Torquing of motor M33 Check the operation ofM33in the State Confirmation I O mode Torque down the motor against the motor mounts or replace them so there is less twist or backlash when the motor is operated Replace the motor p n AO3U M111 00 and gear p n A03U 8899 00 as necessary SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUSO900638EN Solution Usage 1 Description FS 503 MAX 2 SHEETS CAN BE STAPLED STAPLE MODE IS NOW RELEASED message and unable to staple more than 2 sets Solution CAUSE The maximum staple amount needs to be changed SOLUTION To program the amount of stapled copies perform the following 1 Enter Service mode 2 Select Finisher Adj 3 Select Output Quantity Limit 4 Select the staple mode and corresponding paper weight 5 Input a new staple amount SPECIAL NOTE Solution contribution by Mark D Attilio and Jim Behrends Production Print SSD Solution ID TAUS0900798EN Solution Usage 1 Description
26. drum during image creation SOLUTION Replace or remove the Dust Proof Filter clean debris from under side of Developing Units andclean toner supply section and hoses to remove any remaining fibers from the previous filter Note Please review attacheddocument for images of Filter Fibers and Filter location To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 17 bizhub PRO C65hc Miscellaneous Solution ID TAUS0700248EN Solution Usage 23 Description How to take a firmware engine log capture Solution To take a firmware capture please perform the following 1 When the error code SCxx xx is displayed on the operation panel insert a USB drive into the mainbody Service Port 2 Press the following Utility amp gt Utility amp gt Powersave amp gt Powersave 3 By pressing the above buttons the Interrupt button and the Accessibility button on the operation panel will be blinking 4 If the light pulse disappears it shows that the taking of log data is finished Note Please see attachment of sample log SPECIAL NOTE Solution contribution by Freddie Burnham David Aekus Cesar Jimenez Ed Bellone Production Print SSD Solution ID TAUS0657985EN Solution
27. if it is OPEN If required replace the AC Drive Board p n AO3U H520 01 SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0900354EN Solution Usage Description FS 607 staples uneven on saddle stitch booklets Solution CAUSE The staplers are out of parallel SOLUTION Perform the attached Stapler Position Adjustment To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Mwww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by David Aekus and Ed Bellone Production Print SSD Solution ID TAUS0902144EN Solution Usage Description RU 504 RU 506 J 7542 Solution CAUSE Incorrect position of side alignment parts in stack unit which prevents or inhibits paper feed Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 58 bizhub PRO C65hc Paper Conveyance jams no feed folding tearing skewing curling SOLUTION Confirm the setting of Paper Size If ISO JIS B size paper is used set DIP switch 14 5 If Custom size paper is used set Paper Size on operation panel SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0902360EN Solution Usage Description Creasing output pages Solution CAUSE Fixing paper exit roller tracks to one sideonthe shaft SOLUTION Replace fixing paper exit roller p n AO3U 7209 00 Note See attached photo of th
28. into the machine the Copy screen selections are now set to 600dpi and Full Color Solution CAUSE A Reset function setting is putting the machine back to factory defaults for the authenticated user SOLUTION Change the function setting by selecting Utility Counter Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 83 bizhub PRO C65hc Warm up wrong display incorrect operation lock up User Settings System Settings Reset Settings Mode Reset Reset Button Function optionshould be set to Initialize not Full Auto SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS1000210EN Solution Usage Description Add toner light flashing Solution CAUSE EitherToner Supply motor M53 or DCPS 2 failed has failed SOLUTION Check for 24V DCat CN709of the Toner Driving Board assembly TSDB When 24V DC is present replace M53 p n 27LA 8003 2E Check for 24V DC IN at CN704 of the TSDB p n 65AA 906 1E Replace DCPS 2 p n A03U M402 01 when there is no 24V DCIN present at CN704 SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUS1000268EN Solution Usage Description Please enter quantity message Onlyone 1 copy can be input at the display panel All other amountsentered generate the message and the start button goes from green to amber Solution CAUSE Copy quantity limitDIP switches are set Incorrectl
29. is no paper in the RU CleanPS62 p n 13QA 8551 1 4 A failed reverse exit sensor PS19 or actuator Replace the reverse exit sensor p n O8AA 8551 2 or actuator p n 65AA 5131 1 as necessary Note Paper is stopped in the reversing section SPECIAL NOTE Solution contribution by Ken Walker Workgroup SSD Frank Crotts Cobb Office Products Inc and Freddie Burnham lan Lynch Ed Bellone David Aekus Production Print SSD Solution ID TAUS0802272EN Solution Usage 6 Description FS 520 FS 607 J 7217 when hole punching and duplexing Solution Attention Hotline Advisers If thefollowing corrections do not resolve the problem Gather machine Management and Adjustment Lists Perform a Firmware Capture while the J 7217 is showing Escalate the ticket to ESS PROBABLE CAUSES 1 The actuator for PS6 is hitting the paper exit guide plate when the paper exit section closes This may cause PS6 not to be deactivated and register a jam Reform that the paper exit guide plated lower assembly p n A04D A896 0 if it is bent in the center and interfering with the actuator for PS6 Replace the paper exit guide plate lower assembly if necessary 2 The Curl Adjustment is set to Small Set the Curl Adjustment to Large or Middle by using the below procedure a Enter Service Mode b Select Finisher Adjustment c Select Curl Adjustment d Select Middle or Large e Select OK 3 An incorrect Finisher Adjustment setting Recall Standard
30. messages checkbox is selected Note In versions before Microsoft Outlook 2003 the text reads Use Microsoft Word to edit e mail messages In Microsoft Outlook 2007 there is no longer an Outlook editor The default is Microsoft Word and cannot be changed 5 Close the dialog SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0902962EN Solution Usage Description Some PDF files won t print Solution CAUSE Security restrictions preventing printing SOLUTION 1 Open the file in question on a PC and select File 2 Click Document properties 3 Click Security 4 View if there are any restrictions for printing This feature can be viewed with all versions of Acrobat reader but can be changedwith Acrobat standard or higher SPECIAL NOTE Solution contribution by John Miller Workgroup SSD Solution ID TAUS0903069EN Solution Usage Description CREOO O Driver GUI shows as offline When checking the printer status from the GUI a message to check the printer power and or connection is displayed and paper tray and finisher option information shown is not correct Print jobs do submit and print correctly Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 63 bizhub PRO C65hc Software Driver related The CREO Server does show machine status correctly Solution CAUSE CREO TCP IP address or host name has not been entered in the Printer Properties wh
31. operation lock up Manual color registration adjustment again Color registration adjustment SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD and Tom Ingham Docutek Imaging Solutions Deerfield Beach FL Solution ID TAUS0808651EN Solution Usage 1 Description C 2720 C2720 Image density is lost toward trail edge of sheet Solution PROBABLE CAUSES 1 Second Transfer Roller upper located in the transfer belt unit has failed Replace the Second Transfer Roller upper p n 65AA 4504 0 2 HV 2 has failed Replace HV 2 p n AO3U M404 00 SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0700329EN Solution Usage 0 Description Unable to select Account Track to change to Manage Account Track is grayed out Solution CAUSE User Authentication is set to ON external controller SOLUTION This is normal with User Authentication set this way If Account Track is needed the customer will have to set User Authentication to ON MFP and register the users manually SPECIAL NOTE Solution contribution by David Aekus Production Print SSD Solution ID TAUS0657546EN Solution Usage Description The ROM version checkis invalid on the machine display when using the USB flash drive methodfor updating the firmware Solution PROBABLE CAUSES 1 The downloaded file is corrupt Download the file again making certain that the folder structure is correct on the flash dri
32. sensor p n AO3U M508 01 may have failed To verify check the values of the sensors in the Service mode amp gt Process adjustment amp gt Sensor output check amp gt 4 TCR sensors Values should be around 130 if no reading check developing unit connections spring contacts and for loose wires The higher the value the more undertoned the developer The lower the value the more overtoned Try depleting toner if needed from the suspected unit by running halftones of test pattern 53 density of 255 leaving toner hopper unit open so it will not add toner Check if the TCR value rises achieving a value of 130 Try adding toner to the suspected unit closing the toner hopper unit so it will add in the I O mode 54 0 for Yellow 54 3 for Magenta 54 6 for Cyan or 54 9 for Black to see if the suspected unit values go lower if not the toner hopper may be packed or the toner motor has failed test in I O Try to achieve the value of 130 The above procedures might have to be done a couple of times to achieve the target values Perform any required image adjustments after the procedure has been done Malfunction Code Color C 2451 Yellow C 2452 Magenta C 2453 Cyan C 2454 Black SPECIAL NOTE Solution contribution by Chuck Tripp Freddie Burnham Ed Bellone Production Print SSD Solution ID TAUS0800312EN Solution Usage 14 Description C 0213 code intermittently Solution PROBABLE CAUSES 1 A one way paper exit drive gear is slipp
33. shift on second side in the main scan direction Solution PROBABLE CAUSES 1 Failed Image Processing Board IPB Verify failed Image Processing Board by swapping it with another board if possible Replace the IPB as necessary p n AO3U H020 28 for bizhub PRO C6500 C5500 and p n AOUO H020 02 for bizhub PRO C6501 C5501 2 Failed ADU centering sensor PS65 Replace the ADU centering sensor p n 56UA 8551 OE for bizhub PRO C6500 C5500 and p n 56UA 8551 OE for bizhub PRO C6501 C5501 SPECIAL NOTE Solution contribution by lan Lynch Freddie Burnham Mike McCarthy Ed Bellone Chuck Tripp Production Print SSD Solution ID TAUS0800206EN Solution Usage 7 Description PF 601 varying first side registration in the main scan direction Solution CAUSE Possible failed Imaging Centering sensor PS25 CN928 on the PFDB SOLUTION Use the information in the attached documentation concerning 1st side 2nd side registration and image position Try disabling the skew correction sensors to see if this corrects the problem To disable skew correction set DIPSW 26 4 1 and DIPSW 26 5 1 When DIPSW 26 4 1 skew correction is disabled for PFU1 PFU2 and LCT When DIPSW 26 5 1 ADU skew correction is disabled Replace the Imaging Centering sensor p n AO3X R703 00 as necessary Notes 1 The default for both the DIPSWs is 0 and they are the same as conventional control This is a new feature of version 30 firmware 2 To viewa PDF Adobe Reader must be ins
34. the Service Manual Field Service in the LS 50x section under ADJUSTMENT SETTING MECHANICAL ADJUSTMENT Note To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0701569EN Solution Usage 5 Description FS 520 FS 607 availability of 3 hole punch in offline mode Solution The 3 hole offline punch is available with the use of special firmware Please install the following special firmware FS 520 version GMC 31 FS 607 version GMC 33 The firmware is available for download viathe Konica Minolta Download Selector 1 Login in via www mykonicaminolta com 2 Select the Service link located on the top of the page 3 Select the SSD DNA Drivers MSDS link located on the left 4 Select the Continue on to the SSD Home Page link located in the middle of the page 5 Select the Download MSDS Drivers Firmware and more link located on the left SPECIAL NOTE Solution contribution by Clinton Marquardt ESS BSE and Ed Bellone David Aekus Production Print SSD Solution ID TAUS0900093EN Solution Usage 5 Description Copyright 2010 Konica Minolta Business Solutions U S A Ine O March 2010 24 bizhub PRO C65hc Miscellaneous Configuration and specification information Solution See attachmentsfor information which includes Configuratio
35. to obtain spool files from an AS 400 for analysis by the lab Solution Because of the complexityand types of issues betweenMFPs and the AS 400 the Lab may occasionally require that a spool file be provided so that the exact issue can be re created by the lab There aretwo methods to follow depending upon the OS version on the AS 400 Follow these steps to obtain the spool file 1 Obtain the version of the OS 400 that is installed the AS 400 by issuing the following command GO LICPGM The user will need appropriate rights in order to do this 2 When the Work with Licensed Programs menu is displayed type option 10 to display installed licensed programs 3 After the list is displayed it may take awhile press F11 to display the release version This will appearunder the Installed Release column 4 Use theattached instructions to obtain the spool file Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 61 bizhub PRO C65hc Software Driver related If the OS version is V5R4M0 or higher then use instructions called Backing up Spool files System i V5R4Mx pdf If the OS version is lower then V5R4M0 then use instructions called Instructions to copy spool files off AS400 V5 using FTP final pdf 5 After thefiles are obtained attach them to the SSD ticket SPECIAL NOTE Solution contribution by Paul Santangelo ESS BSE Solution ID TAUS0655341EN Solution Usage 1 Description In Microsoft Publishe
36. to the turnaround section may be bowed or cracked Replace the Paper Exit Guide Swing Part p nAO3U 8610 02 Pleaseseeattached Parts Manual pages as a reference To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Rick Johnson DSM Midwest Region and Gregg Gallant Mark D Attilio Gary Scimeca Freddie Burnham Gary Scimeca Production Print SSD Solution ID TAUS0801765EN Solution Usage 11 Description FS xxx first page not aligned properly not stapled in stapled sets Solution CAUSE Static build up onalignment plate which causes the first page to stick SOLUTION Wipe affected are with anti static compound Brillianize Pledge dryer sheet etc SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 49 bizhub PRO C65hc Paper Conveyance jams no feed folding tearing skewing curling Solution ID TAUS0800345EN Solution Usage 8 Description J 1702 The jam may occuronly when running 11x17 or letter size duplexed Solution PROBABLE CAUSES 1 Guide plate 3is malformed Replacethe duplex section Guide plate 3 p n AO3U 8403 00 For the guide plate location see attached photo SPECIAL NOTE Solution contribution by 2 Failed ADU conveyance clutch 3 MC3 or ADU pre regist
37. up down arrows located on the right side of the touchscreen until min is highlighted on the touchscreen 9 Touch OK on the touchscreen 10 Touch Exit on the touchscreen SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 33 bizhub PRO C6 5hc Miscellaneous Solution ID TAUS0700311EN Solution Usage 1 Description Able to input account track setup data but the account will not create Solution CAUSE An account with the same data already exists SOLUTION Create the account with a different name to remove the conflict SPECIAL NOTE Solution contribution by David Aekus Production Print SSD Solution ID TAUS0701245EN Solution Usage 1 Description How to check the machine humidity and temperature values Solution To check the machine humidity and temperature values perform the following Enter Service mode Select PROCESS Select SENSOR OUTPUT CHECK Select HUMIDITY TEMP Select START Select STOP Exit Service mode SPECIAL NOTE Solution contribution by David Aekus Production Print SSD NOOR WDM Solution ID TAUS0701247EN Solution Usage 1 Description How to check the toner density sensor values Solution To check the toner density sensor values perform the following Enter Service mode Select PROCESS ADJUSTMENT Select SENSOR OUTPUT CHECK Sel
38. ver 1 5 zip contains the vCare HTTP Setup Instructions for the currently supported models SPECIAL NOTE Solution contribution by Mark Kemp ESS Solution ID TAUS0700291EN Solution Usage 2 Description Machine reset returns the machine to full color instead the color choice set as initial color Solution CAUSE Machine is set to reset to full auto instead of initial settings SOLUTION Set the machine to reset to initial settings instead of full auto To set the machine to reset to initial settings perform the following 1 Press the Utility button 2 Select User Setting 3 Select System Setting 4 Select Reset Setting 5 Select Mode Reset Setting and change the functionality of the reset button to Initialize and exit screens SPECIAL NOTE Solution contribution by David Aekus and Ed Bellone Production Print SSD Solution ID TAUS0703727EN Solution Usage 2 Description C 2411 C 2412 C 2413 or C 2414 at power up or intermittently Codes may be indicated when performing the drum adjustments Solution PROBABLE CAUSES 1 0PEN ICP15 12V DCfuse fuse type ICP S1 0 on the Printer Control Board Printer Control Unit Check the fuse on the PRCB and replace the board as necessary p n AO3U R759 11 2 Failed TCR Sensor Replace the Toner Density Sensor p n AO3U M508 01 for the Developing Unit indicated by the failure code Failure Code Related TCR Sensor C 2411 Yellow TCR Sensor Copyright 2010 Konica Minolta Busines
39. 094EN Solution Usage 3 Description Unable to select Booklet feature when using FreeForm Solution CAUSE FreeForm does not support the booklet feature SOLUTION Unfortunately there is no solution that will allow the functionality of creating a booklet from a document when using FreeForm It is recommendend to first have document imposed as needed and then utilize FreeForm The IC 303 IC 305 does have an Impose module option available that can be used to impose the file prior to utlizing FreeForm SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS SSD andChuck Tripp Production Print SSD Solution ID TAUS0802062EN Solution Usage 3 Description Please load 8 5x11 paper message on the operation panel when using auto paper select options yet8 5x11 normal stock is loaded Solution CAUSE Possible incorrect PostScript settings of the Fiery IC 408 controller SOLUTION Print out a Fiery configuration page and make sure that the PostScript setupisas follows Paper Type Plain Paper Color White Paper Weight 81 105 Note All paper settings MUST match from the Fiery the driver and in the machine in order to print automatically or the job will have to be forced to print from the machineby pressing Detail Check and selecting a paper weight SPECIAL NOTE Solution contribution by Freddie Burnham and Chuck Tripp Production Print SSD Solution ID TAUSO900989EN Solution Usage 2 Description How
40. 6 for complete information including illustrations To view a PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Mike McCarthy Mark D Attilio Freddie Burnham Ed Bellone David Aekus Production Print SSD and KMBT Japan Solution ID TAUS0O701021EN Solution Usage 27 Description C 6702 C 6703 or C 6704 code Solution CAUSE Failed Image Processing Board SOLUTION Replace the IPB p n AO3U H02028 for bizhub PRO C5500 C6500 C6500P andp n AOUO H020 02 for bizhub PRO C5501 C6501C6501P C 5hc SPECIAL NOTE Solution contribution by Jim Behrends and Cesar Jimenez Production Print SSD Solution ID TAUS0702461EN Solution Usage 24 Description C 6708 C6708 at power up Solution PROBABLE CAUSES 1 At power up the exposure lamp moves to the left to perform shading correction but the lamp never lights Failed exposure lamp or Inverter board Replace Exposure Lamp p n A03U M301 01 or Inverter Board p n AO3U M405 00 as necessary 2 ICP1 or ICP2 has failed OPEN on the CCD Verify thatlCP1 or ICP2is OPENand replace the CCD p n AO3U A290 00 if necessary 3 ICP2 on the IFB has failed OPEN Verify thatlCP2 is OPEN and replace the IFB p n AO3U H100 01 if necessary 4 ICP1 or ICP2 on the IPB located on theopposite side of the ribbon cable connection has failed OPEN Verify thatlCP1or ICP2is and replace the IPB p n AO3U H020 15 if necessary 5 The CCD wiring is poorly co
41. 601 or PF 602 Control Gear 2 18 28T has failed and is slippingwhich allows the tray to drop SOLUTION ReplaceControl Gear 2 p n A03X 6996 00 SPECIAL NOTE Solution provided by Shane Bullis Impact Networking LLC Madison WI Solution ID TAUS1000449EN Solution Usage Description SD 506 C 1259 Saddle Stitcher will not trim booklet Solution PROBABLE CAUSES 1 Bundle registration plate sensor PS16 failed Trimmer pressure plate never clamps booklet prior to trimming Replace PS16 p n 08AA 8551 2 Sensor can be checked in I O mode 71 36 2 Trimmer motor M24 failed Trimmer pressure plate never clamps booklet prior to trimming Replace M24 p n 129U 8004 2 Trimmer up down motor can be checked in I O mode 71 51 SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 60 bizhub PRO C65hc Software Driver related Solution ID TAUS0808608EN Solution Usage 4 Description Not all available finishers are not shown in the IC 408 printer drivers Solution CAUSE Themore recent bizhubC6500 C6501 PRO finishers FS 521 FD 503 LS 505 PB 503 PF 602 andSD 506 are not compatible with the IC 408 SOLUTION If the newer finishers are to be used either the Fiery IC 303 IC 305 controllers or the CREOO IC 304 controller must be used SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0703
42. 65hc Other image quality failure Solution ID TAUS0802406EN Solution Usage Description Error when performing the Scanner Smooth Tone Adjustment Solution CAUSE This adjustment is not available in the field SOLUTION This adjustment is only used in manufacturing for initial set up If any parts in the scanner section are replaced and the copy quality is not acceptable performAdj Data Reset This will set the default data to a factory average No further adjustment will be needed SPECIAL NOTE Solution contribution by Clinton Marquardt ESS Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 10 bizhub PRO C65hc Image blank or solid color Solution ID TAUS0623030EN Solution Usage 29 Description Evenly spaced yellow magenta cyan or black lines from lead to trail after setup Solution CAUSE The time date and telephone numbers have not been programmed SOLUTION To program the time date and phone numbers bizhub PRO C500 CF5001 8050 1 Press the Help key 2 Select Key operator mode 3 Select 1 System initial setting 4 Select 1 Date amp amp Time setting 5 Enter the date and time pressing Set after each entry to scroll to the next number entry position 6 After all numbers have been entered select Set Previous Screen Previous Screen to return to the normal operations screen 7 Enter the 25 mode power ON the sub power switch while pressing the 2 and 5 keys 8 Sel
43. 65hc Paper Conveyance jams no feed folding tearing skewing curling SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0808614EN Solution Usage Description FS 521 J 7218 J 7219 or J 7220 after first stapled set Sheet 1 and 2 of the second set does not move to the stacker section Bypass gate is functioning properly Solution CAUSE Bypass pressure release motor M12 is not functioning correctly SOLUTION Test M12 by running I O mode 72 81 to find home position followed by 72 84 to release pressure If abnormal noise is heard or motor does not operate replace M12 p n AOGY A704 0 SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0808652EN Solution Usage Description J 7568 after the second sheet of a saddle stitch booklet has entered the accumulator Paper is stopped and does not go into the right angle conveyance section Solution CAUSE The right angle conveyance motor M6 has failed SOLUTION Check the operation of M6 using I O mode 71 6 ReplaceM6 p n 56AA 8011 2 if it does not turn SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0900292EN Solution Usage Description C22 21 error Solution CAUSE The first transfer pressing releasing function is not working The 24V DC required to operate the motor M19 may not be available SOLUTION Check ICP4 on the AC Drive Board assembly to see
44. AUS0808310EN Solution Usage Description Quick Cal Color Cal option is not shown Only one calibration type is listed Solution Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub PRO C65hc Controller no or slow print scan failure garbled data lockup CAUSE Desired calibration device is not set SOLUTION From CREOO interface select File amp gt Preferences amp gt Calibration Device amp gt Select Desired Calibration type Off the glass Color Cal Device Tool Densitometer SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0901164EN Solution Usage Description Is the bizhub PRO C65hc compatible with MicroPress Solution The bizhub PRO C65hc is not compatible with the MicroPress systems because the IC 408 Fiery controller is not supported The IC 408 is the only bizhub PRO C6500 series controller that can be used in conjunction with the MicroPress system SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0902121EN Solution Usage Description Cannot print when using 64 bit Microsoft Windows Vista and IC 303 running firmware version 1 01 Solution CAUSE Microsoft Windows Vista driver incompatibility with older Fiery system software SOLUTION Update Fiery system software to version 2 0 or above The latest version firmware or system software is available via the Konica Minolta Downloa
45. CAUSE Secure Eraseis enabled SOLUTION Secure Erase is enabled insetup under Server amp gt Jobs If enabled it will securely erase all print jobs by rewriting over the data 3 times This requires constant disk access and CPU utilization and will significantly slow down the printing capabilities of the controller Secure Erase is required in government or other environments that handle sensitive orconfidential material SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0657640EN Solution Usage 2 Description Unable to scan to E Mail Solution CAUSE E Mail function is prohibited SOLUTION To enable E Mail perform the following Select Utility Counter Select Machine Admin Setting Select System Setting Select Operation Prohibit Set Select Scanner Prohibit Setting Select Permission next to the E Mail tab Exit the Administrator mode SPECIAL NOTE Solution contribution by Ed Bellone and David Aekus Production Print SSD NOOR WD Solution ID TAUSO656890EN Solution Usage 1 Description When installing system code on an IC 303 the controller is booted from the system DVD but nothing appears to install and the front LCD panel just displays the Fiery logo Solution CAUSE The FACI option is enabled on the IC 303 SOLUTION If the FACI option is enable on the IC 303 it is assumed that a monitor keyboard and mouse is also connected The FACI option disab
46. FS 521 will not output 13x19 paper to main tray Solution CAUSE Offset stacking is enabled Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 54 bizhub PRO C65hc Paper Conveyance jams no feed folding tearing skewing curling SOLUTION Disable offset stacking as the FS 521 will only output 13x19 paper in the straight stacking mode This information is listed in the attached Product Specifications To viewthe PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Chuck Tripp and Ed Bellone Production Print SSD Solution ID TAUS0901768EN Solution Usage 1 Description FS 607 message to empty booklet tray Solution PROBABLE CAUSES 1 Actuator for PS25 the Folding Exit Sensor is not moving properly Clean or repair the PS25 actuator p n 129X 4850 0 and spring assembly 2 FNSCB has failed Replace the FNSCB p n A04D H010 02 IMPORTANT The following information isa temporary countermeasure to allow operation ofthe FS 607 while awaiting a replacement FNSCB Operation of unit must be monitored at all times when these settings are applied as jamming damage may occur In some cases the messagecan be cleared by resetting communication with the FNSCBby setting DIPSW 18 5 to 1 Faulty part isolation of the fold and staple function of the SD recycle power set DIPSW 18 5to 0 If the message clears set DIPSW 15 3and 15 4 to 1 This allows the machine to contin
47. Japan and Ed Bellone Production Print SSD Solution ID TAUS0800075EN Solution Usage 10 Description C 0418error code which may be intermittent Solution PROBABLE CAUSES 1 This occurswhen the LU 202 is set to Coated Paper and the Relative Humidity is above 56 Installthemodified LU 202 LCT control board p n AO3W H010 13 2 Failing HT 503 Item A0410Y0 Replace HT 503 Note Ensure the Dehumidifier Switch SW3 is turned ON with the HT 503 installed SW3 is located on the lower left side of the machine under a cover SPECIAL NOTE Solution contribution by Clinton Marquardt ESS SSD and Ed Bellone Production Print SSD Solution ID TAUS0657064EN Solution Usage 8 Description C 3912 C3912 code at power up or Machine warming up please wait message Solution PROBABLE CAUSES 1 Failed ACDB Replace the ACDB p n A03U H520 02 Note Before replacing the ACDB ensure that temperature sensor 3 TH3 is working TH3 will read if one of the fuser lamps is open 2 Failed fuser lamp s Check continuity of the three upper fuser lamps L2 L3 and L4 Replace failed fuser lamp p n AO3U M32E 00 SPECIAL NOTE Solution contribution by Jim Behrends Mike McCarthy Ed Bellone David Aekus Production Print SSD Solution ID TAUS0701563EN Solution Usage 8 Description C C133 code after installing firmware or shortly after power ON Solution PROBABLE CAUSES 1 Failure of the memory control board Replace the memory c
48. MO Solution The following issues have been addressed in v60 GMO firmware Newly added function Specification changes 1 CSRC setting information can be saved to and restored from the USB memory 2 The DIPSW19 4 function has been moved from Service mode to User mode DipSW19 4 Double feed detection sensor of PFU can be turned on off Utility 02 User Setting 03 Common Setting Next Detect Double Feed JAM Off On 3 When the pixel ratio value on list print is corrupted code C 4860may occur This code can be cleared by turning the machine off and on The pixel ratio counter may be cleared by performing I O check mode 90 04 This can only be done while the C 4860 code is showing 4 The DIPSW23 6 function has been moved from Service mode to User mode DipSW23 6 Change of staple angle on FS 521 FS 503 The staple angle can be selected withthe following setting Utility 02 User Setting 03 Common Setting Next Backside Stapler Angle Oblique Horizontal NOTE In the case of the FS 503 being used on the MFP firmware v28 GM0 must installed on the FS 503 in order for this function to work Malfunction corrections 1 When installing ver 60 and using CSRC modem it is impossible to get the data by using the S7 command 2 Copier HDD capacity is not displayed correctly on Fiery Web connection NOTE The firmware is available for download via the Konica Minolta Download Selector 1 Login in via www mykonicaminolta com 2
49. McCarthy Production Print SSD Solution ID TAUS0802861EN Solution Usage 1 Description Unable to use the DF 609 in Scan mode Solution CAUSE The DF 609 is not selected in the Scan Initial Settings SOLUTION Select the DF 609 in the Scan Initial Settings 1 Press the Utility button 2 Select User Settings 3 Select Initial Settings 4 Select Scan Initial Settings 5 Select ADF 6 Select OK 7 Exit User mode SPECIAL NOTE Solution contribution by Ed Bellone and Chuck Tripp Production Print SSD Solution ID TAUS0808043EN Solution Usage 1 Description C 2424 C2424 code Solution After the black developer was replaced CAUSE Toner Density Sensor initial was not performed SOLUTION Perform the Toner Density Sensor Initial adjust by entering Service Mode and performing the following 1 Select Process Adjustment 2 Select Drum Peculiarity Adjustment 3 Select Toner Density Sensor Init 4 Select Black and press Start 5 When completed exit the screen and mode The color registration is off 1mm whenprinting the printer gamma sensor output pattern Look for avoid between the pure black strip and the process black on the top margin CAUSE TCRIK is reading LOW SOLUTION Please perform the following adjustments in order Manual color registration adjustment Auto gamma adjustment Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 78 bizhub PRO C65hc Warm up wrong display incorrect
50. O C65hc Miscellaneous 4 Touch 04 Setup Date Input on the touchscreen 5 Input the month using the numeric keypad located on the operation panel or touchscreen and then press Set on the touchscreen 6 Input the day using the numeric keypad located on the operation panel or touchscreen and then press Set on the touchscreen 7 Input the year using the numeric keypad located on the operation panel or touchscreen and then press Set on the touchscreen 8 Touch OK on the touchscreen 9 Touch Exit on the touchscreen 10 Touch Exit on the touchscreen SPECIAL NOTE Solution contribution by David Aekus Production Print SSD Solution ID TAUS0700588EN Solution Usage Description Itemnumber for the optional hard drive HD 506 Solution The HD 506 is actually a kit Item AO3YOYO that includes 4x40GB hard drives 1 per color channel mounted to a single board This makes a total of 160GB of hard drive space The drives are formatted FAT32 and contain pre loaded stamps and watermarks with plenty of room for user overlays HD 506 is required for booklet pagination processing of copy jobs It is not utilized for printing functions SPECIAL NOTE Solution contribution by Mike Galletta Workgroup SSD and Cesar Jimenez Production Print SSD Solution ID TAUS0O701497EN Solution Usage Description How to print out the USE MANAGEMENT list Solution To print out the Use Management List perform the following 1 Press the Ut
51. OF THIS DOCUMENT Copyright 2010 Konica Minolta Business Solutions U S A Inc bizhub PRO C65hc Abnormal noise or odor Solution ID TAUS1000349EN Solution Usage Description Loud noise banging chattering coming from the FD 503 post inserter Solution CAUSE Post inserterUp DownTray p n 15AG 4038 0 is malformed or bent SOLUTION Check for proper operation of the lift tray Check that Limit sensor PS43 at rear of the unit is being actuated when tray is at rest Check for a broken Up Down gear p n 15AG 7701 0 and or any bent parts including the screw p n V121 0410 03 which attaches the hold lever p n 15AG 4081 0 to the Up Down shaft p n 15AG 4082 0 Note Please see attached pages from the FD 503 Parts Guide Manual To viewthe PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub PRO C65hc Breakage damage malformed removed part Solution ID TAUS0802257EN Solution Usage 2 Description SD 501 C 7777 C7777 code Solution When bundle press cable is unwrapped CAUSE The left and or right sway springs p n 15AN 5029 1E left and p n 15AN 5030 1E right have failed SOLUTION Replace the damaged spring s andrewrap the bundle press cables The Bundle Press will need to be removed for service Documentation for Bundle press removal and Bundle Pres
52. OK Close SPECIAL NOTE Solution contribution by Chuck Tripp ProductionPrint SSD ONOOaBKRWPD Solution ID TAUS0901527EN Solution Usage 1 Description How to change the Scan to E Mail Print via E Mail ports Solution The default ports are 25 for outgoing and 110 for incoming To change ports Browse to the Fiery TCP IP address Select Web Tools Select Configure tab Select Launch Configure A new window will open input the Administrator password when prompted From settings list on left side gray background select Network In Network settings options select Services In Services settings options select either E mail or Print via E mail In E mail settings options on right side of window white background select E mail Setup 10 A new window will open with E mail Server settings 11 Change port numbers as needed 12 Select Save window closes 13 In original Configure window select Reboot from left side menu gray background to apply setting changes SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD ONDINA N Solution ID TAUS0902657EN Solution Usage 1 Description Text Thinning Reversed Text Enhancement Setting Solution Text Thinning Reversed Text Enhancement Setting works on controller and engine at the same time Please set carefully refer tothe attached documents To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for f
53. PROBABLE CAUSES 1 Incorrect drum speed Please installminimum v40 firmwareto correct the drum speed Note The latest version firmware isavailable via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more After installing the firmware please set the following DipSW to the recommended setting DipSWw21 bit 6 bit 7 0 0 Default 100 1 up 0 1 0 2 up Recommended 110 3 up If the symptom reoccurs with the recommended value try the 0 3 UP setting 2 Cleaning blade has flipped on a corresponding color Please refer to TAUS0801219EN15 if it is determined that the drum blade has flipped 3 Incorrect Belt Line Speed Adjustment setting Check the setting by referring to section 10 3 8 Belt Line Speed Adj Printer Adjustment in the Service Manual If the setting value is not in the range between 5 to 35 readjust the value within 5 to 35 If 5 to 35 cannot give the satisfactory result also perform the section 10 3 3 FD Mag Adjustment Printer Adjustment SPECIAL NOTE Solution contribution by Clinton Marquardt ESS BSE Cesar Jimenez Ed Bellone and Chuck Tripp Production Print SSD Solution ID TAUS0702861EN Solution Usage 37 Description C 4520 error code Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 65 bizhub PRO C65hc Warm up wrong display incorrect operation lock up
54. PS1 p n 13QA 8552 1 PS5 p n 13QA 8551 1 and PS6 p n O8AA 8551 2 in I O mode PS1 70 1 PS5 70 3 PS6 70 32 and replace as needed Check for 5V DC input to each of the sensors If no voltage is present at any of the sensors replace the FNS Drive Board 3 assembly p n AOHO H040 11 Note Please see attached FD 503 Parts Manual pages to reference photosensor location To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by David Aekus Production Print SSD Solution ID TAUS1000132EN Solution Usage Description Wavy output of duplex and face down simplex Solution Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 59 bizhub PRO C65hc Paper Conveyance jams no feed folding tearing skewing curling CAUSE The decurling roller is not turning under load SOLUTION Inspect the Coupler Coupling B to ensure it is sliding on the shaft Remove any burrs from the Coupler and shaft inspect the Decurler Motor Assembly for proper drive coupling and replace the Coupler p n AO3U 8631 00 if needed SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS1000376EN Solution Usage Description Tray 4 and or Tray 5 drop even if the down stoppers are set to not drop when the tray is withdrawn Solution CAUSE The PF
55. Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUS0802793EN Solution Usage Description DF 319 DF 603 DF 606 DF 609 pages are being scanned multiple times after jamming misfeeding with accompanying Reload originals message If a jam misfeed occurs the machineindicates to reload originals After originals have been reloaded and Start is pressed the machine starts scanning again and adds the reloaded pages to the document as well as the previously scanned pages Solution CAUSE Improper reloading of originals If the machine misfeeds an original it will then indicate to reload originals but if it jams past the feeder it will indicate where the jammed sheets are and after jammed sheets are removed it will indicate how many originals need to be reloaded SOLUTION If a misfeed occurs the message to reload originals means to reseat the originals remaining in the feed tray NOT add all the originals from output tray back into feeder If thedocument feederjams after the feeder it will indicate clear the indicated sheets thento reload the number of originals that have not yet been scanned For example if 3 sheets are indicated as jammed in thepaper pathand machine indicates to reload 2 originals the first 2 sheets in theDF paper pathstarting from just past the feed section should be reloade
56. U 202 17 to 81 Ib Bond Automatic Duplex Unit 17 to 68 Ib Bond Finisher FS 503 Primary main tray 13 to 81 lb Bond Secondary sub tray 13 to 81 Ib Bond Staple 13 to 64 Ib Bond Folding Unit FD 501 Primary main tray 13 to 64 lb Bond Secondary sub tray 13 to 81 Ib Bond Punch 13 to 56 lb Bond Z Fold Tri Fold in Tri Fold out Half Fold 13 to 34 Ib Bond Double Parallel Gate Fold 13 to 24 lb Bond Post Inserter attached to Folding Unit FD 501 13 to 81 Ib Bond Large Capacity Stacker LS 501 Stacker 13 to 64 lb Bond Secondary sub tray 13 to 81 Ib Bond Saddle Stitcher SD 501 Fold amp amp Staple Trimming 13 to 64 Ib Bond Multi Half Fold of 5 sheets 13 to 22 lb Bond Multi Half Fold of 3 sheets 23 to 35 lb Bond Multi Half Fold of 2 sheets 36 to 64 lb Bond Multi Tri Fold of 5 sheets 13 to 22 Ib Bond Multi Tri Fold of 3 sheets 23 to 24 Ib Bond Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 22 bizhub PRO C65hc Miscellaneous Secondary sub tray 13 to 81 Ib Bond Finisher FS 607 Primary main tray 16 to 81 Ib Bond Secondary sub tray 13 to 81 Ib Bond Staple 16 to 28 Ib Bond Fold amp amp Staple 16 to 28 Ib Bond Half Fold 16 to 28 Ib Bond Multi Half Fold of 3 sheets 16 to 21 lb Bond Multi Half Fold of 1 sheet 22 to 28 lb Bond Paper Inserter PI 502 option for Finisher FS 607 13 to 53 lb Bond Punch Kit PK 512 16 to 34 lb Bond Output tra
57. ached are the zipped CSRC E mail Setup Instructions bizhub PRO 1050 1050P 1050e vCare CS Remote Care E mail Setup Instructions version 1 8 5 bizhub 200 250 350 222 282 362 vCare CS Remote Care E mail Setup Instructions version 1 3 0 bizhub 360 420 500 600 750 vCare CS Remote Care E mail Setup Instructions version 1 2 1 bizhub PRO 920 vCare CS Remote Care E mail Setup Instructions version 1 8 2 bizhub C451 C550 C650 C203 C253 C353 C552 0652 361 421 501 vCare CS Remote Care E mail One Way Setup Instructions version 1 3 0 bizhub PRO 950 vCare CS Remote Care E mail One Way Setup Instructions version 1 3 2 bizhub C200 vCare CS Remote Care E mail Setup Instructions version 1 2 0 bizhub C450 C351 C250 C352 C300 CS Remote Care E mail Setup Instructions version 1 3 8 bizhub C451 C550 C650 C203 C253 C353 vCare CS Remote Care E mail Two Way Setup Instructions version 1 0 0 bizhub PRO C500 8050 IP 901 IP 921 IC 405 IC 302 vCare CS Remote Care E mail Setup Instructions version 1 8 3 bizhub PRO C6500 C6500P C5500 C5501 C6501 C65hc Main body NIC _vCare CS Remote Care E mail Setup Instructions version 1 4 0 Notes 1 To open the file WinZip should be installed WinZip can be downloaded from the WinZip website http Awww winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view 2 This vCare documentation can also be found by using the Konica Minolta Downlo
58. ad Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Please see attached procedure To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0701663EN Solution Usage 4 Description Printgroove supported models Solution The followingare supported by Printgroove version 1 5 0 bizhub PRO 1050 1050P 1050e 1050eP embedded bizhub PRO 950 embedded bizhub PRO 920 IC 203 7085 IP 602 IP 602M bizhub PRO C500 8050 IP 901 IC 302 IC 405 bizhub PRO C500 IC 301 bizhub PRO C6500 IC 303 IC 305 IC 408 IC 304 bizhub PRO C6500P IC 303 IC 305 IC 304 bizhub PRO C6501 IC 305 IC 408 bizhub PRO C6501P IC 305 bizhub PRO C 65hc IC 305 bizhub PRO C5500 IC 408 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 27 bizhub PRO C65hc Miscellaneous bizhub PRO C5501 IC 305 IC 408 bizhub PRO C650 IC 409 bizhub PRO C550 IC 409 bizhub PRO 1051 1200 1200P embedded bizhub PRO 1600PwithSmart Imager R11 bizhub PRO 2000P withSmart Imager R11 bizhub PRO 2500P withSmart Imager R11 Xerox DocuTech 6100 seriesDocuSP4 x Note Please refer to the attacheddocument for additional information on Printgroove supported models To viewthe PDF you may need to download a free copy of Adobe Reader SPECIAL
59. after replacing the OACB from another machine Solution PROBABLE CAUSES 1 The OACB or PRCB has been replaced but firmware has not been flashed to the new boards Restart machine while holding down the Utility key to enter Service mode When in Service mode flash the firmware 2 The OACB or PRCB was installed from a non matching model For example the OACB has been removed from a bizhub PRO C5500 and installed in a bizhub PRO C6500 The OACB has the same part number for both machines but once installed and firmware has been flashed the board is now model specific Install a new OACB p n AO3U H010 5A or PRCB p n A03U R759 00 3 The NVRAM is not installed or itmay bedamaged The operation paneldisplay is in Spanish see attached example Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Install NVRAM or contact SSD Hotline if the NVRAM is damaged and needs replacement SPECIAL NOTE Solution contribution by Chuck Tripp and Ed Bellone Production Print SSD Solution ID TAUS0900222EN Solution Usage 2 Description C 2470 C2470 after a jam is cleared from inside MFP engine There may be a Close front door message indicated Solution CAUSE Processing unit not connected SOLUTION Open front door and pull out processing unit by handles Slide processing unit back into machine noting if it slides sm
60. ag p n AO3U 7244 00 Make sure when the fuser jam release green knob is turned counterclockwise the Release Actuator flag p n AO3U 7244 00 blocks and unblocks PS16 PS17 Check to see if the sensor is disconnected If turning the Fuser Jam removal Knob does not change the position of the Release Actuator flag then check the drive gears associated withM30 p n 27LA 8003 0 for broken or stripped drive gears andreplace them if damaged 3 A one way gear p n A03U 8093 00 is slipping in the fixing drive assembly Replace the 3 fixing drive gears with the modifiedFixing Drive Gear M 22T p n AO3U 8093 11 andthe fixing drive shaft A p n AO3U725800 Please refer to the attached Parts Modification Notices for details To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 4 Failed fixing limiter Replace fixing limiter p n 654A53651 5 Failed ICP14 on Conveyance Drive Board Replace Conveyance Drive Board p n AO3U H050 04 SPECIAL NOTE Solution contribution by Mike McCarthy David Aekus and Jim Behrends Production Print SSD Solution ID TAUS0703482EN Solution Usage 44 Description C 2211 C2211 C 2212 C2212 C 2213 C2213 or C 2214 C2214 usually when the machine is running in thick paper mode 1 2 line speed These are drum drive error codes Pleasebe sure that the problem is not drive related Solution
61. ating automatically when 90 minutes have elapsed after completion of the last copy with theMFP remaining in the ready to copy state during that time The time period for the Automatic Shut Off function can be set for 30 minutes 60 minutes 90 minutes 120 minutes or 240 minutes SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0657359EN Solution Usage Description Operating environment Solution The environmental requirements for correct operation of the bizhub PRO C6500 C5500 series are as follows Minimum Environmental Requirements Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 37 bizhub PRO C65hc Miscellaneous Optimal Environment Temperature 10 to 30 C 50 to 86 F 18 to 23 C 64 4 to 73 4 F Humidity 10 to 80 RH 40 to 60 RH SPECIAL NOTE Solution contribution by lan Lynch and Ed Bellone Production Print SSD Solution ID TAUS0657761EN Solution Usage Description How to program the low power mode activation time Solution To program the low power mode activation time perform the following 1 Press the Utility Counter key Touch 03 Machine Admin Setting on the touchscreen Enter the Administrator password default password is 1 2 3 4 5 6 7 8 Touch OK on the touchscreen Touch 01 System Setting on the touchscreen Touch 01 Power Save Setting on the touchscreen Touch Auto Low Power on the touchscre
62. become dislodged SOLUTION Inspect transfer belt assembly and reposition transfer roller as needed SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS1000256EN Solution Usage 1 Description Color registration varies from copy to copy Solution CAUSE The encoder driven by the transfer belt motor M18 is loose and causing a timing issue SOLUTION Remove M18 p n 27LA 8001 2E and the encoder assembly p n 65AA R726 00 and secure the encoder set screws SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS0902868EN Solution Usage 0 Description Color registration is off in the center of the copy The lead edge and the trail edge registrationare fine Solution CAUSE The fuser loop sensor PS64 or its actuator might be failing SOLUTION Replace the fuser loop sensor p n 55VA 8552 1 andactuator p n 65AA 5337 1 as a set SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 16 bizhub PRO C65hc Image voids or deletions Solution ID TAUS0902275EN Solution Usage 1 Description Void lines in one or more colors Solution CAUSE Fibers from the Dust Proof Filter have become detached from filter traveled through the toner supply hosesand haveaccumulated in area below a Developing Unit The fibers will block the laser from imaging unit contacting the
63. cause oflack of tension on the upper roller bearings Remove and reverse the upper front bearing p n 5400 7605 0 listed on page 32 Key 5 in the Parts Manual so that the bearing flange is outward and or slightly re form the holder in which it sits so that more pressure is applied to the bearing 2 Tension roller in the Intermediate Transfer Assemblybecoming dislodged permitting the transfer belt to walk off or the upper and lower tension rollers are not lining up correctly Addition of a new spacer at each end of the tension roller prevents the roller from disengaging from the bracket To accommodate the new spacer the length of the roller has been increased slightly and a D shape placed on the ends Refer to attached Bulletin Number 6331 for additional detail Also adjusting the lower tension roller is suggested Please see the attached document for directions 3 Gaps between Tension Plate Rear Caulking p n 65AA 273 0 and Plate Rear p n 65AA 2625 OE after maintenance performed on the transfer belt unit Set Tension Plate Rear Caulking properly so that no gap exists and firmly fix with screw See attached files for more information Note Also refer to attached Bulletin Number 6522 which addresses Transfer Belt Sliding During color registration adjustment CAUSE Failed color registration sensor PS8 or PS9 SOLUTION SwapPS8 and or PS9 Replace color registration assembly p n AO3U R7B4 00 After performinga PM CAUSE The Col
64. changing error codes Solution CAUSE Damaged drum carriage connector SOLUTION Replace the drum carriage connector on the process carriage side p n A034 N111 02 and the connector on the machine frame side p n AO3U N110 01 as necessary SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0903120EN Solution Usage Description C 3911 and C 3912 codes soon after machine power up Solution CAUSE One of the upper fusing heater lamps lamp 1 L2 lamp 2 L3 or lamp 3 L4 has failed SOLUTION Replace the failed fuser lamp p n A03U M31E 00 WARNING When C35xx C38xx or C39xx fusing temperature related abnormality occurs be sure to repair replacethefailed part generating the code before setting the Service mode software DIPSW3 1 to 0 Ifsoftware DIPSW 3 1 is set to 0 without correcting the cause of the error a fire mayoccur Please refer to attached procedure To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Tom Kelly Workgroup SSD Solution ID TAUS1000043EN Solution Usage Description Applied Copy Scan defaults do not retain when using User Authentication Account Track For example machine is set to default Copy screen selections of 200dpi and Color selection is set to Black but when a registered user account logs
65. contribution by Ed Bellone Production Print SSD Solution ID TAUS0700950EN Solution Usage 2 Description FS 503 FS 607 main tray stacking capacity Solution The main tray stacking capacity for standard 8 5x11 and A4paper size is 3000 sheets With version 20 Phase 2 firmware the main tray stacking capacity has changed for 8 5x14 11x17 12x18 13x19 A4 B3 large custom paper sizes and is now based upon paper weight Up to 80gsm 1500 sheets 81gsm 135gsm 1000 sheets 136gsm 209gsm 700 sheets 210gsm 300gsm 500 sheets Note FS 607 does not support larger than 12x18 sheet exitingto the main tray The sub tray must be used for these sizes SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0702284EN Solution Usage 2 Description Only 30 one touch locations for scan to SMB can be selected yetdocumentation indicates that 500 can be input Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 30 bizhub PRO C65hc Miscellaneous Solution CAUSE Thedocumentation is incorrect SOLUTION The following iscorrect Scan to SMB can store 30 locations Scan to FTP can store 30 locations Scan to HDD can store 150 boxes Scan to E mail can store 450 addresses SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0800294EN Solution Usage 2 Description How to disable the centering sensors on the LU 202 PF 601 and
66. corona Note Please reference attached Lines document tosee the image quality To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Replace the charge corona bizhub PRO C6500 C6500P p n A03U R703 00 and bizhub PRO C6501 C6501P C65hc p n AOUO R712 00 SPECIAL NOTE Solution contribution by Clinton Marquardt ESS Ed Bellone lan Lynch Production Print SSD andDave Mohring NW Office Technologies Inc Solution ID TAUS0614442EN Solution Usage 8 Description Double image when copying or printing and the machine is misting one or more toners from the drum area Solution CAUSE Rear locking screws for the drum cleaner blade were not removed during machine setup or drum unit replacement of one or more units SOLUTION Ensure that the front and rear locking screws for the drum cleaner blade are removed during machine setup SPECIAL NOTE Solution contribution by Jim Behrends and David Aekus Production Print SSD Solution ID TAUS0657540EN Solution Usage 1 Description Streaking on copies and prints Solution PROBABLE CAUSES 1 Fixing paper exit roller pressure is too high The bizhub PRO C6500 series has added a customer adjustment lever to the fuser exit plate to release pressure on the exit rollers allowing the print to cool with less pressure on the image Slide the lever to the front to remove the pressure an
67. crobat readstep2 html SPECIAL NOTE Solution contribution by Rick Veale ESS Solution ID TAUS0902819EN Solution Usage Description Parts modification change of torque limiter and pin Solution A modified Torque limiter A p n AO3X 5656 00 and Pin B p n 56AA 1751 0 have been changed for the purpose of parts sharing commonality Please see attached Parts Modification Notice for the associated item locations ineach Parts Manual To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html ORIGINAL PART NUMBERS 56AA 4041 1 Torque limiter A 56AA 1731 0 Pin B 4024 2062 01 Torque limiter A Di7210 and CF5001 only 4594 2214 01 Pin B Di7210 and CF5001 only Solution ID TAUS0902972EN Solution Usage Description FS 521 how to use the Interrupt temporary stop button Solution Exiting paper to the main tray stops temporary by pressing the temporary stop button for more than 1 second around 2 3 seconds while in the straight mode or the shift mode Press start key of the main body to restart SPECIAL NOTE Solution contribution by KM Europe BEU Solution ID TAUS0903044EN Solution Usage Description Support for bizhub PRO C65hc with system software version 3 0 Solution The bizhub PRO C65hc is not currently compatible with IC 305 version 3 0 system software EFI should be releasing a patch soon to
68. cted or the solenoid stopper portion of the staple clincher breaks Check the staple clincher wiring connection The shape of the staple Assy B has been changed Please replace the part andsee attached SD 501 Bulletin Number 6428 for reference To viewa PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Steve Bray Pacific Office Automation Beaverton OR Jim Behrends Gregg Gallant Bob Moeller Ed Bellone Production Print SSD and KMBT Japan Solution ID TAUS0657642EN Solution Usage 3 Description Unable to scan to SMB Solution CAUSE SMB function is prohibited SOLUTION To enable SMB perform the following 1 Select Utility Counter 2 Select Machine Admin Setting Select System Setting Select Operation Prohibit Set Select Scanner Prohibit Setting Select Permission next to the SMB tab Exit the Administrator mode SPECIAL NOTE Solution contribution by Cesar Jimenez Ed Bellone David Aekus Production Print SSD NOOR WO Solution ID TAUS0900057EN Solution Usage 3 Description C 4111 C4111 C 4112 C4112 C 4113 C4113 or C 4114 C4114 codes Solution CAUSE Abnormal temperature detection of the polygon motor was detected SOLUTION Replace affected write unit or PRCB p n AO3U R759 11 WRITE UNIT bizhub PRO C6501 C6501P C5501 C65hc Part Numb
69. ction Print SSD Solution ID TAUS0626843EN Solution Usage 18 Description Paper skew specification Solution The specificationfor skew is 0 5 to the length for 1 sided and 1 0 for 2 sided For example if the page is 11x17 the maximum skew would be approximately 2mm In 2 sided mode a maximum of 4mm skew may occur on side 2 SPECIAL NOTE Solution contribution by David Aekus and Jim Behrends Production Print SSD Solution ID TAUS0700374EN Solution Usage 17 Description HD 506 Hard DiskDrive HDD information Solution Starting with version 15 firmwarefor the bizhub PRO C6500 the usage of the HD 506 option has changed It is no longer used when printing It isonly used for stamps watermarks and overlays when copying The HD 506 is actually a kit p n AO3YOY0 that includes 4x40GB hard drives 1 per color channel mounted to a single board The drives are formatted FAT32 and contains pre loaded stamps and watermarks with plenty of room for user overlays Notes 1 The part numberto orderan individual hard diskdrive is AO3Y R701 00 see attached Parts Manual 2 Please refer to attached Installation Instructions for additional information 3 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html CAUTION Because the HDDs have a unique partition and format generic HDDs cannot be used SPECIAL NOTE Solution co
70. d David Aekus Production Print SSD Solution ID TAUS0657584EN Solution Usage 1 Description Evenly spaced lines in the sub scan direction after initial setup Solution CAUSE Initial settingsdid not take when programmed SOLUTION Time and date telephone and ADF serial numbers need to be reentered 1 Sub power ON amp gt Utility Counter amp gt Machine Admin settings amp gt System settings amp gt Date and time setting amp gt Enter year month day time amp gt OK amp gt Exit amp gt PowerOFF sub power switch 2 Enter Service Mode amp gt System settings amp gt Setup date input amp gt Enter year month day amp gt OK CAUTION DO NOT POWER OFF Leave machine in Service Mode 3 In the Service Mode amp gt System settings amp gt Telephone setting amp gt Enter 16 digit number amp gt OK CAUTION DO NOT POWER OFF Leave machine in Service Mode 4 In the Service Mode amp gt System settings amp gt M C serial number setting amp gt touch ADF amp gt Enter ADF serial number amp gt OK amp gt PowerOFF sub switch 5 PowerON sub switch and run copies with no security lines SPECIAL NOTE Solution contribution by lan Lynch Jim Behrends Chuck Tripp Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 11 bizhub PRO C65hc Image delay advance shift or skew Solution ID TAUS0O701183EN Solution Usage 17 Description Intermittent half inch image
71. d Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Rabindranauth Ramkumar KMBS Tampa FL Solution ID TAUS0902160EN Solution Usage Description Print jobs failing to process when selecting 8 5x11R size paper with image quality set to High Job prints normally when 8 5x11 paper is selected Solution CAUSE Print controller version 2 0 software bug SOLUTION Load the version 2 0 Service Pack 1 SP1 using the installation procedure in the attached Release Notes To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Note Service Pack 1 SP1 is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS1000116EN Solution Usage Description Fiery IC 305displays check copier power and cable connections on the LCD panel Solution CAUSE The Fiery interface card has become dislodged fromthe PClslot SOLUTION Power off the Fiery IC 305 and reseat the interface board Power on the controller SPECIAL NOTE Solution contribution by Stephen Schmelcke Workgroup SSD Solution ID TAUS1000360EN Solution
72. d and the third sheet closest to output should be set in the output tray as it has already completed the scanning process and is stored in memory SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0901928EN Solution Usage Description DF 609 tries to eject original when placed on the platen and nothing in the top feeder Solution CAUSE ADF is selected under Copy Initial Settings SOLUTION Deselect ADF under Utility User Settings Initial Settings Copy Settings If ADF is checked it will try to default to and feed from the ADF SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 47 bizhub PRO C65hc Paper Conveyance jams no feed folding tearing skewing curling Solution ID TAUS0702260EN Solution Usage 40 Description FS 607 incorrect alignment or jamming when stapling Solution PROBABLE CAUSES 1 Excessive static build up in the Staple Folding section Remove Teflon guides 2 The rear mylar p n 15AA 4334 0 is caught behind the stapler rear guide plate p n 15AA 4225 0 causing the first sheet of a corner staple job to be missed The following pages fall into the stapler because the first sheet acts as a guide Reform the rear mylar in the up directionto guide the paper over the stapler rear guide plate 3 The front stopperis cracked causing paper to get above top part of stopper R
73. d to the rear for small size copies or prints Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub PRO C65hc Dirty image Spots banding streaks smudged or background 2 Worn Lower roller ball bearings and insulating sleeves arecausing fuser to run slow Replace Lower roller bearings p n 26NA 5371 2 and insulating sleeves p n A03U 7227 00 SPECIAL NOTE Solution contribution by David Aekus Production Print SSD and Case Bratten KMBS Minneapolis MN Solution ID TAUS0901899EN Solution Usage 1 Description White spots with tailing Solution CAUSE The transfer belt separation claw is contacting the transfer belt due to a worn actuator pin on the separation claw assembly SOLUTION Replace the separation claw assembly p n 65AA 284 0 Review the attached samples for more detail on symptom and worn part SPECIAL NOTE Solution provided by John Day Network Imaging Integrator Hughes Calihan Konica Minolta Inc Solution ID TAUS0902627EN Solution Usage Description Lines in sub scan lead to trail direction Solution CAUSE Worn lower fuser roll bearings and sleeves which causepaper to curl upward in the fuserentrance and contact the guide SOLUTION Replace the bearings p n 26NA 5371 2 andi nsulating sleeves p n AO3U 7227 00 SPECIAL NOTE Solution contribution by Case Bratten KMBS Minneapolis Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub PRO C
74. does not find home SOLUTION Replace theBundle Press home position sensor PS36 p n O8AA 8551 2 SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0802025EN Solution Usage 1 Description Intermittent C 0201 C0201 C 0202 C0202 and C 0203 C0203 paper lift error codes Solution PROBABLE CAUSES 1 The trail edge paper guide p n AO3U R756 00 may not be pressed against the paper This will allow the paper to fall backwards and induce the error code Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 77 bizhub PRO C65hc Warm up wrong display incorrect operation lock up Instruct the end user to check the position of the trail edge paper guide whenever paper is loaded into the paper tray 2 Coupling for the tray lift for Tray 1 Tray 2 or Tray 3 is obstructed or out of alignment causing the tray to not lift Inspect the coupler in the back of the machine for paper preventing the pin from seating in the coupler Check alignment when tray is inserted If out of alignment try to adjust the drive to properly align 3 Cassette drive lift motor failed Check drive lift motor operation for the problem cassette Tray 1 lift motor M38 I O mode check 23 0 Tray 2 lift motor M39 I O mode check 23 1 Tray 3 lift motor M40 I O mode check 23 2 Replace the failed cassete drive motor p n 56AA 8003 1 SPECIAL NOTE Solution contribution by Gary Scimeca Jim Behrends Mike
75. e Description Unable to install the GP 501 due to a missing connector on the RU 504 The GP 501 InstallationManual indicates to connect the 5 connectors from the GP 501 to the RU 504 but the RU 504 only has 4 connectors The missing connector is a 6 pin connector consisting of 2 rows of 3 pins Solution CAUSE The RU 504 is an older incompatible version SOLUTION The newer style RU 504 must be used with the bizhub PRO C6501 C6501P C65hc and GP 501 see attached documentation as a reference Notes 1 The older style RU 504 is Item AO4KOYO and will use this number as the beginning of the serial number For example the serial number for an older style RU 504 would be AO4KOYO 123456 The newer style RU 504 is Item AO4KWY1 and will use this number as the beginning of the serial number For example the serial number for annewer style RU 504 would be AO4KWY1 123456 2 To viewthe PDF you may need to download a free copy of Adobe Reader Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 45 bizhub PRO C65hc Miscellaneous Solution ID TAUS1000318EN Solution Usage Description FD 503 can custom size pages be manually folded through the PI 502 Solution Only standard size pages can be manually folded using the PI 502 SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS1000334EN Solution Usage Description A number of issueshave been addressed in firmware v60 G
76. e roller position SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0902541EN Solution Usage Description Paper edge at approximately 120mmfrom the lead edge is damaged when RU 506 is connected with any finishers FD 503 FS 521 LS 505 PB 501 PB 502 PB 503 SD 506 Solution CAUSE The feed rollers in RU 506 cannot nip the paper and the paper is not fed straight skewed As a result the paper edge hits somewhere in the conveyance path and is damaged or jamming may also occur The plunger of the stack switching solenoid SD3 cannot be released completely because the Pulling Shaft 3 p n AOGE 7095 00 is touching Mounting Plate G p n AOGE 1012 00 and it prevents the solenoid plunger from releasing SOLUTION Confirm the space between the Pulling Shaft 3 and Mounting Plate G If there is no space between them adjust the position of Pulling Shaft 3 Please see the attached procedure To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html The space between the Pulling Shaft 3 and Mounting Plate G has been correctedfrom RU 506 s n AOGEWY1000078 onward SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0902957EN Solution Usage Description FD 503 J 7358 at power up Solution CAUSE Failed Folding Unit photosensors or FNS Drive Board SOLUTION Test
77. ect 12 Setting date input Input the proper date Note The date must be entered again even if the current displayed date is correct The machine will cycle through the date month and year each time the numbers are entered 10 Select OK after each number entry 11 Select 7 Telephone number setting menu 12 Select Service center Telephone number 16 digit 13 Input up to 16 numbers Note A number must be entered 14 Select Service center FAX number 16 digit 15 Input up to 16 digits Note A number must be entered 16 Select OK 17 Power the sub switch OFF ON to exit the 25 mode o bizhub PRO C6500 C6500P C5500 C6501 C6501 P C5501 C65hc LD6500 Follow the setup instructions that come with the machine Installation Manuals are attached and do not powerOFF the machine until everything has been entered Refer tomanuals for Time and Date setting Setup Date Input Telephone number setting Notes 1 To viewthe zipped PDFs Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 To open the ZIP file WinZip should be installed WinZip can be downloaded from the WinZip website http www winzip com ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view or run the contents SPECIAL NOTE Solution contribution by Ed Bellone an
78. ect TONER DENSITY RETURN MODE Select the desired colors Select START The machine will cycle and the toner density value will be displayed Select CLOSE Exit Service mode Note The optimum value for the toner density sensor is 127 If a value of 5 is returned run toner refresh mode and recheck the toner density sensor value ONOaRWND Solution ID TAUS0701965EN Solution Usage 1 Description Is printing or copying to 4x6 postcard stock supported Solution The smallest supported paper size is 5 5x8 5S for this engine SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0801856EN Solution Usage 1 Description How to set the control panel default screen to Copy Solution To set the control panel default screen to Copy 1 In Utility Screen select USER Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 34 bizhub PRO C65hc Miscellaneous 2 SYSTEM SETTING 3 DEFAULT SCREENand make desired setting SPECIAL NOTE Solution contribution by Chuck Tripp and David Aekus Production Print SSD Solution ID TAUS0900463EN Solution Usage 1 Description How to change scan compression Solution To change scan compression perform the following 1 Press Utility counter Press User setting Press Scan setting Press Next Press Next Now you can change the compression to High Standard or Low Press
79. en Scroll to the desired time for entry into the low power mode using the up down key on the touchscreen The selectable times are displayed on the touchscreen with a minimum setting of 5 minutes and a maximum setting of 240 minutes 9 Touch OK on the touchscreen 10 Touch Exit on the touchscreen SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD ONOoBRWPD Solution ID TAUS0658070EN Solution Usage Description How to program the touchscreen auto reset timing Solution To program the touchscreen auto reset timing perform the following 1 Press the Utility Counter key 2 Touch 02 User Setting on the touchscreen 3 Touch 01 System Setting on the touchscreen 4 Touch 04 Reset Setting on the touchscreen 5 Touch 01 Auto Reset Setting 6 Touch the desired setting OFF 60 seconds 120 seconds 190 seconds 240 seconds 300 seconds 360 seconds 420 seconds 480 seconds or 540 seconds 7 Touch OK on the touchscreen 8 Touch Exit on the touchscreen SPECIAL NOTE Solution contribution by David Aekus Production Print SSD Solution ID TAUS0700118EN Solution Usage Description How to program the setup date Solution To program the setup date perform the following 1 Press the Utility Counter key 2 Press Stop 0 0 Stop 0 1 3 Touch 03 System Setting on the touchscreen Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 38 bizhub PR
80. en configuring the driver SOLUTION Enter the TCP IP address or host name in the Driver properties 1 From the workstation go to the Printers and Faxes section 2 Right click the IC 304 printer 3 Select Properties 4 In the Properties window select Print Driver tab 5 Select Server Host name 6 Enter the TCP IP address of thelC 304 7 Select Apply Note Please review the attached images for example of the issue and any Driver properties changes SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS1000003EN Solution Usage Description When printing 8 5x14 booklets with cover page via the IC 408 the job does not print resulting in the following message in CWS It is not possible to staple because of finisher limitation Paper size is not supported If the same job is sent without the cover page selected then legal size booklet outputs fine Solution This issue has been escalated to Konica Minolta Business Technologies in Japan KMBS SSD ESS is working with our partners in support and R amp amp D in Japan to obtain a resolution for this issue as quickly as possible If viewing this solution via the web please establish a ticket via either the web or by calling our contact center at 1 800 825 5664 Once a ticket has been established an E mail will be sent when this solution is updated For phone advisors please attach to this solution for an automatic E mail that will be sent t
81. eplace the broken stopper p n 15JM 4331 0 SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD andDan Lantz Infomax Office Systems Solution ID TAUS0703194EN Solution Usage 26 Description J 7216 Solution PROBABLE CAUSES 1 The FNS entrance sensor PS4 does not turn ON within a specified period of time after the main body paper exit sensor PS13 turns ON Remove jammed paper in the finisher main body if any Check the operation of the sensors PS4 p n 13QA85521 and PS13 p n 65AA48440 Actuator and p n 08AA85512 Photosensor in the State confirmation 47 Mode for proper operation and replace as necessary Try adjusting the loop timing in the Adjustment Mode 36 mode 2 Not enough paper loop when pages are entering the finisher Adjust finisher curl to Middle or Large a Enter Service Mode b Select Finisher Adjustment c Select Curl Adjustment d Select Middle or Large e Select OK 3 HB Motor 50 M33 has failed causing insufficient drive to exit paper from reversing section Replace M33 p n AO3U M111 00 Note This will be evident only with 11x17 Paper stops in the reverse section and the paper is not damaged 4 Worn actuator or actuator spring for PS19 causing timing to be off on large paper sizes Replace the actuator for PS19 p n 65AA 5131 1 or the actuator spring p n 65AA 5150 0 5 Warped or damaged Guide Plate B This is the black plastic guide which holds the actuato
82. er Howis the controller configured Solution The IC 303 is configured using 2 different methods 1 After the controller has initialized completely and is connected to the MFP a controller button will be available under the Machine settings on theMFP LCD panel This button will allow basic funtions to be configured under setup Server Name system Date Time TCP IP settings Ethernet speed enabling Remote Desktop and Enabling web services are the basic functions that can be configured Ensure that Web services are enabled as the remainder of the configuration will have to be done from the web based configure utility 2 After a TCP IP address has been configured and Web services are enabled launch configure from a Web browser and configure the remaining settings on the IC 303 SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0657643EN Solution Usage Description Unable to scan to FTP Solution CAUSE FTP function is prohibited SOLUTION To enable FTP perform the following 1 Select Utility Counter 2 Select Machine Admin Setting Select System Setting Select Operation Prohibit Set Select Scanner Prohibit Setting Select Permission next to the FTP tab Exit the Administrator mode Note Make sure that FTP is enabled on the Fiery controller SPECIAL NOTE Solution contribution by Cesar Jimenez Ed Bellone David Aekus Production Print SSD NOOR W Solution ID T
83. erError Code Type AQUO R708 00C 4111 C 4112 C 4113 Color AOUO R707 00C 4114Black bizhub PRO C6500 C6500P C5500 Part NumberError Code Type A03U R7A6 00 C 4111 C 4112 C 4113 Color A03U R7A5 00 C 4114 Black SPECIAL NOTE Solution contribution by Ed Bellone and lan Lynch Production Print SSD Solution ID TAUS0902555EN Solution Usage 3 Description The HTTP Communication protocol is newly supported for bizhub vCare Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 73 bizhub PRO C65hc Warm up wrong display incorrect operation lock up Major advantages of HTTP communication include the ease of configuration and the utilization ofthe widely accepted HTTP protocol MFPs registered in the vCare system as of 9 15 are to be configured via the new vCare HTTP protocol All supported MFPs will be configured for one way HTTP communication bizhub C220 C280 C360 bizhub C452 C552 C652 C552DS C652DS bizhub PRO 950 bizhub PRO 1200 1200P 1051 bizhub PRO C5500 C5501 C6500 C6501 Solution Setup instructions for vCare HTTP can be downloaded from _http www mykonicaminolta com Navigate to Products Product Reference Materials Select Application Solutions bizhub vCare Manuals Installation Manuals Choose the vCare HTTP setup instructions from the list of documents presented For assistance configuring MFPs for HTTP communication call the SSD Hotline at 800 825 5664 The attached vCare HTTP Guides
84. erlay SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0657281EN Solution Usage 1 Description How large of a Trap does Auto Trapping apply to a print and is it adjustable Solution Auto Trapping is not adjustable and when enabled will apply a 1 pixel trap around an object If the Graphic Arts Premium Package is installed traps are adjustable to almost any pixel width SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0657336EN Solution Usage 1 Description What is the default user name and password for the Machine Manager Setting page of the main body web utilities Solution The default user name and password for the Machine Manager Setting page of the main body web utilities User name admin Password 12345678 SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0657771EN Solution Usage 1 Description How to disable auto shut off Solution To disable the auto shut off mode perform the following 1 Press the Utility Counter key 2 Touch 03 Machine Admin Setting on the touchscreen 3 Enter the Administrator password default password is 1 2 3 4 5 6 7 8 4 Touch OK on the touchscreen 5 Touch 01 System Setting on the touchscreen 6 Touch 01 Power Save Setting on the touchscreen 7 Touch Auto Shut Off on the touchscreen 8 Scroll to the top of the Auto Shut Off screen using the
85. etin Number 5384 as a reference IMPORTANT As a preventative measure apply EM 30L grease p n 0OGR00220 to the gear on the next service visit After that please apply grease every 750 000 copies Grease is applied during the manufacturing process but possibly dries upover time The gear location can be seen when the left door of SD 501 SD 506 is opened Using a long brush or similar apply the grease under good light flashlight CAUTIONS Turn off the power switch before starting the work Be careful that grease does not fall off of the gear 2 Failed M20 clincher up down motor which appears to function normally but lacks speed and strength to lift the clinchers and activate PS26 clincher up down home sensor at the designated time for reference please see attached SD 501 Theory of Operation The commutator in M20 becomes dirty and fails to make good connection with the brushes The motor loses strength and speed or may fail tocommence rotating When continuity is measured with a meter reading will fluctuate wildly as the shaft is slowly turned indicating poor connection through the Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 72 bizhub PRO C65hc Warm up wrong display incorrect operation lock up commutator to the windings of the armature Replace M20 DC Brush Motor 1 p n 15AQ M103 00 3 PS26 has failed Replace PS26 p n 08AA 8551 2 4 The staple clincher wiring is disconne
86. hc Paper Conveyance jams no feed folding tearing skewing curling A Free of Charge FOC modified FS 521 mounting plate assembly can be ordered via the Online Technical FOC amp amp Special Program order form in MyKonicaMinolta com To place the FOC claim please go to Service amp gt Warranty Repair amp amp Special Programs amp gt Warranty Services amp amp Technical FOC Programs amp gt KMBS Technical FOC amp amp Special Programs Access and complete the SSD Program claim form that is located in the Claim Type drop down by selecting SSD Solution Claim bottom of the list After selecting SSD Solution Claim select the appropriate Solution ID from the SSD Solutions pop up box in the Product RA Claim Information at the bottom of the form A description of the associated FOC part that will be shipped is then displayed Under this SSD program KMBS will ship all parts at no charge Upon receipt and verification of the online claim information KMBS Service Operations will process a Free of Charge parts order All parts will be shipped via UPS 2 day Air Service and an automated E mail will be sent to the submitting KMBS Customer confirming the shipment and the KMBS claim number parts order status and the UPS tracking number for the delivery Questions related to the FOC parts claims may be directed to KMBS Logistics Operations at 201 934 5339 SPECIAL NOTE Solution contribution by Clinton Marquardt and Gabe Smith ESS
87. he left Select the Continue on to the SSD Home Page link located in the middle of the page Select the Download MSDS Drivers Firmware and more link located to the left Select a Product Group and then a Product model A File Type and OS are optional selections Click on Show All product related downloads are listed with the most current at the top of each category Note This constraint removal applies to version GMK 50 and does not carry over to newer versions of image control firmware Please see the attachedRelease Notesfor version GMK 50 firmware details To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Clinton Marquardt ESS and lan Lynch Production Print SSD ONOORWND Solution ID TAUS0901479EN Solution Usage 0 Description Jitter or blurred line in the main scan direction 4 inchesfrom the trail edge of 12x18 paper stock Solution CAUSE Failing PS64 fuser loop sensor actuator and or actuator spring SOLUTION Replace the fuser loop sensor p n 55VA 8552 1 actuator p n 65AA 5337 1 and or actuator spring p n 65AA 5356 0 as necessary SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0902249EN Solution Usage Description When printing or copying the image on the paper will reduce in size up to 20 as it t
88. hedper dot Solution ID TAUS0901880EN Solution Usage 2 Description Option compatibility between original bizhub PRO 1050 bizhub PRO C6500 series andlatest bizhub PRO C6501 series Options include FD 501 FD 503 FS 503 FS 521 LS 501 LS 502 LS 505 PB 501 PB 502 RU 503 RU 504 SD 501 SD 506 Solution The option configurations can be confusing between old and new Some questionsthat might come to mind are Can old options be configured with new options What options can be installed on the 01 series mainbody versus the 00 series What options can be installed on either series For answers pleaserefer todetailed informationin theattached document To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Solution ID TAUS1000231EN Solution Usage 2 Description Vendor key counter specifications and vendor related firmware guide Solution The attached documents list all of the functions available for the MFPs when certain Vendor modes are enabled and list any special firmware that might be needed This information applies to all KMBS equipment If a function is listed as Not supported please use the Vendor related Firmware updates documentto see if Special firmware is available for the MFP in question If Special firmware is not available please contact the SSD Hotline to submit a Product Change Request fo
89. ia paper Once the paper is received the ticket is transferred to ESS If the initial test does not have any issues then a second test can be done The dealer branch must supply enough media to cover 1 3 of a PM cycle There is a charge involved to cover labor and supplies The dealer branch will be notified byESS before the test to communicate the charges SPECIAL NOTE Solution contribution by Cesar Jimenez and lan Lynch Production Print SSD Solution ID TAUS0700738EN Solution Usage 8 Description How to set the total counter to count one or two counts for large size paper Solution To set the total counter to count one two counts for large size paper perform the following 1 Enter Service mode 2 Select System Setting 3 Select Software SW Setting 4 Set Software SW 4 6 large size B amp amp W and Software SW 4 7 large size Color to Software SW Counts 4 6 0 and 4 7 0 1 4 6 1 and 4 7 1 2 5 Define the size of large size paper with Software SWs 10 3 and 10 4 Software SW Size 10 3 0 and 10 4 0 A3 11x17 or larger sizes count as large size paper 10 3 1 and 10 4 0 All sizes count as small 10 3 0 and 10 4 1 B4 8 5x14 or larger sizes count as large size paper 10 3 1 and 10 4 1 8 5x13 8 25x13 8 12x13 25 8x13 and custom size paper 298mm or larger all count as large size paper SPECIAL NOTE Solution contribution by Ed Bellone Freddie Burnham David Aekus Production Print SSD Solution ID TAUS0657703EN Solution U
90. idifier Heater for LU 202 HT 504 Dehumidifier Heater for PF 602 LU 202 Large Capacity Tray 2500 sheet capacity PF 602 Paper Feed Unit 6000 sheet capacity 2x3000 OUTPUT FD 503 Multi Folding Unit FS 520 Stapler Finisher FS 521 100 Sheet Stapling Finisher FS 607 Booklet Finisher LS 505 Large Capacity Stacker 5000 sheet capacity PB 502 Perfect Binder Unit PI 502 Post Inserter for FS 607 PK 512 2 3 Hole Punch Kit for FS 607 RU 504 Relay Unit with power supply SD 506 Saddle Stitch Finisher HDD HD 506 4 x 40GB Hard Drives CONTROLLER IC 304 Plus External Creo Image Controller IC 305 External Fiery Image Controller 1 GB 1GB Memory Upgrade for IC 305 2 GB 2GB Memory Upgrade for IC 305 Copyright 2010 Konica Minolta Business Solutions U S A Inc 25 March 2010 bizhub PRO C65hc Miscellaneous Specification Sheets 1 bizhub PRO C6501 Specification sheet 2 bizhub PRO C5501 Specification amp amp Installation Guide topicsinclude Duty Cycle Space Requirements Environmental Requirements Electrical Requirements Component Considerations Paper Trays Exit Tray Capacity Paper Size ADF Originals IC 408 Embedded Controller Specifications IC 304 Plus Print Controller Specifications IC 305 External Controller Specifications Security Strengthen Mode Paper Considerations Paper Weight Conversion Chart 3 bizhub PRO C65hc Specification sheet 4 bizhub PRO C65hc Specification amp amp Installation Guide topicsinclude
91. ier Initial Setting For Color mode select Black Make any other desired initial settings Select OK Select Close Select System Setting 10 Select Reset Setting 11 Set Mode Reset Setting to Initialize 12 Exit User mode SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD OONDOOARWND Solution ID TAUS0657356EN Solution Usage Description ENERGY STAR compliance Solution The ENERGY STAR Program has been established to encourage the widespread and voluntary use of energy efficient technologies that reduce energy consumption and prevent pollution As an ENERGY STAR Partner Konica Minolta has determined that this product meets the ENERGY STAR guidelines for energy efficiency based on the following features Auto Low Power This function conserves energy by lowering the set temperature of the fixing unit In the standard setting Auto Low Power operates automatically when 15 minutes have elapsed after completion of the last copy with the MFP remaining in the ready to copy state during that time The time period for the Auto Low Power function can be set for 5 minutes 10 minutes 15 minutes 30 minutes 60 minutes 90 minutes 120 minutes or 240 minutes Automatic Shut Off This function achieves further energy conservation by partially turning the power supply OFF thereby reducing energy consumption to 7 9W or less In the standard setting Automatic Shut Off follows Auto Low Power oper
92. ife This usually occurs when Half folding two sheets first sheet foldsthen exitsand the second sheet stays in thefolding rollers Lower the fuser temperatureto lessen the chance that paperadhere to folding knife Recommendation DIPSW 19 1 0 19 2 1 19 3 0 10 C Mode 19 3 19 2 19 1 30 C Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 56 bizhub PRO C65hc Paper Conveyance jams no feed folding tearing skewing curling Standard Upper roller standard Lower roller 10 C 1 0 0 Standard 1 0 1 Standard 1 1 0 Standard 1 1 SPECIAL NOTE Solution contribution by Freddie Burnham and Mike McCarthy Production Print SSD Solution ID TAUS0808610EN Solution Usage Description C 1243 C1243 when making booklets Paper may jam in folding exit section Solution PROBABLE CAUSES 1 The folding knife drive gear is damaged Replace theFolding Gear p n 15AN 7704 0 2 The M8 drive gear is damaged Replacethe Conveyance Idling Gear p n 15AN 7737 0 SPECIAL NOTE Solution contribution by Chuck Tripp and Mike McCarthy Production Print SSD Solution ID TAUS0808611EN Solution Usage Description SD 501 SD 506 Dust Box In Trimmer Is Not Set message Solution CAUSE Trimming scrap collection box is not closed SOLUTION Close the bottom drawer on the SD unit Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 57 bizhub PRO C
93. ility Counter key 2 Select 3 Machine Admin Setting 3 Select 1 System Setting 4 Select 6 List Count 5 Select Use Management List 6 Select the upper left COPY this will bringup a basic copy screen 7 Press the Start button this should print out the Use Management List 8 Exit by pressing the upper right UTILITY followed by Return and then Exit SPECIAL NOTE Solution contribution by Freddie Burnham and David Aekus Production Print SSD Solution ID TAUS0802566EN Solution Usage Description What is the size counted for Infinite1 to Infinite5 and Longpaper on the Machine Management List Solution The size counted as Infinite1 to Infinite5 and Longpaper can be switched byDIP switch8 7 The function has been includedsince firmware30 0 version G00 30 DIPSW 8 7 0 Infinite1 196mm or less Infinite2 250mm or less Infinite3 330mm or less Infinite4 390mm or less Infinite5 456mm or less Longpaper 457mm or greater DIPSW 8 7 1 Infinite1 196mm or less Infinite2 490mm or less Infinite3 700mm or less Infinite4 900mm or less Infinite5 Over 900mm Factory default DIPSW 8 7 0 Note The custom size for DIPSW 8 7 1 setting is Japanese specification only SPECIAL NOTE Solution contribution by KMBT Japan Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 39 bizhub PRO C65hc Miscellaneous Solution ID TAUS0802674EN Solution Usage Description How to obtain the main body MAC
94. in 2 connected to the BLACK wire in the light harness 24 volt power lead Pin 3 is connected to the ORANGE wire in the light harness and causes the AMBER light to come on This happens when the machine is out of toner Pin 4 is connected to the RED wire in the light harness and causes the RED light to come on This happens when there is a machine paper jam or when there is a paper mismatch from the Fiery controller and the Detail Check button comes on requiring customer interaction Pin 5 is connected to the GREEN wire in the light harness and causes the GREEN light to come on This happens when the machine is operating normally making copies The BLUE light is also on at this time Pin 6 is connected to the BLUE wire in the light harness and causes the BLUE light to come on This happens when the machine is on and ready to copy print or scan but not actually running The BLUE light is also on with the GREEN light when the machine is operating and making copies Note This is a four light system that indicates Ready Operating Low toner and Jam The wiring for the light system can be found in the Service Manual Please see attachments for reference To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ed Bellone Cesar Jimenez Jim Behrends Production Print SSD and Clinton Marquardt ESS
95. ine Admin Setting 3 Select System Setting 4 Select Operation Prohibit Set 5 Select Scanner Prohibit Setting 6 Select Permission next to the HDD tab 7 Exit the Administrator mode SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0657910EN Solution Usage 1 Description How to enable jam code display Solution To enable jam code display perform the following 1 Press the Utility Counter key 2 Press Stop 0 0 Stop 0 1 3 Touch 03 System Setting on the touchscreen 4 Touch 01 Software SW Setting on the touchscreen 5 Use the left up down arrow to input DIPSW number 11 6 Use the right up down arrow to input bit number 7 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 76 bizhub PRO C65hc Warm up wrong display incorrect operation lock up 7 Touch ON on the touchscreen 8 Touch Return on the touchscreen 9 Touch Exit on the touchscreen 10 Touch Exit on the touchscreen Note Making this change to the software switches will allow both a position code and a J code reference to be displayed any time a jam occurs SPECIAL NOTE Solution contribution by Ed Bellone and Jim Behrends Production Print SSD Solution ID TAUS0658045EN Solution Usage 1 Description Unable to print when the dust proof filter 1 life count is reached Solution CAUSE The software switch which controls machine functionality when the dust pr
96. ing Replace paper exit gear 2 p n AO3U 9098 00 paper exit gear 3 p n AO3U 9097 01 paper exit gear 4 p n AO3U 9096 00 and or paper exit gear 5 p n A03U 9095 02 as necessary 2 Dirty or failed Paper exit pressure home sensor PS10 Clean or replace PS10 as necessary p n O8AA 8551 2 3 Older style regulating shaft is installed bizhub PRO C6500 C6500P C5500 only Installmodified paper exit regulating shaft p n AO3U 8929 02 Note See attacheddocumentation for additional details To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by lan Lynch Ed Bellone Production Print SSD and Micheal Johnson KMBS San Francisco Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 69 bizhub PRO C65hc Warm up wrong display incorrect operation lock up Solution ID TAUS0802090EN Solution Usage 12 Description C C134 CC134 after replacing image processing board Solution CAUSE The incorrect Image processing board is installed Note The latest bizhub PRO C6500 C6500P C5500 IPB p n AO3UH020 15 or greater and bizhub PRO C6501 C6501P C5501 C65hc p n AOUO H020 The designates the last digitsof theboard revision 00 is the initial version SOLUTION Install the correct Image processing board SPECIAL NOTE Solution contribution by KMBT
97. ion after installing the 1 1484WD file Places the file name 1 1484WD on the configuration page and system Updates log IMPORTANT 1 The patch file 1 1484WD works only with version 3 0 It can be installed only on an IC 305 version 3 0 that has NO patches in the configuration list 2 When this patch has been installed only an ES 1000 can be used for calibration Other devices will not yield proper calibration 3 For further details refer to the attachedthe patch Installation Guide and Release Notes To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Stu Dern ESS Solution ID TAUS1000278EN Solution Usage Description Installation Manuals for certain options identify MFPs by ppm pages per minute rather than model designation This can be confusing Solution The followingclarifies whichppm reference relatesto which designatedMFPin the Installation Manuals bizhub PRO 1050 1050P 1050e 1050eP are referred to as 105ppm bizhub PRO 1051 is referred to as 105ppm 2 bizhub PRO 1200 1200Pare referred to as 120ppm bizhub PRO C5500 C5501 are referred to as 55ppm bizhub PRO C6500 C6500P C6501 C6501P are referred to as 65ppm bizhub PRO C 5hcis referred to as 65ppm ePV SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Solution ID TAUS1000303EN Solution Usag
98. iption What functions are restricted when operating EFI Impose in Demo mode Solution EFI Impose Demo mode is 100 functional and only differs from the retail product by printing a watermark on all pages with the word DEMO The DEMO watermark is removed when an Impose dongle is inserted in the workstationon whichImpose is being invoked SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0657539EN Solution Usage 2 Description How to enable a key counter or other vendor option Solution To enable a Key counter or other vender option perform the following 1 Enter the Service mode 2 Press Stop 9 to enter the Fee Collection Setting Mode 3 Select Coin Vendor and set to Equip and press OK 4 Select Management Function and select the correct settings for the equipment SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0657776EN Solution Usage 2 Description How to enable disable continuation print Solution To enable disable continuation print perform the following 1 Press the Utility Counter key 2 Touch 02 User Setting on the touchscreen 3 Touch 03 Common Setting on the touchscreen 4 Next to the Continuation print mode selection choice displayed on the touchscreen touch Copy on to enable or Copy off to disable 5 Touch OK on the touchscreen 6 Touch Exit on the touchscreen SPECIAL NOTE Solution
99. izhub 600 750 and bizhub PRO 920 950 Discontinued model FS 110 13QE FS 210 13Qu 7155 7165 FS 110 14JS FS 210 14JT 7272 7255 FS 108 7085 7075 2 Installation of Actuator Using tweezers or something similar please install the actuator in the position shown in theattached photo Ensure to set the two pins on the side of the actuator andpay attentiontothe direction of the actuator SPECIAL NOTE Solution contribution by Craig Blyther ESS Solution ID TAUS0603556EN Solution Usage 2 Description Power consumption data Solution Please see attachedpower consumption data for warm up standby and running modes To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Clinton Marquardt ESS and Chuck Tripp Production Print SSD Solution ID TAUS0647205EN Solution Usage 2 Description What is the username and password for Extension for Maintenance Web Utilities when browsing to the mainbody NIC Solution The user ID is ce lowercase and the password is 92729272 Note The user namecannot be changed SPECIAL NOTE Solution contribution by Mark D Attilio Jim Behrends lan Lynch Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 29 bizhub PRO C65hc Miscellaneous Solution ID TAUS0657237EN Solution Usage 2 Descr
100. l operation for this model The remaining quantity of a job can be viewed from Fiery Command WorkStation SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0901466EN Solution Usage Description What is the recommended MD5 checker Solution Therecommended MD5 checker is HKSFV download attached file HkSFV uses CRC 32 and MD5 technology to validate the integrity of files that you have downloaded or moved through a potentially unstable medium burnt to CD transferred over the Internet LAN HkSFV can verify your files in seconds and is compatible with Win SFV and md5sum HkSFV is the simple easy and most automatic application to create or check SFV and MDS files What is an SFV An SFV file is a tiny list of files and CRCs which allow you to check to see if the files you have downloaded are exactly what you are expecting The CRC algorithm used in SFV files allows you to see if the file you have has been changed even a single byte since the SFV file was created What is an MD5 MD5 did not exist until somewhat recently as md5sum is a popular UNIX format similar to SFV and UNIX does not use file extensions the way Microsoft Windows based systems do MD5 uses the md5 algorithm to computechecksums rather than the CRC 32method used by SFV The md5 algorithm is almost as fast as CRC 32 but it is much more accurate at detecting changes in files Some key features of HkSFV Easy installation and auto
101. led Replace DCPS 1 p n AO3U M401 00 3 Power supplied to theMFP is inadequate When the fusing unit heat lamps turn on there ishigh current drawand the supplied power degrades to the point that itmay cause erratic operation andcontrol panel issues Use a meter and verify that eachside of the outlet has 105V AC to 120V AC If this is not the case request the outlet be checked by an electrician Note Power requirements 208V ACto 240V AC 60Hz 16A dedicated line SPECIAL NOTE Solution contribution by Mark D Attilio Gary Scimeca Ed Bellone Production Print SSD Solution ID TAUS0901352EN Solution Usage Description C C104 CC104 at power up Solution CAUSE ISW abnormality Printer Control program is not detected SOLUTION Flash the Printer Control program Replace the PRCB if necessary p n AO3U R759 11 Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0902636EN Solution Usage Description FS 521 Removepaper from the Main tray message There is no paper in the Main tray Solution PROBABLE CAUSES 1 The tray position sensor Top detects the incorrect position of the paper ejection paddle of Main tray A firmware update is required As a temporary c
102. les the front panel messages that would normally be displayed as part of setup and displays them on the external monitor The monitor keyboard and mouse are required items to install and reinstall system code on a FACI enabled IC 303 Without these items being attached no response can be made to the installation program SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub PRO C65hc Controller no or slow print scan failure garbled data lockup Solution ID TAUS0701857EN Solution Usage 0 Description Unable to scan Scan button is grayed out Solution CAUSE Scanner function is prohibited SOLUTION To enable perform the following 1 Select Utility Counter 2 Select 03 Machine Admin Setting 3 Select 01 System Setting 4 Select 04 Operation Prohibit Set 5 Select 03 Scanner Prohibit Setting 6 Select Permission E mail Permission or Prohibit FTP Permission or Prohibit HDD Permission or Prohibit SMB Permission or Prohibit Queue Permission or Prohibit Manual Input Permission or Prohibit 7 Click OK 8 Exit the Administrator mode Note Permission Allow and Prohibit Not Allow SPECIAL NOTE Solution contribution by Cesar Jimenez and Chuck Tripp Production Print SSD Solution ID TAUS0656889EN Solution Usage Description When installing a new IC 303 nothing can be setup from the front panel of the controll
103. matic uninstallation leaves no trace in the registry even goes one step further than most programs and restores previous file associations when you remove it One click creation and checking of SFVs and MD5s Flawless amp amp smooth upgrading to new versions simply install the new version Automatic association with SFV files and an option to fix file association when other programs steal it Handles SFV and MD5 files from any other program invisibly including files created on NIX Database cache of previously checked files Batch SFV and MD5 checking queue up and check many SFVs and MD5s in one pass specify a directory and check all the SFVs and MD5s in that directory including subdirectories if you want Automatically find renamed files while checking SFV or MD5 files Enqueue SFVs or MD5s during file verification Recursive directory support during creation and verification Supports creation of bad and missing files or deleting failed files Drag and drop SFV or MD5 file or directory to create check SFV or MD5 SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0901475EN Solution Usage Description Is the IC 304 supported with the bizhub PRO C65hc Solution The IC 304 with version 2 0 system software supports the bizhub PRO C65hc The bizhub PRO C65hc Vivid Patch ic304v2 0_pt_C65hc_Vivid_Patch zip must be installed and is available via the Konica Minolta Download Selector Access the
104. melcke Workgroup SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 13 bizhub PRO C65hc Image failure other than density color magnification blur Solution ID TAUS0702464EN Solution Usage 8 Description Jitter in the sub scan direction on thick paper only Solution CAUSE The stiffness of the paper is causing it to flex during transfer SOLUTION Set the 2nd paper transfer setting to low To Set the 2nd paper transfer setting to low perform he following 1 From theMACHINE screen select Paper Setting 2 Select Change 3 Select Process Adjustment 4 Select Next 2 times 5 Select Low 6 Exit the Paper Setting mode Note If Process Adjust is not displayed in the Paper Setting mode set software DipSwitch 1 0 1 SPECIAL NOTE Solution contribution by Jim Behrends and Chuck Tripp Production Print SSD Solution ID TAUS0901589EN Solution Usage 2 Description Dark center line on all copies when using Image Repeat and Frame Center Erase cannot be selected Solution CAUSE Firmware limitation SOLUTION Install Special image control firmware version GMK 50 which removes the constraint so that Frame Center Erase can be selected when using Image Repeat The firmware is available for download via the Konica Minolta Download Selector Login in via www mykonicaminolta com Select the Service tab located at the top of the page Select the SSD DNA Drivers MSDS link located to t
105. n Print SSD Solution ID TAUS0700799EN Solution Usage Description C 2702 C 2703 C 2704 Solution CAUSE A failed HV power source 1 SOLUTION Replace HV power source 1 p n AO3U M403 00 SPECIAL NOTE Solution contribution by David Aekus Production Print SSD Solution ID TAUS0800130EN Solution Usage Description FS 607 paper empty is displayed even though the PI 502 tray is not empty Solution CAUSE Firmware bug SOLUTION Upgrade to the most current versionof firmware The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by lan Lynch Production Print SSD Solution ID TAUS0802046EN Solution Usage Description RU 503 RU 504 C 1434 C1434 Unable toflash firmware to RU Solution CAUSE Therelay unit control board has failed SOLUTION Replace therelay unit control board p n 4038 1027 04 SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0802635EN Solution Usage Description PK 512 punch unit is grayed out Solution CAUSE Fault Isolation dipswitch has tripped SOLUTION Check the Fault Isolation dipswitch 6 0 in the System Settings 25 mode and make sure that it is set to 0 normal ifset to1 PK 512 functionality is unavailable SPECIAL NOTE Solution contributi
106. n Sheets bizhub PRO C6501 C6501P C5501 1 How to Build a System for the bizhub PRO C6501 C6501P C5501 from start to finish 2 Accessory Options for bizhub PRO C6501 C6501P C5501 Options include DOCUMENT HANDLING DF 609 Reversing Automatic Document Feeder Not available with the bizhub PRO C6501P OC 506 Original Cover Not available with the bizhub PRO C6501P PAPER SUPPLY HT 503 Dehumidifier Heater for LU 202 HT 504 Dehumidifier Heater for PF 602 bizhub PRO C6501 only LU 202 Large Capacity Tray 2500 sheet capacity PF 602 Paper Feed Unit 6000 sheet capacity 2x3000 bizhub PRO C6501 only OUTPUT FD 503 Multi Folding Unit FS 520 Stapler Finisher FS 521 100 Sheet Stapling Finisher FS 607 Booklet Finisher LS 505 Large Capacity Stacker 5000 sheet capacity OT 502 Output Tray bizhub PRO C5501 only PB 502 Perfect Binder Unit PI 502 Post Inserter for FS 607 PK 512 2 3 Hole Punch Kit for FS 607 RU 504 Relay Unit with power supply SD 506 Saddle Stitch Finisher HDD HD 506 CONTROLLER IC 304 Plus External Creo Image Controller IC 305 External Fiery Image Controller IC 408 Embedded Fiery Image Controller Not available with the bizhub PRO C6501P 1 GB 1GB Memory Upgrade for IC 305 2 GB 2GB Memory Upgrade for IC 305 bizhub PRO C65hc 1 How to Build a System for the bizhub PRO C65hc Digital Printer from start to finish 2 Accessory Options for bizhub PRO C 65hc Digital Printer Options include PAPER SUPPLY HT 503 Dehum
107. nder Print select Prohibition 24 Press OK 25 Exit Machine Admin Mode 26 From the print driver properties select the Job Info tab 27 Enter the registered Account Track Name in the Section Name text box 28 Enter the matching Account Track password in the Section Password text box 29 Press OK 30 Make additional desired print driver settings and print the document SPECIAL NOTE Solution contribution by Ed Bellone and David Aekus Production Print SSD Solution ID TAUS0641515EN Solution Usage 5 Description LS 501 LS 502 LS 505 VR adjustment at replacement of control board Solution This information regards thereplacement of the LS 501 LS 502 control board which is an option of bizhub PRO 1050 series and bizhub PRO C6500 series and the LS 505 control board which is option of bizhub PRO 1200 series and bizhub PRO C6501 series VRadjustment on LS 501 LS 502 LS 505 control board is necessary at replacement of the board p n 15AV 931 3 and p n 15AT 931 1 for LS 501 p n 15AW 932 3 for LS 502 p n AOH1 H933 00 and p n AOH1 H010 00 for LS 505 Please see the attached documentfor the adjustment procedure and attached Bulletin Number 7043 ThisVR adjusts sensitivity of the sensor that detects the gripper p n 15AV 5050 1 If it is not correctly adjusted the followings SC codes may occur bizhub PRO 1050 series SC76 04 bizhub PRO 1200 series C 1204 C 1214 bizhub PRO C6500 6501 series C 1204 This information is also foundin
108. nnected or damaged Reseat connection ribbon cable p n AO3U N133 00 on the CCD unit and the IPB inspect for damage andreplaceif necessary SPECIAL NOTE Solution contribution by Freddie Burnham Ed Bellone David Aekus and Chuck Tripp Production Print SSD Solution ID TAUS0800405EN Solution Usage 19 Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 67 bizhub PRO C65hc Warm up wrong display incorrect operation lock up Description Please wait message Solution Please wait for a while message and unable to power the machine OFF ON from sub power switch after failed firmware update Service mode will be inaccessible May also indicate System down please main power off and on Power save button is flashing on control panel CAUSE Machine is in Power On mode due to flashing of Image files to the OACB failing SOLUTION Firmware Image 10 15 files must be resent using the ISWutility Note USB Flash will not be possible until firmware is written to the OACB The current machine condition is the same as when replacing the OACB Please wait for a while messageand unable topower the machineOFF ON from sub power switch Firmware update was not being performed prior to issue CAUSE Failed OACB SOLUTION Replace the OACB p n A03U H010 5A For the OACB location please see the attached file Note The new OACB will not have firmware loadedwhich will require the board be flashed using the
109. noticeable when transitioning from a high density object to a low density object Solution CAUSE A residual charge is left on the developer sleeve and is transferred onto the paper An example can be seen in the attached document SOLUTION This cannot be completely eliminated but can be reduced by applying one or more of the following countermeasures Service mode amp gt 02 Process adjustment amp gt 04 Process fine adjustment amp gt 01 Covered margin fine adj Decrease the set value After setting perform Auto Gamma adjustment Service mode amp gt 02 Process adjustment amp gt 04 Process fine adjustment amp gt 02 Develop AC Bias Fine Adj Increase the set value After setting perform Auto Gamma adjustment Service mode amp gt 02 Process adjustment amp gt 04 Process fine adjustment amp gt 03 Develop AC frequency Decrease the set value After setting perform Auto Gamma adjustment Service mode amp gt 02 Process adjustment amp gt 04 Process fine adjustment amp gt 04 Toner density fine adjustment Increase the set value Note To view a PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Clinton Marquardt ESS and Ed Bellone Production Print SSD Solution ID TAUS0802394EN Solution Usage 1 Description C 2803 when running auto gamma after PM or on new install Solution CAUSE The Cyan transfer roller in the transfer belt assembly has
110. nt Test pattern 53 set to 40 line 1 for Y M C K process black 1 print Test Pattern 53 line 1 set to the following Y 40 and M 40 red Test Pattern 53 line 1 set to the following Y 40 and C 40 green Test Pattern 53 line 1 set to the following C 40 and M 40 blue Test pattern 53 set to 60 line 1 for Y M C K prints for each color Test pattern 53 set to 255 line 1 for Y M C prints for each color Note Please provide a copy of theManagement List SPECIAL NOTE Solution contribution by Freddie Burnham Ed Bellone and Cesar Jimenez Production Print SSD Solution ID TAUS0900736EN Solution Usage 7 Description How to load a 32 bit driver on a 64 bit operating system Solution Please follow this step by step procedure and refer to the attached video 1 Load the 64 bit driver on the server and share it out 2 Load a 32 bit driver on a workstation locally 3 From the workstation perform the Run command to connect to the server example 11 11 5 33 and press enter This should bring up the server 4 Navigate to the previously shared out printer on the server 5 Right click on the shared out printer and select properties 6 Select the sharing tab and then click on the Additional Drivers button 7 Select or check off the 32 bit driver to be added to the 64 bit system 8 Select OK and then browse to the folder that houses the 32 bit driver to be installed and select OK The Additional Drivers window should now ha
111. nt SSD Solution ID TAUS0808144EN Solution Usage 0 Description J 17xx codes when feeding from bypass any paper size or weight Solution CAUSE Dirty or failed bypass feed clutch MC8 SOLUTION Clean and or replace bypass feed clutch p n 56AA 8201 2 SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 55 bizhub PRO C65hc Paper Conveyance jams no feed folding tearing skewing curling Solution ID TAUS0808613EN Solution Usage 0 Description FS 520 FS 607 J 7218 when creating a booklet Solution CAUSE Worn or damagedconveyance roller SOLUTION Replace conveyance section entrance roller 4 p n A04D 7007 01 as necessary SPECIAL NOTE Solution contribution by Freddie Burnham and Ed Bellone Production Print SSD Solution ID TAUS0800914EN Solution Usage Description FS 607 J 7248 Solution PROBABLE CAUSES 1 The folding pass through sensor PS26 does not turn OFF within a specified period of time after it turns ON Remove jammed paper in the FS main body if any Check the operation of the sensor PS26 FS 607 PartsManual STACKER page 18 p n O8AA 8551 2 actuator p n 13QE 4828 0 and actuator tension spring p n 13QJ 4354 0 in the I O state confirmation mode code 72 45 for proper operation Replace parts as necessary 2 High toner coveragecreates anadhesive effect causing paper to stick to the folding kn
112. ntribution by Jim Behrends Ed Bellone Mark D Attilio and Cesar Jimenez Production Print SSD Solution ID TAUS0701879EN Solution Usage 16 Description How to transfer Management Lists to a USB drive and capture the Management Lists electronically Solution To capture the Management Listselectronically sample attached perform the following 1 Insert the USB drive into the Service Port on the bizhub PRO C6500 2 Press the following keys in this order a Utility Counter b Detail c Help d Utility Counter e Mode Check SPECIAL NOTE Solution contribution by Cesar Jimenez David Aekus Ed Bellone Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 19 bizhub PRO C65hc Miscellaneous Solution ID TAUS0703533EN Solution Usage 14 Description Approved transparencies Solution Transparencies are not officially supported Limited testing has been doneandthe 3M PP2200 transparency is recommended which should only befed through the bypass tray or LU 202 The paper settings are Paper Plain Weight 210 to 256 Face Up Note KMBS is not offically endorsing the use of any transparency brandand does not guaranteeperformance or print quality SPECIAL NOTE Solution contribution by Clinton Marquardt Production Print SSD Solution ID TAUS0801706EN Solution Usage 9 Description Paper Test requirements Solution For initial test the dealer branch must supply 1000 sheets of the med
113. ntribution byJohn Miller Workgroup SSD David Aekus Ed Bellone Jim Behrends Chuck Tripp Production Print SSD and Clinton Marquardt ESS SSD Solution ID TAUS0O701674EN Solution Usage 17 Description C 4718 C 4719 C 4720 or C 4721 Depending on the code indicated the three other malfunction codeshave not been registered Solution CAUSE Write unit failure SOLUTION Replace the write unit bizhub PRO C5500 C6500 write unit p n AO3U R712 00 color p n AO3U R711 00 black Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 68 bizhub PRO C65hc Warm up wrong display incorrect operation lock up bizhub PRO C5501 C6501 write unit p n AOUO R708 00 color p n AOUO R707 00 black Note The following codes relate to individual write units CODE WRITE UNIT C 4718 Yellow C 4719 Magenta C 4720 Cyan C 4721 Black SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0O702667EN Solution Usage 14 Description C 2451 C 2452 C 24530rC 2454 Solution CAUSE A toner density sensor has failed or is being read incorrectly SOLUTION Swap suspected problem developing unit with theanother developing unit tape up the developer toner entrance hole or leave toner hopper unit open with interlocks made so it will not be adding toner to the incorrect swapped unit and powerON the machine If the problem follows the developing unit and a different service code is indicated the TDS
114. o the technician when this solution is updated End the call with call code Escalated to Japan SPECIAL NOTE Solution contribution by Tony Pizzoferrato SSD ESS Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 64 bizhub PRO C65hc Warm up wrong display incorrect operation lock up Solution ID TAUS0701662EN Solution Usage 71 Description C 3102 C3102 code possibly accompanied by an abnormal noise Solution PROBABLE CAUSES 1 One of the gears in the fusing unit gearboxfails The shaft for fusing unit gear H has been changed so that it is now supported at both ends instead of just one end The gear is now made of a stronger material The new design has been incorporated into all bizhub PRO C6500 machines beginning with s n A03U0000787 A replacement gearbox is available for machines with lower serial numbers For the machines with serial numbers between A03U010000788 and A03U010001446 the fuser gearbox is already updated and only fusing gear H p n A0O3U80881 1 needs to be replaced Note See attached Bulletin Number5923 This only applies to bizhub PRO C6500 All other models have the new style To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 2 The machine cannot determine the separation cam home position Check the following items PS16 p n 08AA 8551 2 and Release Actuator fl
115. obat readstep2 html 2 If the files were created on a Macintosh system the CD disk needs to be burned on the Macintosh for the files to be good You cannot take the files from the Macintosh and store them on a USB drive then burn a CD on a Microsoft Windows machine They are not portable using that method and will be useless when burned If you must burn them on a Microsoft Windows machine you have to use the following method to make them portable a All the files must be saved stored in the same folder on the Macintosh b You must use the Compress function on the Macintosh to save all of the files in the folder in a zipped file format This must be done to make them portable c Once this is done then you can then burn them on a Microsoft Windows PC Rather than going through the additional steps it is easier to burn them on the Macintosh to start with SPECIAL NOTE Solution contribution by Freddie Burnham Cesar Jimenez Production Print SSD Solution ID TAUS0657360EN Solution Usage 6 Description Paper specifications Solution The bizhub PRO C6500 is equipped with the following trays for loading copy paper Tray 1 Tray 2 and Tray 3 Main body trays 8 5x11 A4 or larger 17 to 68 lb Bond 5 5x8 5 B5 or smaller 17 to 56 Ib Bond Bypass Tray 17 to 81 lb Bond Tray 4 Paper Feed Unit PF 601 Upper tray 17 to 68 lb Bond Tray 5 Paper Feed Unit PF 601 Lower tray 17 to 81 lb Bond Tray 4 Large Capacity Unit L
116. om Adobe Acrobat IC 303 IC 305 34 Calibration procedure 35 C6501 uneven density correction procedure 36 SD 506 tri fold adjustment procedure 37 How to print on custom size IC 303 IC 305 IC 408 38 Rippled uneven image 39 Banding on Halftone 40 Adjustment Procedure at Write Unit Replacement 41 Blurred Characters toner spray only on black part in color at rear edge with thick paper 42 How to install IC 304 enhanced driver for Mac 43 IC 304 Custom size is recognized as A4 44 FS 607 520 Main Tray Capacity by Paper Size and Paper weight 45 Copy image orientation changes if using finishing function 46 Paper size list to feed and to exit Note To view the attached PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Clinton Marquardt ESS Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 18 bizhub PRO C65hc Miscellaneous Solution ID TAUS0646730EN Solution Usage 19 Description How to change the Administrator password Solution To change the Administrator password perform the following 1 Enter the Service mode 2 Press STOP 0 CLEAR to enter the Enhanced security mode 3 Select Administrator Password 4 Enter NEW Administrator password 5 Click on END SPECIAL NOTE Solution contribution by Ed Bellone and Mark D Attilio Produ
117. om ddchomea htm The file can either be saved to disk or opened It is recommended to download the ZIP and open from the local computer to view or run 2 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html 3 The MSDS documentation is also available via the Konica Minolta Download Selector Access the Selector from the the KMBS public site http Awww kmbs konicaminolta us Support amp amp Drivers tab or from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Solution ID TAUS0901345EN Solution Usage Description What is the FS 607 exit tray capacity for 163 209 GSM 12x18 paper Solution The FS 607 exit tray capacity is 2500 sheets of 22Ib 8 5x11 paper or 1500 sheets of 22lb 12x18 The machine uses the paper weight and paper size information to establish the maximum capacity of the exit tray There is no breakdown available for all paper weights Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 41 bizhub PRO C65hc Miscellaneous Please refer to the attached machine specificationstaken fromthe Service Manual for more information SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0901434EN Solution Usage Description Why job quantity does not count down when printing Solution This is norma
118. on by Freddie Burnham Production Print SSD Solution ID TAUS0O900028EN Solution Usage Description The FS 521acceptsFS 503 firmware However once the FS 503 firmware is installed the FS 521 firmware cannot be loaded to correct the FS 503 firmware installation Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 80 bizhub PRO C65hc Warm up wrong display incorrect operation lock up Solution CAUSE Firmware bug SOLUTION Install version 50 or higher Once this level of firmware is installed it will be impossible to flash the FS 521 with FS 503 firmware Note The latest version firmware or system software is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Clinton Marquardt ESS SSD Solution ID TAUSO900559EN Solution Usage Description Error code SC 4850 after power ON and warm up hasfinished Solution CAUSE If a modem is connected to the device and no CSRC configuration has been done OR a RAM clear has been executed on the device SOLUTION To correct Set the CSRC configuration and perform an initial connection of the device OR disconnect the modem from the device properly if no CSRC connection is needed SPECIAL NOTE Solution contribution by KM Europe BEU CSRC Team Solution ID TAUSO900650EN Solution Usage Descrip
119. ontrol board p n AO3U H040 13 2 A modifiedMemory Control Board was not installed before the firmware was upgraded Machines below serial number A03010000516 need the modified board installed before upgrading to version 25 firmware bizhub PRO C6500 C6500P Install the modifiedMemory Control Board p n AO3U H040 13 Refer to page4 of the attached Bulletin Number 5898 To viewthe PDF you may need to download a free copy of Adobe Reader Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 70 bizhub PRO C65hc Warm up wrong display incorrect operation lock up SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD and John Auxier KMBS Peoria IL Solution ID TAUS0657720EN Solution Usage 7 Description C 6801 C6801 at power up Solution PROBABLE CAUSES 1 Poor connection of the Operation panel Reseat Operation panel connectors 2 Communications error between the Overall CB PRCB and the Operation panel Reseat the connectorss on the CB and the PRCB SPECIAL NOTE Solution contribution by Jim Behrends and Ed Bellone Production Print SSD Solution ID TAUS0658165EN Solution Usage 7 Description C 283x codes Solution CAUSE LD Power becomes saturated when performing Auto Gamma adjustment in a low humidity condition SOLUTION Perform the following adjustment 1 Utility 2 Machine Admin Setting 3 System Setting 4 Expert Adjustment 5 Process Adju
120. oof filter 1 life count is reached is set to Prohibit SOLUTION To allow the machine to print when the dust proof filter 1 life count is reached perform the following Press the Utility Counter key Press Stop 0 0 Stop 0 1 Touch 03 System Setting on the touchscreen Touch 01 Software SW Setting on the touchscreen Use the left up down arrow to input DIPSW number 5 Use the right up down arrow to input bit number 7 Touch OFF on the touchscreen Touch Return on the touchscreen Touch Exit on the touchscreen 10 Touch Exit on the touchscreen SPECIAL NOTE Solution contribution by David Aekus Production Print SSD OONOORWND Solution ID TAUS0658092EN Solution Usage 1 Description Unable to update firmware using a USB jump drive Solution CAUSE The file structure for the firmware on the jump drive is incorrect SOLUTION To create the correct folder structure download the attached file This will extract into a PRO_C6500 folderwhich contains the necessary folders and file for the USB jump drive firmware update The file can also be obtained via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Solution ID TAUS0801762EN Solution Usage 1 Description SD 501 C 7771 Solution CAUSE The bundle press
121. oothly check for Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 75 bizhub PRO C65hc Warm up wrong display incorrect operation lock up obstructions if not smooth Close front door Replace PRCB p n A03U R759 11 if code does not clear SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUSO900365EN Solution Usage 2 Description FS 607 Fold and Staple is grayed out when Application Output is selected Solution CAUSE Saddle stitch is isolated SOLUTION Please set DipSW 7 bit 0 0 Note This DipSW is for the SD saddle stitch isolation however it effects the FS 607 even though there is no SD in the configuration SPECIAL NOTE Solution contribution by Mike McCarthy and Ed Bellone Production Print SSD Solution ID TAUS0900754EN Solution Usage 2 Description C DOEF code Solution PROBABLE CAUSES 1 HD 506 has been enabled but is not installed Set DipSW 2 Bit 0 to 0 This will disable the HD 506 2 HD 506 unit abnormality To temporarily use the machine set DipSW 2 Bit 0 to 0 This will disable the HD 506 and replace the HD 506 unit p n AO3YOY0 SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0657645EN Solution Usage 1 Description Unable to scan to HDD Solution CAUSE HDD function is prohibited SOLUTION To enable HDD perform the following 1 Select Utility Counter 2 Select Mach
122. or Registration adjustment was not performed bizhub PRO C5500 C5501 C6500 C6501 SOLUTION Perform the Color Registration adjustment 1 Enter Service Mode 2 Select Machine Adjustment 3 Select Printer Adjustment 4 Select Color Registration Adjustment and then Start 5 Exit Service mode Possibly with C 2714 error code No image is visible on the transfer belt CAUSE The first transfer pressure release motor M19 coupling gear is spring loaded and can become lodged in the back position SOLUTION Release the first transfer pressure release motor p n O8AA 8003 0 coupling gear p n 65AA 1714 0 so that it springs freely when pressed and released Possibly with C 4501 C 4502 C 4503and or C 4504 error codes PROBABLE CAUSES 1 Open ICP fuse on the Printer Control Board PRCB Check the continuity of the ICP fuses ICP17 ICP20 and ICP21 with the PRCB out of the machine You can also carefully check that there is 24V DC on each side of the fuses while the board is in the machine Voltage on just one side of the fuse would indicate that the fuse is open and the board needs replacing p n AO3U R759 00 Printer Control Unit Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 66 bizhub PRO C65hc Warm up wrong display incorrect operation lock up 2 If 09 Writing Init Pos Memory is not performed the adjustment value is not reset to the initial value Consequently adjustment margin is decreased in some
123. ot large enough to cause a jam code but machine will detect the abnormality and halt operation This issue is most prevelant when running gloss stocks and or during long runs SOLUTION When issue occurs clean replace feed components of paper tray currently in use In the case of thick or glossy stocks adjust the feed roller tension if issue is occuring frequently SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0901124EN Solution Usage 3 Description Wrinkle and creasing when paper enters the SD 501 Paper is fed into SD unit straight paper skews and a wrinkle crease is formed Solution CAUSE Uneven pressure on paper feed Worn or out of position SD 501 entrance roller CONVEYANCE DRIVE ROLLER A SOLUTION Replace the SD 501 entrance roller p n 15AN 4514 0 SPECIAL NOTE Solution contribution by Mike McCarthy Production Print SSD Solution ID TAUS0802498EN Solution Usage 2 Description FS 607 J 7301 error code Solution CAUSE Either PS5 p n 08AA 8551 2 or its actuator p n 13QE 4807 0 have failed in the stacker unit SOLUTION Replace PS5 and its actuator as a set Note The operation of the stacker entrance sensor PS5 can be checked in I O Check Mode using code 72 17 SPECIAL NOTE Solution contribution by Gary Scimeca and lan Lynch Production Print SSD Solution ID TAUS0802669EN Solution Usage 2 Description Finisher option capable of printing 13x19 jobs to the stapler main
124. ountermeasure openthe front door of the finisher The paddle is then rotated by initializing the FS 521 As a result the incorrectmessage is no longer indicated A firmware release is schedule by the end of 2009 to resolve this issue 2 The FS 521 uses an LED and sensor for tray full detection which can be disrupted by environmental lighting Reposition machine or light source change lighting intensity SPECIAL NOTE Solution contribution by KMBT Japan and Chuck Tripp Production Print SSD Solution ID TAUS0902869EN Solution Usage Description PK 511 PK 512 PK 513 Punch selection button is grayed out Solution CAUSE Improper DIPSW setting SOLUTION SetDIPSW 19 5 0 Faulty Part Isolation Normal Note DIPSW 19 5 is incorrectlylabeled in the Service Manualas Faulty part isolation PF This should read Faulty part isolation PK SPECIAL NOTE Solution contribution by Clinton Marquardt ESS Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 82 bizhub PRO C65hc Warm up wrong display incorrect operation lock up Solution ID TAUS0903035EN Solution Usage Description C 0322 error code after warm up or after approximately three copies Solution CAUSE The ADU fan motor 2 M67 has failed SOLUTION Replace the ADU fan motor 2 p n 56AA 8055 1 SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0903077EN Solution Usage Description Erratic and
125. r 2002 2003 publications records are not individually collated and stapled when duplexing and using the Mail Merge feature Solution CAUSE Registry edit required WARNING In Microsoft Windows system configuration information is centrally located in the registry While this simplifies the administration of a computer or network one incorrect edit to the registry can disable the operating system The following list provides some best practices for using the registry and Registry Editor safely Before making changes to the registry make a backup copy Back up the registry by using a program such as Backup After making changes to the registry create an Automated System Recovery ASR disk For troubleshooting purposes keep a list of the changes you make to the registry For more information see System State data Do not replace the Microsoft Windows registry with the registry of another version of the Microsoft Windows or Microsoft Windows NT type operating systems Use reliable tools and programs other than Registry Editor to edit the registry Incorrectly editing the registry may severely damage the system Use tools and programs that provide safer methods for editing the registry Never leave Registry Editor running unattended Konica Minolta is not responsible for any system errors that may result from using a registry editor incorrectly SOLUTION Microsoft Publisher can be enabled to individually collate staple and duplex p
126. r Bearings Replace the Entrance Roller p n 15AV 4604 0 or Entrance Roller Bearings p n 15AV 7504 0 SPECIAL NOTE Solution contributed by Dave Bridges DSM Western Region Frank Bartosik Illinois Paper Company and lan Lynch Production Print SSD Solution ID TAUS0657171EN Solution Usage 3 Description On the PF 601 and LU 202 when approximately 2000 sheets of coated paper are fed under low temperature environment a no feed jam or misfeedoccurs Solution CAUSE The resin from the coated paper is attached on the paper feed roller the separation roller and the pick up roller The friction coefficient of the pick up roller surface decreases and causes the misfeed SOLUTION Clean the paper feed roller the separation roller and the pick up roller Install the countermeasure against no feed jam misfeed of coated paper Please refer to the attached Bulletin Number 6198 regarding the new style paper feed mechanism for the PF 601 and Bulletin Number 6381 regarding the new style paper feed mechanism for the LU 202 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by lan Lynch and David Aekus Production Print SSD Solution ID TAUS0800975EN Solution Usage 3 Description J 3201 Solution PROBABLE CAUSES 1 Too much toner on page when printing with high toner coverage There is
127. r C39xx fusing temperature related abnormality occurs be sure to repair replacethefailed part generating the code before setting the Service mode software DIPSW3 1 to 0 Ifsoftware DIPSW 3 1 is set to 0 without correcting the cause of the error a fire mayoccur SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0658065EN Solution Usage 6 Description How to set up Account Track codes for printing Solution To set up Account Track codes for printing perform the following Select Utility Counter Select Machine Admin Setting enter the machine Administrator password if prompted Select User Auth Account Track Select Authentication Method Select Manage next to Account Track Select Account Password or Password Press OK Select Account Track Select Account Register 10 Select Add 11 Select Section Name and enter the account name in the text box 12 Press OK OMONOABRWNDY Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 23 bizhub PRO C65hc Miscellaneous 13 Select Password and enter a password up to 8 digits in the text box 14 Press OK 15 Select Name and enter the account owners name in the text box 16 Press OK 17 Select Upper Limit Set 18 Select Upper and enter an account limit in the text box 19 Press OK three times 20 Press Return 21 Press Close 22 Select Without Authentication 23 U
128. r for PS19 Replaced Guide Plate B p n AO3U 8602 01 SPECIAL NOTE Solution contribution by Chuck Tripp Freddie Burnham Gregg Gallant lan Lynchand Jim Behrends Production Print SSD Solution ID TAUS0902697EN Solution Usage 25 Description FS 521 main tray does not lower correctly It may also jitter up and down erratically Solution CAUSE Nearby light sources are causing false triggering of the the main exit tray lift detection sensor SOLUTION The sensor mounting plate assembly p n AOGY 8991 00 and p n AOGY 8993 01 needs to be replaced with a modified assembly p n U226 0410 Please refer to attached installation procedure To view a PDF you may need to download a free copy of Adobe Reader Note The modified part is not available for order through normal ordering procedures it can only be acquired by opening a ticket with the Hotline SSD Hotline advisers once it has been determined that the kit is an appropriate countermeasure for the reported symptom please refer the technician to the order procedure seen below so that they may obtain the modified assembly There is no need to return the parts being replaced Please follow the below procedures to acquire a new mounting plate assembly A SSD Ticket Number must be acquired in order to file a claim for the FOC replacement mounting plate assembly FOC PART s ORDERING PROCEDURE Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 48 bizhub PRO C65
129. ration clutch MC18 Replacethe failed clutch p n AO3U M201 00 SPECIAL NOTE Solution contribution by KMBT Japan Jonathan Rooks KMBS San Diego and Freddie Burnham Ed Bellone Production Print SSD Solution ID TAUS0700131EN Solution Usage 6 Description PF 601 PF 602 paper tray lift or paper feed problems Solution TheLCD still indicates out of paper even after adding paper andthe 5th paper tray does not lift CAUSE Photosensor PS9 paper lift upper limit is operational in the IO test mode butit is not dropping far enoughto signal the machinethat the tray is in the lower position SOLUTION Replace PS9 p n 08AA 8551 2 The paper tray fails to rise after being loaded with paper and inserted CAUSE The paper feed tire mechanism that is lifted when the tray is extracted from the machine to ease installation of paper is being damaged as the tray is inserted into the machine The mechanism is becoming misaligned which results in the machine falsely detecting the paper lift tray as being raised SOLUTION Position the bypass feed up down rack p n 65AA 4232 0 back a tooth and realign any misaligned plates Instruct the customer to insert the paper tray slowly into the PF 601 after the paper tray has been filled in order to allow the paper feed mechanism to return to its normal position prior to contacting the PF 601 frame assembly Paper tray s will not lift PROBABLE CAUSES 1 Upper limit sensor is actuated when the tray is do
130. ravels down the page Solution CAUSE PWB IPB has failed SOLUTION Replace PWB IPB p n AO3U H020 28 for bizhub PRO C5500 C6500 C6500P and p n AOUO H020 02 for bizhub PRO C5501 C6501 C65hc SPECIAL NOTE Solution contribution by Gary Scimeca Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 14 bizhub PRO C65hc Image failure other than density color magnification blur Solution ID TAUS0902889EN Solution Usage Description PDF file is corrupt when performing a scan to SMB Solution CAUSE Possible bad connection SOLUTION Try reseating the interface cable from the Fiery to the machine If that does not work take the I F connector from the Fiery and plug it into the machine and the I F connection of the machine and plug it into the Fiery Only replace I F cable if necessary See attached sample of a corrupt scanned in Fiery configuration to SMB To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 15 bizhub PRO C65hc Image too light dark uneven or wrong color Solution ID TAUS0902768EN Solution Usage 2 Description Ghost image is seen on the same page as the primary image Itis most
131. ree from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS0902851EN Solution Usage 1 Description Multifunctional products and printers supporting bizhub vCare and or Total Counter Notification Solution Download the attached document which lists MFPs and printers compatible with vCare CSRC CS Remote Care or Total Counter Notification in the engine administrator mode Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 35 bizhub PRO C65hc Miscellaneous http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Rick Veale ESS Solution ID TAUS0902915EN Solution Usage 1 Description Board part number cross reference Solution Please refer to attached documentation The boards listed are Operation Panel OACB IPB IMCB PRCB ACDB IFB HV1 HV2 DCPS1 DCPS2 CVDB Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0649014EN Solution Usage 0 Description Part number for the Konica Minolta logo 11x17 color test chart
132. resolve this SPECIAL NOTE Solution contribution by Gregg Gallant Production Print SSD Solution ID TAUS0903063EN Solution Usage Description Patch file to update the color profiles foroizhub PRO C65hc IC 305 version 3 0 Solution Patch files are available to update the IC 305 version 3 0 print server to match the bizhub PRO C65hc color profile special patch software 1 1484WD The latest version system software patchesare available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more Summary of changes made by the patches Replaces the existing Output profiles with the following profiles compatible with the bizhub PRO C65hc print engine Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 44 bizhub PRO C65hc Miscellaneous Fiery C65hc KM Uncoated v1F Fiery C65hc KM Uncoated Glossy On v1F Fiery C65hc KM Coated v1F Fiery C65hc KM Coated Glossy On v1F Replaces the existing Device Link profiles with the following profiles compatible with the bizhub PRO C 65hc print engine C65hc KM Pictorial C65hc KM Graphic C65hc KM LC Simulation Adds the new CMYK Simulation profile C65hc KM Vivid CMYK and makes it the default Simulation profile Makes sRGB the default Source profile Updates calibration target values Voids the previous color calibration Be sure to perform color calibrat
133. rm Note To view a PDF you may need to download a free copy of Adobe Reader SPECIAL NOTE Solution contribution by Clinton Marquardt ESS Solution ID TAUS0629113EN Solution Usage 1 Description Is Bates Stamping supported Solution Bates stamping is not supported when scanning or printing to these models However they can do something very similar when copying using stamping and overlays To perform this do the following 1 Select Application from the copy screen 2 Select Stamp Overlay 3 Here the settings that the customer wants can be selected Date time Page number and Set number if wanted Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 32 bizhub PRO C65hc Miscellaneous 4 Customize the placement of the stamps as needed when selecting 5 If logo or text is to be always used an overlay can be created to select 6 Once all the settings are as the customer wants they can be saved as a Mode Memory Job for one touch recall This will allow the customer to perform all the elements of Bates Stamping when copying with these models SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0656681EN Solution Usage 1 Description Standard memory for thebizhub PRO 6500 series Solution The standard memory is 256MB for each color Note Additional storage isobtained by installing the HD 506 Item A03Y0Y0 The HD 506 is used for stamp watermark and ov
134. s Solutions U S A Inc March 2010 74 bizhub PRO C65hc Warm up wrong display incorrect operation lock up C 2412 Magenta TCR Sensor C 2413 Cyan TCR Sensor C 2414 Black TCR Sensor SPECIAL NOTE Solution contribution by Freddie Burnham and lan Lynch Production Print SSD Solution ID TAUS0801377EN Solution Usage 2 Description No warm up completion Intermittent fuser abnormality code C35xx C39xx Solution CAUSE Fusing unit will no longer make a proper electrical connection because it has been improperly installed The wiring connector on the fusing unit has been damaged and the receiver wiringon the mainbody side of the connection has been damaged SOLUTION Replace the following parts Fixing power source wiring 2 p n AO3U N106 01 AC driving wire p n AO3U N118 01 WARNING When C35xx C38xx or C39xx fusing temperature related abnormality occurs be sure to repair replacethefailed part generating the code before setting the Service mode software DIPSW3 1 to 0 Ifsoftware DIPSW 3 1 is set to 0 without correcting the cause of the error a fire mayoccur Please refer to attached procedure To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Greg Lantowski Production Print SSD Solution ID TAUS0801767EN Solution Usage 2 Description C C130 CC130
135. s Wire installationis attached Note To view the attached documents Microsoft Excel or Excel Viewer must be installed Excel Viewer 2003 9 9MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx FamilyID c8378bf4 996c 4569 b547 75edbd03aaf0 amp amp displaylang EN When making booklets CAUSE Failed drive motor p n 15AN 7718 0 and drive gear p n 129U 8004 2 SOLUTION Replace drive motor and gear SPECIAL NOTE Solution contribution by Chuck Tripp and Ed Bellone Production Print SSD Solution ID TAUS0900337EN Solution Usage Description SD 501 Bundle Press motor M23 replacement procedure Solution The attached documents provide detailed instruction on replacing the bundle press motor p n 120H 8001 2 IMPORTANT The bundle press will need to be removed to perform this procedure Documentation is attached for this procedure as well Note To view the attached documents Microsoft Excel or Excel Viewer must be installed Excel Viewer 2003 9 9MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx FamilyID c8378bf4 996c 4569 b547 75edbd03aaf0 amp amp displaylang EN SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 bizhub PRO C65hc Controller no or slow print scan failure garbled data lockup
136. sage 7 Description How to print halftone test patterns to test copy quality issues Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 20 bizhub PRO C65hc Miscellaneous Solution To print halftone test patterns perform the following Enter Service mode Select Test Mode Select Test Pattern Output Set Test Pattern number 53 Select values for the desired colors Select screen setting Select Copy screen Select desired paper size Press Start Note Please use Test Pattern 53 when troubleshooting problems on the bizhub PRO C6500 Test Pattern 1 is a pure contone image and does not have any screening applied Test Pattern 53 uses the selected screen for output This produces a much smoother output for halftones Test pattern 53 mixed halftones at different densities can also be useful for troubleshooting copy quality CQ issues The following mixed halftones are required along with samples of the CQ issue when sending in CQ issues to SSD Technical Support or ASG Test pattern 53 set to 130 line 1 for Y M C K prints for each color Test Pattern 53 line 1 set to the following Y 130 and M 130 red Test Pattern 53 line 1 set to the following Y 130 and C 130 green Test Pattern 53 line 1 set to the following C 130 and M 130 blue Test pattern 53 set to 40 line 1 for Y M C K prints for each color Test pattern 53 set to 40 line 1 for Y M C process black 1 pri
137. stment 6 Toner Quantity Exposure 7 Select the proper Exposure Adjustment Yellow Magenta Cyan or Black by using the Next Previous button 8 Select Standard then select 2 under Exposure 9 Press OK Notes a lf the problem persists replace the problem color drum since the cause of the SC is the combination of drum characteristic and humidity b The following codes colors C 2831 Yellow C 2832 Magenta C 2833 Cyan C 2834 Black SPECIAL NOTE Solution contribution by Ed Bellone and David Aekus Production Print SSD Solution ID TAUS0651801EN Solution Usage 6 Description CHECK POWER AND CABLE message for SD 501 SD 506 at power up Solution CAUSE SD 501 SD 506 door switches not actuated SOLUTION Make certain that the finisher doors are closed and the switches actuated If the switches are actuated and the problem persists check the continuity Replace the door switches p n 40AA85010 as needed SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0702537EN Solution Usage 5 Description Touchscreen is not responding If out of adjustment how can the touchscreen be adjusted Solution CAUSE The touch panel touchscreen is out of adjustment and no longer responds SOLUTION To adjust the touchscreen perform the following 1 Selectthe Utility Counter button 2 Select 04 Touch Screen Adjustment Copyright 2010 Konica Minolta Business Solutions U S A Inc
138. tail To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http Awww adobe com products acrobat readstep2 html Solution ID TAUS0901691EN Solution Usage Description IC 305 compatibility Solution The IC 305 issupported with the bizhub PRO C6500 C6500P C6501 C6501P C 5hc SPECIAL NOTE Solution contribution by Mark D Attilio Production Print SSD Solution ID TAUS0901948EN Solution Usage Description Part number for the FD 501 FD 503 Punch Guide Plate Solution FD 501 FD 503 Punch Guide Plate A p n 15AH 5004 0 Note Pleaserefer to attached Bulletin Number6822for details To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Cesar Jimenez Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 43 bizhub PRO C6 5hc Miscellaneous Solution ID TAUS0O902560EN Solution Usage Description Support for vCare CSRC HTTP communication Solution The bizhub PRO C6500P C6501P C 65hc does support vCare HTTP communication via the engine NIC Please refer to the attached documentation for additional information To view the PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products a
139. talled Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Freddie Burnham David Aekus and Chuck Tripp Production Print SSD Solution ID TAUS0902508EN Solution Usage 0 Description Small blank area appears or color registration error is visible with text or fine lines Solution CAUSE When using heavy paper 256gsm or more or thick paper the intermediate transfer belt rotation speed is changed when the paper passes the 2nd transfer unit It causes the color registration error at the first transfer where the toner on the photoconductor drum is transferred to the intermediate transfer belt The color registration error appearing at thefirst position depends on the distance between the 2nd transfer roller and drum for each color see attached file From 495mm of the 1st sheet or from the 2nd sheet the color registration error of each color overlaps and is visible for all colors SOLUTION To reduce the intermediate transfer belt speed change increase the line speed 1 From COPY or MACHINE screen select Paper Setting 2 Select arbitrary tray Then select Change 3 At the Weight select the lighter weight than paper actually used Asa rough indication 1 1 speed 105gsm or less and2 3 speed for 106 to 209 gsm If the above setting change is performed fusing time is reduced and fusing failure may occur The setting should be
140. tion ACS cannot be selected in copy mode Solution CAUSE The setting of Fee Collection Menu is set to Impossible with Reserve Job SOLUTION Please change the following setting 1 Enter Service mode 2 Press Stop 9 on operation panel 3 Enter 02 Management Function in Fee Collection Menu 4 Select Possible with Reserved Job SPECIAL NOTE Solution contribution by Clinton Marquardt ESS BES Solution ID TAUS0901064EN Solution Usage Description Machine continues to run after a jam occurs and will eventually cause a C xxx code Solution CAUSE DIPsw 12 2 is set to 1 OFF SOLUTION Set DIPsw 12 2 to 0 ON DPSW 12 2 controls all jam sensors for the main body and by default it is set to 0 ON state which enables the jam sensors This should only be set to 1 OFF for testing troubleshooting purposes and should be immediately set back to its default 0 ON state when complete SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0901250EN Solution Usage Description Vertical lines are displayed spaced at 5 inches on the operation panel touchscreen Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 81 bizhub PRO C65hc Warm up wrong display incorrect operation lock up Solution PROBABLE CAUSES 1 The OACB has failed Note The operation panel has been replaced Replace the OACB p n A03U H010 5A 2 DCPS 1 has fai
141. tray The selection is grayed out in the printer driver properties for the FS 520 FS 607 Solution This is a normal operation with the FS 520 and FS 607 finishers for both print and copy operations The physical specifications for the FS 520 FS 607 finishers do not support the output of 13x19 paper to the main tray The paper can only be exited to the sub tray Output of 13x19 paper to the main tray is only available with the FS 5030r FS 521 stapler finisher Please refer to the attacheddocument for a listing of the FS 503 FS 521 FS 520 FS 607 specifications To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Tony Pizzoferrato ESS and Ed Bellone Mike McCarthy Production Print SSD Solution ID TAUS0657772EN Solution Usage 1 Description How to enable disable Job Offset Mode Solution To enable disable Job Offset Mode perform the following 1 Press the Utility Counter key 2 Touch 02 User Setting on the touchscreen 3 Touch 03 Common Setting on the touchscreen 4 Next to the Job Offset Mode selection option displayed on the touchscreen touch ON to enable or OFF to disable 5 Touch OK on the touchscreen 6 Touch Exit on the touchscreen SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Copyright 2010 Konica Minolta Business Solutions U
142. trol panel Able to select staple and fold or 3 fold options Solution CAUSE In the Output Applications either the machine is defaulted to Nto1 or Nto1 is selected SOLUTION Under Output Applications select 1 to N to unlock these features SPECIAL NOTE Solution contribution by Jim Behrends and Ed Bellone Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 62 bizhub PRO C65hc Software Driver related Solution ID TAUS0801980EN Solution Usage Description Device can not print in accordance w guidelines pick another printer message when trying to print postage from Stamps Com Solution CAUSE Driver incompatibility SOLUTION Stamps com states that they will not work with Konica Minoltadrivers The only thing they will do is print labels and you have to purchase the labels from Stamps com SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0901089EN Solution Usage Description Microsoft Word does not return to the default printer when closed and reopened Solution CAUSE Microsoft Outlook is open and is using Microsoft Word asthe default program for editing messages SOLUTION To change the default mail message editing program perform the following 1 Go into Microsoft Outlook and select Tools from the tool bar 2 Scroll down to Options 3 Click on the Mail Format Tab 4 Make sure the Use Microsoft Office Word 2003 to edit e mail
143. ublications records when using the Mail Merge feature of Publisher through a registry edit This can be done either manually or by a script To manually edit the registry Open the Registry Editor by clicking Start click Run type regedit and then click OK Go to 1 HKEY_CURRENT_USER Software Microsoft Office Publisher Printing 2 Right click on the Printing folder select New amp gt String Value 2 Create new string value called NumberOfRecordsPerBatch 3 Double click and set the Value Data to 1 Instead of grouping records together into groups of 10to send to the printer Publisher default the records are now sent in groups of 1 i e each document is sent separately Note A value for this size setting can be set between 0 and 99999 To update the registry automatically from a script 1 Download the scriptfrom http ed mvps org 20031Rec reg and save the REG file to the Desktop script is also attached in case the URL cannot be accessed 2 Double click on the icon and then click on Yes to the question Are you sure you want to add the information in C DOCUME 1 administrator account Desktop 20031Rec reg to the registry 3 The new value will be added to the registry Note Refer to Windows registry information for advanced users http support microsoft com kb 256986 for additional registry editinformation Solution ID TAUS0703492EN Solution Usage Description FS 607 unable to select staple or punch from the con
144. ue printing even if an alarm stop signal is received tray full tray lower limit waste full etc from the FD FS LS SD DIPSW 15 3 and 15 4 will need to be set back to 0 after the FNSCB is replaced SPECIAL NOTE Solution contribution by Gregg Gallant and Chuck Tripp Production Print SSD Solution ID TAUS0902804EN Solution Usage 1 Description FS 521 main tray not lowering far enough paper crashing into the stack Solution CAUSE Defective or malfunctioning paper exit level sensor LED1 SOLUTION Check the sensor in the I O mode and replace defective sensor p n 13QJ 8551 0 if necessary Please refer to attached Parts Manual pages Item 38 on page 15 To view a PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0800920EN Solution Usage 0 Description FS 503 FS 520 FS 607 J 7301 Solution CAUSE The main tray exit sensor PS10 FS 503 p n O8AA 8551 2 or PS6 FS 520 FS 607 p n 08AA 8551 2 turns ON while in idling SOLUTION Remove jammed paper in the finisher main body if any Check the operation of the sensor PS10 in the I O state confirmation mode code 72 13 FS 503 or for PS6 code 72 6 FS 520 FS 607 Replace the sensor as necessary SPECIAL NOTE Solution contribution by Freddie Burnham and Ed Bellone Production Pri
145. used carefully Iffusing failure occurs after trying the above change the fusing temperature 1 From COPY or MACHINE screen select Paper Setting 2 Select arbitrary tray Then select Change 3 Select Process Adj then press Next button For the Upper Roller Temperature Print and Lower Roller Temperature Print then enter larger value If the fusing roller temperature is changed paper turns wavy or blisters oncoated paper may occur Additionally depending on the paper the registration error cannot be solved completely If the improvement level is not enough please request that the customeruses another paper type Note To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 12 bizhub PRO C65hc Image delay advance shift or skew SPECIAL NOTE Solution contribution by KMBT Japan Solution ID TAUS1000245EN Solution Usage Description When using half fold and staple the image is rotated and shrunk when using copy mode Solution CAUSE The machine is set to automatically enable booklet mode when half fold and staple is selected SOLUTION To change settings perform the following steps 1 Select Application 2 Choose Booklet Pagination 3 Set function to Off SPECIAL NOTE Solution contribution by Stephen Sch
146. ve 2 The sum file was not included when the firmware file was placed on the flash drive The file will work but cannot be checked Both the bin and sum files should show on the display It is recommended that the sum file be placed on the flash drive so that the file can be verified SPECIAL NOTE Solution contribution by Jim Behrends Production Print SSD Solution ID TAUS0658062EN Solution Usage Description Tray 1 is grayed out Solution CAUSE The paper tray has been deactivated using the faulty part isolation in the Software SW setting mode SOLUTION To activate the paper tray in the Software SW setting mode perform the following 1 Press the Utility Counter key 2 Press Stop 0 0 Stop 0 1 3 Touch 03 System Setting on the touchscreen 4 Touch 01 Software SW Setting on the touchscreen Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 79 bizhub PRO C65hc Warm up wrong display incorrect operation lock up 5 Use the left up down arrow to input DIPSW number 18 6 Use the right up down arrow to input bit number 0 7 Touch OFF on the touchscreen to remove Tray 1 from the isolation mode 8 Touch Return on the touchscreen 9 Touch Exit on the touchscreen 10 Touch Exit on the touchscreen Note Paper trays will be deactivated automatically if the customer selects the option to continue when a tray SC code appears SPECIAL NOTE Solution contribution by David Aekus Productio
147. ve the 32 bitand 64 bit checked off 9 Check the Additional Drivers of the Server to make sure that the 32 bit has been pushed up right click on the shared out printer of the server amp gt Properties amp gt Sharing Tab amp gt Additional Drivers Notes a This was tested on like versions of 32 bit and 64 bit drivers b To viewthis procedure Apple QuickTime should be installed It can be downloaded for free at http www apple com quicktime download SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Solution ID TAUS0900738EN Solution Usage 7 Description Requirements needed for testing and escalation to SSD or ESS of print quality or related issues for Fiery CREO Emperon and applications Solution Requirements are Hard copy samples of issue with the issue identified highlighted circled Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 21 bizhub PRO C65hc Miscellaneous Hard copy samples of what the copies should look like if possible Engine test prints of gradations halftones at different densities levels 255 100 80 40 Mixed halftones at different density levels see attached Mixed halftones document for additional information All machine management and adjustment list printouts If relevant Fiery configuration page PostScript and or PCL test page If relevant CREOO configuration page Operating System versions Service packs 32 bit or 64 bit etc
148. wn in the lower position Repair or replace the Tray 4 Tray 5 upper limit sensor PS1 PS9 p n 56AA 8551 2 or adjust the position of the feed assembly for proper upper limit sensor operation The operation of the sensor can be checked in the State Confirmation I O mode code 23 7 or 23 8 Tray 4 Tray 5 Upper limit activation shouldindicate 1 It is also advised to check the operation of the cam on the left hand side of the drawer that raises and lowers the feed assembly when the drawer is pushed or pulled out 2 Failed Tray 4 lift motor M2 orTray 5 lift motor M3 Replacethe failed lift motor p n 56UA R791 00 Multi feeding from Tray 4or Tray 5 CAUSE One of the pins in the PF 601 connector has backed out SOLUTION Remove PF 601 connector inspect it for a backed out pin andrepair as needed Skewing only when feeding from Tray 4or Tray 5 CAUSE PF 601 adjusters feet were not used to secure the PFU to the mainbodyduring installation SOLUTION PF 601 adjusters must be used to secure the PFU against the mainbodyas listed in the attached installation procedures To viewthe PDF Adobe Reader must be installed Adobe Reader can be downloaded for free from the Adobe web site at http www adobe com products acrobat readstep2 html SPECIAL NOTE Solution contribution by Chuck Tripp Ted Young Michael McCarthy David Aekus Gregg Gallant Jim Behrends Production Print SSD Solution ID TAUS0701592EN Solution Usage 6 Description RU 503
149. y SOLUTION Check System settings the 25 mode Verify thatDIP switches 9 4 9 5 9 6 and 9 7 and set to 0 for no limit SPECIAL NOTE Solution contribution by Freddie Burnham Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 84
150. y OT 502 17 to 81 Ib Bond SPECIAL NOTE Solution contribution by Ed Bellone Production Print SSD Solution ID TAUS0657572EN Solution Usage 6 Description How to clear a fuserabnormality code C35xx C38xx C39xx Solution The Service modeis inaccessible byentering Utility amp gt Stop amp gt 0 amp gt Stop amp gt 0 amp gt 0 amp gt 1 This is to prevent accidental reset of the code and causing additional damage to the machine To reset a fuser abnormality code perform the following 1 Power the machine OFF from the main switch leaving the sub switch ON 2 Press the utility Key and power ON the machine from the main switch 3 Enter Stop amp gt 0 amp gt 0 amp gt Stop amp gt 0 amp gt 1 4 Press 03 System Setting on the touchscreen 5 Press 01 Software SW setting on the touchscreen 6 Press the left up arrow which is displayed on the touchscreen 2 times The number displayed above the up arrow will change to 03 7 Select the bit number of switch 1 using the right up arrow 03 1 will be indicated 8 Press the Return key which is displayed on the touchscreen 9 Exit Service mode to return to normal operation Note The list of codes are C 3501 C 3502 C 3503 C 3504 C 3505 C 3506 C 3507 C 3508 C 3801 C 3802 C 3803 C 3804 C 3805 C 3806 C 3901 C 3902 C 3903 C 3904 C 3905 C 3906 C 3907 C 3908 C 3909 C 3910 C 3911 C 3912 C 3913 C 3914 C 3915 C 3916 WARNING When C35xx C38xx o
151. y Cesar Jimenez Production Print SSD Solution ID TAUS0808315EN Solution Usage Description Macintosh OS 10 5 driver availability No driversappear to belisted in the KMBS Download Selector Solution CAUSE Macintosh OS 10 5 drivers are available with system code 2 0 SOLUTION Update system code and user software to version 2 0 The latest version of firmware system software or print drivers is available via the Konica Minolta Download Selector Access the Selector from SSD Web Support CS Expert Support by clicking on Download MSDS Drivers Firmware and more SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Solution ID TAUS0900336EN Solution Usage Description How to remove the SD 501 Bundle Press Solution The attached documentation provides detailed description of the Bundle Press removal process Note To view the attached document Microsoft Excel or Excel Viewer must be installed Excel Viewer 2003 9 9MB can be obtained free from Microsoft at the following URL http www microsoft com downloads details aspx FamilyID c8378bf4 996c 4569 b547 75edbd03aaf0 amp amp displaylang EN SPECIAL NOTE Solution contribution by Chuck Tripp Production Print SSD Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 40 bizhub PRO C65hc Miscellaneous Solution ID TAUS0900341EN Solution Usage Description SD 501 Up Down Conveyance Section removal procedure Solution
152. y Chuck Tripp and Ed Bellone Production Print SSD Solution ID TAUSO808056EN Solution Usage 2 Description Can the Pixel Ratio data be used to determine the toner usage or coverage Solution The pixel ratio data cannot be used to determine the toner usage or coverage Copyright 2010 Konica Minolta Business Solutions U S A Inc March 2010 31 bizhub PRO C65hc Miscellaneous The pixel ratio data reported on the list is simply referential data and it is not designed for accounting purpose The intentedpurpose of this data is to check rough machine usage conditions low coverage or high coverage Therefore KMBS does not recommendusing the pixel ratio data for accounting purpose The pixel ratio is calculated from the actualarea written bythe write unitand the total paper area based on A4 size The calculation formula is as follows Pixel ratio actually written area for the period total paper area for the period of sheets x A4 area The total paper area in the above formula however is always calculated using A4 sizem regardless of the actualpaper size used One sheet of legal letter A3 or A5 paper is counted as 1 sheet of A4 The calculationis not affected by any machine setting or market destination The pixel ratio for an A3 whole area solid image is calculated as 200 If a customer prints many A3 whole area solids the pixel ratio exceeds 100 In addition the pixel ratio datadoes not reflect the actual amount of toner attac

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