4. Alignment & Troubleshooting
Contents
1. Repair or replace the GND terminal Check the path between Main board and HVPS Repair or replace the defective component or board Alignment amp Troubleshooting Transfer voltage OK on the transfer roller NO shaft YES Are the NO ba a gt Repair or replace terminal correct Replace HVPS or repair defective component lt Developing 450V and supplying NO Is the connection NO ym Repair or replace terminal 600V voltage terminal OK are OK YES YES Replace HVPS or repair defective component y D th Transfer roller might be out of its location ine over NO gt Locate the roller into its place the toner s guaranty gt life This could occurs when he power of LSU is low or the density is low due to the obstacles on the window gt Replace LSU or clean the window Replace the toner cartridge Service Manual E Samsung Electronics Alignment amp Troubleshooting All Black Check the path among video NO p controller engine board HVPS LSU for the shortage or open gt Repair or replace the boards Does the video data line to LSU transit to High Low when printing All black in NO printing area YES YES Replace LSU Is charge voltage supplied from HVPS2. Service Manual E Samsung Electronics Alignment amp Troubleshooting Black Spot When taking out the toner cartridge toner leaks Bad image removes by scratching No The problem gt randomly occurred due to the toner fallen gt Clean the Is it regular interval of 38 3mm VES YES YES machine Vv Vv Vv The problem occured Toner leaks and much Check toner is stuck onto since the obstacles toner material dropped the P R or H R in fuser stuck to charge roller onto the paper gt gt Clean it or replace gt Clean the Charge Roller Replace the toner cartridge and then reprint Service Manual CD Samsung Electronics Alignment amp Troubleshooting Horzontal Band The OPC is damaged under the direct sunlight for around 5 minutes gt If the same problem persists in 10 hours replace the drum cartridge Black band is far about 6 5mm from white band NO Black band Problem of internal contacts in OPC gt Replace the drum cartridge NO This occurs when no gt gt Hsync at LSU gt Replace LSU The black band has regular interval YES Problems of terminal contact NO transfer voltage supplying P and transfer roller s due to the charge roller is ruined 38 3mm gt Repair replace HVPS YES drum cartridge 7
3. Sounds the gt Replace boards The solenoid defected gt Replace it The Main PBA board defected The pick up unit is gt gt assembled wrong gt Re assemble or replace the unit solenoid on when starts de print o Does the NO paper move paper move more than NO Feeder NO sensor is assembled Too many papers in the feeder YES y The sensor and reverse YES y Switch them fit the paper width Paper end curled gt Main PBA defected gt Repair replace Reduce the amount and re test Paper guides Take out the paper and re insert YES lt NO b Does the extender pulled out Pull out the extender i Use the recommended and quality paper lt Recommendation gt Use the MPF for the thick paper such as envelope Service Manual and cardstock Samsung Electronics Alignment amp Troubleshooting Paper Jam Jam 1 Paper NO Paper Check the actuator exists and its stopped before stopped before operation and around the Main PBA the OPC the fuser gt Replace YES YES Check the LSU and Check the roller if it has the defect Is the paper NO NO and ribs of fuser replace it rolled around the multiple pages are i
4. Change to Normal and test NO Same at Normal gt END orks correctly NO Repair or replace the defective with 450V of Bias gt component Toner over supply due to the NO adjustment fault of metering blade in toner cartridge gt Replace toner cartridge Works correctly after replaced LSU The power of LSU is set high or internal problem gt Replace LSU or adjust volume Service Manual ca Samsung Electronics Alignment amp Troubleshooting Barkground Recommended paper used Print 20 to 30 pages using the recommended paper YES Adjust voltage or replace HVPS Repair or replace after checking the terminals contacts Transfer charge and developing voltage are OK Same problem occurs Operating storage atmosphere is too high temperature humidity Dirty or dust around the charge roller Solve the problem under the recommended condition 10 32 degree Centigrade Clean the charge roller or replace step up device terminal after check Check Terminals or contacts and transfer roller springs are misplaced gt Repair or replace transfer roller etc Check if the LED of PTL in front of the transfer roller is on when it presses the top cover switch on purpose
5. Alignment amp Troubleshooting 4 Alignment amp Troubleshootin 4 1 Alignment and Adjustments 4 1 1 Control panel overview ID Copy You can copy both sides of the ID Card like a driver s license to a single side of paper Direct USB Allows you to directly print files stores on a USB memory device when it is inserted into the USB memory port on your machine Display screen Shows the current status and prompts during an operation Shows the status of your machine Activates Fax mode Activates Copy mode 7 Scan Email Activates Scan mode Confirms the selection on the screen Arrow Scroll through the options available in the selected menu and increase or decrease values Enters Menu mode and scrolls through the available menus Sends you back to the upper menu level Numeric keypad Dials fax number and enters the number value for document copies or other options Address Book Allows you to store frequently used fax numbers and email addresses or search for stored fax numbers or email addresses Redial Pause In standby mode redials the last number Also in edit mode inserts a pause On Hook Dial Performs same as you hold a handset under the telephone line is engaged Stop Clear Stops an operation at any time The pop up window appears on the screen showing the current job that the user can stop or resume Power Saver Sends the machine into power saver mode You
6. NO gt Repair or replace HVPS YES Is the Hsync signal received in LSU NO gt Replace LSU YES AA Charge part s contact is bad gt Repair or replace the drum cartridge Service Manual ca Samsung Electronics Alignment amp Troubleshooting Vertical White Line Band The ribs in fuser or toner on the roller may invoke the image NO problem gt Replace the fuser cover or the defective part Check if the printout is still has the same problem even right after passed through the transfer roller White line missing definitely The image is originally black or the YES black part is far close to the top YES gt Use the pattern which has the image below bigger than 10mm from the top y y Dirt of dust stuck onto the Toner material might be stuck to window of internal lens of LSU blade in the developer inside and it gt Clean it or replace LSU prevents toner supply gt Replace the toner cartridge Preventive obstacles through the path between OPC of Check both if the toner cartridge s toner cartridge and LSU prevent the counter is over its guaranty and path gt Remove the obstacles amount of the toner material gt Replace the toner cartridge Service Manual c Samsung Electronics Alignment amp Troubleshooting Dark Image NO Dark selected via RCP
7. Stamp Rcv Name Auto Reduction O 003020 DRPD Mode Waiting Ring Long Edge Short Edge n ff ff n ff ff n ff Service Manual Samsung Electronics Alignment amp Troubleshooting 4 1 3 3 Fax Setup Changing the fax setup options Your machine provides you with various user selectable options for setting up the fax system You can change the default settings for your preferences and needs To change the fax setup options Press Fax Press Menu on the control panel Press the up down arrow to highlight Fax Setup and press OK Press the up down arrow until the fax setup item you want highlights and press OK Press the up down arrow until the option you want highlights and press OK Press the up down arrow until the desired status appears or enter the value for the option you have selected and press OK If necessary repeat steps 4 through 6 8 Press Stop Clear to return to ready mode Oo 01 MD N Sending OPTION DESCRIPTION Redial Times You can specify the number of redial attempts If you enter 0 the machine will not redial Redial Term Your machine can automatically redial a remote fax machine if it was busy You can set an interval between attempts Prefix Dial You can set a prefix of up to five digits This number dials before any automatic dial number is started It is useful for accessing a PABX exchange ECM Mode This mode helps with poor line quality
8. and solve the problem if necessary 4 If Check Status still appears repeat above steps e If a message is not in the table reboot the power and try the printing job again If the problem persists call for service e When you call for service provide the service representative with the contents of display message Some messages may not appear in the display depending on options or models e xxx indicates the media type BOOTP problem There is a problem with the Check your network environment BOOTP has a network You can change the network setting to problem Reconfigure DHCP or STATIC DHCP static IP BOOTP problem There is a problem with the Check your network environment BOOTP has a network You can change the network setting to problem DHCP or STATIC Switching to Auto IP Connection Error Connection with the SMTP server Check the server settings and the network failed cable Data Read Fail Time expired while reading date Try again Check USB key Data Write Fail Storing to the USB memory failed Check the available Check USB key USB memory space DHCP problem There is a problem with the Check your network environment DHCP has a problem network You can change the network setting to Reconfigure BOOTP BOOTP or STATIC static IP DHCP problem There is a problem with the Check your network environment DHCP has a problem network You can change the network setting to Switching to Auto IP BOOTP or STATI
9. Samsung Electronics Alignment amp Troubleshooting Network Menus Depth 1 Depth 2 Depth 3 som omai S am I S o Fiom Ha O S woma S Wireless for only WLAN Setting Wizard Search ListTestSSID WLAN Security wireless model Authentication Edit SSID Operation Mode o WLAN Signal Excellent Very Good Good Low Very Low No Signal o o Clear Settings Clearing Yes No Network Info Printing Yes No Service Manual Co Samsung Electronics Alignment amp Troubleshooting 4 1 3 7 Network You may set up the network with the machine s touch screen Before doing that you must have the relevant information concerning the type of network protocols and computer system you use If you are not sure which setting to use contact your network administrator to configure this machine to the network Press Menu on the control panel Press the up down arrow to highlight Network and press OK Press the up down arrow until the setup option you want highlights and press OK Press the up down arrow until the setting you want highlights and press OK Repeat steps 3 through 4 as needed Press Stop Clear to return to ready mode Oar WN A OPTION DESCRIPTION TCP IP Select appropriate protocol and configure parameters to use the network environment Ethernet Speed Configure the network transmission speed Clear Settings Reverts the network settings to the default values This list shows
10. Scan Count Engine Footer Off On Enter Password Machine Test Switch Test REDUCE PANEL COMPLETE PANEL Test Param Set Modem Test Dram Test Rom Test Pattern Test EDC NVM Read Write NVM Initial Test Routines Adjust Shading Shading Test Restart Machine TEST USB HOST Report All Report Protocol Shading amp Print Supplies Info Configuration Error Info Usage Page ComponentCheck Service Support Service Manual Samsung Electronics Alignment amp Troubleshooting Data Setup Send Level You can set the level of the transmission signal Typically the Tx level should be under 12 dBm Caution The Send Fax Level is set at the best condition in the shipment from factory Never change settingsarbitrarily DTMF Level This is a setting value of the High level tone and low level tone at DIMF mode Not dial mode Pause Time It shows the delay time when receving the pause input at auto dial Dial Mode This function can choose dial method Default Dial Dial Pulse Modem Speed You can set the maximum modem speed Communication is done with modem speed automatically set at lower speed when communicating with a slower speed modem since communication is done on the standard of the side where modem speed is low for transmission reception It is best set 33 6Kbps as default setting Error Rate When the error rate is about exceed the set value the Baud rate automatically adjusts to 2400 bps This ensures
11. Scan Page Counts x 0 Toner Cartridge Information Toner Remaining 99 Equivalent page printed 56 Pages Average Area Coverage 4 51 Dotcounts 77990000 Page Count 61 Motor on time 168 sec 100 Life Remaining Clear Toner 0 Replaced Toner Counts Ps Supplier ID MT583DOM Capacity gt 4K Supplier SAMSUNG KOREA Serial CRUM 08090577577 Product Date 20080905 Installed Date 20081006 Service Manual Samsung Electronics Alignment amp Troubleshooting 4 1 5 Clearing Paper Jams Occasionally paper can be jammed during a print job Some of the causes include e The tray is loaded improperly or overfilled e The tray has been pulled out during a print job The front cover has been opened during a print job Paper was used that does not meet paper specifications e Paper that is outside of the supported size range was used If a paper jam occurs LCD window will show the error message Find and remove the jammed paper If you don t see the paper open the covers Do not use a pinset or a sharp metal tool when removing a jam The covering of a metal part can be removed which can cause an electric leakage Description of ENGINE JAM type Layout 1 JAM 0 Paper empty sensor Feed sensor 2 JAM 1 Feed sensor Exit sensor 3 JAM 2 Exit sensor 4 Duplex Jam 1 Duplex sensor 5 Duplex Jam 0 Duplex sensor Feed sensor AN eat EXIT SENSOR Service Manual
12. Unfold the duplex guide fully and release the pressure lever on each side If you do not see the jammed paper or if there is any resistance when 3 Open the rear door 4 If you see the jammed paper push the pressure lever on each side up and remove the paper Skip to step 9 7 While pushing the fuser lever to the right open the fuser door If you still do not see the paper go to the next step Service Manual Samsung Electronics Alignment 8 Troubleshooting 8 Pull the jammed paper out In the duplex unit area If the duplex unit is not inserted correctly a paper jam may occur Make sure that the duplex unit is inserted correctly 1 Pull the duplex unit out of the machine 9 Return the lever door and guide to their original position 10 Close the rear door Printing automatically resumes If the paper does not come out with the duplex unit remove the paper from the bottom of the machine Service Manual CD Samsung Electronics Alignment amp Troubleshooting Insert the duplex unit into the machine 5 Pull the jammed paper out If you still do not see the paper go to the next step 6 Fold the duplex guide and close the rear door 3 Open the rear door 4 Unfold the duplex guide fully Service Manual CD Samsung Electronics Alignment amp Troubleshooting 4 1 6 Abnormal Image Printing and Defective Roller If abnormal image prints periodically che
13. again One Page is configured mail size Too Large Service Manual CD Samsung Electronics Alignment amp Troubleshooting Memory Failure At system booting memory is not Enter the Tech mode Check the Dram Test Error 10 001 read If the memory is defective replace it Turn off then on Memory Full The memory is full Print or remove the received fax data in the Fax memory is full memory Print or remove received fax job Network problem Communication problem occurred Replace the PBA MAIN Communication with network board problem occurred with network board Network Problem Network cable is not connected Connect the machine to the network with a Network cable is network cable not connected Check it Network Problem Network card is not installed 1 Turn off the machine and reboot it Network card is 2 Replace the PBA MAIN not installed Check it Output bin Full The document output tray is full Remove the paper from output tray Output bin Full Remove printed paper Original paper Jam The load original has jammed in 1 Remove all documents on DADF Original paper jam the document feeder 2 Open the DADF door and remove the inside of scanner jammed paper Remove Jam Over Heat error Atwarm up the temperature Measure the resistance value of the Error 02 002 keep up the lower temperature thermostat Is it infinite Replace the Turn off then on for regular time thermostat At warm up after tem
14. and makes sure any faxes you send are sent smoothly to any other ECM equipped fax machine Sending a fax using ECM may take more time Send Report You can set your machine to print a confirmation report showing whether a transmission was successful how many pages were sent and more The available options are On Off and On Error which prints only when a transmission is not successful Image TCR This function allows users to know what fax messages have been sent by showing sent messages in the transmission report The first page of the message is turned into an image file than is printed on the transmission report so the users can see what messages have been sent However you can not use this function when sending fax without saving the data in the memory Dial Mode This setting may not be available depending on your country If you cannot reach this option your machine does not support this feature You can set the dial mode for your machine to either tone dialling or pulse dialling If you have a public telephone system or a private branch exchnage PBX system you may need to select Pulse Contact your local telephone company if you are not sure which dial mode to use If you select Pulse some phone system features might not be available It can also take longer to dial a fax or phone number Service Manual Samsung Electronics Alignment amp Troubleshooting Receiving OPTION DESCRIPTION You can select the defaul
15. can also turn the power on and off with this button Starts a job Service Manual D Samsung Electronics O O xe lt U er Q IE EI 5 6 EA gt 10 i 18 Alignment amp Troubleshooting 4 1 2 Understanding The Status LED The color of the Status LED indicates the machine s current status Status Description Off The machine is off line The machine is in power saver mode When data is received or any button is pressed it switches to on line automatically Blinking When the backlight slowly blinks the machine is receiving data from the computer When the backlight blinks rapidly the machine is printing data on The machine is on line and can be used Blinking A minor error has occurred and the machine is waiting for the error to be cleared Check the display message When the problem is cleared the machine resumes The toner cartridge is near the end of its life Order a new toner cartridge You can temporarily improve print quality by redistributing the toner e The toner cartridge is totally empty Remove the old toner cartridge and install a new one e A paper jam has occurred The cover is opened Close the cover e There is no paper in the tray Load paper in the tray The machine has stopped due to a major error Service Manual CD Samsung Electronics Alignment amp Troubleshooting 4 1 3 Menu Overview This chapter explains the menu item If you wan
16. check the pick up clutch If Pickup roller is rotating but the paper is not feeding replace the pick up rubber Check the feed sensor If it is defective replace it Remove the paper from tray1 If pick up roller does not rotate check the pick up clutch If pickup roller is rotating but the paper is not feeding replace the pick up rubber Check the feed sensor If it is defective replace it Remove the paper from tray2 If pick up roller does not rotate check the pick up clutch If pickup roller is rotating but the paper is not feeding replace the pick up rubber Check the feed sensor If it is defective replace it Load the papers in the MP Tray Check the MP empty sensor on EDC mode If it is defective replace it Load the papers in the Tray1 Check the Tray1 empty sensor on EDC mode If it is defective replace it Load the papers in the Tray2 Check the Tray2 empty sensor on EDC mode 3 If it is defective replace it You can select the option between Continue or Cancel If you select Cancel the printing job will stop Load the correct paper in the tray If you select Continue printing job will continue You can select the option between Continue or Cancel If you select Cancel the printing job will stop Load the correct paper in the tray If you select Continue printing job will continue Service Manual Co Samsung Electronics Alignment amp T
17. gt If not replace PTL END NO Replace the toner cartridge NO YES Yy Internal blade or supplying part of the toner cartridge is defective gt Replace the toner cartridge Service Manual Samsung Electronics Alignment amp Troubleshooting Is it regular interval of 47mm as transfer roller Is it regular interval of 76 5mm Is it regular interval of 39mm A specific part of the transfer roller has ruined or its resistance value is changed Check HVPS gt Replace transfer roller contacts and HVPS s self Trancier Transfer roller cannot force output voltage is set to regularly due to the gears gt If failed standard eccentricity of transfer roller repair replace gt Replace the defective HVPS VES component Developing supplying voltage NO normal 450V 650V YES y Irregularity of NIP Repair or replace HVPS between rollers in Check and Repair or toner cartridge replace the terminal gt Replace toner cartridge contacts Bias voltage Adjust the Bias voltage is OK 450V or replace HVPS NO Operating storage temperature is too low or not recommended There may be a problem in toner layer control in toner cartridge gt Replace the toner cartridge Use the machine with recommended paper and at condition
18. guide Toner Not Installed The toner cartridge is not installed Install the toner cartridge Toner cartridge is not installed Install it Tray2 has a problem The machine cannot communicate 1 Check the cable connecting the machine Communication the optional tray 2 and the optional tray 2 problem occurred with Replace the PBA of the tray2 Tray2 Replace the MAIN PBA Tray2 Not Installed The optional tray2 is not installed Re install the tray2 Tray2 is not installed Check the cable connecting the machine and the optional tray 2 Replace the PBA of the tray2 Replace the MAIN PBA Service Manual ca Samsung Electronics 4 2 Troubleshootin Alignment amp Troubleshooting 4 2 1 Procedure of Checking the Symptoms Before attempting to repair the printer first obtain a detailed description of the problem from the customer No Power No Power Module error Yes Main PBA error LCD Panel error No Yes Refer to LE Yes No lt No Refer to Solution Yes ND gt of 4 2 2 3 Print Quality Error Massage lt Chapter 4 1 7 gt Service Manual Samsung Electronics Alignment amp Troubleshooting 4 2 2 Solution 4 2 2 1 Scanner COPY PROBLEM ITEMS TO BE CHECKED HOW TO SOLVE White copy Check the Scan Cover open e Room light can transit a thin original e Check shading profile Remake shading prof
19. information on your machine s network connection and configuration a This menu only appears when an optional wireless network interface has been installed Wireless Configure the wireless network environments Service Manual co Samsung Electronics Alignment amp Troubleshooting 4 1 4 Tech Mode In service tech mode the technician can check the machine and perform various test to isolate the cause of a malfunction While in Tech mode the machine still performs all normal operations To enter the Tech Mode To enter the Tech Mode press Menu 1 9 3 4 Menu in sequence and the LCD briefly displays Tech Mode the machine has entered service tech mode After entering the tech mode select the item you want by using a button on control panel Below picutre shows to select the motor item in Test Routine Tech Mode Data Setup Machine Test Machine Test Pattern Test Shading Test NVM Read Write NVM Initial Test Routines Test Routines 100 Motor 101 Clutch 102 Sensor Service Manual E Samsung Electronics Alignment amp Troubleshooting Tech Mode Menu Map Depth 1 Depth 2 Depth 3 Depth 4 9 15 12 Hi xx Lo xx Data Setup Send Level DTMF Level Pause Time Dial Mode Modem Speed Tone 33 60 10 Tone Pulse 33 6 28 8 14 4 12 0 9 6 4 8 Error Rate 5 10 Clear All Mem Toner Low Level 1 30 10 Clear Count Total Page Count FLT Scan Count ADF
20. ssd ARSULTS i tf FTT POEL POSITION BI Service Manual E Samsung Electronics Alignment amp Troubleshooting Test Routines EDC sub menu Depth 1 State Displayed On Off On Off On Off On Off On Off 100 Motor 0000 Main BLDC 0120 Exit Mot Fwd 0140 Dup Mot Fwd 0150 Dup Mot Bwd 0160 Dup Fan1Run 0260 SMPS Fan Start Stop Deve Fan run On Off 101 Clutch 0000 MP Feed Clutch Engages drive to pick up a paper from bypass On Off Tray MP Tray 0010 Tray1 Pickup Engages drive to pick up a paper from tray1 On Off 0020 Tray2 Pickup Engages drive to pick up a paper from tray2 On Off Optional 0050 Registration Engages drive to registartion rolls On Off 0130 Tray2 Feed Mot Tray2 Feed Motor On Off On Off 0170 OutBin Full Detect when paper is at outbin full sensor On Off 102 Sensor 0010 Tray1 Empty Detect when paper is in Tray1 High low Depth 2 Meaning Main BLDC Motor is On Off Exit Motor Forward Fast On Off Duplex Motor Forward On Off Duplex Motor Backward On Off Start Stop Duplex Fan1 run 0080 Tray2 Empty High low 0280 MP Empty Detects when paper is in Bypass Tray MP High low Tray Detect when paper is in tray2 0290 Feed Sensor 0360 Regi Sens 0370 Exit Sens 0380 Dup Jam1 105 MHV Bias 0030 B MHV Bias Detect when a paper is at Feed sensor High low High low High low High low Onloff Detect when a paper is at Regi sensor Detect when a paper is at Exit sensor Detect when a pap
21. 6 5mm interval y The OPC is damaged due to the irregular transfer voltage of HVPS gt Repair replace HVPS gt f the same problem persists replace the drum cartridge Service Manual CD Samsung Electronics Alignment amp Troubleshooting Irregular Density OK after taking out and rocking the toner cartridge YES y lt is over the guaranty life of toner cartridge Check the counter and replace it Service Manual 4 60 Samsung Electronics When gray pattern printing irregular density persists YES Bad images around the no image area YES y Defective agitator in NO the toner supplying part of the toner cartridge gt Replace the toner cartridge transfer charge developing voltage drops while printing Check if the guide deve YES spring works OK and repair repalce y Check high voltage output and repair replace terminals HVPS NO 1 Clean the window of LSU 2 Light distortion due to the mirror ruined or LSU s diffused reflection gt Replace LSU Irregularity of toner supply from the toner cartridge gt Replace the toner cartridge Alignment amp Troubleshooting White Spot Too high voltage supplied due to the setting error of transfer voltage gt Adjust replace HVPS Transfer voltage
22. C Door is open The front door is not securely Close the door If the message Close it latched is not disappeared check the below steps Check that the door switch is pushed Check that the LCD message is changed by door switch action Service Manual CD Samsung Electronics Alignment amp Troubleshooting Fax memory is Fax memory is almost full Press the left right arrow to highlight Cancel almost full or Start then press OK If you select Cancel the machine stops the fax job If you select Start the machine only sends scanned documents of the fax job Fax unit error The fax card is not installed 1 Check the Fax card connector Error 10 002 properly or is out of order 2 Replace the Fax Card Turn off then on 3 If the problem persists replace the PBA MAIN File Format is Not The selected file format is not Use the correct file format Supported supported Group Not Available You have tried to select a group Use a speed dial number or dial number location number where only a manually using the number keypad single location number can be used such as when adding locations for a multiple send operation IP Conflict The IP address is used elsewhere Check the IP address or obtain a new IP This IP address address conflicts with that of other system Jam bottom of duplex Paper has jammed during duplex 1 Remove the duplex unit and remove the printing jammed paper 2 Open the rear door and re
23. Samsung Electronics Alignment amp Troubleshooting Description of ENGINE JAM type Simplex Leading edge of media does not arrive at registration within a certain time after pick up If fails at a time it tries pick up again Leading edge of media does not arrive at Exit Sensor within a certain time after registration Trailing edge of media does not leave Exit Sensor within a certain time after touching registration Pull out cassette Remove jammed paper Open front cover Pull out toner cartridge Remove jammed paper Open rear cover Pull down jam lever on fuser unit and open fuser cover Remove jammed paper from exit m Description of ENGINE JAM type Duplex Trailing edge of media leaves Exit Sensor and does not arrive at Duplex Sensor Leading edge of media does not arrive at registration within a certain time after touching Duplex Sensor 1 Open rear cover 2 Remove jammed paper OR 1 Pull out duplex unit 2 Remove jammed paper from duplex unit 1 Open rear cover 2 Remove jammed paper OR 1 Pull out duplex unit 2 Remove jammed paper from duplex unit Service Manual Samsung Electronics Alignment amp Troubleshooting In Tray 1 In optional tray 2 1 Open and close the front door The jammed 1 Pull out optional tray 2 paper is automatically ejected from the machine If the paper does not exit go to the next step 2 Remove the jam
24. Sets the color mode Sets the file format in which the image is to be saved If you select TIFF or PDF you can select to scan multiple pages Resolution Sets the image resolution Service Manual Co Samsung Electronics Alignment amp Troubleshooting System Setup Machine Setup Machine Faro Fax 12 31 2004 MDY Clock Mode 12 Hours FRANCAIS Espanol Scan Power Save Portugues E Portugues B Nederlands Suomi Job Timeout 0 300 sec 15 Dansk High 1 Cestina Auto Continue Svenska Turkce Auto Tray Switch ll B01 Toner Save Default Mode Copy Fax Import Setting Address Book Setup Data Export Setting Address Book Setup Data Service Manual Co Samsung Electronics Alignment amp Troubleshooting System Setup Paper Setup Paper Size Paper Type Tray 1 2 Letter USA Tray 1 2 Plain Paper ISO B5 Archive K 4 UK MP Tray Plain Paper Letter gt Legal gt Oficio gt Folio gt A4 gt IsoB5 gt JisB5 gt Statement gt Execu tive gt A5 gt A6 gt Monarch ENV gt DL Env gt C5 Env gt C6 Env gt No 10 Paper Source Env gt Post Card gt Custom Copy Tray Tray 1 Tray 2 MP Tray Tray Confirm METAL selle ua Tray 2 Tray1 2 Auto Service Manual Samsung Electronics Alignment amp Troubleshooting System Setup Sound Report Maintenance Clear Setting Sound Volume Maintenance Key Sound On CLR Empty Msg In case of occuring Toner Low Alarm Sound Ignore Toner Off of o ooo Com
25. alance 2 Dev roller and OPC or Dev roller and blade s pressure force unbalance 3 Transfer roller s pressure force unbalance of each side 1 Unstable high voltage contact 2 Charge roller s contamination 3 Contamination of heat roller 4 Malfunction of LSU Solution Replace toner cartridge Replace drum cartridge Replace transfer roller Replace drum cartridge Replace toner cartridge and drum cartridge Check left and right spring of transfer roller and the spring pressing the toner cartridge inside the machine Clean each contact and check good contact Clean charge roller Replace fuser unit Check Main PBA Service Manual E Samsung Electronics No Image No image Self test pattern prints Alignment amp Troubleshooting Aon Self testing Check connection to computer or replace controller Service Manual CD Samsung Electronics is possible Take out the cartridge and prepare the tester for electronic connection Is the OPC terminal of machine is well connected to Frame Does the video data line to LSU transit to High Low when printing The mirror in LSU might be misplaced so the light path to the OPC deviates gt Repair or replace LSU or remove any defective matters in the machine gt next page Retest after replacing the connector or controller board
26. atus 2 C R of drum cartridge is Replace drum cartridge contaminated High voltage output Check every high voltage Pre Transfer Lamp Check the turn on PTL LED crash Bad high voltage contact Clean the inside machine or replace drum cartridge Stains on back of Contamination of transfer roller Clean the transfer roller with vacuum paper Stains of paper path cleaner Pressure roller s contamination Clean the area of paper path with cloth or air cleaner Remove fuser and replace it Poor Fusing Use recommended paper Should use recommended paper Check fusing temperature Check engine controller board If you The machine was under the low have not thermometer measure the tempera ture for a long time thermistor voltage to CPU If 2 3V 5 in printing CPU works well Then disassemble fuser and check the thermistor contact and thermistor Re check after putting the machine in the warm place for certain period Partial blank image 1 Toner is low Replace Toner cartridge not periodic The toner cartridge is out of position 2 Checkand adjust Service Manual ZoD Samsung Electronics Alignment amp Troubleshooting Error Status Partial blank image periodic Different image density left and right 1 Develop roller scar or particle 2 Scar or particle 94 3 mm 3 Transfer roller scar or particle 56 6 mm 1 Charge roller s pressure force unb
27. can Color Scan Color Color Gray Gray Mono Mono M SINGLE TIFF MULTI TIFF Scan Size gt I U UO U 11 UJ Ol Original Type Resolution Scan Color Scan Format SMB Feature Scan Size Original Type Resolution Scan Color Service Manual Samsung Electronics Alignment amp Troubleshooting Scan Menus Scan Setup USB Default Ss s Text Photo E Mail Default FTP Default SMB Default Scan Size AE BB Text Photo Resolution 100 dpi 200 dpi 300 dpi Resolution Scan Format a Scan Format Service Manual CoD Samsung Electronics Alignment amp Troubleshooting 4 1 3 5 Scan Setup Changing the scan setup options To avoid having to customize the scan settings for each job you can set up default scan settings for each scan type Press Scan Email Press Menu on the control panel Press the up down arrow to highlight Scan Setup and press OK Press OK when Change Default highlights Press the up down until the scan type you want highlights and press OK Press the up down until the scan setting option you want highlights and press OK Press the up down arrow until the desired status highlights and press OK Repeat steps 6 and 7 to set other setting options When you have finished press Stop Clear to return to ready mode OMNOOKRWND OPTION DESCRIPTION Sets the image size Original Type Sets the original document s type Scan Color
28. ce Manual E Samsung Electronics Alignment amp Troubleshooting 4 2 2 2 FAX FAX TELEPHONE Precautions PROBLEM ITEMS TO BE CHECKED HOW TO SOLVE TEL LINE e When you press OHD key a insert it correctly into the connection jack CANNOT BE a Check line cord connection called line ENGAGED b Check MAIN LIU harness and b Replace defective parts NO DIAL TONE CN2 of the LIU PBA Cannot MF dial Check MAIN LIU harness Replace defective parts MF dial is Check the LIU PBA e Replace LIU PBA possible but not DP dial Defective fax Check MAIN LIU harness e Replace defective parts transmission e Check hook off Refer to TEL e Refer to TEL LINE CANNOT BE ENGAGED LINE CANNOT BE ENGAGED above above Replace main PBA if abnormal Check transmission path and e Replace LIU PBA reception path of the LIU PBA Replace main PBA Defective e Is the ring checked Replace LIU PBA if it cannot be checked automatic fax e Refer to Defective Transmission e Refer to Defective Transmission reception Service Manual Co Samsung Electronics Alignment amp Troubleshooting 4 2 2 3 Print Qualit Error Status Vertical black line and band No image Light image hd Check Bad blade of Toner cartridge LSU Bad cleaning blade of drum cartridge LSU window contamination Toner cartridge GND OPC is well grounded LSU running well Bias voltage is nor
29. ck the parts shown below 1 OPC Drum 5 Transfer Roller 2 Charge Roller O Heat Roller 13 Supply Roller Cd Pressure Roller1 O Developing Roller O Pressure Roller2 Roller Abnormal image period Kind of abnormal image 4 Develop Roter s mm horonal density band Ps TransferRoter r m Black side cotaminatontansfr faut 6 HeatRoter r mm Blckspotanatusergnost 6 Pressure Role so2mm Back side contamination Service Manual c Samsung Electronics Alignment amp Troubleshooting Repetitive defect Image check page Print this page Align the this page and the printed defect image and find the defective roller Start line Charge Roller Develop Roller Transfer Roller S UOO Pressure Roller2 Supply Roller Pressure Roller1 OPC Drum Heat Roller Service Manual CoD Samsung Electronics Alignment amp Troubleshooting 4 1 7 Error Message Messages appear on the control panel display to indicate the machine s status or errors Some error messages are shown with graphics to help you troubleshoot problem Checking display messages 1 When errors occur Check Status appears on the display and press OK 2 Check the display message to see what kind of error has occured If several messages appear press the up down arrow to highlight the message you want solve 3 Press OK on the control panel Refer to the tables below to understand the messages and their meaning
30. d tocheck the modem If no transmission signal sound is heard it means the modem part of the mainboard malfunctioned Dram Test Use this feature to test the machine s DRAM The result appears in the LCD display If all memory is working normally the LCD shows lt lt O K gt gt ROM TEST Use this feature to test the machine S ROM The result and the software version appear in the LCD display e FLASH VER 1 00 V ENGINE VER 1 00V Pattern Test Using this pattern printout you can check if the printer mechanism is functioning properly It is needed in the production progress Service person doesn t need to use it Shading Test The function is to get the optimum scan quality by the specific character of the CCD ChargeCoupled Device If the copy image quality is poor perform this function b MOMO ORAT nea A SG Dif taana to check the conditionCCD unit SHADING VALUE EDC There are 3 sub item in this menu L REI ORAY SHADING i They are NVM Read Write NVM initial Test Routines BLACK Manvl64 Mini30 hi DLETSIT METR E te 1608 Mi Meget AOA OLESA Use this function to check the status of the components in the machine L GREEN GRAY SHADING GLACE i Hans VT Hina 380 Ag Diff 160 WHITE i Mans db Mime Ki Age Dif Restart Machine You can reboot the machine by using a key without mechanic rebooting Test USB HOST a BLUE CAAT SAD BLACK i Ha Mined gs Bif WHITE i a A Age Duff
31. dvance Press Copy on the control panel Press Menu on the control panel Press the up down arrow to highlight Copy Setup and press OK Press the up down arrow until the copy setup item you want highlights and press OK Press the up down arrow until the setup option you want highlights and press OK Press the up down arrow until the setting you want highlights and press OK Repeat steps 4 through 6 as needed Press Stop Clear to return to ready mode CONDOR WDNDN gt Duplex Print You can set the machine to print copies on both sides of paper Change Default OPTION DESCRIPTION of Copies You can enter the number of copies using the number keypad Copy Collation You can set the machine to sort the copy job Reduce Enlarge Reduces or enlarges the size of a copied image Adjusts the brightness level to make a copy that is easier to read when the original contains faint markings and dark images Original Type Improves the copy quality by selecting the document type for the current copy job Service Manual CoD Samsung Electronics Alignment 8 Troubleshooting Scan Menus Scan Feature USB Feature E mail Feature FTP Feature A4 Scan Size Scan Size A4 E T Letter Letter Legal Legal Executive Executive Folio Folio Oficio Oficio Text Original Type Original Type Text Text Photo Text Photo Photo Photo 100 dpi Resolution Resolution 100 dpi 200 dpi 200 dpi 300 dpi 300 dpi Color S
32. eder Plain Paper Bond Plain Paper Send Forward RCV Forward on off off off Junk Fax Setup On Off off Secure Receive On Off Off Prefix Dial Fax Number Stamp RCV Name on off off ECM Mode On Off On Image TCR on off on Speaker on off Comm Ringer Off Low Mid Key Sound On Off Off Alarm Sound On Off On Clock Mode 12 Hour 24 Hour 12 Hour Language English Korean Korean Default Mode Fax Copy Copy Power Save 5 10 15 30 Min Timeout 15 30 60 30 Sec Altitude Adjustment Plain High Plain Send Level 9 15 12 dB Modem Speed 33 6 28 8 Kbps 33 6 Kbps Error Rate 5 10 10 Firmware Engine Version 2 01 80 031 1 30 73 Emulation Version Installed Date Total Page Counts CRU Prints Toner Remaining Capacity Serial ADF Platen Scan Page Counts IP Address Memory Size PCL5e 5 81 08 08 2008 PS3 1 85 166 06 11 2008 TIFF 0 89 00 06 16 2008 KSC5895 5 06 05 26 2008 2008 10 6 61 61 4 K 0 192 0 0 192 PCL6 5 83 08 05 2008 PDF V1 00 68 08 12 2008 KS KSSM 5 05 05 26 2008 KS KSSM 5 05 05 26 2008 99 P4 51 CRUM 08090577577 o 128 Mbyte Service Manual CD Samsung Electronics Alignment amp Troubleshooting Supplies Information Report Supplies Information Report Date Time 2008 OCT 20 04 56PM MON Fax Number Fax Name Model Name SCX 5635 Series a 7 System Information Total Page Counts 61 Scan Information ADF Scan Page Counts 0 Platen
33. educe the fax to fit on the existing paper and nothing will be discarded Junk Fax Setup This setting may not be available depending on your country Using this feature the system will not accept faxes sent from remote stations whose numbers are stored in the memory as junk fax numbers This feature is useful for blocking any unwanted faxes When you turn on this feature you can access the following options to set junk fax numbers e Add Allows you to set up to 10 fax numbers e Delete Allows you to delete the desired junk fax number If you select Delete All Allows you to delete all junk fax numbers DRPD Mode This mode enables a user to use a single telephone line to answer several different telephone numbers In this menu you can set the machine to recognize which ring patterns to answer Duplex Print Set this duplex feature to save paper When the machine prints the received fax data it prints them on both sides of the paper Service Manual Samsung Electronics Alignment amp Troubleshooting Change Default OPTION DESCRIPTION Resolution Changing the resolution setting affects the appearance of the received document Standard Originals with normal sized characters Fine Originals containing small characters or thin lines or originals printed using a dot matrix printer Super Fine Originals containing extremely fine detail Super Fine mode is enabled only if the machine with which you are communicating als
34. er is at Duplex Jam1 sensor Black MHV bias voltage on at normal drive level 106 DEV Bias 0030 B Dev Bias 0030 B THV Bias 0070 B THV Read 0120 THV Ve 0000 Temp A 0040 Fan Run 0050 Bias 0090 Power On Black Dev bias voltage on at normal drive level On Off On Off Numeric 3 digits On Off Numeric 3 digits On Off On Off It controls temperature of fuser as 180 degrees On Off 110 LSU 0000 Motor1 Rdy Detects if LSU motor1 runs at normal speed High Low 0060 Motor1 Run LSU Motor1 On Off On Off 0110 LD Power4 LSU LD4 Power On Off black On Off 107 Transfer Bias Black THV bias voltage on at normal drive level Detect what the THV value is on the THV Roller ATTR plus bias voltage on at normal drive level 109 Fuser Heater Detects what the temperature A is on fuser Fuser Fan Motor On Off Fuser bias voltage on at normal drive level Service Manual Samsung Electronics Alignment amp Troubleshooting Report All Report You can print all report at the same time Protocol Protocol list shows the sequence of the CCITTgroup 3 T 30 protocol during the most recent sending or receivingoperation Use this list to check for send and receive errors Supplies info Supplies Information Report shows toner cartridge information such as toner remaining toner capacity toner product date etc Configuration Configuration report shows the status of the user selectable options You may print this list to confirm y
35. g Electronics The machine placed under the NO severe low tempera ture for a long time YES y Place the machine at normal temperature and re test While printing the voltage of pin 60 of U36 CPU on Main PBA is 2 1V 2 6V YES Open the top cover When black printing is the fuser NIP width is 3 0 3 5mm YES v Thermistor s NO contact is OK YES Vv Re assemble thermistor Check if the hardness of P R and spring force is OK hardness 24 degree spring s force 3 Kg The paper used is too thick or contains too much cotton in it gt Re test with the recommended paper Alignment amp Troubleshooting 4 2 2 4 Malfunction Error Status Solution No power Check power is supplying If supplying power differs from machine s power Check fuse F1 open rating replace the machine Replace it Fuser Error 1 Thermostat open Detach AC connector and measure the resistane 2 AC wire open between pin 1 and 2 If it is megohm thermostat 3 Thermistor wire open is open Replace it 4 Main PBA Check bad connector contact or wire is cut Check thermistor wire and its connection Replace Main PBA Cover open When close Side cover check the Open Side cover and press the lever with pen lever is pressed If Controller detects cover close there is some Micro switch s contact mechanical tro
36. g the disk utilities program 3 Check the parallel port related items in The connection of the cable and printer port is not proper Check if the the CMOS Setup connection is properly done and if the parallel port in CMOS is rightly set up 4 Reboot the system to print As a printer port Select ECP or SPP among SPP Normal ECP and EPP modes increase printing speed SPP normal mode support 8 bit data transfer while ECP Mode transfer the 12 bit data If the regular font is not printing the cable or the printer driver may be defective Turn the PC and printer off and reboot the system to print again If not solved double click the printer in my computer If the regular fonts are not printed this time again the cable must be defective so replace the cable with new one Service Manual Co Samsung Electronics Alignment amp Troubleshooting 4 2 2 5 c Abnormal Printing Description The printing is not working properly even when the cable has no problem even after the cable is replaced If the printer won t work at all or the strange fonts are repeated the printer driver may be defective or wrong setup in the CMOS Setup Check and Cause Solution 1 Set up the parallel port in the CMOS SETUP 1 Select SPP Normal or ECP LPT Port the among ECP EPP or SPP in 2 Printer Driver Error the CMOS Setup 3 Error message from insufficient memory 2 Check the printer in My Computer to see if the printer driver is The print
37. ile in the tech mode Black copy e Check the CCD problem in Main e Check the CCD harness contact PBA Check shading profile Remake shading profile in the tech mode Defective image Check shading profile Remake shading profile in the tech mode quality e Check the gap between original and e The gap above 0 5mm can cause a blurred scanner image e Check printing quality See Print troubleshooting Abnormal noise Check the Scanner Motor and any Check the right position of the Scanner Motor mechanical disturbance and check the any mechanical dis turbance in the CCD carriaging part Check the Motor Driver in Driver If any driver is defective replace it PBA Service Manual 4 45 Samsung Electronics Alignment amp Troubleshooting PC Scan PROBLEM ITEMS TO BE CHECKED HOW TO SOLVE USB cable installed e Reboot after reinstallation of the TWAIN driver PBA Defective image Check shading profile Remake shading profile in the tech mode Quality e Check the gap between original and e The gap above 0 5mm can cause a blurred scanner glass image e Check printing quality See Print troubleshooting Abnormal noise Check the Scanner Motor and any Check the right position of the Scanner Motor mechanical disturbance and check the any mechanical dis turbance in the CCD carriaging part Check the Motor Driver in Driver If any driver is defective replace it PBA Servi
38. ing job sometimes stops or due compatible to the present driver or delete the old driver if defective and to insufficient virtual memory but it actually reinstall the new driver comes from the insufficient space of the hard 3 Delete the unnecessary files to secure enough space of the hard disk disk and start printing job again 4 2 2 5 d SPOOL Error Description To spool which stands for simultaneous peripheral operations online a computer document or task list or job is to read it in and store it usually on a hard disk or larger storage medium so that it can be printed or otherwise processed at a more convenient time for example when a printer is finished printing its current document Check and Cause Solution Insufficient space of the hard disk in the 1 Delete the unnecessary files to provide more space to start printing job directory assigned for the basic spool 2 If there are some files with the extension name of jnl Delete them If the previous printing error not solved and Reboot the Windows to restart printing job 3 When expected to collide with other program 3 Shut down all other programs except the current one if possible 4 When an application program or the printer 4 Delete the printer driver completely and reinstall it driver is damaged 5 After rebooting the computer check for viruses restore the damaged When some files related to OS are damaged files and reinstall the program t
39. is normal Is it regular interval of 76 5mm YES YES y y Obstacles stuck on OPC s D R in the toner cartridge surface unit has the defect gt Clean the OPC and gt Replace the toner cartridge machine or replace toner cartridge When putting in out the drum cartridge scratch is made gt Replace the drum cartridge Service Manual CD Samsung Electronics Alignment amp Troubleshooting Trembling at the End When OHP Printing Recommended NO OHP film used B Use the recommended film YES When OHP printing does the fan temporarily stops and revolves Inserted over than 10 films into the MPF NO Use the recommended film YES v y When multi page OHP printng Other parts are touching the less than 10 films are fan and prevents it from guranteed Reduce the revolution number of films and re insert gt Check and repair after paper check LED if off Service Manual E Samsung Electronics Alignment amp Troubleshooting Poor Fusing Grade After printing completed any error related fuser YES Both ends of thermostat open YES y NO NO Replace thermostat and re test y Replace the control component on Main PBA Check any contact problem in thermistor and repair Service Manual E Samsun
40. just Guide to fit the paper width Is the Guide adjust set to the paper Fit the paper width using the Guide adjust width Stacking 1 Took out the Stacker extender to 1 Use extender as per the paper length support long papers 2 The Face up stacker normally can hold 100 pages 2 Stacked too many papers more than when using 75g m2 however stacking capacity Stacker can hold can be lowered depending on the type of papers Check CBF Harness_CN7 Main PBA Refer to troubleshooring ENGINE ERROR to LSU Document Jam Document is not picked up in ADF 1 Check document Is well stocked in ADF 2 Check whether document was been fastened together by staple or clip 3 Load recommended quantity of papers Document is stopped after it has fed 1 Check whether the Reg sensor is working or not into the ADF 2 Check whether the Feed Roller is working or not Does it curl while coming out 1 Check the Open Cover whether there are bosses 2 Check the ADF ass y is well assemble Service Manual Samsung Electronics Alignment amp Troubleshooting No Power LCD NO display LED Off Plug in the NO Check the voltage first and plug power cord the power cord y YES The power O voltage supplying is p Supply the power as the rating the same as rating YES The fan revolves when powered on Connections on board are OK NO Re connect firmly and re tes
41. m o Comm ADF Scan ff Low Transfer Belt n High Off Report Clear Setting Address Book Scan Setup FF Schedule Jobs Printing Yes No User Auth List Printing Yes No Rev Report OO Fax Rev Report Service Manual Co Samsung Electronics Alignment amp Troubleshooting 4 1 3 6 Clearing Memory You can selectively clear information stored in your machine s memory Press Menu on the control panel Press the up down arrow to highlight System Setup and press OK Press the up down arrow to highlight Clear Setting and press OK Press the up down arrow until the item you want to clear highlights and press OK Press OK when Yes highlights to confirm clearing Repeat steps 4 through 5 to clear another item Press Stop Clear to return to ready mode NOOR WD OPTION DESCRIPTION Clears all of the data stored in memory and resets all of your settings to the factory default Restores all of the fax options to the factory default Copy Setup Restores all of the copy options to the factory default Restores all of the scan options to the factory default System Setup Restores all of the system options to the factory default Network Setup Restores all of the network options to the factory default Address Book Clears all of the email address entries stored in memory Sent Report Clears all records of sent faxes and emails Fax Rcv Report Clears all records of received faxes Service Manual CD
42. mal Lower toner ls there video data from Main PBA LSU light power normal Enough toner High charger voltage Lower bias voltage Contamination of high voltage contact Transfer volatge and roller Solution Change Toner cartridge Replace LSU Replace drum cartridge Clean LSU window 2 If not LSU change Toner cartridge Measure the resistance between frame ground and the ground spring attached frame Confirm stable ground Unless bad ground detach cabinet check where is bad point Adjust LSU or replace it Normal Dev bias 450V Shake toner cartridge and print If a like good toner is empty Test engine test pattern replace Main PBA LSU light power check is difficult Compare with new one and check Check toner and the toner cartridge counter 3 4 Measure all high voltage output Leakage toner cause bad contact and increase contact resistance Clean contaminated area Service Manual Samsung Electronics Alignment amp Troubleshooting Error Status Check Solution Dark image 1 LSU light power normal Check the rated level and replace 2 Bias voltage output is high Set to power rating 3 Video data is always supplied Replace defected board 4 Bad high charge voltage contact Check the charge voltage or change the drum cartridge Background High voltage output is normal Adjust to the rated st
43. med paper from the machine 2 Pull out tray 1 3 Remove the jammed paper by gently pulling it straight out If the paper does not move when you pull or if you do not see the paper in this area stop and go to the next step 3 Pull tray 1 half way out 4 Pull the paper straight up and out If the paper does not move when you pull or if you do not see the paper in this area check the fuser area around the toner cartridge 4 Insert tray 1 back into the machine until it snaps into place Printing automatically resumes 9 Insert the trays back into the machine Printing automatically resumes Service Manual Samsung Electronics Alignment amp Troubleshooting In the multi purpose tray Inside the machine 1 If the paper is not feeding properly pull the 1 Open the front door and pull the toner cartridge paper out of the machine out lightly pushing it down 2 Open and close the front door to resume 2 Remove the jammed paper by gently pulling it printing straight out 3 Replace the toner cartridge and close the front door Printing automatically resumes Service Manual CED Samsung Electronics Alignment amp Troubleshooting In exit area 5 Fully open the rear door as shown 1 Open and close the front door The jammed paper is automatically ejected from the machine If you do not see the jammed paper go to next step 2 Gently pull the paper out of the output tray 6
44. move the jammed paper Check the duplex jam1 sensor on EDC mode Jam in exit area Paper has jammed in exit area Remove the jammed paper from output tray If you don t see the jammed paper open the rear door and remove the jammed paper Check the exit sensor If it is defective replace it Jam inside machine Paper has jammed inside the Open the front door and remove the toner machine cartridge Remove the jammed paper If the paper is removed but message is displayed check the Regi sensor on EDC mode If it is defective replace it Check the exit sensor If it is defective replace it Service Manual CD Samsung Electronics Alignment amp Troubleshooting Jam top of duplex Paper has jammed during duplex 1 Remove the duplex unit and remove the printing jammed paper 2 Open the rear door and remove the jammed paper 3 Check the duplex jam1 sensor on EDC mode Junk Fax Error The machine has received a fax The received fax data will be deleted Junk Fax Job from which is registered as a junk Reconfirm junk fax setup Cancelled fax Line Busy The receiving fax machine did Try again after a few minutes The line is already not answer or the line is already engaged Try later engaged Line Error Your machine cannot connect with Try again If the problem persists wait an The Fax Line has a the receiving fax machine or has hour or so for the line to clear again Or turn problem Try again lost contac
45. n place and presseure remove burrs if roller any VES YES gt Remove the factors of jam Remove the fuser remove the paper and replace the pressure roller if necessary Remove any factors The paper Severe skew NO came out through Check the input path when feeding between fuser and to the fuser such as developer mis assembly YES Adjust the paper guides to fit the Too thin Check guide transfer paper width or sensitive paper to is grounded Check static electricity the shutter prevents The force of springs pressing the feeding developer is weak gt Check guide DEVE Use the recommended paper Service Manual E Samsung Electronics Alignment amp Troubleshooting 4 2 2 5 The cause and solutions of bad environment of the software NOTE Always try to an internal page and a copy to be sure that the machines is working and the problem is related to SW 4 2 2 5 a The printer is not working 1 Description While Power turned on the printer is not working in the printing mode Check and Cause Solution 1 Check if the PC and the printer is 1 Replace the printer cable If the problems not solved even after the cable properly connected and the toner replaced check the amount of the remaining tone cartridge installed Check if the connection between PC and printer port is p
46. o do the printing job or virus infected 6 Add up enough memory to the PC Memory is less than suggested one In the spool manager the installed drivers and the list of the documents waiting to be printed are shown Select the document to be deleted and check the delete menu If you intend to delete the current document being printed the data being transferred to the printer will be put out and then the document is removed Before choosing the document the menu is still inactive Or put the document out of the list and repeat the routine as in the above or finish the spool manager Service Manual CD Samsung Electronics
47. o supports the Super Fine resolution For memory transmission Super Fine mode is not available The resolution setting is automatically changed to Fine e When your machine is set to Super Fine resolution and the fax machine with which you are communicating does not support Super Fine resolution the machine transmits using the highest resolution mode supported by the other fax machine Photo Fax Originals containing shades of gray or photographs Color Fax Originals with colors Sending a color fax is enabled only if the machine with which you are communicating supports color fax reception and you send the fax manually In this mode memory transmission is not available Darkness You can select the default contrast mode to fax your originals lighter or darker Auto Report You can set the machine to print a report with detailed information about the previous 50 communication operations including time and dates Service Manual CD Samsung Electronics Alignment amp Troubleshooting Copy Menus Copy Feature Copy Setup Reduce Enlarge Duplex Print oE fe risaie on isasideshon A4 gt LTR 94 Reduce Enlarge A5 gt A4 141 AA 119 Original Type Text Normal Darkness ID copy Original Type Poster Copy Text Photo Service Manual Samsung Electronics Alignment amp Troubleshooting 4 1 3 4 Copy Setup Changing the copy setup options For copy output you can set up several options in a
48. our changes after changing settings This page provides useful information for service Error Info Error Information Report shows error records Usage page Usage page report shows usage page counts since service date It shows total counts of the simplex print and dupex print Component Check Component Check Report shows the operation procedure of the machine test in tech mode Service Support Customer Assistance Report shows the country setting procedure F W upgrade procedure printing a Test pattern page Service Manual CD Samsung Electronics Configuration Report Alignment amp Troubleshooting Configuration Report Date Time 2008 OCT 20 04 56PM MON Fax Number Fax Name Model Name SCX 5635 Series Options Item Status a Default Copies 1 99 1 Default Reduce Enlarge Org 100 LGL gt LTR 78 Org 100 Default Darkness Light Normal Normal Default Original Type Text Text Photo Text Contrast Light Normal Normal Resolution Standard Fine Standard Ring To Answer 1 7 1 Receive Mode Fax Tel Fax Redial Term 1 15 3 Redial Times 0 13 2 Send Report on off On Err Auto Report On Off On Auto Reduction On Off On Discard Size 0 30 20 mm RCV Start Code 0 9 Q Paper Size Trayl Letter A4 A4 Paper Size Manual Feeder Letter A4 A4 Copy Tray Trayl Tray2 Auto Fax Tray Trayl Tray2 Auto Paper Type Tray1 Plain Paper Bond Plain Paper Paper Type Manual Fe
49. perature Measure the resistance value of the lamp checking time more than Is it infinite Replace the fuser unit regular temperature and for Check that the fuser connector is more 30 sec connected properly At standby or not sleep more Measure the resistance value of the than Top temp and for a few thermistor Is it infinite Replace the minutes thermistor At power save mode the Replace the fuser unit temperature keep up the constant for regular time Service Manual Co Samsung Electronics Alignment amp Troubleshooting Paper Jam in MP tray Paper Jam in tray Paper Jam in tray2 Paper Empty in MP Paper is empty in MP tray Load paper Paper Empty in tray Paper is empty in tray1 Load paper Paper Empty in tray2 Paper is empty in tray2 Load paper Paper mismatch MP Load A4 Plain Continue Cancel X Paper mismatch Tray1 Load A4 Plain Continue Cancel X Paper has jammed in the feeding area of the MP tray Paper has jammed in the feeding area of the tray1 Paper has jammed in the feeding area of the tray2 There is no paper in the MP tray There is no paper in the tray1 There is no paper in the tray2 The paper size specified in the printer properties does not match the paper you are loading The paper size specified in the printer properties does not match the paper you are loading 1 Remove the paper from MP tray 2 If pick up roller does not rotate
50. roper If you use 2 Printing is nor working in the Windows windows check if the printer driver in the controller is set up If the printer 3 Check if the printer cable is directly driver is properly set up check in which program the printing is not working connected to peripheral devices The best way to find out is to open the memo pad to check the function of printing If it is not working in a certain program adjust the setup the program requires Sometimes the printout is normal within the Windows basic programs but it s not working in a particular program In such case install the new driver again If not working in the Windows basic program Check the setup of the port of CMOS is on ECP And check the address of IRQ 7 and 378 If the scanner needs to be connected to the printer first the remove the scanner from the PC to see if the printer is properly working alone 4 2 2 5 b The printer is not working 2 Description After receiving the printing order no response at all or the low speed of printing occurs due to wrong setup of the environment rather than malfunction of the printer itself Check and Cause Solution 1 Secure more space of the hard disk Not working with the message insufficient printer memory means hard disk 2 Printing error occurs even if there is space problem rather than the RAM problem In this case provide more enough space in the hard disk space for the hard disk Secure more space usin
51. ror 06 006 7 20 Open close door Communication problem occurred with scanner unit Fuser has some problems Communication problem occurred Toner Cartridge is not installed properly or S chip is defective Check the CCDM is moving at power on Check the connection of CCDM module flat cable Check the belt unit or gears Replace the ADF board Check the harness connecting ADF board and PBA MAIN Replace the ADF board Replace the PBA MAIN Remove the fuser unit and re install it Replace the fuser unit Replace the SMPS board Check the harness connecting OPE PBA and PBA MAIN 2 Replace the OPE PBA Replace the PBA MAIN Take out the toner cartridge and re install it Replace the toner cartridge Service Manual E Samsung Electronics Alignment amp Troubleshooting Too many Faxes Too many faxes are received Print or remove received fax Too many faxes are received Print or remove job Toner is worn The toner cartridge is near the You can select the option among Stop or Toner is worn end of its lifespan Continue If you select Stop the machine Replace with new one stops printing If you select Continue the machine keeps printing but the quality cannot be guaranteed Toner Not Compatible The toner cartridge you have Install a Samsung genuine toner Toner cartridge is not installed is not for your machine cartridge designed for your machine compatible Check
52. roubleshooting Paper mismatch Tray2 The paper size specified in the You can select the option between Continue Load A4 Plain printer properties does not match or Cancel If you select Cancel the printing Continue Cancel X the paper you are loading job will stop Load the correct paper in the tray If you select Continue printing job will continue Pickup roller is worn The pickup roller has reached the Replace pick up roller of MP tray MP pickup roller is end of its lifespan worn Replace with new one Pickup roller is worn The pickup roller has reached the Replace pick up roller of tray1 Tray pickup roller is end of its lifespan worn Replace with new one Pickup roller is worn The pickup roller has reached the Replace pick up roller of tray2 Tray2 pickup rolleris end of its lifespan worn Replace with new one Replace New Toner The toner cartridge has reached Replace the toner cartridge with a Replace with New the end of its lifespan Samsung genuine toner cartridge Toner Scanner door Open Door of scanner is open Close the scanner door Door of scanner is open Close it Scanner locked The scanner module is locked Unlock the scanner lock switch Scanner locking switch is locked Release it Scanner problem Communication problem occurred with scanner unit System error Error 02 000 Turn off then on System error Error 10 004 Turn off then on Toner cartridge error Er
53. t YES LEDs blink once when powered on NO Fuse of SMPS if open Replace the fuse YES y Shortage on NO _ The connection 51 BV and Put in the the OPE panel error between GND or between pas si cartridge board controller board 24V and and panel board GND or malfunction YES YES of boards gt Replace the lt boards Repair replace the Remove the shortage Detect failure due to the board or replace the board board which detects side cover open or switch error gt Replace the board or switch Service Manual co Samsung Electronics Alignment amp Troubleshooting Fuser Error Measure the resistance at the both ends of AC Con no 2 of the SMPS board Line with covers open NO Thermostat is open due to the heat etc Less than 102 gt Replace the thermostat y YES lt y Remove the covers Check CN25 of the main board gt Re assemble the connector Is the conector inserted right ways Check CN29 of the main board Re assemble the connector Is the conector inserted right ways Fuser Error eliminated gt Replace the main board END Service Manual Co Samsung Electronics Alignment amp Troubleshooting Paper Jam Mis Feeding
54. t because of a problem the ECM mode on with the phone line Low Heat error At warm up the temperature Measure the resistance value of the Error 02 001 keep up the lower temperature thermostat Is it infinite Replace the Turn off then on for regular time thermostat In case that the temperature Measure the resistance value of the lamp has not reached warm up Is it infinite Replace the fuser unit temperature after warm up Check that the fuser connector is time connected properly At ready Less than target Measure the resistance value of the temperature and for more than thermistor Is it infinite Replace the 10 sec thermistor At printing Less than printing Replace the fuser unit Ref temp and for more than 10 sec LSU error After LD on the Laser beam Replace the Main board Error 04 001 detect signal is not occurred or If the problem persists after replacing the Turn off then on irregular Main board replace the LSU unit LSU error LSU motor does not operate or Replace the LSU unit Error 04 002 the drive signal is abnormal Check the 24V power If the voltage is not Turn off then on occurred replce the SMPS board Check the motor connector MAIN PBA connector Mail Size Error The mail size is larger than the Divide your mail or reduce the resolution Mail exceeds than supported size by SMTP server server support Mail Size Error Single page data exceeds the Reduce the resolution and try
55. t fax receiving mode Ring to Answer You can specify the number of times the machine rings before answering an incoming call Stamp RCV Name This option allows the machine to automatically print the page number and the date and time of reception at the bottom of each page of a received fax Rev Start Code This code allows you to initiate fax reception from an extension phone plugged into the EXT socket on the back of the machine If you pick up the extension phone and hear fax tones enter the code It is preset to 9 at the factory Auto Reduction When receiving a fax containing pages as long as or longer than the paper loaded in the paper tray the machine can reduce the size of the original to fit the size of the paper loaded in the machine Turn on this feature if you want to automatically reduce an incoming page With this feature set to Off the machine cannot reduce the original to fit onto one page The original will be divided and printed in actual size on two or more pages Discard Size When receiving a fax containing pages as long as or longer than the paper in your machine you can set the machine to discard a specific length from the end of the received fax The machine will print the received fax on one or more sheets of paper minus the data that would have been on the specified discard segment When the received fax contains pages larger than the paper in your machine and Auto Reduction has been turned on the machine will r
56. t to know more information about the menu item refer to the User Guide 4 1 3 1 Menu navigation and selection item 1 Press Menu button Select the menu you want by using the arrow and OK button gt Tray2 2 V mark indicates current setting value Letter 3 When you press up down botton inversion line will be moved When user press OK button mark will move to new selected item Lote Legal Na Legal 4 Press the OK button to process your selection save your input or selection 5 To exit the menu press the Back button repeatedly or the Stop button Service Manual CD Samsung Electronics Alignment amp Troubleshooting 4 1 3 2 Menu Map Fax Menus Fax Feature Depth 1 Darkness Normal Dark Light Resolution Standard Fine Super Fine Photo Fax Color Fax Multi Send Another No Fax1 Yes No Fax2 Delay Send Another No Fax 1 Depth 2 Depth 3 Yes No Priority Send Priority Send Job Name Fax Fax Forward Ca ae DT Service Manual CD Samsung Electronics Alignment amp Troubleshooting Fax Menus Fax Setup Depth 1 Depth 2 Depth 3 Depth 1 Depth 2 Depth 3 Sending Redial Times 0 1 3 times 7 Change Resolution Standard Redial Term 1 15 min 3 Default Prefix Dial Prefix Dial No Fax Photo Fax ECM Mode Darkness Of Light Image TCR O O O O O Fa e Receiving Receive Mode DRPD Ring to Answer 1 times 1
57. that the error rate remains below the set value You can select the rate between 5 and 10 Clear All Memory The function resets the system to factory default settings This function is used to reset the system to the initial value when the product is functioning abnor mally All the values are returned to the default values and all the information which was set by the user will be erased NOTICE Always perform a memory clear after replacing the main board Otherwise the system may not operate properly Toner Low Level The function is to set up the time to inform toner low status This function can provide user convenience for replacing the toner cartridge Clear Count This function resets Total Page Count Flatbed Scan Count ADF Scan Count Engine Footer This function is for monitoring of the engine status If you perform this function at printing the setting value for engine is shown on the bottom of the printed page Service Manual E Samsung Electronics Alignment amp Troubleshooting Machine Test Switch Test Use this feature to test all keys on the operation control panel The result is displayed on the LCD window each time you press a key Test Param Set Handset Model only You can set the parmeter for handset standard Caution The parameter value is set at the best condition in the shipment from factory Modem Test Use this feature to hear various transmission signals to the telephone line from the modem an
58. ual c Samsung Electronics Alignment amp Troubleshooting Error Status Check Solution Jam 2 Check where Jam 2 happens Remove paper using pinset or some tool and 1 Paper is curled and cannot exit watch if separate claws have any troble 2 Paper is curled in the exit cover Clean around fuser Check locking works wells Watch whether the ribs of exit cover hace any burr or resisitive edge If they do remove obstacles or replace Jam 2 at face Load recommended quantity of papers down 2 Open the Cover Front and check whether roller or tray spring which are related to paper out is not out of position If so re locate or replace Clutch error Check the spring of solenoid Check whether the spring is expanded or not Check the armature assembly Check armature is well installed It may be cushion unstable assemble Electrical check Remove the Main PBA High voltage Check the terminal output voltage Remove the Toner cartridge and open the cover error Check HVPS and press cover open switch lever and measure the voltage with high voltage probe and sending printing data If the voltage is normal change the toner cartridge Disassemble the left side cover and check HV of the solder side of HVPS and change it Feeding Does the Plate knockup prevent the MPF obstacles paper loading Turn the power off and on Open and close the Side cover to return to the original state Cassette Ad
59. uble in Side cover and lever s CPU and related circuit assembly If not so there is electrical problem Jam 0 Check where Jam 0 happens Check whether solenoid is working or not by using Paper is not picked up Engine test mode Paper is located in feed sensor Check feed sensor malfunction Happened when inserting specific Re try inserting a fewer papers papers such as envelope into the fan the papers and align MPF Multipurpose Paper Feeder take out the loaded papers and insert them Happened when inserting specific reverse direction papers such as envelope into the Take out the loaded papers and insert them Manual Feeder reverse direction ls the Stacker Extender is folded inserted papers as recommended for Manual out Feeding Does not the Guide Adjust distort the When loading tap the papers until paper detect papers sensor senses loading When using long papers use the Stacker Extender Adjust Guide to fit the paper width Jam 1 Paper is stopped in just after of fuser It is mostly resulted from double feeding unit Check paper is well stocked in feeder Check feed actuator position and actuator s operating There may be stiff movind or double reflection If not so check the operation of feed sensor by Engine test mode Check exit lever operation Remore jam and check actuator moving by hand If actuator is too stiff paper is wrapped around the heat roller Remove obstacles or replace Service Man
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