Maintenance Manual SP1
Contents
1. ssseemm emere 20 Using the Maintenance Tools 22 Launching the Maintenance Tools 22 Closing the Maintenance Tools 22 Media drive maintenance ie 23 Data maintenance eei teo 26 System related maintenance enne 32 Using the Windows desktop 36 Restoring to the factory default condition 37 Chapter 3 Troubleshooting Problems Step 1 Check configurations asenso 46 Step 2 Check connections and external 46 Shutdown restart problems sss nre 46 Checking external equipment 47 PGsmonitor problems xt EU ERRORES REA ER 47 Keyboard problems ie 5 itae ER eek i ee 47 Mouse probl ms 21 5 2 Ie a eR PER 48 Motherboard BIOS startup neret 48 Windows start p 3 Pe e ue eld 50 Te SYSteMStamup onere de 50 board unit problems rene 50 Front panel problems eh eed cea ce 51 Touch screen LCD and control buttons problems 51 2 5 inch removable SSD bay problems 51 Video problems Seine RENE Re i aa tle 52 Audio problems iE ER EUN REIR REN teste at2. RES 52 Timecode problems strates dent ae 53 Operational problems eeu ioi peti eqs 53 Systemprobletms ee o ee E 54 Storage problerris 2 ie ended ee ib th ne AB He aie dc 54 Media File System problems 54 Media disk problems 54 Checking the storage system 56 Index en tt e ed eid 57 May 8 2013 T2 Maintenance Manual Contents 4 T2 Maintenance Manual May 8 2013 Safety Summaries General Safety Summary Review the following safety precautions to avoid injury and prevent damage to this product or any products connected to it While using this product you may need to access other parts of the system Read the General Safety Summary in other system manuals for warnings and cautions related to operating the system Injury Precautions Use Proper Power Cord To avoid fire hazard use only the power cord specified for this product Ground the Product This product is grounded through the grounding conductor of the power cord To avoid electric shock the grounding conductor must be connected to earth ground Before making connections to the input or output terminals of the product ensure that the product is properly grounded Do Not Operate Without Covers To avoid electric shock or
3. grass valley T2 Elite Pro Express INTELLIGENT DIGITAL DISK RECORDER Maintenance Manual F3951305083 www grassvalley com May 2013 2 Copyright Disclaimer U S Government Restricted Rights Legend Trademarks and Logos Grass Valley Web Site Manual Explanation T2 Maintenance Manual Copyright 2012 2013 Grass Valley All rights reserved Portions of software 2000 2013 Microsoft Corporation All rights reserved This document may not be copied in whole or in part or otherwise reproduced except as specifically permitted under U S copyright law without the prior written consent of Grass Valley Inc P O Box 59900 Nevada City California 95959 7900 This product may be covered by one or more U S and foreign patents Grass Valley is a trademark of GVBB Holdings S a r l Product options and specifications subject to change without notice The information in this manual is furnished for informational use only is subject to change without notice and should not be construed as a commitment by Grass Valley Inc Grass Valley Inc assumes no responsibility or liability for any errors or inaccuracies that may appear in this publication Use duplication or disclosure by the United States Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 277 7013 or in subparagraph c 1 and 2 of the Commercial Compute
4. 3 Click OK Date and Time screen is closed Using the Windows desktop In the maintenance mode you can use the standard Windows OS functions using the Windows desktop The Windows desktop will become available when the Maintenance Tools is closed after starting up the system in the maintenance mode For more information refer to Starting the maintenance mode on page 19 and Closing the Maintenance Tools on page 22 36 T2 Maintenance Manual May 8 2013 Restoring to the factory default condition Restoring to the factory default condition This section describes the procedure to restore or recover the T2 to the factory default condition using the recovery UFD USB Flash Drive NOTE A mouse and keyboard must be connected to your T2 beforehand NOTE A recovery does not initialize the contents of the data drive V drive If you want to initialize the data drive refer to Initializing the data on page 28 CAUTION Do not connect any external storage device via USB or 2 5 inch removable SSD bay when restoring to the factory default condition CAUTION A recovery will initialize all of the data below You should back up your data to an external storage device beforehand as necessary Database Config settings Logs the operation log Windows OS internal event log database log and crash dumps 1 Turn the T2 on Tum on the power switch of the front panel NOTE Make sure that no removal medi
5. 40 72 Maintenance Manual May amp 2013 Restoring to the factory default condition 10 Confirm that the value in the New Size for the E drive is larger than that of the Old Size for the E drive May 8 2013 T2 Maintenance Manual 41 Chapter 2 Maintenance Procedures Local file F 20120727_Sysprepped 6H0 15096 Local drive 2 15096 MB 2 3 a while Local file F 20120727_Sysprepped GHO 15096 MB Local drive 2 15096 HB 1 2 Type 7 NTFS Size 11000 MB 0S 2 2 d 42 T2 Maintenance Manual May 8 2013 8 2013 Restoring to the factory default condition 13 Click Reset Computer Clone Complete 1912 Local file F 120120727_Sysprepped 6H0 15096 MB Local drive 2 15096 MB 2 2 NTFS Size 4094 MB Info The T2 restarts and a batch process for SID generation the drive letter assignment and virtual memory allocation will run 14 When you see the message Press any key to continue confirm the drive structure is the following 15 Press any key on the keyboard and restart the T2 The T2 will restart in the maintenance mode If you want to start up the T2 system in the normal mode switch to the normal mode after starting up the maintenance mode For detailed instructions refer to Restarting from the maintenance mode to the normal mode on page 20 NOTE It is recommended to initialize the da
6. Consistency Check Backup Restore Next Boot CommandCenter Maintenance Restart Shutdown 3 Check the items you want to initialize under Target in Data Initialize Target 4 Database V Media drive 4 Configuration 4 Customize Keyboard Shortcuts and Mouse 4 Schedule Initialize Close 28 T2 Maintenance Manual May 8 2013 Using the Maintenance Tools Check Database to delete the contents of the database Check Media drive to format the data drive and initialize the folder structure Check Configuration to initialize the settings of Config Check Customize Keyboard Shortcuts and Mouse to initialize the settings of the keyboard shortcuts and mouse customization Check Schedule to initialize the settings of Schedule Recording Schedule Recording function automatically starts capturing operation at a specified time and ends it at a specified time in the R1 live mode For more information refer to the T2 User Manual Multiple items can be selected 4 Click Initialize 5 Click Yes when the confirmation message is displayed The initialization is performed 6 When you see the completion message click OK 7 Click Close Data Initialize screen is closed Backing up the data May 8 2013 You can back up the database the media files in the data drive V drive and the Config settings 1 In the Maintenan
7. Certifications and Compliances Canadian Certified Power Cords Products that are relocated to other countries should use nationally certified power cords and plugs to ensure safe operation of the product FCC Emission Control This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Changes or modifications not expressly approved by Grass Valley can affect emission compliance and could void the user s authority to operate this equipment Canadian EMC Notice of Compliance This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications This product must not be used in residential areas May 8 2013 T2 Maintenance Manual Safety Summaries EMC Directive Class A Warning This product must not be used in resid
8. For more information on how to exit the maintenance mode refer to Exiting the maintenance mode on page 20 CAUTION You must finish a diagnosis using the Maintenance Tools prior to closing the Maintenance Tools 22 T2 Maintenance Manual May 6 2013 Using the Maintenance Tools 1 In the Maintenance Tools main screen click X The Maintenance Tools is closed and the Windows desktop appears T X Maintenance Tools 2 1 0 4 Harddisk Data System Check Disk Defragment Intel R Rapid Storage Technology Disk Management Next Boot Mode CommandCenter Maintenance Restart Shutdown Media drive maintenance Media disk error checks You can scan the media disk to check it for any file system errors and bad sectors targeting the data drive V drive If any error is found the system attempts to fix the media disk 1 In the Maintenance Tools main screen click the Harddisk tab 1 SL Maintenance Tools 2 1 0 4 e System Check Disk Defragment Intel R Rapid Storage Technology Disk Management Next Boot Mode CommandCenter Maintenance Restart Shutdown May 8 2013 T2 Maintenance Manual 23 Chapter 2 Maintenance Procedures 2 Click Check Disk X Maintenance Tools 2 1 0 4 Fe Harddisk Data System Check Disk Defragment Intel R Rapid Stor
9. O board unit is good and any problems you are experiencing are due to some other cause If you get faulty results it indicates a problem with the I O board unit Investigate the problem further as described in the following table If the problem persists contact Grass Valley Support Problem Possible Causes Corrective Actions A message Board not The device driveris not Restore default settings using the recovery UFD found appears in the working properly Refer to Restoring to the factory default preview area condition on page 37 Front panel problems Touch screen LCD and control buttons problems Problem Possible Causes Corrective Actions The touch screen LCD 5 The software or 1 Make sure CommandCenter is up and running image is faulty operating system on 2 If the problem persists connect a mouse the T2 has a fault keyboard and PC monitor to the T2 and test No response against touch control functionality Compare this functionality to that of the touch screen LCD If everything works fine with the PC monitor but not the front panel there could be a software problem on the touch screen LCD Restore the T2 system Refer to Restoring to the factory default condition on page 37 The touch screen LCD itself is faulty The control buttons The control buttons or Make sure CommandCenter is up and running operates not at all front board are broken 2 When the control buttons do
10. audio via the MONITOR port or the headphone jack has periodic noise Video input signal is out of sync with the audio clock Check the current setting of R1 channel for video standard Verify that the video input signal is the correct standard T2 Maintenance Manual May 8 2013 8 2013 Timecode problems Timecode problems For the corrective actions in this section refer to the T2 User Manual for detailed instructions Problem Possible Causes Corrective Actions Recorded timecode reads No timecode source for the channel Set the timecode source A clip shows no mark in mark out timecode the current timecode display shows or the last valid timecode is displayed The selected timecode source was missing or intermittent during recording Check that you have the right R1 channel timecode source selected verify that timecode is present in the source and record the clip again You can also stripe the timecode on an existing clip Operational problems For the corrective actions in this section refer to the T2 User Manual for detailed instructions Problem Possible Causes Corrective Actions A clip does not play The clip does not match If the clip appears grayed out it means it does not even though similar clips play on the same channel current channel settings or the clip is corrupt match current channel settings Chec
11. fire hazard do not operate this product with covers or panels removed Do Not Operate in Wet Damp Conditions To avoid electric shock do not operate this product in wet or damp conditions Do Not Operate in an Explosive Atmosphere To avoid injury or fire hazard do not operate this product in an explosive atmosphere Avoid Exposed Circuitry To avoid injury remove jewelry such as rings watches and other metallic objects Do not touch exposed connections and components when power is present Product Damage Precautions Use Proper Power Source Do not operate this product from a power source that applies more than the voltage specified Provide Proper Ventilation To prevent product overheating provide proper ventilation Do Not Operate With Suspected Failures If you suspect there is damage to this product have it inspected by qualified service personnel May 8 2013 T2 Maintenance Manual Safety Summaries Battery Replacement To avoid damage a battery must be replaced once every five years Please contact Grass Valley Product Support to replace the battery Safety Terms and Symbols Terms in This Manual These terms may appear in this manual WARNING Warning statements identify conditions or practices that can result in personal injury or loss of life CAUTION Caution statements identify conditions or practices that may result in damage to equipment or other property or which may cause equipment cruci
12. from those of the actual product The screenshots used as examples in this manual are those of the development stage so they may vary from those in the final product This manual is written for users who have a basic knowledge of how to use a computer f there are no special instructions perform the same operation as a normal computer operation The contents of this product may modify without prior notice T2 Maintenance Manual Ver 2 0 Copyright O 2012 2013 Grass Valley K K All rights reserved May 8 2013 Contents Safety Summaries renne tnn n 5 Finding Information 9 How this manual is organized 9 Grass Valley Product Support 10 Web Technical Support isisisi nce dne ee e nains 10 Ph ne S ppolt eite LO pn tei eee 10 Authorized Support Representative 10 Chapter 1 Product Description Overview Description cede tuu anite nd 14 Status Indicators 26 2 e M ED 15 Power DED out eo er te EE eR UN 15 LAN port indicator codes ee ntis ente e dere hades 15 Chapter 2 Maintenance Procedures Cleaning the touch screen LCD 18 Starting and exiting the maintenance mode sess 18 Starting the maintenance mode 19 Exiting the maintenance mode
13. 13 This Service Manual consists of the following Chapter 1 Product Description Describes the key features and status indicators of the T2 Chapter 2 Maintenance Procedures Contains procedures for periodic maintenance Chapter 3 Troubleshooting Problems Contains problem descriptions with steps for diagnosing and correcting the cause of the problem Use this information if you are having trouble with your T2 T2 Maintenance Manual Finding Information Grass Valley Product Support For technical assistance to check on the status of a question or to report a new issue contact Grass Valley Product Support via e mail the Web or by phone or fax Web Technical Support To access support information on the Web visit the product support Web page on the Grass Valley Web site You can download software or find solutions to problems by searching our Frequently Asked Questions FAQ database World Wide Web http www grassvalley com support Global Technical Support e mail address gvtechsupport grassvalley com EMEA Technical Support e mail address desktop support de grassvalley com UK Technical Support e mail address desktop support emea grassvalley com Phone Support Use the following information to contact product support by phone during business hours Afterhours phone support is available for warranty and contract customers Europe Africa amp 49 2602 1069 100 Middle East Authorized Support Representa
14. a drive is inserted in the 2 5 inch removable SSD bay NOTE Make sure that any device other than the keyboard and mouse is not connected to the USB port 2 Press the F7 key on the keyboard a few times when POST screen is displayed f you are restarting your system from the maintenance mode refer to Exiting the maintenance mode on page 20 f you are restarting your system from the normal mode refer to Starting the maintenance mode on page 19 The Boot Menu Please select boot device appears 3 Select the recovery UFD using the T or 4 key and then press the Enter key May 8 2013 T2 Maintenance Manual 37 Chapter 2 Maintenance Procedures 4 When About Recover Tool screen is displayed click OK Recover Tool Grass Valley Copyright Co Grass Valley KK CD DVD writing functionality is currently unavailable Please see the Symantec Ghost Reference Guide to enable it T AIME DR NOLEN CER a 38 T2 Maintenance Manual May 6 2013 Restoring to the factory default condition 6 Choose the drive F 3 1 RECOVERY NTFS drive that contains the recovery image System Volume Information Select local destination drive by clicking on the drive number screen appears May 8 2013 T2 Maintenance Manual 39 Chapter 2 Maintenance Procedures id VER TEM Te EC EM PN VEUT 1 TN Y 1 EP a 2 2 5
15. age Technology Disk Management Next Boot Made CommandCenter Maintenance Restart Shutdown 3 Check the items under Options as necessary and then click Start r Check disk for Data Drive V 0 Options Fix file system errors Close If Fix file system errors is checked the system fixes errors automatically without scanning for bad sectors To abort a check in the middle of performing it click Abort 4 When you see the completion message click Close Check disk for Data Drive screen is closed Defragmentation of media disk You can defragment the media disk targeting the data drive V drive CAUTION Do not defragment the media disk of the T2 Elite model Defragmentation could shorten the life of an SSD 24 T2 Maintenance Manual May 6 2013 8 2013 Using the Maintenance Tools 1 In the Maintenance Tools main screen click the Harddisk tab r X Maintenance Tools 2 1 0 4 7 ACIES Check Disk Defragment Intel R Rapid Storage Technology Disk Management Next Boot Mode CommandCenter Maintenance Restart Shutdown 2 Click Defragment r Maintenance Tools 2 1 0 4 Harddisk Data System Check Disk Intel R Rapid Storage Technology Disk Management Defragment Next Boot Mode CommandCenter Mainten
16. al to your business environment to become temporarily non operational Terms on the Product These terms may appear on the product DANGER indicates a personal injury hazard immediately accessible as one reads the marking WARNING indicates a personal injury hazard not immediately accessible as you read the marking CAUTION indicates a hazard to property including the product Symbols on the Product The following symbols may appear on the product DANGER high voltage Protective ground earth terminal IN ATTENTION refer to manual 6 T2 Maintenance Manual May 6 2013 Service Safety Summary IN WARNING The service instructions in this manual are intended for use by qualified service personnel only To avoid personal injury do not perform any servicing unless you are qualified to do so Refer to all safety summaries before performing service Do Not Service Alone Do not perform internal service or adjustment of this product unless another person capable of rendering first aid and resuscitation is present Disconnect Power To avoid electric shock disconnect the main power by means of the power cord or if provided the power switch Use Care When Servicing With Power On Dangerous voltages or currents may exist in this product Disconnect power and remove battery if applicable before removing protective panels soldering or replacing components To avoid electric shock do not touch exposed connections
17. ance Restart Shutdown 3 Click either Analyze or Defragment Defragment V T2 Maintenance Manual 25 Chapter 2 Maintenance Procedures e Clicking Analyze performs only a defragmentation analysis The analysis result is displayed on the screen Clicking Defragment performs defragmentation The progress of defragmentation is displayed on the screen To abort a process in the middle of performing it click Abort 4 When you see the completion message click Close Defragment screen is closed Data maintenance Checking the data consistency You can check the consistency between the database information and the actual media files This allows you to list information or media files that exist in only either of them and to delete them NOTE Data in the Recycle Bin is not subject to this data consistency check 1 In the Maintenance Tools main screen click the Data tab X Maintenance Tools 2 1 0 4 amp 2 Harddis c Ju Consistency Check Initialize Backup Restore Next Boot CommandCenter Maintenance Restart Shutdown 26 T2 Maintenance Manual May 6 2013 Using the Maintenance Tools 2 Click Consistency Check r 3 Maintenance Tools 2 1 0 4 21 ss Harddisk Data System Consistency Check Initialize Backup Restore Next Boot Comman
18. at connect to the T2 PC monitor problems The BIOS startup screen is displayed with VGA resolution Problem Possible Causes Corrective Actions Screen turns on but nothing from the T2 is displayed The monitor ports VGA DVI D are faulty or the cable is broken Replace the PC monitor cable Make sure the PC monitor can display at least SXGA resolution BIOS settings have been tampered with Enter the BIOS setting menu And run Load Setup Default The T2 system settings have been tampered with Restore default settings using the recovery UFD Refer to Restoring to the factory default condition on page 37 The dual monitor cannot be used The monitor ports VGA DVI D cannot be connected simultaneously Exclusive use only Keyboard problems The keyboard is detected during BIOS startup The USB keyboard is detected with May 8 2013 plug and play Problem Possible Causes Corrective Actions The T2 does not respond correctly when one or more of the keys on the keyboard are pressed The keyboard is faulty The motherboard level problem 1 Try another USB port 2 If the problem persists proceed with the next step 3 If the problem persists the motherboard is faulty Contact Grass Valley Support The T2 system settings have been tampered with Restore default settings using the recovery UFD Refer to Restoring to the factory defau
19. ce Tools main screen click the Data tab r 1 Maintenance Tools 2 1 0 4 tj Harddi ystem Consistency Check Initialize Backup Restore Next Boot Mode CommandCenter 9 Maintenance Restart Shutdown T2 Maintenance Manual 29 Chapter 2 Maintenance Procedures 2 Click Backup lt Maintenance Tools 2 1 0 4 t amp Harddisk Data System Consistency Check Initialize Restore Next Boot Mode CommandCenter Maintenance Restart Shutdown 3 Click to specify the destination to save your backup data Data Backup zs Backup Targets v Database v Media Thumbnail files v Configuration V Keyboard Shortcuts and Mouse Customize Backup Close 4 Check the target item s you want to back up under Backup Targets Checking Database will back up the database Checking Media Thumbnail files will back up the media files including the thumbnails Checking Configuration will back up the Config settings e Check Keyboard Shortcuts and Mouse Customize to back up the settings of the keyboard shortcuts and mouse customization Multiple items can be selected 5 Click Backup 6 Click Yes when the confirmation message is displayed The backup begins and the progress is displayed 7 When you see the completion message click OK A folder that stores an XML file containi
20. dCenter Maintenance Restart Shutdown 3 Click Check Consistency Consistency Check Invalid data Check Consistency SelectAl J ExecDelete A data consistency check begins and any inconsistent information is listed on the screen 4 Check the inconsistent information you want to delete and then click Exec Delete r 3 Consistency Check Invalid data Check Consistency Select All Unselect an Close Youcan select all of the listed information by clicking Select All You can deselect all of the listed information by clicking Unselect All 5 Click Close Consistency Check screen is closed May 8 2013 T2 Maintenance Manual 27 Chapter 2 Maintenance Procedures Initializing the data You can initialize the database the data drive V drive and the Config settings CAUTION Initializing your data will delete all of the current data You should back up your data beforehand as necessary 1 In the Maintenance Tools main screen click the Data tab 4 Maintenance Tools 2 1 0 4 9 Harddis ystem Consistency Check Initialize Backup Restore Next Boot CommandCenter Maintenance Restart Shutdown 2 Click Initialize Maintenance Tools 2 1 0 4 Harddisk Data System
21. e maintenance mode 20 T2 Maintenance Manual May 8 2013 Starting and exiting the maintenance mode 1 In the Maintenance Tools main screen select Maintenance under Next Boot Mode Maintenance Tools 2 1 0 4 Harddisk Data System Check Disk Defragment Intel R Rapid Storage Technology Disk Management Next Boot CommandCenter mmm 2 Click Restart After the restart the Maintenance Tools is launched automatically Exiting the maintenance mode to shut down You can exit the maintenance mode from the Maintenance Tools main screen to shut down the T2 NOTE If the Maintenance Tools is not running in the maintenance mode performing the normal shutdown operation from the Windows desktop will shut down your system The T2 will restart in the maintenance mode 1 In the Maintenance Tools main screen click Shutdown You can select the next boot mode Select CommandCenter to startup the T2 in the normal mode Select Maintenance to startup the T2 in the maintenance mode r Maintenance Tools 2 1 0 4 Harddisk Data System Check Disk Defragment Intel R Rapid Storage Technology Disk Management Next Boot CommandCenter 9 Maintenance Restart Shutdown May 8 2013 T2 Maintenance Manual 21 Chapter 2 Maintenance Procedures Using the Maintenance Tools The Maintenance Tools is
22. ealth of the T2 Power LED The Power LED indicates status as follows LED behavior Status Condition Off The power is set to Off and the T2 is not operational Green steady on The power is set to On and the T2 is operational IN WARNING The power switch does not turn off power to the system To turn power off the system must be disconnected from the power source LAN port indicator codes The RJ 45 LAN port includes integrated status LEDs The LEDs oriented as follows Green LED ii Green Orange LED The meanings of the LED states are described in the following table LED Color LED state Status Condition Left Green Off LAN link is not established On LAN link is established Flashing The computer is communicating with another computer on the LAN Right Green Off 10 Mbit sec data rate is selected On 100 Mbit sec data rate is selected Orange On 1000 Mbit sec data rate is selected If the LAN 15 faulty you must replace the motherboard Contact Grass Valley Support May 8 2013 T2 Maintenance Manual 15 Chapter 1 Product Description 16 T2 Maintenance Manual May 6 2013 Chapter 2 Maintenance Procedures May 8 2013 This chapter consists of the following Cleaning the touch screen LCD on page 18 Starting and exiting the maintenance mode on page 18 Starting the maintenance mode on page 19 Exiting the maintenance mode on page 20 U
23. ems on page 54 Media File System problems on page 54 Media disk problems on page 54 Checking the storage system on page 56 May 8 2013 T2 Maintenance Manual 45 Chapter 2 Troubleshooting Problems Step 1 Check configurations Many times what appears to be a T2 fault is actually an easy to fix configuration problem Refer to the 72 User Manual for operator tips that help you verify basic configuration and correct common record play problems Step 2 Check connections and external equipment Loose or improperly connected cables are the most likely source of problems for the system monitor or other external equipment A quick check of all the cable connections can easily solve these problems Refer to the 72 User Manual for help with making connections Refer to the troubleshooting topic Checking external equipment on page 47 if you suspect a failure in a device connected to the T2 Shutdown restart problems If the T2 is inoperable due to a software error it can effect the operation of the power switch If pressing the power switch does not shut down the T2 press and hold the switch for 10 seconds This forces the T2 to execute a hard power down If that does not work turn off the main power switch on the rear panel and disconnect the power cord 46 T2 Maintenance Manual May 6 2013 Checking external equipment Checking external equipment This section provides troubleshooting procedures for external devices th
24. ential areas FCC Emission Limits This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesirable operation Safety Certification This product has been evaluated and meets the following Safety Certification Standards Standard Designed tested for compliance with IEC 60950 1 Information technology equipment Safety 2nd 2005 EN 60950 1 Information technology equipment Safety 2006 J60950 H22 Electrical Appliance and Material Safety Law 8 T2 Maintenance Manual May 8 2013 Finding Information This Service Manual provides procedures for assessing and solving technical problems and performing routine maintenance on your T2 The T2 has two types of operation Front Panel Mode and Workstation Mode Front panel mode allows you to operate the T2 using the touch screen or a mouse while looking at the touch screen LCD Workstation Mode allows you to operate the T2 using a mouse or keyboard while looking at PC monitor connected to the T2 This service manual mainly documents procedures of the Front Panel Mode using a mouse unless otherwise documented procedures for operations with the Workstation Mode are also the same as for the Front Panel Mode How this manual is organized May 8 20
25. eous operations cause the problem re order your workflow to avoid those situations If you determine that the problem is only on certain clips investigate disk faults T2 Maintenance Manual May 8 2013 Index Numerics 2 5 inch removable SSD bay Troubleshooting 51 A Audio Troubleshooting 52 B Battery replacement 6 BIOS Startup 48 Canadian Certified Power Cords 7 Canadian EMC Notice of Compliance 7 Certifications and compliances 7 CommandCenter 18 20 Startup troubleshooting 50 Control buttons Procedure 51 CPU Troubleshooting 56 D Data Backup 29 Consistency 26 Initialize 28 Maintenance 26 Restore 31 Database Troubleshooting 54 Defragmentation 24 Disks Defragmentation 24 Error check 23 Troubleshooting 56 E EMC Directive Class A Warning 8 External equipment Troubleshooting 47 May 8 2013 F FCC Emission Control and Limits 7 8 Frozen video Troubleshooting 56 I O board unit Troubleshooting 50 Injury precautions 5 K Keyboard Troubleshooting 47 L LAN port indicator codes 15 LED 15 Log files Exporting 34 M Maintenance mode Description 18 Exit 20 Startup 19 Maintenance tools Description 22 Exit 22 Startup 22 Media disk Maintenance 23 Troubleshooting 54 Media file system Troubleshooting 54 Motherboard Startup 48 Mouse Troubleshooting 48 N Normal mode 18 T2 Maintenance Manual 57 Index 58 Operation Troubleshooting 53 O
26. isplay when no clip is playing and the other channel is not channels the same The picture level modulates at a particular frequency There is excessive hum riding on the video input signal The automatic gain control AGC circuits will tend to modulate the picture level at that frequency in an attempt to compensate for the problem Check the video input signal for excessive hum Audio problems For the corrective actions in this section refer to the T2 User Manual for detailed instructions Problem Possible Causes Corrective Actions No audio Wrong audio input set Set the correct audio input Both E to E and Audio input signal Check for input audio clipping Adjust the audio playback audio output are distorted clipping caused by excessive audio input level input trim Adjust the P1 P2 channel audio level Reduce the source audio input level Analog audio level is too low Audio level needs to be adjusted Adjust the audio input trim Adjust the P1 P2 channel or R1 channel audio level Increase the source audio input level Audio level is too low Audio level needs to be adjusted Adjust the P1 P2 channel or R1 channel audio level Increase the source audio input level in the workstation mode Audio level meters do not display the correct reference level used in my system Incorrect audio reference level Select the correct audio reference level R1
27. k the clip s properties and verify they are correct for the video standard and other current settings Compare properties with those ofa clip that plays correctly If properties are correct the clip is corrupt Delete and re record the clip A clip can not be edited The clip is locked Unlock the clip Cannot load and play a list The playlist does not match current channel settings or the playlist is corrupt If the playlist appears grayed out it means it does not match current channel settings Check the video standard in the property of the source clip for each event in the playlist Compare properties with those of a playlist that plays correctly If properties are correct the playlist is corrupt Delete and re make the playlist Cannot control a channel from the local T2 Controls are disabled The channel and the channel s control mode is set to Remote Turn off the Remote mode Or alternatively enable local operations while being remote controlled T2 Maintenance Manual 53 Chapter 2 Troubleshooting Problems System problems For the corrective actions in this section refer to the T2 User Manual for detailed instructions Problem Possible Causes Corrective Actions RI channels does not record for incorrect video standard R1 channel is configured Check the current setting of R1 channel for video standard Verify that the video input signal is the correct standa
28. ll export a database log Checking Crash dumps will export a crash dumps message log Multiple items can be selected 4 Click to specify the destination to save the log and a file name 5 Click Save The progress bar shows the exporting status 6 When you see the completion message click OK A ZIP file containing the log files is created in the specified destination 7 Click Close Log Export screen is closed NOTE You can check the operation log while the T2 is running in the workstation mode Click Option from the menu bar and then click Log Show Log Once the Log screen appears select the desired log file to view the operation log Date and Time You can set the date and time of T2 built in clock 1 In the Maintenance Tools main screen click the System tab 1 Fr X Maintenance Tools 2 1 0 4 Harddisk Data System Information Log Export Date and Time Next Boot Mode CommandCenter Maintenance Restart Shutdown May 8 2013 T2 Maintenance Manual 35 Chapter 2 Maintenance Procedures 2 Click Date and Time Maintenance Tools 2 1 0 4 amp Harddisk Data System System Information Log Export Date and Time Next Boot CommandCenter Maintenance Restart Shutdown On the Date and Time screen of the Windows OS that appears change the date and time and TimeZone
29. lt condition on page 37 T2 Maintenance Manual 47 Chapter 2 Troubleshooting Problems Mouse problems The mouse is detected during BIOS startup The USB mouse is detected with plug and play Problem Possible Causes Corrective Actions The T2 does not respond correctly when one or more of the buttons on the mouse are clicked The mouse is faulty The motherboard level problem 1 Try another USB port 2 If the problem persists replace a mouse 3 If the problem persists the motherboard is faulty Contact Grass Valley Support The T2 system settings have been tampered with Restore default settings using the recovery UFD Refer to Restoring to the factory default condition on page 37 Motherboard BIOS startup A few seconds after startup on the PC monitor a black screen is displayed with system information messages This is the BIOS Power On Self Test POST Press the F2 key on the keyboard during this time to enter the BIOS settings pages When the BIOS POST completes the Grass Valley Logo appeared on the screen At that point the Windows operating system begins to load If during the BIOS POST time a message appears that requires your input or if the T2 does not progress to Windows startup it indicates a problem at the BIOS settings the SSD for the system or the motherboard level To correct problems of this nature please try the followings Problem Possible Ca
30. n on page 37 T2 system startup After the Windows operating system startup processes complete the T2 system startup processes begin After the T2 logo appears CommandCenter is launched in the case of normal mode These startup processes will take about 50 seconds If the system does not startup correctly restore default settings using the recovery UFD Refer to Restoring to the factory default condition on page 37 1 0 board unit problems To test the I O board unit do the following 1 Configure an output P1 P2 channel and input R1 channel to the same video and audio type 2 Load a correct clip to P1 or P2 channel 3 Start the loop play of this clip 4 Connect loop the configured output channel of the loop play directly to the configured input So this for both video and audio This provides a verified good signal to the inputs 5 Record a short clip 6 Verify the I O board unit s recording functionality as follows 1 Check the thumbnail of the recording clip 2 Listen to the clip s audio with headphones from the front panel headphone output 7 Using the other play channel play back the clip 8 Verify the I O board unit s play out functionality as follows 1 Check the video on a verified good output device 2 Listen to the audio output 9 Repeat this procedure for each video and audio type 50 T2 Maintenance Manual May 8 2013 Front panel problems If you get the expected results the I
31. n the U S and Americas please call 800 547 8949 or 530 478 4148 and ask to be connected to the EH amp S Department Additional information concerning the program can be found at www grassvalley com about environmental policy May 8 2013 T2 Maintenance Manual 11 Finding Information 12 T2 Maintenance Manual May 8 2013 1 Product Description This chapter consists of the following Overview Description on page 14 e Status indicators on page 15 Power LED on page 15 LAN port indicator codes on page 15 May 8 2013 T2 Maintenance Manual 13 Chapter 1 Product Description Overview Description The T2 is a multi channel video disk recorder that allows simultaneous record and playback of media stored on internal data drives The T2 features a single record channel R1 and 2 play channels P1 P2 Hours of storage depends on the video compression settings selected The T2 includes a built in disk recorder application that tasks record edit play and create play Playlists The front panel includes the touch screen LCD and transport controls to allow easy operation with minimal external connections Refer to the T2 User Manual for other high level descriptions of features controls and applications 14 T2 Maintenance Manual May 6 2013 Status indicators Status indicators The following sections describe the visual indicators that communicate the current operating status and system h
32. nformation acquirement 5 When you see the completion message click OK A text format file containing the system information is created in the specified destination 6 Click Close System Information screen is closed May 8 2013 T2 Maintenance Manual 33 Chapter 2 Maintenance Procedures Exporting log files You can export an operation log Windows OS internal event log database log and crash dumps message log 1 In the Maintenance Tools main screen click the System tab MIE X Maintenance Tools 2 1 0 4 Harddisk Data System Information Log Export Date and Time Next Boot CommandCenter Maintenance Restart Shutdown 2 Click Log Export X Maintenance Tools 2 1 0 4 Harddisk Data System System Information Log Export Date and Time Next Boot CommandCenter Maintenance Restart Shutdown Check the log s you want to export under Export targets Log Export Export targets V Application logs Event logs V SQL Server logs V Crash dumps Save to C AUsers T2 User Documents 2013051 4log zip Save Close Checking Application logs will export an operation log 34 T2 Maintenance Manual May 8 2013 Using the Maintenance Tools Checking Event logs will export a Windows OS internal event log Checking SQL Server logs wi
33. ng the backup information and the backup data is created in the specified destination The folder name will be the saved date yyyymmdd 8 Click Close Data Backup screen is closed 30 T2 Maintenance Manual May 8 2013 Restoring the data Using the Maintenance Tools You can restore the data of your backed up database media files and Config settings CAUTION Restoring your data will delete all of the current data overwriting it with the source data for the restore 1 In the Maintenance Tools main screen click the Data tab Maintenance Tools 2 1 0 4 8 Had a Consistency Check Initialize Backup Restore Next Boot CommandCenter Maintenance Restart Shutdown 4 2 Click Restore r EL Maintenance Tools 2 1 0 4 amp Harddisk Data System Consistency Check Initialize Backup Restore Next Boot CommandCenter Maintenance Restart Shutdown 3 Click Select to specify the XML file created upon the backup Data Restore Restore from Backup timestamp Restore Targets Close May 8 2013 T2 Maintenance Manual 31 Chapter 2 Maintenance Procedures Backup timestamp shows the backup date Among the items under Restore Targets any item s that exist in the same folder where the XML file is located
34. not operate with CommandCenter launched make sure the button kit device is present Enter the maintenance mode Open the device manager And confirm HID compliant game controller is present under the Human Interface Devices category 3 Restore default settings using the recovery UFD Refer to Restoring to the factory default condition on page 37 The software or operating system on the T2 has a fault 2 5 inch removable SSD bay problems Problem Possible Causes Corrective Actions There is no access to a There is a problem with 1 Unlock the lock switch and remove the SSD drive in the removable the SSD currently Insert it again and lock the lock switch Watch SSD bay This can be inserted in the drive or the drive lights turned on accompaniedbyanerror the drive bay itself is 2 Try another SSD and watch the drive lights message from the faulty turned on Windows operating system May 8 2013 T2 Maintenance Manual 51 Chapter 2 Troubleshooting Problems Video problems For the corrective actions in this section refer to the T2 User Manual for detailed instructions Problem Possible Causes Corrective Actions A channel displays The channel is Eto E Verify that you have a valid input signal black at the end of the mode and there is no clip video signal present at the input P1 P2 channels have a OnechannelisinEtoE If similar display is required configure P1 P2 dissimilar video d
35. owing you to perform maintenance operations of the T2 In the maintenance mode you can also perform operations such as using the Windows OS such as configuring the Date Time or restoring your T2 to the factory default condition CAUTION The T2 is not a general purpose Windows workstation The T2 is designed so that a user can log on to the system automatically Do not modify any system settings unless approved by Grass Valley A partial or total system failure may result Do not use the User Accounts on the T2 Donotinstall any third party software not provided by Grass Valley on the T2 Do not install any Windows updates on the T2 18 T2 Maintenance Manual May 6 2013 Starting and exiting the maintenance mode Starting the maintenance mode A May 8 2013 Restart the T2 in the maintenance mode from CommandCenter to run the maintenance mode This section mainly describes the procedures using the touch screen LCD CAUTION You must finish all of the playback and recording operations to stop the media access prior to performing operations 1 Switch to 1ch View touch Menu and then touch Tools gt Maintenance When operating in the workstation mode click System from the menu bar and then click Maintenance 2 Touch the entry field on the password entry screen 3 Enter admin and touch OK 4 Touch OK 5 Touch Yes when the confirmation message is displayed The CommandCenter is closed and the system
36. r Software Restricted Rights clause at FAR 52 227 19 as applicable Manufacturer is Grass Valley Inc P O Box 59900 Nevada City California 95959 7900 U S A Grass Valley is a trademark of GVBB Holdings S a r l Grass Valley USA LLC products are covered by U S and foreign patents issued and pending Additional information regarding Grass Valley USA LLC trademarks and other proprietary rights may be found at www grassvalley com Other trademarks and logos used in this document are either registered trademarks or trademarks of the manufacturers or vendors of the associated products such as Microsoft Windows operating system Windows Media player Internet Explorer internet browser and SQL Server QuickTime and the QuickTime logo are trademarks or registered trademarks of Apple Inc used under license therefrom Intel Core i7 are the trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States of America and other countries QuickTime This public Web site contains all the latest manuals and documentation and additional support information Use the following URL http www grassvalley com f there are any variations between the explanation in this manual and the actual application method priority is given to the actual application method This manual is a common manual for T2 Elite T2 Pro and T2 Express Screenshots and illustrations in this manual may vary
37. rd Storage problems Use the following sections if you suspect problems with your T2 s storage system Media File System problems Problem Possible Causes Corrective Actions or more clips do not The media database is out play or record correctly of sync with the media files or there is a corrupt media file Also see Checking the storage system on page 56 for causes related to certain usage patterns 1 If the problem is only associated with a specific clip or clips delete the problem clips 2 If the problem persists run the Maintenance Tools and check disk error Refer to Media disk error checks on page 23 If the problem persists run the database consistency check Refer to Checking the data consistency on page 26 Media disk problems To check the SATA drives quickly open My Computer from the Start menu and check C D and V drives The C and D drives are in the SSD for the system above the 2 5 inch removable SSD bay The V drive is striped back of the touch screen LCD Problem Possible Causes Corrective Actions The message Media disks getting full appears Delete unused clips and empty the Recycled Bin to make space on the media drives The media disks are reaching maximum capacity 54 T2 Maintenance Manual May 8 2013 8 2013 Storage problems Problem Possible Causes Corrective Actions Rebuild appea
38. restarts in the maintenance mode Connect a mouse or keyboard if necessary After the restart the Maintenance Tools is launched automatically T2 Maintenance Manual 19 Chapter 2 Maintenance Procedures Exiting the maintenance mode CAUTION You must finish a diagnosis using the Maintenance Tools prior to exiting the maintenance mode Restarting from the maintenance mode to the normal mode The operation to switch from the maintenance mode to the normal mode is performed from the Maintenance Tools main screen NOTE You need to launch the Maintenance Tools beforehand For more information refer to Launching the Maintenance Tools on page 22 1 In the Maintenance Tools main screen select CommandCenter under Next Boot Mode r Maintenance Tools 2 1 0 4 oles Harddisk Data System Check Disk Defragment Intel R Rapid Storage Technology Disk Management Next Boot CommandCenter Maintenance Restart Shutdown 2 Click Restart After the restart the CommandCenter is launched automatically Starting up the system without exiting the maintenance mode This section describes the procedure to restart your system in the maintenance mode from the Maintenance Tools main screen NOTE If the Maintenance Tools is not running in the maintenance mode performing the normal restart operation from the Windows desktop will restart your system without exiting th
39. rs in Status on the BIOS screen during T2 startup 8 Press Playback Record stops The performance is low The icon EZ is displayed at the right of the screen for the Front Panel Mode or on the status bar of the Workstation Mode Running RAID re building The RAID rebuild function is automatically executed if the T2 comes to an abnormal end such as if the main power fails or if you hold down the power switch to terminate the T2 forcefully when used the T2 last time Wait until the RAID rebuild completes until 100 appears on the screen Degraded or Failed appears in Status on the BIOS screen during T2 startup The icon appears at the right of the screen for the Front Panel Mode or on the status bar of the Workstation Mode The T2 starts up in the maintenance mode even when starting up in the normal mode RAID system has some problem Contact Grass Valley Support T2 Maintenance Manual 55 Chapter 2 Troubleshooting Problems 56 Checking the storage system The following section provides guideline for investigating problem areas related to the storage system Use this section if you have problems with media input and or output that are intermittent or seem to be related to certain usage patterns Problem Possible Causes Corrective Actions Symptoms can include the video recording stop or black video a
40. sing the Maintenance Tools on page 22 Launching the Maintenance Tools on page 22 Closing the Maintenance Tools on page 22 Media drive maintenance on page 23 Data maintenance on page 26 System related maintenance on page 32 Using the Windows desktop on page 36 Restoring to the factory default condition on page 37 T2 Maintenance Manual 17 Chapter 2 Maintenance Procedures Cleaning the touch screen LCD Build up of foreign objects such as soil and dust or dirt such as fingerprints on the touch screen LCD may cause malfunction Perform cleaning ofthe touch screen LCD periodically noting the following points The surface of the touch screen LCD must be wiped with a clean cloth dampened with a mild detergent Do not apply a detergent directly onto the touch screen LCD Do not use any detergent containing abrasives Abrasives may scratch the surface of the display and decrease its visibility Avoid getting water on the surface of the touch screen LCD Moisture entered into the system will cause a failure Starting and exiting the maintenance mode The T2 has the following startup modes normal and maintenance modes Start up your system in the appropriate mode depending on the purpose of use Normal mode The CommandCenter is launched automatically allowing you to perform operations such as recording playback or editing Maintenance mode The Maintenance Tools is launched automatically all
41. software for performing maintenance procedures such as running a failure diagnosis on the T2 or backing up data You can perform the following procedures using the Maintenance Tools Refer to the specific topics for more information Media drive maintenance Media disk error checks on page 23 Defragmentation of media disk on page 24 Data maintenance Checking the data consistency on page 26 Initializing the data on page 28 Backing up the data on page 29 Restoring the data on page 31 System related maintenance Acquiring the system information on page 32 Exporting log files on page 34 Date and Time on page 35 Launching the Maintenance Tools The Maintenance Tools is launched automatically when you start the maintenance mode This section describes the procedure to the launch the Maintenance Tools again when the Maintenance Tools is closed in the maintenance mode from the Windows desktop For more information on how to start the maintenance mode refer to Starting the maintenance mode on page 19 NOTE A mouse must be connected to your T2 beforehand 1 Double click the Maintenance Tools icon on the Windows desktop NOTE You can also launch the Maintenance Tools by double clicking C Eiger Eiger Mainte ToolMain exe The Maintenance Tools is launched Closing the Maintenance Tools This section describes the procedure to close the Maintenance Tools and to display the Windows desktop
42. t playout frozen video slow performance or inconsistent media access The following causes can occur on their own or in combination to produce the problem Disk oversubscription This occurs when requests to the media disk exceed the disk s bandwidth capabilities This generally occur in extreme cases when a combination of high bandwidth operations are taking place such as JOG shuttle record play on multiple channels High CPU activity in Windows This occurs when activities on the Windows operating system over tax the capabilities of the motherboard processor This commonly happens when unsupported software has been installed that competes with the T2 applications Virus scanners and screen savers can cause this type of problem since they can start automatically and consume system resources Disk faults This occurs when a media disk is severely fragmented or has a bad blocks that interfere with some but not all media operations For example a particular clip can be written on a bad block so the problem occurs only on that clip 1 When you install the unsupported application software uninstall them 2 If the problem persists try to re create the problem Identify all the interactions that affected the system and run all the same operations as when the error occurred Investigate the functions that seem to push the system into the error state If you determine that certain simultan
43. ta after the recovery is completed For detailed instructions refer to Initializing the data on page 28 NOTE Media files in the data drive V drive cannot be used as they are even after the recovery is completed Copy the media files to the external storage device and then import them using the CommandCenter For detailed instructions refer to the T2 User Manual T2 Maintenance Manual 43 Chapter 2 Maintenance Procedures 44 T2 Maintenance Manual May 6 2013 3 Troubleshooting Problems If you think there is something wrong broken with your T2 go through the following preliminary steps Step 1 Check configurations on page 46 Step 2 Check connections and external equipment on page 46 Then use the following topics to troubleshoot specific problem areas Shutdown restart problems on page 46 Checking external equipment on page 47 PC monitor problems on page 47 Keyboard problems on page 47 Mouse problems on page 48 Motherboard BIOS startup on page 48 Windows startup on page 50 T2 system startup on page 50 I O board unit problems on page 50 Front panel problems on page 51 Touch screen LCD and control buttons problems on page 51 2 5 inch removable SSD bay problems on page 51 Video problems on page 52 Audio problems on page 52 Timecode problems on page 53 Operational problems on page 53 System problems on page 54 Storage probl
44. the keyboard and then press the Enter key 9 Select the recovery UFD using the 1 or key on the keyboard and then press the Enter key 10 Make sure that Boot Option 3 is set to Disabled If Disabled is not set set it to Disabled 11 Press the F10 key on the keyboard The Save amp reset screen appears 12 Select Yes using the or key on the keyboard and then press Enter key 8288 The 2 restarts When the names of HDD or SSD for data are not displayed in POST screen after restart check a status Refer to Media disk problems on page 54 If the problem persists contact Grass Valley Support May 8 2013 T2 Maintenance Manual 49 Chapter 2 Troubleshooting Problems Windows startup After the motherboard startup processes complete the Windows operating system starts up Normally the Windows operating system completes its processes automatically without the need to press keys or respond to messages The T2 is set to automatically log on without any input Ifthe Windows startup screen does not proceed automatically or if a message appears that requires your input it indicates a problem at the operating system level If the problem cannot be corrected with a supported procedure such as networking the Windows operating system is not operating as it should To correct problems of this nature restore your system software Refer to Restoring to the factory default conditio
45. tive To locate the support representative for your country visit the Product Support Web page on the Grass Valley Web site www grassvalley com support 10 T2 Maintenance Manual May 8 2013 Grass Valley Product Support valley END OF LIFE PRODUCT RECYCLING NOTICE Grass Valley s innovation and excellence in product design also extends to the programs we ve established to manage the recycling of our products Grass Valley has developed a comprehensive end of life product take back pro gram for recycle or disposal of end of life products Our program meets the requirements of the European Union s WEEE Directive the United States Environmental Protection Agency and U S state and local agencies Grass Valley s end of life product take back program assures proper disposal by use of Best Available Technology This program accepts any Grass Valley branded equipment Upon request a Certificate of Recycling or a Certificate of Destruction depending on the ultimate disposition of the product can be sent to the requester Grass Valley will be responsible for all costs associated with recycling and disposal including freight However you are responsible for the removal of the equipment from your facility and packing the equipment to make it ready for pickup For further information on the Grass Valley product take back system please contact Grass Valley at 800 80 80 20 20 or 33 1 48 25 20 20 from most other countries I
46. uses Corrective Actions After the Grass Valley logo is displayed second time during T2 startup is displayed at the left of the screen and the system stops After the Grass Valley logo is displayed during T2 startup a message Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key is displayed and the system stops The startup priority of the SSD for the system and the HDD SSD for the data is in reverse order Use the following procedures to change the BIOS settings 1 Press the F2 key on the keyboard to display the BIOS screen 2 Press the F9 key on the keyboard The Load Optimized Defaults screen appears 3 Select Yes using the or gt key on the keyboard and then press the Enter key 4 Move to the Boot tab using lt or key on the keyboard 48 T2 Maintenance Manual May 6 2013 Motherboard BIOS startup Problem Possible Causes Corrective Actions 5 Select Hard Drive BBS Priorities using the T or key on the keyboard and then press the Enter key en ant eh Rent Hard Drive B85 Priorities 6 Select Boot Option 1 using the or key on the keyboard and then press the Enter key 7 Selectthe SSD for the system using the 1 or key on the keyboard and then press the Enter key 8 Select Boot Option 2 using the 1 or 1 key on
47. verview descriptions 14 P Password 19 PC monitor Troubleshooting 47 Product damage precautions 5 R RAID Troubleshooting 55 Recovery 37 Recovery UFD 37 Restart problems 46 Restoring the default system 37 RJ 45 LAN port LEDs 15 S Safety terms and symbols 6 Service safety summary 7 Shutdown problems 46 Status indicators 15 Storage system Troubleshooting 56 Support Contacting 10 System Information 32 Maintenance 32 Startup 50 Troubleshooting 54 T Tests I O board unit 50 Timecode Troubleshooting 53 Touch screen LCD Cleaning 18 Troubleshooting 51 Troubleshooting Preliminary steps 45 T2 Maintenance Manual V Ventilation 5 Video Troubleshooting 52 W Windows Desktop 36 Startup 50 May 8 2013
48. will be checked 4 Make sure that the data you want to restore are checked under Restore Targets Uncheck any item that does not need to be restored 5 Click Restore 6 Click Yes when the confirmation message is displayed The restore begins 7 When you see the completion message click OK 8 Click Close Data Restore screen is closed System related maintenance Acquiring the system information You can acquire the system information of the Windows OS such as the hardware information components and software environment and save it in text format 1 In the Maintenance Tools main screen click the System tab r 1 Maintenance Tools 2 1 0 4 at Harddisk Data System Information Log Export Date and Time Next Boot CommandCenter Maintenance Restart Shutdown 32 T2 Maintenance Manual May 8 2013 Using the Maintenance Tools 2 Click System Information gt Maintenance Tools 2 1 0 4 olez Harddisk Data System System Information Log Export Date and Time Next Boot Mode CommandCenter Maintenance Restart Shutdown 3 Click to specify the destination to save the system information and a file name System Information Save to C Users T2 User Documents Sysinfo201 3051 4 txt Save Close 4 Click Save The progress bar shows the status of the system i
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