New Toshiba Global Commerce Solutions SureMark fiscal
Contents
1. 100Mb mode Terms defined Blink 0 5 sec on 0 5 sec off Blip 0 250 sec on 1 75 sec off Control buttons e Two blue triangle shaped buttons located on the top of the printer serve multiple functions e Paper feed Thermal receipt station Spring loaded pushbutton located on top cover feeds receipt paper e Paper feed Document insert station Spring loaded pushbutton located on top cover feeds paper in document insert station e Power reset button Momentary pushbutton white located under top cover to prevent accidental activation toggles state between power off and on Default Toshiba Global Commerce Solutions Europe Middle Toshiba and Toshiba logo are trademarks or registered trademarks East and Africa Hardware Announcement ZG14 0210 of Toshiba Corporation in the United States other countries or both state is on when power is applied to the printer It is useful for printer diagnosis and repair without taking terminals down Several printer self tests can be accessed and run in the off line mode The off line mode is entered by cycling the white power reset switch located under the top cover from off to on closing the top cover and then pressing and holding the receipt station feed button until a click is heard and the front LED indicator blinks At that time the first off line self test menu will advance with further instructions e Cover open Spring loaded pushbutton blue located on center of top cover2. LCD display cables n a YES n a USB VFD 2x20 display single sided YES YES YES USB VFD 2x20 display two sided YES YES YES 12V powered USB VFD display cables n a YES n a Toshiba Global Commerce Solutions Europe Middle Toshiba and Toshiba logo are trademarks or registered trademarks 13 East and Africa Hardware Announcement ZG14 0210 of Toshiba Corporation in the United States other countries or both Limitations The receipt printing speed 80 Ips of Model 2NF is the maximum burst speed of the printer and might not always be achieved when using a fiscal application and driver to operate the printer due to government required printing restrictions Planning information Customer responsibilities The client shall remove and replenish consumable supplies Consumable supplies are limited to receipt paper rolls and ribbons The client is responsible for clearing paper jams should they occur and for performing diagnostics Cable orders RS 232 powered USB standard USB and Ethernet cables are available for ordering via feature number When attaching via RS 232 Ethernet or standard USB a special power cable that provides printer power via connection to a powered USB port is available via feature number Additionally a power brick is available for use with either RS 232 or Standard USB connected printers when a plus power USB port is unavailable A power cord for the optional power supply is shipped with each power brick order
3. other countries or both Usage plan machine No Toshiba hourly service rate classification Two When a type of service involves the exchange of a machine part the replacement may not be new but will be in good working order Maintenance service offerings Model 2NF Toshiba On Site Repair OSR 24 hours a day 7 days a week next day response When a type of service involves the exchange of a machine part the re placement may not be new but will be in good working order Field installable features Yes Model conversions No Machine installation Customer setup Customers are responsible for installation according to the instructions Toshiba provides with the machine Graduated program license charges apply No Licensed Internal Code and Licensed Machine Code This product does not contain Licensed Internal Code or Licensed Machine Code Prices For all local charges contact your Toshiba representative Announcement countries Only in the following European Middle Eastern and African countries Turkey Trademarks Toshiba and Toshiba logo are trademarks or registered trademarks of Toshiba Corporation in the United States other countries or both SureMark and SurePOS are trademarks of IBM Corporation in the United States other countries or both Global Technology Services is a registered trademark of IBM Corporation in the United States other countries or both Toshiba Global Commerce Solutions Eu
4. ported from the existing 4610 1NF fiscal printer It is modified to address differences in the fiscal logic including the addition of the DI functions Country specific fiscal functions will also be ported from the Toshiba Global Commerce Solutions Europe Middle Toshiba and Toshiba logo are trademarks or registered trademarks East and Africa Hardware Announcement ZG14 0210 of Toshiba Corporation in the United States other countries or both corresponding 1NF printer or from a Kxx fiscal printer if a 1NF printer does not exist for the target country Using logic in the Fiscal Assembly the Fiscal Firmware communicates with the Host System verifies print data permanently stores print data in the EJ calculates and permanently stores sales and tax totals in the FM and produces tax and journal reports It also communicates to the Printer Logic and Printer Firmware to print and so on Thermal printing The thermal print head is an in line type with 576 heating elements spaced at 8 dots per mm 203 dots per inch No scheduled maintenance is required Thermal printing occurs by placing a heating element against a thermally sensitive paper and by energizing the elements Thermal printers print dot rows horizontally across the page with 576 dots making up a single dot row across the paper Printing continues row by row until the entire character is formed Color printing is accomplished by applying differing levels of heat to the color thermal pap
5. Europe Middle Toshiba and Toshiba logo are trademarks or registered trademarks 1 East and Africa Hardware Announcement ZG14 0210 of Toshiba Corporation in the United States other countries or both Toshiba systems as well as competitive systems using standard auto sensing RS 232 USB signal plus power and standard USB interfaces Model 2NF with Turkey firmware specify feature number 4904 will conform with legal requirements for fiscal printing in Turkey upon completion of homologation Key prerequisites Model 2NF attaches to Toshiba SurePOS 100 300 500 and 700 Series as well as TCxWave via standard RS 232 powered USB and standard USB interfaces Communication interfaces for connecting to POS systems are auto sensing An Ethernet interface is provided for diagnostics and communication with tax authorities An optional special power only cable may be used to connect the printer s power connector to a USB plus power port on a POS System unit Connection to non Toshiba systems and PCs generally requires an optional power brick Planned availability date October 24 2014 pending homologation Description These quiet high quality dual station thermal fiscal receipt printers set a new standard for speed delivering up to 80 lines per second Ips maximum print speed Printing speed may be impacted by government required printing restrictions when printing fiscal receipts One global solution International an
6. Installability Supplies Thermal paper Receipt media dimensions The receipt media used in the thermal receipt station must meet the following requirements e Width 79 5 0 5 mm Thickness 0 00225 0 0003 inches Weight 14 7 0 8 Ib 55 3 gm Sq meter BEKK smoothness 400 100 50 seconds Stiffness Gurley MD mg 47 Max CD mg 25 Max The paper must be wound with the printing side facing out with outer edge glued to prevent unraveling The paper should not be attached to the core in any manner There should be 5 7 feet of red stripe at the end of the roll Paper tested and verified to meet these criteria are listed at http www toshibacommerce com education Notes e POS grade thermal receipt paper is recyclable e There are vast differences in customer environments for optimal performance Toshiba recommends that each user carry performance Toshiba recommends that each user carry out field tests of a given printer and paper combination in your specific environment For customers who operate in countries where fiscal laws apply be sure to use only those papers that meet the requirements of the tax authorities of your country for archiving tax related data Printer reliability and performance are directly related to the quality of the supplies used by the customer Using only papers that are on the tested papers list will help to ensure that your printers will perform well over an extended period of time Use of pap
7. Toshiba Global Commerce Solutions Europe Middle East and Africa Hardware Announcement ZG14 0210 dated July 8 2014 New Toshiba Global Commerce Solutions SureMark fiscal printer Model 2NF available for Turkey Table of contents ONNNFE Overview 10 Publications Key prerequisites 11 Technical information Planned availability date 15 Terms and conditions Description 16 Prices Product number 16 Announcement countries At a glance Highlights of new Toshiba Global Commerce Solutions SureMark dual station fiscal printer Model 2NF features e Faster quiet dual station thermal receipt plus impact document printing making transactions quicker and improving in store customer satisfaction e Same small footprint improved performance and many new usability features e Secure fiscal including fiscal logic and fiscal memory and physical security features that are legal requirements in Turkey e Simplified paper loading improving usability and reducing training expenses e Both Fiscal memory 32 MB and Electronic Journal memory 4 GB come installed in the printer on initial purchase and are not customer accessible these are also available as chargeable features that can be replaced by authorized service personnel in the field e Two choices of cover colors pearl white or iron gray e Standard communication interfaces for connection to POS systems include RS 232 powered USB and standard USB connections with auto sensing e Pow
8. a and Toshiba logo are trademarks or registered trademarks East and Africa Hardware Announcement ZG14 0210 of Toshiba Corporation in the United States other countries or both Amber blink Printer Not Ready during power on phase or intervention required if beyond power on phase Green on Operational ready to print or printing Paper Status Amber Top Cover Off Paper Good LED Blink Paper Low Solid On Paper Out Ethernet Green Good Link LED Adjacent Off No Link to the Ethernet On Good Link receptacle on the Blinking Network activity tailgate Ethernet Green 10 100Mb LED Adjacent Off 10 Mb mode to the Ethernet On 100Mb mode receptacle on the tailgate Receipt Paper Status located on the top cover closest to rear of printer Amber LED ON indicates Paper out Amber LED OFF indicates Paper Good Amber LED Blinking indicates Paper Low Thermal Station Status Bicolor Green Amber Green LED ON indicates receipt station Ready Amber LED Blinking indicates receipt station Not Ready Amber LED Blip indicates Off line Testing LED OFF indicates power is off Ethernet Good Link Activity adjacent to the Ethernet receptacle on the printer tailgate Green LED OFF indicates No Link Green LED ON indicates Good Link Green LED Blinking indicates Network activity Ethernet 10 100Mb adjacent to the Ethernet receptacle on the printer tailgate Green LED OFF indicates 10Mb mode Green LED ON indicates
9. application systems and communications facilities Global Technology Services Contact your Toshiba representative for the list of selected services available in your country either as standard or customized offerings for the efficient installation implementation and or integration of this product Terms and conditions Volume orders Contact your Toshiba representative Warranty period Two years Turkey only Extended warranty service 4610 Model 2NF Toshiba On Site Repair 5 x 9 Monday Friday 09 00 a m 6 00 p m except national bank holidays Next Business Day Response Toshiba will repair the failing machine at your location and verify its operation You must provide suitable working area to allow disassembly and reassembly of the Toshiba machine The area must be clean well lit and suitable for the purpose Warranty service 4610 Model 2NF Toshiba On Site Repair 5 x 9 Monday Friday 9 00 a m 6 00 p m except national bank holidays Next Business Day Response Toshiba will repair the failing machine at your location and verify its operation You must provide suitable working area to allow disassembly and reassembly of the Toshiba machine The area must be clean well lit and suitable for the purpose Toshiba Global Commerce Solutions Europe Middle Toshiba and Toshiba logo are trademarks or registered trademarks 15 East and Africa Hardware Announcement ZG14 0210 of Toshiba Corporation in the United States
10. ation Printer Mechanism 4610 2NR printer non MICR iron gray 4610 2NR printer non MICR pearl white All with a unique iron gray only skirt no interface card with standard printer Fiscal Assembly Assembly that replaces the 2NR interface assembly It contains the fiscal processor interface card the fiscal memory and EJ with a tamper evident method for securing the fiscal assembly to the printer skirt and base Electronic Journal 4 GB will hold a minimum of 7 years of journal data under normal operation Data retention is 20 years Fiscal Memory Size 32 MB large enough to meet Turkey s requirement of storing cumulative totals and tax totals after every transaction Data retention is 20 years Power Three options selectable by the customer at ordering at ordering time via Feature Codes 1 Standard 4610 Power Adapter Feature Code 4930 110 220 VAC Input 24 VDC Output 75 W AC line cord is automatically selected at order time based on ordering country 2 USB Power Only Cable Feature Code 3912 Only one length will be made available 2 00 m Host supplied power from a POS terminal powered ISB port 24 VDC Output Does NOT include USB communication 3 USB Power Plus Cable Two lengths will be made available 2 00 m Feature Code 6080 4 00 m Feature Code 6081 Host supplied power from the powered USB port 24 VDC Output DOES include USB comm
11. cable Feature Code 5575 Operating environment Height Rear Height Front width Depth CR Cover Item Closed CR CR DI DI DI DI Cover Cover Cover Cover cover Cover Closed Open Closed Open Closed Open Model 2NF 213 7 mm 334 5 mm 154 0 mm 258 0 mm 201 5 mm 277 7 mm 397 5 mm fiscal 8 41 13 17 6 06 10 16 7 93 10 93 15 65 printer in in in in in in in Weight Model 2NF without paper 5 43 Kg 11 98 lbs Review the installation planning information for any product specific installation requirements Software requirements Operating system requirements Windows POSReady 2009 POSReady 7 Windows 7 32 and 64 bit e UPOS 1 13 7 OPOS V1 13 7 plus module updates RS232 and USB OPOS Fiscal printer driver for fiscal printer POS function via Direct IO Toshiba Global Commerce Solutions Europe Middle Toshiba and Toshiba logo are trademarks or registered trademarks 12 East and Africa Hardware Announcement ZG14 0210 of Toshiba Corporation in the United States other countries or both JavaPOS 1 13 7 plus module updates RS232 and USB JavaPOS Fiscal printer driver for fiscal printer POS function via Direct IO 4690 OS e V6R4 CSD OE00 USB Fiscal printer driver includes fiscal protocol support RS232 Fiscal printer driver There is no specific RS232 fiscal printer driver in 46900S An RS232 fiscal printer can be supported on 46900S via the generic RS232 driver however low level fiscal printer protocol m
12. d global retailers can use SureMark printers as a single worldwide printer platform to improve service and support efficiency These printers are available in a wide range of models so multinational retailers can select the right model for each geography in which they do business Clients in Turkey can adapt existing applications that were originally written for other 4610 fiscal models for use with the new Model 2NF The 4610 2NF Fiscal Printer is comprised of two basic parts A Printer Mechanism and a Fiscal Assembly e The Printer Mechanism is a subset of the 4610 2NR dual station thermal customer receipt CR and impact document insert DI printer This Printer Assembly provides the basic printing component of the solution e The Fiscal Assembly replaces the 4610 2NR interface card to provide the fiscal specific functionality and the host system interface The Fiscal Assembly is composed of Fiscal Enclosure which along with the printer covers and required fasteners and seals provides the secure enclosure and frame for mounting other fiscal components Fiscal Logic which provides the processing platform for all fiscal unique functions drives the Printer Assembly and provides the host interface A Fiscal Memory FM which is the storage location for all required daily fiscal data other than electronic journal The Fiscal Electronic Journal EJ provides storage for EJ data as required by fiscal law Fiscal Firmware is
13. e Support Knowledgebase at http www toshibacommerce com support Paper low sensor Low paper sensing informs both the operator of the printer and the system that the paper supply will soon require replenishment An amber LED visible to the operator will blink when a low paper condition exists Low paper sensing using 2 0 mil paper should have the following characteristics e A low paper condition should be adjustable 2 feet to 12 feet 0 6 meters to 3 6 meters from the end of the roll e Adjustment of the sense level must be done either by electronic communication using driver or by following the menus in off line test mode e A default value should sense low paper at 6 feet 1 8 meters with 0 002 in thick paper on a 0 86 in 22 mm diameter core e The sense level should be repeatable to within 20 inches 0 5 meters This applies to a single printer as well as from printer to printer e When the printer reaches the paper out condition the operator is given easy access to the empty paper core when the cover is opened e The supported angles for proper low paper support are described in detail in the User Guide External LED indicators Two LED indicators will be visible on the top cover of Model 2NF They signify the following Function Type Location State Power Status Bi color Top Cover Off No power available LED Green Amber Blip Off line Test Amber mode Toshiba Global Commerce Solutions Europe Middle Toshib
14. er yielding different colors for different paper compounds activated The printer is protected from overheating conditions through a duty cycle algorithm which slows printing after a preset thermal limit is reached based upon print head usage and motor usage Normal text will print at full rate speed for a fixed time depending on other actions pauses paper cuts and so on whereas a very dense graphic pattern may cause the printer to reduce print speed The 4610 prints the customer receipt using the thermal print head The Toshiba 4610 Point of Sale Printers support the following resident barcodes via datastream commands e UPC A E e JAN 8 e EAN 8 e JAN 13 e EAN 13 e Code 39 e ITF e Code 93 e Code 128 e Codabar e PDF 417 e QR Memory units Memory will be available for Fixed messages and Logos Fixed messages are those that are printed on each receipt in a POS environment Storing these messages in the flash memory greatly reduces the data transmission time to the printer and processing time of that data by the microprocessor This is also true of graphics or APA messages which require a significant amount of transmission and processing time Flash memory can also be used as a storage place for customer data Communications interfaces System unit to printer communication methods consists of the following interfaces RS232 at 115 2 baud is supported The printer is wired as a DCE Date Communications Equipment device and re
15. ered USB port 12V for attaching customer display cash drawer port and Ethernet port for communicating with government agencies e Single printing platform worldwide for international retailers e Supported by Remote Management Agent RMA Overview The Toshiba point of sale POS printer product line is being extended to satisfy new fiscal laws and customer requirements for a dual station thermal receipt plus impact document stations thermal printer in Turkey SureMark clients know that they can rely upon the dependability high performance and high function offered by SureMark models SureMark POS printers provide retail POS users with significant improvements in printing speed quiet operation open interfaces and exceptional usability all of which enable retailers to attract and retain customers as well as streamline their operations Available in either pearl white or iron gray cover color the new dual station fiscal printer Model 2NF is based on the nonfiscal Model 2NR printer and replaces current dual station fiscal printers It includes a thermal customer receipt station plus 16 GB Write Once Read Many WORM Electronic Journal not customer accessible as standard features The Electronic Journal capability is especially noteworthy since it enables the retailer to efficiently manage journal data with reduced media and journal storage requirements The new model was designed to integrate with Toshiba Global Commerce Solutions
16. ers not included on Toshiba Global Commerce Solutions Europe Middle Toshiba and Toshiba logo are trademarks or registered trademarks 14 East and Africa Hardware Announcement ZG14 0210 of Toshiba Corporation in the United States other countries or both the tested papers list may result in a billable service call if printer failures are determined by Toshiba to be the result of using these papers Thermal paper with postprocessing such as but not limited to preprinted watermarks coupons or advertisements printed on the front or back of the paper is not tested by Toshiba Some inks and printing processes will work acceptably while others will not Printer problems that are caused by supplies that include preprinting may result in a billable service call regardless of the existence of a service contract Security auditability and control The customer is responsible for evaluation selection and implementation of security features administrative procedures and appropriate controls in application systems and communications facilities Global Technology Services Contact your Toshiba representative for the list of selected services available in your country either as standard or customized offerings for the efficient installation implementation and or integration of this product The customer is responsible for evaluation selection and implementation of security features administrative procedures and appropriate controls in
17. he new paper supply would result in less paper being left in the printer than would be ideal customer satisfaction is jeopardized because of the increased possibility that paper might run out in the middle of a receipt Printer installation is also simplified Toshiba Global Commerce Solutions Europe Middle Toshiba and Toshiba logo are trademarks or registered trademarks East and Africa Hardware Announcement ZG14 0210 of Toshiba Corporation in the United States other countries or both Automatic Cutter Retraction when Cover Opens If for any reason the cutter would jam in the cut position the cutter blade would prevent the cover from opening The cover sensor switched before the blade can restrict the cover from opening so the blade automatically retracts Most situations that would cause a blade jam are relieved by opening the cover Brightness of LED Indicators is Enhanced LED brightness has been enhanced This allows viewing the condition of the printer from a distance of up to six feet Power Reset Button A printer power reset button is provided to allow the power to the printer to be removed without having to remove power to the entire lane which may require a system reboot This is useful in cases where the user of the printer does not have the authority to remove power from the printer Quiet Operation Cutting and receipt printing are quieter than on previous 4610 printers A dedicated cutter motor and removal of the previous clu
18. ncement ZG14 0210 of Toshiba Corporation in the United States other countries or both
19. opens top cover for paper roll loading in the receipt station Power requirements The 4610 printer requires the following power to operate e 24 V dc 10 at 3 125 amps Note Continuous current Instantaneous current depends on number of dots utilized across a print line average idle power consumption is less than 5 watts Product life specifications Thermal station Print Head Life 150 Km Printer Mechanism Life 36 M lines Cutter Life 1 5 M Cuts Usability features Push Button Receipt Cover Opening Allows the customer to easily open the receipt cover by simply pressing the cover open button Drop and Load Paper Loading Simplifies paper loading Tear Bar Allows the user of the printer to easily remove a small portion of paper for convenient note taking and provides easy removal of the initial portion of a new paper roll that may be unusable because of outer layer damage or the presence of glue Programmable Low Paper Sensor Adjustment The low paper sensing system of the 4610 Model 2NF has superior accuracy and can be adjusted en masse when in native mode using a command from the host controller Most competitive printers have a manually adjusted mechanism that requires the customer to touch each printer every time a new paper supplier requires adjustment of the low paper sensing threshold Significant paper can be saved because most would not bother to readjust the printer and would just live with excessive paper Also if t
20. osting services applications and other technology management These services help you learn about plan install manage or optimize your IT infrastructure to be an on demand business They can help you integrate your high speed networks storage systems application servers wireless protocols and an array of platforms middleware and communications software for Toshiba and many non Toshiba offerings Toshiba is your one stop shop for IT support needs For details on available services contact your Toshiba representative or visit http www toshibacommerce com services For details on available Toshiba Business Continuity and Recovery Services contact your Toshiba representative or visit http www ibm com services continuity For details on education offerings related to specific products visit Toshiba Global Commerce Solutions Europe Middle Toshiba and Toshiba logo are trademarks or registered trademarks 10 East and Africa Hardware Announcement ZG14 0210 of Toshiba Corporation in the United States other countries or both http www toshibacommerce com education Select your country and then select the product as the category Technical information Specified operating environment Physical specifications EMC Conformance e FCC Part 15 Class A e EMI EU CISPR 22 2005 A1 2005 A2 2006 Radiated Class A and Conducted Class B EN55022 2006 A1 2007 Montoya Standard Fiscal Printer Highlights Attribute Specific
21. quires a separate power supply or power only USB cable The printer can support the following parameters Toshiba Global Commerce Solutions Europe Middle Toshiba and Toshiba logo are trademarks or registered trademarks East and Africa Hardware Announcement ZG14 0210 of Toshiba Corporation in the United States other countries or both e Start bit 1 bit e Stop bit 1 bit e Parity None e Baud rates Between 9 6 K and 115 2 K selectable using off line configuration Default is 115 2 K different from Tx6 7 printers e Flow control protocol DTR DSR or XON XOFF protocols selectable using off line configuration USB External communications 2 0 Full Speed 12 Mbps data rate The printer will have the ability to draw power from either a brick 24V or system unit 24V Each card supports USB powered USB and RS322 interfaces with autosensing In addition to the connectors for the communication interface the cards also contain connectors for the following e Power supply connector e Cash drawer Ethernet Powered USB Display port Cash drawer port The printer has a single cash drawer connector This connector can drive a single cash drawer This line also provides a status line to detect when the cash drawer is open Drive voltage for the cash drawer solenoid is 24 V dc at a current of no greater than 1 ampere The cash drawer cannot be activated while the printer is printing Connector pins are assigned as described in th
22. re built into the printer firmware totaling the number of cover openings lines printed and so on Performance features e 80 Ips receipt printing and faster paper autocutting Speeds lane throughput e Four inch roll of paper Increases the interval between paper replenishments Using 102 mm 4 inch rolls of thinner receipt media can reduce receipt roll change intervals by 45 when compared to replacement intervals for thicker receipt media in 80 mm 3 1 inch rolls e 1 5 million cutter life Provides over seven years of life for a higher usage customer e 150 km receipt printer life Provides over seven years of life for a high usage customer Tear Bar Allows the user of the printer to easily remove a small portion of paper for convenient note taking and provides easy removal to the initial portion of a new paper roll that may be unusable because of outer layer damage or the presence of glue Accurate Low Paper Sensing Minimizes paper waste Cover Spring This spring forces the cover open when the cover open button is pressed This spring provides a soft and reliable open stop for the cover Thermal Print Head Adjustment Eliminated Variations in adjustments made during manufacture and repair are eliminated Also any possibility of the adjustment changing during printer operation is eliminated Paper Path There is a shorter paper path between the receipt print line and the cutter than on legacy printers One of the best way
23. re trademarks or registered trademarks East and Africa Hardware Announcement ZG14 0210 of Toshiba Corporation in the United States other countries or both 3 Pole Extension Post iron 5651 3 Pole Extension Post storm 5650 Power Supply 4930 USB to RS232 adapter 5180 Ethernet Cable 4 3m 8998 Powered USB Display cable 3 8m 5570 Powered USB Display cable 1 8m 5572 Powered USB Display cable 0 8m 5575 USB Power only 4610 2 0m 3912 Powered USB Cable w Compact Conn 2 0 M 6080 Powered USB Cable w Compact Conn 4 0 M 6081 Non Powered USB Cable w Compact Conn 2 0 M 6082 Non Powered USB Cable w Compact Conn 4 0 M 6083 RS232 Cable 2m length RI45 4938 RS232 Cable 4m length RI45 4939 4610 Printer RJ11 to SDL Cash Dr Cable 0 5m 6097 4610 Printer RJ11 to SDL Cash Dr Cable 3 8m 3387 Publications No publications are shipped with the announced products Drivers for the appropriate POS subsystem can be downloaded from the Retail Store Systems website http www toshibacommerce com support Form Title number SureMark 4610 Printer User s Guide for 4610 G362 0617 00 2NF Fiscal Printer Hardware Service Manual for the G362 0618 00 4610 2NF Fiscal Printer The Toshiba 4610 SureMark Fiscal Printer Turkey Models 2NF Dual Station RS 232 USB Programming Guide Supplement is available from your Toshiba Sales representative Services Global Technology Services Toshiba services include business consulting outsourcing h
24. rope Middle Toshiba and Toshiba logo are trademarks or registered trademarks 16 East and Africa Hardware Announcement ZG14 0210 of Toshiba Corporation in the United States other countries or both TCxWave is a trademark of Toshiba Global Commerce Solutions in the United States other countries or both Windows is a trademark of Microsoft Corporation in the United States other countries or both Linux is a registered trademark of Linus Torvalds in the United States other countries or both Other company product and service names may be trademarks or service marks of others Terms of use Toshiba Global Commerce Solutions TGCS products and services are offered for sale under applicable TGCS customer agreements and prices in effect at the time of your order Not all products and services may be available in your country TGCS reserves the right to modify or withdraw these products at any time without notice The information in this announcement is provided for your information only Additional terms and conditions are located at http www toshibagcs com terms html For the most current information regarding TGCS products contact your Toshiba Global Commerce Solutions representative or reseller or visit the Toshiba Global Commerce Solutions website at http www toshibagcs com Toshiba Global Commerce Solutions Europe Middle Toshiba and Toshiba logo are trademarks or registered trademarks 17 East and Africa Hardware Annou
25. s to increase the jam resistance of the paper feed in a printer is to reduce the length of paper between the paper feed roller and the cutter than on Legacy printers During printing and paper feeding paper is being pushed in this area and the paper can easily buckle and jam The length of the Toshiba Global Commerce Solutions Europe Middle Toshiba and Toshiba logo are trademarks or registered trademarks East and Africa Hardware Announcement ZG14 0210 of Toshiba Corporation in the United States other countries or both receipt between the paper feed and cutter on 4610 Models 2NF is 9 mm whereas this same dimension on 4610 legacy models is 16 mm As a result 4610 2NF has far greater jam resistance than previous 4610s It must be noted that this design change may cause some application programs to change For applications that print the header of the next receipt below the cut of the current receipt the cut may be too close to the top of the header or may in some cases cut through the print of the next header This is a mechanically determined dimension and can only be corrected by changing the application program Improved Debris Resistance The logic card is vertically mounted and the interface card which is horizontally mounted has a debris resistant cover CR Paper Switch is Replaced with an Optical Sensor The adjustable mechanical switch paper sensor is replaced with a nonadjustable optical switch This eliminates adjustment and en
26. sures more reliable operation No External Vents This improves spill resistance and reduces the noise of the printer Environmental features Extending Toshiba s commitment to eco friendliness this new 4610 printer minimizes landfill waste and carbon emissions by using packaging materials that consist mostly of recycled materials All packaging materials and most of the materials used to manufacture the printer are recyclable Additionally these printers are designed to print thinner paper receipt media which offers a very green alternative to thicker paper receipt media Stand by Power Stand by power consumption is less than 5 watts To assure ease of installation and serviceability in non Toshiba industry standard racks review the installation planning information for any product specific installation requirements Product number Machine Description type Model Feature Dual Station Thermal Impact Printer 4610 2NF For Turkey Pearl white or Iron gray color SPECIFY FEATURES Pearl white color 2918 Iron gray color 2921 Starter paper roll 0720 Fiscal logic Turkey 4904 Customer provided cables and power adapters 9600 SPECIAL FEATURES Fiscal memory 32 MB plus Fiscal EJ 2225 Fiscal EJ 4 GB 2230 VFD Display 1 sided USB Pearl Storm 5960 VFD Display 1 sided USB Iron 5961 VFD Display 2 sided USB Pearl Storm 5955 VFD Display 2 sided USB Iron 5700 Toshiba Global Commerce Solutions Europe Middle Toshiba and Toshiba logo a
27. tch cutter drive significantly improves the sound of the cutter New design of the paper feed motor control timings improves the sound of the receipt paper feed especially if frequent stops and starts are part of the printing process Thermal Print Head Adjustment Eliminated The thermal print head is replaced without the need for adjustment Snap Together Design Many parts snap together and require no tools to remove and replace Audible Alarm A user programmable audible alarm can be sounded when various events happen For example the printer can alert users when receipt printing is completed Systems Management Features Listed below are the sensors that have been designed into 4610 Model 2NF The potential of the sensor is described Cutter Complete Sensor This sensor provides a means to calculate the time to complete a cut while considering the position of the cutter blade and its potential to interfere with paper feeding A long time to complete a cut can indicate a failing cutter Repeated manual intervention to reset a cutter blade that restricts the paper path indicates a problem which may initiate a repair action Receipt Cover Sensor Replacing paper is the primary reason to open the paper access cover Unexpected openings or frequent cover openings can be a indicator that the printer needs service Paper Out Sensor Paper out sensor reports that the printer in unusable Paper should be dispatched and loaded into the prin
28. ter This could prevent a user of the printer from initializing a lane or starting to check out a customer only to discover that there is no paper in the printer Toshiba Global Commerce Solutions Europe Middle Toshiba and Toshiba logo are trademarks or registered trademarks East and Africa Hardware Announcement ZG14 0210 of Toshiba Corporation in the United States other countries or both Low Paper Sensor Low paper sensing allows paper to be dispatched to the user when the paper low LED on the top cover illuminates before the indicating that there is a need to replenish the paper Remote Management Agent can monitor printers for paper low conditions and notify store personnel to take replacement rolls to the point of sale Thermal Print Head Health Sensor Model 2NF is supported by a diagnostics program that can initiate the sensing of each print head element to verify proper operation Cutter Health Sensor An electrical current passes through the cutter blades during the process of a successful cut The most common cutter failure causes the media to fold between the blades preventing the cut This folding interrupts this current When this interruption is compared with the cutter complete sensor the fault condition can be sensed This provides the opportunity to detect a failing cutter before the user is aware that there is a problem A preventative repair action can be initiated Usage and Event Counters Multiple event counters a
29. unication Toshiba Global Commerce Solutions Europe Middle Toshiba and Toshiba logo are trademarks or registered trademarks 11 East and Africa Hardware Announcement ZG14 0210 of Toshiba Corporation in the United States other countries or both If the client chooses either options 2 or 3 the power adapter will be made available for ordering as an MES if required to satisfy any off line report generation requirements I O Ports Powered USB device port 2x4 pins 24 VDC input for POS Terminal communication and or for government on site audit Hot pluggable 2 00 m Cable Feature Code 6080 4 00 m Cable Feature Code 6081 RS 232 port 8 pin RIJ45 connector for POS terminal communication and or for government on site audit Hot pluggable 2 00 m Cable Feature Code 4938 2 00 m Cable Feature Code 4939 Standard 24v cash drawer port for attachment of one cash drawer not two Hot pluggable 0 5m RJ11 to SDL Cash Dr Cable Feature Code 6097 3 8m RJ11 to SDL Cash Dr Cable Feature Code 3387 Ethernet port for remote government access via the internet Hot pluggable 4 3 m cable Feature Code 8998 USB host port standard USB A connector for a USB cash drawer etc Hot pluggable Powered USB host port 12 VDC for 2x20 VFD and LCD character displays Not hot pluggable 3 8m Powered USB Display cable Feature code 5570 1 8m Powered USB Display cable Feature Code 5572 0 5m Powered USB Display
30. ust be coded in the application program The USB driver handles this protocol it is recommended for attachment Linux SUSE SLEPOS 11 SP3 SUSE SLED 11 SP3 e JavaPOS V1 13 7 RS232 and USB JavaPOS Fiscal printer driver for fiscal printer POS function via Direct IO DOS not supported Diagnostics e V7 3 via JavaPOS 1 13 7 Remote Management Agent RMA e V3 1 e RS232 and USB via JavaPOS Fiscal printer driver V1 13 7 and later All applications including 46900S GSA and SA support via user exits are provided by third parties Compatibility The new SureMark printer Model 2NF uses the same power brick as existing 4610 nonfiscal printer Model 2NR Neither the USB nor RS 232 interface cables are the same as those utilized on existing Toshiba fiscal printers in Turkey Paper rolls that meet the specifications for existing 4610 printer Model 2NR may be used in this new model Reuse of cables I O devices and power adapters is shown below From From From Models Model Models Item Kxx GXX INF 2xR EIA 232 communication cables NO NO NO USB terminal communication cables NO n a NO standard A B 24V Powered USB communication cables n a YES NO 24V power adapters p n 40N5050 YES YES YES or later 24V power adapters NO NO NO Cearlier than p n 40N5050 USB power only cables 24v YES YES YES 24V cash drawers non USB YES YES YES 24V cash drawer cables non USB YES YES YES USB LCD 2x20 display YES YES YES 12V powered USB
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