Service Manual
Contents
1. 9 LED light Strips Replacement 9 LED Media Strips 10 Electronics Junction Board Replacement 10 Floating Display Assembly 10 LED Driver Board 11 Main Control Board 11 Relay Board Replacement 11 Thermistor Replacement 00 cece eee 12 switchboard Replacement oe asec teen ee ee 12 Element eee ees 13 High Temperature Cutout Replacement 13 Blower Fan 13 Power Cord 14 Troubleshooting 0 1 15 Always use a qualified technician or service agency to repair this fireplace NOTE Procedures and techniques that are considered important enough to emphasize 4 CAUTION Procedures and techniques which if not carefully followed will result in damage to the equipment amp WARNING Procedures and techniques which if not carefully followed will expose the user to the risk of fire serious inju2. 2000500100RP 18 Relay Board 3001360100RP 7 Flicker Assembly 5901910100RP 19 Hardware 9600350100RP 8 ie 2300201700RP 20 Large Ice Chunk Media 1400130500RP 9 LEDLightPanel 3000830200RP 21 Small Ice Crystal Media 1400150100RP 10 Switch 3001480100RP OEM Accessory 11 LED Driver Board 3000810100RP River RockS 2000 000 eee eee eee DFS1314 12 Remote 6700520200RP Driftwood Accessory LF50DWS KIT WIRING DIAGRAM 00 LIGHT GUIDE ASSY 5 SWITCH BOARD ELEMEN gga 2 BA O 0 L LINE 4 Dee MOTOR Daal HEATER O ba CUT OUT LOG
3. WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons amp CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin Tools required Phillips head screwdriver Figure 12 gure Relay Board Main Control Board LED Driver Board Thermistor Electronics Junction Floating Display Assembly Board amp CAUTION Follow Preparation for Service instructions before proceeding 1 In the upper right hand corner of the unit above the floating display board locate the control board cover panel and remove the 2 securing screws Figure 11 1 Locate the LED driver board Figure 12 2 Remove the board by pinching the plastic mounting tabs with needle nose pliers Pull the old board off 3 Install the new board onto the unit 4 Transfer the connections from the old board to the new board 5 Ensure that all cords are replaced in the same manner as prior to the service 6 Reassemble in the reverse order as above MAIN CONTROL BOARD REPLACEMENT WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons amp CAUTION If unit was operating prior to servicing allow at l
4. Preparation for Service instructions before proceeding 1 Remove the plastic media tray by removing the 6 screws 3 on the left and 3 on the right of the tray Figure 10 2 Partially release the lower face panel by removing the screw on the left side and on the right side of the panel inside the unit Pull the front panel forward from the topside by approximately 2 inches There are 3 additional screws located underneath the front face but do not need to be removed There should be enough give to allow the panel to pull slightly forward 3 The tray has a small lip that goes underneath and slightly up behind the Partially Reflective Glass from the front edge pull the tray up and forward to take it out of the fireplace 4 Remove the 2 screws that secure the media tray support to the unit and lift the tray support out being cautious of the media LED light strip wiring 5 Remove the electrical junction box cover located on the bottom right hand side by removing the screw on the small mounting flange on the front face of the junction box cover 6 Carefully slide the electrical box to the right to release the securing tabs as wires are fed through the strain reliefs on the cover and are connected within 7 Disconnect the flicker motor wiring by removing the wire connectors noting their original locations 8 Remove the 2 screws holding the flicker motor to the mounting bracket Gently pull the motor away from
5. Defective Blower Fan Loose wiring Defective Remote Switchboard Defective Blower Fan Refer to Operation Section Ensure that exterior intake louvers and firebox cavity are free of dirt dust Replace Heating Element Normal operation is when the heater emits an odor for a brief period after the heater is initially turned on The heater is burning off any dust accumulated during manufacturing or operation Replace Heating Element Refer to Operation Section 2200510500RP 2200510500RP Replace Heating Element Small glowing sections of the element are considered normal If larger glowing sections are causing the heater to trip the thermal cutout unplug unit discontinue use and replace Blower Fan Replace Remote Switchboard Replace Blower Fan 2200510500RP 5300260100RP 3001480100RP 5300260100RP Dirty Heater Assembly Ensure that exterior intake louvers and firebox cavity are free of dirt dust Defective Blower Fan Replace Blower Fan 5300260100RP Flicker rod hitting or rubbing against internal components Ensure rod is straight and mounted properly in the bracket spinning freely away from other components Replace if necessary Defective Flicker Motor Replace Flicker Motor 2000500100RP 16 www dimplex com
6. Disconnect the 3 wire connectors connected to the power source taking note of their original configuration Figure 5 lL 48 13 123 l 46 116 cm 7 6 m 17 8cm 7 50 546 128 cm 1 a 16 18 498 ae 40 6 45 7 cm S 1 1346 9 7 Surface Mount one Fi 6 Key hol Wall stud igure ey hole all stu Tools Required Philips head screwdriver 9 amp CAUTION Follow Preparation for Service instructions before proceeding 1 Partially unscrew the rear mounting screws that are holding the fireplace to the wall along the back panel of the unit Support the weight of the fireplace when loosening the screws so unit does not fall off the wall unexpectedly NOTE Be sure to take note of which keyhole mount openings were used for positioning the fireplace so that it can be re placed in the same location when service is complete Figure 6 2 the fireplace off the wall by carefully lifting the fireplace off the mounting screws so they line up to the larger part of the keyhole openings and pull forward Carefully lay the unit down on a solid flat surface with the front of the unit facing up NOTE If the surface you are using as a work area on is a finished surface that is prone to scratches i e hard wood flooring
7. it is recommended that a protective barrier be used underneath i e cloth cardboard thick plastic 3 Proceed to the instructions within this manual relating to the repair being performed see Table of Contents for page number 4 Once repair is complete reassemble in the reverse order as above Recessed Mount Partial In wall Figure 7 Tools Required Philips head screwdriver amp CAUTION Follow Preparation for Service instructions before proceeding 1 Remove the 4 mounting screws located approximately 3 inches deep in the space between the outer and mounting hole Figure 7 Mounting Hole www dimplex com inner casing on the left and right hand side There are 2 screws per side upper and lower going into a stud Figure 8 amp CAUTION The fireplace should be supported while removing the screws to prevent the unit from falling 2 Remove the fireplace out of the opening by slightly lift ing and pulling forward 3 Carefully lay the unit down on a solid flat surface with the front of the unit facing up NOTE If the surface you are using as a work area is finished surface that is prone to scratches i e hardwood flooring it is recommended that a protective barrier be used underneath i e cloth cardboard thick plastic 4 Proceed to the instructions within this manual relati
8. 3 additional screws located underneath the front face but do not need to be removed There should be enough give to allow the panel to pull slightly forward 3 The tray has a small lip that goes underneath and slightly up behind the Partially Reflective Glass from the front edge pull the tray up and forward to take it out of the fireplace 4 Locate the LED media strip to be replaced 5 Remove the LED strips by pushing in the center of the stand off to release the inner stand The inner stand can then be removed from the unit and the LED strip can be pulled off of the remaining part 6 Install the new board onto the unit and reinstall the in ner stand into the standoffs to secure the LED strip to the unit 7 Trace the connector from the board location to the elec tronics junction board remove the old connection and replace with the new connector 8 Ensure that all cords are replaced in the same manner as prior to the service 9 Reassemble in the reverse order as above ELECTRONICS JUNCTION BOARD REPLACEMENT WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons A CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin Tools required Phillips head screwdriver Wire snips CAUTION Follow Preparation for Service instruct
9. ARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons amp CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin Tools required Phillips head screwdriver Small adjustable wrench CAUTION Follow Preparation for Service instructions before proceeding 1 In the upper right hand corner of the unit above the floating display board locate the switchboard cover panel and remove the 5 securing screws 3 along the bottom front edge and 2 on either end Figure 11 1 Locate the switchboard Figure 12 2 Remove the 2 small nuts securing the switchboard to the unit on either end 3 Install the new board onto the unit 4 Transfer the connection from the old board to the new board 5 Ensure that all cords are replaced in the same manner as prior to the service 6 Reassemble in the reverse order as above FLICKER MOTOR FLICKER ROD REPLACEMENT WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons amp CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin Tools required Phillips head screwdriver Short handled Phillips head screwdriver CAUTION Follow
10. MEDIA LED DRIVER BOARD LED DISPLAY BOARD er eee lot o 101 lol o tot Hi x on x x a RGB LED STRIP tol 101 tot foto fot FLICKER MOTOR 6 www dimplex com PREPARATION FOR SERVICE NOTE All components are replaceable from the front of the fireplace while the unit is mounted on the wall with the exception of replacement of the power cord NOTE If the power cord needs replacing or if the unit needs to be removed from the wall for any other reason please begin service by following the PREPARATION FOR SERVICE instructions then move on to the section IN STRUCTIONS FOR REMOVING FROM WALL Tools Required Philips head screwdriver WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons amp CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin 1 Disconnect power source e Unplug the fireplace from the outlet e If unit has been hardwired for power or outlet is not accessible from the front turn the breaker off at the electrical panel 2 Remove the front g
11. TE The unit can be operated in Heat Only Mode When the unit is only running with the heater the 25 icon will continuously be displayed on the On Screen Display NOTE The heater may emit a slight harmless odor when first used This odor is a normal condition caused by initial heating of internal heater parts and will not occur again Floating Display Dimplex D amp E 8 Thermostat Controls Adjusts the temperature set point to your individual require ments Once the desired set temperature is reached the heater will turn off The heater will cycle on and off to main tain the desired set temperature The default temperature setting is 72 F 22 C Adjusted by pressing the to decrease the set point and the to increase the set point the unit or the remote e The On Screen Display will indicate the temperature set point as it is adjusted NOTE Holding the and the Q buttons down for two seconds on the unit will change the temperature from C to F or vice versa Disable Heat If desired depending on the season the heater on the unit can be disabled The unit will operate in the same fashion with remainder of the controls Pressing the 100 buttons on the unit at the same time and holding for 2 seconds will disable and enable the heater NOTE When the heater has been disabled and either the or the is pressed the On Screen Display will indicate
12. board by pinching the plastic mounting tabs with needle nose pliers Pull the old board off 3 Install the new board onto the unit 4 Transfer the connections from the old board to the new board 5 Ensure that all cords are replaced in the same manner as prior to the service 6 Reassemble in the reverse order as above THERMISTOR REPLACEMENT WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons amp CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin Tools required Phillips head screwdriver CAUTION Follow Preparation for Service instructions before proceeding 1 In the upper right hand corner of the unit above the floating display board locate the control board cover panel and remove the 2 securing screws Figure 11 1 Locate the thermistor on the outside of the control board housing to the right Figure 12 2 Remove the board by pinching the plastic mounting tabs with needle nose pliers Pull the old board off 3 Install the new board onto the unit Follow the cable back to the main control board and disconnect the old thermistor and connect the new cable 5 Ensure that all cords are replaced in the same manner as prior to the service 6 Reassemble in the reverse order as above SWITCHBOARD REPLACEMENT W
13. displays nothing Resetting the Temperature Cutoff Switch Should the heater overheat an automatic cut out will turn the heater off and it will not come back on without being reset It can be reset by unplugging the unit and waiting 5 minutes before plugging the unit back in amp CAUTION If you need to continuously reset the heater unplug the unit and call technical support at 1 888 346 7539 Remote Control Battery Replacement To replace the battery 1 Slide battery cover open on the remote control 2 Correctly install one 3 Volt CR2032 longer life or CR2025 battery in the battery holder 3 Close the battery cover Battery must be recycled or disposed of properly Check with your Local Authority or Retailer for recyc ling advice in your area Battery must be recycled or disposed of properly Check with your Local Authority or Retailer for recycling advice in your area MAINTENANCE WARNING Disconnect power and allow heater to cool before attempting any maintenance or cleaning to reduce the risk of fire electric shock or damage to persons NOTE The fireplace should not be operated with an accumulation of dust or dirt on or in the unit as this can cause a build up of heat and eventual damage For this reason the heater must be inspected regularly depending upon conditions and at least at yearly intervals Partially Reflective Glass Cleaning The partially reflective glass is cleaned in the factory dur
14. east 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin Tools required Phillips head screwdriver amp CAUTION Follow Preparation for Service instructions before proceeding 1 In the upper right hand corner of the unit above the floating display board locate the control board cover panel and remove the 2 securing screws Figure 11 1 Locate the main control board Figure 12 2 Remove the board by pinching the plastic mounting tabs with needle nose pliers Pull the old board off 3 Install the new board onto the unit 4 Transfer the connections from the old board to the new board 5 Ensure that all cords are replaced in the same manner as prior to the service 6 Reassemble in the reverse order as above RELAY BOARD REPLACEMENT WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons amp CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin Tools required Phillips head screwdriver amp CAUTION Follow Preparation for Service instructions before proceeding 1 In the upper right hand corner of the unit above the floating display board locate the control board cover panel and remove the 2 securing screws Figure 11 1 Locate the relay board Figure 12 11 2 Remove the
15. ents for page number Figure 3 fi WA Mounts 4 15 oe oN Hooks 4 US NS Seek Oo Figure 4 Tab INSTRUCTIONS FOR REMOVING FROM WALL WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons amp CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin NOTE Only required for replacement of the power cord or removal from service CAUTION Follow Preparation for Service instructions before proceeding Mounting The fireplace may be mounted in one of 3 meth ods e Surface Mount e Recess Mount partially in the wall e Flush Mount completely the wall Identify the type of mounting and follow the appropriate instructions in the following pages See Figure 5 for the top and side profile view with measurements of the back panel amp CAUTION Two people will be required for removal and re installation of the fireplace The unit is approx 50 5 16 19 1 2 h x 7 d Weight is approximately 75165 1 NOTE If fireplace is hard wired directly to the electrical panel and there is not enough slack in the wires within the wall to reach your work area remove the electrical junc tion box cover located on the bottom right by removing the 1 screw on the front of the cover Lift the cover off and set aside
16. er in the top center by removing the 6 screws on the side brackets 3 on the left and 3 on the right at the front Wires from the switch housing are connected through this piece so carefully move it farther down in the body of the unit to give some room to access the heating assembly hous ing 4 Release the top panel of the heating assembly hous ing by removing 4 screws on the side brackets Pull the top panel of the heating assembly housing out from between the brackets 5 From the top panel of the heating assembly housing remove the 4 screws that hold the element cover to the housing panel 6 Disconnect wires from the ends of the elements noting their original locations NOTE Using a flat head screwdriver gently pry be tween the end of the connectors and the element to release the wires NOTE Some of the wires may have piggy back connector that allows a second wire to connect to the same prong as the first wire Try and keep the piggy back con nection together when pulling the wires off the element 7 Using a 3 8 ratchet or wrench remove the hex head screw from both sides of the element Remove ele ments from the element housing and replace with the new elements 8 Reassemble in the reverse order as above CAUTION When re installing covers and panels be sure the wires are guided and tucked into the proper open ings along the right side so they are not pinched and allows enough space t
17. i F Z Color Themes Different presets of ambient lighting color combinations contained in the unit Changed by repeatedly pressing the corresponding but ton on the remote or the unit Cycles through the different preset ambient lighting set tings of the unit this includes different combinations of colours of the flame base and media lighting NOTE The last theme of the cycle is a prism where the unit cycles through a variety of colours Pressing the 6 button stops the cycling and holds the unit the preferred color indicated by U Unfreeze or Freeze on the display G X Brightness Changes the brightness of the lights in the unit Adjusted by repeatedly pressing the corresponding but coN 3 ton on the remote Indicated by the second digit the Floating Display changing to show high and L low H Sleep Timer The Sleep Timer can be set to automatically shut off the fireplace after a preset time from 30 minutes to 8 hours To set the timer press the timer button on either the remote or the unit repeatedly until the desired time is displayed The On Screen Display will display the different times as it is adjusted Once the timer has begun pressing the button will display the time remaining before the unit turns Off NOTE The Sleep Timer be cancelled at any time by pressing the X button repeatedly until the sleep timer
18. ing out from between the brackets 5 Locate the high temperature cutout and remove the mounting screw 6 Disconnect the wiring connections noting their original locations NOTE Using a flat head screwdriver gently pry be tween the end of the connectors and the cutout to release the wires 7 remove plastic cable that hold the wires place on the top of the panel 8 Properly orient the new high temperature cutout and connect all of the wiring connections 9 Reassemble in the reverse order as above BLOWER FAN REPLACEMENT WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons amp CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin Tools required Phillips head screwdriver 13 Needle nosed pliers CAUTION Follow Preparation for Service instructions before proceeding 1 Remove the 5 screws that secure the angled switch housing cover located just below the Remote Switch board on the top right Remove cover and set aside Loosen the front panel that spans across the top front facia To do so locate the 4 screws 2 on the left and 2 right on the angled part behind the facia This piece can be removed by turning it 90 degrees and allowing the glass mounting screw slide through the slot in the bac
19. ing the assembly operation During shipment installation handling etc the partially reflective glass may collect dust particles these can be removed by dusting lightly with a clean dry cloth To remove fingerprints or other marks the partially reflec tive glass can be cleaned with a damp cloth The partially reflective glass should be completely dried with a lint free cloth to prevent water spots To prevent scratching do not use abrasive cleaners Fireplace Surface Cleaning Use only a damp cloth to clean painted surfaces of the fireplace Do not use abrasive cleaners Servicing Except for installation and cleaning described in this manu al an authorized service representative should perform any other servicing www dimplex com EXPLODED PARTS DIAGRAM Replacement Parts List 1 beads eth eben ew 2200510500RP 13 Floating Display Assembly 3001470100RP 2 Partially Reflective Glass 5901920100RP 14 Media LED Light Assembly 3001330500RP 3 BIOWCR idea eek ad ccna eee ee eee 5300260100RP 15 Electronics Junction Board 3001490100RP 4 Front 5 5901930100RP 16 Main Control Board 3001260200RP 5 Power 4100040900RP THEMMISION cea 3001380200RP 6 Flicker
20. ions before proceeding 1 Locate the Electronics Junction board Figure 12 2 Remove the board by pinching the plastic mounting tabs with needle nose pliers Pull the old board off 3 Install the new board onto the unit 4 Transfer the connections from the old board to the new Figure 11 Switchboard Cover Control Board Cover 10 www dimplex com board 5 Ensure that all cords are replaced in the same manner as prior to the service 6 Reassemble in the reverse order as above FLOATING DISPLAY ASSEMBLY REPLACEMENT WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons amp CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin Tools required Phillips head screwdriver amp CAUTION Follow Preparation for Service instructions before proceeding 1 Locate the floating display assembly Figure 12 2 Remove the 2 screws securing the board to the mount ing bracket 3 Install the new board onto the unit 4 Trace the connector from the assembly location to the electronics junction board remove the old connection and replace with the new connector 5 Ensure that all cords are replaced in the same manner as prior to the service 6 Reassemble in the reverse order as above LED DRIVER BOARD REPLACEMENT
21. kside of the panel Remove the heating assembly cover in the top center by removing the 6 screws on the side brackets 3 on the left and 3 on the right at the front Wires from the switch housing are connected through this piece so carefully move it farther down in the body of the unit to give some room to access the heating assembly hous ing Release the top panel of the heating assembly hous ing by removing 4 screws on the side brackets Pull the top panel of the heating assembly housing out from between the brackets From the top panel of the heating assembly housing locate and remove the 6 screws that hold the blower fan assembly to the housing panel Separate the blower assembly from the housing panel amp CAUTION When removing the blower assembly mount ing screws support the assembly to prevent any damage to the unit 6 Disconnect the wiring connections noting their original locations NOTE Using a flat head screwdriver gently pry be tween the end of the connectors and the blower fan to release the wires 7 Properly orient the new blower fan assembly and con nect all of the wiring connections 8 Reassemble in the reverse order as above POWER CORD REPLACEMENT WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons amp CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights and heating eleme
22. lass assembly by removing the 2 screws 1 on the left and 1 on the right side located just inside the top front vent opening These screws secure the front glass panel to the inside of the fire place Figure 4 3 Lift the front glass assembly off of the 4 mounts located between the outer and inner casing of the fireplace 2 on the left and 2 on the right Figure 3 Carefully place the glass assembly aside in a safe location 4 Remove the decorative glass ember bed pieces from the media tray which lies along the bottom of the inter ior Partially Reflective Glass A medium sized container such as a bucket or a box will be needed to keep the glass ember bed pieces together 5 Remove the Partially Reflective Glass by removing the 2 screws on each bracket 2 brackets in total located on the left and right side of the Partially Reflective Glass 6 With one hand gently supporting the Partially Reflective Glass carefully pry the Partially Reflective Glass for ward from the upper half so that it begins to tilt forward from the top Grasp the Partially Reflective Glass from the sides and carefully lift it up and out from the front of the fireplace Set it aside in a safe place amp CAUTION Partially Reflective Glass is not tempered Do not bump or drop the Partially Reflective Glass to avoid breakage and personal injury 7 Proceed to the instructions within this manual relating to the repair being performed see Table of Cont
23. ng to the repair being performed see Table of Contents for page number 5 Once repair is complete reassemble in the reverse order as above Mounting Holes Figure 8 Figure 9 Wall Surface Mounting Hole Flush Mount Complete In wall Figure 9 Tools Required Philips head screwdriver amp CAUTION Follow Preparation for Service instructions before proceeding 1 Locate and remove the 4 mounting screws inside the unit located on left and right side towards the front There are 2 screws per side going from the side panels out into the side of the wall stud that frames the fireplace Figure 9 amp CAUTION The unit should be supported while remov ing the screws to prevent the unit from falling 2 Remove the fireplace out of the opening by slightly lift ing and pulling forward 3 Carefully lay the unit down on a solid flat surface with the front of the unit facing up NOTE If the surface you are using as a work area is a finished surface that is prone to scratches i e hardwood flooring it is recommended that a protective barrier be used underneath i e cloth cardboard thick plastic 4 Proceed to the instructions within this manual relating to the repair being performed see Table of Contents for page number 5 Once repair is complete reassemble in the reverse order as above LED LIGHT STRIPS REPLACEMENT WARNING Disconnect power before attempting any maintenance or clea
24. ning to reduce the risk of electric shock or damage to persons amp CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin Tools required Phillips head screwdriver Wire snips CAUTION Follow Preparation for Service instructions before proceeding 1 Remove the plastic media tray by removing the 6 Figure 10 Media Tray screws 6 Front Panel Front Panel tabs i screws 3 on the left and 3 on the right of the tray Figure 10 2 Partially release the lower face panel by removing the screw on the left side and on the right side of the panel inside the unit Pull the front panel forward from the topside by approximately 2 inches There are 3 additional screws located underneath the front face but do not need to be removed There should be enough give to allow the panel to pull slightly forward 3 The tray has a small lip that goes underneath and slightly up behind the Partially Reflective Glass from the front edge pull the tray up and forward to take it out of the fireplace 4 Remove the 2 screws that secure the media tray support to the unit and lift the tray support out being cautious of the media LED light strip wiring 5 Gently remove the flicker rod from the unit by holding the rubber grommet on the shaft of the motor and turning the flicker rod to the left un
25. nts to cool off to avoid accidental burning of skin Tools required Phillips head screwdriver Needle nosed pliers amp CAUTION Follow Preparation for Service instructions before proceeding amp CAUTION Follow Instructions from Removing from Wall before proceeding 1 Locate the power and remove the 3 screws that attach the metal bracket to the unit one on the back of the unit and two on the bottom Figure 4 From the front remove the 2 Philips screws that fasten the front panel tabs tilt the panel forward and lift off Figure 10 Remove the 4 screws that fasten the acrylic media tray and the 2 screws that attach the media tray to the unit The media tray cannot be removed but will now allow the ability to remove the electrical box Remove the Phillips screw to release the electrical box cover in the bottom right corner of the fireplace Figure 5 Carefully slide the electrical box to the right to release the securing tabs as wires are fed through the strain reliefs on the cover and are connected within Unscrew the two wire connectors inside the electrical box and separate the wires Figure 6 Pull the junction box and power cord out the front of the fireplace With a pair of needle nose pliers open the strain relief bushing that holds the power cord in place on the junc tion box and remove the cord Feed the new power cord through the junction box and squeeze the new strain relief in place
26. o reinstall panel HIGH TEMPERATURE CUTOUT RE PLACEMENT WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons amp CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin Tools required Phillips head screwdriver Needle nosed pliers Wire Snips CAUTION Follow Preparation for Service instructions before proceeding 1 Remove the 5 screws that secure the angled switch housing cover located just below the Remote Switch board on the top right Remove cover and set aside 2 Loosen the front panel that spans across the top front facia To do so locate the 4 screws 2 on the left and 2 right on the angled part behind the facia This piece can be removed by turning it 90 degrees and allowing the glass mounting screw slide through the slot in the backside of the panel 3 Remove the heating assembly cover in the top center by removing the 6 screws on the side brackets 3 on the left and 3 on the right at the front Wires from the switch housing are connected through this piece so carefully move it farther down in the body of the unit to give some room to access the heating assembly hous ing 4 Release the top panel of the heating assembly hous ing by removing 4 screws on the side brackets Pull the top panel of the heating assembly hous
27. on the cord and junction box Re connect wires Wide blade on the plug is the neutral side of the power cord Reassemble in the reverse order as above 14 www dimplex com TROUBLESHOOTING GUIDE PROBLEM CAUSE SOLUTION PART NUMBER Circuit breaker trips or fuse Short in unit wiring blows when unit is turned on Improper circuit current rating Additional appliances may exceed the current rating of the circuit breaker or fuse Plug unit into another outlet or install unit on a dedicated 15 amp circuit Lights dim in room while the Unit is drawing close to circuit Move the unit to another outlet or install unit unit is on current rating on a dedicated 15 amp circuit Power cord gets warm Normal Operation The power cord may get slightly warm to the touch when the heater is on Defective power cord Replace power cord if cord gets hot to the touch Fireplace does not turn on Improper operation Refer to Operation Section with the manual controls No incoming voltage from the Check Fuse Breaker Panel electrical wall socket Defective switchboard Replace the switchboard assembly 3001480100RP Fireplace does not turn on Improper operation Refer to Operation Section oes with the Remote Control The batteries in the remote con Install new battery into the remote control trol are dead light assembly is Replace flame LED light assembly 3000830200RP Defective main control board Replace the main control boa
28. rd 3001260200RP Flame Shudder Defective Flicker Motor Replace Flicker Motor 2000500100RP Media bed does not light up Build up of static electricity in unit Unplug the unit for 1 minute then plug the consistently unit back in Logset or Media bed does Check wiring connections not light up Media LED light assembly or Replace media LED light assembly or 3001330500RP logset is not working logset Defective electronics junction Replace electronics junction board 3001490100RP board Defective main control board Replace the main control board 3001260200RP Logset or Media bed lighting Defective main control board Replace the main control board 3001260200RP comes on by itself 4100040900RP 15 PROBLEM SOLUTION PART NUMBER a a improper operation Referto Operation Sesion Foose wing _ Heater is not turning on but flame effect is still function ing Heater is turning off after a couple of minutes of opera tion Heater emits an odor Heater fan turns on but heater lacks heat Heating element is glowing red Heater fan runs continu ously Excessive noise with the heater on Grinding or excessive noise with the heater off Improper operation Build up of dirt dust in Heater Assembly Defective Heating Element Normal Operation Defective Heating Element Improper operation Loose wiring Defective Heating Element Normal Operation
29. ry or death 2 www dimplex com OPERATION Figure 1 Figure 2 WARNING This electric firebox must be properly in stalled before it is used The unit can be controlled by either the manual controls which are located on the upper right of the fireplace or the remote Figure 1 amp 12 The fireplace is supplied with an IR multifunction remote control NOTE To operate correctly the remote control must be pointed towards the Floating Display A Standby Turns the unit On and Off Activated by pressing the Standby button on the remote or the unit The unit will turn on with the same functions that it was set to when it was turned Off and the intake temperature will be indicated on the On Screen Display NOTE When any button is pressed the intake tem perature will be displayed on the On Screen Display for 5 seconds B Flame Effects Turns the flame effect On and Off Activated by pressing the sth button on the remote Heat ON OFF Cycles the unit sequentially through the 3 settings Low Heat High Heat and Off Activated by pressing the W button on the unit or the remote Indicated by the 100 icon and the intake temperature be ing displayed on the On Screen Display for 5 seconds before turning off NOTE After the heater is switched off there is 60 second fan delay where the fan will continue running be fore turning off NO
30. the flicker rod amp CAUTION When removing and replacing the flicker mo tor try to keep any slight bending of the flicker rod minimal so as to not damage it If flicker rod is damaged it should be replaced to ensure proper operation 9 Properly orient the new flicker motor onto the motor bracket and re attach with the 2 mounting screws 10 Reassemble in the reverse order as above 12 www dimplex com ELEMENT REPLACEMENT WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons amp CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin Tools required Phillips head screwdriver Short handled Phillips head screwdriver Needle nosed pliers Wire Snips 3 8 ratchet or wrench CAUTION Follow Preparation for Service instructions before proceeding 1 Remove the 5 screws that secure the angled switch housing cover located just below the Remote Switch board on the top right Remove cover and set aside 2 Loosen the front panel that spans across the top front facia To do so locate the 4 screws 2 on the left and 2 right on the angled part behind the facia This peice can be removed by turning it 90 degrees and allowing the glass mounting screw slide through the slot in the backside of the panel 3 Remove the heating assembly cov
31. til the rod releases 6 Remove the LED strips by pushing in the center of the stand off to release the inner stand The inner stand can then be removed from the unit and the LED strip can be pulled off of the remaining part 7 Install the new board onto the unit and reinstall the in ner stand into the standoffs to secure the LED strip to the unit 8 Cut and remove plastic cable ties and protective insula tion that hold the wires in place from the LED light to the control board 9 Transfer the connections from the old board to the new board 10 Route wires back into control panel area 11 Reassemble in the reverse order as above LED MEDIA STRIPS REPLACEMENT WARNING Disconnect power before attempting any maintenance or cleaning to reduce the risk of electric shock or damage to persons amp CAUTION If unit was operating prior to servicing allow at least 10 minutes for lights and heating elements to cool off to avoid accidental burning of skin Tools required Phillips head screwdriver Wire snips amp CAUTION Follow Preparation for Service instructions before proceeding 1 Remove the plastic media tray by removing the 6 screws 3 on the left and 3 on the right of the tray Figure 10 2 Partially release the lower face panel by removing the screw on the left side and on the right side of the panel inside the unit Pull the front panel forward from the topside by approximately 2 inches There are
32. xX Dimplex Better solutions through innovation Service Manual Model BLF5051 UL Part Number 6909520100 IMPORTANT SAFETY INFORMATION Always read this manual first before attempting to service this fireplace For your safety always comply with all warnings and safety instructions contained in this manual to prevent personal injury or property damage REV PCN DATE Dimplex North America Limited 1367 Industrial Road Cambridge ON Canada N1R 708 00 17 JUL 15 1 888 346 7539 e www dimplex com In keeping with our policy of continuous product development we reserve the right to make changes without notice 2015 Dimplex North America Limited 7400870000R00 TABLE OF CONTENTS 3 Maintenance eee 4 Exploded Parts 5 Wiring cesses eet 6 Preparation for 7 Instructions for Removing from Wall 7 SUMaCe oe Meee eae ceeds eee 8 Recessed Mount Partial 8 Flush Mount Complete 1
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